STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Braybrook,BK,VIC,110992,2020-11-17,Marc,Bajoras,marc.bajoras@gmail.com,0468850120,2020-11-18 09:10:42,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,3046,660970001,139796,recliners were stuck in the recline position  customer managed to fix over night however it is still working on and off,120.00,Cm complained that the recliner is not working and keep.stucking. On inspection I have found out that one of the cable from transformer has damaged. The cable was not tied with the mechanism  and thus caught between the mechanism arm which damaged the cable. The damaged cable is causing the recliner to keep stucking. There is no other damage in the recliner. Likely cause manufacturer.,I have covered the damaged cable with electric tape and tied it with the mechanism. Recliners have started working properly. However the entire transformer with the damaged cable needs to be replaced. Called cm  cm confirmed that the recliner is working fine  no repair required.,2021-07-07 09:30:06,Finalised_technician,Cables/Leads (Electric),Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Michaela Nicholson,Marie Pollock,2
Glendale,WY,NSW Metro,123083,2019-06-23,Amy,Joyce,amlouj777@gmail.com,0431089130,2021-04-26 12:16:17,DARK GREY - ATTICUS - Modular Left Hand Facing Recliner,2281,628760001,800642,The recliner section of the lounge has broken  is sagging as seen in first photo of full item.  The zipper is broken underneath the recliner section which is causing it to sag and foam breaking underneath.,410.00,The customer had reported that the legroll foam in one of the recliners was hanging down and that the zipper underneath was broken. On inspection  the customer pointed out the RHF recliner on the 2-seater as having the issue. I tipped the sofa on its back to investigate further. I found that the actual zipper was broken and beyond repair. I also found that as a consequence  the legroll foam was pushing through and was in fact starting to break up. Other than that the suite is in good  clean condition. I've explained to the customer how to manage the pilling and which depilling machine to buy  which she's grateful for  as she wasn't aware it could be shaved.,The zipper needs to be replaced  which obviously can't be done by hand. It requires the dismantling of the recliner and then stripping the cover off and taking it into an upholsterer to machine sew in a new zipper/fabric.. The legroll foam also needs to be replaced with new foam and Dacron. I've amended the quote accordingly. UPDATE: 06/07/2021 On the second callout I reassessed the potential repairs with the customer  which would involve her being without the recliner for several weeks. We agreed that at this stage it wasn’t warranted We also agreed that I’d replace the legroll foam and Dacron and that I’d twin-stitch the zipper shut completely and tie it off. If at any future stage access was required  I’d simply pop the stitching. I removed the topfoam  measured up some new topfoam and Dacron and glued them together. Once installed  I proceeded to stitch the zipper shut  using a twin-stitch.  The customer had bought a pill shaver and shaved the suite  which looked much better.,2021-07-07 09:25:10,Finalised_technician,Zipper,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Tamara Tideman,2
Dandenong,DG,VIC,124747,2018-03-25,Jaivardhan,Chauhan,jai_in@hotmail.com,0432885875,2021-05-19 11:51:55,BLACK - MICHELIN - Leather Corner Lounge,3806,533300001,200870,Overtime the leather started cracking on multiple places (especially corners). I noticed it last year but due to COVID restrictions I didnt report it. One of the recliners is also little twisted inside which needs to be fixed,170.00,2 issues. The left side recliner leg rest is wobbly. No mis use of the product has been noticed  It's a mech fault. The leather is pealing on multiple front boarders of the seats  it is because they are split leather  it's also a manufacture fault. The cleaning test showing no obvious dirt or oil contamination. However  there is some drinking dripping between the seats may also has contribution to the peeling in this area.,Replaced the mechs  repaired on site. Cleaning test done. Please see photos. Leather peeling issue can be repaired by respray but no guarantee how long it will last.,2021-07-07 14:02:52,Finalised_technician,Peeling,Manufacturer,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Michaela Nicholson,Richelle Suna,2
Oxley,OX,South QLD,124781,2018-07-07,Rachel,Watson,rachelwatson67@gmail.com,0400461778,2021-05-19 15:17:48,BLACK - MILLENNIA - 3 Seater Sofa,4068,579010001,448718,There is excessive peeling of the endurocover leather  even with taking extreme care and cleaning weekly.   The left hand side has buckled somewhat and restricts the seat from closing all the way. There is a distinct clunk when trying to close the footrest as it seems like the mechanism catches on something. I moved house early January with a moving company and the couch was fine after moving  however the past few weeks I have noticed the footrest issues and the slant to the armrest. Unsure if it's an issue relating to moving  but its been months since the move and have had no issues until now. The right side seat also doesn't close properly  but is not as bad as the left.,170.00,3 seater - RHF seat mechanism catches on the steel joining rail when actioned due to worn/bent mechanism. Lounge fabric peeling. PO 040-3011063,New mech installed in RHF seat only as per CSC request.,2021-07-07 14:11:26,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Michaela Nicholson,Michaela Nicholson,2
MacGregor,MG,South QLD,124805,2016-06-23,Asem,Hugaz,asemhugaz@hotmail.com,0430157272,2021-05-19 21:33:21,BURGUNDY - FABIO - Leather 3 Seater Sofa,4101,499100001,300119,Worn out poor quality,90.00,Both lounges same multiple problems - pigment peeling off leather over all seat cushions and armrests   2 armrest timber frame covers  one on each lounge  have broken by downward external force and the foams are displaced. 2 seater has large foam/dacron bulges under the leather on the outer RHF arm and behind the RHF headrest. No clear access to diagnose these 2 problems unless the leather is stripped from the frame as internal examination does not show the cause. When questioned on when these damages started to occur  the customer said that they started one year after purchase but they have not reported any of the issues untill now. Both lounges are in terrible condition and leather colour repairs are not possible due to the time lapse since starting to peel. The likely cause of pigment peeling is poor adhesion at manufacture but the problem has been exacerbated by the almost 4 years of use without attention. PO 015-2830443,Clean tests performed on both lounges and whilst they looked dirty  only a small amount of grime was removed on the tests as per pictures. They have possibly been recently cleaned. The customer said they only use water on cloths to clean the leather. Spoke to Natasha re quote for repairs. Advised not to quote as customer has voided warranty.,2021-07-07 14:38:41,Finalised_technician,Peeling,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Michaela Nicholson,Richelle Suna,2
Mackay,MK,North QLD,124881,2019-04-11,Mark,Winterton,Mark.winterton@hotmsil.com,0413787965,2021-05-21 10:52:07,DARK GREY - SPARTACUS - Corner Lounge,4754,512030004,371937,The recliner has dropped to one side again  this has been repaired twice already.,120.00,The customer had a number of concerns with their lounge suite.  Upon inspection the following faults were found:    2 seat with console LHF recliner: Mechanism has dropped and needs to be replaced.  Underside of the legrest has come apart at the seams  legrest upgrade required.  Block foam has separated from the pocket spring and sagged.    RHF unit: No faults found.   Corner unit: No faults found.   2.5 seat lounge  LHF recliner: Mechanism has dropped and needs to be replaced.  Underside of the legrest has come apart at the seams  legrest upgrade required.  Block foam has separated from the pocket spring and sagged.    RHF recliner: Mechanism has dropped and needs to be replaced.  Block foam has separated from the pocket spring and sagged.    In total the following repairs are required: 3 mechanisms  2 legrest upgrades  3 block foams.,CSC - Declined repairs,2021-07-07 15:24:20,Reselect,Foam,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Michaela Nicholson,Jessica Kyle,2
Cannington,CT,WA,124971,2020-03-24,Harinder,Chhina,harinderchhina@gmail.com,0430092423,2021-05-22 13:33:40,BLACK - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,6155,642620001,541622,Middle headrest from left side is not working .Rest everything is working on Lounge,220.00,The electric headrest on the no arm has stopped working. I tested each item individually and used a similar switch system and the headrest worked.  The issue is the buttons  The buttons are built j to the seat side and the leather will need to be unpicked abs possibly the seat frame lifted off for access.  Ordered parts,Parts arrived  Installed and tested new switch section and wiring through the foam. There is a lose timber frame to attach to .  This was a complex install The old switch plastic housing is shattered  The design abs placement of this switch is not ideal on a flexible cushion,2021-07-07 11:09:34,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Catherine Sal,Michaela Nicholson,2
Fyshwick,FK,ACT,125118,2018-01-22,Garry and Kate,Cocks,gkcocks@gmail.com,0417686622,2021-05-24 15:18:22,BEIGE - MILLENNIA - 2 Seater Sofa,2902,579000002,18558,Stitching  on side of leg rests has come lose and stuffing is coming out   one of the chairs leg rest is not coming up as high as it was when we first bought it. Seems that the hydrolics are not working properly.,340.00,This lounge has several issues.,The RHF mechanism is faulty  the LHF seat has to zig zag springs that have come loose and loose stitching needs to be done. parts need to be ordered and new quote approved. Everything repaired  I spoke to customer day after to see if she was happy with everything and she was.,2021-07-07 09:50:14,Finalised_technician,Fasteners/Connectors,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Catherine Sal,Mahmoud Jeblawi,2
Virginia,VI,South QLD,125222,2016-05-26,Peter,Middleton,peter_middleton@msn.com,0403424668,2021-05-25 19:48:20,CHARCOAL - SPARTACUS - Corner Lounge,4865,512030002,451203,We have used this item as nothing but normal but it seems to have a head rest problem on the 2nd chair closest to the cup holders - something structural feels broken and not safe.   The second photo where someone could lay down the seats feel a little apart and doesn't seem normal.,670.00,2STR Console - RHF backrest frame is loose and twisting. 2STR - both LHF & RHF seats - the front surround foam has collapsed and needs replacing.,Cross braced LHF & RHF backrests on 2STR and RHF backrest on 2STR Console. Replaced side surround foam and front seat surround foam on both seats of 2STR,2021-07-07 15:48:35,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Catherine Sal,Jessica Kyle,2
Oxley,OX,South QLD,125549,2020-04-20,Fiona,Smith,travfi@westnet.com.au,0400946529,2021-05-31 11:16:29,CHARCOAL - SENTINAL - 3 Seater,4340,625790001,494439,The electrical recliner for one of the seats has stopped working.  Other electrical features such as the lights are still working  however the recliner feature is not working at all.   The lounge is still in new condition and has not had much use since it was delivered  hence top have it fail so quickly is extremely disappointing.  Thank you.,186.00,On inspection I found that buttons are faulty. I had spare set of buttons.,I have fitted new buttons as per new quote,2021-07-07 09:53:43,Finalised_technician,Trigger Button (Electric),Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Catherine Sal,Kesaia Tavake,2
O'Connor,OR,WA,125996,2017-12-21,Salvador,Jose,Salvadorjr.jose@gmail.com,0416985838,2021-06-06 14:28:23,BEIGE - SAN MARCO - 3 Seater Sofa,6150,511290005,132524,2 issues being reported  1. The foam on the leg rest is sagging.  2. The bottom of the sofa is making contact with the floor when the foot rest is raised. Sometimes making a scratching sound on the floor.,210.00,Customer has two issues 1 mechanism has dropped and recliner hitting the floor 2. Legroll foam is sagging,Replaced mechanism and added some extra foam to legroll to bulk it it up and give more shape,2021-07-07 13:51:55,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Emma- Louise Thornton,Linda Leamon,2
North Lakes,NS,South QLD,126191,2018-01-13,Dominique,Fisher,Dominiquefisher1@hotmail.com,0435550420,2021-06-08 21:00:30,RAISIN - NIXON - 4 Seater Sofa with Chaise,4575,337650001,235980,Since my purchase  I have noticed that a seat cushion has sunk in and is sagging. It is uncomfortable to sit on and the timber frame can be felt. This couch is not yet 3 years and half years old  with only having minimal use with only a 2 person household who spend the day at full time work. I believe there is a major fault with the couch.,90.00,The RF seat of the 3 seater section of the corner lounge has totally collapsed at the front. The section that holds the foam in place at the front internally is missing and will need to be replaced. Most likely has burst open but cannot fully tell until the seats take apart. Will need to be rebuilt at the workshop.,Dec,2021-07-07 13:01:32,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Ann D'Ambrosio,Jacob Rowe,2
Cairns,CN,North QLD,126210,2020-05-08,ram,mittal,ram_sharan@ymail.com,0433194139,2021-06-09 11:14:06,GREY - BONZA - 3 Seater Sofa,4870,515110002,438343,hi there  we bought these two(2 seater and 3 seater) sofa set almost year ago  and been very happy with the purchase  but after using it only for a while we discovered its seats started sinking and have already sunk a lot on the side which are in use most of the time causing lots of discomfort to sit on and do not use it any more due to the same reason. we are a full time working couple and hardly use the product and seems the poor quality cushioning is the cause of it   please advise the best solution possible  regards ,90.00,The 2STR & 3STR - all seats are sinking due to stretched zigzag springs. The customer also thinks the backrest cushions are sagging but I don’t think they are.,CF + Report,2021-07-07 09:20:14,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Jodie Weir,Troy Baldwin,2
Gepps Cross,GC,SA,126275,2016-12-01,Casey,Clifton,eliteprecisioncheerleading@gmail.com,0429986934,2021-06-10 11:16:19,RUM - MATRIX - 3 Seater Sofa with Chaise,5097,507210002,997457,Stitching coming undone  Also the lounge is sagging in the middle,560.00,Stitching damaged in multiple areras topstitch damaged in 4 areas on the chaise Seam damaged on the 2s section Foam on the chaise and centre seat damaged along the adjacent edges - I will need a specific piece of foam to repair this issue,Q&R only  UPDATE 6/7/21 Returned to customers house to repair multiple stitching issues Added foam to the chaise and adjacent seat to boost the support in the seats.,2021-07-07 10:50:26,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Michaela Nicholson,2
Cockburn,CB,WA,126510,2014-03-01,Hilda,Ryan,hira.ryan18@gmail.com,0449253269,2021-06-14 11:30:23,BLACK - REVOLUTION - Corner Suite,6167,431540001,179706,The back of the couch is broken you can see it as per the photo.,690.00,2-SEATER between the chaise and the corner seat has backrest's main top rail (frame) broken in two sections one from the wood nodes and another near the top corner join.  Customer mentioned that the frame broke when they were moving position of the lounge. This is 2x Medium frame repair - Top rails and supporting side frames needs to be replaced  to do this I will need bring the sofa to my workshop  remove whole backrest cover to get access to the top rail.,Repaired the 2x broken frame on the two seater back  top rail. Reenforced with double wooden frames and metal brackets for extra strength and stability. Also as a gesture of goodwill  I tightened all the back straps.,2021-07-07 13:53:34,Finalised_technician,Frame,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Emma- Louise Thornton,Jodie Weir,2
North Lakes,NS,South QLD,126611,2021-06-07,Leonie,Pope,pope_leonie@hotmail.com,0498094747,2021-06-15 12:19:37,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,4020,688750004,278218,CSC LOADING CLAIM ON BEHALF OF CUSTOMER & AT STORES REQUEST - BRAND NEW MTO lounge - please look at fabric variations & armrest issues as c/o cannot be provided for 18-20 weeks. Please call from site if amendment to quote for repair is required to finalise on site for customer.,90.00,Multiple issues with this suite.  1- Fabric different colour on middle panel of kick board of corner section of modular suite. Party at Fault - Manufacture. Possibly a different dye lot of fabric used.  2- Four holes perforated in RHF armrest cushion on modular suite. Damaged in manufacture or transport.   There is no PO Number on the manufacturer’s tag.,Customer has indicated they are willing and happy to keep the suite if the retailer offers a reasonable discount on the suite.   Store to Action.,2021-07-07 11:06:39,Finalised_technician,Discolouration,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Emma- Louise Thornton,Angela Hyde,2
Tingalpa,TA,South QLD,126713,2021-06-08,Fred,Sullivan,frose72@gmail.com,0437921385,2021-06-16 13:18:59,NAVY BLUE - SELLARONDA - 3 Seater with Inbuilt Recliners,4153,691340002,837182,Lodging on behalf of cm.  MTO lounge. Recliners on both sides not working properly.,170.00,MTO lounge. Recliners on both sides not working properly.,On arrival customer showed me that the rhf and lhf recliners on the 3 seater and 1x of the single recliners will not open when the handle is pulled and will not latch in correctly. On further inspection I found that the armrests have been installed without any spacers in them  this is causing the footrests to be jammed up against the armrests so when you pull the handles there is no clearance for the footrests to open.  To fix this issue I have added spacers between all armrests and frames on all 3 x recliners   this has left a gap on the edge of all footrests and allows them to freely open and close.  The customer has tested out all recliners after repairs and now has no issue opening and closing them . Customer is happy,2021-07-07 14:19:46,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Emma- Louise Thornton,Jodie Weir,2
Helensvale,HE,South QLD,126814,2020-06-16,Jake,Reinhard,jake.reinhard@hotmail.com,0478661804,2021-06-17 18:16:12,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,4216,660970001,472489,The electronic features have stopped working  the lighting under the lounge does turn on but briefly everything else has stopped.,120.00,1) on arrival have found no electrics on this lounge working. The lounge appeared to be getting power however the recliners would not operate. After extensive trouble shooting I have found that the issue was the transformer even though it appeared to be getting power.,1) changed out the transformer with new unit and tested all in working order again.,2021-07-07 14:29:31,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Emma- Louise Thornton,Jodie Weir,2
Tweed Heads,TH,NSW,126857,2020-10-09,Anne,Maxwell,Anne.maxwell45@gmail.com,0409366787,2021-06-18 14:05:47,CHARCOAL - SENTINAL - 3 Seater,4223,625790001,286747,Not sure as it is the headrest,90.00,Head rest wasn’t on properly causing mis alignment  This was because kd brackets were very tight to fit,Fit onsite properly  Job complete,2021-07-07 15:44:06,Finalised_technician,Fasteners/Connectors,Customer,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Emma- Louise Thornton,Jodie Weir,2
Lawnton,LA,South QLD,127038,2018-06-28,Toni-Ann,Wootton,toni-ann.wootton@suncorp.com.au,0403500253,2021-06-21 11:43:53,CHARCOAL - CRESSIDA - 3 Seater,4500,594230001,385385,While using the lounge it stopped working. This is the 2nd claim we are having to make for the same situation. Electrical fault  last time the cup part was replaced.,130.00,Footrest stuck in recline position on RHF electric recliner of 2 seater console suite. Inspection has found cupholder control buttons to be faulty. Faulty part in manufacture.   Suite is in good condition.,Replaced cupholder unit. Customer satisfied with repair.,2021-07-07 10:56:35,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Emma- Louise Thornton,Naomi Hughes,2
Bankstown,BN,NSW Metro,127260,2020-03-03,Joseph,Haddad,Joe747800@gmail.com,0411427832,2021-06-24 09:13:12,GREY - ELEANOR - Modular Side Chair,2205,589010001,921256,Corner seat not firm,90.00,Low Foam density used in manufacturing causing the seat to soften excessively in a short amount of time. The lounge is not overly used as the customer works and lives alone. Doing a foam boost on the corner seat would  lift this seat higher than the rest of the Lounge suite which was going to look uneven to the rest of the lounge. This was not going to be a visually desirable outcome due to the lounge design.,Inspection and Report only,2021-07-07 10:30:07,Changeover,Foam,Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Catherine Sal,Catherine Sal,2
Lawnton,LA,South QLD,127289,2018-05-05,Rob,Eustace,reustace@bigpond.net.au,0418746227,2021-06-24 13:58:34,JET - ASHLEIGH - Electric Recliner,4500,534610001,385569,the cushioning on the single chairs has collapsed very soft to sit in? not firm,90.00,Multiple issues with this suite. 1. Customer concerned with armrest padding sagging on RHF armrest of single stand alone electric recliner. Inspection has found armrest facia board has broken under general use. Materials used appear to be inadequate for designed purpose.  2. Customer concerned with seat cushions sinking on single stand alone electric recliner  LHF electric recliner of 3 seater suite and RHF electric recliner of 3 seater suite. Inspection has found seat cushion foams have softened overtime from general use. Customer is heavy set and their weight has likely accelerated wearing of foams. High use area wear and tear.   Suite is in good condition.,Submitted report and quote.,2021-07-07 11:17:05,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Emma- Louise Thornton,Jodie Weir,2
Springwood,SW,South QLD,127375,2020-01-02,Kathleen,Buchanan,kathybuchanan@westnet.com.au,0417725146,2021-06-25 19:29:30,BEIGE - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,4184,648460002,241861,We brought this lounge suit from you on 2-1-20 we picked it at later date had it delivered to out new home 21-1-20. During this time we brought more furniture of you  I did tell sales person that it seam to be going soft the pillows. During the time we have had this lounge we were not at our home for 15 week because off being in mainland at hospital. It has now staring to ge worse so we returned to Amart telling them we are not happy with this lounge.,200.00,,,2021-07-07 14:23:07,Discount to Keep,,,,,,,Kesaia Tavake,,3
North Lakes,NS,South QLD,127470,2019-03-20,Jay,Ngakuru,Woodj@live.com.au,0450035506,2021-06-27 18:08:11,JET - ASHLEIGH - Electric Recliner,4510,534610001,253683,Leg rest wont go down and makes a loud electrical noise when trying. Not sure what caused it i just sat on it  pressed it down and it wouldnt go. Im 55 kgs so not heavy.,310.00,Multiple issues with this suite. 1. Footrest stuck in reclined position on single stand alone electric recliner. Troubleshooting has found motor to be faulty. Damage to motor appears to have been caused by collapsed mechanism catching on frame.  2. Single stand alone electric recliner makes clunking noise when reclined. Inspection has found mechanism has collapsed severely under general seated use. Damage appears to be caused by weight.  3. Other single stand alone electric recliner makes clunking noise when reclined. Inspection has found mechanism has collapsed severely under general seated use. Damage appears to be caused by weight.  Suite is in reasonable condition.,1. Replaced motor. Customer satisfied with repair.  2. Replaced mechanism. Customer satisfied with repair.  3. Replaced mechanism. Customer satisfied with repair.,2021-07-07 11:19:40,Finalised_technician,Mechanism,External Force,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Emma- Louise Thornton,Jacob Rowe,2
Logan Central,LC,South QLD,127545,2019-03-05,Henare,Johnstone,Alena_selava@hotmail.com,0413894921,2021-06-28 15:43:12,DARK GREY - SPARTACUS - Corner Lounge,4127,512030004,340856,Seams on the seat have come undone from just sitting on it.,180.00,Seams on the seat have come undone from just sitting on it.,On inspection customer showed me that there is a hole in the middle of the RHF seat of their lounge. On further inspection i found that some stitching has broken causing the hole. I have hand stitched the opening back together which has fixed this issue.,2021-07-07 14:20:55,Finalised_technician,Stitching,Normal Wear & Tear,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Emma- Louise Thornton,Naomi Hughes,2
Munno Para,MA,SA,127594,2020-09-25,Robert,Allert,robert.allert@bigpond.com,0417869462,2021-06-29 11:07:32,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,5112,649500001,840417,Recliner release on left hand side of 3 seater as you look at lounge gave a "twang" & nothing else happened - Does not work - Presume something has given way.,110.00,Cable broken on LHF side of 3s lounge,Replaced cable,2021-07-07 15:41:47,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Emma- Louise Thornton,Troy Baldwin,2
Dandenong,DG,VIC,127652,2018-02-10,Mona,Berjaoui,moonie_1535@hotmail.com,0431810123,2021-06-29 18:22:02,LIGHT GREY - DIAMOND - 3 Seater Sofa,3029,509520006,198284,Hello  To whom this may concern.   Unfortunately I am writing to you in regards to my set of Diamond couches   I have only had them for 3 years and already the cushioning have become flat and sunk down extremely. The material has started to peel off and become very uneven within the couches  as shown in the photos.   They are very uncomfortable to sit on and have become a health issue for myself.  I have attached some photos to show the issues I am having.  I hope someone can help me in regards to this issue and resolve it as fast as possible.  Thank you.,0.00,,,2021-07-07 11:14:25,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Preston,PN,VIC,127737,2021-06-21,Amritesh,Singh,amritesh.singh@hotmail.com,0450200096,2021-06-30 15:57:50,CHARCOAL - COLTON - Modular Ottoman,3122,645720001,865925,COLTON Modular Armless Chairs - in the first couch  there is a huge slit in the cloth at the base of the chair. In the second armless chair  the cloth seems to be torn near the staples.  COLTON Modular Ottoman - the cloth on one corner of the ottoman is completely detached and is exposing the interiors of the ottoman.,170.00,Replaced x2 torn dust covers as per requested. The ottomans and one single seat,Replaced x2 torn dust covers as per requested. The ottomans and one single seat,2021-07-07 11:00:32,Finalised_technician,Dustcover - torn,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Catherine Sal,Vaishnavi Ravichandran,2
Helensvale,HE,South QLD,128036,2017-12-30,Sonia,Harward,sonia.mick@mail.com,0433664470,2021-07-04 14:18:42,CHARCOAL - CRESSIDA - 3 Seater,4209,594230001,412189,We are not happy with the lounge anymore  it seems it is going to cause us constant issues with the complete leaning of the arm sides  as well as the cup holders going mouldy from having cold drinks in them  it shouldn't happen when they are being used for the right purpose. It is also no longer comfortable. We would like to return and obtain a credit to be used to purchase a new lounge.,0.00,,,2021-07-07 13:53:47,Discount to Keep,,,,,,,Catherine Sal,,3
Warana,WA,South QLD,128090,2021-06-27,Ross,Andrew,patross1985@hotmail.com,0423105712,2021-07-05 12:23:53,CHARCOAL - SENTINAL - 2 Seater,4551,625780001,492036,cm called  advised that the electrics to the couch are not working head rest is working but mech is not reclining,150.00,The LF recliner in the 2ERER with console was delivered not working. Tested the switch and all cables. Motor found to be the issue,Had a new motor from another job that was unused. Replaced the faulty motor with the new motor and tested operations. All now normal.,2021-07-07 15:03:09,Finalised_technician,Motor,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Emma- Louise Thornton,Vaishnavi Ravichandran,2
Penrith,PH,NSW Metro,128128,2021-06-09,Robyn,Wildman,robynwildman@bigpond.com,0423652854,2021-07-05 15:22:04,DARK GREY - BERNARD - Fabric 3 Seater with 2 inbuilt Recliners,2747,702580001,1070857,The recliner function is not working properly on one side - doesn't stay in its position.  Plus the chair seat has lost its tension.  Issue not visible but seems something underneath (bar?) is not connected.  Note: Lounge has had minimal use.  This is a specific TV room however no TV has been set up in this room until last week.,0.00,,,2021-07-07 15:03:12,Reselect,,,,,,,Naomi Hughes,,3
Cairns,CN,North QLD,128166,2018-04-16,gene,butt,genebernard1959@bigpond.com,0407922419,2021-07-05 20:26:13,CHARCOAL - CHASER - Recliner,4880,510660002,395817,The issue with this chair is the easy to clean covering on the foot rest and the under arm rest   is pealing of  caused by a very poor quality material that I have  had dealings with in the past with other furniture .,0.00,,,2021-07-07 17:31:33,Discount to Keep,,,,,,,Michaela Nicholson,,3
