STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Preston,PN,VIC,61228,2017-02-18,Anandha Janani,Chandran,jananichandran@gmail.com,0450705108,2019-07-08 18:55:55,CHOCOLATE - SPARTACUS - 3 Seater Sofa,3204,512010002,817805,The recliner's foot rest is broken and the push back is not working. And there is a sharp edge protruding downwards that is scratching the floor.,240.00,* Customer house is neat & tidy and there does not appear to be any misuse of the suite * There are some slight marks and normal wear & tear * The LHF mechanism arm strut has snapped - It is a weak point when the couch is in extended position.  * Unable to determine exact cause  other than external force  probably when leg rest was in extended position and somebody has climbed on or off. * Have advised customer to ensure that recliner is in closed position before getting on and off.,* Ordered replacement recliner mechanism * Replaced broken mechanism with new replacement mechanism * Issue resolved,2019-09-01 14:09:07,Finalised_technician,Mechanism,External Force,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Richelle Suna,Tammy Edge,2
Hoppers Crossing,HG,VIC,61630,2018-06-20,chetan,sharma,chetansharma777@hotmail.com,0450808337,2019-07-13 11:44:33,BEIGE - NIXON - 2 Seater Sofa,3056,383360006,43549,In this sofa here is manufacturing issue.,200.00,The customer directed me to the rh armrest of the sofa.  The customer claimed that the support beneath the fabric on the inside panel of the armrest had collapsed recently.   I conducted a physical inspection of the inside panel of the armrest and confirmed that there was no structural support beneath the fabric.   An internal inspection confirmed that the cardboard beneath the fabric had been depressed.  There was no structural support beneath the board to prevent the problem from occurring.,I repaired the issue during my visit,2019-09-01 09:45:06,Finalised_technician,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Emma- Louise Thornton,Jacob Faria,2
Ballarat,BT,VIC,61961,2018-08-18,Melanie,Lee,meljas79@gmail.com,0409535211,2019-07-17 08:15:32,GREY - ROMANO - 2 Seater Sofa,3355,618500001,137083,The issue I’m having is the middle part between the cushions has begun to sit funny and there is a tubing part there that keeps popping up between the cushions. It’s less than a year old so I’m not sure what has caused the damage apart from me sitting on it! And I’m not hugely fat! The 3 seater hasn’t had the same issue so I’m thinking that something is faulty within the guts of this 2 seater. I can send another photo of the whole piece of furniture if you need but I thought the 2 close up images would show it better.,200.00,flies have detached from the top fabric causing the centre to raise  there's also a creaking noise coming from the left hand facing part of the couch to loose frame perhaps,quote submitted for removal of cover for reattachment of flies and minor frame repair New flies now fitted Creaking frame repaired,2019-09-01 12:40:12,Finalised_technician,Flys,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Richelle Suna,Leigh Gerry,2
Warana,WA,South QLD,62413,2012-07-30,Sharon,Collins,sharon.wellnesscoach@gmail.com,0407852320,2019-07-22 17:06:40,DARK BROWN - CEDAR FALLS - 3 Seater + Recliner + Recliner,4569,241560002,289449,There is a bar missing under foot panel   which is on the other chair   which has caused the stuffing to fall through.  This chair has been fixed once before but believe they have left a part out..,402.00,One single recliner has torn lining material under the kneeroll causing the foam and dacron to push through and fall out. This recliner also has a bent mechanism making the recliner a stable and hard to close. Likley cause for both issues is manufacturer materials.,Report and quote as directed. Quote includes replacing bent mechanism but only if correct mechanism can be supplied. 21/9/19 taken to workshop for repair. 27/8/19 recliner repaired and returned to customer.,2019-09-01 15:44:28,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Richelle Suna,AMY BLATCH,2
Melrose Park,MP,SA,62622,2019-06-13,Simon,Osborn,s.osborn11@bigpond.com,0430466240,2019-07-25 11:10:53,BLACK - SAN MARCO - Leather Electric Recliner,5024,511280001,272558,When chair in full recline position  rear left foot sits approx 3-4mm off floor whilst other 3 remain on the carpet  causing the Recliner to be unstable (rocking),90.00,There are issues with 3 of these recliners.  Chair 1 seems to have a frame out of square which is a little unstable closed  but when reclined fully is very unstable. Without the backrest on the chair will topple itself over when reclined. Chair 2 and chair 7 (customers numbers) are not as bad when closed  but become unstable when reclined fully. They seem to need extra weight ( or ballast) at the rear of the chair to counterbalance the chair.,I cannot offer a solution to this issue.,2019-09-01 12:21:24,Changeover,Frame,Design,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Richelle Suna,Olwen Silversides,2
Campbellfield,CF,VIC,62946,2013-04-14,Tracey,Duhau,Tracey.duhau@hotmail.com,0417012096,2019-07-29 20:54:13,BLACK - BRUSSELS - Large Corner Suite,3429,474890001,445165,The Recliner is not opening  and unable to recline. It appears that the wire has snapped or dislodged.,130.00,inspected to find 2 triggers to be broken.,replaced both triggers,2019-09-01 16:40:33,Finalised_technician,Trigger/Cable,Design,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Richelle Suna,Stacey Allen,2
Springwood,SW,South QLD,63159,2017-05-31,Andrew,Waugh,pinc39@bigpond.net.au,0408486647,2019-08-01 10:44:30,BEIGE - THEODORE - Recliner,4130,577520002,201260,The reclining function no longer works when the flipper is moved. I would guess the cable that should attach to the flipper has come loose or broken.,130.00,1. Cable on both single recliners has failed. New cable is required on both.,1. Fitted and tested new cable on 2x single recliners. Customer happy with repair.,2019-09-01 15:02:39,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Emma- Louise Thornton,Richelle Suna,2
Cockburn,CB,WA,63244,2019-04-24,SHEKHAR,JAGURAMPALLY,shekhar.jagurampally@gmail.com,0466513403,2019-08-02 11:30:39,BLACK - OPTIMUS - 2 Seater Sofa,6112,625810001,288876,While opeining and closing  One of the recliner makes a loud click noise which can be felt on the back.  On the same recline other side makes squeaking noise.,170.00,Two issues  The rhf recliner squeaking noise is becoming of the motor mount to the drive bar is out of alignment    The loud noise on the LHF recliner is not so loud and dramatic as the customer makes it out to be. The fabric on the rear bayonet is catching on a rivet when fully reclined  which the customer claims he hardly ever does.,Repaired the mounting alignment   pic not clear sub used  Sewed the fabric to allow clearance on the rear of the mechanism,2019-09-01 16:03:33,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Richelle Suna,Ash Monaghan,2
Oxley,OX,South QLD,63523,2019-04-21,David,Karam,David.mkm@hotmail.com,0447668857,2019-08-06 10:04:24,BLACK - SAN MARCO - 3 Seater Sofa,4300,547310001,429704,Hi   We really disappointed about those lounge and previous service we had .   Those lounges are not good at all   on of the recliner it have a lot of movement from the back seat and the way it sits on the floor is no stable at all it’s very wegelly   On the second item of the recliner the back seat is very unstable. On the 3 seater there is a big gab between the two seater and the three seater you can fit your hand in between and also you can see the carpet from the top of the lounge if you know what I mean .   We are very very disappointed not happy at all  We don’t won’t a product that is damaged from you .   Please sort this out for us .,90.00,On arrival customer showed me that the backrests on the rhf and lhf recliners of the 3 seater are loose and the backrest on one of the single recliners is also loose  I found these to be loose backrest brackets. The customer also showed me that one of the single recliners is wobbly and not stable when sat in  on further inspection I found that the mechanism has a lot of movement in it and would need to be replaced. The customer also showed me that the rhf recliner on the 3 seater has a small gap between the seats to the middle seat next to it   to fix this issue I would need to just adjust the recliner inwards to close up the gap.  The customer also showed me that one of the single recliners is a different shade of black to the 3 seater and the other single recliner. On further inspection I found I could not tell the difference in colour until I took photos   as you can see in the photos one single recliner looks black while the other looks like a dark blue.,The customer claims it’s always been in the room that it is currently in and has never seen direct sunlight to fade it. In my opinion this wouldn’t of faded in such a short time anyway.  To fix all these issues I would need to replace the mechanism on the single recliner  I would need to tighten up the backrest brackets and adjust the rhf recliner on the 3 seater to close up the gap. Unfortunately I cannot fix the colour differences in the fabric and if this issue was to be corrected amart would need to supply a new recliner.   1x single recliner would need to be replaced due to colour differences between the other sections of the lounge suit.   Cf $70  M2 motion $80  replacement of mechanism on 1x single recliner  INT3 $40 x4 $160. backrest bracket repair on 3x backrests and adjusting the rhf recliner to close up the gap.  Total $310 + gst  DECLINED - RESELL,2019-09-01 14:39:46,Reselect,Discolouration,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Richelle Suna,Richelle Suna,2
Helensvale,HE,South QLD,63709,2016-07-05,Rolf,Harmens,rolfharmens@yahoo.com.au,0418159034,2019-08-08 12:29:01,BLACK - SAN MARCO - Corner Lounge with Chaise,4209,511310001,365354,Electric recliner  back rest collapsing  Defective,240.00,Issue 1 - LHF recliner back rest has broken its frame and pulled out the staples due to the KD bracket bolts coming loose and putting added pressure on the frame. Issue 2 - All KD brackets have come loose on all sections of the lounge both in the back rest and secured to the frame.,Issue 1 - disassembled and repaired the frame screwing it back together and installing additional support brackets. Issue 2 - Have installed thread locker and tightened all KD brackets both in back rest and connected to the frame on all seat sections this was completed while onsite to try and minimise further issues.  I will adjust the quote to reflect the additional works.,2019-09-01 16:15:10,Finalised_technician,Frame,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Richelle Suna,RICK BROEKMAN,2
Tingalpa,TA,South QLD,63744,2018-03-10,Laree,Dohmen,brendonlaree7@bigpond.com,0402503355,2019-08-08 19:44:49,LIGHT GREY - MADELINE - Sofa Bed,4152,604260001,803823,Seams are splitting apart in one area,160.00,The stitching is coming apart on the sofa seat,Repaired stitching now all good,2019-09-01 15:05:07,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Emma- Louise Thornton,Richelle Suna,2
Lawnton,LA,South QLD,63787,2019-08-05,Sheldon,Meertens,shelshel79@live.com.au,0430484682,2019-08-09 13:54:54,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,4510,643580001,398819,We bought this suite knowing it was a floor demo and it had a couple of scuff marks  also that a metal part of the recliner was twisted however that was fixed by staff when they found a missing bolt. The same day it was delivered the 2 seater was reclining very slow then instantly i started to smell something burning. I turned off all power and lifted the lounge to see a cord smoking. This could of easily lit the lounge then our house on FIRE. You'll see in the attached photos the heat of the cord has started to affect the other cord near it,220.00,LHF electric recliner of console suite emits burning smell when power is on. Inspection has found  electric cable connect to solenoid has been severed. Suite is new and customer has reported issue since day one of receiving the suite. Possibly damaged in transport.   Suite is in good condition.,Parts waiting to be ordered.  Repairs completed onsite 30.08.19 Replaced solenoid. Customer satisfied with repair.,2019-09-01 09:28:24,Finalised_technician,Cables/Leads (Electric),Transport,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Richelle Suna,Jacob Faria,2
O'Connor,OR,WA,63811,2017-12-26,MARTINE,CASON,martinecason@bigpond.coom,0416865561,2019-08-09 18:55:08,CHARCOAL - CRESSIDA - Electric Recliner,6163,594210001,132702,I think the electrical motor is broken  it wont switch on  we smelt something strange & switched it off  switched it on a few hours later  never worked again.,220.00,Recliner stuck in out position,Inspected recliner  needs new cup holder  ordered and fitted when it came in,2019-09-01 15:31:39,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Richelle Suna,Casey Young,2
Oxley,OX,South QLD,63856,2018-11-19,Manpreet,Thind,Manpreetthind28@yahoo.com,0422853877,2019-08-10 15:04:17,CHARCOAL - RAGNER - Modular Corner Chair Fabric.,4077,623190001,458096,All the cushions have changed the shape and also seat covers are loose as well,90.00,The lounge has deformed/compressed shape foams in the front edge of the 5 seat cushions. The side edges are very soft on all seats due to nil support of the foams on the edges and you lean towards the outside of the seat when seated. Some of the foams compression is causing the fabric cover to hang loose on several seats. Customer admitted that people sometimes sit between the cushions and tech advised this is not normal use  but the customer said they were not advised of this at purchase. Customer also complained of fabric pilling and backrest being out of shape. Tech advised the customer that these issues are normal and educated them on maintenance of fabric and loose fill manipulation. The customer did not agree with this and they still believe it is a manufacturer issue from poor quality materials used. Advised customer to speak to Customer Service re these issues.,Report and quote only as requested.  Quoted for supply and replacement of 5 seat cushion foams only. Quote denied 28/8/19,2019-09-01 13:42:09,Reselect,Foam,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Richelle Suna,Angela Hyde,2
Lawnton,LA,South QLD,64029,2017-06-10,Siani,Johnston,siani.johnston@hotmail.com,0423793991,2019-08-12 14:32:46,GREY - BONZA - Corner Lounge with Chaise,4505,515150002,373807,the attached images are showing the separation of x2 cushions  on the couch. Second image shows the how the lounge has sunk on one side only?  Hopefully this shows well in the image.  This damage has just been through normal wear.,90.00,Multiple issues with this suite.  1. Seat cushions separating causing ridges in fabric when seat is sat on  on middle and RHF seat cushion of 3 seater section of corner suite. Seat cushion foam appears to be divided into 2 separate sections which have been glued together. These sections have unglued from seated use. It is possible that insufficient amount of glue has been used in manufacture.  2. Chaise section bowing through extended seat cushion area. Design has caused a gap to be present between timber frame and is only supported by screws. This area has weakened and eventually given way from seated use. Design fault.   Suite is in good condition.  P.O No. 015-2933479,Further issues while onsite. Have provided quote.,2019-09-01 09:41:26,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Emma- Louise Thornton,Rose Tandy,2
Joondalup,JP,WA,64155,2018-08-30,David,White,davidlewiswhite@gmail.com,0422703484,2019-08-14 09:33:26,BLACK - SAN MARCO - Corner Lounge with Chaise,6030,577750001,918368,The handle you pull to open the leg rest has broken off,110.00,LHF recliner from chaise not opening Trigger cable handle snapped off - cable broken,Trigger cable replaced lhf recliner from chaise  Recliner tested - working,2019-09-01 15:18:15,Finalised_technician,Trigger/Cable,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Richelle Suna,Mahmoud Jeblawi,2
Gepps Cross,GC,SA,64273,2019-06-07,Lynn,Reid,lynnellareid@gmail.com,0466095228,2019-08-15 12:58:44,LIGHT GREY - KELLER - 2 Seater,5016,603560001,1061180,There is a tear on the bottom of the back cushion  along the seam.,90.00,The LHF backrest cushion has not been sewn in correctly and has started to come apart. I can not hand sew this as the material has been cut to short and the edge is fraying.  Called on site to discuss  I was on hold for a while but ended up hanging up as I was running quite late. This will either need to be replaced or a new piece of material sewn in. I will adjust the quote for a repair - Material will need to be supplied by amart for this to go ahead.,inspection and report.,2019-09-01 14:34:03,Changeover,Cut/Tear,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Richelle Suna,Casey Young,2
Auburn,AN,NSW Metro,64428,2017-07-20,Royston,Rebello,royston2106@gmail.com,0466250218,2019-08-17 16:15:07,BLACK - MILLENNIA - Electric Recliner,2154,578990001,892688,Reclining function is not working.  Fabric wearing out on the headrest.,90.00,- Attended customers residence to perform report. - Upon inspection found cup holder of single seat recliner lights are not illuminating and it is failing to power recline functions. No obvious signs of misuse or spills. - Likely Cause - Manufacturing. - Head rest has colour coming away  performed clean test and lounge is clean  no oils can be felt in the head rest to indicate perspiration. - Likely Cause - Manufacturing.,- Performed report. - Cup holder can be replaced. - Damaged panel can be replaced however Amart will need to provide material.  NOTE  Have added repairs to quote. Thank you.,2019-09-01 09:51:38,Reselect,Trigger Button (Electric),Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Richelle Suna,Casey Young,2
Virginia,VI,South QLD,64526,2016-02-22,Ron,Van Rooij,opto62@yahoo.com.au,0421282116,2019-08-18 17:09:25,DARK GREY - BREANNE - Queen Bed,4005,539100001,443842,I recently noticed that the bed-frame has lost its shape; the sides and the foot-end are twisted out at the bottom of the bed-frame  at the side the bed is nearly 6.5cm wider at the bottom than at the top.  I understand that your standard ‘Sapphire Warranty’ covers defects for one year; I feel however that the bed-frame with normal use and average weight of two adults should last at least close to the same warranty period as the mattress (10 years). If the bed-frame is not suitable for the fairly weighty Nimbus Support Mattress  Erin should have made me aware at the time of my purchase in which case I would have chosen a different bed.,0.00,,,2019-09-01 11:00:10,Discount to Keep,,,,,,,Anyssa Chorvat,,3
Oxley,OX,South QLD,64583,2016-11-13,Alvin,Bognar,alvinbgnr@gmail.com,0427644799,2019-08-19 12:46:07,BLACK GREY - BARBOSA - Outdoor Tub Chair,4301,533670001,401255,Where the armrest meets the backrest it appears the joint has fatigued and broken.  It is only on the one chair on one side.  I also authorise my wife  Christine Bognar  to act on my behalf in full.,0.00,,,2019-09-01 15:35:47,Discount to Keep,,,,,,,Tianye Zhang,,3
North Lakes,NS,South QLD,64603,2016-06-20,Juan,Alvarez,juan.alvarez.prof@gmail.com,0458659706,2019-08-19 14:53:18,DARK GREY - BREANNE - Queen Bed,4011,539100001,211761,We bought a set of bed and mattress at Amart and due to the poor quality of the bed ( we are not obese) the bed starting crooking until it finally broke in one of the sides.  I don't think we will be able to sleep in that bed for much longer.  Could you please assist in replacing the product for one of better quality even if we need to pay a difference we are happy to do so  so the product lasts more than 3 years.  Thanks in advance for your assistance. Regards  Juan,0.00,,,2019-09-01 12:58:39,Finalised_no_technician,,,,,,,Anyssa Chorvat,,3
Campbellfield,CF,VIC,64645,2017-05-27,SAJJAD,MAQBOOL,smaq2015@gmail.com,0433630659,2019-08-19 21:37:02,BLACK - MILLENNIA - 3 Seater Sofa,3060,579010001,569135,Power and USB port in the middle chair is not working.,130.00,Customer complained that the USB port of a 3 seater recliner lounge is not working. On inspection I have found out that the USB box is faulty. Fault in the cable has caused the issue. There is no other damage in the lounge and it can still be used. Likely cause manufacturer,I have replaced the USB box. All fixed customer happy,2019-09-01 11:05:10,Finalised_technician,Trigger/Cable,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Richelle Suna,Mahnaz Reza,2
Penrith,PH,NSW Metro,64999,2016-09-09,Melissa,Ryan,melissa.ryan005@gmail.com,0481777854,2019-08-24 17:45:44,WHITE - CONRAD - Corner Lounge with Chaise,2142,499710001,990963,The stitching on the lounge is tearing apart the more its sat on and the more the rips are separating.,90.00,The customer’s bonded leather sofa has several panels with torn or tearing seams. Please note the stitching is intact the bonded leather is parting. One of the multi panelled  seats has a failed fly and the LHF armrest has a damaged top panel. Given its height the seats height  I believe it has had the weight of a person on it not an armrest. All the aforementioned issues are wear and tear issues not manufacturing. I discussed my findings with the customer and they were not happy and asked me what the warranty is for  I said manufacturing issues not wear and tear issues. The customer has looked after the sofa and is very house proud.  Please contact the customer to discuss their sofa.,Inspection  assessment and report.,2019-09-01 11:42:58,Discount to Keep,Cut/Tear,Normal Wear & Tear,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Richelle Suna,David Hasted,2
Oxley,OX,South QLD,65515,2019-08-27,Sue,McQuillan,suziemcquillan@hotmail.com,0466256905,2019-09-01 10:21:01,WHITE - PERFECT BALANCE HAVEN FIRM - Queen Mattress.,4301,656850001,478079,In the first photo when larger you can see a brown mark between the fingers this is the wire sticking out. This was damage on delivery and just as well I did not run my hand along there while making the bed as I would have hurt myself .,0.00,,,2019-09-01 10:55:43,Changeover,,,,,,,Ann D'Ambrosio,,3
