STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Glendale,WY,NSW Metro,127294,2020-12-16,Kaitlyn,bowen,kaitlyn.bowen7@hotmail.com,0402449334,2021-06-24 14:50:04,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,2322,660970001,826612,Damage caused by repair to previous claim 115841  customer advised the tech said he would order the part to replace and then when the customer contacted tech was advised to make a claim under warranty.  Also safety plug fell down and was not removed so now wont close properly,100.00,Customer reported that the charge station lid won’t close properly. After the last repair I removed a plastic child proof plug which was jamming the lid.,I return to find that there is another plastic child safety plug in the 240v socket which has jammed it again  Not Technician’s fault.  I had to break the old charge station to remove it and installed a new one supplied by Amart.   Please revise quote.,2021-10-18 13:08:03,Finalised_technician,Switch Box,Customer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Marie Pollock,2
Shepparton,SN,VIC,130745,2018-07-11,Dennis,Alink,dennisalink@outlook.com,0467191161,2021-08-10 21:26:14,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,3630,583610001,425070,Couch is only 3 years old. In the last month the springs are starting to push up through the padding/cushions. Please organize to have our couch fixed. Very disappointed that the springs are sticking out. There are no rips or tears. We cannot sit on the couch at all due to bulging springs,360.00,The two recliner seats on the 3S sofa had collapsed. I inspected underneath & noticed the foam & pocket spring cell had collapsed out of shape. This is due to the design of the seat cushions.,I replaced the two seat cushion inserts with new ones supplied by Amart.   ID label: 201800078,2021-10-18 11:59:41,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Kylie Steed,Kesaia Tavake,2
Darwin,DN,NT,132004,2021-04-05,Arnel,Dela Vega,gwapo_nhel@yahoo.com.au,0452523781,2021-08-30 08:57:21,LATTE - ROWAN - 3 Seater with 2 Inbuilt Recliners,812,587500001,134810,Hi  I just would like to inquire about our three seater lounge chair that we bought in Amart last April. The middle chair is not straight  Is it normal like that or need to fix it.,90.00,The spine to which the KD bracket slides onto on the LHF side of the centre seat of the 3 seater has broken away from the frame. The frame has been destroyed as all the bolts holding it have pulled through & smashed out the side of the seat frame. It has been weakened from some failed earlier attempts to mount the spine. All the extra drill holes have weakened the frame and caused it to collapse when someone leant against the backrest. The centre seat would require a complete new build  & I believe it would be more viable to replace it.,Q&R only.,2021-10-18 15:09:19,Finalised_technician,Frame,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Jacob Rowe,Andy-Grace Elenoa Nonu,2
Waurn Ponds,WS,VIC,132430,2021-07-02,Robert,Windmill,robwindmill@bigpond.com,0414381538,2021-09-06 10:42:27,BLACK - SAN MARCO - Leather Electric Recliner,3220,511280001,872740,The foam seat has lost its support. I can't explain why it has lost support as it has been normal use and the other recliner is great.   Please note that these recliners were a changeover for the Sellaronda recliners which has issues and extra $450 was paid for the changeover.,250.00,27/09/2021. Original appointment date. Customer no show. ( they forgot) Customer concerned about how soft the seat cushion was now only with a few moths wear.  Upon further inspection it showed that foam in the single seater has prematurely compressed  this is a manufacturing issue based on the age and condition of the suite.,50 ml dense foam bolster added,2021-10-18 15:07:05,Finalised_technician,Foam,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Asraful Islam,Troy Baldwin,2
Tweed Heads,TH,NSW,132855,2020-09-08,Helen,Gooley,kitandhelen@hotmail.com,0419691941,2021-09-13 14:13:02,BLACK - SAN MARCO - Leather Electric Recliner,2486,511280001,288196,Has stopped working again  had motor replaced back in April.,0.00,Double up job #130644,None required,2021-10-18 12:29:52,Finalised_technician,No defect,No Defect,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Olwen Silversides,Jason Giillians,2
Prospect,PT,NSW Metro,133074,2018-07-01,Sandra,Dallis,texisdallis@hotmail.com,0407928088,2021-09-16 19:09:58,CHARCOAL - CRESSIDA - Electric Recliner,2153,594210001,466088,Zippers in chair previously re[aired and would appear that the stitching has now broken on side of zipper and stuffing has come away.,180.00,- Attended customers residence to repair stitching. - Upon inspection found the leg roll stitching was broken at RHF zipper. The failure was causing the foam to come out the leg roll. Stitching failed due to customers sitting with their heels digging into the leg roll putting pressure on the stitching.  - Likely Cause – Customer - Lounge was in dirty condition.,- Repaired stitching and added dust cover over the back of leg roll for extra support.,2021-10-18 12:01:47,Finalised_technician,Stitching,Customer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Kylie Steed,Vaishnavi Ravichandran,2
West Gosford,WD,NSW Metro,134332,2020-07-21,Kathy,Sharpe,Kathy.sharpe26@gmail.com,0421075785,2021-10-05 10:35:08,DARK GREY - GRANDVUE - 3 Seater,2250,667070001,702549,The lounge keeps pilling alot.  I have the 2 and 3 seater  . You sent me the de piller but it is ongoing. As discussed previously I would like to exchange the lounge as I am very disappointed as it keeps pilling alot.,90.00,The customer had reported pilling across her fabric sofas. On inspection  the customer explained that she'd tried on multiple occasions to de-pill the sofas using the pilling machine that had been provided. I took some time to explain what pilling was  why it occurred and how best to manage it. I also showed her the Philips pilling machine that I used and recommended that she purchase that particular model  as it had served me well  in comparison to some of the others available.,I used my pilling machine to show the customer how effective it can be in managing the issue. I also explained that external sources  such as throws can also cause pilling. The customer seemed under the impression that she'd only have to de-pill the sofas once  but I did explain that it could take several goes to minimise it.,2021-10-18 16:10:00,Finalised_technician,Pulled Thread,Normal Wear & Tear,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Karen Timms,Michaela Nicholson,2
Tingalpa,TA,South QLD,134488,2018-09-06,Elyce,Cook,elyce.howden@gmail.com,0451265392,2021-10-06 20:41:30,CHARCOAL - SPARTACUS - 3 Seater Sofa,4510,512010001,808990,Foot rests don’t close yet again. Second time in 6 months.,90.00,Multiple issues with this suite. 1. Footrest hard to close and leaning to one side on LHF recliner and RHF recliner of 3 seater suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage. 2. Customer can feel springs through seat cushion of LHF recliner and RHF recliner of 3 seater suite. Inspection has found foam in seat cushion has compressed greater than 30% and no longer supports seated weight through this area. Materials used are poor quality.  Suite is in reasonable condition. Mechanisms have been replaced previously on 3 seater. Customer is unhappy with the suite and is concerned that mechanism issues will be ongoing.,Quote declined,2021-10-18 16:41:13,Reselect,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Jessica Kyle,2
Morayfield,MF,South QLD,135138,2020-07-21,Casey,Cole,casey.cole16@yahoo.com.au,0432440947,2021-10-17 11:08:23,LIGHT GREY - DANVILLE - Queen Fabric Bed,4014,616580001,1013437,2 Side rails on the base have come apart in behind the fabric. Photos wont show the fault due to being behind the fabric.,0.00,,,2021-10-18 15:20:32,Hardgoods,,,,,,,Angela Hyde,,3
