STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Auburn,AN,NSW Metro,114709,2019-09-26,Sarah,Norsworthy,sarah.norsworthy@hotmail.co.uk,0487378094,2021-01-06 19:07:27,DARK GREY - SPARTACUS - Corner Lounge,2207,512030004,906110,We recently had our recliner fixed and i thought i had added the cushion issue to the claim but I didn't. Two of the seats have lost their padding  and you can feel the springs through when you're sat down. Not something you can see that well in the photos but attached anyway.,200.00,Pocket springs detached from surrounding foam causing the springs to protrude and cause discomfort when sitting on the seat.,Unscrewed leg roll from Mechanism  Unstappled dust cover and fabric from leg roll.  Removed damaged spring cell with foam.  Re inserted new spring cell with foam.  Restappled leg roll fabric and dust cover  Re screwed leg roll to mechanism,2021-03-19 09:08:19,Finalised_technician,Pocket Springs,Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Angela Hyde,Rachel Coutlis,2
MacGregor,MG,South QLD,115385,2016-06-03,Jenifer,Hu,jeniferwho@gmail.com,0422890989,2021-01-13 15:51:05,CHOCOLATE - MADDOX - Leather Corner Suite,4116,529530003,400090,Backrest (inside cushion part) - has sunken/slipped off. Need to touch it to feel the gap. The leather cover is fine. Structure issue.,270.00,1. customer concerned with LH backrest of corner piece as adhesive of foam appears to have failed. Manufacturing fault. 2. customer raised concern with RHF backrest of RH 2str claiming that it is lower than the rest of the lounge. Inspection found that the foam and filling is still in tact and the appearance is a result of natural wear and tear.,Unable to complete repairs on initial visit as customer could not allow the time required to conduct the repair on the day. Revisit required.  Returned to complete approved repairs. Repairs completed on site. Advised the customer that their concerns related to the RHF backrest of th RH 2str was not as a result of manufacturing and is a result of wear and tear.,2021-03-19 09:40:15,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Jodie Weir,2
Bankstown,BN,NSW Metro,115848,2017-03-04,Divya,Fernando,divya.fernando@gmail.com,0469825876,2021-01-18 15:41:31,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,2170,417080002,868541,1. Alignment of seating has changed. 2. Stains in multiple places  3.Headrest has been torn.,300.00,On inspection of the lounge it was found that the thread at the LHF side of the corner seat back had broken causing a 35cm -40cm opening along the back and down the side of the rear of the seat back cushion.  The CM showed us another tear approximately 10cm in total  along the corner of the rear of the seat back cushion of the seat adjacent to the RHF end seat. Called ACS and spoke to Natasha who adjusted the quote.,Re-stitched the two seat backs using  double blind stitching.  While we were stitching the seat backs  the CM asked what was going to happen with the seat back cushions.  We inspected the seat back cushions and explained to him that the nature of these cushions is to be fluffed up as wear and gravity will pull the soft fill downwards.  We showed him how to fluff the cushions.  The CM then proceeded to say that some of the seats had gone soft.  While 3 seats (LHF end  corner and RHF end) were slightly softer than the others  I feel they were acceptable for their age.  We told the CM that we would put the cushion issues in our report.,2021-03-19 09:48:28,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Angela Hyde,Mahmoud Jeblawi,2
Logan Central,LC,South QLD,116466,2018-08-23,Shinta,Bellizia,shin_shin8078@hotmail.com,0423451588,2021-01-25 19:08:10,STEEL - ROWAN - Recliner,4207,587490001,334461,The recliner cable just snapped and cannot recline. Also in the middle of the chair a spring is sticking up.,220.00,1. Trigger on single recliner doesn't action footrest. Inspection found that cable has broken. 2. Customer can feel springs poking up through seat cushion on single recliner. Pocket spring has failed and needs to be replaced. Manufacturing fault.,Approved repairs completed on site. 1. Fitted and tested new trigger supplied by amart 2. Fitted and tested new pocket spring supplied by amart.,2021-03-19 09:15:02,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Richelle Suna,2
Gepps Cross,GC,SA,116485,2018-11-27,Gemma,Farr,Glfarr@outlook.com,0413973264,2021-01-26 10:21:14,CHARCOAL - CHASER - 3 Seater Sofa,4124,510670002,1050094,The reclining mechanism on the left hand recliner is ‘catching’  is hard to recline into position and return to sitting.  It has been lubricated which hasn’t made a difference.  The right hand recliner is also stiff with reclining  however not as bad as the left hand side.,250.00,1. Customer raised concern with RHF and LHF recliners on 3seater and demonstrated scraping sound she can hear when extending footrest. Same issue is apparent on both. Inspection found that mechanisms have bent causing the metal arms to make contact and bind when moving  New mechanisms required. Manufacturing fault.,1. Fitted and tested 2x new mechanisms on site. Parts supplied by amart.,2021-03-19 09:44:51,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Richelle Suna,2
Ballina,BA,NSW,116563,2020-11-03,Luana,Sheck,bookings@byronbayaccom.net,0488385417,2021-01-27 12:05:27,GREY - BONZA - Corner Lounge RHF Chaise,2481,515150002,225486,Ripped at the back of the cushion,0.00,,,2021-03-19 11:32:53,Changeover,,,,,,,Kesaia Tavake,,3
Midland,MD,WA,116790,2019-03-18,Michelle,Wight,shellzie84@yahoo.com.au,0413275607,2021-01-29 20:16:03,STONE - SAN MARCO - 2 Seater Sofa,6055,569280001,183092,The recliner is stuck out. The motor seems to have stopped working. Tried swapping the cable but no luck. Definitely an internal electrical issue.,150.00,The RHF recliner on the 3RR is not operating.  The motor has failed.,Replaced the motor.,2021-03-19 09:55:01,Finalised_technician,Motor,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Richelle Suna,2
Bundaberg,BG,South QLD,117467,2019-08-18,Janelle,Riedy,janelleriedy71@gmail.com,0402224492,2021-02-07 14:24:12,LIGHT GREY - COHEN - 3 Seater Chaise.,4670,653120002,556724,A few months ago  when I was cleaning the couch  I noticed that behind the leather there was what felt like a hole (in the material directly under the leather).   Now I have noticed that a rip has begun to appear in the leather in a part of the cushion of the chaise where this hole (in the material directly under the leather) is.,90.00,Small tear / damage to leather on the front panel of the centre seat. At first glance we could see a little dirt present in the grain of the leather which shows that customers have tried cleaning it but missed some very small spots. Performed a clean test and a small amount of dirt was removed. They have the seats covered most of the time and clean it fairly regularly. We feel this damage is quite extensive  and it would be very difficult for the customer to cause this in this amount of time.  We feel there is most likely a manufacturing fault with this particular panel of leather. There are no other issues with the lounge.  Considering how the damage is tearing  a repair will most likely not last and damage would continue to worsen.,no work able to be completed,2021-03-19 16:31:56,Changeover,Cut/Tear,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Leigh Gerry,Richelle Suna,2
Moonah,MH,TAS,118372,2018-10-01,Sarah,Langmaid,Swalsh1994@gmail.com,0472779879,2021-02-18 11:03:15,BLACK - SAN MARCO - 3 Seater Sofa,7011,511290004,445627,The leather on the 3 seater is peeling off. Unknown reason as to why it is doing it.,90.00,House in low-income area  poor average exterior condition  reasonably clean and tidy inside. Customer and two young adult males present; she has very young twins. No animals visible.  Issue: RSF seat cushion on 3-seater and armrest peeling in areas close together. Cause: Customer says no one sits here because it has no view of the TV. That is so. She produced her Guardian cleaning product  which she says she uses regularly. That assertion was not supported by my clean test. The parts I tested were dirty.  Customer says the damage appeared spontaneously over time rather than resulting from anything done by her. The fault looks like abrasive damage eg from shoes. However  in the absence of any evidence of neglect or abuse I have to accept customer's version of events. On the basis of what customer says and my clean test I have to conclude that this is a manufacturing defect arising from inadequate preparation of the hide prior to applying pigment and sealer. Solution: repair and repaint.,I performed a clean test on a nearby part of the same armrest  first using LD cleaner  then LD solvent-base Prep-wash then LD solvent-base LP1. Then an adhesion test on the seat cushion nearby  using masking tape. All the cleaning products removed dirt  but none of the tests removed pigment.  Customer was open to the idea of a repair.,2021-03-19 11:28:07,Finalised_technician,Peeling,Manufacturer,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Mahnaz Reza,Michaela Nicholson,2
South Morang,SG,VIC,118382,2019-02-02,Nadz,Wahidi,n.wahidi@me.com,0432484211,2021-02-18 12:02:40,BLACK - JUAN - 3 Seater Sofa,3072,560760001,824134,leather to the 2 seater couch is faulty 3 seater legs woobly,490.00,The customer pointed out her concerns with her lounges. He first was that the two seater was wobbly. My inspection here showed that the frame was broken where the leg attaches. This would be considered a manufacturing fault. She also pointed out that the seats had softened. This was normal. She pointed out that a large number of stains on her lounge which consisted of texta  paint and glitter wouldn’t clean off the lounges. These stains are the customers fault and not a manufacturing issue. The customer believes it’s Amart’s fault they don’t clean off,The sofa arm would need to be taken away to repair the broken frame. I’ve included a quote if required.  The customer wants to speak to amart  Repairs completed and returned,2021-03-19 16:38:12,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Marie Pollock,2
Caringbah,CR,NSW Metro,119171,2018-06-28,Anita,Phillips,anitap1966@hotmail.com,0438042205,2021-03-01 13:46:10,CHARCOAL - CRESSIDA - 2 Seater,2216,624160001,41801,My brother sat on the chair last night and reclined it. When he wanted to get up he tried to retract the chair by pressing the button but the power had gone off. The chair is still in the reclining position with no power to it .,150.00,Buttons/power not working causing the chair to be stuck in the recliner position.,Old cupholder/power supply removed & replaced with a new one.   This rectified the issue and allowed the recliner to operate as normal again,2021-03-19 15:40:34,Finalised_technician,Trigger Button (Electric),Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Angela Hyde,Naomi Hughes,2
Osborne Park,OP,WA,119220,2017-12-17,SASHIKUMAR,CHINNAAMY,chisa37@hotmail.com,0411089431,2021-03-01 23:33:10,BLACK - MICHELIN - Leather Corner Lounge,6155,533300001,228315,hi i am finding leather to peel off or cracking from my lether sofa. please refer enclosed photos for your reference.i appriciate your early action in this regard. thanks in advance.,130.00,The rhf recliner seat front has sealer and colour peeling off.  I conducted a clean test and the seat was very dirty and oily.  This would be the main contributing factor to the leather peeling. This is the seat most used . This is customer caused  lack of maintenance.  Because of the leather being contaminated a repair can’t be guaranteed.  The customer pointed out that the rHF recliner mechanism is making a noise when sitting and moving around. I inspected the mechanism  the side mount bolts were a little lose  These were all tightened as well as cross braces  And footrest bolts. I tested it at and no noises. I told the customer not to clime off the recliner while it is recliner as she mentioned  this will void the warranty,-The customer pointed out that the rHF recliner mechanism is making a noise when sitting and moving around. I inspected the mechanism  the side mount bolts were a little lose  These were all tightened as well as cross braces  And footrest bolts. I tested it at and no noises.,2021-03-19 13:11:05,Finalised_technician,Peeling,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Robert Abbott,Amiee Luffman,2
Preston,PN,VIC,119924,2017-02-03,Steven,Vitale,stevevitale@bigpond.com,0404088190,2021-03-11 13:26:42,COFFEE - NIXON - 3 Seater Sofa,3075,383370004,817213,Both of the couches have collapsed where the left arm rests are   not sure what has caused this   it has gradually happened over time   most likely due to faulty workmanship,90.00,The customer pointed out that the inside and outside arms of both sofas has collapsed in aswell as the foam shifting on top of the armrests. The manufacturer has used cardboard for the inside and outside of the arms which are poor quality.,The arms would need to be taken away to repair. The boards on the insides and outside of the arms would need to be replaced with mdf. The foam on the arms also needs to be removed and replaced in some areas and replied in others. I’ve included a quote to take the arms away and repair if required.,2021-03-19 10:17:28,Discount to Keep,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Leigh Gerry,Jessica Kyle,2
Virginia,VI,South QLD,120299,2017-07-21,Debbie,Hurst,mtdahurst@hotmail.com,0401443467,2021-03-16 13:07:53,BLACK - CLAIRE - 2 Seater Sofa,4014,548600001,482079,We have the same lounge in a 3 seater also on same docket.  Black colour has gone in alot of areas  mainly where we sit   on armrest and where head rests. Only normal sitting and lounging has caused this damage. Code No. For 3 seater is 54861. I have attached photos of that one as well. As you can see  they are a pinky shade.,0.00,,,2021-03-19 09:25:50,Discount to Keep,,,,,,,Mahnaz Reza,,3
Bundaberg,BG,South QLD,120371,2019-03-10,Joseph,Rizzo,rizzo85@bigpond.com,0411385069,2021-03-17 11:02:34,BLACK - ALBERTO - Electric Recliner,4670,628490001,551596,Faulty material,0.00,,,2021-03-19 09:22:02,Discount to Keep,,,,,,,Richelle Suna,,3
Townsville,TV,North QLD,120373,2021-02-09,Jan,O'Brien,janobrien1164@gmail.com,,2021-03-17 11:16:27,ORANGE - BONZA - Corner Lounge with RHF Chaise,4814,673300001,412740,tear in fabric. was there when received - has just developed from normal use - only two people in  house.,0.00,,,2021-03-19 09:32:15,Changeover,,,,,,,Richelle Suna,,3
Helensvale,HE,South QLD,120377,2021-01-08,Ida,Forbes,Forbie99@hotmail.com,0412525435,2021-03-17 11:43:14,CHARCOAL - MADDEN - Rocker Recliner.,4214,657880001,468792,So I bought 2 different recliners from your store at Helensvale and the Rocker that is the complainant  I have had it for a short period of time  you can’t see through the pictures but on seating in it I can feel all the springs through my bum  i am upset as my husband and I our long term customer of Amart and not sure what has happened to the manufacturer of your products. It has been quite stressful to seat in the chair as I am moving my bum all the time  and it really needs to be replaced. Thank you,0.00,,,2021-03-19 10:05:21,Reselect,,,,,,,Catherine Sal,,3
Knoxfield,KD,VIC,120409,2020-12-26,Manuja,Vithanage,Manujadel@yahoo.com,0416891788,2021-03-17 16:04:22,BEIGE - CAPELLO - Electric Recliner,3180,642570002,117566,One side has dropped and the recliner isn’t working due to that.,0.00,,,2021-03-19 10:14:05,Changeover,,,,,,,Richelle Suna,,3
