STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Benowa,BE,South QLD,61402,2018-02-04,Michael,Hattin,mhattin@bigpond.net.au,0418764673,2019-07-10 14:25:55,CHARCOAL - CRESSIDA - Electric Recliner,4213,594210001,523210,The fabric has torn along the seam. We believe this is from poor stitching of fabric or a fault with the fabric in this spot.,490.00,20cm tear along lhf side panel. The tear is has two clear cuts on the inside of fabric. I believe the cut was caused during the maufacturing process as the cut is a clean slice on the inner layer of fabric. These cuts have weakened the material causeing material to tear at seam.,Panel replaced,2019-11-28 15:22:28,Finalised_technician,Cut/Tear,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Richelle Suna,Toby Young,2
Hoppers Crossing,HG,VIC,64700,2016-03-19,Annie,Tamapeau,annie1027@outlook.com,0435711351,2019-08-20 14:40:36,BLACK - ROCCO - Leather 3 Seater Recliner Sofa,3030,511250001,37629,The footrests have always been difficult to close (including the two single recliners we also purchased).  Most times we would have to force it to close shut.,460.00,1.Inspected to find the mechanism broken. 2.Upon trying to remove found that the “T” nuts on the leg roll to all be completely slogged out. This means that we are unable to remove the leg roll to access the mechanism. The leg roll board needs to be removed and have the board repaired so we can repair the mechanism.,removed from site and replaced the mech. repaired/replaced the footrest board and fixings.,2019-11-28 16:45:06,Finalised_technician,Mechanism,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Richelle Suna,Mahnaz Reza,2
Hoppers Crossing,HG,VIC,67616,2018-07-05,Ashley,Dumesny,ashley.dumesny@ctfreight.com,0400545820,2019-09-30 11:31:30,CHARCOAL - SPARTACUS - Corner Lounge,3029,512030002,87507,The recliner on the left make a metallic sound when you sit on it and has sunken (you can see it is lower than the one next to it in the photo  and the fabric is bunches up)   It has not pierced the fabric yet but is sharp on the legs.,200.00,The pocket spring capsule on RHF rec seat cushion has failed allowing suspension unit to be felt by user Mech operating lever grinding on frame PO NO: 2013 2526 . SDY 201800163,Replacement pocket springs required as the springs with in the capsule are currently grinding on the rec mech framework  parts ordered. Returned with parts supplied and replaced the affected pocket spring capsule on LHF rec seat of 2S unit  have also dressed the rec mech to allow sufficient clearance for mech to operate smoothly. Issues resolved  cm happy. Job complete,2019-11-28 16:51:20,Finalised_technician,Pocket Springs,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Richelle Suna,Jacob Faria,2
Darwin,DN,NT,68355,2019-06-23,KATINA CHRISTINA,SDREGA GIANNIKOURIS,tasossdregas@gmail.com,0413535802,2019-10-08 21:52:14,JET - MAGNUS - Corner Lounge,828,531060001,107907,The suede fabric on the couch looks worn out. I am not sure if the issue is caused by the aircon or the damp cloth I am using every now and then to wipe the dust  however  we received the item not more than 2 months ago and its already going bad. I do not understand and I cannot explain how the fabric wears out like that. Please inform me if there is anything that can be done. Thank you in advance for your assistance.,70.00,There are some small scuff marks on the top rear of a couple of sections of the suite  however  they are not warranty related. Looks like transport damage  although CX said the seats were in boxes when delivered.  CX is happy with the report  as she was most concerned that the air conditioning might be responsible for the damage.  I have assure d her that the air con cannot damage the fabric.,None..............inspection only. As I forgot to take photos  & there is no damage  I have attempted to reduced the quote to zero.,2019-11-28 14:04:14,Finalised_technician,No defect,Transport,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Richelle Suna,Naomi Hughes,2
Mackay,MK,North QLD,68966,2018-07-27,Kanne,Deschamp,Kannedeschamp7@hotmail.com,0427187722,2019-10-16 18:42:54,BLACK - ALBERTA - Corner Suite,4744,578750001,360293,The recliner leaver is very hard to grab hold of it is very tight and you have to squeeze your hands between the seat to be able to grab the leaver to use the recliner  the leaver wire cord has snapped and we are unable yo recline the affected chair.,250.00,The customer had a concern with the trigger not operating properly on their recliner. upon inspection it seemed the cable for the trigger had broken just behind the handle. and was not functional.,The faulty trigger was disconnected from the mechanism and removed from the lounge. The new trigger installed to the mechanism and the lounge put back together. The customer was happy with the repair.,2019-11-28 13:28:28,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Richelle Suna,Kaitlin Evans,2
North Lakes,NS,South QLD,69728,2019-06-29,Lily,Moegelberg,moegelbergs@gmail.com,0402569180,2019-10-27 23:16:06,LIGHT GREY - KELLER - 3 Seater,4019,603570001,256960,Threading on cushion seating has broken...perhaps threading wasn't done properly,0.00,,,2019-11-28 11:21:17,Changeover,,,,,,,Kelsey Oliffe,,3
Campbelltown,CM,NSW Metro,69757,2018-05-10,Beau,Snellman,Lorren.beale@icloud.com,0466104361,2019-10-28 13:48:10,CHARCOAL - CHASER - Corner Lounge with Chaise,2557,527490002,807197,Recliner gets stuck and won’t go back into place due to the bars being bent and the chase part of the lounge the cushion has sunk in in the back of the chase,240.00,Issue 1 Mechanism jammed and cannot be opened and so mechanism cannot be removed from seat. Have taken seat to workshop to repair as everything has locked up.. Issue 2 Spring base has collapsed in chaise seat. Have quoted $330 as the dust cover is sewn around frame and seat is then sewn within so will need to be taken away and returned. Issue 3. Some of the other seats are feeling a bit like the springs may be about to go also. The foam surrounding the spring cell is the first to go and I could feel some movement around the spring cells in 2 other seats.,I have not gone ahead and repaired mechanism until I know this job will go ahead. I have informed the customer that I will quote and report today  as I am doing.Chaise lounge still with cm but I have removed the recliner to workshop because it was jammed and couldn't be done on site. I have completed mech repair and returned to customer. Job complete,2019-11-28 13:06:03,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Raewyn Christison,2
Townsville,TV,North QLD,70435,2012-12-05,Juphil,Bacalso,cavan_24@yahoo.com.ph,0467871472,2019-11-06 11:13:08,BLACK - SALVADOR - 5 Seater Corner Lounge Suite,830,462830001,237492,Main seat couch  the cushion has sunk-in. It is now so uncomfortable to lay or sit on. Corner seat left hand side upright frame has come loose and it is a safety hazard for my kids when they lean back. The rest are fine  none of the leather coverings were damaged. It is clearly a structural damage.,710.00,The staples have pulled out of the board holding the zigzag springs to the frame  allowing the seat section of the chaise to collapse. The RHF side of the corner unit backrest has broken  and is leaning back.  Unsure as to the cause of the corner unit damage  as the backrest is not a removable piece and will have to be stripped off  to gain access to the damage. The dust covers on all units are no longer present and therefore  no ID tags are available.,No repairs at this stage..................inspection & report only. New webbing has been fitted to the chaise  and the foam surrounding the pocket springs has been re glued  as it had fallen apart in several places. The RHF side of the corner unit backrest has been rebraced & strengthened  & is now sitting correctly.,2019-11-28 13:42:17,Finalised_technician,Frame,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Richelle Suna,Nicole Regester,2
Capalaba,CA,South QLD,70968,2018-03-03,John,Ugrinic,ugrinicd@bigpond.net.au,0419787508,2019-11-13 08:27:42,BROWN - ASHLEIGH - Electric Recliner,4157,534610002,418841,This issue/damaged has already been reported and repairer attended on 17/10/2019. Damage/issue was said to have been rectified at that time and appeared to have been so. However this issue as again occurred and further investigation repair is necessary so that it is not just temporarily fixed.,0.00,seat over lay foam all lumpy,replaced foam all perfect,2019-11-28 17:34:01,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Richelle Suna,Richelle Suna,2
Gepps Cross,GC,SA,71285,2016-03-13,LISA,BARONE,bar1@internode.on.net,0438784470,2019-11-17 18:37:36,BLACK - ROCCO - Leather 3 Seater Recliner Sofa,5073,511250001,979269,THIS HAS BEEN AN ISSUE SINCE WE PURCHASED IT BUT IT LOOKS A LOT WORSE NOW,200.00,No glue holding the dacron wrap to the foam in the RHF seat of 3s lunge  this is why it has bunched up causing the lump in the leg roll.,fitted new dacron wrap to foam and refitted.,2019-11-28 13:01:47,Finalised_technician,Filling - Dacron,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Richelle Suna,Olwen Silversides,2
West Gosford,WD,NSW Metro,71511,2017-04-02,Wayne,Monk,emoclew@ozemail.com.au,0439700139,2019-11-20 09:07:00,BLACK - CINEMA - Theatre Suite,2257,563670001,652191,The cable  that operates the reclining feature  broke as well as the moulded handle.,110.00,Customer had reported that the trigger on one of his recliners was broken. On inspection  I found the issue was with the RHF end recliner. The handle was loose  indicating a snapped cable. Once I’d tipped the recliner on its back and removed the handle and cable  I noted the cable had snapped at the handle.,I replaced the handle and cable  tested  all OK,2019-11-28 17:32:27,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Naomi Hughes,2
Nunawading,NW,VIC,71595,2017-10-23,Sukhpreet,Kalra,manjeetwadhwa@gmail.com,0403576947,2019-11-21 09:11:59,BLACK - MILLENNIA - 3 Seater Sofa,3130,579010001,279978,Last night when I opened the recliner it worked. The control panel on the left side stopped working when I wanted to close the recliner and I could smell something burning and the lights on the left side went off. The right side lights on the panel were still on. We are moving house on 25 th and taking this recliner in open position can cause more damage. Hence request for this to be attended immediately. Thanks,120.00,Rhf recliner has stopped working due to faulty cup holder.,Replaced with new cup holder  recliner was operating normally.,2019-11-28 14:22:19,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Richelle Suna,Ben Stephens,2
Bankstown,BN,NSW Metro,71755,2019-10-19,Juliet,Chahine,julietshahed@hotmail.com,0452409242,2019-11-23 09:35:33,BEIGE - ORLANDO - Corner Lounge Suite with Ottoman.,2211,648460002,913935,Loose stitches,174.00,The customers sofa has a top stitching failure. This is a manufacturing issue that can be repaired onsite.,A hand stitching repair was undertaken onsite resolving the issue. The customer is happy with the repair no further action required.,2019-11-28 16:41:18,Finalised_technician,Stitching,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Richelle Suna,Brenda Stewart,2
Townsville,TV,North QLD,71954,2019-05-13,Mieka,Bouwman,mieka.222@hotmail.com,0405329756,2019-11-25 16:20:03,BLACK - SAN MARCO - Corner Lounge with Chaise,4807,577750001,376966,Have had someone come look at it before REF number #60062.  Back of the chaise sit further back then the rest of the couch.,0.00,,,2019-11-28 09:38:33,Changeover,,,,,,,Rose Tandy,,3
Mackay,MK,North QLD,71993,2018-10-01,Storm,Carroll,stormmaguire@hotmail.co.uk,0407900023,2019-11-26 09:46:54,BEIGE - OPTIMUS - 3 Seater Sofa,4740,625820002,364184,The headrest has started to flake away (mainly on the RHS recliner) but also starting to slightly do it on the LHS too. (The last photo is the LHS),0.00,,,2019-11-28 10:00:42,Reselect,,,,,,,Rose Tandy,,3
Yamanto,YO,South QLD,72012,2019-09-08,Sharon,McCoombes,sharron.mccoombes@bigpond.com,0421118592,2019-11-26 11:24:58,BEIGE - LANNISTER - Leather Electric Recliner,4306,577240002,752671,Claim entered on the customers behalf by the store. Coming undone at the stitching - looks like the end of the leather has not been sewed together correctly,0.00,,,2019-11-28 12:41:37,Changeover,,,,,,,Rose Tandy,,3
Dandenong,DG,VIC,72025,2019-04-09,Gazi,Rifaie,R_allaham@hotmail.com,0403091989,2019-11-26 13:06:54,LIGHT GREY - KELLER - 2 Seater,3175,603560001,221637,Keller 3 Seater As you seen in the photos the fabric is not good at all   the threads came off and sitting on the sofa is not comfortable at all the 3rd seat when u sit on it u sit on wood and when you put your arm on the the sofas arm u feel the wood from inside too .   As you seen in the photos the fabric is not good at all   the threads came off and sitting on the sofa is not comfortable at all the 3rd seat when u sit on it u sit on wood and when you put your arm on the the sofas arm u feel the wood from inside too .,0.00,,,2019-11-28 13:56:02,Reselect,,,,,,,Olwen Silversides,,3
