STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Capalaba,CA,South QLD,112257,2019-02-28,Neville,Gooding,Niftynevg@btinternet.com,0431921079,2020-12-05 15:31:40,CHARCOAL - CHASER - Recliner,4165,510660002,433556,Leg rest part of recliner appears to be broken and will not extend or go back into the chair. There is also a small part that the stitching has come apart.,240.00,mechanism snapped and stitching has pulled apart on footrest.,replaced mechanism and repaired stitching.,2021-02-04 12:38:18,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Naomi Hughes,2
Auburn,AN,NSW Metro,112999,2019-02-20,Safal,Mulmi,htc_safal@hotmail.com,0449007565,2020-12-15 16:49:47,GREY - BONZA - Corner Lounge RHF Chaise,7009,515150002,930538,There is a bending problem with the hand chaise with no external force but by itself. And the seats are no more fluffy as you can see the wrinkles with the outer cover of the lounge with the mattress pressed. We are unknown of the cause since we haven’t mishandled or harmed the product as per our concern.,90.00,Home clean and tidy. Couch clean and well cared for. Young couple  both present; no children or animals. Nothing to suggest misuse. I did not locate ID tags. Issue 1: LSF armrest outside surface is distorted  bulging  loose and uneven at top left edge  sloping to the left. Top right (inside) edge of LSF armrest reveals prominent framing nails as if they have been dislodged.  Cause: customer denied knowledge of possible cause  saying the issue arose spontaneously.  Most likely a manufacturing defect in placement of fixings. Solution: I can't be sure until I expose the frame but I expect this fault is repairable. Customer not interested in repair as an option. Issue 2: fabric on centre seat-cushion is loose  does not recover when seat is used. Exceeds normal tolerance. All other seat covers are tight and firm. Cause: The fabric is identical to that used on the rest of the couch  but no other panel is loose. Likely a manufacturing defect in stitching the cover. Solution:  replace couch,Customers both said emphatically that they are seeking an exchange or replacement. They expressed no interest in a repair. I recommend you replace the couch. Quote for repair requested by you: Issue 1: (Armrest): remove armrest box  unstaple and remove  dust cover  unstaple and remove fabric cover from armrest box. Replace damaged timber components  reassemble: $400.00 plus gst. Issue 2 (loose fabric on seat cushion): Remove seat cushion cover panels adjust loose fabric and reattach covers: $400.00 plus gst.,2021-02-04 12:31:31,Reselect,Frame,Manufacturer,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,113254,2018-03-31,Shannon,Laycock,Shannon.kate.97@outlook.com,0411871524,2020-12-19 11:56:47,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,4740,417080002,352643,Many seats on the couch have sunk in  like the support beam is broken.. the back of the couch supports have come away an also the foot chaise supports collopased an pierced through the material that's stapled on  Also on the corner of the couch on top the stiching is pulling away,90.00,The customer had a number of concerns with their lounge suite.  Their concerns were:   ?Cross support bar for lid of ottoman had pulled free of its staples. The customer said this happened a while ago  and didn’t want to submit a warranty claim just for that.  Stitching on backrest cushions in corner seat has let go backing underneath the foam on rear of 2 seat lounge with chaise pressed in on 4 panels.  Seats sink to the rear on the 2 seat lounge with the chaise.  I partially removed the dust cover underneath to inspect the interior.  I was able to see the backing material that had been pressed in was cardboard.  The zig zag springs have stretched on the two seat lounge  this was why the seats were sinking.  To repair the broken cardboard backing  I would remove the broken cardboard and install 5mm board in its place.  New zig zag springs would be installed in between the original springs for added support.  A new frame piece would be cut for the ottoman lid.,The staples would be removed and the new frame piece installed.  The stitching on the backrest cushions in the corner unit would be repaired by locating the broken thread ends and tying them off. A new stitch line would be sewn in.  CSC - Declined repairs,2021-02-04 09:21:25,Finalised_technician,Frame,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Richelle Suna,2
Glendale,WY,NSW Metro,113357,2016-02-21,Kirby-Ann,Konotopsky,kahomeschooler@hotmail.com,0488930457,2020-12-21 07:37:55,JET - MAGNUS - Corner Lounge,2259,531060001,729485,The left hand arm support has no support  nor does the recline function work. The right hand side is used just as often and has not collapsed and still functions just fine.,240.00,The customer had reported that  one of her recliners wasn't operating and the armrest appeared to have sunk. On inspection  the customer pointed out the end RHF recliner on the 2-str section of her modular lounge. Visually  I could see that the rear of the armrest was very flat and when I felt it  I could sense that the frame top had caved in. When I tested the buttons  nothing happened. When I detached the sections and looked underneath  the customers had obviously tried to work out what was going on  so the cables were all over. I checked everything was connected  which it was  checked the transformer  which was working and tested a new mains lead and the recliner powered up again. I then tipped it on its back and unpicked the dustcover to the armrest. I noted that the armrest top board had caved in at the rear section  which was causing the whole armrest to 'sink'.,Rather than submitting a quote to pull apart the armrest  strip the fabric and rebuild the top board  which would have been costly on an older lounge  I proceeded to repair the broken section from underneath. I measured and cut some ply and secured it directly underneath the broken board  thus reinforcing the area. I then also unpicked the stitching at the rear of the armrest and inserted some additional nylon fill  before twin-stitching the hole shut again. I tidied up all the cables and secured with cable ties and also tightened the KD brackets on both backrests. Tested everything  all OK.,2021-02-04 10:46:21,Finalised_technician,Frame,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Richelle Suna,2
Prospect,PT,NSW Metro,113427,2020-09-14,Mokhtar,Panabig,mokhtar.panabig@gmail.com,0420995641,2020-12-21 15:47:12,LIGHT GREY - GABRIELLA - 3 Seater,2155,664560002,494240,within a few weeks of receiving the couches in September  when someone sits in the middle seat or in between the middle and end section of the couch there is a cracking sound. No Physical damage however the couch makes a sound when someone first sits and when they get off the couch.  We would prefer to change the couches for another design of equivalent value.,90.00,- Attended customers residence to perform report. - Upon inspection found multiple issues with all three lounges. - Both three seater lounges when sitting on them they make a noise  this is caused by the fly wire that is between the cushions bottoming out on the wire that secures the zig zag spring. - Likely Cause - Design - Two seater seat bases have failed to retain their firmness resulting in the seat bases feeling like they almost disappear entirely when the lounge is sat on. A lounge of only four months old even if it was used all day everyday would not have this kind of wear. - Likely Cause - Manufacturing - Lounges are in brand new clean condition,- Issue with three seater cannot be fixed as it is the design of the lounge. - Two seat can replace both seat bases.  NOTE  Have not quoted to repair as cannot repair the two three seaters. Thank you.,2021-02-04 12:47:40,Reselect,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,Jackie Moyle,2
Rutherford,RD,NSW Metro,113443,2018-12-10,Shanelle,Pescud,shnelly.95@gmail.com,0432430376,2020-12-21 16:57:56,DARK GREY - SPARTACUS - 3 Seater Sofa,2323,512010004,814770,On the right hand side of the couch (recliner) the corner is leaning to one side and resists to being pushed back in with the mechanics beneath. The middle is also starting to sink.,535.00,Fault 1 - Bent mechanism on LHF Recliner causing it to extend at an angle and have not click in correctly Fault 2 - While in home customer asked about the sides of the lounges caving in - Inspection revealed that the foam around the pocket springs have rolled off /collapsed as per photos this is evident by the rolled foam on the front of the seat as well. - please note this issue exists on both recliners,Fault 1 - Both sides of Mech have been replaced Fault 2 - Inspection and photo taken of broken foam cell update *03.02.21* Old pocket springs removed from lounge  new pocket springs cells placed in lounge.  Showed customer how to reduce possibility of this issue occurring in future by not placing feet on the edge of the seat when not reclined.  Please not ZIgZag spring on LHF recliner clips a bracket on the LHF side of the mech  however explained to customer this bracket it there to protect the mech - advised would note incase it got substantially worse in future  however advised as it stands now it is fine,2021-02-04 11:35:06,Finalised_technician,Mechanism,Manufacturer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Angela Hyde,Casey Young,2
Ballina,BA,NSW,113535,2017-01-18,Micheal,Coveney,coveneymichael@iinet.net.au,0428391642,2020-12-22 17:24:27,BLACK - SAN MARCO - Leather Electric Recliner,2478,511280001,189543,the dust covers on the bottom of the recliners are falling apart.  Also one recliner is making a clicking noise when been pushed out and pushed back in it seems like its knocking on another part of the recliner.,450.00,issue 1 dust covers deteriorated   issue 2 1 recliner with bent action.,Issue 1  took out motor and mech and  replaced all dust covers eight pieces in total.  Issue 2. replaced sides and put motor back in. tested both recliners. in good working order.,2021-02-04 13:37:11,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,AMY BLATCH,Richelle Suna,2
Hoppers Crossing,HG,VIC,113628,2020-12-23,Stephanus,Breytenbach,echodive@gmail.com,0467822823,2020-12-24 10:22:54,CHARCOAL - SENTINAL - 3 Seater,3030,625790001,126419,Thanks for the delivery of the replacement couch today. However when unpacking I found a loose bolt. I then investigated under to put it back myself.  I then discovered that where the bolt goes the manufacturer put a screw of all things. This is terrible workmanship and the second couch with issues.,130.00,Rec mech has been connected to timber frame sing wood screw instead of fixed bolt connectors  cm has issues with means of connection as it differs from other connectors on seat. PO NO: 075 3219086 Suite in clean and tidy condition (2),I have removed the screws and bolt installed at manufacture as the original bolt had been threaded (possibly the reason for manufacturer to add wood screw) and replaced with correct connectors. Issue resolved  cm happy. Job complete,2021-02-04 14:49:01,Finalised_technician,Fasteners/Connectors,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Marie Pollock,2
North Lakes,NS,South QLD,113637,2019-06-25,Brooke,Roza,brookemawn@hotmail.com,0400325699,2020-12-24 12:09:21,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,4506,590220002,257001,The middle section of the lounge no longer attaches to the left hand side of the couch. We have tried numerous different methods and different people have tried and it won’t click in anymore.,130.00,Customer concerned with corner section of suite connecting brackets not clipping into place on corner suite. Inspection has found legs of corner section have not been attached. Customer has not been informed that there are legs for this section of the suite. No defect.   Suite is in poor condition.,Attached legs for customer. Connected suite together. Customer satisfied with repair.,2021-02-04 11:19:53,Finalised_technician,Legs,No Defect,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Rachel Coutlis,2
MacGregor,MG,South QLD,113757,2016-11-19,Tyrone,Morley,Tyroemorley@hotmail.com,0429438117,2020-12-27 16:41:38,GREY - MARLOW - 3 Seater Chaise,4152,533050001,307183,Multiple cushions collapsed zipper broken on back cushion and creaking in arm rest.  Cushions collapsed from general use.  Zipper on Back rest cushion broken when opening to try and manoeuvre cushion inside that has fallen apart.   Arm rest has been creaking from very early on but have put up with it.,90.00,the seat foams have all broken down and collasped leaving the cushions on an angle . plus 1 zipper have broken as well.,to repair the seat cushions have to be pulled out and reglued or replaced will be an expensive job to do all seat foams.,2021-02-04 10:48:46,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Marie Pollock,Angela Hyde,2
Campbelltown,CM,NSW Metro,113922,2020-08-06,Narelle,Barr,narellebarr@optusnet.com.au,0408033834,2020-12-29 12:32:01,DARK GREY - PRESCOTT - Recliner,2566,649490001,842588,When sitting on this single recliner you can hear a spring clinking   also if you push on the seat with your hands it makes the same clink noise   we have no idea what has caused this as all lounges have been sat on the same way and the lounge is not used that often as it is in our formal lounge room and we only received the lounges on 17th November 2020,200.00,Pocket springs movement internally with clicking sound.,Replace pocket springs,2021-02-04 14:05:01,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Rachel Coutlis,2
Oxley,OX,South QLD,114972,2020-06-06,Vivek,Pinnamaneni,rao.pvivek@gmail.com,0450362947,2021-01-09 16:21:11,NAVY BLUE - NIXON - 4 Seater Sofa with Chaise,4151,672210003,498176,White spots on the L shape extension. The fabric on the sofa is developing white lumps (little balls).,90.00,there are white dots are on the chaise sofa caused from unknown source.,i used a damp cloth to see if i could wipe them off they seemed to disappear . also there is a water stain on the chaise as well customer said that it was from a glass of water  customer should have the lounge cleaned professionally to remove any stains that are from the customer first.,2021-02-04 09:10:45,Non Manufacturing,Discolouration,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Jodie Weir,Nicole Regester,2
Helensvale,HE,South QLD,115249,2019-02-19,Janara,Sparke,n-arzi@hotmail.com,0447593868,2021-01-12 13:27:49,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,4209,583610001,443191,There is a gap between the middle seat and the side recliner. It feels like the cushions have collapsed or something so it is very uncomfortable to sit in the middle as you feel like you roll to the side.  The overall quality is very poor  it makes alot of noises when you sit in it and for the amount spent  it doesn't feel very well made.  The back section of the couches feel like they aren't securely attached  alot of movement.,90.00,On all 3 seat bases  the foam surrounding the pocket springs have collapsed and can feel the timber when sitting on. To repair will need to fully replace 3x seat base cushions. Also the RHF recliner and 1x single recliner does not close properly and will need to replace 2x mechs. The backrest KD's on 3 seater were loose. Have replaced KD's.,Have replaced KD's. Closing job.,2021-02-04 09:15:50,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Richelle Suna,2
Rouse Hill,RL,NSW Metro,116916,2020-01-28,Elena,Arrabal,ea_1990@hotmail.com,0499772527,2021-01-31 16:53:58,CHARCOAL - SPARTACUS - 3 Piece Recliner Suite,2762,512020001,19948,Couch is caving in  when foot rest is extended on recliners the wire/springs can be felt. This has occurred to all 3 recliners. All recliners are the same so photo of one whole recliners was provided.   Cause is poor construction,0.00,,,2021-02-04 10:11:26,Changeover,,,,,,,Leigh Gerry,,3
Gepps Cross,GC,SA,117005,2019-08-08,Fortunato,Esposito,frank.espo@hotmail.com,0411147847,2021-02-01 15:22:00,LIGHT GREY - COHEN - 3 Seater,5010,635640001,392204,Leather is pepealing,0.00,,,2021-02-04 12:35:03,Changeover,,,,,,,Richelle Suna,,3
Rutherford,RD,NSW Metro,117008,2017-12-26,Elyce,Pilcher,elyce86@outlook.com,0447031942,2021-02-01 15:45:14,ELEPHANT - ORACLE - Corner Lounge with Chaise,3850,507230001,802497,Stitching has began to rip from getting on and off the couch,0.00,,,2021-02-04 12:44:26,Discount to Keep,,,,,,,Richelle Suna,,3
Cannington,CT,WA,117018,2018-05-17,Caitlin,Fairless,Wessman1225@hotmail.com,0416248960,2021-02-01 16:46:39,BLACK - MILLENNIA - 3 Seater Sofa,6112,579010001,499906,Pealing and underneath  brown colour is coming through,0.00,,,2021-02-04 13:32:31,Reselect,,,,,,,Richelle Suna,,3
