STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Townsville,TV,North QLD,71617,2018-11-26,Melissa,Smith,melissa.smith@mrrental.com.au,0405759269,2019-11-21 12:38:14,ESPRESSO - CRAWFORD - Recliner,4812,506590001,365459,The back part of the recliner is leaning back on 1 side. Feels like it is lose or going to completely fall backwards.,320.00,We made an appointment for 11.00 a.m. Wednesday 11/12/19. A reminder message was sent the previous day. On arrival at the customer's home  nobody was their. Tech called the customer who answered and said she got confused about the time and thought the appointment was in the afternoon. She said she would be home after 2.30 pm if he was able to come back. He told her that if he had time later that afternoon he would call her to arrange to come back. After finishing a job at 3.30 pm he called - no answer - so he left a msg.  He waited 10 minutes. Around 4 pm the customer called saying she was on her way home. However  he was already on his way to another job.  New appointment for inspection set for Thursday 12/12/19.  1. RHF single recliner: Backrest is very loose. LHF spine has snapped above KD bracket. Frame repair required to allows time for such a repair.  CF + R/Q + No Show (50) = 140,Return appointment 20/01/20 at 11.00 am.  Customer decided to go out shortly after arriving and asked the tech close the front door when leaving. Spine repaired with metal plates / splint repair method. Backrest now firm and at the correct angle to match other recliner.  Front door locked and closed.  CF + INT2 = 180  TOTAL = 320,2020-01-21 11:53:27,Finalised_technician,Frame,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
Townsville,TV,North QLD,73286,2018-11-05,Melissa,Smith,melissa.smith@mrrental.com.au,0405759269,2019-12-13 16:40:29,BLACK - KENSINGTON - 3 Seater Sofa,4812,519510001,364732,You can feel springs in the seat base. Seat base on the end sinks quite badly. It makes a noise on the end seat when you sit on it. Doesn't feel right.,240.00,Kensington 3STR  1.  RHF end seat cushion has collapsed at the rear.  Rear structural support timber that zigzag spring attach to  has  broken causing collapse.  Frame wood used is very minimal in its dimensions.  Due to this  it appears that only a small amount of force (e.g. sitting down a little heavily) would cause a failure.  2.  Broken timber has torn through dustcover as zigzags were released during frame failure.,Damaged wood removed and new timber set in place and secured. Zigzag springs reattached and new dustcover installed.  Repaired seat tested. All good  CF + R/Q + INT2 + INT3 = 240,2020-01-21 11:51:39,Finalised_technician,Frame,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Rose Tandy,2
Logan Central,LC,South QLD,73550,2019-03-17,Mark,Brock,kimjbrock@hotmail.com,0413821559,2019-12-17 15:32:26,LIGHT GREY - JUNIPER - 3 Seater Sofa,4132,548350001,341152,Hi  when we bought the lounge  it seemed fine. We then started to notice the cushion part was sinking when sitting on it. Now it is very uncomfortable to sit on. You can see how much it has sagged by the 3rd photo I sent  which is the 2 seater we got as well. No problems with that one. Hoping to hear from you soon Thanks Mark Brock,90.00,3s: 1. RHF and LHF seat foams lost memory and hardness  most significantly through centre of cushions  underlying suspension can be felt when seated  customer also complains of sore back after being seated. 2. Suspension lining failing allowing zigzag springs to dig up into the seat foams. - apart from the above  suite in very good condition  one small mark in central area of 3 seater backrest. - 2s in very good condition - Cm stated that he would much prefer to spend more money and upgrade to a better lounge.,Quote: - CF  QR - CF 1. supply and install new seat foams (plus additional materials) 2. supply and install new suspension lining and 2x HD foam column blocks above spreader rails.,2020-01-21 13:49:34,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Tianye Zhang,Richelle Suna,2
Mandurah,MN,WA,73664,2019-11-09,Willem,De Klerk,williedeklerk46@gmail.com,0466546639,2019-12-19 12:53:14,BEIGE - SAN MARCO - 3 Seater Sofa,6210,511290005,112706,This is not damage. It is a manufacture fault. Note the large gap between armrest section and seat section. This was immediately evident after assembling the unit but we had hoped it would close with use. In fact the gap has widened. Note the discrepancy between left and right upright/armrest sections. The right is narrower. Note also  that no person heavier than 85 kg has ever sat on this sofa and the seat section has normal reclining functions. It may be prudent to send one of your experts to come and inspect the unit ?  Thank you for attending to the problem. Dr. W de Klerk,200.00,Large gap between lhf legrest and armrest.  Gap looks bigger than it should be. This seems to be caused by 2 issues. 1- the arm rest frame is sitting lower than it should. Seems that holes and join bolts are positioned incorrectly causing this issue. Due to height only being out by 10-20mm redrilling holes is not viable due to frame integrity. 2- other visual issue also seems to be the legrest shape. The outer left side of legrest seems to be rolling inwards. This is positional and could be adjusted but would not be significant of an adjustment for client satisfaction.  Given that the armrest is in incorrect position and is not viable to reposition  the most likely resolution would be to replace lhf recliner.,Report only,2020-01-21 15:22:37,Discount to Keep,Frame,Design,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Leigh Gerry,Kaitlin Evans,2
Cairns,CN,North QLD,74311,2017-02-11,Paul & Vicki,Clarke,p.v.clarke@bigpond.com,0407763941,2019-12-31 08:51:01,BLACK - SAN MARCO - 3 Seater Sofa,4870,511290004,364669,The Leather is not the issue it is the lining on all 3 lounges is disintegrating and black lining falling off all lounges in sheets as can been seen on the first picture,210.00,,,2020-01-21 09:57:23,Discount to Keep,,,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,,3
Caringbah,CR,NSW Metro,74754,2018-08-19,Abdallah,Issa,Issa.abdallah@hotmail.com,0406467043,2020-01-05 09:17:14,LIGHT GREY - PHOEBE - Sofa Pair,2219,576750001,43690,The couch had a small loose thread on the top back of the 2 seater cushion and now the thread has completely torn.,160.00,On inspection  the customer complained the torn fabric on the middle of back cushions 2S.,Further inspection  the thread was broken and stitched up the undone seam to the satisfaction of the customer.  Job done.,2020-01-21 11:27:09,Finalised_technician,Stitching,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Kaitlin Evans,2
Townsville,TV,North QLD,74935,2018-02-24,Justin,Rowan,justinrowan@hotmail.com,0428222762,2020-01-06 17:26:47,CHARCOAL - CHASER - Corner Lounge with Chaise,3660,527490002,351546,The cushioning of the Chaise portion of the lounge has sunken  there is evidence that one of the springs have become loose and Or staples/screws have become loose. I am unsure of how these faults have been caused as it only became apparent as i pulled the modular lounge apart in preparation of our removals.,366.00,The customer pointed the seat of the chaise was collapsed and the springs looked broken. My internal inspection showed that the frame that holds the springs had pulled away from the frame. The fault would be considered a manufacturing fault,The frame was reattached using screws.,2020-01-21 11:40:38,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,AMY BLATCH,Richelle Suna,2
Osborne Park,OP,WA,75127,2019-04-21,Shailesh,Kerai,shailesh.kerai@hotmail.com,0434102112,2020-01-08 10:59:11,NAVY BLUE - BRIGETTE - 3 Seater Sofa,6055,633870002,248406,Brigette 3 seater sofa was recently replaced due to buttons easily coming off and stitch pulling away. The colour has started to fade.  The issue appears to be happening regularly suggesting product is faulty. I am seeking reimbursement as the sofa has already been replaced previously under warranty and the issue still happens.,180.00,,,2020-01-21 12:01:34,Reselect,,,,,,,Naomi Hughes,,2
Morayfield,MF,South QLD,75134,2017-08-21,BOB,ALLAN,bob.allan@hotmail.com,0417192218,2020-01-08 11:14:49,BLACK - MILLENNIA - 3 Seater Sofa,4521,579010001,980153,REF: Invoice # 358-980153  Hi One side of the lounge reclining action has failed. On moving the lounge out to check we found 2 bolts and 1 nut on the floor under the unit. My new address is: 269 Pedwell Rd Mount Mee Qld 4521 Home phone:  07 54982155 Please advise.  Regards Bob,270.00,Multiple issues with this suite.  1- Seated area leans to one side on LHF recliner of  three seater suite. Mechanism arm has collapsed. Weight rating for mechanism may not be suitable for customer’s weight. High use area wear and tear.  2- Footrest will not extend on electric recliner. Drive bar has snapped for the extender arms on same recliner.  There are three fastening bolts detached on the L bracket to the drive bar causing the drive bar to take all of the load and snap. Most likely bolts not tightened sufficiently in assembly.  3- Drive motor is damaged on same recliner. The broken drive bar has been catching on the seat support base causing the worm gear column to be loaded up under pressure and bending the outer column.   Suite is in poor condition with surface damage on upholstery.   PO Number: 015-2941998,I have called Amart Customer Care and spoken with MJ & Kaitlin and they have approved to repair the following:   1-Replaced mechanism in recliner. Customer satisfied with repair.  2- Supplied missing bolts and fabricated mounting holes to drive bar to mechanism. Customer satisfied with repair.  3- Replaced mechanism in recliner. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Motion 2 $80.00  2- Internal 3 $40.00 and 3- Electric 1 $60.00. Total invoiced excluding GST $ 270.00.,2020-01-21 11:46:51,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Virginia,VI,South QLD,75564,2018-09-08,Richard,Nadala,richard_nadala@yahoo.com,0466643234,2020-01-13 08:37:51,BEIGE - LANNISTER - Leather Electric Recliner,4018,577240002,511260,Hi Customer Care   My Lannister Electric Recliner leather issue came back again and this issue has been fixed by Leather Doctor twice already.  The issue first appeared after couple of months of using and with the leather itself. What the Leather Doctor done is just a temporary solution.   I request to have this recliner to replace rather than fix.,0.00,,,2020-01-21 11:26:32,Finalised_no_technician,,,,,,,AMY BLATCH,,2
Campbellfield,CF,VIC,75670,2019-07-15,Gulcin,Colakoglu,gulcincolakoglu@yahoo.com,0426199311,2020-01-13 18:07:37,LIGHT GREY - BRIGETTE - 3 Seater Sofa,3064,633870001,616158,Since we received the couches when sitting down it makes noises  suddenly the buttons has been falling out and its not that comfortable to sit down.,0.00,,,2020-01-21 15:31:14,Reselect,,,,,,,Leigh Gerry,,3
Townsville,TV,North QLD,75730,2019-02-14,Moira,Marteene,Moiramarteene@gmail.com,0490249556,2020-01-14 11:20:25,LIGHT GREY - KELLER - 3 Seater,4820,603570001,370594,The seat on one spot has caved in so you sit on the wood frame. The arm on the same side has a cracked wood frame. Unsure as to what caused the seat to cave in  it is used as much as other seats and they have no issues.,0.00,,,2020-01-21 08:20:11,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Mackay,MK,North QLD,75752,2017-07-17,Marcus,Diprose,sally.diprose@icloud.com,0408185380,2020-01-14 13:31:24,BLACK - ZAVIER - 3 Seater Sofa,4740,547280001,338082,Colour coming off in places  material peeling/flaking away & material underneath sofa disintergrating; unsure of cause due to loss of colour in un common places as well and peeling on arm rest of non frequently used side?,0.00,,,2020-01-21 09:02:21,Discount to Keep,,,,,,,Rebecca Parfitt,,3
Cockburn,CB,WA,75790,2020-01-01,Keith,Read,krea2534@bigpond.net.au,0438172705,2020-01-14 18:44:33,NAVY - HUGH - 2.5 Seater with Inbuilt Electric Recliners,6164,662040001,300222,one leg crooked on 2.5 seater at back - one bolt not put into base so leg swivels around,200.00,Customer has two legs that are loose,Inspected sofa   found two legs had bolts missing  I asked customer if she had bolts  she said delivery driver couldn’t fit them so they threw them in the bin  which has now been emptied When I looked close at legs a piece of leather was covering the hole  went to Bunnings got some more bolts and fitted  legs  are fine now,2020-01-21 11:56:48,Finalised_technician,Legs,Transport,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,Richelle Suna,2
Glendale,WY,NSW Metro,75820,2018-11-01,Jamie,Houghton,jamielhoughton@gmail.com,0432669721,2020-01-15 09:53:52,BLACK - KENSINGTON - Recliner,2290,519500001,788904,General wear and tear on single sofa seat and 3 seater lounge.,0.00,,,2020-01-21 10:35:12,Discount to Keep,,,,,,,Kaitlin Evans,,3
Bundaberg,BG,South QLD,75824,2017-11-03,Bradley,Storey,Baker-boyz2@hotmail.com,0431541503,2020-01-15 10:08:11,CHARCOAL - CHASER - Recliner,4670,510660002,533128,Tear in bottom of recliner leg  3 seater right arm rest is broken  recliner and one of the 3 seater recliner leg is hard to put in and come out sometimes. Thankyou for your time and please help ??,170.00,,,2020-01-21 12:34:48,Reselect,,,,,,,Richelle Suna,,3
Yamanto,YO,South QLD,75846,2019-07-29,Anthony,Woodforth,amwoodforth@gmail.com,0488142070,2020-01-15 11:56:17,BLACK - LANNISTER - Leather Electric Recliner,4305,577240001,751391,Leather started ripping under armrest. Believe this may be from stitching done incorrectly or too tight. Have two recliners and have no problem with the second one.,0.00,,,2020-01-21 13:18:57,Changeover,,,,,,,Olwen Silversides,,3
Prospect,PT,NSW Metro,75887,2018-08-13,Danny,Morgan,morgan00@bigpond.net.au,0418286916,2020-01-15 14:35:45,BLACK - ZAVIER - Recliner,2770,547290002,468179,general wear,0.00,,,2020-01-21 15:55:18,Discount to Keep,,,,,,,Nicole Regester,,3
Glendale,WY,NSW Metro,75923,2017-07-19,Taysha,Johnston,tevans1@live.com.au,0401867536,2020-01-15 20:05:31,DARK GREY - SPARTACUS - Corner Lounge,2325,512030004,760672,Recliner seat will not clip in properly. Recliner seat sagging and uncomfortable again. This is not the third time we have had this issue. I do not want it repaired. I want it replaced. Otherwise I will be contacting fair trading.,280.00,,,2020-01-21 17:05:26,Discount to Keep,,,,,,,Mahnaz Reza,,3
Gepps Cross,GC,SA,75967,2018-04-02,Bhaumick,Sheth,sheht263@gmail.com,0430506600,2020-01-16 11:09:54,SABER - Dining Chair,5109,590140001,1033720,Out of six Chair there are 3 chair where no good. Two with deep valley when you sit on chair and one with damage leg. You can see photos.  Please do reply.,0.00,,,2020-01-21 07:59:38,Reselect,,,,,,,Ben Stephens,,3
Logan Central,LC,South QLD,76035,2019-11-21,Benjamin,Croft,benjcroft@outlook.com.au,0421471429,2020-01-16 20:04:32,CHARCOAL - AVA - Queen Bed.,4124,661070001,348599,There is some fraying along the material. It is the foot board of the bed. It’s probably caused by poor manufacturing. There are similar but smaller parts along the headboard but aren’t as bad as this. It’s getting worse when making the bed and rubbing on it.   Wanting the footboard of the bed replaced.,0.00,,,2020-01-21 13:52:03,Changeover,,,,,,,Catherine Sal,,3
Morayfield,MF,South QLD,76043,2015-08-07,Amanda,Levett,aclevett88@gmail.com,0433995447,2020-01-16 21:51:24,CHARCOAL - SPARTACUS - 3 Seater Sofa,4504,512010001,946870,A white powdery dust is falling continuously out from underneath the couch. It is like the cushions inside are breaking down. When I am cleaning it up  it gets in my eyes and makes then itchy and red  I am worried about having my family sit on them as the dust can't be healthy to be around  Also the problem is happening to all 3 of my couches  the 3 seater and the 2 singles,0.00,,,2020-01-21 18:21:29,Discount to Keep,,,,,,,Mahnaz Reza,,3
