STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Auburn,AN,NSW Metro,79807,2015-05-11,Adrian,Burve,adrianburce@yahoo.com,0432947446,2020-03-02 11:30:58,RED - SWEENEY - Corner Lounge,2115,520930001,835001,I would like to report a loose spring in my lounge that causes bump on the seat surface. Another issue I encountered is I am not able to align the two parts properly. Also  the head rests do not properly stand. You cannot sit properly as the lounge is bumpy and something sticking,90.00,Issue description I would like to report a loose spring in my lounge that causes bump on the seat surface. Another issue I encountered is I am not able to align the two parts properly. Also  the head rests do not properly stand. You cannot sit properly as the lounge is bumpy and something sticking  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension $110.00 1 $110.00 INT3 - INTERNAL - Fasteners  Connector Brackets  Dust Covers  Legs  Flys $40.00 2 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $280.00,** Long report was in the note ** ** Repairs cost below ** If and only if the customer was honest and didn't abuse the lounge  the repairs are very expensive $1060  1/ To replace seat foam on 2 seater and the chaise (INT2 Seat foam 110 + material 80 = 190 x 4 $760) 2/ INT1 minor frame repair for the headrest $110 3/ INT3 hinge replacement $40 4/ INT3 Connectors 40 x 2 $80 5/ 2nd CF $70 Grand total $1150,2020-05-30 11:41:26,Finalised_technician,Pocket Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Richelle Suna,Kaitlin Evans,2
Melrose Park,MP,SA,81395,2019-06-30,Rachael,Toubia,toubia17@bigpond.com,0405426607,2020-03-23 17:14:06,BEIGE - LUCIANO - 3.5 Seater Sofa with 2 Electric Recliners,5034,642610002,974145,The lounge it isn’t used a lot and it is not treated harsh. The lounge seems to be staining and even scratching in a spot very easily   it’s issues are from people sitting there. It seems like the lounge leather is not very strong . Because our other lounge that’s cream leather next to it   the colour does not have the same thing happen and is used regularly and wipes clean..  Thank you,860.00,The 3S has areas of discolouration on all 3 cushions and the centre backrest . There is also 2 scratches (although very fine) on the centre cushion. The 2S also has a spot which is like a chip or a tear in the leather on the RHF seat. The leather is not dirty at all.,Inspection / Report only 28/5 Re-coloured 6 x  panels and repaired all scratches . customer very happy with end result,2020-05-30 09:43:26,Finalised_technician,Discolouration,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Richelle Suna,Vaishnavi Ravichandran,2
Oxley,OX,South QLD,82215,2019-08-12,Tracy,Singleton,tsandgf@iinet.net.au,0423202750,2020-04-05 09:46:53,CHARCOAL - ALFRED - Fabric Recliner,4078,584770001,474912,I took the pics attached as I have no idea where to photograph for the problem.  Problem is doesn't recline properly doesn't un recline properly and when sitting in it you tilt to a side.  No idea why it is doing it,0.00,,,2020-05-30 07:57:08,Changeover,,,,,,,Alicia Lahey,,3
Mackay,MK,North QLD,82333,2015-11-06,Laura,Boyle,l.boyle01@outlook.com,0413776272,2020-04-06 14:52:38,CHARCOAL - SPARTACUS - Corner Lounge,4740,512030002,304954,Hole in single recliner due to seam/sticking coming undone.  Reduced structural integrity of cushions inbetween large recliners  they are now sagging and have a massive gap in the middle.,610.00,The customer had a number of concerns with their lounge suite. Upon inspection the Following faults were found: The seats have been numbered 1-5 from LHF to RHF.  Seat 1: Stitching has broken in between two cushions on backrest. Mechanism has dropped Block foam has separated from the pocket spring and has sagged.  Seat 2: No faults were found.  Seat 3: No faults were found.  Seat 4: Mechanism has dropped on the LHF side.  Seat 5: Mechanism has dropped on the RHF side. This is causing both recliners on the two seat lounge to lean away from the centre.  All these issues can be repaired.,I began the repair on the LHF recliner on the 2 seat with console. It required a mechanism  block foam and the small stitch on the backrest cushion. I tipped the lounge forward and disconnected it from the rails. I then removed the faulty mech and installed a newn one. I then unstapled the material at the front to remove the failed block foam. I installed a new piece of foam and restapled the the material back. I replaced the mech. I used a double needle single thread technique to repair the stitching on the backrest. I then repaired the LHF recliner on the 2 seat i tipped the lounge forward and disconnected it from the rails. I then removed the mech and took it outside. I assembled a new mech and returned inside. I then unstapled the material at the front to remove the failed block foam.  I installed a new piece of foam and restapled the the material back. I inspected the RHF recliner mech  but it had not dropped much at all. So it was not replaced.,2020-05-30 12:05:18,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Richelle Suna,AMY BLATCH,2
Campbelltown,CM,NSW Metro,82739,2018-03-04,Sonia,McCann,Soniatrevena@bigpond.com,0425388439,2020-04-13 14:25:38,BLACK - MILLENNIA - 3 Seater Sofa,2560,579010001,804429,Both recliners have no power and do not recline. The lights do not turn on but the USB works.,540.00,Issue 1 cup holder buttons not working  Issue 2. Transformer not working  Issue 3 cm says problems with mech hitting light bar,Replaced transformer but no results.  Noticed when I was changing leads around that transformer working when disconnected to next lead going to motor backrest etc Tried replacing cup holder- no results.  As cm says there is an issue with mech rubbing I will change leads where may be a fault or shorting out. Will quote accordingly 27/5 changed leads to motors  changed motors  changed both cup holders and finally got it all working Changed mech- no longer rubbing on light bar.  All seems to be working well.,2020-05-30 11:13:28,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Marie Pollock,2
Traralgon,TN,VIC,82854,2020-02-08,Wendy,Sands,wendysands61@gmail.com,0457738088,2020-04-14 17:38:55,BEIGE - CAPELLO - 3 Seater Sofa with 2 Electric Recliners,3842,642590002,102334,One of the recliners is sloping when you sit on it.  It makes a noise when raising or lowering the footrest,286.00,Please note this is not a mechanism issue  customer has brought up multiple internal issues. Issue 1: LHF and RHF recliners both backrests and seat cushions have lost a large amount of support for age of sofa  I inspect I found both backrest areas had compressed extremely fast and seat cushions had also compressed extremely fast for a sofa Less than 2 months old. Customer getting saw back from sofa due to lack of support. Issue 2: RHF armrest  customer has told me  when resting her hand at front of armrest cushion she heard a crack  on inspection I could feel that frame had caved in at front  I could feel timber sticking up under armrest cushion when I pressed firmly and a popping noise when pressing. Issue 3: LHF mechanism making grinding noise due to spring rubbing against arm of mechanism. Issue 4: lead from motor that connects to transformer damaged  exposed wire. Customer has told me this is how sofa was received. Possibly transport damage. Recliner still working.,3 seater recliners in very good condition only 2 months old. Issue 1: needs 4 x int 2 repairs  Issue 2: needs int 1 repairs. Issue 3: needs new spring and Lubrication int 3 Issue 4: needs new motor as lead damaged is connected to motor.,2020-05-30 13:20:00,Finalised_technician,Foam,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Richelle Suna,Naomi Hughes,2
Toowoomba,TW,South QLD,82883,2017-11-26,Mr,Reimers,367193reimers@gmail.com,,2020-04-15 09:15:31,LIGHT GREY - EASY-LIFT - Recliner,4350,550350001,367193,store doing claim on behalf of elderley customer--photos from mobile pos--nothing is happening when buttons are presses same issue as last time,90.00,Customer said he reclined seat to fully reclined position and it would not close  or operate. So they unplugged chair and put in warranty claim. This morning customer decided to plug chair back into power in preparation for my  visit  and when he tried it  chair started working.,I inspected & tested chair multiple times to try replicate chair not working  but all operations tested fine  I could not see any problems with any cables  or controller  that may have caused chair not to work. Lift chair tested fine.,2020-05-30 13:22:29,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Richelle Suna,Naomi Hughes,2
Benowa,BE,South QLD,83056,2019-03-31,Jozsef,Lazar,joelazar52@gmail.com,0419537335,2020-04-16 21:03:50,LIGHT GREY - DIAMOND - 3 Seater Sofa,4217,509520006,552002,I have two of these couches and one of them has a cushion which has the stitching coming apart in the middle  the other couch has another cushion which is very flat  and obviously isn’t stuffed properly inside as it’s new and already losing shape  as you can see in the photos. I would like a refund I’m not happy with the quality of the couches.,90.00,2 x 3 seater lounges in small unit in main living area  only seemed to be 1 man living in unit. 1 x 3 seater is directly in front of the Tv and this has the most issues. - 3 seats the foams and Dacron has folded over and squashed creating bulges in the seats 1 x 3 seater is directly under the Tv and looks like it has never been sat on - middle seat the stitching is starting to pull open due to the very high pressure on the seating area,1 - inspected internally - you could not see the foam however we could feel the foams were twisted and squashed so the seating was out of shape on all 3 seats  RHF seat is the worst  middle seat is not as bad and the LHF seat is starting to get bad. All 3 would need to be changed so they are the same due to that they are full foam so getting the exact foam unless amart has this would be hard. 2 - the upholstery has been pulled very tight and this is the reason for the stitching pulling open  this might be a combination of the material not meeting correctly and the flys being stapled to tight. To fix this area we would need to detach all the material internal flys and the middle sections and restitch and then reattach a bit looser.,2020-05-30 12:28:39,Finalised_technician,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Richelle Suna,AMY BLATCH,2
Warana,WA,South QLD,83168,2017-10-09,Alan,Skidmore,alskid@iinet.net.au,0490157158,2020-04-18 13:32:40,BLACK - MILLENNIA - Electric Recliner,4551,578990001,441164,Item has failed no power from back of recliner to operation console in arm of recliner,150.00,RF recliner of 3ERER nil ops.  Chased the wiring all intact.  RF cupholder is the issue.,Replaced RF cupholder and relay box with new one supplied by Amart.,2020-05-30 12:23:52,Finalised_technician,Trigger Button (Electric),Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Richelle Suna,Catherine Sal,2
Springwood,SW,South QLD,83203,2019-04-18,Anthony,Samual,a_samual@outlook.com,0413553350,2020-04-18 19:37:32,LIGHT GREY - KELLER - 3 Seater,4000,603570001,233212,The middle seat has sunk.  Unsure if the spring has shifted  but it's not the cushion losing shape  seems lile something internal.,20.00,COVID19 - Technician Phone Consultation,COVID19 - Technician Phone Consultation,2020-05-30 13:26:32,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Richelle Suna,AMY BLATCH,2
West Gosford,WD,NSW Metro,83204,2016-07-17,Brett,Piper,piper22@live.com.au,0417650768,2020-04-18 19:48:23,JET - MAGNUS - Corner Lounge,2262,531060001,628359,Recliner is dipping where it joins to modular seat  comfort on both recliners feels extremely uncomfortable when laying long ways across the lounge,330.00,The customer had reported that the foam on the recliner end of his modular lounge was sunken in on the recliner itself and also on the adjoining fixed seat. On inspection  I tested the seats out and there was definitely major compression there. The seats in question are opposite the TV and I would assume are the most utilised. The other seats felt quite normal for their age. There was quite a dip in the foam between the 2 seats in question  which may have been reflective of someone lying across the 2 seats.  Both seats were typically uncomfortable  due to the compression.,I set about  with both seats  unpicking the front dustcover/material/flies to gain access to the existing foam. I then removed the foam. I measured and cut 2 x new blocks of high-density 75mm thick Dunlop foam to fit both seats and inserted it  before putting everything back together again. The customer tested the seats  was most impressed.,2020-05-30 13:28:26,Finalised_technician,Foam,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Catherine Sal,2
Glendale,WY,NSW Metro,83218,2018-04-22,Adell,Lee,dellee@live.com.au,0431093384,2020-04-19 10:49:48,STEEL - ROWAN - Recliner,2282,587490001,778073,Looks like Spring has broken come out of chair and torn a hole in it,90.00,Issue#1 to clarify- the issue is not the zz springs.. rather it is the metal rod in the backrest on the RHS facing that spaces out the springs. This metal rod has worked its way out of the sheath    with use poked through the dust cover  and has torn the arm rest fabric on the same side. I have not seen this happen before. I removed part of the dust cover  however it is not possible to see the  internals on that part of the back rest  with out de upholstering the entire back rest.,Issue#1 report with pics.  The damage cannot be seen when the chair is in the upright position   however once reclined it can be seen. I explained to the customer what the problem was  and how it occurred  as they were hovering over me. The furniture is open otherwise good condition.  The tear is deep  approx 8 Cm in length  and is a direct result of the wire.  Options here would be either a cut and sew armrest  or a replacement chair. In pic4 to the right of my hand you can just see the wire poking out.,2020-05-30 13:29:24,Changeover,Zig Zag Springs,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Richelle Suna,Richelle Suna,2
Bankstown,BN,NSW Metro,83246,2015-08-15,Danielle,Shears,d_nshears@hotmail.com,0404518857,2020-04-19 13:43:51,CHARCOAL - SPARTACUS - Corner Lounge,2560,512030002,836994,On the end 1 seater recliner the struts have snapped not allowing to use recliner chair  cushion on the 3 seater has separated and feels spring's coming through and back board of the 3 seater is bent not allowing it to be aligned with the other side of lounge,90.00,Issue 1. 3 out of 4 mech bent & broken  Issue 2 pocket springs shot in all 4 recliners  Issue 3 lhf recliner with broken mech has zig zag springs hanging down.,Q & R,2020-05-30 13:45:32,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Nicole Regester,2
Warana,WA,South QLD,83261,2015-12-22,Judith,Gayler,Judith.gayler@yahoo.com.au,0408497030,2020-04-19 17:38:26,JET - MAGNUS - Corner Lounge,4575,531060001,392864,Fabric under lounge deteriorating and going to black dust. Inferior product used as we have an old lounge purchased from AMart and the fabric under lounge is still in tact.,490.00,The dust covers on all 6 pieces of the corner lounge turns to dust when you touch it.,Replaced all dust covers on all 6 pieces including 2 electric recliners where I had to dismantle the electric action and refit once dust cover had been replaced.,2020-05-30 13:46:19,Finalised_technician,Lining,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Richelle Suna,Raewyn Christison,2
Maroochydore,MR,South QLD,83386,2018-03-11,Stephanie,Shelton,stephanieshelton90@gmail.com,0421213998,2020-04-21 08:52:43,BLACK - MILLENNIA - 3 Seater Sofa,4551,579010001,812797,The home  open and close button are not working on the left side of the couch this is not allowing this unit to close. I do not know what caused this.,220.00,The RF recliner is stuck out and not operating at all. Checked the cup holder and its not functioning.,30/4  .. re-stowed the footrest as a temporary fix until the new parts arrive.  4/5.. return with new parts and fit to lounge- check operation all now normal,2020-05-30 13:50:30,Finalised_technician,Trigger Button (Electric),Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Richelle Suna,Richelle Suna,2
West Gosford,WD,NSW Metro,83492,2020-02-16,Lise-marie,Jackway,australianpride@bigpond.com,0433220669,2020-04-21 21:52:21,BLACK - CAPELLO - 3 Seater Sofa with 2 Inbuilt Electric Recliners,2256,642590001,695370,Hello    I have attached pics of my new black leather capello lounge suite for you to view where the left side of the lounge being the single piece on the end that attaches does not sit level with the rest of it  it seems to sit further back and quite noticeable. Also both recliners at the back where the headrest has been sewn on a slight slope down leaving thr headrests looking crooked on one side lastly you asked me to take a pic of the label under the lounge but the only label found underneath the lounge is the one I've attached in this email.  Please let me know if there's anything else I need to do.   Thank you Lise-marie Jackway.,90.00,The customer had reported that one of the recliners was misaligned and not sitting evenly with the adjoining middle seat on the 3-seater. On inspection  the issue was instamtl6 noticeable  in that the footrest on the LHF recliner closed approx. 2cm further back than the bottom of the middle seat. The RHF recliner closed perfectly in line  which just made the issues look even worse. I unhooked the recliner to check the brackets which were fine. I then tipped the chair on it’s back and checked the footrest connections. There was no scope to make any adjustments on this particular style. There is an option to unbolt the seat and move it slightly forward  but this would have caused the seat cushions to then become misaligned. I believe the issue lies with the RHF mech arm specifically or the right side of the mech in general not being being quite ‘square’.,The customer was quite annoyed with the issue and is pretty obviously very detail minded and wants the lounge to be close to perfect. I did suggest that I could have placed some appropriate washers behind the bolts that secure the RHF mech arm to the footrest  which would have brought the footrest forward on that side  but she doesn’t want it repaired as such  citing that there could be other issues. If the 3-seater ends up being changed over  can I suggest that it’s scrutinised thoroughly prior to leaving the store.,2020-05-30 13:59:27,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Opeti E-Moala-Aholelei,2
Bundaberg,BG,South QLD,83616,2017-09-07,Cindy,Hyland,homelydaynightcare@gmail.com,0409763153,2020-04-23 09:25:56,BROWN - CHASER - Corner Lounge with Chaise,4214,527490001,530985,The recliner no longer opens or closes and leans severely to the left.  I have only included two photos as requested but there are also two other sections of the lounge that have internal issues. Appears the frame/ structure has given way as there is no support when you sit on it. I am happy to provide photos of that also if desired.,90.00,Lounge in upstairs unit with some in the living area and some in a spare room. The lounge is in  average condition with many stains on the fabric and the vinyl material is scuffed and torn. Customer was not home she had arranged a friend to let us in and then we called the customer to discuss. Multiple issues: 1 - Recliner LHF is leaning to the left and the mech is broken 2 - single seat next to the console the seat is sinking at the back 3 - in spare room single seat the seating has collapsed Customer advised it is only her living in the unit with 2 dogs. (dogs were in a room we did not see them),1 - recliner - the mech has completely snapped and twisted which in turn has twisted the frame of the chair and the arm side is twisted. Even if we replaced the mech we do not believe the arm would straighten up. Also at the back of the backrest the material with the staples has broken away as well. The seating foam has separated from the pocket springs. This is defiantly a combination of customer and manufacture with the mechanism 2 - seat in spare room  the zig zag springs have snapped off the frame and the timber frame has snapped away at the front also the webbing has broken. This is a major repair and would have had some force to snap it. 3 - yes the seating is sinking at the back of the seat a lot. Customer said she is the only one that lives there and she was adamant she has not misused the lounge at all she feels it is just bad quality as it has happened over time. Called CSC no quote given due to the extensive repairs and age and cost of lounge  advised to just do report.,2020-05-30 14:09:36,Finalised_technician,Mechanism,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Richelle Suna,Raewyn Christison,2
Campbelltown,CM,NSW Metro,83647,2019-04-07,Evelyn,Lardner,Evelynlilly2017@gmail.com,0423862074,2020-04-23 13:50:57,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,2560,590220002,821262,Rip,560.00,Fabric has torn right along seam.,This damage is unlikely to hold with hand stitching as there is very little fabric to work with. Maybe it could be pulled down and stitched by machine which may change the look slightly.  Cm also complained about pieces not lining up so I found and attached legs. 26/5 pickup recliner- take to work shop pull down and restitch -put back together  27/5 return recliner to customer,2020-05-30 14:10:24,Finalised_technician,Cut/Tear,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Olwen Silversides,2
West Gosford,WD,NSW Metro,83656,2019-08-09,Kelly,Snowden,Kellysnowden30@gmail.com,0421483877,2020-04-23 14:53:11,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,2251,649500001,687708,Lounge is ripping and the middle and left hand side is collapsing this lounge is the second one the first was was ripping as well,90.00,The customer had reported issues with seat inserts and torn material on her replacement lounge. On inspection  the affected seats are the middle seat and the RHF recliner on the 3-seater. The single recliners are unaffected. There are several issues happening. Firstly  both sets of pocket springs in the affected seats have their foam blocks peeling off  resulting in sunken sections and being able to feel the springs. Secondly  the black material that’s sewn to the actual fabric has popped stitching and is fraying. This last issue is a repeat of the initial one they had when it was swapped over. I think the issue with the material is that once the foam blocks compress and peel away from the pocket springs  if someone tries to get up and puts their hand in that general vicinity to push themselves up  the hand just slips in between and pushes on the material/fabric.,The customer (and her partner) were quite vocal about not wanting repairs and want to change over to a different model  citing that they’ve had issues with 2 of these. I explained clearly that’s not for me to decide  but that I’d mention in in my report. The sofa is repairable as such  but would require new foam in both seats and multiple restitching of the fabric between the seats.,2020-05-30 14:12:29,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Raewyn Christison,2
Helensvale,HE,South QLD,83760,2016-11-28,kameliya,gerasimova,kameliya.gerasimova@yahoo.com,0490417958,2020-04-24 18:42:16,COFFEE - NIXON - 4 Seater Sofa with Chaise,4216,337650005,380821,Back cushions deformed. Arm rest cushion dislodged. Wood sticking out,90.00,1) The RHF arm side has collapsed on the inside of arm also the top foam has slid off the frame causing the timber to be felt through the fabric which the customer is concerned with her small child hurting herself. This is due to pour quality board and foam being used in the arm. 2) customer has complained about all back rest cushions deforming and loosing shape. This is due to a combination of general ware and tear and the nature of the loose fill material bunching and loosing shape.,1) this would be a major frame repair as the arm would need to be removed then the fabric cover to install new sheeting and foam as required. I will quote this accordingly  2) due to the design of the lounge with no access into the back rest cushions this would note be feasible for repair and as per above a portion of this would be deemed as normal ware and tear retailer decision required for this issue.,2020-05-30 14:15:38,Reselect,Frame,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Richelle Suna,Rebecca Parfitt,2
Campbelltown,CM,NSW Metro,83811,2018-12-24,Abdullah,Assafiri,A.assafiri_92@hotmail.com,0414367657,2020-04-25 22:36:11,LIGHT GREY - MANNY - Corner Lounge with Chaise,2558,534730003,817247,The backing has bent in  become week and uncomfortable to sit on.  The couch also creaks when sitting on the chaise and corner part of the couch it seems that the internal structure has become week.,90.00,Cm complained about squeaking frame in 2 pieces of lounge.  Also complained about headrests that lack support.,Removed dust cover and checked frame but nothing obvious present.  It is quite impossible sometimes to find the problem when a lounge is squeaking. I could hear the sound but unable to detect where it is coming from.  The backrest has no support behind the lower section so it is doing what you would expect and not supporting head - design issue.  I cannot do any more in this situation.,2020-05-30 14:20:19,Finalised_technician,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Natalie Mitchell,2
Auburn,AN,NSW Metro,83957,2017-01-28,Saideh,Akle,saidehakle10@icloud.com,0410411239,2020-04-27 14:50:33,SMOKE - SEATTLE - Fabric Corner Lounge Suite,2150,457870001,881524,The under frame of the couch is broken. It feels like the seat is sinking . The side panel of Another couch Feels like the timber frame is loose too,200.00,The LHF side of One of the sofa modules has a detached section of frame in the arm rest. The staples of the manufacture has used to assemble the armrest has separated from the frame. This is a manufacturing issue that can be resolved onsite. The LHF module of the sofa makes a slight nose when it is tapped. Indicating the staples holding the material on the side of the armrest have detached in part. This is not a structural issue. I discussed this with the customer and she is happy to leave it as is.,The dust cover and leg were removed to gain access to the detached frame. Steel brackets and screws were used to resolve the issue. The customer is happy with the repair. No further action required.,2020-05-30 14:55:55,Finalised_technician,Frame,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Richelle Suna,Olwen Silversides,2
Helensvale,HE,South QLD,83994,2018-09-09,Dzenan,Hasandedic,dzhasandedic@yahoo.com,0402777109,2020-04-27 18:41:06,GREY - HEATH - Chaise,4109,588360001,430971,Item has been warned out from sitting when you sit you fall into the sofa and you need another person to give you a hand to get out  pictures don't do the justice if you need other pictures with someone sitting please let me know. Regards,90.00,On inspection; The rhf cushion seat foam and the chaise cushion seat foam are badly compacted and when you sit it is difficult to get up. The cm said he does not want repair  he has already deposited $300 to the Amart Helensvale store for a replacement.,Inspection and report;,2020-05-30 14:56:47,Finalised_technician,Foam,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Richelle Suna,Catherine Sal,2
Penrith,PH,NSW Metro,84038,2017-10-02,Narelle,Albanil,albaniln@yahoo.com,0416192155,2020-04-28 11:44:08,BROWN - CHASER - Recliner,2759,510660001,1012407,The recliner has started to lean to the right side. Looks like the left arm has been bent white normal wear.,170.00,- Attended customers residence to replace mechanism. - Upon inspection found LHF mechanism was bent. This has occurred due to not being closed evenly with feet causing it to bend over time. The design means the mechanism can bend easily if not closed evenly. - Likely Cause - Wear and Tear - Lounge was in used condition,- Replaced mechanism.  NOTE  Have removed Covid-19 code off quote. Thank you.,2020-05-30 15:18:06,Finalised_technician,Mechanism,Normal Wear & Tear,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Richelle Suna,Catherine Sal,2
Benowa,BE,South QLD,84090,2019-09-27,Tatiana,Gidrevich,tan7net@gmail.com,0414670335,2020-04-28 16:54:37,PURE WHITE - DELILAH - Corner Lounge with Chaise,4218,548470003,546459,The seam on the one of the sofa's seat is getting slowly apart (loosing apart) . Please  refer to photo.,90.00,Leather L shape lounge in main living area of unit with 2 people. It is in good condition some surface dirt. Main issues is on the RHF middle seating area there are holes along the stitch line that customer is not happy with the appearance.,inspected and found that yes along the stitch line approx 20cm in the upholstery they have had to pull the stitching out and then reupholster and they have missed the original holes so these are not obvious on the seating area. As the lounge is pulled tight with the seat flys this has now opened up the holes more so they can be seen. Customer would like to discuss this further.,2020-05-30 15:20:03,Reselect,Stitching,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Richelle Suna,Catherine Sal,2
Cairns,CN,North QLD,84162,2018-04-29,Ian,Southall,southall.ian@gmail.com,0404996558,2020-04-29 12:37:40,GREY - BENJAMIN - Corner with Reversible Chaise,4879,590460001,396506,What we thought was an oil mark is actually ink that was on the internal cushion insert from when it was made. Also the corner when the chaise is dips down and is very uncomfortable. The only person who sits In this spot is a 12 year old. You can see on the photo the dip in the chair. So two faults overall,90.00,1 backrest cushion ink from marker pen that is on insert to mark the sew lines has bled through the fabric. Ink couldn’t be removed. Front panel of this backrest cushion will need to be replaced. Chaise seat is sinking on the RHF side. Pocket springs surround foam has deteriorated. Ottoman + single seat + corner section dust cover has disintegrated,CF +  report/quote,2020-05-30 15:20:39,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Richelle Suna,Natasha Smith,2
Osborne Park,OP,WA,84182,2012-06-27,Laura,Del Caro,delcaro_342@bigpond.com,0433048558,2020-04-29 13:50:27,BLACK - RUMPUS - Corner Lounge with Chaise,6077,445710002,178213,The base of the lounge seems to be collapsing also the chase side of lounge which is connected and is hardly used also seems to be the same. The mattress sofa bed has never been used.,380.00,Middle seat on LHF 2 seater with chaise has sunken in.  Foam has dropped in between frame and the first row of Zig Zag springs  The gap between the frame and the zig zag springs are too big with no support for the foam  Webbing can be added to the frame to support the foam and prevent it from dropping down.  2 Seater sofa Bed. Leather is wrinkled in the front - The frame is intact with no faults.  Leather can be reattached to the frame to firm it up.  Suite is clean and well looked after.,LHF 2 seater with chaise - webbing has been added between zig zag springs and frame to prevent foam from dropping in - seat is firm and even now  2 seater sofa bed Leather border below seats has been stripped. Frame is intact - leather tightened and reattached to frame.,2020-05-30 10:22:23,Finalised_technician,Zig Zag Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Richelle Suna,Natasha Smith,2
Capalaba,CA,South QLD,84252,2018-04-24,Maria,Hester,Maria.hester@hotmail.com,0418981202,2020-04-30 07:57:56,BLACK - ALBERTA - Electric Recliner,4161,577640001,421116,Leather seam splitting and leather sear marked. I don’t what caused damaged. All other chairs/recliners we bought are fine.,90.00,the leather is peeling on the back and seat cushions due to body oils and the customer told me that they havent cleaned and condition them.i did a clean test and it came up dirty.,report only.,2020-05-30 14:40:26,Non Manufacturing,Peeling,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Richelle Suna,Rose Tandy,2
Rockhampton,RK,North QLD,84289,2017-08-03,Tima,daniel,tini57.td@gmail.com,0417215097,2020-04-30 13:23:34,SMOKE - SEATTLE - Fabric Corner Lounge Suite,4703,457870001,335830,The lining under the lounge pieces is disintegrating,360.00,The faulty dustcover fabric was disintegrating on each of the units of this customer's Seattle modular lounge. Apparently it was causing her some distress (breathing and itching) as they live in a very small apartment and she has existing respiratory issues We booked her in very quickly after CSC contacted us in relation to this (public holiday) and got it all removed  cleaned up and replaced very fast. Dustcover is always a very large job,5 XL modular units each with four feet that needed to be removed plus an Ottoman the same size. We removed each of the feet on each unit  skinned off all the failing dustcover  cut and fitted new Australian grade fabric and stapled securely to each unit  then refitted the feet and cleaned up all the mess. Replacement fabric provided by us Repairs now completed and this once very upset customer is now very happy,2020-05-30 14:31:54,Finalised_technician,Gusseting (External),Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Richelle Suna,Leigh Gerry,2
Ballina,BA,NSW,84539,2018-05-02,Pam,Smith,inverness@nor.com.au,0431641608,2020-05-03 12:47:22,GREY - JAXON - Recliner,4207,563760001,202954,Further to my phone call have attached photos of chair  broken section and copy of sales order No 340-202954. This chair has a 7 year warranty  I placed the order on 2/05/2018. I was very surprised when I sat down after work  raised the footrest and it broke. I cannot get it down and as my unit is quite small it is rather inconvenient to have it across the room so would greatly appreciate your prompt attention. I believe the damage occured due to poor design  there is not enough strength in the piece that broke. Regards Pam Smith 0431641608,170.00,1. Mechanism on single recliner has broken extension arm.,1. Fitted new mechanism supplied by Amart,2020-05-30 15:53:53,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Richelle Suna,AMY BLATCH,2
Auburn,AN,NSW Metro,84566,2019-08-27,Sheikh Naveed,Anwar,dnaveed_cma@hotmail.com,0433343851,2020-05-03 16:33:34,BLACK - COHEN - 2 Seater,2761,635630001,940594,The leather is pealing on the seat,90.00,Product Details: 635630001 BLACK - COHEN - 2 Seater Time since purchase: 0 years  8 months  1 week Name on order: Sheikh Anwar Purchase date: 27/08/2019 Store Name: New South Wales - Auburn Sales order: 390-940594 Download file Issue description The leather is pealing on the seat  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report - clean test $20.00 1 $20.00 Total:$90.00,On inspection  the customer complained peeling leather on the RHF 2S.  Further inspection  there was not other peeling on the 2S and 3S. The top coat was peeling along the seam toward the front of the seat. Spot test was clean. In my opinion  it is adhesive issue for the top coat to peel in less than a year.  In my opinion  it can be fixed with match pigment (S1) but won't be able to offer warranty on pre-existing issue.  Report only.  If repairs are approved  service cost of $120  Grand total $210,2020-05-30 15:53:23,Changeover,Topcoat,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Richelle Suna,Catherine Sal,2
Joondalup,JP,WA,84570,2016-10-15,Claire,Westwood,trevclaire1@gmail.com,0450008944,2020-05-03 17:07:11,BROWN - CHASER - Corner Lounge with Chaise,6031,527490001,875672,The springs have gone in recliner seat The action of recliner is faulty  Also the seats are dropping in other places. Extreme disappointment in the quality and workmanship of this product it has been in a child and pet free home and had very little use.,90.00,LHF recliner - seating cushion is bulging up - pocket springs are faulty and needs to be replaced.  LHF Recliner is leaning to side and frame is rubbing on connection bar - Recliner mech needs to be replaced.  RHF recliner seat is soft - pocket springs needs replacement.  Middle RHF seat is soft - Pocket springs needs replacement,Report and quote for pocket springs and mech to be replaced.,2020-05-30 09:32:28,Reselect,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Richelle Suna,Catherine Sal,2
Benowa,BE,South QLD,84698,2019-08-11,Jana,Grose,anaj36@hotmail.com,0434399284,2020-05-05 11:44:08,CHARCOAL - COLTON - Modular Armless Chair Fabric,4218,645690001,559530,It looks as though some of the foam inside has moved out of place and is now sticking out the side. We're unable to fix as it's stitched.,90.00,Lounge in unit in living area directly in front of TV. In good condition Issue is the end seat has a large bump out the side and you can feel the timber when you sit.,Inspected to find it was full foam very large seat where the foam has torn along the timber frame edge creating a gap which has pushed the foam out the side. The lounge is in sections and can be placed in different configurations - the section is at the end of the lounge. We did explain to the customer that as it is on the end and there is no arm rest the sides are less structured so it would normally be between seats. Originally by the photos we thought it was just side foam or Dacron that had bunched up so this was not what we had quoted. We were not able to change out the foam as this is an extra large seat and our foam does not match this foam. The foam would need to be cut and shaped externally so the lounge would need to be taken off site. 850 x 850 x 180. this would be manufacturing and customer. The frame also at the bottom has a section where the timber is only just meeting and it is making a squeaking sound this would need to be fixed as well. See notes*,2020-05-30 15:30:25,Reselect,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Richelle Suna,Naomi Hughes,2
Penrith,PH,NSW Metro,84711,2017-07-01,Linda,Rowley,Lindarowley@bigpond.com,0418431126,2020-05-05 13:23:13,LIGHT GREY - PHOEBE - 3 Seater Sofa,2756,576730001,1007260,There are 2 tears on the lounge between the cushions and the back. Lounge is not used on an overly regular basis.,230.00,- Attended customers residence to perform stitching repair. - Upon inspection found the stitching on LHF and RHF side of middle seat back was coming undone where the seat back connects to the top rail. This has occurred due to be cut at the intersection during manufacturing. - Likely Cause - Manufacturing - Lounge is in clean condition,- Repaired stitching.,2020-05-30 15:21:38,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Richelle Suna,Naomi Hughes,2
Oxley,OX,South QLD,84956,2015-06-23,Sam,Carroll,aaron_sam@bigpond.com,0405966685,2020-05-07 14:34:19,CHARCOAL - SEATTLE - Fabric 3 Seater Sofa,4304,485090003,364170,one arm collapsed  but the foam on all arms seemed to always move (possibly not  secured onto frame?) Refer to photos.,90.00,On my visit customer complained about multiple issues as follow. On 3 seater Lhf armrest there’s a dipping down. Customer said she doesn’t know how it happened and she noticed this issue about  one year and half ago customer said she didn’t report it right away because she thought the lounge was out of warranty. Customer also pointed the rhf armrest foam had moved tho the sides. Customer said she noticed this issue about the same time she noticed the dipping on the other armrest. Furthermore customer showed me the 2 seater has same foam issue mostly shown in the rhf armrest. The Lhf armrest at the time of inspection foam had not moved as the other but it looked like is going same way. On my inspection I found the armrest with dipping is felt like underneath panel is broken and I believe this is customer damaged. In my opinion I believe someone had put excess weigh with elbows causing the thin wood panel to break. The 3 armrests with foam issues I believe are manufacturer faults where,Inspection report. To repair all these issues. Are 4 arms minor repairs $110 x4  Plus $70 CF  Total $510 +gst  Q & R only,2020-05-30 12:50:08,Discount to Keep,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Toby Young,Richelle Suna,2
Rockhampton,RK,North QLD,84966,2019-09-26,Cathie,Davies,lochnee1@bigpond.com,0400198381,2020-05-07 14:57:57,CHARCOAL - ALFRED - Fabric Recliner,4714,584770001,370722,This is the second warranty claim. This recliner is hurting my husbands back and is repairing it going to change the situation. Not happy with this recliner  even after the repairs and the extra stuffing placed inside. Would never buy this product again.,20.00,We returned to this customer to assess the issues they were having with both single recliners. We had previous added a foundation booster foam to one of these seated cushions to boost and stabilise the seat  (customer was happy with this improvement) and after taking a closer inspection we can clearly see our 30mm booster foam is still in good condition and doing its job. On this chair however the backrest filling is now compressing so much it gives no support to the lumbar or the back The customer's feel they are still sinking again even after a booster repair.,The original top foam is a very soft foam and tends to compress significantly (particularly with long hours of use). In this chair  the top seated foam has compressed so badly  it is now almost flat and no longer has any bounce. It is very uncomfortable to sit on. The other recliner is virtually unusable as it is sinking in all areas  but has had no repairs.  These customers are elderly  retired and are very unhappy with the overall comfort of the chairs  they expected better from a recliner. They are both now at the point that they are causing them painful back issues. There is nothing we can do to resolve this issue apart from redesigning the chair and potentially replacing all of the internal seated foams and all the backrest fillings. Which is not cost effective They would however be happy to upgrade their two chairs to a better design (customer mentioned so I am adding all info) The chairs although very uncomfortable for them  are still in very 'good looking' condition,2020-05-30 16:28:51,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Richelle Suna,Richelle Suna,2
Rockhampton,RK,North QLD,85005,2019-10-05,Erin,Spranklin,erinspranklin@hotmail.com,0404740400,2020-05-07 22:45:39,DARK GREY - HOLLOWAY - Corner Lounge,4680,658160001,371083,We purchased lounge as a REPLACEMENT for a previous problematic Amart lounge. Waited almost 2 months for delivery and after a few weeks of use  pilling started to appear on the seats. Now after UNDER 6 months of use the entire seating areas are virtually covered in pilling  seating foam appears to be collapsing and the back cushions are starting to not hold their shape!   After yet ANOTHER bad experience with a poor quality Amart lounge I am beyond upset  frustrated and appalled! Given that it has a 10 year warranty it's absolutely devastating that our hard earned money is wasted. This lounge retails for almost $2800 and we can't even get 6 months general use out of it!,140.00,We read the comments on this SR and so went into this visit cautiously wary. Customer is very articulate and also really angry This customer is extremely unhappy with their Holloway lounge and expected more than 7 months from a lounge of this price 1. The seated cushions have collapsed 2. The backrests have also collapsed. 3. The entire lounge fabric has pilled significantly. Even in low to no use areas  This customer is not interested in any repairs and would prefer to have her money back.  Their home was extremely clean and despite the condition  this lounge has been well cared for. They even explained how they have taught their child how to sit on it correctly (back against the backrests and not slouch down onto them) or sit in the joins - we can tell from looking at it it has been used properly.  Frankly  we wish a lot more people would think like this,CSC to determine outcome... If the customer knew it would pill like this after a very short time she would never have purchased it - not repairable,2020-05-30 10:34:08,Reselect,Pulled Thread,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Richelle Suna,Richelle Suna,2
West Gosford,WD,NSW Metro,85021,2019-12-27,Dianne,Rainbow,diezey1971@gmail.com,0402446027,2020-05-08 11:19:32,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,2261,657890001,694280,The two recliners that are built into the 3 seater have sunk in the front. The foam is out of shape an you can feel the wood underneath when sitting. One of the these recliners also squeaks with the slightest movement and the seats slope to the middle of the lounge. The armrests have also sunk. I do not know what has caused this but it has been getting progressively worse since the beginning.,90.00,The customer had reported that 2 of the seats on her 4 month old lounge suite had sunk and become uncomfortable. On inspection  the customer pointed out the end recliners on the 3-seater as having the issues. It was very obvious from looking at them that there was an issue with the pocket springs  as both legrolls had no support behind them and had consequently sunk down and forwards  causing the unsightly bulges. Gaps had also appeared between both recliner seats and the the middle seat  which had rarely been sat on. I felt in behind the legrolls and could feel the pocket springs. The front foam blocks had basically compressed and peeled away from the springs  causing the issues described above. The same had happened to the side foam blocks adjoins the center seat. The single rocker recliners are unaffected.,Theoretically  both recliner seats could have the springs and foam blocks replaced with solid foam  to permananetly solve the issue  but the customer isn’t keen on any repairs  due to how young the lounge is. She’ s quite pleasant  but obviously disappointed.  I’ m happy to quote on repairs if that’s agreed to.,2020-05-30 16:31:31,Changeover,Pocket Springs,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Richelle Suna,2
Casula,CL,NSW Metro,85098,2019-09-18,Mary,Flores,marycutifybflores@yahoo.com,0451108443,2020-05-09 10:45:26,BLUE - LORAS - 3 Seater Sofa,2565,611260002,825800,we just noticed a tear as shown in the above photo.it is only under a year and we look after it properly,90.00,Cm is unaware of cause of damage. The material is thin and open weave so not very strong.,Q & R,2020-05-30 16:35:26,Changeover,Cut/Tear,Customer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Opeti E-Moala-Aholelei,2
Glendale,WY,NSW Metro,85242,2019-01-01,Jane,Brown,caos48@hotmail.com,0497267705,2020-05-11 12:06:25,BEIGE - SAN MARCO - 3 Seater Sofa,2285,511290005,792555,seat foam lifting again,200.00,Issue#1 Have previously attended the cm home to repair the same RHS facing chair. The Dacron sheet that covers the foam somehow thins out in a very short space of time  leaving a ridge towards the back seat of the lounge. After a large quantity of upholstery glue  the Dacron has thinned out twice. The chair has been repaired back to manufacturer new standard- somehow the cm wears the Dacron out! With this cm  it is a design issue  and as such I need to make changes to ensure comfort  reliability  and to find a way for this not to happen again. Turning the foam over  to have the Dacron on the bottom rather than the top  then an additional layer of Dacron fully wrapped Around  the seat foam  again non contact to ensure  No deterioration.,Issue#1 instead of the original design  where the cm sits on a foam that has a Dacron cover glued to it  I turned the foam over   so the Dacron is now on the underside of the top seat foam. Then  I removed the main seat foam  wrapped new Dacron 360 degrees around the foam  then upholstery glue  let dry then re insert and close.  End  result is a seat that has more volume  a fuller look  removing the thinning Dacron through contact to the underside  so that the seat foam is directly under the leather. Explain  show the cm what I am doing  and fully involve her every step of the way  so that the cm is participating in the outcome. The cm tested and was happy with the outcome. I triple checked before I left the home  so that the cm could reflect on the repair done today and be happy with the outcome.  I did not leave till she was happy ??. Note- the cm is now cleaning the lounge  there is peeling on the leg roll as per previous reports. Cm now cleans regularly. Leather clean this call.,2020-05-30 16:44:34,Finalised_technician,Previously Repaired,Design,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Richelle Suna,AMY BLATCH,2
MacGregor,MG,South QLD,85419,2020-05-05,Harry,Laffan,h.a.laffan@bigpond.com,0434679101,2020-05-12 15:44:02,STEEL - ELDRIDGE - Electric Lift Chair.,4122,650520001,360304,The remote pocket is falling off and it wasn't stitched properly. The product has been subjected to normal use only and this occurred after only two days.,160.00,On inspection; The fabric pocket that holds the remote control on one of the recliners  the stitching was broken. The sofa is in good condition.,Inspection and report; Restitched pocket back unto the recliner. Cm very happy.,2020-05-30 16:55:29,Finalised_technician,Stitching,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Richelle Suna,Richelle Suna,2
Cannington,CT,WA,85809,2020-01-02,Kennedy,Muinde,Kenmbithi85@yahoo.com,0450689782,2020-05-16 06:23:43,LIGHT GREY - BRIGETTE - 3 Seater Sofa,6103,633870001,538074,The seat squeaks every time someone seats on it  the squeaks started in the first month of purchase  I just haven't had the time to claim it,90.00,The sofa is creaking in two sections The LHF armrest has movement and is creaking in the base side.  The other area is the seat section  I counted over ten button strings rubbing on the zigzag springs  Four buttons have snapped off. I feel more will snap off with more use. There are multiple manufacturing issues,Report,2020-05-30 10:08:31,Reselect,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Richelle Suna,Brenda Stewart,2
Helensvale,HE,South QLD,86108,2018-03-15,Margaret,White,camsell4@gmail.com,0431076151,2020-05-19 10:31:21,LIGHT GREY - JUNIPER - 2 Seater Sofa,4212,548340001,417855,[Claim submitted by store for customer] - Customer is experiencing foam issues with Juniper 2 seater. When sitting on lounge  foam is so thin you can feel the frame underneath.   The lounge is scarcely used and the customer does not believe such is as a result of use  customer believes it is a manufacturing issue.,90.00,On the 2 and 3 seaters the customer can feel the timber on all the seats. This is due to the seat cushions having decompressed prematurely. Have opened up the lounge and have found the seat foam is made from scrap pieces of foam glued together. To repair would need to fully replace the foam on all seats.,Quote declined. Closing job.,2020-05-30 10:54:15,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Richelle Suna,Toby Young,2
Caringbah,CR,NSW Metro,86214,2019-07-25,Brooke,Alford,brooke_alford@iinet.net.au,0458750601,2020-05-20 08:25:14,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,2229,643590001,51028,On one end of the lounge the seat has sunk down dramatically. Both ends of the lounge get the same amount of use and the middle slightly less. On the right end it has sunk so much we have to use a pillow to boost us back up. You will see in the photos my dad who weighs next to nothing is sitting on the lounge and how much it has sunk compared to the middle who has a heavier person sitting on it.When I spoke to the store he said leather does sink but this much especially after 8 - 9 months of use. For a expensive lounge I would have expected it to last longer. We have no children so there is no issues here of them damaging it. The house only consist of adults and the lounge gets looked after very well and care is taken with it. I have done the best with images  being black lounge it's harder to see but I have tried the best I can to show.,380.00,LHF recliner seat cushion was considerably softer and lopsided compared to the other cushions.,Replaced LHF seat cushion foam with new upgraded premium foam.  CM very happy.,2020-05-30 09:32:53,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Richelle Suna,Catherine Sal,2
Campbellfield,CF,VIC,86231,2020-02-08,Maha,Elsayegh,elsayeghm2@gmail.com,0435874845,2020-05-20 11:02:44,GREY - GALILEO - 3 Seater,3064,673390001,627447,The couch was assembled by a professional assembler and every time we sit on it it rocks initially we thought the floor wasn't level. Yesterday I came to sit on it and the whole couch flipped forward we realized that one of the legs was not sitting right and is on an incorrect angle and slanted the couch cannot be sat on at all.,90.00,Customer complained that the leg of a 3 seater lounge is broken. On inspection I have found out that RHF front facing leg of a 3 seater lounge has tilted and broken. I found out that the 2 wooden rails supporting the feet has snapped or broken inside which has caused the damage. Lack of staples or glue while manufacturing the lounge has caused the issue. There is no other damage in the lounge. Likely cause manufacturer.,The upper rail cannot be reinforced as its broken from inside and it needs to be replaced. The side rail can be reinforced as there is minor crack in it.,2020-05-30 12:29:01,Finalised_technician,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Raewyn Christison,2
North Lakes,NS,South QLD,86416,2020-01-30,Donna,Barlow,Motherof4boys@live.com.au,0400308487,2020-05-21 20:34:48,DARK GREY - ABBOTSFORD - 3 Seater,4504,665390001,265557,The inside of the cushion is separating and its going chunky/bulky. Its causing alot of sag. When i feel the other cushions it feels like there is seperation as well but the end one is worse.,90.00,Customer is concern with the backrest cushions distorting and losing shape on three seater suite. Cushions have an inner cushion casing of loose fill. This loose fill is contorting  flattening and compressing from repetitive seated weight. Cushion responded to being plumped and improved its shape. Retailers decision as to whether this is acceptable  wear and tear.  Lounge is dated under 12 months old.  PO Number: 070-3140221.,It is likely the loose fill  dacron casing will disintegrate in time and the loose fill will be harder to plump and resume the cushion to a nice shape.   Customer has high expectations of suite's performance  which will not be able to meet.   Store to Action.,2020-05-30 09:26:21,Reselect,Filling - Dacron,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Richelle Suna,Naomi Hughes,2
Auburn,AN,NSW Metro,86450,2017-09-09,Bipin,Melvin,bipin.melvin@Live.com,0424784447,2020-05-22 13:16:01,BEIGE - MILLENNIA - 3 Seater Sofa,2145,579010002,896005,this is the 3rd time the lounge is coming apart   its a  household with 2 people in the house   Can I get this product returned and but another product   repairing this doesn't seem to help,0.00,,,2020-05-30 11:48:44,Reselect,,,,,,,Marie Pollock,,3
Braybrook,BK,VIC,86456,2019-10-17,nicole,savage,nicolesavage0671@gmail.com,0477748457,2020-05-22 13:35:45,DARK GREY - ATTICUS - Modular Right Hand Facing Recliner,3012,628770001,127228,pilling happening cm advised is using a lint remover weekly and still having issues.,90.00,inspected to find extensive pilling in the sofa unit. the sofa was in excellent condition apart from the pilling issue. I have supplied photos of cushions with the pilling removed and still intact. the customer demonstrated their use of the pilling machine that they already use  and this was first class. the material started to pill  after de pilling as displayed by the photos  this was from gentle rubbing by hand. the customer has indicated that they de pill at least once a week and I can believe it. I believe this to be a problem with the fabric used and not due to customer use. I also feel that this amount of pilling is far beyond what should be expected. therefore I feel that the only way to rectify the issue is to offer refund/resell.,inspection/report demonstration of de pilling education regarding de pilling,2020-05-30 10:19:32,Finalised_technician,Peeling,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Richelle Suna,Leigh Gerry,2
Morayfield,MF,South QLD,86530,2018-03-11,Josh,Dick,J93dick@icloud.com,0438727979,2020-05-23 13:19:05,CHARCOAL - CRESSIDA - 3 Seater,4510,594230001,991603,The motor under right side of chair has fallen and bar is bent  unsure of how it bent/broken,270.00,Multiple issues with this suite.  1- Seated area leans to one side and front cross bar is catching on mechanism motor on RHF recliner of three seater suite. Mechanism arm has collapsed. High use area wear and tear.  2- Motor mounting bracket damaged due to the mechanism cross bar hitting it.  3- Cupholder control button lights are not working on three of the six buttons. High use area Wear and Tear.   Suite has not been abused.   PO Number: 070-3000979.,1- Replaced mechanism and tightened all three backrest KD brackets. Customer satisfied with repair.  2- Replaced motor. Customer satisfied with repair.  3- Replaced faulty button control cup holder. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Motion 2 $80.00  2- Electric 1 $60.00 and Internal 3 $40.00. Total invoiced excluding GST $270.00.,2020-05-30 09:28:34,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Richelle Suna,Robert Abbott,2
Maroochydore,MR,South QLD,86554,2018-04-26,Denise,Taylor,denisehnz@hotmail.com,0426102759,2020-05-23 21:06:41,CHARCOAL - CHASER - Recliner,4550,510660002,815182,The stitching has come undone on the footrest. The back hindge is broken.,0.00,,,2020-05-30 16:44:41,Discount to Keep,,,,,,,Mahnaz Reza,,3
