STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Fyshwick,FK,ACT,63167,2019-01-17,Tim,Crowe,ttcrowe@tpg.com.au,0401595065,2019-08-01 11:47:59,BLACK - CAPELLO - 2 Seater Sofa with 2 Electric Recliners,2914,642580002,34082,The left-hand neck rest does not fully extend and stops half way. The photos  attached  show how the right-hand side fully extends.,150.00,The headrest was not moving properly.,The bolts had not been put in properly by the manufacturer. This damaged the mech  so had to replace it Customer happy No I’d tag underneath.,2020-02-17 08:43:39,Finalised_technician,Mechanism,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Robert Abbott,Toby Young,2
Mackay,MK,North QLD,71326,2019-01-21,Aaron,Derbin,Aaron.Derbin@hotmail.com,0400592144,2019-11-18 11:49:08,BLACK - OPTIMUS - 3 Seater Sofa,4751,625820001,369852,The power getting to the chair is slow/non existent. When it does work the chair is very slow and will only work for 1/2minutes then stops again.,220.00,The customer had a concern with their electric three seater not working correctly. The electronics work  but extremely slowly  and would stop after a while. Upon inspection it seemed a wire coming off the relay box  had managed to get caught in the mech and severed. To verify this was the issue  the identical relay box was taken off the rear 3 seater and installed on the front 3 seater. With the un damaged relay box installed the lounge operated properly. The model number of the damaged relay box is: MLKZ020-A3 If a new one can be supplied  we can install it.,13/2/20 After receiving the replacement relay box  I arrived at the customers house to complete the repair. To install the relay box  the lounge was tipped forward to gain access to the underside of the lounge. The new relay box was then connected and fixed into place. Once in  the lounge was set back on its feet and tested. The lounge was operational again. The customer was happy with the repair,2020-02-17 08:48:39,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Richelle Suna,2
Ballarat,BT,VIC,71661,2019-07-13,Dale,Atkinson,dalebree@bigpond.com,0417536578,2019-11-21 21:04:43,BLACK - ELEANOR - Modular Side Chair,3352,589010002,147072,Cotton stitching has come undone,0.00,,,2020-02-17 08:47:26,Changeover,,,,,,,Michaela Nicholson,,3
Warana,WA,South QLD,71949,2017-09-30,Jo,Musk,kmusk54@gmail.com,0431788750,2019-11-25 15:15:17,WHITE - CONRAD - Corner Lounge with Chaise,4573,499710001,440515,The vinyl is coming away from stitching in a place that is really not used,0.00,,,2020-02-17 09:03:31,Discount to Keep,,,,,,,Michaela Nicholson,,3
Melrose Park,MP,SA,72054,2019-11-25,John,Onley,john.onley@reece.com.au,0467762990,2019-11-26 17:38:13,BEIGE - SAN MARCO - Leather Electric Recliner,5034,511280005,280504,Plastic capping over controls is loose and back support not sitting down same as others.,0.00,,,2020-02-17 09:23:42,Changeover,,,,,,,Michaela Nicholson,,3
Shepparton,SN,VIC,73193,2015-07-30,Marlene,Smith,marlenegaye@bigpond.com,0411855061,2019-12-12 01:29:43,CHOCOLATE - RADLEY MKII - RADLEY Large Corner Suite,3636,523570002,403473,The recliner on the end of modular has a deep hollow therefore has no back support an unfortunately has been like this for 18mths but I haven't had a chance to lodge claim before this and have to have had a cushion placed behind back for comfort,250.00,The backrest cushion had softened on the RAF backrest section. I inspected internally & noticed the filling has flattened. I explained to the customer that the filling can compress with regular use & 'fluffing' them can help keep the shape. The customer could feel the timber frame poking him in the back.,I added some extra foam to the backrest insert to help support the customer.   ID label: 055 - 2763889,2020-02-17 09:01:33,Finalised_technician,Filling - Soft Fill,Normal Wear & Tear,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Robert Abbott,Olwen Silversides,2
Auburn,AN,NSW Metro,73231,2019-12-10,Rita,Petracca,rita.petracca@hotmail.com,0410524565,2019-12-12 16:11:47,BEIGE - CAPELLO - 3 Seater Sofa with 2 Electric Recliners,2137,642590002,946338,When reclining the chair it gets to a point and it seems like it is jammed or something is not working on the right hand side. It make a clicking noise at that point and the seat the slants. I have taken a few videos but am unable to attach. Please let me know if you would like me to send.,240.00,On inspection  the customer complained LHF recliner was lopsided. Further inspection  the mech was crooked and left side slant about 20mm than the right side. The Motor and control buttons were in good condition.,Please order and supply mechanism  Following up previous report and replaced mech to the satisfaction of the customer. Job done. Grand total $240,2020-02-17 09:05:41,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Kaitlin Evans,2
Midland,MD,WA,73886,2018-07-28,Kirsty,Stevenson,kirstyastevenson@gmail.com,0439674610,2019-12-23 19:12:26,CHARCOAL - ALFRED - Fabric Recliner,6069,584770001,174440,When someone sits on the chair and trys to put the leg rest up it won't go up all the way  it gets stuck. If the person stands up it then goes up.  It doesn't like the weight on it which isn't right.,130.00,The footrest of the single recliner does not extend. Inspection revealed that the pin holding the extension arm is hitting the side of the mechanism. The footrest does not lean and the extension arm is not hitting the bottom frame so it appears that pin is slightly longer than normal.,The mechanism does not need replacing as a I was able to bend the arm of the mechanism away slightly. This has not affected the mechanism negatively at all and the mechanism is now operating correctly as a result.,2020-02-17 16:57:44,Finalised_technician,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Olwen Silversides,2
Port Macquarie,PM,NSW,73920,2016-11-03,Alan,Ashworth,Alan.ashworth@bigpond.com,0400254682,2019-12-24 14:06:58,BLACK - VITTORIA - Leather Electric Recliner,2427,511330002,152089,Metal fatigue in recliner causing leverage arm to break.,250.00,The LHF arm of the mechanism had snapped.,Mechanism replaced. Job completed.,2020-02-17 16:54:39,Finalised_technician,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Robert Abbott,Mahmoud Jeblawi,2
Dandenong,DG,VIC,73956,2019-10-26,Bernadette,WEISS,weissbernie090@gmail.com,0417599210,2019-12-26 09:43:51,CHARCOAL - SENTINAL - 3 Seater,3977,625790001,231694,The afternoon of Chrismas Eve (December 24) the unit was fine. After tea  around  7 pm when we wanted to sit down with our feet up neither side of the recliner worked.  The unit is too heavy to move. From what we could ascertain- the table lights -hooked into the same power board as the recliner both function. looking down behind the unit  the red light connection into the unit is one  suggesting all systems go.  But nothing goes. Paperwork says we have to report within SEVEN DAYS  this is Boxing Day  December 26th.,220.00,3 seater recliners  both recliners not working  no power to recliners. On inspection I found the lead on RHF motor was damaged due to motor hitting lead which has been caused by lead cable tied in incorrect position  this has shorted all electrics. Once I unplugged motor LHF recliner is now able to work which customer was happy about.,I will need to order new motor then go back to install. Job completed 17/02/20,2020-02-17 08:08:01,Finalised_technician,Motor,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Tammy Edge,2
Mackay,MK,North QLD,74407,2018-05-29,Steven & Shannon,Ferraro,ssferraro@bigpond.com,0438123449,2020-01-01 15:15:16,BLACK - MILLENNIA - 3 Seater Sofa,4741,579010001,356329,The electrics are not working in the chair. There is power connected and the main switch is orange however the electrics stopped when the chairs were reclined so we cannot put them back down.,310.00,The customer had a concern with the recliners not working on their 3 seater lounge. Upon inspection it seemed both the cup holders are faulty  and also the Y junction power cable  that connects power from the left to the right is also faulty.  Using different electrical lounge pieces  I was able to isolate the faulty products  and also return the recliners into closed position.  To repair both cup holders and the y lead will need to be replaced.,After receiving the replacement parts  I arrived at the customers house to complete the repair. After removing the screws holding the cup holders in place  the lounge was tipped forward to gain access to the underside. The Y junction cable was installed to give power to the LHF recliner. The cup holders were then tested  and were still faulty  so they were disconnected and removed. The new cup holders were installed  and the wires connected. The dust cover stapled into place  and the lounge was set on its feet. The lounge was tested and was fully operational. The customer was happy with the repair,2020-02-17 09:12:54,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Kaitlin Evans,2
Townsville,TV,North QLD,74729,2018-01-02,David,Bulsey,bulsey5@bigpond.com,0406604920,2020-01-04 16:59:12,LIGHT GREY - SPARTACUS - Corner Lounge,4815,512030003,348720,The foam inside has moved and you can feel the springs.,690.00,Spartacus Corner Lounge Purchase date: 02.01.18  The lounge appears to be in good condition.  3STR Double Recliner 1.  LHF recliner:  seat front border foam has compressed and shifted causing loss of shape and support.  This is putting stress on the stitching seam.  Edge of springcell can be felt. 2. RHF recliner:  seat front border foam has compressed and shifted causing loss of shape and support.  This is putting stress on the stitching seam.  Edge of springcell can be felt.  2STR with Console 3.  RHF seat with no mechanism:  seat front border foam has compressed and shifted causing loss of shape and support.  This is putting stress on the stitching seam.  Edge of springcell can be felt. 4.  LHF recliner:  seat front border foam has compressed and shifted causing loss of shape and support.  This is putting stress on the stitching seam.  Edge of springcell can be felt. 5.  LHF recliner:  underside of legroll material tearing away from edge of footrest.  CF + R/Q = 90,Significant repairs required Repair Quote: CF + INT2 (x4) + LR1 = 600  RETURN APPOINTMENT FOR REPAIRS:  12.02.20 Front border foams replaced and legroll repaired. Repairs completed.,2020-02-17 09:18:19,Finalised_technician,Foam,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Mahmoud Jeblawi,2
West Gosford,WD,NSW Metro,74801,2018-02-09,Matthew,Ostle,mostle@hotmail.com,0404441532,2020-01-05 15:42:01,GREY - JAXON - Corner Lounge with Chaise,2250,564160001,665299,a few of the issues are that the leather lining has multiple splits along it  this is seen on three separate seats. There is one seat in particular that is sagging and the wooden structure can be felt. Every seat feels different from the other as the inside of the seats feel like there is not much there,490.00,Customer had reported several issues relating to the seat foam and also the piping. On inspection  I went through the various issues with the customer  as follows: 1) There are splits on the piping trim  mainly on the chaise and a few on the adjacent seat. 2) The foam in the chaise seat is compressed  to the point of being able to feel the back horizontal bottom frame  especially when reclined. 3) Same issue as 2) with the seat (non-recliner) adjacent to the chaise. 4) Same issue as 2) with the seat (non-recliner) adjacent to the end recliner. The end recliner and the corner seat are fine  with minimal signs of wear and tear. Feeling the ends of the foam in the affected seats  it’s compressed and offering little support when sat on. Even with normal usage and normal expected foam compression  I wouldn’t expect to feel the frame when sitting in a seat. Other than that  the actual suite is in good condition and the cover is in excellent condition.,Initial inspection and report. The splitting to the piping can’t be fixed unfortunately. I’ve resubmitted an adjusted quote to bolster the 2x seats and the chaise  if required.  UPDATE 14/02/2020 I returned to the customer’s home to complete the repairs. I noted he’d moved the suite into his garage/man cave. With each piece  I removed the feet and unpicked the dustcover. I then inserted pieces of 25mm Dunlop high density booster foam  between the existing foam and the zig zag springs. At the back of each seat area  I inserted an additional piece of foam for even more support. Once completed  I put everything back together again.  I asked the customer to test out the seats/chaise and he approved.,2020-02-17 09:22:48,Finalised_technician,Foam,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Robert Abbott,Jackie Moyle,2
Preston,PN,VIC,74855,2019-10-05,Pauline,Ciciulla,pauline.cr123@gmail.com,0433744463,2020-01-06 09:47:09,LIGHT GREY - LORAS - 3 Seater Sofa,3225,611260001,849218,the coach is part of a set and we have just started using it and the cushions are collapsing and not holding our weight. We are not overweight but the infrastructure of the lounge collapses the cushions  the cushions slide from under you  we were thinking of placing a plank of wood to support it however  we have only used the coach for 4 weeks and only on weekends as it is in our holiday house so I was very disappointed to think we would have to go to those extremes.  I contacted your support center and they agreed with me and suggested I place a claim in.   the 2 seater is the same  can you please come back to me as I am very disappointed with the quality of this lounge suit very happy with our other purchases but this has been very disappointing.,90.00,Please note that there are no structural or manufacturing issues as such hence no quote to repair. Customer is not happy with the puddling in the seat cushions  seat back cushions  the arms  side area and outback. Customer also mentioned that her husband has had to go to the chiropractor because of the lack of support and the movement of the seat cushions when sitting. The customer is one who will jump up and down until they get what they want.  She is overall not happy with both the 2 and 3 seater she feels they are poorly made and have no substance. Both pieces are in very good order.,Report and photos,2020-02-17 09:30:06,Finalised_technician,Foam,Design,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Alicia Lahey,2
Townsville,TV,North QLD,74918,2017-02-04,Warren,Stubberfield,warren.stubberfield@qfes.qld.gov.au,0409055300,2020-01-06 15:13:41,BEIGE - THEODORE - 3 Seater Sofa,4814,577530002,331493,In March 2017 I purchased my 3rd leather couch from Super Amart in the past 15 years along with many other items I have purchased from your store over this time  this couch unfortunately has been a complete disaster and subsequently last week I went to the Townsville store to make a complaint about the substandard quality and the problems we are having with it  the manager has ask me to send you some details so that we can make a claim. For the past 18 months the black felt underneath has slowly been deteriorating and is breaking down and continues to drop fibres on the floor  nuts have been falling off from inside the mechanism since I purchased it  but most concerning is the leather of substandard quality and that you cannot clean it successfully and it becomes blotchy and discoloured   it is extremely hard and sometimes impossible to clean and appears to be loosing its coating somehow. We use the leather cleaning products from your stores and maintain the couches as best as is expe,700.00,Theodore 3SRT and 2 x single recliners  1.  Dustcover under all units disintegrating and falling onto the floor. Customer is very unhappy about this and want it replaced with better material.  2. LHF single recliner:  Legroll lumpy.  Foam has shifted and needs to be fixed in place.  3.  Customer concerned about difficulty cleaning lounge and how the cleaning fluid soaks into leather causing it to appear lighter / blotchy.  This colour of leather does become lighter when cleaning fluid is applied. However  as the leather dries  it returns to its normal colour.  The customer has a cleaning product but it seems to be difficult for her to use and  not to be strong enough to remove more stubborn marks / surface build-up.  I demonstrated how to clean the lounge using The Leather Doctor cleaning product and method.  She was amazed at how easily the surface cleaned up and bought a cleaning kit to clean the lounge.  Nothing faulty with the leather.  CF + R/Q = 90,A couple of nuts have come off  somewhere on the 3STR.  Unable to find where in inspected . Customer said he would sort it out.  Demonstrated how to clean and condition leather surfaces. Explained that the leather appearing lighter in areas is just a characteristic of this colour of leather.  Lounge suite needs the failing dustcover cleaned off and replaced. Four mechanism will have to be removed.  Quote: Non -standard repair :   CF + INT3 + Dustcover repair ($480) = 590   RETURN APPOINTMENT FOR REPAIRS: 12.02.20 All dustcoverings replaced. Legroll repaired. In addition  the trigger cable on the LHF single recliner was also replaced as the wire cable was about to snap + (M1).,2020-02-17 09:32:45,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Olwen Silversides,2
West Gosford,WD,NSW Metro,74919,2016-06-14,Judith,Toohey,chrisL72@bigpond.com,,2020-01-06 15:31:41,BEIGE - SAN MARCO - Leather Electric Recliner,2250,511280005,639922,Damage to the left hand side of leg raising section of the chair  where it joins to the arm. The stitching has pulled away and the zip underneath is not working  the leg raising section is not supporting the leg and sunken.,90.00,Customer had reported that the leather straps that hold the legroll ro each side of the armrests had come away. On inspection I found that the stitching had popped on both sides. The RHF one had completely cone away and the LHF one was half hanging on. The design of these puts a lot of pressure on the seams  especially with constant use of the reclining function  so the stitching popping can be the result. In this case  on the RHF one  the stitching has come away completely and the black silky material is also fraying  which means trying to hand-stitch it back isn’t a long-term viable option unfortunately  there’s a high likelihood it’ll just come away again. The only potential solution  but likely economically unviable is to take the recliner apart  strip the leather cover of  machine stitch in the leather straps and put it all back together again.,Inspection and report only.  I’d recommend another solution for the customer  as repairs aren’t viable.,2020-02-17 09:36:48,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Robert Abbott,Kaitlin Evans,2
Cairns,CN,North QLD,75009,2019-01-06,Hannah,Bell,Hannah_bell1993@hotmail.com,0478115786,2020-01-07 12:13:02,DARK GREY - SPARTACUS - Corner Lounge,4880,512030004,411785,The springs can be felt on the 3 seater side. I can also hear a creak at times which makes me think there may be a broken board.  The lounge has always been cared for with the SMARTCARE FABRIC SYSTEM 5-8 Seater with 5 Year Protection Plan (Ctns:1)  5 Year Guarantee which i purchased with the lounge.  There have never been any aminals near the couch.,380.00,In my opinion the damage has been caused by excessive weight,CF- CALL OUT FEE QUOTE/REPORT the customer reported that she could feel the inner springs when sitting on the lhf recliner on the three seater and that she hears "creaking" at times  INT2-INTERNAL I replaced the inner spring cell in the lhf recliner and closely inspected the three seater for any further damage. The only thing I could find that could be making the "creaking" sound was that the timber rail under the knee roll was loose  therefore I tightened the screws that hold it in position. After the repairs  the customer tested  all good  Job complete. There is no warranty on creaks/ squeaks as these can happen at any time,2020-02-17 09:44:48,Finalised_technician,Pocket Springs,Customer,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Robert Abbott,Naomi Hughes,2
Campbellfield,CF,VIC,75020,2011-10-28,Abhishek,Bahl,abhishekbahl1@yahoo.com,0421122781,2020-01-07 13:10:08,DARK BROWN - CEDAR FALLS - 3 Seater + Recliner + Recliner,3336,241560002,382758,It is really hard to sit on and has lost its softness or cushioning  you can also feel the springs in there.,90.00,1.inspected recliners and sofa for compression of foams. 2. inspected for peeling to recliners and sofa.,1.inspected the foams on the recliners to find that while there is minor compression of the foams I feel that this is well within acceptable tolerances for an 8 year old unit. 2. the unit is suffering from severe peeling to both recliner bases and to the LHF cushion of the sofa. I have provided multiple photos to show the problem.,2020-02-17 09:50:01,Finalised_technician,Foam,Normal Wear & Tear,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Robert Abbott,Richelle Suna,2
Capalaba,CA,South QLD,75082,2017-01-29,Luke,Beveridge,slabev@bigpond.com,0410410624,2020-01-07 19:33:21,BLACK - MILLENNIA - 2 Seater Sofa,4154,579000001,397385,Leather is failing at head rests and back rest area of BOTH 2 seater recliners.  Unsure of what has caused damage.,0.00,,,2020-02-17 08:41:14,Reselect,,,,,,,Kesaia Tavake,,3
Casula,CL,NSW Metro,75083,2019-09-23,Samer,Aqrawi,samer_aqrawi@yahoo.com,0420612633,2020-01-07 19:34:30,BEIGE - JEFFERSON - 2 Seater,2179,612710001,813882,the couch has been sunk in  it is very uncomfortable to sit on. There are only two of us that use this couch all the time  myself and my wife. we rarely have any visitors and when we do it is only during Christmas and Easter. there are no children or pet in the house. we would like an exchange or a refund of the money. we are happy with all the other items we have bought from Amart  unfortunately  this couch is the most uncomfortable after a few uses and while it is sunk now.,90.00,Issue description  the couch has been sunk in  it is very uncomfortable to sit on. There are only two of us that use this couch all the time  myself and my wife. we rarely have any visitors and when we do it is only during Christmas and Easter. there are no children or pet in the house. we would like an exchange or a refund of the money. we are happy with all the other items we have bought from Amart  unfortunately  this couch is the most uncomfortable after a few uses and while it is sunk now.   CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  QUOTE/REPORT - Report if required $20.00 1 $20.00  Total: $90.00,On inspection  the customer complained that all cushions were sank on both 2S and 3S.  Further inspection  the zig zag springs and timber frame of both lounge were in working conditions. The seat foam were softer on the adjacent side of two cushions which indicated that the customer was lying on the lounge instead of sitting on the middle of the cushion.  Please note that the customer was of large built which could contribute to the issue. From previous repairs experience  the lounge wasn't built firmly and may not be able to cope with  the usage of the customer in my opinion.  I would recommend to add (INT1) middle leg to the 3S to reinforce the support. To cope with the body weight of the CM  I would recommend to replace seat foam for 5 cushions (INT2 x 5).  CSC told me to do report only as two tech being assigned,2020-02-17 11:39:21,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Tianye Zhang,2
Butler,BU,WA,75087,2019-02-07,Jesse,Sutherland,Hevanjesse@hotmail.com,0434498628,2020-01-07 19:56:09,BEIGE - LUCIANO - 3.5 Seater Sofa with 2 Electric Recliners,6035,642610002,101745,Splitting leather in a few areas over the sofa,90.00,Leather is cracking on middle seating cushion.  Topcoat in the crack is coming off  A 10 cm crack can  be felt underneath the surface  of the leather  Any repair done to restore the topcoat on the surface have the risk of opening up again due to the depth of the crack. A lasting repair cannot be guaranteed.  Replacement or Cut and sew replacement of seating cushion leather recommended  There is also a 5mm crack starting to appear on the LHF seating cushion and a small scuff mark on RHF seating cushion  Suite is clean and well looked after,Replacement or other option recommended,2020-02-17 10:05:14,Finalised_technician,Cracking,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Robert Abbott,Mahmoud Jeblawi,2
Rockhampton,RK,North QLD,75091,2019-09-04,Sway,Maxwell,Swaymaxwell@gmail.com,0413137193,2020-01-07 20:39:40,BEIGE - ORLANDO - Corner Lounge Suite with Ottoman.,4680,648460002,367642,The issues is nails protruding from the back of the couch just above the cushions coming out through the fabric and the base at the back of the cushion.  It is my belief that this is a manufacturing fault when built. I do not feel safe with this couch. If anything has fallen down the back of the couch I risk cutting my hand on the nails again  when I have to retrieve items such as the remote.,140.00,Sadly  these customers hurt themselves when putting the hand down the back of the lounge. A sharp staple was poking out through the fabric on the lower backrest frame. For safety reasons  we pulled the staple out  but due to the poor manufacturing choices  you can still feel the blunt side of the staples and also the folded webbing throughout the whole back frame. We believe this issue should not have happened.  The manufacture has folded the webbing and staples all along the front of the backrest frame  whereas if they had pulled the webbing down and under the frame   it could have been stapled tidily underneath. These customers are concerned with the lumps and staples as they have a young child who may harm themselves This is not repairable (after the fact) without completely skinning and pulling apart the entire lounge - which is not cost effective at all,There is nothing sharp there now  just some fairly lumpy areas The lounge is a PU leather-look lounge that they got on sale and it is in very good condition,2020-02-17 10:07:21,Finalised_technician,Webbing,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Richelle Suna,2
Ballarat,BT,VIC,75140,2018-07-17,Cynthia,Flenley,flenley10@bigpond.com,0437492343,2020-01-08 11:46:19,BEIGE - LANNISTER - Leather Electric Recliner,3373,577240002,133645,High up on the foot rest it appears that a hole has been worn through.  I do not know how this has happened.,139.00,Small tear at calf area surrounded by small surface splits my first opinion was that it was caused by heal pressure however the customer assured me they don't use it in this fashion. The chair was dirty.  I was informed it is cleaned every 2 months or so with the provided kit Customer family believes they have done nothing wrong and the product is at fault,Inspection and clean test,2020-02-17 09:37:32,Finalised_technician,Cut/Tear,Customer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Jodie Weir,Kaitlin Evans,2
Frankston,FN,VIC,75155,2020-01-02,GAVIN,FINLAY,gavisdad01@icloud.com,0449877447,2020-01-08 13:05:59,STEEL - ROWAN - 3 Seater,3930,587500002,865886,CSC LOGGED CLAIM FOR CM back rest wont click in,90.00,Issue 1: LHF backrest will not connect correctly  this issue is due to frame distance between KD brackets is 15mm to big  when measuring LHF distance there was a 15mm difference  this is causing mechanism arm to have to be forced in which is causing a large gap above armrest and making recliner hard to recline back as this is putting alot of pressure on mech arms. Issue 2:LHF back rest on Rh side where it is connected correctly backrests are out of alignment with middle and RHF along seams by 20mm. I believe this caused by frame out of square linked to issue 1. Issue 3: customer has brought up on day that middle seat cushion and RHF seat cushion seams don't line up by 20mm  which I believe is not acceptable variance due to seams being out by 20 mm. 3 seater recliners in excellent condition Just received.,Issue 1&2: I tried to pack out timber sides however due to amount needed extra 15 mm if I was to pack out this far I could not connect bolts to Kd brackets. Needs frame repairs and int 2 repairs for issue 2. I also believe that mechanism would need to be replaced also as mechanism seems to be twisted also contributing to issue 2. Please note I was able to connect backrest for customer so that she can at least use sofa  please note due to issues there is a 50mm gap above armrest to backrest which should be around 30mm and recliner very stiff to use due to backrest out of square. Issue 3: int 3 repairs needed for adjustment. Customer is not happy about receiving repairs and wants sofa ( 3 seater ) replaced as this is how she received it. Please contact customer to resolve.,2020-02-17 10:43:08,Finalised_technician,Frame,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,AMY BLATCH,2
Toowoomba,TW,South QLD,75201,2018-10-20,Jaquie,Oweczkin,jaquieoweczkin@hotmail.com,0431910224,2020-01-08 20:14:41,CHARCOAL - CHASER - 3 Seater Sofa,4341,510670002,378159,Recliner on LHS of lounge is difficult to get down. This seat does not often get used  this has been an issue since purchase. I have owned several lounges from amart including recliners and have gotten a reasonable amount of use from them. This is not the case with this lounge suite and these recliners.,250.00,On arrival customer showed me that the rhf recliner on the 3 seater is hard to close  on further inspection I found that the mechanism is catching on the base frame . I have replaced the mechanism and the recliner now operates as it should.  The customer also showed me that both backrests of his single recliner rocker chairs have broken  on further inspection I found that both rhf kd backrest brackets of both recliners have come off. I have added new black cover and installed the kd brackets back on. Both recliners now operate as they should. Customer is happy.,job done,2020-02-17 10:44:21,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Catherine Sal,2
Auburn,AN,NSW Metro,75218,2017-11-05,MANISHKUMAR,PATEL,mrpatel_mca@yahoo.com,0430068716,2020-01-09 08:57:32,BLACK - MICHELIN - Leather Corner Lounge,2174,533300001,899899,Hi There we have notice that leather from chair edges are started coming off on most of the chair as per attached picture.,380.00,Issue description Hi There we have notice that leather from chair edges are started coming off on most of the chair as per attached picture.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 CLEAN TEST 100% LEATHER Q&R $20.00 1 $20.00 Accepted Quote Total: $90.00,On inspection  the customer complained three intersections of the leather seat were cracking and damage.  Further inspection  the small section of leather was not visible but cracking down by the frictions between seats. It's caused by poor quality of leather. It can be patched up as RC1 x 2 however no warranty will be provided for existing issue.  Spot test was clean and the household was tidy and well maintained.  Report only. If repairs are approved  service cost $290  2nd CF $70  RC1 Recolouring 110 x 2 $220  Grand total $380  Following up previous report and sprayed matched pigment on the 3 seats.  I'd advised the CM to leave them 3 days to dry off fresh colour.  Job done. Grand total $380,2020-02-17 10:51:52,Finalised_technician,Cracking,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Kaitlin Evans,2
Braybrook,BK,VIC,75306,2018-02-10,Trevor,clarke,clarketrevor@yahoo.com.au,0414060588,2020-01-09 17:48:30,CHARCOAL - CHASER - Corner Lounge with Chaise,3012,527490002,100704,The wood across the front has come away from the join.   The recliner will not go back into a seated position unless forced to do so. The recliner reclines itself sometimes.,380.00,inspected to find the seat frame had failed along the front edge.,removed from site to do the frame repair. repaired the failed timber and placed extra steel brackets to minimise the chance of reoccurrence. completed a repair to the dust cloth.,2020-02-17 14:15:58,Finalised_technician,Frame,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Mahmoud Jeblawi,2
Tingalpa,TA,South QLD,75516,2019-12-01,Iain,King,iainking2000@sky.com,0452616684,2020-01-12 13:22:36,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4178,512010003,824021,LINING UNDER THE FOOT PART OF THE RECLINER HASN'T BEEN STITCHED IN,90.00,the fly has torn where it holds the legroll to the footrest board.lhf recliner,cannot hand stitch as it is  a linen material that is freying so hand stitch wont hold plus customer not happy that it is only 2 months old.,2020-02-17 12:16:56,Finalised_technician,Flys,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,Kaitlin Evans,2
Yamanto,YO,South QLD,75533,2019-01-10,Jennifer,Hodge,Jenlee.hodge@gmail.com,0407178400,2020-01-12 15:46:23,BEIGE - MILLENNIA - 2 Seater Sofa,4341,624170002,746112,There is issue with both side of chairs the foam is coming out also the lefts side is jumping when open and closing,124.00,Zipper under both recliner has come undone causing the foam to fall out  the zipper needs replacing as there is no glider to close the zipper  customer has also pointed the headrest is uneven when in use  this would be caused due to broken internal frame,New quote submitted,2020-02-17 13:30:13,Finalised_technician,Zipper,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Robert Abbott,Naomi Hughes,2
Campbellfield,CF,VIC,75543,2016-05-05,Vishal,Malhotra,vishalmalhotra71@yahoo.com,0422310681,2020-01-12 17:11:05,BROWN - CHASER - 3 Seater Sofa,3064,510670001,529200,Left Recliner  springs are coming out. Recliner Product  sagged also the recliner product  is tilting on the left side and not sitting straight when you sit it kind of,360.00,1) Customer complained that  recliners are not working properly. On inspection I have found out that LHF and RHF recliners of a 3 seater lounge has bended. External force from the customer has caused the damage. Likely cause external force from the customer. 2) Customer also complained that the seat cushion of LHF recliner is very uncomfortable to sit on and they can feel the springs. On inspection I have found out that pocket springs in the seat cushion has broken and can be seen coming out of dust cover. Lack of glue while manufacturing the seat cushion has caused the damage. Low grade quality of the pocket springs has not helped the issue. Likely cause manufacturer.,1) Both bended mechanisms need to be replaced  2) I can replace the pocket springs to fix the issue.  Work done I have replaced both bended mechanism and also replaced broken pocket springs. All fixed. Customer happy.,2020-02-17 11:31:32,Finalised_technician,Mechanism,External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Jackie Moyle,2
Waurn Ponds,WS,VIC,75590,2019-02-01,Melanie,Steele,missmel78@hotmail.com,0415750104,2020-01-13 11:04:08,STEEL - BALLAMY - Recliner,3216,624520001,840152,The mechanism is very clunky to use and putting the foot rest down is difficult as it feels as though it gets stuck.  There is a bolt underneath that keeps coming out also. My mum is elderly and I’m worried she is going to get stuck in the chair with the foot rest up and not be able to get out and possibly hurt herself.,90.00,Please note that there are multiple issues with this claim.  Customer concerned that the chair is wobbly  upon further inspection it showed that the mechanism is bent.  Foot piece wobbly  upon further inspection it showed that the T nuts that contain the bolt connecting the mechanism to the foot piece have dislodged.  Both the left hand and right hand side arms are wobbly probable cause would be the customer getting herself up out of the chair.  Customer is elderly and not overly sure footed.,Report photos and quote,2020-02-17 14:25:00,Finalised_technician,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Ann D'Ambrosio,2
Campbellfield,CF,VIC,75616,2018-02-20,Nada,Taha,Kawsar.m@live.com,0402573910,2020-01-13 13:04:56,GREY - BONZA - Corner Lounge with Chaise,3046,515150002,586941,As you can see the stitches coming off,90.00,1) Customer complained that the seats are sagging and uncomfortable to sit on. On inspection I have found out that foam of the 3 seats has broken ( as seen in the pics.)  Which is causing the issue. Lack of glue while manufacturing the seat cushions has caused the damage. Low grade quality of the foam has not helped the issue. Likely cause manufacturer. 2) Customer also complained that the stitching has opened up. On inspection I have found out that stitching between the back cushions of 2 middle seats has opened up. Burr in the needle while manufacturing the panel has caused the damage. There is no other damage in the lounge and can still be used. Likely cause manufacturer,The foam of all 3 seats need to be replaced I can restitch the panel to fix the issue.,2020-02-17 14:32:21,Finalised_technician,Foam,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Robert Abbott,Ann D'Ambrosio,2
Rutherford,RD,NSW Metro,75650,2019-10-26,Joanne,Sultana,mjsultan@bigpond.net.au,0412606612,2020-01-13 16:11:40,BEIGE - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,2319,577280002,824899,The side arm is bubbling up in 2 place I have look at the rest of the lounge and that seems to be alright at the moment. We are unsure of why this is happening lounge is hardly been used.,186.00,Item 1# The RHF armrest on the 3RR has a chip of pigment missing. The cause of this is not clear but appears to be lifting like a small flake.  Item 2# The Single recliner  the customer is not happy with the seat base puddling. In my opinion this is just normal wear & tear / leather stretching.,Item 1# Completed a surface repair  colour match and spray.   Item 2# No action required.  Note: The customer is Extremely fussy and is looking for issues with the leather the size of a pin head  I explained that there are natural imperfections with leather.   The customer then says her last lounge was 30years old and this lounge is already wearing.,2020-02-17 14:53:37,Finalised_technician,Topcoat,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Robert Abbott,Jay Shaw,2
Gepps Cross,GC,SA,75652,2017-02-25,Yash,Kapahi,yash.kapahi1@gmail.com,0431681262,2020-01-13 16:22:39,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,5092,577280001,1004526,As we have claimed before about this issue  the sofa seats have been deflated due to that my dad started to get back pain and it's been a year since I have logged the claim. we need this issue to be fixed ASAP. As it is visible in the pictures that one side of the sofa is more deflated than the other this not normal wear and tear this is some serious issue which is effecting my farther's health.,270.00,Customer not happy with the feel of the RHF seat on 3s lounge. the issue is in the seat foam softening up/ compressing  there is no issue with the frame or suspension. This can be repaired with a foam insert. I will quote for repair and book if approved,inspection only  Returned to boost seat foam on the RHF seat of 3s lounge.,2020-02-17 11:54:59,Finalised_technician,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Jacob Faria,2
Osborne Park,OP,WA,75662,2018-06-08,Terri,Brown,terribrown23@hotmail.com,0409461492,2020-01-13 16:51:14,BEIGE - MILLENNIA - 3 Seater Sofa,6069,579010002,237155,The zip that holds the padding for the footrest area keeps bursting and causes padding to keep coming out... but my greater concern with this chair is that there is a definite lean extending out from the right armchair side and there has been a recent clunking noise that occurs in the right side of the chair when resuming chair back to upright position. Use of chair has been normal.. no explanation for issue/damage,20.00,Issue 1- The LHF armrest of the 3rr is leaning outwards and is very loose. There is only one small area where the armrest joins the seat frame. This can result in the above mentioned issue. Issue 2- Part of the foam of Legroll is hanging out of the pocket. The zipper has failed.  Issue 3- The same recliner is jolting when retracting the footrest. The extension arm is hitting the bottom frame and ends to be replaced.  Issue 4- The same issue is now occurring on the RHF recliner when retracting the footrest.  The customer only notified me of this upon arrival so I did not have enough parts to finish the job. Also the cost of the service request has changed significantly.,Quote-Quote includes replacing both mechanism  hand sewing the legroll zipper closed. Straightening and strengthening the armrest.,2020-02-17 11:19:56,Reselect,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Robert Abbott,2
Bundaberg,BG,South QLD,75712,2020-01-09,Garry,Evans,bunyip21@outlook.com,0407790220,2020-01-14 09:59:56,GREY - DELUCA - 3.5 Seater RHF Chaise with Inbuilt Electric Recliner.,4670,661390001,559571,KAITLIN FROM CSC LODGED ON CM BEHALF - NEW LOUNGE   Electrics not working  not sure if power pack or something more  cm has tried other power points and checked connections,190.00,There is a faulty power inlet power box - we were able to bypass this so customer could operate the recliner in the mean time. We will need replacement part which we can then replace in customers home.,part ordered. Returned with part and replaced in customers lounge. This has resolved the issue. Repair complete,2020-02-17 11:01:31,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Kaitlin Evans,2
Townsville,TV,North QLD,75744,2018-06-27,Sandra,Galliozzi,sandragall@telstra.com,0429852745,2020-01-14 12:25:42,CHARCOAL - CHASER - 3 Seater Sofa,4818,510670002,357966,the cushion has collapsed really bad on couch 1  it happened on couch 1 not long after it was purchased and delivered.,350.00,Chaser 3STR x 2  Purchase Date: 27.06.18  The lounges appear to be in good condition.  1. LHF 3STR - RHF recliner: seat cushion front border foam has shifted causing loss of shape and support for seat cushion. Repair needed.  2. Backrests loose on lounge. KD brackets need tightening.   3. RHF 3STR - LHF recliner: seat cushion front border foam has shifted causing loss of shape and support for seat cushion. Repair needed.  4.  Backrests loose on lounge. KD brackets need tightening.,2 x front of seat cushions opened up. Seat cushion front edge border foams reposition and resecured to springcells to prevent them from moving. Foam still in good condition.  All backrest brackets tightened.  CF + R/Q + INT2 (x2) + INT3 = 350,2020-02-17 11:11:32,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
Rockhampton,RK,North QLD,75854,2019-02-26,Regina,Merritt,rdallo_84@hotmail.com,0416590862,2020-01-15 12:37:05,LIGHT BLUE - ABBY - 3 Seater Sofa,4715,616170001,362654,The main timber frame that supports the leg has broken.  The timber is broken on both sides of the leg so the leg has no structural support.  Photo shows which leg  but damage is internal.   Sofa has been put on its side so the 3 and 5 year old kids don't get on it.,350.00,The internal timber used for the rear LHF foot had completely come apart and no longer offered support for that foot. This made the lounge very unstable so the customer had put it up on its side so it could not be used After dismantling the whole corner I could see this highly weighted area was only made from three small strips of plywood. It was only a question of time for this to break.,In order to repair  we removed the poor plywood and replaced it with a solid block of 70x35mm timber and secured it all into place with a number of large timber screws. We then replaced the Tnuts and tidied up the upholstery and refitted the foot This corner is now extremely solid and will not break.  Repairs completed,2020-02-17 11:03:57,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Richelle Suna,2
Oxley,OX,South QLD,76025,2016-12-05,Maria,Archila,archila1@bigpond.com,0414650410,2020-01-16 18:50:48,GREY - JAXON - Recliner,4300,563760001,402058,Reclining mechanisms on both single recliners are not working properly. One recliner is extremely loose  it doesn’t feel secure when you sit on it. The other recliner when putting the the foot rest down needs a lot of force to click it back into place.,210.00,1- recliner was being difficult to close and was not catching/locking when it trying to shut it. 2- back rest of second recliner had become loose,Repaired mech and tightened all KD brackets,2020-02-17 10:45:20,Finalised_technician,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,AMY BLATCH,PAUL NEWNHAM,2
Cockburn,CB,WA,76028,2017-08-05,Michelle,Langford,freefallingshell@hotmail.com,0439760822,2020-01-16 19:01:25,BLUE - PHOEBE - 3 Seater Chaise,6171,576740002,255228,Because the cushions are attached they have pulled away from the back of the couch from I would say normal use but it must pull when you get up and down,160.00,The seam between the backrest cushions and the back of the lounge of the 2S section has separated   There is no evidence of the area being sat on and the back of the lounge is up against the window so it is hard to say if this is customer caused. The thread may have been partially cut by the sewing machine while sewing the intersecting seam during manufacture.,Tied into the existing threads and hand sewed the area with a doubled over thread to strengthen the seam.,2020-02-17 13:30:22,Finalised_technician,Stitching,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Robert Abbott,2
Campbellfield,CF,VIC,76037,2017-09-17,Raman,Malhotra,shwetamanik@yahoo.com,0433033696,2020-01-16 20:12:25,CHARCOAL - SPARTACUS - Corner Lounge,3064,512030002,577815,Recliner not working  lounge bending from one side. Needs to be replaced,170.00,1. Customer complained that the recliners are not working properly. On inspection I have found out that the mechanism of LHF recliner of a 7 seater recliner  lounge is broken. External force from the customer has caused the damage. Likely cause external force.,1) I have replaced the bended mechanism. All fixed customer happy.,2020-02-17 11:43:27,Finalised_technician,Mechanism,External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Naomi Hughes,2
Springvale,SV,VIC,76063,2014-12-21,Steve,Kastelic,skasteli@bigpond.net.au,0439966551,2020-01-17 10:23:38,BLACK - ROCCO - Leather Corner Lounge Suite,3170,511270002,67565,Recliner foot links are bent and arm rest has movement  also foam has compressed in the recliner.,280.00,LHF end recliner has a bent mechanism and is unable to be used  armrest loose and bent downwards  softening of seat  rest of lounge is in ok condition  evidence of dog hair/contact.,Replaced mechanism  added foam to seat  adjusted armrest and added bracket to stabilize armrest which improved although would not guarantee future issues as metal frame has movement  customer was satisfied and understood.,2020-02-17 11:08:01,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Naomi Hughes,2
Ballarat,BT,VIC,76092,2020-01-11,Rachel,Huggett,rachelcherie112@gmail.com,0408323252,2020-01-17 13:29:56,BLACK - DELSIN - 3 Seater with 2 Inbuilt Recliners,3352,614650001,152148,The recliner doesn't recline  the arm hits the bar and gets stuck,170.00,The extension plate on the right-hand facing side is too high and it was fouling on the mechanism. Please  please on the other mechanism was not so high. but could potentially be a problem later on.,Since the actual mechanisms with sound and not worn. I reduced the size of the plates on both mechanisms.,2020-02-17 12:39:46,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Robert Abbott,Marie Pollock,2
Morayfield,MF,South QLD,76104,2019-04-14,Marie,Stevens,mariestevens1962@gmail.com,,2020-01-17 14:40:37,CHARCOAL - CHASER - Recliner,4510,510660002,1008259,There is a lean on the chair. Once the chair reclines out it starts to go on a lean and tilt,240.00,Single stand alone rocker recliner leaning to one side when backrest is reclined. Inspection has found  rocker base sitting on an angle. Rocker base appears to have gradually shifted out of alignment overtime from use. Part most likely faulty in manufacture.   Suite is in good condition.,Rocker base part to be ordered. Mechs sent out from spare parts only have arms  no base.  Repairs completed 14.02.20 1. Replaced mechanism.,2020-02-17 08:11:04,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Rose Tandy,2
Helensvale,HE,South QLD,76187,2017-01-26,Leisa,Bromiley,leisabromiley@hotmail.com,0401154294,2020-01-18 13:59:26,BEIGE - THEODORE - 3 Seater Sofa,4216,577530002,386150,The leather is again peeling on the couch. This time it is peeling back in the same area that we previously logged a claim for on the seat part along the seam however it is also peeling on the back rest along the seam and there is an area where it is peeling on the head rest as well. This is the third time I have had to log a claim because the leather is peeling which I was told wouldn't happen when I purchased the lounge.  I believe this continues  occurring as the couch is defective/faulty. We don't have any animals or children and both work full time so little time is spent on the couch.  Your help in rectifying this issue is much appreciated.  Thanks Leisa,290.00,On inspection the customer pointed out multiple areas where the pigment as worn off  on both end recliners of 3seater    these areas that are peeling are mainly on the raised seams. And a small spot on the Lhf headrest. This appears to be an adhesion issue as this issue occurred approximately 12months after purchase and as been repaired twice previously. I found the lounge to have a large build up of dirt within the grain of the leather . I did a spot test and this showed the lounge to be clean. The customer claims to clean regularly with leather doctor products. Doing a normal wipe over  clean wouldn’t remove this dirt build up. This may be the reasoning before the breakdown of pigment on the headrest due to a build up of body oils in the pigment.   In my opinion I believe the reason for the breakdown of pigment on the seams is due to poor adhesion and I would deem this a tannery fault . However the headrest issue may be due to lack of proper maintenance or body oil penetration,These areas could be repigmented however this is likely to keep reoccurring   If repaired it would cost $200+gst with no warranty.   Cleaned and repigmented damaged seams and patch in headrest,2020-02-17 13:04:17,Finalised_technician,Peeling,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Rose Tandy,2
Cockburn,CB,WA,76328,2016-06-30,Shirley,D'Olieslagers,famdolieslagers@hotmail.com,0424962151,2020-01-20 13:04:10,BLACK - ORIS - 2 Seater Sofa,6164,527220001,231703,The two seater sofa is dropping down in the left side corner.  The other 3 seater sofa we bought  and the right side on this one are still firm and in great condition. No known reason to us why this is happened. And as it is in warranty and we don’t think this is normal wear and tear  we would like to ask if someone can have a look at it and hopefully they can fix or replace it for us.,310.00,The side suspension and structure rail on the lhf side has broken. This also holds the cross webbing in place. Both corner blocks have broken lose.,Base opened  All the broken sections and the staple nails pulled out . Cut a thicker stronger timber side rail and shaped to fit in a specific shaped recessed area. Secure with glue and metal brackets  Reattached webbing to sides Glued cover over zigzag to hold in place.,2020-02-17 12:35:58,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Jackie Moyle,2
Springwood,SW,South QLD,76377,2018-08-22,Jake,Stewart,jakeystewart@gmail.com,0430443899,2020-01-20 16:24:56,DARK GREY - SPARTACUS - Corner Lounge,4113,512030004,222617,Part of the recliner mechanism  (Metal bar) has bent and is stopping the spring from fully moving. This doesnt allow the couch to close properly.,170.00,On inspection; 1 The lhf recliner mech of the two seater has a bent arm which stops the recliner from closing. 2 One of the rubber stoppers that bolts the recliner onto the metal runner is missing which also makes the recliner wobbly. Sofa in good condition.,Inspection and report; I have straightened the bent arm for the time being as awaiting mech to arrive. 1 Removed faulty mech and replaced with new one. 2 Fitted new rubber stopper.  Cm happy.,2020-02-17 12:47:38,Finalised_technician,Mechanism,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,AMY BLATCH,Richelle Suna,2
Springvale,SV,VIC,76397,2016-06-03,Fadel,Khoury,christinakhouryfadel@gmail.com,0450828137,2020-01-20 17:53:34,BLACK - ROCCO - Leather Corner Lounge Suite,3169,511270002,85775,The foam inside the armrest has collapsed. The armrest has always used been used properly  indicating a deficiency in the integrity of the foam/material used inside of the armrest.,420.00,1. LHF armrest has collapsed due to broken top panel from a lack of timber supports. 2. LHF end recliner is difficult to open and close as the footrest is hitting the armrest.,1. I cannot access the top of this arm due to solid panels being in the way. 2. Adjustment required.  1. Added new panel and solid timber supports.  2. Trimmed back timber side panel and adjusted fittings to allow recliner to close.,2020-02-17 12:49:09,Finalised_technician,Frame,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Robert Abbott,2
Springvale,SV,VIC,76447,2019-05-17,Brett,Fisher,brettf732@gmail.com,0422611428,2020-01-21 10:40:25,NAVY BLUE - BRIGETTE - 3 Seater Sofa,3173,633870002,123499,First issue is that one of the buttons has fallen off the couch.  Secondly last night my daughter sat onto the couch and the middle stabilising leg and one rear leg broke away leaving her falling to the floor.  The middle stabilising leg split into 2 parts. The rear leg pulled out of the screws and plate attaching it to the couch.,200.00,issue 1 buttons missing from lounge probably due to wear & tear. issue 2 front right leg snapped off . may have worked loose. issue 3 centre leg snapped .probably gave way when the others leg snapped.,issue 1 ordered buttons twice from spares department   never received any .apparently they don't have or supply buttons. issue  2 Replaced broken leg. issue 3 Replaced broken leg  after having to order its twice,2020-02-17 12:43:39,Finalised_technician,Buttons,Normal Wear & Tear,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Robert Abbott,Vaishnavi Ravichandran,2
Townsville,TV,North QLD,76471,2019-03-03,Glen,Boyle,bjbsg@outlook.com,0402866152,2020-01-21 13:35:08,BLACK - SAN MARCO - Leather Electric Recliner,4811,511280001,372148,stitching on front of arm coming undone,160.00,San Marco Leather Electric Recliner  1. LHF electric recliner - LHF armrest: Seam stitching coming undone on front outer corner of armrest - about 5cm.,Handstitching repair done. Customer satisfied with the result.  CF + R/Q + S2 = 160,2020-02-17 14:58:26,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Brenda Stewart,2
Pakenham,PK,VIC,76473,2019-03-27,vicki,boatwood,vickiboatwood@bigpond.com,0488344100,2020-01-21 13:51:48,BEIGE - CAPELLO - Electric Recliner,3806,642570002,819768,close up chair has always been loose at the back compared to the other chair. also staples are showing where it has come away from the bottom pad,90.00,Both issues on single recliner. Issue 1: footrest/ legrest areas leather has come away exposing staples RHF side. On inspection I found that leather strip that connects from legrest to footrest was only stapled on the edge causing leather to come away. Issue 2: backrest loose and out of alignment  customer has mentioned that this issue has been there since recieved. On inspection I found that issue is with the mechanism itself  arms that connects to backrest seam to be sloppy and loose. Needs complete new mechanism.  Recliner was in excellent condition.,Issue 1: needs int 2 repair. Issue 2: m2 repairs ( offsite) due to design the backrest is not a simple click on and off system as fixed seat needs to be removed to gain access to both mechanism and backrest.  Please note I removed all exposed staples for customer due to being unsafe which customer appreciated.  Customer has told me she is not at all happy about receiving repairs as recliner is less than 12 months old and wants it replaced. Please contact customer to resolve.,2020-02-17 12:36:19,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Jackie Moyle,2
Hoppers Crossing,HG,VIC,76516,2017-12-26,Clive,Roberts,cliveroberts@optusnet.com.au,0438575912,2020-01-22 09:42:04,CHARCOAL - CRESSIDA - Electric Recliner,3029,594210001,75499,Stitching has come apart causing the foam to come out.,180.00,The stitching attaching the inner liner to rear of the leg rest ( near zips)  on single recliner has failed resulting in foam/wadding being visible PO NO: 055 3011041 Recliner along with 2S unit  located in home cinema room  well used but reasonably clean and tidy condition (4),I have repaired the failed sections of stitching by hand sewing whilst on-site  issues resolved  cm happy. Job complete,2020-02-17 13:20:16,Finalised_technician,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Vaishnavi Ravichandran,2
Glendale,WY,NSW Metro,76606,2017-10-12,John & Lyla,Meskauskas,meskdew2@bigpond.com,0409902104,2020-01-23 10:01:17,BEIGE - SAN MARCO - Leather Electric Recliner,2324,511280005,756472,Cm called abou ttheir recliner having the leather coming off  from the laft hand arm rest.,225.00,The customer reported that the pigment is peeling on two armrests on a single recliner.  In my opinion this is due to the male customer having oily skin  the headrest is covered and the armrests show where his arms and hands are located which has caused the sealer coat to rub off.,Completed two surface repairs and recoloured both armrests. The customer was happy with the work. Note: Due to body oils which have already contaminated the leather  there is no warranty on the repair and I believe the only way to repair this properly is to replace the leather on both armrests.  I advised the customer that this repair may not last due to oils present.,2020-02-17 14:43:52,Finalised_technician,Body Oils/Perspiration,Customer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Jay Shaw,2
Waurn Ponds,WS,VIC,76746,2019-04-25,Wayne,Noble,wayne@ausnoble.com,0414936194,2020-01-24 16:40:10,BLACK - OPTIMUS - 2 Seater Sofa,3226,625810001,841398,The USB plug on the left arm (looking at couch) is not working. We have tried using different cords and devices but nothing is charging. Power to both chairs  the blue lights and the USB in the 2nd chair are all working fine.,130.00,Left hand facing recliner switch and USB  the USB plug not working or charging. Upon further inspection it showed that the switch was faulty  In my opinion I believe this to be a manufacturing issue Remainder of the suite is in very good condition,Replaced switch and tested as required,2020-02-17 11:52:48,Finalised_technician,Trigger Button (Electric),Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Richelle Suna,2
Cockburn,CB,WA,76752,2018-09-24,MICHELLE,GIANOLI,Michelle.Gianoli@ge.com,0451255119,2020-01-24 18:07:51,BLACK - ALBERTA - Corner Suite,6164,578750001,279398,On one of the recliners it looks like the zip underneath has come off as the foam where the feat sit is coming out as per pictures.,490.00,Foam sticking out bottom of footrest,Inspected found foam sticking out bottom  foam is actually seat cushion foam that has come through leg roll as it is all one piece Took to workshop  had to remove mech and leather refit seat foam and carry out legroll repair  refit foam and leather,2020-02-17 13:10:43,Finalised_technician,Foam,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,Robert Abbott,2
Cairns,CN,North QLD,76755,2015-07-04,Russell,Jarrott,rusty.jarrott@bigpond.com,0424591677,2020-01-24 21:38:21,PRADO - ROCCO - Leather Corner Lounge Suite,4879,511270001,322369,We have two issues  1) The spring that allows the recliner foot rest to stay closed has snapped one end off. This has happened from general wear & tear. 2) The recliner latch cable has broken  cable has come away & lead end has broken off end of cable  again general wear & tear.,130.00,Trigger broken at handle end on single recliner Mechanism Tension spring on same recliner is broken,Removed and replaced trigger. Had to source another spring as it wasn’t one that I had on board,2020-02-17 13:44:54,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Naomi Hughes,2
Casula,CL,NSW Metro,76831,2018-11-26,Fadi,Abdulrahman,fadi_rahman1@hotmail.com,0477096516,2020-01-26 11:21:00,BLACK - MARISSA - 3 Seater Chaise,2170,588290001,816735,Cushion for the chaise has deflated  no cushion or protection and when u sit down now you feel the wood. Faulty cushion or product not assembled properly by supplier.,310.00,Issue description Cushion for the chaise has deflated  no cushion or protection and when u sit down now you feel the wood. Faulty cushion or product not assembled properly by supplier.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension $110.00 1 $110.00 Material (foam) $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $280.00,On inspection  the customer complained seat foam was dent on the LHF seat adjacent to the chaise.  Further inspection  the plywood timber to hold the webbings was being pull off the timer frame which cause the seat foam dropped into the cavity. In my opinion  it is a INT1 minor frame repairs and INT2 webbing fixing.   It's too early to call ACS at 8:00am Sydney time and fix that on site to avoid further damage to the lounge and second call out fee $70. By adding a new timber rail and re-attached webbings to fix the issue to the satisfaction of the customer.  Job done. Revised cost to $310  Minus material cost $80 Plus INT1 minor frame $110,2020-02-17 13:28:40,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Olwen Silversides,2
Hoppers Crossing,HG,VIC,76839,2016-10-29,Jayson,Barola,jaysonbarola@outlook.com,0413961502,2020-01-26 13:20:22,CAMEL - AURORA - Fabric Chaise,3029,534880001,51444,The footing of the sofa was snapped and broken. Also the other metal footings looks bend and might as well break. Foams are already deformed.,130.00,The rear RHF metal leg installed at manufacture has snapped  couch is not usable as a result PO NO; 0602768299 Suite in generally good condition no major marks or stains (3),I have replaced the affected legs using replacement parts supplied on-site  issue resolved  cm happy. Job complete,2020-02-17 13:21:11,Finalised_technician,Legs,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Ben Stephens,2
Waurn Ponds,WS,VIC,76840,2017-09-30,Mark,Petterwood,mark.petterwood@astutefinancial.com.au,0413771044,2020-01-26 13:39:36,BLACK - MILLENNIA - 3 Seater Sofa,3226,579010001,815009,Lost power to the Left side chair - no idea - we checked all cables to make sure they were all plugged in. the Right side chair works perfectly,190.00,Right hand facing recliner not opening. Upon further inspection it showed that the cup holder switch was faulty. I believe this to be a manufacturing issue.,Replaced faulty switch and tested as required,2020-02-17 11:59:56,Finalised_technician,Trigger Button (Electric),Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Ben Stephens,2
Rockhampton,RK,North QLD,76863,2017-09-24,Sharon,Bolt,sharon.bolt@yahoo.com,0418735428,2020-01-26 16:48:29,CHARCOAL - CRESSIDA - 3 Seater,4701,594230001,339548,Recliner will not recline. Head rest works and lights are there but no movement. It did make a funny noise and have trouble closing a week ago but next day wouldn’t work. Have checked all cords and they seem to be connected properly.,170.00,We arrived to assess the issues with this Cressida 3 seater Both LHF and RHF ER recliners had problems. 1. The LHF cup holder was intermittent and would only operate sometimes. 2. The RHF cup holder button was faulty and did not light up at all.,To repair both issues  we completely replaced both cup holders and replaced them with two pre-ordered ones that we took with us. Tested and all working correctly  repairs now completed and customer very happy,2020-02-17 15:17:42,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Rose Tandy,2
Morayfield,MF,South QLD,76882,2017-01-20,Olivia,Brealey,brealey2016@gmail.com,0435452566,2020-01-27 09:13:37,CHOCOLATE - MAGNUS - Corner Lounge,4511,531060003,955832,2x issues:  (1) stitching has come undone - unsure of the cause? Maybe this part was stitched as tight? (2) the seat has sunken. This has been looked at once before with a warranty claim. The assessment said it was fine but we have never been happy with this seat since the assessment and it is not fine. It is clearly sunken  which can be seen from the photos  and is uncomfortable to sit in. I think its bad for my back to sit in as it doesn't have the right support no longer. The material on the seat part is clearly bubbly - showing that something is wrong underneath.,270.00,Multiple issues with this suite.  1. Top stitch undone along backrest of RHF electric recliner of corner suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.  2. Customer concerned with seat cushion sinking on RHF electric recliner of corner suite. Inspection has found nothing out of place structurally. Foam has softened overtime due general use. This recliner appears to be the most used as it is positioned directly in front of the TV. High use area wear and tear.  3. Customer concerned with backrest padding softening on RHF electric recliner of corner suite. Backrest cushion design consists of a dacron loosefill pillow cased by foam boarders. Dacron loosefill has softened overtime from general use causing backrest to lose some of its support. Have explained to customer that loosefill softening is a part of wear and tear. This seat appears to receive the most amount of use.,Customer has requested for store to contact them regarding the backrest issue. No further improvements can be made to this area.   Suite is in good condition.   Repairs completed onsite. 1. Resewed stitching undone. 2. Added booster foam to seat cushion.,2020-02-17 08:09:51,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Rose Tandy,2
Waurn Ponds,WS,VIC,76926,2019-06-30,ANDREW,IVES,andei@bigpond.com,0418339559,2020-01-27 14:45:37,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,3217,534600001,844082,not sure of the cause of this maybe its happened in the manufacturing process or maybe through the recliner being used.,160.00,Centre seat cushion of 3 seater  top stitching coming undone corner of leg roll  It would appear that the thread had not been  correctly fixed off. Most likely cause would be a manufacturing issue. Remainder of the suite is in good condition,Repaired as required,2020-02-17 12:44:55,Finalised_technician,Stitching,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Robert Abbott,2
Yamanto,YO,South QLD,76931,2017-10-26,Nicholas,Wiegand,nwigaldo@hotmail.com,0438157462,2020-01-27 15:18:04,BLACK - MILLENNIA - 3 Seater Sofa,4306,579010001,727472,1. Nil power to the control panel even though power available to recliner. Recliner stuck in reclined position.   2. Head rest motor delayed when raising.   3. Have two ‘down’ buttons for headrest in control panel.   N.B. All connections have been checked & are all plugged in.,130.00,On my visit customer informed me the buttons on 2 seater on both cup holders wouldn’t light up and due to this happening the recliners won’t work. They said the have check all connections and everything seem to be connected well.  On my inspection I found the transformer’s lead was unplugged and this was causing the interruption of power to both recliners.  Also during my inspection customer pointed out the rhf headrest was not working properly. When I checked this issue I found headrest was unbolted causing being loose and not working properly. No new cup holders and motor were needed for this repair.,I reconnect transformer unplugged cord and on headrest I adjusted and reattached it,2020-02-17 10:44:44,Finalised_technician,Fasteners/Connectors,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Rose Tandy,2
Waurn Ponds,WS,VIC,76934,2019-02-10,LINDA,LESLIE,nails.2@bigpond.com.au,0418366335,2020-01-27 15:28:29,DARK GREY - SPARTACUS - 3 Seater Sofa,3228,512010004,839049,I believe the foot rest has not enough padding in it & has just gone down to the wood  also the mechanism is very week &  not supportive enough. I really am so disappointed with the lounges I have purchased & so unhappy with the whole system  would like to buy a Spartacus recliner but have reservations also. Thank you for your time Linda Leslie,260.00,Please note that there are multiple issues  ( very needy customer ) Chair sitting on a lean: upon further inspection it showed that the mechanism was bent slightly ( was replaced October last year) probable cause  customer  re education was used. Same recliner  foam sitting flat on leg roll. Upon further inspection it showed that the underside zips on the leg roll were either ripped or broken.,New mechanism fitted  Leg roll zips and seams repaired  Spacers added to the mechanism sitting in between the bottom of the mechanism and the rail.. Dust cover repaired on the base of the arm,2020-02-17 15:29:26,Finalised_technician,Stitching,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Robert Abbott,2
Nunawading,NW,VIC,76955,2019-11-17,Kathryn,Dunn,michaelkathryndunn@gmail.com,0411095550,2020-01-27 18:29:28,CHARCOAL - SENTINAL - 3 Seater,3152,625790001,321155,The zips on the left hand side recliner are broken and the filling is coming out which causes issues with closing. The closing issues is pulling the seat down at the front. Please note  the original lounge was replaced due to issues and we only received this one mid-December  would love to see this resolved at the earliest.,180.00,Rhf legroll stitching has come apart and zips broken making foam come loose  the lounge was in excellent condition.,Hand stitched seams and zips back together.,2020-02-17 13:09:31,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Robert Abbott,2
Braybrook,BK,VIC,76962,2019-05-29,Erin,Creasey,Erinjade111@hotmail.com,0403357234,2020-01-27 20:55:18,CHARCOAL - CHASER - Corner Lounge with Chaise,3338,527490002,121454,One corner has a sharp metal piece that has come away from the frame  a sharp pointy object is also protruding out the back of the couch.,90.00,Inspected to find the zigzag spring had come out on the recliner. The soft edge on the LHF end recliner has come unfastened and torn through the vinyl.,Refitted the zig zag spring and added some webbing to secure. Called CC to get direction on the soft edge. It requires removal from site to be refitted and then a vinyl weld? To repair. There is no guarantee that this is a final solution as the area to be repaired is on a corner and is very close to the cover material  I am not 100% confident that we can apply enough heat to the area for vinyl weld and maintain the integrity of the covering material. this issue is very close to the facing material  approximately 1cm. I have provided the quote for attempted repair as advised by CC have accepted adjusted quote and submitted report,2020-02-17 13:19:13,Reselect,Zig Zag Springs,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Kelsey Oliffe,2
Warana,WA,South QLD,76971,2017-06-20,Des,Allen,woggy60@vtown.com.au,0431171468,2020-01-28 07:52:38,BEIGE - MILLENNIA - 2 Seater Sofa,4555,579000002,433696,Chair will not recline. This has happened before twice to my recollection. This lounge came with a 10 year guarantee. I hope this does not occur anymore. The technician replace a switch last times.  We would like this fixed asap please.,130.00,The RF recliner is not working,Replaced the cup holder with switches - check ops all now normal,2020-02-17 14:50:52,Finalised_technician,Trigger Button (Electric),Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Rose Tandy,2
Cairns,CN,North QLD,76975,2011-04-14,JOHN,ARMAGNACQ,sales@cairnsbrake.com.au,0407630239,2020-01-28 09:27:06,BLACK - CELEBRATION - 3 Seater (2Inbuilt Recliners) + Recliner + Recliner,4868,364760003,210456,#1 chair there is something broken away in the back of chair and the foam has collaped under rhside when sitting. #2  the foam has collaped under rh side when sitting,420.00,Single recliner backrest frame lose and twisting. 2 single recliner seats zigzag springs are stretched.,Cross braced one single back rest Added stretch webbing and foam to base of both single recliners,2020-02-17 13:16:46,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Rose Tandy,2
Darwin,DN,NT,76980,2019-09-14,Alanna,Saunders,alannajane10@gmail.com,0466893822,2020-01-28 09:54:00,GREY - MARLOW - 3 Seater Chaise,800,533050001,115579,I went and sat on the couch the other day and I heard a snap noise. I then pulled the couch up to notice that the springs have come through the bottom of the couch.,200.00,Three zigzag springs have slipped out of the spring hangers & dropped through the dust cover.,Three new spring hangers have been fitted  & the springs reattached. A new dust cover has been fitted also.,2020-02-17 15:33:45,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,AMY BLATCH,Olwen Silversides,2
Bundaberg,BG,South QLD,76998,2018-05-28,Pamela,Clark-Brumley,foxpanda@bigpond.com,0421960550,2020-01-28 11:45:39,CHARCOAL - CHASER - Theatre Suite,4670,526710002,540320,The Recliner Release Catch does not work. I do not know why it does not work or what caused it to fail.,110.00,Broken trigger,we replaced this trigger and tested to ensure it was operating as it should. Repair complete,2020-02-17 11:28:05,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Rose Tandy,2
Cockburn,CB,WA,77029,2019-08-12,Yang,Bai,Mirandaapple2@hotmail.com,0430822088,2020-01-28 14:51:01,BEIGE - CAPELLO - 3 Seater Sofa with 2 Electric Recliners,6164,642590002,292127,The middle seat looks fine  but when we sit down  the middle seat is quite soft and feel sit in a hole.,200.00,The. Centre seat sinks in significantly. I could hardly get out. I opened the base and saw that all six zig zag springs have broken lose. There was no suspension holding the seat up . They were poorly installed,Opened base and installed new zig zag clips with several screws  Installed all six springs  I confirmed with the customer if she was happy with the results I,2020-02-17 14:54:20,Finalised_technician,Zig Zag Springs,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Mahmoud Jeblawi,2
Benowa,BE,South QLD,77031,2012-12-05,Ann,Newman,newmanray40@gmail.com,0411292959,2020-01-28 15:13:55,CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,4221,448630001,366997,It seems the wire making the chair tilt has disengaged from the lever on the side of the unit.  I/we can give no reasons for this fault.  The invoice is in our daughters name because at the time we purchased 2 identical lounges ( one for her and one for us) and the sales person at that time suggested it would be easier to just have them both in the one name  as it wouldn't make any difference.,110.00,Customer pointed out single recliner not opening she believed was the trigger’s cable snapped. On my inspection I found cable snapped.,JOB DONE,2020-02-17 15:37:11,Finalised_technician,Trigger/Cable,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Rose Tandy,2
Rockhampton,RK,North QLD,77033,2019-12-07,Russ,White,russell.white@live.com.au,0418754992,2020-01-28 15:17:25,MID-GREY - HERCULES - 2 Seater with Inbuilt Electric Recliners.,4701,660960001,372428,The screws holding the pictured armrest pulled out of the armrest because the hinge siezed,130.00,As per the job description  we pre-ordered the needed hinges to short track and save on return visits. Unfortunately  we were sent the wrong hinges. We found that the hinges were fine but the screw-holes they were attached into were too sloppy  allowing the hinges to pull free,In order to make this work  we took the hinge off  gave the hinges a silicone for lubrication.   We then added small pieces of timber in the screw hole in order to make it tighter for the original screws to bite in. Once this was done  I refitted the screws for a good tight fit.   Repairs completed,2020-02-17 15:21:15,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Rose Tandy,2
Cannington,CT,WA,77039,2020-01-16,Angela,De Silva,nadikakaleel@gmail.com,0426877145,2020-01-28 16:08:38,DARK GREY - PRESCOTT - Recliner,6148,649490001,538001,New recliner - lodging obo cm - happy for tech to go out - recliner is wobbling,130.00,Two issues  The mechanisms  cross bars have been tightened twisting the mech.  Alignment issue as well as feet on base  worn  from dragging,Unbolted all crossbars and base rails Added a spacer as well installed two new plastic legs on recliner. alignment and  tested ok,2020-02-17 11:23:45,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Anyssa Chorvat,2
Bundaberg,BG,South QLD,77057,2020-01-01,John,Harrison,jandjharrison1@bigpond.com,0417735950,2020-01-28 18:05:42,BEIGE - JEFFERSON - 2 Seater,4670,612710001,561302,There are 2 loose thread on the rear of the lounge in one of the seams and we are concerned if this gets pulled the seam stiching will come apart and it also looks untidy for a new lounge.  The thread was like this when we unpacked the lounge when it was delivered on the 21/01/2020. We seen the manager (Alan) at Amart in Bundaberg to find out what to do and he advised us of the process on how to make the claim.,160.00,Customer noticed 2 threads exposed on back of lounge.,we tied off and hid threads to ensure that they do not continue to unravel. Repair complete,2020-02-17 11:28:50,Finalised_technician,Stitching,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Rose Tandy,2
Rutherford,RD,NSW Metro,77059,2018-06-26,Emily,Nelson,mz87ch@gmail.com,0427565563,2020-01-28 18:30:27,CHARCOAL - CHASER - Theatre Suite,2320,526710002,808773,The cable has snapped that attaches the recliner clip to the mechanism.  There is also a random screw that has come out after the recliner mechanism was fixed. (Looks to be stripped),110.00,Seat no longer reclines,New trigger installed and now in working order.,2020-02-17 16:19:53,Finalised_technician,Trigger/Cable,Manufacturer,Jay Justin Shaw,THE LEATHER DOCTOR,Jay,Shaw,AMY BLATCH,Scott Gambell,2
Joondalup,JP,WA,77087,2019-06-30,Kelly,Horton,kelz.horton85@gmail.com,0424898296,2020-01-29 10:21:53,LIGHT GREY - BRIGETTE - 3 Seater Sofa,6065,633870001,934581,Several buttons have come loose and completely off the couch. I dont see how they can be re-attached (as once they have come off there is no longer an indent where they sat).  This is due to only sitting on the couch and utilising as it should be - I do not have children (so no-one being rough/jumping on he furniture) and my dogs are not allowed on the couches.,230.00,Buttons on seating cushion of both the 2 and 3 seater couch has come undone  Buttons on LHF Side  of 3 seater are squeaking,All loose buttons reattached on 2 and 3 seater Squeaky buttons removed and reattached to frame,2020-02-17 12:52:17,Finalised_technician,Flys,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Robert Abbott,Marie Pollock,2
Bundaberg,BG,South QLD,77100,2018-06-11,Bev,Dangerfield,dangerfield00@bigpond.com,0417340874,2020-01-29 11:50:24,BLACK - ELEANOR - Modular Ottoman,4655,588980002,541349,I purchased an Eleanor lounge in sept 2018. I have just noticed that it looks like part of one side of the ottoman has collapsed you can feel that the foam inside is away from top of ottoman. No one sits on that piece really only feet so it surprises me as nothing heavy is ever really on that piece.,200.00,On the edge of the ottoman  there was a bulge in the foam. We gained access by removing dust cover  fabric  and also the fly holding the fabric to the frame. When we had access  we found that the issue was a part of the foam had become unglued and was sitting on top of another piece of foam.,We repositioned the foam and secured using foam glue. We attached everything back into place and the ottoman now looks like it should.  Repair complete,2020-02-17 14:40:25,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Brenda Stewart,2
Mentone,ME,VIC,77140,2013-07-25,Valerie,Dooley,valerieannie@optusnet.com.au,0438551392,2020-01-29 15:05:38,MOCHA - HAMPTON - 3pce Suite,3192,429170001,41570,As I lifted out the lever to use the recliner  I heard a crack and the release did not work after that. I very small piece of metal fell to the floor when I stood up.,110.00,* House is very neat & tidy and there appears to be no visual signs of misuse * Basic wear & tear has resulted in the metal head of trigger to separate from the cable,* Replaced with new no 2 trigger mech * Issue resolved * There was no label ID,2020-02-17 15:24:17,Finalised_technician,Trigger/Cable,Normal Wear & Tear,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,AMY BLATCH,Catherine Sal,2
Midland,MD,WA,77146,2018-01-04,Tania,Bailey,taniabailey@hotmail.com,0413657877,2020-01-29 15:22:01,DARK GREY - SPARTACUS - Corner Lounge,6280,512030004,164472,A spring has popped out and was found underneath the recliner and now is on an odd angle and when you recline the seat it is dragging on the ground.,280.00,Issue 1 - lhf recliner mechanism is bent  Issue 2 - springs from pocket springs have popped out of lounge. Seems that pocket spring has degraded and failed.,Lhf recliner mechanism has been replaced which has resolved the issue.  Spring cushion issue resolved  Lounge has been inspected and tested by client who confirmed issues resolved.,2020-02-17 11:57:13,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,AMY BLATCH,Catherine Sal,2
Casula,CL,NSW Metro,77151,2019-01-23,Sylvia,Pilarinos,sylviapilarinos@gmail.com,0419159144,2020-01-29 15:47:28,BLACK - MICHELIN - Leather Corner Lounge,2170,533300001,820928,The button of the recliner no longer works and our couch is stuck in the reclined position.,190.00,Issue description The button of the recliner no longer works and our couch is stuck in the reclined position. CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 E1 - ELECTRICS - Motors $60.00 1 $60.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $150.00,On inspection  the customer complained that LHF recliner not working.  Further inspection  the control button and transformer were faulty and replaced them to fix the issue.  Job done. Same total of $150 but different cost items (M1 Transformer and INT3 Control buttons),2020-02-17 12:51:36,Finalised_technician,Trigger Button (Electric),Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Marie Pollock,2
Nunawading,NW,VIC,77154,2016-02-21,DANIELLE,MCLINDEN,Dannii_03@hotmail.com,0424830441,2020-01-29 16:06:19,BLACK - MICHELIN - Leather Corner Lounge,3765,533300001,234966,The right recliner falls forward when sitting on it and you recline  cannot be used without falling forward,130.00,LHF end recliner falls fowrd when reined due to bolts coming out of mechanism where it attaches to the frame at the rear  the was other in good condition  needed a clean.,Secured mech again with new bolts.,2020-02-17 13:08:41,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Catherine Sal,2
Prospect,PT,NSW Metro,77156,2018-07-23,Jaimim,Patel,Jaimin_dst@yahoo.com,0425942299,2020-01-29 16:28:19,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,2765,610990001,461001,No idea,200.00,Issue description No idea CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 CLEAN TEST - Q&R $20.00 1 $20.00 Total: $90.00,On inspection  the customer complained that peeling leather on the RHF seat and cracked leather on the outside back of head rest RHF seat.  Spot clean was clean and the CM shown his smartcare product. Please note that I had checked all other seat and headrest and didn't see any similar issues on the lounge.  Further inspection  the leather was crack on the head rest due to poor selection of material and the top coat was peeling on the RHF seat.   Called ACS to get approval of RC1 $110 to recolour both damage area and advised ACS that no warranty offer due to existing conditions of the leather.  Fixed the leather and advised the CM that not to sit on the repaired area for 3 days.  Job done. Revised cost to $200.,2020-02-17 15:27:29,Finalised_technician,Peeling,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Kaitlin Evans,2
MacGregor,MG,South QLD,77162,2018-01-29,Liz,Anderson,grahamlizanderson@gmail.com,0422897969,2020-01-29 17:00:27,CHARCOAL - CRESSIDA - 3 Seater,4121,594230001,325877,Issue 1 small stain about the size of 5 cent piece.  Issue 2 L/H control doesn't work to make couch recline. Head rest and light work. It is the same one that the control had to be replaced on the arm rest soon after purchase. Whether it is the same problem this time - I am not sure - but suspect it is.,180.00,On inspection; 1 The electric cup holder buttons is faulty on the lhf recliner on the three seater sofa. 2 There is a small stain on the lhf recliner of the two seater sofa. Cm does not know what it might be  but need to clean the seat cushion to try and get stain out. Rest of lounge in good condition.,Inspection and report; Quote adjusted.1 Removed faulty cup holder electric buttons on the lhf recliner of the three seater and replaced with new one. 2 Stain on the lhf recliner of the two seater  tried to clean it but on deeper inspection the actual colour has been removed. Had to fix the fabric with out flock repair. Cm very happy.,2020-02-17 15:32:22,Finalised_technician,Trigger Button (Electric),Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,AMY BLATCH,Brenda Stewart,2
Dandenong,DG,VIC,77190,2013-09-05,Edward,Tullberg,etullber@bigpond.net.au,0417310796,2020-01-30 08:40:04,BLACK - QUEUE - Recliner in Leather/PVC,3125,373110002,95661,There is no damage I can take a photo of. It is the internal wire which allow the chair to recline which is broken This is why there is 2 photos externaly of the chair which is in very good condition.,110.00,recliner trigger cable broken,replaced with new trigger,2020-02-17 11:16:58,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Catherine Sal,2
Rouse Hill,RL,NSW Metro,77191,2020-01-22,Soul,Harmony Sydney,jabet.teano@gmail.com,0413533447,2020-01-30 08:59:56,LIGHT GREY - DIAMOND - 2 Seater Sofa,2765,509510006,17029,dust cover torn around stitching zip,130.00,- Attended customers residence to replace dust cover. - Upon inspection found the zip section on the dustcover had not been sewn adequately and so it was coming undone. - Likely Cause - Manufacturing - Lounge is in brand new clean condition.,- Dust cover didn't need replacing as it was not damaged  the zipper just needed to be sewn correctly so hand stitched the zip into place. All fixed.,2020-02-17 14:55:47,Finalised_technician,Dustcover - torn,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,Kelsey Oliffe,2
Glendale,WY,NSW Metro,77207,2019-08-05,Jenny,Snowden,Snowdenjenny74@gmail.com,0431263091,2020-01-30 10:59:46,DARK GREY - SPARTACUS - Corner Lounge,2290,512030004,803072,Springs popping through fabric  faulty product.,200.00,Issue #1 the customer raised a service issue regarding the LHS of her x2 lounge. The pocket springs had broken the casing and were poking through see pic.,Issue#1 renew pocket springs bed and boost  chair presentation restored  the cm is happy. The cm also told me her son( man mountain) sleeps on the recliner quite often  which could explain the pocket springs issue now fixed.cm was happy with repairs.,2020-02-17 12:37:18,Finalised_technician,Pocket Springs,Normal Wear & Tear,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,AMY BLATCH,Marie Pollock,2
West Gosford,WD,NSW Metro,77220,2016-05-13,Adam,Vickers,vicko23@gmail.com,0413979430,2020-01-30 12:43:54,BLACK - MICHELIN - Leather Corner Lounge,2257,533300001,601792,Recliner wants to keep driving to reclined position had to unplug it to stop it so it didn’t burn out motor.,130.00,Customer had reported that his end recliner was reclining randomly without anyone touching the buttons. On inspection  when I tested the buttons on the RHF end recliner  the recliner kept going even when I moved my finger away.  I tipped the recliner on its back to investigate further. I connected another motor  which did the same thing  indicating an issue with the buttons themselves or the internal splitter/relay box.,I removed the foot and unpicked the dustcover to gain access to the armrest cavity. I unplugged the existing splitter/relay box and plugged in a replacement one. The motion then operated normally. Finally  I put everything back together again  tested  all OK.,2020-02-17 15:05:47,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Naomi Hughes,2
Midland,MD,WA,77239,2018-05-21,Christine,White,sayka2@bigpond.com,0466379794,2020-01-30 15:36:32,CHARCOAL - CRESSIDA - Electric Recliner,6104,594210001,171287,Electrical failure. No lights or movement past rear plug.,120.00,Cup holder with buttons faulty,Replaced cup holder with buttons,2020-02-17 15:23:34,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Marie Pollock,2
Cairns,CN,North QLD,77247,2017-10-28,Shantelle,Madsen,shan_97@live.com.au,0404661102,2020-01-30 16:37:00,MIDNIGHT - MARTIN - Corner Lounge with Chaise,4852,531100001,385004,Underneath the couch the thin black fabric has started freying and is coming apart/going everywhere. This isn't due to misuse in anyway  under the couch does not get touched and it is kept well looked after. It is merely breaking and coming apart due to what looks like cheap materials. I have 5yrs warranty on the couch and it's only just turned 2yrs old.,480.00,Dustcover has disintegrated on all sections - x 6,Removed 1 x mech cut to fit new dust cover and stapled into place. Reinstalled mech. Removed feet on other sections x 5. Cut to fit new dust cover and stapled into place. Reassembled,2020-02-17 13:44:11,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Anyssa Chorvat,2
Braybrook,BK,VIC,77284,2018-07-26,Thomas,Kufner,kufnert@iinet.net.au,0431644633,2020-01-31 08:42:58,DARK GREY - SPARTACUS - 3 Seater Sofa,3064,512010004,107648,The issue is not visible   It seems like the metal support or spring inbetween the sitting position and recliner on left hand side of photo has popped out as when you run your finger down the groove you can feel them   i also felt all the other ones and you cannot feel this piece at all. That's as best as i can describe it. Cheers Thomas Kufner.,200.00,Customer complained that the they can feel the iron springs when seated on recliner. On inspection i have found out that the pocket springs inside the seat cushions has lost its shape and can be felt when touched or sitting in and out of the seat. Lack of glue while manufacturing the seat cushions has caused the damage. Low grade quality of the pocket springs has not helped the issue. There is no other damage in the suspension or frame of the recliner.  Likely cause manufacturer.,I have replaced the damaged pocket springs. And also added some extra webbing. All fixed customer happy.,2020-02-17 15:10:24,Finalised_technician,Pocket Springs,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Naomi Hughes,2
MacGregor,MG,South QLD,77321,2020-01-28,Sharon,King,gabba.pm2@apmoz.com,0439702800,2020-01-31 12:06:30,CHARCOAL - COLTON - Modular Armless Chair Fabric,4102,645690001,359216,Dust cover damaged,130.00,End RHF chair has dust cover torn under base from delivery. Lounge as new. PO 201901758,Dust cover restapled to frame.,2020-02-17 15:01:01,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Kesaia Tavake,2
Joondalup,JP,WA,77322,2018-08-04,Nadine,Freeman,nadine.freeman@education.wa.edu.au,0448976739,2020-01-31 12:11:54,BEIGE - MILLENNIA - 3 Seater Sofa,6025,579010002,917019,A spring on the left hand side recliner has torn through the material.  It has come away from the wood that it had been stapled to.,200.00,Zig zag spring on LHF recliner pulled out of frame and protruded through dustcover.  Spring bracket has only been stapled to the frame.  Staple has pulled out due to tension from the spring  Dustcover torn  Suite is in average condition. Dirt buildup is visible on fabric   LHF headrest  has lost colour due to skin contact and oil contamination.,ZigZag spring reattached to the frame with screws.  Other 3 spring brackets also screwed down in front of recliner to prevent them from pulling out too  New dustcover fitted  Recliner reassembled and tested.,2020-02-17 12:41:11,Finalised_technician,Zig Zag Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Robert Abbott,2
Bundaberg,BG,South QLD,77335,2015-09-05,Paula,Webber,howza66@yahoo.com.au,0412190381,2020-01-31 14:18:49,BROWN - CHASER - Corner Lounge with Chaise,4670,527490001,500184,The recliner handle is not working. When it is pulled there is no resistance therefore it doesn't recline.,110.00,Trigger broken,We replaced trigger and tested to ensure it was working. Repair complete,2020-02-17 11:29:54,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Brenda Stewart,2
Virginia,VI,South QLD,77337,2018-01-27,Margaret,Crooks,margaretandtricia@hotmail.com,0414717480,2020-01-31 14:29:21,BEIGE - MILLENNIA - 2 Seater Sofa,4018,579000002,496670,The chairs are squeaking when going up and down  one chair does not close properly and the underside lining is showing on the chair that does not close properly.,260.00,Issues on the suite as follow: 1 - RHF recliner of 2STR suite motor  has been falling down and damaged the mechanism front bar. Damaged Motor and mechanism affected bar needs to be replaced. 2 - RHF recliner of 2STR suite legs roll foam coming out and has stitching undone on fabric.,Repaired as follow: 1 - Replaced RHF damaged motor and damaged front bar on mechanism. 2 - Re-glued displaced foam and sewn undone stitching on RHF legs roll. Customer satisfied with repair.,2020-02-17 12:01:19,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,AMY BLATCH,Richelle Suna,2
Tweed Heads,TH,NSW,77342,2020-01-10,Bev,Thomas,279800thomas@noemail.com.au,0432146940,2020-01-31 15:18:03,BEIGE - MILLENNIA - Electric Recliner,2486,578990002,279800,When plugged it in  it made a clicking noise. not reclining. Something wrong with the motor.,120.00,Single recliner is not operating there is power to the chair but the red light is flickering,A new power input switch has been fitted  chair is working now,2020-02-17 15:36:13,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,AMY BLATCH,Richelle Suna,2
Virginia,VI,South QLD,77348,2016-10-29,Laura,Keigher,lkeigher87@hotmail.com,0431323099,2020-01-31 16:33:23,BLACK - MARISSA - 2 Seater Sofa,4301,548480001,407296,The bottom part on the right has seperated from the side panel of the couch.,200.00,On arrival customer showed me that the rhf armrest has separated from the lounge. On further inspection I found that the timber on the armrest has pulled out.,I have repaired the timber and added metal brackets for extra support. Customer is happy.,2020-02-17 13:38:29,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,AMY BLATCH,Angela Hyde,2
Capalaba,CA,South QLD,77370,2016-02-28,Fabian,Wong,fabian89@doo.com.au,0421877593,2020-02-01 09:59:26,BLACK - MICHELIN - Theatre Suite,4154,533290001,377982,Recliner button on left side single chair does not response. This was fixed a year ago but it happens again. We can hear a click sound but chair is not responding.,150.00,the rhf recliner is not working due to a broken motor,replaced motor now working fine,2020-02-17 12:42:21,Finalised_technician,Motor,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Richelle Suna,2
North Lakes,NS,South QLD,77392,2018-05-27,Catherine,Henclewski,cath111974@hotmail.com,0418620815,2020-02-01 13:40:02,LIGHT GREY - SALOON - Recliner,4509,583600001,241575,The cushion has lost the spring/with a spring ejected from the bottom of the recliner. There is also difficulties closing the legs of the recliner.,280.00,Multiple issues with this suite.  1. Coil springs falling out from underneath single stand alone recliner. Pocket springs have been damaged from catching on mechanism from seated use. Insufficient barrier in place in seat base. Customer is very heavy and weight will likely cause further issues.  2. Mechanism collapsed and unable to close on single stand alone recliner. Mechanism has been damaged due to heavy weight from customer sitting on seat. Weight is cause of issue.   Suite is in reasonable condition.,1. Replaced pocket spring and seat cushion foam. Customer satisfied with repair.  2. Replaced mechanism. Customer satisfied with repair.,2020-02-17 11:58:13,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Dandenong,DG,VIC,77489,2017-07-05,Penny,Oliver,age.1977@hotmail.com,0402524864,2020-02-02 20:40:06,COFFEE - MARTIN - Corner Lounge with Chaise,3806,531100002,184971,The chaise section of the couch has significant sagging my brothers lounge has the exact same issue.,200.00,Chaise seat has lost support due to large foam blocks coming out of place.,Glued and secured foam back into place  also explained to the customer that it is normal for the chaise seat to feel softer that normal seats.,2020-02-17 15:39:49,Finalised_technician,Foam,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Naomi Hughes,2
Frankston,FN,VIC,77499,2018-10-15,Natasha,Driver,bumblee_16@hotmail.com,0402488212,2020-02-03 09:04:56,STONE - SAN MARCO - Corner Lounge with Chaise,3198,577750002,849723,The leaver has snapped for the recliner.,110.00,Parachute trigger snapped on recliner 2nd from LHF,Replaced trigger with new. Job completed.,2020-02-17 12:46:47,Finalised_technician,Trigger/Cable,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Naomi Hughes,2
Darwin,DN,NT,77507,2019-08-03,Mazhar,Khan,mazhar.geology@gmail.com,0432943932,2020-02-03 10:05:19,BLACK - LANNISTER - Leather Electric Recliner,812,577240001,112282,The electric reclining system of one of the recliner is not working.,190.00,Uncertain as to who/what is the cause of the issue here. The remote buttons on one of the single recliners are not working.  The chair was connected to the other recliner  & it operates okay  so the motor is good. The chrome surround that fits on the remote button set has been glued on  and some of the glue has worked its way around the return button  and it is seized . I have ordered a new remote today.,New remote control buttons have arrived & have been installed. The recliner is working properly.,2020-02-17 13:12:08,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,AMY BLATCH,Robert Abbott,2
Mackay,MK,North QLD,77532,2020-01-31,Eric,Williams,ewill48@hotmail.com,0401242927,2020-02-03 11:59:27,CHARCOAL - SENTINAL - 2 Seater,4740,625780001,384904,KAITLIN FROM CSC LODGED CLAIM ON CM BEHALF   Cm contacted store  recliner is being changed over but cm wants 2 seater repaired if possible  store have the photos - 2 scuff marks (close to each other) and stitching come undone.,90.00,The customer had their lounge delivered with two scuff marks on the LHF armrest  also some stitching letting go on the console lid on the RHF armrest. As I was not able to repair the scuff marks  I rung Amart call centre to ask for direction. I spoke with Ann  who  advised me they would swap the lounge  and not to proceed with the stitching repair.,,2020-02-17 16:21:34,Finalised_technician,Scratch/Scuff,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Kaitlin Evans,2
Morayfield,MF,South QLD,77587,2018-08-27,Rachel,Williams,rafrgr777@hotmail.com,0406807789,2020-02-03 16:52:44,DARK GREY - SPARTACUS - 3 Seater Sofa,4510,512010004,998978,The foot rest will not open as the mechanism under the couch has come undone. We have this problem on both our 3 seaters but on one side only for each couch.,130.00,Multiple issues with this suite.  1- Footrest not activating when trigger is pulled on LHF recliner of  two seater suite. Activator arm has detached from the mechanism. Nut has loosened off the attaching bolt. Recommend nylon locking nut is used to secure activator arm on mechanism.  2- Footrest not activating when trigger is pulled on RHF recliner of  second two seater suite. Activator arm has detached from the mechanism. Nut has loosened off the attaching bolt. Recommend nylon locking nut is used to secure activator arm on mechanism.   Suite has not been abused.   There are no Po numbers on the manufactures tags.,1- Reattached activator arm using nylon locking nut. Customer satisfied with repair.  2- Reattached activator arm using nylon locking nut. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Motion 1 $20.00 and  2- Motion 1 $20.00. Total invoiced excluding GST $130.00.,2020-02-17 12:50:34,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Ben Stephens,2
Morayfield,MF,South QLD,77630,2019-01-11,Megan,Jeffery,megs40@gmail.com,,2020-02-04 10:48:09,BEIGE - MILLENNIA - 2 Seater Sofa,4516,579000002,987941,lights on cup holders not working  see photo labelled couch lights,170.00,Multiple issues with this suite.  1- Lights not working on two of the buttons of the cup holder control on LHF recliner of two seater console suite. Faulty product.  2- Light not working on one of the buttons of the cup holder control on RHF recliner of two seater console suite. Faulty product.   Suite has not been abused.   PO Number: 015-2979032,1- Replaced faulty button control cup holder. Customer satisfied with repair.  2- Replaced faulty button control cup holder. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 3 $40.00 and  2- Internal 3 $40.00. Total invoiced excluding GST $170.00.,2020-02-17 14:42:16,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Rose Tandy,2
Yamanto,YO,South QLD,77659,2018-09-29,Jessica,Woodruff,jmc4tgw@gmail.com,0408929415,2020-02-04 13:23:32,BLUE - PHOEBE - 3 Seater Chaise,4301,576740002,742574,Between two seats the seams have come away.  Stitching has come out at the top of one head cushion. One back support has also become very saggy and deflated and has become uncomfortable to sit which is on the chaise side.,230.00,On my visit customer showed 2 undone stitching. 1 between the two seats on 2 seater The second one on chaise upper corner between backrest’s cushion. Customer expressed to me the lounge was only 12 months old and didn’t why the stitching became undone. Customer also mentioned the rhf backrest and chaise’s backrest has gone flat and sagging. On my inspection I found the lounge dirty with several stains all over the seats. But the undone stitching I believe from poor craftsmanship on the machine sewn. On the backrests I found To be normal ware and tear which in my opinion is expected for the lounge’s age,I repaired all opened stitching by hand sewing them closed,2020-02-17 11:51:45,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Richelle Suna,2
Osborne Park,OP,WA,77694,2018-05-07,Michael,Jacobs,M-jacobs@live.com.au,0438698459,2020-02-04 17:14:04,BLACK - SAN MARCO - Corner Lounge with Chaise,6066,577750001,235660,Cable for middle chair to recline is about to snap again,110.00,The parachute cable on the centre recliner is fraying.,Replaced the parachute cable.,2020-02-17 16:58:28,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Robert Abbott,2
Braybrook,BK,VIC,77799,2019-11-02,Sam,Collins,sam.priest001@gmail.com,0423365297,2020-02-05 19:22:30,DARK GREY - HOLLOWAY - Corner Lounge.,3429,658160001,125648,My couch has gone bally on just one seat the rest of the couch has a few patches here and there which I've been told is to be expected but I am just not happy with the certain area of the couch and the amount of money I have paid for it.,90.00,Customer complained that the fabric of 3 seater chase lounge is pilling. On inspection I have found out that this is a normal wear and tear as the pilling issue is very common in new fabric. Explained customer about depilling machine and explained then that they might need to depilling it 2 to 3 times. Customer understood. No repair required. Likely cause normal wear and tear.,No repair required.,2020-02-17 16:14:02,Finalised_technician,Peeling,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Robert Abbott,Marie Pollock,2
Warana,WA,South QLD,77829,2018-09-07,June,Poulter,helen.oconnor@live.com.au,0413238011,2020-02-06 10:59:25,STEEL - BALLAMY - Lift Chair,4551,624530001,456102,Looking at the chair left-hand side back dips down,490.00,The seat foam in the stand alone recliner has collapsed to the rear LF side giving a feel of leaning. To repair will need to replace the internal seat foam in full,Took the recliner to the workshop. disassemble and replace the seat foam with new foam. Rebuild and deliver to the customer.,2020-02-17 13:33:47,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Naomi Hughes,2
Yamanto,YO,South QLD,77874,2018-11-03,Susan,Bent,suebent373@gmail.com,0427394266,2020-02-06 16:57:48,BEIGE - JEFFERSON - 3 Seater,4341,612720001,743649,When sitting on the lounge it sinks to the middle.  Feels as if the springs are giving way.  It is not comfortable to sit on.,90.00,On arrival customer showed me that she believes the middle of her lounge has issues .,On further inspection I found no issues with this lounge  there is no damage to the zig zag springs either. The middle seat is a small amount softer than the outside seats but this is normal for a long 3 seater lounge. In my opinion this is wear and tear.,2020-02-17 16:00:38,Finalised_technician,Zig Zag Springs,Normal Wear & Tear,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Robert Abbott,Richelle Suna,2
Mackay,MK,North QLD,77982,2017-03-14,Margaret,Roughan,maroughan5@gmail.com,0411269339,2020-02-08 11:27:57,BLACK - SAN MARCO - Electric Recliner,4744,547330001,330976,I noticed a few months ago that i was vacuuming up black material from around the recliners and once i looked underneath I noticed that the cover is deteriorating and just falling apart even without touching it. The material actually dissolves into a powder when picked up.,0.00,,,2020-02-17 14:50:28,Discount to Keep,,,,,,,Angela Hyde,,3
Tingalpa,TA,South QLD,78054,2018-04-23,Liam,Rafter,rafterliam@gmail.com,0402366924,2020-02-09 12:29:30,BLACK - CONRAD - Corner Lounge with Chaise,4154,499710002,805140,Wear and tear - the couch has ripped in one place (right side of couch on the seat part) and the vinyl us peeling off in another place (middle part of couch on the seat part). This started around October last year  when we had only had the couch for 18 months.,0.00,,,2020-02-17 12:14:11,Discount to Keep,,,,,,,Mahnaz Reza,,3
Springwood,SW,South QLD,78214,2020-02-11,Max,Griffith,beverleygriffith.bg@gmail.com,0412346071,2020-02-11 08:03:25,BLACK - MILLENNIA - 3 Seater Sofa,4127,579010001,221552,Lounge is making a loud grinding noise  - lodge for company,90.00,On inspection; Cm complained that when recliner is opened and closed it maked a loud screeching sound. I tested it  and the problem was that the leather rubs together when opening and closing and you get this screeching sound. Sofa in good condition.,Inspection and report; I applied leather conditioner to the two recliners where the leather rubs together  and the screeching was gone. Cm very happy.,2020-02-17 10:58:31,Finalised_technician,Lining,No Defect,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,AMY BLATCH,Nicole Regester,2
Helensvale,HE,South QLD,78219,2019-04-24,Robin,Frey,robinfrey1@gmail.com,0409551220,2020-02-11 08:59:19,BLACK - KENSINGTON - Recliner,4216,519500001,446905,The material on the arm rest is breaking up and spreading. The second picture is what it looked like after purchase but over time it breaks apart and spreads. I do not know what is causing this problem.,0.00,,,2020-02-17 09:59:44,Reselect,,,,,,,Toby Young,,3
Helensvale,HE,South QLD,78227,2018-11-20,Abdullah,Karaksha,akarakshe@hotmail.com,0406584085,2020-02-11 10:08:20,DARK GREY - OMAHA - Corner Lounge,4209,567130002,436510,I contacted warranty before for a similar issue on the same backrest but on the right side. This time it is the left side of the same backrest. I noticed all backrests filling is falling to the bottom so when you sit  this puts extra pressure on the top which is causing the tears. We don’t use this lounge a lot and I’m very disappointed that this is happening with a minimal usage.,0.00,,,2020-02-17 18:41:45,Discount to Keep,,,,,,,Tianye Zhang,,3
Campbellfield,CF,VIC,78309,2016-05-01,Ray,Tonna,raymond.tonna@gmail.com,0433807744,2020-02-12 08:25:59,CHOCOLATE - SPARTACUS - 3 Seater Sofa,3058,512010002,537935,Couch was repaired under warranty last month (claim no 73371). Unfortunately the left side has sunken and seems the cushion or springs have either shifted or lowered. There is damage under the foot rest (recliner)  material and staples are coming apart and there are big gaps in the material. Also after moving the couch forward to inspect  I noticed there was cushion all over the floor from underneath.,0.00,,,2020-02-17 12:00:08,Discount to Keep,,,,,,,Mahnaz Reza,,3
Traralgon,TN,VIC,78310,2020-01-03,Kim,Grining,kimgrining@gmail.com,0423460057,2020-02-12 08:29:41,JET - MAGNUS - Corner Lounge,3856,531060001,101317,Electrics dont work but the light is on.,120.00,,,2020-02-17 08:20:20,Changeover,,,,,,,Kesaia Tavake,,3
Nunawading,NW,VIC,78375,2019-09-24,Mona,Rohani,helyafar@gmail.com,0432896150,2020-02-12 15:46:26,CHARCOAL - ALFRED - Fabric Recliner,3150,584770001,317806,the single recliner chair   foot rest is not working when you pull the side handle.,110.00,Recliner would not open.,Release bracket required adjustment to release mechanism correctly.,2020-02-17 10:43:38,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Leigh Gerry,2
