CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Shepparton,SN,VIC,142064,15-04-2018 00:00:00,Tina,Kelly,jt.kelly@bigpond.net.au,0447622699,21-01-2022 10:36:29,CHARCOAL - CRESSIDA - 2 Seater,3636,624160001,422610,Electronics on LHS recliner do not lift seat only move the head piece  before it stopped working the seat would not fully close and would clunk problem will not show up in photo.,160.00,The footrest was clunking on the RAF recliner on the 2S sofa. I inspected underneath & noticed the motor was jammed against the mechanism.,I replaced the mechanism & motor with new ones supplied by Amart.,23-03-2022 11:51:11,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Victor Ip,Amanda Limbrick,
CSC,Rouse Hill,RL,NSW Metro,142378,29-06-2019 00:00:00,Sue & Peter,Conyers,sue.conyers@icloud.com,0414411852,25-01-2022 11:05:26,CHARCOAL - SPARTACUS - Corner Lounge,2765,512030002,11682,All springs are perturbing through the foam visible through fabric but has not pierced the fabric. All framework is broken and dangerous in all 3 recliners. It is a hazard especially if my grandchildren visit.,770.00,- Attended customers residence to replace mechanisms and seat bases. - Upon inspection found the three seater LHF & RHF mechanisms and two seater LHF mechanism were bent. This is likely due to design of mechanism in lounge  the mechanism is narrow compared to the width of the foot rest  therefore often customers close with legs at the outside of the foot rest causing the mechanism to not be supported on closing resulting in it bending. - Three Seater LHF & RHF and Two Seater LHF & RHF seat bases were collapsing. The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated  a lack of contact adhesive has contributed to the foam falling away from spring cell unit. - Likely Cause – Manufacturing - Lounge was in  clean condition.,- Replaced LHF & RHF mechanisms in three seater. - Replaced LHF mechanism in two seater. - Replaced LHF & RHF seat bases in three seater. - Replaced LHF & RHF seat bases in two seater.  NOTE  Quote only had three seat bases  have added fourth seat base. Thank you.,23-03-2022 13:05:18,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Victor Ip,Tyler Dwyer,
CSC,Rockhampton,RK,North QLD,142674,12-11-2020 00:00:00,Rebecca,Clarris,Bedtime_good@hotmail.com,0428385146,29-01-2022 11:07:48,RED - ELDRIDGE - Recliner,4715,688330007,359358,When you recline the chair the left hand side drops. Don’t know why it happened!,240.00,Attended to inspect the c/m's concerns with the ‘Eldridge’ single recliner. The customer stated: 1. The recliner is leaning & dropping down on the LHF side when in a reclined position. Assessment: 1. The recliner was found to be tilting & dropping down 40mm towards the floor on the LHF side when reclining. The recliner mechanism has failed & is slightly bent on the LHF side.,Repair: 1. The back rest was detached & the recliner was turned over to gain access underneath to detach the failed mechanism in order to assemble & install the new mechanism. 2. The new mechanism was installed & secured. The recliner was repositioned back into place. The back rest was re-attached & the reclining functions were checked. The recliner is now functioning & in alignment. The c/m was encouraged to check the recliner & the reclining functions. The c/m was happy with the completed repairs.,23-03-2022 10:57:35,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Victor Ip,Tyler Dwyer,
CSC,Tingalpa,TA,South QLD,142977,30-12-2019 00:00:00,warren,Ingram,warreningram72@gmail.com,0412641797,01-02-2022 15:18:09,BLACK - LANNISTER - Leather Electric Recliner,4153,577240001,825231,both single recliners were there seems to be stabled together are coming apart and failing  one chair a section has torn from the staples.,90.00,the straps that hold the seat overlay in place on both recliners have pulled out. plus the leather has torn on the seat overlay on 1 recliner.,need to take away repair straps and replace leather panel as well.,23-03-2022 13:30:19,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Faleulu Sinisa,Thomas Meiklejohn,
CSC,North Lakes,NS,South QLD,143227,30-03-2020 00:00:00,Shanan/Stephen,Bernard/Phillips,ebony_g_p@yahoo.com.au,0431014259,04-02-2022 14:16:40,DARK GREY - SPARTACUS - Corner Lounge,4022,512030004,267722,The 3 recliners are broken  1 doesn’t even open.  It’s all wonky. I struggle to put the recliners back in. They need replacing,400.00,Multiple issues with this suite.  1. Footrest hard to close and leaning to one side on LHF recliner of 3 seater suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage. 2. Footrest hard to close and leaning to one side on RHF recliner of 3 seater suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage. 3. Footrest hard to close and leaning to one side on LHF recliner of 2 seater console suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage.,Suite is not in great condition. Customers are heavy set. Customer has requested if suite can be exchanged for a better quality as they are not happy with the quality. There will be further issues with this suite. No repairs completed.  Repairs completed 18.03.22 1. Replaced mechanism and tightened KD bracket bolts. 2. Replaced mechanism and tightened KD bracket bolts. 3. Replaced mechanism and tightened KD bracket bolts. Customer called shortly after repairs were completed  reporting that one of the backrests which was tightened earlier is still feeling loose. Advised customer this will be noted in the report. There are no further adjustments that can be made.,23-03-2022 11:01:29,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Troy Baldwin,Andy-Grace Elenoa Nonu,
CSC,Cannington,CT,WA,143307,09-12-2017 00:00:00,Sharni,Crawford,sharni-crawford@hotmail.com,0430100245,05-02-2022 18:51:42,CHARCOAL - CRESSIDA - 3 Seater,6062,594230001,499810,Some of the cupholder lights don't work any more and the strip light on the bottom of the couch doesn't work either. Sometimes the cords come out of the back so they need to be put back in. When the cords come out the couch doesn't work so it is a matter of turning the switch of at the wall  unplugging the cables  plugging the cables back in and turning it back on again.   We would appreciate it to be fixed soon.   Thanks,160.00,The button lights on the cupholders are not all working. They are also working intermittently. The customer also mentioned that the buttons overheat.,Replaced both cupholders.  All aspects of the recliners were working correctly upon testing.,23-03-2022 09:44:45,Finalised_technician,Trigger Button (Electric),Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Victor Ip,Victor Ip,
CSC,Rockhampton,RK,North QLD,143918,21-05-2018 00:00:00,Elsie,Torrisi,wetorrisi@bigpond.com,0412407872,13-02-2022 21:24:23,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,4702,610990001,350257,The frame inside the seat of one side of the lounge has broken  therefore the recliner mechanism is frighteningly noisy if used  and the seat has no support for the person sitting.  Cause of the damage is difficult to determine  as no one over 100kg has ever used the lounge  and none have ever been allowed to jump or play on the lounge. Perhaps the timber has a defect or knot that has created a weakness ?,90.00,Attended to inspect the cmr’s concerns with the ‘Michelin’ 2x seater with ER recliners & console. The cmr stated: RHF Recliner: 1. Cannot recline & the foot rest is on the floor. 2. The seat has sunken down & the timber underneath has broken. 3. The timber underneath has damaged the lounge fabric underneath as well. LHF Recliner: 1. The recliner is clunking & making horrible grinding noises when reclining. Assessment: RHF Recliner: 1. The recliner mechanism was found to be sloppy  loose & has dropped to the floor. Can only recline if the foot rest is pulled out. 2. The seat area has collapsed due to the front knee roll timber frame which was found to be damaged. It is not supporting the seat. 3. The underside lounge fabric has torn from the broken knee roll timber piercing through. LHF Recliner: 1. The recliner mechanism was found to be sloppy. The foot rest arms are loose & therefore  being over compensated causing the loud audible grinding noises.,In Order To Repair: RHF Recliner: 1. Requires a new recliner mech to be ordered & installed. The motor will need to be removed & re-installed once the mech is secured. 2. The existing front knee roll frame timber is required to be detached in order to install new stronger timber reinforced with timber screws. 3. The damaged lounge fabric will be required to be replaced with  new black fabric whilst the recliner mech is detached. LHF Recliner: 1. Requires a new recliner mech to be ordered & installed. The motor will need to be removed & re-installed once the mech is secured. Quote edited to reflect in order to repair.,23-03-2022 11:10:42,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Victor Ip,Jessica Kyle,
CSC,Casula,CL,NSW Metro,144142,24-10-2021 00:00:00,Carol,Bouclaous,cbouclaous@hotmail.com,0415205270,16-02-2022 11:18:03,COFFEE - NIXON - 4 Seater Sofa with Chaise,2168,337650005,853080,There seems to be some cushioning on the corner of the lounge. It’s a bit empty and not full like the chaise I saw in store.,90.00,On inspection of the corner lounge it was noticed that the two corner seat back cushions were showing evidence of lacking in fill.  After discussing massaging the cushions with the CM and attempting to do so  it made very little if any difference to rectify the situation.   The CM expressed disappointment given the lounge was only 3-4 months old and she also was concerned about the lounge being pulled apart  repaired and put back together at such a young age.  She suggested that she would not be happy with a repair due to the age of the lounge.,Quoting on: 1 x legs 1 x dust cover 2 x soft fills Materials $60 2 x stitching - (If there is no access zipper to the internal soft fill bags then 2 x stitchings will be required to open up and re-stitch the internal bag back together.  If there are zippers I will deduct this from the final quote),23-03-2022 09:35:02,Finalised_technician,Filling - Soft Fill,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Faleulu Sinisa,Tyler Dwyer,
CSC,Campbelltown,CM,NSW Metro,144190,21-05-2020 00:00:00,Catherine,Gavin,Randcgavin@westnet.com.au,0412597981,16-02-2022 17:21:45,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,2567,577280001,819633,The 3 seater lounge is used significantly less than the recliner chairs. One of the chairs had failed construction issues and is currently being replaced. As you can see the leather isn’t even on the top of the seat where you sit   it’s on the side where the seats join. Our 2nd chair is also showing similar signs and may be subject to a claim as well pending an inspection. Chair product no is 57724. We are extremely disappointed given we spent $3600 on this suite and it’s only 18 months old.,90.00,Issue is with split hide being used on sides of seats.  The issue is with one seat at present but I have no reason to believe that it won’t happen elsewhere. At present it is just one side of middle seat in 3 seater.,Q & R I don’t believe these people will stop here. They go over this lounge with a fine tooth comb.,23-03-2022 09:27:09,Finalised_technician,Cracking,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Andy-Grace Elenoa Nonu,Tyler Dwyer,
CSC,Capalaba,CA,South QLD,144977,23-08-2020 00:00:00,Kim,Cummings,Kiwishoter1@gmail.com,0425281787,25-02-2022 16:21:57,CHARCOAL - SENTINAL - Electric Recliner,4165,625770001,452260,Don't no but head rest doesn't  recline propley  and the back has got alot of play when up right it has alot of play even though purchase date was Aug we didn't receive till late nov,130.00,the kd brackets are loose therefore the backs move back and forth  as for headrests they seem fine.,adjusted kd brackets customer seems happy. Sorry I forgot I’d label,23-03-2022 09:22:36,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Kesaia Tavake,Tyler Dwyer,
CSC,North Lakes,NS,South QLD,146026,02-10-2018 00:00:00,Preet,Kaur,Preet.bhangu23@gmail.com,0450708012,11-03-2022 11:05:29,LIGHT GREY - GIAVANNA - Corner with Chaise,4509,611710001,247311,Launge leather start break down from few places . Only recommend product by amart  is used for cleaning .,90.00,Customer concerned that surface dirts cannot be cleaned off from the upholstery on modular suite. Suite is upholstered in Endurocover. Test clean would not remove surface dirt. The surface of the material has also started to crack. Endurocover appears to be similar to bonded leather in the way it starts to break down.  Starts breaking down with seated action and does not like flexing.  Could not access manufactures tags as suite is jammed into the room.,Suite will need to be fully reupholstered to rectify this issue  this would make it not economical to repair.  Eventually all panels will break down over time.   Store to Action.,23-03-2022 12:34:45,Finalised_technician,Discolouration,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Troy Baldwin,Thomas Meiklejohn,
CSC,South Morang,SG,VIC,146051,10-01-2022 00:00:00,Mary,Kiriakou,mkiriako@bigpond.net.au,0417320093,11-03-2022 15:30:09,BLACK - GABRIELLA - 3 Seater,3074,664560001,850734,There is a tiny hole in the couch.  I thought it was like a bubble in the material/leather but when I looked closer I noticed it was a hole.,140.00,The customer pointed out a small mark and a split on the left hand seat of her three seat leather sofa.  My inspection showed that the mark was a scar mark but it had opened. Although scar marks are a natural part of leather they shouldn’t open. This would be considered a manufacturing fault,The split was able to be repaired onsite.  I have completed all work that was quoted or agreed upon. I have verified with the customer that they are happy with the work that was performed,23-03-2022 12:57:07,Finalised_technician,Scar/Natural Marking,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Victor Ip,Andy-Grace Elenoa Nonu,
CSC,Midland,MD,WA,146738,19-03-2022 00:00:00,Renae,Brown,renae-brown@live.com.au,0437480266,20-03-2022 18:18:43,WHITE - CLOUDS - Dining Chair,6069,502990001,221328,As the chair was being assembled yesterday we noticed that the top screw was not going into place well. On a closer look at the leg  it was found that there are cracks on two sides of the leg.  The rest of the chair is completely fine.,0.00,,,23-03-2022 10:03:21,Hardgoods,,,,,,,Victor Ip,,
CSC,Warana,WA,South QLD,146861,16-03-2022 00:00:00,Matthew,Greenough,bravo7676@hotmail.com,0457769976,21-03-2022 19:06:39,GREY - IKAROS - 4 Piece Outdoor Lounge Setting,4556,675590001,500605,The setting was delivered on Saturday and removed from packaging in the afternoon to find one of the front feet on a single seater is severely misaligned and it is causing extreme rocking on a flat surface. There is no adjustment as it is welded to the frame.,0.00,,,23-03-2022 11:24:31,Changeover,,,,,,,Sarafina Tagiilima,,
