CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Oxley,OX,South QLD,137830,18-11-2019 00:00:00,Colin & Juanita,Manning,cnjmaning@gmail.com,0422335654,24-11-2021 15:16:41,BLACK - CAPELLO - Electric Recliner,4124,642570001,483708,The electric recliner action is not working.   A replacement power pack has been provided; however the fault persists.   The green indicator light on the power pack (when attached to the faukty chair) is constantly flashing  whereas that lights on power packs connected to our other recliners stay on.   I've  swapped it with a power pack from a fully functioning chair; however the result is the same.   Both power packs flash when attached to the faulty chair.,790.00,Cm raised multiple issues.   Front 2s 1. Dacron bunching on front rhf arm  causing a ridge to form. Front R   2. No electrical defect  operating correctly  original transformer was faulty though. 3. Dacron bunching on front rhf and lhf arms  causing ridges to form.  Lhf R of 3s 4. Dacron bunching on front lhf arm  causing a ridge to form. 5. Leather puckered at rear of lhf arm. Caused by misalignment of a/rest cushion  fitted too far back and butting against the rear section of the arm.  Rear R 6. Leather puckered at rear of lhf arm. Caused by misalignment of a/rest cushion  fitted too far back and butting against the rear section of the arm. 7. Dacron bunching on front lhf arm  causing a ridge to form.  Apart from the above issues  suite in very good condition but with multiple minor cat scratches across the arms  seats and backs.,Quote: - CF  QR - CF 1. int2. Replace Dacron over rhf arm. 2. No defect. 3. Int x2. Replace dacron on lhf and rhf arms. 4. Int2. Replace Dacron on lhf arm. 5. Int3. Realign frame of a/rest. 6. Int3. Realign frame of a/rest. 7. Int2. Replace Dacron on lhf arm.  9/2/22 Completed all approved repairs. Cm inspected and happy with all repairs.,16-02-2022 12:35:08,Finalised_technician,Filling - Dacron,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Catherine Sal,Marie Pollock,
CSC,Rouse Hill,RL,NSW Metro,140283,09-03-2021 00:00:00,Sean,Nugent,sean.nugent@fire.nsw.gov.au,0417025230,02-01-2022 11:30:12,LIGHT GREY - SALOON - Recliner,2150,583600001,33899,The reclining function has failed. The back of the recliner will not stay upright when the recliner is in the closed position.,390.00,During my investigation I discovered both sides of the timber where the backrests were cracked. This is a manufacturing issue that can be repaired onsite   Please note:  This is a manual recliner not electric,I removed the backrest  dust cover  the KD clips  and measured the sides cut 12mm ply  glued and screwed the timber to the sides reattached the KD clips and unsuccessfully attempted to reattach the backrest. Please contact the customer to discuss their options.,16-02-2022 15:58:27,Changeover,Frame,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Catherine Sal,Durga Prasad Lingannagari,
CSC,Townsville,TV,North QLD,140477,06-06-2017 00:00:00,Irenar,Harlock,lilitai@hotmail.com,0423732531,04-01-2022 14:51:32,MIDNIGHT - MARTIN - Corner Lounge with Chaise,4814,531100001,336856,The stitching has come undone on the Bollon chase which should not happen. It obviously hasn’t been stitched with quality.,180.00,MIDNIGHT - MARTIN - CORNER LOUNGE WITH RAF CHAISE  PURCHASED: 06/06/2022   1. Chaise: about 22cm of seat top seam stitching has come undone on LHS of seam closest to backrest.,Multiple layers to be joined. Handstitching repair done to close seam. Repair inspected by customer who was satisfied with the result.  Job completed.,16-02-2022 12:28:21,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Catherine Sal,Alex Broe,
CSC,Gepps Cross,GC,SA,140810,02-01-2022 00:00:00,Michelle,Johnson,limerick6164@gmail.com,0478781164,07-01-2022 14:14:48,CHARCOAL - SENTINAL - Electric Recliner,5125,625770001,1116781,USB is not working I received my chairs on Tuesday  January 4  and today Friday  January 7 I set up the chairs and I have discovered the USB on 1 of the chairs is not working. I understand this was floor stock but I was assured at the time of purchase that everything was in working order.,180.00,Customer not home for app.  USB port not working on single recliner,Replaced trigger buttons,16-02-2022 15:41:33,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Mahmoud Jeblawi,
CSC,Yamanto,YO,South QLD,141271,01-07-2018 00:00:00,Wayne,Martin,nijole.martin@gmail.com,0408754058,12-01-2022 11:59:07,BEIGE - MILLENNIA - 2 Seater Sofa,4125,624170002,739507,There is power coming into the sofa however the control panels on the chairs are all dead  there is no light indicating it is on and none of the electrics are working. As per photo on side is left up and we can't move it.,130.00,There is power coming into the sofa however the control panels on the chairs are all dead  there is no light indicating it is on and none of the electrics are working. As per photo on side is left up and we can't move it,On inspection customer showed me that none of the seats of the three seater lounge have power. On further inspection I found that the left-hand facing cupholder buttons were shorting out the rest of the electrical components. I have replaced the faulty cupholder with one supplied by the manufacturer which has fixed this issue.,16-02-2022 15:38:37,Finalised_technician,Trigger Button (Electric),Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Catherine Sal,Alicia Lahey,
CSC,Townsville,TV,North QLD,141358,08-04-2021 00:00:00,NEVILLE,GRUNSKE,neville.grunske@mail.com,0427143634,13-01-2022 11:44:03,BURNT ORANGE - JULIUS - 2 Seater with 2 Electric Recliners,4810,685440009,414931,"I had the R/H seat reclined and held the button to return it to the upright position. As it was closing  the last bit of the footrest seemed to vibrate while closing  and now there's no response from any of the buttons on the two seater. When you push any of the buttons  the lights flicker on the buttons  but nothing happens in regards to the reclining action. The lights under the 2 seater and the cupholder also do not turn on any more.",320.00,The customer reported that the recliners were not working and the lights were not working either.,On close inspection  I found that a cord had been “crushed/ broken” and this was the cause. I joined the cable with solder joins so that it could be confirmed that the damage to the cord was the fault. It was  I tested all  all good  however  the customer would like a new “junction” box with new cords. The damage could have been caused from delivery and that the placement of the cords was not checked  so that this sort of damage could not be done. I replaced the junction box with the one supplied  tested  all good.,16-02-2022 13:59:58,Finalised_technician,Trigger/Cable,Transport,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Catherine Sal,Alicia Lahey,
CSC,Oxley,OX,South QLD,141930,26-08-2021 00:00:00,Ajay,Bakshi,assettrealty@gmail.com,0435778899,19-01-2022 16:52:37,CHARCOAL - SENTINAL - 3 Seater,4306,625790001,523172,the power cover doesnot open.,110.00,Finger protector preventing USB port opening.,Removed finger protector $110,16-02-2022 12:05:29,Finalised_technician,Cables/Leads (Electric),Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Catherine Sal,Jessica Kyle,
CSC,Waurn Ponds,WS,VIC,142152,15-10-2018 00:00:00,Shirley,White,chefshirl57@gmail.com,0430403375,22-01-2022 12:49:40,BLACK - SAN MARCO - Corner Lounge with Chaise,3214,577750001,833486,The handle for the recliner has snapped so I can't use the recliner.,110.00,Customer unable to open recliner  upon inspection it showed that the cable was broken   Given good condition of suite  manufacturing issue,Replaced cable  Report photos,16-02-2022 12:08:10,Finalised_technician,Trigger/Cable,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Catherine Sal,Jessica Kyle,
CSC,Mackay,MK,North QLD,142369,24-09-2021 00:00:00,Jade,Edney,jade.ashlin.edney@gmail.com,0402610056,25-01-2022 10:33:36,LIGHT GREY - ANGUS - Right-Hand Facing 3 Seater Chaise with Sofa Bed,4802,689550001,408087,Upon pulling up the storage bit of my couch over the weekend I realised a plank of wood is now sticking through the material. I believe this to be wear and tear however as the couch is not old at all I’m upset. This isn’t even the bit of the couch that guests sleep on.,200.00,The customer had a concern with a piece of framework in the lift up lid of the chaise coming free on one end and coming through the dust cover. Also with the headrest of the LHF unit not sitting right.  Upon inspection the frame work on the liftable lid of the chaise had pulled free of its staples.  The headrest of the LHF unit  was not clipped in properly. I set the headrest in place properly.,To repair this  the staples were removed  and the frame piece was reset back in place. It was not damaged at all.  The frame was then screwed together. I added some steel brackets for extra support.  The holes were predrilled so as not to split the frame. I secured a piece of dust cover on the inside of the small tear  so there was no hole.  The customer was happy with the repair.,16-02-2022 14:13:31,Finalised_technician,Frame,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Catherine Sal,Tyler Dwyer,
CSC,Oxley,OX,South QLD,142404,14-06-2018 00:00:00,Alicia,Santa Cruz-Thompson,aliciasantacruzthompson@hotmail.com,0432457447,25-01-2022 14:41:22,BROWN - CHASER - Recliner,4301,510660001,446744,we have 2 of these lounges and they are both the same one a little bit wurse than the other.  when you sit on them and lean back a bit to put the foot rest up its like the back control bit has gone  it just doesnt really stop it keeps moving backwards.  not sure what might have caused this.    Shane Thompson has given me authority to act on his behalf,170.00,On inspection i found that all 4x Kd brackets are loose on both 2x R -chair.,I refitted loose kd brackets on 2 recliner chairs as per quote and tied up torn blk cover around KD brackets.,16-02-2022 12:03:24,Finalised_technician,KD Brackets,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Catherine Sal,Kesaia Tavake,
CSC,Toowoomba,TW,South QLD,142809,09-09-2017 00:00:00,MICHAEL,OFFORD,michael_offord.painter@hotmail.com,0412646547,31-01-2022 09:55:25,JET - ASHLEIGH - Theatre Suite,4370,554710002,363940,Stitching has come undone.  Thread has broken.,230.00,LHF seat on central fixed seat section had broken top stitch and failed stitch line along seam. Carried out manual stitch repair on failed seam line. Top stitch had frayed away and there was minimal thread left with which to carry out repair. Repaired as best possible and removed stray threads. RHF seat base had frayed top stitch threads which had not failed as yet. Removed stray threads and superglued top stitch line to prevent pulling of the thread.,Customer examined repair and was happy with the result.,16-02-2022 13:52:58,Finalised_technician,Pulled Thread,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Catherine Sal,Marie Pollock,
CSC,Port Macquarie,PM,NSW,142844,02-09-2020 00:00:00,Bruce,Jeffery,bje28281@gmail.com,,31-01-2022 13:04:00,BLACK - SAN MARCO - Leather Electric Recliner,2431,511280001,192792,Electric mechanical will not work. Checked and power is turned on and connected. Other recliners are working.,0.00,.,.,16-02-2022 11:59:26,Finalised_technician,No defect,No Defect,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Angela Hyde,
CSC,Maroochydore,MR,South QLD,142904,01-01-2020 00:00:00,Clinton,Chapman,rmountcons@bigpond.com,0407299217,31-01-2022 20:10:42,DARK GREY - PRESCOTT - Recliner,4560,649490001,847403,The release for the recliner has snapped and the recliner now does not open out,110.00,This customer's trigger had snapped and was no longer functional,We removed the failed trigger and replaced it with a newly ordered one Tested and all working as it should Repairs completed onsite.,16-02-2022 12:23:06,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Catherine Sal,Amanda Limbrick,
CSC,Virginia,VI,South QLD,142905,02-01-2016 00:00:00,Alexandra,Parsons,alexandraparsons86@gmail.com,0401137285,31-01-2022 20:28:21,PRADO - SAN MARCO - 3 Seater Sofa,4007,511290002,440519,All 3 power packs for reclining no longer work and couch is currently stuck as per photo.,120.00,Customer concern about a single electric recliner stopped working. The Inspection and assessment found the electric transformer faults and caused the recliner to stop working.,Replaced electric transformer on a single recliner. Customer Satisfied with the repairs.,16-02-2022 12:31:27,Finalised_technician,Transformer,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Catherine Sal,Tyler Dwyer,
CSC,Helensvale,HE,South QLD,142991,06-07-2020 00:00:00,Tina,Carusi,chisholm_33@live.com,0412551150,01-02-2022 17:08:38,BLACK - SAN MARCO - Leather Electric Recliner,4209,511280001,470554,On the single recliner the left hand corner of the foot rest catches when you open it & close it.,170.00,Recliner making clocking noise and getting stuck when closing.,Upon inspection there are two joins in the mechanism that are looks and hitting another part of the frame.  I have replaced mechanism and ok in functioning correctly and as intended.,16-02-2022 12:21:15,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Coomera PTY LTD,THE LEATHER DOCTOR,Bernadette,Wright,Catherine Sal,Marie Pollock,
CSC,Warana,WA,South QLD,143228,01-12-2018 00:00:00,Leanne,Fargnoli,lfargnoli@plastec.com.au,0411882196,04-02-2022 14:24:31,STEEL - BALLAMY - Lift Chair,4551,624530001,459991,Both arms appear to be loose.,130.00,The arms are held on inside the arm frame by small 25mm wood screws. On this lounge the wood-screws have come loose and on the LF arm the screw has come out completely.,Refit the wood screws and added an additional screw to try to keep the arms tight.,16-02-2022 14:03:21,Finalised_technician,Fasteners/Connectors,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Alex Broe,
CSC,Springwood,SW,South QLD,143534,29-01-2022 00:00:00,Graham,LUBACH,gjlubach@outlook.com,0417433872,08-02-2022 14:21:27,CHARCOAL - SENTINAL - 2 Seater,4127,625780001,263350,I have unpacked the new lounge only to find loose/looped thread in armrest  This is in an area of the Lounge that will cause problem and most likely get caught and break the thread resulting in stitching unraveling,160.00,On Inspection: Decorative stitching has a protruding loop at the front of the centre console section.,Inspection & Report. Repaired decorative stitching. Customer happy with the result.,16-02-2022 12:14:27,Finalised_technician,Stitching,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Catherine Sal,Andy-Grace Elenoa Nonu,
CSC,Lawnton,LA,South QLD,143673,15-06-2021 00:00:00,Warren,Stevens,wjkj4500@hotmail.com,0411151713,10-02-2022 11:13:38,CHARCOAL - SENTINAL - Electric Recliner,4500,625770001,413427,The chair is not reclining  the power is working. The lights and the head rest move  but unable to recline chair.,230.00,Multiple issues with this suite.  1. Footrest stuck in recline position on single stand alone electric recliner. Inspection has found motor wire has been severed. Mechanism has collapsed under customer's weight. Customer is heavy set and their weight may have caused damage. 2. Mechanism collapsed on single stand alone electric recliner. Customer is heavy set and their weight has likely caused damage to mechanism.   Recliner is in good condition.,1. Replaced motor. Customer satisfied with repair.  2. Replaced mechanism. Customer satisfied with repair.,16-02-2022 12:18:15,Finalised_technician,Motor,External Force,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Kayla Wilson,
