CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,West Gosford,WD,NSW Metro,141583,30-03-2019 00:00:00,Hayley,Wilkinson,hayley.imrie@hotmail.com,0466393154,15-01-2022 20:58:07,LIGHT GREY - SALOON - Recliner,2261,583600001,682685,Two single recliners- First recliner has an issue with the reclining release leaver which seems to be broken and the springs in the seat have broken and has damaged foam and underside of material.  Second recliner- springs seemed to have come loose in the seat which has caused a deviation.   This recliner seems to be doing the same thing as the first one did.,180.00,The customer had reported multiple issues with the seats   mechanism and trigger on 2 of their recliners. On inspection  the customer explained what issues she had  which I inspected and can confirm the following: LHF SINGLE RECLINER: - Pocket springs have failed and the foam blocks have peeled off. - The mechanism has considerable movement in it and has loosened at some of the rivetted joints. - The trigger handle is very stiff  which is the usual precursor to the cable snapping.  RHF SINGLE RECLINER: -  The pocket springs have also failed and the foam blocks are peeling off. This causes the user to basically sit on the zig zag springs  as the pocket springs no longer have any support. It also means the legrolls jut out  which is visually unappealing.  The underside of the fabric on the LHF single recliner has also torn in several spots. It's not visually obvious and could be 'patched'. Reupholstering it would render it uneconomical to do.  The 2-str is in good  functional condition.,Initial inspection and report. 1; On further inspection  we have found one of the cables to have the fastening pin at the hand lever part to be broken away causing it not to work.  Likely cause; normal wear and tear * We replaced the broken cable with a new one  all fixed and working well. 2; The same recliner does not have any issues with the mechanism and is in good working order. *no need for repair. The other recliner has the bent mech due to the way the customer uses it. This can be repaired off site.  3; On both recliners the seat pocket springs are torn away from its normal positioning as the manufacturer is using thin dust covers to keep the pocket springs in place. Likely cause; manufacturer *This item has to be taken away  then stripped  replaced and reupholstered.  4' Both the recliners have the foam torn and dislodged. This is from the pocket springs and the way the customer has been using the seats. Likely cause; manufacturer. *This item also has to be repaired off site.,13-03-2022 09:03:51,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Wyong,THE LEATHER DOCTOR,Dee,Yusuf,Victor Ip,George Kondrat,
CSC,Tweed Heads,TH,NSW,142518,06-12-2021 00:00:00,Graham,Wallace,galwallace@bigpond.com,0415053002,27-01-2022 12:45:02,BLACK - EDWIN - Leather 3 Seat Sofa with 2 inbuilt Electric Recliners,2486,727130001,301824,Just received a couple of weeks ago and the 3 seater is puckering and one of the recliners also doing the same .  I just had the leather dr out to report on a the first recliner. Photos attached  - Leather doctor has sent a report in on the first warranty claim in regards to this claim,90.00,WHAT Leather is stretching and paddling WHERE On the seat of the single recliner LHF WHY Because Leather is a natural product which has an element of elasticity and non-recoverable stretch TEST & asses  Like a bunch access Leather 2 inches in the middle seat phone was soft however felt normal no issue with Frame or internal suspension AGE Less than three months Customers comments. Extremely upset with the severity of the paddling in the seat and armrest of recliner PROFESSIONAL OPINION  Recliner is performing to its standard based on its design however this does not represent the customers expectations on on the recliner and its appearance no evidence to show anything broken or faulty or any other contributing issue the large Seat panel and choice of Quality of leather Have combined to the Stretch that has occurred I have no information on how the leather was manufactured so I cannot assess any manufacturing process,Boosting or replacement of seat foam with a higher firm will fill out the space and heat treatment of the leather  can tighten it however it may stretch back.,13-03-2022 15:07:32,Finalised_technician,Puddling,Normal Wear & Tear,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Tyler Dwyer,Jason Giillians,
CSC,Cockburn,CB,WA,142698,27-07-2021 00:00:00,Clare,Lines,aklines@bigpond.com,0433276316,29-01-2022 14:10:14,OATMEAL - ALFRED - Fabric Recliner,6164,671990001,322305,The recliner footpart is on an angle  and as we rarely used that chair only just noticed the problem. When my husband checked underneath  he noticed that one metal strap had a curve in it  while the opposing one didn't. We did not want to touch it in case it voided the warranty  so have left it and not used it since. It may be a simple fix  but will leave it for your decision. Thank you for your help in this matter. Kindest regards  Clare Lines.,170.00,Customers recliner on an angle,Inspected and found bent mech  replaced mech and tested  works fine now,13-03-2022 14:52:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Tyler Dwyer,Amanda Limbrick,
CSC,Benowa,BE,South QLD,143979,02-11-2021 00:00:00,Rose,Mehegan,rmehegan66@gmail.com,0419693620,14-02-2022 15:42:19,BEIGE - PALLADINO - Modular Corner Wedge,4227,628280002,599871,Pillows all sagging this is the seconds time i have this issue have already had some replaced material is o cheap quality product not up to standard,90.00,Customer is unsatisfied with the cushions on the couch puddling from the cushion covers being loose and the type of fabric used. It is also happening on seats that haven’t been sat on. I suggested adding some booster foam to fill out covers more. I believe the customer will not be satisfied with this option and it is probably not an economical option. I have provided a quote.,Investigate issues and try find options to resolve issue and report.,13-03-2022 15:12:30,Finalised_technician,Puddling,Customer Perception,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Tyler Dwyer,Jessica Kyle,
CSC,Benowa,BE,South QLD,144049,20-08-2021 00:00:00,James,McFadyen,Jimmcfadyen@optusnet.com.au,0404825614,15-02-2022 11:45:17,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE Electric Recliner,4215,693170001,595246,Large crease in middle of chair on the seat. Leather has either stretched or wasn’t tight enough initially.,90.00,Single chair 1 1) seat area is starting puddle excessively. The leather is starting to fold on itself and crease down the middle which will eventually cause the leather to fail in the area. This is due to a combination of the quality and density of the foam used and large leather panel which are more prone to stretching and puddling. It is my opinion that the chair is not performing to an acceptable standard.  Single chair 2. 1) seat area is starting to puddle slightly in my opinion this would be considered normal at the time of the inspection.  The CM has also made comment about other wrinkles starting to form in other areas. These would also be considered as normal at the time of inspection.,Single chair 1 1) unfortunately there is no viable repair option for this. Even if we were to replace the seat foam the leather has already stretched excessively.  Single chair 2 1) at this point in time I would consider this chair to be normal and acceptable however if it was to continue to worsen my opinion would likely change.  The customer is adamant that the leather should be tight and wrinkle free at all times. I have explained to the CM that leather is a natural product and as you start to use the furniture it is acceptable to see and find some wrinkles etc. The customer would not accept the above information. CM has voiced that they are very disappointed with this purchase and the way the furniture is performing over a 6 month period.  Customers are normal size people however I would not recommend replacement of the same item as it is likely the issue will reoccur.,13-03-2022 09:44:39,Finalised_technician,Puddling,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Tyler Dwyer,Angela Hyde,
CSC,Mackay,MK,North QLD,144157,14-02-2022 00:00:00,David,McKenzie,mckenzie1980@hotmail.com,0421001463,16-02-2022 12:59:54,BLACK - SENTINAL - Electric Recliner,4740,685840010,410153,The foot rest on the recliner appears to be bent and sloping to one side as per the photos. It is not level.,170.00,The customer had a concern with  The footrest of one of their single recliners angling towards the right when extended. They noticed this on their first use of the chair.  The RHF mechanism arm was bent. The mechanism needed to be replaced.,I disconnected the backrest and tipped the base upside down.   The actuator arms were disconnected from the mechanism and the steel base rails removed.   I then removed the bolts securing the mechanism to the base.   The mechanism was then disassembled and replaced side by side.   The mechanism was set in place and attached to the frame  followed by the footrest.   The actuator arms were reconnected to the mechanism.   The backrest was clipped back on after the KD brackets were tightened.   The recliner was tested and was fully operational.  I spoke with the customer about good practices to look after the mechanisms on their lounge and how to prevent damage. The customer was happy with the repair.,13-03-2022 11:31:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Tyler Dwyer,Tyler Dwyer,
CSC,Mackay,MK,North QLD,144343,10-10-2019 00:00:00,Cassie,Nyborg,versare241@yahoo.com.au,0403172806,18-02-2022 14:07:15,BLACK - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,4740,648460001,377127,Chase has collapsed in center,90.00,The customer had a concern with the ottoman sinking more than normal.  I opened the zip in the dust cover to inspect the interior. The springs and cushions were intact and in good condition.  I explained that the ottoman is only designed as a footrest  and not meant to be sat on. The customer explained that her children had been sitting on the ottoman.  There is no fault with this lounge.,,13-03-2022 11:29:08,Finalised_technician,No defect,No Defect,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Tyler Dwyer,Tyler Dwyer,
CSC,Mandurah,MN,WA,144361,16-10-2020 00:00:00,Linda,Shulman,jshulman@bigpond.net.au,0438273744,18-02-2022 19:59:00,NAVY BLUE - LORAS VELVET - 3 Seater.,6166,656620001,125212,Image 1: The couch leg gave way whilst being sat on. It made a loud crack  as if the wood had split. The damage is underneath the material  hence why I could not picture it.   Image 2: The stitching on the cushion is coming undone.  Both images are from the same couch (3 seater),270.00,Customers sofa collapsed on one leg Stitching on cushion come undone,Remove leg and dustcover  mounting block had collapsed  secured block with screws and refitted leg and dustcover  Hand stitched seat cushion seam  customer was happy with repairs,13-03-2022 14:45:39,Finalised_technician,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Tyler Dwyer,Kesaia Tavake,
CSC,Benowa,BE,South QLD,144550,29-12-2018 00:00:00,Imahn,Ahmad,imahn.ahmad@hotmail.com,0481118003,21-02-2022 12:40:46,CHARCOAL - SENTINAL - Electric Recliner,4218,625770001,546830,The leg support that goes up and down is not coming down when we press the button.,150.00,On inspection I found that the wiring to the motor had pulled out. And the motor bolts had also pulled out. Mechanism cross bar is damaged but this shouldn’t affect the chair.   Also found 1 spring clip had pulled out.,I repaired by replacing the motor .  I refitted the spring/clip  Customer happy with repair,13-03-2022 10:04:22,Finalised_technician,Motor,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Tyler Dwyer,Troy Baldwin,
CSC,Cannington,CT,WA,144789,17-02-2022 00:00:00,Navjot,Singh,navjot.singh.raawi@gmail.com,0425418157,23-02-2022 15:01:58,MAHOGANY - VERENA  - Modular Left Hand Facing Chair,6113,642950001,564686,I just got lounge on 17/02/2022 and figured out yesterday while cleaning that there is some manufacturing defect on left hand facing lounge. It’s brand new and expensive   so please get it fixed,90.00,The customer pointed out a small dark spot on the LHF seat  the spot  is very  small. I inspected the spot and zoomed in with my camera  it seems to be a small spec of contamination between the top coat and inner colour. This is a very minor issue and no long term issues. I discussed  this with the customer and she was ok with it left as is.,No repair,13-03-2022 15:02:37,Finalised_technician,Scar/Natural Marking,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Tyler Dwyer,Andy-Grace Elenoa Nonu,
CSC,Butler,BU,WA,145895,06-12-2021 00:00:00,Jess,Coulter,jesse_lee85@hotmail.com,0421620111,09-03-2022 15:39:32,DARK GREY - ABBY - Corner Lounge,6036,718750001,127259,Hi   We have had the lounge less them 3 months and the material had turned all bitty and really uncomfortable to sit on..  Also the relcro back rest does not stay down and is naturally pulled apart  from the frame..  The material is unbareable its really dissapointing,0.00,,,13-03-2022 12:29:39,Non Manufacturing,,,,,,,Tyler Dwyer,,
CSC,Oxley,OX,South QLD,145939,08-06-2018 00:00:00,Sharde,Holzberger,Chubs@live.com.au,0406122576,10-03-2022 10:23:54,TAUPE - NOTTINGHAM - Dining Chair,4305,613370001,447826,These have been returned many of times for the same thing the cusions fall down and ur sitting on the wooden frame every chair,0.00,,,13-03-2022 16:31:35,Hardgoods,,,,,,,Tyler Dwyer,,
