STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Coffs Harbour,CH,NSW,43538,2018-11-15,Euan,Provost,euanjprovost@gmail.com,0434659044,2018-11-17 11:12:08,Ragner Modular Armless Chair,2450,62318,242517,1 Armless Chair is squeaking when sat on  its like the spring is loose. Offered customer DTK of $50+ didn't want. Logged by Kath @ Amart Coffs Harbour.,70.00,replace timber rubbing adjust springs,complete,2019-01-18 15:13:31,Finalised_technician,Frame,Manufacturer,C & R Upholstery,C & R UPHOLSTERY,Colin,Williams,Natalie Mitchell,Rose Tandy,2
Morayfield,MF,South QLD,43638,2010-11-30,Toni,Pinkerton,tpinkerton@live.com.au,0438885205,2018-11-19 10:12:33,Cedar Falls 3pce + 1 recliner,2448,24156,842206,Trigger broke and was replaced by Amart staff member but needs adjusting so does not work all the time. The entire internal mechanism has some movement.. when chair was turned up so the trigger could be fitted  a large spring fell out from under thr chair. Main problem is the chair won't recline.,130.00,fit new mechanism,job complete,2019-01-18 15:16:55,Finalised_technician,Mechanism,Normal Wear & Tear,C & R Upholstery,C & R UPHOLSTERY,Colin,Williams,Natalie Mitchell,Rose Tandy,2
Benowa,BE,South QLD,43882,2017-11-08,belinda,Biesarz,jandbbiesarz@gmail.com,0478600621,2018-11-22 11:01:39,melleniun 3 seater,4209,57901,326390,THis is the 3rd lounge we have had issues with and no happy at all. The material is not sewn in correctly and pulls....  The power point and usb does not work at all  never did.....There is also like some sort of mark on plastic that is rough … We had changed to this l;ounge from the Alexandra as thatw as faulty  Now this lounge is the 2nd one we have had issues with. Not happy at all with this product for price we paid.,340.00,The centre console is having multiple issues. The USB and power inlets do not work.  Customer is complaining that the fabric flap is slightly off  causing a few wrinkles and also a few wrinkles in the leather where the lights come out (please see photo). These are manufacturing issues. Customer also complaining about a strange heat mark on the timber cup holders. In my opinion it looks as though something hot has been on it or super glue has been dropped on it. I believe this issue to be wear and tear.,Have repaired wrinkles and replaced centre console unit. When returned lounge to customer  the customer insists she wants the heat mark on the timber cup holders replaced also. I told her that came under wear and tear. Customer disagreed and claimed it was there from the beginning but just never noticed it. Emailed CSC to be in contact with customer to discuss further. Job is complete for approved quote and uploaded after pics.,2019-01-18 15:11:16,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Elva Tou,2
Oxley,OX,South QLD,44018,2016-02-27,Moiza,Buksh,moiza.b@gmail.com,0411723681,2018-11-24 11:41:12,Seattle Corner Lounge Suite,4077,45787,386570,The fabric has loosened and the cushion has started to sag. The adjacent cushion as seen the pictures is still taut.,600.00,Customer complained of multiple issues  not in issue description  whilst onsite. The Seat to RHF of corner has a sagged appearance on top due to compression of the thick layer of loose fill dacron on the top layer of the seat. This is the only seat in the lounge where this is happening and is abnormal. The far RHF seat cushion has softened and changed shape due to foam compression and the timber rail can be felt under the legs when seated due to the manufacturer not placing the protective barrier all the way to the front edge of the cushion  causing the frame to erode and split the foam. These are the two most used seats. Seats to the left of the far right and to the left of the corner have a similar softer foam feel at front and the timber rails can be felt slightly when seated. Dust cover disintegrated. 4 x booster foams  and 4 protective liners  one dustcover to be installed. Lounge in very clean and good condition. (covered with sheets on arrival) PO 015-2790576 and  015-2689989,The multiple issues were too time consuming to complete repairs whilst onsite so quote edited online. Quote edited to reflect all four seat cushions. Customer has stated that they want a new lounge suite. CSC to speak with customer re this issue. Quote denied 10/12 then approved 4/1/19. All repairs as above damage notes and per quote  completed 17/1/19.,2019-01-18 15:03:59,Finalised_technician,Foam,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Natalie Mitchell,Rose Tandy,2
Logan Central,LC,South QLD,44593,2018-02-26,Doris,Heywood,maldor96@ymail.com,0417007843,2018-12-03 10:44:05,cressida 3 seater,4128,59423,327463,electrics not working,420.00,1/. Single electric recliner isn’t operating. ( power cord has been jammed between the back rest and the back of the motor  power cord is cut).  Caused by the failed mechanism.  2/. LHF recliner on the 3 seater is jamming ( mechanism has failed) 3/. RHF cup holder controller isn’t lighting up.  4/. USB and power box doesn’t stay closed. ( I have replaced this in the past  it has failed again).,1/. I replaced the motor on the Single electric recliner and put spacers at the rear of the recliner mechanism. I did this so the customer ( has health issues) can raise the foot rest.  2/. 2 mechanisms need replacing.  3/. 1 cup holder controller needs replacing.  4/. A new USB and power supply box is required.  The lounge is in good condition.  Please see quote. All repairs completed.  Customer very happy with repairs.,2019-01-18 15:01:09,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Natalie Mitchell,AMY BLATCH,2
Helensvale,HE,South QLD,44767,2017-09-10,Lena,Hallak,oysta7@gmail.com,0405324880,2018-12-05 12:05:21,MILLENNIA 3 Seater Featuring 2 Electric Recliners,4212,57901,403125,The other day we're sitting in the media room watching television and one of the controls of the recliners started smoking and we immediately switched it off from the wall. We can't put the recliner down.,280.00,Issue 1 -  3 x cup holders have lights out and or not working properly  Issue 2 - KD Brackets loose on back rest Issue 3 - zippers under leg roll area on 1 x recliner have come undone and all foam hanging out.,Issue 1 - replaced 3 x electric cup holders and tested all in working order. Issue 2 - Removed all back rests and tightend al KD brackets. Issue 3 - Reinstalled all foam amd secured zippers (No Charge for this additional work),2019-01-18 15:19:30,Finalised_technician,Trigger Button (Electric),Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Natalie Mitchell,Brenda Stewart,2
Cairns,CN,North QLD,44895,2018-05-21,Matt,Miller,iammattmiller@gmail.com,0438544159,2018-12-07 10:34:37,Oracle corner lounge suite with ottoman,4870,50723,397860,Material has come apart or torn at stitching. Cause is poor quality of materials used. As this fault has occurred within 6 months we are not satisfied that the quality is sufficient for a lounge that is expected to last many years.,0.00,,,2019-01-18 15:11:07,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
Campbellfield,CF,VIC,45367,2018-06-26,Kevin,Moore,knkm1971@bigpond.com,0418570352,2018-12-14 13:48:38,Spartacus 6 seater corner suite,3429,51203,595351,Sagging.,90.00,The customer was concerned about the seating area of the raf recliner of the 2s reclining  sofa.  Visually the rh seat appeared sunken towards the front of the seat cushion.    I conducted a physical inspection and confirmed that the cushion felt collapsed at the front of the seat.  I conducted an internal inspection and confirmed that the foam surround at the front of the pocket spring had collapsed and shifted.   Further inspection confirmed that the pocket spring cell had failed towards the front of the cell.   The collapse of the cushion is likely to be due to the high impact area of the cushion and the foam surround being low density and not correctly attached to the spring cell.,I explained to the customer that the issue could be rectified however the customer was insistent that a repair option would not be accepted.  The customer reinforced their concern that while a repair could be provided to this seat  they were not satisfied that the same problem would not occur on the other seats of the suite.,2019-01-18 14:21:32,Reselect,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Tammy Edge,Catherine Sal,2
Bankstown,BN,NSW Metro,45623,2018-05-30,Monique,Lewis,monilew@optusnet.com.au,0418265295,2018-12-18 08:52:35,Naomi 2.5,2164,58826,881212,every time the lounge is sat on  there is a loud creaking noise. Sounds timber in nature. don't know what  other than poor manufacture  would have caused this problem.,170.00,1) The front LHF leg on the 3 seater lounge was scraping on the timber floor causing it to make a squeaking sound. Over time with normal use by the customer  the timber has begun to flex causing the leg to shift / slide slightly across the floor. Likely cause  normal wear & tear.    2) The middle leg on the 3 seater lounge was slightly shorter that the other four legs. This may have contributed to the timber flexing a little more than it normally would. Likely cause  manufacturer.,1) I stuck felt pads to the bottom of each leg in order to stop the leg/s from scraping on the timber floor.    2) I added a few washers to the top of the leg in order to bring it to the same height as the others.  Recommended Action/Quote: 1&2) All fixed  customer happy  no further action required.,2019-01-18 14:42:48,Finalised_technician,Legs,Normal Wear & Tear,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natalie Mitchell,AMY BLATCH,2
Benowa,BE,South QLD,45635,2013-08-07,Chris,Ingram,cs.ingram@bigpond.com,0409460530,2018-12-18 10:25:49,Queue Recliner,4215,37311,389826,The reclining cable has come out of the holding lug and the reclining mechanism can't be operated on one recliner,110.00,trigger not operating recliner,replaced trigger assembly,2019-01-18 14:59:56,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,AMY BLATCH,2
Coffs Harbour,CH,NSW,45640,2017-10-12,Kym,Speed,kymspeed@bigpond.com,0427408215,2018-12-18 11:13:27,Chaser,2452,52671,229285,When recliner is reclined it sits on an angle  it seems to still work fine but it’s lopsided,120.00,poor quality mechs,yes,2019-01-18 15:15:14,Finalised_technician,Mechanism,Manufacturer,C & R Upholstery,C & R UPHOLSTERY,Colin,Williams,Natalie Mitchell,Mitchell Demnar,2
Benowa,BE,South QLD,45662,2017-10-03,Kim,Green,kimwin@bigpond.net.au,0413450483,2018-12-18 14:46:07,Millennia 3 Seater,4211,57901,512819,PHOTOS FROM PREVIOUS CLAIM# 34859 - cm advised cupholder was never replaced and same zipper under leg roll previously repair has done same thing - have LVM for tech in regards to this  will assign tech under LD warranty in regards to the zipper  need to find out more information in regards to cupholder.,130.00,Recliner control unit  cup holder not working,Replaced cup holder control unit,2019-01-18 14:59:01,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,Kaitlin Evans,2
Waurn Ponds,WS,VIC,45922,2018-05-19,Luke,Williams,826371@email.com,0432154486,2018-12-23 08:43:28,Omaha 3 seater Chaise,3219,58831,826371,The 3 seater Omaha chaise cushion is sagging/ collapsed on the chaise section. On the other end of the lounge  between the two cushions you can feel a metal bar/ rod poking out through (can sort of see in the 4th picture - not as visable as the rest),90.00,Customer had noticed that the seat cushion on the chaise section had sunk on the side that adjoins the 2 seater. Upon further inspection it showed that the frame had broken in 2 separate sections.  The reason for the break was 1 - the staples had not hit the mark 2- corner piece had split due to being made from a bad piece of wood.,Report  called CS whilst at customer home  decision made to replace the 3 seater chaise.,2019-01-18 15:10:13,Changeover,Frame,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Natalie Mitchell,Rose Tandy,2
West Gosford,WD,NSW Metro,45995,2018-06-18,Paul,Muir,pmuir362@gmail.com,0409843037,2018-12-25 16:13:04,Pearson 3 Seater with inbuilt recliner in two tone buckskin,2257,61299,671065,The armrest wood frame at the bottom has split from the rest of the frame and is no longer supporting the armrest correctly. I used my hand on the armrest to balance myself when I was picking something up off the floor when It gave way.,200.00,Customer had reported that when had leant on the armrest of his 3-seater lounge  the frame had cracked. On inspection I found that part of the pine frame that connects to the bottom of the recliner had split  causing the recliner to sink down.,I detached the recliner from the metal rails  removed the backrest and also removed the mech. I then unpicked the Velcro strip and the dustcover to better access the affected area. Then I glued the crack and clamped the timber together. Finally  I screwed in a steel bracket to the affected area  to basically strengthen and reinforce it. I then reassembled everything  checked  all OK.,2019-01-18 14:44:08,Finalised_technician,Frame,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natalie Mitchell,Kirra Organ,2
Ballarat,BT,VIC,46035,2017-08-26,joanne,platt,joanne.platt@optusnet.com.au,0408129865,2018-12-26 17:49:10,spartacus,3356,51202,96593,lounge suite has been repaired already....now the chair is twisting when reclined and the couch is sinking toward the middle when reclined.....not 100% sure on the purchase date....but would prefer a store credit as i know this lounge suite has had numerous faults... would prefer a different one in general to avoid further complaints.,90.00,There were supposed to be faults with all recliners.  apparently the recliner the husband uses leans when reclined.,Neither myself or Mrs. could find any fault. All units working correctly,2019-01-18 14:50:39,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Natalie Mitchell,Rose Tandy,2
Tweed Heads,TH,NSW,46160,2018-08-23,Rachel,Bryde,rachelbryde@hotmail.com,0434826936,2018-12-28 10:32:12,Spartacus 3 Seater wtih 2 Inbuilt Recliners,2486,51201,256482,The mechanism under the foot rest on the right hand recliner has snapped. This recliner has only ever seated a child.   Please note  we will be away from 2-14 January so will be uncontactable during this time.,170.00,RHF mech has snapped,Replaced with a new mech,2019-01-18 14:51:17,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,Rose Tandy,2
Auburn,AN,NSW Metro,46206,2015-03-01,Charlotte,Duverge,Charlotteduverge01@gmail.com,0401149911,2018-12-28 18:39:56,Spartacus 6 seater corner suite01/03/2015,2567,51203,835885,Springs are worn out and popping out    The foam of the sofa is deflated   The recliner is not in line with the sofa and someone from super smart come and fixed it but it’s done it again,450.00,On inspection  the customer complaint spring felt on the RHF and LHF 3S and LHF recliner. The backrest of LHF recliner was not stable. Further inspection  the right side of backrest of LHF recliner wasn't locked into KD bracket and I'd shown the customer to make sure both sides locked in. Replaced 3 seat forms for 3 seats to the satisfaction of the customer.  The customer was kind enough to help dispose the rubbish foam.,Job completed. Revised cost from $490 to $450+GST without changing KD brackets.,2019-01-18 14:54:24,Finalised_technician,Pocket Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Rose Tandy,2
Campbellfield,CF,VIC,46276,2018-12-10,Shannon,Holmes,shannon_holmes@outlook.com.au,0402105980,2018-12-29 16:13:36,SAN Marco 3 seater chase,3083,56929,563159,If you zoom in closely the suade is already peeling away on all 3 seats. We have only had this lounge for less than 2 weeks and we do not use it during the day. Please send someone to inspect so we can get a refund  thanks,90.00,The customer pointed out that the suede on the lower backrests of the seats were different to other parts of the lounge. My inspecrion showed that’s the fabeic is getting a little rough in these areas however I have seen this many times including on showroom models of is type of suede. That it was suede does with use. This area of the seat does get more wear when getting in and out of seats and if they are recliners. This isn’t really wear it’s just the way the fibers of the suede react with use,There isn’t a fault with the suede it’s just doing what it’s suppose to with normal use. I would expect this to occur even after first few times of use.,2019-01-18 14:17:46,Finalised_technician,Discolouration,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Ash Monaghan,Catherine Sal,2
West Gosford,WD,NSW Metro,46463,2018-12-28,EVGENY,POZHARSKIY,e.p.au@outlook.com,0416816504,2019-01-01 14:13:24,ALFRED Corner Lounge with Chaise & Recliner,2257,62316,679586,Customer received their new lounge suite last week and one of the KD brackets has come loose and starting to fall off.,130.00,Customer had reported that one of the KD brackets had fallen off and couldn’t be secured. On inspection I found that the front bracket on the 2-seater section wasn’t attached and that the connectors had dropped into the lounge itself.,I unpicked the dustcover to get the connectors out and used a pair of proper brass nuts and bolts to secure the KD bracket into place. Connected the ends together  checked  all OK.  PLEASE NOTE: No ID label visible on the underneath of the various sections. Also  some of the other KD brackets have been screwed in so tight  the actual heads of the screws are worn away  so would be hard to remove  if required to do so. This would have been done in the factory.,2019-01-18 14:50:00,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natalie Mitchell,Ash Monaghan,2
Munno Para,MA,SA,46501,2017-09-11,Zoe,Gaston,karl.guest13@hotmail.com,0400770579,2019-01-02 09:48:39,MAGNUS corner suite,5114,53106,54613,Stitching coming undone  and all the seats do not line up by a few inches despite multiple attempts to re align them as instructed by Amart. They are clicked in properly. And the whole suite is rarely used.,350.00,3 Backrests not lining up very well  Top stitch coming undone on the LHF recliner backrest,Repaired top stitch. Tightened all fastening points and KD brackets on 3 backrests  this worked well for 2 of the backrests but the centre seat adjacent the centre console was very twisted to the left. Called onsite and approved to adjust the kd bracket mounting points. This worked well and the customer was very happy with the result.,2019-01-18 15:03:12,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Kirra Organ,2
Dandenong,DG,VIC,46610,2016-02-28,ANANTH,SURENTHIRAN,sananth@gmail.com,0414886493,2019-01-03 09:31:36,MICHELIN Theatre Suite,3173,53329,154552,One of the recliner is not working. When we press the reclining open button nothing happens. I have tried all basis checking like pulling out the cable and switching of the power for sometime and all nothing works. So frustrating as this is the third time happening since we bought it. Could you please send your technician ASAP to resolve this issue as we are not able to use the recliner. FYI i have also attached other side recliner in open position which is working fine.,170.00,suite is in good condition. the LHF recliner is not working.,Installed new electrics componets and now working correctly. Also packaged old faulty parts and delivered to Dandenong store with all the information as instructed to be sent to QLD.,2019-01-18 15:20:07,Finalised_technician,Trigger Button (Electric),Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natalie Mitchell,Kelsey Oliffe,2
Midland,MD,WA,46761,2015-07-30,Donna,Anuriw,donnaanuriw@gmail.com,0423687187,2019-01-04 14:05:57,Spartacus 3 Seater with 2 Inbuilt Recliners,6058,51201,123579,metal structure under one of the recliners has bent  no idea how it was caused,170.00,Thr rhf recliner mechanism has bent and snapped,Installed new mechanism,2019-01-18 14:46:58,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natalie Mitchell,AMY BLATCH,2
Bankstown,BN,NSW Metro,46763,2014-06-30,karen,clarke,karen6667@optusnet.com.au,0414804155,2019-01-04 14:11:59,Revolution corner suite,2560,44676,813400,springs can now be felt in the cushion seats,380.00,On inspection  the customer shown two seat cushions that she can feel the spring on the middle seat adjacent to the chaise and middle seat adjacent to the LHF seat. Further inspection  the timber frame and zig zag springs were sound and solid for the section of seat. The problem was caused by collapsed pocket springs in both seat cushions.,As the lounge is of over 4.5 years old  I'd advised the customer that replacement parts maybe not available. It's repairable if the parts are available. Report only Please order two replacement pocket spring seat foam (approx size of 760x760x170mm) for repairs. QUOTE (use below pricelist as guide) Quote to repairs $290+GST 2nd CF $70 INT2 seat foam replacement 110 x 2 $220 Grand total of $380+GST   Following up previous inspection report  I'd replaced two set of pocket springs with some existing foam and paddings to the satisfaction of the customer. Job completed.,2019-01-18 14:53:42,Finalised_technician,Pocket Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,AMY BLATCH,2
West Gosford,WD,NSW Metro,46798,2017-07-12,Karen,Morrison,karenmorrison19@hotmail.com,0468512213,2019-01-05 07:12:16,Spartacus 3 seater with 2 inbuilt recliners light grey,2250,51201,655425,One of the recliners on the lounge no longer works. When you pull on the lever it is very loose and the the chair does not recline or the foot part come up,110.00,Customer had reported that the LHF recliner on the 2/3 seater wasn’t reclining. On inspection  I tried the trigger handle and found it loose  indicating that the cable had snapped. On closer inspection underneath  the cable had snapped at the point that it connects.,I replaced the trigger  tested  all OK.,2019-01-18 14:39:37,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natalie Mitchell,Anyssa Chorvat,2
West Gosford,WD,NSW Metro,46851,2018-04-29,Jeremy,Gilroy,jeremygilroy@gmail.com,0419631265,2019-01-05 13:16:07,PHOEBE 3 SEATER CHAISE IN FABRIC,2256,57674,669035,The stitching behind the back rest section of the chaise - attached it to the base back - has come undone.,180.00,Customer had reported that stitching had popped in an area between the back cushion and back frame on the chaise section of his lounge. On inspection I found that the stitching had come undone and run vertically and horizontally on the corner of the back of the chaise section  to a total distance of approx. 15cm.,I tied off and tidied up the existing stitching  then restitched the affected area and secured. Customer satisfied with end result.,2019-01-18 15:06:54,Finalised_technician,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natalie Mitchell,Brenda Stewart,2
Helensvale,HE,South QLD,47011,2013-01-23,Graeme & Melissa,Monaghan,mellindsay@hotmail.com,0438737531,2019-01-07 13:40:42,CEDAR FALLS,4209,24156,197653,Recliner mechanism on side of both recliners have failed. Leather cracking all over entire 3pce lounge.,130.00,trigger cables on both single recliners had snapped. Made customer aware that leather issue is not in warranty anymore as per notes..,Installed 2x new triggers. Job is complete.,2019-01-18 14:58:05,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Anyssa Chorvat,2
Casula,CL,NSW Metro,47021,2017-11-16,Babli,Rani,bablirani123@yahoo.com.au,0466566218,2019-01-07 14:03:52,Rampus corner chaisewith storage ottoman and sofa bed,2565,41708,800665,I just complaining about this product that fabric of the sofa is too loose since we buy it . After one month we noticed that it's getting more loose otherwise this sofa is so nice. I liked it very much that's why I haven't complain about this but now I thought that I should do this. We used only one year. There are not many people in my family. Just four of us. I don't know where the problem is. I don't know it's the foam or something else. Please get back to me.,90.00,On inspection  the customer complaint that the fabric on almost every seat was sagging and wrinkles on the back cushions. Further inspection  the seat foam was of the same level support for all seat. I'd explained to the customer that the fabric was soft and easy to get sagging look and can be smooth over. Also the back cushions was filled with soft material  the customer can puff it up to make good. However  the customer was sick to do so and complaint the matter which was wear and tear or the maintenance matter. In my opinion  it is not manufacture fault.,Report only,2019-01-18 14:53:13,Finalised_technician,Puddling,Normal Wear & Tear,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Vaishnavi Ravichandran,2
Beenleigh,BL,South QLD,47028,2018-09-28,Matt,Livsey,mlivsey89@gmail.com,0449946569,2019-01-07 14:33:38,RUMPUS corner chaise with storage ottoman and sofa bed,4208,41708,123073,The stitching is coming away. We have only had this couch just over 3 months and I would guess because it's  such a little fault it has been there when we got it. It's not easy noticeable.,160.00,Stitching hadn't come undone on side of cushion.,Repaired stitching on side of cushion. Job is complete.,2019-01-18 14:39:13,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Vaishnavi Ravichandran,2
Toowoomba,TW,South QLD,47038,2016-12-26,Rohan,Deshle,rohandeshle@gmail.com,0421287164,2019-01-07 15:13:25,SAN MARCO Electric Recliner,4350,51129,352781,Leather has starting to pill of from many places and i only had this for 2years. Need to get it fix before it gets worse.  Thank you.,200.00,Po.no. 015-2895196 Inspected and conducted clean tests around area where leather had lost some topcoat and pigment  on edges of l.h.f  seat and middle seat  as well rear of l.h.f armrest of 3 seater. Explained to customer that although he has looked after suite  it was still dirty enough to be in need of a professional clean  explained that Amart had already pre approved  repairs as a good Will gesture  but he would need to get suite professionally cleaned to ensure leathers longevity  as in my opinion the marks and wear on this suite would be classed as natural wear given its age and cleaning needed.,Conducted clean test  and recoloured and top coated over wear areas  explained to customer my findings and left buisness card and quote to clean and condition suite.,2019-01-18 14:55:04,Finalised_technician,Topcoat,Normal Wear & Tear,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Natalie Mitchell,Brenda Stewart,2
Gepps Cross,GC,SA,47071,2014-04-07,Donna,Fanning,donna.fanning@bigpond.com,0448199019,2019-01-07 19:50:05,London 4 seater chaise,5043,49625,928193,Stitching has come undone and the supports in the seating  have gave way,0.00,,,2019-01-18 12:27:46,Discount to Keep,,,,,,,Kirra Organ,,3
Penrith,PH,NSW Metro,47097,2018-05-02,Andrew,Berta,andrewb153@hotmail.com,0406842777,2019-01-08 08:29:38,millenia,2750,57901,1022094,padding is falling out of foot support from sofa. faulty stitching from manufacturer of the zipper seems to be cause. as evident in photos.,180.00,- Attended customer residence to repair broken zipper on leg roll section. - LHF Vertical Zip on RHF recliner leg roll stitching had come undone causing the foam to come out. In addition to this the RHF Vertical Zip on the RHF leg roll also had stitching coming apart that required repair to avoid the same issue occurring.   - The cause of the loose stitching on both zips was neither had been tied off correctly causing the stitching to come apart with use. - Likely Cause - Manufacturing.,- Slide had come off zip  reattached to zip  fixed the stitching on both vertical zippers  tied off and glued to secure. All fixed.  NOTE  Once the stitching was repaired I assessed the RHF and LHF recliners just to ensure all was ok and found all bolts on both the RHF and LHF drive bar were loose  I tightened these. Also found the nut at the front of the RHF motor had fallen off  I fixed this as well.,2019-01-18 15:20:56,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Vaishnavi Ravichandran,2
Oxley,OX,South QLD,47126,2018-12-22,Andres,Gonzalez,andres_spagnoli@hotmail.com,0466070389,2019-01-08 11:42:57,Omaha 3 seat chaise,4078,588310002,462507,tear in dust cover   CSC lodging on behalf as per customer request,130.00,Chaise has torn dustcover. Lounge in as new condition. Nil ID label.,New dustcover installed under chaise.,2019-01-18 15:02:33,Finalised_technician,Dustcover - torn,Transport,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Natalie Mitchell,Kelsey Oliffe,2
Virginia,VI,South QLD,47296,2012-08-09,Aaron,Howell,aaron@kitten.net.au,0417625550,2019-01-09 20:25:24,Cedar Falls 3pce (3Seater+Recliner+Recliner) in Leather,4006,24156,330873,The handle to lift the foot rest on the recliner no longer functions. The last time i tried to use it i felt something snap inside the chair. Now the handle just pulls all the way back and does nothing.,110.00,Job request states that trigger cable has snapped and recliner no longer reclines. Customer states this occurred under normal use. Lounge is otherwise in perfect condition and well looked after. Customer lives alone with no children or pets to cause damage.,Performed assessment and report. Found cable had snapped near handle this is due to the type of metal used in the cable and can snap under normal use.  Replaced trigger onsite. Tested and recliner working normally again. Customer very happy.,2019-01-18 14:38:07,Finalised_technician,Trigger/Cable,Design,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,Natalie Mitchell,Catherine Sal,2
Tweed Heads,TH,NSW,47324,2016-02-13,Keith,Marsh,amartwarranty_marsh_211359@gmail.com,0417619461,2019-01-10 10:11:00,Rochelle seat in blk/licorice,2486,53503,211359,Not sure if any stains or animals. No photos from customer. They are elderly. On the 3s now problem with the springes. They had this problem on the 2 recliners  now this is happening with the 3seater. Thanks.,200.00,LHF seat on 3 seater has a huge lump in and is very uncomfortable to sit on.,A new spring cell has been fitted,2019-01-18 14:49:25,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,AMY BLATCH,2
Dandenong,DG,VIC,47377,2015-04-09,val,mcgrath,rebeccamorgan532@gmail.com,,2019-01-10 15:45:34,Brussels 3 sater with 2 inbuilt recliner and 2 recliners,3196,47488,129436,mechanics of the chair not working  not reclining,110.00,broken trigger cable,replaced with new cable,2019-01-18 14:46:40,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natalie Mitchell,Kelsey Oliffe,2
Benowa,BE,South QLD,47410,2018-01-10,steve,moreels,mooey057@hotmail.com,0466896780,2019-01-11 07:14:21,millennia 3 seater,4211,57901,519828,the recliner open button does not work the only way to get it to work is to turn it off with button on the back of the chair then it will work again for the one time use,130.00,RHF recliner of 3 seater is failing and customer needs to keep turning power off to get it to work again. Lounge is in a media room and appears well maintained.,Replaced cup holder and relay box . Tested many times with no issue.  Customer happy,2019-01-18 14:39:59,Finalised_technician,Trigger Button (Electric),Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Natalie Mitchell,Rose Tandy,2
Tweed Heads,TH,NSW,47431,2013-05-22,Kevin,Haddrick,amartwarranty_haddrick_161040@gmail.com,0413744343,2019-01-11 10:45:36,cedar falls recliner in prado,2486,24156,161040,No sure if it is free of stains or animals. no photos. Trigger has gone on one of the recliners. Please repair. Thanks.,110.00,Trigger cable has snapped,Replaced trigger assembly,2019-01-18 14:48:59,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natalie Mitchell,Mahnaz Reza,2
Fyshwick,FK,ACT,47503,2017-07-29,Peter,Gawthorne,donnama80@hotmail.com,0406619480,2019-01-12 08:27:31,Millennia electric recliner,2619,57899,10772,One single recliner makes a loud clicking sound from underneath when it gets reclined out or in.,170.00,Recliner mechanism was catching to the base  making a clicking sound and making it hard to open,Had to reconfigure the mechanism,2019-01-18 14:56:43,Finalised_technician,Mechanism,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Natalie Mitchell,Brenda Stewart,2
Benowa,BE,South QLD,47518,2018-11-25,Alvin,Francisco,rvin_05aust@yahoo.com,0433227702,2019-01-12 11:08:15,Connor Corner Chaise,4226,632510001,544114,Customer cannot attach one leg,130.00,RHF front leg of chaise section not tight. Lounge is new,Inspected lounge to find leg slightly loose but with no screws in the plate to secure leg to frame. The thread on the leg screws into an internal female thread which is embedded in the timber frame. The internal thread was loose with approximately 2mm play and therefore would spin around as you tightened the leg. Was able to hold internal thread with pliers and get leg reasonably tight. Explained to customer that this thread is only to get the leg in the correct straight position and that the plate with 4 screws provide the necessary strength for the leg. Once I had fitted the 4 mounting plate screws to frame the leg was firm and secure the same as all other legs on lounge. Customer insisted I call CS to note his concerns. Despite me trying to explain the leg is now secure he struggled to comprehend in my opinion. I am satisfied there will be no further issue with this leg.,2019-01-18 14:41:41,Finalised_technician,Legs,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Natalie Mitchell,Ann D'Ambrosio,2
Prospect,PT,NSW Metro,47526,2016-08-07,Siddharth,Pandya,siddharthpandya85@gmail.com,0430397010,2019-01-12 12:56:58,AURORA 2 Seater & 2.5 Seater sofa,2145,53486  53487,429721,I believe the quality of sofa is not good because we have face incident twice in a year. And this time there was elderly person sitting on sofa while sofa one leg broke off which made person to fell off. And it was very embarrassed moment for us. I think this is the worst product we ever got.  We hardly use the sofa and still there are lot of issues in the product which I like to mention along with this. Sofa cushion quality is really bad because its just two years and even though its not been used too much cushion have squashed. I am really not happy with the product and I would like to return this product and get refund back. I am really disappointed so I don't want any kind of replacement at all.,0.00,,,2019-01-18 12:07:44,Reselect,,,,,,,Ash Monaghan,,3
Cairns,CN,North QLD,47576,2017-02-02,Robert,Bastian,bobbiega@gmail.com,0488018893,2019-01-13 13:16:45,Zavier Recliner x 2 and Zavier 3 Seater Sofa,4852,54729 and 54728,365749,The material used for the purpose of excluding dust and insects from beneath the recliners and sofa was inferior and disintegrated after almost two years use.,0.00,,,2019-01-18 12:33:44,Discount to Keep,,,,,,,Kirra Organ,,3
Auburn,AN,NSW Metro,47719,2015-05-03,sandeep,singh,pushsneha@yahoo.com,0415711251,2019-01-14 14:59:08,Easton Recliner and 3 Seater,2135,50695,841376,KAITLIN FROM CSC LODGED CLAIM ON CM BEHALF   Within the year of purchase  both the recliner and 3 seaters got the small hole at the edges of the sofa. We are new to this country and didn't know this is covered as part of the warranty  but when a few weeks back we walked into your store to look for leather sofas  your friendly team explained to us that all this is covered as part of the warranty. We have maintained and looked after these sofas very well. We explained this to your store manager  whose views are in line with our of this being a genuine case. This looks more to be a product fault.,0.00,,,2019-01-18 09:30:16,Discount to Keep,,,,,,,Kirra Organ,,3
Casula,CL,NSW Metro,47727,2018-01-21,Claire,Nugent,clairenseth@hotmail.com,0450810557,2019-01-14 15:58:22,Kensington 3 seater sofa,2225,51951,804217,Stitching is coming away in two places on the 3 seater sofa,0.00,,,2019-01-18 12:42:25,Changeover,,,,,,,Ash Monaghan,,3
Yamanto,YO,South QLD,47776,2018-12-01,Luke,Vorbach,lukev@murphys.com.au,0406095228,2019-01-15 09:29:34,Spartacus Recliner,4300,51200,743485,The recliner will no longer close and lock into closed position.,0.00,,,2019-01-18 16:13:39,Changeover,,,,,,,Anyssa Chorvat,,3
Coffs Harbour,CH,NSW,47789,2018-07-28,Toni,Hawkes,tonihks22@ymail.com,0435751635,2019-01-15 11:14:36,Spartacus recliner dark grey,2447,51200,239566,Recliner has dropped to the left hand side of the seat as shown in pictures,0.00,,,2019-01-18 10:14:27,Reselect,,,,,,,Tianye Zhang,,3
Moonah,MH,TAS,47867,2018-09-13,Chris,Post,chrishawkins294@gmail.com,0458260695,2019-01-16 10:03:35,Dream elegance 3500 queen mattress 13/09/2018,7010,61894,440735,Multiple stitching issues over mattrrss,0.00,,,2019-01-18 15:45:07,Discount to Keep,,,,,,,Ash Monaghan,,3
Fyshwick,FK,ACT,47985,2017-09-26,Erdal Sertug,Telli,sertugtelli@hotmail.com,0423853671,2019-01-17 13:42:19,ALLIRA 3 SEATER SOFA,2604,55039,12940,We are using the product properly and very carefully after purchasing. I would say its  fabric probably is not of good quality. So we have faced such a problem over time.,0.00,,,2019-01-18 09:55:31,Finalised_no_technician,,,,,,,Vaishnavi Ravichandran,,3
Springvale,SV,VIC,47993,2019-01-15,Tina,Bernardi,119593Bernardi@noemail.com,0413689176,2019-01-17 14:23:01,Julius 2 Seater withth 2 Electric Recliner,3144,64358,119593,Uploaded for cust - LH hinge broken,130.00,The customer directed me to the console lid of the raf recliner of the sofa.   The lid was noticeably askew.  I physically tested the lid and confirmed that it was loose with lateral movement evident.   An inspection confirmed that there were screws missing from the hinges of the lid.  The screws appeared to have been used however are likely to have fallen out.,I repaired the issue during my visit.,2019-01-18 15:32:35,Finalised_technician,Fasteners/Connectors,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Natalie Mitchell,Kirra Organ,2
Wagga Wagga,WG,NSW,48028,2018-06-23,Bradley,Macdonald,bradleymacdonald1@icloud.com,0431644313,2019-01-17 19:24:30,Oracle Corner Lounge With Ottoman Elephant,2594,50723,803112,The stitching on the ottoman in one corner on top of the ottoman has come apart along the seem and looks like close up to me that the manufacturer missed a little section stitching   It’s been like this since September that I have noticed. Just haven’t had time and kinda forgot about putting a warranty claim in about it  I purchased the lounge in end of June 2018 and didn’t Receive the Lounge until early August 2018 due to back order. Rest of the Lounge Suite is fine it’s just the ottoman with the problem. I’m  Worried about it getting worse!,160.00,,,2019-01-18 16:20:59,Discount to Keep,,,,,,,Tianye Zhang,,3
