STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Rouse Hill,RL,NSW Metro,125554,2021-01-28,Richard,Kenna,richardkenna@hotmail.com,0412297296,2021-05-31 12:09:20,DARK GREY - TRAFALGAR - Corner with Chaise.,2762,657960001,31606,Arm of chaise lounge has cracked/collapsed when I used the arm to raise myself up,390.00,First Visit - Attended customers residence to repair arm rest. - Upon inspection found RHF arm rests was collapsing as the MDF bored had split  this had started to split from where the MDF connects to the frame indicating a weakness in the MDF where it joins to the frame causing it to split when minor pressure is added during use. No excessive force used based on other surrounds and condition of lounge. - In addition there are three section to the lounge and all three plastic alligator fails have failed and not securing lounge together  this is not a fault of how its used but a common issue with these style connectors. Customer did not advise of this issue until after arm repair was completed otherwise would have just done a report and requoted for all repairs. - Likely Cause - Manufacturing - Lounge was in clean condition. Second Visit - Returned to customers residence to replace all connectors.,First Visit - Reinforced MDF with new piece of thicker wood. - Can return to replace all connectors  will need to order from parts. NOTE Have added additional callout and costs for connector repairs. Will await approval before ordering parts. Thank you. Second Visit - Replaced connectors.,2021-11-15 14:36:33,Finalised_technician,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Olwen Silversides,Catherine Sal,2
Auburn,AN,NSW Metro,127705,2021-06-25,Sajeev,Attiyil Bhaskaran,sajeevsaj@gmail.com,0415922262,2021-06-30 13:05:14,DARK GREY - NEBULA - Electric Recliner.,2765,661140001,968132,The headrest is not moving only on one sofa. It works for everything else.,150.00,- Attended customers residence to repair head rest motor. - Upon inspection found RHF head rest not working. This occurred because motor had failed. - Likely Cause - Manufacturing - Lounge was in clean condition.,- Replaced motor. All fixed.  NOTE  Have updated quote to correct repairs. Thank you.,2021-11-15 12:57:40,Finalised_technician,Motor,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Andy-Grace Elenoa Nonu,Brenda Stewart,2
Caringbah,CR,NSW Metro,128322,2017-06-02,Natalie,McIlveen,natalieamcilveen@gmail.com,0405060470,2021-07-07 15:40:29,GREY - MARLOW - 3 Seater Chaise,2529,533050001,7701,Cushion zipper has broke. First time ever using zipper  which I was looking at this to see for cleaning purposes as it is a little grubby. I have not removed any other covers and of course  now am worried to do so. The zipper initially split but not when I went to take photos to attach the zipper clasp has broken completely off (as shown in photo),90.00,Customer showed me the suite with 1. Failed zipper 2. Fabric on all used cushions backs have had the pile wear off and now scratchy,The zipper on one cushion back has failed and the lock has come off. The cushion cant be closed  All 3 cushion backs are rough to the touch. They nolonger feel the same.,2021-11-15 16:25:59,Changeover,Zipper,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Asraful Islam,Troy Baldwin,2
Nunawading,NW,VIC,130543,2014-03-04,Bob,Ridley,pamnbob@bigpond.com,0419572168,2021-08-08 11:13:31,PRADO - PLAYER - Lift Chair,3151,399230004,191751,Does not open fully when trying to move to lean back with legs up position. Sometimes sticks when going from lean forward to lean back position.,0.00,,,2021-11-15 15:03:12,Discount to Keep,,,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Kesaia Tavake,,2
Campbellfield,CF,VIC,132757,2020-12-06,Ashlea,Redfern-Morrish,ashredfern90@gmail.com,0433135790,2021-09-11 13:08:11,DARK GREY - ABBY - 3 Seater Sofa,3064,688300003,639536,The middle leg and the support beam is bent. We put non slip pads under the legs but maybe from moving on the floor. The left arm rest when sitting makes a popping sound. I mentioned this when it first arrived on 12/04/2021. Unable to upload a video to show this.,90.00,1) Cm complained that middle leg has broken. On inspection I have found out that the wooden bar holding the middle leg of a 3 seater lounge has bended. Nails holding the middle bar in the main frame has come out which has caused the damage. Lack of glue and screws while manufacturing the lounge has not helped the issue. Likely cause manufacturer. 2) Cm also complained that RHF arm of the same lounge is making squeaking noises. On inspection I have found out that there is a minor gap between the top wooden panel and wooden bars inside the arm. This is causing the cracking noises when pressed. There is no other damage in the lounge  Likely cause manufacturer.,I can reinforce the middle wooden bar to fix the issue  I can put screws from the top of the arm in the wooden bars to tight the top panel which should eliminate the noises.,2021-11-15 15:05:04,Finalised_technician,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Marie Pollock,Troy Baldwin,2
Tweed Heads,TH,NSW,132892,2018-05-18,Sam and Jody,Schoeller,jodyanne1983@gmail.com,0428059855,2021-09-14 10:54:07,JET - MAGNUS - Corner Lounge,2586,531060001,252380,The reclining chair is not working. The bar underneath looks like it has snapped or been detached to the main arm. The chair clunks and will only recline very slowly. The chair won’t recline when using the button.,300.00,1/Drive-by completely snapped in Two pieces.   2/   motor  not working and needs replacing,Removed broken parts from mechanism and rebuilt drive-bar with parts supplied by a Mart.   Replace broken motor with new supplied by a Mart,2021-11-15 14:49:45,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Marie Pollock,Jason Giillians,2
Tweed Heads,TH,NSW,132925,2020-06-15,Rowan,Drury,rowanharley58@yahoo.com,0421715447,2021-09-14 15:39:45,NAVY - NEBULA - 3 Seater with Inbuilt Electric Recliners,2489,688460005,285491,One side recliner is not working,0.00,Called for appt. CM said chair has been replaced by a Mart,Report only,2021-11-15 11:03:19,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Troy Baldwin,Jason Giillians,2
Bundaberg,BG,South QLD,134663,2017-12-20,Sandra,Newnham,sandra_lyle@hotmail.com,0401296412,2021-10-09 15:11:06,DARK GREY - SPARTACUS - Recliner,4659,512000004,533949,From a visual appearance there is nothing wrong with the Chair. When sitting on the chair a pinging noise can be heard and it feels as though the spring is protruding in the seat area  making it uncomfortable.,380.00,The pocket spring is making contact with the mechanism. and also feels like it is tangling up in the middle of the seat. Reuqire replacement pocket spring  and potential additional high density foam if necessary.,We replaced the pocket spring on single recliner. When we removed the front block foam to gain access we found it was very compressed and half disintegrated so we replaced this while we had it open. Customer wasn't home at the time so he couldn't test but we sat in it and found it was much more comfortable. Repair complete,2021-11-15 12:03:49,Finalised_technician,Pocket Springs,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Andy-Grace Elenoa Nonu,Kesaia Tavake,2
MacGregor,MG,South QLD,134794,2021-08-28,Alex,Su,acesu@hotmail.com,0413213568,2021-10-11 17:03:15,LIGHT GREY - SASKIA - Fabric 3 Seat RHF Chaise,4101,725440001,375277,The sofa has only been in normal use for less than 2 months and the fabric has started to chip. There is a chip in the stitches of the cushion  which was not a cut by accident  and the fabric doesn't feel as smooth as it was. When we sit on the right hand corner of the chaise  we can hear the stitches breaking. It feels like the fabric will peel and crack in no time.,90.00,The far RHF loose backrest cushion on the chaise has a cut in the fabric beside the front seam. Customer said it was like this on delivery. Flock repair cannot be done as it is in a high wear area. The seam needs to be realigned to fold the cut inside the cushion. Off site machine sewing required. Customer also complained of multiple thread excess in 5 of the cushions on seams. These were explained to the customer as not being a fault but he stated he was not happy with the quality of the lounge. He also said there were intermittent noises coming from the chaise seat cushion but they could not be replicated whilst tech was onsite. Lounge as new. PO MG 202100322,Quoted for offsite machine sewing repair but it may be more economical for Amart to supply another cushion cover to the customer to change. Quote denied.,2021-11-15 12:38:00,Finalised_technician,Cut/Tear,Transport,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Olwen Silversides,Mahmoud Jeblawi,2
Virginia,VI,South QLD,135402,2019-10-18,Jill,Brown,b.jill1@optusnet.com.au,0400215688,2021-10-20 15:47:31,STONE - SAN MARCO - 3 Seater Chaise,4014,569290001,520585,Hi I Originally sent this claim to your Customer.Care email and they have since  on 12/10/2021 asked me to fill out this form instead. The stitching on the Chaise is coming undone on the outer side.  Just after we  bought it we had the same issue on the inner side which you arranged to have fixed. (Warranty issue no 520585  Ticket 36250. The issue seem go occur due to cotton failure. Could you please arrange for this side to be fixed.  I'm sending this from my other email address as it was easier for me to attach the photos in this one. Kind regards  Jill Brown,180.00,Customer concerns about stitching undone on the seam of chaise suite. The tension thread has been damaged causing the seam to pull apart.,Sewn undone stitching on chaise seam. Customer Satisfied with the repair.,2021-11-15 09:14:24,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Durga Prasad Lingannagari,Linda Leamon,2
Campbellfield,CF,VIC,135465,2019-06-30,Kapil,Bandlish,kapilbandlish@gmail.com,0499300512,2021-10-21 14:15:58,BEIGE - CAPELLO - 2 Seater Sofa with 2 Inbuilt Electric Recliners,3756,642580001,615448,The issue is that the plastic from the USB ports have come out  we bought the Signature Collection thinking this product is the top of the line available. I wouk in IT and know that these ports installed on the couches have not been good quality.   The Plastic has come out from both the (64295) 3 seater and (64258) 2 seater couches  only one port on the 2 seater is still working which is the most used one.,192.00,Replaced x3 recliner buttons USB controls. RH seat on two seater and both on three seater   The USB plugs were broken on all three,Replaced x3 recliner buttons USB controls. RH seat on two seater and both on three seater   The USB plugs were broken on all three,2021-11-15 13:44:34,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Jessica Kyle,Kesaia Tavake,2
Everton Park,EK,South QLD,135468,2020-06-06,Bonnie-Brooke,Stevenson,bonniebroome@live.com,0407021644,2021-10-21 14:33:25,DARK GREY - SPARTACUS - 3 Seater Sofa,4034,512010004,108267,Couch cushion or spring has collapsed on the RH side (if sitting on the lounge).  Cushions have sagged downwards. When sitting on the couch  the very corner near the arm rest sags and causes the timber brace at the back to dig into your lower spine. LH side of the couch is normal.,200.00,Customer concerns about the LHF seat cushion of the 2STR suite are sinking to one side under seated weight. The inspection and assessment found the pocket springs damaged and tangled.,Replaced damaged pocket springs on LHF seat cushion of 2STR suite. Customer Satisfied with the repair.,2021-11-15 12:13:47,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Linda Leamon,Andy-Grace Elenoa Nonu,2
Virginia,VI,South QLD,135567,2021-10-20,Amanda Stephen Luke,Kanowski,skanfish5@gmail.com,0419326941,2021-10-23 09:28:21,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Reclin,4017,693190001,554302,usb is not working,90.00,Customer concerns about wireless phone charger faulty. The inspection and assessment couldn't find any visibly damaged parts or connection cables. The wireless charger port activates  but failure to continue to charge. The related parts need to be replaced to correct the issue.,Assessment report only. Customer Care  made the decision with the customer to changeover the unit.,2021-11-15 15:40:50,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Kesaia Tavake,Durga Prasad Lingannagari,2
Rockhampton,RK,North QLD,135679,2019-11-24,ERIKKA,Smith,erikkas1@bigpond.com,0412005808,2021-10-25 11:16:32,BLACK - MICHELIN - Leather Corner Lounge,4700,533300001,372920,The leather is deteriorating on the head piece.  I am guessing it is from where our head rests  however it is not the main couch used so it is very strange that it would deteriorate there and not in other areas.  I believe the leather is faulty in that area.,90.00,Attended to inspect the c/m's concerns with the ‘Michelin’ Cnr lounge. The c/m stated the head rest on the LHF recliner on the Cnr leather lounge is deteriorating & she does not know what is causing it to happen. Assessment: The LHF recliner was relocated from upstairs to downstairs for the inspection (as pictured.) The head rest on the recliner was assessed. I found the affected area to be tacky when touched & I have reason to believe it to be affected by a form of contact contamination causing the chemical reaction breakdown of the top coat sealer & the leather colour pigment.,Leather Clean Test completed - Recliner soiled & in poor condition. In Order To Repair: The full head rest panel with the damaged area will be required to be thoroughly cleaned & debrided. The affected area will be required to be lightly sanded  adhesion promoter applied to the head rest panel followed with the application of the matching colour leather pigment spray & medium gloss top coat sealer finish. Quote edited to reflect in order to repair.,2021-11-15 17:30:43,Non Manufacturing,Body Oils/Perspiration,Customer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Asraful Islam,Naomi Hughes,2
Nunawading,NW,VIC,135717,2020-11-01,Hue Phuong (Yvonne),La,huela173@yahoo.com.au,0426877628,2021-10-25 15:33:38,DARK GREY - GRANDVUE - 3 Seater,3156,667070001,333384,On 03/08/21  Amart furniture sent a technician to fix the 3 seater (claim no. 129841). The issue was the noise when we seat down ( the outer side has been fixed on 03/08/21  the inner side had not been taken down for assess). Now the inner side have the same issue as noise when we seat down. Can U please send some technician to reassess the item.,270.00,1. LHF seat on 3 seater has loose zig zag spring as the clip has come off from the front seat rail. 2. Customer is concerned the 3 seater feels softer than the 2 seater. Lounges in excellent condition.,1. Spring could be reattached with new clips. 2. The seats were still supportive  the 3 seater receives more use so it has worn more  normal wear and tear.  1. Returned and repaired.,2021-11-15 09:28:02,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Durga Prasad Lingannagari,Naomi Hughes,2
Shepparton,SN,VIC,135829,2020-06-14,Phillip,Andis,glass010@westnet.com.au,0418317405,2021-10-26 20:01:36,BLACK - SAN MARCO - Leather Electric Recliner,3664,511280001,441885,Hi when reclining the seats there seems to be a loose spot when nearly closed and it speeds up with a quick bang at end of closing cycle on two of them and one recliner also when in open position has a bad wobble in it and feels like it’s going to fall over left to right and visa versa it’s been doing that since new but because of lockdowns where afraid to contact you  It feels dangerous to sit on  Please help us out  Kind regards Phil Andis  Internal photos of problems are not possible as I don’t know where to take photo or where problem is,240.00,The customer pointed out that  one single recliner was crooked and wobbly  my inspection showed that the mechanism was bent. The second recliner was making a thud noise when opening and closing. My inspection showed that the motor bolts have been loose and worn the plastic guide on the motor. The motor would need to be replaced   The customer would like them replaced,The mechanism on one recliner and the motor on the second recliner would need replacing I’ve included the quote to do this  Customer wants replacements,2021-11-15 14:30:19,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Olwen Silversides,Naomi Hughes,2
Fyshwick,FK,ACT,136067,2021-03-16,Manu,Dhir,dhir11477@gmail.com,0431617622,2021-10-30 21:21:21,LIGHT GREY - RUMPUS - Corner Lounge with LHF Chaise,2617,417080005,50984,I just recently noticed that thing and other I want to clean my lodge it has mark of stain . I bought the protection plan.,180.00,Loose stitching,Repaired  be aware scuff marks are customer caused and not manufacturing,2021-11-15 14:57:54,Finalised_technician,Pulled Thread,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Asraful Islam,Ann D'Ambrosio,2
Cockburn,CB,WA,136211,2018-09-06,Valerie,Williams,valnricnbon@gmail.com,,2021-11-01 18:27:44,LIGHT GREY - EASY-LIFT - Recliner,6168,550350001,278494,The chair has become rocky and unstable some while ago. My son looked at it and could not see where the problem lay. He was  however  appalled at the electrical connection under the chair and removed the electrical tape that was “botched” ( my son’s words). Now the chair is in an elevated position and cannot be used at all. I am unable to provide a better photograph as I am severely disabled and live alone and cannot lift the chair to show the underneath.,90.00,Customer reported on several issues with the lift chair.  1) Lift chair wobbles severely when in up right position  it feels unsecured. Upon inspecting the mechanism noticed that almost all the joins where attached using lock-pins and metal washers had widen up causing the seat to shake/wobble. I would recommend replacing complete mechanism including the base lifting frame mech.   2) Lift chair was stuck in open position - found that the motor wire cut in half  it must got caught up under the mechanism and got crunched. - Recommend replacing new motor.   3) Lift chair backrest also is leans out more from one side. Mechanism bracket holding the backrest was found bent.   I managed to use my test motor to bring down the chair from the open position so that customer can use the chair for sitting   I have cut of any open wire and disconnect from the mains.,Q n r,2021-11-15 12:44:17,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Marie Pollock,Michaela Nicholson,2
North Lakes,NS,South QLD,136260,2018-12-04,Trevor,Leahy,249688@noemail.com.au,0400562894,2021-11-02 13:09:37,GREY - JAXON - Recliner,4509,563760001,249688,Trevor does not have a phone to take photos of the lounge  the trigger has failed  2nd time this year. Trevor would like a Tech to replace it please.,110.00,Tension spring broken on single stand alone recliner. Spring has snapped overtime under general use of recliner. Unable to determine cause of damage.   Suite is in good condition.,Replaced tension spring. Customer satisfied with repair.,2021-11-15 09:21:53,Finalised_technician,Tension Spring,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Marie Pollock,Olwen Silversides,2
Bankstown,BN,NSW Metro,136482,2018-12-21,Gada,Kassem,Hairbyjo82@hotmail.com,0412180883,2021-11-05 11:32:54,BLACK - SAN MARCO - 3 Seater Sofa,2196,511290004,900528,This sofa is not used often. The other two sides are fine it’s just the middle looks like it’s starting to open up.,90.00,Product Details: 511290004 BLACK - SAN MARCO - 3 Seater Sofa Time since purchase: 2 years  10 months  2 weeks Name on order: Gada Kassem Purchase date: 21/12/2018 Store Name: New South Wales - Bankstown Sales order: 400-900528  Issue description This sofa is not used often. The other two sides are fine it’s just the middle looks like it’s starting to open up.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 CT - Clean Test to be completed for all Leather Issues $0.00 1 $0.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $90.00,On inspection  the customer complained facia of middle seat cracking and torn apart. Spot test was dirty and I advised the customer to apply leather care products to keep up leather conditions. The overall condition of 3S and 2 x 1S was in good shape with some stains from normal wears and tears. However  the area of concern was manufacture defect due to separation of bond leather. It's repairable but no warranty will be provided due to underlying conditions of the leather. Report only.,2021-11-15 10:28:48,Finalised_technician,Cracking,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Olwen Silversides,Catherine Sal,2
Tingalpa,TA,South QLD,136991,2018-06-26,David,Seib,pluto00@hotmail.com,0407588410,2021-11-12 11:19:01,BEIGE - MILLENNIA - 3 Seater Sofa,4179,579010002,807253,When we purchased the chairs  we expressed our concerns about the imitation leather  and was advised that the fabric is covered by a 10 year warranty.  Now the imitation leather is rapidly deteriorating  making these light coloured chairs look dirty. It's rather embarrassing having to explain this defect to our visitors. See photos for more information.,0.00,,,2021-11-15 11:58:33,Reselect,,,,,,,Andy-Grace Elenoa Nonu,,3
