STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Campbellfield,CF,VIC,90860,2017-07-20,Sherry,Von Heiderbrandt,Sherryvonh@hotmail.com,0422099546,2020-07-07 13:26:06,GREY - MANNY - 3 Seater Chaise,3064,534740001,573629,Sinking of the lounge as seen in the photo.,90.00,1) Customer complained that seats are sagging. On inspection I have found out that the zig zag spring of RHF seat of a 2 seater lounge has come out. Lack of scree and glue while manufacturing the lounge has caused the damage. This has led to foam compressed as well. Likely cause manufacturer. 2) Customer also complained that the chaise is sagging as well. On inspection I have found out that foam of chaise has compressed. This is a normal wear and tear as all foam loose density over the period of. Low grade quality of the foam has not helped the issue. There is no other damage in the lounge. Likely cause normal wear and tear.,1. I have installed a new Ekay clip and fix the zig zag spring back to its place. 2) I can boost foam in the chaise to fix the issue.,2020-12-03 09:23:46,Finalised_technician,Foam,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Richelle Suna,2
Dandenong,DG,VIC,102422,2017-10-20,Graeme,Holt,plugz4@tpg.com.au,0409253543,2020-07-26 13:33:41,BLACK - ASCOT - Leather 3 Seater with 2 In-Built Recliners,3981,527410001,190642,The stitching has come apart on the chair. This is the second time this year this has happened as it was repaired earlier in the year.,160.00,RHF seat cushions on 3 seater middle seam stitching coming apart.,Hand stitched onsite. Job completed. Please note for future reference  this is a very high wear area  material underneath foam that conceals top foam and attaches to leather in seam area creating rounded off look has torn also making it impossible to recreate existing shape without offsite major Machine stitching repairs  also due to this issue leather and stitching in this area is more exposed as it is not rounded off ( tucked in) and due to high wear area if this issue is to reoccurr   it will need machine stitching . However stitching repair looks to be successful.,2020-12-03 09:47:15,Finalised_technician,Stitching,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,AMY BLATCH,Kaitlin Evans,2
Ballina,BA,NSW,103358,2019-12-02,Aldo,Bazzane,mwficm@gmail.com,0414900284,2020-08-07 14:45:52,BEIGE - SAN MARCO - Leather Electric Lift Chair,2478,604950001,217353,Back rest drops back when reclined,280.00,Back rest drops back when reclined  On arrival customer showed me that when he reclines his lift chair the backrest drops onn1 side. On further inspection I found that the rhf backrest bracket is  loose . I have tightened up the bracket and the backrest is level .,25/11 -  As per quote I have replaced the mechanism on the customers lift chair.  Customer has tested out the recliner after the replacement and is happy with the lift chair now.    JOB IS COMPLETE  After the repair the customer has informed me that when he sits on the recliner and pushes his weight back on the backrest then it collapses backwards . The recliner did not do this for me but the customer is a lot heavier than I am . I have taken a video to show what the lift chair does.  The customer showed me that the other lift chair which is identical and same model does not do this. In my opinion this is an issue with the mechanism as there is no movement in the motor and all the flex and movement when the customer puts his weight on the backrest is in the mechanism. To fix this issue I would need amart to supply a new mechanism to suit this lift chair .,2020-12-03 10:19:10,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,AMY BLATCH,Naomi Hughes,2
Hoppers Crossing,HG,VIC,103677,2020-04-26,Gurwinder,singh,gurighotra10@gmail.com,0482054062,2020-08-11 15:51:57,LIGHT GREY - HAMISH - Corner Lounge,3030,636610001,120625,hello dear team  first there is one lock is missing and the other thing is that lint is everywhere on the whole launge,130.00,Missing sawtooth unit connector on RHF seat section adjacent to chaise. PO NO: 20200209 Suite in relatively stained condition with most fabric panels displaying staining to some degree (4),I have installed the sawtooth connector using van stock  issue resolved. In regards tot he piling "issue" mentioned by the cm   i have advised that the minmal amount of piling evident does not constitute a manufacturing defect  however as result of normal wear and tear and should be addressed by cm as part of normal regular maintainance routine. Cm also felt the foam on the LHf sea section of suite was faulty and too soft  on inspection did not find this to be the case as cushioning installed at manufacture effectively supports the users body weight with frame or suspension unitry unable to be felt  have advised cm  agaon cm happy  Job complete,2020-12-03 10:50:02,Finalised_technician,Fasteners/Connectors,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Naomi Hughes,2
Hoppers Crossing,HG,VIC,103903,2017-01-23,Karen,Stephens,Karen-goodwin@hotmail.com,0405186597,2020-08-14 12:10:28,BROWN - CHASER - Corner Lounge with Chaise,3030,527490001,56248,The handle is broken inside on the recliner and loose back rest on the chaise.  The back rest on the chaise moves forward also stitching is coming apart in some areas and there is also 2 holes,220.00,1 Trigger cable on LHF rec seat faulty  seat not operating as a result. 2. Bk rest loose on chaise section. 3.Stitching has failed on front edge of chaise unit NO PO label ITEM CODE: 52743 Suite in very well used condition (4),Trigger cable repalced on LHF rec seat  issue resolved. KD clips dressed and tightened on chaise unit  issue resolved. Section of sewing repaired by hand sewing on-site  issue resolved  cm happy. Job complete,2020-12-03 11:01:50,Finalised_technician,Trigger/Cable,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Richelle Suna,2
Campbellfield,CF,VIC,104018,2019-01-18,Fatima,Al Hawli,fatima_omar_@hotmail.com,0430281515,2020-08-16 14:14:04,LIGHT GREY - HAMISH - Corner Lounge,3046,636610001,605570,Have noticed that the quality has decreased extremely. The back and seat cushions have lost their firmness and become very uncomfortable. Also the material has pilled.,90.00,1. Cm complained that the seats and back cushions are sagging in. On inspection I have found out that the seat and back cushions of the 5 seater lounge has compressed. This is normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. Likely cause normal wear and tear. 2. Cm also complained that the fabric is pilling. On inspection I have found out the pilling issue on seat and back cushions. This is normal wear and tear and explained the cm about anti pilling machine. And also given the demo. There is no other damage in the lounge and can still be used Likely cause normal wear and tear.,1. I can boost all the seat cushions and also add some loose fill in the back cushions to fix the issue. 2. No repair required. * sorry for the confusion. Correct pics uploaded.,2020-12-03 11:05:04,Finalised_technician,Foam,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Naomi Hughes,2
Hoppers Crossing,HG,VIC,104980,2017-04-18,Monish,Puri,Monishpuri@live.com.au,0430671699,2020-08-28 21:20:22,BLACK - CINEMA - Theatre Suite,3024,563670001,60892,The cable from one of the recliners is not working properly,110.00,The para chute cable of the LHF rec seat on 3 S couch module has stretched and as a result no longer working PO label : no label attached only product care instructions ( see photo) Suite in very well used bu generally clean and tidy condition (4),I have replaced the failed para cable by replacing on-site  issue resolved  cm happy. The cm has brought to my attention a  number of areas damaged on 2 of the 4 black bi cast bar stools   these areas are as result of accidental damage with the cm not knowing how or when they have occured. There is however a section of the bi cast on the seat section of 1 of the stools that has torn along the seam line ( leaving the seam intact0 that may constitute a manufacturing fault. The cm advises she has extended cover and smartcover for accidental damage etc. The repairs along the tops of the 2 x affected barstools may be successfully addressed by vinyle welding   however there permanace is questionable  in regards to the failed vinyl on the 2nd damaged stool would require full panel replacement . The stools are approx 3 yrs old according to cm. Tech to call CSC,2020-12-03 11:28:25,Finalised_technician,Trigger/Cable,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Richelle Suna,2
Campbellfield,CF,VIC,106542,2016-11-10,Vaitoelau,Aii,vaitoelauaii@gmail.com,0414167311,2020-09-18 13:51:12,BLACK - FONTANA - 3 Seater Sofa,3064,527350001,553079,One of the seater the left hand side of the chair the wood inside is broken. Both seaters the cushions have gone down (kind of flattened) but both seaters are good..,90.00,1. Cm complained that seat is sinking. On inspection I have found out that the RHF seat of 3 seater lounge is completely collapsed. On further inspection i found out that 2 wooden rail are broken which is causing the foam to drop as well. Knot in the wood while manufacturing the lounge has caused the damage.  Likely cause manufacturer.  2. Cm also complained that rest of the seats of same 3seater and another 3 seater lounge are sagging in as well. On inspection I have found out that the seat foam has compressed. This is normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. The cm is very heavy built which has not helped the issue as well. There is no other damage in the frame or suspension of Lounge. Likely cause normal wear and tear.,1. It's not suitable to reinforce the wooden rail  the broken wooden rail needs to be replaced. 2. I can boost all the seat cushions to fix the issue.,2020-12-03 13:53:34,Finalised_technician,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Catherine Sal,2
Coffs Harbour,CH,NSW,107417,2017-07-18,Emily,Childs,emily.childs17@hotmail.com,0428717822,2020-09-30 08:43:14,LICORICE - SHERIDAN - 3 Seater Sofa,2460,505760001,229179,The springs in the middle seat have come out of place (broken?) and are pushing against the fabric  making it very uncomfortable  to the point of not being able to sit on the middle seat. The springs on both of the side seats are not doing the same thing  you can see the springs bulging in the photos supplied. I am unsure of what the cause of the problem is.,190.00,All 5 seats have compromised seat foams/ pocket springs.,Callout and report ONLY.,2020-12-03 14:37:31,Discount to Keep,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Jill Byrne,2
Logan Central,LC,South QLD,107471,2013-01-03,Michelle,Everett,gecko_3@iinet.net.au,0434088335,2020-09-30 18:27:35,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,4207,435340001,248736,On the right side of couch is sagging and the same with chair on left side,600.00,2str 1. customer concerned with RHF seat of 2 str as the seat cushion sinks towards the rear. Inspection found that the suspension and lining is in tact confirming faulty pocket spring.  single recliner 2. customer raised issue with single recliner as seat feels as though sitting in a hole. Inspection found that support lining has torn and pocket spring has failed.  Single recliner 3. Customer also highlighted sinking seat in other single recliner. Inspection found that pocket spring is clicking when sitting in seat indicating the material encasing the pocket spring has failed.   Apart from listed issues  lounge is in fair condition.,Quote and report. Unable to complete repairs as additional issues raised by customer.  1. INT2 - Pocket spring supplied by amart 2 INT2x2 - Pocket spring supplied by amart & install new lining and replace suspension. 3. INT2 -Pocket spring supplied by amart Pocket springs to be ordered from Amart  1/12. Returned to complete approved repairs. Repairs completed on site. Customer happy.,2020-12-03 14:40:24,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Richelle Suna,2
Campbellfield,CF,VIC,107473,2020-07-26,Sumit,Duggal,Sunny_duggal007@yahoo.com,0451999007,2020-09-30 18:37:00,DARK GREY - TRAFALGAR - Corner with Chaise.,3064,657960001,635218,I think Its The Fabric Coz we bought Similar fabric sofa from another shop and did Worked very well that's the reason we bought same fabric coz we liked this fabric but this one disappoint us.Please Help Us As you see pretty expensive sofa. If You Want i can make.video sonyou can clearly see how bad its look as its just 2 months Old.we not Asking Refund Happy To Swap With Other Lounge even If We Slect Cheaper than that price sofa happy if we don't get topp up refund back.Thanks Heaps,90.00,1. Cm complained about peeling issue on 5 seater lounge. On inspection I have found out that the peeling issue on back and seat cushions. This is normal wear and tear as fabric have peeling issues. I have given them the demo of depilling machine and also explained that they may need to use the machine few times as this is a common issue and it can happen again. 2. Cm also complained that the fabric is getting bit loose. On inspection I have found out that the this is normal wear and tear. The issue is not in the fabric but the goal in the cushions has compressed on sitting which has caused the fabric to appear a bit loose. This is a visual difference and not a defect. Likely cause normal wear.,1. No repair required. 2. I can boost the seat cushions to fix the issue.,2020-12-03 14:58:14,Finalised_technician,Peeling,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Richelle Suna,2
Coffs Harbour,CH,NSW,107936,2019-10-06,Geoffrey,Maguire,gmaguire6@bigpond.com,0427632768,2020-10-07 10:26:37,CHARCOAL - SENTINAL - 3 Seater,2452,625790001,252194,The Buckskin material seems to be peeling away. I have no idea as the six arm rests are all going the same. One of the recliners has hardly benn sat in.,90.00,Over all of the 6 armrests of the suite  the fabric is pilling  including in areas that shouldn't have wear and tear. I see this particular suite along and I've seen similar wear on the fabric but only in high traffic areas  which makes this damage unusual. Its hard to show up in the photos  but for its age it does seem excessive  its clearly worse in high traffic areas  but I can't explain it happening in zero traffic areas aside from compromised material.,Callout and report ONLY.,2020-12-03 16:06:34,Finalised_technician,Peeling,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Catherine Sal,2
Capalaba,CA,South QLD,108355,2020-09-17,Missy,Williams,missypickering@live.com,0423319437,2020-10-12 15:36:53,BLACK - ALBERTA - Corner Suite,4280,578750001,409656,We have purchased the Alberta x2 and both chaise recliners have broken as per attached photos.,170.00,1st cnr suite: 1. Chaise b/rest loose and out of alignment. Due to loose kd brackets and internal fasteners.  2nd cnr suite: 2. Chaise b/rest loose and out of alignment. Due to loose kd brackets and internal fasteners. 3. Chaise b/rest stanchions also installed out of alignment causing it to splay outwards when sufficiently amd entirely fastened. Cm did not raise concern for this during the appointment.  Apart from the above  suite is in good condition  some minor food spills/marks.,1. Tightened loose fasteners. 2. Tightened loose fasteners. 3. No concern raised by cm.,2020-12-03 09:12:57,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Rachel Coutlis,2
Munno Para,MA,SA,108423,2019-08-05,Kirsty,Swinburne,k_swinburne@bigpond.com,0402988480,2020-10-13 14:15:24,CHARCOAL - SENTINAL - 2 Seater,5114,625780001,827514,The arms on each side are sagging. It's like the seats are falling away from the centre console Buttons on 1 of the recliners are loose,400.00,Both arms and seats are leaning to the outside of the lounge. The arms are a little loose and will need tightening but there also looks to be an issue with the mechs leaning. I will need to replace the mechs on both sides to repair the issues. I will quote for this and order parts if approved. The lounge is in good condition apart from this.,inspection and report only.  update 1/12/2020  returned to customers house to replace both reciner mechs and tighten/strengthen the armrest join to the seat base. Tightened kd brackets as well.,2020-12-03 09:19:20,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Richelle Suna,2
Joondalup,JP,WA,108428,2018-10-02,Cassie,Jecks,cassiejecks@gmail.com,4422056121,2020-10-13 14:50:28,LIGHT GREY - SPARTACUS - Corner Lounge,6036,512030003,920674,The seats are sagging. This is used very minimally i feel its a manufacturing or construction issue,600.00,CM reported that two of the seats are sinking and that springs can be heard when sitting on the seats.  The worst seats are the LHF seat on 2.5 seater and the LHF seat on the suite  LHF seat on 2.5 seater have lost shape in the leg roll area.  The internal pocket spring foam cells are damaged - Foam has compacted and has separated from the pocket springs  Pocket spring cells are damaged leading to pocket springs rubbing against each other. This is causing the spring sound when seat is pushed down or sat on.  The other two seats - RHF single and RHF seat on 2.5 seater are starting to do the same. Pocket spring foam cell needs to be replaced on all 4 seats.  Corner seat is intact with no faults  Suite is clean and well looked after,Pocket spring foam cells have been replaced on the LHF recliner   the seat lhf from corner seat  as well as lhf and rhf recliners on the 2 .5 seater. 4 pocket spring cells in total  Dustcover has been glued to Cells to give them more support  All seats are firm and properly shaped now,2020-12-03 09:31:02,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Kesaia Tavake,2
Penrith,PH,NSW Metro,108446,2019-02-15,Natalie,Blunsdon,Nat_blunsdon@hotmail.com,0405440402,2020-10-13 18:12:05,COFFEE - NIXON - 4 Seater Sofa with Chaise,2749,337650005,1038535,Stitching the joins the cushion to the fabric covering at the top of the frame has seperated. I believe the stitching during the manufacturing process was done too choose to the edge,160.00,- Attended customers residence to repair stitching. - Upon inspection found stitching on top rail of RHF side of corner seat had come undone. This was a large area of approximately 50cms. Stitching came undone due mainly to design  when sitting on the lounge this puts pressure on the seat back which can at times cause the stitching to fail.  - Likely Cause - Design / Manufacturing - Lounge was in used condition.,- Repaired stitching. All fixed.  No ID tags on lounge.,2020-12-03 09:35:16,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Richelle Suna,2
Logan Central,LC,South QLD,108458,2019-09-25,Louise,McDonnell,amethyst98@live.com.au,0410351394,2020-10-14 08:44:20,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4132,643590001,335859,The foam in the seat cushion is of poor quality.,440.00,1. Lhf 3rr  seat foam failed  lost hardness and some memory  can feel underlying spring suspension. Cm is quite large. 2. Lhf 3rr  f/rest extension catching on base rail when cm operates recline. Caused by excessively worn rivet holes.   Apart from the above issues  suite in good condition.,Parts required. Mechanism. QUOTE: - cf  qr - cf 1. Supply and install high durometer and density foam for large customer. 2. M2 supplied by apart  adjust height at front where mechanism attaches to front rail to prevent f/rest from catching.  18/11/20: Completed approved repairs - supply and install new seat foam  m2 supplied by Amart  supply and install new suspension lining.,2020-12-03 09:39:35,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Richelle Suna,2
Pakenham,PK,VIC,108563,2018-03-19,Kamaljit,Kaur,Jaan_asr@yahoo.com,0433252939,2020-10-15 14:46:15,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,3810,577280001,801476,Leather peeling off from the 3 seater.,90.00,3 seater recliners  middle seat cushion front legrest panel is peeling in multiple areas. On inspection I found that issue is a split hide issue as leather finish is delaminating in multiple areas I also found that LHF and RHF front legrest panels were also split hide and same issues are starting ( early stages). Lounge suite was very clean and in very good condition  this is not a body oil or dirt issue.,Recommend replacement due to 3 x fixed panel leather replacements needed  major offsite repairs C2 x 3  most likely not viable to repair  as costs for repairs would be more expensive than sofa . Customer is refusing any repairs as this is now the 2nd sofa ( same model) that she has received with exactly same issues with in 2 years. Please contact customer to resolve.,2020-12-03 12:00:47,Reselect,Peeling,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Angela Hyde,Richelle Suna,2
Capalaba,CA,South QLD,108620,2016-05-23,Katie,Brown,darren_katie@yahoo.com.au,0425836705,2020-10-16 11:58:18,CHARCOAL - AURORA - Fabric 2.5 Seater Sofa,4179,534870002,382255,The leg of the chair has broken as per picture,170.00,The leg front leg has snapped,Replaced leg customer happy,2020-12-03 11:34:47,Finalised_technician,Legs,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Jill Byrne,2
Mandurah,MN,WA,108629,2020-08-08,Arlene,McKay,deja_vu_111@hotmail.com,0418939542,2020-10-16 13:20:11,RED - CAPELLO - 2 Seater Sofa with 2 Inbuilt Electric Recliners,6174,671950002,119041,PLS REFER TO JOB# 104551 - JOB HAS BEEN PAID FOR BUT JOB HAS NOT BEEN DONE.,90.00,Visited cm on 4/11/2020 for inspection & repair. Client complained that the backrests of the two recliners were not lining up same  LHF backrest resting outwards. Looks like it is normal wear & tear as client only uses the LHF recliner and RHF recliner not being used.  I have made some adjustment to the brackets on the LHF backrest. so both backrests are now lining up well (with very minor variation) however I had asked customer to use the recliner for few days to check if the backrests are still staying lined up after several uses. cm updated after 5 days via sms that the backrests are looking ok at this stage hope they stay the same. If the problem persists I might have to replace the whole mechanism.,- Made adjustment to LHF backrest.  - Fixed top stitch on the RHF leg rest. I had asked customer to use the recliner for few days to check if the backrests are still staying lined up after several uses. cm updated after 5 days via sms that the backrests are looking ok at this stage hope they stay the same. If the problem persists I might have to replace the whole mechanism.,2020-12-03 11:42:26,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Kesaia Tavake,2
Mackay,MK,North QLD,108636,2014-09-24,Brendan,Trembath,brendan_trembath@hotmail.com,0419750714,2020-10-16 14:09:25,PRADO - TORONTO - 3 seater (RR),4740,442550002,282780,Recliner fails to lock into returned position.  Upon inspection also noticed a loose spring.,300.00,The customer had a concern with the LHF recliner on their 3 seat lounge not closing  and with the trigger breaking on the LHF recliner on the 2 seat lounge.   To repair this the units were disconnected and the backrest was removed from the LHF recliner on the 3 seat lounge. The base was tipped upside down and the mechanism was disconnected.  I noticed some pocket springs had broken free and were protruding through the dust cover. I disconnected the zig zag springs from their EK clips and rolled them backwards. The dust cover covering the pocket spring cell was removed.,The pocket spring cell had birds nested.  I removed the pocket spring cell and pieces of foam surrounding it.  I installed a new seat cushion and recovered it with new dust cover.  The zig zag springs were reconnected.  The mechanism had dropped severely  that was the reason it was not closing.  The mechanism was taken outside and a new mechanism was assembled.  It was then returned inside and reattached to the base.  The backrest was clipped back on and the units connected together.  The recliner was tested and was fully operational.  I then checked the trigger on the recliner that was not working.  I removed the screws holding the handle in place. The retaining clip had come off the handle and the trigger cable had come free. This was checked and reattached to the handle with a new retaining clip.  The handle was screwed back into place on the base. It was tested and was fully operational.   The customer was happy with the repair.,2020-12-03 11:48:33,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Jill Byrne,2
Waurn Ponds,WS,VIC,108760,2019-12-26,Dean,Goodier,goodchance@bigpond.com,0429494180,2020-10-18 20:09:07,BLACK - THEODORE - 3 Seater Sofa,3224,577530001,851895,the staples have come out near the arm of the chair,160.00,Right hand facing leg roll arm attachment flap had come away from the arm . Upon further inspection it showed that this had not been affixed correctly at the time of manufacturing.  This is a manufacturing issue,Removed decorative panel  re attached flap   re assembled,2020-12-03 12:34:30,Finalised_technician,Stitching,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Angela Hyde,Jodie Weir,2
Helensvale,HE,South QLD,108771,2020-05-30,Troy,Rubins,troy_rubins@hotmail.com,0412918534,2020-10-19 09:04:17,CHOCOLATE - SALOON - Recliner,4305,688600002,471829,The chair has a lean on the right arm side (when sitting) and is also unstable when in full recline position. It appears the mechanism has become misaligned or bent?,170.00,Mechanism on chair is bent.,Replaced mechanism,2020-12-03 12:38:14,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Angela Hyde,Nicole Regester,2
Springvale,SV,VIC,108776,2017-11-26,Sanka,Liyanage,liyanagesanka@gmail.com,0433166921,2020-10-19 09:34:52,BLACK - MILLENNIA - 3 Seater Sofa,3150,579010001,103989,One of the buttons on the operating section has stopped working. Also the power for the button panel disabling on/off.  Left and right recliners do seem not working correctly now and the left footrest especially coming up towards more to the middle. It seems like underline metal leaves broken and making nice while it is inclined sideways where it should come up straight.   Please refer to the IMG-3441picture to understand the incline issue towards the right seat.,320.00,3 seater 1. RHF recliner is reclining slightly unevenly when reclining back in  customer was concerned LHF also might have problem. 2. Both cup holders are shorting out when operating at times causing the recliners to jolt. Lounge in good condition.,1. RHF requires new mechanism  LHF no fault  operating correctly. 2. Require replacements  I only had one cup holder which i fitted to RHF side  I will order another and return. Returned and completed repairs.,2020-12-03 12:43:27,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Angela Hyde,Rachel Coutlis,2
Auburn,AN,NSW Metro,108790,2020-09-29,Nilima,Dave,davenilima@yahoo.co.in,0430149757,2020-10-19 11:08:39,BLACK - MICHELIN - Leather Corner Lounge,2765,533300001,961380,There are 2 issues here 1 coffee holder table bottom is in bad condition since it arrived. So many stitches are open n cloth is very dump n keep on ripping . Shown in first three photos.   2 one of the armless chair is not fitting properly n keep on coming out of the alaiment in the front as well as from back n top.,90.00,- Attended customers residence to repair dust cover and KD brackets. - Upon inspection found RHF arm rest with cup holders the dust cover was coming away from staples.  - Second from LHF seat base stitching does not line up with the LHF seat base and the corner seat base. It is approximately 25mm out of alignment from LHF seat base and mm from the corner seat base. - Likely Cause - Manufacturing - Lounge was in clean condition.,- Repositioned dust cover and secured in place. - To fix the stitching alignment issue we can attempt to remove the cover & realign it  this is a major repair. Would need to be attempted onsite to align with the other two seats. It is also possible that the LHF seat base will need to be adjusted to line them all up. This is a major job.  NOTE  Have added repair costs to quote for review  this is based on only the second from LHF seat base needing adjusting  if when adjusting we find the LHF seat does too then it will be an additional $330.00  we cannot be sure until doing the repair if both needs doing or not. If you decide not to go ahead with the repair we are happy not to charge for the dust cover on this one  just charge as a report. Thank you.,2020-12-03 13:00:33,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Brenda Stewart,2
Capalaba,CA,South QLD,108796,2017-07-13,Pragnesh,Parikh,mail.pragneshparikh@yahoo.com,0411376959,2020-10-19 11:36:37,BLACK - MADDOX - Leather Corner Suite,4178,529530001,404505,Inside fom material got to much squeeze & when someone seat on there getting more squeezed and feel like seat in very deep & totally uncomfortable. This product guarantee for 10 years & Within 3 years I had these issues. Waiting for your reply ASAP please. Thank you  Pragnesh Parikh,90.00,the chaise and corner seats have collasped and now the covers are wrinkled. when you sit down it is very hard as the foam is not there for resistance only the webbing.,report only.seat foams need replacing if you replace 2 of them they will feel different to the rest of the suite.,2020-12-03 13:38:55,Reselect,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Richelle Suna,2
Bundaberg,BG,South QLD,108837,2020-06-20,Lisa,Dymott,dymo1234@gmail.com,0401616878,2020-10-19 16:04:09,FOREST GREEN - HOLLOWAY - Corner Lounge,4670,688360006,566162,It looks like a spring may be pushing the foam up.  It was delivered on 16th September so only 4½ weeks ago and that part of the couch does not get sat on as I have lots of cushions and a throw on each end of the couch. I don't recall it being there when i put the couch together but i noticed it yesterday.,90.00,Customer simply wanted to express their concerns regarding the pilling that has started to occur  and the small lump in the seat on the RHF side.  We inspected the lump and based on the feeling of it it seems like an extra lump of wadding was left in the lounge resulting in a small mound within the fabric. After explaining this to the customer  he didn't not seem overly worried and said he will just sit on the seat to flatten it out. We also explained pilling is quite common for new fabric lounges and should settle  and that if it gets worse there are options such as pilling razors. He said he was happy enough with that but if gets excessive he may make another claim.,no repairs necessary,2020-12-03 13:44:47,Finalised_technician,Filling - Soft Fill,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Angela Hyde,Rachel Coutlis,2
Rockhampton,RK,North QLD,108852,2018-06-17,Shannon,Clark,shannonclark1205@gmail.com,0481148334,2020-10-19 19:54:33,DARK GREY - SPARTACUS - Corner Lounge,4702,512030004,351284,Right seat has collapsed. Can feel the springs when sitting on the couch. Unsure what has caused the damage.,310.00,Attended to inspect the Spartacus lounge. Customer states both LHF & RHF seats have collapsed & they can feel the springs when sitting. On inspection  both seats had collapsed &  the foam under knee roll of the lounge had disintegrated.,Repair as follows. 1. Dust cover & fabric unstapled & disintegrated  foams x 2 removed from pocket springs. 2. Block foam cut to size  upholstery adhesive applied to adhere block foam & reinstalled to pocket springs. 3. Fabric & dust cover reattached. Customer inspected lounge & was happy with outcome.,2020-12-03 13:49:10,Finalised_technician,Foam,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,JON MINARDS,2
Capalaba,CA,South QLD,108878,2018-04-03,Dianne,Green,di.green@live.com.au,0412718897,2020-10-20 10:42:49,CHARCOAL - CRESSIDA - 3 Seater,4159,594230001,418440,The electrical system has stopped working. We have unplugged and plugged back in and it all looks fine but it still doesn't work.,130.00,the cup holders lights are not working,replaced cup holder now all working fine,2020-12-03 13:56:45,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Catherine Sal,2
Osborne Park,OP,WA,108950,2020-06-04,Navin,David Palayoor,navindavid00@gmail.com,0414700833,2020-10-20 23:21:02,BEIGE - SAN MARCO - 3 Seater Sofa,6008,511290005,262398,I am not entirely sure what would have caused this .Nothing was done to cause direct damage other than its being used regularly for sitting .,180.00,The stitching came loose on the side at the bottom of the RHF recliner chair. The customer complained about the opening in between the front side of the armrest and the leg roll . The foam inside the legroll is deformed and pushed in.  I have seen this on a lot of recliners. The person using this recliner is sitting  with their feet haning over the side of the legroll. This push the foam in and after a while the foam is deformed and can not get back to orignal form.. Thgis has nothing to do with the stitching.,To correct the problem in the leg roll   the foam inside it will have to be replaced.  I used two needles and stitching to repair the loose threads. Recliner is now repaired,2020-12-03 14:23:23,Finalised_technician,Stitching,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Angela Hyde,Richelle Suna,2
Townsville,TV,North QLD,108978,2019-05-22,Jodi,Kirkland,dajovi143@gmail.com,0400426425,2020-10-21 11:32:15,CHARCOAL - SPARTACUS - 3 Seater Sofa,4817,512010001,377506,When sitting on the left side of couch you can feel a spring on the back of your leg. Have no idea why this has happened considering it only gets sat on when my husband is home and he works away week on week off. So it doesn't get used as much as the rest of the couch. I have attached 2 photo's as requested  placed an arrow where the spring is popping up  sorry but you can not see it in the photo's  only feel it when sitting on it.,200.00,Spartacus 3STR  Purchase date: 22.05.19  1. 3STR double recliner: RHF front seat border foam has compressed and shifted causing loss of support and shape of legroll.,1. Faulty foam removed and new foam installed. Foam secured so that it can't move. Components put back into place and chair tested. Job completed.  CF + R/Q + INT2 = 200,2020-12-03 14:33:41,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Catherine Sal,2
Helensvale,HE,South QLD,108992,2019-03-11,Daniel,Oliver,daniel205105@gmail.com,0478708738,2020-10-21 12:59:34,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4217,643590001,395569,The base of seat has started to collect.,280.00,First Call Out  29/10/2020 The 2 support arms at the back of the mec were missing 3 out of 4 bolts.  One arm was completely detached as a result and not providing any support.  This resulted in too much force on the LHF mec and it has bent substantially. Also  customer pointed out that the RHF cup holder doesn't work. 2nd call out (11/11/2020) Replaced the mech and it went a long way to fixing the problem  but it has revealed more concerns for the customer. Because the customer favours the outside of the seat it doesn’t appear to be able to hold his weight. Customer has admitted that he is about 40KG heavier than his wife.,I have looked at the what else the problem could be but there are no breakages in the frame. It appears that  as well as the foam softening on one side in the seat and the back  that the lounge is warping to the outside. It is possible that this could be fixed by adding a foot to the outer arm rest sections of the lounge to support it  but it would need to be done to both sides and does alter the design of the lounge. The customer’s wife’s side is also starting to warp as the customer has been using this side while the other was waiting to be fixed. It is most likely that the problem will continue unless the design is changed to support the customer. Both sides would need the foam bolstered in the seats and backs and have a foot added and possibly a second mech on the wife's side. Also  the cup holder could not be replaced because the new one has a completely different connector (see photos),2020-12-03 15:17:48,Reselect,Mechanism,Manufacturer,Leather Doctor Main Beach,THE LEATHER DOCTOR,Colin,Thomas,Brenda Stewart,Jill Byrne,2
Gepps Cross,GC,SA,109012,2018-08-30,Anita,Figallo,figalloanita@gmail.com,0402547237,2020-10-21 15:11:16,DARK GREY - SPARTACUS - Corner Lounge,5108,512030004,1040459,Job105258 - Customer has noticed that the material lining under the leg roll is tearing.,270.00,Leg roll lining and zippers torn and damaged on both seats of the 2.5s lounge.,Covered original lining with new material.,2020-12-03 14:42:04,Finalised_technician,Lining,External Force,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Robert Abbott,2
Yamanto,YO,South QLD,109026,2018-01-01,Kathleen,Reeves,buffy64@dodo.com.au,0408831992,2020-10-21 17:39:52,JET - ASHLEIGH - Electric Recliner,4305,534610001,734092,For some reason the  bolts have fallen out from the bars underneath the chair  and I cannot reattach the bars to put the bolts back in so the chair works properly. I do not know why this has happened.,170.00,Motor arm bolts have become detached.  Electrical fault.,Reattached motor arms. Found the electrical fault is with the power connector at the back of the chair. Replaced the part for new.,2020-12-03 14:49:09,Finalised_technician,Motor,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Angela Hyde,Richelle Suna,2
Melrose Park,MP,SA,109028,2018-05-04,Maria,Calabrese,calabresegang@gmail.com,0439392071,2020-10-21 18:29:01,CHARCOAL - SPARTACUS - Corner Lounge,5251,512030002,954728,The side just dips and drags. Its like one day it went pop and stopped working properly. The leg rest doesn't go up or down properly.,222.00,RHF mech on 2.5s lounge bend and leaning to the Right.,Replaced mech.,2020-12-03 14:53:19,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Richelle Suna,2
Melrose Park,MP,SA,109033,2020-08-16,Alistair,Bowes,alistaircase85@gmail.com,0466888246,2020-10-21 18:58:46,BLACK - MILLENNIA - 3 Seater Sofa,5162,579010001,990460,The buttons on the left hand couch has melted due to an electrical fault in around the buttons  the recliner is no longer closing due to buttons not working,130.00,The cup holder with buttons in the LHF recliner of the 3S failed,Replaced cup holder  tested ok,2020-12-03 14:56:36,Finalised_technician,Trigger Button (Electric),Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Brenda Stewart,2
Toowoomba,TW,South QLD,109248,2017-02-19,Adam,Enders,Donna_adam06@bigpond.com,0427375808,2020-10-25 13:07:37,BLACK - ZAVIER - 3 Seater Sofa,4350,547280001,355497,The fabric has deteriorated on one side of the couch.  There is brown patches where the fabric has deteriorated as shown,0.00,,,2020-12-03 10:21:33,Discount to Keep,,,,,,,Emma-Kate Summerfield,,3
Auburn,AN,NSW Metro,109303,2020-02-05,Chandresh,Goel,chandreshgoel@gmail.com,0470208800,2020-10-26 11:43:03,CHARCOAL - SENTINAL - 2 Seater,2065,625780001,949032,Headrest of recliner is not working using button .  It is working for approx 50% to close the headrest and remaining closing using hands.,0.00,,,2020-12-03 11:17:35,Changeover,,,,,,,Emma-Kate Summerfield,,3
Oxley,OX,South QLD,109385,2015-04-12,Laura,van Houten,vanhouten.laura@yahoo.com.au,0401616107,2020-10-27 10:40:02,PRADO - ROCCO - Leather 3 Seater Recliner Sofa,4070,511250002,369183,Lever to recline the right side recliner no longer works - cable seems to have snapped.,0.00,,,2020-12-03 14:42:46,Finalised_no_technician,,,,,,,Emma-Kate Summerfield,,3
Bundaberg,BG,South QLD,109481,2019-12-02,Peter & Leanne,Higgins,leanneross34@icloud.com,0447596865,2020-10-28 12:22:58,DARK GREY - SPARTACUS - Corner Lounge,4670,512030004,559943,When the chair lays out into the recliner  it leans to one side shown in photos  hurt our backs sitting on it this way. The others do not do that  this is not supposed to go like this.,170.00,The mechanism was bent on one side ,We  replaced the mech  it is now operating smoothly and straight.  Repair complete,2020-12-03 16:29:30,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Angela Hyde,Richelle Suna,2
Bundaberg,BG,South QLD,110124,2017-09-30,Kerrianne,Bell,nevkerri@bigpond.net.au,0427589249,2020-11-06 07:54:51,BLACK - CINEMA - Theatre Suite,4655,563670001,531906,The upholstery is peeling. This chair is in our media room so it is not an item that is used everyday. So I do not believe it is form wear and tear,0.00,,,2020-12-03 14:59:56,Finalised_no_technician,,,,,,,Emma-Kate Summerfield,,3
Oxley,OX,South QLD,110256,2017-02-11,Creag,McLaren,creagmclaren@bigpond.com,0448744087,2020-11-08 11:45:57,BEIGE - MILLENNIA - Electric Recliner,4070,578990002,409858,The fabric on the chair seems to be pealing of.  I am not sure what has caused the damaged as at the time of purchase we invested in the Smartcare Fabric System to protect our furniture. I can only put the damage down to product failure. We no longer use this chair & have put it intothe garage,0.00,,,2020-12-03 13:28:37,Discount to Keep,,,,,,,Emma-Kate Summerfield,,3
Port Macquarie,PM,NSW,110332,2020-09-30,Rebecca,Supple,suppie25@gmail.com,0408405795,2020-11-09 13:06:35,BLACK - SELLARONDA - 3 Seater with Inbuilt Recliners,2440,665420002,1005749,On the  3 seater  the two end cushions are no longer level with the middle cushion. They have dropped. With all recliners  you can’t  just push the foot part back in Gently  to decline  they need to be pushed very very hard  to the point the lounges move around the lounge room. It’s ridiculous. Also  when you have reclined the lounge fully  you need to push your feet into the the recliner (foot part) and shoulders into the back rest to keep yourself fully reclined. It is not relaxing  at all.! Otherwise it just closes back up to sitting position  with your feet reclined.  This is our replacement lounge of our replacement “lounges”.. I do not want this brand  I would like to choose another. I just want a lounge that we can use. Please..,90.00,On the RHF seat of the 3 seater and both of the single recliners are hard to put the leg rest down due to the legrest/kick being too wide and is being obstructed by the armrests  you can see this when the kick is locked in  the leather panel on the kick bunches right up. On the RHF seat of the 3 seater the sear foam has collapsed. Customer also pointed out a defect on the backrest cover flap  the flaps leather panel over hangs the backrest and you can see exposed folds in the leather.,Callout and report ONLY. This is like the 4th or 5th lounge this customer has had returned due to manufacturer issues. Shes pretty upset about it  I don't think she would like the repairs.,2020-12-03 10:01:41,Reselect,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Vaishnavi Ravichandran,Richelle Suna,2
Logan Central,LC,South QLD,110340,2020-06-18,Bronwyn,Taylor,bronwynktaylor@gmail.com,0426010424,2020-11-09 13:32:11,CHARCOAL - COLTON - Modular Corner Chair Fabric,4207,645710001,354058,Was delivered on 26/09. We have not sat on this 2 seater yet  we use the 3 seater with the ottoman. The left end of modular unit is damaged under the fabric  it moves about. I believe it May of been like this on delivery but as we unpacked it on a hurry late one night and don’t use it we have not noticed damage until now.,0.00,,,2020-12-03 11:51:54,Changeover,,,,,,,Emma-Kate Summerfield,,3
Bankstown,BN,NSW Metro,111336,2017-04-18,Claudia,Puglia,Claudia.puglia@hotmail.com,0400389671,2020-11-23 11:59:25,GREY - BONZA - 3 Seater Sofa,2113,515110002,870881,Last night 22/11/2020 my two year old son was sitting on the lounge on his iPad when it caved in. I believe the structure has broken and you can hear springs and wood cracking.  This was in the middle of the lounge. I have 2 x 3 seater lounges one caved in and the other making squeaking noises. Certainly unsafe for my kids to be on these lounges.,90.00,The customer has 2 x fabric sofas. One of the customer’s sofas has a broken zig zag spring and the other 2 seat fabric sofa has significant squeaking coming from the zig zag springs. The general condition of the sofas are very soiled. Theses issues are manufacturing issues considering wear and tear over the time the customer has had the sofa.  I believe the issues with the sofas render a repair uneconomical.,Inspection  assessment  report and quote adjustment.,2020-12-03 15:45:42,Discount to Keep,Zig Zag Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Brenda Stewart,Jill Byrne,2
MacGregor,MG,South QLD,111405,2018-02-11,Kobra,Nazeri,nazeri.kobra.kn@gmail.com,0478504434,2020-11-23 20:13:24,BEIGE - THEODORE - Corner Lounge,4122,578770002,330833,I believe that issue is from bad quality of the leather.,90.00,the top coat and colour have started to peel on the lhf recliner seat panel  plus there is a little tear in the rhf recliner seat panel where the overlay wraps around the arm front.customer say she uses cleaning kit but you can see lounge is dirty.,report only.,2020-12-03 12:51:40,Non Manufacturing,Body Oils/Perspiration,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Brenda Stewart,Mahmoud Jeblawi,2
Cairns,CN,North QLD,111440,2020-03-22,Jasmine,Blue,Jasmineskye99@hotmail.com,0413443870,2020-11-24 11:15:44,COFFEE - NIXON - 4 Seater Sofa with Chaise,4870,337650005,435973,The third sofa from the right hand side of the couch is broken inside. Doesn’t spring back up and you fall right in when you sit on it. Very uncomfortable couch all together and you can feel the wooden frame through out the whole couch when sat on. We have only had this couch since March 20202 and very disappointed. Would possibly like to select a different couch from your store with store credit or have the entire couch replaced  not just one sofa. Thanks.,0.00,,,2020-12-03 13:53:14,Reselect,,,,,,,Richelle Suna,,3
Townsville,TV,North QLD,111643,2018-08-18,Lee,Fitzgerald,Lee_fitzgerald1993@hotmail.com,0448101284,2020-11-26 17:17:27,DARK GREY - SPARTACUS - Corner Lounge,4814,512030004,361064,While using the recliner a spring has come out of it from somewhere underneath now also there seems to be tears from underneath. The foam padding has also collapsed. Just from use it seems to be braking I’m not happy with this coach and would like in store credit to replace it with a different coach.,0.00,,,2020-12-03 13:02:04,Reselect,,,,,,,Jodie Weir,,3
Melrose Park,MP,SA,111901,2018-04-22,Carl &Carla,Hofstee,cchofstee49@gmail.com,0406320160,2020-11-30 15:36:15,STONE - SAN MARCO - 2 Seater Sofa,5204,569280001,954547,The foam used for the seating is of inferior standard .  we had the single seats done a while ago .and have since used the 2 seater as well  when visitors have come over. now the 2 seater cushions have gone down as well,0.00,,,2020-12-03 14:52:05,Changeover,,,,,,,Mahnaz Reza,,3
Caringbah,CR,NSW Metro,111928,2020-10-08,Jason,Bwin,Bwin.jason@gmail.com,0417225408,2020-12-01 09:09:34,LIGHT GREY - BRIGETTE - 2 Seater Sofa,2216,633860001,69410,Left leg broke as I was sitting on it.,0.00,,,2020-12-03 15:28:57,Discount to Keep,,,,,,,Angela Hyde,,3
Rockhampton,RK,North QLD,112042,2017-03-27,jean,Clayton,Rkclayton365@gmail.com,0428712088,2020-12-02 13:03:57,ESPRESSO - CRAWFORD - Recliner,4702,506590001,331736,the trigger action to make the recliner come out has snapped in half when I tried to use it.,0.00,,,2020-12-03 11:17:36,Finalised_no_technician,,,,,,,Kesaia Tavake,,3
