STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Helensvale,HE,South QLD,106932,2019-07-18,Brooke,Rowe,brookelouise.095@gmail.com,0405908472,2020-09-23 16:01:40,CHARCOAL - CHASER - Corner Lounge with Chaise,4300,527490002,451861,One of the couch cushions feels like it has no support in dearth it  you sink right in and can feel the wood. The cup holder part of the couch is very wobbly and think something is broken internally.,90.00,On arrival customer showed me that the backrest on the centre console section is wobbly. On further inspection I found that the frame where the backrest bolts on to is broken. To fix this issue I would need to strip the console down and replace the timber .  The customer also showed me that that the middle seat has collapsed  on further inspection I found that the pocket spring pack has failed and the foam has collapsed down the side as well. This has also caused strain of the fabric and has caused the fabric to tear along the seam. To fix this issue I would need to replace the inner pack and machine sew on new fabric where it has torn.   The customer also showed me that there is a large hole in the black fabric on the side of the Center console section  customer claims it was there at delivery but never reported it. If this was to be fixed I would need to machine sew on new fabric Cf $70 Quote/ report $20 Total $90 + gst,Cf $70 or 2x Cf $70 - pick up/delivery if Proceeding with Cs2 INT2 $110 pocket spring  Int1 $110 frame repair  Cs2 $330  Total $620 + gst   If chosen machine sew for centre console + $330,2020-11-13 16:51:47,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rachel Coutlis,Alicia Lahey,2
Oxley,OX,South QLD,107451,2017-02-04,ian,moore,ianandstella@tpg.com.au,0435160067,2020-09-30 14:58:46,LATTE - COUNTRY - 2.5 Seater Sofa,4300,497510001,409329,has a sag in centre as shown in photos 40mm high on ends and 28mm in centre.,90.00,Front seat rail and kick board rail has bowed in the middle of the 3 seater. This maybe caused from lack of support under the lounge like a support feet along the front and over time the frame has not held its shape. As the frame has bowed the timber rail will need to be taken off site to be replaced. This will be a major frame repair,New quote submitted,2020-11-13 10:42:11,Finalised_technician,Frame,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Naomi Hughes,Jodie Weir,2
Moonah,MH,TAS,108807,2019-05-25,Viktor,Palokha,Viktorp@anglicare-tas.org.au,0414877568,2020-10-19 12:56:23,DARK GREY - SPARTACUS - Recliner,7011,512000004,454824,Reclining mechanism that opens up leg support has snapped in one spot on the left hand side.,170.00,Issue: broken member on mech RSF,Solution: replaced right side mech,2020-11-13 15:18:10,Finalised_technician,Frame,External Force,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Angela Hyde,Rachel Coutlis,2
Benowa,BE,South QLD,108944,2019-08-24,Aida,Djuheric,mala2182@hotmail.com,0434686699,2020-10-20 20:44:32,LIGHT GREY - RUMPUS - Corner Lounge with LHF Chaise,4226,417080005,510599,Stitching has come undone,90.00,Large fabric lounge in main living area of unit. There was a dog outside but no sign of it being inside that I could see The mother let me in so not sure how many people live in the house The fabric appeared to have some surface dirt. 1 - Corner section of lounge back corner stitching broken 2 - Corner seat - LHF side top corner stitching broken on backrest 3 - Right seat next to the corner section the side back top corner stitching is broken on backrest,1 - this is a 4 way stitch where the internal pillow that holds the cushion the stitching has come away as well as the outside stitching that holds the fabric to the backrest. Unfortunalty this area the tension is so high that I was not able to get the fabric to meet to be able to hand stitch this area. It is approx 40cm along the back and 6cm along the middle and then there is the internal stitching. This would need to be upholstered - the corner section would need to be stripped off the fabric and taken away. 2 - this area was approx 32cm - this could be hand stitched or if the corner section is upholstered this can be done at the same time as it is on the same section. 3 - this area was approx 20cm - this could be hand stitched The thread had broken on all areas which and the lounge is only around 12 months old.,2020-11-13 17:03:16,Finalised_technician,Stitching,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Rachel Coutlis,Richelle Suna,2
Joondalup,JP,WA,109114,2017-06-29,Gavin,Connop,gconnop@gmail.com,0488032905,2020-10-22 18:29:37,CHOCOLATE - SPARTACUS - 3 Seater Sofa,6065,512010002,891465,The left seat of the 3 seater is sagging so very uncomfortable to sit in And one of the single chairs has sagged badly and feels very wobbly and uncomfortable. The lounge has been used normally everyday and been well looked after so don’t know the cause of the problems,390.00,RHF single Recliner - recliner is wobbly - recliner mech is worn and needs to be replaced  Seat is sinking in on RHF side - pocket spring cell has compacted on the rhf side  Rhf recliner on 2.5 seater - seat sinking in on RHF side  Pocket spring cell needs to be replaced  Suite is clean and well looked after,Single recliner - pocket spring cell has been replaced  New recliner mech fitted  Seat firm and even now  Recliner stable and working Rhf  seat on 2.5 seater - pocket spring cell has been replaced - seat firm and even now,2020-11-13 15:33:40,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,109256,2017-07-08,Emily,Johansson,emilyjohansson93@outlook.com,0488953011,2020-10-25 15:24:49,STEEL - BUXTON - 3 Seater Sofa,4740,549040002,336143,On one of the single recliners  the seat feels low/broken and to recline the chair properly it's needing assistance.  On the 3 seater lounge  the seat feels and looks lower than the rest of the seats and it makes a noise when reclining also. The 3 seater is not quite as bad as the single recliners but it may be the same issue. We are unsure of what has caused this issue  the lounges have been taken good care of.,90.00,The customer had a concern with the recliners not feeling right on the LHF and RHF recliners on their 3 seat lounge and one of their single recliners. Upon inspection the mechanisms has dropped severely  and need to be replaced.  The mechanism arms are sitting only 5-7mm above the ground with the legrest extended. As three mechanisms are required  we thought it better to submit a report first. We have previously replaced a mechanism on the customers other single recliner  which is situated in their nursery. This recliner was inspected  but still in good working condition.  Most mechanisms have a weight limit of 120KG  the customers weight may have contributed to the failing of the mechanisms but it is difficult to determine as the nursery chair is still in working order after the first replacement mechanism. We thought best for Amart to decide if they would like to proceed with the replacement mechanisms.,CSC - declined repairs,2020-11-13 14:40:34,Reselect,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Jodie Weir,2
Cannington,CT,WA,109627,2017-09-16,Belinda,Klass,Belindap06@hotmail.com,0435541395,2020-10-30 12:39:46,JET - MATRIX - 3 Seater Sofa,6112,535740001,495141,The stitches has come apart. I am unsure what caused it.,160.00,The stitching on the centre section of the seat has come lose,The section was stitched two needles four thread  All looked ok,2020-11-13 12:47:57,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Ann D'Ambrosio,2
Tweed Heads,TH,NSW,109667,2017-07-18,Fernando,Contardo,fernbyronbay@gmail.com,0434123221,2020-10-31 09:33:36,BLACK - MILLENNIA - 3 Seater Sofa,2478,579010001,236816,Electronic seat control right hand side is malfunctioning  as it is operating seat movement independently. This has malfunctioned previously  as your records will indicate.,230.00,cup holder not functioning  needs replacing,replaced with a new  one  checked functions  all is in working  order.  check the floor  mmm yummy,2020-11-13 15:25:44,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Angela Hyde,Michaela Nicholson,2
Campbellfield,CF,VIC,109693,2018-04-12,Sukhpal,Singh,Preet.joban89@yahoo.in,0452562531,2020-10-31 14:59:02,BLACK - CONRAD - Corner Lounge with Chaise,3048,499710002,591129,Threads come off one side of the sofa,90.00,Cm complained that the surface is tearing. On inspection I have found out that the Bonded leather is tearing from the multiple places in chaise. Damage can happen either from external force from the customer or bonded leather is generally not strong and can worn out over the period of time. Thus can't take upholstery stitching. Low grade quality of the Bonded leather has not helped the issue. There is no other damage in the lounge and can still be used Likely cause manufacturer.,Required major cut and sew job. Even if I do the chaise part it can happen on other panels as well.,2020-11-13 17:21:41,Discount to Keep,Cut/Tear,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Leigh Gerry,Rachel Coutlis,2
Maroochydore,MR,South QLD,109774,2017-11-12,Julie,Knight,bananashack@westnet.com.au,0403790063,2020-11-02 05:56:40,BLACK - MILLENNIA - 3 Seater Sofa,4559,579010001,805273,The headrest has deteriorated. I believe this is caused by my husband resting against the headrest. The natural oils in his head I think has caused this issue. I now get him to always use a cushion behind his head. With the amount of money that I paid for the couch  I don't think this should have happened. I was told the couch isn't vinyl or leather but somewhere in between. I did have concerns with the fabric pealing and was told by the sales person that this fabric was tough.,0.00,,,2020-11-13 17:59:12,Discount to Keep,,,,,,,Angela Hyde,,3
Casula,CL,NSW Metro,110147,2019-07-17,Kristopher,Esler,Kte247@gmail.com,0408821947,2020-11-06 11:18:02,BLACK - JEREMY - 3 Seater,2148,658520002,827504,I sat on the 3 seater and heard a snapping sound  after investigating I found that a support beam had broken,240.00,Product Details: 658520002 BLACK - JEREMY - 3 Seater Time since purchase: 1 year  3 months  3 weeks Name on order: Kristopher Esler Purchase date: 17/07/2019 Store Name: New South Wales - Casula Sales order: 446-827504 Download file Issue description I sat on the 3 seater and heard a snapping sound  after investigating I found that a support beam had broken CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT1 - INTERNAL - Minor Frame Repairs $110.00 1 $110.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $200.00,On inspection  the customer complained timber broken under the 3S.  Further inspection  there was knot on the timber and no middle leg was there to take the load. It is a manufacture defect and design issue.   I'd secure the timber frame with additional timber rail and middle leg (INT3) to pop up the 3S to the satisfaction of the customer.  Job done. Revised total to $240  INT3 Leg $40,2020-11-13 12:33:31,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Richelle Suna,2
Rouse Hill,RL,NSW Metro,110307,2020-05-05,Alfy,Perez,alfycperez@gmail.com,0424700554,2020-11-09 09:46:52,BLACK - SAN MARCO - 3 Seater Sofa,2155,511290004,23298,The left side does not recline. RH side of lounge lopsided.,90.00,Product Details: 511290004 BLACK - SAN MARCO - 3 Seater Sofa Time since purchase: 0 years  6 months  0 weeks Name on order: Alfy Perez Purchase date: 05/05/2020 Store Name: New South Wales - Rouse Hill Sales order: 458-23298 Download file Issue description The left side does not recline. RH side of lounge lopsided.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 M1 - MOTION - Triggers  Cables  Transformers  Fasteners $20.00 1 $20.00 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $190.00,On inspection  the customer complained LHF recliner was not working and RHF recliner was crooked and the leg roll was damaged.  Please note that the customer was renovating the house and it was a bit mess everywhere. The overall condition of the lounge was like 2 years instead of 6 month old. The customer was of large built which also contribute to the matters.   Further inspection  the LHF recliner was working fine after correctly wiring up the transformer. There was no damage to the leg roll foam which was pull out by the customer.  Called ACS to address the issues of the RHF recliner but was told to prepare a report 1/ The mech was bent (M2) $80 2/ The zipper was broken (INT3) $40 3/ The seam was undone on the leg roll (LR1) $90 4/ The T nut and bolt were jam on the leg roll (INT2) $110 5/ The transformer was not stable (M1) $20 Report only.,2020-11-13 14:01:29,Discount to Keep,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Tammy Edge,2
Casula,CL,NSW Metro,110401,2020-05-29,Louis,Antoine,louis.antoine@bigpond.com,1408033744,2020-11-10 08:31:31,GREY - VALERIE - 2 Seater,2168,667090001,837494,We received the product on the 9th of October and started using it a week later. We later noticed that there was a cracking sound inside the left arm of the sofa when we put press on it to get up. It seems that the interior frame of the left arm is broken.,0.00,,,2020-11-13 14:14:32,Changeover,,,,,,,Nicole Regester,,3
Caringbah,CR,NSW Metro,110402,2018-10-13,Tim,Ellis,timclaire2108@gmail.com,0434121942,2020-11-10 08:43:13,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,3024,583610001,45794,There are 2 main issues: - backrest of left-most (as pictured) cushion. This may have been caused by a manufacturing defect as we have simply used it as a standard recliner. - There is a significant gap in the couch  between the left-most and centre cushion seats (or as we like to call it  the tv remote stealer). This one we have no idea how it could have been caused as it is a single-piece unit for the seat cushions.  Also  when sitting on the left-most seat  you are able to feel some of the woodwork underneath.,0.00,,,2020-11-13 12:04:50,Changeover,,,,,,,Richelle Suna,,3
Port Macquarie,PM,NSW,110408,2020-09-18,rhonda,madden,venusta88@bigpond.com,0418844499,2020-11-10 10:05:03,CHARCOAL - ALFRED - Fabric Recliner,2444,584770001,193222,colour is fading on the footrest,0.00,,,2020-11-13 12:46:14,Changeover,,,,,,,Naomi Hughes,,3
Tweed Heads,TH,NSW,110422,2020-07-20,Lynne,Carter,jimlynnecarter@gmail.com,0466345074,2020-11-10 11:31:00,LIGHT BLUE - BIANCO - 3 Seater,2486,669310002,286695,Item purchased on 20th July 2020 the left seat and middle seat have lost their support underneath and I feel like the bottom is about to fall out from under me.   When sitting on the left seat there is a definite lean/fall to the right towards the middle seat.   When you sit on the middle seat you lean/fall to the left as the underneath has weakened here also.  I don't know what kind of support it is but we are really disappointed with the quality of this suite both the 3 and the 2 have 5 year warranty on them but  this has not even been 4 months and we cannot sit on 2 of the 3 seaters seats.   The cushion on the left seat has compressed permanently in the right front corner where it comes up against the middle cushion.   As does the middle cushion  where it meets the left cushion it has also compressed.  Extremely uncomfortable to sit on.  There are no children in the house just my husband and myself and we are careful with all our belongings.   Thank you for your attention to this.,0.00,,,2020-11-13 12:03:15,Reselect,,,,,,,Naomi Hughes,,3
Glendale,WY,NSW Metro,110453,2018-11-29,Laura,Howard,Laura_howard@outlook.com,0421848222,2020-11-10 14:40:02,BLACK - COHEN - 3 Seater,2287,635640002,790745,Leather peeling away at stitching,0.00,,,2020-11-13 11:00:15,Changeover,,,,,,,Jodie Weir,,3
Rouse Hill,RL,NSW Metro,110480,2019-09-07,vijayadurga,chemalamarri,c.vijaya.durga@gmail.com,0435160294,2020-11-10 18:46:04,LIGHT GREY - ABBY - 3 Seater Sofa,2765,616170002,14092,we dont exactly know how these stains have developed. and as can be see. from the photos   they are only in the corners. we have had sofa cover on as soon as we got thr sofa and our cat is a new addtion ( since august) . we did try using smart care from a-mart but it wasnt of much help . these marks/ stains started appearing within 3 months of purchase,0.00,,,2020-11-13 11:47:00,Non Manufacturing,,,,,,,Kesaia Tavake,,3
MacGregor,MG,South QLD,110482,2019-12-20,Maddison,Austin,Maddisonaustin7@gmail.com,0413784272,2020-11-10 19:09:55,LIGHT GREY - PHOEBE - 3 Seater Chaise,4103,576740001,358074,Seam connecting cushion to back of couch has come undone creating a large hole.,0.00,,,2020-11-13 12:54:44,Changeover,,,,,,,Olwen Silversides,,3
Oxley,OX,South QLD,110488,2019-10-25,Kyle,Costigan,kylejacobcostigan@gmail.com,0407370485,2020-11-10 21:06:55,COFFEE - NIXON - 4 Seater Sofa with Chaise,4105,337650005,480829,Issue: Tear/pulling of stitching along seam on the top left most cushion from the top middle of the cushion to the right middle of the cushion.  Cause: I believe the cause of the damage can be attributed to poor quality stitching around the seams that connect the cushion to the couch frame.  This  combined with the overly tight stitch in the corner of the couch where the chaise is located  has meant that general use through lying on the chaise and lying back into the cushion has led to the gradual pulling/tearing of stitches  until it reached a visibly notable point.  Regarding the difference in colour on the invoice to the product on hand  this was offered by the sales assistant (name noted in invoice and receipt - Heather or Emma).  The sales assistant said that we could change the colour requested up to the date of delivery and I exercised this option.,0.00,,,2020-11-13 17:29:03,Reselect,,,,,,,Olwen Silversides,,3
