STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Campbellfield,CF,VIC,84141,2019-07-28,Claire,Minehan,C.minehan@hotmail.com,0402700050,2020-04-29 11:17:22,BLACK - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,3064,648460001,616735,Couch was purchased in July  wasn’t delivered until the 19/11/2020 and we did not start using it until mid December.  Therefore we have been using the couch for just over 4 months and as per the photos attached the Cushions are already lumpy and uneven  with one of the back cushions completely deflated.  The material in both the couch and ottoman is also extremely saggy.  We both work full time (essential workers) and therefore the couch is barely used.  This is an expensive couch and I would have expected the quality to be ALOT better.  We are seeking a full refund or replacement  given you can guarantee the quality of the new replacement will last longer than a couple of months,90.00,Cm complained that the seats are sagging. On inspection I have found out that the RHF seat and back cushion of a 3 seater chaise lounge are sagging. This is normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. There is no other damage in the suspension or frame of the lounge and can still be used Likely cause normal wear and tear.,1.I can boost the seat cushions to fix the issue. 2. I can fill loose fill in the back cushion to fix the issue.,2020-12-01 15:33:36,Reselect,Foam,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Natasha Smith,2
Frankston,FN,VIC,101190,2019-08-31,Vicki,McClelland,vicki.mcclelland@bigpond.com,0406106852,2020-07-12 11:40:29,LIGHT GREY - SPARTACUS - 3 Seater Sofa,3910,512010003,861211,Looking at the couch face on  the left hand recliner has springs or internal fixtures under the cloth around where your kneecap would be   becoming quite prevalent when you sit down. Its like the sponge has moved in the chair. The photos I have provided cant show the damage as its under the cloth.,90.00,Issue 1: 2.5 seater recliners LHF mechanism twisted causing recliner to be wobbly when sitting  and recliner on large angle  mechanism has dropped in LHF back corner. Issue 2: 2.5 seater and 2 x single recliners pocket springs can be felt on all 4 fixed seat cushion at front top legroll area  this is due to all front solid foams surrounding pocket springs collapsing cause pocket springs to be felt under legs  some areas of pocket springs popping as well when sitting. Issue 3: LHF recliner on 2.5 seater and 2 x single recliners legrest areas underneath material is tearing in multiple areas along zippers. Issue 4: LHF seat cushion on 2.5 seater  top foam that is inclosed above spring cells has moved causing a large gap between LHF armrest and seat cushion. Lounge suite was in very good condition.,Issue 1: needs M2 repairs mechanism replacements. Issue 2: 4 x int 2 repairs  replacements of pocket springs and surrounding foams  please note quote is providing Amart can supply me matching pocket springs and surrounding foams x4. Issue 3: offsite major repairs to 3 x  fixed legrest  new material machine stitched panel replacements x3. C2 x3 offsite. Issue 4: extra int 2 repairs needed  as this foam that has moved is inclosed in pocket above spring cells  access to foam and Dacron is in zipper below fabric in seat area  foam may need to be replaced or Dacron added to correct this issue.,2020-12-01 11:58:39,Discount to Keep,Pocket Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Angela Hyde,Kaitlin Evans,2
Coffs Harbour,CH,NSW,108015,2019-03-25,sally,capper,itssallymay0604@gmail.com,0431115536,2020-10-07 20:34:02,JET - MAGNUS - Corner Lounge,2452,531060001,246980,The second chair has a thread pulled and if it comes all out it will pull it all off and i wouldnt like that to happen. Not sure exactly how this has accured but i need it sewed back up please.,160.00,On the seat second from the far LHF side  the top stitch on the seam where the main seat meets the legroll  had not been knotted correctly  causing it to come loose and unravel.,Hand stitched on site  issue corrected. Job completed.,2020-12-01 12:15:51,Finalised_technician,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Richelle Suna,2
MacGregor,MG,South QLD,108585,2018-11-22,Rakesh,Mallya,rakmallya@yahoo.com,0448200970,2020-10-15 20:50:49,BLACK - KENSINGTON - 3 Seater Sofa,4814,519510001,342888,Material is tearing away from the stitching line in 2 areas Multiple cracks in material - right side arm rest,0.00,,,2020-12-01 11:49:36,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Capalaba,CA,South QLD,108642,2019-03-16,Greg,Altmann,greg@focasfinance.com,0411344074,2020-10-16 15:08:50,BEIGE - SAN MARCO - 2 Seater Sofa,4152,625400002,435048,The RHS seat cushion appears to be collapsing. There is a substantial difference between the LHS and RHS cushions. There is evident pooling of the leather on the RHS cushion.,90.00,the seat foam is soft and when you sit down you end up on a lean plus customer is also complaining about the leather looks like it will crack at a later date  on the front edge of the seat  then she says the back is soft where you sit from leaning  she does not want a repair.,report only.,2020-12-01 13:58:15,Reselect,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Tammy Edge,Jill Byrne,2
Mackay,MK,North QLD,109968,2020-06-30,Lydia,Camilleri,lydiacamilleri@me.com,0438771380,2020-11-04 10:42:12,CHARCOAL - SENTINAL - 2 Seater,4740,625780001,349104,The suit seems to be leaning to the right side. The arm rest on the right side is on a angle and doesn’t sit straight therefore drinks in the drink holder can spill if full. The lid to the arm doesn’t close properly also. When I put my foot under the right side of the front corner of the suit my toes only just fit under were as the left side I can get a quarter of my foot underneath. I do feel the right side had dropped.,170.00,The customer had a concern with the RHF recliner leaning out to the side  and the armrest leaning also. Upon inspection the mechanism was lurching as it opens. The mechanism had dropped and need to be replaced.,I did this by tipping the lounge forwards and removing the backrest. I then disconnected the motor arms from the mechanism. The base was unbolted from the rails. The base was tipped upside down and the mechanism was removed. The mechanism was taken outside and a new one was assembled. It was returned inside. I located the bolts attaching the armrest to the frame  and tightened them. The mechanism was replaced and bolted in place. The base was connected to the rails  and the motor arms were reconnected to the mechanism. The KD brackets were tightened and the backrest was replaced. The lounge was tested and was fully operational. Tightening the armrest removed the free play.,2020-12-01 12:11:18,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Nicole Regester,2
Oxley,OX,South QLD,110027,2020-01-03,Rita,Brunsden,rita_brunsden@hotmail.com,0433031286,2020-11-05 09:30:57,LIGHT GREY - SALOON - Recliner,4301,583600001,488061,Board behind the back of the chair is broken,90.00,Back board on one recliner chair broken . Customer claims they were cleaning the lounge and felt it and they believe it was always like this.you can’t visually see the damage so this could be the case.  Couldn’t be repaired first time has I didn’t have required materials   To repair requires replacing the backboard 3mm msg and damaged 10mm foam,Q & R only,2020-12-01 10:00:50,Changeover,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Naomi Hughes,Craig Lowman,2
Campbellfield,CF,VIC,110302,2020-09-22,Hessan,timimi,Hessan2hessan@hotmail.com,0423259927,2020-11-09 09:29:47,LIGHT GREY - BRIGETTE - 2 Seater Sofa,3076,633860001,636348,The sofa makes really noisy sound when we sit on it.  It's really uncomfortable to hear that voice every time we sit on it,200.00,The customer pointed out that the lounge was noisy when sat on. My inspection showed that the noise was coming from the button string rubbing against the internal zig zag springs. This was occurring on 4 buttons,The 4 buttons were removed and the cord moved away from the zig zag springs,2020-12-01 09:14:07,Finalised_technician,Flys,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Naomi Hughes,2
Capalaba,CA,South QLD,110900,2019-03-02,Donna,Campbell,jaydonna3@gmail.com,0457774057,2020-11-16 20:27:43,CHARCOAL - CHASER - Recliner,4165,510660002,434108,1 x recliner has had stitching come undone across the front.  1 x recliner has had springs pop and all padding on left side has lost shape and caved in.  The recliner with the popped springs is not able to be sat in properly for fear of tipping to one side.  Extremely disappointed in the quality of these recliners as they are only 18months old. It has been well looked after and we have had no issues with the 3 seater part of the suite.,90.00,On inspection; 1 One of the rocker recliners has a large broken stitching on the foot rest. 2 The other rocker recliner  has the pocket springs that are protruding out and can be felt when sitting. On the backrest of the same recliner  the brackets have come loose and on one it has completely come out. Also on the rhf armrest  the foam has compacted badly and you can feel the timber underneath. I have adjusted the quote for your consideration.,Inspection and report;,2020-12-01 15:33:47,Reselect,Pocket Springs,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Tammy Edge,Jill Byrne,2
Campbellfield,CF,VIC,110904,2018-07-10,Giriraj,Kishor,Harmanraman@yahoo.co.in,0410799935,2020-11-16 21:58:33,BLACK - SAN MARCO - 3 Seater Sofa,3074,547310001,596248,I m very much disappointed   because all the stitches coming off been fixed two times after one week or two week time they came off. Secondly it’s catching lot of dust I have bad hey fever when I goes near it   I cannot stand even for one minute. I been cleaning everyday but still dust not go away . It’s look very old I think something wrong with the fabric . Please do something otherwise I have to find another solution to solve this problem. When we buy u said if something wrong  even tea fell on it we will replace we r giving u warranty we paid for warranty now you not listening. This is my last claim. I m tired doing this,90.00,I’ve been to visit this customer previously. Her complaints are the same as previous visits. She claims the stitching keeps falling apart in different areas and stains keep appearing on the lounge even tough she claims no one ever sits on the lounges. She says the satins don’t clean off. The customer wants to choose something else,I can only think the damaged areas if stitching keep occurring due to misuse from the customer and the children. I haven’t had to go to so many stitching  issues multiple times on a lounge before. Plus the multiple stains on all areas of the lounge would indicate it’s not being well looked after. The customers claim that the stains just appear on there own and that the lounges are never used seem false based on its condition.,2020-12-01 10:11:18,Non Manufacturing,Stitching,Customer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Richelle Suna,2
Preston,PN,VIC,110910,2016-10-29,Laurette,Moor,michellerandy1@gmail.com,0451212587,2020-11-17 08:36:06,JET - MATRIX - 2 Seater Sofa,3081,507200003,812964,A slit in the middle of the two seater along the seam causing the product to come apart. The two seater is not sat on regularly it's only used for visitors and we did not observe when the split happened  one day we saw the split and it has since gotten worse and is opening up as time goes on  no one sits on the couch now for this reason.,160.00,Repair to stitching on two seater seat cushion. Stitching had come undone about 10cm  The undone stitching would be considered a manufacturing fault,Repaired onsite,2020-12-01 10:31:53,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Richelle Suna,2
Campbellfield,CF,VIC,110945,2018-10-12,Nicole,Rubinstein,nicole.rubinstein.nr@gmail.com,0431104535,2020-11-17 13:46:01,GREY - BENJAMIN - Corner with Reversible Chaise,3076,590460001,597950,The damage is Internal. In the corner where the seat can’t be removed  the wooden frame actually can be felt when you sit down so there is ultimately no cushioning  it’s ridiculously painful to sit on it. The seat where the chaise is completely uncomfortable and continues to slip to the side when seated for long periods. My husband has 3 prolapsed discs and the couch exacerbates the pain immensely and I had a c section with post complications and required 5 surgeries on top of it to save my life and I cannot sit on the couch. It causes too much pain and grief. It’s not quality made and we paid for quality as well as aesthetics  not just aesthetics.,90.00,The customer pointed out her concerns with the chaise seat sinking and the frame being able to be felt between the seats on both sides of the corner unit. I sat on the chaise seat and the foam is very soft however it seems to just be a soft density foam. The customer is also a heavy lady. I sat on the corner unit also and can feel the frame between the seats. The corner unit is a fixed cushion and not removable like the others. The frame on the side of the corner unit also sit about 2-3” higher than the frame on the seats next to it that aren’t removable cushions. I’m not sure why the corner unit is a fixed cushion or why the frame has been made 3” higher that the other seats. Be dude if the design of the frame and the soft density foam used hitting the frame can’t be avoided. The corner unit fault would be considered manufacturing,No action can be taken to repair the corner unit as a very high density foam would have to be used on the corner unit and next two seats as well as possibly cut and modified the frame.  The Chaise would also have to have the seating foam replaced with a high density foam to support the customer  No ID tags,2020-12-01 09:40:17,Reselect,Frame,Design,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Richelle Suna,2
South Morang,SG,VIC,111018,2019-12-14,Melissa,Caulfield,melissaanne8877@gmail.com,0421438263,2020-11-18 12:56:42,DARK GREY - SPARTACUS - 3 Seater Sofa,3754,512010004,832062,There are 2 issues with the couch:   1) The recliner is bent and will not close properly. The couch is barely used  has not been misused and is in a spare lounge room.   2) The couch has become extremely uncomfortable and you can feel the hard timber in the arm rests.   I am very disappointed in the quality of this couch. We have made many purchases from Super Amart in the past  and feel that the couch should have lasted much longer than this.  Thank you for your time :),90.00,The customer pointed out that the LH recliner mechanism wasn’t opening correctly and the footrest was on an angle. She also pointed out that then timber in the armrest can be felt when laying or resting your head on it. My inspection showed that the recliner mechanism is bent and requires a new mechanism. When sitting on the lounge and resting your arm on the armrest the frame can’t be felt if the customer is laying on the lounge and resting there head on the arm it’s likely the frame would be Abel to be felt. I’m not sure if this would be covered under Amart’s warranty   The customer said she wants to know if amart would replace them,The mechanism can be replaced and the arms refilled if required.  I’ve included a quote to complete this work if required   Customer wants to speak to amart,2020-12-01 09:23:37,Reselect,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Richelle Suna,2
Springvale,SV,VIC,111026,2019-10-27,carolyn,hibbert,carolyn.hibbert@team.telstra.com,0477754225,2020-11-18 14:43:11,LIGHT BLUE - ABBY - 2 Seater Sofa,3103,616160001,129016,Within months of purchase the material went 'bally' in spots where we sit most and on arm rests. Also the sofa has had a structure defect since purchase. When you sit on either cushion you feel like you are sliding toward the middle of the sofa. In addition the padding on the inside edge of the seat cushions has compressed and you can feel the sofa structure if sitting close to the centre of the cushions  I purchased 2 sofas and have included pics of 3 seater as well as 2 seater. If I need to do another warranty claim for that please eadvise. Both purchased on same day and same invoice,90.00,The customer pointed out her concerns with both the two seater and three seat sofas. Both sofas had pilling fabric and the two seat sofa seats were sinking towards the centre and the springs and frame could be felt. The three seater is fine to sit on. I sat on each of the seats and the two seater does sink towards the centre and the structure can be felt.,The pilling fabric would be considered normal  the only way to maintain this is using a fabric depiller.   The sinking two seater is caused by the softening of the side wall foam that surrounds the pocket springs. The fault would be considered a manufacturing fault as the structure of the lounge should be able to be felt.  The only way to correct this issue would be to replace the seat cushions with new foam. I understand that amart no longer want foam used to replace seats so this isn’t going to be repairable as replacement seating foam isn’t able to be supplied by spare parts.,2020-12-01 11:05:56,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Richelle Suna,2
Rockhampton,RK,North QLD,111125,2020-01-28,Bill,Leigh,salesorder375655@noemail.com,0418154328,2020-11-19 20:51:09,STEEL - ELDRIDGE - Electric Lift Chair.,4700,650520001,375655,when the cm presses the button the recliner does not work and  cm heard clunking noise,120.00,Attended to inspect the customer’s concerns with the electric ‘Eldridge’ lift recliner chair. The c/m stated he was using the chair   he was in a reclining motion & he heard a loud clunk when seated in the chair. He also stated that once the chair was in a reclined position  he could no longer operate it to take it back down. He found a broken bolt snapped into 2 x pieces on the floor under the footrest. Assessment: The chair was tipped over on it's back to inspect the concerns. On inspection on the underside of the mech areas  the LHF side mech arm piece was found to be detached to the drive motor piece which prevented the chair to recline to its normal state. The chair was found to be clean& well maintained.,Repair: A replacement universal bolt was utilised to reattach the side arm piece to the drive motor piece which enabled the chair to operate back to normal. All other bolts etc connecting to the mech were checked thoroughly. The chair was tested many times and it was in working order. The customer voiced that he was still concerned  due to the fact that he got a fright from the episode  now he is frightened to sit back in the chair in case it happens again. The customer was reassured & explained that it shouldn’t happen again as the previous bolt must have been faulty. The customer & his wife were happy with the outcome  but he is still indecisive as to whether he would utilise it again.,2020-12-01 16:25:26,Reselect,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Natalie Mitchell,JON MINARDS ,2
Virginia,VI,South QLD,111442,2020-08-30,Anthony,Lloyd,Antonlloyd21@gmail.com,0415814085,2020-11-24 11:27:04,LIGHT GREY - ABBY - 3 Seater Sofa,4017,616170002,544954,The stitching is coming apart,220.00,,,2020-12-01 15:31:04,Reselect,,,,,,,Nicole Regester,,2
Benowa,BE,South QLD,111655,2020-02-27,Sue,Braniff,sue.braniff@gmail.com,0438557871,2020-11-26 19:56:09,STONE - SAN MARCO - 3 Seater Chaise,4220,569290001,571054,Ever since we bought the couch it has never been quite the same as the display item i tried out in the showroom at A Mart. The  comfort factor has been missing!! I presumed that this  would come   but this hasnt changed and we still find it way too hard and my husband and i are struggling to be comfortable at all on this couch with my husband resorting to lying on the floor this afternoon instead of being on the couch. With this in mind i would like some sort of exchange for a couch that is comfortable. Thanks.,0.00,,,2020-12-01 15:30:15,Reselect,,,,,,,Ann D'Ambrosio,,3
Frankston,FN,VIC,111843,2020-03-12,John,Booth,baukje@iprimus.com.au,0400375676,2020-11-30 10:08:10,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,3915,649500001,868320,The cushions between two of the couch seats have squished flat where they meet  (a bit difficult to photograph) and there is quite significant gap between those two seats as well. We've already had the couch replaced with the flattened cushions issue but the gap is new to the replacement.  It's just a poorly made product as far as I can see.,0.00,,,2020-12-01 09:56:54,Reselect,,,,,,,Jodie Weir,,3
Wagga Wagga,WG,NSW,111846,2018-05-28,Celia,Steyn,steyncelia68@gmail.com,0437488330,2020-11-30 10:16:39,BLACK - MICHELIN - Leather Corner Lounge,2651,533300001,800872,Electric foot rest get stuck when moving out. Statted damaging leather,0.00,,,2020-12-01 10:59:46,Finalised_no_technician,,,,,,,Jodie Weir,,3
Melrose Park,MP,SA,111848,2020-09-22,Tiarna,Linke,Tiarna.linke@outlook.com,0407974909,2020-11-30 10:22:47,LIGHT GREY - KELLER - 3 Seater,5023,603570001,991643,On the back of centre bottom seat cushion there is quite a significant tear in the material  we do not know what the cause of this was as we had only just purchased the couch recently and we do not own any pets etc. I just went to sit down and saw that the material was slightly sagging at the back to which I lifted the removable top cushion off the couch and found the tear down the back. We wanted to make our claim before the tear developed and got any bigger; since finding the tear we have also avoided sitting on the centre cushion to avoid worsening the issue.,0.00,,,2020-12-01 12:34:18,Changeover,,,,,,,Jodie Weir,,3
Townsville,TV,North QLD,111868,2020-01-10,cassandra,jones,C.mocellin@hotmail.com,0432510544,2020-11-30 12:21:44,CHARCOAL - SPARTACUS - Corner Lounge,4817,512030002,392144,Afternoon  unfortunately its hard to get a good photo but the springs on the two recliners have started to come through they have not pierced the top layer of fabric yet  but its just a matter of time before they do. You can feel the inner springs even by lightly touching the couch too.,0.00,,,2020-12-01 13:32:31,Changeover,,,,,,,Olwen Silversides,,3
West Gosford,WD,NSW Metro,111869,2020-04-04,Lee,Cribbs,Lee.cribbs@y7mail.com,0403573683,2020-11-30 12:41:55,CHARCOAL - SENTINAL - Electric Recliner,2257,625770001,698285,The recliner has started dropping to one side when being reclined and makes a clunk when doing so as if it’s lost a screw or something,0.00,,,2020-12-01 11:20:12,Changeover,,,,,,,Jodie Weir,,3
Casula,CL,NSW Metro,111871,2020-07-24,Rita,Azzi,Rita_azzi94@hotmail.com,0449771720,2020-11-30 12:50:54,DARK GREY - TRAFALGAR - Corner with Chaise.,2179,657960001,839238,When I bought this product I asked if it will go fluffy balls on it they said it shouldn’t do it  We paid $3000 not for this to happen we are very upset about this even though we get all our furniture from amart  I think this should be refunded or replace thank you  Hear from use soon,0.00,,,2020-12-01 13:40:49,Reselect,,,,,,,Kesaia Tavake,,3
