STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Munno Para,MA,SA,51106,2018-04-12,Heath,Barrow,heath.barrow1@hotmail.com,0433670078,2019-02-25 13:07:45,Chaser Recliner,5114,51066,810964,While reclining in the lying down position the back gives way and I end up falling backwards into the wall causing damage (attached). not to mention I had my son on my lap which could have ended a lot worse. This is the second time occurring within the past 6 months.,460.00,Mech is bent on the section that stops the lounge from tilting to far backwards.  The customer is really tall  i wonder if the weight distribution is effected by this and has helped cause the issue. When the customer has leant back on the chair he has fallen into the wall  this has also damaged the top of the backrests slightly. There is nothing that can be done to fix the damaged material.  I have been sent a standard mech as parts  not a rocking recliner. I did not realise this was a rocking recliner. I will order the correct mech once the quote is approved.,Inspection and report only  Updated 8-8-19 returned to replace the damaged mech and tighten kd brackets. whilst onsite the customer asked me to have a look at the other rocking recliner which had started to make a noise. The base of the rocking recliner is twisted. This will need replacing  i will adjust the quote. And book this in if it is approved.  UPDATE 5/9 Customer was a no show. Called on site and he claimed to have sent us a message. We have no message. We will reschedule ASAP  UPDATE 12/9/19 Returned to replace the rocking recliner & tightened kd brackets. As I was leaving the customer asked me to look at the 3s lounge as there were issues with it. Both mech's are bent. I called CC after this to explain what has happened and told to just submit the report for today and someone will contact the customer.,2019-09-13 13:33:51,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Mahnaz Reza,2
Braybrook,BK,VIC,60971,2013-06-20,Brendan,Trudgen,brendjt@hotmail.com,0432050297,2019-07-05 17:43:41,BLACK - ARCADE - 3 Seater Sofa,3338,466250001,11741,It is noticeable in the photos. There is a spring in the front  right of the middle cushion that feels harder than the rest of the springs. When you sit in the middle cushion you can feel the spring pushing against you  it isn't comfortable. It feels like a spring has shifted out of its normal position inside the middle cushion of the couch.,200.00,inspected to find the pocket springs in centre cushion of three seater to be faulty,replaced pocket springs,2019-09-13 09:00:27,Finalised_technician,Pocket Springs,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Stacey Allen,2
Helensvale,HE,South QLD,61853,2017-06-04,Hayley,Shipley,hayleyshipley89@gmail.com,0403492299,2019-07-15 19:45:54,CHOCOLATE - SPARTACUS - 3 Seater Sofa,4272,512010002,395122,The left recliner is difficult to pop out and is dropping on one side. There seems to be broken framing and loose screws underneath the recliner foot rest. On the left seat springs can be felt coming through the cushioning when sitting on the lounge.    The seat on the right side of the lounge is sinking and unstable when sat on. It feels like something underneath may have broken but we cannot see from the outside. You can also feel the metal framing and springs coming through when sitting on this side due to the sinking.   The lounge has had normal use and has been well taken care of. There is no apparent reason for the damage other that the structure not wearing well.,540.00,On arrival customer showed me that both the rhf and lhf recliners on the 2 seater are twisted and on an angle when reclined and hard to open and close. On further inspection I found that both mechanisms are bent . The customer also showed me that the lhf recliner on the same 2 seater is soft and that you can feel springs when seated . On further inspection I found that the inner springs on this recliner have come out the bottom of the lounge causing the seat to collapse. The customer also showed me that the timber underneath the kneeroll has snapped in half. To fix all these issues I would need to replace both mechanisms and strip the lhf seat down and replace the inner springs and foam on the lhf recliner as well as making up a new timber brace for the kneeroll on the rhf recliner.,PARTS NEEDED *****  Can Amart please supply a new inner spring pack to suit a 1.5 seater recliner lhf side.  11/9 On inspection customer showed me that the lhf and rhf mechanism are bent  the lhf seat sinks more and the rhf timber has broken. I have fixed all issues as per quote and customer is happy.,2019-09-13 09:06:27,Finalised_technician,Pocket Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Rose Tandy,2
Tingalpa,TA,South QLD,62354,2018-02-23,Meghan,Riley,meghan.riley94@gmail.com,0439111128,2019-07-22 11:48:08,BLUE - PHOEBE - 3 Seater Chaise,4152,576740002,803229,I believe that the stitching has come undone - and under the big rip the cushion had burst once the cushion itself was exposed,90.00,The stitching has broken on both sofas  the back on one is almost come off and the other has broken in the middle plus the seats have come apart on the sofa as well which would need machine sewn as it is a high pressure point.,The lounge is very dirty as well see photos  I will adjust quote to take away and strip off seat covers to reset it back together,2019-09-13 13:02:18,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Raewyn Christison,Leigh Gerry,2
Prospect,PT,NSW Metro,62634,2015-02-06,Liz,Vella,elshaddi155@gmail.com,0414620259,2019-07-25 12:55:26,JET - SANCTUARY - 5 Seat Corner Lounge Suite,2557,507190002,402468,The mechanism on the left hand recliner seat has stopped working .The chair will not recline at all.,240.00,On inspection  the customer complained the RHF recliner was not working. Further inspection  the control button was faulty and disconnected it to avoid further issue.  Please order and supply control button x 1  if possible please supply 2 more as spares,On inspection  I found the motor was not working and called ACS to get approval M2 $60 to replace it. Test the recliner in working condition after button replaced. Job done. Revised cost to $150 Grand total $240,2019-09-13 10:18:52,Finalised_technician,Trigger Button (Electric),Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Leigh Gerry,2
Oxley,OX,South QLD,62658,2018-03-12,Rob,East,Robeast9@gmail.com,0422344857,2019-07-25 15:54:45,GREY - ELEANOR - Modular Armless Chair,4300,588990001,441825,On the armless seat the cushioning has given way and you can feel the wooden frame underneath. Also th cushions are starting to sag out of shape.,380.00,On arrival customer showed me that the middle seat of his 3 seater is collapsing on the lhf side of the seat. On further inspection I found that the seat foam has torn away between the seat and the frame . To fix this issue I would need to strip the seat down and replace the seat foam. This will take longer than normal as the material is fixed half way up the seat to the timber frame   so I will have to unpick everything and reassemble tightly.,On inspection customer showed me that the middle seat sinks to one side  I have stripped the seat down and fixed the broken foam. The customer didn’t want new foam as it will be a different density  I have glued the original foam back together and added more support to it doesn’t break again. Customer is happy with repair.,2019-09-13 10:46:38,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Alexander McGuire,2
Mackay,MK,North QLD,62659,2018-08-28,Danielle,Hohenhaus,rodeo004@bigpond.com,0400733797,2019-07-25 16:27:10,BLACK - MILLENNIA - 3 Seater Sofa,4737,579010001,361490,Upon using the recliner today  the chair reclined half way out and stopped. It would not go any further and then would not go back in. The sofa power light is illuminated although the controls on the arm rests do not light up. The second cord to the power board in the middle seat seems to be working fine with power to the USB port. When checking the reading lamps in the middle top  they are not working also.,160.00,The LHF recliner stopped working on this customers Millenia 3 seater.,To repair  we replaced the LHF cup holder.  Tested and now all working as it should,2019-09-13 10:49:17,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Richelle Suna,2
Helensvale,HE,South QLD,62789,2018-12-17,Ashley,Melling,Bab33e@hotmail.com,0414611035,2019-07-27 19:58:48,DARK GREY - SPARTACUS - Corner Lounge,4210,512030004,437173,The couch is bending out of shape  it isn't lining up  the recliners sit much further backwards seems like the steel is bending. The cushions have softened so much you can feel the wood at your lower back & on the arm rests. The gap between the 2 recliners has become quite large as if they are seperating. Only 7 months of use very disappointing we have no children just 2 adult home,90.00,On the 3 seater the customer is having complaints with the whole 3 seater. The foam between the cushions is starting to collapse. Would require 2x seat foam boosts. Customer can feel the backrest timber when sitting down and also can feel the timber on the armrest when leaning. To repair will need to refill 2x backrests and also the armrests. Have found all the backrests to be loose. Have tightened all the KD brackets.,Have tightened all KD’s. Customer to re-select. Closing job.,2019-09-13 11:05:16,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Leigh Gerry,2
Midland,MD,WA,63041,2017-06-12,Julie,Bryson,Juliebryson@hotmail.com,0429921463,2019-07-30 17:26:28,BLACK - MILLENNIA - 3 Seater Sofa,6084,579010001,155239,Electrics not working on 1chair to raise or lower foot/head rest. No known cause. Since delivery the comfort of the upholstery padding has been very uncomfortable & nothing like the one we viewed & sat upon in the shop. We thought it might improve after use like the sample in the shop but it hasn’t. The other 2seater in the same style we have is very comfortable in comparison. The 3 seater in the shop had been upholstered correctly in comparison to the one delivered to us - which the padding has been poorly structured.,260.00,Issue 1-The cupholder on the LHF recliner on the 3rr is not operating. Upon changing the cupholder over i noticed that the notch in the armrest was too small for the wires on the outside of the cupholder to fit in without forcing them through which i belive has caused the issue to occur  in th first place.  Issue 2-The legrolls of both reclners are very lumpy and are uncomfortable to rest their legs. Inspection revealed that very thick pieces of foam have shoved into both legroll pockets. I dont know why or when this has occurred.,Issue 1- Removed exisitng cupholder  notched out the hole wider to fit the electronics through and installed the new cupholder.  Issue 2-Removed the foam blocks from the legrolls  cut new inch foam to size as the customer now believed the legrolls to be too saggy and thin and installed and glued the new panels in. The customer was happy with how the legrolls felt and looked.,2019-09-13 14:58:34,Finalised_technician,Trigger Button (Electric),Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Mahnaz Reza,2
Toowoomba,TW,South QLD,63064,2015-10-19,Emma,Gilmore,152529gilmore@gmail.com,0412366321,2019-07-31 09:19:23,BROWN - CHASER - 3 Seater Sofa,4356,510670001,330429,The back of the recliner seems to be pulling away from the main couch. The recliner action lever on the other end doesn’t work anymore.,230.00,P.o.no.C1508 1. L.h.f recliner mechanism of 3 seater was leaning towards left rear  Mechanism was still operating fine and could see no bends in metal or any faults  apart from the leaning. 2. R.h.f  recliner of 3 seater was not operating because Actuator that bolts to mechanism  and strikes rear of arm to activate mechanism was missing a nut and was jammed in mech. 3. All backrests had quite a bit of movement because bolts of kd brackets where loose. Overall suite was quite dirty and well used  quite a few stains.,1. Repaired l.h.f recliner of suite by adding washers as spacers between base of mechanism and base rails on left side to lift mechanism so that recliner sits level closed as well as fully reclined. 2. Repaired r.h.f recliner by refastening striker/Actuator to Mechanism. 3.removed backrests on entire suite and checked & tightened all kd bracket bolts. All recliners of suite tested fine on completion.,2019-09-13 15:04:13,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,AMY BLATCH,Kaitlin Evans,2
Glendale,WY,NSW Metro,64455,2018-11-24,Jan,Roberts,jr.roberts5050@gmail.com,0400082402,2019-08-18 10:13:00,BEIGE - OPTIMUS - 3 Seater Sofa,2280,625820002,790339,I have no idea what has caused the recliner to stop working  as i pressed the button for the recliner to go back to its normal closed position it got about half way through this and stopped. I checked to make sure the plug hadn't pulled out and that power was still running through the power point.,0.00,,,2019-09-13 17:07:13,Reselect,,,,,,,Olwen Silversides,,3
Prospect,PT,NSW Metro,64695,2016-08-29,Raymond,Kiefel,kiefelr@gmail.com,0425869992,2019-08-20 14:10:31,STEEL - RADLEY - 3 Seater Sofa,2762,549060002,430423,The middle section has broken and colapsed  the material has worn through as well,90.00,- Attended customers residence to perform report. - Upon inspection found middle seat has collapsed significantly. The frame at the front bottom rail that holds the zig zag springs in place has collapsed due to the staples that hold the frame together coming away. The collapsed frame has resulted in no support for the seat base which has subsequently collapsed into the cavity left by the lack of support  this has caused the seat base to become damaged. The material on the RHF side of the seat base is torn  this has occurred as a result of the collapsed frame and seat. - Likely Cause - Manufacturing.,- All can be repaired however it is extensive repairs and Amart will need to supply the material for the side of the seat. All will need to be done offsite.  NOTE  Have included repairs to quote for reference. Thank you.,2019-09-13 10:31:21,Discount to Keep,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Casey Young,AMY BLATCH,2
Gepps Cross,GC,SA,64737,2019-02-04,David,Ryles,davidryles11@gmail.com,0430173415,2019-08-20 20:02:19,GREY - SOPHIE - Queen Bed,5114,626480001,1055578,The frame at the end of the bed had completely snapped and split on the underside . It has now bowed and is completely touching the floor. Rest of the bed is perfectly fine and there has been no other issues.,0.00,,,2019-09-13 15:26:55,Reselect,,,,,,,Kesaia Tavake,,3
Capalaba,CA,South QLD,65294,2016-08-04,Tiana-lee,Pampling,tianapampling1994@gmail.com,0473204505,2019-08-28 14:37:19,CHARCOAL - BOUTIQUE - King Bed,4514,471110001,388019,The bed side table coat is coming off looks like water damage but no water has been near the bedside. The bed drawers have come off the runner and won't go back into the space properly. The bed has bowed and them coat is coming off. As see in photos. I can't get a clear photo of frame as mattress is a 2 man lift off the bed and unable to do than myself.,0.00,,,2019-09-13 13:55:12,Discount to Keep,,,,,,,Naomi Hughes,,3
Bankstown,BN,NSW Metro,65327,2017-01-06,Noelene,Bishop,bob739@gmail.com,0412274271,2019-08-28 20:23:11,BLACK - KENSINGTON - Recliner,2210,519500001,865411,I have no idea what has caused the fault  maybe faulty material ?,0.00,,,2019-09-13 09:21:49,Reselect,,,,,,,Rebecca Parfitt,,3
North Lakes,NS,South QLD,65429,2018-10-01,Doug,Macdonald,doug_macdonald1@outlook.com,0448069480,2019-08-30 14:24:52,BLACK - OPTIMUS - 2 Seater Sofa,4503,625810001,247074,As the picture shows a zip has torn apart. It is a different one from last time. This has become very annoying. I believe it is a design fault and one of the worst purchases I have made from Amart . It is costing me money every time a repair has to be done I have to rearrange my work to be at home. It is coming near to the point of asking for a replacement or my money back so I can buy another brand from Amart,0.00,,,2019-09-13 15:11:43,Changeover,,,,,,,Leigh Gerry,,3
Lawnton,LA,South QLD,65564,2017-09-02,Victor,Jadkonis,vjadkonis1@bigpond.com,,2019-09-02 10:34:20,GREY - JAXON - Recliner,4505,563760001,377050,handle has broken on the trigger action. Not sure why but it has snapped.  Little bits of plastic have fallen out of the handle rendering it loose and useless as it no longer engages.,0.00,,,2019-09-13 09:57:23,Finalised_no_technician,,,,,,,Rose Tandy,,3
Alexandria,AA,NSW Metro,65630,2019-01-11,Moira,Davies,moiments@gmail.com,0467585068,2019-09-02 15:52:58,DREAM ELEGANCE BLISS - King Mattress,2033,551560001,800374,I ordered a Queen Size Mattress.  I received a King Size Mattress.  Bedroom was not used for a long time and then when it was I realised mattress too big.  Not slept on it good as new.  Please can I have a Queen?,0.00,,,2019-09-13 10:23:32,Finalised_no_technician,,,,,,,Olwen Silversides,,3
Ballarat,BT,VIC,65980,2019-02-24,mark,jeffries,smoky001@live.com.au,0410157139,2019-09-07 14:26:33,CHARCOAL - CHASER - Recliner,3350,510660002,143467,this is the worst lounge i've ever sat on  the foam padding has squashed down so much that every time I sit on the lounge I can feel the timber frame digging into my back so much that I cant even sit in the recliner and no hope of using it as a recliner without suffering back pain from the sharp timber frame edges,200.00,,,2019-09-13 13:42:00,Reselect,,,,,,,Kelsey Oliffe,,3
Warana,WA,South QLD,66082,1918-11-21,Mark,Keyworth,Mark_keyworth@yahoo.com.au,0409724569,2019-09-09 11:18:03,STEEL - BALLAMY - Lift Chair,4556,624530001,459436,Back of chair will not stay upright and sinks back once lent on..,0.00,,,2019-09-13 11:07:11,Reselect,,,,,,,Ann D'Ambrosio,,3
Darwin,DN,NT,66261,2018-09-15,Roger,Battison,rjbattys@bigpond.com,0409447292,2019-09-11 14:20:11,CHARCOAL - CRESSIDA - Electric Recliner,822,594210001,100196,The right side of seat collapsed.  Has been repaired previously. Wife is in need of chair as invalid. I cannot trust the chair and would prfer replacement. This is urgent as is her only waay to sleep. Thank you for your service. Roger,0.00,,,2019-09-13 14:15:05,Reselect,,,,,,,Kesaia Tavake,,3
