STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Wagga Wagga,WG,NSW,78461,2018-06-28,josh,stapleton,josh.stapleton@eldersgriffith.com,0431297102,2020-02-13 16:11:52,LIGHT GREY - SPARTACUS - 3 Seater Sofa,2680,512010003,803237,one cushion on the leg rest reclining part of the lounge is sunken . The cushioning is no longer sitting where it needs to. All timber and steel framing below are fine. when looking at the lounge this is on the left side. The right side is starting to do this but not as bad.,0.00,,,2020-04-17 09:38:38,Discount to Keep,,,,,,,Opeti E-Moala-Aholelei,,2
Morayfield,MF,South QLD,80454,2013-05-23,PHYLLIS,CLARKE,PHYLLISCLARKE49@GMAIL.COM,0408870198,2020-03-10 10:07:56,OYSTER - EXCELLENCE - 3pce Suite,4505,421510003,897217,leather is peeling off the on the armrest and back head rest .,0.00,,,2020-04-17 11:37:35,Discount to Keep,,,,,,,Olwen Silversides,,3
Helensvale,HE,South QLD,81595,2017-07-18,Michelle,Offord,69mish@gmail.com,0406300301,2020-03-27 10:15:56,DARK GREY - ADELLE - Corner Suite,4212,569230001,393932,Foam on seat cushions is collapsing and the covers on rear cushion filling have failed and are in pieces.,90.00,5 out of the 6 seat cushions the foam surrounding the pocket springs have decompressed. Causing the seats to go out of shape. To repair would need to replace the foam that surrounds the pocket springs on x5 seats. 3 out of 7 backrests the inner cushion that holds the filling in place has disintegrated. To repair will need to re-upholster new inner cushions x3. Please see quote.,Quote declined. Closing job.,2020-04-17 11:48:13,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Robert Abbott,2
Prospect,PT,NSW Metro,81974,2018-06-11,SURADHA,CHANDRASEKHARAN,suradha_127@yahoo.com,0407958004,2020-04-01 15:06:37,BEIGE - JEFFERSON - 2 Seater,2148,612710001,464857,It seems that the joint between the right hand side arm rest and the seat has broken.  I can see that the space beneath the lounge and floor is not parallel between the Right and Left hand side of the lounge.,200.00,Issue description It seems that the joint between the right hand side arm rest and the seat has broken. I can see that the space beneath the lounge and floor is not parallel between the Right and Left hand side of the lounge.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT1 - INTERNAL - Minor Frame Repairs $110.00 1 $110.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total:$200.00,On inspection  the customer complained RHF seat drop down on the 2S.  Further inspection  the timber was split and the only screw was snap. Secured the timber frame with additional screws and plywood to fix the issue to the satisfaction of the customer.  Job done.,2020-04-17 10:54:48,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Loungerepair Guys ,2
Bankstown,BN,NSW Metro,82035,2019-08-08,Graham,Burton,burtong@y7mail.com,0409716463,2020-04-02 13:24:08,BEIGE - OPTIMUS - 2 Seater Sofa,2223,625810002,910888,2 of the securing points for the springs have come away - They are only stapled in and I would have actually expected something like this to be screwed in,240.00,Issue description 2 of the securing points for the springs have come away - They are only stapled in and I would have actually expected something like this to be screwed in  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension $110.00 1 $110.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $200.00,On inspection  the customer complained two springs drop in the LHF 2S and middle backrest of 3S was very loose.  Further inspection  the staplers failed to hold the load and secured both zig zag springs with screws. The bolts of KD brackets and angle bars of middle console was loose and missed. Added bolts and tightened existing bolts to fix the issue to the satisfaction of the customer.  Job done. Revised cost to $240  INT3 KD brackets $40 INT3 Angle bars $40 (free of charge on fixing the angle bars),2020-04-17 10:54:27,Finalised_technician,Zig Zag Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Kaitlin Evans,2
Benowa,BE,South QLD,82042,2019-09-14,Cheryl,Blackett,Cherylharper_1985@yahoo.com.au,0400884500,2020-04-02 14:37:22,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,4211,649500001,559623,Only noticed it when I went to vacuum it.  Just looks like the stitching has come undone.,160.00,On inspection the customer pointed out the Lhf seat seam had torn . This was caused due to the fabric fraying . I would deem this a manufacturing fault . Lounge is in fair condition.,Repaired by hand sewing the seam .,2020-04-17 12:48:51,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rebecca Parfitt,Rose Tandy,2
Campbellfield,CF,VIC,82457,2017-01-23,Feda,Silaiman,Feda2@live.com.au,0404834823,2020-04-07 20:29:44,LIGHT GREY - ADELLE - 2 Seater Sofa,3046,569200001,560045,The back cushions have sagged and there is no support which makes it uncomfortable as you can feel the back wood. The inside is falling apart and the insert has come away from the lining and the lining is all torn. I have also noticed the seam is coming apart In one of the cushions. Last month the leg became very loss even with constant retightening  this resulted in having to purchase wider screws.,0.00,,,2020-04-17 15:28:40,Reselect,,,,,,,Kesaia Tavake,,3
Auburn,AN,NSW Metro,82625,2020-01-22,Izhar,Siddiqui,izhar.hs@gmail.com,0403995784,2020-04-10 19:20:03,BLACK/WHITE - PALATINO - Office Chair,2161,629050001,242971,Hi   The gaslift in the chair is faulty. The chair lowers itself as I sit on it for a couple of hours. This is hurting my back and knees as I go in to bad posture because the chair lowers itself. Please replace.,0.00,,,2020-04-17 12:48:10,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Rockhampton,RK,North QLD,82668,2017-12-09,Pam,Milner,pammiln@westnet.com.au,0407746557,2020-04-11 15:42:47,BLACK - ALBERTA - Electric Recliner,4702,577640001,342902,Hubby was sitting in chair heard a pop noise didn’t know what is was until he tried to put recliner back into position  as there was no green light on the power supply unit  I unplugged it and plugged in one from the other chair  works fine,0.00,,,2020-04-17 13:46:15,Finalised_no_technician,,,,,,,Brenda Stewart,,3
Moonah,MH,TAS,82670,2018-04-28,Jenelle,Rockliff,jmc71070@bigpond.net.au,0418242808,2020-04-11 16:22:33,BLACK - PERSIAN - Double Bed,7171,387010001,439341,The 4 legs under the centre of the bed have broken. Two have broken off completely and the other two are broken (metal has broken)  but not all the way through  so these legs are half hanging on.  This has cased strain in the bed frame and the side of the bed has buckled and the metal has began to tear.,0.00,,,2020-04-17 15:05:20,Changeover,,,,,,,Kesaia Tavake,,3
Bankstown,BN,NSW Metro,82719,2016-09-25,Maria,Papakatsikas,mpapakatsikas@gmail.com,0406616900,2020-04-13 11:55:33,BLACK - DIAMOND - 3 Seater Sofa,2195,509520004,859178,The couch is starting to chip away. This is for both the two seater and the three seater. The two seater one of the screws has come through the upholstery which is a hazard. The back of the two seater has also become unstable and loose.,0.00,,,2020-04-17 09:58:29,Reselect,,,,,,,Olwen Silversides,,3
MacGregor,MG,South QLD,82744,2019-07-22,Ombir,Arya,ombirarya@ymail.com,0430875270,2020-04-13 14:57:01,DREAM ELEGANCE 4500 - Queen Mattress,4113,618980001,352207,While sleeping or when someone sits on it . It starts making noise. Which makes harder to sleep at night . I can hear the noise . While I'm in sleep. I am not sure  why it makes noise  it would probably be manufacturing issue.,0.00,,,2020-04-17 10:12:10,Discount to Keep,,,,,,,Kesaia Tavake,,3
Toowoomba,TW,South QLD,83013,2019-05-30,Lauren,STEFFENSEN,lauren.steffensen@outlook.com,0400775568,2020-04-16 13:41:20,BLACK - SAN MARCO - Leather Electric Recliner,4344,511280001,388896,CSC LOGGING CLAIM FOR CM  1 x recliner chair stuck in out position  I checked and customer has confirmed there is power going to the chiar and it is connected correctyly,150.00,,,2020-04-17 09:49:15,Changeover,,,,,,,Kesaia Tavake,,2
