CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Fyshwick,FK,ACT,142788,18-07-2017 00:00:00,Bobby,McFerran,bobbym2424@gmail.com,0434261102,30-01-2022 19:37:54,GREY - BONZA - Corner Lounge RHF Chaise,2914,515150002,10380,Cushion/padding on the seat of the chaise has almost dissapeared (worn away?)  into the couch leaving a large hole under the fabric rendering the seat unable to be used.  Additionally  on one of the plastic legs under the couch  the bolt that attaches it to the underside of the couch has snapped.,140.00,the seat had a hole when sat on,this was a broken zig zag spring. Repaired,16-03-2022 13:11:26,Finalised_technician,Fasteners/Connectors,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Michaela Nicholson,Troy Baldwin,
CSC,Campbellfield,CF,VIC,142857,29-11-2020 00:00:00,ILMY AZAR,HABEEBULLAH,ilmy_azar@yahoo.com,0430757943,31-01-2022 13:56:01,CHARCOAL - MADDEN - Rocker Recliner.,3340,657880001,638338,thread coming off in few sofas  i can feel and touch a spring or metal from one the recliner,286.00,Sofa hf seat seam stitching broken internally. Single recliner had loose topstitch at fabric and vinyl join The rear panel of the backrest had an internal protusion,Repaired both stitching issues by hand. Partially removed backrest cover to remove a stray framing staple caught behind the cover,16-03-2022 09:01:49,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Troy Baldwin,Amanda Limbrick,
CSC,Tweed Heads,TH,NSW,143571,01-03-2019 00:00:00,Stephanie,Delaney,Steph.ould@hotmail.com,0439740333,08-02-2022 20:44:08,CHARCOAL - COLTON - Modular Armless Chair Fabric,4223,645690001,267165,The springs seem to have gone in both of the armless chairs. You sink right down and can feel the timber on the edges whereas the the 2 with arms and the ottoman are still plush.,710.00,Customer is complaining of two of the seat tops and the otterman sinking down causing the timber frame to protrude. This is happening because the foam has lost integrity and is breakdown. The webbing is also stretched. I believe adding booster foam to seat tops will stop them sinking below the timber frame and tightening webbing. Seat tops are large and will need fabric cover removed to add foam.,Remove dust cover and inspect fault. 11/3/22 Add booster foam and webbing to strengthen middle of seat to stop the seat from sinking and feeling the timber frame on 4 x seats and 1 x otterman.  Customer satisfied with outcome.,16-03-2022 15:12:54,Finalised_technician,Foam,Manufacturer,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Michaela Nicholson,Tyler Dwyer,
CSC,Mackay,MK,North QLD,144207,20-02-2021 00:00:00,Rebecca,Mccolm,rebecca_mccolm@hotmail.com,0428052222,16-02-2022 20:34:36,CHARCOAL - SENTINAL - 3 Seater,4740,625790001,401700,We moved house  I disconnected and deassembled as required for transportation.  Moved it into new home reassembled and reclined one side then stopped working.  I changed PowerPoint's  the red on light glows but no power is going to recliner  I am unable to return to seated position or use the other side at all.  I believe that the motor has gone in it  or a wiring has shorted.,190.00,The customer had a concern with the electric recliners on their 3 seat lounge not working. One stopped while extended. I unplugged the controller for the RHF recliner and plugged a replacement in. It still did not work  and the led light was blinking when any buttons were pressed.  I unplugged the LHF recliner controller  and the replacement controller was able to control the RHF recliner. I plugged the original back in  but it did not work.   The controller for both recliners were faulty.  The controller model number is: MLSK65-F3  Fortunately I had two spare controllers in my electrical box.,I removed the plastic surround and two screws from the controllers. I tipped the lounge forwards. Both controllers were removed from the recliners  and the replacements were installed.  The wires were connected and zip tied  then the lounge was set on its feet.  The screws were replaced to hold the controllers in position  and the plastic surrounds were replaced.  Both recliners were tested and were fully operational.  The customer was happy with the repair.,16-03-2022 09:11:13,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Catherine Sal,Tyler Dwyer,
CSC,Springwood,SW,South QLD,144267,06-01-2017 00:00:00,Robert,Peyton,traceyj61@hotmail.com,0449941776,17-02-2022 15:19:46,BLACK - CENTURIAL - 2 Seater Sofa,4215,547180001,198296,The leather is wearing away on the seat and tge underling is breaking away.,90.00,2 STR 1) large base dust cover is starting to perish and fall apart 2) LHF seat is starting to show signs of wear. A clean test has found evidence of body oil and perspiration build up. It is my opinion that this is accidentally customer caused from general wear and tear and inadequate maintenance.  2.5 STR 1) large base dust cover is starting to perish and fall apart 2) LHF seat foam and springs are starting to collapse as you now sink deeply into the seat and it is no longer offering the support required. It is my opinion that this is due to the quality of materials used however at 5 years old would not be unreasonable to also suggest a portion of the issue as general wear and tear. 3) RHF seat foam and springs are starting to collapse as you now sink deeply into the seat and it is no longer offering the support required. My opinion on this is the same as issue 2,2 STR 1) large dust cover would need to be removed and replaced 2) general wear and tear  2.5 STR 1) large dust cover would need to be removed and replaced 2) this is a combination of manufacturing and general wear and tear.  foam replacement and spring upgrade would be extremely difficult due to the large non removable seat cushions and little to no access to replace foams we are not able to offer repair option for this this is a combination of manufacturing and general wear and tear.  foam replacement and spring upgrade would be extremely difficult due to the large non removable seat cushions and little to no access to replace foams we are not able to offer repair option for this  As per report the issues are a combination of manufacturing and general wear and tear. The dust cover is the only issue that is 100% manufacturing. An alternate outcome is recommended due to the above  AS PER REPORT REPAIRS NOT FIABLE DUE TO DESIGN SEEK ALTERNATE OUTCOME,16-03-2022 15:28:59,Finalised_technician,Dustcover - torn,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Kesaia Tavake,Tyler Dwyer,
CSC,Cairns,CN,North QLD,145101,26-12-2019 00:00:00,Anna,Bartho,anna.bartho@live.com,0491337409,27-02-2022 18:48:14,LIGHT GREY - SPARTACUS - Corner Lounge,4870,512030003,431694,As per the pictures provided  the circled part shows where the damages are. The joint under the couch which flips open the leg rest and then folds it back  broke off after a year of use  Dec 2021. Care is always taken when flipping the leg rest but suddenly it ripped off by itself.   As for the arm rest  the bolts were lose and damaged as circled in the picture. The mattress on the couch is loose too.  Hence  appreciate if the couch can be replaced asap or repaired asap as it is still under its 10 years warranty.,280.00,2STR Console - LHF recliner mechanism extending arm has snapped. RHF footrest/reg rest fly has torn.,LHF - Removed and replaced the mechanism. RHF - Removed mech and seat cover. Sewed in a new fly to the cover. Reassembled. Returned to CM and reassembled.,16-03-2022 09:51:22,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Troy Baldwin,Tyler Dwyer,
CSC,Prospect,PT,NSW Metro,145203,13-01-2022 00:00:00,Jeff,hili,j.hili83@hotmail.com,0413020706,28-02-2022 19:30:46,GREY - FORTEO - RHF Corner Chaise with Electric Recliner,2147,676320001,510654,hi there  thank you for taking the time to look into my issue  unfortunately i am contacting you because our recliner chair has a broken   our recliner has had a issue that the bottom support rail under the lounge has collapsed/broken  the wooden piece that goes across the bottom has broken away  this has caused the recliner to not work properly  from what i can tell the wood has broken away  the recliner has been working perfectly until this happened over the weekend  we have been very careful & not put any excessive force for this to break   so please let me know how you can help me to resolve this problem,390.00,Customer was concerned about frame being broken and mechanism jerking.,Examined Sofa and found the LHF recliner underside leg support frame to be broken. Examined legs of support frame and found these were hitting the mechanism.  It is quite possible that the leg bolt protruding past the frame with the mechanism hitting the bolt had placed enough pressure over time for the support framework to fail as a result.  Quote Approved Repairs Removed coverings where required  removed any nails and/or staples that were protruding as a result of failure. Re-installed frame using glue  screws and brackets for further reinforcement.  As a result of the mechanism hitting the bolts while in operation  a relocation of the legs was necessary.  Drilled new holes  installed new T-nuts  and installed all coverings where required.  No ID Label noted.  Customer happy with repairs.  Classification of fault: Manufacturing,16-03-2022 14:19:05,Finalised_technician,Frame,Manufacturer,The Leather Doctor Blacktown NSW,THE LEATHER DOCTOR,Aaron,Hawes,Michaela Nicholson,Andy-Grace Elenoa Nonu,
CSC,Warana,WA,South QLD,145365,11-01-2018 00:00:00,Josephine,West,gowest49@gmail.com,0413803418,02-03-2022 16:43:01,BEIGE - MILLENNIA - 3 Seater Sofa,4115,579010002,444870,I sat down  pressed the 'open' button and the seat started moving to the recline position but then stopped  and now will not open or close. We have tried turning the power off then on  but still no movement. The head rest is working fine.,170.00,On Inspection:  1. Mechanism is fine. 2. RHF recliner of the three seater sofa is not closing due to a faulty electric cup holder.  3. RHF recliner of the two seater sofa is operating intermittently due to a faulty electric cupholder. Quote adjusted to reflect correct codes.,Inspection & Report.  1. Removed and replaced the faulty electric cupholder on the three seater sofa with a new one. RHF recliner operates as expected.  2. Removed and replaced the faulty electric cupholder on the two seater sofa with a new one. RHF recliner operates as expected.  Customer happy with the outcome.,16-03-2022 15:38:33,Finalised_technician,Trigger Button (Electric),Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Catherine Sal,Tyler Dwyer,
CSC,Cairns,CN,North QLD,146177,19-10-2019 00:00:00,sandy,sirianni,ssirianni@mtatravel.com.au,0408006921,13-03-2022 16:13:40,WHITE - KOTA - Dining Chair,4878,603500001,427915,The screw no longer holds  the hole that was provided was unable to hold the screw and the leg is falling apart. It cannot be used as I'm scared the whole seat will fall to pieces if someone sits on it.,0.00,,,16-03-2022 17:16:38,Hardgoods,,,,,,,Andy-Grace Elenoa Nonu,,
CSC,Glendale,WY,NSW Metro,146230,11-03-2022 00:00:00,Dipraj,Gurung,dipraj2069@gmail.com,0466699133,14-03-2022 11:42:46,NAVY - KELLER - Fabric 3 Seat RHF Chaise.,2290,725770001,848345,I could not screw one of the sofa’s leg because the holder of the leg is too loose and cant fit.,0.00,,,16-03-2022 14:56:56,Changeover,,,,,,,Michaela Nicholson,,
