STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Springwood,SW,South QLD,39917,2016-04-15,Brett,Lester,brettlester@live.com.au,0413402173,2018-09-21 15:48:14,CHASER 3 Seater with 2 inbuilt Recliners,4306,51067,122413,As per conversation this morning the 3 seater lounge is leaning on both recliners. Attached are pictures but don’t show the true indication of how uncomfortable they are when sitting on them. Also my address is now 71 Honeywood dve Fernvale. Please call me on 0439553735 if you have any questions. Regards Brett Lester,656.00,1 - 2 x mech on the 3s has collapsed on one side causing the backrest to lean on an angle. 2- one of the single recliner has started to make a squeaking noise  which maybe coming from the frame  this will be an off site repair as the recliner will need to be taken back to bare frame to determine where the squeak is coming from.,called csc and advised them of the issue  I also advised them that the squeak may not be resolved  if it is caused from frame staple. I advised CSC if the squeak can not be rectified I will call them.,2018-10-26 10:50:57,Discount to Keep,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Elva Tou,,2
Cockburn,CB,WA,41072,2018-07-29,Bobby,Traversari,bobbytraversari76@hotmail.com,0405481262,2018-10-10 19:20:00,San Marco electric lift chair,6148,60501,276251,The recliner will not work.metal frame bent.,90.00,The transition  stoppers on the mechanism rear top are bent.  The lift chair is new and does not function properly in this condition. The seat is used by an average sized person  in the baby room for feeding.  Although I have orders new mechanism and can be installed the customer was clear that she did not wash it repair  but wants a credit.  I tried convincing I was easily repairable  the answer was no.   Sorry I couldn’t get this kne over the line,The quote is on inspection only  I am more than happy to install a mechanism,2018-10-26 12:25:02,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Brenda Stewart,Amie Clutterbuck,2
Virginia,VI,South QLD,41606,2015-02-20,David,Bain,davidb@astonair.com.au,0421104033,2018-10-18 09:50:22,Buxton 3 Piece Lounge Suite,4021,50693:50694:45291:,414840,Lining underneath all 3 Pieces has Broken Down and Breaks up in to a Powder like Matter: Possible cause from Fabric Protection Treatment! Not really sure,0.00,,,2018-10-26 12:29:16,Discount to Keep,,,,,,,George Mylonas,,2
Waurn Ponds,WS,VIC,41680,2018-09-27,KAREN,CROTHERS,karensdriving@hotmail.com,0411898295,2018-10-19 09:06:13,Milennia,3219,57901,832276,Cant see in photos but the arm of chair is wobbly,0.00,the recliner of sofa can working well  but one side of arm frame is wobbly. We found this recliner arm frame screw has been loose and need to replaced.,See attached photo  need to replace the screw to fasten the the frame. But we can't repair for cusotmer as there's no parts and related tool from my side. Need to send another LD to help. thanks.,2018-10-26 14:18:12,Finalised_technician,Frame,Transport,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,Natasha Smith,Emma- Louise Thornton,2
Warana,WA,South QLD,41726,2017-03-03,David,Bates,tbates54@bigpond.com,0450714812,2018-10-19 21:52:19,Zavier Recliner  Upholstered in Endurocover,4551,54729,426390,I've attached for photos as per your email instructions. This photo is of the discolouring of one of the recliner chairs I purchased from your store (product no. noted above).,0.00,,,2018-10-26 14:46:15,Reselect,,,,,,,Natasha Smith,,3
West Gosford,WD,NSW Metro,42019,2016-06-20,Jonathan,Ray,jkr2864@icloud.com,0408779813,2018-10-24 11:30:42,Kensington Recliner,2261,51950,640152,Cracking Same issue as the one you replaced last year. This is the original one purchased not the replacement  Replaced recliner has no issues,0.00,,,2018-10-26 14:14:30,Changeover,,,,,,,Kirra Organ,,3
Warana,WA,South QLD,42025,2017-04-02,WALTER,BYE,428337.bye@noemail.com,0412596022,2018-10-24 12:13:29,KENINGSTON RECLINER,4575,51950,428337,Leather splitting again on second recliner.,0.00,,,2018-10-26 15:32:27,Changeover,,,,,,,Brenda Stewart,,3
Glendale,WY,NSW Metro,42031,2016-10-29,Chris,Steinbach,saxumfluvius@optusnet.com.au,0419983101,2018-10-24 13:15:07,Iris click clack sofa bed black,2292,48667,744857,Some Springs have given way n sharp edge protruding,0.00,,,2018-10-26 16:29:58,Discount to Keep,,,,,,,Brenda Stewart,,3
