STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Oxley,OX,South QLD,111726,2019-06-21,karen,siddle,karana3@msn.com,0403847065,2020-11-28 10:45:12,CHARCOAL - SENTINAL - 3 Seater,4305,625790001,473711,The electricity on o and off button shows as on but there seems to be bad connection within the lounge or motor is not working   no lights come on controls nor does it recline due to no power to recliner on both sides control I guess  and no power to lights   power points   snd USB points on central console  and no lights blue led lights under front of lounge either.,240.00,On inspection the customer complained that the recliners weren’t working .   I found the fault to be with the transformer   I replaced this and the footrests  headrests and centre console all worked however the strip lights and cup holder lights didn’t work.  I disconnected the lights and left recliners working so customer can use them,aCTION TAKEN/REPAIR REQUIRED  To repair this issue will require new junction/usb  box and wiring for lights and also new strip light just in case . I’m unsure if there is an issue with the cup holders as I couldn’t test them   if possible supply these also . Also requires transformer to replace one supplied by lrg.  QUOTE (use below pricelist as guide)  First call  Cf $70 Report $20 Total $90  Quote  Cf $70 Int3 x3 $120 (electrics/cup holders) Total $190  24/3  repaired as  replaced wiring for lighting on 3str. UBS had just lose bolt so no need to replace. No further action required   Cf $70 Int3 x2 - $40 Total $150,2021-03-26 13:15:56,Finalised_technician,Cables/Leads (Electric),Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,AMY BLATCH,Naomi Hughes,2
Cairns,CN,North QLD,113190,2016-07-02,Emma,Hughes,emma.hughes2@lionco.com,0458966063,2020-12-18 11:07:07,CHARCOAL - SPARTACUS - Corner Lounge,4883,512030002,349449,The recliner next to the arm rest seems to come out on an angle  I think the end recliner and console need attention,520.00,LHF recliner backrest frame is loose and twisting. Same recliner mechanism has bent extending arms Console lid hinges need replacing,Removed backrest cover. Cut to fit reinforcing timber glued and screwed into place. Reassembled. Removed and replaced mech. Removed and replaced console lid hinges. Returned to CM 11/3/21 and reassembled,2021-03-26 17:08:03,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Richelle Suna,2
Hoppers Crossing,HG,VIC,114893,2018-04-07,Darlene,George,free.spirit.298@hotmail.com,0418317949,2021-01-08 16:49:51,CHARCOAL - CRESSIDA - 2 Seater,3029,624160001,82117,It appears that the rivet that holds the foot rest arms has broken. I have no idea what has caused the rivet to break.,170.00,Failed rec mech on RHF seat of 2S with centre console unit. PO NO: 055 3009935 Couch in well used but clean and tidy condition (3),On inspection a rivet installed at manufacture has failed (detached) from the LHF leg rest support assembly  resulting in the rec seat not being able to be used as a recliner. While on-site i have replaced the failed rec mech using parts supplied  issue resolved  cm happy. Job complete,2021-03-26 13:25:43,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Richelle Suna,2
Cannington,CT,WA,115709,2018-09-01,jan,green,jan@greenselectrical.com.au,0408092085,2021-01-17 12:36:53,STEEL - BALLAMY - 2 Seater Sofa with In Built Recliners,6152,624540001,514526,when pulling up chair foot to recline it doesnt recline properly and also is quite loose  there is also a clicking noise in the left hand side only pus chair seems to sage to the left,90.00,The customer pointed out the rhf recliner is wobbly  I sat on the chair and did not feel to wobbly  but the front footrest metal section catches when opening and closing. This is due to a bent mechanism  I will order one,???? Spare parts emailed me that the mechanism is discontinued and can’t be supplied,2021-03-26 13:40:11,Discount to Keep,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Brenda Stewart,2
Townsville,TV,North QLD,117048,2019-01-24,Michelle,Winthrop,jamesandmichelle@westnet.com.au,0438408917,2021-02-02 10:04:05,BLACK - THEODORE - Corner Lounge,4814,578770001,363071,Hi  We just pulled our couch apart and noticed a hole in-between two of the couches.  On closer inspection of the couch we have found different spots where damage has started to occur.  Michelle,90.00,Theodore Corner Black Leather Lounge 6STR  Purchased:24.01.19   Issue: leather tearing  cracking and peeling   1. Armless chair #1: Leather tearing near front LHF corner of seat cushion. Side panel used is likely split-hide leather. It is weak and pieces of leather can easily be pulled off this small panel.  2. Armless chair #2 - to RHS of the corner unit: legroll panel showing signs of pigment cracking along the top of the panel and also front side panel on LHS corner. This appears to be a weaker area of possibly split-hide.  3. Corner unit: seat cushion - front LHF side corner panel cracking. It appears  4. Armless chair #3 - to LHS of corner unit: seat cushion - front LHF side corner panel cracking.   5. LHF end recliner: legroll panel showing signs of pigment cracking along the top of the panel. This appears to be a weaker area of possibly split-hide.  6. RHF end recliner: seat cushion - LHF side panels pigment cracking.,7. RHF end recliner: pigment peeling mainly on the headrest with a few small spots on the middle and lumbar backrest cushion surfaces. This appears to be customer related as the surfaces were oily to look at and touch. A small fissure was also noted to be developing in the top middle area of the legroll.  I pointed out to the customer that the peeling on the headrest and backrest areas were likely from surface contaminants not being adequately / regularly removed through cleaning.  The customer has a cleaning kit. She says she generally cleans the lounge during the school holidays.  Clean test done and a medium level of surface soiling found.  *** Insufficient space to put remainder of report - - please see 'Notes' ***  The majority of problems seem to be manufacturing issues related to the quality of leather selections used in the construction of the upholstery coverings.  I have seen these same issues on other THEODORE leather lounges that I have done inspections on.  CF + R/Q = 90,2021-03-26 15:00:15,Reselect,Cracking,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Emily Muir-Stokes,2
Springwood,SW,South QLD,117839,2017-10-20,Gail,Gallagher,gailmg@optusnet.com.au,0412829159,2021-02-11 14:49:56,BEIGE - MILLENNIA - 3 Seater Sofa,4127,579010002,210704,Collapse of mechanism and padding in both lounges at the same end  Something is broken under this end and when chair is reclined it rocks like a bolt has broken,580.00,1st 3rr: 1. Rhf seat foam failed  lost memory causing leg roll to collapse and fold in underneath the front rail when closing. 2. Rhf recl mech not adequately fastened at rear  causing it to wobble when extended.   2nd 3rr: 3. Rhf seat foam failed  lost memory causing leg roll to collapse and fold in underneath the front rail when closing. 4. Rhf recl leg roll stitching failed and zip damaged  slider was bent  manufacturing failure. 5. Rhf and lhf recl  Loose kd brackets causing b/rest misalignment.  - suite it good condition apart from the above issues.,1. Supply and install new seat foam. 2. Refasten mechanism. 3. Supply and install new seat foam. 4. Stitching repair  supply new zip slider and stitching repair. 5. Tighten kd brackets.  Repairs completed on site 12/3/21,2021-03-26 17:12:01,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Richelle Suna,2
Morayfield,MF,South QLD,119513,2017-11-24,Richard,Droughton,rs.droughton@hotmail.com,0428693101,2021-03-05 16:05:47,JET - MAGNUS - Corner Lounge,4510,531060001,986347,The padding under the exterior upholstery  has become lumpy & uncomfortable  to sit on. There are 2 chairs that have been affected  and one of the chairs appears to been sagging. The photo of the chair is the worst affected and second chair is the recliner. We are extremely house proud  and so  look after our furniture with care. We believe the problem to be a manufacturing issue.,260.00,Multiple issues with this suite. 1. Customer concerned about lump in seat cushion on middle fixed seat of corner suite. Top foam layer of seat cushion has unglued and is bunching under general seated use. Glue used appears to have failed.  2. RHF electric recliner of corner suite stuck in upright position. Inspection has found transformer to be faulty. Faulty part in manufacture.  3. Customer concerned with backrest sitting out of alignment on middle fixed seat of corner suite. Inspection has found backrest KD and connecting bracket bolts have loosened overtime from general use. High use area wear and tear.   Suite is in good condition.,1. Reglued top foam insert. Customer satisfied with repair.  2. Replaced transformer. Customer satisfied with repair.  3. Tightened backrest bracket bolts. Backrest still sitting slightly out of allignment however looseness no longer an issue. Customer accepting of alignment issue being a result of the lounge design.,2021-03-26 11:13:21,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Richelle Suna,2
Mackay,MK,North QLD,119703,2020-05-14,Rachael,Halls,rachy1824@hotmail.com,0422535310,2021-03-08 16:54:29,WHEAT - LIVERPOOL - Corner Lounge,4740,669110002,390462,One cushion seems to have sunken especially on the edge of the seat where it meets the cushion next to it. It’s now very uncomfortable to sit on that spot  that area is a lot lower than the rest of the lounge.,200.00,The customer had a concern with the edges of the seat cushions sinking on the 2 seat module between the chaise and corner unit.  I disconnected the modules and tipped the 2 seat module on its back.  I noticed that none of the units had the feet installed. I opened the zip and removed the packet of feet.  The customer asked if the feet had to be installed?  I said it will prevent the leather covering from being damaged from sitting on the floor.  The customer said their whole family suffers from allergies and would like to leave the lounge units sitting on the floor to stop dust from gathering underneath.,I inspected the interior and could see the edge of the cushion had fallen off the frame.  I pushed the cushion back into place then installed webbing zigzagging from the frame to the end zig zag spring to prevent the cushion falling off the frame again.  The cushion tops looks as plump as they were supposed to look.  The customer was happy with the repair.,2021-03-26 11:23:19,Finalised_technician,Webbing,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Naomi Hughes,2
Cockburn,CB,WA,119762,2019-03-08,Melissa,Davies,madliss17@hotmail.com,0416280627,2021-03-09 13:38:31,BLACK - SAN MARCO - Corner Lounge with Chaise,6112,577750001,287500,The wire connected to the handle on the manual recliner  has snapped. Not sure why is snapped. Faulty wire?,110.00,The parachute trigger snapped  The kd clips on both the recliners were very lose,Trigger replaced and tested  Kd clips tightened,2021-03-26 11:25:28,Finalised_technician,Motion,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Stacey Allen,2
Preston,PN,VIC,119766,2020-04-16,Cherie,Bocale,cherieab@optusnet.com.au,0413698828,2021-03-09 13:46:36,BLACK - MICHELIN - Leather Corner Lounge,3058,533300001,857356,The issue is the motor in the shown recliner.It no longer reclines and makes a noise when you push the button to recline.We had the same issue in other recliner at the opposite end of the couch and you sent a gentleman man out who replaced the motor. He also had to put in bolts in the headrest as  the manufacturer hadn’t done it  therefore it would not stay up.I believe the motor is exactly the same issue with this one. We spoke with Jess at the Preston store  and she advised us that because this is the second time we have had an issue we could replace the couch or get it fixed.The only couch that resembles anything close to what we have is the Cortenza. If this can’t be replaced for the Cortenza then We would like to have the recliner fixed please.,150.00,The customer directed me to the laf recliner of the lounge suite.  The customer claimed that the recliner was no longer motioning when the buttons were depressed.   I tested the motion and confirmed the customers concerns.   There was no movement from the recliner when the button was touched however there was a grinding noise coming from the drive.   An inspection of the drive confirmed that a major internal failure had occurred to the drive resulting in the recliner not motioning,I replaced the faulty drive and tested the motion.  The motion was now normal,2021-03-26 11:22:21,Finalised_technician,Motor,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Angela Hyde,Emily Muir-Stokes,2
Mackay,MK,North QLD,119767,2019-12-29,Bree,Hardy,bcjaques@y7mail.com,0431186706,2021-03-09 13:48:12,JET - MAGNUS - Corner Lounge,4740,531060001,384985,A result of poor stitching.  You can see from the photo there has been no pulling or stretching of the fabric,210.00,The customer had a concern with the decorative stitching on the top of the backrest of the console letting go.  Upon inspection the loop stitch had broken.,To repair this  the broken thread end was located and tied off.  A new loop stitch was created to pull the top stitch back into place. Once completed the thread was tied off and hidden.  The customer had no other concerns with the lounge suite.,2021-03-26 11:26:49,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Emily Muir-Stokes,2
Gepps Cross,GC,SA,119949,2020-12-23,Satinderjit,Kaur,Satinder.bilga@gmail.com,0430200034,2021-03-11 18:00:57,DARK GREY - MAYSON - Corner Lounge,5076,664840001,1097072,1. The seats are flattened in a 2 months period. Sofa is not able to retain its original stiffness. It looks very old and heavily used.  2. Fluff on the fabric,0.00,,,2021-03-26 09:55:38,Reselect,,,,,,,Nicole Regester,,3
Auburn,AN,NSW Metro,120915,2019-10-21,Robah,Alameddine,Robahalameddine@hotmail.com,0422344818,2021-03-24 15:54:21,DARK GREY - ORWELL - 3 Seater Chaise (RHF),2160,649300002,943552,Hi Every time we sit on the couch it makes a noise I think the metal inside or some part might be broken as we can’t reach the inside part because the Coughe is covered all with the material,0.00,,,2021-03-26 12:48:45,Changeover,,,,,,,Amiee Luffman,,3
Butler,BU,WA,120945,2019-12-27,Adrian,Caruso,melissaoliveri@outlook.com,0422217398,2021-03-25 10:23:39,DARK GREY - ATTICUS - Modular Corner Wedge,6036,628750001,100424,The Lounge has very bad pilling and started a 2 weeks after having it. I sent through a claim back in 2019 and you advised me to purchase a pilling machine and not to wear jeans on the lounge. Craziest thing i have ever heard when you spent $2300.00 on a lounge. We went ahead and used the pilling machine and it helped a little but the issue was still there. My lounge looks 10 years old. I have photos and details of other customers who have had the same issue with this lounge and they have recently received a full refund as they were advised it was a manufacturing fault. I would like to have the same result as this has gone on for far too long and i purchased a product from you expecting that i would receive a quality item and that is not the case. This lounge does come with a 10 year guarantee so i would expect a positive outcome. I look forward to hearing from you asap to resolve this issue.,0.00,,,2021-03-26 16:06:21,Reselect,,,,,,,Brenda Stewart,,3
