STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Gepps Cross,GC,SA,36952,2014-10-25,Steven,Martin,steve.martin@live.com.au,0408421886,2018-08-04 10:58:27,Spartacus 6 Seater Corner Suite,5095,51203,943436,The foam in the 3 Seater Recliner Section (photos attached) of the 6 seater suit I purchased has degraded through normal day to day use and is uncomfortable. In the lower back section the foam has lost all cushioning and the user can now clearly feel the flat wooden support board behind them. The inner sidewalls of the bottom cushion have degraded and now a 'hole' is in the centre of the couch causing the users to lean inwards and also prevents a third person from sitting. The upper back and lower leg cushions are now saggy and uncomfortable.,680.00,On the 3s section the filling on the backrest's has degraded to a point where it has no support. I checked inside the lounge/backrest for suspension issues but there were none  the damage is in the filling of the backrest. this will be 2x int 2 to repair - I will also fix the frame digging into the back issue included in this. the frame on the backrest digs into the lower back because the seats sink so low the support areas are not aligning properly. this will be 2x int 2 to try to repair The zig zag springs are making a lot of squeaking noises. I can try to fix this whilst doing the repairs to the seat foams. there is a gap between the 2 seats - I think this is an alignment issue - I can fix this as part of the mech repair. the RHF mech has a lot of movement in it and feels very unstable. m2 to repair. The kd brackets are loose on both seats - I can fix this whilst fixing other issues.  The lounge looks on ok condition for the age  does not look miss used or abused.,inspection and report. Returned to complete all of the work mentioned in the report. The customers were very happy with the result. Also whilst doing the repair I went to take the KD bracket of of the LHF backrest  This was cross threaded and loose  There had been  screws put behind the bracket to force it out and tighten it so it wouldn't move. This was done by the manufacturer. Apart from taking a lot of time to fix this is just very sloppy workmanship and was always going to fail.  Just thought I would let Amart know.,2018-10-23 17:21:50,Finalised_technician,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Mitchell Demnar,Kirra Organ,2
Cockburn,CB,WA,38142,2017-12-11,Jamie,Hodge,littlebumblebee@bigpond.com,0407472532,2018-08-23 16:59:42,Spartacus 3 seater with in built recliners x2,6233,51201,262745,Padding is pulling away feels like springs are going to come through where padding has come away from each other feels like the sides a coming away on it won’t show up in photos feels quite loose but has not pulled away as yet  where the padding is coming away it's making the recliners are all out of line and looks like everything is dropping and out of line   there is also a tear on top of the recliner wanting to order a patch to get this fixed as I don’t think this tear will be covered under the warranty thank you,90.00,Lhf recliner on 1st 2 seater  issue  foam sagging  legrest has tilt. Foam issue seems initially in the legrest where the foam is nit sitting correctly  internal look of foam shows that the foam has moved inside if it's pocket and folded over creating this look  further investigation also shows that the seat foam directly under the effected leg rest area has failed also as it has flattened significantly for the time customer has had lounge. While investigating lounge it was also noticeable that the mechanism has a bend in the legrest area which is making the legrest have a slight tilt and causing minor issue with closing the recliner.  Rhf recliner on 2nd 2 seater. Same issues as above. The foam on seat cushion on this seat is more flattened than the first. This lounge also has a tear in the headrest which looks like something had caught on it. Client not sure how happened.  Apart from issues the lounge seems to be in very good condition,Report only,2018-10-23 10:58:26,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Rose Tandy,,2
Midland,MD,WA,38714,2017-02-23,Mudassar,Shaikh,mudssar92786@gmail.com,0430392786,2018-09-02 22:41:10,Iris click clack sofa bed,6053,48667,150944,As you can see in photo that spring looks brake unde it. That's why it's not pop up any more ot's go down.  - 2 at home and 2 at brothers place Unit31  75 Herdsman parade  Wembley.,0.00,,,2018-10-23 12:16:47,Discount to Keep,,,,,,,Rose Tandy,,3
West Gosford,WD,NSW Metro,39569,2014-12-14,Michelle,Dower,michelle.dower@hotmail.com,0421987441,2018-09-16 11:44:32,Spartacus 3 seater,2259,51201,617362,This lounge is used more than the other one purchased with it and I believe the design of it has caused the foam and foundation for the person seated in the centre to collapse and fall away. In addition  the foam at the rear has deteriorated to a point that it is very uncomfortable to sit for long periods due to the frame being in contact with your lower spine and you can fell the hardness of the springs through your buttocks.,0.00,,,2018-10-23 15:39:40,Discount to Keep,,,,,,,Rose Tandy,,3
Virginia,VI,South QLD,39796,2016-04-19,Geraldine,Aquilar,448727.aquilar@armartfurniture.com.au,0406650301,2018-09-19 15:40:39,Conrad Corner Chaise,4017,49971,448727,Customer came into the store originally 4/11/2017 she sent through photos to process warranty claim. Customer resent the photos on the 25/07/2018 unfortunately we couldn't open them and asked to have them resent in a different format we have just received them today as she has been unwell and recently had a baby and was unable to do sooner - customer is not to good with technology.   Conrad has outer cuts in the covering,0.00,,,2018-10-23 16:58:59,Discount to Keep,,,,,,,Rose Tandy,,3
Campbelltown,CM,NSW Metro,40169,2018-09-12,Nathan,Lean,nathan_lean@iinet.net.au,,2018-09-25 21:38:36,Millennia electric recliner,2566,57899,812621,Right side storage arm rest has a faulty support strut. Lift up arm rest and support strut wont hold it up. Not even a week old.,150.00,On inspection  the customer pointed out the faulty gas strut on the LHF arm. I'd check out the motion of the recliner which is in working condition and replaced the gas strut to the satisfaction of the customer.,Job complete,2018-10-23 16:23:50,Finalised_technician,Gas Struts,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Mitchell Demnar,Anyssa Chorvat,2
MacGregor,MG,South QLD,40246,2016-03-12,Tanya,Sansom,dtsansom@gmail.com,0404079351,2018-09-27 11:01:38,Spartacus,4116,51201,297102,The recliner on one hits the floor the frames are out of shape on both suites no support in 2 seats you can feel timber in your lower back when sitting,90.00,1/. In my opinion the continual issues with the Spartacus lounges is a design fault.  2/. While attending this appointment the customer showed me both 2.5 seaters LHF and RHF mechanisms have failed. All 4 arm rests hit the floor when reclining.  3/. The front knee roll on all 4 seats has collapsed. ( pocket spring pack foam surrounds have failed on the front knee roll).  4/. Customer pointed out the pillow top arm rests have gone soft.,No work carried out during inspection.  1/. To complete repairs on both 2.5 seaters/ 4 mechs need to be replaced and the front foam surrounds of the spring pack needs rebuilt ( replaced).  Both lounges are in very good condition.  The customer is very pleasant but disappointed with the lounges.  I will put in a quote and keep it fair to keep all parties happy. Repairs will have to be completed in our work shop.,2018-10-23 15:47:12,Finalised_technician,Mechanism,Design,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Mitchell Demnar,AMY BLATCH,2
Oxley,OX,South QLD,40512,2016-08-16,Sarah,Wood,sarah4307@hotmail.com,0438980009,2018-10-02 12:19:18,SPARTACUS 3 Seater with 2 Inbuilt Recliners. Upholstered in Microfibre. (1050Hx2180Wx1070D),4307,51201,390244,Recliner won’t close due to bent metal.  I believe this is due to weakness / defect to metal.,230.00,On inspection customer showed me that the lhf mechanism on her recliner has broken and she cannot close it. On further inspection I found that the front lhf mechanism arm has snapped . I have pulled the lounge apart and replaced the broken mechanism with a new one supplied by amart. The recliner now works as it should and the customer is happy.,Job complete,2018-10-23 15:00:00,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Mitchell Demnar,Catherine Sal,2
Cockburn,CB,WA,40592,2018-10-03,Store,Cockburn,dispatch.cockburn@amart.com.au,,2018-10-03 12:48:52,Cressida,6164,594230001,0,Floor Stock damaged. Jumped on by child  got a damaged motor. Motor needs to be replaced on the recliner,130.00,Motor on recliner is broken   store stock,Replaced motor and tested,2018-10-23 17:28:27,Finalised_technician,Motor,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Mitchell Demnar,Mitchell Demnar,2
Cockburn,CB,WA,41181,2018-08-12,Rhonda,Gates,gazandronny@gmail.com,0418957593,2018-10-12 13:55:49,Spartacus Recliners,6172,51201/51200,255742,When sitting in it and you move you can hear wood cracking inside it.  The padding on arms feels like it has gone.,170.00,Client was hearing a creaking nose when sitting on the 2 seater and both recliners. When examined and listening to lounge noise when client sat in them it could be determined that the creaking noise sounded metallic. This indicates a bracket issue. Upon further investigation it was determined that the brackets on the lounge where loose and as the lounge was used the brackets were clunking against the wood. I Have also done a feel test on the frame work to ensure there was no issue just to confirm no other cracking or frame structures. Client was concerned with the right arm of one of the single recliners. The armrest foam has shifted and compressed where the clients elbow leans. I explained to client that this was not product fault but a typical issue when done one is a heavy elbow leaner. I showed client how to rebuff the elbow flatten by manipulating the intern l foam.,All 8 brackets of the suite have been checked and tightened. Noise has been rectified.,2018-10-23 17:06:17,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Mitchell Demnar,George Mylonas,2
Bankstown,BN,NSW Metro,41212,2015-05-05,Olindo,Marcocci,omarcocci@gmail.com,0433570372,2018-10-13 07:00:51,Radley MK11 Large Corner Suite,2234,52357,830775,The corner section of the suite has an issue with the the left hand side of the backrest. We have already had a claim and repair done on the right side of the backrest. I think the issue is the same as previous. The nut that holds the backrest to the seat is giving way.,190.00,On inspection  the customer pointed out that left side of backrest on the corner lounge was fixed last time and it happened to the right side this time. It was wobbly. Further inspection  the right hand side metal frame was loose that holds the backrest. Tightened up 3 loose nuts to get a solid base frame. Adjust the backrest clips to fit in properly. Customer was happy with the quick turnaround and fix before his holiday plan.,Job completed. Service cost of $190+GST,2018-10-23 15:32:32,Finalised_technician,Fasteners/Connectors,Normal Wear & Tear,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Mitchell Demnar,Sharmin Sultana,2
Benowa,BE,South QLD,41308,2017-09-30,Kim,Green,kimwin@bigpond.net.au,0413450483,2018-10-14 15:29:10,Millennia 3 seater,4211,57901,512819,The left hand recliner makes a clunking sound just as iis about to close this one has already been repaired once already and they put padding under seat,130.00,Issue 1 -  Mechinisim bolts had come loose from he frame due to ware and tare causing mech to clunk and not always close properly. Issue 2 - dust cover under recliner torn due to additional foam being added from previous repair and clearance tp mech reduced causing rubbing,Issue 1 - Re aligned and tightened all bolts and also fastened with additional screws  Issue 2 - small repair to 2 x dust cover holes from mech rubbing,2018-10-23 17:10:12,Finalised_technician,Mechanism,Normal Wear & Tear,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Mitchell Demnar,Emma- Louise Thornton,2
Fyshwick,FK,ACT,41363,2018-10-10,Iain,Cole,iaincole@tpg.com.au,0474140925,2018-10-15 12:41:30,Millennia 3 Seater,2905,57901,29710,James - Office Manager - Fyshwick Store - Submitting on behalf of customers.   Customer phoned and the center console section has no power - appears to be an issue with the electrical plugs connecting in the center section.,110.00,The electric plug was broken wnen it arrived  cm is happy if I swap plug with a new one. This would be a $40 repair  under electrics.,Report Work completed. Customer tested it and happy with result.,2018-10-23 16:06:25,Finalised_technician,Cables/Leads (Electric),Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Mitchell Demnar,George Mylonas,2
Cannington,CT,WA,41406,2018-10-07,Srikanth,Gopalakrishnan,gkanth73@yahoo.com,0434057450,2018-10-15 23:15:55,Alfred 3+2 Couch,6155,58478,516503,One of the three seater couch's back rest didn't sit properly and seems like manufacturing defect. This happened straight away when we inserted the back rest into its slot.  That particular back rest is quite unstable and shaky.,130.00,The LHF backrest is leaning outward  Removed backing as there was a lot of movement. The outer side kd bracket has a bolt missing and the inner side was very lose The kd release clip flap was in the inner side of the slide,I installed a new bolt and secured both bracket s I tightened the other side brackets as well I discussed the use of the mechanism as well as the expected wearing in as per time on the backrest,2018-10-23 13:11:47,Finalised_technician,KD Brackets,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Mitchell Demnar,Amie Clutterbuck,2
Townsville,TV,North QLD,41577,2017-02-25,jamie,campbell,jamielee129@hotmail.com,0420481003,2018-10-17 16:13:27,betty 3 seater sofa,4802,52733,332496,pole under sofa has snapped rendering sofa useless as unable to fold out  cause unknown just general use and it has broken,0.00,,,2018-10-23 15:11:14,Reselect,,,,,,,Emma- Louise Thornton,,3
Logan Central,LC,South QLD,41642,2018-10-16,JOHN,BARTHOLOMEW,diane_bart@bigpond.com,0409794591,2018-10-18 14:41:44,ASCOT 3 seater,4124,52741,336263,Customer received their new lounge the other day and one recliner won't operate.  Customer has had a look underneath and the recliner won't work because the trigger cable is in the wrong position.,110.00,1/. RHF recliner on 3 seater isn’t operating.  2/. Trigger release cable has been incorrectly fitted.,1/. I discounted the trigger release cable from the mechanism.  2/. I straightend the cable out and Fitted it in the correct location. Tried and tested works perfectly.  Customer very happy with service and repairs. The 3 seater is in brand new condition.,2018-10-23 16:33:31,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Mitchell Demnar,GRAHAM  MACDONALD ,2
Springvale,SV,VIC,41669,2013-02-28,Toula,Laspas,Kon.Laspas@gmail.com,0412944977,2018-10-18 18:39:41,Toronto 2 seater (rr)  upholstered in 100% leather.,3165,44254,40975,The two seater spring recliner is not functional. It appears the spring is loose and there is no push/pull motion (this is solely the left side of the two seater leather recliner). This means that the area where the feet are positioned does not move up. As per the images attached  particularly image 4  you can see that the side lever is pushed back with the seat not moving to its intended use.,110.00,Cable had snapped at the trigger point. Also noted the plastic trigger had a piece of plastic  which was starting to break Checked rest of mechanism and everything looked ok.,Replaced trigger cable and plastic trigger mechanism. Got customer to test the mechanism and everything in working order,2018-10-23 14:57:34,Finalised_technician,Trigger/Cable,Normal Wear & Tear,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Mitchell Demnar,Brenda Stewart,2
Cockburn,CB,WA,41723,2018-02-08,Nina,Kleinbreuer,nkleinbreuer@outlook.com,0415551611,2018-10-19 19:04:31,Keller 3 Seater,6149,60357,266628,Apart from the worsened stains  there is a sagging problem also. I only started using the couch few months after purchase (probably in May)  then I was overseas for 5 weeks so there was no overuse  but yet there is great sagging between two seats which makes the couch uncomfortable.,0.00,,,2018-10-23 13:58:55,Discount to Keep,,,,,,,Mitchell Demnar,,3
Glendale,WY,NSW Metro,41831,2018-05-23,Miljenko,Gudelj,zrinka.butterworth@gmail.com,0423741898,2018-10-22 07:58:38,Saloon Corner Lounge with inbilt recliners,2299,59022,779235,RE:3961 - Closed claim This is our 3rd time making contact. Clm above has been closed however the issue has not been resolved & sofa has deteriorated further. Received a phone call from a lady asked to call back  have called back  received no response. Purchase made in May 2018  sofa arrived late June. It has been less than 4 mths & sofa is literal falling apart. I am requesting a full refund or a new sofa or credit where I can choose a new sofa. My wife is currently receiving treatment for cancer & this is putting extra stress on us. Assessor attended re 3961 & attempted to repair however it has not repaired the issue & as mentioned previously sofa has deteriorated . I work & at times its difficult to answer my phone so please send an email if any further information required. Thank you.,0.00,,,2018-10-23 17:15:40,Reselect,,,,,,,Emma- Louise Thornton,,3
Helensvale,HE,South QLD,41846,2017-11-19,Nicole,Jackson,auntycole_68@hotmail.com,0422404795,2018-10-22 10:07:17,Oracle corner lounge,4212,50723,406400,Not sure what cause it as I'm the only person who sits on the couch.  As you can see from photos sticking coming apart.,0.00,,,2018-10-23 09:19:14,Changeover,,,,,,,Rose Tandy,,3
South Morang,SG,VIC,41876,2018-10-15,Maryann,Muscat,ma.muscat@bigpond.com,0410417706,2018-10-22 12:52:10,Alfred 3 seater,3754,584780002,816929,customer has advised that the LHF recliner will not clip into place customer was also having issue with the middle recliner clipping into place as well - requested technician  CSC lodging on behalf of customer,130.00,The customer pointed out that the Rh backrest on the three seater wasn’t connected properly and there was a section of loose top stitching,The backrest bracket was removed and refitted correctly and the stitching was repaired onsite.,2018-10-23 17:31:36,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Mitchell Demnar,Kelsey Oliffe,2
