STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Virginia,VI,South QLD,28672,2011-07-23,darren,puglisi,darren.puglisi@aecom.com,0411791592,2018-04-02 17:09:38,EXCELLENCE Corner Suite with right hand facing Chaise Includes,4170,42166,295565,Chase springs collapsed  chase recline mechanism faulty  will not lock into full upright position. Recliner spring poking up in main seating area. Recliner locking mechanism faulty.,880.00,Job request lists several issues. Will list all individual issues below. RH recliner: 1. Foam has shifted in armrest  2. Pocket springs protruding through its casing and dislodged internally. 3. Foam may also be damaged internally by pocket springs  4. Dustcover stitching under leg roll has come undone and foam is visible. This particular chair is hardly used as it doesn't face the tv. Chaise: 1. Reclining backrest wouldn't come back into fully upright position. This was due to bolts holding brackets were loose. I was able to tighten these onsite and customer happy. 2. Pocket springs in chaise seat base have failed and seat base foam has shifted because of this causing seat base to sink.,Performed assessment and report. All of the above issues have happened under normal use. Lounge is otherwise in very good condition considering its age. It is only customer and his wife that live there. There are no children to cause any damage. I was able to repair chaise backrest reclining issue onsite but to rectify other issues will require taking RH recliner and chaise back to workshop as leather will need to be stripped off frame to access pocket springs and foam. Will adjust quote accordingly. 29/8/18 took chaise & rh recliner to workshop. Performed all repairs as per quote. Tested recliner operation and it works fine.,2018-09-03 13:48:44,Finalised_technician,Pocket Springs,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,kim Blair,Layna Wilson,2
Capalaba,CA,South QLD,35127,2016-05-15,Magicaha,Patrick,magicaha97@hotmail.com,0425562937,2018-07-07 15:11:06,Radley MKII corner Suite,4164,54900,381851,just had a repair in April same issue again,220.00,Mechanism is bent again in the leg recliner,Replaced recliner mechanism now perfect and customer happy,2018-09-03 12:27:49,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,clare lewis,2
Townsville,TV,North QLD,36181,2013-08-09,robert,walkley,robert.mw@optusnet.com.au,0417140440,2018-07-23 11:32:56,BERKELEY Theatre Recliner,4812,44897,246370,There are two issues.  Firstly the handle to the cable that allows for the recline has snapped and needs repair  Secondly  the recliners have tilted or skewed a bit so that when one sits  they tilt in one direction or the other,330.00,Leather THT suite x 4 recliners  1. LHF middle recliner: when sitting on the seating  you can feel yourself being tilted to the LHS. Foam boosting needed.   2. LHF middle recliner: parachute trigger cable handle has snapped off.  3. RHF middle recliner: when sitting on the seating  you can feel yourself being tilted to the RHS. Foam boosting needed.,Trigger cable replaced and both middle seat cushions boosted. Tilting feeling removed and seat cushions now feel normal to sit it.  CF + R/Q + M1 + INT2 (x2) = 330,2018-09-03 12:58:19,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,kim Blair,Kaitlin Evans,2
Capalaba,CA,South QLD,36569,2010-05-07,shelley,mothershaw,queenieclare@gmail.com,0407730429,2018-07-29 12:21:56,cedar falls 3pce leather lounge,4173,24156,243192,The foot rests on both recliners no longer come up to the height they are supposed too...one recliner is coming apart underneath and the foam is falling out..the 3seater sounds like its going to collapse whenever someone sits on it...the backs on the recliners dont seem to lock in place either...my niece has the same couch so i know that mine has issues with it.,0.00,,,2018-09-03 11:16:41,Discount to Keep,,,,,,,Kirra Organ,,3
Rockhampton,RK,North QLD,36661,2014-11-17,Louisa,Smith,louisa.smith82@outlook.com,0468941161,2018-07-30 13:35:22,Sanctuary 5 seater corner lounge (inc 2 electric recliners),4680,50719,290694,##TO tech please call CSC if any other manufacturing and can repair on site##  Recliner not working properly when being put down (short video has been recorded but I am unable to upload.  Can email if required) cushioning in recliner has fallen out cushioning in corner of lounge has sunk,140.00,Based on the photos and job description from the customer  we are unsure how CSC came up with just an LR1 and Int3 We visited the customer to find out exactly what the problems were. We found some very large issues which we have listed.  1. The RHF side of the corner unit has collapsed and the internal foam has been jammed in between the frame and ZZ springs.  2. The mech on the LHF recliner has collapsed and sloppy  it is now leaning down on the left side.  3. Due to the leaning mech  it has now caused the rear footbar to catch on the fabric and has now ripped a very large hole in the back of the LHF armrest.  4. The fabric under the LHF recliner footrest has not only ripped  it’s was in shreds. Caused by the machine needle perforations in the thin fabric (has torn like a postage stamp)_ 5. The footrest foam has also torn and will need to be replaced.  Quote repair above,Quote repair above including a fabric panel replacement as the  customer is not happy with the torn fabric on the back of the lounge from the footplate catching on the rear materail ( replacement fabric supplied by Amart )  Fabric not able to be sourced - SCS have closed off after DTK awarded to c/m,2018-09-03 15:11:31,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,kim Blair,2
Warana,WA,South QLD,36857,2014-03-20,Paul,Williams,pwilliams8080@yahoo.com,0438602243,2018-08-02 12:58:03,Revolution 3 Seater Sofa,4655,43157,335984,As can be seen from the front view the sofa dips in the middle and this is not the case on the back. No signs of anything broken underneath,120.00,We assessed this customers lounge as they described it was bowing to the middle. We could clearly see that it had a curve in the front  and when the customer sat on it  it became more apparent.  We flipped the lounge and could see that this being a long 2.5 seater unit with no feet on the center of the couch  this would be main reason it has curved through the frame. Having weight on the center with no support would make it bend.  This in turn has created an immense repair job. To repair we would need to bring the unit back to our workshop  completely skin the leather  and remove everything from the front end and replace all of the timber. We would then reassemble the lounge with the skin back on and return it to the customer. There is no other way to fix the curve  as it has now caused all the timber to be shaped that way.  Quote to repair the unit will be a major frame repair costing $400+gst.,Quote submitted.,2018-09-03 10:43:11,Discount to Keep,Frame,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,Agalelei Faaumu,2
Dandenong,DG,VIC,36944,2017-02-11,Daniel,Bernardo,jazzy101@bigpond.com,0421288100,2018-08-03 23:38:44,SPARTACUS Recliner.,3810,376 - 981051,175900,Recline leans to one side  the other recliners backrest cushion is worn and you feel the support bar on you back and the footrest is hard to lock in  both reclines left side armrest Cushion have worn   Faulty Merchandise,250.00,2 single recliners are in good condition but are frequently used and showing signs of wear. Recliner A: the mechanism is making a knocking sound and the backrest is loose  these are manufacturing issues. but cm is complaining about the armrest compressing and the backrest is compressing in the lumber area  this is wear and tear. Recliner B: the backrest is loose this is manufacturing  but cm is also cm about the armrest compressing this is wear and tear.,I installed new mechanism and tensioned both kd clip backrest on both recliners. I also inspected the recliner A internal backrest and found no fault.,2018-09-03 13:59:33,Discount to Keep,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Layna Wilson,Agalelei Faaumu,2
Penrith,PH,NSW Metro,37013,2017-01-08,Christopher,Robson,christopherrobson71@gmail.com,0450277897,2018-08-05 14:36:29,Ascot 3 seater,2747,52741,997720,Right hand side recliner jamms whilst trying to return chair to normal seated position.,170.00,Area of concern/ damage	Recliner Possible cause of damage	Bent 385 mech Condition of lounge	Good,On inspection  the customer complained that the LHF recliner can close sometimes but not always. On further inspection  the Ascot mech was bent and replaced. The Ascot mech was labelled as a 385 mech. The only difference is the shape of sleeve rivet but they were interchangeable.  Job complete,2018-09-03 15:20:35,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Kaitlin Evans,2
Auburn,AN,NSW Metro,37035,2017-08-17,Marina,Sossai,marina.sossai@gmail.com,0425204446,2018-08-05 17:11:39,Marlow 3 seater right hand facing chaise,2127,53305,893545,Seems like the foam cushion or spring has collapsed. Only 2 adults using sofa.  Please advise if someone can come out and see sofa and if it can be replaced. Thanks,140.00,The customer’s 2 seat sofa has significant foam compression for a sofa of its age. This is a manufacturing issue that can be resolved by bolstering  ( inserting high density foam between the existing foam and the zig zag springs) the seats with high density foam.,Inspection  assessment  report and quote.,2018-09-03 15:40:20,Changeover,Foam,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,AMY BLATCH,Kaitlin Evans,2
Penrith,PH,NSW Metro,37125,2018-03-16,Emma,Cassidy,emmacassidyhk@gmail.com,0439834888,2018-08-06 19:43:24,Cressida,2750,59423,1019177,The electric recliner mechanism is no longer working. It seems like it’s due to some electrical problem internally.,296.00,The customer’s issue is that their electric recliner does not recline. The customer told be he changed cables over  turned the sofa on and off  however tjis didn’t resolve the issue. When I arrived I turned the 3 seat recliner on and tested the functionality of the recliners. Both recliners worked well  however I will order 2 cup holders as I believe the cup holders have an intermittent issue.,Inspection  assessment  report and quote Both cup holders were replaced and passed functional tests. The customer is happy with the repair no further action required.,2018-09-03 15:21:17,Finalised_technician,Switch Box,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Kaitlin Evans,Yvonne McCauley,2
Tingalpa,TA,South QLD,37378,2018-01-27,Olivia,Dench,oliviadench@hotmail.com,0434423193,2018-08-10 20:04:56,MONIKA 2.5 Seater Sofa,4169,58822,802199,The stitching has become loose on the left hand side of the sofa. Not sure what has caused the damage as we don''t have any pets and only had the couch since the beginning of the year,160.00,Area of concern/ damage	 Lhf osa  Possible cause of damage	 Broken stitching  Condition of lounge	 Good  Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing,Repaired broken top stich  Job complete,2018-09-03 10:41:47,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim Blair,2
Hoppers Crossing,HG,VIC,37407,2017-09-02,Beti,Dojkovski,bdojk@yahoo.com.au,0412382226,2018-08-11 15:12:52,Michelin Leather Corner Lounge,3215,53330,68343,The switch at the back of the recliner appears to be faulty.  The light just flickers and makes a noise there.  Then when you remove the cable it has a burnt smell.,150.00,Customer noted the light on the power switch at the rear of the recliner was flickering and making a crackling noise  Upon further inspection it showed that the switch was faulty. Once taken apart it showed that the switch was shorting out,Will order another switch  replace once it arrives. 3/9/18. Switch replaced.,2018-09-03 16:54:49,Finalised_technician,Switch Box,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Kirra Organ,2
Cannington,CT,WA,37609,2017-05-26,Hannah,Featherstone,hannah_rl@outlook.com,0405466619,2018-08-14 19:58:36,Whitsundays corner chaise,6107,51051,482986,They have ripped at the hem.,0.00,,,2018-09-03 16:57:16,Discount to Keep,,,,,,,George Mylonas,,3
West Gosford,WD,NSW Metro,37650,2018-04-11,Aaron,Fenner,aaronfenner2011@hotmail.com,0432280225,2018-08-15 13:45:35,Chaser corner lounge,2263,52749,665385,Lounge is making a creaking noise when applied pressure and the fibric on left side is creasing. Had the creaking noise after first week of purchase.,90.00,Customer has commented since delivery that there’s a pronounced squeeking noise coming from the chaise when he sits on it. There’s also a bunching in the material on the LHF side of it. The opposite side is perfectly smooth.,I inspected the chaise and found that there was squeeking coming from the centre of the chaise right up to the left facing edge  when sitting in different positions on the chaise. Without pulling it all apart  I’d say it’s coming from the pocket springs and/or frame  but more likely the former. It isn’t pronounced  but audible enough to be a nuisance.  The bunching of the material on the LHF side of the chaise is more evident when the chaise is separated from the lounge and is ultimately a manufacturing fault where it hasn’t been stitched evenly. It’s not really that evident when the chaise is reattached to the lounge.,2018-09-03 15:20:05,Changeover,Pocket Springs,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Kaitlin Evans,Kaitlin Evans,2
Bundaberg,BG,South QLD,37727,2018-01-28,Joanne,Sullivan,lesnjo@bigpond.net.au,,2018-08-16 15:26:04,LANNISTER Electric Recliner,4670,57724,536778,Recliner made big cracking noise when reclined. Now recliner stuck and slightly ajar. Now can't open nor close properly. Motor not working.,110.00,We were sent a motor for this customer as per the description customers gave of the chair. However when we arrived the first thing we looked at was the transformer  we could clearly see that some damage had been done to it  and the light was not shining. We tested a different transformer to check  and it worked perfectly after this.,We used a transformer we had spare to replace for the customer. It is now operating as it should. Repair complete.,2018-09-03 14:28:57,Finalised_technician,Transformer,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,kim Blair,2
Morayfield,MF,South QLD,37771,2017-10-15,Jason,Cooper,jasondavidcooper@yahoo.com,0434653297,2018-08-17 13:08:31,Spartacus 6 seater corner suite,4506,51203,984653,##To Tech  advised cust if external force or accidental no further action.####  Fabric is ripping not sure why cause in a couple of places the couch barely gets used at all.,90.00,Area of concern/ damage	 Console lid Possible cause of damage	 Customer  Condition of lounge	 Good Tannery issue/Customer or Delivery damage/Manufacturing fault	 Customer,On inspection customer showed me that the fabric is torn on the console lid  console back rest and the rhf seat. The small damage areas are not torn fabric they look like a mouse/ rat has eaten at the fabric. The fabric has not been torn as all the fabric has been taken away  I didn’t see if the customer has and pet mice or a small animal like that but they might have been out side. This does not look like it’s a manufacturing issue. It is hard to say exactly what has caused the holes but if the fabric was torn there would be a flap left but the fabric is completely gone of the damaged areas. This is not manufacturing fault,2018-09-03 08:23:23,Finalised_technician,Cut/Tear,Pets,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim Blair,2
Prospect,PT,NSW Metro,37787,2017-06-13,SUELLEN,SIRMAN,easts26@bigpond.com,0422392271,2018-08-17 16:27:51,Millennia 3 seater,2770,57901,443169,Husband sat on lounge  press button to recline and a noise was heard like a spring recoiling ans the lounge extended fully and is now unable to go back in or be moved. All other parts of lounge are working fine.,130.00,Area of concern/ damage	Cup holder Possible cause of damage	Faulty wires Condition of lounge	Average,On inspection  the customer pointed out the faulty LHF recliner. On further inspection  the light button works but the other buttons didn't. Replaced the cup holder and this now works fine.,2018-09-03 14:57:50,Finalised_technician,Cables/Leads (Electric),Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Elva Tou,kim Blair,2
Oxley,OX,South QLD,37821,2017-03-24,Baljinder,Singh,ranjit8mp@gmail.com,0430807350,2018-08-18 13:27:31,Manny corner lounge,4300,53473,382224,The fabric of the item got loose after some time of purchase which defected the appearence of the item. However product has only been used of sitting. I believe the damage was in the product from beginning which came out after we used it.,90.00,Fabric has puddled on multiple surface areas on the lounge. Puddling maybe classed as normal wear and is caused from the use by customers.,This issues has been raised by the customer previously (refer to notes). Called CSC and advised them of this issue. Was advised to close off the job,2018-09-03 06:24:45,Finalised_technician,Puddling,Normal Wear & Tear,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,kim Blair,Rose Tandy,2
Benowa,BE,South QLD,37885,2017-06-18,Julia,Schultze,julala5@windowslive.com,0451829223,2018-08-20 08:01:27,Millennia 3,4211,57901,503016,I can not plug anything into the plug point as it just pops straight back out. It's like it is too loose. I had this part fixed a few months back for the usb ports and they changed the whole box but I have only just tried to use the PowerPoint and it won't plug in properly. Needs replacing again.,0.00,Job closed with no action taken.  See notes,nil,2018-09-03 06:26:47,Finalised_technician,Cables/Leads (Electric),Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,kim Blair,2
Tweed Heads,TH,NSW,37902,2017-07-18,fernando,contardo,fernbyronbay@gmail.com,0434123221,2018-08-20 10:40:17,millennia 3 seater,2478,57901,236816,one of the chairs will not tilt  the left side the button pad on the chair does not function,130.00,LHSF electric recliner is not working from past experience with this model cup holder has malfunctioned and requires replacing.this is a manufacturing issue with design the cause in my opinion.,replaced cup holder  unit as supplied and tested all functions of recliner-all functions working at time of service-complete.,2018-09-03 15:25:16,Finalised_technician,Trigger Button (Electric),Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Kaitlin Evans,Kaitlin Evans,2
Morayfield,MF,South QLD,37925,2016-08-28,Leisah,Jones,leisahmj69@hotmail.com,0400101269,2018-08-20 14:06:39,San Marco Electric Recliner,4511,54733,965939,The both  recliners have stitching coming apart on the foot part of the recliner where it rests up against the chair.  There is a zipper located this location on both chairs.,360.00,4x flaps on the side of the leg roll has torn away as a result of the stitching that holds the flap internally have broken away. Due to the design of the lounge leg roll area  the stitching and the positioning of the flaps  has caused the issues. 2x zipper's has also broken open as part of the lounge design underneath the leg roll. This is caused by the pressure that is placed from the top of the leg roll by the customer over time.,Restitched and repaired all 4x flaps back into its right place using nylon threads and then reattached to the inside arms of the lounge suite. Repairs and replaced zipper runners  Customer very happy with end result,2018-09-03 09:24:16,Finalised_technician,Stitching,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,kim Blair,Angela Hyde,2
Capalaba,CA,South QLD,38004,2017-05-22,Louise,Harrison,loukaz@bigpond.com,0417703137,2018-08-21 13:45:37,THEODORE RECLINER,4165,57752,401899,When reclining the chair one of the studs has broken off and the arm that holds foot rest is loose on one side making whole chair lean to one side.,280.00,Mechanism is broken and now not square  also the seat chaise strap has pulled out on the other recliner,Replaced mechanism and repaired the strap on the other recliner customer happy,2018-09-03 13:16:18,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,Anyssa Chorvat,2
Bankstown,BN,NSW Metro,38070,2018-01-27,Georgia,Thiveos,georgiathiveos1@gmail.com,0401317524,2018-08-22 12:59:24,James  2.5 SEATER SOFA,2206,53938,883984,5th button on second row has detached and is hanging out,160.00,Area of concern/ damage	Button Possible cause of damage	Broken thread Condition of lounge	 Great,On inspection  the customer shown the loose button on the back rest. Further inspection  the thread was snapped inside the back rest. Tightened the button to the back rail,2018-09-03 15:24:23,Finalised_technician,Stitching,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Kaitlin Evans,2
Wagga Wagga,WG,NSW,38075,2018-03-15,Patrick,Fitzpatrick,fitta@live.com.au,0411219397,2018-08-22 13:34:38,Spartacus 6 Seater Corner Suite,2650,51203,800066,The photos of the rip are from under the recliner.  The other photo is of stitching that appears to be pulling the same spot but on the opposite side of the lounge is completely fine  hence why I have been able to pick up on this fault. Also timber in the same spot seems to not have padding or something in that area as it's easily felt and seems like it might be material directly on the timber without padding.,190.00,The material underneath the LAF leg roll on the 2S sofa has torn. The customer noticed this recently when cleaning the lounge. The customer is unsure how this has occurred. It appears something has pulled against the leg roll which has put pressure on the material underneath causing it to tear. It's possible the customers kids have contributed to the issue but I can't be 100% sure.,I spoke with Amart onsite & they advised the sofa would be replaced over being repaired due to the high cost for repair.   ID label: 201701677,2018-09-03 15:23:01,Reselect,Cut/Tear,Customer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Kaitlin Evans,Kaitlin Evans,2
Mackay,MK,North QLD,38269,2016-06-23,Noel,Lang,noel@u-first.com.au,0409588454,2018-08-25 18:47:35,Buxton 3 seater with 2 inbuilt Recliners,4740,54904,315082,Whilst reclining the lounge something broke in the back area of the unit.  We are unable to show the break as it is contained within the unit and cannot be seen.  However when you press the area as in photo you can hear a very obvious sound like a spring compressing  or like particle board which is broken.   It is only the right hand recliner (when seated in it) that has the issue.  The rest if the unit is in good condition,200.00,The LHF backrest had an obvious spring feel when leaning against it. This was due to a zigzag spring coming out of its bracket. This does not appear to be secured properly.,To repair  we have re-installed the zigzag spring with the use of screws to prevent this reoccurring. Job is complete.,2018-09-03 12:28:12,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,kim Blair,Anyssa Chorvat,2
Logan Central,LC,South QLD,38303,2017-03-29,Nathan,Phipps,fippy_91@outlook.com,0435454668,2018-08-26 16:51:41,Spartacus 6 Seater Corner Suite,4127,51203,315931,In the piece without the centre console  the middle has begun to sag and there is a significant gap between the seats as pictured.  The wooden support beam under both of these recliners has snapped  as pictured.  In the piece with the centre console  there are staples poking out of between the seat and the arm rest.,90.00,The customer had the following issues. 1. Both the wooden calf support on the 2 seat recliner have broken. 2. Large gap between the recliners on 2 seat recliner. 3. Shape protruding object between the seat and the arm on the rhf seat on console 2 seater. Inspection revealed both thin ply wooden calf pad supports have snapped in half. The cause of the gap between the seats is caused by the foam on both seats in the middle has compacted and gone out of shape. The sharp object between the seat and the arm is framing staple protruding from the frame. I could not take a photo of this due to is location where the arm is attached to the frame. The customer advised her small child's foot has been cut when their foot sliped down between the seat and the sofa. The broken calf supports and foam issue could have been caused by the customer with external force and by lying on the 2 seat recliner no direct evidence  they are in front of the TV. The framing staple is manufacturing.,Report and quote,2018-09-03 06:22:30,Reselect,Frame,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,kim Blair,Anyssa Chorvat,2
Bundaberg,BG,South QLD,38322,2018-07-17,Shirley,Flanagan,flanagan@hotmail.com.au,0417619793,2018-08-27 09:11:07,Lannister 3 Seater & Recliner - BEIGE,4670,57728 + 57724,542848,*submitting on behalf of CM* CM has advised that the leather flap that was repaired in #36950 has come loose again.,0.00,The flap under the arm had come loose While there customer asked us once again about the puddling on the lounge. We told him there was not much we could do as a repair  as there was nothing fixable. We also tried to tell customer it could be the part of the cow where the leather came from  some parts of leather is more prone to elasticity. He mentioned his wife's was not doing the same thing though when we saw it  it was doing it slightly as well.  On wife's recliner there was a squeaking noise when reclining.,We re-fastened the flap back under the arm. This time we used 2 timber screws going through the timber - this will secure it.  We were able to repair the squeaking noise by removing the foot bar  which was pulling the feet too far in causing the mech to squeak.  Repairs complete.,2018-09-03 10:42:39,Finalised_technician,Previously Repaired,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,Anyssa Chorvat,2
Yamanto,YO,South QLD,38354,2018-04-04,Sherie,Crosland,sherie1105@hotmail.com,0413661579,2018-08-27 12:50:50,Chaser Corner Lounge,4305,52749,736810,The seam has started coming apart on the recliner.,90.00,Tear along stitch line on the leg extension of recliner. This will require a cut and sew for repairs.,Called csc as customer does not want it repaired  I was advised to submit a report.,2018-09-03 06:23:50,Changeover,Cut/Tear,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,kim Blair,Elva Tou,2
North Lakes,NS,South QLD,38388,2018-05-21,Natarsha,Lions,natarsha.lions@gmail.com,0407140608,2018-08-27 16:02:57,Country Accent Chair,4503,49738,238145,Previously this chair separated from its socket and I requested a repair through amart who sent out someone to repair.  However now the chair has pulled apart again and is now rocking as its imbalanced.  In hoping you might be able to help with the repair as its still under warranty and currently its unsafe to sit in.,0.00,Request to inspect and repair failed repair. Screw fasteners has snapped securing seat base frame to previously repaired armrest frame on single stand alone chair. Chairs seated weight rating may not be suitable for the customer's weight. The chair legs are showing signs that they are not coping with seated weight. They are becoming loose and some cracking is occurring in the legs where they are fastened to the chair.,Added 7mm bolt to attach seat base frame to previously repaired armrest frame. Customer satisfied with repair. Cannot guarantee repair.   Repaired under Leather Doctor repair warranty at no charge.,2018-09-03 15:51:27,Finalised_technician,Fasteners/Connectors,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,kim Blair,2
Preston,PN,VIC,38541,2017-09-25,Susan,Doyle,suestevedoyle@gmail.com,0409960001,2018-08-30 08:59:37,Millennia Electric Recliner Black,3087,57899,825544,Don't know what happened but motor stopped working chair won't return to home or turn on,0.00,cup holder issue,replace the cupholder  recliner works well now.,2018-09-03 09:43:23,Finalised_technician,Trigger Button (Electric),Manufacturer,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,Layna Wilson,AMY BLATCH,2
Capalaba,CA,South QLD,38542,2014-05-02,Brendan,Ewington,ewington@bigpond.net.au,0407914100,2018-08-30 10:09:08,CONAN 3pc Suite,4165,47705,338671,KAITLIN FROM CSC LODGED CLAIM ON CM BEHALF AS UNABLE TO LODGE THEMSELVES -  1x recliners - webbing or frame has broken  when sitting on it you fall into the seat  its not compressing of the foam.  1x recliner - trigger action broken  3 seater - trigger action broken,240.00,The single recliner 2spring clips have snapped  The lhf recliner parachute trigger is broken  The other recliner the trigger is broken,Replaced both triggers and spring clips customer happy,2018-09-03 13:23:49,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,Kaitlin Evans,2
Fyshwick,FK,ACT,38624,2018-08-05,Rachael,Buckley,rachaelbuckly026884@noemail.com,0467047757,2018-08-31 14:37:31,Element 3 seater,2906,54865,26884,can we please get the tech out t this customers house as I think this problem can be solved on site. Thank you.,0.00,,,2018-09-03 13:49:50,Discount to Keep,,,,,,,Anyssa Chorvat,,3
Morayfield,MF,South QLD,38661,2018-05-04,peter,davis,993923@noemail.com.au,0499983932,2018-09-01 13:49:41,ashleigh recliner,4019,53461,993923,customer was in kitchen the other night when he heard a noise in his lounge room. after investigating his recliners the bottom lining has come out-staples have popped out and there is a spring exposed. as you will be able to see in photos. store submitting on customers behalf,200.00,Seat cushion lost its support on single stand alone recliner. Zigzag springs detached from main frame. Staples fastening saddle clip have pulled out from repetitive seated weight. It appears only one staple was used to secure saddle clip in manufacture.   PU Number 015-2980317  Suite has not been abused.,Reattached zigzag springs on recliner. Customer satisfied with repair   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 2 $110.00. Total invoiced excluding GST $200.00.,2018-09-03 15:43:26,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Kirra Organ,2
North Lakes,NS,South QLD,38691,2017-01-29,Michael,Finley,mickf73@live.com.au,0410518379,2018-09-02 12:54:56,millenia 3 seater,4504,57901,221569,The LIGHT button and RESET button on the right recliner have seized and dont work. None of the other buttons work either however click when pushed. The left recliner works as normal.  I have had to have the left recliner repaired on 2 occasions with a similar issue. This will the 3rd time I have had to have someone come out so there is obviously a fault with the product. I would be interested this time on getting a full refund or replacement as this issue seems to be ongoing.,0.00,,,2018-09-03 09:27:54,Changeover,,,,,,,Rose Tandy,,3
Logan Central,LC,South QLD,38702,2014-09-08,Sheryldene,Apiata,sjapiata@gmail.com,0424270483,2018-09-02 16:00:35,Spartacus recliner,4113,51201,278667,It seems like the wooden frame on left hand side of couch is broken and it's on a lean,0.00,,,2018-09-03 09:40:10,Discount to Keep,,,,,,,kim Blair,,3
Mackay,MK,North QLD,38706,2010-05-16,Eliazbeth,Thomas,libbyjt@hotmail.com,0458651972,2018-09-02 16:58:39,San marco electric recliner  2nd resel 11/05/16,4740,51129 51128,185846,3 setter seat has given and tear near arm rest  also single seat has come apart near arm rest,0.00,,,2018-09-03 10:25:32,Discount to Keep,,,,,,,Kirra Organ,,3
Oxley,OX,South QLD,38717,2015-11-05,Gabriel,Tan,gabriel.tph@outlook.com,0425650766,2018-09-03 08:35:03,Aurora Chaise,4103,53488,378660,- Steel leg broke.  - Pet damaged fabric that I would like to claim accidental damage warranty on.,0.00,,,2018-09-03 11:48:35,Finalised_no_technician,,,,,,,Kirra Organ,,3
MacGregor,MG,South QLD,38764,2016-12-17,Mr,Stewart,callbobski@hotmail.com,0419717276,2018-09-03 15:11:07,Juniper Accent Chair,4102,54833,308673,the customer has heard a crack and there could be a spring broken - worried that it may continue to break - CSC has lodged claim on customers behalf,0.00,,,2018-09-03 15:29:02,Discount to Keep,,,,,,,George Mylonas,,3
Oxley,OX,South QLD,38770,2017-12-12,John,Swinson,johnswinson@gmail.com,0409474878,2018-09-03 15:41:42,Christison Accent Chair,4101,54773,433590,The back right leg is very wobbly.  It is also in a different alignment to the other back leg.  The right leg is angled in  whereas the left leg is angled out.  The chair will fall over if you lean back to hard.  It is dangerous to sit on.  It has been a problem since day one  but it is getting worse.  Where the leg is connected to the base  there is a problem.  (This is not an assembly issue.)  I cannot photograph this because it is internal to the chair.,0.00,,,2018-09-03 16:07:47,Discount to Keep,,,,,,,Kirra Organ,,3
Toowoomba,TW,South QLD,38771,2018-03-07,Jo-Anne,Hopkins,mumhopkins@yahoo.com.au,0417753336,2018-09-03 15:47:35,Stay over click clack sofa bed,4344,55689,371751,The frame has snapped inside the chair where the back right leg is,0.00,,,2018-09-03 16:55:53,Discount to Keep,,,,,,,Kirra Organ,,3
