STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Moonah,MH,TAS,129713,2021-02-21,Danielle,Oneill,danielleconeill@outlook.com,0411727915,2021-07-27 11:41:49,LIGHT GREY - CONNELLAN - Corner Suite with 2 Electric Recliners.,7018,690340005,477910,One recliner makes a loud clunk/shudder x2 when being closed. Does not do this on opening.   The back of the other recliner is uneven which is making the headrests look uneven. This is on show so very obvious to look at.,360.00,Modest modern brick unit in low-income suburb.  House and suite clean. One baby; two big dogs  both outside during my visit. No ID tag visible. Issue 1: LSF chair  mech "clicking" when mech being closed up. Cause: Faulty mech. Left side swing-arm bracket slightly bent and catching on other member during motion. Solution: replace mech.,Replaced mech and checked operation,2021-11-03 11:31:26,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Casey Young,Troy Baldwin,2
Preston,PN,VIC,129751,2021-07-07,Zaynab,Ayoub,Zaynabayoub1987@gmail.com,0420531890,2021-07-27 17:19:30,DARK GREY - HOLLOWAY - Corner Lounge,3029,658160001,866223,I think its just the quality as it has happened in 14 days and,90.00,There are no manufacturing faults or defects evident at the time of this service call. Item Code:20201203 MG 202001558 Suite in clean condition (2),On attendance at todays appt cm advised that she believed the internal soft fill on the suite was faulty (moreso on the cnr module) she further advised she felt it was uncomfortable   unsightly and difficult to get up from. On inspection there is a minimal amount of compression loss of the soft fill inserts across the suite  the cnr module appears to be used more regularly this would not constitute a specific manufacturing defect being present  advised cm of this while onsite  cm understanding but not happy  said this was the 3rd couch as the previous 2 purchases had required replacement for unknown reasons. I advised due to the design of suite being a lounge suite with extra large / deep  seat cushions  it would be slightly lower than a couch design  possibily making getting up a little more difficult.Piling issue due to use present Cm advised husband was angry with suites performance and wants this one returned like the other 2 previously. I have advised no fault evident at his time.,2021-11-03 18:49:12,Finalised_technician,No defect,Customer Perception,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Casey Young,Marie Pollock,2
Bankstown,BN,NSW Metro,130915,2018-05-31,ghada,lebdeh,sparkleeyes03@hotmail.com,0432662371,2021-08-13 11:51:58,GREY - BENJAMIN - Corner with Reversible Chaise,2195,590460001,877094,in the chaise . the spring gone down and lounge is low also the lounge next to it has also. gone down and the spring and. floppy and not strong the couch has lost it suport  and it her low on both side the cushion sink in. down and low also. the have lost it comfort. I'm very upset as I spend alot on this lounge and  wpuld like replacement.  or smthing doen asap. i suffer bak issues multiple medical condition this is why I bought this lounge for suport to help and now it has lost it suport and sinking in section of the lounge  and I'm very disapoinmente want smthing doen asap   the cushion  move also the  bracket that r conceded to each other keep cliking of at times I'm just upset as it sinking and u can see the spring lifted up the the material plesee  I need smthing organised as  the lounge is lost it suport and it lost it cushion  suport it has sunken in section and also it has  been very uncomfortable to sit on as it has gone very low and   sinking also thankyiu,90.00,1. Zig zag springs have a lot of give in the chaise and adjoining seat therefore a sinking sensation is felt  2. The foam in the base chaise & adjoining seat sink dip inwards the foam has lost its foam density in contrast with the other seats.  3. The Timber frame can be felt and appear to have little to know padding. Timber is protruding through  the fabric.  4. Staples visible underneath cushions around frame lining  5 customer concerned about 1 arm rest being unstable  however  we could not see any fault with the arm rests nor could we see that they were unstable.    The Timber frame issues the customer is experiencing has occurred in the manufacturing of the product design. Her concerns with the cushion can be resolved with full foam replacement however the sinking may still be felt due to the large flex in in the zig zag spring movement which is not something we can repair at it is in the design of the lounge.  The Timber frame protruding is also not repairable.,Inspection and report only.,2021-11-03 11:49:43,Finalised_technician,Zig Zag Springs,Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Gaganjot Chhina,Troy Baldwin,2
Moonah,MH,TAS,131637,2020-03-23,christina,hunt,christina.hunt8@bigpond.com.au,0404676009,2021-08-24 11:24:01,BLACK - SAN MARCO - 3 Seater Chaise,7030,569290002,467284,the back rest of the couch will not click into position. when reclined the leg rest moves and the whole chair drops and making clicking and creaking noises while being reclined. some screws nuts and bolts are loose or missing from underneath. the chair leans to one side and is uneven.,360.00,House very untidy and unclean. Suite clean. One young adult male  normal size. Cm and (I gather) her daughter are of a larger size  largely immobile  and would both exceed capacity of lounges. In addition  daughter nursing a baby. Two large dogs  outside during my visit. One rabbit. Nothing to suggest abuse. Issue 1: LSF mech clicking during motion  chair off-level.  Cause: wear and tear. Solution: replace mech  adjust mounting bolts. Issue 2: Securing nut rear  RSF  mech to frame  missing. Mech loose. Cause: wear and tear. Solution: Replace nut with one from my stock. Issue 3: Backrest LSF chair not locking into position. Cause: manufacturing fault  said to have been that way since new. Solution: tighten bracket screws and dress bracket. Issue 3: LSF seat cushion lower than adjacent cushion. Cause: wear and tear. Solution: open rear fixings on seat cushion cover and add foam boost panel under existing foam.,I replaced the mech  replaced the missing mech securing screw  adjusted the mounting bolts on rails so that it sat level with its partner; dressed backrest brackets  adjusted screws and installed it successfully; added inch-grey foam panel beneath existing foam of LSF seat cushion.,2021-11-03 11:16:07,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Durga Prasad Lingannagari,Brenda Stewart,2
Moonah,MH,TAS,131772,2016-11-16,Darren,Simpson,darr_sim@hotmail.com,0429329123,2021-08-25 20:24:29,CHARCOAL - SPARTACUS - 3 Seater Sofa,7011,512010001,417287,The right recliner mechanism has broken where the rivet goes through and now the leg rest part drags along the carpet  and sags on that side . Unable to use couch properly now .,170.00,Clean  tidy house undergoing some kind of renovation. Cm and 3 adult kids  one small  calm dog. Nothing to suggest abuse or neglect but cm speculated that "one of the kids" was probably to blame. ID tag present. Issue: Broken swing-arm on mech  2-seater LSF chair. Cause: wear and tear. Solution: replace mech,replaced mech,2021-11-03 13:29:54,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Durga Prasad Lingannagari,Brenda Stewart,2
Bundaberg,BG,South QLD,132627,2018-10-15,Peta,Raines,dampeta4@bigpond.com,0408062895,2021-09-08 21:41:06,LIGHT GREY - SPARTACUS - Corner Lounge,4670,512030003,539700,Two recliners without cup holders have internal boards that have weakened and  close to breaking.  Cushioning has depleted in areas also where support bars and springs have reduced.   The left recliner does not recline by the lever anymore either.   Thank you.,570.00,Multiple issues with customers Spartacus suite. These issues are as follows: 1. On LHF side of 2.5 seater the backrest is very soft  when sitting and especially reclined  can feel the timber support digging into back.  2. On both seats the knee roll fabric join has started to tear which has allowed the centre join to fall away slightly. This would need to be re-secured.  3. RHF front block foam has compressed and fallen away from pocket springs  allowing springs to be felt when sitting down.  4. RHF trigger no longer operates and would need to be replaced.  5. Both seats have lost a lot of support and you sink when sitting in them.,We added high density foam to both seats  backrest fill to LHF backrest  replaced knee roll foam and trigger on RHF recliner  added some small screws to hold footrest fabric in place.  Repairs complete,2021-11-03 15:56:13,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Rebecca Parfitt,Mahmoud Jeblawi,2
Moonah,MH,TAS,133819,2016-03-14,Tanya,Lockley,tanyananthony@bigpond.com,0425699438,2021-09-27 12:16:10,CHOCOLATE - SPARTACUS - 3 Seater Sofa,7011,512010002,407983,when you sit on the lounge you fall into the middle of the lounge  feels like you are sitting on wood,225.00,Couch in carport as last time. Clean  nothing to suggest abuse or neglect. Two large friendly dogs  appear to live outside. No kids present and I was not given entry to the house. Issue: RSF seat cushion sinking. Cause: Wear on foam and spring cell. Foam compressed and separated from spring cell along front and left side. Solution: Replace spring cell/foams.,I built a spring cell/foam unit from a small one I had from another job.,2021-11-03 11:38:27,Finalised_technician,Pocket Springs,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Aaron Ross,Kesaia Tavake,2
Everton Park,EK,South QLD,135868,2021-07-23,Lynda,May,mldicken717@gmail.com,0400030198,2021-10-27 12:09:49,CHARCOAL - SENTINAL - 3 Seater,4520,625790001,121680,The colour is markedly different to the identical sofas we purchased and had delivered only 12 months ago. They are seated in a line in our cinema  and as you can clearly see  the colour difference stands out terribly.,0.00,,,2021-11-03 12:27:50,Changeover,,,,,,,Andy-Grace Elenoa Nonu,,3
Auburn,AN,NSW Metro,135874,2019-07-02,Jas bahadur,Bishokarma,Jasbahadur828@gmail.com,0410925341,2021-10-27 13:20:50,BLACK - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,2144,648460001,937652,It's been more than 2 months sofa's surface started getting loose. Peeling and tear was noticed after then. There is no specific reason behind that. It happend slowly automatically.,0.00,,,2021-11-03 13:42:00,Discount to Keep,,,,,,,Michaela Nicholson,,3
Munno Para,MA,SA,135929,2020-05-07,Alice,Power,alice.power2013@gmail.com,0490188498,2021-10-28 10:44:07,BLACK - DIAMOND - Corner Lounge with Right-Hand Facing Chaise and Sofa Bed,5116,509550001,837161,The couch cushions have lost their cushioning and have begun to fall apart. The cushions slip off the couch all the time. The fabric has also begun to fall apart with tears and rips developing. There is so many areas this is happening I didn’t photograph them all. I believe this is happening due to poor workmanship.,0.00,,,2021-11-03 11:48:11,Changeover,,,,,,,Ann D'Ambrosio,,3
Mandurah,MN,WA,136054,2021-04-04,Rachel,Ward,rachelward0@hotmail.com,0413130851,2021-10-30 12:39:59,CHARCOAL - REPLICA ADIRONDACK - Outdoor Chair,6173,602660006,130160,The wood has split on the backrest.   We have hardly used these chairs and they have been undercover in the garage over the winter months  only putting them out last week.,0.00,,,2021-11-03 09:53:39,Hardgoods,,,,,,,Casey Young,,3
Townsville,TV,North QLD,136074,2021-06-04,Zoe,McCarron,Zoe@solardimension.com.au,0490940502,2021-10-31 08:04:46,DARK GREY - TERAMO - Outdoor Day Bed Pod,4812,628700001,417127,We have had this bed for less that 4 months and the top is unravelling in two parts right in the centre (when you look as you are laying on it) it is also beginning to rust badly! As you can see by the first photo it is a patio sun bed it is not exposed to weather or wet- so this is disappointing. I do love the bed but I am not happy with the way it is deteriorating in such a short period. It was such a pain to put together so if it is being replaced I would like it delivered and assembled please as my husband struggled with his sore arm.,0.00,,,2021-11-03 16:33:57,Hardgoods,,,,,,,Ann D'Ambrosio,,3
