STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Helensvale,HE,South QLD,109930,2018-09-23,Natasha,Newman,natashajnewman@outlook.com,0481455822,2020-11-03 16:06:12,LIGHT GREY - PHOEBE - 3 Seater Sofa,3170,576730001,432078,The stitching has come undone on the back right corner and front left corner. Not sure why maybe a manufacturing issue.,180.00,Seam is coming undone on RHF back lower corner due to broken thread  top stitching also coming undone. Stitching coming apart on LHF lower front corner. Lounge was in very good condition  some stains. No ID tags.,Hand stitched seams and top stitching back into place.,2021-01-29 15:21:09,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Leigh Gerry,Kesaia Tavake,2
Everton Park,EK,South QLD,110718,2020-07-18,Kristy,Simpson,lilyduke2020@gmail.com,0411114551,2020-11-13 19:31:01,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4172,512010003,109605,Stitching in the seat has come apart and you can feel the cushion filling. It is only a few stitches at the moment but would like fixed before it gets worse.,160.00,Job request states that stitching between seat bases has come undone. Customer states she noticed it when cleaning between cushions. Lounge is otherwise in perfect condition and well looked after. Likely cause is stitch has been nicked during sewing process and has gradually unravelled.,Performed assessment and report. Was able to repair onsite. Customer very happy.,2021-01-29 17:09:06,Finalised_technician,Stitching,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Leigh Gerry,Mahmoud Jeblawi,2
Logan Central,LC,South QLD,112115,2017-12-31,Mel,Jenner,mel.garvey@hotmail.com,0425151005,2020-12-03 11:31:43,BLACK - SAN MARCO - Corner Lounge with Chaise,4280,577750001,326747,This unfortunately is the second time we've had to contact regarding this issue. Recliner with pull handle again has broken off. Therefore recliner can not be used.,110.00,1. Parachute trigger for middle recliner on 3str has a broken handle. Manufacturing fault,Fitted and tested new trigger supplied by amart on site.,2021-01-29 15:20:21,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Ann D'Ambrosio,Richelle Suna,2
Coffs Harbour,CH,NSW,112676,2019-05-25,Alar,Hordern,larsey@gmail.com,0431166141,2020-12-11 09:51:57,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,2454,590220002,248321,On one of the recliner corners the springs are coming through the foam and it's the main seat I sit on,90.00,The two far RHF seats have compromised pocket springs/foam. On the seat second from the right  there is a tear in the fabric on its right side   this is due to the failure of the foam and the fabric rubbing on the timber frame.,Callout and report ONLY.,2021-01-29 09:55:06,Finalised_technician,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Jodie Weir,2
Campbellfield,CF,VIC,112692,2020-05-23,Kamal,Kaur,Kamal19grewal@gmail.com,0420490288,2020-12-11 11:50:41,BEIGE - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,3064,642620002,629110,Leather  coming off and one side sink  inside,420.00,Customer complained that a seat is sagging and they can feel the wood. On inspection I have found out that the wooden bar of a  middle seat of a 6 seater lounge has  broken which is causing  the issue. Lack of glue and screws while manufacturing the lounge has caused the lounge has caused the damage. There is no other damage in the lounge. Likely cause manufacturer.,I can reinforce the bar and also needs to boost faom as foam is damaged as well. 8.01.2021 I have reinforced the bar from both ends and from the top and also boosted seat cushion. All fixed cm happy.,2021-01-29 10:38:00,Changeover,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Michaela Nicholson,2
Mackay,MK,North QLD,112806,2017-01-26,Leelani,Luckett,jim_lani@bigpond.net.au,0438171345,2020-12-13 14:15:57,BLACK - THEODORE - Recliner,4740,577520001,291787,Chair does not sit properly when reclined and do not know what has caused it,90.00,The customer had a number of concerns with their lounge suite. Upon inspection the following faults were found:   Single recliner RHF side: Mechanism has dropped severely and needs to be replaced.  Paint is peeling off Rear panel of LHF armrest. Leather is split hide.  Tearing in corner of both sides legroll under armrests.   Single recliner:  Mechanism has dropped and needs to be replaced.  Tearing in corner of leather panel on LHF side legroll under armrest.   3 seat lounge  RHF side:  Mechanism has dropped and needs to be replaced.  Stitching let go on front of armrest  small stitch required.  Stitching let go on rear of seat cushion  Large stitch required.   Centre seat: No faults were found.   LHF recliner: Mechanism has dropped and needs to be replaced.  Tearing in leather panel on legroll under armrest.   The tears in the leather panels on the legroll areas is due to a design  fault. The leather is cut square and stitched in place  the corner is where the tears start.,The only way to repair these is a panel replacement on each legroll panel.   In total the following repairs are required: 4 mechanisms  4 panel replacements of legroll panels.  1 panel replacement of split hide leather on rear of armrest.  1 small stitch  1 large stitch.  CSC - Declined repairs,2021-01-29 11:47:58,Finalised_technician,Cut/Tear,Design,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Richelle Suna,2
Cannington,CT,WA,112821,2020-11-28,Chelsea,Galic,chelsea.townsend7@outlook.com,0421780165,2020-12-13 18:48:00,BLACK - SAN MARCO - 3 Seater Sofa,6110,511290004,550867,It was delivered 2 weeks ago yesterday and in this time the leather on one side of the couch has become very stretched (it started to show within 5 days). This is the sort of wear and tear i would expect after a year not after 2 weeks. My husband and i sit on it equally (on either end) and only for approximately 3 hours a night as it's not our main couch. I understand the couch has a 10 years warranty but the couch in the store which has multiple people every day sitting on it did not even look this worn. It is also only stretched on one side when the couch is sat on evenly.,90.00,The customer pointed out the RHF recliner seat has some puddling compared to the other seats. The sofa is only a month old. I inspected the leather and found it to be within acceptable levels for its type abs age. It is to soon /new to tell if there is any issue. The customer will have a look at around 4 to 5 months old  to see if it gets significantly worse. I went through the settling in of foam and leather with the customer. No issue at this stage,No issue,2021-01-29 11:51:50,Finalised_technician,No defect,No Defect,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Naomi Hughes,2
Helensvale,HE,South QLD,112989,2020-07-29,Robert,Bond,bonds4@bigpond.net.au,0418147655,2020-12-15 15:23:48,DARK GREY - CONNELLAN - Corner Suite with 2 Electric Recliners.,4212,674280001,474114,When recliner button pressed terrible internal squeaking noise (one recliner only). Suite is as new,110.00,On 2x electric recliners a loud metal spring noise coming from the footrest. This is a design issue. the springs are rubbing against the side  causing a squeak.,Have added grease to repair. Job is complete,2021-01-29 13:38:00,Finalised_technician,Tension Spring,Design,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Michaela Nicholson,2
Mackay,MK,North QLD,113083,2019-12-08,Tegan,Christensen,teggswinner@gmail.com,0458581939,2020-12-16 18:46:23,LIGHT GREY - SPARTACUS - Corner Lounge,4753,512030003,367536,Fabric has become thing and formed a hole around the cup holder / arm rest.,90.00,The customer had a concern with a hole in the fabric on the front top RHF corner of the console unit. She asked me to look at the LHF recliner also as it was crooked when extended.  Upon inspection the following faults were found:   2 seat with console lounge:  LHF recliner: Mechanism has dropped severely and needs to be replaced.  Block foam has separated from the pocket spring and sagged.  The underside of the legrest has come apart at the seams. A Legrest upgrade is required.   Console: There is a small hole in the fabric on the front rhf corner. A Flocking repair is required.   RHF unit: No faults were found.   Corner unit: No faults were found.   2.5 seat lounge:  LHF recliner: Mechanism has dropped and needs to be replaced.  Block foam has started to separate from the pocket spring and is partially compressed.  Legrest has torn away from the footrest on both sides. A legrest upgrade is required.    RHF recliner  Mechanism has dropped and needs to be replaced.,CSC - Declined Repairs,2021-01-29 14:21:51,Changeover,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Brenda Stewart,2
Helensvale,HE,South QLD,113091,2012-11-20,Bev,Morgan,Bevraymorgan@gmail.com,0401035537,2020-12-16 20:42:11,CHOCOLATE - APOLLO - 5pce Corner Lounge Suite,4209,452830001,266793,The frame of the couch has broken or collapsed on the one seat only which should be covered with the 10 year warranty.,290.00,The frame has collapsed on one of the middle seats. This was caused by the hardwood splitting. Have taken offsite for frame repair in workshop. Also RHF trigger has snapped.,Have repaired frame and replaced trigger. Job is complete.,2021-01-29 14:27:57,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Rachel Coutlis,2
Logan Central,LC,South QLD,113137,2018-10-07,Hazel,Pearson,pamandjeffrussell01@hotmail.com,0427177633,2020-12-17 14:52:15,GREY - JAXON - Recliner,4127,563760001,336043,LODGING WARRANTY CLAIM ON CUSTOMER BEHALF. trigger has gone on one of the recliners  is needing a new one replaced and fitted by a technician. Customer unable to do themselves.,110.00,1. Cable/trigger on single recliner has broken and as a result customer is unable to action footrest. Manufacturing fault.  Apart from listed issue  lounge is in good condition.,1. Fitted and tested new cable supplied by amart. Customer happy,2021-01-29 15:42:48,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Ann D'Ambrosio,Michaela Nicholson,2
Nunawading,NW,VIC,114823,2019-07-02,Novel,Ravendran,novel.ravi@hotmail.com,0423335075,2021-01-07 20:43:15,BEIGE - OPTIMUS - 3 Seater Sofa,3136,625820002,315194,Mechanism to push up for the use of light and power is stuck.,130.00,Power/USB console is stuck and cannot be opened due to broken push button. Lounge was in excellent condition.,Removed and replaced with new console.,2021-01-29 15:12:28,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Ann D'Ambrosio,Richelle Suna,2
Traralgon,TN,VIC,115335,2020-02-21,Justin,Rowley,debandjus@bigpond.com,0400563179,2021-01-13 10:59:23,LIGHT GREY - BRIGETTE - 3 Seater Sofa,3844,633870001,102606,The rear left internal bracket has snapped which make the couch leg itself fold in,130.00,,,2021-01-29 10:11:01,Reselect,,,,,,,Richelle Suna,,3
Midland,MD,WA,115471,2017-11-24,Lois,McAllister,gavin.mac@optusnet.com.au,0402143435,2021-01-14 13:28:40,BEIGE - MILLENNIA - 3 Seater Sofa,6058,579010002,162671,The chair no longer reclines. Electrical fault. Also the centre electrical panel on 3seater has never worked. Don't know how to send photo of something which will not happen!,170.00,Two issues  The cup holder with buttons are faulty  The usb power box is faulty,Repace cup holder with buttons  Replaced usb box with lone unit,2021-01-29 15:16:34,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Ann D'Ambrosio,Richelle Suna,2
Capalaba,CA,South QLD,115565,2016-04-17,Leon,Kennedy,lr_kennedy@hotmail.com,0477704165,2021-01-15 12:13:22,PRADO - ROCCO - Leather Corner Lounge Suite,4159,511270001,374125,The stiching has come away on the corner section of the couch. Leather seems to be fine its just the stitching. No idea as to how it has happened,160.00,the stitching on the corner seat panel has come apart a bit at the front,stitched it up now seems to be fine.,2021-01-29 16:22:05,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Rachel Coutlis,2
Albury,AY,NSW,116543,2020-07-17,Carol,Laidlaw,Robertcarol@retirecom.com.au,0402581521,2021-01-27 10:11:41,CHOCOLATE - NEBULA - Electric Recliner.,2640,688450002,106740,Faulty manufacturing,0.00,,,2021-01-29 11:41:55,Changeover,,,,,,,Richelle Suna,,3
Campbellfield,CF,VIC,116574,2018-03-12,Tirath,singh,tirath86singh@gmail.com,0430291069,2021-01-27 12:52:01,BLACK - KENSINGTON - Recliner,3064,519500001,589418,My wife was feeding our 5 month baby on recliner sofa. We heard crack sound and my wife and baby got imbalance and sunk inside .I think Frame for support is cracked.,0.00,,,2021-01-29 14:29:04,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Auburn,AN,NSW Metro,116588,2018-07-15,Venkat,Lanka,durgaprasadlvs@gmail.com,0406809208,2021-01-27 14:27:02,GREY - BONZA - 3 Seater Sofa,2769,515110002,916965,Our 3- seater sofa wooden frame has been broken in the middle when our friend sat on it. It is probably not visible in the images submitted but we can feel it is sinking in in the middle. When used sofa legs it is sinking further down and is causing difficulties for us when sitting. Please look into this issue and come up with the best solution for us. Thanks.,0.00,,,2021-01-29 13:01:26,Finalised_no_technician,,,,,,,Jodie Weir,,3
Virginia,VI,South QLD,116653,2021-01-19,Margaret,Ewings,mewings@bigpond.net.au,0417721235,2021-01-28 11:18:08,WHITE/GREY - DREAM ELEGANCE 1500 COMFORT - Queen Mattress.,4019,660720001,549631,Mattress delivered 27/01/2021. Unpacked mattress 28/01/2021. On removal of plastic found that the cover of the mattress has been torn prior to delivery. Assume that rough handling either whilst at warehouse or by your delivery drivers.  Mattress has not been used - When I spoke to Judy via phone she has indicated that we can use this damaged mattress so long as a mattress protector is used.   This is a huge inconvenience - I am assuming that your drivers would check goods for damage when picked up and again when delivered - bad quality control.,0.00,,,2021-01-29 12:21:00,Reselect,,,,,,,Catherine Sal,,3
Lawnton,LA,South QLD,116665,2021-01-05,Puneet,Kapoor,puneet_mailme@yahoo.com,0490181105,2021-01-28 12:24:30,LIGHT GREY - NOBBY - 11 Piece Outdoor Dining Setting,4503,654380001,410722,Fixed link legs are on Angel. These are not straight. Please assist on an urgent basis.,0.00,,,2021-01-29 09:03:34,Changeover,,,,,,,Ann D'Ambrosio,,3
