STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Campbelltown,CM,NSW Metro,71737,2019-11-13,Tammy,Morrell,tammyahall18@yahoo.com.au,0413273340,2019-11-22 17:57:20,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,2557,590220002,830468,One recliner won’t go back as far as other one!! The seats won’t connect to rest of lounge,260.00,1.Mech damaged  2. Problems with attachment,1. Mech replaced 2. Attachment repaired,2020-03-05 10:57:06,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Kaitlin Evans,2
Bundaberg,BG,South QLD,73653,2017-08-15,Garry,Ovenden,garryjenny@yahoo.com,0424821927,2019-12-19 11:30:37,BROWN - ASHLEIGH - Electric Recliner,4670,534610002,530153,Grinding noise  coming from reclining mechanisms sounding like electric motor when I use recliner noise started 4 days ago this recliner has 10 year warranty on motor.,220.00,Visited customer with replacement mechanism as most likely grinding is caused by a fault in the mech. We found the issue was with the motor. We confirmed by swapping the motors of each single recliner over  the issue was persisting on the same motor. Issue would be resolved with replacement motor.,We replaced motor  this has resolved the issue. Repair complete,2020-03-05 10:55:00,Finalised_technician,Motor,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,JON MINARDS ,2
Tweed Heads,TH,NSW,75681,2017-07-23,Julian,Tange,ktange2002@hotmail.com,0433575623,2020-01-13 19:30:08,BLACK - MILLENNIA - 3 Seater Sofa,2486,579010001,237088,The chairs do not close correctly  at times they wont close clunky goes sideways when trying to open or close.makes loud clunks. The power cord attached to rear of left chair is loose and you get caught without  power with chair fully extended.  Motor is very lazy,250.00,The drive bar on the RHF recliner has snapped and has bent the mech as a result. Both mechs are faulty and are hitting the frame work causing the loud clunking noise when in use Power lead just needed pushing in firmly,I have replaced both mechs (and also boosted the RHF seat - NO CHARGE) I have adjusted the quote to suit,2020-03-05 12:09:09,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,AMY BLATCH,Catherine Sal,2
Rockhampton,RK,North QLD,77708,2015-10-18,Jason,Lindsay,jasonlindsay9@hotmail.com,0448117769,2020-02-04 20:17:50,MIDNIGHT - MARTIN - Corner Lounge with Chaise,4701,531100001,309051,The spring underneath chair has broke and no longer supports cushion properly,200.00,We arrived to reconnect the ZZ spring that had come away  only to find the ZZ had actually snapped. We dont carry these normally as it is very rare for one to break (high tensile steel composition) We have placed an order to BNE for one and will arrange a revisit once it arrives,Will rebook customer once we have the correct parts.  One of the internal ZZ springs had completely snapped. We secured a specially long ZZ spring that would suit this lounge so we were able to remove the failed spring and replace it with the new one. We had to replace the ek clips and tie the new spring into place. Repairs completed for this customer,2020-03-05 12:18:28,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Richelle Suna,2
Darwin,DN,NT,78049,2019-03-30,Matk,Breed,markbreed38@gmail.com,0419688973,2020-02-09 11:49:51,BLACK - SAN MARCO - Electric Recliner,832,547330001,109220,The electric lift system doesn’t work,150.00,The transformer had stopped working.,A new transformer was installed from stock  & the chair is working fine.,2020-03-05 12:22:32,Finalised_technician,Transformer,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,AMY BLATCH,Richelle Suna,2
Springwood,SW,South QLD,78168,2018-05-05,Bridget,O'Connor,bridget.o@hotmail.com,0451034533,2020-02-10 15:38:40,COFFEE - NIXON - 4 Seater Sofa with Chaise,4120,337650005,219253,There is a rip on the material at the back of one of the cushions (the cushion has pulled away from the couch). We only just noticed this when we couldnt find a mobile phone and realised it fell in the rip and under the couch.  The only thing i can think of to cause the tear is the cushion pulling off when someone sits in front of that certain one?,180.00,Stitching has broken where the back joins the outback,Stitched it back together and customer happy,2020-03-05 11:03:35,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Jackie Moyle,2
Shepparton,SN,VIC,78176,2019-03-27,Jarrod,Harry,info@linemasta.com.au,0438354524,2020-02-10 16:32:39,DARK GREY - ATTICUS - Modular Corner Wedge,3630,628750001,432615,As can be seen in photo 1.  The material has pulled away from the seam.  As can be seen in all photos.  The material has pilled all over on each modular piece purchased. It has made the material look very cheap. We strongly believe this should not happen in a suite that is not even 12 months old and has been very well cared for.    We are very disappointed and would appreciate a full replacement  (not the same material) and the suite sent back to the manufacturer for further review.  Contrary to your policy  we believe this to be a major defect.  Kind Regards Jarrod and Amanda Harry,140.00,Issue 1: The fabric has torn beside the seam on the seat top on the chaise piece. It appears the fabric has weakened overtime from the regular pressure of people getting on & off the seat.  Issue 2: The seam has broken on the single modular piece & the RAF recliner piece. It appears the bobbin thread has weakened overtime from regular pressure of people getting on & off the seats.  Issue 3: The seam has broken on the top of the backrest section on the corner piece. I'm not sure how this would have occurred as it's not a high wear area.  Issue 4: The backrest on the chaise piece is very loose. The bolts that attach the bracket to the frame have loosened overtime. Issue 5: The hinges on the console lid have broken. Issue 6: The fabric is pilling on all of the high wear areas including the seats  backrest sections & armrests. I explained to the customer that pilling can be normal & is not considered a fault with the fabric.,Issue 1: I would need Amart to supply new fabric to replace the damaged panel on the seat top. Issue 2: I would need to take both modular pieces back to the workshop for a machine sew repair. Issue 3: I would need to take the corner piece back to the workshop for a machine sew repair.  Issue 4: I would need to apply Loctite to the threads of all bolts to stop the bolts from loosening in the future.  Issue 5: I would need Amart to supply new hinges to replace the damaged ones.  Issue 6: I don't believe there is a manufacturer fault occurring with the pilling. I showed the customer how to use a battery operated de-pilling machine which removes the pills.  ID label: 055 - 3040362,2020-03-05 11:02:24,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,AMY BLATCH,Leigh Gerry,2
Helensvale,HE,South QLD,78431,2019-01-02,Josh,Baramilis,josh.baramilis1@gmail.com,0414947559,2020-02-13 11:59:32,CHARCOAL - SENTINAL - 3 Seater,4209,625790001,440382,led lights not all lighting up as they should not sure why,120.00,The wiring has become jammed between the mechanism causing the LED lights on bottom of the lounge to not work. Will require a new 3 seater LED.,Have replaced LED lights on bottom. Job is complete.,2020-03-05 11:39:11,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Jacob Faria,2
Maroochydore,MR,South QLD,78506,2018-03-11,Stephanie,Shelton,stephanieshelton90@gmail.com,0421213998,2020-02-14 12:12:11,BLACK - MILLENNIA - 3 Seater Sofa,4551,579010001,812797,The USB port is not charging and the PowerPoint section keeps opening spring has also detached.  The couch has been kept in great condition unsure what has caused this,230.00,5 x no sag springs no longer attached to the frame of the RF recliner. USB box no functioning and will not lift properly.,Reworked and refit the 3 no sag springs. Replaced the USB box with the new one provided.,2020-03-05 12:00:52,Finalised_technician,Zig Zag Springs,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Richelle Suna,2
Beenleigh,BL,South QLD,78833,2018-08-22,Gail,Lindley,gail.lindley57@gmail.com,0412309368,2020-02-18 12:45:21,LIGHT GREY - SPARTACUS - Recliner,4022,512000003,121248,The area where the toy is  is showing where there are protruding springs  the springs have not come through the fabric as yet  that is my main concern  I  would appreciate some help with this. Thank you,270.00,1- Customer can feel pocket spring through the seam line on the top seat cushion of single stand alone recliner. Front foam boarder has compressed substantially   allowing the edge of the pocket spring to be prominent along the seam line. Foam has compacted greater than 30%. Party at Fault - Design and Materials used in Manufacture.  2- Customer concerned armrest padding is flattening on LHF and RHF armrests on both single stand alone recliners. Armrest padding is constructed with loose fill and is susceptible to flattening as part of wear and tear.   Suite has not been abused.   There is no Po number on the manufactures tag.,Quote to repair: Call out Fee $70.00.  1- Replace front boarder foam and glue fabric saddle over pocket spring and front boarder foam - Internal 2  $110.00. Total quote to repair excluding GST $180.00.  4/03 Repaired as quoted. Customer satisfied with repair.,2020-03-05 10:05:05,Finalised_technician,Foam,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Naomi Hughes,2
Warana,WA,South QLD,78986,2015-08-05,Kelly,Mcdonald,klmcdonald79@gmail.com,0403264273,2020-02-20 10:38:09,COFFEE - RUMPUS - Corner Lounge with Chaise,4561,417080002,382400,The stitching has come apart in the corner of. Ack cushion.,160.00,Corner section has broken stitching on top lhf corner of backrest/ outside back seam. Likley cause is manufacturer,Hand stitched affected area. No ID label present.,2020-03-05 11:34:05,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR NOOSA.,THE LEATHER DOCTOR,NEV,HENDERSON,AMY BLATCH,Richelle Suna,2
Logan Central,LC,South QLD,79246,2018-11-25,Jenny,Junge,Cajmjunge1@yahoo.com.au,0407495339,2020-02-24 10:11:38,CHARCOAL - CHASER - Recliner,4128,510660002,337601,Material has come away from join near bottom of leg rest in the last section,0.00,,,2020-03-05 17:12:32,Discount to Keep,,,,,,,Kaitlin Evans,,3
North Lakes,NS,South QLD,79291,2017-04-11,Barry,Preston,bwpreston@gmail.com,0468344371,2020-02-24 16:03:43,BLACK - MILLENNIA - Electric Recliner,4503,578990001,224036,Electrical system has stopped working  No lights on key pad  currently unable to lower foot rest. At back of chair when cord is plugged in the light near plug is very dim in comparison to our 2nd chair. Currently chair can not be used. I have no idea why electrical system has failed.,130.00,Footrest stuck in recline position on single stand alone electric recliner. Troubleshooting has found control buttons on cupholder to be faulty. It appears that liquids have been spilled over buttons as a result of the electronics being placed too close to the cupholder. Design fault.   Suite appears worn out.,Replaced cupholder unit. Customer satisfied with repair.,2020-03-05 09:30:14,Finalised_technician,Trigger Button (Electric),Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Morayfield,MF,South QLD,79335,2018-11-22,Leanne,Gray,annieskiknbak@live.com.au,0408621159,2020-02-25 09:03:25,CHARCOAL - SPARTACUS - Recliner,4508,512000001,1002385,The padding in the arm rests and seat have flattened out. The cause could be insufficient wadding or padding.,90.00,Multiple issues with this suite.  1. Customer can feel springs in seat cushion of single stand alone recliner. Front foam boarder has compressed greater than 30% and is no longer supporting seated weight through this area of the seat cushion. Materials used have not lasted duration of warranty.  2. Customer can feel frame through armrest padding on RHF armrest of other single stand alone recliner and both LHF and RHF armrests of single stand alone recliner. Dacron loosefill has softened and shifted from general use. Customer spends long periods of time using recliner. Materials used have not lasted duration of warranty.  3. Mechanism arm collapsed on single stand alone recliner. Customer appears to lean more towards this side of recliner causing mechanism arm to wear out more rapidly. Mechanism integrity does not appear adequate for supporting large frame of seat base.,4. Legroll fabric torn underneath single stand alone recliner. Fabric appears to have been stitched too tightly in manufacture causing it to tear when footrest is used.   Suite is in good condition.,2020-03-05 09:43:46,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Virginia,VI,South QLD,79540,2016-12-04,Ramandeep,Rakhra,glory.raman@gmail.com,0413766901,2020-02-27 12:23:27,BLACK - BOHEMIA - 3 Seater Sofa,4509,509070001,465576,Black leather stuff is breaking from middle of sofa,90.00,Vinyl cracking and peeling inside seat cushion panels between the seat cushions on two and three seater suite. The plastic top layer has separated from the mesh under layer through flexing  this causes a blister and rubbing breaks the loose plastic film allowing it to peel. This damage is only occurring on high use areas. Party at Fault - Materials used in Manufacture.   Suite has not been abused.   There is no Po number on the manufactures tag.,Damage is not able to be surface repaired as it is likely the issue will continue to occur in other areas of the panels. For more permanent repair recommend reupholster. This most likely makes it uneconomical to repair.   Store to Action.,2020-03-05 10:20:02,Discount to Keep,Peeling,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Mahmoud Jeblawi,2
North Lakes,NS,South QLD,79661,2018-10-05,Catherine,Keeley,catherine.alice.keeley@gmail.com,0411068128,2020-02-28 21:14:05,STEEL - BALLAMY - 2 Seater Sofa with In Built Recliners,4510,624540001,243796,The suppo et timber for the seat has broken and it prevents the chair to be reclined when someone is seated on it.  It broke when I myself sat on it. I felt and heard the snap of the wood.,200.00,Seat cushion has collapsed under seated weight on RHF recliner of two seater suite. Timber seat support beam has broken and there is a knot at site of break. Party at Fault - Materials used in manufacture.  Overall condition of the suite is in poor with stains on fabric upholstery and cat has clawed some areas of the suite.   There is no Po number on the manufactures tag.,Replaced broken seat support beam with solid Tassie Oak timber and secured using screws. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 1 $110.00. Total invoiced excluding GST $200.00.,2020-03-05 09:33:09,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Rutherford,RD,NSW Metro,79910,2018-10-15,Gurpindar,Singh,guru_springboks@hotmail.com,0468320054,2020-03-03 13:09:17,BLACK - ASHEVILLE - Dining Chair,2320,613630001,64805,Please find attached my invoice and pictures of the Broken chair. Most of the chairs are in the same state that they may break anytime. one has already broken. see photos attached  Can you let me know what are my options please.,0.00,,,2020-03-05 14:59:40,Finalised_no_technician,,,,,,,Mahnaz Reza,,3
