STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
West Gosford,WD,NSW Metro,66347,2019-05-02,Barry,Dawson,gdawsonadsl2@bigpond.com,0422635961,2019-09-12 16:34:07,BEIGE - OPTIMUS - 2 Seater Sofa,2250,625810002,681541,Cords have snapped off.  Unplugged from wall.,110.00,Customer had reported that he noticed a cable underneath his recliner (when recliner) had sheared and cut through. On inspection I checked that the power was off and checked all the cabling. The cable that runs from the transformer that us connected to the lights had been sheared through.  The customers are elderly and the suite is very heavy and according to them it hasn’t been moved since delivery. I can only think that the cable had perhaps been catching in the mechanism and had subsequently torn through.,It’s not the sort of part that we commonly replace  so I’ve had to order the correct transformer and leads. In the meantime  both recliner functions work normally apart from the lights. UPDATE: 20/05/2020: I understand from the notes that the customer has been offered a reselection  due to parts not being available.,2020-05-21 12:26:47,Reselect,Transformer,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natalie Mitchell,Brenda Stewart,2
Pakenham,PK,VIC,75613,2019-10-15,Nicole,Thomas,luschani99@gmail.com,0447628385,2020-01-13 12:54:39,BLACK - MICHELIN - Leather Corner Lounge,3950,533300001,826995,One electric recliner not working at all. Second electric recliner not working properly - noisy and slow.,700.00,Issue 1: LHF recliner not working due to faulty motor. Issue 2: RHF recliner mechanism rubbing on RHF side  and footrest hitting ground. On inspection I Found that both back bolts that fasten mechanism had come loose and mostly likely contributing to mechanism being twisted. I reattached mechanism to correct position and adjusted footrest off floor however recliner was still not running smoothly due to twisted and bent arm on RHF side. Needs complete new mechanism. Lounge suite was in good condition  customer has has for only 4 months ( ex Floor Stock) Customer no show 11/05/20,Issue 1: job completed  replaced motor. Recliner now working correctly. Issue 2: will need to order mechanism and go back for installion. Customer no show 11/05/20 Job completed 21/05/20,2020-05-21 16:33:49,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Natalie Mitchell,Richelle Suna,2
Dandenong,DG,VIC,77926,2019-02-24,David,Spierings,emmaspierings@hotmail.com,0423782960,2020-02-07 13:48:07,DARK GREY - SPARTACUS - Corner Lounge,3197,512030004,219906,The foam/padding of the double recliner seats has given way causing the springs to be sticking out. It's very uncomfortable to sit on now.   I have included 2 close up photos (as well as the whole product) to show the problem from the front and the side view  where you can see all the foam has shifted and drooped to the front.,400.00,Pocket springs poking through on 2 seats plus saggy leg rolls,Remove & replaced both sets of pocket springs re - bolster leg rolls,2020-05-21 12:27:05,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Natalie Mitchell,Robert Abbott,2
Port Macquarie,PM,NSW,78442,2015-02-19,Sharon,Smith,shaz_1965@live.com.au,0435774601,2020-02-13 13:11:22,GRAPHITE - SANCTUARY - 5 Seat Corner Lounge Suite,2440,507190001,135076,Unraveling of some stitching near storage compartment  cause it has just come undone. Unraveling on the bottom of one chair  not sure of cause. Foam is hanging out from underneath leg rest area on one recliner  also this seat feels like it leans slightly to the left and always has. Not sure why foam isn't in the correct place as this lounge has been looked after from day one.,760.00,The far LHF seat has a compromised pocket springs/foam  leg roll panel and foam. The console has compromised top stitch. Seat 3rd from the LHF side has a compromised pocket springs/foam.,Callout and report ONLY. Main seat foams replaced and extra spunbond panels glue in place to help protect against pocketsprings. Legroll foam and leg roll panel replaced and repaired. Two areas of topstitch on the centre console repaired. I also found a minor frame issue while undertaking repairs   which required a touch up with some fasteners.,2020-05-21 12:21:40,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natalie Mitchell,Kaitlin Evans,2
Dandenong,DG,VIC,79248,2012-09-11,ROLAND,STOLL,72010dandenong@amartfurniutre.com.au,0407880920,2020-02-24 10:20:07,PRADO - CEDAR FALLS - Recliner,3977,277470001,72010,trigger action broken,460.00,All issues on same single recliner. Issue 1: trigger cable snapped. Issue 2: customer had found bolt on ground  bolt had fallen off separation timber rail that connects to mechanism. Issue 3: both springs on mechanism damaged  1 had fallen off and the other was damaged. Issue 4: mechanism twisted and not operating correctly arms jamming. After trigger and new springs were installed mechanism was still hard to operate  needs new mechanism. Issue 5: legroll/legrest area material torn underneath causing foam to break and fallout. I have already done this same repair for customers other single recliner in the past and is still fine. Recliner is 7 years old and is well looked after. Customers are an elderly couple.,Issue 1: job completed  new trigger installed. Issue 2: bolt re fitted to separation timber rail  job completed. Issue 3: new springs fitted  job completed. Issue 4: needs new mechanism to be ordered and installed. Issue 5: multiple stitching and int 2 repairs needed. Job completed 20/05/20 please note I had to retro fit mechanism. Customers very happy with repairs.,2020-05-21 10:40:09,Finalised_technician,Trigger/Cable,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Natalie Mitchell,Richelle Suna,2
Hoppers Crossing,HG,VIC,79256,2016-08-27,Andrew,O'Shannessy,andrew.osha@gmail.com,0430097940,2020-02-24 11:31:10,CHOCOLATE - SPARTACUS - Corner Lounge,3024,512030001,47818,Recliner mechanism has failed and the recliner can no longer stay close. The back cushions have separated. You can feel timber pushing into your back when sitting down.,20.00,No further action required as per notes,COVID 19 consultation,2020-05-21 16:34:31,Finalised_technician,No defect,Moved Premises,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Natalie Mitchell,Robert Abbott,2
Toowoomba,TW,South QLD,79580,2018-09-09,Miranda,Paix,mlpaix28@gmail.com,0413081648,2020-02-27 18:07:40,CHARCOAL - CHASER - Corner Lounge with Chaise,4350,527490002,378802,Under carriage of the recliner is hard to push out when open seems to be I level,170.00,P.o.no.C1809 L.h.f recliner mechanism  on suite has collapsed very difficult to operate  and metal on metal grinding during operation.,Removed failed mechanism  dismantled and built new mechanism and fitted to chair.  Recliner tested fine on completion.,2020-05-21 09:23:46,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Mahmoud Jeblawi,2
Toowoomba,TW,South QLD,80521,2019-08-17,Ashlea,Wiemers,Ashlea-kate95@hotmail.com,0481124496,2020-03-10 18:54:31,CHARCOAL - ALFRED - Fabric Recliner,4350,584770001,392878,When reclining it makes a grinding noise and hard to recline. As well as putting it back,170.00,Recliner mechanism on r.h.f. End of 3 seater has collapsed and very difficult to operate. Could not find any identification tags on suite.,Removed failed mechanism and dismantled so I could use crossmembers & accessories to build new mechanism  built new mech and fitted to chair. Recliner tested fine on completion.,2020-05-21 09:23:33,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Emma- Louise Thornton,2
Pakenham,PK,VIC,80552,2018-05-26,Vicki,D’angelo,tvd.amg@iinet.net.au,0425743493,2020-03-11 10:49:32,LIGHT GREY - MANNY - Corner Lounge with Chaise,3907,534730003,807056,The chaise has lost its firmness & sloping to one side.,90.00,issue 1 one chaise seat cushion is sloping to one side due to the fact the foam seems to have lost some of its integrity. issue 2 the 2 adjacent seats to the cause have also become  very soft & the foam again seems to be losing its integrity. The lounges seemed clean & well looked after & no signs of any misuse . Probably the equivilent of 3x internal 2 plus additional call out to repair  approx  $400,call out & report,2020-05-21 09:48:09,Reselect,Foam,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,Kaitlin Evans,Michaela Nicholson,2
Capalaba,CA,South QLD,80642,2015-11-20,Michelle,Stern,mstern713@gmail.com,0414033402,2020-03-12 11:06:58,PRADO - ROCCO - Leather Corner Lounge Suite,4178,511270001,371739,Reckiner is unable to retract. Had a snapped forearm I think it's called. See pictures.,170.00,the rhf recliner mechanism has snapped,replaced mechanism customer happy,2020-05-21 10:47:14,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,Mahmoud Jeblawi,2
Lawnton,LA,South QLD,81284,2016-12-13,Daniel,Smith,daniel@interactivebusiness.com.au,0408880013,2020-03-22 11:43:53,BLACK - SAN MARCO - Electric Recliner,4000,547330001,366661,It seems the electric cable running into the motor has sheered due to general use.  The button for adjusting the seat position stopped working one day. I tested the power unit on the other identical chair purchased at the same time and it worked on the second chair.  On closer inspection I noticed the wires were sheered where it enters the motor mechanism.,180.00,Job request states that motor had stopped working. On inspection found that motor cable had sheared exposing wires possibly due to position of cable recliner rubbed in it during normal use causing it to shear.,Performed assessment and report. Replaced motor. Tested electrics and operations several times and all is now working. Customer very happy.,2020-05-21 12:23:49,Finalised_technician,Motor,Design,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Natalie Mitchell,Rose Tandy,2
Toowoomba,TW,South QLD,81288,2018-08-21,Karen,Byford,karenbyford64@gmail.com,4428601030,2020-03-22 12:18:14,CHARCOAL - CHASER - 3 Seater Sofa,4356,510670002,376211,The back off the recliner has dropped on oneside looks it has pulled out of the timber,150.00,R.h.f backrest of 3 seater is loose because 1 bolt on KD bracket had come undone and fallen out others where loose   checked all other backrests on suite and found that l.h.f backrest was also loose because of KD bracket bolts.,Found missing bolt and t- nut on r.h.f backrest and fitted and tightened KD bracket bolts   also tightened  KD bracket bolts l.h.f recliner  and checked backrests on single recliners and middle seat.  All tested fine on completion.,2020-05-21 09:25:26,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Rose Tandy,2
Helensvale,HE,South QLD,81833,2015-02-27,Sharon,Frijters,Sharonmail@bigpond.com,0416107229,2020-03-30 16:56:36,BLACK - ASHLEIGH - Corner Lounge,4208,485200001,333530,The backing on the chaise has come loose ie the wooden frame  and a small amount of stitching has  also come apart. The couch is not used often though the chaise part is used the most. It is mostly used by my son to play video games and watch movies. He is a teenager  so definitely no jumping and he is not rough on it. Just the usual ways of sitting on it. The dogs are not allowed on the couch. Both issues occurred last year and I reported it before Christmas but am only just getting to do the claim due to lack of time.  Please let me me know if you require further information or more photos.  Thank you for your time.,200.00,The connector that holds the lounge together on the chaise had come loose making a rattle noise. Have repaired and tighten on site. The backrest was loose due to the KD’s. Small stitching come undone on the foot end of the chaise.,Have tightened KD's and repaired stitching. Job is complete,2020-05-21 10:03:03,Finalised_technician,Fasteners/Connectors,Design,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Vaishnavi Ravichandran,2
Capalaba,CA,South QLD,81892,2018-11-25,Maree,McLeod,maree-paul8@bigpond.com,0432086090,2020-03-31 13:51:10,CHARCOAL - SENTINAL - 3 Seater,4157,625790001,430513,Electrical Fault on the power point section of the chair,130.00,the usb box is not working plus the lhf mechanism is clunking when you open and close.,repaired mech as bolts were loose on drive bar and replaced usb box.  sorry but my photos did not turn out they were blurry.,2020-05-21 10:47:01,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,Mahnaz Reza,2
Benowa,BE,South QLD,81983,2012-02-29,Craig,Ingham,craig@worldstagepromotions.com,0413312786,2020-04-01 16:26:03,BLACK - BERKELEY - Theatre Recliner Suite in Leather,4227,433980001,343315,We have structural issues with the leg retainer and other issues similar to that with all 4 recliners,1070.00,Issue 1 - all 4 recliners have leg roll foam deteriorating due to foam quality selection from manufacturer Issue 2 - LHF   adjoining and RHF seat foams are deteriorating  due to foam quality selection from manufacturer Issue 3 - LHF recliner is very unstable due to joints wearing prematurely.,Issue 1 - 4 x new leg roll foams have been fitted Issue 2 - 3 x new seat foams have been fitted  Issue 3 - a new mech has been fitted to LHF recliner All repairs were done off site,2020-05-21 12:04:05,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,DO NOT USE Hayden Gillians,2
Virginia,VI,South QLD,82100,2016-02-04,Folototo,Fa’asolo,folototo@hotmail.com,0478411215,2020-04-03 12:02:19,CHARCOAL - SPARTACUS - Corner Lounge,4500,512030002,443088,The couch cushion is crushed not sure if it is the frame   but this will be the third or fourth time fixing  it’s got the same problem as before and the back wall is not straight anymore  it’s like the whole couch is sagging  even the leg and arm cushion,90.00,Mutliple issues with this suite.  1. Customer concerned with padding on all 4 seated areas of corner suite and single stand alone recliner sinking. Legroll foam has also fallen out on LHF recliner of console suite. Inspection has found foam padding has shifted due to zipper coming undone. Seat cushions have had foam replaced previously. Customer is heavy set and their weight has most likely contributed to the wearing down of seat cushion foams and pocket springs. Nothing out of place in seat cushions. High use area wear and tear.  2. Customer concerned with backrests leaning on all 3 recliners of corner suite. Mechanisms have collapsed on armrest sides from high use causing backrests to sit lopsided. Customer's weight has most likely caused the issue.  3. Customer can feel timber frame on all 4 armrests of corner suite. Dacron loosefill has been used for armrest padding. Loosefill has softened and compressed overtime from general use. High use area wear and tear.,Suite is in reasonable condition. Do not recommend repairs on this lounge as many issues have been previously repaired. Customers' size is likely to cause ongoing issues. Adult users in this household are heavy set.,2020-05-21 09:10:00,Reselect,Foam,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,Naomi Hughes,2
Springwood,SW,South QLD,82127,2014-02-15,Micarla,Dawson,micarla1988@gmail.com,0432501877,2020-04-03 16:03:55,SHINY CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,4157,448630003,151184,As can be seen from the photos the 2 outside Recliner chairs are sagging. Note also that the thin black material underneath the couch (on both the 3 seater and the 2 single seaters) is falling apart (i have not taken photos of this but can send if required) and we end up with black bits of flaky material from underneath the couches on the floor every time we Recline. Thank you.,680.00,On inspection; 1 The backrests on both recliners of the three seater sofa have no damage to them. 2 The two  mech's of  the recliners of the three seater sofa are bent and wobbly and need to be replaced. These mech's are caged mech's and very difficult to replace. 3 The dust covers on  the three seater sofa and the two single recliners have disintegrated. In order to replaced these dust covers  the mech's need to be removed and replaced. This will involve quite a few hours to complete. I have revised the quote.,Inspection and report ;  Removed damaged mechs from both recliners from the three seaters and replaced both with new mechs.  Removed all the damaged dust covers and replaced with new ones.  Removed the mechs from the two single recliners  removed the damaged dust covers and replaced with new dust covers. Replaced the mechs.,2020-05-21 12:15:35,Finalised_technician,Mechanism,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Natalie Mitchell,Rose Tandy,2
Rockhampton,RK,North QLD,82169,2017-10-23,Craig,Rowe,rowe-5@hotmail.com,0458444199,2020-04-04 11:26:31,DARK GREY - SPARTACUS - 3 Seater Sofa,4715,512010004,340861,Stitching has let go,360.00,This lounge had a few issues... 1. The LHF backrest seam on 2.5 seater stitching had come undone. 2. The stitching on the LHF armrest on 2 seater console had come undone. 3. All backrest were extremely loose and needed tightening. 4. The timber foot bar under the LHF legrest had snapped.  To repair  we hand stitched the backrest and the armrest.  We then tightened all backrests and finished off by replacing the timber foot bar with a newly made one (no charge for these).,All repairs completed onsite We have used double threads for strength and all issues resolved Customer in a remote location - shared capped distance charge applies,2020-05-21 12:08:06,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Mitchell,Rose Tandy,2
Helensvale,HE,South QLD,82510,2015-11-26,Janet,Thwaites,jet9@live.com.au,0410892310,2020-04-08 15:54:23,MIDNIGHT - EASTON - Fabric 3 Seater Recliner Lounge,4210,506960001,351707,Some of the springs under one of the seats appear to have broken and can be seen under the seat wrapping around the recliner mechanism.  The recliner still works fine but the seat hangs low when you sit on it.  I think the springs have also torn a little of the foam padding as I have found bits of foam on the floor as well.   I don't know why it's happened.  It is the seat that has been used the most but I don't believe the couch has been badly treated. Thanks,200.00,The LHF seat on 3 seater the pocket springs have become stuck between the mechanism  causing the seat base to sag. To repair will need to replace the seat foam.,Have fully replaced the foam on LHF seat. Job is complete.,2020-05-21 16:48:15,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Emma- Louise Thornton,AMY BLATCH,2
Townsville,TV,North QLD,82531,2017-10-22,Jessie,Pegoraro,Jessie.pegoraro@gmail.com,0404207384,2020-04-09 10:28:26,LIGHT GREY - PHOEBE - 3 Seater Sofa,4814,576730001,344734,Last week I noticed the rip. No idea how it got there or who has done it. We barely sit on that couch.,160.00,Phoebe 3STR Sofa  1. Stitching issue at top rear between LHF and middle backrest pillows. About 8cm of stitching opening up on weave fabric. Area under stress when press is put on backrest pillows. Stitching line is also close to edge of fabric which is not overlocked.,Glue applied to edge of fabric to help bind weave and reduce chance of unravelling. Handstitching completed to attach fabric rear backrest upholstery.  This area is a weak point due to current design and construction.  Job completed.  CF + R/Q + S2 = 160,2020-05-21 12:36:40,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Natalie Mitchell,AMY BLATCH,2
Cairns,CN,North QLD,82673,2017-10-25,Gary,Davis,davosun@optusnet.com.au,0427440013,2020-04-11 17:27:13,CHARCOAL - CRESSIDA - 2 Seater,4869,594220001,384068,Open button on left hand chair is intermittent  opens up the chair but only by pressing the button repeatedly. The lights on both the open and close buttons on the left hand chair no longer light up Electrical fault??,140.00,CF-CALLOUT FEE QUOTE/REPORT - the open button on the rhf recliner was opening the recliner but only when it was pressed repeatedly and the lights on both the open and close buttons were not lit up,M1- MOTION - I replaced the faulty buttons/ cupholder with one supplied  tested both recliners  all good. The customer was happy with the result  job complete,2020-05-21 11:21:29,Finalised_technician,Trigger Button (Electric),Manufacturer,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Natalie Mitchell,Rebecca Parfitt,2
Benowa,BE,South QLD,82842,2019-03-04,maria,newton,mariaenewton@gmail.com,0403586799,2020-04-14 16:04:54,BLACK - ISOBEL - 2.5 Seater,4226,613610001,550664,I went to move the lounge and noticed it didn’t feel right.  Upon looking at the broken leg it looks like it was never screwed in as there is no screw hole only  nail.  I understand the warranty is 12 months this is only 13 months since I bought the lounge and believe something should be done.  I have purchased quite a lot from superAmart in the past..,140.00,On inspection the customer pointed out that the centre leg foot was crooked I found this was due to the foot lock coming off,Reattached foot block,2020-05-21 16:03:01,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Rose Tandy,2
Toowoomba,TW,South QLD,82930,2018-12-26,Nick,Erbacher,n_erbacher89@outlook.com.au,0458040194,2020-04-15 14:18:44,BLACK - SAN MARCO - Corner Lounge with Chaise,4352,577750001,383776,chaise is wobbly and triggers are gone,210.00,Chaise backrest was leaning back further than others because bolts on KD brackets and KD posts where loose  Bolts where also loose on armless recliner backrest  Also Parachute trigger has failed on armless recliner  Wire snapped at connection to handle.,Tightened all bolts on posts and KD brackets of  Chaise and armless recliner.  Removed failed parachute trigger and fitted new trigger.  Chaise and armless recliner tested fine on completion.,2020-05-21 09:41:07,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Naomi Hughes,2
Mackay,MK,North QLD,82969,2013-01-20,Lara,Foster,larlar_scotty@yahoo.com.au,0428204661,2020-04-16 07:40:00,TAUPE - RUMPUS - Corner Lounge with Chaise,4799,445710001,248018,Cushion has sunken  faulty  leather has peeled along seems,270.00,The customer had a concern with the seat cushion sinking on the armless seat to the right of the corner seat  and the backrest cushion of the corner seat losing shape. Upon inspection the Edges of the cushion were sinking because the first zig zag spring is seat about 6 inches in from the edge of the cushion. The foam was still in good condition  it had just fallen down.,To repair this  the foam was pushed back into place  then three new pieces of elastic webbing were installed from left to right across the 2 seat unit. I then unzipped the backrest cushion and added extra Dacron filling to pump up the cushion. This was done at no cost.,2020-05-21 12:15:57,Finalised_technician,Webbing,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Natalie Mitchell,Catherine Sal,2
Townsville,TV,North QLD,82981,2018-01-25,Casey,Corcoran,kccorcoran.corcoran88@gmail.com,0419175822,2020-04-16 10:30:45,CHARCOAL - CHASER - Corner Lounge with Chaise,4358,527490002,3500351,Snapped spring on recliner and grinding on frame when operated some sinking in cushioning,270.00,L.h.f recliner mechanism not operating snapped springs on mechanism and mechanism has worn and dropped resulting in front base of armrest catching on base plate  and mech grinding and difficult to operate. All backrests on suite apart from corner section had quite a lot of movement and where out of alignment because KD bracket bolts where loose as well as posts backrests slide onto on chaise and both armless seats.,Removed failed mechanism from left hand facing recliner and fitted new mechanism. With new springs. Removed all backrests apart from corner section  and checked & tightened all KD bracket bolts  and bolts of KD bracket posts on chaise and both armless seats.  Recliner and all seats tested fine on completion.,2020-05-21 09:19:30,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Rose Tandy,2
Prospect,PT,NSW Metro,82991,2018-05-02,Steve,Zielinski,zjeds@bigpond.com,0405322904,2020-04-16 11:48:17,CHARCOAL - CRESSIDA - 2 Seater,2570,594220001,461079,The Console has back light indication on the switches that operate the recliner.The close and up stopped working  the switches still work the recliner.,130.00,Cup holder with buttons- not working properly,Replace cup holder with buttons,2020-05-21 16:36:21,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Natalie Mitchell,Olwen Silversides,2
Helensvale,HE,South QLD,83044,2018-11-24,Amanda,Te Whitu,amandaash@hotmail.com,0405132649,2020-04-16 19:04:14,DARK GREY - OMAHA - 3 Seater Chaise,4209,588310002,436952,it has broken  all under the chaise the wood has come apart  you can hear it all fallen off  the seat is sagged and we're sitting on wood beams cause the cushioning has fallen through.,310.00,On arrival customer showed me that the frame on the chase section has collapsed. On further inspection I found that the timber along the side section has given way.,I have repaired the broken frame   added metal and timber braces and put the lounge back together again.  Customer is happy,2020-05-21 16:07:04,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Natalie Mitchell,Angela Hyde,2
MacGregor,MG,South QLD,83160,2017-05-14,umesh,patel,umeshpatel6@gmail.com,0401722395,2020-04-18 12:34:04,BROWN - ASHLEIGH - 3 Seater with 2 Built in Recliners,4121,534600002,316231,There are  some issues  with 2 and 3 seater brown  sofa . from both sets  black small chips and powder dropping from  and electrical issues  with recliner   sometime its hard to open and close it off   or its   take time to open it  and to close it off. sofa seat depth is also lower than an  average sofa's seat depth .   thanks for your kind support  kind regards umesh patel,340.00,On inspection; 1 The dustcovers on the two single recliners are badly torn. 2 The dustcovers on the three seater are ok and the motors for the recliners work well. 3 In order to replace the dustcovers on the single recliners  the mechs have to be taken off and refitted. The lounge suite itself is in good order and clean.,Inspection and report; 1  Removed mechs from single recliners. 2 Removed and vacuumed dustcovers as they just disintegrated. 3 Fitted new dustcovers to both recliners. 4 Refitted the mechs with the motors back on the recliners. Cm very happy.,2020-05-21 16:41:31,Finalised_technician,Dustcover - torn,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Natalie Mitchell,Catherine Sal,2
Townsville,TV,North QLD,83233,2016-11-21,Beth,Van kooten,bethvankooten@gmail.com,0410117015,2020-04-19 12:30:28,MUSTARD - TOBIN - Corner Lounge with Chaise,4812,555140002,326105,Support beam has snapped in the chase part of the lounge suite. This has snapped without any force.,90.00,Tobin Corner Lounge with Chaise  RHF unit with chaise:  1. Timber rib support has snapped under chaise seating area. Lightweight design and materials used. Significant frame repair needed.  2. Support lining for springcell cushions failing. Springcells pushing  through between zigzags. Zigzags spaced too far apart for lightweight dustcover fabric that has been used for lining support. Heavy duty support lining needs to be installed. At this stage  it is difficult to determine if springcells have any ruptures.  3. Two seat cushions have lost shape due to springcells shifting. Also foam edge joins have moved because of adhesive failure. This can be seen and felt. Repair needed.  4. Two backrest cushions:  foam edge joins have moved because of adhesive failure. This can be seen and felt. Repair needed.  5. Dustcover torn.  Customer has no concerns with the LHF  3STR unit.,RHF unit with chaise has multiple issues that might not be economical to repair. Upholstery removal required involving Non-Standard Repair work.  Repair quote: Non-standard Repairs = $940,2020-05-21 16:24:24,Finalised_technician,Frame,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Rose Tandy,2
Townsville,TV,North QLD,83296,2019-08-16,Nathan,Clark,clark.family@outlook.com.au,0459803725,2020-04-20 10:30:13,DARK GREY - ATTICUS - Modular Right Hand Facing Recliner,4865,628770001,383552,The seat frame under the unit pushed through the bottom and now will not close and is stuck open in a reclined position which is dangerous around our twin 2 years olds since there are many pinch points under the unit.,270.00,Front seat rail that zigzag springs are attached to has broken away from the side frame. There is a lot of tension on front rail which hasn’t been glued and is only nailed so normal weight and use will cause this to happen,Removed mech and zigzag springs. Repositioned rail glued and screwed. Added extra timber support glued and screwed. Reassembled,2020-05-21 16:02:23,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natalie Mitchell,Rose Tandy,2
Cairns,CN,North QLD,83580,2018-05-22,Kirsty,Chapman,redress3@raatsicc.org.au,0402718177,2020-04-22 16:59:33,BLACK - SAN MARCO - Corner Lounge with Chaise,4865,577750001,395757,The handle that engages the recliner snapped off wire cord. Reason: cord not sufficient strength for regular use,110.00,Parachute trigger on armless recliner has broken at handle end.,Removed and replaced parachute trigger. Tested and working,2020-05-21 16:02:47,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natalie Mitchell,AMY BLATCH,2
Cannington,CT,WA,83593,2015-05-07,JOBY,THOMAS,jobythomas2005@gmail.com,0425519841,2020-04-22 18:08:27,BLACK - MAVERICK - Leather 2 Seater Sofa,6110,512740001,446490,Right arm rest wood broken  unfortunately i can't take of inside structure  but i have attached a sample photo in-order to process this.,200.00,The top two thin timber rails on the arm rest have snapped . These are thin and snapped on a knot in the timber  This is a manufacturer’s issue,Open base and unbolting armrest  Unpick leather off arm rests and staples  Remove broken timber and installed thicker and stronger timber to thr top and inner side,2020-05-21 13:46:45,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natalie Mitchell,AMY BLATCH,2
Rouse Hill,RL,NSW Metro,83601,2018-12-28,Kerrie,Monahan,Kerrymonahan2011@hotmail.com,1413286869,2020-04-22 19:04:32,DARK GREY - SPARTACUS - Corner Lounge,2765,512030004,6131,The longer it's self is perfectly clean and looks like new.other that one seat whitch you can feel the wire under your legs when u are sitting on it.it cannot bee seen in pictures...the front of the lounge where your legs hang over is giving away...the lounge doesn't get used very often .i am very dissoppointed in the quality of this lounge...,530.00,- Attended customers residence to replace seat bases. - Upon inspection found RHF and LHF seat bases were collapsing. The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated & pocket springs which have remained firm. i.e. the foam has fallen lower than the pocket springs leaving no support in the seat base. - Likely Cause - Manufacturing. - Lounge was in clean used condition.,- Replaced seat bases.,2020-05-21 10:28:31,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Toby Young,2
North Lakes,NS,South QLD,83604,2018-08-07,Shaun,mcpherson,shaunmcp68@hotmail.com,0404184442,2020-04-22 19:56:37,LATTE - ROWAN - 3 Seater with 2 Inbuilt Recliners,4017,587500001,244759,The cushion filling has collapsed,200.00,RHF recliner foam & padding underneath legs roll damaged under repetitive seat weight causing the affected areas to sinking.,Supplied and replaced foam and padding on legs roll of RHF recliner of 3STR suite. Customer satisfied with repair.,2020-05-21 16:36:08,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Natalie Mitchell,Raewyn Christison,2
North Lakes,NS,South QLD,83617,2018-08-18,Kate,Kelly,kellyjk78@gmail.com,0416473920,2020-04-23 09:32:06,ELEPHANT - ORACLE - Corner Lounge with Chaise,4501,507230001,245216,Seat and ottoman have sunk and lost shape. No idea what’s caused it as we just sit on it.,90.00,Multiple issues with this suite.  1. Seat cushion foam has flattened along all 4 corners of ottoman from general seated use. Inspection has found foam has compressed greater than 30%. In order to repair  foam will need to be replaced. Foam has not lasted duration of warranty.  2. Seat cushion foams have flattened along 2 seater section of corner suite from general use. Inspection has found foam has compressed greater than 30%. In order to repair  foam will need to be replaced. Foam has not lasted duration of warranty.   Suite is very worn. Areas of vinyl surface damaged by dog scratches.,Quote provided. Both the ottoman & 2STR have internal flys which would need to be removed & reattached during repairs. Quote includes major internals for these 2 sections.,2020-05-21 09:52:17,Reselect,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,Olwen Silversides,2
Oxley,OX,South QLD,83642,2020-02-15,James,Bailie,jamesjohnbailie@gmail.com,0484510013,2020-04-23 12:19:57,LIGHT GREY - PHOEBE - 3 Seater Sofa,4170,576730001,490592,Since recieving the sofa  it has made an audible "creaking" sound whenever any pressure is put on it. Even when an extremely light pressure is put on the couch  it makes the sound. We purchased two identical couches at the same time with only one exhibiting this sound when used  leading us to believe this is a defect with the single couch.   At the time of noticing  we believed this may be the couch "settling in" and it would go away after some use. Unfortunately  this has not happened and believe there is a genuine fault with the couch.   As the issue relates to an internal sound being made when used  a picture cannot capture the described defect. I recorded a video to try convey the sound being made  unfortuately I cannot attach this but can send on if you needed.   Additionally  when the couch was recieved  I noticed a puncture in the bottom lining (Photo of this has also been included) of the couch in question.,90.00,Job request states that lounge is creaking. Customer purchased 2 of the same lounges at the same time and only one of them is making the creaking noise. Customer is also uhappy dust cover is damaged upon delivery. Lounge is otherwise in perfect condition and well looked after. There are no pets or children to cause damage.,Performed assessment and report. Tested seating on all lounges. One lounge definitely creakes a lot. Inspected internally. Found that it is the tops of all of the seat backs making noise  possibly how the lining/flys has been assembled and are rubbing against the timber under normal use. Customer would like lounge replaced as this has been occurring since first purchased and is obviously a manufacturing fault.,2020-05-21 09:23:40,Changeover,Lining,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Kaitlin Evans,Robert Abbott,2
Toowoomba,TW,South QLD,83665,2017-08-01,rodney,petersen,362279petersen@gmail.com,0435351048,2020-04-23 15:39:43,ESPRESSO - CRAWFORD - Recliner,4350,506590001,362279,cust is elderley and could not do claim himself and cannot put in trigger himself either,110.00,Plastic handle of trigger has broken on handle itself and on connection to wire.,Removed failed trigger and fitted new trigger. Recliner tested fine on completion.,2020-05-21 09:23:19,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Natalie Mitchell,2
Cockburn,CB,WA,83679,2017-03-12,Katie,Gresley,Katiegresley@hotmail.com,0409170682,2020-04-23 17:27:15,BLACK - MILLENNIA - 3 Seater Sofa,6164,579010001,247268,Breakdown in the leather product. Both the 3 seater and single seaters are affected.,0.00,,,2020-05-21 12:24:11,Reselect,,,,,,,Rebecca Parfitt,,3
Cairns,CN,North QLD,83681,2018-07-01,Tabetha,Cox,Tabethacox9@gmail.com,0400967779,2020-04-23 17:45:22,BLACK - SAN MARCO - Corner Lounge with Chaise,4870,577750001,399636,Pulled in handle to recline lounge and handle popped off in my hands. I can feel the wires when you put your hand down the side of the chair,110.00,Parachute trigger broken at handle end on armless recliner,Removed and replaced parachute trigger. Tested and working,2020-05-21 16:02:35,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natalie Mitchell,Raewyn Christison,2
Bankstown,BN,NSW Metro,83697,2018-02-17,Chalita,Phuatrakun,chalita_1992@hotmail.com,0433438899,2020-04-24 10:25:21,GREY - MARLOW - 3 Seater Chaise,2199,533050001,887611,Hi how are you   I have purchased the couch on 2018 just lately I just realised the couch gauge me back pain and it staring to collapse because the product have 7 year Guarantee just wondering if u guys could be able to do something for us. Thank you       Chalita,600.00,Both sections of the customer’s sofa have significant softness in all seating positions. During. Y investigation  I discovered the zig zag springs are extremely soft. The issue is a combination of foam compression and support structure  (zig zag springs) softness. I believe the overall support structure   being the zig zag springs; is the main manufacturing issue. Please see quote.,Inspection  assessment  report and quote.  Both sections of the sofa were bolstered in the seating positions. The customer tested the sofa for comfort and support  she is happy with the repair no further action required.,2020-05-21 16:37:21,Finalised_technician,Zig Zag Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Natalie Mitchell,Rebecca Parfitt,2
Tingalpa,TA,South QLD,83737,2019-03-28,Gary,Jaggs,gjaggs@bigpond.com,0421722794,2020-04-24 15:14:03,DARK GREY - SPARTACUS - Recliner,4179,512000004,816396,In the close up photo you can feel the springs even though you can’t see it if left to long the springs may come through I think the foam covering the spring has slipped back,200.00,Foam on the front of the recliner seat has collapsed,Replaced foam customer happy,2020-05-21 09:18:52,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,Rebecca Parfitt,2
Mackay,MK,North QLD,83763,2018-05-26,Mahala,Garrad,mahala_jackson@hotmail.com,0437164507,2020-04-24 19:28:55,CHARCOAL - CRESSIDA - 3 Seater,4740,594230001,356097,2 springs in the seat have let go and torn through the bottom of couch and now the couch seat is missing the support. There is also a screw i found that I'm not sure is from the couch. The springs let go when i sat down on the couch  there has never been any damage or extra weight put on the couch so I'm not sure why the springs let go,130.00,The customer had a concern with some springs poking through the dust cover underneath  also they found a wood screw on the floor from the lounge. Upon inspection 2 EK clips had pulled free  letting the zig zag springs go. The wood screw the customer found was one used to hold the mechanism to the frame. The screw was only 20mm long  the weight of the mechanism  and rails was enough to pull it out.,I used a 60mm wood screw to replace the screw that had come out. This was done for free. I then installed two new EK clips  to secure the zig zag springs back in place. I checked the remaining EK clips  and they all looked and felt secure. The customer was happy with the repair.,2020-05-21 12:02:47,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Natalie Mitchell,Nicole Regester,2
Toowoomba,TW,South QLD,83899,2015-10-17,Alicia,Franzsen,aliciavdm@gmail.com,0424405906,2020-04-27 10:10:55,BROWN - CHASER - 3 Seater Sofa,4390,510670001,332895,The right side couch has given in  it is as if the spring system has sagged  you can see on the photos that it's about 3 to 4 cm lower than the rest of the couches  If you sit on the couch you can feel there is no support  we are only 2 adults in the house and we barely used this couch as we bought the 2 single recliners with these.  Very limited use and still in a excellent condition  Welcome to inspect!,500.00,P.o.no.C1509 On r.h.f recliner of 3 seater the seat felt horrible because the pocket spring cell  has failed  the springs where all tangled together and the spun bonded fabric that surrounds springs was disintegrating  this appears to be the cause of failure the fabric disintegration.,Removed failed pocket spring cell and cut to size and fitted foam replacement. Customers parents tested recliner on completion and where happy with result. They also demonstrated a single recliner from suite was quite noisy when footrest was kicking out. I sprayed some silicone lube onto mech and this resolved issue.,2020-05-21 09:25:12,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Naomi Hughes,2
Helensvale,HE,South QLD,83906,2019-10-04,Marius,Breytenbach,breytenbach.marius@gmail.com,0409396707,2020-04-27 10:34:57,BEIGE - SAN MARCO - Leather Electric Recliner,4208,511280005,457098,The leather is peeling off  seems like it’s not real leather like its supposed to be,90.00,The leather on the legroll panel is stretching and cracking prematurely. The leather that was used by the manufacturer is a different grade to some of the other panels on the recliner. Customer is concerned about a few other areas on the legroll that look like the same leather.  To repair would need to replace the leather.,Quote declined. Closing job.,2020-05-21 12:48:12,Changeover,Cracking,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natasha Smith,Olwen Silversides,2
Rockhampton,RK,North QLD,83967,2018-05-01,Amber,Schluter,Azschluter@gmail.com,0427070181,2020-04-27 15:51:56,BLACK - MILLENNIA - 3 Seater Sofa,4701,579010001,349276,When using the USB port and I was removing my charge cable part of the USB pulled out with my charge cable.,130.00,The centre USB was not only not working  it was also bent and would no longer close.,After receiving the replacement which we pre-ordered  we were able to visit and replace it with the new one. Tested and all working as it should be Repairs completed,2020-05-21 12:02:06,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Mitchell,Vaishnavi Ravichandran,2
Capalaba,CA,South QLD,83999,2017-04-03,Angela,Kalantzis,angkalantzis@hotmail.com,0475617158,2020-04-27 19:50:49,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,4178,417080002,400483,Stitching has come apart where back pillow meets frame.? This has happened in 2 locations.,200.00,Stitching has broken on 3 sofas where the back cushions join the back frame,Re stitched all back up customer happy with results,2020-05-21 12:45:42,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,Catherine Sal,2
Ballina,BA,NSW,84046,2019-02-12,Aaron,Greenwood,aarongreenwood@bigpond.com,0418496778,2020-04-28 13:00:36,BLACK - MICHELIN - Leather Corner Lounge,2470,533300001,210744,Reclining in chair and it would not stop. Extended all the way and would not go back to position. Turned on and off on the wall and still has not rectified the problem,170.00,The RHF recliner control buttons were not operating due to a faulty unit.,Replaced the control unit,2020-05-21 10:03:14,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,Catherine Sal,2
Bankstown,BN,NSW Metro,84054,2019-09-28,Anil,Maliyekkal Thomas,anilmt@gmail.com,0406227480,2020-04-28 13:47:36,BLACK - ASCOT - Leather Recliner,2747,527420001,911481,Not reclining. The recliner is not working,110.00,- Attended customers residence to replace trigger. - Upon inspection found trigger was not connected to mechanism  this is because the clip that holds it to the mechanism was broken. No obvious signs of misuse. - Likely Cause - Manufacturing - Lounge was in clean condition.,- Replaced trigger.  NOTE  Have removed Covid-19 code from quote. Thank you.,2020-05-21 10:13:46,Finalised_technician,Trigger/Cable,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Catherine Sal,2
Mackay,MK,North QLD,84096,2018-08-17,Peter,Curley,curley69@hotmail.com,0405144510,2020-04-28 17:39:04,DARK GREY - SPARTACUS - Recliner,4850,512000004,360904,Arm rest both sides foam is not working as though none there and also when you sit you can feel structure underneath,20.00,Problems diagnosed via photos  and Amart declined repair costs.,Amart to contact customer to find a different outcome.,2020-05-21 10:45:24,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Natasha Smith,2
Glendale,WY,NSW Metro,84124,2020-01-21,Emma,Davies,scottemma2002@yahoo.com,0427405108,2020-04-29 08:55:52,BLACK - LANNISTER - Leather Electric Recliner,2289,577240001,812668,As can be seen from the photo the recliner stitching hasn't been completed properly and this has caused it to come away from the rest of the chair.  I believe it is a manufacturing fault and would like the chair replaced.,160.00,Issue#1 the customer raised a service call regarding their single recliner  front LHS facing front has torn. The reason for the tear occurring is that the front face was done up too tight  causing the leather to pull too tightly and eventually tear. This is a manufacturing issue .,Issue#1 undo front face plate- stitch leather back together  then reattach the front plate. Customer inspected the works and was happy with the repair..,2020-05-21 15:06:42,Finalised_technician,Cut/Tear,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natalie Mitchell,Natasha Smith,2
Mandurah,MN,WA,84144,2018-12-23,Brianna,Kucyk,briannakucyk@gmail.com,0411340307,2020-04-29 11:22:28,DARK GREY - SPARTACUS - Corner Lounge,6211,512030004,100675,Cushion has pulled away from recliner leg rest and you can feel the springs when sitting. No idea what caused issue as the section is hardly used.,380.00,Issue -1Legrest has dislodged - black material that holds this in place has torn. Issue 2-several panels on the under leg rest of 2 of the recliners have tears either on the zip area or where the black material joins the fabric about 5 areas to restitch.  Issue - 3 Lhf seat section the springs can be felt - due to the front foam section losing support and shape exposing the spring cushion to be felt ftom under the the coverings,Issue 1-Restitch the black fabric to seam once unpicking footrest beam off fabric. Then reassembled. - issue resolved  Issue 2 restitching all 5 join seams to stop foam from falling out - issue resolved  Issue 3- add additional foam as a top layer to bolster comfort and minimise exposure of the springs to be felt. - issue resolved,2020-05-21 12:24:13,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Natalie Mitchell,Catherine Sal,2
Penrith,PH,NSW Metro,84149,2017-06-21,Lilian,Johnson,billandlil@bigpond.com,0409551623,2020-04-29 11:44:59,RAISIN - BENNET - Recliner,2570,507770001,1006388,The recliner was making clicking noise since purchase but it got worse over time. Once the recliner was flipped over two of the springs fell out from underneatht he lounge.   Please call the landline as there may not be any reception for mobile. Preferance is still to call even though if an email is sent.,270.00,Pocket springs falling apart- 2 loose springs have fallen out of recliner.,Remove pocket springs unit and replace with foam.  Cm happy,2020-05-21 10:28:47,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Natalie Mitchell,Catherine Sal,2
Warana,WA,South QLD,84218,2016-11-18,FAY,HOLCOMBE,fayholcombe@gmail.com,,2020-04-29 16:22:49,STONE - SAN MARCO - 3 Seater Sofa,4551,547310002,416940,Customer came into store as her dustcover is disintegrating and making a mess on her floor. She is happy for someone to be sent out to either replace it or remove it completely. This customer is from Warana and sales order is 328-416940.,610.00,THe dust cover materials on the 2 standalone recliners and the 3RR are crumbling into dust.,removed 2 electric mechs and 2 normal mechs and removed all the dust covers. Clean area and the black dust from the carpets and fabric of the 5 pieces of the lounge. Fit covers and refit the lounge components and mechanisms..  NOTE - one of the stand alone recliners has been heightened for mobility.,2020-05-21 12:41:37,Finalised_technician,Lining,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Mitchell,Rose Tandy,2
Toowoomba,TW,South QLD,84313,2015-09-07,ROSLYN,RICHTER,richter.5@bigpond.com,0428956165,2020-04-30 16:30:19,BROWN - CHASER - Theatre Suite,4357,526710001,331262,Do not know what caused the damage. No children have been in the house. Only myself a 70 year old lady. Went to put the foot rest up last night and I heard something hit the floor. Today the lever on the side is not attached to the mechanism and thus cannot raise the foot rest,200.00,P.o.no C1505 On l.h.f recliner  of theatre suite  the trigger/actuator that is fastened onto recliner mechanism has lost a nut and come adrift. Resulting in trigger not working . Also found that mechanism has worn and dropped on l.h.f side  causing base of armrest to catch on  front base plate  making recliner difficult to operate.,Refastened trigger/actuator onto mechanism and got trigger working.   Lifted l.h.f side of mechanism higher by placing  2 x thick washers between base plate & mechanism base   & using longer bolts to fasten  legs and and  left facing side  together.  Recliner tested fine on completion. I could  not see any further problems with mechanism  but advised customer to contact service centre if mech becomes difficult to operate in the last few months of warranty  because the mechanism would need to be replaced.,2020-05-21 09:24:29,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Catherine Sal,2
Morayfield,MF,South QLD,84322,2018-07-28,Cassandra,Summerfeldt,Summerfeldtc@hotmail.com,0409929868,2020-04-30 17:53:51,LIGHT GREY - OMAHA - 3 Seater Chaise,4510,588310001,997905,It appears that the spring has broken and has come through the fabric which is very dangerous. Unsure on what has caused this to happen  it is a couch that is used daily.,90.00,Metal wire poking through between seat cushions on 2 seater section of corner suite. Inspection has found spacer wire running through middle of seat cushion has been exposed to fabric of seat cushion when seat is sat on. Wire has eventually torn through fabric as a result. Fabric is weave design and will need to be replaced as no small touch up repairs can be done. Manufacturing fault.   Suite is in good condition.,Tucked wire away and secured using cable ties and fabric fly. Quote to replace fabric pannel.,2020-05-21 10:20:40,Reselect,Cut/Tear,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,Raewyn Christison,2
Cairns,CN,North QLD,84380,2016-07-18,Michael,Ehrlich,godspeed109.me@gmail.com,0447728071,2020-05-01 11:28:10,BROWN - ASHLEIGH - 3 Seater with 2 Built in Recliners,4870,534600002,349901,centre seater on 3 seater spring issue  / sides of the 3 seater foam issue losing shape  . added claim #84384 for recliners,380.00,Middle seat sinking - stretched zigzag springs  The wing on LHF & RHF backrest soft fill has fallen into the interior - interior dust cover has disintegrated.,Removed the 2 back rests and middle seat from main frame. Added stretch webbing and 1” foam to the middle seat. Removed backrest covers and added fabric to stop the soft fill from falling into the interior of the frame. Reassembled and returned to CM and reassembled 3STR.,2020-05-21 10:07:23,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natalie Mitchell,Catherine Sal,2
Morayfield,MF,South QLD,84392,2018-11-27,David,Malley,dave.malley@unitedworkers.org.au,0447192652,2020-05-01 12:34:17,CHARCOAL - SENTINAL - 3 Seater,4510,625790001,1002022,recliner does not recline using buttons. issue was previously fixed but is happening again. it appears the reclining arm is faulty. the headrest also does not work nor does the lighting function in cup holder. the power supply to the unit is connected as reading lights and usb plug still work,90.00,Multiple issues with this suite.  1- Footrest will not extend on LHF recliner of three seater suite. Inspection found motor torn off both front and back mounting points of the base frame. This type of damage can only happen from external force.  2- Seated area leans to one side and back of backrest hitting base frame on LHF recliner of  three seater suite. Mechanism arm collapsed. This is the second time this has happened on this suite. Suite is not suitable for customer’s weight.  3- It is likely the control button to activate the footrest is faulty and stopped working causing the customer to use external force to close the footrest.   Overall condition of the suite is poor  there is a rat's nest in the suite. The floor was covered in rat faeces and fabric has been chewed in some areas.   PO Number: 070-3049714.,I am not comfortable performing any repairs on this suite due to its condition. Also would not recommend mech replacement for the second time due to weight rating of chair. Customer queried that issues keep happening. There will be ongoing issues with this suite.  Store to Action.,2020-05-21 13:56:13,Discount to Keep,Motor,Customer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,Natasha Smith,2
Toowoomba,TW,South QLD,84488,2020-03-07,Sandra,Ramshaw,mr.colramy@gmail.com,0419448865,2020-05-02 15:45:51,STEEL - ELDRIDGE - 2 Seater with 2 Inbuilt Recliners.,4350,650530001,401432,The mechanics are broken - as soon as you sit on it the recliner springs out on all the chairs. Looks like springs were placed in the wrong positions too. added claim #84489 for recliner,130.00,P.o.no MG 201902461 Twin recliner suite not operating correctly springs where in wrong spot  ( customer adjusted and wanted me to check they where in right spot)  yes they where. But inside arms of mechanisms where touching each other and when one was operated other footrest would fling out as well.,Inspected suite and checked springs where in correct spot  Adjusted mechanism arms at centre of suite so they had at least a 5 mm gap. Both recliners tested fine on completion.,2020-05-21 09:23:07,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Rose Tandy,2
Helensvale,HE,South QLD,84519,2017-03-27,frank,faflik,franklindafaf@outlook.com,,2020-05-03 10:35:01,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,4211,534600001,388869,black fabric has disintegrated from underneath both chairs and lounge  turns to dust at the touch  I realize that is only to keep pests out but should not be like this.,290.00,2 x single recliners and 3 seater with individual recliners on the ends and fixed in the middle. The dustcover was disintegrating  Lounge in good condition in main living area of unit  very tidy and clean,Removed as much dustcover as possible and replaced with new dustcover. We vacuumed up after. the mechs were not removed during this process,2020-05-21 10:09:58,Finalised_technician,Lining,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Natalie Mitchell,Rose Tandy,2
Springwood,SW,South QLD,84529,2020-01-04,Brendan,Lang,b-lang@hotmail.com,0401923277,2020-05-03 11:48:09,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4127,657890001,241943,Couch bases of  the recliners on both sides seems to be collaping toward  centre seat..  very visable in pictures  becoming uncomfortable  and looks bad  all seats get equal usage .,390.00,On inspection; 1 The two recliners of the three seater  the foam in the leg rolls are badly compacted and very thin  and therefore they are now lower than the middle seat. 2 The foam of the cushion seats are also slightly compacted and are slightly lower than the middle seat. To fix this problem  we need to remove the mech's and put a booster foam to the seat cushions on both recliners. We also need to put 50mm foam in the leg rolls.,Inspection and report; 1 Installed high density foam in the seat cushions of the two recliners of the three seater sofa. 2  Fitted new 50mm foam on both leg rolls on the  two recliners. 3 Also raised the front end of the two recliners to be more even with the centre console. Cm happy.,2020-05-21 14:25:39,Finalised_technician,Foam,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Natalie Mitchell,Kaitlin Evans,2
Capalaba,CA,South QLD,84569,2018-01-24,Tanya,Gill,tanyagill@hotmail.com,0412793833,2020-05-03 16:58:40,BLACK - CINEMA - Theatre Suite,4158,563670001,416897,The mechanism to the couch appears to have broken. When the leaver is pulled the recliner won’t open.,110.00,trigger is broken on the lhf recliner.,replaced trigger now working.,2020-05-21 16:03:54,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,Catherine Sal,2
Cockburn,CB,WA,84660,2018-05-11,Ryan,Bloor,ryanbloor34@gmail.com,0437351377,2020-05-04 18:39:06,DARK GREY - SPARTACUS - Corner Lounge,6057,512030004,236128,There is a tear in the lounge in the same spot as previously fixed. I am unsure if this is an actual fault on the lounge and I am hoping this will not continue to occur. I also wish to claim to get it cleaned as we purchased the smart care system and would like to get it cleaned at the same time as having it repaired.,160.00,Thr stitching has come lose on the LHF seat front where all four squares meet.,Multiple stitching on inner and outer layer,2020-05-21 10:44:54,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natalie Mitchell,Naomi Hughes,2
Rockhampton,RK,North QLD,84662,2019-12-26,Eugenia,Bentley,eugenia.bentley@gmail.com,0400209053,2020-05-04 19:10:54,CHARCOAL - SENTINAL - 3 Seater,4714,625790001,374460,A screw protruding from the timber caught the underside of the recliner leg extension and has ripped the leather fabric.  Also one of the electric head rests does not work when the button is pushed.,160.00,This customer was concerned with 3 issues.  1. The LHF headrest operation was intermittent and would sometimes not work. 2. The manufacture had cross threaded the bolts on the LHF footrest and as a result  they covered their mistake by adding 2 screws. The screws were too long and the customer hurt himself on them. 3. The long screws had shredded the fabric underneath the footrest as it operated in and out.  1. We checked all cables  motor and controller and found that it consistently worked when we operated the headrest. We unplugged everything and reconnected it all. Perhaps we fixed a loose connection. Working correclty when tested thoroughly.  We have asked the customer to keep and eye on it and if it fails then we will order a new trigger panel 2. With difficulty  we removed the cross threaded bolts and long screws and replaced them with smaller screws. 3. To repair the torn fabric  we restitched the whole area  luckily we wmoved zipper a little to the right to cover the damage.,3. To repair the torn fabric  we restitched the whole area  luckily we were able to move the zipper a little to the right to cover the damage  restitched it securely and you would never know. Repairs completed,2020-05-21 12:07:47,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Mitchell,Naomi Hughes,2
Cockburn,CB,WA,84730,2020-01-19,Graham,Brooker,brookers6@bigpond.com,0437417747,2020-05-05 15:08:09,DARK GREY - TRAFALGAR - Corner with Chaise.,6168,657960001,301043,Wire is protruding out from the cushion on the corner piece.,130.00,There is a small wire sticking through fabric of the seat cushion of the corner.,Removed feet and dustcover and peeled back a side of the fabric of the seat cushion.  Reached beneath the fabric and removed a large tangled piece of wire that was in the dacron. Reassembled the corner section.,2020-05-21 10:58:05,Finalised_technician,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natalie Mitchell,Naomi Hughes,2
Cairns,CN,North QLD,84754,2020-04-27,Trish,Cowin,trishcowin@icloud.com,0458005558,2020-05-05 17:10:47,BLACK - JULIUS - Electric Recliner,4878,643550001,437461,One USB port does not work.,130.00,Single recliner USB not working.,Removed button/USB control panel and replaced with the new one sent. CM was happy with repair.,2020-05-21 12:41:51,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natalie Mitchell,Naomi Hughes,2
Springwood,SW,South QLD,84762,2019-07-30,Vanessa,Diskett,paulvanessa15@hotmail.com,0439022871,2020-05-05 17:48:07,DARK GREY - SPARTACUS - Corner Lounge,4207,512030004,235891,On The two seater section(both recliners) pictured above the springs have popped out from under the cushion(they are not visible through the fabric so can’t be seen in the photo) and can be felt when sitting in the chairs. Only slightly on one chair but significantly on the other.  I believe that this is a manufacturing fault As the other seats are fine and the suite has been well looked after,90.00,"2.5 seater 1. Right hand facing recliner has bent mechanism 2. Pocket spring and front foam has failed can feel Springs.  3. Upholstery fly where the knee  role meets the seat of right hand facing recliner material has torn at the seam of the zips cut and sew required.  Left hand facing recliner  4. Pocket spring and front foam has failed can feel Springs.  5. Upholstery fly on the role of right hand facing recliner has torn at the hem of the zips needs to be sewn and glued,Quote: CF+QR CF 1. Install new mechanism on RHF recliner. M2 supplied by amart. 2. supply and install new suspension lining  install new seat cushion assembly supplied by Amart. 3. repair stitching 4.supply and install new suspension lining  install new seat cushion assembly supplied by Amart. 5. repair stitching,2020-05-21 12:51:12,Reselect,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Natasha Smith,Naomi Hughes,2
Rockhampton,RK,North QLD,84769,2015-09-28,Cathy,Booker,cathybooker0453@gmail.com,0419642539,2020-05-05 18:55:01,BLACK - ROCCO - Leather Recliner,4701,511240002,308142,The recliner mechanism has broken on a single recliner. The chair is used every day  so I would put the failure down to  wear and tear. It is the first time a recliner  mechanism has broken.,110.00,From the SR we first thought the mech had failed (ordered a new one) and needed a mech swap  but on closer inspection we found that it only needed a new trigger.,We removed the damaged one and replaced it with a new tigger Tested and now all working correctly All issues now resolved,2020-05-21 12:02:18,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natalie Mitchell,Opeti E-Moala-Aholelei,2
Logan Central,LC,South QLD,84847,2013-09-13,Brooke,Mulder,mulder.brooke76@gmail.com,0419652200,2020-05-06 14:20:07,BLACK - BRUSSELS - Large Corner Suite,4280,474890001,256634,Reclining cable broken on single recliner,110.00,1. Trigger on lhf recliner on 2str with console has broken. Manufacturing fault,Fitted and tested new cable supplied by amart.,2020-05-21 12:37:41,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Natalie Mitchell,Richelle Suna,2
Fyshwick,FK,ACT,84893,2019-12-28,Jack,Patten,jackpatten09@yahoo.com.au,0481736991,2020-05-06 22:16:24,DARK GREY - MAYSON - Corner Lounge,2913,664840001,46750,Stitching has come under fully on chase. Starting to come undone in other areas of the lounge. Pulling of fabric is also happening all over the lounge. I would understand if pulling was happening after a few years of use but not when it’s only 4 months old.   Very disappointed in this lounge and the way it looks in our home. We brought this lounge to update and freshen our home. Unfortunately it looks worse then our previous lounge!!!,0.00,,,2020-05-21 10:26:43,Discount to Keep,,,,,,,Alicia Lahey,,3
Helensvale,HE,South QLD,84894,2015-05-07,Emma,Jones,eppyjones@hotmail.com,0451639207,2020-05-06 22:28:41,BLACK - ASHLEIGH - Corner Lounge,4208,485200001,338197,We have already had a claim in when first received this lounge same issues with the recliner and the corner backs plus one next to the corner. The backs on corner and next to it doesn't match different height and colour. Now they have broken again at the joints so you cant lean back on it as which can be seen in the photo it just sits back on its own. The recliner back is leaning backwards further to the left again which again is the same issues we had when we got this and was 'repaired' through leather doctor from our first claim through your company. Also with the recliner there is large squeaking noise when you sit in on. The stitching is also coming undone on the recliner. We purchased the extra 5 year leather protection as well. I am aware we are near the end of our warranty but I have submitted this before the expiry. Also these issues have come worse over time to the point we have to put in claim. Many Thanks,170.00,On all of the backrests the KD brackets were loose and also the internal brackets. On 2 of the seats were squeaking this was caused by the zig zag springs. Have oiled the clips to stop the noise. Customer concerned about the stitching on 1x seat. This is caused by the internal flys coming undone. I believe this issue to be wear and tear due to the age of the lounge.,Have re-tightened all of the KD’s and internals. Job is complete.,2020-05-21 15:41:22,Finalised_technician,Fasteners/Connectors,Design,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natasha Smith,Richelle Suna,2
Campbellfield,CF,VIC,84909,2012-02-07,Sylvanna,Lountzis,slountzis@optusnet.com.au,0419871386,2020-05-07 10:52:22,DARK BROWN - CEDAR FALLS - 3 Seater + Recliner + Recliner,3042,241560002,406988,We have 3 issues  1. 3 seater structure is moving on one side. 2. Recliner does not recline. 3. Recliner does not recline.,170.00,Customer complained that 2 single seat recliners are not opening. On inspection I have found out that the cables of both recliners has broken. External force from the customer has caused the damage. There is no other damage in the recliners. Likely cause external force. 2) Customer also complained that LHF arm of a 3 seater lounge is loose and wobbly. On inspection I have found out that 2 joining screws attaching the arm with frame are broken which is causing the issue. The damage may have caused due to the external force from the customer or lack of screws while manufacturing the seat cushions the lounge has caused the damage. There is no other damage in the lounge and can still be used. Likely cause manufacturer.,1) I have replaced the broken cables. All fixed customer happy. 2) I have installed new screws in the frame. All fixed customer happy.,2020-05-21 10:45:12,Finalised_technician,Cables/Leads (Electric),External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Natalie Mitchell,Catherine Sal,2
Lawnton,LA,South QLD,84920,2016-07-15,Michael,Thomas,michaelthomas.qld@gmail.com,0498495111,2020-05-07 11:46:27,STONE - ELEMENT - Corner Lounge with Chaise,4503,548670001,360994,Underside black fabric has disintegrated ,170.00,Dust cover deteriorating  crumbles when touched on both sections of modular suite. Fault in the dust cover used in manufacture that it is not stable after a couple of years.   Suite in general is good and has not been abused. There is a stain on the middle seat cushion.   There is no Po number on the manufactures tag.,Replaced torn dust cover on suite.  Customer satisfied with repair   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 3 X 2 $80.00. Total invoiced excluding GST $170.00.,2020-05-21 11:22:50,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Natalie Mitchell,Mahnaz Reza,2
Auburn,AN,NSW Metro,85000,2020-04-20,manu,sharma,manu63491@rediffmail.com,0433161200,2020-05-07 19:46:18,CHARCOAL - PEARSON - 3 Seater with 2 Inbuilt Recliners,2763,612990001,954303,hi bought from auburn store. in 3 seater recliner left side not working.physically went store but they told me too send mail.hope you guys solve this issue asap. thanks & regards manu  0433161200,110.00,- Attended customers residence to replace trigger. - Upon inspection found RHF recliner not working. This was because the mechanism was slightly bent where the actuator pushes on the mechanism. This means when trigger is released it appears to be broken but in actual fact it is because the actuator is missing the mechanism and therefore not engaging the recline function. - Likely Cause – Manufacturing - Lounge was in clean condition.,- Modified mechanism to correct positioning. All working.,2020-05-21 10:13:29,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Richelle Suna,2
Hoppers Crossing,HG,VIC,85027,2019-06-04,Ramandeep,Singh,raman23oct@yahoo.co.in,0413019612,2020-05-08 11:44:20,GREY - BONZA - 3 Seater Sofa,3030,515110002,105564,It’s broken   and Don’t know how it’s broken,0.00,,,2020-05-21 11:02:17,Reselect,,,,,,,Ann D'Ambrosio,,3
Darwin,DN,NT,85058,2018-12-08,Shaylan,Gannon,shayman438@gmail.com,0423095689,2020-05-08 14:27:18,LIGHT GREY - ELEMENT - Corner Lounge with Chaise,812,548670003,105064,We feel that the material used for the base was not long lasting. There was a very small tear a few weeks ago  and without doing anything to it  it has increased overtime. Its disintegrating and pieces are dropping all over the floor.,0.00,,,2020-05-21 14:37:28,Discount to Keep,,,,,,,Olwen Silversides,,3
Toowoomba,TW,South QLD,85076,2019-01-20,Gary,Linane,garylinane59@gmail.com,0427024279,2020-05-08 16:19:07,BLACK - MILLENNIA - 2 Seater Sofa,4400,624170001,385277,Recliner will not close stuck open Other won’t open,130.00,P.o.no.070-3030950 Both recliners not operating on suite  no lights on any  buttons  green light on transformer not working  unplugged cup holder controller from recliner that was stuck in full recline position. Green light came on  on transformer. So fault is within the cup holder controller of l.h.f.recliner.,Removed failed cup holder /controller  and found spare cup holder controller to replace it. Fitted to suite and tested both recliners  all controls on suite where working fine.,2020-05-21 12:37:24,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS,BOLITHO,Natalie Mitchell,Richelle Suna,2
Lawnton,LA,South QLD,85301,2017-05-01,Linda,Ansell,p.l.ansell@bigpond.com,0411598136,2020-05-11 16:09:56,BLACK - MILLENNIA - 2 Seater Sofa,4019,579000001,374561,This is the third time this chair has had the same problem. The left chair of the set of two dips to the left and you sit on an angle. This has been a problem with my back  as my back is so painful now. The techs have replaced the same mechanism each time  and within a short amount of time the same problem is back again. This last issue stared to happen months ago  but we were away on holidays  and when we returned the Corona virus has had us house bound. We were not sure if techs could come into our home  so we have waited until now to report the problem.   Previous job numbers # 1   14044  job #2 70427 We would be grateful if this could be solved  I don't think the same mechanism will fix the issue. Maybe a new replacement might be in order now. Thank you.,0.00,,,2020-05-21 14:12:02,Discount to Keep,,,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,,2
MacGregor,MG,South QLD,85483,2017-12-15,Naree,Cole,naree.cole@openminds.org.au,0497776446,2020-05-13 09:51:51,ESPRESSO - CRAWFORD - Recliner,4109,506590001,327630,Shane is Disabled  Half of his body does not work but the other half does. His chair having a broken handle is a hazard for him as he has to unsafely remove himself from the chair and fall and hurt himself. The chair handle and recliner that moves in and out at the feet has been broken for over 6months He sits in it every day and he pulled the handle one day and it just all came out and the recliner would not work This is the 3rd time we have now spoken to Macgregor Superstore and they don't care. We have also written emails which has not been adhered to or they haven't been able to find them I am his carer Naree Cole feel free to call me any time in regards 0491697043 I am disappointed that no one has helped in regards to this.  We have the receipt which covers him for 5 years guarantee and warranty As it is broken Shane would like a replacement but I found out that it has been discontinued. If this is the case we would like one that's very similar with free delivery and old picked up,110.00,On inspection; The trigger cable on the recliner was broken and trigger handle completely missing.,Inspection and report; Removed broken trigger and replaced with new one.,2020-05-21 12:23:17,Finalised_technician,Trigger/Cable,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Natalie Mitchell,Vaishnavi Ravichandran,2
North Lakes,NS,South QLD,85519,2019-06-10,Vinod,Sharma,Monikasharma171980@gmail.com,0452203530,2020-05-13 13:31:56,BLACK - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,4503,642620001,256370,Lounge form has been pressed down.  Form is feel like broken. We felt when we were sitting on it. It feels very low.,200.00,Seat cushion sagging on suite. Support beam attaching the seat support zigzag springs has pulled off the fastening staples and detached from main frame. Staples fastening frame inadequate for designed purpose. Party at Fault - Manufacture.   Suite has not been abused.   There is no Po number on the manufactures tag.,Reattached zigzag spring support beam to main frame using metal brackets and screws. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 1 $110.00. Total invoiced excluding GST $200.00.,2020-05-21 10:06:01,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Natalie Mitchell,Tammy Edge,2
MacGregor,MG,South QLD,85713,2020-04-04,Joanne,Crisp,joannecrisp64@gmail.com,0428964966,2020-05-15 07:26:59,WHITE - CAPTAIN JACK - Single Trundle Bed,4152,552510001,362277,Two of the draws wood split Do not stay as draws and base of one base broken from closing and not knowing problem Front panel fall off  Have plenty more pi tours would require 2 more draws,0.00,,,2020-05-21 09:48:33,Changeover,,,,,,,Catherine Sal,,3
Midland,MD,WA,85717,2018-05-10,Tammy,Findlay,tammyfindlay18@gmail.com,0424577741,2020-05-15 09:47:51,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,6054,590220002,170769,Stitching has come loose this couch has been replaced once already and on another seat you can feel the springs,0.00,,,2020-05-21 11:25:17,Reselect,,,,,,,Catherine Sal,,3
Rockhampton,RK,North QLD,85725,2020-04-22,William(Bill),Mason,william.mason7@bigpond.com,0437816974,2020-05-15 10:29:00,STEEL - ELDRIDGE - Recliner,4701,650510001,375780,I have a concern with a Recliner that I bought from the A Mart  Store in Rockhampton.  Chair 1:  When facing the chair to the right armrest is rough.  Chair 2:  When facing the chair to the left armrest is smooth  Chair 3:  The Handle for the recliner is loose and not tight like the rest.  Chair 4:  The Seat Base when sitting in it leans to the handle.  The A Mart Salesman advised me to email you re the above.,0.00,,,2020-05-21 12:21:58,Changeover,,,,,,,Kesaia Tavake,,3
Toowoomba,TW,South QLD,85752,2017-01-25,Tina,Torcetti,torcetti1@bigpond.com,0410007024,2020-05-15 13:10:51,BLACK - MILLENNIA - Electric Recliner,5302,578990001,354356,as seen in the pic the color has been fading on the fabric and started to lift in some parts of the chair where you sit and on the arms of the chair also form a previous repair the ram on the lift up ram was replaced with the wrong part and as such the arm keeps coming loose because of the pressure of the ram pushing the are in the wrong direction I mentioned this to the serviceman last time and also about the fading and he said that he couldn't fix the issues and he was going to get in touch with you guys and see what you could do to have the issues resolved and at this time I have not heard back from you or the repairer so I would like to have the chair repaired in a speedy time frame as this is now the 4 repair request for this chair and I am thinking that the guarantee of this being a quality product is now in doubt also since the last trpair we have moved or place of residence from 17 Commonwealth St Clifton QLD 4361 to 5891 Billiatt Road South Australia 5302 .,0.00,,,2020-05-21 11:21:55,Discount to Keep,,,,,,,Kaitlin Evans,,3
Braybrook,BK,VIC,85772,2019-04-26,Mehboob,Inayat,sialkotsports1947@gmail.com,0430918392,2020-05-15 15:31:13,NAVY BLUE - BRIGETTE - 3 Seater Sofa,3336,633870002,120242,Hi There  Please i have problems with these attached Sofa when we sit on it makes noisy we don't like this one help us with this solution.,0.00,,,2020-05-21 13:33:42,Reselect,,,,,,,Catherine Sal,,3
Springvale,SV,VIC,85777,2019-08-11,Rachael,Lenoir,rachaellenoir@optusnet.com.au,0413121762,2020-05-15 15:49:02,BLACK - QUINTON - Stool,3170,569390001,126543,Timber has broken under the seat,0.00,,,2020-05-21 14:45:01,Changeover,,,,,,,Catherine Sal,,3
Maroochydore,MR,South QLD,85807,2019-12-02,samantha,mcraild,samanthamcraild@hotmail.com,0405924627,2020-05-15 22:13:51,NAVY BLUE - BRIGETTE - 3 Seater Sofa,4560,633870002,844961,A button came straight out of one of the cushions when i ran my hand over it to remove some fluff from a throw.,0.00,,,2020-05-21 16:42:46,Discount to Keep,,,,,,,Catherine Sal,,3
Campbellfield,CF,VIC,85999,2010-11-03,Young,Tang,youngtang60@hotmail.com,0405063538,2020-05-18 12:34:34,PRADO - CEDAR FALLS - 3 Seater + Recliner + Recliner,3131,241560001,371348,Cable release for the recliner is broken  hence recliner NOT reclining.,130.00,Broken trigger cable in one recliner  other was a bit stiff.,Replaced both cables.,2020-05-21 15:35:32,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natalie Mitchell,Opeti E-Moala-Aholelei,2
Knoxfield,KD,VIC,86052,2019-12-24,Adam,Stone,adamstone9023@hotmail.com,0408809938,2020-05-18 15:56:54,DARK GREY - HOLLOWAY - Corner Lounge,3180,658160001,110753,Hi There  I have a Holloway Corner lounge which the material that structurally makes up the inner side of the armrest that you would put your left arm on appears to have weakened or broke. when you apply a moderate amount of pressure onto this armrest you can feel that it moves or does not have structural support. I believe the damage to this lounge has either come from a structurally weakened material in the armrest or from moderate use of this lounge. as the lounge is only 5 months old and no other parts of the lounge are damaged or impaired  I am lead to believe this may just be a weakened or inferior material that has given way. [Please note the images of the holloway lounge provided do not clearly visualize the structural damage],0.00,,,2020-05-21 12:40:03,Changeover,,,,,,,Mahnaz Reza,,3
Dandenong,DG,VIC,86115,2020-04-22,Denise,Ryan,denryan64@gmail.com,0481193018,2020-05-19 10:54:15,WHITE - ROSE BAY - 6 Drawer Tall Chest,3977,644170001,240382,Unit has been dropped and split in middle,0.00,,,2020-05-21 16:13:22,Finalised_no_technician,,,,,,,Toby Young,,3
