STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Maroochydore,MR,South QLD,110852,2018-03-20,Kevin and Belinda,Kay,kjbjkay@gmail.com,0402300848,2020-11-16 12:49:19,BLACK - THEODORE - 3 Seater Sofa,4572,577530001,810467,On one side of the couch  the leather is disintegrating where you place your legs. On the opposite end  it has disintegrated in the seat where you sit.  We paid for Leather care and have used the Smartcare system as recommended.  The two single recliners we purchased at the same time are in good normal condition.  We have purchased many items from AMart over the years and have never had this happen.,90.00,The customer had noticed the leather was splitting in a lot of areas as well as missing colour on other areas. This manufacture has unfortunately used split hide on the high use footrest panels which does not have the same strength or elasticity as normal full grain leather and tends to stretch and cause fissuring on the leather. This split hide is usually reserved for low use areas ie sides and backs. This has been a very common issue with the Theodore which we have now seen on many other lounges. This problem is not limited to just the top of the footrests  it is happening underneath the footrests and on the backrests also. The side footrest flys have also come unstapled as well.  Unfortunately this split hide issue is not repairable . it is a major underlying manufacturing issue with the leather,Report submitted,2020-12-17 10:42:14,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,AMY BLATCH,Michael Lane ,2
Prospect,PT,NSW Metro,110876,2018-04-28,Divya,Shikha,divya.shikha@icloud.com,0470325972,2020-11-16 15:43:30,BLACK - CENTURIAL - 3 Seater Chaise,2121,547200001,462552,Team  please see the problem area of the couch in pic 2. The middle seat has sunk unevenly towards chaise causing sever sitting imbalance and anyone who sits sinks to left towards empty space towards chaise  which cause body imbalance and has lead to Sciatica pain in my back while causing discomfort to my husband's left side as well  before we realized what the problem was and who the culprit is. This has left the seat completely unusable as every time you sit in there you get out with a pain.  Also when guests come and use all 3 seats  the middle person is sunk in unevenly leading to uncomfortable posture. We bought this sofa to relax in plushness not create on-going problems for our body. Everyone in my family dread the middle seat. This needs to be remediated ASAP. We welcome any inspections that you might want to have. Thanks.,90.00,The two seat section of the sofa is extremely soft . The seats are so soft when you sit on them your knees are higher than your pelvis. I believe this is a manufacturing issue. The chaise section is fine with no compression issues at all. The general condition of the sofa is good. New foam and the zig zag springs would require support added using webbing.,Inspection  assessment  report and quote adjustment.,2020-12-17 10:59:36,Reselect,Foam,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,AMY BLATCH,Richelle Suna,2
West Gosford,WD,NSW Metro,110888,2019-01-30,Michelle,Reynolds,reynolds2321@yahoo.com.au,0452643664,2020-11-16 16:32:41,BLACK - LANNISTER - Leather Corner Lounge,2256,578740001,681387,leather has worn away and split around the leg area. one recliner seat  leans to the left,90.00,The customer had reported extensive cracking of the leather in the legroll areas. On inspection  The customer pointed out the areas of concern. I closely inspected all the leather panels across the whole suite. The panels with the extensive cracking were all the legrolls on each seat and the footrest tops (to a lesser degree) on the end recliners. The seat tops  armrests  backrests  backs and sides were unaffected. The damage is consistent with either a split or belly leather being used on these panels  which simply doesn’t have the durability required  causing the pigment and topsealer to crack open and start peeling. It’s not cleanliness that’s the issue  but simply the type of leather. You can see on several of the photos where the cracking is evident right up to the seam line at the front of the seat and then the leather is fine on the seat top itself  which is arguably a much higher wear area  than the legrolls.,The leather isn’t repairable. All the affected panels could be reupholstered  but I’d suggest it would economically unviable to do so.,2020-12-17 11:05:48,Finalised_technician,Cracking,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Mahmoud Jeblawi,2
Braybrook,BK,VIC,110891,2016-03-06,Prabhjeet,Kaur,Prabybrar@gmail.com,0451031186,2020-11-16 16:50:46,BLACK - ASHLEIGH - Corner Lounge,3037,485200001,66178,Moving and going backvard and when we sit it will move,90.00,1. Inspected to find the bullhorn brackets to the centre section of unit are loose. 2. The RHF centre backrest has a broken side support rail.,QR I would need to take off site to repair.,2020-12-17 11:12:15,Reselect,Frame,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Michaela Nicholson,2
Tingalpa,TA,South QLD,110930,2018-01-01,Grant,Taylor,granttaylor27@optusnet.com.au,0434529905,2020-11-17 11:13:57,BEIGE - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,4178,577280002,801201,Stitching coming apart,90.00,During my inspection customer had more concerns than one area of stitching.  One recliner chair has stitching coming apart on the inside back lumber. Same chair where the leather is attached on the sides of the footrest has become loose this is also happen on other chair and 3 str. Leather on the other recliner chair footrest is starting to crack it appears the leather is drying out and splitting. 3 str all backrest are loose and needs tightening. Number of areas on the backrests of 3 str have loose stitching. Customer also concerned with 2 top panels of leather on 3str as it appears visibley thinner than other leather panels explained to customer this is just a different part of the hide and may not be of any concern.  Customer also mentioned the dog chewed electrical cable of recliner chair.,To repair we would need to resew all lose threads. Attach leather flaps on the footrests Tighten all 3 str backs. The cracking on 1 recliner chair is not repairable.,2020-12-17 11:18:21,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Naomi Hughes,2
Cairns,CN,North QLD,110956,2018-06-17,Steven,Isenbert,steveisenbert69@yahoo.com.au,0439218818,2020-11-17 15:28:24,CHARCOAL - CRESSIDA - 2 Seater,4870,624160001,399499,Bolt in shoot has broken off in the Plastic holder chair dos not operating in the proper manner in which it is not working at all,150.00,LHF recliner on 2STR console not working,Removed and replaced motor. Tested and working,2020-12-17 11:21:30,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Richelle Suna,2
Benowa,BE,South QLD,110989,2018-02-28,Wendy,Simpson,wendysimpson662@gmail.com,0411460537,2020-11-18 06:07:19,BLACK - SAN MARCO - Electric Recliner,4211,547330001,522141,The padding in the seat is buckling and there is pitting on the back of the chair and the two seater sofa,180.00,David was home at the time House is neat and tidy and lounge was in good condition in main living area of house. Issue:  1 - single recliner (wife sits on) the top foam has bunched up 2 - single recliner the headrest area the fabric doesn't look the same as the rest of the lounge 3 - Also David advised the other 2 seater fabric lounge recliners (This is also not on the invoice attached to this service) the fabric is starting to do the same on the headrest and side area - this was not in the description. *** Customer wants to discuss fabric issues as customer is very disappointed with the look and how it is holding up ****,1 - top foam has bunched - partly customer as it is how they move on the seat and part manufacturing as foam is not secured. Replaced the foam on the top of the seat and glued under the foam to the inside of the seating area to help. 2 - lounge room was very dark and the fabric is a very dark grey so it was very hard to see what the customer was describing. It looks a bit like the fabric has rubbed and little parts are lifting up. The headrest area is a little shiny which could indicate some contamination and David said they have not had the lounge cleaned. We did a dry rub test with a white cloth and there is some surface dirt.  3 - the LHF appeared to be the same as above however there were other areas like on the side of the backrest at the top which is not a wear area. It is almost like pilling but as the fabric is thick it is not balling up just slightly lifting. It does not look like the fabric has cut through  looks like it is only the top of the fabric. Inconclusive of issue,2020-12-17 11:52:34,Changeover,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,AMY BLATCH,Richelle Suna,2
Auburn,AN,NSW Metro,110997,2018-04-28,Joanna,Turnbull,joanna.c.turnbull@gmail.com,0438641662,2020-11-18 09:35:20,COFFEE - NIXON - 4 Seater Sofa with Chaise,2112,337650005,911918,We have had the sofa for only 2.5 years and already it has sunk in two places - you can hear the on the structure creak and drop.  The sofa has not been under heavy usage and has been sat on more in the areas that have not sunk.  I expected that the sofa would have had a much longer lifespan and feel quite disappointed.,90.00,The RHF  adjacent seat to the left and the chaise are very soft to sit on  additionally the chaise is making a significant squeaking noise during normal use. During my investigation I discovered the fabric underneath the zig zag springs had chaffed tearing the material adding to the foam and pocket spring compression. The general condition of the sofa is fair. I believe these issues are major manufacturing issues that are not repairable as I don’t believe a bolstering repair would be successful in this instance. Lubricating the springs in the chaise to resolve the noise would not be a long term resolution. Please contact the customer to discuss their options.,Inspection  assessment  report and quote adjustment.,2020-12-17 12:04:42,Finalised_technician,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,AMY BLATCH,Richelle Suna,2
Maroochydore,MR,South QLD,111016,2019-06-03,Amy,Hayes,a_hayes91@hotmail.com,0447770274,2020-11-18 12:41:18,DARK GREY - SPARTACUS - 3 Seater Sofa,4556,512010004,805873,The seat has collapsed  the metal frame is pushing through another section. Don’t know what’s caused it,280.00,1. The LHF recliner was leaning to one side and was also very loose and sloppy. 2. The LHF internal block foam had collapsed causing the whole front end to sink  T,To repair... 1. We took with us a replacement mechansim and wereable to swap out the old failed mech with the new one. Tested and working correctly 2. We gained internal access and removed the original block ffoam and replaced it with a new 100x90mm replacement. Firmer and larger so it holds its shape  Repairs completed onsite - all issues resolved,2020-12-17 12:29:51,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,AMY BLATCH,Michael Lane ,2
Glendale,WY,NSW Metro,111039,2019-09-02,melanie,faulds,mel.faulds@libertygfg.com,0416062721,2020-11-18 17:10:41,JET - MAGNUS - Corner Lounge,2289,531060001,803746,something seems to have given way inside the arm rest  when sitting on the lounge it would be right arm.  You can feel it when resting your elbow it's not the same as the other side.  From the photos 2-4 you can see an indent in the fabric.,200.00,The LHF armrest on the electric recliner has collapsed  this is due to the timber in the armrest breaking from the customers elbow with normal use.,Completed a frame repair  added additional foam to boost the arm back up.  Customer happy with the repair  And lounge is in good condition,2020-12-17 13:45:00,Finalised_technician,Frame,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Richelle Suna,2
Mackay,MK,North QLD,111075,2020-11-16,Amy,Taylor,amy_taylor01@icloud.com,0475848131,2020-11-19 10:27:37,CHARCOAL - SPARTACUS - Corner Lounge,4740,512030002,397333,We have had this couch 3 days and the leaver on the right hand side of the picture has broken  it will not release the recline part and it feels like something has come off it.  Not impressed. Would like this rectified ASAP!,110.00,The customer had a concern with the RHF recliner on the 2.5 seat lounge not working. I removed the screws holding the handle in place and found the barrel on the end of the cable had come out of the handle.,I disconnected the cable completely and could see a small piece of metal preventing the cable from falling into position.  I removed the small piece of metal and cleaned up the edges so there were no sharp pieces to damage the wire. I then replaced the wire and screwed the handle into position. I tested the recliner and it worked properly.  I then checked the other two recliners out  but both handles were perfect.  I spoke with the customer about good practices when using the recliners to ensure longevity.,2020-12-17 14:07:35,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Olwen Silversides,2
Butler,BU,WA,111087,2020-10-23,Ann,Smith,ian9154@outlook.com,0478222118,2020-11-19 11:47:20,BEIGE - SAN MARCO - Leather Electric Recliner,6035,511280005,115038,recliner legs not lining up correctly  large gaps.   *butler store submitting on behalf of customer,210.00,1. LHF recliner - there is a 1.5 cm gap between the LHF armrest and the leg roll.  The RHF  recliner does not have a huge gap like this. Gap is caused by foam in the leg roll as well as the leg roll not being stapled to the Fram correctly  2. Middle seat on LHF 3 seater is not aligned with the two adjacent recliner backrests.  3. Middle seat on RHF 3 seater - seam lines on the rhf side of the seat does not align with the seam line on the RHF recliner.,1. LHF recliner - foam in le roll has been moved to fill the leg roll on teh LHF side better.  Leg roll tie down has been removed from the frame. moved and reattached closer to the LHF armrest. Gap between leg roll and armrest is not less visible and within acceptable tolerance.  2. Backrest of Middle seat on LHF 3 seater has been removed and KD brackets adjusted. Middle seat backrest is no better aligned with the 2 adjacent backrests.  3. Leg roll on the Middle seat on rhf 3 seater has been loosened from frame and reattached firmer to pull down stitching line. Stitching aligns now better with the stitching on the RHF recliner. Cm has been advised that stitching lines will move as foam compacts with use and is part of normal wear and tear.,2020-12-17 14:29:09,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Richelle Suna,2
Toowoomba,TW,South QLD,111092,2019-06-30,Karen,Hill,kazzzi@live.com,0431495593,2020-11-19 12:23:08,DARK GREY - SPARTACUS - Corner Lounge,4350,512030004,389160,The springs are starting to press into the upper padding of the seat on two different seats (both recliners)  we are starting to be able to feel them digging in to the backs of our legs while sitting on the couch and are also worried they are going to wear through the fabric.,310.00,Springs being felt through the seat base of both recliners on the 2.5 seater unit due to failure of the foam cell surrounding the PS,Dismantled recliners and removed existing PS cells. Installed supplied replacement PS to both recliners. Tested fine on completion and customer happy,2020-12-17 14:59:53,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,AMY BLATCH,Richelle Suna,2
Fyshwick,FK,ACT,111135,2020-06-21,Amar,Dhall,Amar@DrAmarDhall.com,0411164357,2020-11-20 08:40:57,BURNT ORANGE - CORTENZA - Corner Lounge,2620,691510002,54607,Sat on the couch as normal - heard a ‘pop’ and the cushion collapsed.,200.00,The corner seat wood had broken due to a large knot in the wood,Replaced wood  customer happy. Couldn’t take photo of ID tag as everything was so tight and he had heavy massage chairs next to it that couldn’t be moved. Customer saw repair and knot in wood and was happy with repair.,2020-12-17 15:45:24,Finalised_technician,Frame,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,Richelle Suna,2
Morayfield,MF,South QLD,111577,2020-04-07,Matt,Hitchcock,mattis96@hotmail.com,0447676969,2020-11-25 19:07:36,DARK GREY - SPARTACUS - Corner Lounge,4510,512030004,1021388,The clip that is circled in the photo keeps on coming out of its place which operates the reclining feature. I keep putting it back in but usually only lasts 2-3 uses of the reclining feature. The lounge hardly gets used so it shouldn’t be worn out.,110.00,Trigger cable unclipping when trigger is pulled on LHF recliner of console section of corner suite. Inspection has found trigger cable clip has broken. It is likely that clip has been damaged since manufacture. Unable to determine cause of damage.   Suite is in good condition.,Replaced trigger cable. Customer satisfied with repair.,2020-12-17 10:05:33,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Morayfield,MF,South QLD,111855,2019-05-16,Bianca,Andersen,Bianca_andersen@outlook.com,0413241392,2020-11-30 11:03:35,LIGHT GREY - SPARTACUS - Corner Lounge,4504,512030003,1009239,Rips on underside of recliner Cushion on 2 seater recliner collapsed and sunken  Can feel springs through the cushion   This is an adult couch so no kids jumping on it. It’s purely for sitting.,490.00,Multiple issues with this suite. 1. Customer can feel springs through seat cushion of LHF recliner of 3 seater suite. Inspection has found foam in seat cushion had compressed greater than 30% and no longer supports seated weight through this area. Materials used are poor quality.  2. Customer can feel springs through seat cushion of RHF recliner of 3 seater suite. Inspection has found foam in seat cushion has compressed greater than 30% and no longer supports seated weight through this area. Materials used are poor quality.  3. Legroll fabric torn underneath LHF recliner of 3 seater suite. Material used has likely been stitched too tightly causing it to tear along seam line under seated weight. Material quality used also appears to be poor quality.  4. Legroll fabric torn underneath RHF recliner of 3 seater suite. Material used has likely been stitched too tightly causing it to tear along seam line under seated weight. Material quality used also appears to be poor quality.,Suite is in reasonable condition.   1. Replaced seat cushion foam and pocket springs.  2. Replaced seat cushion foam and pocket springs.  3. Sewed felt patch to torn fabric and fastened using glue. 4. Sewed felt patch to torn fabric and fastened using glue.,2020-12-17 09:39:29,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Rachel Coutlis,2
Morayfield,MF,South QLD,112048,2018-10-30,Kim,Pettit,kimmareepettit1975@gmail.com,0448733396,2020-12-02 13:31:55,CHARCOAL - SPARTACUS - 3 Seater Sofa,4510,512010001,1002168,1. The bottom part of the 3 seater lounge is mostly all disconnected from lounge 2  the lounge is splitting in 2  in the middle leaving a large gap  uncomfortable for a 3 seater lounge 3  small tear where stitching is 4  wire is sticking up when seated on right hand of lounge  internal   making it uncomfortable,90.00,Multiple issues with this suite.  1. Customer can feel springs through seat cushion of LHF recliner of 3 seater suite. Inspection has found foam in seat cushion has compressed greater than 30% and no longer supports seated weight through this area. Materials used are poor quality. 2. Customer can feel springs through seat cushion of RHF recliner of 3 seater suite. Inspection has found foam in seat cushion has compressed greater than 30% and no longer supports seated weight through this area. Materials used are poor quality. 3. Footrest hard to close and leaning to one side on RHF recliner of 3 seater suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage.  4. Stitching undone on seat cushion of LHF recliner of 3 seater suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.,5. Legroll fabric fly torn on LHF recliner of 3 seater suite causing footrest padding to sag down. Fabric fly material used has torn under general use. Material quality used appears to be poor. This issue is common for this particular suite model.  6. Legroll fabric fly torn on RHF recliner of 3 seater suite causing footrest padding to sag down. Fabric fly material used has torn under general use. Material quality used appears to be poor. This issue is common for this particular suite model.  7. Customer concerned with amrest padding softening on RHF recliner of 3 seater suite. Inpsection has found dacron loosefill has softened and shifted overtime in armrest cushion causing a sag in elbow area. High use area wear and tear.   Suite is in reasonable condition. Advised  to QR only.,2020-12-17 09:36:07,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Kesaia Tavake,2
Maroochydore,MR,South QLD,112485,2020-05-26,Gemma,Davies,gemma.davies00@gmail.com,0497700533,2020-12-08 15:27:06,BLUE - LORAS - 3 Seater Sofa,4553,611260002,854281,The middle seat of my sofa has began to creak when sitting on it.  No damage has been made to the sofa  it began this morning.  No visible damage  you can hear it though and it feels like a crunching feeling when you sit on it.   I tried to attach a video to show the sound but was unable to  so I have uploaded two photos. I am unable to capture the issue in a photograph.  Thank you!,0.00,,,2020-12-17 10:13:13,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Springwood,SW,South QLD,112802,2016-01-01,Maja,Kafedzic,maja8989@hotmail.com,0478351344,2020-12-13 13:27:44,BLACK - DALI - 3 Seater with 2 Inbuilt Electric Recliners,4122,527460001,181986,1) Single right cord cable is damage (look like cable is tear) but It is working condition in use when using power seat up/down  I am worried might be serious problem in the future. I saw the cable when I take out of cable so I have to move 3 seat to other room.   2) Middle seat on the left corner on the side as seen in the photo. I don’t know what is it but look like the white dot seem to be something colour is off or something but it is not peeling or scratches.   On 1st of January 2016  when sale person male came to me and my father when I ask him “Is it 100% leather that doesn't peel or anything in the future?” And he made it clear “It’s 100% leather” and then he show me the tag of the Leather Product Certification on the side of sofa.   I thought this leather is real and does not do any damage whatsoever how come I am seeing this something on leather when all the seat are in good condition except that spot and I was told it’s 100% leather with tag.,0.00,,,2020-12-17 12:23:25,Non Manufacturing,,,,,,,Kesaia Tavake,,3
Hoppers Crossing,HG,VIC,112814,2018-04-02,Parminder,Singh,Bestofkarnal@yahoo.com,0433139797,2020-12-13 15:58:27,BLACK - KENSINGTON - 3 Seater Sofa,3029,519510001,81897,There is many off stitches and crackers and rips in leathers. There also structural issue as well and back as well bend behind of one of couch and another sofa also having same problem and doesn’t comfortable any more.,0.00,,,2020-12-17 10:40:16,Discount to Keep,,,,,,,Richelle Suna,,3
Tweed Heads,TH,NSW,112820,2019-11-21,Leanne,Webber,leanneoz31@hotmail.com,0437373021,2020-12-13 17:21:55,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,2489,649500001,273332,I noted a lot of fine powder under only  that seat when cleaning some weeks ago.  I noted the seat area near the arm appeared to have sunk down.  Lately the foam cushion under the upholstery has moved sideways and is not comfortable to sit on. It can not be moved back into position.,0.00,,,2020-12-17 11:15:33,Changeover,,,,,,,Richelle Suna,,3
Melrose Park,MP,SA,112854,2020-11-28,Nathan,Cooney,Nathancooney83@gmail.com,0419855011,2020-12-14 10:56:09,BLACK - GIORGIO - 3 Seater Sofa,5161,642560002,993828,The second image shows a repair that has been done on the leather before i recieved the sofa. The colour is a match  but the repair is noticeable. The third image shows a small tear in the leather. Is it possible the sofa is a factory seccond? I am not sure of the cause  but the sofa arrived without any damage to the external packaging.,0.00,,,2020-12-17 11:13:07,Discount to Keep,,,,,,,Leigh Gerry,,3
Townsville,TV,North QLD,112861,2020-01-13,Jessica,Lakner,j.lakner@hotmail.com,0450920447,2020-12-14 11:45:49,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,4825,628790001,392572,Fabric has frayed and torn at the stitching on the chaise.,0.00,,,2020-12-17 17:18:15,Discount to Keep,,,,,,,Kesaia Tavake,,3
Prospect,PT,NSW Metro,112867,2020-12-08,rony,Safarian,rsafarian86@gmail.com,0432450116,2020-12-14 12:30:17,LIGHT GREY - AMADEUS - 3 Seater,2176,690730002,498083,Dust cover torn.,130.00,bilal_rifai@hotmail.com,On inspection  the customer complained torn dust cover under the RHF 3S.  Further inspection  it maybe damage during transit and added a new dust cover to the satisfaction of the customer.  Job done. Total $130,2020-12-17 13:27:37,Finalised_technician,Lining,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Catherine Sal,Marie Pollock,2
Caringbah,CR,NSW Metro,112879,2020-11-27,Paula,Fabrizi,redromancat@yahoo.com.au,0408259190,2020-12-14 14:14:53,NAVY BLUE - COHEN - 3 Seater,2217,671970003,68919,Stitching on pillow coming apart,0.00,,,2020-12-17 14:58:54,Changeover,,,,,,,Richelle Suna,,3
Auburn,AN,NSW Metro,112930,2016-10-14,Yahya,Kayvan,Pejmankeyvan77@gmail.com,0431003475,2020-12-14 20:07:57,GRAPHITE - WHITSUNDAYS - Corner Lounge with Chaise,2151,510510001,873641,My lounge started peelling more than 2 years ago. At that time I contacted a wrong place and unfortunately because my English wasn't good enough I couldn't follow up my claim. Now as you can see it went away completely.  Please let me now the next step I should take.     Thanks,0.00,,,2020-12-17 15:25:37,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
Auburn,AN,NSW Metro,112931,2016-10-14,Yahya,Kayvan,Pejmankeyvan77@gmail.com,0431003475,2020-12-14 20:11:13,GRAPHITE - WHITSUNDAYS - Swivel Chair,2151,528470001,873641,My lounge started peelling more than 2 years ago. At that time I contacted a wrong place and unfortunately because my English wasn't good enough I couldn't follow up my claim. Now as you can see it went away completely.  Please let me now the next step I should take.     Thanks,0.00,,,2020-12-17 15:26:17,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
Melrose Park,MP,SA,112949,2020-10-10,Marianne,Allen,marianne.allen@outlook.com,0447180007,2020-12-15 10:37:21,NAVY BLUE - BRIGETTE - 3 Seater Sofa,5045,633870002,992193,A button on the seat of my sofa has come off. There has been no damage or misuse of the product,0.00,,,2020-12-17 10:10:59,Discount to Keep,,,,,,,Emma-Kate Summerfield,,3
