STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Wagga Wagga,WG,NSW,68991,2018-07-14,Tori,Morley,Torimorley311@gmail.com,0408220723,2019-10-17 09:40:32,CHARCOAL - SPARTACUS - Corner Lounge,2642,512030002,803675,Spring is coming through  cushion Timber board at back of seat making way through cushion and becoming uncomfortable.,350.00,Issue 1: The LAF seat on the 3S sofa has compressed & you can feel the pocket springs. I inspected underneath & noticed the foam across the front of the seat cushion has flattened.  Issue 2: The filling in the two backrest sections on the 3S sofa have also flattened. When the customer reclines back they can feel the timber frame across the bottom edge of the back section.,Issue 1: I replaced the compressed foam insert with a new one supplied by Amart. Issue 2: I inserted some booster foam to the backrest section & glued some foam to the timber frame to help soften the frame. This was completed to both backrest sections.  ID label: 201800883,2020-02-25 10:47:29,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,AMY BLATCH,Kaitlin Evans,2
West Gosford,WD,NSW Metro,72386,2019-01-29,Michelle,Sternbeck,Shellysternbeck@gmail.com.au,0418476683,2019-12-01 15:30:23,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,2259,610990001,681232,A few months ago I noticed the leather bubbling. Yesterday I noticed a hole in the leather which is positioned behind my calf. Also when reclining it makes a clunk sound then a spring sound. We never wear shoes  in the house so cannot be from that.,750.00,Customer had reported an issue with the leather on the legroll and a potential issue with the mechanism catching  when operating. On inspection  I checked out both issues and found the following: MECHANISM: I tested the seat out and could feel something catching. When I tippped it onto it’s back  I found a bolt on the carpet. I checked the various fixing points and found that the bolt had worked its way out of the LHF side of the mech  where it’s attached to the frame. On the opposite side  the bolt  was protruding out and the mech was catching on it. LEATHER LEGROLL: Inspecting the legroll  there’s a substantial amount of crazing and cracking  which has also formed a hole. There’s no other evidence on any other panel on either recliner  apart from this legroll. The leather is generally clean. I’m of the opinion that the leather used on the legroll panel is an inferior variety (possibly belly)  which is very prone to this type of damage.,1) To prevent any damage to the mechanism  I resecured the bolts back in firmly  tested  all OK 2) The leather damage can only be fixed by replacing the full legroll panel. I’ve submitted a quote to do so. UPDATE 12/02/2020 I returned to the customer on 30/01 to dismantle the LHF recliner and remove the seat section. I took this back to my workshop to strip off the leather. I then took to my upholsterer to sew in a new leather legroll panel. Once completed  I put everything back together and returned to the customer today to reassemble the recliner. However  in the meantime an issue with the RHF recliner appeared  which the customer texted me about. The left mechanism arm is bent  meaning it doesn’t open/close smoothly and jolts. It also doesn’t sit flush. Apparently only the customer uses it. The mechanism needs to be replaced on that recliner. I’ve adjusted the quote again to reflect that. UPDATE: 24/02/2020 I removed the existing mech on the RHF recliner and installed a new one.,2020-02-25 11:58:11,Finalised_technician,Cracking,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Rose Tandy,2
Campbelltown,CM,NSW Metro,74617,2018-08-10,Michel,Haleblian,mhaleblian@aapt.net.au,0400993559,2020-01-03 13:47:01,BLACK - ALBERTA - 3 Seater Sofa,2571,577690001,807779,Reclining foot stool does not close/ fold back into place properly. Not flush with front of lounge. Not sure what caused this.,192.00,Bent mech,Replace mech,2020-02-25 12:43:11,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,AMY BLATCH,2
Penrith,PH,NSW Metro,74635,2016-06-12,Trudi,Nicol,Trudi.downes@gmail.com,0416256696,2020-01-03 15:39:05,BLACK - MICHELIN - Theatre Suite,2567,533290001,985354,Right hand side of couch Auto footrest can not be put back in. We reported a fault in November for the same issue (claim number 71845) and the tech Geoff came out and when he fiddled around underneath the mechanism started working again  so he did not replace or repair. Obviously still faulty and needs full repair properly. We are moving soon and need the chair fixed ASAP to enable removalist to take it.,290.00,The first time I attended to this job  the recliner was stuck in the extended position. I spent considerable time trying to ascertain what was wrong as the switch was registering but was not moving the mechanism. I dismantled the motor  and inspected the mechanism to see if there was a fault in the movement. I couldn't be sure. In the end I cable tied the recliner shut  disconnected power and ordered some parts  including the switch. The second visit  I firstly reassembled the mechanism and motor and restored power to the switch and then noticed that the switch was working fine. I was then able to check the mechanism properly and it was operating fine. I tested the operation of recliner several times and there was no fault. Because I had moved and checked so many things I figured it must have been an earth problem or some odd thing so I left it at that. I noticed the customer commented that I didn't repair or replace anything which is rather misleading. She wouldn't have a clue.,OK . So this visit I found the recliner stuck out again. I replaced the controls which didn't work. I then tried the original controls and it works again. So I will re order controls and hopefully these actually work. Maybe I should replace motor as well. Final visit replaced electric controls and motor.  Everything seems to be working.  Cm is happy with results.,2020-02-25 12:46:12,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Vaishnavi Ravichandran,2
Hoppers Crossing,HG,VIC,74758,2018-09-19,Heather,Raunik,heatherraunik@icloud.com,0419501141,2020-01-05 09:41:45,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,3212,610990001,90791,We haven’t used the couch for about 6 months as my husband likes to sit in the lounge with the gas log heater. He sat in the right hand side and it was fine. But he moved to the left hand side so he could charge his phone at the power point. When he reclined the chair it made a clunk noise and we noticed that the foot rest while reclined was on an angle. We are unsure of why this has happened as like I said we haven’t used the room or couch for 6 months and we don’t move the couch as it is to heavy to move.,130.00,Customer concerned about a clunky noise when opening the recliner  they were also concerned about the angle the foot rest was sitting on. Upon further inspection it showed that the piece on the mechanism that connects to the foot rest was hitting the seat frame when opening  this in time has caused the mechanism to bend.  More than likely the customer has got out of the recliner without closing it.,Replaced mechanism and repositioned the mechanism bracket that connects to the foot rest,2020-02-25 13:00:15,Finalised_technician,Mechanism,Customer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Jackie Moyle,2
Munno Para,MA,SA,74908,2019-08-15,Chloe,Saunders,cj8482@yahoo.com,0422691774,2020-01-06 14:20:56,CHARCOAL - MADDEN - Rocker Recliner.,5109,657880001,825105,My recliner is sitting lower on the right side. When reclined the foot part is on a slant. It’s like the whole right hand side is slanted. No idea what caused this to happen. Just using my chair like a normal chair.,170.00,Mech broken on rocking recliner. the latch part of the original mech is riveted in place  the parts supplied did not have a latch on it and was not supplied with the mech. the part needed is different to the normal latching system because of the rocking section.  Due to how badly damaged the mech was I needed to fit the new mech. I can not get the reclining action to work as I can not attach a lever action to it.  I will need either the part sent out or an assembled mech to fit wit the latch already on the mech. Can someone from Amart please let the customer know what will be happening as she is a little frustrated. Thanks.,Replaced mech.,2020-02-25 09:29:46,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Rebecca Parfitt,Mahmoud Jeblawi,2
Oxley,OX,South QLD,75060,2017-08-09,connie,Briscoe,con.lon@bigpond.net.au,0402068618,2020-01-07 16:48:07,BEIGE - MILLENNIA - 2 Seater Sofa,4118,579000002,419681,The material stitched to zipper keeps breaking .,90.00,2RR console: 1. Lhf R  bolts securing f/rest are too long  protruding through f/rest board and torn stitching and leg roll lining on both sides.  Cm inspected closer and raised additonal concerns: 2RR console: 2. Rhf R  bolts securing f/rest are too long  protruding through f/rest board. 3. (After repairs conducted) Lhf arm  adjacent to cupholder  surface in peeling and flaking. 4. (After repairs conducted) Lhf R  h/rest also starting to flake. - cm claims to clean the lounge once a month using smart care products  approx half left in containers. - cm just recently cleaned and noticed the surface issues. Clean test revealed some visible surface dirt but not excessive.  3RR: 4. Rhf R  bolts securing f/rest are too long  protruding through f/rest board. 5. Lhf R  bolts securing f/rest are too long  protruding through f/rest board.  - apart from the above issues  2RR console is in fair condition  3RR is in very good condition.,Quote: - CF  QR - CF x2 (pick up and delivery) 1. Repair leg roll stitching  supply and install new fasteners. 2. supply and install new fasteners. 3. CS2 4. CS1 5. supply and install new fasteners. 6. supply and install new fasteners.,2020-02-25 13:37:12,Reselect,Cut/Tear,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Richelle Suna,2
Mackay,MK,North QLD,75216,2018-06-19,Sherri,Genninges,s_mcnichol@live.com.au,0438951981,2020-01-09 08:24:53,BEIGE - THEODORE - Recliner,4740,577520002,355608,On the 08/01/2020 I noticed a greyish mark on the recliner.  On closer inspection the top layer has peeled away.  I have no idea what could have caused this damage.  The recliner (and additional corner lounge) were rarely sat on in the first year of it being in our house (as we have another tv room).  Since having my baby in July I use the recliner perhaps 5-6 times a day  for 20 minute sessions  to breastfeed the baby.  Other than that the whole setting is used very infrequently.  Food and drink is banned from being consumed on the lounge and we are very strict about what can be taken near it.  We have treated the whole setting with great respect.  I had it in my list of jobs to do to treat the leather as it had now been being used (although infrequently) for approx 6 months.  We are concerned that if this has happened to the recliner (which is really the only chair being used at this point) that it could also happened to the corner setting at some point once it is used more often.,90.00,The customer had a concern with some paint peeling off on the headrest area of a single recliner. Upon inspection it seemed the only patch of peeling paint was on the headrest of the single recliner.   I conducted a clean test on the area next to the peeling  and only a slight amount of dirt came away.  The lounge appears to be in excellent condition and well kept. I asked the customer for their cleaning products. She produced a smartcare cleaning kit  both of the bottles felt 4/5 full.  The headrest area of the single recliner has a slight cloudy appearance to it  we have seen this before when body oils have not been cleaned off the leather. The bare leather where the paint has peeled has a shiny look to it. We’ve seen this before when body oil is absorbed into the leather.,a repair is unable to be done on the section as the paints will not hold to the surface with oil absorbed.,2020-02-25 13:44:34,Finalised_technician,Peeling,Customer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Richelle Suna,2
Auburn,AN,NSW Metro,75220,2016-12-27,Champa,Kharel,Ckharel88@gmail.com,0406218211,2020-01-09 09:06:36,BLACK - MARISSA - 3 Seater Sofa,2131,548490001,817016,The upper part of leather being peeled off Like skin. I have always looked after it very well and have not used any chemicals in the product.,90.00,Issue description  The upper part of leather being peeled off Like skin. I have always looked after it very well and have not used any chemicals in the product.   CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 CLEAN TEST 100% LEATHER - Q&R $20.00 1 $20.00 Total: $90.00,On inspection  the customer complained that peeling leather on the LHF and RHF seat and it starts to show on the middle seat as well.  Spot test was dirty and CM mentioned that dirts will transfer to white cloth if it was not dry.  In my opinion  it was cause by lack of maintenance as CM only wiped down dust during the time.  Report only,2020-02-25 13:51:59,Finalised_technician,Peeling,Customer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Kaitlin Evans,2
Beenleigh,BL,South QLD,75268,2017-06-01,Lisa,Lossie,tonyandlisa2010@hotmail.com,0428245563,2020-01-09 14:05:10,BLACK - SAN MARCO - Leather Electric Recliner,4285,511280001,111713,The leather on this single leather chair is spotted we are unaware of how this has happened.  This is the only chair affected and only the area and only on the edging covering a 20cm area.  We noticed this a couple of months ago.  Thank you.,584.00,1. 1st single R  pigment peeling on seat top  inside of rhf and lhf arms. Customer unsure of direct cause  it is the chair that she uses most. Caused by intercoat adhesion failure.  - clean test revealed visible surface dirt (also present on other seats but not so extensive issue present)  feel does not indicate perspiration or body oil damage. - the above issues are also present on the 2nd single R seat top seams and on the seams of the middle 3RR seat top but customer did not raise any concern with these seats.  19/2/20: 2. Upon pick up and removal of back  cm noticed that there was a tear in the rear seat lining caused by a framing staple that had been misfired and was protruding from lower b/rest frame. Additional LR1 required to hand sew new rear seat border.,Quote: - CF  QR  km charge (40km) - Cm's daughter is asthmatic and is concerned the spraying may trigger an allergic reaction  off site repairs required. Will likely be picked up from cm's new house in woodhill. - CF x2  km charge (7km) x2 1. Recolour full seat top  surface repairs on 2x arms.  19/2/20: 2. LR1 (hand sew new rear seat border).,2020-02-25 14:12:49,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Richelle Suna,2
Osborne Park,OP,WA,75341,2017-05-06,Victoria,Lockyer,Victoria_Lockyer@hotmail.com,0438607285,2020-01-10 10:06:15,BEIGE - MANNY - 3 Seater Chaise,6152,534740002,217214,Uneven cushioning  is sagging quite unevenly especially in the RHS. Unappealing to look at  always covered with pillows/ blankets to try and cover up.,90.00,There are four  issues with the sofa  1- the end section of the chaise suspension rail has snapped  2- the fly between the two seats on the RHF section has come lose and the fabric has lifted. This gives more surface area on the seats and causes wrinkles/creasing on the seats. 3- the seat section on the chaise leans inward as the foam has compressed. 4 thr fabric on the lhf inner side of the two seater has started to fray.  The sofa is looked after and in reasonable condition,Report,2020-02-25 14:37:11,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Casey Young,2
Benowa,BE,South QLD,75350,2019-12-04,Maryam,Omar,sahar_omar21@hotmail.com,0416369785,2020-01-10 11:26:38,DARK GREY - TRAFALGAR - Corner with Chaise.,4209,657960001,566014,Fabric threads have loosened  fabric appears much thinner than the one in store and white threads have become undone.   Unsure as to what has caused the damage?,90.00,The lounge is piling pre-maturily on most of the seat cushions. This is manufacture caused and the pilling is too small to shave and would not be able to be removed. Customer also is complaining that 2 of he main used cushions have already sunken in  causing the fabric to puddle between the seats. To repair will need to boost the seat cushions. Please see quote for foam repairs only.,Quote declined. Closing job.,2020-02-25 14:42:13,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Mahmoud Jeblawi,2
Rockhampton,RK,North QLD,75413,2017-10-30,Kylie,King,spinningitup@hotmail.com,0423479822,2020-01-11 07:39:20,BLACK - DELILAH - Corner Lounge with Chaise,4680,548470001,341096,Material peeling. Flakes of paint coming off. Previously has been treated and is happening in the same spots as previously claimed,20.00,As requested  we visited this customer to assess the flaking issue that has started to happen again on their 3 seater unit on their modular.  This issue was repaired 15 months ago from the topcoat flaking. However  we noticed the flaking is now not limited to the front sections only (previously repaired)  it is also starting to flake on the back rear panels (not previously repaired).  At the time  we thought it was unusual that it had happened within such a short period. We suspected an issue with tanning process and possibly an adhesion problem  but at the time ( 15 months ) we thought we had caught it early and did a cosmetic repair. The most prudent action. After seeing the same issue arise  we are now convinced that it is and was an adhesion issue at the foundation of the tanning / colouring process of this leather and was potentially able to re-occur. When the underlying adhesion is satisfactory  we generally never see any issues with retouching. It is the one thing we cannot see,We can always do repairs on the surface  but we can never guarantee what will happen under the manufactures paint!  Due to what we have now seen  if this is repaired again  we can almost guarantee  that it will peel again.,2020-02-25 14:54:49,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Catherine Sal,2
Toowoomba,TW,South QLD,75434,2018-12-08,Emily,Smith,s_emily@hotmail.com,0417126016,2020-01-11 11:01:24,CHARCOAL - CHASER - Corner Lounge with Chaise,4343,527490002,382747,My partner sat on the couch and it we heard a snap/breaking noise. We believe the inside Fran has broken.,230.00,Arrived to inspect and report and suite  and customer said that a couple of more things had happened since she lodged claim  and she pointed out other problems that occurred. 1. On rear backrest of l.h.f recliner there was a bulge in rear of backrest where a zig zag spring has become unfastened and penetrated through cardboard frame liner  and almost through cover. On further investigation I found that bottom zig zag spring had also slipped out of fastener.  I explained to customer that I understood she didn’t want suite repaired  but  on items that where going to cause more damage or cause an injury  that I had to either repair or make safe. Also found that KD brackets where loose because of loose bolts and mechanism was clunky because it has collapsed on left side. Also inspected armless seat that customer originally complained about  and found that  front seat frame /zig zag spring  has broken on knot in timber and then been dislodged from fasteners on both sides.,Inspected suite   repaired backrest zig zag springs  that needed to be repaired before they caused more damage or a health & safety issue  also tightened bolts on KD brackets of backrest.  Also  found that  recliner mechanism of this l.h.f  recliner also needed to be be replaced as it has collapsed on L.h.f side. Inspected  reported and quoted  tried ringing C.S.Centre  was on hold for  11.  Minutes   Told customer that I would submit  report & Quote and some one would be in contact. Apart from the aforementioned problems  suite  appeared to be in excellent condition & well cared for,2020-02-25 15:03:39,Reselect,Frame,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,AMY BLATCH,Ben Stephens,2
Penrith,PH,NSW Metro,75440,2015-03-14,Anthony,Dries,Living-fan@hotmail.com,0416410780,2020-01-11 11:28:47,CHARCOAL - SPARTACUS - 3 Seater Sofa,2770,512010001,958612,As pictured the reclining chairs hinges has snapped off both recliner chairs.  can’t use leg rest no more.  No extra pressure was applied only legs been used on leg rest. The lounge cushions have all sunken down due to wear and tear  cushions should have last longer than expected.,250.00,- Attended customers residence to repair lounge. - Upon inspection found both single seaters had damaged mechs  one was bent & the other was snapped. This is likely due to design of mechanism in lounge  the mechanism is narrow compared to the width of the foot rest  therefore often customers close with legs at the outside of the foot rest causing the mechanism to not be supported on closing resulting in it bending  continued use while bent has resulted in it breaking. In addition customer are of a larger build which could have contributed to the issue. - Likely cause - Manufacturing - In addition 3 seater both seat bases are starting to collapse & separate in middle where seats meet. The foam around the sides of the pocket springs have collapsed. Based on the age of lounge & size of customers the collapsing is within wear & tear limits. - Likely Cause - Normal Wear & Tear - Lounge was in very dirty condition. Spiders living in it. Dirtiest lounge & home I have visited.,- Replaced both mechanisms. All fixed. - Seat bases can be replaced however I believe this is wear and tear.,2020-02-25 15:19:13,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,PAUL JULIEN,2
Braybrook,BK,VIC,75446,2017-08-08,Rickylie,Tabone,rickylie.dianne@gmail.com,0421005032,2020-01-11 12:44:11,CHARCOAL - SPARTACUS - Corner Lounge,3429,512030002,91277,This is the second time the same issue has occurred with this couch. One recliner is hard to open and shut. When it opens it tilts to one side.   All the recliners in the couch lean back and slightly tilt.,210.00,1) Customer complained that a recliner is not working properly. On inspection I have found out that the LHF recliner of a 2 seater lounge has bended. External force from the customer has caused the damage. There is no other damage in the recliner frame or suspension. Likely cause external force 2) Customer also complained that the back of another recliner has tilted on one side and wobbly. On inspection I have found out that the KD brackets of the recliner are loose. This is a normal wear and tear. Likely cause normal wear and tear.,1) I have replaced the bended mechanism. All fixed customer happy  2) I have replaced the loose KD brackets. All fixed customer happy,2020-02-25 15:33:23,Finalised_technician,Mechanism,External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Kaitlin Evans,2
Mackay,MK,North QLD,75460,2016-10-28,Anthony,Proberts,bert79@live.com.au,0458954281,2020-01-11 14:55:08,COFFEE - RUMPUS - Corner Lounge with Chaise,4740,417080002,324060,The stitching between the cushion and main frame has come undone. We have had this same issue on another part of the couch before. When we had it fixed last time the repairers said that it was only single stitched. We only use the couch for watching television. We do not jump or  bounce on our couch.,180.00,The customer had a concern with some stitching letting go holding the backrest cushions in place in between the two backrest cushions on the two seater module of the lounge. They have previously had the same repair done on different cushions. Upon inspection it seemed the stitching holding the cushions in place had broken and unravelled along the top of both cushions approximately 20cm.,To repair this I first tied off the broken thread ends so they would not continue to unravel. I then used a double thread double needle technique to repair the broken stitch and pull the cushions back against the backrest. Once finished the stitch was tied off and the ends were hidden. The two areas that this repair had been required on where the two most used areas on the lounge. Once completed I inspected the other seats for any signs of breaking threads  or unravelling stitches. But none were visible. I tugged on each cushion to check but all were held in place properly. We were given instructions to sew the remaining cushions to prevent future call outs  but nothing was needed. The customer was happy with the repair,2020-02-25 15:37:36,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Rose Tandy,2
Moonah,MH,TAS,75518,2018-09-30,Sharon,Taylor,Sharon.cranfield@hotmail.com,0447363696,2020-01-12 13:42:40,LIGHT GREY - SPARTACUS - 3 Seater Sofa,7030,512010003,445472,Two screws holding in support under foot rest have fallen out - they fall out when put back in place with screwdriver and i cannot secure them,160.00,On inspection the customer complained that the screws came out of the knee roll support rail.  I repaired by rescrewing  the rail on. Lounge in good condition,job done,2020-02-25 15:57:21,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Casey Young,2
Campbelltown,CM,NSW Metro,75557,2018-11-25,jason,burke,jayburke1978@hotmail.com,0432370190,2020-01-13 06:27:03,CHARCOAL - SPARTACUS - 3 Seater Sofa,2560,512010001,816048,right hand sde will not open,90.00,issue 1. LHF recliner frame broken. Issue2. LhF mech bent Issue 3. LHF  pocket springs collapsing. Issue 4 RHF pocket springs collapsing. Issue 5 RHF mech,Q & R,2020-02-25 15:59:44,Reselect,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Olwen Silversides,2
Capalaba,CA,South QLD,75658,2018-08-11,george,pastellas,gspastellas@outlook.com,0414074909,2020-01-13 16:39:52,CHARCOAL - CHASER - Recliner,4159,510660002,425825,Both recliners have a base problem of the cushion one has clasped at the back and is exceptionally uncomfortable and the other has collapsed on the rh side so in conclusion both seat bases need to be repaired,90.00,report and quote.,The seat foams on both recliners is very soft  all springs are good the first recliner is the lhf side of the seat is lower than the right  and the 2nd recliner is like the seat foam is not long enough to go under the back cushion and there is a huge gap between seat and back. i could add extra foam to rear of seats providing there is enough cover to do so and also add more loose fiber to bolster plus booster foam under both seat foams . but i cannot guarantee that it would work out and customers satisfaction.,2020-02-25 16:03:28,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Richelle Suna,2
Capalaba,CA,South QLD,75704,2019-02-02,Robert,Byrne,408robrocket@gmail.com,0415169070,2020-01-14 09:14:34,GREY - CANNES - Theatre Suite,4157,604880001,433728,The foam on this lounge is of low quality and has compressed and is uncomfortable. On one of the end lounges a zipper underneath has torn apart for the second time and the foam is pushing out,90.00,The leg roll zipper has popped open on the lhf  recliner  plus the leg roll foam on the rhf recliner compressing leaving a dint.,Customer does not want a repair but to upgrade on a better lounge suite.,2020-02-25 16:21:03,Reselect,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Richelle Suna,2
Rockhampton,RK,North QLD,75919,2016-10-22,Leo & Elaine,Rebel,dayreb@bigpond.com,0431717368,2020-01-15 18:50:08,BROWN - CHASER - Recliner,4680,510660001,324825,Material on side on chair beside seat /under armrest has perished and leaves holes for things to fall through and drop into bottom of chair and can’t retrieve them,140.00,The internal fabric on both LHF and RHF armrests on this single recliner has stretched and has now torn into holes. Sorry the photos are a little unclear as these areas are extremely difficult to photograph. The fabric is like felt and very soft. The other recliner is almost doing the same thing. Unfortunately  there is no easy repair (we have never seen this issue before) Apart from skinning both armrests and replacing the failed fabric. This would be fairly expensive and not very cost effective. This customer would be open to other options rather than repair as they find the chairs very uncomfortable and hard to close,Customer does not want repairs.,2020-02-25 17:41:07,Finalised_technician,Gusseting (External),Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Naomi Hughes,Richelle Suna,2
Cairns,CN,North QLD,76509,2019-01-13,Suzan,Mahmut,dsmahmut1@bigpond.com,0408987733,2020-01-22 08:13:00,BLACK - THEODORE - Recliner,4870,577520001,408082,The Leather Doctor came to my house to assess another recliner and I also mentioned this one and he said I would have to put in another claim. This recliner one of the stitching lines is starting to fray and at a fold of another the leather has peeled off and there also looks like it has a slight crack in the leather.,90.00,The top stitching thread is fraying. This is likely caused from wear - clothing  feet. The leather on the leg rest  however  has started to crack. The pigment on the leg rest raised seam is lifting. Spot clean on affected area lifted very little dirt and same on a non affected area. Sticky tape test lifted nothing.  CM says she cleans the lounge using LD products (she purchased Care Kit from us) every school holidays. They have no pets and children are teenage years. No one is on any medication. The chair doesn't feel oily or tacky. The 2 recliners and 3STR look very clean and tidy as are the surrounding areas. The panel on the leg rest will need to be replaced.,CF + report,2020-02-25 15:56:26,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Brenda Stewart,2
Caringbah,CR,NSW Metro,77558,2019-12-27,Hassan,Tanana,htanana1967@hotmail.com,0402963397,2020-02-03 14:06:13,DARK GREY - ABBOTSFORD - 3 Seater,2218,665390001,61003,The armrest of the lounge  it’s broken under the cloth material   it has very thin timer under the cloth material it’s broken,0.00,,,2020-02-25 12:12:21,Changeover,,,,,,,Mahnaz Reza,,3
Springwood,SW,South QLD,78367,2015-01-08,Kath,Baillie,k.kbaillie@bigpond.com,0438725730,2020-02-12 15:12:35,BLACK - BRAMPTON - Leather Recliner,4112,512620002,166950,End broken off the Bowden actuation cable at the trigger end. Unsatisfactory attachment of knob to actuation cable.,110.00,On inspection; One of the four recliners  the trigger cable was broken. Rest of the recliners in excellent condition.,Inspection and report; Removed broken trigger and replaced with new.,2020-02-25 16:25:41,Finalised_technician,Trigger/Cable,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,AMY BLATCH,Leigh Gerry,2
Joondalup,JP,WA,78956,2017-04-17,Lynda,Siviour,lynda.siviour84@gmail.com,0433556799,2020-02-19 17:49:11,GRAPHITE - WHITSUNDAYS - Corner Lounge with Chaise,6034,510510001,887187,One of the legs at front of lounge is cracking. I think from just sitting on it but also its possible that it had a hairline crack in when we first got it and has just got bigger over time.,0.00,,,2020-02-25 16:26:24,Finalised_no_technician,,,,,,,Jacob Faria,,3
Osborne Park,OP,WA,79008,2019-04-18,Mohammed,khan,imran1979786@gmail.com,0449786256,2020-02-20 13:29:47,BLACK - COHEN - 2 Seater,6061,635630001,251048,today i noticed that this sofa's  leather is also start  peeling off    although  it's minor   but it start  peeling off.,90.00,,,2020-02-25 17:26:00,Finalised_no_technician,,,,,,,Jacob Faria,,3
Auburn,AN,NSW Metro,79062,2019-06-02,Zeinab,Salam,fawzigabr@hotmail.com,0403873787,2020-02-21 11:30:38,WHITE - CHANELLE - King Bed,2200,564230001,912830,As I was turning the mattress around I found out that the two wood pieces are broken  we don’t know how or when it happened. I’d like a replacement for these two woods to avoid any further damage,0.00,,,2020-02-25 19:14:39,Changeover,,,,,,,Jacob Faria,,3
Townsville,TV,North QLD,79140,2019-12-10,anthony,brown,atbrown67@bigpond.com,0439543523,2020-02-22 14:01:58,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4850,584780001,390154,There is a piece of timber that supports underneath the seat and the springs.  It has broken in half and has pierced through the fabric.  I believe there was possibly a knot in the timber which has caused it to be very weak.,0.00,,,2020-02-25 13:46:50,Changeover,,,,,,,Jodie Weir,,3
Cairns,CN,North QLD,79148,2018-12-11,Gemma,Paisley,gemmapaisley@hotmail.com,0402113899,2020-02-22 14:59:58,WHITE - CHANELLE - Queen Bed,4869,563450001,410233,4/6 support legs that secure onto the support beam are falling off. The threading has detached from the support leg causing them to slip and fall out. The result of this is that there is no support under the base of my bed.,0.00,,,2020-02-25 11:14:44,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Cannington,CT,WA,79316,2018-06-28,Zelimir,Popovic,Nevenasakic682@hotmail.com,0423512486,2020-02-24 18:11:32,TAUPE - NOTTINGHAM - Dining Chair,6031,613370001,910926,The issue is that i sat down on the chair and felt like i am about to fall through.,0.00,,,2020-02-25 13:55:43,Changeover,,,,,,,Vaishnavi Ravichandran,,3
Yamanto,YO,South QLD,79321,2019-11-03,Amy,Kozak,a_minge@hotmail.com,0411493521,2020-02-24 19:23:58,NAVY BLUE - KELLER - 3 Seater,4305,603570002,754299,There is a very sharp piece of steel (like a nail) sticking out of the couch between the bum cushion and back of couch. This piece of steel has the potential of cutting fingers very severely (especially my child’s),0.00,,,2020-02-25 19:16:02,Changeover,,,,,,,Leigh Gerry,,3
