STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Campbelltown,CM,NSW Metro,90283,2019-01-13,Cassandra,Gavric,cassiegavric_68@hotmail.com,0450749155,2020-07-01 07:45:02,DARK GREY - ATTICUS - Modular Right Hand Facing Recliner,2229,628770001,818411,The material on the couch is wearing and thin already and also the padding in the recliner is so fine that you almost feel like you can feel the underneath - you can see how flimsy it is in one of the pics where it just dips  The whole set that we purchased is having the same issue and i will send through another two claims,840.00,On inspection of the lounge it was evident that the foam on the chaise towards the seat base end and the right hand facing recliner seat had deteriorated and required replacing.  The RHF recliner leg roll foam was very thin and requires replacing. The fixed seat was positioned incorrectly on the frame as evidenced in the photo where the back is some 2-3 inches further back than the adjacent seat backs and.  The backs are not wobbly but the brackets seem to be positioned incorrectly within the frame.  It was also pointed out by the CM that the LHF arm attached to the chaise had caved in  along the top surface underneath the pillow cushioning.  The lounge has been well looked after and was clean.  The photos show shadows that may look like the lounge is dirty  but the shadows are caused by some severe pilling.  The CM had never seen a de-piller and appreciated being shown how to de-pill and the explanation as to why it happens.,Contacted Amart Customer Service to discuss the further requirements and was instructed by Emma to re-submit the quote. 28/9/2020 - Removed dust cover from chaise  removed arm from chaise and repaired broken timber and re-inforced with extra supports.  Installed premium lounge foam to chaise seat cushion and RHF recliner seat cushion.  Installed premium lounge foam to RHF recliner leg roll.  Removed dust cover from centre seat  removed hockey posts and kd brackets and re-aligned so back was sitting in the proper position and in alignment with the chaise seat on one side and the console on the other side.  CM happy.,2020-09-29 14:46:02,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Richelle Suna,2
Port Macquarie,PM,NSW,103008,2018-08-06,lee,Anthony,leeroy3_16@hotmail.com,0421060388,2020-08-03 12:53:36,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,2440,583610001,171121,Foam coming out from underneath  wobbly  gaps in seats  structurally not good.,120.00,LHF seat armrest framework has completely caved in. Every main seat foam is compromised. Both LHF and RHF mechs are compromised. Centre seats backrest fly for the puckered seam has torn internally. The RHF seats legroll foam and panel compromised.,Callout and report ONLY.,2020-09-29 14:53:26,Reselect,Frame,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Jodie Weir,2
Toowoomba,TW,South QLD,103316,2017-10-25,yvette,boikowski,yvette983@live.com,0405190054,2020-08-06 20:07:14,CHARCOAL - CRESSIDA - 2 Seater,4350,594220001,365531,As I mentioned in my last claim the mechanism for the chair on the left is struggling to open and close properly. Because this was not fixed with the last claim it has now gotten to the point where cogs have fallen out of the bottom of the chair when I open and close the foot rest. It makes a terrible grinding noise to use the mechanism  and the right side of the seat part feels weird whenever the mechanism is used. As this is now my third claim for this chair in only 3 years  I would like either a new chair or my money back.,90.00,Inspected lounge  found in well kept clean condition with following issues: 1. RHF recliner mech has failed and drive bar snapped 2. LHF mech is showing signs of imminent failure especially on full recline where it becomes noisy and jerky,Customer was not happy to have repairs done and indicated she wants a replacement or other alternative as lounge has repeatedly had issues. I indicated that this was not a decision I could make and it would need to be taken up with CC. I only had one mech with me as that was what the report was for so could only repair one side  spoke to Natasha who said to complete the repair if the customer was happy for this to occur. Told customer I was advised to make the repair but she said that she wanted to discuss with CC as not happy to keep the lounge due to consistent failures with it. Changed quote to I&R only,2020-09-29 15:13:49,Reselect,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,AMY BLATCH,Mahmoud Jeblawi,2
Prospect,PT,NSW Metro,103924,2020-03-05,Jatinder,Basra,bjatinder@yahoo.com,0430357330,2020-08-14 15:08:38,COFFEE - NIXON - 4 Seater Sofa with Chaise,2148,337650005,491928,Don’t know as I add above we don’t use much  Jus sit here after dinner for hour or so Even not much visitors coming because of COVID.,90.00,,,2020-09-29 13:38:23,Reselect,,,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Brenda Stewart,,2
Cairns,CN,North QLD,104106,2018-06-08,Cynthia,Boom,caboom000@gmail.com,0400252316,2020-08-17 14:35:28,CHARCOAL - ALFRED - Fabric Recliner,4870,584770001,398967,Recliners will not lock when closing the fabric under the recliners has disintegrated leaving constant cleaning which is driving us crazy some of the stitching has come undone in different areas,90.00,2 x Single recliner mech joints are worn Top stitching has come undone on the 3STR front of RHF armrest & LHF backrest All the dust cover has disintegrated and dropping all over the floor exposing the internal flys which CM thinks is daggy old material used. (Explained on the phone that this is just for internal fly’s that aren’t cosmetic). They have vacuumed the remaining dust cover off. The screws that hold the mechanism to the footrest aren’t put in straight. CM also thinks that the fabric coverings are fading and fragile. She says she cleans the lounge with the  SmartCare Fabric kit supplied. She expected the fabric was scotch guarded but she said it hadn’t. Surrounding areas are very clean and tidy. They do have a small dog. CM is not happy with the lounge doesn’t want it repaired because she thinks the fabric is inferior. She would prefer an upgrade.,CF + report,2020-09-29 15:39:23,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Richelle Suna,2
Cockburn,CB,WA,104111,2017-02-18,Amy,Fairman,Amyfairman@y7mail.com,0416041264,2020-08-17 14:53:18,JET - ASHLEIGH - 3 Seater Sofa,6171,534680001,246087,On the right side the back of lounge is broken and is always in recliner position   You can feel the broken piece of wood,310.00,The LHF backrest is leaning. The bottom kd panel of the backrest has delaminated causing the panel to weaken.,Gained access  to the area. Cut out timber piece  straightened the damaged panel and joined the two together.  The new piece of timber is providing the support that the damaged panel can no longer provide.  The backrest is no longer wobbly and is now straight.,2020-09-29 16:07:40,Finalised_technician,Frame,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Nicole Regester,2
Mackay,MK,North QLD,104141,2018-04-19,Paul,Sephton,seffie68@live.com,0477622117,2020-08-17 19:34:04,DARK GREY - SPARTACUS - Corner Lounge,4800,512030004,353617,2 of the seats have 'dropped' and the springs have gone in them and the seats sag. A spring has physically dropped out of one of the pictures. The back of the non reclining seat also moves.  Very difficult to show the seats dropping in a photo you have to sit on the them to 'feel' it.,140.00,The customer had a number of concerns with their lounge suite. Upon inspection the following faults were found:   LHF recliner.  Mechanism has dropped and needs to be replaced.  Block foam has separated from the pocket spring and sagged.  Underside of the legrest has fallen apart at the seams. Legrest upgrade required.   RHF recliner: mechanism has dropped and needs to be replaced.  Block foam has separated from the pocket spring and sagged.   LHF recliner with console: mechanism has dropped and needs to be replaced.  Block foam has separated from the pocket spring and sagged.  Pocket spring cell collapsed  one spring has worked loose.   No repairs were completed. In total the following repairs are required: 3 mechanisms  3 block foams  1 legrest upgrade  1 pocket spring cell,CSC - Declined Repairs,2020-09-29 15:52:16,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Richelle Suna,2
West Gosford,WD,NSW Metro,105911,2017-09-24,brad,Amson,Ammo1au@msn.com,0401440609,2020-09-10 11:10:02,GREY - JAXON - Corner Lounge with Chaise,2262,564160001,657814,The seam is cracking on all the loung,0.00,,,2020-09-29 14:11:43,Reselect,,,,,,,Brenda Stewart,,3
Mackay,MK,North QLD,106011,2020-05-29,Peter,Bradford,pkbradford01@hotmail.com,0426263615,2020-09-11 16:42:58,CHARCOAL - SENTINAL - Electric Recliner,4740,625770001,3363911,The recliner just stopped working today   I noticed the power light is off at back but all cords and power still connected  ,120.00,The customer had a concern with one single electric recliner having no power.  Upon inspection the power point on the rear of the recliner was only lighting up when the jug cord end was being bent to the side.,I tipped the recliner forward and disconnected the power input point.  It was removed and a new one installed after testing with the power cord.  The replacement one was screwed into position and the wires connected.  The recliner set upright and tested. It was fully operational.  The customer was happy with the repair.,2020-09-29 13:45:32,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Richelle Suna,2
Mackay,MK,North QLD,106161,2018-08-19,Elizabeth,Santo,liz.dodd08@yahoo.com.au,0447561970,2020-09-14 09:21:18,JET - MAGNUS - Corner Lounge,4740,531060001,361776,the back of the corner lounge doesn't line up with the rest of the lounge . It clicks when you lean back on it or sit ... and their is a unconformable gap between the back and bottom of the lounge.,210.00,The customer had a concern with the backrests not lining up on their lounge suite. Upon inspection  The KD brackets on most of the backrests were loose  and the KD posts on both armless units were bent.,I disconnected each module of the lounge suite and tightened the KD brackets on all. The two armless units had the dust cover underneath partially removed so I was able to remove the bent KD l posts from both units  and replace them with new ones.  The KD posts were tightened in position and the dust cover replaced. The backrests were clipped back on and the modules connected together.,2020-09-29 13:58:56,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Richelle Suna,2
Bundaberg,BG,South QLD,106257,2018-09-30,Alison,Cammelot,markandalisoncammelot@gmail.com,0400607077,2020-09-15 09:36:59,DARK GREY - SPARTACUS - Corner Lounge,4655,512030004,545626,Springs popping through where highlighted on pictures,200.00,Front block foam was very compressed and had fallen away from springs,Replaced front block foam. Repair complete,2020-09-29 14:06:42,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Rachel Coutlis,2
Tweed Heads,TH,NSW,106464,2017-07-14,Julie-Ann,Townsend,jatgem@gmail.com,0422574099,2020-09-17 12:15:02,LIGHT GREY - SPARTACUS - 3 Seater Sofa,2485,512010003,236584,The left foot part of the recliner chair not extending to normal position. Left chair foot rest sits lower then the right one. Mechanic for extending position seem to been faulty Recliner: Right side of recliner foot rest Mechanic has completely snap and broken in two recliner now has a slop when fully extended,250.00,Issue 1- Single recliner  mech has broken at weak point issue 2 - RHF recliner mech has bent beyond repair due to weak metal used for linkage.,Issue 1 - a new mech has been fitted issue 2 - a new mech has been fitted,2020-09-29 14:19:43,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,AMY BLATCH,Rachel Coutlis,2
Cockburn,CB,WA,106767,2020-08-19,Aleece,Srhoj,aleecesrhoj@hotmail.com,0403843117,2020-09-21 17:26:29,DARK GREY - HOLLOWAY - Corner Lounge,6164,658160001,309187,The fabric on the seats have started pilling up already and the filling of some of the seats has started to move around and become lumpy to look at and sit on,0.00,,,2020-09-29 17:15:33,Discount to Keep,,,,,,,Kesaia Tavake,,3
Auburn,AN,NSW Metro,106836,2020-07-20,Fadi,Zreika,Nooksnano@hotmail.com,0405558299,2020-09-22 14:26:58,LIGHT BLUE - ABBY - 2 Seater Sofa,2770,616160001,957387,When we sit on it there is a squeaking sound I’m worried that their is a crack in the wood  and on the left side when we sit it’s making us lean towards the middle it feels like the support is gone,0.00,,,2020-09-29 16:30:06,Changeover,,,,,,,Brenda Stewart,,3
Cockburn,CB,WA,106946,2020-07-07,Elliot,Williamson,E.williamson85@gmail.com,0404909331,2020-09-23 18:41:50,DARK GREY - HOLLOWAY - Corner Lounge,6123,658160001,308212,Couch was delivered on the 6th of august. It feels like the support in-between the two seats in the photo included is broken. There is some damage on the underneath side of the couch where ot feels damaged! Which is included in a photo. It sinks down alot when sitting there.   All of the seats are covered in lint build up which is very irritating. Included is a photo of the back rest coshins which are free of lint and a photo of tge seats which are covered in the lint.  Also the couch seems to have lost its firm feel on the damaged seats.  Thanks,0.00,,,2020-09-29 17:13:21,Changeover,,,,,,,Brenda Stewart,,3
Rockhampton,RK,North QLD,107005,2017-10-30,Chris,Johndon,chrisandcrystee@bigpond.com,0439740207,2020-09-24 15:19:42,BLACK - MILLENNIA - 3 Seater Sofa,4703,579010001,341153,Lounge 1:  the right seat  the  material has flaked or the colour has changed to a red/brown colour.  The USB port won’t work but the power points do.  The left electric buttons don’t work do you can’t put the recliner in it out or move the head rest.  Lounge 2 the right seat the material has flaked or the colour has changed to a red/brown colour.,0.00,,,2020-09-29 10:04:26,Reselect,,,,,,,Kaitlin Evans,,3
Waurn Ponds,WS,VIC,107010,2020-05-06,Katie,Wilkins,ktnt84@gmail.com,0407041723,2020-09-24 15:57:27,DARK GREY - HOLLOWAY - Corner Lounge,3250,658160001,857484,The fabric of this couch is faulty and has pilled all over. We don’t have any indoor animals and have no cause for the fabric to have deteriorated this much in such a short period of time. Apologies that the up close photo doesn’t give full account of how severe the fault is in the material. If you need another image please don’t hesitate to ask.  Kind Regards  Katie,0.00,,,2020-09-29 10:17:25,Non Manufacturing,,,,,,,Kaitlin Evans,,3
Cairns,CN,North QLD,107067,2019-01-22,John,Harris,jonmon@ozmatrix.com,0417059300,2020-09-25 12:38:04,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,4870,534600001,399296,I believe a bolt that secures the recliner seat has fallen off or has loosened please note this is the second time this has occurred,0.00,,,2020-09-29 09:02:15,Reselect,,,,,,,Jodie Weir,,3
Auburn,AN,NSW Metro,107107,2020-07-20,Fadi,Zreika,Nooksnano@hotmail.com.au,0405558299,2020-09-25 17:48:33,LIGHT BLUE - ABBY - 3 Seater Sofa,2770,616170001,957387,On the three seater we sat both my wife and I on the lounge at the same time and on the left side we heard a loud cracking of wood sound. I have checked and felt the lounge for any sharp wood but didn’t feel anything. We are also experiencing a lot of problems with the pilling  which is all over the lounge on the handles and back rest and seating. We have had it shaved off many times and it has come back every time. We don’t want to damage the fabric by overdoing it. I am concerned that the crack in the sofa gets worse.,0.00,,,2020-09-29 16:45:12,Reselect,,,,,,,Rachel Coutlis,,3
Auburn,AN,NSW Metro,107169,2020-07-25,Ahmad,Rawas,arawas01@hotmail.com,0421892011,2020-09-26 21:23:52,BLACK - CANNON - 3 Seater with Inbuilt Electric Recliners.,2134,661190001,958598,Hi Team  Their are 2 critical defects I picked up on after feeling back and neck pain i inspected the couch as this was the only new item purchased very recently. I noticed that the neck section of the couch tilts back now when i don't use recline.  i specifically checked this in store and spent over an hour testing comfort. Then i noticed the right hand side of the couch actually tilts right not straight and the back does not sit straight. Nothing like how this course looked like in store. Speaking to Johnathan from the store he assured me this was of great quality and comfortable  and I must admit I did also feel that when i was trying this in store over 2 visits before the purchase was made. He told me it is very strong framing etc and said that each seat has a capacity of 200kg (not that i need this off course but it was more him showing me how strong the frame is).    I am mortified to experience these defects with the couch and I have only had it for 2 months. This should not hap,0.00,,,2020-09-29 17:42:08,Reselect,,,,,,,Catherine Sal,,3
Preston,PN,VIC,107191,2019-06-23,Melissa,Di Biase,Mdibiase@morrisonkleeman.com.au,0408136951,2020-09-27 13:05:59,BRUSHED ACACIA/ GREY - HOXTON MK2 - Dining Chair,3082,629090001,848417,All the dining chairs are falling apart. The timber has split for some reason on several chairs with the back is not secure as photos will show. They are not save to sit on as I feel they will give way soon. One of the chairs  the bottom leg just fell off.,0.00,,,2020-09-29 16:53:33,Reselect,,,,,,,Nicole Regester,,3
Cannington,CT,WA,107210,2019-01-07,Jessica,Taylod,uptowngirljess@hotmail.com,0447376698,2020-09-27 16:58:49,GREY - BONZA - 3 Seater Sofa,6057,515110002,521635,Both my Bonza 2+3 seater the arm chairs are sunken in like the structure has gone.,0.00,,,2020-09-29 10:27:21,Changeover,,,,,,,Jodie Weir,,3
