STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Yamanto,YO,South QLD,51994,2018-01-24,Jennifer,Pedley,jped55@hotmail.com,0477714496,2019-03-08 10:23:40,Chaser Recliner,4304,51066,734796,The left hand side of the recliner has started to collapse when it is in the reclining position,0.00,,,2019-04-26 16:55:04,Reselect,,,,,,,Ash Monaghan,,2
Warana,WA,South QLD,52379,2017-04-29,Craig,Young,craigyoung67@gmail.com,0410539535,2019-03-13 12:04:45,stoneElement corner chaise,4567,54867,430749,The springs on one section of the couch have given way We were just sitting on it and it just collapsed. No undue force was placed on this section.,200.00,Rhf section has several zig zag springs pushed out through the dust cover. Inspected and found seven zig zag springs detached from frame. Likley cause is manufacturer. No ID label present,Accessed and reattached all seven loose zig zag springs and an additional two that had loose EK clips. 16/4/19 fitted new dust cover as discussed with CSC. No charge,2019-04-26 19:19:37,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Natasha Smith,Rose Tandy,2
Springwood,SW,South QLD,52804,2017-03-04,Manpreet,Singh,manpreet631@yahoo.com,0430711631,2019-03-18 17:18:49,Spartaus Recliners,4125,51200/51201,173224,There is big gap in between both recliners we dont feel very comfortable when 3 people sit on it and not look very nice when we stand up and it lost the colour in only two years and we haven’t used it much . Thanks,380.00,3s: 1. LHF recliner  front seat border foam has lost memory and support. 2. RHF recliner  front seat border foam has lost memory and support. LHF side seat border foam has detached and caved inwards  exaggerating gap between recliners (possibly a result of insufficient adhesive used during manufacturing).  Apart from the above issues  suite in good condition at time of inspection.,Called CSC on site  issues different from S/R  additional CF and repairs approved and app confirmed with cm for 23/4/19.  23/4/19: 1. supplied and installed new front and central border seat foams. 2. supplied and installed new front and central border seat foams. - adjusted RHF and LHF 3RR to minimise gap between seats. Cm happy with repairs.,2019-04-26 19:18:46,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natasha Smith,Catherine Sal,2
Fyshwick,FK,ACT,52991,2018-04-11,Timothy,croese,timothy.croese@me.com,0423030993,2019-03-20 16:09:37,cressida 3 seater featuring 2 electric recliners,2914,59423,19531,A mental piece has come through the fabric.  two stables had fallen out also,240.00,The Zigzag spring on the RHF. seat had come loose so would back a lot of noise when reclined giving the impression to the cm that something was seriously wrong.,Replaced bracket and cm happy with the result,2019-04-26 19:09:50,Finalised_technician,Zig Zag Springs,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Natasha Smith,Catherine Sal,2
Darwin,DN,NT,52998,2019-03-18,Kris,Edwards,krisjnr78@gmail.com,0447800478,2019-03-20 16:46:40,Spartacus 3 seater and one recliner,822,51201,108404,the base sinks down low which makes it very uncomfortable when the seat is reclined the lower back seat frame is felt in your back. - is happening with one recliner and one half of three seater,90.00,Foams in all 4 recliners have collapsed.,Job has been deemed not viable to repair. No photos of the lounge were taken as there is no damage that can be seen without removing the seat foams. I have included a photo of the ONLY ID tag to be found on the suite  from on e of the single recliners.,2019-04-26 11:07:22,Changeover,Foam,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Anyssa Chorvat,Catherine Sal,2
Penrith,PH,NSW Metro,53356,2016-03-12,Rhiannan,Coulson,Rhiannancoulson93@gmail.com,0466414606,2019-03-25 18:14:53,Marlow 3 seater,2770,53305,975902,Material has come away exposing the structure aswell as the spring/s in the seat structure.,90.00,1) The foam & pocket spring on the LHF seat has collapsed  foam & the springs can be felt through the seat foam & are also protruding from below. The manufacturer has used very low quality foam to surround the spring cell & ext force from the cm sitting on the front edge of the seat has caused these issues to occur. The manufacturer has also failed to staple off the fabric that sits between the foam & the zig zag springs  to the frame & has not used enough webbing; this has caused the foam to collapse into the seat cavity  further damaging the foam. Cause  ext force.  2) Due to the damage above  when the foam has collapsed it has caused the fly on the left side of the seat cushion to pull & tear away from the seat fabric which has exposed the timber sideboard. Cause  ext force.  3) The RHF seat also has the same issue as #1 however it isn’t quite as bad because the cm who uses this seat doesn’t sit along the rail as much as the other cm who uses the LHF seat. Cause  ext force.,I unpicked a section of dustcover in order to inspect the damage.  Recommended Action/Quote: 1) A new foam & pocket spring insert will need to be supplied & fitted.  2) This is a cut & sew.  3) A new foam & pocket spring insert will need to be supplied & fitted.  * Due to the extent of the damage  these repairs will take some time & will need to be done off-site.,2019-04-26 17:50:13,Changeover,Pocket Springs,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Vaishnavi Ravichandran,2
Gepps Cross,GC,SA,53361,2018-05-17,Alvin James,Fermin,aljafer29@yahoo.com.ph,0467540222,2019-03-25 19:06:35,Nixon 4 Seater Sofa with Left Hand Facing Chaise,5047,33765,1029803,Rip Stitches are visible. Middle seat on 3 seater sagged down.,90.00,1. The stitching on the LHF backrest has been torn away  probably from external force. 2. Customer is also claiming the middle cushion on the 3S is a lot softer than the 2 either side  which it is  but it is also in line with the centre of the television.But it is only 12 months old.,Would require machine stitching.,2019-04-26 16:20:01,Finalised_technician,Stitching,Customer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Ann D'Ambrosio,Vaishnavi Ravichandran,2
Penrith,PH,NSW Metro,53634,2015-02-14,Louise,Sharrock,louisekingsley@live.com.au,0412044871,2019-03-29 13:40:06,Sebel,2761,51061  51062,951908,The padding/foam is lumpy in several places and the skirt at the back doesn’t lie flat.,90.00,Please see attached report of “Details of Item Inspected”. (This field was too small to provide the information needed.),I inspected all the issues inc. unpicking a section of dustcover in order to inspect the internal cavity of the a/rest.  Recommended Action: 1) This is a cut & sew. The entire panel underneath the legroll will need to be replaced & also the foam will need to be replaced.  2) This is an off-site repair. I will need to unpick & peel back both armrests to inspect the issue & come up with a solution to fix the issue.  3) I believe this is the normal design of the lounge however the cm reported that the recliners she viewed originally had straight flaps not angled. This would be a panel replacement on both seats if a repair was decided upon.  4) This looks to be compression however the cm reported that this is how it was from the start. If a repair is chosen  I would need to unpick & peel back the leather in order to access the loose fill pocket & top up with loose fill.  * There is no guarantee that with continued use the backrest would not compress & appear out of line.,2019-04-26 17:49:26,Finalised_technician,Lining,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,AMY BLATCH,2
Bundaberg,BG,South QLD,53774,2018-09-15,Jo-Anne,Cullum,joannecullum@yahoo.com.au,0407126945,2019-04-01 10:30:34,SPARTACUS 3 Seater,4655,51201,545025,Hello This lounge suite was a replacement from the first lounge suite we purchased through Amart. Again we are having same/similar issues. The backs of the lounges are loose and breaking  we heard a snap when operating the recliner function on a single seater one night  the cushioning is sagging on all lounges and is very visible on the 3 seater. The 'frames' of the lounges appear weak and flimsy (for a $2000+ suite I expect much more). The lounges are only 6 months old  never misused. I am very unhappy and disappointed with the now second lounge suite and want the following to occur:  - A full refund (not store credit!)  Regards  Jo-Anne,90.00,Multiple issues with customers Spartacus suite.  As customer explained in claim they want a full refund and seems like they would be very unhappy for us to repair. Regardless we will list customers issues and quote to repair. 1. Mech has dropped on one single recliner. This is now causing the foot bar to rub along the bottom of the arm  making a noise when operating. This will get worse in time as we know these mechanisms do become loose and sloppy with age and use. We could repair by replacing the mechanism. 2. Seats are compressed  and when sitting in the two seater unit  it pushes the person to sit on a lean toward the centre of the seats. Given the age of this lounge we feel this compression is excessive. We could repair this by adding a section of high density foam to all seats. 3. All of the backrests are loose. We told the customer that with any chair with a recliner  there will always be a little movement  as the backrest attaches to the moving part. continued below,However we could attempt to tighten the backrests to make then a bit more sturdy. Customer also said that on one single recliner  it sounded like something internal was damaged  as when he used his recliner he could hear timber cracking etc. We would have to investigate further to assess the internal of the chair to see if anything is broken - if we located an issue we could repair for a frame repair cost.  All of these repairs would add up to be an expensive job  which would very likely still be contested by the customer.,2019-04-26 11:05:26,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Ann D'Ambrosio,Mitchell Demnar,2
Lawnton,LA,South QLD,53937,2015-04-19,TRevor,williams,trevorcraig@tpg.com.au,0434500757,2019-04-03 09:36:17,sebel,4503,51059  51060,340282,the foam and the springs on the 3 seater has gone down and same with the 2 recliners. it is very uncomfortable to seat on. has a big gaps in the 3 seater lounge.,90.00,Customer concerned seated areas are not as supportive as they were when new on two single stand alone recliners and three seater suite. Inspection found no structural defects to the seat support bases. The seat cushions are cushions constructed with an internal pocket spring and surrounded by foam. The pocket springs have not tangled. Tested each seated area and found they were operating satisfactorily for the age of the suite.   Suite does not have any PO Numbers on the manufacture’s tags.   Suite has not been abused.,Inspection found no structural defects with any seated areas of the suite. Seated areas are softening to use and this is general wear and tear. Customer's weight may also be contributing to this issue.   Seated areas can be improved by replacing all five pocket springs with solid foam. Quote to replace seat cushion pocket springs with foam: Call out Fee $70.00.  1- Internal 2 X 5 = $550.00. Materials to supply foam $110.00. Total quote to repair excluding GST $730.00.    Store to Action.,2019-04-26 11:35:14,Discount to Keep,No defect,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,George Mylonas,AMY BLATCH,2
Springvale,SV,VIC,53941,2018-11-12,Gaurav,Sahni,gauravsahniuk@gmail.com,0427818129,2019-04-03 10:19:37,Keller 3 Seart sofa,3191,60357,117255,Dear Sir / Madam   The sofa is extremely comfortable and have been happy with it.   However  the first seat on the three seater has started to bubble. The rest of the two seats are perfect. The two seater we bought as well is fine as well. The only issue seems to be with the first seat which is bubbling and only after 4 months does not look great at all. I have taken photos including a close up and of the two seat sofa to show the difference.   Many Thanks Gaurav,0.00,,,2019-04-26 13:34:25,Discount to Keep,,,,,,,Tianye Zhang,,3
Melrose Park,MP,SA,54343,2019-01-10,Carly,Bedson,carlybedson@gmail.com,0421121621,2019-04-08 19:23:33,Atticus Modular,5051,62877,967552,We purchased our couch less than 4 months ago. We have had to maintain all the peeling with a lint ball machine after been told the ‘it’s the type of fabric’ but now the stitching is starting to come undone slowly.  We have had nothing but trouble with this couch since purchasing it. It’s so sad and disappointing.,0.00,,,2019-04-26 10:40:15,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
Hoppers Crossing,HG,VIC,54354,2019-01-25,Srinivas,Mulagundla,reddy.ms@live.com.au,0410438885,2019-04-08 21:26:41,BRIGETTE 3 Seater and 2 seater sofa,3029,63386 and 63387,97952,We are very disappointed in this product  when we looked at it and experienced the product in store it was pretty good but only after few days it has started making spring sounds whenever we sit on it. Even the fabric is not good  few buttons are already broken from sofa. The fabric is either stretching so much at some spots as if it's gonna soon tear off and at some places it's sagging.  What caused: As it was rarely used by us and we didn't do any actvity as such so it can make those noises. It looks like it's a manufacturing fault itself and even the fabric is not good as I mentioned above.  NOTE: I have shared a video with team in an email previously  as this site is not letting me upload a video.  Looking forward for a quick turnaround on this issue as it is really annoying being it a brand new product.,0.00,,,2019-04-26 18:49:21,Discount to Keep,,,,,,,Mahnaz Reza,,3
Auburn,AN,NSW Metro,54455,2017-11-25,Sridevi,Cherukuri,chsridevi@gmail.com,0469773010,2019-04-10 10:10:35,chaser 3 seater with recliner,2145,51067 51066,901297,The issue is internal. the recliner is tiliting on one side. Though there was a slight tilit in the recliner from beginning  this became more now. The 3 seater is us neven a bit  the middle seat has slightly disconnected and is not even compared to the two recliners. When we sit on that we can feel that the chase is loosely coupled. This cannot be only due to wear and tear  we always minor slanting but this has grown to a large extent now.,210.00,The customer’s 3 seat sofas middle seat is very wobbly. This is a manufacturing issue that can be resolved by reattaching the bolts connecting the brackets to the frame and rails connected to the plastic feet.  During my inspection I discovered part of the timber packing/ transport frame was still attached. The customer wasn’t aware the timber packing/transport frame was supposed to be removed prior to use. Please ask delivery men to advise customer’s to remove the timber packing prior to use.  The single recliner is a rocker recliner and the lean to the LHF side cannot be adjusted.  A new rocker recliner mechanism needs to be ordered. The customer is moving to Marsden Park in 9 days  this area is worked by John and Amy Baxter. I called spare parts and spoke to James who informed me the "Rocker Recliner mechanisms" are on order and expected in about 6 weeks. I will call the customer and let him know the recliner will be repaired after he moves house.,The bolts on the middle seat on the 3 seat sofa  were reattach and tightened on both sides of the seat. The timber packing/ transport frame was removed. The middle seat was tested by the customer and he is happy with the repair  no further action required with regards to the 3 seat sofa.,2019-04-26 18:52:54,Finalised_technician,Fasteners/Connectors,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Natasha Smith,Tianye Zhang,2
Melrose Park,MP,SA,54503,2017-06-25,Kelly,Townsend,kellytownsend05@gmail.com,0434431645,2019-04-10 14:45:59,SAN Marco corner lounge,5159,57775,939283,End chaise back rest  has dropped unevenly.,130.00,The RHF chaise had loose mounting brackets  and loose KD bracket.,Tightened mounting bracket and KD bracket.,2019-04-26 19:11:26,Finalised_technician,KD Brackets,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Natasha Smith,Tianye Zhang,2
Logan Central,LC,South QLD,54749,2017-10-24,Andrea,Seawright,taylor_seawright@hotmail.com,0438180993,2019-04-14 16:42:31,SAN Marco corner lounge,4118,57775,324090,The cushioning is bunched up. This is after two technicians tried to fix it. The same problem as before remains,0.00,1. Single modular recliner (to LHF side of cnr pce)  cm complaining about the knee roll foam lifting/puckering along front section of seat. Previous LD repair failed (Paul Vos)  insufficient adhesive used and booster foam in knee roll causing overlay foam to lift in front section when operating the recliner.  Suite in very good condition at time of inspection.,1. Re-glued overlay seat foam  removed previous booster foam installed and trimmed original knee roll booster foam to allow the overlay foam to smoothly flatten out when reclining.  Cm inspected whilst on site  happy with repairs.  No charge  LD warranty.,2019-04-26 19:10:13,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natasha Smith,Alexander McGuire,2
Bankstown,BN,NSW Metro,54867,2016-05-17,Mariam,Ahmedin,Mackdelina@gmail.Com,0432443835,2019-04-16 10:47:42,san Marco,2565,400-851792,851792,As You Can See It On The Pic The One seater Has A Big Rip On The Side,180.00,On inspection  the customer pointed out undone seam on the left side of arm stripe of a single recliner. Removed the strip and stitched to the leg roll and then restore the dust cover to the satisfaction of the customer,Job done.,2019-04-26 19:18:18,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Catherine Sal,2
Helensvale,HE,South QLD,54989,2018-04-12,Daniel,Adrian,dan.com@hotmail.com.au,0421441984,2019-04-17 15:44:58,Chaser recliner,4211,51066,421011,Was just sitting in chair with it reclined and heard a crack sound and the the right side of back rest was hanging down to one side.,170.00,Issue 1 recliner 1 - the KD bracket bolts had completely come out cause seat back rest to fall back.  Issue 1 Recliner 2 - KD brackets loose causing back rest to wobble upon inspection i found that the T nut had fallen out completely,Issue 1 Recliner 1 - Re installed KD bracket to back rest and ensured both sides were done up tight i have also applied thread locker to try and spot the issue from happening again.  Issue 1 Recliner 2 - Re installed T nut and made sure all bolts were tight i have applied thread locker to these bolts also to try and stop this issue from happening again. I repaired this while onsite as if it was left it most defiantly would have failed in the near future which would have had another call out. I will adjust the quote for another KD brackets,2019-04-26 18:50:40,Finalised_technician,Fasteners/Connectors,Design,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Natasha Smith,Catherine Sal,2
Auburn,AN,NSW Metro,55056,2016-11-17,jasine,wass,jazzybwass@gmail.com,0422784336,2019-04-18 14:48:36,zavier 3 seater sofa,4500,54728,872900,We have used the 2x recliner seats as much as the 3 seater sofa and the sofa is dramatically different to the chairs.  the head rests have faded the fabric has come off and the general wear and tear of the item is very poor.  The endurocover states it is abrasion resistant and fade resistant for 5 years and we have not had it 3 years yet.,0.00,,,2019-04-26 16:46:18,Discount to Keep,,,,,,,Alicia Lahey,,3
Morayfield,MF,South QLD,55089,2019-04-16,PRAVEEN JOSE,MUSSOLINI,praveenmusso@yahoo.ie,0414865657,2019-04-18 22:59:36,BUNBURY OUTDOOR DINING CHAIR,4510,62279,1007726,hI  New outdoor setting bought on 16/04/2019 one of the chair leg got a hole and the timber is rotten on  one of the legs.Need one chair replaced and fitted fully.,0.00,,,2019-04-26 10:34:52,Discount to Keep,,,,,,,Natalie Mitchell,,3
Oxley,OX,South QLD,55123,2019-04-11,Paul,Brewer,brewer.sharon@bigpond.com,0401305015,2019-04-20 13:36:58,Kensington Reclinerx2   1x3 seater sofa  1x 5 year protection plan,4304,51950x2  51951x1  58066x1,424698,Large split where you put your head.  Hole forming where you sit. Arm rests are splitting  cracking and  peeling  When you raise the recliner  the padding is deflated on the too and it is cracking and peeling as well.  Contacted ACCC  was informed if product doesn't suit  the purpose i want it to  i am entitled to a full refund. This is the 2nd lounge suite i have  had problems with. Quite disappointed really. So i would like the full refund. Also the lounge has always had covers on them.  Please find attached photos.,0.00,,,2019-04-26 11:49:28,Discount to Keep,,,,,,,David Hasted,,3
Bundaberg,BG,South QLD,55212,2017-10-28,Sandi,Murray,nsmurray@live.com.au,0401850949,2019-04-22 15:32:02,Delilah RHF Corner Chaise,4655,54847,532684,This is our second claim on our couch. The first claim was no.47781. We are having the same problem in two spots. One spot is new but the second spot was repaired on the 25th of January. The leather is pealing.,0.00,,,2019-04-26 14:36:12,Finalised_no_technician,,,,,,,Anyssa Chorvat,,3
Moonah,MH,TAS,55231,2018-10-01,David,Green,jeld.green146@gmail.com,0411602318,2019-04-22 19:49:57,Bunbury Tablecand chairs,7170,62278 and 62279,445559,The table and chairs are fading and cracks showing even after having been covered majority of the time by the cover supplied. (until the cover disintegrated only after 5 months). Poor finishing and quality of materials  particularly the stain and the cover supplied. A solid quality timber table and chairs should not look like this after such short time.,0.00,,,2019-04-26 14:30:52,Discount to Keep,,,,,,,David Hasted,,3
North Lakes,NS,South QLD,55330,2016-10-29,Tom,Cruickshank,tomcruickey@hotmail.com,0491051099,2019-04-23 18:07:27,Oracle corner lounge suite with ottoman,4019,50723,217608,wear and tear on the ottoman  and tearing in the stitching on the lounge.,0.00,,,2019-04-26 12:31:39,Discount to Keep,,,,,,,George Mylonas,,3
Dandenong,DG,VIC,55508,2019-04-13,VALERIE,DAVIS,rick@outthere4x4.com.au,0439714951,2019-04-26 11:12:36,BALLAMY Lift Chair,3025,62453,221515,The backrest operates and there is power going into the remote but nothing other than the backrest works.  Customer Lorraine is in New Zealand and the lift chair is in Valerie's home (she is the mother).,230.00,,,2019-04-26 12:56:31,Changeover,,,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Ash Monaghan,,3
