STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Joondalup,JP,WA,23995,2018-01-18,Roy,Morgan,noemail@yahoo.com,0427626421,2018-01-23 12:28:19,Alberta Electric Recliner,6061,57764,904822,Customer has said the recliners are puddling  bum marks are not going away when you sit on the couch. Customer is elderly - do not have technology to send photos and do not have email.,90.00,There is puddling on the seating area of both the recliner chairs . The one chair that the husband use is very bad and this in a short span of time. The other chair gets used by the wife and is also showing signs of going the same way as the other chair.,The puddling is this case is severe. It should not be as bad as what it is at the moment. The leather appears very thin and soft and is stretched extremely loose. To even put thicker foam in won’t solve the problem. It almost look as if the top panel of the seating area was cut too big from the start and now just stretched even more than what it should.,2018-08-24 10:27:04,Finalised_technician,Puddling,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Anyssa Chorvat,PAUL CLIFTON - USE DANIEL VILJOEN,2
Beenleigh,BL,South QLD,29466,2013-04-05,Angela,O'Sullivan,angela_os@optusnet.com.au,0418983293,2018-04-12 16:34:20,Excellence,4207,42151,38076,biggest issue on both single recliners is the zippers underneath the footrests has broken and the foam is coming out of the zip and causing the foot rest to sink in. One of the single recliners is also looking bent and has trouble closing.,1030.00,1/. Excellence 3seater with built in recliners and 2 Single recliners.  2/. Both Single recliners have broken mechs.  3/. Both mechs on 3seater are bent.  4/. Foot rest chaise lining on both Single recliners has perished.  5/. Knee roll foam on all 4 recliners of the suite have collapsed causing foot rest chaise to drop to the floor.,1/. Excellence 3 piece suite is in good looked after condition.  2/. No work was carried out. All repairs completed.  The customer is so happy. She said the spare parts took a while to arrive but it was worth the wait and the suite is better than new.,2018-08-24 07:05:25,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Sarah-Jane Pugh,2
Fyshwick,FK,ACT,34607,2017-12-04,Ken,Heany,kenheany@hotmail.com,0400163233,2018-06-29 15:56:57,Element 3 seater sofa - Aqua,2912,54865,16004,The middle cushion of the lounge appears to have collapsed. When you sit on that cushion  you sink right down and it feels like there is no support. It is completely different to sitting on either the left or right hand cushion  which still have support in them. I spoke to James at the Fyshwick store and he said it sounded like the support strap under the middle cushion was faulty.,200.00,The middle cushion was softer and would sink  fabric also had stretch in comparison to the other two,Added addition boaster foam in the seat  and tightened the fly as they were loose  customer very happy with result. This ended up being an off-site repair,2018-08-24 10:31:07,Finalised_technician,Foam,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Anyssa Chorvat,Kirra Organ,2
Osborne Park,OP,WA,34914,2015-09-17,Daniel,O'NEIL,astraltango@gmail.com,0449041000,2018-07-04 13:01:39,Chaser corner with RHF chaise,6060,52749,187977,It appears that perhaps a spring has come loose and is creating a bulge like look to the couch. Other neighboring seats appear flat. This one is now convex.,200.00,The pocket springs ripped out of the fabric that keeps it together. It caused the springs to push up against the fabric. This made a bulge on the top part of the seating cushion.,Stripped the backrest off. Turned the base upside down and stripped the staples off. Remove the damaged foam. Remove  the pocket springs that were broken. Replace the pocket springs and put decron over the top to give a more comfortable feel when you sit on the cushion. Staple everything back fit the backrest. Sofa repaired,2018-08-24 09:28:51,Finalised_technician,Pocket Springs,Design,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Anyssa Chorvat,AMY BLATCH,2
Campbellfield,CF,VIC,34960,2017-02-12,Jessica,Chehada,Jessicachehada@hotmail.com,0400284590,2018-07-04 20:11:23,KENSINGTON 3 seater,3060,51950,561672,The couch is uneven and its leather has ripped up in two places. I believe the couches damages were cause on its own and because of use.,0.00,,,2018-08-24 13:46:32,Discount to Keep,,,,,,,AMY BLATCH,,3
Dandenong,DG,VIC,35169,2015-04-05,David,Burton,davidjburton@yahoo.com.au,0432129729,2018-07-08 15:42:38,CHASER,3977,51067,99377,**PLS ADVISE ONSITE OF MANUFACTURING FAULTS APART FROM MECHS**   Both single recliner footrests are broken and difficult to keep down once they are put up. The footrest also dont go all the way up and are crooked once they are up (I think the frame is bent) . Both single recliners are missing springs.  The recliner couch has the same difficulty with the footrests and springs. Also one of the armrests on the right hand side of the couch has collapsed. The back rest  on right side of the 3 seater is bent and leaning to the side.The covering on the back is coming off.,0.00,,,2018-08-24 14:17:24,Discount to Keep,,,,,,,AMY BLATCH,,2
Cockburn,CB,WA,35348,2016-09-18,George,Stephens,gbctstephens@hotmail.com,0449768747,2018-07-10 20:20:10,Radley MKII Large Corner Suite,6164,54900,237138,Recliner left side of lounge (when looking at lounge front on) difficulty in reclining and seat angles to one side.,440.00,The LHF seat cushion is sinking significantly  this is especially into the armrest back section  This lean gives the feeling the mech is at an angle  but it is only the seat. I feel the mech is in good condition and closes with normal pres,I will call samcare  To save a second callout I took the section with Dismantled recliner off section Unpick fabric off seat section and remove old foam Cut new foam to size and wrap in Dacron  Install and assemble  Deliver Customer sat in it and was happy with the results,2018-08-24 09:30:48,Finalised_technician,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Anyssa Chorvat,George Mylonas,2
Helensvale,HE,South QLD,35409,2015-04-27,Cheryl,Munson,chez299@bigpond.com,0418649167,2018-07-11 16:47:07,radley recliner,4209,50793,337364,Issue- chair mechanism loose causing instability. Cause of problem unknown. Only normal use for chair - no children in house,580.00,1x single recliner seat base is sagging to left side. Boths armrests are sagging. The back rest is sagging badly  causing a large gap.  The mech is also wobbly. Will need to repack 1x seat base and  2x arms (1x intr2). Install 1x mech and refill 1x backrest.,Replaced 2x mechs and repaired the sagging issues on 1 recliner. Job is complete,2018-08-24 14:39:29,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,kim Blair,kim Blair,2
Hoppers Crossing,HG,VIC,36038,2016-11-06,Natalie,Bedggood,natalie-68@hotmail.com,0452136313,2018-07-20 14:55:57,Spartacus Recliner x 2,3029,51200,51905,The Recliner with the grey blanket on it has a broken recliner lever. The parts that fell out of the chair is pictured. The Recliner without the blanket has a faulty leg lift  you can see in the picture with the 2 chairs side by side  the chair on the right (without the blanket) has more filling that has mover down the bottom of the leg/leg area.  This chair also wobbles more when you sit on it. it moves a lot more side to side than the other. This chair also has an issue once reclined that the wood in the backing piece sticks out and hits across the arch of your back.,220.00,1. The lever assembly has detached   single rec seat not operating as result. 2. Foam covering timber beam across lumbar area on 2nd rec seat has compressed excessively resulting in timber pressing against back of user.,1. Re-attached lever assembly onsite  issue resolved  cm happy. 2. Have taken the backrest to workshop to allow for partial disassembly to gain access to area needing foam (no extra charge for this) as it is easier to work on @ wk shop  cm happy  will deliver Friday. CM also advised that rec mech on 2nd single rec was faulty  however on inspection i found the mech to be in good working condition with no manufacturing defects evident   have explained this to cm who is happy with outcome ( no M2 required   quote adjusted) Backrest rtn'd to cm  cm happy. job complete,2018-08-24 09:32:35,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Anyssa Chorvat,AMY BLATCH,2
Melrose Park,MP,SA,36106,2016-03-23,Jodie,Creedy,granger1978@hotmail.com,0413138952,2018-07-21 23:22:55,seattle corner lounge,5161,47464,917187,A friend sat on the lounge and the inside broke.,490.00,Front rail has snapped through.,Quote & Inspection 2. Had upholsterer repair front rail.,2018-08-24 10:11:50,Finalised_technician,Frame,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Anyssa Chorvat,Anyssa Chorvat,2
Waurn Ponds,WS,VIC,36138,2018-05-25,MALCOLM,LANGLEY,noemail@826640.com,0447391095,2018-07-22 15:48:49,Ascot 3 seater,3250,52741,826640,one recliner is sticking when opening,170.00,Customer concerned that the left hand facing recliner of the 3 seater was difficult to open and close. Upon further investigation it showed that the foot piece required adjusting along with swapping the red core springs for blue core springs.,All work completed to customers satisfaction,2018-08-24 15:00:28,Finalised_technician,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,George Mylonas,2
O'Connor,OR,WA,36370,2017-02-25,Paul,Robinson,robbos2@iprimus.com.au,0410519440,2018-07-25 15:17:08,Millennia 3 seater,6164,57901,123476,1. The reset button isnt working on the right hand recliner. 2. The headrest on the left hand recliner is locked forward and wont move.,330.00,Both sides cup holders with buttons are faulty  I have repaired the. Up holders  I found that the light bar chord has been cut by the mech,Replaced both cup holders with spare stock   I will order replacements so I have stock Please send two cup holders  Second service call; the light bar sent was for an arm chair not the three seater. It was wrapped up in bubble wrap and cardboard  Third callout: Installed light bar   sS,2018-08-24 10:14:06,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Anyssa Chorvat,Jennifer Parker,2
Melrose Park,MP,SA,36801,2018-07-26,Irena,Hattam,silvo2212@hotmail.com,0421846884,2018-08-01 14:21:25,Saloon 2 seater recliners inbuilt,5171,59095,950745,After a while in use one side of the 2 seater  just gave way and now there is a very noticeable droop on the right side fron the front aspect. I beleive that it is a  fault in the manufacturing of the lounge.,130.00,The KD brackets on the RHF recliner of a 2S were loose,Tightened KD brackets,2018-08-24 10:29:41,Finalised_technician,KD Brackets,Normal Wear & Tear,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Anyssa Chorvat,Janice Infante,2
Helensvale,HE,South QLD,36872,2017-12-26,Michael,Grover,mick-grover@hotmail.com,0430065556,2018-08-02 17:02:27,Magnus Corner Suite,4211,53106,411612,Sat on one of the recliner seats and heard and felt a pop. The seat now feels sunken in when sat on.,200.00,The LHF recliner seat frame has collapsed. This is caused by a knot in the timber. Will require a standard frame repair in workshop,Have repair seat frame. Job is complete,2018-08-24 07:01:06,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,kim Blair,Kirra Organ,2
Bankstown,BN,NSW Metro,36900,2014-08-04,Nicole,Hoffmann,nicoleahoffmann@gmail.com,0468400998,2018-08-03 11:24:02,Deattle Corner Lunge Suite,2170,45787,815543,It seems that in 2 of my seats the foam is folding or sinking. I'm unsure as to why this has occurred.,350.00,Area of concern/ damage	Seat foam Possible cause of damage	Rolled up darcon Condition of lounge	 Good,On inspection  the customer complained of uneven look on the front edge of RHF and Middle seat.    On further inspection  I found the uneven surface is caused by rolled up dacron.  I have strip the fabric panels on both seatsand replace the dacron layer.,2018-08-24 13:05:12,Finalised_technician,Filling - Dacron,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kirra Organ,Yvonne McCauley,2
Gepps Cross,GC,SA,36907,2014-04-10,Edna,Taylor,ednataylor@gmail.com,0411188230,2018-08-03 12:16:01,CEDAR FALLS 3PCE,5110,24156,927921,**ENTERED IN BY LEI**   Customer couldn't upload photos and she lives half an hour from store-elderly customer.  Trigger broken on the recliner- customer advised the trigger has broken,110.00,Cable broken on single recliner.,Replaced with new item.,2018-08-24 10:33:36,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Anyssa Chorvat,Anyssa Chorvat,2
Capalaba,CA,South QLD,37164,2016-02-18,Annie,palfrey,annie.c.palfrey@gmail.com,0407292008,2018-08-07 12:59:52,billie recliner,4165,53109,376597,Dear sir/madam we purchased our lounge suite 18 /2/2016 and are disappointed that the seats on both chairs have sunk and are very uncomfortable .the arm sides have also collapsped.,90.00,both seats and arm pads on recliners are sagging  arms need more filling and seats need booster foam as the seat foam has bunched up under cover and needs regluing,have to take away for repair will adjust quote.,2018-08-24 10:31:32,Discount to Keep,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,kim Blair,2
Campbellfield,CF,VIC,37219,2018-08-03,ROY,GRIFFITHS,yor@tpg.com.au,0417320838,2018-08-08 09:30:37,CRESSIDA 2 Seater,3063,62416,595329,Customer received their new lounge suite the other day and 1 headrest is faulty and won't work at all  but a noise can be heard when pressing the button.,490.00,The customer explained that the headrest on the rh recliner was not moving.   I tested the motion and confirmed that the motor was making a noise however there was no movement.    I conducted an internal inspection of the headrest and confirmed that the side wall of the frame had broken resulting in the mechanism moving freely when the motor was motioning.    Further inspection found that the bolt that had been installed to hold the brackets in place were cross threaded therefore could not be tightened.   It is because of this the frame would have broken.,The quote has been updated to provide a repair option to replace the broken side wall.  The repairs have been completed,2018-08-24 14:59:29,Finalised_technician,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,Ash Monaghan,2
Warana,WA,South QLD,37311,2017-05-22,Rebecca,Gundry,becca_rj@hotmail.com,0448426093,2018-08-09 14:50:06,Spartacus recliner and 3 seater,4570,51200,430859,Recliner is broken in the part that extends foot rest out. Not sure if cause I sat in chair and recliner as usual then shortly after heard a noise and felt one side of chair drop.,410.00,One single recliner and rhf recliner on two seater have sagging/broken mechanisms causing a gap between the two seats on two seater. Customer also noted rhf armrest on two seater has softened at the back. Likley cause for both mechanisms is manufacturer and armrest softening is normal wear and tear.,Replaced both mechanisms from stock and lofted armrest fill. Explained to customer to loft cushions regularly.,2018-08-24 07:07:42,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,kim Blair,George Mylonas,2
Ballina,BA,NSW,37429,2017-03-01,Brittany,Lewis,brittanyklewis8@hotmail.com,0402565712,2018-08-12 11:10:57,MARTIN RHF Corner Chaise Lounge suite,2480,53110,190782,The spring in the base of the recliner has broken through for a 2ND time ripping the fabric. The springs for the leg rest repeatedly come out of the frame  I also have had this looked at BEFORE. 3RD warranty claim in under 2 Years. Padding in the arm rest of the chairs and recliner have started to go. Seats are starting to sink. I do have 10 year guarantee.,370.00,Three issues 1- LHSF recliner All zz springs along front rail are dislodging from fasteners due to staples slowly giving way with regular recliner use-one has already completely come away and tor thru dust cover Springs on recliner are falling off due to movement in frame as a result from retracting zz s. Dust cover needs replacing. Chaise section armrest has a collapsed /broken ply(refer photo) which hold loose fill insert in place -this currently conclaves in wards.-This is a  manufacturing issue with materials used the  cause of issue.Duite is well maintained  clean and tidy  have noted cat scratches on LHSF outer arm of single recliner,Completed service as  per quote Screwed all fasteners along front rail(6) eliminating any movement  when recliner in normal use Recovered single recliner with new dustcover added new springs to recliner repaired armrest on chaise added new ply and stregthened with additional support wooden  struts. returned to customer-complete,2018-08-24 12:10:48,Finalised_technician,Frame,Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Natalie Saunders,Kaitlin Evans,2
Rockhampton,RK,North QLD,37485,2016-07-21,shirley,Ogden,320960@noemail.com.au,,2018-08-13 10:47:43,EASY LIFT,4701,55035,320960,motor stopped working again,0.00,Please see notes - repair visit no longer required,Please see notes - repair visit no longer required,2018-08-24 13:55:48,Finalised_technician,Transformer,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Layna Wilson,2
Midland,MD,WA,37583,2017-09-16,diane,carter,dianecarter1@bigpond.com,0417943066,2018-08-14 12:45:57,SHALE Corner Chaise. Upholstered in Fabric. Including 4 Scatter Cushions & Square,6069,44668,159623,stitching coming apart,160.00,The piping along the top edge of the LHF backrest cushion is loose. The thread has snapped.,Tied off the two ends and double hand sewed the area with a twin needle thread.,2018-08-24 09:25:07,Finalised_technician,Stitching,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Anyssa Chorvat,George Mylonas,2
Warana,WA,South QLD,37631,2017-03-13,Crystal,Bain,crystal.bain@hotmail.com,0412686644,2018-08-15 10:36:10,Adelle corner suite,4575,56923,416221,This couch has discoloured considerably over the past year...it gets the same amount of sunlight as another couch I bought from Amart and they are positioned on the exact same location in my house upstairs and down and the other couch has not discoloured at all! I have had to remove the couch from where it was in my new house as it is that bad.,90.00,Checked the lounge. There is sun damage to the entire lounge. Where the lounge has been covered ( under cushions etc) there is no damage. The customer claim is that she doesnt feel 1 year is good enough even in sunlight.,I explained that different fabric have different UV resistance and this is likely the reason why one lounge has discoloured and the other hasn't. Only way to repair would be to totally recover the lounge.,2018-08-24 11:11:09,Discount to Keep,Discolouration,Environment,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Anyssa Chorvat,Rose Tandy,2
Mackay,MK,North QLD,37656,2017-05-10,Kylie,Thiedeke,dan_kylie1983@bigpond.com,0400600991,2018-08-15 14:23:26,San Marco corner lounge,4741,57775,333248,1. Leaver for manual recliner no longer works and chair cannot be reclined.  2. Screws that hold brackets for electric recliner section have pulled through the timber and no longer hold this section of lounge together.  3. Back rest of chase section has broken internally and is now unstable.   This Lounge has always been treated with care and been very well looked after and the quality is very disappointing.,240.00,1. Parachute trigger was broken (RHF chair to corner unit). 2. RHF side of LHF recliner: The unit-connecting brackets and T-nuts have been pulled out of the frame. This is a result of the customer not installing the legs on the lounge. The position of these brackets have been installed with the feet in mind. Each time the joining recliner is released  it is pulling on the brackets and has eventually pulled it out.  3. Chaise unit - Backrest had excessive movement  this was due to loose Kd and internal base brackets.,1. Installed a new trigger on a 45 degree angle so it works best for the customers sitting angle. The chair now operates. 2. Re-installed the t-nuts. We have advised the customer to install the feet to the entire lounge if they do not want this to reoccur and possibly break the frames too.  3. Tightened backrest and base unit brackets  this has fixed the issue. Job is complete.,2018-08-24 07:01:33,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,kim Blair,George Mylonas,2
Toowoomba,TW,South QLD,37733,2013-12-06,David,Edwards,daveandcarolinoz@gmail.com,0456854452,2018-08-16 17:08:55,Hampton Recliner,4352,42917,299184,Wire in Recliner mechanism is broken. Chair will not recline when pulling release on side.,110.00,P/o No.055-2603728 On single recliner the trigger wire has broken at connection to handle.,Removed failed trigger and fitted new trigger   changed over handles as original handle is metal not plastic.,2018-08-24 07:00:40,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,kim Blair,kim Blair,2
Virginia,VI,South QLD,37738,2018-03-24,Fran,Wolter,fwolter2009@hotmail.com,0400994464,2018-08-16 17:54:59,Ascot 3 seater and Ascot Recliner Chair,4020,52741 and 52742,500642,I ordered the lounge suite on 24/3/18 was not delivered until 11/6/18. One of the Ascot Recliner chairs was broken  has since been replaced.  The other 3 seater and single chair when extending the recliner  there is a clicking sound  sounds like something is catching  while trying to recline.  This happens each time it is reclined.  It will recline a certain amount then catch  clicking noise/catching on something  then recline the full distance. Concerned will break. Would like someone to come out to see if it is a simple fix please  like a spring or something.  I really like the lounge. Thank you,90.00,Customer concerned with popping noise when reclining backrest of single stand alone recliner and LHF recliner of 3 seater suite. Inspection has found fabric at back of seat cushion catching on mechanism where backrest connects to frame. Fabric used in manufacture has been measured and cut incorrectly in manufacture.  Have checked the other areas do not have this issue.  Have explained to customer that this issue will not present ongoing issues in the future. Customer still concerned as she can hear the noise.  Suite is brand new.,Called CSC & spoke to Kim  she advised to report.,2018-08-24 10:30:50,Changeover,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,kim Blair,2
Virginia,VI,South QLD,37772,2017-10-09,Sandra,Thompson,tarauson@gmail.com,0411501294,2018-08-17 13:54:05,Alberta Corner Suite,4032,57875,488381,I had forgotten I had the receipt in my email. The problem is the corner suite does not go back to right position after reclining. This happened a week after purchase. No children or animals sit or climb on it.,130.00,2 x recliners on the front left and also the recliner to the right of this  - both recliners the back rests were on a very bad lean as  looking from the front they were leaning backwards on the left side. The way the back rests were it was virtually unusable as they were leaning too far back .    Issue was found that the kd brackets were faulty and the retaining clips were bent out of shape . Spring tension to the  clip stretched so that it would not locate and lock into the hole from the mech.  kd brackets had come away from the mech allowing it to slide over the edge of the mech.,2 x back rests removed   replaced defective KD brackets and reinstalled back rests. Both chairs now line up on the back rests. Chairs now fully operational.  Customer very happy .,2018-08-24 14:02:14,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,kim Blair,Brenda Stewart,2
Dandenong,DG,VIC,37960,2018-03-11,Benjamin,Wong,blkwong1990@gmail.com,0401669671,2018-08-20 20:06:00,Sarina Click Clack Sofa Bed,3141,56150,200064,On one corner of the sofa bed  the cushioning has sunken in. This occurred while I was sitting on the sofa bed one night last week  when suddenly I heard a soft crack which correlated with the spring snapping directly underneath where I was sitting. One part of the spring appears to have pierced through the lining underneath the sofa bed as well. There was no bouncing up and down involved  it occurred while I was sitting on the sofa bed for around 15 minutes.,0.00,,,2018-08-24 14:32:22,Discount to Keep,,,,,,,Natalie Saunders,,3
Springvale,SV,VIC,37982,2018-07-17,Arpit,Patel,arpi178@yahoo.com,0425174567,2018-08-21 11:08:24,Alana corner lounge,3161,61666,112749,When we seat in the corner of lounge some structure noise happen.,200.00,1. Squeak from lounge when sitting on corner seat. 2. Corner seat has softened much more than other seats.,1. Some of the legs were loose and required tightening which removed the noise. (customer at fault) 2. Booster foam added for more support  considering it is only 1 month old the seat was soft. I did however explain to the customer over a longer period a chaise or corner seat will feel softer and wear more as your feet are not on ground. No ID tags.,2018-08-24 15:01:37,Finalised_technician,Foam,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Elva Tou,2
Toowoomba,TW,South QLD,38058,2017-12-28,Lisa,Kerwick,aus.lisa@hotmail.com,0415892327,2018-08-22 10:43:55,Kensington 3 seater sofa,4343,51915,368567,This is the second time this has happened but on different leg of couch. They are just not strong enough and the leg folds in. This is the less used couch in the house as we tend to sit in the recliner chairs.,0.00,,,2018-08-24 10:51:00,Changeover,,,,,,,Anyssa Chorvat,,3
Warana,WA,South QLD,38093,2018-08-16,Neva,Bradbury,neva.bradbury@yahoo.com.au,0411983770,2018-08-22 16:40:30,Ascot 3 seater,4551,52741,454113,LHF recliner mech is bent / broken need to be replaced and RHF recliner has broken trigger,150.00,Issue 1 .. RF recliner nil ops .. the release arm and cable not connected correctly. Issue 2 .. the LF recliner is hard to stow for the customer. It has to be pushed a fair way back to stow.,Issue 1 .. refit release arm correctly and fit cable into place .. ops now good. Issue 2 .. removed the footstool and added 3mm spacers.. most I can add. There is no adjustment in the recliner mech and the mech is operating normally.   The stowing is consistent with the design of this model of lounge as you have to push the footstool further back as it stows past the arm front. NOTE - there were labels on the underside of the lounge.,2018-08-24 09:21:48,Finalised_technician,Trigger/Cable,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,kim Blair,Natalie Mitchell,2
Cannington,CT,WA,38094,2018-07-11,MARIA,WALTON,maz5@hotmail.com.au,0452147833,2018-08-22 17:15:22,3 seater sofa Sales Order # 362 - 511809,6107,51950,511809,Customer said that the items are chipped and wants them replaced.,0.00,,,2018-08-24 12:18:36,Changeover,,,,,,,Anyssa Chorvat,,3
Cockburn,CB,WA,38105,2018-08-02,Prinita,Subramaniam,prinita_s@yahoo.com,0401471187,2018-08-22 22:43:44,Jefferson 3 Seater,6164,61272,276543,I noticed one of the cushion covers was lifting. After further investigation  I found that the zipper has split and I am unable to zip the cushion cover back up.,0.00,,,2018-08-24 12:24:26,Changeover,,,,,,,Anyssa Chorvat,,3
Melrose Park,MP,SA,38145,2014-01-25,Hope,Harrison,hopeharrison85@gmail.com,0428195282,2018-08-23 17:59:21,Conan 6 seater corner suite,5169,47624,880021,A single seat has snapped therefore no one can sit on it without sinking into it and the adjacent one has also begun to crack  There are a couple handles missing to make the seats recline  The stuffing in all couches has 'deflated' When the foot rests are out they sag as if there in no support left in there  The back rests have become loose from the base of the seats,0.00,,,2018-08-24 14:09:36,Discount to Keep,,,,,,,Anyssa Chorvat,,3
