STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Prospect,PT,NSW Metro,112397,2020-02-08,Michael,Baldacchino,Chinsonmd@yahoo.com,0412264369,2020-12-07 16:35:32,CHARCOAL - SENTINAL - 2 Seater,2759,625780001,490644,The chairs have stopped reclining   and only moving slightly   when they do,190.00,First Visit - Attended customers residence to repair recliner. - Upon inspection found LHF & RHF recliners are not working properly. This is because the wires that connect to transformer have been cut by the mechanism closing  this has occurred because they were not secured out of the way of the mechanism. - Likely Cause - Mechanism - Lounge was in clean condition Second Visit - Returned to replace wiring loom.,First Visit - Wires will need to be replaced. These are not a part held in stock  will need to order and return to replace. NOTE Have added repair costs to quote. Thank you. Second Visit - Replaced wiring loom. All fixed.,2021-02-16 11:32:54,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Stacey Allen,2
Prospect,PT,NSW Metro,112887,2018-11-13,Veronica,Visca,Veronica_v10@yahoo.com,0487540616,2020-12-14 14:52:30,JET - ASHLEIGH - 3 Seater Sofa,2762,534680001,469895,The spring came off together with screw. We managed to put back the spring but the screw is broken. Also  the left side of the of the recliner is a lot lower compare to right when the recliner is used.,240.00,Product Details: 534680001 JET - ASHLEIGH - 3 Seater Sofa Time since purchase: 2 years  1 month  0 weeks Name on order: Veronica Visca Purchase date: 13/11/2018 Store Name: New South Wales - Prospect Sales order: 414-469895  Issue description The spring came off together with screw. We managed to put back the spring but the screw is broken. Also  the left side of the of the recliner is a lot lower compare to right when the recliner is used.,On inspection  the customer complained broken mech on the LHF 3S and soft support seat foam on the RHF 3S.  Further inspection  the mech and zig zag springs were in good condition for the RHF 3S. The level of pocket spring support was less firm that the LHF 3S but in similar level of the two seaters. In my opinion  it is normal wear and tear BUT the customer was not happy with the explanation.  The mech of LHF 3S was broken and replaced it to the satisfaction of the customer.  Job done.  Cost $170  ** 9/2/21 ** On inspection  the customer complained LHF was not recliner as much as the RHF recliner after the last replacement of LHF mech. She insisted that the RHF seat foam was softer than the LHF seat.  (** More in the note **),2021-02-16 15:57:27,Reselect,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Catherine Sal,2
Springwood,SW,South QLD,112952,2018-06-11,Mateen,Allahwala,zain40@hotmail.com,0411124469,2020-12-15 11:02:28,CHARCOAL - CRESSIDA - Electric Recliner,4116,594210001,220777,1.Out of six recliners  one  recliner head rest is jammed  the motor make a noise but head rest doesn't move.  2. The second recliner experiences several rough jolts when closing and does not fully close. It requires pushing by hand.,340.00,1. Lhf front row  recliner h/rest not adequately fastened on rhf side  missing tnut bolt causing it to twist when operated. 2. Middle back row  single recliner motor detached at rear due to over tightening of fasteners  mec also exhibiting excessively worn pivot points producing creaking noises when operated.   Apart from the above  recliner are in very good condition.,Additional parts required (motor).  Quote: Cf  QR - QR for return visit 1. Supply and install internal fastener and reset h/rest (repaired on site during 1st visit). 2. Install new motor and mechanism supplied by Amart.  Returned to complete approved repairs. Approved repairs completed on site.,2021-02-16 16:52:43,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Emma-Kate Summerfield,2
Warana,WA,South QLD,113135,2016-03-01,Daphne,Langdon,dynamitecat@bigpond.com,0417950180,2020-12-17 14:39:49,STEEL - RADLEY - Recliner,6107,507930002,398726,Customer has advised that recliner mechanism on both Radley Recliners & Radley 3 seater with inbuilt recliners are beginning to seize and fail. The backrests are becoming difficult to push out and are not returning to their original position once fully reclined. Customer has advised that these issues are affecting both Radley Recliners (50793) & the Radley 3 Seater (50794) Filled out by Jack from Amart Cannington as customer doesn't have access to a PC,400.00,The customer pointed out that the two arm chairs are difficult to close.  The mechanisms are badly bent   used by her kids sms grandchildren   large size people. The two recliners in the three seater were tested and in for a sofa of this age . All kd clips are very lose and footrest mount.  The cu admitted that people with between the seats in the three seater as four people use them .  ??The customer is under the impression that she will get a new sofa set as per her golden warranty?   She then also mentioned she is willing to trade in this sofa set and pay in for an new smaller set . The customer wants to talk to CSC before any repair is agreed on.,Received both mechanisms abs installed then tested.  Kd clips sorted,2021-02-16 14:42:21,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Michaela Nicholson,2
Frankston,FN,VIC,113668,2018-08-22,Josh,Price,Josha87@hotmail.com,0422598198,2020-12-25 19:50:24,DARK GREY - SPARTACUS - Corner Lounge,3910,512030004,847107,The far left recliner has sagged and you can feel the struts on your backside when sitting in the recliner,90.00,2.5 seater recliners  Issue 1: pocket springs can be felt on both seat cushion when sitting  due to solid surrounding foams collapsing causing pocket springs to be exposed. X2 seat cushions  Issue 2: when reclining you can feel timber rail in lower back due to loose fill fibre compression leaving very little support on 2 x backrest cushions. Issue 3: LHF and RHF recliners material underneath legrest area torn in multiple areas on both recliners. Issue 4: RHF recliner on large angle when reclining due to twisted mechanism dropped on RHF back corner. Issue 5: all backs loose throughout lounge suite due to loose Kd brackets.  Lounge suite was in very good condition.,Issue 1: needs int 2 repairs x2 pocket springs and surrounding foams to be supplied by amart. Issue 2: needs int 2 repairs x2 refilling of lower backrest cushions. Issue 3: needs new material machine stitched under legrests  major offsite repair CS2 Issue 4: needs M2 mechanism replacement. Issue 5: needs int 3 x3  Customer has told me he refuses repairs and wants to discuss other options with Amart  customer believes other seat that currently have no issue will fail as well in time. Please contact customer to resolve.,2021-02-16 16:16:57,Reselect,Pocket Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Catherine Sal,Tammy Edge,2
Helensvale,HE,South QLD,115630,2020-07-12,Joanne,Winston,twin26@hotmail.com.au,0466662514,2021-01-16 09:35:55,ELEPHANT - ORLANDO - Right Hand Facing Corner Lounge Suite with Ottoman,4209,688550009,474146,The right side back cushion and the  seats are very soft and fall in !,300.00,2x backrest have large creases and are sagging. Customer claims they were like that on arrival and has only become worse. To repair will need to refill 2x backrest cushions.  Also  the seat cushion is collapsing between the 3 seater piece. To repair will need to add booster foam between the frame and springs to prevent the middle from sagging,Have re-filled 2x backrest cushions and added booster foam between the frame and springs. Job is complete.,2021-02-16 11:50:06,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,116628,2020-02-26,Alan,Esau,wrobi5@bigpond.com,0438779082,2021-01-27 21:30:03,BEIGE - SAN MARCO - Leather Electric Recliner,4740,511280005,387406,A small section of stitching has come undone. Faulty stitching.,160.00,The customer had a concern with the stitching coming undone on the front corner seam of the RHF armrest.  The stitch had broken and unravelled.,To repair this  a double needle single thread technique was used.  The area was sewn closed  then the threads were tied off and hidden.  The customer had no other concerns with their lounge suite.  The customer was happy with the repair.,2021-02-16 11:48:12,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Brenda Stewart,2
Tingalpa,TA,South QLD,116690,2020-02-02,Judith A,GAIR,judygair02@bigpond.com,0400748533,2021-01-28 15:44:58,TAN - ANTONIO  - 2 Seater Sofa,4160,615380001,826293,Each of the arm rests  on the 2 seater   have developed this dent close to the end of ea.  arm rest,490.00,the top of the arms on the 2seater at the front are higher than the arm top itself  this is caused by the arm foam is glued in properly or the arm frame front is to high for the top plate.,will quote as have to take away strip arms and repair foam/ frame ? reupholster and deliver back. job repaired and delivered back to customer.,2021-02-16 16:57:02,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Rachel Coutlis,2
Dandenong,DG,VIC,116737,2020-08-07,Vulindlela,Madonko,vuliyo@hotmail.com,0416987752,2021-01-29 11:35:31,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,3196,660970001,243157,There is a clanking noise coming from the left hand side reclyner when it is opening up   it has worked fine all along im not sure what has brought this about,0.00,,,2021-02-16 11:00:07,Changeover,,,,,,,Catherine Sal,,3
Glendale,WY,NSW Metro,116764,2017-12-31,Julie,Hamilton,Hamiltonsandj@gmail.com,0402243721,2021-01-29 15:36:05,CHARCOAL - CHASER - Theatre Suite,2326,526710002,771796,The recliner on the left hand side looking at the lounge suite has a twisted back rest   it’s recline release handle is broken and before it broke the recliner was difficult to recline.  The central seats springs ? Have sunken & it feels like there’s no support there making it difficult to get out of the lounge for some members of the family.,90.00,Fault 1 - Mechanism bent on LHF recliner Fault 2 - Broken plywood in the arm of LHF Recliner Fault 3 - Broken trigger cable on LHF Recliner Fault 4 & 5 - Foam has rolled off the spring cells on both centre seats,Inspection and photos taken Customer advised that repairs were more significant then what was though so either AMART or myself will be in contact for next steps. Myself if we order parts or AMART if they choose another resolution,2021-02-16 11:18:47,Reselect,Mechanism,Manufacturer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Catherine Sal,Richelle Suna,2
Osborne Park,OP,WA,116777,2019-12-31,Alpa,Hirani,Alpa.sailesh1988@gmail.com,0424572866,2021-01-29 17:15:28,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,6018,649500001,261767,The recliner is not closing well and the vision inside the sofa has deformed,130.00,The beam underneath the footrest on the recliner mech came loose. the screws pulled out of the wood,I turned the beam to get more solid wood in line with the holes on the recliner mech. Used new wood screws and secured the beam back in place. recliner repaired,2021-02-16 11:13:29,Finalised_technician,Mechanism,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,116885,2016-06-26,Darran,Brewster,dbre4552@bigpond.net.au,0438787847,2021-01-31 12:58:52,BROWN - CHASER - Recliner,4740,510660001,317357,When reclining the chair it is lopsided.,310.00,The customer had a concern with the backrest on one of their single recliners being wobbly.  Upon inspection the bolt securing the KD bracket on the LHF side of the backrest had broken through the vertical frame piece.   To repair this  the backrest was removed and taken outside.  The vinyl back flap removed  by taking out the spike strips.  The cardboard backing was broken.  The backrest was partially stripped by removing the staples holding the covering in place.  With the broken frame piece exposed I was able to cut the wood staples holding the frame piece in place.  Once I was able to remove the broken frame piece  it was used as a stencil to cut a new piece.,After that the new piece was cut  and the T nuts installed.  The new frame piece was installed  and screwed into place with a number of screws and right angle steel brackets.  New EK clips were installed to secure the zig zag springs in place.  The broken cardboard backing was removed and a sheet of 5mm Masonite was used as backing.  The backrest was re covered  and stapled in place. Once the vinyl backrest flap was replaced  I noticed the top layer of vinyl is separating in a few places.  This is not repairable.  It had not broken through the top coat.  The backrest was returned inside and clipped back on the recliner.  The customer was happy with the repair.,2021-02-16 11:46:57,Finalised_technician,Frame,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Naomi Hughes,2
West Gosford,WD,NSW Metro,117283,2019-02-26,Tammy,Wright,tawright29@outlook.com,0422893070,2021-02-04 14:37:33,BLACK - KENSINGTON - Recliner,2261,519500001,682153,Have no idea how damage happened. Product looked after. Cracks in upholstery  both left and right arm rest areas.,0.00,,,2021-02-16 15:50:16,Discount to Keep,,,,,,,Tammy Edge,,3
Bundaberg,BG,South QLD,117933,2018-01-26,Gary,Stockwell,gnstockwell@bigpond.com,0417739513,2021-02-12 16:40:37,CHARCOAL - CHASER - Recliner,4670,510660002,536682,Severe heart broken with your lounge. We have had this repaired once before & now we have discovered - how this has the material has separated then "flaked away." why we didn't notice is that we have a "cover that protects the material" & when we removed it to wash it - found the devastation. the whole lounge needs thorough examination from "the leather Dr" so we can either get this replaced or repaired. Please NOTE - We aren't here to get money back but either replace of repair. We aren't real happy - i said before this is second time getting warranty claim  Also note - we don't have a high traffic load & no abuse at all. please help us.,0.00,,,2021-02-16 09:11:24,Reselect,,,,,,,Catherine Sal,,3
Virginia,VI,South QLD,118225,2021-02-16,Nishant,Pathak,nishant_pathak_82@yahoo.com,0401683417,2021-02-16 14:34:08,MARBLE - SILVASSA - Coffee Table,4018,662700001,550168,I picked up the item today from Virginia (QLD) store. When I opened the packaging  I noticed that the table top has chips at 3 places. Please note that I picked it up today. It is frustrating that I have to go through the warranty assessment process for an item that I picked up today. May I request for a speedy response to sort this issue please.  I have attached pics showing all the 3 chips. Please let me know if you need any further information.,0.00,,,2021-02-16 14:53:42,Finalised_no_technician,,,,,,,Nicole Regester,,3
