STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Bankstown,BN,NSW Metro,41770,2017-04-20,Hend,Abdelkader,dodoalex_2@hotmail.com,0405274493,2018-10-20 22:00:03,Manny chaise,2234,53474,870550,the chaise is sloping from the inside where the back is meeting the seat to a point that your back hurts when you sit on it   several people said the same thing when they sat on it  the back cushion as well is bent inwards like a circle i think it is showing in the photos   in addition to that the head cushions are not reclining any more. i need a replacement to this product please.,140.00,1) The Seat cushion on the LHF chaise seat on the 3 seater lounge slopes back towards the backrest. This is a normal part of the lounges design. Structurally the lounge is fine  the frame & the springs are all in place. Likely cause  no defect.  2) The loose fill on the LHF chaise backrest is slightly compressed. This is in line with standard compression rates. Likely cause  normal wear & tear.  3) The customer reported that the headrests intermittently don’t work  however after testing each headrest I didn’t experience any problem. Likely cause  no defect.,I tested the seat foam & backrest by sitting on the seat & pressing against them with the palm of my hand. I inspected the lounge internally.  No further action required.,2018-12-31 11:53:31,Finalised_technician,No defect,No Defect,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Kirra Organ,Emma- Louise Thornton,2
Auburn,AN,NSW Metro,42127,2015-11-04,Rahul,Jayswal,arya1815@yahoo.com,0433380786,2018-10-25 17:19:44,Ashleigh corner lounge,2148,48520,852010,Hello  Its internal problem..product is faulty,600.00,1) The left side of the RHF chaise has collapsed. The manufacturer has not provided adequate support at the back of the chaise & external force from everyday use by the customer has caused the side support rail to come free from the side wall. Had the manufacturer included timber support running from top to bottom this would not have occurred. Likely cause  manufacturer.  2) There was a loose Kd bracket on the chaise backrest. Likely cause  normal wear & tear.,1) I repositioned & reiforced the support rail then glued & screwed it all into place. I added extra support  running from top to bottom then glued & screwed it into place.  2) I tightened the Kd brackets.  All fixed  no further action required.,2018-12-31 08:32:35,Finalised_technician,Frame,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Catherine Sal,Kelsey Oliffe,2
Benowa,BE,South QLD,42919,2018-05-17,James,Lo,info@kresort.com.au,0755316655,2018-11-07 15:23:48,KELLER 2 SEATER,4217,60356,530071,2 SEATER SOFA ON SIDE IS START TO SPLIT APART  AS IT ALSO CONNECTING TO LEG  IF THIS SIDE PART SPLIT THE SOFA WILL CLAPS.,200.00,,,2018-12-31 17:08:53,Changeover,,,,,,,Catherine Sal,,3
Cairns,CN,North QLD,43039,2015-05-10,Lee-Ann,Roberts,letzbuyit@gmail.com,0422552911,2018-11-09 12:37:07,Shale 2 and 3 seat sofas,4868,4660 46602,318439,The fabric on the side of the 2 seat sofa has come loose or something causing it to bunch instead of being smooth.  The 4 back cushions on both sofas have had the front padding slip down so that the top of the seat is no longer level like the unused seat cushions back is.    The bottom seat cushions on one seat (end right of 3 seater) has squished so that it is no longer level with the other cushions.  This is my seat and I am only 60kg so not obese enough to cause this.   I don't believe normal use should have caused this.,90.00,Mr Roberts (who was at appointment) says the Lounge is around 1.5 years old. He didn't know what was wrong with the lounge so called Lee whilst I was there.  Customer is worried about the piping on the backrest rest cushions not staying perfectly straight and LHF outside arm panel has a ripple in the fabric. I pulled at both ends of the seams to stretch it which removed most of the ripple.  I asked her if that was all that was wrong with the lounge and she said yes. After reading what CM had in her claim  I checked the seats and again feel that this is very minimal and normal wear and tear. As Mr Roberts says the lounge is about a year and a half or so old  this is very minimal normal wear and tear. The covers will move over time with general use and these just need to be manipulated back into place to align them again. I don't feel that this is a manufacturing issue. There isn't really anything there to repair. CM could straighten the piping and covers herself.,CF + Report,2018-12-31 09:57:49,Discount to Keep,No defect,Normal Wear & Tear,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Catherine Sal,George Mylonas,2
Cairns,CN,North QLD,43315,2018-05-02,Donna,Humphreys,cairnssouth@renttheroo.com,0438316016,2018-11-13 15:04:28,Kenginston Lounge,4870,51950 x 2  51951 x 1,396662,Surface of seats are peeling/rubbing off/deteriorating Stitching is coming apart,0.00,,,2018-12-31 11:46:49,Discount to Keep,,,,,,,Kaitlin Evans,,3
Warana,WA,South QLD,43343,2015-08-08,Tenille,Youd,rozingles@hotmail.com,0418714426,2018-11-13 19:23:04,Spartacus 6 Seater Corner Suite,4557,51203,375155,The lounge is looped sided once again. It was repaired within the last 12 months. we are not happy this has happened again.,0.00,,,2018-12-31 11:55:32,Discount to Keep,,,,,,,Kaitlin Evans,,3
Morayfield,MF,South QLD,43355,2018-10-26,Shane,Kennedy,mr_shanekennedy@hotmail.com,0412317370,2018-11-14 06:34:13,CHASER Recliner,4510,51066,980998,Stitching was not done properly and has now opened. This chair is less then a month old.,0.00,,,2018-12-31 11:59:55,Changeover,,,,,,,Kaitlin Evans,,3
Midland,MD,WA,43376,2018-10-06,David,Rymer,mickeys2@westnet.com.au,0438935868,2018-11-14 12:39:17,Bellamy Recliner,6450,62452,177410,There is a split on each arm causing a separation in the wooden arms this how they arrived in Esperance from midland be beleave it could be a manufactured error from the proceeds of how the wood was put together in the bending process and not glued in the process required for it to stay together it will only get worst with hot weather dry the wood out .,0.00,,,2018-12-31 13:04:25,Discount to Keep,,,,,,,Kaitlin Evans,,3
Springwood,SW,South QLD,43393,2018-04-02,Casey,Colquitt,colquittcasey@gmail.com,0400079552,2018-11-14 18:04:01,MILLENNIA Electric Recliner.,4128,57899,218057,Foot rest structure seems to have caved in  chair structure not stable when reclined. Zipper broken and chair materials now coming out from leather.,90.00,1/. Single electric recliner isn’t stable ( when reclining). Mechanism is bent (been dropped). Knee roll lining has failed.  2/. 2nd Single electric recliner isn’t operating correctly. ( cup holder controller has failed). 3/. 2 seater with console has 3 issues.  RHF head rest is stuck in the forward position. RHF cup holder controller isn’t operating and both back rests have sunken.,No repairs carried out during inspection. 1/. Customer originally put in a warranty claim on the Single electric recliner. Customer said it has taken 3 months for me to attend to resolve the issue. During the 3 months the other issues have occurred.  The 3 piece suite is in good condition ( other than the issues mentioned).  Customer clearly said they don’t want the lounge  they said they both work in retail and are disappointed with Amart  from the delivery to the quality of the lounge and the after sales service.  ( everyone is an expert) sorry! Please read notes.,2018-12-31 09:40:14,Finalised_technician,Mechanism,Transport,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,Brenda Stewart,2
Hoppers Crossing,HG,VIC,43439,2015-05-03,John,Vella,johngmvella@gmail.com,,2018-11-15 14:51:18,Vittoria Electric Recliner,3029,51133,18956,The mechanism on the recliner is no longer operating correctly. It has sunk and now keeps touching the carpet. The mechanism is bent.,0.00,,,2018-12-31 15:36:03,Discount to Keep,,,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Kaitlin Evans,,2
Osborne Park,OP,WA,43502,2018-06-07,Ayaz,khan,aaksays@gmail.com,0426242387,2018-11-16 15:36:35,Saloon 3 and 2 seater recliner,6061,58361  59095,237156,The 3 seater is 4 months old and the 2 seater is 2.5 months old  2 seater hasn't been used at all. The 3 seater has one seat that has deterioreated in shape and others have started to deform. There is no support and no springs or whatsoever in the back rest. It looks like there is nothing inside and whatever was there  has moved. We are two people in the house and its a shame  that with little use  it has deformed in shape and looks very bad.   WE have spent $1300 on this sofa set and got this junk thats wasted in 3 months. One of my neighbours got the same piece and same happened to them as well. They bought 2 months earlier than us and its gone so bad  everything is falling apart. I don't want to end in the same position. I am sure you must be receiving too many complaints on the same product. I would like not a repaired product  not a replacement  but want to get a store credit to buy a different sofa set that's more durable or i will be complaining again in 3 4 months.,0.00,,,2018-12-31 15:39:34,Reselect,,,,,,,Kaitlin Evans,,3
Lawnton,LA,South QLD,43504,2017-09-03,Ken,Webster,ellenmwebster@hotmail.com,0401321100,2018-11-16 15:49:29,Millennia 2 seater featuring 2 electric recliners and console,4036,57900,377152,Left hand side chair as you're facing the product: the chair tilts backwards  and is out alignment. Making it uncomfortable to sit/ recline in. In fact  the chair is so uncomfortable that we can't use it for prolonged periods.  It seems that the frame/ structure is faulty. It also sits further away from the centre console than the chair on the other side. This problem was noticeable from almost the beginning  but has certainly become worse with time.   Right hand side chair: the chair has an unreasonable amount of wear  given it's used by two retirees.  The material is beginning to show signs of damage  and we've had it for basically a year.   It would be useful to be able to upload more than 4 photos specified to show the entire range of faults with the product.   I would like a credit to be used at super amart lawnton to replace this faulty furniture.  I'm not pleased with it's structural performance.,0.00,,,2018-12-31 15:45:04,Discount to Keep,,,,,,,Kaitlin Evans,,3
Casula,CL,NSW Metro,43565,2018-05-21,Beverley,Lamaro,rbmppal@gmail.com,0409710703,2018-11-17 20:19:20,Saloon Corner Lounge,2565,59022,808640,Not all of the modular pieces align  leaving some higher than others and the seams of the cushions also misaligned. From the rear of the lounge there are noticeable gaps between some modular pieces. Also  from the rear view one end of the lounge is much higher than the corner pieces  which exposes the metal bars underneath.,90.00,1. All the seats on the modular lounge are out of alignment  the covers & foam haven’t been aligned properly during the manufacturing process. The manufacturer  depending on the seat  either didn’t put the seat foam block forward far enough or pulled too far back on the seat frame  when upholstering. This is not a structural issue just a visual issue. Likely cause  manufacturer.    2. The corner seat cover has been sewn on incorrectly causing the right side of the fabric to pull in. Likely cause  manufacturer.,I inspected the entire lounge.  Recommended Action/Quote: 1. This is a major  time consuming  offsite repair. I would need to unpick the fabric  detach & reposition the foam & staple the cover back down on each & every seat.  2. This is a cut & sew.  * each seat would require up to 1hr to repair  total time = 6hrs.,2018-12-31 08:55:37,Reselect,Stitching,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Catherine Sal,Rose Tandy,2
Preston,PN,VIC,43945,2018-02-19,Aneesa,Sharma,aneesasharma@outlook.com,1431360977,2018-11-22 20:50:45,Chaser 3 seater,3073,51067,832459,The right side has a dip in it at the back of the couch as well as it has dipped badly in the front. Compared to the centre peice    The left side- when you sit on it you can feel the frame of the couch and you end up sometimes hurting yourself as it is a bit sharp and quite hard. It has also got a bit of a dip in it when you sit therefore it hurts your back when you get up as it's not as firm as it should be on both sides   If possible  I would like to get this fixed asap or get a new couch as it is not yet even 1 year old. Also this couch does not get used that much for it to even be somewhat broken.,90.00,The customer pointed out two concersn with her three seater. The first was that the seats on the three seater were sinking and no longer supportive. I sat on the seats and they felt normal for me but the customer is a heavier person and the softer seats would have a more noticeable effect  for her. The foam is a soft density foam. The other concern the customer has is that the LH arm frame is slightly visible above the seat which isn’t noticeable on the other arms. I checked the arm and it’s not broken and I thought it may have been fitted incorrectly but this all seems ok and the recliner wouldn’t operate correctly  if it wasn’t fittted right. I be I’ve this is visible because the seating foam is softening but I can’t be sure of this with out taking the arm apart.,The seats are softening normally based on the use they have had. I can repair them but would have to replace the seating foam with  a higher density foam to support a heavier customer.   I have included a quote for this if required,2018-12-31 15:48:04,Reselect,Foam,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Kirra Organ,Amie Clutterbuck,2
Penrith,PH,NSW Metro,44223,2016-12-13,Thomas,Cranfield,tom.cranfield@hotmail.com,0403210751,2018-11-27 14:25:38,Spartacus recliner,2747,51200,994013,Torn material recliner mechanism is broken and we open or close it. Poor quality,90.00,On inspection  the customer shown the torn fabric and sagging seat on the RHF 2S recliner. He also pointed out that all recliners were hard to open and touched the floor. The left single recliner was making noise when it's open.  Further inspection  the customer was some degree of disability and of large built. They just moved into the apartment recently and still unpacking stuffs.  1) The left single recliner. One pocket spring sticked out and front edge foam collapsed and need a normal seat foam replacement. (INT2). The mech was bent to the left and was the only one can open at the moment. (M2). 2) The second single recliner. Both side of mech was snapped (M2) and both side of arm frame was rubbing badly before the mech was broken.  3) The LHF 2S. The mech was bent and hit on the left arm frame (M2). 4) The RHF 2S. The mech was bent and hit on the right arm frame (M2). The front edge foam was collapsed and need a large seat foam replacement (INT2). The broken seam was of about 15cm.,I had spare seat foam (one large and one normal)  please supply 4 x 888 mech for the repairs.  Service quote of $680+GST 4 x M2 Mech replacement 80 $320 2 x INT2 seat foam replacement 110 $220 1 x S2 Stitches $70 2nd CF $70 Grand total of $770+GST,2018-12-31 14:05:08,Finalised_technician,Mechanism,Natural Marking,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Ann D'Ambrosio,Kaitlin Evans,2
Benowa,BE,South QLD,44388,2018-05-15,Bill,Mcalary,b.m.mcalary@gmail.com,0409574070,2018-11-29 15:28:54,Lannister Electric Recliner suite,4217,57728,529478,Cushioning feels much firmer than that of the showroom. Still extremely hard even after wearing in. Armrests feel more restricting than the showroom model. Some of the backrest foams do not fill the corner of the cushions,90.00,Customer feels that his recliner seat is too firm and is causing him discomfort. CM says that he can only sit for 20 minutes and then he has to sit in a cane chair.,Checked the seats on all of the seats  3 seater and 2 recliners. They all felt the same  and normal.,2018-12-31 12:32:36,Reselect,No defect,Customer Perception,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Kirra Organ,Marty & Hayley Brownrigg,2
Logan Central,LC,South QLD,44456,2018-08-31,Angie,Neil,angieneil757@gmail.com,0413774997,2018-11-30 13:45:50,Ballamy Lift Chair,4205,62453,334179,customer has came into store  has brought chair for elderly mother   chair is lopsided when it gets to a certain point  makes a terrible noise when reclining. also has metal filings coming out underneath,90.00,1/. Lift chair mechanism is bent.  2/. Electric motor has been affected by the bent mechanism ( metal bolt up plate is grinding on the aluminium shaft causing the iron files to collect on the floor under the chair.  3/. RHF arm rest is very loose.  4/. Foot rest extenders are jammed against sides of the foot rest ( making a very loud noise).  5/. Seat is leaning to the left ( when sitting and operating the chair you feel like you are going to tip sideways.,No work carried out during inspection.  1/. In my opinion the issue with the lift chair are transport related. ( it’s been dropped heavily).  2/. To repair the lift chair is not viable.  3/. The customer is a 92 year old lady can we please organise to replace her lift chair.  To look at the lift chair is in new condition.,2018-12-31 15:41:26,Changeover,Mechanism,Transport,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,Anyssa Chorvat,2
Campbellfield,CF,VIC,44741,2016-11-27,danny,toohey,danny@kompcranes.com.au,0418556853,2018-12-05 08:56:36,shale corner chase,3046,44668,554552,this couch has been balling up in certain spots for some time now. we had put a couple of covers over it to protect it and make it look a bit better our cats dont sleep on it they only sometimes jump up if we are on it,90.00,The customer was concerned about the pilling that was occurring on the fabric across the lounge suite.   Visually pilling was evident across the seating areas and backrest cushions of the laf modular sofa.   The pills were primarily contrasting in colour to the fabric of the sofa indicating that the pills were contributed to by the customer.   The customer explained that they had not used anything other than a vacuum to remove the pills.    I provided a demonstration for the customer on how to easily remove the pills without damaging the fabric.   I do not believe that there is a fault with the fabric.   I believe that the pills have occurred through use and would be considered normal wear and tear and require normal care and maintenance to remove.,No remedial action was taken during my visit,2018-12-31 13:05:54,Finalised_technician,Dirt,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Kirra Organ,Amie Clutterbuck,2
Lawnton,LA,South QLD,44926,2016-10-04,Kawaljit,Singh,kawalshaan86@gmail.com,0433575164,2018-12-07 16:31:33,ORACLE Corner Lounge Suite with Ottoman,4501,50723,364328,Back sporting pillow getting  wound and fade.,0.00,,,2018-12-31 09:09:07,Discount to Keep,,,,,,,Catherine Sal,,3
Tingalpa,TA,South QLD,44964,2018-03-21,Joanne,Pfeffer,dpfeffer05@gmail.com,,2018-12-08 15:02:32,Alberta Electric Recliner,4163,57764,804200,Both recliners are starting to sag & nowhere near as firm as it has been (only recently started happening).  Store submitted on behalf of customer as they do not have access to a computer.,90.00,both recliner seat foams and overlay foams are soft and the leather is stretching due to the soft foam,report only and quote. customer told me they would like to reselect different recliners.,2018-12-31 09:54:09,Reselect,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Catherine Sal,Anyssa Chorvat,2
Maroochydore,MR,South QLD,45037,2017-10-29,sarah,buckley,sarahbucko2011@gmail.com,1438118705,2018-12-09 20:05:22,Diamond 2.5 seater sofa,4560,50953,804468,The frame is no longer staying up when the bed is laid flat,0.00,,,2018-12-31 13:47:38,Changeover,,,,,,,Catherine Sal,,2
North Lakes,NS,South QLD,45151,2017-03-04,MRINAL,MADIREDDI,mrinal_m@yahoo.com,0405385768,2018-12-11 11:34:21,Nixon,4022,38336/7,202893,The seats have gone completely saggy  inspite of limited use with in less than 2 yrs.  Poor quality of the product.,90.00,Customer concerned with seat cushions sinking on LHF seat of 2 seater and all 3 seated areas of 3 seater. Inspection of seat bases has found nothing structurally out of place. Sinking is caused as a result of foams and pocket springs softening in seat cushions. Sinking in effected seated areas is noticeable when testing these areas. This issue is a combination of wear and tear and material quality used. Customer is not heavy set.   Suite is in reasonable condition.,Have called CSC & spoke to Amy that no repairs to be carried out. Store to action.,2018-12-31 16:33:09,Discount to Keep,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Catherine Sal,Rose Tandy,2
Campbellfield,CF,VIC,45280,2018-01-16,Rabea,Merhebi,rabea93@hotmail.com,0424894720,2018-12-13 11:42:12,CLAIRE sofa,3061,54861  54860,583710,Leather is lifting up and material is lose better discription in photos.,90.00,The customer was concerned with puddling of the leather on the seating positions and one of the two seat sofas.   A visual inspection confirmed that some puddling was evident on the seating areas of the sofas of concern however it was minimal and within normal tolerances.   I conducted an internal isnepction and confirmed that there were no internal failures that would contribute to the perceived problem.  A physical test confirmed that the seating areas on the sofas of concern were slightly softer than the other 2s sofa however this is likely to be due to less use (confirmed by the customer).  The support on the seating area across all sofas was good and within normal levels.   I do not believe that there is a manufacturing fault or failure with the sofas rather than normal wear and tear.,No action was taken during my visit.,2018-12-31 15:49:23,Finalised_technician,Puddling,Customer Perception,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Catherine Sal,Kaitlin Evans,2
Morayfield,MF,South QLD,45555,2014-12-21,louisa,baumann,annikki06@hotmail.com,0432065223,2018-12-17 12:42:28,maverick 2 seater sofa,4021,51274,933884,they arm of the chair has colapsed AGAIN. it was fixed in march this year and it is broken again,90.00,On inspection customer showed me that the lhf top of arm rest has broke again  I have taken the dust cover off and the top section where it was previously fixed has snapped again in a different section of timber. I have asked the customer does he know how it happened and he told me the kids were sitting on it  the timber rails are not very thick and strong and they would snap if anyone sat on the arm rest. This is customer damage not manufacturing. If this was to be fixed it will be a major frame repair  I will need to completely strip the lhf arm rest down and replace the snapped timber rail.,Cost to repair is 2nd Call out fee $70 Cs2- major frame repair $330 Total $ 400+gst,2018-12-31 11:13:43,Discount to Keep,Frame,Customer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Kaitlin Evans,2
Springwood,SW,South QLD,45577,2017-10-10,Melissa,Messenger,melmessy2@optusnet.com.au,0447043460,2018-12-17 14:55:46,CRESSIDA 3 Seater Featuring 2 Electric Recliners. Upholstered in Buckskin Fabric.,4207,59423,209864,Electric recliner on one seat does not work. Lights on open buttons do not work.  second recliner springs make a loud sound when opening and closing. Arm is slightly twisted. Needs inspecting.,90.00,1/. LHF electric recliner on the 2 seater has failed. ( foot rest extenders are bent).  2/. 1 zig zag spring clip has detached from the timber front rail. ( zig zag spring is hanging down).  3/. Both cup holder controller on the 2 seater have failed.  4/. LHF head rest on the 2 seater isn’t operating.  5/. Both mechanisms have failed on the 3 seater. ( nylon bushes have collapsed causing the seat to have dropped).  6/. Both cup holder controllers on the 3 seater have failed.  7/. Middle back rest on the 3 seater isn’t lining up with the LHF and RHF back rests. 8/. Knee roll lining has failed on the RHF electric recliner on the 3 seater.,No work carried out during inspection.  1/. I have previously repaired the zigzag springs on the 2 seater. 2/. The 3 seater and 2 seater are clean and have been looked after. The customers home is spotless. In my opinion both lounges have major manufacturing issues and its not viable to repair them.  Please call me or email if you need more information.,2018-12-31 09:17:13,Reselect,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,AMY BLATCH,2
Warana,WA,South QLD,45651,2017-06-23,Tony (Antonio),Segreto,thesegretos@gmail.com,0419202596,2018-12-18 12:48:42,San Marco Electric Recliner,4564,51128,432459,The seam has come apart at the bottom - stitched too close to edge of leather,90.00,The edge of the seam on the bottom of the footstool has been sewn on the very edge of the leather. As a result the leather has used the sewing as a perforation and torn across it. Cannot hand sew the seam as there is insufficient leather to take a seam. Will get worse if left alone.,C/O,2018-12-31 11:48:14,Changeover,Cut/Tear,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,AMY BLATCH,2
Cannington,CT,WA,45726,2013-05-24,PARWINDER,SINGH,parwindersidhu81@gmail.com,0430181448,2018-12-19 12:21:15,BRADMAN CORNER LOUNGE SUITE,6110,46615,392971,THE FOAM FOR THE SEATS  IS GOING TO DOWN WHEN WE SIT OVER I  THE STRUCTURE OF SOFA IS MISALIGNED  THE MECHANISM FOR THE INC-LINEAR IS MISALIGNED.  THE SEATS ARE CREATING THE HEALTH PROBLEMS FOR US LIKE BACK PAIN  AS IT IS VERY TO GET OUT OF THE SOFA ONCE WE SIT OVER IT.,90.00,The lhf recliner mechanism is bent  The lhf recliner seat has compressed and it sits uncomfortable  The no arm seat has the same issue  The backrest of the no arm seat and chaise are lose as well as the bayonet mounts causing the backrests to lean back on these seats  Thr sofa bed seats ennds need support foam in the hollow section . I summarised the issues in detail with the customer to make sure they were coveted. The one issue that is customer causes is the inner footrest section on the chaise is sat on using the edge. This places weigh on a section that should not be sat on. The customer was “fishing /hinting that he was told he would get a new sofa if the issues were major  I dismissed this idea he had,Quote denied,2018-12-31 12:37:12,Discount to Keep,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kelsey Oliffe,Brenda Stewart,2
Cairns,CN,North QLD,46177,2017-02-26,Chris,Morris,morrie1982@gmail.com,0412885894,2018-12-28 12:55:37,Ashleigh 2 and 3 seater sofa,4869,53467 / 53468,368891,The under couch felt liner is falling apart and is constantly falling on the floor.  As seen in the pic some of it on the floor and once touching it crumbles into lots of pieces.,0.00,,,2018-12-31 13:03:28,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
West Gosford,WD,NSW Metro,46227,2018-06-16,Danielle,Sanders,danielle.sanders.au@icloud.com,0408221870,2018-12-29 09:45:11,Sarina,2260,56150,670972,Broken - the wooden beam the leg screws into is snapped - the back won’t stay up and the centre front support is bent - collapsed with only 2 people sitting on it. Also had sharp pins hidden in the fabric - like staples but flat. One damaged my finger getting between the nail and flesh.,0.00,,,2018-12-31 10:34:39,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Toowoomba,TW,South QLD,46301,2018-02-24,Nathan,Kuhn,kuhny95@hotmail.com,0498107007,2018-12-30 10:13:49,oracle corner lounge,4350,50723,371154,stitching coming undone near seams,0.00,,,2018-12-31 12:05:14,Changeover,,,,,,,Catherine Sal,,3
