STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cannington,CT,WA,37557,2016-11-20,melissah,allegretta,mell765@hotmail.com,0400194494,2018-08-14 08:39:45,ALLIRA 3 Seater Sofa. Upholstered in Fabric.,6170,55039,478480,Couch makes a squeaking noise when you siting on it and moving position. stitching has come apart in corner of couch,160.00,Customer has one seam that has come apart on the RHF seat cushion corner,Hand stitched seam and showed customer  he was happy with repair,2018-09-22 12:52:39,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,kim Blair,clare lewis,2
Campbellfield,CF,VIC,38411,2017-01-27,Darren,Maroun,kinsasha74@hotmail.com,0434433407,2018-08-28 08:39:48,Conrad corner chaise,3059,49971,560367,The seat padding has collapsed on the edges and the springs in the centre are pushing up forcing you to sit Between the pads which is very uncomfortable,140.00,The customer directed me to the seat cushions on the rh seating area of the modular sofa and the corner seating area.   Visually the cushions appeared collapsed on the adjoining area where the sofas were connected.   I conducted a physical inspection and confirmed that the support in the centre of the seat cushions was normal however on the outside edges the support lessened significantly.    I conducted an internal inspection of the sofa and confirmed that there was no structural or suspension failures that would contribute to the cushion failure.  A further physical inspection confirmed that the foam on the outside edges of the pocket spring cell had collapsed significantly on the Rh seat of the modular and the corner seat of the chaise.   This foam collapse was easily visible with the centre of the seats domed and dropping away on the outside edges.   The customer also directed me to the surface of the vinyl on the lounge suite.   There were a number of areas on the seating,(Report continued) positions of the suite where the surface was cracking / peeling.  A physical inspection confirmed that there was no evidence of surface soiling.   I conducted a surface test and confirmed that the surface appeared clean with minimal soiling.   It would not be expected normal that the surface would deteriorate to this point in the time frame that the customer had the lounge suite.   The level of surface deterioration was beyond a repair consideration.,2018-09-22 10:19:07,Discount to Keep,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,kim Blair,George Mylonas,2
Springwood,SW,South QLD,38459,2017-03-15,Tracey,Harrington,tharrington1@bigpond.com,0416033617,2018-08-28 17:58:56,Michelin Lounge,4207,53330,200550,The reclining chair is getting stuck underneath the bottom of the chair there is no photo as its a mechanical problem on the recliner,340.00,1/. LHF electric recliner on the Cnr suite is broken. ( front timber seat rail has failed).  2/. Timber seat frame on these lounges is constructed of plywood and a pine.  The front pine rail has separated from the plywood causing the seat base to collapse.  The leather upholstery on this seat is very loose and the timber rail is catching on the mechanism when operating.,No work carried out during inspection. 1/. In my opinion this is a manufacturer fault. No glue was used to attach the pine rail to the plywood frame. There is a lot of tension ( elastic webbing) placed on the seat frame with out being glued to framing nails have pulled out of the front rail.  The lounge is in good condition and the house is like a show home. For me to repair the seat base correctly and professionally I need to take the recliner to our work shop to complete the job. That is why I am quoting for 2 call out fees. I have repaired the front rail on the LHF electric recliner seat base.  Tried and tested works perfectly.  Customer very happy with repairs.,2018-09-22 09:21:01,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,kim Blair,2
Braybrook,BK,VIC,38464,2014-02-21,Leigh,Olsen,leigh.olsen@hotmail.com,0413725542,2018-08-28 19:46:30,Berkeley Lounge corner suite,3024,44358,26831,I have had the parachute cord replaced on the 3 seater sofa about a year ago. Now when I pull the cord it has issues and it prevents the right recliner and center recliner from opening up and it gets jammed. There is no damage to the recliners  parachute cord or the actual sofa. Its just jamming and the recliners aren't reclining properly,90.00,1. LHF rec mech is not operating ( fails to allow backrest to recline) although leg rest opens  this is as a result of a twisted mech 2. Leg-rests between LHF rec and centre rec are now in incorrect position resulting in the centre rec seat opening when LHF seat is extended. ( rec mechs are meshing causing this to occur) insufficient clearance between mechs. 3. Base rails used to anchor the 3 seats are twisted ( centre and RHF seat share common rail) whereas LHF rec seat is on independent base rail and connected by slider pins. There in insufficient clearance between these seats causing issue noted in (2) PO NUMBER: 035 592018,ON inspection observed that there is a significant amount of twisting on the LHF rec mech( old 888 model with zz springs) resulting in misalignment and the leg rest now opening the centre seats leg rest when opened due to the lack of clearance to open independently. This is also evident in the twin metal rails that seats are connected to as this too has begun to torque. The RHF and centre share a common rail  however  the LHF seat is connected to an independent rail which connects to the other 2 seats by slider pin connectors. On some models there is provision for adjustment on the rail holes allowing more clearance between the separate seat units however on this couch there is no provision for adjustment. Replacement part availability may be an issue as this model of rec mech has been superseded  the rails also may no longer be available and replacement of these parts may only address the issue in the short term but am uncertain it will provide long term remedy. Spoke to CSC re the ab,2018-09-22 10:39:46,Discount to Keep,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,kim Blair,AMY BLATCH,2
Mentone,ME,VIC,38589,2017-12-27,Sara,Hatchuel,sara.hatchuel@gmail.com,0420728875,2018-08-30 20:28:24,Spartacus 6 seater corner suite,3195,51203,103652,The stitching of seam appears to have come apart in the cushion. Poor quality stitching.,160.00,Stitching & tie has come undone on LHF seat on console piece.,Secured tie and hand sewn seam back together.,2018-09-22 10:26:25,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,kim Blair,AMY BLATCH,2
Bundaberg,BG,South QLD,38808,2017-09-22,Sandra,Cain,sandra.cain@carinity.org.au,0455297008,2018-09-04 09:50:17,Millennia 2 and 3 seater,4670,57901  57900,530583,STORE UPLOADING ON BEHALF OF CUSTOMER: Picture 1 has the Arm rest of three seater that does not slot into the gap unless it is physically pushed in. The second picture is of the two seater with the electronics not working on the recliner.,170.00,One of the cup holders was faulty.  Customer also mentioned that one of the arms on his suite was on an angle. We could see that all of them were on a slight angle as that is the design.,We replaced the cup holder with a new one. Recliner is now operating as it should. In an effort to please customer we gained access and tightened the bolts supporting the arm. We feel this did slightly improve it. There are no issues with the frame or other faults that need to be repaired. We explained this to the customer and he seemed satisfied.  Repair complete.,2018-09-22 14:45:04,Finalised_technician,Trigger Button (Electric),Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,Catherine Sal,2
Springvale,SV,VIC,38848,2018-08-27,Sawan,Patel,patelsawan@noemail.com,0431092062,2018-09-04 15:29:22,DIAMOND  Corner Lounge with Sofa Bed,3182,50955,114276,DTK customer - Small amount of stitching has come undone on lounge.,160.00,Environment was clean & tidy - furniture suite is well looked after.  No animals or pets in the house.  Cause of broken stitching unknown. Customer also highlighted a number of loose strands of stitching - advised customer that these are strands  which have not be trailed off back into the couch.,Completed standard top stitch process to repair the damaged stitch area. Trailed off loose stitching highlighted by customer.,2018-09-22 09:18:55,Finalised_technician,Stitching,Normal Wear & Tear,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,kim Blair,Jennifer Parker,2
Campbellfield,CF,VIC,38883,2017-07-24,Michaela,dahan,michaeladahan@hotmail.com,0407301995,2018-09-05 10:32:07,Element rhf corner chaise,3064,54867,573956,couch foam cushion on the seat and also on the back has sunken in and lost shape. quite significantly!,90.00,The customer was concerned about the support on the seating areas across the lounge suite.    I conducted a physical inspection and confirmed that the support across the seats was consistent and within normal tolerances.   I conducted an internal inspection of the suite and confirmed that there were no internal structural or suspension failures that would contribute to the perceived problem.   I believe that the customer is experiencing softening of the foam through use which would be considered normal.  I do not believe there is a manufacturing fault that is contributing to the issue.,No action was taken during my visit,2018-09-22 10:43:22,Finalised_technician,Foam,Customer Perception,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,kim Blair,Natalie Saunders,2
Auburn,AN,NSW Metro,38922,2017-09-15,Vien,Le,xu_michael_le@hotmail.com,0401805437,2018-09-05 15:45:54,MANNY CORNER LOUNGE,2570,53473,896045,There is a rod that is coming up in between the 2 cushions. It could be pushed back in to place but will eventually pop back up after somebody sits down. I believe that that part of the lounge might be faulty seeing that it is less than 1 year old. General regular use may have contributed to it popping up.  Stain marks from milk products. Attempted to use the smart care products and allowed to dry but it didn't remove the stains.,200.00,Customer showed me a “bar” that appears under the fabric when you sit on the 2 seater unit,The “bar” is the holding bar between the 2 seat cushions. Of the 6 holding strings  4 have come undone  allowing this bar to move around. Only the front and rear ties have remained attached.  I have reattached the ties to hold the bar in place.  NO ID tags  Lounge is back to normal,2018-09-22 10:35:52,Finalised_technician,Flys,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,kim Blair,Agalelei Faaumu,2
Braybrook,BK,VIC,39036,2018-05-11,MINHAJUL,ABEDIN,minhajul777@gmail.com,0410138432,2018-09-07 13:37:53,MILLENNIA 3 seater featuring 2 electric recliners,3012,57901,102807,The head recliner one is not working properly.  One side is lifting up slightly but the other side side staying still.,200.00,The plate connecting the headrest to the motor has sheared through the frame. Therefore mechanism no longer operating effectively to be able to move head rest.  Have removed the headrest section and will take back to workshop to repair.,Created new side frame panel. Replaced the damaged frame panel with the new panel. Re-attached all mechanism components to new frame. Closed up and re-attached dustcovers. Tested mech unit & re-installed backrest component,2018-09-22 09:18:34,Finalised_technician,Frame,External Force,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,kim Blair,Brianna Lawrence,2
Lawnton,LA,South QLD,39071,2017-10-17,Maria,Vaughton,maria.vaughton@gmail.com,0404922267,2018-09-08 09:20:51,Michelin Theatre Suite,4035,53329,378719,Yesterday (7/9/18)  I reclined the seat on one end of the sofa  sitting on it as usual.  When I came to put the seat into the upright position it would not move.  Have tried different plug socket  no luck.  Would appear that there is an electrical fault. We have double checked that all of the cables are connected properly and have not come loose.  The seat at the other end still works fine.,150.00,Front right recliner to the couch is not operating and cannot put the foot rest back down as it has stopped working.  Buttons are just making a clicking sound but no action.  Buttons and control box faulty,Touch buttons and control box replaced to front right recliner. Couch now operates with no issues. customer happy with outcome,2018-09-22 09:20:01,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,kim Blair,Rose Tandy,2
Campbellfield,CF,VIC,39081,2018-08-31,KAREN,RILEY,kriley62@live.com.au,0434546393,2018-09-08 11:19:19,Chaser 3 seater,3764,51067,596000,**customer received 31st Aug  entered claim for customer** one recliner not reclining properly,210.00,The customer pointed out that the Rh recliner mechanism wasn’t operating correctly. The mechnaism was bent,The mechnaism was replaced onsite,2018-09-22 09:34:52,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,kim Blair,Catherine Sal,2
Joondalup,JP,WA,39085,2018-03-19,John,Murphy,johnmurphy.87@hotmail.com,0433634740,2018-09-08 12:37:06,Fontana corner chaise,6065,53990,908601,I am no happy with my purchase  as it is not even 6 months old and all of the seating cushions  are all out of shape especially the corner one and its not even used daily it also squeeks when you sit down on it i believe it is poor quality foam and am realy disapointed,200.00,Corner chaise squeacking and seat cushion out of shape. Suspension all in order Shape of cushion is due to soft fill topping that moved Squaecking due to joints in frame moving and rubbing   Feet on  chase have been installed upside down by CM,Frame joints reinforced with screws and brackets  Soft fill topper of cushion opened and re shaped Explained to cm that soft fill needs to be manipulated by hand to retail shape  Corner seat cushion now in shape Squaecking resolved  Feet on chaise installed correctly,2018-09-22 10:20:39,Finalised_technician,Frame,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,kim Blair,Rose Tandy,2
MacGregor,MG,South QLD,39242,2013-10-19,Michael,Ravlic,m_rav76@hotmail.com,0419776061,2018-09-10 18:11:38,Konga 3,4121,44865,355226,Stitching coming undone,160.00,The stitching holding the leg roll fly had broken.,Stitching repaired,2018-09-22 09:16:10,Finalised_technician,Stitching,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,kim Blair,Troy  Harris ,2
Waurn Ponds,WS,VIC,39271,2018-08-03,Kimberley,Carter,kimberley_night1995@hotmail.com,0449773511,2018-09-11 13:01:56,Alfred 3 seater with 2 inbuilt recliners,3214,58478,829961,Catching at bottom side unable to open have to grab and pull it up,170.00,Customer finding the recliner difficult to open and close.  After further inspection it showed that the the mechanism arm was hitting the cross rail when closing the foot. They also felt that the foot piece was catching on the way out. These were both manufacturing issues,Issue for closing was fixed by placing a spacer between the foot and rail. This has eliminated the issue. Issue for opening was fixed by adjusting the foot rest on the mechanism arm.,2018-09-22 09:32:16,Finalised_technician,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,kim Blair,Anyssa Chorvat,2
Rockhampton,RK,North QLD,39281,2016-08-05,david and katie,williams,davidwilliams15@bigpond.com,0429924443,2018-09-11 14:18:15,Sparticus 6 piece corner lounge,4670,51203,321689,stitching has came undone on top of lounge and my puppy has chewing the other bits in the photos.,160.00,A part of the headrest stitching had come undone.,We were able to restitch this using a double needle single thread technique to return it to it's original shape with strength that will last.  Repair complete,2018-09-22 14:44:33,Finalised_technician,Stitching,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,kim Blair,2
Morayfield,MF,South QLD,39287,2018-08-05,Ron,Watson,ronwatson1@bigpond.com,0447429655,2018-09-11 15:49:30,Cressida 3 seater,4507,59423,998375,cm has just received the item and was unable to finish assembly of the console area  cm has also said that one of the seats have sunken and he can feel the springs,90.00,The reading lights lid has 2x hinge pieces that are not aligned to the socket not allowing the piece to fit in. Recliner on LHF side was inconsistent with the design and feeling bumpy on seated area. Customer is complaining that when reclined the LHF seated area sags and makes noises  compared to the RHF recliner which is former and makes no sounds Inside panels on both RH and LH have multiple tears as a result of the loose lid hinges cutting into the fabric. Customer isn’t happy that his new lounge is having all these issues that is needing repairs and is asking for replacement due to the lounge being only a few weeks old.,Called CSC a few times to discuss issues  but didn’t get through.  Will call again to finalise result as the customer is asking for replacement due to the lounge being only and few weeks old.  Customer notified that the tech doesn’t make these calls but it is something that needs to be discussed with SuperAmart hence the attempt to speak with CSC.,2018-09-22 10:23:05,Changeover,Fasteners/Connectors(surface),Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,kim Blair,AMY BLATCH,2
Wagga Wagga,WG,NSW,39322,2018-06-16,Maurice,Dunn,briamlee@bigpond.net.au,0412114215,2018-09-12 09:15:07,SPARTACUS 6 Seater Corner Suite,2650,51203,801877,Recliner mechanism not working - only on 1 recliner (left hand facing recliner) - urgent request please as customer desperately requires a reclining lounge due to health reasons- Amart Wagga lodging on behalf of customer  please contact customer with resolution.,260.00,The footrest won't open on the LAF recliner on the 2S sofa. I inspected underneath & noticed the trigger cable was broken.,I replaced the broken trigger cable with a new one.   ID label: 201800050,2018-09-22 10:21:50,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,kim Blair,Rose Tandy,2
Waurn Ponds,WS,VIC,39328,2018-08-07,Donna,Pendock,ashpendock@bigpond.com,0418519501,2018-09-12 10:08:44,CRESSIDA 2 seater recliner,3216,62416,830176,center part of lounge appears to have cuts in it - customer really doesn't want lounge to be taken away as had to get upstairs from outside.. wanting to know if can be fixed on site?,240.00,Centre console has multiple scratches  This is believed to have occurred at the time of transportation,Spoke to CS who spoke to store about taking a console from store and swapping it over.  I picked up piece from store and have changed over for customer  Job is now complete,2018-09-22 10:26:53,Finalised_technician,Scratch/Scuff,Transport,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,kim Blair,kim Blair,2
Virginia,VI,South QLD,39545,2017-07-30,Chris,Shields,cmshields@gmail.com,0452503717,2018-09-15 15:25:01,millennia 3 seater with 2 electric recliners,4035,57901,483336,one of the recliners has fully reclined and wont go back in - one of the cup holders wont light up,320.00,3 seater couch  had electrical issues with both cupholders on the recliners where they would cut out and stop working. If power was timed out and reset it would work again but then cut out again. Cupholder units with control box faulty . Front left recliner tilting and leaning to the left. LEft arm of the mech is very close to the ground and looks to be bent which is causing low clearance.,2 x cupholder with control box removed and replaced with 2 x new units. Seats functioning well when replaced.   Front left recliner mech removed and replaced with new. Seat reclines well and now has further clearance of the ground without the lean.,2018-09-22 09:19:27,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,kim Blair,Agalelei Faaumu,2
Melrose Park,MP,SA,39564,2001-02-16,Mario,Genovese,dgenovese2010@hotmail.com,0403582249,2018-09-16 11:09:39,Millinium electric recli er,5035,57899,950258,Spring has broken from frame,200.00,A Zigzag spring had come away from the frame.,Re-attached zigzag spring and covered torn dust cover with new dust cover,2018-09-22 09:31:52,Finalised_technician,Zig Zag Springs,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,kim Blair,Brenda Stewart,2
Prospect,PT,NSW Metro,39566,2018-09-02,Sanjay,Chellaney,sanjay7000@gmail.com,0423977459,2018-09-16 11:15:09,SALOON Recliner,2138,58360,469089,On one of the Recliner Single Seat  the back is not fitting properly in the groove. There's a gap in the groove when trying to fit and the back of the sofa isn't stable.,130.00,The customer’s single seat recliner  has only 1 side of the backrest connected. The customer couldn’t attach 1 of the KD clips to the recliner mechanism. Connecting the backrest is not a difficult task  however some people do have difficulty attaching them.,The backrest was totally removed from the recliner and both KD clips were attached to the recliner mechanism resolving the issue.,2018-09-22 10:27:16,Finalised_technician,Fasteners/Connectors,Customer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,kim Blair,Brenda Stewart,2
Virginia,VI,South QLD,39913,2018-06-30,Hosai,Asghary,hosai.asghary@myacu.edu.au,0424656912,2018-09-21 15:22:41,THEODORE Recliner,4018,57752,507090,My sofas was delivered last week. Once the delivery guys left I memtioned there is scratch/mark on the side of the sofa. Which is noticeable. I have already spoken with stuff at Amart on the phone.,0.00,,,2018-09-22 11:57:48,Changeover,,,,,,,Brenda Stewart,,3
Helensvale,HE,South QLD,39915,2017-12-11,Cilene,Henriquez,ceeh21@hotmail.com,0431265323,2018-09-21 15:43:48,MONIKA corner lounge with chaise,4211,58823,410347,Hi how are you? I put in a warranty claim for my corner lounge a couple months ago and I had a technician come out  look and I thought fix my issue  but unfortunately the issue is back.  I don’t want to put in another claim for someone to come out and get another temporary fix. Is there a way I could get a refund for this lounge or an exchange. Because we are not happy that the issue has returned or was there to begin with.   Thank you,0.00,,,2018-09-22 13:28:45,Discount to Keep,,,,,,,Brenda Stewart,,3
