STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Beenleigh,BL,South QLD,42777,2015-11-19,Graham,Witt,graham.witt@hotmail.com,0410480779,2018-11-05 14:55:09,Spartacus 6 seat lounge,4207,51203,97590,Hi the recliner on one of the seats is broken and the seat base on the other has gone out of shape.,170.00,On inspection customer showed me that the lhf recliner is not working correctly  I have found that the mechanism is bent. I have changed the mechanism and now it’s working normal  the customer also showed me that the rhf seat on the other two seater is sagging. I have checked the inner springs out and there is no issue there  I found that the knee roll has sagged slightly from general wear and tear.,I explained this to the customer and he is happy.,2019-01-16 14:58:49,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Angela Hyde,2
Warana,WA,South QLD,43906,2018-07-20,Robert,McDowell,452596.mcdowell@noemail.com,0448798257,2018-11-22 13:26:37,CRESSIDA 3 SEATER WITH 2 ELECTRIC RECLINERS,4556,59423,452596,When reclining on either electric recliners on the 3 Seater it makes lots of noise.  Customer is elderly and cannot take photo's of Lounge.,250.00,Checked both recliners .. the RF hangs inwards a little and when moving makes creaking noises. The LF makes a little less noise and is in alignment.,Replaced the RF mechanism fully and this has removed the lean/hang and also reduced the noises to very little. Explained to the customer that the recliners move so a small amount of noise will always happen. Adjusted the LF mech in the footstool and retensioned the retaining bolts. Ops a little less noise and smoother .. now just a little noise coming from the fabric .,2019-01-16 08:40:24,Finalised_technician,Mechanism,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Kaitlin Evans,Kirra Organ,2
Waurn Ponds,WS,VIC,44450,2018-06-05,Frank,Puccio,fpuccio2@bigpond.com,0412266767,2018-11-30 13:25:19,Eleanor corner and eleanor chaise,3223,58900 58898,827139,The Eleanor chaise is not the same height as the Eleanor ottoman and the stitching on the whole catch is again coming undone,230.00,Please note that there are multiple issues. Stitching- multiple loose top stitch thread. Cause  top stitch thread not finished correctly thus allowing tag ends to appear  Alignment- right hand corner seat section sitting 30ml lower than the left facing adjoining seat and attachable ottoman. Upon further inspection it showed that whilst there is no visible frame   Connector  fastener issue  there is a definitive height difference.  This is a modular with the connecting hardware ( zip style) at the base. The fabric is full length on each seat section so using the standard male -female connectors is not an option.  Adding bolster is also not a workable solution as the fabric is taught and would not allow for the amount required. ( spoke to CS),Stitching- all top stitch tag ends rectified.,2019-01-16 16:27:11,Changeover,Foam,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Alicia Lahey,Brenda Stewart,2
Caringbah,CR,NSW Metro,44996,2018-10-20,GWEN,BRIGDEN,mike.painting@ymail.com,0403276833,2018-12-09 11:04:46,Jaxon 3 Seater,2207,56376,46030,RHF recliner is making a cracking sound when you sit in it.,200.00,The RHF recliner on the 3 seater had a zig zag spring that was catching on the mechanism plate when being sat on. The manufacturer had positioned the ek clip to the rail a little to close to the plate. Likely cause  manufacturer,I repositioned the ek clip along the rail so it would clear the plate.  All fixed  customer happy  no further action required.,2019-01-16 15:12:41,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Kaitlin Evans,David Hasted,2
Gepps Cross,GC,SA,45202,2017-06-24,Craig,Reardon,i2crazy@adam.com.au,0415471919,2018-12-12 09:08:20,Millennia 2 seater,5086,57900,1012268,When recliner closes   it crunches as it gets to the end and doesn’t close properly. I’ve hade this repaired about 12 months ago  it’s the same problem as then.,170.00,Mech bent and very worn on LHF seat. Backrests loose on all seats and centre console,Replaced with new item.  Tightened kd brackets on all seats.,2019-01-16 15:01:40,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Kaitlin Evans,Amie Clutterbuck,2
Maroochydore,MR,South QLD,45521,2017-11-19,Brent,Turner-Serdiuk,brentserdiuk@gmail.com,0448765084,2018-12-16 22:16:06,SPARTACUS 6 Seater Corner Suite,4560,51203,805690,Recliner no longer opens and closes smoothly.,386.00,Two seater. Both mechanisms are sagging and loose and cause the armrest frame to drag on the base connector rail.  The rhf recliner makes a noise when sat in. Inspected and found the outside zig zag spring has seperated from the wire ties and is allowing it to move outwards and catch on mechanism when sat in. Likley cause for both issues is manufacturer materials however these are the two regularly used seats used by these two large customers. Lounge is otherwise in good clean condition.,Replaced both mechanisms as supplied and accessed and moved and secured zig zag springs to correct position.,2019-01-16 15:57:49,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Kaitlin Evans,Amie Clutterbuck,2
Benowa,BE,South QLD,45600,2018-01-11,Nathan,Fields,nathan.fields.aus@gmail.com,0406112495,2018-12-17 18:37:07,Cressida recliner couch,4218,59423,516160,One side of the couch does not recline back to the normal position. All the other button work correctly.,130.00,Cup holder has stopped working,A new cup holder was installed,2019-01-16 08:43:56,Finalised_technician,Switch Box,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Kaitlin Evans,Catherine Sal,2
Morayfield,MF,South QLD,45601,2015-09-26,Bec,Sutton,becandoscar@gmail.com,0481911993,2018-12-17 18:37:25,ASHLEIGH 3 seater with 2 inbuilt Electric recliners,4509,48519,949749,The middle seat is loose  the stitching is coming undone at the seams and the leather is tearing,200.00,Multiple issues with this suite.  1. Stitching undone along right hand side of middle seat cushion of 3 seater suite. Tension thread has been damaged causing seam to pull apart. Unable to determine cause of damage.  2. Backrest out of alignment and loose on middle fixed seat of 3 seater suite. KD bracket bolts have loosened overtime from general use. This is a common issue for removable backrests.   Suite is in good condition.,1. Resewed stitching undone. Customer satisfied with repair.  2. Tightened backrest bracket bolts. Customer satisfied with repair.,2019-01-16 08:42:48,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Kaitlin Evans,Kaitlin Evans,2
Caringbah,CR,NSW Metro,45698,2017-08-16,Lauren,McMahon,laurenmcmahon1@hotmail.com,0402552047,2018-12-19 06:32:56,Millennia 3 seater,2570,57901,28602,This is the second time there has been a major safety issue. The previous warranty assessment was because smoke came out of the electric part on the back of the chairs and now the buzzing/crackling electrical sound is back whenever you use any of the recline buttons. This is a massive concern. Given that this is the second time and such a danger i want a new lounge (same one) as i dont trust the electrical component  i think its faulty.,190.00,On inspection I found that 2x cupholder did not work. I have replaced them and lounge works fine.,Customer is happy,2019-01-16 15:52:00,Finalised_technician,Trigger Button (Electric),Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Alicia Lahey,2
Mentone,ME,VIC,45708,2017-11-06,Nithin,Krishnan,nithin.k108@gmail.com,0451101190,2018-12-19 10:17:00,Element rhf corner chaise,3029,54867,101449,Lately we have been hearing the noise of the spring from the chaise every time we sit on or get off it.,130.00,The couch connectors have been incorrectly located at manufacture causing loud grinding noise when cm sits on cnr unit. NO ID label,I have relocated the affected connectors  issue resolved  cm happy   Job complete ( quote adjusted  report to be submitted on quote alteration approval),2019-01-16 09:00:06,Finalised_technician,Fasteners/Connectors,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Kaitlin Evans,Amie Clutterbuck,2
Hoppers Crossing,HG,VIC,46232,2018-12-24,Mandeep,Sharna,mandeepmandymandeep@gmail.com,0430811797,2018-12-29 10:11:58,Lannister Corner Lounge,3338,57874,97342,Leg not retracting,170.00,The RHF drive bar assembly on the RHF rec seat of suite has twisted resulting in extension assembly detaching  unable to close leg-rest. PO NO: 0603055510,I have replaced the RHF extension assembly enabling re-attachment of drive bar  issue resolved  cm happy. Job complete,2019-01-16 15:57:03,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Kaitlin Evans,Kirra Organ,2
MacGregor,MG,South QLD,46447,2012-04-07,Anthony,Mitropoulos,masterchief_481@hotmail.com,0403506684,2019-01-01 12:44:49,EXCELLENCE Corner Suite with right hand facing Chaise,4152,42166,245332,Stitching has come undone. Similar thing happened in March 2018 - logged a job and the technician came out and hand stitched it back. He said if it was to happen again then he would have to take the couch back to the office and stitch it back with a machine.,0.00,stitching has come apart again,repaired and delivered back,2019-01-16 15:03:05,Finalised_technician,Previously Repaired,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Kaitlin Evans,George Mylonas,2
Nunawading,NW,VIC,46456,2017-02-25,Jianbo,Chang,changjianbo@gmail.com,0466593717,2019-01-01 13:30:54,CHASER Recliner,3187,51066,266101,The recline seat is slanted to the left side. Kind of lost its balance.,170.00,* screws on LHF connector plate of backrest section had come loose and almost fallen out - hence the recliner slanting. * Customer house is extremely neat & tidy and all furniture is in excellent condition. Nothing to suggest this was customer cau,* Opened the dust covers of the backrest section to check why backrest would be slanting. * Checked that the frame had not cracked or was broken. There was no frame damage. * Tested the thread of the T-bolt nut to ensure no issue with bolt & nut - no issue * It appears that connector may not have been fastened tight enough when manufactured or delivered to customer. * Re-attached connector plate. * Also checked the RHF connector plate - noted that was also loose - repeated above steps to ensure no issue with frame and tbolt/nuts. No issues - appears to be same issue as LHF side. * Re-attached the loose connector on the RHF side as well. * Customer had another recliner - checked the connectors on that recliner as well. There appeared to be no issues with the connectors on the 2nd recliner,2019-01-16 08:46:45,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Kaitlin Evans,Kaitlin Evans,2
Dandenong,DG,VIC,46472,2017-07-08,MUHAMMAD,MEHDI,shamraizmehdi@hotmail.com,0434027140,2019-01-01 16:09:39,WHITSUNDAYS 3 Seater Sofa,3810,51052,184473,Both corners are tearing and the foam is coming out.,0.00,,,2019-01-16 09:47:42,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Bankstown,BN,NSW Metro,46483,2018-08-20,Baiba,Thomas,baibathomas@y7mail.com,0410426242,2019-01-01 19:10:48,Corinne Corner Chaise,2212,58828,896046,The stitching has been coming apart the last few weeks.  It needs to be fixed.  The sofa has had normal use,160.00,On inspection  the customer shown that broken seam on the middle seat. I'd check out other seats and cushions but not found any other broken seams. Fixed the seam to the satisfaction of the customer.,Job completed.,2019-01-16 15:53:39,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,Catherine Sal,2
Benowa,BE,South QLD,46520,2018-02-09,Brendan,Dore,bddore89@live.com.au,0452214040,2019-01-02 12:08:20,MONIKA Corner Lounge with Chaise,4213,58823,508516,MONIKA Corner Lounge with Chaise LIGHT GREY  The Middle of the lounge makes a squeaking sound which sound like the springs. Can someone please call me and arrange to come out and look at my lounge. The lounge has a 7 year warranty on the lounge.  Thank you Brendan,90.00,After examining inside the lounge several sections of timber were found to have either been cut short   screw missing or joins not fixed correctly . It’s hard to pin point the actual problem with the squeeking but I beleive it’s coming from the frame. The springs and other fixing were sprayed and webbing adjusted to eliminate these problems,To properly repair the frame the item will need to be takin off site and new sections of timber cut to fit properly . Steel brackets to be installed instead of the existing timber ones . The staples and screws which have been fitted incorrectly to be removed .,2019-01-16 12:45:49,Reselect,Frame,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Catherine Sal,Kaitlin Evans,2
Warana,WA,South QLD,46660,2016-08-30,Linda,Hockin,peter@hockin.net,0400014102,2019-01-03 14:30:10,Easton 3 Seater Sofa,4559,54902,410834,The foam/padding in the seats of the sofa has started to collapse to the point where they are becoming uncomfortable to sit in. Only myself and my husband reside at the property and we work during the day so there has not been excessive use. We are both aged in our 60s. In addition  the fabric itself is also deteriorating and I understand I shall need to submit a separate warranty claim for this.,890.00,Issue 1 .. the border foams around the pocket springs have detached. Also this foam has collapsed and so protrudes above the height of the PS module.  Issue 2 .. the PS modules in both recliners have softened and are not very supportive. Would need to be replaced Issue 3 .. both arm rests have flattened and indented. Both will require repacking Issue 4 .. the knee roll foam has also softened and so flattened - suggest this would be wear and tear,Took the 2 recliners of the 3RR to the workshop. Removed the fabric covering and all the seat foams. Replaced the knee roll foam. Rebuild the seats with all new foam and reassemble .. repack both arm tops and deliver to the customer.,2019-01-16 15:10:15,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Kaitlin Evans,Kelsey Oliffe,2
Campbellfield,CF,VIC,46676,2016-06-15,Majeda,Afaneh,ameerasix@yahoo.com,0437630057,2019-01-03 16:10:18,Kensington 3 Seater sofa,3047,51950,540663,In the photos above  they show my couch which is badly damaged and I have 3 years warranty and this is the third time I claim for these couches to be exchanged because they are not good quality. I would think that these couches would last 6 years not a maximum of 1 year. I have no animals or pets so this wasn’t caused by anything. These couches are only to sit on as a family. I would like to change the whole set I’ve got or get my money back because it really stresses me out not having presentable couches in the main lounge room. - Only one lounge damaged,0.00,,,2019-01-16 13:14:33,Changeover,,,,,,,Catherine Sal,,3
Dandenong,DG,VIC,46887,2014-01-05,Kirsten,North,kirstenb17@hotmail.com,0438175844,2019-01-05 16:12:11,Shale 3 seater sofa,3201,46602,104815,The middle seat of the couch sags when you sit on it,200.00,Middle seat cushion on 3 seater lost support due to broken zig zag spring  clip. Manufacturing issue.,Replaced replaced clip and zig zag spring. Job completed customer happy with repairs. Please note customer has also brought up softeness of seat cushion inserts/ pocket springs in seats which I have explained to customer is a wear and tear issue not manufacturing.,2019-01-16 08:36:12,Finalised_technician,Zig Zag Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,Kaitlin Evans,Catherine Sal,2
Joondalup,JP,WA,46944,2014-12-31,Lorraine,McKenzie,hughmck01@hotmail.com,1424404312,2019-01-06 19:13:35,Country 2.5 Seater sofa,6027,49751,827813,Foam has lost it's memory on the cushions and seats. Last photo is of our 2 seater which is fine,0.00,,,2019-01-16 10:53:25,Discount to Keep,,,,,,,Anyssa Chorvat,,3
Midland,MD,WA,46954,2016-11-29,Kayla,Trist,alex_trist@hotmail.com,0410511152,2019-01-06 23:13:32,MAGNUS CORNER SUITE,6155,53106,145974,The recliner electrical box has stopped working  it won’t recline the lounge.  Also the stitching has come loose and come undone.,190.00,Top stitching has come lose on the backrest of the LHF recliner  The transformer is broken,Installed and tested new transformer  Stitching done on affected area,2019-01-16 16:00:25,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kaitlin Evans,Mitchell Demnar,2
Nunawading,NW,VIC,46958,2018-12-01,Jayshil,Kanani,jayshil.kanani@gmail.com,0433405632,2019-01-07 08:47:25,Brigette 3 Seater sofa,3133,63387,305475,Hi   Please check an attached photos & fix the issue. I believe this is worst quality sofa as within ONE month the BUTTON from the sofa came off automatic. You can see the photos which will tell you the Button came off with whole thread that means this Sofa didn’t made with better quality. We hardly sit on this sofa as I got separate media room where I have leather sofa from you guys so this Brigette sofa didn’t use much then aslo I am getting problem.  Not happy with quality. I will wait for your response.  Thanks  Jayshil Kanani Mobile - 0433405632,160.00,Button on seat of 3 seater has come loose from broken tie that has cut from rubbing on the springs.,Replaced tie and secured button again  no other buttons were loose.,2019-01-16 08:43:30,Finalised_technician,Buttons,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Kaitlin Evans,Kaitlin Evans,2
Penrith,PH,NSW Metro,47018,2013-07-28,Tanya,Cambridge,dtctanya@yahoo.com.au,0417048365,2019-01-07 13:58:59,Cliffton Theatre Suite,2174,43332,914592,The lever for the chair in the above photo that has the recliner out is broken  you can pull the recliner out without pulling from under the seat,110.00,On inspection  the customer shown the handle was snapped on the left middle recliner. Replaced the parachute cable and placed the theatre seats into connectors.  Please note that a lot of food scrape and little things founder under the seats and the dust cover on the left side of arm pieces was broken which was caused by moving seats in a tight space.,Job completed.,2019-01-16 15:55:07,Finalised_technician,Trigger/Cable,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,George Mylonas,2
Helensvale,HE,South QLD,47131,2017-05-12,Ilze,Chapman,jilzes@gmail.com,0449798246,2019-01-08 12:03:06,Conrad Corner Chaise,4216,49971,393310,tearing on the seating,0.00,,,2019-01-16 09:15:21,Discount to Keep,,,,,,,Alicia Lahey,,3
Nunawading,NW,VIC,47150,2012-06-28,Trish,Mulipola,leamy.trish@bigpond.com,0416148056,2019-01-08 14:40:39,BERKELEY 3 seater recliner,3130,43139,148009,We went to open latch to recline and it broke.  So now doesnt recline,110.00,LHF recliner has broken trigger cable.,Replaced with new cable.,2019-01-16 08:44:21,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Kaitlin Evans,Kirra Organ,2
Helensvale,HE,South QLD,47156,2018-12-26,tony,calo,hrt30@msn.com,0409688274,2019-01-08 15:08:21,Delilah leather lounge,4227,54847,439481,not sure but the lounge has started to go like this could it be a bacteria from overseas on the lounge or is it a mould that could be harmful not sure nothing has been used on the lounge at all as in cleaning products,90.00,After examining the lounge there looks to be a colourful dots on the back and side of the lounge . It does not look like mould but more colour transfer from something   maybe wrapping . It is hard to determine how this has occurd but customer has noticed it when he got it back home .,A clean test was done on an area with the colourful marks . It did not remove to marks which tells me it’s either ink or something which is coming through the leather . It is hard to determine what it is .,2019-01-16 14:31:08,Finalised_technician,Mould/Moisture,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Kaitlin Evans,Catherine Sal,2
Virginia,VI,South QLD,47303,2016-11-07,Bonnie,McDuff,bonnie.mcduff@gmail.com,0430324340,2019-01-10 08:03:55,Aurora 2 seater,4108,53486,463266,The leg has cracked on the lounge. This is the 3rd time this has happened. Also the other lounges legs are bending. The centre beam at the front of the couch is now in as well. And the right arm of the couch is loose.,220.00,One foot had broken. The lhf arm rest was loose. The customer had removed the legs and though the kickboard was bowed. Inspection found no problem with the kickboard the problem was the floor was not level allowing the sofa to rock. The loose was was a result of a manufacture error. The connection bolt was crossed threaded into the Tnut and not tight. They installed one screw instead at manufacture.,4 new foot installed and arm rest repaired.,2019-01-16 15:06:02,Finalised_technician,Legs,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Kaitlin Evans,Catherine Sal,2
Capalaba,CA,South QLD,47331,2018-04-02,Aaron,Argent,aaronargent@gmail.com,0408721696,2019-01-10 10:51:18,SPARTACUS 6 Seater Corner Suite,4161,51203,420196,Recliner seat has a split along the seam  location is left side next the console that has the cup holders.  Images are the best I can do getting close up without causing more damage to area,160.00,the stitching has come apart on the lhf recliner seat side panel,hand stitched it back up customer happy,2019-01-16 15:04:07,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Kaitlin Evans,Sharmin Sultana,2
South Morang,SG,VIC,47346,2018-03-13,Maree,Evans,Maree_ce@yahoo.com.au,0431770584,2019-01-10 12:51:14,Ascot 3 Seater with 2 inbuilt recliners,3754,52741,807620,The right side of the couch has become Loose from the centre piece. I have attached photos of the right side and the left to show you the difference.,130.00,The Customer pointed out that the LH backrest was crooked. My inspecrion showed that the backrest wasn’t connected properly. It may no have been fitted correctly originally and has slipped up out of the bracket ,THe backrest was removed and refitted straight and is now ok ,2019-01-16 14:55:02,Finalised_technician,Fasteners/Connectors,Customer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Kaitlin Evans,Sharmin Sultana,2
Morayfield,MF,South QLD,47454,2016-01-26,Stacey,Johnston,sparklingstacies@yahoo.com.au,0428576895,2019-01-11 13:31:06,Spartacus,4510,51203,955484,The stitching is coming apart  not sure how it happened as only noticed when sat down,180.00,Stitching undone on seat cushion seams on both LHF and RHF recliners of two seater suite. Tension thread has been damaged causing seam to pull apart. Unable to determine cause of damage.   Both mechanisms are bent on this suite. The customer has not raised this as an issue. Customer has also modified the suite that the two seater console piece is no longer connected together but are now three separate pieces.,Resew stitching undone. Customer Satisfied with repair.    Invoiced at Call Out Fee $70.00  Report $20.00  1- Leg Roll  $90.00. Total invoiced excluding GST $180.00.,2019-01-16 08:42:15,Finalised_technician,Stitching,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Kaitlin Evans,Brenda Stewart,2
Warana,WA,South QLD,47511,2012-04-14,Coral,Matheson,neil.matheson.qld@gmail.com,,2019-01-12 09:57:10,Hampton 3 piece leather lounge,4556,42917,282917,Cable from the external lever to the recliner leg extension is broken. Not visible in the photos as it's not accessible. Lever pulls open  however there is no tension evident indicating the cable has broken or detached itself.,110.00,Trigger cable snapped at the handle end,Replaced trigger cable,2019-01-16 08:40:43,Finalised_technician,Trigger/Cable,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Kaitlin Evans,AMY BLATCH,2
Oxley,OX,South QLD,47541,2018-01-27,Ian,McDonald,ianpat74@hotmail.com,0407645107,2019-01-12 15:16:52,Millennia Electric Recliner,4118,57899,438287,The controls e.g up/down work occasionally e.g. you turn it on and it may work for 5 minutes. The controls stop working but the lights remain on. The control panel also gets hot.,130.00,,,2019-01-16 10:16:13,Finalised_technician,,,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,GRAHAM ,MACDONALD ,Rebecca Parfitt,,3
Braybrook,BK,VIC,47546,2018-12-02,ANNA,SPOLIDORO,2goanna59@live.com.au,0438515812,2019-01-12 16:47:44,GWEN Accent Rocking Chair,3041,63100,114584,A deep imprint  10cm long visible in the center of the back rest. This was cause by the way chair was packaged. Imprint caused by leg of chair being pressed against backrest for a long period of time. Have attempted to remove imprint but it remains deep and firm and is the focus of the chair. Visually very unappealing.,0.00,,,2019-01-16 10:56:55,Reselect,,,,,,,Catherine Sal,,3
Penrith,PH,NSW Metro,47580,2018-02-13,Roshni,Hubbard,roshnihubbard@gmail.com,0416246322,2019-01-13 13:44:03,Kensington 3 seater sofa + Kensington Recliners,2753,51951 + 51950,977048,3 Seater:  The seam of the lounge is coming undone. It is slowly tearing open as shown in the pictures. The condition if the lounge is neat and tidy with no other damage. I believe it is a manufacturing problem as it is across the seam only.  Recliners:  The lounge covering is beginning to crack and split. Concerned that this will continue and effect all areas of lounge. There is a 5 year guarantee on this product we have had the recliners for almost 3 years. Does the guarantee cover this or what can be done in regards to the covering.,0.00,,,2019-01-16 16:49:05,Discount to Keep,,,,,,,Catherine Sal,,3
Campbellfield,CF,VIC,47614,2018-01-11,LEE,HARDIE,bommerlee@hotmail.com,0402586170,2019-01-13 22:23:52,Jaxon suite,3046,56146,585770,I not sure how happened but I noticed it few days ago when I went to wipe it with cloth and seen the small tear no dogs have been near it at all,0.00,,,2019-01-16 17:05:25,Discount to Keep,,,,,,,Alicia Lahey,,3
Casula,CL,NSW Metro,47634,2018-11-17,Andleeb,Prasad,andleeb_a@hotmail.com,0411246682,2019-01-14 10:00:19,Bonza 3 Seater sofa,2170,51511,816211,In a pic I pointed where is the big Tear. All the visions on the sofas attached so can’t take the picture of actual tear. Please replace the sofa as soon as possible.,0.00,,,2019-01-16 11:51:45,Changeover,,,,,,,Catherine Sal,,3
