STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Warana,WA,South QLD,61534,2018-05-21,Steve,Day,stevekrissy@gmail.com,0427384170,2019-07-12 09:56:09,TAN - ANTONIO - 3 Seater Sofa,4551,615390001,451378,A spring is protruding on the back of the couch in the middle  with a sharp point/edge digging into the leather. It has created a bulge in the couch and looks like it will pierce the leather. It looks like a fault in the manufacturing of the couch or a weak spot has caused the damage.,90.00,There is no spring on the outside back of the lounge although it does feel like one. The outside back has a large piece of cardboard that covers the whole backrest and hen installed has been left with a slight curl in this area and not stapled down correctly. The point as described by the customer is the staple that has gone right through the cardboard and so not holding it tight.,Removed the bottom cover and flattened in the staple. Explained to the customer that the point has gone and all that is left is the cardboard when has a small springy area. IT cannot rupture the leather in anyway. The deviation is visible if looked for. The customer was not sure if happy with this. To repair fully would need to remove that arms and then so the leather from the outside back. Then remove and refit the cardboard so it sits correctly and reassemble.  - Would need to be done at the workshop.,2019-08-15 17:01:20,Changeover,Lining,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Mahnaz Reza,Richelle Suna,2
Morayfield,MF,South QLD,63076,2019-07-04,SUE,DYDE,thedydes@tpg.com.au,0408873800,2019-07-31 11:02:49,STEEL - BALLAMY - Lift Chair,4511,624530001,1008867,customer HAS ONLY HAD THIS CHAIR A FEW WEEKS AND WHEN THE FOOT REST COMES OUT IT MAKES A REAL GRINDING NOISE .  please send out tech to see if he can fix it .,110.00,Footrest making a creaking noise when being extended on single stand alone lift chair recliner. Side edge of the footrest board is rubbing against the mechanism arm when being extended. The footrest board being fastened in manufacture  has not allowed enough clearance to the mechanism action. Party at Fault - Manufacture.   Suite has not been abused.   PO Number: C1904,Repositioned mounting points of the mechanism arms to allow clearance to the side of the footrest board. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Motion 1 $20.00. Total invoiced excluding GST $110.00.,2019-08-15 09:22:08,Reselect,Fasteners/Connectors,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Brenda Stewart,Naomi Hughes,2
Pakenham,PK,VIC,63719,2019-04-08,Natasha,TCHIRINGUIAN,natashamarie94@hotmail.com,0401239394,2019-08-08 14:53:39,BLACK - LUCIANO - Corner Lounge with Electric Recliner,3810,642620001,820088,New Lounge just unpacked and assembled.  Couch does not seem to line up properly and the seat seems to slope towards the back little excessively.  Also the front of the two seat corners are lower than the rest of the lounge,90.00,The customer pointed out a number of concerns with her lounge. Most of the issues were alignment issues from manufacturing. The left hand recliner headrests don’t line up  the corner headrests don’t kind up and the right hand headrests don’t line up. The backrests and outside backs of the lounges also don’t align. She’s not happy about the seating foam on the chaise with the visible join and indentation in the foam. The cusromer wants the lounge replced,There lounge are all connected correctly. Due to the large numbers of alignment issues it’s not repairable.   The lounge would likely have to be replaced. Cusromer wants a replcement,2019-08-15 15:43:30,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Olwen Silversides,RON MALLON,2
Cairns,CN,North QLD,63753,2018-12-07,Hannah,Roberts,hannahjrobertss@gmail.com,0438348880,2019-08-09 06:59:28,WHITE - ALEXIA MKII - Queen Bed,4869,547250001,1195688,The legs that hold up the bed slanted and collapsed the bed. We cannot screw them back in  as the inside of the legs where the screws go is all torn up. The screws also are bent from the leg slanting. We don’t move the bed  so I am unaware how they just slanted.,0.00,,,2019-08-15 18:37:26,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
Virginia,VI,South QLD,63888,2019-06-30,Mario,De Marco,Mddemarco@hotmail.com,0403257325,2019-08-11 09:46:35,PEWTER/LATTE - SILVERWOOD - Dining Chair,4034,378040001,528639,We received the boxes yesterday 10th and I opened to start assembly. The first had makings like on photos so I opened them all and only assembled 2 because they were good. The backing on the chairs have heavy creases on them and do not look good. I have 6 chairs (3) boxes that need to be changed.  I imagine it is difficult to tell when they are in boxes but in actual fact 2 were very good so there must be more the same.  Is it possible to get them  without the creases. Can I suggest that when we receive the new ones we take them out and if good we will take of course and if not we will dory out the best 6,0.00,,,2019-08-15 16:22:03,Changeover,,,,,,,AMY BLATCH,,3
Cairns,CN,North QLD,63922,2019-03-06,Garry,Bartholdt,bartnslim@outlook.com,0408037770,2019-08-11 15:38:42,BLACK - THEODORE - Recliner,4885,577520001,415424,We just noticed recently that the stitching had come apart  we have no idea why as there is just my wife who uses that recliner and she weighs 56 kg so got us buggered  but we would like to see it repaired as soon as possible please. Thank you.,0.00,,,2019-08-15 14:33:48,Changeover,,,,,,,Naomi Hughes,,3
Warana,WA,South QLD,63934,2018-07-23,Michael,Obrien,Michaeleobi1@gmail.com,0407165261,2019-08-11 17:12:40,DARK GREY - SPARTACUS - Corner Lounge,4551,512030004,406758,As per the photos there is ripped under section fire to springs and bracket. Also the recliner chair on the right has the cushion springs picking body when sitting. Also wobbles when extended. Centre section has a creaking sound when siting on it.,640.00,,,2019-08-15 16:24:42,Changeover,,,,,,,Naomi Hughes,,3
