STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Penrith,PH,NSW Metro,64503,2018-06-24,Jason,Thorpe,99thorpes@gmail.com,0425362776,2019-08-18 15:09:50,CHARCOAL - SPARTACUS - 3 Seater Sofa,2745,512010001,1026972,Hi there  This is the same issue I’ve have previously with the Spartacus recliner. The side has dropped see photo. Also the foot rest will not retract. I would like to exchange as this will be the 3rd occasion I’ve had to apply for a faulty product with you guys. Thanks Jason,210.00,,,2019-10-31 13:50:20,Changeover,,,,,,,Kaitlin Evans,,3
Lawnton,LA,South QLD,68732,2019-08-27,christine,grosskopf,chrisgr2@bigpond.com,0425364992,2019-10-14 12:07:10,BLACK - MILLENNIA - 3 Seater Sofa,4503,579010001,399785,the buttons on one side of the couch  that work the reclining functions of the couch  do not work. the "home" button feels stiff  the rest of the buttons feel normal  but do not work.  the rest of the couch's electronics work as normal. We checked that the power cord is correctly plugged in to the electric outlet. No food  drink or cleaning things have been near the buttons.,130.00,LHF electric recliner of 3 seater suite  cupholder home button is stuck in down position. Inspection has found  cupholder has overheated causing button plastic to melt. Part faulty in manufacture.   Suite is in reasonable condition.,Replaced cupholder unit. Customer satisfied with repair.,2019-10-31 09:29:42,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Catherine Sal,Alicia Lahey,2
Toowoomba,TW,South QLD,68920,2018-07-20,Lisa,Chandler,lisa-chandler@hotmail.com,0417077900,2019-10-16 12:20:23,CHARCOAL - CHASER - Recliner,4370,510660002,376941,Stitching has come apart I believe it may have been caused from the pushing motion on chair to close it from the reclined position.,220.00,P.o.no.C1806 On single recliner on middle of footrest board  where fabric joins to vinyl  the vinyl has torn on seam because it looks to have been sewn on very edge of Vinyl. Then probably somebody with rubber sole shoes on has put pressure on vinyl when closing footrest.,Hand sewed failed seam back together. Customer was happy on completion.,2019-10-31 09:55:23,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Catherine Sal,Brenda Stewart,2
Campbelltown,CM,NSW Metro,69697,2018-11-22,Aslim,Khan,aslimkhan01@gmail.com,0438393560,2019-10-27 12:38:36,DARK GREY - TERAMO - Outdoor Day Bed Pod,2570,628700001,815248,Hi I purchased my daybed and it's not even a year old yet but has begun to severely rust. The daybed is a feature for my outdoor area however it is looking very old and rusted now. The rust has even stained the cushions now. Being as though it's still a new product I didn't expect it to deteriorate so quickly. I have purchased alot of furniture from Amart and this is the first time I've been disappointed with one of your products. I also purchased a shade umbrella and it is sitting right next to the day bed however that is still in great condition. The condition the day bed is in is unacceptable and I wish to have this matter resolved appropriately. Kind regards  Aslim,0.00,,,2019-10-31 16:56:37,Discount to Keep,,,,,,,Naomi Hughes,,3
Logan Central,LC,South QLD,69795,2019-10-10,Patrick,Setefano,psetefano@yahoo.co.nz,0424900451,2019-10-28 19:36:19,LIGHT GREY - BRIGETTE - 3 Seater Sofa,4133,633870001,344846,The Bridgette 3 seater - 5 buttons have come off with number of other buttons are loose. I will return this 3 seater back to Amart Logan and remove the Brigette 2 seater (item code: 63386) from my sales order  I am now wanting to replace Brigette 3-2 seater with the Keller 3 seater and Keller 2 seater sofa that is currently on special.,0.00,,,2019-10-31 14:50:54,Reselect,,,,,,,Tianye Zhang,,3
MacGregor,MG,South QLD,69822,2019-10-25,Ehsan,Mirzaei,mirzaei.ehsan@yahoo.com,0424686767,2019-10-29 09:56:33,CHARCOAL - SENTINAL - Electric Recliner,4066,625770001,355302,Brand new recliner which delivered yesterday and already have a scratch at the front,0.00,,,2019-10-31 09:51:36,Changeover,,,,,,,Olwen Silversides,,3
MacGregor,MG,South QLD,69825,2019-10-25,Ehsan,Mirzaei,mirzaei.ehsan@yahoo.com,0424686767,2019-10-29 10:01:28,CHROME/WHITE - ASTRA - Stool,4066,373440004,355302,The brand new device which delivered yesterday but already has a scratch on the metal part. 1 is missing a plastic ring.,0.00,,,2019-10-31 10:03:36,Changeover,,,,,,,Olwen Silversides,,3
