STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Coffs Harbour,CH,NSW,116725,2018-04-15,Peter,Pynn,p.pynn45@gmail.com,0427515757,2021-01-29 10:13:46,CHARCOAL - CRESSIDA - 2 Seater,2450,594220001,236993,The bar at the bottom of the lounge - steel approx 25cm in length clanged to the floor and now one recliner is not working.  Cm went into Coffs Harbour store and they advised to ring us.  Cm has a back injury and an invalid wife,380.00,LHF seat could not recline due to the arms attached to the motor that connect to the drive bar (drive bar is also bent and will require replacement) thats in the recliner mech had come off because the bolts holding them in place had snapped  possibly due to the bolts being loose in the first place. The RHF seat was not reclining correctly because the motor had broken free of its bolts that fastener the base of the motor to the base of the lounge structure  the bolts blew out the area in which they screw into  compromising the motor. Also when the customer has gone to use the recliner not knowing there was an issue the motor not being fastened in place caused it to damage one of the mechs dividing structural bars. This seats issues  were also compromised because of the bolts being loose.,The LHF seat I used some bolts I had to refasten the mech arms and right angle drive bar support to the mechanism and drive bar  this will keep it functional until we can source a new drive bar and some bolts better suited to the job. The RHF seat I replaced the motor and retightened all the bolts that were loose. Both seats are usable until proper parts arrive to complete the repairs  however  unfortunately due to the nature of the way the chairs malfunctioned both seats have damaged the floors and torn the vinyl flooring  customer didn't point this out and I did not alert them to it  I just wanted make note incase it is ever brought up by the customer.  2nd visit- The LHF seat drive bar and bolts replaced with more suitable bolts.  The RHF seats cross bar replaced. Job completed.,2021-07-06 09:47:05,Finalised_technician,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Michaela Nicholson,Ann D'Ambrosio,2
Yamanto,YO,South QLD,120948,2018-01-21,Neville,Crawley,jackiesecret396@gmail.com,0413312701,2021-03-25 11:06:52,BLACK - MILLENNIA - 2 Seater Sofa,4305,579000001,734714,Motor no longer working in left seat and zipper that contains foam in leg section is broken and foam keeps coming out.. back is work from just general usage. Also both seats seem to be collapsing in the chairs - maybe the structure is not strong enough.,160.00,1- foam falling out from leg extension  this is caused due to the torn calico under the rhfr and lhfr.  2- mech has collapsed on rhfr and is sitting on an angle.  3- motor has broken due to issue 2,New quote submitted.  Went to replace mech  flipped lounge over and found additional damage to the mech cross bars  cross bars are not supplied when mech is ordered and will need to reorder a new mech with cross bars. Called csc and was advised that new quote denied.,2021-07-06 09:55:19,Discount to Keep,Foam,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Michaela Nicholson,Amiee Luffman,2
Preston,PN,VIC,122915,2017-08-28,Mr Farhani,Abdi,Abuhajar011@gmail.com,0401192606,2021-04-22 13:59:18,GREY - JAXON - Corner Lounge with Chaise,3073,564160001,825031,That’s what happened over time. Just over three years.,90.00,Cm complained that a recliner is not working. On inspection I have found out that mechanism of a LHF recliner of a 5 seater lounge has bonded. There is no other damage in the recliner. Likely cause manufacturer. 2) cm complained that back of a middle seat has broken. On inspection I have found out that the bolts holding the metal brackets in frame has come out. Lack of screws and bolts has caused the damage. Likely cause manufacturer. 3) Cm also complained that the vinyl on the door of middle console has torn. This is a normal wear and tear as vinyl can tear over the period of time. Likely cause normal wear and tear. 4) Cm also complained that the side flys of 3 middle seat has torn. The damage may have caused due to the rough use by cm as customer has lots of children or it can cause due to the low grade quality of the flys which worn out over the period of time and thus caused the issue. Likely cause manufacturer. 4) Cm also complained that the stitching of footrest ofa LHf recliner,Has opened up. Again the damage may have caused due to the rough handling or burr in the needle while manufacturing the lounge has caused the damage. Likely cause manufacturer. 1) I can replace the bended mechanism  2) I can make additional pivot holes and can screw the frame back to fix the issue. 3) The damage requires a major cut and sew. 4) I can restitch new flys on top of torn flys to fix the issue. 5) I can restitch the panel to fix the issue.,2021-07-06 10:41:28,Discount to Keep,Mechanism,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Michaela Nicholson,Robert Abbott,2
Rockhampton,RK,North QLD,122966,2019-04-03,Greg,Cave,cavegandr@bigpond.com,0408746547,2021-04-23 12:10:59,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4702,643590001,453598,Right recliner has become very loose and wobbly. Possible breakage underneath or loose bolts,380.00,Attended to inspect the customer’s concerns with the ‘Julius’ 3x seater with inbuilt ER recliners. The customer stated both of the recliners are tilting out & clunking when reclining. Assessment: On assessing the recliners I found the following: 1. RHF recliner has dropped down on the RHF side & clunking when reclining. 2. LHF recliner has also dropped to the LHF side & tilting out on the reclining motion. 29.06.21 - Returned to install the new recliner mechanisms in the LHF & RHF recliners on the ‘Julius’ 3x seater lounge.,Nil repairs completed. In Order to Repair: 2 x new recliner mechanisms are required to be ordered &  to be installed. Quote edited to reflect in order to repair. 29.06.21 - Repair: The back rests were detached & the lounge was turned over to gain access underneath to uncouple all power connectors. The motion motors were detached & the failed recliner mechanisms were uninstalled & detached. The new recliner mechs were assembled & installed in the recliners. The motion motors were re-attached  all power connectors were re-coupled & secured with cable ties. The recliners were repositioned back into place. The back rests were re-attached & all the reclining functions were checked in both recliners.  All now functioning & the lounge is in alignment. The c/m was not home at the time of the completed repairs  however there was a lady who showed us out.,2021-07-06 10:54:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Michaela Nicholson,Naomi Hughes,2
Cannington,CT,WA,123029,2019-11-24,Nessa,Boland,nessaboland86@hotmail.com,0452600844,2021-04-24 17:27:08,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,6107,643590001,535544,Hi   I have emailed the Cannington store in regards this and I have been redirected here. The lights in the cup holders are no longer blue  it's a yellow light and will remain on if I have my finger placed on the on button. The lighting underneath the couch is no longer working either.  Electric recliners working fine. Looking forward to hearing from you.  Thanks   Nessa,230.00,The lights on both cup holders and base light are faulty. I disconnected one by one and checked wires  the issue is consistent across the system. The fault lies with the switch box no possibly a cup holder.,Parts arrived  The control box installed and base section rewired to test each section  All worked ok,2021-07-06 10:56:36,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Michaela Nicholson,Stacey Allen,2
Townsville,TV,North QLD,123405,2018-04-12,Debbie,Hewitt,jdeb7@bigpond.com,0467289999,2021-04-29 21:18:59,CHARCOAL - CRESSIDA - 3 Seater,4817,594230001,353998,Left side armrest is falling away. Recliners on both sides produce clunking noise when closing and do not close completely when sitting in them. Underneath there is a tear in the fabric due to a metal bar. Not all lights on the cup holders work. The power board does not close.  Springs in the chairs seem to be sunken.  This chair has previously been repaired due to similar issues. It is incredibly disappointing to have re-occurring issues with the same lounge.  The lounge has not been mistreated or misused in any way & the causes for  the issues are unknown  but it would be greatly appreciated if I can have the lounge scheduled for repair as soon as possible.  If anymore photos or information is required please contact me.,90.00,Cressida 3STR Electric  Purchased: 12.04.18   Electric 3STR lounge with 2 inbuilt recliners.   LHF recliner:  1. Recliner mech compressed. Arm elbow is striking metal floor rail causing chair to jolt. Replacement mech needed.  2. Arm frame is loose and leaning. Rear attachment timber is split causing frame to drop. Frame repair needed.  3. Cupholder button lights now all functioning. Replacement cupholder needed.  4. Dustcover linings perishing causing a mess on floor. Mech removal required.   RHF recliner:  5. Recliner mech compressed. Arm elbow is striking metal floor rail causing chair to jolt. Replacement mech needed.  6. Zigzag spring detached from front seat rail causing front of seat cushion to sink. Repair needed  7. Cupholder button lights now all functioning. Replacement cupholder needed.  8. Dustcover linings perishing causing a mess on floor. Mech removal required.,Middle chair with Fold-down console unit:  9. USB / power box: lid on unit will not lock. Lid cannot be closed. Replacement unit needed.  10. Dustcover lining perishing.   Customer is not happy with product and wants replacement. CF + R/Q = 90  Non-Standard Repair (NSR) Dustcovers.  Repair Quote: CF + M2(x2) + INT3(x4) + INT1 + NSR 280 = 780,2021-07-06 11:20:46,Reselect,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Michaela Nicholson,Mahmoud Jeblawi,2
Albury,AY,NSW,123415,2020-05-24,Pamela,Barnes,pambarrybarnes@gmail.com,0427888175,2021-04-30 09:48:16,DARK GREY - CONNELLAN - Corner Suite with 2 Electric Recliners.,3690,674280001,105514,Foam appears to be collapsing in areas.  One of the mechanism for reclining is noisy.  Fabric is puckering more than I would have expected for a product of this quality.,560.00,Issue 1: The seat cushion on the LAF recliner piece has flattened noticeably. I sat on the seat & it feels like the foam density has lost support & feels very flat. Issue 2: The backrest section on the LAF recliner piece has also flattened noticeably. It feels like the soft fill has flattened from regular use.  It appears the husband has sat on this seat very often since receiving the lounge 11 months ago. The seat foam & backrest filling has flattened/compressed from regular body weight sitting on this seat more so than the other seats on the lounge. The customer is not a heavy person (approx. 80kg). The other modular pieces have had minimal use though have slight puckering on the backrest cushions where people have sat against  this amount of flattening appears to be normal. I have put down wear & tear due to these issues are from regular use though how quick the foam & filling has flattened out of shape is what the customer is not happy with.,Issue 1: I replaced the foam insert with a new one. Amart spare parts could not supply a foam insert for this model lounge. I used an Australian foam supplier. Issue 2: I added booster foam to the backrest filling.    There was no ID label underneath the lounge.,2021-07-06 11:24:23,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Michaela Nicholson,Naomi Hughes,2
Casula,CL,NSW Metro,123543,2020-08-09,Lisa,Robertson,robertson.lisa@gmail.com,0416058620,2021-05-02 17:34:40,CHOCOLATE - SPARTACUS - 2 Seater Sofa with Console,2171,688770002,839871,When sitting on the right side lounge the recliner part that comes up is no longer as high as it should be (or as high as the other side).  I believe the damage is caused by a mechanical fault as it has not happened on the other side.,320.00,On inspection of the lounge it was identified that when the recliner is in the open position  the footrest was lower on the LHF side than the RHF side.  Further inspection of the mech identified a bend causing the drop.  It was noted that the kd brackets also require attention due to excessive looseness.  The lounge otherwise appears to be in very good condition and well looked after.,To repair would require new mechanism and adjustment to the kd brackets. 21.06.2021 - returned to CM's home.  I removed the back from the seat base and re-tensioned all screws on the kd brackets.  Removed the bent mechanism and replaced with new mechanism.  It was noted when removing the footrest from the footrest bracket that one of the screws was unable to be secured due to the t-nut becoming loose from the timber and not securing.  I removed the dust cover and fabric from the footrest and re-positioned and secured the t-nut.  Checked the other t-nut while the fabric was off and it was ok.  Re-secured fabric and footrest to footrest bracket.  Adjusted quote for work done.,2021-07-06 11:48:13,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Michaela Nicholson,Naomi Hughes,2
Coffs Harbour,CH,NSW,124122,2019-09-28,Kyle,Harris,Shaya.tugwood123@outlook.com,0481101336,2021-05-10 18:36:21,BLACK - DIAMOND - Corner Lounge with Right-Hand Facing Chaise and Sofa Bed,2448,509550001,251960,Lounge has a tear in the seam from daily use of the lounge,140.00,On the RHF module  on the top LHF corner of the backrest cushion  the seam that incorporates the material for the backrest cushion  the fly and the backrest rear face panel is compromised. Due to the amount of pieces if fabric that's incorporated in the seam and being a high tension spot  a machine sew is required.  The house in which the lounge is located is absolutely revolting  I got in and out as quick as I could and I believe is a health and safety issue  possibly from infestation and or food scraps the lounge stinks aswell as the house  I'm concerned about having this in my vehicle or my workshop. Aside from that it is located at the lower story at the back of the house  there is a split level staircase which would almost be impossible for me to extract the lounge on my own and extremely difficult with help.,Callout and report ONLY. I really do not want this job  I've done some questionably hygienic jobs in the past but this I think is where I draw the line. The house in which the lounge is located is absolutely revolting  I got in and out as quick as I could and I believe is a health and safety issue  possibly from infestation and or food scraps the lounge stinks aswell as the house  I'm concerned about having this in my vehicle or my workshop. Aside from that  it is located at the lower story at the back of the house  there is a split level staircase which would almost be impossible for me to extract the lounge on my own and extremely difficult with help.,2021-07-06 12:20:12,Discount to Keep,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Michaela Nicholson,Richelle Suna,2
Oxley,OX,South QLD,124165,2016-12-15,Debbie,Hayman,dlhayman@hotmail.com,0412810331,2021-05-11 11:45:49,JET - ASHLEIGH - Electric Recliner,4078,534610001,403818,Wear on the under part of the foot rest seams to be rubbing on the mechanism on the sides other chair purchased at the same time does not have this issue.,90.00,1- dust cover falling off and disintegrating when touching it. This is happening on both the single recliners.  2- knee roll calico torn from bolt sticking out on single recliner.  3- internal fill lining is disintegrating and causing the filling to fall about. This is a major repair and will need to re sew a new lining.,Due to additional issues a new quote has been submitted.,2021-07-06 13:19:32,Reselect,Lining,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Michaela Nicholson,PAUL NEWNHAM,2
Shepparton,SN,VIC,124358,2020-11-30,Amor,Kisling,amorkisling@gmail.com,0488198326,2021-05-13 15:43:33,CHARCOAL - MADDEN - 3 Piece Recliner Suite.,3630,657900001,445329,Unsure how the sewing is coming apart. The couch was only delivered in February. We have hardly used the couch  and there are no children or pets in the household.,280.00,The seam had unravelled on the middle seat cushion on the 3S sofa. It appears the thread has easily weakened to the point it has broken.,I took the middle seat cushion back to the workshop for repair. I removed the seat cover from the base & re-stitched the unravelled seam  stapled the cover back to the base & delivered back to the customer.   ID label: 202001737,2021-07-06 13:34:32,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Michaela Nicholson,Natalie Mitchell,2
Coffs Harbour,CH,NSW,124450,2017-06-29,Courtney,Kibble,courtney.kibble@hotmail.com,0435260826,2021-05-15 10:04:26,ESPRESSO - CRAWFORD - 3 Seater Sofa,2452,506600001,228623,I have a Crawford 3 Seater and 2x recliners that have issues. I have attached photos of both recliners and the couch. The lady I spoke with on the phone asked us to include all issues for each individual item in the one claim rather than lodging multiple claims.  We have noticed that the springs in the seats seem to be coming out of whatever casing they are enclosed in and you can now feel them poking into you when you sit on the couch and recliners.   We are happy for an agent to come and inspect the couch and recliners,90.00,All 5 seats have compromised foams and pocket springs,Callout and report ONLY,2021-07-06 13:52:36,Discount to Keep,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Michaela Nicholson,Angela Hyde,2
Oxley,OX,South QLD,124466,2019-09-13,Michelle,Hewett,michellehewett@outlook.com,0416400044,2021-05-15 12:39:08,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,4300,583610001,477428,Springs in lounge are broken and have moved  it feels like springs are protruding. The lounge is now very uncomfortable and no longer suitable for its purpose.,90.00,Pocket spring on all 3 seats can be felt when sitting on the lounge and foam casing around the springs have also lost shape and decompressed. All seat inserts will need to be replaced.  Torn calico under knee roll and also torn internal flys in backrest causing the internal filling to fall down,New quote updated,2021-07-06 14:30:21,Changeover,Pocket Springs,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Michaela Nicholson,Jodie Weir,2
Braybrook,BK,VIC,124487,2019-04-21,Aimee,O'neill,aimee.lee.oneill@hotmail.com,0447697222,2021-05-15 16:34:15,LIGHT GREY - SPARTACUS - Corner Lounge,3337,512030003,120055,The recliner it on a tilt  and when I push the foot rest in it hits the floor. Not sure what has caused this issue.,170.00,Inspected to find that the mech on the LHF side of the unit was u/s. The mech had completely collapsed and the footrest was dragging on the ground.,Replaced faulty mech,2021-07-06 14:33:59,Finalised_technician,Mechanism,Design,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Michaela Nicholson,Jodie Weir,2
Cairns,CN,North QLD,124511,2018-05-19,Stuart,Palmer,palms-snr@hotmail.com,0422061838,2021-05-16 13:42:28,BLACK - LANNISTER - Leather Corner Lounge,4860,578740001,397622,Reason unknown  rest of sofa is still in reasonable condition  just the 2 sections shown have a problem,125.00,Leather is peeling on LHF recliner leg roll and armrest. Armless chair next to it peeling on seat and leg roll. Corner section next to that  org roll cracking and has tear - this panel is split hide. CM says he first noticed issue in December 2020. Wipes over with Oakwood products in photo every 2 weeks but stopped using it when the peeling got worse. 2 teenagers. No medication. No pets. Leather feels oily. Spot clean on seat panel of LHF recliner lifted mostly pigment and some soiling. Spot clean outside LHF arm came up clean. 2 affected chairs mostly used. In line with TV. Can’t be surface repaired. Multiple panel replacement as well as out of town so extra travel for pickup and delivery,CF + Report,2021-07-06 14:50:54,Non Manufacturing,Peeling,Customer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Michaela Nicholson,Naomi Hughes,2
Penrith,PH,NSW Metro,124599,2018-04-24,Katherine,Steel,ice_cream63@hotmail.com,0431297456,2021-05-17 14:21:44,GREY - ELEANOR - Modular Corner Chair,2747,589000001,1023823,The stitching has come undone on the base of the seat. Nothing in particular has been done that could have caused this apart from sitting.,160.00,- Attended customers residence to perform report. - Upon inspection found corner seat base stitching has broken. This has occurred due to a cut at the intersection during manufacturing.  - Likely Cause - Manufacturing - Customer also complained that all seat bases had softened and all seat backs were out of shape. Inspected foam of all seat bases  all in good structural condition not failure  softening is within expectation. Seat backs had lost shape due to use and design  no failure. - Likely Cause - Normal Wear and Tear - Lounge was in clean condition.,- Quote only called for report however was able to repair stitching on site  tried to call but was unable to get through  decided to repair to save Amart additional call out. for Repaired stitching. All fixed. - Seat bases and backs are normal wear and tear  no action required.  NOTE  Have added stitching repair to quote. Thank you.,2021-07-06 15:30:40,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Michaela Nicholson,Naomi Hughes,2
Coffs Harbour,CH,NSW,124639,2017-01-08,Barbara,PAUL,barbara.paul@bigpond.com,0488332022,2021-05-17 21:55:06,BLACK - THEODORE - Recliner,2460,577520001,224139,On 1st recliner on arm leather has peeled away and colour faded on seat and on the 2nd  recliner the leather has cracked on the foot rest and peeling on head rest and arms are faded and seat has faded. I dont know what has caused it  but I Defiantly not a fan of the Leather doctor cleaner and protection purchased when suite was.,190.00,All leather issues reside on the 2 single recliners.  Recliner A- minor colour loss on the headrest  armrest and main seat panels  clean test performed and although only a moderate amount of body oil was revealed  I believe the lack of a good cleaning process is the cause of the peeling. Having said that  the legroll panel is also compromised  but this isn't due to lack of care  but due to using split Hyde on a high traffic area. Single recliner B- This chair has extremely deteriating leather panels due to oil damage. Clean test performed and very dark body oils were exposed. Like recliner "A" the legroll is damaged due to split Hyde being used in a high traffic spot. 3 seater is in perfect condition  it has been covered literally its entire life and sat on by 2 small dogs. Customers clean kit is just under half full  over the time period  this should have run out.,Customer complained about the Leather Doctor clean kit that was provided with the accidental damage plan bought with the suite  claiming that the product wasnt up to standard and complained about having to shake it up and that over time has gotten watery. Having said that the kit is quite small and is really on intended as sample cleaner that could only perform the bare minimum  if you were using it according to leather care guidelines  the customer would have run out of product years ago. So possibly from either not shaking before use  and sitting as an opened product for so long may have gone by its "use by" period  which I've never come across before  but is plausible. Photos show product before and after shaking. Customer understands alot of this but is very unhappy with both products  the only claim is the leg rolls  but due to the damage over the rest of the suite  I would not undertake repairs  as the disassembling and the sewing process would damage other compromised panels.,2021-07-06 16:12:08,Reselect,Cut/Tear,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Michaela Nicholson,Naomi Hughes,2
Cairns,CN,North QLD,124650,2014-07-12,Rudo,Mudondo,mudondoru@yahoo.com,0421797793,2021-05-18 08:49:24,BLACK - ASHLEIGH - Electric Recliner,4868,485170002,296738,I made a warranty claim on the same sofa a couple of months back. The technician said the electric control on the side of the chair was the one that was faulty or had died so he replaced it with a new one. Over the weekend the same chair would not go all the way back leaving a bit of a gap between the recliner as shown in picture.  Tried swapping around the chargers but they all work on other recliners so ruled out the chargers or electricity supply as the problem. Also tried to look under the chair to see if something could be jammed inside but found nothing.,110.00,Motor Cable has come out that connects into chair. Not sure how this has happened,Checked all the cables  transformer  motor etc. Reconnected the cable. Tested and working ,2021-07-06 16:13:28,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Michaela Nicholson,Richelle Suna,2
Campbelltown,CM,NSW Metro,125868,2018-09-27,Johanna,Diaz,jdiaz1707@gmail.com,0421281114,2021-06-04 11:30:47,GREY - ELEANOR - Modular Armless Chair,2171,588990001,814080,All the cushions have gone so soft and floppy. And one in particular  the inside of the cushion is unravelled and is out of shape. It’s very uncomfortable now.,90.00,On inspection of the lounge it was found that four out of five of the seat back cushions were out of shape.  On removing the outer and inner cushion covers it was found that the foam sections were no longer secured together  encasing the inner soft fill securely.  The glue holding the foam has failed  leaving the foam in loose strips and as a consequence  the soft fill has been squashed out of shape.  To remedy would require more soft fill in the inside encasement as well as the outside foam structure to be re-glued together to form the outer encasement.,Called ACS and spoke to Rebecca who advised the CM that ACS would contact him within a couple of days as the repair was not going ahead.,2021-07-06 16:06:12,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Tamara Tideman,Tamara Tideman,2
Prospect,PT,NSW Metro,125955,2020-04-14,Susan,Barron brown,Pollie17181921@hotmail.com,0412514607,2021-06-05 16:23:51,DARK GREY - SPARTACUS - Recliner,2161,512000004,488914,Both single seats have sunken when sitting down you sink into the seat i believe the damage to be general wear and tear and prehaps poor workmenship,90.00,Both the single recliner’s have pocket spring failures. On one of the single recliner’s you can hear the pocket springs pop when you sit down and get up. The other single recliner sinks so it is uncomfortable to sit on. I believe this issue is a manufacturing issue that can be resolved with new pocket spring cells complete with foam.,Inspection  assessment  report and quote adjustment.,2021-07-06 10:35:24,Changeover,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Catherine Sal,Angela Hyde,2
Rockhampton,RK,North QLD,126010,2020-02-29,Karen,Wright,Tomtrajune@gmail.com,0409630061,2021-06-06 16:15:52,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4680,657890001,376824,A spring has busted out of one side of the lounge it only gets sat on so don't know why this has happened. One side of the lounge is leaning out.A screw has fallen out from under the recliner part and the foam has balled up and fabric broken showing foam under longe recliner aswell. This is the 2nd lounge of this kind which we have had replaced for the same reason so poor quality is my only reason as to why this has happened,140.00,Attended to inspect the c/m's concerns with the ‘Madden’ 3x seater with 2x inbuilt recliners. The c/m stated the LHF recliner has collapsed with springs falling out underneath  the middle seat has also collapsed & the RHF recliner has leg rest foam collapsing. The c/m also voiced concerns that the single recliner is tilting to the side when reclining. Assessment: 1. LHF recliner mechanism found to be collapsed  sloppy & loose. 2. LHF recliner seat cushion has failed & collapsed with springs protruding & falling out through the base of the seat. 3. LHF recliner knee roll block foam has disintegrated & collapsed. 4. LHF recliner leg rest foam has collapsed. 5. The fabrics underneath the foot rest & leg rest areas have failed. 6. The middle seat cushion has collapsed on the sides & springs can be felt. 7. RHF recliner knee roll block foam has collapsed. 8. The single recliner mechanism found to be sloppy  loose & tilting to the RHF side when reclining.,Nil repairs completed. In Order To Repair: 1. A new recliner mechanism is required to be ordered & installed in the LHF recliner. 2. A new spring cell cushion is required to be ordered & installed in the LHF recliner. 3. A new knee roll block foam is required to be installed in the LHF recliner. 4. A new leg rest foam is required to be installed in the LHF recliner. 5. Black fabric will be cut to size & adhered with upholstery adhesives underneath the foot rest & leg rest area of LHF recliner. 6. A new spring cell seat cushion is required to be ordered & installed in the middle lounge seat. 7. A new knee roll block foam to be installed in the RHF recliner. 8. A new recliner mechanism is required to be ordered & installed in the single recliner. Quote edited to reflect in order to repair.,2021-07-06 11:07:31,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Tamara Tideman,Naomi Hughes,2
Shepparton,SN,VIC,126261,2019-05-16,Ken,Matheson,kenmthsn@outlook.com,0418110924,2021-06-09 22:11:09,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,3630,583610001,433319,The lhs recliner and middle seat cushions have collapsed and is very uncomfortable,140.00,Issue 1: The seat cushions on the LAF recliner piece & the middle seat have collapsed on the 3S sofa. I inspected the cushions & noticed the foam around the pocket springs have collapsed which is causing the gap between the two seat cushions. Due to the design of these seat cushions it appears to be a common issue where the foam flattens. The flattening could also be contributed by the way the customers sit on the seats.  Issue 2: The material on the side panel of the two seat cushions have torn due to the foam collapsing. As the foam has flattened the material has been rubbing against the timber frame. NB: There is multiple stains all over the sofa.,Issue 1: The two seat cushions can be replaced with new ones supplied by Amart.  Issue 2: I would need to take both pieces back to the workshop for repair. I would need to remove the covers from the frame & replace the material on the side panels.   ID label: 201802068,2021-07-06 12:35:04,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Mahnaz Reza,Angela Hyde,2
Braybrook,BK,VIC,126278,2019-12-01,Anita,Ali,anitaali7@yahoo.com,0423526176,2021-06-10 12:02:56,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,3023,660970001,129204,One of the recliners does not decline after being used. It happened couple of times before  but issue has been fixed after getting off the sofa. This time  after incline the sofa  it is not declining fully.,150.00,Inspected to find RHF recliner motor on 3 seater to be faulty.,Replaced RHF recliner motor on 3 seater.,2021-07-06 10:34:01,Finalised_technician,Motor,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Catherine Sal,Michaela Nicholson,2
Dandenong,DG,VIC,126448,2019-10-09,Sana,Khalid,asim.au@yahoo.com,0451360591,2021-06-13 12:38:24,JET - MAGNUS - Corner Lounge,3978,531060001,230639,Hi.  We noticed an imbalance in one of the recliners of the Magnus corner suite.  When we sit on it  it gets pressed down significantly & feels very uneasy to use it after that. (As is evident from the attached pictures).  Looking forward to assistance in this regard.  Thanks.,90.00,LHF recliner seat collapsed at front due to broken frame. On inspection I found main front top timber support rail that supports foam and zig zag springs has snapped in middle due to what looks to be a knot in timber. 2 x zig zag springs have come away also and Dustcover torn due to timber rail snapped.  Lounge suite was in excellent condition.,This would need to be a major frame repair offsite  timber rail would need to be replaced with new  this will involve removing all zig zag springs and clips  removal of broken timber  removal of mechanism  new timber rail installed  zig zag springs and clip  and mechanism re fitted and new Dustcover fitted plus pick up and delivery.  Customer refusing repairs and wants to discuss other options with Amart  customer believes that he will eventually have same issues with all other seats on lounge suite. Please contact customer to resolve.,2021-07-06 12:16:52,Finalised_technician,Frame,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Tamara Tideman,Michaela Nicholson,2
Yamanto,YO,South QLD,126691,2020-09-21,Nev,Culley,762238yamanto@noemail.com.au,0432994036,2021-06-16 10:35:12,CHARCOAL - SENTINAL - 2 Seater,4305,625780001,762238,none of electricals are working at all  the electrics just stopped working  electrics were working previously and then just stopped wrking,130.00,on inspection i found  that there is not power going into lounge. I found that the power switch is not working.,I have Replaced faulty power switch,2021-07-06 10:26:26,Finalised_technician,Switch Box,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Catherine Sal,Kesaia Tavake,2
Capalaba,CA,South QLD,127887,2020-09-21,Angela,Alexander,Akalexander77@hotmail.com,0413210777,2021-07-02 14:18:41,MID-GREY - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4152,672000003,453181,Stitching has come away  looks like it was never finished off,0.00,,,2021-07-06 12:39:26,Changeover,,,,,,,Michaela Nicholson,,3
Auburn,AN,NSW Metro,128019,2018-02-10,Aditya,Atray,adityaatray8@gmail.com,0406757755,2021-07-04 11:54:10,NAVY - JUNIPER - 3 Seater Sofa,2160,548350003,858716,- 1 x JUNIPER 3-Seater Sofa. Upholstered in Fabric Covering. Available in Light Grey or Navy. (880Hx1940Wx830D) Ready To Assemble (Ctns:1) - NAVY   *Fabric damage (photos attached). *Please note this sofa's usage is very minimal and still has fabric issues.,0.00,,,2021-07-06 11:04:41,Non Manufacturing,,,,,,,Kesaia Tavake,,3
MacGregor,MG,South QLD,128035,2017-09-13,Shamsher,Singh,Mannnijjar26@gmail.com,0430092151,2021-07-04 14:10:49,BLACK - DIAMOND - 3 Seater Sofa,4115,509520004,323117,Suddenly a month ago from sides as you can see in the photo  it started peeling of by itself even it was regularly clean and used leather protection it started with a patch but within a week or two it peeled in few different places and in big patches,0.00,,,2021-07-06 10:14:34,Discount to Keep,,,,,,,Catherine Sal,,3
