STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Helensvale,HE,South QLD,32721,2017-10-20,Yvette,Bond,007ydb@gmail.com,0404255453,2018-06-01 13:36:46 ,SPARTACUS 3 seater with built in recliners,4214,51201,406194,There's a deep  wide gap which is just getting worse between the two seats on the 3 seater one of the foot rests on the same lounge feels like it has broken and one of the single recliners foot rest feels drooping and loose when used. This 3 piece set is only 7 months old. It's extremely comfortable  however I feel we have not gotten what we paid for and would like to return it and buy a better quality   higher standard and price than the SPARTACUS SUITE. I appreciate that some items can be faulty and be replaced with the same new item  I don't want to replace with another Spartacus suite  Thank you in advance for your time.  Yvette Bond,470.0000,On the LHF 3 seater the seat foam has collapsed in the front of the seat and inbetween the seat. Will need to repair the surrounding foam. Also on the same seat the legroll foam is sticking out  this is caused by the dust cover underneath the leg roll being torn. Will need to do a leg roll stitch. The stitching between both backrest cushions on the 3 seater have stretched  causing the fabric to rip. Will need to handsew 2x backrest cushions.   The LHF leg roll timber has snapped. Will need to replace timber bar. Customer emailed through photo of armrest issue. Have added to quote to re-fill arm.,Completed all repairs. Job is complete,2018-07-26 18:03:10 ,Finalised,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,kim Blair,Natalie Saunders,2,
Oxley,OX,South QLD,32775,2017-04-30,Ned,Kahui,nedkahui@gmail.com,0438485550,2018-06-02 15:00:05 ,Spartacus 3 seater,4305,51201,415563,The whole couch is on a lean when reclined The cushion has spread/dented,170.0000,Area of concern/ damage	 Recliner mechanism  Possible cause of damage	 Manufacturing  Condition of lounge	 Good,On inspection customer showed me that the lhf recliner 2 seater mechanism is bent  on further inspection I found that the mechanism is bent and is dragging on the ground. I have replaced the mechanism and customer is happy.,2018-07-26 14:59:34 ,Finalised,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,Anyssa Chorvat,2,
Coffs Harbour,CH,NSW,33613,2015-03-27,joshua,mauler,mauler.2003@gmail.com,0400003365,2018-06-14 19:49:02 ,SEBEL Corner Lounge Suite with Built In Recliner and LHF Chaise,2460,51090,204869,foam has collapsed from every day use the most loved seat,180.0000,brackets and framework not up to standard so brackets cannot hold back up causing cushions to sag.,inferior quality brackets and sagging cushions claim of manufacturer,2018-07-26 14:14:02 ,Finalised,Foam,Manufacturer,C & R Upholstery,C & R UPHOLSTERY,Colin,Williams,Janice Infante,Jennifer Parker,2,
Warana,WA,South QLD,33625,2018-05-31,Cassandra,Cartmill,cassie_brett_@hotmail.com,0404819355,2018-06-15 10:09:09 ,CressIda,4561,62416,450013,We brought 2 Cressida one of the Cressida has a lean on the arm and it’s quite noticeable having 2 of the same lounge it’s hard to get a photo of it,110.0000,The whole 2erer with console is out of alignment in comparison to the 2nd identical lounge. There is nothing broken and no adjustment cannot fix,Recommend replacing with another Cressida. Another customer who did not buy 2 of them would not notice an issue. The lounge is in as new condition,2018-07-23 11:03:07 ,Finalised,Frame,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Saunders,George Mylonas,2,
Rockhampton,RK,North QLD,33722,2014-03-30,Hannah,Gleeson,hannahbee_23@hotmail.com,0419935591,2018-06-16 20:08:42 ,Cedar falls 3 piece lounge set,4700,24156,280662,Foam is coming out from the underneath of recliner chair everywhere.  When reclined the chair is wobbly and uneven . The recline lever is not reclining the chair anymore.,390.0000,Initial visit and most repairs completed onsite. This lounge also needed a replacement mech but with the Cedar falls we are never sure what mech as they have changed it periodically over the years.  We took a 888 just in case (999 are now outdated so we cant fit those) but it didnt have either one of these on it. I called BNE upholstery to speak to Steve Holland about what mech needed to go on this and and he suggested a #354. I will have to order to complete repairs as our stock is depleted,Parts being ordered to complete this repair Re-booking this customer took quite some time and she was difficult to pin down 1. The trigger had snapped 2. The fabric under the footrest was torn and foam was damaged.  3. The mech was very loose  sloppy and difficult to operate.   After receiving the mech and working in with the customers timeframe  we were finally able to return and complete this repair.  Repairs completed in 2 x visits 1. We removed the snapped trigger and replaced it with a new one.  2. To repair the footrest  we repaired the foam and added new foam for more support. We then repaired the fabric with new cloth felt and secured into place. We also added more fabric over the sharp edge of the timber to prevent it from re-happening.  3. Mech replaced,2018-07-26 16:35:38 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,kim Blair,Anyssa Chorvat,2,
North Lakes,NS,South QLD,34189,2018-04-08,Neville,Wood,kriswood1951@gmail.com,0406699523,2018-06-24 10:59:50 ,Millennia 3 & 3 x Recliners Beige,4504,57901 & 57899,223926,Head recliners wont work - Electrics wont turn off and reset buttons jammed and not working over al 3 products. This claim is also for S/O 225392 2 x recliner,400.0000,Multiple issues with this suite.  1. Button on cupholder control panel on single stand alone electric recliner not responding. Button appears to be jammed in activated position. Faulty part in manufacture. 2. Cupholder of other single stand alone electric recliner is of a different design to other cupholders of suite. There is a reset button present in place of the home button and pressing causes recliner to close without holding down. Mixed parts in manufacture.  3. Light of power port of other single stand alone electric recliner not lighting up when powered on. Faulty part in manufacture.  4. Mechanism of other single stand alone electric recliner makes clicking noise when reclining. LED light strip has been damaged from mechanism arm catching when opening footrest. Mechanism does not appear to be collapsed.  5. Headrest of other single stand alone electric recliner not reclining. Troubleshooting has found motor in headrest has stopped working. No damaged cords found.,Unable to determine cause of damage.  Suite is in good condition.  P.O No. 015- 2928761  1. Replaced cupholder. Customer satisfied with repair. 2. Replaced cupholder. Customer satisfied with repair. 3. Replaced power socket. Customer satisfied with repair.   Parts to be ordered for replacement of LED strip and headrest motor. 27.7.18 Replaced LED light bar on single recliner & replaced motor in headrest of same recliner. Customer satisfied with repairs.,2018-07-27 14:36:27 ,Finalised,Cables/Leads (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,kim Blair,2,
Oxley,OX,South QLD,34357,2018-06-26,Stephen,Rollings,franklinjamesrollings@gmail.com,0484743514,2018-06-26 11:36:50 ,JAXON Corner Suite,4070,56416,443363,Recliner goes straight down when sat on  even when button is not pressed.,170.0000,Chaise reclines without using the trigger due to faulty gas strut. New lounge in good condition. PO  015-2927644,Inspected for pictures of strut required. Strut ordered. New gas strut fitted 26/7/18,2018-07-26 17:43:06 ,Finalised,Gas Struts,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,kim Blair,Alicia Lahey,2,
Dandenong,DG,VIC,34545,2015-07-12,rosario,riccelli,livy_sullivan@hotmail.com,0450099060,2018-06-28 20:10:27 ,Rocco 3 seater,3939,51125,140921,****clean test****  The couch has had normal use and we did have a lot of trouble to start with as the recliners didn't close properly which 3 changed over and now so also with this one as it had ripped the inside as you can see in the photo also with the couch seats this gets used just as much as the single seated couches and the leather seems to be bad quality as has worn and spotted in sections.,765.0000,1. Both recliners on 3 seater and 1 x single recliner do not open or close without force as the timber frame in the footrest is catching on the inside of the arms which has also damaged the leather. 2. Some colour has off from the RHF seat on 3 seater and on the seams of the middle seat. Also in between seats on 3 seater due to the leather rubbing together.,1. The timber panels could be removed and trimmed down to allow enough room in between the armrests  leather could be touched up. 2. I did a clean test and the lounge was clean  usual minor dirt. These areas could be recoloured  the rest of the leather was in excellent condition. Returned and completed repairs  customer was satisfied when completed.,2018-07-26 17:56:53 ,Finalised,Frame,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Agalelei Faaumu,Layna Wilson,2,
Helensvale,HE,South QLD,34551,2016-08-14,Wally,Wilkinson,wewilko1@gmail.com,0438888669,2018-06-28 22:27:08 ,Ascot,4226,52741,372936,***ATT Tech Mark: Can you please perform clean test and also quote on repair of this lounge at customer's premises thank you.*** There is a slit in the middle seat  it looks like it follows a crease line.,90.0000,after examining the lounge there was a cut on the middle seat which looked to be possibly from a knife ? Customer says it was there when they opened it ? Also the dust cover on single recliner has started to disintegrate,a clean test was performed on the lounge . There were no issues found with the colour work of the leather . The cut could be repaired with a surface repair but would possibly be still slightly visible being right in the center of seat.  The dust cover on single recliner can be replaced with a new dust cover .  Job complete store replacing,2018-07-26 17:30:10 ,Changeover,Cut/Tear,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,kim Blair,Jennifer Parker,2,
Yamanto,YO,South QLD,34731,2016-04-02,Nicola,Crofts-cook,mr_and_mrs_cook@hotmail.com,0450012061,2018-07-02 10:32:00 ,Spartacus 6 Seater Corner Suite,4305,51203,713071,1st issue is the stitching has come un done 2nd the latch on the storage box snapped of  3 issue the couch backs r bowed and dont sit up right properly 4th also bowed on the 2 recliners on the bottom that you sit on Thanks look forward to hearing from you,310.0000,Area of concern/ damage	 Multiple  Possible cause of damage	 Customer/manufacturing Condition of lounge	 Good,On inspection customer showed me that the stitching has came undone on the rhf back rest  the stitching has broke on the seam. To fix this issue I will need to hand sew the damaged area. This is a manufacturing fault. The customer also showed me that the hinge is broken on the console lid  this is customer damage as the hinge will not snap as there is no pressure on the hinge. The customer also showed me that the seats sag in the middle  I have sat on the seats and found no issue. The customer said she sinks more in the middle of the two seats  I have explained to her that there is no support right in the middle of the two seats as this is the design and this is normal for every two seater. There is no issue with this. The customer showed me that the back rest don’t line up  I have found that the back rest are loose. To fix this issue I would have to tighten up all four back rest.  26/7 I have repaired all of the above issues as per quote. Customer is happy,2018-07-27 09:35:17 ,Finalised,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,Anyssa Chorvat,2,
Springwood,SW,South QLD,35001,2017-10-14,Tyson,James,tysonjames01@gmail.com,0424511799,2018-07-05 14:33:22 ,CONRAD Corner Chaise,4123,49971,210452,I lodged a claim initially under the product care insurance but it was declined on the grounds of a manufacturing fault.    I have provided 4 clear photos of where the damage is; clearly showing a defect in the stitching on the couch.,0.0000,,,,Discount to Keep,,,,,,,Kirra Organ,,3,
Oxley,OX,South QLD,35035,2017-12-14,Chantelle,Price,chanz18@hotmail.com,0423381121,2018-07-06 10:19:08 ,OMAHA Corner Lounge,4300,56713,423049,Hi there  I am contacting you regarding the Omaha lounge we purchased late last year. There has been some movement and sinking with the inner contents of the suite and as such the contents has started to cluster in certain areas. Can someone please contact me to arrange for someone to come out and take a look?   Thanks,90.0000,Area of concern/ damage	 Lhf backrest  Possible cause of damage	Loose Dacron  Condition of lounge	 Good Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing fault,On inspection customer showed me that the lhf back rest is sagging  on further inspection I found that the Dacron has came un glued and has dropped to the bottom of the back rest. I cannot reach into the back rest and glue it back on as it is a fixed cushion with no access. To fix this issue I will have to strip the whole lounge down to gain access to the back rest and re glue and Dacron wrap the back rest again. This will be a time consuming job and can be done on site    Strip and re Dacron $330 Call out fee $70 $400+Gst,2018-07-27 13:04:05 ,Finalised,Filling - Dacron,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,George Mylonas,Janice Infante,2,
Dandenong,DG,VIC,35364,2018-03-15,Cornelia,Verkade,verkadecornelia1@gmail.com,0419249246,2018-07-11 10:20:34 ,FONTANA 2 SEATER SOFA,3175,52734,199668,ENTERED FOR CUSTOMER - SEAT FOAM HAS SUNK AFTER 2 MONTHS OF USE,90.0000,This suite is in good condition cm not happy how pillow top of cushions have compressed. I explain to her that this is normal for this design. Cm is older and not very mobile  she claims that why she bought this suite is because of the very full cushion and she was able to get on and off easily but now that the seats have compressed she find it very difficult getting  off. I explained that this is normal wear for this design  she is not happy that this is the case and wants to discuss with you.,there nothing i can do to improve this,2018-07-26 14:44:23 ,Finalised,No defect,Customer Perception,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Agalelei Faaumu,Michelle Marshall,2,
Warana,WA,South QLD,35558,2015-06-22,Annette,Ashton,annetteashton@westnet.com.au,0450102031,2018-07-14 08:38:29 ,Spartacus,4556,51201  51200,378900,Lifting mechanism is bent under sofa and chairs one of the pull out mechanism on the sofa does not work. I have had this same issue with my other lounge suite same brand issue was repaired don't know why this happens.,350.0000,There are 3 x bent mechanisms - 1 in each stand alone and the LF in the 2RR.  The trigger not working in the LF of the 2RR. Release arm missing,Replaced 3 x mechanism and supplied and fit release arm,2018-07-27 13:25:04 ,Finalised,Mechanism,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,George Mylonas,kim Blair,2,
Beenleigh,BL,South QLD,35629,2014-08-24,Donna,Daffurn,bddaffy03@gmail.com,0432046397,2018-07-15 16:21:47 ,MONTARO corner lounge,4207,48516,86971,##Please inspect foam issue  possible wear and tear ##  damage unknown  lounge does not get mistreated.  problem   the seat of the chair - feels like the bottom is fallen out of it. it is soft and goes down a way.  Also yet again for the 2 or 3 time the triggers have broken on the recliners. ALSO I WAS TOLD BY BEENLEIGH STORE TO TAKE PHOTO OF CHAIR. IT IS NOT POSSIBLE TO TAKE PHOTO OF PROBLEM WITH SEAT.  Any problems please contact me on 0432046397,180.0000,1/. Both LHF and RHF Single recliners aren’t working. ( trigger release cables have snapped).  2/. RHF Single recliner backrest lumber has lost support. ( fibre fill insert has lost consistency).,1/. I replaced both trigger release cables on both LHF and RHF Single recliners.  2/. I Added a small foam booster to the RHF recliner back rest lumber.   In the CCC quote only 1 trigger release cable was included and to advise if foam issues are fair wear and tear.  I decided to replace both trigger release cables and in my opinion the lumber support was both a manufacturer and wear and tear issue.   The customer was a little difficult to deal with so I decided to do the repairs and keep her happy. I believe we will not have to deal with this customer again.  I had to make a decision quickly and my adjusted quote will be under $100.  Please let me know if you’re not happy with the decision I made  so I will know what to do if an issue like this happens in the future. When I left the customer was very happy with repairs.  The lounge is in good condition.,2018-07-27 14:52:06 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,GRAHAM  MACDONALD ,2,
Bankstown,BN,NSW Metro,35634,2017-06-08,Diana,Cacciapaglia,diana.cacciapaglia@yahoo.com,0406000238,2018-07-15 17:49:52 ,spartacus 3 seater,2141,87434,874324,This is the second complaint I havnt attached the receipt call Bankstown store and get details . I am letting you know the lounge is starting to open I had a inspection with a man sent to my old property he stated it was faulty . Amart  then stated it’s not faulty that’s how the wear out and closer case. I will be taking this further to higher department to show it’s unfair after 8-9 months lounge opens in this manner . The other single Lounge doesn’t do it it’s only the three seater. I hope this time you follow through as Amart should sell products that last . I await to hear your follow up,90.0000,The customer has a concern about the gap between  the cushioning on the seat and legroll on the RHF seat of her 3 seat sofa. The seatwas compared with the same area on the LHF seat  there is a difference however that proves the RHF seat has been used differently. I believe the RHF seat has had more use and the cushioning in the legroll area has moved slightly.  The customer is also concerned about a gap between the seat cushions. The gap is very slight  and I believe of no concern. The sofa is in excellent condition with no songs of neglect or abuse. The sofa is comfortable and supportive.   The customer was not happy with my assessment and said she would taking this issue further.,Inspection  assessment and report.,2018-07-18 19:38:20 ,Finalised,Foam,Normal Wear & Tear,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Agalelei Faaumu,Agalelei Faaumu,2,
Helensvale,HE,South QLD,35668,2018-06-27,Bronwyn,Cook,bronwyn.cook@hotmail.co.uk,0405670446,2018-07-16 11:07:03 ,Antonio 2 seater sofa,4209,61538,425214,leather sofa purchased recently with significant colour difference and quality of the leather on the seat part of the 2 seater sofa. It has been like this since receiving it however I did not think to flag this until now as I assumed the leather would just take time to settle and wear like good leather does. After 2 weeks it is looking worse for wear.,0.0000,,,,Changeover,,,,,,,Agalelei Faaumu,,3,
Waurn Ponds,WS,VIC,35697,2018-03-20,MANINDER,SINGH,tony_khanna2005@yahoo.co.in,0450170670,2018-07-16 13:02:31 ,ROWAN 3 seater,3214,58750,823716,SPOKE WITH CM - MIDDLE SEAT FRAME SOUNDS LIKE IT WILL SNAP  LHF RECLINER TRIGGER ACTION IS BROKEN  RECLINER DOESN'T RECLINER   middle seat is making noise as if its going to break and recliners in lounge wont open,130.0000,Please note that there are 2 separate issues  1- right hand facing recliner will not open. After further inspection it showed that the cable had come out of the handle. This was a result of the wire clip that holds the cable in place not being present  2- centre facing seat back cushion creaking when being moved. After further inspection it showed that the KD brackets were loose causing the back to move . This was allowing the tnut to move and rub against the frame  thus causing the creaking noise,Replaced clip on cable and tightened the KD brackets,2018-07-26 17:56:40 ,Finalised,KD Brackets,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Agalelei Faaumu,Kaitlin Evans,2,
Hoppers Crossing,HG,VIC,35713,2016-10-14,Srikanth,Pai,paisrikanth@gmail.com,0469548393,2018-07-16 15:14:35 ,Kensington 3 seater sofa,3030,51951,50449,The Left arm has been broken of the 3 seater lounge  this was fixed as part of warranty claim number 18227 but this has broken again  Could you please look into this as to why this keeps breaking at the same place  or could you please replace this ?  Thanks Srikanth Pai,200.0000,The RHF facing armrest of the 3 S couch has detached from the main body resulting in unsupported armrest unstable when used. ONLY PARTIAL ID LABEL ATTACHED:,I initially attended at this job as part of an LD warranty however on inspection i observed that the timber repairs carried out by myself originally were intact and not at fault  i did however find that many of the screws used to effect this repair had been snapped (see photo) on discussion with the cm's father in law he "suggested" that the couch may have suffered this damage as a result of it being moved from the old address to its current location and that it " may  have been dropped from the truck  although he would not clarify this further i pointed about the force required to snap these screws must have been considerable again he intimated the possibility of damage occurring while moving house. As I was in the process of finishing the job when this discussion took place  I continued with it being an LD warranty however on completion rang CS and relayed the above info with adjustment of quote approved as no longer warranty issue etc.,2018-07-26 16:24:33 ,Finalised,Frame,External Force,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Agalelei Faaumu,Kaitlin Evans,2,
Helensvale,HE,South QLD,35716,2015-07-24,Frank,Annand,frank.annand@outlook.com,0409063960,2018-07-16 15:42:28 ,MAGNUS Corner Suite,4210,53106,343293,there seems to be sagging in the seats  also the frame of the suite seems to be lose there is a lot of movment in the frame.,0.0000,All work completed,Closing job,2018-07-26 18:02:00 ,Finalised,Previously Repaired,No Defect,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,kim Blair,Kirra Organ,2,
Gepps Cross,GC,SA,35843,2018-06-08,David,Craker,david.craker@defence.gov.au,0432350109,2018-07-17 20:32:07 ,FONTANA RHF Corner Chaise.,5085,53990,1038138,The cushion on the corner seat has collapsed and you can feel the frame work when you sit in it. The photos are of the corner seat and no-one has occupied the seat for over 24 hours.,0.0000,,,,Reselect,,,,,,,Janice Infante,,3,
Logan Central,LC,South QLD,35848,2018-07-12,Marian,Baker,talithac91@gmail.com,0487012701,2018-07-18 09:00:21 ,MILLENNIA 3 Seater,4132,57901,332793,Pop up section for USB ports does not open.,130.0000,,,,Changeover,,,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Natalie Saunders,,2,
Hoppers Crossing,HG,VIC,35870,2014-07-18,Karen,Reynolds,karen.r@longislandhomes.com.au,0414725051,2018-07-18 13:19:12 ,MATRIX 2 seater sofa,3222,50720,6848,We do  not know why it is broken  but it is the support rail under the base of the couch  which you can not see from the outside.,200.0000,Right hand facing arm at the bottom of its frame moving . Upon further inspection it showed that the bottom rail support had broken due to there being a knot in the wood. The rail also needed support mounting off the front and back supports.,Damaged area was braced along with adding strength to the stressed areas,2018-07-27 14:43:36 ,Finalised,Frame,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Jamie Pavlic,2,
South Morang,SG,VIC,35873,2018-07-13,Debbie,Brown,Debbiebrown69@bigpond.com,0403906519,2018-07-18 13:41:16 ,SALOON Corner Lounge,3754,59022,811427,backrest of recliner does not align with rest of lounge,90.0000,The cusromer pointed out his concerns with his suite. His original description only stated one red intern bakcrest didn’t line up. He has also pointed out that he is unhappy with the seating seams not all being perfectly aligned. The recliner backrest alignment he pointed out is normal as this unit is a recliner and moves I would expect a different in alignment. This is the same with the seating seams  between all of the units there is a combination of fixed seats and recliners. For a hand made product I believe this is with normal manufacturing tolerances. I’m also unaware of were it’s states that they all should align perfectly. This is the customers perception.,The lounges are connected correctly and I would expect that the alignment of all of these lounges would vary from suite to suite. Although the cusromer is unhappy with this its within normal manufacturing tolerance for a hand made product. It’s not possible to make any adjustments to align these perfectly.,2018-07-23 12:34:43 ,Changeover,No defect,No Defect,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Agalelei Faaumu,Alicia Lahey,2,
Lawnton,LA,South QLD,35901,2017-09-30,Jana,Cox,jcx@live.com.au,0411864569,2018-07-18 16:49:37 ,Cressida 3 seat,4500,59423,378134,Arm is on an angle  also on a random basis the electric chair function will not work.  Have to push on side to make it work again    We have checked all the connections and the other electric chair in the 3 seater works perfectly fine,130.0000,Multiple issues with this suite. 1- Footrest and headrest will not activate and light control buttons do not operate on LHF recliner of three seater suite.  Trouble shooting identified the cup holder control panel is not supplying power to all of the motors or light. The control panel will start working again when power is turned off and on but the issue will then reoccur again after a short period of time. Party at Fault - Manufacturer.  2- Customer concerned armrest is leaning outwards on the same recliner. Customers are all heavy set over 150kg. It is their body shape that is putting pressure on the armrest to lean outward. I have inspected the frame and found no structural defect.   PO Number 015-2965089.   There are likely to be structural issues with this suite in the future due to the customer’s weight.,Replaced faulty button control cup holder. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Internal 3 $40.00.  Total invoiced excluding GST $130.00.,2018-07-27 14:38:16 ,Finalised,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,AMY BLATCH,2,
MacGregor,MG,South QLD,35928,2017-12-07,Alias,Varghese,alias.moolan@yahoo.com,0469800707,2018-07-19 10:03:25 ,Kensington 3 Seater,4122,51951,327295,Customer unhappy with quality of sofa  he advised that it is sinking where the red cloth is in the photographs.,90.0000,The back rail has broken on the end of the three seater. The rail has also twisted. The zig zag springs have detached from the rail. Major off site repair,Phone Csc 5 Times at 7.30am with no answer quote submitted without extra Call out fee to pickup and return,2018-07-27 10:36:36 ,Changeover,Frame,External Force,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,kim Blair,Yvonne McCauley,2,
North Lakes,NS,South QLD,35969,2017-02-19,Kristy,Davis,kmj17@optusnet.com.au,0432688012,2018-07-19 14:39:26 ,Ashleigh 2 seater sofa,4503,53467,222281,On the 2 seater one of the seats is broken so it has a massive lean on the right side of the back rest. Just getting worse and have made sure it is still clicked in properly. As the backrest clicks into the main seat part.,130.0000,Backrest wobbly on  LHF recliner of  two seater suite. KD bracket attaching bolts have come loose and KD bracket has detached. T nut is damaged and has stripped the bolts. Plywood bolster is also flexing on the main frame of the backrest allowing the KD bracket to move out of alignment on the mechanism. Party at Fault - Manufacture.   Overall condition of the suite is poor for its age. LHF mechanism is very worn  customer has not raised this as an issue.,Repositioned plywood bolster and secured with screws. Replaced T nuts and bolts to reattache KD bracket. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Internal 3 $40.00. Total invoiced excluding GST $130.00.,2018-07-27 14:32:30 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Kirra Organ,2,
Waurn Ponds,WS,VIC,36007,2018-07-13,Chantal,Goss,chantal.goss@outlook.com,0426299539,2018-07-20 09:16:24 ,Saloon corner lounge with inbuilt recliners,3030,59022,828939,I am unsure about how it happened but the back of the recliner rocks in the upright position unlike the other side. And it has a quiet clunking sound,130.0000,The KD clip on the RHF rec seat of the cnr suite is loose and causing the backrest of the seat to feel unstable when used. PO NUMBER: 20180526,I have tightened and compressed the KD clip on the effected seat  issue resolved  cm happy. Job complete,2018-07-26 16:03:19 ,Finalised,Fasteners/Connectors,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Agalelei Faaumu,Kirra Organ,2,
Lawnton,LA,South QLD,36021,2013-10-20,Jana,Cox,jcx@live.com.au,0411864569,2018-07-20 11:43:28 ,KONGO 2 SEATER (2 BUILT IN RECLINERS) + RECLINER+RECLINER,4500,44864,300814,RECLINER ACTION ON SINGLE CHAIR IS NOT FUNCTIONING AT ALL. IF IT IS OPEN IT DOES NOT GO BACK DOWN  WITHOUT  FORCE ( WHICH WE DO NOT WANT TO DO) AND IF ITS DOWN IT WONT RECLINE WITH OUT FORCE.  IT ALSO LEANS SEVERELY AND WE USUALLY HAVE TO HAVE A FOOT STOOL UNDERNEATH IT TO BALANCE THE CHAIR.,20.0000,Multiple issues with this suite.  1- Seated area leans to one side and back of backrest hitting base frame on two single stand alone recliners. Mechanism arms have collapsed. Mechanism weight rating is not adequate for the customer. Customers are large set and likely to be over 150kg.  2- Torn fabric on both footrest leg rolls of same recliners. The fabric is likely to be  tearing from the customer putting weight on the leg roll skirts which it is not able to take and causes the fabric to tear at the footrest board.  3- Backrest wobbly on  recliner of  seater suite. KD bracket attaching bolts have loosened from repetitive recline action.  4- Both calf support bars are broken.   Overall condition of the suite is very worn and it would appear the customer spends long periods of time on the recliners.,Quote to repair: Report $20.00   1- Motion 2X2 $160.00  2 - Internal 2 $110.00 and 3 Internal 3 $40.00. Total quote to repair excluding GST $330.00.   Mechanisms are not rated for the customer’s weight and are likely to have ongoing issues.   I have called Amart Customer Care and spoken with Kim and they have advised to report only.   Store to Action.,2018-07-27 14:39:44 ,Discount to Keep,Mechanism,Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Yvonne McCauley,2,
Campbellfield,CF,VIC,36058,2010-11-12,Maria,Zabounis,zabounism06@hotmail.com,0411881721,2018-07-21 09:22:36 ,Chocolate Recliner chair,3206,Not on receipt,371909,Chair no longer folds out when you pull the level,110.0000,The customer claimed that the mechanism would not open on the armchair. I tested the trigger and confirmed that when the handle was pulled the mechanism did not open.  An inspection of the cable confirmed that it had broken at the handle.  The cable is likely to have fatigued through use resulting in the break.,I replaced the damaged cable,2018-07-26 20:16:41 ,Finalised,Trigger/Cable,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Agalelei Faaumu,Kirra Organ,2,
Lawnton,LA,South QLD,36063,2015-10-20,Peter,Day,peterbday@live.com.au,0433854797,2018-07-21 10:00:10 ,Spartacus 6 Seater Corner Suite,4500,51203,349633,The recliner metal bracket has broken and will not open or retract.,170.0000,Footrest leaning on LHF recliner of console section of corner suite. Mechanism arm has broken. Mechanism arm has bent and eventually broken from general use. Mechanism not adequate to support size of recliner frame.  Suite is in good condition.   P.O No. 201501270,Replaced mechanism. Customer satisfied with repair.,2018-07-27 14:34:34 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Natalie Saunders,2,
Logan Central,LC,South QLD,36110,2015-08-06,Kylie,Herse,kylieherse@gmail.com,0419766461,2018-07-22 10:43:25 ,Easton,4207,50696,291925,The spring has broken/ or let go and is hanging out of the bottom of the chair.  The cause is by the everyday use,200.0000,1/. Pocket springs have fallen out at the rear of the LHF recliner seat base on the 3 seater.  2/. Back rests hAve a lot of sideways movement.,1/. I replaced LHF spring pack on the 3 seater.  2/. I tightened the kd brackets on all 3 seater back rests and fitted them correctly to the 3 seater recliner mechanisms.  All repairs completed and customer very happy.  The lounge is in good condition.,2018-07-26 19:53:00 ,Finalised,Pocket Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,kim Blair,2,
Logan Central,LC,South QLD,36128,2017-12-03,Caity,Birch,caitlinb080@gmail.com,0431114231,2018-07-22 13:35:35 ,Cressida 3 seater featuring 2 electric recliners,4133,59423,325537,The seats are now sitting lower than supposed to be-seems to have sunk down and some springs are sticking out from it. When returning the recliners to upright position they are closing properly. The couch electronics also seem to be on the frits- it keeps zapping us as we sit on it or walking past it.,260.0000,1/. RHF recliner on the 3 seater is clunking when operating. ( motor has bolts missing). 2/. LHF recliner on the 3 seater has a zigzag spring caught in the mechanism. (Zigzag spring clip has dislodge from timber front rail).,1/. I replaced the missing bolts and refitted the motor.  2/. I reattached the zigzag spring clip ( with screws) and refitted the zigzag spring.  Repairs completed and customer very happy.  The lounge is in good condition.,2018-07-27 14:48:44 ,Finalised,Motor,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,George Mylonas,2,
Benowa,BE,South QLD,36142,2017-06-18,Sladana,Markovic,sdana73@hotmail.com,0414758339,2018-07-22 16:38:03 ,Element 3 Seater,4217,54865,504286,It’s been like this for few months already I think foam is just getting dinted.,390.0000,On 3 seater 2 seats have collapsed in between seats uncomfortable to sit on,LHF end seat and middle seat sinking noticeably to the middle between the seats and you can feel like a bar between the seats. On inspection the fly strings are very loose which indicates the seats have softened  seats appear to be full foam. All other seats seem sound.  Lounge is in good condition with throws and very clean. Would need to replace 2 x seat foams. Repaired on site: replace 2 x foams  explained to customer the they will fee a little different as they are new and foam naturally softens. She understood that the 3rd seat would feel different. Customer seemed happy as the seats were sound now and not sinking to one side.,2018-07-26 16:51:52 ,Finalised,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,AMY BLATCH,2,
Benowa,BE,South QLD,36276,2018-05-29,debra,carter,nsetz@carersqld.asn.au,0403192523,2018-07-24 11:35:46 ,Saloon Recliner,4223,58360,530823,As can be seen in the image from the back of the recliner  there is a screw that has broken / fallen out of the recliner  and as it is the recliner mechanism doesn't appear to be working.,170.0000,There is an issue with single recliner mechinism . Looks like it must have happeneneed during manufacturing period as the bolts were not done up tite enough on cross bar and trigger mechinism .,The mechinism was repaired onsite . Cross bar was refitted and trigger mechinism put back together .,2018-07-26 19:06:16 ,Finalised,Mechanism,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,kim Blair,AMY BLATCH,2,
Morayfield,MF,South QLD,36300,2018-04-02,Stephen,Hasson,steve_d_h@hotmail.com,0435510171,2018-07-24 14:17:09 ,CRESSIDA 3 Seater Featuring 2 Electric recliners,4504,59423,992593,The electric adjustable headrest on the left hand side as you sit in it is faulty. The motor can be heard attempting to drive the headrest in and out yet there is only minimal movement near the end of the cycle. Photo's will show both headrests driven to the fully forward position  and back position. the right hand side has full range of motion the left does not. It worked normally on arrival however now has some internal mechanical issue. Likely cause poor workmanship  design or Quality control.  Although the purchase/deposit/order date was the 2/4/18 it did not arrive until the 29/5/18. Thus it only lasted a few weeks. I hope this is not a common problem as I raised the concern with the salesperson when we ordered it as the showroom demo couch had exactly the same problem with one of it's headrests and I was told it is not common....   :(,90.0000,Electric adjustable headrest not operating on RHF recliner of three seater suite. The motor is operating as you can hear it moving. Internal inspection found the headrest frame is broken where the mounting points for the mechanism are secured. It has been damaged by the T nut being stripped and spinning on the frame and damaging this part of the frame.  The frame is only made of 9mm light weight plywood and the mounting points are very close to the edge of the frame. Party at Fault - Design and Manufacture.,Customer concerned the suite is only four weeks old. Customer has gone into the store and the floor display model has the same issue. Customer not confident in the products quality. Customer indicated he does not want the suite repaired.   I have called Amart Customer Care and spoken with Natasha and they have advised to report only.   Store to Action.   Invoiced at Call Out Fee $70.00  Report $20.00. Total invoiced excluding GST $90.00,2018-07-27 14:40:17 ,Changeover,Frame,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,Janice Infante,2,
Melrose Park,MP,SA,36346,2017-02-08,Annie,Whicker,murraybridge@rent4keeps.com.au,0418857112,2018-07-25 11:38:32 ,Kensington 3 Seat Sofa and 2 recliners,5253,51950 51951,932963,The vinyl/leather look material is all splitting and peeling.  There have not been any animals on the lounge. There is only 2 people in the household. There has not been any direct sunlight on the lounge.  I believe it is a very poor quality “leather look” lounge and am hugely disappointed and cross.,0.0000,,,,Discount to Keep,,,,,,,clare lewis,,3,
MacGregor,MG,South QLD,36356,2018-05-25,Mrs,tefufel,335212@noemail.com,,2018-07-25 13:00:41 ,Crawford recliner,4121,50659,335212,Stitching on arm rest has come undone and a hole is forming in the couch.,0.0000,,,,Changeover,,,,,,,Agalelei Faaumu,,3,
Logan Central,LC,South QLD,36357,2014-04-15,Veanna,Brown,veanna.brown@live.com.au,0414696792,2018-07-25 13:17:29 ,MEMPHIS 2.5 seater,4118,43534,271909,Left recliner on the couch won’t go up.,0.0000,,,,Finalised,,,,,,,clare lewis,,3,
Lawnton,LA,South QLD,36359,2013-08-02,belinda,asnicar,bjc.asnicar@hotmail.com,0425703622,2018-07-25 13:34:31 ,Nixon 4 seater left hand chaise,4504,33765,302340,the lounge has been fixed under warranty in the past  more stuffing has been added. as you can see from these pics the same issue has happened. all of the cushion have sagged. the chaise seat is on a downward slop when sitting on it. stuffing was added to the seat part also on the 3 seat part not clumped not flat.,0.0000,,,,Finalised,,,,,,,Rebecca Parfitt,,3,
Benowa,BE,South QLD,36364,2016-09-08,Mark,Stewart,Worknhard_21@hotmail.com,0422301070,2018-07-25 14:27:14 ,Bruno recliner/bruno 2.5 seater sofa,4211,56067 56068,482719,The 2.5 seater is not opening when someone is sitting on it. Both the single recliners are not closing properly and require you to stand and push it back in by hand. All the lounges need attention,0.0000,,,,Discount to Keep,,,,,,,Layna Wilson,,3,
Morayfield,MF,South QLD,36369,2017-11-04,Brianna,Buckland,bree.buckland@gmail.com,0422877739,2018-07-25 15:14:48 ,6 Brancott outdoor dining chair,4507,56902,985512,We purchased this outdoor setting not even a year ago it has been packed in storage being unused due to not having a back area to put it and last night we had an event and got the chairs out to use and the legs bowed on them can't even sit on them properly now because they are wonky. Not sure if a $500 out door setting chairs should bend that easy.,0.0000,,,,Finalised,,,,,,,clare lewis,,3,
Mackay,MK,North QLD,36386,2015-07-05,Debra,Connolly,debconnolly60@gmail.com,0418870056,2018-07-25 20:39:59 ,Chaser corner,4740,52749,298345,to me it feels like the timber has cracked again  you just sink down & can feel the  broken wood... this is the second time this chair has had to be repaired. this lounge is hardly used  just as well. I am not happy with it having to have it repaired this is the 6th repair on the suite  what happens when the warranty runs out. I am going to get in contact with the ombudsman to find out what i can do about having it replaced.,0.0000,,,,Discount to Keep,,,,,,,Janice Infante,,3,
Ballina,BA,NSW,36450,2016-12-30,Elisabeth,Writer,elisabethsvea@hotmail.com,0434682001,2018-07-26 19:53:15 ,Fontana rhf corner chaise,2478,53990,188570,The corner seat has lost its shape and is sunken. The photos I’ve attached show the surrounding seats still hold their shape. I’m aware of may have caused the issue  however the seat was slightly lower than the other seats upon delivery. This was not thought to be a massive issue at the time so now concerns where raised.,0.0000,,,,Discount to Keep,,,,,,,Natalie Saunders,,3,
