STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Port Macquarie,PM,NSW,123842,2018-02-07,Debbie,Ford,debsf19@gmail.com,0434502952,2021-05-06 14:26:41,DARK GREY - SPARTACUS - Recliner,2444,512000004,166518,stitching coming undone  unsure of why this has happened.,90.00,Both seats have compromised mechs  pocket springs/foam  one recliner has a compromised seam where the main seat meets the legroll  this incorporates four panels of fabric  on the surface and underneath  due to the area it will require a machine sew. The other single recliner has a tear in the fabric under the legroll.,Callout and report ONLY,2021-07-20 11:33:07,Reselect,Cut/Tear,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Richelle Suna,2
Hoppers Crossing,HG,VIC,125377,2018-10-22,Shital,Wani,rw.statements@rajratna.co.in,0406099576,2021-05-27 22:07:28,CHARCOAL - ALFRED - Corner Lounge with Chaise and Recliner,3030,623160002,93736,The sofa stitches are wearing out as shown in the image.,200.00,A section of stitching has come undone on the top of the backrests on the LHF 2S unit of corner suite. KD clips are stretched and loose on the LHF seat section of the same unit resulting in misalignment of backrests. PO NO: 20108 07 ITEM CODE 62316 Suite in very clean condition (3),While on site i have repaired the failed section of stitching by hand sewing the affected area  issue resolved cm happy. I have also dressed and re connected the failed KD clips to address the misalignment issue  again issue resolved  cm happy. Job complete,2021-07-20 14:39:11,Finalised_technician,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Catherine Sal,AMY BLATCH,2
Rockhampton,RK,North QLD,126561,2021-03-03,Jodie,Swan,jodieswan97@gmail.com,0427766095,2021-06-14 18:11:12,CHARCOAL - SENTINAL - 2 Seater,4702,625780001,389513,As photo's show  chair was reclined out and now won't recline back in. The other recliner won't recline either. Have tried different power points and the electric buttons won't work at all on either chair. The blue led lights on the lounge won't turn on either.,120.00,Attended to inspect the c/m's concerns with the ‘Sentinel’ 2x seater lounge with console. The c/m stated the lounge was functioning; then on reclining the LHF recliner the lounge stopped functioning altogether & she’s unsure why. Assessment: The lounge was turned over to gain access underneath to check all power connectors & relays.  I found one of the the power converter relays (as pictured) to be caught in the LHF foot rest mechanism arm causing the electrical failure. 15.07.21 - Returned to install the power converter split lead connectors to the ‘Sentinel’ 2x seater ER/ER lounge.,Nil repairs completed. In Order To Repair: A new power converter with relays (as pictured) is required to be ordered &  to be connected. 15.07.21 - The existing faulty split lead connector was detached in order to connect the new split lead connector. Secured with cable ties. All reclining motions were checked & now all functioning. The c/m was happy with the completed repairs.,2021-07-20 09:35:25,Finalised_technician,Cables/Leads (Electric),Environment,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Catherine Sal,Troy Baldwin,2
Maroochydore,MR,South QLD,127356,2018-08-09,Sylvia,Nyburg,hi-tonemusic@live.com.au,0458163379,2021-06-25 15:33:42,BLACK - SAN MARCO - Electric Recliner,4557,547330001,821009,The chair is saving and the other won’t open when sat on can ass photos as what do you want me to take photo off can see any broken parts,320.00,There were a few concerns with this customers 3 seater and unfortunately some were due to a previous repair that was not correctly resolved. 1. LHF seat cushion had collapsed and was sinking when sat on. 2. RHF recliner would not open or close correctly and footrest was bent. 3. Middle seat backrest was extremely loose and has never lined up even after the previous repair. 4. All backrests were loose and wobbly and did not line up. 5. The power cable was cut on one of the single recliners.  In order to repair  we did.... 1. Added an extra sheet of high density to the foam to booster the seat up and make more comfortable. 2. We took a replacement mech with us  so we were able to remove the failed mech and replace with a new one. 3. The last repairer had changed the position on the backrest KD brackets to compensate for the backrest sitting further back  but made a real mess! One thing he had missed  was the KD post brackets were bent.... which was the cause,C/m had been very patient despite not having been well serviced by the last tech In order to repair  we did the following repairs .... 1. Added an extra sheet of higher density to the foam to booster the seat up  give more support and make it more comfortable. 2. We took a replacement mech with us  so we were able to remove the failed mech and replace with a new one. 3. The last repairer had changed the position on the backrest KD brackets to compensate for the backrest sitting further back  but made a real mess! One thing he had missed  was the KD post brackets were bent.... which was the cause of the issue In order to fix his repair  we replaced the posts  which we were lucky to have in the van  then repositioned the KD brackets back to their original position. 4. All brackets were righted. 5. We had a spare cable in the van and were able to replace it.  All issues resolved and c/m VERY happy,2021-07-20 09:39:25,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Catherine Sal,Catherine Sal,2
Mandurah,MN,WA,127522,2020-08-13,Jennifer,Lumsden,jennilumsden@harbourisp.net.au,0416230873,2021-06-28 13:15:07,BEIGE - SAN MARCO - Leather Electric Lift Chair,6180,604950001,123247,The leather on the headrest has worn away.  There doesn't seem to be much leather there at all.    This seems very strange for what was sold as a full leather product.  At first we thought it was a blood stain but on closer look it is clear that this is not a stain but a worn away piece.  There is a stain on the seat which I have tried to clean off numerous times with a proprietary leather cleaner but it just won't disappear.  I do have two small dogs but they don't sit on this chair because when it is not in use it is usually in the raised position and too much of an angle for sitting on.  They sit either on the floor or on our couch.  There is no other damage to the chair.,90.00,Issue 1 lounge is peeling in headrest and stain on seat section. peeling is occurring in the typical area of the head rest where body oils build up. Clean test conducted and oils were present aswell as further topcoat peeling. stain on the seat also had clean test conducted and some of the stain came off but it is quite a thick build up. Also should be noted that the mechanism while in motion makes a loud screech noise  it was found that one of the bolts was loose  but even after tightening the noise was present,Clean test conducted. clean test failed indicating that dirt and  peeling issue is customer caused from body oil build up.,2021-07-20 14:14:31,Finalised_technician,Body Oils/Perspiration,Customer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Catherine Sal,Troy Baldwin,2
Virginia,VI,South QLD,127572,2017-09-18,Anita,Maharjan,Anita.maharjan@live.com,0406168641,2021-06-28 21:52:47,GREY - JAXON - Corner Lounge with Chaise,4018,564160001,486847,In the couch it’s flattening which look nice hole It feel like broken inside,310.00,Customer concerns about the middle seat cushion of the 5STR suite collapsed and created a gap between seats. Inspection and assessment found the main side frame broken and detached from its place  causing the seat to collapse and seat foam displaced.  The damaged timber frame needs to be replaced.,Replaced damaged timber support frame on middle seat cushion using screws for better support. Customer Satisfied with the repair.,2021-07-20 14:25:19,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Catherine Sal,Andy-Grace Elenoa Nonu,2
Darwin,DN,NT,127871,2021-02-11,Unocha,Burr Burr,uburrburr@gmail.com,0459528159,2021-07-02 11:45:20,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,822,534600001,102722,The middle section of the couch is leaning back and doesn't line up with the 2 recliner do not know what caused the damage,90.00,The backrest of the centre seat sits back further than the two recliner backrests on either side of it. The KD brackets & corresponding spines on the base are all tight. The KD brackets need to be tilted forward (only slightly) & re secured  but as the bolts are threaded into a T-nut  there is no room to install another T-nut without coming in contact with the existing ones. Alternatively  the spines in the base could be moved forward  but that would involve removing the base from the rails  removing dust cover & the rear half of the covers to gain access  drill new holes in the spines to avoid the existing ones & installing new T-nuts before reassembling. I don`t see it as being viable & I think a replacement centre would be the best option.,KD brackets & base spines checked for tightness. Q&I only.,2021-07-20 10:24:30,Changeover,Fasteners/Connectors(surface),Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Mahmoud Jeblawi,Naomi Hughes,2
Darwin,DN,NT,128177,2020-08-30,Kerrin,Schallmeiner,Kerrinwillow@gmail.com,0413942321,2021-07-06 09:20:56,TURQUOISE BLUE - COHEN - 3 Seater,820,671970005,127683,We only took delivery of both couches in December last year. Only recently I noticed the leather flaking or peeling near the seam of the seat of the couch. Not actually at the stitching but close to the seam. When I bought these couches I was reassured by the sales person that these were genuine leather couches.  The signage also stated that they were made from genuine leather. They have not been treated harshly and we always take care to sit on them in clean  dry clothing. We don’t have children or pets so no one has been climbing over the couches. They’ve only been sat on. The second couch has not been used and is not showing these problems as yet. We live these couches and would like this fixed. Thank you for your help with this matter.,200.00,The top coat seal had started to peel along the stitching on the seat section of the 3 seater.,Peeling has been sanded back  new colour applied & resealed. All OK.,2021-07-20 10:13:45,Finalised_technician,Peeling,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Mahmoud Jeblawi,Jacob Rowe,2
Cannington,CT,WA,128335,2018-02-09,Rebecca,Warwick,beckiiboo_75@hotmail.com,0415496996,2021-07-07 17:38:24,CHARCOAL - CRESSIDA - 2 Seater,6122,594220001,503872,Broken zipper under 2 seater recliner,330.00,2SEATER RHF RECLINER - ZIPPER UNDERSIDE OF THE LEGROLL WAS BROKEN  LOCK STITCHING ON THE ZIPPER HAD COME LOOSE AND THE HEAD MUST HAVE FALLEN OFF.,REMOVED FRONT SECTIONS THE SEAT TO ACCESS THE ZIPPER. RESTITCHING NEW STRONG ZIPPER.,2021-07-20 09:32:26,Finalised_technician,Zipper,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Catherine Sal,Troy Baldwin,2
Rockhampton,RK,North QLD,128905,2021-02-24,Adam,Fisher,adamfishernz@gmail.com,0473444270,2021-07-15 13:34:54,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4703,649280002,388663,Cushion on armrest has deteriorated and can feel the framing  the backrest is drooping to one side and cushion has deteriorated where frame can be felt  lower seat cushion drops to one side and stitching coming apart on console.  We purchased this couch on the bases it was of high quality and assured the cushions/padding would not fail like they have in only a few months. The couch has been used for it’s intended purpose and treated well by only two adults. We purchased two units (Item code 64928 & 51201) and feel that the same result is likely to happen to the other couch in the new future as well.,0.00,,,2021-07-20 10:19:14,Reselect,,,,,,,Catherine Sal,,3
Cairns,CN,North QLD,129043,2018-11-22,Mary,smith,marycan64@hotmail.com,0458456645,2021-07-17 15:17:25,BLUE - LORAS - 3 Seater Sofa,4078,611260002,409456,I removed the covers of the cushions and washed them in cold water in the washing machine.  When I put the covers back on the cushions the zip on one of the cushions broke. Also one of the top cushions stuffing does not have a cover and the stuffing is not contained inside the cushion this makes it very hard to wash the cover as the stuffing goes everywhere.,0.00,,,2021-07-20 09:37:17,Non Manufacturing,,,,,,,Kesaia Tavake,,3
South Morang,SG,VIC,129068,2020-08-20,Emily,Sattler,giglyn@hotmail.com,0412202686,2021-07-18 09:14:32,GRANITE - BONZA - Corner Lounge with LHF Chaise,3082,673310004,841268,I have been just sitting on the couch and fabric and Stitching has come lose with general use of the couch being only 7 months old.,0.00,,,2021-07-20 09:36:51,Changeover,,,,,,,Olwen Silversides,,3
Osborne Park,OP,WA,129078,2019-03-21,Masal,Hans,masalhans14@gmail.com,0423531340,2021-07-18 11:44:42,LIGHT GREY - PHOEBE - 3 Seater Chaise,6060,576740001,246810,I accidentally spilled coffee on the sofa and used the SmartCare Fabric cleaner. I followed the instructions of the SmartCare Fabric cleaner and I even watched the video in how to use the product on the SmartCare YouTube channel. We were told that coffee stains would come out with the use of SmartCare Fabric cleaner and that is not the case. As you can see below  the fabric cleaner left stain rings on the sofa.,0.00,,,2021-07-20 11:50:15,Non Manufacturing,,,,,,,Andy-Grace Elenoa Nonu,,3
Caringbah,CR,NSW Metro,129123,2021-07-07,Elaine,Pope,elainepope67@gmail.com,0432439116,2021-07-18 23:36:37,BLACK - ALDENHAM,2220,690810001,77630,Product was delivered to my house last week. Upon opening the box for the bed posts  one came out snapped in half  stil its in plastic wrap.,0.00,,,2021-07-20 14:11:52,Hardgoods,,,,,,,Andy-Grace Elenoa Nonu,,3
Beenleigh,BL,South QLD,129274,2021-07-01,test,user,testusertwo@yopmail.com,8855441122,2021-07-20 21:08:07,BLACK/BROWN ANTIQUE OAK - KIMI - Double Bed,1234,402100002,5456456,test,1.00,test,test,2021-07-20 21:29:29,Finalised_technician,Dustcover - torn,Act of God,Gold Testing Technicians,TEST ACCOUNT,Technician,SamCare,Manager SamCare,Manager SamCare,2
