STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Ballarat,BT,VIC,44513,2015-03-02,Beau,Methorst,beauby68@hotmail.com,0499901176,2018-12-01 14:24:50,ASTIN Corner Lounge Suite with Chaise.,3352,50871,91333,Please see the attached pictures where you can see that the foam inside the has given away or sagged. On the chase the end is basically the timber frame with no cushion left. The tops of the couch are also sagging and seem to be getting worse day by day.,530.00,The foam on the foot end of The Chase has shifted downwards due to the fabric splitting underneath across the frame The backrest on the chaise has filling which has  shifted and compressed The left hand facing backrest has foam which is shifted downward  and  the top and the unit next to it has a loose backrest,Quite submitted Tightened  lid brackets  Repaired The Chaise  successfully  dismantled backrest and remove the covers    packed the bags with new  filler only to find that the interior flies had deteriorated because they were made of flimsy dust cover and could not handle the treatment of tha bags being refitted.  Cs advised to inform customer that A-Mart will be in touch  with him at a later stage and to submit a quote,2019-02-13 16:45:02,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Angela Hyde,Catherine Sal,2
Joondalup,JP,WA,44978,2017-08-07,Inga,Mirski,mikeyandinga@hotmail.com,0406779798,2018-12-08 19:05:16,Magnus Corner Suite,6027,53106,893927,- No cushioning - springs are showing through the couch/ can be felt when sat on.  - Comfort has drastically dissipated in the limited amount of time of use.,270.00,LHF recliner - fabric on seating area is bulging up Caused by foam on seating area that has moved under the fabric.  Repair will involve recliner to be stripped  foam to be removed  reshaped  glued in and all put back together again.  All other seats were also inspected are they are all fine.  All seats are kept clean and in good condition LHF seat is most used by CM  Customer is reluctant to have repair done and is concerned about the quality as this has happened.  I explained to her that it is only the foam that needs to be glued in and that all the other seats are fine and may not need to be done in future.  She asked if this is a common problem. I said that we do see it from time to time  but we see only the few where it happens  all the rest are fine  as is the case with her other seats.  She did not want me to do the repair before she discussed it with her husband ,Report only at this stage  waiting on feedback from CM 8 Feb - recliner picked up for repair in workshop - done before weekend because CM does not have any other time available for pick up Repair on seating foam done and recliner delivered back to CM Fabric has been stripped off frame to access seating foam. Foam has been treated and decron replaced with new decron  All put back together  Seating area now flat and smooth,2019-02-13 11:02:17,Finalised_technician,Foam,Environment,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,Natalie Saunders,2
Braybrook,BK,VIC,45643,2016-06-09,Tejdeep,Singh,tejdeepsingh@live.com,0434221707,2018-12-18 12:19:27,SPARTACUS 6 Seater Corner Suite,3029,51203,70367,It is lean one side and not open full. The structure is unbalance now and there is huge space between 2 seats which makes uncomfortable when we seat. Recliners doesn't work properly. One of recliner doesn't open full. Other has also issue.,690.00,Rec mech failures on 3 x seats on suite. Lhf and rhf on 2s module and lhf on 2s with console  unit  additionally rhf armrest on 2s internal foam has compressed excessively and foam has also failed on lhf armrest of 2s with console.,Due to significant difference with initial quote called Brenda @ csc to inform of changes required to quote ie: 3 x m2 + 2 x int 2  + 2 x c.f.. quote adjusted. Will add photos to report later today. PO NO: 201501526   3 x rec mechs replaced and additional foam and Dacron added to the armrests of the 2 S unit  issues resolved   cm happy. Job complete,2019-02-13 10:29:27,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Catherine Sal,Amie Clutterbuck,2
Gepps Cross,GC,SA,45773,2018-12-05,Marisa,Condo,mddd.condo@gmail.com,0413364251,2018-12-20 10:43:08,Giavanna corner chaise,5070,61171,1045007,lounge sitting uneven  not connected properly,200.00,The headrest section on the corner seat is out of alignment. Not sure what caused this or what exactly needs to be done to fix it  Hopefully I can just adjust the mounting points to realign it. there is a gap between the headrests on the RHF side  I'm hoping This will be fixed with the alignment issue. int 1 repair The RHF lounge piece is not level  the RHF side is not touching the ground. int 3 ( supply and install felt pads on feet) There are new feet that need to be installed.,inspection only. UPDATE 12/2/19 Returned to carry out repairs. Called on site as the issue with the headrest was unable to be fixed properly and Was asked to not carry out any of the repairs and submit a report.  The issue with the headrest is in the foam and upholstery of the headrest  not the way it is attached to the chair. I can not repair this.,2019-02-13 15:34:51,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Catherine Sal,2
Tweed Heads,TH,NSW,46218,2018-07-01,Joanne,Robertson,joanne.m.robertson@gmail.com,0413929106,2018-12-28 22:16:46,Omaha Fabric 3 Seater Chaise,4227,58831,254564,It feels as though the base of the seat has collapsed at the back of the couch.,490.00,There are several issues wrong with the lounge internally  materials being at fault .  1. Timber frame has pulled out of staples due to the tension of the springs. 2. Springs have also come away from frame . 3. Foam has collapsed due to the springs coming away . 4 dust cover has been torn from timber,To repair the a new section of timber will need to be cut and fitted with steel brackets to support. The foam will have to be refitted in position . The springs re attached to the frame . And a new dust cover put on .  The existing foam was refitted as per quote   a new section of timber was installed with steel brackets for a stronger fit. The springs were all reattached .  The lounge is all in working order and the repairs that were quoted for have been completed . However the internal foam on this lounge looks to have slightly moulded in a slope like position . This could possibly be due to the lounge being used in the collapsed position to long which has caused the bend . The customer did not say it was like this when she purchased it which makes me beleive it’s been sat on too long in this position .,2019-02-13 10:28:13,Finalised_technician,Frame,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Catherine Sal,Phil Reid,2
Prospect,PT,NSW Metro,46333,2018-12-23,Gurnaib,Singh,gurnaib_07@yahoo.com.au,0451975477,2018-12-30 16:00:59,Delsin recliner,2763,61465,473986,In 3 seater sofa ...1 seat having problem It doesn’t open by itself need to push outside by hand ( shown in photos ).,280.00,The RHF seat on the 3 seater lounge has a bent mechanism & bracket that connects it to the middle seat. Instead of a single rail joining all 3 seats  each seat is joined separately  which  when lifted or stored incorrectly  causes the side seats to bend outwards. This issue occurred either during storage or transport.,It was recommended I change the trigger  however  after inspecting the lounge  I discover this was not the issue.  1) I changed the mechanism.  2) As a bracket wasn’t supplied  I adjusted the existing bracket & straightened the mechanism support bars that join to the bracket.  1) All fixed  customer happy  no further action required.  2) All fixed  customer happy  no further action required.,2019-02-13 15:47:22,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Catherine Sal,AMY BLATCH,2
Port Macquarie,PM,NSW,46568,2018-06-02,Amber,McAlister,ambylee1@hotmail.com,0457120104,2019-01-02 16:56:39,Jefferson 3 Seater,2444,61272,169752,Recently purchased the Jefferson 3 seater lounge and a button has given away and removed itself from the lounge as seen in the picture. I am a person who takes pride in my home and I have purchased a number of products from the Port Macquarie store. I would appreciate as a customer this issues will be dealt with in a fashionable manner regards Amber McAlister 0457120104,210.00,Decorative button has come away (thread holding in place snapped).,Finally on the third visit to this customers house of no show  I contacted the customer and was instructed to enter through an unlocked side door and customer also confessed that she had GLUED the button back on. The button was sitting high on the fabric cauding it to get dirty  it was also extremely difficult to remove with out damaging the fabric due to the glue  the glue has also hardened the fabric which may cause damage going forward. Once removed  the button loop in which the material is threaded was so encased in glue  I had to drill through the loop in order to thread the fabric through it to reattach. I reattached the button  although it was extremely hard to get the correct tension due to the fabric not having enough slack due to the glue. Job was completed  although I nominate that warranty for that button and fabric surrounding should invalid due to the customers actions with the glue which has severely compromised the area. The rest of the lounge was very stained as well.,2019-02-13 11:42:43,Finalised_technician,Buttons,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Catherine Sal,2
Campbellfield,CF,VIC,47019,2016-12-26,Shweta,Dhakan,dprs@y7mail.com,0433947957,2019-01-07 13:59:22,Magnus corner suite,3030,53106,557098,Hi   I have called your store earlier about the issue with Magnus couch purchased end of December 2016 and delivered in February 2017. There is issue with one of the recliner chair  the back is wobbly and unstable. This was previously also been address and rectified as I complained about it claim number:19662.  But since than it just keeps happening again and again. The technician from amart showed me to tight a screw but it’s happening very frequently and despite the fact that it’s one of the least used recliner it’s a hassle as well as unsecure (someone may get hurt if it snaps) The structure seems to have some problem as the cushioning is also uncomfortable of 2 couch chairs  which again I have notified in previous claim. They have sunk in and it’s very uncomfortable to seat on them as well as to get up as you will just sink in. Please looking into this matter as urgent request and contact me on 0433 947 957 to discuss the details.   Thank you,90.00,On inspection  3 x seat cushion display excessive foam compression namely lhf rec rhf of 2s and rhf rec. KD assembly on rhf rec extremely loose. Inconsistent back rest heights PO NO: 055 2895935,Advised cm of process of repair ie foam bolstering and re tightening of kd bracket  cm advised he is not interested in repairs but wants re-selection due to dissatisfaction and repairs of same type carried out on previously  purchased amart 3s couch  amart tech has also visited and tightened kds however continually becoming loose after a period of time  cm informs he has re-tightened over 30 times  cm advised initial warranty claim made 6mnths after delivery. Tech to speak to csc re further instruction. Photos to be added spoke to Kelsie report to be submitted re further discussion with cm job closed as per notes,2019-02-13 10:55:03,Reselect,Foam,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Catherine Sal,George Mylonas,2
Oxley,OX,South QLD,47245,2018-08-25,Michael,Bunyan,mikebunyan@yahoo.com.au,0418129809,2019-01-09 13:02:00,Spartacus 6 Seater Corner Suite,4301,51203,452022,1 recliner is already sunken springs like there worn on a lean when u sit on it. another recliner has material on the inside that's moved very uncomfortable lounge very noisy squiky tops of lounge also very wrinkled can someone pls contact me.thanks mike,0.00,,,2019-02-13 13:47:54,Reselect,,,,,,,Ash Monaghan,,2
Gepps Cross,GC,SA,47295,2015-01-30,Sunderjit,Singh,navleen.sonu@yahoo.com,0434198178,2019-01-09 20:18:07,Ashleigh corner Lounge,5085,48520,952192,Back of recliner seat broken. and back of middle seat broken. Leather started coming off.,530.00,Backrests on corner  centre and recliner loose  found the backrest of the recliner's frame broken. Called on site as damage extensive for onsite repair  approved to take off site. The leather is also peeling - The lounge looks like it has never been cleaned. this is customer caused.,Tightened KD brackets and internal mounting points on 2 chairs. Repaired broken frame for recliner backrest.  Returned to customers house to drop off backrest- customer asked to have the other backrests tightened up on the lounge- I did this also. Also she has shown me the console lids hinges are all broken  maybe Amart can send her some new hinges to install. she seemed ok with this idea. she was also asking about the leather issue.,2019-02-13 10:16:05,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Catherine Sal,2
Cannington,CT,WA,47409,2018-10-12,Jeffery,Wilson,jeffreyw50@bigpond.com,0410452047,2019-01-10 23:57:28,Cressida 3 Seater Featuring 2 Electric Recliners,6148,59423,516676,When the right hand side recliner is moving into the upright position with a person sitting in it  it twists slightly to one side and does not close completely. This action is causing a rip in the fabric under the seat to occur.   We have also noted that the fabric on the couch itself is fading very quickly  my granddaughter bought the same model of couch at the same time as us and theirs has not faded. Neither couch is in direct sunlight.,210.00,The mechanism is  bent and hitting the base.  Thr customers have a issue with the lhf seat being soft and backrest creasing,Installed and tested new mechanism   Opened backrest and installed fibre and a foam booster 2.5 cm  Opened seat base and installed an inch booster across the seat to firm it up,2019-02-13 12:19:22,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Catherine Sal,Rose Tandy,2
Campbelltown,CM,NSW Metro,47728,2018-03-20,Jessica,Newman,cleary.jessica@hotmail.com,0466468684,2019-01-14 16:03:12,Chaser 3 seater with two inbuilt recliners,2559,51067,805174,The side recliner on the three seater lounge is falling off the rest of the lounge and there liner legs isn't able to open/close without alot of force to get it back in now. There is a gap in between the lounge That wasn't there before. The leg rest part of the recliner doesn't work anymore stopped working a week ago Lounge has been covered by a longe cover since we purchased It. Item is immaclate other then this issue,216.00,On inspection  the customer complaint that the RHF recliner wasn't able to close without big push.   The house was a real messy and clothes was piled up over 3 seater lounge. There wasn't much room to work around the tiny living room with too many stuff around. I had to give way to the customer to walk pass me to the kitchen back and forward several times.  Further inspection  the mechanism was bent and hit the metal bar and trigger cable was jammed as the customer pulled so hard. Replaced both of the mechanism and trigger cable to the satisfaction of the customer.  Please note that the customer was of large built which could contribute to the damage.,job complete,2019-02-13 15:13:20,Finalised_technician,Mechanism,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Rose Tandy,2
Hoppers Crossing,HG,VIC,47764,2017-05-02,Balkesh,Marwaha,balkesh15@gmail.com,0450531367,2019-01-15 08:15:30,Corner chaise Delilah,3029,54874,61555,The leather has ripped from the same place where it was repaired last year not sure for the reason why,140.00,Please note that the area of concern this visit was not the same area as previously repaired. Top coat peeling on the right hand facing seat cushion adjacent to the corner  Upon further inspection  and completing a clean test   it showed that the cause was the dirt and skin oils present were having a sandpaper type effect on the leather each time the customer got on and off the suite.,Sanded back the damage  re coloured effected area and top coated. Spoke to the customer and again reiterated the importance of cleaning correctly  a demonstration was also given.  Please note . This is an extremely difficult job to offer a warranty for  unless the customer begins to look after the suite correctly,2019-02-13 14:00:17,Finalised_technician,Topcoat,Customer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Catherine Sal,Tony pompallier,2
Prospect,PT,NSW Metro,47878,2018-01-01,arvind,ladhani,soonandseel@gmail.com,0423407045,2019-01-16 11:53:19,OMAHA 3 Seater Chaise. Available in Light Grey or Dark Grey Fabric.,2763,58831,456575,the right side of chaise has been damaged. The wood that holds the spring has come out and therefore its become hollow on the right side. as my i was sitting on it suddenly the wood came out and become hollow.,90.00,1) The left side of the RHF chaise has collapsed. The manufacturer has not provided adequate support at the back of the chaise & external force from everyday use by the customer has caused the side support rail to come free from the side wall. Had the manufacturer included timber support running from top to bottom this would not have occurred. Likely cause  manufacturer.    2) When the support rail has detached  it has torn through the dustcover.,I inspected the damage.  Recommended Action/Quote:  This is a major off-site repair.    1) I will need to strip back the fabric in order to access & rebuild the frame  including extra support running from top to bottom at the rear of the chaise.    2) I will need to cut & fit a new dustcover.,2019-02-13 10:53:11,Finalised_technician,Frame,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Catherine Sal,Mahnaz Reza,2
Melrose Park,MP,SA,47896,2015-11-25,Wayne,Turner,wayneturner22@icloud.com,0421788200,2019-01-16 14:15:06,Rocco recliner,5214,51124,894124,I noticed we had trouble shutting it at times then I noticed the foot rest part was leaning to the right side. I’m sure my legs aren’t that heavy to buckle it! ?? It doesn’t actually get used that much.,278.00,Mech was bent at footrest and not closing properly.,Replaced mech  tested ok,2019-02-13 14:00:55,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Catherine Sal,Vaishnavi Ravichandran,2
Logan Central,LC,South QLD,47912,2018-11-12,Adebisi,Akinola,adebisiakinola01@gmail.com,0478737652,2019-01-16 16:57:45,SAN Marco,4125,57775,319532,Electric Recliner not working since item has been delivered to the house.,110.00,Lhf recliner  bottom os back of lhf arm  loose clip at terminal where power lead connects. Plugging in the power cable pushes the connecting lead out a little and only makes a small amount of contact  preventing current from passing unless the plug is pushed in absolutely all the way.,Glued terminal clip and connecting cable to prevent it from being pushed out when the power lead is plugged in. Refitted power lead. Cm tested and happy with repairs.,2019-02-13 11:02:53,Finalised_technician,Cables/Leads (Electric),Design,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,Catherine Sal,2
Townsville,TV,North QLD,47928,2018-06-27,Ajay,Singh,ajay123@bigpond.com,0400870017,2019-01-16 22:18:30,SPARTACUS 6 Seater Corner Suite,4815,51203,357991,Started having issues with the couch from day 1. Have been trying to get in touch with right person. Finally been advised to go online and submit form. Couch is made of very cheap material. Wood inside the couch makes cracking sound when trying to sit or stand up. The springs inside the couch has started to pop out as shown in the picture. Recliner is moving sideways. It's a waste of money spender on the couch. I need this to be picked up asap and get a full refund so can get something realiable other than this cheap stuff. Needing action asap.,90.00,51203 SPARTACUS 6 Seater Corner Suite  Lounge suite appears to be in good condition. Upholstery is clean. Customer not happy with quality of the product.   2STR unit with console  1. LHF recliner mech - LHS arm is broken causing footrest to slope to the LHS. Mech needs to be replaced.  2. LHF recliner seat - front border foam has compressed and shifted causing Legroll to lose shape and support.  3. Customer concerned that armrest padding is inadequate and timber frame came be felt.  4. Customer concerned that padding over console frame is inadequate and dangerous. (This console is no different to what could be viewed and touched on the shop floor prior to purchase. This is just how it is - design and construction.)  5. RHF chair (no mech) legroll: foam padding on RHS has shifted. Internal linings have failed causing foam to move. Failed lining can be felt when reaching in behind legroll. This is a non-opening legroll.,6. RHF backrest not clipped into connector bracket correctly. Issue fixed.   3STR Double recliner  7. LHF recliner chair: chair creaks when sitting down in it and when you move while sitting in it. Chair will need to be pulled apart and opened up to try and locate source of sound in order to try and eliminate it. Creaks and groans can be problematic and time consuming to solve.  8. Customer concerned that armrest padding is inadequate and timber frame came be felt.    Repair cost quote of $900 to address all the issues. If done  I suspect the customer will still be unsatisfied as she has lost confidence in the product.,2019-02-13 17:21:39,Reselect,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Catherine Sal,2
Port Macquarie,PM,NSW,48066,2017-03-10,Ian,Mackenzie,ianmackenzie55@hotmail.com,0409159335,2019-01-18 12:22:49,Alberta 3 Seater sofa with 2 Electric Recliners + Recliner,2440,57769,156724,When using the recliner mechanism of the left hand side recliner on sofa a peace of metal has popped out of the leather. Has resulted in cutting leather on other side of sofa seen in attached photos. I had noticed this when cleaning the product recently and haven't used the recliner since contacting the store of purchase on Friday January 4th 2019.,325.00,Staple loose inside middle seat  and was scratching the side of the RHF seat cushion when sat on. Loose threads on inside arms of both single recliners.,1. Staple removed and surface repairs completed on both the middle seat and the RHF seat. 2. Repaired loose threads.,2019-02-13 15:48:13,Finalised_technician,Scratch/Scuff,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Kirra Organ,2
Campbelltown,CM,NSW Metro,48075,2018-10-07,Kathy,Goodwin,kath.goodwin@hotmail.com,0410662853,2019-01-18 12:36:42,Sentinal electric recliner,2558,62577,813910,Blue light on left recliner in photos is not working,154.00,On inspection  the customer pointed out that the LED light button was faulty and the rest buttons were in working condition. Tested the recliner with my cord and buttons to ensure the motor and LED light were in working conditions. Replaced faulty trigger buttons to the satisfaction of the customer.,Job complete,2019-02-13 15:14:14,Finalised_technician,Trigger Button (Electric),Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Kirra Organ,2
Springwood,SW,South QLD,48256,2016-12-26,Marian,Young,marian_young@live.com.au,0405434310,2019-01-21 06:49:25,James 2 Seater Sofa,4129,53939,197528,Button has come loose on sofa backrest,160.00,1x button on lower lhf back  internal fly broken.,Fitted new fly and refastened button. Cm happy with repairs,2019-02-13 14:19:48,Finalised_technician,Flys,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,AMY BLATCH,2
Springwood,SW,South QLD,48277,2017-06-28,Matthew,Lowe,lowes761@gmail.com,0422511485,2019-01-21 11:03:40,Chaser 3 seater,4123,51067,205294,The seat back on the right end of the lounge  as you are looking at the photo no longer remains attached to the base. Also unable to show in a photo that the padding of the seat base in the same position has failed internally to such a degree that it feels like you might fall through and end up behind the lounge if you sit in that position.,350.00,The rhf recliner has the following issues. 1 The pocket spring has failed and part of the cell is falling out below the frame. 2 The backrest was not clipped in correctly. 3 The loose fill in the lumber support has compacted to the point you can feel the frame in your back.,Report and quote adjusted. New pocket spring installed and extra loose fill installed,2019-02-13 16:32:24,Finalised_technician,Pocket Springs,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Catherine Sal,Catherine Sal,2
Auburn,AN,NSW Metro,48440,2016-01-14,Liz,Davidson,neil_davidson@optusnet.com.au,0425318971,2019-01-22 21:09:45,ROCCO Recliner,2137,51124,857304,The metal support under the leg rest has snapped off through normal use of the chair.,210.00,The customer’s recliner has a broken mechanism and very loose KD clips. Both these issues are manufacturing issues that can be resolved onsite. The mechanism can be replaced and the KD clips can be tightened to resolve the issue.,The mechanism was replaced and the KD clips were tightened resolving both issues. The customer tested the recliner and is happy with the repair no further action required.,2019-02-13 14:21:03,Finalised_technician,Mechanism,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Catherine Sal,Alicia Lahey,2
Bankstown,BN,NSW Metro,48623,2018-11-18,Michel,Nahas,mnahas@live.com.au,0434210733,2019-01-24 21:33:33,BRIGETTE 3 Seater Sofa,2162,63387,900212,One of the buttons on the part of the sofa that people sit on has firstly popped off (the other buttons are fastened in a way  which they cause and indent in the sofa for a design) and afterwards has fully ripped off. The cause of this is most likely because someone has sat on it. Which is a bit unfortunate as this is what couches are made for... We have owned this couch for no little more than a month  In my opinion the button coming loose and falling off so soon is unacceptable... Please contact me so this problem can be redeemed as soon as possible. Thank you in advance.,0.00,,,2019-02-13 11:20:01,Changeover,,,,,,,Ann D'Ambrosio,,3
Capalaba,CA,South QLD,48804,2019-01-12,DARYL,MARTIN,dasandmarg@bigpond.com,0499927766,2019-01-27 16:34:39,Optimus 2 Seater Sofa,4164,62581,431761,One of the headrests when activating the rest to come forward now and again you hear a grinding noise it then moves forward.When  returning it to the rest position it moves to a point then stops but the motor inside continues for a short time leaving the head rest not fully stored. Request a service call to make repairs,150.00,the headrest motor is not working properly,replaced motor now working correctly customer happy,2019-02-13 15:48:50,Finalised_technician,Motor,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Catherine Sal,Angela Hyde,2
Auburn,AN,NSW Metro,48824,2018-11-25,Nilesh,Chadda,nilesh_au@hotmail.com,0413380290,2019-01-28 10:53:18,Eleanor Modular 7pc Set,2570,58899 58900 58898 58901,925081,Hi Guys  If you could see Marks coming out of Fabric - This is what I am referring to be the issue. Not happy with the product how it’s shaping in just couple of weeks. Would like your immidiete action please.,110.00,On inspection  the customer complaint that discolour marks on the seats  back cushions and armrest as well. The lounge was well maintained and in a new house with all furnitures from Super Amart. After took many photos of concerned marks in the CM place  I went to Amart Casula store to inspect floor display lounge and seen the same marks on the 5 pieces lounge as well. It didn't show on the sample fabric. Therefore  it is no fault found in this inspection. It is hard to determine the origin of the marks or what caused it.  I would recommend to send professional fabric cleaner  see if the marks can be removed.  Please note that the CM was expecting a pre-matured baby of 26 weeks and won't have time to check the issue at the store himself. Wife is in the labour room of a hospital.,Inspection completed,2019-02-13 15:43:47,Finalised_technician,Discolouration,Design,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,George Mylonas,2
North Lakes,NS,South QLD,48835,2018-08-27,Mary,Barry,1967.mary.barry@gmail.com,0414413731,2019-01-28 12:36:54,Omaha,4509,58831,240255,The filling has sunk and  not enough in it at the beginning,240.00,Chaise seat cushion sinking and timber frame tearing dustcover underneath. Timber beam attaching zig zag springs has detached from staples under seated weight. No break in timber. Staples used are inadequate for securing timber beam of seat base in place.  Suite is in good condition.,Reattached timber beam using metal brackets and screws. Customer satisfied with repair. Replaced dustcover,2019-02-13 11:59:57,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Catherine Sal,David Hasted,2
Oxley,OX,South QLD,48888,2011-05-27,Abdul,Azeez,sameer_azeez@yahoo.com.au,0412364093,2019-01-28 21:57:47,Excellence corner suite,4075,42166,261252,Stitch is coming off.  Strapping under the lid is loose. The hinge of the lid needs attention as well.,220.00,2 seater/console section - RHF seat cushion has stitching coming apart at seam on LHF side. Console lid is loose due to one hinge breaking and shark tooth fastener has detached from timber frame causing leather to hang loose. Lounge in good and clean condition. Nil PO number present.,Hand stitched seam on seat cushion. New hinge installed  and fastener strip reconnected to frame on console lid.,2019-02-13 13:59:18,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Catherine Sal,Kaitlin Evans,2
Joondalup,JP,WA,48889,2016-05-22,Sara,Carroll,zimaussies@gmail.com,0414894863,2019-01-28 22:03:02,ROCCO 3 Seater with 2 Inbuilt Recliners. Upholstered in 100% Leather.,6065,51125,865089,The stitching has failed between the chair and the recliner resulting in a rip that is getting worse with use. The material is also showing wear along the stitching lines on the seat and the back rest.,160.00,RHF seating cushion - Stitching came undone in LHF front corner  Discolouration is taking place on seam lines of all 3 seating cushions  A clean test revealed dirt on the leather.  The leather also felt tacky which indicate the presence of body oil in the leather.  A colour repair is not viable due to the presence of oil in the leather. Any repair done may peel off again  The discolouration is customer caused .  Explained this to CM who accepted the explanation ,Stitching repaired on RHF seating cushion,2019-02-13 10:02:20,Finalised_technician,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Ann D'Ambrosio,Anyssa Chorvat,2
Gepps Cross,GC,SA,48945,2016-08-14,Amir,Mehraban,am.mehraban@gmail.com,0470553907,2019-01-29 13:14:53,Matrix 2 Seater Sofa,5072,50720,990350,Hi Dear   The sewed joint between two pieces on the cushion has started to be teared apart and is getting worse and worse. In addition  the cushion has started deforming and not in a comfortable situation now.  Thanks  Amir Mehraban,160.00,Sean on the LHF seat on 2s lounge has come undone. Customer not happy with the feel of the lounge. This seems fine  there are no manufacturing issues with the lounge. Just a  wear and tear issue,Repaired stitching issue.,2019-02-13 15:03:18,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Ash Monaghan,Mahnaz Reza,2
Oxley,OX,South QLD,48970,2017-12-26,Imraz,Musa,imrazmusa@hotmail.com,0421000541,2019-01-29 16:28:43,Spartacus 6 Seater Corner Suite,4073,51203,435087,The recliner steel bracket has broken (snapped).  The sofa is unable to recline now.,170.00,2 seater console section - LHF seat has broken recliner mechanism. Lounge in good and clean condition. SDY 201700923,New mech installed,2019-02-13 13:58:16,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Catherine Sal,Vaishnavi Ravichandran,2
Warana,WA,South QLD,49006,2018-12-31,Pamela,McIntosh,warana461436@noemail.com,0419771988,2019-01-30 09:59:39,Marissa 3 Seater Chaise,4575,58829,461436,KAITLIN FROM CSC LODGED ON CM BEHALF   cm contacted 4 days after receiving and has been back and forth with no real answer advised the seating does look normal as its leather the corner may have an issue with not enough filling. cm not happy about the whole process and its been almost a month and still nothing done  advised we will get tech to attend asap to look into this.,90.00,Issue 1 .. the corners of the backrests of both cushions of the 2 seater are not filled at all.  The filling is not there so the corners are very loose. Issue 2 .. the customer is not happy with the seat of the chaise. It has some puddling and the customer advises there is a hollow under this in the foam. I could not detect a hollow but the foam has softened a little and perhaps this is what she means. She was advising that the seta is lower than the foot section of the chaise but I explained to her that this is normal for all chaises and part of the design.,The backrests can both be refilled but would need to be totally repacked at the fill is just not there. Would need to refill to keep the shape.  The chaise seat I could only replace the seat foam but not sue this would fix the customers issue.  The customer advised several times she used to own a furniture shop for 28 years and so knows this is an issue and is very disappointed with Amarts quality control ( she asked me to add this to the report).,2019-02-13 14:56:05,Finalised_technician,Filling - Soft Fill,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Anyssa Chorvat,Kaitlin Evans,2
Logan Central,LC,South QLD,49022,2018-01-04,Ana,Borges,anaborgespsychology@gmail.com,0422474819,2019-01-30 11:47:24,Lannister - 3 seater,4118,57728,326866,the far right recliner is noisy when someone is on top of it. it squeaks. It seems to be exclusively the internal mechanism.,170.00,Lhf recliner of 3rr  support pad on lhf side of recliner action was loose (securing rivet) causing it to rock back and forth producing a clicking noise.,Have installed a security screw and packed the space with steel and high tensile adhesive to eliminate the noise. Cm tested on site and happy with repairs.,2019-02-13 11:15:37,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,Kirra Organ,2
Ballina,BA,NSW,49037,2017-05-09,Aaron,lavelle,aaronwalshlavelle@icloud.com,0422003390,2019-01-30 12:50:53,Jaxon Corner,2463,56416,191017,Customer is having issues with the stitching above  please call customer and discuss what we can do for him. Thanking you.  Job 39073 Tear in the coner stitch weak/poor stitching  Three parts of the lounge sit lower back than the rest poor/weak material,332.00,Seam on Rhsf arm of cnr suite has burst open from inspection bobbin thread has broken likely caused from downward pressure on arm.  All backrest are out of alignment on rear side and fixed seat  bases and console unit base brackets have movement-require tightening-This in my opinion is a design cause with Tnuts/bolts gradually loosening with normal use by customer. Suite is in very good condition and well maintained by customer.,Hand stitched seam on Rhsf front arm and tightened all backrest is brackets as well as fixed base posts to bases and console unit-complete-customer happy,2019-02-13 15:50:05,Finalised_technician,Stitching,Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Catherine Sal,Mahnaz Reza,2
Logan Central,LC,South QLD,49156,2019-01-17,KEVIN,BODLEY,boods06@hotmail.com,0431280728,2019-01-31 17:32:48,SPARTACUS Recliners x2 & SPARTACUS 3 Seater,4133,51200 & 51201,338710,Customer received their new suite but the backrests on the 3 seater are very wobbly  but the KD brackets look to be in position correctly.  Please inspect the whole suite for us and the customer,130.00,1. Rhf recl of 3s  loose KD brackets. 2. 2nd R  loose KD brackets. 3. Cm had bolts left over from packaging of base lhf 3s. All other fasteners were fitted as normal.  Lounge in good condition at time of inspection.,1. Tightened loose kd brackets. 2. Tightened loose kd brackets.  3. No defect.  Cm happy with repairs.,2019-02-13 14:18:08,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,Ash Monaghan,2
Tweed Heads,TH,NSW,49162,2017-01-05,katrina,sims,katrinasims@live.com.au,0432056869,2019-01-31 18:18:32,Oracle corner suite,2485,50723,227645,It is starting to peel away  we were guaranteed that this wouldn’t happen with this lounge on purchase  there are other areas on the lounge in spots where it is doing this but was only able to upload 4 pictures.,0.00,,,2019-02-13 10:36:26,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Warana,WA,South QLD,49230,2017-03-02,Steven,Smoothy,sdsmoothy@gmail.com,0488010761,2019-02-01 16:42:55,Magnus Corner Suite,4575,53106,426769,2 of the sections/back panels are not upright as they should be and not as stable.  They lean back further and have movement in them.   I believe it is because the pieces are not joined/attached at the top of the seat.  The lounge is in perfect condition but believe this issue will only get worse over time.,200.00,The customer showed the backrest of the included armless chair in the modular leans further back than the joining recliner and the corner backrest.,Released the L brackets and adjusted as far forward as possible. Tightened as tight as possible without snapping the holding bolts. Tightened the KD brackets and refit the backrest. Still sits back a litle but is secure. Cannot adjust any further. Possible can happen again as the design is such that it will allow the backrest to move over time.,2019-02-13 12:23:43,Finalised_technician,Fasteners/Connectors,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Toby Young,2
West Gosford,WD,NSW Metro,49368,2018-12-26,Hyong Dong,Bang,patrick.bang1@gmail.com,0423243254,2019-02-04 00:56:14,JEFFERSON 2 Seater,2258,61271,679470,A button from Back has come off.,160.00,Customer had reported that a one of the buttons on his lounge had popped and was hanging loose. On inspection I found one of the buttons on the 2-seater had  broken thread.,I unpicked the dustcover and removed a foot to gain access to the underneath. I attached the button to a new piece of thread  inserted it through the foam  got the required tension and secured the thread to the timber. I also checked the remaining threads  which were tight. Finally  reattached the dustcover and foot.,2019-02-13 14:01:37,Finalised_technician,Buttons,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Mahnaz Reza,2
Springwood,SW,South QLD,49397,2018-10-15,Majella,Blair,majellablair33@gmail.com,0401430436,2019-02-04 10:59:51,Millenia 3 seater featuring 2 electric recliners,4112,57901,224895,The recliner seat on the right side of couch is making a noise everytime someone sits on it.  It feels like its sunk a little. As picture describes  something has gone wrong with the springs. Not sure as to what has caused it.,240.00,Two of the zig zag springs had come adrift from the from frame rail on the lhf recliner. The springs also penetrated and torn the dust cover lining.,Zig zag springs repairs and new dust cover installed,2019-02-13 14:43:37,Finalised_technician,Zig Zag Springs,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Catherine Sal,Catherine Sal,2
Campbelltown,CM,NSW Metro,49505,2018-01-28,Jason,Herrera,jason.herrera@au.luxottica.com,0449979199,2019-02-05 09:46:13,CANNES Theatre Seat,2567,60488,802868,If you are looking at the lounge front on  the middle right recliner latch no longer works  the chair will not go back down and close. As you can see in the pictures  the latch is looser than the one on the middle left. The lounge is only 1 year old and i am worried that i am going to have the same issues with the other recliners.  Please advise next steps to either repairing or replacing.  Thank you.,130.00,On inspection  the customer complaint that the trigger cable of RHF middle seat was broken and the LHF middle seat was okay. Further inspection  the trigger was being pulled out so hard and the sleeve swivel jammed the recliner from closing down. Replaced the cable to the satisfaction of the customer,Job complete,2019-02-13 15:12:11,Finalised_technician,Trigger/Cable,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Vaishnavi Ravichandran,2
Warana,WA,South QLD,49510,2019-01-24,Kim,Barber,kimbarber@outlook.com,0413010259,2019-02-05 10:34:59,Diamond corner chase with sofabed,4551,50955,462284,The valcro was not stitched onto the sofabed properly causing the valcro to lift. Everytime the seat cushion is taken off it will get worse.,180.00,The Velcro on the edge of the sofa bed that holds he seat cushion in place has missed the edge of the Velcro when being sewn at manufacture.,Hand-sew the Velcro to the fabric.,2019-02-13 12:21:20,Finalised_technician,Stitching,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Rose Tandy,2
Port Macquarie,PM,NSW,49540,2018-11-27,Mrs,Heyde,elizabeth.heyde@bigpond.com,,2019-02-05 13:19:07,Rowan Recliner - steel,2440,58749,175116,one recliner will not recline - if may be the trigger - cust cannot do claim - Dave Hembling Store manager advised to do this and take a picture of our floor stock to cover photos,185.00,Trigger cable had snapped,Trigger replaced,2019-02-13 12:24:24,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Vaishnavi Ravichandran,2
Lawnton,LA,South QLD,49567,2017-10-31,Obongo,Obongo,obongoobongo@hotmail.com,0432235464,2019-02-05 15:50:10,Kensington Recliner,4500,51950,364632,The both of couches have torn apart (The hand resting places),0.00,,,2019-02-13 13:55:46,Discount to Keep,,,,,,,Mahnaz Reza,,3
North Lakes,NS,South QLD,49613,2018-05-31,Carissa,Bozinov,carissabozinov@hotmail.com,0422869984,2019-02-06 08:55:16,KELLER Accent Chair. Available in Light Grey  Navy Blue and Yellow (860Hx840Wx860D) (Ctns:1) - NAVY,4503,60353,241678,Hi There    I didn’t notice it until I actually sat on this couch as we rarely sit on that 1.,130.00,LHF armrest of single armchair is loose and screw visible from side of arm. Screw attaching armrest has pulled out from seated use. Screw most likely not attached correctly in manufacturing.   Suite is in good condition.,Reattached armrest and fastened using additional screws. Customer satisfied with repair.,2019-02-13 12:01:17,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Catherine Sal,Kaitlin Evans,2
Glendale,WY,NSW Metro,49634,2018-09-17,MARAE,SHARP,785613@noemail.com,0428140356,2019-02-06 11:31:48,KENSINGTON RECLINER,2283,51950,785613,submitting warranty claim on cust behalf - vinyl is peeling - i offered cust General smartcare as she has a 3 str & a 2nd recliner as well but customer declined - I did advise cust that the peeling is due to the vinyl drying out & cust said she thought that would only occur with 100% leather  cust insisted that we do a claim anyway - Customer has only cleaned lounges with a damp cloth,0.00,,,2019-02-13 10:19:22,Discount to Keep,,,,,,,Alicia Lahey,,3
Virginia,VI,South QLD,49792,2018-04-22,Courtnee,Howard,courtnee.wegert@gmail.com,0448198574,2019-02-08 11:51:22,Abby 3 Seater Sofa,4051,61617,502510,There is piling on the couch and also several stains have appeared even though couch was scotch guarded and we used the clenajngnoriduct supplied by Super Amart. No food or drink is consumed on the sofa.,0.00,,,2019-02-13 16:21:30,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Rockhampton,RK,North QLD,49931,2016-10-15,Kaya,Goltz,jessicawatkins1999@hotmail.com,0401756589,2019-02-10 13:05:46,Kensington 3 seater sofa,4701,51951,324442,Faulty screws/glue.,0.00,,,2019-02-13 13:21:12,Reselect,,,,,,,Ann D'Ambrosio,,3
