TIME=20210429090833443|EVNT=SWIapps|SESN=43aa66b7-16d1-486f-810e-508ebf9c4766|STEP=1
TIME=20210429090833443|EVNT=SWIdmst|DMTP=CUST|DMNM=mai03100_CollectSSNAcctCardNumber_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=3000ms|maxspeechtimeout=18000ms|sensitivity=0.500|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=2000ms|defaultconfirmation=IF_NECESSARY|termchar=#|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=IF_NECESSARY
TIME=20210429090833443|EVNT=SWIphst|PHNM=CUST
TIME=20210429090833443|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210429090833443|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/TruistMain/data/grammars/en-us/GlobalCommands_NoMainMenu.grxml|GRNM=/TruistMain/data/grammars/en-us/GlobalCommands_NoMainMenu_dtmf.grxml|GRNM=/TruistMain/data/grammars/en-us/mai03100_CollectSSNAcctCardNumber_DM.grxml|GRNM=/TruistMain/data/grammars/en-us/mai03100_CollectSSNAcctCardNumber_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210429090833443|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/TruistMain/prompts/en-us/mai03100_ini_01.vox">To use only your telephone keypad, press star 7 7 now.</audio> <audio src="/TruistMain/prompts/en-us/350ms.vox">To look up your account,  say your social security, account or card number.</audio> <audio src="/TruistMain/prompts/en-us/350ms.vox">undefined</audio> <audio src="/TruistMain/prompts/en-us/mai03100_ini_02.vox">undefined</audio> |PRTXT=|RAND=
TIME=20210429090856301|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=[object default]5408001987663858|CDEC=true|confirmation_incompletetimeout=3000ms|confirmation_maxspeechtimeout=5000ms|confirmation_high_confidence_threshold=0.500|CONFTYPE=explicit|CONFCOND=IF_NECESSARY
TIME=20210429090856302|EVNT=SWItynd|DCSN=Accepted|HYPO=5408001987663858
TIME=20210429090856302|EVNT=SWIprst|PRNM=successprompts1|PRTX=<audio src="http://sit-vgentcs03:8080/ndm-core/en.us/prompts/silence500ms.ulaw">successprompts1</audio> |PRTXT=Okay.|RAND=1
TIME=20210429090856305|EVNT=SWIphnd|TSTT=Success|TRTT=[object default]5408001987663858
TIME=20210429090856306|EVNT=SWIdmnd|TSTT=Success|TRTT=[object default]5408001987663858
TIME=20210429090857710|EVNT=SWIapps|SESN=43aa66b7-16d1-486f-810e-508ebf9c4766|STEP=2
TIME=20210429090857711|EVNT=SWIdmst|DMTP=CUST|DMNM=mai03160_CollectLast4SSNRegularAuth_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.500|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=2000ms|defaultconfirmation=IF_NECESSARY|termchar=#|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=IF_NECESSARY
TIME=20210429090857711|EVNT=SWIphst|PHNM=CUST
TIME=20210429090857711|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210429090857711|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/TruistMain/data/grammars/en-us/mai03160_CollectLast4SSNRegularAuth_DM.grxml|GRNM=/TruistMain/data/grammars/en-us/mai03160_CollectLast4SSNRegularAuth_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210429090857711|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/TruistMain/prompts/en-us/mai03160_nm1_01.vox">collection_initialprompt</audio> |PRTXT=Please speak now.|RAND=
TIME=20210429090903080|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=[object default]2124|CDEC=true|confirmation_incompletetimeout=3000ms|confirmation_maxspeechtimeout=5000ms|confirmation_high_confidence_threshold=0.500|CONFTYPE=explicit|CONFCOND=IF_NECESSARY
TIME=20210429090903080|EVNT=SWItynd|DCSN=Accepted|HYPO=2124
TIME=20210429090903080|EVNT=SWIprst|PRNM=successprompts1|PRTX=<audio src="http://sit-vgentcs03:8080/ndm-core/en.us/prompts/silence500ms.ulaw">successprompts1</audio> |PRTXT=Okay.|RAND=1
TIME=20210429090903084|EVNT=SWIphnd|TSTT=Success|TRTT=[object default]2124
TIME=20210429090903084|EVNT=SWIdmnd|TSTT=Success|TRTT=[object default]2124
TIME=20210429090925724|EVNT=SWIapps|SESN=43aa66b7-16d1-486f-810e-508ebf9c4766|STEP=3
TIME=20210429090925724|EVNT=SWIdmst|DMTP=CUST|DMNM=mai01220_Collect_Intent_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.020|CONFLEV=dm_slot1:0.020|CONFLEV=dm_slot2:0.020|HIGHCONFLEV=0.020|HIGHCONFLEV=dm_slot1:0.020|HIGHCONFLEV=dm_slot2:0.020|LANG=en-us|incompletetimeout=2000ms|maxspeechtimeout=12000ms|sensitivity=0.500|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=2000ms|bargein=true|bargeintype=speech|termtimeout=1000ms|defaultconfirmation=IF_NECESSARY|termchar=#|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=IF_NECESSARY
TIME=20210429090925724|EVNT=SWIphst|PHNM=CUST
TIME=20210429090925724|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210429090925724|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/TruistMain/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=http://dev-genweb01.bbtnet.com:8081/Dispatcher/data/grammars/en-us/cs.gram|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210429090925724|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/TruistMain/prompts/en-us/mai05100_rin_05.vox">In a few words, please tell me the reason for your call</audio> <audio src="/TruistMain/prompts/en-us/sfm01020_goahead.wav">Go ahead.</audio> |PRTXT=|RAND=
TIME=20210429090934378|EVNT=SWIstnd|RDEC=Accept|MODE=SPCH|CONF=0.11|RVAL={confidence:0.11 }}|CDEC=true|confirmation_incompletetimeout=3000ms|confirmation_maxspeechtimeout=5000ms|confirmation_high_confidence_threshold=0.500|CONFTYPE=explicit|CONFCOND=IF_NECESSARY
TIME=20210429090934378|EVNT=SWItynd|DCSN=Accepted|HYPO=damaged card
TIME=20210429090934378|EVNT=SWIprst|PRNM=successprompts1|PRTX=<audio src="http://sit-vgentcs03:8080/ndm-core/en.us/prompts/silence500ms.ulaw">successprompts1</audio> |PRTXT=Okay.|RAND=1
TIME=20210429090934382|EVNT=SWIphnd|TSTT=Success|TRTT=cardDamaged
TIME=20210429090934382|EVNT=SWIdmnd|TSTT=Success|TRTT=cardDamaged
TIME=20210429090935314|EVNT=SWIapps|SESN=43aa66b7-16d1-486f-810e-508ebf9c4766|STEP=4
TIME=20210429090935314|EVNT=SWIdmst|DMTP=CUST|DMNM=mai_ConfirmIntent_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.500|CONFLEV=dm_slot1:0.500|CONFLEV=dm_slot2:0.500|HIGHCONFLEV=0.500|HIGHCONFLEV=dm_slot1:0.500|HIGHCONFLEV=dm_slot2:0.500|LANG=en-us|incompletetimeout=500ms|maxspeechtimeout=5000ms|sensitivity=0.500|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=500ms|bargein=true|bargeintype=speech|termtimeout=2000ms|defaultconfirmation=IF_NECESSARY|termchar=#|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=IF_NECESSARY
TIME=20210429090935314|EVNT=SWIphst|PHNM=CUST
TIME=20210429090935314|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210429090935314|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/TruistMain/data/grammars/en-us/GlobalCommands.grxml|GRNM=/TruistMain/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=/TruistMain/data/grammars/en-us/confirmation.grxml|GRNM=/TruistMain/data/grammars/en-us/confirmation_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210429090935314|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/TruistMain/prompts/en-us/confirmation/mai_cardDamaged_cnf_01.vox">mai_cardDamaged_cnf_01</audio> <audio src="/TruistMain/prompts/en-us/isthatcorrect.vox">Is that correct?</audio> |PRTXT=|RAND=
TIME=20210429090942319|EVNT=SWIstnd|RDEC=Accept|MODE=SPCH|CONF=0.62|RVAL={confidence:1 }}|CDEC=true|confirmation_incompletetimeout=3000ms|confirmation_maxspeechtimeout=5000ms|confirmation_high_confidence_threshold=0.500|CONFTYPE=explicit|CONFCOND=IF_NECESSARY
TIME=20210429090942323|EVNT=SWItynd|DCSN=Accepted|HYPO=yes
TIME=20210429090942323|EVNT=SWIprst|PRNM=successprompts1|PRTX=<audio src="http://sit-vgentcs03:8080/ndm-core/en.us/prompts/silence500ms.ulaw">successprompts1</audio> |PRTXT=Okay.|RAND=1
TIME=20210429090942323|EVNT=SWIphnd|TSTT=Success|TRTT=yes
TIME=20210429090942323|EVNT=SWIdmnd|TSTT=Success|TRTT=yes
TIME=20210429090952782|EVNT=SWIapps|SESN=43aa66b7-16d1-486f-810e-508ebf9c4766|STEP=5
TIME=20210429090952782|EVNT=SWIdmst|DMTP=CUST|DMNM=lost01200_LostMenuWrap_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.500|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=300ms|defaultconfirmation=IF_NECESSARY|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=IF_NECESSARY
TIME=20210429090952782|EVNT=SWIphst|PHNM=CUST
TIME=20210429090952782|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210429090952782|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/LostStolen/data/grammars/en-us/GlobalCommands.grxml|GRNM=/LostStolen/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=/LostStolen/data/grammars/en-us/lost01200_LostMenuWrap_DM.grxml|GRNM=/LostStolen/data/grammars/en-us/lost01200_LostMenuWrap_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210429090952782|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/LostStolen/prompts/en-us/lost01200_ini_01.vox">You can say, 'report another card' or 'main menu'. If you're done, you may simply hang up..</audio> |PRTXT=|RAND=
TIME=20210429091001119|EVNT=SWIstnd|RDEC=Accept|MODE=SPCH|CONF=0.89|RVAL={confidence:0.89 }}|CDEC=true|confirmation_incompletetimeout=500ms|confirmation_maxspeechtimeout=5000ms|confirmation_high_confidence_threshold=0.500|CONFTYPE=explicit|CONFCOND=IF_NECESSARY
TIME=20210429091001119|EVNT=SWItynd|DCSN=Accepted|HYPO=main menu
TIME=20210429091001123|EVNT=SWIphnd|TSTT=Command|TRTT=main_menu
TIME=20210429091001123|EVNT=SWIdmnd|TSTT=Command|TRTT=main_menu
TIME=20210429091001683|EVNT=SWIapps|SESN=43aa66b7-16d1-486f-810e-508ebf9c4766|STEP=6
TIME=20210429091001683|EVNT=SWIdmst|DMTP=CUST|DMNM=mai01220_Collect_Intent_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.020|CONFLEV=dm_slot1:0.020|CONFLEV=dm_slot2:0.020|HIGHCONFLEV=0.020|HIGHCONFLEV=dm_slot1:0.020|HIGHCONFLEV=dm_slot2:0.020|LANG=en-us|incompletetimeout=2000ms|maxspeechtimeout=12000ms|sensitivity=0.500|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=2000ms|bargein=true|bargeintype=speech|termtimeout=1000ms|defaultconfirmation=IF_NECESSARY|termchar=#|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=IF_NECESSARY
TIME=20210429091001683|EVNT=SWIphst|PHNM=CUST
TIME=20210429091001683|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210429091001683|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/TruistMain/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=http://dev-genweb01.bbtnet.com:8081/Dispatcher/data/grammars/en-us/cs.gram|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210429091001683|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/TruistMain/prompts/en-us/mai05100_rin_10.vox">What else can we help you with today?</audio> |PRTXT=|RAND=
TIME=20210429091005043|EVNT=SWIstnd|RDEC=Fail|MODE=Hung up|confirmation_incompletetimeout=3000ms|confirmation_maxspeechtimeout=5000ms|confirmation_high_confidence_threshold=0.500|CONFTYPE=explicit|CONFCOND=IF_NECESSARY
TIME=20210429091005043|EVNT=SWItynd|DCSN=ConfFailed|HYPO=
TIME=20210429091005043|EVNT=SWIphnd|TSTT=Hungup|TRTT=
TIME=20210429091005043|EVNT=SWIdmnd|TSTT=Hungup|TRTT=
