STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Cockburn,CB,WA,25946,2016-02-23,Salli,Hodgetts,mandurahrep@rent4keeps.com.au,0477625342,2018-02-20 15:40:44 ,Spartacus,6210,51203,224911,Outerling has ripped and also spring has come through the bottom of the lounge. Recliners not working. This is the 3rd time we have had this suit up for repair. Is there anything that can be done apart from fixing. It is an expensive lounge that should last alot longer than it has. Same issues as before,390.0000,Rhf recliner on 2 seater mechanism us bent and not functioning correctly.  Rhf recliner on other 2 seater with console is bent and not functioning correctly.  Lhf sitting seat on 2 seater with console has stitching issue. Both seat cushions on the 2 seater have got a single spring that has pushed through the bottom of the lounge.  Client has stated that they do not notice the difference in the seat cushion but more concerned about the functionality of the recliners. Please advise if amart wishes for both seat spring cushion to be replaced or just the mechanisms replaced and stitching repaired,Report only.  Both lhf recliner mechs have been replaced.   Stitching on middle seat section on rhf side with no recliner also restitched.  Lounge now functioning as per design.   Condition of lounge is below average,2018-07-21 13:00:01 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Yvonne McCauley,Justin Zoetelief,2,
Ballarat,BT,VIC,29764,2015-07-31,Matthew,Anton,manton@tgmgroup.com,0437198294,2018-04-17 08:55:40 ,San Marco 3 seater with 2 inbuilt electric recliners,3356,51129,100016,Recliner makes a clunking noise when going up and down  seems as if the mechanism is binding somewhere. Has done so since new  is rarely used.,310.0000,Although little used   the mech. linkage seems to have worn and fouls the base,Arrived with new mech  wrong. Spoke with Steve H. emailed request for right one Second mech wrong  spoke to Steve H. onsite  he has been in contact with supplier re. these mechs. I sent him a photo of the current fitted mech New mech fitted  there is still a problem. Will talk again with Steve H. Returned  to remove two rollers fouling the drive bar assembly.  As a gesture of goodwill I have not charged for this service call,2018-07-18 19:03:37 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Yvonne McCauley,clare lewis,2,
North Lakes,NS,South QLD,33505,2018-02-18,Paige,Gayner,paige.gayner@hotmail.co.uk,0413666518,2018-06-13 12:55:10 ,Marrakesh 4pce Outdoor Lounge,4005,56595,237731,Stitching has come undone  approx. 10 cm long on the cushion.  Lodged by the store on behalf of the customer. Requesting for the Leather Doctor to visit customers home and repair please.,160.0000,Job request states that stitching has come undone. Likely cause is stitching not locked off during manufacture and has slowly com undone under normal use. While there customer showed a 2nd area on side seam that had also come undone. Lounge is otherwise in perfect condition and well looked after.,Performed assessment and report. Repaired both areas of stitching. Customer very happy.,2018-07-19 10:47:41 ,Finalised,Stitching,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Yvonne McCauley,Layna Wilson,2,
Capalaba,CA,South QLD,33509,2015-03-21,Jessica,Tschirpig,jesstschirpig23@hotmail.com,0433600591,2018-06-13 13:28:06 ,Spartacus 3 seater with 2 inbuilt recliners,4280,51201,352529,The steams are coming undone and now there's a gaping hole and material foam exposed along the part of the recliner where your knees sit. This needs to be addressed as this is coming undone quickly over the last 2 days.  The main Bottom recliner beam/wood where your feet rest has snapped in 2. My fiancée went to close the recliner to get up off the couch and it snapped. It makes it very difficult to use and has now been only used without the recliner out. It happened this morning. It is the right side of the 3 seater recliners.,580.0000,1/. 2.5 seater has major stitching issues on the RHF seat base and minor stitching issues on the LHF seat base.  2/. LHF mechanisms has bent causing the foot rest to have snapped when customer tried to return the recliner to the up right position.  3/. LHF seat fabric has ripped at rear of the seat. In my opinion this is due to the mechanism failure.,No work carried out during inspection.  1/. The failed stitching can't be repaired by hand and needs to be sewn under sewing machine.  2/. LHF mechanism needs to be replaced.  3/. Rear lining fabric on the LHF seat can be resewed when the mechanism is out.  4/. New foot rest timber needs to be replaced. The lounge is good condition.  Customer may be a little difficult as she feels that this being the second issue she's had. In her words " this isn't good enough ". All repairs completed.  On finishing the repairs customer was very happy and pleased with repairs.,2018-07-18 17:48:24 ,Finalised,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,GRAHAM  MACDONALD ,2,
Osborne Park,OP,WA,33526,2014-04-16,Cassandra,Tomeo,cassandra.tomeo@outlook.com,0424997616,2018-06-13 15:41:24 ,COMFY 3 Seater reversible chaise,6054,49562,158467,Left arm on chair internal structural damage.  Damage not visible in photos.,340.0000,The RHF armrest on the 3S is collapsing on the front corner. As a result the inner wall has pulled off the staples and is no longer providing support. I could not conduct a proper assessment at the time due to a back injury but from what I could ascertain when onsite the front vertical rail appears to have failed. The reason why it has failed is not something that I could inspect properly. This type of damage would typically occur if undue weight was applied to the armrest  ie. sitting on the top of the armrest. I cannot say for certain if this occurred and I could also not see if there was a weak point in the timber rail.,Removed feet and dustcover.  Removed seat frame from the main frame. Peeled back the material form the armrest. Removed damaged inside armrrst panel. Reattached the top armrest panel back to the horizontal supprt rail  adedd a vertical support rail to provide more support. Cut out new inside panel and attcahed it to  the repaired armrest frame. Reattached the material to the armrest. When i removed the seat frame i noticed that some of the webbing had detached from the frame. So i also unpicked some of the fabric on the side of the frame and reattached the webbing. Reatta hed the seat frame to the main frame  reattached the dustcover and the feet.,2018-07-18 21:04:58 ,Finalised,Frame,External Force,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Yvonne McCauley,Janice Infante,2,
Mackay,MK,North QLD,33541,2017-11-09,Amy,Hatherell,pahatherell@hotmail.com,0402863655,2018-06-13 17:24:05 ,Chaser corner lounge,4805,52749,342787,This stitching has come apart on the bottom of the recylinder where your feet rest.,180.0000,LHF recliner has a torn panel along the middle of the kick board  this is a torn panel of PU not a stitching fault. PU is a very weak piece of 'material' so poor quality would be the likely cause here. Unfortunately there are no onsite repairs available for this damage.   To repair  the LHF recliner will need to be brought back to our workshop in Mackay and a replacement piece of PU will need to be machine stitched in place. Please note  this customer lives in Bowen which is a 4 hour round trip. They will be without their chair until our next trip North which is around 3-4 weeks time.  Note: The material used in this area is PU  therefore we cannot alter the design and will need to replace it with PU. This panel will need to be supplied to us by Super Amart as this needs to match the design of the lounge - we do not stock this. Will submit quote.,No repairs carried out.,2018-07-17 10:27:39 ,Changeover,Cut/Tear,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Yvonne McCauley,Layna Wilson,2,
Campbellfield,CF,VIC,33765,2017-12-15,Greg,Waters,greg.waters5@hotmail.com,0401359488,2018-06-17 18:33:07 ,Millennia Electric Recliner,3094,57899,578185,Fault with recliner mechanism - shudders and makes loud cracking sound,420.0000,The customer pointed out that recliner was making a cracking noise when opening and closing. My inspection showed that the frame was broken on one side causing the recliner to drop down and rub on the recliner frame and motor.,Approval was given via phone to take the recliner away and repair,2018-07-19 07:50:08 ,Finalised,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Yvonne McCauley,Kaitlin Evans,2,
O'Connor,OR,WA,34046,2017-08-21,Stacey,Thompson,128624@noemail.com.au,0431101331,2018-06-21 14:48:09 ,Millennia 3 seater + 2 Seater,6156,57901,128624,Customer received delivery of setting 21 August 2017 - they are making a claim ON BOTH 2 SEATER AND 3 SEATER as the reclining mechanism in the 3 seater no longer functions but still shows that power is going to the unit  and the 2 seater is making 'clunking' noises during reclining motion. I asked about cleaning products on the unit for the warranty claim and was advised that only the SMARTCARE general cleaner has been used. The customer is leaning towards wanting a service call.   The name on the order is 'Miss Partridge' - The setting was purchased and delivered to the customers Daughter - Stacey Thompson - at 69c Archibald st in Willagee. Her contact number is 0431 101 331  the phone number listed in the delivery notes,210.0000,Customers recliners have two problems  1. Clunking grinding noise when operating recliner  2. Other recliner doesn’t work at all,Checked clunking recliner found meachanism had dropped one side  replaced mechanism  Checked other recliner found cup holder not working  replaced cup holder,2018-07-21 09:41:36 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Yvonne McCauley,George Mylonas,2,
Yamanto,YO,South QLD,34229,2015-11-19,Geoff,Huntress,tc_82@hotmail.com,0420987884,2018-06-24 19:51:35 ,Spartacus,4305,51200 51201 51201,708470,Recliner 1- when reclined slopes down on Right side Recliner 2-  will not go back into upright position unless forused.   3 seater- when reclined Left side slopes down also lose in sitting position.  3 seater - Back is loose and wobbles when you sit on it the sponge allows to feel wood in back .- this is a change over  which is under 12 months .  ***please note can not seem to upload pictures***,360.0000,On inspection the customer was not present   the son showed me their concerns with the lounge.  3str rhf back doesn't have enough padding in the backrest so when sitting down the bottom back rail can be felt. To repair this issue I would recommend adding extra fill to the backrest lumber and wrapping the bottom rail with Dacron to help cushion. Recliner 1- mechanism is bent causing the footrest to catch and lean to one side. Requires new mechanism. Recliner 2 - when in the reclined position the chair and backrest  leans to the back corner . I believe this is due to the mechanism being bent . To repair I would recommend replacing the mechanism.  Customer spoke to me on the phone and informed me that this is a replacement lounge for the same problem his original lounge had. Now he would like store credit so he can purchase a better lounge.,Cost to repair - requires 2x mechanisms supplied  CF x2 $140 Report $20 M2 x2 $160 INT 3 $40  On inspection customer showed me that the 2 single seater recliner mechanisms did not function properly  customer also showed me that the 2 seater was to soft in both backrests and could feel the timber  I have repaired all of the above customer is happy. Total $360+gst,2018-07-20 14:58:07 ,Finalised,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Jennifer Parker,2,
Benowa,BE,South QLD,34358,2015-05-03,Hannah,Ripley,hannahkalendra@gmail.com,0410553049,2018-06-26 11:40:53 ,Revolution Corner Lounge Suite,4213,44676,392866,Entering new claim for CM as previous job #31741 was closed due to no contact for an extended period of time.  As per the previous issue description: "This same problem has occurred on other cushions on the lounge that have been previously repaired under another warranty claim however these two cushions have now torn the stitching.",750.0000,The fabric has torn away on both cushions on the two seater where the fabric meets the cushion. Looks to be materials at fault .,The item will need to be takin off site  pulled apart and have new fabric machine sewed in on both cushions . New fabric has been re upulstered in Job complete,2018-07-18 19:00:14 ,Finalised,Stitching,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Yvonne McCauley,Anyssa Chorvat,2,
Cairns,CN,North QLD,34389,2015-01-12,Susan,Broadbridge,broady71@bigpond.com,0407162811,2018-06-26 15:57:37 ,MAVERICK 2 Seater Sofa,4171,51274,310171,My daughter was sitting on the lounge  next to my husband  when there was a large cracking sound and her end of the base dropped down to the floor.  As to what caused the issue  i have no idea.,420.0000,Area of concern/ damage	 Multiple  Possible cause of damage	 Manufacturing  Condition of lounge	 Good On inspection customer showed me that the rhf 2 seater frame was broken at the base  also the customer mentioned to me that the rhf 3 seater and 2 seater armrest was broken at the top I have contacted amart and got confirmation to fix the damage. On further inspection I found that the top of the armrest fabric had broken away and is no longer supporting the arm  I have stripped down both of the arm rests on the 2 and 3 seater and re stapled the fabric back on. The customer has mentioned to me that the frame on the rhf 2 seater has dropped to the ground on further inspection I found that the frame has snapped. I have replaced the timber frame. When I repaired both arm rests and the frame the customer was very happy.,INT1 - INTERNAL - Minor Frame Repairs $110.00 x3 $330 QUOTE/REPORT - Report if required $20.00 1 $20.00  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  Total: $420+gst,2018-07-20 14:27:46 ,Finalised,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Agalelei Faaumu,2,
Yamanto,YO,South QLD,34581,2018-06-26,Tearne,Saunders,tiarnesaunderspt@hotmail.com,0421436633,2018-06-29 12:08:18 ,Bonzo Corner Lounge Suite,4305,51515,738826,Att Tech: Can you please check this lounge and advise what the issue may be thank you.** The couch has a very loud squeak when you sit down on the chaise. Jemma from Amart was notified at 1.45pm on Wednesday (27 June 2018)  Jemma advised us to go in store (Yamanto) and show Customer Service a video as a photo won't capture sound. As requested  we went in store on Thursday (28 June 2018) and was told that we actually have to go online  fill in a form and attach photos and that the advice we were given by Jemma was incorrect. We still have the video of us sitting on the chaise  if you would like to view this please let me know and I will email it through. I trust you understand this has been a very frustrating experience for us.,150.0000,Area of concern/ damage	 Chaise  Possible cause of damage	 Squeak Condition of lounge	 New  On inspection the customer complained that the chaise lounge would squeak when sitting. I found this to be caused due to the lack of fixings to secure the seat and back frame   due to this it allowed moved between the frames resulting in the lounge squeaking .,To repair I added extra screws to the framework. I have also made 2x videos which can't be uploaded on here. I had very bad signal and therefore I did not call for per-aproval.,2018-07-19 13:07:16 ,Finalised,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Jennifer Parker,2,
Bankstown,BN,NSW Metro,34763,2014-04-28,JOE,SPAGNOLO,carmelspagnolo@gmail.com,0407940422,2018-07-02 14:00:25 ,CEDAR FALLS RECLINER CHAIR,2567,227747,809372,CUST not computer litertate 1 recliner has had a service but bolts have come out\ other recliner issue with leaver/cable,110.0000,The recliner cable has snapped.   The bolt is a riviot from the mechanism.   Will need to return for the mechanism as we unaware of a mechanism and time was not faceted into this job.,Replaced the trigger cable,2018-07-19 13:28:49 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Yvonne McCauley,Anyssa Chorvat,2,
Oxley,OX,South QLD,34784,2018-06-27,GLENN,NEYNDORFF,amartwarranty_neyndorff_446453@gmail.com,0403882277,2018-07-02 16:58:15 ,MICHELIN Leather Corner Lounge,4300,53330,446453,Customer has received their new lounge suite last week and they are having issues with the LHF recliner.  The LHF recliner makes a knocking sound when you sit down or stand up and they are happy to have repairs done.,110.0000,Area of concern/ damage	 Feet  Possible cause of damage	 Squeaking Condition of lounge	 New  On inspection the customer complained about squeaking when she sat on the end recliners . On further inspection I found the issue was caused due to the plastic stoppers rubbing on the tiles due to slight movement of the lounge when sitting . I repaired by putting felt on the end feet.,No further action required,2018-07-19 12:07:59 ,Finalised,Legs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Ash Monaghan,2,
Cairns,CN,North QLD,34812,2014-09-13,Daniel,Towne,daniel@danieltlaw.com.au,0408654810,2018-07-03 10:44:38 ,Fabio 3 seater,4870,49910,301833,Middle seat sags.,240.0000,zigzag springs have broken away from the EK clips and torn through the dust cover on middle seat of 3STR,Removed feet and dust cover. Removed removed EK clips. Reattached the zigzag springs with new EK clips. Cut to fit new dust cover and stapled into place. Reassembled.,2018-07-19 13:32:37 ,Finalised,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Yvonne McCauley,George Mylonas,2,
Penrith,PH,NSW Metro,34881,2015-01-10,Andrew,Watson,andrewaimee@outlook.com,0420959292,2018-07-03 21:07:24 ,Republic Electrical Recliner,2747,51237,955891,Part of the foot which has broken away from the leg and making the chair unstable. The whole chair in general is feel loose and unstable.,150.0000,Inspected and found the leg stopper broken and all the bolts on the drive bar loose.  The Kd brackets are also loose,Secured all bolts on the drive bar and replaced the 1x leg.  Secured the kd brackets  Note:  The mechanism is fine. The customer is looking for super firm stability. The recliner is 2 years old. Plus the width of the recliner and where the brace supports are  there is too much leverage so this chair will wobble a bit. Just physics of the central part of the mech and the width of the chair.  It works perfectly,2018-07-20 17:05:54 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Yvonne McCauley,Agalelei Faaumu,2,
Toowoomba,TW,South QLD,35126,2017-11-22,Melinda,Golding,melindagolding2@bigpond.com,0401394311,2018-07-07 15:09:27 ,CHASER Corner Lounge. Upholstered in Brown & Charcoal Suede with Contrast Carcass. $1 919.96 Featuri,4352,52749,366948,Faulty timber frame at proximal end of seat on recliner. All other frames of lounge suite have no issues/problems. I was in chair and engaging the spring action device to extend the recliner (foot rest) when I heard a crack. I tried to return the foot rest to it's original position but was unable to do so. I removed myself from the recliner and I had two of my sons tilt the chair back so I could investigate where the 'crack' sound came from. I saw the distorted shape of the wooden frame.,350.0000,On l.h.f end recliner the front seat frame/zig zag spring rail has snapped  there is a knot in timber where it has snapped  not feasible to repair using mending plates as timber is to damaged. Have to replace rail and refastened all zig zag springs. Also had small tear on underside of chaise  and r.h.f armrest base was hitting on front base rail.,Removed failed spring anchor rail and fitted new spring anchor rail  refastened zig zag springs and covers.  Glued patch over tear on chaise underside and lifted armrest base where it was hitting by fastening 3 washers between base rail and l.h.f mech base. Recliner tested fine on completion. Cover was in good condition  couple of small stains  l.h.f backrest cover had some cat damage,2018-07-20 16:36:16 ,Finalised,Frame,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Yvonne McCauley,Catherine Sal,2,
Helensvale,HE,South QLD,35152,2018-04-29,Steve,McCully,smccully@onthenet.com.au,0447771057,2018-07-08 12:26:57 ,CRESSIDA 3 Seater Featuring 2 Electric Recliners.,4215,59423,420963,left hand chair is jamming on opening and closing. seems to be twisting as opening. left hand arm rest does not seem to be aligned to chair in the same way the right hand one is.,90.0000,RHF armrest is badly leaning  causing a gap. This is caused by the frame at the back of the seat becoming disconnected. Will require a standard frame repair.,declining repairs. Closing job,2018-07-20 15:03:55 ,Changeover,Frame,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Yvonne McCauley,Yvonne McCauley,2,
Oxley,OX,South QLD,35205,2014-04-17,barry,Oconnell,barry.oconnell@bigpond.com,,2018-07-09 12:01:44 ,Brussels Recliner,4305,47488,344404,Recliner cable snapped on one of the individual recliners.,110.0000,Area of concern/ damage	 Cable Possible cause of damage	 Snapped Condition of lounge	 Good On inspection I found that the cable had snapped on a recliner chair . I repaired by fitting a new cable/handle,Work Completed,2018-07-19 12:14:22 ,Finalised,Trigger/Cable,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Agalelei Faaumu,2,
Yamanto,YO,South QLD,35222,2017-08-18,Glenn,Dudley,glenndudley@yahoo.com,0402301399,2018-07-09 13:59:34 ,Kensington Recliner,4305,51950,729698,**PLS ADVISE ONSITE IF MANUFACTURING **  One side of the recliner has snapped,200.0000,Area of concern/ damage	Snapped frame Possible cause of damage	 Manufacturing  Condition of lounge	 Good  On inspection customers friend showed me that the frame on the single seat recliner backrest had snapped. On further inspection I have found the frame on each side of the backrest have broken  I have installed 3 metal brackets to the frame to make it strong again.,Job Description Unit Cost Quantity Total Cost   INT1 - INTERNAL - Minor Frame Repairs $110.00 1 $110.00  QUOTE/REPORT - Report if required $20.00 1 $20.00  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  Total: $200.00+gst,2018-07-20 15:00:10 ,Finalised,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Agalelei Faaumu,2,
Rockhampton,RK,North QLD,35287,2017-09-18,Kaitlin,Jones,kaitlinjones_98@hotmail.com.au,0437601603,2018-07-10 09:41:31 ,SAN Marco Corner lounge,4701,57775,339237,The electric recliner on the end has stopped responding to the button  the recliner is stuck and will not go up or down and is not fully extended. Has never happened before or shown sign of difference until now. All the cords and PowerPoints are normal and working so must be the chair,150.0000,The LHF ER recliner on this customers San Marco lounge was stuck in the reclined position and would not operate.  I was lucky to have a spare motor in stock therefore I was able to repair this issue without waiting for parts to be sent.,Faulty motor removed and new one fitted and all ER cables were secured safely Tested and all working as it should Note... Repairs completed however still waiting on motor to be sent to replace our used stock.....once motor is sent I will close this one off,2018-07-20 16:15:42 ,Finalised,Motor,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Yvonne McCauley,Agalelei Faaumu,2,
Toowoomba,TW,South QLD,35363,2018-06-14,Candice,King,candy.lp@hotmail.com,0423592118,2018-07-11 10:14:55 ,Spartacus 3 Seater Recliner,4352,51201,375455,The fabric has been sewn and/or cut crooked and the Velcro does not meet where it is supposed to do so  leaving the back all saggy. I cant adjust it to either side or in any way to make it ok.  Also there are small holes in parts of the fabric which I assume only get larger as time passes.,180.0000,P/o number 20180408 Customer concerned about how backrest flaps  line up and fit at rear of 2.5 seat twin recliner  r.h.f seat is of most concern. She has also found a couple of small surface tears  in fabric  one at top right of l.h.f backrest  and one on bottom left corner of l.h.f  backrest.  Whilst customer was inspecting the repairs of tear on top right of l.h.f   she pointed out a stain on  top left of r.h.f backrest  and suggested that it was glue  that I was using for flock repairs  I told her it wasn’t  and if I had of accidentally spilled some I would have cleaned it off before it dried.,I removed fasteners from Velcro on rear base of r.h.f recliner and also both sides of covers where flap of backrest starts  I refastened covers on backrest and fastened Velcro further Around and under base. I have improved how backrest flap fits onto rear of lounge and don’t think I can get it any better. Customer is still not happy with how it sits   I also made surface repairs to the small tears in fabric using the colour matched flock and glue method. Also tried cleaning the stain on r.h.f backrest  because I felt that this customer would be complaining about this as well. And I would be hearing more about it  i left before it was fully dry so don’t know how well it cleaned off.  Customer seemed to be a bit o.c.d  I have repaired as good as I can  don’t think I can make it any better. Suite was in as new condition  apart from problems mentioned.,2018-07-18 23:42:22 ,Finalised,Fasteners/Connectors(surface),Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Yvonne McCauley,Kaitlin Evans,2,
North Lakes,NS,South QLD,35408,2017-04-11,Scott,MIller,wehatetelstra@hotmail.com,0418158794,2018-07-11 16:06:08 ,MILLENIA Single Recliner,4508,57899,224031,##To Tech  please advise if cover issue wear and tear/manufacturing###  As cab be seen in the 2nd /& 3rd photos  the fabric is coming off  in the 4th photo  the spacer has come out  nail bent  won't stay in.,130.0000,Multiple issues with this suite: 1. Imitation leather top surface layer cracking & peeling on single stand alone electric recliner  inside edge of armrests. Typical of synthetic imitation material. Probable causes include skin contact  body oils  perspiration  high use area  direct sunlight or products no suitable making contact with material. Test clean found minimal surface dirt. Cleaned test removed top layer of damaged area. Tape test on headrest area showed no adhesion issue. Suite is 12 months old. Customer stated this chair receives the most use. Imitation leather used is called Endurocover. According to the manufacturer's description of this material -  "fade & abrasion resistant  designed to endure heat & humidity" and carries a 5yr warranty. Not able to conclusively determine cause of damage.,2. Inside section of armrest console lid has detached from general use. Section consists of 2 metal studs which is hammered into frame of console lid. Studs do not have thread to hold it in place. This issue is likely to happen in all other armrest consoles. Design inadequate.  Reattached section of console lid using screws. Customer satisfied with repair. Advised customer surface issue will be reported to Amart.,2018-07-18 00:26:03 ,Finalised,Scratch/Scuff,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Yvonne McCauley,kim Blair,2,
Toowoomba,TW,South QLD,35445,2018-05-14,Natasha,Smith,natasha.smith92@hotmail.com,0421946903,2018-07-12 11:30:15 ,Phoebe 3 seater chaise in fabric,4350,57674,372883,Sinking/sagging in seating area of chaise. Poor quality or lack of supporting materials in that area.,200.0000,Item code 57674 no p/o number that I could find Chaise rear seat section sinking further than any other areas of seats on entire suite  inspected internally and  could find no fault with frame  zigzags or seat base. Told customer that my opinion was it is sinking a little further because it has had more use  and because it’s in a corner section it gets flopped on rather than sat on. Also explained that I could firm up seat by placing some high density foam between zig zag springs and seat base  customer said she was happy for this to occur.,Fitted high density foam booster between zig zag springs and rear seat base of chaise  chaise tested fine on completion  it has improved sinking to nearly same as other seats.,2018-07-18 19:56:56 ,Finalised,Foam,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Yvonne McCauley,George Mylonas,2,
Logan Central,LC,South QLD,35466,2018-03-07,Kylie,Townsend,kmk.townsend@gmail.com,0431240794,2018-07-12 14:33:35 ,Ashleigh 3 seater sofa,4132,53460,328994,The stiching on the left hand arm of the couch have come un done.,160.0000,1/. RHF arm on the 3 seater has stitching loose on the inside of the arm rest pillow top.  2/. During manufacturing the sewing machine has failed to stitch the area correctly.,1/. I resewed the top stitching by hand  using a triple thickness thread to match the original thread.  Repairs completed.  Customer very happy with repairs.  The lounge is in perfect condition.,2018-07-20 18:18:35 ,Finalised,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,GRAHAM  MACDONALD ,2,
Helensvale,HE,South QLD,35563,2018-04-21,Minh,Tram,menghak06@hotmail.com,0411328868,2018-07-14 10:33:45 ,Cressida 3 Seater,4211,59423,420426,We received the Cressida 3 Seater a couple weeks ago and everything was working. But today the headrest on the left has stopped moving. You can hear the motors turning  but the headrest doesn’t move.,90.0000,RHF adjustable headrest frame has split where the bracket connects. This is manufacturer caused. The screws do not have enough grip to hold the pressure of the motor. Will need to do a standard frame repair.  The USB console lid does not open. Would recommend new USB console. Customer was not too happy about there being repairs as it is only a few weeks old.,Quote declined. Closing job,2018-07-21 15:25:51 ,Changeover,Frame,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Yvonne McCauley,Michelle Marshall,2,
Waurn Ponds,WS,VIC,35602,2017-11-07,Carol,Parkinson,noemail@816783.com,0418577124,2018-07-15 10:59:31 ,Cressida 3 seater sofa,3214,59423,816783,Right front facing recliner is tempermental. Sometimes works other times doesnt. Lights stay on over night. But buttons wont work - already had claim on this lounge as left hand side has done exactly the same thing.,0.0000,cupholder issue,replaced cupholder  recliners works well.,2018-07-21 15:05:57 ,Finalised,Trigger Button (Electric),Manufacturer,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,Yvonne McCauley,Michelle Marshall,2,
Mackay,MK,North QLD,35637,2017-05-13,Loraine,Neyland,dianewebb66@optusnet.com.au,0400772620,2018-07-15 19:16:42 ,SHERIDAN Recliner. Upholstered in Microfibre. Available in Licorice. $257.12 (990Hx840Wx990D),4737,50575,334137,The reclining mechanism is not working.  I am unable to take a photo of the damage since I am not sure why it isnt working,140.0000,Single Recliner would not recline. This was due to a broken trigger,We have replaced the trigger. Chair was tested and now operates to standard. Job is complete.,2018-07-19 12:27:56 ,Finalised,Trigger/Cable,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Yvonne McCauley,Agalelei Faaumu,2,
Campbellfield,CF,VIC,35658,2016-12-09,Cameron,Gilford,camgilf@gmail.com,0421779751,2018-07-16 10:24:44 ,ASHLEIGH Theatre Suite.,3075,52750,548724,This recliner seems to be poorly made and has been noisey when releasing the leg hatch since we got it  over the last few weeks it appears to have sunk deeper and soon closer inspection recently  the spring has came out  and the inner foam padding are coming out also  we are very concerned when kids or guests sit on it as we are worried they might fall through. Can we have it repaired or replaced asap please? Thank you.,200.0000,THe customers Rh recliner was noisy whe operating  this was due to a broken zig zag spring. The back rest also had loose brackets and was wobbly.,The zig zag spring was repaired and refitted and the backrest brackets were also tightened (no charge for the backrest brackets),2018-07-19 09:17:13 ,Finalised,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Yvonne McCauley,kim Blair,2,
Auburn,AN,NSW Metro,35665,2018-06-27,Bree,Turner,bree.turner30@gmail.com,0401302493,2018-07-16 10:38:28 ,Marrissa 3 seater chaise,2146,58829,913696,I did put this through the day after I received the lounge but had not reply. The lounge has a stretched piece of leather with sticks out at the back and is very noticeable as i cannot get it to sit flat   it is definitely a factory fault and not some thing that can be fixed.,150.0000,The rear of the customer’s sofa has suffered impact during transport/ shipping. The rear of the customer’s sofa has an indentation in the underlying foam and the leather has stretched. This is an issue that can be repaired by applying heat and massage.,Heat and massage was applied to the damaged area rectifying the issue. The customer’s husband was home  I sent a picture to the customer’s mobile phone she is happy with the repair no further action required.,2018-07-20 16:28:04 ,Finalised,Indentation,Transport,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Yvonne McCauley,George Mylonas,2,
Gepps Cross,GC,SA,35732,2017-04-15,craig,Dhondee,dhon@internode.on.net,0409506436,2018-07-16 17:15:57 ,Millennia 3 Seater,5032,57901,1007673,stitching has come apart progressively when moving the motorised recliner section of the chair,180.0000,The stitching along the zipper of the RHF recliner of 3S had come apart,Re-stitched zipper in.,2018-07-20 15:52:35 ,Finalised,Stitching,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Yvonne McCauley,Kirra Organ,2,
Benowa,BE,South QLD,35794,2018-07-14,PAUL & JAN,SCHLOOZ,pauljan30@hotmail.com,0416034869,2018-07-17 13:10:32 ,ALFRED Recliner,4211,58477,530628,Customer has received their new recliners but having issues with one of them.  There is tension in the trigger but nothing happens when you pull it and customer is happy to have repairs done.,130.0000,When trigger handle was pulled the mech would only slightly come out but not to the fully reclined position,Inspected mech to find it in good condition and very straight.  Where the edge of the footrest  positions into the chair when closed was slightly off centre and causing footrest to catch and rub on side of chair and preventing it from coming out to the reclined position. I removed mech from frame and refitted it in a more central position when seemed to help. Customer was satisfied with the outcome.  Whilst there is still slight rubbing and the mech is a bit slower to get to the reclining position it works.  I believe there is a slight misalignment in the timber framework that is probably the root cause but the recliner is now in a acceptable working state.  I had taken a spare mech to job but don't believe fitting a new mech would make any difference.,2018-07-20 17:46:51 ,Finalised,Mechanism,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Yvonne McCauley,Ash Monaghan,2,
Auburn,AN,NSW Metro,36006,2018-03-03,Alissa,Volpe,alissa.volpe@gmail.com,0415635714,2018-07-20 09:11:45 ,Keller 2 and 3 Seater Couches,2092,60356 60357,908500,We placed an order for this couch in March  only received it 12weeks later. It’s the spare couch so not used daily and there is threading coming out everywhere. There are loose threads on the pillows  arms and base?   We would have thought the product would last a few years yet barely gets sat on?  The grey set we bought also had loose threading and areas stitched incorrectly.,0.0000,,,,Discount to Keep,,,,,,,Agalelei Faaumu,,3,
Oxley,OX,South QLD,36014,2015-10-21,TANIA,BEAZLEY,t00tie@hotmail.com,0402697512,2018-07-20 10:47:51 ,DIAMOND 3 AND 2 SEATER SOFA,4077,50952,307204,ISSUES: THE MATERIAL OF THE COUCH HAS STARTED TO CRACK. UNKOWN REASON AS TO WHY THIS HAS HAPPENED.,0.0000,,,,Finalised,,,,,,,Yvonne McCauley,,3,
