STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Melrose Park,MP,SA,71685,2017-12-29,Sean,Jackaman,seanjackaman@gmail.com,0428806833,2019-11-22 09:57:43,DARK GREY - SPARTACUS - Recliner,5162,512000004,947490,Right side of recliner leg rest is starting to collapse like the other recliner did a few months ago.,170.00,1.Mech was out of shape. 2. Cm was also concerned with the 2S  the springs can be felt at the front of the seat and the seat foam has softened a lot  probably more than it should have and will require new foam in seats and leg rolls as well and a patch on the underneath of the legroom to stop further deterioration .,Replaced mech  tested ok.,2020-01-07 11:44:24,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,AMY BLATCH,Leigh Gerry,2
Rutherford,RD,NSW Metro,72303,2018-11-30,Benjamin,meyers,b.t.meyers@hotmail.com,0422594679,2019-11-30 09:02:48,CHARCOAL - SENTINAL - 3 Seater,2326,625790001,812277,CSC LODGED CLAIM - PREVIOUS CLAIM IS #69049 SENDING TECH OUT TO REPLACE MECHANISM AND USB. IF HAPPENS AGAIN  WILL BE DUE TO CUSTOMER BUILD. NAT HAS APPROVED REPAIRS TO SEE IF WORKS. IF NOT  NAT HAS APPROVED RETURN AND REFUND,240.00,The customer mentioned that after the last technician attended that the RHF leg rest would close correctly and multiple other issues mentioned while on site  whiCh are different to what is listed on this job.  1. The RHF legrest would not close correctly  this was due to no spacers between the mech and the base frame  it was catching and would not close.  2. The RHF backrest was wobbly and not lining up with the rest of the lounge  this was due to loose KD brackets. 3. Stitching on the front of leg roll where it meets the leg rest was coming undone  this was a manufacturing fault with the seam coming undone.,1. Spacers were added between the mech and the base frame  this stopped the mech catching. 2. Backrest was removed and KD brackets tightened. 3. The seam was hand stitched.  Conclusion  after I tested the lounge to make sure all items were repaired correctly  I found no further issues. The customer then said that he will sit on it and try it  as the larger built customer sat on the lounge the RHF armrest bowed out to the side as per last photo. The frame was inspected and found no breaks  the armrest bolts were tightened and the customers weight on the lounge in my opinion causes the timber In the lounge to twist. Customer said that he is not happy with the armrest and would like Amart to contact him to potentially replace the lounge.,2020-01-07 11:34:08,Finalised_technician,Frame,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Mitchell Demnar,2
Dandenong,DG,VIC,72396,2016-05-10,Heather,Ettridge,hessy0603@hotmail.com,0417383643,2019-12-01 18:18:04,CHARCOAL - SPARTACUS - Recliner,3977,512000001,156475,The foot rest no longer works properly. It got stuck whilst it was in the foot rest up position. My son had to help me push it back in.,170.00,Single recliner RHF mech arm bent causing footrest to be on angle and hard to close.,Replaced mechanism with new. Job completed customer happy with repairs.,2020-01-07 09:06:40,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,AMY BLATCH,Olwen Silversides,2
Springwood,SW,South QLD,72400,2018-12-10,Leah,Galea,damienleah05@gmail.com,0409507593,2019-12-01 19:42:29,CHARCOAL - SENTINAL - 3 Seater,4128,625790001,224800,The spring has broken because the staples have come out.,200.00,1. Lhf 3rr  rhf zigzag spring collapsed  ek clip detached due to failure of staples to adequately fasten. Staples fastening rhf centre ek clip were also coming loose. - Apart from the above  suite in good condition.,1. Refastened both ek clips using screws and resecured zigzag spring. Cm happy with repairs.,2020-01-07 14:17:51,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Rose Tandy,2
Townsville,TV,North QLD,72627,2015-02-28,Nicole,Doyle,nicoledoyle1976@gmail.com,0435105279,2019-12-03 23:09:22,CHARCOAL - SPARTACUS - 3 Seater Sofa,4806,512010001,293401,The recliner mechanism in one of the recliners has broken and wont work and the foam has come out of the foot rest and body of the couch on the 2 seater and one of the reclining mechanism is broken as well on the 2 seater.,150.00,Spartacus Lounge.  Lounge suite has a 'well used' appearance.  1. RHF mech arm has snapped causing footrest to slope to one. Footrest not opening or closing correctly. New mech needed.  2. Seat cushion front border foam compressed and shifted causing discomfort and loss of support. Replacement foam needed.  LHF single recliner:  3.  Seat cushion making crunching sound when sitting down in it. Mech shrouds cutting into rear corners of springcell. RHF back corner spring has been pulled out as a result. Repair needed to prevent further damage.  3STR double recliner  4. LHF recliner - footrest sloping to one side. Mech arm bent. Mech not reclining smoothly. Replacement mech needed.  5. LHF recliner - front seat cushion seam: about 30cm of seam stitching has come undone on the LHS. Machine stitching needs to be done. Upholstery needs to removed  re-sewn and reinstalled.,6. LHF recliner - underside legroll fabric has failed. LHS foam has fallen out and is missing. Repair needed.  7. LHF seat cushion front border foam compressed and shifted causing discomfort and loss of support. Replacement foam needed.  CF + R/Q + Shared Travel $60 = 150  (No repairs done - inspection and report only)  Repair Quote:  CF + Shared Travel $60 + M2 (x2) + INT2 (x2) + LR1 + INT3 + Machine Sew $220 = 860,2020-01-07 17:36:50,Discount to Keep,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Mahmoud Jeblawi,Richelle Suna,2
Dandenong,DG,VIC,73709,2019-12-14,Seena,mathew,annsabs@yahoo.com,0481854098,2019-12-20 11:36:34,BLACK - MICHELIN - Leather Corner Lounge,3977,533300001,232820,Headrest is not fixed properly only for the 3rd headrest,130.00,Head rest next to corner seat RHF  nut and wash fallen off adjustable headrest bracket causing head rest to be loose and not operate correctly.,Opened up dust cover  found nut and washer and then fixed headrest brackets correctly. Job completed  headrest now working correctly. Customer happy with repairs.,2020-01-07 11:06:56,Finalised_technician,Fasteners/Connectors,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,AMY BLATCH,Marie Pollock,2
Cairns,CN,North QLD,73827,2011-07-13,Nina,Venturato,vench65@gmail.com,0408682393,2019-12-22 20:11:38,LATTE - BERKELEY - 3(2INC)+Recliner+Recliner,4854,431390002,217042,nothing sits properly..the chairs don't close back easlier. The arm rest lean out.. once closing recliners the backs pop out..we have to physically push them back in every time..springs are popping and falling out.,-300.00,,,2020-01-07 08:56:44,Finalised_no_technician,,,,,,,AMY BLATCH,,2
Nunawading,NW,VIC,74182,2019-08-30,Mehdi,Edalatnia,Mehdirayati@gmail.com,0412948140,2019-12-29 12:58:37,BEIGE - JEFFERSON - 3 Seater,3108,612720001,317517,One button in 2 seater sofa missed. In another 3 seater sofa  around one button is ripped.,160.00,The customer pointed out one broken button on the two seater and x2 sections of undone stitching on the three seater.,Then button cord was able to be replced and he button refitted and the two sections of undone stitching repaired onsite.,2020-01-07 11:06:04,Finalised_technician,Buttons,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,AMY BLATCH,Richelle Suna,2
Campbelltown,CM,NSW Metro,74205,2018-11-10,Graham,Hilditch,Grahamhilditch@y7mail.com.au,0401335922,2019-12-29 19:07:26,CHARCOAL - SENTINAL - Electric Recliner,2570,625770001,814901,We were laying back on the recliner and it stop working won't go back up we have told u guys there is something wrong with it now  We need someone out asap to fix it,370.00,On inspection  the customer complained the recliner was stuck in the air. Further inspection  the wire of motor was damage and control button was mal-functioned. Called ACS to get approval of E1 Motor replacement $60. After replacing the motor and control button  the customer complained noise issue when the recliner was in full open position.  Please note the customer is moving interstate by Tue 7 Jan to about 2hr drive from Adelaide. I found that the mechanism was bent and lower too much and the rear timber frame of the seat hit the motor to make the noise. In my opinion  the mechanism is to be replaced under warranty condition. When I sat on the recliner  it didn't make noise which indicate the weight of the customer also contribute to the issue.  The objective today was to bring the recliner to normal position for the removal of the customer.  Job done. Revised cost to $200,2ND VISIT QUOTE:    2ND CALL OUT	$70.00	1     M2 Mechanism 	$80.00	1	  tRAVEL CHARGE	$20.00	1  7/1 Follow up previous report and replaced mechanism to the satisfaction of the customer. The lounge had been moved to the garage which made the working space very limit but job was done.,2020-01-07 11:14:34,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Stacey Powell,2
Braybrook,BK,VIC,74721,2020-01-01,Arahia,Kamira,Arahiakamira4@gmail.com,0420446634,2020-01-04 15:58:53,WHITE - CHANELLE - Queen Bed,3030,563450001,131231,Side rails are too short and do not connect to footboard or head board. Huge dents and scratches on bed when stock is supposed to be brand new. Split in side rail where slat has been screwed in and missing screws to connect slats and side rails. Happy to send more photos as form would only allow me to upload 5,0.00,,,2020-01-07 09:17:08,Changeover,,,,,,,Toby Young,,3
