STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Darwin,DN,NT,82490,2020-02-11,Roanna,Ciarla,rosanna.ciarla@nt.gov.au,0407664648,2020-04-08 13:39:12,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,812,649500001,118437,When I’m sitting with the recliner out and I go to push it back in  there is something stopping it from clicking in. It keeps banging on something.,320.00,The RHF mechanism was bent & contacting the base rails when opening & closing. CX also showed me that the LHF recliner has started doing the same since the first complaint.,The RHF mech has been installed & is working fine. I have ordered another mechanism for the LHF recliner. A new mechanism has been installed & is operating correctly.,2020-06-17 11:22:49,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Robert Abbott,Catherine Sal,2
Maroochydore,MR,South QLD,82535,2019-12-27,Elina,Kalns,ekalns@hotmail.com,0423507037,2020-04-09 11:00:04,LIGHT GREY - CONNOR - Corner Chaise,4558,632510001,844350,1x adjustable headrest has come off it's hinge when trying to raise the headrest,90.00,On inspection customer showed me that the lhf head rest is loose ,  I have stripped the dust cover off and found that the head rest hinge has snapped Off at the rivet. To fix this issue can amart please supply the correct hinges please. Cost to replace the hinges will be  Call out fee $70 Int3 internal $40 Total $110+gst,2020-06-17 11:24:01,Finalised_technician,KD Brackets,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Robert Abbott,AMY BLATCH,2
Rutherford,RD,NSW Metro,83447,2019-02-13,Katherine,Towers,snowbear&max@gmail.com,0407565987,2020-04-21 14:53:16,BEIGE - JEFFERSON - 2 Seater,2323,612710001,816165,near where the arm rests are the lounge has dropped away - it appears as though the frame has collapsed on one side of the lounge.  Customer is eldery and not very tech savy so unable to take a photo of the damage,200.00,The customer reported that the RHF armrest has dropped  this was due to a manufacturing fault with the armrest not screwed on correctly allowing the armrest to collapse during normal use.,The feet and dust cover was removed  the armrest was screwed back together and fastened to the main frame.,2020-06-17 11:29:24,Finalised_technician,Frame,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Robert Abbott,Rose Tandy,2
Tingalpa,TA,South QLD,86059,2017-12-26,Donna,Walsh,donnatwalsh62@gmail.com,0429176454,2020-05-18 16:19:43,BEIGE - MILLENNIA - 3 Seater Sofa,4160,579010002,800703,Not sure what has caused this  but I was sitting in the chair last night and smelt an electrical burning smell and heard crackling sounds coming from the electrical point at the back of the lounge.  I turned it off straight away in case it caused further damage or caught fire.,110.00,the socket at the rear of the arm where you plug in the power lead has burned out and smells of burnt plastic.,replaced socket now all is fine.,2020-06-17 11:56:36,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,Richelle Suna,2
Cockburn,CB,WA,86086,2017-01-21,Fiona,Whitecross,feeze83@hotmail.com,0402422812,2020-05-18 18:43:51,GREY - BONZA - Corner Lounge RHF Chaise,3222,515150002,244490,One of the seat second in from the left has collapsed while I myself (fiona) was sitting in the seat. I had been sitting there for about 15 minutes then all of a sudden there was a thump and a drop downwards on this seat and now there is no support underneath it.  The photo taken has a few shadows due to lighting but you can see it sits lower then The other seats and has no support.,200.00,Customer concerned that the centre seat cushion had collapsed after hearing a noise and feeling like the seat was softer. Upon further inspection it showed that the foam has compressed. There were no structural issues found.,Added a 25ml denser foam to the base of the cushion under the sling  re clipped the paper wire and added extra support to the front and the rear of the seat cushion,2020-06-17 11:59:32,Finalised_technician,Foam,Normal Wear & Tear,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Vaishnavi Ravichandran,2
Capalaba,CA,South QLD,86091,2018-09-29,Steve,Cratchley,stevelcqld@bigpond.com,0434632127,2020-05-18 20:14:29,CHARCOAL - SENTINAL - 3 Seater,4158,625790001,428013,Stitching under the left hand side foot rest ( when sitting on it) has give way along side the zipper and the zipper is split. The support foam is sticking out. Also the left hand seat (when sitting in the lounge) seems to have lost a lot of support.,180.00,the leg roll has torn on the rhf recliner and the foam has bunched up on the lhf recliner,repaired both customer happy.,2020-06-17 12:01:21,Finalised_technician,Lining,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,Richelle Suna,2
Helensvale,HE,South QLD,86097,2013-07-27,Carolyn,Parfitt,cparfitt80@hotmail.com,0418630954,2020-05-18 22:04:34,CHOCOLATE - CLIFTON - Theatre Suite,4209,433320001,285465,The wires connecting the pull mechanism to the middle mechanism have become loose and frayed. I believe this to be due to a loose connection rather than maluse as this is only used by 'mum and dad'.,110.00,The metal had started to fray and only had 1-2 wires attached on trigger on middle seat.,Have replaced parachute trigger. Job is complete,2020-06-17 12:04:02,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Robert Abbott,Richelle Suna,2
Benowa,BE,South QLD,86113,2019-11-07,Karen,Hartley,hartleykk@optusnet.com.au,0422675151,2020-05-19 10:44:25,STONE - SAN MARCO - 2 Seater Sofa,4211,569280001,562024,There is a clunking/grating sound as the footrest is elevated as if something is not aligned correctly.   This sound only happens when someone is seated in the chair.   It does not make the sound when the footrest is raised when the chair is empty.,260.00,1) LHF mech arm is bent causing it to hit on the frame when operated.,Second visit after Q+R 1) Replaced mech with New unit and tested all in working order,2020-06-17 12:06:06,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Robert Abbott,Toby Young,2
Joondalup,JP,WA,86140,2018-07-19,Ken,Choi,kenchoi89@gmail.com,0425177759,2020-05-19 12:48:06,BLACK - ASCOT - Leather 3 Seater with 2 In-Built Recliners,6061,527410001,916057,Right hand side reclining function is not working. Handle is not engaging.,110.00,The trigger cable on the RHF recliner on the 3RR has snapped.,Replaced the cable,2020-06-17 12:12:08,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Naomi Hughes,2
Darwin,DN,NT,86147,2019-01-10,Neil,McDonald,neilandkim@smartchat.net.au,0414934779,2020-05-19 13:25:54,BEIGE - LUCIANO - 3.5 Seater Sofa with 2 Inbuilt Electric Recliners,800,642610002,106540,The top protective layer on one of the cushions appears to have come away in small patches,270.00,The top seal on the seat cushion  & the footrest of the LHF recliner of the 3 seater has lifted off in a few places. It will need to be rubbed back & resealed.,None....inspection only. The affected areas have been sanded back  recoloured & resealed.,2020-06-17 12:13:55,Finalised_technician,Discolouration,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Robert Abbott,Naomi Hughes,2
Virginia,VI,South QLD,86149,2018-01-04,Jess,Avison,jess.avison@hotmail.com,0419693950,2020-05-19 13:34:07,GREY - BENJAMIN - Corner with Reversible Chaise,4034,590460001,494617,Out of the 6 bottom cushions  5 have broken zippers. The cushions are currently being held together by safety pins.   I would say the cause is just general use but I really don’t think after 2 years the zippers should have busted.,590.00,Zipper broken on 4x removable seat cushions (including chaise) and stitching undone in 1x cushion of 6 STR suite. Slider is not locking teeth of zipper together. Quality of slider is very flimsy that it flexes apart causing the zippers teeth not to lock in together. To rectify the issues 4x Zippers on 4x seat cushions need to be replaced.,Repaired as follow:  1 - Replaced 4x zippers on 4x seat cushions 2 - Sewn undone stitching on 1x seat cushion Customer Satisfied with repairs.,2020-06-17 12:14:50,Finalised_technician,Zipper,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Robert Abbott,Naomi Hughes,2
Springvale,SV,VIC,86175,2017-05-21,Kristen,Phillips,kre72@outlook.com,0413642756,2020-05-19 15:38:53,BROWN - CHASER - Corner Lounge with Chaise,3178,527490001,97604,Recliner is on a lean and the springs inside clunk and the second photo of the chair has been repaired once and has never been right since  sinks when you sit on it.,390.00,1. LHF end recliner is leaning outwards  front seat foam has collapsed and pocket springs can be felt  also catching on mech. 2. Single seat side foam has collapsed through base due to torn fabric and no webbing. Lounge was in good condition other than being full of mouse crap inside and underneath.,1. Adjusted mech and tightened loose kd brackets  added new foam to front and base. 2. Added extra foam and webbing.,2020-06-17 12:20:01,Finalised_technician,Foam,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Richelle Suna,2
Braybrook,BK,VIC,86191,2020-03-17,Ali,Rizvi,abbuali@gmail.com,0410333779,2020-05-19 17:28:15,BLACK - ASCOT - Leather 3 Seater with 2 In-Built Recliners,3029,527410001,133699,The left side hand rest has its seam/stitching coming undone.,180.00,A section of stitching has failed on the upper section of the RHF armrest on 3S couch unit. There are no ID labels attached to 3S couch. Couch in used but generally clean and tidy condition (3),I have repaired the failed stitching on-site by hand sewing  issue resolved  cm happy. Job complete,2020-06-17 12:24:33,Finalised_technician,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Robert Abbott,Naomi Hughes,2
Osborne Park,OP,WA,86247,2016-02-14,Claudia,Murphy,Claudiajmurphy@gmail.com,0419934693,2020-05-20 12:43:06,PRADO - ROCCO - Leather Corner Lounge Suite,6061,511270001,195606,Recliner chair in the photo has a fault with the lever to activate the recliner. When you pull lever it isn’t connecting to the spring or pully system and foot rest is not going up at all. Have taken a photo of chair but sorry I can’t take a photo of fault because the black lever is the fault not the chair as such. If you require a different angled photo please let me know.,110.00,The trigger cable on the LHF recliner has snapped.,Replaced the cable.  The customer also mentioned that the footrest is difficult to close. I have lubricated the pins of the mechanism and adjusted the angle of the release lever to allow the cable to have some slack.  This has improved the the issue markedly  The customer was very happy with the outcome ,2020-06-17 13:10:54,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Raewyn Christison,2
West Gosford,WD,NSW Metro,86271,2015-10-14,Patricia,Pages,patpages@valhallaweb.com.au,0414848663,2020-05-20 14:00:17,BLACK/LICORICE - ROCHELLE - Recliner.,2259,535020001,628004,Spring is sticking up on the 1st recliner  also the plastic that opens the recliner open has broken off.  I think the spring is starting to stick up a little in the second recliner also.,330.00,The customer had reported that there were springs sticking up on the seats on both her single recliners and that one of the trigger handles had broken off.  On inspection  I noted the overall great condition of the suite and it had obviously been well looked after by the elderly customer. I tested both seats in the single recliners and I could feel the springs pushing up. The trigger handle on one of them had also broken off half way  so still usable  but awkward. I removed the backrests and unzipped the backs of the seats to access the pocket springs and I could feel that they’d perished and broken up  causing the issues.,I replaced the trigger handle  tested  all OK. I then went about the process of removing the broken pocket spring cells and compressed foam blocks (please see photos!). I then measured and cut some high density Dunlop foam to the same size and inserted it into both recliners. The customer tested the seats out and was most impressed.,2020-06-17 14:06:40,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Robert Abbott,Jodie Weir,2
Capalaba,CA,South QLD,86310,2016-01-06,Janet,Rowett,Malleemags@hotmail.com,0417708045,2020-05-20 18:16:02,CHOCOLATE - RADLEY - Recliner,4165,507930001,374279,The recliner is no longer connected to foot part on one side. One of the recliners is extremely lopsided  the second one is starting to fail to,270.00,Both mechanisms are hard to close.,replaced both mechanisms customer happy.,2020-06-17 14:09:43,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,Brenda Stewart,2
Benowa,BE,South QLD,86367,2019-06-26,Sasha,Morgan,samorgan007@gmail.com,0409596731,2020-05-21 13:21:20,BLACK - MILLENNIA - 3 Seater Sofa,4213,579010001,556840,The seat on the far right side started sagging. There is a dent in the seat that makes it uncimfortable to sit. Needs a bit more padding as it was done to the other side a few months ago.,280.00,Customer complained about the rhf seat sinking down and it’s uncomfortable to sit on. Customer told me she noticed this issue about a month ago. On my inspection I found the sinking about medium level and dent customer refers to I believe is the softer on the seat it’s spot with more wear customer sit the most. In my opinion the wear and tear of the seat it’s relative to the age of the lounge.,Work carried out. I replaced the rhf seat foam with own supplied foam.,2020-06-17 14:12:05,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Naomi Hughes,2
North Lakes,NS,South QLD,86388,2018-08-09,Aaron,Hyland,aaronhyland79@gmail.com,0420385287,2020-05-21 15:20:54,STONE - SAN MARCO - Corner Lounge with Chaise,4737,577750002,244584,The pull cord for the recliner has snapped. Can not recline my chair anymore. Not sure what caused this as it has been working perfectly fine up to this point.,150.00,The customer had a concern with the trigger not operating properly on their recliner. upon inspection it seemed the cable for the trigger had broken just behind the handle. and was not functional.,The faulty trigger was disconnected from the mechanism and removed from the lounge. The new trigger installed to the mechanism and the lounge was tested. It was operational,2020-06-17 14:33:15,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Naomi Hughes,2
Hoppers Crossing,HG,VIC,86390,2019-06-15,MITESH,PATEL,mcp2485@yahoo.com.au,0433907075,2020-05-21 15:21:13,DARK GREY - OMAHA - Corner Lounge,3029,567130002,106080,Tear my sofa or lounge.,180.00,A section of stitching on the top of the RHF backrest on RHF single seat unit has failed resulting in large hole with internal wadding visible. PO NO: 055 3073031 Suite in well used but generally clean and tidy condition  some minor food spills on RHF seat,I have repaired the failed stitching by re-sewing onsite  issue resolved  cm happy. Job complete,2020-06-17 14:33:40,Finalised_technician,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Robert Abbott,Brenda Stewart,2
Townsville,TV,North QLD,86472,2017-09-17,Mary,Norman,ambersimeonidis@gmail.com,0431617710,2020-05-22 14:44:43,DARK GREY - ZENN - Electric Recliner,4812,564440002,342376,Upon reclining the chair  it makes a lot of noise that has worsened recently. It sounds like a very loud metal on metal grating sound.  Photos will not assist in showing the issues but I will send photos of the chair.,170.00,Zenn Electric Recliner  1. Single recliner: mech grinding during motion. Replacement needed.,1. Faulty mech removed and new one installed and tested.  CF + R/Q + M2 = 170,2020-06-17 14:42:37,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Richelle Suna,2
Rockhampton,RK,North QLD,86486,2020-05-07,Narelle,clark,relsie77@tpg.com.au,0423653280,2020-05-22 16:10:23,BLACK - CAPELLO - 3 Seater Sofa with 2 Inbuilt Electric Recliners,4703,642590001,378826,one if the buttons is not working on the side of lounge,160.00,The LHF controller was not illuminating green in the area surrounding the buttons. After pre-ordering and receiving the replacement trigger panel  we proceeded to visited the customer and systematically swap them over.,Removed the faulty panel and fitted the replacement Tested and working as is should Customer very happy,2020-06-17 14:45:50,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Marie Pollock,2
Helensvale,HE,South QLD,86519,2014-02-18,Fainos,Magura,teemagura@gmail.com,0406335266,2020-05-23 10:48:03,CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,4208,448630001,303992,Tear wherr couch recliines,180.00,Stitching on single recliner on side of the leg roll that is attached to a leather fly had come undone.,Have performed legroll stitch. Job complete.,2020-06-17 14:47:25,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Robert Abbott,Catherine Sal,2
Oxley,OX,South QLD,86579,2018-11-10,Wahida,Ali,Wahida.Ali@fusionsport.com,0413397177,2020-05-24 12:23:33,LIGHT GREY - SPARTACUS - Corner Lounge,4074,512030003,459234,one of the hand rest has lost its thickness of the foam and the back of the seat is not aligning  properly.,240.00,2 seater/console - RHF armrest has loose fill depressed excessively and wobbly backrest due to loose KD brackets and mounting posts. Lounge in good and clean condition. PO MG 201801441,RHF seat - Additional loose fill placed in armrest and all KD and post bolts tightened.,2020-06-17 14:51:19,Finalised_technician,Filling - Soft Fill,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Richelle Suna,2
Campbelltown,CM,NSW Metro,86629,2018-01-30,Ian,Davies,ian@tarellan.com,0400943833,2020-05-25 10:47:46,BEIGE - MILLENNIA - 2 Seater Sofa,2567,579000002,800940,Reclining mechanism is non responsive from controls - will not extend out.  Head rest is working correctly.  Have tried disconnecting and reconnecting power cord but without any change to operation.,130.00,Cup holder with buttons not working.,Replace cup holder with buttons.  All working.,2020-06-17 14:59:19,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Robert Abbott,Richelle Suna,2
Lawnton,LA,South QLD,86777,2019-11-18,Beatrix,Hueglin,hueglin@gmx.com,0431991759,2020-05-26 11:30:10,BLACK - LIVINGSTON - Corner Lounge,4055,653790001,402075,see notes from Everton Park store,450.00,Corner seat of modular lounge had collapsed in the corner  section . Cause of the sag/collapse was the rear timber rail had snapped in the middle allowing all of the webbing to go loose as this is the rail that supports it.,Item was taken offsite as the repair was larger then anticipated  and needed to be stripped back more to gain access to the seat cushion and webbing. not geared up to complete in customers plus the repair required more time.   Item now has new structural timber rail installed to rear of the couch with all webbing re-attached and tightened.,2020-06-17 15:05:18,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Robert Abbott,Michaela Nicholson,2
Capalaba,CA,South QLD,86782,2020-05-11,Samantha,Legge,samantha_legge@yahoo.com.au,0403873286,2020-05-26 11:49:16,CHARCOAL - SENTINAL - Electric Recliner,4164,625770001,448291,back rest wont clip in  the brackets are bent,90.00,no problem kd brackets fine just scratched,put back on easy customer happy. no photo no problems.,2020-06-17 15:05:52,Finalised_technician,No defect,No Defect,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,AMY BLATCH,2
Virginia,VI,South QLD,86807,2019-02-26,Don,Prange,Donprange@hotmail.com,0407099979,2020-05-26 13:27:54,BLACK - JULIUS - Electric Recliner,4503,643550001,520216,The electric head rest is locked in one position and does not move.  The chair still reclines and all other electrics work,220.00,Headrest stuck in upright position on single stand alone electric recliner. Troubleshooting has found motor to be faulty. No external damage done to motor. Faulty part in manufacture.   Suite is in good condition.,Need to order parts. 16/6 replaced headrest motor,2020-06-17 15:08:04,Finalised_technician,Motor,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Naomi Hughes,2
Cairns,CN,North QLD,86876,2017-05-19,Claire,Hampton,claire.hampton@rocketmail.com,0448575105,2020-05-27 10:44:15,STONE - ELEMENT - 3 Seater Sofa,4878,548650001,373578,The 2 seater couch item #54864 also has the same issue. The underlining on both couches has literally disintegrated    and is falling off the couches.  This was noticed as I was dusting the legs during and rubbed my hand against it.,170.00,Both 2STR & 3STR sofas dustcover is disintegrating,Removed legs and dust over. Cut to fit new dust cover and stapled into place for both sofas. Reassembled,2020-06-17 15:10:17,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Kelsey Oliffe,2
Campbellfield,CF,VIC,86906,2014-01-07,Jagseer,Singh,romanajagseer@yahoo.com.au,0433963553,2020-05-27 13:31:00,BLACK - ASHLEIGH - Corner Lounge,3217,485200001,468324,Stitching cane off from one of seat. I thing it’s the quality of thread  which is not good as it’s continuously happening.,180.00,Please refer to previous claims. The stitching that was repaired today was in another area that had not been repaired previously.  Issue was located on the outside centre seam of the chaise seat section.,Stitching has been repaired,2020-06-17 15:10:46,Finalised_technician,Stitching,Customer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Naomi Hughes,2
Osborne Park,OP,WA,86914,2013-12-20,Carmelo,Lenzo,oznel@iinet.net.au,0438985246,2020-05-27 14:07:11,PRADO - HAMPTON - 3pce Suite,6060,429170002,155019,Release chord for the recliner part is broken. Footrest doesnt come up,110.00,Trigger snapped,Trigger replaced,2020-06-17 15:11:10,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Robert Abbott,Naomi Hughes,2
Mackay,MK,North QLD,86948,2018-03-02,Lou,Quattrocchi,lou.q51@gmail.com,0428775389,2020-05-27 18:06:22,CHARCOAL - CRESSIDA - 3 Seater,4740,594230001,351374,** Lodging on behalf of customer **  Left hand headrest won't work when upright but works when it is reclined.,170.00,The customer had a concern with the headrest not operating properly on the RHF recliner  and one of the buttons on the LHF recliner was not illuminated. Upon inspection the headrest on the RHF recliner only worked when the legrest was extended. I retrieved a new cup holder  and plugged it into the RHF recliner to test the headrest motor. It worked properly with the new cup holder connected. The “Down” button on the LHF recliner was not lit up. It worked as it should  but the led for the button was not working. I thought it better to replace this cup holder  as it was faulting  and this would prevent another call out when it fails.,I then removed the screws holding both cup holders in place then tipped the lounge forward. I then disconnected the wires and removed the cup holders. I installed the new cup holders and connected the wires. Zip ties were then used to secure the wires to the rails. Both lounges were tested and were fully operational. The headrest on the RHF side worked properly.,2020-06-17 15:12:25,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Naomi Hughes,2
Mackay,MK,North QLD,86949,2017-04-26,Sharon,James,shazjames1@hotmail.com,0458756813,2020-05-27 18:13:56,SLATE - DANTE - 2 Seater Sofa,4740,486750001,333289,*** Completing on behalf of the customer ***  Seat is separating between the 2 seats. One seat is now lower then the other.,200.00,The customer had a concern with the seat cushions sinking in the centre of the couch. Upon inspection the zig zag springs are set 100mm in from the edge of the cushions. Because there is no support on the centre edge of both cushions  the edges of the cushions had sunk inwards.,To repair this  I installed new pieces of webbing running from left to right above the zig zag springs. I also ran two pieces of webbing from front to back weaving through the material flies. The webbing created extra support for the centre edge of the seat cushions and brought the cushions back up to their correct position. The customer was happy with the repair.,2020-06-17 15:12:59,Finalised_technician,Webbing,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Naomi Hughes,2
Cockburn,CB,WA,87027,2020-05-13,Nicole,Williams,nickwilliams1993@hotmail.com,0424082468,2020-05-28 16:08:40,DARK GREY - SPARTACUS - Recliner,6167,512000004,305012,The issue that is happening is the chair leg won’t clip back down again believe there may be an issue with the mechanism.,170.00,Recliner won’t close properly,Inspected recliner  mechanism bent  took mech with me and replaced  works fine now,2020-06-17 15:18:56,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Robert Abbott,Richelle Suna,2
Townsville,TV,North QLD,87064,2019-03-03,Bianca,Clark,biancaclark01@gmail.com,0467515252,2020-05-29 08:53:28,BLACK - SAN MARCO - Leather Electric Recliner,4818,511280001,372281,Stitching is coming undone on chair,160.00,San Marco Black Leather Electric   1. Single Recliner - RHF armrest: seam stitching on rear corner has come undone about 5 - 6cm.,1. Handstitching repair completed.  CF + R/Q + S2 = 160,2020-06-17 15:19:24,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Richelle Suna,2
Osborne Park,OP,WA,87067,2019-01-24,Giulia,De Rizzo,Giuliaz82@gmail.com,0438742782,2020-05-29 09:16:04,BLACK - SAN MARCO - Corner Lounge with Chaise,6059,577750001,247450,The trigger which is used to pull the manual recliner has snapped off,110.00,The parachute cable on the no arm seat has snapped,Replaced the cable,2020-06-17 15:19:38,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Leigh Gerry,2
Morayfield,MF,South QLD,87080,2020-02-03,Michael,Schobbe,michael.schobbe@outlook.com.au,0422183669,2020-05-29 10:40:12,BLACK - SAN MARCO - Electric Recliner,4510,547330001,1019364,When reclining back there is an odd grinding/clicking noise which sounds worse when sitting in the chair,170.00,Seat making a clunking noise when reclining on single stand alone recliner. Motor is hitting backrest base frame. Mechanism arms have collapsed. Suite is only three months old  unable to determine cause of damage.   Suite has not been abused.   PO Number: 070-3133816.,Replaced mechanism in recliner. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Motion 2 $80.00. Total invoiced excluding GST $170.00.,2020-06-17 15:19:56,Finalised_technician,Mechanism,Transport,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Kaitlin Evans,2
Oxley,OX,South QLD,87088,2016-11-28,Elisabeth,van Zelm,lissyvz67@gmail.com,0423053611,2020-05-29 11:21:46,CHOCOLATE - SPARTACUS - Recliner,4076,512000002,403401,Chair collapsing and leaning to one side. It's the same issue that happened to the other chair you look at claim history,170.00,Customer complained about the single recliner was leaning towards the rhf side. Customer informed me she noticed this issue about 3 weeks ago. On my inspection I found the mechanism bent to the rhf side. This is manufacturer fault on the mechanism,Work carried out. I replaced the existing mechanism with new manufacturer supplied one.,2020-06-17 15:21:42,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Kaitlin Evans,2
Pakenham,PK,VIC,87102,2020-05-25,Bruce,McGregor,bmcgregor@live.com.au,0404810225,2020-05-29 13:03:29,BLACK - CANNON - Electric Recliner.,3783,661180001,834350,Out-of-box incomplete stitching on the left arm of one of the recliner chairs,214.00,Rhf armrest on single recliner has loose top stitching  recliner as new.,Secured loose thread  customer was satisfied.,2020-06-17 15:27:37,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Kaitlin Evans,2
Cockburn,CB,WA,87146,2017-09-15,Ronise,Barr,ronise2912@yahoo.com,0434351442,2020-05-29 17:26:44,CHARCOAL - CRESSIDA - 3 Seater,6169,594230001,357650,Lights on one end stay on permanently and mechanism only works intermittently. Also push button switches get hot.  One Usb port is broken. I think the problem with lights/ mechanism is electrical fault. Usb problem is poor manufacturing.,170.00,Customer has two issues  1. Cup holder works intermittent  2  USB not working,Inspected sofa  replaced cup holder and USB tested everything and all working now,2020-06-17 15:28:46,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Robert Abbott,Naomi Hughes,2
Rockhampton,RK,North QLD,87229,2019-06-18,Loretta,Coleman,blcolman@bigpond.net.au,0427395349,2020-05-31 11:20:29,BEIGE - SAN MARCO - Leather Electric Recliner,4703,511280005,366145,The stitchi g has come away,190.00,The internal stitching on the outer edge of the LHF armrest had come undone.,To repair  we restitched the area using a single thread with double needles for a more robust repair and a neater/nicer finish. Repairs completed onsite and customer was very gracious and really happy with the repair. She even commented on the excellent service she had received from booking through to repair.  Soo nice to get a lovely thank you !!,2020-06-17 15:33:10,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Jodie Weir,2
Bankstown,BN,NSW Metro,87257,2019-09-14,Adrian,Henning,henning.adrian@gmail.com,0406729048,2020-05-31 16:48:32,CHARCOAL - SENTINAL - 3 Seater,2036,625790001,912462,The electric control panel has the USB internals missing that are situated in the armrest,140.00,Product Details: 625790001 CHARCOAL - SENTINAL - 3 Seater Time since purchase: 0 years  8 months  3 weeks Name on order: Adrian Henning Purchase date: 14/09/2019 Store Name: New South Wales - Bankstown Sales order: 400-912462  Issue description The electric control panel has the USB internals missing that are situated in the armrest  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 E2 - ELECTRICS - electric power plug in $30.00 1 $30.00 M1 - MOTION - Triggers  Cables  Transformers  Fasteners $20.00 1 $20.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total:$140.00,On inspection  the customer complained USB port of the control button was not working.  Further inspection  the motor and mech were working and replaced control button to fix the issue.  Job done. Revised cost to $120,2020-06-17 15:34:32,Finalised_technician,Trigger Button (Electric),Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Naomi Hughes,2
Morayfield,MF,South QLD,87271,2019-06-09,Meg,Horner,megs840@gmail.com,0400115984,2020-05-31 18:50:34,LIGHT GREY - ASCOT - Leather 3 Seater with 2 In-Built Recliners,4516,527410003,1010025,The recliner leaver does not work so the recliner does not come up anymore. We pulled the leaver out to open the recliner and heard a click and now the recliner and leaver do not work.,110.00,Footrest not activating when trigger is pulled LHF recliner of 3 seater suite. Plastic trigger handle has broken from general use. Plastic component most likely faulty in manufacture.   Suite is in good condition.,Reppaced trigger cable.,2020-06-17 15:36:12,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Naomi Hughes,2
Oxley,OX,South QLD,87299,2020-05-24,Louise,Wilkins,louisewilkins@hotmail.com,0415618638,2020-06-01 10:02:47,BLACK - ALBERTO - Electric Recliner,4078,628490001,497334,SOLD AS-IS  We took delivery of an electric recliner Tuesday afternoon  initially the electrics worked but by 7PM Tuesday night the chair no longer had functioning electrics. I check all plugs and used a different power socket  but to no avail. There was no loud bang or smell to indicated a blown motor. Thanks for your assistance.  Kind Regards   Louise Wilkins,110.00,Single recliner not functioning due to faulty transformer. Recliner as new. PO 070-3040995,New transformer fitted from tech stock. Replacement ordered.,2020-06-17 15:37:09,Finalised_technician,Transformer,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Angela Hyde,2
Morayfield,MF,South QLD,87304,2015-11-15,Tracy,Aitcheson,tracyswansson@hotmail.com,0415678030,2020-06-01 10:24:15,BLACK - ROCCO - Leather Corner Lounge Suite,4505,511270002,950558,Stitching has come undone on one chair and foam underneath the leather has warped/bubbled.,400.00,Multiple issues with this suite.  1. Seat cushion feeling lumpy on LHF recliner of corner suite. Inspection has found foam piece on top of seat cushion has unglued under general seated use and has shifted causing a bulge in the cushions surface. Materials used have not lasted duration of warranty.  2. Seat cushion feeling lumpy on LHF fixed seat of 2 seater section of corner suite. Inspection has found foam piece on top of seat cushion has unglued under general seated use and has shifted causing a bulge in the cushions surface. Materials used have not lasted duration of warranty. 3. Stitching undone along seat cushion seam of RHF fixed seat of 2 seater section of suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.   Suite is in reasonable condition.,1. Repositioned seat foam and glued into place. 2. Repositioned seat foam and glued into place.  3. Resewed stitching undone.,2020-06-17 15:37:34,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Naomi Hughes,2
Lawnton,LA,South QLD,87374,2018-09-10,Bree,Richardson-shaw,Bree.1993@hotmail.com,0478047501,2020-06-01 16:56:47,BLACK - SAN MARCO - Corner Lounge with Chaise,4551,577750001,389687,The recliner pull leaver has snapped off completely and is not able to used at all. And when the recliner is out it is hard to put back down the recliner mechanism is faulty not working properly,110.00,Trigger handle snapped at the pull end,Replaced parachute pull type trigger.,2020-06-17 15:40:57,Finalised_technician,Trigger/Cable,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Robert Abbott,Catherine Sal,2
Cairns,CN,North QLD,87453,2014-01-03,Trudy,Cramp,ctcramp2@bigpond.com,0412573467,2020-06-02 14:10:45,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,4868,435340001,283017,The right side reclining footrest on the 2.5 seater has come apart.  Also the reclining trigger on one of the single seat recliners does not work  therefore seat will not recline.,200.00,LHF recliner on 2STR - dustcover that is sewn to the leg/footrest cover has torn away so leather cover is loose from the footrest plate Single recliner trigger is broken at handle end,Removed and replaced trigger. Tested and working. Removed mech. Removed torn dust cover. Cut to fit a new section of dust cover. Stapled cover into place. Stapled dust cover into place. Reassembled,2020-06-17 15:44:08,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
Cairns,CN,North QLD,87561,2019-01-02,Robert,Drummond,samanthalee91@icloud.com,0411602485,2020-06-03 12:45:09,LIGHT GREY - MANNY - 3 Seater Chaise,4869,534740003,410159,The stitching on the cushions (BASE) has started coming apart.,160.00,Seam stitching has come undone on the LHF side of RHF seat cushion,Hand sew repaired the seam,2020-06-17 15:49:21,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
Bankstown,BN,NSW Metro,87620,2019-05-13,Maher,Khazaal,Alberjawi@hotmail.com,0403493716,2020-06-03 17:49:26,COFFEE - NIXON - Sofa Bed,2191,383350004,907342,The hand rest has very little foam you can easily fell the wood Note:it's also on the other sofa too 38337,420.00,Product Details: 383350004 COFFEE - NIXON - Sofa Bed Time since purchase: 1 year  0 months  4 weeks Name on order: Maher Khazaal Purchase date: 13/05/2019 Store Name: New South Wales - Bankstown Sales order: 400-907342  Issue description The hand rest has very little foam you can easily fell the wood Note:it's also on the other sofa too 38337 CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension $110.00 2 $220.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total:$310.00,On inspection  the customer complained the inside arm caved in on the RHF 3S and both arms of the 2S sofa bed.  Further inspection  the cardboard of the arms were crack and broken which caused the issue. I'd explained to the customer to take care of the LHF arm 3S and fixed 3 arms with additional timber and plywood to back up the support after calling ACS for approval of INT1 $110.   Please note these lounges were next to kitchen instead of main lounge in the living room. The mattress of sofa bed was in the original wrap.  Job done. Revised cost to $420,2020-06-17 15:51:51,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Raewyn Christison,2
Cairns,CN,North QLD,87700,2019-04-06,Sam,Elsworthy,sam8291@hotmail.com,0447364493,2020-06-04 15:51:36,BLACK - SAN MARCO - Corner Lounge with Chaise,4870,577750001,417128,The manual parachute lever on the recliner snapped off when pulled to recline the seat (was pulled in the same way since we bought the sofa just over a year ago),110.00,Single armless recliner parachute trigger broken at handle end,Removed and replaced trigger.  Tested and working,2020-06-17 15:54:10,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
Gepps Cross,GC,SA,87712,2018-09-20,Mary,Odegaard,mary_odegaard@hotmail.com,0447367775,2020-06-04 16:57:29,DARK GREY - SPARTACUS - Corner Lounge,5108,512030004,1045643,Footrest leans /droops to left side and is hard to close,170.00,Mech bent on the LHF recliner of 2s section,Replaced mech.,2020-06-17 15:55:25,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Robert Abbott,Kaitlin Evans,2
Springwood,SW,South QLD,87752,2018-08-21,Bob,Stollznow,drbob27@bigpond.com,0418187837,2020-06-05 10:22:20,CHARCOAL - SENTINAL - 3 Seater,4113,625790001,222689,The back of the R/H (front view) Recliner has extra travel that does not allow to sit upright and when feet are raised to level  the rear section is to far reclined back and very uncomfortable.,130.00,On inspection; The rhf recliner  the backrest was very wobbly and loose. When cm reclined the backrest being so loose would fall further back. The screws on the brackets were very loose and two missing  Lounge suite in good condition.,Inspection and report; Tightened and replaced missing screws. Cm very happy.,2020-06-17 15:56:05,Finalised_technician,Fasteners/Connectors,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Robert Abbott,Richelle Suna,2
Rockhampton,RK,North QLD,87754,2016-04-27,Lynette,Long,lynetteann1950@gmail.com.au,0459195012,2020-06-05 10:42:55,BLACK - BRAMPTON - Leather Recliner,4680,512620002,317047,The  recliner action does not work it’s the second time in two years it has broken It seems to stick,160.00,The trigger on the single recliner had broken,We removed the damaged trigger and replaced it with a new one Tested and all working correctly Repairs completed,2020-06-17 15:56:46,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Richelle Suna,2
West Gosford,WD,NSW Metro,87790,2019-09-29,Michael,Pickett,Pickettfamily08@gmail.com,0507360004,2020-06-05 13:57:34,CHARCOAL - SENTINAL - 3 Seater,2259,625790001,689998,When you are sitting on longe foot rest clunks when trying to close like it’s hitting something but when no one is on it it closes wit no sound or with no problems it only when it has some one sitting in the chars that it dose it  It has done it from new we normally just get off the lounge then put it down so it doesn’t make the noise or do damage to the lounge,170.00,The customer had reported that one of his recliners was clunking when in motion. On inspection  I was pointed towards the LHF recliner on the 3-seater. I tested it without weight on it and everything was fine. However  when I sat on it and operated it  the seat leaned towards the left (facing) and was obviously catching  hence the clunking noise. When I tipped the sofa on it’s back  I noted that the mechism had sunk about 1cm on the left facing side  which would have been causing the issue.,I set about dismantling the recliner from the rails and removing the existing mechanism. I then built the replacement and installed it  before putting everything back together again. Tested multiple times  all OK.,2020-06-17 15:59:22,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Robert Abbott,Richelle Suna,2
Benowa,BE,South QLD,87806,2018-08-23,Greg,Thomas,888sapphire@gmail.com,0419558955,2020-06-05 16:08:26,BLACK - SAN MARCO - Leather Electric Recliner,4211,511280001,537078,When purchased  this recliner was comfortable and supportive  that's the reason I decided to purchase this particular model. Over the last 3-4 months  the seat and back support filling has sagged.  So now  I have resorted to sitting on an additional cushion with another cushion for back support. It is obvious this is far from ideal and not what is expected of a quality leather electric recliner that cost over $1 100 and has become  extremely uncomfortable after only 18 months since purchase.,200.00,1 x single chair in living area of unit - only 2 retired people live there and it is tidy and clean. Issue: customer having trouble with his back and said the seat is sinking and backrest uncomfortable,We sat on the chair and it was sinking to the back slightly. Customer is older and sits in the chair a lot. Inspected to find the seat was full foam which we explained to the customer that it is normal for foam to soften especially as it was 18 months old  we feel it is a combination of wear and tear and manufacturing.  As the foam is not standard foam and it was partly wear and tear. We offered to boosted up the seat and also the backrest for him and he was happy with that. we added 20mm high density booster foam under the seat and 20mm between the seat and the zig zags. This lifted the seat area. We added behind the soft fill in the backrest  2 x 20mm of foam to help keep the shape of the backrest. He tested and said he was very grateful that we were able to help him.,2020-06-17 16:00:52,Finalised_technician,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,AMY BLATCH,2
Helensvale,HE,South QLD,87870,2017-05-31,Margaret,Jones,margj53@bigpond.com,0431775581,2020-06-06 13:46:06,BLACK - MILLENNIA - 2 Seater Sofa,4551,579000001,392681,1/. seats delamenating at headrest and base. 2/. control unit in arm has burnt out. Electrician removed so that other side could continue to be used.,130.00,Buttons on cup holder appear to have overheated and so not longer operate.,Replaced cup holder with buttons with new one supplied.,2020-06-17 16:02:15,Finalised_technician,Trigger Button (Electric),Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Robert Abbott,Vaishnavi Ravichandran,2
Warana,WA,South QLD,87983,2019-01-08,Georgia,Fishwick,georgiamfishwick@gmail.com,0459801999,2020-06-07 20:24:16,GREY - BONZA - 3 Seater Sofa with Chaise,4551,515120002,461892,The frame of the couch has broken  the wood has come off the metal frame causing the couch to slouch in the middle with high pressure coming on the wood with it nearly breaking. The couch is less then a year and a half old so I don’t understand why it has broken. The frame has completely broken apart from each other after hearing a loud bang and breaking sound from the couch. The point showing through the fabric is the metal frame sticking through since it’s detached from the wood causing it to lose structure of the couch and become dangerous as the metal may come through the fabric and hurt someone badly.,200.00,Checked the front kicker board. The Edge is raised and protruding. Checked the frame and its intact - the overlay ply has not been fully stapled down and so has split.,Removed the dust cover  upholstery and foam from the kick board. Reworked and repaired then fully attached the overlay to the kick board framework. Refit foam  upholstery and dust cover.,2020-06-17 16:03:19,Finalised_technician,Frame,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Robert Abbott,Richelle Suna,2
Cannington,CT,WA,88300,2019-11-13,Bryan,McGuinness,bgcm@westnet.com.au,0413548509,2020-06-10 16:01:37,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,6055,660970001,535060,Hi  I purchased Hercules 3 seater inbuilt electric recliners. It was actually delivered around 21/01/20 or there about as had to wait for couch. If the photo's don't open please advise as I could not see the images as I up loaded them. My problem is the couch seat on the right of the photo is uncomfortable to sit in as it has a slight lean when sitting in it. It feels like when sitting on the seat it is on an angle and becomes uncomfortable to sit in. It is definitely not the same as the left side  which is good and comfortable to sit in. It is slowly getting worse over time.  You cannot see the problem in the photo as you actually need to be sitting in it to feel the definite lean on the couch seat.  The couch was delivered and assembled by delivery person and has not been moved around.,0.00,,,2020-06-17 14:45:38,Changeover,,,,,,,Kaitlin Evans,,3
Helensvale,HE,South QLD,88344,2016-06-14,William,Ryle,3108wryle@gmail.com,0477708271,2020-06-11 09:20:14,BLACK - BRAMPTON - Leather Recliner,4215,512620002,366684,broken trigger action on one recliner,110.00,Single recliner not opening Chair in main living area of elderly couples unit and in good condition.,Replaced broken trigger cable and tested and all working fine.,2020-06-17 16:06:00,Finalised_technician,Trigger/Cable,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Kaitlin Evans,2
North Lakes,NS,South QLD,88514,2020-03-21,Eunice,Dias de Carvalho,Sofiadias@hotmail.com,0467029061,2020-06-12 15:53:15,LIGHT GREY - KELLER - 3 Seater,4573,603570001,267360,Hello  as you can see by the pictures  there is a sort of hole in the middle. We don't understand how or why as this couch is rarely used. We have a different one in the tv room  the one we mainly use. This one is new  and on an area of the house that doesn't get used much as my 1yr old boy and my 11 yr old girl don't attend ( no tv there..). It feels like there is a hole  it sinks in  like there  is a cavity or a gap. No sponge.,0.00,,,2020-06-17 09:27:16,Changeover,,,,,,,Kaitlin Evans,,3
Butler,BU,WA,88628,2019-09-14,Kasonde,Ng'andu,Kzk_n@outlook.com,0425650764,2020-06-13 20:40:46,AMERICAN OAK - LA SALLE - 4 Door 3 Drawer Buffet,6034,638390001,101464,There is a slant in the top drawer when you close it  it is not aligned the way it should be and when you try to straighten it it goes in deeper than it should.,0.00,,,2020-06-17 16:31:32,Changeover,,,,,,,Ann D'Ambrosio,,3
Rockhampton,RK,North QLD,88633,2020-02-29,Dean,Frethey,deenos@gmail.com,0421289125,2020-06-14 08:23:53,LIGHT GREY - SHADOW2 - 2 Seater Outdoor Lounge,4703,513930002,376830,The timber has cracked on the main seat base.  It looks like the crack has started where there is a knot in the timber  possibly a weak point.,0.00,,,2020-06-17 10:46:21,Changeover,,,,,,,Robert Abbott,,3
Cannington,CT,WA,88747,2019-10-07,Herd,Daniel,danielherd89@gmail.com,0415667425,2020-06-15 12:44:27,KORI MK2 - Queen Bed,4018,611960001,533333,Support leg for bed snapped off while sleeping causing the bed frame to collapse. Support leg broke. Support beam is bowed and legs for the beam are also broken. I am completely disappointed at the quality and I believe it’s faulty and rubbish. Please advise course of action. Happy to provide more details and photos.,0.00,,,2020-06-17 10:19:02,Reselect,,,,,,,Kaitlin Evans,,3
Springvale,SV,VIC,88958,2017-03-17,Ashutosh,Randev,ashurandev4@gmail.com,0450832013,2020-06-17 00:10:58,BLACK - RHEA - Queen Bed,3174,566950001,95710,As usual i was sleeping and suddenly and I felt the jerk and when i looked i was broken as show in the pictures. i guess it has got 5 year of physical guarantee.  Thanks,0.00,,,2020-06-17 09:46:48,Discount to Keep,,,,,,,Catherine Sal,,3
