STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Lawnton,LA,South QLD,46031,2014-01-06,Belinda,Clemson,bel911@me.com,0438827129,2018-12-26 16:39:49,Berkeley theatre suite,4509,43398,312054,The trigger is broken on both sides. Please send 2 x new trigger sets.,0.00,,,2019-04-15 12:24:50,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Morayfield,MF,South QLD,46138,2014-08-21,Russell,Kleis,r.kleis@bigpond.com,0409626693,2018-12-27 21:24:00,Montaro corner lounge,4313,48516,926242,Both chairs have snapped cables can not recline them anymore need two new replacement  cables,0.00,,,2019-04-15 12:31:51,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Oxley,OX,South QLD,46143,2018-06-19,Megan,Nwabuokei,megsta_22@hotmail.com,0416816359,2018-12-27 21:49:02,Chaser 3 seater & Recliner,4300,51067  51060,448529,On one recliner there is metal sticking out the back of it On 3 seater there are screws or nails sticking out. One of the 3 seater recliners is hard to shut   it kind of gets stuck.,0.00,,,2019-04-15 12:39:04,Changeover,,,,,,,AMY BLATCH,,3
Yamanto,YO,South QLD,48091,2018-06-21,Nanette,Clarke,freedom.plumbing@bigpond.com,0428734405,2019-01-18 14:12:30,Millennia 3 Seater,4305,57901,739033,The usb on the console of the millennia has broken.,130.00,On inspection customer showed me that the USB has broken off on the power box  I have replaced the power box and customer is happy.,job complete,2019-04-15 15:43:21,Finalised_technician,Switch Box,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Vaishnavi Ravichandran,2
Rockhampton,RK,North QLD,49215,2011-06-26,Shilpa,Kanukati,k_kannappa@yahoo.co.in,0421640841,2019-02-01 13:42:35,Excellence Corner Suite with right hand facing chaise,4720,42166,226823,Stitching has come loose on lounge  tear was only small and gradually got bigger over time. Issue is in two places on lounge.,220.00,Lounge is almost 8 years old !  We visited this customer in Emerald (6 hours return from the nearest Amart store) Job required is stitching in 2 areas which have got worse over time! While we were there  the customer pointed out other issues as well. All issues are listed below.  1. The main seam on the armless  non recliners has come undone.  2. The main seam on the chaise has come undone ( full width ) 3. The top stitching in 8 places on the chaise have also come undone.  4. The LHF armrest is loose (c/m states) we dont agree.  As you can appreciate  these repairs are major!  Both seats need to be pulled apart in order to be machine stitched.  All 8 areas of top stitching need to be individually repaired by hand.  In order to tighten the armrest  the mech has to be removed in order to find the bolts and tighten,The major issue we have is  1  we can’t fit  both of these units in our van to take back to Rockhampton....  2  because we are 4 hours away we cannot do a quick turn around. The customers would be without their 2 seats for approx 4 weeks....  3  because they run a business from home  he is expecting the repair to be done over night 1-2 day turnaround at most! I realize this lounge has a 10 year warranty  however I’m not sure if that actually includes the stitching? The customers did tell us they noticed the stitching coming undone over 12 months ago.  He was trying to tell us the lounge is falling apart and I think  he thinks he might get a new lounge.  Options... Option 1  contract the local upholsterer in Emerald to get the sewing done - however from experience they rarely get jobs done much faster than this Option 2  DTK Option 3  get the Amart truck to collect and bring the items back to RH on a delivery run and return it once it’s completed  **no distance charge would apply,2019-04-15 10:08:13,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Angela Hyde,Catherine Sal,2
Hoppers Crossing,HG,VIC,49288,2018-12-31,Harpal,Singh,HSKAMBOJ@YAHOO.CO.IN,0431691007,2019-02-02 14:45:41,Michelin 2 Seater,3029,61099,98522,Bought the Michelin 2 seater 61099  While delivery found broken stuff attached photos  0406-098522 is the order number  My details are  Harpal Singh  18 Chevron St Tarnet  Mb 0431691007,240.00,There are issues with the RHF post on the RHF headrest of the RHF rec seat  in that the fixing bolt has not been attached at manufacture along with the "chrome" decorative washer/ring which is missing from the same head rest pylon. (see photos)  this has resulted in the headrest being loose and differs visually from the LHF post which has the decorative washer . There is also an issue with the rec mech attachment along the RHF side in that none of the attachment connectors have not been attached correctly at manufacture  this has resulted in the rec mech moving and making significant noise. Unable to locate ID tag at this visit as leg extension not working  will attach on next visit,I will need to order the required parts asap to return and complete the repairs required  I have tightened all the loose connectors at today's SC   to allow the rec mech its normal range of movement in the mean time. Quote adjusted Returned with supplied parts  fitted headrest post  issue resolved  cm happy. Job complete,2019-04-15 15:47:22,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Natalie Mitchell,AMY BLATCH,2
Dandenong,DG,VIC,50774,2019-01-22,Elaine,Burke,e.burkerivers@gmail.com,0438567042,2019-02-20 16:26:49,Saloon 3 seater with 2 inbuilt recliners,3803,58361,218571,The recliner foot rest on the left hand side of the couch is hitting something as it is extended and pushed back in.,170.00,this suite is in very good condition. the 3s recliner LHF mechanism is hit frame and making sound ,I repair the mechanism and is not hitting frame and the sound has stopped,2019-04-15 16:03:58,Finalised_technician,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natalie Mitchell,Mahnaz Reza,2
Hoppers Crossing,HG,VIC,50932,2017-11-19,Prateek,Prakash,prateekprakash1983@gmail.com,0452332700,2019-02-23 11:46:53,SALOON 3 Seater with 2 Inbuilt Recliners. Available in Light Grey  & SALOON Recliner,3024,58360  58360,73001,It Happened to the other set of sofa before which i already got it replaced and now it is happening with this one as well. IT is sinking and have become very uncomfortable to sit on. Not happy with the products of Amart. Very poor product quality,200.00,The foam insert on the seat cushion on the RHF seat of 3S has excessively compressed resulting in lack of support for user. PO NO: 20171615 SDY201755,On inspection   the RHF foam insert of 3S rec has compressed excessively  however  when advised cm that foam bolster to affected seat had been approved he advised that he felt all of the seat cushions of the suite including 2 x single rec seats needed to be replaced also and further advised the Dacron covering the outer framework of the LHF backrest had also failed and become hard causing his son to hurt himself on it. (This panel as discussed with cm is non weight bearing and as a rule is normally covered with Dacron only as has the remainder of similar areas on the suite  ) i find no defect in this regard evident  CM has requested no approved repairs to be carried out as he expects full replacement as per an earlier suite he received and that he is not interested in having this issue resolved by repair. He said he would be speaking to store in regards to his decision .  Re-bolstered RHF set cushion issue resolved  cm happy. Job complete,2019-04-15 10:18:53,Finalised_technician,Foam,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,AMY BLATCH,2
Hoppers Crossing,HG,VIC,52074,2018-05-27,Lou,Raffaele,lmr2209@hotmail.com,0415164164,2019-03-09 13:07:50,Eleanor Ottoman,3030,58898,84883,Lodging on behalf of the customer  Customer has stated overtime the ottoman has caved in.,90.00,The internal timber frame of the ottoman has snapped  suspension units not secure as a result  ottoman unusable,cm advises that she sat on the ottoman and it gave way  timber snapped and elastic suspension has pulled out of the timber also or this issue to be successfully  addressed  i would suggest it needs to be taken to w shop for rebuild of timber frame and connection of suspension straps Quote adjusted. NB; The cm is currently awaiting surgery for an ACL (knee) injury and has further hurt herself as a result of the ottoman collapsing  she informed me that she is not interested in repair as she cant trust the furniture and is afraid that it will again collapse post surgery  also cm was informed at store that the ottoman can be used as a "bed" (chaise) which prompted her to purchase it with her post surgery recovery needs in mind however is too scared to use it and has said she will be contacting CSC for total replacement/changeover,2019-04-15 09:51:30,Changeover,Frame,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,Alexander McGuire,2
Tweed Heads,TH,NSW,52610,2017-09-17,BILL,MEHEW,billycando2@hotmail.com,0478686492,2019-03-16 10:51:33,ZAVIER RECLINER,2486,54729,239833,The cushion on both recliners are bunching up as per photos,310.00,Issue 1 - single recliner has a large lump across the seat Issue 2 - second single recliner has a large lump across the seat,Issue 1 - top foam of the recliner seat has been replaced Issue 2 - top foam of the recliner seat has been replaced,2019-04-15 10:01:44,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Sharmin Sultana,Mitchell Demnar,2
Joondalup,JP,WA,52766,2018-01-03,Gemma,Thomason,gemmawood1@hotmail.com,0405165155,2019-03-18 13:07:27,Spartacus,6027,51201,903917,The Foam in the sofa is not good quality  Over the year we have  had it  it has beded down and is now not supportive it has become flat and as a result has lost its shape In one corner of the seat of the sofa the foam inside has sunk and as a result you can feel the spring and a gap when sat on it and doesnt offer support. It is not possible to show the issues in a photo apart from one of the arms that has lost its shape. The seat where the foam has sunk is not possible to show in a photo.,380.00,LHF recliner - seat sagging in LHF corner  Foam needs replacement and webbing can be added to ensure even support  Backrest lumber support is sunken in and timber frame can be felt when sitting on recliner  Internal stuffing needs boosting with booster foam and possibly new webbing too. Work  will be carried out in workshop,Recliner stripped to access foam and frame  Foam surrounding pocket springs replaced with high density foam.  Webbing added to frame to offer even support.  Backrest - webbing added to backrest lumber area Booster foam added to offer better support in lumber area,2019-04-15 14:32:12,Finalised_technician,Foam,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Sharmin Sultana,Kirra Organ,2
Hoppers Crossing,HG,VIC,53098,2017-10-29,Vinesh,Chand,v.chand@yahoo.com,0412349513,2019-03-21 20:26:36,Millennia 3 seater featuring 2 recliners,3029,57901,71726,One of the light button (down) on the cup holder is not working. It’s ramdomly comes on when we press it. Also the head rest of the single recliner Is loose and moves.,170.00,LHF cup-holder on 2 seater with console unit not operating correctly Loose KD clips on single rec unit PO NO: 060 2964918 (3S)                055 2972795 (single rec seat),replaced cup-holder and tightened KD connectors  onsite  issue resolved  cm happy. Job complete,2019-04-15 09:45:18,Finalised_technician,Trigger Button (Electric),Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,Mahnaz Reza,2
Warana,WA,South QLD,53100,2015-03-17,Karlee,Shortus,kshortus@gmail.com,0413556991,2019-03-21 20:52:53,3 seater chaise licorice,4570,51075,372078,The lounge has zero support or cushioning  the wooden frame feels like it’s unstable  it has zero support when sitting on it. Too uncomfortable to sit on it as it feels like the structure is going to collapse. I feel this lounge is faulty as I’ve had previous issues with it. When I sit on it I slide forward because there is no support on the lounge. I’ve had no issues with the 2 seater lounge purchased the same date and it’s used equally with it. It’s only my daughter and myself who use it and I’m only 60kgs and she is 12kgs. Structurally it’s too unsafe and uncomfortable to sit on. (This is the 2nd request I’ve put it  I’m unsure if the first one went through?). Also the wooden frame feels like it’s bowed or bent down.,208.00,Two seat section beside chaise. Both seat foams have softened considerably on the front and side borders causing user to lean to the center when sitting. Unsure if pocket springs or full seat foams but appears borders are softer than the center. Likley cause is manufacturer materials if foams still under warranty. This suite is still quite clean and tidy.,Rang CS from site and asked if pocket springs or full foam seats  told they are zig zag springs and full foams. These seat foams are 150mm thick. Verbal quoted  additional $458 to repair on second visit with correct foams. Instructed to report and quote.,2019-04-15 11:11:05,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Angela Hyde,Kaitlin Evans,2
Capalaba,CA,South QLD,53307,2018-01-31,Kimberly,Went,kwent@bigpond.net.au,0408196465,2019-03-25 12:54:45,Millennia 2 seater electric recliners,4157,57900,417381,I believe it to be faulty  it’s only been sat on by my husband. We have no children live here just tne 2 of us.,0.00,,,2019-04-15 11:12:02,Discount to Keep,,,,,,,Kaitlin Evans,,3
Auburn,AN,NSW Metro,53349,2017-03-18,Peter,Karaki,peter@pureaircon.com.au,0416099553,2019-03-25 17:03:18,Alberta Corner suite with chaise,2171,57875,884807,We've notice it few weeks ago  not sure what the cause is. We don't use that lounge much.,90.00,On inspection  the customer concerned the peeling leather may happen to other areas. She didn't use any cleaning product but wiping down with damp clothes. Please note that the lounge was kept in the upstair rumpus and the whole house was clean and tidy. Spot clean was clean.  During the inspection  the middle seat was peeling across the front section of the seat. The other seats were OK at the moment.  In my opinion  the peeling was top coat pigment which was caused by poor tannery and adhesion issue. This can be repaired but won't be able to provide warranty due to high traffic and adhesion issue. Report only,If repairs are approved  service cost of $120+GST 2nd CF $70  S1 Peeling leather repairs for the middle seat only $50 Grand total of $210,2019-04-15 15:51:30,Finalised_technician,Peeling,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Vaishnavi Ravichandran,2
Warana,WA,South QLD,53387,2011-08-23,Les,Evangelista,les.evangelista@pacificmotorgroup.com.au,0417799507,2019-03-26 10:21:48,Berkley 3 (2INC),4557,43139,262271,THE CORD HAS BROKEN WHICH WAS BROKEN IN 2014 AND REPAIRED WE HAVE HAD A FEW PROBLEMS WITH THIS LOUNGE!,110.00,Trigger cable snapped at the handle end,Replaced trigger cable,2019-04-15 09:37:44,Finalised_technician,Trigger/Cable,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Sharmin Sultana,Catherine Sal,2
Moonah,MH,TAS,53422,2019-03-18,BROOKE,GOOD,brookegood1977@gmail.com,0487322617,2019-03-26 14:06:40,Michelin Corner Lounge,7016,533300001,452216,My issues are  that when BOTH end recliners are out the foot rests are sitting to one side  also sitting sideways when in  and 'clonck' when going in and out.. Underneath the recliners there is bolts missing in the support mechanism  and boots in the wrong way,240.00,On inspection the customer complained that the both end recliners were not level . I found this was caused due to the mechanisms not being fitted correctly . Also no feet were on the lounge,I repaired by reattaching the both mechanisms and feet,2019-04-15 16:35:38,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Sharmin Sultana,Emma- Louise Thornton,2
Cairns,CN,North QLD,53428,2017-07-28,Sandra,White,whitey4890@bigpond.com,0409048312,2019-03-26 15:45:12,SHALE 2 Seater Sofa / SHALE 3 Seater Sofa,4878,46601 /46602,378695,The cushions on both the 2 and 3 seater lounges have sunk where they adjoin the next cushion seat.  As the cushions are sown into the lounges they can't be fluffed up.  Sitting on the lounges is now uncomfortable as the cushioning now makes you sit at a side angle on each seat.,90.00,The zigzag springs on both the 2STR & 3STR have stretched more than normal wear and tear. This is causing you to sink and lean to the edges of the seats.  To rectify would be to add stretch webbing and 1” foam to each seat. This could be done onsite. Called CSC from onsite with quote. CSC looking to use a different solution for CM.,CF + Report,2019-04-15 12:28:43,Reselect,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Catherine Sal,Kirra Organ,2
MacGregor,MG,South QLD,53484,2017-06-24,Eleanor,Selwyn-smith,eleanor2171982@hotmail.com,0431083948,2019-03-27 11:35:30,Michelin Coner leather lounge,4118,53330,318861,The seat of the chair has lost all it's firmness and also the lombard / back rest of the chair has flattened out in just over a year. The head rest pins on the back which allow the adjustment  of headrest have poped out and cannot be screwed  back in. As a result the head rest can only be in one position.  Overall the cushioning  has just lost all its firmness on the left hand side recliner.  All other parts of the lounge are perfectly  fine  and used the same as the left recliner.,130.00,On inspection customer showed me that the rhf recliner headrest is loose  I have found that a bolt has come off on the head rest clicker. I have reinstalled the bolt and tightened up both sides. Customer also showed me that the rhf seat is softer than the others  the customer also mentioned that he sits in that seat all the time and it is getting very soft compared to the others. Customer said he doesn’t work and the seat gets a lot of use. I have sat in all seats and this seat is definitely noticeably softer than the others. I believe that this is from normal wear and tear  there is no manufacturing issue.,Job complete,2019-04-15 15:43:39,Finalised_technician,Fasteners/Connectors,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Kirra Organ,2
Cairns,CN,North QLD,53542,2019-02-06,Vikki,Mitchell,dodge-vikki@bigpond.com,0407134624,2019-03-28 08:06:20,Sentinal 3 seater,4868,62579,414326,When reclining it sounds like it is catching  I have found a screw on the floor not sure where it has come from.,110.00,The LHF recliner mech makes a noise when reclining.,Inspected the mechanism motions and eventually found that the zip toggle from under the legrest was catching on a bolt that holds the footrest plate to the mechanism. Tucked the toggle in so it didn’t catch. Tested and working. Did the same to the RHF recliner.,2019-04-15 15:52:01,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natalie Mitchell,Rose Tandy,2
Auburn,AN,NSW Metro,53549,2018-06-23,Tracy,Tran,tracytran79@hotmail.com,0451480511,2019-03-28 10:35:47,Lannister electric recliner,2160,57724,915317,The surface of leather is peeling off. We did use the care kit as instruction  using the throw blanket on top when we sit  no sunlight or outside affected.,90.00,On inspection  the customer complained that peeling leather on the head rest. The customer covered them after use and washed the cover on fortnightly base and the lounge was in a very neat condition. The customer use smart care product as told by the salesperson. Spot clean was clean. Further inspection  the peeling was not top coat but more peeling is on the way by rubbing the leather with fingers. It appears on the single recliner and also on the 2nd single reclinere as well. The peeling wasn't found on other seats or back cushions on the 3 seater. In my opinion  it is tannery issue and won't recommend any repair work on both single recliners. Report only.,Report only.,2019-04-15 10:45:56,Changeover,Peeling,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Sharmin Sultana,AMY BLATCH,2
Logan Central,LC,South QLD,53644,2018-03-02,ajsela,Meco,ajsela.meco@hotmail.com,0477594010,2019-03-29 14:28:23,ELEANOR 5 PCE,4132,58902,328746,STITCHING IS COMING UNDONE IN MULTIPLE PLACES. - AS SOON AS YOU TOUCH  IT CONTINUES TO KEEP COMING UNDONE.  MATERIAL IS WEARING ODD - BECOME FURY - THIS WAS SMOOTH WHEN PURCHASED.,180.00,1. Fabric wear in high wear areas. All seats have been affected except the ottoman on which the cm claimed to have had a blanket for most of it's time in her home. The grain embossed onto the surface is diminishing and disappearing in highest wear areas but remains quite prominent in low wear areas. The fabric on the front os backs appears darker than the b/rest cushions and seat cushions  though this is uniform across the suite. The cm claims that her friend has had the same suite for a year now and has not experienced the same issue with her suite. With this type of fabric  the surface is soft and with general use  the grain can diminish and almost disappear in high wear areas  suggesting that this is likely due to natural wear. The cm stated that if she knew this would happen she would not have purchased this product. 2. Multiple loose threads on all seats and b/rests  damaged seam on RHF seat.  Suite otherwise in good condition  some minor marks on LHF seat top  well looked after.,Called CSC on site  instructed to repair stitching issues (LR1 approved) and advise cm that Amart would contact her regarding her fabric concerns after having received my report.  1. removed and locked all loose threads and repaired damaged seam (hand sew). 2. no defect.,2019-04-15 16:06:19,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Natalie Mitchell,AMY BLATCH,2
Hoppers Crossing,HG,VIC,53666,2018-11-25,Justine,Watts,justines.email.address@gmail.com,0490685946,2019-03-30 12:06:12,Brigette 3 seater sofa,3029,63387,95789,The push stud buttons have become raised & popped out overtime. The buttons did not catch on anything and were not pulled with force at any point. This should not happen within the first 6 months of owning a couch. If the studs/ buttons cannot hold the weight of people sitting on the furniture as part of its everyday use  I believe it is a fault in the product.,160.00,2 x buttons have detached on the 3S couch No ID label,2 x buttons re attached onsite  issues resolved cm happy. Job complete,2019-04-15 10:15:19,Finalised_technician,Buttons,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Sharmin Sultana,AMY BLATCH,2
Campbelltown,CM,NSW Metro,53723,2018-05-17,Cathy,Elsayed,acelsayed@bigpond.com,0407910534,2019-03-31 13:28:01,Juniper 3 Seater Sofa,2564,54835,806116,The lounge sinks in  cannot sit comfortably on it  Loped to one side.   The Lounge is still in excellent condition hardly used.,90.00,On inspection  the customer complained the 3 seater Sloped to center. The lounge was kept in a granny flat which is clean and tidy. Further inspection  the crumbed foam was starting to break apart. In my opinion  both seat foam of 750x600mm needs replacement. Please note that there is no middle support leg for the 3 seater which could cause the frame bowed in the long run. It can be done as minor frame repair (INT1) if required. THIS IS A MANUFACTURING ISSUE. Report only.,If repairs are approved  service cost $410 2nd CF $70 INT2 seat foam replacement 110 + material 60 = 170 x 2 $340 Grand total of $500+GST,2019-04-15 10:11:42,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Sharmin Sultana,AMY BLATCH,2
Yamanto,YO,South QLD,53760,2015-05-02,Leanne,Haley,leannehaley@optusnet.com.au,0403377141,2019-04-01 09:23:40,Rocco Recliner,4305,51124,701024,Foot rest is leaning  still works but has a significant incline to the left (when sitting on the chair),170.00,On inspection customer showed me that the single recliner leans and catches on one side  I have replaced the mechanism and recliner works as normal. Customer is happy.,Job complete,2019-04-15 15:43:07,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,AMY BLATCH,2
Cannington,CT,WA,53811,2014-11-26,Carolyn,Fielding,yanchep46@yahoo.com.au,0423762582,2019-04-01 15:24:33,Easton recliners,6035,50695,436719,prev claim # 53401   cust was advised to remove disintegrating dust cover material... this was holding the backrest stuffing in place. needs to be repaired.  tech if this isn't repairable by installing a new dustcover sheet please contact us for another solution to be provided to cust. ,90.00,4x single recliners  Dustcover is made out of bio degradable fabric. It is disintegrating into a soft black powder Inner filling sleeves of backrest ls are also made out of white bio degradable fabric. They are also disintegrating exposing the filling. Over time filling will fall out and offer no support.  Backrest inner is also disintegrating,Recommend replacement,2019-04-15 13:51:38,Finalised_technician,Dustcover - torn,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Angela Hyde,Rose Tandy,2
Nunawading,NW,VIC,53829,2016-04-16,Navdeep,singh,brark1986@yahoo.com,0426870519,2019-04-01 17:48:46,DIAMOND 4 Seater Right Hand Facing Corner Chaise. Available in Black and Elephant. Upholstered in E,3132,55945,266731,The sofa need new stitching.,160.00,Stitching on RHF top corner of backrest cushion has started to come apart.,Hand stitched cushion seam back into place.,2019-04-15 15:53:43,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natalie Mitchell,Brenda Stewart,2
Oxley,OX,South QLD,53920,2018-01-17,David,Karam,david.mkm@hotmail.com,0447668857,2019-04-02 19:56:19,Lannister,4300,57874,429704,Hi   This leather lounges is damage leather  We not happy at all with this as it’s not the firt time please get back ASAP,90.00,1-  Tear on leather in front of armrest on RHFR  this is caused due to split hide leather being used (x2). 2- Multiple areas on leather has started to wear  crack and tear. this is due to split hide used in manufacturing. Lounge is well looked after and is used in a secondary lounge room  multiple panel replacement is required for repairs and may not be economical to repair.,report and quote uploaded,2019-04-15 16:14:20,Finalised_technician,Cut/Tear,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Tammy Edge,2
Ballina,BA,NSW,54012,2018-06-16,Ilana,Conte,ilana_stenning@hotmail.com,1423628647,2019-04-04 06:59:08,Alberta corner suite with chaise 16,2472,57875,240069,The cord to pull out the recliner that is in the middle on the suite has almost come off. Only connected by one strand. This recliner has not be used much at all.,140.00,Parachute cable on rhsf base seat adjacent to chaise has handle that is hanging onto cable by a single thread.Suite is less than 12 months old and is neat and clean with usual use by young family.In my opinion cable design is the issue  request replacement with a nylon tube protector over cable.,Replaced trigger cable with new as per photos-complete,2019-04-15 15:45:54,Finalised_technician,Trigger/Cable,Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,Natalie Mitchell,Alexander McGuire,2
Preston,PN,VIC,54013,2017-02-11,STEVE,RAY,stephen.ray80@gmail.com,0431032157,2019-04-04 08:19:21,ALBERTA CORNER SUITE,3754,57875,805554,i have another issue with this sofa... one of recliners doesn't click back into the sofa so its constantly "open".   I'm generally not happy with the construction quality of this sofa after 2 warranty issues within a month or so and in all honesty the sofa is not used that much.  I would be interested in spending a bit more money and getting one of your top of the range sofas if you can give me a store credit for a refund ?    *** I havent attached a pic as there is nothing really to see apart from a sofa with a recliner out ***,110.00,The customer pointed out that the reclinerwouldnt stay closed. My inspection showed that the fault was with the recliner cable,Th recliner cable was replced onsite,2019-04-15 14:07:43,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Sharmin Sultana,AMY BLATCH,2
Lawnton,LA,South QLD,54016,2017-04-01,Cheryl,Mir,cheryl@pikkiz.com,0421823101,2019-04-04 08:53:16,Vittoria 3 Seater with 2 Inbuilt Recliners,4022,51134,371531,The leather of the armrest of the right recliner when facing the sofa has developed a tear where the armrest joins the recliner. The foot area of the same recliner is sagging when the recliner is closed. We always treat the sofa with great care and have not been rough or used it inappropriately  and are unsure what could have caused these two problems with the right recliner apart from general use.,90.00,Multiple issues with this suite.  1. Leather tearing behind armrest of RHF recliner of 3 seater suite. Inspection has found split hide has been used in this area of the armrest. Split hide unsuitable for high use areas of areas of lounge where leather is exposed to flexing and body contact. Materials used in manufacture.  2. Footrest board padding has pulled away from footrest on RHF recliner of 3 seater suite. Internal fly attaching footrest padding to footrest board has torn under general use. Dustcover material has been used for fly. Materials used inadequate.   Customer has raised their concern regarding previous repairs having been done on RHF recliner alone and they believe that further issues are a result of seat frame being out of alignment. They feel that the RHF side of 3 seater has not been manufactured correctly which has resulted in ongoing issues. I have advised customer that their concerns will be notated in the report.   Suite has not been abused.,Unable to complete repairs onsite  submitting a report and quote for legroll and leather armrest tear issue.  Repair options for leather armrest issue: 1. Leather Weld Surface repair - Call Out Fee $70.00 and Surface 1 $50.00 Total $120.00. This repair option will not be flawless and cannot guarantee how long repair will last. Customer likely not to be satisfied with repair.   2. Panel replacement option quote Call out Fee X 2 $140.00 Cut and Sew Non Removable $330.00  colour match RC1 $110. Total excluding GST $580+gst  Legroll internal fly repair LR1 $90,2019-04-15 15:54:47,Finalised_technician,Cut/Tear,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natalie Mitchell,Emma- Louise Thornton,2
Osborne Park,OP,WA,54069,2019-03-03,Duncan,Whittall,dwhittall@gmail.com,0497987400,2019-04-04 20:09:45,OMAHA 3 Seater Chaise,6051,58831,249606,The stitching has come away  only two of us live here and we're the only ones who have sat on it so it must have been a defect in the stitching.,160.00,The stitching has come lose an the inner side where the panels meet,Two needle four thread hand stitching completed,2019-04-15 14:34:09,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Sharmin Sultana,Vaishnavi Ravichandran,2
Frankston,FN,VIC,54085,2019-03-31,Wendy,Marrow,855909@noemail.com.au,0429726845,2019-04-05 09:28:14,Atticus recliner,3939,628770001,855909,Loading claim for Cm. Head rest not fixed correctly. Not reclining. wood exposed under chair.,112.00,RHF recliner on 3 base frame snapped on RHF side support rail causing armrest to hit the floor  backrest not to clip in due to snapped timber rail dropped and also causing recliner back not to recline. I believe timber has split during manufacturing process then they have proceeded to fix rail into incorrect position causing recliner to sit lower. I could fit my fingers in split in timber. 3 seater just received and in excellent condition.,This would need to be an offsite major frame repair. Customer has told me that she is not happy about receiving repairs as sofa has just arrived and was like this on arrival. Please contact customer to resolve. I will provide quote.,2019-04-15 14:08:49,Changeover,Frame,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,Sharmin Sultana,Brenda Stewart,2
Gepps Cross,GC,SA,54140,2019-03-15,Alison,Woodford,aliwoody2@gmail.com,0448866893,2019-04-05 18:54:46,MICHELIN Leather Corner Lounge,5582,53330,1057572,When the delivery arrived the cartons were all intact.  When we opened the box with one of the recliners we noticed that the recliner was leaning downwards and to one side and it was wobbly.  We proceeded to put the feet on it by turning it onto its side and noticed that there were scratches on the metal bars underneath and then found that two bolts had been completely displaced from their brackets.  Obviously some sort of impact had happened before it was packed into the carton.  We were able to loosen the bolts and slot them back into the brackets but now we are concerned about what other damage could have been done to the chair in the impact.  It is rather disappointing to spend so much on a lounge and have it damaged on arrival.,170.00,,,2019-04-15 10:42:06,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Virginia,VI,South QLD,54237,2018-08-18,Renata,Halverson,halverson.brisbane@gmail.com,0423204762,2019-04-07 20:38:18,Kensington 3 seater sofa & recliner,4032,51951,510320,3 seater: The surface is developing creases and is peeling particularly where the creases have formed and on the arm rest. I believe this is a defective product. It is also happening on the single seat recliner that is part of the lounge.  recliner: The surface coating is peeling and flaking away particularly on the armrest and where the creases are.,0.00,,,2019-04-15 09:39:56,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Casula,CL,NSW Metro,54243,2019-03-15,Sarah,Zoabi,s.z03@hotmail.com,0422395442,2019-04-07 23:08:24,San Marco 3 seater and 2 seater,2170,54731  56928 ,820704,I called 2 days after delivery of these couches because I found the material not the same as I saw it in the store and the couches were attracting dust and a lot of cotton balls etc. they looked very wrong and unsuitable and I am not happy with the product at all. I have been emailing and contacting the store from 2 days after delivery and now I have been asked to request a product assessment.,0.00,,,2019-04-15 14:01:04,Reselect,,,,,,,Anyssa Chorvat,,3
Tweed Heads,TH,NSW,54341,2018-12-04,Lynette,Kruger,lynkruger438@bigpond.com,0400711536,2019-04-08 18:16:43,Kensington Recliner Easy to CleanCovering,2487,51950,262277,As you can see from the photo the recliner drops to the right hand side making it very difficult to sit comfortably.  The lady in the Tweed Heads store sent some more photos when I was in the store last Thursday. I do not know what caused the damage it was ok and one day I looked and it was leaning to one side. I hope this information is satisfactory to you as this chair is very very uncomfortable Regards Lynette,0.00,,,2019-04-15 08:55:18,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Cairns,CN,North QLD,54369,2018-04-14,Donna,Humphreys,cairnssouth@renttheroo.com,0438316016,2019-04-09 10:12:20,Kensington Recliner / 3 Seater Sofa,4870,51950 / 51951,395667,One of the recliner chairs are not pushing back & the foam is all soft & leather is all worn out.,0.00,,,2019-04-15 16:01:25,Reselect,,,,,,,AMY BLATCH,,3
Helensvale,HE,South QLD,54545,2018-04-17,Michelle,Mcphail,mmibella@gmail.com,0414730026,2019-04-11 10:05:12,Fontana corner chaise,4208,53990,419157,Wouldn’t have a clue how a sharp steel barn can just protrude out of a lounge,0.00,,,2019-04-15 11:00:58,Reselect,,,,,,,Kaitlin Evans,,3
Wagga Wagga,WG,NSW,54578,2018-05-18,Christopher,Dunne,christopherjdunne@hotmail.com,0414586400,2019-04-11 15:54:56,Saloon 3 seated with 2 inbuilt recliners,3690,58361,802277,Looking at the couch  on the left hand side  there is a clip that holds the reclining cable. This clip has snapped and that side of the couch will not recline as a result. I have no idea what could have cause this to happen  so I assume it was a defective part.,0.00,,,2019-04-15 10:55:59,Finalised_no_technician,,,,,,,Tianye Zhang,,3
Gepps Cross,GC,SA,54696,2016-05-01,Alana,Mckay,alanamckay@hotmail.com,0425912913,2019-04-13 15:39:29,Caitlin Queen Bed,5031,53877,982065,(Facing the bed) LHS long frame snapped  not sure what caused it  but could feel the long piece of timber snapped underneath the fabric. The broken piece caused the bed to be uneven  and was impossible to sleep in. We have drilled various wooden pieces into the frame in an attempt to stabilise it  which has worked to some degree but will not last very long.,0.00,,,2019-04-15 13:15:12,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Gepps Cross,GC,SA,54727,2018-11-17,Hugh,Evans,hughevans@y7mail.com,0403119592,2019-04-14 11:57:47,Dream elegance queen mattress,5014,61901,1049618,Both ends of the mattress seem to have collapsed. Faulty product?,0.00,,,2019-04-15 15:23:18,Discount to Keep,,,,,,,Kelsey Oliffe,,3
