CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Casula,CL,NSW Metro,138568,27-02-2018 00:00:00,Rita,Moshey,Ritamoshey@yahoo.com,0478752276,05-12-2021 21:03:13,LIGHT GREY - JUNIPER - 3 Seater Sofa,2168,548350001,805399,one side it became lower than the other I mean the sponge  Maybe the photo can’t show that   but when someone’s sitting on that side can feeling it so low and not comfortable for sitting anymore   and really that happened long time more that 6 months   friend advice me to send this email as she had very good experience with your generous and helpful.  and ask if there’s any chance to help me to fix this sofa   really I can’t buy new sofa in this time   The thing am worry about the problem not in cushion am not sure if there’s any damage in that side .  So am wondering to help me bcoz really I love this sofa design and it’s so nice in my room . I be thankful if u can help me to fix this problem. Just one more thing I have tow sitting room and this one we not used as much as living room what I want to say this room it’s not the main room  that is way I can’t believe way this happened.  Hope I can hear for you soon and we can find something to help me . Thank you so much Rita moshe,160.00,On inspection of the 2.5 seater lounge it was identified that the LHF cushion had lost shape and support in particular along the front edge of the cushion.  The RHF side felt ok and was providing support.  To repair would require a new cushion plus materials.,15/02/2022 - Returned to CM's home.   Removed the legs and dust cover and found that the foam was crumbling through the zig zag springs.  The dust cover material between the foam and zig zag springs had torn allowing the foam pieces to break away and crumble.  On inspecting the other seat  while still intact  there were signs of some loose foam and the beginnings of deterioration.  I called ACS as I suspected the RHF cushion would need replacing in the not too distant future.  ACS advised not to go ahead with repairs.,25-02-2022 13:09:36,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Troy Baldwin,Mahmoud Jeblawi,
CSC,Auburn,AN,NSW Metro,140375,06-05-2021 00:00:00,Elizabeth,Leayr,Lizleayr@hotmail.com,0455599922,03-01-2022 15:16:52,MIST - HUGH - 2.5 Seater with Inbuilt Electric Recliners,2112,685420006,967171,The headrest has a small peeling spot. There has been no accident or action to have caused this  it just appeared.  It’s like the leather is just disintegrating. It is just in one spot. We have two of these recliners and have had no other occurrences of this.,90.00,The LHF headrest of the customer’s leather electric recliner is affected by perspiration and body oils. As a result the top coat and colour has peeled. This is a maintenance issue  therefore customer caused.  I discussed my findings with the customer and they accepted them.,Inspection  assessment and report.,25-02-2022 15:20:22,Finalised_technician,Body Oils/Perspiration,Customer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Andy-Grace Elenoa Nonu,Linda Leamon,
CSC,Auburn,AN,NSW Metro,142675,10-02-2020 00:00:00,Manika,khanna,manika.khn@gmail.com,0430814827,29-01-2022 11:09:12,LIGHT GREY - JUNIPER - 3 Seater Sofa,2745,548350001,950806,Both of the 2 seater and 3 seater sofa seats has gone flat and needs to be reupholstered,90.00,Issue 1: two-seater zigzag spring is detached and foam collapsed. Issue 2: 3-seater foam collapsed.,Qr.,25-02-2022 15:37:58,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Andy-Grace Elenoa Nonu,Catherine Sal,
CSC,Mandurah,MN,WA,142688,25-01-2022 00:00:00,Sue,Wood,fringies1@gmail.com,0491760873,29-01-2022 12:56:30,BLACK - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Recliners,6210,693230001,135977,back headrest support issue mechanism itself is loose.,90.00,Issue 1 - lhf recliner on lean. The lean is evident when recliner is in the open position.  Due to the lean caused be the mechanism the backrest has a slight misalignment. It is also suspected that due to mechanism damage that the backrest looseness is a result of movement in the mechanism.  Issue 2- lhf legrest is bunching up/creased when in the closed position. This may have been contributed due to mechanism Issue however the legrest when being closed pushes tightly against the armrest which is likely to be the result of the legrest section being slightly larger width than it should. The creasing has also created minor damage to internal legrest foam. Both issues would likely be result of manufacturing at point of construction.  Client mentioned that amart staff had already come out to try resolve issues with minimal success.,It is possible that by replacing the mechanism the legrest bunching may be resolved however based on inspection and observation of the recliner motion this is unlikely.  In this instance replacement of the lhf recliner is recommended.,25-02-2022 10:08:37,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Alex Broe,Marie Pollock,
CSC,Gepps Cross,GC,SA,142742,26-01-2021 00:00:00,Surender,Yadav,surenderinsa@gmail.com,0452570138,30-01-2022 09:21:45,DARK GREY - KRAMER MKII - Fabric 3 Seater with 2 inbuilt Recliners,5107,721450001,1096645,Stitching starts coming out. Cushion gets soft on side seating and centre is still firm because of that metal hurts if you sits on side ones.,90.00,On the 3s lounge  the LHF & RHF seat foams are sinking inside the seat frame and leaning towards the centre of the seat. the frame and suspension is ok  this is an issue with the foam/pocket springs. The RHF seat  along the footrest material tearing  this is just stapled to the footrest so I think I can reupholster this for a repair. On the LHF seat the stitching on the headrest is coming apart. The staples holding the material down on the side of the backrest have come loose  Ive removed the loose staples for safety reasons. this is also happening on the LHF seat of the 2s lounge. The customer is concerned about the pilling of the material.,Q&R only,25-02-2022 13:54:40,Finalised_technician,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Alex Broe,Jessica Kyle,
CSC,North Lakes,NS,South QLD,143302,15-08-2019 00:00:00,Narelle,Messina,narelle.messina@gmail.com,0466887036,05-02-2022 16:44:42,BLACK - OPTIMUS - Electric Recliner,4020,625800001,258928,On claim# 142238 - I received a delivery of a replacement recliner. The recliner appears to be a faulty item. The seat slopes to the left (faulty)  very uncomfortable when sitting and can't be used. Also both armrests are unlevel with the sides of the recliner  and rub when trying to raise them  (faulty).  I am making a claim on the original recliner as well  as the head/lumber/seat and foot foam has flattened extensively and causing terrible discomfort.  It is very disappointing that these items have failed so soon  we bought them as they have a 10 year warranty  and thought they would last much longer without incident. I look forward to hearing from you asap. kind regards Narelle,90.00,Multiple issues with this suite. 1. Customer concerned with seat cushion sinking on single stand alone electric recliner. Inspection has found foam in seat cushion has softened overtime from general use. Customer is elderly and they find the recliner uncomfortable to sit in for long periods.  2. Customer concerned with backrest padding softening on single stand alone electric recliner. Inspection has found loosefill has softened overtime from general use. High use area wear and tear.  3. Customer concerned with headrest of single stand alone electric recliner feeling hard to rest against. Inspection has found foam in headrest appears to be a different density compared with newer recliner.  4. Customer concerned with armrests and footrest board foam padding feeling hard when resting against. Inspection has found foam density used appears to be different when compared with newer recliner.,5. Customer concerned with RHF armrest frame of other single stand alone electric recliner sitting lopsided. Customer has reported that delivery driver dropped the lounge during transport. Could not find any breaks in timber frame  however armrest appears to be permanently misaligned as a result.  This issue cannot be repaired. Issues reported by customer is a result of manufacture's change in foam specifications.  Suite is in good condition.,25-02-2022 10:00:02,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Alex Broe,Kesaia Tavake,
CSC,O'Connor,OR,WA,143769,15-01-2022 00:00:00,dianne,baxter,oconnor@amartfurniutre.com.au,0863103400,11-02-2022 12:19:02,LIGHT GREY - SPARTACUS - 3 Seater Sofa,6163,512010003,172414,This is an EX-FLOOR STOCK ITEM. there is damage to the bracket. Delivery Driver has now dropped 3 seater and possibly damaged more of the bracket.  We request someone to come to the Amart Furniture in O'connor to check for damageon this 3 seater - ASAP,170.00,Recliner mechanism bent apparently dropped on delivery,Replaced mech and is fine now,25-02-2022 13:19:01,Finalised_technician,Mechanism,Transport,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Andy-Grace Elenoa Nonu,Victor Ip,
CSC,O'Connor,OR,WA,143839,13-01-2022 00:00:00,dianne,baxter,oconnor@amartfurniutre.com.au,0863103400,12-02-2022 13:52:57,GREY - KIPTON - 3 Seater with Inbuilt Recliners,6163,694660001,172351,EX FLOOR STOCK - AT STORE  Has Electrical and light issues Please send some one to inspect,120.00,Lights on both 2 and 3 seater not working,Checked both sofas  internal fault with light on 3 seater and wiring come off end of 2 seater Was told to remove lights and wires and they would sell as is,25-02-2022 13:21:18,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Andy-Grace Elenoa Nonu,Jessica Kyle,
CSC,Virginia,VI,South QLD,144189,22-01-2022 00:00:00,Glen,Logan,glen.logan@hotmail.com,0417341829,16-02-2022 16:55:51,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,4509,660970001,560627,We have only had the lounge for 3 weeks and both recliners are leaning to one side. The pics we have attached don't show fully how it is affected. This makes you lean into one side of the chair which is very uncomfortable. The cushioning in the seat is not central. The lounge needs to be inspected so you can see what the problem is. The lounge was delivered and installed by Amart representatives.,90.00,Multiple issues with this suite.  1. Entire seat leaning to armrest side on LHF and RHF electric recliners of 3 seater suite. Mechanism arm has collapsed and is catching on mounting frame when reclined. Suite is only 3 weeks old and customer is not heavy set. Unable to determine cause of damage.  2. Customer concerned with seat cushion sinking towards armrest side on RHF electric recliner of 3 seater suite. Inspection has found foam in seat cushion has dropped significantly. Unable to determine cause of damage.   Suite is in good condition. Customer is concerned that other recliners on 2 seater section will do the same.,No repairs completed. Suite is under a month old. Customer declining repairs. These are major damages for a new lounge.,25-02-2022 11:50:59,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Alex Broe,Tyler Dwyer,
