STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Townsville,TV,North QLD,71713,2018-01-24,Helena,Penny,gurtpenny@yahoo.com.au,0488691427,2019-11-22 13:55:54,LIGHT GREY - SPARTACUS - Corner Lounge,4807,512030003,349945,backs of recliners collapsing and the double recliner section appears to be seperating,350.00,Spartacus corner lounge  This customer lives 1 hour 25 minutes south of Townsville.   2STR with console  1. RHF box seat with no recliner mechanism: Backrest is very loose and leaning too far back. KD brackets and 'L' brackets need tightening.  2. RHF box seat with no recliner mechanism: RHS of seat cushion has collapsed. Border foam compressed and has pushed pass the support lining which has failed. New foam and webbing need.  3. Console backrest loose and not aligning with other backrests. KD brackets need tightening.  4. LHF recliner backrest loose. KD brackets need tightening.   3STR double recliner  5. RHF backrest loose. KD brackets need tightening.  6. LHF backrest loose. KD brackets need tightening.  7. Customer concerned about a gap between seat cushions of both recliners. Position adjustment needs to be done on connecting floor rails to brings seats together as close as possible.  Customer brought this issue up just as we were leaving the house.,All KD and 'L' brackets tightened on lounge suite.   Foam and webbing installed on box seat chair. Double recliners repositioned to close gap as much as possible.  Customer satisfied with results at completion of job.   CF + R/Q + INT2 + INT3 (x2) + shared travel $70 = 350,2020-01-04 18:56:49,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Natasha Smith,Tianye Zhang,2
Caringbah,CR,NSW Metro,72377,2018-08-05,Davina,Underwood,Davina_stephens@hotmail.com,0423681091,2019-12-01 13:56:16,BLUE - SAN MARCO - 3 Seater Sofa,2228,511290001,43136,The stitching is coming apart and the leather is peeling and cracking on the three seater and the single arm chair,400.00,On inspection  the customer complained stitches undone and cracking leather.  Spot clean was not clean and left a lighter shade area after cleaning. Although the customer did show me his empty bottle of smart care product. The leather care was a bit overdue.  Further inspection  the cracking leather of approx 50x250mm was on the leg roll of RHF 3S. It is not in a high traffic area and I would consider that as quality of leather which was manufacture issue and can repair it RC1 recolouring leather.  The scratching on the backrest of single recliner was accidental damage. There were three spot of spare threads the customer wasn't sure and been trim off during the inspection.  On the single seat  top stitching on the arm was undone over 25cm. It is repairable under LR1 multiple stitches. I'd advised the customer to put tape over to secure the long thread from damage during the inspection.  Report only,If repairs are approved  service cost $290 2nd CF $70 Travel $20 RC1 Recolouring $110 LR1 Multiple stitches $90 Grand total $380  Following up previous report  1/ Stitch up top stitches on the left side of the single recliner 2/ Fixed cracks on the leg roll of the RHF recliner  During the repairs  the customer complained the scratches on the seat of the single recliner. Spot clean was dirty. Fixed that while repairing the RHF recliner free of charge. However  no warranty will be provided for lack of maintenance.,2020-01-04 18:53:08,Finalised_technician,Peeling,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Rose Tandy,2
Ballina,BA,NSW,72611,2019-01-03,Murray,Perrin,muzz.perrin1@gmail.com,1414779236,2019-12-03 19:06:04,LIGHT GREY - SPARTACUS - 3 Seater Sofa,2478,512010003,209796,Persistent stains  r/h footrest leans uncomfortably to 1 side  mechanism seems out of shape.  We have children. It is possible there may have been accidental damage where they were involved,170.00,On arrival customer showed me that the lhf recliner is on angle. I have replaced the lhf recliner mechanism with the new one provided and the recliner now operates as it should. Customer is happy,JOB DONE,2020-01-04 18:56:19,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kaitlin Evans,2
Springvale,SV,VIC,72615,2018-11-11,Mark,Leferink,Leferinkm@hotmail.com,0400106339,2019-12-03 19:49:25,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,3192,590220001,117208,In the middle ( where the middle of your back would touch ) of the recliner (RHS ) the fabric is just flopping down ( it should be tucked into the lounge suite )   Refer to 2nd photo  The 3rd photo is the other recliner which is fine,200.00,* Customer house is neat * tidy and there does not appear to be any visual signs of misuse * The backrest has 2 sections separated by material flies that are pulled to create the separate sections * The internal material flies have torn loose from the dacron fabric backing. The flies put a fair bit of stress on the dacron material and what has happened is that the stitch has ripped the dacron material and the flies have come losse * This has caused backrest cushion to lose its shape ,* required taking the fabric skin off the frame and removing the internal foam bags * Was able to resew the 2 sections back together and reinforce with leather strips to strengthen the join and re-create the middle internal flies to create the 2 separate compartments * Put the foam fill bags back into their compartments and re-adjusted * Replaced fabric skin back onto the frame,2020-01-04 18:55:57,Finalised_technician,Flys,External Force,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Natasha Smith,Marie Pollock,2
Wagga Wagga,WG,NSW,72829,2018-06-02,Barb,Maver,barbandsydney@bigpond.com,0427208132,2019-12-07 10:12:36,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,2700,590950001,802651,Foam padding on both sides of seat have moved to the outer sides leaving a big gap in the middle. When sitting on the lounge you can actually feel like you are leaning towards the middle and if you move to the middle you can feel that you are sitting on the wooden frame. My daughter is the main person to sit on the lounge and she is only average build so I don’t believe it is a weight issue. I’m not very happy as I have not had the lounge very long and expected It to last a lot longer than it has.,0.00,,,2020-01-04 08:28:58,Discount to Keep,,,,,,,Ben Stephens,,2
Prospect,PT,NSW Metro,73557,2019-07-26,Ma Lianabel,Torres,lee.yan_27@yahoo.com,0401449736,2019-12-17 17:21:47,BLACK - ORLANDO - Corner Lounge Suite with Ottoman.,2148,648460001,482446,The stitches are removed.,160.00,On inspection  the customer complained the top stitching was undone on the ottoman. The ottoman was very soft and young kids in the family which created a challenge to the top stitching.  Stitched up and run down the top stitches twice to secure the job.,job done,2020-01-04 18:50:51,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Ben Stephens,2
Campbelltown,CM,NSW Metro,73981,2019-11-08,Khiyam,Darab,maherkhiyam@gmail.com,0432829970,2019-12-26 14:20:23,LIGHT GREY - KELLER - 3 Seater,2560,603570001,829947,On the 25th December 2019 The seat has broken once I sat on it and caused be severe back issues once it broke on me.,0.00,,,2020-01-04 14:24:09,Reselect,,,,,,,Ben Stephens,,3
Fyshwick,FK,ACT,74013,2019-07-14,Alan,Warren,gaewarren@outlook.com,0402024013,2019-12-27 09:22:34,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,2550,590220002,40483,Stitching has let go on the seam.  Don't know.,0.00,,,2020-01-04 08:46:50,Finalised_no_technician,,,,,,,Ben Stephens,,2
Braybrook,BK,VIC,74102,2019-12-23,Illma,Obralic,ilma.obralic@hotmail.com,0478950184,2019-12-28 12:13:42,BLACK - ORLANDO - Corner Lounge Suite with Ottoman.,3040,648460001,130091,dust cover ripped,130.00,Customer complained that the dust cover under a 7 seater lounge has torn. As per the customer this is how they received the lounge. The damage may have happened during the transportation or at storage warehouse. There is no other damage in the lounge and can still be used. Likely manufacturer.,I have stapled the dust cover. All fixed customer happy,2020-01-04 18:48:41,Finalised_technician,Dustcover - torn,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Natasha Smith,Vaishnavi Ravichandran,2
Logan Central,LC,South QLD,74355,2017-07-08,Shehla,Nazir,manofgod64@hotmail.com,0423517898,2019-12-31 13:19:16,BLACK - MILLENNIA - 2 Seater Sofa,4118,579000001,319827,I personally do not know what has caused the problems  I began noticing that the leather on the couch was fading and leather on some areas of the couch was slowly ripping off.,0.00,,,2020-01-04 11:06:37,Reselect,,,,,,,Nicole Regester,,3
Osborne Park,OP,WA,74359,2019-01-14,Hafiz,Waqas,waqas2285@hotmail.com,0424230337,2019-12-31 13:38:55,BLACK - KENSINGTON - Recliner,6051,519500001,247802,The stitching is not of great quality. One day we observed a slight damage to stitching on the back seat which grew over time. We do not have any pets and recliner is not moved from it's location since we purchased it.,0.00,,,2020-01-04 12:10:22,Reselect,,,,,,,Leigh Gerry,,3
Campbelltown,CM,NSW Metro,74504,2019-11-08,Khiyam,Darab,maherkhiyam@gmail.com,0432829970,2020-01-02 15:13:42,LIGHT GREY - KELLER - 3 Seater,2560,603570001,829947,The seat for the sofa has also broken once I sat on it ( please see claim number 73981),0.00,,,2020-01-04 14:23:32,Reselect,,,,,,,Ben Stephens,,3
Glendale,WY,NSW Metro,74508,2019-07-26,Jessica,Malcolm,Jes_malcolm@hotmail.com,0425464291,2020-01-02 15:17:22,DARK OAK/WHITE - LE FRANSCHHOEK - King Bed,2264,540650001,802499,There is a crack starting at the top left of the bed head and the bracket on the same leg/side is not holding in place.,0.00,,,2020-01-04 14:43:10,Finalised_no_technician,,,,,,,Ben Stephens,,3
Auburn,AN,NSW Metro,74512,2017-04-30,Sonia,Adoncello,sonia.s74@bigpond.com,0409900098,2020-01-02 15:32:07,COFFEE - RUMPUS - Corner Lounge with Chaise,2140,417080002,887494,This was provided in the first email with all attachments,0.00,,,2020-01-04 15:17:28,Reselect,,,,,,,Ben Stephens,,3
