STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
MacGregor,MG,South QLD,37948,2016-06-10,Sheree,Welsh,shereewelsh1@bigpond.com,0404390649,2018-08-20 16:33:12,Zavier recliner,4110,54729,299540,*** Please provide a clean test to indicate if manufactuer or customer caused *** On the two single recliners where your head would rest the material has appeared to wear. As per question poses  I am not sure what would cause this issue.,90.00,Both recliners have endurocover panels peeling at the headrest area. One has further peeling on the footrest and the LHF rear corner of the backrest. This backrest area scuff is likely caused by the customer touching the backrest against a wall. All other areas are manufacturer caused.,Clean test performed on all peeling areas and very little grime removed as per cleaning cloth pictures attached. Quote edited to reflect 3 panel replacements. One recliner headrest and footrest. Second recliner headrest. Quote denied. Job completed 5/9.,2018-09-14 15:30:47,Finalised_technician,Peeling,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,George Mylonas,Angela Hyde,2
Bundaberg,BG,South QLD,38553,2015-11-11,Ron,Terrance,ronter@skymesh.com.au,0427527820,2018-08-30 12:12:33,Rocco Corner lounge,4670,51127,504354,STORE UPLOADING CLAIM FOR CUSTOMER: Middle of the footrest is peeling the top layer off the leather.,130.00,We inspected lounge to assess the leather issue.  Customer showed us the affected footrest. We took multiple photos showing the extent of the damage. We also performed a few clean tests on different areas of the lounge. This damage appears to be rotting leather  which is commonly caused by a build-up of body oils and sweat  which damage the top coat then the leather. However this lounge has been cleaned regularly by the customer and when we performed a clean test it had very little residual dirt. Upon closer inspection we found that this whole panel is beginning to show damage. This type of damage appears to be forming from inside out as opposed to most cases  outside in. We feel it is a result of a manufacturing flaw  whether it be a finishing top coat or a faulty cut of leather.  This damage is unfortunately irreparable.,Report only.,2018-09-14 14:27:08,Discount to Keep,Cracking,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Kirra Organ,Agalelei Faaumu,2
Ballarat,BT,VIC,38652,2017-02-08,Kylie,Bux,kylie.bux@hotmail.com,0499283712,2018-09-01 10:26:58,Cinema theatre suite,3350,56367,119148,The material is starting to come apart on the seams on the back rest of the sofa  and is starting to tear  we have taken photos into the Ballarat store and shown them the damage.,0.00,,,2018-09-14 10:23:18,Discount to Keep,,,,,,,Catherine Sal,,3
Tweed Heads,TH,NSW,38836,2015-12-21,Brett,Wiltshire,brett.wiltshire76@yahoo.com.au,0430179269,2018-09-04 13:43:23,Spartacus,2485,51201,208529,Rips in fabric. One recliner doesn't work. Large gap in middle of 3 seater where cushion has come away . Not sure why these issues have come about but this is the second claim with this site.,90.00,Issue 1 Both seat foams have deteriorated at the join  Issue 2 mechanism not working Issue 3 stitching come undone on RHF seat,Issue 1 Internal seat foam repairs needed Issue 2 New Mech needed Issue 3 Multiple stitching needed  I have adjusted the quote to suite,2018-09-14 12:18:13,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,Kaitlin Evans,2
Warana,WA,South QLD,39158,2015-05-18,Jo-Anne,Cullum,joannecullum@yahoo.com.au,0407126945,2018-09-09 19:02:20,Radley MKII Large Corner Suite,4655,52357,373973,The corner piece has been repaired 2 times now.  The black underlay stuff is also coming away from underneath most of the suite... again..  The lounge does not appear of good or sound build quality I am very disheartened by my purchase from Amart considering the cost of this piece I think it's time for Amart to come and collect my lounge and replace it with a new one that is built better than my current suite  I look forward to hearing from you soon.,0.00,,,2018-09-14 10:54:50,Discount to Keep,,,,,,,Catherine Sal,,3
Hoppers Crossing,HG,VIC,39365,2017-02-04,Ankit,Patel,ankit361@gmail.com,0430276367,2018-09-12 17:49:22,KENSINGTON Recliner. Easy to Clean Covering. (1020Hx890Wx950D),5085,51950,57284,We just saw this couple of days back that this spring is just came out and it has teared the leather/seat because of the sharpness. This recliner is not usable at the moment.,0.00,,,2018-09-14 11:22:22,Discount to Keep,,,,,,,Catherine Sal,,3
Ballina,BA,NSW,39379,2018-08-11,Alpana,Kumar,alpana_kumar@live.com,0415256104,2018-09-12 21:58:08,LANNISTER Electric Recliner. Upholstered in 100% Leather.,2480,57724,205624,one of the sofa has a break in the leather  which we noticed later after the delivery. the break/tear is on the left arm rest towards the back.,0.00,,,2018-09-14 13:30:27,Changeover,,,,,,,Kirra Organ,,3
Shepparton,SN,VIC,39440,2018-06-27,Graham,Johnstone,johno1954@bigpond.com,0427585722,2018-09-13 17:09:21,Isobel 2.5 seater,3620,61361,426195,customer having problem with centre support feet. Says it doesn't fit. they have tried the one that came with the lounge  we have also provided a replacement from spares but they still have issues.. might need to look more closely at the issue as replacements from store have been unsuccessful.,0.00,,,2018-09-14 16:04:05,Changeover,,,,,,,Catherine Sal,,3
Virginia,VI,South QLD,39448,2018-02-15,Nancy,Brougham,nancybro@ymail.com,0432710301,2018-09-13 19:59:51,Cressida,4032,59423,490137,Issue is when you go to recline the chair appears to be getting caught. A repairman came out last week to fix it but after a few days I see that the chair is ststarting to catch again when you recline,0.00,,,2018-09-14 14:18:56,Changeover,,,,,,,Elva Tou,,3
