STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Shepparton,SN,VIC,32924,2016-11-02,Laurie,Mccarty,KathleenMcCarty46@icloud.com,0409793559,2018-06-04 16:56:12,Vittoria Recliner,3629,51133,413029,Recliner is on a lean,240.00,The mechanism was broken on the LAF side of the recliner. It's possible the mechanism was bent & with regular use the mechanism has weakened further & eventually snapped on the rivet joint.,I replaced the broken mechanism with a new one supplied by Amart.  ID label: 055 - 2727749,2018-08-09 11:57:14,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Anyssa Chorvat,Charming Sultana,2
Ballarat,BT,VIC,33581,2012-12-07,Jason,Chetcuti,jack-sam@bigpond.com,0408272406,2018-06-14 13:36:34,Salvador 5 Seater Corner Suite,3377,46283,61398,The issue is with the long seat that the back will not come back up once it is laid back using the handle on the side and the other seats shown in the photo's the foam needs to be replaced and the photo of the stitching on the repaired corner of that long seat was not done well and the guy said to get the whole lot taken back to the work shop and it would be repaired properly he did ring his boss about this tried to do the whole lot at once but was told I had to do this claim again and he would return again.,628.00,The stitching on the chaise was not up to scratch and needed a machine stitch. Springs on 2 of the seats were soft and stretched causing the seat to sink when sat in  the seats are like this on all of the lounge. The back of the chaise wasnt coming up but we checked over the mechanism and there wasn't any broken or missing parts worked pefectly for us.,We took the cover off the chaise and machine stitched the area  we took covers off the 2 seats and placed webbing to catch the springs and placed some foam underneath to puff it up a little.,2018-08-09 15:34:46,Finalised_technician,Webbing,Manufacturer,MK Auto Trimming,THE LEATHER DOCTOR,KARL,MITTON,clare lewis,George Mylonas,2
Cockburn,CB,WA,34160,2017-06-17,Matthew,Gannon,mattgannon123@gmail.com,0448448763,2018-06-23 15:14:59,Alberta,6171,57875,252167,The pull handle for the recliner has broken. Not sure how it has broken,110.00,The footrest on the no arm recliner is poping open by itself and the footrest is very difficult to close. The slot the cable clips into on the mechanism is set too far back and as a result the distance between the clip and the release lever is slightly too long.,I have bent back the angled section of the release lever to create enough room for the mechanism to lock in properly,2018-08-09 11:20:40,Finalised_technician,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Anyssa Chorvat,Daniel Viljoen,2
Townsville,TV,North QLD,34247,2017-08-20,David,Leeming,david.leeming34@gmail.com,0417434898,2018-06-25 09:58:39,Millenia 3 Seater,3691,57901,340517,The usb charging port stop working. When trying different cables to determine if it was one port or both or the usb cable  the bottom port broke. The green light doesn't come on anymore either. The power points still work.   The left chair doesn't close properly again and rubs against the rest of the couch when going in to recline or out. I weigh under 90kgs so that shouldn't be an issue.,130.00,The USB console section on the lounge had broken. The customer went to plug her USB charger in the slot & the connection broke.,I replaced the USB console section with a new one supplied by Amart.  ID label: 015 - 2941999,2018-08-09 15:21:07,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,kim Blair,Agalelei Faaumu,2
Benowa,BE,South QLD,34965,2016-05-11,Bronwyn,Conlon,pbconlon@bigpond.com,0419302312,2018-07-04 23:13:28,ASHLEIGH 3 Seater Sofa,4217,53460,473469,The electric recliners do not work. One recliner is stuck in the up position. There is no light on the power pack which I have tried in another outlet so I assume it is the powerpack.,0.00,,,2018-08-09 13:08:18,Finalised_no_technician,,,,,,,Kaitlin Evans,,2
Tweed Heads,TH,NSW,34989,2015-04-23,Kerry,Rodgerson,krodgerson@assisi.qld.edu.au,0418988525,2018-07-05 12:44:01,San marco elctric recliners x 2,4208,51129,115972,**pls assess the back rest issue if this is manufacturing**  Both electric recliners rock when seated in Both are out od shape and leg raiser is at angle Padding at back not supportive Seat broken away from side,280.00,Issue 1 - Recliner is twisted  Issue 2 - LHF arm is loose  Issue 3 -Back rest is uncomfortable,Issue 1 - A new mech was fitted  Issue 2 - frame has been strengthened with a metal bracket Issue 3 - normal wear and tear on backrests on both recliners. I have puffed up the soft fill and shown the customer how to do this. No charge.,2018-08-09 15:58:33,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Kaitlin Evans,Agalelei Faaumu,2
Campbellfield,CF,VIC,35085,2015-09-14,Olivia,Yalda,olivia.yalda@hotmail.com,0413125357,2018-07-06 18:28:57,Chaser recliner,3061,51066,519275,I’ve has previous issues with the last product and they’re constantly getting damaged. Disappointed that this is constantly happening. The same reason as previous products damage.,180.00,The customer directed me to the backrest of one of the single recliners.  The backrest was noticeably leaning on the lh side.  A physical inspection confirmed that there was significant movement in the backrest typical of a connection or internal failure.    I conducted an internal inspection of backrest and confirmed that the side wall where the kd brackets were attached had deteriorated resulting in the brackets no longer holding in place.  It is likely that this problem was evident for a while as the fabric surrounding the bracket had deteriorated.    The customer was also dissatisfied with the support that was provided on the lh seat of one of thev3s sofas.  I conducted a physical inspection of the seats across both sofas and the support was consistent with some minor variability on the lh seat which was typical of this seat being used more than the others.   An internal inspection confirmed that there was no internal failures that would contribute to the perceived issue.   There,(Report continued) was also some lateral movement in the lh armrest of the sofa.  The movement was normal given the low attachment of the armrest to the seating area.   I conducted a physical inspection of the other armrests if the sofa and there was similar movement.   I do not believe that there is a manufacturing fault with the sofas that is contributing to the customers concerns.    I repaired the issue with the backrest during my visit,2018-08-09 16:56:02,Finalised_technician,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,clare lewis,Natalie Saunders,2
Gepps Cross,GC,SA,35255,2018-04-22,Josie,Fontanarosa,abcimmino@hotmail.com,0415318128,2018-07-09 16:36:46,CRESSIDA 3 SEATER,5068,59423,1035013,ENTERED FOR CUSTOMER -  cup holder is working intermittently - LED light is also not working.,130.00,RHF cup holder working intermittently   it was working when I arrived but I changed it over. Customer was not aware that only one cup holder light button will operate the LED light strip. Explained this to her and she was happy with this.,Replaced cup holder.,2018-08-09 11:32:32,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Anyssa Chorvat,AMY BLATCH,2
Auburn,AN,NSW Metro,35336,2014-04-13,Dhanjeet,Sah,dhanjeetsyd@gmail.com,0421715258,2018-07-10 16:33:45,MEMPHIS 2.5 Seater,3048,43534,815620,We have been using this sofa as normal and we have no one overweight in our family. The sofa base cracked when one of us sat down and noticed that it is the wooden support underneath is damaged.,420.00,The customer claimed that the lh seat of the reclining sofa had lost support.   I conducted a physical inspection and confirmed that the support was poor typical of a major internal failure.   I conducted an internal inspection and found that there was some resistance in the motion.  Further investigation found that the frame supporting the suspension at the front of the seat had broken.  The break had occurred in the location of a knot in the timber.   The knot is likely to have weakened under the stress of use.  The customer was also concerned about the support on the single seat recliners.   I conducted a physical inspection and confirmed that the support was within normal limits on both seats.   An internal inspection of both seats confirmed no internal failures that would contribute to the customers perception of the seating.   It is likely that the foam had softened through use which would be considered normal.,The lh recliner chair has been taken away for repairs  The repairs have been completed and returned to the customer,2018-08-09 15:58:59,Finalised_technician,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Kaitlin Evans,Kaitlin Evans,2
Prospect,PT,NSW Metro,35405,2017-07-13,Rebecca,Jones,brownkevin113@gmail.com,0432125139,2018-07-11 15:45:04,Spartacus 6 Seater Conrer Suite in Charcoal,2760,51203,446730,1) Photos   1 & 4 are the single recliner    Photo 4 you can see that the metal is broken underneath the recliner  and in photo 1   the cushion is move  where legs  go and that part is broken I have put the leg part  up for the photo.   2)  Photo 3 Corner chase has a tear on the sewing line.   3) Photo 2   The Two seater recliner lounge   the recliner will not open at all and also the seat dips down on that part of the lounge.        This damage has NOT  been cause by us and I believe its a faulty lounge that we have purchased as the other recliner  has  no issues at all.,170.00,- Attended to replace 2 x mechs & fix some stitching. LHF mech was successfully replaced. - While inspecting the RHF mech of prior to replacement I found that the frame has detached underneath the leg roll section of the seat. - Upon noticing this frame issue  contacted CC & spoke with Catherine to advise this requires major offsite frame repair. Catherine advised to stop further work & provide report & quote. - Although work was not completed I assessed the damage & it looks to be a combination of manufacturer & customer. The LHF mech had a clear break  likely cause manufacturer. The leg roll bar of the same LHF recliner was broken in the middle  looks as if mech breaking may have caused this. However the fabric underneath leg roll is torn suggesting possible external force. Based on the damage to the LHF & RHF I would suggest both manufacturer & external force contributed to the damage. - Stitching fault looks to be a bur from needing during manufacturing.,- LHF mech successfully replaced  leg roll bar also replaced as was damaged. All fixed and working well. - RHF mech could not be replaced as per notes above. Major offsite frame work and mech replacement required. - Stitching not completed as CC advised to stop all work and complete report and new quote and await instructions.,2018-08-09 13:22:15,Reselect,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,clare lewis,kim Blair,2
Gepps Cross,GC,SA,35542,2017-07-09,Peter,Fiala,danpetef@gmail.com,0421997345,2018-07-13 16:58:17,RUMPUS Corner Chaise with Storage Ottoman and Sofa Bed. Available in Coffee & Beige in  Linen,5014,41708,327583,On 1 of the corner seats something has given way.  There for when you sit on it you sink and there is a creaking noise,420.00,The front top rail of the corner section has snapped,Had upholsterer install new rail.,2018-08-09 11:28:21,Finalised_technician,Frame,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Anyssa Chorvat,kim Blair,2
Bankstown,BN,NSW Metro,35595,2015-09-24,Natalie,Kevorkian,nataliekevorkian@live.com,0415800669,2018-07-14 21:18:31,Seattle corner lounge suite,2143,45787,838989,The seat has sunk in and  you can feel the wood underneath you when you sit. Do not know why this has happened. And also the back cushion has somehow collapsed and don't know how that has happened,90.00,The RHF and LHF seats have significant compression on the front of the seats. The thin front rails can be felt under the legs when sat on making the seats very uncomfortable to sit on. The sofa has no songs of abuse or neglect.this is a manufacturing issue that can not be repaired economically as the front rail would have to be replaced and the all the cushioning would have to be replaced to keep uniformity.  Please contact the customer to discuss their options.,Inspection  assessment and report.,2018-08-09 14:57:52,Discount to Keep,Foam,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Kaitlin Evans,Yvonne McCauley,2
Melrose Park,MP,SA,35740,2014-06-10,Kim,Pope,dkpope1@bigpond.com,0438160399,2018-07-16 18:42:07,ASHLEIGH Corner Lounge with Built In Recliner and Chaise. 2 Consoles with Cup $2 799.00,5162,48520,885769,*****report on foam - manufacturing or wear and tear*****  Outside handle on the Recliner has no feel to it anymore and doesn't open the foot rest when operated. Believed to be a snapped cable between the handle and the foot rest.  Cushions have no resistance to them anymore  foam deteriorated and become very weak.  Backrests do not line up with other backrests in certain areas.,310.00,1. LHF recliner had a broken trigger 2. 5 backrests were loose. 3. The backrests on the corner units do not line up properly with the lounges. 4. Seat cushions are wearing,1. fitted new trigger 2. tightened kd brackets on 5 backrests  plus tightened mounting arms on 2 of the chaises  both even had missing bolts. 3. 1 seat cushion has been replaced which is going well  others are worn but could be down to wear & tear.,2018-08-09 11:28:43,Finalised_technician,KD Brackets,Normal Wear & Tear,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Anyssa Chorvat,Layna Wilson,2
Toowoomba,TW,South QLD,35782,2017-08-16,KAREN,MACLAREN,maclaren17@bigpond.com,0407624788,2018-07-17 12:04:36,SPARTACUS 6 SEATER CORNER CHARCOAL SUITE,4610,51203,362935,ISSUE 1. CHIPBOARD HAS ROTTED ON THE BACK OF THE LID ON THE STORAGE COMPARTMENT SO HINGE IS NO LONGER ATTACHED ON ONE SIDE AS THERE IS NOTHING LEFT FOR THE SCREWS TO HOLD ONTO.  ISSUE 2. RECLINER CHAIR ON END OF LOUNGE HAS DROPPED ON RIGHT SIDE. WHEN SITTING IN IT YOU SIT ON AN ANGLE. FEELS VERY LOOSE WHEN RECLINED. BECAUSE SID OF LOUNGE HAS DROPPED THE TIMBER UNDER THE ARMREST SITS OUT UNDER THE ARMREST WHICH IS PRESSING OUT AND YOU HAVE TO BE CAREFUL WHEN SITTING DONE AS QUITE SHARP.,490.00,P.o no. 20170528 or SDY 201700183 1. Screws have pulled out of plywood on console lid. 2. L.h.f recliner of 2 seat console section has a distinct lean to left when looking at and when sitting could find no faults with mechanism  don’t know why it leans like this. 3. Backrests over entire suite a little loose because bolts of kd brackets have worked loose.,1. Refastened console lid using longer and larger gauge screws. 2. Added 4 washers at front & back of l.h.f. Side of mechanism  between mech base  and base rail to lift recliner on this side. 3. Tightened kd bracket bolts  over all backrests. Overall suite in great condition well cared for  little bit of cat hair.,2018-08-09 12:23:24,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,kim Blair,Layna Wilson,2
Dandenong,DG,VIC,35852,2014-06-09,natalie,lowe,nat.lowe@bigpond.com,0409502920,2018-07-18 09:50:01,conan 3 piece suite,3156,47705,114545,the left side of the double lounge will not recline,170.00,suite is in good condition and no evidence of mistreatment. 2rr recliner RHF mechanism is faulty and will not open  on the rear panel the fabric has come away from frame,I repaired mechanism and put fabric back into place.,2018-08-09 12:16:46,Finalised_technician,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,clare lewis,Jennifer Parker,2
Caringbah,CR,NSW Metro,35872,2017-05-20,Ben,Harrison,office@red8roofing.com.au,0403450549,2018-07-18 13:34:01,San Marco Corner Lounge,2230,57775,26323,1. The back of the chair in the chaise is constantly loose and sits at a different level to the rest of the couch  2. The back of the chair on the single chair (no recliner) is even worse and clicks when sat on  and sits at a different level to the rest of the couch  3. The manual recliner constantly pops up when not in use and is EXTREMELY difficult to close   4. Finally there is also some damage/scratches from the cat which we were told at point of sale this was covered under the extended warranty we purchased,330.00,Area of concern/ damage	Back rests are out of alignment and wobbling or not clip in Seats are not connected Recliner cannot open Possible cause of damage	Loose brackets  clips and connectors Snapped pulley cable Condition of lounge	Good On inspection  the customer complained a lot. The 3rd RHF recliner cannot open. Four backrests were wobbling  loose and out of alignment from chaise to the corner seat. The single seat was making clicking noise and not stable.  Further inspection  I found that seat connectors were not clipped together or loose out which related to the matter of complaints (1 x INT3). These may cause by usage to loose up the connectors or incorrectly installed by delivery persons. The backrest of chaise was loose which was caused by loose clip (1 x INT3). The backrest 4th RHF seat was wobbling due to both side of angle brackets were a bit loose. I believe that was normal but repairable by open up dust cover and tighten up 6 screws (1 x INT3).,The recliner cable was snapped off 3RHF seat and replaced with a new one (1 x M1) and the backrest clip was loose and tighten up (1 x INT3). Further inspection on the open/close of recliner  the mech is in working condition (0 x M2).  The customer kept complain about the backrests were out of alignment for about 10 to 15mm in an out between 4 backrests after all loose clips and connectors were fixed and tightened. I explained to her that this is normal given they are recliners and have moving parts and reasonable movement allowance needs to be given.  Finally  customer complain about cat damage  however this is not manufacturing warranty.  Cost of the service job 4 x INT3 connectors  clips and angle brackets $40 = $160 1 x M1 cable change $20 = $20 CF and report $90 Travel cost $60 Total of $330+GST,2018-08-09 15:14:51,Finalised_technician,Fasteners/Connectors,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,AMY BLATCH,2
Campbellfield,CF,VIC,36031,2016-08-28,Juliana,Odisho,samer.juliana@hotmail.com,0433276481,2018-07-20 13:39:55,SAN MARCO 3 seater with 2 inbuilt Recliners2,3047,54731,546804,The stitching of the 3 seater sofa has come out.,160.00,The customer directed me to the lh seat cushion  of the sofa.   The front left extension of the seat cushion was no longer attached to the fly of the sofa that pulled it into the armrest.   An inspection confirmed that the stitching where the cushion was attached to the fly had come undone.,I repaired the stitching and reattached the fly during my visit,2018-08-09 16:54:51,Finalised_technician,Stitching,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,clare lewis,Agalelei Faaumu,2
West Gosford,WD,NSW Metro,36032,2017-06-13,David,Vassallo,dave_joie@dodo.com.au,0417028522,2018-07-20 13:50:46,MILLENNIA 3 Seater,2259,57901,654993,The right side controls stopped working and at that moment released a burning smell. It is stuck in the recline position.,130.00,Customer had complained that the left facing recliner’s cup holder controller wasn’t working and that the recliner was stuck in the open position.,Inspected the entire lounge and tested all the functions and confirmed that the left facing cup holder controller was inoperable. - Replaced and secured a new cup holder controller. - Tested all functions  working correctly.,2018-08-09 15:59:33,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Kaitlin Evans,Phil Reid,2
Frankston,FN,VIC,36201,2017-11-15,Susie,Fowler,soozibeth@gmail.com,0416065649,2018-07-23 13:26:45,MADDOX Corner suite,3910,52953,836408,As I sat down on the corner piece I heard a crack and when I looked underneath one of the pieces of timber has broken.,490.00,Corner seat section  main support timber rail under seat cushion split badly due to knot in timber. Causing seat cushion to loose support and start to collapse. 100% manufacturing issues as knot is located on main timber support rail which substains a lot of pressure in this area as this rail supports webbing  foam and flys. Sofa looked to be in very good condition.,Corner section frame needs major offsite repairs. I will need to remove flys all the way around and leather from seat cushion area  remove webbing  remove broken timber rail( existing) install new timber rail  re fit webbing  flys and leather. Major reconstruction of frame. I will provide quote. Please note I will only add 1 more service call for pick up   not x2 for pick up and delivery on quote as  I did not have room in van on day for take away repairs. Job completed and dropped off to customer 8/08/18  Customer was very happy with repairs.,2018-08-09 16:56:45,Finalised_technician,Timber Knot,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,clare lewis,Janice Infante,2
Warana,WA,South QLD,36221,2014-09-14,Debbie,Bazley,debbiebazley@gmail.com,0449857088,2018-07-23 14:58:00,Radley 3pce suite,4650,50794 50793,348901,****Report if foam issue is manufacturing ****  foam flattening on recliner seat  3 seater and armrests. Backs sitting crookedly and dust cover is disintegrating,170.00,Issue 1 .. the RF arm top of the 3RR has flattened. Tried to fluff but no substance to the filling. Will need a repack. Issue 2 .. the same recliner in the 3RR .. the foam leans into the corner .. this is subtle but can be felt. Foam on this eat would need to be replaced. All the suspension unit is fully intact and in good order. Issue 3 .. All 3 backrests on the 3RR are a little loose .. the KD's on the recliners and also the L brackets on the centre static seat. All will need reworking and then tightening. Issue 4  .. one of the stand alone recliner has the back edge of the seat foam exposed - thhis is a slope backwards  the lumber support in this seat has flattened beyond the edge of the seat. The customer feels the seat also leans to the leftin the rear corner but this could be part of the backrest issue - can repack the the backrest and then check the seat to see if the 2nd issue if fixed. Issue 5 - the dust cover materials on all the pieces of the lounge are perished and crumble,Contd .. to dust - all the dust-covers to the 4 recliners  centre seat of the 3RR  footstool undersides will all need to be replaced - will need to remove the recliner mechs to replace the dust covers under them.  WORK COMPLETED -- removed all the backs on the 3RR and tightened all the internal bolts and brackets. Reported on the residual issues.   Reselect,2018-08-09 12:19:08,Reselect,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,kim Blair,Layna Wilson,2
Cockburn,CB,WA,36277,2016-02-24,Destiny,Baker,destinynicolebaker@gmail.com,0424490103,2018-07-24 11:48:12,SEATTLE CORNER LOUNGE SUITE,6173,45787,224958,The internal cushions/seating pads are coming away from the wooden base and now u can feel the wood when seated.,200.00,The side frame on the end section and on one of the other sections of the lounge van be felt through the foam. The frame itself is very thin were the foam sits and is cutting through the foam.,Removed feet and dustcover. Removed zigzag spring. Added a thick layer of foam between the frame wall and existing foam and glued it in. Added a layer of furniture blanket over the top  bemeath the zigzag springs and glued it down to provide more support  reattached the zigzag spring  added webbing between the side wall and zigzag spring to aid in providing extra support. Reattached the dustcover and feet. Repeated the process on the other section.,2018-08-09 11:19:39,Finalised_technician,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Anyssa Chorvat,Janice Infante,2
O'Connor,OR,WA,36326,2013-09-10,Kim,Villa,kimvilla117@gmail.com,0434251282,2018-07-24 20:23:35,Clifton Theater Lounge,6169,43332,75641,Recliner mechanism not working,110.00,The LHF recliner is not operating. Inspection revealed that the recliner cable has snapped. There is no visible ID label.,Replaced the trigger cable.,2018-08-09 11:21:48,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Anyssa Chorvat,Jennifer Parker,2
Cannington,CT,WA,36345,2018-05-14,Mary,DeCampo,mary51decampo@gmail.com,0450526344,2018-07-25 11:35:28,ALFRED 3 SEATER,6111,58478,508723,recliner is not working and staples are falling out,180.00,There are three issues  1- the rhf recliner is stiff and rubbing against the no arm frame  this is because the metal brackets on the no arm bolts are protruding and hitting the recliner frame . -2 this rubbing has torn thr back fabric cover and ruffled the laminate  3- the staples in the back section and Velcro strips have pulled out on two seats,Opened base of no arm seat  removed mounting bolts and installed shorter bolts on both sides  this gives the correct clearance Staples all back Velcro strips in place  Unbolted the rhf Seat mech of base rail for access  Repaired torn fabric with new cover over the edge corner  Lubricant applied to mechanisms on both sides,2018-08-09 11:34:00,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Anyssa Chorvat,Kirra Organ,2
Oxley,OX,South QLD,36448,2017-05-31,Maggie,Truscott,MaggieTruscott855@gmail.com,0422048639,2018-07-26 19:29:14,San marco recliner,4110,54733,417314,Foot rest will not close all the way back,170.00,Single recliner will not close completely due to bent drive bar in mechanism. Customer said is has gotten worse over time. All furniture in clean and good condition. PO 015-2910894,New drive bar made from blank and installed in mechanism.,2018-08-09 12:26:44,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,AMY BLATCH,2
Oxley,OX,South QLD,36518,2018-02-03,Robyn,Hartmann,robynhartmann@hotmail.com,0437891953,2018-07-28 12:12:06,Millennia 3 Seater featuring 2 electric recliners.,4074,57901,438868,When one of the chairs is folded over there is a metal/ plastic cover with button to push on. When you push on it  it folds back and 2 Power points and a usb plug gets revealed. We purchased 2 x 3 seaters and on one of the 3 seaters it works fine but on the 2nd set of 3 seaters the metal/ plastic cover will not fold back so we do not have chess to the power points or usb plug. It’s somehow stuck/ defect. Please fix.,150.00,Usb power box will not open due to new faulty part. Lounge in as new condition. Po 015 -  2986216,New usb power unit installed.,2018-08-09 15:17:47,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,Anyssa Chorvat,2
Benowa,BE,South QLD,36649,2014-11-04,Martin,Briscoe,martin.briscoe@aol.com.nz,0427383405,2018-07-30 12:51:16,Easton Recliner,4703,50695,429018,Customer called the store saying he was unable to lodge a claim through the portal and asked us to do it on his behalf.  Frame of the lounge is damaged customer would like to have it looked at  has had previous issues with the lounge as noted on the order.  Please contact the customer to confirm these details,270.00,This customer has recently moved to Rockhampton and while cleaning the disintegrating dust cover off the floor  he noticed a snap in the timber frame on the LHF armrest on the single recliner.  After discussing the options and listening to his expectations  we carried out a standard frame repair. We unupholstered the side of the chair  added a solid piece of timber to brace the snapped side secured with screws and reupholstered the area.  SR issue now fully resolved  Note - While there  he expressed his disappointment regarding the disintegrating dust cover. He is grumpy that he has to continually clean the black powder off the floor.  He did contact the store some time ago to complain  they advised that it was cosmetic only and I believe he was offered $100 to keep it (i think he accepted this at the time).  He asked us to share this in our report and asked if someone from the call centre could contact him to please discuss this,Because he was so grumpy about the dustcover issue onsite (and because he took the DTK I didn't think CSC would be resolving this any further) so I went over each of the three items and removed any loose staples (which he was also not happy about) removed any residual dustcover from the edges  opened up the velcro flaps and shook out all the residue that was caught in there....vacuumed it all up from the floor and then vacuumed the inside of the single chairs and three seater. I explained that this will now reduce most of the debris which is falling onto the floor. NO CHARGE Hope this helps!,2018-08-09 08:47:37,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,kim Blair,2
Fyshwick,FK,ACT,36659,2017-08-24,Karen,Mawhinney,kmawhinney10@gmail.com,0434255913,2018-07-30 13:28:37,CHASER 3 Seater Theatre Suite,2621,52671,10797,KAITLIN FROM CSC ENTERED CLAIM FROM EMAIL SENT THROUGH (more notes from email in retail from Cath 2/5/18)  I would really appreciate your assistance with getting a new lounge as this has been an ongoing concern and I do not wish to have it fixed again as a new lounge should not require to be continually fixed,0.00,,,2018-08-09 13:09:19,Reselect,,,,,,,Catherine Sal,,3
Cockburn,CB,WA,36665,2017-06-30,Coby,Faithfull,c.faith.f@hotmail.com,0484860886,2018-07-30 14:04:48,Nixon 4 Seater Sofa with Left Side Facing Chaice,6175,33765,253007,Stitching is coming u done. Not stitched properly.,160.00,The seam between the RHF backrest cushion and th backrest has separated. I am unsure how this has occurred. It may have occurred through pressure applied from the top of the lounge but i cannot prove how it occurred.,Double hand sewed the fly to the seam and than the seams together using a twin needle.,2018-08-09 11:20:14,Finalised_technician,Stitching,External Force,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Anyssa Chorvat,Daniel Viljoen,2
Rockhampton,RK,North QLD,36675,2017-01-24,Dennis,Begeman,dbege@bigpond.com,0459777740,2018-07-30 16:24:05,Ashleigh,4703,53467 and 53468,328685,The lining underneath both couches is disintegrating.  The pieces are falling down onto our cream carpet.  We have only had the lounges for 18mths.  Can you please give this your immediate attention.,470.00,This customer did mentioned that both 2 x 2.5 seaters had the dust cover disintegrating underneath each of them  but unfortunately when the job was assigned to us  the call centre had quoted 2 mechs and an internal repair  so we were a little confused about the booking time for this one. We thought it was 1 x 2.5 seater only Unfortunately replacing the dust cover under 4 mechs  4 armrests and 4 footrests is an absolutely huge job so we called to seek phone approval.  After being approved for $440 + GST  we have rearranged our day's appointments and proceeded to complete the repair.  Please note - this dustcover issue is more concerning for elderly people as they just dont have the agility to get down on the floor and clean this ash-like powder up or remove this from the lounge. They also normally have really clean and tidy homes (old school) so it generally stresses them much more than the average person,Disconnected each of the seats from the footplate Removed each of the mechanisms from the seats Disconnected the triggers Removed all residual dustcover from the units  vaccumed the units and vaccumed the floor  bagged up the old dustcover for disposal Replaced the dustcover fabric on each of the arm and bottom of seat cavities  and the footboards have also been recovered. Refitted the mechs  triggers and reconnected the seats to the footplates.  Note - Australian 70gsm dustcover fabric has been used (slightly thicker and better quality),2018-08-09 08:44:06,Finalised_technician,Gusseting (External),Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Janice Infante,2
Oxley,OX,South QLD,36754,2018-07-28,LIGI,CHIRAMEL AUGUSTHY,chiramelligi@yahoo.com,0435840096,2018-07-31 16:19:48,Alfred 3 Seater,4078,58478,451546,Customer has received their new lounge suite and some of the stitching at the top of the backflap has come undone.  Customer is happy to have repairs done.,160.00,RHF backrest rear fabric flap has stitching coming apart due to manufacturer not locking off correctly. Lounge in good clean condition. Nil ID label present anywhere.,Hand sewed seam onsite.,2018-08-09 12:25:36,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,Ash Monaghan,2
Bankstown,BN,NSW Metro,36764,2018-04-02,Nabil,Bazzi,nabil.90@live.com,0414043133,2018-07-31 17:27:09,Rowan 3 seater,2194,58750,889729,The back rest of the seat shown in the picture seems to have a problem internally. Upon sitting down I heard a cracking sound on the back rest. I made sure that the brackets of the back rest were slipped on correctly to the base of the couch which they were. Now every time someone sits on it and leans back the same sound is present.,200.00,Area of concern/ damage	Back rest Possible cause of damage	Zig zag spring loose out of the clips Condition of lounge	 New,On inspection  the customer pointed out squeaking noise coming from the back rest RHF 3S. The noise happened every time people sat and lean on the backrest. On further inspection I found there were two out of 4 zig zag spring loose out of the clips. One is complete out of clip and the other one is about half out already. Restore the springs to the clips and secured with cable ties. Also added some lubrication spray to avoid potential noise issue.,2018-08-09 15:15:23,Finalised_technician,Zig Zag Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,Yvonne McCauley,2
Oxley,OX,South QLD,36769,2013-03-22,Maged,Rizk,maged_laila@hotmail.com,0425204784,2018-07-31 20:06:49,Brussels,4078,47488,313469,Can't use any of the 4 recliner because they are broken,170.00,trigger cables broken on all four recliners in the 3 seater + 2 single recliners. Furniture in good and clean condition. PO 015-2516022,four new triggers installed.,2018-08-09 12:24:47,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,kim Blair,2
Beenleigh,BL,South QLD,36781,2014-10-21,Dwayne,Rothe,darothe@hotmail.com,0401834082,2018-08-01 10:14:12,Easton 3 Seater   Easton Recliner,4205,50696  50695,50713,1.) Top of middle seat of 3 seater is sagging as well as the seat cushions have sunk down. 2.) Recliner arm has torn foam and structure causing the arm rest to sag,90.00,1/. Back rests on 3 seater and 2 Single recliners have lost shape and support.  2/. 3 seater seats have lost support ( pocket spring foam surrounds have failed).  3/. Single recliner has lost support on arm rests. ( cardboard lining on arm frames has collapsed).,No work carried out during inspection.  This lounge has major issues.  The fabric is clean and the suite has been looked after.  Dust cover has perished under 3 seater and both Single recliners.  Fibre fill casings have perished on all back rests causing the fibre fill to fall out of the back of each piece of the suite.,2018-08-09 12:29:13,Discount to Keep,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Janice Infante,2
Gepps Cross,GC,SA,36783,2018-06-04,Donna,Stijakovic,donna_stijakovic@hotmail.com,0430453869,2018-08-01 11:12:30,MICHELIN,5096,53330,1037935,Opened up box  never been used,160.00,Top stitch damaged in the centre of the seat on the corner piece.,Repaired top stitch,2018-08-09 11:23:05,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Anyssa Chorvat,Janice Infante,2
Oxley,OX,South QLD,36806,2018-04-18,JEFFREY,SAWYER,jeffreylynnsawyer@gmail.com,0481238936,2018-08-01 14:58:47,CRESSIDA 2 Seater Featuring 2 Electric Recliners and Console,4108,59422,444161,I AM UNABLE TO UPLOAD ANY PHOTOS OF THE PRODUCT AS IT APPEARS TO BE LOOSE AND NOT SECURE.THE BACK PIECE MOVES & FEELS UNCONNECTED TO THE SEAT. IT FEELS LIKE THERE ARE LOOSE NUTS/BOLTS CONNECTION. I CAN'T TURN THE PIECE OVER AS IT IS TOO HEAVY FOR ME BUT IT IS DEFINITELY NOT AS IT SHOULD BE. CAN YOU PLEASE SEND OUT A TECHNICIAN TO ASSES PLEASE.,130.00,The backrest was loose on the lhf recliner. The problem was both the kd brackets were loose. When testing the recliner a loud noise came from under the mechanism. Inspection revealed the bolts holding the motor to the control bar had come loose and fallen out.,Kd brackets tightened and bolts replaced on the control bar.,2018-08-09 15:21:21,Finalised_technician,Fasteners/Connectors,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,kim Blair,kim Blair,2
MacGregor,MG,South QLD,36836,2015-04-19,Rachel,Lee,rachel.lee382@gmail.com,0432365382,2018-08-02 09:13:14,Ashleigh 3 seater with 2 inbuilt electric recliners,4122,48519,286005,One recliner seat has sunk. It is lower and looser than other seats.,200.00,The foam in the seat has collapsed and the soft foam in the leg roll has lost its shape,Report and quote,2018-08-09 13:45:43,Finalised_technician,Foam,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Yvonne McCauley,kim Blair,2
Hoppers Crossing,HG,VIC,36865,2018-02-12,Mr,Mcinnes,magpie.gabby@gmail.com,0409348111,2018-08-02 13:56:44,San Marco lift chr,3029,60501,69486,Lift recliner stuck upright  stock has been in storage only opened in June,130.00,There is insufficient length on power cables to allow movement of the rec mech  power cable pulls out of transformer on operation PO NUMBER: 060 297 2834,I have disassembled and re-routed the cable loom leaving sufficient space for rec mech to operate normally  issue resolved  cm happy. Job complete,2018-08-09 16:55:23,Finalised_technician,Cables/Leads (Electric),Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,clare lewis,Agalelei Faaumu,2
Virginia,VI,South QLD,36951,2015-09-15,Aketa,Scarlett,mscarlay1987@gmail.com,0409638305,2018-08-04 10:23:10,Hurley 2 seater licorice,4012,51072,432273,Leg of 2 seater has Brocken off. Couldn’t take weight of 2 people sitting at same time. Needs wooden legs or something sturdier.   Also have 2.5 seater and that one has had its leg repaired twice before. This one needs more stability in middle of chair and different legs too of studied material.,130.00,Front RHF leg of 2STR suite is broken. Need to be replaced. Note: Customer asked to change the original legs for wooden legs. I explained to customer that I cannot change the manufacturer design and need to replace the broken one for a new with same design. Inspection found the seats base with no damages or defects.,Replaced front RHF leg. Customer satisfied with repair.,2018-08-09 12:20:36,Finalised_technician,Legs,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,kim Blair,Anyssa Chorvat,2
Braybrook,BK,VIC,36987,2013-08-10,Danielle,Stinson,daniellereneestinson@gmail.com,0488714471,2018-08-05 03:39:27,Brussels corner lounge suite,3338,42755,14465,Cable has broken so not able to use the lazyboy feature,110.00,The customer advised that the laf recliner was no longer motioning.   I tested the trigger and there was no resistance indicating that the cable is likely to have broken.   Anninspection confirmed that the cable had broken at the trigger end.  It is likely that the cable had broken through fatigue of use.,I replaced the damaged cable.,2018-08-09 17:04:31,Finalised_technician,Trigger/Cable,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,clare lewis,Kirra Organ,2
Cairns,CN,North QLD,37017,2016-07-18,Nicole,Eugster,nae341@hotmail.com,0409917728,2018-08-05 15:08:42,Zavier recliner Zavier 3 seater,4871,54729 54728,349482,Peeling of black outer skin of material   I believe the cause is inferior material products,0.00,,,2018-08-09 13:55:34,Discount to Keep,,,,,,,Catherine Sal,,3
Morayfield,MF,South QLD,37083,2015-06-19,Ian,Elliott,jmlock@hotmail.com,0412498987,2018-08-06 13:12:12,SEATTLE CORNER LOUNGE SUIT UPHOLSTERED IN SMOKE,4555,45787,240090,The foam cushioning on the corner piece of the lounge only has failed. It slopes down dramacally from the back of the lounge making this corner seat very uncomfortable and impossible to sit on as you end up slipping  or rolling forwards. It now sits a few inches lower at the corner point of the cushion than it should do. There are only 3 of us in this house  this is where my  17 year old daughters used to sit and she is only a size 10 (not heavy at all) No other cushions on this lounge have ended up like this so we are to assume that the foam used on this corner must have been inferior quality to the foam used on the rest of the seats?  please also note that our address has changed  this lounge was purchased at Morayfield when we lived at Banksia Beach  we moved to Palmwoods 3 months ago.,560.00,The foam at the front corner area of the corner module has collapsed- will need new foam,Took the corner module to the workshop. Removed all the covers (1 piece) and removed the foam from the seat top. Rebuild the seat top with new foam and added dacron to over layer area. Reassemble and deliver to the customer.,2018-08-09 08:41:47,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,kim Blair,kim Blair,2
South Morang,SG,VIC,37087,2018-01-07,Jenny,Wilson,jennywilson098@gmail.com,0431478111,2018-08-06 14:03:34,CHALET Click Clack Sofa Bed,3754,55686,804553,The leg has fallen out of the hole of the bed and while there is no damage to the leg it is unable to be screwed back in. I believe this is because the wood has spilt making the hole where the leg goes bigger  therefore the leg is unable to be screwed in tightly or at all because it just keeps falling out. The split is hard to see with the cover over it but I didn't know how else to get a good view of it without cutting the cover which I didn't want to do,0.00,,,2018-08-09 13:50:50,Discount to Keep,,,,,,,Anyssa Chorvat,,3
Auburn,AN,NSW Metro,37167,2017-03-25,Idrees,Alotwala,idrees52@gmail.com,0423222751,2018-08-07 13:25:03,Conrad Leather-Look Corner Chaise Suite,2151,49971,885343,Hi  This is in regards to Sofa I bought from Super Amart on 25 March 2017. It seems like Sofa stitches are coming off in one of the Sofa area (please refer picture attached). Since stitching is an issue  it will continue to expand. Can you please look into this and get back to me as soon as possible.,0.00,,,2018-08-09 15:46:36,Discount to Keep,,,,,,,clare lewis,,3
Bankstown,BN,NSW Metro,37224,2014-10-23,Jason,Geer,jasongeer@me.com,0416218913,2018-08-08 10:17:57,Spartacus recliner,2567,51200,818992,2 Spartacus recliners with sagging footrests. Broken mechanism on one recliner as per photos. Both recliners have been difficult to close up by pushing down the footrest. One will not close now as a metal piece has broken.,0.00,,,2018-08-09 12:59:42,Discount to Keep,,,,,,,clare lewis,,3
Cockburn,CB,WA,37240,2017-01-19,Matthew,Cecins,mattcec@hotmail.com,0405090087,2018-08-08 13:35:02,TOBIN 3 Seater Sofa RHF Chaise,6007,55514,244255,Springs have broken under the couch   This will be the third repair now under warranty  and each repair has been in a different location,0.00,,,2018-08-09 14:59:24,Discount to Keep,,,,,,,Anyssa Chorvat,,3
Auburn,AN,NSW Metro,37259,2018-08-05,Sarang,Deshmukh,szdeshmukhsa@gmail.com,0405861582,2018-08-08 16:10:47,Diamond 3 Seater Sofa,2150,50925,918214,The leather sofa has a cut on the back.,0.00,,,2018-08-09 10:21:48,Changeover,,,,,,,Yvonne McCauley,,3
