STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Midland,MD,WA,49536,2019-01-31,Jackson,Johny,jackson.johny@gmail.com,0424651701,2019-02-05 12:51:58,Millennia 3 seater lounge,6055,57901,181116,Millennia 3 seater lounge was delivered with a broken socket pin. Please refer to the photos. Unfortunately the middle socket is hard wired into the lounge unlike the reclining sockets. Kindly do the needful.,120.00,The plug for the usb and plwer point pop up box is missing a pin. It appears to have been snapped off at some stage ,Ordered part. Removed backrest from lounge  unscrewed lid and box. Removed upholstered panel to gain access to the fly that the plug is fed through. Unpicked the fly and fed the damaged plug back through into the void  re oved existing box. Fed new cable through fly and stapled it back down  reattached upholstered panel and installed box and scewed down the lid.  Reattached backrest.,2019-05-23 11:21:10,Finalised_technician,Switch Box,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Catherine Sal,Rose Tandy,2
Prospect,PT,NSW Metro,49739,2017-07-09,MARTIN,TANTI,zoe2017@bigpond.com,0416004590,2019-02-07 17:09:11,Millenia,2766,5790000001,446666,csc lodging in place for cm,280.00,1) The RHF recliner has a snapped drive bar. The manufacturer has not tightened the bolts properly & normal everyday use by the customer has caused this to occur. The mechanism has more than likely been compromised due to the damage. Likely cause  manufacturer.  2) The LHF recliner backrest was rubbing on the armrest & the middle seat backrest causing it to make a noise when being reclined. The Kd brackets were also loose.,1) I fitted a new mechanism & drive bar.  2) I tightened the Kd brackets & applied a small amount of food grade silicone onto a rag & lubricated between the seats & armrest.  1) All fixed  customer happy  no further action required.  2) All fixed  customer happy  no further action required.,2019-05-23 15:32:01,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Vaishnavi Ravichandran,2
Helensvale,HE,South QLD,52094,2016-04-11,Lea,Peacock,leagitsham@gmail.com,0435118126,2019-03-09 16:37:36,San Marco 3 seater with 2 inbuilt recliners,4209,51129,356470,The left hand side electric recliner doesn't work. It just stopped working. No damage.,150.00,The motor on the LHF 3 seater was not working. Will require ordering a new one. Customer has been advised.,Have installed new motor. Job is complete,2019-05-23 10:15:56,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Catherine Sal,2
Bundaberg,BG,South QLD,52667,2018-05-16,Luisa,Fajardo,fernanda0812@hotmail.com,0452629640,2019-03-16 21:48:20,CENTURIAL Right Hand Facing Chaise.,4670,54720,539352,Hi there. I am having problems again with my couch  as it is peeling in different parts. I had this problem before and you sent someone to repair it  however it is peeling again in more parts. Please arrange someone again to come. Thanks,90.00,We have previously visited customer as a few areas along the seam lines had worn and paint was removed. We returned and found that in a few of the areas we previously touched up and also multiple other areas had shown the same damage. We counted 14 different areas with this damage. It is showing in areas that potentially have very little wear  but they are all near the stitching. The house in general is well kept and there are no signs of misuse.  If there was damage occurring on other areas and not just along the seams then we may feel differently but we feel this is a manufacturing issue. We could certainly attempt to repair all the areas but we feel this issue will continue to happen in other areas.,We can touch up and repair all areas for a cost of $200+gst. We need to individually clean the areas  apply a leather filler to create a repair surface for our paint to adhere to  mix the paint to match the leather colour  spray on as required and then follow up and top coat them all individually. We would be unable to guarantee the damage would not happen again as this appears to be a manufacturing issue. We have adjusted quote anyway.,2019-05-23 15:05:36,Finalised_technician,Peeling,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Vaishnavi Ravichandran,2
Prospect,PT,NSW Metro,53058,2017-09-20,Mrs,Baldock,123456@hotmail.com,0402556113,2019-03-21 13:29:55,MILLENNIA 3 Seater ft 2 Electric Recliners,2770,579010001,450455,Elderly couple  uploading on cms behalf. does not have access to email  computer  or smartphone with camera.  Issue:  - recliner makes loud clanking sound 90% of the time when the recliner is put into the down position. - cm has also stated that the padding on the lounge seems to become displaced when the recliner is the upright position.,200.00,1) The backrest loose fill & foam on the LHF seat had compressed & the bottom backrest frame bar could be felt when in the reclined position. This issue is due to normal everyday use. Likely cause  normal wear & tear.    2) The customer also reported that there was a noise when the chair was being reclined. Although I didn’t experience it while I was there  I inspected the chair & discovered loose Kd brackets which I believe was the cause.,1) I unzipped the backrest  filled it with loose fill & glued a thicker piece of foam over the existing foam to cover the exposed bar.    2) The Kd brackets were tightened.  All fixed  customer happy  no further action required.,2019-05-23 15:32:25,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Rose Tandy,2
Gepps Cross,GC,SA,53659,2018-10-21,Renee,Day,renee.day25@gmail.com,0430428170,2019-03-29 21:08:53,LORAS 3 seater sofa in light grey,5011,61126,1048046,Crunching sound inside the couch when you sit down and happens a lot if 2 people are sitting on the couch at the same time. It’s as though something is broken inside and the couch had been cared for extremely well ever since delivery so not sure what the issue is... please note the damage is NOT visible from the photos as it’s a crunching sound when sitting down.,90.00,1. Zig zag springs in the middle section of the lounge are hitting the timber which is installed to support the centre leg. 2. Customers Mother was present at the time and noticed parts of the plywood frame was in 2 pieces instead of 1 piece on the opposite end  did not accept my explanation that it was not structural so it was not important. 3. The decorative timber frame around the base had a small nick in the front. 4. 2 of the zigzag spring's EK clips are starting to come apart.,1. Inspection only. Even if I was to wrap some foam around the timber I do not think it would correct the problem  nor do I think the customer would be happy with the outcome.,2019-05-23 11:04:45,Finalised_technician,Zig Zag Springs,Design,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Catherine Sal,Kaitlin Evans,2
Melrose Park,MP,SA,53974,2016-12-14,SHIRLEY,CALLISS,shirolin72@bigpond.com,0413294184,2019-04-03 14:52:50,HURLEY 2 SEATER,5158,51072,929584,LEG HAS SNAPPED- SEE PHOTOS ATTACHED- NEEDS FULL SET TO BE REPLACED- FILLING IN ON BEHALF OF CUSTOMER,0.00,,,2019-05-23 10:58:14,Reselect,,,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Kaitlin Evans,,2
Waurn Ponds,WS,VIC,54181,2017-07-18,Belinda,Harvey,hazard-01@hotmail.com,0414927487,2019-04-06 19:02:56,Chaiser Recliner  Chaser 3 Seater with 2 Bulit in Recliners,3216,51066 and 51067,811867,The single recliner rocking chair is slightly twisted and doesnt recline properly...  The 3 seater lounge has sagged alot as shown in picture. Also i can feel the springs in the three seater when i sit on it...  I put in a request last year for these items to be checked  and now there getting worst... Im so disappointed and upset it is taking this long...,0.00,,,2019-05-23 10:01:09,Discount to Keep,,,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Kaitlin Evans,,2
Munno Para,MA,SA,54295,2018-04-18,Joan,Wilcock,j.wilcock@bigpond.com,0426463774,2019-04-08 13:11:46,Kensinton recliner suite - recliner x 1,5113,519530001,812204,As per our phone conversation re. the "Kensington" recliner chair:I have attached photos showing the underside of the chair where the wood is suspect. It appears as though it was too short during manufacture and has been taped up to hold it together! Also  I have noticed the back of the 3 seater sofa is quite wobbly! None of the furniture has been subjected to mis-use. We are very disappointed with the poor quality. Regards  Joan and Barry Wilcock  CSC lodging,90.00,single recliner frame has a major break in it  called on site as this is an off site repair  repair declined  Told just to tighten kd brackets in the 3s section Backrest on 3s lounge loose. went to tighten kd brackets and found that the ply has failed on both sides  this is where the movement is coming from. Didnt call on site as this will cost more to repair than the lounge is worth.,inspection and report.,2019-05-23 13:53:58,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Mitchell Demnar,2
Port Macquarie,PM,NSW,54428,2013-06-07,Belinda,Potts,binlachshay@gmail.com,0400162119,2019-04-09 17:02:52,Excellence 3 Pce Lounge suit,2430,42151,114644,The stitching has come undone on one seat on the 3 seater lounge.  Due to fatigue of the padding and foams.  Undersides of both electric recliners foot rests have opened up and the foam padding has perished.  Machanics need to be seen to and plugs on both electric recliners need replacing as they Protrudeand the plastics failed.,190.00,All main seat foams in both single recliners and far RHF seat of three seater. On the RHF seat of three seater  due to issues with main foam  it has put alot of strain on the seam connect main seat panel to leg roll panel causing the stitching compromise  requiring a machine sew to return it's integrity. Single recliner A- also due to main seat foam issues  requires a new leg roll foam and leg roll panel replaced.,Callout and report ONLY.,2019-05-23 15:37:51,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Brenda Stewart,2
Gepps Cross,GC,SA,54430,2018-05-29,Elena,Perez,elena.marrero15@gmail.com,0419947228,2019-04-09 17:20:36,Chaser 3 Seater,5097,51067,1037547,The 3 seater started to separate on one of the side living two together and a noticeable line/hole in the middle  and also stitches are coming out on the other side (right). I take care of the product as indicated at time of purchase but I don't seem to understand what's causing the issue.,240.00,Mech leaning to the left on the LHF seat of 3s lounge. Leg roll material has come undone. KD brackets loose on all seats of 3s lounge,Replaced mech with new part. Reattached leg roll material. Tightened backrests on 3s lounge.,2019-05-23 09:15:32,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Brenda Stewart,2
Yamanto,YO,South QLD,54887,2018-05-30,Jennifer,Barnes,ritchie_cc@hotmail.com,0422738136,2019-04-16 13:00:04,spartacus 6 seater corner,4304,51203,738417,1. recliner has been repaired before however we feel that it has become worse since the "fix". both recliners as per picture make a "clonking" sound when reclined  feels like it gets stuck and springs up too fast.  couch is also starting to feel low  as if the frames inside have broken.  its a  little hard to explain however i can easily show the technician on arrival the difference between my remaining good one compared to the 2 with issues.  2. springs are also being felt through the fabric 3.  underneath recliner the edges are getting caught on the metal bar and tearing the fabric.  4. at the foot of the recliner  the stitching has broken from the base (see pic),90.00,On arrival customer showed me that the rhf and lhf recliner mechanisms on the 2 seater are bent and she can feel the inner springs in both recliner seats as well.   As I got ready to pull the lounge apart  the customer showed me a tear in the fabric of the rhf armrest where the armrest has been catching on the metal base as its reclined up and down . On further inspection I found that this has torn a fair way up and when I tried to stretch the fabric to fit off I found that the fabric is too tight and not enough movement to pull the fabric to close up the tear. This damage in the fabric has been caused by the bent mechanism and is a manufacturing issue.     As this is a manufacturing issue and since amart do not supply cut and sews or fabric this armrest will need to be replaced.,declined,2019-05-23 15:15:22,Changeover,Cut/Tear,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Vaishnavi Ravichandran,Catherine Sal,2
Cockburn,CB,WA,55430,2018-03-05,Shazib,Naseem,shazibnaseem@gmail.com,0405318482,2019-04-24 17:25:48,PHOEBE 3 Seater Sofa in Fabric.,6112,57673,268199,Both couches make a creaking noise when you sit on them.  We have not damaged the couches.  One of the couches made this noise from day one of purchase.  From about 3 months ago  the second couch started making a similar creaking noise.,130.00,The customer pointed out two issues  1 the sofas creaking  this is bec the legs have not been installed properly  the customer claims that they cam with bolts only. I some were at such an angle it is surprising they did not snap. The centre support leg on both sofas is 2 cm off the floor offering no support to the frame.  2- the backrest cushions are compressed on one of the three seaters as well as the seats are softer. The second sofa is fine and I confirmed this with the customer twice. Boosting the rear of the the seats as well as adding filling in the backrests,Quote  ——- Boosting the rear of the the seats as well as adding filling in the backrests Together with a block of foam between the webbing in the back will improve the situation.  Work completed so far  ———————— Installed all the legs in the correct placement and installed screws in all the leg mounts. I added spacers on the centre support legs to give the proper length . I had to do this as the sofas would have had the risk of further damage.,2019-05-23 16:03:12,Finalised_technician,Filling - Soft Fill,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Catherine Sal,Tianye Zhang,2
Joondalup,JP,WA,55519,2018-06-20,Gael,Wilson,bunny-351@hotmail.com,0413314503,2019-04-26 11:58:39,Cressida 3 seater,6065,59423,913618,**************lodged by CSC George on customer behalf)   the leg rest right hand facing leg rest is bent and titling to the middle of lounge,90.00,CM felt that RHF recliner seat is leaning to the LHF side  She also mentioned that LHF recliner seat is leaning but could not tel which side it is leaning towards  When asked to sit on both she could not really tell which side the recliners are leaning towards  Recliner mech is in place and straight Recliners are sitting straight  Middle seat feels firmer than recliners - seat is never used and will therefore feel firmer,No defect - CM perception,2019-05-23 14:42:24,Finalised_technician,No defect,No Defect,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,George Mylonas,2
Mackay,MK,North QLD,55547,2016-11-13,Mitchell,Murray,mitchrmurray@hotmail.com,0428860742,2019-04-26 14:40:39,Oracle corner lounge,4740,50723,324786,Vinyl break down on every back rest stitching falling out on every seat,0.00,,,2019-05-23 11:20:26,Discount to Keep,,,,,,,Brenda Stewart,,3
Port Macquarie,PM,NSW,55611,2014-12-12,Kathleen,Nardella,sunflowers_69@hotmail.com,0265842560,2019-04-27 10:32:49,Easton three seater with recliners,2444,506960001,131435,Cm called csc  and Cs is lodging claim on behalf of cm. Similar issue to previous job 29742. Dustcover has disintegrated on the rest of the lounge  an issue she saw occurring when lodging the previous claim. Cm's husband has dementia  thus would like to  be contacted on 0432293418.,130.00,Dustcover under the kick of the single recliner dissolving. Rest of chair fine.,Dustcover repaired.,2019-05-23 15:38:10,Finalised_technician,Dustcover - torn,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Ann D'Ambrosio,2
O'Connor,OR,WA,55645,2016-07-17,Kathryn,Kerley,kathrynkerley@hotmail.com,0449885521,2019-04-27 15:37:30,spartacus 3 seater,6171,51201,115115,1. the stitching has split in the middle.  i do not know the cause  poor stitching??  2. 1 of the recliners has deteriorated in its operation and now leans to 1 side when reclined and is more & more difficult to close.  we have stopped using in fear of breaking it.  3. there is a gap between the 2 seats which shouldn't be the case  i believe this is due the the recliner mentioned previously not woking as it should.,240.00,Issue 1- The footrest on the LHF recliner on the 2rr is leaning and the recliner is wobbly.  The extension arm has snapped and the pins in the mehcanism have worn. Issue 2- The horizontal seam on the backrest of the RHF recliner on the same lounge  has separated. I am unsure how this has occurred.,Issue 1- Ordered part and installed new mechanism . This has fixed both issues.  Issue 2- Tied off the two ends of the threads and hand sewed the area.,2019-05-23 09:03:05,Finalised_technician,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Catherine Sal,Tianye Zhang,2
Prospect,PT,NSW Metro,55669,2015-11-01,Alvin,Narayan,Anarayan84@hotmail.com,0466397894,2019-04-28 11:35:20,Spartacus 6 seater corner suite11,2148,51203,415471,The metal which levitates the recliner was bent during first week. Noticed it but thought it was like that with the slant. After further inspection the internal lever looked bent out of proportion.  Please see attached image's.  Onky recently found out I had ten years warranty.,170.00,The recliner to the right of the LHF recliner had a bent mechanism  this is due to external force from the customer leaning on one side of the seat. Likely cause  external force.,I installed a new mechanism.  All fixed  customer happy  no further action required.,2019-05-23 15:31:19,Finalised_technician,Mechanism,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Sharmin Sultana,2
Munno Para,MA,SA,55952,2018-10-07,Jacinta,Rundle,Jsinner1984@gmail.com,0410916765,2019-05-01 12:37:57,Bonza 3 seater sofa,5501,51511,818368,On the left hand side on the arm rest it seems to have started to dip in....  When the couch was first delivered we also noticed dirt and crumbs which i emailed in a complaint about.  Seems like it was a display rather than brand new.   Would really love to have the sofas as we have the matching 2 seater replaced with something similar to what we got in the ice package.,200.00,RHF Armrest has collapsed in. These are made with no support and very thin material. The customers also pointed out that the LHF armrest is slightly out of alignment  This isn't really an issue and explained this to the customer.  There is what looks like a small tear in the lining at the back of the RHF seat  you cant see it  only feel it with your fingers. I don't think this is an issue and doubt it will affect the lounge in the future  I don't even know how they first saw this.,Repaired board and added timber support to damaged area.,2019-05-23 11:19:53,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Rose Tandy,2
Prospect,PT,NSW Metro,55967,2019-04-15,John,Last,johnlast8@outlook.com,0496224870,2019-05-01 14:17:27,Crawford 3 seater,2148,506600001,477517,CSC lodging OBO - brand new item - "The damage is in the lining underneath the sofa  on the the left hand side facing the sofa where the zippered pocket is.The lining is all that is damaged. We have put it together and haven't got a photo of the whole bottom of sofa.  Also the back doesn't seem to go right down and was very difficult to line up the slide It was a very tight fit.",130.00,The dustcover had a tear in it. The customer received it in this condition.,I fitted a new dustcover.  All fixed  customer happy  no further action required.,2019-05-23 15:31:01,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Anyssa Chorvat,2
Caringbah,CR,NSW Metro,56002,2018-03-01,Alon,Bar-sheshet,allenselect@yahoo.com.au,0414304046,2019-05-01 23:21:54,Spartacus 3 seater with 2 inbuilt recliners,2019,51201,37504,Since we have bought this couch the right side of the sofa has caused us issues in us having to call a technician out to come and fix the various issues. This issue involves the wires/ springs of the couch protruding into our legs whenever we sit down. This is now the third issue we have had with this couch in just over a year  so we would like it fixed permanently or replaced. I believe there is an issue with the right side of the couch since it was made and delivered to us as we have had to fix it multiple times. Thank you.,90.00,The pocket springs in the LHF seat can be felt through the seat foam; Previously I replaced the front foam in order to make the issue less noticeable  however  as I mentioned in my previous report  due to the fact that the fabric that holds the top layer of foam in place has deteriorated  the repair was only temporary. I only brought the level of foam back to its original position so as to make the protruding springs less noticeable. The foam I used was denser than the original foam & has held up well with minimal compression but  as I mentioned  the true issue lies in the fabric & even with minimal compression the springs are now noticeable once again.    * The zippers underneath the legroll have also torn. This is due to the manufacturer not double stitching the zipper & external force from how the customer sits has caused the issue to occur. Likely cause  external force.,I unpicked a section of dustcover & fabric in order to inspect the issue.  In order to fix / replace the deteriorated fabric & also the torn zippers  this will be a cut & sew.,2019-05-23 15:36:01,Finalised_technician,Flys,Normal Wear & Tear,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Kaitlin Evans,2
Yamanto,YO,South QLD,56019,2016-06-07,Nathan,Benns,nathan.benns@hotmail.com,0412300933,2019-05-02 10:39:08,Chaser 4 seater lounge,4306,52671,715045,Spring in lounge seat has come loose. Appears to be issue with seat structure or padding issue which feels extremely thin. Issue has been getting worse for sometime. Lounge has preciously been looked at by your technician and serviced due to structure issues. Other recliner starting to have same issue.,90.00,4 seater - pocket springs can be felt on all 4 seat cushions  spring has fallen out of bottom of LHF seat. Containment liner fabric is torn both sides under the RHF seat  RHF seat of 2 seater section has a side foam moved and you lean to the centre when seated. Recliner mechanism bent on LHF seat. Summary required - 4 pocket springs  1 foam repair  1 cut and sew  1 mech.  No issues with 3 seater. All furniture in good clean condition. Nil PO numbers present.,Quote submitted for all repairs.  Insufficient time and equipment for multiple issues whilst onsite. Quote denied.,2019-05-23 15:25:14,Discount to Keep,Pocket Springs,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Vaishnavi Ravichandran,Kelsey Oliffe,2
Cannington,CT,WA,56029,2019-01-01,Laura,Millsteed,lauramillsteed@hotmail.com,0423306228,2019-05-02 12:09:02,BONZA Corner Lounge Suite,6110,51515,520645,We recently noticed the connection between the chaise and the couch was drooping down. When we felt it  we could feel broken wood or a broken frame inside the material - something that felt rough. Unsure how this could have happened as no weight is put on that section of the couch - apart from the weight of legs.,90.00,The chaise frame has snapped where the backrest base meet the footrest seat section. This is a section that ideally should have a support leg to transfer the weight  this would have been avoided. It is manufacturing issue,Quote declined,2019-05-23 11:23:18,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Catherine Sal,Rose Tandy,2
Joondalup,JP,WA,56131,2018-12-15,Renae,Daw,rentro5@hotmail.com,0427993835,2019-05-03 15:22:17,SAN MARCO RECLINER,6503,51128,924498,Springs/seated support has gone.. When sitting in the recliner one side sinks down quite bad.,243.00,Single recliner - Seat is leaning toward the LHF side when sitting on it  It also sinks in at the back of the recliner.  Caused by lack of support between zig zag springs and frame,Webbing has ben added to frame to offer even and adequate support  Seat is level and firm now  Job was done late afternoon to accomodate CM and to save on another call out fee to Gin Gin,2019-05-23 09:11:59,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,Tianye Zhang,2
Nunawading,NW,VIC,56395,2017-12-29,Zoya,Mehboobi,paria2597m@gmail.com,0449598372,2019-05-07 16:21:10,Pippen 3 Seater Sofa,3134,544488,285517,The cushioning of the sofa has caved inward with little use of the sofa and is consequently uncomfortable to sit on. The material has also become cinched as the sofa's structure has become weaker.,90.00,Customer is concerned regarding seats softening and stretched fabric as per report  customer was not present  only father who did not speak English. Lounge was in good condition.,I could find no fault with this lounge  seats were still supportive  some sections softer than others which is to be expected with use  as is fabric stretching  especially given all in one seat design  lounge has normal wear and tear  no fault.,2019-05-23 15:11:49,Finalised_technician,Foam,Customer Perception,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Tammy Edge,Brenda Stewart,2
South Morang,SG,VIC,56596,2018-06-30,Patrick,Turner,patrickturner4@bigpond.com,0418604574,2019-05-10 16:45:38,SAN MARCO 3 SEATER,3082,54731,812204,We have had our couch since September and it is still as hard as a rock. We have gone and sat on the floor stock one and our is still to hard.,90.00,The customer pointed out that he was unhappy that the seat should on his lounge were too firm still. He said the one on display was much softer and what he wanted. It’s unusual for someone to complain about seats being too firm as they do softennover time. I sat on the cusromers current seats and they were firm but felt normal for the 6 months he said he has had them. The LH and Rh seats on the three seater seem to be the most used and are softer that the two recliners which are still firm.,There isn’t a manufacturing fault with the lounges or foam  it’s just not to the cusromers liking or what he sat on in the showroom. The cusromer said he beleived the sales person told him the display model may have been on show for two years hence why it would feel softer. This is likely the reason for the difference.  I’m unable to make the seats softer.,2019-05-23 10:36:19,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Tammy Edge,Vaishnavi Ravichandran,2
Cockburn,CB,WA,56627,2019-01-23,Renae,Herbert,renby77@hotmail.com,0419183001,2019-05-11 12:11:53,Manny corner lounge,6121,53473,285857,As with the first lounge you sent me it is uneven on the ground and top as you can see the cushions don't sit level and doesn't join level. It rock's and goes up when sitting on it in certain places. The issue would be from when it's manufactured and not done of a high standard. I'm highly disappointed with the lounge for the second time around (the first one even had a long piece of wood sewn into the side of chaise) and wish for you to come and get lounge and give me my money back. I'm not interested in getting a replacement or store credit  just my money and the lounge to be picked up Thanks Renae,130.00,Legs and connector clip as well as the floor are an issue. The connector clips are too tight and bent inward  the sofas can’t clip together properly. The centre support legs on the 2 seater no arm and the rhf section are too long  this causes the sofas to pivot on this section. The  customers tiled floor is less than ok which compounds the issue together with the rug under the front legs,I spent quite some time adjusting the connector clips as well as adding spacers to multiple legs. I installed a new centre leg that was shorter  on the no arm section which I supplied . Aliveness and assembled all section . Three sections were worked on,2019-05-23 09:02:03,Finalised_technician,Legs,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Catherine Sal,Brenda Stewart,2
Morayfield,MF,South QLD,56633,2017-07-03,linda,windus,windus23@hotmail.com,0413218611,2019-05-11 13:08:00,Sheridan recliner,4508,50575,977511,The chair will not recline,110.00,Footrest not activating when trigger is pulled on single stand alone recliner. Trigger handle broken. Handle likely faulty.   Suite is in reasonable condition.,Replaced trigger handle. Customer satisfied with repair.,2019-05-23 10:13:44,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,AMY BLATCH,Brenda Stewart,2
Virginia,VI,South QLD,56716,2019-04-29,Bruce,Wennerbom,brucewennerbom@hotmail.com,0417607269,2019-05-13 09:24:54,Sentinal 3 seater,4017,62579,525056,Issue - issue with lights / one not working,120.00,Issue on the suite as follow: 1x reading light on the console does not working.,Replaced damaged heading light on console. Customer Satisfied with repair.,2019-05-23 10:15:28,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,AMY BLATCH,AMY BLATCH,2
Campbellfield,CF,VIC,56865,2017-01-08,Sonny,Laumea,sonny.laumea2803@hotmail.com,1466904353,2019-05-14 16:03:30,SPARTACUS 3 Seater,3064,51201,558686,This is the second time the lounge chair has needed repairing due to a manufactures issue. The stitching is undone/ open. This has already needed to be fixed twice in 2 years. We are extremely disappointed with the quality of this lounge chair. We have spent a great deal of money on our furniture from AMART  and we would like a refund or a replacement of another lounge chair. As this stitching issue will keep happening and the lounge chair is only 2 years old. This should not have even happened once  let alone twice.  Thanks   Sonny & Shannon.,0.00,,,2019-05-23 14:49:19,Discount to Keep,,,,,,,AMY BLATCH,,3
Joondalup,JP,WA,56933,2015-04-30,YVONNE,GILBERT,kg9340@gmail.com,0409980901,2019-05-15 12:25:47,SEBEL 3 SEATER /  RECLINERS,6056,51060,841223,Dust covers have degraded.  Unsure if 2 x individual recliners are affected as well as 3 seater.  Photos on order were only attached to 3 seater.   Thank you,0.00,,,2019-05-23 13:46:19,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Morayfield,MF,South QLD,56957,2019-05-05,Angela,de Aizpurua,de_aizpurua1@live.com.au,0474218290,2019-05-15 15:31:55,Atticus Modular,4020,628760001,1008907,Armrest is not closing / lining up correctly with the back on the LHS facing.  the right side is good,200.00,Customer concerned with gap in armrest on LHF recliner of corner suite. Inspection has found timber frame of seat cushion has broken. Wood has splintered as a result of notch being cut out of wood as a part of design of seat frame. Design fault.  Suite is new.,Reattached timber frame using metal bracket  screws and timber brace. Customer satisfied with repair.,2019-05-23 10:14:29,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,AMY BLATCH,Ann D'Ambrosio,2
Braybrook,BK,VIC,56977,2017-01-21,Shalini,Gupta,shalini.uma@gmail.com,0413735168,2019-05-15 20:43:46,Diamond 3 seater sofa,3051,50952,72956,There is a tear on the side of the right armrest of the Diamond 3 seater sofa. The tear is partial (as only the black material has cracked) and the sofa hasn't opened yet. We don't know the reason for the damage caused as it is a relatively new sofa.,0.00,,,2019-05-23 14:42:43,Discount to Keep,,,,,,,Alexander McGuire,,3
Port Macquarie,PM,NSW,57070,2014-10-21,Anthony,Hensley,ahensley@y7mail.com,0414604059,2019-05-17 10:02:13,BUXTON 3 Seater & 2x Single Recliners,2428,50694 & 50693,128129,same as before.material deteriorated (turns to dust)and stuffing coming out. Not repaired when repairers came last time,0.00,,,2019-05-23 11:05:02,Reselect,,,,,,,AMY BLATCH,,3
Helensvale,HE,South QLD,57095,2016-12-13,rhonda,marler,rhondamarler466@hotmail.com,0450508850,2019-05-17 12:24:30,vittoria electric recliner,4209,51133,696266,the fabric under the lounge and chairs is brittle and is falling apart .it is also leaving marks on the carpet and staining the carpet,0.00,,,2019-05-23 09:48:40,Discount to Keep,,,,,,,Rose Tandy,,3
Oxley,OX,South QLD,57135,2018-11-18,Kirbee,Forrest,kcwilliamson_84@hotmail.com,0427042929,2019-05-17 18:11:07,Erin Accent Chair,4306,61661,459825,The stitching has come undone on the chair under the button.,0.00,,,2019-05-23 17:37:13,Changeover,,,,,,,Ash Monaghan,,3
North Lakes,NS,South QLD,57188,2017-05-04,Ricky,Peet,fordmad23@hotmail.com,0405367429,2019-05-18 18:56:37,Zavier 3 Seater Sofa with 2 Inbuilt Recliners,4018,54728,224829,The issues are a cracked finish on the left head cushion and a cracked finish on the centre cushion which also has a pinhole tear. I have only noticed this a week or so ago and don't know what has caused this as I only wipe it down with a damp cloth when it gets dusty.,0.00,,,2019-05-23 17:21:55,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Mackay,MK,North QLD,57198,2015-07-24,Katrina,Spiteri,katrinaspit1977@bigpond.com,0418778622,2019-05-19 07:05:01,Diamond 3 Seater Sofa,4740,50952,296667,I have noticed the cushion when facing the sofa on the left hand side is starting to crack and peel.  the material flakes off when cleaned.  this sofa is clean with products supplied on a regular basis.  This chair is well looked after as I am a single mum with 1 x child and he is not with me all the time plus I also work full time therefore this chair does not get a lot of use.,0.00,,,2019-05-23 15:56:23,Discount to Keep,,,,,,,Mahnaz Reza,,3
