STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Midland,MD,WA,71011,2016-11-29,Fiona,Hagboom,blantyre86@bigpond.com,0428858320,2019-11-13 13:28:18,BLACK - ROCCO - Leather Recliner,6461,511240002,145950,there is a bent arm underneath footrest & sloping to one side so doesnt close easily  this has happened before  we have 2 of these recliners and this one is a problem.,426.00,The extension arm on the single recliner is bent  causing the footrest to lean down on one side.,Replaced the mechanism.  I apologise about the blurry photo but it is supposed to be of the repaired recliner but as you can see it is not.,2020-01-27 14:06:35,Finalised_technician,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natasha Smith,Mahmoud Jeblawi,2
Bundaberg,BG,South QLD,73321,2019-03-03,Andrew,Ratcliffe,aceaussieandy@gmail.com.au,0400100037,2019-12-14 11:01:12,DARK GREY - SPARTACUS - Corner Lounge,4670,512030004,551400,The mechanisms on the foot rests appear to be drooping to one side on either ends of the lounge suite.,250.00,one of the recliner mechs had fully snapped at a rivet point  the other was very bent  both were very difficult to operate.,Replaced 2x mechanisms. Recliners are now operating as they should Repair complete,2020-01-27 13:55:50,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natasha Smith,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,73463,2017-03-22,Brittini,Veilo,brittini.cameron@live.com.au,0410220668,2019-12-16 16:56:29,BLACK - ALBERTA - Corner Suite,2560,578750001,864786,The longer part of the lounge (as pictured) is not in proportion with the rest of the lounge as it tilts/leans further back.,200.00,As you can see from the pictures this is not a fasteners issue  which is why I have changed the quote to minor frame repair. The angle of the backrest was 200mm behind the rest of lounge. I needed to relocate the brackets the kd clips locate on. This is not a quick fix.,Relocated brackets on both sides which involved removing the back cover of lounge to get access and figuring out right angles to match lounge.  Now you can see that it lines up with rest of lounge and customer was very happy. She said it had never ever fit like that. Great news.,2020-01-27 14:30:53,Finalised_technician,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Natasha Smith,Kelsey Oliffe,2
Hoppers Crossing,HG,VIC,74496,2019-08-18,Yussuf,Mohammed,yussuf.96@hotmail.com,0466895755,2020-01-02 14:37:13,GREY - BONZA - 3 Seater Sofa with Chaise,3024,515120002,109800,There are bumps underneath the surface. The seat has caved in and the springs in the cushion are visible and can be felt when sitting down. I believe faulty springs are the cause for this.,90.00,There are no manufacturing defects or faults evident at the time of this inspection PO NO: 055 3108506 Suite in well used condition with fabric stained on some areas (4),CM believes the pocket springs and suspension units to be faulty and non supportive  on inspection all pocket springs and foam inserts are in sound condition offering normal levels of support and comfort to user  the seat cushions are removable and have been re positioned by cm  cm advises that when you sit on the gap it does not support  have advised cm not to sit across the gaps etc  i have explained the above to the cm who agrees but is still not happy with his purchase and may ask for re-selection,2020-01-27 14:34:14,Finalised_technician,No defect,Customer Perception,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Angela Hyde,Jackie Moyle,2
Campbellfield,CF,VIC,74790,2017-04-20,Mohsin,Raza,Mohsin.kazmi@hotmail.com,0412003747,2020-01-05 14:00:15,CHOCOLATE - BUXTON - 3 Seater Sofa,3048,549040001,566471,I have some issues with Buxton 3 seater   right side recliners seat  has complete loss shape and it’s need repair or replaces  I also attached the picture of sofa and receipt as well   please have look and guide me what is the best solution to fix this issues   its still in under warranty. Thanks in advance  You can contact me any time. 0412003747,90.00,Customer complained that the footrest of a lhf recliner of a 3 seater lounge has lost its strength and out of shape. On inspection I have found out that the foam of the footrest haa compressed which has caused the issue. This is a normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. There is no other damage in the recliner and can still be used. Likely cause normal wear and tear.,I can add some loose fill in the panel to fix the issue.  Called Amart CC repair rejected,2020-01-27 15:13:17,Finalised_technician,Foam,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Kaitlin Evans,2
Caringbah,CR,NSW Metro,74831,2019-10-07,Anton,Syzonov,antonsyzonov@hotmail.com,0420447130,2020-01-05 20:55:56,DARK GREY - ORWELL - 3 Seater Chaise,2036,649300002,57828,On this couch 3 bolt reds are sitting too deep inside the couch. So you need a longer bolts to attach the couch legs. Bolts simply won't reach the tree to join. I do know that Amart has got same diameter bolts just a bit longer that will perfectly fit on this couch. Can I please get a few posted to me. I just need a slightly longer bolts. And it is really annoying that quality control is so poor on this items.  Thanks.,130.00,Issue description On this couch 3 bolt reds are sitting too deep inside the couch. So you need a longer bolts to attach the couch legs. Bolts simply won't reach the tree to join. I do know that Amart has got same diameter bolts just a bit longer that will perfectly fit on this couch. Can I please get a few posted to me. I just need a slightly longer bolts. And it is really annoying that quality control is so poor on this items.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT3 - INTERNAL - Fasteners  Connector Brackets  Dust Covers  Legs  Flys $40.00 1 $40.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $130.00,On inspection  the customer complained the bolts were too short for the rear right side leg of 2 seater.  Further inspection  the bolts supplied were the same size as the existing one. The T nuts were fixed too high and needs longer bolts. I'd secured the leg with screws and longer bolts to fix the issue.  Job done.,2020-01-27 14:36:59,Finalised_technician,Legs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Natasha Smith,Jackie Moyle,2
Melrose Park,MP,SA,74956,2019-01-08,Barry,Murphy,murphy.barry@optusnet.com.au,0411964683,2020-01-06 20:06:02,GREY - HEATH - Chaise,5043,588360001,967542,Stitching broken which has produced a hole in the corner where stitching meets.  Attached images show position,90.00,On  closer inspection the hole is much larger than the picture in the job description photo. This hole is also where the stitch hole belongs  hence I cannot stitch into nothing. Flocking over the hole isn't viable either as it is no where near strong enough to hold a stitch going through it. My second observation which you will see in the second photo is that when I poked down the loose thread it wasn't obvious that there was a problem which is why cm has only just noticed it as the broken thread popped out.,if you need me to explain any of this further please  don't  hesitate to call me on 0403 906 140 liz,2020-01-27 15:09:38,Finalised_technician,Stitching,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Ann D'Ambrosio,Kaitlin Evans,2
Townsville,TV,North QLD,75210,2017-02-01,Matthew,Littlefield,vipen_ml@westnet.com.au,0413334936,2020-01-09 04:18:26,ELEPHANT - DIAMOND - Corner Lounge with Sofa Bed,4815,509550005,326397,There appears to be cracking on the upholstery as u can see on 3 of the 4 pictures the other picture shows the condition of the unaffected areas of the sofa   it could be caused by wear but if so that's not good quality less than 3 years and it's starting to crack & there are only 2 of us using it 95% of the time   & we were told when purchasing it was durable & hard wearing material & great for families with kids cos spillage & alike can easily be removed  & cleaned.we hav'nt even used the fold out bed component of the sofa/chaise.   Thanks  Matthew,0.00,,,2020-01-27 18:44:05,Reselect,,,,,,,Mahnaz Reza,,3
Casula,CL,NSW Metro,75292,2019-01-06,Maria,Oriente,mjoriente57@gmail.com,0421943866,2020-01-09 15:49:00,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,2168,590220001,818605,the LHS recliner appears to have sunk back  unsure what caused it as only sit on lounge possibly something is loose,130.00,Issue description the LHS recliner appears to have sunk back  unsure what caused it as only sit on lounge possibly something is loose  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT3 - INTERNAL - Fasteners  Connector Brackets  Dust Covers  Legs  Flys $40.00 1 $40.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $130.00,On inspection  the customer complained backrest on 3 left seat was wobbling.  Further inspection  the backrest was not locked in properly and the brackets were in good condition. Installed them to the satisfaction of the customer.  Job done.,2020-01-27 14:35:41,Finalised_technician,KD Brackets,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Natasha Smith,Richelle Suna,2
Casula,CL,NSW Metro,75331,2019-01-20,Cherie,Painter,cheriepainter@icloud.com,0450372907,2020-01-10 09:24:17,LIGHT GREY - ALFRED - Corner Lounge with Chaise and Recliner,2168,623160001,819070,The stitching on the lounge has become loose and unstitched. The cause is unknown.,160.00,Issue description The stitching on the lounge has become loose and unstitched. The cause is unknown.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 S2 - STITCHING - up to 15cm approx  buttons $70.00 1 $70.00 Total: $160.00,On inspection  the customer complained top stitching was undone.  I'd explained to CM the top stitching was deco instead of holding two panels together.  Stitched it up to the satisfaction of the customer. Job done.,2020-01-27 14:33:14,Finalised_technician,Stitching,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Natasha Smith,Richelle Suna,2
Cannington,CT,WA,75363,2019-11-05,Davin,Nicolai,davin_nicolai@iinet.net.au,0412089110,2020-01-10 12:42:33,NAVY BLUE - BRIGETTE - 3 Seater Sofa,6155,633870002,534599,This Blue button popped off!  We rarely sit on this lounge and its only 2 months old so not sure how it happened.  Looked at lounge and saw the button off.,160.00,One  of the buttons on the vent front of the three seater has broken off. Thr string has rubbed against a spring and snapped,Opened base and treaded and new button in place and secured Placed two fabric stops on strings either side to avoid the same happening,2020-01-27 14:00:49,Finalised_technician,Buttons,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natasha Smith,Jackie Moyle,2
Joondalup,JP,WA,75481,2016-12-14,Sandy,Demeester-Pohl,Sandydemeester@gmai.com,0402015796,2020-01-12 07:49:26,BLACK - SAN MARCO - Electric Recliner,2473,547330001,878162,The electric recliner does not work anymore.,170.00,Power pack stopped working,Fit off power pack chair works Additional travel,2020-01-27 13:59:41,Finalised_technician,Transformer,Manufacturer,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Natasha Smith,Casey Young,2
Cairns,CN,North QLD,75519,2018-05-20,Cheryl,Houldsworth,chezhambo@hotmail.com,0400767854,2020-01-12 13:53:37,CHARCOAL - CRESSIDA - 3 Seater,4879,594230001,397716,Can not supply photo as it appears to be electrical problem. The settee is not operational. The power is through to the lounge but not operating,130.00,LHF recliner on 3STR not working correctly. Faulty cup holder,Removed and replaced cup holder. Tested and working,2020-01-27 13:41:17,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Kaitlin Evans,2
Benowa,BE,South QLD,75764,2019-09-29,Deborah,Leonidas,debbie.leonidas@icloud.com,0422092274,2020-01-14 14:53:15,LIGHT GREY - ALFRED - Fabric Recliner,4226,584770002,559483,Won’t recline. You activate side lever  but won’t open. You have to manually pull it out.,130.00,Single recliner . Wont recline when trigger handle pulled and backrest is wobbly. Recliner in main living area of unit and in good condition but had some minor stains. No tag on recliner for photo,Inspected trigger cable and toggle and all working fine. Trigger would release the mech but the footrest would catch on the outside arm frame and stop it from extending out. Removed backrest to find 1 KD bracket slightly loose and the brackets that joint rear base frame to the armrest were loose and the screws had been pulled out of the armrest timber. Replaced these screws with larger screws and tightened which abled the frame to straighten up. Once frame was straight and secure the recliner had room to operate fine. Tested several times and working well.,2020-01-27 13:52:54,Finalised_technician,Frame,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Natasha Smith,AMY BLATCH,2
Auburn,AN,NSW Metro,76054,2019-04-02,Matthew,Pyatt,matt.a.pyatt@gmail.com,0404228171,2020-01-17 08:42:13,GREY - HEATH - Chaise,2127,588360001,932271,Stitching has come free on chaise section of the sofa.  It appears to have frayed and then unravelled.,160.00,The chaise section of the customer’s sofa has a stitching failure in the top decorative/stitching. This is a manufacturing issue that can be resolved onsite.,A hand stitching repair was undertaken  the customer was happy with the repair no further action required.,2020-01-27 14:35:14,Finalised_technician,Stitching,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Natasha Smith,Richelle Suna,2
Townsville,TV,North QLD,76338,2016-10-16,Leaha,hansen,leaha84@hotmail.com,0417590251,2020-01-20 13:32:30,ELEPHANT - DIAMOND - Corner Lounge with Chaise,4806,559450002,324873,The lining under the lounge has deteriorated and fallen away and the upholstery its made from is cracking just from being sat on.,0.00,,,2020-01-27 09:56:07,Discount to Keep,,,,,,,Ben Stephens,,3
Pakenham,PK,VIC,76808,2018-02-08,Sarah,Ford,Sford15@bigpond.com,0400517568,2020-01-25 15:52:10,WHITE - SPACESAVER - Module Wire Basket 5 Drawer 1590,3978,491700001,803060,From day 1 the wire baskets on both units fall off their runners! I’m so fed up I’ve pulled them out of the wardrobes and would like a refund as they have a 10 year guarantee.,0.00,,,2020-01-27 08:22:55,Finalised_no_technician,,,,,,,Ben Stephens,,3
Midland,MD,WA,76815,2020-01-21,Rochelle,Cameron,halleendale47@gmail.com,0416271562,2020-01-25 17:40:16,PEWTER - PROMENADE - Square Glass Top Dining Table,6056,612040001,196881,When we put the glass top on the base we noticed two scratches on the table. One was approximately a 2cm scratch/grove with the other being about 1cm. The scratches/groves are quite deep and are not superficial.,0.00,,,2020-01-27 16:42:05,Changeover,,,,,,,Robert Abbott,,3
Hoppers Crossing,HG,VIC,76856,2017-12-03,Hafiz,Afzal,Bilalchattha02@yahoo.com,0422651480,2020-01-26 16:16:18,BLACK - KENSINGTON - 3 Seater Sofa,3029,519510001,73925,Poor manufacturing or poor quality  as this is the second time it happend. First one was faulty when i picked it up and now second one. I belive they built in same factory. Poor quality control.,0.00,,,2020-01-27 14:39:34,Reselect,,,,,,,Ben Stephens,,3
Springvale,SV,VIC,76858,2018-08-12,Shrijeet,Roy Choudhary,shrijeet.roychoudhary@gmail.com,0416766386,2020-01-26 16:22:04,NAVY BLUE - KELLER - 3 Seater,3181,603570002,113775,The springs in the sofa have started bending and have been dislocated from their position as highlighted in the pictures. This has caused the sofa to lose its shape and since the springs are hard and do not move 2 of the seats in the 3 seater sofa have become unusable as they poke the person sitting on them.,0.00,,,2020-01-27 16:21:25,Discount to Keep,,,,,,,Ben Stephens,,3
