STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Dandenong,DG,VIC,32100,2018-05-18,Phil,Walker,kaz0576@hotmail.com,0448208984,2018-05-22 19:34:24 ,Cressida 3 seater,3806,59423,200829,The hinge on the right side of the flip up section which has the lights on it has pulled out.  The hinge is extremely tight and it stuck. The couch was only delivered today. We had just unpacked it and went to open the flap for the first time when it happened.,130.0000,the suite is in very good condition and no evidence of mistreatment. the led light panel the RHF hinge  has ceased and the screws have pulled out. the RHF backrest will not lock into place.,installed new hinge but please note that due to the screw being pulled out for the timber it was very difficult being able to attach the hinge screws which keep coming out  i have to relocate the screws but the hinge doesn't sit into place as well as the other side but cm was ok. I also fixed kd clips so it would lock into place.,2018-07-27 16:52:28 ,Finalised,Fasteners/Connectors,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Agalelei Faaumu,Layna Wilson,2,
Beenleigh,BL,South QLD,34210,2017-10-04,Angela,Zanatta,noah_hallinan@yahoo.com.au,0406200682,2018-06-24 14:34:09 ,Millennia 3 seater + 2 seater,4207,57901,114224,Under the foot rest are the zipper has become detached the Complete zipper fabric is becoming unstitched and the stuffing all falling out of this particular pocket. Biggest problem with this couch it that the zippers are always coming open and foam coming out in this instance the zipper is completely ruined because of this defect. Happening on both sides of the recliners. Happy for a replaced lounge as this is a defect consistently happening.  Never really noticed until now as this lounge very rarely get used. My partner said she noticed it when we got it but fail to mention it to me. When cleaning I further inspected the 2 seater lounge seem to be warped on the left side of it  more noticeable on the back piece of it. Photos show how much the warp is. Also the zippers under the footrest continually keep coming unzipped when the function of putting the foot rests up and down and the zipper crunches between the steel underneath.,420.0000,1/. LHF recliner on the 3 seater seat knee roll lining has ripped.  2/. Knee roll foam has fallen out because the zip on the lining is catching on the seat base when reclining.  3/. RHF recliner on the same 3 seater has the same issue but the foam hasn’t failed.  4/. During inspection customer said the other 3 seater is leaning to the left when facing the lounge.  Zipper slides on the first 3 seater have caused the lining to have ripped.  The 2nd 3 seater has been dropped ( transport damaged). Causing the LHF mechanism to bend.,1/. No work carried out during inspection.  2/. First 3 seater needs both leg roll lining replaced on both recliners.  3/. 2nd 3 seater needs a new mechanism for the LHF recliner.  First 3 seater is in very good condition.  2nd 3 seater is in as new condition and has never been used. All repairs completed.  Customer happy with repairs. Customer commented the leather on the knee roll is a little wrinkled. Customer feels it’s because the knee roll lining didn’t support the foam.  I advised her the minor issue is because these are the 2 seats that are used the most. Customer is very pleasant but in my opinion the issue is fair wear and tear.,2018-07-27 18:06:45 ,Finalised,Lining,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,GRAHAM  MACDONALD ,2,
Warana,WA,South QLD,34519,2017-11-29,Lynda,Grey,ralvimay21@bigpond.com,0428041731,2018-06-28 12:55:45 ,Spartacus 3 seat lounge with 2 recliners; 2 x recliners,4570,51201; 51200,442278,I first found a very small hole on the seat of the 3seater lounge approx 3-4 weeks ago  however I had no idea what could have caused it - I have admittedly been very strict regarding the new couch  to the point my son prefers to sit on a beanbag on the floor. In the last week I have found an additional 3 small holes (& found a 4th while taking these photos today). So far  all have been found on the 3 seater lounge but I will be checking the recliners as well as soon as I can. I do have pets (1 cat & 2 small dogs) however due to health reasons the cat has effectively been locked in its own room since January  1 of the dogs is nearly 17 & has not been able to jump for some time & the other dog is usually in another part of the house,160.0000,Three seater- the lhf seat cover has several small holes in the fabric and the rhf seat cover has one small hole. The holes are in the top layer of fabric but not through the backing. there are some white threads of backing material pulled through the holes. Cause of damage unknown but holes are grouped close together suggests something in the home  nothing to suggest fault with materials.Lounge is  clean and tidy with some crumbs etc in seams.There is 2 dogs and 1 cat in the home. Explained to customer that probable  cause is from something in the home  but suggest she keeps an eye on the damage and report if further holes develop.,report  have changed cause to customer( as requested) as no sign of this being a  manufacturing fault at this stage  however unsure of cause.,2018-07-25 16:16:00 ,Finalised,Cut/Tear,Customer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Catherine Sal,clare lewis,2,
Braybrook,BK,VIC,34892,2018-04-28,Renee,Astachiw-Berg,reneeastachiwberg@hotmail.com,0400092104,2018-07-04 09:46:22 ,CENTURIAL Corner Suite. Upholstered in Textured Suede,3337,54717,104038,Couch is sagging in one area Bad workmanship,130.0000,The customer directed me to the front kick plinth of the modular sofa connected to the chaise.  It was immediately obvious that there was an internal failure as the fabric on the plinth was loose and the pleat was not pulled in between the plinth and the cushion.   An internal inspection confirmed that the fly pulling the pleat in had become detached from the frame.   Further investigation confirmed that the fly had only been attached by 1-2 staples.,I repaired the issue during my visit,2018-07-27 16:55:06 ,Finalised,Flys,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Agalelei Faaumu,Agalelei Faaumu,2,
Dandenong,DG,VIC,34904,2014-10-21,Gabriella,Massa,gabbymassa22@yahoo.com.au,0451991424,2018-07-04 12:08:17 ,SPARTACUS 6 Seater Corner Suite,3809,51203,123813,The couch is structurally damaged  it cannot be opened/closed to use the double recliner. On the single seat recliner it is very displaced and is not comfortable at all. On the double recliner we have had to cable tie it under neath to keep it closed as the metal structure has snapped  it also dips in on the middle of the double recliner. Also  the middle storage centrepiece it has snapped as shown in the photos.,410.0000,the suite is in good condition but is showing signs of wear. All 3 recliners are not closing due to bent mechanisms. These mechanisms are light weight and will bend easily if not closed evenly. The backrests on 2s are very loose. The hinge on the console has come undone.,Installed 3 recliner mechanism  tensioned KD clips on 2 backrests and reattached the console lid  all working correctly. I also called cm to advised her that recliners need to be closed evenly so this doesn't happen again.,2018-07-27 16:26:15 ,Finalised,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Agalelei Faaumu,Anyssa Chorvat,2,
Logan Central,LC,South QLD,35021,2013-10-25,John,Vella,falcon.11@outlook.com.au,0407160295,2018-07-05 19:49:28 ,Ashleigh recliner,4207,48517,263532,Att Tech Graham  Can you please assess on site if there are further repairs required on these recliners. Thanks Graham! *** One recliner has a small hole starting in the head rest the skin in peeling off the other recliner the foam is coming out from the bottom of the recliner when it is reclined  there is a bolt that is sticking out which is catching the material underneath the recliner. I can also fill the timber bar when reclining back underneath my legs. there a 2 spots on the back on one recliner where it looks like it is going to start peeling as well.,570.0000,1/ Single recliner Calf Pad bar bolts have created extensive wear and tearing of lining on the Knee roll. Securing bolts attaching calf pad bar on both recliners need to be changed to a round head bolt. 2/ Other single recliner is showing signs of the same but not as bad. 3/Single recliner has lifted pigment on headrest. Clean test carried out with no indications of dirt & soils in the area. Prior to clean test I checked the surface of the area and found it not oily to touch and no signs of abuse. Cm home and suite (apart from damage mentioned in this report) are in  excellent condition. Cm does take blood pressure medication. On closer inspection of the affected area  does show minor deposits of soils etc at the bottom of the grain of the leather. Cm says she noticed issue recently when cleaning. Pigment has lifted and peeled due to body oil impregnating the hide. This indicates to me that the protective top coat has failed  allowing sweat and body oils to impregnate the hide.,4/ Frame issue mentioned by customer is not an issue. Cm was feeling calf pad bar which is normal and not a design fault. Advised cm of this and there was no indication of dis-belief from cm. 5/ A surface repair of the affected area will not last as the body oils will already there will not allow the repair to permanently stick. Panel will have to be replaced and re-coloured to suit.    No work carried out on this visit. Quotation for repair attached. All repairs carried outb and delivered back to cm. Cm happy with result.,2018-07-27 17:56:59 ,Finalised,Lining,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,GRAHAM ,MACDONALD ,kim Blair,Jennifer Parker,2,
Rockhampton,RK,North QLD,35055,2017-12-16,Tony,Mackey,tony@moorefields.com.au,0413182666,2018-07-06 13:10:51 ,Alfred Recliner,4700,58477,343265,The leg extension will not lock into place.  PLEASE NOTE:  This was purchased and only used for private use  only the delivery address should have been under the Hotel name as it was delivered and used in our private flat.,240.0000,We visited this customer to see if we could bet to the bottom of this issue as the model Alfred is not included on our parts list at all. We have verified that the mechanism is the issue and will neeed replacing. It is a 358 mech  so i have changed the parts order so BNE will know which mech to send. Once parts arrive we will organise an istall appt,Waiting on a mech for this unusual model. We made the appt for repair once customer returned from his trip to NZ and took the new mechanism. Removed the old  fitted  tested and all working well. Disposed of the damaged mech. Repairs now completed for this customer,2018-07-26 16:15:17 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Natalie Saunders,2,
Nunawading,NW,VIC,35093,2017-12-27,DANIEL,BAGATIN,ebonniev@gmail.com,0421597261,2018-07-07 09:45:40 ,Spartacus 6 seater modular light grey,3754,51203,231467,The couch is lopsided when reclined and sagging when retracted  when you recline the chairs it makes a crack noise and it needs to be manually pulled out  then when you want to retract the recliner you need to manually push it in as it gets stuck / jammed half way.  This couch is in our second loungeroom and gets used mainly on weekends so hasn’t been repeatedly sat on And there has been no damage to it to cause these issues  other than these issues visually it’s in very good condition.,200.0000,The customer pointed out that two recliners on the Rh side of he corner unit were catching in the bottom of the frame and she felt all the seats were softening or sinking. The bottom rail of that the two mechanisms attached too was slightly bentand catching on the frame s of each recliner. I sat on each of the seats and they have softened normally  the cusromer is a large person which is likely to be the reason they feel softer for her.,Th bottom rail of the mechanisms was straightened and spacers added to the mechnaisms to clear the rail. Due To the cusromers size it’s possible the mechanisms could have a future issue.,2018-07-27 14:38:24 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Agalelei Faaumu,Janice Infante,2,
Moonah,MH,TAS,35141,2017-08-31,Andrew,Goodrick,andrew_goodrick@bigpond.com,0409091801,2018-07-07 19:12:01 ,PHOEBE 3 Seater chaise in fabric,7008,57674,426266,***ATT Tech Can you please assess this lounge and advise if manufacturing or wear and tear thank you***Where we regularly sit at each end of the lounge  the cushions (base and back) are sagging significantly  and have made the lounge uncomfortable. This sagging can clearly be seen in the photos  which show a considerable difference between the ends of the couch and the middle. The lounge is used most days  but ordinarily only by two people of average adult weight. Given the lounge is less than twelve months old  I consider this to be a major defect that would deter any reasonable consumer from acquiring it had they been fully aware of the nature and extent of the defect. I also believe the lounge now departs in a significant respect from the display lounge I sat on at the store before purchasing my lounge.,90.0000,Foam has lost density in the seats where the customers are sitting. Lounge isn’t old enough to be considered normal wear and tear. Not viable to repair  suggest replacement.,Assessment and report.,2018-07-16 16:53:00 ,Discount to Keep,Foam,Design,Phillip M Hyland Upholstery,Phillip M Hyland Upholstery,Philip,Hyland,kim Blair,Jennifer Parker,2,
Mackay,MK,North QLD,35234,2015-02-19,Lorraine,Tooma,mickandraine@hotmail.com,0439663056,2018-07-09 14:59:33 ,Baron Electric Recliner,4740,51234,290868,The top is peeling from the arm. If genuine leather  I don't believe it should peel. As we purchased  believing it  to be genuine leather  and we are clean  tidy older persons  and only two of us live in this house and of which only one sits in that chair. I'm not sure why it is peeling as all care is taken and always cover with sheet in summer time. We have already had an issue with  we think is the same chair  we believed our claim should be honoured as again already had one issue.  We have purchased other items and have been happy and believed that this lounge would see us through as it was leather.,90.0000,Single Recliner: RHF armrest is damaged/peeling off in a 'melted' appearance.  Whilst inspecting  we found numerous areas of deterioration in the form of tears and splits - much like the nature of split hide or poor quality cuts of leather. Some of this damage is on the 3 seater (LHF leg roll) and the other single recliner (leg roll). Other small areas show leather chipping.  Customer claims to use cleaning products. She has our Leather Doctor kit and an Oakwood product - both reputable. Our clean tests showed there to be dirt on the lounge  this degree is standard for a three year old lounge. However the appearance of the damage is not consistent with sweat damage. Also  the top coat is still in tact  the grain hasn't flattened and there is no oily/greasy feel - all signs that this does NOT appear to be the result of lack of maintenance. The low use areas showed minimal dirt.,If this was sweat/oil damage we would expect to see damage to other high use areas - the other armrest on the same chair  head rest etc. We believe this lounge may have been manufactured with inferior panels of leather.   Our fears for repairs are that the leather used will not take well to repair methods and the damage will most likely continue to grow. With that being said  we could not offer a guarantee. Therefore  the only reliable repair method would be to replace the damaged panels which unfortunately is not cost effective - in excess of $2000 for a full repair.  We believe it may be a better option for the store to handle.,2018-07-17 21:37:24 ,Discount to Keep,Peeling,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Catherine Sal,AMY BLATCH,2,
Cairns,CN,North QLD,35347,2017-07-03,Sandra,McKirdy,sandra.mckirdy@outlook.com,0447098193,2018-07-10 20:00:07 ,San Marco corner lounge,4868,57775,376968,There is a dip in couch as photographed and when you sit down the springs makes a clicking and clunking sound. As to cause to cause of damage unknown .,310.0000,The timber rail that the zigzag springs are attached to has pulled away on the Chaise seat as is only nailed and has torn though dust cover,Removed feet and remaining dust cover. Removed zigzag springs from broken frame. Cut to fit new piece of timber  glued and screwed into place. Reattached zigzag springs with new EK clips. Cut to fit dust cover and stapled into place. Reassembled.,2018-07-27 18:44:03 ,Finalised,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,kim Blair,George Mylonas,2,
Virginia,VI,South QLD,35460,2018-02-26,CLARENCE,DAVIES,marlenedavies46@icloud.com,0448572838,2018-07-12 13:14:03 ,cressida,4217,59421,491352,recliner does not operate properly,170.0000,customer advised that the recliner was not going in all the way and it was clunking on the way back in.,Inspected and found the  right side of the mech was just clipping the base when it was going back in when someone sat on it. Replaced the mech and test many times and it was not hitting anymore. Customer tested as well and was happy.,2018-07-28 11:06:02 ,Finalised,Mechanism,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,Jennifer Parker,2,
Preston,PN,VIC,35562,2016-07-15,Kylie,Abrahams,kylieandsteve2013@gmail.com,0432259180,2018-07-14 10:08:52 ,Radley recliner,3071,54905,809352,Back of recliner is broken  Can't really see in pictures but in person you can,540.0000,The customer pointed out that the backrest was wobbly and hitting the wall. My inception showed that the frame that the bolt go through is worn and broken through. This has resulted in the backrest rubbing the wall and damaging the fabric.,The backrest would need to be taken away to repair the sections of frame on both sides of the backrest would need to be replaced with new timber and new holes and tnuts fitted. The worn fabric on the backrest can be repaired but won’t be perfect. Tried to ring for approval to take away on site but was an early appt and no answer at Amart.  I have included a quote to repair the frame and fabric  Repairs completed and returned,2018-07-27 14:18:06 ,Finalised,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Agalelei Faaumu,Yvonne McCauley,2,
Bundaberg,BG,South QLD,35605,2017-04-13,Shaun,Behan,shaunbehan@bigpond.com,0409861755,2018-07-15 11:49:54 ,Millennia 2 Seater featuring 2 electric recliners and console,4660,57900,524460,The side with the tissue: a. has sunken down so far that I can fit my fist between the back rest and seat when I am sitting on it; b. the end with the arm rest is loose; c. the leg rests feels like there is no padding left in it. The other side: a. the back rest bottom half is so soft that it curves my wife's back; b.  the seat indents when sitting on it and does not rebound and the surrounding area is hard.,150.0000,Issues as follows: 1. On both seats  backrests have become very soft and compressed and due to the firmness of the headrest this is causing cm to be curved and they are very uncomfortable. Excessive compression for age of lounge.  2. LHF seat is very firm and has lost all softness and springiness. This combined with backrest is causing great discomfort. When comparing the 2 seats the RHF has compression so whole seat sinks but LHF there is no cushioning left. Apparently it was comfortable when they first got the lounge but changed within 2 months.  3. The RHF armrest is slightly loose and wobbles when reclined. Front on  this armrest appears to be slightly on a lean.  Cm feels like headrest on LHF is too far forward and is causing additional discomfort. This is just due to the backrest compressing further in. 5. Cm mentioned that when  he sits on RHF side there is a large gap between seat and backrest. We feel this is due to the seat compressing and sinking down.,Both said the lounge was very comfortable at the start however with compression in these areas they are quite upset with the state of the lounge. Regarding backrest issue: to repair we would need to add additional fibre fill to both backrests. This would help make them more firm and supportive. For RHF seat we can add a section of foam on top of ZZ springs to offer more support and also close gap between seat and backrest. For LHF seat the foam has compressed – we could gain access to steam it back into shape and add another layer of 30mm foam to give more cushioning  however this may only temporarily resolve the issue and the same thing could happen again in a couple of months. For LHF armrest we would need to remove a portion of dust cover to gain access to bolts holding the arm and tighten them  then replace dust cover.  Cm worried about state of lounge after only a year and feel even if a repair is done it will further deteriorate. Overall lounge has been kept in great condition.,2018-07-28 16:00:15 ,Reselect,Filling - Soft Fill,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,kim Blair,2,
Waurn Ponds,WS,VIC,35627,2018-06-11,Nicole,Nacagilevu,melaini456@gmail.com,0416191949,2018-07-15 15:31:07 ,CRESSIDA 3 seater,3224,59423,827389,foot part wont recline - worked first day customer had but then nothing since - back rest part still works and all lights are working but not foot part.,150.0000,Left hand facing recliner foot rest not working  Upon further inspection it showed that the cup holder switch was faulty  This is a manufacturing issue,Replaced the faulty cup holder switch with a new one,2018-07-27 18:11:49 ,Finalised,Trigger Button (Electric),Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Agalelei Faaumu,kim Blair,2,
Morayfield,MF,South QLD,35721,2018-06-29,Collin,Yates,358-996325@noemail.com,0418710680,2018-07-16 16:17:59 ,CRESSIDA 2 SEATER,4507,59422,996325,every time customer leaves power on recliner for an extended period of time the electronics stop working  customers wife is 85 and got stuck sitting in the recliner while it was up the other day and wouldn't go down - customer very concerned this could happen while shes home by herself which could be dangerous as she's too frail to get herself out without the help of the recliner button. electronics work when you first turn power on but not after a long period of time and as customers are elderly they pretty much need them on all day. customer has already tried different powerpoints and had assured me the room is not overloaded. the photos I have attached are just website photos as customer lives on bribie and doesn't have a way to store and doesn't own and computer or phone with camera. he only had this delivered just over 2 weeks ago.,130.0000,Cupholder works temporarily causing the recliner to stop at whatever point due to an electrical fault in cupholders,Replaced faulty cupholder.  Customer tested the lounge out after repairs and was happy with end result,2018-07-28 04:02:50 ,Finalised,Cables/Leads (Electric),Manufacturer,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,kim Blair,Kaitlin Evans,2,
Rockhampton,RK,North QLD,35861,2017-07-06,Curtley,Busch,c.r.busch@hotmail.com,0476415927,2018-07-18 11:31:08 ,SPARTACUS Recliner,4701,51200,331021,Having trouble with closing the recliner ( pic1) due to the rubbing while folding them in. The 3 seater recliner (pic2) sits down & in.,250.0000,The mech on the single recliner was bent and was very difficult open and close. The mech on the RHF recliner on 2.5 seater was very sloppy and had dropped badly on the left side.,We took 2 x new replacement 888 mechanisms with us  so we were able to remove both  rebuild and fit the two new mechs  test and all working  as they should. Disposed of the damaged mechanisms.  All repairs now completed for this customer,2018-07-26 15:26:45 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Layna Wilson,2,
Hoppers Crossing,HG,VIC,35867,2018-03-28,BALBIR,SINGH,bill.singh420@gmail.com,0450749452,2018-07-18 12:20:58 ,MICHELIN CNR LOUNGE,3338,53330,81538,Recliner is making a clicking sound when opening an closing. CM also explaining that the base of the chair near the cup holder is leaning back  possibly sounds like an assembly issue - CM said there is an issue with the stitching at the back.,330.0000,The customer claimed that the raf recliner of the suite was not level.   Visually the rh  side of the seat appeared lower than the lh side.  I conducted an internal inspection and confirmed that the frame on the rh side had dropped resulting in the uneven positioning of the seat.   The Customer also directed me to the rear of the recliner.   The stitching along the edge of the backrest had come undone.  It is likely that the seam had not been sufficiently tied off during the manufacturing of the sofa.   The customer also directed me to the control switch to operate the recliner.  The customer was dissatisfied that the switch was not level compared to the switch on the other recliner.   The switch had been installed on an angle.   The customer also claimed that there was a noise coming from the recliner.   An inspection confirmed that the noise was coming from the legs of the sofa.,I repaired all of the issues with the customers lounge suite,2018-07-27 17:05:48 ,Finalised,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Agalelei Faaumu,Jamie Pavlic,2,
North Lakes,NS,South QLD,35878,2018-04-12,Allan,Joslin,ajoslin@rocketmail.com,0435793485,2018-07-18 14:08:45 ,Cressida Electric Recliner,4503,59421,239840,On one recliner the headrest doesn't go down fully without assistance. The other recliner when open seems bent. It is very unstable.,170.0000,Multiple issues with this suite. 1. Single stand alone electric recliner can feel twisting motion when reclining. Mechanism sitting uneven. Suite is reasonably new  mechanism may have been damaged in transport. Unable to determine cause of damage.  2. Headrest of other single stand alone recliner finding it hard to close. Inspection has found no broken frame or defect in motor. Headrest fabric rubbing on backrest fabric preventing motor from closing all the way however headrest is able to be closed using head weight. Headrest operating correctly. I have explained this to the customer and they have accepted explanation. Customer's weight likely to cause issues in the future with the mechanism. Suite is in good condition.   P.O No.,Replaced mechanism. Customer satisfied with repair.,2018-07-26 13:34:52 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Layna Wilson,2,
MacGregor,MG,South QLD,35889,2018-07-02,li,li,lee_li_air@hotmail.com,0452366256,2018-07-18 15:27:46 ,abby 3 seater,4066,62031,333982,1. the sofa deliver to my apartment on july 7 th. the surface is collapsed   2. damaged on 4 feet of.the sofa  3. small hole on sofa,90.0000,2 seater - RHF seat is slightly softer to sit in than the LHF seat. The customer said it was like this on delivery. There is no obvious support damage underneath to cause this. Any alteration such as fitting a thin booster foam under this seat will change the feel between the two seats so not recommended. All four feet are scuffed on the timber and there is a hole in the dustcover under the RHF side caused prior to delivery. PO number 2017-1230 Lounge in very clean condition. Has not been used since delivery.,Quoted for booster foam  four new feet and new dustcover. Quote denied. Floor stock as is sale.,2018-07-27 15:10:25 ,Discount to Keep,Foam,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,Natalie Saunders,2,
Lawnton,LA,South QLD,35979,2014-10-30,Amanda,O'Sullivan,amandalouiseosullivan@hotmail.com,0415139898,2018-07-19 16:00:43 ,MATRIX 3 Seater Chaise,4500,50721,325938,The support inside the chaise has broken. It feels like the springs inside have broken in 2 areas.  I would like to add that we are not overly happy about this. We purchased a SHALE Corner Chaise in August of 2018 (this is on the sales order receipt) and this started pilling within a couple of months. This was replaced for us and we received the Matrix. We have recently needed to get stitching fixed and now there is internal structural damage to it as well. We would like this issue resolved ASAP as it isn't leaving us very enthused to buy anything else from Superamart due to this bad experience.,0.0000,,,,Discount to Keep,,,,,,,Kirra Organ,,3,
Oxley,OX,South QLD,35996,2017-02-22,Karly,Bagley,karlyjane87@yahoo.com.au,0431033239,2018-07-19 19:41:06 ,ASHLEIGH 3 Seater Sofa,4300,53468,409972,Spring has broken underneath right hand side seat and appears to be hanging down. Loud clanging noise when sitting down.,200.0000,Zigzag springs on the LHFR of 2srr had broken off the frame  The springs did not hold the customers weight as it was not adequately fastened to the frame.,Reattached zz springs to the frame  customer inspected and tested out seat  he was happy with the repairs. Item Code - 53468 PO Number - 015-2895780,2018-07-27 16:12:10 ,Finalised,Zig Zag Springs,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,kim Blair,AMY BLATCH,2,
Logan Central,LC,South QLD,36070,2016-01-14,stephen,ford,stevefencing@hotmail.com,0448965782,2018-07-21 10:59:03 ,Chaser 4 seater Theatre Suite.,4132,52671,294372,We have had a problem with this chair previously and had it repaired. We have a problem with it again. There seems to be a structure problem with it as it has no support what so ever and you can feel the springs. Its sinking further and further. The other recliner we do not have a problem. Please help us with this issue.,90.0000,1/. LHF recliner seat base has a failed pocket spring pack and when sitting in the reclined position it drops to one side. ( pocket springs have broken out of their casing and mechanism is broken). 2/. 2 seater section of the theatre suite has pocket spring pack issues on both seats. ( pocket springs have broken out of casing). Customer said he didn’t put this in his warranty claim as he had trouble putting all the information into the computer.,No repairs carried out during inspection.  1/. LHF recliner needs a new pocket spring pack and the mechanism replaced.  2/. The 2 seater needs new pocket spring packs and seat foam surrounds rebuilt.  The lounge is in good condition and in my opinion the issues are a warrantable claim.  I did not say anything to the customer about the other issues with the suite  he drew it to my attention during inspection.,2018-07-27 18:04:45 ,Reselect,Pocket Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Anyssa Chorvat,2,
MacGregor,MG,South QLD,36080,2016-09-09,Servete,Cocaj,mulicocaj@hotmail.com,0414347438,2018-07-21 12:05:11 ,Spartacus,4119,51201,303334,The cushions of 2 recliners and sofa are damaged  the wood can be felt of the leg area while springs on the seating and lower back area. Once seated on the sofa and recliners it looks like the cow has chewed on them. One of the recliners is not lifting the leg area fully. The wood is felt on all of the elbow rest areas.,90.0000,The customer had the following issues. 1 Broken mech on one single recliner - external force. 2 You can feel the backrest frame in your back on the backrests of both single recliners - manufacturing issue. 3 Lack of support in all 4 seats - the customer advised by phone he can feel the springs. All seats were tests with NFF and we could not feel and springs - normal wear and tear. 4 Small gap between the recliner seats on the 2 seat recliner - a gap must be present for the recliners to open  the customers small child should be sitting on the sofa not standing to allow her feet to go between the gap.(please see notes). Normal wear and tear. 5 The foam in the leg rolls have compacted sightly and out of shape - customer caused normal wear and tear. The problem is the customers parents are elderly and they sit on the front of the seats were the seats join the leg roll. Both the parents were observed doing this while onsite and they were told not to sit on the front of the seat. No id label,Report and quote submitted,2018-07-28 05:55:39 ,Discount to Keep,Mechanism,External Force,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,kim Blair,kim Blair,2,
Morayfield,MF,South QLD,36200,2014-10-10,Kirralee,Pevy,kkwykes@gmail.com,0432772749,2018-07-23 13:25:47 ,Spartacus 3 Seater,4514,51201,929587,Creating claim on behalf of CM - mech was repaired last week (19/07) but has broken again - sounds like something is broken underneath and clunking. Both recliners can't be reclined at the same time.,170.0000,LHF mechanism is catching on the other mech causing the 2 mechs to jam when the customer tried to recliner it. This is due to the design of the 2 mechs being too close to each other making it hard to use the recliner's when the mechs get stuck,Replaced broken mech  Customer sat on the recliner and was satisfied with repairs,2018-07-28 04:11:22 ,Finalised,Mechanism,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,kim Blair,Anyssa Chorvat,2,
Townsville,TV,North QLD,36246,2017-04-24,Angela,Paneccasio,angela.paneccasio@outlook.com,0447688000,2018-07-23 19:29:02 ,Oracle Corner lounge,4818,50723,334883,Small tear in the seam where people get on and off the seat.,0.0000,,,,Discount to Keep,,,,,,,Agalelei Faaumu,,3,
Morayfield,MF,South QLD,36266,2017-12-26,David,Wodson,48dwods@tpg.com.au,0410497063,2018-07-24 10:17:43 ,Millennia electric recliner,4510,57899,988052,I don’t know what has caused the problem. The home button that opens the recliner is stuck down and won’t open or close the recliner.,130.0000,Cupholder works temporarily causing the recliner to stop at whatever point due to an electrical fault in cupholders,Replaced faulty cupholder.  Customer tested the lounge out after repairs and was happy with end result,2018-07-28 04:06:11 ,Finalised,Cables/Leads (Electric),Manufacturer,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,kim Blair,AMY BLATCH,2,
Dandenong,DG,VIC,36289,2017-07-19,Senthil Kumar,Natesapillai Sadasivam,senthil_ns@hotmail.com,0401039519,2018-07-24 13:38:40 ,MILLENNIA 3 Seater,3201,57901,115563,The left side recliner not working. It gives heavy noise. This happened last week. Bottom cushion seats have gone very flat and going down which is giving heavy back pain.  We are using this recliner very less but still it is going flat. On both sides hand rest is expanding and leaning outside  which shows that the structure of this lounge is not strong.   Thankyou.,0.0000,transformer cable broken,replace the transformer and cupholder  recliner works well now.,2018-07-27 22:32:05 ,Finalised,Trigger Button (Electric),Manufacturer,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,Agalelei Faaumu,Yvonne McCauley,2,
Maroochydore,MR,South QLD,36311,2018-06-02,ANNE,ZWOLINSKI,anne@ateam.net.au,0411250979,2018-07-24 16:17:15 ,OMAHA Corner Lounge,4566,56713,816901,Customer received their new lounge last month  the dust cover on one piece was torn and one of the pre-attached feet on the corner piece arrived snapped off.  Customer is happy to have both issues repaired please.,170.0000,The lhf seton has torn dust cover and the corner section has one leg detatched. Likley cause is in transport or storage. Note this lounge is in a rental property.,Replaced torn dust cover and reattached leg.,2018-07-26 16:37:46 ,Finalised,Dustcover - torn,Transport,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,kim Blair,Ash Monaghan,2,
O'Connor,OR,WA,36321,2018-06-11,Yacob,Anthonisamy,yacobinflow@yahoo.com,0416897291,2018-07-24 18:35:04 ,CRESSIDA Electric Recliner (1090Hx970Wx980D)- CHARCOAL,6156,59421,137560,The defect is that while reclining one of the chair  there is a loud clicking noise. The other three chairs do not have any noises.,170.0000,Customers issue is when recliner used ther3 is a loud clunking sound,Inspected sofa  found frame at back of chair hitting motor  I suggested to customer I could a small piece out of frame  I have done this before and had success  but customer wouldn’t let me do it  I said it’s possible the mechanism may have dropped  but I couldn5 guarantee that would fix it  he wanted to try mech  so I changed mech and it didn’t work  still hits motor ,2018-07-27 22:00:20 ,Changeover,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Kirra Organ,Natalie Saunders,2,
