STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Fyshwick,FK,ACT,34026,2018-03-07,Daniel,Beyene,danibahirdar@gmail.com,0431111139,2018-06-21 12:46:48,53330,2913,Michelin corner lounge,20388,Both the recliner chair there is something ring .,250.00,Both mechanism a very badly bent. CM says that the lounges were left outside the house when he arrived. Nothing signed. When he moved the lounges in the house the two mechanisms were already like this. The headrest also hasn’t been assembled properly. CM mentioned that he would be happy with in store money  I never brought this up or indulged in the conversation  but I think he wanted me to note this.,Report  do you want me to order mechs? Changed both mechs  also had to do some minor wood repair as wood was damaged,2018-09-07 15:04:46,Finalised_technician,Mechanism,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,George Mylonas,Natalie Saunders,2
Townsville,TV,North QLD,35359,2017-08-14,andrew,crawford,crawf1982@gmail.com,0402649258,2018-07-11 09:32:12,Chaser 4 Seater,4811,52671,341086,The chair is noisy and clunky when reclining and closing,180.00,Chaser THT 4 x recliner suite  1. LHF end recliner making grinding sounds when footrest opens and chair is reclined.  2. Bottom front underside of armrest is coming in contact with lounge floor rail. Dustcover and upholstery on edge is torn. Timber is being worn down. Armrest frame settling.,1. Adjustment made to front of mech to give clearance to frame as it passes over floor rail.   2. Upholstery readjusted to hide damage and new dustcover material installed to cover exposed timber.  Chair tested. All motion now good.  CF + R/Q + INT3 + S1 = $180,2018-09-07 17:16:46,Finalised_technician,Mechanism,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Kirra Organ,George Mylonas,2
Auburn,AN,NSW Metro,35824,2017-06-20,Bella,Shamal,Bella92_is@hotmail.com,0415151889,2018-07-17 16:23:50,ALLIRA 2 Seater Sofa,2117,55038,889140,The 2 seater and 3seater look like its been worn out already. It has "sunk" in the middle where the cushioning and lining are both sinking inwards in the middle.,90.00,Significantly soft  in the middle of the 3 seat sofa. The 3 seat sofa makes a creaking noise when you sit on the LHF seating position. Both these issues are significant and the sofa is just over 12 months old. I believe the issues are manufacturing issues that can be resolved off site by replacing all the seat cushion with enduro foam and bracing the timber frame.,Inspection  assessment report and quote.,2018-09-07 13:26:15,Reselect,Foam,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Elva Tou,,2
Springvale,SV,VIC,35984,2017-07-26,Kate,Fan,dlfh7988@126.com,0452516657,2018-07-19 16:25:55,RUMPUS Corner Chaise with Storage Ottoman and Sofa Bed,3186,41708,99789,The sofa is now sunken in the middle and there are pilling in the surface. The reason might be the product's quality.,90.00,The customer was concerned about the support on the seating area of the sofa bed.  I conducted a physical inspection of the seating areas and confirmed that the support on both cushions of the sofa bed was consistent and would be considered within normal limits.   In comparison the other seats of the lounge suite had a slightly firmer level of support however the difference was minimal and is likely to be due to variability of use.    The sofa bed was positioned directly in front of the tv and these seats are likely to be used more.   I conducted an inspection of the cushions and confirmed that there was no failures to the foam.   It is likely that the foam had softened through use which would be considered normal and not a fault.  The foam on the sofa bed is likely to soften at a higher rate due to the firm base of the bed mechanism.   The customer was also concerned about the pillow of the rh armrest of the sofa.   There was a visible sink in the pillow however not excessive and,(Report continued) would be considered normal with use.   A physical inspection confirmed that there was no internal failures that would contribute to the issue.   I do not believe that there is a manufacturing fault with the lounge suite.  I believe the issues that the customer is experiencing is normal wear and tear through use.,2018-09-07 15:07:36,Finalised_technician,Foam,Customer Perception,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,clare lewis,2
Tingalpa,TA,South QLD,36428,2018-07-04,Irene,Killalea,irenekillalea@bigpond.com,0439793945,2018-07-26 14:05:44,Marcello 3 Seater Sofa,4178,61776,807565,The sofa has been hardly used and the leather on the cushions is already loose and wrinkled. We have another leather Sofa being heavily used since 15 years and it hasn't happened to those cushions!!!!,90.00,1) the 2 seater has stretched ( puddling) leather seat top panels. The seat foam is still good and like new ( firm) plus still suitable for use. The RHF seat is softer then the left form more water and tear. The manufacturer has put light gauge zig zag springs making the customer sag down into the frame therefore there is no firm suspension to stop the foam dropping in and overstretching the leather.  More normal wear and tear will not help and make the leather more looser. Likely cause manufacturer.,1)  The lounge has to be taken away then stripped and new heavy gauge zigzag springs have to be put into place which will stop any of the suspension issue. The leather cannot be heat treated and needs to be cut down by about 1 inch on both sides then pulled tighter and re-sew.,2018-09-07 16:22:22,Changeover,Foam,Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Brianna Lawrence,kim Blair,2
Helensvale,HE,South QLD,36483,2018-02-12,Anna-Maria,Quilliam,AQuilliam@manx.net,0447914777,2018-07-27 14:05:05,millennia electric recliner,4209,57899,415465,We moved the suite forward and there was a spark at the back by the floor. The suite does not work now on the left hand side and due to sparking we have disconnected the suite from the electrics.,260.00,The wire which comes off motor looks to have been squashed causing sparks . Possibly the wires have been run incorrectly during manufacturing. Also cup holder has stopped working,Will order part s.  Will fit new motor and cup holder  Job complete,2018-09-07 07:06:14,Finalised_technician,Motor,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,kim Blair,RICK BROEKMAN,2
Auburn,AN,NSW Metro,36923,2015-11-23,CEDRIC,WALKER,cedric@pinnaclepackaging.com.au,0466046346,2018-08-03 15:42:42,martin,4211,53110,852298,The couch will not stay upright anymore,130.00,chaise backrest was very loose and wobbly. This lounge is in very good condition considering the age - customer appears to well maintain it.,inspected mech and found this was working well  however the KD brackets were very loose. Tightened KD brackets and this make the backrest much tighter. The chaise is not in line with the console however the customer understands that the console does not move where the chaise does and there is a little bit of wear and tear as well.,2018-09-07 12:18:03,Finalised_technician,KD Brackets,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Brianna Lawrence,Kaitlin Evans,2
Cairns,CN,North QLD,36969,2015-12-01,Arna,Van Eyssen,arnavaneyssen@hotmail.com,0405117608,2018-08-04 14:07:06,Spartacus,4870,51203,332653,This set has been assessed and fixed once already. 2 of the recliners still are not working correctly. One slips back wonky  the other cannot put the footrest down.,270.00,2 x mechs need to be replaced as they are not opening and closing correctly. 1 x backrest frame needs to be cross braced as frame is very loose. See in notes. 23.8.18 - 2nd report. Arna was there on return of backrest so was able to show us all her concerns. RHF backrest on 2STR console has loose frame and will also need cross bracing. LHF seat on 2STR console pocket springs have collapsed and seat sinks to the LHF corner. Mech is bent and needs replacing. This will also need stretch webbing and 1" foam as zigzag springs are stretched more than considered normal. RHF & LHF backrests on 2STR both are loose and will need cross bracing. LHF mech is broken and needs replacing.,Removed backrest cover. Cut to fit timber cross bracing glued and screwed into place. Clamped over night to take out twist in frame.  CF + Report + Int1 + CF (delivery of backrest and 2nd inspection),2018-09-07 14:44:00,Discount to Keep,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Kirra Organ,Anyssa Chorvat,2
Auburn,AN,NSW Metro,36976,2018-07-04,john/gloria,drury,rainbowcottagekindy@bigpond.com,0415453801,2018-08-04 15:57:47,lannister,2161,57728,891260,left arm torn under arm rest  left arm of lounge kicking up and back,90.00,The customer’s recliner has torn leather behind the leather that is secured behind the facia of the LHF armrest. The cause is the tension placed on the leather peice during extension and retraction. The price of leather has been secured too tightly during manufacture. This is a manufacturing issue that can only be repaired by replacing the panel that is torn. This would involve totally stripping down the recliner to facilitate a cut and sew.  Please note the tear couldn’t be seen until the leather peice was unsecured from behind the facia.  Please contact the customer to discuss their options.,Inspection  assessment  report and quote for auditing purposes.,2018-09-07 12:05:09,Changeover,Cut/Tear,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Elva Tou,,2
Yamanto,YO,South QLD,37398,2018-05-22,Val,O'Brien,valerieb2@bigpond.com,0416156635,2018-08-11 12:34:08,Cressida 2 Seater,4342,62416,738191,Approx 2 weeks ago i rang and notified a young lady in the office that the lights under my new 2 seater lounge would not work  she then sent me this email and requested that i supply photos to substantiate my claim. Sorry for delay in sending same but i am not very tech savvy so had to wait for my son to come home from work (he works away) to help me. Please find attached corroborating photos. The photos with the bottom light on are of the 3 seater i also bought just to show that the 2 seater is definitely not working.I await your further instructions,130.00,Area of concern/ damage	 Light bar  Possible cause of damage	 Not plugged in  Condition of lounge	 Good  During my inspection customer explained the front light strip does not work.,On my inspection I found the light bar was not connected. Reconnected,2018-09-07 12:09:23,Finalised_technician,Switch Box,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim Blair,2
Townsville,TV,North QLD,37456,2016-02-14,Sarah,South,sars46@yahoo.com.au,0435020575,2018-08-12 16:25:01,RUMPUS Corner Chaise,4814,41708,307637,We have had the same area fixed once before already  and it looked well done but for some reason the stitching has come undone again.  The original repair was done in Toowoomba.  We are now residing in Townsville.,180.00,Rumpus Corner Chaise  1. Corner unit: Stitching seam has opened up on LHS of unit backrest cushion - about 40-50 cm.,1. Seam fabric hand-stitched closed. Completed job inspected by customer.  CF + R/Q + LR1= 180,2018-09-07 07:13:26,Finalised_technician,Stitching,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,kim Blair,Layna Wilson,2
Helensvale,HE,South QLD,37521,2017-01-29,Nicole,Young,nmyoung@bigpond.net.au,0438195067,2018-08-13 16:35:10,Millennia,4209,57899 and 57901,386631,Leather has worn away on recliner. Button was on sofa was not working properly from the beginning but we just put up with it. It is not sitting in the cup holder properly.,130.00,The headrest on the single recliner is cracking. Have found the lounge was not very dirty. Customer claims her husband sits on it most of the time. He does not have hair. Cracking is possibly caused by perspiration. To repair will need to replace fabric. Approx. $500 to replace the fabric. 2x cup holders are faulty. The cup holder on the single recliner works intermittently. Sometimes works  sometimes stops working. On the RHF 3 seater one cup holder is misaligned and is coming apart and one of the buttons is pushed in.,Customer received C/O. Have installed cup holder on 3 seater. Job is complete.,2018-09-07 15:25:26,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Kirra Organ,Kaitlin Evans,2
Tweed Heads,TH,NSW,37571,2016-12-05,Christine,White,christine.limsc@live.com,0403148540,2018-08-14 11:31:47,BONZA Corner Lounge Suite,4221,51515,225556,The frame on the corner lounge starts to falls and sink.,90.00,The end section of the lounge is moving when it is sat in . When removing the dust cover it was obvious that there was an issue with the main seating frame. It look as though is is too short and doesn’t meet flush with the other section of timber . Because of this there are no screws that have been used to secure the frame together   which is why it’s moving . Manufacturing is at fault here.,Once removing dust cover and noticing the gap where the timber does not meet  an attempt to fill this gap with another section of timber was made. Extra screws were installed to hopefully stop the movement . Unfortunate this did not work and there is still movement when in use . There are no other areas for adjustment as the timber is too short. The circle in red on photos is where the gap is . A replacement is recommended but nothing has been discussed with customer .,2018-09-07 12:21:50,Discount to Keep,Frame,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Brianna Lawrence,Agalelei Faaumu,2
West Gosford,WD,NSW Metro,37579,2018-04-23,Moira,Anderson,668812@noemail.com.au,0415401775,2018-08-14 12:24:17,Delilah RHF cnr chaise,2260,54847,668812,seat has sunk in. one side of the seat sits higher than the other side. cm is unable to provide photos,90.00,Customer had complained the the LHF back cushion was sitting lower on the left hand side  than the right hand side. Apparently the delivery driver had also pointed it out when she first had the lounge delivered.,On inspection  it’s noticeable that the LHF cushion does lean downwards towards the left  thus creating a visual imbalance with the remainder of the cushions. If you take note of the photo with the window shutters immediately behind  it’s quite evident. It appears that it’s a manufacturing fault in that it’s either been incorrectly stitched or insufficient leather used on that LHF side  or a combination of both. It’s not economically viable to fix  as all the material is stitched together  so would require total disassembly. Structurally  there’s no really knock on effect  more so the visual aspect. Please note  the elderly customer got quite upset about me needing to flip the lounge over to take a photo of the ID label  due to the confined space in her small manufactured home (which was immaculate)  so I didn’t get it.  I’ve adjusted the quote accordingly,2018-09-07 13:44:40,Discount to Keep,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Brianna Lawrence,AMY BLATCH,2
Maroochydore,MR,South QLD,37612,2018-06-07,Michelle,Jackson,wilddog@spiderweb.com.au,0427973908,2018-08-14 20:37:02,Saloon 3 Seater with 2 inbuilt recliners,4568,58361,815719,The seat has split along one of the stitched seams and will continue to give way more in future.  No undue pressure or force has been applied.  It has not been cut in any way.  The stitching has simply torn out through the fabric.,90.00,Rhf recliner on three seater. The seat/kneeroll seam is separating in one section. It appears there is not enough seam allowance causing the seat fabric has pulled out of the seam. Likley cause is manufacturer. There is insufficient fabric to allow a hand stitch repair.,Will add quote to replace seat panel in workshop if fabric supplied,2018-09-07 10:42:05,Changeover,Stitching,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,kim Blair,Rose Tandy,2
Campbellfield,CF,VIC,37625,2018-06-17,MARGOT,FERNANDEZ,FERNANDEZ@IPRIMUS.COM.AU,0438087873,2018-08-15 08:23:23,Eleanor Modular Armless,3064,588990002,594799,the hook has leg go releasing the tension on the RHS.,160.00,The customer directed me to one of the single seats (no arms) of the lounge suite.   The buttons / pull downs on the seating are we’re not being pulled down on the rh side of the seat.  An internal inspection of the seating confirmed that the tie downs had become detached from the fabric on the seating area.   The stitching where the ties were sewn to the seating area had come undone.,I repaired the issue during my visit,2018-09-07 15:03:28,Finalised_technician,Stitching,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,Natalie Saunders,2
Pakenham,PK,VIC,37741,2018-04-15,MICHAEL,TRAUMANIS,miketraumanis@gmail.com,0408515524,2018-08-16 18:26:56,SAN MARCO ELECTRIC LIFT CHAIR,3818,60495,805513,Over the last month  the lifting mechanism has started to squeal and creek rather badly. I sprayed some silicon aerosol spray onto the moving joints. Has quietened the situation to a small degree  but still making noises which initially were not present. It has been suggested to me that one of your mechanics could do an onsite check and repair  or the unit may need to be replaced. I have included 4 photos as suggested  but they are not going to show the problem.,270.00,chair is in good condition  it make a squeaking sound when in motion. this sound is coming from the lift mechanism,repaired lift mechanism and cm is satisfied with results.,2018-09-07 15:58:24,Finalised_technician,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Rose Tandy,Elva Tou,2
Prospect,PT,NSW Metro,37745,2016-07-03,Cheylen,Janezic,chey.janezic@hotmail.com,0421916677,2018-08-16 19:02:41,ASHLEIGH Electric Recliner & 3 Seater,2259,48519 & 48517,427876,Padding saged   underneath of lounge ripped open since first warranty claim  lounge legs lean in on each other.  On both the 3 seater & 1 single recliner.   Raised these issues the first time the guy was out to fix the lounges and was told the 3 seater wasn’t bad enough to warranty to be fixed and has progressed to get worse over time. Foot rest now drags on tiles when opening and closed.   Poor quality lounge would like brand new replacement or refund. This shouldn’t be happening for the second time in two years.,370.00,Customer reported several issues  as follows: 1) On The LHF single recliner there’s a scuff mark on the left hand corner of the footrest  2) The LHF recliner on the 3 seater is exhibiting the same symptoms as the recliner that was previously fixed. 3) The RHF recliner on the 3 seater is also exhibiting the same symptoms as the recliner that was previously fixed.  PLEASE NOTE: The customer is moving house on the 10th Sept to the NSW South Coast  about 30 mins south of Nowra.,I fully inspected the entire lounge and found the following: 1) The scuff mark on the left hand corner of the footrest has been previously caused by the footrest scraping on the floor  when the mech had failed. Once replaced  the gap between the footrest and the floor is back to normal. There is also a tear in the dustcover on the legroll 2) and 3). Both arms on both mechs are bent towards the left and down (when looking at them face on)  so the same symptoms as the repaired single recliner. This is causing both footrests to now come in contact with the floor. Both recliners open OK. UPDATE - 7th Sept:  Both mechs in the 3 seater have been replaced. Tested  both work OK Scuff on the single recliner has been repaired. Also secured the cables with zip ties  as hanging loose.,2018-09-07 12:59:30,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Brianna Lawrence,Kirra Organ,2
Townsville,TV,North QLD,37764,2017-08-07,linda,blows,lindai65@bigpond.com,0427783934,2018-08-17 10:55:17,Alberta Courner Suite,4811,57875,340096,back rest not lining up,130.00,Area of concern/ damage	 Back rest of Rhf chaise not lining up with the rest of the lounge Possible cause of damage	 Loose bracket Condition of lounge	 OK CF - Callout Fee Quote/Report - customer was complaint that the back rest of the chaise was not lining up with the rest of the lounge. On inspection I found that the bracket was loose and not in the correct position.,INT3- INTERNAL- I moved the bracket and reinforced it with extra screws to make the back line up with the rest of the lounge  customer was happy with the result.,2018-09-07 13:58:11,Finalised_technician,KD Brackets,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim Blair,2
Yamanto,YO,South QLD,37767,2017-12-13,Zoe,Dugan,Zoedugan@hotmail.com,0413702832,2018-08-17 12:02:52,Nixon 4 seater with chase,4301,33765,733346,Sitting the the corner has made the cushion loose shape/ padding also the lounge is puilling and is very rough possible from a combination of getting on and off and rubbish material,90.00,Area of concern/ damage	 Chase Possible cause of damage	 No damage  Condition of lounge	 Good,On inspection customer showed me that the chase section of the lounge is peeling  I have explained to her that this is normal wear from fabric  the customer is aware of this as she has her her own pilling machine that she uses. The customer also mentioned that the chase section foam is softer than the rest   I have sat on all seat and could not find an issue. I believe that there is no issue with this lounge.,2018-09-07 17:45:41,Finalised_technician,Foam,Customer Perception,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Alicia Lahey,2
Fyshwick,FK,ACT,37773,2018-03-21,Jo,Myszka,jomyszka4@gmail.com,0407445559,2018-08-17 14:13:09,San Marco corner lounge,2913,57775,21015,The manual recliner is not staying in very well  it pops out a number of times before staying in  or just pops out when noone is sitting on it.  The lever also doesnt seem to be very tight/rigid.,170.00,The seat wasn’t closing properly  wouldn’t click in  had to slam it shut,Trigger was fault and had to be replaced  CM happy with result,2018-09-07 13:56:19,Finalised_technician,Trigger/Cable,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Brianna Lawrence,Anyssa Chorvat,2
Rockhampton,RK,North QLD,37881,2017-05-10,Kate-Lyn,Jensen,kate_lyn_b@hotmail.com,0408460903,2018-08-19 19:05:38,SPARTACUS 6 Seater Corner Suite,4701,51203,332759,first Recliner reclines diagonally second recliner jams when trying to open and leaves wood chips underneath foot rest.  General usage.,390.00,The main structural frame holding all the zz springs on one seat had snapped due to the poor quality timber selected for this high use area. The chinese plywood timber has de-laminated and turned to weetbix When this snapped it had also badly damaged the mechanism,We took this back to the workshop for a rebuild of the frame.  Un-upholstered. Replaced the damaged timber with a much larger sized piece of timber and rebuilt the frame using timber screws rather than staples. Fitted new EK clips and reconnected the ZZ springs. Re-upholstered and rebuilt and refitted a new replacement mechanism Redelivered to customer. Repairs now completed for this customer,2018-09-07 07:33:07,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Rose Tandy,2
Springwood,SW,South QLD,37987,2009-08-02,maresce,Raymond,marescer@optusnet.com.au,0435322977,2018-08-21 11:50:16,Cedar falls 3 seater+ Recliner + Recliner in 100% cow leather (FREE LEATHER CARE DVD).,4151,24156,63685,Backing board of leather recliner foot rest has snapped in half. This could be due to wear and tear issues when closing the recliner.,200.00,The footrest board is broken,Replaced board with 18 mm ply customer happy,2018-09-07 09:22:03,Finalised_technician,Frame,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,Rose Tandy,2
Townsville,TV,North QLD,38059,2018-05-08,RON,WILLIAMS,shortywilliams@gmail.com,0408002697,2018-08-22 11:02:04,CRESSUDA 3 STR IN CHARCOAL,4817,59423,355296,LIGHTS ARE ON BUT ELECTRICS ARE NOT WORKING,130.00,Area of concern/ damage	 LHF Recliner has intermittent faulty cup holder Possible cause of damage	 Faulty cup holder Condition of lounge	 Good  CF Callout Fee Quote/Report - customer was complaining that the recliner was not working at one stage and then it would work. On my visit  it was working.,INT3 INTERNAL - I inspected all wiring connections  all were ok  I did replace the cup holder and made sure that all connections were good and tested. Customer happy that it works fine. Job complete.,2018-09-07 13:32:42,Finalised_technician,Transformer,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kirra Organ,kim Blair,2
Bundaberg,BG,South QLD,38110,2017-07-14,Kasey,McDermott,kaseyandscott81@gmail.com,0484623174,2018-08-23 09:01:04,Spartacus corner suite,4670,51203,528483,I believe the frome has gone in it. This lounge is only 12 months old and I shouldn't have any trouble with it. This is the second time I had to do this. The lounge is on a angle and uncomfortable to sit in.,310.00,Customer has had previous repairs done to mechanisms for their Spartacus lounge. The issue they have is the foam on the front end of the pocket springs (which is right under the knee roll) has both compressed and come away from the springs. This has left the knee roll with less support  and can feel the front corner part of the pocket springs through lounge.,We repaired this issue by removing the footrest from mech  rolling the footrest onto seat  and unpacking the staples at the front end of recliner to gain access to this section.  We removed old foam and replaced with a much thicker block foam. Customers could tell immediately by the look of the knee roll. They were happy with result. Repairs complete.,2018-09-07 07:06:45,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,kim Blair,Elva Tou,2
Helensvale,HE,South QLD,38119,2018-08-20,Nick & Rebecca,Smith,rushnlabs@iinet.net.au,0435808127,2018-08-23 10:31:28,SPARTACUS 3 Seater,4209,51201,429521,KD Bracket broken,130.00,The KD bracket had broken on the LHF backrest on the 3 seater,I have repaired onsite. Job is complete,2018-09-07 06:37:28,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,kim Blair,Alicia Lahey,2
Oxley,OX,South QLD,38182,2017-12-27,David,Hepburn,dhepburn1987@gmail.com,0430033198,2018-08-24 11:39:58,Michelin Leather Corner Lounge,4280,53330,435378,The metal frame in the RHF recliner seat has a lot of movement in the frame and doesn't feel tight  almost as if it could be buckled as opposed to the LHF recliner which are both frequently used.,170.00,1/. RHF recliner isn’t operating correctly.  2/. Rear mounting bolts have dislodged from rear of the timber frame.  3/. T-nuts have failed.,1/. I removed the mechanism so I could reattach new t-nuts.  2/. I refitted the mechanism and added extra screws to help this issue happening in the future.  Tried and tested works perfectly.  Customer very happy with repairs.  The Cnr lounge is in good condition.,2018-09-07 07:27:26,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,George Mylonas,2
Virginia,VI,South QLD,38226,2018-02-15,Nancy,Brougham,nancybro@ymail.com,0432710301,2018-08-25 08:32:19,Cressida,4032,59423,490137,The side of the chair is coming apart from the actual chair and under neath the seat a spring has come out. The chair is also in a leanWe had this issue when we first brought it and the chair was replaced and now we seem to have the same issue where when you go to recline the chair it catches so you can only recline when not sitting on it.  This problem is only occurring on one side of the chair,390.00,Multiple issues on the suite as follow: 1- Footrest hard to close on LHF recliner. Mechanism arm bent. Possible causes are customer has tried closing footrest when backrest is in recline position.  2 - LHF recliner seat cushion sagging on suite. Zigzag springs detached from main frame. Staples fastening saddle clip have pulled out from repedative seated weight. 3 - Foam on LHF seat cushion has been displaced under seated weight after zigzag spring has been detached. Note: Heavy customers use the suite.,Repaired as follow: 1 - Replaced mechanism in LHF recliner.  2 - Reattached zigzag springs on LHF recliner secured with screws. 3 - Repositioned displaced foam on LHF recliner seat cushion. Customer satisfied with repair.,2018-09-07 16:24:33,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Brianna Lawrence,Anyssa Chorvat,2
Waurn Ponds,WS,VIC,38298,2017-09-19,David,Mckiernan,david.mckiernan5@bigpond.com,0431367212,2018-08-26 14:55:50,Omaha Corner lounge,3217,56713,814523,the corner part of the lunge feels as though the frame is broken - when you sit on it  it sages to one side.,200.00,Initial issue was that the customer thought that the frame was broken on the right hand facing end piece. The customer also said that they were not happy as they felt that they sunk into the seat cushions of both the right hand facing end and second from the end  to much. Upon further inspection it showed that the the paper wire suspension was knocking against the frame when being sat upon,Moved the paper suspension wire and added bolster. Please note that I have also added bolster to the second from the end seat section. I was un able to call as I was in a no service area therefore made the executive decision to fix then and there rather than the extra call out should It have been accepted.,2018-09-07 12:35:47,Finalised_technician,Zig Zag Springs,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Kaitlin Evans,2
Helensvale,HE,South QLD,38324,2018-01-27,Kristy,Howell,kpearlh@outlook.com,0415576092,2018-08-27 09:22:11,Abby 3 seater,4165,61617,414323,##Note to tech advised cust to fluff cushions she is happy with response###  I thought this was going to be a great couch and it’s actually been really disappointing and offputting!  The main issue is the tear in the middle of the seat cushion  u can’t even flip it over or try to hide it as he stitching has completely split-  Secondly - the cushions that are suppose be of support and comfort always slouch they look like a teenagers couch you physically have to punch them to get the inside stuffing/cushioning back into position. So so disappointed with this - we have the three seater and a two seater and if this is the problems I’m having after 7months I know for a fact there not going to withhold ur smart 3year warranty let along the structure 7year warranty!! Not sure how your  going to rectify this or what offer of repair but I’d rather swap the whole set for an entire different choice of product as I think this design is shocking!,160.00,the stitching has broken on the rhf seat panel,hand stitched it back up customer happy,2018-09-07 07:12:29,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,kim Blair,2
Springwood,SW,South QLD,38342,2018-05-20,Linda,Vandborg,lindavandborg@bigpond.com,0413238866,2018-08-27 11:30:34,Millennia Electric Recliner,4116,57899,219757,Electric headrest does not work,150.00,1/. Single electric recliners headrest isn’t operating. 2/. I tested the headrest motor and it is working. I tried a new cup holder controller and still the headrest isn’t operating. 3/. I inspected the wiring on the recliner motor ( power for the headrest motor is supplied from the recliner motor). I found crushed wiring at the rear of the recliner seat frame.,1/. I removed the recliner seat motor and replaced it with a new one ( I had one that was sent as spare parts from a previous job ).  Tried and tested works perfectly.  Customer happy with repairs.  The recliner is in perfect condition.,2018-09-07 07:26:54,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Natalie Saunders,2
Cairns,CN,North QLD,38353,2017-11-27,Gerard,Gough,fariza.mammeri@gmail.com,0423570395,2018-08-27 12:41:32,phoebe sofas (3 seater + 2 seater),4879,576740002,386963,The fabric is already worn and looks really old despite the fact that we bought the sofas only 8 months ago  We both work all week  and we have no kids  we are just very unhappy with the quality of both sofas  as we thought we would invest in products that we could keep for a few years!  We try to use a bed sheet to protect the covers but what’s the point if buying nice coloured couches if we have to cover them with bed sheet.  We’ve never experience anything like this before. We’ve had nick scalli and ikea couches and kept them for a very long time with no issues.   Another thing as well  every time we sit in the sofas  they make a weird sound  like old mattress sound!,90.00,2STR & 3STR sofas - fabric is looking very worn. Across the tops of the backrest cushions and arms. Inner arms. Facing back cushions  seats & front borders. CM says she only vacuums between the cushions & she uses a Garment Roller every 2 weeks. The sofas are only 8mths old. She could understand the wearing if the sofas were a few years old but not 8mths. It's only her and her partner. They work full time and have not long moved from Melbourne so don't get a lot of visitors. This isn't like normal pilling (the little balls of fibres). The fabric is more fluffy like. As the Garment Roller she uses is sticky  I think this is pulling out the tiny fibres in the weave causing the fluffy look. I said to her that I didn't think using the roller was a good idea but she didn't really take any notice. I tested my pilling machine but because it is tiny fibres rather than the balls of fibres it didn't make a lot of difference and she said she won't use one due to a bad experience. PTO -,She has another chair she says she's had for a few years and uses the roller on but hasn't had any issue with it. This chair is a microfibre fabric though not open weave fabric like the Phoebe sofas.  I can't repair this issue. My only suggestion would be to stop using the roller and try the pilling machine a bit more extensively but it may not make a lot of difference to the worn look. CF + Report,2018-09-07 16:22:28,Reselect,Pulled Thread,Normal Wear & Tear,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Layna Wilson,2
Capalaba,CA,South QLD,38379,2017-10-12,anthony,thompson,thommosportsmassage@hotmail.com,0448485898,2018-08-27 15:12:22,San Marco recliner & 2 seater,4165,54733 & 56928,410674,Recliner foot stuck in position part out part in ....  2 seater has a screw come out of back,90.00,the power lead was not connected properly and the recliner back was not connected properly to the kd bracket post,pluged in recliner working fine and positioned the back on properly now good........ customer feels like a goose.,2018-09-07 06:39:24,Finalised_technician,No defect,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,kim Blair,Brenda Stewart,2
West Gosford,WD,NSW Metro,38403,2017-12-26,Alex,Dennis,alex-dennis1996@hotmail.com,0429998841,2018-08-27 20:24:33,OMAHA 3 seater chaise,2066,58831,663615,I believe the springs have given in on the chaise side of the lounge I’m unsure why because it’s only 6 months old and I’m only 70kgs,330.00,Area of concern/ damage	Chaise Possible cause of damage	Frame repairs Condition of lounge	 Good,On inspection  the customer pointed out sank seat on the rear right corner of the chaise. On further inspection  I found that this was caused by loosely attached timber rail that holds five zig zag springs. The structure of the frame was sound and seat foam was firm as well. Took out zig zag springs and reinforced the timber rail with glue and screws. Reattached springs to new clips. I have also reinforced the opposite timber rail. repairs completed,2018-09-07 11:23:30,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Brianna Lawrence,Elva Tou,2
Logan Central,LC,South QLD,38429,2017-10-09,dwayne,ADAMEC,anna.marie18@hotmail.com,0426816063,2018-08-28 12:30:32,Cressida 3 seater 2 electric recliner,4124,59423,323241,Left side recliner stopped working has no power to the swith panel. The right hand side recliner still works as normal as shown in photos,130.00,1/. RHF electric recliner isn’t operating.  2/. LHF electric recliner is working perfectly.  3/. LHF cup holder control has failed.,1/. I removed the RHF failed cup holder controller and replaced it with a new one.  Tried and tested works perfectly.  Customer happy with repairs.  The lounge is in good condition.,2018-09-07 06:41:19,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,Catherine Sal,2
Townsville,TV,North QLD,38435,2014-09-27,Brendon,Day,brendon.day@intersport.com.au,0401542565,2018-08-28 14:10:07,Seattle 3 Seater Sofa,4817,48509,283557,Just wanted to send in some photo’s of our couch that has a very big “Sink Hole” in the right hand arm rest. The hole actually has no foam left under the arm and you can feel the timber frame. Plus as you will see the seam has started to split along the bottom cushion. On top of this the black dust cover lining underneath the lounge has completely disintegrated.  I guess I am keen to find out what we can do to try and fix the situation.  Regards Brendon,270.00,Seattle 3STR   1. LHF armrest: collapse area near elbow zone. Not enough structural support. Top lining material has given-way.  2. LHF seat cushion: 5 cm of stitching coming undone on seam - LHF top front corner. Thread not locked-off.,1. Collapsed area on armrest repaired. New lining and additional foam added. Timber plate install to give needed support.  2. Handstitching repair completed.  CF + R/Q + INT1 + S2 = $270,2018-09-07 12:07:34,Finalised_technician,Frame,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,kim Blair,Catherine Sal,2
Virginia,VI,South QLD,38451,2018-08-12,Alberto,Orlandi,alberto.orlandi88@gmail.com,0431368955,2018-08-28 16:50:42,Spartacus recliner,4018,51200,509934,One armchair is not straight   back is bending on one side .,90.00,Customer concern that one backrest of 2 single recliners is not straight. RHF top of backrest is bending on one side . Inspection on the backrest found no broken frames  but found the backrest slightly bent to one side. Main frame design has a weak position along the backrest that needs a support added to strengthen the frame. Damage possible caused in manufacturer or transport.,Assessment report only. Quote to repair has been declined as per note.,2018-09-07 16:03:55,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Rose Tandy,Kelsey Oliffe,2
Cairns,CN,North QLD,38505,2014-05-17,Duane,Lee,duane_lee69@bigpond.com.au,0468517430,2018-08-29 14:46:58,Revolution 2 seat sofa,4870,43156,240236,Pocket spring collapsed worn cushioning ect. General wear,260.00,LHF seat on 2STR is sinking more than it should due to zigzag springs being stretched and pocket springs have also collapsed.,Removed part feet and dust cover. Removed zigzag springs and pocket & foam strips. Added layer of 1" foam  new pocket spring cell  glued all in place. Reattached zigzag springs. Added layer of 1" foam under zigzag springs. Added another layer of 1" foam and stretch webbing across the LHF seat base. Reassembled.,2018-09-07 17:27:05,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Kirra Organ,Catherine Sal,2
Preston,PN,VIC,38519,2018-08-24,Alexandra,Yeskov,ed@yeskov.com,0478671399,2018-08-29 16:41:39,SPARTACUS 3 Seater,3079,51201,838846,Customer received their new lounge suite last week and the mech in the LHF recliner is broken/ faulty.  Customer is happy to have repairs done.,170.00,The customer pointed out that the left hand mechanism on the two seater was broken,The brokwn mechanism was replaced with a new one.,2018-09-07 11:58:25,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,AMY BLATCH,Ash Monaghan,2
North Lakes,NS,South QLD,38550,2016-09-04,Jenine,Jensen,jenine_jensen@yahoo.com.au,0431599521,2018-08-30 11:58:57,spartacus recliner 3 seater,4702,51201,215413,One side of the 3 seated has dropped  when reclined  and sits on an angle and it is difficult to put back to the upright position when compared to other side of 3 seated.,250.00,The mech on the single recliner was very sloppy and unstable.  The mech on the RHF 2.5 seater had also dropped and was rubbing on the floor during operation.  We took 2 x spare mechs with us to this job and were able to replace them both onsite.,Removed damaged mechs  rebuilt the new replacements  fitted  tested and all working well Disposed of the damaged mechanims. Repairs now completed for this customer,2018-09-07 06:59:54,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Brenda Stewart,2
Glendale,WY,NSW Metro,38571,2018-07-28,PATRICK,moses,pmoses@hi-torque.com.au,0409634559,2018-08-30 15:46:58,DIAMOND 2.5 SEATER SOFA BED,2283,50953,783430,On the lower back of the lounge there is a piece  of timber that geos from side to side that is broken about 20" from the end.you cant see the break because its covered by the material but you can feel and see where  its damaged by the big dip in the photos.,200.00,Issue1# The rear lower rail on the LHS Sofa lounge had shattered inwards. The most probable cause was mis-handling during transport( the item is extremely heavy  being a sofa bed) . The customer has recently moved into the home  and elected to pick up the item from the store. Customer said that removalists were used to bring the item in the house,Issue 1# after straightening  the rail has been glued  braced with timber and screws to strengthen the frame.,2018-09-07 11:49:26,Finalised_technician,Frame,Transport,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Brianna Lawrence,Natalie Saunders,2
Benowa,BE,South QLD,38590,2018-02-09,Craig,Stanford,cstanfordplumbing@hotmail.com,0418161736,2018-08-30 20:31:07,NIXON 3 Seater Sofa,4215,38337,521878,The three seating sections are badly wrinkled  we also purchased a two seater which is perfect.,90.00,Customer issue: Feels that the material has stretched on the 3 seater lounge. Lounge is in the main living area of an apartment that appears to be holiday let. It is in front of the TV and is in good condition.,Inspected lounge: The 3 seater being the seat in front of the TV does appear to have been sat on more than the 2 seater and the seat foam has slightly softened allowing more room between the material and the foam. This causes puddling in the material - checked and this does not appear to be excessive at this point as you can only pull a small amount of material up. The material does smooth out and then when you sit it puddles slightly - the middle seat foam does appear to have softened the most  hence the middle seat material puddling more. Normal wear and tear. Note - as we were inspecting the lounge Marty put his hand on the side to lift the lounge and the nails were poking out on the inside of the armrest - we inspected as this felt sharp and the cardboard inside the armrest has come away from the frame. This was not noted by the customer. ** Please see notes ***,2018-09-07 06:59:28,Discount to Keep,Frame,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,Catherine Sal,2
Nunawading,NW,VIC,38595,2017-05-25,Gillian,Mobasheri,taffy59_2000@yahoo.com,0419742120,2018-08-30 22:35:33,Ashleigh 3 seatersofs with 2 built in electric recliners and 2x Ashleigh electric recliner chairs,3137,53460.   53461 x 2,270704,I am writing this on behalf of my elderly parents. It is difficult to take a photo of the issue as the back of the sofa has become loose. I have attached a photo as it should be and a photo of what happens when the sofa is sat on. The photos don’t really show the extent of the movement and I had to add duplicated photos to be able to submit. It only happens on the left hand side recliner back on the sofa. Please contact me on 0419742120 if you have any queries. Thank you.,130.00,3 seater - RHF backrest has excess movement due to loose kd brackets.,Tightened kd brackets on all 5 backrests.,2018-09-07 12:21:27,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,AMY BLATCH,2
Benowa,BE,South QLD,38601,2015-01-22,Elli,Sevil,elli.sevil@hotmail.com,0421333807,2018-08-31 09:55:41,SPARTACUS RECLINER,4213,51200,436854,Snapped frame on leg rest/recliner.  This occurred when extending ou the recliner (snapped) as per photos the recliner bracket has snappe and the recliner is unable to be used.  The foam in the arm rests are also deflated and have not withheld its fullness.,170.00,Mechinism has a snapped arm . Materials looks to be at fault,Replaced with a new mechinism   Job complete,2018-09-07 07:05:47,Finalised_technician,Mechanism,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,kim Blair,AMY BLATCH,2
Oxley,OX,South QLD,38603,2018-02-09,matthew,Wright,matthew.wright@alexfraser.com.au,0407815725,2018-08-31 10:15:43,Bonza Corner lounge suite,4509,51515,439344,The cushion at one end of the of the sofa feels like it has broken,0.00,,,2018-09-07 13:25:56,Discount to Keep,,,,,,,Layna Wilson,,3
Benowa,BE,South QLD,38655,2017-09-25,Brendan,Coory,bcoory@gcmanors.com,,2018-09-01 11:49:42,San Marco Electric Recliner,4211,54733,391219,LODGED BY LEI AT CSC-The chairs fail to hold our bodies and sink further every single night every single hour!,130.00,Per previous report this is the second seat foam replacement,Customer wanted the high density foam fully understands this is not what Amart would change it to. They understand there is no further claim on these seats if they are not happy with this foam. Changed over foam customer tested and very happy. We did not charge a second call out for this job,2018-09-07 07:21:37,Finalised_technician,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,Agalelei Faaumu,2
Bankstown,BN,NSW Metro,38667,2017-05-24,Nadine,Teghlobi,ntegy@hotmail.com,0434979929,2018-09-01 15:09:47,Oracle corner lounge suite with ottoman,2170,50723,872652,Some of stitchingg came apart and very quikly it spread .,0.00,,,2018-09-07 14:47:19,Reselect,,,,,,,Elva Tou,,3
Cannington,CT,WA,38673,2015-07-30,Ivy,Hogarth,ivyhogarth@bigpond.com,0439431817,2018-09-01 16:33:18,Chaser 4 seater thestre suite,6108,52671,451827,Uploading form on customers behalf- she has told us that the springs/ support on the 2x recliners has sagged significantly and the 1x2 seater cushions and foot rest is bulging/sinking in-,90.00,There are multiple issues on this sofa set - the pocket springs in the RHF seat have torn through the pockets and bunched in the seat making it very uncomfortable to sit on .  - the Foam surrounding the pocket spring has compressed  - the LHF recliner has started to do the same as above  but not as bad. - the centre no arm seats sink in significantly and the front form of the seat under the leg rol has compressed  making the front of the seat sit at an angle. -The no arm seats also lean inward  -the footrest foam in the recliners has worn causing a ridge in the roll  - the fabric under the footrest rol has worn  and ten foam has rubbed against the kickboard timber  - the RHF recliner mech has ally of play in it and sways when seated and in use. - All the KD clips and bayonet brackets are lose  The sofa set has not held up well for its age  The sofa does not receive heavy use and is reasonably well maintained. This is a manufacturer issue,.,2018-09-07 15:25:52,Finalised_technician,Pocket Springs,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,George Mylonas,Kirra Organ,2
Virginia,VI,South QLD,38695,2017-03-22,Bill,Green,williambgreen1950@gmail.com,0406409530,2018-09-02 14:31:09,Easy-Lift Recliner,4030,55035,474596,The unit does not operate,150.00,Issues on Easy-Lift Recliner as follow: 1 - All electric functions has stopped. Inspection found cables in unsafe position considering the motion of the lift chair.   2 - Footrest not activating on recliner. Transformer is not supplying power to the recliner. Defect in the transformer.,Repaired as follow: 1 - Reconnect all cables to the motor correctly and secured. 2 - Replaced damaged transformer.  Easy-Lift Recliner now operate properly. Customer satisfied with repair.,2018-09-07 16:02:06,Finalised_technician,Transformer,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Rose Tandy,Catherine Sal,2
North Lakes,NS,South QLD,38711,2016-07-27,Janine,Steele,janine227@hotmail.com,0449143934,2018-09-02 19:04:24,Juniper 3 seater sofa light grey,4019,54835,213357,The seat has sunk again their no support. Not sure what going on. Not sure if it the spring again,130.00,Armrest side of LHF seat cushion has lost its support on three seater suite. Saddle clip has broken causing the zigzag spring to be detached from main frame. Saddle clip has broken from metal fatigue from flexing from repetitive seated weight. Customer’s weight also likely to be a contributing factor.  Customer has also stated the RHF seat cushion is not supporting seated weight.  Inspection found no structural defects. Seat cushions were quite firm. The shape of the cushions were contorted to the way the suite is used. LHF fabric heavily stained on the backrest.,Reattached zigzag spring due to broken fastener.,2018-09-07 16:12:08,Finalised_technician,Fasteners/Connectors,Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Rose Tandy,kim Blair,2
Tweed Heads,TH,NSW,38744,2018-01-11,jasmin,Terrey,jasmin.terrey@hotmail.com,0421447190,2018-09-03 12:53:56,Seth corner lounge,2489,60847,245047,Poor quality stitching has already pulled from sitting and started tearing all over on seams. Stitch holes are just getting bigger the more we sit on it. Fabric has also stretched way to much for a Lounge that is not even a year old.,40.00,Issue 1- Stitching holes enlarging - LHF  Adjoining and corner Seat backs Issue 2 - Fabric next to stitching is pulling apart on the LHF seat back and the adjoining seat back,Issue 1 - The movement of the thread is causing the sewing holes to open  fabric is being pulled apart. Issue 2 - The fabric is unravelling  Neither of these issue can be  repaired by hand sewing. I have adjusted the quote to suit 3 x CS2 and 2 x CF for pick up and drop off. 3 Metres of fabric is also required to be supplied by Amart.,2018-09-07 11:23:33,Reselect,Cut/Tear,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Elva Tou,,2
Nunawading,NW,VIC,38756,2017-10-24,Monika,Waechter,monika_w@bigpond.com,0438124210,2018-09-03 14:13:36,Marlow 3 seater right hand facing chaise   Marlow 2 seater sofa,3139,53305  53304,216856,2 seater sofa sagging in middle Left cushion of 3 seater right hand facing chaise starting to sag main cushion of chaise sagging I believe the cause is the quality of materials used are not sufficient for daily use .,115.00,Customer is concerned about sinking on the seat in the middle of the 2 seater  LHF & chaise seats.,I could find no fault other than normal wear and tear. This lounge does have a soft top and will wear accordingly. The customer stated the LHF seat is softer than the middle seat  which it is as it clearly receives more use  also that the seat on the chaise is softer than on the end of the chaise which again is completely normal. Both 2 seater seats were supportive when they were sat on in the middle of the seats  the dip in the middle has been caused by the customer lying on the lounge therefore it has worn that way  i checked the internals of this piece and there was no fault in the middle of the lounge.,2018-09-07 12:19:01,Finalised_technician,Filling - Soft Fill,Normal Wear & Tear,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Mitchell Demnar,2
Dandenong,DG,VIC,38769,2018-08-24,Doug,Kay,jennydougk@bigpond.com,0427513343,2018-09-03 15:35:54,Sentinal Electric Recliner,3971,62577,205877,Unstable,0.00,,,2018-09-07 11:32:13,Discount to Keep,,,,,,,AMY BLATCH,,3
Nunawading,NW,VIC,38818,2016-08-04,Amanda,Jones,amandaleannejones@hotmail.com,0432289768,2018-09-04 11:04:48,Chaser Recliner,3156,51066,249877,Where the screw goes into the wood the hole has become larger and makes the chair tilt too far back when sitting on it but only on one side,130.00,the recliner is in good condition  the KD brackets are loose make the backrest unstable.,I tensioned the bolts and is now firm.,2018-09-07 16:02:51,Finalised_technician,Fasteners/Connectors,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Brianna Lawrence,AMY BLATCH,2
Tweed Heads,TH,NSW,38824,2018-08-30,Di,Pagett,dipagett@noemail.com,0407654444,2018-09-04 12:21:14,Rowan 3 Seater,2486,58750,255903,DTK Claim - Customer has called and cannot get the recliner buttons to release the recliners at all. She has tried and has had other people try and nothing is working. Customer would prefer a technician in the first instance instead of change over.  Can tech please assess and advise thank you. Could possibly be a broken Mech or trigger problems.,130.00,trigger would not operate,replaced triggers I have adjusted quote suit,2018-09-07 15:08:29,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Brianna Lawrence,Jennifer Parker,2
Morayfield,MF,South QLD,38889,2013-04-04,Janice,Finkel,janice.finkel@news.com.au,0412132794,2018-09-05 11:40:20,TORONTO 3&2 seater,4508,44255& 44254,894565,3 seater-End seat on the right  the pull lever to open the recliner has broken. It doesn't open the recliner part.  2 seater- end right chair - seat sags and when you look underneath you can see the right side zipper has broken,220.00,Multiple issues with this suite. 1. Seat cushion clunking when sitting on LHF recliner of 2 seater suite. Pocket spring catching on mechanism frame when seat cushion is compressed. Zipper on seat cushion fabric has also broken off allowing pocket spring to push passed zig zag springs. Materials used have failed.  2. Footrest not activating when trigger is pulled on LHF recliner of 3 seater suite. Trigger cable broken. High use area wear and tear.  Suite is in good condition.,1. Added firm barrier to seat base. Replaced fabric liner underneath seat cushion. Added webbing to seat base. Customer satisfied with repair. 2. Replaced trigger cable. Customer satisfied with repair.,2018-09-07 12:08:10,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Agalelei Faaumu,2
Beenleigh,BL,South QLD,38935,2018-02-13,Kate,Richards,rowdy.4@bigpond.com,0400326644,2018-09-05 18:25:07,Keller 2 seater and 3 seater lounges,4207,60356 and 60357,117705,Material on the seats has balled up and I believe it is due to inferior fabric quality. 2 seater lounge has split at joins which I believe to be a manufacturing fault.,0.00,,,2018-09-07 11:45:59,Changeover,,,,,,,Catherine Sal,,3
Coffs Harbour,CH,NSW,38950,2016-08-09,Avinash,Mittal,avinashmittal@hotmail.com,0425326509,2018-09-06 09:37:55,TOBIN 3 Seater Sofa with RHF Chaise.,2450,55514,218720,corner of middle seat of 3 seater is pressed inside. I am having trouble with this 3 seater since i have purchased it. It has been sent out three times. Now I am fedup with it. Pls give me my money back.  I don't what has caused the damage me and my wife were watching tv siting on the lounge and we heard click king noise and when we checked it it was pressed in.  pls take it back  and give me the money back.I have had enough with it. thanks,0.00,,,2018-09-07 14:02:10,Discount to Keep,,,,,,,AMY BLATCH,,3
Ballina,BA,NSW,38951,2013-01-16,Tara,Reade,tara.reade@bigpond.com,0411623932,2018-09-06 09:39:45,Salvador 5 Seater Corner,2480,46283,143102,The recliner piece of the lounge does not recline anymore.,122.00,LHSF end recliner is not extending  trigger cable has broken in . my opinion from regular use by customer over the years.Suite overall is tidy and neat.,replaced trigger cable with new #1 cable and handle tested  recliner working properly-customer very happy with prompt service-complete,2018-09-07 12:58:20,Finalised_technician,Trigger/Cable,Normal Wear & Tear,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Brianna Lawrence,Agalelei Faaumu,2
Ballarat,BT,VIC,38963,2018-07-31,Leahia,Langley,leahialangley@gmail.com,0429217620,2018-09-06 12:05:13,Jackson,3355,125877,136472,So it seem to be lower on side side than the other also when sitting down or getting up makes a popping sound just very disappointing spending that much money,310.00,The popping noise was due to a Zig Zag spring hitting the mechanism as it was sat on The height difference was due to the way the backrest was manufactured,Spring problem was alleviated by removing the lateral wire and positioning it so it pulled the Zig Zag spring slightly away from the mechanism The right hand facing KD bracket on the backrest was repositioned buy re drilling the holes about 15 mm higher to bring the backrest level. These people have a nice clean home and I expect they will look after the lounge,2018-09-07 12:08:05,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,AMY BLATCH,Mitchell Demnar,2
Cairns,CN,North QLD,38973,2017-10-05,Krissy,Reid,nscbooks@hotmail.com,0439721510,2018-09-06 13:35:53,Corinne corner chaise - yellow,4869,58828,382765,The top laminate on vinyl has lifted and starting to flake and peel. Also stitching has come apart and that area is now peeling.,0.00,,,2018-09-07 16:24:33,Discount to Keep,,,,,,,Rose Tandy,,3
Hoppers Crossing,HG,VIC,39001,2015-12-26,Muhammad,Khan,saudbalouch@gmail.com,0404252721,2018-09-06 20:21:33,Super dream series 600 queen mattress,3018,48915,32039,I believe its a manofucturing fault as such an expensive product should have reasonable life. I came earlier to store but have been told to get it steam clean first so it took me some time to steam clean.,0.00,,,2018-09-07 11:05:44,Discount to Keep,,,,,,,Layna Wilson,,3
Campbellfield,CF,VIC,39004,2017-03-19,Rebekah,Wise,bekwise@hotmail.com,0437973327,2018-09-07 07:33:17,Chaser 4 seat theatre lounge,3754,52671,564371,The issue is with one of the recliners no longer clicks in or goes down properly  it has ripped underneath and I am constantly wiping up wood chips from it  I truly believe that it is a faulty chair  because it just get used like a regular recliner  and it should not be doing this only after a year and a half since purchasing,0.00,,,2018-09-07 11:47:40,Discount to Keep,,,,,,,Layna Wilson,,3
Beenleigh,BL,South QLD,39018,2018-08-23,Brent,Home Entertainment Express,eagleby@hee.net.au,0424007997,2018-09-07 11:04:50,Rumpus Corner Chaise,4113,41708,122189,My client has just received this lounge from direct delivery and as per photo has damage in the fabric. If I could be offered a discount on the product I would be able to see if my client would be happy to keep it as it is.,0.00,,,2018-09-07 13:00:36,Discount to Keep,,,,,,,AMY BLATCH,,3
Hoppers Crossing,HG,VIC,39020,2018-06-22,Arun,Kapur,arun.kapur6@bigpond.com,0498267800,2018-09-07 11:07:19,Ontario 3 seater Sofa,3028,56524,86399,Corner sit is bit sunken and arm rest as well on both sides. when you sit you can feel as something is hurting you at back.,0.00,,,2018-09-07 12:20:05,Changeover,,,,,,,Layna Wilson,,3
Yamanto,YO,South QLD,39025,2018-03-25,Nikki,Zimny,nikkz28@gmail.com,0451042806,2018-09-07 11:53:09,Bonza 3 Seater Chaise,4306,51512,736558,Hand washing in machine has caused the zip to come off and stitching coming undone,0.00,,,2018-09-07 14:49:47,Discount to Keep,,,,,,,Rose Tandy,,3
Morayfield,MF,South QLD,39033,2017-08-12,Lynne,Geyson,geysonlynne@gmail.com,0459270296,2018-09-07 13:03:02,Naomi 2 seater + 2.5 seater sofa,4506,58826 + 58825,981725,Pilling of both sofas.,0.00,,,2018-09-07 13:25:49,Discount to Keep,,,,,,,Rose Tandy,,3
Mackay,MK,North QLD,39035,2017-05-31,Jason,Dand,jdand@westnet.com.au,0414965898,2018-09-07 13:19:40,Millenia,4800,57901,335057,Leather look is cracking and staring to flake apart on one seat,0.00,,,2018-09-07 15:11:12,Discount to Keep,,,,,,,Rose Tandy,,3
