STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Logan Central,LC,South QLD,44346,2015-06-21,Yancy,Kenyi,noemail11@gmail.com,0401373055,2018-11-29 09:35:09,Augustine Modular Lounge,4132,51296,290038,customer came into store providing photos of lounge cushions loosing padding. please contact customer BY PHONE NOT EMAIL,90.00,1/. Seat and back cushioning has major issues on the Cnr lounge. 2/. All seats have sunken.  3/. All back rests have dropped no support.,No work carried out during inspection.  1/. Cnr lounge seats need to be boosted with extra foam.  2/. Back rests need to be refilled with fibre fill and back webbing needs replacing. 3/. During my inspection customer said she has another 3 piece lounge she purchased at the same time. She asked me to inspect as it has issues.  I inspected the 2nd suite and took photos. It also needs foam boosters in the seats and back rests need refilling.  The leather on both lounges is in good looked after condition.  Customer is disappointed with both lounges and wants replaced.  I politely explained to her I would do a report on both lounges and advise Amart of her concerns.  Please call or email me if you need anymore details.,2019-02-15 14:51:54,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Mitchell Demnar,Ann D'Ambrosio,2
Mackay,MK,North QLD,48928,2017-12-15,Katie,Stewart,isakate@gmail.com,0407083316,2019-01-29 11:40:21,Spartacus,4754,51200/51201,308691,A substantial separation has occurred between recliners on the 3 seater along with sagging of cushions  the same sagging has occurred on the single recliner. Springs can be felt through fabric and recliners are hard to close and feel un aligned.,240.00,,,2019-02-15 15:46:00,Discount to Keep,,,,,,,Ash Monaghan,,3
West Gosford,WD,NSW Metro,49011,2017-09-26,Ben,Dan,ben.daneshvar@gmail.com,0415096453,2019-01-30 10:20:22,LANNISTER,2257,57728,651566,Manufacture faults  stitching on the leather is coming undone for several times,180.00,Customer had reported that stitching had popped in 2 separate areas on each of his single recliners. On inspection I found that the stitching had popped on the LHF junction of the top of the backrest on the LHF single recliner and also on the RHF junction of the top of the backrest on the RHF recliner. They’re uncommon spots for stitching to come undone as they’re generally low pressure areas  but nonetheless both spots had mild popping of stitching.,I removed the backs from each recliner  secured the existing stitching and stitched the areas in question  breaking a couple of needles in the process  due to the challenging areas being sewn.,2019-02-15 13:25:17,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Alicia Lahey,Vaishnavi Ravichandran,2
Logan Central,LC,South QLD,49769,2017-05-29,Sarah,Churchward,cess1969@gmail.com,0458001034,2019-02-08 09:12:33,Michelin theatre suite,4280,53329,318271,This recliner has had new buttons  new motor since been delivered from new and now it is getting stuck in the recline up position again  same issue as was fixed with a replacement motor and replacement buttons as before.,0.00,,,2019-02-15 09:51:18,Reselect,,,,,,,Brenda Stewart,,3
Springwood,SW,South QLD,49847,2016-02-20,Matthew,Guy,thatmatguy@hotmail.com,0422467405,2019-02-09 11:03:01,Whitsundays swivel chair,4157,52847,184331,The arms on the chair have the leather cracking  bubbling and peeling. In all honesty the cat has clawed at the bottom section near the floor as per the photo. This section I’m not worried about. It is the arms of the chair which again as per the photo is clearly not caused by the cat. It’s as if the leather has been left out in the sun or something. Which it hasn’t. It’s never moved from the corner of the lounge room further most from the windows. I have no clue as to what could have caused this.,0.00,,,2019-02-15 10:22:35,Discount to Keep,,,,,,,Brenda Stewart,,3
Campbellfield,CF,VIC,49862,2017-12-29,Stacy,DAlessandro,stacy@henmax.com.au,0438080015,2019-02-09 12:40:43,Tobin 2 seater,3064,61201,584911,The inner spring has broken on one side in the internal seat.,0.00,,,2019-02-15 15:41:36,Discount to Keep,,,,,,,Brenda Stewart,,3
Glendale,WY,NSW Metro,49898,2018-10-05,Sara,Murdoch,sara.murdoch@hotmail.com,0409929429,2019-02-09 17:58:34,Abby two seat sofa,2323,61616,787306,The stitching on the base cushions of the sofa are coming apart. The sofa is also much softer than the 3 seat sofa I bought during the same purchase. I think this is due to the stitching.,0.00,,,2019-02-15 16:46:09,Changeover,,,,,,,Mitchell Demnar,,3
