STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Auburn,AN,NSW Metro,24999,2015-06-25,Shane,Griffin,shanegee777@gmail.com,0433777707,2018-02-07 13:46:11 ,EVOLUTION 3 Seater RHF Chaise. Upholstered in Microfibre,2077,51280,844390,***NO FEET ON THIS LOUNGE PLS CALL CM TO DISCUSS***I believe there had always been an issue with the couch from day 1  the chaise it self was out of shape and nothing like what it was in store. You simply sunk into the back of it with your legs never been level as it was one massive hump. The middle seat has sunk considerably fast and is extremely difficult to be able to sit in as its just so much lower than the rest of the couch. It has become more and more difficult to sit in over time and really is not what i was made to believe to happen in such a short time of its life span.,90.0000,The customer’s sofa has significantly soft seats on all the seats including the chaise. The customer told me the seats have been very soft since the sofa was delivered and thought it was normal.  The zig zag Springs are very soft and can be pulled away from the internal wadding very easily. This is a manufacturing issue that can only be resolved by replacing all the zig zag springs. This will involve totally stripping the sofa down which I believe renders a repair uneconomical.  Please contact the customer to discuss their options.,Inspection  assessment and report.,2018-06-09 12:39:40 ,Finalised,Zig Zag Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Natalie Saunders,Jamie Pavlic,2,
Hoppers Crossing,HG,VIC,30344,2015-03-07,Sheeninah,Nilsson,mobsie@hotmail.com,0432073380,2018-04-26 11:39:19 ,REBEL 3 Seater & REBEL recliner,3028,50716 & 50717,15930,The couch i believe isn't quality structure  the couch is sinking / springs frame ?  The chair is also sagging to one side and is noticeably on a slant. The couch is also on a slant please see pictures happy to provide more pictures. I'm a little disappointed as it had a 5year on receipt and my in laws thought this would last even longer as they are not heavy set people and no longer have children at home.  The couch has been well looked after by a working couple in there late 50's . I'm messaging as they were looking at buying a new couch as there's is ruined and they are unhappy.  Hope to back soon regards Nina,90.0000,The foam inserts of the seat cushions have excessively compressed on 3 of the seats on the suite. 1x single rec  LHF and centre seat of 3S couch resulting in uneven appearance and discomfort for Cm when using,I have spoken to Kaitlin @ CSC re proposed alterations to quote to allow for this job to be taken to wk shop to be disassembled allowing access for repairs. There is a possibility that the compressed foam on the 2 seats of the 3S may be as a result of CM lying across the seats with hips causing deformation of the foam between LHF and centre seats. Unable to prove this though. CM advised that she was not happy with quality of workmanship displayed in purchased suite and would prefer to get rid of it and pay for replacement if necessary  not really willing to entertain repair option as cm believes issues like this will continue to occur over life of suite. 15.06.18. Job closed as per CSC notes,2018-06-27 10:11:13 ,Discount to Keep,Foam,Design,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,Michelle Marshall,2,
Ballarat,BT,VIC,30617,2015-12-02,Craig,Swanson,swan1504@bigpond.com,0419118216,2018-04-30 17:02:41 ,ROCCO Corner Lounge with 2 Inbuilt Recliners,3350,51127,104237,An arm in the reclining mechanism has broke it is one that supports the recliner while in the reclining position.  It has never worked as well as the other recliner since new  when in the reclining position it has always drooped down where your right hand leg rests its as though it was bent or something from new it was just never square like the second recliner probably what has caused the arm to break evntually,170.0000,Right hand facing side of linkage heartbroken due to not being strong enough for normal use,replaced mechanism,2018-06-27 08:26:58 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Jamie Pavlic,Catherine Sal,2,
Tingalpa,TA,South QLD,30803,2018-02-09,Carly,Motu,carlymotu@live.com.au,0424653656,2018-05-03 12:13:34 ,MILLENIA 3 Seater Featuring 2 Electric Recliners,4178,57901,802749,The recliner that is furtherest away from the power cord will no longer recline and the button lights do not work (no power going to it).  The headrest for the recliner on the side of the power does not move all the way.,260.0000,1) the LHF recliner cup holder is not working as the little transformer in the arm frame has stopped working. likely cause manufacturer. 2) the RHF back head rest is not working as the motor will not push it all the way out. 3) the head rest mounting plates are bent and not helping for free movement. ## i removed the head rest to fit the new mounting plats and the head rest has a broken frame RHF side ply where the manufacturer has screwed the T-nut to close edge for the mounting plat. this has not helped the motor or the mounting plats and caused damage. likely cause manufacturer.,1) i need a new cut holder. 2) i need a new hear rest motor. 3) i need the mounting plates for the head rest motor. ## i have fitted the new cup holder and is working with no defects. i have remover the RHF back rest to the work shop then striped the head rest. i have removed the broken ply then glued and screwed a new ply panel into place. the new ply  motor and mounting plats are all working with no defects. all fixed,2018-06-27 08:46:38 ,Finalised,Transformer,Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Jamie Pavlic,Agalelei Faaumu,2,
Glendale,WY,NSW Metro,31060,2015-10-22,Jodie,Turnbull,joeturnbull74@gmail.com,0422195945,2018-05-07 16:07:07 ,CHASER Corner Lounge,2280,52749,720572,*** TO TECH - PLEASE DETERMINE WHETHER THIS IS A MANUFACTURING FAULT PRIOR TO REPAIR  ****  We use it everyday and it broke by itself  the spring are stuff and the fibric has come loose.  CM SUBMITTED ANOTHER Job # 32680 structure behind the storage is bent and fabric is loose and the side timber is warped.,90.0000,The internal pocket springs of the chaise have broken through the bottom between the zig zag springs and requires replacement. The backrest issue (excessive movement) was with the KDBrackets. The bolts were not secured tightly and this was done at inspection time to resolve this issue. The wire which runs through the zig zag springs from the rear to the front has broken and when the dustcover was removed part of the plywood fell onto the ground. The wire was horizontal to the ground penetrating the knee roll cushion and about to pierce through the fabric. The wire was immediately tucked behind the panel to prevent this from occurring. The knee roll area at the front of the lounge is flat and lost its curved appearance. It is felt there is a combination at play here of Customer wear and tear  design and manufacturing. 2nd seat from the left seated cushion noise is coming from the seat. Internal pocket springs can be felt through the surface. Rest of damage is as per notes.,It is impossible to tell if the chaise issues are a result of customer abuse. The cm has young children and it is possible that they have contributed to the overall issues on the lounge. As stated customer damage can not be ruled out on the basis the chaise can only be described as fair condition for almost 3 year old. See notes for further details. Customer kept reporting further issues with each visit,2018-06-27 15:03:06 ,Reselect,Pocket Springs,Manufacturer,The Leather Doctor Hunter valley,THE LEATHER DOCTOR,tim,Aynsley,Sharmin Sultana,Michelle Marshall,2,
Ballarat,BT,VIC,31631,2016-08-09,Anita,O'Day,anitadayz@hotmail.com,0409962143,2018-05-15 20:21:50 ,Spartacus recliner,3352,51200,111137,The recliner won’t close up and the footrest is tilted and hits the floor when attempting to fold the footrest back into a normal seat position. This is making the seat unusable.,194.0000,linkage broken due to not being strong enough for normal use,replaced mechanism  the lounge was in fair condition and not too dirty but there was no shortage of cat hair on it  the environment the lounge is in was an absolute pigsty as you can see,2018-06-27 08:38:17 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Jamie Pavlic,Kaitlin Evans,2,
Rockhampton,RK,North QLD,31847,2016-06-18,Hailey,Keene,haileytelyce95@hotmail.com,0458081995,2018-05-19 08:10:44 ,Spartacus 3 seat and Spartacus inbuilt recliner’s x 2,4715,51201,319419,I have tried to submit this for 6 months now. When I call the stall they can’t help me. We havn’t owned the Recliner lounge for long. The recliners havn’t held up they don’t recline your legs up like they did when we purchased. It is an extremely big and comfortable lounge sweet I can’t fault it otherwise but now the recliner can’t hold your legs up properly and it’s happening to the the other 3 seater. Also very hard to shut and makes so unusual noise. We are wanting to use the warranty and pick out another lounge that will actually last especially the legs recliners my grandparents have had recliners for 10 years and the legs still full recline. But disappointed in this product in regards to the leg recliners   Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx x x x x x x x x. X x x x x x x x x x x. X x x x x x x x x x x xxxxxxxxxxxxxxxxxx x x x x. X x x x x x x x x x x x x x x x x x xxx x,0.0000,Customer non responsive. Not able to book this visit,Customer non responsive. Not able to book this visit. Please see notes. If things change please rebook this customer but at this stage this SR is going no-where.,2018-06-26 19:08:06 ,Finalised,Mechanism,Normal Wear & Tear,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Layna Wilson,2,
Hoppers Crossing,HG,VIC,31904,2017-12-13,Amireh,Fakhouri,amireh_fakhouri@hotmail.com,0404360848,2018-05-20 14:24:26 ,Spartacus,3551,51203,74527,The sponge in the sofa has completely flattened within less than 6 months of purchase. The 3 seater foam has dintend in the middle and your sitting on metel. We need to put a pillow behind our backs because it’s so bad. This is very bad quality as you do not expect for it to flatten within 6 months when we paid $1 900 for them.  I’m not happy with this quality and want a refund.,90.0000,The foam inserts of the LHF single recliner unit of the 2S module of the corner suite on both the seat cushion and backrest have compressed excessively resulting in discomfort to user as springs and internal framework can be felt when used. PO Number: 20 17 0926,On inspection and discussion with cm   was advised that cm usually sits in the affected seat  there is significant compression of the foam inserts on the above noted seat  whereas the internal inserts do not display the same degree of compression on any of the other seats in the suite  I would suggest that the seat is more used by the cm who is of a solid build. Repair option ie addition of foam bolsters has been dismissed by cm on site claiming that he would only consider complete replacement of the 2S module of the suite. "Repairs are not acceptable". . however the issue can be overcome by the addition of foam inserts so have adjusted the quote as such pending discussion and decision from CS.,2018-06-26 14:55:10 ,Reselect,Foam,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Anyssa Chorvat,2,
Hoppers Crossing,HG,VIC,31911,2015-11-23,Alice,Taylor,alice.delaney80@gmail.com,0423858911,2018-05-20 16:10:42 ,Spartacus 6 seater corner suite,3029,51203,29872,Two of the recliners have bent at the mechanism and one has broken. We are unsure of what has caused this. They have all broken within the last few months,250.0000,LHF rec mech on 2S unit rec has snapped at leg-rest  rec function not operating. LHF rec mech of 2S unit with centre console has significantly twisted at the leg rest area  resulting in significant slant when extended and difficulty in closing. PO NUMBER: CE 4318-2  ITEM CODE: 51203,Replaced 2 x rec mechs using parts supplied  issues resolved. Job complete,2018-06-27 16:59:48 ,Finalised,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,kim Blair,2,
Beenleigh,BL,South QLD,32458,2017-03-29,Horohia,Tawhiri,katrinatawhiri@hotmail.com,0432638015,2018-05-28 16:31:16 ,EASTON Recliner. Upholstered in Rhino Suede,4128,54901,109636,There are small tears in the back of each recliner  that were caused by the jammed leg recliner. Every time it opens there is always a struggle and then to put the seat back down you have to push it in a certain way. The seat itself is not functioning correctly and in turn damaging the material. It also is not kept up against a wall.  The recliners material isn’t in immaculate condition with a few easily removed markings and normal wear from everyday use. because we have two toddlers  it is in used condition and that is why we were directed to purchase the Smart care fabric system with 5 year protection plan.,480.0000,1/. I attended the appointment to repair 1 Single recliner. Cm said to me its all the recliners.  2/. I inspected both Single recliners and both recliners on the 3 seater.  3/. 4 mechanisms have failed.  4/. Cm said she tried to put all her issues on her report but she wasn't able to.,No work carried out during inspection.  1/. In my opinion the 3 piece suite has had a lot of use.  2/. It is heavily stained and in poor condition.   3/. If we replaced the mechanisms I believe we would have further issues in the future.  I am more than happy to replace the mechanisms  if that is what you decide. I replaced the 4 failed mechanisms.  The customer was very pleasant during repairs and was very happy to have the recliners working again.  The lounge is well used and has had a hard life I can't guarantee this is not going to happen again.,2018-06-26 17:53:07 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,AMY BLATCH,GRAHAM  MACDONALD ,2,
Gepps Cross,GC,SA,32665,2015-10-08,kyla,Drew,kyladrew84@gmail.com,0422591613,2018-05-31 14:44:29 ,sentra corner chaise,5074,51615,968286,one of the springs in the corner cushion is sticking up and created a hard lump  also a part of the structural wood down the bottom has snapped  that snapped when my father went to get up from sitting on the couch.,310.0000,Frame on chaise section broken in the centre of the front section of the lounge  there is a foot at the rear but not at the front - if there was this wouldn't of happened. Pocket springs damaged on corner seat.,Repaired frame using timber metal brackets and screws - I didn't have a foot on me that was the correct height to install on the front of the lounge. Replaced the pocket springs on the corner lounge.,2018-06-26 19:27:39 ,Finalised,Frame,Design,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,George Mylonas,2,
Auburn,AN,NSW Metro,33025,2018-03-01,VICTORIA,LONERGAN,vim8375@yahoo.com,0424883815,2018-06-05 18:22:23 ,ROWAN Recliner,2067,58749,879581,Customer emailed store regarding the broken trigger of the recliner. Lodged the claim on behalf of the customer.,110.0000,Customer complaint is that recliner doesn’t Open,Suspected broken trigger cable. At time of repair found cable not faulty but trigger realise bracket had fallen off mechanism release bar. Replaced nut and screw reattached mechanism release trigger  tested all ok. Customer happy.,2018-06-27 10:56:54 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Services Pty Ltd,THE LEATHER DOCTOR,IVAN,CORNALE,Jamie Pavlic,Catherine Sal,2,
MacGregor,MG,South QLD,33166,2016-09-02,Gurpreet,Singh,gursingh15@gmail.com,0437915222,2018-06-07 17:42:41 ,Matrix sofa  3 seater,4109,50720 and 53574,303256,Have look on pics.,490.0000,The foam overlay on the seat has moved on the rhf end with the result the foam has formed a large lump on the front of the seat and kickboard. To repair the sofa needs to be stripped and the foam repaired.,Report and quote Repairs completed and appt booked on 25/6 to return sofa.,2018-06-27 12:53:31 ,Finalised,Foam,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Jamie Pavlic,kim Blair,2,
Penrith,PH,NSW Metro,33231,2013-12-27,Tanya,Willetts,tanyawilletts21@gmail.com,0402335432,2018-06-08 15:50:10 ,Clifton Theatre Suite,2750,43332,926130,The lever used to activate the recliner of the two-seater part of the lounge is fraying and close to snapping.,110.0000,The parachute cable has failed.,Supply and fit new parachute cable  Competed,2018-06-27 15:01:18 ,Finalised,Cables/Leads (Electric),Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Sharmin Sultana,Janice Infante,2,
Virginia,VI,South QLD,33280,2014-05-09,Jawala,Mogridge,jaala.mogridge@outlook.com,0477684338,2018-06-09 16:10:55 ,Berkeley theatre suite,4114,43398,391807,The 2 middle chairs recliners wont fold away properly. Most of the time it stays up. The 2 levers on the far left and the other on the far right hand side that are used to recline are handing by a thread.,210.0000,1/. 4 seater lounge.  2/. Middle 2 recliners have snapped trigger release cables.  3/. RHF recliner is stuck in the open position.  4/. Customer didn't have the suite connected  in my opinion it's been like this for a while.,1/. I removed the 2 snapped trigger release cables and fitted new ones.  2/. RHF recliner mechanism needed to be disassembled and cleaned of dust and grime. I reassembled the mechanism and connected the lounge together correctly.  Customer happy with repairs.  The suite is in used but good condition.,2018-06-26 18:16:24 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,AMY BLATCH,GRAHAM  MACDONALD ,2,
Coffs Harbour,CH,NSW,33303,2017-07-01,zac,maynard,zac.maynard@outlook.com,0413075442,2018-06-10 13:20:21 ,SPARTACUS 6 Seater Corner Suite,2452,51203,228672,photos A  B  C  shows couch has a lean at end recliner which causes your back to twist slightly when sitting and discomfort  this lean also creates much noise when sitting and removing from couch. Cushions also in all areas which have been used are worn out within 12 months   Photo D  shows cushion spread apart when being used can feel wood whilst sitting.  i have have also been in contact with people with the exactly the same problem with this product .  The only reason i believe these issues are caused is from simply being used which is unacceptable within the time frame that  i have purchased this product,0.0000,complete reselection,complete,,Reselect,Frame,Customer Perception,C & R Upholstery,C & R UPHOLSTERY,Colin,Williams,Jamie Pavlic,,2,
Tweed Heads,TH,NSW,33338,2017-06-25,Tony,Jordan,235542@noemail.com,0411299839,2018-06-11 09:49:52 ,Chaser Recliner,2485,51066,235542,Recliner falls back to far when fully reclined  its only recently started doing that Elderly customer and he's having trouble getting back up,130.0000,Back rest is very loose and unstable,T Nuts were replaced to secure KD brackets,2018-06-26 16:49:20 ,Finalised,KD Brackets,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Jamie Pavlic,Jennifer Parker,2,
Rockhampton,RK,North QLD,33359,2017-11-30,Mickaela,Melbourne,m.kathleen739@gmail.com,0448850810,2018-06-11 13:03:59 ,Spartacus 6 seater corner suite,4701,51203,341163,I was sitting on the couch with my 2 year old and went to recline back and heard a snap. The recliner went right back so we jumped off. Now the couch sits on a slope and is crooked.  I believe something has snapped in the frame.,240.0000,Based on the job description  I assumed I would be taking the backrest away for a major frame repair   but after having a closer look  we could clearly see the KD posts for the mech were horribly bent. This is a very unusual issue which we rarely see,This is a simple repair as we now  just need to replace the mech. Unfortunately we did not take a mech with us as the job discription was misleading  so we will now need to order a new mech and return to repair. 26.06.18 Returned to customer with the required mechanism.  Removed the damaged one and rebuilt the new one onsite. Fitted  tested and all working as it should. As soon as the customer saw the finished lounge  she could clearly see the improvement.  Repairs now completed for this customer.,2018-06-26 22:33:51 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Kirra Organ,2,
Glendale,WY,NSW Metro,33433,2015-08-25,Richard,Bauhof,richardbauhof@live.com,0412835558,2018-06-12 13:11:40 ,Martin,2281,53110,718026,This lounge has had the same problem before and not fixed properly as it has done it again The chaise recliner does not line up with the rest of the lounge and is very unstable and rocks.  Also you will just be sitting in the lounge and the chaise just sometimes reclines without you touching the mechanism to recline.  It is faulty and dangerous and I need it rectified,210.0000,Issue 1: KD brackets were loose on the chaise backrest  due to the design. Issue 2: the internal gas strut  needed adjusting  to stop the backrest from randomly reclining.,Issue 1: tightened up all the bolts to do with this issue. Issue 2: adjusted the internal gas strut/- please note we cannot guarantee this from reoccurring  due to the nature of the part.,2018-06-27 13:01:17 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Jamie Pavlic,Phil Reid,2,
Capalaba,CA,South QLD,33468,2015-08-28,Sonia,Trouchet,soniatrouchet@gmail.com,0418633504,2018-06-12 18:52:57 ,Spartacus 6 Seater corner suite,4157,51203,367357,**** have put in for 2 mechs but could possibly only be 1 *****  The back of the lounge and the recliner on the end seat are broken. Recliner doesn’t close properly and the back is leaning. The recliner on the seat next to it squeaks so suspect it may be broken also.,210.0000,the rhf mechanism is bent and needs replacing and the mechs need to be ajusted on the connector bar so there is no gap,replaced mechanism  and ajustments customer happy,2018-06-26 15:11:44 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Layna Wilson,2,
Springwood,SW,South QLD,33473,2017-03-12,Sai,Khan,saikhan86@hotmail.com,0450767987,2018-06-12 20:05:40 ,SPARTACUS 6 SEATER LOUNGE,4127,51203,200935,Hi  So our Seat with the Single Recliner with the Console   the Stitching has come apart again as it got repaired almost 3 weeks ago it is the only part of the seat that is coming apart.  Could it be Stitched a bit stronger please. Also we have a function on the 16th of June could it be fixed before that please.  This will be the 3rd time someone will have to come out to fix it.,0.0000,1/. Small amount of stitching has failed.  2/. I repaired this area recently.,1/. I resewed the failed area.  2/. This seat is the most used on the suite. I explained to the customer they should close the foot rest on the recliner before getting off.  I understand this is covered under leather doctor warranty. If this issue happens again I believe it's not my work but the customer not using the recliner correctly.  The lounge is in good condition.,2018-06-26 18:54:44 ,Finalised,Stitching,Customer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,AMY BLATCH,Jennifer Parker,2,
Rockhampton,RK,North QLD,33507,2016-02-23,Sarah,Collins,ashnjac@hotmail.com,0423854875,2018-06-13 13:06:42 ,Spartacus 3 seater,4701,51201,315016,The arm under the recliner has bent  it appears that the piece of wood the is attached to the recliner has had the screws come out of (they are not very long screws) and that may have caused the arm to bend but I don’t make furniture so I could not in all honesty state that this is the cause of the damage. Someone more qualified is more than welcome to come and inspect the couch,170.0000,The LHF footrest on the recliner was horribly bent and would not close at all. Also the timber footbar under the same recliner was also very loose  the srew had come away and would not screw back into the timber.,We removed the damaged mech and replaced it with a new 888 mech (rebulit onsite)   We then tightened the foot bar by changing the position of this bar we could screw the screw into fresh timber so that it would hold.  We educated the customers on the best method of use for these XL wide footrests . Tested and all working as it should. Repairs completed,2018-06-26 22:26:07 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,George Mylonas,2,
Springwood,SW,South QLD,33556,2014-11-03,Megan,OShea,meggy9433@hotmail.com,0409596356,2018-06-13 23:47:16 ,Konga,4128,44863,128428,The padding and lining on the underside of the recliner part of the lounge has torn and has caused the chair padding to collapse.  As it is underneath the lounge  it is difficult to take photos of the issue given the dark nature of the lounge.  You can clearly see from the photos  padding or fill has fallen out of the lounge causing the chair to not be able to folded back into normal position.,180.0000,1/. Single recliner has failed lining under knee roll.  2/. Knee roll foam has fallen out.,1/. I refitted the knee roll foam.  2/. I attached new lining under knee roll.  3/. Customer said she has had many problems with lounge. I did my best to repair the recliner.  The lounge is 3 years old and looks well used.  In my opinion the customer will be making further claims in the future.,2018-06-26 18:31:45 ,Finalised,Lining,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,AMY BLATCH,GRAHAM  MACDONALD ,2,
Osborne Park,OP,WA,33610,2018-02-21,St John,Ambulance,kai.west@stjohnambulance.com.au,,2018-06-14 17:51:16 ,Kensington Recliner,6004,51950,232126,We are having issues  as shown above in photos  with each of the four recliners purchased 21/02/18. All of them have structural issues and wobble when not reclined and worse when reclined. Recliner 4 was previously seen by a technician but it is still damaged and wobbling.,330.0000,All 3 these chairs feel unstable when you have the chair reclined. When it is not reclined it is not that bad.,I removed all the backrests off the chairs. All the KD brackets were loose. I tightened all of them. I then placed each chair upside down. Most of them had screw loose holding the recliner mechanisms onto the wood frame. Then the recliner mechanisms itself also had a lot of bolts that were loose that I also tightened. After this the chairs were good to use. The 4th chair has been abused. Someone must have pulled them self out of the chair by holding on to the front part of the leather. I ripped the leather completely open about 10mm from the seam. THESE CHAIRS HAVE GUYS USING IT EVERY DAY MOST OF THE DAY. If I look at the ripped chair it is clear that they do not use the chairs the way it is designed for.. I sat on each one in the reclined potion after it was fixed and it is all good.,2018-06-26 21:44:01 ,Finalised,Mechanism,Design,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,AMY BLATCH,Natasha Smith,2,
Dandenong,DG,VIC,33619,2012-02-29,jacqueline,yeoh,yeohshane@optusnet.com.au,0416688957,2018-06-14 22:29:47 ,REVOLUTION CORNER SUITE,3910,43154,59955,Either the leather has stretched or the foaming inside the cushions was not sufficient but the lounge  in parts now looks overstretched and saggy and uncomfortable to sit on especially the chaise,380.0000,Chaise seat and seat next to it have collapsed. Overall the lounge is quite soft and the leather is stretched.,The seat next to the chaise has foam starting to fall through the side  extra foam and webbing could be added to stop this. I could find no fault with the base of the chaise looking inside the lounge. The pocket springs and foam may require changing or booster foam added. The repairs for these 2 pieces would improve the seats although the leather would still be stretched and the seats still soft due to the design of the lounge. It is 6 years old with a soft fill top and pocket springs which make the whole lounge softer in feel.  I will submit a quote to repair the 2 seats. CC advised to discuss with customer if repairs are to be approved. Returned and repaired as quoted  seats were more supportive and improved in appearance.,2018-06-27 11:57:10 ,Finalised,Pocket Springs,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Jamie Pavlic,Kirra Organ,2,
Joondalup,JP,WA,33663,2015-05-19,Dave,Butler,weedyhogg@hotmail.com,0411663487,2018-06-15 17:09:56 ,Buxton Recliner,6027,50693,842372,we have been having problems with black material appearing on the floor at various intervals over the past 6 months. I turned one of the chairs over to find the material is wasting away. If you touch it  it drops to the floor. We have 2 armchairs and the same is happening to both.,170.0000,Dustcover on both single recliners disintegrating. It crumbles away when touching it,Dustcover on both single recliners replaced.,2018-06-26 20:12:40 ,Finalised,Lining,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Janice Infante,2,
Morayfield,MF,South QLD,33693,2018-02-12,Michael,Camen,michael_camen@hotmail.com,0411085886,2018-06-16 12:32:06 ,KELLER,4510,60356 and 60357,990457,Lounge is showing excessive signs of wear and tear considering how long we have had it and the amount of use it gets. The lounge material is fading in some parts  fraying  loose threads etc.  Due to only being able to upload 4 photos I could not show all of the damage. Can send through more if necessary.,90.0000,Lounge surface is pilling due to frictions from the customer using  their lounge over time of them having their lounge. This has happened as a result of the materials used susceptible to this type of wear like  pilling and pulling and the material getting caught on clothing ect.  Also there is fading on the front section of the lounge materials. This is a possibly a result of the  pigments in the material coming off rom use. Materials used inadequate for designed purposes.,No repair,2018-06-25 08:12:32 ,Finalised,Peeling,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Natalie Saunders,kim Blair,2,
Campbellfield,CF,VIC,33758,2017-07-02,Ian,Alvarez,inpalvarez@yahoo.com,0452415113,2018-06-17 16:04:45 ,Pheobe,3032,57674,571659,The stitching seems to have uncome undone for all we know it could have been like that since time of purchase we only noticed it today as we were tidying up and putting the protective throw rug on the item. We have looked after this item with great care and do not own animals nor have children.,160.0000,The customer directed me to the rh top corner of the backrest cushion of the chaise section of the lounge suite.  The stitching in the corner of the cushion (running both down the side and along the top) had burst.   A close inspection of the thread found it was frayed indicating that it is likely to have broken under the stress of use.,I repaired the stitching during my visit,2018-06-27 12:18:46 ,Finalised,Stitching,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Jamie Pavlic,Natasha Smith,2,
MacGregor,MG,South QLD,33798,2018-01-21,Kelly,Curry,kellycurry5@bigpond.com,0412559760,2018-06-18 12:10:34 ,Cressida 3 seater,4511,59423,329882,Customer didn't want to submit claim herself so am submitting in store on her behalf. The electrical component on her 3 seater is not working and hasn't worked properly since she got the goods. It sticks and she has to turn it off and restart it to get it to work. Customer would like to have a tech out to fix it but is also quite upset with her experience at Amart in general and might like a discount for the inconvenience.,130.0000,RHF cupholder on RHF recliner temporarily works. After turning on and some time the cupholder stops working. Electrical fault in design.,Replaced RHF cupholder on the RHF recliner on the 3str electrical recliner. Customer satisfied with repairs,2018-06-27 16:49:31 ,Finalised,Trigger Button (Electric),Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Sharmin Sultana,Michelle Marshall,2,
Lawnton,LA,South QLD,33811,2016-12-18,ALISON,LUSCOMBE,jimmyali@optusnet.com.au,0412588256,2018-06-18 13:41:02 ,Spartacus,4500,51201  51200,367332,the mechanism on the recliner snapped when we closed them  not strong enough for the width of the recliner as this is the second time it has happened.,250.0000,Multiple issues with this suite.  1- Footrest hard to close on single stand alone recliner. Mechanism arm is bent and broken.  Possible causes are customer has tried closing footrest when backrest is in recline position and or not closing the footrest evenly in the middle of the board. Unable to determine cause of damage.  2- Footrest hard to close on RHF recliner of two seater suite. Mechanism arm is bent and broken. Possible causes are customer has tried closing footrest when backrest is in recline position and or not closing the footrest evenly in the middle of the board. Unable to determine cause of damage.   Overall condition of the suite is average for its age.,1- Replaced mechanism in recliner. Customer satisfied with repair.  2- Replaced mechanism in recliner. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Motion 2 $80.00 & 2- Motion 2  $80.00. Total invoiced excluding GST $250.00.,2018-06-27 12:02:07 ,Finalised,Mechanism,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Jamie Pavlic,AMY BLATCH,2,
Benowa,BE,South QLD,33844,2017-07-06,Michael,Brough,mickmar@me.com,0410382259,2018-06-18 17:19:16 ,Millennia 2 Seater,4314,57900,504570,The buttons on arm rest intermittently stop working  light for power switch is also dim  compared to the single seater we have,130.0000,RHF cup holder working intermittently.,Have replaced RHF cup holder. Job complete,2018-06-26 20:56:37 ,Finalised,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,AMY BLATCH,2,
Hoppers Crossing,HG,VIC,33955,2018-01-12,Catherine,Beahan,cathbeahan@yahoo.com,0418722650,2018-06-20 12:04:58 ,SPARTACUS 3 Seater with 2 Inbuilt Recliners.,3024,51201,71649,The stitching has come apart at the front of the seat (in the join area) of the left hand side of the 3 seater lounge.,200.0000,The section of stitching at the junction of the 4 fabric panels on the seat cushion of the LHF rec seat on 2S has come apart  internal wadding visible The 2 x rec seats on the 2S have been incorrectly positioned on the base frame  at manufacture resulting in a large gap between the seats. PO NUMBER: 20171115,Hand-stitched the  failed area of stitching onsite  issue resolved  I have also re-positioned the rec seats on the base frame correctly  ( quote adjustment approved by CSC)  gap is no longer an issue  cm happy. Job complete,2018-06-27 16:50:37 ,Finalised,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,Catherine Sal,2,
Helensvale,HE,South QLD,33956,2018-01-31,Marg,Egan,marg_s@live.com,0429675424,2018-06-20 12:14:38 ,spartacus recliner,4211,51200,414600,When I received the recliner it had more support on the left side of the seating than the right and over the time that I have had it has gotten progressively worse and now when I flip the recliner out I can here grinding underneath. Because of this I need a replacement.  I live on my own and have no pets.,225.0000,single recliner was noticeably leaning to one side on the seat area. Customer also said there was a noise sometimes when the mech was used,Inspected and found the pocket springs poking out the bottom and tangled around the mech. Called CS advised we would need to replace springs and possible surrounding foam however the mech seemed ok. Yes go ahead. Replaced the pockets springs and replaced the outside foam as this has compressed and lost shape excessively considering the age of the lounge. Wrapped the foam and springs in dustcover to give it extra support. explained to customer that the springs was catching the mech and that would have been the noise. Customer tested the lounge and was happy with the result  the seat was now sitting even and comfortable.,2018-06-26 16:15:48 ,Finalised,Pocket Springs,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,AMY BLATCH,Catherine Sal,2,
North Lakes,NS,South QLD,33990,2015-09-29,Adam,Morgan,adam.morgan@live.com,0438439045,2018-06-20 18:28:03 ,Hurley 2 Seater Sofa,4019,51072,200127,Rear leg of the two seater sofa has snapped. Possible flaw in leg  require replacement leg,130.0000,Leg of 2 seater suite has broken under seated weight. Possible cause is leg has not been secured to seat base and has angled outwards under seated weight causing it to break. Unable to determine cause of damage.  Suite in good condition.  P.O No. 015- 2775461,Replaced leg. Customer satisfied with repair.,2018-06-27 08:53:14 ,Finalised,Legs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Sharmin Sultana,Natalie Saunders,2,
Ballina,BA,NSW,33998,2018-04-25,Regan,Kelsall,regan_kelsall@hotmail.com,0438365027,2018-06-20 20:17:33 ,Fontana RHF Corner Chaise,2477,53990,202792,Brand new lounge. Corner cushion is at least 5cm lower than the other cushions and the back rest is also 5cm lower than the rest of the lounge. All cushions have lost firmness however this cushion is extremely flat and the material is left very loose.,0.0000,,,,Discount to Keep,,,,,,,Natalie Saunders,,3,
Frankston,FN,VIC,34109,2016-09-10,Michael,O'Boyle,mandasmits@bigpond.com,0439528100,2018-06-22 16:05:23 ,RUMPUS Corner Chaise with storage ottoman and sofa bed,3977,41708,820046,My 11 year old sat on the end of the sofa bed and the metal joins have snapped  making the bed unusable and if we pull it out again the metal that has snapped will rip the fabric,0.0000,,,,Reselect,,,,,,,Janice Infante,,3,
Ballarat,BT,VIC,34171,2013-08-07,Tammy,Stapleton,tamii1977@hotmail.com,0488435827,2018-06-23 16:56:13 ,Kongo,3356,44864,68104,The cord for recliner has snapped or come off was only repaired recently as trigger had broken but now the cord itself has broken chair won’t recline,110.0000,cable snapped at trigger,replaced cable,2018-06-27 08:24:20 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Sharmin Sultana,kim Blair,2,
Preston,PN,VIC,34191,2018-06-22,Don,Warnakula,raneshsu@gmail.com,0459850564,2018-06-24 11:24:07 ,Giavanna corner,3064,61171,836410,1 x adjustable headrest needs to be fixed into place.,0.0000,,,,Changeover,,,,,,,Alicia Lahey,,3,
Preston,PN,VIC,34221,2017-05-25,Kim,Duncan,kd_@live.com.au,0411486618,2018-06-24 16:21:35 ,Nixon 4 seater sofa,3088,33765,820332,Couch is covered as seen in above pictures 24/7.  Seam in far corner cushion along chaise side has come undone. Thread appears very loose.  Mostly unused section of the couch as in corner.  Our dog lays on floor comes into contact at base of the couch with rare occasion ontop.  Slight dirt marks on couch.  Am going to attempt to barrier newly open seam with cushions etc as I am worried dog might notice and explore open seam.   Am hoping can be organized quickly as do not wish for seam to open or get larger or frayed with time. Kind regards  kim.,160.0000,The cusromer pointed out a section of stitching undone on the chaise backrest the section of stitching was about 15-20 cm in size.,The section of stitching was resewn onsite. The customer has a dog that could potentially cause an issue because she said he was trying to get to it.,2018-06-27 08:40:51 ,Finalised,Stitching,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Jamie Pavlic,kim Blair,2,
Bankstown,BN,NSW Metro,34239,2018-04-06,Abir,Chami,abbyc1977@yahoo.com,0414188949,2018-06-24 22:16:22 ,Diamond 3 seat sofa,2200,50952,888690,The right arm of the 3 seat sofa has come loose and has excessive movement unfortunately the photos I’ve uploaded won’t show the movement but it won’t let me upload the video footage I have of the movement I am not sure what has caused this but am disappointed that only after 6-7 weeks of having the sofa delivered that I would already have a problem I would appreciate this issue to be fixed as soon as possible thankyou,200.0000,The customer’s 3 seat sofa has a LHF armrest that has significant movement during normal use. This issue requires further internal investigation  there is an obvious manufacturing issue. I suspect the staples used during manufacture have detached.,The dust cover and appropriate leg was removed revealing as suspected  the staples used during manufacture had detached. The frame was braced with steel and self tapping screws  additional self tapping screws were used to strengthen the LHF armrest. The movement in the armrest has been significantly reduced. The LHF armrest has approximately the same movement as the RHF armrest. The customer’s father tested the armrest and will monitor it. The issue has been rectified no further action required.,2018-06-27 10:45:38 ,Finalised,Frame,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Jamie Pavlic,Natalie Saunders,2,
Mackay,MK,North QLD,34366,2018-02-08,Mrs,Davies,350076@noemail.com.au,0456021234,2018-06-26 12:10:09 ,Kensington Recliner- Black,4740,51950,350076,Stitching is coming apart on lounge. lodged claim for customer in mackay store.,0.0000,,,,Changeover,,,,,,,Natalie Saunders,,3,
Springwood,SW,South QLD,34374,2018-05-18,Kylee,Maister,kylee.maister@gmail.com,0423575370,2018-06-26 13:13:21 ,Chaser recliner,4165,51066,218792,The seen has come apart,140.0000,,,,Changeover,,,,,,,Natalie Saunders,,3,
Cockburn,CB,WA,34390,2017-07-25,diny,Van brakel,dinyvb@bigpond.net.au,0417968646,2018-06-26 16:00:45 ,bachelor recliner chairvwithstool,6169,56463,254473,chair has started breaking down on the leather causing rips  only happening to 1 chair  other one is fine,0.0000,,,,Discount to Keep,,,,,,,Yvonne McCauley,,3,
Fyshwick,FK,ACT,34402,2017-12-07,Jojo,Francis,jojoinchody@gmail.com,0469891883,2018-06-26 18:08:01 ,Kensington 3 seater sofa,2606,51951,16112,Hi  It's being recurring the same defect for the sofa seater which I bought on 07 Dec 2017.Last May 2018 the sofa seater one side was sitting on the floor and raised a complaint and one person attended and done some repair. The same issue happened once again from yesterday onwards and one side of the 3 seater sofa is sitting once again on the floor. I have attached the sales order and the photo for the sofa seater. I think the sofa seater is having some quality issues and this time i don't want to repair once again. I would like to replace the sofa seater with a new one and it was purchased before 6 month. Looking forward for an early reply. Thanks  Jojo,0.0000,,,,Discount to Keep,,,,,,,Natalie Saunders,,3,
Helensvale,HE,South QLD,34410,2017-07-25,Roxana,Perez,xperezar@gmail.com,0434588147,2018-06-26 19:53:51 ,Iris click clack sofa bed,4101,48667,399293,Poor quality of the product,0.0000,,,,Discount to Keep,,,,,,,Jamie Pavlic,,3,
Prospect,PT,NSW Metro,34450,2016-06-06,Kerrie,Roan,kerrie.roan@bigpond.com,0415721170,2018-06-27 12:46:54 ,Iris Click Clack Sofa Bed,2763,48667,427562,My daughter just sat on the lounge and it appears to have split at the seam.,0.0000,,,,Discount to Keep,,,,,,,Kirra Organ,,3,
