STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Dandenong,DG,VIC,45566,2018-02-03,Sharleen,Munro,sharleen.munro@monash.edu,0408030831,2018-12-17 13:47:05,San Marco 2 Seater Sofa,3977,56928,197939,Recliner on side of lounge stuck in the up position. Have tried to lower with no result,520.00,LHF electric recliner on 2 seater stuck in upright position due to faulty motor. I was able to put LHF recliner back to sitting position so that customer can still use as asked by Amart  which customer was very happy about. 2 seater recliner in very good condition.,I will need to order parts then go back to install. New motor installed electric recliner now working. Job completed. Please note: after installing motor I found that recliner was not opening correctly due to LHF mech arm bent ( seperate issue on LHF recliner 2 seater). This was not something I could tested for on last visit as recliner was not operating due to faulty motor and was asked to come out and put recliner in sitting position until new motor arrived. I have explained to customer to contact Amart about new issue. Mechanism has now been replaced and recliner is working correctly  however when replacing mechanism I noticed that drive bar was bent also however on LH side. Spare parts did not provide me with new drive bar even though I asked for complete mechanism therefore I could not change over drive bar   customer has also seen drive bar as he was watching over my shoulder. Mech working fine but cannot guarantee drive bar will last. Job completed 7//05/19,2019-05-08 15:54:48,Finalised_technician,Motor,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Natasha Smith,Kaitlin Evans,2
Hoppers Crossing,HG,VIC,45912,2015-10-18,Sohan,Singh,ausonu@hotmail.com,0406267467,2018-12-22 17:25:34,Michelin corner lounge,3029,53330,27928,Top leather come out,380.00,On observation i found that the colour/top coat was beginning to peel on the leather on the LHF seat cushion and RHF top top panel of armrest on cnr suite  these can be remedied by recolouring failed sections onsite  PO NO: 035 2788928,The is adhesion issues between the colour and top coat applications on the 2 areas of leather panels as per above notes  i have conducted a clean test whilst on-site with no significant colour loss or dirt left on new cleaning cloth. I would recommend that both of the affected areas will require sanding filling and recolouring to address the issues successfully . Quote adjusted Returned and carried out approved repairs/recolour on LHF seat cushion of 2S unit and RHF armrest of RHF rec seat  issues resolved  cm happy. Job complete,2019-05-08 15:55:16,Finalised_technician,Discolouration,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Natasha Smith,BRETT  ARCHER ,2
Bundaberg,BG,South QLD,45998,2018-10-27,Jenny-Lynn,Smith,jenny.smith2@health.qld.gov.au,0429870672,2018-12-26 06:49:08,Optimus 2 Seater Featuring 2 Electric Recliners and Console.,4655,62581,546629,The electronics on the chairs no longer work  no longer able to move and cannot use phone chargers,190.00,We visited customer to assess the issues they were having with their lounge suite.  On the console unit none of the electronics were working. We looked around at all the cables and found that the transformer cable was slightly sitting out. When we adjusted cable we found lounge was working again. However the daughter noticed a spark when I operated the chair. A cable appeared to have melted or been severed  and the cables were arcing. We made this cable safe even though it was low voltage  allowing the chair to still be used - the only thing that no longer works is the LED button on the RHF controller.  Ordered parts.We returned with parts we had been sent. We replaced all of the cables that had been damaged which included the transformer and some cables. Unfortunately this did not resolve the issue. We spent about 45m swapping cables and trying different parts  and operating on different controllers  however we could not resolve the issue which was the RHF cup holder not lighting up.,We eventually found that the transformer serial number that we received was different to the one on the lounge originally. We ordered transformer of same type and returned to replace. This fixed half the issue  we could now control LED lights from either controller  however RHF led on cup holder is not working. We spend 45 minutes swapping absolutely everything we could- we know cupholder works as we tried it on other side and it was lit  we swapped controllers  transformers  cables  nothing worked. The only other thing was can think that would be causing this to not work is LED strip on front of footbar. We followed cables and found that it was all connected in a line  and the end of the LED strip was bent  maybe the connection has been damaged. This was the only part that we didn’t have a spare of so we could not swap to test. As of our visit  everything was working  on all sides  except the RHF cup holder does not illuminate. Returned to replaced LED strip - everything now working,2019-05-08 15:21:33,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natasha Smith,Kirra Organ,2
Glendale,WY,NSW Metro,46721,2019-01-04,THELMA,COLLINGWOOD,magpiethelma@gmail.com,0401848406,2019-01-04 10:23:33,MILLENNIA 2 SEATER,2304,62417,790152,blue light on underneath is not working however everything else seems to be working fine - only delivered today,130.00,The customer reported that the LED light strip along the base frame was not working. The reason was due to the LED strip lights being faulty and the customer said they were not working when delivered.,Replaced the LED light strip with a new one.,2019-05-08 15:56:00,Finalised_technician,Cables/Leads (Electric),Transport,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Natasha Smith,Sharmin Sultana,2
Midland,MD,WA,47654,2016-07-06,Deliza,Hopwood,delhop86@gmail.com,0424534361,2019-01-14 11:43:19,ROMPUS corner chaise with storage ottoman and sofa bed,6055,42708,138294,there is no more support around the bottom... so when you are lying down its like from your feet are falling through.. unknown how it has happened  i am unsure.,90.00,The end of the sofa bed is slowing down. I cannot see any bent piping but the front leg may have forced forwards through the Customer sitting on the end of the bed. This cannot be repaired unless the sofa bed mechanism is replaced.,Inspection only.,2019-05-08 16:14:47,Finalised_technician,Sofa Bed,Customer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natasha Smith,Kelsey Oliffe,2
Springwood,SW,South QLD,49665,2016-08-15,steve,tyrrell,steve.tyrrell@outlook.com,0418739971,2019-02-06 15:33:13,ROCCO recliners + ROCCO 3 seater,4128,51124 + 51125,192018,The head cushion on one of my leather lounge chairs has worn away leaving an unsightly rough surface. It appears as if a transparent layer has worn away. This event has only happened to one of my chairs  the other chair and sofa are in perfect condition. The leather is covered by a 5 year warranty  I bought the lounge suite 2 years and 5 months ago. I do not understand why this has happened and why it happened to only one chair. I have been dusting the lounge suite once a week and cleaning with approved cleaners and conditioners once a month as advised. I have another 15 year old leather lounge with no such issue. I request this lounge chair be re-upholstered as per my guarantee.,270.00,On inspection customer showed me that the head rest on the single seat has leather peeling off  I have noticed that the top coat has came away from the leather. This is caused from body oils. The customer said he cleans the lounge once a week but the lounge is dirty. I have done a spot test in two areas and both areas are filthy  this damage is customer damage due to lack of maintenance. If this was to be fixed I will have to clean and repigment the damaged areas. There will be no warranty with this job as the leather is damaged.,Call out fee $70 Re pigment $110 Total $180+gst  29/3 repair failed. During leather repair technician damaged the panel and he will replace it at his own cost and we will update the report as soon as possible 18/4 this has been delivered back to the customer.  I have stripped and replaced the damaged piece of leather.Customer has declined Ben to Do the spray repair on the arm rest,2019-05-08 15:25:56,Finalised_technician,Peeling,Customer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Alicia Lahey,2
Rutherford,RD,NSW Metro,49690,2018-12-30,Suhas,Ranadive,kanchanranadive@hotmail.com,0421779077,2019-02-07 09:23:08,Julius 3 seater with 2 electric recliners,2320,64359,815613,customer came into store and advised that the led button is not working on the LHF 3 seater recliner lounge. Mentioned he would of been in earlier but work was too busy to find the time to come into the store,150.00,The customer reported that the LHF electric recliner buttons had stopped working. When I arrived the customer said that the RHF side has also stopped working. On inspection I found that the grey electric cables that connect the LHF & RHF recliners has been caught in the Mechanism and cut through the electric cables.  There were live 12v wires exposed on the mechanism.,Inspection & report only as I don’t have the wiring loom that is required.  The 2 x electric switches would also be required as the whole system has shorted out.  The customer is extremely disappointed as this happened only days after he received it  and he mentioned that he does not want it repaired and expects a new lounge.,2019-05-08 16:36:35,Changeover,Cables/Leads (Electric),Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Natasha Smith,Mahnaz Reza,2
Warana,WA,South QLD,49771,2018-10-31,Julie,Maguire,jkmag9@bigpond.com,0466394011,2019-02-08 09:23:29,Sentinal 3 seater,4561,6257490001,455346,Created claim on behalf of customer. 1 recliner making clunking noises. the other recliner reclines further than the other recliner.,170.00,The rhf recliner is erratic  noisy and catches on the front connector rail. Lhf recliner operates fine. Likley cause is manufacturer,Replaced mechanism as supplied.test ok. Customers happy with result,2019-05-08 16:33:51,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Natasha Smith,Brenda Stewart,2
Campbellfield,CF,VIC,49801,2018-11-11,Brian,Sacco,bjjoinery@optusnet.com.au,0431238701,2019-02-08 13:10:19,SENTINAL 3 Seater,3041,62579,603434,The retractable leg rest on the left hand side makes a clunking noise when closing. You cant see any damage but you can feel that it doesn't close smoothly.,170.00,Customer complaints that the recliner is not working properly. On inspection I have found out that the LHF recliner of a 2 seater recliner lounge is not opening up and making clicking noise which is due to the bend in the mechanism. As the recliner is new this may have caused during the transportation or at manufacturer storage warehouse. There is no other damage in the recliner frame or suspension. Likely cause manufacturer,I have replaced the mechanism  All fixed customer happy,2019-05-08 16:27:45,Finalised_technician,Mechanism,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Natasha Smith,AMY BLATCH,2
Cairns,CN,North QLD,49835,2010-11-26,Valerie,Moreau,197706@noemail.com,0417256243,2019-02-09 09:43:41,Excellence,4868,42166,197706,Recliner cable for the chaise back rest recliner has snapped.,90.00,Trigger is broken on chaise. This is a Parachute Trigger. The cable is 1200mm long. We don’t have any of these. Have ordered this trigger.,CF + Report - parachute trigger could not be sourced.,2019-05-08 15:31:13,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Kirra Organ,2
MacGregor,MG,South QLD,50986,2018-06-04,David,du,anitazheng1979@hotmail.com,0449789888,2019-02-24 10:17:48,Whisundays swivel chair,4116,52847,335644,This is Macgregor store placing this claim on the behalf of the customer  I am unsure what is wrong with the Chair.  chair not stable . and wobbly  . Noisy from inside. cm has put in photos of only one chair . but did mention second chair  being wobbly .,200.00,On inspection customer showed me that two swivel chairs are rocking and lean forward when sitting on them  I have found that the long staples holding the timber frame on pulls out when leaning forward on the seat. I have taken the timber board off and used glue and screws to hold the board in place  the second swivel chair made a squeaking noise and moved but the customer didn’t want me to fix this seat. I have repaired one seat then I went to fix the other seat then the customer told me they don’t want it fixed  the husband came home when I was just about finished the first seat and he was the one who said he doesn’t want the second seat fixed. The customer said he wants a store credit and get a better seat  I told him that’s amart decision not mine. The second seat will be the same issue as the one that was fixed a frame repair.,Job complete,2019-05-08 16:28:48,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Vaishnavi Ravichandran,2
Oxley,OX,South QLD,51179,2018-11-01,Gwendolyn,Leneham,gwenvanwest@gmail.com,0410864504,2019-02-26 09:10:32,Sentinal 3 seater,4300,62579,431135,When sitting on the left seat with the electric recliner the foot rest will make a loud clunk noise when returning to the down position. If you move it when not sitting on it  it is fine but soon as you add weight to it  it moves at an angle. The arm of the chair seems to sit slightly off as well. The stitching has come apart underneath the foot rest and the metal arm has poked a hole underneath the seat on the LHS.,260.00,On inspection customers son showed me that the Rhf recliner is catching when reclined  I have found that the frame is catching. I have replaced the mechanism and the seat works as normal  the customers son also showed me that the stitching has came undone under the foot rest on the same seat  I have hand stitched it back up. Customers son was very happy.,job done,2019-05-08 16:28:10,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kirra Organ,2
Capalaba,CA,South QLD,51258,2017-09-06,Jack,Norton,jnorton71296@gmail.com,0497784988,2019-02-27 09:16:37,MANNY 3 SEATER SOFA,4179,53472,388933,Both sides have collapsed under the cushions and the timber has pierced through the bottom of the couch,460.00,1) the 2.5 seater lounge has a broken seat frame rail along the front where the zigzag springs are attached on the RHF seat. the rail has broken in two parts as the manufacturer has used wood with knots in it. a part if the wood rail is sticking up into the seat and almost through the foam but has not hit or cut the fabric. external force from the customer has help the wood brake apart and having lots of pressure for the zigzag springs has not helped. likely cause manufacturer. 2) the dust cover is torn from the broken rail.,## the ID TAG numbers have blacked out ##     P/O # 2837467.       1) the real can net be repaired. the lounge has to be taken away then striped and a new rail put into place with glue and screws. # all fixed.  2) i can staple a new dust cover into place. # all fixed,2019-05-08 16:26:01,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Natasha Smith,Rose Tandy,2
Mackay,MK,North QLD,51309,2017-12-11,Terry,Hayes,t.hayes60@bigpond.com,0439943159,2019-02-27 16:22:24,Millennia 3 Seater,4741,58063,346446,One of the connecting bars appear to be broken - Kaitlin from CSC spoke with cm he advised USB plugs are not working the 24v plugs do just not the USB,290.00,As per the description  we pre ordered a new Millenia mech and USB box. Once they had arrived from back order  we visited this customer.  On arrival  he also pointed out the RHF cup holder which no longer worked (it stopped the day before) .  We were lucky enough to have a spare one in the van and was able to replace.  We then noticed that the issue with the mech was a snapped drive bar which unfortunately do not come with the new mechanism parts. We weren’t really prepared for this type of damage and mentioned the problem with some delays to get parts. The customer was very disappointed as he had just waited weeks for the mechs to come in from back order.,So to repair all issues for this customer we did the following.  1. Replaced the center USB power box.  2. Replaced the RHF cup holder.  3. Remade and engineered a new drive bar to fit an ER motor.  4. Replaced the LHF mech as we found after replacing the drive bar  the mech was twisted and damaged from the drive bar having been broken for a period of time The customer was over the moon that we thought outside the box and took the initiative to make a new part - he didnt want to wait for another parts order Repairs all completed,2019-05-08 16:37:44,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Cameron Minards ,2
MacGregor,MG,South QLD,51324,2019-02-23,Yang,Jiao,visionjyw@gmail.com,0415781220,2019-02-28 08:44:09,BOATWOOD Tall Chest,4109,57936,347072,Just after delivery arrived at our house  I could not wait to open the boxes of furniture  but when I opened the box for the BOATWOOD Tall Chest  I found that there are two front panels of the drawer are left half connected with the drawer  the nails are exposed and the top drawer even cannot be opened. I am not sure what happened  I guess that it is possible due to careless handling with strong force during delivery.,0.00,,,2019-05-08 11:14:34,Discount to Keep,,,,,,,Sharmin Sultana,,3
Benowa,BE,South QLD,51445,2018-12-20,Daniella,May,may4mail@gmail.com,0400979820,2019-03-01 15:26:43,Brigette Sofa (single seater and 3 seater),4211,63387 & 63385,545966,Within the first week of having the sofas  one of the single seaters buttons came off. Over the next few weeks  more and more buttons have fallen off and more on another single seater are starting to come loose. One of the 3 seater sofas' stitching is starting to come loose.,180.00,,,2019-05-08 11:32:16,Reselect,,,,,,,Sharmin Sultana,,3
Mackay,MK,North QLD,51447,2018-10-27,Kylie,Wood,jackowood87@yahoo.com.au,0438321443,2019-03-01 15:39:01,Cohen 3 seater,4805,63564,365468,Unknown mark found on couch  when my husband went to clean it with the Leather Care kit provided to us by amart the top layer came away,0.00,,,2019-05-08 11:33:46,Changeover,,,,,,,Sharmin Sultana,,3
North Lakes,NS,South QLD,51658,2018-03-18,Nathan,Lyons,nathan.lyons@y7mail.com,0419772882,2019-03-04 13:32:00,Saloon 2 seater,4509,59095,238897,First couch with top cushion falling apart due due stitching coming undone internally? Bases have lost support due to fault in bases  which lead to loud crack being heard in one when reclined. Second couch has squeek in both arms when rests are used  due to frames being loose? Base lost support also due to base support issue? Both double couches and one of the single recliners also have substantial fabric pilling? This could be due to a fault in the fabric? One of the single recliners sides has a hole in the side board due due the wood support being cracked internally? Please rectify as we're assured they were sturdy. This will be the second claim we have made on this purchase and are loosing faith in the product.,0.00,,,2019-05-08 15:15:41,Reselect,,,,,,,Sharmin Sultana,,3
Mackay,MK,North QLD,51674,2018-05-09,Glenn,Hutton,355126@noemail.com.au,0403781410,2019-03-04 16:19:22,MILLENNIA 2 Seater,4740,57900,355126,Lodged claim for customer in Mackay Store- part of the lounge has started to 'rub' off,0.00,,,2019-05-08 15:16:57,Reselect,,,,,,,Sharmin Sultana,,3
Morayfield,MF,South QLD,51718,2016-08-13,Ashleigh,Collins,ashleighcollins10@hotmail.com,0450439761,2019-03-05 10:08:55,Zavier Recliner and Zavier 3 seater sofa,4510,54729 54728,965160,The chairs  have started to bubble up and peel almost like the leather has been stretched and you can see through very thin.  Unfortunately the photos do not show the entire damage with the camera and sun I have in the room.,0.00,,,2019-05-08 15:21:54,Discount to Keep,,,,,,,Sharmin Sultana,,3
Toowoomba,TW,South QLD,53106,2016-01-06,chris,larter,chrislarter15@gmail.com,0448640020,2019-03-22 08:36:39,spartacus 6 seater lounge,4306,51203,336668,My lounge has degraded substantially  when i remove the velcro liner on the back of it  a large amount of foam in small pieces went everywhere. When i sit on the lounge it is uncomfortable as i can feel the hardware underneath and it makes creaking and grinding noises. This is he 2nd issue i have had with this lounge and i believe poor quality parts are to blame for both issues.,90.00,On arrival customer showed me that the lhf recliner on the 2seater w/centre console has collapsed and the recliner rocks from front to back. On further inspection I found that the inner springs have collapsed and that the mechanism is worn out and has a lot of movement.  The customer also showed me that the lhf recliner on the 2.5 seater is extremely soft and you fall into it when sat on  on further inspection I found that the inner springs have also collapsed.  To fix this issue these issues I will need to replace the inner springs on both lhf recliners and replace the mechanism on the lhf recliner .   ** I have informed the customer I can repair everything but the customer does not want these issues repaired and wants store credit or his money back instead. The customer claims that the lounges were only repaired 12 mths ago and does not the lounges repaired again and wants them replaced with a better quality.,. The customer informed me that he spoke to a store manager regarding his model lounge and he claims the store person informed him that the model he owns was upgraded after he bought it due to issues. This has made the customer concerned that he will always be having issues with the model he owns. ******  If these issues were to be fixed I will have to replace 2x inner spring sections and replace the lhf mechanism and I will need amart to supply a correct mechanism to suit this single seat Spartacus model recliner.  Cf - callout fee $70 Quote/ report $20 Total $90 + gst  CF - callout fee $70 INT2 $110 2 $220  M2 motion $80 INT3 $40  Total $410 + gst,2019-05-08 10:06:56,Discount to Keep,Pocket Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Angela Hyde,,2
North Lakes,NS,South QLD,53346,2018-03-07,Simonne,Maunsell,237156@noemail.com.au,0412810079,2019-03-25 16:52:11,Kinross recliner,4509,50578,237156,foam has sunk in the backrest and foot rest I can feel all the framing and springs digging into me. Sitting on this recliner is now like sitting on hard cement. I'm not sure what has caused this expect for everyday use which I wouldn't think that using an item to how it's meant to be used should cause such damage.,0.00,,,2019-05-08 15:28:25,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Munno Para,MA,SA,53373,2018-11-12,James,Knight,jamesknight72@gmail.com,0449225955,2019-03-26 03:42:28,Keller 2 & 3 Seater,5108,60356 and 60357,819348,Cushions on 3 Seater have sumped and separated and will not return to original state and is only 4 months old. I think it is because the cushions are joined together and are not removable therefore cannot be adjusted. It has occurred simply by sitting on the item and it has only been used by one person. I am requesting a refund on both items as I obviously don’t want one without the other. Also  the arm on the left side of the 3 Seater seems to be coming away and is a little loose.,90.00,The foam on the LHF seat on 3s lounge has collapsed in between the zz springs.  The RHF armrest is loose on both lounges. I can combine issues on the 3s for a cheaper repair option on this job.,Inspection and report only.,2019-05-08 17:46:06,Discount to Keep,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Vaishnavi Ravichandran,Catherine Sal,2
Cairns,CN,North QLD,53995,2018-09-07,Marsha,Rohweder,marsha@yourfitness.net.au,0450927837,2019-04-03 18:00:19,Giavanna corner with chaise,4868,61171,404451,I have noticed a bulge on the chaise arm rest which appears to be a metal panel that has popped.,200.00,The chaise inner arm frame has come adrift. This is the cardboard that supports the outer arm cover. It has pulled away from the middle cross brace support.,Removed the arm from the chaise frame. Removed the arm cover. Cut to fit piece of support ply glued and screwed into place. Glued the cardboard to the cross brace. Reassembled.,2019-05-08 15:34:56,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Toby Young,2
Lawnton,LA,South QLD,54159,2016-07-07,olivia,Meier,lib228@hotmail.com,0403623364,2019-04-06 12:16:28,Bonza corner lounge suite,2173,51515,360662,The lounge has stitching that has come undone in numerous places. And the structure of the lounge has collapsed on the middle seat  unable to even sit on without risk of falling in.,290.00,On inspection  the customer complained broken threads on the corner of the chaise and collapsed RHF 3 seater.  After the initial assessment  I advised the customer to put legs on all three lounges to reduce impact on seating. She and her partner were not even aware of the legs were in the compartment of the dust cover. She is very happy that I can help that.  Stitched up the corner threads and restored both zig zag springs to support the RHF seat.   Please note that the crumbed foam of 3 seater was deformed already but the customer didn't complain about it.,Job done,2019-05-08 15:37:47,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Anyssa Chorvat,2
Cairns,CN,North QLD,54170,2018-11-11,Rebecca,GRAY,admin@fncp.com.au,0403571380,2019-04-06 14:48:18,CHASER 3 Seater with 2 inbuilt Recliners,4880,51067,408853,Luke and I bought a recliner from Amart on 11/11/2018.  We have noticed that the recliner that Luke sits in is slowly bending to one side.  We had to use The Leather Doctor for another reason today and Lex had a look and said that the recliner back rest appears to need cross bracing.  We would like to confirm this is covered under our 7 year warranty and book this in for repair before it gets any worse.  I have attached our receipt and a photo of the bending recliner.  I look forward to hearing from you soon.,245.00,RHF recliner backrest frame is loose and twisting. This will need cross bracing and need to be done in workshop as frame needs to be clamped and glued over night. LHF recliner backrest frame appears to be ok at this stage.,RHF recliner backrest - Removed backrest cover. Cut to fit cross bracing timber shaped  Glued and screwed into place. Clamped overnight. Reassembled. CM picked up backrest from our workshop on 27.4.19 as was in Cairns for the day.,2019-05-08 15:34:34,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Anyssa Chorvat,2
Cairns,CN,North QLD,54374,2012-05-24,Dale,Steele,dale.steele@aecom.com,0428495114,2019-04-09 10:58:33,TORONTO 3 Seater Lounge,4870,44255,254318,Plastic lever used to release foot-rest broken.  Foot rest in reliner not working.,110.00,LHF recliner on 3STR trigger has broken,Removed and replaced complete trigger. Tested and working,2019-05-08 15:33:45,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Vaishnavi Ravichandran,2
Cairns,CN,North QLD,54499,2015-10-06,Jacob,Morel,jacobmorel_5@hotmail.com,0406767785,2019-04-10 14:38:44,AURORA Chaise Corner Lounge,4869,53488,326394,Made previous claim regarding this issue and had claim looked into and the product was succesfully repaired with no problem until recently the opposite leg gave way.,130.00,Leg broken on the front RHF side of the 3STR,Removed broken leg and replaced with new,2019-05-08 15:35:19,Finalised_technician,Legs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Tianye Zhang,2
Yamanto,YO,South QLD,54517,2017-01-08,michael,parfitt,michaelparfitt@bigpond.com,0423704259,2019-04-10 15:58:42,Radley recliner,4306,54905,712406,Hi i have several issues with the recliners first one is padding has deteriorated and flattened in the arms the foot rest and top and bottom of seating area. The second issue with this one is it is near impossible to collapse the foot rest back in when getting off . The other recliner when you sit in it you sit lop sidded as i think there is an issue with the springs in base.,90.00,On arrival customer showed me that she has multiple issues with her two single recliners.  On further inspection I found that the mechanisms on both recliners are bent and will need replacement. The customer also showed me that both of the armrests on both recliners have collapsed.  On further inspection I found that the stuffing in the armrests have collapsed around the elbow resting area  to fix this issue I will need to strip all 4 armrests and add more padding / filling into the top. The customer also showed me that both recliners have collapsed in the seat  I have sat in both and found I collapse quite a considerable amount into the back corner off both. I believe the lounge is not looked after. Customer is not of large build  so I believe this is manufacturing fault and would recommend replacing foams/innerspring,report only,2019-05-08 13:45:15,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Mahnaz Reza,Emma- Louise Thornton,2
Cairns,CN,North QLD,54525,2016-10-16,Tiffany,Healy,healyhome2@gmail.com,0402921478,2019-04-10 17:09:24,Omaha Corner Lounge,4870,56713,358139,Dust cover deterriorating.,290.00,Dust cover has disintegrated on all 5 sections,Removed feet and remaining dust cover. Cut to fit new dust cover for each section and stapled into place. Reassembled. Vacuumed.,2019-05-08 15:34:09,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Ash Monaghan,2
Virginia,VI,South QLD,54632,2017-06-22,Dale,Carlon,bcarlon@bigpond.net.au,0417639440,2019-04-12 12:56:10,Millennia 3 Seater,4017,57901,480226,On the right hand side of the lounge the zipper holding the foam/padding in place  (under the leg in the recliner) has burst open and fallen off  thus allowing the padding to come loose and become damaged.  Looks like a new zipper and zipper track need to be sewn on and new padding placed inside.,310.00,Issue on the suite as follow: RHF recliner of 3STR suite has a underneath legs roll zipper fallen off  undone stitching on fabric and foam coming out under seat weight.,Repaired as follow: Sewn all undone stitching on RHF legs roll  reattached and re-located zipper and re-glued displaced foam. Customer satisfied with repair.,2019-05-08 15:26:48,Finalised_technician,Zipper,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Natasha Smith,Alexander McGuire,2
Lawnton,LA,South QLD,54651,2017-11-07,Sarah,Tucker,s.tucker84@yahoo.com.au,0422297238,2019-04-12 15:17:35,Rowan suite,4504,379246,379246,seat foam near leg roll has compressed. need report to see if wear and tear or manufacturing,200.00,Fit extra foam to knee rolls as per quote,Job complete,2019-05-08 15:38:17,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Toby Young,2
Springvale,SV,VIC,54683,2017-01-02,Olga,Rogatski,olgahatzi@hotmail.com,0413084401,2019-04-13 12:50:27,Theodore 3 seater with recliners,3175,57753,88334,stitching is starting to come apart on the 3 seater  as well as the recliners in the 3 seater have become very hard to push in,90.00,3 seater recliners: Issue 1: LHF leg roll area under front of armrest  leather is starting to tear. On inspection i believe this looks to be manufacturing due to split hide being used  this was not a cut   I could see how leather has naturally torn in this area due to general use. Issue 2: LHF recliner on 3 seater   mechanism hard to close. Issue 3: LHF and RHF seats on 3 seater  seat foams have lost a large amount of support causing customer to sink right in and when reclining back customer can feel timber in lower back area. Issue 4: multiple areas  top and blind stitching coming away on armrests and legroll seams. Single recliner: Issue 5: single recliner mechanism making noise and wobbly and seat cushion lost support also. Issue 6: single recliner blind and top stitching coming undone on LHF armrest. Lounge suite looked to be in very good condition 2 years old.,Issue 1: needs complete panel replacement  due to very high wear area and looks to be split hide a surface repair would not be satisfactory. Issue 2: mech replacement needed. Issue 3: 2 x booster foam repairs. Issue 4: multiple stitching repairs needed Issue 5:  booster foam repairs and mechanism replacement. Issue 6: multiple stitching repairs needed. Customer has told me she will not except any repairs and wants to speak to Amart about other options. Customer has told me she is not happy because this is now the 2nd lounge suite with faults she has received from amart in the last 4 years. Please contact customer to resolve. I will provide quote.,2019-05-08 18:39:04,Reselect,Cut/Tear,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Catherine Sal,Kelsey Oliffe,2
Oxley,OX,South QLD,55026,2019-03-23,PRIYANKA,JATAIN,priyankajatain2611@gmail.com,0422567833,2019-04-18 10:41:04,Abby 3 seater,4110,616170001,468714,Creating for the customer - Declined DTK - Dust Cover,130.00,3 seater has torn dustcover on delivery. Lounge as new. Po no not eligible,New dust cover installed.,2019-05-08 13:53:20,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Kaitlin Evans,Emma- Louise Thornton,2
Cairns,CN,North QLD,55121,2019-04-01,John,Lapanche,jlaplanche@yahoo.com,0419789789,2019-04-20 12:52:30,Diamond 3 seater sofa,4877,50952,416888,Upon opening there was a split in the leather.   A service call has already been discussed with the leather doctor  he has quoted the store $370 plus gst which includes the travel fee and the repair. He has advised he will call the customer and arrange service call to hopefully happen Tuesday morning in Port Douglas - 23/04/2019.,370.00,3STR sofa has cut on back of LHF arm. This was there when CM unwrapped sofa. Store called to see if we could repair ASAP. Job is in Port Douglas - 60KM's away.,Picked up sofa on the morning of 23.4.19 Removed part dust cover and arm. Removed arm cover. Sewed in tear. Reassembled Returned to CM in Port Douglas afternoon of 23.4.19,2019-05-08 15:32:55,Finalised_technician,Cut/Tear,Transport,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Kaitlin Evans,2
Campbellfield,CF,VIC,55146,2018-11-22,Feray,Tiryaki,feray_tiryaki@hotmail.com,0411708458,2019-04-21 12:10:46,Camille three seater sofa,3059,61622,604133,Its quite visible that more to the left side of the sofa has sunken and what ever type of wiring / spring has bent and is poking out of the bottom of the sofa in which we are unable to sit on,90.00,Customer complaints that the seat foam has compressed. On inspection I have found out that 3 middle zigzag springs has come out open from the ekay clips. When I touch the finger inside the wooden rail it is cracked which cause the zig zag springs to come open. The seat foam has collapsed inside and broken as well. Lack of screw while manufacturing the lounge has caused the damage. Likely cause manufacturer,I need to strip the fabric  then put a metal angle to reinforce the wooden rail. Need to new ekay clips along with extra webbings. May need to boost the foam as well.,2019-05-08 14:18:57,Changeover,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Vaishnavi Ravichandran,Mitchell Demnar,2
Bundaberg,BG,South QLD,55235,2018-08-10,Natalie,Mclean,cnmclean@bigpond.net.au,0438553357,2019-04-22 21:24:20,Loras 3 seater lounge  blue,4670,61126,542722,When you sit down on the centre cushion of the lounge it sounds like a spring is hitting the base. I did take a short video with the sound but I had trouble uploading it. You can’t see the problem as it isn’t viable.,130.00,Customer noticed a metal clanging sound on her lounge when a few people were sitting down at once. The issue was the ZZ springs contacting the t-nut and thread that was holding the middle leg on.,We glued a small piece of fabric over the t nut to provide a separation between the two metals. When we tried pushing the middle springs down now there was no more clanging. Customer was happy to know nothing was broken.  Repair complete,2019-05-08 15:21:02,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natasha Smith,Brenda Stewart,2
Oxley,OX,South QLD,55246,2018-07-19,Robert,Differ,naladogs@hotmail.com,0412390338,2019-04-23 09:49:26,Crawford recliner,4078,50659,451140,The leg bit don't lift up cable snapped,110.00,Single recliner has broken trigger cable. In good and clean condition. Nil label attached.,New trigger installed.,2019-05-08 13:53:46,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Kaitlin Evans,Mitchell Demnar,2
Lawnton,LA,South QLD,55512,2018-08-20,nav,bhambra,nav.bhambra@icloud.com,0415388790,2019-04-26 11:29:23,millennia 2 seater featuring 2 electric recliners and console,4500,62417,388946,-Electrics on the recliner are not working -Checked the power to recliner and power is ON -Red power indicator on the recliner is ON -Right Recliner is struck in the open position as in the photo and left recliner in closed position.,130.00,Footrest stuck in recline position on RHF electric recliner of 3 seater suite. Troubleshooting has found cupholder to be faulty. Part faulty from manufacture.   Suite is in good condition.,Replaced cupholder. Customer satisfied with repair.,2019-05-08 11:56:37,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natasha Smith,Alexander McGuire,2
Campbellfield,CF,VIC,55648,2019-01-23,HAVVA ONAL,WISHIN.,amy@wishin.org.au,0402006685,2019-04-27 15:55:41,Bonza Corner lounge,3047,51515,607769,The wood is broke we're u can't see,0.00,,,2019-05-08 10:07:05,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Preston,PN,VIC,55697,2019-03-25,Andrew,Mura,andrewmura1@tpg.com.au,0422475670,2019-04-28 16:31:27,Keller 2 Seater,3058,60354,845210,Looked like a chocolate stain on couch seat  when gently rubbed off with finger left hole in cushion   Also the three seater is loosing threads continuously and unhappy with the quality and durability of the products purchased -  Considering taking Amart to VCAT as the quality and this warranty process is a scam !,0.00,,,2019-05-08 10:46:36,Changeover,,,,,,,Anyssa Chorvat,,3
MacGregor,MG,South QLD,56372,2017-09-20,Louis,Hnoudis,kalel78@live.com.au,0431724017,2019-05-07 13:47:22,Zavier,4122,54728,323446,I believe the heat in summer and sweat got to the couches also this site wouldn’t let me upload a video but the recliner on the right is lose  There is discolouration in the couches as well where the material is pealing  Originally I didn’t use a cover because I wasn’t told to plus I didn’t expect the coaches to wear so quickly  I am now using a cover so it doesn’t get worse,0.00,,,2019-05-08 11:26:21,Reselect,,,,,,,Vaishnavi Ravichandran,,3
Munno Para,MA,SA,56397,2019-01-02,Rebecca,Franke,rebecca.franke4@gmail.com,0478965627,2019-05-07 16:22:12,Spartucas courner lounge,5116,51203,821414,The recyliner on the end is not working properly. It is constantly on a lean and when you try and click it in at the foot part it makes a very loud clunking noise. This is the second lounge we have brought from Amart and the second we have had problems with. Neadless to say i am not happy and would either like it replaced (the whole lounge suite) or my money back in full. This is just not acceptable,0.00,,,2019-05-08 17:24:55,Reselect,,,,,,,Natalie Mitchell,,3
