STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Glendale,WY,NSW Metro,54692,2017-09-10,Robyn,Vlaich,robyn6393@gmail.com,0400846747,2019-04-13 14:37:53,Spartacus recliners,2267,51200,764101,As you can see in the bad photos the stitching is coming apart on the chair without the blue cushion.  The other recliner is terrible. It wobbles and creaks.  It is so bad I fell it is going to fall apart. It moves forward and back when in the sitting position. It is in need of repair mechanically.,240.00,Issue#1 The single recliner was unstable when in full recliner  due to the RHS mech being bent at the pivot point. The customer reported the chair did not feel right from the start  and thought it would work itself out. The mech was most probably bent when installed  as the metal for that part of the  arm is quite pliable.  Issue#2 the cm picked up a loose thread on the LHS foot roll / seat area. The tension on the fabric is quite high in this area  due to design  and use( as the foam softens with use  it places more strain on the fabric.,Issue#1 replace mech cm happy.  Issue #2 stitch loose area cm happy.,2019-07-22 09:01:52,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Richelle Suna,Vaishnavi Ravichandran,2
Cairns,CN,North QLD,55803,2017-08-12,Shawn,Dineen,sndineen@bigpond.com,0417635108,2019-04-29 15:51:28,ashleigh 3 seater sofa,4871,53468,379834,underlining on lounge is coming away and falling apart,0.00,,,2019-07-22 12:27:46,Discount to Keep,,,,,,,Kaitlin Evans,,3
Darwin,DN,NT,57676,2018-08-13,Belinda,Wilson,belinda.wilson@jaytex.com.au,0407936533,2019-05-24 16:23:22,Ranger corner chair,810,62320,100101,The corner chair is sagging on side and rear cushion. The bottom cushion has lost all firmness and sags at the front of the chair. All other chairs seem to be fine   It should be noted that it is only myself and partner who use the sofa at an evening as we both work full time.,90.00,The foam in the LHF end seat has collapsed and the CX sinks very low in the seat. The foam in the ottoman has also collapsed in the centre with similar results. The dacron/filling in the backrest of the armless seat adjacent to the LHF seat has formed up into a tight lump and is uncomfortable to sit against.,An inspection of the zigzag springs beneath both the LHF end seat & the ottoman has not found any issues. The dacron/filling bag from the backrest of the armless chair was rearranged to try and spread the filling  but it just lumps back into it`s original shape. A new dacron bag & foams have been ordered today. It appears that CSC won`t be going ahead with this job.,2019-07-22 14:52:48,Reselect,Foam,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Richelle Suna,George Mylonas,2
Bundaberg,BG,South QLD,58451,2019-01-14,Taylor,Crofts,fairy2895@hotmail.com,0418599352,2019-06-04 14:11:56,SPARTACUS 3 Seater with 2 Inbuilt Recliners,4655,51201,548634,The recliner is not working on one side  it’s seems to have lowered to one side resulting in the recliner not been able to close and getting stuck on the metal bar underneath it (in photos)  Unsure of what has caused this.,0.00,,,2019-07-22 08:37:14,Changeover,,,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Kaitlin Evans,,2
Bankstown,BN,NSW Metro,59462,2018-01-30,Dounia,Kheir,Noor.elkheir96@gmail.com,0404337372,2019-06-17 13:00:56,DARK GREY - SPARTACUS - Corner Lounge,2190,512030004,885972,The metal spring is out of the sofa on the inside  the leg piece that goes up is on in place when closed.,90.00,On inspection  the customer complained that she can feel springs under the seat and the mechanism was hard to open. Please note that the living room is too small to accommodate the corner lounge which jam against the left 3 seater and it the customer moved the corner lounge to the right which may jam the right side 2 seater. Further inspection  the leg roll was detached from the kick board and the dust cover was torn on the both left 3 seater and LHF 2 seater. It seems to be caused by the customer to pull the leg roll to try to move the lounge forward for cleaning purpose or making space for the corner lounge. In my opinion  it is user fault instead of manufacture fault. I found a pocket spring under the LHF 2 seater which required a small inner spring replacement (INT2) and the mechanism was bent and slant to the left (M2 mechanism replacement). LHF and RHF 3 seater  the front edge foam was compressed which collapse the support to the leg roll. In my opinion  both large inner springs,ACTION TAKEN/REPAIR REQUIRED Please supply 2 x large inner spring seat foam and 1 x small inner spring seat foam Plus 1 x 888 or 4311 mechanism QUOTE (use below pricelist as guide) If repairs are approved  service cost of $480 2nd CF $70 M2 Mechanism $80 INT2 Seat foam replacement 110 x 3 $330 Grand total of $570  If under good will and clear communication with the customer about the torn leg roll  it is repairable by stitching them back  LR1 Leg roll 90 x 3 $270 Grand total of $840,2019-07-22 09:41:43,Discount to Keep,Pocket Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Richelle Suna,Kirra Organ,2
Osborne Park,OP,WA,59750,2018-02-13,Yuan,Zeng,zengyuanwendy@hotmail.cm,0400968303,2019-06-20 13:58:15,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,6021,610990001,231689,The seater got issues with lifting up  especially when people sits on it.,170.00,The footrest on the RHF recliner is getting stuck when extending. Inspection has revealed that the arm is hitting the bottom of the front rail where it connects to the footrest panel. The mechanism appears to have been slightly squashed. It may have happened during storage/transport as the customers are not heavy set people. The dustcover has been torn and the frame has been pulled away from the main suspension rail as a result.,Removed backrest and dropped the seat from the frame. Removed the mechanism from the seat. Changed over the mechanism  and reattcahed it to the seat. Reattached the seat to the body of the recliner. I tested the mechanism and oticed it was still brushing the dustcover so i peeled back the front of the recliner  reattached the rail to the seat frame and not hed the rail where the mechanism was brushing to give it more clearance. Reattcahed the dustcover etc and reattcahed the backrest. The recliner is working.,2019-07-22 14:21:42,Finalised_technician,Mechanism,Transport,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Richelle Suna,Toby Young,2
Cannington,CT,WA,60515,2018-05-12,Zulfiqar,Malik,malikzulfiqar@msn.com,0499635750,2019-06-30 20:14:23,GRAPHITE - WHITSUNDAYS - 3 Seater Sofa,6155,510520002,508620,I purchased 1 three Seat & 2 two seat sofa  last year May (invoice attached). After only 6 months  the frame of the sofa started getting loose and even 3 sofa seat  back rest cracked (when you sit  you will feel it ) . Also the Arm rest started getting de-shaped. I have attached some pics and if there is any further information required  please let me know.  Thanks,550.00,On the 3 seater sofa the frame on the backrest broke. This is the top piece of timber that runs along the length of the sofa. This broken timber cause the backrest to look out of shape . The customer complained about the seating cushions but they are fine. It is supported with zigzag spring and they are all still in place. None of the cushions have and sign that a pocket spring defects. The soft filling on 4 of the armrest came loose and is now forming a bulge on the front face of the armrest. The seating Cushions on all the sofas are full of stain marks were food and drinks were spilled.,I need to remove the 4 armrests. Pull the leather off the frames  glue back the decron and staple back the leather.  I also need to remove the leather off the backrest were the frame is broken in order to do a proper repair. I stripped off the fabric from the backrest on the three seater sofa. Removed the broken timber and replaced it with solid wood for the whole length. I glued back the foam and the decron. Stapled back the fabric. 3 seater repaired. I the removed all the fabric off 4 armrests. I removed the folded decron. Straighten it and glued it in properly with no folds at the top. I then placed the fabric back stapled it all in and connected the armrest to the sofas.  All 3 sofas are now repaired.,2019-07-22 10:12:22,Finalised_technician,Frame,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Richelle Suna,Rose Tandy,2
Bundaberg,BG,South QLD,60625,2019-04-18,Shana,Williams,shanaw2009@hotmail.com,0410778363,2019-07-01 19:16:55,CHARCOAL - SENTINAL - 3 Seater,4670,625790001,552584,The lounge has sagged  is extremely uncomfortable giving   hip and back issues. I prefer it  be exchanged for something else as i do not want warranty issues every 6 weeks. This was only delivered 2nd week may 2019 and already sagged . The lounge  does not  appear to be able to hold ppl weighing about 80 to 100 kg. All three chairs  that are constantly used have sagged. I have had to purchase back supports to be able to sit in it for short periods. When the lounge arrived it was missing the clips for the electrical cords as well. Ive attached picture to try to show how it sits different on the side used as opposed to side thats not used. ,90.00,Customer has a found a few issues shortly after receiving their Sentinal lounge suite. On the 3 seater  the RHF seat has visibly dropped compared to the centre seat. Customers are concerned that as it has only been in their home for a few months that it will continue to deteriorate further in time.  On both seats of the console unit  they feel the backrest has no support. They thought the lounge felt comfortable when they sat in it in-store  however now that they are using it  after a longer period of use it gives the customers back pain. This is the design of the lounge - nothing has failed which is causing the customer discomfort.  They also noticed a few of the clips had broken on a few of the cables. These clips were from the cables connecting to the backrests  which are always covered by the backrest flap with no access so this would not cause any issues.  We feel customers would be unhappy with repairs  as they said they do not want a repair every month when it keeps failing.,If you would like us to repair we can add additional foam to the one seat that has dropped. We could also add additional backrest filling to both backrests. This would be purely to try to satisfy customers as there is no manufacturing issue with these. Customers were also upset about the state of the box when delivered - see photos.,2019-07-22 16:02:02,Reselect,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Mahmoud Jeblawi,,2
Hoppers Crossing,HG,VIC,60692,2017-08-25,Lilly,Mitrovic,lillymitrovic@gmail.com,0434570511,2019-07-02 14:32:10,STONE - ASCOT - Leather Recliner,3338,527420002,67951,The threading is coming apart,160.00,stitching failure on top of backrest consistent with pressure being placed on rear of headrest.,restitched the headrest  I have applied glue to end threads  to help prevent future failure. customer very happy with outcome.,2019-07-22 08:59:18,Finalised_technician,Stitching,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Richelle Suna,Vaishnavi Ravichandran,2
Bundaberg,BG,South QLD,60846,2016-09-23,Sarah,Spencer,missweston94@gmail.com,0421283626,2019-07-04 13:04:10,STEEL - RADLEY MKII - Corner Lounge,4670,549000001,517449,The stitching of the inside of the middle chase has come undone.  Not sure how it has come down with it being a couch that joins together.,0.00,,,2019-07-22 10:43:02,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Rockhampton,RK,North QLD,61105,2018-07-15,Jon,Hartig,xfrisbeex@hotmail.com,0407986461,2019-07-07 19:03:53,DARK GREY - SPARTACUS - 3 Seater Sofa,4814,512010004,352664,One side has sunk. The springs can be felt under the cushion on this side. There is a gap in the middle between the two sides which affects it being used as a couch. The chair squeaks when the person sitting shifts their weight.,90.00,Spartacus 3STR sofa double recliner Purchase date: 15.07/18   The customer's concerns:  1. "One side has sunk and springs can be felt under the cushion on the side."  2. "The is a gap in the middle between the two sides which affects it being used as a couch."  3. "The chair squeaks when the person sitting shifts their weight."   Sofa lounge inspected and found to be in good condition. Spoke to customer to try and understand his concerns.  Theses seat cushions are large. Most people do not sit in the middle of them but prefer to sit off-centre to be able to use the armrests as support. As a result  this can give the impression that a seat cushion is sinking. No problems found with seat cushion or springs.  The gap in the middle is a design issue. It has to be there for the recliners to function independently. When lying down on the full length of the sofa  the middle gap can be felt. Lounge is designed for sitting on - not designed as a bed.,Customer's can lie down on it if they want but must make accommodations.  The chairs did not squeak while I sat on the lounge. With lounges  some sounds may to be heard as material used do their job.  Overall  I could not find any issues or faults with the product at the time of inspection. The issues seems to be about expectations and perceptions of the customer - maybe some 'buyer's remorse'.  CF + R/Q = 90,2019-07-22 10:28:25,Reselect,No defect,Customer Perception,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Richelle Suna,Leigh Gerry,2
Preston,PN,VIC,61123,2019-06-24,Jim,Pearson,calliste@optusnet.com.au,0418378956,2019-07-08 07:43:13,STONE - SAN MARCO - Electric Recliner,3107,547330002,848367,When the reclining mechanism is engaged there is a distinct "clunk" as it operates;   possibly assembled incorrectly when manufactured.,130.00,LOose bolts on the recliner cross bar,Loose bolts on the recliner cross bar. Were tightened onsite.,2019-07-22 14:36:55,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Richelle Suna,Mahmoud Jeblawi,2
Midland,MD,WA,61124,2019-06-29,Gavin,Terrill,gavinterrill@hotmail.com,0417977976,2019-07-08 08:06:39,CHARCOAL - SENTINAL - 2 Seater,6057,625780001,188150,CSC LODGED CLAIM ON CM'S BEHALF - ELECTRONIC HEADREST DOES NOT WORK. REQUESTED TECH,120.00,The Headrest on the RHF recliner is not working. The lounge was assembled by the delivery drivers at the request of the elderly customers,Plugged in the headrest cable.,2019-07-22 14:15:13,Finalised_technician,Cables/Leads (Electric),No Defect,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Richelle Suna,Mitchell Demnar,2
Campbellfield,CF,VIC,61452,2019-07-11,Vicki,Mitchell,Vickimitch@hotmail.com,0413180798,2019-07-11 10:23:44,BLACK - SAN MARCO - Corner Lounge with Chaise,3099,577750001,597474,No damage. Electric recliner tips over in recliner position if you lean forward,130.00,The customer pointed out that the when the recliner is open and they try and get out of it it rips forward. I’ve expakined to the cusromer that’s it needs to be closed when getting out of it because it will tip and also bend the mechanism.,We have added a screw through the connector bracket to ensure they stay connected also.,2019-07-22 14:48:37,Finalised_technician,Mechanism,Customer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Richelle Suna,Naomi Hughes,2
Cannington,CT,WA,61471,2018-06-21,Susan,Belmour,susanavis@bigpond.com,0423969960,2019-07-11 12:43:02,BLACK - MILLENNIA - 3 Seater Sofa,6152,579010001,510602,Cust has advised same issue as before - recliner mech seems to be 'catching',170.00,The recliner mechanism was catching the front steel beam when closing. This makes the chair shake from side to side as it is closing.,I unbolted the front two bolts that holds the recliner mechanism onto the steel frame. I placed a spacer in between the bottom of the recliner mechanism and the steel frame holding the chairs together. This gave the recliner mechanism the clearance it needed to close freely without touching the bottom of the steel frame . Recliner repaired,2019-07-22 14:42:47,Finalised_technician,Mechanism,Design,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Richelle Suna,Stacey Allen,2
Rockhampton,RK,North QLD,61475,2019-05-15,Shayne,Ford,shayneford55@gmail.com,0427475744,2019-07-11 13:15:19,STEEL - BALLAMY - 2 Seater Sofa with In Built Recliners,4703,624540001,365302,There is delamination of the wooden section of the arms (only one end) of both two seater recliners. I believe this damage has been caused during the manufacturing process  or that sub standard material was used. If  this has happened a short time after purchase  the other ends of the lounges are bound to follow.,0.00,,,2019-07-22 11:07:59,Finalised_no_technician,,,,,,,Anyssa Chorvat,,3
Ballarat,BT,VIC,61478,2018-11-13,Wendy,Carson,wendycarson@live.com.au,0437315401,2019-07-11 13:50:32,JET - MAGNUS - Corner Lounge,3351,531060001,139672,Stitching has let go in 3 places. I do have 2 autistic 8 yr olds who do walk around the furniture. They also have a pica problem. So once there is a breach in the stitching they are drawn to it and eat the stuffing or any loose threads. If this should void the warranty at least let me know if I can get the repairs done at my expense. Also one of reclining chairs leans back a little when fully upright.,130.00,Right hand facing recliner backrest leaning due to a KD bracket been totally off One console hinge was broken and missing an adjusting screw,Refitted KD bracket and tightened the other one Replaced console hinges with a slightly different kind I had on board Discussed stitching options with customer  although the areas could be hand-sewn it would still be quite an intensive job and I could not guarantee how long it would last given the treatment it would receive. The customer will probably eventually look for another lounge,2019-07-22 11:25:14,Discount to Keep,KD Brackets,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Mahmoud Jeblawi,Naomi Hughes,2
Beenleigh,BL,South QLD,61794,2017-04-20,Renee,Thomson,nae_nae_renee_@hotmail.com,0499888558,2019-07-15 12:53:06,RUSTIC - SETTLER - King Bed,4207,435820001,110066,Getting onto the bed or heavy weight from us and the mattress,0.00,,,2019-07-22 16:37:24,Discount to Keep,,,,,,,Mahmoud Jeblawi,,3
Bankstown,BN,NSW Metro,61894,2018-11-12,Hamza,Salim,khawaja.hamza@outlook.com,0406894923,2019-07-16 12:23:02,ASH - MAJESTY - Coffee Table,2154,493550001,899952,The table has become wobbly despite having all its screws and pieces fixed tightly. It has been less than a year and will appreciate it being replaced as we even called a professional to have a look at it and he said there isnt anything he can do to fix it either,0.00,,,2019-07-22 10:05:58,Changeover,,,,,,,Mahmoud Jeblawi,,3
Bankstown,BN,NSW Metro,61909,2018-11-21,Hamza,Salim,khawaja.hamza@outlook.com,0406894923,2019-07-16 13:57:41,NAVY BLUE - BRIGETTE - 3 Seater Sofa,2154,633870002,899952,The 3 seater is coming apart. The board at the base of the seat has become bent and loose and so many of the buttons have come off. The buttons came off earlier this year and a repairman sent by amart fixed it but they are off again which depicts a fault in this particular product as we havent had any issue with the 2 seater of the same series. So i will appreciate it if it can replaced at the earliest.,0.00,,,2019-07-22 10:06:40,Changeover,,,,,,,Mahmoud Jeblawi,,3
West Gosford,WD,NSW Metro,61985,2018-10-28,Caroleyne,Dulihanty,caroleyneellan@dodo.com,0408417743,2019-07-17 11:19:31,BEIGE - MILLENNIA - 3 Seater Sofa,2256,579010002,676336,None of the recliners work   Power to lounge.  not sure what the problem is,120.00,Customer had reported that the recliners on her 3-seater lounge we’re inoperable. On inspection I noted that the cup holders weren’t lit up. I checked everything was plugged in  which it was and checked the mains transformer. Although the green light was on  when I checked the connections  the recliners powered up again  indicating an intermittent fault with the transformer. There may also have been an issue with the power board that the customer had been using  so I advised her to replace it.,I replaced the transformer and checked all the functions  all OK.,2019-07-22 16:24:45,Finalised_technician,Transformer,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Ann D'Ambrosio,2
MacGregor,MG,South QLD,62313,2016-09-19,Richelle,Suna,Sweetiepie_217@hotmail.com,0435151824,2019-07-21 19:19:40,BLACK - WARNER - Leather-Look Theatre Suite,4280,511400001,304150,Cover is starting to peel and one if the arm rests have caved in. This lounge doesn’t get used often as it’s in the media room.,0.00,,,2019-07-22 09:01:23,Reselect,,,,,,,Kaitlin Evans,,3
