STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Frankston,FN,VIC,78740,2018-12-28,Sam,Weaver,sam_weaver@me.com,0435866620,2020-02-17 12:43:26,LIGHT BLUE - ALLANA - Corner Lounge with Chaise,3978,616660001,851365,I sat down on the chaise part of the couch and heard a crack. Upon investigating I noticed that one of the wooden beams underneath has cracked and the wood is split down one half of the beam. I only weigh 75kg so I do not believe that I would have been putting any undue strain onto the couch by sitting down  this is a quality issue.,90.00,Chaise section frame has snapped and split  due to knot in timber. Timber rail that has snapped is main top support rail that supports foam and zig zag springs. On inspection I Found that timber rail has snapped directly where knot is and has also caused quite a large piece off rail to split.  Lounge suite was in excellent condition.,This needs to be a major offsite frame repair as rail is all one piece that runs along top back of frame  zig zag springs and clips will need to be removed including some fabric to gain access  then will need to replace zig zag clips and re insert zig zag springs once new rail has been fitted.,2020-04-06 11:33:12,Changeover,Timber Knot,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,AMY BLATCH,Kaitlin Evans,2
Glendale,WY,NSW Metro,79946,2019-06-13,Mitchell,Inglis,mitchinglis182@hotmail.com,0423804413,2020-03-03 16:32:00,CHARCOAL - SENTINAL - 3 Seater,2287,625790001,800144,Appears to be a motor issue with one side of the recliners at it will not go up and down. Power is still going to the buttons however stuck upright. This about the 4th claim we had made for the electronics on this particular lounge and we have not had it for 12 months. This is getting frustrating and would like to know what our options are due to this.,90.00,The customer reported that the LHF electric recliner made a lounge bang with the mother in law sat on it.  In my opinion this damage has been caused by force from trying to open / close the mech with toys jammed under it.  This has caused the electric motor to snap off  bend the mechanism and there is also zig zag springs popping out.,Inspection and report only due to the amount of damage.  Conclusion as per previous reports / jobs this customer does not look after there lounge and has kids climbing all over it during inspections.,2020-04-06 13:25:47,Finalised_technician,Motor,External Force,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Mahmoud Jeblawi,2
Yamanto,YO,South QLD,79961,2017-02-20,Vaniah,Zieler,vaniahzlr@gmail.com,0403234577,2020-03-03 21:00:16,BLACK - LANNISTER - Leather Corner Lounge,4306,578740001,723862,The leather on the lounge is peeling away  not sure why as we have followed care instructions to the letter.,90.00,On arrival customer showed me that the pigment is peeling off all piping across all seats and off the rhf seat to the corner seat and also the corner seat.  In my opinion this has been caused by body oils . The worst seat which is the rhf no arm seat is apparently the most used seat where the customer said her son sits and plays video games.,The spot clean test was clean and the lounge is good condition apart from the pigment issues. If this issue was fixed I would need to clean and repigment all piping on all seats and also repigment the corner seat and rhf no arm seat . Due to the damage on the leather I cannot offer a warranty on the repairs,2020-04-06 15:45:16,Finalised_technician,Peeling,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,AMY BLATCH,Richelle Suna,2
Penrith,PH,NSW Metro,80148,2018-11-29,Terence,Woolard,1033575@noemail.com.au,0412482336,2020-03-06 08:37:00,STEEL - ROWAN - Recliner,2750,587490001,1033575,CSC LOGGED CLAIM FOR CM   cm has no access to the internet and has no email. Leg roll foam is falling out.,90.00,- Attended customers residence to repair leg roll. - Upon inspection found the seat base has collapsed. The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated. The collapsing has caused it to push out the front of the seat base / leg roll section. Customer has continued to use the recliner after this collapse which has caused the pushed out seat base and leg roll support to rub up against the material that holds the seat base in and tear the material. The tear in the material has caused the foam to break and fall out. - Likely Cause - Manufacturing. - Lounge was in clean condition.,- Called CSC on site and advised job was much larger than quoted  was advised to do report only. Have completed report as per request. - Can repair by performing offsite repair to replace seat base and torn material.  NOTE  Have added repair costs to quote for review. Thank you.,2020-04-06 15:38:40,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,AMY BLATCH,2
Benowa,BE,South QLD,80308,2018-05-20,Mark,Hoy,markhoy61@outlook.com,0417750323,2020-03-08 14:17:57,BEIGE - MILLENNIA - 3 Seater Sofa,4212,579010002,529772,The leather look material is starting to wear off on the seating cushion plus some of the lights no longer work,150.00,Single recliner 1) electric cup holder lights in buttons not working  3 seater 1) electric cup holder lights in buttons not working  2) RHF seat area enduro cover wearing thin and peeling cased from general use and known issues with enduro cover. 3)LHF head rest area enduro cover wearing thin and peeling cased from general use and known issues with enduro cover.,Single recliner 1) replaced cup holder with new unit and tested all in working order 3 seater  1) replaced cup holder with new unit and tested all in working order 2). Report only retailer decision required 3) Report only retailer decision required  I will adjust quote to reflect works completed,2020-04-06 09:08:36,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Rebecca Parfitt,Kaitlin Evans,2
Osborne Park,OP,WA,80315,2019-01-11,Ayad,Thyab,thiyab69@hotmail.com,0451252923,2020-03-08 15:47:12,LIGHT GREY - ALFRED - Corner Lounge with Chaise and Recliner,6066,623160001,247679,The stitching going off The sponge becomes soft The mattress doesn’t support the sponge,90.00,Issue 1- The customer mentioned that the front rail can be felt beneath his legs and that the seat cushion on the RHF recliner is sinking. When sitting on the front of the recliner this is the case. When using the seat correctly it is within an acceptable limit. The front foam wall is still plump and dense. The seat itself is also still in reasonable condition.  Issue 2- The two no arm seats in between the RHF rec. and the corner are sinking excessively.  There is no visible issue with the frame or the suspension. Issue 3- The customer also mentioned that the no arm seat adjacent to the return and the return itself are sinking. I found the no arm seat to be within acceptable limits. The return is leaning towards the centre but this is from people sitting in the gap between the seats. Issue 4- The Topstitch thread on the outer armrest panel of the RHF recliner is loose. The anchor thread appears to have snapped. I am not sure how this would have occurred but it appears to have been,Pulled out more since it occurred as the thread is now very long.  Issue 5- The same issue has occurred on the LHF centre  no arm seat backrest.  Issue 6- There is a small length of topstitch thread that has poked through the dustcover on the bottom of the return. This is a minor issue and can be fed back through and stapled.  Issue 7- The customer than mentioned that the headrests are soft and not comfortable. This is not the case.  I mentioned the process to the customer and he was surprised o learn that he would automatically be getting  a new lounge.The lounge is not very old so  I am not sure if the lounge has been used excessively or if the issues present could have been reported earlier. I have chosen wear and tear for this reason as I am. It 100% sure it is manufacturing.  I am not sure which way to go but I can quote on replacing the two no arm seat foams and hand sewing the two topstitch sections.,2020-04-06 15:21:42,Finalised_technician,Foam,Normal Wear & Tear,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Mahnaz Reza,2
Cockburn,CB,WA,80342,2020-01-17,Julie,Thompson,juliejay80@icloud.com,0435435333,2020-03-09 00:04:34,CHARCOAL - CHASER - Recliner,6112,510660002,283783,When the chair is reclined it falls to one side. No damage can be see underneath the chair when checked.  The damage seems to be inside the recliner where the material covers so can’t be seen. I’m thinking the recliner is damaged inside,170.00,The KD clip has ripped out of the side mount  The tnut is lose  The clips on all the recliners are very lose  The side cover is torn Inner backing board lose and torn,Repaired backrest and clips on all seats  New side cover installed,2020-04-06 08:54:38,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Rebecca Parfitt,Mahmoud Jeblawi,2
Tingalpa,TA,South QLD,80418,2019-04-28,Natasha,Bahrs,natasha_bahrs@hotmail.com,0439229939,2020-03-09 18:29:42,LIGHT GREY - KELLER - 3 Seater,4178,603570001,817205,The couch is not even a year old (Advertised with a 7 year guarantee) and the springs have collapsed already  as seen in the photos. You can’t even sit on it now.,90.00,all 3 seat foams on sofa are collasping and you can feel the zig zag springs.,all seat foams need replacing.all foam is broken down .,2020-04-06 09:47:46,Discount to Keep,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Olwen Silversides,2
Osborne Park,OP,WA,80420,2018-03-01,Jane,Njoroge,zhaneygath@gmail.com,0451035370,2020-03-09 18:48:32,LIGHT GREY - ABBY - 2 Seater Sofa,6061,616160002,232543,On one of the sofa's  the left hand seat is lower than the rest of the seat. This has unfortunately caused some back pain to my mother and mother in law who sat on this seat as they watched my new born son.,90.00,The LHF seat cushion of the 2.5S is sinking excessively.  There is no visible damage to the frame or the suspension. The customer has put the lounge in storage due to the issue mentioned.  There is no evidence of mistreatment and the RHF seat is till within industry standards. As the lounge is in storage I am unsure as to whether this seat has been used excessively.,Quote includes supplying and replacing the existing fill with a denser seat. The lounge seats are quite soft so this will change the feel of the seats on the same lounge significantly.,2020-04-06 15:17:57,Finalised_technician,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Robert Abbott,2
MacGregor,MG,South QLD,80554,2019-03-30,Rubie,Noronha,rubie.noronha@gmail.com,0401686438,2020-03-11 11:18:36,BLACK - SAN MARCO - 2 Seater Sofa,4067,625400001,347637,Right side on the foot rest...started with a pinch and now a gaping hole.,90.00,2 seater- RHF seat has a tear in the leather on the legrest due to poor quality leather used by the manufacturer. It appears to be a split hide used as the the leather is very brittle and porous. Weld repair not possible due to high wear area. Cut and sew required for repair. Lounge very clean and good condition. PO 070-3073376,Quote edited for cut and sew repair. Quote denied 25/3/20.,2020-04-06 16:24:48,Changeover,Cut/Tear,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Tammy Edge,2
Cockburn,CB,WA,80586,2019-03-01,Claudine,Zealander,Claudezea@gmail.com,0402598768,2020-03-11 15:21:29,LIGHT BLUE - ABBY - 3 Seater Sofa,6163,616170001,287299,the 3 seater  sofa where you would actually put your bottom has gone all bob-ally and ruff it is not nice to sit on the two seater has worn better but not great I have had these couches for a year JUST and they look like they are 10 years old.Im really disappointed on how they have worn I don't have pets or small children.They now don't feel nice to sit on and feel really ruff to touch. I look forward to hearing from you,90.00,Customer is very dissatisfied and disappointed in her sofa  one sofa is fine  the other is pilling badly and very rough,Inspected sofa the larger sofa  is the one that’s pilling and it sits on side of TV    the one that faces TV is fine  this. Has a bad case if pilling   very rough in places   abnormally rough I would say  I did demonstrate his to use a pilling machine on sofa  and my pilling machine did struggle a bit because it was so rough  customer wasn’t really accepting my explanation ,2020-04-06 14:49:02,Finalised_technician,Pulled Thread,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,Vaishnavi Ravichandran,2
Capalaba,CA,South QLD,80654,2016-05-07,Tracey,Francis,tracey1francis1@bigpond.com,0422444535,2020-03-12 13:41:29,CHOCOLATE - MAGNUS - Corner Lounge,4165,531060003,381399,Over time the support in the seat of the lounge on every seat has sunk in the base/back of the lounge. The stitching has also come undone and the lounge is very uncomfortable to sit on as you sink into the back of the chair and is very uncomfortable on your back. One of the recliners has also become unbalanced when extended.,90.00,all 4 seat foams have collasped down badly as you sit down there is no resistance at all. plus there is a spring clip broken on the lhf recliner. and stitching has come apart on the seat panel of the fixed chair.,repaired spring clip. i added booster foam to one seat and the customer said that it did not change it much so did not do any more. i will quote for foam replacement but it will be an estimate only as i need the exact foam size to do a quote and that requires to take a seat foam out of lounge.this is not replacing foam in the corner lounge  as it is ok but there will be a difference in feel when sitting .,2020-04-06 09:11:38,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Rebecca Parfitt,Raewyn Christison,2
Cockburn,CB,WA,80675,2016-03-28,Angelina,Terrace,noemail@amartcockburn.com.au,0407943411,2020-03-12 17:01:06,BLACK - ASCOT - Leather Recliner,6166,527420001,179414,2x Single Recliners - As you can see these photos are from the portal. This customer of ours has no email  nor a phone to take photos of there damaged lounge.  The foot recliners are broken  does not open up or shut. Also the handle on the side does not move  broken also. All still under there stucructal warranty. Please can you contact the customer ASAP and have someone out to look at there lounge.,90.00,Customer has two issues 1. One recliner has broken trigger handle 2  other recliner won’t close properly,Inspect recliners  recliner 1 just needs handle replaced  Recliner.two the footrest is really hard to close  it appears there is a problem with arms  they point inwards at the bottom there’s the footrest hits them on the way through this is evident by the damage to leather  (see photo’s) Rang CSC  not viable for repair,2020-04-06 13:22:21,Finalised_technician,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,Kesaia Tavake,2
Prospect,PT,NSW Metro,80748,2017-12-26,manal,trivedi,manal.patel@yahoo.co.in,0432711619,2020-03-14 07:20:01,NAVY - JUNIPER - 3 Seater Sofa,2148,548350003,456030,i bought 2 3 and 1 seater sofa from amart prospect store on 26-12-17.product code are 54834 54835 54833. we are facing some issue with the fabric .fabric getting bad day by day please see the photo.also when we seat on sofa is feel like you seat in digging place. this product is still under warranty.if you help me to short this out the issue that will be great the thread coming out .,90.00,Issue description i bought 2 3 and 1 seater sofa from amart prospect store on 26-12-17.product code are 54834 54835 54833. we are facing some issue with the fabric .fabric getting bad day by day please see the photo.also when we seat on sofa is feel like you seat in digging place. this product is still under warranty.if you help me to short this out the issue that will be great the thread coming out .  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total:$90.00,On inspection  the customer complained piling on the seats and fabric was pulling out on the arms and backrests of 1S  2S and 3S.  The customer was aware of depiling machine but didn't want to keep doing it but place a blanket over the 3S to avoid the issue. She denied that there was pet in the house but only one young kid in the family.  Further inspection  the cause of pulling fabric on multiple location was not likely to be manufacture issue BUT cause by kids stabbing toys on the lounge and pulled out the threads in multiple occasions. The kid was jumping on the lounge while I was doing the inspection and stop by the mother immediately.  Report only.,2020-04-06 14:27:07,Finalised_technician,Lining,Children,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Richelle Suna,Kaitlin Evans,2
Auburn,AN,NSW Metro,80751,2018-06-27,Harpal,Singh,harpalsngh0@gmail.com,0434080374,2020-03-14 09:56:02,BLACK - CONRAD - Corner Lounge with Chaise,2150,499710002,915848,Stitches came out of many part  looks very ugly .  We got no idea what has caused the damage as we only 2 people living in the apartment.,90.00,The whole multi panelled bonded leather/PU sofa has pulled stitching on nearly every seam on the terminal section and seating positions. I believe this is a design/ manufacturing issue. Bonded leather/PU indicatively  has this issue after normal use over time because of the material used during the manufacturing process.  I note the customer’s sofa is in very good condition moreover the customer does not have any children. This issue can not be repaired.   Please contact the customer to discuss their options.,Inspection  assessment and report.,2020-04-06 15:55:35,Finalised_technician,Pulled Thread,Design,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,AMY BLATCH,Jodie Weir,2
Cockburn,CB,WA,80770,2019-09-10,Jade,Wilcockson,jadendan64@gmail.com,0433138743,2020-03-14 13:05:06,DARK GREY - HOLLOWAY - Corner Lounge.,6171,658160001,294808,1. Centre brace piece of left hand side section of lounge broken. 2. Fabric balling on all lounge,90.00,Customers two seater section of sofa has broken frame,Removed dustcover and checked  inside  the main cross member of the sofa is made of plywood for and the plywood has completely come apart  most likely poor quality plywood  rang CSC and not viable for repair  also can’t fit in van,2020-04-06 13:01:25,Finalised_technician,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,Justin Zoetelief,2
Helensvale,HE,South QLD,80840,2018-12-21,Megan,Grace,megan.grace@y7mail.com,0411839781,2020-03-15 16:09:35,BLACK - DELILAH - Corner Lounge with Chaise,4208,548470001,439000,We are not sure what has caused the damage.  The only thing we do on the couch is sit on it.,90.00,On arrival customer showed me that the pigment on the lhf seat at the front is coming off. On further inspection I found that the top coat is peeling off.,The spot clean results are dirty and the customer claims that it has maybe cleaned twice since new . In my opinion this is customer damage from body oils   moisturiser etc.  if this issue was fixed i would need to clean and repigment the lhf seat.,2020-04-06 13:48:17,Finalised_technician,Topcoat,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,AMY BLATCH,Rose Tandy,2
Warana,WA,South QLD,80857,2019-05-14,Noel,Livett,noellivett@gmail.com,0414371479,2020-03-15 23:17:45,BLACK - SAN MARCO - 3 Seater Chaise,4552,625410001,465699,There is a tear in the lounge on the bottom section of the recliner. Poor quality leather. Our last leather lasted 18 years with no tears just normal wear and tear marks.,152.00,Checked the tear in the leather. The panel affected if of lower quality split hide in comparison to other areas of the recliner. The area torn has excess body oil/perspiration had this has weakened the area affected.  Other areas of the recliner (headrest area especially) also have oil present but have not torn as they are of a higher quality top grain leather. The seam across the corner is very worn suggesting the recliner get a lot of use. This recliner is only 10 months old.,Cannot repair would only be able to replace the leather in this area.,2020-04-06 14:30:25,Finalised_technician,Body Oils/Perspiration,Customer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Robert Abbott,2
Mandurah,MN,WA,80863,2019-07-17,brad,goodwin,brad.goodwin@hotmail.com,0474780937,2020-03-16 09:20:29,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,6173,628790001,108342,My daughter was sitting on the end of the chaise talking to me when it collapsed,90.00,Front of chaise sinking  Caused due to side frame that the support springs are attatched to have dislodged on the rhf side offering no support for the cushion.  Unknown cause frame is not snapped but rather has pulled off the existing fastenings.   Attempt to repair was done however thus proved too difficult on site and required offsite repair.  Quote provided to csc which was declined.,Report only,2020-04-06 09:59:46,Changeover,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,AMY BLATCH,Rose Tandy,2
Penrith,PH,NSW Metro,80884,2019-02-03,Angela,Tester,angtester0111@outlook.com,0419016272,2020-03-16 12:53:23,BEIGE - THEODORE - 3 Seater Sofa,2759,577530002,1038150,The leather has lifted away from the lounge and in our opinion is a manufacturing problem as we have only had this lounge for 13 months,90.00,- Attended customers residence to perform report. - Upon inspection found LHF head rest has significant colour coming away. This has been caused by a combination of perspiration and inadequate top coat. Did a clean test and lounge is in dirty condition and requires a clean however it didn't appear to have any oil damage at the surface to indicate only perspiration was the cause. Even though the lounge is in need of a clean the lounge was not dirty enough to expect an adequate topcoat to wear down so quickly. - Likely Cause - Manufacturing - Lounge was in dirty condition.,- Can replace head rest panel with new leather.  NOTE  Have added repair costs to quote for review. Thank you.,2020-04-06 12:00:08,Reselect,Topcoat,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,Jodie Weir,2
Warana,WA,South QLD,80922,2017-08-12,Amba,Eastley,ambaeastley1982@hotmail.com,0408201499,2020-03-16 16:35:21,LIGHT GREY - NAOMI - Fabric 2 Seater Sofa,4556,588250002,438116,the stitching between the two seat has come undone and has created direct access to the framework and  wire inside when you sit on it.,180.00,The fabric between the seats of the 2 seater has frayed badly on one side. Cannot hand sew as not enough border left to sew- large fray. Note lounge is quite dirty - see photos,Repair cost would exceed the replacement cost,2020-04-06 15:43:28,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Rose Tandy,2
Frankston,FN,VIC,80937,2016-08-11,Pauline,Batten,battenpals@hotmail.com,0417329087,2020-03-16 21:02:06,BROWN - ASHLEIGH - 2 Seater Sofa,3977,534670001,818631,The recliner does not open automatically when pressing the lever on the left hand side anymore.,110.00,RHF recliner not working on 2 seater recliner due to snapped trigger cable,Replaced cable with new. Job completed. Recliner now working correctly.,2020-04-06 08:52:32,Finalised_technician,Trigger/Cable,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Rebecca Parfitt,Michaela Nicholson,2
Penrith,PH,NSW Metro,80965,2016-08-03,Richard,braisby,rbraisby@tpg.com.au,0416014810,2020-03-17 11:42:20,BROWN - CHASER - Recliner,2154,510660001,987920,1. Pull wire broken  maybe due to not being strong enough. 2. Stitching came undone  due to poor workmanship.,90.00,- Attended customers residence to perform report. - Upon inspection found single seat recliner had multiple issues. Trigger is broken at mechanism. Leg roll has torn at front where synthetic leather joins material  this is due to material being too tight. Seat base has collapsed  The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated. The collapsing has caused it to push out the front of the seat base / leg roll section. Customer has continued to use the recliner after this collapse which has caused the pushed out seat base and leg roll support to rub up against the material that holds the seat base in and tear the material.  - Likely Cause - Manufacturing. - Lounge was in clean used condition.,- Trigger can be replaced. - Seat base can be replaced. - Torn material can be replaced and sewn however Amart parts would need to supply and Amart parts have yet to been able to supply material for repairs like this.  NOTE  Have added repair costs to quote for review however likely material will not be able to be sourced for repair. Thank you.,2020-04-06 09:21:20,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Rebecca Parfitt,Mahmoud Jeblawi,2
Rockhampton,RK,North QLD,81017,2019-11-10,Kylie,McQuillan,kewjmcquillan@gmail.com,0438401201,2020-03-18 09:05:54,DARK GREY - SPARTACUS - Corner Lounge,4701,512030004,372427,The back of the seat on the 1 recliner/1 seat has come loose  and slopes back  the arm rest doesn’t line up straight   and the corner lounge doesn’t seem to line up correctly like it did in store.  I believe it was never put together correct on delivery and over the 4 months it has loosened  but this is just my opinion. Many Thanks Kylie McQuillan,220.00,The customer was concerned about a couple of alignment issues... 1. when sitting on the seat next to console her felt that backrest tilted back more on the RHF side and was uncomfortable / twisted  2. the console lid sits crooked/ off centre 3. the SR mentioned the corner unit also but customer did not raise this onsite  it looked fine to us The lounge is in very well kept condition. Nice to see,1. we checked the frame  connecting brackets and the alignment from the back which were all as they should be. We opened up the backrest and refilled the backrest filling and topped up the RHF side more than the left. We always overstuff to allow for more compression. Customer tested it and was really happy 2. We loosened the screws in the console lid and moved it a little then tightened the screws. It improved it a small amount. This is all we could doas any more readjustment would not be possible  c/m happy with that. Repairs complete,2020-04-06 08:53:54,Finalised_technician,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Rebecca Parfitt,Raewyn Christison,2
Helensvale,HE,South QLD,81039,2019-11-22,Udo,Berndt,ugberndt@onthenet.com.au,0414598597,2020-03-18 12:07:42,BEIGE - CAPELLO - 3 Seater Sofa with 2 Electric Recliners,4211,642590002,458484,Creases as shown on photos. Noticed this after it was assembled by your guys. Thought it would fix itself once sat on. Instead it got worse. We feel it wasn't assembled correctly in the first place. They were reluctant to do so  thinking it was up to us. This was included in the deal. We feel that the single attached lounge should be replaced. Udo said it felt & looked lower than the other recliner.,90.00,On my visit customer showed me multiple issues on the 3 seater. One issue is the Lhf seat is leaning to its rhf side. Customer told me this recliner had this issue since delivery. On my inspection I found the mechanism is bent and causing the seat to till to its side. I’m unsure how mechanisms got damaged and to repair this issue mechanism needs to be replaced Customer also complained about the Lhf headrest and middle backrest being flat. Customer also said they noticed this issue since delivery. On my inspection I found the headrest and backrest feeling and looking like they were lacking of padding inside. I believe this can repair by adding more soft fill in.,declining - repairs are not viable,2020-04-06 12:52:11,Finalised_technician,Mechanism,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Rose Tandy,2
MacGregor,MG,South QLD,81064,2016-10-12,Shridhar,Dhavali,Shridhardhavali@hotmail.com,0490434270,2020-03-18 17:49:27,BLACK - DIAMOND - 3 Seater Sofa,4122,509520004,305414,leather surface is breaking and peelingoff.  bottom cover tearing off itself.  May be due to poor quality of materials used.,0.00,,,2020-04-06 17:19:57,Discount to Keep,,,,,,,Richelle Suna,,3
Cairns,CN,North QLD,81070,2018-12-30,Karen,Emblin,karenemblin@hotmail.com,0400618440,2020-03-18 19:23:42,LIGHT GREY - KELLER - 2 Seater,4873,603560001,412136,One couch has the arm on the left hand side (when looking at) coming away  as the screw has pulled free of the board inside and cannot be re-screwed (photo 3177 and top couch in photo 3348).  Second couch also has arm starting to come loose on left hand side (arm moves when sitting down) and the stitching on the left seat cushion has come undone (photo 3176 and bottom couch in 3348).  Both couches do not seem sturdy when sitting on - even with one person. There is movement in the base frame and both arms where they are attached to the back,116.00,2STR x 2 - both arms on each sofa the screws are pulling out of the frame. Not enough screws used in manufacturing - without taking it apart to see exactly but looks like only 1 screw back of arm to back rest frame and same in the front of the arms.  1 2STR - LHF seats pull in tab has broken. CM was not there to ask any questions. Key was picked up from reception.,CF + report/quote,2020-04-06 11:45:07,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Richelle Suna,2
West Gosford,WD,NSW Metro,81089,2020-03-08,Julie,Anderson,julestupperqueen@hotmail.com,0405439033,2020-03-19 09:44:47,BLACK - OPTIMUS - Electric Recliner,2261,625800001,697074,Only just noticed when recliner went back in it was sagging ..when I looked under neath the zipper is broken,90.00,Customer had reported that one of the underside zippers on a recliner was broken. On inspection  I tipped the single recliner onto its bank and noted that the RHF legroll foam piece was hanging out  because the zipper was broken. In fact  the material to which the zipper was stitched to originally was badly fraying. I’d suggest the zipper was stitched too close to the edge of the material and the first bit of pressure from legs being on the legroll has popped the stitching and the material had just frayed.,This isn’t able to be fixed by hand. The zipper itself is broken and requires replacement and needs to machine sewn and not hand sewn. I’ve quoted the repair  but the customer stated she wants the recliner replaced  due to it being new. Please discuss options with customer.,2020-04-06 15:09:57,Changeover,Zipper,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Mahmoud Jeblawi,2
Yamanto,YO,South QLD,81098,2019-09-20,Kristin,Kentrotes,kristin087@hotmail.com,0432110973,2020-03-19 11:08:19,LIGHT GREY - CONNOR - Corner Chaise,4304,632510001,751654,On delivery the couch was cut from the box it arrived in by the delivery people. Until I assembled the couch  I had not realised the lining under the couch had been cut. At the time it wasn’t too bad but has continued to tear and is visible looking at the couch. The couch has also lost shape  padding has moved - meaning there is hard timber on the headrests and the fabric has stretched to the point that seams are coming apart and bits of cotton and pilling of the fabric has started.,90.00,On my visit customer showed me the dust cover is ripped opened on the Lhf lounge section. Customer told me he notice this issue right after the lounge was delivered back on December 2019. On my inspection I found the dust cover appeared to be ripped opened and it’s visible from the front.  Also customer pointed out he can feel the timber on all the headrests. On my inspection I only found 3 headrests are  showing this issues. It appeared like there’s a lack of padding at edges of the headrest where you rest your head. I believe this issue happened due to the padding inside have moved to its sides leaving no cushioning at the edges.   Lastly customer complained about pilling and the stitching fraying on all the seats. On my inspection I found the pilling is ver minor and I saw no fraying on the stitching. Perhaps customer sees the stitching thread when he pulls the fabric and this may look like it’s fraying. I don’t find a fault at the moment.,I also explained to the customer to prevent any pilling they may use a depilling machine and to keep maintenance on the lounge.   Inspection report. To repair this issue I would recommend to replace dust cover (INT3).  To repair 3 headrests I would recommend to replace foam. I need to pick up 3x headrests to get the foam custom cut to ensure perfect fit.,2020-04-06 09:06:46,Finalised_technician,Dustcover - torn,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rebecca Parfitt,Richelle Suna,2
Townsville,TV,North QLD,81158,2018-09-30,Shane,Anderson,k_s.anderson@hotmail.com,0428389137,2020-03-20 09:23:01,LIGHT GREY - JUNIPER - 3 Seater Sofa,4818,548350001,363206,The front of the lounge cushion has collapsed. The cushion can not be removed to replace the insert.,90.00,Juniper 3STR Sofa  Purchase Date: 30.09.18   1. RHS seat cushion: front edge foam of seat cushion has shifted downwards causing a loss of shape.  Dustcover removed to inspect construction and to see how to get access to the affected area. Seat frame is not removable like other designs where seat base is bolted to backrest and armrest frames. On this lounge  no bolts used. The issue is normally a stright-forward problem to fix - but not on this sofa.   A non-standard repair is required. Due to the sofa's design  all upholstery has to be removed. Armrest foam and linings needed to be taken off in order to access seat cushion side flys. Possibly  the seat frame might have to be cut-out as seat's side flys a sandwiched between layers of wood. Then the seat cushion upholstery can be removed and the shifted foam repaired. Then everything has to be re-fitted.  CF + R/Q = 90,Repair Quote  CF + Non-standard repair $550 = 620  It might not be economical to repair the sofa. Customer would accept a replacement.,2020-04-06 12:32:44,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Rose Tandy,2
Townsville,TV,North QLD,81203,2020-01-14,Phyllis,Tisdell,lady.75@bigppond.com,0409909988,2020-03-20 15:22:36,DARK GREY - SPARTACUS - Recliner,4817,512000004,393208,Corner of recliner was pushed down when we unpacked it. we thought it would stand back up but it is still pushed down. i believe that the damage was caused from the packing when it was sent to Townsville.,90.00,Spartacus Single Recliners  1. Two single recliners: top RHS of backrests have an indentation in the soft fill from the way they have been stored during transport from manufacture.  2.   3STR double recliner:  customer concerned that when footrest is extended  it slowly starts to sink after sometime. Inspected. No faults found. Correct mech springs attached. With some more probing  turns out this happens when they are sitting in it and their small do jumps up on the the footrest to get onto the lounge. That extra initial weight may be enough to affect the footrest.  No issues with footrest when I sat in it.,1. Soft fill massaged and manipulated to raise fill and remove indentation. Before and after photos taken. Hopefully  this has corrected the issue as long as downward pressure is not applied.  CF + R/Q = 90      No further action needed.,2020-04-06 08:57:03,Finalised_technician,Filling - Soft Fill,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Rebecca Parfitt,Robert Abbott,2
Warana,WA,South QLD,81205,2018-08-13,Sharon,Oldman,smiley0703@hotmail.com,0416434198,2020-03-20 15:38:27,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4551,512010003,455034,All the padding seems to have gone? When you sit in the chair you can feel the springs coming through and also the wood in the back area when you sit down.  Material has gone all loose because of padding. Previously fixed on same item re stitching and recliner broke. Have only had the lounge 18months. Very disappointing,90.00,issue 1 .. RF recliner of the 2RR has collapsed foam to the front and sides of the seat. The front is basically non existent. Would require the seat to be rebuilt with new seat foams    Issue 2 .. same recliner and issue 1 .. the knee roll fabric has torn along the edge of the timber footstool leaving the foam to be exposed. The fabric cannot be handsewn as there is no seam to sew to ..  Issue 3 .. same issue as Issue 1 and 2 on the LF recliner but not as bad as the RF recliner .. however the same operations would be required to repair.,Dec,2020-04-06 14:22:19,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Robert Abbott,2
Penrith,PH,NSW Metro,81206,2019-09-23,Mobeen,Khurram,Mobeenkhurram@gmail.com,0466824869,2020-03-20 15:56:28,NAVY - JUNIPER - 2 Seater Sofa,2745,548340003,1047070,Like my 3 seater my 2 seater one side is flattening as well .,90.00,Seat foams have flattened. Of course this is partly wear and tear and also low grade foam that doesn’t go the distance. Cm is saying that the problem is with both 3 seater and 2 seater although job only refers to 2 seater so that is all I have quoted for.,Q & R,2020-04-06 12:11:37,Finalised_technician,Foam,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Robert Abbott,2
Tweed Heads,TH,NSW,81219,2019-10-07,Melanie,Harvey,miji_mel4@hotmail.com,0404376114,2020-03-21 09:41:43,DARK GREY - ATTICUS - Modular Left Hand Facing Chaise,2485,628780001,275424,We didn’t get the couch delivered until late December and started using it Christmas Eve due to renovations. The chase seems to only have support in one side of the end  causing it to be unable to be sat on as it is quite unsteady you topple over... one side is visibly high and supportive the other side has a dip and sinks when sat on. We have also had trouble attaching the recliner to both consoles and also doesn’t seem to attach securely to the armless chairs  not sure if due to it being movable  (reclining) this is normal?  Thanks Mel,90.00,LHF front corner of the chaise section has a visible dipping it and does not rebound like the rest of the chaise.,Internal inspection revealed that the frame has pulled apart due to manufacturing technique. This part of the frame holds the suspension system in position Major frame repairs will cover the frame and suspension repairs. This will have to be repaired off site as the upholstery will need to be removed and refitted. This is a lengthy repair. I have adjusted the quote to suit. CF x 2 ( for pick up and drop off ) CS2 for repairs.,2020-04-06 09:08:55,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Rebecca Parfitt,Robert Abbott,2
Mandurah,MN,WA,81297,2020-02-25,russel,coad,coady70@yahoo.com.au,0430323937,2020-03-22 14:13:37,CHARCOAL - SENTINAL - 2 Seater,6210,625780001,116365,fabric on the underside of foot rest is tearing and the inner foam is showing  also bolts underneath haven't been secured properly (maybe these causing the tearing) please also assess the 3 seater at the same time.,180.00,Issue 1 - bolts not screwed in fully on footrest.  The bolts stick out by about 1cm due to not being able to be tightened. This is due to what presumably is the thread from either the bolt or wing nut failing and causing the it to cease. This is the case on both the lhf and rhf side footrest. It appears that this was known at time of construction as there has been screw fastener added. These screw fasteners are too long and as a exult caused issue 2  Issue 2 - tear in fabric under leg roll on both lhf and rhf recliner. This us caused due to the added screws on the footrest. Due to length of screw as the recliner is in motion the screw gets caught in the legrest fabric which has created the tear in the fabric This issue was caused at point of manufacture.   Client feels lounge should be replaced as it is new.,Report only  3 seater was also inspected with no motion issue detected.,2020-04-06 09:58:37,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,AMY BLATCH,Olwen Silversides,2
Joondalup,JP,WA,81302,2015-12-18,Sharon,Dixon,jackdixon@sky.com,0416519629,2020-03-22 14:52:23,BLACK - MICHELIN - Leather Corner Lounge,6030,533300001,852265,The touch button for the recliner  has stopped working.,120.00,RHF recliner stopped working and could not be opened   Trigger control box is faulty,New  control box fitted to RHF recliner  All functions tested and working.,2020-04-06 08:55:45,Finalised_technician,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Rebecca Parfitt,Robert Abbott,2
Cairns,CN,North QLD,81420,2019-06-29,Harumi,AhLoy-Coutts,ahloycouttsfamily@bigpond.com,0428976518,2020-03-24 09:57:31,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4872,643590001,421695,First Photo shows how the seats are sagging. It can not show how when you sit in seat the back corner collapses. The second photo shows how the back of two end seats have sagged backwards the middle seat is a lot further forward. I am concerned the two seater purchased on the same sales order is staring to sag as well.,150.00,3STR- both recliner seats are sinking from stretched zigzag springs. CM’s are of a larger frame. Both recliner backrest frames are loose and twisting. 2STR - both backrest frames are loose and twisting. Both seats are starting to sink as well but not as bad as the 3STR.,CF + report/quote,2020-04-06 12:06:26,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Kelsey Oliffe,2
Cannington,CT,WA,81446,2018-10-14,Rahul,Sharma,sharma_84aus@yahoo.co.in,0421479057,2020-03-24 14:51:40,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,6112,584780001,516851,All the colour is faded  And not storong anymore please replace this all including two seater   both single seater shake as well   I have cleaned with the product you have provide me but still not clean    All the colour is faded  And not storong anymore please replace this all including two seater   both single seater shake as well   I have cleaned with the product you have provide me but still not clean ,90.00,The recliner mechanism on the arm chair I had a lot of play and sways from side to side  The stopper in the mech has worn do n. The mechanism will need replacement   The lhf  recliner on the  three seater wobbles   this possibly is more the crossbars being loser but the mechanism has more play than the other seats  All kd clips are lose   The fabric is not faded. The pattern is a mottled pattern and the sections that look lighter are just dirty. The sofa is quite dirty and there is a large ink stain on the RHF seat,Report,2020-04-06 10:33:33,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Emma- Louise Thornton,2
Yamanto,YO,South QLD,81600,2019-03-17,Ellen,Christensen,weownit73@bigpond.com,0407151258,2020-03-27 10:49:06,DARK GREY - ATTICUS - Modular Right Hand Facing Recliner,4341,628770001,747756,Stitching on the left hand side of the chair where the material joins is starting to come apart where the material and the stitching joins unsure is to why this has happened.,0.00,,,2020-04-06 15:02:14,Changeover,,,,,,,Catherine Sal,,3
Butler,BU,WA,81644,2020-03-27,Wayne,Otley,wayneotley@hotmail.com,0408648659,2020-03-27 19:03:38,DARK GREY - NIXON - 4 Seater Sofa with Chaise,6036,672200001,112411,dust cover ripped cm wants tech,130.00,3 seater - Dustcover has torn where the zip has been sewn in.  Dustcover too tight to do a stitching repair.  Suite is clean and in as new condition,New dustcover fitter to  3 seater,2020-04-06 08:56:32,Finalised_technician,Dustcover - torn,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Rebecca Parfitt,Vaishnavi Ravichandran,2
Tweed Heads,TH,NSW,81654,2017-01-11,Kirsty,Cools,indahrinda@ymail.com,0414700340,2020-03-28 10:11:09,ELEPHANT - ORACLE - Corner Lounge with Chaise,2489,507230001,226858,The material has cracked and is stating to  peel all over the couch  it went from nothing to all over the couch in what seemed like only days! I have read reviews that this is common for this type of material  I have looked after my couch so carefully since getting it so I’m really upset with the deterioration of it in such a short time!!,0.00,,,2020-04-06 14:44:53,Reselect,,,,,,,Rose Tandy,,3
Warana,WA,South QLD,81792,2019-10-19,Kathryn,Mash,kmash3@gmail.com,0421696330,2020-03-30 11:58:46,LIGHT GREY - BRIGETTE - 3 Seater Sofa,4551,633870001,469408,Hi Customer Support Team  We now have an issue with our 3 seater couch. A button from this couch has broken.  Previously a button broke from the 2 seater but replaced around December 2019 (Ticket  #106683).  We have only had these couches since October 2019 so this seems to be a fault that is likely to keep occuring. We feel the product is of sub-standard quality.  We would like to request a refund for both couches.  Kind regards Kathryn,0.00,,,2020-04-06 16:50:45,Reselect,,,,,,,AMY BLATCH,,3
Virginia,VI,South QLD,81794,2019-06-30,Lisa,Davitt,ljn32@hotmail.com,0413909746,2020-03-30 12:18:40,BLACK - MILLENNIA - 2 Seater Sofa,4034,624170001,528560,To whom it May concern.  Please note that earlier this year we have made a previous claim and had someone to our house to repair the sofa. Unfortunately  the sofa is still presenting the same issues as before;  the right hand armrest is jutting out and is unstable. The bottom part of the recliner is not sitting flush when replaced in the closed position and it is still making a clunky noise when closing.   Considering that these issues have been seen to and the attemp to repair it has not worked  we are wondering what are our options as this sofa is not suitable at all.   kind regards Lisa Davitt,0.00,,,2020-04-06 09:49:06,Reselect,,,,,,,Catherine Sal,,3
Tweed Heads,TH,NSW,82043,2017-06-08,Bryan,Shaw,acarterb34@gmail.com,0755939426,2020-04-02 14:48:19,BLACK - MILLENNIA - 3 Seater Sofa,4223,579010001,233050,one of the single electric recliners on the 3 seater is stuck in open position cm is lderly cannot lodge claim so opened new job and  assigned techh,130.00,RHF Recliner is stuck out,Faulty cup holder control unit replaced I have adjusted the quote to suit,2020-04-06 09:04:35,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Rebecca Parfitt,Vaishnavi Ravichandran,2
Benowa,BE,South QLD,82276,2012-07-31,beverley,rush,beverleythirty3@gmail.com,0414688518,2020-04-06 09:11:07,PRADO - HAMPTON - Recliner,4211,431680002,356627,trigger broken,110.00,Single recliner not opening. Chair in good condition. In main living area and only 1 elderly woman in the unit,Replaced broken trigger cable. Tested and working fine.,2020-04-06 15:31:45,Finalised_technician,Trigger/Cable,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Alicia Lahey,Richelle Suna,2
Bankstown,BN,NSW Metro,82356,2018-01-29,Naveed,Hashmi,n_a_hashmi@yahoo.com,0412427316,2020-04-06 17:04:04,CHARCOAL - SUMMIT - Dining Chair,2200,518140002,886841,In my opinion  the issue is poor quality of some chairs of this model. I have had a similar issue earlier with one other chair of this set and now with this one... the wooden leg  looks like  is cracked from the point where it is screwed/tied to the base of the chair,0.00,,,2020-04-06 17:26:29,Discount to Keep,,,,,,,Angela Hyde,,3
