STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Casula,CL,NSW Metro,129454,2019-11-09,Alysha,Colquhoun,xx.alysha.xx@hotmail.com.au,0432509246,2021-07-23 14:30:07,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,2174,417080002,830090,My partner and I sat on either ends of the lounge and we heard the stitching come apart. There was no force behind the sit nor any issues with the way we seated ourselves.,320.00,On inspection of the corner lounge with sofabed it was found that at the rear of the LHF sofa bed back cushion and the LHF rear of the back cushion of the corner seat  the stitching had come undone approximately 43 cm on the sofa bed and approximately 20 cm on the corner seat. In order to gain access for re-stitching we had to separate the pieces of the suite  i.e. the 2 seater section  the corner section and the 2 seater sofa bed section.  In doing so I realised that the connector brackets had been put on incorrectly in such a way that the sofa bed (being the heaviest part) had to be lifted in order to join to the other components.  Given the weight  the difficulty and the risk to further damage of stitching (or injury to the person lifting) in trying to lift the sofa bed  I re-fitted the joining brackets the other way which now enables joining of the furniture by the lifting of the lighter components to the sofa bed  no longer needing to lift the sofa bed.  Cont'd.,The CM was very grateful as they had had trouble with this issue. Adjusting the quote for the work done.,2021-11-11 09:49:22,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Angela Hyde,Troy Baldwin,2
Dandenong,DG,VIC,132732,2020-06-06,Manjinder,Singh,Boparai_mani@yahoo.com,0430108569,2021-09-10 16:49:29,LIGHT GREY - GRANDVUE - 3 Seater,3978,667070002,242316,On the back top of the sofa under the fabric one joint is opening.,90.00,3 seater sofa  back bulging and popping and cracking noise on middle towards top of back and LHF back top corner. On inspection I found that 3mm MDF back board  has pulled through stables/ fixings causing back to be loose and out of shape in these areas underneath fabric.   Lounge suite was in excellent condition.,Repairs needed: major offsite repairs  armrests would need to be removed  fabric removed from back including backrest cushions flys and thin foam removed to access back  new back board installed and reassembled.,2021-11-11 19:00:42,Finalised_technician,Frame,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Michaela Nicholson,Mahmoud Jeblawi,2
Auburn,AN,NSW Metro,133019,2014-05-03,Arthur,Farmakis,afarmakis@yahoo.com.au,0430226330,2021-09-15 20:23:49,BLACK - TORONTO - 3 seater (RR),2567,442550001,815419,The reclining function on the right side seat is no longer working. This product came with a 10 Year Structural  Foam & Foundation Warranty. It was purchase in 2014 so we would like it repaired under warranty please.,110.00,Cable broken-trigger,Replace trigger,2021-11-11 14:37:46,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Andy-Grace Elenoa Nonu,Mahmoud Jeblawi,2
Auburn,AN,NSW Metro,133111,2019-07-18,Michelle,Barnes,michelle@ayoubhair.com.au,0433918533,2021-09-17 12:00:52,BEIGE - OPTIMUS - 3 Seater Sofa,2176,625820002,889699,Sometimes the electric doesn’t work and the head part is wobbly on all 3 recliners and the spring make a loud pop noise when you get off couch,430.00,Product Details: 625820002  BEIGE - OPTIMUS - 3 Seater Sofa Time since purchase: 2 years  2 months  0 weeks Name on order: Michelle Barnes Purchase date: 18/07/2019 Store Name: New South Wales - Auburn Sales order: 390-889699  Issue description Sometimes the electric doesn’t work and the head part is wobbly on all 3 recliners and the spring make a loud pop noise when you get off couch  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery)	$70.00	1	$70.00	 E1 - ELECTRICS - Motors	$60.00	1	$60.00	 E2 - ELECTRICS - electric power plug in	$30.00	1	$30.00	 INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension	$110.00	1	$110.00	 INT3 - INTERNAL - Fasteners  Connector Brackets  Dust Covers  Legs  Flys	$40.00	1	$40.00	 QUOTE/REPORT - Report if required	$20.00	1	$20.00	 Accepted Quote Total:	$330.00,On inspection  the customer complained a lot 1/ All backrests were loose and shaking 2/ One USB port was not working (RHF 2S near the wall) 3/ He can hear noise on the LHF 2S near the wall Further inspection  1/ The bolts of KD bracket were all loose and tightened up. (INT3) and one of the nut was drop out and replaced it with a longer bolt and nut (INT1 frame) 2/ The USB port was working but the USB cable was faulty (not a manufacture issue) 3/ Fixed up two zig zag springs to fix the issue (INT2 Zig zag) Please note there were a fair bit of cat scratches on the o/s arm of LHF 2S (far left side) and multiple backrests as well. After the repairs  the customer still complained the room of motion of those backrests which was within in normal range in my opinion. He further flipped up and down of the leg roll to complained a lot of movement as well. I explained to the customer there was no support but a 50mm foam inside even a kid can move it up and down. Job done.,2021-11-11 19:14:56,Finalised_technician,Zig Zag Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Vaishnavi Ravichandran,Kesaia Tavake,2
Rouse Hill,RL,NSW Metro,133175,2019-08-03,Christopher,Boller,chrisboller180190@gmail.com,0401013884,2021-09-18 12:32:13,LIGHT GREY - SPARTACUS - Corner Lounge,2765,512030003,11482,Recliner mechanism has snapped in the same place on my replacement lounge I recieved  this is twice now in the exact same spot on the same recliner.,170.00,- Attended customers residence to replace mechanism. - Upon inspection found the LHF mechanism was bent. This is likely due to design of mechanism in lounge  the mechanism is narrow compared to the width of the foot rest  therefore often customers close with legs at the outside of the foot rest causing the mechanism to not be supported on closing resulting in it bending. - Likely Cause – Manufacturing - Lounge was in clean condition.,- Replaced mechanism. All fixed.,2021-11-11 18:26:29,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Casey Young,Andy-Grace Elenoa Nonu,2
Bundaberg,BG,South QLD,133374,2020-05-09,Brad,Thompson,brad.thompson219@gmail.com,0497287020,2021-09-20 18:31:54,DARK GREY - HOLLOWAY - Corner Lounge,4670,658160001,564878,The support beam inside the couch seems to have broken/snapped which is causing the chair to dip/sag in the middle. No cause of damage known.,380.00,Centre join frame has broken  causing front timber to be on an angle.  We also found there was a large amount of pilling on all high use surfaces. There are no repairs possible due to the amount of pilling.,We picked up frame from customers house  and repaired it by removing the faulty broken piece of timber  using this as a template to cut a replacement piece with marine ply. We secured everything in place with screws and brackets.  We put everything back together and dropped back to customers house.  Repair complete,2021-11-11 13:28:13,Finalised_technician,Frame,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Ann D'Ambrosio,Naomi Hughes,2
Rockhampton,RK,North QLD,133491,2020-04-23,Roslyn,Rouse,rozzie-68@hotmail.com,0474201442,2021-09-22 11:18:39,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4703,649280002,376881,left hand seat slopes and is warped to sit on and other side has gap between seat and console. Manufacturing fault,340.00,Attended to inspect the c/m's concerns with the ‘Spartacus’ 2x seater lounge with recliners & console. The c/m stated the RHF recliner is leaning out to the (R) side when not in use & is tilting further to the side when reclining & she doesn’t know why? The c/m also stated both of the back rests are very loose & she can move the back rests back & forth. Assessment: RHF recliner: The recliner was found to be loose  sloppy on movement & tilting to the RHF side when reclining (as pictured.) Both of the back rests on the 2x seater lounge were also found to be loose. 02.11.21 - Returned to install the new recliner mechanism in the RHF recliner on the 2x seater lounge with console & to retighten all KD brackets.,Nil repairs completed. In Order To Repair: A new recliner mechanism is required to be ordered &  to be installed in the RHF recliner. The back rests will be required to be detached from both recliners to gain access to the KD brackets in order to be re-tightened. The back rests will then be reattached to ensure the back rests are secured & firm. 02.11.21 - Repair: The back rests were detached & the lounge was turned over to gain access underneath to detach the RHF recliner mechanism in order to assemble & install the new recliner mechanism. The back rest KD brackets were found to be loose. All re-tightened with an extra screw inserted to reinforce & secure both brackets. The lounge was repositioned back & the reclining functions were checked. All now functioning & in alignment. All other KD brackets were checked  retightened & reinforced with an extra screw. All back rests are now secured & firm. The c/m checked all recliners & was happy with the completed repairs.,2021-11-11 11:54:35,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Nathan Milsom,Mahmoud Jeblawi,2
Campbelltown,CM,NSW Metro,133608,2019-04-23,Yuki,Power,pierre-yuki@hotmail.com,0408394698,2021-09-23 17:03:16,BLACK - THEODORE - 3 Seater Sofa,2567,577530001,821828,Leather is peeling off,90.00,Colour coming off both seam and lhf seat.,Colour test done.  Q & R,2021-11-11 16:19:29,Finalised_technician,Discolouration,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Andy-Grace Elenoa Nonu,Mahmoud Jeblawi,2
Preston,PN,VIC,133732,2018-07-23,Rebekah,Coelho,Rebekahcoelho_98@hotmail.com,0499455599,2021-09-25 19:24:54,DARK GREY - SPARTACUS - Corner Lounge,3750,512030004,838061,The springs are not covered by the vision (can feel them directly under the material) the fabric under neath are split  the zippers are broken and the wood is broken unsure of the cause always looked after the lounge and never touched the zippers,90.00,The customer pointed out multiple issues with his corner suite. 1. Three of the 5 seats have collapsed across the front and the pocket springs can be felt when sitting 2. Two calf support rails under the footrests have broken 3. The RH recliner has torn fabric and a broken zip under the footrests.  The faults would be considered manufacturing faults,The RH recliner would need to be taken away to replace the broken zip and torn fabric  this would need to be resewn through a Sewing machine.  The three seats would need new foam and pocket springs fitted as well as x2 new calf rests made. I’ve included a quote to repair if required,2021-11-11 13:44:06,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Durga Prasad Lingannagari,Michaela Nicholson,2
Moonah,MH,TAS,134102,2018-03-31,Tania,Poultney,poultneytania@gmail.com,0400513190,2021-10-01 10:42:36,CHARCOAL - CRESSIDA - 3 Seater,7018,594230001,438254,Electric recliner is no longer working although power is still going to the usb/electric outlet console. Have tried the other power cord from 2 seater lounge but still not working.,120.00,Average home in low-income suburb. Cm home  four kids. One dog in a cage. Nothing to suggest abuse. Issue: LSF recliner not working. Cause: cup-holder switch faulty. Solution: replace cup-holder.,I replaced the cup-holder and tested for correct operation. Distracted by the family in lounge room and failed to take pic of ID tag.,2021-11-11 10:59:21,Finalised_technician,Switch Box,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Nathan Milsom,Troy Baldwin,2
Moonah,MH,TAS,134362,2021-08-27,Maureen,Carson,keccles22@bigpond.com,0431192745,2021-10-05 13:26:20,BEIGE - SAN MARCO - 3 Seater Chaise,7018,625410002,482959,Stiches came off. Please contact through phone call if possible  email address is her daughter's (Kathleen)  customer is elder and doesn't have email.,160.00,Clean  tidy unit. Sofa new. One dog. Cm elderly and has adult kids. Issue: Loose top-stitching on LSF side seam of chaise. Cause: not apparent. Solution: re-stitch seam.,I re-stitched the seam.,2021-11-11 10:57:43,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Nathan Milsom,Mahmoud Jeblawi,2
Nunawading,NW,VIC,134514,2021-03-17,Michelene,King,Micheleneraek@gmail.com,0413654389,2021-10-07 13:23:24,BEIGE - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,3133,577280002,338783,The chair supports have collapsed,270.00,LHF seat has lost alot of support  the RHF side has collapsed. Lounge was otherwise in excellent condition.,Some of the base fabric has torn causing the foam to sink on the rhf side as it has no support. This could be repaired with extra foam and webbing for support although the customer would like this changed for another lounge. I will submit a quote for repairs but would require CSC to discuss with customer before it was approved. Returned and added booster foam and webbing on sides  seats was much more supportive.,2021-11-11 20:21:16,Finalised_technician,Foam,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Casey Young,Jessica Kyle,2
Ballina,BA,NSW,134574,2019-08-07,TERRI,EVANS,Terri.evans@live.com.au,0413065494,2021-10-08 10:38:55,LIGHT GREY - SPARTACUS - 2 Seater Sofa with Console,2470,649280001,214385,The recliner has completely snapped off & there for its lopsided & makes it difficult to recline & put back in.,271.00,1/   Mechanism arm on right hand side facing completely snapped other side bent  as well,1/. Replace mechanism old  for a newSupplied by Amart.,2021-11-11 19:27:58,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Michaela Nicholson,Catherine Sal,2
Virginia,VI,South QLD,134729,2017-09-30,Michelle,Weekes,gmweekes@hotmail.com,0409210104,2021-10-10 21:19:21,CHARCOAL - CRESSIDA - 3 Seater,4034,594230001,487718,Issue 1 Left side of chair buttons not working at all  gets power to it but the buttons overheat when power is on.  Just stopped working in slightly extended position. Issue 2  Support beam on chair broken when extended.,200.00,Customer concerns about issues n the suite are as follows:  1 - RHF recliner of 3STR suite footrest won't close properly when in reclining actions.  2 - RHF recliner electric buttons are faulty.,Repaired as follow: 1. Replaced mechanism on RHF recliner of 3STR suite 2. Replaced faulty cup holder on RHF Recliner of 3STR suite Customer Satisfied with repairs.,2021-11-11 12:09:24,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Troy Baldwin,Naomi Hughes,2
Bankstown,BN,NSW Metro,134970,2018-03-19,Joanne,Wynne,jo_wynne@icloud.com,0405393191,2021-10-14 13:47:18,LIGHT GREY - SPARTACUS - Corner Lounge,2162,512030003,889146,There are 3 main problems with the couch. About 12 months ago  we noticed that one of the recliners had seemed to have moved (although the couch has not been moved or treated badly)  and when the footrest pops up  it is now uneven  as if the frame has twisted  it also catches when you try to put the footrest back down  so we stopped using this recliner. Additionally  in the last month or two  when you sit on this same seat  you can occasionally feel a spring pop up  (not every time) and it is not pleasant!  Finally  on the recliner on the opposite side of the couch (next to the cup holders) the stitching has begun to come undone in two places. On the back of the seat  in the main middle seam  and on the corner where the leg rest meets the arm rest.   I can't explain any of these issues  as we are very careful with our furniture  and expected this couch to last us many years. We are two adults and two children  and with normal use  this shouldn't happen.,90.00,Finally  on the recliner on the opposite side of the couch (next to the cup holders) the stitching has begun to come undone in two places. On the back of the seat  in the main middle seam  and on the corner where the leg rest meets the arm rest.  I can't explain any of these issues  as we are very careful with our furniture  and expected this couch to last us many years. We are two adults and two children  and with normal use  this shouldn't happen.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT2 Pocket springs $110.00 1 $110.00 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 S2 - STITCHING - up to 15cm approx  buttons $70.00 2 $140.00 Accepted Quote Total: $420.00,On inspection  the customer complained 1/ She can feel springs on the both sides of 2S and 3S. (4 x INT2) 2/ Undone seam on the seat and back cushion of LHF 2S (2 x S2) 3/ The recliner was hard to close on the RHF 3S (1 x M2) These issues are common for the Spartacus lounge. I advised the customer not to use the RHF 3S recliner to avoid floor damage. Report only and quote revised for approval.,2021-11-11 12:10:57,Finalised_technician,Pocket Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Kesaia Tavake,Jacob Rowe,2
Hoppers Crossing,HG,VIC,134996,2017-12-12,Abbas,Nayani,Abbasnayani@hotmail.com,0411226995,2021-10-14 18:57:24,CHOCOLATE - MAGNUS - Corner Lounge,3336,531060003,76471,Plz look pics,130.00,inspected to find that the Tack strip on the rear of the armrest had become dislodged. unit was in a well maintained condition.,CM decided that they would prefer the tack strip not to be refitted. they opted to have the material stapled down. This is an acceptable repair option as seen. by the photos.,2021-11-11 14:19:05,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Troy Baldwin,Alicia Lahey,2
MacGregor,MG,South QLD,135030,2013-05-25,Julie,Jarvis Moorcroft,Julie63ann@gmail.com,0413598542,2021-10-15 12:09:01,BLACK - BRUSSELS - 3 Seater with 2 Inbuilt Recliner and 2 Recliners,4157,474880001,260687,Recliner not working on three seater,110.00,the trigger is broken on the recliner.,replaced trigger customer happy. no id label.,2021-11-11 17:28:03,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Michaela Nicholson,Achol Acot,2
Osborne Park,OP,WA,135119,2017-09-02,michael,toward,mickanddebbiet@iinet.net.au,0414610095,2021-10-16 17:34:08,BLACK - MILLENNIA - 3 Seater Sofa,6028,579010001,222878,Electric recliner motor and cup holder lights inoperable. Button appears faulty.,130.00,LHF recliner on 3 seater is not working  Faulty cupholder with trigger buttons,Cupholder with trigger buttons replaced on LHF recliner on 3 seater  All functions tested and working,2021-11-11 20:53:59,Finalised_technician,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Michaela Nicholson,Robyn Carvosso,2
Bundaberg,BG,South QLD,135189,2020-05-01,Karen,Williams,Karenwilliams29@gmail.com,0423307029,2021-10-18 10:01:04,CHARCOAL - SENTINAL - Electric Recliner,4655,625770001,564541,The first 2 photos are of the three seater which has one of the controls upside down.  The next 2 photos are of the single seater  showing the power cord socket which is loose and therefore chair is not working.,130.00,1x controller was back to front. The insert plug was very loose and always falling out.,We rotated the controller so it was the right way around. We replaced the input power box. We didn't receive the replacement insert power plug  however it seems that when plugging existing cable into new power box it is a lot sturdier. If the issue persists we feel the insert power plug (cable that goes from wall plug to chair) will need replacing  which could be sent direct to customer.  Repairs complete,2021-11-11 13:30:38,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Ann D'Ambrosio,JON MINARDS,2
Mackay,MK,North QLD,135211,2019-12-16,Emma,Hayles,emma.hayles@hotmail.com,0455433510,2021-10-18 12:26:00,LIGHT GREY - COHEN - 3 Seater Chaise.,4740,653120002,384175,For the past 3 months the lounge has just started to peel for no reason. We are unaware of what may be causing this damage.,90.00,The customer had a concern with some paint peeling on a number of areas on their lounge suite. The panels that were peeling were the front panels and the side panels of the seat cushions.  Looks like the manufacturers may have used split hide in this area as opposed to full grain leather. It is commonly used in low use areas of lounges (sides and backs) to keep the cost down This is showing the characteristics of split hide which is leather with a harder  cardboard like texture (the hide is split  coated and stamped with the new grain pattern - it is the bottom half of the leather) as opposed to the softness/elasticity and durability of full grain - top of the leather) It is a manufacturing choice to use this on lounges but if used in a high use / flexible area it can have adverse results over time.,I performed a clean test on several high and low use areas.  I was able to remove a decent amount of dirt and build up from the high use areas.  The panels of leather with the damage are not repairable with a cosmetic repair.  CSC to determine outcome.,2021-11-11 16:56:50,Finalised_technician,Cracking,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Durga Prasad Lingannagari,Jessica Kyle,2
Campbelltown,CM,NSW Metro,135216,2017-12-21,Joanne,Ward,jotaraward@gmail.com,0480304963,2021-10-18 12:56:24,LIGHT GREY - SALOON - Recliner,2560,583600001,800107,Base of recliner is unstable. I have 2 recliners  and there is a very big difference between the 2 of them. One is very stable  doesn't rock too much when you sit in it. But this recliner rocks side ways. It has been like this since a few months after purchasing it. My husband uses the damaged recliner  and he sits in the chair quite normally. We can't understand how the one recliner is so unstable. I can't show you what it does in a photo  but I have taken a photo of the base  assuming that is the issue. Thank you.,0.00,cancelled claim,cancelled claim,2021-11-11 14:50:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Andy-Grace Elenoa Nonu,Gaganjot Chhina,2
Caringbah,CR,NSW Metro,135266,2020-07-20,Harry,Hondronicolas,harryh81@icloud.com,0400300060,2021-10-18 19:34:57,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,2224,643590001,65373,You can see issue in photo  Looks like wear on stitching  we have 2 of these lounges it only happened to the one,90.00,On inspection of the lounge it was found that on both LHF and RHF seats of the 3 seater lounge had wearing of the top coat and pigment from the raised area of the seam across the front section of the seat base top. The CM also asked whether the RHF seat in particular was 'normal' as she felt it was leaning to the left in the cushion area and the back was twisted to the left.  On inspection there was a feeling of sinking in the seat base to the LHF back area  as well as the seat back was twisted when leaning on it as well as the misalignment of the seat back compared to the rest of the lounge.  When checking the LHF seat to compare with the RHF seat  it was noted that the LHF seat back also felt twisted somewhat. I called Amart Customer Service who said to go ahead with repairs and to re-quote.,Quoting on: 2 x colour repairs 2 x mechs 1 x seat base cushion (this may be removed if the seat base is rectified with the new mech and          not needed),2021-11-11 11:22:47,Finalised_technician,Peeling,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Ann D'Ambrosio,Angela Hyde,2
Campbellfield,CF,VIC,135321,2019-09-21,Krishna,Paudel,krishnahari2007@yahoo.com,0420375654,2021-10-19 14:49:22,BLACK - LIVINGSTON - Corner Lounge,3060,653790001,619307,Leather peeling off as shown on pics,90.00,Cm complained that the surface is peeling. On inspection I have found out that the pigment of middle seat of a 5 seater chaise lounge is peeling. I performed cleaning test and found out lots of dirt and oil in the surface. Cm confirmed that they use cleaning chemicals however clearly it's not used enough and properly. There is no other damage in the lounge and can still be used. Likely cause customer.,I can repair and repaint the surface to fix the issue.,2021-11-11 19:41:37,Finalised_technician,Body Oils/Perspiration,Customer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Casey Young,Catherine Sal,2
Moonah,MH,TAS,135768,2021-07-11,Toby,Eyles,Tobyeyles@outlook.com,0417222526,2021-10-26 10:27:21,BLACK - MILLENNIA - 3 Seater Sofa,7010,579010001,481656,It’s a deplay sofa off the floor so we got it seond hand and it’s was working  Great up to now it want recline or anything eveything eles works fine bar the open Botton I try to look at it see if any wire or plugs damaged can’t see nothing I don’t know what would cause the issue,130.00,Average home in low-income suburb. Four kids. One dog  in a cage. Nothing to suggest abuse. I was distracted by the whole family in small lounge room and forgot to take a pic of ID tag. Issue: LSF recliner on 3-seater not working. Cause: Wiring fault in cup-holder switch. Solution: replace cup-holder.,I replaced cup-holder and tested for correct operation.,2021-11-11 11:46:19,Finalised_technician,Switch Box,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,Troy Baldwin,Naomi Hughes,2
Warana,WA,South QLD,135824,2021-10-18,Jeff,Walter,jeffwalter68@hotmail.com,0439518263,2021-10-26 19:03:12,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Reclin,4551,693190001,492890,Left hand recliner is extremely slow in operator  taking at least 4 times longer than the other 2 recliners. Really not acceptable Center console lights not operating correctly. Left hand light flickers then stops and the right hand light is virtually inoperative. Light/switch panel is extremely hot   to the touch. Lounge suite was delivered Monday 15th October 2015. After speaking with mart Warana they instructed us to contact you via website.,190.00,Issue 1 .. the LF recliner is moving very slowly in comparison to all the other recliners  Issue 2 .. the reading light panels flickers wildly when the lights switched on.,Replaced the 2 parts in the lounge and the recliner was still slow and the light was extremely bright. Checked the power source. The customer advised was set up by delivery people. They had the 12v power supply plugged into the recliner and the 29v power supply in the lights - reversed these and checked and all is now normal. Usually the 2 power supplies have different plugs and sockets but these are the same.,2021-11-11 17:35:24,Finalised_technician,Cables/Leads (Electric),Transport,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Michaela Nicholson,Naomi Hughes,2
Hoppers Crossing,HG,VIC,135863,2021-10-21,Gaurav,Pandey,siddhi3192@gmail.com,0470240792,2021-10-27 11:43:14,BLUE - JULIUS - 3 Seater with 2 Electric Recliners,3024,685450001,139973,cord damage,120.00,The earth pin on the 3 pin power plug of the centre seat console has been bent at some stage either in transport or warehousing as a result the pin will not connect to 240 power point . Item Code: 040 3248681 Suite in as new condition (1),On inspection the earth pin on the male 3 pin power plug has been damaged resulting in the plug being unable to be connected to mains power  cm is cautious of electrical faults and as a result has not connected any of the power plugs to the power  therby not able to use any electrical functions of the 3S couch. While onsite i have disassembled the power plug and repaired the faulty earth pin  the plug know connects to mains power outlet  issue resolved  all subsequent leads have also been powered up with full and normal operation of all motors and switches on the suite. cm happy. Job complete,2021-11-11 18:44:08,Finalised_technician,Cables/Leads (Electric),Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Michaela Nicholson,Durga Prasad Lingannagari,2
Auburn,AN,NSW Metro,135950,2014-08-03,Darren,Out,Darrenout70@gmail.com,0401939104,2021-10-28 12:55:47,BLACK - ASHLEIGH - Corner Lounge,2148,485200001,823349,The recliner cable broke kids messing around on the lounge,110.00,Product Details: 485200001 BLACK - ASHLEIGH - Corner Lounge Time since purchase: 7 years  3 months  0 weeks Name on order: Joan Hoffman Purchase date: 03/08/2014 Store Name: New South Wales - Auburn Sales order: 390-823349  Issue description The recliner cable broke kids messing around on the lounge  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 M1 - MOTION - Triggers  Cables  Transformers  Fasteners $20.00 1 $20.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $110.00,On inspection  the customer complained faulty trigger on the LHF recliner. Replaced it to the satisfaction of the customer Job done.,2021-11-11 19:17:34,Finalised_technician,Trigger/Cable,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Casey Young,Naomi Hughes,2
Warana,WA,South QLD,136040,2013-04-08,Cassandra,Richert,casrichert@gmail.com,0407309754,2021-10-30 05:48:58,BLACK - BRIX - 3 Seater 1 Arm Chaise,4505,466270002,312299,Stitching started to separate in one section of the couch  rest of the couch is fine.,90.00,Leather torn along seam line of LHF seat cushion of modular suite. Inspection has found the leather is effected by body oils and perspiration which has caused the leather to rot and tear along the seam line. Party at Fault - Customer Caused.   There is no manufactures tag on the suite.,No quotes provided. Not deemed manufacturing fault.  Store to Action.,2021-11-11 19:07:35,Finalised_technician,Cut/Tear,Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Michaela Nicholson,Marie Pollock,2
Morayfield,MF,South QLD,136052,2021-08-05,Luke,Breasley,luke.breasley.29@hotmail.com,0409097046,2021-10-30 12:03:39,DARK GREY - MARLOW - 3 Seater Chaise,4503,533050002,1036607,Hi Amart Support  The cushion in the middle of the chaise is started to seperate and I believe that is why the fabric is starting to discolour just in that 1 spot. I have only had it for about a month and rarely actually sit on that part of the sofa. Now that it is separating though it is no longer as comfortable to lay on the chaise section. It has not been in any direct sunlight and have never have food or drink on the sofa. I've contacted SmartCare services and they advised me to contact your team directly to get this issue sorted. Aside from that I'm very happy with everything else just this one issue that's happening and I'm worried that it only get worse as time goes on. Thank you in advance for your help in this matter  Luke.,90.00,Customer concerned with seat cushion distorting on chaise section of corner suite. Inspection has found dacron overlay at top of seat cushion has crumpled under seated use causing seat to feel lumpy. Suite has not received a lot of use as it is still new. Unable to determine if wear is acceptable for age of suite.   Suite is in good condition.,No repairs completed. Suite is only a few months old. Would need to replace foam on chaise section  cannot guarantee the seat will have same seating sensation. Recommend replacement of chaise section.,2021-11-11 16:23:19,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Ann D'Ambrosio,Achol Acot,2
North Lakes,NS,South QLD,136115,2018-06-28,Candice,Burchell,cndburchell@gmail.com,0488047592,2021-10-31 18:55:51,MIDNIGHT - MARTIN - Corner Lounge with Chaise,4509,531100001,242167,2 issues 1. Same issue as previous claim with the 2 recliners dropping past where they should be sitting in their upright position 2. and the leaver on the recliner has stopped working,110.00,Multiple issues with this suite.  1. Customer concerned with backrests sitting out of alignment on chaise section  middle fixed seat and LHF recliner of corner suite. Technician has been sent out previously for same issue. Technician has realligned and tightened backrest brackets. Inspection of brackets has found bolts are fastened securely. Cause of looseness in both chaise backrest and recliner backrest are a result of mechanisms on both seats loosening. This is a common issue for this suite. Unable make any further improvements to backrests. Design fault.  2. Footrest not activating when trigger is pulled on LHF recliner of corner suite. Trigger cable broken. High use area wear and tear.   Suite is in good condition.,Replaced trigger cable.   Advised customer that report will be submitted in regards to backrest issues.,2021-11-11 14:09:00,Finalised_technician,Fasteners/Connectors,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Andy-Grace Elenoa Nonu,Jacob Rowe,2
Caringbah,CR,NSW Metro,136589,2021-11-02,Sayah,Rowles,sayahrowles@hotmail.com,0427779272,2021-11-06 18:01:18,WHITE - TARNI - 7 Piece Outdoor Dining Setting,2031,686590001,80849,On the day of delivery I called up The Caringbah store to advise that all 6 of my chairs had been stuffed into a box that clearly states maximum of 4 chairs. In this box were 6 chairs and 6 cushions. Even the delivery man questioned it as he said the order says 3 boxes but only 2 were delivered (table and chairs). Every chair has been damaged. They are all bent and scratched and I am devastated. I contacted the store who said to email customer care team which I did. I didn’t receive an automated message from them nor did I receive a call so I emailed Caringbah store to escalate and they provided me with this claim form. Not sure why I need to claim when the damage was done by who ever was packing my goods from the store.  Please advise next steps. Thanks,0.00,,,2021-11-11 09:09:53,Hardgoods,,,,,,,Andy-Grace Elenoa Nonu,,3
Rutherford,RD,NSW Metro,136622,2021-07-09,Kayla,Dawes,kam_corder9@hotmail.com,0421088189,2021-11-07 13:20:33,WHITE/PEWTER - KOTA - 5 Tier Bookcase,2320,603860001,845490,Multiple items damaged upon opening,0.00,,,2021-11-11 09:50:50,Hardgoods,,,,,,,Angela Hyde,,3
Melrose Park,MP,SA,136632,2021-10-21,Kirsten,Mooney,kmooneyracing@gmail.com,0439895841,2021-11-07 14:37:33,NATURAL - MIAMI - Outdoor Chair,5243,654220001,1003751,When it was taken out of the box the cushion was torn.,0.00,,,2021-11-11 10:14:14,Hardgoods,,,,,,,Durga Prasad Lingannagari,,3
North Lakes,NS,South QLD,136636,2019-04-27,Joseph,Indelicato,Joseph@allstateroofing.com.au,0430320217,2021-11-07 14:56:38,GREY - TARA - Queen Fabric Bed,4509,616840002,254891,Welding on support leg has snapped. Whole bed has become loose at the joins. Very unstable and we feel unsafe sleeping on it.,0.00,,,2021-11-11 10:25:26,Hardgoods,,,,,,,Andy-Grace Elenoa Nonu,,3
Tweed Heads,TH,NSW,136638,2017-10-14,Rachel,Bell,rmbell0625@gmail.com.au,0407775088,2021-11-07 15:19:12,ACACIA - SWINDON - 4 Drawer Tall Chest,2486,590670001,241342,3rd drawer doesn't slide freely and is difficult to close,0.00,,,2021-11-11 11:28:06,Hardgoods,,,,,,,Durga Prasad Lingannagari,,3
Joondalup,JP,WA,136646,2021-09-19,Vanessa,Paglia,vanessa.paglia@gmail.com,0448059088,2021-11-07 17:12:02,WALNUT - ERIK BUCH REPLICA - Bar Stool,6065,544460001,970923,The seat has become loose from the leg part of the stool. We have re-screwed it in but it came undone a second time  Maybe the screw is not long enough or as a tight fit,0.00,,,2021-11-11 11:10:00,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Rouse Hill,RL,NSW Metro,136649,2019-06-29,Ashima,Abrol,aashimaabrol@yahoo.co.in,0424005405,2021-11-07 18:32:29,DREAM ELEGANCE BLISS - Queen Mattress,2762,551540001,11713,I've purchased bedding from Amart order details.   1 DREAM ELEGANCE BLISS Queen Mattress. (180Hx1520Wx2030D) Fully Assembled $134.00  Sales Order # 458 - 011713  29.06.21  The mattress is falling apart  I feel the spring everywhere  the mattress is not stable. My mum has had back trouble due to this mattress. Can't sleep on it as the springs are poking in you. Please advise as it's still in warranty.  Thank you  Regards  Ashima,0.00,,,2021-11-11 12:45:40,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Toowoomba,TW,South QLD,136672,2021-06-02,maree,brown,maree.50@hotmail.com,0439779110,2021-11-08 09:54:17,LIGHT GREY - ABBY - 2 Seater Sofa,4350,616160002,414263,sales order attached  the material on these couches requires a lint remover it is of poor quality and a person cannot sit on these couches without sliding off,0.00,,,2021-11-11 14:03:57,Reselect,,,,,,,Ann D'Ambrosio,,3
Auburn,AN,NSW Metro,136686,2021-03-17,Mariam,Faraj,faraj_mariam@hotmail.com,0410821606,2021-11-08 11:51:30,DARK GREY - ABBY - 3 Seater Sofa,2160,688300003,969846,All four couches have piling/lint balls after only 4 months. I don’t believe this is acceptable as they now look like the are 4 years old. I look after my couches and clean them and maintain them as best as I can but the quality is terrible. The stitching looks like it’s coming apart and are very visible. The back pillows also show major piling and I am not happy with this and would like a resolution as soon as possible.,0.00,,,2021-11-11 14:55:17,Non Manufacturing,,,,,,,Andy-Grace Elenoa Nonu,,3
