STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Mackay,MK,North QLD,126891,2019-10-20,Shaine,Radford,Shaine290390@gmail.com,0487052054,2021-06-19 09:48:50,DARK GREY - SPARTACUS - Recliner,2529,512000004,381484,Internal springs have broken  stick into your legs when you sit on it.,200.00,Customer has issues on the RHF recliner of the 2 seater  and 1 single recliner,2 seater The pocket spring has failed  and springs can be felt when sat on  the leg roll has collasped thro the zippers  and needs to be repaired. The mech has failed and dropped the unit to the rh side. Single seater Has a bent mech and the timber of the foot rest is warped! Both need to be replaced.  We have an issue! They are moving to tumut in southern nsw. I don’t go there! New address is 127 Fitzroy street  tumut. Mobile numbers are the same,2021-11-04 13:56:58,Finalised_technician,Pocket Springs,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Rebecca Parfitt,Jacob Rowe,2
Casula,CL,NSW Metro,128518,2021-05-22,Caterina,VENERI,sof-vin@hotmail.com,0402454953,2021-07-10 12:29:13,GREY - SENTINAL - 2 Seater,2177,685850006,846200,Theright hand side part of the recliner has dropped in the front corner and the extension of the legs crinkle in much worse than the photo that i have sent to you it seems that something has moved broken or shifted in the mechanism,170.00,In inspection of the lounge it was found that the RHF seat's mechanism was clunky on operation and was not sitting straight when closed.   After rectifying the mechanism  the CM also pointed out that the RHF leg roll was scrunching when closing.  The new mechanism did not rectify this.  The CM also complained that the RHF arm was splaying out when looking at the bottom of the arm when compared with the top of the arm.  When checking against the LHF arm  there was approximately 15mm difference between the splay on the LHF arm versus the RHF arm.  The arm was not loose and I don't believe that re-securing the arm will rectify this.  I believe the fault is in the make of the arm and this generally cannot be rectified.,I removed the RHF mechanism and replaced it with a new mechanism. After I had done the mechanism work  the CM brought up the two other issues.  Given that the arm cannot be fixed and in order to not spend any more money on the lounge with regards to the leg roll  the CM requested Amart Customer Service contact them regarding the two issues.,2021-11-04 15:37:02,Reselect,Mechanism,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Angela Hyde,Mahmoud Jeblawi,2
Penrith,PH,NSW Metro,128710,2017-11-01,Sue,Kleyn,suekleyny@hotmail.com,0418812564,2021-07-13 11:04:39,STEEL - ROWAN - Recliner,2745,587490001,1013288,We thing 2 of the single set recyliners have broken or something compared to the other seats.  It feels like you are falling through the seats.,350.00,Twi single recliners with pocket springs shot Both backrests sloppy in need of tighteni,Replace two pocket springs  Tighten kd bra,2021-11-04 16:03:52,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Troy Baldwin,2
Braybrook,BK,VIC,129086,2020-11-12,Marisa,Borg,marisaborg85@gmail.com,0458557782,2021-07-18 12:36:21,LIGHT GREY - SPARTACUS - Corner Lounge,3338,512030003,110335,We purchased this product in 2018  last year we received a change over due to the couch being unable to be fixed. The recliners have broken again and slanting on the side.,330.00,inspected to find three recliner mechs were broken/bent. ITEM IN GENERALLY WELL MAINTAINED CONDITION.,Replaced three mechanisms.,2021-11-04 10:13:26,Finalised_technician,Mechanism,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Michaela Nicholson,Troy Baldwin,2
Benowa,BE,South QLD,129452,2021-03-16,Susan,Pommer,crsdpomd4@gmail.com,0423537849,2021-07-23 13:36:29,STAR WHITE - SELLARONDA - Recliner,2486,691330005,4273984,The 2 Recliners we believe were not put assembled properly by the 2 Men who delivered them &did not appear to have any knowledge  of them. ? the backs are crooked and they are loose and wobble about when we sit in them. Also The Recliners Backs are on a Slant. So when you sit in them we are already in a slight reclined position which is not good for our Backs   Hips  & Legs.,390.00,On inspection the customer complained that the backrests on both recliners are to far back. This is highlighted by the gap between the backrest and arm pad. Also the chairs are not opening when the triggers are pulled.  Chairs have been assembled correctly.  When I tried the chairs the footrest wouldn’t release it appears to be getting jammed between the arms . I moved the mechanisms forward to reduce the gap between arms and backrest and to try amd move the footrest forward to prevent it catching   however this improved the issue but didn’t resolve it. I also adjusted the cables and lubricated the mechanisms and the footrest was still jamming.  There was nothing further I can try to resolve the issues  To attempt a repair of the problem I would recommend replacing the both mechanisms   however I can’t guarantee this will rectify the problem,On inspection customer showed me that their two single seat recliners are jamming when trying to recline the seat and are very stiff and not opening when using the handle. I have been supplied two replacement mechanism by the manufacturer however they are not the same type as the ones in the customers chairs. The mechanisms supplied are narrower as shown in photos  I cannot use the existing support bars to widen the mechanism because the mounting points are also different. The mechanisms needed for this repair will have the front support bar mounted on the front face and not the inside  the bar will be straight and not have cornered off ends where it connects into the mechanism.  If this was to be fixed can the manufacturer please supply 2 x correct mechanisms for these recliner seats.  CF $70 M2 Motion x 2 $160  Total $ 230+GST  3/11 Harry I have replaced both mechanisms with ones supplied by the manufacturer and the chairs are now opening smoothly and are solid in the backrests.,2021-11-04 13:14:06,Finalised_technician,Mechanism,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Rebecca Parfitt,Naomi Hughes,2
Townsville,TV,North QLD,130169,2021-07-12,Marion,Overland,toverland@bigpond.com,0400967775,2021-08-02 18:40:45,DARK GREY - NEBULA - 3 Seater with Inbuilt Electric Recliners,4817,661150001,416719,Right Hand Electric Recliner will not retract. It extended but could not be retracted and now can not be extended. Have checked connections  turned power off and on but no change. The left hand side recliner operates without any problem.,200.00,Nebula 3STR electric  Purchased: 12.07.21  1.  3STR:  LHF end recliner stuck with footrest extended. Electrics on this recliner not functioning. Cables  connections and transformer checked - all good. Mech and headrest motors independently tested and found to be functioning.,Extended footrest closed so customer can use chair.  Fault appears to be with the electric trigger buttons. Replacement part needed.  CF + R/Q = 90   Repair quote:  CF + INT3 = 110   RETURN DATE FOR REPAIRS: 18.10.21 New electric button unit installed and tested. Electrics and motion now working to standard.,2021-11-04 13:48:49,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Rebecca Parfitt,Jacob Rowe,2
Townsville,TV,North QLD,130175,2020-05-11,Tina,O'Riley,simonoriley@hotmail.com,0400486849,2021-08-02 19:55:10,DARK GREY - SPARTACUS - 3 Seater Sofa,4817,512010004,391377,The couch makes a noise when being reclined can hear like a spring sound and you can feel the difference in the seat when sitting. As per the photo you can see a spring or wire protruding through.,390.00,Spartacus 3STR Double Recliner  Purchased: 11.05.20   RHF recliner:  1. Footrest padding not aligning with middle unit's padding. Adjustment needed.  2. Mech compressed on RHS and leaning. Bottom of armrest frame rubbing on carpet. New mech needed  3. Mech shrouds making contact with corners of springcell making a 'clicking' sound. Shrouds cutting into support lining. RHS seat cushion spring has been pulled out. Repairs and wear protection needed to prevent additional damage to springcell.   LHF recliner:  4. Mech shrouds starting to cut into support lining. Repairs and wear protection needed to prevent additional damage to springcell.  CF + R/Q = 90,Repair Quote: CF + M2 + S1(x3) = 300   RETURN DATE FOR REPAIRS: 20.10.21  As per report: New mech installed. Wear protection added. Footrest padding alignment corrected. Repairs completed.,2021-11-04 13:45:29,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Rebecca Parfitt,Mahmoud Jeblawi,2
Oxley,OX,South QLD,130237,2017-11-24,Mira,Dave,Mira.Dave10@gmail.com,0450731016,2021-08-03 16:25:33,BLACK - THEODORE - 3 Seater Sofa,4300,577530001,428570,3 Seater Couch  on the left hand side the couch is over bending when it is reclining and it feels different when we try to close the product from recline position to normal position. Feels like one of the metal line is bent.,240.00,Mech has collapsed on rhfr of 3s  this is most likely the cause of the backrest to sit on an angle and the mech feet to clash,Parts will need to be ordered and can be repaired onsite  Replaced mech  recliner tested and working correctly,2021-11-04 13:47:32,Finalised_technician,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Rebecca Parfitt,Troy Baldwin,2
Ballina,BA,NSW,130355,2019-12-28,Joanne,curtis,josa_may@hotmail.com,0416493442,2021-08-04 22:05:41,BEIGE - OPTIMUS - 3 Seater Sofa,4220,625820002,218169,The seat on the right of the 3 seater feels like the springs have popped every time you sit on it and makes a popping noise when reclining and you can feel it.Does not feel as firm and supporting as it did. The left hand seat reclining has intermittent pauses the USB port in the centre of the lounge does not seem to be charging efficiently and the Single recliner has a creaking noise when reclining.As this is a mechanical issue you will not be able to identify the issue through the photos but I will attach them anyway.,730.00,Issue 1- the motor is grinding and creaking in single   wear and tear and loose bolts are contributing cause.  Issue 2 USB console not charging  Issue 3- zig zag spring broken on rhf recliner of 3 seater  Issue  4- mech clunking on second single  Issue 5- all foams have softened due to wear and tear and foam density support,Issue 1 - replace motor  Issue 2- replace USB console  Issue 3 - replace zig zag spring  Issue 4- replace mech  Issue -5 replace foams 28/09/2021 Repaired or replaced parts/issues as above  Please note customer mentioned concern about colour loss on head rests during repair process.  Which is being cause by body oils and contamination. They are creating new claim regarding this.  Further to this there was a small scuff that we caused during repairs that we will return to repair in the next few days as I didnt have my repair caddy with me at the time. 30/09/2021 Returned and repaired small scuff Repaired head rests out of good will whilst had some colour matched.  Job complete and customer happy.,2021-11-04 14:46:40,Finalised_technician,Mechanism,Design,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Aaron Ross,Phil Reid,2
Campbellfield,CF,VIC,130579,2018-03-03,Rawaa,Hassan,rawaa.hassan15@hotmail.com,0481322734,2021-08-08 22:35:07,DARK GREY - SPARTACUS - 3 Seater Sofa,3021,512010004,588799,CLAIM is for both 3seater & single recliner closed job 103581 duplicate same cm - The double couch has a cushion that has flattened down significantly and looks non proportional with the other side of the couch. This is the same for the sign couch cushion as well. It is very flattening and uncomfortable to sit on.,90.00,Inspected to find that all 4 pocket spring foams have failed.,Q/R,2021-11-04 13:12:33,Finalised_technician,Pocket Springs,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Aaron Ross,Troy Baldwin,2
Benowa,BE,South QLD,130772,2021-01-28,Joy,Ford,Jfordreflexology@bigpond.com,0400791006,2021-08-11 13:21:12,BEIGE - CAPELLO - 2 Seater Sofa with 2 Inbuilt Electric Recliners,2482,642580001,587948,Something not right with the mechanism underneath causing uneven seat,170.00,seat leaning towards middle of 2 seater  when sat in.,replaced mechanism. added some 10mm spacers to try and even up the lopsided seat. but there was still a noticable difference when cm sat tin seat of recliner.,2021-11-04 13:14:27,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Rebecca Parfitt,Troy Baldwin,2
Townsville,TV,North QLD,131009,2019-07-07,Sidney,Jenkins,sidsmowingservices@gmail.com,0428838922,2021-08-15 12:04:03,JET - ASHLEIGH - Electric Recliner,4820,534610001,380220,Appears the electrical cables have not been secured internally and as a result during the normal operation of the recliner  they have become jammed and worn through both layers of insulation and exposed bare wires. Given there are moving parts   this is unsafe and unacceptable under australian Electrical regulations. Due to these being internal there is no way of knowing or even inspecting this before use to ensure it doesnt happen. THe item needs to have an electrician attend site and replace and secure the electircal lead. I would like to request on behalf of sid that while they are on site they inspect the other electircal items in hte main lounge and other recliner to ensure they are not the same.   Happy to discuss further  Kind Regards Aaron Jenkins .  Document completed on behalf of Sidney Jenkins.,470.00,AMART FURNITURE –  Townsville SR#214508 JOB #131009  JET - ASHLEIGH - Electric Recliners  Purchased:  07/07/219  Damage Notes  1. On inspection of the electric recliner shows the what seems to be the footrest motor electric cords stretched out and torn. This has cause the electrics to fail and be non responsive.  2. Closer investigation reveals the mechanism is compressed and causing the motor the scrape on frame tearing the electric cords and the electrics failing. Mechanism damaged amd cannot be reused  new parts required.  3. The second recliner appears to have a compressed mechanism rubbing on the frame. The electrics are intact and working correctly with footrest motor operating correctly. New frame required  current mechanism cannot be reused. New parts required.,Action Notes  1.  New parts arrived and supplied from Amart warehouse.  New mechanism parts installed  Tested and appears to be working correctly on both recliners.   CF + 2 x M1  + E1 + 2x Travel + Q/R = $470 + Gst,2021-11-04 13:11:25,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - Townsville South,THE LEATHER DOCTOR,Desmond,Adidi,Rebecca Parfitt,Jessica Kyle,2
Penrith,PH,NSW Metro,131136,2020-07-01,Priscilla,Khoury,priiss.khrry-@hotmail.com,0404418333,2021-08-16 17:12:58,BLUE - GATSBY - 3 Seat Sofa.,2161,675890001,1059433,Hi Team  We purchased these lounges online a year ago and about six months later the stitching started to pull. This has caused the padding to move causing discomfort and an uneven unsteady lounge. I can’t find them on your website anymore to provide the name of them I have been looking for a while now I am desperately hoping you can help. I have managed to find the eway receipt that includes the tax invoice number and payment etc.   Its so upsetting as they are still new :(  Yours faithfully   Priscilla,90.00,Product Details: 675890001 BLUE - GATSBY - 3 Seat Sofa. Time since purchase: 1 year  1 month  2 weeks Name on order: Georgina Khoury Purchase date: 01/07/2020 Store Name: New South Wales - Penrith Sales order: 384-1059433  Issue description Hi Team  We purchased these lounges online a year ago and about six months later the stitching started to pull. This has caused the padding to move causing discomfort and an uneven unsteady lounge. I can’t find them on your website anymore to provide the name of them I have been looking for a while now I am desperately hoping you can help. I have managed to find the eway receipt that includes the tax invoice number and payment etc. Its so upsetting as they are still new :( Yours faithfully   CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 LR1 - LEG ROLL / MULTI STITCH - Stitching of New Panel under Leg Roll  or Multiple Stitching $90.00 1 $90.00 QUOTE/REPORT - Report if required $20.00 1 $20.00,On inspection  the customer complained undone seam in the middle section of the first 3S and black scuff mark on the LHF arm 2nd 3S upon delivery.  Further inspection  there was no overlapped fabric at the back and seat fabric and the damage was about 25cm. It is not possible for repair but cut and sew panel replacement.  The scuff mark was a bit unknown which can be accidental damage BUT not repairable neither.  Report,2021-11-04 14:48:30,Finalised_technician,Lining,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Olwen Silversides,Michaela Nicholson,2
Logan Central,LC,South QLD,131219,2017-09-17,Samantha,Petrie,clolimiza@gmail.com,0488266678,2021-08-17 19:40:01,BLACK - MICHELIN - Leather Corner Lounge,4124,533300001,322703,The leather is coming away in various places over the lounge  we have had the leather doctor come out and inspect the lounge and they believe there is a defect in the leather for it to happen and that I should contact the store and make a claim under the warranty.,530.00,1. Rhf recliner  leather pigment wearing on front seat top panels - accelerated wear is likely caused by poor adhesion and top coat deficiency. 2. Modular seat adjacent to rhf recl  leather pigment wearing on front seat top panels - accelerated wear is likely caused by poor adhesion and top coat deficiency. 3. Lhf recl  leather pigment wearing on seams of front seat top panels - accelerated wear is likely caused by poor adhesion and top coat deficiency.  - Cm said she cleaned it around once a month using products purchased with it from Amart - clean test revealed visible but not significant amounts of soiling  no pigment issues on h/rests or arms.  Apart from the above issues  suite in very good condition.,Quote: - CF  QR - CF 1. S1  Rc1. Repair and recolour 3x panels across seat top. 2. S1  Rc1. Repair and recolour 3x panels across seat top. 3. S1. Repair and colour along front seat top seams.  1/11/21 Completed approved repairs  advised cm to keep off repaired areas for 24hrs.,2021-11-04 13:29:48,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Rebecca Parfitt,Troy Baldwin,2
Mackay,MK,North QLD,131543,2019-03-21,Mitchell,bloxsidge,tahlianyree@gmail.com,0431067657,2021-08-23 07:15:15,GREY - HEATH - Chaise,4751,588360001,372143,Stitching on lounge seating area coming out in multiple areas  head rest padding block exposed of padding.,310.00,The customer had a concern with the stitching letting go in multiple spots across the lounge. Upon inspection the thread had broken and unravelled in multiple areas. We tied off the thread ends so they would not unravel further. We then began the stitch repair however the range of thread we had was not a close enough match and stood out. We advised the customers mother who was on site for the appointment that we have taken a sample and will need to take it back to the local upholstery shops to match and return to complete the repair.   An email has been sent to Eric at parts to check if this is something they can provide  we are also checking our local stores for a close match. Once a match is found the customer will be re-booked to complete.,02/11/2021 I returned to the customers home to complete the stitching repairs.  Across the lounge there were 8 areas where the stitching had let go. Some of these areas were small  others larger. The customer also had a concern with the headrests not feeling right. Using needle and thread  all broken threads were tied off and hidden. The areas were then repaired with new stitching. Once completed  the threads were tied off and hidden.  The headrests were compromised of a steel frame  and top cushion. Upon inspection the Top cushion had been bolted to the frame the wrong way around.  I removed the two bolts  and rotated the cushions 180 degrees. The bolts were replaced and the headrests tested.  They were sitting properly and comfortable.  The customer was happy with the repair.,2021-11-04 13:09:10,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Rebecca Parfitt,Troy Baldwin,2
Midland,MD,WA,132067,2021-07-18,Shannon,Starnes,Slatarnes81@gmail.com,0420279890,2021-08-30 21:19:58,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,6104,590950001,216121,The recliner on the left hand side does not work..,110.00,Trigger release leaver abs recliner arm not aligning,Repaired abs tested both sections,2021-11-04 12:10:59,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Rebecca Parfitt,Marie Pollock,2
Pakenham,PK,VIC,132359,2021-04-04,Greg,Gorringe,gorrringe_gang@bigpond.com,0417099694,2021-09-04 13:18:25,BEIGE - DICKENSON - Ottoman.,3810,664850001,843199,Sat on ottoman and button popped.,160.00,The button was popped out because the string was worn out.,Repaired on-site.,2021-11-04 15:55:10,Finalised_technician,Buttons,Normal Wear & Tear,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Angela Hyde,Andy-Grace Elenoa Nonu,2
Osborne Park,OP,WA,132656,2019-11-29,Adam,Segon,Aksegon@gmail.com,0450614634,2021-09-09 13:25:56,CHARCOAL - SPARTACUS - 3 Seater Sofa,6030,512010001,259742,After very limited use (sat in theatre room un used till this year. The stuffing/coushion has fallen away and sharp springs are digging in. Also as pictured recliner is broken. This should not happen even if the lounge was used the entire time. Very poor make....,460.00,1. LHF recliner on 2.5 seater - seat has lost shape in front and footrest is leaning  Foam surrounding pocket springs have compacted and separated from springs  resulting in no support to leg roll area in front of seat  Recliner mech is bent and needs to be  replaced  2. Single recliner - pocket springs can be felt through seat - foam compacted - Pocket spring foam cell needs to be replaced too,1. New recliner mech fitted to LHF recliner on 2.5 seater  2. New pocket spring cell installed on lhf recliner on 2.5 seater. 3.  22 Oct - new pocket spring foam cell installed on single recliner,2021-11-04 12:07:00,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Rebecca Parfitt,Troy Baldwin,2
Springwood,SW,South QLD,132660,2021-04-29,Carole,Ash,carole.ash@hotmail.co.uk,0439098571,2021-09-09 14:00:44,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4130,512010003,255581,Hi the two inbuilt recliners do not line up evenly  and do not go back into the correct position - so when we are sitting on the sofa we are sitting at different levels.   The slotting in mechanism doesn't seem to be working correctly.      I forgot to mention on the phone when the sofa was delivered the chaps dropped it on the ground (maybe this had something to do with it?).,110.00,1. Rhf recl of 3rr  b/rest had not been fully clipped in position causing it to collapse and sit out of alignment.   Apart from the above issue  suite in excellent condition,1. Locked b/rest in position.,2021-11-04 13:47:16,Finalised_technician,KD Brackets,Transport,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Rebecca Parfitt,Mahmoud Jeblawi,2
Mackay,MK,North QLD,132852,2020-08-01,Nikki,Keates,darrnik@live.com.au,0434937737,2021-09-13 13:55:54,GREY - SELLARONDA - Recliner,4740,691330002,393851,Broken  base of chair. Reclining and something cracked  investigation showed broken section.,460.00,The customer had a concern with the frame breaking on their single recliner. Upon inspection the Main front horizontal frame piece was broken.  I removed the backrest and tipped the base upside down. The mechanism was disconnected and removed from the base.  The staples holding the dust cover and covering material to the broken frame piece were removed so I was able to pull the material clear of the frame.  With the frame exposed I could see a large knot in the timber where the break was. This was why the frame piece had broken.  I disconnected the zig zag springs from their EK clips.   I then severed the staples holding the broken frame in place. I was able to remove the broken frame piece and use it as a stencil to cut a new piece.  The new frame piece was installed in the frame and screwed into place. I added some steel brackets for extra support.  New EK clips were then installed to secure the zig zag springs back in place.,The covering material and dust cover were stapled back.   The mechanism was reconnected along with the backrest.  The recliner was set on its feet and tested. It worked  but the footrest was a little too wide  and it stuck between the armrests when opening  and needed help to extend.  The customer said this was the same on the other single recliner.  The armrests were all tight  both footrests were a little tight and needed help to extend.  To repair this the footrests must be stripped on both ends and the timber shortened by 10mm on both sides.  The recliners on the 3 seat lounge did not have this issue as the are only rubbing on one armrest.  26/11/21 Report in pictures - not enough space,2021-11-04 10:37:39,Finalised_technician,Timber Knot,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Michaela Nicholson,Olwen Silversides,2
Benowa,BE,South QLD,132876,2020-05-11,Brian,Bottrell,brian@intenseit.com.au,0401448454,2021-09-13 20:03:52,CHARCOAL - SENTINAL - 3 Seater,4227,625790001,570321,The right hand recliner (as you face the lounge) will no longer go back to it's non-reclined position. The backrest doesn't work either but the headrest is working. I believe an electrical motor or motors have failed.  I have checked the electrical connections as much as I am able.,220.00,Right facing seat not reclining Due to a motor not working properly   this is a manufacturer issue,Tested components and found motor was faulty. Removed motor so customer can use seat until parts arrive 28/09/2021 Replaced motor as required.  Customer happy  job complete,2021-11-04 13:33:29,Finalised_technician,Motor,Manufacturer,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Rebecca Parfitt,Mahmoud Jeblawi,2
Capalaba,CA,South QLD,132956,2018-11-26,Terene,Harmer,terene_hyland@bigpond.com,0434524030,2021-09-15 09:30:04,LIGHT GREY - SPARTACUS - Corner Lounge,4164,512030003,430589,The leg rest on both recliners lean to one side ,320.00,The leg rest on both recliners lean to one side,On inspection customer showed me that the foot rest on two recliners are on a lean  on further inspection I found that one recliner has a snapped mechanism and the other one is bent. To fix this issue can amart please supply the correct mechanisms please 29.10.21  On inspection customer showed me that the right hand facing recliner seat of the two seater and the left hand facing recliner seat of the console lounge are faulty. I have replaced both mechanisms with one supplied by the manufacturer which has fix this issue.,2021-11-04 11:36:01,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Vaishnavi Ravichandran,Troy Baldwin,2
Mackay,MK,North QLD,132971,2019-10-10,Patricia,Coetzee,coetzee47@bigpond.com,0448311979,2021-09-15 11:29:55,BLACK - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,4802,642620001,375520,The corner of the chair sinks in severely when you sit down,270.00,The customer had a concern with the corner seat sinking more than normal. The cushion visually dipped towards the rear.,disconnected the modules and tipped the corner unit on its back.  I could make out somethings pressing outwards into the dust cover.  I partially removed the dust cover underneath to inspect.  Every EK clip had pulled its staples out.  I collected and discarded these staples and removed the EK clips from the zig zag springs.  I then installed new EK clips to affix the zig zag springs to the frame. The holes for the screws were predrilled so they would not split the timber.  The dust cover was stapled back in place and the feet were replaced.  The modules were reconnected.  The customers were happy with the repair.,2021-11-04 14:11:44,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Rebecca Parfitt,Troy Baldwin,2
Logan Central,LC,South QLD,133029,2016-12-28,Jennifer,Rolfe,jenny.rolfe1@gmail.com,0497792388,2021-09-16 08:43:52,JET - ASHLEIGH - Electric Recliner,4207,534610001,312885,The padding in the seat has moved making the seat lumpy in one place and no padding where it's moved from,285.00,1. Single R  overlay seat foam bunching due to failure of adhesive.  Apart from the above issue  recliner in good condition but with dust cover disintegrating - cm advised that she was given $100 cash back by Amart for this.  no labels present on recliner as the d/c has disintegrated,Unable to get through via phone  on hold for 5mins.  Quote:   - CF  QR - CF 1. int2  foam supply. Supply and install new overlay foam and dacron.  29/10/21 Completed approved repairs,2021-11-04 13:30:44,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Rebecca Parfitt,Mahmoud Jeblawi,2
Cannington,CT,WA,133037,2018-03-16,Grace,Ivantry/Pearson,ghe.grace72@gmail.com,0400186364,2021-09-16 11:47:12,CHARCOAL - CRESSIDA - 3 Seater,6171,594230001,511460,On the right side of the lounge on the electric recliner   it looks like a bolt has worked itself lose in the mechanism causing the structure to flex across that section of the frame to move up and down causing a break in the crossmember structure  In the photos you can see were the missing bolt came from and you can see across from that the broken piece of that cross member sticking up a fraction. That actually now moves the broken cross member up and down pushing into the seat cushion  Stop using it instantly when discovered.,290.00,LHF recliner on the 3-seater had the mechanism drive bar broken in half and as a result of that mechanism was found bent.,Replaced with new mechanism and installed new drive bar.,2021-11-04 12:07:34,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Rebecca Parfitt,Mahmoud Jeblawi,2
Joondalup,JP,WA,133042,2017-06-17,ASHOK,NAGPAL,ashokknagpal@hotmail.com,0401690444,2021-09-16 13:06:33,BLACK - MICHELIN - Leather Corner Lounge,6025,533300001,890561,CUSHION SAGGED ON RECLINNER SIDE,420.00,1.LHF recliner is facing the TV and is most used.  Seat foam has compacted on LHF side of seat. The LHF side the seat sits lower than the RHF side the seat. CM has been sitting on the LHF side closer to the armrest resulting in the uneven wear of the seat foam.  Seat overall is also softer than the other less used seats. Seat still offers support but is noticeable softer. It can be expected that foam compacts from frequent use over 4 years  in this case the compacting of the foam is borderline between excessive and fair wear and tear. CM is adamant that suite has 10 year warranty and wants it fixed. 2. CM is also concerned about the wrinkles in the leather. Concerned that the wrinkles will lead to cracking long term.  Clean test revealed that there is build up of dirt and body oil on the leather. The suite is not adequately cleaned which can lead to cracking of the  leather later. This will be CM caused if it happens.,12 October - Recliner picked up and taken to workshop to be stripped down Foam has been removed from recliner and treated. Orignal shape could not be regained.  Foam has been replaced  recliner reassembled and delivered back to CM  Seat is firm and level now.,2021-11-04 12:02:58,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Rebecca Parfitt,Mahmoud Jeblawi,2
Helensvale,HE,South QLD,133117,2020-02-15,Steve,Van Gils,svangils6@gmail.com,0438219565,2021-09-17 13:22:10,CHARCOAL - SENTINAL - 3 Seater,4213,625790001,462345,The Left recliner operates with a loud crunching noise and is erratic in it’s movement to recline  same in reverse.,170.00,When reclining left facing seat is out of alignment and twists due to bent mechanism.,Test operation of motor for twists Remove and replace mechanism  Test operation of recliner once repaired  All ok,2021-11-04 13:36:01,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Rebecca Parfitt,Vaishnavi Ravichandran,2
Townsville,TV,North QLD,133188,2018-07-06,Peter,Edwards,pete.64@hotmail.com,0439779934,2021-09-18 14:05:12,CHARCOAL - CRESSIDA - 3 Seater,4817,594230001,354982,The recliner of the right side doesn't work anymore. Recently I had to press the button continuously to get it to recline and now it doesn't recline at all,220.00,The lhf recliner on the 2str is intermittently jerky when reclining and retracting. I believe that fault to be the recliner motor.,The lhf recliner motor needs replacing. I did not know what was the fault/ issue therefore I did not order a replacement motor before visiting the customer. I replaced the faulty motor with the one supplied. The customer tested  all good  job complete.,2021-11-04 13:28:07,Finalised_technician,Motor,Manufacturer,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Rebecca Parfitt,Troy Baldwin,2
Cannington,CT,WA,133242,2018-08-28,Adam,Haines,adam_scs@yahoo.com,0402300388,2021-09-19 12:58:18,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,6172,583610001,514380,The cushion in the middle seat is misshapen and the springs in the seat seam out of shape and we are unable to sit on it any longer. The edges of the cushions of the recliner seats have become sagged and the springs seem to have moved. Unknown as to why.,200.00,,,2021-11-04 11:16:55,Discount to Keep,,,,,,,Michaela Nicholson,,3
Cockburn,CB,WA,133387,2016-12-04,Rebecca,Napier,srnapier@iinet.net.au,0418933904,2021-09-20 22:08:27,BLACK - ROCCO - Leather Theatre Suite,6123,527510001,241288,Recliner cable frayed and broken off end clip. Unable to use mechanism to recline,110.00,LHF recliner trigger cable broken,Replaced new trigger cable and serviced (greased) mechanism parts for smooth motion.,2021-11-04 12:10:18,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Rebecca Parfitt,Naomi Hughes,2
Benowa,BE,South QLD,133410,2021-05-03,John,Adams,waggawaggaboy@hotmail.com,0419115483,2021-09-21 10:46:35,BLACK - SAN MARCO - Leather Electric Recliner,4220,511280001,574403,The plastic mechanism under the electric operated reclining chair is broken. The electric motor is working however.,170.00,Plastic mounting bracket on motor that connects the drive bar brackets had broken.,Remove and replace motor and brackets. Test operation of motor and recliner mech. All ok,2021-11-04 13:14:55,Finalised_technician,Motor,Manufacturer,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Rebecca Parfitt,Marie Pollock,2
Benowa,BE,South QLD,133459,2019-09-27,Deborah,Leonidas,Debbie.leonidas@icloud.com,0422092274,2021-09-21 16:58:21,LIGHT GREY - ALFRED - Fabric Recliner,4227,584770002,559483,This the second time this has happened  last claim number 75764. The recliner is not reclining and back of recliner is loose and has unnecessary movement,480.00,Attended job to repair trigger for recliner as per photos and job description. Once on site found the trigger operating but not reclining. Appears footrest is jamming due to fabric too bulky. Mechanism was wobbly and possibly out of alignment which could be another cause. No sku number visible.,Tighten screws on brack rests brackets to take wobble out and strengthen.  Inspect trigger and mechanism operation. Returned on 14/10 Replaced mech  added larger gauge screws to right angle bracket for arms to pull in so it would open up for the footrest. Footrest was still not latching as it goes to far back. Moved mech forward to fix but now the footrest is to far forward for customers liking. Spoke with Amart and will return to trim footrest down to see if we can get the desired outcome. 26/10/21  Picked up recliner  removed footrest and tightened leg roll fabric. Realigned mech and springs. Returned to customer on the 27/10/21 and they were happy with the result.,2021-11-04 13:34:37,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Rebecca Parfitt,Catherine Sal,2
Warana,WA,South QLD,133553,2020-09-19,jennifer,howard,jen.howard1979@gmail.com,0421637980,2021-09-23 08:59:59,GREY - GALILEO - 3 Seater,4557,673390001,482935,One of the springs in the couch has broken and the couch cushion now sags thank you,200.00,The spring holder ofr the no sag spring in the 3 seater has totally disappeared ..,Supply and fit new spring holder to no sag spring. check all around the same area and they are still fine. Consider this wasn't fixed well.,2021-11-04 14:14:34,Finalised_technician,Zig Zag Springs,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Rebecca Parfitt,Mahmoud Jeblawi,2
Springvale,SV,VIC,133569,2017-05-04,Maree,Tomaras,johntomaras@optusnet.com.au,1411493453,2021-09-23 11:29:37,BLACK - THEODORE - Recliner,3204,577520001,28946,The clip you pull to recline just snapped off  we  are always careful when using this.,110.00,* Customer house very neat & tidy * The plastic handle snapped,* Replaced trigger cable,2021-11-04 13:19:07,Finalised_technician,Trigger/Cable,Normal Wear & Tear,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Ann D'Ambrosio,Naomi Hughes,2
Joondalup,JP,WA,133646,2020-09-10,Frances,Powell,fran191@icloud.com,0412702101,2021-09-24 11:51:04,DARK GREY - PRESCOTT - 2 Seater with Inbuilt Recliners. Upholstered in Fabric.,6027,677260001,956398,The seat with the recliner seems to sink at the back  it is also squeaky. Although my cat sits on the other seat  it always has a cover on it.,200.00,Seat on LHF recliner is sagging  and squeaks when sat in.,Pocket springs have been removed and replaced. Seat is now firmer  and squeaking has been resolved.,2021-11-04 12:06:42,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Rebecca Parfitt,Nathan Milsom,2
Lawnton,LA,South QLD,133680,2021-07-17,Theresa,Smith,theresasm123@gmail.com,0419796784,2021-09-24 18:53:32,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Reclin,4019,693190001,414573,The lights won’t turn off when buttons are pressed. Will go brighter then back to softer but not off.  Only just set up lounge after moving in to new home so still new and it hasn’t turned off since setting it up. We just turn it off at the switch at the back.,90.00,Customer concerned with reading lights not turning off on centre console of 3 seater suite. Customer also concerned with LHF electric recliner recline action speed being very slow. Inspection has found customer has plugged reading light transformer into recliner power port and recliner power supply into reading light port. No defect with suite.   Suite is in good condition.,Replugged cords correctly. Reading light & recliner action working properly.,2021-11-04 13:58:15,Finalised_technician,Cables/Leads (Electric),Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rebecca Parfitt,Michaela Nicholson,2
MacGregor,MG,South QLD,133887,2012-07-18,Gina,Koumpis,Koumpis22@hotmail.com,0407038938,2021-09-28 08:15:27,BLACK - CODIE - 3pce Suite,4113,445100002,159363,Leather is splitting and padding has flattened in some areas,90.00,On Inspection: 1. Large cut in the leather on top of the footrest on one of the single recliners. Panel replacement the only option for repair. 2. Leather peeling on the front of the armrests on the same single recliner and on one of the armrests on the other single recliner - again the only repair option is a leather replacement of the piping.  3. Significant discoloration on the the foot rest of the other single recliner - can be re-coloured. Quote likely not viable but provided anyway.,Inspection & Report.,2021-11-04 15:48:20,Discount to Keep,Cut/Tear,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Angela Hyde,Andy-Grace Elenoa Nonu,2
Mackay,MK,North QLD,133939,2018-09-13,Johanna,Stanojevic,hana_chk@yahoo.com.au,0431743070,2021-09-28 16:14:48,BLACK - ALBERTO - 3 Seater Sofa,4740,628500001,379681,The USB unit on left hand side of lounge stopped working. Tested with different cables and phone/iPad without luck,190.00,The customer had a concern with the USB charge point on the RHF recliner side.  The recliner controls worked  only the charge point did not.  I removed the plastic surround from the controller followed by the retaining screws.  The controller model number is: HC17-004 I did not have this model controller in my electrical box.  If a replacement can be supplied  we can swap it out.,02/11/2021 I arrived at the customers house to complete the repair of replacing the controller of the the recliner as the USB slot was not charging.  I removed the plastic surround and the screws holding the controller in place.  I then tipped the lounge forwards and disconnected the wire plug. The replacement controller was plugged in and tested. All functions worked as they should.  The faulty controller was removed and the replacement installed.  The wires were connected and zip tied to the rail.  The screws were replaced to hold it in place. The plastic surround was replaced.  The customer was happy with the repair.,2021-11-04 13:10:18,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Rebecca Parfitt,Mahmoud Jeblawi,2
Butler,BU,WA,133951,2021-08-11,Gary,Tranter,trantergary@hotmail.com,0439030083,2021-09-28 19:08:46,LIGHT GREY - SORENSON - Modular Armless Piece,6036,699360002,121453,Front of modular base  foam filling appears to have collasped. As per photos attached,600.00,Front and side edges of each modular seat - fabric is bulging out.  Foam on front and side panels of mech modular seat has to been glued in properly and is moving  resulting in the visible bulge  Foam can be glued to frame.  Frame is not damaged.,27 Oct - all 4 modules - front borders on seat bases have been removed and foam glued in  LHF module - webbing added to front corner of seat to lift foam up  All 4 modules are repaired and fabric is smooth on base,2021-11-04 12:05:43,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Rebecca Parfitt,Mahmoud Jeblawi,2
Tingalpa,TA,South QLD,134014,2021-08-15,Stephen,Elkington,elkingtonsjdl@bigpond.com.au,0418796909,2021-09-29 18:07:50,GREY - DELUCA - 2.5 Seater with Inbuilt Electric Recliners.,4154,661380001,841908,The stitching on the cloth between the seat and the foot rest (when extended) has started to pull away.,160.00,Fabric on the sides of both recliner footrests is coming Loose,Reattached fabric,2021-11-04 14:10:27,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rebecca Parfitt,Kesaia Tavake,2
Virginia,VI,South QLD,134028,2013-05-05,Pauline,Stockill,pauline.stockill@bigpond.com,0400489400,2021-09-30 09:54:46,PRADO - BRUSSELS - Large Corner Suite,4055,474890002,359157,The lever on one of the recliner chairs is broken  The leg rest no longer will lift up,110.00,Front right recliner to the 2 seater console couch  would not recline due to snapped trigger cable at handle end.,Damaged trigger removed and fitted new in its place. Couch/ recliner is now fully operational.,2021-11-04 14:12:13,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Rebecca Parfitt,Kesaia Tavake,2
Morayfield,MF,South QLD,134065,2018-11-23,Melissa,Shearman,melissashearman@gmail.com,0422093781,2021-09-30 15:35:24,DARK GREY - SPARTACUS - Corner Lounge,4503,512030004,1003072,When putting our legs back down on the lounge it scrapes along the carpet on one side causing the carpet in our rental property to be worn in that area from the lounge. As you can see in pics it's very wonky when legs are extended. We keep having issues with this part of the lounge and it's becoming very annoying.,240.00,When putting our legs back down on the lounge it scrapes along the carpet on one side causing the carpet in our rental property to be worn in that area from the lounge. As you can see in pics it's very wonky when legs are extended.  We keep having issues with this part of the lounge and it's becoming very annoying,On inspection customer showed me that the RHF recliner seat of their corner lounge scrapes along the floor on the right hand side. On further inspection i found that the seat is very twisted which is being caused by the mechanism having buckled and sunk down on the right hand side. If this was to be fixed can the manufacturer please supply a replacement mech for this lounge. NOTE: The customers have told me that Amart have agreed to replace this lounge because of multiple repeat issues and do not want the current lounge even if it’s repaired 27.10.21  On inspection customer showed me that the RHF recliner seat of their corner lounge is twisted. I have replaced the mechanism of this seat with one supplied by the manufacturer which has fixed this issue.,2021-11-04 13:36:58,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Rebecca Parfitt,Troy Baldwin,2
Mandurah,MN,WA,134346,2021-09-03,John,Evert,111408mandurah@amart.com.au,0417091772,2021-10-05 11:50:13,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,6210,590950001,111408,Couch is squeaky,200.00,Lhf recliner squeaks when sat on or movement is made while sitting.  Noise identified as metal on wood.  The fasteners holding the recliner onto the seat frame are not fastened/positioned correctly. Once removed the squeeking noise was no longer present. New fastenings put in place and issue is resolved.,Issue resolved,2021-11-04 12:02:40,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Rebecca Parfitt,Asraful Islam,2
Auburn,AN,NSW Metro,134436,2019-10-20,Chantell,Cao,chantellpincao@hotmail.com,0421278228,2021-10-06 11:14:38,GREY - MARLOW - 3 Seater Chaise,2017,533050001,943456,This was a floor demo couch we purchased.   The couch has lost alot of it structure and parts of the internal part of the couch is lumpy and seems to be the materials inside shifting to some side of the couch. As the couch is connected we cant move the cushions on the base to re fluff there causing it to sink further.   The connect of the chaise and arm has dipped and we can hear it cracking and seems unstable.   The left side cushion is sunken and cant re fluff.  the beams of the chaise is more sunken to the back of the head rest area and the feet of the chaise is higher.  It has become recently uncomfortable and does not support our back as we continuously slide and have to re structure ourselves on the lounge.   overall it was a good couch  however we didn't think it was loose its shape and structure after a year.   We don't have kids so no one jumps on the lounges.   We have a 5kgs dog that cant jump on the couch as he has arthritis and is 11 yrs old.   It's lumpy and slanted.,270.00,The armrest on the chaise of the customer’s sofa flexes during normal use. During my investigation I discovered the middle supporting leg on the side of the chaise was missing. The leg supports the long side of the chaise..,Inspection  assessment  report and quote adjustment.  I will order a leg for the customer  the customer will put something underneath the frame where the leg should be.  The new leg was installed the cushion is happy with the repair no further action required.  The address for the customer was incorrect and I went to the old Forest Lodge address. A call out will be charged.,2021-11-04 12:14:59,Finalised_technician,Frame,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Rebecca Parfitt,Jessica Kyle,2
Yamanto,YO,South QLD,134437,2019-02-27,Sue,Freiberg,sue.freiberg@hotmail.com,0403477367,2021-10-06 11:19:27,CHARCOAL - SENTINAL - Electric Recliner,4305,625770001,747321,STORE ENTERED ON BEHALF OF CUSTOMER  THIS PURCHASE WAS MADE BY SUE FOR HER ELDERLY MOTHER. SCREWS/HINGE HAVE COME OUT ON TIMBER FRAME. PLEASE FIX  CUSTOMER IS ELDERLY AND WE DON'T WANT HER INJURING HERSELF IN ATTEMPTS TO REPAIR.,130.00,Armrest hinges was placed too far back and therefore the screws fell out.,Repositioned the hinges and fastened to the frame,2021-11-04 12:15:48,Finalised_technician,Fasteners/Connectors,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Vaishnavi Ravichandran,Jessica Kyle,2
Port Macquarie,PM,NSW,134572,2012-12-28,Kevin,retallack,jandkret@gmail.com,0419627793,2021-10-08 10:18:39,PRADO - HAMPTON - 3pce Suite,2444,429170002,110691,On one of the stand alone recliners the trigger has snapped  and not working.,90.00,Trigger cable on the single recliner compromised.,Replaced the trigger. Job completed. For some reason CS have asked for clean test and repair for the leather. I really don't know why  when I spoke to the customer  they didn't have any idea why that would be needed when there wasn't nothing wrong with the leather  not to mention the lounge is around 9 yrs old and the leather is way out of warranty. But the leather is actually in remarkable condition for its age. So no clean test or leather repair was conducted because there was no need.,2021-11-04 12:15:44,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Rebecca Parfitt,Jessica Kyle,2
Helensvale,HE,South QLD,135148,2017-06-25,Ashley,Shepherd,wingfieldshepherd@gmail.com,0425795810,2021-10-17 13:20:13,LIGHT GREY - MANNY - 3 Seater Chaise,4213,534740003,396833,The couch doesn't get used much however the back cushion on the far left side is indented offering zero back support. It has only happened in the one spot. All other back cushioning is in perfect condition along with the rest of the couch. It seems the foam inside back rest cushion has soften.,200.00,Customer unhappy with seat and backrest foam integrity. LHF seat was sinking in the corner making the backrest also lose support.,Added booster foam to seat to stop corner from sinking so much. Added booster foam to backrest to prop up more. Customer wanted more fill in the backrest also so added to the customers desire. Customer was happy with the outcome.  The was no sku number on the couch. I also forgot to get photos of the booster foam before stapling the dust cover back.,2021-11-04 13:33:58,Finalised_technician,Foam,Manufacturer,The Leather Doctor Australia,THE LEATHER DOCTOR,Chad,Smith,Rebecca Parfitt,Kesaia Tavake,2
Warana,WA,South QLD,135270,2021-05-11,Richard,Arkins,arkins.richard@gmail.com,0438138193,2021-10-18 20:25:34,NAVY - ANGUS - Left-Hand Facing 3 Seater Chaise with Sofa Bed,3000,689660008,865219,The small zipper of the cushion has come undone.,310.00,The customer claimed that the zipper on one of the cushions of the sofa bed had broken and was repeatedly opening up.  An inspection of the zipper confirmed that it was able to be opened and closed however would open up towards one end when pressure was applied.   A close inspection confirmed that the zipper end which was sewn to the fabric (opposite to the clip end) was damaged annd could not be closed permanently.,The zipper on the cushion of the sofa has now been repaired,2021-11-04 13:19:33,Finalised_technician,Zipper,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Rebecca Parfitt,Achol Acot,2
North Lakes,NS,South QLD,135357,2020-03-01,Sheridan,O'Reilly,sheperdan@gmail.com,0400094348,2021-10-20 08:29:04,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,4022,643580001,266758,The right seat base is sinkinking. The left arm is not straight.,200.00,Multiple issues with this suite.  1. Customer concerned with seat cushion sagging on LHF electric recliner of 2 seater console suite. Inspection has found nothing out of place in recliner's seat base. Seat cushion foams appear to have softened  however seat cushion sinks considerably lower when compared to other sections of the suite. Unable to determine cause of damage.  2. Customer concerned with RHF electric recliner armrest on 2 seater console suite sitting on a lean. Inspection has found armrest to be securely fastened to seat base. It is possible that mechanism has collapsed causing armrest to lean. Replacing mechanism may rectify issue  however unable to guarantee. Other possible cause is armrest frame has bent out of alignment and cannot be repositioned without deconstructing entire seat and armrest frame. Unable to determine cause of damage.   Suite is in reasonable condition.,Added booster foam to LHF electric recliner seat cushion. After seated test  customer has not felt any improvement. Unable to make any additional improvements to seat cushion.,2021-11-04 13:27:08,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rebecca Parfitt,Angela Hyde,2
Gepps Cross,GC,SA,135361,2021-06-29,Nicole,Le Ray,Nickncage@outlook.com,0429398524,2021-10-20 09:31:16,DARK GREY - BERNARD - Fabric Recliner,5107,702570001,1106247,Reclin,180.00,30 cm of stitching damaged underneath the LHF armrest,Repaired stitching,2021-11-04 14:47:55,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Naomi Hughes,2
Virginia,VI,South QLD,135410,2019-01-21,Kerry,Smith,kerryannesmith60@gmail.com,0409610421,2021-10-20 17:24:26,CHARCOAL - SENTINAL - 2 Seater,4055,625780001,517190,The electrical wire seems to have been in a place that when the chair was reclined  it must have been touching the wire and it cut through and would not work anymore. It is dangerous and luckily nobody was hurt.,150.00,Front right seat on the 2 seater couch ceased to stop operating due to electrical cable coming out of motor had been compromised with the motor and arms rubbing through the protective coating of the wiring causing motor to short out.    Cabling had not been located in a safe position to prevent contact from moving parts.,Damaged motor removed and replaced  with new. Electrical cabling had been tidied up in the process.   Recliner chair is now fully operational.,2021-11-04 13:18:42,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Rebecca Parfitt,Naomi Hughes,2
Maroochydore,MR,South QLD,135484,2018-10-22,Chris,Hale,chale202@gmail.com,0447578649,2021-10-21 16:56:41,LIGHT GREY - PHOEBE - 3 Seater Sofa,4556,576730001,825358,We're unsure as to the cause of the issue  we believe this has given way when we were not present as we haven't felt or heard anything odd.,200.00,The customers had noticed a small steel rod poking into the fabric on the RHF side of the lounge. by the time we arrived it was poking out THROUGH the fabric on the armrest.  They could also feel the LHF seated cushion did not feel the same and came to the conclusion that something had broken or given way.,As soon as we saw the issue  we could instantly see the internal supporting ZZ spring wire had moved and was now poking through the fabric.  To repair  we gained internal access and repositioned the rod and at the same time  removing it from the side. Unfortunately  this had also created a small hole and puckered the fabric. Luckily it had not torn the fabric but had slid out between the woved fibres  so we massaged the hole to bring the weave back to normal and then we had to reupholster the fabric to tighten it to remove the last of the puckering  Issues all resolved onsite,2021-11-04 13:16:52,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Rebecca Parfitt,Robyn Carvosso,2
Nunawading,NW,VIC,135576,2011-10-29,Graham,Mcknight,Grmcknight@hotmail.com,0409803091,2021-10-23 10:43:46,PRADO - CEDAR FALLS - 3 Seater + Recliner + Recliner,3127,241560001,132221,Trigger for recline broke at handle. Replacement cable is post 2012 and does not fit as it is too long from support clip to attachment point by 3 cm.,110.00,Replaced broken recliner cable,Replaced broken recliner cable,2021-11-04 16:19:40,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Vaishnavi Ravichandran,2
Cannington,CT,WA,135647,2020-11-02,Andrew,Marsh,swampy.01@bigpond.com,0476800874,2021-10-24 19:34:19,BLACK - CORTENZA - Corner Lounge,6110,675430001,549925,The headrest bracket is very loose. I don’t know how to get in and tighten it.,130.00,The LHF headrest mechanism mounting bolts are lose,The base accessed and bolts on headrest internal sections tightened  All ok,2021-11-04 12:03:09,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Rebecca Parfitt,Andy-Grace Elenoa Nonu,2
Townsville,TV,North QLD,135945,2020-06-12,Kelly,Dixon,Kellybourke84@gmail.com,0407748777,2021-10-28 12:07:02,WHITE - REPLICA ADIRONDACK - Outdoor Chair,4815,602660001,400395,Sitting down on the chair and the back broke  I’m not a large person (5 foot 6 under 70kg) sitting back on the chair the back fell down. Both sides came loose of the screws and the base cracked.,0.00,,,2021-11-04 11:42:11,Changeover,,,,,,,Jessica Kyle,,3
MacGregor,MG,South QLD,136001,2021-09-29,Amanda,Jessop,manda60@me.com,0407325872,2021-10-29 08:19:20,BEIGE - EOIN - Recliner,4120,722260002,376031,There is no damage it simply just stopped working! There’s no power.  I have checked power point etc and it works fine. This chair is just weeks old!  I am so upset and disappointed.  This makes no sense. I need this chair to work for health reasons.  I absolutely NEED this fixed ASAP,120.00,Recliner has stopped working due to the transformer box not working,Replaced transformer now working fine,2021-11-04 13:14:18,Finalised_technician,Transformer,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Rebecca Parfitt,Nathan Milsom,2
O'Connor,OR,WA,136137,2021-08-29,Milisav,Kurusic,brankicaaus37@outlook.com,0404711223,2021-11-01 09:56:54,RUSTIC - SETTLER - 7 Drawer Dresser with Mirror,6167,435750001,168829,We got the mirror scrached on the way to our house.,0.00,,,2021-11-04 11:16:01,Hardgoods,,,,,,,Angela Hyde,,3
Rutherford,RD,NSW Metro,136149,2021-03-02,Robin,White,busybee95@hotmail.com,0419768404,2021-11-01 10:56:49,BLACK - SAN MARCO - Electric Recliner,2251,547330001,837791,foam cushion seems to have dropped an puts pressure on legs when seat is sat on ie. Sinking. but front of cushion is ok ??.other chair is fine. seems support has dropped........photo taken on camera phone,200.00,,,2021-11-04 15:39:43,Changeover,,,,,,,Angela Hyde,,3
Darwin,DN,NT,136159,2019-03-09,Santriana,Goodrem,santriana@live.com.au,0400480425,2021-11-01 12:14:29,BLACK/CHARCOAL - SUMMIT - Dining Chair,828,518140001,108615,Cracked seat base,0.00,,,2021-11-04 14:40:04,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
Caringbah,CR,NSW Metro,136166,2021-10-29,Paula,Hodgson,paula@balistreetdogs.org.au,0438645141,2021-11-01 13:19:38,WHITE - BOYCE - Table Lamp,2029,686700001,79591,There is no switch where there should be a switch. I bought two of the lamps  one is functional with a switch but the one in the photo does not have a switch and it is practical to be having to bend down to switch on and off.,0.00,,,2021-11-04 12:57:07,Hardgoods,,,,,,,Angela Hyde,,3
