STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Auburn,AN,NSW Metro,54653,2019-04-04,Joanne,Testa,testaj@stgeorge.com.au,0403010252,2019-04-12 15:32:48,ASHLEIGH Electric Recliner,2031,534610001,932459,Lodging OBO cm - recliner not working,310.00,The LHF single recliner wasn’t operating. I installed a new control that was supplied however it still didn’t work which leads me to believe the motor is faulty. All leads are showing power including the control leads. This is a manufacturing issue.,I installed a new button control.  I installed a new motor.  All fixed  customer happy  no further action required.,2019-06-06 16:24:07,Finalised_technician,Motor,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Vaishnavi Ravichandran,2
Coffs Harbour,CH,NSW,55880,2017-06-01,Lauren,Latter,lauren.louise1@hotmail.com,0447664225,2019-04-30 13:30:17,Alberta Corner Suite,2450,57875,227777,Outter recliners Seat has foam all bunched up under leather. It is lumpy to sit on. Next seat along from outter recliner has backing loose and falls back further than the rest of lounge suite.,240.00,On the far LHF recliner seat  the top liner foam is compromised and bunched up in the middle. Possibly due to lack of or compromised glue. Also  backrest on the seat second from the left was wobbly  internal fasteners loose.,Foam replaced. Backrest bolts refastened (although backrest wasn't a hundred percent square  customer was happy as long as it was stable.,2019-06-06 15:10:41,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Chris Macdonald,2
MacGregor,MG,South QLD,56607,2018-12-02,Jasmin,Maksumic,Jmaksumic7@gmail.com,0431915504,2019-05-10 19:53:41,Optimus 3 seater featuring 2 electric recliners,4119,62582,343500,On the 2 electric recliners the leather on the hand rests is already showing wear and tear.. On the 3 seater recliner the cushion on one of the seats has sunk in.,90.00,The customer had two issues.1 lack of support in rhf recliner seat on three seat sofa. Inspection revealed no manufacturing issues. The foam has slightly compacted as this seat is one of the most used seats. Normal wear and tear at this point in time. The customer pointed out missing covering on both arms of the 2 seat sofa. Inspection revealed the following. The lhf arm ( used by the female customer) has a large area of damage to the covering on the rhf front side of the arm. Small amount of damage to the same are on the rhf arm. Rub test - no covering came away. When a flap of the damaged area was pulled it didn't come away if actual broke in half. The backing fabric can be seen in parts which points to a scraping or gouging action. The grain pattern around the areas has changed which would support the above. I can't identify the exact cause of the arm issue but it is not just plain peeling. Will call csc to discuss.,Report,2019-06-06 14:00:37,Finalised_technician,Peeling,External Force,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natasha Smith,Ash Monaghan,2
Bankstown,BN,NSW Metro,56624,2018-08-26,Fay,Chabchoul,faychab@hotmail.com,0412095697,2019-05-11 11:42:20,SALOON 2 Seater with 2 Inbuilt Recliners,2207,59095,896379,Recliner joints jammed when releasing and retracting in place. Joints are rubbing against each other. Residue is found afterwards showing it’s been grinding. We believe it’s an issue with the arm rest  when we lift the arm rest the recliner retracts. As you can see from the photo the left side is dropped more than the right. Manufacturing issue as this has been ongoing since delivery.,170.00,The mechanism on the LHF recliner seat on the 2 seater lounge had a bent arm  causing it to catch on the rail that joins the 2 recliners. The customer reported that the issue was present when they received the lounge & with normal everyday use it had progressively gotten worse. The mechanism was likely bent when installed or during transport. Likely cause  manufacturer.,I installed a new mechanism.  All fixed  customer happy  no further action required.,2019-06-06 16:24:26,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Brenda Stewart,2
Springwood,SW,South QLD,56691,2016-09-17,Justin,Farrell,gerrob@iinet.net.au,0422625646,2019-05-12 15:50:25,DIAMOND 3 Seater Sofa,4123,50952,193048,Customer came into store with photos  however they haven't come through to our email yet.  The dust cover has fallen apart and they are constantly having to pick chunks of it up.  Part of the frame is also broken.  Lounge is in good condition otherwise,90.00,The sofa has two issues 1. The dust cover has failed and the internal frame on the led arm has broken,Report and quote,2019-06-06 13:57:07,Finalised_technician,Frame,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natasha Smith,Mitchell Demnar,2
Bankstown,BN,NSW Metro,56909,2018-08-06,Melissa,Green,dion_mason@hotmail.com,0410798119,2019-05-15 10:26:55,Jaxon Corner suite,2210,56406,894504,The leg on the chaise has broken and fallen inside the couch,200.00,The back rail that supports the back legs on the RHF chaise seat had collapsed. The manufacturer has used very little support & has not stapled the leg into place adequately. Only the RHF side had collapsed  the side closest to the adjacent seat was still secure. Likely cause  manufacturer.,I unpicked the dustcover then glued  screwed & bracketed the rail back into place.  All fixed  customer happy  no further action required.,2019-06-06 13:38:41,Finalised_technician,Frame,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Sharmin Sultana,2
Springwood,SW,South QLD,56919,2015-02-17,Katina,Nicolaou,katina.nicolaou59@gmail.com,0402436834,2019-05-15 11:22:58,SAN MARCO 3 seater with 2 Inbuilt Electric Recliners,4127,51129,166064,Lounge is starting to sag and stitching coming undone.,310.00,The three seat sofa had the following issues. 1 centre backrest not lining up. 2 Foam exposed under footrest. 3 Stitching on the lhf leg roll fly has failed. 4 Large compaction of seat foam in rhf recliner. Inspection revealed 1  loose mounting posts on centre seat. 2 Exposed foam caused by zippers being undone. 3 Broken stitching on leg roll fly. 4. The seat foam in the rhf recliner has compacted to the point you can feel the springs.,Report and Quote - repairs completed 4/6,2019-06-06 13:56:21,Finalised_technician,Foam,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natasha Smith,Chris Macdonald,2
Nunawading,NW,VIC,57094,2017-11-29,Naomi,Scott,Nomz.scott@gmail.com,0423961397,2019-05-17 12:10:02,Spartacus 3 seater w/ 2 inbuilt recliners,3135,51201,282907,In the last few months we have had some serious problems with our lounge suite  not only have the cushions sagged to the point we can feel the springs underneath  but one of the arms of the left side recliner has snapped so we can no longer use the reclining part of the couch. The two sides of the couch have also begun to separate  making it impossible for anyone to use that part of the couch  all of these issues are shown in the attached photos.,90.00,1. Rhf mech is broken. 2. Foam has softened and separated in centre of lounge.  3. LHF recliner seat foam box around pocket springs has collapsed.  4. Legroll fabric underneath has torn along seams. Single recliner has no fault - very good condition,Due to all the repairs required offsite this would not be viable.,2019-06-06 11:02:22,Reselect,Mechanism,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Kaitlin Evans,Catherine Sal,2
Port Macquarie,PM,NSW,57121,1911-09-01,Susan,Collis,sue2757@hotmail.com,,2019-05-17 15:30:25,Cedar falls,2444,Rec 970W,96944,The cable to the recliner has come off unkown cause,110.00,Trigger cable snapped on single recliner. Customer had ripped open dustcover to inspect issue.,Trigger replaced ?? restapled dustcover probono.,2019-06-06 15:09:14,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Catherine Sal,2
Campbellfield,CF,VIC,57167,2019-03-28,Peter,Kirkos,kirkos@live.com,0410210466,2019-05-18 14:20:07,Paladino modular corner wedge,3754,62828,609735,As per photo the cushions seem to be missing cushion the other 3 are relatively firm when the two corner pieces are really soft and loose on the surface.,90.00,The customer pointed out that he was unhappy about the two corner seats going soft. The cushions are removable. I Inspected inside and they have a soft density foam with pocket springs and Dacron pillow filling on top.,I sat on the seats and they do feel soft however this is due to them being a soft density foam and Dacron pillow filling. There isn’t a fault with the seats is is normal softening for this type of foam and filling. I have included a quote to replce the two seat cushions with a harder foam if reuqired.,2019-06-06 10:24:47,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Kaitlin Evans,Brenda Stewart,2
Oxley,OX,South QLD,57246,2019-04-30,Anil,Bakrania,bakrania@bigpond.net.au,0422342556,2019-05-19 18:02:48,Elisha 3 Seater Sofa,4075,62303,470418,The cover is torn  it is at manufacturing in my opinion.,90.00,3 seater has torn leather on LHF lower front corner. Lounge was delivered like this. Otherwise in as new condition.  Nil po number present.,Phoned Katherine who advised swap out. Report only.,2019-06-06 11:14:48,Finalised_technician,Cut/Tear,Transport,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Catherine Sal,Vaishnavi Ravichandran,2
Ballina,BA,NSW,57333,2016-09-02,Brian,Wheatley,wheatley209@bigpond.com,0429129573,2019-05-20 16:58:41,SAN MARCO Electric Recliner.,2477,51128,184917,The motor that drives the chair's action has stopped responding and the chair cannot be moved to the recline position and/or vice versa As an internal structural issue  there is no visible evidence of the issue that can be photographed There are no other issues with the chair,150.00,Single recliner which had not been working at all  started to recline when turned on by myself to check.Customer very surprised  however motion was slow and sluggish in comparison to other 3   Electric recliners  on suite.Motor is operating and diagnosing issue is with button switch and possibly transformer.These are manufacturing issues. Suite is extremely well looked after by retired elderly  couple  very clean as new.,Replaced electric switch button  as a precaution with new  recliner working but motion slower than normal and an effort to operate.Replaced transformer and  tested  recliner working satisfactory-Customer delighted-complete.,2019-06-06 13:42:49,Finalised_technician,Cables/Leads (Electric),Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Natasha Smith,Rose Tandy,2
Tweed Heads,TH,NSW,57626,2019-05-06,Helen,Thompson,ShThommo@outlook.com,0468614882,2019-05-24 10:12:34,Ballamy Lift Chair,4221,62453,268790,******CSC lodged on customers behalf****** left hand arm is loose,0.00,,,2019-06-06 08:59:50,Reselect,,,,,,,Rose Tandy,,2
MacGregor,MG,South QLD,57874,2016-06-12,Aman,Singh,aman.attri@yahoo.com,0402559028,2019-05-27 17:26:34,Centurial right hand facing chaise,4116,54716,299769,Small bit of that seem was fixed last week only but whole line should have been fixed as you can see whole line thread is weak so pls fix whole line not small bit as I don’t want to call you guys again and again. Thanks,90.00,Broken stitching on the chaise seat seam previously repairer. Inspection revealed original repair has not failed. The stitching has broken in another location on the same seam. Tests on the thread used at manufacture revealed the thread to be weak and when put under pressure it breaks. Quote submitted to off site machine sew the whole  chaise seat seam as hand stitching will not solve the issue as the weak thread will break in another location on the seam.,Report and quote,2019-06-06 13:55:57,Finalised_technician,Stitching,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natasha Smith,Rose Tandy,2
Preston,PN,VIC,58117,2019-05-21,Jen,McGill,imcgill2@bigpond.com,0402155582,2019-05-30 17:54:31,Diamond Storage Ottoman,3936,50956,847352,Material is badly gathered in one section at the front of the Ottoman  the rest of the unit is smooth.  The previous one we bought in the same colour is lovely and smooth.,0.00,,,2019-06-06 09:16:32,Discount to Keep,,,,,,,Brenda Stewart,,3
Warana,WA,South QLD,58190,2017-03-05,Phillip,Dubberley,phil.dubberley@gmail.com,0430781836,2019-06-01 09:42:49,Millennia 3 seater lounge,4575,57901,427011,Lether head rest cracking and starting to show red colour underneath,0.00,,,2019-06-06 10:06:34,Discount to Keep,,,,,,,Brenda Stewart,,3
Prospect,PT,NSW Metro,58246,2019-05-30,Joseph,Bella,cbrjoey@gmail.com,0415265469,2019-06-02 11:00:49,Rumpus Corner Chaise,2147,41708,480036,thread is tearing on chaise,0.00,,,2019-06-06 12:58:39,Changeover,,,,,,,Mahnaz Reza,,3
Beenleigh,BL,South QLD,58331,2018-08-22,Thelma,Basford,basford122172@noemail.com,0418738976,2019-06-03 12:23:30,KENSINGTON 3 SEATER SOFA,4205,51951,122172,DAMAGE TO CUSHION - HAS CRACKED OPEN,0.00,,,2019-06-06 10:58:49,Discount to Keep,,,,,,,Rose Tandy,,3
