STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cairns,CN,North QLD,53160,2019-02-05,Daniel,Remin,daniel.remin@gmail.com,0448255202,2019-03-23 10:07:01,BRIGETTE Accent Chair,4870,63385,414301,Button on chair has come loose. Material is pilling. Left side arm has collapsed and the side (left) pops. Video unable to be uploaded. Please contact to discuss,0.00,,,2019-06-27 11:45:02,Reselect,,,,,,,Alexander McGuire,,3
Toowoomba,TW,South QLD,53233,2018-12-24,Melissa,Byrnes,melissa_byrnes@outlook.com,0447423143,2019-03-24 13:54:13,Brigette 2 Seater Sofa /,4350,63386x1  63385x2,372454,Brigette 2 Seater Sofa's button has come apart from the lounge.  Brigette Accent Chair x2 both has buttons that are loose and hanging by the thread.  I believe the damage has been caused from not being secure during manufacture. These are used solely to sit on at night while watching tv.  As this is my second lounge purchase from Amart Furniture within a 12 month period  I as the customer am not happy with a warranty repair. I request a full refund as I am totally disheartened with having purchased 2 different lounges from Amart and had problems with the quality of both.,0.00,,,2019-06-27 14:39:48,Reselect,,,,,,,Alexander McGuire,,3
Preston,PN,VIC,53239,2017-11-24,amir,falamarzi,amir.falamarzi@gmail.com,0414573782,2019-03-24 14:40:14,CRAWFORD 3 Seater Sofa,3083,50660,828412,the foam of couch cushions loses its springiness and collapses under even minimal weight.  In our point of view low quality material has been used for the foam of couch cushions,0.00,,,2019-06-27 14:57:32,Reselect,,,,,,,Alexander McGuire,,3
Bankstown,BN,NSW Metro,57170,2018-03-01,Izat,Ahmad,ihahmad@yahoo.com.au,0450533010,2019-05-18 14:47:49,Keller 3 seater  Keller 2 Seater,2195,60357   60356,887367,Cover between seat and back get torn. Gap between seats that you can feel metal inside.,90.00,1. The back middle seat on the 3 seater lounge has torn where the lounge surface fabric joins the fly fabric. The customer have no indication as to how this happened however external force of some sort has been applied in order for the issue to have occurred. Likely cause  external force.  2. The left side - towards the middle of the RHF seat on the 2 seater lounge has collapsed. The customer did not offer an explanation as to how this occurred however external force from the customer sitting between the seats is the primary cause. The manufacturer has not used any webbing or provided any support between the middle of the two seats which has not helped the issue. The pocket springs are damaged & the foam has come free from the cell & fallen inside the lounge. Likely cause  external force.,I inspected the issues.  Recommended Action/Quote: 1. This is a cut & sew; as the seats are all sewn together  the entire base of the lounge will need to be stripped down & the fabric taken to the upholster to repair.  2. This is an off-site repair; the fabric will need to be unpicked & peeled back in order to access & rebuild the entire foam & pocket spring insert. * Foam  & webbing will also have to be inserted between the 2 seats for support / reinforcement.,2019-06-27 13:30:58,Finalised_technician,Stitching,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Kaitlin Evans,Tianye Zhang,2
Braybrook,BK,VIC,57508,2019-04-22,Brian,Sullivan,brian6345@gmail.com,0419328784,2019-05-22 16:51:02,Spartacus Recliner,3011,51200,119801,The armrest on the left-hand side of the chair is on an angle not in line with floor line.,130.00,There are no manufacturing defects evident at the time of this service call PO NO: 10/2018 SDY: 201801404,Although there are no manufacturing defects evidence there is a design issue in that the left hand facing armrest on the single recliner is installed at a slight angle . I have checked and tightened all connectors on the armrest and found all of them to be in good working order the customer understands that there is no manufacturing defect per se but there will be a slight misalignment of the left hand facing armrest customer is happy to keep the chair as is but will speak to CSC regarding other possible outcomes tech to call CSC,2019-06-27 15:10:49,Finalised_technician,No defect,Design,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Kaitlin Evans,Kaitlin Evans,2
Springwood,SW,South QLD,57589,2018-07-07,Deb,Pratt,so221892@noemail.com.au,0413071443,2019-05-23 15:05:25,Easy Lift Recliner,4131,55035,221892,The arms wobble and so does the back rest.,0.00,,,2019-06-27 15:08:56,Reselect,,,,,,,Ash Monaghan,,2
Bankstown,BN,NSW Metro,58043,2017-10-02,wadieh,sawires,WADSAW14@GMAIL.COM,0433276189,2019-05-29 17:39:19,Michelin Leather Corner Lounge,2207,53330,880391,When we were cleaning the lounge we noticed that there was a tear  this is from the stitching  it looks like it has come apart.,160.00,1) There was an approx 13cm length of joining stitch that had come free on the left side of the seat to the left of the RHF centre console on the RHF corner lounge suite. A bur on the needle has likely cut the thread when the manufacturer was sewing the panels together. External force from normal use by the customer has help the thread open up. Likely cause manufacturer.  2) The customer has reported that the foam has compressed on the 2 high wear seats  the LHF seat on the RHF corner lounge & the RHF seat on the LHF corner lounge. Although compression has occurred it is well & truly in line with standard compression rates. I advised the customer that this was the case  however he said that he was told by the salesperson that the foam would not compress for at least 10 years; I’m not sure if this is exactly what was he was told however he was adamant that it was.,1) I hand stitched the section back together.  2) I inspected the issue.  Recommended Action/Quote: 1) All fixed  customer happy  no further action required.  2) This is normal wear & tear  no further action required.  * I believe the customer may try to pursue the foam compression due to what he was told when he purchased the lounge.,2019-06-27 16:59:07,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Richelle Suna,Toby Young,2
Cockburn,CB,WA,58128,2016-09-04,Cassandra,Murphy,lewi@westnet.com.au,0448184362,2019-05-30 21:59:35,Bonza Corner lounge,6233,51515,234837,this has already  been  fixed before there is a wide gap  and no support at all  the last man that fixed stated it may happen again not happy with this,200.00,Chaise section is bending. joins in the chaise section where backrest and seat section join has dislodged creating a weak section in the frame. this section that has dislodged is along the base frame edge where the wood has pulled away from the fastenings. Cause is unknown but was noted as a possible future issue when last repair completed. Wood used for the frame work seems to be of average condition.,Affected area has been cleaned up  frame brackets attached to strengthen join with extra long fastenings used to join the entire section.  Once assembled section has been tested and is holding shape. This section is still a weak point and if issue occurs again then complete frame rebuild may be required or additional feet should be added to this section to prevent from future issues.,2019-06-27 16:22:52,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Kaitlin Evans,Catherine Sal,2
Penrith,PH,NSW Metro,58276,2018-05-10,Muhammad,Zaman,khanzamanpccs@gmail.com,0426286786,2019-06-02 15:26:57,Loras 2 +3 seater sofa,2770,61125,1016276,Colour has gone and also cousin sink in,90.00,1) The customer reported that the colour of the lounge has changed. As I don’t know what the original colour was supposed to be I can’t say if this is true or not however both lounges appear to be the same consistent colour.  2) The customer reported that the foam has compressed on the lounge seats  in particular  both seats on the 2 seater lounge & the RHF seat on the 3 seater lounge. These seem to be the high wear areas. The manufacturer has used low density foam & normal use by the customer has caused compression to occur. As low density foam has been used  compression is in line with standard compression rates.  * Internally  everything is in order; the zig zag springs & the fabric that sits between the zig zag springs & the foam are all in place.,I inspected the issues.  Recommended Action/Quote: 1) There seems to be no problem with the colour of the lounge therefore no further action is required.  2) This is normal wear & tear  no further action required.,2019-06-27 12:41:13,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Tianye Zhang,Catherine Sal,2
Campbellfield,CF,VIC,58463,2015-11-15,Faye,Khalil,hyryro@hotmail.com,0407090544,2019-06-04 15:05:26,SEATTLE 3 Seater Sofa.,3061,48509,524131,Back of the sofa sinks in to much you r unable to tell on photo but very noticeable and uncomfortable,200.00,Customer complained that one of the seat cushion is sagging. On inspection I have found out that the RHF seat of a 2 seater lounge has compressed. This is a normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. There is no other damage in the frame or suspension of the lounge. Likely cause normal wear and tear,I have boosted the foam and added extra webbing under the cushion. All fixed  customer happy,2019-06-27 08:53:11,Finalised_technician,Foam,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Kaitlin Evans,Alexander McGuire,2
Capalaba,CA,South QLD,58507,2019-05-17,DI,EVANS,crazymammad1@hotmail.com,0419119619,2019-06-05 10:40:22,BALLAMY 2 Seater Sofa,4178,62454,435175,Customer received their new lounge suite and 1x recliner in the 2 seater won't go back down unless you get off it.,90.00,1) the 2 seater has the LHF and RHF arm frame sitting on a angle making the bottom frame hit the foot rest when the customer opens or closes it. the frame and mech are not damaged or broken.  the manufacture has bolted the arm frame on a angle and does not look like transport damage as there is no damage to the fabric to indicate that. likely cause manufacturer.,1) the 2 seater needs to be taken away then strip the cover to check the wood frame. bolt the arm s back into place the right way.,2019-06-27 09:28:16,Reselect,Frame,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Kaitlin Evans,LEE COOPER,2
North Lakes,NS,South QLD,58610,2016-02-04,Rosa,Silva,rosa.fashionsonthego@gmail.com,0412345816,2019-06-06 12:32:24,San Marco 3 seater and 2x San Marco electric recliners,4020,51129 and 51128,204866,Hi  one of the  3x seaters and 2 x the single recliners have the same damage. On Sun  01st  June i noticed that on the leg rest  when you raise it . The part that goes under the armrest   the seam is unravelling   the stiching is coming undone. Please refer to pictures . Regards Rosa,90.00,Stitching seam from leg roll fly to armrest frame is damaged on RHF recliner of three suite  LHF and RHF armrests on one single recliner and RHF armrest on second single recliner. Design of this area has the leg roll fly fastened over a solid bolster to the armrest and this puts extreme pressure on the leather seam under seated weight. Party at Fault - Design and Manufacture.   Suite has not been abused.   PO Number:  015-2807750 PO Number:  015-2807755,Quote to repair: Pick up and delivery  $140.00.  1- Cut and Sew Non Removable Seat cushion X 3 - $990.00. Total quote to repair excluding GST $1130.00.    It is highly probable after repair the leather may tear at the seam line due to the design of the suite not allowing any flexibility at that attaching point under seated weight.   The customer has not indicated an issue that the LHF recliner of second three seater suite is started to come undone. This will require a repair in the short future.   Store to Action.,2019-06-27 11:05:22,Finalised_technician,Flys,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Kaitlin Evans,Kaitlin Evans,2
Benowa,BE,South QLD,58620,2018-10-30,Johanna,Sellers,johannasellers@gmail.com,0467892984,2019-06-06 14:05:18,SAN MARCO 3 Seater Chaise,4226,62541,540462,I just found the lounge that the stitches on the corner arm part has come off. We have done nothing for this to happen. And we’ve been gentle with this lounge.,160.00,RHF corner of arm rest stiching has come undone.,Hand stiched corner of RHF arm rest.,2019-06-27 08:37:46,Finalised_technician,Stitching,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Kaitlin Evans,Catherine Sal,2
Cannington,CT,WA,58719,2019-05-27,Dwayne,Dunne,dwaynedunne@gmail.com,0499889005,2019-06-07 18:03:31,DARK GREY - ATTICUS - Modular Left Hand Facing Chaise,6065,628780001,526989,The whole right side has collapsed and called the minute I unpacked it and lady said to wait a week to see is it comes back to shape.,90.00,There is an indent on the top of backrest of chaise  Suite has been delivered with the indent. Damage has most probably occurred during transportation  An effort to fill the indent by manipulating the soft fill failed.  Fabric appears to be stretched in this area.  Refilling the backrest will fill the indent  but there may still be damage visible caused by the stretched fabric.  A replacement of the backrest is suggested  Suite is clean and in as new condition ,Report only  Replacement of backrest recommended.,2019-06-27 15:09:40,Changeover,Filling - Soft Fill,Transport,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Tianye Zhang,AMY BLATCH,2
MacGregor,MG,South QLD,58807,2016-09-10,Ryan,Isaac,ryan_isaac@live.com.au,0432256141,2019-06-09 11:37:24,Element 3 Seater Sofa,4170,54865,303627,The dust cover underneath the sofa  disintegrated. The inner aspects of the couch are now hanging loose underneath and are exposed,130.00,,,2019-06-27 13:11:22,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Campbellfield,CF,VIC,59018,2017-09-29,Aram,Soro,aram.soro@gmail.com,0499885995,2019-06-11 16:16:29,BONZA Corner Lounge Suite. Features a Right Hand Facing Chaise. Upholstered in Grey $879.00 Linen. (,3064,51515,578588,Frame between chaise and lounge is sagging,90.00,Customer complained that seat cushion is sagging. On inspection I have found out that seat cushion of chase of a 3 seater lounge has compressed. On further inspection I found out that the internal wooden frame of the chase is broken and foam has broken as well. Lack of glue and screw while manufacturing the lounge has caused the damage. There is no other damage in the lounge. Likely cause manufacturer,Need to repair the broken frame and also boost the foam. Called Amart helpline  repair rejected,2019-06-27 08:47:34,Finalised_technician,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Kaitlin Evans,Toby Young,2
Oxley,OX,South QLD,59068,2012-04-03,Madeline,Pinkerton,Maddyegan@hotmail.com,0432096760,2019-06-12 12:40:49,LIGHT MOCHA - FLAMINGO - Corner Chaise,4107,441130001,289053,Springs have sunken making couch very low. Very difficult to get up and down off couch. Unsafe for use. Not able to be used for intended use. Awaiting assessment to see if use of this couch has caused damage postpartum.,90.00,Customer had an issue with lack of support from cushions. Customer recently had a baby and said that the lack of support has contributed to back problem.  Internal inspection revealed the following. 1 The foam in the cushions has slight compaction 2 There was no compaction at the end of the chaise as this was hardly used 3 The webbing is slightly loose and has lost some rebound.  Due to the age of the sofa  all support issues are normal wear and tear. This was explained to the customer who still wants to talk to Amart regarding her back issues.,Report,2019-06-27 09:26:15,Finalised_technician,Foam,Normal Wear & Tear,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Kaitlin Evans,AMY BLATCH,2
Morayfield,MF,South QLD,59132,2019-05-09,Steven,Eggerling,Steven_eggerling@hotmail.com,0423732269,2019-06-13 09:10:32,COFFEE - NIXON - 4 Seater Sofa with Chaise,4506,337650005,100506,The stitching behind one of the cushions has come loose and fallen apart,160.00,Stitching undone along side of backrest cushion on chaise section of corner suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.   Suite is in good condition.,Resewed stitching undone. Customer satisfied with repair.,2019-06-27 10:31:25,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Kaitlin Evans,Brenda Stewart,2
Virginia,VI,South QLD,59219,2019-05-28,Andrew,Priddle,andrewpriddle@optusnet.com.au,0413594313,2019-06-13 20:20:04,ASH TONE ACACIA - LARSON - Dining Chair,4032,643220001,526605,Springs are popping out of the bottom of chair,0.00,,,2019-06-27 09:00:55,Changeover,,,,,,,Alexander McGuire,,3
Hoppers Crossing,HG,VIC,59368,2019-01-20,Himanshu,Babbar,himanshu.babbar@yahoo.com,0406150802,2019-06-16 11:56:08,DREAM ELEGANCE 4500 - Queen Mattress,3029,618980001,99487,As you can see from the image  this is been happening almost everyday since I have observed. So whenever we wake up every morning there is big balloon of air trapped on top of the mattress. Sometimes it’s big and sometimes it’s spread across. As you can see from the images attached it’s getting bigger and spreading as well. I don’t know how long does it take to settle but it’s  not there when we go to bed  in the night but it comes up every morning.,0.00,,,2019-06-27 11:40:36,Discount to Keep,,,,,,,Tammy Edge,,3
Ballina,BA,NSW,59513,2017-11-15,Debbie,Pirlo,ozlinec@bigpond.net.au,0448624560,2019-06-17 17:18:30,BLACK - CORINNE - Corner Chaise,2470,588280001,198076,stitching has come undone on top back of cushion where it is stitched to the frame of the lounge.,202.00,Sean along top of back cushion adjoining top rail frame is unravelling.From inspection it appears bobbin thread has burst  most likely from normal customer use  and in my opinion is a manufacturing issue. Suite is clean and well maintained by customer.,Hand stitched along  open section of seam twice and tied off and anchored with glue-complete,2019-06-27 11:15:45,Finalised_technician,Stitching,Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Kaitlin Evans,Tianye Zhang,2
Auburn,AN,NSW Metro,59544,2019-06-03,Ahmed,Charkawi,charkawi84@gmail.com,0433375575,2019-06-18 09:27:11,NAVY BLUE - BRIGETTE - 2 Seater Sofa,2161,633860002,935478,KAITLIN FROM CSC LODGED ON CM BEHALF - 3 seater has splitting timber on the lounge - frame seems all ok may have just been lose  2 seater has a popped button and 1 seater squeaking.,90.00,,,2019-06-27 12:05:46,Changeover,,,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Tianye Zhang,,2
Auburn,AN,NSW Metro,59812,2019-04-11,roula,faytrouni,hanady_f@hotmail.com,0452397052,2019-06-21 15:34:33,LIGHT GREY - BRIGETTE - 2 Seater Sofa,2142,633860001,931865,purchased 11/04 less then 3 months -button are coming off -strings are coming out -it makes a annoying squeeky voice when ever someone sits on it! -it won't last for long -i have another invoice for the other 2 3 seater couch the same sales order the code is : 63387 -different invoice number  happy to send a photo of it.,0.00,,,2019-06-27 11:01:42,Reselect,,,,,,,Vaishnavi Ravichandran,,3
Capalaba,CA,South QLD,60012,2018-07-09,carmel,brissett,katta791@hotmail.com,0404934713,2019-06-24 13:31:32,LIGHT GREY - ALLANA - 2.5 Seater Sofa,4165,616640002,424268,seating is pilling,0.00,,,2019-06-27 13:11:17,Discount to Keep,,,,,,,Mitchell Demnar,,3
Toowoomba,TW,South QLD,60039,2017-01-24,Tina,Torcetti,torcetti1@bigpond.com,0410007024,2019-06-24 16:44:49,BLACK - KENSINGTON - Recliner,4361,519500001,354356,The lounge has started to crack due to the poor quality of the product for the age of the lounge fabric,0.00,,,2019-06-27 14:20:08,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Cannington,CT,WA,60053,2016-01-03,Jaana,Nordheim,jaana.1988@hotmail.com,0499080444,2019-06-24 19:56:49,CHOCOLATE - SPARTACUS - 3 Seater Sofa,6147,512010002,461091,Faulty recliner mechanism on one half of the couch. The same side of the couch also seems to have other internal issues and significant stitching issues along seems. Unsure of what caused the damage but have been made aware that the Spartacus has been upgraded due to failing mechanisms so this may just be a product fault.,170.00,,,2019-06-27 15:04:38,Discount to Keep,,,,,,,Naomi Hughes,,3
Oxley,OX,South QLD,60322,2019-02-13,Andrew,Hyde,andrewhyde1997@gmail.com,0457949511,2019-06-27 18:25:27,BLACK - DIAMOND - Sofa Bed,4067,509530001,466540,The mechanism on the sofa bed has given out and metal has given way. This has caused the bed not to be able to retract and has become unsafe.  Pins on the mechanism have come loose and popped themselves out.  The issue has arisen as the person using the sofa bed has gone to sit upright after lying on the bed and during this motion the mechanism failed.,0.00,,,2019-06-27 18:40:24,Changeover,,,,,,,Mahnaz Reza,,3
