STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Helensvale,HE,South QLD,84376,2020-04-22,Ces,Stevens,cesjstevens@gmail.com,0499559498,2020-05-01 11:19:48,BLACK - DELMAR - Leather Electric Recliner,4212,677900001,468868,Foot rest mechanism appears loose on 1 side causing a clunking noise & a jerking motion when lowering.  Cannot take photo underneath too heavy to lift. No visible damage on exterior so photos are useless.,230.00,,,2020-08-04 15:25:51,Reselect,,,,,,,Toby Young,,2
Coffs Harbour,CH,NSW,84578,2018-06-15,Brooke,Hunter,brooke.leigh91@icloud.com,0421163169,2020-05-03 19:55:41,CHARCOAL - CHASER - 3 Seater Sofa,2450,510670002,238510,Recliner on the left sits lower then the right side when reclined out possible bent swing arm underneath. Cause unknown.,220.00,Far RHF seat has compromised mechanism  compressed to the RHF side.,mech replaced. Job completed.,2020-08-04 16:24:16,Finalised_technician,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Richelle Suna,Catherine Sal,2
Townsville,TV,North QLD,86435,2018-06-15,Craig,Miller,craig027@optusnet.com.au,0449844483,2020-05-22 11:04:12,CHARCOAL - CRESSIDA - 3 Seater,4810,594230001,357205,To whom it may concern I would like to make a claim for our 3 seater lounge receipt attached and photo included. The spring under the  seat cushion has parted from the timber frame and bent down into the opening mechanism tearing the under fabric and causing the cushion to sag this spring was only held in place by a single staple as seen in photo not even a screw (poor quality). The other issue the USB power outlets have never worked since new. I would like to know if this lounge can be repaired or replaced ASAP. Yours Faithfully Craig Miller 20 Balmoral Drive Castle Hill Queensland 4810 0449844483,280.00,Cressida 3STR  1. RHF end recliner: Zigzag spring has detached from front timber seat rail and has torn through dustcover material.   2. Middle fold-down backrest console: USB / Power box not working. Tested. No power coming out of unit.  3. LHF single recliner: after completing repairs to the first two jobs above  the customer point out a problem not mention in the service call. The L.E.D light bar at the front bottom of the chair was not working due to broken wires at the entry point to the L.E.D strip. New part needed.,1. New attachment clip added and spring secured to front timber rail. New dustcover lining installed.  2. Faulty USB/power box removed from console and new one installed and tested. Unit now working correctly.  CF + R/Q + INT3 + INT3 = 170  3. L.E .D strip ordered and wait on part arrival.   Quote for return repair: CF + INT3 = 110  Return date for repair 22.07.20:  L.E.D light strip sent out but too long. Strip cut to length and installed. Light strip working correctly.,2020-08-04 16:26:28,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Richelle Suna,Robert Abbott,2
Frankston,FN,VIC,86813,2017-07-29,Shaun,Mooney,Shaun.mooney1986@gmail.com,0419329587,2020-05-26 14:06:43,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,3977,417080002,830616,The back of the couch is tearing and the stitching at the end of the chaise is tearing,340.00,Issue 1: LHF corner backrest stitching has come undone on top and along side of LHF top corner as loose fill bag has torn inside cushion cover. Issue 2: front LHF corner of chaise seat cushion stitching has come undone. Issue 3: stitching coming undone in between seat cushions on 2 seater section. Lounge was in good condition.,Multiple hand stitching repairs needed x2 for all issues above. Job completed 3/08/20,2020-08-04 10:48:14,Finalised_technician,Stitching,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Naomi Hughes,2
Springvale,SV,VIC,86929,2017-04-08,geoff,munn,geoffmunn@hotmail.com.au,0401618464,2020-05-27 16:09:22,BLACK - MILLENNIA - 3 Seater Sofa,3977,579010001,943059,The rhs controls for recliner are not working   light comes on but no functions are working   so the couch will not function on rhs seat   functions are fine on lhs seat,430.00,All issues on 3 seater. Issue 1: LHF cupholder not working but lighting up  RHF cupholder no lights on and not working. Faulty cupholders x2 Issue 2: RHF mechanism dropped  mechanism arm hitting bottom rail causing recliner not to open and close correctly. Issue 3: LHF recliner zig zag springs has come away causing seat cushion to lose support and zig zag spring to hit mechanism when operating.  3 seater in good condition.,Issue 1: cupholder repairs x2 ( job completed x2 cupholder buttons replaced with new. Issue 2: m2 repairs mechanism replacement needed Issue 3: int 2 zig zag spring repairs needed. Job completed 31/07/20,2020-08-04 10:56:37,Finalised_technician,Trigger Button (Electric),Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Naomi Hughes,2
Darwin,DN,NT,88449,2019-02-02,Lia,Finocchiaro,samuel.burke@nt.gov.au,0438817139,2020-06-12 08:27:01,LIGHT GREY - JUNIPER - 3 Seater Sofa,835,548350001,107434,The seat base cushion on the left hand side (when facing the couch) feels like it has separated into to parts  which is making the front end sag. It is hard to photograph but the front face piece of the base pillow has separated from the main piece  you can now feel two separate pieces of foam. We have 4 of these couches and this is the only one with this issue. It is hard to see but very obvious when sitting on the couch.,90.00,The foams in both seats of one of the 2 seater sofas have collapsed & pushed forward into the knee roll section. The customer is concerned that if they are replaced with the same as the original foams  the problem will reoccur. The quote is to fit the sofa with locally sourced high density foam. We have used this foam on many jobs  and never had an issue after repairs have been done.  ,None..............inspection only.,2020-08-04 16:59:30,Finalised_technician,Foam,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Mahnaz Reza,Michaela Nicholson,2
Hoppers Crossing,HG,VIC,89023,2019-02-24,Matt,Arrowsmith,taraarrowsmith19@hotmail.com,0477990059,2020-06-17 16:16:00,BEIGE - JEFFERSON - 3 Seater,3352,612720001,100935,Not sure what has caused it as only had for a year  it seems the stitching has come apart,396.00,stitching broken internally behind buttons ( 3x on 2str  1x on 3 str due to the thread not being strong enough. sofas do not seem to have been abused,Hand sewn all affected areas. This was difficult because of the tension and location and ideally should be machine sewn,2020-08-04 11:12:59,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Robert Abbott,AMY BLATCH,2
Coffs Harbour,CH,NSW,89075,2019-10-15,Ken,Bell,kennkay@bigpond.com,0428447847,2020-06-18 10:26:42,GREY - BONZA - Corner Lounge RHF Chaise,2460,515150002,252494,The seam between the cushions is not held or sewn down and keeps coming out as it is sat on.,190.00,The seam between the second  and third cushions  the flys have completely torn away due to being sewn to close to the edge of the fabric.,callout and report ONLY.,2020-08-04 09:33:11,Reselect,Flys,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Kaitlin Evans,2
Hoppers Crossing,HG,VIC,89543,2020-05-02,Aseem,Sharma,Aseem_shm@yahoo.com,0411088087,2020-06-23 12:30:50,BLACK - LIONEL - 2 Seater.,3024,658720001,123799,This is the second time I'm contacting u guys regarding the same issue. I put a claim before as well but ur advisor told me to wait for 4-6 weeks  So I'm contacting u again as issue still remains. These wrinkles are present since day 1. I paid so much on this sofa and there waee no wrinkles on the sofa u hv in your store as display. I'm really disappointed by A mart.,90.00,Minor puddling of leather along the backrest cushions on both couches.,On inspection there is minor puddling on the backrests of both couches which i would respectfully suggest where as a result of normal wear and tear. The cm however believes this to be a manufacturing fault and insists on replacement as he advises the couches he saw on display at the show room did not have creases and had been used more times than his . The couches are located in a family room with no TV and the cm lives alone  no children or pets etc ,2020-08-04 13:01:43,Finalised_technician,No defect,Customer Perception,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Robert Abbott,Naomi Hughes,2
Dandenong,DG,VIC,89742,2018-05-23,parminder,kaur,parry.brar84@yahoo.com,0431725031,2020-06-25 11:02:34,CHARCOAL - FONTANA - Corner Lounge with Chaise,3199,539900001,203643,i have been using smart care kit to clean it   but still it goes dull and whitish in colour and always looks like not cleaned.  seats (coushion)of chaise goes down not like fluffy. one bit high and another is down. and threads coming off as well inner sides.,90.00,Issue 1: All seat cushions have lost support and are very flat causing fabric to be very saggy and no support left in seats. Issue is in pillow top cushions themselves extreme loose fill compression.  I have seen many of these sofas and I believe issue is manufacturing/ design issue due to materials used by manufacturer loose fill fibres only in pillow top fixed cushions. Issue 2: LHF backrest top stitching is coming away and part of thread completely missing. Issue 3: LHF armrest  stitching under front arm is coming away.  Lounge suite was in very good condition.,Issue 1: only repairs that can be done on this would be major offsite refill of all seat cushions  however due to design I could only refill pillow top cushions with loose fill fibres  which will cause issues to happen again in near future as loose fill fibres will compress again when sitting on everyday. I do not believe this type of repairs would be viable and certainly would not be able to guarantee repairs. Issue 2: due to top stitching missing in this are  it would be most likely I would not be able to source exactly same thickness and colour top stitching  I would need to use thread that may not exactly match. Needs hand stitching. Issue 3: needs hand stitching repairs. Please note due to issue 1 I believe repairs would not be viable  and could not be guaranteed under 12 month warranty.,2020-08-04 12:35:38,Finalised_technician,Filling - Soft Fill,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Brenda Stewart,2
Frankston,FN,VIC,89864,2017-04-16,Wayne,Pearson,wayne@loadrestraint.com.au,0438199110,2020-06-26 13:47:11,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,3910,577280001,828557,Repair has been completed previously on the part customer is claiming though it is happening again.,90.00,Backrest / headrest and backrest sides feeling sticky. On inspection I found backrest to be reasonable clean  there was no peeling like last time or cracks in leather. (Please note last time no signs of leather sticky either) I also noticed other areas  on backrest that were not repaired have also become sticky. Through my experience this type of stickyness on leather I believe  is body oils or somebody on a strong medication causing them to sweat. Customer has shown me blanket that is used on her husbands chair ( recliner in question) that is used all the time  however sweat can still make its way through blanket especially if customer on strong medication.,Due to finding only repairs possibly would be complete leather panel replacements to entire backrest ( multiple panel replacements to fixed backrest)   however even after this type of repairs this would not stop body oil issues and same issues would occur again with new leather after a short period of time.  Cost for repairs would be c2 x2 + recolour x2 plus pick up and delivery total $900.00 plus gst.  Customer wants replacement and is arguing all other backrest are not like this and she believes issue is with leather itself on this one single recliner.,2020-08-04 12:47:40,Finalised_technician,Body Oils/Perspiration,Customer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Kaitlin Evans,2
Pakenham,PK,VIC,90044,2019-03-27,vicki,boatwood,vickiboatwood@bigpond.com,0488344100,2020-06-29 09:47:38,BEIGE - CAPELLO - Electric Recliner,3806,642570002,819768,This is the replacement recliner i recieved in Jan/Feb this year and the seat cushion has now collapsed & provides no support at all...My husband has the same chair & is alot heavier than me & his is fine...now finding it too uncomfortable & soft to sit in,90.00,Single recliner ( replacement recliner received in jan-Feb 2020) Seat foam has compressed and lost large amount of support  when sitting you sink down very low in middle causing your back to miss lower backrest area. Customers husband who is a much bigger person has been using his chair since recieved over a year ago and in comparison seat foams feel completely different  older chair with more use still has a lot more support than new chair received in January. I checked zig zag springs support which was fine issue is with foam insert itself. Possibly manufacturer has changed foam quality as new chair compared to older chair are also slightly different design also even though same model. Single recliner was in excellent condition.,This would need to be an major offsite repair  complete pull apart of recliner  mech  electrics  armrests and leather in some areas to gain access to fixed seat cushion insert for high density foam and Dacron replacement. Customer refusing repairs and wants replacement as recliner is only few months old . Please contact customer to resolve.,2020-08-04 11:22:41,Changeover,Foam,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Kaitlin Evans,Robert Abbott,2
Pakenham,PK,VIC,90053,2019-08-10,Roxanne,Howe,Roxy.claire@hotmail.com,0439639638,2020-06-29 10:35:02,BLACK - SAN MARCO - Corner Lounge with Chaise,3818,577750001,824523,The manual recliner cord had snapped.,180.00,Parachute trigger cable snapped on recliner.,Replaced trigger with new  recliner now working correctly. Job completed,2020-08-04 12:51:04,Finalised_technician,Trigger/Cable,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Richelle Suna,2
Dandenong,DG,VIC,90125,2017-02-13,Dianne,Osborne,Ossie.1@hotmail.com.au,0405518916,2020-06-29 15:31:49,GREY - JAXON - Recliner,3990,563760001,176850,Recliner cable has broken recliner doesn't work,201.00,Single recliner not working due to trigger cable snapped.,Replaced trigger cable with new. Job completed  Recliner now working correctly,2020-08-04 11:07:37,Finalised_technician,Trigger/Cable,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Richelle Suna,2
Hoppers Crossing,HG,VIC,90322,2016-04-30,Rohitkumar,Gami,rochit12@gmail.com,0425471177,2020-07-01 11:51:26,GRAPHITE - MAGNUS - Corner Lounge,3029,531060002,32218,We have issues with this sofa as two pieces are loose and tilting back very badly so there is risk of falling off for kids. It is also making noises when someone sits on that.  Here I am attaching you the pictures of that for your reference. we want to know what are the options under warranty as really a risk for safety.  We already had a techinician came and sort of tighten a little bit but it still back to loose. We need a permanent fix.,170.00,KD clips on the left hand facing recliner and adjacent seat have loosened slightly resulting in backrests being slightly loose also. PO NO: 055 2839230 Suite in clean and tidy condition  LHF rec chair appears to be more regularly used (3),I have tightened all affected KD clips issue now resolved customer happy for the repair but uncertain as to whether or not they are happy as they believe it is going to continually happen and require further call out repairs etc The customer has also advised me that she believes the pocket spring or foam on the left hand facing recliner is defective and offers little or no support however on inspection I do not find this to be the case as using the seat offered ample support  I have also manipulated the internal foam on the seat to remove a slightly raised area in the centre I respectfully suggest that the minimal compression shown on the foam inserts on this seat are as a result of normal wear and tear and does not constitute a manufacturing defect,2020-08-04 11:27:41,Finalised_technician,Fasteners/Connectors,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Richelle Suna,Naomi Hughes,2
Dandenong,DG,VIC,90374,2017-11-05,Sarah,ghirxi,sarahkaidenjaysen@outlook.com,0400273779,2020-07-02 07:40:52,CHARCOAL - CHASER - 3 Seater Sofa,3806,510670002,143032,As described abovw the padding has started depleating yet again and the stitching in some areas has come lose and we dont even sit in tht seat very often. Poor quiality overall. The recliners have the strangest sounds and padding has dissapeared also.  We have alwways kept our couches clean so thats no issue.,90.00,The spring cells on at least 3 of the seats have become soft & you can feel the springs .Also at side of 2 of the seats  the foams have sunken & you can see & feel the side of the arm .  Apparently the seats have already had the foam & spring cells replaced once not to long ago .  Will submit  new quote   but the client does not seem keen & having  it repaired again as it has been done once & didn’t last .,Call & report  To repair change 4 of the foam spring cells . This has already been done once & as stated above the client isn’t keen to have it done again & is very disappointed in the overall performance & quality of the lounge .,2020-08-04 12:06:40,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Robert Abbott,Richelle Suna,2
South Morang,SG,VIC,90540,2017-11-27,kulwant,singh,kulwant1505@gmail.com,0430440028,2020-07-03 17:13:50,BLACK - MILLENNIA - 3 Seater Sofa,3754,579010001,800088,hi our sofa is not open & close properly & it look like side hand is little bend,170.00,Replaced faulty recliner mech on LH recliner,Replaced faulty recliner mech on LH recliner,2020-08-04 11:09:32,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Richelle Suna,2
Mentone,ME,VIC,90741,2017-06-30,Enza,Mazzitelli,vincenzina.mazzitelli@gmail.com,0402764230,2020-07-06 13:51:59,BEIGE - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,3195,577280002,97392,Recliner not working  handle stuck/ broken. Recliner closed and unable to raise foot rest.,110.00,Broken cable on recliner .,Remove broken cable replace with new one . Call & report .,2020-08-04 11:19:51,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Richelle Suna,Olwen Silversides,2
Braybrook,BK,VIC,90746,2019-09-24,Shruthi,Gummadavelly,shruthi323@gmail.com,0432012303,2020-07-06 14:04:32,GREY - BONZA - 3 Seater Sofa,3012,515110002,125880,The soft surface under the hand rest now looks like nothing is present in there and the nails in the corner of the hand rest and the frame are little up and are pointing. The nails feels a bit sharp when touched.,90.00,inspected to find that the frame work for both arms of the sofa have collapsed. the side supports have completely collapsed  and the nails are now prominent to the touch. the sofa is not in a very good state. proper maintenance has not been carried out. the sofas have multiple stains over all areas.,Q/R I have provided a quote to repair but I am not sure that it is viable. I have quoted to remove the couch and complete the repairs. this would be 2*major frame as the arms need to be removed and stripped to reinstate the broken timbers. I have only quoted for one major and one medium I hope this helps.,2020-08-04 14:01:08,Finalised_technician,Frame,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Robert Abbott,Mahmoud Jeblawi,2
Knoxfield,KD,VIC,91082,2020-01-07,Cindy,Darragh,cyndi_est84@hotmail.com,0403305208,2020-07-10 11:09:36,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,3156,534600001,111435,1. Unknown cause of the issue. 2.  Stitching has come undone on arm of the sofa.,160.00,Top stitching in LHF arm rest if 3 seater has come lose due to broken thread.,Hand stitched thread back into place.,2020-08-04 10:49:03,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Richelle Suna,2
Ballarat,BT,VIC,101262,2017-04-02,Alicia,Camac,Aliciagcamac@gmail.com,0451898766,2020-07-13 10:01:59,CHARCOAL - SPARTACUS - Corner Lounge,3350,512030002,120599,The left recliner will no longer close. We had this issue once before and eventually it clicked back into place  but now it has done it again and will not close at all.,170.00,Lhf recliner mech bent  on one side through normal use,Replaced mechanism,2020-08-04 11:00:00,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Robert Abbott,Mahmoud Jeblawi,2
Mackay,MK,North QLD,101501,2018-09-14,Stephen,Death,stephendeath@y7mail.com,0438804166,2020-07-15 13:16:34,LIGHT GREY - OMAHA - 3 Seater Chaise,4740,588310001,358013,Springs have let go.,130.00,The customer had a concern with a spring being felt in between the seat cushions of the 2 seat module. I removed the dust cover underneath to inspect  and saw that the metal was not a spring  but the bent around end of the metal rod the centre of the seat cushion covers are attached to. This gives the cushions the definition they have.,I rotated the end of the metal so it looked downwards into the underside cavity of the lounge. I attached a cord and stapled it to the frame. This would prevent it rotating back up into the cushion. The customer was happy with the repair.,2020-08-04 15:58:36,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Richelle Suna,Richelle Suna,2
Campbellfield,CF,VIC,101539,2016-01-05,Zulfiquar,Ali,zulfiquar100@gmail.com,1412923053,2020-07-15 18:47:04,BEIGE - VITTORIA - Modular Corner Chaise,3338,511360001,528377,The back supports for all the sofa has become loose from the joint with the seating part. We are not sure what has caused it but day by day they are getting bad to worst.,250.00,1.inspected to find that all the KD brackets were very loose. 2.the bull horn brackets that are fitted to the fixed units were all very loose  with bolts falling out.,1. tightened all KD brackets 2. opened all three fixed units to refit/tighten the bull horn brackets.,2020-08-04 11:04:01,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Robert Abbott,Richelle Suna,2
Benowa,BE,South QLD,101681,2017-08-30,Ryan,O'Neill,ryan_hsv@hotmail.com,0401624442,2020-07-17 13:44:26,STONE - ELEMENT - Corner Lounge with Chaise,4210,548670001,510357,Hi  as discussed to the customer care team  the lounge is no longer fit for purpose. We are not heavy people (50kg  and 80kg)  however whenever you sit on the lounge it freaks and squeaks and sounds like a poorly made product. It is embarrassing when having family or friends over. The lounge has since started deteriorating  all of the cushions have absolutely fallen apart  and to the point where you can’t sit in some sections of the lounge.   To be honest  I would just like to get a credit note and buy a more expensive lounge that will actually last the 7years that are guaranteed  and a lounge that is better construction that doesn’t squeak and creak every time someone sits on it! I wouldn’t want the same lounge as a replacement as it will be the same result  I’d rather buy a more expensive/better built one from your store.  Thank you   Ryan,90.00,1) the zig zag springs and frame are squeaky on both base lounge sections. This is a design issue with the ZZ spring mid support cable rubbing when the seat is sat on and also the internal frame fixings starting to loosen allowing to squeak. 2) all back rest cushions are loosing shape and even when fluffed up return to be out of shape in short time. 3) several loose fill bags inside the back rest cushions have torn and perished possibly from trying to fluff the loose fill to make comfortable again. 4) 3rd from LHF seat foam has collapsed causing you to sink down when sat on  5) corner seat foam has collapsed causing you to sink down when sat on  6 ) generally seat cushions out of shape.,With exception to the above issues Generally the lounge is in good conditions and appears to have been looked after. Generally given the extent of several of the issues being across the whole lounge suite I do not believe it would be feasible to repair and fully resolve all issues.  Customer has expressed dissatisfaction in the performance of the lounge and has suggested that they would be open to some sort of credit so they can select a different design of lounge.,2020-08-04 16:27:22,Finalised_technician,Zig Zag Springs,Design,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Mahnaz Reza,Richelle Suna,2
Campbellfield,CF,VIC,101697,2017-10-03,Phillip,Spark,sparkp@optusnet.com.au,,2020-07-17 15:47:48,ESPRESSO - CRAWFORD - Recliner,3044,506590001,578001,I had just sat in the recliner and was putting my legs up and tried to release the latch on the recliner and the handle broke off.,110.00,Customer complained that the recliner lever is broken. On inspection I have found out that cable of a single recliner has broken. External force from the customer has caused the damage. There is no other damage in the recliner. Likely cause external force.,I have replaced the broken cable. All fixed customer happy.,2020-08-04 11:32:47,Finalised_technician,Cables/Leads (Electric),External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Robert Abbott,Richelle Suna,2
Nunawading,NW,VIC,101748,2020-07-01,Ilona,Wilson,ilona@pack-tainers.com.au,0425773530,2020-07-18 12:04:44,BEIGE - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,3102,642620002,330894,The footrest on the end goes up  but not the headrest and was like that on install,130.00,The customer pointed out that the LH recliner headrest wasn’t working. My inspection showed that the headrest motor was faulty.,The suite motor was replaced with a new one and is working fine,2020-08-04 10:46:40,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Marie Pollock,2
Waurn Ponds,WS,VIC,101777,2020-07-11,Ebony,Savage,philandebony@iprimus.com.au,0425770701,2020-07-18 16:41:15,CHARCOAL - CRESSIDA - 3 Seater,3219,594230001,860101,Product was delivered on Saturday 18th July. Item was plugged in as per instructions in booklet. When plugged in only the right had side of the recliner lit up and reclined. Not sure what has caused the damage  when i spoke to the lady when i called she said it may of been damaged when taken from the shop floor?,120.00,Brand new sofa. Right hand facing recliner not working. Upon further inspection it showed that the cup holder switch was faulty. This is a manufacturing issue,Replaced faulty cup holder switch and tested as required.,2020-08-04 11:37:49,Finalised_technician,Trigger Button (Electric),Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Kaitlin Evans,2
Dandenong,DG,VIC,101945,2018-11-05,Graeme,Thompson,gragragetz@gmail.com,0438592465,2020-07-20 15:16:23,DARK GREY - OMAHA - 2 Seater Sofa,3178,567140001,213856,Stiching is coming undone  Faulty product,160.00,Stitching coming apart on RHF seat of 2 seater  lounges in excellent condition.,Hand stitched seam back together.,2020-08-04 11:37:09,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Michaela Nicholson,2
Nunawading,NW,VIC,102052,2019-05-15,Paul,Blundell,paulblundellinspections@hotmail.com,0448583300,2020-07-21 16:43:42,CHARCOAL - CHASER - Recliner,4879,510660002,312843,Headrests has become detached from somewhere on the right hand site while seated. Is also lop sided. This happened when I was reclining  no force was used,130.00,KD bracket on Single recliner has come off and other KD bracket very loose.,Removed backrest. Sourced bolt and reattached KD to backrest. Tightened and tightened other KD bracket on same backrest. Reassembled. Tested and working,2020-08-04 10:44:46,Finalised_technician,KD Brackets,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
Ballarat,BT,VIC,102127,2019-08-07,Millie,Kellett,MillieJeankellett165@hotmail.com,0407797197,2020-07-22 14:18:21,CHARCOAL - CHASER - Corner Lounge with Chaise,3350,527490002,146965,The chasier has no Cushioning you can feel the bar at the end of it  the couch next to the cup holders has dipped in  an feels like your sitting on the ground ,310.00,Chaise front foam gradually worn by the timber edge  Seat left of console sinking to one side due to insufficient support from zz springs,Added thick foam and fabric to forward part of chaise  Added webbing strip  and packing foam to seat,2020-08-04 10:59:12,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Robert Abbott,Richelle Suna,2
South Morang,SG,VIC,102268,2018-09-13,Kirtan,Pandya,kirtanpandya@gmail.com,0487871500,2020-07-24 09:41:20,BEIGE - MILLENNIA - 2 Seater Sofa,3752,624170002,813441,Recliner switches on one side of sofa stopped working. Other side is fine and working. First picture is working side and second picture is not working side. Notice buttons not illuminated in second picture.  Thanks.,130.00,Replaced faulty cup holder,Replaced faulty cup holder,2020-08-04 10:57:24,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Richelle Suna,2
Campbellfield,CF,VIC,102335,2018-09-24,Yaprak,Simsek,ahmet.simsek@outlook.com.au,0415887280,2020-07-25 09:01:19,DARK GREY - SPARTACUS - Recliner,3064,512000004,600547,Couches very uncomfortable as they have changed shape and when you sit you don’t have a good posture as you are pushed down into it,90.00,1.Customer complained that the seats of 5 seater lounge are sagging. On inspection I have found out that the foam of LHF  RHF and 1midde seat recliners seat cushions are sagging. This is a normal wear and tear as all pocket springs loose density over the period of time. Low grade quality of the pocket springs has not helped the issue. There is no other damage in the suspension or frame of the recliner. Likely cause normal wear and tear. 2. On inspection I have found out that the pocket springs of 2 middle seats recliners have bended and lost their shape. Lack of glue while manufacturing the lounge has caused the damage. Low grade quality of the pocket springs has not helped the issue. Likely cause manufacturer.  3. Cm also complained that the recliners backs are loose and tilted. They are not aligned. This is a normal wear and tear as KD brackets do get loose over the period of time. Likely cause normal wear and tear.,1. I can boost the seat cushions to fix the issue.  2. The bended pocket springs needs to be replaced with foam. 3. I can tight the KD brackets to fix the issue.,2020-08-04 11:50:43,Finalised_technician,Pocket Springs,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Robert Abbott,Richelle Suna,2
Melrose Park,MP,SA,102541,2020-02-04,Charlotte,Jordans,charlotte.jordans@gmail.com,0421717818,2020-07-27 22:02:43,LIGHT BLUE - ABBY - 3 Seater Sofa,5155,616170001,980445,Hi guys   Please find attached photos as requested. Please let me know if you need anymore.  February 2020 we received the light blue ABBY 2 + 3 seater sofas. Within the first month the sofas started pilling very badly. In addition  the seams in the middle of the sofas are starting to come undone. The damages have occured due to normal use (sitting).  Sales order # 364-980445.  Looking forward to hearing back from you.  Kind regards  Charlotte Jordans  Ticket 164658 - Ticket 169927,0.00,,,2020-08-04 15:22:20,Finalised_no_technician,,,,,,,Nicole Regester,,3
Capalaba,CA,South QLD,102677,2018-08-17,Heidi,Hollywood,Heidih2@bigpond.com,0412561567,2020-07-29 14:07:03,BEIGE - MILLENNIA - 2 Seater Sofa,4163,624170002,426028,The coating is peeling  off 2 headrests  very visible. I wear glasses for close up  and as I proceeded to clean   I saw it. I do not have small children or pets  and look after my belongings very well. I think the cause is that the coating is too thin.,0.00,,,2020-08-04 10:04:38,Reselect,,,,,,,Kesaia Tavake,,3
Campbellfield,CF,VIC,102874,2019-03-04,Anthony,perkins,anthonyrp78@gmail.com,0428395091,2020-08-01 09:51:43,LIGHT GREY - KELLER - 2 Seater,3064,603560001,609755,Spring has dislodged and has come through bottom of couch and cushion has deflated on one side,0.00,,,2020-08-04 12:41:35,Changeover,,,,,,,Nicole Regester,,3
MacGregor,MG,South QLD,102910,2019-05-10,Louis,Hnoudis,kalel78@live.com.au,0431724017,2020-08-01 14:28:53,BLACK - MARISSA - 3 Seater Chaise,4122,588290001,323446,I had someone come in to fix the problem on Wednesday the 29-7-2020 but the same problem has Happened again  Chair has collapsed again  I need someone to come in again either this weekend  Or a Tuesday or Wednesday,90.00,On inspection; The rhf timber frame that holds the armrest to the sofa had come apart from the armrest timber underneath. It is not the same timber that I had fixed last week. However I fixed the problem as a warranty claim for the leather doctor.,Inspection and report,2020-08-04 15:50:54,Finalised_technician,Frame,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Richelle Suna,Leigh Gerry,2
Helensvale,HE,South QLD,102955,2017-03-26,Jeffrey,Mullan,jeffandnats1@gmail.com,0415665973,2020-08-02 14:12:16,BEIGE - MILLENNIA - 2 Seater Sofa,4212,579000002,389501,The leather on chair indicated has started to crack and perish. Purchased 10 seats in total and only this one is degrading.,0.00,,,2020-08-04 09:19:31,Discount to Keep,,,,,,,Kaitlin Evans,,3
Campbelltown,CM,NSW Metro,102964,2019-10-25,Annette,Tucker,Net-joy@hotmail.com,0410620606,2020-08-02 17:06:36,LIGHT GREY - KELLER - 3 Seater,2567,603570001,829719,Middle cushion is making squeaking noises  spring can be heard when sitting down. Cushion has faulty springs?,0.00,,,2020-08-04 10:11:08,Finalised_no_technician,,,,,,,Jodie Weir,,3
Melrose Park,MP,SA,102983,2019-03-02,Linda,Enright,huntlindajade@hotmail.com,0408838949,2020-08-03 09:56:36,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,5162,583610001,969408,Side of materials has come undone  to expose the internal structure. Cause - weak material.,0.00,,,2020-08-04 11:48:14,Finalised_no_technician,,,,,,,Jodie Weir,,3
Campbelltown,CM,NSW Metro,102998,2020-02-03,Shermeel,Rizvi,shermeel@p1finance.com.au,0422861594,2020-08-03 12:03:09,DARK GREY - TRAFALGAR - Corner with Chaise.,2567,657960001,834755,The lounge is only 6 months old and the fabric as stretched due to sitting on it. I am not a heavy person and its only my daughter and I that live here. The lounge is also balling up so the fabric doesn't seem to be very good. its rough and no longer nice to sit on and doesn't look great.,0.00,,,2020-08-04 13:25:28,Reselect,,,,,,,Jodie Weir,,3
Everton Park,EK,South QLD,103006,2019-12-29,Dale,Mason,dale_tom@hotmail.com,0404088122,2020-08-03 12:40:51,DARK GREY - ATTICUS - Modular Left Hand Facing Recliner,4037,628760001,101424,Under the seat the metal bar is putting holes in the fabric and seating,0.00,,,2020-08-04 15:08:11,Reselect,,,,,,,Ann D'Ambrosio,,3
South Morang,SG,VIC,103017,2018-03-18,Sukhjinder,Singh,lovy184@gmail.com,0411575440,2020-08-03 13:25:07,DARK OAK/WHITE - LE PETIT - Queen Bed,3978,557660001,807866,All The bed slats have a joint in them. First two slats are now split from the  joint.  Hence bed cannot be used because of the broken slats and due to the  risk  that other slats can  break as well.  Other slats have same joint which can break as well.,0.00,,,2020-08-04 09:55:02,Reselect,,,,,,,Nicole Regester,,3
Ballina,BA,NSW,103035,2019-05-11,Christie,Galvan,cgalva1@outlook.com,0403310859,2020-08-03 16:04:33,DARK GREY - ATTICUS - Modular Armless Chair,2470,628740001,212432,Stitching has came undone,0.00,,,2020-08-04 15:59:45,Changeover,,,,,,,Mahmoud Jeblawi,,3
Hoppers Crossing,HG,VIC,103050,2018-04-22,Manish,Singh,mksingh123@gmail.com,0470549699,2020-08-03 17:31:33,TAUPE - NOTTINGHAM - Dining Chair,3030,613370001,81849,The base has goes down on sitting is not firm and makes creaking sound.,0.00,,,2020-08-04 10:59:19,Changeover,,,,,,,Richelle Suna,,3
