STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Townsville,TV,North QLD,109538,2018-07-29,HAYDEN,MALONEY,maloney14@hotmail.com,0478753236,2020-10-29 09:27:33,DARK GREY - SPARTACUS - Corner Lounge,4818,512030004,359964,The hinges in the recliner have started to bend  causing the leg area to droop and one has now snapped.,170.00,QUOTE/REPORT – The customer was not there  infact I have never spoken to Hayden  it has always been his partner Rose. The lhf recliner had a broken mechanism – the rhf recliner has a bent mechanism also.,M2-MOTION – I replaced the lhf recliner’s mechanism  tested all good. Rose was happy with the outcome  job complete.,2021-05-08 16:38:10,Finalised_technician,Mechanism,External Force,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Emma- Louise Thornton,Naomi Hughes,2
Prospect,PT,NSW Metro,109646,2015-12-04,Rachel,Orchard,rachel.orchard@hotmail.com,0408887226,2020-10-30 16:05:26,CHARCOAL - SPARTACUS - Corner Lounge,2171,512030002,417174,One of the seats of the lounge feels like a spring is poking out. It is uncomfortable to sit on. It is the same seat that had the recliner repaired a few years ago. We have noticed that the recliner is starting to say in the same way it did last time as well.,590.00,On inspection of the LHF recliner on the 2 seater with cupholder lounge  the mechanism was lower on the LHF side than that of the RHF in the open position. The seat cushion had a loose pocket spring which was poking through the top of the spring pocket and pushing against the underside of the seat base upholstery.  When turning the recliner over the spring was protruding also through the dust cover  having broken through the base of the pocket. It was also noted that the kd brackets were loose on both seat backs.  Work Completed Removed faulty mechanism & replaced with a mechanism provided by spare parts.  Please note that the new mechanism provided by spare parts had threaded holes in the support bar securing hole sections  this is unusual as the new mechs usually only have a hole with no thread yet tapped (this appeared previously used).  It also had the trigger mechanism and white drive bar bushes attached.  These usually are not provided.,We decided since we had pulled the faulty mech apart  to proceed with the new mech provided. CM happy with operation. Removed the spring from the seat foam to prevent any further damage to the seat upholstery by penetration of the spring.  We were unable to change the seat spring foam due to the foam provided being for a large seat -  this seat is a small seat.  We are ordering a new seat foam spring cushion. Re-tensioned the kd brackets on the two seat backs  which had come quite loose. 25.3.21 - Replaced small spring foam cushion on LHF recliner.  CM explained the operation of the mech was rough and footrest dropped on the LHF side.  Mech was bent and the kd posts didn't line up with the kd brackets on seat back without being twisted.  CM also pointed out stitching of the side of the leg roll had come undone.  Stitched back together today. Ordered new mech. 6.5.2021 - Returned to CM and replaced bent mech with new mech. CM happy.,2021-05-08 10:58:29,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Emma- Louise Thornton,Rachel Coutlis,2
Rockhampton,RK,North QLD,115212,2019-06-16,Robin,Mercer,robinmercer10@yahoo.com.au,0400403654,2021-01-12 10:50:32,BLACK - SAN MARCO - Leather Electric Recliner,4680,511280001,366412,Both recliner lower foot rest leather cracking. Recliner is wobbly and seems to lean on one side.,460.00,Attended to inspect the c/m's concerns with the ‘San Marco’ single ER recliners. The c/m stated the LHF recliner is wobbly  leans to the right when sitting in it & both recliners have cracking & slight peeling happening on the footrests. Assessment: The LHF recliner is sloppy  loose & reclines to the LHF side. On assessing the footrests  the leather is crazing due to the breakdown of the top coat pigment protection & has caused the leather to dry out & crack. The c/m stated she utilises the ‘Smart Care’ cleaning & conditioning products. On checking the bottles  they were both full The clean test was performed as pictured. In Order to Repair: 1. 1 x Mech will need to be installed. 2.  Both footrest areas will require a leather restoration with pigment re-colour techniques applied &  top coat sealer applied for protection.,Returned to complete repairs: 1. LHF Recliner - The backrest  was detached & the lounge was turned over to access underneath to detach the existing failed mech. All power connectors & the motion motor were detached in order  to assemble the new mech & installing it in the recliner. The mech was installed. The motion motor was installed & the power connectors were re-coupled. The lounge was repositioned back into place & the backrest was reattached. All reclining motions were checked & now functioning. 2. The leather crazing issues on both footrests were lightly sanded back  thoroughly cleaned with LD cleaning products & the leather surface fillers were applied to the damaged areas. The adhesion promoter was applied. Black leather pigment colour was lightly atomised to the areas & then lightly sanded. This process was done 3 x times & then followed with the top coat gloss sealer. The c/m checked the recliners & was happy with the  results & the completed repairs.,2021-05-08 09:30:15,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Emma- Louise Thornton,Richelle Suna,2
Cockburn,CB,WA,115996,2017-06-05,Harriet,Mpyana,harrietrosemarympyana@yahoo.com,0433371063,2021-01-19 23:05:07,CHARCOAL - SPARTACUS - Corner Lounge,6171,512030002,251514,Recliner mechanism on single recliner left will not close unless guided. Visibly warped when extended. Double recliner on right not functioning properly. Chair obstructs close on both faults. Poor manufacturing of the product (recliner mechanism)  is most likely cause of failure.,540.00,- 2-seater modular (with cup holder unit) - LHF recliner mechanism bent and broken  seat foam/springs collapsed  legroll stitching coming undone.  - 2-seater - LHF recliner mechanism bent and foam/springs collapsed.   As a good gesture repaired backrest brackets on various wobbly backrests.,-Replaced LHF mechanism & Foam/springcell on the 2-seater modular (with cup holder unit) and repaired stitching on the regroll.  -Replaced LHF mechanism & Foam/springcell on the 2-seater As a good gesture repaired backrest brackets on various wobbly backrests.,2021-05-08 16:36:17,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Emma- Louise Thornton,Richelle Suna,2
Townsville,TV,North QLD,117406,2017-08-25,Elaine,Somerville,somervilleelaine@yahoo.com.au,0438747653,2021-02-06 13:27:24,STONE - SAN MARCO - Electric Recliner,4814,547330002,338155,The black dust cover on all three recliners purchased on this tax invoice have deteriorated and is falling off.  There are some marks on the couch from this too.  It’s Lucy our carpet is black otherwise it would have stained the carpet too.  If you look at the tax invoice it shows I purchased two single recliners and a three seater.  The dust covers are falling apart.,640.00,San Marco Electric 3STR and two single recliners   Purchased: 25.08.17  1. Dustcover linings perishing under all lounge units and falling onto floor. Recline mechanisms will need to be removed. Failing linings need to be removed and cleaned off. Linings very brittle and turn to a powder when touched. Non-Standard Repair (NSR) needed.  CF + R/Q = 90,Repair quote:(NSR) CF + INT2(x4) + INT3 = 550   Return date for repairs: 05.05.21  Failing dustcovers removed and cleaned off. Mechs removed and new heavy duty coverings installed. Mech refitted. Job completed. Customer satisfied with the results.,2021-05-08 09:22:45,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Emma- Louise Thornton,Rachel Coutlis,2
Townsville,TV,North QLD,118029,2017-06-10,Peter,Crosby,thecrosbyfamily@hotmail.com,0407038510,2021-02-14 13:08:52,BLACK - MILLENNIA - 3 Seater Sofa,4860,579010001,336997,The sub frame of the recliner has broken.  A piece of the metal sub frame appears to have sheared.  Bolts that were holding the frame together appeared to have sheared.  This has caused the chair to warp and the electric recliner function unable to recline (the motor mechanism sill works  it is becasue the frame has broken that it is unable to recline). As a result of the ssubframe breaking  it is unsafe to sit in.  The break seems to have been caused by inferior materials or workmanship causing the metal to break.,240.00,CF- CALLOUT FEE QUOTE/ REPORT M2 – MOTION – The lhf recliner is not working correctly and has jammed. The mechanism is damaged and on further inspection I found that the motor was also damaged and the cross brace that the motor attaches to was also broken.. I believe that the motor had come/ broken from the mechanism due to excessive weight/ force because the screws that mount it to the mechanism can easily strip the plastic mount that holds it onto the mechanism and with further use  this would then cause all the damage.,I have installed the new mechanism  now waiting for the replacement motor and cross brace with attachments for the motor. I have ordered these parts After receiving all of the required parts to repair the rhf recliner  except some nuts and bolts that I had to supply  I added the motor to the already installed new mechanism  tested  all good. In my opinion the same damage can reoccur because of the way the motor is mounted to the mechanism by screwing into plastic and therefore I can not guarantee this will not happen again.,2021-05-08 09:59:11,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Emma- Louise Thornton,Naomi Hughes,2
Rockhampton,RK,North QLD,119598,2019-12-27,Simone,Hoffman,simonehoffman@live.com.au,0428095050,2021-03-07 13:51:51,DARK GREY - SPARTACUS - Corner Lounge,4680,512030004,374553,The mechanical arm on the recliner is bent  Opened the couch and it was bent,220.00,Attended to install the new recliner mechanism in the LHF recliner on the ‘Spartacus’ Cnr lounge. The c/m stated the mech arm on the recliner underneath has bent & now the recliner will not recline. Assessment: The mech in the LHF recliner has failed.,Repair: The backrests were detached  the lounge was uncoupled from the suite  & turned over to access underneath to detach the existing failed recliner mechanism in order to assemble & reattach the new recliner mech. The new mech was installed into the recliner. The lounge was repositioned back into place & re-coupled to the suite. The backrests were reattached. All reclining motions were checked & functioning. The suite was in alignment. The c/m was happy with the completed repairs.,2021-05-08 10:00:15,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Emma- Louise Thornton,Tamara Tideman,2
Port Macquarie,PM,NSW,119808,2019-11-02,James,StClair,James.stclair91@icloud.com,0491117887,2021-03-10 09:22:40,GREY - MARLOW - 3 Seater Chaise,2446,533050001,183977,The lounge has some sagging and the springs are coming through and is uncomfortable to sit on as it hurts.,90.00,Both seats in the 2 seater module and the chaise module have compromised pocket springs  springs can be felt through the soft fill top liner and the fabric insulator liner between foam/pocket springs and the zig zag springs is also comprised in the centreof the 2 seats of the 2 seater module.,Callout and report ONLY.,2021-05-08 14:06:50,Finalised_technician,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Emma- Louise Thornton,Jessica Kyle,2
Townsville,TV,North QLD,120667,2019-06-02,Heath,Green,heath@jandesecureservices.com.au,0439902217,2021-03-21 17:45:58,DARK GREY - SPARTACUS - Recliner,4815,512000004,378244,The foot rest has broken underneath and will no longer open.  It would not stay down when you closed it.  It would bounce back up and then it broke.,330.00,Spartacus Single Recliner  Purchased: 02.03.19   RHF single recliner  1. Wide footrest plywood board is cracked in the middle. Footrest sagging when pressure applied to close it. Repair needed.  2. RHF mech arm has snapped and LHS one is bent causing mech to jam and not function.  3. Mech shrouds cutting into rear corners of springcell seat cushion. Spring hooked onto shrouds. Repair and wear protection needed.  4. Recliner floor rail end cutting into bottom edge of armrest frame damaging the upholstery and dustcover. Repair needed.,Timber board added to underside of footrest to stiffen and strengthen it. Glue and fixings used. New recliner mech installed. Cushion spring un-hooked from shrouds and wear protection installed. Repairs made to fabric under armrest frame.  Recliner tested. Customer sat in recliner and tested it also and was satisfied with the results.   CF + R/Q + M2 + INT1 + S1 = 330,2021-05-08 16:40:08,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Emma- Louise Thornton,Amiee Luffman,2
Campbelltown,CM,NSW Metro,121310,2021-01-29,Frank,Richards,frank.richards42@gmail.com,0422851707,2021-03-30 17:54:29,CHARCOAL - SENTINAL - 3 Seater,2564,625790001,849611,The USB port has come out  And there is only the steel wire is there,120.00,Usb box - usb port has come away.,Remove usb box and replace,2021-05-08 16:40:59,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Emma- Louise Thornton,Ann D'Ambrosio,2
Oxley,OX,South QLD,121359,2020-01-05,peter,Lawrence,plawrence@kane.com.au,0433960306,2021-03-31 13:57:47,DARK GREY - NEBULA - Electric Recliner.,4305,661140001,488277,The controls to raise and lower the footrest/ head/ ect are not working. The USB port is not working either.,130.00,on inspection i found that buttons were not working,I have replaced faulty buttons,2021-05-08 10:22:42,Finalised_technician,Trigger Button (Electric),Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Emma- Louise Thornton,Catherine Sal,2
Ballina,BA,NSW,121463,2021-01-24,Jamie,Hutley,hutto_789@hotmail.com,0413283910,2021-04-03 07:00:29,GREY - ELEANOR - Modular Armless Chair,2472,588990001,224675,The material is coming away and lifting  from the lounge toward the back of the seat of 5 of the 7 piece lounge suite.,170.00,Cm expressing concern about small amount of puddling in rear of seat cushion. Concerned that about material stretching over such a short period of time that they have had the lounge. can handle now  just wanted it to be on record if any thing else happens down the track.   problem is  a relation has the exact same lounge. had it for longer  and there are no issues with it . so they are comparing the two.,Tried to get into lounge to see if i could pull the fl;ys a bit tighter. But impossible task without taking the outside back off the lounge.  pick up and delivery unpick outside backs pull flyes tighter from back $220 per seat section.,2021-05-08 14:15:21,Finalised_technician,Puddling,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Emma- Louise Thornton,Naomi Hughes,2
Prospect,PT,NSW Metro,121483,2019-07-18,Jose,Bautista,jgabriel.7296@gmail.com,0413017296,2021-04-03 11:57:55,LIGHT GREY - ABBY - 3 Seater Sofa,2009,616170002,482125,The pillows stuffing have degraded a lot causing it to be out of shape and the plastic disc inside moves around and sometimes juts out making us have to open up the pillow to readjust constantly. It seems as thought the lining inside the pillow that contains the stuffing is degrading causing everything to lose its shape.,90.00,Product Details: 616170002 LIGHT GREY - ABBY - 3 Seater Sofa Time since purchase: 1 year  8 months  2 weeks Name on order: Jose Bautista Purchase date: 18/07/2019 Store Name: New South Wales - Prospect Sales order: 414-482125 Download file Issue description The pillows stuffing have degraded a lot causing it to be out of shape and the plastic disc inside moves around and sometimes juts out making us have to open up the pillow to readjust constantly. It seems as thought the lining inside the pillow that contains the stuffing is degrading causing everything to lose its shape. CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $90.00,On inspection  the customer complained back cushions were out of shape.  I explained to the customer that cushions filled with soft material and can be puff up to stay in shape. The black clip was loose out and can be placed back with common sense.  Please note there were stains on the LHF seat during the inspection.  Report only. Normal wears and tears.,2021-05-08 14:34:46,Finalised_technician,Foam,Normal Wear & Tear,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Naomi Hughes,2
Benowa,BE,South QLD,121644,2020-09-06,Debra,Casey,debra140765@yahoo.com.au,0427361826,2021-04-06 10:49:32,STONE - SAN MARCO - Electric Recliner,4211,547330002,580525,Used Electric recliner  heard a noise  went to put back in would not work  further looking noticed light not on power pack  actually blew power circuit.  While making this claim the recliner on 3 seater   left hand side from the time I received lounge in Feb 2021 it is extremely hard to push back in takes several hard pushes   right hand side no issue  goes back in easy,240.00,RHF seat on 3 seater is hard to lock footrest in once reclined. Lounge in main living area and is very clean and well looked after,Tested recliner to find it appeared straight and was only slightly harder to close than other end of 3 seater but customer does have trouble locking the footrest back in. Had taken a mech to replace this and per mech list I have it should have been a 354 but unfortunately this was not the same so will put in order to parts for correct mech.  Returned 27/4 and replaced mech but although seemed better it still didn't close as easy as the other recliner on the other end and sometimes took a couple of goes to get the mech to lock in. Suggested to customer to try it for a few days and see how it goes. It is possible that the frame work was manufactured slightly out of alignment and mech at this end not sitting correctly ? Mech fits onto fitted bolts so can't be adjusted .  Please contact customer to see if issue is resolved.,2021-05-08 10:11:05,Finalised_technician,Mechanism,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Emma- Louise Thornton,Catherine Sal,2
Rockhampton,RK,North QLD,121717,2016-10-26,Terry,Laidlaw,tlaidlaw63@gmail.com,0437932999,2021-04-06 18:57:30,BROWN - ASHLEIGH - 3 Seater Sofa,4701,534680002,324896,The plastic handle/lever as shown in photo has broken. It is the lever that you pull to activate the reclining feature of the lounge. There is no reason that I am aware of that caused the breakage. Only that it is plastic.,110.00,Attended to install the new recliner trigger in the ‘Ashleigh’ 2 x seater lounge. The c/m stated the plastic lever on the trigger on the RHF recliner has broken. Assessment: The trigger on the RHF Recliner was not working - Broken,Repair: The lounge was turned over to access underneath the RHF recliner to detach the failed recliner trigger. The new recliner trigger supplied by the supplier was installed. The lounge was repositioned & all reclining motions were checked & now functioning. The c/m was happy with the completed repairs.,2021-05-08 09:32:50,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Emma- Louise Thornton,Amiee Luffman,2
Prospect,PT,NSW Metro,121738,2018-11-02,Denise,Menzies,menziesd@ramsayhealth.com.au,0431708474,2021-04-07 09:34:48,GREY - JAXON - Recliner,2146,563760001,471225,the arm under the chair which holds up the recliner has broken,170.00,Product Details: 563760001 GREY - JAXON - Recliner Time since purchase: 2 years  5 months  1 week Name on order: Denise Menzies Purchase date: 02/11/2018 Store Name: New South Wales - Prospect Sales order: 414-471225  Issue description the arm under the chair which holds up the recliner has broken CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $170.00,On inspection  the customer complained broken mech of the single recliner.  Replaced the mech to put smile on the face of the customer.  Job done.,2021-05-08 10:55:52,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Michaela Nicholson,2
Cairns,CN,North QLD,121815,2016-07-16,Stephen,Miles,stevemiles1@live.com.au,0458885556,2021-04-07 15:22:03,STEEL - BUXTON - 3 Seater Sofa,4870,549040002,348791,The 3 seater and both single recliners are structurally damaged internally. Some seats are sunken in and some are very hard to recline in and out  also some broken handles. I think it may be caused by cheap quality and constant use.,850.00,3STR - RHF mech is bent. Seat is sinking from stretched zigzag springs. RHF & LHF backrest frames are loose and twisting. 1 x single recliner - mech is bent and seat is sinking from stretched zigzag springs. 1 x single recliner trigger is broken.,Single recliner - removed mech and replaced with new as well as adding stretch webbing and 1” foam. Single recliner - removed and replaced trigger. RHF & LHF backrests - cut to fit timber and added for extra bracing support to frame  glued and screwed into place. RHF recliner - removed and replaced mech as well as added stretch webbing and 1” foam. Reassembled all. Tested and working.,2021-05-08 09:46:51,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Emma- Louise Thornton,Kesaia Tavake,2
Rockhampton,RK,North QLD,121911,2016-01-31,Sandy,Ryan,sandycole@hotmail.com,0438790746,2021-04-08 17:50:15,BLACK - MICHELIN - Leather Corner Lounge,4702,533300001,314146,The mechanical mechanism which makes the chair recline and retract is not retracting on the seat shown in the photo.,150.00,Attended to inspect the c/m's concerns with the ‘Michelin’ Cnr lounge. The c/m stated the RHF recliner was not reclining & stuck in a reclined position. Assessment: On assessing the recliner I found the motion motor to have failed.,Repair: The recliner was turned over to access underneath to detach the existing failed motion motor in order to install the new motion motor. The motion motor was installed & all cables secured safely. The recliner was repositioned back into place. All reclining motions checked & now functioning. The c/m was happy with the completed repairs.,2021-05-08 09:27:29,Finalised_technician,Motor,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Emma- Louise Thornton,Richelle Suna,2
Bundaberg,BG,South QLD,122033,2020-12-04,Dallas,Donovan,dallas.donovan@hotmail.com,0448876092,2021-04-10 15:32:51,PRADO - DIAMOND - 3 Seater Sofa,4660,509520001,569125,Issue 1: Zip under couch is not stitched to the lining and has separated.  Issue 2: Stitching on seating/cushion area appears to be separating and peeling revealing the white under lay/material.,0.00,,,2021-05-08 09:08:43,Changeover,,,,,,,Brenda Stewart,,3
Rockhampton,RK,North QLD,122112,2019-03-30,Melissa,Murray,mel.murray@live.com.au,0449870591,2021-04-12 04:30:03,DARK GREY - SPARTACUS - Corner Lounge,4700,512030004,363633,The seat we had fixed is broken again.  Spring missing recliner has broken.,280.00,Attended to inspect the c/m's concerns with the ‘Spartacus’ Cnr lounge. The c/m stated the middle recliner has collapsed  broken underneath & she is unable to recline the recliner. Assessment: On assessing the lounge  I found the whole suite to be in extremely  poor condition; neglected & misused. There is evidence on the other lounge the cup holders have been removed and the console is now used as a rubbish bin for all uneaten fresh food. (as per pictures) The lounge was uncoupled  the LHF recliner on the 2 x seater on the (R) of the suite was moved to the centre of the room to be assessed due to the confined space. The backrests were detached & the lounge was turned over to access underneath. I found the LHF recliner to have a broken mech footrest arm  collapsed seating foam with spring cells protruding & on the floor. The knee roll foam had also collapsed & compressed.,Repair: The existing failed mech was detached  the failed knee roll block foam was removed  & the spring cell seat cushion also removed. The new spring cell seat cushion was installed  the new knee roll block was cut to size  installed & adhered with upholstery adhesives. The new mech was assembled & installed into the recliner  The lounge was repositioned back into place & the backrests were reattached. All reclining motions were checked & now functioning.  The lounge is now in alignment. The c/m had left the premises and the oldest daughter checked the repairs. She was happy that the chair was now repaired.,2021-05-08 09:25:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Emma- Louise Thornton,Richelle Suna,2
Waurn Ponds,WS,VIC,122147,2018-04-21,Kathryn,Dobar,Sassydobar@gmail.com,0409191137,2021-04-12 12:32:15,LIGHT GREY - SPARTACUS - 3 Seater Sofa,3226,512010003,825280,My husband sat down on the left hand side of the couch (lhs of photo taken) & pulled the lever for the footrest but the lever was loose & footrest did not open. We moved the couch forward & found a nut/bolt etc underneath (photo attached).  My husband looked under the couch & found something hanging down. We didn’t do anything more except move the couch back.  I can’t take a photo of this hanging item as it is under the couch.,110.00,Customer unable to open lhf recliner and found some parts under the recliner. Upon further inspection it showed that the trigger had come away. .,Re fitted and tested as required,2021-05-08 16:59:53,Finalised_technician,Trigger/Cable,Normal Wear & Tear,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Emma- Louise Thornton,Leigh Gerry,2
Logan Central,LC,South QLD,122375,2020-11-25,Sunil,Pahuja,sunnypahuja@hotmail.com,0433940049,2021-04-14 20:42:38,BLACK - CORTENZA - Corner Lounge,4110,675430001,332173,Hi There   Corner seat has been sunken down. I heard voice last week when I was sitting there  since then corner seat is been very sagging. Rest of the seats are fine.   Thanks,490.00,Corner seat has collapsed seat cushion due to frame coming apart in multiple places. Manufacturer placed staples too close to thew edges ans timber has split and industrial staples have pulled out. Major offsite repair required as zigzag springs need to be removed first. Lounge as new. PO 7210698896-1-12,Quote approved whilst onsite. In workshop for repairs. Frame repair as above completed and seat returned to customer 7/5/21.,2021-05-08 09:31:14,Finalised_technician,Frame,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Emma- Louise Thornton,Richelle Suna,2
Rockhampton,RK,North QLD,122426,2019-12-26,Joshua,Coyle,joshcoyle81@gmail.com,0421924172,2021-04-15 16:19:33,DARK GREY - SPARTACUS - Corner Lounge,4702,512030004,374426,Springs are protruding between the couch cushions making it uncomfortable to sit on.   Manufacturing and or design fault.,200.00,Attended to inspect the c/m's concerns with the ‘Spartacus’ Cnr lounge. The c/m stated the seats on the 2x seater on the LHF side of the cnr lounge have collapsed & he can feel the springs under his legs when sitting in them. Assessment: The lounge was uncoupled from the suite  the backrests was detached & the lounge was turned over to access underneath for a closer inspection. I found the knee roll block foams on both recliners to have compressed & collapsed.,Repair: The dust covers & the front of the lounge fabric was detached in order to remove the failed knee roll block foams. New medium density block foams were cut to size & installed into both recliners & adhered with upholstery adhesives. All fabrics was reattached with staples  the lounge was repositioned back into place & re-coupled to the suite. The c/m checked & was happy with the completed repairs. The c/m also requested kindly if we could do the other recliner on the RHF side of the cnr lounge as the same issue was evident. The knee roll foam  was attended to as above  as a complimentary service for customer satisfaction.,2021-05-08 09:26:34,Finalised_technician,Foam,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Emma- Louise Thornton,Mahmoud Jeblawi,2
Morayfield,MF,South QLD,122628,2019-11-21,Susy,Peet,gpeet1951@gmail.com,0417131273,2021-04-19 10:17:28,DARK GREY - PRESCOTT - Recliner,4508,649490001,1016139,foot rest is broken and the arm is damaged. Submitting claim on customers behalf please contact as soon as possible for tech to fix,170.00,Footrest unable to close on single stand alone recliner. Inspection has found mechanism has collapsed and bent significantly from seated use. Customer is heavy set and their weight has damaged mechanism.   Suite is in poor condition.,Replaced mechanism. Customer satisfied with repair. Issue most likely to repeat in the future.,2021-05-08 09:34:22,Finalised_technician,Mechanism,External Force,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Emma- Louise Thornton,Brenda Stewart,2
Penrith,PH,NSW Metro,122720,2019-06-30,Joanne,Shearer,boop7@bigpond.com,0402334870,2021-04-20 10:12:21,DARK GREY - SPARTACUS - Recliner,2770,512000004,1043665,Hi there the springs are coming though the lounge no foam over them :-((((,310.00,roduct Details: 512000004 DARK GREY - SPARTACUS - Recliner Time since purchase: 1 year  9 months  3 weeks Name on order: Joanne Shearer Purchase date: 30/06/2019 Store Name: New South Wales - Penrith Sales order: 384-1043665  Issue description Hi there the springs are coming though the lounge no foam over them :-((((,On inspection  the customer complained that she can feel springs on the single recliner and LHF 3S.  Further inspection  the edge foam collapsed and replaced two springcells for two seat cushions to the satisfaction of the customer.   Job done. Cost $310,2021-05-08 11:00:15,Finalised_technician,Foam,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Richelle Suna,2
Springwood,SW,South QLD,122970,2020-05-02,Chris,Clarke,admin@upcg.com.au,0430507939,2021-04-23 12:34:25,CHARCOAL - MADDEN - Rocker Recliner.,4165,657880001,246202,All lounge items on our invoice have an issue.  Recliner 1 has a screw that always comes out. Recliner 2 the front of the lounge is no longer connected like recliner 1.  Also there is still some sort of plastic under the fabric for some reason.  3 seater is starting to separate between recliner and fixed lounge section.  The lounge has only been used on display while house was being sold at Regents Park and then moved to Redland Bay in October  so only really been in use for approx. 6 months.,90.00,all seat foams are very soft and the lower back rail hits you in the back when you sit down  plus you can feel the edge of the pocket spring as well  covers seem loose.,report only.,2021-05-08 09:42:25,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Emma- Louise Thornton,Naomi Hughes,2
Penrith,PH,NSW Metro,123046,2018-08-16,Helen,Werner,wernerh438@gmail.com,0247228224,2021-04-25 13:41:50,ESPRESSO - CRAWFORD - Recliner,2750,506590001,1029736,Foot elevator does not work,110.00,Product Details: 506590001 ESPRESSO - CRAWFORD - Recliner Time since purchase: 2 years  8 months  1 week Name on order: Helen Werner Purchase date: 16/08/2018 Store Name: New South Wales - Penrith Sales order: 384-1029736 Download file Issue description Foot elevator does not work  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 M1 - MOTION - Triggers  Cables  Transformers  Fasteners $20.00 1 $20.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $110.00,On inspection  the customer complained single recliner stop working.  Further inspection  the trigger handle was broken and replaced it to make the customer happy again.  Job done Cost $110,2021-05-08 10:56:51,Finalised_technician,Trigger/Cable,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Emma- Louise Thornton,Naomi Hughes,2
Campbellfield,CF,VIC,123226,2020-05-08,Max,Cigdem,efcenterprises@hotmail.com,0411308224,2021-04-27 20:23:48,MAHOGANY - VERENA  - Modular Corner Wedge,3074,642970001,624364,Both corner wedge couches ( cushions )  have sunk in badly with only minimum use  less then a year ago in purchasing. Very uncomfortable to use  and being both corners its most likely a Manufacture Fault. Please see attached photos.  Can please attend to asap  as its very embarrassing specially when guest are visiting.   Thank you  Max Cigdem.,90.00,The customer pointed out his concerns with the two corner units of his lounge suite. He pointed out that they are dipping towards the corner visually.   He claims they were a bit like this when delivered   He said he would like to change the corner units for single seats with arms,I went by the showroom to see if it was designed like this. The showroom model didn’t have the dip so it seems that the foam is softening with use. The cushions seem to have a memory foam top which could be why it’s softened in these areas more. It’s possible they have just been used more.,2021-05-08 09:57:05,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Emma- Louise Thornton,Richelle Suna,2
Tingalpa,TA,South QLD,123437,2021-03-25,Malcolm and Geraldine,Beverley,gerbev19@gmail.com,0403543210,2021-04-30 12:47:04,BEIGE - LUCIANO - 2.5 Seater Sofa with 2 Inbuilt Electric Recliners,4154,642600002,825100,This is our fourth lounge.  There is a difference in the colour from one side to the other. We were asked to go down and inspect the lounge before it was delivered. The storeman cut the plastic about 1 square foot on each cushion and under the lights it appeared okay. Once the lounge was delivered and we joined the pieces the 2 different colours were very obvious. We have friends come in and the first thing they comment on is the colour difference.  The arms are poorly stuffed making the pipingl When you put the headrests down you have to push one down to completely close them.  When the footrests are closed one side closes further than the other. Each footrest is a different shape  one is square and tailored  the other is rounded and completely different.  The seat cushions are different shapes and none of the stitching lines up.  The cushioning is already starting to sag. The lounge in your showroom has been there for several years with constant use  still looks new and one colour.,90.00,the seats on the sofa are a different colour  and the footrests dont line up when closed plus the leather has puddled badly for only being used for a couple of weeks.,customer wants there money back  they told me.,2021-05-08 09:51:46,Finalised_technician,Wrong Colour (Dye lot issue),Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Emma- Louise Thornton,Naomi Hughes,2
Helensvale,HE,South QLD,123586,2020-12-27,Sidesh,Ranchhod,sranchhod@gmail.com,0423761627,2021-05-03 13:08:30,DARK GREY - SPARTACUS - 3 Seater Sofa,4211,512010004,482939,On one of the sofa's  there is a bulge on the recliner part of the sofa. This can be seen in the photos attached.   The issue was present when the sofa was delivered.  Thought it would settle down over time but this has not happened.,0.00,,,2021-05-08 12:17:24,Changeover,,,,,,,Brenda Stewart,,3
Capalaba,CA,South QLD,123639,2020-06-08,Stan,Brookes,brookesstanley8@gmail.com,0401762898,2021-05-04 11:03:58,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,4159,660970001,449723,wires on bottom of footrest loose and worn away and pinched cable  both recliners are stuck in open position,150.00,both recliners have stopped working due to the cables not been tied down properly and have been cut by the mechanism.,replaced whole wires now working fine customer happy.,2021-05-08 09:45:34,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Emma- Louise Thornton,Richelle Suna,2
Albury,AY,NSW,123667,2020-12-16,Philip,Singleton,philandjensingleton@gmail.com,0412898697,2021-05-04 13:38:24,NAVY BLUE - BRIGETTE - 2 Seater Sofa,3691,633860002,106509,Cushioning has collapsed and is un comfortable to sit on. Its clearly misshapen even though no one is sitting on it. Our family are hobbits too. None of us weigh above 68kg.   This is also starting to happen on the Bridgette 3 seater as well. item code 63387.  I have spoken at length with Jodie from the Albury store and because these are no longer available  I'd be looking to swap them to the Juniper range if possible.,0.00,,,2021-05-08 09:01:54,Reselect,,,,,,,Brenda Stewart,,3
Springwood,SW,South QLD,123696,2020-06-13,Despina,Critchley,critchley1955@gmail.com,0415665683,2021-05-04 16:48:36,NAVY - BONZA - Corner Lounge with RHF Chaise,4127,673300004,248320,Both corners of the couch feel hard to sit on in comparison to the rest of the couch that has soft cushioning .,0.00,,,2021-05-08 11:01:22,Discount to Keep,,,,,,,Michaela Nicholson,,3
Virginia,VI,South QLD,123718,2020-01-13,Luigi,Gregori,luigregori@hotmail.com,0403868681,2021-05-05 06:42:55,BLACK - ASTRID - Stool,4017,667390001,537854,The base of the stool has cracked and stool is unstable,0.00,,,2021-05-08 16:17:07,Changeover,,,,,,,Emma- Louise Thornton,,3
Maroochydore,MR,South QLD,123728,2018-11-24,Kylee,MacPherson,kyleemac@yahoo.com,0448029052,2021-05-05 09:43:42,LIGHT GREY - GIAVANNA - 2 Seater Sofa,4570,611680001,827161,The lounge has only ever been cleaned with the SMARTCARE GENERAL SYSTEM from the time it has been purchased.  The grains in the leather seem to darken and then the area flakes off taking all colour with it.  This may even be the top layer of leather. The issue is extremely bad on the two seater however it is starting to appear also on the three seater (Product code - 61190001 - Giavanna 3 seater - Light grey. I would not expect this to happen from an expensive leather sofa that has been cared for in the correct way.,0.00,,,2021-05-08 17:29:30,Discount to Keep,,,,,,,Brenda Stewart,,3
Helensvale,HE,South QLD,123937,2019-06-06,Jennifer,McBryde,jenmtm1973@gmail.com,0431822092,2021-05-08 08:36:43,LIGHT GREY - KELLER - 3 Seater,4212,603570001,449266,Heard a crack when sitting down usually only one person sits on the lounge. We think it is near where the arm support and seat is. Lounge feels unstable in this area. We have already had this lounge replaced once for a broken wooden component. We are unsure if this is a weak area in the lounge. The 2 seat one which only one person ever sits on hasn't had this problem.,0.00,,,2021-05-08 09:14:33,Changeover,,,,,,,Emma- Louise Thornton,,3
