STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Rutherford,RD,NSW Metro,41219,2018-06-15,Stephanie,Andrews,sandrews@autismspectrum.org.au,0413078951,2018-10-13 09:44:14,Iris Click Clack Sofa Bed,2335,48667,806644,My husband sat on our lounge and the front right leg has snapped. We can’t sit on the lounge at all now as the lounge will fall to the ground on that side.   unable to   Kelsey CSC added photos to claim as CM having trouble,200.00,,,2018-12-11 14:07:44,Discount to Keep,,,,,,,Rose Tandy,,3
Gepps Cross,GC,SA,41884,2017-04-30,Brennan,Weniton,alyceb94@gmail.com,0433391811,2018-10-22 14:15:35,Oracle corner lounge suite with ottoman,5095,50723,1008620,Structural damage a bit of timber bends outwards and sitting  loosely,490.00,The top rail is damaged and the backing is cracked  what supports are in the lounge re enforcing the top rail and backing boars are damaged. Called on site as there is to much work to be completed on site.  Approved for an off site repair  customer was ok with this. Her father was there at the appointment as she was working  We couldn't get the lounge out the front door due to the awkward entrance space  Unfortunately there were cars in the way of the garage so couldn't get the lounge out of the house  Called CC to advise of issues  Approved to return when the customer is home and can move cars out the way.  We will organise to pick this up asap,inspection and report.  UPDATE 10/12/18 Picked up lounge from customers house  pulled apart backrest and repaired damaged areas   installed new foam lining and dropped it back to customer.,2018-12-11 10:33:02,Finalised_technician,Frame,Design,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,George Mylonas,Brenda Stewart,2
Campbellfield,CF,VIC,42331,2015-03-20,Matthew,Daniels,matthew.david.daniels@gmail.com,0406362235,2018-10-29 13:16:26,ROCCO 3 seater and 2 recliners,4744,51125,502588,ENTERED ON BEHALF OF CUSTOMER. PLEASE READ ALL NOTES FOR JOB DESCRIPTION,90.00,Customer is concerned with their lounge suite and its appearance. It is clear that there is issues with the pigment and top coat as the colour has blemishes and is peeling.  Our clean tests in both low and high use areas are showing excessive build up of oil/dirt etc. It is quite obvious that this appears to be the result of lack of maintenance to the required standard for leather. A lounge with excessive dirts on low use areas would indicate that very little cleaning (if any) has been carried out as these areas would only need a light wipe over to clean.,This does NOT present as a manufacturing fault. No repairs can be carried out on this.,2018-12-11 15:42:41,Discount to Keep,Peeling,Customer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Natasha Smith,AMY BLATCH,2
Helensvale,HE,South QLD,42765,2017-01-31,Russell,Sherlock,noemail@russellsherlock.com.au,0411584937,2018-11-05 12:55:29,Michelin Corner Lounge,4214,53330,386783,**random photos** customer came into store - no email or computer- one seat is wearing and discolored and sagging - customer believes this chair hasn't been right since they got it and advised came separate to others as they had cardboard and this one didn't - customer wanting tech,90.00,Issue 1 - appears to be an issue with the pigment peeling in the leg roll area of the L/H  recliner  and also some evidence of colour lose to the R/H arm rest modular section adjacent same chair this may be caused by a combination of a top coat sealer issue and or body oils and perspiration. This seat looks to be the most favoured and has most use the remaining sections of lounge suite look to be in good condition. Even though body oil and perspiration may be a factor it could be questioned how fast the areas are peeling given only approx 12 months old. Issue 2 - CM complaining that the leg roll area foam is sagging in the same above mentioned chair. As stated above this chair appears to be more frequently used and in this case the foam compressing may be deemed as ware and tare however again age could be questioned. Issue 3 - small section of stitching coming undone on the same above mentioned chair. All remaining lounge sections appear to be in good condition and working order.,Inspect and report Issue 1 - taking a further look at the photos this will not be repairable via re colouring due to the peeling nature we would not be able to get proper adhesion and the repair would most likely fail. The only option i would suggest for us to repair would be re upholstery and this would need to be priced accordingly for the full dismantle of lounge section to take away and have leather gain and colour matched and reupholstered with white stitching then re delivered and assembled. This would be for the seat and leg roll area only there is still the issue with the arm starting to peel as well. Issue 2 - will price to boost foam topper in seat and leg rest area as required. Issue 3 - priced to re stitch area however this will depend on the above outcome. There are several issues here that make it very difficult to price efficiently.,2018-12-11 13:07:03,Reselect,Peeling,Customer Perception,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Ash Monaghan,Elva Tou,2
Joondalup,JP,WA,43133,2018-09-22,Brendan,Maher,oliviaeileenkiernan@hotmail.com,0409401080,2018-11-11 13:55:42,Omaha 2 Seater,6064,56714,919789,Delivery of the sofa was taken 2 weeks ago and the seating seems to be too soft and saggy and like the padding is not suitable.,90.00,Seating foam and support on 2 seater is considerably softer than the seating foam and support on the 2.5 seater.   Seating position on the 2 seater is much deeper  compared to the 2.5 seater  The couches are still new and the sagging of the seats are excessive and premature.  CM has back problems and cannot use the 2 seater.  CM is happy for repairs to be done  as long as seats are firm and supportive  Foam can be replaced and support boosted with webbing,Report and quote,2018-12-11 10:44:05,Changeover,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Anyssa Chorvat,Amie Clutterbuck,2
Shepparton,SN,VIC,43359,2016-09-02,Robert,Hoskins,hoskinsr57@gmail.com,0418594014,2018-11-14 08:42:51,Sanmarco electric recliner,3630,51128,411417,Recliner stitching has come undone  seems as though during manufacturing they have not added a section of leather to pull all parts together.,350.00,The leather fly section has split on the seat cushion on the recliner chair. It appears the stitching has let go from too much tension on the seam when the seat cover was upholstered at the factory.,I took the recliner back to the workshop for repair. I removed the mechanism  un-stapled the leather seat cover off the frame  machine sewed the leather fly back to the cover  stapled the cover back to the frame  attached the mechanism & delivered back to the customer.   ID label: 055 - 2830926,2018-12-11 10:28:42,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,George Mylonas,Rose Tandy,2
Shepparton,SN,VIC,43407,2016-10-11,Sarah,Feldtmann,skhancock@gmail.com,0419573707,2018-11-15 07:43:21,Ashleigh 3 seater sofa,3725,53468,412581,The seat support strut has broken from normal daily use.,350.00,The timber rail across the front of the LAF seat has broken. I inspected underneath & noticed the piece of timber used had a large knot in the timber. The piece of timber has eventually snapped due to the tension of the zig zag springs as well as the regular use from the customer.,I took the LAF recliner piece back to the workshop for repair. I removed the mechanism  un-stapled the dust cover & fabric across the front of the seat  unattached the zig zag springs  removed the broken timber rail  glued & screwed a new timber rail to the frame  reattached the zig zag springs  stapled the fabric & dust cover back on  attached the mechanism & delivered back to the customer.   ID label: 055 - 2819893,2018-12-11 10:30:47,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,George Mylonas,LARRY KELLY,2
Virginia,VI,South QLD,43441,2015-10-22,Narelle and Duncan,campbell,dunrel1@optusnet.com.au,0408066263,2018-11-15 14:56:20,VITTORIA ModularCornerChase Upholstered in 100% Leather,4032,51136,434710,THE PADDING /FOAM ON THE ARMS OF THE CHAIR IS OF POOR QUALITY. AS IS THE PADDING /FOAM IN THE SEATS OF THE CHAIRS.  WHEN YOU SIT IN THE CHAIRS YOU SINK DOWN AND CAN FEEL FRAME WORK OF THE LOUNGE.,90.00,Multiple issues to lounge suite .  - Front left armrest to recliner chair feels underfilled and looks flat across the middle. Customer advises this was like this from the start. No areas seem to be compressed but looks just underfilled and flat. - second seat from the left (next to recliner on right) the seat sags quite alot and feels as if the foam has lost alot of its density and as well as the zigzag springs feel like they are sagging with low tension. - 2 seats to the left of the chase  both feel like the are sagging badly  and lean inwards towards one another. Foam on edges feels really soft  with no density  . Zigzag springs also feel like they have sagged with low tension.  - Chase arm rest also looks and feels underfilled  as the same issue as recliner seat to front left of  couch. The main used seat is the front left recliner with customer "Duncan" who is the largest in the house but his seat  has no issues other then the flat under filled armrest.,Assesment report /quote only as repairs not carried as the job needed to be inspected firstly to determine the customers exact issues.  It is natural for foam to lose its density but cushions do feel a little more then excessive and also leaning in/sagging. Customer believes that this amount of sagging  is not acceptable .  Armrests x 2 are underfilled  from manufacture and will require to be stripped an new filling added. 3 x seat cushions will need repair and substantial upgrades & will need to be rebuilt with complete new foam to entire cushions which will need to be done in workshop environment . New suspension webbing required  and to be tensioned.,2018-12-11 11:49:01,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Anyssa Chorvat,Rose Tandy,2
Waurn Ponds,WS,VIC,43625,2017-11-02,Silvana,Spasojevic,silvana1979@live.com,0433627407,2018-11-19 07:31:55,Spartacus 6 seater corner suite,3314,51203,816444,Looks like its starting to come away from the seems in some places  the arm rest in the middle has sunken in and nearly all the staples have come off the back and the material is starting to come away  and also one of the seats looks like it has sunken and can feel the springs  can also see the difference.,90.00,Please note that there is multiple issues. 1- left hand facing recliner backrest  centre stitching intersection  fabric has deteriorated from the stitch line. Given the location and the fabric coming away  the internal flys  this would require machine stitching.  2- console lid  fabric coming away from the rear . This could be fixed by removing the lid and re stapling  3- Arm rest  right hand corner edge  fabric starting to deteriorate from the stitch line  as there is not enough fabric to pull in and stitch a cut and sew of new fabric would be required.albiet a small area ( fabric would need to be supplied) 4 - 2x foam frame at the front of the pocket springs have collapsed exposing pocket springs. This would require the front foam rail being removed and replaced,Inspection  report and quote alterations,2018-12-11 15:26:26,Discount to Keep,Stitching,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Mitchell Demnar,2
Bankstown,BN,NSW Metro,43626,2016-09-29,sharon,sabbouh,sls-1980@hotmail.com,0405454090,2018-11-19 08:28:37,SPARTACUS 3 Seater with 2 Inbuilt Recliners,2198,51201,859373,it sounds & feels as though there is a loose spring inside,200.00,The LHF seat on the customer’s 3 seat sofa makes a clicking noise  during my internal I investigation I found a fitting on the mechanism was being hit by one of the zig zag springs creating the sound. This is a manufacturing issue that can be resolved onsite.,The zig zag springs were secured rectifying the issue. The customer tested the seat  she is happy with the repair no further action required.,2018-12-11 10:35:39,Finalised_technician,Zig Zag Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,George Mylonas,Alicia Lahey,2
Campbellfield,CF,VIC,43971,2016-01-11,Annette,Chapman,ajbainesptyltd@bigpond.com,0357841232,2018-11-23 13:03:22,SAN MARCO corner lounge,3658,51131,527360,The arm on the recliner is bowing outwards and is wobbly lm not happy with the leather on the reclining chair and the foot rest has a big sag in it  the frame has 10 years warranty and material has 3 years l have already had the guy back 3 times before for this lounge suit being frame problems. I await your reply regards to my lounge suit,704.00,The customer pointed out that the LH arm of the recliner was broken and wobbly. My inspection showed that the frame on the arm was broken in multiple locations. The broken sections were inside the arm and part of the main frame that attaches to the seat of the recliner,The recliner base would need to be taken away for repairs. I called Amart onsite but due to the early appt time Amart wasn’t open.  I’ve attached a quote to take away the arm and repair. This includes travel to and from broadford.  Repairs completed and returned,2018-12-11 09:07:28,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,George Mylonas,Amie Clutterbuck,2
Toowoomba,TW,South QLD,44075,2015-10-23,Neelam,Neupane,knowme_nilu@yahoo.com,0406415005,2018-11-25 18:31:02,MICHELIN Corner Lounge,4701,53330,332847,Hi  The electric recliner in the left side of the lounge has stopped working. There was similar problem around 2 and half years ago as well.   Regards Neelam,150.00,The ER buttons on the RHF recliner on this Michelin modular were not working. Over the years  we have seen this problem many times with the Michelin which is always from a faulty internal relay box.,These are a bit complicated to replace because they changed the model of relay box  which means that all of the controller buttons have to replaced as well. These become an ER chair retro fit We opened the lounge internally to remove and fit the new relay box. Then we need to remove the old buttons through the arm and fit the new ones that fit to the new replay box,2018-12-11 09:23:30,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,George Mylonas,Brenda Stewart,2
North Lakes,NS,South QLD,44117,2017-08-01,Daniel,Hughes,ofraser5@bigpond.com,0448999866,2018-11-26 12:49:35,Alberta Corner Suite with Chaise - Black 100% Leather,4511,57875,228610,We purchased this 100% leather lounge only 15 months ago and as you can see from the photos it is peeling. If this lounge is 100% leather than it must be poor quality and I would not of spent $3200 to purchase it had I of known this was to happen after only 15 months.,90.00,Chunks of the pigments on multiple areas on the lounge suite is coming off as a result of the leather panels used in these effected areas not of good quality and so therefore the pigments have started to peel off.  Pigments used for the leather is not adhering to the leather and in these effected areas have peeled away.  The poor quality leather used in these effected areas has caused happened in a short period of time with the lounge not reaching the 10yr warranty period.,Performed adhesion test in both areas that is effect and also on the non effected areas. The test result is that there is no further chunks of pigments peeling in the areas effected and the non effected areas. Performed clean test. Result of the clean indicated some dirt on the lounge bot in the areas effected and in non effected areas. Due to effected leather panels being of poor quality  the effected panels will need to be reupholstered.  3x CS2 $330+CF $70=$1 060.00 Excluding GST.,2018-12-11 12:13:23,Reselect,Peeling,Manufacturer,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Anyssa Chorvat,Catherine Sal,2
Rockhampton,RK,North QLD,44202,2016-02-24,Mark,Ford,numbat45@live.com,0488162923,2018-11-27 12:17:18,Spartacus,4700,51203,314514,The Technician came over for repairs on one recliner.During repair I showed him the rest of the lounge and it was discovered the other 2 recliners had frame issues that needed attention. on his advice I'm submitting these other faults to be dealt with,250.00,We returned to this customers home to replace the 2 other mechs which were loose and very sloppy.,The mechs we replaced were the LHF recliner on the 2.5 seater and the RHF recliner on the 2 seater with console.  Fitted tested and disposed of the damaged mechs.  Repairs completed,2018-12-11 09:32:35,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,George Mylonas,Amie Clutterbuck,2
Dandenong,DG,VIC,44243,2018-04-27,George,Haddad,georgeazizhaddad@gmail.com,0405317224,2018-11-27 17:45:09,Element RHF Corner Chaise,3163,54867,202205,The couch seat has sunken in the corner.,200.00,When the customer sits on the corner chaise - complained that it feels like cushion has collapsed. The furniture is well looked after and clean. There appears to be no misuse of the furniture. Note that this seat is a high use seat and so it is expected that this cushion will have higher compression after 6-9mnths especially if the manufacturer used a low density foam. I also explained the following to the customers wife - when you sit on that 3 seater couch sideways to watch television - all the weight of the body is on that cushion  which will be heavier than their legs stretched out in front of them. This will give them the perception that this cushion is more compressed than the one next to it.,Added webbing to the springs on that main cushion seat to assist & support that seat. Also suggested to the customers wife to buy an additional small cushion to sit on when sitting on that seat. Refer my comments above. The body is heavier than the legs  so as soon as you sit that seat cushion will compress more than the cushion next to it  which is holding only the weight of the legs. OTHER OPTIONS: Only other option would be to replace existing foam with new high density custom cut foam  but in the future the problem will re-occur as the cushion compresses with wear&tear.,2018-12-11 09:39:50,Finalised_technician,Foam,Customer Perception,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,George Mylonas,Kelsey Oliffe,2
Ballina,BA,NSW,44281,2017-05-17,Shanna,Walker,sharnie84@yahoo.com.au,0409052524,2018-11-28 10:50:03,Spartacus 3 seater,2480,51201,147255,Recliner will not latch in as it has broken somewjere and will not go nack in.  Springs are comingnthrough the cushions  The back of the lounge is also broken somewhere as it it leaning to 1 side .  It is also ripping underneath.  This is a replacement lounge for another loung that broke continuously as this lounge has only lasted just over 12 months we are over buying faulty lounges through amart. Please contact me asap to let me know what we are able to get done thank you.,0.00,,,2018-12-11 13:08:48,Discount to Keep,,,,,,,Kaitlin Evans,,3
Cannington,CT,WA,44368,2018-11-15,Sally,Clark,no_email3564365548386483@outlook.com,0447471744,2018-11-29 11:48:07,Lannister 3 seater recliner in beige,6012,57728,505814,The sponge in the seat has developed a roll or hump about 28 cm long by10cm wide. This is not normal wear and tear ive only had it since march. I dont know what caused it to do this i am however worried it will get worse in time,200.00,The foam on the seating cushion made a fold and that in turn gave the top leather of the seating cushion a bulge look,I  removed the chair from the steel frame. Then removed the recliner mechanism. Unhooked the trigger cable. Un did the staples and removed the seating foam. I the had space to remove the foam that had the fold in it. I then straighten the foam glued it in and placed the seating foam back into the leather. I then stapled every back together. Refit the recliner mechanism. Hooked the trigger cable. Screw the chair back onto the steel frame. Sofa repaired,2018-12-11 09:45:24,Finalised_technician,Foam,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,George Mylonas,Amie Clutterbuck,2
Bankstown,BN,NSW Metro,44381,2014-06-21,Valentina,Ivanov,tina@abihire.com.au,0402141471,2018-11-29 14:24:42,sanruary 5 seater corner lounge suite,2170,50719,812734,From: Tina Ivanov <TinaIvanov@abicivil.com.au> Sent: Thursday  11 October 2018 10:00 AM To: Store Bankstown Cc: Ed Seixas Subject: AMART FURNITURE Sales Order # 400 - 812734    Hi    Please find attached sales order and pictures   I would like someone to come out and inspect our lounge which is still under warranty   The lounge has dipped in many areas  the cushions sunken   the frame is also broken in some places and we are having problems with the recliners   copy of email sent 11/10/18,90.00,On inspection  the customer complained the whole lounge after 52 months of usage. The CM want a new for old and sweared to the god that he won't buy another Amart product except table and timber furniture. The damage was on every single seat. The CM was large built. The house was stale and smoking smell. There was stuff under the seat and fall into the backrest. The surface of the lounge was super clean but thick dust was found under the seats and trapped in the rear flip of backrests. In my opinion  the CM didn't look after the lounge and all issues were not happened recently.  I marked them from left (1) to right (5) seat and stated related issues based on the assumption that if they were not being abused. (1) LHF recliner. The left arm piece was falling apart from the seat (1 x INT1). The front panel of back rest was sagging (1 x S2). The mechanism was bent and tilt to the left (1 x M2) (2) Left middle seat. The both sides of KD brackets were loose (1 x INT3).,The front panel of back rest was sagging (1 x S2). The right side seat foam collapsed (1 x INT2). The rear bottom dust cover was ripped off and exposed timber rail inside (1 x INT3) (3) Corner seat. The left backrest was sagging (1 x S2). The left side seam was ripping off to approx 40cm (1 x LR1) and left side seat foam of left seat collapsed (1 x INT2). The right side seat foam of right seat was collapsed (1 x INT2).  (4) Right middle seat. The front bottom dust cover was ripping off to show timber rail underneath (1 x INT3). The left side seat foam collapsed (1 x INT2). The back rest was sagging (1 x S2). (5) RHF recliner. The mechanism was bent and tilt to the right (1 x M2). The back rest was sagging (1 x S2). The left side seat foam collapsed. (1 x INT2). The only good back rest was the right side of corner seat. All other 5 backrests were sagging to different degree. I would question that why the pocket springs of 5 seats were not damaged after 52 months.,2018-12-11 14:23:50,Reselect,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,George Mylonas,2
Dandenong,DG,VIC,44391,2018-11-01,Belinda,Phillips,bindii3@bigpond.com,0400543095,2018-11-29 15:50:59,CHASER 3 Seater with 2 inbuilt Recliners,3910,51067,213604,When sitting on the right end recliner it is dipping to the right side and when you try to put the recliner foot up it gets stuck/hitting  on the bar at the bottom and you have to recline the back for it to be able to go past the bottom bar.,170.00,LHF recliner on 3 seater getting stuck when opening and closing due to LH side mech arm hitting bottom metal joining rail. Mech twisted.,Replaced mech with new  recliner now working correctly. Customer very happy with repairs.,2018-12-11 11:25:48,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,George Mylonas,Kelsey Oliffe,2
Springwood,SW,South QLD,44512,2018-06-16,Robert,Hobday,robert.hobday88@hotmail.com,0487221032,2018-12-01 14:15:32,Spartacus 6 seater corner suite,4128,51203,216718,The lounge stitching is coming apart and was supposedly fixed around 2 wks ago when we filled out the last warranty claim. The next day it was coming apart again now the springs are starting to protrude through the top of the lounge. Under the recliner is ripped from when the guy must have replaced the frame. We do have more than 4 photos of this. We want something done about it this is our second lounge.. also a replacement lounge from our previous one that we had nothing but problems with. Now we are having continuous problems with this one. This is rediculous. We will not accept the same person fixing this lounge you can get someone else to fix it properly.,0.00,,,2018-12-11 16:48:51,Changeover,,,,,,,Anyssa Chorvat,,3
Ballina,BA,NSW,44585,2014-10-30,Ken,Brown,kdbrown01@bigpond.com,0429192915,2018-12-03 09:55:28,San Marco 3 seater with 2 inbuilt electric recliners,2478,51129,165089,Extension arm broken on left hand recliner when looking at it from the front. Recliner has been used normally so unsufe of what has caused the issue.,200.00,Drive bar on Mechanism is bent preventing footrest from closing.With regular use by customer and attempting to close mechanism scissor arm has broken.Suite is well looked after by retired couple -no signs of misuse.In my opinion issue is a manufacturing issue,As per quote replaced drive bar and mechanism reattached base to track tested with customer -complete,2018-12-11 10:10:57,Finalised_technician,Mechanism,Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,George Mylonas,Amie Clutterbuck,2
Ballarat,BT,VIC,44655,2017-06-14,Daniel,Price,Priced599@gmail.com,0354615042,2018-12-03 19:51:57,Millennia 3 seater,3465,57901,122693,The buttons on the right side seat do not work  the lights on the button do light up but the seat does not work. I have checked that all plugs are connected,0.00,cupholder issue,Repalced the cupholder  the recliners works well now.  We also found that another recliner  the middle iron frame broke so there's the noise when running the motion. We can't fix that  need to replace the whole mechansim. Customer said that he will contact customer service again.,2018-12-11 11:05:56,Finalised_technician,Trigger Button (Electric),Manufacturer,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,George Mylonas,Mitchell Demnar,2
Cockburn,CB,WA,44683,2016-12-26,Leona,Smith,leonasmith@live.com.au,0421912435,2018-12-04 10:58:38,Ontario 3 Seater Sofa,6167,56524,242852,the sofa is sunken in  in the middle. I do not know what caused this  as it was like this when I got it  despite following the instructions at the time. It is quite uncomfortable and doesnt look very nice as a result.,90.00,Customers issue is the seat cushions have collapsed in the middle where the two cushions meet  customer has had for approximately 2 yrs and says this  is how it’s always been,Inspected sofa  looked inside underneath  nothing structurally wrong at all  it appears to be the loose fill in seat cushion tops has compacted or not enough fill  the only way of getting to repair is remove seat base and leather and take out cushions  open up add more fill  sew cushion back up and reassemble   Rang CSC and told them this  they said just do report  Us timer also didn’t realise legs were inside sofa  so I put them on for her,2018-12-11 15:58:11,Changeover,Filling - Soft Fill,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,David Hasted,2
Cockburn,CB,WA,44704,2017-04-15,Eric,Moyes,chantz86@hotmail.com,0405766118,2018-12-04 14:49:03,Alberta corner suite with chaise,6167,57875,248959,Pull leaver on recliner has snapped again.,110.00,Customers recliner cable frayed and broke,Replaced cable,2018-12-11 10:00:39,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,George Mylonas,Amie Clutterbuck,2
Joondalup,JP,WA,44744,2017-06-26,Stephen,Kelly,kellystephen5000@hotmail.com,0499141970,2018-12-05 09:27:25,San Marco Corner Lounge,6028,57775,888769,Handle for reclining chair broke.,110.00,Trigger cable broke on rhf seat next to corner unit,Trigger cable replaced  Recliner tested and reinstalled with other couches  Recliner tested - working,2018-12-11 09:08:40,Finalised_technician,Trigger/Cable,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,George Mylonas,Amie Clutterbuck,2
Braybrook,BK,VIC,44759,2018-10-02,Akhila,Tatineni,akila297@gmail.com,0435123969,2018-12-05 11:23:56,Millennia 3 seater2,3337,57901,109646,Thee switch board has been stuck  not able to open it .  USB cupholder not lighting up as well,0.00,charge station not work,replace the charge station box.,2018-12-11 09:41:41,Finalised_technician,Transformer,Manufacturer,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,George Mylonas,Mitchell Demnar,2
Gepps Cross,GC,SA,44772,2015-09-11,Kiera,James,krazy-kj@hotmail.com,0430298906,2018-12-05 12:31:18,Seattle 3 seat sofa,5114,48509,966639,Spring has broken again. Not impressed as I was told by the last repair man that it wouldn’t happen again.,0.00,,,2018-12-11 11:54:16,Discount to Keep,,,,,,,AMY BLATCH,,3
North Lakes,NS,South QLD,44804,2018-09-05,Fiona,Carr,carrcrew69@hotmail.com,0430564114,2018-12-05 17:38:21,Alfred Recliner,4508,58478,245920,When the recliner is in the recline position  the edge of the chair is touching the ground  when you are sitting/laying in it  it feels like it is going to tip over. So you have to lean on the other side.,170.00,Bottom of armrest frame dragging along floor when seat is reclined on single stand alone recliner. Mechanism mounting points have bent. Suite is reasonably new and damage is most likely caused from transport. Unable to determine cause of damage.   Suite is in good condition.,Replaced mechanism. Customer satisfied with repair.,2018-12-11 10:21:38,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,George Mylonas,Kirra Organ,2
Dandenong,DG,VIC,44826,2018-07-28,Kristie,Donnelly,kristie_d_5@hotmail.com,0430908397,2018-12-06 09:49:38,DIAMOND 3 SEATER SOFA,3156,50952,205802,Sofa was purchased end of July  picked up late August. We have just moved into our new home  however the protector/ plastics being in perfect condition  once taken off they have revealed a tear in the right rear arm.,0.00,,,2018-12-11 09:18:08,Changeover,,,,,,,George Mylonas,,3
Yamanto,YO,South QLD,44980,2016-04-10,Gail,Ellis,ig.ellis@bigpond.com,0409516032,2018-12-09 07:13:35,Spartacus recliner,4306,51200,713239,Seat dipping down in back left hand corner as you face the chair  this was “fixed” a few months after purchase but has never been right,0.00,,,2018-12-11 11:33:27,Discount to Keep,,,,,,,AMY BLATCH,,3
Benowa,BE,South QLD,45048,2018-06-15,John,Graudins,alcroncleaning@gmail.com,0401280214,2018-12-10 09:46:10,Erin’ accent chairs,4226,61661,531990,Heavy  squeaking in one chair Sunk in sitting area bad,0.00,,,2018-12-11 15:57:49,Changeover,,,,,,,Amie Clutterbuck,,3
Townsville,TV,North QLD,45140,2016-06-27,Jenny,Potrzeba,315120@noemail.com.au,0403342454,2018-12-11 10:31:22,juniper 2 seater,4814,54834,315120,sat on the seat and one of the springs broke,0.00,,,2018-12-11 10:38:13,Discount to Keep,,,,,,,AMY BLATCH,,3
