STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Glendale,WY,NSW Metro,112054,2016-11-07,Simeon,Canto,simeoncanto@gmail.com,0449955120,2020-12-02 14:11:05,CHOCOLATE - RADLEY MKII - Corner Lounge,2287,549000003,745332,recliner mechanism on left chair is faulty,170.00,Customer advised that the single recliner mechanism was leaning to the left  this is due to a bent mechanism.,Supplied and fitted a new mechanism supplied by the manufacturer.  The rest of the lounge is in great condition.,2021-01-30 16:13:36,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Richelle Suna,2
Bundaberg,BG,South QLD,112616,2016-10-26,Bruce,Prior,aussiebruce61@yahoo.com.au,0424808422,2020-12-10 09:44:02,CHARCOAL - SPARTACUS - Recliner,4670,512000001,518594,Submitted claim on customers behalf. Frame has collapsed again,320.00,1x single recliner mechanism has snapped on one side.  When we arrived he mentioned second single recliner was quite bent also. We told him we would order another mechanism and return to replace.,We ordered a mech and replaced it in one single recliner as that was the only issue in job notes. Returned and replaced second Spartacus mechanism  which is now operating smoothly.  Repairs complete,2021-01-30 11:06:34,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Angela Hyde,Richelle Suna,2
Townsville,TV,North QLD,112711,2020-07-11,Adam,Norris,adamnorris2018@gmail.com,0401626785,2020-12-11 16:05:54,DARK GREY - SPARTACUS - Corner Lounge,4818,512030004,402442,Not sure what has caused it as it has just had general use. Feel springs through the 3 seater which makes it very uncomfortable as they push into legs while sitting down  the recliner opens on an angle and one of the sides dip making it very uncomfortable also.,90.00,SPARTACUS CORNER LOUNGE:  2STR DOUBLE RECLINER  1. Both seats border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.  2. Both internal seat cushion linings pulling apart. New lining install needed. 3. Both seats legroll drooping: Underside construction fabric pulled away and not supporting legroll. Repair needed.  4. Both backrests loose.  2STR + Console LHF Recliner  1. Border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.  2. Seats legroll drooping: Underside construction fabric pulled away and not supporting legroll. Repair needed. 3. Mechanism bent - replacement mech needed.,Assessment  report and quote  REPAIR QUOTE:  CFx2 + M2 + LR1x3 + INT2x5 + Q/R = 1060,2021-01-30 16:08:48,Reselect,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Catherine Sal,2
Dandenong,DG,VIC,112856,2018-06-29,Fiona,Dawson,Patfeedawson@hotmail.com,0413139903,2020-12-14 11:16:56,CHARCOAL - CHASER - 3 Seater Sofa,3977,510670002,206350,Main beam across front of couch is broke. And also arm in recliner has snapped and coming away,90.00,Customer has brought up multiple issues more than on description. Issue 1: 3 seater middle seat timber frame top main support rail that supports zig zag springs has given away from plyboard supports causing seat to collapse  has also torn dust cover.frame  Has also torn through black material on both sides of seat cushion at front. Issue 2: 3 seater  RHF armrest has come loose  on inspection I found frame  plyboard to have failed and split on inside  causing main support rail to give way. Issue 3: 1 single recliner  metal shark teeth straps that connects leather look material to back are exposed and come loose at bottom. Issue 4: 3 seater RHF recliner back  metal shark Teeth strap tearing through leather look material.  Lounge suite was in good condition  however has some cat scratches.,Issue 1: needs major offsite repairs  complete frame reconstruction  and cut and sew ( machine stitching) to fabric sides. Dust cover replacement also. Cs2 x 2. Issue 2: needs medium frame repairs. Issue 3: needs replacement of shark teeth straps  complete pull apart of back is needed. Medium frame repairs needed. Issue 4: needs s1 repairs Most likely not viable for repairs,2021-01-30 16:47:40,Discount to Keep,Frame,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Angela Hyde,Kesaia Tavake,2
Beenleigh,BL,South QLD,113130,2018-10-03,Noel,Williamson,jackiewilliamson9@hotmail.com,0402490076,2020-12-17 13:51:13,CHARCOAL - ALFRED - Corner Lounge with Chaise and Recliner,4207,623160002,123290,The recliner chair doesn't work properly. It gets stuck going up & hard to put down,170.00,1. Rhf recliner  rhf side of mechanism f/rest extension catching on itself. Caused by excessively worn rivet holes and pivot points.  Apart from the above  suite in good condition.,1. Installed new 358 recliner mec supplied by Amart. tested successfully.,2021-01-30 16:30:21,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Rachel Coutlis,2
Cairns,CN,North QLD,113374,2019-09-12,Rohan,Hilyear,wisebryanr@yahoo.com.au,0447335182,2020-12-21 10:23:02,CHARCOAL - SENTINAL - 3 Seater,4870,625790001,3344258,Right-hand recliner in photo will not recline. Possible battery pack failure.,200.00,RHF recliner on 3STR isn’t working - headrest works. Footrest doesn’t. Checked all the cables etc for damage. Found that the button control panel is faulty. We did have a button control panel but it much be an older model as the connections are different. Have ordered a new button control panel,20/1/21 Picked up keys from Property manager/real estate.  Removed and replaced button control panel. Tested and working.  Returned keys to property manager/real estate,2021-01-30 16:55:52,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Richelle Suna,2
Joondalup,JP,WA,113401,2015-10-21,Tony,Barlow,tnybarlow@yahoo.com.au,0432610276,2020-12-21 13:14:53,BLACK - MICHELIN - Leather Corner Lounge,6038,533300001,833931,Switch not working to lower seat into the sitting position. Previous to this everything was working fine. These seats are in the cinema room which hardly gets used. I would really like to get this resolved asap please. Many thanks. Tony,130.00,LHF recliner stuck in the open position  Trigger buttons and control box not working  Suite clean and well looked after,Trigger buttons and control box replaced  Recliner tested - working,2021-01-30 16:36:04,Finalised_technician,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Richelle Suna,2
Braybrook,BK,VIC,113502,2018-12-06,Glen,Borg,glen.pborg@hotmail.com,0423629053,2020-12-22 12:33:56,LIGHT GREY - ALFRED - Fabric Recliner,3023,584770002,114336,The recliner is sagging on the left hand side as you can see buy the pictures there is a considerable gap from the right hand side and left hand side you can tell but the gap between the floor and the bottom of the recliner,240.00,Inspected to find mechanism on recliner 1 had completely collapsed.,1. Arrived to fit supplied mechanism  to find out that the supplied mech was incorrect. 2. Ordered a new mech. 3. Returned to fit the newly supplied mechanism.,2021-01-30 16:15:26,Finalised_technician,Mechanism,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Angela Hyde,Rachel Coutlis,2
Logan Central,LC,South QLD,113507,2017-09-15,Melissa,Mckinley,melmshane@hotmail.com,0477543669,2020-12-22 13:03:08,GREY - JAXON - Recliner,4132,563760001,322621,The two single recliner s have trouble closing them up they are very stiff  they have been like that since I purchased it.  This morning I have noticed the stitching is coming apart at the back of recliner fabric and I'm not sure on how this has happened I'm pretty sure it was not stitched up properly.,320.00,1. 1st R  f/rest not closing adequately  failing to lock in closed position without application of excessive force.  Cm said it had been like this from new  likely due to faulty mechanism. 2. 1st R  stitching failed along rhf outside of h/rest. 3. 2nd R  f/rest not closing adequately  failing to lock in closed position without application of excessive force.  Cm said it had been like this from new  likely due to faulty mechanism or damage in transit (found damage to base rails indicative of having been dropped from a significant height).  Apart from the above  suite is in very good condition.,1. Installed new mechanism supplied by Amart.  2. Repaired stitching. 3. Installed new mechanism supplied by Amart.,2021-01-30 16:22:56,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Rachel Coutlis,2
Mackay,MK,North QLD,113659,2020-11-13,Andrew,Gaffney,gaffney_electrical@hotmail.com,0400720048,2020-12-24 21:34:54,MID-GREY - HERCULES - Electric Recliner.,4740,660950001,394343,The USB outlet on the chair has stopped working  the chair controls work fine just not the USB port. Have checked all cables and they are still all plugged in and are secured.   Have attached 3 photos  first one of a phone plugged into the faulty USB port with phone not charging  second of my other chair charging the same phone and the last one of the chair,130.00,The customer had a concern with the electric USB charge point on the controller not working on a single recliner.  All other functions worked  only the USB charge function did not.,I removed the plastic surround and took out the two screws holding it in place. The model number of the controller is  MLSK65-H1.  I had the same model controller in my electrics box.  I tipped the recliner forwards and disconnected the wires for the controller. The faulty controller was removed and the replacement installed.  The wires were connected and zip tied into place.  The screws to affix it were replaced  along with the plastic surround.  The USB charge function was tested  it worked properly.  All other functions on the controller worked also.  The customer was happy with the repair.,2021-01-30 17:13:54,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Alicia Lahey,2
Prospect,PT,NSW Metro,113789,2020-02-20,Alvin,Santiago,Santiago.markalvin@gmail.com,0451117897,2020-12-28 10:38:17,MID-GREY - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,2761,672000003,491490,The right side recliner does not recline when somebody is sitting. Tried to recline without sitting the chair does recline.,170.00,- Attended customers residence to replace mechanism. - Upon inspection for LHF mechanism had dropped from correct position and bent. This caused the mechanism to be difficult to open. - Likely Cause - Manufacturing - Lounge was in clean used condition,- Replaced mechanism.  NOTE  No tag on lounge.,2021-01-30 16:27:00,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Natalie Mitchell,2
Townsville,TV,North QLD,113810,2020-12-14,Kate,Huynh,kate78aus@gmail.com,0432793248,2020-12-28 14:20:00,NAVY BLUE - NIXON - 4 Seater Sofa with Chaise,4815,672210003,405237,Dust cover received with hole  pieces not lining up properly,170.00,NIXON - 4 Seater Sofa with Chaise  Purchase date 14.12.20  1.  Chaise unit:  5cm hole in dustcover noted on delivery.  Customer not happy.  2.   3STR and Chaise unit not connecting correctly. Issue with connector brackets.,New 150gsm construction fabric dustcover installed.  Adjustment to position of connector brackets to get proper alignment. Units now joined together. Customer satisfied with the results. No tags on lounge.  CF + R/Q + INT3(x2) = 170,2021-01-30 17:23:13,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Jodie Weir,2
Tweed Heads,TH,NSW,113876,2017-01-19,Anne,Wright,cbcwright1@optusnet.com.au,0418756287,2020-12-29 10:04:11,BROWN - ASHLEIGH - 2 Seater Sofa,4223,534670001,227919,The underneath lining has totally deteriorated on one of the two sofas we purchased.  Both sofas are in the same room  The top upholstery is fine but for weeks now we find black crumbling material on the floor daily.  We tilted the sofa and found all the underneath lining just flaking away.  When we lifted the other sofa  it was perfectly ok.,170.00,The Dust cover was disintegrating as per claim This is over two recliners us foot rests,Replace the dustcover on two recliners Both Mechs needed to come out and the foot rest needed to be done Please see quote for adjustment,2021-01-30 16:45:11,Finalised_technician,Dustcover - torn,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Angela Hyde,Jason Giillians,2
Ballina,BA,NSW,113886,2016-10-05,Donella,KINNISH,dkinnish@rnd.com.au,0411378998,2020-12-29 10:50:01,IVORY - CENTURIAL - 2 Seater Sofa,2480,547140002,185845,We have two (2)  two seater lounges  both dust covers on both lounge's at the lounge base are deteriorating and falling onto carpet.  One lounge is significantly worse than the other.  The third lounge  a three seater appears to be OK and the dust cover appears intact.,220.00,dust covers disintegrating.,replaced on  both  2.5 seaters,2021-01-30 16:24:01,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Angela Hyde,Catherine Sal,2
Townsville,TV,North QLD,113905,2019-08-18,SANDRA,GOLDSWORTHY,sandra.goldsworthy@bigpond.com,0407630428,2020-12-29 11:50:03,JET - ASHLEIGH - Electric Recliner,4806,534610001,383902,1. LHF ARM HAS SCREWS POKING THOUGH NEAR SEAT PAD   2. WHEN RECLINING THE BACK DROPS,260.00,Ashleigh Electric Single Recliner  Purchase date: 18.08.19   This customer lives about 1 hour 20 mins south of Townsville.   1. LHF single recliner used by Mrs. Goldsworthy. Rear of seat cushion sinking and not providing support - especially when reclining.  Booster foam needed.  2. LHF armrest: screw end tips can be felt through upholstery - unseen area when chair is in up-right position.,1. High density booster foam install into rear of seat cushion area. Customer tested seat cushion and was satisfied with the result.  2. Internal armrest repair done previous service call.   Screws removed and slightly shorter ones installed. Problem corrected. NO CHARGE  CF + R/Q + INT2 + Travel $60 = 260,2021-01-30 17:24:59,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Rachel Coutlis,2
Fyshwick,FK,ACT,113991,2019-08-11,Catherine,Konkoly,ckonkoly@goodstart.org.au,0421154333,2020-12-30 09:25:01,DARK GREY - ORWELL - 3 Seater Chaise (RHF),2620,649300002,41691,Springs seem to have been damaged/broken at end of chaise,200.00,The foam near the chase had come loose  not enough length by the manufacturer.,Added extra foam and secured foam underneath the frame  repaired as was straight forward and customer wanted repair to happen,2021-01-30 16:35:10,Finalised_technician,Foam,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Angela Hyde,Mahmoud Jeblawi,2
Capalaba,CA,South QLD,114007,2020-08-14,Darren,Ferguson,darrenferguson1112@gmail.com,0457070837,2020-12-30 10:46:51,BLACK - JULIUS - Electric Recliner,4121,643550001,451974,When putting chair up and down reclining it is rubing and mechanism clinking.?,130.00,On inspection; The mech when opening and closing was making a clicking noise  The problem was that one of the mech arms was slightly bent. Otherwise recliner in good condition.,Inspection and report; Realigned the mech and straightened the bent arm. No more clicking noise. Cm very happy.,2021-01-30 10:15:10,Finalised_technician,Mechanism,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Catherine Sal,Rachel Coutlis,2
Toowoomba,TW,South QLD,114028,2019-12-13,Jay,de Leeuw,jayyyy@live.com.au,0401861336,2020-12-30 13:34:46,DARK GREY - SPARTACUS - Corner Lounge,4350,512030004,397593,Front cushions on the edge of the lounge have started to come away and expose springs underneath. The Single recliners leg rest mechanical arm has started to bend causing the leg rest to sag to one side.,315.00,LHF recliner on 2 seater console unit leaning heavily to LHF side due to failed mechanism LHF recliner on 2.5 seater unit  had failed pocket springs (foam had collapsed at front of legroll,Supplied replacement mechanism had 2 RHF sides  returned to workshop to get another 4311 mechanism with the correct side and completed the replacement of the faulty mechanism. Tested fine on completion  Removed failed pocket spring cell from LHF recliner and fitted supplied replacement. Tested fine on completion.  Customer not present on completion of job.,2021-01-30 16:20:48,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Angela Hyde,Rachel Coutlis,2
Cockburn,CB,WA,114050,2020-04-30,MAYURDAN,VARSADA,MKVARSADA@GMAIL.COM,0430000486,2020-12-30 16:16:42,COFFEE - NIXON - 4 Seater Sofa with Chaise,6170,672210005,301378,stiches have come off from back top.,220.00,Stitching coming undone on the back side of RHF backrest on the 3 seater were backrest cover  meets backing board cover  right on the corner.,Stitched back on.,2021-01-30 15:32:50,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Catherine Sal,Rachel Coutlis,2
Melrose Park,MP,SA,114394,2012-07-11,Cheryl,Arthur,cheryl.arthur65@yahoo.com,0427266181,2021-01-04 12:20:13,CHOCOLATE - KONGO - 3 Seater (built in Recliners) + Recliner + Recliner,5043,448630001,852022,The chair will no longer recline as the metal cord has snapped from underneath (as shown in the picture with the cord on the chair),110.00,Trigger in single recliner had broken,replaced trigger,2021-01-30 17:03:11,Finalised_technician,Trigger/Cable,Normal Wear & Tear,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Catherine Sal,Richelle Suna,2
Rouse Hill,RL,NSW Metro,114722,2018-12-26,Pavana,Sreesha,pavana.sreesha@gmail.com,0451819800,2021-01-06 21:59:28,BLACK - KENSINGTON - 3 Seater Sofa,2769,519510001,6109,A wide gap has formed between the sitting piece and the back rest. It's because the structure that supports the back portion has started giving in. The back rest has started getting looser and moves back and forth. The back is gotten wider day by day. I used to keep a pillow but now the pillow slips through the gap  it's that wide.,90.00,- Attended customers residence to perform report. - Upon inspection found seat back not sitting correctly. This is because the lower frame that holds the seat back together has broken in two spots. - Likely Cause - Manufacturing - Lounge was in clean condition,- Seat back can be fixed by replacing the broken wood  this is an offsite major frame repair.  NOTE  Have added repair notes to quote for review. Thank you.,2021-01-30 17:17:37,Finalised_technician,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Marie Pollock,Rachel Coutlis,2
Springwood,SW,South QLD,116610,2018-10-18,Peter,Turner,Pc.turner1971@gmail.com,0466249777,2021-01-27 17:41:38,BLACK - OPTIMUS - 3 Seater Sofa,4127,625820001,226126,The black coating is peeling off and wearing away,0.00,,,2021-01-30 09:36:39,Reselect,,,,,,,Richelle Suna,,3
Campbellfield,CF,VIC,116617,2019-12-12,Robyn,Brown,foggie73@hotmail.com,0413935576,2021-01-27 18:58:09,BLACK - MICHELIN - Leather Corner Lounge,3764,533300001,621541,Honestly not too sure wat has caused it...  its only on the corner piece... the leather has bubbled  in 2 different places...,0.00,,,2021-01-30 09:57:08,Reselect,,,,,,,Richelle Suna,,3
Helensvale,HE,South QLD,116661,2019-09-22,Susan,Brown,susan@helpingminds.com.au,0466309352,2021-01-28 12:13:50,BEIGE - THEODORE - 3 Seater Sofa,4212,577530002,456309,leather is peeling away and the coach firmness is week,0.00,,,2021-01-30 10:26:01,Reselect,,,,,,,Rachel Coutlis,,3
Ballarat,BT,VIC,116763,2018-09-11,Alan,Wolstenholme,sue_wolstenholme@yahoo.com.au,0439672137,2021-01-29 15:35:16,BLACK - KENSINGTON - Recliner,3350,519500001,137758,both recliners cracked,0.00,,,2021-01-30 17:07:57,Reselect,,,,,,,Richelle Suna,,3
