STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Penrith,PH,NSW Metro,36388,2018-04-08,Eliana,Gerges,egerges92@gmail.com,0421740115,2018-07-25 20:57:33,OMAHA Corner Lounge,2749,56713,1022852,Hi   We recently bought couches from you. Please see attached images of our brand new couch. As you can see  the corner couch does not stretch & is softer than the other couches.   These couches were picked up on 8 April 2018. We have not had them for long and we did not expect them to be like this  considering they are brand new.  I look forward to hearing back from you regarding our disappointment with the quality of these couches.,0.00,,,2018-09-16 14:30:51,Discount to Keep,,,,,,,kim Blair,,3
Cairns,CN,North QLD,38264,2018-05-16,Corey,Reitano,corey.reitano@live.com,0424224186,2018-08-25 16:46:16,Cressida 3 seater Featuring 2 electric Recliners,4865,59423,394077,Under the recliner where your feet rests the zipper is broken and the foam insert is coming out.  Also one electrical plug isn't working.,220.00,Faulty USB power point unit Zipper under leg roll on LHF recliner LHF zip broken and stitching coming undone.,Removed and replaced USB power point unit CM was ok with me hand sewing the zip closed as I explained to him that it is only there for the manufacturer to put the foam insert in and wasn't a necessity.  Hand sewed the zip.,2018-09-16 12:26:25,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,kim Blair,George Mylonas,2
Bundaberg,BG,South QLD,38496,2018-07-19,Georgie,Brown,aaron.morse76@gmail.com,0438030909,2018-08-29 13:38:32,PEARSON Recliner,4671,61298,542902,Tear in recliner. Something metal internally against the leather has caused this.,140.00,,,2018-09-16 16:10:04,Discount to Keep,,,,,,,Brenda Stewart,,2
Bankstown,BN,NSW Metro,38551,2017-02-17,Natalie,Campion,natalie.campion@det.nsw.edu.au,0419621135,2018-08-30 11:59:03,Ashleigh Sofa & Recliners,2212,53461 & 53460,821967,I think the spring in the single recliner has gone as you can hear it when you are sitting on it. On the sofa it appears to be sinking in the seating area,90.00,1) The RHF seat on the 3 seater sofa is the most used seat & has minimal compression due to normal wear & tear.    2) The RHF recliner was reported to be making a squeaking sound when the customer was getting into position but after various attempts to get the recliner to make the noise  I heard nothing. There doesn’t seem to be any defect with this recliner.    * The customer owned an older version of this model lounge & had a lot of problems with it & said that he was just being careful.,1) I sat in all three seats to see how each has worn but although the RHF seat was a little compressed  it was in line with normal wear & tear.    2) I tested the recliner & also got the customer to show me how he sits in the recliner but it didn’t make a noise.  Recommended Action: I advised the customer to keep an ear out for any further unusual noises etc.,2018-09-16 09:42:13,Finalised_technician,Webbing,Normal Wear & Tear,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,kim Blair,Kaitlin Evans,2
Penrith,PH,NSW Metro,38621,2017-12-31,Linnet,Bell,lgault_18@hotmail.com,0406001082,2018-08-31 14:24:31,Nixon 4 seater sofa with left hand facing chase.,2747,33765,1017989,As pictured  the back cushion stitching has come undone and has separated the cushion cover from the backing of the lounge.   Cause of issue:  Manufacturing fault.,180.00,1) Approx 30cm total length of joining stitch has come loose on the Right hand corner of the corner seat. 15cm on the top & another 15cm down the side.,1) I picked back a length of stitching on either side until I had enough thread to securely tie off. I stitched the cushion cover & the black backing material to the backrest & reinforced the corner for good measure.  All fixed  customer very happy.,2018-09-16 09:40:12,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,kim Blair,Natalie Saunders,2
Capalaba,CA,South QLD,38819,2014-07-06,Nicky,Allouche,nicky@aapainters.com.au,0413052830,2018-09-04 11:27:09,Arcade 3 Seater Sofa x 3,4153,46625,343293,All 3 of our sofas have similar issues. This is our second warranty claim relating to this issue. The Leather Doctor came and did some repairs to selected couches. But the issue has re-occurred (may be different seating locations  I can't remember). Basically varying issues with inner springs &/or foam seating. One of the seats has a spring that pokes your bottom and feels like it will penetrate through the leather. Another seat feels lope-sided as if something has collapsed internally. Another seat feels as if the spring system has fallen out and when seated  you fall down and it's difficult to get back up. Varying degrees of issues but all relating to the internal workings and VERY difficult to show this in the pictures.,310.00,one seat on 2 different 3seaters the pocket spring on one has broken and the seat is soft on the other,replaced pocket spring and added booster foam customer happy again,2018-09-16 09:38:02,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,Catherine Sal,2
Tweed Heads,TH,NSW,38874,2018-07-26,Louise,richard,denric52@gmail.com,0402435409,2018-09-05 09:26:52,castle 3 seater,2486,56506,247186,**pls advise if this is manufacturing or due to normal use**  Middle cushion is sticking out and the middle back cushion is sinking ,90.00,Removable cushion not in position,Repositioned cushion  no charge Have adjusted quote to suite,2018-09-16 13:34:03,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,kim Blair,Agalelei Faaumu,2
Capalaba,CA,South QLD,39111,2018-02-01,Cassandra,Aldcroft,caldcroft@gmail.com,0438793088,2018-09-09 07:38:53,Cressida 3 seater,4157,59423,414281,The electronics is malfunctioning on one of the arms and the seat cannot be taken down from recline. I understand this is a known issue as we had the other arm unit replaced within a week of delivery. This one for this claim is the unit that wasn't replaced that is now malfunctioning.,130.00,the cup holder on the lhf recliner has stopped working,replaced cup holder now rec working perfectly,2018-09-16 09:38:53,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,kim Blair,2
Rockhampton,RK,North QLD,39264,2018-09-05,Adrian,Gilbert,maverickboost@gmail.com,0413342940,2018-09-11 11:03:20,Romano 2 seater sofer,4680,61850,441740,Hi the stitching is coming out,210.00,We assessed to find the decorative top-stitching on the RHF armrest had come undone.,To repair  we needed to recreate both the top thread and the internal loop thread. We restitched this and secured off all the ends internally. Repairs now completed for this customer,2018-09-16 12:25:17,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,AMY BLATCH,2
Rutherford,RD,NSW Metro,39525,2018-07-14,Joshua,Ho,joshua.ho@outlook.com,0401635047,2018-09-15 11:30:07,NIXON 3 seater sofa,2287,38377,808570,The inside of one of the arms seems to be bowing  Frame issue?,200.00,,,2018-09-16 16:54:02,Reselect,,,,,,,Brenda Stewart,,3
