STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Frankston,FN,VIC,69128,2019-10-05,Marie,Meneguzzi,meneguzzimarie@gmail.com,0417033540,2019-10-19 13:25:34,BEIGE - PALLADINO - Modular Armless Wedge,3201,628270001,862283,Claim lodged on CM's behalf. Armless wedge is missing a screw/ring. Customer would like this put back on,90.00,Middle seat section  RHF side top connecter hole insert and top ring missing. Please see photos which will explain part that is missing  as I do not know exact name of this part.,Correct Part will need to be ordered and then will need to go back for installion.,2020-02-27 13:28:15,Reselect,Fasteners/Connectors,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Rose Tandy,Mitchell Demnar,2
Port Macquarie,PM,NSW,75711,2016-02-13,Cathy,Jarvis,charliebella8@outlook.com,0487888848,2020-01-14 09:55:25,BLACK - EXCELLENCE - Corner Suite,2557,421660001,144983,Stitching has come apart between seat & footrest on recliner & stitching fraying on other side & starting on armrest next to chaise  also split at side of chaise on right side where it joins. (Pls see photos),630.00,Issue 1. Two areas that required hand stitching. Issue 2. One area needed to be sewn on machine requiring removing from cm and returning on completion.,Job completed. Hand sewn 2 areas. Machine stitched recliner where necessary. Returned to cm.,2020-02-27 13:31:05,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Rose Tandy,Charles Ginty,2
Ballina,BA,NSW,76197,2019-07-01,Amanda,Phelps,melpenbra@internode.on.net,0422829235,2020-01-18 15:50:12,BEIGE - OPTIMUS - 2 Seater Sofa,2483,625810002,213328,We were watching a movie with our chairs reclined. Went to put them down to their original position when there was a clunking sound and they stopped working. They have not worked since that night (Tuesday 14th Jan). The lights do not work either. There is no photo of the damage as we do not know what it is  they are stuck in the position pictured in the photo.,260.00,Issue 1 - LHF recliner is not working Issue 2 - Returned to fit correct (suspected faulty) recliner control switch.,Issue 1 - Took spare part that was supplied and would not fit. Ordered part again Issue 2 -This did not rectify the problem. Further inspection revealed that the power supply cable coming from the relay box was very hot. I inspected the wire and it had been crushed by several cable ties that have been used to secure the box in position. when the tie was released the cable then shorted itself out. I have now disconnected power to the 2 seater and have ordered a new relay box and cable unit. New relay box has now been fitted I have adjusted the quote to suit 2 x CF,2020-02-27 12:54:44,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Rose Tandy,Richelle Suna,2
Munno Para,MA,SA,76234,2018-08-23,Christine,Horsell,crislee3@bigpond.com,0417085625,2020-01-19 11:13:01,BLACK - OPTIMUS - Electric Recliner,5501,625800001,816830,Mechanical action of chair intermittently does not work and some screws have dropped out of internal structure - foot rest does not fold back correctly.  Chair loose and wobbly in structure.,280.00,Mech has sunken and has a lot of movement in it - PLEAS NOTE that this was the 5th mech in a row that has been delivered with the wrong parts. luckily I had a spare millennia mech in the van and was able to do the job. Please pass this on to spares as this is very frustrating to deal with. Front of seat foam has collapsed and is causing issues with the leg roll. Bolts have fallen out from the drive bar attachments.,Replaced mech  boosted foam in the seat and added extra to the front of the seat to push it up and stop it getting caught in the mech. Tightened up bolts for the drive bar attachments..,2020-02-27 08:49:35,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Robert Abbott,2
Cairns,CN,North QLD,76244,2018-02-23,Tim,Hollman,timhollman@mail.com,0467349065,2020-01-19 12:32:03,YELLOW - CORINNE - Corner Chaise,4869,588280002,390538,The product is cracking and peeling. The only possible cause is from the lounge chair being sat on.,90.00,There is an area on the RHF seat on 3STR that the fabric is peeling. There are other areas that are starting to crack and peel on both 3STR and chaise. CM says that they clean the lounge with warm mild soapy water once or twice a month. No products are used. No children  pets or medication.This is not repairable. The lounge is very clean and tidy as is the surrounding areas. I think CM has done their best to look after it. This is not leather but is ENDUROCOVER,CF + Report,2020-02-27 09:15:24,Discount to Keep,Peeling,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Toby Young,2
Glendale,WY,NSW Metro,76245,2018-04-07,Barry,Wells,Barry.wells90@gmail.com,0474000264,2020-01-19 12:46:43,CHARCOAL - SPARTACUS - Corner Lounge,2323,512030002,773991,All foot rest have been bent and spring issues in 3 parts,90.00,The lounge seats  all recliners are bent and the foam seats on them are breaking down to the point you can feel the springs.,Report and inspection. On inspection I noted that all mechs were bent on the recliner. The foam and mechanisms will need to be replaced on this suite. The house is clean and today as was the lounge. Photos aren’t the best sorry...,2020-02-27 09:32:08,Finalised_technician,Foam,Manufacturer,Jay Justin Shaw,THE LEATHER DOCTOR,Jay,Shaw,AMY BLATCH,Richelle Suna,2
Rockhampton,RK,North QLD,76268,2018-03-25,Allan,Twidale,nattwidale@bigpond.com,0407625656,2020-01-19 19:07:56,DARK GREY - OMAHA - 3 Seater Chaise,4703,588310002,347978,The cushions on the back of the couch are collapsing. All cushions are collapsing but the chairs that is used more than the other seats is the worst.,120.00,The customer has mentioned in their warranty submission that it is is that all backrests which have collapsed and stated that the lounge most used was the worst (this would be the chaise). Unfortunately  the customer was not home at the time  but their teenage son was there to let us in.  He mentioned the 2 seater lounge was ok  but thought his mum was more concerned with 3 seater chaise unit. (the 3 seater is all that is listed on the SR) so we assessed this item.  We could see one of the standard seats backrest was slightly compressed  however with a bit of patting and fluffing  they all seemed fine. Can find nothing failing on these two standard seats As for the chaise backrest (most used seat)  it was a little compacted and pressed at the bottom  but to be fair  we believe this is from the way it has been sat on for the past 21 months.  We have seen this a lot over the years with these designs  When the bottom is properly back in seated area - weight is evenly dist on the backrest,However  if the bottom is further forward on the seated area  the person's back tends to lay back & lean down onto the backrest  it subsequently pushes the backrest out of shape over time Unfortunately for the customer  we believe this to a small amount due to design but mostly normal wear and tear for the way it has been sat on/used over the past 21 months. The final reasoning of this assessment is that if we replaced all the foam and filling this backrest with other filling....over the next 21 months it would do the exactly the same thing again due to the way it is layed on rather than sat in.  It is a chaise and therefore people commonly tend to lay rather than sit   CSC to make the call on this  customer might be upset however if they had been present at the appt we would have been able to explain this to them  as we have with many other people over the years weight on backrest cushion should be -->>>  not directly downward onto the cushion. Plumping regularly helps stop this issu,2020-02-27 10:06:30,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Richelle Suna,2
Warana,WA,South QLD,76299,2019-02-05,Kay,Kitchen,marcusandkay@bigpond.com,0417074943,2020-01-20 10:53:43,GREY - BONZA - Corner Lounge with Chaise,4556,515150002,462844,The lounge has collapsed and I have no idea as to the cause other than the lounge being a faulty product.,90.00,Customer noticed on chaise section of lounge there was a large break in the frame between the 2 units. We are unsure how this was caused as we did not see it happen. We asked the customer and they did not how it happened. They also mentioned compression has occurred on middle seat of the 3 seater unit.,quote adjusted,2020-02-27 10:55:58,Finalised_technician,Frame,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Rose Tandy,Kaitlin Evans,2
Port Macquarie,PM,NSW,76345,2018-08-20,Vickie,McNamara,Vicnbill@rocketmail.com,0439210959,2020-01-20 13:57:23,BEIGE - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,2439,577280002,170114,The supposed leather is peeling off  wearing and splitting and padding is deteriorating.,90.00,On the RHF SIngle recliner A- top liner foam compromised. Both recliners has a fair amount of compromised leather  the majority of the lounge has significant body's over the entirety  compromising the headrests (the LHF one more than the other)  however on both recliners leg roll panels  despite the dirt build up  the damage/cracking is actually a cause of the type of leather used being belly hyde which would have been comprised anyway  because you don't use belly hyde in high traffic areas.,Callout and report ONLY. Customer no longer wants the lounges  they went in store to buy some new lounges and whoever served them  directed them to follow up on their warranty. They don't want repairs  possibly just a kick back to put towards a new lounge.,2020-02-27 15:49:03,Finalised_technician,Cracking,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Richelle Suna,2
West Gosford,WD,NSW Metro,76385,2019-06-30,Haylea,Ravenscroft,Haylea.aitken@gmail.com,0431925366,2020-01-20 16:35:59,NAVY BLUE - KELLER - 3 Seater,2251,603570002,686388,In between the two cushions the seam has ripped apart and the padding of the inside of the cushion is now exposed. There is a lot of pulls that are on the sofa both the two and three seater and also there is a lot of fuzz/bobbling that is all over the main parts of the sofa. The sofa is only 6 months old and is very well taken care of and has had covers over it since a week after purchasing so I am really not impressed with the quality of the material. The bobbling (white fuzz) bits as well as the seam ripping in between the seat cushions is quite disappointing.,90.00,The customer had reported that the stitching had popped between the seat cushions on her sofa. On inspection  I noted that there was an approx. 15cm long length of stitching that had popped between the centre and RHF cushion. However  it's not fixable by hand  as the material itself is badly fraying and any attempt at handstitching would ultimately fail. There was also considerable pilling on the sofa  as also reported by the customer. However  this was caused by a grey coloured throw that had been covering the sofa.,Inspection and report only. Sorry  it can't be repaired successfully by hand  would need to be machine-stitched  which I doubt would be economically viable to do so.,2020-02-27 12:11:43,Changeover,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Rose Tandy,Catherine Sal,2
Ballarat,BT,VIC,76389,2019-01-10,Colleen,Cornell,ccornell6@bigpond.com,0422674323,2020-01-20 16:52:03,CHARCOAL - SPARTACUS - Recliner,3350,512000001,139894,As you can probably see  the single recliners foam has moved and collapsed. The reclier is also wobbly and a little rattley in noise when sitting on it. The 3 seater double recliner is caving in at the arm reast side of the seat on both sides. I must say its only12 months old  we are a retired couple and are quite dissappointed in the suite.  Regards Colleen Cornell,90.00,1 recliner very noisy Creek with very little sideways movement Foam has shifted on three seats exposing the pocket Springs,Inspect and quote * customer very disappointed with the lounge in general and feel the quality is not there for the money they paid and do not want any repairs carried out,2020-02-27 10:15:27,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,AMY BLATCH,Robert Abbott,2
Benowa,BE,South QLD,76453,2019-09-10,Lucie,Cakurdova,Bozulak@hotmail.com,0415717627,2020-01-21 11:27:09,BEIGE - JEFFERSON - 2 Seater,4214,612710001,561097,Hi the button coming off and the handle moving not holding thx Lucie cakurdova,270.00,Issue 1 - a button has come loose on the 2 seater due to button internal sting breaking. Please not CM had tried to sew the button back in place  Issue 2 - The RHF arm on the 2 seater is loose and wobbling  this is due to internal frame and staple failure. Issue 3 - both the LHF and RHF seat foams have collapsed and are noticeably softer than the cushions on the 3 seater,Issue 1 - Attached new button string and re tensioned and secured in place Issue 2 - Realigned arms and re braced and screwed everywhere I could this has resolve the issue and now movement is back in line with the other arm Please note there is nothing else that could be done with this due to the access and design of the lounge. Issue 3 - CM advised of this when i arrived onsite I will need to adjust the quote for a return visit and 2 x foam replacement.,2020-02-27 10:52:49,Reselect,Buttons,Design,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,AMY BLATCH,AMY BLATCH,2
Fyshwick,FK,ACT,76499,2017-07-20,Devinder,Arora,devinder7508@yahoo.co.in,0469903653,2020-01-21 19:31:44,BLACK - MICHELIN - Leather Corner Lounge,2914,533300001,848,The leather on my sofa have started peeling. We don’t know what might have caused this.,90.00,The lounge has peeling  mainly on the most used seats. These seats have not been cared for as per instructions which has caused the top coat to go and get rid of pigment on high wear areas.,Report,2020-02-27 11:11:10,Finalised_technician,Peeling,Customer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,Brenda Stewart,2
Benowa,BE,South QLD,76634,2019-10-05,Glynis,Brand,rocsi-g@outlook.com,0407676402,2020-01-23 13:26:44,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,4217,657890001,562476,Completed warranty claim instore for customer- Customer has advised dipping in the lounge,90.00,3 seater - main issue is the 2 outside recliners the seat foams have moved forward 1 seater rocker - customer said is squeaking Lounge in main living room in very good condition under 6 months old and looked after.,Inspected and found both the recliners the front foam has separate from the seat pocket springs which is causing the issue with the lounge. Customer said she lives on her own and does not sit in these seats as she only sits in the rocker She only noticed after she had visitors  which is a short time for this to have separated. 1 seater rocker - there was no sound or squeaking when we were there and could not see any reason other than that when it is new the springs are settling in and might have made a noise to start with and now with more movement there is no sound. However said to customer to contact amart if the sound comes back and make a note where and when. **customer advised she wanted a new lounge not fixed **,2020-02-27 08:54:02,Finalised_technician,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Rose Tandy,Naomi Hughes,2
Glendale,WY,NSW Metro,76704,2016-12-26,Zulmai,Umary,zumary@lakemac.nsw.gov.au,0450577600,2020-01-24 11:27:48,PRADO - SAN MARCO - 3 Seater Sofa,2285,511290002,748340,The leather got cracks on it and discolored and I believe due to poor quality it caused the crack on them and discoloring.,90.00,Issue#1 the customer raised a service call regarding loss of colour across the lounge  and the recliners including the seat  front cushion and between each seat  the colour swatch test shows significant colour loss. The customer cleans the leather monthly  however the cleaning and conditioning materials used have left the leather extremely glossy  and losing colour with each clean test  see pic of the cleaner enclosed.i cleaned a panel for the swatch test  and conditioned to show the cm the correct finish( gloss) of the leather. Cause of the colour loss is tricky  in this instance. I feel that the customer is making the effort to clean and condition the leather  however the “ Oakwood” cleaning and conditioning product being used by the customer every month may not be ideal for this type of leather. Ultimately though the leather is losing colour through the break down of the top coat seal  due to the cm not cleaning off all the residual body contamination.,Issue #1 the furniture is kept in a clean environment   tests across the seating areas show colour loss  which is difficult to understand  given the customers dedication to the lounge  the cleaning products used were quite empty  so the cleaning was quite regular. This service request is not your every day job- I do feel for the cm as they have tried to care for the product.. the home is very clean.,2020-02-27 12:39:35,Finalised_technician,Discolouration,Customer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,AMY BLATCH,Richelle Suna,2
Dandenong,DG,VIC,76744,2020-01-19,Aysin,Celp,Aysin2010@hotmail.com,0413360605,2020-01-24 16:29:45,DARK GREY - TRAFALGAR - Corner with Chaise.,3802,657960001,236580,The couches are not level and the bottom clips do not stay attached to each other they keep coming apart and sliding off,90.00,1. Lounges do not stay connected. 2. Gaps in between headrests.  3. Pilling on fabric.,1. These come apart due to the plastic connectors not being strong enough  replacement with different connect would be the only solution. 2. This could not be repaired.  3. Explained to customer pilling can occur although she has only had for 2 weeks  would not expect it to start so early.,2020-02-27 14:04:49,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Toby Young,2
Beenleigh,BL,South QLD,76801,2018-07-19,Ronald,Simons,ronald.simons@bigpond.com,0407311826,2020-01-25 14:46:35,BEIGE - SAN MARCO - Leather Electric Recliner,4207,511280005,121216,The leather on the 2 x recliners and 1 x 3 seater lounge the foam seems to be  sticking up on the seat part (not enough support) of the lounge leather (last 2 photos) and also various marks on the leather of the recliners and the 3 seater.,90.00,1st R 1. split hide on central main leg roll panel  corium layer of hide has failed causing cracks and splits to appear in the grain layer. 2. Overlay seat foam has lifted and bunched due to inadequate adhesion. 2nd R: 3. Overlay seat foam has lifted and bunched due to inadequate adhesion. 4. Scratch on front outside of arm. Customer said this was their upon delivery. But they weren't bothered until more leather issues became apparent. RHF 3RR: 5. overlay seat foam has lifted and bunched due to failure of adhesive. 6. main central leg roll panel leather has large splits in grain layer caused by inadequately bonded cut/repair in corium layer. Central leg roll panel has cracks and splits in the grain layer as well. Lhf 3RR: 7. overlay seat foam has begun to lift  not bunching at time of inspection but customer Stated that has been raised after. Being occupied for extended period of time. Apart from the above issues  good condition.,Quote: - CF  QR - CF x2 (pick up and delivery) 1. CS2  RC1 2. re-glue overlay foam. 3. re-glue overlay foam. 4. S1 5. re-glue overlay foam. 6. CS2  RC1. 7. re-glue overlay foam.,2020-02-27 14:15:54,Changeover,Cracking,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Rose Tandy,Naomi Hughes,2
Oxley,OX,South QLD,76874,2016-07-12,Wendy,Manning,portmans@optusnet.com.au,0402451417,2020-01-26 21:40:51,BROWN - CHASER - Recliner,4077,510660001,393600,The footrest on the single recliner has is sagging  a metal piece (pictured) was found underneath the chair.,540.00,Single-  rocker recliner has a broken mechanism due to a holding pin breaking off the RHF extender arm. 3 seater - LHF seat has a bent mechanism on the LHF side causing the backrest to lean to the left and cause a gap between the neighbouring backrest. Both LHF and RHF seat cushions are out of alignment due to the front edge of the seat foams breaking off and falling forward. New foam assembly's required. Lounge in good and clean condition otherwise. Nil PO numbers present.,Edited quote to reflect all damages that the customer pointed out. 2nd service call - New mechs installed in single and LHF 3 seater recliners. Foam assembleys repaired and booster foams installed in both outer seats of 3 seater.,2020-02-27 13:23:00,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Rose Tandy,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,76889,2014-04-21,Sher Shah,Khan,shershahkhan@gmail.com,0437804349,2020-01-27 10:14:51,BLACK - ARCADE - 3 Seater Sofa,2127,466250001,808893,The Item has lost it structure and the springs has came out of the sofa form which is not appropriate to sit on. The issues is mainly with the springs either they have lost the firmness or came out of the form and you can feel it when you sit on the sofa. It will be great if this can be fixed asap.   The middle seat has spring issues and the right most seat has also lost it firmness.,90.00,The RHF and middle seating position have failed pocket springs. This is a manufacturing issue that can be resolved onsite.,Inspection  assessment  report and quote.  The pocket spring cells and foam assembly will be ordered if the quote is approved.,2020-02-27 14:00:25,Discount to Keep,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Rose Tandy,Brenda Stewart,2
Virginia,VI,South QLD,76922,2018-08-27,Roshan,Lal,Neelam.devi77@yahoo.com,0430274474,2020-01-27 14:10:03,BLACK - MICHELIN - Leather Corner Lounge,4066,533300001,511050,It’s electric machine doesn’t work properly it makes noise. And as I send you photo sofas leather damage. Thank yoy,790.00,LHF seat - recliner mech has a location pin broken off and will not operate correctly. Leather faults - The seat cushion has topcoat and pigment peeling off and the backrest has topcoat peeling due to poor preparation and adherence at manufacture. This can be repaired but no warranty can be given on the repair due to the likelihood of further peeling somewhere else on this piece of the lounge in the future. Also the repair location is adjacent to stitching in multiple places and preparation at the stitchline will be difficult. Lounge is in good and clean condition. PO 070-3034447,Motor was ordered prior to appointment as E1 code was used as the fault. Not required. A clean test was performed on the seat and the backrest and only a tiny amount of grime was removed as per picture. This is not considered to be a contributing factor to the peeling issue. Quote edited for mech and leather repairs.  Quote edited and approved further. When seat was stripped in workshop it was discovered that the top front timber rail had snapped in half at a knot. New mech installed  timber frame repaired with hardwood  both seat cushion and backrest leather repairs all completed. Recliner returned to customer 26/2.,2020-02-27 15:22:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Rose Tandy,2
Munno Para,MA,SA,76936,2019-07-03,Naomi,Jenkins,nkay8@hotmail.com,0408219720,2020-01-27 15:46:49,BEIGE - ORLANDO - Corner Lounge Suite with Ottoman.,5118,648460002,826270,The leg that should support the mmm iddle of the lounge doesn't t o much the floor and the couch has sunken and broken. Photos don't do it justice. Same with the ottoman,240.00,RHF seat sinking to the th side  feels like something has failed with the foam. Centre leg not sitting on the ground.,Added foam to firm up and compensate for the leaning. Added some spacers and a felt pad to the centre seat.,2020-02-27 14:56:51,Finalised_technician,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Rose Tandy,Kelsey Oliffe,2
Moonah,MH,TAS,76939,2019-06-30,Kristen,Gatty,kgatty@hotmail.com,0428281052,2020-01-27 16:13:46,DARK GREY - SPARTACUS - Corner Lounge,7030,512030004,456314,No idea what has cause the issue but when sitting on the couch you can feel the springs poking up at the join of the seam like they are no longer covered,230.00,On inspection the customer complained that he could fee the springs on the front edge of the inert spring system . I found this was caused due to the front foam surrounding the inner spring cell had collapsed . I believe this is a manufacturing fault due to poor quality foam used.  I repaired by replacing the front section of foam.  Customer  happy with repair  Lounge in good condition,job done,2020-02-27 14:57:18,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rose Tandy,Olwen Silversides,2
Auburn,AN,NSW Metro,76948,2018-07-21,Muhammad,Khan,arshi97@yahoo.com,0470420878,2020-01-27 17:28:36,CHARCOAL - CHASER - 3 Seater Sofa,2766,510670002,917284,One side of the sofa has lowered resulting in malfunctioning of the recliner. It looks that there is a structural issue in that seat which is impacting the recliner.,170.00,Issue description One side of the sofa has lowered resulting in malfunctioning of the recliner. It looks that there is a structural issue in that seat which is impacting the recliner.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $170.00,On inspection  the customer complained that RHF recliner was hard to close.  Further inspection  the mech was bent and replaced it to the satisfaction of the customer.  Job done.,2020-02-27 14:57:51,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Rose Tandy,AMY BLATCH,2
Rockhampton,RK,North QLD,76983,2018-07-21,Jordyn,Hennessy,dnjhennessy@outlook.com,0447781000,2020-01-28 10:24:18,CHARCOAL - SPARTACUS - Corner Lounge,4702,512030002,352922,I have just notice that the fabric underneath the couch that holds the couch to the frame is coming apart and a spring is falling out of one of the recliners. I believe this is a manufacturer fault as it well looked after and not even 2 years old.,720.00,Although this customer has looked after her lounge very well  it has failed in a number of areas due to the common issues the Spartacus lounge has. 1. LHF 2.5 seater. The front foam has collapsed. Int2 2. LHF 2.5 seater. The fabric under the footrest has torn 2 areas due to the high tension and this fabric. 3. RHF 2.5 seater. The fabric under the footrest also needs repair as it too has torn in a few areas. 4. RHF 2.5 seater. The footrest fly has ripped and needs to be repaired. LR1 5. RHF 2.5 seater. The front block foam has collapsed and you can feel the springs. Int2 6. LHF console 2 seater. The fabric under the footrest has also torn in 3 areas and needs repair. 7. LHF console 2 seater. One of the pocket springs has been pulled out by connecting with the mech. However we don’t believe this to be a major issue and doesn’t need repair  as mentioned to the customer. - Does not need repair (we have removed the offending spring),In order to repair the above issues  we cannot simply re-stitch the torn fabric because the fabric is too thin   no excess fabric to work with as it has frayed badly in the torn areas (now even less fabric)  Our solution is to do 3 footrest upgrades and replace the failing fabric with new stronger fabric.  We rebooked this customer and took all the required materials. As per our approved quote  we returned today to carry out the required repairs. 1. We unupholstered and replaced the front block foam on both the LHF and RHF recliners on the 3 seater with new 100mm firmer foams 2. We added new fabric and customized a new footrest fly on the RHF recliner on 3 seater. 3. We then repaired the torn fabric sections under the legrests on the LHF seat on the 2 seater console and both LHF and RHF recliners on the 3 seater We tightened up and the KD brackets before replacing the backrests This lounge looks brand new  and the customer was very happy with the finished repairs,2020-02-27 13:52:30,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Rose Tandy,Rose Tandy,2
Joondalup,JP,WA,77019,2014-11-15,Malcolm,Sheridan,mwsheri@optusnet.com.au,0422254402,2020-01-28 13:41:09,BLACK - EPSOM - Recliner,6025,512310001,829234,The internal recliner mechanism seems to be faulty. When you pull the leaver   the footrest comes out  but it is extremely difficult to get back in. The unit has only ever been used as a chair.,170.00,,,2020-02-27 12:46:37,Reselect,,,,,,,Naomi Hughes,,2
Gepps Cross,GC,SA,77048,2017-11-01,Kylie,McNally,nalabelle@hotmail.com,0408968611,2020-01-28 17:12:52,CHARCOAL - CRESSIDA - 3 Seater,5087,594230001,1020228,The HOME button on the left hand side doesn't work and is hot to touch. All other buttons work,150.00,RHF cup holder buttons not working,Replaced cup holder,2020-02-27 15:05:19,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Rose Tandy,Kesaia Tavake,2
Moonah,MH,TAS,77063,2017-08-14,Kristy,Cooper,mkcooper2@bigpond.com,0439114423,2020-01-28 19:03:45,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,7030,584780001,428536,We had purchased the whole lounge suite  and have noticed  that the stitching trim is coming undone. One off the recliners will not recline as well. We also have notice there has been screws coming out of the lounge suite. The stitching has come loose as I think it has not been finished off properly and Screws are coming lose due to the base being chip wood. One side of our couch doesn’t recline properly as it has dropped on one end . The top of that end doesn’t recline back into position properly. One of the armchairs leavers to recline doesn’t  work  as this dose not release the recliner. Cheers  Thank you,320.00,On inspection the customer pointed out  Lhf kneeroll of 3str had large loose top stitching   repaired by handsewing the damaged seam. Loose top stitching on bottom of rhf arm of 3str   repaired by handsewing the damaged seam . Loose back rest on Lhf seat of 3str   repaired by refitting loose kd bravket.  Missing bolts on chair footrest   repaired by fitting new bolts. Recliner chair not opening properly   customer had issues with this since purchase   found this was caused due to the footrest board being to big and catching on the arms   repaired by removing and cutting down footrest board   Lounge in good condition Customer happy with repairs .,job done,2020-02-27 15:05:54,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rose Tandy,Anyssa Chorvat,2
Dandenong,DG,VIC,77106,2018-09-23,Angela,Millward,angelamillward.am@gmail.com,0475253803,2020-01-29 12:21:30,COFFEE - RUMPUS - Corner Lounge with Chaise,3805,417080002,211307,Internal stitching has come undone on the rear of the couch and on the chaise,520.00,3 backrests have large areas of stitching that have come apart  the lounge is in poor condition with stains and dog hair on it. I have put it down as manufacturing as I have seen this fault on this lounge before  although these areas are large and unsure why something was not done sooner.,I have adjusted quote due to 3 large areas of stitching that is required and black backing fabric has also come undone. Returned and hand stitched seams back together.,2020-02-27 13:11:43,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Catherine Sal,2
Fyshwick,FK,ACT,77970,2018-12-26,Alyssa,Dyer,Alyssa_dyer@hotmail.com,0432270910,2020-02-08 09:14:49,DARK GREY - SPARTACUS - Corner Lounge,2903,512030004,32924,Husband sat on the couch while it was reclined  heard a crack and now the fair is lopsided  difficult to recline - having a hard time showing the issue in photos,170.00,The mechanism on the LHF seat was bent  due to excessive use and probably heavy customer adds to early wear and tear on the mechanism.,Replaced mechanism,2020-02-27 13:54:18,Finalised_technician,Mechanism,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Rose Tandy,Ben Stephens,2
Morayfield,MF,South QLD,77978,2015-04-30,Kirsty,Stanley,kirst_whitty@hotmail.com,0430172626,2020-02-08 10:45:44,CHARCOAL - SPARTACUS - Corner Lounge,4021,512030002,940201,The recliner arms have broken on the 3 seater. When sitting on the couch  you can feel the springs pushing through and the foam is uneven everywhere.,620.00,Multiple issues with this suite.  1- Customer can feel pocket spring through the seam line on the top seat cushion on both LHF and RHF recliners of two seater suite. Front foam boarder has compressed substantialy allowing the edge of the pocket spring to be prominent along the seam line. Foam has compacted greater than 30%. LHF seat cushions pocket spring is also tangled on itself. Party at Fault - Design and Materials used in Manufacture.  2- Footrest hard to close on both recliners of two seater suite. Mechanism arms are broken. Possible causes are customer has tried closing footrest when backrest is in recline position and or not closing the footrest evenly in the middle of the board. Unable to determine cause of damage.  3- Backrest wobbly on  recliner of  seater suite. KD bracket attaching bolts have loosened from repetitive recline action. Bolster frame securing KD brackets on backrest frame are flexing on the main frame.  Design and manufacture of the suite.,Job description described customer having concerns with armrest frames being broken. Inspection found no structural defects.   Suite is in poor condition and many issues have been left without  being raised when they first occurred.  There is no Po number on the manufactures tag.   Quote to repair: Call out Fee $70.00.  1- Replace two Spartacus pocket springs and foams - Internal 2X2 $220.00  2- Replace two mechanisms - Motion 2X2 $160.00 and 3- Fasten KD bracket attaching bolsters with screws and tighten KD brackets - Internal 3X2 $80.00. Total quote to repair excluding GST $530.00.   Store to Action. 25/02 1- Replaced to pocket springs a foam surrounds and glue into position. Customer satisfied with repair.  2- Replaced mechanisms in LHF and RHF recliners. Customer satisfied with repair.  3- Tightened fasteners for KD brackets on recliner backrests. Fastened KD bracket bolsters to main frame using screws. Customer satisfied with repair.,2020-02-27 12:48:41,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Naomi Hughes,2
Benowa,BE,South QLD,78107,2020-02-07,Gurson,Gurson,Gursonverma@gmaio.com,0415036083,2020-02-10 09:29:26,BLACK - MILLENNIA - 2 Seater Sofa,4209,579000001,570068,Electric part of recliner and led light is not working,130.00,The cup holder buttons on 2 seater are faulty and are glitching out. Will require new cup holder.,Have replaced cup holder. Job is complete.,2020-02-27 13:23:37,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Ann D'Ambrosio,2
Benowa,BE,South QLD,78158,2017-09-02,Simon,Teasdale,teasdale1212@hotmail.com,0413115698,2020-02-10 14:14:00,CHARCOAL - CRESSIDA - Electric Recliner,4211,594210001,510561,The electrics are gone and the chair will not return to sitting position The alarm kept sounding off and on just before this happened The close button does not light up anymore.,120.00,Issue 1 - the electric cup holder had malfunctioned causing  the chair not to operate,Issue 1 - Replaced cup holder with new unit and tested all in working order.,2020-02-27 15:15:14,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,AMY BLATCH,Robert Abbott,2
Warana,WA,South QLD,78238,2015-09-16,Kerrilee,Burkhardt,kerrilee@theproduct.com.au,0499309655,2020-02-11 11:58:26,BROWN - ASHLEIGH - 3 Seater Sofa,4557,534680002,385384,another recliner clip has broken. Also the lounge arm rest is saggy and has not held its shape. If you lean on it  it feels as if you are leaning straight on board  not cushioning.,220.00,Issue 1.. the armrest filling has crushed and flattened to nothing  cannot fluff up as has completely deteriorated. Can repack  Issue 2 .. the trigger is broken... both issues on the RF recliner of the 2RR,full repack the of the RF arm of the 2RR -- explained to the customer that with similar use this may return over time.  Replaced the trigger assembly and checked operations -- all now normal.,2020-02-27 13:24:29,Finalised_technician,Filling - Soft Fill,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Rose Tandy,Mahmoud Jeblawi,2
Midland,MD,WA,78290,2016-11-15,Garry,Sturgess,sturgessgj@gmail.com,0487007442,2020-02-11 17:48:19,CHARCOAL - JAMES - 2.5 Seater Sofa,6056,539380004,145870,Sitting on it one day and heard a pop. Felt underneath and a wire was sticking through the fabric,200.00,One of the zigzag springs has pulled free of the clip. Inspection revealed that the end of the spring has snapped where it links back. The link is what stops th springs from pulling free of the clip.  It is clear that the customer does not mistreat the lounge so I am unsure how this would occur.,Added a new clip to the front of the lounge to change the angle the zigzag spring pulls at. This is to try to stop the spring from pulling out again.  Attached the zigzag spring and added another screw to the clip to try and hold the spring in.  Reattached the dustcover,2020-02-27 15:30:32,Finalised_technician,Zig Zag Springs,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Mahmoud Jeblawi,2
Morayfield,MF,South QLD,78320,2020-02-12,GRAHAM,CARTER,ga.carter@bigpond.com,0437127971,2020-02-12 10:18:45,LIGHT GREY - ASCOT - Leather 3 Seater with 2 In-Built Recliners,4507,527410003,1006778,On top of the 3 seater the stitching line is coming undone,160.00,Top stitch broken on top edge of middle seat backrest cushion seam of three seater suite. Top stitch thread has been damaged causing seam to pull apart. Most likely damaged by the sewing needle when being sewn in manufacture.   There are no manufactures tags on the suite.,Replace and resew top stitching undone. Customer Satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Surface 2 $70.00. Total invoiced excluding GST $160.00.,2020-02-27 12:47:58,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Marie Pollock,2
Ballarat,BT,VIC,78329,2016-09-12,Kathleen,Thomas,kst66@live.com.au,0419574390,2020-02-12 11:37:18,JET - MAGNUS - Corner Lounge,3350,531060001,113221,Spring in recliner chair broken  Can feel spring when sitting on seat and makes noise when sitting down or getting up. Have no idea what has caused the Damage to the spring ,200.00,3 zig zag springs had dislodged from being attached with staples,Reattached springs securely,2020-02-27 13:30:27,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Rose Tandy,Jackie Moyle,2
Oxley,OX,South QLD,78445,2013-07-12,Erwin,Flemm,erwinflemm@bigpond.com,0434192158,2020-02-13 13:37:14,BLACK - EXCELLENCE - Chaise Theatre Suite,4077,470150001,323287,The end recliner trigger does not open the recliner.  This was replaced in 2017.,110.00,LHF recliner will not operate due to broken trigger cable. Lounge in good and clean condition. PO 015-2515982,New trigger installed,2020-02-27 13:25:49,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Robert Abbott,2
Cannington,CT,WA,78456,2017-06-27,Gagan,Gill,gagangill4u@yahoo.com.au,0402551786,2020-02-13 15:06:42,BLACK - MARISSA - 3 Seater Sofa,6112,548490001,490377,Stitches opened at the back of the sofa,160.00,The stitching on thr top back backrest cushion on thr three seater has come lose,Repair  Hand stitching done,2020-02-27 13:21:43,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Rose Tandy,Leigh Gerry,2
Nunawading,NW,VIC,78557,2020-01-27,Mark,Slattery,mdarenslattery@bigpond.com,0414648137,2020-02-15 09:48:13,CHARCOAL - PEARSON - 3 Seater with 2 Inbuilt Recliners,3155,612990001,325315,the 3 seater has been correctly assembled and clicked in although there is a gap where the seats meet at the back on one side and it is not sitting flush.  the cushioning is also a lot more firmer and higher than the one on display at the store,130.00,1. LHF backrest does not line up perfectly with middle backrest. 2. Seats firmer and higher than floorstock.,1. Tightened all kd brackets  still did not line up perfectly  very marginal  not excessive  as explained to customer not all recliner pieces will line up exactly everywhere. 2. No fault  new lounge  customer is short making it difficult for him to touch ground with feet.,2020-02-27 13:23:53,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Rose Tandy,Richelle Suna,2
Prospect,PT,NSW Metro,78622,2019-01-26,Madhav,Shankar,madhav.shankar@gmail.com,0457814310,2020-02-16 07:57:45,BLACK - MICHELIN - Leather Corner Lounge,2145,533300001,475698,The button on the recliner on one side are no longer working  not able to close the recliner,120.00,The button on the recliner on one side are no longer working  not able to close the recliner  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 E2 - ELECTRICS - electric power plug in $30.00 1 $30.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $120.00,On inspection  the customer complained that RHF recliner stuck in the air.  Further inspection  I replaced faulty control button to fix the issue.  Job done.,2020-02-27 13:21:46,Finalised_technician,Trigger Button (Electric),Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,AMY BLATCH,2
Morayfield,MF,South QLD,78710,2014-08-29,Delma,Thompson,delma_t@yahoo.com,0428153420,2020-02-17 10:22:32,BLACK - TORONTO - 2 seater (RR),4507,442540001,924830,Footrest lever broken internally. Can pull lever out but does not lift footrest.,110.00,Footrest not activating when trigger is pulled on LHF recliner of two seater suite. Trigger cable has broken. High use area wear and tear.   Suite is in excellent condition and has not been abused.   There is no Po number on the manufactures tag.,Replaced trigger cable. Customer satisfied with repair.    Invoiced at Call Out Fee $70.00  Report $20.00  1-  Motion 1 $20.00. Total invoiced excluding GST $110.00.,2020-02-27 12:30:46,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Richelle Suna,2
Rockhampton,RK,North QLD,78786,2018-04-22,Lindsey,Conway,lindseyconway@outlook.com,0427465155,2020-02-17 19:30:33,DARK GREY - SPARTACUS - Recliner,4701,512000004,349064,51200 Recliner. No. 1 Claim The recliner part of this couch is no longer functioning correctly and the leg part no longer stays closed.,360.00,Following the job description  we visited this customer to assess their single recliner which they could not close. However  while there  the customer also pointed out a couple of issues with their other recliner. He said  that this too was submitted at the same time  which we did not know about. Apparently it was done in two claims but only one came through.,In order to repair both recliners  we had to make a trip back to the workshop and get an extra 4311 mech. 1. We replaced the mech on recliner ONE with a new 4311 mech. 2. We replaced the sloppy squeaking mech on recliner TWO with the additional replacement 4311 mech. 3. We added additional filling to the lumber support on the backrest on recliner 2 as it had compressed and the customer could feel the timber in their backs  Repairs all completed and customer very happy,2020-02-27 13:27:22,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Rose Tandy,Robert Abbott,2
Maroochydore,MR,South QLD,79100,2019-12-19,Elsida,Reilly,Elsidareilly@hotmail.com,0411340766,2020-02-22 07:09:22,CHOCOLATE - BONZA - Corner Lounge with Chaise,4556,515150001,834402,Hi there   This is a replacement couch  we have only had it for two months.  In this time  this couch has hardly been used. So  it is concerning that one of the couch cushions has already started to lose its shape- as you can see in the photo.   Regarding receipt number   i am not sure if this one is relevant to this couch. I think i binned the receipt the delivery person gave me as i did not think i would have an issue with a replacement couch.   Kind regards  Elsida,0.00,,,2020-02-27 12:47:27,Discount to Keep,,,,,,,Olwen Silversides,,2
Virginia,VI,South QLD,79204,2015-05-31,Glenda,Wilmot,glendawilmot@gmail.com,0419780418,2020-02-23 14:26:45,BLACK - SAN MARCO - Leather Electric Recliner,4511,511280001,423931,The middle section of the footrest has moved down to the bottom of the section.  The whole section is distorted.  This is a problem with both chairs.,90.00,Customer concerned the leg roll cushion is distorted on the footrest board edge on single stand alone recliner. Inspection found the wadding layer is gathered up on top of the foam and the foam is contorted to the way it is receiving use. High use area Wear and Tear.   Suite has not been abused.   PO Number:  015-2757940,Glued wadding to top of leg roll foam and explained to customer foam is contorted to the way it is receiving use. Not sure if customer fully accepts explanation. He believes they have a 10yr warranty on this suite.,2020-02-27 12:49:22,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Richelle Suna,2
Midland,MD,WA,79227,2019-07-22,Lucy,Smith,llacowley03@gmail.com,0400538949,2020-02-23 21:00:17,DARK GREY - ATTICUS - Modular Left Hand Facing Chaise,6073,628780001,189223,I sat down on the chair and it made a clunky noise  a Piece of internal wood is broken and has punctured bottom of chair.,0.00,,,2020-02-27 11:33:01,Finalised_no_technician,,,,,,,Nicole Regester,,3
Oxley,OX,South QLD,79373,2018-01-11,Vishnu,Agastya,vishnu.agastya@gmail.com,0434622055,2020-02-25 12:49:31,BLACK - KENSINGTON - 3 Seater Sofa,4078,519510001,435928,Hi   Good Morning.  I got a Kensington Leather sofa and Recliners on 11 Jan 2018 for around 1000 AUD.  Invoice     # 318 - 1405679 Sales Order # 318 - 435928  This sofa and recliner outer layer of Sofa and Recliner is torn already.  I am really very disappointed with the Quality of the product. Can you please check and let me know if you can do something about it.  Thanks and Regards  Vishnu Agastya,0.00,,,2020-02-27 08:55:24,Discount to Keep,,,,,,,Kaitlin Evans,,3
Helensvale,HE,South QLD,79374,2016-11-08,Olympia,Timu,herena_timu08@hotmail.com,0404649698,2020-02-25 12:52:45,CAMEL - AURORA - Fabric 2.5 Seater Sofa,4209,534870001,379216,Item codes 53487  53485  53486  53486  Aurora Large Ottoman  2 seater sofa x2x2.5 seater sofa   We have previously put claim in for the legs of all the above items and had all the legs changed to the newly designed legs.   It’s distressing knowing that we are faced with the same problem again. All the legs are cracking and I don’t know how long it will last. What’s upsetting is that hubby and myself who weigh 60-85kg have stopped sitting on the lounges to prevent the legs breaking and the couches ending up on the ground without legs. Why because we take pride in our house and our furniture. The look of it on the ground will be embarrassing when we have visitors over. It has had an emotional impact on our day to day living as we are not able to watch a movie or tv with our 6 children as we are sitting on the ground. We have purchased so many items from super Amart but the purchase of the above items haven’t left us feeling happy. Please help us,0.00,,,2020-02-27 09:23:56,Discount to Keep,,,,,,,Kaitlin Evans,,3
Oxley,OX,South QLD,79375,2016-01-04,Saroj,Kandel,luckyraj37@yahoo.com,0414988260,2020-02-25 12:54:16,BLACK - KENSINGTON - Recliner,4077,519500001,383357,We have know idea at all . It is on safe place in our living room.,0.00,,,2020-02-27 15:56:35,Discount to Keep,,,,,,,Mahnaz Reza,,3
Benowa,BE,South QLD,79385,2017-01-09,Rob,Winter,robwinter@spin.net.au,0412143035,2020-02-25 14:01:41,BEIGE - LANNISTER - Leather Electric Recliner,4226,577240002,489847,KAITLIN FROM CSC LODGED ON ELDERLY CM BEHALF   transformer not working  tried plugging it in another area thinks its just a transformer but would like a tech to check for them,120.00,Single electric recliner not working. Chair in main living room and in good condition.,Transformer light not on so indicates transformer has died. Fitted new transformer box and all working fine .,2020-02-27 13:12:44,Finalised_technician,Transformer,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,AMY BLATCH,Kaitlin Evans,2
