STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Casula,CL,NSW Metro,76833,2019-01-17,Dwayne,Rossiter,drossiter1992@hotmail.com,0459539553,2020-01-26 11:44:04,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,2565,643590001,818938,Wood that screw goes into is frail/broken .. buttons on couch stop working randomly so recliner won't go up and down anymore..,430.00,Issue 1 The timber for the console lid has broken around the screws.  Issue 2 The controls for recliners on both sides seem to work intermittently.  Issue 3 Power cord or socket is causing problems.,Q & R 7/4/2020  1.Replace repaired console  2. Replace both Button controls  3. Replace power socket at rear.,2020-04-09 11:24:15,Finalised_technician,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Olwen Silversides,2
Townsville,TV,North QLD,80793,2016-09-28,Philip,Sherriff,Copper49er@gmail.com,0405837558,2020-03-14 17:12:27,BLACK - DIAMOND - 3 Seater Sofa,4810,509520004,323997,Hi   From our order in 2016  the 3 seater is peeling.  THE 2 seater is fine.   Kind regards   Philip,0.00,,,2020-04-09 10:24:05,Discount to Keep,,,,,,,AMY BLATCH,,3
Cannington,CT,WA,81242,2020-01-18,Sonia,Slodecki,slodecki@optusnet.com.au,0434991575,2020-03-21 14:15:57,DARK GREY - PRESCOTT - Recliner,6111,649490001,537658,The recliner mechanism has stopped working. The bolt was found on the floor upon looking for issue.,0.00,,,2020-04-09 11:06:06,Changeover,,,,,,,Toby Young,,3
Coffs Harbour,CH,NSW,81286,2019-11-18,Kim,Knowles,thecoopsfamily@bigpond.com.au,0427527618,2020-03-22 12:03:52,STEEL - ELDRIDGE - Electric Lift Chair.,2450,650520001,253407,When we received lounges and were assembling noticed screws in the box. On investigation noticed screws had pulled out of timber frame work as timber frame work appeared to be very soft timber. Screwed self tappers back into frame carefully not to strip timber work any more but is a temporary fix. also plug end broke a pin off which the store quickly replaced. we did find markings on the timber arm rests when assembling but the lounge pieces did appear to packed reasonable well with soft coverings. lounges were a little disappointing  sorry.,0.00,,,2020-04-09 14:37:19,Changeover,,,,,,,Olwen Silversides,,3
Campbellfield,CF,VIC,81830,2020-03-22,Michael,Dang,michael.dang@outlook.com,0447864023,2020-03-30 16:33:41,LIGHT GREY - WILLA - Office Chair,3083,662190001,81061,The stitching on the back of the chair has come loose.,0.00,,,2020-04-09 12:54:44,Changeover,,,,,,,Rebecca Parfitt,,3
Osborne Park,OP,WA,81835,2017-12-10,Hemangkumar,Kansara,hems9hk@gmail.com,0425554499,2020-03-30 17:04:36,BLACK - IRIS - Click Clack Sofa Bed,6109,486670003,227011,Both sofas have problem of spring sinking one has more than the other Second sofa also has cracking fabric.,0.00,,,2020-04-09 13:08:28,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Cannington,CT,WA,81845,2019-12-26,Fiona,Chen,fiona.chen422@icloud.com,0410850422,2020-03-30 22:03:21,WHITE/ NAVY - AVIARA - Hanging Chair,6010,625290001,536726,Hi    I have just assembled the hanging chair and found some defects and stains on it.   The stains had been there since I opened up the wrap.   The scratch should be caused by package damage   as the relative part of the package was ripped off   and had a little hole.   Regards  Fiona  Fiona,0.00,,,2020-04-09 13:43:05,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Toowoomba,TW,South QLD,81847,2019-04-26,Rianna,Williams,riannawill93@gmail.com,0421487799,2020-03-30 23:23:43,ASH TONE ACACIA - LARSON - Dining Table,4455,643230001,388484,Defect in timber - 25cm crack (runs with the grain of the timber). Crack seems to be gradually increasing in size. Table gets used once in a blue moon.  Has never been moved since it was assembled. Hoping for a replacement as I believe this is a defect with the timber. Concerned that it will crack further and become unsafe to use. Love the product otherwise.,0.00,,,2020-04-09 13:51:41,Finalised_no_technician,,,,,,,AMY BLATCH,,3
North Lakes,NS,South QLD,81863,2017-10-22,Gavin,Hansen,gdhansen@y7mail.com,0437178634,2020-03-31 11:25:09,BROWN - ASHLEIGH - 3 Seater with 2 Built in Recliners,4509,534600002,232331,The power unit isn't working. No light on.,0.00,,,2020-04-09 14:24:04,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Wagga Wagga,WG,NSW,81871,2018-12-09,Kate,Hardy,mattandkatehardy@hotmail.com,0408825972,2020-03-31 11:57:05,NAVY BLUE - KELLER - 3 Seater,2650,603570002,807492,The middle seat of our 3 seater Keller lounge sinks when you sit in it  providing no support (the cushions to the right and left are fine),0.00,,,2020-04-09 16:17:43,Reselect,,,,,,,Ann D'Ambrosio,,3
Preston,PN,VIC,81879,2019-03-30,Long,Hoang,lhoang23@gmail.com,0423370505,2020-03-31 12:25:15,LIGHT GREY - JUNIPER - 3 Seater Sofa,3073,548350001,846016,The sofa has already started to sink especially in the middle section of the two cushions. You may see this issue in the photos attached. We don’t have anyone in our family that is overly heavy so we are very disappointed that this has already happened to the cushions.,0.00,,,2020-04-09 16:31:59,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Oxley,OX,South QLD,81904,2020-01-21,John,Antonel,warhorse803@gmail.com,0450631308,2020-03-31 15:15:16,DARK GREY - TRAFALGAR - Corner with Chaise.,4304,657960001,489171,Uploaded on behalf of customer by store.  Material is coming up,0.00,,,2020-04-09 17:38:43,Changeover,,,,,,,Kesaia Tavake,,3
Springwood,SW,South QLD,81990,2013-04-04,Lloyd,Davies,plloydtd0@gmail.com,0414891743,2020-04-01 18:45:25,BLACK - CEDAR FALLS - 3 Seater + Recliner + Recliner,4207,241560006,134828,The cable to activate lifting the footrest has broken during normal use. Please note that I wish to avoid any repairer entering my home during this time of covid 19 as my wife has a compromised immune system.  I can fit a replacement cable system if it is posted to me. Hopefully this can be done in the circumstances. Thanks,170.00,,,2020-04-09 11:44:28,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Port Macquarie,PM,NSW,82007,2017-06-19,Judy,Thomas,Judylloyd51@yahoo.com,0428924195,2020-04-02 10:10:21,GRAPHITE - ZAVIER - Recliner,2445,547290001,159134,Wearing away at head rest area,0.00,,,2020-04-09 10:54:18,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Butler,BU,WA,82106,2020-03-21,Samantha,Stevens,ps2918@optusnet.com.au,0400183065,2020-04-03 13:00:10,LIGHT GREY - DIAMOND - 3 Seater Sofa,6030,509520006,113771,There in a manufacturing defect or wear hole on one of the arm rests. We had the lounge delivered on 1/04/2020 and noticed it when we had our the lounge together and pulled off all of the packaging that was left around it when delivered.,0.00,,,2020-04-09 17:23:41,Changeover,,,,,,,Olwen Silversides,,3
MacGregor,MG,South QLD,82187,2019-11-04,Shani,Filitonga,shanifilitonga@live.com.au,0428415392,2020-04-04 14:47:32,DARK GREY - TRAFALGAR - Corner with Chaise.,4122,657960001,356148,The timber frame that the metal legs are attached to has broken on one side of the lounge. Unstable framework and pressure of weight is what I believe has caused it to break.,0.00,,,2020-04-09 11:00:38,Reselect,,,,,,,Vaishnavi Ravichandran,,3
Cockburn,CB,WA,82349,2020-04-02,Sandra,Leef,sandraleef28@gmail.com,0407840140,2020-04-06 16:25:04,BLACK - BRAYDEN - Corner Lounge,6167,613900002,303876,3 different areas on the couch the leather has been damaged. It was only delivered 2 hours ago so I am extremely angry as it was a lot of money,0.00,,,2020-04-09 17:15:36,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
