STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Dandenong,DG,VIC,114383,2018-08-12,Osman,Abdi,osman_00@yahoo.com,0423306057,2021-01-04 11:48:38,BEIGE - OPTIMUS - Electric Recliner,3175,625800002,209043,Very noisy when you put up the recliner. USB chargers are not working except one. Losing colour on hand rest.,593.00,Issue 1 one of the recliners makes a clunking sound & judders when its being put back to the closed position . Issue 2 . 3 of the USB ports on the lounge do not work . Issue 3  There is a yellowing discolouration on one of the middle arm consoles . The client said they had not spilt anything or used any cleaners on it . I did a clean test which did not effect the mark or remove any colour from the leather so was inconclusive . Issue 4. The leather had appeared to have split or got a small hole in it in the back of the lounge at the top (see photos ).,Call & report  To repair  Issue 1 . Replace mechanism . M2  x 1 = $110 Issue 2. Replace  3 x USB ports . M1 x 3 =  $66 Issue 3 . Recolour leather section . RC1 x 1 = $110 Issue 4 Fill & recolour damaged section .RC 1 x 1= $110   Plus additional call out $77 All the above repairs completed as per call & report .,2021-04-29 09:58:19,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Dandenong VIC,THE LEATHER DOCTOR,Colin,Adams,AMY BLATCH,Angela Hyde,2
Pakenham,PK,VIC,115095,2020-02-12,John,Byrne,jnpabyr@iinet.net.au,0417570901,2021-01-11 10:52:03,CHARCOAL - PEARSON - Recliner,3820,612980002,831483,Back of seat is  colapsing  and backrest is leaning further back,248.00,Both issues on same single recliner. Issue 1: recliner wobbly and back tilting further back  on inspection I found that issue was with mechanism itself  mechanism twisted causing wobbly and lean  Kd brackets were tight. Issue 2: seat cushion losing large amount of support at back  when sitting customers back is missing lower lumber support on backrest area due to seat cushion ( pocket springs) has lost large amount of support causing customer to sink very low. I believe seat cushion loss of support was quite extreme for age of recliner. Hard to show from photos however when sitting I could also notice large amount of support loss.  Recliner in very good condition.,Issue 1: I replaced mechanism with new ( job completed) Issue 2: I will need to order matching pocket springs cells provided by Amart and go back to install to correct this issue.,2021-04-29 10:13:40,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,AMY BLATCH,Eric Qian,2
Cockburn,CB,WA,116598,2020-06-24,Craig,Gorham,nijahol@bigpond.net.au,0418957219,2021-01-27 15:39:00,CHARCOAL - SENTINAL - 2 Seater,6164,625780001,307758,Mechanism stopped working and then the electrics shut down.  Can't photo workings of chair so had to send same photo twice.,270.00,Customer says recliner made a noise then stopped working,Inspected recliner  found wire cut on relay box  ordered box  when it arrived went back and it was wrong relay  rang Paul Bradshaw he organised correct one  went back again  fitted relay  works now  until you sit in it  but now recliner clunks  this is because the mech has dropped and nearly hitting floor  customer is a large male  I rang CSC while at customers house  was told to not do anymore and they would contact customer,2021-04-29 11:16:47,Reselect,Switch Box,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,AMY BLATCH,Richelle Suna,2
Prospect,PT,NSW Metro,118737,2016-12-22,Khem,Subedi,Subedikhem@yahoo.com,0404674706,2021-02-23 10:25:27,BLACK - RUMPUS - Corner Lounge with Chaise,2148,445710002,436111,Rips and tears in sofa bed couple of places. Sofa beds metal string has came off. Lots of rips and tears on ottoman as well.  Reason for this kind of damage unknown.,90.00,- Attended customers residence to perform report. - Upon inspection found multiple issues.  - The tension wire on sofa bed has come off of the LHF side & has bent  this has occurred because the connection has failed.  - Sofa bed seat bases have split hide on both sides of the seat bases & the split hide is cracking as split hide does when used on areas such as this.  - All seat backs where seat back connect to top rail split hide has been used on the top seat back panel which due to the nature of split hide being weak it has torn where it has been stitched into place. Lounge is dirty however split hide will fail in this way regardless of maintenance. - Ottoman storage lid has come off as the brackets that hold it to the base have come away due to the bolts not being tightened adequately. When the top has come off it has damaged the ottoman base. - Likely Cause - Manufacturing - Lounge was in dirty condition.,- Repairs to extensive to be viable for repair & as such have not quoted. Can submit quote if required however it will be over $3k as every seat back requires a cut & sew and two seat bases require a cut & sew  plus frame repair to ottoman & sofa bed wire. Thank you.,2021-04-29 12:50:36,Discount to Keep,Cracking,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,Mahmoud Jeblawi,2
Cairns,CN,North QLD,118799,2020-07-19,Solomon,Bannon,solomon.bannon@gmail.com,0420880293,2021-02-24 08:12:57,LATTE - ROWAN - 3 Seater with 2 Inbuilt Recliners,4870,587500001,440655,After the leather doctor finished the last repair the middle seat of the sofa has raised. I believe that this is from where foam has compounded towards the middle of the seat. It is uncomfortable and looks displaced  from its originality. If you need to know any more please call me.  0420 880 293,50.00,No inspection CM no show,No inspection,2021-04-29 15:47:59,Finalised_technician,Foam,Act of God,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Angela Hyde,Naomi Hughes,2
Springwood,SW,South QLD,118883,2020-07-02,Linda,Christensen,lindach.2309@gmail.com,0417608813,2021-02-25 11:23:53,CHARCOAL - ALFRED - Fabric Recliner,4207,584770001,248606,Back rest of recliners are loose and wobble quite significantly,170.00,1. Customer concerned with the backrest on each of the single recliners claiming that they are lose and because they do not sit upright they no longer provide adequate support. Inspection found that kd brackets on both backrests were loose.,1. Tightened kd brackets on both single recliners on site. Customer happy  No ID labels on lounge as per photos,2021-04-29 12:52:19,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Jodie Weir,2
Springwood,SW,South QLD,118917,2019-07-07,Julian,Ewins,Kizzah@live.com.au,0447070826,2021-02-25 16:50:17,BLACK - SAN MARCO - Leather Electric Recliner,4127,511280001,235479,One armchair has stitching coming undone - been repaired through amart warranty already  but coming undone again. Other chair is peeling on the left side of the foot rest.,90.00,1st R: 1. Central leg roll panel  leather grain layer is separating from the corium  splitting and peeling due to inferior quality - adjacent panels subject to the same wear have not failed in this way. Clean tests revealed visible soiling but not excessive.   2nd R: 2. Central leg roll panel  lhf leg roll panel  f/rest panel  leather grain layer is separating from the corium  splitting and peeling due to inferior quality - adjacent panels subject to the same wear have not failed in this way. Clean tests revealed visible soiling but not excessive.  3. Stitching failed on lhf os front cnr of lhf arm rest bolster.  3rr: 4. Middle seat  loose internal fasteners causing b/rest misalignment.   - Apart from the above issues  suite in good condition  needs a clean. Cm has smart care products with most of the product still remaining.,Quote: CF  QR - CF x2 1. CS2  RC1 2. CS2  RC1 x3 3. S2 4. Int3,2021-04-29 13:00:35,Reselect,Peeling,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Naomi Hughes,2
Joondalup,JP,WA,118979,2018-04-24,michael,maliphant,michael.maliphant@gmail.com,0447259017,2021-02-26 14:15:25,RED - FONTANA - Corner Lounge with Chaise,6035,527370003,910277,The wear is described as collapse of 2 cushions and peeling of the leather in a couple of places.,90.00,1.  Top coat is peeling off on RHF backrest of 3 seater  as well as both backrests on corner seat . This is where the husband sits. Peeling is caused by body oil being present on the leather. Clean test confirmed the build up of dirt and oil on the leather surface.  Cleaning kit provided with the suite is still full and has not been used at all.  2. Seats on the 3 seater as well as corner couch are sinking in. Frame and springs are intact. Foam on seat cushions are intact.  Loss of shape is caused by soft fill moving in the topper cushions. It is not possible to just manipulate the filling back into shape from the outside.   The loss of shape has been triggered by normal use  but has developed beyond what can be expected from normal wear and tear. Slight indents on soft will could be classified and normal. In this instance the filling has moved away from the edges of the cushions. A normal manipulation back into position is not possible as you would expect under acceptable wear.,Soft will in topper cushions can be restored by adding more soft fill. To gain access to the inside of the topper   the seating  base leather needs to be stripped off  Quote offered to do repair  CM indicated that they would like to discuss options other than a repair.,2021-04-29 13:29:43,Finalised_technician,Filling - Soft Fill,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Jodie Weir,2
Oxley,OX,South QLD,118984,2018-10-04,Kirsty,Singh,kirstysingh1980@gmail.com,0478009849,2021-02-26 14:56:02,LIGHT GREY - RUMPUS - Corner Lounge with LHF Chaise,4300,417080005,456026,There is a lump in one of the seats which makes it very uncomfortable (it could be a spring but I don't know.  Also one of the cushions is coming free. Basic use is all I can think of which could have caused this.,90.00,1- rhfs of corner section has a lump caused from deteriorating foam which is starting to bunch up causing the lump.  2- seat has completely lost support  this is most likely caused from pocket springs loosing density and inferior zigzag springs. When pulling on the zigzag springs from under the lounge  it feels that it is not the correct spring used for a seat base and feels more like the ones supposed to be used for the backrest support.   3- stitching opened up on the backrest causing the internal flys to come undone and exposing the loose backrest fill.  3- foam decompressed and falling out from underneath the rhfs of the lhf item.,Due to additional issues new quote has been submitted,2021-04-29 13:38:48,Finalised_technician,Zig Zag Springs,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,AMY BLATCH,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,119077,2016-08-15,Chanel,Harriott,Chanelharriott@outlook.com,0400809839,2021-02-28 10:25:05,GREY - MARLOW - 3 Seater Chaise,2567,533050001,857034,Zipper snapped into two when zipping back up and whe pushing the two lounges back together the clip that holds then together broke,460.00,1. Broken zipper  2. Broken connector -chaise section,Remove cushion for replacing zipper  Order connector. Zipper was replaced  Connectors have been replaced,2021-04-29 15:37:56,Finalised_technician,Zipper,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Richelle Suna,2
Oxley,OX,South QLD,119106,2019-11-30,Gillian,Barber,little.miss.130@hotmail.com,0433778383,2021-02-28 16:07:29,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,4300,534600001,484752,the left hand chair (looking at the sofa)  the lift mechanism seems to be off as it makes a horrible noise when going up or down,230.00,On inspection the customer complained that the Lhf recliner was making clunking noises . This was caused due to issues with the mechanism . And also the motor was creaky.   ACTION TAKEN/REPAIR REQUIRED  I replaced the motor and mechanism and the customer is happy with the repairs,No further action required,2021-04-29 11:24:07,Finalised_technician,Motor,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Angela Hyde,Richelle Suna,2
Townsville,TV,North QLD,119658,2018-11-18,Teagan,de Loryn,Teagan.deloryn@ergon.com.au,0404053241,2021-03-08 11:54:55,CHARCOAL - SENTINAL - Electric Recliner,4816,625770001,365553,Electronic headrest no longer moves. Motor seems to be faulty or no longer working.,130.00,Sentinal Lounge Suite  Purchased: 18.11.18   1. Single Recliner: electric headrest not moving when touch button pressed. Connector pin / screw had come undone and fallen out. Motor working.,Loctite glue put onto screw thread of both connectors and installed back into motor and bracket attachment points. Testing done. Headrest now moving correctly when electric trigger buttons pressed.,2021-04-29 16:59:21,Finalised_technician,Motor,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Richelle Suna,2
Penrith,PH,NSW Metro,120015,2018-12-23,Kaleigh,Warren,K.hart91@icloud.com,0448974386,2021-03-12 15:32:44,CHARCOAL - SENTINAL - Electric Recliner,4055,625770001,1036035,The spring on the base of the lounge (underneath) looks as though it has come out of the frame.,200.00,Single seat recliner had collapsed on side edge of seat  (front left )   due to a zigzag spring failure where the clip had torn out of the timber. Incorrect fixings used to anchor clips in place . Staples used  but not able to securely hold. Mechanical fixings such as screws should be used. This is a manufacturing defect.,Zigzag spring fitted with new clip and mechanically fixed to the timber frame with timber framing screws. Spring is now fitted firmly in place now giving cushion support back to the side edge.,2021-04-29 15:44:06,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Catherine Sal,Richelle Suna,2
Yamanto,YO,South QLD,120227,2020-03-27,Shannon,Lacey,shannyshan1980@gmail.com,0411015225,2021-03-15 15:29:28,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,4304,590220001,758714,One of the recliners underneath the board is loose and appears to be broken. The couch does not join in the middle - two clips are broken.,210.00,1- side connector missing from corner lounge.  2- feet was not put on on corner lounge this and issue 1 was the cause of the seats not connecting together.  3- calf support bar on rhfr came off and getting caught on mech,Attached feet and side connectors on corner lounge and reattached the calf support bar,2021-04-29 13:23:47,Finalised_technician,Fasteners/Connectors,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Catherine Sal,Mahmoud Jeblawi,2
Rockhampton,RK,North QLD,120413,2018-08-28,Myles,Hansen,myleshansen25@gmail.com,0408765193,2021-03-17 16:59:21,BEIGE - MILLENNIA - 2 Seater Sofa,4715,579000002,354699,material is peeling off on headrest and seat,0.00,,,2021-04-29 12:25:45,Reselect,,,,,,,Olwen Silversides,,3
Ballarat,BT,VIC,120421,2018-05-23,Dianna,Swan,Pswan12@hotmail.com,0498675121,2021-03-17 18:12:24,LIGHT GREY - SPARTACUS - Recliner,3361,512000003,134253,On the single recliner chair you can not reline the chair as the cable is broken  And with the 3 seater  one side of the reclining part of the couch bourd  underneath is broken,402.00,Trigger cable in place but he actuator is missing from during a house move. will need to source another. calf bar broken in half  the timber is pretty weak. on the same chair the leg roll fabric has split allowing the foam to protrude,fitted new actuator made and fitted new calf bar  Hand sewn leg roll fabric,2021-04-29 09:10:44,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Angela Hyde,Richelle Suna,2
MacGregor,MG,South QLD,120441,2017-10-17,Stephen,Sampson,wurzbacher22@gmail.com,0438228912,2021-03-18 10:01:13,DARK GREY - SPARTACUS - Corner Lounge,4122,512030004,323249,You can see it in the picture but the spring is coming out and can feel it while sitting on the couch. You can also feel the wooden bar at the back of the couch and it digs in. This seems to be a reoccurring issue with this couch which is becoming very frustrating.,310.00,the foam block at the front of the rhf recliner seat has collasped  and the foam on the lower back rail has moved and you can feel the rail.,replaced block foam and added extra foam to back rail customer happy.,2021-04-29 13:28:06,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Catherine Sal,Richelle Suna,2
Virginia,VI,South QLD,120682,2016-04-10,Alyce,Wilson,Jimmy_alyce@icloud.com,0400078545,2021-03-22 07:25:16,CHOCOLATE - SPARTACUS - Recliner,4055,512000002,448185,It has collapsed under the leg section on both recliners and when we push it down with our legs to lock it back it doesn’t latch properly.,250.00,Two x single seat recliners  the foot rest were both bent and dropping to the front left side. Foot rest were hard to lock back into the seat due to bent arms on the recliner mech catching and clashing against each other .  External forces is the most probable cause although the design of the seats are so wide that it doesn't take much to bend due to un equal pressure over time closing the foot rest.   Neglect does not appear  to be a cause for this issue .    Couches current state   it has surface mould on the fabrics due to storage conditions of the lounge and the weather events we are having. .,Both seats removed recliner mechs and replaced with new.    Both recliners now open and close with foot rests sitting straight and level.,2021-04-29 16:02:38,Finalised_technician,Mechanism,External Force,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Catherine Sal,Emily Muir-Stokes,2
Midland,MD,WA,120882,2021-02-23,Kharis,Davis,kharisdavis@hotmail.com,0419926406,2021-03-24 11:54:53,LIGHT GREY - ALLEGRO - 3 Seater,6054,657930001,210518,I had the replacement allegro 3 seater delivered this morning. I had success in putting the legs on. However. From when I first opened the box it came in I noticed the cushion is slightly discoloured. Look dirty?  I have moved the couch around the room as at first I thought maybe it was just the lighting. However the mark/s is still very visible.  I have attached photos of the marks are they are across multiple cushions of the couch.,140.00,The front border of the three seat cushions appear to have been stained. According to the customer this occurred before they received the lounge.,Cleaned the three seat cushion bordered using the hot water extractor.,2021-04-29 13:20:15,Finalised_technician,Dirt,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Catherine Sal,Marie Pollock,2
Midland,MD,WA,120980,2019-06-27,Linda,Van de Merwe,lindavandermerwe1@bigpond.com,0437702190,2021-03-25 15:51:41,CHARCOAL - SENTINAL - Electric Recliner,6083,625770001,188209,The electrical workings do not function  it’s always had a poor fitting cord connection  we believe it is in the internal workings of the chair  or could be the cord that goes to the chair.  How Power point outlet is functioning.,130.00,The single recliner is not operating.  Inspection revealed that the power socket is faulty. I also found the main power cable to be very loose inside the socket  .,Replaced the power socket and the power cable.,2021-04-29 16:52:41,Finalised_technician,Switch Box,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Jodie Weir,2
Maroochydore,MR,South QLD,121162,2017-11-05,Mitchell,Ferguson,Mitchferguson01@hotmail.com,0447989874,2021-03-29 08:17:32,LIGHT GREY - NIXON - 4 Seater Sofa with Chaise,4560,337650008,804859,Stitching has come out in multiple places  unsure what could have caused it as it’s only in some parts and not others where it is similar design (like behind some cushions and not others).  Water stains  so when using the smartcare product to try and clean it  it makes a bigger stain.,300.00,This customer pointed out 4 separate large areas of stitching which had come undone on their 2 unit Nixon modular lounge. 1. LHF on backrest on the 3 seater 2. RHF on backrest on chaise 3. Corner on backrest on chaise 4. LHF on backrest on chaise  Because there were extra areas that weren’t fully budgeted for we did try to phone for approval but could not get through.,Because we were onsite  and to save any further inconvenience as well as trying to save additional call out costs  we decided to repair all 4x areas but have charged for 3 only.  We completed the repair by using double thread for extra strength and hand stitched each area. Repairs completed onsite We triple stitched the corner which has considerable pressure on the stitching in this area due to the design. The customer was also concerned that the Amartcare cleaner was making the lounge dirtier by leaving marks.  Unfortunately this customer did not have a basic understanding that a fabric lounge needs to be cleaned to remove the dirt/soiling from small children....spot cleaning is simply not adequate to remove the accumulating dirt.  We advised her to get the lounge cleaned as water on the lounge will no create dirt marks as it 'pools' the dirt,2021-04-29 15:31:46,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Catherine Sal,Naomi Hughes,2
Benowa,BE,South QLD,122083,2018-09-10,Kim,Brumby,brumbykim@gmail.com,0421237728,2021-04-11 14:14:45,LIGHT GREY - LORAS - 3 Seater Sofa,4218,611260001,538522,The bottom sheet protector has come away and left string and cloth hanging down. Leaving black chalk material everywhere.,200.00,Spoke to customer night before appointment to confirm but arrived at house but unfortunately customer had forgotten. Returned next day. Lounge in main living area and very neat and clean. 2 seater the dustcover had broken down and was falling off. Inspected 3 seater while I was there but it appears to be fine at this stage.,Had to remove border frame then remove 4 legs and used a vacuum to remove as much of the remaining dust cover as possible. Fitted new dustcover then re fitted legs and border frame. All looked good.,2021-04-29 15:49:53,Finalised_technician,Lining,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Angela Hyde,Marie Pollock,2
South Morang,SG,VIC,122157,2020-05-10,Aleisha,Hopkins,leishahopkins.22@gmail.com,0405188860,2021-04-12 13:35:41,BLACK - ELEANOR - Modular Corner Chair,3754,589000002,838304,Stitching has started coming out which has caused parts of cushion and couch to come apart.,180.00,The customer pointed out tone throw cushion with undone stitching on one corner as well as a few other loose threads. The loose stitching would be considered a manufacturing fault,The loose threads were trimmed off and the undone throw cushion resewn,2021-04-29 09:06:44,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Angela Hyde,Richelle Suna,2
Cockburn,CB,WA,122272,2019-06-22,Divina,Tapnio,divina_tapnio@yahoo.com.au,0468589968,2021-04-13 16:24:45,BLACK - LANNISTER - Leather Corner Lounge,6170,578740001,291280,The leather is peeling off again   same like before,90.00,Almost all the seats on the lounge are more or less affected with the cracking and fraying on the sides of the seats (skirting panels both sides)  on the side pipings  front panel on the corner seat.  Mainly affected seats are the corner seat and 3 seats to the right side of the corner seat are affected. Material used during manufacturing for the high use areas are inadequate for designed purpose. material used is called "Split leather" is the bottom part of the hide that been has split  because of this split hide has inferior strength to that of the top hide and is susceptible to cracking and fraying when flexed and stretched  this type of leather is normally used in the low stress applications because they are weaker than top grain leather. Inappropriate materials for intended use.  Clean test show less amount dirt  customer uses smart care product to regularly clean & condition the sofas.,This type of damage is not repairable.,2021-04-29 12:30:04,Finalised_technician,Cracking,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Robert Abbott,Richelle Suna,2
Warana,WA,South QLD,123120,2020-01-16,Gavin,Hazelwood,gavinhazelwood@yahoo.com,0406704892,2021-04-26 19:22:04,DARK GREY - HOLLOWAY - Corner Lounge,4575,658160001,475910,This Lounge suite is only a 15 Months old and is badly pilling on just about every seat. i don't think this acceptable at all and i'm very disappointed that this has happened.  I would like to return this lounge for a store credit and pick something different as im really unhappy with this. Seeing this has a 10 year warranty i look forward to your response.,0.00,,,2021-04-29 09:31:19,Reselect,,,,,,,Richelle Suna,,3
Melrose Park,MP,SA,123152,2019-08-27,Rick,Milne,Travelin2sa@gmail.com,0417862218,2021-04-27 11:00:25,JET - ASHLEIGH - 3 Seater Sofa,5211,534680001,975236,Hi there  it's hard to capture in the pictures but the side that is shown in the reclined position seems to have given way slightly in the outside corner and the back is quite loose and wobbly compared to the other side which has loosened up slightly from new. This means when sitting on it in either the upright or reclined position it feels like it's lower on that side and leaning that way. It has been well looked after  no pets or kids etc. I've looked under it etc and can't see anything wrong  just seems a bit loose and worn and pretty uncomfortable. Thanks.,130.00,,,2021-04-29 12:20:21,Discount to Keep,,,,,,,Richelle Suna,,3
Braybrook,BK,VIC,123166,2021-04-27,Theresa,Vella,Rtv023@yahoo.com.au,0418579718,2021-04-27 12:15:13,DARK GREY - PALLADINO - Modular Ottoman,3336,628260001,186051,This product was damaged before  it had arrived,0.00,,,2021-04-29 11:23:19,Discount to Keep,,,,,,,Kesaia Tavake,,3
