STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Penrith,PH,NSW Metro,127295,2020-05-13,Matthew,Davies,Mdavis90@hotmail.com,0420493014,2021-06-24 14:50:11,BLACK - CORTENZA - Corner Lounge,2759,675430001,1056536,The support beneath the cushion  has seemed to have collapsed. the lounge gave way as a guest was sitting on it. what has caused the damage is a good question  lounge is just over 1 year old and this particular section in the lounge is rarely used.,90.00,- Attended customers residence to perform report. - Upon inspection found LHF side of corner seat had collapsed  this had occurred because the part of the frame that holds the EK clips with zig zag springs has failed due to the staples coming out of the frame. When the staples have failed this has also caused some of the connecting section of frame to break. - Likely Cause - Manufacturing - Lounge was in clean condition.,- This can be repaired but is a major offsite repair as two sections of frame need replacing and all zig zag springs need reinstalling.  NOTE  Have added repair costs to quote for review. Thank you.,2021-09-16 14:41:37,Changeover,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Michaela Nicholson,2
Springwood,SW,South QLD,127559,2021-01-12,Rachel,Clulee,gullsfam@bigpond.com.au,0402708773,2021-06-28 17:25:08,BEIGE - CAPELLO - Electric Recliner,4152,642570002,254297,3 seater - Foot rests are on an angle  3 x recliners - headrests do not operate properly and make a big clunk noise.,170.00,the rhf mechanism is bent and the footrest is on a lean  plus 3 of the single headrests are very loose and wobble around when using them  i cant see the problem until i pull them apart.,i replaced the rhf mechanism and it has made no difference footrest still on a lean  plus all the recliner headrest are very loose as the nylon bushes are to small and the headrest arm is not fitting on it well therefore the headrest wobbles a lot and customer is not happy as he has waited for the mechanism to turn already.,2021-09-16 15:53:47,Reselect,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Andy-Grace Elenoa Nonu,2
Bankstown,BN,NSW Metro,127816,2019-11-09,Brad,Callen,Callen_23@hotmail.com,0423120891,2021-07-01 15:06:36,CHARCOAL - SPARTACUS - 3 Seater Sofa,2560,512010001,914792,Recliner hard to operate  doesn’t  sit level when foot rest is up.  Difficult to lower recliner. Mechanism feels notchy. Recliner handles hard to pull.,90.00,Issue 1. Mech bent x 3 Issue 2. Pocket springs x 4 Issue 3Legroll  material torn x2,Q & R,2021-09-16 12:20:49,Reselect,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Linda Leamon,2
Rouse Hill,RL,NSW Metro,128793,2019-06-23,Tiahn,Levinge,Tiahn.levinge@hotmail.com,0435753044,2021-07-14 11:42:36,LIGHT GREY - ABBY - 3 Seater Sofa,2749,616170002,11417,The stuffing in the cushions seem to be clumpy and stiff and the seams ripped at the back of the cushion as shown- same on the 2 seater ABBY,250.00,Product Details: 616170002 LIGHT GREY - ABBY - 3 Seater Sofa Time since purchase: 2 years  0 months  3 weeks Name on order: Tiahn Levinge Purchase date: 23/06/2019 Store Name: New South Wales - Rouse Hill Sales order: 458-11417  Issue description The stuffing in the cushions seem to be clumpy and stiff and the seams ripped at the back of the cushion as shown- same on the 2 seater ABBY  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery)	$70.00	1	$70.00	 QUOTE/REPORT - Report if required	$20.00	1	$20.00	 Adjustment 19.07.21: S1 Stitching	$70.00	1	$70.00	 Accepted Quote Total:	$160.00,On inspection  the customer complained both back cushions 2.5S were out of shape and torn fabric. I explained to the customer the soft fill material won't be able to hold the shape by itself and regular puff up can help keep the cushion in better shape. Called ACS to get approval of $250 and explained that the fabric was very dedicated and easy to tear apart. I added underlying fabric to reinforce the area and stitch up both back cushion to the best possible finish. Job done.,2021-09-16 14:52:15,Finalised_technician,Lining,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Naomi Hughes,2
Coffs Harbour,CH,NSW,129333,2020-03-24,Tammy,Jerrett,tamstar74@live.com.au,0456425860,2021-07-21 16:20:53,BLACK - OPTIMUS - Electric Recliner,2460,625800001,246422,There is an electrical issue as  button for up and down and the reset button have stopped working and lounge is stuck in current position,330.00,The single seat was stuck reclined due to the mechanism collapsing and compressing so low that when reclining the base has swooped and hit the electrical housing on the motor  compromising the motor.,I replaced the mechanism and the motor which corrected the problem. Job completed. I really apologise  I did forget to get the ID label.,2021-09-16 16:30:42,Finalised_technician,Mechanism,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Troy Baldwin,2
Tweed Heads,TH,NSW,130050,2018-06-11,Mathew,McPherson,mathewmcpherson@icloud.com,0413240130,2021-08-01 10:12:20,JET - MAGNUS - Corner Lounge,4221,531060001,799095,4 out of the 5 seats have lifted foam and either is distorting the chair or uncomfortable to sit on. The lounge dr has been previously to fix one end seat and said that the foam underneath does not seem to be glued so lifting will occur with use. We have now noticed the other 4 seated areas doing the same.,600.00,The glue has let go on the remaining 4 seat foam toppers  This is a layer of foam in a zipped pocket which gets glue down but not enough glue has been used  It causes a bulge in the top of the seat as it creases,Pull out all 4 foams and and replace with new foam and Dacron 15/09/21 work completed all seats renewed and glued,2021-09-16 15:29:51,Finalised_technician,Foam,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Angela Hyde,Troy Baldwin,2
Cairns,CN,North QLD,130454,2019-07-27,GAIL,POPE,gail.pope@hotmail.com,0428926870,2021-08-06 14:35:57,BEIGE - SAN MARCO - Leather Electric Recliner,4849,511280005,423287,LEATHER IS STARTING TO PEEL IN PLACES ON HEAD REST AND ON ARM RESTS AND ON SEAT BASE- ADDED MORE PHOTOS TO SALES ORDER 423287,270.00,One of the single recliners only - head rest pigment has peeled/worn. LHF side of the leg roll pigment has lifted. Pigment is cracking and peeled. Pigment has lifted on the raised seams. This has also happened on the raised seam at the back of the LHF armrest. On same recliner the footrest is starting to crack. This is split hide. The headrest area has some oil contamination. CM says they clean the lounge every 2 months and wipe over with a damp cloth in between. No children. No pets. On high blood pressure medication. Noticed and reported. Started small and has grown. Multiple panel replacements only. There would also be a lot of travel to pickup and deliver.,CF + Report,2021-09-16 09:50:41,Changeover,Peeling,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Catherine Sal,Troy Baldwin,2
Lawnton,LA,South QLD,130607,2020-01-30,Caitlin,Blackburn,caitlinblackburn89@hotmail.com,0419739581,2021-08-09 11:46:48,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4500,657890001,404258,Reclining on the left of the couch gets stuck up majority of the time.  Stuffing/padding underneath the couch seems to be coming loose.,170.00,Multiple issues with this suite. 1. Footrest hard to close and leaning to one side on LHF recliner of 3 seater suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Customer is heavy set and their weight has likely caused damage. Unable to determine cause of damage.  2. Customer concerned with foam pieces falling out from back of LHF recliner of 3 seater suite. Inspection has found evidences of rodents inside the seat cushion. Rodents have likely eaten foam causing parts of seat cushion to fall out.  Suite is in reasonable condition.,Replaced mechanism. Customer satisfied with repair.,2021-09-16 16:57:37,Finalised_technician,Mechanism,External Force,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Jessica Kyle,2
Ballina,BA,NSW,130817,2014-01-10,Marilyn,Keevers,mandandcol@gmail.com,0427280904,2021-08-12 08:27:54,DARK BROWN - CEDAR FALLS - Recliner,2477,277470002,155568,Plastic lever to cable has broken.,150.00,trigger cable had snapped  nad was unable to open recliner.,replaced trigger cable old for new  parts supplied by Amart spares.,2021-09-16 10:46:45,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Catherine Sal,Brenda Stewart,2
Capalaba,CA,South QLD,131468,2016-10-09,Julie,Mcguire,jmcgu160@gmail.com,0432971453,2021-08-21 15:55:51,BLACK - ROCCO - Leather Corner Lounge Suite,4164,511270002,390395,THE LOUNGE IS COMING APART DOWN THE BOTTOM AS PER THE PHOTO'S  PEELING OFF,330.00,the dust covers are torn on all 6 pieces,replaced all dust covers customer happy,2021-09-16 12:00:26,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Brenda Stewart,2
MacGregor,MG,South QLD,131533,2019-02-26,FRANCOIS,TAWADROUS,fearow22@gmail.com,0429799976,2021-08-22 19:23:45,LIGHT GREY - BRIGETTE - 2 Seater Sofa,4169,633860001,347200,2 Buttons have come off. Bad quality stitching. We have requested to repair multiple times since purchase,200.00,Job request states that 2 buttons have come loose. Upon inspection found that 2 buttons had come loose on 2s lounge and 1 button on 3s lounge. This has occurred under normal use and is a design flaw due to the button strings rubbing on the timber frame.,Performed assessment and report. Lounge is otherwise in perfect condition and well looked after. Was able to repair onsite. Customer very happy.,2021-09-16 10:14:37,Finalised_technician,Buttons,Design,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Angela Hyde,Jacob Rowe,2
Darwin,DN,NT,131552,2018-10-10,pamidutt,valluru,pamedval@yahoo.in,0456666885,2021-08-23 11:02:49,CHARCOAL - ALFRED - Fabric Recliner,812,584770001,101575,the 3 seater cushion needs attention (need cushioning) the single recliner does not recline and the foot extending bit is mechanically damaged and the cushion is needing attention  as well. i cannot show the damage in photos as the damage is internal   we have relocated from 15/140 dickward drive to 14 tennison crescent as well,90.00,The mechanism in one of the single recliners is bent & making contact with the base rails. The mechanism in the other single recliner is bent & causes the seat to lean when reclined. The foams/pocket springs in the three seat cushions of the 3 seater have collapsed & causes the CX to sink down too far when sitting.,Q & R only.,2021-09-16 11:38:41,Discount to Keep,Mechanism,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Angela Hyde,Jessica Kyle,2
Beenleigh,BL,South QLD,131760,2020-04-06,Rosalind,Frederiksen,ros176@hotmail.com,0448282560,2021-08-25 16:42:27,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4205,657890001,134752,One chair has arm that looks to be slightly bent out  other chair seems to be getting lower to floor,350.00,One chair has arm that looks to be slightly bent out  other chair seems to be getting lower to floor  On arrival customer showed me that one of the single recliners has gone soft on the seat. On further inspection I found that the seat foam has collapsed and when you sit in the recliner it feels like sitting in a hole. I found no damage to the zig zag springs etc and in my opinion the seat foam has collapsed. To fix this issue I would need the supplier to provide a new seat foam to suit this recliner.  The customer also mentioned that her son believes that the rhf armrest on the other single recliner is on an angle. On further inspection I found that there is no issue with the armrest   it is not on an angle and everything is done up tight. Customer agrees,15.09.21   On inspection customer showed me that the foam is soft on the single seat  I have replaced the seat foam with new firmer foam and the customer is happy.,2021-09-16 15:57:58,Finalised_technician,Foam,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Brenda Stewart,2
Springwood,SW,South QLD,131950,2021-07-18,Nicola,Rushton,nixrushton@gmail.com,0459929884,2021-08-28 19:36:59,CHARCOAL - SENTINAL - 3 Seater,4000,625790001,258170,Spring spontaneously detached,200.00,Job request states that zig zag spring has come loose. Customer states she wasn't even  using lounge when she heard it come loose. Lounge is otherwise in perfect condition and well looked after. Cause is due to zig zag springs only being stapled to frame instead of being screwed into timber.,Performed assessment and report. Was able to repair onsite. Customer very happy.,2021-09-16 10:09:27,Finalised_technician,Zig Zag Springs,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Angela Hyde,Vaishnavi Ravichandran,2
Benowa,BE,South QLD,132238,2018-06-27,Dawn,McCarthy,dm.mccarthy@bigpond.com,0406695861,2021-09-02 13:25:54,GREY - JAXON - Recliner,4214,563760001,533010,The internal handle/lever of the recliner has broken the the seat will not recline.,110.00,1) single recliner trigger handle has broken internally due to plastic trigger handle,1) replaced handle with new metal unit and tested all in working order.,2021-09-16 09:28:50,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Angela Hyde,Vaishnavi Ravichandran,2
Cockburn,CB,WA,132668,2021-01-17,Lauren,Davies,neilthehandyman@hotmail.com,0400906549,2021-09-09 14:58:02,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,6164,649500001,316067,Left side seat recliner on one chair isn’t working. If you pull the handle nothing happens,110.00,The release leaver on the RHF recliner has come lose The system is a non standard system that if tightened the bushings cease against the bolt . The recliner  bolt threads into the mechanism  can unscrew by hand  there is no resistance for it to stay in place.,The system reinstalled with some locktite  but if the bolt grabs resistance when used it could unthread,2021-09-16 10:07:13,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Mahmoud Jeblawi,2
