STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Mackay,MK,North QLD,69938,2018-12-19,Erin,Martin,erinmartin@outlook.com.au,0435926864,2019-10-30 12:19:47,DARK GREY - SPARTACUS - Corner Lounge,4740,512030004,366862,The issue is a lack of padding on the top of the centre piece causing the cushions to sag in and sharp wooden corners protruding from the ends of both side sections  again from a lack of padding.,640.00,The customer had a concern with a few backrest cushions sagging on their lounge suite. Upon inspection it seemed the back cushion on the console unit  and the top left and top right backrest cushion on the corner unit were sagging more than normal. To repair this the backrest was taken off the console unit and some more Dacron filling was added to the top cushion on the backrest part. This was done by unpicking the staples from the dust cover on the underside of the backrest and putting the filling in the affected area.  After this was done  the dust cover was stapled back in place and the backrest re attached to the console unit. To repair the corner unit  the dust cover was removed from the underside of the unit the two  sagging sections were then filled with Dacron filling. The dust cover was then staples back in place. The customer was happy with the repair  but then pointed out another issue. The wood frame of LHF and RHF armrest could be felt through the foam.,It does not feel like enough foam was used in manufacturing. This can be repaired  but we did not have the time to do the repair today. To repair this the armrests would need to be partially upholstered enough until I am able to fit an extra piece of foam in each. 25/11/2019 I arrived at the customers house to add more foam to two of the armrests. I removed the dust cover on the underside of the armrests  then removing the staples holding the material covering the armrests in place. I was able to lift the skin up off the armrests enough that I could slide a sheet of high density foam between The wood frame and the cushion pocket on top of the armrests. The foam was placed here  so the cushion top feels no different but the foam underneath covers the wood frame so the corners of the wood did not poke out. After this was done  the skin was pulled back over and stapled in place and dust cover re-attached.,2019-12-02 09:50:21,Changeover,Foam,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Toby Young,,2
Dandenong,DG,VIC,71518,2019-11-14,Anukshi,Gajanayaka,anukshi.851@gmail.com,0405779335,2019-11-20 10:11:38,BEIGE - LANNISTER - Leather Corner Lounge,3978,578740002,229244,There are several issues with the lounge delivered last Saturday.  1. Damage to the leather of the side of one chair 2. Leather is wrinkled in center chair 3. Damage to the leather of the back of the chair. 4. Several small black marks in several places in few chairs. Unsure if it's small holes or marks. We have tried removing it with wet microfiber cloth but can't remove.    I am not satisfied with this lounge. Could you please organise for someone to come and check the above issues?,90.00,,,2019-12-02 15:01:17,Changeover,,,,,,,Catherine Sal,,2
Cairns,CN,North QLD,71830,2018-11-25,Robert,Bukovac,meisterstein@yahoo.de,0497955735,2019-11-24 13:56:43,BLACK - LILY - Click-Clack Sofa Bed,4870,486680002,409841,Faux leather started to peel away after about 6 months. Only in the middle section...getting worse over the time. Now just peasl off the under lining? Material fault 100%. No cracks or similar damage anywhere else on couch.,0.00,,,2019-12-02 09:38:29,Discount to Keep,,,,,,,Alexander McGuire,,3
Pakenham,PK,VIC,71846,2019-11-02,Kevin,De Bond,kevindebond@hotmail.com,0477424911,2019-11-24 16:37:06,DARK GREY - HOLLOWAY - Corner Lounge.,3809,658160001,826048,Material of the corner couch has become very loose/mis-shaped. We received this couch on the 1st November 2019 and we realised the issue just under 2 weeks of having it. We are very disappointed as we spent a lot of money on this couch and we expected it to be at its best quality.,90.00,,,2019-12-02 16:23:44,Changeover,,,,,,,Casey Young,,3
Springwood,SW,South QLD,71963,2015-07-31,Hannah,Ruffles,hannahtruffles@gmail.com,0434623483,2019-11-25 18:18:06,GREY - SEATTLE - Fabric 3 Seater Sofa,4209,485090001,174787,The back pillows have lost their structure and the centre of the 3 seater has sunk down significantly. I believe the frame of the couch has given way.,90.00,When the customer sits on either seats on the 3 seater they lean inwards. This is caused by soft dense foam. To repair will need to do 2x foam boosts.   Customer feels the backrests are out of shape  this is due to not enough filling. Will need to add filling to both backrest cushions.,Customer to receive DTK. Closing job.,2019-12-02 12:37:55,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Emma- Louise Thornton,Tammy Edge,2
