STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Dandenong,DG,VIC,115431,2017-10-02,Shane,McGrath,Shanesmcgrath@gmail.com,0466987003,2021-01-14 01:34:07,MIDNIGHT - MARTIN - Corner Lounge with Chaise,3977,531100001,162727,3 issues: 1) the middle/corner head cushion has sumped  down out of position. 2) the the recliner with the chase won’t move up straight  it is out by a couple of inches. 3) the fabric has become quite frayed on a couple of the seats. There’s lots of cotton threads coming out from the fabric. I did purchase the fabric protection plan with extended warranty.,140.00,Customer no show 14/05/21 see internal notes Issue 1: all backs except for corner section backs loose  4 x backs on inspection I found LHF recliner  2nd from LHF and seat next to console were loose due to Kd brackets  however chaise recliner back was loose and out of alignment due to mechanism arm where back connects  bent and gas Strut feels as if not working correctly also. Issue 2: chaise seat cushion losing large amount of support  seat cushion feels hollow in middle seat area when sitting. Issue 3: corner backrest cushion top collapsed/ sunken. I have asked customer if anybody has leaned on back etc causing loose fill to compress  customer has told me no and customer has stated that when recieved was like this when come out of packaging  sofa is almost 4 years old and I asked customer why just brought up now  customer has explained that he rang amart 2 months after received but nothing was resolved.   Lounge suite was in good condition.,Customer no show 14/05/21 Issue 1: needs 3 x int 3 repairs + needs chaise mechanism replacement  please note this is not your standard mechanism replacement ( different type) as dust cover will need to be removed  Gas Strutt removed  new mechanism assembled and fitted and dust cover refitted  this would need to be an offsite repair int 1 repairs + int 3 offsite. Need to be supplied with new chaise mechanism and gas strut. Issue 2: needs int 2 repairs  Issue 3: hard for me to call this issue manufacturing as sofa is almost 4 years old and customer stating it was like this received but only getting brought up now 4 years later.   I will quote for issues 1&2 only,2021-06-09 09:36:36,Discount to Keep,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Michaela Nicholson,Rachel Coutlis,2
Beenleigh,BL,South QLD,115541,2017-10-08,Judith,Beattie,judybeattie49@gmail.com,0438644914,2021-01-15 09:54:57,GRAPHITE - ZAVIER - Recliner,4130,547290001,114424,Customer came into store: Done on their behalf Footrest on both recliners are very hard to click back from upright position. Also 1 x trigger action not working,410.00,1. Trigger on single recliner has failed.  2. Customer claims to have difficulty closing footrest on both single recliners.  3. Customer concerned with seat of single recliner and can feel springs poking up  collapsing in rear LHF corner.,Approved repairs completed. 1. Fitted and tested cable supplied by amart 2. Readjusted mounting position of mechanism on both single recliners.  Unable to complete additional repairs due to parts required and additional time required. Quote: CF+ 3. INT2  31/5/21: As per previous entry or amart portal. Single recliner seat collapsing on lhf side  suspension lining torn and foam lost support. Addition to quote as the seat required supply of full seat foam.  31/5/21: Rebecca approved addition to quote: Supply and install full seat foam and suspension lining. Repairs completed,2021-06-09 09:44:17,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Michaela Nicholson,Richelle Suna,2
Toowoomba,TW,South QLD,122424,2017-09-29,Dorethe,Bock,dorethebock@live.com,1450203880,2021-04-15 15:46:52,BROWN - CHASER - Corner Lounge with Chaise,4354,527490001,364821,A stain that I can't remove with care product. Also lounge has sunken again after having it repaired once before.,430.00,Chase section seat base has collapsed at base of backrest area,Examined underlying support structure of chase section. Previous repair is holding and no issue with support structure found. Rear fabric cover to seat base has torn (cosmetic issue)  the Foam cell surrounding the pocket springs of the chase section has failed  there was no visible sign the PS itself has failed  causing the collapse to the seat support. Chase cover needs to be removed and foam surround re-made.  Reattended on 9th Jun 2021. Removed failed foam surrounds from PS and remade with new HD foam. Removed foam boosting and inserted full size foam boosting to boost entire top seating section of the chase.  Tested fine on completion,2021-06-09 15:08:23,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Emma- Louise Thornton,Mahmoud Jeblawi,2
Cairns,CN,North QLD,122434,2017-01-01,Nickcola,Pike,nickypike@me.com,0478721532,2021-04-15 18:17:25,CHARCOAL - SPARTACUS - 3 Seater Sofa,4869,512010001,365105,3 Seater is becoming un-stitched on the right (when facing) seat.   3 Seater is also very shaky/unstable. 3 Seater does not feel secure when reclined. Plastic feet are starting to perish on the 3 seater plus single recliner (item code 51200) and are starting to scratch the floor - have put on mat to prevent damage to floor.,720.00,2STR - side surround foam where the 2 seats meet has collapsed causing a gap between the chairs. Seam stitching has come undone on the RHF seat where the 4 panels meet. Both recliner mechanisms are loose and unstable on the floor. Plastic feet are deteriorating and need replacing. Single recliner plastic feet have deteriorated and need replacing,Removed and replaced the 2 mechs. Added extra foam to both inner sides where the chairs meet. Replaced the front seat foam on the RHF seat. Re sewed the seam stitching. Replaced the broken plastic feet. Reassembled and returned to CM.,2021-06-09 09:54:15,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Michaela Nicholson,Mahmoud Jeblawi,2
Casula,CL,NSW Metro,122667,2019-07-27,Samantha,Paea,Samanthavvfp@icloud.com,0487745060,2021-04-19 15:05:59,CHARCOAL - SPARTACUS - 3 Seater Sofa,2170,512010001,825654,Springs emerging again after repair along whole length of 3 seater lounge.,90.00,On inspection of the lounge it was found that two seat cushions previously replaced in February had both collapsed with the foam surrounding the spring cushions having failed by losing memory and staying compressed.  Whilst inspecting the spring foam cushions it was noted that the sateen under one of the leg rolls was coming away from the fabric and requires repair.,The quote is for the replacement of the 2 spring foam cushions and the repair of the leg roll underside.,2021-06-09 10:09:20,Changeover,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Michaela Nicholson,Richelle Suna,2
Gepps Cross,GC,SA,122833,2017-12-31,Harpreet,Mann,mann.harpreet@mail.com,0424197907,2021-04-21 14:57:50,BLACK - MILLENNIA - 3 Seater Sofa,5095,579010001,1027085,One of recliner is not closing properly and there is a cut on left arm and some of the buttons are not working and charging port is broken as well,210.00,RHF mech has sunken and leaning to the right  it is not opening or closing properly The USB console is not closing and the usb ports are damaged,Replaced damaged mech Replaced USB console,2021-06-09 17:00:38,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Michaela Nicholson,Brenda Stewart,2
Warana,WA,South QLD,123044,2017-12-20,Micaela,Campbell,brian_micaela1@bigpond.com,0404901450,2021-04-25 13:10:00,CHARCOAL - SPARTACUS - 3 Seater Sofa,4557,512010001,441933,The reclining mechanism on the left hand recliner has completely snapped off  leaving the recliner in unworkable and condition.  The mechanism snapped when I sat on the lounge and tried to recline it.  There was no excess weight or unusual activities.,170.00,The reclining mechanism on the left hand recliner has completely snapped off  leaving the recliner in unworkable and condition. The mechanism snapped when I sat on the lounge and tried to recline it. There was no excess weight or unusual activities.,On inspection customer showed me that the rhf mechanism is snapped  I have replaced the mechanism and the seat works as normal. Customer is happy,2021-06-09 12:58:09,Finalised_technician,Mechanism,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Tamara Tideman,Naomi Hughes,2
Joondalup,JP,WA,123118,2018-08-30,David,White,davidlewiswhite@gmail.com,0422703484,2021-04-26 18:56:23,BLACK - SAN MARCO - Corner Lounge with Chaise,6030,577750001,918368,The pull handle has pulled off again for the 3rd time   And the the electric recliner is not opening up properly if feels like something is bent,260.00,1. Single seat manual recliner - Trigger cable handle snapped off  2. LHF electric recliner - recliner does not open smoothly. Drive bar is snapped off,1. Trigger cable has been replaced  2. 8 June- new drive bar fitted to LHF recliner  Recliner tested - working,2021-06-09 10:22:30,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Michaela Nicholson,Naomi Hughes,2
Oxley,OX,South QLD,123161,2019-06-16,Paul,Blight,paul.blight@mechmaint.com.au,0401665337,2021-04-27 12:07:19,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,4078,649500001,473370,The photos uploaded do not show what is wrong but just the position / area of where it is broken. Well  I cannot say with 100% certain that it is broken as I cannot see it but can feel it. There is a piece of wood I believe that goes between the backrest cushion and the seated cushion. it is behind cloth hence the reason I cannot show it. It feels like the wood is broken. I have circled the photos to show the location. Please let me know if you need more photos.,90.00,1st 3 seater has a broken timber frame which has the webbing suspension attached  on bottom rail which has pierced the fabric on the base seat cushion. Off site repairs required for frame. 2nd 3 seater has torn fabric on the sides of 2 seat cushions were the timber frame has worn it through. Cut and sew required on both cushions. Lounges are in clean condition. PO numbers not present on either lounge.,Quote edited for all repairs. Quote denied 20/5/21.,2021-06-09 10:30:16,Discount to Keep,Frame,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Michaela Nicholson,Richelle Suna,2
Tweed Heads,TH,NSW,123177,2018-01-05,David,Chandler,Kieralee91@gmail.com,0408745655,2021-04-27 12:54:33,BLACK - ALBERTA - Corner Suite,2486,578750001,243306,Sick of this lounge breaking nothing but problems for the last 3 years lounge broken on both recliners both levers have been replaced and broken 6x times now the lounge won’t shit the leg rest is broken   WE WANT OUR MONEY BACK OR A BEWCREPLACEMENT!!   Sick of putting on claims for the same things over and over again!! And it only ever gets fixed for it to break over and over!!,90.00,Issue 1 - LHF recliner will not stay closed  it opens on its own while sitting. This is due to the mechanism joints failing. RECLINER. ADJACENT TO LHF RECLINER. Issue 2 - Recliner will not shut  this is due to the joints failing on the mechanism Issue 3 - The foot rest on the recliner is no longer attached as bolts are missing and it is also preventing the recliner from shutting. Issue 4 - Trigger handle is no longer operating as the cable is stretched Issue 5 - Dust cover has been damaged by the foot rest not being attached  Issue 6 - The material on the side of the unit has been damaged  cause unknown,Issue 1 - A new mech is needed Issue 2 - A new mech is needed Issue 3 - The foot rest needs to be rotated and the T Nuts refitting Issue 4 - A new trigger is required Issue 5 - A new dust cover is required on the foot rest. Issue 6 - A new fabric panel needs to be machine sewn on to the side panel. ( this will need to be done off site),2021-06-09 11:02:14,Discount to Keep,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Michaela Nicholson,Naomi Hughes,2
Warana,WA,South QLD,123196,2016-11-21,David,Peebles,dfpeebles@iinet.net.au,0434270425,2021-04-27 15:08:43,BLACK - MICHELIN - Leather Corner Lounge,4551,533300001,417276,The seat that has the recliner and faces the TV unit is and has been used daily.  At this point the leather seems to be scuffing from wear ie. the shine on the leather is separating into a feather like scuffing which is showing the dull layer underneath. The scuffing has only just started but obviously with more use it will only get worse. Unfortunately the photos aren't showing what can be seen in real life because of the glare. Also  the seam on the recliner is worn and the lining underneath the lounge has disintegrated.,90.00,The issues relate to the LF recliner. The lady in the house sits there regularly. On the seat top towards the front the leather is cracking. This would be approximately where the lady sits possibly around the back of the knee or just above area.  Could not fell excessive oil but cannot be ruled out.  Further dow at the footstool there is also cracking but this is made of different leather ( split hide) and could be just the leather starting to crack due to use on a weaker type of leather ( the lounge is 4.5 years old) .,Preformed a clean test in the area and the lounge is quite clean. Cannot repair - would nee a panel replacement to both the seat top and the footstool.,2021-06-09 11:57:26,Discount to Keep,Cracking,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Michaela Nicholson,Michaela Nicholson,2
Capalaba,CA,South QLD,123271,2019-09-29,Corey,Davis,corey.w.davis90@gmail.com,0407303510,2021-04-28 12:50:30,BLACK - THEODORE - Corner Lounge,4157,578770001,442155,The damage is in the corners of both of the recliners. My best guess is the use of the recliners has in just over 12 months cause the stitches and leather to split.,90.00,both lhf and rhf seat panels where it wraps around the front of the arm has torn  due to the leather panel is too tight when manufactured and has torn due to use. no id label on footrests.,seat needs panel replacement.,2021-06-09 17:11:27,Reselect,Cut/Tear,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Michaela Nicholson,Brenda Stewart,2
Campbelltown,CM,NSW Metro,123302,2020-07-19,Tresinda,Hudson,tresindatj@gmail.com,0422993222,2021-04-28 16:09:40,DARK GREY - CONNELLAN - Corner Suite with 2 Electric Recliners.,2564,674280001,841917,The cushions in both parts of the lounge are sinking. They are not as firm or supportive as the rest of the pieces. In the recliner seat  there is a noticeable difference in the seating as it has started to cave in meaning when someone sits on it they are sinking into it and do not get much comfort. As for the corner part it is also starting to sink in when sitting on it,90.00,Foam has softened significantly on rhf end recliner and corner section. The rest of the seats are fine.,Q & R Could not sight label.,2021-06-09 10:07:00,Finalised_technician,Foam,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Catherine Sal,Amiee Luffman,2
Penrith,PH,NSW Metro,123320,2016-12-29,Emma,Hayes,a_ehayes@outlook.com,0425353498,2021-04-28 19:28:05,SMOKE - SEATTLE - Fabric Corner Lounge Suite,2747,457870001,996983,Lounge has sunk so much you can feel the frame work of the lounge. The Issue is along the edge of the lounge.  It's uncomfortable to sit.,90.00,- Attended customers residence to perform report. - Upon inspection found all five seat bases have failed to varying degrees. RHF  LHF and Corner seat are the worst affected. The seat bases have failed due to a lack of support between the frame and zig zag springs  webbing has been installed  in some cases it has completely fallen off the zig zag spring offering no support resulting in foam falling between the gap and tearing and on other seats while still attached to zig zag spring not enough has been used or in the right way resulting in uneven support allowing the foam to tear where the support is lacking. As a result of the lack of support and failing foam the frame can be felt when sitting in the seats. - Likely Cause - Manufacturing - Lounge was in clean condition.,- Only way to solve the issue is five new seat bases and adding adequate support between frame and zig zag springs on all five seat bases.  NOTE  Have added repair costs to quote for review. Thank you.,2021-06-09 15:00:22,Discount to Keep,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Michaela Nicholson,Brenda Stewart,2
Cairns,CN,North QLD,123346,2021-04-27,Kimberley,Hodges,hodgeskimberley@gmail.com,0418788741,2021-04-29 10:51:43,DARK GREY - SPARTACUS - 3 Seater Sofa,4865,512010004,449680,mech is stuck and doesnt open,110.00,RHF recliner on 2STR not releasing footrest.,Actuator in wrong position for trigger to release. Adjusted actuator. Tested and working,2021-06-09 17:17:11,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Michaela Nicholson,AMY BLATCH,2
Toowoomba,TW,South QLD,124184,2020-03-02,Alison,Euler,ba.euler@hotmail.com,0438549559,2021-05-11 14:21:49,DARK GREY - NEBULA - Electric Recliner.,4350,661140001,401308,We believe it is a motor or a switch issue. The headrest part of the chair is still working but the leg lift of the recliner is not working at all. Was fine last night & today will not work.,130.00,Single seat recliner footroll not operating.,Tested motor - Motor ok Tested buttons - buttons failed Removed faulty button panel and fitted supplied replacement Tested fine on completion and customer happy,2021-06-09 09:31:08,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Catherine Sal,Richelle Suna,2
Benowa,BE,South QLD,124238,2019-06-20,Alvin,Maradeen,alvinmaradeen1970@gmail.com,0404034060,2021-05-12 10:40:40,CHARCOAL - SENTINAL - Electric Recliner,4214,625770001,418338,The motor for the recliner chair has stopped working  although power supply is not the issue (lights are still working). The recliner is  stuck in the open position  which is very inconvenient. We have previously had the same issue with the other recliner chair and the motor has had to be replaced. The design of the motor and/or the wiring connection seems to be of a very poor design.,150.00,Motor not working  chair stuck in the extended position.,Found the damaged wires in the old motor. Installed the new motor with extra protection tape around vulnerable areas  and zip tied everything away from any danger of rubbing on the mech during operation. Job done  customer happy.,2021-06-09 11:56:59,Finalised_technician,Motor,Manufacturer,Leather Doctor Main Beach,THE LEATHER DOCTOR,Colin,Thomas,Catherine Sal,Jodie Weir,2
Benowa,BE,South QLD,124275,2019-04-05,Jason,HInds,freedom942@gmail.com,0427037432,2021-05-12 14:43:12,STEEL - BALLAMY - Lift Chair,4350,624530001,552198,The chair is in perfect cosmetic condition  however the gas strut that holds/lifts/supports the reclining back of the chair is not holding. when sitting normally in the chair the back support fades away and begins to drop towards the floor. (Only 1 photo given as impossible to photograph damaged section  other than video),90.00,Backrest on lift chair sinking.,Initial inspection showed no issue.  Customer say in chair and backrest motor is (very slowly) sinking. Closer examination of motor showed fluid/oil leaking along motor shaft.  Replacement motor ordered from spares - SPR1819-34 689 - CSC Job- 124275  Job Cancelled,2021-06-09 15:09:53,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Emma- Louise Thornton,Natalie Mitchell,2
Campbelltown,CM,NSW Metro,124339,2020-05-04,Katherine,Gavinel,kgavinel@gmail.com,0424794769,2021-05-13 12:55:12,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,2560,590220002,838747,2 recliners has sunken in  and is flat when sat on,360.00,Recliner seats softened excessively and uncomfortable to sit on.  Recliners on both ends of suite.,Boost seats with high density 25mm on main part of seat and 50mm at rear. Problem more with springs than foam but this will address issue. Cm happy with results.,2021-06-09 15:09:24,Finalised_technician,Foam,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Emma- Louise Thornton,Marie Pollock,2
Midland,MD,WA,124526,2012-08-28,Virginia,James,ginijames36@gmail.com,0492921030,2021-05-16 17:41:16,PRADO - HAMPTON - 3pce Suite,6070,429170002,64746,The seat has developed a protruding ridge over time.  It feels like the internal foam may have a split in it causing the bulging.  I'm not aware of what has caused this.,200.00,There is a lump beneath the seat cushion of the single recliner. Inspection revealed that the foam layer located in the pocket has bunched up after it shifted inside the pocket. I could find no evidence of glue inside the pocket.,Removed the footrest from the mechanism to access inside the seat cushion. Repositioned the foam inside the pocket and glued it down inside. This has removed the lump. Then glued the foam layer to the legroll lining to add support to the foam layer. Reassembled the recliner.,2021-06-09 13:07:37,Finalised_technician,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Tamara Tideman,AMY BLATCH,2
West Gosford,WD,NSW Metro,124844,2016-10-16,kellie,Christie,Kellie.christie1@hotmail.com,0421088519,2021-05-20 15:41:21,GRAPHITE - MAGNUS - Corner Lounge,2259,531060002,645015,The Armrest on one of the recliners has completely sunken in,200.00,The customer had reported that the rear of one of the armrests had caved in. On inspection  I noted that the armrest on the RHF end recliner had the issue. When I felt the armrest top  I could tell that the top board had pushed through  causing the armrest fill to sink through. The top boards used on this design are quite thin  with only a couple of cross-braces  so can be susceptible to this happening  especially if someone leans with their elbow  which is very common.,I dismantled the recliner and unpicked the dustcover to access the armrest cavity. I confirmed the issue  as previously described. I then measured the area between the cross braces and cut a piece of thick plywood  to which I attached a piece of pine. I then secured it up against the damaged board and secured the pine to the braces  providing a solid base. Prior to installing it  I also added in some additional nylon loose fill to boost the armrest. Once completed  I put everything back together. Tested  all OK.,2021-06-09 13:57:21,Finalised_technician,Frame,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Tamara Tideman,Mahmoud Jeblawi,2
Campbelltown,CM,NSW Metro,124981,2019-02-01,Souman,Chowdhury,raj_2ndoct@yahoo.com,0402798429,2021-05-22 15:25:41,BEIGE - DICKENSON - 2 Seater,2560,664890001,808829,Resel - dust cover torn,130.00,Dust cover torn. I am assuming damaged in transit as it was sticky taped.,Replace dust cover.  Cm happy,2021-06-09 12:10:11,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Tamara Tideman,Marie Pollock,2
Butler,BU,WA,124984,2021-05-08,timothy,Rankin,tjrankin@outlook.com.au,0431461918,2021-05-22 16:39:37,DARK GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,6030,583610002,120836,recliner not working,110.00,RHF recliner on 3 seater cannot open.  Trigger rm has slipped past the arm of the recliner mech.  Trigger cable is still intact.  Suite is clean and well looked after,Trigger arm  has been removed from the recliner mech.  Trigger arm has been adjusted to sit closer to the recliner mech  Trigger arm reinstalled.  Recliner tested - working,2021-06-09 10:40:10,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,DANIEL  MURTON,2
Cairns,CN,North QLD,125067,2017-09-26,Daniela,Aufreiter,dani.aufreiter@gmail.com,0431551573,2021-05-24 08:59:52,MOCHA - LOUISE - 3 Seater Chaise,4879,569270001,382876,Unsure of what has caused the damage as that seater side of the lounge is never used as I only use the chaise side ... no-one sits on the seaters yet the bottom is coming away and there is fabric coming away as well.  The black cover has nearly completely come off and unsure how or why it started when that section is not being used to sit on.,170.00,Dust cover on 3STR disintegrating,Removed feet and time surround frame. Cut to fit new dust cover and stapled into place. Reinstalled timber surround frame and legs.,2021-06-09 14:28:28,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Tamara Tideman,Mahmoud Jeblawi,2
Mackay,MK,North QLD,125082,2019-02-27,Tanya,Bone,tanya.bone1@optusnet.com.au,0439720427,2021-05-24 11:05:52,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,4740,590220002,368909,Pic 2 is what the fabric should look like on the whole couch. Pic 3 & 4 is actually how it looks at the moment.. The corner couch has also sagged  looks lower than the other seats on the couch  so don’t know if it’s a foaming issue or fabric issue?,0.00,,,2021-06-09 10:14:32,Discount to Keep,,,,,,,Kesaia Tavake,,3
Nunawading,NW,VIC,125205,2019-12-26,Maria,Kuzmiuk,mariahelena@optusnet.com.au,0432350321,2021-05-25 15:55:35,NAVY BLUE - KELLER - 3 Seater,3135,603570002,323606,When facing couch the left side cushion has collapsed.It is uncomfortable to sit on.One has to sit right against the armrest otherwise it feels like you are falling into the centre cushion. It feels like the cushion has somehow collapsed. I can't offer a reason for this happening.,0.00,,,2021-06-09 11:58:40,Discount to Keep,,,,,,,Mahnaz Reza,,3
Cairns,CN,North QLD,125340,2020-07-15,Delena,Tatipata,delenatatipata78@gmail.com,0432351823,2021-05-27 12:29:57,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,4870,660970001,441963,The recliner will not go back up to upright position.,150.00,RHF recliner not working,Checked all the cables and electrics. Found motor to be faulty. Removed and replaced motor. Tested and working,2021-06-09 14:19:30,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Tamara Tideman,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,125469,2020-12-30,Tammy,Micallef,mimmimoo@outlook.com.au,0431852740,2021-05-29 23:13:23,BLUE - CONNOR - Corner Chaise,2560,688320003,850064,Please note the MTO CONNOR Crn Chaise is a Re-Sel from the Spartacus purchased April 2016  1. Headrest which is raised the insert part is broken.   2. Material is piling everywhere.  3. Lounges are no longer locking together.  4. Cushions are sagging  lining from underneath the lounge is all coming off.,90.00,Issue 1. Headrest internal damage-frame- broken wood sound inside.  Issue 2 Corner seat softened foam  Issue 3. Fabric on another headrest has pulled  thread.  Advised cm that pilling is fixed with shaver.  Issue 4 connectors are not engaging. Bent.,Report only Cannot repair thread issue unless a cover can be supplied.  Headrest would be a major frame repair as it would need to be disassembled and rebuild.  Could boost corner.  Connectors could be replaced.,2021-06-09 14:16:13,Finalised_technician,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Tamara Tideman,Natasha Smith,2
Cairns,CN,North QLD,125543,2017-11-01,Nicole,Stables,nikstables88@yahoo.com,0402101578,2021-05-31 10:57:12,CHARCOAL - ALFRED - Fabric Recliner,4869,584770001,383507,Reclining clip broken,130.00,3STR - RHF recliner trigger broken at handle end. Single recliner trigger broken at handle end.,Removed and replaced both triggers. Tested and working,2021-06-09 15:06:58,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Emma- Louise Thornton,Stacey Allen,2
Auburn,AN,NSW Metro,125707,2019-07-14,RABAB,Alamari,rababalamari@gmail.com,0481393298,2021-06-02 08:09:03,NAVY BLUE - BRIGETTE - 3 Seater Sofa,2162,633870002,938226,Two of the button have gotten losen up and fallen out. Also one of the legs have been broken and it cant be put back,310.00,Product Details: 633870002 NAVY BLUE - BRIGETTE - 3 Seater Sofa Time since purchase: 1 year  10 months  3 weeks Name on order: RABAB Alamari Purchase date: 14/07/2019 Store Name: New South Wales - Auburn Sales order: 390-938226  Issue description Two of the button have gotten losen up and fallen out. Also one of the legs have been broken and it cant be put back Buttons - All Buttons to be repaired on all items as per Claim $110.00 1 $110.00 CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $200.00,On inspection  the customer complained broken leg and 3 buttons loose out. Further inspection  there were 17 button threads rubbing against the zig zag springs which means the thread will break apart in a matter of time. Called ACS but cannot get through the line. Replaced the leg and fix all buttons at additional cost of S2 ($70). Job done. Revised cost to $310,2021-06-09 15:10:48,Finalised_technician,Legs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Brenda Stewart,2
Townsville,TV,North QLD,125894,2017-01-27,Roslyn,Hallam,roslyn.hallam@bigpond.com,0428512298,2021-06-04 16:55:55,GRAPHITE - WHITSUNDAYS - 2 Seater Sofa,4815,510530001,330973,I have both couches the other one is well used the 2 seater has not had much use at all and this has just started. The 2 seater seems thinner on the arms then the 3 seater,0.00,,,2021-06-09 15:14:42,Discount to Keep,,,,,,,Michaela Nicholson,,3
Butler,BU,WA,125971,2020-02-12,Yuksen,Sen,redxkit73@gmail.com,0452515932,2021-06-06 05:29:04,NAVY BLUE VELVET - ARI - 3 Seater Sofa,6069,635610001,111295,Hair coming from inside always,0.00,,,2021-06-09 15:23:59,Reselect,,,,,,,Catherine Sal,,3
Melrose Park,MP,SA,125993,2019-11-28,Rebecca,Nicolle,ryzule@gmail.com,0477716254,2021-06-06 14:04:09,DARK GREY - SPARTACUS - Corner Lounge,5723,512030004,980162,A spring has come through the bottom of the couch and is wrapping around the recliner mechanism causing the recliner to not work correctly. It is the 3 seater part of the sofa  left hand seat.,0.00,,,2021-06-09 16:24:24,Discount to Keep,,,,,,,Michaela Nicholson,,3
Cairns,CN,North QLD,126029,2021-03-10,Kathryn,Burns,Katyed@gmail.com,0400073194,2021-06-07 09:42:45,BLUE - FORTEO - RHF Corner Chaise with Electric Recliner,4870,676320002,453323,The electric recliner mechanism has suddenly stopped working. It was working as normal and when we went to use it the next day it had completely stopped working. All cables and plugs have been checked and are intact and plugged in. The USB charging port is still working. Please help there has been no mistreatment or damage to the lounge.,0.00,,,2021-06-09 16:30:03,Changeover,,,,,,,Michaela Nicholson,,3
