STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Bankstown,BN,NSW Metro,127386,2021-02-13,Natalie,Grimm,natalie.grimm@hotmail.com,0415308635,2021-06-26 09:41:48,GREY - FORTEO - RHF Corner Chaise with Electric Recliner,2049,676320001,934409,The extendable leg-rest is catching on part of the frame as it opens and closes  causing it to judder and not close completely. The couch has been great until now  and I am unsure of why this has occurred.,240.00,Product Details: 676320001 GREY - FORTEO - RHF Corner Chaise with Electric Recliner Time since purchase: 0 years  4 months  2 weeks Name on order: Natalie Grimm Purchase date: 13/02/2021 Store Name: New South Wales - Bankstown Sales order: 400-934409 Download file Issue description The extendable leg-rest is catching on part of the frame as it opens and closes  causing it to judder and not close completely. The couch has been great until now  and I am unsure of why this has occurred.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $90.00,ON inspection  the customer complained LHF recliner making noise. Further inspection  the mech (label 2871B) was bent to be replaced. Spare part ordered for next visit. Cost of repairs $240+gst  ** 14/9/21 Replaced mech for the LHF recliner to the satisfaction of the customer. Job done.,2021-09-14 15:06:48,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Angela Hyde,Naomi Hughes,2
Gepps Cross,GC,SA,128919,2015-01-22,Michelle,Hinter,hinter4@bigpond.com,0417761189,2021-07-15 16:23:41,BLACK - MATHESON - Corner Lounge with Chaise,5025,512210001,933874,Spring has given away within the seat and collapsed - I spoke with the warranty department who gave me the original purchase details as the original receipt can not be found.,440.00,A zigzag spring has snapped.,Installed new zigzag spring. Packed seat back in to shape.,2021-09-14 16:51:04,Finalised_technician,Zig Zag Springs,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Brenda Stewart,2
Yamanto,YO,South QLD,129574,2019-08-24,Emma,Bentley,emmajane0023@gmail.com,0422955324,2021-07-25 15:11:30,DARK GREY - SPARTACUS - Corner Lounge,4301,512030004,752251,1. on the right hand side chair  fabric has detached from recliner section. We are unsure what caused this as we are very careful with our chairs  we suspect just a common thing that happens over time due to wear and tear.  2. on both recliners in the stitch section (provided in photo) spring is poking out into the fabric causing it to be very uncomfortable to sit on which unfortunately you cannot see in the photos as it is still within the chair but when you touch it you can definitely feel them poking out. We believe once again this is general wear and tear from sitting on it and opening the recliner over time.,450.00,On inspection the customer complained that the springs were poking through on both seats . Good is due to the foams collapsing around the inner springs. To repair requires replacing the inners on both seats .  Also customer complained that the fabric was bulging on the rhf seat. This is caused due to the lining tearing  to prevent this being a big repair and taking to the workshop I can fit tie downs to the footrest to hold this in position  this is not the correct way to repair but the cheapest   I’ve done this several times on these lounges. I would deem these manufacturing faults,ACTION TAKEN/REPAIR REQUIRED  Repair requires 2 large inners QUOTE (use below pricelist as guide)  Int2 x2 $220 Cf $70  14/9 repaired as quoted no further actions required Tie downs s2 $70,2021-09-14 13:07:06,Finalised_technician,Pocket Springs,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Naomi Hughes,2
Benowa,BE,South QLD,129870,2019-03-16,Betty,Guysu,bguysu@gmail.com,0424611516,2021-07-29 12:26:20,NAVY - ELEMENT - Corner Lounge with Chaise,4215,548670004,551136,1. The back slate of the couch pushes in. 2. Both middle seats on each couch sink in when sitting on it.,90.00,Seat cushions not providing support in same place of both sections  customer suspected frame damage. More frame damage in the back of the lounge that can be felt from the outside.,Thorough inspection. Frame damage to back of lounge needs to be taken to workshop to replace. Cushion issue not frame related. Numerous string flies snapped between seat cushions which has led to mis-shapen surface fabric as well as hessian between zigzag springs and foam has split causing foam to split between springs. Also needs to be taken to workshop for pull down and re-build of seat cushions and flies.  Quote adjusted. Repairs declined.,2021-09-14 10:28:37,Discount to Keep,Frame,Design,Leather Doctor Main Beach,THE LEATHER DOCTOR,Colin,Thomas,Angela Hyde,Jessica Kyle,2
Caringbah,CR,NSW Metro,130060,2020-09-22,Albert,Bass,alik.bass@gmail.com,0416041032,2021-08-01 12:49:32,LIGHT GREY - SPARTACUS - 2 Seater Sofa with Console,2229,649280001,67992,The back cushions are uneven and causing back pain. The Spartacus recliners cushions are even and we have no issues with them.,540.00,On inspection of the lounge it was identified that the seat cushions were sitting lower on the outside rear corner of both the LHF and RHF seats on the 2 seater section.  Further to the seat cushion issue  in the reclined position  both seat backs appeared to be twisted making them lower on the outside of the seat backs as compared with the centre.  I recommend replacement of both seat cushions to ensure no memory loss in the cushions as well as replacement of both seat mechanisms which appear to be twisting.,Quoting on 2 x mechs and 2 x spring foam cushions. 13/09/2021 - Returned to CM's home.  Removed both of the mechs on the two seater lounge.  Replaced with new mechs.  Removed both seat spring foam cushions & replaced with new spring foam cushions.  CM mentioned that the foam on the lumbar support of the seat backs  on the outside sections closest to the arms  was flat & causing the CM's to have a sore back.  I removed both backs & dust covers to have a look inside the seat back foam areas.  On the LHF seat back there was some tearing in the black material which holds the padding bag in place.  I added some additional padding to boost the area lacking in support.  I did the same for the RHF side seat back.  CM tested and felt it was somewhat better.  If the problem persists  it must be noted that webbing or zig zag springs may be required to hold the lumbar support padding in place.  This is quite a large area with no support for the foam. I have not charged for this.,2021-09-14 13:22:17,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Angela Hyde,Troy Baldwin,2
Mackay,MK,North QLD,130393,2018-08-18,Jason,Lester,jasonalester@gmail.com,0437425604,2021-08-05 14:35:50,BLACK - SAN MARCO - Electric Recliner,4740,547330001,361657,Photos show missing bolts and broken bar to under carriage of lounge chair. These missing and broken parts do not allow the lounge chair to operate.  Have no idea to how the bolts are missing or how the bar has broken.  No nuts or bolts have been seen under the lounge chair on the floor.  Since brand new the lounge chair has only been positioned in the one location.,390.00,The customer had a concern with the mechanism breaking on one of their single recliners.  Upon inspection the mechanism had dropped  and the drive bar had snapped. One of the motor arms had come loose  causing the actuator to push unevenly on the drive bar and break it.  I inspected the rest of the lounge suite for any issues. The customer and his wife prefer the single recliners. The other single recliner mechanism has dropped also.  The 2 seat lounge is in excellent condition.  2 mechanisms and a drive bar are required for this repair.  08/09/2021 I arrived at the customers house to complete the repair of replacing both mechanisms  and a drive bar on the customers single recliners.  I removed the backrests and laid the bases upside down. I disconnected the footrest from the mechanisms  and the mechanisms from the seat bases.,Both mechanisms were then disassembled and replaced side by side. The replacement drive bar was installed with the new mechanism. Once assembled  the mechanisms were tightened and bolted to the seat bases. The footrests were reattached to the mechanisms. The backrests were clipped back on after the KD brackets were tightened.  I inspected the 2 seat lounge and checked all the mechanism bolts were tight.  When I was testing the recliners  I noticed a power pack/transformer box was open and damaged. I replaced this with a new one. Both recliners were fully operational.,2021-09-14 13:02:19,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Jessica Kyle,2
Oxley,OX,South QLD,131001,2020-05-02,Tracy,Goodwin,goodyt@optusnet.com.au,0435754055,2021-08-15 09:02:17,RAISIN - NIXON - 4 Seater Sofa with Chaise,4300,337650001,495682,THIS IS THE THIRD TIME I HAVE SUBMITTED THIS REQUEST NOW.  Please confirm I DO NOT have to resubmit again for a fourth time.  The seat in the picture has given way in the middle. you can clearly feel the difference when sitting on another seat.  The seat has not been jumped on or abused.  Please note whilst this was ordered in May these items where not received until August.,90.00,Foam on lhf seat has started to decompress  this is causing the customer to feel the timber frame along the front of seat. Further investigation I also found that the foam is also falling out from between the timber rail and kick board. Customer has advised that she does not want it repaired and would like a different option,Front foam will need to be removed and replaced and the shape of foam has already been compromised,2021-09-14 15:58:52,Changeover,Foam,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Troy Baldwin,2
Oxley,OX,South QLD,131600,2020-06-21,Donna,Porter,donnaporter99@gmail.com,0413901084,2021-08-23 17:56:05,CHARCOAL - SENTINAL - 2 Seater,4110,625780001,499024,The back rest is loose and have excess movement compared to the other chair and the seat part seems to have sunk.  Unable to upload a video to show the movement in the back of the chair,130.00,The back rest is loose and have excess movement compared to the other chair and the seat part seems to have sunk. Unable to upload a video to show the movement in the back of the chair,On inspection customer showed me that the back rest of the LHF seat of their three seater lounge is loose. On further inspection i found that the KD brackets on both sides have gone very loose causing the backrest to wobble. I have been supplied a mechanism by the manufacturer but this part was not needed to rectify this problem. I have tightened the KD brackets which has fixed this issue.,2021-09-14 09:11:44,Finalised_technician,KD Brackets,Normal Wear & Tear,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Angela Hyde,Naomi Hughes,2
O'Connor,OR,WA,131640,2017-02-25,Paul,Robinson,robbos2@iprimus.com.au,0410519440,2021-08-24 11:51:06,BLACK - MILLENNIA - 3 Seater Sofa,6164,579010001,123476,1. The headrest on the left (facing lounge) isnt moving. You can hear the motor running when you push the button but it doesn’t move.  2. A bracket under the right chair has snapped causing  the chair  to not open and close properly.  3. The leather covering on the right chair has deteriorated terribly. There has been no substances or cleaning agents applied. The left chair is absolutely fine though?,320.00,The customers pointed out three issues  1- the recliner RHF mechanism is bent  2- the drive bar has snapped and drive rails are bent  3 - The headrest LHF mechanism has come lose  4- The fabric is showing signs of wear and tear and lack of maintenance  this is not a manufacturer issue .,Repair the headrest  Installed new recliner mechanism  The new drive bar was 4 cm too short. I had to custom make a new drive bar from a blank,2021-09-14 13:13:44,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Brenda Stewart,2
Townsville,TV,North QLD,131741,2020-02-07,Baskar,Jayaram,drjbhaskar@yahoo.co.in,0434035000,2021-08-25 14:19:47,BLACK - CANNON - 3 Seater with Inbuilt Electric Recliners.,4814,661190001,394895,The outer most layer  I think leather is peeling off itself. Mainly at the edges  stitches margins as in the pics. The stitches is also giving up by itself. We are using the recliner very gently and carefully. Sad to see this happening just  less than after 1.5 years of purchase. I am worried that it might get worse in coming days.  We only clean with warm water. I don't think anything has caused this damage. It's all by itself. I guess the substandard quality of the leather is the reason. Would appreciate if replaced or refunded.,270.00,The customer is complaining that the leather is peeling in various areas on the three seater and both single recliners. According to the customer  the damage was first noticed approx. 5 months ago and the lounge had been cleaned only a week ago. On my inspection the “Smart Care” kit that he has had never been opened and using the cleaner from it for the first time  it showed a build- up of dirt.  I informed the customer that he/they should be cleaning and conditioning the leather approx. every 3-4 months and this has not been done at all. There has been a total lack of proper care and maintenance and the damage has been also caused by wear and tear  in particular on the seams of the knee rolls. There is also a couple of loose threads on the back of the rhf head rest on the three seater,I can recolour/ redye the areas but there will be no warranty. The loose threads can be cut off. I recoloured all the areas of concern to the customer and cut off the loose threads on the back of the back rest. When I left  the customer was happy with all results.,2021-09-14 16:01:14,Finalised_technician,Peeling,Customer,Lounge Repair Guys - Cairns,THE LOUNGE REPAIR GUYS,Brent,Paulin,Angela Hyde,Brenda Stewart,2
Oxley,OX,South QLD,131833,2020-03-29,Dominic,Buhagiar,Dominicbuhagiar@gmail.com,0419647542,2021-08-26 17:55:16,DARK GREY - ATTICUS - Modular Left Hand Facing Recliner,4300,628760001,493011,The recliner back rest is very loose and is sagging to one side. It has been adjusted before by one of you technicians but it is the same if not worse now.,130.00,On inspection the customer complained that the rhf backrest didn’t align with the others and the back was loose  also a gap between the arm pad and backrest . I thought they lined up very well and I found minimal movement in the back.,To appease customer I adjusted the position of the mech very slightly And customer was very happy with repairs.,2021-09-14 12:50:20,Finalised_technician,KD Brackets,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Brenda Stewart,2
Munno Para,MA,SA,132078,2018-01-14,Stephen,Nuttall Jones,nutman2112@yahoo.com.au,0408483268,2021-08-31 05:21:37,CHARCOAL - CHASER - Recliner,5112,510660002,809136,The join in the rear has sheared from the wood making it slant to the side.,180.00,KD bracket bolts have come loose and damages the material and timber frame.,I have replaced t nuts and tried to neaten up the tears in the material. This has worked well and the customer was happy with the result,2021-09-14 13:43:30,Finalised_technician,Fasteners/Connectors,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Naomi Hughes,2
MacGregor,MG,South QLD,132134,2019-02-14,Luke,Pickford,L.pickford@live.com.au,0448484948,2021-08-31 17:55:06,CHARCOAL - CHASER - 3 Seater Sofa,4300,510670002,346773,Release for the recliner has stopped working  and fabric has worn away in one spot on seat,110.00,I have replaced cable as per quote,I have replaced cable as per quote,2021-09-14 10:43:03,Finalised_technician,Trigger/Cable,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Naomi Hughes,2
Mackay,MK,North QLD,132171,2019-12-16,Shane,Buckley,Buckme13@msn.com,0413259779,2021-09-01 12:12:28,BLACK - SAN MARCO - Leather Electric Recliner,4740,511280001,358426,Chair will no longer operate as the recliner no longer goes up or down and is stuck in the open position we have tried the control/electrical cable with the other recliner but still doesn’t work. Chair seat sags.   No idea on what caused the issue but think it maybe mechanical issue with the recliner.,90.00,The customer had a concern with one of their single recliners. It stopped working while extending.  I had a look at the rear of the recliner  and could see the power wire for the legrest actuator had been pinched  and there were bare wires showing. The bottom of the frame at the rear was missing a section of Velcro. The mechanism has dropped  and the frame has caught the rear of the actuator as it extends and damaged the wires.  A new mechanism  and actuator is required for this recliner.  The customer showed me some leather damage on the small panel of leather on the side of the RHF armrest on the other single recliner. The leather has torn.  It is split hide leather  and is not repairable with a cosmetic repair.  I inspected the single recliner for any other issues  and found the mechanism has dropped and the frame has caught the rear of the actuator and damaged the wires.  A new mechanism and actuator is required for this recliner also.   I inspected the 3 seat lounge for any issues,I found that the mech on the LHF and RHF recliners had both dropped. Also  the small panels of leather on the side of the seat cushion were cracking. Split hide leather has been used here also. This is not repairable.  I let the customers know the mechanisms had dropped  and advised against using the other single recliner  as it has already damaged the wire  and will soon break the wires. The following conversation was had:  C: why have they done that? We specifically asked for strong recliners when purchasing  as we are both bigger people.  The salesperson said they are rated to 135kg  and we aren’t that heavy.   Me: The mechanisms are rated for that weight  and will support it  but a 100kg person sitting heavily  or falling into the seat  can have a shock weight of 150kg.  Sitting heavily repeatedly  will wear the mechanisms down and cause them to drip like this.   I disconnected the actuator from the single recliner that had stopped  so the customer could use the chair.,2021-09-14 09:52:41,Changeover,Cracking,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Linda Leamon,2
Gepps Cross,GC,SA,132198,2021-08-08,Melanie,Borg,melgilbert1@gmail.com,0408302913,2021-09-01 16:34:56,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,5115,590220002,1108191,Pull in stitching,160.00,Top stitch damaged on centre seat.,Repaired damaged top stitching,2021-09-14 13:09:02,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Troy Baldwin,2
Oxley,OX,South QLD,132257,2020-04-13,Susan,Everingham,sue_everingham@ozemail.com.au,0408732542,2021-09-02 17:11:16,BURNT ORANGE - COHEN - 3 Seater,4075,671970001,488151,The couches have an issue with what sounds like a creaking frame.  Creaking probably isn't the best word to describe it but there is definitely a noise issue and appears to come from the frame.  As the couches were on layby and only delivered to our new home in August 2020 it would be great if we could find a resolution to this problem.  It started in 1 couch but now is in both even if you brush against the front of the couch you can hear it.  I'm sorry I can't be more specific but on a new couch it's not something I would expect to hear already.  We've had several couches in leather but haven't had this issue before.  Look forward to hearing from you.... I would say it's a manufacturing issue as there are only 2 adults in the home and we have looked after them to the best of our ability..... I love the couches so am hoping we can find a resolution.... thanking you  Suz Everingham,170.00,Both lounges have intermittent creaking noises which seem to come from loose legs/fasteners. Both lounges in good and clean condition. PO numbers 7210687574-1-1 and 2,All 8 legs fasteners and internal armrest frame bolts tightened. Quote edited for repairs both lounges.,2021-09-14 13:33:34,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Angela Hyde,Mahmoud Jeblawi,2
Helensvale,HE,South QLD,132645,2020-06-01,Janelle,Wilson,buggy1712@gmail.com,0404090020,2021-09-09 12:10:47,CHARCOAL - SENTINAL - Electric Recliner,4211,625770001,471949,USB port damaged/broken. Unsure how or when this happened  my guess would be the charging cord has been knocked while plugged in breaking the inside pice off. Only noticed when my phone was not charging & on further inspection realised there was a missing piece inside.,130.00,USB port in single recliner not working. Chair in main living area and in good condition. USB port appears to be damaged inside.,Replaced recliner buttons inc USB port. tested and all working fine,2021-09-14 13:37:42,Finalised_technician,Trigger Button (Electric),Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Angela Hyde,Brenda Stewart,2
Cannington,CT,WA,132776,2021-08-15,Holly,Kovacevich,holly_kovacevich@hotmail.com,0466633019,2021-09-11 18:37:48,PEWTER - SILVERWOOD - Corner Desk,6112,446980001,559542,Silverwood Corner Desk arrived with a massive dent on the top drawer  also the top drawer is not able to close properly without some force  which I worry will in future further damage.,0.00,,,2021-09-14 11:34:14,Hardgoods,,,,,,,Catherine Sal,,3
Rockhampton,RK,North QLD,132777,2021-07-19,Merv,Hollier,mervhollier@bigpond.com,0409056339,2021-09-11 19:23:03,PEWTER - BOATWOOD - Tall Chest,4700,579360001,393820,unpacked the box due to renovations being completed last weekend. Crack in timber above right leg below bottom drawer. Didn’t notice it until this afternoon as I was having trouble closing the drawer.,0.00,,,2021-09-14 11:56:20,Hardgoods,,,,,,,Catherine Sal,,3
Casula,CL,NSW Metro,132795,2021-09-07,Marnie,Cooper,marn1988@tpg.com.au,0431109289,2021-09-12 13:33:29,CHARCOAL - BOHDI - Outdoor Sunlounge,2171,686330001,851430,Item was collected from the store on 7th sept and first used today  Sun 12th. Upon laying on the chair for the first time  the mat came out of the channel that it was encased in and is unable to be put back in place. User was well below the 120kg weight limit stipulated for this item. The mat already came attached to the chair  so this did not form part of the original assembly process.  Requesting a replacement chair.,0.00,,,2021-09-14 09:52:50,Hardgoods,,,,,,,Catherine Sal,,3
