STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Glendale,WY,NSW Metro,114775,2019-08-31,Lisa,SHAW,Lisamobile24@gmail.com,0401600099,2021-01-07 14:13:26,BLACK - ALBERTO - 3 Seater Sofa,2298,628500001,774012,Usb port in single chair is not working. Stitching has broken on middle seat of 3 seater.,200.00,Item 1# The electric switch on the recliner was faulty. Item 2# The decorative stitching on the front of the recliner has come undone.,Item 1# Replaced the electric switch. Item 2# Completed a hand sew of the seam.   Note: As my previous contractor completed this job and then left the business with out completing the report  I didn’t get photos of the job. We also called the customer to make sure it was completed.,2021-11-30 16:29:34,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Andy-Grace Elenoa Nonu,Natasha Smith,2
Casula,CL,NSW Metro,125425,2021-05-13,Christine,Willcocks,christinewillcocks@gmail.com,0414413446,2021-05-28 15:04:09,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,2170,649500001,848860,stitching coming undone,410.00,On inspection of the 3 seater lounge it was found that the centre seat decorative stitching had come undone on the left hand stitch  approximately 2-3 stitches.  There was no length of thread left to be able to sew the thread back into the lounge.  The CM also pointed out that the stitching line next to the left hand stitching line had a knot protruding from one of the stitches.  It appeared to be a knot in the thread.  The short stitches on the left hand side would more than likely have been a knot also  judging by their length.,Ordered new thread from Amart spare parts. 26/10/2021 - returned to CM's home.  Stitched in the new thread down both sides of the decorative stitching.  CM was happy with the result.  Whilst onsite the CM showed us the RHF seat which had significantly dipped down at the front.  On inspection it was found that the front leading edge and LHF edge foam on the seat base cushion had broken down and was exposing the spring cells.  Re-quoting for a replacement cushion. 29/11/2021 - Returned to CM's home.  Removed the RHF end seat spring foam cushion and replaced it with a new spring foam cushion.  The CM was very happy with the job.  The job is now complete.,2021-11-30 16:50:44,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Naomi Hughes,Stacey Allen,2
Glendale,WY,NSW Metro,127637,2019-10-01,Matthew,Lovelace,matthewallanlovelace1980@gmail.com,0401727948,2021-06-29 16:40:02,CHARCOAL - SENTINAL - Electric Recliner,2325,625770001,805887,The USB Charging port on the recliner has a white piece that has come out. I initially thought it was from from USB charging cable and chucked it out. Believe it or not I was able to still charge my phone using the USB port on the recliner and checked the USB port on the recliner today as it was not charging my phone. If you refer to the photo of the issue you will see that some metal prongs are bent in the charging port. I can assure you that no force has been applied for this to happen I just plugged my phone into the charging port on the recliner then unplugged it and the white piece that's in the center came out with my charging cable. If you need further information please give me a call or email and I'll be happy to assist,130.00,USB input in the switch has broken and the usb is no longer working,replaced usb switch - please note that controller cable for the LED light was a 2pin style however the plug on the switch provided was a multi pin as per the photos. Will require a new switch to make sure it works as normal  ***Update*** New switch installed,2021-11-30 16:48:28,Finalised_technician,Trigger Button (Electric),Customer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Naomi Hughes,Scott Gambell,2
Hoppers Crossing,HG,VIC,130522,2017-12-26,CHETAN,PATEL,chetan1234_2000@yahoo.com,0430326629,2021-08-07 18:56:45,DARK GREY - SPARTACUS - Corner Lounge,3029,512030004,75733,sofa seat is sunk in   fill spring while seat on sofa  recliner chair is wobbling,90.00,The foam on the backrest of lhf rec seat has slumped affecting top line of suite Pocket springs on 3 of the seat units on cnr suite have softened resulting in discomfort to user Backrest foam has compressed on more regularly used seats resulting in timber frame being felt in the lower back Item code: 20171009 Suite in very well maintained condition  no marks or stains (2),On arrival at today's appt  cm advises she is declining the option for repair as she is steadily becoming more disatisfied with the product overall  she advises she would like to speak to amart re alternate options rather than keeping this suite and it needing possible ongoing repairs. Tech to contact csc,2021-11-30 14:15:08,Finalised_technician,Foam,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Naomi Hughes,Naomi Hughes,2
Glendale,WY,NSW Metro,132416,2019-05-04,Julie,Mizen,mizos5@bigpond.com,0438298910,2021-09-05 17:55:05,CHARCOAL - CHASER - Recliner,2286,510660002,798137,the back of the seat has become quit loose  mainly on the left. the back leans to the left even empty. When I fully recline the  whole left side drops down. I cant see any broken parts. There was no bangs or loud noises when this happened.,130.00,The single rocker recliner backrest had fallen back on one side  this was due to the KDBracket falling completely off the frame.,Reattached the KD bracket. The mechanism was also not working correctly  but after Re attaching the KD bracket it allowed the mech to work correctly.,2021-11-30 16:30:56,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Kesaia Tavake,Linda Leamon,2
Glendale,WY,NSW Metro,132980,2017-09-13,Julie,Talevski,jaytee_63@live.com,0401283163,2021-09-15 12:37:13,CHARCOAL - CRESSIDA - 3 Seater,2289,594230001,765412,Whilst sitting on the lounge on Sunday with the footrest up it was found that the footrest was stuck and could not be brought down.  Power was turned on and off a few times to see if they might fix the problem but it didn't.cm has emailed saying 2 seater has stopped working,170.00,The LHF electric recliner was stuck in the open position due to the relay switch in the electronic cup holder failing.  The customer then said the RHF cup holder is now only working intermittently.,Supplied and fitted 2 x new electronic cup holders. The lounge suite is in as new condition.,2021-11-30 17:20:33,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Mahmoud Jeblawi,2
Hoppers Crossing,HG,VIC,135699,2017-11-22,Abdelkafi,Abdel hamid,Sanna.ah@hotmail.com,0404785565,2021-10-25 13:33:46,BLACK - SAN MARCO - Leather Electric Recliner,3029,511280001,73111,The leather has been worn off the two single recliners   and the side seats are really flat and n The r 3 seaters,380.00,2 x single armchair rec seats have color an top coat erosion on the front rhf section of the seat cushion resulting in loss of pigment on leather and whitening of the damaged areas. Item code: 055 2979079 The seats are in well used condition (4),On inspection both single rec armchairs have a section of top coat and color erosion/delamination present at the rhf front corners of the seat cushions. Apart from the areas of issue there are no instances of similar issues evident. I would respectfully suggest that issue may be as a result of regular high use as the issue only appears on the same areas on both affected seats. While onsite I have carried out a clean test with a reasonably high amount of dirt/grease evident on clean white cloth  cm assures she regularly cleans suite with cloth and water. Issues can be addressed by reapplication of both top coat and color on both affected seat units. Quote adjusted. 30.11.21 Returned to job and have carried out approved repairs  ie repair and recolour to 2 affected areas on the 2 x single armchairs. Issues resolved  cm happy. Job complete,2021-11-30 17:19:46,Finalised_technician,Discolouration,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Angela Hyde,Naomi Hughes,2
Cannington,CT,WA,135860,2021-10-19,Rohit,Nath,rohit756@gmail.com,0401514860,2021-10-27 11:33:02,BLACK - OPTIMUS - 3 Seater Sofa,6112,625820001,560467,The left side USB port of the 3-seater not working.   Connected different cables and devices to check it. But the port is not powering any device ,130.00,The usb in the buttons is faulty,Installed abs tested new unit   All on,2021-11-30 16:57:10,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Andy-Grace Elenoa Nonu,2
Oxley,OX,South QLD,136051,2021-10-27,Susan,Bodiam,Susanbodiam@nigpond.com,0428893125,2021-10-30 11:50:35,DARK GREY - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Recli,4068,693230002,518781,Brand new lounge delivered faulty - installation people could not get central chair piece to work electrically (ie. lights and charging stations do not work).,310.00,Nil power to center seat which supplies the reading lights and the wireless chargers due to a wire not connected internally.  The RHF backrest is sitting slightly higher than the middle backrest due to misplacement of the headrest by the manufacturer. Requires adjustment. Lounge as new. PO 060-3368159,Plugged in the internal lead for power supply and the reading lights now function  but both wireless chargers still do not function. The customers phone is compatible and settings are correct  so this is not the issue. Spoke to Eric at the warehouse and the 3 way relay box is suspected as faulty. Quote edited for further repairs when parts arrive. Relay splitter replaced and chargers now function. Adjusted RHF backrest downwards and now all 3 are flush/level. Customer happy with results.,2021-11-30 10:05:24,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Achol Acot,Casey Young,2
Yamanto,YO,South QLD,136146,2020-12-06,Stacey,Matthews,brettnstacey@hotmail.com,0466526770,2021-11-01 10:44:36,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,4305,660970001,755220,Wireless charge  plug and USB port not working.  I don’t know what has caused the damage.,90.00,Drivers didn’t plug in centre console   wire was tied up inside backrest,call out fee only $90+gst,2021-11-30 10:31:24,Finalised_technician,No defect,Transport,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Durga Prasad Lingannagari,Kesaia Tavake,2
Cairns,CN,North QLD,136439,2019-03-11,Kevin,Connelly,jenniferdick92@gmail.com,0404124513,2021-11-04 15:08:52,BLACK - SAN MARCO - Corner Lounge with Chaise,4868,577750001,415941,The ring to pull the recliner has broken,110.00,Parachute trigger has broken at handle end on the armless seat to the left of the console.,Removed and replaced trigger. Reassembled. Tested and working.,2021-11-30 09:44:06,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Durga Prasad Lingannagari,Marie Pollock,2
Capalaba,CA,South QLD,137213,2017-05-10,Beverly,Johnston,bajohnston53@hotmail.com,0419493841,2021-11-15 17:32:34,SLATE - ALLIRA - Fabric Accent Chair,4164,550370002,401863,The bottom undercover of the chair has fallen down onto the floor and this is also starting to happen on the 2 seater as well.please see attached photos   Not sure of the cause,130.00,the dust cover has fallen off the single chair  the 2seater is ok at the moment.,replaced dust cover customer happy.,2021-11-30 10:19:33,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Naomi Hughes,Alex Broe,2
Darwin,DN,NT,137614,2019-03-25,Neil,McDonald,neilandkim@smartchat.net.au,0414934779,2021-11-22 11:34:38,BEIGE - LUCIANO - 2.5 Seater Sofa with 2 Inbuilt Electric Recliners,800,642600002,106540,Chair opened to recline position and will not close  light on side control not illuminated,110.00,The LHF recliner of the 2 seater was stuck open. There was no response from the buttons.,New control button unit has been installed & the chair is functioning normally.,2021-11-30 16:37:45,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Angela Hyde,Gaganjot Chhina,2
Townsville,TV,North QLD,138074,2016-12-11,Lindsay,Singham,Lindsaysinghamsmith73@yahoo.co.uk,0422826843,2021-11-28 16:40:25,ELEPHANT - DIAMOND - Corner Lounge with Right-Hand Facing Chaise and Sofa Bed,4810,509550005,327878,There is now considerable peeling of the PU on the sofa bed chaise which has been happening for some time now about a year but is now really bad. There is some beginning on the matching sofa bed which was bought at the same time on same docket - item code 50953.  These sofas are at my personal holiday home  which is only used for about one week per month maximum so has not be used as much as one at home would be.,0.00,,,2021-11-30 16:02:40,Finalised_no_technician,,,,,,,Andy-Grace Elenoa Nonu,,3
Shepparton,SN,VIC,138078,2018-06-07,Sukhwinder,Kaur,Jatinder111585@yahoo.com,0450011135,2021-11-28 17:27:18,BLACK - MILLENNIA - 3 Seater Sofa,3631,579010001,425684,Hi  Which said we siddown that said colour fad and you can see in pictures,0.00,,,2021-11-30 16:10:39,Finalised_no_technician,,,,,,,Andy-Grace Elenoa Nonu,,3
