STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Yamanto,YO,South QLD,123314,2020-01-27,Leanne,Tabke,l.j.tabke@bigpond.com,0426668597,2021-04-28 18:30:33,CHARCOAL - SENTINAL - 2 Seater,4346,625780001,722266,Makes a cluncking sound when you push the button to lower the leg rest. The leg rest doesn't close all the way. Also there is separation on the right hand side.,100.00,1- rhfr mech has collapsed and cross bars have broken.  2- lhfr mech has collapsed causing the backrest to lean to the side.  3- due to issue 1 the motor brackets have also bent.  4- KD brackets are loose on both backrest   In my opinion this lounge is not suitable for the customers weight and an ongoing damage is likely to occur.,Both mechs and motor will need to be replaced and brackets will need to be tightened,2021-09-13 17:30:50,Reselect,Mechanism,Design,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Brenda Stewart,2
Springwood,SW,South QLD,126088,2018-02-24,Lauren,Wigg,chrisnlauren@live.com.au,0402930982,2021-06-07 15:33:57,DARK GREY - SPARTACUS - 3 Seater Sofa,4127,512010004,216551,middle of lounge seems to have bent out of shape? big gap in between cushions  unable to use the chair as described.   possibly caused by a bent frame,600.00,3rr: 1. Rhf recliner  lhf side foam failed collapsed inwards and lost memory  front foam lost memory. 2. Rhf recliner  internal lining torn along seat/leg roll seam causing pocket springs to protrude. 3. Lhf recliner  rhf side foam failed collapsed inwards and lost memory  front foam lost memory. 4. Large gap between recliners due to item 1  3 and also due to the mechanisms being misaligned in seat frames and along base rails.  Apart from the above issues  suite in good condition.  11/9/21 - found additional issues with lhf recl upon opening during repairs  Internal lining was torn along front seam. Additional repairs required.,Additional materials required. Quote: - CF  QR - CF 1. int2. Install new seat cushion supplied by Amart.  2. Lr1. Supply and sew new internal lining.  3. int2. Install new seat cushion supplied by Amart.  4. int3. Realign mechanisms in seat frames and along base rails.  11/9/21 - additional repairs to lhf recl  lr1. Sew new internal lining.  All approved repair completed.,2021-09-13 16:50:40,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Kesaia Tavake,2
MacGregor,MG,South QLD,128002,2017-11-24,Haroon,Deen,swera1986@hotmail.com,0410105814,2021-07-04 10:09:32,BLACK - MILLENNIA - 2 Seater Sofa,4132,579000001,326583,A zip has broken from the bottom  of the sofa and all the filling coming out and switch are not working as well,450.00,1. Rhf 3rr  fasteners securing f/rest were too long  poking out and tearing through lining and stitching at the top of the zipper. Zip slider had also slipped out and was missing. 2. 3rr  usb box  usb port damaged.  Cm raised additional issue with single recliner. 3. Recliner mechanism catching on rear seat frame causing drive shafts to bend and motor to break off at front bracket.  Apart from the above issues  suite in good condition,Parts required. 1x mec  1x motor  1x pair of drive shafts (connect to either side of the nylon drill nut - see photos)  Quote: - CF  QR - CF 1. lr1  m1. Repair leg roll stitching and replace zip  supply and fit new fasteners of appropriate length. 2. Int3. Install new usb box supplied by Amart.  3. M2  e1. Install new mec  motor and drive shafts supplied by Amart.  9/9/21 Completed approved repairs,2021-09-13 10:53:42,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Mahmoud Jeblawi,2
Tweed Heads,TH,NSW,128299,2019-10-25,Michael,Werts,michael.werts@icloud.com,0401634355,2021-07-07 12:24:30,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4218,643590001,276099,The footrest and front of the seat on the right hand side of the 3 seater has worn. The leather is looking tatty.  This side of the seater is the side least used (the left hand side is used far more often and is not showing any wear).,90.00,Lounge in second living area directly in front of TV Room was a bit dark 2 people living there Issues: 1 - the light on the cupholders does not stay on - the button when you press just goes off and the disco light along the bottom of the lounge doesn't work at all. 2 - LHF seat the leather is peeling at the front - customer advised it started about 6 months ago but they had not gotten around to putting in claim. This has now gotten worse over the 6 months and the continued use would have accelerated the peeling. Customer is very unhappy with the leather in particular he is not so worried about the lights.,1 - disco light not working  cup holder lights up for a second.  Combination of buttons  cables or a short in the disco light. Was not listed so we did not have buttons to test. cause manufacturing 2 - LHF seat top coat colour system is peeling under the leg roll area - area does feel a bit tacky. It is peeling off in multiple areas  the side of the leg roll which is not a wear area and on the seam line along the seat which is a higher wear area. also peeling on foot rest and leg roll area but closer to the fold.  Clean test on wear/non wear area and yes there is surface dirt. colour of the leather under the peeled area is darker colour which indicates contamination Cause: combination of customers fault as it is tacky  darker under leather  clean test and lack maintenance  and had left fault for 6 months but due to being 20 months top coat seal could have failed as well.,2021-09-13 10:12:47,Changeover,Cables/Leads (Electric),Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Marie Pollock,Andy-Grace Elenoa Nonu,2
Morayfield,MF,South QLD,128464,2012-02-15,Julie,Oliver,oliver-4@bigpond.com,0402221309,2021-07-09 13:43:51,BLACK - EXCELLENCE - 3pce Suite,4174,421510001,869858,seat on chair is collapsed and you sink in when sitting on it,385.00,seat foam is soft and leg roll foam needs replacing plus leg roll linning is torn. all springs are fine.,repaired recliner seat delivered back customer happy with result  added booster foam as well.,2021-09-13 10:37:35,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Mahmoud Jeblawi,2
Beenleigh,BL,South QLD,128698,2020-02-21,Jaime,Thomson,jaime.thomson@hotmail.com,0418788672,2021-07-13 10:11:55,CHARCOAL - SENTINAL - 2 Seater,4207,625780001,133475,There is no physical damage to the suite.  There is power to the power source and the light at the back is illuminated however there is no power to either buttons to raise and lower the footrests.,430.00,1. Rhf mechanism has worn excessively and collapsed on rhf side causing the f/rest extension to drop and sever the power lead for the led strip relay box.   Apart from the above issues   suite in good condition.  25/8/21: Cm raised additional issues with lhf recliner  excessive movement in back rest due to excessive wear of pivot points.,Mechanism and led strip relay box required (as per photos). Quote: - CF  QR - CF 1. m2  int3. Install new mechanism and relay box supplied by Amart.  25/8/21: - completed m2 and int3. Naomi approved additional cf and m2.  13/9/21: Completed all approved repairs.,2021-09-13 16:33:07,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Troy Baldwin,2
Helensvale,HE,South QLD,129331,2018-04-12,Eliyad,Eliyas,nishaeliyas@gmail.com,0437268234,2021-07-21 15:56:39,BLACK - OPTIMUS - 3 Seater Sofa,4210,625820001,419796,When I used the reclaimer switch as normal  2screw came off and heard a noise  since then unable to fold it back to the normal position. Please do what you need to do.,210.00,When I used the reclaimer switch as normal  2screw came off and heard a noise  since then unable to fold it back to the normal position. Please do what you need to do.,On inspection customer showed me that the rhf recliner won’t work  on further inspection I found that the bolts have came out on the swing arms on the motor. With the bolts coming out this has snapped the cross bar that connects to the motor  to fix this issue can Amart please supply the correct length bar please. Bar length is 555mm long. 13.09.21 On arrival to replace the motor bar I have found that the new bar supplied is for a manual recliner not an electric recliner.  Fortunately I had a spare bar on board my van that suited this lounge. I have replaced the broken bar with the new one and the recliner now operates correctly. Customer is happy,2021-09-13 12:29:25,Finalised_technician,Fasteners/Connectors,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Marie Pollock,Naomi Hughes,2
Warana,WA,South QLD,129426,2016-10-09,Shane,Burke,gizmoburke09@gmail.com,0450579374,2021-07-23 09:16:10,CHARCOAL - SEATTLE - Fabric Corner Lounge Suite,4209,457870002,415089,Right hand corner piece cushion springs suspect to  damaged. Padding sinks when sitting on it and feels like you are sitting on timber pieces.,740.00,Arrived on site to fix the one piece  but customer is explaining to me that it is all five pieces of his lounge that are sinking around the edges  see last photo of gap between foam and frame. Pocket springs are fine and in good condition  it’s the foam that sites round the edges that are failing and feels like sitting on timber.,I have cut new high density foam and replaced outer edges of each 5 piece’s and secured with webbing. No dropping or sagging now. Can no longer feel frame on from or side’s. Also put a some extra thin foam in to boost out edges to give clean and even look.  Had customer test each piece   and he is happy with results.,2021-09-13 15:41:02,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor Coomera PTY LTD,THE LEATHER DOCTOR,Bernadette,Wright,Angela Hyde,Troy Baldwin,2
Tingalpa,TA,South QLD,129715,2021-01-07,Craig,Kelly,craig@jobconnect.com.au,0434330089,2021-07-27 12:17:13,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,4173,660970001,836868,Left side in photo (right seat) is leaning heavily and is not right. It didn't take long for this to start after finally receiving the product. My wife sits in the seat at minimal weight compared to me on the other side which has no problems. Have been advised by Amart staff that this is a known problem,170.00,the lhf recliner mechanism is bent and the footrest is lower on one side compaired to the other.,replaced mechanism now footrest is level.,2021-09-13 16:39:42,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Troy Baldwin,2
Waurn Ponds,WS,VIC,130164,2020-06-12,Robert,Stevenson,Gcrstevo@hotmail.com,0401122242,2021-08-02 17:02:20,CHARCOAL - SENTINAL - 3 Seater,3214,625790001,858828,The left hand seat doesn’t recline  the head rest does but just not the leg section,130.00,Lhf recliner not opening  upon inspection and testing  it showed that the motor is faulty.,Inspection to determine the issue 10/9/2021 New motor has been fitted,2021-09-13 10:30:41,Finalised_technician,Motor,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Angela Hyde,Jacob Rowe,2
Helensvale,HE,South QLD,130270,2018-06-26,Valentina,Kremenchutskaya,valkrem12@gmail.com,0450682438,2021-08-04 07:46:11,GREY - JAXON - Corner Lounge with Chaise,4272,564160001,423829,The armchair is not closed and some mechanism is not right. To close the chair we just tightened the broken mechanism to make the armchair to be closed. This is actually the armchair that located the firs in the suit with opening mechanism to allow placed legs to rest and adjust to the lower back. But spring also does not work.,170.00,1) the LHF chair mech has 2 x very bent arms customer has had to tie the mech shut to keep it closed,1) replaced mech with new unit and tested as required,2021-09-13 09:54:12,Finalised_technician,Mechanism,Design,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Angela Hyde,Jacob Rowe,2
MacGregor,MG,South QLD,130801,2019-09-14,Geoff,Curtis,gfjcurtis@gmail.com,0421376097,2021-08-11 16:28:06,CHARCOAL - SENTINAL - 3 Seater,4116,625790001,354328,When the recliner is in the up position the footrest is on an angle. From the bottom of the lounge I can feel a broken piece (covered) and the metal frame is bend. Hard to show in a photo as it is all hidden. In the down position you can see that the foot rest is on an angle.,295.00,Lhf recliner 1. Mechanism collapsed on lhf side and catching on itself - excessive wear of pivot points. 2. Due to damaged mechanism  the f/rest extension became bent and snapped the upper section of the ply timber f/rest.  Apart from the above issues  suite in very good condition,Additional issues. Quote: - CF  QR 1. M2. Install new mechanism supplied by Amart.  2. Int1  structural ply timber supply ($15). Supply and install new ply timber f/rest board.  Repairs completed.,2021-09-13 10:57:23,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Brenda Stewart,2
Maroochydore,MR,South QLD,130820,2018-01-11,Melanie,Barrett,melzabarrett@hotmail.com,0418793479,2021-08-12 09:06:07,DARK GREY - SPARTACUS - Corner Lounge,4555,512030004,809323,1.The fabric is torn. 2.There’s no foam padding in the armrest. 3. The chair back is lopsided and moves freely when it should be fixed. 4. The footrest is lopsided and creaks when levered out.  This couch has been very well cared for and there’s no obvious cause of these issues other than everyday usage. It’s stain free  pet free and in great condition besides the structural faults listed.,350.00,This customer had a few concerns with her Spartacus lounge which are as follows. 1. The LHF recliner on the 2 seater console unit was dent and sloppy. It was very difficult to operate. 2. The RHF backrest on the 2 seater console unit was extremely loose and did not line up with the other backrests. 3. The LHF trigger had almost snapped and due to be replaced. 4. The main seam on the LHF seat cushion on the 2.5 seater had come undone.,To repair  we did the following. 1. We removed the failed mech and replaced it with a new 4311 mech. 2. The internal backrests were very loose. We not only tightened the post brackets  we also applied locktite to the bolts to help secure them in place. We also tightened to external KD brackets. 3. We removed the failed trigger and replaced with a new one. 4. This was way too large to be done by hand  so we needed to bring this seat back to our workshop for a complete dismantle and machine stitch.  Arranged redelivery to customer 13.09.21,2021-09-13 11:00:11,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Angela Hyde,Brenda Stewart,2
Capalaba,CA,South QLD,131024,2017-09-28,Nikita,Gunnis,Nikitagunnis@y7mail.com,0498320169,2021-08-15 13:57:41,CHARCOAL - SPARTACUS - Recliner,4164,512000001,396148,Recliner arm for leg part has bent and is hard to close,170.00,The recliner mechanism is bent and hard to close,Replaced mechanism now working fine,2021-09-13 17:24:10,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Andy-Grace Elenoa Nonu,2
Darwin,DN,NT,131043,2021-05-15,Jack,Wilson,wilsonjack516@gmail.com,0428452208,2021-08-15 16:38:14,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,830,649500001,136090,Right side recliner isn’t working  just happened out of nowhere,110.00,The recliner cable on the LHF seat had broken at the trigger.,A new cable has been installed.,2021-09-13 17:09:02,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Angela Hyde,Andy-Grace Elenoa Nonu,2
Toowoomba,TW,South QLD,131071,2020-09-10,Catherine,Allen,Davodinkum@live.com,0497832629,2021-08-16 09:38:19,LIGHT GREY - RUMPUS - Corner Lounge with LHF Chaise,4360,417080005,408671,Unsure what caused the Ottoman damage as we don't really use it  The back of the couch i would say sitting to far back and floppy onto the couch  The hole on the seat have no idea as there is no other damage to seat,320.00,Central frame support beam on otoman lid had failed (totally separated from main frame) Large stitch failure (>15cm) on LHF side of corner seat backrest Lounge in fairly grubby condition with multiple stain locations all over  young children present at time of visit climbing on lounge. Accidental damage to LHF seat base - informed customer she needs to raise this with smartcare as not a warranty issue,Reattached support beam to lid of ottoman using metal brackets.  Carried out manual stitch repair to corner seat,2021-09-13 17:08:12,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Angela Hyde,Jessica Kyle,2
Moonah,MH,TAS,131129,2016-11-19,CHRISTINE,HANSCH,jesse.scott.98@hotmail.com,0419113217,2021-08-16 16:29:06,GREY - JAXON - Recliner,7011,563760001,417431,Same issue as before happenning again ,110.00,Clean and tidy house in low-income suburb. Cm lives alone  one small  quiet dog. Suite clean. Nothing to suggest abuse or neglect. ID tag present. Issue: broken tension spring  mechanism  LSF one recliner. Cause: wear and tear. Solution: replace spring,Replaced spring,2021-09-13 10:33:46,Finalised_technician,Tension Spring,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Angela Hyde,Jacob Rowe,2
Benowa,BE,South QLD,131151,2017-11-19,Jacob,Allan,Jacob.allan@outlook.com,0434255141,2021-08-16 19:18:32,CHARCOAL - CRESSIDA - 3 Seater,4208,594230001,516583,Issues: 1. Both recliners seats have torn stitching underneath.  2. Both recliners do not close properly  on an angle. 3. Left recliner cup holder lights (down) button light is broken.  Cause of damage: We are a household of two  this is general wear and tear.   This is a repeated and ongoing concern since we have purchased this couch. We have submitted multiple warranty claims for a similar natured issues. The leather doctor comes out each time fixes the issue and then it reoccurs within months.  We are now requesting a replacement couch due to our belief that this product is faulty and has ongoing issues.,90.00,Issue 1: left hand recliner mechanism broken in two points.  Issue 2: left hand recliner  bolts missing from foot rest. Issue 3: left hand recliner tears in both sides of led roll next to zippers.  Issue 4: left hand recliner foam deteriorated in leg roll. Issue 5: right hand recliner mechanism warped.  Issue 6: right hand recliner tear in leg roll on right side next to zipper. Issue 7: electric cupholder in left hand mechanism faulty and not lighting up correctly.  Issue 8: left hand of whole side of arm rest appear to be leaning inwards  this could be caused by mechanism however it is quite extreme.,All out and report only  Issue 1: I can replace mechanism in left hand recliner that is broken.  Issue 2: I can source and replace left hand recliner  bolts missing from foot rest. Issue 3:  I can stitch left hand recliner tears in both sides of led roll next to zippers.  Issue 4: I can replace left hand recliner foam that has deteriorated in leg roll. Issue 5: I can replace right hand recliner mechanism that is warped.  Issue 6: I can stitch right hand recliner tear in leg roll on right side next to zipper. Issue 7: I can replace electric cupholder in left hand mechanism that is faulty and not lighting up correctly.  Issue 8: once mechanism in left hand recliner is replaced I can see if this fixes the arm rest that is leaning inwards  if this does bot fix issue  I will need to disconnect arm and realign.,2021-09-13 16:48:53,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Coomera PTY LTD,THE LEATHER DOCTOR,Bernadette,Wright,Marie Pollock,Troy Baldwin,2
Mandurah,MN,WA,131246,2021-07-10,Liby,Babu varghese,Libybabuvarghese@gmail.com,0467470163,2021-08-18 11:39:23,BLACK - OPTIMUS - Electric Recliner,6171,625800001,132576,One of my electric recliner is not back to its normal position . None of the keys are working It seems like  the electrical s of  the chair is stuck .,200.00,Single recliner sofa was stuck in position. I had a thorough inspection of the electric system and cables. Button switch was faulty. Needs replacement.  (waiting on part with correct pin),Replaced new switch and the everything worked well.,2021-09-13 10:35:21,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Mahmoud Jeblawi,2
North Lakes,NS,South QLD,131295,2020-03-21,Michael,Berg,Michaelberg91@gmail.com,0412204656,2021-08-18 20:46:40,DARK GREY - SPARTACUS - Corner Lounge,4509,512030004,267335,One side of recliner is broken  difficult to release and put away,90.00,One side of recliner is broken  difficult to release and put away,On inspection customer showed me that there is a knocking noise and some clunking when closing the mechanism. I was sent a replacement mechanism by the manufacturer to fix this issue but the problem is not with the mechanism. The mechanism on the customers lounge works perfectly  the issue is that the armrest has come loose and sinks down on the LHF and it catches on the bottom frame of the lounge when the chair reclines back and forth. The screws inside the armrest that connect it to the frame were loose. The customers are of larger build and this probably contributed to the armrest loosening over time from leaning into it. I have tightened the screws inside and added extra screws to secure the armrest as well as put some spacers on the front LHF foot to raise up this corner so the bottom of the armrest frame doesn’t catch anymore which has fixed this issue. I have tested the lounge multiple times with the customer and they are happy.,2021-09-13 09:57:59,Finalised_technician,Frame,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Logan Central,LC,South QLD,131512,2021-05-07,Emma,Russell,emmarussell855@gmail.com,0412394921,2021-08-22 13:06:40,GREY - MARLOW - 3 Seater Chaise,4118,533050001,363324,Can’t see the issue via photos. But the single seat closest  to the left facing arm  has a spring that protrudes when sitting. Causing the seat to be uncomfortable by pushing one side high and the other low towards the other cushion. Also the spring or what ever is hard inside the cushion digs into legs.  Also causing uneven wear due to one side being higher when sitting on cushion.,200.00,1. Lhf 2s  loose filling seat cushion overlay  loose filling had bunched in front lhf cnr creating a big lump.  Apart from the above issues  suite in very good condition,1. Refilled and fluffed loose fill overlay  supplied and glued new dacron.,2021-09-13 10:50:57,Finalised_technician,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Andy-Grace Elenoa Nonu,2
Campbellfield,CF,VIC,131556,2018-03-13,Kaye,Jenkins,Kjenkins52@bigpond.com,0417039654,2021-08-23 11:22:44,CHARCOAL - CRESSIDA - 3 Seater,3750,594230001,585605,Cannot retract back,130.00,Replaced faulty cup holder on RH recliner,Replaced faulty cup holder on RH recliner,2021-09-13 15:37:29,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Marie Pollock,Troy Baldwin,2
Melrose Park,MP,SA,131605,2017-06-27,Andrew,Burgess,ab__1994@hotmail.com,0422722982,2021-08-23 20:17:36,BLACK - SAN MARCO - Corner Lounge with Chaise,5043,577750001,230508,Recliner not releasing,110.00,Parachute Trigger had failed in recliner,replaced trigger  tested ok,2021-09-13 14:38:49,Finalised_technician,Trigger/Cable,Normal Wear & Tear,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Naomi Hughes,2
Campbelltown,CM,NSW Metro,131624,2020-05-12,Gurvinder,Singh,Gurvinder_reliance@yahoo.com,0430078730,2021-08-24 09:53:27,DARK GREY - TRAFALGAR - Corner with Chaise.,2570,657960001,838996,This sofa we hardly used but gradually lint came all over the sofa. Foam inside the sofa all over are sunken and makes our back unbearable to sit on it for more than 10 minutes. Side frame of the chase got crack in it just by using it to stand up one day  by putting hand pressure on it.,90.00,Issue 1 Armrest frame broken  Issue 2. Excessive pilling.  Issue 3. Chaise seat excessive sinking  Issue 4. Backrest can feel wood frame.,Q & R Cm is concerned that pilling will continue and has another Amart cloth lounge that has zero pilling.,2021-09-13 15:11:07,Finalised_technician,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Marie Pollock,Brenda Stewart,2
Warana,WA,South QLD,131633,2020-02-10,Ana,Grant,anamgrant@gmail.com,0439526409,2021-08-24 11:07:32,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,4551,649500001,476723,In the whole photo you can see one side is lower than the other. That's the side the foam has moved off the springs. In the other photo you can see the impression of the springs coming thur the fabric.,90.00,Issue 1 .. The foam in the knee roll and seat base has collapsed in the LF recliner  the RF recliner and the centre seat. The border foam and knee roll foam and the over foams will all need to be replaced. Unable to see the PS modules but suspect these will be intact at this stage. Issue 2 .. on the LF brackrest a part of the seam is becoming undone. At present it is small the the thread is loose and will become larger if left. Can handsew back together. Issue 3 ... The customer advises that the backrest on the LF recliner is flatter and doesn't line up with the rest of the lounge. The filling has flattened and tried to fluff up but is flat. The alignment of the sections in the backrest is about 25mm lower than the other 2 backrests. Cannot repair this.,Dec,2021-09-13 11:47:29,Discount to Keep,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Jessica Kyle,2
Campbelltown,CM,NSW Metro,131725,2021-04-29,Jacob,Nicastri,utopiamusic@outlook.com,0450099120,2021-08-25 12:29:12,BLUE - SAN MARCO - 2 Seater Sofa,2567,685980001,852260,The Electric motor that reclines the seat back and forth stopped working. Its the right hand seat on the 2 seater couch. I've only had the couch in my home for a month  waited 3 months to have it made so I'm pretty disappointed.,150.00,Motor not operating,Test transformer  Test switch  Test motor  Replace motor,2021-09-13 17:11:02,Finalised_technician,Motor,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Troy Baldwin,2
Gepps Cross,GC,SA,131795,2021-06-17,Lisa-Maria,Atterton,livad8184@yahoo.com.au,0427199978,2021-08-26 12:14:10,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,5090,590950001,1045005,Recliner spring on left has broken already  Wont recline,110.00,Release latch has come out of position.,Adjusted the position of the release latch,2021-09-13 14:42:36,Finalised_technician,Trigger/Cable,External Force,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Brenda Stewart,2
Campbelltown,CM,NSW Metro,131797,2020-08-29,Michelle,Taylor,Michelle.l.t1@hotmail.com,0414470971,2021-08-26 12:37:34,JET - ASHLEIGH - Electric Recliner,2567,534610001,826559,I had a service on the recliner on 22/7/21 to repair it due to it not reclining. It worked about two weeks and stopped. I have email your office but I may have sent it to the wrong address at Amart.  I need the motor repaired again.  Thank you.,150.00,Button controls not working.,Change transformer- no results  Change button controls-  results.,2021-09-13 17:19:40,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Brenda Stewart,2
Maroochydore,MR,South QLD,131895,2018-03-22,Kirsty,Jensen,kirsty.jensen@bigpond.com,0404386467,2021-08-27 16:57:46,DARK GREY - SPARTACUS - Corner Lounge,4570,512030004,813181,Recliner is broken. Was closing if base lifted now won’t open. When closed it sits out  no longer sits flush,150.00,Two seater with console. The lhf recliner will not close fully and is stuck . Inspected and found the mechanism bent and broken on one footrest arm. Also found the under kneeroll lining torn allowing the kneeroll foam to start falling out.  Likely cause is manufacturer materials for both issues. This lounge is quite clean and tidy with some soiling likely from children.   Customer also noted issue with lhf recliner on two seater with no console  recliner difficult to close. Inspected and found the same two issues as the initial recliner and also manufacturer materials fault.,Told customer she may need to make a second claim. Will add quote to repair both recliners on this claim.,2021-09-13 17:19:04,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR NOOSA.,THE LEATHER DOCTOR,NEV,HENDERSON,Marie Pollock,Mahmoud Jeblawi,2
West Gosford,WD,NSW Metro,131977,2020-07-27,Fay,Brown,juliemcphee@y7mail.com,0406618632,2021-08-29 13:55:38,LIGHT GREY - SALOON - Recliner,2257,583600001,701728,As this recliner is rarely used  it’s a manufacturer fault.,90.00,The customer had reported that one of the backrests didn’t appear to sit flush with the armrest  with a gap present. On inspection  the customer pointed out one of the single recliners  with the issue evident on the right facing side. I manipulated the backrest  but it was sitting firmly on the mechanism posts. The gap on that right facing side is approx. 1cm wider than the left facing side. As the recliner is in full view when the customer is sitting a her dining table  she’s quite conscious of it. I removed the backrest and checked the KD brackets  but they weee firmly installed. I’d suggest the right facing one has simply been installed slightly too low  causing the wider gap. The customer also noticed a discrepancy in the seam lines on the seat tops of the 2-str which doesn’t get used at all. Although visually not the best  it’s pretty much within tolerance levels.,Unfortunately  I can’t move the KD bracket by 1cm  as the new holes would be too close to the old ones and the plywood would just crumble and form bigger holes.  Structurally  the recliner is fine and the mechanism is smooth and the seat sits level. So  although it is a manufacturing fault  I’d recommend another solution be found for the customer.,2021-09-13 13:39:36,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Marie Pollock,Linda Leamon,2
Cannington,CT,WA,132061,2019-12-02,Katrina,Papalia,Vincepapalia@yahoo.com,0403968366,2021-08-30 18:40:35,CHARCOAL - COLTON - Modular Corner Chair Fabric,6155,645710001,536062,Corner couch 1-  The rear cushion has come unstitched from the rear frame.  Corner couch 2-  Corner back board  is loose   causing corner couch to be unstable.,450.00,The customer pointed out three issues  1-the corner stitching on the top backrest cushion has come lose  2-The corner side vertical backrest timber rail has snapped. This has happened where the staple nails have weakened the laminate. The customers pointed out that that one backrest cushion on a corner section worn plum up and is compressed,As per above quote  The corner and inner lining section sewn  The frame repaired with stronger timber and metal brackets . The backrest unpicked and fibre filling and base Dacron added   customer happy with the results.,2021-09-13 15:45:06,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Natasha Smith,2
Gepps Cross,GC,SA,132088,2014-01-16,charanjeet,singh,Charanjeet11@gmail.com,0433311291,2021-08-31 10:40:27,BLACK - REVOLUTION - Corner Suite,5127,431540001,922270,All the leather is collected   and sink on the sides .. Also the seats are dipping inside,200.00,Pocket springs fallen out the bottom of the lounge on the centre seat.,Added foam to the seat to add support.,2021-09-13 14:41:45,Finalised_technician,Pocket Springs,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Jodie Weir,2
Springwood,SW,South QLD,132207,2019-09-29,Neha,Thakur,Thakurneha26@yahoo.com,0424582761,2021-09-01 18:14:00,BLACK - BRAYDEN - Corner Lounge Left-Hand Facing Chaise,4055,613900002,238267,As there can be seen in the 2nd photo  there is a rip in leather which was noticed on 29.08.2021. It doesn’t look like the stitching issue but the leather itself. The rip is at the back side of the 3rd back rest support from right side which is the smaller side.,90.00,On the corner section/ piece  of the lounge there is a tear / material break down of the leather. Location of the damage is  on the rear of the back rest on the front left side   rear cushion where it sews into and joins to the main body of  the back rests outback.    Materials used are breaking down and showing characteristics of split hide leather hence the lack of strength in a high tension area.  Split hide leather is much more prone to stretching and has the fibrous suede look and feel which this leather does have hence the tear/break down in the materials.  Split hide is not ideal for upholstery areas such as high tension. Split hide is of lower grading then top grain leather.  Materials used are not fit for purpose in such an area on the couch.,Assessment and report only .  Area of tear/ rip / breaking down materials cannot be fixed by any means of surface repair as this section where damaged needs structural integrity which cannot be offered by a repair.   The only option for any type of improvement/ repair would be for cut and sew of new leather (top grain) which will be a major offsite repair. Couch section will need to be pulled apart and upholstery removed for cut and sew.  Rear section of the top of back rest cushion to be replaced as well as the outside edge of the  cushions back rest. More areas may need replacing due to needle holes not being able to match up as this is top stitched along the edges.,2021-09-13 11:52:12,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Marie Pollock,Mahmoud Jeblawi,2
Cannington,CT,WA,132279,2017-03-05,Claire,Brumby,luckystar207@hotmail.com,0403556337,2021-09-03 10:44:05,BLACK - MILLENNIA - 3 Seater Sofa,6110,579010001,484836,Hi Amart   One cup holder light isn’t working.   One under couch led bar isn’t working   Thanks,130.00,There are two issues  First is the one Seth has the light bar not working  Checked on all the connections the wiring to the light was not connected properly and repaired. Placement of connections was the issue  Second was the other lhf cup holder with buttons was faulty and replaced,There are two issues  First is the one Seth has the light bar not working  Checked on all the connections the wiring to the light was not connected properly and repaired. Placement of connections was the issue  Second was the other,2021-09-13 15:48:55,Finalised_technician,Motion,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Troy Baldwin,2
Warana,WA,South QLD,132341,2018-05-10,Kathleen,Kraut,kathleenandpaul@hotmail.com,0408132777,2021-09-04 08:43:01,LIGHT GREY - NIXON - 4 Seater Sofa with Chaise,4551,337650008,450893,Stitching has come undone on the back of couch to back cushion. Poor quality.,160.00,The stitching has become undone at the RF corner where the backrest cushion is sewn to the OS back of the RF backrest cushion in the corner section of the chaise module. 43 cm of stitching in 2 directions. - across and down.,Secure the ends of the area where the stitching has become undone and handsew the seam back into place and check.  Checked for warranty labels .. there is nothing on the underside of the lounge. Looks like the dustcover perished and so has been removed.,2021-09-13 15:23:31,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Mahmoud Jeblawi,2
Bundaberg,BG,South QLD,132375,2019-10-20,Md Rakibul,Hasan,rakiboronno@gmail.com,0467045601,2021-09-04 16:17:38,BLUE - PHOEBE - 3 Seater Chaise,4553,576740002,558563,Hello  My 3 seater chaise has got a defect which happened spontaneously. As you can see in the picture its stitch has opened up. This has become quite uncomfortable for us as guests are also commenting on that. I need your help for repairing or changing it. Apart from this  the sofa is well maintained. Thank you.,180.00,Issue 1 .. the stitching between the backrest cushions where they attach to the OS back has become undone.  Issue 2 .. similarly to issue one the LF corner of the LF backrest cushion where it attaches to the OS back has come undone.,Handsew both seams back into place.,2021-09-13 16:52:47,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Mahmoud Jeblawi,2
Benowa,BE,South QLD,132541,2017-03-09,Carla,Rogers,Carla-m@bigpond.net.au,0410580003,2021-09-07 14:51:12,BLACK - FONTANA - Corner Lounge with Chaise,4215,527370001,497677,The support in the chaise has given way. The couch sinks in. It has a big indent and no support.,310.00,Customer reported ‘sinking’ and assumed structural damage.,Turns out no structural damage  but foam and soft fill in high use areas compressed and provide no support. In my professional opinion the foam should’ve been thicker and of a higher density  manufacturing/design issue. Also  the front panels of the offending cushions have come unglued and bunches. I rebuilt the 2 cushions where the ‘sinking’ was and it rectified the problem. Customer very happy with the outcome. Quote adjusted.,2021-09-13 16:06:57,Finalised_technician,Foam,Design,Leather Doctor Main Beach,THE LEATHER DOCTOR,Colin,Thomas,Angela Hyde,Linda Leamon,2
Osborne Park,OP,WA,132769,2021-09-07,Jeffrey,Killick,jeffkillick@bigpond.com,0427637576,2021-09-11 16:21:36,BLACK - SAN MARCO - Leather Electric Recliner,6151,511280001,282161,When reclining the chair from 75% to 100% reclined the motor makes a loud clicking noise.  It does the same when reversing the chair to upright.  This started immediately after installation on the 11th September. I  do have a video of the noises that I can supply. When it was installed the chair was only partly reclined by the worker who delivered it to show that there was power to the chair. The motor appears damaged prior to delivery.,0.00,,,2021-09-13 17:28:50,Changeover,,,,,,,Andy-Grace Elenoa Nonu,,3
