STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Hoppers Crossing,HG,VIC,110142,2018-09-09,Mahammad,Shaik,skmdakbar@gmail.com,0451119583,2020-11-06 10:51:31,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,3024,584780001,91445,These issues looks like manufacturing issues that aroused due to regular usage. We are observing these issue at multiple places  so definitely its loosely stitched all over sofa.,370.00,there are 4 areas of stitching on the suite that have failed  centre bk rest  centre seat cushion  single rec seat armrest  2nd  single rec seat outside armrest panel. PO NO: NO label attached (see photo) Suite in clean and tidy condition (3),I have repaired all failed sections of stitching by hand sewing on-site  all issue resolved  cm very happy. Job complete,2021-01-21 16:38:37,Finalised_technician,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Angela Hyde,Richelle Suna,2
Prospect,PT,NSW Metro,110342,2020-08-20,caitlin,Hosking,cnlhosking@hotmail.com,0414405497,2020-11-09 13:39:57,DARK GREY - SPARTACUS - Corner Lounge,2747,512030004,497641,the fabric has come off the wooden liner part which is causing lounge to sag in on one side..,560.00,First Visit - Attended customers residence to repair leg roll. - Upon inspection found LHF & RHF leg rolls were both torn from the foot rest. This has occurred likely due to the leg roll being pulled at  possibly a child pulling at it trying to force it open  hard to know 100% however it is a unusual type of damage for this type of lounge.  - Likely Cause - External Force. - In addition LHF & RHF seat bases have both collapsed. The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated while the pocket springs which have remained firm.  - Likely Cause - Manufacturing. - Lounge was in clean condition. Second Visit - Returned to replace seat bases and fix leg rolls.,First Visit - Was unable to perform repairs on site as more was required than quoted & therefore not enough time was allocated to complete repairs. - Leg roll can be fixed. - Seat bases need replacing. NOTE Have added repair costs to quote for review. Thank you. Second Visit - Replaced seat bases. - Fixed leg rolls.,2021-01-21 16:33:03,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Nicole Regester,2
Penrith,PH,NSW Metro,110364,2018-09-04,Anna,Bradley,annamyrebradley@hotmail.com,0414417505,2020-11-09 16:28:27,CHARCOAL - SENTINAL - 3 Seater,2747,625790001,1030772,I think some of the springs have broken under one of the recliner chair. It still opens but not properly and makes a clunking noise when you go to open it.,420.00,- Attended customers residence to repair zig zag springs. - Upon inspection found RHF seat  two zig zag springs had come away from frame. The zig zag springs are secured to the frame using an EK clip  the EK clip is secured into the frame by staples. The zig zag springs have come away from the frame because the staples that hold the EK clip into the frame failed. The zipper stitching on the leg roll had come undone  likely due to not being tied off correctly. - Likely Cause – Manufacturing - In addition while on site customer advised the single seat recliner has rocked ever since it was delivered. Based on previous Sentinal lounges presenting with this issue when new it is likely the mech has been bent because of the way the recliner has been maneuvered through the doorway at time of delivery. This lounge is very heavy and difficult to maneuver. Customer failed to advise of this issue to us or Amart prior to appointment. - Likely Cause - Transport - Lounge was in clean condition.,First Visit - Reattached zig zag spring to EK clip  secured EK clip to frame using screws. Repaired leg roll stitching. All fixed. - Customer did not advise of mechanism issue prior to appointment so was unaware & did not have mechanism with me. Will need to return to replace mechanism. NOTE Have added stitching repair to quote. Have added additional call out and mechanism to quote to return to replace mech in single seat recliner. Thank you. Second Visit - Replaced mechanism. All fixed.,2021-01-21 16:30:23,Finalised_technician,Zig Zag Springs,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Richelle Suna,2
Prospect,PT,NSW Metro,110411,2019-03-03,Harsharan,Kaur,sharan_jassar@yahoo.co.in,0433694477,2020-11-10 10:17:01,BLACK - MICHELIN - Leather Corner Lounge,2768,533300001,476912,Leather is peeling.,660.00,First Visit - Attended customers residence to perform report with clean test. - Upon inspection found cracking on the front of the second from RHF seat base. This is due to split hide or belly of the beast being used in this section. Performed clean test lounge was in dirty condition however this is not the cause of the cracking  split hide / belly of the beast will always crack like this if used in high wear areas. - Likely Cause - Manufacturing - Lounge was in dirty condition. Second Visit - Returned to pick up lounge for cut & sew. Third Visit - Returned to customers house to drop off repaired lounge.,First Visit - Only way to fix is to replace the panel with new leather. NOTE  Have added repair costs to quote for review. Thank you. Workshop - Replaced damaged leather with new piece. Third Visit - Returned repaired lounge to customers house and reconnected to rest of lounge. All fixed.,2021-01-21 16:35:34,Finalised_technician,Cracking,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Naomi Hughes,2
Melrose Park,MP,SA,110484,2016-07-08,Sukhjinder,Dhillon,sdhillon010@yahoo.com,0433887665,2020-11-10 19:42:39,BLACK - ROCCO - Leather Corner Lounge Suite,5108,511270002,922178,The lounge recliner is not working properly. Both side has closing and opening issues.It look like some wrong inside,440.00,Both RHF and LHF mechs bent and need replacing - I have been sent out with the wrong mechs - I will need to order 2x 4304 mechs. Backrests on all seats loose. LHF armrest has some movement in it - Im not sure if I can strengthen this due to the was the lounge is designed. it looks like it has been repaired or modified from factory as there is a small piece of timber wedged in between the frame and the armrest frame.,inspection and report only.  UPDATE 20// Returned to replace 2x damaged mechs. tighten all backrest kd brackets and mounting points and also try tighten up the armrests on the lounge. I had to use the original springs for the mechs as there were none supplied  the tension on the new mechs is only allowing the footrest to open up half way when no one is sitting in the lounge. this will rectify over time as the mechs wear in. this isn't an issue when sitting in the seat and reclining.,2021-01-21 16:42:04,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Kesaia Tavake,2
Morayfield,MF,South QLD,110594,2018-06-02,Emma,Nolan,louie4511@live.com.au,0409267030,2020-11-12 09:33:53,BLACK - MILLENNIA - 3 Seater Sofa,4511,579010001,995103,Both electric recliners have stopped working,0.00,,,2021-01-21 15:59:35,Finalised_no_technician,,,,,,,Vaishnavi Ravichandran,,2
Joondalup,JP,WA,111575,2018-08-28,Sandra,Campbell,sanmag86@yahoo.com.au,0433118482,2020-11-25 18:43:58,CHARCOAL - CRESSIDA - Electric Recliner,6027,594210001,918531,Through normal use  the chair's  cushioning has begun to sink in the seat and on the leg elevation. The mechanism is also making clunking noises.,240.00,Single recliner - making clunking noises when opening and closing.  Noises caused by Zig Zag spring - spring pulled loose out of frame and rubs agains recliner mech  Foam in legroll has lost shape.,Zig Zag spring reattached to the frame and screwed in to secure it.  Foam in leg roll removed  new dacron glued on and installed on leg roll.,2021-01-21 16:25:56,Finalised_technician,Zig Zag Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Richelle Suna,2
Glendale,WY,NSW Metro,111922,2020-10-08,Kristy,Girard,judygirard51@outlook.com,0459561800,2020-12-01 07:56:57,GREY - KIPTON - 2 Seater with Console,2323,694640001,825143,The foot part of the recliner has broken in the brackets. Unable to put full pressure on the item.,90.00,Item 1# The LHF recliner mechanism is bent and broken the leg rest support timber through normal use.  Item 2# The LHF armrest timber frame has broken from the customers elbow.  Item 3# The fabric is pilling over various locations  mainly where the male sits.  Item 4# The RHF lumbar cushion is very soft from potential lack of soft fill and when sitting can feel the timber frame.,Inspection and report only.   The customer is very disappointed with the lounge and said that they don’t want to have it repaired and would rather upgrade the lounge.   Due to the lounge being fairly new I would recommend that it be replaced   The lounge is in reasonable condition.,2021-01-21 16:47:03,Reselect,Mechanism,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Rachel Coutlis,2
Rockhampton,RK,North QLD,112101,2019-03-18,Deborah,Meadows,debbiemeadows@bigpond.com,0498131311,2020-12-03 09:36:18,ESPRESSO - CRAWFORD - Recliner,4717,506590001,363281,The small handle that activates the recliner and allows the footrest to kick out has broken.,180.00,Attended to inspect the customer’s concerns with the brown ‘Crawford’ recliner. The customer stated the recliner trigger has broken & now she cannot recline the lounge. Assessment: the recliner trigger was found to have snapped at the toggle of the hand piece.,Repair: Broken trigger was disconnected  removed &  replaced with a new recliner trigger. All motions & reclining mechanisms now functioning. The customer was happy with the completed repair.,2021-01-21 14:56:23,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Rachel Coutlis,2
Warana,WA,South QLD,112344,2019-02-25,Robyn,Wolstencroft,robynwolsten@optusnet.com.au,0407121079,2020-12-07 09:57:09,CHARCOAL - CHASER - 3 Seater Sofa,4575,510670002,463455,The left hand recliner if looking at it from the front  on the 3 seater   is making a grinding sound when putting out the leg rest and when the leg rests come out if you are sitting on it feels like the side closest to the armrest drops down. It feels like something is wrong structurally,210.00,Issue 1 .. the Mech on the LF side of the 3RR has a bend in the side adjacent to the release. It is most likely this would have been there from manufacture and got worse over time. Issue 2  .. request in notes for additional attention. The backrest on the stand lone recliner is tipping backwards and very loose. Removed the backrest and found the KD bracket is not attached to the frame on one side and very loose on the other.,Issue 1 .. replaced the mechanism with a new one provided Issue 2 .. reworked the KD brackets and refit fully to the frame. Showed the customer how to do this and recommended that he tighten the bolts on all annually. Removed the backrest from a 2nd recliner and check tightened the KD brackets.,2021-01-21 15:31:19,Finalised_technician,Mechanism,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Michaela Nicholson,2
Morayfield,MF,South QLD,112427,2016-08-17,Maureen,Little,965375@noemail.com,0408455678,2020-12-08 08:51:10,JET - ASHLEIGH - Theatre Suite,4507,554710002,965375,The cm would like to have the dust covers removed,178.00,Dust cover deteriorating  crumbles when touched on all five sections of theatre suite. Fault in the dust cover used in manufacture that it is not stable after a couple of years.   Suite has not been abused.   PO Number: 015-2881072,Removed all dust cover from five sections of suite.  No dust covers were replaced as per instructions. Customer satisfied with results.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Internal 3X2  $80.00. plus travel $8.00 Total invoiced excluding GST $178.00.,2021-01-21 15:38:43,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Vaishnavi Ravichandran,2
Bankstown,BN,NSW Metro,112612,2014-01-22,Dennis,Gamvroulis,dg3121@hotmail.com,0407287334,2020-12-10 09:19:27,BLACK - ASHLEIGH - Corner Lounge,2560,485200001,803362,the recliner has failed again (not electric),110.00,Broken trigger,Replace trigger,2021-01-21 15:42:29,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Leigh Gerry,2
Joondalup,JP,WA,112873,2018-01-20,Nadia,Rocchiccioli,milnard65@bigpond.com,0400933421,2020-12-14 13:19:08,CHARCOAL - CRESSIDA - 3 Seater,6077,594230001,905008,1: The left side of the 3 seater the stitching has come un stitched which has cause the foam padding of the seat to come through.  I have contacted amart in Joondalup about this problem earlier in the year and have not heard back from anyone I was told they would forward my issue to the warranty section when I contact them I was told to hold tight with the coronavirus pandemic it would take a bit longer to have some one come. I’m now sick of waiting as the problem is getting worst  can done one please contact me about this as soon as possible.   1: the plug section where the USB cord goes has broken away.  Please note that we have had a few issues with this seater from pretty much the time we purchased it  iv had some out a few time regarding issue with the 1 seaters.      Thanks kind regards            Nadia,220.00,LHF recliner on 3 seater. Stitching on legroll has come undone around the Zip. Foam is falling out of legroll as a result.  USB power box in centre backrest - USB ports are damaged.,Legroll stitching repaired and foam inserted back into leg roll  USB power box replaced in centre console,2021-01-21 15:34:04,Finalised_technician,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Richelle Suna,2
West Gosford,WD,NSW Metro,113160,2020-09-01,Maureen,Nash,Bobandmaureen@live.com,0439551494,2020-12-17 19:03:46,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,2250,649500001,704038,One of the recliners is squeaking when you sit on it. It has been this way just after we purchased it.,130.00,The customer had reported done squeaking emanating from one of their recliners. On inspection  the customer pointed out the LHF end recliner on the 3-str as having the issue. I asked the customer to demonstrate and it was hard to notice anything. Finally with some shuffling in the seat  there was a squeak. It appears to be sporadic in nature. It didn’t sound like it was coming from the mechanism. I tried the recliner myself and couldn’t replicate the squeak  however I did notice that the backrest wasn’t fitting as tightly as the RHF.  I removed the backrest and tried everything to manipulate the frame  with no joy.,I ended up tightening both KD brackets and reinserting the backrest. I tested the recliner again and still no squeaking. The squeak may have simply been one of the KD brackets not being tight enough. I’ve advised the customer to monitor and advise if it returns.,2021-01-21 14:53:11,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Angela Hyde,Rachel Coutlis,2
Rutherford,RD,NSW Metro,113209,2019-08-25,Jason,King,Jjjkproductions@hotmail.com,0409842080,2020-12-18 14:24:58,LIGHT GREY - BRAYDEN - Corner Lounge Left-Hand Facing Chaise,2335,613900001,822760,Two spots have lost colour in two spots and have fine little slits appearing on one arm,230.00,Fault 1 - Colour of was peeling away from the crust of the leather - no signs that customer has caused damage just the adhesion of the colour was poor from factory Fault 2 - Minor scratches in the leather of the RHF arm of lounge,Clean Test Done Blemishes in the leather were coloured and sealed over  Minor leather repairs on as requested and colour work done,2021-01-21 15:22:09,Finalised_technician,Peeling,Manufacturer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Angela Hyde,Mahmoud Jeblawi,2
Osborne Park,OP,WA,113224,2012-06-27,Laura,Del Caro,lsholidays@hotmail.com,0433048558,2020-12-18 16:18:49,BLACK - RUMPUS - Corner Lounge with Chaise,6077,445710002,117337,The cushion on the lounge above the sofa bed  has the springe which can be felt when sitting on.,200.00,Lhf seat on 2 seater sofa bed - springs can be felt and heard when sitting on cushion  Pocket springs are mangled inside and needs to be replaced,Pocket springs replaced on lhf seating cushion  Seat is firm now with shape restored,2021-01-21 15:26:14,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Michaela Nicholson,2
Bundaberg,BG,South QLD,113327,2019-06-23,Heather,Young,rod652005@yahoo.com.au,0407380955,2020-12-20 14:02:38,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4511,649280002,554783,Foam clasped under 2 seater,240.00,Multiple issues with this suite.   1-Customer can feel pocket spring through the seam line on the top seat cushion on RHF recliner of two seater console suite. Front foam boarder has compressed substantially allowing the edge of the pocket spring to be prominent along the seam line. Foam has compacted greater than 30%. Customer’s weight may not be suitable for this suite. Party at Fault - Design and Materials used in Manufacture.  2- Backrest wobbly on  recliner of  2STR suite. KD bracket attaching bolts have loosened from repetitive recline action.  Suite has not been abused.   There is no PO Number on the manufacturer’s tag.,1- Replaced front edge boarder foam to pocket spring  repositioned displaced leg roll foam and glued patches on two torn fabric seams of underskirt. Customer satisfied with repair.  2- Tightened fasteners for KD brackets on recliner backrests. Added fastening screws to backrest bolster frame. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Internal 2  $110.00 and  2- Internal 3  $40.00. Total invoiced excluding GST $240.00.,2021-01-21 15:29:02,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Corey Minards,2
Gepps Cross,GC,SA,113333,2019-05-06,Erwin,Holzberger,erjankama@hotmail.com,0438325777,2020-12-20 16:23:04,STEEL - BALLAMY - Recliner,5013,624520001,1059498,left hand side off back off chair broken checking on inside can see left hand side screw is out viewed from back of chair. don't know why this damage has occurred just lifted leg rest and tilted back noticed I was lying on a angle,130.00,Kd brackets on both single recliners are loose,Tightened in brackets on both recliner chairs.,2021-01-21 15:36:24,Finalised_technician,Fasteners/Connectors,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,113441,2020-08-22,Geraldine,Nolan,noemail@gmail.com.au,0488617161,2020-12-21 16:53:40,BEIGE - SAN MARCO - 3 Seater Sofa,4740,511290005,394711,On Behalf of Customer - he says he has only used the left hand recliner about 3 times and now it has stopped working. Tech Required Urgently. Needing Fixed for Christmas please.,280.00,The customer had a concern with the RHF recliner stopping motion with The legrest partly extended.  The customer had a large number of family arriving the following day and was worried one of the younger children would jump on it  and damage it.  I inspected the electrics of the recliner. Using a test motor I was able to verify that the legrest actuator was faulty. Unfortunately we did not have the correct motor model to complete the replacement  only one with the same connection point to test.  None of the wires showed any signs of damage. They were all held in place securely with zip ties.  I tested the motor with existing control and power supply  then tested with different controls and power supply.  I disconnected the mechanism arms from the motor  so the customer was able to close the recliner.  The motor model number is: PT01-29-163. 331-45 If one can be supplied  we can install it.,18/01/2021 I arrived at the customers house to complete the repair of replacing the motor on the RHF recliner.  I tipped the lounge forward  and connected the replacement motor to test. I was able to operate the motor with the controller.  I unbolted the motor from the rails and installed the replacement.  The motor arms were connected and the wires also.  The lounge was set on its feet  and tested. It was fully operational.,2021-01-21 15:41:35,Finalised_technician,Motor,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Alicia Lahey,2
Maroochydore,MR,South QLD,113687,2018-07-13,Kisha,Alias,eldhosebaby74@yahoo.com,0422230577,2020-12-26 12:55:56,CHARCOAL - CHASER - 3 Seater Sofa,4551,510670002,819449,The foot elevator is not working properly.. Please find attached peeling photos. Please do the needful.. The third picture with the opened areaa is on the single chaser..,90.00,Issue 1 .. the footstool on the Rf recliner of the 3RR has totally peeled away .. the top plasticy surface has fully delaminated from the under backing of the fabric. Cannot repair - would need to replace the fabric in full.  Issue 2 ... both recliners in the 3RR have bent mechanisms that is stopping the movement and has torn the fabric on the inside edges of the arms. Both mechs would require replacement. Issue 3 .. the similar fabric to issue 1 used on the inside arms has also started peeling. Again this is delamination.  Issue 4 .. the edge of the footstool fabric has worn across the front edge. Cannot resew as there is no seam to sew it has worn across and so is a tear rather than a seam issue.,Tried to call CSC from customer as requested - was on hold for over 15 mins and had to give up.  Have quoted only on replacing the mechs as cannot repair the other issues without replacing fabric which is not available  Dec,2021-01-21 17:13:04,Discount to Keep,Peeling,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Angela Hyde,2
Hoppers Crossing,HG,VIC,113904,2017-06-03,Chloe,Carr,Chloescarr@gmail.com,0431372341,2020-12-29 11:49:59,BLACK - MILLENNIA - 2 Seater Sofa,3013,579000001,62984,The left side is stuck in recline. Even though the power is connected  the lights to the buttons are out and none will work,130.00,Inspected to find faulty RHF cup holder.,Replaced RHF cup holder.,2021-01-21 15:07:26,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Angela Hyde,Rachel Coutlis,2
Cairns,CN,North QLD,113926,2018-05-20,James,Begg,house.begg@gmail.com,0488738553,2020-12-29 12:42:20,CHARCOAL - CRESSIDA - 3 Seater,4868,594230001,397728,The mechanism to raise the foot rest has become loose  bent a support bar and damaged the electrical wiring for the motor.  The open button for the other foot rest also is difficult to get working.,270.00,LHF mech has bent extending arms. This has caused the base frame to damage the motor cables. RHF cup holder faulty,Removed and replaced mech and motor on LHF recliner. Removed and replaced the RHF cup holder Tested and working,2021-01-21 15:12:37,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Rachel Coutlis,2
Warana,WA,South QLD,114124,2017-12-05,Tania`,Brown,taniat8181@hotmail.com,0404870895,2020-12-31 13:25:29,STONE - SAN MARCO - 3 Seater Chaise,4557,569290001,443828,There is a very noticeable dent in the couch. This makes it both uncomfortable and difficult to sit on. It is hard to see on the photo so I included the one with the straight tape measure to help make it visible. Thank you.,310.00,The seat in the chaise has sagged significantly on the side nearest to the arm. On checking inside found the no sag springs in the seat are all detached from the fame and the sub frame itself was detached from the main frame.,Removed the dust cover and reworked all 6 no-sag springs. Cleaned up all the frame and fit new spring holders. Cleaned the main frame and refit the subframe to the main frame. refit all 6 no sag springs back into place. Added additional support metal brackets at both ends of the sub frame to strengthen against reoccurence.,2021-01-21 12:03:32,Finalised_technician,Frame,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Richelle Suna,2
MacGregor,MG,South QLD,115528,2018-07-28,Md Tanvir Hassan,Chowdhury,saikotaus@gmail.com,0417070295,2021-01-15 01:17:42,LIGHT GREY - DIAMOND - 2 Seater Sofa,4102,509510006,338128,Please see the attached photos  PU leather from the surface is getting off automatically. It is increasing day by day.,0.00,,,2021-01-21 14:47:02,Changeover,,,,,,,Catherine Sal,,3
Darwin,DN,NT,115621,2019-10-31,Abhishek,Khare,abhi.harsh@gmail.com,0411616064,2021-01-15 21:42:21,NAVY BLUE - KELLER - 3 Seater,830,603570002,116566,One of the seats had sinked and can feel the spring/frame when we sit on to it,0.00,,,2021-01-21 11:00:33,Changeover,,,,,,,Richelle Suna,,3
Prospect,PT,NSW Metro,115713,2020-10-22,Katie,Hamlyn,Katieh181@gmail.com,0414078182,2021-01-17 13:25:12,DARK GREY - ABBOTSFORD - 2 Seater,2145,665380001,498540,Cracked arm rest both sides. Damage caused by light pressure on couch with feet and head to get more comfortable.,0.00,,,2021-01-21 14:17:33,Changeover,,,,,,,Brenda Stewart,,3
Virginia,VI,South QLD,115722,2020-08-29,Jennifer,Webster,jennifer.m.webster@hotmail.com,0417751170,2021-01-17 14:08:47,BEIGE - ALBERTO - Electric Recliner,4034,628490002,544899,I purchased 2 recliner chairs from your Virgina store on Saturday 29th August 2020  that were subsequently delivered to my home some 16 weeks later on Wednesday 23rd December 2020.  During this past weekend (during our COVID-19 lockdown in QLD) one of the chairs that had not been previously used was used by my sister and unfortunately it is not up to the quality standard of the other chair (that I have been using since it was delivered in December). It has a terribly loud squeaking sound when you sit on it or indeed once you are seated should you make any movement at all. I believe this to be an internal spring issue.,0.00,,,2021-01-21 15:13:49,Changeover,,,,,,,Michaela Nicholson,,3
Dandenong,DG,VIC,115753,2016-11-12,Gayle,Batt,gaylebatt@outlook.com,0418345354,2021-01-17 19:17:24,CHARCOAL - ORACLE - Corner Lounge with Chaise,3809,507230003,170153,I don't think anything has caused the damage. It is splitting under the stitching not on the actual seam.  As I live by myself the lounge does not get a lot of use and was quite surprised when I seen the split.  I am reluctant to sit on that part of the couch as the split seems to be getting bigger.,0.00,,,2021-01-21 17:14:54,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Lawnton,LA,South QLD,115757,2018-04-03,Jack,Griffin,jackgriffi8@gmail.com,0427171636,2021-01-17 19:49:03,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,4503,583610001,384653,My lounge has sunken between the gaps of the cushions and seperated  you can feel the timber if you sit down on it  my sister hit her tailbone when sitting down between the two cushions  Also the middle back rest has sunken in too It has been like this for 6 months now and it's not even been used for 3 years Not sure why it has worn like this in a short time,0.00,,,2021-01-21 16:54:39,Changeover,,,,,,,Catherine Sal,,3
Capalaba,CA,South QLD,115760,2018-05-05,Ben,Olsen,benolsen01@hotmail.com,0439189242,2021-01-17 20:48:01,BEIGE - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,4151,648460002,421515,Surface material has blistered. Reason unknown. Please note Oracle product had critical failure at 12 mths and was replaced by Orlando in beige.,0.00,,,2021-01-21 17:01:30,Reselect,,,,,,,Brenda Stewart,,3
Hoppers Crossing,HG,VIC,115788,2020-12-24,Rommel,Rebong,rbrebong@gmail.com,0438990667,2021-01-18 10:30:41,LIGHT GREY - PHOEBE - 3 Seater Sofa,3335,576730001,133383,Below seen on right hand side of the unit:  -Nail is protruding  -Stitching cut on upper portion. -Significantly unstitched lower portion.,0.00,,,2021-01-21 10:32:37,Changeover,,,,,,,Olwen Silversides,,3
Nunawading,NW,VIC,116086,2021-01-20,Neven,Demyan,tharwatl@hotmail.com,0423620248,2021-01-21 08:03:33,GREY - HAMILTON - Chaise Lounge with Coffee Table,3116,652830001,333122,I picked up the item from Amart Nunawading. Once I opened the box   I detected the factory defect shown in the picture. 1-photo no 1 shows the metal frame bending inward (lounge L shaped sofa  the big seat) 2-photo no 2 shows cutted wicker at the corner (lounge sofa  the small seat) 3-photo 3 and 4 show dining table wicker wearing in two corners and photo 5 shows tear in the third corner,0.00,,,2021-01-21 11:36:34,Discount to Keep,,,,,,,Michaela Nicholson,,3
