STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Helensvale,HE,South QLD,29065,2016-06-16,Romana,Jackson,Roman_jackson@bigpond.com,0410481491,2018-04-07 15:24:56 ,San Marco,4209,51129,362316,Looking at the couch front on - the right hand side seat doesn't seem to click in to the lounge and so feels flimsy when sitting on this side - you have to continually push the left hand side of the seat back in - it doesn't lock in to place to fix it.,850.0000,RHF seat on 3 seater  the connector bracket was not clicking in properly. I have realigned the KD brackets and clipped the back rest back in. Customer having multiple issues with both single recliners. Both mechs are bent. The main frame on both recliners are wobbly. This also causes the armrest to bend inwards and rub against the side of the mechanism. Will require major frame repair on both recliners.  On both tops of leg rolls the stitching has pulled off where the flys are attached and the zippers underneath the leg rolls are faulty. Will need to glue the dust cover to repair.,INT3 repair completed onsite on 3 seater (inital claim) Completed all repairs.,2018-06-22 16:35:45 ,Finalised,Fasteners/Connectors(surface),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Yvonne McCauley,Anyssa Chorvat,2,
Benowa,BE,South QLD,29608,2016-06-26,John,Zacher,jzacher@bigpond.com,0755745913,2018-04-15 10:56:37 ,CHASER Recliner  CHASER 3 Seater with 2 inbuilt Recliners,4215,51066  51067,476897,One recliner was previously repaired but the seat cushion is still not right and the reclining mechanism does not work properly. The other recliner seat cushion has collasped and the reclining mechanism does not work properly. The centre seat cushion on the three piece suite hasd collapsed.  Faulty workmanship I believe is the cause,390.0000,The customer is complaining the other single recliner seat foam is now sagging. Would need to replace the foam (1x major foam). The other single recliner's mechisnim is very loose and wonky. Will require a new mech. The middle seat on the 3 seater is also sagging. Will require 1x major foam replace. Sagging is due to the pocket spring being wrapped in low quality foam and collapsing on the inside. This is a design issue. Full seat foam replacement required on 2x seats.,Job is complete,2018-06-22 14:38:49 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Yvonne McCauley,Alicia Lahey,2,
Mentone,ME,VIC,32290,2017-05-07,Janine,Graham,janinek55@hotmail.com,0452600089,2018-05-25 14:26:45 ,MILLENNIA 3 SEATER ELECTRIC RECLINER,3977,57901,95561,Hi there   I would like to report a fault with my 3 seater Millennia sofa.  When I use the electric recliner  the sofa reclines with no issue  however when you reset it back to the original starting position  the mechanics are getting jammed meaning that you have to stand up to allow it to close fully i.e. the recliner cannot close whilst you are sitting on it because it is getting jammed.    I have only attached one photo because the issue is with the mechanical workings so not much else I can take a photo of i.e. there is no damage to the sofa just part of the machinery which is catching and jamming during recliner closure function.  I have attached the receipt of the deposit I paid on the sofa however the balance was fully paid prior to delivery.  Can you possible contact me to advise how I can get the mechanics repaired?  Thanks very much   Janine Graham,260.0000,This unit is in very good condition  the RHF recliner isn't closing correctly  the footrest isn't retracting all the way on the RH side,I ordered new mechanism but it is the square tubing which is bent  which isn't supplied with mechanism. will arrange supplying new tubing. 22/6/18 supplied and installed new sq tube and footrest closes correctly.  After doing this the mechanism was hitting the bar with led light  which i adjusted and is now missing. there is no visible reason why this is doing this.,2018-06-23 12:02:03 ,Finalised,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Yvonne McCauley,George Mylonas,2,
Nunawading,NW,VIC,32543,2017-05-10,Jayshil,Kanani,jayshil.kanani@gmail.com,0433405632,2018-05-29 17:18:15 ,Rumpus corner chaise with ottoman & sofa bed,3133,44571,269972,The stitches came off from the sofa as per photos without any reason..... looks like very poor quality sofa. Please fix it or replace it. Thanks Jay,180.0000,Stitching coming apart  on corner backrest cushion due to broken thread. No ID tags.,Hand stitched seam back together.,2018-06-23 14:24:28 ,Finalised,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Yvonne McCauley,George Mylonas,2,
Campbelltown,CM,NSW Metro,32916,2018-01-13,Amart,Campbelltown,noemail802577@noemail.com,0401608743,2018-06-04 15:43:07 ,Saloon 3 seater,2567,58361,801961,customer says uncomfortable and sagging cushion.,0.0000,Customer showed me a 3 seater which the 2 outside recliners sag to the middle seat,Inspection. I agree both sag more than i would have expected. Both seat are all intact and zigzags are correct. The reason for the sag  is that the foam has no side support  due to the middle seat  the 2 single recliners which are the same seat bottom design  have arms on both sides  this is holding the foams in place. The 3 seater cant have this arm  so no support.  Is this repairable  no. And he would not allow me to repair anyway.,2018-06-23 10:15:01 ,Finalised,Foam,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Yvonne McCauley,Charming Sultana,2,
Yamanto,YO,South QLD,32998,2017-12-06,Leslie,Rolls,733098@noemail.com,0427594404,2018-06-05 14:15:09 ,Phoebe 3 seater - light grey,4306,57673,733098,One of the armrest is wobbly,90.0000,RHF Armrest on 3s has become loose and wobbly  customer stated that it most likely done by the transporters as they’re were very rough and almost broke his door bringing it in.  To get to the frame the lounge will need to be un-upholstered as the gap from under the lounge to get inside armrest is to small to get hands or tools through (see photos),Item code : 57673 inspected and quote submitted,2018-06-15 15:26:15 ,Reselect,Frame,Transport,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Yvonne McCauley,AMY BLATCH,2,
Port Macquarie,PM,NSW,33126,2017-12-04,Alex,Greenslade,alex.greenslade29@gmail.com,0447621252,2018-06-07 10:54:05 ,Spartacus 3 Seater builtin recliners,2440,51201,164333,The foam has moved from the arm rest on right hand side causing there to be no padding and only feeling wood.  the foam has moved from the left hand back rest at the bottom causing you to also feel the wood when laid right back.,450.0000,Arm rest filling insufficient causing it to become flat and compacted. Lower cushion on backrest seemed flat due to insufficient filling  frame could be felt on back. Rhf arm of mech has bent.,Loose fill inserted in arm rest. Booster foam inserted in back rest  Mech replaced,2018-06-23 09:10:22 ,Finalised,Filling - Soft Fill,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Yvonne McCauley,Natalie Saunders,2,
Gepps Cross,GC,SA,33181,2017-10-08,Ritesh,Bhavsar,ritz9179@yahoo.co.in,0490089491,2018-06-07 21:36:41 ,san marco 3 seater chaise,5095,56929,1020490,***inspect if some sort of manufacturing fault as discussed this with Jamie***  There are metal locks to lock 2 seater and chase each other. it's remove every day and we have to match again. this process done very often. so fabric get damage.,130.0000,No legs installed on the chaise section of the lounge  causing the chaise to be too low for the clips to lock together  while I was there i installed the legs as just pointing this out to the customer and leaving it seemed a bit rude.  I asked if anyone had mentioned to him that he needed to do this and he said no.   The centre seat fly material has been torn from always trying to lock the lounges together. To repair this properly will require an off site cut and sew  I could try to patch repair this if the customer is happy for this to happen but it will not look very good.,Installed legs on chaise section. Inspection and report.,2018-06-22 17:31:39 ,Finalised,Legs,Customer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Yvonne McCauley,Layna Wilson,2,
Dandenong,DG,VIC,33222,2017-12-31,Emma,Psyhakis,emnange@yahoo.com.au,0404476113,2018-06-08 14:07:32 ,Fontana,3977,53990,195494,Sagging,90.0000,this suite is in fair condition and is frequently used. The favourite sit is the one the cm has an issue with  the suite is a pillow top and the loose fill has compressed  internal inspection show all the springs and foam are ok. cm is also putting an extra cushion on top of the corner seat and is very compressed compare to the other seats which don't get used or as much.,this type of design of cushion will compress a lot and there is nothing i can do to keep it fluffed up.,2018-06-22 15:14:40 ,Reselect,Filling - Soft Fill,Customer Perception,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Michelle Marshall,kim Blair,2,
Morayfield,MF,South QLD,33226,2018-05-22,Matt,Sproule,matt@renttoown.com.au,,2018-06-08 14:33:44 ,Spartacus 3 seater and 2 recliner chairs,4506,51201,994167,*** PLEASE CONFIRM THAT THERE IS AN ISSUE WITH THE MECH BEFORE YOU REPLACE IT. ***  One of the single recliners foot rest does not lock in properly and keeps popping open. I have a short video clip showing the problem but was unable to attach here. I can email if required.,170.0000,Single seat recliner multiple issues: - When sitting on the recliner the sit was very wobbly and would rock and twist side to side  and felt unstable and worn. (all of the bolts to the mech on all the rails were all loose and done uponly finger tight which allowed all the joints to move causing this issue) - Foot rest to the recliner was very hard to close and to get to lock into place . To get this to lock in the foot rest had to be pushed pretty hard which was excessive and then wouldnt always lock in. (mech was incorrectly fitted to the the chair causing the foot rest to hit the front of the lower arms premature before the mech could lock into place,mech in recliner had all the joints and rail tightened and tensioned which stopped movement.  Mech was reinstalled in the correct location which allowed the foot rest to sit further forward and let the mech lock in before foot hitting the arms.  The chair is now fully functional with no issues and chair closes with ease . Customer very happy with the results achieved today .,2018-06-22 21:20:04 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,kim Blair,Ray Tumanuvao,2,
Warana,WA,South QLD,33227,2014-09-21,Joseph,Sciberras,joesciberras7@bigpond.com,0427499140,2018-06-08 14:38:41 ,SPARTACUS 3 SEATER AND TWO RECLINERS,4551,51201,357201,This is not the first time  that this has happened to this lounge suite  I believe that the structural width of the recliners are to wide therefore resulting in weakness of the structure as it does not take much for the frames to bend as this happened to the lounge before.  As a loyal customer to Amart and having made all of our furniture purchases from your store this is the first time that we have had any problems with purchasing through your store. My only concern is that if this is fixed again it will  be prone to braking easily as the width of the frame makes it weak. I would like to speak to someone about this  I look forward to hearing from somebody about resolving this issue.  Joe Sciberras 0427499140,90.0000,Issue 1 .. the recliner mech on the LF recliner of the 2RR is bent at the footstool end. Issue 2 .. on the same recliner there are 2 x seams in the lining under the knee roll that have frayed and torn across where the lining is sewn into the outer fabric.. As these are frayed they cannot be sewn back together  the lining will require replacement. ..  Issue 3 .. the recliner mech in the single seat recliner has bent at the footstool end and has snapped. Will need a new mech. Issue 4 .. the backrest of the single recliner is very loose. It is the KD brackets  need KD brackets refitting.,DTK,2018-06-23 11:00:46 ,Discount to Keep,Mechanism,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Yvonne McCauley,Janice Infante,2,
Auburn,AN,NSW Metro,33298,2015-01-06,Khalil,Monjed,khalil@monjedinvestigations.com.au,0410914439,2018-06-10 11:36:15 ,Niko 3 Seater Lounge,2204,51138,833159,The middle seat within the lounge has a protruding inner spring as noticeable within the images attached.,90.0000,The customers 3 seat sofa has a pocket spring failure in the middle seat cushion. This is a manufacturing issue that can be resolved off site by stripping the sofa down removing the armrests and flys. This job is best done in a workshop  he job will take approxomately 2-3 hours.,Inspection assessment  report and quote.,2018-06-22 13:32:31 ,Discount to Keep,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Yvonne McCauley,Jennifer Parker,2,
Bundaberg,BG,South QLD,33306,2016-12-26,Cody,Barr,milleehughes@hotmail.com,0409181065,2018-06-10 14:03:36 ,BRUNO 2.5 seater sofa,4670,56068,521098,Recliner is very hard to put leg rest down and sometimes locking up on movement the seat is sinking at rear of the base. Poor design of the frame and/or components has led to a failure  as you can see in photos the frame has let go and caused lounge to sink on one side causing mechanism to get tight and making it a very uneasy  uncomfortable recliner and also pushing a hole through the lining underneath  its also starting to become apparent on both sides of recliner,170.0000,This customer had a recliner that was very difficult to close.,We replaced the mechanism with new one provided. After replacing the recliner was operating as it should.  Repair complete,2018-06-23 09:55:25 ,Finalised,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Yvonne McCauley,Catherine Sal,2,
Dandenong,DG,VIC,33399,2016-12-26,Helene,Issa,heleneissa1@hotmail.com,0413258866,2018-06-11 21:15:14 ,Martin the corner chairs lounge suite. Upholstered in textured suede,3977,53110,173223,*** Attention Ron***: Can you please assess on inspection and advise us on site if repairs are going to be more than the frame we have quoted on thank you*** The couch is making creaking noises. This is the third time I’ve had to get this fixed and I’m honestly not happy with fixing it anymore because it seems to be needing a fix all the time. I was hoping to exchange it or get my money back for th product. Also whenever the couch is being fixed nothing it laid down on the floor to protect the tiles from damage. We honestly barely use the couch  only my 2 kids use it and it’s been damaged all the and I don’t have to time to always fix this and write emails and I’m to sick to deal with it all day being repaired.   Pleas let me know if we can do it without being repaired,200.0000,suite is in very good condition and no evidence of mistreatment. single no arm unit next to console there is a squeaking sound,removed dustcover and lubricated all the springs which has stop the sound. unit had no tags. cm happy with results.,2018-06-23 13:52:14 ,Finalised,Zig Zag Springs,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Yvonne McCauley,Jennifer Parker,2,
Braybrook,BK,VIC,33536,2017-10-09,Mr dilpreet,Singh,dharambani@yahoo.com,0430541519,2018-06-13 17:02:02 ,James 2 seater sofa james2.5 seater sofa,3429,53939 53940 ,94194,Our sofas colour been effective from light to dark nothing spills  on it. We have used smart care fabruc kit but it hasn’t done mich help .,90.0000,The customer was concerned that the fabric was changing colour  particularly on the seats and the armrests.  Visually the areas of concern appeared to be affected by soiling on the surface which would be attributed to normal use.  The colour of the fabric on these areas appeared slightly greyer than the original colour of the fabric.   This greyness is likely to be due to contact and soiling of the fabric that has occurred through skin and clothing contact.  This would not be considered a manufacturer fault rather than wear and tear.   The customer also directed me to some other areas on the seating areas of the sofas.   There were some stains on the fabric.   The customer claimed that these stains could not be removed when the cleaning products were used.   It is likely that the stains were due to something being spilled on the fabric. Again this would.m not be considered a manufacturong fault.,No action was taken during my visit,2018-06-22 18:13:43 ,Finalised,Dirt,Customer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Yvonne McCauley,Kaitlin Evans,2,
Rockhampton,RK,North QLD,33544,2016-05-12,Sharna,Gilbert,shardanzo@bigpond.com,0402731566,2018-06-13 19:14:30 ,RADLEY MKII,4703,54900,317882,customer has put 2 claims in which I have added into one Recliner is hard to close. thinking it is broken again. Has been repaired once before  photos show fault where fabric for backrest is pinching in corner section has been like this from previous repair. overall not happy with recliner arm chair has lost cushioning and sags in LHS corner. Will be lodging a second complaint with more photos of another complaint and will be able to see sagging in next complaint photos.fabric seems to be stretched,120.0000,I must admit  the job description for this customer is very confusing with a lot of what is said being the issue with the previous backrest repair.  However  when visiting with the customer  the previous backrest repair is still in perfect order and no new issues relate to this.  After speaking with the customer she pointed out everything that was a concern which I will list below.  1. The LHF recliner has dropped on the left side and now leans down and due to a sloppy mech  the backrest is very loose and sloppy.  2. The RHF recliner also leans down  however this has always done this as the issue is more with the manufacturing of the backrest. It sits firm on the mech with very little movement but does not sit correctly or line up with the other backrests.  3. The RHF recliner backrest is very compressed and has lost firmness on the lumber support area.  4. Both attaching backrests on the corner unit have also lost compression,cont... 5. The RHF recliner does not open or close correctly because the manuf ddis not fit the side connecting bracket correctly.   In order to repair each issue we need to..... 1. Will need to replace the LHF mech  which should fix the lopsided look.  2. We need to readjust the KD bracket with a small frame repair.   3. We would need to gain internal access to add additional filling to the lumber support area.  4. Additional filling is required for both corner unit backrests also.  5. Bracket can be adjusted  Quote for the above $590+gst plus $33 DC to Yeppoon  However the customer is very disappointed with their lounge and did not want me to conduct any repairs until Amart can offer a different solution.  The home is very immaculate and the lounge has been cared for and looked after.  However  the LHF recliner does show signs of normal wear and tear and would benefit from a clean.  The customer was told at store level that “this lounge is now discontinued”   Waiting for direction.,2018-06-21 10:32:35 ,Discount to Keep,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Yvonne McCauley,clare lewis,2,
Virginia,VI,South QLD,33592,2016-12-08,Tomasz,Krasucki,cocojambo@optusnet.com.au,0422415205,2018-06-14 15:14:08 ,BONZA Corner Lounge Suit,4510,51515,449469,Problem  is with one of the seat ( Please see attached images) it got some kind of dent   which feels like seating on the floor not on Lounge,90.0000,Customer is complaining that the seated area to the right of the 3str section of the lounge suite is sagging. Customer has indicated that this is their second lounge as the previous lounge had a similar issue and the store had it replaced. Caused of issues is customer perception. State of the lounge is normal wear and tear.,I sat on the sagging seated area and compared it's density to the other seated areas and found the sagging seated area to be equal to the other seated area with no issues. Opened up the back of the lounge to have a look and to see if there were any physical damages to the seat and found no physical damages. No repairs. Customer perception. Called CSC to discuss issues with lounge.,2018-06-23 09:04:04 ,Finalised,Foam,Customer Perception,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Yvonne McCauley,Jennifer Parker,2,
Dandenong,DG,VIC,33688,2018-05-13,David,Santamaria,ultc@hotmail.com,0407619916,2018-06-16 11:55:35 ,Fontana 2 seater,3178,53987,203520,*Store on behalf of customer*  Customer has received fontanas 3 weeks ago  they are already having issues with the foam in the seating as it is sinking already.,90.0000,suite is in good condition and no evidence of mistreatment. cm is disappointed how quickly the pillow top of 3s has compressed  which is frequently used  where compared to the 2s is like new.  I explained to cm this is normal wear for this design of suite. He stated if he was aware if this is how they wear he would have not purchased and is very disappointed how  it looks now.,there is no fault with the suite and is normal wear and tear. Cm still would like a call from you.,2018-06-23 13:16:21 ,Finalised,Filling - Soft Fill,Customer Perception,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Yvonne McCauley,Janice Infante,2,
Nunawading,NW,VIC,33746,2017-11-08,TARA-LEE,PAPAPETROU,TPAPAPETROU@HOTMAIL.COM,0433849900,2018-06-17 13:48:56 ,Fontana 3 seater,3139,52735,280288,Back part of couch is broken. Unknown cause,200.0000,3 seater -LHF back corner ply piece has broken. This could only be noticed if moving this corner.  Somehow this has been damaged  most likely in transport due to location. It could possibly be from the customer although no pressure is put on this piece when sitting on the lounge and if knocked from behind would require some force.,Removed arm and cover and was able to brace the broken ply with a solid piece of timber  once repaired the piece was very solid and the customer satisfied.,2018-06-23 14:46:07 ,Finalised,Frame,Transport,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Yvonne McCauley,Yvonne McCauley,2,
Rutherford,RD,NSW Metro,33799,2018-05-22,Joseph,Main,joey_main@hotmail.com,0408696321,2018-06-18 12:15:20 ,Cressida 3 Seater,2335,59423,803617,recliner will not line up when reclining down,90.0000,Customer has a 3S. Both LHF and RHF chair and mech would drop when sat on. When the legrest is closing the mech would not clear the bottom rail and would jolt into position,Removed mech from far lhf recliner. Put additional spacer (foot) in between the rail and the mechanism and the motor to create a bigger gap on the recliner. The chair was tested but still would not clear the bottom rail. The seat would cosmetically look uneven with the middle piece if any further spacers were to be added on. Csc was notified of the manufacturing fault and that the customer did not wish me to start grinding out the rail in fear the mech may drop further again and start impacting the bottom rail light as well.,2018-06-23 14:01:31 ,Changeover,Mechanism,Manufacturer,The Leather Doctor Hunter valley,THE LEATHER DOCTOR,tim,Aynsley,Yvonne McCauley,Kaitlin Evans,2,
Moonah,MH,TAS,33986,2017-01-17,Aaron,Shaw,arwon88@hotmail.com,0405672050,2018-06-20 17:56:58 ,Buxton Recliner,7018,54903,420035,Springs in seat have gone again after recently being replaced with same issue.  Springs in second recliner are starting to go and will need replacing soon also.,0.0000,,,,Discount to Keep,,,,,,,Yvonne McCauley,,3,
Campbellfield,CF,VIC,34108,2018-01-13,Jason,John,jason@tncs.com.au,0403420874,2018-06-22 16:00:06 ,Lily Click Clack bed sofa,3047,48668,585906,As shown in the photos  the sofa bed material has some manufacturers issues.,0.0000,,,,Discount to Keep,,,,,,,Natalie Saunders,,3,
Warana,WA,South QLD,34124,2016-02-19,Mariee,Moro,marieemoro@y7mail.com,0400592952,2018-06-22 18:31:01 ,Chaser 4 seater Theatre  Suite,4570,52671,396936,Middle Right side lower seat spring has let go  pictures are attached. This is the 5th time we have made a claim on this lounge suite  can someone contact us to discuss this further as we are not satisfied.,0.0000,,,,Discount to Keep,,,,,,,Sharmin Sultana,,3,
