STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Shepparton,SN,VIC,45737,2017-09-15,Rose,sorbello,rose.sorbello@yahoo.com.au,0417039559,2018-12-19 14:03:32,Dream elegance 2000 queen mattress,3631,55170,416950,2nd mattress to sink in the middle. At least 1 inch when no one is on the bed.,0.00,,,2019-02-21 13:23:14,Discount to Keep,,,,,,,Kirra Organ,,3
Campbellfield,CF,VIC,47803,2017-07-02,Marko,Capodicasa,572253@noemail.com.au,0422583243,2019-01-15 12:47:03,SPARTACUS 6 Seater Corner Suite,3076,51203,572253,Backrest on lounge is completely bent backwards; customer says appears to be an internal issue. Customers words were "the lounge is on its last legs"  *Submitted by Daniel Barraza @ Campbellfield*,90.00,The customer pointed out a large number of issues with this lounge suite  there are three bent recliner mechnaism ps and the frames on three backrests are broken. The bolts that the backrest connector brackets connect to have broken through the timber. One of the backrests has a broken section of frame and is making a creaking noise.,The three backrests would need to be taken away way to repair and have sections of the frames replaced. The mechanisms would need to be replaced. I’ve been included a quite to repair but the repairs are exstensive and may not be economical to repair,2019-02-21 08:30:08,Reselect,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Mitchell,Rose Tandy,2
Gepps Cross,GC,SA,49444,2018-12-31,Subash,Narayanan,amrithasivadas@gmail.com,0422380620,2019-02-04 14:51:11,BRIGETTE 2 seater sofa,5068,63386,1053359,Sofa is making noise.,0.00,,,2019-02-21 09:19:04,Changeover,,,,,,,Vaishnavi Ravichandran,,3
Campbellfield,CF,VIC,50126,2015-02-19,Muhammed,Habieb,moehabieb@hotmail.com,0422054699,2019-02-12 14:11:30,Diego Lounge Suite,3048,3 Seater couch 50798 Recliners 50796,471178,The Diego Suite was bought in 2015 since then we have had countless of issues with this product like the recliners always breaking we put the claim in and your contractors Dr Leather came out assess it and fix the issue we recently went through this again and Dr Leather came out and fix the issue but yet again the recliners are playing up and also the 3 seater is also playing up and every time we sit on it feels like we sitting on the metal and the recliner has gone on it again. we have had the same issue time and time again.,0.00,,,2019-02-21 09:44:08,Discount to Keep,,,,,,,Natalie Mitchell,,3
Virginia,VI,South QLD,50308,2018-10-02,Ryan,Lyons,r.lyons.career@gmail.com,0434191245,2019-02-14 19:14:00,Lannister electric Recliner (leather - black),4061,57724,513518,The is a large tear in the leather on the seat cushion near The edge of the armrest. The year is at the edge of the leather apolstery where the arm rest joins with the seat cushion. The lounge set is brand new and having arrived in January has only has been in use for 3 weeks.,0.00,,,2019-02-21 15:58:16,Changeover,,,,,,,Angela Hyde,,3
Glendale,WY,NSW Metro,50324,2016-04-01,Teresa,Spittles,spittlesfamily6@bigpond.com,0414521561,2019-02-15 08:52:54,Oracle Corner Lounge,2323,50723,731274,rub marks and stitching coming undone on joins. accidental damage claim submitted and declined through smart care - possible manufacturing fault,0.00,,,2019-02-21 10:31:37,Discount to Keep,,,,,,,Natalie Mitchell,,3
Springwood,SW,South QLD,50361,2015-07-31,Naurelle,Saunders,nikki_leigh@live.com,0490008637,2019-02-15 13:46:37,Whitsundays corner chase,4123,51051,175257,A piece off wood is snapped in the arm of the chair can also feel the springs in the seats when you sit on them.,0.00,,,2019-02-21 10:59:12,Discount to Keep,,,,,,,Brenda Stewart,,3
Gepps Cross,GC,SA,50420,2019-02-16,MARTIN,CANAVAN,canavanmartin949@gmail.com,0417847160,2019-02-16 14:49:44,Kinross 3 seater sofa in microfibre in raisin,5114,50658,1054697,As received today. unpacked today noticed the hole at front of sofa . Got it delivered.,0.00,,,2019-02-21 13:31:26,Changeover,,,,,,,Natalie Mitchell,,3
Springwood,SW,South QLD,50433,2017-03-04,Nathan,Subbian,tee.nathan@gmail.com,0413685210,2019-02-16 16:30:16,Kensington 3 seater sofa,4118,51951,200644,i have bought a kenisington 3 seater sofa in your shop on date 04/03/2017( sales order #352-200644. item code 51951 ) it has ripped off in couple of places also i have attached the image of it   Kindly have a look on it and help to fix it   thanks   regards,0.00,,,2019-02-21 17:04:54,Discount to Keep,,,,,,,Tammy Edge,,3
Morayfield,MF,South QLD,50439,2018-03-18,Debbie,BESS,zunbacrazy33@gmail.com,0410605096,2019-02-16 17:03:22,CHASER Recliner,4516,51066,991922,The default is on the front of the recliner- the part that flips up  it is on the seem first panel from the floor. I think it has come away from the stitching at the seem about 10 cm long.,0.00,,,2019-02-21 15:39:28,Changeover,,,,,,,Brenda Stewart,,3
Dandenong,DG,VIC,50516,2018-07-20,Emma,Redman,emmaredman1989@gmail.com,0430957353,2019-02-17 20:08:38,Bonza 2 seater sofa grey,3196,51510,204936,The two seater couch has collapsed and the internal frame is jutting out (you can feel it through the material). This happened after 10 minutes of my partner sitting down on the couch with our daughter who is 10 months old. We do not sit in the lounge all that often and we always sit properly and never jump or sit down hard on the couches or mistreat them or any of our belongings in any way. The couch originally arrived with a broken foot that I tried to get replaced and have proof of emails sent to the store and this was never resolved. Our daughter was 3 months old at the time. I should not have to jump through hoops to have something fixed that arrived in that way. Now the couch is completely collapsed after only 7 months of owning it and the 3 seater we purchased creaks when I sit down on it and the arm rest cracks from having my arm on it. The coffee table also has a crack in it and we only have tissues and a book on it. We want a full refund. These products are terrible quality.,0.00,,,2019-02-21 14:17:33,Changeover,,,,,,,Mahnaz Reza,,3
Helensvale,HE,South QLD,50540,2017-04-24,NEIL,LEE,leescreens@yahoo.com.au,0419255587,2019-02-18 10:40:52,Millennia 2 seater,4211,57900,370965,*********store requested claim to be lodged on behalf of customer ******* Cracking of fabric -,0.00,,,2019-02-21 12:30:01,Discount to Keep,,,,,,,Natalie Mitchell,,3
Waurn Ponds,WS,VIC,50738,2019-02-12,Adam,Moss,adamlorner@live.com.au,0429859393,2019-02-20 11:33:14,Isobel 2.5 seater,3217,613610001,838417,CSC lodging on behalf of customer as customer requested tech to repair   Legs are wobbly - not sitting flat and one of them is chipped,0.00,,,2019-02-21 09:10:13,Changeover,,,,,,,Kaitlin Evans,,2
