STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Townsville,TV,North QLD,114320,2013-08-09,Michael & Pamela,Sinteur,Pam@pammick.com,0457591921,2021-01-03 16:15:24,SHINY CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,4817,448630003,253760,Damage 1:  mechanism on one single recliner is no longer opening foot rest.  Assume it is recliner lever has snapped cable again.   Damage 2: both single recliners padding in foot rest has slipped out due to the material letting go underneath. Damage 3: one recliner stitching has let go near foot rest opening  Damage 4: one recliner has a tear in leather that started from stitching letting go,780.00,Kongo Single Recliners  Purchased: 09.08.2013    Multiple issues with both single recliners.   LHF recliner:  1. Mech has compressed causing chair to bind during motion. Footrest cannot be closed from sitting position in chair. Replacement needed.  2. Foam falling out of legroll. Support lining has failed. Legroll repair needed.  3. Seat front cushion stitching has opened up. Fly has broken away exposing foam. 20cm stitching repair and fly reattachment needed.  4. Trigger cable broken. New one needed.  5. 3-4cm tear on front backrest leather. There appears to be a weak area in leather. Surface repair needed.  6. Backrest loose. KD brackets need tightening.    RHF recliner:  7.  Mech has compressed causing motion issues. Mech striking front inside edge of armrest frame. Replacement mech needed.  8. Foam falling out of legroll. Support lining has failed. Legroll repair needed.  9. Backrest loose. KD brackets need tightening.    No issues with matching 3STR unit.   CF + R/Q = 90,10.  Footrest loose. Bolt missing from bracket. Repair needed.  Customer noted that he may consider 'store credit' rather than repair - but the offer would have to be a good one.   Repair Quote: CF + M2(x2) + LR1(x3) + M1 + INT3(x4) + S1 + Materials 50 = 780   Return date for repairs 15.04.21  All repairs carried out as per inspection and quoted. Customer satisfied with the completed results.,2021-04-28 09:15:38,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Richelle Suna,Jackie Moyle,2
Oxley,OX,South QLD,114771,2019-10-22,Samantha,Zampech,samnmattzampech@optusnet.com.au,0466906515,2021-01-07 14:01:43,CHARCOAL - MADDEN - Rocker Recliner.,4304,657880001,437177,The footrest mechanism is broken on both recliners,160.00,2x rocking mech has collapsed. This is caused due to the mech breaking,Went to replace mech and was found that I was supplied with the wrong mech. New quote submitted,2021-04-28 09:22:39,Finalised_technician,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Richelle Suna,Natasha Smith,2
Townsville,TV,North QLD,114835,2019-08-09,Sherridan,Meharg,Sherridan.king@hotmail.com,0427375686,2021-01-08 09:27:37,DARK GREY - SPARTACUS - Corner Lounge,4818,512030004,381360,On the seat pictured it has sunk and springs are poking out. Unsure what caused  only had normal use. The pin broke out of compartment causing it to open with difficulty. Happened with normal use.,90.00,Customer forgot about appointment 22.02.21 Rescheduled date: 12.04.21  Spartacus Corner lounge  Purchased: 09.08.19   3STR Double Recline Unit:  1. RHF chair: Front seat border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.  2. RHF chair: Front of seat cushion: internal construction fabric pulling apart causing loss of seam line on surface of seat cushion. Repair needed.  3. RHF chair:  Mech shrouds cutting into springcell corners under seat cushion. Clicking sound heard. Wear protection needed.  4. Both backrests loose. KD brackets need tightening.    2STR with middle console:  5. LHF chair: Front seat border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.  6.  LHF chair: Front of seat cushion: internal construction fabric pulling apart causing loss of seam line on surface of seat cushion. Repair needed.  7. Both backrests loose. KD brackets need tightening.,8. Console lid hinges: LHF spring-loaded hinge is broken. Replacement part needed.  CF + R/Q + No show 50 = 140  Repair quote: CF + INT2(x4) + S1 + INT3(x3) = 680,2021-04-28 09:30:37,Discount to Keep,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Richelle Suna,Jodie Weir,2
Coffs Harbour,CH,NSW,115364,2020-01-07,Andrew,Willhoite,awillhoi@westnet.com.au,0436028879,2021-01-13 13:55:20,DARK GREY - SPARTACUS - Recliner,2450,512000004,255396,The back of the chair will not stay upright  bars are broken on both sides.  Went to recline and did not work right after that.  For the record the user is under 100kg. We purchased the extended warranty coverage.,170.00,Parts of the mechanism has snapped and the mech requires replacing.,Callout and report ONLY. 2nd visit- replaced compromised mech. Job completed.,2021-04-28 09:35:45,Finalised_technician,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Richelle Suna,Richelle Suna,2
MacGregor,MG,South QLD,117250,2020-08-01,David,Burke,samanthakerr2014@outlook.com,0431804887,2021-02-04 09:37:08,CHARCOAL - SENTINAL - 3 Seater,4125,625790001,364687,Usb port not working,130.00,1. Usb port on console of middle backrest on 3str has failed. Apart from the listed issues lounge is in good condition.,Fitted and tested new usb box on site. Part supplied by amart.,2021-04-28 09:48:00,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Richelle Suna,Richelle Suna,2
Mackay,MK,North QLD,117835,2018-07-22,Toni,Dann,toni.dann@live.com.au,0400416002,2021-02-11 14:25:11,CHARCOAL - CHASER - Recliner,4744,510660002,353372,The back section of the recliner has broken away from the main chair (wooden section under the material) as there are small wood chip sections on the floor under the seat when I moved it once the chair had come apart to see what was going on.,490.00,The customer had a concern with the backrest breaking on their single recliner.  Upon inspection the bolt holding the KD bracket in place had broken through the vertical frame piece.   The mechanism was inspected but it was in good condition  and did not need replacing.,To repair this  the backrest was taken outside  and the staples holding the material in place on on the bottom and broken side of the backrest were removed.  I was then able to pull the covering clear of the broken frame piece.  I removed the EK clips holding the zig zag springs in place on that side.  I then severed the wood staples holding the frame piece in place.  Once I removed the broken piece  it was used as a template to cut a new piece.  Holes were drilled for the KD brackets  and EK clips.  New T nuts were installed in the frame piece.  The new frame piece was set in position and screwed into place with a number of screws. Some 90 degree steel brackets were added for extra support.  New EK clips were installed to secure the zig zag springs.  The covering was replaced and stapled. New KD brackets were installed and the backrest was clipped back on the recliner.  The recliner was tested and was fully operational.  The customer was happy with the repair.,2021-04-28 09:50:50,Finalised_technician,Frame,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Richelle Suna,Richelle Suna,2
Coffs Harbour,CH,NSW,118661,2018-07-08,amba,buttola,amba_buttola@hotmail.com,0450180166,2021-02-22 11:15:09,LICORICE - SHERIDAN - Recliner,2370,505750001,239215,This is the third lounge I've had from super amart  like the others the quality is terrible. It has been unusable for a year but I had two emergency surgeries last year so I didn't have time to do anything about it. The three seater the springs have come through the cushion on the middle seat so it cannot be used  it has also caused two holes in the fabric. One of the recliners the handle snapped and the other one has stitching coming undone on the arm and a hole where the stitching has given way on the seat  the fabric on the recliner foot rest has sagged so much we are scared to use them. I have accepted replacements on the last two lounge sets  I want a refund this time  I no longer trust the quality of super amarts furniture.,290.00,Single recliner A- broken trigger handle  foam/pocket springs compromised. Single recliner B- foam/pocket springs compromised  which in turn put alot of strain on the seam joining the main seat to the legroll and has busted the seam. 3 seater- all 3 seats have compromised foams/pocket springs  to be honest the inside of this lounge would be a hot mess.,Callout and report ONLY. Customer has apparently had a few swap overs and is a bit over the process and is demanding a refund. Also as for repairs  I wouldn't touch this one  as I guarantee that more issues will pop up during repairs.,2021-04-28 11:59:33,Finalised_technician,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Tamara Tideman,Marie Pollock,2
Glendale,WY,NSW Metro,119356,2019-12-01,Jennifer,Soars,jennifersoars@outlook.com,0403446364,2021-03-03 13:06:09,STONE - SAN MARCO - Electric Recliner,2285,547330002,809276,Electric reclining function not working  tried cord from Working Chair and still doesn’t work,180.00,The single electric recliner stopped working as the electric actuator failed during normal use.,Supplied and fitted a new actuator.  Lounge is in great condition,2021-04-28 10:32:58,Finalised_technician,Motor,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Richelle Suna,Naomi Hughes,2
Helensvale,HE,South QLD,119810,2019-01-21,Tracey,Clark,traceyclark90@hotmail.com,0421747331,2021-03-10 09:37:30,GREY - BENJAMIN - Corner with Reversible Chaise,4207,590460001,441618,Dipping on the back of the chaise and in the middle of the main seat and in the corner suite.,90.00,1. Rhf 2s  rhf seat foam failed  lost hardness  possibly due to failure of suspension (no central column block). 2. Rhf 2s  Lhf seat collapsing on rhf side (over centre of 2s) due to absence of central column block). 3. Cm concerned with cnr pce lost some hardness  customer says she feels like she is sitting in a hole. 4. Rhf arm  os board on front section of arm has caved in  cardboard broken due to external force.  Apart from the above issues  suite in good condition.,Cm unable to stay for appointment due to personal issues  had to leave early Quote: - CF  QR - CF 1. Supply and install new seat foam. 2. Supply and install foam column block with frame repair for support. 3. supply and install new seat foam. 4. Cm caused.,2021-04-28 11:35:41,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Kesaia Tavake,2
Townsville,TV,North QLD,119815,2017-02-17,Donald,Gillespie,raydon1954@hotmail.com,0427801418,2021-03-10 10:17:46,BLACK - SAN MARCO - Leather Electric Recliner,4818,511280001,332119,Deteriorating dust cover underneath both recliners  keeps coming off all over the floor. Unsure of why Inferior material used.,330.00,San Marco:  2 single leather recliners  Purchased: 17.02.17   1.  Dustcover linings perishing under seat cushion  armrest and footrests of both recliners. Mechs need to be removed to install linings.  Customer did not have any concerns about the leather upholstery.,Remaining dustcoverings cleaned off. Mechs removed  to complete dustcovering install. New underside coverings put on and mechs re-fitted and tested. Customer happy with the finished result.  CF + R/Q + INT3(x2) + M2(x2) = 330,2021-04-28 10:40:49,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Jessica Kyle,2
Glendale,WY,NSW Metro,119929,2020-06-06,Colin,Ebrill,colinebrill@gmail.com,0423302472,2021-03-11 14:02:36,BLACK - OPTIMUS - Electric Recliner,2285,625800001,819415,The chair seems fine up to when the legs are fully extended but as you go past that point the chair becomes unbalanced and leans down to the front left corner.,170.00,the mech on the sofa had bent due to quality of materials and daily use,Repair onsite replaced mech,2021-04-28 10:24:55,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Richelle Suna,Scott Gambell,2
Hoppers Crossing,HG,VIC,120047,2017-02-26,Raj kamal,Gill,Raj.puk66@gmail.com,0406818821,2021-03-13 10:34:49,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,3029,577280001,75447,The internal stitches are off from one of the single recliner and leather is bulging out.,200.00,The connectors (staples) installed at manufacture to attach the upper leg roll assembly have failed which has resulted in the upper panel of the leg rest detaching and hanging loosely out side the leg rest structure. PO NO. Suite in very clean and tidy condition (2),While onsite i have dissembled the front border of the RHF armrest to allow access tot he failed connectors on the RHF armrest  i have replaced the failed staples with screws and washers to firmly attach the upper section of leather more securely  re-assembled. Issues resolved  cm very happy. Job comp[lete,2021-04-28 14:53:00,Finalised_technician,Fasteners/Connectors,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Catherine Sal,Mahmoud Jeblawi,2
Rockhampton,RK,North QLD,120070,2018-04-22,Kassandra,Morgan,kassie_03@hotmail.com,0418353377,2021-03-13 15:12:10,BLACK - ALBERTA - Corner Suite,4701,578750001,349065,So my initial reason for contacting today is that I have noticed a spot pictured where my black leather is “peeling” or the coating is coming away . I’ve also pictured the stitching that is coming apart that has from early into the price of owning the couch along with the cup holders rusting that is pictured we don’t use the cup holders for drinks as we don’t eat on our lounge so this is from just existing in my house . Very unsure to why my leather would be doing what it is as it’s meant to be 100% leather and has been looked after as described and following care instructions,300.00,Attended to inspect the c/m's concerns with the ‘Alberta’ Cnr lounge. The c/m stated the following: 1. The top stitching has come apart on the middle lounge back rest. 2. The metal cup holders have surface rust in them. 3.  Leather peeling on the seat cushion. Assessment: On assessing the lounges  I found the  following: 1. The top stitching on the middle lounge backrest was found to be missing 6cm of thread. 2. The  metal cup holders were found to have minor surface rust. This happens over time from  moisture residue from drink cans etc.  3. Scuff in the leather & slight peeling on the seat cushion. Unsure of how it happened however looks to be caused by something catching & grazing the leather. The lounge appears to be well maintained & looked after. Returned as per service request to complete the repairs to the leather scuff on the middle lounge seating area on the ‘Alberta’ Cnr suite.,Repair: 1. The leather surface clean test was attended to as pictured . 2. The top stitching was re-stitched utilising hand stitching techniques & the thread was  anchored & secured. The c/m checked the lounge & was happy with the repair. In Order to Repair the Leather Scuff: I will need to prepare the surface by lightly sanding the area  add adhesive promoter  add pigment colour & finish with Top Coat Sealer. Quote edited to reflect In Order to Repair. Repair: The leather scuff on the RHF middle seating area was thoroughly cleaned  lightly debrided & sanded back in order to apply the adhesion promoter & colour matched pigment which was applied by atomiser techniques. I then followed with a satin gloss top coat seal finish. The c/m was not available to check the completion of the repairs.,2021-04-28 10:22:11,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Richelle Suna,2
Logan Central,LC,South QLD,120122,2020-08-22,karnaker,tupally,karuna.reddy712@gmail.com,0452606049,2021-03-14 15:30:35,DARK GREY - FIFI - 3 Piece Suite,4125,664540001,341796,We brought the sofas on August 22  2020. The fabric already started pealing  near the stitches fabric is started tearing. We have been using since 6 months only  No animals contacted  No cleaning products used. Fabric is not good. Sofa itself looks like crushed and doesn't looks like new sofa.,90.00,Cm raised several issues: 3s: 1. Stitching failed on rhf os front seat border. 2. Rhf seat  fabric fraying along seat/leg roll seam on rhf side. Due to stitching holes being too close and weakened fabric. 3. Lhf arm  fabric fraying along seam on lhf front and back os arm. Caused by stitching holes being too close together and weakened fabric.  4. Lint pilling on surface of fabric. New fabric with some loose fibres  no defect.  1st R: 5. fabric fraying along seat/leg roll seam on rhf side. Due to stitching holes being too close and weakened fabric. 6. F/rest foam not adequately glued to f/rest board causing it to pop up in areas.  2nd R: 7. Stitching failed on lhf side of seat/leg roll seam. 8. F/rest foam not adequately glued to f/rest board causing it to pop up in areas.,Quote: - CF  QR - CF x2 1. S2 2. Cs2 3. Cs2 4. N/a 5. Cs2 6. Int2 7. S2 8. Int2  Fabric supplied by Amart,2021-04-28 12:27:45,Reselect,Cut/Tear,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Michaela Nicholson,2
Springvale,SV,VIC,120257,2013-11-25,Kellie,Wiseman,wiseman-k@hotmail.com,0409675459,2021-03-16 01:19:17,MOCHA - BERKELEY - Large Corner Suite,3978,443580001,51559,One of the recliner leavers seems to have snapped and no longer reclines when pulling leaver to relax. 3-seater section  left side chair (when sitting in chair) Thanks.,110.00,3 seater RHF recliner trigger cable snapped causing recliner not to open.,Replaced trigger cable with new. Recliner now working. Job completed,2021-04-28 10:17:02,Finalised_technician,Trigger/Cable,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Richelle Suna,Naomi Hughes,2
Moonah,MH,TAS,120258,2019-01-02,Kelly,Penman,Kelly009@live.com.au,0448792999,2021-03-16 05:08:28,GREY - BONZA - Corner Lounge RHF Chaise,7017,515150002,449576,Can’t see a lot in the photos    But the foot of the couch has broke and gone up inside of the couch and can not be fixed. simply by sitting on it it snapped.   The arm of the couch has also caved in when using it to get up from the couch it has caved in  in two places.   Thanks  Kelly,90.00,Modest home in low-income area. Cm not present: I was greeted by a friend. Interior clean and reasonably tidy. Couch clean but heavily worn on seat cushions. Two large dogs  both outside. No other pets. Evidence of a baby. ID tags present. Issue 1: Chaise (end section  RSF) rear bottom frame member broken and detached from seating section. Frame bent and slumped to floor at that joint.   Cause: I unstapled dust cover. External force on horizontal timber joint at bottom of frame during normal use causing framing nails to loosen over time and frame components to detach. Manufacturing fault in using framing nails at a pivot point. Solution: repair and brace timbers at broken joint.  Issue 2: LSF armrest top panel broken in two places. Cause: I removed dust cover and found masonite armrest panel broken in two places. Normal use (elbow pressure) can break masonite. Manufacturing fault in using product not suited to this application. Solution: Replace broken panel.,I reattached the two dust covers.,2021-04-28 10:50:26,Discount to Keep,Frame,Manufacturer,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Richelle Suna,Naomi Hughes,2
Springwood,SW,South QLD,120285,2018-08-23,Jodie,Cullinane,jodie.cullinane1@bigpond.com,0412743142,2021-03-16 11:09:36,BLACK - ALBERTA - 3 Seater Sofa,4208,577690001,223863,Under the leather fabric the wadding is moving and has become lumpy. Where you seat. It is also starting to happen on one of the single recliners which I will put in another claim.,460.00,Under the leather fabric the wadding is moving and has become lumpy. Where you seat. It is also starting to happen on one of the single recliners which I will put in another claim.,On inspection customer showed me that the single seat and the rhf seat on the three str has a large bulge on the seat  on further inspection I found that the foam has lifted and caused this issue. This has lifted from the foam not being glued down or the glue has came off  to fix this issue I will need to strip both seats down and replace the foam 23.04.21  On inspection customer showed me that the single seat recliner and rhf seat of 3 seater had bulging foam in the seat. On further inspection I found that the foam has lifted and caused this issue. I have stripped down the seats and replaced the foam as per quote and the customer is happy.   Work Completed,2021-04-28 10:28:56,Finalised_technician,Foam,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Richelle Suna,Naomi Hughes,2
Benowa,BE,South QLD,120360,2021-03-08,Donna,Arnold,twoboystwogirls@bigpond.com,0433303898,2021-03-17 09:36:05,BEIGE - LUCIANO - 2.5 Seater Sofa with 2 Inbuilt Electric Recliners,4227,642600002,588935,CSC LOADING ON BEHALF OF CUSTOMER - brand new just delivered and one of the recliners on 2.5 seater is not opening or closing - head rest still works.,120.00,The chair was stuck but once Re plugging everything it worked,Call out repair trigger,2021-04-28 11:48:45,Finalised_technician,Trigger Button (Electric),Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Richelle Suna,Angela Hyde,2
Beenleigh,BL,South QLD,120399,2017-09-20,Clare,Johnson,clarep385@gmail.com,0481551609,2021-03-17 14:44:36,BLACK - SAN MARCO - 2 Seater Sofa,4207,569280002,113680,This is the second time this has happened now (on the same sofa).  Basically  the button on the side of the sofa gets stuck and the reclining part of the chair will not move up and down.,150.00,This is the second time this has happened now (on the same sofa). Basically  the button on the side of the sofa gets stuck and the reclining part of the chair will not move up and down.,On arrival customer showed me that the rhf recliner is stuck open  on further inspection I found that the buttons are playing up.  I have replaced the buttons and the recliner now operates correctly. Customer is happy,2021-04-28 10:20:00,Finalised_technician,Trigger Button (Electric),Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Richelle Suna,Naomi Hughes,2
Beenleigh,BL,South QLD,120429,2019-11-05,Jess,Lawford,Jessicalawford@hotmail.com,0413884463,2021-03-18 07:00:04,LIGHT GREY - SPARTACUS - Corner Lounge,4208,512030003,131258,On the recliner chair fabric has come lose,380.00,The fly underneath the leg roll has ripped. To repair will need to take off site for a cut and sew. Will need to be replaced with a stronger material as the material the manufacturer used gears easily.,Have performed cut and sew. Job is complete.,2021-04-28 10:56:53,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Richelle Suna,Richelle Suna,2
Rockhampton,RK,North QLD,120495,2018-02-15,Amy,Foster,a_foster30@yahoo.com.au,0407796505,2021-03-18 18:32:22,BLUE - PHOEBE - 3 Seater Sofa,4700,576730002,346109,The material that covers the underneath section of the couch has begun to disintegrate and come apart from the couch for the complete length of the couch. When touched  it is falling apart in the hand. This has caused it to separate from the couch altogether  leaving the couch exposed underneath.  This has happened to both my Phoebe 3 seater and Phoebe 2 seater couches.,290.00,Attended to install new dust covers on the 3x seater & 2x seater ‘Phoebe’ sofas. The c/m stated the failed dust covers were making a mess daily due to them disintegrating.,Repair: The existing failed dust covers were removed from the 2 x sofas in order to be replaced by new dust covers & secured with staples. The c/m was very pleased with the completed repairs.,2021-04-28 12:13:13,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Angela Hyde,2
Virginia,VI,South QLD,120946,2019-08-15,Lisa,Ellis,lisa.ellis70@outlook.com,0477930538,2021-03-25 10:24:37,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,4032,590220002,531010,I do sit on the area as it is my favourite spot and I don't know why it has popped.  Its only my husband and I that live in our residence as we are empty nesters.  Quite disappointed cause we really like the couch,200.00,Front right recliner seat customer can feel the springs coming up through the seat base .  Seat foam had collapsed along cushion exposing the pocket spring to be felt .  Materials used in seat  foam are of low quality and low density .  Customer had additional issues /concerns with the lounge which was mentioned when in middle of repairs. seat to the left of the front right recliner you can hear the pocket springs click when wait is applied to the seat cushion  corner seat and seat to the left there is a indentation to the side edge foam which has been caused by how customers sits /lays on couch which is putting body weight in between cushions causing foam to compress. The 2 seats to the left of corner seat cushion customer believes these are starting to become a problem with springs being able to be felt also.  These 2 seats are not as bad but over time may progress.,Front right recliner seat cushion insert removed and replaced with new . Seat is now firm to sit on and springs cannot be felt .,2021-04-28 10:43:05,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Angela Hyde,Nicole Regester,2
Osborne Park,OP,WA,121019,2019-07-18,Yaqoob,Jebrita,Yaqoobjebrita@gmail.com,0415048794,2021-03-26 11:11:08,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,6061,590220001,254522,Dear sir/madam I’m not happy with my SALOON Corner Lounge with Inbuilt Recliners (FABRIC 5-8 SEATS) (RECLINER MECHS 4311-2LAF AND 4311-2RAF) (1020Hx3270Wx2670D)DARK GREY .. As how will you see in photos. Firstly colour change I try to clean with liquid that you give it to me still seam  not comfortable when sit on it for long time because the material in under fabric Finished. As what you see in photos. Please refund my many or replacement with another brand can be good quality. I’m happy to pay extra money for good one . And are still in care projector.as in my invoice. I look forward to hearing from you.   Kind regards  Yaqoob jebrita  0415048794,90.00,Issue 1- The three seats plus the corner section are all sinking excessively. The sides of the seats mentioned  have also sunken more.  The foam walls surrounding the pockets springs have compressed. This has also caused the pockets springs to be felt beneath the customers legs which is also causing the customer to lean when using the seats. These are the seats which face the television which lends to the fact that here seats are used more then the rest of the lounge in  general. This can only be rectified by replacing the existing fill with a single block of foam. Issue 2- The front fly of the no arm seat is also failing. Issue 3- The side lining on two joining no arm seats has also worn away and frayed. This can only be rectified by replacing the two separate flys. Issue 4- There are tears on the side lining of the no arm seat which has been caused by the customer joining the seats back together. The connectors have torn the lining. The repairs required to rectify the issues,Are extensive which may outweigh the cost of repairing.,2021-04-28 12:08:18,Discount to Keep,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Tamara Tideman,2
Benowa,BE,South QLD,121097,2021-03-13,Marcela,Cowland,davidandmarcela@iinet.net.au,0435567165,2021-03-27 16:44:29,CHARCOAL - SENTINAL - 2 Seater,4213,625780001,589462,The problem which we have it that when button pressed to raise legs on the left side of the sofa does not work. The button operation does not feel as the other buttons do when pressed,130.00,Switch stopped working due to fault with part,Replaced with one supplied,2021-04-28 14:03:46,Finalised_technician,Trigger Button (Electric),Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Angela Hyde,Marie Pollock,2
West Gosford,WD,NSW Metro,121126,2019-03-17,Mark,McKenzie,ditac65@gmail.com,0408111128,2021-03-28 13:56:02,JET - MAGNUS - Corner Lounge,2256,531060001,682716,The recliner seat at end is sagging  cushioned  part is very dipped   down  all other seats  are still  very  firm no dipping  or sagging  at all,490.00,The customer had reported that one of his recliner seats had sunk. On inspection  it was visually obvious that the front of the seat had sunken down and the legroll was protruding on the LHF end recliner.  I unhooked the recliner and tipped it on it’s back to investigate further. I noted immediately that the timber front rail had snapped pretty much in the middle. The pressure of the attached zig zag springs were then forcing the timber downwards and causing the sinking. The timber rails are only 30mm x 40mm on this model  which considering the wide span of the seats and the fact there is the force of 6x zig zag springs  makes them susceptible to this type of issue.,Initial inspection only. Due to the nature of the breakage  the recliner needs to be dismantled  the zig zag springs removed from the broken rail and the rail replaced with new timber. This would need to be done offsite on a bench.  I’ve amended the quote to reflect the additional work. UPDATE: 28/04/2021 I’d picked up the recliner last week to take back to my workshop. There  I removed the mechanism  unpicked the dustcover and fabric. Then I removed the zig zag springs and then removed the front broken rail. I measured and cut a bigger dimension piece of treated pine and installed a set of new zig zag spring clips. Lastly I installed it into the frame and secured with some steel brackets. Finally  I reattached the zig zag springs and then put everything back together again. Tested multiple times  all OK.,2021-04-28 10:11:06,Finalised_technician,Frame,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Angela Hyde,Michaela Nicholson,2
Tingalpa,TA,South QLD,121197,2020-05-13,Merl,Redmon,merlered1944@gmail.com,0455666516,2021-03-29 13:16:17,STEEL - ELDRIDGE - Recliner,4158,650510001,829799,back cushion and seat cushion sagging  and soft,280.00,On my inspection I found the foam in seat and back compressed.,As per quote I have boosted the seat and back. Job complete,2021-04-28 11:44:04,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Angela Hyde,Naomi Hughes,2
Casula,CL,NSW Metro,121343,2020-07-31,Vesna,Veljovic,vesnaveljovic@outlook.com,0468554105,2021-03-31 10:39:18,BLACK - SAN MARCO - 2 Seater Sofa,2174,625400001,832499,Good day The gap between side and the seating part of the lounge has increased on the right side of the lounge comparing to the left side of the lounge. This is when you look facing the lounge from the front. You can see on the attached photos. Right side is much more open/wider gap as if parts have spread or separated somehow. Can you please assist with replacement of the lounge as it is only 8 months old and hardly used. Thank you  Vesna,130.00,On inspection of the lounge it was noticed that there was a gap between the leg roll upholstery and the RHF arm of approximately 20mm  whilst on the LHF arm the gap was less than half  5-10mm.  The arm had a looseness or movement to it and was not held firm.,Removed the dust cover under the seat and the arm to access the arm mounting bolts. Looked for any obvious damage  i.e. broken frame or loose frame componentry.  I tensioned the arm mounting bolt which was slightly loose.  This reduced the looseness or movement in the arm  but it made no difference to the overall gap from the front. The mechanism appeared to be square and operated without any unusual or undue movement.  Given that the arm was now secure and the mechanism operated well  I can only assume that the frame has been built out of alignment which is causing the gap and is not repairable.   The CM indicated she wasn't happy and she felt that it should be corrected or replaced.,2021-04-28 10:37:46,Changeover,Frame,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Angela Hyde,Catherine Sal,2
Dandenong,DG,VIC,121367,2019-10-25,Jann,Wright,mazjann@bigpond.com,0408501338,2021-03-31 15:29:08,CHARCOAL - SENTINAL - 3 Seater,3844,625790001,231476,the arm rests do not close properly and they are very very flimsy on both the 3seater and one of the single chairs,440.00,3 armrests do not close properly due to the position of the screws  it's a manufacture error. Please see photos attached.,Adjust the positions of the screws and repaired on site.,2021-04-28 14:23:51,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Angela Hyde,Catherine Sal,2
Casula,CL,NSW Metro,121377,2020-06-13,Brad,Dwyer,braddwyer1989@gmail.com,0422861960,2021-03-31 17:22:23,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,2170,534600001,838042,The stitching on the lounge has come undone. Not sure what would cause this to happen. Only can think of rubbing of the leg on the section where it’s coming undone.,160.00,On inspection of the 3 seater lounge it was found that the RHF recliners decorative stitching had come undone along the front edge.,I re-stitched the decorative stitching back into place using the original decorative top thread and new upholstery thread for the underside.  CM was happy with the result.,2021-04-28 13:57:22,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Richelle Suna,Catherine Sal,2
Bankstown,BN,NSW Metro,121387,2019-07-09,Tanja,Malenica,tanananikolic@gmail.com,0451113445,2021-03-31 22:54:03,BLACK - BRAYDEN - Corner Lounge Left-Hand Facing Chaise,2168,613900002,909970,Hi! The lounge I bought was looked after very well. It haven’t been moved  pulled or scratched. After a year I noticed that the leather looks really old on some places and then it started ripping on several places. They are peeling on top of the sofa. I am very disappointed because I like the way it looks  it’s comfortable  but clearly the quality is poor.,90.00,On inspection of the lounge it was noticed that the leather had begun to bubble and peel in an area where the manufacturer had used bonded leather  at the rear of the headrest area.   In four other places the integrity of the bonded leather had also broken down resulting in tears as identified in the photos attached.  Stitching had come undone between the RHF seat and the adjacent seat.  The lounge is just under 2 years old and the clean test carried out suggests the lounge had been well cared for and maintained.  There were no labels on the underside of the lounge.,To repair would require cut & sew on 4 cut & sews + stitching.,2021-04-28 10:02:26,Finalised_technician,Peeling,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Michaela Nicholson,2
Tingalpa,TA,South QLD,121416,2019-09-24,jarrod,stokes,jarrod@jabrika.com,0447446727,2021-04-01 13:34:16,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4154,649280002,820962,a spring has busted through the bottom of the left recliner and a large amount of the material underneath has torn. not sure what the issue was that caused the damage.,370.00,the lhf recliner mechanism is bent and the legroll is torn. plus pocket spring has lost a spring out of it.,i have repaired the leg roll  and replaced the mechanism  plus repaired the pocket spring.,2021-04-28 10:11:50,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Catherine Sal,2
Penrith,PH,NSW Metro,121427,2017-11-01,Sharon,March,sharonmarch69@hotmail.com,0403088590,2021-04-01 17:38:41,CHARCOAL - CRESSIDA - 3 Seater,2761,594230001,1014023,Last Saturday I used the USB port than in the evening when I went to close the lid it would not shut it seems where it locks in had broken away. Not sure how this could happen as we do not muck around with it at all.,130.00,- Attended customers residence to pop up USB box. - Upon inspection found USB box was not closing properly due to failure in pop up mechanism.  - Likely Cause – Manufacturing - Lounge was in clean condition.,- Replaced USB box.,2021-04-28 10:15:10,Finalised_technician,Fasteners/Connectors,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,Catherine Sal,2
Bundaberg,BG,South QLD,121455,2018-04-02,debbie,hopkins,debbiehopkins001@gmail.com,0434625105,2021-04-02 18:55:14,CHARCOAL - CRESSIDA - 3 Seater,4670,594230001,539062,I have an issue with the black material that constantly appears under/near my lounge  and on inspection were extremely disappointed and concerned to see the lining disintergrating simply by brushing sweeping near the lounge. Most concerning as I have small grandchildren that have at times picked pieces up off the floor and constantly worried for them ingesting pieces as per attachment.  that have blown on the tiles floors with a breeze. Very disappointed as we purchased being reassured of a quality lounge with 10 year guarantee  definately would not have purchased if we were aware of the problem of the lining.,480.00,All dust cover on both units was disintegrating,We replaced all the dust cover on the customers suite - 4x recliners where we had to remove the mechs  1x armless seat  and 1x console.  Repairs complete,2021-04-28 10:28:38,Finalised_technician,Dustcover - torn,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Naomi Hughes,2
Virginia,VI,South QLD,121511,2019-09-23,tony,Dorge,tonydorge12@gmail.com,0425805839,2021-04-03 16:39:58,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4055,657890001,532715,the cushioning in both the 3 seater and the 2x single seaters as bunched up and lost its softness. We have tried rotating the seats so they arent always sat on but this has not helped.  Also the arm rest cushioning has shifted around.,90.00,Customer is having the same issues as previously with the identical previous couch he had but with additional issues to be added. This time all 3 seats have been effected where the foam has completely softened  and can feel the front timber rail of the couch through the softened foam  and can also feel the  coils from the pocket springs . Seat cushions are not offering any support  and have all mishapen. Not comfortable to sit on  .  Materials used are not holding up to day to day use.  Front right arm rest has also flattened out  at rear of the padding . Seems not enough filling was inserted to internals of the arm.,Assessment and report only  as there is major issues with the couch and could not be repaired onsite as additional materials and repair times would be required .  All seating to the 3 seater need complete replacement within the cushion make up  main seat cushion foam/springs and comfort  inner layer to top insert. This will be a major offsite repair if repairs were to be taken out.,2021-04-28 11:04:58,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,AMY BLATCH,Jodie Weir,2
Caringbah,CR,NSW Metro,121522,2020-12-30,Charlotte,Ward,charlotte.may89@hotmail.com,0412110054,2021-04-04 08:29:11,LIGHT GREY - DOMINIQUE - 2 Seat Sofa,2234,703480001,72470,There is pulling on both cushions and the seams are starting to open. The lounge is less then 3 months old and hardly used as it’s not our main lounge room. We are who longer using the lounge until the issue is resolved so it doesn’t make it worse  it is not fit for purpose as a lounge given how it’s deteriorating with minimal use.,90.00,On inspection of the lounge it was noticed that the fabric material appeared to be of a poor quality with evidence of pulling open the weave at the seams where the sections are stitched together on the seat base.  Further to the pulling problem it was noted that there was pilling occurring.  The lounge is in a secondary room and the CM stated that the lounge has had little use.  She is concerned regarding the pulling as the lounge is only 3 months old.  The pulling appears to be occurring due to the tension on the fabric because of the design of the lounge and what appears to be a fairly open weave fabric.  I believe this will continue to worsen as the lounge is used.   The only real way of rectifying this situation would involve re-covering the whole lounge in a tighter weave fabric.  I explained to the CM the nature of pilling and that it should subside with the use of a pilling machine.,Quoting the cost to re-cover for my labour only.  Amart would need to provide the new covers.,2021-04-28 11:12:59,Finalised_technician,Pulled Thread,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Tamara Tideman,2
Mandurah,MN,WA,121598,2020-05-13,Jason,Cahill,Kelly83louise@yahoo.com.au,0430117094,2021-04-05 19:01:58,BLACK - OPTIMUS - 2 Seater Sofa,6169,625810001,120087,Wires have been cut by a piece of the frame,180.00,One of the wire connect to the relay box under sofa was found cut  might have been caught up in the mechanism while in-use. Customer had turned off the power and seats were left in open position.   One my 1st visit inspected the damaged and disconnect the related wire. Later had ordered new relay box with cable.,on my 2nd visit  installed new relay box with wires and checked everything was working fine.,2021-04-28 10:37:03,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Richelle Suna,Tamara Tideman,2
Helensvale,HE,South QLD,121636,2017-12-30,Sonia,Harward,sonia.mick@mail.com,0433664470,2021-04-06 10:21:54,CHARCOAL - CRESSIDA - 3 Seater,4209,594230001,412189,Some lights not working. Recliner has gone crooked and is on a lean. Also randomly goes up and down while sitting on it. Not functioning as it should.,180.00,The RHF seat is on a lean and has wobbly armrests. To repair will need to install a new mech. The same seat the cup holder touch button is faulty. Will need to replace.,Have replaced mech. After initial inspection customer said the other cup holder wasn’t working either. Installed 2x new cup holders. Job is complete.,2021-04-28 11:12:59,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Richelle Suna,Mahmoud Jeblawi,2
Mackay,MK,North QLD,121805,2019-11-18,Cheryl,Hawkins,chawkins009@gmail.com,1427966529,2021-04-07 14:42:56,CHARCOAL - SPARTACUS - 3 Seater Sofa,4745,512010001,382749,there is wire frame that you are sitting on were padding was the whole foam part of couch recliner has dropped and sits on the floor it isn't only the couch our recliners x2 51200 (product code) photos show couch and recliner,230.00,The customer had a number of concerns with their lounge suite.  Upon inspection the following faults were found:    Single recliner: Mechanism has dropped and needs to be replaced.  Underside of the legrest has come apart at the seams  legrest upgrade is required.  Block foam has separated from the pocket spring and sagged.   2.5 seat lounge LHF recliner: Mechanism has dropped severely and needs to be replaced.  Underside of the legrest has come apart at the seams  legrest upgrade is required.  Block foam has separated from the pocket spring and sagged.  RHF recliner:  Mechanism has dropped and needs to be replaced.  Underside of the legrest has come apart at the seams  legrest upgrade is required.    Single recliner:  This recliner is not used  and has no faults.,CSC - Declined repairs,2021-04-28 13:44:36,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Michaela Nicholson,2
West Gosford,WD,NSW Metro,121856,2019-01-14,Tracey,Fletcher,tfletcher2009@gmail.com,0434918070,2021-04-08 09:28:36,JET - ASHLEIGH - Electric Recliner,2259,534610001,679991,The electric buttons to recline the chair are not working. I have tried the plug in a different outlet but still not working.,150.00,The customer had reported that one of her recliners was non-functional and stuck in a reclined position. On inspection  the customer pointed out the single recliner as having the issue. I initially checked that everything was lugged in correctly and that the transformer was lit up and then checked the button controller  but no response. I then took a new set of buttons and a new recliner motor to commence a process of elimination. I tested new buttons first  but that made no difference. i then plugged in the new motor  which worked  straight away  confirming the issue was with the existing motor. The suite in general was in good  clean condition.,I proceeded to remove the existing motor and installed the replacement  securing all the cables. Tested multiple times  all OK.,2021-04-28 11:28:10,Finalised_technician,Motor,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Richelle Suna,Richelle Suna,2
Nunawading,NW,VIC,121875,2018-07-15,Mark,Cox,markacox671@gmail.com,0411700373,2021-04-08 12:14:04,CHARCOAL - CHASER - Corner Lounge with Chaise,3134,527490002,297675,The recliner section has fallen apart  sunk in etc  springs and timber supports have given way. I don't know why  maybe not built strongly enough  the rest of the coach is fine,420.00,LHF end recliner has a broken front seat rail causing the seat to collapse  broken on a knot in the timber. Offsite repair required.  Lounge was otherwise in excellent condition.,Replaced front seat frail with new hardwood rail  reassembled and returned to customer.,2021-04-28 11:10:05,Finalised_technician,Frame,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Richelle Suna,Naomi Hughes,2
Midland,MD,WA,121914,2018-11-25,Jodie,Mitchell,Mitchelljodster@gmail.com,0413677530,2021-04-08 19:03:03,LIGHT GREY - SALOON - Recliner,6069,583600001,179702,The lever used to put chair into the reclining position does not work.,90.00,Upon arrival I tested the single recliner and found the trigger was still operating. It was difficult to open the trigger so I turned it over and found that the cable had been installed into the hole closeted to the centre of the release lever.  Changed th episiotomy of the cable and it now works easily.,As above,2021-04-28 10:27:04,Finalised_technician,No defect,No Defect,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Richelle Suna,Ann D'Ambrosio,2
Virginia,VI,South QLD,121917,2018-02-01,Jacqui,Tupara,jtupara@gmail.com,0481100348,2021-04-08 20:01:06,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,4034,583610001,496859,I am contacting you as the lounge suite we purchased 3 years ago has a number of issues with springs broken  sticking up and cushioning shifted out of place. I just realised we had a 7 year guarantee for this suite.  I have attached some photos but they don't really show the damage  you really need to sit on it to understand. We have not done anything to damage the seats  only sat on them as you would expect. I can only assume the issue is with the quality of the product.  This claim includes damage to both our 3 seater and 2 single seaters.  Regards Jacqui Tupara 0481100348,90.00,Customer can feel springs in the seat cushions of the 3STR suite + 2x single chairs. Pocket spring has tangled on itself from repetitive seat weight. Inspection and assessment indicate to rectify the issues the 5x damaged pocket springs will need to be replaced.,Assessment Report and quote to repair as follows: Callout Fee for the 2nd visit Replace 5x pocket springs on 5x seat cushions.,2021-04-28 13:58:34,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,AMY BLATCH,Naomi Hughes,2
Traralgon,TN,VIC,121940,2021-04-01,Lisa,Garlick,lisarlig@gmail.com,0351696519,2021-04-09 10:57:54,CHARCOAL - SENTINAL - 2 Seater,3870,625780001,108750,The foot recliner  as in the picture  is stuck and won't move up or down. The light works on the buttons. The reset button doesn't work for the foot but words for the head. The head rest button works. We can't see any loose cords underneath.,388.00,Brand new units  the connector of the leg rest and mortar was not tied to the rail therefore when operating  the movement of the leg rest can cause the disconnection. It's a manufacture error.,Re position the connector and applied extra zip ties to secure the connector  repaired on site.,2021-04-28 10:36:20,Finalised_technician,Fasteners/Connectors,Manufacturer,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Richelle Suna,Catherine Sal,2
Auburn,AN,NSW Metro,121947,2017-03-25,Rivaj,Puthiypaurayil,Rivajtp@gmail.com,0431247434,2021-04-09 11:36:12,CHOCOLATE - SPARTACUS - Corner Lounge,2566,512030001,880292,I was sitting on the sofa  I suddenly heard a sound. I just checked underneath and found that the steel was broken. It came a surprise to me and never expected the steel to break.,240.00,Mech broken-arm Broken zipper under legroll,Replace mech Stitch zipper closed.,2021-04-28 09:17:26,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Richelle Suna,Richelle Suna,2
Shepparton,SN,VIC,122012,2016-06-17,Williams,Salter,lynettesalter@hotmail.com,0400731287,2021-04-10 12:39:29,JET - ASHLEIGH - 3 Seater Sofa,2640,534680001,410206,Recliner mechanism has cracked,110.00,The footrest would not open on the LAF recliner piece. I inspected underneath & noticed the trigger cable has broken.,I replaced the broken trigger cable with a new one supplied by Amart.   ID label: 055 - 2819891,2021-04-28 10:40:09,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Richelle Suna,Angela Hyde,2
Joondalup,JP,WA,122269,2014-03-22,Cheryl,Musgrave,dmusgrave7@yahoo.com.au,0421462759,2021-04-13 16:01:40,SHINY CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,6025,448630003,810560,replacement trigger broken. Customer is elderly so loaded on her behalf,110.00,Single recliner trigger cable not working Cable snapped and needs to be replaced.,Trigger cable replaced on single recliner  Recliner tested. working.,2021-04-28 11:04:01,Finalised_technician,Trigger/Cable,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Richelle Suna,Richelle Suna,2
Ballarat,BT,VIC,122294,2018-05-19,Natalee,Louder,dntruckrepairs@outlook.com,0458488839,2021-04-13 20:10:11,DARK GREY - SPARTACUS - Corner Lounge,3377,512030004,133108,All recliners have sagged and do not open or close properly.   1 does not close  They have sagged that much that to sit in any couch you are on a lean.   We have had to re-arrange the lounge suite to be able to use it. I suffer from back issues and this couch is not helping as I have to sit on a lean.  Even the arm rests have sagged and offer no support.  We do not have small kids to jump on the couch and I work 12 hrs a day so we have minimum time sitting on the couch  It has holes in many areas of the stitching.  We went to A Mart ballarat  and sat on the identical couch and there is no  comparison. The new model is even better again.   This model is not suitable for a 10 year guarantee and the back pain it causes due to sitting on a slope is not nice.,0.00,,,2021-04-28 15:29:45,Discount to Keep,,,,,,,Mahmoud Jeblawi,,2
Joondalup,JP,WA,122419,2017-10-10,Llanwyn,James,llanwyn.j@gmail.com,0420669655,2021-04-15 14:57:01,GREY - JAXON - Corner Lounge with Chaise,6036,564160001,898734,The lever for the recliner has broken internally. Actual lever is intact but not connected to mechanism that reclines the seat.,110.00,LHF recliner not opening  Trigger cable is not working to open the recliner,Trigger cable replaced on LHF recliner  Recliner tested and is fully operational again,2021-04-28 11:05:23,Finalised_technician,Trigger/Cable,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Richelle Suna,Richelle Suna,2
Cannington,CT,WA,122860,2013-01-19,Natalie,Ward,n.c.ward@outlook.com,0426481911,2021-04-21 18:45:40,BLACK - CLIFTON - Theatre Suite,6110,433320002,392241,Inner Stitching of the seat on the middle chair has come away creating a hole.  I believe the damage has been caused by stitching weaken over time,160.00,The stitching has come lose on the inner side of the RHF no arm seat,The section was hand stitched with two needles four threads. All ok,2021-04-28 10:08:55,Finalised_technician,Surface,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Richelle Suna,Brenda Stewart,2
West Gosford,WD,NSW Metro,123050,2020-09-13,Jackalyn,Taylor-Smith,jackalyn.taylor-smith@hotmail.com,0450591266,2021-04-25 15:38:13,BEIGE - FORTEO - RHF Corner Chaise with Electric Recliner,2263,689390009,704549,Pins/staples have been falling out of the bottom and every time we sit on the lounge it makes PING PING noises like it’s going to break?  The lounge has made noises in that spot since delivery and we assumed it was the usual “breaking in” noise  until it started to sound more like metal springs and other metal sounds - then finding the staples throughout this time.  We took a photo from underneath but we can’t see any immediate damage  so we are worried it’s something further inside.   We also noticed a corner scuff mark on the lounge when it  arrived but we didn’t want to bother Amart because we know things like that can happen sometimes. I have photos if needed.,0.00,,,2021-04-28 13:01:39,Finalised_no_technician,,,,,,,Naomi Hughes,,3
Helensvale,HE,South QLD,123090,2018-03-15,Anne,Dawson,Anne.Dawson060253@gmail.com,0407020195,2021-04-26 12:38:37,BLACK - KENSINGTON - 3 Seater Sofa,4215,519510001,417196,The lounge has splits in 3 separate places (arm  back and seat); there is only my husband and I sitting on the lounge  and only at night (we work during the day). No kids  no animals. I have been putting black tape over the splits to stop them getting worse. We have 2 matching recliners which are fine - no splits. We had this same lounge set for many years before replacing it - never any splits with it. We have a 5 year warranty on this lounge and would appreciate a replacement.,0.00,,,2021-04-28 15:24:11,Discount to Keep,,,,,,,Naomi Hughes,,3
