STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Capalaba,CA,South QLD,62817,2018-04-24,Jodie,Levey,Djlevey1@bigpond.com,0400400130,2019-07-28 12:49:39,BRUSHED SMOKE WHITE - GRYPHON - 4 Piece Outdoor Lounge Setting,4164,565890001,420495,Tear in the seam,0.00,,,2019-09-07 12:41:30,Discount to Keep,,,,,,,Leigh Gerry,,3
West Gosford,WD,NSW Metro,64139,2018-01-27,Anthony,Cooper,coopsmanda@gmail.com,0413127493,2019-08-13 18:31:19,CHARCOAL - CRESSIDA - 3 Seater,2250,594230001,665315,When reclining the lounge  there was a grinding noise and suddenly a metal bar was poking up from underneath. Upon inspection  a metal bar has snapped.,90.00,Customer had report that a bar had broken on the mechanism of one of his recliners and consequently the recliner wasn’t opening properly. On inspection  I initially checked the aforementioned recliner  being the LHF one and saw that the drivebar had completely snapped. I also checked the RHF and the drive bar is very bent and is also about to snap. Both mechanisms  asides from the drivebars are bent in multiple places.  I’ve only met the customer’s partner  so I can’t comment on excessive weight  but it would take serious force to bend and break those drivebars.,Inspection and report only at this stage. Both mechanisms need to be replaced. They both also need drivebars that fit those mechanisms  which are not normally supplied in the boxes. I’ve secured and stabilised the LHF recliner so its usable in the meantime.,2019-09-07 16:15:32,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Ann D'Ambrosio,Leigh Gerry,2
Cockburn,CB,WA,64775,2011-12-24,Sandra,MacLean,sannorm@bigpond.com,0404881046,2019-08-21 12:49:15,BLACK - BERKELEY - 3(2INC)+Recliner+Recliner,6153,431390001,130741,I have noticed in the last week that there is bits of foam dropping on the carpet from under both the lounges. The seating is not very comfortable which says to me the underneath of the lounge is not as should be for comfort.,270.00,Foam falling onto floor underneath both recliner chairs Customer says seats on both have gone soft,Inspected both recliners  fabric underneath legroll has come away  repaired both leg rolls  is fine now  Sat on both recliners I believe they are soft but not sunken  the sofa is nearly eight yrs old and although I only sat in for a few minutes  both appear normal for recliners that age  customer is comparing recliners to the three seater which they  hardly used as they are the only two that live in the house. I thought customer was a bit cheeky and unfair when as I left  she said she was relying on me to get it through  (no pressure)  I just said it’s between Amart and customer and I just tell it how I see it. A possible goodwill gesture could be to use booster foam  cost for both recliners $310,2019-09-07 15:57:29,Finalised_technician,Foam,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Tianye Zhang,Casey Young,2
Cannington,CT,WA,65058,2019-07-25,Shouvik,Lahiri,Vic068778@gmail.com,0415946790,2019-08-25 21:53:54,JET - MAGNUS - Corner Lounge,6112,531060001,529130,Greeting pushing down front edge  when you sit on the product you will keep pushing towards front edge due to inclined sage or faulty spring or something like that of product.bit unsafe to sit on that product. It doesn’t hold me up when I sit on the couch   it’s squashes. Thank you,90.00,The front rail on the LHF recliners has snapped on a knot in the timber. The seat has collapsed as a result.  The customer has received no transformer with the sofa   only the power lead and has not been able to use them.,Called Amart on site and was advised that they will do a swap over   not a repair,2019-09-07 14:51:06,Discount to Keep,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kesaia Tavake,,2
Melrose Park,MP,SA,65172,2018-03-01,krishna,gummadapu,krishna.gummadapu@hotmail.com,0469547614,2019-08-27 11:28:01,ESPRESSO - CRAWFORD - Recliner,5043,506590001,952320,The corner on the 2nd photo is getting damaged. the wood in that corner is a bit sharp and it is damaging that corner.,0.00,,,2019-09-07 15:04:58,Discount to Keep,,,,,,,Mahmoud Jeblawi,,3
