STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Townsville,TV,North QLD,29871,2016-09-01,scott,hayes,scotthayes2004@gmail.com,0434529467,2018-04-18 16:20:18 ,Rocco 3 Seater Couch,4805,51125,985285,Hi I am having a issue with all the end corner recliners  the leg part doesn't close properly . I have 2 Rocco 3 seaters  When previously purchased I had the two single ones and  there was always a issue so I got the 3 seater instead with the replacement warranty .,500.0000,All four recliners were sloppy and dipping when being used and extended. We have found this to be a common occurrence with this model lounge. The mechanisms need replacing.,To repair  we have replaced all four mechanisms. Recliners were tested and are all operating to standard. Job is complete.,2018-07-15 19:53:26 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Natalie Saunders,Natalie Saunders,2,
Morayfield,MF,South QLD,32804,2016-08-10,Jeff,Grant,jmgrant96@bigpond.com,0434938525,2018-06-03 10:16:44 ,Zavier Recliner and Zavier 3 Seater Sofa,4019,54729 and 54728,965017,Material on 2 &  3 seater is puckered and is starting to peel off. Also  reclining mechanism seems to be faulty on all three pieces### Received Customers email with pictures and added them to claim.,0.0000,,,,Discount to Keep,,,,,,,clare lewis,,3,
Campbellfield,CF,VIC,32866,2016-12-02,timothy,streeter,timothystreeter@live.com.au,0408561166,2018-06-04 09:54:16 ,aurora chaise,3088,53488,554904,Broken leg    was sitting on couch and broke well i was sitting on it.  i believe it is a low grade cast iron leg.,130.0000,The customer pointed out damaged legs on his sofa. THe legs had broken at a join,The damaged legs were reolced onsite,2018-07-16 09:12:15 ,Finalised,Legs,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Saunders,Charming Sultana,2,
Morayfield,MF,South QLD,33237,2015-01-10,Chontel,Cattalini,chon.08@hotmail.com,0477797741,2018-06-08 16:39:37 ,Spartacus 6 seater corner suite,4507,51203,934292,We can feel 2 springs when sitting on the lounge and a spring has fallen out underneath on one of the recliners,820.0000,2x pocket springs on LHF and RHF 2str with console can be felt from the top through the materials. This has happened as a result of wear and tear overtime of lounge use. The foams around the pocket springs have disintegrated as a result of wear and tear. No other tags were found underneath lounge suite. The foams that is between seat top and pocket springs have also damaged to the point that there is no longer any foam left to cover pocket springs from the fabric. As a result of the metals of the pocket springs being exposed to the fabric  the fabric has also damaged and will need restitching.,To repair these issues that lounge would need to be taken away tot he workshop to perform the repairs. The materials would all need to removed  the foam box around the pocket springs would need replacing  the pocket springs would need replacing the seat top foams would need replacing and the materials would need to be resewn. As a result of the repairs not being a standard repair  a phone call was made to CSC.  Spoke with Anyssa regarding these issues and was advised to submit report only.  Quote to repair: Additional CF + 2x INT2 for pocket springs + 4x INT2 Foam = $730.00 excl. GST  13/08/2018 Dropped lounge off.,2018-07-16 09:41:24 ,Finalised,Pocket Springs,Customer,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Natalie Saunders,Jamie Pavlic,2,
Mackay,MK,North QLD,33609,2016-06-20,Megan,Locke,316929@noemail.com.au,0404242359,2018-06-14 17:46:55 ,Seattle,4805,48507/48509,316929,There’s a structural problem with each of the couches. On the 3-seater couch  there is a spring coming up through one of the cushions. It’s not visible but is felt when sitting there. On the other couch  the 2-seater  the arm rest is somewhat broken  leaving it on a tilt. While we were away from home this past weekend  our cat scratched the fabric on both couches  pretty much everywhere.,400.0000,1. 2 Seater: The RHF armrest has concaved and feels loose - The customer explained this happened while she was trying to get off the lounge by pushing off the armrest (as one of its uses). The internal frame had come away from its fixing - the frame slid right off.  2. 2.5 Seater: This lounge has compression between the two seats and the internal zigzag spring can be felt through the material. This is a common fault within 2.5 seater lounges as there is an internal fly used to seperate the seats. This fly creates an opening and weakness in the middle.,1. To repair this we have reinstalled the piece of timber. We have used screws and steel right angle brackets  by doing so we have ensured a strong hold of this timber that should not move.  2. To repair this we have installed booster foam which has raised the compressed foam edges and created a distance between the cushions and spring. We have also used webbing to help support the foam and future compression. We also used soft fill foam to fill the distance between the two cushions  giving a comfortable and fuller feel.  Repairs are complete and the customer was very happy.,2018-07-15 20:10:35 ,Finalised,Flys,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Natalie Saunders,Natalie Saunders,2,
Capalaba,CA,South QLD,33961,2017-10-25,Wayne,Stewart,Wayne.a.stewart1969@gmail.com,0452533767,2018-06-20 13:31:30 ,Cressida 2 Seater with 2 electric recliners,4300,59422,411374,I was sitting on the couch on Sunday night and went to get up  pressed the home button and it went down  when I came to sit back down and open up the recliner again it would work. I checked all leads were connected and turned it off. Still didn't work when turned back on. Turned Off for all of Monday  when home from work turned back on lights were very light and it felt very hot. The other side is working fine. After about 5 minutes i noticed there was no sign of light and it had gone cold.,170.0000,Area of concern/ damage	 Rhf recliner  Possible cause of damage	 Cup holder  Condition of lounge	 Good  On inspection the customer pointed out that the cup holder didn't work . To repair I replaced the cup holder. On doing this the customer saw that the transformer was corroded on the points and wanted it replaced . To repair I supplied and fitted new transformer .  Amart to supply us with new transformer,Cf $70 Report $20 INT3 $40 Total $130+gst plus replacement power pack,2018-07-16 09:55:06 ,Finalised,Motor,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Saunders,Agalelei Faaumu,2,
North Lakes,NS,South QLD,34137,2018-03-26,Beryl,Allen,diane48128@bigpond.com,,2018-06-23 09:31:19 ,Marissa 2 Seater Sofa,4507,54848,237540,** submitting on behalf of customer**  The lounge arm has foreign matter under the leather sticking out.  ### please call from on site if you are able to repair this###,90.0000,Indentation marks on leather on both side of lounge armrests. This can be caused by another furniture sitting on top of lounge and over time has caused permanent indentations to the armrest leather,I applied heat to area to see if it would lift area at all but to no avail. Lounge is non repairableI have also spoken to the CSC regarding issues with leather. Been advised to report.,2018-07-16 13:24:10 ,Finalised,Indentation,External Force,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Natalie Saunders,Natalie Saunders,2,
Rockhampton,RK,North QLD,34258,2018-06-15,Geoff,Sisley,sisleyg@qal.com.au,0409063918,2018-06-25 11:45:29 ,Millennia 3 Seater with 2 Electric Recliners,4680,57901,351179,The RH Headrest of my 3 Seater does not go up and down like the LH Headrest. The motor can be heard when the up button is pressed but there is minimal movement compared to the LH Headrest.  The attached photos show the Headrests in the down position and then the fully up position. The difference is noticeable.,140.0000,The LHF headrest does not operate correctly.  A motor was sent  however when we arrived  we found the motor to be in full working order  however it wasn’t giving the headrest the full working motion.  I checked all aspects of operation of this internal backrest as I have never come across this particular issue before. However with operating this a number of times and comparing it with the other backrest  I could see the problem was with the internal headrest mechanism. For some reason it is faulty and not repairable.  The only options here would be to 1 either swap the 3 seater  2. or just swap the backrest.,Report submitted. Internal headrest mechanism not functioning correctly  motor and everything else is operating correctly.  Unfortunately this is not repairable,2018-07-16 08:13:14 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Saunders,George Mylonas,2,
Tingalpa,TA,South QLD,34443,2018-03-26,Adrian,Field,adrianfield@tpg.com.au,0416486440,2018-06-27 12:16:13 ,Cressida Electric Recliner,4173,59421,804371,The recliner has started making strange noises from underneath when opening. Upon inspection i found exposed wires coming from the Motor( I think). This presents a major safety risk. I have turned off the chair and unplugged the power.  I tried to upload a video of the chair opening and the rear of the chair rubbing on the motor area. The video could not be uploaded.  This chair needs to fixed quickly as my partner has neck and back injuries and needs this chair to be able to use the loungeroom and she cant sit in a normal recliner.,90.0000,1) the 1 seater recliner has a bent mech at the back feet on both sides. making the mech back joining rail sit higher.  there is no damage to the lounge or the customers floor. it looks like the manufacture has fitter a bent mech. likely cause manufacturer. 2) the same recliner has the motor cables at the beck cut from the bent mech. the bent mech is hitting the seat back frame and cut / ripped the cable open. there is no damage to the loop or fabric just some wear  rubbing mark ( still good for use  no damage ) likely cause manufacture. 3) the same recliner arm lid has the screws come out of the wood. there is no damage to the wood or gas strut. the manufacture has just used very small screws. likely cause manufacture,1) i need 1 new mech.  2) i need 1 new motor. once i get the parts i will return and fit them. 3) i will screw in new longer screw into place when it fit the other parts.,2018-07-16 10:12:57 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Natalie Saunders,clare lewis,2,
Oxley,OX,South QLD,34525,2017-07-30,Meghan,McDowell,meghanmyles@outlook.com,0417717443,2018-06-28 13:57:48 ,Omaha 3 Seater Chaise,4300,58402,423144,Armrest on lounge size has sunken in for some reason. no idea why. perhaps faulty timber inside and has broken.  The fabric has started to ball up all over. This started within months of purchase.  It stains very easy and stain does not come out even after using the smartcare fabric cleaner  to assist with stain removal. The main stain in the photo is only from a water bottle.  for an expensive lounge i would have thought it would have performed better,200.0000,Area of concern/ damage	 Lhf arm Possible cause of damage	 Broken top board  Condition of lounge	 Average  On inspection the customer pointed out that the lhf arm had sunk . This was caused due to the top board breaking . To repair I stripped the arm fitted an extra support block and new board.  Customer also complained about pilling I explained that this is normal signs of wear and I demonstrated how to de pill the lounge .,Cf $70 Report $20 M1 $110 Total $200+gst,2018-07-16 09:41:59 ,Finalised,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Saunders,George Mylonas,2,
Yamanto,YO,South QLD,34537,2015-09-24,Christine,Jackson,706856@noemail.com,0433877561,2018-06-28 16:18:17 ,Chaser Recliners,4305,51066,706856,Seating pad on both recliners feels like it has sunken - near the armrests section.,200.0000,Area of concern/ damage	 Recliner seat x1 Possible cause of damage	 Inner spring system Condition of lounge	 Good  On inspection the customer complained that the seats on the recliner chairs were leaning. The 1 chair I found to have no issues  and was fine  the other recliner had a obvious lean to one side . The customer showed me how she sits in the chair with her dog  the customer sits on one side of the seat causing it to wear unevenly . I explained to the customer that she needs to sit central in the seat .  I repaired the one seat by replacing the seat foam/inner spring Customer happy with results,Cf $70 Report $20 INT2 $110 Total $200+gst,2018-07-16 10:05:37 ,Finalised,Pocket Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Saunders,Janice Infante,2,
Prospect,PT,NSW Metro,34593,2017-07-13,Dragi,Panovski,lgcare@powr.com.au,0481318670,2018-06-29 13:39:31 ,Marissa 3 seater,2745,54849,446806,Top of it the threads are coming undone and the back seems to have a bump in it.,90.0000,There are 2 issues with the lounge. The stitching between the backrest have come apart.  Also the back rest frame foam that wraps over the back frame has separated.   To repair the arm rests and the entire back rest cover will need to be remove to gain access.   Large job.,Quote to repair offsite.   Please note: pick up and delivery is not standard as the distance is far.,2018-07-16 08:55:13 ,Finalised,Filling - Dacron,Manufacturer,Dean Sousanis,,Dean,Sousanis,Natalie Saunders,Kirra Organ,2,
Tweed Heads,TH,NSW,34655,2017-03-16,Tom,Grill,mott5@netspace.net.au,0407701533,2018-06-30 15:07:34 ,Millennia lounge,2486,57901,230932,The right side of the lounge is fine it opens and closes the lights come on the middle drop-down is fine the Reading lightslcome on however on the left side you can see the foot rest started to come out as I pushed open   smoke came out of the control panel on top and it stopped working,130.0000,RHF Recliner not working - cup holder control not working,New cup holder control unit fitted,2018-07-16 07:07:05 ,Finalised,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Saunders,Kirra Organ,2,
Hoppers Crossing,HG,VIC,34785,2018-02-07,Inderjeet,Nogi,isnogi@gmail.com,0427895909,2018-07-02 16:59:33 ,FONTANA 3 Seater Sofa & 2 Seater sofa,3029,53988,80985,Although the couch is just 2 month old  its severely dampening/sloughing while we use it.  The whole fabric also is getting deshaped at irregular spots due to the slough or the quality of fabric.  I have bough all almost all of my furniture from AMART(as you can see on your records) and I am very disappointed at the quality of this product.   Kindly progress this case for resolution asap. Happy to provide more photos if required.  Feel free to call me on 0427895909.,90.0000,There are no manufacturing faults or defects evident at the time of inspection NO ID tags attached as per photo,CM has raised concern re the "finish" of the seat cushions ( internal soft fill) being "uneven" after a few months of normal use  on inspection i found that the internal soft fill of the cushions on the suite are not excessively compressed and would show effects of normal use. The top soft fill cushions are supported by a base layer of foam thereby allowing compression for extra comfort however not a manufacturing fault but more akin to a possible design issue. I would not recommend that any repairs are required at this time  however the cm has advised that as he is waiting on further products purchased to be delivered he may cancel the order and any subsequent purchases  i have spoken to George @ CSC to advise of the above. CM accepts there is no manufacturing fault however would prefer the couch to have remained brand new for longer etc.,2018-07-16 09:52:59 ,Finalised,No defect,Customer Perception,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Natalie Saunders,Anyssa Chorvat,2,
Capalaba,CA,South QLD,34836,2017-03-03,Melinda,Briggs-Visser,melbriggs2.79@gmail.com,0475062029,2018-07-03 14:35:33 ,Spartacus 6 Seater Lounge,4154,51203A,398911,The seats have sunk and now when sitting on them have caused a considerable gap between bottom and lower back leaving lower back unsupported. The recliners have become wobbly and creak . The 3 seater has a gap between the 2 seat pieces due to the sag of the seats. Sticking has come apart in some places. Lounge is uncomfortable to sit in and feels unstable. I purchased just over a year ago but at the time was living in a small unit and didn't get to use the couch until July 2017  I paid what I consider a lot of money for a good solid big lounge but after less then a year it is falling apart. I know the photos can't shoe the problem so I am happy to accommodate someone coming to assess the lounge to see the problem personally. Thank you.,0.0000,1) the LHF recliner is very hard to close as the foot rest side is hitting the arm front boarder  frame. The was no gap between them to make the closing easy. I screwed the new mech about 15mm to far back in the seat frame. The mech and frame is still good with no defects. Likely cause no defect,1) I unscrewed the right side of the mech from the seat frame and screwed the mech 15 mm forward. There is a 15mm gap between the foot rest and the arm front. The mech is working and closing very easily. All fixed,2018-07-16 13:43:49 ,Finalised,Mechanism,No Defect,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Natalie Saunders,Janice Infante,2,
Helensvale,HE,South QLD,34855,2014-10-05,Antonia,Babbington,noemail@outlook.com,0450323519,2018-07-03 16:36:11 ,Revolution Corner Suite,4216,43154,321885,Collapsing centre section under the lounge  not cushions. Small section stitching undone  and broken leg.,310.0000,Issue 1 - Foot support under lounge is broken Issue 2 - Back of 2 seater stitching has come undone Issue 3 - Chaise seat foam lost support,Issue 1 - Frame repaired and supported with additional timber Issue 2 - Stitching repaired by hand  2nd suite section also repaired by hand. ( no charge) Issue 3 - Chaise seat foam boosted to lift edge of foam up for support  seat adjacent to chaise also boosted on the edge to support the seat foam.( no charge),2018-07-15 19:00:35 ,Finalised,Frame,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Saunders,Jennifer Parker,2,
Bundaberg,BG,South QLD,34942,2017-01-11,Jocelyn,Penny,jocelyn.heinig@hotmail.com,0433890197,2018-07-04 16:49:55 ,SPARTACUS 3 Seater,4670,512001,521934,Stitching has come undone on cushions on 3 Seater. Also uneven/crooked issues with recliner.,310.0000,As per job description we visited customer with a replacement mechanism for their Spartacus. There was also a stitching issue on another recliner.,We replaced the failed mechanism with a new one provided. The recliner was then operating as it should when tested. The stitching issue was larger than expected so we took the chair back to our workshop where we un-upholstered the fabric from the frame. We then restitched the seam with a sewing machine re-adding the fly. We put the chair back together and reattached in customers home. Repairs complete,2018-07-16 12:11:09 ,Finalised,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natalie Saunders,Layna Wilson,2,
Dandenong,DG,VIC,35017,2017-08-17,Errol,D'Mello,errol.l.dmello@gmail.com,0413421243,2018-07-05 18:48:28 ,Dream Elegance 4000 double mattress,3182,55176,187283,The damage is internal. We're not too sure what has cause the damage  it was like this from the day of delivery  the mattress squeaks (and has squeaked for a while). We just never got around to processing a claim for it.,0.0000,,,,Discount to Keep,,,,,,,Anyssa Chorvat,,3,
Capalaba,CA,South QLD,35033,2012-05-24,Megan,Barnes,mlbarnes@tpg.com.au,0433316045,2018-07-06 09:36:27 ,Clifton Theatre Suite 100% Leather with 4 recliners,4173,43332,1081692,One of the cables to a recliner chair has snapped.  Is one of the single recliners,110.0000,1) the LHF recliner has a broken cable at the hand part. The manufacturer has used a thin cable for a high wear area. The mech and frame are still good for use. Likely cause manufacturer,1) I have removed the broken cable and fitted a new one into place. All fixed and working.,2018-07-16 14:23:00 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Natalie Saunders,Natalie Saunders,2,
Springwood,SW,South QLD,35059,2017-04-12,Justin,Ngamotu,jt.builders@hotmail.com,0435892148,2018-07-06 13:59:41 ,Millenia 2 seater,4119,57900,201799,Buttons are not working,130.0000,Faulty cupholder on the lhf recliner on 2 seater,New cupholder installed,2018-07-16 11:59:43 ,Finalised,Trigger Button (Electric),Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natalie Saunders,Janice Infante,2,
Bundaberg,BG,South QLD,35063,2015-09-05,Paula,Webber,howza66@yahoo.com.au,0412190381,2018-07-06 14:08:01 ,Chaser corner with RHF Chaice,4670,52749,500184,The lever and spring has broken on the recliner  and therefore chair will not recline. Use has caused the damage.,110.0000,We went to customers house regarding a faulty trigger issue. We saw that both the handle and the spring had snapped.,We replaced with a brand new trigger. Recliner is now operating as it should. Repair complete,2018-07-16 11:08:52 ,Finalised,Trigger/Cable,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natalie Saunders,Janice Infante,2,
Dandenong,DG,VIC,35146,2018-07-07,CHRISTINE,CLAUSEN,ron_clausen@hotmail.com,0404034373,2018-07-08 11:16:46 ,SPARTACUS 6 Seater Corner Suite,3977,51203,206457,Customer has received their new lounge suite yesterday and 1 of the KD brackets is broken.  Customer is happy to have repairs done.,130.0000,this suite is in very good condition and no evidence of mistreatment  the KD clip was broken on the backrest of RHF. The stitching on the backrests padding of 2s console  is different to the other units.,I replaced the broken kd clip. there is nothing i can do about the different stitch design of backrest compared to other units. Please call cm to discuss.,2018-07-12 16:29:40 ,Finalised,Fasteners/Connectors,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natalie Saunders,Ash Monaghan,2,
Warana,WA,South QLD,35182,2018-03-01,Melissa,Summers,melissaj_summers@hotmail.com,0405610831,2018-07-08 18:39:17 ,Eleanor,4560,58900  59181  58901  58898  58899,444009,The issue is the springs have broken in two of the Eleanor Armless Chairs.  The chairs have only been sat on by persons for watching television and relaxing on.  I don't know why this issue has been caused apart from the quality of the springs or another mechanism in the chairs.,90.0000,There are 2 modules in the lounge that are affected. The foams in the borders and the PS are very soft. The other modules are still firm. Will need to rebuild the internal parts of the seats.  Visibly you can see where they have flattened at both the fabric being baggy and the dip in comparison to the top rail.,CO,2018-07-13 17:54:21 ,Finalised,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Saunders,Anyssa Chorvat,2,
Oxley,OX,South QLD,35224,2014-06-12,Phillip,Wallace,347364@me.com,0409690195,2018-07-09 14:06:12 ,Comfy 3 seater,4300,49563,347364,**PLS ADVISE ONSITE THE ISSUE WITH FRAME*  No feet and customer has advised frame at base is snapped,140.0000,Area of concern/ damage	 3str Possible cause of damage	 Foot block loose  On inspection the customer pointed out that the rhf back leg had collapsed. I found this to be caused due to the foot block pulling away from the frame. I believe this is due to insufficient fixings on the foot block. To repair I reattached the foot lock,Cf $70 Report $20 Int1 $110 (discount of $60 given)  Total $140+gst,2018-07-16 10:10:42 ,Finalised,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Saunders,Agalelei Faaumu,2,
Warana,WA,South QLD,35235,2017-01-12,Rhonda. AND Ethan,Lewis. AND Pitt,rhondalewis56@hotmail.com,0435787943,2018-07-09 15:03:10 ,Razor 3 seater sofa 100 percent leather x 2,4556,Sales order 328-417686 plus 328-383180,417686,Cushions in seating variate extremely creases have not gone away when I was told by Amart they would return to proper shape of the top of the corners one lounge has to sit against a wall because of the whole back of it is creased took faith in what I was told and I do not have any change to the outlook,90.0000,Issue 1 ... On the first of the 2 sofas - the foam on the edges of the LF seat has collapsed at the join of the 2 cushions. This is usually due to a person laying across the lounge with their behind in this area. The customer advised this does not happen. The only way to repair would be to replace the foam in the both seats. Issue 2 .. the customer is complaining about the front kick board being "bubbly" ... the foam cannot move in this area and so would have been like this from manufacture. There are some ripples across the kick board  these would not affect the performance of the lounge and are not repairable. Issue 3 .. the customer advised a 2nd sofa was soft .. I found the foam to be soft but normal. Can make firmer by replacing the foam but feel the foam is within tolerance and would likely not deteriorate. Issue 4 the customer wanted me to relay her disappointment with the leather. There are some areas that are loose and stitched incorrectly  giving a baggy look to one OS back.,Cont'd ... There is also some puddling but this would be normal. Issue 5 .. the corners of the backrests are not fully padded out .. these can be filled but would need to remove the backrest leather from the frame to achieve.  As per the request in notes - I have quoted only on the Seat foams issues.,2018-07-13 17:55:45 ,Finalised,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Saunders,AMY BLATCH,2,
Frankston,FN,VIC,35245,2018-01-28,Denina,Puhovac,deninapuhovac@gmail.com,0422256571,2018-07-09 16:01:02 ,Nixon 4 seater sofa in light grey,3199,33765,839940,The cushioning on the couch especially the one next to the arm rest  has completely sunken in. The rest of the couch feels a little like that too but nowhere near as bad as the left hand side. We have had the couch for about 6 months  we are not obese people who dent the couch by sitting on it 24/7. The couch is sat on a few hours per week and not exactly that one most sunken in spot. The couch is a $800  $900 couch and even if that isn't that expensive  it certainly should not be this poor of quality and especially after 6 months.,90.0000,Issue 1: RHF seat cushion collapsed and out of shape  also feels like Dacron has folded over causing lump. Following issues brought up by customer on day  Issue 2: LHF seat and middle seat on 3 seater section also badly lost support. Issue 3: LHF  middle and RHF seat cushion on 3 seater section squeaking when sat on. This is due to zig zag springs. Issue 4: fixed corner backrest cushion sunken in on Rh side top corner  customer has told me this was like this since recieved  at first didn't worry about it but now it has become a lot worse in just 6 months. Sofa was in excellent conditions just used by 2 adults only 6 months old.,Issue 1: existing fixed seat cushion foam will need to be removed and existing or new Dacron to be glued back over  + booster foam installed. Int 2 Issue 2: 2 x booster foams installed. 2 x int 2 Issue 3: zig zag springs under 3 seat cushions need to be lubricated. int 2 Issue 4: fixed backed cushion needs to be filled with loose fill fibres  please note due to backrest cushion being fixed I will need to remove fabric to get access to loose fill bag/ cushion. 2 x int 2  Customer has told me she is not happy about getting her 6 month old sofa repaired and wants it replaced. I have explained to customer this is something she needs to discuss with Amart. Customer alsohas told me she  needs this resolved asap as she is due to give birth in the next 2 weeks.,2018-07-14 12:32:05 ,Finalised,Foam,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,Anyssa Chorvat,AMY BLATCH,2,
Cairns,CN,North QLD,35367,2015-10-18,Ian,Schmid,ian.schmid@elders.com.au,0458060198,2018-07-11 10:44:36 ,Spartacus Recliner,4882,51200,327933,Chairs have lost all there lumber support and there is springs poking through the bottom of one chair and the stitching is coming undone on the backs. Also the leg support on the chairs when reclined are very flimsy and tend to twist to one side. We purchased the chairs in September 2015 and we made a claim for the same sort of problem in December 2015. I am very unhappy with the product and would like a store credit so as I can purchase something else. I will return the chairs to the Cairns store if required,0.0000,,,,Discount to Keep,,,,,,,Jennifer Parker,,3,
Campbellfield,CF,VIC,35374,2016-07-09,Pauline,Ivano,ivano.pauline@hotmail.com,0418397751,2018-07-11 11:51:07 ,Tobin 3 seater sofa with rhf chaise,3075,55514,543339,The lounge has sunk in and the spring has snapped,200.0000,The customer pointed out that the middle seat on the chaise had collapsed and the zig zag spring and broken. The zig zag spring was able to be repaired onsite. After completing  this repair the customer also pointed out that the foot end on the chaise was noisy and the corner sat on the modular. (This wasn’t on the initial request). I Inspected the noisy seats and the noise was the pocket springs. One was rubbing on the frame and the other pocket seeing some have failed.,The zig zag spring was repaired onsite. The noisy pocket springs on the chaise and modular would have to be replaced to correct the issue. I have adjusted the quote for this if required.,2018-07-16 08:41:37 ,Finalised,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Saunders,George Mylonas,2,
Springwood,SW,South QLD,35388,2018-04-27,Meduselac,Sabina,218755@springwood.com.au,0403162053,2018-07-11 13:27:15 ,MADDOX Corner Suite,4112,52953,218755,Lounge is starting to peel and customer is unhappy with the lounge.,90.0000,The customer though the leather was peeling on the top of the bckrests and seat cushions. Following tests were conducted. 1 Clean test - sofa is very clean no dirt. 2 Adhesion test - no issue found. A close inspection of the affected areas revealed the problem is there are many little holes in the hide/leather which when viewed on an angle with the light reflection appears to be top coat peeling. We advised the customer Amart would contact her.,Report,2018-07-16 14:29:42 ,Reselect,Scar/Natural Marking,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,clare lewis,Michelle Marshall,2,
Auburn,AN,NSW Metro,35482,2014-03-30,Marcel,Bou-abdallah,marcel-bou@hotmail.com,0450112157,2018-07-12 17:18:00 ,Long Island swivel chair,2560,48513,814338,I think the foam used in fabrication is not a gd quality And the mechanisms of the chairs in not working anymore,0.0000,,,,Discount to Keep,,,,,,,Janice Infante,,3,
Auburn,AN,NSW Metro,35497,2016-01-27,Elisabeth,Benze,liza8281@yahoo.com,0450322385,2018-07-13 10:16:50 ,2 seated matrix lounge,4212,50720,858107,Hi There     The stitching has come un-stitched on one of the two seater and up the top also.. And up the top of the same two seated.. Not sure what caused it the same thing happened to my 3 seater in the past..and my warranty has covered it..  Many thanks,0.0000,,,,Discount to Keep,,,,,,,Jennifer Parker,,3,
Casula,CL,NSW Metro,35660,2017-12-16,Ravind,Lal,ravind_444@hotmail.com,0413979073,2018-07-16 10:29:15 ,Dante 3 Seater Sofa,2174,48676,800598,The LHS armrest looks deformed and not straight. I have attached RHS armrest picture as well. Hopefully the pictures explains the problem.,0.0000,,,,Discount to Keep,,,,,,,AMY BLATCH,,3,
