STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Prospect,PT,NSW Metro,118218,2020-01-02,Jagadesh,Kandaswamy,jagaslm1977@gmail.com,0420582852,2021-02-16 14:14:06,LIGHT BLUE - ABBY - 2 Seater Sofa,2145,616160001,489842,The cushion lost their shape. The surface is wearing off and coming in threads and bobbles.,90.00,- Attended customers residence to perform report. - Upon inspection found two lounges  3 seater LHF & RHF seat backs have collapsed due to not having enough foam in the cushion  in addition the internal string that holds the cushion in position from external design (comes in at the middle) through to the internal cushion pocket has torn through the pocket lining causing it to collapse & loose shape. - Likely Cause - Manufacturing -  2 Seater LHF & RHF seat backs are loosing shape slightly however have more foam & are structurally sound at this time. Customer also complaining about pilling on both lounges  the pilling is significant & large  so large that the pilling machine failed to fully remove as it usually would. Showed customer how to use the pilling machine & customer unhappy with suggestion & results. The pilling is bad enough that even after using the pilling machine the surface was still rough & pilling will likely occur almost instantly.   Cont below.....,Cont from above... Technically wear & tear although it is some of the worst I've seen & is all over the lounge. - Likely Cause - Wear & Tear - Lounge was in clean severely pilling condition. - Customer is really unhappy with lounge & not sure she will be happy with a repair. Customer was voicing her disappointment  I did not engage in any discussions with her but just listened as she voiced her frustration.  Work Completed  - Can repair seat backs however this will be an offsite repair as machine sewing is required to repair.   NOTE  Have added repair costs to quote.,2021-03-23 12:00:00,Reselect,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Brenda Stewart,Mahmoud Jeblawi,2
West Gosford,WD,NSW Metro,118980,2017-04-16,David,Poole,david.poole66@gmail.com,0412631883,2021-02-26 14:29:58,ELEPHANT - ORACLE - Corner Lounge with Chaise,2250,507230001,652717,Noticed a while ago that the lounge was wearing quite poorly in a couple of places  mainly on the back rests and the middle seat. The lounge is not overly used and my kids are only here every 2nd weekend. The wear is now getting considerably worse now which is a shame as the lounge is well liked by my myself and my family.,0.00,,,2021-03-23 17:21:48,Reselect,,,,,,,Mahnaz Reza,,3
Caringbah,CR,NSW Metro,119087,2018-07-05,Candice,Markou,Candice.markou@hotmail.com,0404841458,2021-02-28 11:58:49,CHOCOLATE - BONZA - 3 Seater Sofa,2227,515110001,40548,We purchased these lounges from you in 2018. Unfortunately the 3 seater’s base is starting to bow or bend and the armrest on the chaise lounge has collapsed. It says that it was under 7 year guarantee. May we have the lounges replaced pls?,90.00,On inspection of the 3 seater lounge  it was found that the support mechanism of the frame was made out of 1 inch square timber  spanning the distance from the left to the right of the lounge  with no support mechanism to take the weight of a person using the lounge.  Due to the design and build of the lounge it would require major frame modifications to repair. The 3 seater plus chaise had a broken frame on the RHF arm.  The supporting timber structure had broken and caved in. The CM also complained of the seat back cushions being uncomfortable.  On inspection they were found to be very 'lumpy' and indeed were uncomfortable and out of shape.   The seat base cushions had also lost their memory and were inconsistent and out of shape also.  The lounges appeared to be in good condition and didn't appear to be neglected or abused.  The home was well kept  clean & tidy.,Removed the legs and dust cover and inspected the reason for the the bowing frame when sitting on the lounge.  Called ACS and spoke to Emma.  I explained the problem with the 3 seater lounge and that it would need to be taken to our workshop for extensive repair to the frame.  Also that the  3 seater with chaise broken arm also required frame repair.   The seat backs and seat base foams ideally should also be replaced. Emma instructed me to do a quote & report only.,2021-03-23 10:07:19,Finalised_technician,Frame,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Naomi Hughes,Richelle Suna,2
Lawnton,LA,South QLD,119750,2019-06-24,Elizabeth,Watkin,elizabeth25@tpg.com.au,,2021-03-09 12:36:23,BLACK - JULIUS - Electric Recliner,4502,643550001,397857,Chair will not recline but the head rest still moves. Found screw on ground when we tipped the chair (included in photo).,230.00,Multiple issues with this suite. 1. Mechanism collapsed on single stand alone electric recliner. Customer is heavy set and their weight has caused damage to mechanism. Issue is likely to reoccur due to customer's weight.  2. Single stand alone electric recliner stuck in upright position. Inspection has found cables for motor have been severed due to catching on seat frame when reclining. Issue caused as a result of mechanism collapsing.   Single recliner is in reasonable condition.,1. Replaced mechanism. Customer satisfied with repair.  2. Replaced motor. Customer satisfied with repair.,2021-03-23 10:32:16,Finalised_technician,Mechanism,External Force,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Amiee Luffman,2
Caringbah,CR,NSW Metro,120625,2016-12-03,Sue,Brunton,Sutcus@hotmail.com,0402105775,2021-03-21 10:26:27,WHITE - CONRAD - Corner Lounge with Chaise,2210,499710001,19115,Thé top of the head rest the leather is cracked and Franky. It’s peeling off. Thé conrad is 7 years warranty and it’s only been 4 years since purchase . The stitching on the couch is weathering away,0.00,,,2021-03-23 10:20:29,Discount to Keep,,,,,,,Richelle Suna,,3
Fyshwick,FK,ACT,120690,2019-02-16,Lou,Beilken,lou.beilken@gmail.com,0450903309,2021-03-22 09:09:12,LIGHT GREY - BRIGETTE - Accent Chair,2913,633850001,34935,This chair was bought as an occasional chair for second lounge so rarely used  however in the last 2 years it has deteriorated quickly  identified from the horrific squeaking noise whenever anyone tries to sit in it. Also 2 buttons have come off. My concern lies with the structure of this chair  and it is no longer in use due to noise it makes. A shame because it’s a nice looking chair.,0.00,,,2021-03-23 13:39:09,Discount to Keep,,,,,,,Brenda Stewart,,3
Rockhampton,RK,North QLD,120713,2020-10-20,James,Bowman,Jamesfbowman@bigpond.com,0427702215,2021-03-22 11:44:13,BLACK - SAN MARCO - Leather Electric Recliner,4705,511280001,344818,We have only had this recliner just over a month  the staples are falling out from underneath it   it is wonky on one side and the cushioning in the foot rest has all collapsed.  Very disappointed to find faulty after such a short period of time.,0.00,,,2021-03-23 12:44:46,Changeover,,,,,,,Mahnaz Reza,,3
Campbellfield,CF,VIC,120714,2020-12-13,Anita,Angelovska,a_angelovska@hotmail.com,0402764901,2021-03-22 11:49:26,TAN - ALESSANDRA - 3 Seater Sofa,3064,642630002,624336,There is a sharp white object that’s pierced through one of the cushions which looks like the end of a feather.  This is very disappointing as this is our third couch  second replacement. This happened to our previous one and I do not understand how this can happen  is there no protective layer between the feather filing and leather? Very disappointing for such an expensive piece of furniture  also in a short amount of time. We’ve only had the couch for 3 months this time.,0.00,,,2021-03-23 15:06:53,Changeover,,,,,,,Brenda Stewart,,3
