STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Moonah,MH,TAS,114458,2018-05-22,David,Hansen,Kadalhansen@gmail.com,0418327035,2021-01-04 17:50:37,CHARCOAL - CRESSIDA - 3 Seater,7250,594230001,437144,Metal bar underneath end reclining chair has broken in half. Believe this bar is motorised and controls the recline of chair. Because broken  does not recline or retract correctly as it is not pulling chair in squarely. When checked all bolts found loose and one bolt broken in 2.  Further inspection shows the bars under chair are bent and out of shape. Unsure why or how this has happened but as all bolts were quite loose across all 3 chairs could be was not tightened correctly at manufacturing. No children in home or pets on furniture.,702.00,Clean  tidy home. Suite clean. One dog. ID tag present. Nothing suggesting abuse.  Issue 1: Couch  RSF recliner drive broken.  This is the only issue in the quote. Cm says he reported all other issues.  Cause: wear and tear. Drive bar sheared and one elbow-bracket connecting motor to drive bar was missing. The other was bent.  Solution: replace affected parts. Issue 2: after repairing issue 1 the mech was "clunking" as footrest closed. Bent RSF swingarm. Cause: wear and tear. Solution: replace mech. Issue 3: LSF chair on couch  loose bolts on drive bar. Cause: wear and tear. Solution: tighten bolts. Issue 4: broken front motor mounting bracket  LSF couch. Cause: wear and tear. Solution: replace bracket. Issue 5: LSF footrest "clunking" as it closes. Cause: bent mech  wear and tear. Solution: replace mech. Issue 6: USB box not closing. Cause: wear and tear. Solution: replace box Issue 7: loose screws  RSF backrest bracket on couch Cause: wear and tear. Solution: tighten screws.,I travelled to Launceston prepared to address the one job in your quote: the damaged recliner mech and the damaged drive bar and elbow bracket on RSF chair of couch.  I successfully dealt with those problems.  I also removed a motor mounting bracket from a new motor assembly I had with me and used that to repair the broken motor mounting bracket on the LSF chair. That and tightening all drive bar bolts customer reported was an improvement. However  without a second mech and no information about that fault  I could do nothing about the clunking footrest. Likewise the  defective USB box. I also tightened the loose backrest bracket screws.,2021-06-02 14:44:58,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Emma- Louise Thornton,Richelle Suna,2
Fyshwick,FK,ACT,118494,2017-07-22,Nitin,Ahlawat,Nitin_ahlawat2003@yahoo.com,0431750600,2021-02-19 18:38:45,BLACK - MICHELIN - Leather Corner Lounge,2620,533300001,10019,All of a sudden electric recliner is not opening or closing instead making a grinding noise. This happened before and got fixed by AMART but this issue appeared again after couple of years.,170.00,The motor on the corner lounge has stopped working.,Replaced motor and got rid of noise customer was hearing from lounge,2021-06-02 10:50:04,Finalised_technician,Motor,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Emma- Louise Thornton,Richelle Suna,2
Midland,MD,WA,118826,2017-11-16,Trevor,Chater,chatet@gmail.com,1481312724,2021-02-24 14:55:43,STONE - ONTARIO - 3 Seater Sofa,6026,565240002,162225,When we sit on the three seat sofa  we feel the springs moving under you.  This is present in both seating areas of the sofa.  This was first noticeable a couple of days ago.  Had a friend sit on the sofa to confirm the movement of the springs and she comfirmed the same thing.  The two seater is rarely used  hence  this issue has not been identified so far.  My wife and myself are to only people using the sofa on a daily basis and we are not exactly overweight or heavy in weight.,90.00,2 Seater Couch facing the TV. Pocket springs can be felt and heard when sitting on the couch or applying pressure to the seating cushions.  Frame and Zig Zag Springs are intact.  Pocket spring cells have deteriorated causing pocket springs to rub against each other  Seats are soft and leather is puddling. Puddling is within limits.  Suite is clean and well looked after.,Quote offered to replace pocket springs,2021-06-02 14:18:29,Discount to Keep,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Olwen Silversides,Naomi Hughes,2
Joondalup,JP,WA,120243,2019-07-26,Angela,tsuro,tsuro5@icloud.com,0424488821,2021-03-15 17:51:37,CHARCOAL - SPARTACUS - 3 Seater Sofa,6065,512010001,935913,The sofa is collapsing/sagging in the middle  losing its shape and when the sofa is reclined it shows a big lump near the bottom where the legs rests,400.00,2.5 Seater - Springs can be felt in both seats. Foam has separated from the pocket springs and have compacted.  Fabric tor under leg roll,New pocket spring cells installed in both seats.  Fabric sewn,2021-06-02 12:23:52,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Mahmoud Jeblawi,Naomi Hughes,2
Campbellfield,CF,VIC,120797,2019-12-08,Bruno,perrone,ritaperrone20@gmail.com,0409805970,2021-03-23 11:10:26,BLACK - ASCOT - Leather Recliner,3064,527420001,623568,There  is a wrip in the seam of the couch on the arm rest. That has made a deep whole.,180.00,Customer complained that stitching has opened up. On inspection I have found out that the stitching on the top panel of RHF armrest of a single recliner has opened up. Burr in the needle while manufacturing the lounge has caused the damage. There is no other damage in the recliner and can still be used. Likely cause manufacturer.,I have tied all the loose ends and restitch the panel. However customer was not happy with the repair. As per customer they can feel the section I stitched is noticeable. I tried to explain the customer that this is because the holes gets slighly bigger due to needle passing through but will soon mixed up well after use once they start using it. Customer refused to understand and want recliner to be replaced. The only way out is to have a machine stitch as customer is very fussy. 21/04/2021 Called CM to book another appointment. Offered customer that I can restitch the panel from beginning to end to make it look better however cm denied it as they are only looking to get a replacement.,2021-06-02 15:46:52,Changeover,Stitching,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Michaela Nicholson,Naomi Hughes,2
Fyshwick,FK,ACT,121144,2018-09-02,RAVI,VEGESNA,vrkraju2020@gmail.com,0470109166,2021-03-28 17:19:36,CHARCOAL - PEARSON - Recliner,2905,612980002,28043,I have bought two of these and one of them has got damaged due to build issue i guess. Please see the images for reference. Its under the seat which is not reachable and i could see a iron rods underneath having sharp needle due to welding job.,90.00,Customer can feel pocket springs and leg rest has collapsed.,This is a hard report. They live in a tidy home with beautiful kids. But while I was there the little boy was walking on the seats. Even though not intentional this can cause border foam to compress as isn’t design for this type of external force. Could not repair because this I a fairly big job and didn’t have required parts that would need to be ordered. Pocket springs need to be replaced  and new foams and leg rest also needs to be reformed. Fabric underneath also needs to be replaced which has totally disintegrated  which I haven’t seen before at this level. Please let me know if you want me to go ahead with the repair.,2021-06-02 17:28:41,Non Manufacturing,Pocket Springs,Children,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Olwen Silversides,Naomi Hughes,2
Melrose Park,MP,SA,121550,2016-06-06,Michael,Dahlenburg,mickdahl@adam.com.au,0404810384,2021-04-04 18:46:09,BLACK - MAVERICK - Leather 3 Seater Sofa,5159,512750001,921713,Arm rest has slowly sunken over last few years  unknown cause,90.00,The RHF armrest on the 3S lounge has a broken frame. The timber rail has been broken in a downward direction.  you can feel it through the leather. This could be from normal use and leaning on as you get out of the chair  or it could have been sat on or worse.The arm will need to be removed   stripped and new timber installed.,Quote report.,2021-06-02 13:32:10,Finalised_technician,Frame,External Force,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Rebecca Parfitt,Michaela Nicholson,2
Springwood,SW,South QLD,122038,2017-03-04,Manpreet,Singh,manpreet631@yahoo.com,0430711631,2021-04-10 16:32:46,CHARCOAL - SPARTACUS - Recliner,4125,512000001,173224,They did fix this all last year but same problem again its feels very hard when you sits on it because the sponge is gone and same thing was happen before and they fix it but after one month same problem,90.00,1. Customer concerned with footrest of lhf recliner on 2str as it appears collapsed. Inspection found that the timber board has been broken in half. Customer doesn't know how it occurred. Suspect caused by external force. Frame repair required. 2. Customer claims the padding in the lhf armrest of 2str has deteriorated and he can feel timber.  3. Stitching on lhf recliner of 2str has come undone on knee roll. Manufacturing fault.  4. Stitching in centre of seat of Rhf recliner on 2str has failed.  5. Customer concerned with filling in Rhf armrest of single recliner claiming that he can feel timber when resting elbow.   Apart from listed issues lounge is in good condition.,Quote and report Cf+Qr Quote: Cf 1. Int1 2. Int2 3&4. LR1 5. INT2,2021-06-02 13:36:24,Finalised_technician,Frame,External Force,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Emma- Louise Thornton,Richelle Suna,2
Gepps Cross,GC,SA,122632,2017-02-13,Francesca,Tripodi,ftripo@hotmail.com,0412686974,2021-04-19 10:44:06,BLACK - ALBERTA - Corner Suite,5033,578750001,1003747,The lounge has lost all is firmness in certain chairs which the foam has collapsed and the structure is making a squeaky sound and where the leaver is to open up the recliner has tore the leather on the side.,90.00,The seats facing the television have softened  and the parachute trigger has abraded the leather panel from use,Considering the age of the lounge and the position in relation to the tv I would consider the softening as normal wear & tear . The parachute trigger is a bit of both normal w&t and a design fault  although there are not many options to have a recliner in middle seats.,2021-06-02 13:17:03,Finalised_technician,Foam,Normal Wear & Tear,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Robert Abbott,Brenda Stewart,2
Bundaberg,BG,South QLD,122932,2020-03-11,Steven,Nichols,peeni@hotmail.com,0448090949,2021-04-22 17:09:24,BLACK - DELILAH - Corner Lounge with Chaise,4670,548470001,559987,The corner seat is peeling.,90.00,One panel on lounge is peeling. It is visibly different from every other high use panel.  On close inspection this panel of leather appears to be split hide  and is splitting in many places.,Unfortunately there are no repairs possible. This type of leather is generally used in areas that wouldn't receive much use  and as a result we feel this is a manufacturing issue.,2021-06-02 12:23:29,Finalised_technician,Peeling,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Emma- Louise Thornton,Angela Hyde,2
Gepps Cross,GC,SA,123255,2011-07-01,Kara,Bunting,kara.keats@hotmail.com,0413727011,2021-04-28 11:08:16,BLACK - CLIFTON - Theatre Suite,5018,433320002,847373,Pull cords on both ends of couch have broken  chair leg rests do not come out.,143.00,Cables broken on both L & RHF seats of lounge,Replaced cables x2,2021-06-02 10:44:21,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Emma- Louise Thornton,Brenda Stewart,2
Springwood,SW,South QLD,123358,2019-04-17,Angela,Mitchell,angmitchell@optusnet.com.au,0412757124,2021-04-29 12:14:17,BLACK - SAN MARCO - 3 Seater Chaise,4129,569290002,232669,I cannot get the recliner on the 3 seater to recline when pushing the button.  The chaise part reclines with no problem as does the other 2 seater.,120.00,1. Customer concerned with lhf electric recliner on 2str + chaise  claiming that it doesn't work when plugged in. Inspection found that the cables had been incorrectly connected  likely due to Customer moving house.,Have fitted and tested wiring and connections. Customer happy,2021-06-02 14:05:35,Finalised_technician,Cables/Leads (Electric),Customer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Emma- Louise Thornton,Mahmoud Jeblawi,2
Prospect,PT,NSW Metro,123580,2017-10-08,Keryn,McKean,kerynmckean@icloud.com,0447400097,2021-05-03 12:00:57,BLACK - MILLENNIA - 3 Seater Sofa,2759,579010001,451468,The stitching has been faulty (come undone)  underneath the leg rest and caused the filling to hang out. The filling has then caught in the mechanism and caused the leg rest to loose shape.,180.00,- Attended customers residence to repair stitching. - Upon inspection found the leg roll stitching on RHF recliner has come undone on the LHF and RHF zipper. Stitching has come undone due to not being tied off adequately and then the resting of feet on the leg roll causing it to unravel. - Likely Cause – Manufacturing - Lounge was in clean condition.,- Repaired stitching.,2021-06-02 13:06:21,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Mahmoud Jeblawi,Richelle Suna,2
Dandenong,DG,VIC,123583,2017-06-11,Chathura,Seema Hewage,chathura.seemahewage@yahoo.com,0435801744,2021-05-03 12:35:12,BLACK - THEODORE - Corner Lounge,3978,578770001,183214,One of the backrests is a bit lose and not aligning with other backrests. Not sure what caused this. Probably loose bolts or screws inside. Could you please have this fixed soon?,90.00,Issue 1: all backrests loose throughout lounge suite except for corner section. X 5 backrests due to loose Kd brackets and internal KD posts on fixed seats. Issue 2: customer has brought this issue up on day of service call  leather tearing in leg roll areas of seat on both LHF and RHF recliners. On inspection I found leather to be tearing under LHF and RHF armrests of recliners where leather seat panel is tucked into armrests on x 2 recliners. I believe this has been caused due to not enough padding/ protection for leather where leather has been tucked in( upholstered) as I could feel sharp edges of timber frame in these areas underneath leather which has caused leather to start tearing from general use as this is a high wear area and the fact that both seats in question are recliners which are frequently opening and closing. Please note this is not a cut  leather is tearing and I don't believe this is customer caused.  Lounge suite was in very good condition.,Issue 1: repairs needed 5 x int 3 repairs  Issue 2: repairs needed major offsite repairs CS2 leather panel replacements + materials ( leather hide) please not most likely I will not be able to source exactly the same texture grain and colour as existing.,2021-06-02 12:14:42,Finalised_technician,Cut/Tear,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Ann D'Ambrosio,Olwen Silversides,2
Braybrook,BK,VIC,123594,2018-06-16,Sharon,Healey,s_healey@hotmail.com,0415095016,2021-05-03 14:31:54,GREY - MARLOW - 3 Seater Chaise,3145,533050001,106420,I do not have a photo of the chaise attached to the lounge...I have moved and my lounge room is now too small to fit this piece in so it is in my spare room...the chaise is actually in good condition it is the two seater part that is the problem...I have attached photos of this so you can see that the chair has collapsed...it has been like this for a couple of years actually and I wasn't aware I could make a claim on the warranty until I asked at a store the other day...unfortunately I get really severe back pain now from sitting on this couch it is extremely uncomfortable and I am sitting in a hole on this side...if I have any visitors it's not great...it's very disappointing as I said the couch has been this way since not long after I brought it...it seems the quality is very poor...I'm not sure what can be done but would like to know if it can either be fixed or replaced...thank you.,90.00,The customer claimed that the support on the modular sofa was poor.    Visually some puddling was evident on the lh cushion of the modular sofa.  I conducted a physical inspection of the seating areas and confirmed that seating areas provided a poor seating support.   The level of support was outside what would be considered normal tolerances.   There was no external audible or physical evidence that would contribute to the support issue.  I conducted an internal inspection of the modular sofa and confirmed that there were no internal failures to the structure or suspension that would contribute to the issue.  The foam on the seating area is likely to have softened excessively through use.  The level of softening would be considered outside normal levels for the age of the sofa. I also conducted a physical and internal inspection of the chaise section of the suite.   The seating support on this was slightly firmer however still soft    It is likely that the chaise was not used as much,(Report continued) as the modular sofa (kept in a separate room to the modular sofa).  No action was taken to repair the sofa during my visit.   To rectify the issue the foam on the modular sofa would require replacement.  While this can be done this would create considerable variability to the seating area of the chaise with the chaise cushion likely to soften to a poor level with further use.   The quote has been amended to replace the foam on the seating areas of the module sofa.,2021-06-02 15:58:35,Reselect,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Marie Pollock,Richelle Suna,2
Virginia,VI,South QLD,123745,2015-11-12,Hayley,Pennycuick,hayleypennycuick@icloud.com,0438657800,2021-05-05 11:45:08,BLACK - SAN MARCO - Leather Electric Recliner,4510,511280001,435920,The motor for the recliner action has stopped working.,190.00,Multiple issues with this suite. 1. Footrest stuck in reclined position on single stand alone electric recliner. Troubleshooting has found control button to be faulty. Faulty part in manufacture.  2. Footrest stuck in reclined position on single stand alone electric recliner. Troubleshooting has found motor to be faulty. Faulty part in manufacture.   Suite is in reasonable condition.,1. Replaced control button. Customer satisfied with repair.  2. Replaced motor. Customer satisfied with repair.,2021-06-02 15:03:04,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Mahmoud Jeblawi,Jessica Kyle,2
Springwood,SW,South QLD,123962,2020-06-13,Despina,Critchley,critchley1955@gmail.com,0415665683,2021-05-08 13:49:53,GRANITE - BONZA - Corner Lounge with RHF Chaise,4127,673300003,248320,Re-lodging so we can send tech - Both corners of the couch feel hard to sit on in comparison to the rest of the couch that has soft cushioning .,90.00,On Inspection:  1. Customer stated the all the seat cushions are too hard and are different than what they tried in the showroom at Springwood. After sitting for more than 10minutes  the seats become very uncomfortable to sit on.  My perception after sitting was that the seat cushions are firm  however I didn't sit for more than 1 minute.  2. LHF armrest - nails and timber can be felt when resting your arm along the armrest - it appears there is no foam between the fabric and the timber frame.  Economically not viable to repair the armrest.,Inspection & Report.,2021-06-02 13:30:31,Finalised_technician,Foam,Customer Perception,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Emma- Louise Thornton,Michaela Nicholson,2
Penrith,PH,NSW Metro,123991,2017-07-21,Artur,Braushi,arturbraushi99@gmail.com.com,0410425885,2021-05-08 21:45:22,BLACK - ALBERTA - Corner Suite,2753,578750001,1007633,Pulling Wire is broken and dangerous   The recliner won't stay shut.,110.00,- Attended customers residence to replace trigger. - Upon inspection found parachute trigger had broken at the handle. No obvious signs of misuse. - Likely Cause – Manufacturing - Lounge was in clean condition.,- Replaced trigger.,2021-06-02 10:43:24,Finalised_technician,Trigger/Cable,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Emma- Louise Thornton,Michaela Nicholson,2
Glendale,WY,NSW Metro,124040,2019-10-12,Michael,Burwell,Mlb68@outlook.com.au,0431279975,2021-05-09 22:14:36,BLACK - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,2287,642620001,806599,Seat 1 End seat head rest is slow to rise after button is pushed.  Seat 2 Next seat along the footrest is sticking when coming out.,310.00,The headrest for the end seat was attached only to one side of the electric motor  this is was reattached with the bolt that had fallen out. This end seat has a bent mechanism  the footrest rubs against the frame and is catching when returning back to the upright position. The mechanism for the next seat shows more warping than the previous  it will need to be replaced as well. All electronics are in working order and the suite is in otherwise good condition.,2 mechanisms are needing to be replaced. Bolt for the electronic headrest "moving slowly" was reattached and has been resolved.,2021-06-02 13:21:01,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Newcastle & Lake Macquarie,THE LEATHER DOCTOR,Zachery,Block,Rebecca Parfitt,Scott Gambell,2
Hoppers Crossing,HG,VIC,124179,2020-12-09,Ravind,Chand,Rav.chan_12@yahoo.com.au,0497289554,2021-05-11 13:41:48,CHOCOLATE - NEBULA - 3 Seater with Inbuilt Electric Recliners,3029,688460002,132586,Unfortunately  once opened for assembly  two of our furnitures were not quite right.   1. Nebula 3 seater (68846) had torn fabric which is very tight on one side and very loose and torn on the other. The stitching was very poor if any for one of the seats on left hand side. I took pictures of normal ones stitched properly and torn one. Because it fits so tightly on one side it is stretching the hole bigger on other side. Notified Hoppers Store and was told to lodge warranty complaint. Can you please look into this matter as it is important to us. We didn’t pay for faulty or torn furniture delivered to us. 2. Argento buffet  (63847) had metallic deposits on one of the right side bottom draw handles. I took the pictures to the Hoppers Store and they ordered a new set of handles which just arrived.  3. Also  like you to know all our couches are quite firm (not soft) to sit on as compared to the ones in store while purchasing. Is it coz it’s new or is there less cushion in new built?,0.00,,,2021-06-02 16:42:44,Discount to Keep,,,,,,,Michaela Nicholson,,3
Bankstown,BN,NSW Metro,124194,2020-12-26,Abdul,Alcheikh,abdul89_a@hotmail.com,0450266768,2021-05-11 16:15:03,LIGHT BLUE - ABBY - 2 Seater Sofa,2197,616160001,932432,the  couch cm would like tech,90.00,On inspection of the lounge it was noted that there was excessive pilling over virtually every panel of both the 2 seater and 3 seater lounges.  The CM suggested that he had been de-pilling it and had de-pilled it as recent as 3 weeks ago.,I feel that the pilling is excessively bad and would require complete re-covering it to repair it.,2021-06-02 14:23:02,Finalised_technician,Peeling,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Michaela Nicholson,Vaishnavi Ravichandran,2
Oxley,OX,South QLD,124209,2014-05-18,Kristy,Kozera,Kristy_sharpe@hotmail.com,0407135389,2021-05-11 18:08:24,PRADO - TORONTO - 3 seater (RR),4110,442550002,346553,The back rest in the middle seat is broken. Sitting in the seat wrong,130.00,Middle backrest out of alignment due to loose KD brackets and mounting posts. Lounge in dirty but good condition.  BO 840,Tightened KD brackets and mounting posts.,2021-06-02 13:18:32,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Mahmoud Jeblawi,Richelle Suna,2
Beenleigh,BL,South QLD,124320,2021-01-02,Kerrie,Croghan,pat_kez@bigpond.net.au,0409368881,2021-05-13 09:57:32,DARK GREY - SPARTACUS - Corner Lounge,4207,512030004,140058,It’s very hard to see in the photos. Our recliner is broken & the actually recliner slopes to the left (when looking at it) as for the whole lounge. So when you sit in it you feel like your right side is slopping down. There is also no padding in the lower back supports compared to all the other seats in the lounge. I’ve tried to circle the problem areas in the photos but it’s hard to see it in a photo although in person it’s so obvious.,430.00,2s with console 1. Lhf recl  lhf f/rest extension of mechanism was bent  sloping down on lhf side. Wear or pivot points also causing b/rest to collapse on lhf side. 2. Lhf recl  b/rest lumbar support failed  insufficient filling causing timber rail to be felt through the bolster. Suspension lining also deficient lhf rear cnr of seat. 3. Lhf recl  loose filling in lhf arm failed  compacted and insufficient to adequately cushion the frame  timber felt through filling. 4. Rhf seat  b/rest out of alignment  collapsing on rhf side due to loose internal fasteners.  Apart from the above  suite in very good condition.,Quote approved by Natasha. - CF  QR 1. M2 supplied by Amart. 2. Supply and install booster foam into b/rest  soupy and install seat suspension lining. 3. Supplied and installed additional loose filling in a/rest. 4. Tightened kd brackets and internal fasteners.  Repairs completed on site,2021-06-02 16:18:33,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Mahmoud Jeblawi,Natalie Mitchell,2
Everton Park,EK,South QLD,124391,2019-12-23,Veronica,Dick,iandvdick@hotmail.com,0413761042,2021-05-14 10:00:21,STEEL - ELDRIDGE - Electric Lift Chair.,4055,650520001,100760,Chair would not move. Electrician called. On examination  electric wires from chair to power source severed by chair action  disabled occupant stuck in chair as chair  obviously  unable to move.  Electrician by-passed offending area  but area not clear of immovable parts  and it seems this issue could happen again  very un-nerving.,250.00,Lift recliner chair had sustained damages to the electrical cables   hard wiring  & plugs from out of the motor causing chair to get stuck  with customer stuck in the chair.  Electrical wires had been routed in places on the chair where they had gotten caught up in the frame work causing damages to the electrical.  Damages  created from manufacturer as routing of wires were set in places where they were going to get caught up.,Job was attended to to get access and motion again for the customer as this was labelled as asap as the customer is elderly and frail which relies heavily on this chair .   Chair was unable to replace motor as the motor which i had in stock was slightly too long for the chair . Existing components were repaired to a safe level to get functionality back until new parts could arrive.  ### 28/5/21 ###  Returned for repairs to replace motor with new.    Old motor and wiring removed and new motor installed.,2021-06-02 09:32:34,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Emma- Louise Thornton,Mahmoud Jeblawi,2
Morayfield,MF,South QLD,124433,2015-01-23,Lynette,Day,netty_day@yahoo.com.au,0406714945,2021-05-14 16:11:59,BLUE - SAN MARCO - 3 Seater Sofa,4516,511290001,936146,Have got no idea what has caused issue.  Couldn’t even hazard a guess as never look underneath but flakes are visible on floor continuously.  Base lining is disintegrating.  Black pieces lying to side of lounge are pieces of disintegrating fabric.,170.00,Multiple issues with this suite. 1. Customer concerned with dustcover disintegrating underneath LHF electric recliner of 3 seater suite. Dustcover underneath footrest and armrest area has become brittle overtime from general use. Dustcover material appears to be poor quality.  2. Customer concerned with dustcover disintegrating underneath RHF electric recliner of 3 seater suite. Dustcover underneath footrest and armrest area has become brittle overtime from general use. Dustcover material appears to be poor quality.   Suite is in reasonable condition.,1. Replaced dustcover. Customer satisfied with repair.  2. Replaced dustcover. Customer satisfied with repair.,2021-06-02 14:58:13,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Mahmoud Jeblawi,Brenda Stewart,2
Bankstown,BN,NSW Metro,124509,2016-11-10,Debbie,Morrison,debbie@taipannetworks.com.au,0409058147,2021-05-16 13:23:10,CHOCOLATE - SPARTACUS - 3 Seater Sofa,2211,512010002,861411,I believe the spring that reclines the right hand seat has broken and the seat won't recline. I cant take a photos as the seat won't recline for me to view the broken part.,110.00,Trigger cable broken causing the recliner not to recline,Exisiting trigger unscrewed and removed and replaced with a new trigger  recliner working and operating as it should.   Customer very happy.,2021-06-02 09:49:45,Finalised_technician,Trigger/Cable,Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Emma- Louise Thornton,Naomi Hughes,2
Capalaba,CA,South QLD,124773,2020-09-23,Darren,Ferguson,dazzamate@live.com.au,0418777950,2021-05-19 14:23:38,BLACK - JULIUS - Electric Recliner,4121,643550001,451974,When reclining chair makes metal crunching noise and when declining .,170.00,On Inspection: Mechanism bent  causing the recliner to get stuck when opening and closing.,Inspection & Report. Replaced bent mechanism with a new one  recliner now operates as expected. Customer happy.,2021-06-02 11:06:54,Finalised_technician,Mechanism,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Emma- Louise Thornton,Richelle Suna,2
Cockburn,CB,WA,124890,2021-05-19,Anna,Queiros,azzcivic@hotmail.com,0422430334,2021-05-21 12:05:00,LIGHT GREY - FORTEO - RHF Corner Chaise with Electric Recliner,6112,689400005,315859,The couch was delivered this morning and on inspection the stitching at the front has come undone at the front on the base and on the bottom of the other couch the material is just hanging and not sewen in,180.00,The customers sofa is new  She noticed the top stitching has come lose in the inner side of  the chaise. I pulled lightly on the thread abs it all come off. This has not be properly stitched. The base side of the RHF inner side fabric has a lose section. Both minor manufacturer issues,The stitching re - stitched   the complete section  The fabric staples back in place  I  looked for a ID tag and there were none,2021-06-02 09:35:28,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Emma- Louise Thornton,Jodie Weir,2
Midland,MD,WA,125041,2020-10-20,Aamir,Ansari,aamiransare@yahoo.com,0423315909,2021-05-23 15:20:24,DARK GREY - ABBOTSFORD - 2 Seater,6054,665380001,207468,FOAM HAS A HUNCH THAT IS COMING OUT OR VISIBLE  issues on the 3 seater ,0.00,,,2021-06-02 13:27:48,Discount to Keep,,,,,,,Mahnaz Reza,,3
Helensvale,HE,South QLD,125066,2021-04-24,Elicia,Ringrose,elicia@live.com.au,0405303484,2021-05-24 08:32:02,CHARCOAL - SENTINAL - 3 Seater,4211,625790001,488309,The couch arrived broken - the on button at the bottom left of the couch is on but no electricity appears to be reaching the rest of the couch. The cup holders are not lighting up  the recliners do not work  the charging station on the middle seat does not do anything. The couch does not work as intended.,120.00,3 seater lounge in main living area of small unit. Customer advised that the buttons had never worked from when they received the lounge.,Inspected and found that the cable to the internal transformer was not plugged in. This was inside the armrest so the customer would not have seen this. Plugged it in and tested and all worked perfect including the USB port.,2021-06-02 10:54:11,Finalised_technician,Trigger/Cable,Transport,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Emma- Louise Thornton,Olwen Silversides,2
Toowoomba,TW,South QLD,125193,2021-05-08,Jade,Wright,jadikusbm08@hotmail.com,0421804932,2021-05-25 14:32:00,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4350,657890001,417096,the trigger action is  snapped,110.00,RHF recliner on 3-seater lounge inoperable,Checked for failed trigger/cable - no issue. Problem was bar on the release lever was on the wrong side of the mechanism so mechanism was unable to release. Manipulated the release lever to reposition it to the correct location above the mechanism. Tested fine on completion and customer happy.,2021-06-02 13:43:50,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Mahmoud Jeblawi,Vaishnavi Ravichandran,2
Townsville,TV,North QLD,125356,2017-07-07,Leanne,Moynihan,slmoynihan@outlook.com,0408570888,2021-05-27 14:51:25,CHARCOAL - CHASER - Recliner,4817,510660002,338668,The recliner has peeling on the foot part,0.00,,,2021-06-02 12:03:19,Finalised_no_technician,,,,,,,Andy-Grace Elenoa Nonu,,3
Lawnton,LA,South QLD,125363,2019-07-28,diane,king,dejk1996@yahoo.com.au,0426756913,2021-05-27 17:30:47,WHITE - ORIENT - Double Bed,4503,557540001,398907,the slats on the bed are starting to split  plus plastic fittings broken,0.00,,,2021-06-02 13:01:44,Finalised_no_technician,,,,,,,Andy-Grace Elenoa Nonu,,3
Midland,MD,WA,125369,2019-06-27,Muhammad,MANZOOR,uetian256@hotmail.com,0451832341,2021-05-27 18:51:19,BLACK - IRIS - Click Clack Sofa Bed,6111,486670003,188253,Perhaps used it only once or twice as a bed  it is mostly used as a sofa.  I believe poor quality of wood used for sofa legs. At first  first leg got broken and I thought sofa is still useable so borrowed a hammer and some nails from a neighbour and fixed this leg. After a month or so  now this second leg has broken.  Actually the wood in which the legs were pasted/inserted  that got broken. No rough use of sofa  nor manipulation as it has been placed on this location since we bought it. the wood used inside to insert the back legs have broken from near where the hole is.,0.00,,,2021-06-02 13:27:31,Discount to Keep,,,,,,,AMY BLATCH,,3
West Gosford,WD,NSW Metro,125371,2018-11-01,Bianca,Bartlett,Biancabartlettt@outlook.com,0449826534,2021-05-27 18:52:48,WHITE - CHANELLE - Bedside,2259,563430001,676471,The runners on one bed side draw are broken and will not open have been falling off runners for about a year but they now have stopped and gamned heard metal fall off while opening   Also happening on bed draws item number 56423 on same order number,0.00,,,2021-06-02 13:32:43,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Lawnton,LA,South QLD,125393,2018-12-01,Stephane,Fricotte,stephane.fricotte@icloud.com,0407752330,2021-05-28 10:35:27,CHARCOAL - CHASER - 3 Seater Sofa,4037,510670002,379560,Bottom part of  3 seat recliner blistering and peeling off. Starting to do the same on other recliner.  Please see photos attached  Thank you,0.00,,,2021-06-02 10:59:56,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Frankston,FN,VIC,125409,2020-06-19,Tina,De Vos,tmdevos21@gmail.com,0409172631,2021-05-28 13:19:36,ORANGE - BONZA - 3 Seater Sofa,3941,673280001,871083,Major sagging in cushioning,0.00,,,2021-06-02 12:28:18,Discount to Keep,,,,,,,Catherine Sal,,3
Rockhampton,RK,North QLD,125412,2013-05-28,Jenni,Seymore-Penstone,jennifers29@live.com.au,0407599942,2021-05-28 13:33:03,CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,4711,448630001,264359,The four recliners have stopped working and we believe the cables have broken.  Simply age and use,0.00,,,2021-06-02 14:23:45,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Maroochydore,MR,South QLD,125460,2017-09-30,Margaret,Duffy,margaretduffy3@bigpond.com,0409871889,2021-05-29 15:48:29,BEIGE - LANNISTER - Leather Electric Recliner,4551,577240002,802649,The AC/DC switching  Power Supply Model W52RA198-290018 is not working This powers the Recliner,0.00,,,2021-06-02 15:57:45,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Virginia,VI,South QLD,125478,2021-04-11,Leigh,Mackay,leighmackay68@gmail.com,0488050220,2021-05-30 11:03:36,WHITE - CHANELLE - Queen Bed,4012,563450001,551748,We received the first bedhead and had it replaced - the replacement bedhead was delivered 23/5 and it has a crack/split on the top of the head board,0.00,,,2021-06-02 15:04:28,Discount to Keep,,,,,,,Andy-Grace Elenoa Nonu,,3
Fyshwick,FK,ACT,125494,2021-05-07,Maxwell,Sachikonye,sachikonyemaxwell@gmail.com,0444534381,2021-05-30 14:36:04,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,2902,643580001,64125,I believe the product was already faulty as the lights and the USB never worked in the beginning (manufacturing fault) Although repaired and worked for a week  the problem has recurred  so has never completely been resolved.,0.00,,,2021-06-02 17:08:20,Changeover,,,,,,,Catherine Sal,,3
