STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Logan Central,LC,South QLD,56570,2016-12-05,Nancy,Grammatico,sle308@hotmail.com,0402781543,2019-05-10 10:05:10,Ashleigh electric recliner,4285,53461,311738,Couch is on a big angle leaning to the right which now scratches the wooden floor  has gotten worse over time. I believe it may have something to do with the frame Maybe  something is faulty not too sure. Didn’t realise earlier as chair was in a different spot and could not tell  until we moved couch and definetly  see there is a fault. If you look at the side photos you can see the left side sits off the floor and the right is on the floor. So maybe faulty frame not too sure.  Hard to see in photos sorry,610.00,On arrival customer showed me that the lhf side of the single recliner has dropped and has scratched her timber floor. On further inspection I found that the main timber frame rail along the lhf side has snapped and split causing the lhf side to collapse. This has also caused strain on the mechanism causing it to bend at all the fixing points. Snapped frame caused the recliner bottom on the floor and scratched the floor. I believe customer is looking for reimbursement/repair of the damage floor. To fix this issue I would need to completely strip the recliner down and replace the main timber rail and add all new supports then replace the mechanism. This will be a time consuming job   Major frame repair and new mechanism needed,As per quote I have replaced the snapped main timber recliner frame and replaced the mechanism  also installed new dust cover as the old one disintegrated as soon as I started repairs.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  QUOTE/REPORT - Report if required $20.00 1 $20.00  travel $10+gst from Jimboomba $10.00 2 $20.00  Accepted Quote Total: $110.00   ACTION TAKEN/REPAIR REQUIRED  Major frame repair and new mechanism needed  QUOTE (use below pricelist as guide)   Cf $70  Cs2 - major frame repair $330  M2 - $80  Travel $10 + gst from jimboomba $10 2 $20  Total $500 + gst,2019-07-14 14:01:16,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,AMY BLATCH,2
Port Macquarie,PM,NSW,56720,2018-01-26,Skye,Smith,skyesmithxxx@gmail.com,0412550636,2019-05-13 09:43:21,SPARTICUS 6 seater corner suite - charcol,2443,51203,165950,One recliner is completely lop-sided has been for a while now  the double recliner has a lump and has lost a spring  (I have kept spring) lounge structure is all over the place!,570.00,LHF seat of the two seater module has compromised foams/pocketsprings. Both seats on two seater with centre console module have compromised foams/pocket springs and the LHF recliner on this module has a compromised mechanism.,Callout and report ONLY. 10.7.19 - All pocket spring and foam issues repaired  mechanism replaced,2019-07-14 13:44:20,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,George Mylonas,2
Campbellfield,CF,VIC,57521,2015-12-20,Abhayadeep,Singh,abhay.hpd@gmail.com,0432671022,2019-05-22 20:39:58,Chaser 3 Seater,3030,51067,526741,Left hand seat of the 3-seat lounge has lowered- base almost touch the floor. The handle on the left side that opens the recliner seems to have broken connector as it doesn't work anymore.,220.00,Insufficient clearance between rec mech and metal base rails on rhf rec seat on 3S couch  leg rest catches on frame and locks in position. Faulty trigger cable on same seat ITEM CODE: 51067,I have disassembled the rec mech and added sufficient spacers to allow clearance on the mech/base rail  mech reassembled   issue resolved. Replaced faulty trigger cable issue also resolved   cm happy. CM raised issue re foam inserts on the leg rests on the 3S couch and advised he felt they were faulty  on inspection all foam inserts are compressed minimally as a result of wear have informed the cm and further advised not to "dig feet" into the foam "hammock" section of the leg rest but to use as as designed. no further action required,2019-07-14 15:41:59,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Emma- Louise Thornton,Kaitlin Evans,2
Bundaberg,BG,South QLD,57539,2018-03-22,Kyle,Stevenson,kylestevenson@bigpond.com,0427310030,2019-05-23 10:12:45,Cressida 3 Seater,4670,59421,538702,Electric recliner has broken off the frame not allowing the chair to recliner.,300.00,Both existing motor and mechanism was completely broken.,We built up the new mech and motor combination from scratch with all of the crossbars we were given. We attached it to the chair and had customer test - everything seemed to be functioning as it should.  Repair complete,2019-07-14 12:45:57,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Brenda Stewart,2
Bundaberg,BG,South QLD,57686,2017-04-24,David,Dorron,dd19dd@outlook.com,0438594379,2019-05-25 10:31:02,Ashleigh Theatre Suite,4670,55471,525644,The underlining of the entire suite is disintegrating and breaking down and fall off. It is turning to powder and falling all over the floor. There is threads and pieces of lining hanging out from under lounges,460.00,2x recliner  2x reclinerless seats  2x consoles all have faulty dust cover which is disintegrating. Stitching is also coming undone on the seat - the stitches have not been take up far enough  - they should have been hidden underneath the seat panel. We will need to undo some before tying off and taking a new thread up and under the seat in each of the four stitching lines.,As quoted we returned to perform repairs on the dust cover and the stitching on the LHF recliner. The stitching required us to cut the stitching  using the existing thread we recreated the loop stitch to fix both sides. Regarding the dust cover we took each piece outside individually as per customers request. We pulled off as much failing dust cover as we could and disposed of it  then cut to size new pieces and stapled them into place. We did this on 2x recliners  1x 2 seater unit and 2x console units. Customer was happy with the work performed.,2019-07-14 16:42:15,Finalised_technician,Dustcover - torn,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Kaitlin Evans,2
Dandenong,DG,VIC,57703,2014-10-08,Scott,Bellinger,sb2192@yahoo.com.au,0447358674,2019-05-25 13:54:02,Sanctuary 5 Seater Corner Lounge Suit,3199,50719,117407,Photo 1 - Back cushion has collapsed/sagged as though the foam inner has deteriorated. Photo 2 - Cushion feels as though a spring has let go  there is no structural integrity and when you sit on it it feels like you are sitting on the timber frame. Photo 3 - The footrest on the recliner has had the material come away from frame of the footrest. Photo 4 - another view of the recliner issue.,740.00,Issue 1: 2nd from RHF backrest top cushion has collapsed  frame was fine however I believe bag holding loose fill has torn inside fixed backrest cover. Issue 2: RHF side of console seat cushion has collapsed   due to broken zig zag springs and also foam in legroll area has lost all support  you can feel timber directly under legs . Issue 3: LHF recliner foot rest has come away from material underneath  leg roll/ legrest area has completely torn causing foam support to fall out. Lounge suite looked to be in good condition.,Issue 1: fixed backrest  filling and bag repairs. Offsite repair. Int 2 repairs  Issue 2: zig zag springs repair and booster foams. Int 2 x 2 repairs  Issue 3: multiple stitching x2 repairs Job completed and dropped off to customer 13/07/19. Customer happy with repairs,2019-07-14 09:49:51,Finalised_technician,Lining,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Catherine Sal,Brenda Stewart,2
Maroochydore,MR,South QLD,57850,2018-12-18,Andrew,Turnbull,Aptplasteringco@hotmail.com,0415913549,2019-05-27 14:49:28,ALFRED Corner Lounge with Chaise and Recliner,4575,62316,828510,Stitches have started coming out im unsure if this is the same spot that has already been fixed under warranty but it’s definitely in the same vicinity and same problem as before,160.00,The top stitching in the LF backrest of the chaise has come undone.. the is the LF line of stitching of a double line.. the RF of the same double previous repaired,Handsew top stitching securely into place,2019-07-14 12:38:45,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Rose Tandy,2
Yamanto,YO,South QLD,58529,2018-06-14,Mary,Cunningham,mary.cunningham90@gmail.com,0435820260,2019-06-05 12:59:15,Fontana rhf corner chaise,4301,53990,738884,The back cushions and stitching is coming off and the padding on the seats have moved and you can feel the joinery underneath when sitting down.,90.00,On arrival customer showed me that the stitching has come undone on the backrest and cushions  this is a major job as the torn stitching is from bottom of the backrest all the way up and across the top of the backrest . The customer also showed me that the corner seat has gone soft. This is the design of this style cushion as it is a toyfilled cushion on top of the standard foam   in my opinion this is just the normal wear and tear of this style seat.  If the stitching issue was to be hand sewn I would need 1-2 hrs as this would need to be double stitched as the customers are very large and the job very time consuming  I would also apneed to add some more padding to the backrest where it has started falling out from the torn stitching area.,Cf $70 Quote/ report $20 Total $90 + gst  qUOTE:  Cf $70  Major stitching $200 INT3 stuffing $40  Total $310 + gst,2019-07-14 08:55:39,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,AMY BLATCH,2
Casula,CL,NSW Metro,58565,2018-07-16,MAHESH,MANDAL,mahesh.scor@gmail.com,0423922005,2019-06-05 17:57:00,CONRAD Corner Chaise,2564,49971,810991,In last couple of weeks  i saw some of the stitches of the lounges are coming off and it has been noticed at couple of spots.. looks like loose stitching and it may lead to deterioration of  foam if not looked into.,228.00,1) There was a section of top stitching that had come undone at the back of the seat to the left of the middle seat. The manufacturer has not tied the top thread off properly & with normal use by the customer the topstitch came free. Likely cause  manufacturer.  2) There was a section of top stitching that had begun to loosen at the back of the left side of the middle seat. This happened due to the same reason as above.,1) I stitched the top stitch thread back into place.  2) I tied the topstitch off & threaded the excess thread back into the allowance.  1 & 2) All fixed  customer happy  no further action required.,2019-07-14 10:15:44,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Catherine Sal,Toby Young,2
Benowa,BE,South QLD,58598,2016-09-30,Gemma,Lucas,gemmalucas22@yahoo.com,0427889877,2019-06-06 10:22:55,ASHLEIGH Corner Loungewith Built In Recliner and Chaise,4215,48520,484451,The product is damaged. It contains rips or tears  and the backrest for the recliner is both always bent and uneven  even when not reclined. I'm unsure of what has caused the issue  but I believe extensive use of the Recliner may have caused the problem.,460.00,Issue 1 - LHF recliner back rest is twisted and leaning too far back. Issue 2 - LHF armrest has a small tear on the front edge,Issue 1 - KD bracket was loose and fixing bolt had fallen out  replaced bolt and secured KD Bracket. Issue 2 - Leather panel replaced Dust cover had deteriorated and was replaced FREE of charge,2019-07-14 10:05:24,Finalised_technician,KD Brackets,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Catherine Sal,Kaitlin Evans,2
Ballarat,BT,VIC,58693,2015-06-19,Kim,Sharp,kimmy@kimmystummytreats.com.au,0424916154,2019-06-07 14:07:12,Spartacus recliner,3355,51200,98938,First chair: One of the arms on the foot rest has snapped  Second chair: The chairs frame moves a lot.,250.00,1 single recliner part of linkage broken The other recliner was extremely loose   all due to normal wear and tear,Replaced both mechanisms,2019-07-14 09:41:08,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Catherine Sal,Alexander McGuire,2
West Gosford,WD,NSW Metro,58761,2018-03-22,Melissa,Hieber,mil_hieber@hotmail.com,0427176912,2019-06-08 13:55:21,ELEMENT RHF Corner Chaise,2261,54867,667623,Corner Lounge: 1. More Stuffing required in the back cushion in the corner. 2. More stuffing required in the seat cushion in the corner - lower than the other cushions. 3. Can't clean the back cushion - only use the Amart Product 'Fabric Protection Smartcare'. 4. Other ELEMENT 2 Seater Sofa Item: 54864 Lounge (no space to add product on 'Product' page) - has a water stain that cannot be removed.,310.00,Customer er had reported issues with the corner seat foam and backrest on her modular lounge. On inspection I found the lounge suite to be in overall very good condition with all the seats showing evidence of being used by the family. The corner seat and backrest though had issues. The seat foam was badly compressed causing anyone sitting there to sink into the seat. The backrest full had also compressed and sagged and couldn’t be manually manipulated. Albeit this seat gets a higher proportion of use  the foam and fill should still last longer than they have. Being low density foam doesn’t help.,I tipped the affected section over  unpicked the dustcover and the material to give access to the foam block. I then removed it and used it as a template to cut a new piece of solid high density Dunlop foam. I then covered it in Dacron anc reinserted it back in the seat.  I also accessed the inside of the back cushion and inserted additional loose fill to plump it up considerably. Customer was happy with the overall result.,2019-07-14 16:18:07,Finalised_technician,Foam,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Rose Tandy,2
Maroochydore,MR,South QLD,58795,2019-05-17,Lyn,Gibbs,klendup1@gmail.com,0754415145,2019-06-09 10:04:16,Capello Electric Recliner,4560,64257,833828,The light is not working in the control section.,130.00,One recliner has no lights on the switches. Likley cause is manufacturer materials,Replaced switch as supplied. Will not allow me to upload photos,2019-07-14 16:02:43,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Catherine Sal,Catherine Sal,2
Port Macquarie,PM,NSW,58922,2019-04-05,Vicki,Dufty,rusviccharm@optusnet.com.au,0432361789,2019-06-10 17:35:04,Sentinal,2440,62578,178426,When looking at lounge on night it was delivered I noticed middle console was not sitting straight  husband said there was a screw missing from a hinge inside. I then noticed left hand side  (when standing in front of it) the arm rest lid was not sitting straight either. Also same side recliner hangs lower than the other side None of these are a major drama but for a 2 thousand dollar lounge I feel it's a bit ordinary  Thank you for your time.  Cheers  Vicki,130.00,Centre console of the two seater suite had a missing hinge tensioning grub bolt. LHF arm rest console lid fastened crooked.,New grub bolts used to substitute for centre console lid (replaced both  because replacement screw was different to the remaining one and wanted them to be uniform). LHF console lid- removed screws and reangled and refastened. Job complete.,2019-07-14 10:20:21,Finalised_technician,Fasteners/Connectors,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,Richelle Suna,2
Mackay,MK,North QLD,58984,2018-08-18,Jemma,Graffunder,jemmakategraffunder@hotmail.com,0423838427,2019-06-11 11:53:04,Spartacus 6 seat corner suite,4753,51203,359560,When reclining the arm chair it has stuck gotten jammed and twisted as it came out  and has broken the board underneath the chair  now when it's reclined the foot rest is still twisted and crooked and is extremely difficult to put away. I have also notice a spring has come through the foam at the edge of the seat  I'm not sure when it happened or how,280.00,RHF recliner has multiple issues: 1. The chair is bent when being reclined - This is due to a faulty mechanism. Over time with use  the joins can loosen. As these cannot be repaired  the part will need to be replaced. 2. The bracing bar is broken - It is likely that this frame has broken with use and/or from the faulty mechanism.  3. The customer mentioned they could feel the springs. This is due to the way she has been sitting on the lounge: Lots of force between the leg roll stitching (which has minimal support of foam). We have advised her of this and she will be aware in the future.,1. The mechanism has been replaced. 2. A new bracing frame has been installed. 3. No repairs. Job is complete.,2019-07-14 16:39:28,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Catherine Sal,Kirra Organ,2
Townsville,TV,North QLD,59003,2019-03-04,lesley,aikens,laikens_5@hotmail.com,0417633209,2019-06-11 14:00:22,Bellamy lift chair,4814,62453,370578,the uplift of one of the chairs just didn't operate.  It has only been used a few times.  Super A mart sent us another battery thing but still the chair did not operate.   Unknown as to what could have caused the damage as we have no children who could play with the mechanics and as stated the chair is only used on a limited basis.,120.00,62453 Bellamy Lift Chair  1. LHF lift chair not functioning. Transformer sent to customer but did not solve issue. Trouble shooting of problem done. Motor working. Electric trigger not transmitting signal.,1. Trigger cable installed in wrong position causing connection to pull apart during motion. Cable position changed and motion tested to ensure no stress placed on cable or connection. All good. Chair working correctly now.  CF + R/Q + E2 = $120,2019-07-14 15:37:31,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Catherine Sal,Richelle Suna,2
Joondalup,JP,WA,59021,2017-10-30,Tracy,Zaklan,divinedchaos@hotmail.com,0447733557,2019-06-11 17:15:19,Cressida 3 seater,6104,59423,897178,There’s no power going to the r/h side and the recliner is stuck in the open position. The l/h side and middle are working ok,120.00,The cup holder with buttons is faulty,Repaired cup holder with buttons,2019-07-14 15:32:09,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Catherine Sal,Richelle Suna,2
Joondalup,JP,WA,59167,2018-10-29,Bhumika,Patel,bhumi1904@yahoo.com.au,0433630074,2019-06-13 13:24:04,CHARCOAL - ALFRED - Corner Lounge with Chaise and Recliner,6055,623160002,922267,the first thing  what we selected its not that the color    second thing  two seats not able to attached together. the last seat is soo Webley.,200.00,The service request indicates that the customer belives that they did not receive the lounge that they ordered. She informed me that it is not as dark as the one that was on the floor and that it does not match their decor. As a result i have infromed the customer that i would inform amart of the issue. I took some photos of the lounge  and some minor issues that the cm then pointed out. Once o had left I called the store to see if the Alfred range had a darker colour than the charcoal. The store informed me that there is only the charcoal and the light grey. I also did not realise that te custimer had purchased the loiunge in Octobe 2018. If they had an issue with the colour than you would think that they would have reported it upon delivery.  I believe that this is an attempt to het a new lounge. The cm also mentoidx that the RHF recliner is very wobbly. It is not as stable as the adjacent no arm seat but it is because it is a recliner with moving parts so movement within reason is,To be expected. Also the cm mentied that here is a small piece of loose top stitch thread on the back of the no arm seat and the backrest is out of alignment. The topstitch issue is in a static area and does not receive any wear and tear so i am unsure how this would have occurred naturally. These are all minor  issues that the customer is using in an attempt to get a new lounge. I have informed CSC about the issue and I have been asked to wrute a report and qute on the above issues. REPAIR- Hand sewed the loose toostitch thread. Also gained access to the interior of the no arm seat  added glue to all of the threads of the posts and tightned the backrest posts. Reattcahed the lining and the connector. I have also done the same to the kd clips on the backrest of the no arm seat and the RHF recliner. I have also tightned bolts on the mechanism and added a screw to the mechanism tab to secure it to the frame as the customer mentioned that it was wobbly. These repairs should hold.,2019-07-14 13:00:43,Finalised_technician,Stitching,Customer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Catherine Sal,Toby Young,2
Rockhampton,RK,North QLD,59201,2016-01-07,Tanya,Spence,om@iassist.com.au,0458134379,2019-06-13 17:07:34,CHOCOLATE - SPARTACUS - 3 Piece Recliner Suite,4702,512020002,312639,One of the single recliner's is broken at the front of the seated area.  One of the recliners and one side of the 3 seat recliner sits very crooked and then when you look under you can see that one of the bars is very bent.  The padding on all of the arms is depressed.,400.00,Customer advised us that the day they went into the store to lodge the claim was the last day of the warranty on this lounge. We figured Amart would prefer we get these last issue resolved without an additional inspection fee. 1. The main structural  timber frame in the front on the single recliner had snapped in half.  2. The mechanism on the same single recliner was also very bent and would not close  3. The mechanism on the LHF recliner on 2.5 seater was also very bent and needed replacing.       Sent from my iPhone,To repair  we replaced the mech on the 2.5 seater (we had taken one with us)  We took the single recliner back to the workshop and  replaced the failed mech with a new #888 and replaced the poor plywood timber and replaced it with a much stronger piece of timber. We also had to replace all ek clips for the ZZ springs.  Advised customer that the armrests could be fluffed up as this is a normal wear and tear issue with a soft fill lounge Arranged re-delivery to customer with a two day turnaround,2019-07-14 16:45:41,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Catherine Sal,Catherine Sal,2
Mandurah,MN,WA,59246,2019-03-29,Wendy,Williams,ekidna13@bigpond.com,0408835600,2019-06-14 11:34:32,TAN - ALESSANDRA - 3 Seater Sofa,6210,642630002,104470,Hi As discussed with the store we purchased the lounge from  whatever the filling is for this lounge  it has started to break down and cushioning becoming lumpy. Photos are hard to show. You may like to zoom in. This is forming on both cushions plus the arm rests. Can you please arrange for this to be inspected,90.00,Lounge is lumpy and client is not pleased with the way it looks. internal inspection of cushions show that the lumpiness is caused due to the feather fill layer directly under the leather. As the leather is soft it is more receptive to moulding around small imperfection. as this is feather fill that is causing the issue it is most likely a normal occurance and can be expected to create these lumps. If cushions have been filled with incorrect filling then this is a fault. It seems that client did not see this on floor stock when purchasing which is why client not pleased with lounge. Pictures do not truly demonstrate the look issue client is talking about lounge seems to be in excellent/very good condition,Report only  This issue Needs to be referred back to SAM for decision.,2019-07-14 15:59:00,Finalised_technician,Filling - Feathers,Customer Perception,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Catherine Sal,Ann D'Ambrosio,2
Capalaba,CA,South QLD,59292,2018-12-20,Stormy,Wehi,stormy_wehi@hotmail.com,0433426811,2019-06-15 06:50:30,BLUE - PHOEBE - 3 Seater Chaise,4152,576740002,431327,The stitching has come undone from the backing to the front cushioned piece on the side.,180.00,On arrival customer showed me that the stitching has come undone on the corner of the backrest on the chase section. I have hand sewn this back up and the customer is happy,CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  LR1 - LEG ROLL / MULTI STITCH - Stitching of New Panel under Leg Roll  or Multiple Stitching $90.00 1 $90.00  QUOTE/REPORT - Report if required $20.00 1 $20.00  Total: $180.00,2019-07-14 14:06:30,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Rose Tandy,2
West Gosford,WD,NSW Metro,59309,2018-09-23,jane,guest,pjguest@bigpond.com,0409645597,2019-06-15 12:08:34,STEEL - BALLAMY - Lift Chair,2250,624530001,675280,Customer has advised crack/split in arm of chair,200.00,Customer had reported that the RHF armrest on the RHF lift chair was very wobbly. On inspection I checked the armrest which appeared very loose and close to actually detaching.,The armrests are connected from inside the armrest cavity  so I firstly tipped the chair onto its back and unpicked the dustcover to reveal the cavity. Once I’d located the screws holding the armrest to the frame  I could feel that they’d worked themselves loose and were probably not tight enough to start with. As the space was very restricted  I used a screwdriver to manually tighten the screws as tight as I could. Tested  all OK. Finally I reattached the dustcover.,2019-07-14 16:21:40,Finalised_technician,Frame,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Kelsey Oliffe,2
Oxley,OX,South QLD,59337,2013-08-05,Michelle,Moneypenny,mmmoneypenny@optusnet.com.au,0431774245,2019-06-15 16:53:42,BLACK - BRUSSELS - 3 Seater with 2 Inbuilt Recliner and 2 Recliners,4305,474880001,325026,Both chairs have trouble reclining and one also has a broken recliner wire this is the third time I have ask them to be fixed in the last 3 years,110.00,On arrival customer showed me that one of the single recliner handles has broken and he can’t open the recliner. I have replaced the handle /cable with a new one and the recliner now operates as it should. The husband also said they have had issues with the mechanisms on both single recliners in the past and they don’t work  and that the mechanisms were replaced about 12 mths ago.  I have tested both single recliners and found that there is absolutely no issues with the mechanisms. They both open and close easily  no signs of being bent or damaged. The husbands son who was also there at the time tested out the recliner as well and I overheard him telling his father that there was no issue with the recliners and telling him that ‘you can’t claim something’s broken because you think it might break again’. In my opinion there are no issues with the mechanisms and the only real issue was the broken cable / handle which has now been replaced.  Both recliners work perfectly.,CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  M1 - MOTION - Triggers  Cables  Transformers  Fasteners $20.00 1 $20.00  QUOTE/REPORT - Report if required $20.00 1 $20.00  Total: $110.00 + gst,2019-07-14 14:34:13,Finalised_technician,Trigger/Cable,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Rose Tandy,2
Campbellfield,CF,VIC,59362,2019-06-12,ray,greige,rayhsv1@hotmail.com,0418584390,2019-06-16 10:26:47,BLACK - MILLENNIA - 3 Seater Sofa,3048,579010001,570437,hi   in the picture i sent   the home button got stuck and started to give a burning smell   so we got scared it doesnt start a fire so i switched it off from the main switch straight away.and also the left recliner when it tucks away it jams and needs to be forced in with your legs to go in to position. so please contact me asap please on 0418584390 (ray ),210.00,Customer complained that a recliner is not closing properly. On inspection I have found out that the mechanism of a LHF recliner of a 3 seater recliner lounge has bended. External force from the customer has caused the issue. There is no other damage in the recliner frame or suspension. Likely cause external force 2) Customer also complained that the buttons of the Rhf recliner of the same lounge is not working as well. Faulty cable has caused the issue. There is no other damage in the recliner. Likely cause manufacturer.,1) I have replaced the mechanism 2) I have replaced the faulty buttons set. All fixed  customer happy,2019-07-14 09:29:38,Finalised_technician,Mechanism,External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Catherine Sal,Anyssa Chorvat,2
Frankston,FN,VIC,59381,2017-11-01,Corina,Edwards,Candredwards@bigpond.com,0413480169,2019-06-16 13:38:03,DARK GREY - SPARTACUS - Corner Lounge,3199,512030004,835857,I think the mechanics is not working properly which is causing the recliner not to close properly and bang when and rub.,90.00,Job description RHF mechanism repairs  please note on day of service call I was starting to pull apart mechanism for repairs when customer mentioned other multiple issues throughout so I did not go ahead with mechanism replacement only as multiple major issues have been brought up. Issue 1: 2 seater recliner RHF recliner bent.  Issue 2: RHF armrest on 2 seater fabric torn at bottom due to issue 1 bent arm hitting armrest. Issue 3: front timber rail support loose under RHF recliner base frame on 2 seater. Issue 4:leg rest / leg roll material underneath has torn in multiple areas and zippers faulty under LHF and RHF legrests on 2 seater recliners. Issue 5: LHF recliner on 2 seater with console  leg rest area material torn also in 2 areas. Issue 6: large gap in between LHF and RHF seat cushions on 2 seater  on inspection I found that both seat cushions on edges foam has lost support and collapsed causing large gap. Lounge suite was in good condition.,Issue 1: M2 repairs. Issue 2: stitching and flocking repair needed. Issue 3: int 1 repairs needed. Issue 4 &5: cut and sew 2 repairs needed (offsite) x3 Issue 6: fixed seat cushions  side border foams need to be replaced on LHF and RHF seat cushions.,2019-07-14 09:02:06,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Catherine Sal,Vaishnavi Ravichandran,2
Joondalup,JP,WA,59406,2018-01-07,Peter,Turnwald,peter.turnwald@bigpond.com,0405133634,2019-06-16 19:08:41,STEEL - ROWAN - 3 Seater,6038,587500002,904205,This 3 seater and recliners have lost its spring tension and now is very uncomfortable and also the lumber support does not support my lower back to the stage i cant use these anymore. one seat is so bad you cant sit squarely in it.,280.00,LHF seat on 3 seater - Seat is soft and leaning towards LHF side  Pocket spring cell does not have enough support and is dropping between frame and zig zag springs. Webbing can be added to frame to offer additional support and stop leaning.  Backrest on LHF seat on 3 seater does not offer lumber support. Soft fill in backrest has compacted  Soft fill needs to be boosted  Backrest on LHF recliner on 3 seater is wobbly - KD brackets loose  RHF single recliner - Backrest loose - KD bracket loose Fabric is loose around LHF recliner on 3 seater trigger cup,KD brackets on LHF recliner on 3 seater and RHF single recliner has been fastened 12 July - LHF backrest on 3 seater has been filled with soft fill and foam added  Webbing added to LHF recliner seat on3 seater to offer more en better even support to seat Seat is now firm and sits even  Backrest  is offering good support Trigger cup removed and fabric secured to frame  Trigger cup reinstalled,2019-07-14 11:48:52,Finalised_technician,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Catherine Sal,AMY BLATCH,2
Braybrook,BK,VIC,59426,2018-03-19,raoua,Katrib,Raouakatrib72@gmail.con,0450055566,2019-06-17 08:49:10,DARK GREY - OMAHA - 3 Seater Chaise,3028,588310002,102544,A metal wire came through the  fabric  and ripped it !!! ( SNAPPED WIRE)!!!and its between the first and the second seat,90.00,Steel pocket spring has migrated through the capsule and fabric covering on the inner panel of the rhf seat cushion of the 2S unit NO PO NO attached to suite only Fabric care instructions as per photo,due to degree of damage caused by the migrating spring tearing the fabric of the couch an on-site repair of the fabric is not possible  i would suggest that the affected panel would require complete replacement as well as the replacement of the faulty pocket spring capsule  contacted CSC while on site   advised re the above and directed to submit quote  There is an added issue in regards to the availability of the required fabric being sourced as i do not have any of this fabric at hand  it would also need to be supplied along with the pocket spring capsule,2019-07-14 15:29:13,Finalised_technician,Cut/Tear,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Emma- Louise Thornton,Richelle Suna,2
Dandenong,DG,VIC,59436,2017-12-11,DEBBIE,DENES,debbiedenes@gmail.com,0412274948,2019-06-17 10:01:14,BLACK - KENSINGTON - 3 Seater Sofa,3178,519510001,193165,its black and you cant take a photo the middle seat has springs broken - but you can only feel it when you sit on it ? -  please call as my other recliner is sitting on angel but it would only let me put on item code on system - item code as well is 51950 thank you,200.00,suite is in good condition and no staining. the 3s LHF seat is sinking  a zig zag spring had become dislodge. there was also some foam compression on the edges of the seat  due to being sat on between cushion which i explained to cm that this is normal wear when used this way. cm didn't point out any other issues,I repaired the zig zag spring by re attaching.,2019-07-14 11:03:44,Finalised_technician,Zig Zag Springs,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Kirra Organ,AMY BLATCH,2
Benowa,BE,South QLD,59456,2019-05-31,N/A,Johnstone,rosannemaree24@gmail.com,0418740281,2019-06-17 12:17:05,BLACK - OPTIMUS - Electric Recliner,4220,625800001,552023,Change over is squeaky and clunks.,190.00,LED cable attached to close to mech causing damage to LED strip,Attach new LED strip in correct possition.,2019-07-14 13:47:14,Finalised_technician,Cables/Leads (Electric),Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Catherine Sal,Alexander McGuire,2
Helensvale,HE,South QLD,59483,2019-05-04,Joel,Reid,joggerjoel@hotmail.com,0418140465,2019-06-17 14:50:39,LIGHT GREY - BRIGETTE - 2 Seater Sofa,4209,633860001,443981,The buttons were not sewn in correctly. As you can see in my photographs the buttons are sewn down into the couch however these two were not indented in the couch and just sewn on top. This didn't bother me so I never said anything however now the buttons and threads are coming undone and out of the couch.,180.00,On inspection customer showed me that there is 2buttons that have came off  I have re attached the 2buttons and customer is happy.,job done,2019-07-14 11:01:11,Finalised_technician,Buttons,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Rose Tandy,2
Benowa,BE,South QLD,59486,2017-01-10,Helen,bolin,helabolin@gmail.com,0429088885,2019-06-17 15:02:40,GRAPHITE - CENTURIAL - Corner Lounge with Chaise,4220,547170002,495491,The high density foam on the edge support has again failed.  It was been chocked up with more high density foam previously and not worked for very long. Other edges have also now sunk.  When you sit down you hit the timber frame.,90.00,Customer not happy with the lack of support and the way the repairs have gone very soft after such a short period.  I did find the seats to be very soft and 3 of the seats are particularly soft on the one side causing you to feel the timber side rails of the seats. Customer is saying the sides of the foams have compressed but I believe it is all the area of the foams that have lost compression. Customer says she does not want the lounge repaired again to do the same thing after a few months.,Cost for us to supply and fit 6 new seat foams would be  Cf$70 Int2 x6 $660 Supply 6 high density foams $380+gst  Total $1110+gst less discount $210+gst,2019-07-14 08:53:49,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Rose Tandy,2
Campbelltown,CM,NSW Metro,59678,2019-05-04,elena,emerzdis,g_emmo@hotmail.com,0400555329,2019-06-19 15:48:18,CHOCOLATE - SPARTACUS - Corner Lounge,2579,512030001,807553,We received our new lounge replacement on the 30/05/2019 And have just noticed that the 2 recliner piece on the left hand side at the rear  is not sitting right   and is very wobbly. Also when you recline the lounge  it  doesn’t recline straight away  you have to nudge it with your feet.,230.00,Customer showed me a 2 seater where the RHF recliner didn’t open without a jolt when sitting in it,Inspection  the mech did get stuck once the trigger pulled. I thought it was a bent mech  but found that the back had been installed incorrectly and the rh KD bracket had missed the support  this was getting jammed when opened. I have installed correctly and unit as designed,2019-07-14 14:43:04,Finalised_technician,KD Brackets,Customer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Catherine Sal,Emma- Louise Thornton,2
Bundaberg,BG,South QLD,59699,2018-08-10,Shandelle,Sutton,shandelleelise@gmail.com,0422168022,2019-06-19 18:54:13,BLUE - LORAS - 3 Seater Sofa,4670,611260002,543056,Stitching has come apart on back left of cushion on RHF side of lounge. Filling also has sagged considerably in less then a year of use.  Also added a photo of my Omaha swivel chair (61698) as when you sit on it the chair rocks and creaks internally and was wondering if tech could look at this as well :),90.00,Stitching issues on lounge and frame issue in swivel chair which we did not have time to repair.  Adjusted quote for all repairs,quote declined. submitting report,2019-07-14 13:14:26,Finalised_technician,Frame,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Emma- Louise Thornton,Richelle Suna,2
Munno Para,MA,SA,59746,2019-06-12,Cheryl,Hall,chrylhll08@yahoo.com.au,0403357954,2019-06-20 13:48:44,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,5108,643580001,824104,I have already submitted a claim as the right head rest on the 2 seater  does not lock into place. The previous email suggested pushing the rest back into place  we have tried this multiple times and it still with not lock in. Please send someone to fix this issue.,90.00,The headrests (2) on one of the 3s lounges are not locking into place  the headrest is hitting against the bracket the kd bracket joins to. the kd brackets are out of alignment by 5 mm. I think the  simplest way to repair this would be to cut a notch in the headrest frame to make an allowance for this issue.  The customer has also pointed out that the lug on the attaching bracket in the backrest pulls the leather very tightly when the headrest is extended forward - this has caused a small split in the surface of the leather on one of the seats - This is a design issue and may cause problems down the track. I didn't call on site as diagnosing the issue with this lounge took a long time and I had no time left to do multiple repairs to the lounge. One of the backrests is out of alignment - I have tightened the kd brackets but it is still not quite right. I will quote to repair the headrest issue nut the leather issue is not repairable as it is a design issue.,Tighten backrest kd brackets. inspection and report.,2019-07-14 12:33:56,Finalised_technician,Fasteners/Connectors,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Emma- Louise Thornton,Toby Young,2
Rouse Hill,RL,NSW Metro,59899,2018-09-29,Rune,Steele,steele.rune@gmail.com,0404847222,2019-06-23 10:35:57,STONE - SAN MARCO - Corner Lounge with Chaise,2762,577750002,2870,Backrest for chaise is leaning further back than the others. Checked all parts for damage/weakness and can find nothing to indicate cause of excessive lean. Concerned that it will continue and eventually break loose from rest of couch,130.00,The Kd brackets on the RHF chaise backrest were not installed in the correct position causing the backrest to not line up with the rest of the lounge. Likely cause  manufacturer.,I unscrewed the Kd bracket  adjusted it then screwed it into the correct position.  All fixed  customer happy  no further action required.,2019-07-14 12:49:54,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Catherine Sal,Kirra Organ,2
West Gosford,WD,NSW Metro,60043,2018-10-07,Ry,Duncan,ryduncan92@gmail.com,0427739641,2019-06-24 17:59:28,DARK GREY - SPARTACUS - 3 Seater Sofa,2259,512010004,676195,The left hand side recliner mechanism has broken  now the couch foot rest won’t go up or close up properly and now has caused the couch to sit on the ground as per photos.,170.00,Customer had reported that the RHF recliner wasn’t opening and appeared to be catching. On inspection I found that the RHF mech arm had literally snapped  so it was preventing opening.,I removed the existing mechanism and replaced with a new one. Tested  all OK. I also checked the LHF recliner  which appeared to be operating normally.,2019-07-14 12:42:22,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Vaishnavi Ravichandran,2
West Gosford,WD,NSW Metro,60092,2018-10-18,Lyn,Abell,lynabell41@gmail.com,0407202185,2019-06-25 11:09:54,STONE - SAN MARCO - Fabric Electric Lift Chair,2262,605010002,676643,The back is leaning right when recliner and is very loose to touch.,420.00,I had previously repaired the LHF back corner of the backrest  where the KD bracket attached  as the plywood had simply perished and the bank became very loose.  The customer has two prosthetic legs and is larger than average as a consequence. However the plywood used is also very brittle.  The first standard repair didn’t hold up  so the only other option was to rebuild the affected side and reinforce appropriately.,I initially visited last week  removed the backrest and took it back to my workshop. I then stripped it all back to reveal the frame. After rebuilding the broken side  I used a host of steel brackets and plates to reinforce both sides of the frame  where the KD brackets are attached. This will give it the best chance of providing a long term fix. I returned the backrest to the customer today.  PLEASE NOTE: I don’t believe these chairs are structurally sound enough for a customer in his physical situation and I suggest that there could be future structural issues as a consequence.,2019-07-14 12:34:42,Finalised_technician,Frame,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Vaishnavi Ravichandran,2
Benowa,BE,South QLD,60133,2017-12-07,Marie,Eades,marie13eades@hotmail.com,0433190925,2019-06-25 15:34:42,BLACK - MILLENNIA - 3 Seater Sofa,4226,579010001,424251,Please see attached letter for details,130.00,Rhf cup holder close light not working.,Replaced cup holder.,2019-07-14 13:51:38,Finalised_technician,Buttons,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Catherine Sal,Marty & Hayley Brownrigg,2
West Gosford,WD,NSW Metro,60177,2019-06-05,Rick,Broome,rick@liric.com.au,0412231982,2019-06-26 10:39:24,LIGHT GREY - LORAS - 3 Seater Sofa,2261,611260001,685273,If you sit in the middle seat position it makes a horrible creaking/grinding noise. A photo can't capture that but I do have a video I can send thru.,130.00,Customer had reported that when he sat on the middle seat of the 3-seater sofa  there was a loud creaking/scraping noise. On inspection I tested all the seats and only the middle one had the issue.,I removed the wooden trim from the bottom and unpicked the dustcover to gain access. I could see that the issue was being caused by the zig zag spring rubbing on the screw thread of the middle supporting leg  which was positioned directly in line. Each time someone sits on the seat  thecspring scrapes on the screw thread. To fix it  I removed the supporting leg and simply hacksawed off the excess thread sticking out. I put the leg back in  tested the seat  problem solved. I reattached the dustcover and the wooden trim and asked the customer to test. He was satisfied with the result.,2019-07-14 12:29:55,Finalised_technician,Zig Zag Springs,Design,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Catherine Sal,Richelle Suna,2
Helensvale,HE,South QLD,60416,2018-06-07,Tanya,Swindle,tanyaswindle@hotmail.com,0429909619,2019-06-29 11:42:27,LIGHT GREY - KELLER - 3 Seater,4213,603570001,422383,The 3 seater lounge has a a large area between the seats where the inside has moved resulting in you feeling the metal inside when you are sitting which is extremely uncomfortable. There is also significant threading on the seat with the photo depicting this damage taken in March. The 2 seater purchased at the same time is not experiencing this threading and has equal use. I am unsure what has caused this as it just has normal use from a family of 4  2 adults and 2 children. I believe that after only 1 year of use we should not be having these issues with a sofa as they should be able to be sat on everyday without this damage. There are stains on the lounge as you can imagine children drop food and spill drinks and I am not concerned by this aspect as I accept responsibility for this however the structural damage is of great concern to me. I have included a photo of the 2 seater 60356 which is showing signs of the same issue which the cushion damage.  Address incorrect on tax invoice,90.00,Issue 1: The RHF and middle seats cushions on the three seater have deteriorated. I would class this as manufacturing. Issue 2: The RHF seat cushion on the two seater has deteriorated. I would class this as manufacturing Issue 3: pilling has occured on the three seater. Fabric fibres near seams on middle cushion are definetly comprimised couldn't say exaclty what caused but its not cutsomer caused. Over all pilling on three seater would class as normal amount of pilling. Lhf seam where lhf seat meets the middle seat have loose threads. I beleive threads have come loose from the fabric due to manerfacture error.,Issue 1: Will need to replace RHF and middle cushions with new foam Issue 2: Will need to replace RHF cushion with new foam Issue 3: 2 Panel replacements needed on the effected panels on the center seat. Also the seam that has the loose threads needs a new panel aswell.,2019-07-14 14:57:49,Finalised_technician,Foam,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Emma- Louise Thornton,Brenda Stewart,2
Fyshwick,FK,ACT,60573,2019-06-09,Mukesh,Bajaj,mukeshbajaj@hotmail.com,0434087827,2019-07-01 13:50:47,BLUE - PHOEBE - 2 Seater Sofa,2914,576720002,38983,I have just started to put the legs and found we have black fabric under the sofa for 2 seater came ripped. The 3 seater has a slight rip on the side . I am just concerned the rip will go bigger with time. Are you able to replace these and get us a good one ? I have not even opened the packaging so I am not sure if it is damaged somewhere else too.  Regards Mukesh,250.00,The cut the customer  noticed underneath the lounge is actually a staple giving the illusion of a cut. Dust cover came with a tear. LHF seat has a large mark on it.,Changed the dust cover. Cleaned seat with an extraction machine.,2019-07-14 09:34:17,Finalised_technician,Stitching,Transport,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Catherine Sal,Richelle Suna,2
Warana,WA,South QLD,60704,2017-09-03,Camilla,Gilbert,gilbymill@bigpond.com,0400325626,2019-07-02 15:44:12,DARK GREY - SPARTACUS - 3 Seater Sofa,4551,512010004,439394,Not sure but if you see from the photo's underneath looks like possibly the materials has come has come off the zip.  The cushions seems to has come apart off the leg rest.,380.00,Issue 1.. the knee roll lining is frayed too much to sew to it.. it has frayed along the edge of the zipper under the knee roll of the 2RR.. the fabric will need to be replaced.  Issue 2.. likely as a result of issue 1 the fly that holds the fabric to the foot stool to the timber has torn along the seam line- the seam will require splitting and the fly replaced with in frayed fabric and then sewn into the seam,Took to the workshop. Disassembled the recliner and fabric from the seat and frame and foot stool. Replace fabric in frayed area and sew in a new fly all across reassemble and deliver to the customer,2019-07-14 10:27:15,Finalised_technician,Lining,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Richelle Suna,2
Warana,WA,South QLD,60761,2018-03-27,Trish,Mullins,Mullinsdp@hotmail.com,0412728705,2019-07-03 12:26:23,STONE - SAN MARCO - Corner Lounge with Chaise,4551,577750002,449078,The electric recliner has a hernia - cushioning inside is bulging,380.00,The recliner has a seat foam and an overlay wrapped on top. At manufacturing the overlay has not been glued into place and so the overlay has creased and bunched up into a ridge,Took to workshop- remove mech and all seat upholstery- replace overlay foam and glue into place. Reassemble and deliver to customer,2019-07-14 13:41:49,Finalised_technician,Foam,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Richelle Suna,2
Waurn Ponds,WS,VIC,60768,2019-06-27,JESSICA,FELDMAN,jezz_0139@hotmail.com,0410244729,2019-07-03 13:29:31,GREY - MARLOW - 3 Seater Chaise,3214,533050001,839096,There is an issue/ fault with the Connector Brackets as there is still a large gap between the 2 seats,90.00,Customer concerned about how the outback sections of the chaise and 2 seater were not sitting together. The 2 sections are held together by a single “zip” joiner located on the centre base of the 2 pieces. Whilst this keeps the 2 sections together  it allows a gap to form between the 2 sections. The only way to rectify would be removal of the zip joiner and adding the standard metal clips to the upper and lower front sections. This however would be “changing the design “,Spoke to CS explained the situation   suite is 1 week new.  Outcome as per notes.,2019-07-14 08:17:40,Finalised_technician,Fasteners/Connectors(surface),Design,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Catherine Sal,Ash Monaghan,2
Mandurah,MN,WA,60989,2019-04-14,James,Smith,jimandcheryle@hotmail.com,0417479269,2019-07-06 10:42:13,STEEL - BALLAMY - Lift Chair,6210,624530001,104939,Lift chair not working,130.00,Recliner is stuck in lift position. This has occurred due to the hand controller disconnecting under the recliner due to bad cable positioning. Lift chair is still in very good condition,Cables have been repositioned and secured so that no tension pull will cause the cables to disconnect. Lift chair has been tested several times and issue resolved.  Client has checked and agrees all is working correctly.,2019-07-14 10:40:17,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Emma- Louise Thornton,Tammy Edge,2
Auburn,AN,NSW Metro,61021,2016-11-20,Ratnesh,Sharma,delhi_ratnesh@yahoo.com,0415466037,2019-07-06 16:03:44,GREY - STAYOVER - Click Clack Sofa Bed,2151,556890001,876343,We purchased 2 click clack sofa beds from super amart furnitures Aburn. These have spring broken  lint developed on fabric  nails coming out which is becoming a safety issue for my little one in home who sometimes crawls under and behind the sofa beds. I think the poor quality of this product is the culprit for these problems.,0.00,,,2019-07-14 09:30:45,Discount to Keep,,,,,,,Leigh Gerry,,3
Prospect,PT,NSW Metro,61070,2019-01-16,Reshma,Shrestha,gcresma@yahoo.com,0435821345,2019-07-07 11:59:45,BLACK/CHARCOAL - SUMMIT - Dining Chair,2148,518140001,474492,Two chairs sits are broken by just normal sitting as can be seen in the picture provided.,0.00,,,2019-07-14 08:36:22,Reselect,,,,,,,Jason Burger,,3
Cockburn,CB,WA,61112,2015-07-11,Jagdeep,Kaur,yadwinderr@gmail.com,0415220507,2019-07-07 21:00:33,BLACK - ORIS - 2 Seater Sofa,6170,527220001,211196,One of the seats of the sofa bends down while being seated and make a really big opening in the sofa.,200.00,Customers cushion is sagging,Inspected sofa  found side rail come away from frame   removed dustcover and repaired side rail  showed customer and she was happy with repair,2019-07-14 11:32:02,Finalised_technician,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Catherine Sal,Stacey Allen,2
Bundaberg,BG,South QLD,61497,2017-11-05,Sonia,Smith,Soniasmith.22@hotmail.com,0439610289,2019-07-11 17:08:54,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4655,512010003,505030,It rocks and won’t close,0.00,no visit,no work completed,2019-07-14 08:20:15,Finalised_technician,No defect,No Defect,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Leigh Gerry,2
