STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Beenleigh,BL,South QLD,101224,2018-12-26,Brad,Johnstone,brad.johnston@harcourts.com.au,0414313787,2020-07-12 16:17:22,DARK GREY - SPARTACUS - Corner Lounge,4207,512030004,125211,The springs are coming out of one of the lounges  in one of the photos i have taken you will see how much one lounge has dropped to the one beside it. In the other photo you will see 2 lumps ( its a bit hard to see in the photo you may need to zoom in) and that is where the springs are starting to poke out  so when you sit on the lounge the springs are poking into your leg.  We are not sitting on that lounge at the moment.,370.00,Lhf 3rr: 1. Internal lining torn along front seam joining seat and leg roll. 2. Front foam and rhf side foam lost memory and collapsed in rhf front corner of seat.  Cm raised additional concerns: 3. 2s console  2x loose b/rests dueto loose KD and internal fasteners securing b/rest stanchions on rhf seat. 4. 3rr  loose b/rests due to loose kd brackets.  Apart from the above  suite in very good condition.,1. Lr1  supply and sew new internal lining  re-sew front border lining. 2. Install new seat cushion supplied by Amart. 3. Tighten loose fasteners. 4. Tighten loose fasteners.  Repairs complete,2020-09-15 17:14:57,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Catherine Sal,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,102515,2018-06-10,Mary,Elias,mazza4184@hotmail.com,0411020329,2020-07-27 16:56:56,LIGHT GREY - GIAVANNA - Corner with Chaise,2170,611710001,892814,The lounge has dropped Between the chaise and the lounge connect. Also where the corner lounge is another big drop and now when you sit it just sinks,855.00,On inspection the lounge appears to be well cared for  cleaned and maintained with no signs of abuse.  Several of the seat cushions including the chaise  the corner seat and the RHF cushion adjacent to the corner seat all require new foam.  The LHF leg roll border adjacent to the chaise requires releasing and refitting as the leather is pulling creating a crease.,Discussed with the cm the foam that we use to replace the faulty cushions being Australian premium lounge  foam will provide a firmer feel. Would require 3 seats plus chaise replacement foam. Re tensioning of front kick board flys. 14.9.2020 - returned to Cm's house.  Removed legs and dustcovers from the chaise seat  seat in the RH side of the chaise  corner seat and the seat to the RH side of the corner seat.  Installed premium lounge foam rectifying the soft cushions under complaint.  Installed foam blocking on both 2 sester sections  in between the two seats providing further support.  Removed kick panel upholstery on the 2 seater section adjacent to the chaise and refitted in order to remove the gathering of the upholstery.  Re-fitted correctly removing the gathering.  Re-fitted dust covers and legs. Put lounge back together.  CM happy.,2020-09-15 15:35:44,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Catherine Sal,Richelle Suna,2
Virginia,VI,South QLD,103969,2017-02-23,Amanda,Huf,hufstuff4sale@gmail.com,0431709285,2020-08-15 13:12:11,CAMEL - AURORA - Fabric Chaise,4053,534880001,472691,Crap design for couch legs . I’m not a heavy person and I don’t have small children to wreck furniture This is the third one that has broken and I’d like all 12 legs replaced .. it’s a terrible design and clearly not working the legs slowly splay out and then eventually snap off at the point where they are bolted on to the couch I’m really NOT happy with my choice of couch based on the leg supports . They must slip or move  slightly with it being on tiles and eventually break ( I need a person to bring out different choices  of leg that can be fitted and will need 8 on chaise lounge and 4 on matching ottoman) thank u,360.00,Both Legs to front  of 3 seater couch had snapped  in half  on the base of the mounting brackets of feet.   Legs unstable with weakness in design.,All legs to the 3 seater   chase foot section and ottoman  all removed and replaced with new design leg.   Please note that the customer had also pointed out that 2 of the 3 items for this couch the dust cover has disintegrated and constantly been falling onto the ground. Customer advised that she would like this fixed if covered under warranty.  ### 15/9/20 ###  Returned for additional repairs to replace damaged and missing dustcover that had been disintegrating.   Please note customer thinks there is a centre foot missing to the main 3 seater section. There were however no fixings in place for this fixing .,2020-09-15 12:55:32,Finalised_technician,Legs,Design,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Catherine Sal,Kaitlin Evans,2
Virginia,VI,South QLD,104036,2019-12-29,Sophie,Hutchinson,teamsonicandoscar@gmail.com,0432589211,2020-08-16 16:34:17,CHARCOAL - SENTINAL - 3 Seater,4014,625790001,538169,2 issues - Right hand-seat has dipped in the cushion. Hard to see in the photo  but there is a considerable dipping in the cushion - too much from a 7 month old couch.  Second issue - also right hand seat - makes loud clunking noise when either extending the recliner or putting it back down. Happens around 80 per cent of the time. Clunk is very audible and can be felt when you are in the seat.,90.00,Customer concern about issues on the suite as follow: 1- LHF and RHF seat cushions sinking. Inspection found seat foam softened at significant rate. Seat foams and padding need to be replaced. 2-LHF and RHF backrests sinking and loose its shape. Inspection found backrest cushions compressed under regular use. Backrests need to be plumped to resume its shape. 3- LHF recliner make a clicking noise when in reclining action. Inspection found LHF mechanism arm bent. To rectify the issue mechanism need to be replaced.,Assessment report and quote to repair as follow: 1 - Supply and replace softened seat foam on LHF and RHF cushions. Int2 x 3 2 - Supply dacron filling and insert it on 2x backrest cushions. Int2 x 3 3 - Replace damaged mechanism on LHF recliner.,2020-09-15 10:43:41,Changeover,Foam,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Angela Hyde,Rachel Coutlis,2
Helensvale,HE,South QLD,104208,2017-09-16,David,Mikita,Info@clearout.com.au,0431744926,2020-08-18 18:08:58,CHARCOAL - CRESSIDA - 3 Seater,4209,594230001,403718,The power outlets on both lounges do not work Lounge1 Cupholder on RHS not working at all (main control) before it stopped working the home button got really hot. Being that its the main controls for the lighting in the lounge the LED strip underneath not working  Lounge2 Cupholder LHS buttons light up and work to recline the chair but button don't push down like they should,170.00,LHF 1x cup holder button was pushed in and only working intermittently and RHF cup holder had stopped working.,Have replaced 2x cup holders. Job is complete.,2020-09-15 09:30:12,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Catherine Sal,Jodie Weir,2
Bankstown,BN,NSW Metro,104242,2017-05-13,Sehrish,Khan,sehrishjkhan@gmail.com,0413644841,2020-08-19 12:35:59,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,2145,577280001,852997,These are leather sofas and we are quiet shocked that in such a short time they have become unworthy to sit on. The leather has become dull and loose on the seat sides. There are marks on the sofa which have not been caused by anything. We have only ever used a good quality leather cleaner recommended to us by the AMart team.  Even the structure of the recliners has become loose. We have spent a good amount of our savings on these sofas because we wanted to keep them for longer unfortunately.,90.00,The customer’s sofa has body oil and perspiration damage on several seats. This is a maintenance issue not a manufacturing issue. If a repair is required as an act of good will the cost will be $250+gst.  The customer is concerned about the single seat recliners with regards to the loose leather  ( puddling). I explained to the customer that puddling is normal because of foam compression and that leather is a natural product that streatches.,Inspection  assessment and report.  Clean test.,2020-09-15 12:25:31,Non Manufacturing,Body Oils/Perspiration,Customer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,Richelle Suna,2
Butler,BU,WA,104278,2020-02-03,Sean,Boyle,Srb4572@gmail.com,0417180134,2020-08-19 15:14:11,GREY - BONZA - 2 Seater Sofa,6065,515100002,112511,The couch has an indent on left arm rest. Cannot see issue but when you press on arm rest it feels like board is broken under material. Still looks OK from visual  but when you touch arm rest you can feel something broken or not correct under material.,0.00,,,2020-09-15 15:38:56,Changeover,,,,,,,Toby Young,,3
Melrose Park,MP,SA,104376,2019-01-08,Aiva,Mostert,mostertbert@hotmail.com,0422308767,2020-08-20 21:30:31,NAVY BLUE - BRIGETTE - 3 Seater Sofa,5158,633870002,967535,Button fallen off,230.00,2 buttons had fallen off from the seat,Re-attached buttons,2020-09-15 09:45:19,Finalised_technician,Buttons,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Catherine Sal,Kaitlin Evans,2
Oxley,OX,South QLD,104433,2017-02-12,Nickie,Harbutt,nharbutt@yahoo.com,0401439925,2020-08-21 15:55:02,JET - ASHLEIGH - 2 Seater Sofa,4069,534670002,410035,The underneath lining of the sofa is disintegrating.  We purchased two sofas at the exact same time and the other one is fine. The sofa with the faulty lining is hardly used. The lining crumbles at the slightest touch or movement.  It has not been exposed by us to any harsh conditions or chemicals and the pets cannot fit underneath to cause this damage. I believe the fabric is faulty.,330.00,2 seater - both single recliners have dust cover crumbled to dust underneath. 2 new covers required. Recliner mechs must be removed to complete this. Lounge in good and clean condition. PO 015-2895779,Mechs removed  New dustcovers installed under both recliners. Mechs reinstalled.,2020-09-15 17:18:11,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Catherine Sal,Alicia Lahey,2
Springwood,SW,South QLD,104701,2020-07-03,Jaco,Jansen van Rensburg,jacojvr06@gmail.com,0416831451,2020-08-25 11:04:37,BLACK - LANNISTER - Leather Electric Recliner,4164,577240001,212079,Jan 2018  we bought our furniture at your store. Sept 2018 we noticed that the two single couches are tearing loose. They were replaced in Oct 2018. May 2019 we noticed that one of the single couches is tearing loose again. A leather technician came to inspect the couch and after a few days  they came to take it away to get fixed. February this year  we noticed that the leather on both the single couches is getting flaky.   The leather technician came to inspect it and we were advised that the two single couches will be replaced.   The two single couches were replaced and delivered on the 3rd of July 2020. Now  ONLY 7 weeks later  we noticed that the one single couch is tearing loose at the same place where all the others were tearing loose. We do not want the couches to be replaced every time or being fixed.  It is costing AMART a lot of money and it is not acceptable anymore.  What are the possibilities? Is it possible to exchange it for a different lounge suite with NO problems?,90.00,there is a tear in the leather at the front of the seat overlay lhf under the front of the arm panel.,this caused from the manufacturer when upholstered to tightly so when you sit down it tears.  customer does not want a repair again. sorry for the poor photo.,2020-09-15 15:07:04,Reselect,Cut/Tear,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Catherine Sal,Vaishnavi Ravichandran,2
Benowa,BE,South QLD,104742,2019-08-19,Conrad,Vaili,conradvaili@hotmail.com,0424560014,2020-08-25 17:19:58,LIGHT GREY - SPARTACUS - Corner Lounge,4214,512030003,559990,We purchase this product 19.08.19. I have spent a lot of money and have had the following issues. I expect a better quality for the money I've spent  and its only been a year.  1. A tear in the bottom left corner. 2. All 3 recliners are leaning to one side. When you recline its supporting your legs and it slopes downwards.,90.00,Multiple issues: 1 - 3 seater. both the mechs are bent 2 - 2 seater with console - LHF 1 x mech bent and RHF (not recliner) under the footrest the material is all torn around the zip and also torn under the foam  the fly that attaches the footrest to the frame the material has torn 1/2 along the chair.  Lounge is in main living area and average cond the fabric has some stains and marks on it.,1 - 2 x recliners bent needs to be replaced 2 - 1 x mech bent needs to be replaced RHF footrest the material has torn in multiple places this is not a hand stitching job  as the fly has all torn away as well. This would require upholster to replace the material  zip and full pull down to access this area. Phoned CSC from site as we had taken 3 mechs but due to the stitching we were advised to report and quote.,2020-09-15 15:22:44,Reselect,Mechanism,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Catherine Sal,Olwen Silversides,2
North Lakes,NS,South QLD,104807,2019-11-21,Nathan,Pritchard,T_lopper@hotmail.com,0433922293,2020-08-26 14:02:48,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,4508,590220002,262685,There seems to be an internal zipper on the outside of the corner part of the lounge. It has opened exposing the inside layer of foam (?). The lounge is not even 1 year old and has not had excessive use or unusual treatment.   In full transparency there are areas of the lounge that a cat has scratched. We are not claiming that  we know that animal damage is not covered. We can live with the scratches. The split is not near or related to the cat scratches.   The open split is very noticeable due to colour change and the fact that it is the first thing you notice when you enter the house.  The lounge comes  in 3 parts  so hoping to have that split repaired or that section/part replaced.,130.00,Upholstery cover zipper has come undone behind the slider on corner section of modular suite. Suite has been heavily clawed by a cat and there is clawing damage at the zipper site. It is most likely cat has clawed the zip causing it to open up.  Customer asked how this issue could have happened. Explained that possibly the cat could have clawed the zipper. Customer adamant the cat would not have caused this issue. Unable to conclusively determine cause of damage.   Suite is abused by owner's pets.,Accessed end of zip slider and rerun the slider closing the zip. Sewn the start of the zipper off where slider was not able to close zipper teeth. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Internal 3 $40.00. Total invoiced excluding GST $130.00.,2020-09-15 09:18:27,Finalised_technician,Zipper,Pets,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Richelle Suna,2
Caringbah,CR,NSW Metro,104811,2019-10-20,Melissa,Moore,mellyymoore@gmail.com,0404328824,2020-08-26 14:38:08,GREY - MARLOW - 3 Seater Chaise,2022,533050001,583230,As you can see from the photo the cushion has sunk and the fabric has become baggy. This should not have happened after just 10 months of  use,200.00,Product Details: 533050001 GREY - MARLOW - 3 Seater Chaise Time since purchase: 0 years  10 months  1 week Name on order: Melissa Moore Purchase date: 20/10/2019 Store Name: New South Wales - Caringbah Sales order: 418-583230  Issue description As you can see from the photo the cushion has sunk and the fabric has become baggy. This should not have happened after just 10 months of use,On inspection  the customer complained LHF seat had lost its support.  Further inspection  the timber frame and zig zag springs were in good condition. I'd explained to the customer that the lounge was soft build and it can be softer after normal usage. In my opinion  it is normal wear and tear.  Report only,2020-09-15 12:40:36,Non Manufacturing,Foam,Normal Wear & Tear,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Richelle Suna,2
Glendale,WY,NSW Metro,105162,2018-10-12,Catherine,Sager,catherine_sager85@hotmail.com,0432028671,2020-08-31 14:17:48,LIGHT GREY - PHOEBE - 3 Seater Chaise,2285,576740001,787994,Two of the back cushions are coming apart at the seams.,270.00,Issue#1 the cm logged a service call regarding her lounge with chaise. The back Cushioning surrounding fabric has come loose on the chaise  as well as the RHS facing. The reason for this happening is that as the lounge is being used over time  the seating cushions are softening  as the customer sits down they catch the back cushion and pull down  eventually tearing the stitching  if the seat cushions were slightly wider  this would not happen  as much imho.,Issue#1 report with pics. Stitch x2 backrest cushions together  cm was very happy. Note very soiled lounge and chaise.,2020-09-15 12:30:34,Finalised_technician,Stitching,Normal Wear & Tear,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Angela Hyde,Naomi Hughes,2
Morayfield,MF,South QLD,105266,2016-08-01,Suzie,Salt,suzie0365@gmail.com,0414565616,2020-09-01 13:51:32,BROWN - CHASER - Recliner,4511,510660001,964535,The trigger broke when we were trying to reline. We have no idea why this broke as it is sealed and we can't see.,110.00,Footrest not activating when trigger is pulled on single stand alone rocker recliner. Trigger cable has broken. High use area wear and tear.   Overall condition of the suite has the second recliner with upholstery damage on the bolster padding of the leg roll  most likely chewed by owner's dogs.,Replaced #2 trigger cable. Customer satisfied with repair.    Invoiced at Call Out Fee $70.00  Report $20.00  1- Motion 1 $20.00. Total invoiced excluding GST $110.00.,2020-09-15 09:08:05,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Mahmoud Jeblawi,2
Auburn,AN,NSW Metro,105375,2018-01-03,Lyle,Steffensen,lyle.steffensen@gmail.com,0498012187,2020-09-02 15:43:08,CHARCOAL - CRESSIDA - 3 Seater,2008,594230001,904665,One of the recliners is not able to recline the whole way and the mechanism underneath makes clunking noises and jerky movements. Sorry the second photo doesn't show it clearly but it's dark under there and the flash doesn't help!,390.00,Product Details: 594230001 CHARCOAL - CRESSIDA - 3 Seater Time since purchase: 2 years  8 months  0 weeks Name on order: Lyle Steffensen Purchase date: 03/01/2018 Store Name: New South Wales - Auburn Sales order: 390-904665 Download file Issue description One of the recliners is not able to recline the whole way and the mechanism underneath makes clunking noises and jerky movements. Sorry the second photo doesn't show it clearly but it's dark under there and the flash doesn't help!,On inspection  the customer complained RHF recliner was making noise.  Further inspection  the cross bar (56cm) was snap and the elbow bars of motor was bent. I'd disconnected the control button and advised the customer to wait for next appointment with all spare parts. Report only and Revised cost $190 2nd CF $70 INT3 Cross bar and elbow bar $40 M2 Mech $80 Total $280  ** Following up previous report and replaced mechanism and cross bar for the RHF recliner.  Called ACS to get approval of INT2 Zigzag spring $110 to fix up 3 out of 4 springs on the LHF recliner which the customer complained that noisy seat.  Job done. Revised total to $390,2020-09-15 10:46:46,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Catherine Sal,Michaela Nicholson,2
Virginia,VI,South QLD,106060,2019-05-17,Hannah,Nielsen,hnielsen1908@gmail.com,0421620247,2020-09-12 15:04:23,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4030,512010003,526167,It seems that the recliner mechanism has broken on the left portion of the two seat recliner. I think one of the bars has come loose  I am unsure as to how  it seems to have spontaneously happened one night after reclining. Because of this it is almost impossible now to shift out of recliner mode.,170.00,Front right recliner the foot rest had dropped to the right side because the inner arm on the recliner mech had completely snapped on the pivoting joint. Foot rest sittting out of level and very hard to close .,Damaged mech removed and replaced with new. Chair is now fully functioning.,2020-09-15 13:16:11,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Catherine Sal,Richelle Suna,2
Cannington,CT,WA,106079,2018-04-24,Qamar,Khan,qamarkhan.au@gmail.com,0423745386,2020-09-12 18:59:04,NAVY - JUNIPER - 2 Seater Sofa,6170,548340003,505980,As you can see in photos my sofa has squeeze inside. When I sit on sofa you feel like you sink in the sofa. It is Very uncomfortable now.  I don't know the reason why it's damage like that. We look after very well our furniture. Please solve this issue as quickly as possible. Thanks,0.00,,,2020-09-15 10:37:39,Discount to Keep,,,,,,,Kaitlin Evans,,3
Moonah,MH,TAS,106104,2020-05-07,Parth,Patel,parthbpatel23@gmail.com,0452590641,2020-09-13 09:37:32,GREY - DELUCA - 2.5 Seater with Inbuilt Electric Recliners.,7018,661380001,464261,The recliners switch give electric shock when used.,0.00,,,2020-09-15 12:16:39,Reselect,,,,,,,Kesaia Tavake,,3
West Gosford,WD,NSW Metro,106107,2020-05-31,Ross,Jackson,jfour@iprimus.com.au,0417470898,2020-09-13 10:16:30,BEIGE - DICKENSON - 3 Seater,2261,664900001,700661,2 of the 3 cushions on the 3 seater lounge have collapsed. Possible cause is  as shown on the photos  the 3 seater cushions overhang approx 30mm more than the 2 seater. When you sit on the 3 seater  because it overhangs further  the front edge folds down. It is not just the front edges that have collapsed but the middle also has no support. All 5 cushions are the same size - so there is a discrepancy between the 3 seater and the 2 seater. Both lounges have had very little use and it is disappointing that the cushions have collapsed in such a short time. The supporting foam appears to be inadequate for a lounge only 6 weeks old with very little use.,0.00,,,2020-09-15 10:32:47,Changeover,,,,,,,Kaitlin Evans,,3
Oxley,OX,South QLD,106124,2020-06-26,Paula,Lewis,dubbodoug@optusnet.com.au,0412274567,2020-09-13 12:49:03,NATURAL - NIXON - 3 Seater Sofa,4077,672180010,499105,We took delivery of the lounges on Thursday 10/9/20.  The bottom covering of the lounge has a tear which appears to have been caused during shipping with another package rubbing against the fabric,0.00,,,2020-09-15 09:58:47,Discount to Keep,,,,,,,Jodie Weir,,3
Rutherford,RD,NSW Metro,106131,2020-06-16,Yvonne,Gallimore,yngallimore@gmail.com,0434030720,2020-09-13 13:33:51,CHOCOLATE - SALOON - 2 Seater with 2 Inbuilt Recliners,2323,688620001,833287,On back of lounge above armrest there are dents and hole in the fabric. Box was also damaged. Looks like stock was dropped in transit or hit by a forklift perhaps.,0.00,,,2020-09-15 11:55:17,Changeover,,,,,,,Jodie Weir,,3
