STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Coffs Harbour,CH,NSW,124398,2020-05-14,Debra,Leitch,dleitch@tpg.com.au,0435147007,2021-05-14 10:56:11,BLACK - SAN MARCO - Leather Electric Lift Chair,2450,604950002,255830,As per 2 photos attached  the black leather is lifting on the head rest of our San Remo electric lift chair. We bought a San Remo 3 x seater black leather lounge at the same time and there is no problem with the black leather on it. I have a leather lounge in another room which was purchased over10 years ago and there is no problem with the leather on it. I can only assume that there is a fault with the leather on the San Remo electric lift chair  as it is only just over 12 months old and we are a 2 person family and it has only been used by one person in the past 12 months.,90.00,The headrest of the recliner has begun to peel. Also the strap used as a sling for the remote that controls the mech has splits because its split hide.,I performed a clean test and the lounge is spotless. All the leather feels well looked after and aside from the compromised headrest the suite is in very good condition.  The headrest I believe considering its age  the condition of the rest of the suite and customer doesn't take any medication that could cause this damage  that there must've been an issue with the top coat and the sling leather is split hide  which has caused it to split  in conclusion deemed a manufacturing issue. I also want to raise that the customer really needs this chair as he is an amputee (arm) replaced hip and both knees  so taking offsite for any amount of time for repairs  may not be the best solution  just thought it was worth taking into consideration.,2021-07-22 09:26:45,Changeover,Peeling,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Kesaia Tavake,2
Benowa,BE,South QLD,125533,2019-06-28,Amie j,Frankcom,amiebrendon@hotmail.com,0411621590,2021-05-31 09:22:18,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,4211,590220001,547121,On one of the recliner’s you can feel the springs when you sit down  it’s like the padded section has slipped down and in two sections of the couch all the stitching has become loose,140.00,1st call out CM no show.  2nd call out 1) LHF seat foams have collapsed and moved around the pocket springs 2) 2nd from LHF back rest the internal flys holding the fabric cover in place have let go allowing to fabric to sit loosely. 3) the corner section back rest the internal flys holding the fabric cover in place have let go allowing to fabric to sit loosely. 4) RHF recliner foot rest is showing signs of pilling. 5) RHF seat foam is collapsing off the pocket springs at the front of seat,1) foam replacement required  2) would need to open up back rest to try and reconnect the flys to the back of the fabric cover and re secure. 3) would need to open up the corner section of lounge and try and reconnect the flys to the back of the fabric cover and re secure. 4) customer caused general wear and tear  5) foam replacement required.,2021-07-22 12:02:45,Reselect,Foam,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Catherine Sal,Marie Pollock,2
Butler,BU,WA,125732,2021-03-22,Sue,Langley,suelangley4@bigpond.com,0400081524,2021-06-02 13:35:18,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 2 Seater Sofa with Console and 2 Inbuilt Ele,6065,693180001,121522,The footrest on the  seat on the left will not recline and is stuck slightly out.  The headrest still works on this seat.  The power is okay to this seat.  This sofa is only 2 months old.,150.00,RHF recliner stopped working - recliner was stuck halfway in open position  Motor is fault and needs to be replaced,Motor removed to close recliner for CM  Mechanism secured so that CM can use recliner whilst waiting on a new motor. New motor installed and tested.,2021-07-22 12:24:19,Finalised_technician,Motor,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,Catherine Sal,2
Hoppers Crossing,HG,VIC,126001,2017-08-23,Bobby,Sofranoski,Bills@group33.com.au,0426612262,2021-06-06 15:08:25,DARK GREY - OMAHA - Corner Lounge,3037,567130002,67807,Couches have sunk and backing has torn as seen in the photos,820.00,1. Inspected to find LHF corner of third from right backrest  stitching had come undone for approximately 25-30cm. 2. RHF seat foam U/S  foams have compressed and are able to sit on frame edge. 3. Second from RHF Seat foam U/S  side-frames clearly able to be felt. 4. Third from RHF seat foam U/S  foam has compressed on the sides and side-frame clearly evident. 5. All backrest cushions are displaying loss of shape and compression whilst not U/S at the moment  customer requested it to be noted.,Completed corner backrest stitching repair  approximately 25-30cm as reflected in the quote. Completed inspection of the rest of the unit as per quote. Explained to the customer the need for manipulation of backrest cushions. Removed from site and replaced the three seat foams. we had to add extra strapping  as per the photos  to stop the same thing happening. I have amended the quote to reflect the supply and building of the seat foams.,2021-07-22 09:32:21,Finalised_technician,Stitching,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Catherine Sal,Jacob Rowe,2
Oxley,OX,South QLD,126232,2020-05-08,Michele,Scott,cello66@bigpond.com,0421866766,2021-06-09 14:38:58,CHARCOAL - MADDEN - Rocker Recliner.,4305,657880001,495902,I have noticed small bits of white foam on my living space floor for a few months now. Yesterday a much bigger piece was on the floor near my chair. I opened up the footrest mechanism and lay on the floor to look under and saw the damage as provided in photos. The mystery was finally revealed!,250.00,On inspection the customer complained of a hole in the underside of the kneeroll also the foam has got a hole in it . This appears to be caused due to it catching on the mechanism. otherwise chair is in good condition . I would deem this a manufacturing fault,To repair will require replacing the kneeroll foam and flying a patch over the hole in the black cloth cost to repair $160+gst Didn’t have appropriate foam for repair on first visit 22/7 - repaired as per quote. $160+gst,2021-07-22 17:09:28,Finalised_technician,Foam,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Catherine Sal,Naomi Hughes,2
Coffs Harbour,CH,NSW,126234,2017-05-28,Pauline,Thomson,paulinekayethomson@gmail.com,0422828598,2021-06-09 14:54:07,JET - ASHLEIGH - Electric Recliner,2450,534610001,227704,Bad workmanship has worn down the stuffing through normal use.,90.00,The dustcover is deteriating under all seats (5). On one of the single recliners the RHF armrest  the timber frame work is compromised and causing the soft fill to dip. On both single recliners and on the LHF seat of the 3 seater  the backrests have become all distorted and saggy  this is due to tears in the seam in the internal cushion  this is due to internal fabric lining is deteriating like the dustcover  compromising the composure of the cushion. The far LHF seat of the 3 seater has a broken KD bracket. Also both single recliners main seat foams have deteriated to the pint where the timber frame can be felt.,Callout and report ONLY,2021-07-22 12:59:28,Reselect,Lining,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Naomi Hughes,2
Mandurah,MN,WA,126787,2021-03-30,Amy,Squire,Spongee25@hotmail.com,0401902344,2021-06-17 12:50:49,DARK GREY - HOLLOWAY - Corner Lounge,6125,658160001,130075,The middle and the left sides of the couch has sunken springs and the padding feels flatten.  Really not happy that this has occurred after only 2 months of use. Its hard to show in an image,200.00,2-seater (on the left side of corner sofa) - middle two seats feels softer (feels like sinking-in) compared to rest of the seats. Two reasons:  1) Foam/filling is still settling-in so the it feels much softer where customer sits. Rest of the seats feels firmer. Currently this is normal wear & tear. I have explained customer that sofa has large seat cushion which is designed for extra comfort & relaxation it will feel much softer once the foam/filling have settled-in completely.  2) Main issue is the design of the sofa - there is wide gap between zigzag springs in-between two seats  as a result  the edges feel like sinking from middle section.  This is not easy to correct however to resolve the situation (temporarily) I have added some booster both sides on the middle section to give extra support  which has lifted the seats from the middle.  If this continues to sink-in more than we will need to look for other options.,This is not easy to correct however to resolve the situation (temporarily) I have added some booster both sides on the middle section to give extra support  which has lifted the seats from the middle. If this continues to sink-in more than we will need to look for other options.,2021-07-22 15:27:53,Finalised_technician,Zig Zag Springs,Design,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Catherine Sal,Troy Baldwin,2
Casula,CL,NSW Metro,126851,2021-06-16,Vipen,Sami,samiconsultancy@hotmail.com,0414979012,2021-06-18 13:07:18,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,2174,660970001,850044,head rest is working fine and mechanism is not working,190.00,On inspection of the lounge it was identified that the footrest recliner motor was inoperative.  Having checked the electrical components I identified that it was more than likely that the motor was at fault  however  the switch assembly too was questionable.  Ordering a new switch and motor.,Returned to CM's home.  I replaced the mechanism motor with a new motor.  Checked all the connections and the operation.  Everything worked well and CM was happy with the job.,2021-07-22 10:03:22,Finalised_technician,Motor,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Catherine Sal,Vaishnavi Ravichandran,2
Pakenham,PK,VIC,127182,2019-01-07,Mallory,Ristevski,Mcardell87@hotmail.com,0434482422,2021-06-23 09:13:18,STONE - SAN MARCO - Corner Lounge with Chaise,3815,577750002,816644,Using manual recliner last night when release cord pulled the handle and other piece came off,180.00,The cable was snapped. It's a material fault  no mis use of the product has been noticed.,Replaced the parachute trigger and cable.,2021-07-22 15:30:39,Finalised_technician,Trigger/Cable,Manufacturer,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Catherine Sal,Andy-Grace Elenoa Nonu,2
Port Macquarie,PM,NSW,127395,2018-10-01,Shirley,Barnes,garyshir@bigpond.net.au,0429368112,2021-06-26 12:27:01,BLACK - OPTIMUS - 3 Seater Sofa,2440,625820001,173356,One recliner has stopped working. Have no idea why it stopped working,150.00,LHF recliner of 3 seater leg rest stuck slightly out  I troubleshooted the issue to be a faulty motor.,Replaced the motor  correcting the issue. Job completed.,2021-07-22 12:08:19,Finalised_technician,Motor,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Mahmoud Jeblawi,2
Joondalup,JP,WA,127744,2020-09-22,Ayelu,Dugo,hawwii2006ag@yahoo.com,0413160424,2021-06-30 16:38:44,BLACK - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Recliners,6031,693230001,956905,I noticed on the middle of the sofa on the edges started pilling as on the photo above. I am not sure how it happened as I am looking after it very well and only cleaned it with cleaning product I bought with the sofa for 5 years guaranee.,90.00,1.  Reading lights on Centre Console - One of the 2 lights is not working - The wrong transformer has been used to power the lights - The lights have a 12Volt transformer and the recliners operate with a 29 Volt transformer. - A recliner transformer was plugged in to the light causing the  damage. _ The challenge is that these transformers are not clearly marked and both have the exact same connection plug going into the back of the recliner and the reading light socket. CM cannot be blamed for this mistake.  2. The top coat surface is starting to come off between the seats on the 3 seater. This is especially happening on the folds (welds) of the leather and where the leather is rubbing against the adjacent seat.  The leather on the sides of the  seats appears to be split hide. The top layer of the split hide is coming off.   A clean test did not reveal excessive dirt and no body oil was detected on the leather.  The area where the top coat is coming off is not a skin contact area,Sides of seats will continue to delaminate and cannot be repaired. Only option to repair will be to replace this leather with full grain tip crust leather.  Reading lights can be replace.  Transformers plugged in correctly for CM,2021-07-22 13:40:52,Reselect,Peeling,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Alicia Lahey,2
Oxley,OX,South QLD,127805,2020-07-01,abhishek,jain,78abhi@gmail.com,0475804203,2021-07-01 13:51:04,NAVY - NEBULA - 3 Seater with Inbuilt Electric Recliners,4068,688460005,497396,The USB port seems to be working as it does not charge my mobile. Another USB port on the other side of the couch is working.,130.00,3 seater- usb port not functioning on button controller on LHF side. Lounge in very good and clean condition. PO MG 202000671,New controller/usb installed.,2021-07-22 17:25:01,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Catherine Sal,Marie Pollock,2
MacGregor,MG,South QLD,127867,2021-06-28,Chad,Davis,chad.davis@suncorp.com.au,0412795010,2021-07-02 11:30:12,CHARCOAL - SPARTACUS - Corner Lounge,4121,688800001,370520,Please note one of the recliners do not operate.,110.00,On Inspection: RHF recliner trigger doesn't operate due to bent trigger cable - this may have occurred during transport.,Inspection & Report.  Removed faulty trigger cable and replaced with a new one. Recliner now operates as expected.,2021-07-22 10:14:39,Finalised_technician,Trigger/Cable,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Angela Hyde,Catherine Sal,2
Osborne Park,OP,WA,127975,2014-10-13,Sui-Ting,Ho,Suitingho710@hotmail.com,0425391655,2021-07-03 17:59:14,BLACK - ELBA - Corner Lounge with Chaise,6062,512230001,171796,I sat down in the Recliner and pulled the handle to recline and heard a crack and heard something fall down inside the seat. Now the handle is loose and the chair will not recline.,110.00,The trigger handle of the LHF recliner has snapped.,Replaced the trigger handle with a metal handle from stock.,2021-07-22 12:42:39,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Mahmoud Jeblawi,2
Gepps Cross,GC,SA,128087,2018-08-05,Rajinder,Kumar,raj.85@hotmail.com,0433979568,2021-07-05 12:14:33,ELEPHANT - ORACLE - Corner Lounge with Chaise,5087,507230001,1013038,Please see attached pics. Lounge is sagging and all the launge is uneven. From some part the stitching is opening and tearing. Thanks,160.00,Issue 1: LHF Seat Stitching has come undone. Issue 2: Customer complains that Back rest foam has collapsed not providing support. Cause is foam needs to be repositioned. Explained to Customer that occasionally foam needs to be re fluffed & showed him how to do this.,Issue 1: restitched Issue 2: Re fluffed  back rest foam x3.,2021-07-22 15:04:09,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Adelaide Eastern Suburbs,THE LEATHER DOCTOR,Craig,Rawson,Angela Hyde,Mahmoud Jeblawi,2
North Lakes,NS,South QLD,128236,2017-09-04,Andrea,Menadue,andreamenadue@gmail.com,0488188140,2021-07-06 14:40:21,MIDNIGHT - MARTIN - Corner Lounge with Chaise,4503,531100001,230246,lodging warranty claim on behalf of customer. Smart Care repaired the side panel as nail polish claim and when smart care replaced the panel they have told customer the inside frame is broken and will need to lodge a warranty claim.,200.00,lodging warranty claim on behalf of customer. Smart Care repaired the side panel as nail polish claim and when smart care replaced the panel they have told customer the inside frame is broken and will need to lodge a warranty claim,On inspection customer showed me that the RHF chaise armrest has collapsed. On further inspection i found that the arm rest timber along the top of the armrest has been pushed in and broken. I have repaired and reinforced this section with new timber and brackets which has fixed this issue.,2021-07-22 12:15:42,Finalised_technician,Frame,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Benowa,BE,South QLD,128436,2013-03-09,Melinda,Stuart,melb81au@hotmail.com,0408733766,2021-07-09 10:14:47,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,4306,435340001,377080,Trigger Action on both recliners have broken. Cannot recline foot rests or lay back recliner. Phoned Customer Service to receive new trigger actions to send out and for us to install. Amart are no longer able to supply these. Trigger Actions are not durable.,110.00,On inspection i found cable is snapped on chair. replaced snapped cable,I replaced snapped cable as per quote.,2021-07-22 10:29:09,Finalised_technician,Trigger/Cable,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Jacob Rowe,2
MacGregor,MG,South QLD,128552,2016-07-08,Ka Yan,Kam,kamsuper@hotmail.com,0423285358,2021-07-11 09:46:59,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,4105,534600001,300755,foot rest fabric is all ripped and seat sinking in,180.00,On inspection: 1. Foam badly compacted in the legroll of the RHF recliner.  2. Zipper underneath the legroll broken and fabric holding the foam in place ripped.,Inspection & Report.  1. Installed a high density foam booster inside the legroll. 2. Stitched the broken zipper shut. 3. Sewed a new piece of fabric over the top of the legroll to hold the foam in place.,2021-07-22 09:11:01,Finalised_technician,Stitching,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Angela Hyde,Jacob Rowe,2
Albury,AY,NSW,128755,2021-05-24,Fran,Blatchford,jfcarthew@yahoo.com,0405395055,2021-07-13 16:53:00,LIGHT GREY - SPARTACUS - Corner Lounge,2640,512030003,112124,We unpacked the lounge on 8/7/2021. The reclining mechanism on the double sofa piece does not operate. The cable is intact and properly connected  however it does not operate the reclining mechanism. If it was a simple matter of connecting the cable I would have done it. The other recliners are working properly on the other piece. The photos provided should help  but happy to take a phone call on 0405 395 055- Please text  message  to this cm and make anappointment    Thank you,110.00,The footrest on the RAF recliner piece would not open correctly. I inspected underneath & noticed the trigger cable was not connected to the release tag on the mechanism. It is possible the cable came disconnected during the transport at some stage.,I re-connected the trigger cable & the footrest started working correctly.   ID label: 202002012,2021-07-22 16:40:44,Finalised_technician,Trigger/Cable,Transport,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Catherine Sal,Vaishnavi Ravichandran,2
Gepps Cross,GC,SA,128850,2021-06-29,Sandeep,Kumar,sandeepkumar03102@gmail.com,0403787361,2021-07-14 18:58:18,GREY - BONZA - Corner Lounge RHF Chaise,5087,515150002,1105559,dust cover us ripped Ticket 288519 cm would like tech,130.00,Issue 1: Dust cover has torn. Cause most likely transport.,Issue 1: Replaced Dust cover with new.,2021-07-22 15:15:16,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Adelaide Eastern Suburbs,THE LEATHER DOCTOR,Craig,Rawson,Angela Hyde,Vaishnavi Ravichandran,2
Virginia,VI,South QLD,129323,2021-04-17,Dianne,Thatcher,di@thatcher.com.au,0409846471,2021-07-21 14:59:20,WHITE - CASSIDY - Queen Bed,4507,657820001,551931,This was delivered already damaged in the box and discovered by our assembler  Phil Falk  who was recommended by Amart Furniture.,0.00,,,2021-07-22 16:24:21,Changeover,,,,,,,Jessica Kyle,,3
