CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Campbellfield,CF,VIC,140161,05-09-2017 00:00:00,Palminder,singh,palminder83@Yahoo.com.au,0450710838,30-12-2021 17:30:02,DARK GREY - OMAHA - Corner Lounge,3064,567130002,571008,I noticed the sofa is tearing from back sides of most of seats automatically.i noticed one then checked other seats all are teared from back side,90.00,1) Cm complained that the stitching has opened up. On inspection I have found out that the stitching of LHF  RHF and 2 middle seats back cushions of  a 5 seater lounge has opened up. Burr in the needle while manufacturing the lounge may have caused the damage. Likely cause manufacturer. 2) Cm also complained that all the seats and back cushions of 5 seats are sagging. On inspection I have found out that the foam and loose fill of the cushions has compressed. This is  a normal wear and tear as all foams loose density over the period of time. Low grade quality of the foam has not helped the issue. There is no other damage in the frame or suspensions of the lounge. Likely cause normal wear and tear .,1) I can restitch all panels to fix the issue. 2) I can boost foam and loose fill in the seat and back cushions to fix the issue. Please note that the ID was damaged under the lounge.,17-03-2022 14:02:36,Finalised_technician,Stitching,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Jessica Kyle,Alex Broe,
CSC,Traralgon,TN,VIC,141991,20-10-2020 00:00:00,Bob,Tutty,bobtutty@gmail.com,0417770386,20-01-2022 13:49:17,STONE - SAN MARCO - Electric Recliner,3871,547330002,107577,The electrical recliner has just stopped working.  Can not see any reason why.  Have checked all plugs  all working. reclined last night when I went to bed.,300.00,Motor not working causing the leg rest can not be opened. Less than 2 years of usage  no mis use of the product has been noticed. In my opinion  it's a manufacture error.,Replaced with new motor  repaired on site.,17-03-2022 19:41:03,Finalised_technician,Motor,Manufacturer,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Jessica Kyle,Jessica Kyle,
CSC,West Gosford,WD,NSW Metro,142969,16-06-2019 00:00:00,Tracey,Benbow,t.benbow@live.com,0404837727,01-02-2022 14:08:38,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,2261,643590001,685559,The seats have sunken and are very uncortable   when extending the recliner its sometimes makes a grinding noise,660.00,Both mechs were grinding and both recliner seat foam had compressed excessively.,A inspection was conducted it was noted that the LHF recliner sloped to the left and the RHF recliner sloped to the right. In both cases this was because the mechs had both bent slightly and will need changing. It was further noted that the foam in both recliner seats had compressed making the seats uncomfortable for the occupents. The foam in both seats can be changed. On returning both old foam inserts were taken from the seats and replaced with no ones. Afterwards both old mechs were taken out and replaced with the new ones. The end result was shown to the customer who appeared happy.,17-03-2022 15:06:59,Finalised_technician,Foam,Manufacturer,The Leather Doctor Wyong,THE LEATHER DOCTOR,Dee,Yusuf,Jessica Kyle,Durga Prasad Lingannagari,
CSC,Waurn Ponds,WS,VIC,143005,15-08-2021 00:00:00,Kerryn,Clark,andrew_kerryn82@bigpond.com,0438530642,01-02-2022 21:51:57,LIGHT GREY - SORENSON - Modular Corner Piece,3217,699340002,873941,Our issue is the filling in the seat cushions. Understand that it a feather filling  however as soon as you sit  you are straight into the base. I’ve fluffed up numerous times  and instantly you hit the base. It’s incredibly uncomfortable and unsupportive. Very difficult to get out of. Had the display been like what we received we would never have purchased this couch.  It needs more filling  or something more structurally sustainable. The back cushions are fine. We’re happy with the fabric and overall size. But this is in our main living area  and we are utterly disappointed.,99.00,Please note that there has apparently been some confusion with this job .  If this is the job I think it is I have done it. Customer not happy with the how quickly the seat cushions loose their plumpnesses. They believe that this is different to the one in the store. This is not a maintenance free lounge and had the customer known this they would not have purchased. The suite is in good condition  no “ repair option “  Manufacturing issue as the customer is continually having to plump.,Report photos etc.  hopefully this will sort it.,17-03-2022 12:19:24,Finalised_technician,Filling - Feathers,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Kesaia Tavake,Andy-Grace Elenoa Nonu,
CSC,Bankstown,BN,NSW Metro,144991,02-06-2020 00:00:00,amar,dannaoui,amar_dannaoui@hotmail.com,0415597128,25-02-2022 20:43:46,LIGHT GREY - ALLANA - Corner Lounge with Chaise,2197,616660002,910966,Hi I had already applied for a warranty claim a couple of months back Super Amart sent a technician out they said that they were unable to fix it as it is faulty and that they will contact AMart and we will hear from them but I have not heard anything since I need it sorted ASAP it is very uncomfortable I have back pain and I cannot sit on it I have been sitting on the floor with my kids please I need a refund and get it sorted ASAP thank you,90.00,issue - the foam is breaking apart internally on the 2 seater and the chaise . we sat on the sofa and felt an empty cavity . we inspected inside and although the suspension was in good order   feeling inside the foam we could feel it breaking apart. the foam felt like it was made of different sections or Crumb foam  this is a manufacturing issue due to the quality of the foam used  the sofa is only less two years old. CM did not want to have their lounge repaired  but I have submitted a quote just in case.,R & Q,17-03-2022 16:34:14,Finalised_technician,Filling - Soft Fill,Manufacturer,The Leather Doctor Bankstown,THE LEATHER DOCTOR,James,Li,Kesaia Tavake,Andy-Grace Elenoa Nonu,
CSC,Helensvale,HE,South QLD,145188,11-12-2020 00:00:00,Maree,Innis,mbinnis@gmail.com,0407087161,28-02-2022 15:55:09,BLUE - CAPELLO - Terminal Corner with Left-Hand Facing Terminal,4216,672110001,483973,The end recliner is not working  It one day and not the next We have checked power source etc and all work fine evengreen light on the recliners power box is active but recliner does not move,120.00,On inspection I found faulty transformer. I have replaced with my own transformer And i'll order one to replace.,cost of repair $90 $30,17-03-2022 20:38:12,Finalised_technician,Transformer,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Jessica Kyle,Victor Ip,
CSC,Rouse Hill,RL,NSW Metro,145333,30-12-2021 00:00:00,Jaimini,Ramanathan,Jaiminiramanathan1989@gmail.com,0434928210,02-03-2022 12:06:24,DARK GREY - AMALIA - 2 Seater Sofa,2147,721540001,43207,There is creeping noise every time we sit and move in the couch plus the couch sinks in as I sit and it is causing me lower back pain.,90.00,Customer is concerned about his sofa making a noise when in use and fabric pilling.,Examined fabric and found minor lint balls evident on sofa. Explained to customer this was due to friction between possible clothing and other materials like blankets and is not considered manufacturing as a result.  Examined sofa and found when seated upon the sofa  squeaks could be heard coming from the frame.  It was evident through sound only when sitting upon the LHF seat  noise could be heard. It could be heard when placing pressure on the armrest and armrest connection to rear of the frame. The sound could be heard when in normal usage. It felt as if the sofa was flexing through usage and as a result  a squeak could be heard.  Classifications of Fault: Manufacturing  A successful repair can not be guaranteed  therefore  a quote can not be provided as a result.,17-03-2022 13:44:29,Finalised_technician,Frame,Manufacturer,The Leather Doctor Blacktown NSW,THE LEATHER DOCTOR,Aaron,Hawes,Kim Ross,Tyler Dwyer,
CSC,South Morang,SG,VIC,145712,24-11-2017 00:00:00,Vicki,Sampson,sambos43@bigpond.com,0409708411,07-03-2022 13:45:00,CHARCOAL - CRESSIDA - 3 Seater,3754,594230001,801443,This right side of the recliner had issues before and someone came out and repaired it.  Now the same issue has happened on the same recliner which makes me think that i should have bought a different 3 seater as we are having continuous problems with it.  What happens when the warranty has run out!!!,190.00,The customer pointed out that her RH recliner wasn’t working. Both the motor and the electronic cup holder was faulty.  The faults would be considered a manufacturing fault,I had both parts and was able to change both onsite. The recliner is now working correctly   I have completed all work that was quoted or agreed upon. I have verified with the customer that they are happy with the work that was performed,17-03-2022 14:57:03,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Troy Baldwin,Andy-Grace Elenoa Nonu,
CSC,Townsville,TV,North QLD,146250,15-04-2021 00:00:00,RALPH,FLAHERTY,ralph_flaherty.76@gmail.com,0410988596,14-03-2022 13:19:51,DARK GREY - PRESCOTT - Recliner,4818,649490001,415218,The trigger of the recliner is loose  and the recliner does not recline back at all.,0.00,,,17-03-2022 10:46:26,Changeover,,,,,,,Troy Baldwin,,
