STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Prospect,PT,NSW Metro,78735,2017-10-20,Vincent,Anastasi,anastasi_vincent@yahoo.com.au,0424027680,2020-02-17 12:16:47,BLACK - MILLENNIA - 3 Seater Sofa,2570,579010001,451560,I am unable to supply two photos as the issue with the product is electrical. As my my wife and I were seating on the seater with the recliners activated  the lights on the arm rest went out  hence so did the recliners power. The seats are still in an open recline position and are unable to closed them manually.,220.00,Wed 4/3  Power to box apparent but box not working. Have ordered parts  including switch box transformer and leads.,Wed 4/3  Test power to find fault. Ordered parts. 24/4  Replace transformer and power box. Job complete cm happy,2020-04-28 11:40:30,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Raewyn Christison,Kaitlin Evans,2
Coffs Harbour,CH,NSW,80380,2015-03-28,Celia,Wells,wells.celia100@yahoo.com,0438561626,2020-03-09 12:38:52,OCEAN - OCEAN - 3 Seater Sofa.,2456,497550001,204866,Springs inside seat have caused lumps in the seat.,90.00,all four seats over two 2 seaters have compromised pocket springs and foam. One has another of dust on it  because its been put outside due to being unsittable.,callout and report ONLY.,2020-04-28 15:45:43,Finalised_technician,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Olwen Silversides,2
Oxley,OX,South QLD,81266,2019-09-26,Afshin,Mohammadzadeh,afshin.aus@gmail.com,0452489400,2020-03-21 19:01:21,LIGHT GREY - ABBY - 2 Seater Sofa,4115,616160002,479488,Hi  About less than 6 months before at 26/9/2019   I bought my furniture from Amart and I paid 5554.90 $ .  But unfortunately 3 seat and 2 seat Abby sofa material is changed and become bristly.   My family especially my small daughter has serious problems with it.becuse their skin is more sensitive and it annoys us.,0.00,,,2020-04-28 12:37:17,Reselect,,,,,,,Rebecca Parfitt,,3
Braybrook,BK,VIC,81374,2017-12-04,Chrissoula,Papadogiannis,chrissoula@optusnet.com.au,0411248366,2020-03-23 14:31:24,BROWN - CHASER - Recliner,3020,510660001,96848,As you can see in the photos where the footrest is on the left-hand side it drops I have had a look and as you will see in photo 1 the still part has been broken off.,170.00,The customer explained that they were unable to  close the recliner mechanism.   I tried to close the recliner and confirmed that there was some resistance.  An inspection of the mechanism confirmed that one of the pivot arms had broken.  The break is likely to have occurred following the mechanism bending and ultimately breaking at the bend.    During my visit I found that the pocket spring had collapsed and the fabric under the footrest had torn.   I was unable to repair these at the times of my visit.   The customer explained that they would be contacting CSC to discuss these other issues.,I replaced the damaged mechanism during my visit.,2020-04-28 14:37:19,Finalised_technician,Mechanism,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Natasha Smith,Leigh Gerry,2
Port Macquarie,PM,NSW,81488,2016-02-01,Mark,McLeod,nswglass@bigpond.com,0409215680,2020-03-25 11:24:17,BEIGE - THEODORE - 3 Seater Sofa,2428,577530002,144290,I reclined the recliner on the left hand side and heard a noise  the left hand side of the backrest closest to the armrest is where the noise came from and that is where it is leaning over,190.00,on the RHF seat of the 3 seater  the backrest framework near where the KD bracket is fastened  has almost completely broken away  due to poor quality plywood in an area that takes a lot of weight when being sat on. Customer also wanted noted that on the middle seat  on the seam where it meets the legroll has some colour loss on the leather on the same seat the legroll surface foam is compromised and falling down which could have put unnecessarytension on that seam  weakening the leather. Lounge appears clean and is well looked after.,callout and report ONLY.,2020-04-28 14:36:44,Finalised_technician,Frame,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Kaitlin Evans,2
Coffs Harbour,CH,NSW,81653,2019-06-14,Crystal,Taylor,capjosh87@outlook.com,0401020487,2020-03-28 10:07:14,LIGHT GREY - PHOEBE - 2 Seater Sofa,2452,576720001,248453,The issues with both sofas are stretching to cushions   they have dramatically faded  fabric is worn and disscoloured  foam inserts on inside of arm of the chair have fallen away leaving no support for fabric and timber frame visable and a safety issue due to its position  I purchased both sofas about 8 months ago and believe that due to poor manufacturing the sofa has failed and also the fabric is so worn that brown spots can be seen on parts of the sofa which is actually the fabric fiber  I also would like to say that when u sweat the stains transfer to the fabric making it unbelievably hard to remove   I strongly think that these sofas are poor quality and would be suitable for single people with no children and who don't sweat in summer  I'm extremely unsatisfied considering the age of the product. I would happily purchase furniture from amart again just not these sofas.,90.00,On 2 seater A- the thin board frame lining on the internals of the armrests have caved in  you can feel they were never fastened correctly. The fly in-between the 2 seats has come away. The stitching on the seam where the backrest cushions meet the backrest panels is compromised on the corners. On the RHF cushion there appears to be a black dye issue  it doesn't appear to be a stain  it only comes out in individual threads. 2 seater B- the same stitching issues on 2 seater A on the backrest cushions. Also same with the black dye issue on the LHF cushion.,callout and report ONLY,2020-04-28 09:26:58,Reselect,Frame,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Richelle Suna,Robert Abbott,2
Helensvale,HE,South QLD,82320,2019-06-30,Kelsey,Cottrell,cottrell.kelsey@yahoo.com.au,0412598250,2020-04-06 14:13:00,TAN - ALESSANDRA - Corner Lounge,4209,642640002,451170,A section of the lounge looks like a part of the structure has dropped. As you can see from the photo this is now bulging out with staples now protruding from the bottom of the lounge. This doesn’t appear on any other parts of the lounge.,310.00,On arrival customer showed me that the lhf section of his lounge has collapsed and he can feel staples underneath it.,On further inspection I found that  x14 of the zig zags springs on this section have come away from the timber . (14 of a possible 15 )   I have stripped the base of the lounge and installed all 14 zig zag springs back to the frame using screws and put the lounge back together again.  Customer is happy   CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00   INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension $110.00 2 $220.00  QUOTE/REPORT - Report if required $20.00 1 $20  Total: $310.00 + gst,2020-04-28 12:57:42,Finalised_technician,Zig Zag Springs,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Raewyn Christison,AMY BLATCH,2
Helensvale,HE,South QLD,82498,2019-11-07,Joan,Tennent,joanbowls@gmail.com,0457121850,2020-04-08 14:24:01,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,4213,643580001,459020,The structure is unsound and seat is on a slope.  You will see a gap between back of seat and centre console in photo and notice that liquid in glass is not level to demonstrate the lean. Bad for my back and can no longer sit straight in chair.,90.00,On inspection the customer complained that the Lhf recliner is on a lean   I believe this is caused due to the mechanism leaning/bent to repair would require replacing the mechanism .  The customer also complained that the rhf seat is uneven I believe this is due to the foam losing density uneven  to repair would require replacing the rhf seat foam .  The customer also complained that the rhf  arm is leaning   the arm feels secure and the mechanism doesn’t seem to be leaning so I believe the cause is due to some structural fault . To repair we would need to strip the arm and try and adjust the frame .    ACTION TAKEN/REPAIR REQUIRED  Replace rhf foam  Replace Lhf mechanism  Adjust rhf arm frame,declined repairs,2020-04-28 10:48:15,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Raewyn Christison,Kesaia Tavake,2
Benowa,BE,South QLD,82541,2016-10-06,Leanne,Evans,levans_71@hotmail.com,0472607300,2020-04-09 11:19:44,STEEL - RADLEY - 3 Seater Sofa,4216,549060002,484797,The reclining frame part where it opens and closes has bent over a period of time to where it gets stuck now or very hard to open  This is not the first issue I have had with this lounge and also both recliners have had a series of problems to,170.00,Customer complained about the Lhf recliner making clunky noises and not closing properly at  times. Customer told this has been happening for 2 months. On my inspection I found the mechanism bent at footrest arms. It’s difficult to know how the mechanism got bent but it appeared like was causing by overweight on the footrest.,Work carried out. I fitted a new manufacturer supplied mechanism.,2020-04-28 11:31:22,Finalised_technician,Mechanism,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Raewyn Christison,Rebecca Parfitt,2
Helensvale,HE,South QLD,82568,2017-12-26,Debbie,Phillips,Debbiephillips1101@gmail.com,0433047628,2020-04-09 14:05:43,CHARCOAL - CHASER - Theatre Suite,4216,526710002,411520,The centre seat has collapsed could be the springs have gone in it,310.00,Customer showed me two middle seats sinking at the middle between them both. Customer told me she noticed this issue a week ago. On my inspection I found the foam at both seats boarders had lost density significantly causing the sinking in this area.,Work carried out. I fitted 2 new inner springs I did this by cutting and customizing 2 large Spartacus inner springs due to Amart supplied us with smaller size inner springs for this customer.,2020-04-28 11:29:48,Finalised_technician,Pocket Springs,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Raewyn Christison,Rebecca Parfitt,2
Lawnton,LA,South QLD,82620,2018-04-21,Kerri,Pollock,kezbry2015@gmail.com,0411800995,2020-04-10 16:08:40,BLACK - MILLENNIA - 3 Seater Sofa,4506,579010001,385153,The left hand seat of the sofa has lost  firmness and it feels like it has sagged. There is no way to show this in a photo as you need to sit in the sofa to feel the difference. Right hand chair is nice and firm.,130.00,Customer concerned seat cushion softening more on RHF recliner of two seater console suite. Inspection found no foam or seat support base structural defects. Customers are heavy set and retired and spend longer periods of time sitting on the suite. Foam and seat base is softening as part of wear and tear.   Suite has not been abused.   PO Number: 070-3003377,I have called Amart Customer Care and spoken with Natalie and she approved to repair the following as a once off good will gesture:  Added high density booster foam and firm support barrier to seat cushion. Customer satisfied with repair. Customer didn't want the second seat repaired.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 3 $40.00. Total invoiced excluding GST $130.00.,2020-04-28 11:37:59,Finalised_technician,No defect,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Raewyn Christison,Rose Tandy,2
Penrith,PH,NSW Metro,82629,2017-05-20,Anthony,Kebblewhite,Anthonykebblewhite13@gmail.com,0413456673,2020-04-10 21:11:10,BEIGE - NIXON - 3 Seater Sofa,2756,383370006,1004503,The springs have broken Have temporarily tied them together,360.00,,,2020-04-28 12:58:19,Discount to Keep,,,,,,,Rose Tandy,,2
Campbelltown,CM,NSW Metro,82819,2020-03-27,Bandhu Raj,Wagle Upadhaya,bandhuraja@gmail.com,0410895984,2020-04-14 13:54:12,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,2557,643580001,803871,Lodging obo - one mech wont work - sounds like electrics. CM wants tech - new item,170.00,Issue 1. Transformer not working  Issue 2. Problems with wiring for Lights plug in etc,Issue 1. Replace transformer  Issue 2. Address wiring issue and replace lead for lights.,2020-04-28 11:39:17,Finalised_technician,Transformer,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Raewyn Christison,Anyssa Chorvat,2
Dandenong,DG,VIC,82838,2019-11-28,Shazia,Noreen,nizami.arif@gmail.com,0469024490,2020-04-14 15:19:15,LIGHT GREY - CONNOR - Corner Chaise,3978,632510001,221450,Headrest damage. Wont go up,130.00,,,2020-04-28 11:31:09,Reselect,,,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Ben Stephens,,2
West Gosford,WD,NSW Metro,82848,2018-05-20,Darryl,Hagan,Dazzersgraffix@hotmail.com,0422284213,2020-04-14 16:35:38,JET - MAGNUS - Corner Lounge,2262,531060001,670283,Lounge suite is squeaky- been for a while .  One piece  has since new,160.00,The customer had reported squeaks emanating from 2 specific seats in his modular suite. On inspection  the customer also pointed out an issue with the topstitching on the corner seat. The 2 specific seats that were squeaking were the end LHF recliner and the seat adjacent to the left (facing) of the corner seat. These seats are directly opposite the TV and get used more often than the others. I checked them both out and although there were some mild squeaks  as to be expected from a suite that's a couple of years old  there was nothing that indicated any issue with the frame or mechanism. The customer was just concerned there may have been structural issues  but I don't believe there are. I explained that recliners have an awful lot of components and moving parts and with age and usage come a few squeaks.,With the squeaking  I used some silicone spray to basically coat the various joins on the mechanism on the LHF recliner. With the topstitch issue  it looked like the end of the thread hadn't been secured properly  so I managed to get the end back in under the material and secured the end  so it wouldn't pop out again. Other than that  the suite is in good condition  with only moderate signs of wear and tear.,2020-04-28 12:59:22,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natasha Smith,Rose Tandy,2
Campbellfield,CF,VIC,83158,2018-06-20,Gail,Ring,gailscholey@hotmail.com,0407382474,2020-04-18 12:03:28,DARK GREY - SPARTACUS - Corner Lounge,3551,512030004,593553,No padding on chair. Springs coming through couch. Recliner foot rest not pushing in easily and chair dropped to right side  ? Buckled. Please call my husband Michael Ring 0407308494 if you need to as I’m an emergency nurse and working a lot more at the moment  due to covid 19.,20.00,,,2020-04-28 08:31:41,Changeover,,,,,,,Rebecca Parfitt,,3
Cannington,CT,WA,83177,2020-01-28,El,Lewis,el.1@live.com.au,0449711636,2020-04-18 14:18:54,DARK GREY - HOLLOWAY - Corner Lounge,6112,658160001,536367,The material off the couch is pilling  the couch creaks  and their are small feathers seeping out. I am not happy with my the product due to all mentioned issues.,0.00,,,2020-04-28 11:14:00,Reselect,,,,,,,Rose Tandy,,3
Penrith,PH,NSW Metro,83240,2019-11-06,Darren,Horgan,herveyhorgan@optusnet.com.au,0402784458,2020-04-19 13:18:01,BEIGE - SAN MARCO - Leather Electric Recliner,2750,511280005,1048966,Not certain of cause but suspect poor quality finish in the area shown. All other lounge seats are fine at present. No pets or children in household  no stains and no excessive usage.,0.00,,,2020-04-28 10:04:48,Changeover,,,,,,,Rose Tandy,,3
Campbelltown,CM,NSW Metro,83293,2017-12-22,Marcelle,Ferriere,marcelleferriere@hotmail.com,0414506904,2020-04-20 10:17:18,GREY - ELEANOR - Modular Ottoman,2565,588980001,800515,when the item was delivered we noticed two small imperfections/flaws in the fabric on either side of the Ottoman. One looked like a small tear and the other a pull. They weren't that noticeable at the time  but now both imperfections have grown and are much more noticeable.,0.00,,,2020-04-28 13:44:27,Finalised_no_technician,,,,,,,Ben Stephens,,3
Albury,AY,NSW,83299,2020-01-29,Warren,Schmidt,wazza0696@hotmail.com,0410561629,2020-04-20 10:43:03,NAVY BLUE - NIXON - 2 Seater Sofa,3355,672170001,102797,Small hole in back of right arm on the Nixon 2 seater   there was a large splinter of timber sticking through the bag around the area of damage,0.00,,,2020-04-28 13:13:58,Discount to Keep,,,,,,,Rose Tandy,,3
Tweed Heads,TH,NSW,83305,2019-10-05,Kylie,Harper,harperkylie@hotmail.com,0479154583,2020-04-20 11:35:40,PEBBLE - ARAGON - Fabric Queen Bed,4223,596370001,275252,Woke up one morning very sore felt dip in bed looked underneath and that muddle support was broken about where leg screwed in .  I sleep in the bed alone I don’t have a partner  Bed is only 5 months old,0.00,,,2020-04-28 12:21:43,Discount to Keep,,,,,,,Brenda Stewart,,3
Tingalpa,TA,South QLD,83335,2019-07-02,Kazimierz,Gatezia,kgatezia@csr.com.au,0429209274,2020-04-20 14:28:20,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,4178,628790001,819217,Bought a couch from you guys back on  02/07/2019  and have had some issues with stitching coming loose and the general texture of the fabric isn’t in a good way (Fabric Pilling). The couch is well looked after  no pets. The fabric and the stitching under normal usage just seem to not age well which is disappointing.   Thank you,0.00,,,2020-04-28 16:24:05,Discount to Keep,,,,,,,Rebecca Parfitt,,3
Oxley,OX,South QLD,83350,2019-01-02,Karen,Cooney,nerak69@live.com,0413370741,2020-04-20 15:35:13,DREAM ELEGANCE 4500 - Queen Mattress,4300,618980001,463468,Mattress sagging on left hand side(facing bed). Approximately 90cm from top no firmness. Mattress slants downhill towards outer edge Have to sleep in middle of mattress to avoid rolling out of bed.  Feels like internal component/s have broken.  Right side of mattress starting to give also. Some slight sweat stains from when protectot was washed and rain delayed drying. Bought this mattress as have slipped disc scoliosis thinking it would help stop waking with sore back  due to mattress giving way back is sorer than ever.  Very disappointed that after just 15 months the mattress has lost its firmness  you feel like you are laying downhill when you lie down.,0.00,,,2020-04-28 16:45:10,Discount to Keep,,,,,,,Rebecca Parfitt,,3
Auburn,AN,NSW Metro,83367,2018-10-17,Vamsi,Lalam,krislalam0808@gmail.com,0410905040,2020-04-20 18:24:58,BLACK - ZAVIER - 3 Seater Sofa,2122,547280001,922331,We see the leather is peeling off from the couch. If you see the 2nd  image with the issue  there is another spot where it is ruptured and it will peel off too. I can confirm this is not a physical Damage.  Note: When we purchased the item we were at Unit 11  29 Ethel Street  Eastwood-2122. However. Now we have moved to Unit 9  10-12 Ethel Street  Eastwood-2122 almost years ago.,0.00,,,2020-04-28 17:25:21,Discount to Keep,,,,,,,Rebecca Parfitt,,3
Dandenong,DG,VIC,83368,2017-11-30,Abdul,Malik,vic3175@hotmail.com,0411131696,2020-04-20 18:49:03,BLACK - CONRAD - Corner Lounge with Chaise,3806,499710002,193201,Stitches are pulling off and gradually increasing with time.,0.00,,,2020-04-28 17:29:18,Reselect,,,,,,,Rebecca Parfitt,,3
Tweed Heads,TH,NSW,83369,2017-02-21,Sue,Wright,suz63@live.com.au,0414773159,2020-04-20 18:51:33,BLACK - ZAVIER - 3 Seater Sofa,2486,547280001,229829,The upholstery on this sofa (54728) & 2 x Recliners (54729) appears to becoming weak & has started to crack in various places  arm rests  head rests mainly.   As this lounge is only 3 years old and only two in our household using the sofa & recliners I am concerned it is going to continue to deteriorate. We have never used any cleaning products on the sofa/recliners.,0.00,,,2020-04-28 17:33:16,Discount to Keep,,,,,,,Rebecca Parfitt,,3
Springvale,SV,VIC,83379,2019-12-24,Emma,White,emmawhite1989@hotmail.com,0409648803,2020-04-20 20:40:51,ASH TONE ACACIA - LARSON - Dining Chair,3004,643220001,131111,Hi there  Could you please initially refer to claim #139478 - Alicia advised my daughter (Emma) was called on 22/2 however she had no voicemails and the claim was closed so we are resubmitting. Since logging it originally  we need to add 2 chairs. Chair 1 & 2 as per original claim  issues with bolts Chair 3 the bolt just fell out a few weeks ago whilst no-one was sitting on it Chair 4 (notified 19.3 when I followed up the previous claim) has an issue with the zig zag spring inside  I was able to hear this when I was at my daughters house - you can't visibly see it however after all my years with Amart I am confident this is the issue based on the noises it's making. We understand with COVID we might not get the 4 new chairs immediately however we are happy to wait if the claim is kept open. My daughter has a newborn at home and is unable to bring the chairs in so she will need these brought to her in due course. Please liaise with my daughter on 0409648803. Thank you  Heidi,0.00,,,2020-04-28 17:41:16,Changeover,,,,,,,Rebecca Parfitt,,3
Caringbah,CR,NSW Metro,83446,2017-10-24,Jennifer,Mokdessi,jennymokdessi9@gmail.com,0414644080,2020-04-21 14:40:09,GRAPHITE - ZAVIER - 3 Seater Sofa,2226,547280002,28079,LHS chair on 3 seater wearing on headrest and seat cushion.  Contact details please call home phone number as reception is terrible.,0.00,,,2020-04-28 13:01:03,Reselect,,,,,,,Catherine Sal,,3
Tingalpa,TA,South QLD,84053,2020-02-13,Carmel,Coogan,carmelanncoogan@gmail.com,0488164211,2020-04-28 13:41:10,LIGHT GREY - ABBY - 3 Seater Sofa,4178,616170002,824492,Sofas are not the quality of what was on the showroom floor in regards to comfort. The three seater couch tends to make a person feel as if they are going to roll off it and the 2 seater couch sinks into the middle. I’m not happy with this purchase  considering I only received these in February after coming out of hospital and found the comfort distorts me and is extremely bad for my bad back. I’m a pensioner and I was in your store today checking again the difference and there is a huge difference. I have put on layby new lounges hoping I can get some satisfaction with this warranty.,0.00,,,2020-04-28 14:13:25,Reselect,,,,,,,Catherine Sal,,3
Tingalpa,TA,South QLD,84055,2019-12-15,Carmel,Coogan,carmelanncoogan@gmail.com,0488164211,2020-04-28 13:53:30,LIGHT GREY - ABBY - 2 Seater Sofa,4178,616160002,824492,As mentioned in previous claim  84053,0.00,,,2020-04-28 14:18:26,Reselect,,,,,,,Catherine Sal,,3
