STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Wagga Wagga,WG,NSW,101632,2018-04-03,Mikayla,McDermott,mikayla.m2607@gmail.com,0497825958,2020-07-16 20:22:17,CHARCOAL - FONTANA - Corner Lounge with Chaise,2647,539900001,800659,Stitching is starting to come undone on the lounge/back cushions.  Not sure if general wear and tear or fault in stitching. Only 2 years old Couch  stitching should last longer. Considering it is looked after well,480.00,Issue 1: The top stitch on four backrest sections have unraveled. It is possible the bobbin thread on these seams were not tied off correctly & overtime the thread has eventually broken & unraveled.  Issue 2: The seat top on the corner piece has flattened compared to the modular pieces. The customer states it was like this from day one. I explained the filling inside the pillow top style on this model is soft fill which will flatten overtime as this is how it is designed. There is no easy way of repairing this issue.,Issue 1: I hand stitched the bobbin thread on the four backrest sections.  Issue 2: This is very difficult to attempt repair due to the access to the seat top  the whole piece requires dismantling. Putting more soft fill in the seat top is typically unsuccessful as this will cause lumps afterwards.,2021-03-13 10:35:24,Finalised_technician,Stitching,Normal Wear & Tear,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Angela Hyde,Mahnaz Reza,2
Shepparton,SN,VIC,103915,2019-11-27,Shannon,Elgar,shannon.elgar@hotmail.com,0487615841,2020-08-14 13:51:11,LIGHT GREY - SPARTACUS - Corner Lounge,3562,512030003,437579,you can feel the springs on one of the seats when you sit down and the cushion itself has dropped compared to the other seats. The damage can not be due to over use as we haven’t even had it for a year and this section of couch has only just been moved to the main seating area,490.00,The pocket springs could felt on the LAF recliner piece on the 3S sofa. I inspected internally & noticed the foam across the front of the seat cushion has flattened.,I replaced the foam cushion with a new piece supplied by Amart.   ID label: 201900514,2021-03-13 09:43:36,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Jessica Kyle,,2
Gepps Cross,GC,SA,106825,2012-11-01,Rami,Michael,rami-michael@hotmail.com,0400463968,2020-09-22 13:20:40,BLACK - TORONTO - 3 seater (RR),5114,442550001,889070,Two recliners will not open.  Also the recliner feels like it’s bent,490.00,LHF mech worn and very loose/ unstable The wrong parts have been supplied  I have taken photos of the mech needed. I will need to return with the correct parts to complete the repairs needed. Also there is an issue with the seat foam in this seat and the support from the ZZ springs  this will also be contributing to the initial complaint of the seat leaning  Cable broken on LHF seat of 3s lounge and RHF seat of 2s lounge,Replaced 2x recliner cables.  UPDATE 26/10 Customer not home for app. Spoke to him and he was working and had forgotten.  UPDATE 11/3/21 Returned to replace broken mech and boost foam in the LHF seat of 3s lounge,2021-03-13 14:39:54,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Richelle Suna,2
Penrith,PH,NSW Metro,110885,2016-06-14,Melinda,Ramsden,mzcharaaade95@hotmail.com,0431671059,2020-11-16 16:19:14,JET - MAGNUS - Corner Lounge,2747,531060001,985491,The 2 seats that arnt recliners are loose at the top and are alot further back then the others as pictured  it wasnt like this to begin with but is now causing an inconvenience due to constantly hitting on the wall and causing damage  we try to avoid anyone sitting on the now due to the damage its going to continue to cause.  Such a shame to have such a big lounge and not able to use it.  We look forward to hearing from you shortly.,320.00,First Visit - Attended customers residence to repair alignment issue. - Upon inspection found second from LHF & second from RHF seat backs were out of alignment. The KD brackets were loose and the KD post brackets were bent. - Likely Cause - Manufacturing - Lounge was in clean condition. Second Visit - Returned to customers residence to replace KD post brackets.,First Visit - Did not have KD post brackets in stock as this isn't an issue I have encountered before  most times alignment issues are just due to loose KD brackets and therefore was not aware this special part would be required. Will need to order parts and return to repair. NOTE Have added second call out and updated cost as job is more than just a KD bracket  have costed as 1 x INT3 per bracket as I don't believe this is as much work as a minor frame but it is more than a standard fasteners connectors. Thank you. Second Visit - Replaced KD post brackets.,2021-03-13 15:48:24,Finalised_technician,KD Brackets,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Michaela Nicholson,2
Yamanto,YO,South QLD,112151,2019-07-25,Michelle,Lucacevich,michelle_stewart_1989@hotmail.com,0402187213,2020-12-03 17:19:55,DARK GREY - SPARTACUS - Recliner,4301,512000004,751254,Recine part broken,680.00,On inspection the customer complained that the springs are poking out on all 4 seats . I found that the front edge of foam as collapsed on all seats leaving the spring cell unprotected . I would deem this a manufacturing fault. All seat inserts need replacing  Also Lhf recliner footrest leans to one side when open  to repair this would require replacing the mechanism.  ACTION TAKEN/REPAIR REQUIRED  Replace 4x inserts and 1 mechanism,First call out Cf $70 Report $20  Quote to repair  4x int2 $440 1x m2 $80 Cf $70 $590  12/3 Repaired as previously quoted replaced 4 inners and 1 mech,2021-03-13 11:35:17,Finalised_technician,Mechanism,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Richelle Suna,2
West Gosford,WD,NSW Metro,112529,2020-11-23,Kirsty,Ferry,kjferry06@gmail.com,0449712706,2020-12-09 09:54:18,NAVY - CONNELLAN - Corner Suite with 2 Electric Recliners.,2257,690340003,702764,Motor stopped working in recliner and is stuck in up position.,220.00,The customer had reported that one of her recliners stopped working shortly after delivery. On inspection  the customer pointed out the LHF end recliner as having the issue and it was stuck in the reclined position. I tested the buttons  but nothing was working. I’d ordered a motor for it in advance  assuming that was the issue and when I bypassed the existing motor and plugged in the new one  it worked normally  confirming the issue was with the existing motor. However  the replacement motor isn’t the correct one unfortunately. It looks the same  but the shaft is about 4cm longer  so won’t fit this model revliner.,I’ve ordered another motor to fit and will reappoint once it comes in. UPDATE 10/03/2021: After receiving the correct replacement recliner motor  I returned today to instal it. Once I'd installed it and secured it  I tested it multiple times  all OK.,2021-03-13 15:23:51,Finalised_technician,Motor,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Angela Hyde,Richelle Suna,2
Helensvale,HE,South QLD,113040,2018-12-28,Karen,Ney,jkperformance@live.com.au,0414197678,2020-12-16 11:25:11,BLACK - DELSIN - 3 Seater with 2 Inbuilt Recliners,4209,614650001,439785,Seat recliner backs are crooked and not square  and don’t line up with centre seat . Bolt fell out one of the recliners,520.00,On 2x 3 Seaters I have tightened all the KD brackets but the backrests do not align. This is due to all 4 mechanisms being bent. Will need to order new mechs.,Tighten all KD's. Have replaced 4x mechs. Original mechs did not have cross bars. Have checked all the original mechs and the new ones will require custom made timber bars. Please see updated quote - 1x INT1 install x4 new customer made bars.  Have installed 4x customer bars. Job is complete.,2021-03-13 15:28:16,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,Richelle Suna,2
Gepps Cross,GC,SA,113597,2013-04-01,Sourav,Dey Roy,worldbestdrinkingwater@gmail.com,0430060725,2020-12-23 16:53:21,BLACK - CEDAR FALLS - 3 Seater + Recliner + Recliner,5097,241560006,898614,One of the recliners we bought is broken from the base. We can see underneath also something is broken  as it looks very different from the one which is fine. But the base which we push inside  feels like it's in two peices inside the leather covering. regular usage could be the only reason which we believe could have caused the damage.,310.00,Footrest broken on single recliner  timber support bar broken on the same recliner. I will need to return with a piece of ply to make a new footrest. I didn't realise this was the issue from the customers description.  No id tag on the lounge  it has fallen off.,inspection and report only  UPDATE 10/3/21 Returned to replace the broken foot rest with a new piece of ply.  Made new timber support bar and installed.,2021-03-13 15:50:01,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Rachel Coutlis,2
Oxley,OX,South QLD,114081,2020-09-17,Stef,Dawson,stefaniedawson@hotmail.com,0414420201,2020-12-31 06:21:28,NAVY - HUGH - Electric Recliner,4075,662020001,503519,The on/off switch on the recliner does not switch to the off position  it flicks back to the on position.  The chair has only been used twice when the issue was noticed.,130.00,Power switch on rear of recliner will not switch off due to faulty spring in the switch. Recliner as new. PO 070-3167692,New power switch block fixture installed.,2021-03-13 15:40:30,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Angela Hyde,Nicole Regester,2
Springwood,SW,South QLD,114748,2020-09-10,David,Messenger,davemessy@gmail.com,0447089739,2021-01-07 11:27:30,CHARCOAL - SENTINAL - 3 Seater,4207,625790001,209864,Message: Good evening Amart We received our new lounge replacement (number 3) in late September and I can advise that we are already seeing the same issues as the last two. The lounges are bending when we put into recline and we are just not happy with the quality. We have had this less than 1 month and I do not wish to go through the whole process again. Headrests do not sit flush  recliner footrests are bending and twisted. Overall the issues are disappointing.  We find that whilst your warranty is 10 years and you do replace  the time it took to have it looked at  assessed and replaced took in excess of 3 months.  This is the 3rd lounge suite in less than 3 years. All we want is a lounge that will last longer than 12 months.  Can you ensure this email is sent to your complaints department. I want this rectified as soon as possible. I would prefer a refund rather than a replacement because your products can no longer be trusted. Regards David Messenger,0.00,,,2021-03-13 12:30:01,Reselect,,,,,,,Amiee Luffman,,3
Waurn Ponds,WS,VIC,115273,2020-05-25,Sandy,Horton,Sansulin@gmail.com,0434046165,2021-01-12 15:05:09,STEEL - ELDRIDGE - Electric Lift Chair.,3216,650520001,844473,Chair was working going back when a loud noise was heard under the chair. Power was still going to the  chair but no smell or movement was coming from it afterwards,170.00,Customer unable to operate the lift chair. Upon further inspection it showed that the motor was not working. Power is getting to the motor it appears that the gears are stripped on the inside,Have ordered new motor 11/3/21- new motor has been fitted,2021-03-13 15:11:14,Finalised_technician,Motor,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Angela Hyde,Richelle Suna,2
Virginia,VI,South QLD,115634,2016-09-09,Jeremy,Carrigan,jeremy.carrigan10@gmail.com,0419250268,2021-01-16 10:48:27,RAISIN - BENNET - Fabric 3 Seater Recliner Lounge,2114,507780001,459620,The 3 springs in the photo attached have fallen out of the base of the couch. The left side of the couch now sags significantly compared to the centre and right side. I’m unsure if they have come from the base or the cushion  as the other photo shows the foam on that side has become exposed. This occurred while someone was sitting on the couch  with the 3 springs falling out within a short period of time of each other.  The recliner on the left is also catching when opening and closing and can become stuck. The right side is still working well despite even use. This started around the time the springs fell out of the base.  The centre and right side of the couch are still good and not experiencing any of these issues despite having similar levels of use. Both of the single seat recliners purchased at the same time as part of this set are both also still in good condition and working well.,450.00,The customer's 3 seat sofas RHF seat has failed pocket springs  and a bet recliner . The general condition of the sofa is good.,The RHF recliner was removed  the upholstery removed  the failed pocket spring was removed  a new pocket spring assembly was to be inserted and the seats upholstery stapled back on and the recliner reinstalled. however the recliner mechanism in the box was the incorrect mechanism and two of the same side were in the box.   I will reorder the mechanism.  The correct mechanism arrived  however the pocket springs were not for this model of sofa because they do not supply to Amart anymore and there are no stocks. I received a Spartacus pocket spring that I modified to suit. The customer tested the recliner and is happy with the repair no further action required.,2021-03-13 17:29:16,Finalised_technician,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Alicia Lahey,Brenda Stewart,2
Osborne Park,OP,WA,116032,2019-12-19,Ashley,Fullelove,ashley.fullelove@lionco.com,0400249407,2021-01-20 13:25:05,LIGHT GREY - CONNOR - Corner Chaise,6023,632510001,258776,Fabric has stretched and become pitted in the cushion in the corner of the chaise. Considering usage of couch has been very minimal and just over 12 months old.,200.00,Fabric on corner seat has moved forward and is puddling. Flies holding fabric in place has been stapled very loosely to the frame resulting in the fabric moving on the foam. Couch needs to be opened  flies unpicked and stapled back on the frame more securely.  Fabric on the same seat is pilling. Pilling can be shaven off and is normal wear and tear.  Suite is clean and well looked after.,Corner seat has been opened and all corner seat and backrest flies removed from frame . Flies reattached tighter to pull fabric in  Seat and backrest fabric is now even and seam lines straight,2021-03-13 15:42:04,Finalised_technician,Flys,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Rachel Coutlis,2
Yamanto,YO,South QLD,116678,2017-10-26,Lynda,Vella,lrv0206@bigpond.com,0418479498,2021-01-28 13:13:12,GREY - JAXON - Recliner,4341,563760001,731710,The actions to raise the foot rests on both chairs have broken and we are unable to raise them or recline in both chairs.  The handles to raise the actions on both chairs have also broken.  Please not that both chairs are the same.,290.00,The actions to raise the foot rests on both chairs have broken and we are unable to raise them or recline in both chairs. The handles to raise the actions on both chairs have also broken. Please not that both chairs are the same.,On arrival customer showed me that the 2x single recliners are hard to open and that the handles have the ends broken off them.  I have replaced both handles and cables and both mechanisms on the customers recliners.,2021-03-13 16:45:48,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Rachel Coutlis,2
Glendale,WY,NSW Metro,116817,2014-12-16,Vicki,Perry,Birdlover87@hotmail.com,,2021-01-30 12:24:32,BLACK - RAZOR - Leather 3 Seater Sofa,2285,508870002,708873,Both lounges 2 seater and 3 seater as a set both have structal sagging in middle .seems as though it’s given away .  Cannot sure on them as you sink right down .,200.00,The customer reported that the centre seat base cushion has collapsed  this is due to the zig zag spring pulling out of the plastic connector clip.,Due to being a manufacturing fault I repaired on site to save on another call out.  The lounge needs a good clean and there is potential for more springs to pull out due to all the plastic connectors wearing.  NO ID Lable on lounge,2021-03-13 11:49:38,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Michaela Nicholson,2
Port Macquarie,PM,NSW,117157,2020-05-25,John,McCarthy,jaid04@bigpond.com,0417595810,2021-02-03 06:52:30,LIGHT GREY - SALOON - Electric Recliner,2443,677650001,179913,The electrics on my chair have stopped working. I tested the power point and it is working fine. I fitted the transformer from the other chair that is working fine but still not working,120.00,On the single recliner the buttons has ceased working and require replacement.,Callout and report ONLY. 2nd callout- replaced buttons.,2021-03-13 15:52:41,Finalised_technician,Trigger Button (Electric),Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Jodie Weir,2
Toowoomba,TW,South QLD,117287,2018-08-12,Di,Haines,frandidi@yahoo.com.au,0402118975,2021-02-04 15:17:35,DARK GREY - SPARTACUS - Corner Lounge,4343,512030004,376556,It seems as though the rubber over springs is wearing...the springs on both chairs can be felt....the one is worse than the other,375.00,PS foam failure on RHF recliner of 3 seater unit PS Foam failure on LHF recliner of 2 seater console unit Tie down strap had failed on LHF recliner of 2 seater console unit,Removed failed PS cell from RHF recliner on 3 seater unit and fitted supplied replacement. Removed failed PS cell from LHF recliner on 2 seater console unit  re-stitched pull down strap to seat base. Supplied PS cell was incorrect size for this seat - modified PS cell to match original and fitted to recliner. Tested fine on completion and customer happy,2021-03-13 10:05:53,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Angela Hyde,Richelle Suna,2
Gepps Cross,GC,SA,117334,2018-04-20,Timothy,Deeble,tjdeeble@gmail.com,0426977296,2021-02-05 11:15:41,BLACK - MILLENNIA - 3 Seater Sofa,5016,579010001,1033697,Second claim - please action repairs  first job on 80786,290.00,Both mechs bent from the drive bar breaking.,Replaced 2x mechs & drive bars. Tightened kd brackets.,2021-03-13 14:51:33,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Emma- Louise Thornton,2
Midland,MD,WA,117392,2020-05-23,Tersea,Smith,tersea.l.smith@gmail.com,0407320080,2021-02-06 11:55:21,DARK GREY - SPARTACUS - Corner Lounge,6056,512030004,202324,When the seat is reclined it leans to the side. I have had a look to see if something is stuck somewhere but couldn’t see anything so I didn’t touch anything,200.00,The RHF backrest of the 2RR is leaning down towards the outer side of the recliner.  The frame is sagging due to weight being applied to the one side of the backrest consistently. They footrest is not leaning which indicates that they mechanism is not at fault. The best option is to adjust the angle of the outer kd clip.,Remove kd clip and gain access to the kd clip mounting panel. Remove existing tnut and drill new hole for the top kd bolt.  Install tnut in new hole. Add dowel to the existing hole to strengthen the area. Countersink top bolt hole so the top of the kd clip can sit in the created depression.  Reassembled backrest and install kd clip at new angle. This has straightened the backrest.,2021-03-13 10:14:08,Finalised_technician,Frame,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Vaishnavi Ravichandran,2
Townsville,TV,North QLD,117481,2017-06-29,Victoria,Hockin,vicahockin20@gmail.com,0418735358,2021-02-07 22:28:38,CHARCOAL - ALFRED - Fabric Recliner,4811,584770001,338216,The underneath fabric cover is breaking. I belive the cause is the quality of the fabric.,270.00,Alfred Fabric Recliners  1. Two single recliners: dustcovering / linings perishing and falling onto carpet making a mess. Footrest  calfrest bar and armrest linings all failing and need replacement.  2.  3STR inspected: dustcover intact. No issues.,Failing linings removed and cleaned off. New heavy duty construction fabric linings installed - 150gsm.  Customer satisfied with the results.  CF + R/Q + NSR (Non-Standard Repair) 180 = 270,2021-03-13 16:38:39,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Amiee Luffman,2
Rockhampton,RK,North QLD,117611,2013-03-31,Donna,Barletta,dbarletta9@me.com,0488780810,2021-02-09 09:55:33,PRADO - HAMPTON - 3pce Suite,4680,429170002,262141,When you pull the leaver to extend the foot rest  nothing happens.  When I pulled the handle to extend the footrest  there was a snap and the little end that is housed in the handle & attached to the cable fell out.  When we had a closer look  it looks like the cable snapped off the little end.,160.00,Attended to replace the recliner trigger in the ‘Hampton’ recliner. The cm stated when reclining she felt something snap. Now the recliner doesn’t recline & the trigger feels loose. Assessment: The trigger was observed to be broken.,Repair: The recliner was turned over to access underneath to detach the existing broken trigger. The new trigger supplied by the store was installed & the actuator was found to be loose  so was re-tightened. All reclining motions checked & now functioning. The customer sat in the recliner & tested the trigger functions;  stated she was very happy with the completed repairs.,2021-03-13 17:30:17,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Richelle Suna,2
Penrith,PH,NSW Metro,117619,2018-09-30,Loretta,Gallo,loretgallo@gmail.com,0410070656,2021-02-09 11:13:05,GREY - HEATH - Chaise,2747,588360001,1032115,Stitching coming undone.  Lounge is well cared for  unknown why this has happened.   I believe its poor workman ship / product quality.  Defect on lounge.  Invoice states 10 year guarantee,160.00,- Attended customers residence to perform stitching repair. - Upon inspection found top stitching on second from LHF seat base had come undone likely due to a burred needle. - Likely Cause - Manufacturing - Lounge was in clean condition,- Repaired stitching.,2021-03-13 15:43:15,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Amiee Luffman,2
Joondalup,JP,WA,117686,2018-10-05,Rachel,O'Dea,rachel.odea@outlook.com.au,0435641554,2021-02-09 18:56:12,STONE - SAN MARCO - Corner Lounge with Chaise,6031,577750002,920875,The cord to pull the recliner out has snapped. I have all parts to show you. The wires in the cord have completely snapped when trying to gently recline. Couch has always been in great condition and well looked after.,110.00,Trigger cable on  recliner Rhf from corner seat snapped  Recliner cannot be opened,Trigger cable replaced  Recliner tested - working,2021-03-13 16:50:20,Finalised_technician,Trigger/Cable,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Naomi Hughes,2
Midland,MD,WA,117738,2015-03-29,Sarah,Marris,sarah.marris@outlook.com,0417948791,2021-02-10 14:01:47,BLACK - ASHLEIGH - Corner Lounge,6056,485200001,118655,Several areas on at least 2 seats have some kind of bubbling/discolouration  in a couple of spots it almost looks like the top layer of the leather has worn away? I'm really unsure what has caused it  it's on seat sections where we only sit down  animals aren't allowed to sit on those areas and we always ensure the kids don't wear shoes or even stand on the couch,250.00,The two centre seats are exhibiting signs of sealer peel.  As a result the LHF centre seat has lost pigment and a red colour can be seen through the black pigment. I have conducted a clean test and when the age of the lounge is taken into account the lounge is actually clean. The customer has not had a professional clean conducted since purchase and cleaned the lounges with off the shelf cleaning products regularly. No other abrasive chemicals or applicators are used in the cleaning process. I could find no oils in the affected area so I cannot say that the peel has been caused by body oils.  The lounge is now five years old so I am not sure whether the upholstery is still covered under warranty.,Quote includes preparing the areas chemically and physically and repairing the seats using leather repair techniques. REPAIR-  Prepared the areas physically and chemically.  Repaired the two seat cushions using leather repair techniques.,2021-03-13 11:57:02,Finalised_technician,Peeling,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Amiee Luffman,2
Lawnton,LA,South QLD,117782,2012-08-18,Charmaine,Brown,charmainemaybrown@gmail.com,0405010060,2021-02-10 19:22:56,CHOCOLATE - APOLLO - 5pce Corner Lounge Suite,4500,452830001,281490,Left recliner (as you are looking at lounge from tv) is hard to recline.  When I moved chair over to take photo  the metal rod (in the picture) has broken.  This same chair has had problems before.,170.00,Footrest hard to close and leaning to one side on LHF recliner of corner suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage.  Suite is in reasonable condition.,Replaced mechanism. Customer satisfied with repair.,2021-03-13 11:51:38,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Richelle Suna,2
Toowoomba,TW,South QLD,117909,2017-07-30,Geoffrey,MacAndrews,gpm01@hotmail.com,0439300115,2021-02-12 13:04:28,LICORICE - SHERIDAN - 3 Seater Sofa,4343,505760001,362176,On one of the seats on the sofa  the springs are starting to stick up quite a fair bit. This is the seat that gets used most often by me and it is becoming uncomfortable to sit on. I don't have any idea what caused it because the sofa is used in a normal manner  but as i say this is the seat that gets used most often.,275.00,PS had failed on RHF seat of 3 seater unit,Removed PS cell from RHF seat. Supplied PS Cell is generic one as spares do not have PS cell for this model. Spring width and height were not a match. Modified the supplied PS Cell to match as close as possible but additional foam was required to boost width and height of replacement PS Cell. Fitted replacement PS cell and foam and tested fine on completion - customer happy.,2021-03-13 10:02:47,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Angela Hyde,Rachel Coutlis,2
Ballarat,BT,VIC,118222,2017-04-15,Dean,Rossato,drossato@bgs.vic.edu.au,0409976510,2021-02-16 14:24:10,BEIGE - MILLENNIA - 3 Seater Sofa,3357,579010002,120993,I have no power to this unit. I have checked all leads and the power to the 3 seater is not working even though the lights at the back where the black cords join are lit up.  Recliners  lights and charging station all dead.  Single and 2 seater are working.  I have tried swapping leads  etc.,190.00,transformer failed on 3str,Ordered replacement transformer. Now fitted,2021-03-13 16:24:55,Finalised_technician,Transformer,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Angela Hyde,Mahmoud Jeblawi,2
Morayfield,MF,South QLD,118295,2017-10-24,Karen,Griffin,karengriffin82@hotmail.com,0474164798,2021-02-17 13:08:54,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,4020,590220001,985012,For some reason these parts of the lounge have come away- one happened a couple of months ago  but have no idea how? Then the second one happened and that’s when I knew there must be something wrong with the the fixing to hold it back?,90.00,Multiple issues with this suite.  1. Backrest cushion sagging and fabric sitting loosely on middle fixed seat of corner suite. Inspection has found internal backrest fly has torn from general use. Dustcover material has been used for fly. Material used inadequate for designed purpose.  2. Backrest cushion sagging and fabric sitting loosely on other middle fixed seat of corner suite. Inspection has found internal backrest fly has torn from general use. Dustcover material has been used for fly. Material used inadequate for designed purpose.   Suite is in good condition.,Quote provided for cut & sew. Please note other backrests are likely to go the same way.,2021-03-13 12:59:03,Finalised_technician,Flys,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Emily Muir-Stokes,2
Mandurah,MN,WA,118351,2020-09-12,Alicia,Gordon,akgordon16@outlook.com,0400816237,2021-02-17 21:48:14,BLACK - SELLARONDA - Recliner,6208,665410002,124191,We purchased 2 recliners and a 3 seater. Both recliners have been sat on the same amount of times since purchase. 1 of the recliners is still perfect and the other one seems to have lost all back support. We are not sure what has caused the issue  this recliner seems faulty considering the other is fine.,380.00,Backrest on single recliner has minimal support. This seems to be caused due to poor webbing materials (loss of elasticity) and the fibre fill in the lumder and mid back section compressed.,To resolve the backrest needs to be rewebbed and loose fill topped up in both backrest sections.  Update  Repair completed. Support straps tightened   middle and lower back sections filled with loose fill to provide better support.  Client tested and confirmed resolved,2021-03-13 09:47:34,Finalised_technician,Webbing,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Angela Hyde,Jessica Kyle,2
Helensvale,HE,South QLD,118377,2020-03-14,Barry,Walker,bazzawill1@bigpond.com,0411740638,2021-02-18 11:19:24,DARK GREY - SPARTACUS - 3 Seater Sofa,4212,512010004,466857,The issue is that where we sit ( one adult each end ) the cushioning feels like it has become very flat on the front end and side making us feel like we are sitting on an angle and appears to be causing some hip pain. We tend now to sit further over which is not ideal.,310.00,On the 3 seater section the sides of the foam the customer feels they lean side ways when sitting on. This is caused by the foam separating from the pocket springs. Can attempt to repair by boosting the seat foam  however to repair this properly and prevent further issues would recommend a full foam replacement.,Have boosted foam on 3 seater. Job is complete.,2021-03-13 17:18:02,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,Mahmoud Jeblawi,2
Mackay,MK,North QLD,118501,2018-07-11,Tony,Block,Tony.block22@gmail.com,0418736760,2021-02-20 09:01:15,CHARCOAL - CRESSIDA - Electric Recliner,4750,594210001,357765,All the dust cover is disintegrating under the chair  which in turn exposes all the timber and buckskin fabric. The 10 year guarantee will outlive the fabric and timber on chair. Poor workmanship underneath. See photos,130.00,The customer had a concern with the dust cover deteriorating underneath their single electric recliner.,To repair this  the backrest was removed and the base tipped upside down.  The mechanism was then disconnected from the base and removed.  I then removed the remnants of the dust cover and discarded it.  There was no dust cover on the footrest and so no label with a PO number.  I then cut a new piece of dust cover for the base. It was positioned and stapled into place.  The mechanism was then set back in place and bolted together.  The backrest was clipped back on after the KD brackets were tightened.  The customer was happy with the repair.,2021-03-13 15:51:17,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Vaishnavi Ravichandran,2
Glendale,WY,NSW Metro,118545,2017-09-10,Katrina,Naden,katrinanaden@hotmail.com,0466671584,2021-02-20 17:45:03,BLACK - ALBERTA - Electric Recliner,2315,577640001,736342,The leather is coming off.,140.00,The single recliner has pigment that is peeling off the front edge on the seat base.  A clean test was completed and in my opinion it was an adhesion issue as it is isolated to one spot and the lounge was reasonably clean.,Completed a clean test  surface repair  colour match and spray. The rest of the lounge is in good condition,2021-03-13 10:17:28,Finalised_technician,Peeling,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Richelle Suna,2
Tweed Heads,TH,NSW,118622,2020-06-19,Adam,Jones,saphira9@outlook.com,0431056676,2021-02-21 20:19:42,NAVY BLUE - LORAS VELVET - 2 Seater.,2482,656610001,285326,Left cushion ( looking at the front of the couch ) stitching on the left rear side of the cushion has come completely unstiched...exposing the internal padding..  Cause??? Crap stitching....,160.00,no stitching at all in this part of the cushion. you could see where it was sewn  on one side only there were no needle holes in opposing side,hand stitched cushion back together.  NO PO NUMBER ON LOUNGE,2021-03-13 16:31:31,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Angela Hyde,Jodie Weir,2
Campbelltown,CM,NSW Metro,118719,2019-06-14,Brennan,Atkins,Brenatkins@hotmail.com,0405030323,2021-02-22 18:55:20,DARK GREY - SPARTACUS - Corner Lounge,2560,512030004,823189,The lounge has sunken on the bottom  the lounge is less than 2 years old and we can feel metal bar or wires when we sit down.  We really love this lounge and are really sad that it hasn't lasted very long. Hope you can help please.,508.00,2 seater recliners. Both have pocket springs shot  Both also have stitching required under legroll,Replaced both pocket springs and repaired stitching on both recliners,2021-03-13 14:41:23,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Naomi Hughes,2
Helensvale,HE,South QLD,118741,2017-10-17,Jacinta,Deighton,Jacinta.moore@outlook.com,0429602499,2021-02-23 11:01:53,CHARCOAL - CRESSIDA - Electric Recliner,4210,594210001,406299,Buttons on cup holder light up but don't work they also get hot. We have tryed another power cord off a differnt chair and still not working,130.00,Single recliner cup holder not working. Have replaced cup holder. Also the dustcover on both single recliners was disintegrating. Have removed as good will.,Have replaced cup holder. Job is complete.,2021-03-13 09:56:13,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,Mahmoud Jeblawi,2
Auburn,AN,NSW Metro,118775,2018-10-10,Alena,Zemanova,vajnorka@gmail.com,0424791788,2021-02-23 16:27:04,CHARCOAL - CRESSIDA - 3 Seater,2141,594230001,922469,Reclining is not working  no light on cup holder. One seat stuck on slightly recline position and cant go back.,130.00,The LHF recliner on the customer’s 3 seat sofa is not extending and there are no lights on the cup holder. This is a manufacturing issue that can be resolved onsite with a new cup holder.,A new cup holder was installed and tested. The customer is happy with the repair no further action required.,2021-03-13 15:44:33,Finalised_technician,Switch Box,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,Mahmoud Jeblawi,2
Virginia,VI,South QLD,118859,2020-06-13,Elaine,Ngoboc,elainengoboc86@gmail.com,0413908548,2021-02-24 22:39:22,STAR WHITE - SELLARONDA - 3 Seater with Inbuilt Recliners,4509,691340005,542493,The product delivered on 22/02/2021 after 8months of waiting too too long... When I opened it from the box it was so disappointing because the product is damaged the lounge leather is rubbed/scratched.,0.00,,,2021-03-13 12:11:55,Changeover,,,,,,,Amiee Luffman,,3
Cockburn,CB,WA,118927,2020-05-19,Natalie,Lear,natlear1@gmail.com,0403160769,2021-02-25 17:59:22,CHARCOAL - SENTINAL - 2 Seater,6171,625780001,306256,This lounge has been previously repaired   the repairer was fabulous and this is not a reflection of his work.  The leg part of the recliner is getting caught in the mechanism which caused the initial issue but it's now caused a tear.  The adjoining recliner back rest and head rest is now also loose since it was turned upside down when repaired last time.,360.00,There were couple issues noted:  - 4-5 big & small tears on the fabric underneath the leg rest cushion - Above tears happened due to the screw that was bolted to the footrest was protruding out on the other side damaging the fabric underside of the leg-roll.  - Both backrest on the two seater were wobbly  found connector screws were loose and some of the Tnuts had fallen off. Also found that some of the backrest were not clipped to the mechanism arm.,Job completed - Repaired/restitched 4-5 big & small tears on the fabric underneath the leg rest cushion. - To remove the protruding screw I had to unbolt the mechanism arm and remove the wooden plank to access the hidden screw and to remove it. Replaced the footrest using with bolts/tnut. - Repaired the two wobbly backrests  some had Tnuts fallen so had to undo the fabric to access the nuts and to re-attach them.   Customer was satisfied with the results.,2021-03-13 09:52:50,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Jodie Weir,2
Knoxfield,KD,VIC,118951,2020-03-23,Karen,Dearden,karenatdeardensdecorating@gmail.com,0419149662,2021-02-26 10:09:47,LIGHT GREY - SPARTACUS - 2 Seater Sofa with Console,3125,649280001,112821,The cat has only been on a towel on the couch over the past 2 weeks as he has his leg all bandaged up-he was bitten by a white tail spider & may loose his leg.  The issue is the seats wobble (they always have) it’s like they aren’t connected properly. Underneath the back flaps the material is all sealed so I couldn’t get a close up picture. You can see that the back of the couch doesn’t look straight. It’s not so much that it’s damaged (I hope not) it’s just I don’t think it was put together properly to start with?,170.00,RHF recliner leans to the outside  larger gap between the backrest and centre console in comparison to LHF side  when reclined it does feel like mech is slightly bent and is also difficult to open trigger handle.,Replaced with new mech  recliner operated easier and did not lean to outside  the gap at the back was better although still slightly bigger than other side  shouldn't be an issue.,2021-03-13 13:05:26,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Angela Hyde,Jodie Weir,2
Springwood,SW,South QLD,119190,2018-06-20,Grace,Walker,gracewalker11@gmail.com,0439003661,2021-03-01 16:08:54,BLACK - MILLENNIA - 3 Seater Sofa,4127,579010001,220512,Photo 1 when chair open it is crooked or bent Photo 2 USB port has moved across and is unusable Photo 3 - second chair the whole power outlet does not work.,210.00,On Inspection: 1. The LHF recliner of one of the two seater sofa's has its mechanism hitting the metal cross bar underneath when retracted. This is nothing wrong with the mechanism itself.  2. USB & Power ports in the centre consol of the same two seater sofa are not working. 3. USB & Power ports in the centre consol of the other two seater sofa are not working. 4. Otherwise sofa is in good condition.,Inspection & Report. 1. Installed spacers between the metal crossbar and the mechanism to stop the mechanism from hitting the metal crossbar. Now functions as expected.  2. Removed and Replaced the USB/Power box with a new one on the same two seater sofa. 3. Removed and replaced the USB/Power box with a new one on the other two seater sofa.  4. Quote adjusted to reflect fasteners instead of mechanism change. Also adjusted to reflect power box replacements instead of power plug in.,2021-03-13 16:43:35,Finalised_technician,Mechanism,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Angela Hyde,Tamara Tideman,2
Warana,WA,South QLD,119195,2013-12-29,Linda,Emhofer,emhofer.michael92@gmail.com,0422448861,2021-03-01 16:23:32,BLACK - ASHLEIGH - Corner Lounge,4519,485200001,335076,The recliner chair has a broken footrest as it will not come out anymore/ is stuck in. As well as the armrest is loose. The underneath of the whole couch is also severely coming apart.   We have no clue why it is falling apart  maybe manufactural fault.,188.00,Issue 1 .. the LF arm is loose on the LF end recliner. Checked and found connecting bolts are loose  causing the arm to wobble a bit.. Issue 2 .. the trigger cable in the same recliner is snapped at the handle end Issue 3 .. the backrest on the same recliner is loose and moves back and forth freely,As was quote request treid to call the CSC .. could not get through.  As extra cost was less than a 2nd call out fee completed the repairs. Tightened all screws and bolts on the arm - there is some residual movement but this is the design - the arm is bolted at the bottom so will always have some movement.  Removed the backrest and rest the KD brackets and secured - refit the back rest. Replaced the trigger with new trigger from Amart stock,2021-03-13 12:59:14,Finalised_technician,Fasteners/Connectors,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Tamara Tideman,2
Morayfield,MF,South QLD,119361,2012-11-29,Eraina,Roberts,erainar@yahoo.com.au,0412123529,2021-03-03 13:43:47,BLACK - EXCELLENCE - Corner Suite,4510,421660001,868348,Went to recline the chair using the handle and it made a sound. Now the handle just goes up and down like the tension etc has been disconnected to recline the chair.,110.00,Footrest not activating when trigger is pulled on LHF recliner of 2 seater console suite. Trigger cable broken. High use area wear and tear.   Suite is in good condition.,Replaced trigger cable. Customer satisfied with repair.,2021-03-13 15:14:13,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Leigh Gerry,2
Springvale,SV,VIC,119483,2019-10-26,Prabhath,Sooriyabandara,prabhath2006@gmail.com,0467231300,2021-03-05 10:07:52,CHARCOAL - SENTINAL - 3 Seater,3152,625790001,129011,same issue as previous complain 102845,130.00,Both recliners have stopped working. Lounge was in excellent condition.,Same as last visit  the RHF switch was at fault which stopped both recliners working  installed new switch and recliners worked.,2021-03-13 14:36:38,Finalised_technician,Trigger/Cable,External Force,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Angela Hyde,Richelle Suna,2
Morayfield,MF,South QLD,119602,2017-11-12,GABREILLE,CAIN,kiwigabby@gmail.com,0405334420,2021-03-07 14:11:04,CHARCOAL - CHASER - 3 Seater Sofa,4507,510670002,981479,3 seater on the seat cushions and arm rest the foam has broken down and you can feel the frame .   Customer loves this lounge and really would like it fixed if possible.,420.00,Multiple issues with this suite. 1. Customer concerned with armrest padding sagging on LHF and RHF armrests of single stand a lone rocker recliner. Inspection has found loose fill pillow has compressed overtime from how customer uses lounge. Facia board slightly factured on RHF armrest side. High use area wear and tear.  2. Customer concerned with legroll foam feeling lumpy on single stand alone rocker recliner. Inspection has found foam insert has become crinkled overtime from general use. High use area wear and tear.   Suite is in good condition.,1. Added loosefill to LHF armrest of single rocker. Added loosefill to RHF armrest of single rocker. Added MDF facia board to armrest and fastened using staples and screws. Customer satisfied with repair.  2. Replaced legroll foam. Customer satisfied with repair.,2021-03-13 15:15:36,Finalised_technician,Filling - Dacron,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Tamara Tideman,2
North Lakes,NS,South QLD,119606,2019-10-27,Umar,Arshad,umarrarshad@yahoo.com,0490427178,2021-03-07 15:01:07,BLACK - LIONEL - 3 Seater.,4509,658730001,261793,The legs has come off with screws from the sofa  it was bit loose  from the begining  now it has completely come off. 2 seater has loose leg as well. Wondering to get warranty support.,170.00,Leg detached on back of LHF side of 2 seater suite. Inspection has found t-nuts fastening attaching bolts of leg to armrest frame have pulled out of plywood timber. Plywood has fractured under seated weight. Materials used appear inadequate for designed purpose.   Suite is in reasonable condition.,Added timber plate to attaching point and fastened using screws. Reattached T-nuts using timber plate. Customer satisfied with repair.,2021-03-13 11:52:48,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Tamara Tideman,2
Mackay,MK,North QLD,119846,2018-11-11,Michael,Jackson,dozer_1966@hotmail.com,0407965932,2021-03-10 13:47:41,BEIGE - OPTIMUS - 2 Seater Sofa,4770,625810002,366238,General use,0.00,,,2021-03-13 09:31:27,Discount to Keep,,,,,,,Richelle Suna,,3
Rutherford,RD,NSW Metro,119954,2020-12-15,Rebecca,Longfield,becpiper@hotmail.com,0438817508,2021-03-11 19:25:10,GREY - BONZA - Corner Lounge RHF Chaise,2325,515150002,838804,The stitching has let go from the back of the couch leaving the insides exposed. This is not acceptable for a couch less then 3 months old,0.00,,,2021-03-13 12:10:05,Changeover,,,,,,,Richelle Suna,,3
Mandurah,MN,WA,120049,2020-11-29,pamela,tanner,pamelatanner@iprimus.com.au,0423485425,2021-03-13 11:23:00,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,6210,660970001,126574,cutsomer has had lounge for 3 weeks  only just used the 3 seater for the first time  recliner started working properly but once out would not retract  lights working  getting power but neither recliners functioning,0.00,,,2021-03-13 17:23:46,Changeover,,,,,,,Richelle Suna,,3
