STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Melrose Park,MP,SA,130018,2018-03-26,Mark,Ladhams,katydezata@gmail.com,0414591691,2021-07-31 13:45:10,BLACK - SAN MARCO - 3 Seater Chaise,5162,569290002,953493,The 1st seat has lost its support and you sit much lower than on the others. You notice back pain after sitting for a while in the first seat.,310.00,The LHF recliner has softened more than is a reasonable amount for its age  customer does not seem to be overly large.The rest of the lounge has an appearance to suggest the lounge is well looked after.,quote / report Installed new seat foam,2021-11-06 13:37:41,Finalised_technician,Foam,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Jessica Kyle,2
Rutherford,RD,NSW Metro,130250,2018-09-30,Julian,Gilliard,jules_2333@msn.com,0421376240,2021-08-03 19:00:59,DARK GREY - SPARTACUS - Corner Lounge,2320,512030004,812241,Recliner chair footrest leans to one side  has trouble latching when trying to put down   Springs can be felt in three seater & large gap formed between 3 seater seats   Poor manufacturing,90.00,Fault 1 -2 seater console lounge - Mech is bent Fault 2 3 4 5 - Foam spring cells have failed across all the seats,Inspection only  Updated quote to reflect repairs required Customer has a friend on the central coast that has a similar lounge and is doing the same thing. She is concerned that the cushions are going to jsut do the same thing again,2021-11-06 13:57:45,Reselect,Mechanism,Manufacturer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Angela Hyde,Jessica Kyle,2
Ballarat,BT,VIC,130546,2019-01-01,gordon,plumridge,gordonplumridge@gmail.com,0439633642,2021-08-08 11:38:08,CHARCOAL - SENTINAL - 3 Seater,3555,625790001,141887,I'm not sure how o supply photos as it is an electrical problem.,482.00,The lack of motion was due to a faulty button The reduced light was because of this. A drive bar bolt on the other recliner had come loose,Fitted a temporary switch so the cm could use the recliner relocated the drive bar screw New buttons now fitted,2021-11-06 14:08:48,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Angela Hyde,Kesaia Tavake,2
Hoppers Crossing,HG,VIC,130567,2019-10-03,Kuldip,Singh,Kuldipdeepsingh@gmail.com,0435992418,2021-08-08 16:50:25,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,3029,628790001,111523,The wood inside has been broken. I am not sure how it broken. I just observed one side has been gone downward  then I inspected underneath and saw broken wood. I send the picture.,450.00,The timber frame  installed at manufacture has failed resulting in the zig zag springs and timber being pulled away from the plywood border  chaise is not usable Item code: 035 3040346 The suite is in clean and tidy condition (3),On inspection the frame supporting and on the chaise unit has failed Timber frame work is used to anchor the zig zag spring rails and as a result is under high levels of tension. This job will need to be taken to the wk shop to carry out long term repair  quote adjusted Framework installed at manufacture to secure zig zag springs and external framework has failed  i have added hardwood frame to install zig zag springs  issue resolved   cm very happy. Job complete,2021-11-06 14:27:59,Reselect,Frame,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Angela Hyde,Jessica Kyle,2
Penrith,PH,NSW Metro,130716,2019-01-29,Corinne,Laurent,corinne.m.laurent@gmail.com,0468423043,2021-08-10 15:26:41,STEEL - ROWAN - 3 Seater with 2 Inbuilt Recliners,2760,587500002,998883,This lounge has become terribly uncomfortable over time once again and we are getting back pain once more. On both the right and left side the foam in the lumbar has significantly reduced as well as the foam in the foot supports. You will see in the pictures that the foam in the foot supports is so bad that the metal structure is very evident - and incredibly uncomfortable. It has been less than a year since we got this fixed the first time  how can we prevent this from continuing to happen?,90.00,- Attended customers residence to perform report. - Upon inspection found RHF and LHF seat backs frame can be felt when sitting in seat  this has occurred due to the foam failing. RHF and LHF seat bases have failed  foam has come away from the pocket springs due to lack of contact adhesive and low density foam. The RHF seat has failed so significantly that it has torn the material underneath seat base. - Likely Cause - Manufacturing - Lounge was in dirty condition.,- Both seat backs need foam added. - Both seat bases need replacing. Parts cannot supply full seat bases so we will need to build. - RHF material under seat base needs to be machine sewn to fix. This is an offsite repair.  NOTE  Have added repair costs to quote for review. Thank you.,2021-11-06 13:26:04,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Andy-Grace Elenoa Nonu,Jessica Kyle,2
Braybrook,BK,VIC,130818,2021-08-09,jenevieve,Georgi,k.georgi@gmail.com,0435001955,2021-08-12 08:28:50,BLACK - HEATH - Right Hand Facing Chaise,3336,685160001,146386,Hello  We recieved our couch this tuesday just gone (9/08/21). And once we opened it and set it up we noticed that the right arm on the chaise (facing the couch) was faulty. The hydrolic hinge is loose and the arm itself doesnt close properly/flush like the other arm. It sits off centre on the arm of the couch as seen in the photos.,130.00,1.Inspected to find the RHF arm rest was crooked. 2. There is a gap on the inside edge of the armrest that can’t be adjusted out. It appears to have a dip in the frame  or the armrest base is severely twisted. I believe the problem is with the armrest frame. 3. The unit was in exceptional condition. 4. Customer complained about the chaise sinking near the backrest.,Recommend the replacement of the unit as this is a problem with the frame. Q/R Attempted adjustment of the armrest lid. Was able to align to a square position. However i was unable to do anything with the dip in the frame.,2021-11-06 09:55:25,Finalised_technician,Frame,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Ann D'Ambrosio,Brenda Stewart,2
Auburn,AN,NSW Metro,130831,2019-04-16,Ratna,Khatri,khatriratna@live.com.au,0431641267,2021-08-12 10:40:26,LIGHT GREY - CONNOR - Corner Chaise,2150,632510001,933178,Hi good morning. My Connor corner chaise is sagging  dipping and sinking all the way down. It is very hard to sit on the sofa as we bought it just 2 years before and it was 7 years guarantee. Because of its sinking we are not able to used our cough at all. I actually don’t know the causes of damage but I think the product quality is very very poor not happy at all. So I kindly request to replace damaged sofa set as soon as possible. Thanks fir your cooperation.,90.00,Product Details: 632510001  LIGHT GREY - CONNOR - Corner Chaise Time since purchase: 2 years  4 months  0 weeks Name on order: Ratna Khatri Purchase date: 16/04/2019 Store Name: New South Wales - Auburn Sales order: 390-933178  Issue description Hi good morning. My Connor corner chaise is sagging  dipping and sinking all the way down. It is very hard to sit on the sofa as we bought it just 2 years before and it was 7 years guarantee. Because of its sinking we are not able to used our cough at all. I actually don’t know the causes of damage but I think the product quality is very very poor not happy at all. So I kindly request to replace damaged sofa set as soon as possible. Thanks fir your cooperation.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery)	$70.00	1	$70.00	 QUOTE/REPORT - Report if required	$20.00	1	$20.00	 Total:	$90.00,On inspection  the customer complained that 1/ he can feel uneven surface on the LHF  Middle and Corner seat 2/ The middle seat or RHF 2S was very bad shape Further inspection  1/ The dacron rolled up on three seats of concern 2/ The pocket springs dis-lodged Report only. Cost $730+gst to replace 3 seats inserts,2021-11-06 15:56:34,Reselect,Pocket Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Naomi Hughes,2
Yamanto,YO,South QLD,131084,2017-06-19,Kelly,Garnham,kgarnham757@gmail.com,0404102414,2021-08-16 11:07:47,BROWN - CHASER - Corner Lounge with Chaise,4305,527490001,727120,Recliner handle is not activating the recliner. Unsure what has caused it,110.00,Broken trigger on lhfr,Replaced trigger,2021-11-06 16:18:58,Finalised_technician,Trigger/Cable,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Troy Baldwin,2
Rouse Hill,RL,NSW Metro,133341,2020-10-23,raghuveer,chintoju,raghuveer.chinthoju@gmail.com,0422026683,2021-09-20 14:43:03,BLACK - MARISSA - 3 Seater Sofa,2155,548490001,28916,One Side of the seat has sunk in ..Not firm or comfortable like other 2 seats.,90.00,- Attended customers residence to perform report. - Customer complaining seat bases are softening and he believes RHF is worse. Upon inspection found all three seat bases had started to soften  this is occurring because the pocket springs have lost firmness.  - Likely Cause - Normal Wear & Tear - Lounge was in very dirty condition.,- No action required. Normal Wear & Tear.,2021-11-06 16:08:53,Finalised_technician,Pocket Springs,Normal Wear & Tear,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Andy-Grace Elenoa Nonu,Brenda Stewart,2
Gepps Cross,GC,SA,134371,2019-08-09,Karlie,Staples,karliestaples08@gmail.com,0412231173,2021-10-05 14:23:44,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,5073,417080002,1066382,Lounge is falling apart  There are a few stains I would like a new lounge or smoothing done it’s on 2yrs old and it’s buggered,90.00,Issue 1: 2nd from RHF back rest stitching has come undone. Issue 2: 3rd from RHF Back rest Stitching has come undone. Issue 3: LHF Back rest has stitching coming undone. Note: With all back rests recommend machine stitching. As access is difficult & strength can be an issue when hand stitching fabric. Also cause is most likely children jumping on back rests causing stitching to fail. Happy to try a hand stitch to see if we can get a result. If not i will quote machine stitching. Issue 4: Customer complains that fold out bed is very uncomfortable. Nothing obvious with mattress or mechanism  feels like every other fold out bed not the most comfortable. Note Customer wasn't at home & was dealing with the son who mentioned the fold out bed.,Report only. Though best to be a report only as there is further issues beyond original quote & cause not a manufacturer fault. (children).,2021-11-06 14:51:55,Finalised_technician,Stitching,Children,The Leather Doctor Adelaide Eastern Suburbs,THE LEATHER DOCTOR,Craig,Rawson,Marie Pollock,Michaela Nicholson,2
Morayfield,MF,South QLD,135683,2020-05-26,Kassandra,Cruddas,kassie_84@hotmail.com,0415798263,2021-10-25 11:45:32,STONE - SAN MARCO - 2 Seater Sofa,4504,569280001,1023339,Broke on  Mechanical swing arm reason for breaking unknown,170.00,Footrest hard to close and leaning to one side on RHF recliner of 2 seater suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Customer is heavy set. Mechanism not suitably weight rated for customer.   Suite is in reasonable condition.,Replaced mechanism. Customer satisfied with repair.,2021-11-06 09:04:20,Finalised_technician,Mechanism,External Force,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Durga Prasad Lingannagari,Naomi Hughes,2
Morayfield,MF,South QLD,136314,2021-10-28,Jasmine,Silcock,Jasminesilcock@hotmail.com,0405852865,2021-11-03 10:19:40,CHARCOAL - COLTON - Modular Ottoman,4506,645720001,1037301,Fraying of stitching around ottoman in multiple places.,0.00,,,2021-11-06 09:58:46,Changeover,,,,,,,Andy-Grace Elenoa Nonu,,3
Springwood,SW,South QLD,136318,2016-12-08,SATPAL,BRAR,brarsatpal786@gmail.com,0434416762,2021-11-03 10:35:14,BLACK - DIAMOND - Corner Lounge with Chaise,4113,559450001,196584,The PU leather is coming off and chase is not the same as it was comfy.,0.00,,,2021-11-06 10:11:01,Finalised_no_technician,,,,,,,Andy-Grace Elenoa Nonu,,3
Campbellfield,CF,VIC,136355,2021-02-20,jackie,McAllister,pjmcallister1@bigpond.com,0425859686,2021-11-03 14:13:22,WHITE - AMARI - Outdoor Sunlounge,3431,654040001,6540400,Dear Sir / Madam   We purchased 5xsunlounges back in Feb 2021- however never received them until July.  We finally got to use our pool lounges now that the weather is getting better.  The packaging says that each lounge holds 150kgs.  My husband sat on the first one and it ripped out of the frame.  My husband weights 85kgs.  He then sat on another one and the same thing happened.   As this was the first time using the lounges we are extremely disappointed and wonder how we will make it through the summer.  I note that the lounge has a 3 year warranty.  I'm concerned that these lounges wont last another week - given the warm weather is coming.  We would not have purchased precious furniture - as we have 3 children and our furniture needs to be able to cope with a family.   The lounges do not do what they state  and we would like a refund / option to exchange.  I believe there is a design fault with this product as the edge (bit where you sit and the back rest meet) is obviously weak and,0.00,,,2021-11-06 15:34:47,Reselect,,,,,,,Ann D'Ambrosio,,3
Everton Park,EK,South QLD,136364,2021-10-26,Matthew,Day,matt@yesit.com.au,0405180129,2021-11-03 15:49:53,GREY - HAMILTON - Outdoor Chair.,4000,653010001,124833,This damage was discovered after pickup on the 26th of October  I was damaged before unpacking. These photos were taken the day of the discovery. There is also a video which I wasn't able to upload with the wrapping still on the handles before finding the damage on the handles. One of the photos has the rust that was on the original protection wrapping.,0.00,,,2021-11-06 15:31:40,Hardgoods,,,,,,,Angela Hyde,,3
Ballarat,BT,VIC,136371,2018-12-27,Kylie,prior,kylieprior@bigpond.com,0400565807,2021-11-03 16:28:05,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,3352,628790001,141592,Not sure on cause as the chase has barley been used  it appears that the stitching and material is coming away at the seem like freying,0.00,,,2021-11-06 16:35:43,Reselect,,,,,,,Ann D'Ambrosio,,3
