STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Dandenong,DG,VIC,103009,2019-10-07,Nick,Manze,nmanze@exemail.com.au,0427175184,2020-08-03 12:55:14,CHARCOAL - SENTINAL - Electric Recliner,3984,625770001,230500,The stitching on the zipper has not been done correctly or the metal frame has caught a loose thread and result is that it has come apart .  Also the movement of the chair seems to be loose and some time gets stuck.,190.00,All issues on same single electric recliner. Issue 1: material underneath legrest area torn along zippers causing foam to fall out. Issue 2: seat cushion has lost a large amount of support for age of recliner  on inspection I found that fixed foam insert had compressed quite fast for age of recliner. Issue 3: reclining on angle and mechanism making loud creaking noise. Twisted mechanism  mech has dropped on RHF back corner. Mechanism also making clunking noise when opening. Recliner was in very good condition.,Issue 1: needs multiple stitching repairs. Issue 2: needs booster foam repairs int 2 Issue 3: needs m2 mechanism replacement  mechanism needs to be ordered. Customer not happy about repairs and wants replacement of single recliner  customer has told me all issues have been like this since recliner was only few months old however due to Covid-19 he has had to wait for a long time to get this addressed. Please contact customer to resolve.,2021-01-04 17:24:11,Changeover,Cut/Tear,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Angela Hyde,Nicole Regester,2
Oxley,OX,South QLD,110990,2018-06-17,Sarah,Jenner,shanedolheguy@gmail.com,0404427239,2020-11-18 07:41:23,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4132,512010003,448514,Foam is collapsing on the 51201 3 seater and one of the 51200 singles. They hve not been mis-used  general wear and tear.   We also purchased the 58061 so would also like to look at utilising this,90.00,Single recliner 1. Front foam on single recliner has collapsed and customer can feel wire from pocket springs. Foam has lost its memory.  2.5str 2. Front foam on RHF recliner has collapsed. Customer can feel springs protruding. Front foam has lost its memory. 3. Knee roll lining has torn on RHF recliner as a result the knee roll foam is no longer secured in the bolster.  4. Stitching on front of seat has unravelled on LHF recliner. Stitching repair required. 5. Pocket spring on LHF recliner has failed  as a result spring has protruded through the support lining. New pocket spring and support lining is required.  Apart from listed issues  lounge appears to be in good condition.,CF+QR Quote: CF+ 1. INT2 - Pocket spring supplied by amart 2. INT2.- Install new front foam 3. LR1 4. S2 5. INT2 x2 - Pocket spring and foam surround supplied by amart  install new lining suspension.,2021-01-04 12:27:37,Changeover,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Richelle Suna,2
North Lakes,NS,South QLD,113101,2018-10-25,Garry,Dingley,dingleyclan@hotmail.com,0427392561,2020-12-17 09:42:43,BROWN - ASHLEIGH - 2 Seater Sofa,4509,534670001,237865,Bracket fixing spring to front of chair snapped and spring is. bent out through cover,200.00,Zig zag spring detached on RHF recliner of 2 seater suite. Saddle clip used to fasten spring to seat frame has broken under seated weight. Faulty materials.   Suite is in good condition.,Reattached zig zag spring using saddle clip and screws. Replaced dustcover. Customer satisfied with repair.,2021-01-04 15:15:37,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Angela Hyde,Rachel Coutlis,2
Cairns,CN,North QLD,113111,2018-12-16,Trisha,Beddoes,eliteelegance@live.com.au,0404539587,2020-12-17 11:30:06,DARK GREY - SPARTACUS - Corner Lounge,4878,512030004,411013,The underneath of the foot rest seems to be tearing and the footrest has sagged on one side. It has never seemed to sit right and has always seemed to be hard to lift and put back into place,170.00,RHF recliner mechanism has bent extending arms,Removed and replaced mech. Tested and working,2021-01-04 15:17:16,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Rachel Coutlis,2
Capalaba,CA,South QLD,113151,2020-09-11,Leanne,Armstrong,leannearms@gmail.com,0450252017,2020-12-17 16:19:03,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,4179,583610001,451536,The trigger on the 3 x seater right hand side when sitting isn't working anymore,110.00,,,2021-01-04 14:35:05,Finalised_no_technician,,,,,,,Rachel Coutlis,,2
Auburn,AN,NSW Metro,113204,2017-11-26,Jane,Van Munster,janeippo@gmail.com,0434612483,2020-12-18 13:56:02,LIGHT GREY - PHOEBE - 3 Seater Chaise,2040,576740001,901356,Stitching has come up done between the back cushions and frame of the couch,180.00,Product Details: 576740001 LIGHT GREY - PHOEBE - 3 Seater Chaise Time since purchase: 3 years  0 months  3 weeks Name on order: Jane Van Munster Purchase date: 26/11/2017 Store Name: New South Wales - Auburn Sales order: 390-901356  Issue description Stitching has come up done between the back cushions and frame of the couch  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 LR1 - LEG ROLL / MULTI STITCH - Stitching of New Panel under Leg Roll  or Multiple Stitching $90.00 1 $90.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $180.00,On inspection  the customer complained torn fabric cushion on the middle of 3S.  Further inspection  the thread was torn and exposed the underlying fabric and linen. Stitched up the 3 way corners and then all the way to close the torn area to the satisfaction of the customer.  Job done. Cost $180,2021-01-04 14:45:26,Finalised_technician,Stitching,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Richelle Suna,2
Cockburn,CB,WA,113585,2020-05-19,Natalie,Lear,natlear1@gmail.com,0403160769,2020-12-23 14:01:27,CHARCOAL - SENTINAL - 2 Seater,6171,625780001,306256,Stitching has come undone underneath the foot rest and the foam cushion is exposed.,240.00,LHF sofa leg-roll stitching coming loose from the RHF side.,Stitched back,2021-01-04 13:47:23,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Rachel Coutlis,2
Cockburn,CB,WA,113848,2018-08-19,Kylie,Godden,Kyliegodden89@hotmail.com,0466643944,2020-12-28 20:27:14,ESPRESSO - CRAWFORD - 3 Seater Sofa,6168,506600001,277554,The couch is now just lumpy and very uncomfortable. Cannot sit on it comfortably at all. I don’t know what could’ve caused it as we only use the couch mainly for guest generally me and my son use the recliners. They seem to be going fine and they’ve had much more use. It’s at the point that people don’t like sitting on the couch because it’s so lumpy uneven and uncomfortable.,90.00,Seat cushion springs protruding from the seats of the 3-seater which is uncomfortable to sit.  Foams around the pocket springs have compressed causing the spring to protrude forming lumps/humps on seats. Looks like foam used by the manufacturer is of poor quality.  However  I think some force might have been used to push the foam/springs from one side of seat causing the springs to protrude upwards forming distinctive humps on the two side seats  it looks like someone might have been sitting side ways on the 3 seater and tucking their feet between the two seats while pushing the foam/springs causing humps.,To repair this  all 3 seat cushions need to be replaced with good quality foam (not to use pocket springs). Sofa needs to be taken aware for repair. Dust cover also needs to be changed.  Cost breakdown estimate $550+GST plus call-out/pickup & drop-off.,2021-01-04 12:06:13,Reselect,Foam,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Rachel Coutlis,2
Preston,PN,VIC,113944,2020-12-28,Peter,Crocker,preston@amart.furniture.com.au,,2020-12-29 14:30:18,GREY - KIPTON - Recliner,3081,694630001,862505,no visible damage,110.00,The customer pointed out they were having trouble keeping the recliner footrest closed. I tested it and it worked fine. It’s is new and may loosen up with further use. It seems the customer doesn’t have as much strength and finds it difficult to close,I oiled the mechanism but because it’s new it may take some time to become easier for the customer to close.   There aren’t any manufacturing faults with the recliner,2021-01-04 10:17:53,Finalised_technician,Mechanism,No Defect,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Jill Byrne,2
Coffs Harbour,CH,NSW,114146,2019-12-26,Karen,Ireland,Kaz2mick497@gmail.com,0401057856,2020-12-31 18:14:58,DARK GREY - SPARTACUS - Corner Lounge,2450,512030004,254761,On both the chair and the lounge the seat area has sunken and the springs feel like they are poking up and when you sit on them you can feel the springs under your legs and your bottom feels like it is sinking towards the back of the seat. The cause of the damage would be a fault in the seats of the lounge as it is only 2 seats while the others are ok at the moment.,0.00,,,2021-01-04 11:09:56,Changeover,,,,,,,Kesaia Tavake,,3
West Gosford,WD,NSW Metro,114211,2020-12-21,Brooke,Gourley,brook3y@outlook.com,0402599353,2021-01-02 09:34:26,CHARCOAL - SENTINAL - 2 Seater,2250,625780001,707242,Lounge is getting no power  it was working up until this morning we have tried swapping the power cord with our Sentinel 3 seater and still no power.,0.00,,,2021-01-04 12:35:01,Changeover,,,,,,,Rachel Coutlis,,3
