TIME=20210505130306230|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=1
TIME=20210505130306230|EVNT=SWIdmst|DMTP=CUST|DMNM=col01120_OfferDTMF_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.5|timeout=3000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=300ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130306230|EVNT=SWIphst|PHNM=CUST
TIME=20210505130306230|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130306230|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/CollectionIVR/data/grammars/en-us/col01120_OfferDTMF_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130306230|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01120_ini_01.vox">collection_initialprompt</audio> |PRTXT=Please speak now.|RAND=
TIME=20210505130310026|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=dtmf_only|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130310026|EVNT=SWItynd|DCSN=Accepted|HYPO=*77
TIME=20210505130310030|EVNT=SWIphnd|TSTT=Success|TRTT=dtmf_only
TIME=20210505130310030|EVNT=SWIdmnd|TSTT=Success|TRTT=dtmf_only
TIME=20210505130310678|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=2
TIME=20210505130310678|EVNT=SWIdmst|DMTP=CUST|DMNM=col01160_CollectReferenceNumber_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.5|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=3000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130310678|EVNT=SWIphst|PHNM=CUST
TIME=20210505130310678|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130310678|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01160_CollectReferenceNumber_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01160_CollectReferenceNumber_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130310678|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01160_ini_02.vox">collection_initialprompt</audio> |PRTXT=Please speak now.|RAND=
TIME=20210505130319269|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=[object default]04579780|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130319269|EVNT=SWItynd|DCSN=Accepted|HYPO=04579780
TIME=20210505130319273|EVNT=SWIphnd|TSTT=Success|TRTT=[object default]04579780
TIME=20210505130319273|EVNT=SWIdmnd|TSTT=Success|TRTT=[object default]04579780
TIME=20210505130319825|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=3
TIME=20210505130319825|EVNT=SWIdmst|DMTP=CUST|DMNM=col01190_CollectLast4SSN_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.5|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=3000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130319825|EVNT=SWIphst|PHNM=CUST
TIME=20210505130319825|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130319825|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01190_CollectLast4SSN_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01190_CollectLast4SSN_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130319825|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01190_ini_02.vox">collection_initialprompt</audio> |PRTXT=Please speak now.|RAND=
TIME=20210505130328170|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=[object default]8341|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130328170|EVNT=SWItynd|DCSN=Accepted|HYPO=8341
TIME=20210505130328174|EVNT=SWIphnd|TSTT=Success|TRTT=[object default]8341
TIME=20210505130328174|EVNT=SWIdmnd|TSTT=Success|TRTT=[object default]8341
TIME=20210505130328510|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=4
TIME=20210505130328510|EVNT=SWIdmst|DMTP=CUST|DMNM=col01190_ConfirmDigits_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.500|CONFLEV=dm_slot1:0.500|CONFLEV=dm_slot2:0.500|HIGHCONFLEV=0.500|HIGHCONFLEV=dm_slot1:0.500|HIGHCONFLEV=dm_slot2:0.500|LANG=en-us|incompletetimeout=500ms|maxspeechtimeout=5000ms|sensitivity=0.5|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=500ms|bargein=true|bargeintype=speech|termtimeout=300ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130328510|EVNT=SWIphst|PHNM=CUST
TIME=20210505130328510|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130328510|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_NoMainMenu.grxml|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_NoMainMenu_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130328510|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_01.vox">collection_initialprompt</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0031.wav">1</audio> <audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_02.vox">collection_initialprompt</audio> <audio src="/CollectionIVR/prompts/en-us/350ms.vox">collection_initialprompt</audio> <audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_03.vox">collection_initialprompt</audio> |PRTXT=|RAND=
TIME=20210505130333971|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=yes|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130333971|EVNT=SWItynd|DCSN=Accepted|HYPO=1
TIME=20210505130333975|EVNT=SWIphnd|TSTT=Success|TRTT=yes
TIME=20210505130333975|EVNT=SWIdmnd|TSTT=Success|TRTT=yes
TIME=20210505130334291|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=5
TIME=20210505130334291|EVNT=SWIdmst|DMTP=CUST|DMNM=col01220_ConfirmName_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.5|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=3000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130334291|EVNT=SWIphst|PHNM=CUST
TIME=20210505130334291|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130334291|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01220_ConfirmName_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01220_ConfirmName_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130334291|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01220_ini_01.vox">If you are</audio> <audio src="/CollectionIVR/prompts/en-us/FirstName.vox">mary</audio> <audio src="/CollectionIVR/prompts/en-us/LastName.vox">shannon</audio> <audio src="/CollectionIVR/prompts/en-us/col01220_ini_03.vox">press 1. Otherwise, press 2</audio> |PRTXT=|RAND=
TIME=20210505130341035|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=yes|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130341035|EVNT=SWItynd|DCSN=Accepted|HYPO=1
TIME=20210505130341035|EVNT=SWIphnd|TSTT=Success|TRTT=yes
TIME=20210505130341035|EVNT=SWIdmnd|TSTT=Success|TRTT=yes
TIME=20210505130358811|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=6
TIME=20210505130358811|EVNT=SWIdmst|DMTP=CUST|DMNM=col01280_MainMenuMakeSchedulePaid_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=2000ms|maxspeechtimeout=15000ms|sensitivity=0.5|timeout=2000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=2000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130358812|EVNT=SWIphst|PHNM=CUST
TIME=20210505130358812|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130358812|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=/CollectionIVR/data/grammars/en-us/col01280_MainMenuMakeSchedulePaid_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130358812|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01280_ini_02.vox">collection_initialprompt</audio> |PRTXT=Please speak now.|RAND=
TIME=20210505130409000|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130409000|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130409001|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=7
TIME=20210505130409001|EVNT=SWItyst|ROLE=Collection|INDX=2
TIME=20210505130409001|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout1|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=/CollectionIVR/data/grammars/en-us/col01280_MainMenuMakeSchedulePaid_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130409001|EVNT=SWIprst|PRNM=collection_noinputprompts1|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01280_ni1_02.vox">collection_noinputprompts1</audio> |PRTXT=Sorry I didnt hear you. Please speak now.|RAND=1
TIME=20210505130418898|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130418898|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130418899|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=8
TIME=20210505130418899|EVNT=SWItyst|ROLE=Collection|INDX=3
TIME=20210505130418899|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout2|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_dtmf.grxml|GRNM=/CollectionIVR/data/grammars/en-us/col01280_MainMenuMakeSchedulePaid_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130418899|EVNT=SWIprst|PRNM=collection_noinputprompts2|PRTX=<audio src="/CollectionIVR/prompts/en-us/gl_ni2_01.vox">collection_noinputprompts2</audio> <audio src="/CollectionIVR/prompts/en-us/col01280_ni2_01.vox">collection_noinputprompts2</audio> |PRTXT=I didnt hear you that time either. Please speak now.|RAND=2
TIME=20210505130425675|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=make_payment|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130425675|EVNT=SWItynd|DCSN=Accepted|HYPO=1
TIME=20210505130425678|EVNT=SWIphnd|TSTT=Success|TRTT=make_payment
TIME=20210505130425678|EVNT=SWIdmnd|TSTT=Success|TRTT=make_payment
TIME=20210505130440117|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=9
TIME=20210505130440117|EVNT=SWIdmst|DMTP=CUST|DMNM=col01360_VerifyAddress_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.5|timeout=2000ms|speedvsaccuracy=0.5|interdigittimeout=200ms|bargein=true|bargeintype=speech|termtimeout=5000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130440118|EVNT=SWIphst|PHNM=CUST
TIME=20210505130440118|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130440118|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130440118|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01360_ini_01.vox">To get started, I need to verify your current address.  Is your address</audio> <audio src="/CollectionIVR/prompts/en-us/Add1.vox">5395 CAMERON RD</audio> <audio src="/CollectionIVR/prompts/en-us/Add2.vox">CAMERON SC  29030-8503</audio> <audio src="/CollectionIVR/prompts/en-us/City.vox">CAMERON</audio> <audio src="/CollectionIVR/prompts/en-us/col01360_ini_02.vox">If yes, press 1.  Otherwise, press 2. </audio> |PRTXT=|RAND=
TIME=20210505130459567|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130459567|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130459568|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=10
TIME=20210505130459568|EVNT=SWItyst|ROLE=Collection|INDX=2
TIME=20210505130459568|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout1|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130459568|EVNT=SWIprst|PRNM=collection_noinputprompts1|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01360_ni1_01.vox">If your address is </audio> <audio src="/CollectionIVR/prompts/en-us/Add1.vox">5395 CAMERON RD</audio> <audio src="/CollectionIVR/prompts/en-us/Add2.vox">CAMERON SC  29030-8503</audio> <audio src="/CollectionIVR/prompts/en-us/City.vox">CAMERON</audio> <audio src="/CollectionIVR/prompts/en-us/col01360_ni1_03.vox">then press 1. Otherwise, press 2.</audio> |PRTXT=|RAND=1
TIME=20210505130515207|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130515207|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130515208|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=11
TIME=20210505130515208|EVNT=SWItyst|ROLE=Collection|INDX=3
TIME=20210505130515208|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout2|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130515208|EVNT=SWIprst|PRNM=collection_noinputprompts2|PRTX=<audio src="/CollectionIVR/prompts/en-us/gl_ni2_01.vox">collection_noinputprompts2</audio> <audio src="/CollectionIVR/prompts/en-us/col01360_ni2_01.vox">Please verify your address to proceed. If it's... </audio> <audio src="/CollectionIVR/prompts/en-us/Add1.vox">5395 CAMERON RD</audio> <audio src="/CollectionIVR/prompts/en-us/Add2.vox">CAMERON SC  29030-8503</audio> <audio src="/CollectionIVR/prompts/en-us/City.vox">CAMERON</audio> <audio src="/CollectionIVR/prompts/en-us/col01360_ni2_02.vox">then press 1. Otherwise, press 2</audio> |PRTXT=|RAND=2
TIME=20210505130539111|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=yes|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130539111|EVNT=SWItynd|DCSN=Accepted|HYPO=1
TIME=20210505130539111|EVNT=SWIphnd|TSTT=Success|TRTT=yes
TIME=20210505130539115|EVNT=SWIdmnd|TSTT=Success|TRTT=yes
TIME=20210505130539391|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=12
TIME=20210505130539391|EVNT=SWIdmst|DMTP=CUST|DMNM=col01370_CollectAccountType_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=2000ms|maxspeechtimeout=15000ms|sensitivity=0.5|timeout=2000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=2000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130539391|EVNT=SWIphst|PHNM=CUST
TIME=20210505130539391|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130539391|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01370_CollectAccountType_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01370_CollectAccountType_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130539391|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01370_ini_02.vox">collection_initialprompt</audio> |PRTXT=Please speak now.|RAND=
TIME=20210505130546735|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130546735|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130546736|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=13
TIME=20210505130546736|EVNT=SWItyst|ROLE=Collection|INDX=2
TIME=20210505130546736|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout1|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01370_CollectAccountType_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01370_CollectAccountType_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130546736|EVNT=SWIprst|PRNM=collection_noinputprompts1|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01370_ni1_02.vox">collection_noinputprompts1</audio> |PRTXT=Sorry I didnt hear you. Please speak now.|RAND=1
TIME=20210505130554175|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130554175|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130554176|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=14
TIME=20210505130554176|EVNT=SWItyst|ROLE=Collection|INDX=3
TIME=20210505130554176|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout2|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01370_CollectAccountType_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01370_CollectAccountType_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130554176|EVNT=SWIprst|PRNM=collection_noinputprompts2|PRTX=<audio src="/CollectionIVR/prompts/en-us/gl_ni2_01.vox">collection_noinputprompts2</audio> <audio src="/CollectionIVR/prompts/en-us/col01370_ni2_01.vox">collection_noinputprompts2</audio> |PRTXT=I didnt hear you that time either. Please speak now.|RAND=2
TIME=20210505130603575|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=checking_account|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130603575|EVNT=SWItynd|DCSN=Accepted|HYPO=1
TIME=20210505130603578|EVNT=SWIphnd|TSTT=Success|TRTT=checking_account
TIME=20210505130603578|EVNT=SWIdmnd|TSTT=Success|TRTT=checking_account
TIME=20210505130603879|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=15
TIME=20210505130603879|EVNT=SWIdmst|DMTP=CUST|DMNM=col01380_CollectAccountNumber_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.450|CONFLEV=dm_slot1:0.450|CONFLEV=dm_slot2:0.450|HIGHCONFLEV=0.450|HIGHCONFLEV=dm_slot1:0.450|HIGHCONFLEV=dm_slot2:0.450|LANG=en-us|incompletetimeout=1000ms|maxspeechtimeout=12000ms|sensitivity=0.5|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=3000ms|bargein=true|bargeintype=speech|termtimeout=3000ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130603879|EVNT=SWIphst|PHNM=CUST
TIME=20210505130603880|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130603880|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01380_CollectAccountNumber_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01380_CollectAccountNumber_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130603880|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01380_ini_03.vox">Now, enter your checking account number. If you need time to find it, press 1. </audio> |PRTXT=|RAND=
TIME=20210505130615611|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130615611|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130615612|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=16
TIME=20210505130615612|EVNT=SWItyst|ROLE=Collection|INDX=2
TIME=20210505130615612|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout1|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01380_CollectAccountNumber_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01380_CollectAccountNumber_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130615612|EVNT=SWIprst|PRNM=collection_noinputprompts1|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01380_ni1_03.vox">Please enter your checking account number. If you need more time to find it, press 1. </audio> |PRTXT=|RAND=1
TIME=20210505130627413|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130627413|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130627414|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=17
TIME=20210505130627414|EVNT=SWItyst|ROLE=Collection|INDX=3
TIME=20210505130627414|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout2|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01380_CollectAccountNumber_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01380_CollectAccountNumber_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130627414|EVNT=SWIprst|PRNM=collection_noinputprompts2|PRTX=<audio src="/CollectionIVR/prompts/en-us/gl_ni2_01.vox">collection_noinputprompts2</audio> <audio src="/CollectionIVR/prompts/en-us/col01380_ni2_01.vox">To proceed, please enter your checking account number. If you need more time to find it, press 1.  </audio> |PRTXT=|RAND=2
TIME=20210505130644175|EVNT=SWIstnd|RDEC=Accept|MODE=DTMF|CONF=1|RVAL=[object default]666333555444888|CDEC=true|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130644175|EVNT=SWItynd|DCSN=Accepted|HYPO=666333555444888
TIME=20210505130644178|EVNT=SWIphnd|TSTT=Success|TRTT=[object default]666333555444888
TIME=20210505130644178|EVNT=SWIdmnd|TSTT=Success|TRTT=[object default]666333555444888
TIME=20210505130644494|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=18
TIME=20210505130644495|EVNT=SWIdmst|DMTP=CUST|DMNM=col01190_ConfirmDigits_DM|REQSLOT=dm_root|REQSLOT=dm_slot1|REQSLOT=dm_slot2|CONFLEV=0.500|CONFLEV=dm_slot1:0.500|CONFLEV=dm_slot2:0.500|HIGHCONFLEV=0.500|HIGHCONFLEV=dm_slot1:0.500|HIGHCONFLEV=dm_slot2:0.500|LANG=en-us|incompletetimeout=500ms|maxspeechtimeout=5000ms|sensitivity=0.5|timeout=7000ms|speedvsaccuracy=0.5|interdigittimeout=500ms|bargein=true|bargeintype=speech|termtimeout=300ms|defaultconfirmation=NEVER|termchar=|collection_high_confidence_threshold=0.600|DEFCONFTYPE=explicit|DEFCONFCOND=NEVER
TIME=20210505130644495|EVNT=SWIphst|PHNM=CUST
TIME=20210505130644495|EVNT=SWItyst|ROLE=Collection|INDX=1|SLOT=dm_root|SLOT=dm_slot1|SLOT=slot2
TIME=20210505130644495|EVNT=SWIstst|ROLE=Collection|LPNM=Initial|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_NoMainMenu.grxml|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_NoMainMenu_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|CONFSLOT=dm_root|CONFSLOT=slot1|CONFSLOT=dm_slot2|TYPE=explicit
TIME=20210505130644495|EVNT=SWIprst|PRNM=collection_initialprompt|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_01.vox">collection_initialprompt</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0036.wav">6</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0036.wav">6</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0036.wav">6</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0035.wav">5</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0035.wav">5</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0035.wav">5</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_02.vox">collection_initialprompt</audio> <audio src="/CollectionIVR/prompts/en-us/350ms.vox">collection_initialprompt</audio> <audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_03.vox">collection_initialprompt</audio> |PRTXT=|RAND=
TIME=20210505130704430|EVNT=SWIstnd|RDEC=Fail|MODE=Timeout|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130704431|EVNT=SWItynd|DCSN=Failed|HYPO=
TIME=20210505130704431|EVNT=SWIapps|SESN=1295b862-c9d9-49a5-93ff-5447c78e0bf7|STEP=19
TIME=20210505130704431|EVNT=SWItyst|ROLE=Collection|INDX=2
TIME=20210505130704431|EVNT=SWIstst|ROLE=Collection|LPNM=Timeout1|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_NoMainMenu.grxml|GRNM=/CollectionIVR/data/grammars/en-us/GlobalCommands_NoMainMenu_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|GRNM=http://sit-vgentcs03:8080/CollectionIVR/data/grammars/en-us/col01360_VerifyAddress_DM_dtmf.grxml|TYPE=explicit
TIME=20210505130704431|EVNT=SWIprst|PRNM=collection_noinputprompts1|PRTX=<audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_01.vox">collection_noinputprompts1</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0036.wav">6</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0036.wav">6</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0036.wav">6</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0033.wav">3</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0035.wav">5</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0035.wav">5</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0035.wav">5</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0034.wav">4</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/utility/en-us/0038.wav">8</audio> <audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_02.vox">collection_noinputprompts1</audio> <audio src="/CollectionIVR/prompts/en-us/col01190_cnf_ini_03.vox">collection_noinputprompts1</audio> |PRTXT=|RAND=1
TIME=20210505130711374|EVNT=SWIstnd|RDEC=Fail|MODE=Hung up|confirmation_incompletetimeout=1000ms|confirmation_maxspeechtimeout=12000ms|confirmation_high_confidence_threshold=0.600|CONFTYPE=explicit|CONFCOND=NEVER
TIME=20210505130711374|EVNT=SWItynd|DCSN=ConfFailed|HYPO=
TIME=20210505130711374|EVNT=SWIphnd|TSTT=Hungup|TRTT=
TIME=20210505130711375|EVNT=SWIdmnd|TSTT=Hungup|TRTT=
