STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Springwood,SW,South QLD,81684,2018-12-31,David,Messenger,davemessy@gmail.com,0447089739,2020-03-28 15:53:26,CHARCOAL - SENTINAL - 3 Seater,4207,625790001,209864,1.stitching on left side recliner is damaged 2. recliner is twisted 3. recliner does not return level with other part of lounge 4. groans and clunks when reclining.   This is the second lounge that has been replaced. This 3 seater and accompanying 2 seater replaced the Cressida model 12 months earlier. This is a disgrace. I want this rectified asap otherwise a complaint to the fair trade ombudsman will be made.,560.00,3 seater 1. Top Stitching On LHF seat has failed. 2. Mechanism on same LHF recliner has bent and catches on base rail  2 str with console 3.Mechanism on RHF recliner has bent  4. Stitching of zipper on Knee roll bolster on RHF Recliner failed 5. Mechanism on LHF recliner has bent and leans to one side,Unable to repair on initial visit due to additional repairs requiring additional parts CF+QR  Quote CF 1. Stitching repair 2. M2 supplied by amart. Have already Recieved stock of this item 3. M2 supplied by amart. Part Required 4. stitching repair 5. M2 Supplied by Amart. Part Required,2020-06-13 14:40:22,Changeover,Mechanism,Manufacturer,,,,,Naomi Hughes,,2
Joondalup,JP,WA,84837,2019-05-07,Esmari,bradley,esmari@theagency.com.au,0422279396,2020-05-06 13:50:50,CHARCOAL - COLTON - Modular Corner Chair Fabric,6027,645710001,931709,On the corner chair fabric  the stitches is coming out  just like for the other two of the armless chair fabric. I strongly believe this is due to poor quality of material  we have only had this for less than a year and it is already coming apart. 3 Seater added to claim,0.00,,,2020-06-13 15:44:51,Reselect,,,,,,,Catherine Sal,,3
Dandenong,DG,VIC,84942,2018-08-21,Harvinderjit,singh,sharvinderjit@ymail.com,0433848458,2020-05-07 13:47:52,LIGHT GREY - SPARTACUS - Corner Lounge,3978,512030003,206580,The recliner is roped off and broken from food and we can feel spring from middle.,90.00,Issue 1: LHF and RHF seats on 2 seater with centre console and 2 seater LHF and RHF seat cushions you can feel pocket springs in seat cushions  due to front solid foams x 4 collapsed that surround pocket springs. Issue 2: LHF recliner on 2 seater with console section and RHF recliner on 2 seater section recliners are on angle when reclined due to twisted mechanism and bent arms. Issue 3: LHF seat cushion on 2 seater with centre console section stitching coming undone on seat cushion. Lounge suite was in very good condition.,Issue 1: 4 x int 2 needed. Issue 2: m2 x 2 needed Issue 3: S2 stitching repairs needed. Just has told me he refuses any repairs and wants lounge suite replaced due to age of sofa and multiple issues. Please contact customer to resolve.,2020-06-13 11:36:58,Finalised_technician,Pocket Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Leigh Gerry,Richelle Suna,2
Lawnton,LA,South QLD,86085,2016-10-11,Taleah,Westbrook,taleah.westbrook@hotmail.com,0421242807,2020-05-18 18:43:30,CHOCOLATE - SPARTACUS - Recliner,4500,512000002,361587,The underneath/inside/frame/main structure of both chairs are loose and feel completely unstable. When sitting in the chair and then reclining it  it rocks like its about to just fall apart underneath you. We have had issues with them previously where someone came out to "fix" them but clearly it has not worked. It feels like all the structure is going to cave at anytime. The chairs do not feel strong and stable at all. The main 2/3 seater is much the same just used a little less but also feels as though the structure has come loose underneath. We love our chairs and they are otherwise well looked after so this is very disappointing. When first purchased they felt strong and stable and they should not be feeling like this after only 3.5 years especially for the money we paid.,90.00,Multiple issues with this suite. 1. Customer concerned with gap widening between backrest and seat cushion on both single stand alone recliners. Lumbar timber can also be felt through backrest cushion when chairs are reclined. Dacron loosefill in backrest pillows have gradually compressed from general use and are no longer providing as much support as when the suite was brand new. This has resulted in timber to become more prominent when resting against the back. Backrests are able to be repadded. Unable to make any adjustments to lumbar support as it is part of the design.  2. Springs falling out from underneath both single stand alone recliners. Pocket springs have been previously replaced and marine carpet has been added to both seat bases. It is possible that chairs have been jumped on or customer's heavy weight has forced springs to push through as marine carpet has been torn which suggests an excessive amount of force has been used on the chairs. Springs can be replaced.,3. Both single stand alone recliners feeling unstable when reclined. Inspection has found mechanisms have loosened overtime from high use. Mechanisms have been previously replaced. This issue is likely to be ongoing if mechanisms are to be replaced again.   Suite is in reasonable condition.,2020-06-13 14:40:04,Finalised_technician,Filling - Dacron,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Richelle Suna,2
South Morang,SG,VIC,86195,2019-07-02,Nikunj,Limbachiya,igtr_03@yahoo.com,0430194286,2020-05-19 17:58:47,BLACK - SAN MARCO - Corner Lounge with Chaise,3754,577750001,820449,When we sitting on lounge making sound.. almost all seating chair making sound .. no idea what’s problem.. lounge spring making sounds To much so please replace it or send someone to check Thank you  Nikunj,90.00,The customer pointed out that the seat were all creaking and squeaking when sat on. I sat on each of the seats and they were all noisy. The frame was creaking in multiple locations on each seat and two seats also had squeaking springs. The squeaking frames and sowing would be considered a manufacturing fault  The customer said they wanted to spend more money and get something else,Due to the large number of cracking areas of frame this isn’t going to be worthwhile to repair. It’s difficult to even give a quote as it’s possible that every unit would have to be taken away and have multiple joins repairs or sections if frame replaced.  I would suggest a replacment.,2020-06-13 11:00:18,Reselect,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Catherine Sal,Rebecca Parfitt,2
North Lakes,NS,South QLD,86712,2019-03-04,bevan,ashton,bevanashton1985@gmail.com,0474881243,2020-05-25 16:24:20,DARK GREY - SPARTACUS - Recliner,4511,512000004,253185,gap between 3seater recliner and fabric coming apart at the seems . can feel and see the springs coming threw the foam into the fabric and seats have dropped a lot like your sitting lower than they should be and when you recline the lounge you can feel it opening up a bit towards a side instead of straight and when its reclined there isn't and lower back support . in the lounge the seat has sunk that much you can see the front leg cution is looser than when it was brand new . the mechanic's aren't strong enough to support I sit on one recliner and my teenage daughter sits on the lounge with her friend only on every 2nd weekend,90.00,Multiple issues with this suite.  1- Customer can feel pocket spring through the seam line on the top seat cushion on LHF and RHF recliners of two seater suite. Front foam boarder has compressed substantially allowing the edge of the pocket spring to be prominent along the seam line. Foam has compacted greater than 30%. Party at Fault - Design and Materials used in Manufacture.  2- Stitching undone on side seat cushion seam of RHF recliner of two seater suite. Tension thread has been damaged causing seam to pull apart. Unable to determine cause of damage.  3- Customer can feel support strut of backrest frame when seat is in recline on single stand alone recliner. Timber strut has no padding on it and is exposed when the backrest is reclined back. Back edge foam boarder has compressed substantially allowing the gap between the lumber cushion to be greater exposing the timber frame even more. Foam has compacted greater than 30%. Party at Fault - Design and manufacture of this suite.,Quote to repair: Pick up/deliveryx4 -$280.  1- Replace pocket springs and collapsed foam of seat cushions with solid foam -  1 Internal 2X2 $220.00  The Internal seams are likely to be torn and will need to be repaired - Surface 2X2 $140.00 plus $80.00 to supply foam. 2- Resew stitching undone - Surface 2 $70.00 and 3- Replace pocket spring and collapsed foam with solid foam - Internal 2 $110.00 plus $40.00 to supply foam. Add foam to timber support strut in backrest - Internal 2 $110.00. Total quote to repair excluding GST $1050.00.   There are likely to be continuous issues with this suite in regards to fabric tearing on seam line on leg roll underskirts  mechanisms and trigger cables breaking and KD bracket bolster frames failing. This suite is only one year into a ten year warranty.   Store to Action,2020-06-13 15:30:29,Finalised_technician,Foam,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Catherine Sal,2
South Morang,SG,VIC,86736,2018-09-01,Robert,Magriplis,R.Magriplis@gmail.com,0401198385,2020-05-25 19:30:54,GREY - MARLOW - 3 Seater Chaise,3764,533050001,814673,Couch cushions have sagged in such a short time of owning the couch. Cant see it lasting the warranty period of 7 years if already like this,124.00,The customer pointed out that the seat cushions on there lounges had sagged considerably and the seat foam was all lumpy and moved. I sat on each of the seats and they are very soft and have collapsed. They are difficult to get out of. Nothing is broken internally with regards ro e frame or springs. The foam softened would be considered well out of acceptable tollerances. The seats also have large loose filling pillows on top of the seating foam which has shifted and moved creating lumps on all of the seats,Due to the design of the lounge and the large loose filling pillows I’m unable to change the design and not make the  lumpy. The best I could do would be to replace the seating foam with a high density foam. This is unlikley to be cost effusive and the cusromer wouldn’t be happy with the the lumpy seats still.,2020-06-13 11:52:40,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Catherine Sal,Naomi Hughes,2
South Morang,SG,VIC,86760,2020-03-27,Aleksandar,Stojanovski,stojanovski76@hotmail.com,0420546044,2020-05-26 10:16:32,BLACK - JULIUS - Electric Recliner,3750,643550001,836644,I have 3 reclining chairs and they are all the same as you can see from the pictures they have exposed screws on the arm rest/storage that is making holes when in use one of the got stuck you cant lift it so i had to take it out one side got screws broken inside,90.00,The customer pointed out that all of the console lids have exposed hinge screws at the back of the lid. When the lids are opened the screws are rubbing and pressing on the leather behind the lid. This has cause holes and dents in the leather surface. Each arm has 4 holes or dents in the leather. One of the console lids has also come off as two of the screws had broken. The customer said they had a look at the display model which they said the screws were covered and not exposed   The customer would like a replacment,I’m not sure how the display model differed but the exposed screws can’t be repaired and will cause holes in the leather on all of the arms eventually.,2020-06-13 11:20:22,Finalised_technician,Scratch/Scuff,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Catherine Sal,Naomi Hughes,2
Morayfield,MF,South QLD,87438,2018-07-25,Sonya,Hunt,antson29@gmail.com,0409284637,2020-06-02 12:04:34,DARK GREY - SPARTACUS - Corner Lounge,4507,512030004,997692,Noticed that area became loose and on further inspection the stitching came apart. I went and visited the Morayfield store and I was advised to put in a warranty claim and send pictures.  We currently live at 168 Marina Boulevard Banksia Beach  not at the Ningi address on the sales order.,90.00,Multiple issues with this suite.  1- Fabric weave failing on seams of underside of leg roll on LHF recliner of two seater suite. Inspection of the fabric found it very weak and light weight that it is failing in multiple areas. Party at Fault - Materials used in Manufacturer. Inspection of the other recliners found the fabric failing in other areas. There are three seated areas where the front boarder foams to the pocket springs have compressed substantially. Foam has compacted greater than 30%. Party at Fault - Design and Materials used in Manufacture    Suite has not been abused.  There is no Po number on the manufactures tag.,Quote to repair: Pick up and delivery $140.00.  1- Cut and Sew non removable seat cushion - $330.00. Other items that needs to be repaired that have not been raised by the customer yet. Replace front boarder foams on four seat cushions - Internal 2X4 $440.00. The other three leg rolls need to have the fabric replaced - Cut and Sew non removable seat cushion X3 $990.00. (There will be future issues with this suite with mechanisms  pocket springs and KD bracket mounting bolsters to the backrest frames) Total quote to repair excluding GST $1900.00.   Store to Action.,2020-06-13 15:38:18,Reselect,Cut/Tear,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Richelle Suna,2
Logan Central,LC,South QLD,87823,2018-11-18,Barbara,Hewitt,bhewitt7@bigpond.com,0405917839,2020-06-05 18:17:44,LIGHT GREY - MADELINE - Sofa Bed,4132,604260001,337302,The metal bar at the back  lower area has broken. This is causing the hole sofa bed mechanism to Drop   This has never been used as a bed and is always covered with a protective sheet.,0.00,,,2020-06-13 16:52:35,Reselect,,,,,,,Olwen Silversides,,3
Prospect,PT,NSW Metro,88168,2020-06-02,Jacobie,Muller,j-dicker@hotmail.com,0409986288,2020-06-09 13:58:06,DARK GREY - HOLLOWAY - Corner Lounge,2767,658160001,167153,there is a small hole where the wood has poked through the fabric,0.00,,,2020-06-13 13:48:30,Discount to Keep,,,,,,,Leigh Gerry,,3
Mackay,MK,North QLD,88203,2017-01-16,Alana,Browning,alana1685@optusnet.com,0422716200,2020-06-09 17:58:29,BLACK - KENSINGTON - 3 Seater Sofa,4804,519510001,328491,The seat is cracking where people sit and it creases,0.00,,,2020-06-13 15:07:10,Discount to Keep,,,,,,,Richelle Suna,,3
Melrose Park,MP,SA,88222,2020-05-18,Melanie,Hackett,mel-125@hotmail.com,0431131636,2020-06-09 21:28:50,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,5253,649500001,987412,The left recliner does not recline smoothly and have to use force to bring the bottom half back in. Have looked underneath  the bracket on the outer side is bent.,0.00,,,2020-06-13 16:32:13,Changeover,,,,,,,Richelle Suna,,3
Yamanto,YO,South QLD,88254,2018-09-04,Bek,Clarke,bek_clarke@hotmail.com,0422208390,2020-06-10 11:11:21,NAVY BLUE - KELLER - 3 Seater,4305,603570002,741704,Padding has worn on corner of middle cushion  can feel springs through material.,0.00,,,2020-06-13 12:23:54,Discount to Keep,,,,,,,Naomi Hughes,,3
Capalaba,CA,South QLD,88257,2019-12-23,Michael,Morton,mikenplanes@gmail.com,0435053919,2020-06-10 11:17:33,CHARCOAL - SENTINAL - 2 Seater,4160,625780001,3304454,Looking at the Photos supplied the left hand chair recline mechanism is very rough as if rollers are damaged and the arm rest is nolonger straight  as i am the only person to use this sofa I have no idea why this has happened.,0.00,,,2020-06-13 12:32:07,Changeover,,,,,,,Naomi Hughes,,3
Campbellfield,CF,VIC,88282,2018-02-22,Rizwan,Khan,Rizwan.khan0711@yahoo.com.au,0452636793,2020-06-10 14:18:52,LIGHT GREY - DIAMOND - 3 Seater Sofa,3064,509520006,577823,Unsure about the cracks.,0.00,,,2020-06-13 15:16:14,Finalised_no_technician,,,,,,,Naomi Hughes,,3
Mackay,MK,North QLD,88291,2019-08-17,Yolanda,Beelders,beelders@iinet.net.au,0410012279,2020-06-10 15:08:38,STEEL - ROWAN - Recliner,4740,587490001,611049,On the footrest  the inside padding is gone and there is a sharp object threatening to come through the material. There is a dent in the foot rest as you can see on the photo's.,0.00,,,2020-06-13 15:44:40,Reselect,,,,,,,Naomi Hughes,,3
Mackay,MK,North QLD,88292,2019-12-02,Amy,Norvill,amynorvill@yahoo.co.uk,0424650723,2020-06-10 15:17:57,LIGHT GREY - ABBY - 3 Seater Sofa,4803,616170002,383533,The fabric on the sofa is pilling badly on the seat pads and back rest. This started within just 6 weeks of use and it’s getting progressively worse.,0.00,,,2020-06-13 16:01:14,Non Manufacturing,,,,,,,Naomi Hughes,,3
Hoppers Crossing,HG,VIC,88303,2019-06-15,Hitesh,Puri,hiteshpuri@hotmail.com,0433573132,2020-06-10 16:21:20,CEMENT FABRIC - ERIN - Accent Chair,3029,616610003,106069,The back legs of the Chair has gone wobbly and have inclined. Chair has not been in use since last 3 months  as due to Corona Virus Issue I couldn't go to the Hoppers Crossing Store to discuss the matter.   They referred me to this online Warranty Assessment Form.  For your information  I have a change of address since the purchase. New address is: 3 Dior Lane  Tarneit VIC 3029. Hitesh Puri 0433573132,0.00,,,2020-06-13 16:29:13,Discount to Keep,,,,,,,Naomi Hughes,,3
Gepps Cross,GC,SA,88304,2019-09-15,nick,degioia,nickdegioia@gmail.com,0433436404,2020-06-10 16:29:20,BLACK - MICHELIN - Leather Corner Lounge,5014,533300001,917968,stared noticeing on the recliner chair on the arm rest when u go to rest on it or push it up against it in anyway it makes a clicking sound and also on top feels as its been indented as I went to push my self up from it and that's when I felt the structure give way a little.,0.00,,,2020-06-13 16:54:05,Reselect,,,,,,,Naomi Hughes,,3
Melrose Park,MP,SA,88350,2018-01-09,Janet,Craker,Wisebone1@gmail.com,0405935618,2020-06-11 10:05:19,LATTE - ROWAN - 3 Seater with 2 Inbuilt Recliners,5163,587500001,949879,One of the seats on lounge is sagging the material is very loose  also when it arrived the packing indented the side of lounge.Also as I cannot take anymore pics one armchair feels like the springs are coming up through the foam.,0.00,,,2020-06-13 11:11:56,Discount to Keep,,,,,,,Catherine Sal,,3
