STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Mackay,MK,North QLD,80537,2018-05-03,Gae,Herewini,gaeherewini@yahoo.com,0413933658,2020-03-10 23:09:55,BEIGE - THEODORE - Recliner,4740,577520002,354709,Not sure stitching come undone. Notice when I was wiping it over.,160.00,The customer had a concern with the stitching on the backrest cushion unravelling on their single recliner. Upon inspection it seems the thread had broken and had started to unravel.,To repair this  I used a single thread double needle technique to restitch the area  pulling the cushion back into place. Once completed  I tied the thread off  then hid the thread ends. The customer was happy with the repair.,2020-05-02 13:54:26,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Natalie Mitchell,Mahmoud Jeblawi,2
Casula,CL,NSW Metro,80767,2019-01-24,Flora,Vigors,flovigors@gmail.com,0410314464,2020-03-14 12:56:31,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,2171,534600001,800370,Customer came instore and needed assistance with filling out warranty assessment form for 3 seater sofa. Advised that she was cleaning and she normally takes of the cords prior to vaccuming and noticed that the cord was damaged. She also stated that the lounge is dipping and squeaking on LHF side,410.00,Damaged cord.  Lounge dipping and squeaking on RHF side.,Removed dust covers  lubricated all movement points within the seat frame including zig zag springs and zig zag spring anchors.  Applied booster foam  locating it between the zig zag springs and the cushion in the area that was dipping.  Completed on both recliners.  Customer tried both seats and expressed total satisfaction.  Attempted to replace the electrical cord but the wrong one was issued.  Ordered a new cable and will replace when received. Returned to CM and replaced broken Y cable with new Y cable.  Tested recliners.   Customer very happy.,2020-05-02 14:51:17,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Natalie Mitchell,Raewyn Christison,2
Joondalup,JP,WA,81969,2018-02-16,Rekan,Amin,Hozan986@yahoo.com,0449597996,2020-04-01 14:40:58,DREAM ELEGANCE 4000 - Queen Mattress,6064,551780001,906562,The two sides sink down,0.00,,,2020-05-02 14:52:38,Discount to Keep,,,,,,,Toby Young,,3
Rockhampton,RK,North QLD,82112,2011-10-07,Belinda,Cosgrove,Cosgrove_3@yahoo.com.au,0402484566,2020-04-03 13:54:10,BLACK - CLIFTON - Theatre Suite,4695,433320002,232652,The back of seat number 2 is broken. It falls heavily to one side. It seems to have no support as it is wobbly to touch. Also when reclined it goes beyond the normal point of extension with no back support. It would seem something has broken in the support system in the inner part of the chair.,220.00,One of the backrests on this customers theatre lounge was lopsided and very loose. On closer inspection  we found one of the KD brackets had completely snapped in half. These particular brackets are actually very old and haven’t had to replace one for about 6 years. Luckily I had a replacement one to match in our van and was able to fix this onsite. Unfortunately  the T-nut was also stripped so we had to replace that first. While there  the customer mentioned all 4 triggers did not work and had not worked for a couple of years. We decided to replace these as well.,While there  the customer mentioned all 4 triggers did not work and had not worked for a very long time (years). We decided to replace these as well. Charged for 2 only (and 2 x free trigger repairs) Customer was delighted. All issues resolved,2020-05-02 10:07:02,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Mitchell,Rose Tandy,2
Bundaberg,BG,South QLD,82556,2019-02-28,Reg and Kacee,Baldwin,rkbaldwin09@bigpond.com,0413709046,2020-04-09 13:35:20,BLACK - SAN MARCO - Corner Lounge with Chaise,4670,577750001,551256,The leaver for the foot rest has snapped (for the 2nd time),110.00,Parachute trigger handle had again snapped off from cable ,We replaced on-site with the slightly different trigger  the shorter handle cable to hopefully prevent this issue from reoccurring.  repair complete,2020-05-02 16:31:58,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natalie Mitchell,AMY BLATCH,2
Rockhampton,RK,North QLD,82984,2019-07-05,Kellie,Shackleton,kshack3@live.com.au,0429674888,2020-04-16 11:14:18,DARK GREY - SPARTACUS - Corner Lounge,4701,512030004,367359,The zipper has come undone,210.00,Ironically we have never seen this problem before last week  then this is the second one within a week. For some reason  the zipper had come undone on the rear of the corner unit. This potentially a difficult problem because for some reason  the manufactures will upholster the skin  then zip the zipper closed and take the slider completely off.,In order to keep the costs down from skinning the unit and replacing the zipper  we found the correct size slipper and managed to retread it and close the zipper. To make the repair even better  we then stitched the zipper permanently closed to prevent it from possibly reopening in the future. Repairs completed,2020-05-02 10:07:16,Finalised_technician,Zipper,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Mitchell,Olwen Silversides,2
Waurn Ponds,WS,VIC,83485,2019-10-28,Sean,Reid,reeedz@hotmail.com,0407801030,2020-04-21 19:27:31,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,3212,583610001,848425,On the 28th of October we ordered a 3 seater  a 2 seater and a single recliner out of the Saloon range. It was delivered in the first or second week in November. I have attached a photo of the receipt.  The 3 seater has since been a bit of an issue. The recliner on one side makes a weird grinding noise when it is opened out and that side of the couch is loose and quite wobbly. It looks as if it is starting to come apart from the rest of it. The 2 seater and the single recliner are working perfectly fine.  You can see in the photos that the right side has dropped down compared to the other side.,0.00,Refer to notes,Refer to notes,2020-05-02 11:43:09,Changeover,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Natalie Mitchell,Rose Tandy,2
Braybrook,BK,VIC,83592,2017-12-02,Chrissoula,Papadogiannis,chrissoula@optusnet.com.au,0411248366,2020-04-22 17:48:19,DARK GREY - SPARTACUS - Recliner,3020,512000004,96848,I have just noticed that under the footrest the foam has moved out of place and ripped as you can see in the 1st and 3rd picture. Also  there are a couple of springs from underneath that are broken and are coming off you will see in the second picture.,0.00,Refer to notes,No action taken,2020-05-02 13:04:35,Finalised_technician,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Toby Young,AMY BLATCH,2
Glendale,WY,NSW Metro,83815,2020-03-30,Catherine,Beeton,cath4858@gmail.com,0409445933,2020-04-26 08:27:27,BEIGE - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,2284,648460002,815905,My lounge & otterman were delivered to me on Thursday 23-3-2020  after unpacking I found that the otterman had a fault in that where the quilting effect is  two have not pulled in (or would be what I would call button effects)  this is clearly shown on the first photo. Note this is a fault when received.,0.00,,,2020-05-02 09:11:41,Discount to Keep,,,,,,,Marie Pollock,,3
Midland,MD,WA,83886,2020-03-21,Matthew,Butler,matthew_butler@iinet.net.au,0400909052,2020-04-27 01:22:57,DARK GREY - FIFI - 3 Seater Sofa,6062,664520001,199688,Weak material. The couch has been sitting in the same spot  with a throw blanket over it .,0.00,,,2020-05-02 16:18:42,Discount to Keep,,,,,,,Natalie Mitchell,,3
Auburn,AN,NSW Metro,83907,2018-02-18,Kirsty,Johansen,Kirstyjohansen@yahoo.com.au,0433064324,2020-04-27 10:47:28,LIGHT GREY - KELLER - 3 Seater,2157,603570001,907542,The lounge seat cushions cannot be removed and are joined together. The seems in between the seat cushions meet. Two of the seat cushions have significantly sagged on both the two seater and three seater. The seams are now gapping 10cm apart  making it uncomfortable to sit on and it’s appearance looks strange. (Hard to capture it in the photo),0.00,,,2020-05-02 16:24:06,Discount to Keep,,,,,,,Olwen Silversides,,3
MacGregor,MG,South QLD,83917,2018-10-16,Bakhtawar,Abro,duraabro@hotmail.com,0470770405,2020-04-27 11:43:23,STONE - BETTY - 3 Seater Sofa,4109,509810001,341453,When I bought this sofa set was really hard and good  but now it’s getting softer and because of that i had back issues. Im Bakhtawar I’m thallasemia patient i get blood transfusion every month so my bones are really weak   I would like to request for replacement of this product if i can get something more harder one would be really great.,0.00,,,2020-05-02 16:35:45,Reselect,,,,,,,Olwen Silversides,,3
Springvale,SV,VIC,83925,2018-11-27,Sandra,Chapman,sandrachapman1960@hotmail.com,0433413319,2020-04-27 12:07:54,BLACK - KENSINGTON - Recliner,3150,519500001,117257,There are cracks on the armrest  the other recliner and couch that we bought at the same time have no wear and tear or damage whatsoever,0.00,,,2020-05-02 16:57:37,Discount to Keep,,,,,,,Olwen Silversides,,3
