STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Oxley,OX,South QLD,47017,2017-06-16,Christine,Crummer,ccrummer@outlook.com,0412319855,2019-01-07 13:55:34,Millennia Recliner 3 and 2 seater,4300,57900 and 57901,419019,2 seater recliner - as per pictures  the stitching under foot has come undone causing foam to spill out.   3 seater - the left recliner does not recline when sitting on it.  - can not provide photos of this as it's more to do with being there when it does not recline.,440.00,Repaired broken zipper on rug seat knee roll of 2 str and then I went over to the other lounge. Cf $70 Report $20 LR1 $90 Total $180  Rhf 3 seater had broken timber on seat rail  and snapped and bent mechanism  For repair we require a new mechanism and timber repair,Cost for this repair would be.  Cf $70 M2 $80 Int 1 $110 Total $260  8/5 I have replaced the mechanism  repaired the timber rail and I have replaced a zig zag spring as it had been caught in the mechanism and bent it straight.  Recliner now works without any issues.,2019-05-09 15:43:07,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kaitlin Evans,2
Joondalup,JP,WA,48528,2018-01-26,Kylie,Eddy,kyliebutton@hotmail.com,0413993359,2019-01-23 18:15:29,Cressida Electric Recliner,6025,59421,905410,This recliner chair will not return to the ‘Home’ position. Power is connected to the recliner as the red light at the base / back of the chair is on  however the lights on the arm of the chair are not working. We have had an Amart authorised repairer fix this recliner before  as it ‘dropped’  the whole chair leaning lower towards the right hand side. It has dropped again.,260.00,Recliner stopped working and was stuck in the reclined position - caused by faulty trigger buttons  Recliner is also leaning towards the LHF side and is noticeably sitting lower on the LHF side compared to the RHF side.  Previous frame repairs are all still in place Recliner mech has been removed and measured. LHF side sits lower than the RHF side   There is also too much  movement in the LHF side of the mech. Recliner mech is at fault and needs to be replaced.,Cupholder with buttons replaced - recliner working now again  Recliner mech removed and measured.  Recliner mech needs to be replaced. 7 May - went to CM to install the new mechanism.  Found that I received two RHF recliner legs - Had to take it to the workshop to finish repair Repair has been done with spare mech  and delivered back to cm,2019-05-09 15:42:42,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Natasha Smith,Vaishnavi Ravichandran,2
Warana,WA,South QLD,49559,2018-07-30,Roger,Foote,roger.foote@outlook.com,0417846468,2019-02-05 14:51:15,Millennia 3 Seater Featuring 2 Electric Recliners Beige,6211,57901,454303,Please note that pictures are not representing damage. Pictures held by A Mart from original claim are very similar to that of now as repair technician will observe. Damage/malfunction cause not known to me. Maybe a manufacture issue.,340.00,Issue 1  stitching under rhf footrest has come undone causing the foam to fall out. Unknown cause  Both lhf and rhf recliner mechanisms are bent and causing issues while reclining. These mechanisms have previously been replaced when customer lived in qld. Can not confirm cause but if lounge does have weight limit this may be getting exceeded by clients.  Parts are ordered and waiting to arrive.,Parts ordered  Stitching repair completed both lhf and rhf recliner mechanisms have been replaced. Both recliners are now functioning as per design.  Please note that there is large dye transfer occurance on lhf recliner seat,2019-05-09 15:44:55,Finalised_technician,Mechanism,Normal Wear & Tear,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Natasha Smith,Catherine Sal,2
Shepparton,SN,VIC,50067,2018-03-09,Kylie,Warren,kylou_ky@hotmail.com,0416415642,2019-02-11 20:49:22,Dream Elegance 5000 king mattress,3722,55182,423671,The stitching seems to be falling apart  exposing the inner lining. The outer fabric is stretched and out of shape and has pilling all over. This issue began within 5 months of owning the mattress.,180.00,Issue 1: Pilling is occurring on the top of the mattress. I explained to the customer that it can be normal for some materials to pill. The customer understood the explanation & was happy with this. Issue 2: The material has started to wear completely through which is causing tears to appear. The customer said she noticed this occurring after 5 months of use & has slightly worsened further. The customer said she has been using a mattress protector though the material has still worn. I have put 'normal wear & tear' as the cause due to this being the contributing factor for the issue though the material should be withstanding wear & tear much longer than 6 months of use.,Issue 1: The customer understood there is no fault with the pilling. Issue 2: The material on the top of the mattress has weakened from regular use which the customer is very unhappy with how quickly the issue has occurred. There is no option for repair. I will leave the final decision for Amart to determine an outcome for this customer.  ID label: 055 - 2837407,2019-05-09 15:59:08,Finalised_technician,Cut/Tear,Normal Wear & Tear,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Natasha Smith,Kelsey Oliffe,2
Warana,WA,South QLD,50162,2018-06-24,Monique,Galvin,mc_08_82@hotmail.com,0406051462,2019-02-12 21:37:25,Abby 2 seater sofa,4551,61616,452784,Fabric poking out where the stiching is on one cushion,90.00,The sewing in the seams of the seat cushions is separating. some spots have frayed - cannot handsew these back together as they are frayed. To repair would need to remake the whole seat tops taking new seams at 10mm to stop fraying. Its unlikely there will be enough excess fabric to take a new seam but would know until the cover is removed.,dec,2019-05-09 15:57:19,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natasha Smith,Ash Monaghan,2
Tweed Heads,TH,NSW,51180,2018-06-12,Natasha,Werth,tashwerth@gmail.com,0410368993,2019-02-26 09:17:06,San Marco Electric Chair,4223,60501,192199,Back of chair is crooked & non supportive. When first assembled  the delivery guys that put it together had trouble lining up the bolts etc at the back & over time has become worst.,130.00,issue1: back rest loose and wobbly. issue 2 :rhf back corner of recliner is leaning back and to the left due to mech being bent.,Issue 1: did up KD Brackets Issue 2: need to order mech,2019-05-09 15:50:01,Finalised_technician,Mechanism,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Natasha Smith,AMY BLATCH,2
Glendale,WY,NSW Metro,51426,2018-08-20,Cheryl,Green,cheryl_lee_green@yahoo.com.au,0432604413,2019-03-01 11:39:57,Sentinal 2 seater,2306,62578,784948,foam on recliner is sagging and the recliner makes noises when in use.,170.00,Issue#1 The customer reported sagging of the foam  and noises when the recliner was operating. On closer investigation  I discovered the following- there were 3 of the 4 zzz springs that had become detached  and were curled around the stay bar  this caused the noise the customer could hear. Additionally there was a sagging of the foam  due to the loss of support from the zz springs being loose. The zz springs- only 1 was previously held by a staple  the other 2 did not seem to have had any securement as the clips were new.This is a manufacturing error.,Issue#1 reposition the foam  then secure all the loose springs to the frame  the mech now works without interference  with the foam seating area well supporting the customer as she tests it out. “Very happy with the repair and the good service” quoted from the customer.,2019-05-09 16:12:21,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natasha Smith,Tianye Zhang,2
Mackay,MK,North QLD,51562,2017-07-13,Rachel,brammer,rach.brammer182@gmail.com,0434882379,2019-03-03 13:41:20,Spartacus 6 seater,4740,51203,341557,Springs can be felt  have no come through the fabric. Very uncomfortable now that they have come up to the fabric,310.00,2.5seater: (LHF & RHF Recliner) The pocket springs on both seats can be felt. We took pocket springs to replace as per pre-auth  however the real issue here is the box foam which is installed at the front of the springs. This has collapsed and fallen down because it is a poor quality foam and is small in size.,Our box foams is on order as Amart can not supply this to us. Will need to return to complete. The LHF seat cushion has collapsed on the front and the pocket springs can now be felt thru the fabric. She was also concerned about the gap between both seats.  These issue are becoming very common with this later model Spartacus.  30.4.19 To repair the LHF seat (customer was concerned about this one - there fore we only fixed this one) we mentioned to her to keep an eye on the other in case it gets worse (this other seat is rarely used) we dont go looking for repairs which arent worrying a customer. We removed the original block foam which is too soft and too thin for this high use area and we replaced it with a much larger and stronger block foam option. We also readjusted both mechs so that we could close the gap between the two seats for her.  Repairs completed and customer very happy,2019-05-09 16:25:33,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Cameron Minards ,2
Yamanto,YO,South QLD,52284,2018-10-28,John,Keates,john.a.keates@bigpond.com.au,0419010937,2019-03-12 08:52:35,san marco electric lift chair,4309,60495,743478,the lift chair when reclined noticeable drops to the right while the left and side stays in the right position when you look underneath the chair its clear that one of the brackets that guides the chair back is misaligned resulting in one side dropping to the right. the chain has a mechanical issue also  (please note the chair has a fabric cover over it to protect the leather),228.00,On arrival customer showed me that her lift chair is on an angle   I have unboxed the mechanism supplied to me to find out that it is incorrect. The mechanism needed is a shorter depth mech that attaches to a solid metal frame /base . While the mechanism supplied looks like a standard recliner mechanism. ( photos of mechanism currently in chair provided)   To fix this issue I would need amart to supply the correct mechanism to suit .,o fix this issue I would need amart to supply the correct mechanism to suit .,2019-05-09 12:32:07,Reselect,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Brenda Stewart,AMY BLATCH,2
Bankstown,BN,NSW Metro,53153,2017-12-31,steven,Playford,s.playford87@hotmail.com,0422638350,2019-03-22 20:59:34,Millennia 3 seater couch,2209,57901,885309,To whom it may concern  I purchased your couch on the 31st of December 2017  I have contacted your company 3 times now in just over a year regarding an issue with our purchase  within the first day of opening the product weeks later from the purchase date I realised there was an issue with the electronics of the couch  on the 1st of November 2018 I sent in a warranty issue again  I was contacted by Ben from the leather doctor Bankstown on the 5th of November 2018 stating they would not be able to view the couch until the 22nd of November  from that viewing they had to order parts and would not be able to rectify the issue until the 10th of January 2019...two months later from claim  it was fixed however the same issue has arisen  I believe as a regular and patient customer I should receive better service than the last time  please send someone out as soon as possible to rectify the issue other wise I would like a replacement and or refund  Regards Steven Playford,260.00,1) The LHF recliner on the 3 seater lounge had 2 x zig zag springs that had come free from the front rail. The last time I fixed a zig zag spring that had come free  the customer said that both her & her mother are of larger size & weight therefore I concluded that normal wear & tear was the cause however this time the customer said that they haven’t been using the recliner  only her young daughter so I believe the manufacturer hasn’t adequately secured the springs to the rail. The mechanism is in good working order. Likely cause  manufacturer.  2) When the springs came free they tore the dustcover.  3) The RHF recliner was making a clunking sound & was shifting when being operated. The bolts on the drive bar were loose causing the issue to occur. The manufacturer hasn’t tightened the bolts & normal everyday use by the customer caused the bolts to loosen. Likely cause  manufacturer.,1) I removed the mechanism then repositioned & reattached the springs back to the rail.  2) I fitted a new dustcover.  3) I adjusted the drive bar by tightening the bolts.  All fixed  customer happy  no further action required.,2019-05-09 12:49:00,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Mahnaz Reza,2
Auburn,AN,NSW Metro,54292,2013-12-20,Sana,Akhtar,sanaakhtar76@hotmail.com,0411770737,2019-04-08 12:56:08,Berkeley theatre suit,2767,43398,807310,The recliner cable has snapped,180.00,The recliner seat to the right of the LHF seat had a parachute trigger that had a completely snapped cable. This has been caused by the customer pulling the trigger at a different angle to the angle in which the trigger has been attached to the recliner. Although external force from the customer has caused the cable to snap  the manufacturer has used a thin cable which hasn’t helped the issue. Likely cause  customer.,I installed a new parachute trigger / cable.  All fixed  customer happy  no further action required.,2019-05-09 12:48:14,Finalised_technician,Trigger/Cable,Customer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Catherine Sal,2
Bankstown,BN,NSW Metro,54554,2018-08-12,Chris,Taylor,christaylor@lanskey.com.au,0409722937,2019-04-11 11:29:53,OMAHA 2 Seater Sofa & OMAHA 3 Seater Sofa,2213,56714 & 58831,895799,Both the 2 & 3 seater sofa`s  feel softer from cushion to cushion (on the sitting cushion)  they at times have felt like a spring has moved where you can feel a knock when sitting down.  The 3 seater back rest cushion also appears to have stretched  in general it feels like something may have given way in the spring support base.  The photos provided  do not give a clear indication of the problem this would need someone to come and  see and sit on the sofas  I outlined this to the person when I rang to see what was the process to l lodge a warranty issue.,200.00,Please see attached report of “Details of Item Inspected”. (This field was too small to provide the information needed.),1) I unpicked a section of dustcover in order to inspect the lounge internally.    2) I adjusted a lubricated the springs then wrapped the exposed wire & zig zag springs in tape to stop them from moving / squeaking.    3) I inspected the lounge internally.    4) I inspected the issue.  Recommended Action/Quote: 1) I can boost both seats however the foam on top will remain the same.  2) All fixed  no further action required.  3) I can boost this seat however the middle seat & RHF chaise would need to be boosted as well  4) This is normal wear & tear  no further action required.,2019-05-09 13:03:51,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,AMY BLATCH,2
Casula,CL,NSW Metro,54642,2018-09-27,Arwa,Abousamra,1976arwa@gmail.com,0450450850,2019-04-12 13:58:39,Ragner modular,2234,64265,814060,I’m contacting you in regards to a modules set I bought a few months ago  which has not been to the quality of when we first bought it.  The back cushions are out of shape and lumpy  and the seat cushions have extensively lost firmness and volume that we are near squatting position when sitting on them.  It has gotten so bad that when attempting to sit on the couch the wooden frame each modular is built on is not only visible but is protruding and would hurt a person as they are lowering themselves to sit down. It has caused injury to my youngest child  bruising her knee severely when attempting to sit on the couch. The lounge is not only uncomfortable it has now become dangerous to sit on. I am very disappointed at the poor quality of the lounge as it hasn’t taken too long for it to deteriorate to this condition.  I am now needing to replace this lounge and I would like a full refund of the cost.  Thank you,90.00,Please see attached report of “Details of Item Inspected”. (This field was too small to provide the information needed.),I tested the compression of the seats & unpicked a section of dustcover to inspect the lounge internally.  Recommended Action/Quote: 1) As this is normal  considering the way the customer sits in the chairs  no further action required.  2) The foam on every seat will need to be replaced with higher grade foam.   3) I will need to fit & staple new fabric between the foam & the zig zag springs & run webbing between the zig zag springs & the side rails for extra support.  * These repairs will need to be done on each seat  7 in total.  * These are major off-site repairs & will need to be done in stages ie. 2 seats at a time.  * considering the amount of work / cost incold in rectifying the various issues  a replacement lounge  possibly a different design  would be the best option.,2019-05-09 13:01:29,Finalised_technician,Foam,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Kelsey Oliffe,2
Bankstown,BN,NSW Metro,55134,2019-04-10,Souraya,Hanna,lovely_jainie@hotmail.com,0404009995,2019-04-20 15:49:07,Keller 3 seater,2200,60357,906055,Lodging on behalf of customer . Dustcover needs to be replaced on 3 seater,130.00,The dustcover was torn. The customer advised that the dustcover was torn when she received the lounge.,I fitted a new dustcover.  All fixed  customer happy  no further action required.,2019-05-09 12:48:37,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Vaishnavi Ravichandran,2
Bankstown,BN,NSW Metro,55642,2019-04-27,nida,elsaid,hamzeh.macdonalds@hotmail.com,0414087344,2019-04-27 14:40:36,Fontana,2190,52735,874060,CSC CLAIM LODGED ON CUSTOMERS BEHALF - ADVISED ISSUE WITH FOAM  FEELS MANUFACTURING.,90.00,On inspection  the customer dramatically lean to the left to show her opinion of collapsed seat cushion. Further inspection  all top pillow cushions were in similar condition and it is not a manufacture defect or fault. The timber structure was fine and solid. Please note that the customer didn't place legs for the lounge which means people cannot stand up easily and place more pressure on the top pillow cushions.,Report only,2019-05-09 14:23:35,Finalised_technician,Filling - Feathers,Customer Perception,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Mitchell Demnar,2
Lawnton,LA,South QLD,55945,2014-06-06,Joanne,Koolman,dinosaur71@hotmail.com,0408721237,2019-05-01 11:42:32,CEDAR FALLS  Recliner,4504,277470007,319255,Good Morning  I have attached four photos of the chair. The timber support has failed  the base has collapsed. As you can see in these pictures  the chair has been well maintained. Please call myself  Jason Koolman (0444 536 024) or Jo-Anne Koolman (0408 721 237) to discuss. Regards Jason Koolman,0.00,,,2019-05-09 10:19:32,Discount to Keep,,,,,,,Brenda Stewart,,3
Auburn,AN,NSW Metro,55971,2019-01-23,Anshul,Grover,anshulgrover.mail@gmail.com,0468734497,2019-05-01 14:35:58,ICE 2 Door 3 Drawer Buffet,2136,46858,928762,The door connector of one of the doors has come out while it is merely as this is a new product.,0.00,,,2019-05-09 13:56:26,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Yamanto,YO,South QLD,55998,2018-07-28,Monique,Jen,moniquejen911@hotmail.com,0437919468,2019-05-01 20:53:52,ORACLE corner lounge suite with ottoman,4311,50723,740476,The stitching on the couch has failed and come apart,0.00,,,2019-05-09 14:57:29,Reselect,,,,,,,AMY BLATCH,,3
Munno Para,MA,SA,56050,2017-09-23,GRACE,WARNOCK,gwarnock2016@gmail.com,0415162945,2019-05-02 15:58:12,BACHELOR Recliner Chair with stool,5118,56463,804635,Material on the Armrest is cracking and I have no idea how long the split has been there I only noticed it after I moved the chair from the dark lounge room into the family room which gets a lot more light. It has never been near the heater or direct sunlight. I am enclosing the requested photos. Regards,0.00,,,2019-05-09 13:56:04,Discount to Keep,,,,,,,Alexander McGuire,,3
Rouse Hill,RL,NSW Metro,56057,2018-12-22,Anish,Gopurathingal,cganish@gmail.com,0450236438,2019-05-02 17:00:57,BRIGETTE 3 Seater Sofa,2763,63387,4585875,One leg the sofa is broken day before yesterday(30/4-2019) We used this sofa only few times. It is having 5 year guarantee and it has been only 4 months we are using it. Already we had replaced 3 seater once before. We doubt the quality of the product and we definitely don’t want to continue with any of the brigette products.   When we noticed it the was in a slanding position with one leg in the air.  Please see the pics.,0.00,,,2019-05-09 11:13:00,Reselect,,,,,,,Kaitlin Evans,,3
