STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Warana,WA,South QLD,117320,2017-02-09,Sheridan,Davis,Sheridan.davis@hotmail.com,0451154895,2021-02-05 09:24:55,STONE - ELEMENT - 3 Seater Sofa,4566,548650001,425182,Issue is the black matting under the couch and stains on the couch. Pets and has deteriorated over time.  Product care Spot stain remover does not work.,0.00,,,2021-07-28 11:55:45,Discount to Keep,,,,,,,Kesaia Tavake,,3
Joondalup,JP,WA,117374,2020-05-16,Coleen,van Heerden,coleen.vanheerden@se.com,0428742322,2021-02-05 17:48:30,CHARCOAL - MADDEN - Rocker Recliner.,6031,657880001,951165,Madden Rocker The foot piece of the recliner chair has broken again after it was repaired before.  The mechanism and spring of this chair is very noisy. (Technician repaired this fault before at the fourpiece  also looked at the noise and had no solution)  Madden 3 Seater The left side of this sofa recliner broke and is appearing uneven.   (This is the already replaced and new sofa)  We feel that this lounge suite is not even 1-year old and already experienced so many issues.  Will appreciate the best outcome for repair/replace please.  Thanks Coleen,0.00,,,2021-07-28 12:07:29,Reselect,,,,,,,Kesaia Tavake,,3
Waurn Ponds,WS,VIC,117580,2019-10-13,KEVIN,ANDERSON,donnews@people.net.au,0418426602,2021-02-08 18:47:21,CHARCOAL - SENTINAL - 3 Seater,3480,625790001,848369,SQUARE STEEL ROD BOLTED UNDER ANGLE IRON THAT LIFTS FOOT REST IS SNAPPED ON BOLT,0.00,,,2021-07-28 12:09:32,Reselect,,,,,,,Kesaia Tavake,,3
Osborne Park,OP,WA,122669,2017-04-27,Scott,Keogh,dawnkeogh74@yahoo.com.au,0411577238,2021-04-19 15:23:10,BLACK - MILLENNIA - Electric Recliner,6037,578990001,216713,One of the two seater chairs and one single chair which are using seperate power plugs both stopped reclining within a week of each other.  There are no lights on at the controls and a slight burning smell was noticed.,280.00,LHF single recliner - NO function on the recliner working - no lights and not reclining - faulty trigger buttons  Light on RHF cupholder with no buttons are also not working  RHF recliner on 3 seater - recliner not working - faulty trigger buttons.,1. Single LHF recliner - Cupholder with Buttons replaced. Led strip light and recliner functions are now working. Light in LHF  cupholder with buttons are working. Light in RHF Cupholder without buttons is still not working.  All spares I had came with different power plug ins and could not be installed. New cupholder ordered  2. RHF recliner on 3 seater - cupholder with buttons replaced. All functions tested and working 3. LHF single recliner - cupholder without buttons replaced. Tested  and confirmed to be working.,2021-07-28 15:46:15,Finalised_technician,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,Amiee Luffman,2
Hoppers Crossing,HG,VIC,125021,2018-03-12,Graham,Bedggood,patriciamshields@hotmail.com,0404068659,2021-05-23 11:31:11,DARK GREY - SPARTACUS - Recliner,3024,512000004,80643,Sagging of the Seats from the Recliners,90.00,The front seam of the seat cushion section of 2 x single recliner units are comprimised by the raised edge of the internal pocket springs being felt by the cm. The internal timber framework at the rear of the seat cushions and in the lower back area on both backrests is also able to be significantly felt by user. Po no; 20180310 Suite in well-used condition but very clean and tidy   2s unit not used as regularly and is as new.,On inspection   pocket springs and internal wadding has been compromised causing discomfort to user and decreased foam thickness at leading edges  timber issue also evident demonstrates lack of sufficient internal wadding present. Cm is not interested in repair option and advised she will be speaking to CSC. if repairs to be directed to proceed   2 x pocket springs and foam along with internal frame repair x 2 to address the timber issues. Although  repairs can be carried out the likelyhood of them being a long term solution is not likely,2021-07-28 16:15:43,Reselect,Pocket Springs,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Catherine Sal,Michaela Nicholson,2
Nunawading,NW,VIC,125964,2013-12-16,Lou,Lunardon,ehlouey@gmail.com,0438527346,2021-06-05 18:06:04,BLACK - ASHLEIGH - Electric Recliner,3101,485170002,184994,One of the solid plastic front feet has broken for some reason. Chair is always been on large tiles and has only slightly been moved for cleaning around the chair. Not sure why it broke  my elderly parents (whom own and use it) are not manhandling the furniture. They only clean around it as much as possible. PLEASE NOTE: the contact details above are my parents  if you require to speak with me my no. is: 0491623176. Cheers and thank you.,130.00,Replace broken recliner foot,Replaced broken recliner foot,2021-07-28 15:54:51,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Catherine Sal,Tamara Tideman,2
Bundaberg,BG,South QLD,126362,2021-05-19,Carl,O’Loughlin,carl1770@gmail.com,0407424162,2021-06-11 14:39:07,BEIGE - OPTIMUS - 3 Seater Sofa,4677,625820002,575001,The electric controls for both recliners are not operating correctly. The right hand recliner can only only be activated when the headrest switch is depressed and held and then only operates intermittently. The headrest cannot be activated at all. When the reclining switch of the left hand recliner is pressed  the chair moves at about 30% of it’s correct speed for a few seconds  then stops for approximately 6 seconds  starts for a few seconds and repeats this cycle until fully extended. The headrest operates perfectly.,350.00,Customer was having issues with electrics on both sides of lounge.,We tested components and used the spares we were given in order to fault find and figure out where the issue was .  After about 45 minutes of testing  we found the issue was due to a wiring issue with the LHF motor cables. We corrected this and now chairs are all operating with no issues.  Repair complete,2021-07-28 15:20:17,Finalised_technician,Motor,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Jodie Weir,2
Yamanto,YO,South QLD,127308,2018-10-06,Benjamin,Pillar,b_l_pillar@hotmail.com,0402798398,2021-06-24 17:56:49,STONE - SAN MARCO - Corner Lounge with Chaise,4341,577750002,742908,A tear in the fabric on the electric recliner. The manual recliner cord has broken off completely. The hinges on the storage area break repeatedly and the electric recliner works sporadically,126.00,1-stitching has broken on side of lhfr seat base and thread is becoming loose opening up the panel and exposing the foam.  2- recliner is intermittently working and is most likely caused from from a faulty switch or motor.  3- hinges on console lid has broken and can not be tightened.  4- seat next to chaise has become very soft and you sink in when sitting on the seat  this is caused from seat insert loosing its firmness/density.,New quote updated,2021-07-28 09:26:20,Finalised_technician,Stitching,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Ann D'Ambrosio,Tamara Tideman,2
Joondalup,JP,WA,127540,2019-06-11,Lee,Von Bargen,leevonbargen@gmail.com,0436861929,2021-06-28 15:09:41,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,6036,628790001,933410,Fault with the structure/padding resulting in side of the chaise sagging down,310.00,Chaise seat is sunken in Frame has pulled out where zig zag springs attached to frame  Frame has only been stapled in and tension caused by zig zag springs has pulled frame out,Medium frame repair done  Zig zag springs reattached and chaise reassembled,2021-07-28 09:17:11,Finalised_technician,Frame,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,Naomi Hughes,2
Shepparton,SN,VIC,127541,2020-07-29,Tjan,Spaul,Tjanspaul26@gmail.com,0421420665,2021-06-28 15:15:29,GRANITE - BONZA - Corner Lounge with RHF Chaise,3631,673300003,442721,Cushioning has degraded resulting in large dip in one part  fabric is all loose very uncomfortable to sit on,0.00,,,2021-07-28 14:50:40,Reselect,,,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Ann D'Ambrosio,,2
Benowa,BE,South QLD,127696,2018-08-19,Ken,Hurrey,yasmar3@bigpond.com,0417574151,2021-06-30 12:17:18,BEIGE - THEODORE - Recliner,4220,577520002,537056,As per photos  slit in recliner leg rest. No rough play or use. Only used as a leg rest .,180.00,The foot rest leather is split leather and has lots of soft spots across the whole suite in these areas  The split was repaired but cannot be warranted as the type of leather is compromised already,Onsite surface repair to glue tear and then surface repair the crack and colour,2021-07-28 09:15:28,Finalised_technician,Cut/Tear,Manufacturer,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Catherine Sal,Marie Pollock,2
Capalaba,CA,South QLD,128343,2018-03-12,Neal,Baker,Nealbaker55@hotmail.com,0401513153,2021-07-07 19:29:03,CHARCOAL - SPARTACUS - Recliner,4163,512000001,418833,In all 3 couches the padding has basically compressed and you can feel timber and springs,640.00,all 4 seats have had the front edge foam colasped and now you can feel the edge of the pocket spring.plus the arm top panel needs more fiber added due to dint  from not enough fill.,replaced all 4 seat block foams and added extra fill to rhf arm pad customer happy.,2021-07-28 09:24:48,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Catherine Sal,Troy Baldwin,2
Midland,MD,WA,128595,2020-08-26,Vanessa,Kingi,vanessak211@hotmail.com.au,0497404563,2021-07-11 20:16:14,CHARCOAL - MADDEN - Rocker Recliner.,6069,657880001,205609,When pulling the recliner out you have to use your hand to pull the leg rest up it will not recline by itself,110.00,The footrest on the rocker recliner does not extend easily.,Shifted the position of the release lever contact point and lubricated  the mechanism. The recliner is now operating correclty.,2021-07-28 17:04:47,Finalised_technician,Trigger/Cable,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Catherine Sal,Mahmoud Jeblawi,2
Helensvale,HE,South QLD,128603,2021-06-05,Cathy,O'Donnell,sweetassweet_2u@yahoo.com.au,0405016238,2021-07-12 09:11:40,MID-GREY - HERCULES - 2 Seater with Inbuilt Electric Recliners.,4209,660960001,490212,cm called and advised that one of the cup holders the all of the colors are glowing . cm is not happy,160.00,Issue 1: cupholder not functioning properly it’s lights as intended. Lights would not switch between colours and would only turn on sporadically.,Issue 1: replaced cupholder and button panel as neither would work properly with the old unit in place. Now with both new components all systems go and functioning correctly.  Customer very happy.,2021-07-28 15:25:38,Finalised_technician,Trigger Button (Electric),Design,The Leather Doctor Coomera PTY LTD,THE LEATHER DOCTOR,Bernadette,Wright,Naomi Hughes,Vaishnavi Ravichandran,2
Everton Park,EK,South QLD,128945,2020-06-24,Kevin,Feldman,go7go@outlook.com,0413431997,2021-07-16 10:21:03,CHARCOAL - SENTINAL - 3 Seater,4035,625790001,108856,Where we plug our charger chords into the charging receptacle the internal pieces have disintegrated rendering it unusable.,200.00,Centre console in the fold down section the USB charging ports had fallen apart making them unable to be used as the casing had fallen apart.,Centre fold down unit had to be completely removed from couch and opened up to gain access to the internals of item to remove outer plastic  covering  as this was stopping the power console to be removed .  New power console unit installed and then put the couch back together.,2021-07-28 12:16:08,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Naomi Hughes,Brenda Stewart,2
Springwood,SW,South QLD,128966,2020-09-12,Anita,Bellamy,anitabmc23@gmail.com,0430283262,2021-07-16 13:05:09,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4105,649280002,248891,large gap in one of the recliners and then one of the cushions on other recliner sunken in.,240.00,On Inspection: 1. LHF seat has been installed too far to the left creating a large gap between the seat and centre console.  2. Fabric underneath the leg roll of the RHF seat has torn  causing the internal foam to fall out.,Inspection & Report.  1. Moved the LHF seat along the metal rail to reduce the gap between the seat and centre console.  2. Re-inserted the leg roll foam and installed extra dacron foam for support. Stitched the broken fabric to close the foam back into the legroll.,2021-07-28 12:22:51,Finalised_technician,Foam,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Naomi Hughes,Kesaia Tavake,2
Penrith,PH,NSW Metro,129359,2020-10-20,Ashley,Gardner,ashley_luca95@yahoo.com.au,0466888976,2021-07-22 09:59:00,CHARCOAL - COLTON - Modular Corner Chair Fabric,2573,645710001,1063446,As mentioned on the phone  Left hand ripped about a month ago which we stitched not knowing that we had warranty until we checked invoice today & Called.   Right hand ripped last night   Both times. we got off the lounge both times and the stitching has ripped.,0.00,,,2021-07-28 16:12:41,Changeover,,,,,,,Kesaia Tavake,,3
Nunawading,NW,VIC,129375,2019-07-18,Joan,Impey,impeyjm@optusnet.com.au,0407791977,2021-07-22 12:19:22,ESPRESSO - CRAWFORD - Recliner,3154,506590001,314703,I've been very happy with my chair  but when I sat down last night with my cup of tea  and went to lift the feet up  something 'gave way' and now the chair won't recline.  Please note that the email address is now  impeyjm@optusnet.com.au,110.00,Single recliner has a broken trigger cable  recliner in very good condition.,Replaced with new cable  recliner operated normally.,2021-07-28 15:40:51,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Catherine Sal,Naomi Hughes,2
