STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
MacGregor,MG,South QLD,27329,2013-01-31,Chris,Keating,cumulus01@gmail.com,0403462767,2018-03-12 15:05:49 ,Berkly Recliner,4211,43140,251765,tell your tech guys that they are idiots for making it mandatory to include images of an issue.  WHAT I BELIEVED CAUSED THE DAMAGE: no idea... maybe faulty wiring  maybe the plastic bit the wiring goes into had just decided it didn't want to be part of the world anymore... identifying the motivation of inanimate objects is a tad outside my wheelhouse.  THE ISSUE: the foot-rest of the chair no longer comes out when the lever is pulled. there is no longer any resistance to the lever which is what led me to believe that either the piece of plastic has died OR the wire snapped - I am hoping  that you will be able to tell me what the actual issue is and if it is preventable in future OR if I should just expect it to keep happening with this particular piece of furniture,160.0000,My recommendation would be to replace the mechanism. Job already done replace cable. Cf $70 Report$20 Motion 1 $20 Total $110+gst  Quote for new mechanism Cf $70 Motion 2 $80 Total $150+gst  Grand total $260+gst,On 2nd inspection i removed the mechanism to be replaced. And i found that 2x of the cross bars are snapped and unable to be used. Also mechanism supplied did not function correctly. There was also damage to back rail of the chair and torn fabrics under the knee roll. Customer advised that he is not concerned about these damages. Therefore  I picked up recliner chair in hope of having spare parts for recliner. Unfortunately we had none in workshop to match. Therefore  I was unable to rebuild the mechanism. Please note that the customer is of large build and chair is kept in dirty environment and poorly maintained. Chair will be replace as per conversation with Sharmi.,2018-06-25 13:01:15 ,Discount to Keep,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Catherine Sal,2,
Prospect,PT,NSW Metro,27475,2017-04-28,Hardik,Mehta,cahardik13@yahoo.com,0426926733,2018-03-14 12:39:05 ,CRAWFORD Recliner,2148,50659,441480,There is crackling noise when you sit or get up from these sofa chairs. Initially the noise was from the only 1 chair but now I am also facing the same issue with 2nd chair on multiple occasions. It seems like a spring noise to me. I believe that product is faulty from beginning as since delivered I had this issue but ignored initially as it wasn't this frequent but now it doesn't look good and safety issue as well.,330.0000,During my inspection customer sat on both chairs and pointed out they make a clunking noise when sitting.  During my Internal inspection I found the spring clips on the back of both chairs has misfired frame staples that hold them In place. I also found the zig zag support bar was loose on both chairs causing the end springs to hit the mechanism.  Fitted screws to spring clips and adjusted the spring to allow for Free movement.,Cf $70 Syd set up $20 Report $20 Int1 x 2 $220 Total $330,2018-06-25 16:42:40 ,Finalised,Zig Zag Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,kim Blair,kim blair,2,
Auburn,AN,NSW Metro,27608,2015-03-18,Alima,Dongol,dongolalima@yahoo.com,0450078080,2018-03-16 09:41:54 ,Ashleigh Corner lounge with built in recliner and chaise,2222,48520,838735,The leather on one of the parts of the lounge has come off as shown in the attached picture and middle part of the lounge seems to be dislocated and is inclined. And also some stitches have come off in the small store box which is attached in corner lounge.,650.0000,The customer has complained and was very direct with me. The lady pointed out the following;  - Under 1st cup holder the top coat colour and seal has been removed. - Both console lids 4x hinges are faulty. - Under one console lid the fabric has come away. - All the internal brackets and kd brackets need tightening,As I started to communicate with the customer and tried to talk about the issues  she said  I know you don't care and she claims she has spent $20 000 with amart. She is demanding for a new modular.   The colour issue  I suspect something has been spilt in this area  for example a soft drink. It has created a seal when it has dried and when the customer has gone to open it  the colour has come away.  New hinges are required for the console lid. 4 hinges are required  The console lid which the fabric has come away  the lid needs to be removed and will need to strip down and resew the fabric. 6x internal brackets need to be secured.   8x kd brackets need tightening  Returned and carried out repairs and fit all the legs as well.   No colour job. This is wear and tear.,2018-06-22 11:28:42 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natalie Saunders,Dean Sousanis,2,
Mackay,MK,North QLD,29955,2018-03-24,Tamika,Bradley,tspen@hotmail.com,0408419605,2018-04-20 09:28:15 ,Alberta Corner Suite,4744,57875,352641,Scratches on lounge,290.0000,Customers concerns were with a very small minor scratch on the backrest of the console unit. We are unsure how this has come about  it does not look to be customer caused... maybe a small scratch from a staple during manufacturing.,We have rectified this by completing a standard surface repair. Job is complete.,2018-06-24 18:57:04 ,Finalised,Scratch/Scuff,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Yvonne McCauley,Agalelei Faaumu,2,
Glendale,WY,NSW Metro,30640,2016-01-16,Melysa,Judd,melysa@juddsgarages.com.au,0416240945,2018-05-01 09:54:21 ,fontana conrer RHF Chaise Black,2285,52737,726472,The corner cushion and the cushion on the chaise have collapsed down to the point where it is uncomfortable and unsightly.   I believe that inferior internal cushioning used in the manufacture of this product is the cause. Soon after purchasing my lounge I encouraged my friend to purchase the same lounge from the same store and the same problem has occurred on her lounge as well. I had previously purchased a leather lounge for the same cost 10 years ago and never had this problem.,90.0000,The customer noted that the cushions on the chase section of the corner suite have collapsed. In my opinion this is due to the pillow top design using a Dacron which has no memory to rebound  therefore the cushion top will collapse with normal use.,An internal inspection was completed to rule out any other cause such as zig zag springs.  After a discussion with Jamie to complete repair as per manufacturer materials the same problem will occur again. Please see quote to remove the internal pillow top cushions and replace with foam and Dacron wrap.,2018-06-24 17:33:04 ,Finalised,Filling - Soft Fill,Design,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Yvonne McCauley,Jennifer Parker,2,
Midland,MD,WA,31238,2017-01-18,philip,oldham,pwh20358@optusnet.com.au,0433661558,2018-05-10 04:21:22 ,lannister electric recliner,6056,57724  2 off,149395,the seat seams to be not being held tight enough for the lounge,200.0000,The Customer is concerned with the leather on the seat cushion of the single recliner. It is puddling excessively. It can be grabbed and lifted like a  sheet. This  ormally indicates an issue that has occurred during the tanning process and can also be attributed to an elastic piece of leather. The customer also mentioned that the other recliner is puddling  but at the time of the service request I mentioned that it was still within acceptable limits. I have explained to the customer that leather is a natural product and variances are to be expected. I have said to the customer that there is not much that I can do as the puddling is too excessive to be repaired through boosting or tightening the flies. A complete thicker foam may repair the issue but it will also change the look and feel of the recliner.,Please advise what course of action you would like me to take. REPAIR- Removed the backrest and the mechanism from the seat? Upon removing them I noticed that there is a zipper in  the rear of the seat cushion. As a result I have only had to cut a 30mm panel of foam the size of the seat and installed it through the zipper and than glued it in. This has created enough boost to remove the puddling fro the leather. I have done this to save money.  Reattached the mechanism and the backrest. I have also tightened the kd clips on both recliners as they were starting to wobble.,2018-06-25 10:00:00 ,Finalised,Puddling,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Yvonne McCauley,Natalie Saunders,2,
Capalaba,CA,South QLD,31529,2017-05-16,Zenophia,Sakelaris,zenophia@hotmail.com,0412891123,2018-05-14 17:11:30 ,Spartacus,4157,51203,402477,Couch has dropped on both sides near arm rests causing a large gap in the middle. When sitting on chouch metal bars can be felt and feels broken and no longer comfortable. Couch is also loose and rattles. We have had it less than 1 year and with only 2 people in the house we hardly use it.,320.0000,both mechanisms are bent the lower back rail hots customer in back when seated. plus the seat foam has caved in on the middle  where the 2 seats meet,replaced both mechanisms and added foam to lower back rails plus fixed up the gap between the seats customer happy,2018-06-25 15:19:37 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Yvonne McCauley,Anyssa Chorvat,2,
Melrose Park,MP,SA,31793,2017-03-19,Emma,Mcmanus,emma.mcmanus@live.com,0423455062,2018-05-18 09:47:32 ,Alberta corner suite,5159,57875,919981,The recliner does not click back in to place when pushed in  sometimes it will stay down and pop back out randomly which is quite dangerous and has sent my toddler flying a few times. Also the back rest of the modular is completely wobbly and not in line with the rest of the couch. I have attached two photos so you can see how much it moves and sits out.,230.0000,3rd chair from RHF end had a faulty mech and broken trigger.The RHF backrest of the chaise had loose connecting bolts.,Replaced mech  replaced trigger  tested ok Tightened brackets of chaise backrest.,2018-06-25 15:36:37 ,Finalised,Mechanism,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Yvonne McCauley,Layna Wilson,2,
Benowa,BE,South QLD,32173,2017-06-24,Courtney,Clark,cclarky7477@gmail.com,0417695066,2018-05-23 18:26:54 ,Spartacus 3 Seater with 2 Inbuilt Recliners,4213,51201,505095,The Recliner on the right hand side (when looking at the couch) has sagged permanently.   The photo shows that it is not in the upright position when in 'couch' position.   The second photo shows where it should be when in upright position.  As soon as you let it go it sags again.  In photos 3 & 4 you can see how it leans back in the corner.,240.0000,After examining the rhf recliner there was found to be a significant lean. This is usually caused by leaning to the one side towards the arm rest  which is normal. After a while a lean begins to happen it is quite common. The only defect that can be found is a possible bend in the mech. Everything else was structured ok,A new mech will need to be ordered and fitted  Job completed,2018-06-25 10:03:13 ,Finalised,Mechanism,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Yvonne McCauley,Agalelei Faaumu,2,
Gepps Cross,GC,SA,32374,2013-04-02,Elizabeth,McHugh,elizabeth.mchugh9@gmail.com,0432915779,2018-05-27 16:21:40 ,Sable 3 seat sofa,5017,47653,898683,Fault in the leather.  Has developed 'soft spots' that eventually become tears in leather.,90.0000,The leather has torn on the LH side of the centre seat cushion.,Conducted a clean and adhesion test which did not give any clear result  i.e. was not very dirty  adhesion was not an issue.This one has me stumped to offer a cause of the damage.If it was customer caused it would more likely be the outside seats you would think.,2018-06-19 13:45:57 ,Finalised,Cut/Tear,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,AMY BLATCH,Jamie Pavlic,2,
Morayfield,MF,South QLD,32405,2016-03-12,Sarah,applegate,sarahlevi@mail.com,0428584135,2018-05-28 10:14:08 ,maddox corner suite,4510,52953,957641,customer had trouble putting through claim so this has been done at store level. on the join towards the back of the armrest near backrest and not where elbow sits explained that its the join in that area The arm rest in the Maddox corner has collapsed inside .  Please email customer on levisarah05@gmail.com to arrange a time for inspection,270.0000,Customer can feel a hole in the armrest as a result of the chipboard used for armrest design crumbling under use and making a hole. Unable to repair using standard repairs due to hole in the chip board. Need to take away and whole top chipboard to be replaced.,Replaced the whole top chipboard on the top section of the armrest. Resembled the lounge and the customer sat down and tested repairs out and she was very happy with result of repairs. Customer has had her lounge sitting on the floor without legs. I have shown the customer where the lounge legs are stored. Customer said that she will put the legs on herself as she was wanting to do a vacuum job first.,2018-06-25 18:31:42 ,Finalised,Frame,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,kim Blair,Layna Wilson,2,
Penrith,PH,NSW Metro,32532,2017-03-13,Corrine,Horsley,corrinegalea@hotmail.com,0423361138,2018-05-29 15:09:03 ,Lawrence Right Hand Facing Chaise - Stone,2760,56514,1001056,When you sit on the lounge  you sink into it and the firmness has disappeared. We have tried rotating the lounge but this has not helped. Lounge is just 14 months old.,110.0000,Area of concern/ damage	 Seat cushion foams  Possible cause of damage	 Seat foams have lost support  Condition of lounge	 Good  Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing   During my inspection customer pointed out that the seat foams have lost support and when sitting in them you sink.  On my testing I sat in the seats and found the centre seat and seat left of centre and rhf of centre are the worst.  When sitting your bum sinks very low into the lounge.  The rule of thumb is when sitting  your legs should be around 90degrees  when sitting on the customer lounge your legs are around 70 degrees.  LRG office phoned Amart for advise as customer had complaint with more cushions than first stated Amart team advised to report only at this stage.  For repair i would recommend fitting 4 new seat foams to keep consistency throughout the lounge.,DTK $1000 no further warranty- updated in retail.,2018-06-25 15:38:12 ,Discount to Keep,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,George Mylonas,2,
Helensvale,HE,South QLD,32539,2017-07-19,Chris,Morris,coloursforyou@hotmail.com,0410341264,2018-05-29 16:24:14 ,Chaser Recliner,4211,51066,398659,One of the recliners rocking mechanism seems to be faulty  you sit in the chair and feel like your going to fall backwards. Some of the arm rests on chairs and couch seem to be sinking  as in losing the firmness. It feels like the stuffing inside is coming away. Best someone look at it.,170.0000,Issue 1 - Rocker mech extremely soft  CM feels unsafe sitting as it feels as if she will fall over backwards Issue 2 - Arm rest filling shifting,Issue 1 - Tested recliner and was very soft. Replaced with new mech Issue 2 - Explained and demonstrated how to "fluff" the filling back into shape. CM said that this was not explained to her at purchase,2018-06-24 17:10:42 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,George Mylonas,2,
Capalaba,CA,South QLD,32580,2015-09-08,Stewart,Po,stubone2@yahoo.com.au,0422704691,2018-05-30 12:40:26 ,BILLIE Recliners x 2  BILLIE 3 x Seater Recliner x 1  Fabric Protection (4 - 7)  (1 - 3) Seats,4163,45355  53109  53107  45014  45288,367948,- Uncomfortable to sit on  springs not supporting on all recliners  no good. - Can feel hard surface when sitting. - You sink into the chair. - Arm on recliner sunk in no support. - Springs are defective on bottom of recliner also showing. - Recliner feet rest wont stay up when used on 3 seater.  Not sure why defective we only use it for sitting in living room,460.0000,spring clips on 3 recliners have broken plus the lhf arm top has caved in causing a big dint where your elbow sits also on other recliner as well,repaired all zig zag springs and clips plus both arms on the recliners customer happy,2018-06-25 15:22:13 ,Finalised,Zig Zag Springs,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Yvonne McCauley,Catherine Sal,2,
Campbellfield,CF,VIC,32641,2016-05-23,Roz,Alkemade,darbakpl@bigpond.com,0407829455,2018-05-31 10:35:53 ,Spartacus Corner Suite,3437,51203,539121,Very hard to photograph damage as it is internal and structural. Right hand recliner in double recliner piece started to sag slightly 12 months ago and has gradually got to the point where we have to put cushions between the wall and the back of the recliner to sit comfortably. It feels like something has snapped inside the chair.,260.0000,The customer directed me to the lh backrest of the sofa.   The backrest was noticeably on an angle on the lh side.   A physical inspection confirmed that there was excessive movement in the backrest.   I conducted an inspection of the Kd brackets and confirmed that they were in place and tightened correctly.  An internal inspection confirmed that the frame supporting the brackets was not fastened together resulting in excessive movement in the frame when pressure was applied.,I repaired the issue during my visit.,2018-06-25 14:50:00 ,Finalised,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,kim Blair,Kirra Organ,2,
Shepparton,SN,VIC,32844,2018-03-09,Doris,Licciardo,wong.catherine.m@edumail.vic.gov.au,0447216771,2018-06-03 18:46:01 ,Cressida 3,3630,59423,422777,The panel does not open to gain access to USB port and power points. The photo is attached.,190.0000,The button that opens the lid for the USB port was not working correctly. When you pressed the button the lid would only open about 10mm & would get stuck.,I replaced the USB port section with a new one supplied by Amart.  ID label: 055-3001278,2018-06-25 15:47:11 ,Finalised,Switch Box,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Yvonne McCauley,Catherine Sal,2,
Benowa,BE,South QLD,32879,2018-04-06,CATERINA,TORCASIO,aaron_torcasio@hotmail.com,0412796836,2018-06-04 11:40:59 ,Heath chaise,4209,58836,522839,Customer said that the padding on the lounge foam is falling apart he said he can feel the frame under him.,90.0000,Seating area of the chaise is very soft. When CM sits he sinks very low and hits the frame,Inspection of the webbing inside the chaise revealed that the webbing may not be suitable for such a large expanse across the seat. To support the webbing  a complete frame system would have to be made to support zig zag suspension.,2018-06-25 16:32:57 ,Reselect,Webbing,Design,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,kim Blair,Yvonne McCauley,2,
Logan Central,LC,South QLD,32886,2015-07-16,Omid,Mahboob,omid.rang@gmail.com,0434192714,2018-06-04 12:17:25 ,vittoria 3rr,4132,51134,289832,foam compressed in seats mostly recliner rest  customer aware other damages caused are covered under smart care. also stitching coming undone in 2 places,160.0000,1/. 3 seater RHF arm has a rip on the side border.  2/. All leg rolls on the 3 seater has fork stab holes in the leather.  3/. Customer complaints are with leather wrinkles on various parts of the 3 piece suite.  4/. Customer not happy with arm rests being soft and knee rolls on both recliners sinking in when foot rests are extended. 5/. On 2 of the 3 seater seats the top stitching is coming undone.,No work carried out during inspection.  1/. In my opinion the 3 piece suite is well used condition and the issues that the customer has are not warrantable.  2/. Customers husband said his wife runs a child's day care centre and the visiting children use the suite to watch tv. The customer is a very pleasant person. I took as many photos I could but I believe it is their fault. Please advise me what action we should take. I have repaired the stitching on LHF and RHF seats on the 3 seater.  Customer thanked me but is saying that the lounge suite should be replaced. Please read notes.,2018-06-25 15:58:21 ,Finalised,Cut/Tear,Children,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,kim Blair,GRAHAM  MACDONALD ,2,
Glendale,WY,NSW Metro,32956,2017-09-14,Sean,Ingram,Cnile_g_213@hotmail.com,0408953808,2018-06-05 07:39:05 ,OMAHA courner lounge,2322,880Hx3310Wx3310D,764315,The left side spring of the middle section cushion is out of place or is faulty and it makes a loud clicking noise when weight is put on it,200.0000,The single section seat base had a clunking sound and was sinking to the RHF side.  The reason for this was due to a spring steel support wire slipping through the w clips and then catching on the side of the timber frame. The foam was also slipping down the side of the timber due to lack of support by the underlay wrap.,The seat base was pulled down  pushed the wire back across and secured it to a zig zag spring  the foam was then supported by adding fabric secured to the timber and then attached to the zig zag springs to stop the foam falling down between the springs and the frame.,2018-06-25 14:07:26 ,Finalised,Zig Zag Springs,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,kim Blair,Anyssa Chorvat,2,
Helensvale,HE,South QLD,32961,2017-10-08,Alison,Morrison,alisonjane2001@hotmail.com,0415608411,2018-06-05 08:57:50 ,Millennia lounge,4208,57901,392251,Our replacement lounge was delivered and the electrics for one of the headrests doesn't work.  Will move lounge out and back but the headrest buttons up or down doesnt,130.0000,Head rest not responding to control buttons,New cup holder control unit fitted,2018-06-24 17:02:53 ,Finalised,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,RICK BROEKMAN,2,
MacGregor,MG,South QLD,32969,2018-05-29,ALPHONSE,MATHEW,alphatobi@hotmail.com,0411320222,2018-06-05 10:32:49 ,Millennia 3 seater,4116,57901,334846,LHF light not working and 1 x cord not in place - cust unable to send photo.,90.0000,1/. Customer explained to me me the LHF cup holder control turned on the light bar  the RHF cup holder control doesn't. (3 seater).,1/. I explained to the customer her issue isn't a problem this is how the 3 seater was manufactured. Every 3 seater is the same.  2/. Customer said she now understands but is going to an Amart store to inspect show room 3 seater to see for herself that I'm telling the truth.  Customer is happy there is nothing wrong but still a little cautious.  The lounge is in as new condition.,2018-06-24 19:11:31 ,Finalised,No defect,Customer Perception,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,GRAHAM  MACDONALD ,2,
Helensvale,HE,South QLD,33046,2017-09-10,Melissa,Fainges,mfain6@eq.edu.au,0409772420,2018-06-06 09:02:20 ,Spartacus Recliner,4209,51200,398671,Couch no longer reclines. Some small parts have fallen out of the bottom. Seems to be an internal part issue.,130.0000,Mech was not operating correctly,New mech parts fitted. Not a complete mech swap so I will adjust quote to suit,2018-06-24 18:36:46 ,Finalised,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,AMY BLATCH,2,
Oxley,OX,South QLD,33088,2016-09-27,Malcolm,Renouf,malrenouf@gmail.com,0411055053,2018-06-06 15:26:18 ,Vitoria Electronic Recliner,4074,51133,398268,The recliner is not aligned correctly and when it is extended leans to the left.,390.0000,Single recliner has wobbly leaning backrest due to the manufacturer cross threading one KD bracket Tnut and bolt being loose. The frame staples were also pulling out and the frame was separating near the KD. The whole chair is also on a lean the the left due to a twisted mechanism. New mech required. The customer also complained that this seat was not comfortable compared to the other recliner. Foam has lost density and the zigzag springs can be felt when seated. Booster foam required.  PO 055-2872252,New Tnut and bolt installed in KD bracket. Backrest straightened. Quote submitted for further repairs as above. Nil time to complete all whilst onsite and additional parts required. Second service call - New recliner mechanism and booster foam installed.,2018-06-25 13:03:17 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Yvonne McCauley,Yvonne McCauley,2,
Campbelltown,CM,NSW Metro,33109,2018-05-30,Dion,Liebenberg,dalene.liebenberg@gmail.com,0458944611,2018-06-06 18:16:47 ,NIXON 2 Seater Sofa,2567,38336,804813,Torn dust cover.,130.0000,Customer showed me a lounge with a destroyed dust cover,Dust cover replaced and legs attached  no ID tags.,2018-06-25 14:37:36 ,Finalised,Dustcover - torn,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,kim Blair,Charming Sultana,2,
Tweed Heads,TH,NSW,33125,2017-06-18,Kylie,Smith,kyeboon74@yahoo.com,0411835267,2018-06-07 10:34:01 ,Spartacus 3 seater,2484,51201,235145,Seam is coming apart  has been previously repaired now it is splitting beside where the repair was done,140.0000,Stitching coming undone on LHF seat in leg roll crease.,Stitching replaced by hand sewing,2018-06-24 17:38:48 ,Finalised,Stitching,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,George Mylonas,2,
Casula,CL,NSW Metro,33132,2018-06-04,Laszlo,Toth,agnesktoth@gmail.com,0414510509,2018-06-07 11:54:01 ,Camille 3 Seater Sofa,2165,61622,808178,Middle leg for 3 seater is missing the threader insert in the frame of the lounge. Leg has screw but unable to attach to the lounge.,130.0000,The T nut is missing.,I supplied and fitted a new trend but. Secured the centre leg.   Completed,2018-06-25 10:43:08 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Yvonne McCauley,Kylie Medley,2,
Benowa,BE,South QLD,33143,2018-05-06,Max,Wyss,Max.Wyss@email.com,0407703157,2018-06-07 14:12:23 ,Easy - Lift recliner,4215,55035,529242,Customer called the store  He is an older gentleman who said he would be unable to complete a claim online. His recliner is stuck in the extended position and he would like someone to come out and have a look at it.,90.0000,The motor has stopped working as well as the transformer on the single recliner. This is due to the materia”s aearing lut after time,A parts oreder was sent in for a motor and also a transformer . Parts are no longer available for this model  Customer reselecting,2018-06-25 09:33:53 ,Reselect,Motor,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,Yvonne McCauley,George Mylonas,2,
Helensvale,HE,South QLD,33197,2018-04-15,Lindsey,Walker,lindzwalker90@gmail.com,0434350206,2018-06-08 10:48:29 ,Kensington Recliner,4209,51950,420047,something is rattling and moving around in the back of lounge. sitting on an angle. please inspect or changeover,90.0000,Back rest panel is rattling,Inspection  back panel not fastened internally,2018-06-24 18:41:39 ,Changeover,Frame,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,Yvonne McCauley,2,
Bundaberg,BG,South QLD,33211,2018-04-27,Beverley,Murray,rayandbeverley@y7mail.com,0414013709,2018-06-08 12:08:41 ,CHASER Recliner,4670,51066,539867,Once reclined  customer is having issues clicking footrest back in while still in chair. Can only be done once out of recliner.,90.0000,These customers have recently purchased this lounge suite and have been having trouble their rocker mechs. When I tested it myself I found that I could close them with very little issues. I explained to the customers that it may be down to technique and the way the rocker mechanism distributes momentum and weight.  I did however remove one of the two springs that gave the mech tension  making them easier to close. Both customers found  their recliners to be much easier to operate.  One of the recliners was very compressed on one side causing you to sink to one side. Customers said they have only had the lounge for 4 weeks. As chair is so new we feel that this should not have happened already and appears to be a manufacturing issue. If you would like us to repair we would be able to add a wedge of foam to the side of the seat with compression. This would even out the surface and stop the customer from feeling like she was sinking.,Quote submitted.,2018-06-25 12:22:59 ,Changeover,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Yvonne McCauley,clare lewis,2,
Penrith,PH,NSW Metro,33232,2017-08-24,renee,Myles-brown,reneebrown84@live.com.au,0410205486,2018-06-08 15:58:01 ,Spartacus 6 seater corner suite,2747,51203,1010221,This is the second time we have had to put a claim in for the same reason. The 2 seater recliner is faulty in the internal frame its wobbly makes creaking noises wjen u move or just sit on it. Its loose. It was repaired he just tightened it and re padded it didnt replace the actual problem it was ok for a week or so but doing the same thing again.,90.0000,Area of concern/ damage	 Lhf and rhf mechanisms of 3 str/ Lose  timber work in lhf backrest causing squeaking Possible cause of damage	 Loose riviits at joints  Condition of lounge	 Good  Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing,During my inspection customer explained that after the first repairs the lounge was good for a couple of weeks but then the backrest started to squeak and the frame of the lounge wobbles. Customer is happy with the way the seats and backs feel after the first repair but not happy with the new faults and also explains he is not happy to have more repairs done on the lounge and wants it replaced for new.   If repairs are required my recommendation would be to fit 2 new mechanisms and tighten the loosness and squeaking on the lhf osb. Can you add to the report for this customer lhf isb cushion has a seam that is coming undone. Can handsew for repair,2018-06-25 13:01:50 ,Reselect,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Natalie Saunders,2,
MacGregor,MG,South QLD,33258,2015-12-27,T,Bozova,bsbs73@hotmail.com,0416414541,2018-06-09 10:26:02 ,Ascot 3 seater,4127,52741,211850,One recliner in my 3 seater is making a lot of noise groaning  grinding and the footrest won't close properly. The padding in the seat is also very uncomfortable and lumpy.  recliner- One of my Recliners is making a lot of noise groaning  grinding and the footrest won't close properly. The padding in the seat is also very uncomfortable and lumpy.,90.0000,The customer had the following issues. 1 Single recliner one - mech on a lean  both arm are very loose and the footrest has been rubbing on the inside of the arms resulting in damage to the leather. 2 Single recliner two - the mech is very worn and is unstable. The arms are loose and the footrest has been rubbing on the inside of the arms damaging the leather. 3 Three seater - rhf mech is on a lean. The covering under the leg roll is torn. The arm is loose and the footrest has been rubbing on the arm resulting in damage to the leather. All the kd brackets on all recliners are loose and one has fall off. The sofa is dirt and the back of the three seater has been damaged from rubbing and hitting the wall.,Report and quote,2018-06-25 12:49:57 ,Discount to Keep,Mechanism,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Yvonne McCauley,Natalie Saunders,2,
Joondalup,JP,WA,33300,2018-01-06,Ge,Li,dabaitongxue@hotmail.com,0416110498,2018-06-10 12:29:39 ,Naomi 2.5 Seater sofa,6065,58826,904136,This 2.5 seater sofa recently start make big noise internally  everytime we sit on. It sounds like something break to crack inside and grind each other. Also on the back of sofa  it seems piece of board loose and make a sound when I push it. If you can give me a contact email then I can send you some videos I took when I sit on  it will more clear about the problems  thanks.,90.0000,Creaking noise in frame of 2 seater. Sounded at first that sound is coming from back of RHF seat.  I spend 1.5 hours working on couch to find and resolve creaking in frame  Multiple points have been identified where creaking occurs.  Brackets and screws were inserted to strengthen frame and to stop creaking Each time the noise came from a new area.  The problem with the frame is that it is stapled together and creaks at multiple points where the frame is joined   This is a major manufacturing fault and a full strip down will be necessary to strengthen every joint.  I recommend a replacement for the customer.,Brakets and screws added  Zig Zag Spring brakets oiled Still creaks in frame,2018-06-24 22:04:47 ,Reselect,Frame,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Yvonne McCauley,Kirra Organ,2,
Joondalup,JP,WA,33302,2017-10-28,Chris,Chatterton,chris.chatterton@mac.com,0452602879,2018-06-10 13:04:20 ,Cressida 3 seater,6065,59423,899182,The recline function on the left recliner does not work properly . If it has been reclined  it cannot return to home and if in home  cannot recline without a power reset. In order to use the chair  I have to turn the power off each and every time. This only affects the left side recliner  not the right.,130.0000,LHF recliner cupholder not working properly,LHF recliner cupholder replaced,2018-06-25 12:27:19 ,Finalised,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Yvonne McCauley,Kirra Organ,2,
Beenleigh,BL,South QLD,33350,2014-10-21,Dwayne,Rothe,darothe@hotmail.com,0401834082,2018-06-11 12:20:24 ,EASTON 3 Seater  EASTON Recliner,4205,50696  50695,50713,1.) Top of middle seat of 3 seater is sagging as well as the seat cushions have sunk down. 2.) Recliner arm has torn foam and structure causing the arm rest to sag,130.0000,1/. 2 Single recliners won't operate.  2/. Both trigger release cables have snapped.,1/. I removed the snapped trigger release cables and fitted replacement (new) ones.  Tried and tested works perfectly.  Customer very happy with repairs.  Lounge has a few minor stains on the fabric but overall it's in good condition I spoke with Michelle about this job. When I attended customers house I was advised that the issue was both Single recliners trigger release cables had failed. I repaired the recliners and the customer was happy. Nothing was said to me by the customer about anything else being wrong with the lounge. .,2018-06-24 19:16:52 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,GRAHAM  MACDONALD ,2,
North Lakes,NS,South QLD,33406,2016-08-22,Amy,Dujmovic,amyellendee@gmail.com,0450892220,2018-06-12 09:59:41 ,Chaser,4504,51067,214873,Hello  you can't see the problem on the photo.  The issue is that on the three seater at the back right hand side it feels like it's internally collapsing.  The lower and side back support have broken or are breaking beneath the fabric making the lounge extremely uncomfortable.,200.0000,Customer concerned seated area leans seated weight to one side on LHF recliner of three seater suite. Inspection found the side fabric casings of the seat cushion have torn from repetitive seated weight rubbing against the seat frame. The seat cushion foam is also damaged from this rubbing and the seat cushion pocket spring is catching on the mechanism shoulder guard. This seat is mainly used by the customer’s husband. Design of the suite does not include side seat support. Customers weight may also be an issue for the weight rating of the mechanisms.   Customer has two cats that have clawed the vinyl in several places.   Item Code 51067.,Repaired sides of seat cushion by gluing felt fabric patch over the torn seat sides. Adding two bands of webbing and firm barrier and booster foam to seat cushion base. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Internal 2 $110.00. Total invoiced excluding GST $200.00.,2018-06-25 16:47:16 ,Finalised,Pocket Springs,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,kim Blair,George Mylonas,2,
Warana,WA,South QLD,33416,2014-04-22,Kate,Higgins,kayt_libby@yahoo.com.au,0400959636,2018-06-12 10:53:43 ,LONG ISLAND Corner Chaise,4660,48514,344508,Spring under the bit circled came away. No idea what caused it. I was sitting feeding at the time when I felt myself drop,130.0000,We assessed damage regarding the zigzag springs on cm's 4 year old lounge. We flipped lounge and as the dust cover had come off we could see the issue was that the timber had been slightly broken allowing the ZZ springs to come out. As the timber was still very solid and only a small corner was chipped we attempted to replace the ZZ springs and screw them in rather than staple. Customer was extremely negative toward this repair and would not let me progress as she continuously tried to tell me it would be cheaper for the store to replace the lounge rather than repair. I tried to explain that Amart wanted me to resolve the issue  however she was being very difficult. We were predrilling the timber with a small drill bit so that the timber would not break when we were screwing the zz springs in. Cm claimed she heard timber separating which is untrue. She also tried to tell me the design of the lounge was off and there was curved pieces of timber and was poorly put together...,I tried to cooperate with cm and figure out what she was trying to say  however there was no fault with the lounge and we felt she was just trying to get it replaced. We feel even if we were to repair this by adding EK clips and reattaching the ZZ springs  this cm could sabotage this repair just to prove a point.  As a repairer we are totally confident our repair with screws and adding ek clips would be sufficient. However to please cm we could arrange to pick the lounge up and take back to our workshop where we would remove the piece of timber and replace with a larger stronger piece. Then reattach zigzag springs.  Cost to add zz springs $60+gst  Cost to remove timber and perform a major frame repair $330+gst We could also pick the lounge up and do the original cost effective repair and add add dustcover so cm can't see it: $110+gst Above options will also involve another CF and distance charge.,2018-06-25 12:30:12 ,Discount to Keep,Frame,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Yvonne McCauley,Layna Wilson,2,
Lawnton,LA,South QLD,33450,2018-01-13,SHAYNE,PATTERSON,shayne@skeeweb.com,0400610670,2018-06-12 15:13:48 ,Cressida 3 Seater,4500,59423,382075,Backing has failed on leg rest on one side causing foam fill to protrude and top to sag when leg rest is extended,180.0000,Legroll fabric torn on RHF electric recliner of 3 seater suite. Legroll frabric has torn exposing foam underneath. Possible cause is hard edge of footrest board has cut into frabric when in use. Unable to determine cause of damage.  Suite in good condition.   P.O NO. 060- 2980429,Stitched new fabric into legroll. Customer satisfied with repair.,2018-06-25 08:42:52 ,Finalised,Cut/Tear,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Yvonne McCauley,Jennifer Parker,2,
Auburn,AN,NSW Metro,33472,2018-03-24,Goran,Bicanic,gbicanic@gmail.com,0402404632,2018-06-12 19:48:25 ,Cressida 3 seater,2127,59423,909859,Lights are on for left hand seat but no buttons work. Chair does not recline or respond. All plugs are plugged in successfully.  Right seat is functioning fine,170.0000,Both the customer’s cup holders on his 3 seat sofa are defective. This is a manufacturing issue that can be resolved by replacing both cup holders.,Both cup holders were replaced rectifying the issue. Both recliners  headrests and blue lights were tested and correct for functionality. The customer is happy with the repair no further action required.,2018-06-25 15:45:57 ,Finalised,Switch Box,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Yvonne McCauley,Jennifer Parker,2,
Osborne Park,OP,WA,33495,2017-05-29,Chantelle,Anderson,chantelleanderson282@gmail.com,0415596213,2018-06-13 10:56:33 ,Phoebe 3 seater chaise in fabric (light grey),6153,57647,217346,We had the couch less than a year when problems started to occur.  We became aware of this when a family member sat on the chaise and it collapsed. Evidentially  the right leg of the chaise was bending. The chaise is now being help up by books (photo). Additionally the attachment (to attach the chaise to the couch) has come off  too. We are very disappointed.,130.0000,I had to do a Saturday appointment as the customer is not flexable  The angled legs on both the chaise and the two seater are lose and bent The customer said they only had one bolt each Thr bilts has worn lose and the base metal player in the legs bent  Thr tnut in thr connection clip has stripped,Bent metal plates straight on four of the legs  Installed thr turn in legs properly  Installed the angled legs with a main bolt and screws  Installed new Tnut  in side connector  and secured  Both  the chaise as the two seater were repaired,2018-06-24 21:27:14 ,Finalised,Legs,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Yvonne McCauley,PAUL SHIPP,2,
Helensvale,HE,South QLD,33499,2010-09-04,Wendy,Bidois,wenz67@live.com,0414977981,2018-06-13 11:48:58 ,Queue Recliner black,4215,37311,206854,Cable that reclines the chair has broken,110.0000,Trigger not operating recliner,New trigger fitted,2018-06-24 17:24:50 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,Yvonne McCauley,2,
Virginia,VI,South QLD,33548,2014-06-25,Amrinder,Billing,singhamrinder86@yahoo.com.au,0434289856,2018-06-13 21:04:08 ,Nixon,4503,38336,395587,We are using only 2 person these sofas. There is no caused.  And its tear from bottom cloth. We want fix this,130.0000,Dustcover disintegrating on 2 seater section of suite. Dustcover material is poor quality and has disintegrated overtime. Unable to determine cause of damage.  Suite in good condition.  No manufacturing tag present.,Replaced dustcover. Customer satisfied with repair.,2018-06-25 08:43:18 ,Finalised,Dustcover - torn,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Yvonne McCauley,Anyssa Chorvat,2,
Rockhampton,RK,North QLD,33568,2016-06-27,Maria,Rothery,mariarothery@bigpond.com,0404292536,2018-06-14 10:54:40 ,Juniper 3 seat sofa,4701,54835,319904,This same seat was repaired only a few months ago,90.0000,Unfortunately  more of the ZZ springs on the LHF side of this 2.5 seater have broken free.  After having a closer look inside  we could see one EK clip had similar to the last issue but a different spring  but one spring has actually completely snapped in half. Because this has happened once before  I was going to replace all EK clips  but due to the snapped spring  we could not repair and will now need to order a specialsied ZZ spring. It is very rare for a ZZ spring to snap Before we order a new spring we need to know if Amart would like us to carry out this repair? New spring fitted and all EK clips replaced $260+gst As a side note  the timber which has been used to make the frame on this lounge is made up of  off-cuts and very poor quality timber that would normally be thrown away at the sawmill.,We would need to do a minor frame modification to be able to refit new metspring clip holders which are screwed into the new timber. We would also patch the damaged dustcover  this happens when the zz springs break free and puncture the fabric Quote submitted,2018-06-25 08:37:16 ,Discount to Keep,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Yvonne McCauley,Kaitlin Evans,2,
Dandenong,DG,VIC,33624,2017-06-10,Kettrick,Schefermann,s.schefermann@gmail.com,0449875789,2018-06-15 09:46:30 ,Millennia 2 seater electric recliner,3977,57900,183147,Underneath both foot rests  the zips are broken and the material on the sides is starting to tear.,90.0000,this unit is good condition  Both recliners has damaged on both rear section of footrest. The RHF has has the most damage where the stitching on one zipper is coming undone and the other zipper is broken  there is foam damage as well in this area from what appears to be from their little dog. Both recliners in identical areas the material is torn in the middle section and there is evidence of something rubbing against the material (which is of good quality) and tearing it and also tearing at the foam underneath. The problem is I couldn't find anything or any reason why this damage is happening and i can't guarantee it from happening again if i proceed with repairs.,If you wish to go ahead with repairs I will need to take the RHF recliner away for repair due to the extent of repairs needed  will need to remove skin to repair and install new zipper  panel and foam. the other recliner should be able  to hand sow the damage but there will  be a seam where it is torn. Please call me if you wish discuss further.,2018-06-25 08:13:21 ,Changeover,Cut/Tear,External Force,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Yvonne McCauley,George Mylonas,2,
Campbellfield,CF,VIC,33641,2017-05-14,Dionysia,Catic,k_donnie@hotmail.com,0411563711,2018-06-15 13:26:00 ,Omaha 2 seater,3064,56714,568153,**** TO TECH - PLEASE ASSESS WHETHER THIS IS A MANUFACTURING FAULT OR EXTERNAL FORCE AND PLEASE CONTACT CSC ON SITE TO ADVISE ***    My sofas are 1yr old and it seems the structure of the foam isn't doing to well. On the weekend my 9yr old boy sat on the armrest of the 2 seater and I noticed after that the foam has been pushed out. We have had other similar sofas and this has never happened.  Also  the 2.5 seater the fabric won't bounce back. Obvious from sitting on it. When I bought the sofas I was told that this was one of the stronger ones that Amart had. If we could have someone look at them that would be greatly appreciated.  Thank you,200.0000,The customer directed me to the lh armrest of the 2s sofa.   The was a lump beneath the fabric immediately below the outside corner of the top of the armest.   The lump was typical of the foam having shifted beneath the fabric.   I conducted an internal inspection and confirmed that the foam protecting the side wall had shifted downward.   Further inspection confirmed that the foam had not been sufficiently glued in place to prevent the problem From occuring.   This would be considered a manufacturer fault and not associated with normal use.   The sofa appeared to be in very good well maintained condition otherwise,The quote has been updated to provide the repair  The repairs have been completed following approval of the quotation,2018-06-25 13:28:28 ,Finalised,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Yvonne McCauley,Michelle Marshall,2,
Lawnton,LA,South QLD,33655,2015-01-05,teegan,mossenton,teegsau@gmail.com,0414778451,2018-06-15 15:30:22 ,Spartacus 3 seater with 2 inbuilt recliners  2x spartacus recliners,4500,51201  51200,333119,The recliner feet part has gone wonky from pushing it back in . Part of the lounge where u sit in has sunken in.  Feels like the part of base has collapsed. Feels really flimsy .,90.0000,Multiple issues with this suite. 1. Customer finding seated areas uncomfortable to sit on  on both single recliners and LHF recliner of 3 seater suite. Inspection of seat cushion has found front foam boarders compressed and crumbling. Pocket spring now sits higher than foam boarders in seat base. Foam materials used are poor quality.  2. Footrest of single stand alone recliner leaning and hard to close. Mechanism arm bent. Likely cause is mechanism unable to support wide frame seat base and footrest board. Unable to determine cause of damage.   Suite is in reasonable condition.   No P.O number located on tag.,Called CSC and spoke to Clare & advised of issues.  Was advised to report only.  Highly likely there will be ongoing issues with this suite. The other single recliner will also have these issues in future.,2018-06-25 08:47:08 ,Discount to Keep,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Yvonne McCauley,Janice Infante,2,
Waurn Ponds,WS,VIC,33735,2018-03-25,Andrew,Lamont,824203@824203.com.au,0410561164,2018-06-17 11:43:46 ,Eleanor Armless chair,3212,58899,824203,dust cover underneath damaged and back has marks on it (were there when taken out of box)  ##### PLEASE LINK WITH CLAIM 33737,110.0000,Please note that there are 2 issues with this claim  1- marks on the side of middle seat section at the right facing side . This can nor be seen when the suite is joined however customer wanted it removed. 2- dust cover had come away from underside around the joiner.  Like the marks  this appears to have occurred when the suite was delivered.,All issues rectified to customer satisfaction,2018-06-25 13:23:02 ,Finalised,Stain,Transport,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Yvonne McCauley,kim Blair,2,
Waurn Ponds,WS,VIC,33736,2018-03-25,Andrew,Lamont,824203@824203.com.au,0410561164,2018-06-17 11:46:40 ,Heath chaise,3212,58836,824203,Center of heath console chaise wont close properly - have to force it shut ### Please link with 33737,130.0000,Centre console not opening and closing correctly  Cause - slight bend in hinge Probable cause  manufacturing,Hinges adjusted  customer satisfied with the end result,2018-06-25 13:26:47 ,Finalised,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Yvonne McCauley,Anyssa Chorvat,2,
Benowa,BE,South QLD,33748,2017-12-16,Ralph,Olsen,ralph.olsen@hotmail.com,0402837472,2018-06-17 13:55:07 ,Fontana corner RHF chaise,4215,52737,510088,Corner has sunken in,200.0000,Corner cushion has lost its shape and gone flat,Corner cushion soft fill insert was removed and assessed  the fill has flattened down and stuck together  was also lacking volume of fill. 1 and a half bags of soft fill was added to plump the cushion back up.,2018-06-24 17:31:27 ,Finalised,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Yvonne McCauley,Anyssa Chorvat,2,
Munno Para,MA,SA,33754,2018-01-27,Mark,Rook,mark.rook89@gmail.com,0423457350,2018-06-17 15:21:15 ,Saloon 3 Seater with 2 inbuild recliners,5115,58361,809552,While sitting on the lounge  the left recliner handle was pulled to lift the feet and we heard something fall from the lounge. Once inspected underneath we found a nut but couldn't identify the location it came from.  I suspect it is from the hidden part of the handle.  This is the second warranty claim on our Saloon lounge suite for parts falling off. Can I please request that the technician do a full inspection of the 2 single recliners  the 2 seater with recliners and the 3 seater with recliners and tighten all hardware to ensure that no further claims are required.  Thank you,110.0000,The nut  that holds the triggers action  had come undone and fallen off.,Re attached trigger and checked all other chairs for loose bolts.,2018-06-25 16:43:52 ,Finalised,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,kim Blair,Charming Sultana,2,
Waurn Ponds,WS,VIC,33841,2018-04-27,DARREN,CARRA,dazdjc16@gmail.com,0408128764,2018-06-18 16:55:54 ,SALOON RECLINER,3215,58360,825509,ENTERED ON BEHALF OF CUSTOMER. back rests not clipping in,130.0000,Right hand facing seat back of 3 seater not clicking into place on posts.  After further inspection it showed that one of the KD brackets had a broken clip. As this was a new suite I believe it would be a manufacturing issue.,Replaced broken bracket with new bracket,2018-06-25 16:54:57 ,Finalised,KD Brackets,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,kim Blair,AMY BLATCH,2,
Braybrook,BK,VIC,33853,2017-06-11,Lokesh Prabhu,Keerthi Sekharan,drlokeshprabhu@gmail.com,0424148054,2018-06-18 18:36:50 ,CHASER Recliner,3042,51066,88438,The back support of the Recliner is broken. There are 2 nuts on either side which hold the main frame to the metal which in turn attaches to the main base. The nuts from the back support are broken and it cannot br fixed to the main base of the recliner.,170.0000,It was immediately obvious that there was a a fault with the connection of the backrest with the recliner mechanism as the backrest was on a significant angle compared to the seat.   An inspection of the kd brackets confirmed that they were not connected fully to the frame.   Further inspection found that there was no internal nuts to screw into to hold the brackets  to the frame.,I repaired the issue during my visit,2018-06-25 09:26:26 ,Finalised,Fasteners/Connectors,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Yvonne McCauley,AMY BLATCH,2,
Benowa,BE,South QLD,33868,2016-01-13,joan,dobson,talindberg@hotmail.com,0431623145,2018-06-19 09:22:37 ,AURORA 2.5 SEATER SOFA,4211,53486,464464,Kaitlin from CSC processed for cm - please read notes.  one leg has broken on the 2.5 seater  cm wants repaired not replaced or reselected as previously spoken with clare in regards.   Cm asked if tech could possibly put a timber leg in the middle to help spread the weight and stabilize so this doesn't keep reoccurring.,130.0000,RHF front leg on 2.5 seater has snapped.,This is a new style leg that I had previously replaced. It was snapped in the same manner as the old style legs . This is the first time I have seen a new style leg snap.  I suspect the customer may be at times sitting on the armrests and this causes more pressure directly onto the corner legs. I explained to customer the armrests are not designed to be sat on and this could be a factor in the legs breaking.,2018-06-25 14:48:29 ,Finalised,Legs,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,Kaitlin Evans,2,
Springwood,SW,South QLD,33958,2017-08-27,marie,hynes,208374@springwood.com.au,,2018-06-20 13:09:09 ,crawford recliner,4103,50659,208374,the trigger action has broken on one of the recliners purchased,110.0000,Broken trigger handle on single recliner,New trigger installed,2018-06-25 16:26:28 ,Finalised,Trigger/Cable,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,kim Blair,Catherine Sal,2,
Helensvale,HE,South QLD,34084,2017-01-20,Heather,Kerz,scottchristiewoodman@gmail.com,0403754017,2018-06-22 11:38:29 ,Millennia Electric Recliner,4210,57899,385751,After smelling an electrical smell  the open button is stuck  chair unplugged from power immediately,130.0000,Single recliner stopped working and customer said cupholder buttons were getting warm and the open button was sticking in the in position,Inspected all cables and leads. Replaced cupholder with relay box . All worked fine and customer happy.,2018-06-25 16:56:59 ,Finalised,Trigger Button (Electric),Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,kim Blair,Agalelei Faaumu,2,
Mackay,MK,North QLD,34172,2016-12-17,Valerie,Roberts,robval23@bigpond.com,0447004473,2018-06-23 17:13:23 ,Kensington recliner east to clean covering Black,4740,51950 x 2,326494,Covering started to crack about 9-10 months after purchase and has been getting worse.Only realised chairs have a 5yr guarantee. As to what has caused this I would not know because it is peeling where the head and elbows rest.,0.0000,,,,Discount to Keep,,,,,,,Jennifer Parker,,3,
Braybrook,BK,VIC,34192,2017-03-13,adrian,Staropoli,kstaropoli@hotmail.com,0412643965,2018-06-24 11:25:38 ,Lily click clack sofa Bed,3336,48668,84515,The seat it tearing at the seem,0.0000,,,,Discount to Keep,,,,,,,Anyssa Chorvat,,3,
Caringbah,CR,NSW Metro,34222,2016-08-08,jade,Clark,warzone129@hotmail.com,0413011781,2018-06-24 17:29:08 ,Michelin Corner Lounge black,2198,53330,15765,The metal support hinge rods of the adjustable headrests have disconnected from inside the couch and the headrest is completely loose. It seems like the backing or nut on the inside of the couch connecting to the metal rod has fallen off.   There is no impact damage on the couch  it just came apart when adjusting the headrest. One of the other rods is also starting to come loose on another piece of the corner lounge.,130.0000,The LHF ratchet headrest is unsecure  the securing bolt and washer has worked themselves off during normal use. This is a manufacturing issue that can be resolved by replacing the washer and bolt.,The washer was relocated around the ratchet bracket and the bolt was secured rectifying the issue. The customer is happy with the repair no further action required",2018-06-25 17:14:44 ,Finalised,Fasteners/Connectors,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,kim Blair,Natalie Saunders,2,
Hoppers Crossing,HG,VIC,34225,2014-08-25,KAINTH,AMANDEEP SINGH,amanmel5@yahoo.com,0430219669,2018-06-24 18:47:37 ,RUMPUS CORNER CHAIS WITH STORANGE OTTOMAN & SOFA BED,3029,44571,1140,LEATHER FROM THE CORNER HAS BEEN RIPPED OFF.,0.0000,,,,Discount to Keep,,,,,,,Natalie Saunders,,3,
Lawnton,LA,South QLD,34242,2017-01-05,Navdeep,Aulakh,zeninavi@hotmail.com,0433277789,2018-06-25 07:58:57 ,Kensington 3 seater sofa,4500,51951,367000,Top layer crumbling and tearing. It looks ugly. It’s in the photos,0.0000,,,,Discount to Keep,,,,,,,Jennifer Parker,,3,
Hoppers Crossing,HG,VIC,34255,2017-10-11,ebony,Borg,ebonylh86@hotmail.com,0431132449,2018-06-25 11:15:48 ,Isis click clack sofa bed,3029,48667,69854,The front left leg snapped.,0.0000,,,,Discount to Keep,,,,,,,George Mylonas,,3,
Munno Para,MA,SA,34271,2018-06-07,Linda,Russel,808540@email.com,0400409606,2018-06-25 12:39:16 ,Omaha 2 seater Dark grey,5114,56715,808540,Submitting on customers behalf -Customer contacted on 12/6 -  I received my new sofas yesterday and i am not happy with one of the sofa arms its obviously been packed too tightly in the "mountains of plastic " and has now got considerable creases on one arm ....im not happy as it doesnt look like it is going to come out and so already looks "baggy " .....as if someone has been sitting in the one spot for months and resting heavily on the arm ....  AM spoke to customer 12/6- CALLED CUSTOMER- I advised to let the lounge air out for 2 weeks and if there is not difference then we will go through CSC and for a warranty app for her so they can either fix it (steam it) or replace it. I have confirmed this with someone from DTK as this would have gone to them being only just delivered. Customer is happy to wait and let it air out.   Customer contacted Feed back today - CUSTOMER EMAIL TO FEEDBACK - Hi its been 2 weeks now and the sofa arm is still not as crisp as the other ones ...i would like,0.0000,,,,Changeover,,,,,,,Anyssa Chorvat,,3,
