STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Nunawading,NW,VIC,104717,2011-03-14,Trent,Mattingley,mattingleyjodie95@gmail.com,0433171376,2020-08-25 13:53:15,BLACK - EXCELLENCE - Theatre Suite,4207,432980002,116436,The motor on the single chair shown is not working therefore we can not recline it and the lid beside it has come off. Will be in the new house at the end of January 2021,259.99,1. Customer concerned with the rhf recliner as the footrest doesn't action when buttons pressed. Plugged RHF recliner motor into adjacent control panel and found that the motor does work indicating that the problem is caused by a faulty switch box. Also found that 5pin power relay cable male end was broken  which is likely to have contributed to the fault. New switch box and 5pin power relay cable required. 2. Customer concerned with lhf console lid as the hinge appears to have failed. Inspection found that the hinge is in tact however it is loose.,Unable to complete on initial inspection due to additional parts required. Require switch box and 8 pin power relay CF+QR Quote CF 1. E1 + INT3 2. INT3  Returned to complete approved repairs. Fitted and tested new switch box on site.,2021-05-25 10:04:07,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Marie Pollock,2
Yamanto,YO,South QLD,118109,2019-12-04,Wayne,Williams,wawmkw@gmail.com,0417022405,2021-02-15 13:25:41,NAVY BLUE - BRIGETTE - 3 Seater Sofa,4301,633870002,755127,1 seat button came off about 3 months ago  I wasn't able to find the recipient  the 2nd button came off last night  and found the recipient today. Both buttons are side by side,160.00,Buttons came off seat  this was due to the twine breaking,Reattached buttons,2021-05-25 10:28:45,Finalised_technician,Buttons,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Kesaia Tavake,2
Springwood,SW,South QLD,118463,2018-01-04,Moira,Sorum,moira17@live.com.au,0407112235,2021-02-19 11:58:07,GREY - JAXON - Recliner,4129,563760001,214329,Fault in fabric? Weak spot creating a small tear in fabric,250.00,Fault in fabric? Weak spot creating a small tear in fabric,As requested I have hand sewn up the tears in the fabric on the backrest.  As in the quote this may open back up due to being in a high wear area. Customer is happy   JOB IS COMPLETED  On inspection customer showed me that the back rest on the single seat is starting to tear open  on further inspection I found that this has torn in 2areas on the back rest. I can hand sew this back up but it might tear again as it  is in a high wear area  cost to do this will be $160+gst. if the fabric was replaced I can machine sew a new panel  cost to do this will be $330+gst and $90+gst each way for pick up and delivery. If Amart can supply a cut and sew I can replace this on site. Cost to do this will be $180+gst,2021-05-25 09:54:18,Finalised_technician,Cut/Tear,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Port Macquarie,PM,NSW,119667,2020-09-26,William,McAdam,wullymac@gmail.com,0405101501,2021-03-08 12:49:22,CHARCOAL - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Reclin,2444,693230008,193460,When closing (back to upright) the recliner  even with no load a squeaking noise is heard  in the last few seconds before becoming fully closed (upright). Also  when sitting on the recliner and moving to the open (recline) position a noise is heard as the foot rest lifts.,90.00,Customer was concerned about a clicking sound when the LHF recliner was in motion.,Upon inspection customer informed me the sound had ceased  to be sure  I went over a few things like the mechanism and frame work and I wasn't able to find any issues. So I feel this was just a possible "breaking in" sound and there is no defect.,2021-05-25 11:53:01,Finalised_technician,Mechanism,No Defect,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Emily Muir-Stokes,2
Rutherford,RD,NSW Metro,119909,2017-11-16,Shannen,Jervis,shannenjervis@oulook.com,0458979687,2021-03-11 10:47:47,GREY - MARLOW - 3 Seater Chaise,2321,533050001,800730,Zipper has come off when I opened the cushion for the first time ever. The whole zipper is now busted and cannot be closed. Zipper tab on a second cushion has come off however the zipper still works. Was trying to fluff them as the cushions are becoming flat,490.00,Zipper has split in half. Unfortunately the metal zipper has broken in two pieces. Will need to order a new one and install.,amended quote to reflect work required LHF cushion on lounge does have uneven wear however this has been due to how the customer sits on the lounge.  Update- Zipper unstitched and new zipper sewn in. Please be advised soft fil insert was falling apart when cushion was opened.,2021-05-25 14:07:52,Finalised_technician,Zipper,Manufacturer,SJW Ventures PTY LTD,THE LEATHER DOCTOR,Josh,White,Angela Hyde,Michaela Nicholson,2
Glendale,WY,NSW Metro,119911,2018-03-10,Leah,Allanson,allansonlm@hotmail.com,0410454890,2021-03-11 10:55:11,BLACK - MILLENNIA - 3 Seater Sofa,2287,579010001,775899,There are two issues first the seat will not recline back in its stuck out the other issue is the power points don't work,370.00,The motors screws have pulled out of their thread and caused the wires to get severed and stop working   due to design quality The other motors screws where loose as well and this has weakened the thread and will break in time    Issue 2 - 2 cup holders were faulty and had lights out and were opening intermittently   Issue 3 - console box not charging,Issue 1 - need to order two motors and fit on return call out  Issue 2- cup holders replaced x 2  Issue 3 - USB box replaced  Call out x 2  20.5.21  New electric motors installed  job completed.,2021-05-25 15:49:05,Finalised_technician,Motor,Design,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Phil Reid,2
Beenleigh,BL,South QLD,119973,2019-05-15,Kylie,Nickerson,kylienickerson@hotmail.com,0413912671,2021-03-12 09:28:00,DARK GREY - SPARTACUS - Corner Lounge,4285,512030004,128018,Springs are popping up through couch can feel the springs through padding .  Ripped all underneath,553.00,1. Customer concerned with RHF and LHF recliners on 2.5str as they can feel springs alomg the front border when sitting in seat. Inspection found that upholstery fly where knee roll meets seat internal lining has torn at the seam of both seats.  2. Knee roll lining torn on RHF recliner due to frayed fabric. 3. Stitching on the front LH corner of the RHF recliner seat border has caused material to tear 4.Stitching on the front LH and RH corners of the LHF recliner seat border has caused material to tear.,Cf+Qr+km Quote Cf+KM 1. LR1x2 2. LR1 3 & 4. LR1  Returned to complete approved repairs. Repairs completed on site.,2021-05-25 14:05:14,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Richelle Suna,2
Oxley,OX,South QLD,120058,2020-09-26,Patrick,Ketter,patrick.ketter23@gmail.com,0488230764,2021-03-13 12:39:35,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4068,643590001,504081,this happened about 2 weeks ago. When I lowered the foot rest  at the bottom it stumbled like something was caught  under it. I stopped and raised it to see what was there. There was noting there. As I lowered it again it still made the odd movement. when I tried it again  the whole chair rocked side to side and it awkwardly raised.  I lowered it and left it alone to call amart. On the floor in front of the chair I found the screw in the picture. It still makes the awkward sideways movements when I try to raise it. we have stopped using that side of the chair,170.00,LHF recliner has a broken mechanism due to a pivot pin falling out. Lounge in good and clean condition.  PO070-3178829,New mech fitted to LHF recliner.,2021-05-25 15:51:30,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,120189,2020-10-18,Karah,Crimmin,red_crim@hotmail.com,0411452640,2021-03-15 11:55:06,LIGHT GREY - KELLER - 2 Seater,4740,603560001,396962,The right hand side cushion  the centre indentation stitching has let go and is not pushing down in the centre like the left hand cushion,130.00,The customer had a concern with the LHF seat cushion on the 2 seat lounge losing its definition.  I tipped the lounge on its back and partially removed the dust cover underneath to gain access.  I could see the material cord used to give the cushion definition had been rubbing on a stat wire clamp  and had snapped.,I used a length of heavy duty cord to pull the centre down.  It was installed  pulled tight  and stapled to the frame.  The dust cover was replaced and the lounge set upright.  The customer was happy with the repair.,2021-05-25 12:07:35,Finalised_technician,Flys,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Jessica Kyle,2
Morayfield,MF,South QLD,120434,2014-03-11,Shaun,Deadman,shaun.victoria@outlook.com,0439077337,2021-03-18 08:38:30,PRADO - BRUSSELS - Large Corner Suite,4506,474890002,915452,The back rest of 2 sections have given way  the upright support has snapped which has made the back lopsided.  We also found some bolts missing and others loose U see the chair in a few places.  Some of the leather appears to be tearing in a few places  we would like the whole chair to be inspected for any further unseen/hiding issues.,90.00,Multiple issues with this suite.  1- Timber frame broken that supports attaching KD bracket on RHF recliner backrest of 3STR. The condition of the suite would indicate this damage has likely occurred due to neglect. 2- Backrest wobbly on all 4x recliners of two and three seater suites. KD bracket attaching bolts have loosened from repetitive recline action. Wear and tear 3- Five plastic legs damaged on two and three seater suites. Customer neglect.  4- Footrest not activating when trigger is pulled on RHF recliner of three seater suite. Wrong trigger cable installed by customer.  5- Console backrest detached on two seater suite. Attaching bolts loosened and now missing. Customer neglect.  6- Console lid loose on two seater suite. Fastening screws have come loose. Customer neglect.  7- Footrest not releasing on LHF recliner of two seater console suite. Mechanism attaching bracket catches on seat base frame. Mechanism worn. Wear and tear.,8- Bolts missing to fasten LHF recliner seat base on 3STR suite. Bolts loosened from wear and tear.  9- Customer has pointed out various areas of leather damage from scratches  colour damage and chemical spill damage over 2STR and 3STR suites. Damage is customer caused.  10- Leather torn on seam line of backrest cushion on console section of 2STR console suite. Damage caused from leather being pulled and stressing the seam. Customer caused. 11- Retailer request for clean test. Leather surface is heavily soiled with dirt and grime. Condition of suite shows evidence of neglect.  Issues are result of accumulation. I would be reluctant to attempt any repairs as other issues will likely present themselves during repairs.  This is due to the condition of the suite and issues not being reported earlier.  Store to Action.,2021-05-25 15:02:23,Non Manufacturing,Frame,Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Brenda Stewart,Amiee Luffman,2
Maroochydore,MR,South QLD,120527,2018-08-06,Stephanie,Carter,xostephcarter@gmail.com,0410985249,2021-03-19 12:39:18,CHARCOAL - CHASER - 3 Seater Sofa,4077,510670002,820631,Padding slipping down. Not sure what is causing it  stitching is intact. Recliner also on an angle.,0.00,,,2021-05-25 16:22:37,Reselect,,,,,,,AMY BLATCH,,2
Townsville,TV,North QLD,120542,2017-10-30,David,Ashe,whitemink1@bigpond.com,0448776687,2021-03-19 15:05:46,BEIGE - MILLENNIA - 3 Seater Sofa,4817,579010002,345146,We purchased three of these lounges and all are doing the same thing. The lounges are bowing towards the floor on either end and when you close the recliner the foot rest doesn't want to go in and you hear and feel a clunk. Also on one lounge the electrics have stopped working on one side.,90.00,3 x 3STR Millennia Double Electric Recliner  Purchased: 30.10.2017   Middle 3STR Sofa  1. RHF & LHF mechs have compressed: mech arms is striking metal floor rail during motion causing chair to jolt. New mechs needed.  2. RHF & LHF chairs: Customer upset the surface issues are appearing on headrest  backrest sides  lumbar  front of seat cushion and armrest. Surface pigment cracking / pulling apart to expose fabric underneath. As a result  this causes the chair to appear dirty. Non-repairable issue.  3. Middle chair: fold-down console table. Pigment cracking / pulling apart to expose fabric underneath on corners. Non-repairable issue.  4. RHF legroll: stitching coming undone on zipper under legroll. Handstitching repair needed.  5. LHF recliner seat cushion: cm concerned that seat cushion is sinking causing one to feel chair is leaning. Cm likely favouring a particular sitting position developing a memory in the cushion. Foam boost needed to lift LHS of seat cushion.,LHF 3STR Sofa  6.  RHF & LHF mechs have compressed: mech arms is striking metal floor rail during motion causing chair to jolt. New mechs needed.  7.  LHF recliner headrest:  Customer upset the surface issues are appearing on headrest. Surface pigment cracking / pulling apart to expose fabric underneath. As a result  this causes the chair to appear dirty. Non-repairable issue.   RHF 3STR Sofa   8. LHF recliner: cupholder not functioning. Replacement needed. Motor and transformer tested and working.   9. RHF & LHF mechs have compressed: mech arms are very close to striking metal floor rail during motion. New mechs needed.   CLEAN TEST DONE: surfaces found to be reasonably clean. In general  surfaces also appear clean on lounge areas not affected by pigment cracking / pulling apart . Cm has cleaning kit. About 50% of product used.  CF + R/Q = 90  Repair quote: CF + M2(x6) + INT3 + S2 + INT2 = 770  ***See notes for remainder of report***,2021-05-25 10:32:34,Reselect,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Richelle Suna,2
Joondalup,JP,WA,120669,2021-01-04,Melissa,Vesperman,millyb75@yahoo.com,0423128350,2021-03-21 18:05:16,DARK GREY - NEBULA - 3 Seater with Inbuilt Electric Recliners,6065,661150001,961754,The head rest is stuck and will not retract back into place.,220.00,Headrest on RHF recliner on 3 seater is stuck in forward position  Motor of headrest is faulty and does not retract the headrest.  All other electrics are functioning 100%,Motor has been disconnected to allow CM to sit normally on seat  Motor ordered 21 May - New motor has been installed on the  RHF recliner headrest  Headrest tested - working,2021-05-25 14:02:26,Finalised_technician,Motor,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Emily Muir-Stokes,2
Townsville,TV,North QLD,121253,2017-07-19,Melanie,Lyon,melaniejade32@gmail.com,0402667883,2021-03-30 11:03:40,GRAPHITE - MATRIX - 3 Seater Sofa with Chaise,4818,507210001,337118,Couch sinks in when sat on the left hand side,170.00,QUOTE/REPORT – The customer was not at home but her partner Clint was and it was he that showed me their concern. They were complaining that the rhf seat was sinking on the rhf side. I could not find any damage.,This sofa was not a recliner and this is possibly why the spare parts department could not find a mechanism to suit. I added some boosting foam to the under side of the rhf seat  Clint tested and was happy with the result  job complete..,2021-05-25 14:24:58,Finalised_technician,No defect,Customer Perception,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Angela Hyde,Naomi Hughes,2
Cairns,CN,North QLD,121355,2018-03-02,Ian,Davis,idavis@iinet.net.au,0407121044,2021-03-31 13:33:55,CHARCOAL - CRESSIDA - 3 Seater,4869,594230001,389211,The mechanism on the right hand side has broken as has a spring.  The square bar that connects both sides of the hinges has snapped,260.00,LHF recliner drive bar is broken and zigzag spring has broken from frame tearing through dust cover,Removed and replaced mech/drive bar. Reattached zigzag spring with new clamp screwed into frame. Replaced dust cover. Reassembled and returned to CM,2021-05-25 17:01:24,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Catherine Sal,2
Logan Central,LC,South QLD,121593,2013-05-19,Katrina,Howie,khowie87@hotmail.com,0416178814,2021-04-05 17:50:27,BLACK - BRUSSELS - 3 Seater with 2 Inbuilt Recliner and 2 Recliners,4118,474880001,255287,The recliner part Want go down properly and couch is all worped and lean one side.,170.00,1. Single recliner  mechanism bent on rhf and lhf sides  weak point in steel shaft  also caused by occupant attempting to close the f/rest while in full recliner position.  - apart from the above issue  suite condition is 6/10.,1. Installed new 354 mec supplied by Amart. Advised customer on how to properly use to avoid this problem again.,2021-05-25 13:48:21,Finalised_technician,Mechanism,External Force,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Michaela Nicholson,2
Casula,CL,NSW Metro,121629,2021-02-12,Praneel,Krishna,praneelk101@gmail.com,0401807482,2021-04-06 10:04:32,BEIGE - LUCIANO - 2.5 Seater Sofa with 2 Inbuilt Electric Recliners,2557,642600002,846656,I purchased a reclinable couch a couple of weeks ago. Now I moved houses and finally got to switch on the couch last Wednesday. All the recliners work except 1. When it opens it begins to turn left and won't completely lock out. The couch was not moved and has remained in the same possession the delivery staff left it in.   Also I have purchased a buffet. The door is misaligned and will need to be adjusted.,170.00,These mechs have a design issue that the travel inside the channel does not always stop where it should. Once it gets stuck it gets bent.  Anyway  they are a nightmare to repair. Big heavy and difficult.,Replace mech,2021-05-25 12:36:28,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Marie Pollock,2
Melrose Park,MP,SA,121718,2018-05-23,Carl,Hofstee,cchofstee49@gmail.com,0406320160,2021-04-06 19:04:13,BLACK - SAN MARCO - Fabric Electric Lift Chair,5204,605010001,954547,There seems to be too much play/ movement in the framework which make it very uncomfortable to sit on . I believe the framework is of sub-standard quality as was the foam used in the seat which has been replaced some time ago,362.00,The mechanisms in both single recliners were rocking sideways and one had a lean as well,Replaced both mechs  tested ok,2021-05-25 15:03:29,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Michaela Nicholson,2
Logan Central,LC,South QLD,121735,2019-06-22,Sharon,Vei,sharon.vei@fultonhogan.com.au,0409565526,2021-04-07 09:28:08,DARK GREY - SPARTACUS - Corner Lounge,4129,512030004,320104,Facing the lounge the left recliner on the 3 seater appears to be broken  hard to close and makes clunking sound.  Right recliner is sagging in the seat corner with arm rest cushion wearing away. Large gap between both recliners.  The Gap between recliners has been previously repaired  but is happening again.  Can provide photo if required.,320.00,1. Rhf 3rr  spring cell torn through suspension lining causing it to sag in rear rhf cnr of seat. 2. Rhf 3rr  lhf zigzag spring out of alignment causing it to click against steel guard of mechanism when sitting down. 3. Rhf 3rr  Rhf arm filling compressed. Normal wear and tear.  4. 3rr  Gap between rhf and lhf recliners due to misalignment of mechanisms along base rails. 5. Lhf 3rr  Lhf f/rest extension arm had bent  weak point of steel and uneven distribution of force when closing.   - apart from the above issues  suite in good condition  small tear in fabric on lhf 3rr leg roll (rhf side).,1. Installed new spring cell with foam supplied by Amart  installed new suspension lining. 2. Realignment of zigzag spring. 3. No defect. 4. Realigned mechanisms. 5. M2 supplied by Amart.,2021-05-25 13:50:08,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Michaela Nicholson,2
Cockburn,CB,WA,122101,2016-08-18,Greg,Webber,gwebber@iinet.net.au,0401240917,2021-04-11 18:14:42,BLACK - MADDOX - Leather Corner Suite,6112,529530001,235217,Leather peeling off and disfiguration of the couch  Poor quality,320.00,The. Customer pointed out two issues with the chaise section  1- There is top coat sealer peeling off the inner end section of the chaise. This is an unusual place to have this happens as it is a non high Use/contact area. I conducted a clean test abs it was in reasonable condition for a sofa of this age. The customer  uses cleaning products  showed me the products.  This can be repaired.  2- The customer pointed out that the inner section of the chaise seat has compressed and leans inward. I opened the base and the end sides have less foam than the central section. There is a gap in the foam and this has allowed it to sink in. The side can be built up with new foam .  The sofa is generally in good condition.,Installed foam in the side seat of rhs chaise abs a boost topper on the rear to balance the weir in the edge webbing   Top of end inner side Of chaise cleaned   prep and prime then coloured. Top coat sealer applied to a larger section  As stated this can’t be guaranteed and the customer was made aware of this  she was ok with this .,2021-05-25 13:36:00,Finalised_technician,Internal,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Richelle Suna,2
Rockhampton,RK,North QLD,122207,2019-11-23,geoffrey,hughes,hughes001@hotmail.com,0407790518,2021-04-12 20:23:37,BEIGE - LANNISTER - Leather Corner Lounge,4680,578740002,372868,Leather wearing between seats and leather cracking,140.00,Attended to inspect the c/m's concerns with the leather ‘Lannister’ Cnr lounge. The c/m stated she has some peeling leather issues on the footrests & leather wearing between the seats on various areas of the lounges. Assessment: 1. The leather issues between the seats were found to be scuffs from the friction of the  seats rubbing together when utilised. 2. The leather peeling on the footrest & knee roll areas on the recliners is believed to be customer caused friction & I believe due to a lack of cleaning  a  chemical reaction has  occurred which has caused a breakdown of the top coat seal from contamination of body oils  sweat etc. The c/m stated she will clean more often & also thanked me for the education in understanding the leather processes & cleaning methods. The c/m stated the store had given her no basic understanding of the leather care needs.,A clean test was performed on the footrest on the LHF recliner as pictured. The c/m was amazed at the result of the clean & did not realise it was so soiled. In order to repair: 1. Various areas ( 4 x  scuffs) between the seats on the sides of the lounges & 1 x scuff on the knee roll on the RHF recliner require pigment repair & recolour applications with a top coat sealer. 2. Recliners x 2  require pigment colour repair & recolour applications followed with top coat high gloss seal on the footrest areas.  Quote edited to allow for in order to repair.,2021-05-25 10:53:33,Non Manufacturing,Peeling,Customer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Brenda Stewart,2
Helensvale,HE,South QLD,122348,2019-11-30,DENIS,MCATEE,dfmcatee@gmail.com,0410875772,2021-04-14 14:22:32,MAHOGANY - VERENA  - Modular Left Hand Facing Chair,4208,642950001,460438,LODGING WARRANTY CLAIM ON CUSTOMERS BEHALF - The armchair nearest to the photo is creaking. We got this suite about delivered about 12 months ago  we are extremely happy with it but one of the ends is making an annoying creaking noise when you sit on it. The creaking happens when you are just sitting there and is loud enough for people to comment on  you can also feel the vibration coming through the chair as to what is under pressure.,130.00,The squeaking on 1x seat have found the armrest to be slightly loose. Have tightened the bolts.,Have tightened the bolts. Job is complete.,2021-05-25 11:36:17,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,Brenda Stewart,2
Springwood,SW,South QLD,122404,2018-10-21,Anne,Pratt,pratt.gang1@bigpond.com,0421327326,2021-04-15 12:48:36,CHARCOAL - SENTINAL - 3 Seater,4131,625790001,226241,By the zip the material has torn/pulled away and the stuffing is coming out. I have had this issue with my recliners also. Thank you,181.00,1. Lining of knee roll on LHF recliner of 3str has torn. Oversized bolt used to secure footrest had been caught in the fabric of the knee roll causing the tear. Manufacturing fault.  Apart from listed issues lounge is in good condition.,1. Approved Repairs Completed on site. Hand sewn new fabric panel on knee roll.,2021-05-25 14:01:13,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Mahmoud Jeblawi,2
Beenleigh,BL,South QLD,122451,2018-09-22,Laura,Timblo,ltimblo@gmail.com,0499010179,2021-04-16 09:31:09,DARK GREY - OMAHA - Corner Lounge,4064,567130002,122881,It appears the threading has come undone at the corner.,180.00,End RHF piece backrest has 2 corner seams undone on LHF side due to manufacturer not locking off thread correctly. Lounge in good and clean condition. PO 070-3017723 on ottoman. Nil PO number on section pieces.,Quote edited for correct LR1 code. Both seams hand sewn onsite.,2021-05-25 09:51:19,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Richelle Suna,2
Bankstown,BN,NSW Metro,122456,2019-04-25,Krishna,Mayank Dwivedi,pinakin.raval@gmail.com,0430015544,2021-04-16 10:12:14,MAHOGANY - VERENA  - Modular Armless Chair,2747,642940001,906664,1X armless chair sinking 1X armless chair sinking and can hear spring sound when sat on,360.00,- Attended customers residence to repair seat bases. - Upon inspection found second from LHF and second from RHF seat bases had softened considerably. This was caused because the foam was low density foam that has not held firmness as should be expected for foam of the age and use. The second from RHF was squeaking when sitting on the lounge. Squeaking noise was caused by a furniture staple that holds the EK clip in place was installed too close to the end of EK clip and so was rubbing against the zig zag spring. - Likely Cause - Manufacturing - Lounge was in clean condition.,- Removed staple and EK clip and replaced with screws. Squeaking is gone. - Boosted seat base foam to return to correct firmness. This is fixed. Customer happy with results.  NOTE  Have added foam cost to quote. Thank you.,2021-05-25 17:21:12,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Naomi Hughes,2
Mandurah,MN,WA,122494,2019-08-25,Jason,Smith,Jasonleesmith91@gmail.com,0433542283,2021-04-16 20:36:21,LIGHT GREY - SPARTACUS - 3 Seater Sofa,6167,512010003,109942,Cushion closest to the edge of the couch feels to have collapsed a bit,380.00,2 SEATER SOFA  - LHF SEAT FOAM/SPRING ON LHF SEAT ON 2-SEATER HAS COLLAPSED.  - LHF ARMREST IS SLIGHT LEANING OUTWARD,- Replaced LHF seat foam/spring (supplied by Amart) on the LHF seat on 2 seater.  - Adjusted the LHF armrest to lean back inwards to aligned to seat.,2021-05-25 13:53:32,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Mahmoud Jeblawi,2
Warana,WA,South QLD,122567,2018-06-11,Ally,Goodberg,tagoodberg@hotmail.com,0419012816,2021-04-18 08:53:34,LIGHT GREY - ALLANA - Corner Lounge with Chaise,4551,616660002,452151,We purchased two of these lounges at the same time. Both lounges are deteriorating underneath with all the fabric falling apart. All the screws that hold the legs or bolts onto the lounge can not be threaded and can not be tightened therefore the legs keep falling off.  Very disappointed with this poor workmanship considering it’s on both lounges.,580.00,Issue 1 .. the customer has 2 modular lounges .. each lounge has 2 pieces. The legs that are attached to the plinths  so 16 legs in total all work themselves loose with use. The customer advises he has to tighten the holding screws every 4-6 moths as the legs become loose when used.  To repair suggest would glue the screws into place with locktite thread locker glue.  Issue 2 .. the dust covers on all 4 modules of the lounges have perished. Can replace the dust covers - would need to clean away the old covers. Issue 3 .. one of the connecting brackets has lost a bolt and so a t-nut internally. Would need to replace the missing bolt and t-nut.  Will need to go back as was only advised of 2 lounges so didnt take enough dust cover for 4 lounges.,20/5 .. 2nd visit to customer. Remove all  4 timber plinths. Reconstruct with plinths and add thread lock to the bolts that hold the legs in place to secure permanently.  Remove and clean up the perished dust covers on all 4 modules. Supply and fit new dust covers and reassemble the plinths back into place.,2021-05-25 17:06:30,Finalised_technician,Frame,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Olwen Silversides,2
Logan Central,LC,South QLD,122587,2020-01-02,TAOFIKAT,ORIAJE,nursetaofikat@gmail.com,0477600738,2021-04-18 13:32:07,DARK GREY - NEBULA - Electric Recliner.,4209,661140001,350598,The button beside the chair is not controlling the chair head and the reclining function is not working either. I think there might be issue with either the wiring or the plug for the chair. There are few stains on the chair and fabric protection claim has been lodged as well for stain removal.,90.00,The button beside the chair is not controlling the chair head and the reclining function is not working either. I think there might be issue with either the wiring or the plug for the chair. There are few stains on the chair and fabric protection claim has been lodged as well for stain removal.,On inspection customer showed me that the recliner and headrest do not work. On further inspection I found that the cables had not been connected properly in the back of the seat and were reversed meaning no power was going to the recliner. I have attached the cables correctly and the seat is now working correctly.,2021-05-25 12:42:32,Finalised_technician,No defect,No Defect,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Auburn,AN,NSW Metro,122657,2020-06-27,Tarun,Garg,tarunkumargarg@yahoo.com,0451140473,2021-04-19 13:40:46,BLACK - CANNON - Electric Recliner.,2077,661180001,920682,It seems to be electrical issue with my recliner. I am not able to operate it  even though it is powered on. I can see the light on recliner operating switch  so there is no issue with wiring.,150.00,The customer has a single electric recliner that is not reclining. The recliner has a defective motor and therefore a manufacturing issue. A new motor is required to rectify this issue.,A new motor was installed and tested. The customer is happy with the repair no further action required.,2021-05-25 14:55:43,Finalised_technician,Motor,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,Mahmoud Jeblawi,2
Cairns,CN,North QLD,122733,2019-09-18,Jodie,|scheu,jodiescheu@gmail.com,0407028850,2021-04-20 11:38:43,CHARCOAL - SENTINAL - 2 Seater,4883,625780001,424658,Both couches are faulty and require replacement this claim is for item code 65278 and 65279. The three seater has faulty electrical recliner  on LHS and it will no longer go back and the 2 seater is ripping at the stitching and seam areas are fraying and falling apart. Couch ordered in August 2019 but it was collected until December 2019. Its only just gone 1 year old. It was very expensive and this is very disappointing.,570.00,The customer has found some stitching coming loose on both sides of the lhf foot rest of the 2str and on the rear flap of the console. She also reported that the rhf recliner on the 3str was not working properly.  I vigorously tried to get the rhf recliner to fault but could not  however the customer has experienced problems with it  there for it may require a new motor. The stitching that has been reported and photographed can be hand sewn on site.,After receiving a replacement motor I went back to the customer’s home and replaced the motor on the rhf recliner of the 3str  although this has been done I can not guarantee that there will not be any problems with it. I tested it and could not find any further fault. According to the customer after my last visit almost 4 weeks ago she had trouble a couple of times but since then no trouble. I then hand stitched the areas of concern  the lhf recliner foot rest on the 2str and the rear flap of the console on the 2str. When I left the customer was happy with all results.,2021-05-25 14:58:22,Finalised_technician,Stitching,Manufacturer,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Angela Hyde,Loungerepair Guys ,2
Oxley,OX,South QLD,122856,2020-05-10,Michael,Spencer,michael40spencer@yahoo.com.au,0401485091,2021-04-21 18:33:10,BLACK - SAN MARCO - Leather Electric Lift Chair,4075,604950002,496330,The chair makes a loud clicking sound when being lowered & lifting.  *Also tried to upload picture of invoice of Replacement chair delivered on 10/9/2020*,220.00,Lift chair is making very loud clicking noises and vibrating due to a faulty motor. Most likely a damaged internal gear. Replacement motor required. Chair is in good and clean condition otherwise. PO 070-3178818,Quote edited for motor replacement and additional CF. Motor ordered. New motor fitted. All tests ok.,2021-05-25 09:55:15,Finalised_technician,Motor,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Brenda Stewart,2
Joondalup,JP,WA,122875,2017-08-18,Mathew,Herbert,Herbii92@hotmail.com,0433319418,2021-04-21 22:06:58,CHOCOLATE - SPARTACUS - Corner Lounge,6028,512030001,894564,Sagging in middle of the double recliner Sagging on cushion right had recliner on double recliner Can feel spring in bottom cushion on right seat of double recliner Issues cause from use over the last 3 years 8 months,310.00,2.5 seater- gap between the 2 seats  Leg roll on rhf seats has lost shape  Foam surrounding pocket springs on both seats have compacted and separated from pocket springs  Backrest of RHF recliner has limited lumber support. Filling has compacted and timber frame can be felt when sitting on recliner.,Pocket springs on both seats have been replaced Booster foam added to rhf backrest.,2021-05-25 15:47:38,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Alicia Lahey,2
MacGregor,MG,South QLD,122939,2017-05-22,Amanpreet,Kaur,akshreet06@gmail.com,0401416151,2021-04-22 19:32:23,BLACK - THEODORE - Corner Lounge,4115,578770001,317177,The stitching is starting to come off as shown in photos,340.00,The stitching is starting to come off as shown in photos,On inspection customer showed me that there is an opening on the lhf seat armrest. On further inspection I found that the stitching has broken in this section. I have hand sewn the opening back together and the customer is happy.  Customer also showed me  that the lhf seat and rhf seat kneeroll section is loose on the outer side. On further inspection I found that the knee roll sections have been pulled on and the stitching has come out. I believe this has been done by the customer when moving the lounge. If this was to be fixed I will need to reattach the the knee roll sections correctly and hand sew them back in. Cost to do this would be Work Completed 25.05.21 On inspection customer showed me that the LHF & RHF kneeroll sections have detached from the seat. As per previous quote I have re attached the loose sections in their correct place and secured. Full repair quote is now complete  customer is happy.,2021-05-25 09:51:09,Finalised_technician,Stitching,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Bundaberg,BG,South QLD,122964,2020-09-19,Melissa,Tancredi,tank68@bigpond.com,0400873595,2021-04-23 10:57:57,DARK GREY - OMAHA - Corner Lounge,4670,567130002,568643,Stitching coming apart seems to be a poorly made part of lounge,160.00,Stitching had come undone on corner of backrest,we handstitched this area back together on-site.  Repair complete,2021-05-25 12:33:18,Finalised_technician,Stitching,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Angela Hyde,Naomi Hughes,2
North Lakes,NS,South QLD,122977,2020-02-27,Kim,Collins,brisbanenorthadmin@renttheroo.com,0438000871,2021-04-23 13:50:34,CHARCOAL - SPARTACUS - Corner Lounge,4575,512030002,253112,Our customer who is renting this lounge from us noticed one day that it was on a slope - she's not sure what caused it.  No one was sitting on it at the time she noticed it.,170.00,Our customer who is renting this lounge from us noticed one day that it was on a slope - she's not sure what caused it. No one was sitting on it at the time she noticed it.,On arrival customer showed me that the lhf recliner is on a lean.  I have replaced the mechanism and also tightened up the backrest brackets. Recliner now operates correctly. Customer is happy,2021-05-25 09:52:58,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Yamanto,YO,South QLD,123027,2020-12-26,Matt,Lewis,kchapman87@hotmail.com,0433978202,2021-04-24 16:42:03,DARK GREY - SPARTACUS - Corner Lounge,4306,512030004,764889,Poor assembly of product from manufacturers.  Screws are in sideways causing them to come loose and couch is wonky due to this.  Unable to be tightened and a screw has completely fallen out  found on the floor.,170.00,On inspection the customers son was present he informed me they had concerns with the rhf recliner. I found this to have a slight lean on it . To repair I replaced the mechanism .,Lounge in good condition,2021-05-25 14:56:47,Finalised_technician,Mechanism,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Richelle Suna,2
Dandenong,DG,VIC,123135,2021-04-19,Greg,Mitchell,nighthawk525@hotmail.com,0488159290,2021-04-27 09:34:58,BLACK - OPTIMUS - 2 Seater Sofa,3201,625810001,252906,The 2 centre seat springs have popped out causing the seat to sag in the middle i have taken pictures of both seats showing how the springs should have been.,310.00,LHF recliner seat x2 zig zag springs and clips have failed causing customer to have no support in middle of seat cushion.,Replaced clips and refitted x 2 zig zag springs and clips. Job completed. Customer very happy with repairs.,2021-05-25 09:58:07,Finalised_technician,Zig Zag Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Angela Hyde,Michaela Nicholson,2
Preston,PN,VIC,123140,2017-08-06,John,Caddell,Lynjohy@optusnet.com.au,0432066621,2021-04-27 10:04:49,BLACK - MILLENNIA - 3 Seater Sofa,3073,579010001,824211,Not folding out or in,300.00,Replace x2 recliners mechanisms  and x1 drive bar and motor.  The customers left and right recliner mechanisms were bent. The faulty mechanisms would be considered a manufacturing fault,Repairs completed,2021-05-25 17:15:19,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Michaela Nicholson,2
Prospect,PT,NSW Metro,123164,2021-04-19,Kamaljit,singh,kamalsandhu81@ymail.com,0422853779,2021-04-27 12:12:42,BLACK - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,2148,648460001,504056,Dust cover is ripped on newly  delivered product,130.00,- Attended customers residence to replace dust cover.  - Upon inspection found dust cover torn at back section of chaise. Lounge was delivered like this. - Likely Cause - Transport - Lounge was in clean brand new condition.,- Replaced dust cover.,2021-05-25 12:08:24,Finalised_technician,Dustcover - torn,Transport,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Vaishnavi Ravichandran,2
Bundaberg,BG,South QLD,123217,2015-12-23,Terri,Wooley,ilikefishies@hotmail.com,0497826968,2021-04-27 18:29:58,CHARCOAL - SPARTACUS - 3 Seater Sofa,4670,512010001,506090,Recliner has dropped on left hand side. Unsure of cause,190.00,RHF recliner was broken. The trigger on this side was also broken,We replaced the mech and the trigger. Recliner now operating as it should. Repair complete,2021-05-25 14:09:06,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Angela Hyde,JON MINARDS,2
Cairns,CN,North QLD,123221,2020-01-13,Kim,Holloway,hollowaykim90@gmail.com,0407277603,2021-04-27 19:11:38,DARK GREY - HOLLOWAY - Corner Lounge,4879,658160001,429987,ISSUE:  There is a permanent 'dip' in the corner section of the couch. As we sat down on our knee  there was a breaking sound. There is a permanent sag in this space. The cushion is no longer spongy in this area. It obviously does not support much weight or is not made from strong material.,200.00,The foam has separated and collapsed through the zigzag springs on the side of the corner section.,Removed the feet and dustcover. Repositioned the foam and added a layer of 1" foam. Added stretch webbing between the frame and zigzag springs. Reassembled.,2021-05-25 17:00:09,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Richelle Suna,2
MacGregor,MG,South QLD,123243,2021-02-28,JANICE,BRUNSKILL,janice@raybarber.com.au,0409616365,2021-04-28 10:25:50,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,4000,643580001,370772,Although I purchased the item in February it was not delivered until 24.4.2021. The items was delivered and set up and was working beautifully on Saturday  however  on Sunday when I went to operate the recliner (on the LHS facing the unit) the reclining action would not operate.  The headrest is still operational and the lights also operational.  I have unplugged and replugged and tried to operate but still not working.  Obviously I am not able to supply a photo of the damage (as suggested below) as I believe it is in the internal workings of the unit.,180.00,Job request states that electric recliner has stopped operating. Customer states lounge was delivered one day and she used it once then the next day it stopped working. Lounge is otherwise in perfect condition as it is brand new.,Performed assessment and report. Changed over motor and transformer. Tested operation and all ok. Customer very happy.,2021-05-25 13:30:59,Finalised_technician,Motor,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Angela Hyde,Naomi Hughes,2
Tweed Heads,TH,NSW,123257,2019-04-24,Shirley,Muir,shirleymuir@hotmail.com,0433015541,2021-04-28 11:21:13,DARK GREY - SPARTACUS - Corner Lounge,2487,512030004,267998,When you sit in recliner it makes a clicking noise Also you can’t sit straight you are on a lean,170.00,The LHF recliner on the 2 seater clunks when closing and is leaning towards the LHF arm. This is due to the mech bending as the metal is not robust enough.,A new mech has been fitted.,2021-05-25 15:30:02,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Angela Hyde,Brenda Stewart,2
Mackay,MK,North QLD,123273,2020-02-11,Sharlene,Boyling,sharlene.boyling@bigpond.com,0417123346,2021-04-28 13:09:00,CHARCOAL - SENTINAL - Electric Recliner,4750,625770001,354801,The recliner does not recline and the usb wont work,130.00,The customer had a concern with the LHF recliner on the 2 seat lounge not working  and with the USB slot not charging.  When I arrived  the customer informed me that the power cord had come out of the rear of the lounge. The recliner was functional  but the USB charge slot was not working.,I retrieved a replacement controller from my electrical box  and plugged it in. All functions and the charge slot worked properly.  I removed the plastic surround from the controller and the 2 screws.  I then tipped the lounge forwards and removed the faulty controller.  The replacement controller was installed and the wires connected.  The lounge was set upright and the controller was screwed into place. The recliner was tested and was fully operational.  The customer was happy with the repair.  The controller was model number  MLSK65-F3,2021-05-25 14:27:52,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Brenda Stewart,2
Cairns,CN,North QLD,123325,2020-11-26,Sonje,Rosie,sonje.rosie@yahoo.com,0418800184,2021-04-28 19:47:41,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4879,649280002,444652,The lining of the foot rest has come away at the seam and as such the foam padding is constantly falling out.,180.00,Under the LHF recliner leg roll  the fabric lining has frayed away from the footrest board,Cut to fit double layer of dustcover glued together and hemmed. Glued into place. Reassembled,2021-05-25 14:37:33,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Brenda Stewart,2
Springwood,SW,South QLD,123328,2020-05-10,Louise,Nicholls,Lnich23@eq.edu.au,0407839340,2021-04-28 20:08:02,BLACK - OPTIMUS - Electric Recliner,4207,625800001,246802,I don't know what has caused the damage. The chair rocks from side to side  has become veryunsteady.  Lots of bumps  wobbles and strange movements as it reclines. Starting to also make noises not heard before. The seat cushions are pushing in and sometimes catch in the leg rest. My photos are of the chair as a whole and some of the underneath. I cannot see what the problem is.,330.00,1. Single recliner  seat foam failed  lost memory  causing leg roll to get caught in between the f/rest and front rail.  2. Single recliner  excessive wear of pivot points in mechanism causing instability  collapsing also causing rear seat frame to catch on the motor when reclining.  - apart from the above issues  recliner is in very good condition.,1. Supply and install new seat foam  high hardness and density. 2. Install new mechanism supplied by Amart.,2021-05-25 13:47:22,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Amiee Luffman,2
Virginia,VI,South QLD,123329,2019-11-11,Leah,Box,leahgraceold@gmail.com,0431633155,2021-04-28 20:13:21,CHARCOAL - SPARTACUS - Corner Lounge,4505,512030002,535495,I put a claim in last year but obviously it was not fixed properly because I’m having the exact same problem The foot rest is not shutting properly and due to that the stitching is coming undone,260.00,Multiple issues with this suite. 1. Footrest hard to close and leaning to one side on RHF recliner of 3 seater suite. Mechanism arm bent. Likely cause is footrest has tried to be closed while backrest is in reclined position and or not closing the footrest evenly in the middle of the board. Customer is heavy set and their weight has likely caused damage to mechanism.  2. Legroll fabric torn along footrest seam on RHF recliner of 3 seater suite. Fabric used appears to be poor quality. Materials used are inadequate for designed purpose.   Suite is in reasonable condition.,1. Replaced mechanism. Customer satisfied with repair.  2. Stitched new fabric fly to footrest board. Customer satisfied with repair.,2021-05-25 14:46:04,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Amiee Luffman,2
Mackay,MK,North QLD,123352,2019-09-13,Karen,Mason,kydaminajo@outlook.com,0438855562,2021-04-29 11:37:21,CHARCOAL - CHASER - Recliner,4740,510660002,375081,Something has collapsed or broken inside the backrest of the chair.,210.00,The customer had a concern with the backrest on their single rocker recliner falling backwards.  Upon inspection the KD bracket on the RHF side of the backrest had worked its way completely off.  I removed the backrest and partially removed the covering material around the frame to inspect for damage.  There was only a minor amount of damage to the top layer of the frame.,I stapled the material back and replaced the KD brackets.  I clipped the backrest on and tested the recliner. The mechanism had bent and did not operate properly.  I removed the backrest again and tipped the base upside down. I then removed the spring base from the mechanism.  The mechanism sides were unbolted  disconnected from the footrest  and replaced with new sides.  The spring base was reconnected to the mechanism  the base was turned upright.  The backrest was clipped back on  and the recliner was tested. It was fully operational.,2021-05-25 14:17:18,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Mahmoud Jeblawi,2
Helensvale,HE,South QLD,123376,2019-06-29,Gary,KENNEY,carolkenney@mac.com,0405150641,2021-04-29 14:41:17,DARK GREY - SPARTACUS - Corner Lounge,4209,512030004,450935,There are 2 x 2 Seaters on the left-hand and right-hand sides of each that have started to collapse and have become very uncomfortable not very good seeing it is not even 2 years old.,270.00,There are 2 x 2 Seaters on the left-hand and right-hand sides of each that have started to collapse and have become very uncomfortable not very good seeing it is not even 2 years old.,On inspection customer showed me that the rhf side of the seat on their two seater is collapsing. On further inspection I found that the inner springs have collapsed. This is due to the customer mainly using the far right side of the seat rather than sitting in the middle and the customer has confirmed this. Customer also told me that their other two seater is doing the same thing but I have checked this and have not found any faults with the second two seater. Work Completed 25.05.21  On inspection customer showed me that customer showed me that the rhf seat of her two seater has collapsed. I have fitted replacement inner spring into this seat as per original quote  which has fixed this issue. Customer is happy.,2021-05-25 12:06:37,Finalised_technician,Pocket Springs,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Prospect,PT,NSW Metro,123395,2021-04-01,Jagdeep,Singh,jagdeeps78@gmail.com,0422599544,2021-04-29 17:33:42,CHARCOAL - VIVALDI - Recliner,2147,689960001,503763,recliner does not work,90.00,- Attended customers residence to perform report. - Upon inspection found single seat recliner does not open and close properly  this is because the gap between the arm rests is less than the width of the foot rest so the foot rest catches. The gap between arm rest is 5mm less than it should be. There was also a nut missing from the mechanism that holds the mechanism to the frame. - Likely Cause - Manufacturing - Lounge was in brand new clean condition.,- We cannot offer a repair for this as the frame has been manufactured incorrectly  if we attempt to change the frame it risks the structurally integrity of the chair and we are not willing to repair as a result of this risk.,2021-05-25 12:30:15,Changeover,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Mahmoud Jeblawi,2
Townsville,TV,North QLD,123591,2018-07-22,John,Urquhart,jju68@tpg.com.au,0407734497,2021-05-03 13:44:21,CHARCOAL - CRESSIDA - 3 Seater,4815,594230001,357396,Photo 1 shows the leg rest in the "up" position .  Photos 2 & 3 show that the chair is pugged in and the light is showing red.  None of the actions (up/ down/ light) will work.  I have check the power points and they are working correctly.,130.00,Cressida 3STR  Purchased: 22.07.18   1. 3STR double electric recliner unit: LHF cupholder controller unit not functioning. Footrest stuck in extended position.,1. Faulty cupholder removed and new one installed and tested. Recliner now working to standard.  CF + R/Q + INT3 = 130,2021-05-25 14:43:03,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Richelle Suna,2
Butler,BU,WA,123616,2020-11-28,Tayla,Parker,Tayla.parker23@gmail.com,0435233448,2021-05-03 17:56:10,LIGHT GREY - HOLLOWAY - Corner Lounge,6036,688360004,119177,We heard a pop and we can now feel part of the couch underneath loose. I can’t get a photo of underneath as there is fabric,200.00,Seats are soft in middle  Support foam has fallen out between 2 cushions Suite is clean and well looked after,2 Seater opened to access frame and suspension  Centre foam block has been installed back onto the centre beam Foam glued in and webbing added to secure it in position  Seats are now firm,2021-05-25 14:03:54,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,123647,2020-02-22,Corey,Everson,Corey.j.everson@hotmail.com,0438553774,2021-05-04 12:08:09,CHARCOAL - SPARTACUS - 3 Seater Sofa,4740,512010001,387279,Once again the left recliner is not working  the leaver under the couch that presses on a bar to make it recline is only touching by a few mm instead of a few cm I believe something was Bent either from factory or when it was repositioned last time in repares from you.,110.00,The customer had a concern with the RHF recliner not working. I tipped the lounge forwards and could see the trigger kick out plate had gotten around the mechanism arm  and was not able to operate.,I disconnected the trigger cable  and reset the kick out plate to its desired position. I adjusted the mechanism arm in slightly so it could not happen again.  The trigger cable was replaced and the recliner was tested. It was fully operational.,2021-05-25 11:55:28,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Michaela Nicholson,2
Cairns,CN,North QLD,123864,2018-07-07,Wendy,Conway,wendyconway12@gmail.com,0403583573,2021-05-06 20:49:52,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,4870,610990001,401080,The leather is peeling due to not good quality leather,90.00,Both seats on the 2STR are peeling. CM says she noticed it starting around January. RHF seat - front LHF  middle and middle back panels. Middle backrest panel is starting to delaminate and split. Leg roll is starting to crack. This is split hide or similar. LHF - both RHF panels and middle panel  peeling. She says she lives alone and sits on the RHF recliner only. She wipes over with damp cloth every week or 2. She had a LD kit but has run out and says she used it every 6 or so months.  Not oily or tacky. No children  pets or medication. Sticky tape test lifted no pigment. Spot clean on RHF seat and console lid  lifted some dirt. I have put cause as manufacturer as CM SAYS she lives alone and doesn't use the LHF recliner. There is no oil contamination with our limited testing and split hide or similar used on the leg rolls and footrests. Leather under black pigment is different colour.  In my opinion I can only say that the Pigment to leather cohesion is failing. PTO -,We have limited testing. More comprehensive laboratory testing would be the only way to get a definitive cause.  CF + Report,2021-05-25 10:26:56,Discount to Keep,Peeling,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Naomi Hughes,2
Bankstown,BN,NSW Metro,123888,2018-09-30,Nadine,Ayres,nads1@live.com.au,0409608209,2021-05-07 10:47:37,DARK GREY - SPARTACUS - 3 Seater Sofa,2214,512010004,897924,The fabric is coming unstitched on a few places of the lounge  the padding is not  sitting in the correct place anymore and i can feel springs under the fabric when i sit on it  bad quality and not happy,530.00,Product Details: 512010004 DARK GREY - SPARTACUS - 3 Seater Sofa Time since purchase: 2 years  7 months  1 week Name on order: Nadine Ayres Purchase date: 30/09/2018 Store Name: New South Wales - Bankstown Sales order: 400-897924 Download file Issue description The fabric is coming unstitched on a few places of the lounge  the padding is not sitting in the correct place anymore and i can feel springs under the fabric when i sit on it  bad quality and not happy CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $90.00,On inspection  the customer complained the undone stitches on both LHF and RHF seat  she can feel springs on both seat  and the LHF recliner slant to the left.  Further inspection  the 3S was in front of TV and those issues were common in this lounge. In my opinion  it is a manufacture defect to replace M2 Mech  2 x INT2 Springcells and 2 S2 Stitching repairs.  Report only  In order to reduce the cost of repairs  I will charge 1 x S2 stitching to fix both undone seam. IF repairs are approved  total cost of $530  ** 24/5/21 ** Replaced LHF 3S mech  two springcells and stitched up both fabric damage to the satisfaction of the customer. Job done.,2021-05-25 11:26:32,Finalised_technician,Pocket Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Naomi Hughes,2
Townsville,TV,North QLD,123929,2019-04-06,LEANNE,ANDREW,leanne-2807@bigpond.com,0407577288,2021-05-07 17:32:27,CHARCOAL - SENTINAL - 3 Seater,4812,625790001,374791,1 or 2 weeks ago  I noticed foam was hanging from under the left-hand side footrest. I investigated this and all that was needed was to close the zipper; which I did. Yesterday  I noticed that the foam was hanging again and presumed all I had to do was to fasten the zipper again. However  when I went to do this  I discovered that some of the actual zipper is no longer sewn to the lounge fabric and the 'body' of the zipper is now missing. I guess the only thing I can put it down to is normal wear and tear as this chair is well cared for.,180.00,– the customer noticed that foam was coming out from the knee roll. On my inspection I found that the zipper was coming away from the fabric.,– With the customers consent I hand stitched the zipper together along with the fabric. The customer was happy with the outcome  I can not guarantee that this issue will not happen again as the mechanism section that holds the foot rest is very close to the fabric when it is closed and this is possibly the cause.,2021-05-25 14:33:41,Finalised_technician,Cut/Tear,Design,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Angela Hyde,Naomi Hughes,2
Springvale,SV,VIC,123931,2012-10-30,ROBERT GLANC,GLANC,robman25@iinet.net.au,0421816789,2021-05-07 18:15:22,LATTE - BERKELEY - 3(2INC)+Recliner+Recliner,3175,431390002,35491,THE LEVER IS BROKEN IN 1 OF MY RECLINERS  AND I CAN NO LONGER EXTEND THE RECLINER. I BELIEVE THAT SOMETHING INSIDE THE RECLINER HAS SNAPPED REQUIRING A REPLACEMENT PART TO GET THE LEVER WORKING NORMALLY AGAIN.,110.00,Broken trigger cable on recliner armchair .,Call & report .  Removed old cable replaced with new cable & trigger   customer happy with outcome,2021-05-25 13:38:51,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Angela Hyde,Stacey Allen,2
South Morang,SG,VIC,124056,2021-03-02,Raelene,Cecchin,raels29@bigpond.com,0412609961,2021-05-10 10:26:17,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,3076,583610001,847306,Sat in the left hand recliner  pulled lever to release the foot rest  heard and felt a snap  foot rest did not come out.  Lever just flips back and forth now with no tension at all.  Believe a spring mechanism has snapped.,110.00,Tighten recliner cable actuator,Tighten recliner cable actuator,2021-05-25 10:56:01,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Tammy Edge,2
Helensvale,HE,South QLD,124080,2020-06-08,Jacinda,Shanks,jacinda.shanks@hotmail.com,0420424761,2021-05-10 13:22:24,CHARCOAL - SPARTACUS - 2 Seater Sofa with Console,4209,688770001,472350,The left seat of our 2 seater couch seems to have dropped/is now on a lean. Photos 1 and 2 are of the left seat reclined and not reclined. Photos 2 and 3 are of the right seat reclined and not reclined. As you can see in the photo the cap between the couch and the floor is different due to the seat dropping as such,170.00,RHF recliner on 2 seater was not opening and closing properly and was on a slight lean.,Have replaced mech. Job is complete.,2021-05-25 11:34:52,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,AMY BLATCH,2
Frankston,FN,VIC,124138,2020-06-22,Deb,Collins,debcol@bigpond.net.au,0427769353,2021-05-10 20:57:45,BLACK - SAN MARCO - 3 Seater Chaise,3196,625410001,869940,chaise lounge motorized recliner is lop sided  the outside edge does not rise up completely and there is play in the mechanism. this gives the back of the lounge an uneven appearance and does not feel safe when you sit in it.  I believe something may be loose inside from poor manufacturing.,130.00,The back of the chaise appeared to be lob sided when you looked at it & was also loose when you sat on it & moved .,Call & report   Removed the back of the chaise & found that the clip on the Kd bracket was twisted so it wasn’t holding the back tightly in place & also the KD brackets were slightly loose . After twisting the clip back into the correct position & tightening the KD brackets   replaced back & the problem was solved   back was no longer loose & it lined up with the rest of the lounge . The customer was satisfied with the outcome .,2021-05-25 13:34:36,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Angela Hyde,Richelle Suna,2
Auburn,AN,NSW Metro,124155,2020-09-25,Kathy,Griffith,Klgriffo72@gmail.com,0479143488,2021-05-11 10:20:28,CHARCOAL - COLTON - Modular Corner Chair Fabric,2120,645710001,960551,The stitching holding the cushion to the back of the chair has come undone. General use.,160.00,The LHF module of the customer’s sofa has a stitching failure on the top left corner section of the backrest cushion. This is a manufacturing issue that can be repaired onsite.,A hand stitching repair was undertaken  the customer is happy with the repair no further action required.,2021-05-25 13:32:34,Finalised_technician,Stitching,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,Richelle Suna,2
Nunawading,NW,VIC,124163,2018-06-14,Joanne,Morris,jmjl69@hotmail.com,0413350679,2021-05-11 11:19:49,BEIGE - MILLENNIA - 3 Seater Sofa,3156,579010002,295301,When the recliner is closed you can see a sag in bottom (leg area) left seat. When the recliner is open the foam from inside is hanging out. It appears the zipper (seam?) has split its stitching.,180.00,LHF recliner on 3 seater has a broken zip and seam coming apart on RHF legroll causing foam to come loose.  Lounge was in very good condition.,Hand stitched seam and zip back together  foam was now in place.,2021-05-25 14:35:35,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Angela Hyde,Richelle Suna,2
Warana,WA,South QLD,124167,2020-08-25,Jessica,Tebbit,jessica_tebbit@hotmail.com,0413821156,2021-05-11 12:05:48,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4551,657890001,480625,After only having the lounge a few months stitching started coming undone and to the point we don’t sit on that seat anymore. I’m not sure what caused it I think the stitching may have been loose. Lounge is only used by two average sized adults and a child. Thanks,160.00,The seam in the center seat top of the 3RR has split open,Hand-sew the seam back into place.,2021-05-25 17:11:08,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Richelle Suna,2
Capalaba,CA,South QLD,124229,2019-01-19,Gemma,Holliday,gemandandrew@gmail.com,0481582133,2021-05-12 09:19:21,BLACK - OPTIMUS - 3 Seater Sofa,4157,625820001,433125,The electronic panel in the centre seat of the recliner has stopped working. The light panel is working and there is power to the recliner  however the plus socket and USB does not work.,90.00,when i got there usb box was working fine  i think when customer moved the sofa the cable where not connected properly.,charging test all working fine.no photos nothing to show.,2021-05-25 15:00:38,Non Manufacturing,No defect,Customer Perception,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Michaela Nicholson,2
Dandenong,DG,VIC,124329,2018-06-07,Eleftherios,Georgastsos,376-204442@noemial.com,0407059968,2021-05-13 11:19:51,RAISIN - KINROSS - 3 Seater Sofa,3177,506580001,204442,the recliner cable is snapped so lodging claim on cm behalf,110.00,Broken trigger cable on armchair recliner.,Call & report. Removed & replaced old  trigger & cable & replaced with new one   customer satisfied with outcome,2021-05-25 13:26:23,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Angela Hyde,Vaishnavi Ravichandran,2
Cairns,CN,North QLD,124361,2021-04-23,Regine,Gueant,rgueant@hotmail.com,0400695531,2021-05-13 16:42:34,DARK GREY - SPARTACUS - 3 Seater Sofa,4865,512010004,454756,trigger action not working,110.00,RHF recliner on 2STR not working,Adjusted the actuator so it can release the footrest correctly. Tested and working,2021-05-25 16:56:22,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Marie Pollock,2
Fyshwick,FK,ACT,124413,2021-05-08,Marissa,Newman,marissanewman9@gmail.com,0432340638,2021-05-14 13:25:25,LIGHT GREY - NIXON - Sofa Bed,2900,383350006,64756,no pre drilled holes for the feet,250.00,customer didn't know how to place legs as didn't have a drill,placed all legs,2021-05-25 11:00:17,Finalised_technician,No defect,Customer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Angela Hyde,Richelle Suna,2
Dandenong,DG,VIC,124564,2021-05-17,Mani,Venkatachalam,manikandanven@gmail.com,0435932672,2021-05-17 10:21:33,CHARCOAL - COLTON - Modular Armless Chair Fabric,3978,645690001,250805,dust cover is ripped,130.00,Dustcover torn on LHF seat section.,Replaced Dustcover with new. Job completed,2021-05-25 13:27:49,Finalised_technician,Dustcover - torn,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Angela Hyde,Vaishnavi Ravichandran,2
