STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Port Macquarie,PM,NSW,123355,2018-03-05,Les,McLean,Ozcoach@mac.com,0447230770,2021-04-29 11:44:27,JET - ASHLEIGH - Electric Recliner,2427,534610001,165603,Stitching starting to come undone on left arm of the recliner,620.00,On the single recliner at the rear of the LHF armrest  there is some compromised topstitch. Upon arrival  customer asked me to inspect the RHF seat of the 2 seater as it was sitting lower than the LHF seat  I troubleshooted the issue to be a compressed mechanism and it requires replacement.,Callout and report ONLY. Due to not having a mechanism with me  I didn't undertake any repairs for reassessment. 2nd visit- undertook the repair on the stitching  however  the mech sent out for the job  despite the description being correct  the wrong mech was in the box. Will require a 3rd visit with correct mech to complete.  3rd visit- replaced compromised mech  completing the job.,2021-10-20 18:36:38,Finalised_technician,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Marie Pollock,Mahmoud Jeblawi,2
Ballarat,BT,VIC,128261,2019-06-30,Brendan,Cassidy,Ashandbren@bigpond.com,0417550431,2021-07-06 18:34:50,CHARCOAL - CHASER - Recliner,3350,510660002,146708,The lining is coming apart. We were assured there was structural guarantee on this item.,90.00,The vinyl on the footrest has split away from the fabric. This material is too weak for its intended purpose  A new panel would need to be sewn in,Not viable,2021-10-20 11:19:08,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Achol Acot,Jacob Rowe,2
Penrith,PH,NSW Metro,128667,2018-08-15,Ninos,Khoshaba,ninoskhoshaba@hotmail.com,0447112210,2021-07-12 15:28:49,BLACK - ALBERTA - 3 Seater Sofa,2176,577690001,1026328,If you are sitting down. The area where the back of your calfs touch the couch (on the right side and middle of the couch) the leather is starting to go fluffy and will soon start to peel away. We rarely use this lounge suite. Near brand new condition. We have no pets and we have used this lounge a handful of times.,90.00,Product Details: 577690001 BLACK - ALBERTA - 3 Seater Sofa Time since purchase: 2 years  10 months  4 weeks Name on order: Ninos Khoshaba Purchase date: 15/08/2018 Store Name: New South Wales - Penrith Sales order: 384-1026328  Issue description If you are sitting down. The area where the back of your calfs touch the couch (on the right side and middle of the couch) the leather is starting to go fluffy and will soon start to peel away. We rarely use this lounge suite. Near brand new condition. We have no pets and we have used this lounge a handful of times. CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 CT - Clean Test to be completed for all Leather Issues $0.00 1 $0.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $90.00,On inspection  the customer complained leather issue on the 3S. Spot test was clean and the crease damage was not cat scratches. The leather on the facade was bond leather and bubbled up. The leather start peeling between seats 3S as well. In my opinion  the repairs won't carry any warranty due to underlying issue. Report only,2021-10-20 11:58:54,Reselect,Peeling,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Olwen Silversides,Kesaia Tavake,2
Port Macquarie,PM,NSW,130209,2020-08-20,Jan,Turney,jmturney@optusnet.com.au,0402159891,2021-08-03 12:52:47,GREY - ELEANOR - Modular Ottoman,2445,588980001,165318,The Alligator Clip under the Ottoman has snapped off  making it impossible to attach to the lounge,130.00,One of the click style connector brackets on the ottoman module had snapped at the swivel bolt.,Replaced connector bracket with one provided. Job completed.,2021-10-20 15:22:42,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kesaia Tavake,Jacob Rowe,2
Rutherford,RD,NSW Metro,130342,2020-07-31,Kathy,Gibbs,kathygibbs1970@gmail.com,0413912422,2021-08-04 17:59:49,CHARCOAL - SENTINAL - 3 Seater,2325,625790001,834794,The seat is sagging and has loss all support. This is the second time I have had issues with this product and would like to exchange for a different product of the same amount  Thank you,90.00,Fault 1 - Backs do not line up along the top of the back rests. Fault 2 - Intermittent fault on the electrics on the LHF recliner Fault 3* - When sitting on the RHF recliner  the back of the seat falls away/lack of support,Fault 1 - Explained to customer this is normal given the recliners have a moving mech and this means there will always be a bit of free play - tighted KD brackets just to be sure and play remained Fault 2 - Could not get the recliner to fault during inspection. Fault 3* - Foam has compressed unevenly in the seat. this is caused the foam to give way towards the back of the lounge  * Customer was asked if anyone in the home was close to or over 120kg. She mentioned her husband was close and just had a surgery which has left him less mobile so he may exceed this limit. Advised customer that most retail lounges are rated to 120kg and the weight would be a contributing factor to how the foam has collapsed.,2021-10-20 14:13:45,Finalised_technician,Foam,Normal Wear & Tear,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Asraful Islam,Mahmoud Jeblawi,2
Capalaba,CA,South QLD,133142,2021-08-17,Sam,Ziegenfusz,ziggy_0_6@hotmail.com,0429600087,2021-09-17 17:04:00,BLACK - COHEN - 3 Seater Chaise.,4165,653120001,462761,Sinking,200.00,the seat frame has pulled out of the front border and fallen downwards to the floor. lounge has to be stripped and the frame reconnected to the front border.,will quote. has to be taken away. Repaired frame and delivered back to a happy customer,2021-10-20 20:09:30,Finalised_technician,Frame,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Marie Pollock,Marie Pollock,2
Mandurah,MN,WA,133313,2020-08-16,Angela,Bradley,Ozenaa.angela@gmail.com,0449551755,2021-09-20 13:09:45,CHARCOAL - SENTINAL - 2 Seater,6169,625780001,123351,When the left side chair is reclined it is lot level  it means the entire chair leans to the left. Found a broken bolt In under the chair. I have no idea how not happened,170.00,RHF recliner was leaning one side  mechanism was bent.,replaced with new mechanism supplied by Amart.,2021-10-20 19:54:48,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Vaishnavi Ravichandran,Brenda Stewart,2
Capalaba,CA,South QLD,133552,2017-06-25,Sue-Ellen,Vandenberg,suzvandenberg@gmail.com,0408985805,2021-09-23 08:31:07,BLACK - SAN MARCO - Corner Lounge with Chaise,4165,577750001,404173,Our electric recliner stopped working in April 2021  we received  a new transmitter upon claim (no technician came out) and it was ok.  Now it is intermittently working.  Sometimes it will work then it just stops.,120.00,The motor on the left recliner is working on and off at times,Replaced motor now working fine,2021-10-20 20:10:44,Finalised_technician,Motor,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Marie Pollock,Mahmoud Jeblawi,2
Virginia,VI,South QLD,134068,2019-11-01,Michael,Stephens,michael@jsfproperty.com.au,0497970201,2021-09-30 15:48:15,BEIGE - SAN MARCO - Leather Electric Recliner,4010,511280005,520166,The leather is cracking and peeling.  Amart has already sent The Leather Doctor on two occasions to make repairs but the problem persists.  I am insisting Amart provide a brand new replacement chair.  It's clear the current chair is faulty.  I do not want The Leather Doctor to continually be sent to my home for repairs.,90.00,Customer concerns about leather peeling and starting cracking on a section of legs roll and headrest of a single recliner. Possible causes include skin contact  body oils  perspiration  high use area  dirt and grim  or products unsuitable for leather contacting pigment layer surface and a manufacturing issue with inter-coat adhesion.  - Customer indicates that they have done a professional cleaning and use leather wipes to maintain the lounge. - Test cleaning has been conducted and found a small amount of dirt in the tested areas.  - The suite is in good condition and have not been abused. The Inspection and assessment would indicate a manufacturer issues with inter-coat adhesion to be the major contributing factor for the leather issues.,Assessment Report and quote to repair as follow: Callout Fee for the 2nd visit: $70.00 - Repair and colour match legs roll affected areas: S1 x 2 - Repair headrest peeling section: S1 x 1 Disclaimer: With leather  there are many variables that are sometimes unforeseen; this is due to the fact that leather is a natural product. One of these unforeseen variables is oily leather caused through absorption of oil  fats and acids from our body and hair. This may potentially cause a problem in our processes and will void our warranty on the affected areas.,2021-10-20 16:27:27,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Andy-Grace Elenoa Nonu,Karen Timms,2
Benowa,BE,South QLD,134585,2021-08-26,Minank,Mori,dr.minank@gmail.com,0430618930,2021-10-08 12:22:52,NAVY BLUE - SELLARONDA - Recliner,4217,691330003,528530,broken trigger,110.00,Single recliner legrest not opening every time when trigger handle pulled. Chair in main living room and is only weeks old. All other recliner on the suite are working fine. ** Customer would like Amart to give hime a call in a few days to see if chair is operating better with use **,Inspected chair to find trigger cable and toggle all in tact but when legrest is released the outside of the footrest board is rubbing on the outside arm frame and the resistance is sometimes enough to hold footrest instead of letting it fully release. Adjusted trigger cable to different positions of toggle but made little difference. Wiped outside of footrest and inside of arms with leather conditioner to lessen the resistance and this improved but not opening all the time still. Changed trigger cable to see if any change but not really. Moved recliner footrest in and out several times to try and loosen area up and told customer this may get better with use. I believe the chair arms have been manufactured slightly out of alignment and is providing just enough resistance to prevent footrest from opening freely every time.Inspected arms to see if I could loosen off frame slightly but believe this would cause structural issues. Customer disappointed this is happening on brand new chair.,2021-10-20 10:13:08,Changeover,Trigger/Cable,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Durga Prasad Lingannagari,Robyn Carvosso,2
Cockburn,CB,WA,135059,2020-03-06,Johanna,Dalton,jo85@live.com.au,0433271734,2021-10-15 19:42:49,WHITE - KOTA - Dining Chair,6111,603500001,302723,Most of the screws have fallen out of the chairs  seeming to be not long enough to stay in. Therefore majority of them are unsafe to use.  Also making the pads you sit on come off,0.00,,,2021-10-20 19:52:47,Hardgoods,,,,,,,Casey Young,,3
Campbelltown,CM,NSW Metro,135131,2019-03-03,Ramu,Surapathy,sramu108@gmail.com,0413084951,2021-10-17 08:30:18,ANTIQUE OAK - KIRSTY - King Bed,2565,561610001,820088,Hi there  The bed base wood strips are are not exactly sitting and staying straight in the fixtures. I have used even a tape to fix them straight to struck with the bed for fixed position. The issue is when we sleep and turn in the bed it makes lot of sound in the nights. It’s really disturbing our sound sleep and could not enjoy our bed due to these sounds.   Appreciate an early response with a quick fix please.   Thank you  Ramu Surapathy.,0.00,,,2021-10-20 14:55:13,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Rouse Hill,RL,NSW Metro,135153,2021-09-19,Tracy,Cauchi,Tcauchi23@gmail.com,0406111221,2021-10-17 15:13:46,WHITE - CLOUDS - Dining Chair,2156,502990001,38978,Back leg of chair chipped!  Brand new straight out of you box !!! It’s not a warranty claim - clearly it’s a fault in your quality control department! This item should never of been shipped like this !  It’s a hassle for a customer to complete a form when I pay good money for a product ! Then I have to wait for you to respond !!!  Not happy- it’s inconvenient and I don’t get compensated for my time !,0.00,,,2021-10-20 17:45:41,Changeover,,,,,,,Ann D'Ambrosio,,3
Logan Central,LC,South QLD,135159,2020-07-09,James,Caskey,jimcaskey56@gmail.com,0452177180,2021-10-17 16:28:50,ASH - MAJESTY - Coffee Table,4133,493550001,354728,Upon opening the  box we already saw a chip in one of the parts and found out later on that it was  at the bottom of the coffee table.,0.00,,,2021-10-20 14:47:00,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Oxley,OX,South QLD,135177,2020-09-24,Behzad,Vaisy,behzad.vaisy@gmail.com,0435791641,2021-10-17 22:21:46,WHITE/ STONE GREY - HILLSIDE - Loft Bunk Bed,4068,626990002,503921,Dear Sir/Madam  I am writing to complain about this bed that I have bought. Unfortunately one of my kids cannot use it. Last time my falls badly on the ground and almost damaged her back and I have decided to complain about it and request for slats with correct length. The reason is the length of its slats of the lower bed. The length of its slots are 92cm  while they need to be 93.8cm. Their length are so short that I even could not screws to fix the problem. As a result slats fall on the ground after one or two hours of using it. A few times the mattress and my kid fall on the ground. I would appreciate it if you could provide me with slats with correct size which is 93.8cm. Please let me know if you require any information. Regards ,0.00,,,2021-10-20 20:37:57,Hardgoods,,,,,,,Casey Young,,3
