STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Auburn,AN,NSW Metro,128693,2020-05-28,Zeinab,Salam,Fawzigabr@hotmail.com,0403873787,2021-07-12 21:30:58,MID-GREY - HERCULES - 2 Seater with Inbuilt Electric Recliners.,2170,660960001,912830,Theres a big gap  very wobbly and uncomfortable to sit on.,320.00,Product Details: 660960001 MID-GREY - HERCULES - 2 Seater with Inbuilt Electric Recliners. Time since purchase: 1 year  1 month  2 weeks Name on order: Zeinab Salam Purchase date: 28/05/2020 Store Name: New South Wales - Auburn Sales order: 390-912830  Issue description Theres a big gap  very wobbly and uncomfortable to sit on. Product Details: 660960001 MID-GREY - HERCULES - 2 Seater with Inbuilt Electric Recliners. Time since purchase: 1 year  1 month  2 weeks Name on order: Zeinab Salam Purchase date: 28/05/2020 Store Name: New South Wales - Auburn Sales order: 390-912830  Issue description Theres a big gap  very wobbly and uncomfortable to sit on.,On inspection  the customer complained 1/ Wifi console box gapping 2/ Control button of single recliner  the USB port broken 3/ RHF 2S recliner slant to the right Further inspection  the cause 1/ Plastic capping broken  replaced with a new one 2/ Replace control button 3/ The mech was bent and replaced with a new one Job done.,2021-12-06 16:44:24,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Troy Baldwin,Naomi Hughes,2
Glendale,WY,NSW Metro,134985,2021-07-17,Valma,Bolwell,vmaryb@tpg.com.au,1422333343,2021-10-14 16:00:30,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,2264,590950001,838848,1 of the recliners on 2 seater went to use last night and when I tried to put up foot rest the lever was just loose feels like spring or something has came of.,110.00,The customer reported that the RHF recliner would not open  this is due to the trigger being caught up in the mechanism.,Released the trigger from the mechanism and bent in to place.   The customer is difficult and was complaining about seams that don’t line up on the 3RR but they are perfectly normal.,2021-12-06 11:03:06,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Troy Baldwin,Jacob Rowe,2
Logan Central,LC,South QLD,135460,2018-05-21,Patricia,Clancy,tntclancy@hotmail.com,0432259629,2021-10-21 13:22:24,CHARCOAL - CRESSIDA - 3 Seater,4132,594230001,331139,There is something wrong with the electrical switching in the couch as it goes chairs go up and down when the couch is turned on I think there's a shortage with the electrical equipment,460.00,Additional issues raised by cm after cupholders repairs (upon testing). 3rr 1. Lhf and rhf cupholders faulty  shorting out the circuit.  2. Rhf recliner mec has failed on rhf side  catching on itself causing the motors front mounting bracket to snap and bend the front cross bar. Due to excessive wear of pivot points.  3. Lhf recliner mec has failed on lhf side  catching on itself. Due to excessive wear of pivot points.  Apart from the above issues  suite in very good condition,Parts required - 2x 358s mecs  Quote: - CF  QR - CF 1. Int3 x2. Install 2x new cupholders supplied by Amart. Completed. 2. M2  e1. Install new motor and mec supplied by Amart.  3. M2. Install new mec supplied by Amart.  30/11/21 Completed approved repairs,2021-12-06 16:25:23,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Vaishnavi Ravichandran,2
Capalaba,CA,South QLD,137555,2021-11-21,Julie,Dukker,julie.dukker@yahoo.com,0408522523,2021-11-21 12:32:56,CHARCOAL - SENTINAL - 3 Seater,4163,625790001,462469,Hello we purchased the sentinal back in September and we recently went to use one of the charging ports pictured  is not working   we have tried a different cord and it isn't working with a different cord either which proves its the port not the cable   could we please have this rectified asap as we waited a long while for this lounge and one of the reasons we bought it was for all the charging points ect  Thank you,120.00,the lhf usb is not working at all.,replaced usb buttons now working fine.,2021-12-06 17:26:21,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Troy Baldwin,Naomi Hughes,2
Oxley,OX,South QLD,138449,2021-03-21,Leeanne,Gray,leeannegray@gmail.com,0406477358,2021-12-03 14:20:42,DARK GREY - SOPHIE MK2 - Double Bed.,4078,655240001,512955,MIDDLE SUPPORTING BEAM IS BENT.  METAL HAS WARPED.,0.00,,,2021-12-06 13:36:29,Hardgoods,,,,,,,Angela Hyde,,3
Maroochydore,MR,South QLD,138465,2021-11-05,Catherine,Keogh-Byrne,keoghbyrne@msn.com,0409267987,2021-12-03 17:03:04,WHITE - AMARI - Outdoor Sunlounge,4566,654040001,874163,When sitting up from laying on the sun lounge part of the fabric/mesh popped up and out of the frame.,0.00,,,2021-12-06 16:17:07,Hardgoods,,,,,,,Angela Hyde,,3
Everton Park,EK,South QLD,138497,2021-11-28,Sarah,Welk,Sarah.welk@outlook.com,0430027239,2021-12-04 14:15:16,WHEAT - SOPHIE MK2 - Queen Bed.,4171,655200002,126497,One of the legs has a crack through it,0.00,,,2021-12-06 13:04:13,Hardgoods,,,,,,,Asraful Islam,,3
