CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Townsville,TV,North QLD,140354,23-11-2017 00:00:00,MARGARET,HODGSON,rmnmhodgson@bigpond.com,0419287251,03-01-2022 12:17:19,GREY - JAXON - Recliner,4815,563760001,346168,INFERIOR CABLE QUALITY. HAS HAPPENED BEFORE TO OUR OTHER CHAIR AS WELL.,130.00,GREY - JAXON - Recliner   Purchase date: 23/11/2017   1. LHF single recliner: trigger cable has broken and mech spring has broken.  2. RHF single recliner: one mech spring has broken.,New #2 trigger cable and 2 mech springs installed.  Customer happy.  Job completed.  CF + R/Q + M1 + M1 = 130,01-03-2022 12:36:20,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Durga Prasad Lingannagari,
CSC,Rutherford,RD,NSW Metro,140482,23-06-2019 00:00:00,Debbie,Richardson,kerryrichardson3@bigpond.com,0407925487,04-01-2022 15:09:21,DARK GREY - SPARTACUS - Recliner,2321,512000004,820359,In the corner of the lounge arm  there is a white hole. It looks like the material is worn. It appears that is going to get bigger and I will have a lounge that is falling apart. There are only 2 of us that live here and we treat the lounge with the utmost respect. We do not eat food on it at anytime.,90.00,There is a hole in the single recliner recliner on the left arm rest. Thread is still intact where hole is and there is no sign of Malicious damage fabric is slowly tearing away from itself around the seam. The spot it is tearing along is a high strain area for the fabric. As such its possible that it has torn from how the customer hops out of and into the lounge. With this said  the arms on the other chairs show no sign of a similar fault Appears tear has happened through "wear and tear" from the arm rest being used,inspection only. Can sew back together however the tear would reappear as the fabric is tearing away from itself,01-03-2022 12:42:09,Changeover,Stitching,Manufacturer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Angela Hyde,Vaishnavi Ravichandran,
CSC,Port Macquarie,PM,NSW,141536,11-12-2019 00:00:00,Elizabeth,Attenborough,liz2657@hotmail.com,0432497713,15-01-2022 11:44:42,CHARCOAL - SENTINAL - 3 Seater,2444,625790001,141114,one foot rest does not go back correctly  other foot rest makes a clunking noise  the head rest makes a noise when going back,90.00,Both seats have compromised mechs and compressed main seat foams  customer has to sit with at least 2 cushions to make up the difference due to the failed cushions. Also the RHF seats headrest is making strange sounds  without unpicking it  I assume it needs some minor frame or fastener adjustments. Also main power supply plug is extremely loose  just falls out when in general use.,Callout and report ONLY,01-03-2022 15:42:25,Changeover,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Mahmoud Jeblawi,
CSC,Maroochydore,MR,South QLD,141784,21-06-2018 00:00:00,Raewyn,Land,Raewyn@landtransport.com.au,0419660397,18-01-2022 12:03:58,CHARCOAL - CRESSIDA - 3 Seater,4557,594230001,818027,The chair will not go down now.it’s like the electronic don’t work. The arm seems to be on a lean.,490.00,As requested  we visited this customer to assess and repair the RHF electric recliner on this 3 seater Cressida lounge. The issues were… 1. The recliner does not operate. 2. The RHF armrest is leaning very badly.  On closer inspection we found 3 major concerns. 1. The cup holder had failed and was no longer supplying power to the electrics. 2. The main RHF timber frame had also snapped and is now leaning. The mech has also chewed out the timber at the rear as well. 3. The broken frame has now put additional strain on the mech and has also twisted it. It appears the broken frame has created the other two issues  In order to repair  we need to collect for a full workshop repair where we would replace the frame  replace the the cup holder and replace the mech,Quote to repair - CF 70  Int3 40  Int1 110  M2 80 + pu/redeliver $100 = $400+gst 22.02.22  After receiving approval  we collected the RHF chair to bring back to our workshop for a full repair. 1. We cut out and removed the snapped frame and replaced it with much stronger option. 2. We removed the twisted mech and replaced it with a new mech. 3. We removed the failed cup holder and replaced it with a new cup holder. Once completed and we were happy with all repairs  we returned it to the customer. While having the lounge disassembled  we noticed the frame was put together with upholstery staples  which was a concern. Repairs finalised,01-03-2022 11:06:49,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Andy-Grace Elenoa Nonu,Victor Ip,
CSC,Coffs Harbour,CH,NSW,142027,27-06-2019 00:00:00,Amanda,Gatenby,amandajayne2007@hotmail.com,0422693090,20-01-2022 17:24:35,BLACK - JULIUS - Electric Recliner,2452,643550001,249299,A broken bracket/arm in the mechinasium which lifts the foot rest out n back in. This also stops the chair to recline back. The motor keeps clicking & when checked the motor was sparking.,90.00,The recliner has a compromised mechanism  which caused the seat to drop down  which caused the framework at the rear of the chair to hit the motor which has damaged the motor and the leather cover flap at the rear of the seat has also gotten caught and been torn significantly.,Callout and report ONLY. I'm going to be genuinely honest here  I don't believe the customer is suited to the recliner. I don't want to sound disrespectful  but the customer is a big guy and I feel if this is even repaired it will only happen again.,01-03-2022 16:09:12,Reselect,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Kesaia Tavake,
CSC,Joondalup,JP,WA,142179,14-01-2022 00:00:00,sandra,noonan,liam@williamfurniture.com.cn,0414508003,22-01-2022 18:01:35,LIGHT GREY - CAPELLO - Fabric Electric Recliner,6028,718900001,970492,he foam on the arms is very flat and bumpy. We did leave it for some time thinking it would get air in and fill the fabric  this has not happned.,90.00,1. Single recliner - Both armrests are indented and lost shape. Foam in armrests have compacted and is lumpy under the fabric. It appears that that there is no dacron between the foam and fabric.  2. 2 Seater recliner. Foam in both armrest are also compacted and has lost shape LHF recliner - seat is uneven. Foam has compacted in the LHF corner causing the seat to dip toward the LHF side. Sitting seat is very uncomfortable.   Repair - Foam needs to be replaced on all four armrest as well as HF recliner seat on 2 seater.,Quote offered. Quote denied,01-03-2022 15:03:08,Finalised_technician,Frame,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Kesaia Tavake,Catherine Sal,
CSC,Coffs Harbour,CH,NSW,142325,26-03-2021 00:00:00,Heather,Ellem,heatherellem@hotmail.com,0439433247,24-01-2022 15:54:17,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,2460,649500001,266884,Support underneath centre seat cushion has broken. Never been used for anything other than lying or sitting on.,190.00,The centre seat or 3 seater is compromised due to a major frame issue incorporating the main timber support at the front of the seat that all the zig zag springs are fastened to. The issue with the frame has in turn damage the seat foam in the centre seat. Also both single recliners seat foam/ pocketsprings have compressed significantly and one of the recliners have a compromised mechanism  extremely wobbly when reclined.,Callout and report ONLY.,01-03-2022 16:00:30,Finalised_technician,Frame,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Andy-Grace Elenoa Nonu,Catherine Sal,
CSC,Morayfield,MF,South QLD,142867,19-05-2015 00:00:00,James,Tasney,jimtasney@gmail.com,0448054488,31-01-2022 14:58:05,BLACK - THEODORE - 3 Seater Sofa,4507,577530001,993414,The lounge was supposedly leather but on one arm rest a 0.5mm thick black surface layer is gradually coming away from what seems to be a fabric backing.,108.00,Customer before inspection was insistent that the suite was not leather.  Leather pigment layer peeling on LHF armrest of 3 seater suite. Test clean shows leather is not heavily soiled with dirt and grime. Given the age of the suite  the probable causes include skin contact  body oils  perspiration (Perspiration can make the pigment layer damp for long periods of time that then softens the pigment layer to be more susceptible to rubbing) and panel is a high use area. Other contributing factor is the leather being a corrected grain hide means the leather is more susceptible to absorbing body oils and perspiration which will break down the pigment layer quicker. Party at Fault - Damage most likely the cause of body oils and perspiration.,Because of the dust covers deteriorating  there is no manufacture's tag on the suite.   Customer reluctant to accept the suite is upholstered in leather.  Showed her the fibres on the back of the recliner back flap to confirm it is leather.  She makes comparison of her previous leather lounge  that it didn't peel like this suite.  Surface repairs not likely to be successful due to body oil and perspiration absorption in the leather.,01-03-2022 15:20:13,Finalised_technician,Body Oils/Perspiration,Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Andy-Grace Elenoa Nonu,Amanda Limbrick,
CSC,Warana,WA,South QLD,143199,07-11-2012 00:00:00,Graham,Aitken,di.garf@gmail.com,0408500329,04-02-2022 09:44:17,CHOCOLATE - APOLLO - 5pce Corner Lounge Suite,4560,452830001,300285,Reclining lever mechanism has broken/disconnected,110.00,The RHF recliner would not operation on this customers modular lounge. The trigger had snapped,In order to repair  we replaced the trigger. Tested and all working correctly Repairs completed onsite,01-03-2022 10:10:47,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Kesaia Tavake,Andy-Grace Elenoa Nonu,
CSC,O'Connor,OR,WA,143737,20-07-2018 00:00:00,Kim,Villa,kimvilla117@gmail.com,0434251282,11-02-2022 00:40:21,BLACK - CLIFTON - Theatre Suite,6169,433320002,75641,Handle to lift foot rest want lift foot rest Mechanism from handle to foot rest broken on single chair (left side looking at the photo),110.00,Single recliner sofa - trigger cable was broken.,Replaced with new trigger cable. Recliner now functions again.   Customer satisfied with the results.,01-03-2022 12:37:52,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Tyler Dwyer,
CSC,Maroochydore,MR,South QLD,143877,26-06-2020 00:00:00,Susan,Willis,Suemwillis@gmail.com,0402808496,13-02-2022 12:31:08,JET - ASHLEIGH - Electric Recliner,4556,534610001,834088,Zip on footrest has broken off causing the fabric to jam and stitching come undone,230.00,The side fabric and zipper under this single recliner legrest had been completely destroyed from the steel foot bar on the mech.,To repair  we hand stitched both end seams closed and and of the footrest because the zipper slider had snapped off  we also stitched the zipper closed as this is of no use to the customer. Repairs completed and customer was really happy,01-03-2022 09:37:43,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Catherine Sal,Jessica Kyle,
CSC,Preston,PN,VIC,145066,17-08-2021 00:00:00,Radhika,Gupta,radhika7695@gmail.com,0469969445,27-02-2022 09:11:10,WHEAT - SOPHIE MK2 - Double Bed.,3752,655240002,867009,The beds central holding wood panel has snapped while a person was sleeping on the bed,0.00,,,01-03-2022 14:45:42,Hardgoods,,,,,,,Catherine Sal,,
CSC,Campbellfield,CF,VIC,145117,25-02-2020 00:00:00,Michael,Gillett,michaelgillett@hotmail.com,0400031673,28-02-2022 07:19:56,WHITE - CAPTAIN JACK - Single Bed,3660,552110001,628212,A small crack appeared at the join  over time my son who is 4 and weighs 20kg hops on and off naturally in the centre where it snapped so now it has fully collapsed.,0.00,,,01-03-2022 13:37:30,Hardgoods,,,,,,,Catherine Sal,,
