STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cannington,CT,WA,72334,2018-05-26,Jess,Keast,jess-keast@hotmail.com,0427652568,2019-11-30 15:29:43,DARK GREY - SPARTACUS - Recliner,6076,512000004,507695,The bracket which attaches to the recliner part of the chair is completely bent outwards resulting in one side being bent downwards. I'd assume this was faulty from the start as it is a thick metal bracket that shouldnt bend as this is supoose to be a supporting bracket?,170.00,The footrest on the single recliner is leaning.  The extension arm of the mechanism is bent.,Replaced the mechanism,2020-04-14 10:30:15,Finalised_technician,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Emma- Louise Thornton,Leigh Gerry,2
Fyshwick,FK,ACT,80987,2018-06-16,Giri,Kunarapu,gkunarapu@gmail.com,0433445734,2020-03-17 14:48:45,TAN - ANTONIO - 3 Seater Sofa,2914,615390001,24576,When we tried to clean the sofa  found there was unfinished stitches in between the joints. please see attached photo,160.00,The stitching on the top of the backrest has come undone.,Restitched it,2020-04-14 10:28:21,Finalised_technician,Stitching,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Emma- Louise Thornton,Michaela Nicholson,2
Osborne Park,OP,WA,81136,2019-12-26,Tom,Denham,tom.denham@fluidintel.com,0488031490,2020-03-19 16:04:26,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,6065,649500001,261275,Left hand recliner mechanism does not operate at all when the lever is pulled. Right hand recliner mechanism catches on something when the foot rest is closed back up  meaning it will not close fully.,190.00,RHF recliner cannot open - Trigger mech is bent and loose  LHF recliner is getting stuck when opening and closing  Recliner mech is bent  Suite is clean and well looked after,RHF recliner - Trigger mech removed  bent into position and properly fastened.  Recliner tested and working  LHF recliner - new recliner mech fitted  Recliner tested and working,2020-04-14 10:19:11,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Emma- Louise Thornton,Rose Tandy,2
Wagga Wagga,WG,NSW,81225,2019-06-17,Shaun,Mcfarlane,Shaunmalcolm552@outlook.com,0431478306,2020-03-21 10:59:58,CHARCOAL - SENTINAL - Electric Recliner,2650,625770001,806942,The cords have been exposed again. I believe it it to cheap build of the lounges that are sold. As this is the second time this has happened I would like either a full refund of both recliners or a store credit of both recliners,230.00,This report is from looking at the photos only. It appears the bottom edge of the recliner chair has jammed against the top of the motor. This is the second time this has occurred. It appears the customer is not happy & would prefer a refund over having the motor replaced again.,I could attempt to replace the motor again with a new one. I would also put washers underneath the mechanism which will help raise the bottom edge of the recliner which could reduce the jamming that is currently occurring. I can't be 100% sure this would resolve the issue. There is still a chance the issue could occur again in the future.,2020-04-14 11:38:12,Reselect,Motor,Manufacturer,,,,,Toby Young,,2
Braybrook,BK,VIC,81315,2019-04-27,Bakhtawar,Panezai,bakhtawarkp@gmail.com,0487088978,2020-03-22 16:54:09,LIGHT GREY - ABBY - 2 Seater Sofa,3020,616160002,120266,The cushion of the seat has lost its firmness and sinks. We had the same issue previously and got it replaced but this sofa has the exact same issue,90.00,The customer was concerned about the variability in support of the 2s sofa compared to the 3s sofa.  The customer explained that the 2s sofa had been replaced due to a similar issue however the issue had not been overcome.  I conducted a physical inspection of the seating across both sofas and confirmed that the support on the 3s sofa was firm and in comparison the support on the 2s sofa was soft and would be considered on low end of normal tolerances.   The variable support across the two sofas would not be considered normal.   I conducted an internal inspection of the 2s sofa and confirmed that there were no internal failures that would contribute to the customers concerns.    The variability in the level of support was due to the cushions being softer on the 2s sofa compared to the 3s sofa.,No action was taken during my visit,2020-04-14 10:03:05,Changeover,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Kaitlin Evans,Olwen Silversides,2
Bundaberg,BG,South QLD,81616,2019-07-27,Darren,Townsend,tada78@bigpond.com,0448720558,2020-03-27 12:18:22,BLACK - LANNISTER - Leather Corner Lounge,4659,578740001,555704,Stitching,160.00,There was a small area of stitching on one of the backrest panels that was coming apart  customers were concerned it would just keep unravelling.,We were able to hand stitch this back together on-site.  Repair complete,2020-04-14 09:59:09,Finalised_technician,Stitching,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Emma- Louise Thornton,Rose Tandy,2
Auburn,AN,NSW Metro,81738,2015-06-21,Muhammad,Ali,alimajeed@gmail.com,0450265949,2020-03-29 13:55:32,CHOCOLATE - EVOLUTION - 3 Seater Sofa,2179,512780001,844157,We noticed that the treads are coming out by itself,370.00,Stitching behind seat back cushion to seat back as well as in between the two seat cushions  failed.,Re-stitched cushion material to seat back material using double threaded upholstery blind stitch.  Re-stitched the two cushions back together and to join the seat back.,2020-04-14 10:22:43,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Emma- Louise Thornton,Robert Abbott,2
Bankstown,BN,NSW Metro,81776,2017-02-18,Svet,Ballis,svet.ballis@yahoo.com.au,0414920476,2020-03-30 09:49:47,CHARCOAL - TOBIN - Corner Lounge with Chaise,2210,555140003,861636,Corner section of lounge feels sunken and when you sit on that particular cushion you can feel the wood from underneath the lounge.  You cannot tell from the photos  only when you sit in the corner that you notice it and feel the wood from underneath you,200.00,Lack of padding between upholstery and seat frame on the front edges of 2 seats of the lounge.,Removedlegs and dust covers  inspected lounge suspension and foam to find that the foam rolled over between the frame and upholstery had broken down at the point where the customer was complaining about.  I cleaned up the broken down foam and added supportive foam between the zig zag springs  the frame and the upholstery.  Replaced dust covers and legs.  Customer sat on the lounge and was she was happy with the result.,2020-04-14 10:24:33,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Emma- Louise Thornton,Catherine Sal,2
Bankstown,BN,NSW Metro,81816,2018-06-20,Dominique,Pollard,dwaetford@hotmail.com,0410533066,2020-03-30 15:10:15,LIGHT GREY - SPARTACUS - Corner Lounge,2212,512030003,893262,The foam seems to have come away from the springs  you can see and feel the springs coming through  without any damage to the upholstery.,200.00,Top layer of foam padding moved backwards revealing springs underneath.,Removed seat back assemblies  dust covers and flys providing access to cushion spring assembly.  Installed additional foam between leg roll assembly and cushion spring assembly.  Identified that the adhesive holding the seat cushion assembly had deteriorated  allowing the cushion to move.  Re-glued the cushion assembly and foam back into place.  Refitted the upholstery  the flys  dust cover to lounge.  Customer was happy with the job.,2020-04-14 10:26:14,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Emma- Louise Thornton,Raewyn Christison,2
Moonah,MH,TAS,81817,2019-12-26,Lovepreet,Singh,lovysangha@gmail.com,0469967200,2020-03-30 15:11:10,DARK GREY - FIFI - 3 Seater Sofa,7050,664520001,462763,Its been only 3 months  since i bought 3 seater. No kids. Just my family sitting on sofa. We are so gentle with all of the house’s accessories No one is more than 70kg. But sofa seats are pressed Down don’t know how? And the stiches get loosened from the middle seat. Another thing We don’t have any pets at home either. I don’t know what caused this damage.,0.00,,,2020-04-14 09:43:01,Changeover,,,,,,,Kaitlin Evans,,3
Glendale,WY,NSW Metro,82034,2020-03-23,Chris,Kilkelly,chriskilkelly82@gmail.com,0422343883,2020-04-02 13:09:41,BLACK - BOOKMAN - Office Chair,2283,628980001,815514,Product is weight rated at 150kg. I am just under 120kg. When I leant back on it a couple of days ago I heard a snap/crunch sound. I got off the chair but couldn't identify an issue and it still seemed to work. I leant back on it again yesterday and heard the same snap/crunch sound. Upon inspection  the arm had snapped off as shown.,0.00,,,2020-04-14 11:55:50,Discount to Keep,,,,,,,Kaitlin Evans,,3
Bundaberg,BG,South QLD,82390,2019-07-10,Jayne,Jones,Jayne.jones@bigpond.com,0400999771,2020-04-07 12:26:15,NAVY BLUE - BRIGETTE - 2 Seater Sofa,4670,633860002,554332,twine holding button in has broken about  10 cms away from button The broken end looks like it has been rubbing on something,0.00,,,2020-04-14 15:59:13,Changeover,,,,,,,Richelle Suna,,3
