STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Penrith,PH,NSW Metro,35903,2015-01-07,Katrina,Melville,kat.selles@hotmail.com,0402982104,2018-07-18 18:11:47,Sanctuary 5 seater corner lounge suite,2749,50719,955727,In regards to the two recliners  the armrests of both seats are starting have to collapse away from the lounge. One seat is worse than the other and the backing of the lounge for that seat is starting to come off as well. I'm not sure if there is anymore structural damage to this seat. Also for both recliners  when reclining the 'foot rest' extends on an angle. Lastly  the buttons also periodically become stuck on when trying to recline or de-reclines.  I'm also unsure if there is any internal structural damage to the corner seat  I'd appreciate if it could get looked over as well to make sure.,350.00,First Visit - RHF arm of the RHF recliner had broken. Looks as if too much force placed on arm when getting off the recliner or possibly the lounge has been moved causing it to catch and break. The lounge is in good condition and doesn't look to be poorly treated by the customer. Likely cause - unintentional external force. - LHF arm of LHF recliner has no structural issues. - Customer mentioned in report back of lounge coming away  there was no signs of any damage to the back of the lounge or any area coming away.  - The electric trigger needs replacing on both recliners. Will need to order these from parts and then go back to the customer to replace. There is no external damage to the trigger  they are both getting stuck when attempting to recline. Likely cause - manufacturer. Second Visit - Returned to customer house to replace triggers / switches.,First Visit - Fixed collapsing arm of RHF recliner. All fixed and strong. - Could not replace the triggers as they were not sent  will amend quote to include a second call out once approved will order the parts again. - Updated quote to remove item not applicable and add another call out fee and 2 x triggers. Second Visit - Replaced 2 x triggers / switches. All fixed and in good working order.,2018-09-05 12:17:52,Finalised_technician,Frame,External Force,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Kaitlin Evans,Layna Wilson,2
Midland,MD,WA,35966,2014-02-22,craig,watts,craig267@hotmail.com,0421641172,2018-07-19 14:34:43,revolution corner suite,6069,44676,96843,The couch was repaired approx 1 year ago  the same section has separated again and also there is lumpy bits in the seat cushion   feels like springs,90.00,Issue 1-The fly material beneath the backrest of the chaise section has frayed and separted. This has previously occurred on another section of the lounge which has been repaired and is still in good condition.  Issue 2-The customers mother was there to let me in and she mentioned that she had been asked to inform me that the customer can feel the wood while sitting down. She did not know where. I worked out that the customer has been sitting or laying in the jojn between the chaise and the adjacent seat. I have come to this conclusion because the area appears to have been comressed more than the test of the seats and the timber can be gelt in that section.,Quote includes replacing the damaged fly with a stronger material as was done in the previous service request.Thos requires removing the while seating fabric from the frame  reupholsering the fabric and reattaching the fabric to the frame. Issue 2 may be a result of wear and tear due to the customer sitting in the area described. If a quote is wanted to add foam to the two sections please advise.,2018-09-05 12:24:43,Discount to Keep,Flys,Design,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Elva Tou,AMY BLATCH,2
Logan Central,LC,South QLD,36209,2017-12-18,Bianca,Temple,15biancatemple@gmail.com.au,0434965745,2018-07-23 14:02:36,Cressida 3 seater,4207,59423,326037,2 couches have faults. Couch 1. Home button doesnt return back up. Its stuck on and gets hot. Head rest doesnt work. Can hear motor working but head rest doesnt move. Reclinner makes alot of noise when moving. Found two bolts on floor. Can see its warped out of shap. Srew also missing from charging socket. Couch 2. Have to press both home and open button together before any other button will work. Lights dont turn off on same control pannel and gets hot. Underneath light bar needs new lead (not warrenty puppy chewed it  require technichian to fit new one when here at our expense),420.00,1/. RHF recliner on the 3 seater isn’t operating. ( cup holder controller has failed).  2/. LHF recliner on the same 3 seater makes a loud grinding noise when operating. ( electric recliner motor has a broken rear mounting casing and bolts found on floor).  3/. RHF head rest on the same 3 seater has a bent mechanism causing the head rest to rise up instead of moving forward.  4/. RHF recliner on the 2nd 3 seater isn’t operating ( cup holder controller has failed).,No work carried out during inspection.  I will quote for repairs to be completed as I will need to order parts.  Both 3 seaters are used daily and are in good condition.  In my opinion the broken electric motor may have been transport damage.  The minor damage to the light bar on the 2nd 3seater ( caused by the customer) will be repaired when I complete the warrantable repairs at no cost. All repairs completed.  Customer very happy.,2018-09-05 06:50:42,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,George Mylonas,2
Port Macquarie,PM,NSW,36431,2017-01-20,Clayton,Coad,portstad@bigpond.net.au,0401527660,2018-07-26 15:52:16,AURORA Large Ottoman,2444,53485,154284,Legs on the ottoman have a manufacturing fault where they snap from underneath us. The steal right angel leg has broken on 5/7 ottomans we purchased  after discussion with the store manager we were sent this link to get in contact with your support team as we are concerned if the product is replaced the same issue will continue.,360.00,2 × bench seats have compromised feet   total amount of 8 feet and one has a damaged centre leg (customer has thrown out leg before appointment). Both required dustcovers.,All legs replaced apart from centre leg on one of the bench seats  as I didn't have the part due to not knowing it was required. Replaced dustcover on one but I didn't have enough to do both. Foot and dust cover done.,2018-09-05 10:14:55,Finalised_technician,Legs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Natalie Saunders,2
Benowa,BE,South QLD,36762,2012-10-28,Belinda,oxer,Belindaoxer@yahoo.com.au,0421502303,2018-07-31 17:05:02,Quatro 3 seater sofa,4220,45161,365189,## to tech please only inspect and repair on issue lodged thank you##  Right hand seat has a hard lump ? Broken spring which makes it impossible to sit on as very uncomfortable.,380.00,Pocket springs on lhf seat can be felt when sat on . The rhf seat has also collapsed into the middle . Looks to be materials at fault,New pocket springs will be oreder and installed on site   Job complete,2018-09-05 06:52:38,Finalised_technician,Pocket Springs,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,kim Blair,kim Blair,2
Townsville,TV,North QLD,36942,2013-07-07,Michelle,Senent,michellesenent@yahoo.com.au,0438917443,2018-08-03 22:08:11,Memphis recliners,4810,43534,251714,The spring has gone on the recliner again just had the other one fixed this is the second time for this one,110.00,1. RHF single recliner: Footrest not opening when trigger is pulled - broken.  2. One spring on floor - end snapped off.,1. #3 short tail trigger installed and tested.  2. Broken spring installed on to mech.  CF + R/Q + M1 = $110,2018-09-05 06:46:10,Finalised_technician,Trigger/Cable,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,kim Blair,Kirra Organ,2
Joondalup,JP,WA,37513,2017-10-02,Sarah,Kavanagh,sarah_hope08@hotmail.com,0409883153,2018-08-13 15:08:23,Chaser 4 seater theatre suite,6028,52671,897503,The springs in the seat are not supportive and the seat collapses when you sit down. The chair makes a clunking noise when you sit down  it is uncomfortable and unable to hold our weight.,90.00,RHF seat on 2 seater sinking in - Caused by Zig Zag Spring that came off the frame  Sharp staples can be felt through vinyl on side of same seat. This is caused by staples in frame shot in too deep  protruding through on the other side of the frame  RHF seat on same 2 seater is also feeling soft and is compacting too fast. The seat is uncomfortable to sit on and is much softer compared to the 2 recliners.  This is caused by premature compacting of pocket springs/foam in the seat.  CM is asking about a replacement option,Report and quote only,2018-09-05 15:22:11,Discount to Keep,Zig Zag Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Agalelei Faaumu,Anyssa Chorvat,2
Auburn,AN,NSW Metro,37594,2018-07-30,Hossam,Hassan,hmeqbel@hotmail.com,0426080004,2018-08-14 14:59:54,Diamond 2 Seater,2150,509510004,917647,Lodging claim on behalf of customer due to damaged dust cover. This is a Logistics claim  however we can send a tech to repair the dust cover.,210.00,The stitching has failed around the zipper of the leg storage compartment in the dust cover this is a manufacturing issue that can be resolved onsite.,A hand stitching repair was undertaken  the customer was not at the premises during the repair. Please note the sofa is at a commercial premise not a home.,2018-09-05 10:31:41,Finalised_technician,Stitching,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Kaitlin Evans,Natalie Mitchell,2
Logan Central,LC,South QLD,37649,2017-01-26,renee,stoner,rstoner@live.com.au,0433462251,2018-08-15 13:33:39,electric recliner,4124,54733,314044,we have had the lounge and the chair looked at and "fixed" a week or 2 ago and since he has been the lounge has now got a metallic spring clunk noise when you try and close the foot rest and the chair now leans the other way to what it was the first time when he came to fix it. it was leaning to the right now its leaning to the left instead of being level,70.00,1/. Single electric recliner is leaning to 1 side.  2/. LHF recliner on the 3 seater has dropped and the bottom of the arm rest is hitting the floor.  Both Single recliner and LHF seat on the 3 seater need the mechanisms replaced.,No work carried out during inspection.  1/. I was asked to return to this customer under leather doctor warranty as I have recently repaired the lounge.  2/. I replaced the mechanism in the Single electric recliner ( which has failed already) and adjusted the back rests on the 3 seater. When I left the customers home that day the suite was working perfectly and the customer was very happy.  I don’t understand how the mechanisms could have failed in such a short time. The customers husband is a large man but still for this repair to have only lasted a few weeks. I don’t believe I have not done my job correctly  I can only put it down to manufacturing failure. The lounge is in good condition and the customer obviously looks after the suite as the house and contents are immaculate. I will put in a quote for repairs but I’m worried this maybe an ongoing issue.,2018-09-05 11:28:12,Changeover,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,George Mylonas,2
Glendale,WY,NSW Metro,37951,2018-04-11,melissa,booth,jaymel3@bigpond.com,0411050306,2018-08-20 17:25:17,Millennia 2 seater,2318,57900,765476,Found rh arm rest not sitting correctly. And lounge sits lower at rh side. Found timber inside frame is split. Lounges only in boxed last month and set up last night as we moved into our new home. Since delivery all pieces of furniture on this sales order were stored flat on the ground in the third garage of our rented property. Any issues please call me on 0411050306,90.00,The LHF 3RR has a broken timber frame in the rear corner  and bent the mechanism.  It is not clear how this has happened but would assume due to the severity of the break that it has been dropped during transport. The customer has had the lounge for a while and has only just unwrapped it in There new Home.,Assessment and report only. Revise quote.,2018-09-05 10:30:18,Changeover,Frame,Transport,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Kaitlin Evans,Kaitlin Evans,2
Capalaba,CA,South QLD,38053,2015-07-04,shannon,vaughn,shanwowmagic@gmail.com,0448097906,2018-08-22 08:46:16,Spartacus,4500,51203,362821,The recliner is has begun to work improperly after use. When released it needs human assistance to raise it up and doesn't completely reach its top point. The right hand side of the foot rest also is starting to dip.   We use this couch nearly everyday so I'd say constant use has been the cause of this issue.,460.00,Footrest on a lean and hard to close on LHF recliner of 3STR. Mechanism bent most likely result of seat frame larger than mech is able to support. Mechs have been replaced previously on the 3STR.  Customer reported issues with padding on 3STR backrests & seat cushions. Inspection has found front foam of seat cushions has unglued and shifted causing pocket springs to be felt. backrest padding has compressed from general use (manufacture). Customer can feel timber in backrest (wear & tear  suite is 3yrs old)  PO 201500459,Replaced mechanism. Customer satisfied with repairs. Have advised customer additional issues will be reported. Only had time allocated to replace mech. 4.9.18  Replaced foam in seat cushions. Secured foam in place by gluing felt over seat cushion. Customer satisfied with repair.,2018-09-05 10:43:28,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,kim Blair,2
Oxley,OX,South QLD,38055,2017-07-05,grace,cottone,gracecottone@hotmail.com,0438647244,2018-08-22 10:10:37,milennia electric recliner,4074,57899,385886,HOME BUTTON BECAME VERY HOT  I IMMEDIATELY TRIED TO PUT THE LOUNGE CHAIR IN AN UPRIGHT POSITION BUT THE HOME BUTTON WAS STUCK DOWN   SMELT A BURNING SMELL THEN UNPLUGGED THE POWER.  I CANNOT PUT THE CHAIR IN UPRIGHT POSITION AS EVEN WITH POWER ON  THE CONTROL PAD DOES NOT WORK,130.00,Single recliner will not function due to faulty cupholder/controller. Furniture in good and clean condition. PO 015-2928761,New cup/controller installed.,2018-09-05 06:53:49,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,Catherine Sal,2
Casula,CL,NSW Metro,38073,2018-03-14,LEON,WHITEHEAD,805850@noemail.com.au,0432268766,2018-08-22 13:28:54,easy lift chair,2170,55035,805850,lodging on behalf of cm - motor is not working making a clunking sound,350.00,Area of concern/ damage	Motor Possible cause of damage	Faulty motor Condition of lounge	Good,On inspection  the customer complained that the motor only last for a short period of time. It's very inconvenient to get up and change to wheel chair. Further inspection  the motor was making noise but no motion. Replaced with new motor and ensure the customer can get on and off the chair without any problem.,2018-09-05 11:58:10,Reselect,Motor,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Layna Wilson,2
Braybrook,BK,VIC,38077,2017-07-27,Anna,Moxon,anna-bell56@hotmail.com,0411550567,2018-08-22 13:37:47,Millennia 3 seater electric,3337,57901,91708,Under reclining leg part- zipper has come apart at the stitching. Possible cause may be it has caught on reclining mechanism when being reclined.,180.00,The customer directed me to the footrest of the rh recliner of the sofa.  When the footrest was extended it was noticeable that something was hanging down from underneath.   An inspection confirmed that the zipper on the rh side of the footrest had broken.  Further inspection also confirmed that the fabric had torn and the zipper had become unstitched form the fabric.   It is likely that the fabric had caught on the mechanism resulting in the damage.,I repaired the issue.  I tested the motion and confirmed that the fabric was free from the mechansim during motion.,2018-09-05 13:05:48,Finalised_technician,Zipper,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,AMY BLATCH,2
Waurn Ponds,WS,VIC,38090,2018-06-09,KATHRYN,MATHIESON,kathymathieson1@hotmail.com,0417546197,2018-08-22 16:19:57,CRESSIDA 3 seater,3215,59423,827279,rip in fabric under lounge a zip has come off - will prove address to tech - Cant always answer phone during business hours please leave a message with a call back number if call not answered and will call back.,160.00,Left hand facing recliner on 3 seater  stitching coming undone on the underside of the leg roll adjacent to the zip. Upon further inspection it showed that the material had been rubbing against the frame causing the damage,Repaired stitching and ensured that there was no more of the frame rubbing,2018-09-05 13:10:51,Finalised_technician,Stitching,Design,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Elva Tou,2
Benowa,BE,South QLD,38113,2017-12-01,Breigh,Crowley,breigh.crowley@gmail.com,0481286754,2018-08-23 09:32:39,ORACLE Corner Lounge Suite,4209,940Hx2950Wx1780D,517591,Really unsure we only use it wo watch tv.,90.00,There is a large tear in the middle of the chaise. Has torn right at the seam. This is caused by weak materials  not having enough stretch.  Would recommend swap over or replacement as these very difficult to repair properly  as we cannot match the stitching. I can do a strong leather weld (glue) repair $110 (only a small  clear glued seam will still be viable). I have not discussed with customer any repairs as she believes it might be replaced.,Quoted denied. Closing job,2018-09-05 15:11:32,Changeover,Cut/Tear,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Elva Tou,2
Beenleigh,BL,South QLD,38360,2015-04-22,Julie,Adams,adamsadventures@bigpond.com,0411073747,2018-08-27 13:07:13,RAZOR 3 Seater Sofa.,4207,50887,92849,Left hand side back cushion appears to have collapsed. No reason as to why  we are a family of 4  lounge only gets used to watch tv after 6pm as we all work / attend school - my children are 11 and 13  small build - no obvious reason why it would collapse. Normal use  nothing out of the ordinary. We don't have any pets  none of us are particularly big people.,490.00,1/. The 2.5 seaters LHF backrest has sunken in. ( backrest foam has collapsed and back webbing isn’t giving support).  2/. Timber lumber rail has broken causing the webbing to go slack and the backrest foam to sink in.  3/. I didn’t open the lumber section of the lounge as I could clearly feel and hear that the timber rail is broken. In my opinion the rail has broken on a knot.,No work carried out during inspection.  1/. Timber lumber rail needs to be replaced  and the backrest webbing and foam removed and replaced. The 2.5 seater lounge is in good cared for condition. All repairs completed.  Customer very happy with repairs.,2018-09-05 06:49:35,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Elva Tou,2
West Gosford,WD,NSW Metro,38366,2015-02-16,martina,cortis,martinacortis@hotmail.com,0425855285,2018-08-27 13:53:48,Mantaro Corner Lounge,2262,485160001,620126,Recliners do not line up when NOT reclined Submitted OBO cust with Jo @ store Rose CSC,110.00,Customer had complained about the back of the recliner having an issue  but as it turns out  it was the trigger that had snapped  hence wasn’t reclining.,Replaced the trigger cable  tested  all OK. I also checked the back  KD brackets and mech in general  all appear to be OK. As a precaution  I tightened all the nuts and bolts.,2018-09-05 11:33:43,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Kaitlin Evans,Rose Tandy,2
Osborne Park,OP,WA,38371,2016-12-17,Dean,North,northdean12@gmail.com,0406854848,2018-08-27 14:29:17,Omaha Corner Lounge,6018,56713,210026,back supports are loose - kd brackets needing repair - lodged claim on behalf of the customer - George CSC,90.00,The one side of the chairs backrest is cracked right through. This is the reason why when you lean against the backrest there is a lot of movement. There are no KD brackets on this unit.,Need to take it to the workshop. Remove all the fabric from the frame. Remove the broken part and replace it with a new strip of wood. On examination I noticed that there is no dust cover on this unit. Will at the same time also replace the dust cover .,2018-09-05 10:20:26,Discount to Keep,Frame,Design,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Elva Tou,George Mylonas,2
Mackay,MK,North QLD,38384,2015-05-22,Andrew & Jenette,Scott,ajdascott@bigpond.com.au,0749548304,2018-08-27 15:35:47,Bremmer 3 Seater,4740,51253,296000,Hi  we are writing regarding our three seater sofa package we brought from your Mackay store. Problem details are -Springs are coming out of the three seater sofa  as shown in pictures attached. Thank you kind Regards Jenette & Andrew Scott,200.00,RHF on three seater: The pocket springs in the seat cushion had busted and could be felt when sitting.,To repair  we have replaced the springs. Job is complete.,2018-09-05 13:43:56,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,kim Blair,Catherine Sal,2
Warana,WA,South QLD,38390,2016-12-26,Patrick,White,patrickwhite1980@gmail.com,0466060999,2018-08-27 16:21:58,SPARTACUS,4560,51200,421438,On two of the single recliners the stitching has let go on the seam at the front. Both have come apart in the same location. I believe this is caused by sitting on it.,180.00,Area of concern/ damage	 RC x2 seat Possible cause of damage	 Broken stitching  Condition of lounge	 Good Tannery issue/Customer or Delivery damage/Manufacturing fault	 Na,On inspection the customer pointed out broken stitching on the seats of both recliner chairs . Damage is I the same spot on both.  Job complete,2018-09-05 06:54:28,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim Blair,2
Casula,CL,NSW Metro,38407,2018-01-25,bill,elsaket,ssvsystems@hotmail.com,0411156270,2018-08-27 22:44:59,eleanor side chair,2168,58901,804111,this side chair seems to have spring issues.when compared to the 2nd side chair you can feel the differance when sitting.,90.00,Area of concern/ damage	RHF seat Possible cause of damage	Soft pocket spring Condition of lounge	 Good,On inspection  the customer complained that the RHF seat was softer support than others. Further inspection  the difference between RHF seat and others was not significant. It was a bit softer support of pocket spring given normal wear and tear. The customer did keep the lounge in a great condition. It is possible to boost the seat up but the customer refused to do so.,2018-09-05 10:33:33,Changeover,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Elva Tou,2
Warana,WA,South QLD,38415,2013-04-10,William,Sweeny,wsweeny@bigpond.net.au,0401003276,2018-08-28 10:03:00,HAMPTON RECLINER,4564,328-312865,312865,Triggers on  both chairs has been repaired before..now both have broken again. These chairs are only used by my  husband and self therefore there must be a weakness in this area.,130.00,Area of concern/ damage	2xCables Possible cause of damage	 Snapped Condition of lounge	 Poor Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing,On inspection the customer complained that the recliners had stopped working. This was caused due to the cables snapping   Replaced 2xcables,2018-09-05 06:54:05,Finalised_technician,Trigger/Cable,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim Blair,2
Penrith,PH,NSW Metro,38430,2017-01-14,Alan,Searle,alansearle@me.com,0413338110,2018-08-28 12:37:08,Diamond two seater sofa,2745,50951,998089,Split in side of arm on right side no other issue with sofa,90.00,1) The LHF inside arm of the RH 2 seater has a large open crack  approx 15cm in length  as well as various other smaller cracks. There is also what looks like a fault line in the leather. The leather on this panel is dry & stiff compared to the rest of the lounge. I inspected the other panels & also the second lounge but there is no other areas where the cracking is evident. The customer cleans regularly but only with water  I did a clean test & there was very little dirt present. The lounge faces the window but the inside arm doesn’t get a great deal of sun. The customer uses air condionting to heat the house but this isn’t the reason for the cracking as it is only in this panel  not on any other panel. Likely cause  Leather manufacturer.,1) I inspected both lounges for similar cracks but the issue is isolated to the LHF inside arm panel only. I did a clean test which came up reasonably clean.  Recommended Action: 1) The LHF inside arm panel will need to be replaced.,2018-09-05 11:06:45,Changeover,Cracking,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Kaitlin Evans,Elva Tou,2
Helensvale,HE,South QLD,38474,2017-07-07,Alan,Corbett,corbettalan13@aol.com,0410040903,2018-08-29 10:01:31,Seattle corner lounge suite,4214,45787,396362,Can feel wood  protruding whilst sitting on this chair. Photos will not show any fault or damage  you need to sit on the seat to see the problem.,90.00,Customer advise the RHF end seat you slide to the front of the chair and the timber at the front dings into your legs. Lounge is in main living room and this particular chair is right in front of the TV and would be the most sat in. It is in very good condition and you can see it has been looked after.,Inspected and we could see and feel that the foam  top and bottom has split right near the timber allowing the timber to push through and be felt between the foam. Cause - would be a combination of the sharpness of the timber cutting into the foam and splitting it and the customer sitting on this chair the most so the foam would have soften slightly as well. Repair would need a pull down of the lounge due to the way the foam sits over the frame and the fabrics is upholstered around the seat so would need to pull the fabric off from the top to access. The foam would need to be replaced as it has split and it is a very large seat to replace the foam.  This lounge appears to be designed so the seats can go in different position - we showed the customer that they could move this seat to the other end of the lounge where it would not get much wear so they could use a seat that had not been sat on much. Called CS to advise the outcome they advise to put in report only at this stage.,2018-09-05 12:29:53,Reselect,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,Agalelei Faaumu,2
Ballarat,BT,VIC,38493,2018-06-16,Ricky,Howell,rickyhowell@hotmail.com,0458748408,2018-08-29 13:23:07,Jaxson corner suit,3371,56416,135029,Bent arm on recliner,202.00,Left-hand side of mech.  bent on left hand facing unit causing footrest to drop on one side,Replaced Mech.,2018-09-05 13:09:23,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,AMY BLATCH,AMY BLATCH,2
Toowoomba,TW,South QLD,38507,2017-09-19,Genevieve,Ashby,cleoclown@gmail.com,0424428464,2018-08-29 14:53:19,Oracle cnr lounge,4350,50723,364378,The end of the couch has sunk and is alot lower than the rest of the couch.,200.00,P.o.no. 20170619 On l.h.f section of suite  the l.h.f seat cushion is sinking further than any other seat cushions  customer says seat doesn’t get any more use than others  and they just noticed it was sinking further. Customer didn’t know that this suite has legs and was quite surprised when I unzipped dustcovers and got legs out. I also explained that having legs on suite will also make it easier to stand up from sitting because of height difference. Also explained that although I could feel this seat was sinking further than others  I felt this was more natural wear than a manufacturer fault.,Part removed dust cover to inspect internal springs and structure of l.h.f seat cushion  could find no faults with springs or frame. Explained to customer that because job was already pre -quoted I could try adding high density foam booster to l.h.f seat base  as I felt this would bring seat back to felling the same as other seats  I completed this  and also fitted all legs to suite. Customer tested and was happy with results.,2018-09-05 06:46:53,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,kim Blair,Catherine Sal,2
Logan Central,LC,South QLD,38544,2018-08-20,Tim,Walsh,tgwhow6666@gmail.com,0423229600,2018-08-30 10:49:13,Zavie Recliner,4207,54729,333524,Lose stich- to be repaired,160.00,1/. Single recliner seat ( RHF front edge) has a failed top stitch. 2/. In my opinion this is a minor issue.,1/. I restitched the failed area. The repair is perfect.  The customer is a very pleasant middle aged gentleman. He is very concerned that a brand new lounge has an issue like this. He feels he should have been given a new recliner.  I was polite and explained minor issues can occur with hand made furniture. I assured him the repair would last. ( in my opinion it will).  I explained that the repairs are documented and warranty stays the same.  Customer asked me for a copy of my report to be sent to him. I explained I don’t know how to go about this request as I have never been asked in the past.  He is a nice guy  maybe a phone call from the CCC would satisfy him.,2018-09-05 10:09:36,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Natalie Mitchell,2
Oxley,OX,South QLD,38617,2018-08-01,Kishore,Gudise,gmkreddy999@gmail.com,0414684739,2018-08-31 13:44:17,MILLENNIA 3 Seater   2 seater  1 seater Featuring 2 Electric Recliners. Upholstered in Endurocover.,4068,57900 57899 57901,443215,we got these delivered to these sofas 2 months back around 24th June  but these arm rest side of the lounge is bending towards other side. while opening the recliner some bending noise is coming.,90.00,2 seater/console - LHF seat is twisted and out of alignment due to a large split in the timber frame where a knot is present. It cannot be braced and a major offsite repair is required. The mechanism is also slightly twisted  possibly due to the frame breaking. New mech required. The console lid is sitting at an angle due to a bent hinge. New hinges required. Lounge in very clean condition. PO 070-3003385,Quote edited as per above multiple damages. Quote denied and job completed 5/9.,2018-09-05 10:23:57,Finalised_technician,Frame,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,Catherine Sal,2
Morayfield,MF,South QLD,38620,2018-08-21,Calec,Chmirow,stephanie.chmirow@nomail.com.au,0412216966,2018-08-31 14:04:50,San Marco Electric Lift Chair,4551,605010001,999159,Claim lodge by Lei CSC  Customer called in to advise the lift chair is making a squeaking noise when in lift position.,130.00,The lift chair makes a creaking noise when moving from the normal home position to full lift.,Found the legs were a little loose on the rear of the chair so tightened then and also the retaining pin was hard up against the bracket. Reworked the retaining pin and checked ops - only the normal noises now evident. Will likely return but I dont think the noise will affect the performance of the chair.  Couldn't get through to CSC .. made the adjustments to the internal fasteners and legs to save a revisit.,2018-09-05 07:52:43,Finalised_technician,Mechanism,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,kim Blair,Agalelei Faaumu,2
Auburn,AN,NSW Metro,38816,2017-01-30,Muhammad Farhan,Zaman,farhanzamans@hotmail.com,0451805454,2018-09-04 10:55:14,PIPER Click Clack Sofa Bed,2150,55688,881580,The damage is that the structure has broken and a spring has come from below the sofa making it unusable as there is a dent on the seat on the top.  Plus on the back side an iron pin like substance has been popped out. The sofa has been carefully used and been in the dining room to watch tv but the substandard material is the reason that the sofa within a year and half got broken just by sitting on it.,0.00,,,2018-09-05 13:59:42,Discount to Keep,,,,,,,Kaitlin Evans,,3
Logan Central,LC,South QLD,38851,2018-08-01,Louise,Gillespie,louisegillespie013@gmail.com,0423760415,2018-09-04 16:00:05,KELLER 3 Seater - LIGHT GREY,4124,60357,332873,The seam is fraying on the seats of the sofa. Please note that the address on the warranty is purchase address the address of this warranty claim is where the item is located. If there is any confusion please ring me on the phone numbers I have provided. Thank you   Louise Gillespie.,0.00,,,2018-09-05 12:41:46,Changeover,,,,,,,Agalelei Faaumu,,3
Morayfield,MF,South QLD,38867,2017-04-06,Ariel,Albert,azza_04_dogs@hotmail.com,0401975067,2018-09-04 21:31:36,BENNET Recliner. Upholstered in Microfibre. (1030Hx1010Wx960D) Ready To Assemble (Ctns:1) - RAISIN 7,4511,50777,976056,Not sure on a cause but the couch doctor came out to fix it and couldn’t we were told they would let you know we weren’t happy with it and has now gotten worse! The chair sits in even when reclined,0.00,,,2018-09-05 16:38:16,Discount to Keep,,,,,,,AMY BLATCH,,3
Braybrook,BK,VIC,38892,2018-02-25,Syed Sameer Hasan,Mustafa,sameerhasan617@gmail.com,0434147671,2018-09-05 11:44:59,DREAM ELEGANCE 3000 Queen Mattress,3012,55174,101394,I bought a mattress from you (DREAM ELEGANCE 3000 Queen Mattress. (280Hx1520Wx2030D) Fully Assembled ) with a 6 year guarantee. This mattress is sinking from sides and has started to protrude slightly from the center.  Due to this  we have developed backaches.  Can you please have the mattress replaced or fixed as soon as possible. I have the original invoice as well.,0.00,,,2018-09-05 16:38:52,Discount to Keep,,,,,,,AMY BLATCH,,3
