STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Moonah,MH,TAS,41790,2018-09-04,Julie,Ford,julz_mwah91@yahoo.com,0459757241,2018-10-21 12:17:24,Diamond corner sofa chaise c/o - 30/09/18,7030,50955,441154,Last night 20/10 this was folded out for the first time in couple of weeks. I was up until my son fell asleep and know for fact there was no jumping and what not on the bed itself. When I went to fold this back up this morning it got stuck. As I pushed to see how much give it had the base started to bow and I stopped  unfolded  had a look and repeated. The same thing again and on investigation seen one of the poles had dug into and ripped the carpet. We have moved the lounge out and there is a photo of the damage. We can’t see where the lounge is broken or where the frame may be bent.,0.00,,,2019-03-14 13:51:54,Discount to Keep,,,,,,,Mahnaz Reza,,3
Bundaberg,BG,South QLD,42278,2018-06-14,Chris,Dempster,cdempster88@yahoo.com.au,0406772782,2018-10-28 13:38:07,Chaser Recliner Features Rocking Mechanism Charcoal,4670,51066,541491,Fabric on the recliner has let go an  padding in the seat isn’t very good,0.00,,,2019-03-14 15:27:42,Changeover,,,,,,,Mahnaz Reza,,3
Toowoomba,TW,South QLD,48365,2017-12-28,Lisa,Kerwick,aus.lisa@hotmail.com,0415892327,2019-01-22 07:06:42,Kensington 3 seater sofa & Kensington Recliner,4343,51951 & 51950,368567,The back part of the sofa is not secure and you can move it back and forth and it's not sitting straight so so when you sit on the sofa you lean back because there is not enough support. In the photos I have sent you can see the lean on the back of the sofa and also after turning the sofa over to have a look if there is a issue where the sofa attaches to the seat of the sofa I noticed the velcro that secures the back skirt is sewn underneath the sofa so the velcro on the skirt cant velcroed down it just flaps there. Really disappointed in this sofa set. Have had so many issues since purchasing it  2nd issue: The chair reclines out but on a angle and the chair looks twisted when reclined out and also it gets stuck in the reclined position and we have trouble getting back to normal sitting position.,0.00,,,2019-03-14 14:00:26,Discount to Keep,,,,,,,Sharmin Sultana,,2
Nunawading,NW,VIC,48679,2016-09-02,Manal,EL RAFEI,taharafihi@yahoo.com.au,0451049220,2019-01-25 15:31:41,Michelin corner lounge black,3047,53330,219457,Arm is broken and leather has all faded spots all over the couches there are more  photos to show but we could only upload 4 photos,200.00,1) customer complaints about discoloration of the lounge. On inspection I have found out that the 2nd and 3rd recliner from the left has discoloration. Another 1 seat recliner had the same issue. On inspection I have found out that the customer is only using a conditioner and not a cleaning fluid to remove the body oil and dirt from the leather. The conditioner pushing the oil deep into the leather which is contributing to the discoloration of the leather plus normal wear and tear has caused the issue as well. Likely cause customer 2) customer complaints about the loose head rest although it was working fine with no damaged or broken parts. Just normal wear and tear. 3) customer complaints about a broken arm rest. On inspection I have found that the ply on the top panel of the arm frame was broken. External force from the customer has caused the issue. Rest of the frame of recliner was good. Likely cause customer,1) I can prewash and then repaint the discolored section followed by a top coat sealer however I can not guarantee that this will not happen again as body oils and dirt may have penetrated into the leather and this is not a part of warranty and it's a customer caused issue. 2) The head rest does not require any repair as this is normal wear and tear 3) Pushed back broken ply into place. Cut a new wood wood then glued and screwed it into place. All fixed  customer happy,2019-03-14 12:07:10,Discount to Keep,Frame,Customer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Catherine Sal,Mahnaz Reza,2
Logan Central,LC,South QLD,50327,2018-06-23,Amanda,Iati,amanda83@sctelco.net.au,0439673681,2019-02-15 09:06:55,KELLER 2 Seater Light Grey,4118,60356,332139,We received our replacement lounge yesterday as our original one broke & unfortunately the fabric & colour is very different so doesn't match the other one which we bought as a set. Please see attached photos. As you will see the new lounge is a more blue-grey tone with darker fabric where as our original one is a more yellow-grey tone with a lighter fabric. The new lounge makes the original lounge look old & worn.,0.00,,,2019-03-14 14:45:44,Discount to Keep,,,,,,,Catherine Sal,,3
Braybrook,BK,VIC,51043,2016-03-03,Melinda,Glombowski,mglombowski@live.com,0402222179,2019-02-24 22:07:08,RADLEY 3 Seater with 2 inbuilt recliners,3337,50794,65860,Right recliner will no longer recline all the way. Occurred about 3 months after purchase.,90.00,The customer claimed the laf recliner was not motioning smoothly and had some resistance when trying to extend to the fully open position.   I tested the motion and confirmed the customer’s concerns.   The mechanism appeared to be contact the frame during motion.   I conducted an inspection of the mechanism and confirmed that there were no bends or failures that would contribute to the issue.    Further investigation confirmed that there was a major failure in the frame of the armchair resulting in the lh side of the chair collapsing.  This collapse resulting in the rear plinth of the chair rubbing on the bottom steel rail of the sofa.   The frame failure was on the major side section of the frame where the armrest was attached to.   The rear plinth had also been damaged because of this.,The quote has been updated to repair the frame failure with the recliner,2019-03-14 13:11:56,Reselect,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,AMY BLATCH,2
Joondalup,JP,WA,51652,2018-09-24,Colin,Long,colinlongnz@gmail.com,0475989475,2019-03-04 13:04:54,MANNY 3 Seater Sofa,6069,53472,919991,Mark on the fabric which showed up  we tried the supplied cleaning product  registered a claim with the scotchgard warranty which was rejected. They organised a commercial clean and the mark is still there,0.00,,,2019-03-14 13:03:56,Changeover,,,,,,,AMY BLATCH,,3
Cannington,CT,WA,52084,2019-02-15,Tevfik,Geyik,fatma_gargili@hotmail.com,0431576458,2019-03-09 14:54:12,Brigette 2 seater  sofa,6107,63386,523264,The product was delivered yesterday like this,0.00,,,2019-03-14 17:36:44,Reselect,,,,,,,Kaitlin Evans,,3
Campbellfield,CF,VIC,52146,2019-01-21,Sirisha,Mantha,sirishamantha@gmail.com,0410959123,2019-03-10 15:08:19,TEGAN 2 seater sofa,3064,62442,607978,The product seems to have a manufacturing defect. The right arm on the sofa seems to have a dip as compared to the other arm indicating a manufacturing defect.,200.00,,,2019-03-14 10:28:24,Changeover,,,,,,,Emma- Louise Thornton,,3
Prospect,PT,NSW Metro,52157,2019-02-12,Nathan,Leggett,nathan.leggett@me.com,0452258930,2019-03-10 17:08:45,Jefferson,2145,61272,476204,As you can see from the photos there are creasing in the arms and back of both 2 seater and 3 seater and the zip on one cushion has separated  the creasing I thought would disappear over time but still hasn’t and in my opinion looks like a fault with the product,0.00,,,2019-03-14 16:52:09,Reselect,,,,,,,Alexander McGuire,,3
Waurn Ponds,WS,VIC,52202,2019-01-12,Dianne,Pigott,dpi03134@bigpond.net.au,0407849961,2019-03-11 11:43:20,Lannister Electric Recliner,3215,57724,834897,On one of the single recliners  a fold of fabric has come out from underneath where it should be stapled/sewn in - on the left hand side between the armrest and the front of the recliner (as seen in picture). The customer also stated that the mechanism itself also squeaks on this recliner and not the others.,0.00,,,2019-03-14 13:46:03,Changeover,,,,,,,Ash Monaghan,,3
Springwood,SW,South QLD,52217,2017-07-19,Garyn,Black,garynandjulia@hotmail.com,0419635745,2019-03-11 13:28:13,Zavier Recliner & Zavier 3 seater sofa,4152,54728 &  54729,206446,Bubbling/lifting/rippling effecting the fabric of the lounge and recliner.    Fault with the fabric.,0.00,,,2019-03-14 17:08:29,Reselect,,,,,,,Ash Monaghan,,3
