STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Bundaberg,BG,South QLD,125262,2018-09-25,Terri,Jones,tezzj@hotmail.com,1432326945,2021-05-26 12:29:56,CHARCOAL - CHASER - 3 Seater Sofa,4677,510670002,544920,Foam in seat near reclining foot rest is collapsing. You can see in the picture when compared to middle seat the difference.,450.00,Attended to inspect the c/m's concerns with the ‘Chaser’ 3x seater lounge. The c/m stated the RHF leg rest area has collapsed & he can feel the springs on the seat when sitting on it. Assessment: The RHF recliner on the 3x seater lounge was assessed. I found the knee roll foam has collapsed & has caused the leg rest area to have sagged. 05.08.21 - Returned to inspect the customer’s concerns with the RHF recliner on the ‘Chaser’ 3x seater lounge. The customer stated the leg roll area on the RHF recliner has slightly dropped & the recliner is now leaning. Assessment: The RHF recliner was assessed. The knee roll foam was found to have slightly sagged & it was needing to be rectified. The recliner was tilting to the RHF side & was dropping towards the floor on the right side when reclining. 29.09.21 - Returned to install the new recliner mechanism in the RHF recliner on the 3x seater lounge.,Repair: 05.08.21 - The foot rest was detached to access underneath to detach the fabric & to rectify the knee roll foam. The existing knee roll block foam was removed. A new medium density knee roll block foam was installed & secured with upholstery adhesives (as pictured) The lounge fabric was re-secured with upholstery staples & the footrest was re-attached. New Issue - In Order to Repair: The recliner will require a new recliner mechanism to be ordered & installed. Edited quote to reflect. 29.09.21 - The back rests were detached from the 3x seater lounge & the lounge was turned over to gain access underneath to detach the existing failed RHF mechanism in order to assemble & retro fit the new mech (supplied by the supplier.) The new mech was was installed & secured. The lounge was repositioned back  the back rests were reattached & the reclining motions were checked. All now functioning & in alignment. The c/m's were unavailable to check the lounges at the time of completion.,2021-11-05 11:57:31,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Natasha Smith,Brenda Stewart,2
Rouse Hill,RL,NSW Metro,128384,2018-11-25,Jim,Stafidas,Stafidasj@gmail.com,0434431907,2021-07-08 12:13:31,BLACK - OPTIMUS - 3 Seater Sofa,2154,625820001,4971,The mechanism to lift the footrest does not work right hand side of the couch.,190.00,- Attended customers residence to replace mechanism. - Upon inspection found the LHF recliner wasn't working  the mechanism was in good condition  the leg roll motor and trigger switch was faulty. - Likely Cause – Manufacturing - Lounge was in clean condition.,- Replaced motor and trigger. All fixed.  NOTE  Have updated quote to correct repairs. Thank you.,2021-11-05 13:50:58,Finalised_technician,Motor,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Jacob Rowe,2
Helensvale,HE,South QLD,129071,2020-09-25,Leonie,Burdoe,Leonie_burdoe@hotmail.com,0421736616,2021-07-18 10:46:16,BEIGE - LANNISTER - Leather Electric Recliner,4210,577240002,456266,Seems the side has split and gone yuk,90.00,Seems the side has split and gone yuk,On inspection customer showed me that the leather is torn on the sides of the foot rest  on further inspection I found that the leather is cracking under the seat also. This creaking means the leather is very dry  for this to crack I believe that the customer rests there feet on the outside of the footrest to cause it to tear. To fix this issue I will need to machine sew two new leather panels on each side.,2021-11-05 14:07:31,Non Manufacturing,Cut/Tear,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
Bundaberg,BG,South QLD,129278,2020-10-14,Rob,Page,Robmpage@gmail.com,0408191417,2021-07-21 07:38:17,BLACK - OPTIMUS - 2 Seater Sofa,4670,625810001,569290,Broken hinge on center  console,130.00,Broken hinge on console,We replaced both hinges on centre console. It is now opening and closing with no issues. Repair complete,2021-11-05 14:27:14,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Angela Hyde,Andy-Grace Elenoa Nonu,2
Caringbah,CR,NSW Metro,129903,2018-11-25,David,Duncan,davidduncan@1232web.com.au,0401153513,2021-07-29 17:33:32,CHARCOAL - CHASER - 3 Seater Sofa,2219,510670002,47377,one of the recliners on the 3 seater  one of the hinges broke off and the whole mechanism is bent as a result of trying to close it once the hinge had snapped off. On the single seater  where the back attached to the base the screws have come out and it cannot be reattached,90.00,1. Single arm chair - KD brackets have been torn off from the timber frame  on RHS. Requires a frame repair and a new KD bracket to be installed. 2. 3 Seater LHS recliner is not working. Mechanism replacement needed 3. Trigger cable no longer working and needs to be replaced 4 Seat requires a new spring cell as the spring cell is protruding from the base.   Unable to determine whether damaged has been caused by misuse  however  the issues present were quite extensive.,Quote and report,2021-11-05 14:32:07,Finalised_technician,Mechanism,Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Natasha Smith,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,129928,2019-05-16,Charlotte,Wilson,Char2178@gmail.com,0406901912,2021-07-30 09:39:02,BLACK - ONTARIO - 3 Seater Chaise,2210,565250001,907341,On middle seat  something internally has broken or shifted (am not sure why) as when you sit there is a lump of some sort and is not uncomfortable so will need to be resolved please,90.00,Middle and chaise seats both have a protruding pocket springs which can be felt  through the seat base. A replacement cushion/spring cell is needed to rectify the issue. The leather will need to be stripped from the lounge in order to access and replace cushions. The access is quite difficult through  the zig zag springs in the base of the lounge.,Quote and report only,2021-11-05 14:44:50,Finalised_technician,Pocket Springs,Manufacturer,Millie & G Pty Ltd,THE LEATHER DOCTOR,Steve,Girgis,Natasha Smith,Mahmoud Jeblawi,2
Braybrook,BK,VIC,129969,2014-07-08,Muhammad,Kashif,m_kashiff@hotmail.com,0412364050,2021-07-30 15:42:34,BLACK - ARCADE - 3 Seater Sofa,3029,466250001,34725,Don’t no about the cause of damage. Its not comfortable while sitting on the sofa.,490.00,Pocket springs on the 3 x seat cushions on 3S couch have excessively compressed  springs poking through the bottom of seat cushions  springs also able to be felt by user  foam borders have also collapsed resulting in very lumpy appearance and lack of support or comfort. Item Code: no label present (see photo) Couch in very well used condition   some marks on leather (4),On inspection the third seat cushion had also excessively compressed  using parts supplied I have taken the couch back to the workshop to enable complete disassembly to address the issues noted above. Both pocket spring and foam borders have been replaced on all 3 seats  tech to deliver Thursday Job returned today  issues resolved  cm very happy. Job complete,2021-11-05 15:16:40,Finalised_technician,Pocket Springs,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Natasha Smith,Natalie Mitchell,2
Frankston,FN,VIC,129974,2020-02-21,Cassandra,O'Neill,Cassandra_oneill@hotmail.com,0423568744,2021-07-30 16:15:58,GREY - GALILEO - 3 Seater,3200,673390001,867797,The wood on the inside of the couch where the leg is has sunken in and unable to sit on couch as it dosnt hold up,90.00,3 seater sofa : LHF front leg has collapsed due to front timber  support rail snapped and has given away from LHF side timber support which has sunken and torn through bottom front border fabric and dust cover. Customer is currently supporting LH side by bricks so sofa can be sat on. Lounge suite looked to be in good condition  customer has told me that this issue occurred when sitting on LHF seat cushion on 3 seater sofa  heard a crack and sofa collapsed. Customer is not a heavy set person.,Repairs needed:  major offsite frame repairs CS2  fabric panel replacement to front border CS2 (matching fabric to be provided by Amart furniture)   and int 3 dust cover replacement. ( please note due to design and all seat cushions fixed above torn fabric border this will be a very Time consuming job as all fabric will need to be removed ( all 1 piece) . Most likely not viable for repairs due to extent of damage and work needed for repairs.,2021-11-05 15:39:53,Finalised_technician,Frame,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Natasha Smith,Mahmoud Jeblawi,2
Knoxfield,KD,VIC,130017,2019-06-30,Keith,Windsor,Kwindsor@live.com.au,0407234123,2021-07-31 13:37:31,CHARCOAL - SENTINAL - 2 Seater,3152,625780001,106035,There is no damage as such. Over the last 18 months we have been getting small electric shocks. We have gotten to the point where we are frightened of using it so generally keep it unplugged. However I got a strong shock from it yesterday. I feel this product is too dangerous to use. Visually  the product is in as new condition as we have hardly used it due to fear of electrocution!,90.00,Customer claims they are getting electric shocks sometimes when they touch the recliner buttons or cup holders  and has gotten worse of late.  Lounge is in excellent condition.,I did not experience any shocks when using the recliners  nor could I see any fault with the wiring. Most likely this could be occurring from either the switches or cup holders  I could replace these and see if this resolves the issue.,2021-11-05 16:06:45,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natasha Smith,Troy Baldwin,2
South Morang,SG,VIC,130806,2017-11-09,Fabian,Wright,F.wright0075@gmail.com,0425720020,2021-08-11 18:43:04,GRAPHITE - CENTURIAL - Corner Lounge with Chaise,3752,547170002,800701,The spring went ping and the seat is now sagging,200.00,The cusromer pointed out that he heard a noise and the seat had sunk. My internal inspection showed that the zig zag springs has broken. The fault would be considered a manufacturing fault,The zig zag springs were refitted and repaired onsite  The lounge didn’t have an ID tag,2021-11-05 14:34:38,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natasha Smith,Naomi Hughes,2
Auburn,AN,NSW Metro,131844,2017-08-03,mathew,moshe,mathew_moshe@yahoo.com.au,0422444352,2021-08-26 21:23:42,RUM - MATRIX - 3 Seater Sofa with Chaise,2176,507210002,892709,The couches stitches are frayed.,160.00,On inspection of the lounge it was found that a section of the seam had become unstitched due to the thread wearing thin and breaking.,I re-stitched the seam using a single thread double needle stitch to add strength to the stitching. The CM checked the work and was happy with the job.,2021-11-05 15:09:18,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Achol Acot,Alicia Lahey,2
Rockhampton,RK,North QLD,132049,2020-06-04,Tricia,Jeffries,property@anglicarecq.org.au,0436692230,2021-08-30 16:50:35,NAVY BLUE - KELLER - 3 Seater,4701,603570002,380044,Both lounges seem to have collapsed in the base and the cushions fall through. There is no stability in the base of the lounges now. Zip is broken on cushion.,90.00,Attended to inspect the c/m's concerns with the (2x) ‘Keller’ 3x seater sofas. The tenant of the house stated the lounges have all collapsed & cannot be used. All the seats have spring issues & both of the lounge frames are broken. Assessment: On assessing both lounges  the following issues were found: 1. The back rest & seating timber frames have broken in various areas on both lounges. 2. All 6x seating cushions have collapsed & failed (as pictured.) 3. The rear lounge fabric between the seats & back rests have torn. 4. 1x back rest zipper has busted & cannot secure the cushion.,Nil repairs completed. In Order To Repair: 1. Both lounges will require major internal frame repairs. All existing broken timbers will need to be replaced with new stronger timbers & reinforced & secured. 2. 6x new seating cushions will be required to be supplied by the supplier & to be installed. 3. The lounge skins will be required to be detached in order for the rear inner fabric of the lounges x 2 to be replaced &  machine stitched. (Workshop Repair) 4. The zipper will be detached from the back rest cushion for a new replacement zipper to be machine stitched. (Workshop Repair) Quote edited to reflect in order to repair.,2021-11-05 16:41:10,Changeover,Frame,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Naomi Hughes,2
Knoxfield,KD,VIC,132063,2020-03-15,George,Georgiou,mmdetailing@hotmail.com,0421943227,2021-08-30 19:40:34,NAVY BLUE - RUMPUS - Corner Lounge with RHF Chaise,3178,672270004,112892,Couch is sagging in various areas on the sitting and back side of couch  stitching is falling apart and the sponge is showing in various areas of the couch.   This couch does not get used that often and has only been just over 1 yr since original purchase .. A little disappointed to be honest as we expect a few years for a couch to last,180.00,1. RHF corner on RHF backrest of 2 seater has come apart due to broken stitching. 2. Corner seat has softened. lounge was in very good condition.,1. Hand stitched seam back together. 2. This seat has softened along with some other seats  internally there no fault  normal wear and tear  customer was understanding.,2021-11-05 16:43:20,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Angela Hyde,Natasha Smith,2
Rockhampton,RK,North QLD,132080,2019-10-23,robert,taylor,homaintenance@bigpond.com,0428723588,2021-08-31 09:11:34,CHARCOAL - SENTINAL - Electric Recliner,4714,625770001,356751,the seat cushioning has sagged in all 4 seats to such a degree that it is no longer comfortable.  i believe this to be a major product fault and would like it repaired please regards Robert Taylor,700.00,Attended to inspect the c/m's concerns with the 4x ‘Sentinel’ single recliners. The c/m stated all the 4x recliners are having the same seating defects. It feels like you are sinking down & they’re not very comfortable  firm or supportive. Assessment: On assessing all 4x single recliners  the seating cushions feel soft & have sunken down. There is no firmness or support & the seat foams have compressed. 20.10.21 - Returned to repair the 4x single sentinel ER recliners.,Nil repairs completed. In Order To Repair: The back rests will be required to be detached in all 4 x recliners in order to gain access to the rear of the seats. High density booster foams cut to the size of the seat cushions & installed between the zz springs & the existing seating cushions. This will add firmness & support to the seating areas. 20.10.21 - Repair: The back rests were detached on all 4x single recliners to gain access to the rear of the seat cushions in order to install high density booster foams. The booster foams were cut to size & then installed between the seating foams & the zz springs through the zipper entry of the seating cushions. The seating areas were checked by the customers to ensure the seating areas were firmer & more comfortable for them. The back rests were re-attached back on all 4x recliners. The ER reclining functions were checked & all are functioning. The customer’s were very pleased with the completed repairs.,2021-11-05 16:44:25,Finalised_technician,Foam,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Naomi Hughes,2
Rockhampton,RK,North QLD,132085,2018-08-23,Mandy,Howlett,mandy.howlett@bigpond.com,0402866772,2021-08-31 10:04:01,BLACK - CORINNE - Corner Chaise,4701,588280001,354502,Seats have collasped and sinking when you sit on it. Spring have gone.,90.00,Attended to inspect the c/m's concerns with the ‘Corinne’ Cnr lounge with chaise. The c/m stated all the seating areas have collapsed & sunken down when sitting on them. Assessment: All of the the seating areas on the Cnr lounge were assessed. All the zz springs are intact. The 3x seating cushions & the chaise have softened & are sinking down when sitting on them due to compressed foam.,Nil repairs completed. In Order To Repair: The lounges will benefit with the installation of high density booster foams to add firmness & support. The lounges will be required to be turned over to gain access underneath. All feet & the dust cover will be detached in order to install high density booster foams cut to size & installed between the zz springs & the seating cushions. The dust cover & all feet will be reattached. Quote edited to reflect in order to repair.,2021-11-05 16:51:22,Discount to Keep,Foam,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Jodie Weir,2
Prospect,PT,NSW Metro,132172,2020-08-20,Syed,Rizvi,Masoom_szarn@hotmail.com,0412313491,2021-09-01 12:13:26,CHARCOAL - SENTINAL - 3 Seater,2763,625790001,496574,Right hand side recliner motor when we turn on its noise and its moving right side or left side not straight,90.00,- Attended customers residence to replace mechanism. - Upon arrival customer advised lounge was replaced by Amart two weeks ago. We send customers a reminder message 48 hours message prior to appointment. Customer at no point contacted us prior to appointment to cancel and did not respond to cancel appointment even after receiving our message. Amart also did not update job to advise we didn't need to attend.,- Took photo of new lounge for report.  NOTE  I have removed repairs but left call out and report.,2021-11-05 16:54:34,Changeover,No defect,No Defect,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Linda Leamon,2
Waurn Ponds,WS,VIC,132203,2021-04-11,Samantha,Farley,sfarley26@hotmail.com,0403258703,2021-09-01 17:13:44,CHARCOAL - MADDEN - Corner Lounge with Console and 2 Inbuilt Recliners,3220,700120001,870264,The recliner isn’t closing. The lever appears to not be connected to whatever it’s meant to be connected to.,240.00,Previous visit was to troubleshoot the issue  issue was bent mechanism  more than likely caused by children.,1st visit  problem solve 2nd visit fit new mechanism,2021-11-05 16:56:57,Finalised_technician,Mechanism,Children,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Angela Hyde,Mahmoud Jeblawi,2
South Morang,SG,VIC,132475,2017-12-19,Vicki,Sampson,sambos43@bigpond.com,0409708411,2021-09-06 17:10:39,CHARCOAL - CRESSIDA - Electric Recliner,3754,594210001,801443,the single chair - all light lit up except for one.  Also the 3 chair seater  the middle bit has 2 drink holders and that brown board is unstuck as you can see in the picture.,460.00,The customer pointed out three issues. The first was the cup holder on the single recliner has a faulty light  the second is the pop up USB ports won’t always open as the latch is broken. The third is the cup holder try has broken. The faults would be considered manufacturing fault,The centre console backrest would need to be taken away to repair the dowels that hold the cup tray in place are broken and would need to be repaired. The USB port console would need to be replaced as would the cup holder. I’ve included a quote to repair. I would have to order a new USB console  Repairs completed and returned,2021-11-05 14:40:37,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natasha Smith,Ann D'Ambrosio,2
Rockhampton,RK,North QLD,132552,2014-06-12,Jose,Kochupurackal,mathews81k@yahoo.com,0470305154,2021-09-07 16:23:59,BLACK - TORONTO - 3 seater (RR),4700,442550001,282582,When you sit down  the spring is not going down. It keeps poking our bottoms,200.00,Attended to inspect the c/m's concerns with the ‘Toronto’ 3x seater lounge with recliners. The c/m stated the RHF recliner seat is very uncomfortable & they can feel the springs when sitting down on it. Assessment: The spring cells could be felt when sitting on the RHF recliner. The lounge was uncoupled  the RHF recliner was turned over to gain access underneath to detach the foot rest in order to detach the lounge fabric across the knee roll area. On closer inspection  the spring cell cushion has disintegrated & is not casing & supporting the springs in place (as pictured.) 28.10.21 - Returned to install the new spring cell seat cushion in the RHF recliner on the ‘Toronto’ 3x seater lounge.,In Order To Repair: A new spring cell cushion is required for this lounge to be ordered & to be installed. Have ordered parts & will re-book to complete the repair. 28.10.21 - To Repair: The lounge was uncoupled & the RHF recliner was turned over to gain access underneath to detach the foot rest & the recliner mechanism in order to detach the lounge fabric from the base of the recliner. The existing failed spring cell seat cushion was detached (as pictured) & the new spring cell cushion was installed. Extra foam was also installed & adhered with upholstery adhesives to protect the new seat cushion. The lounge fabric was re-attached & the recliner mechanism was reinstalled. The foot rest was re-attached  the recliner was repositioned back ino place & re-coupled back to the suite. The c/m sat on the recliner & tested the seat cushion. The c/m stated he was very happy with the completed repairs.,2021-11-05 14:38:12,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Michaela Nicholson,Andy-Grace Elenoa Nonu,2
Munno Para,MA,SA,133745,2020-07-11,lynette,vogelsang,lynv6@bigpond.com,0415808298,2021-09-26 11:12:40,DARK GREY - PRESCOTT - Recliner,5114,649490001,839810,wire to operate recliner has broken,180.00,Cable broken on single recliner. I did not have the correct part. I have ordered more cables and will return asap,Q&R only  UPDATE 2/11/21 Returned to replace broken cable,2021-11-05 15:56:10,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Vaishnavi Ravichandran,Andy-Grace Elenoa Nonu,2
Darwin,DN,NT,133873,2019-09-14,Peter,Gibson,gib1000@bigpond.com,0417787782,2021-09-27 20:03:45,BLACK - MARISSA - 3 Seater Sofa,820,548490001,115602,As ypu look at the photo you will see the left hand side has sunk. The spring has collapsed after only 2 years.,240.00,Two zigzag springs beneath the LHF seat on the 3 seater have pulled away from the frame allowing the seat foams to collapse. The springs have torn the dustcover when they sprang loose.,Two new spring hangers have bee fitted & the zigzag springs reattached.  A new dust cover has been fitted.,2021-11-05 15:39:05,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Michaela Nicholson,Troy Baldwin,2
Darwin,DN,NT,134291,2021-09-17,Sophie,Driscoll,sophiedriscoll@outlook.com,0458007491,2021-10-04 13:51:38,CHARCOAL - SENTINAL - 3 Seater,832,625790001,140633,Bolt has snapped off,170.00,The mechanism of the LHF recliner had a broken linkage.,A new mechanism has been fitted & the chair is operating normally.,2021-11-05 15:47:35,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Marie Pollock,Marie Pollock,2
Rouse Hill,RL,NSW Metro,134484,2021-05-01,Abigail,Yap,abigail.yap@outlook.com,0424829312,2021-10-06 19:44:19,COFFEE - NIXON - 4 Seater Sofa with Chaise,2155,672210005,22443,The far left two seats have decreased significantly in comparison to the rest of the couch. When the weight an average person is applied  the seat cushions gives way significantly more when compared to the seat cushions on right side. This is currently causing neck and lower back issues.  As you can see from the images attached you can clearly see  even before weight is applied  the left seat cushions are mishapen.  We are unsure what has caused this issue and it is gradually getting worse as time progresses.,90.00,- Attended customers residence to perform report. - Upon inspection found LHF  second from LHF and third LHF seat bases have significantly softened to the severity that when sitting they force person to tilt  the base offers no support. The underneath is in good structural condition  the foam is deteriorating  it has softened beyond a point of normal wear and tear and is collapsing causing it to loose shape. - Likely Cause - Manufacturing - Lounge was in dirty condition.,- Would need to replace all three seat bases to fix. This would be an offsite repair due to amount of work required to pull lounge down to replace.  NOTE  Have added repair costs to quote for review. Thank you.,2021-11-05 15:18:39,Changeover,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Olwen Silversides,Mahmoud Jeblawi,2
Munno Para,MA,SA,134793,2019-11-28,Mark,Owen,markowen202@outlook.com,0488956700,2021-10-11 16:48:07,CHARCOAL - MADDEN - Rocker Recliner.,5114,657880001,831187,Frame on recliner on right hand side has weakened over time until finally breaking. Item became unsafe and unusable. Item has only ever been used for it's intended purpose  so it is unknown what caused the damage.,90.00,Rocking recliner mech broken. I will not be offering to replace the mech as every time we get sent a rocker mech that is not already assembled the latch for the release is missing and the standard release latch does not fit. Please call the customer to discuss options with them.,Q&R only,2021-11-05 15:45:30,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Michaela Nicholson,Achol Acot,2
O'Connor,OR,WA,135087,2018-03-11,Edward,Smith,Mr.ersmith36@gmail.com,0497798495,2021-10-16 11:30:57,CHARCOAL - CHASER - 3 Seater Sofa,6164,510670002,135414,Couch is clean considering age and normal wear and tear. Any minor stains are not easily visible upon time of inspection.   Couch has had multiple repairs under warranty prior. The same issue is reoccurring involving faulty moving parts when reclining and using the mechanisms.   Previous repairs show temporary resolution only  couch must have further issues beyond customer satisfaction. Customer requests compensation  replacement of different unit  or suitable other resolution other than repair on this occasion.,90.00,Customer has two recliners that won’t open and close properly,Inspected three seater  both recliners are bent  one badly bent to the point it is hitting bottom of armrest and the corner of it    Not sure why this is happening but checked history and  if we replace the mechs that will be 5 mechs that  have been replaced Lounge is not in very good condition with a small tear in seat and various stains on the sofa,2021-11-05 11:53:53,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Nathan Milsom,Gaganjot Chhina,2
Lawnton,LA,South QLD,135553,2017-08-03,Leslie,Little,trishles2@optusnet.com.au,0409494335,2021-10-22 17:15:35,LIGHT GREY - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4507,584780002,375495,1.The dust cover under all recliners has deteriorated and drops to floor when recliner operated.  2. Left cushion on 3 seater has sunk possibly spring related. Person sitting there weighs less than 85 kilos.,90.00,Multiple issues with this suite.  1- Dust cover deteriorating  crumbles when touched on all areas of two single recliners and three seater suite. Fault in the dust cover used in manufacture that it is not stable after a couple of years.  2- Customer concerned seated weight support no longer adequate on LHF recliner and seated weight leans to the side on RHF recliner of three seater suite. Inspection found no structural defects. Seat cushions are made from one solid piece of foam. Seat foams softening from the way they are being used. Party at Fault - Wear and Tear.   Suite has not been abused.   There are no PO Numbers on the manufacturer’s tags,Quote to repair: Call out Fee $70.00 and Travel $6.00.   1- Remove and replace dust covers on seven seated areas (this requires all four recliner mechanisms to be removed to replace dust covers) - Internal 2X4 and Internal 3 $480.00  2- Add booster foam and firm support barrier to two seat cushion bases - Internal 2X2 $220.00. Total quote to repair excluding GST $776.00.   Store to Action.,2021-11-05 14:38:21,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Troy Baldwin,Jacob Rowe,2
Auburn,AN,NSW Metro,135588,2019-01-21,Eithne,Jennings,eithnejennings@yahoo.com.au,0404038551,2021-10-23 13:16:34,ESPRESSO - CRAWFORD - Recliner,2131,506590001,928798,Recliner cord broken - recliner not working,110.00,The customer’s single recliner has a broken trigger cable. This is a manufacturing issue that can be resolved onsite with a new trigger cable ,A new trigger cable was fitted from my inventory. The customer is happy with the repair no further action required.,2021-11-05 14:40:20,Finalised_technician,Trigger/Cable,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Vaishnavi Ravichandran,Michaela Nicholson,2
Auburn,AN,NSW Metro,135884,2021-10-24,Sarah,Peter,sarahpetergill@gmail.com,0405664856,2021-10-27 14:08:31,GREY - BIANCO - 3 Seater,2077,669310001,978430,Arm rest is hallow from the corner. There is no stuffing/Foam padding.,90.00,The customer’s 3 seat fabric sofa’s frame is twisting when it is picked up. Additionally the LHF armrest has foam compression and the timber under the foam moves. I believe the frame and foam  issues are transport issues. I believe they are issues that are uneconomical to repair. The customer also told me they don’t want a repair undertaken.  The upholstery along the front of the seat cushions have lines in them giving the appearance of pulled fabric.  Please contact the customer to discuss there options.,Inspection  assessment  and report.,2021-11-05 11:10:15,Changeover,Frame,Transport,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Alicia Lahey,Aaron Ross,2
Springwood,SW,South QLD,136226,2018-05-06,Amanda,Paskin,a.paskin@yahoo.com.au,0439284729,2021-11-01 21:24:30,BLACK - MILLENNIA - 3 Seater Sofa,4121,579010001,219287,The chair I purchased has been repaired once before from Super Amart at Springwood. Unfortunately the chair on the same side now refuses to go down at all by pressing the down button and has to be pushed into place with our legs.  The chair goes clunk into place and this was the original replaced in first repair. I have also noticed the fabric is peeling even though we have it covered the whole chair in a cover and the electrical plug at the back is now sparking and turning it self off.  I can’t take a photo of the chair not going down or the cord at the back sparking however In the photos attached there is photos of the peeling and the chair that needs to be pushed down with our own legs won’t go all the way in so I took a photo of the gap.  We press the down button but it just doesn’t close the motor is not clicking into place.,0.00,,,2021-11-05 11:02:51,Discount to Keep,,,,,,,Michaela Nicholson,,3
Morayfield,MF,South QLD,136289,2018-11-04,kelly,hendrick,kjhendrick69@gmail.com,0423404035,2021-11-02 18:07:45,BLUE - PHOEBE - 3 Seater Sofa,4518,576730002,999679,I believe this material is faulty.  I notice black fibers on the ground under the lounge. On further investigation  I touch it and it deteriorates  in my fingers.,0.00,,,2021-11-05 16:08:26,Non Manufacturing,,,,,,,Michaela Nicholson,,3
Cairns,CN,North QLD,136290,2021-02-28,Graham,Poon,graham.poon@yahoo.com.au,0448951454,2021-11-02 18:59:22,SILVER - OLIVIA - Double Bed,4870,501200001,452905,The bed frame collapsed when someone was sleeping on it. It bent the frame and brackets in a number of places. The bed was only slept on by one person and not overloaded with other items. The person using the bed only weighs about 80kg.,0.00,,,2021-11-05 16:30:07,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Ballarat,BT,VIC,136294,2020-01-28,Debra,Loudo,dlouder.2@bigpond.com,0427545526,2021-11-02 19:20:14,BLACK - CAPELLO - 2 Seater Sofa with 2 Inbuilt Electric Recliners,3375,642580002,153360,Voltage reducer(transformer)  was making an arcing sound and has now stopped working ... no power to couch .,0.00,,,2021-11-05 17:09:53,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
