STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Port Macquarie,PM,NSW,119367,2017-03-23,Patricia,Hammond,hammondpat8@gmail.com,0412684044,2021-03-03 14:35:07,BLACK - SAN MARCO - Electric Recliner,2428,547330001,157034,The back of the seating seems to have sagged. We are both in our 70’s and not big people and no others living here so I really don’t know the cause. The cushioning  Seems to have lost its firmness .,710.00,Both single recliners have compressed seat foams  also the LHF single recliner has a compromised top liner foam.,Callout and report ONLY. 2nd visit  replaced both seat foams and top liner foams. Job completed.,2021-05-31 16:11:23,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Naomi Hughes,Leigh Gerry,2
Springwood,SW,South QLD,119923,2018-05-05,Jason,Effer,jasoneffer@gmail.com,0427919198,2021-03-11 13:22:37,CHARCOAL - CRESSIDA - 3 Seater,4118,594230001,219262,Reading lights no longer working properly. They come on but are very Dim and not bright enough for use,280.00,1. Console lights not getting adequate power causing them to dim and flicker. Power source was also malfunctioning with new lights supplied by Amart. Caused by faulty relay box. 2. Cm raised concern with lhf recl arm being loose and misaligned. Due to excessive wear of pivot points in mechanism causing it to collapse on lhf side.  - apart from the above issues  suite in very good condition.,Quote: - CF  QR - CF 1. int3  install new relay box supplied by Amart.  2. M2  install new mechanism supplied by Amart.  27/5/21: approved repairs completed on site,2021-05-31 09:40:31,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Naomi Hughes,Jessica Kyle,2
Benowa,BE,South QLD,120560,2019-07-24,Abdulmonem,Katoua,Bode.ka.88@gmail.com,0406042269,2021-03-19 20:46:53,CHARCOAL - SENTINAL - 3 Seater,4216,625790001,528334,One of them it’s shaking when open and close and the other one when you open it and close the parts Scratching the other parts from the bottom,90.00,3 seater 1 1) LHF mech arm hitting bot frame rail and getting caught 2)LHF arm leaning out and gap between seat and arm with fabric also torn 3)LHF leg roll zipper stitching failed 30cm 4)middle seat USB box lid brocket and not latching closed 5)RHF leg roll zipper stitching failed 30cm 6) CM complaining Mech operating roughly and gets stuck operating fine at time of inspection.  3 seater 2 1)LHF mech operating roughly  2)middle seat fabric torn behind USB area 3)RHF leg roll zipper stitching failed 30cm 4)RHF mech cross bars bent at back due to unknown reason 5)RHF mech operating roughly  Lounge is in fair condition however these are replacement lounges with customer having similar issues previously  This may be a combination of manufacturing and lounge not being suitable for the customer. If replaced again I recommend pushing CM to select a different more suitable model/design lounge.,3 seater 1 1) replace mech 2) this is due to design with no support leg under the arm CM pushes down on arm to exit char which causes arm to twist and internal staples fail there is not a lot that can be done for this issue changing the mech would help however not fully resolve. 3) could be hand sewn however due to quality of fabric is possible that it could fail again 4)replace USB box 5) could be hand sewn however due to quality of fabric is possible that it could fail again 6) no action at this point issue to be monitored. 3seater 2 1) replace mech  2) could possibly be stitched however would be very difficult due to location 3)could be hand sewn however due to quality of fabric is possible that it could fail again 4) replace cross bars as required  5) replace mech  Please note these are replacement lounges from having similar issues on previous lounge. I would recommend an alternate outcome as repairs may not be viable and issues will certainly reoccur given history.,2021-05-31 10:09:20,Finalised_technician,Mechanism,Design,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Naomi Hughes,Richelle Suna,2
Logan Central,LC,South QLD,121561,2019-07-04,Jamie,Raffin,Sailor.Jamie.raffin@gmail.com,0400002990,2021-04-05 10:22:50,RAISIN - RUMPUS - Corner Lounge with LHF Chaise,4132,417080001,343934,One of the cushions have started the separate from the back of the couch  this has occurred from regular use of sitting on the couch. The ottoman support bar has broken  my 6 year old son sits on it and we did notice that it had broken as it does get used regularly.,380.00,1. 3s sofa section  seam failed joining back cushion and outside back  approximately 70cm. 2. 3s sofa section  seam failed joining back cushions and outside back on rhf side near junction of rhf and lhf back cushions. Approximately 10cm. 3. Cnr chaise section  seam failed joining outside of rhf back cushion and outside back. Approximately 20cm. 4. Centre bar collapsed in ottoman  staples failed to adequately fasten the joints.  Apart from the above issues  suite in fair condition but with several water marks and cat scratches (pulled warp and weft) on outside cnrs of arms and kick panels.,Quote: 1-2. Lr1  multiple stitching repairs. 3. Lr1  stitching repair over 15cm. 4. Int1  supplied and installed new centre bar.,2021-05-31 11:18:13,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Naomi Hughes,Richelle Suna,2
Dandenong,DG,VIC,122387,2018-07-15,Charvele,Brown,charvelew@hotmail.com,0481177573,2021-04-15 11:04:11,DARK GREY - OMAHA - 3 Seater Chaise,3181,588310002,207444,A spring has come loose and poked through the fabric of the middle seat.  You cant sit on that area otherwise  the spring will stab you.  The couch is well looked after and in a pet and child free home,90.00,The customer directed me to the front edge of one of the seat cushions.  It was immediately noticeable that there was a hole in the fabric.   A physical inspection confirmed that beneath the hole a firm wire could be felt.   A closer inspection confirmed that the wire was the paper wire which holds the zig zag springs together.  An internal inspection confirms that the wire had shifted and was obviously moving towards the fabric and had moved dar enough to penetrate through the fabric causing the hole.  This would be considered a manufacturing fault.,To repair the issue the fabric on the seating area would need to be replaced along with new paper wire installed and new clips to hold into place.   The quote has been amended to provide for this.  (Assuming matching fabric can be sourced),2021-05-31 12:13:55,Reselect,Zig Zag Springs,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Marie Pollock,Brenda Stewart,2
Auburn,AN,NSW Metro,123640,2020-09-19,Morane,Germanos,Morane.germanos@gmail.com,0405719668,2021-05-04 11:04:21,BLACK - OPTIMUS - 3 Seater Sofa,2162,625820001,961111,One of the seats has sunk due to sitting on it. It feels like the springs internally have collapsed perhaps. It’s making sitting uncomfortable.  There is also one other seat on the two seater recliner that has done the same thing but not as bad as the three seater. (62581 code) both need to be looked at,90.00,The LHF electric recliners on the 2 and 3 seat sofas have failed pocket springs. I have submitted a quote to repair however given solid build of both the husband and wife and the short amount of time the customer has had the recliners (7 months) on reflection I do not believe a repair would be effective or long lasting.  Please contact the customer to discuss their options.,Inspection  report and quote adjustment.,2021-05-31 14:01:47,Finalised_technician,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Ann D'Ambrosio,Ann D'Ambrosio,2
O'Connor,OR,WA,123932,2019-12-03,Satinderpal,Singh,lovelylehal13@yahoo.co.in,0430507077,2021-05-07 18:23:31,BLACK - MICHELIN - Leather Corner Lounge,6122,533300001,154480,Leather start pulling off,90.00,Top coat cracking  peeling and fraying on the sides of seats (skirting panel & pippings)  more or less all seats are affected. Upon performing clean test on few panels close to affected areas showed the seats were less dirty  and did not feel tacky or oily. Customer mentioned that they had been cleaning regularly using leather cleaners; he could not locate the bottle at the time.  some minor peeling also seen on the edges close to seams on the LHF seat top panel and armrest top panel; adhesion failure.  Material used during manufacturing for the high use areas are inadequate for designed purpose. material used is called "Split leather" is the bottom part of the hide that been has split  because of this split hide has inferior strength to that of the top hide and is susceptible to cracking and fraying when flexed and stretched  this type of leather is normally used in the low stress applications because they are weaker than top grain leather. Inappropriate materials for intended use.,Inappropriate materials for intended use.,2021-05-31 12:00:49,Reselect,Peeling,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Marie Pollock,Naomi Hughes,2
Braybrook,BK,VIC,124347,2021-04-28,James,Cassar,james.cassar24@hotmail.com,0432480264,2021-05-13 14:27:05,GREY - FORTEO - RHF Corner Chaise with Electric Recliner,3025,689400004,141839,As per your email please find attached photo of the armrest. It has improved slightly but not much.   Is it possible for you to please send one of your technicians to come out and do the heat suction as discussed.   Await your reply.,90.00,1.inspected to find that the RHF arm rest was suffering from compression  caused by packing as reported by the customer. 2.The RHF armrest is also suffering from pinching at the section where it meets the backrest. This is clearly shown in the photos.,Q/R 1.completed comprehensive manipulation of the fill inside of the RHF arm rest. Explained the process to the customer. ( explained that heat treatment was not an appropriate treatment for a loose filled arm rest). 2. Explained that the tension point in the middle of the arm rest is due to the way the cover has been sewn and that there was no adjustment that I could make to change it. It would require either a cut and sew or replacement. I have quoted for the cut and sew. this would require several panels to be replaced. 3. customer happy with the result of the manipulation and prepared to monitor the pinched area at this stage.,2021-05-31 13:17:04,Finalised_technician,Filling - Soft Fill,Transport,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Naomi Hughes,Angela Hyde,2
Coffs Harbour,CH,NSW,124370,2021-03-20,Danielle,Walters,danielle@digitallaundry.com.au,0417066164,2021-05-13 19:13:51,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,2460,657890001,266751,The lever is no longer releasing the recliner. I.e. when lever is pulled  recliner does not recline,210.00,,,2021-05-31 17:16:56,Changeover,,,,,,,Olwen Silversides,,2
Cockburn,CB,WA,124708,2020-03-14,Shiaane,Seniloli,Shiaaneseniloli@gmail.com,0423231520,2021-05-18 16:08:47,DARK GREY - ORWELL - 3 Seater Chaise (RHF),6164,649300002,302971,The wood behind the lower back side cushion has snapped  I cannot remove cushion or access the space in order to take a picture of the actual damage. I went to sit down and this happened.   I am happy with a replacement but I’m just wondering if I would be entitled to a different style couch if possible.   Thank you,200.00,Backrest support is broken,Inspected found plywood had split  glued and screwed together and added metal bracket for extra support,2021-05-31 15:30:53,Finalised_technician,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Naomi Hughes,Michaela Nicholson,2
Gepps Cross,GC,SA,125526,2021-05-28,Lucio,Nunes,Lucionunes@live.com.au,0403027359,2021-05-30 22:10:29,LIGHT WALNUT - SORVINO - Dresser With Mirror.,5125,646620001,1103047,Took delivery of items yesterday and unboxed and assembled today...1- Two top draws of dressed fowl/rub on eachother causing them to occasionally not close fully (No clearance between top draws). Needs adjusting. 2- Bottom draws ar too low and jam along the bottom edge of draws causing them to stay open unless manually pushed in (no clearance along bottom edge of bottom draws) Needs adjusting. 3- wood stain has already rubbed off on some edges. Minor cosmetic issue but unsatisfactory for brand new furniture out of the box. 4- when mounting mirror  only 2 holes line up between rear upright supports and cabinet. Also  threaded insert stripped out upon fastening screw. Mirror is vurrenly bing held by 5 screws (3 on one upright support and 2 on the other) needs new holed drilled in correct location on uprights and insert replaced/glued. Very disappointing quality for expensive furniture. If it would be easier  a replacement item will be accepted with delivery and install included.,0.00,,,2021-05-31 14:20:37,Changeover,,,,,,,Jessica Kyle,,3
