STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cockburn,CB,WA,126169,2018-10-14,Rob,McWilliam,caltexravy@yahoo.com.au,0429900825,2021-06-08 15:26:29,BLACK - ASCOT - Leather Recliner,6280,527420001,226008,Where the mechanism joins onto the base frame that sits on the floor has developed movement and the chair now moves back and forth when in the upright position. These anchor points are like a large rivet rather than a bolt so cannot be adjusted.,170.00,Single recliner is clunking  catching and won't close easily. Replacement mech authorised and recieved   Mech replacement completed,Incorrect mech received and one of the cross bars had to be Manipulated to create join.  Recliner mech is functioning and customer confirmed issue resolved.,2021-08-03 08:55:56,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Natalie Mitchell,Linda Leamon,2
Rockhampton,RK,North QLD,126489,2021-04-09,Leland,Gill,leland_gill@bigpond.com,0409893517,2021-06-14 08:25:11,DARK GREY - SPARTACUS - 3 Seater Sofa,4703,512010004,390890,Left hand side of the couch is sunk  you can physically feel the couch is on a lean  when you recline the couch the side hits the ground and the recline is very hard to retract (makes alot of clunky noise) would suggest something is a miss\missing from the mechanism inside the left half on the couch,200.00,Attended to inspect the c/m's concerns with the ‘Spartacus’ 2x seater lounge with recliners. The c/m stated the RHF recliner does not recline properly & the lounge has dropped & is hitting on the floor. Assessment: The lounge was assessed. I found the RHF recliner mechanism has failed  dropped & tilted to the RHF side.,Repair: The RHF recliner back rest was detached. The lounge was turned over to gain access underneath to detach the existing failed mech in order to assemble & install the new mech supplied by the supplier. The new recliner mechanism was installed. The lounge was repositioned back into place. The back rest was re-attached & all reclining motions were checked. All now functioning & the lounge is in alignment. The c/m was happy with the completed repairs.,2021-08-03 17:29:15,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Natalie Mitchell,Naomi Hughes,2
Joondalup,JP,WA,129341,2015-10-15,Sharon,Dixon,Jackdixon@sky.com,0416519629,2021-07-21 20:39:31,BLACK - MICHELIN - Leather Corner Lounge,6030,533300001,852265,The recliner button has stoped working,120.00,RHF recliner stopped working  Trigger buttons control box is faulty,Trigger buttons and control box replaced  Recliner tested - working,2021-08-03 08:56:43,Finalised_technician,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Natalie Mitchell,Andy-Grace Elenoa Nonu,2
Maroochydore,MR,South QLD,129615,2020-04-26,Bronwyn,Carveth,bron.carveth@gmail.com,0477660245,2021-07-26 10:12:33,CHARCOAL - MADDEN - Rocker Recliner.,4556,657880001,852553,Foot rest has come unattached from folding mechanism and is torn in different sections. Unable to fold or use for the purpose that it was purchased for in it's current state.,290.00,The footrest bolts had come unattached from off the mechanism which was not only making it impossible to operate  it had also caused quite a lot of damage to a number of areas. The bolts not being fitted tightly were the cause of the issues here Customer advised us that the chair has never operated like the other one does,While onsite  we repaired all issues  which were.... 1. Replaced the torn dust cover fabric under the footrest and reattached the mech to it with new screws 2. Replaced the damaged fabric over the legrest foam LR1. 3. Restitched the fabric under the knee roll area S2 4. Reattached the footrest flys back onto each armrest. The original staples were loose and becoming a safety concern. 5. Tightened up all the bolts on the bar under the legrest and both the backrest brackets - all were VERY loose ! INT3  The customer was happy with the repairs. We spent some time educating her on best technique to close the recliner on this rocker...they are tricky if you lean forward doing it. Tested and now all working correctly Have not charged for all repairs done,2021-08-03 08:55:22,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Natalie Mitchell,Andy-Grace Elenoa Nonu,2
Waurn Ponds,WS,VIC,130051,2017-12-01,Joe,Ipsa,joeipsa@gmail.com,0498223332,2021-08-01 10:43:13,CHARCOAL - CRESSIDA - 3 Seater,3217,594230001,818092,We have had the couch and arm chair repaired as they both had electrical issues. the arm chair has seized again and will not work. in regards to the couch we are still obtaining electrical shocks and at one point it drew a shortage on our power and gave me an electrical shock  As the couch and arm chair are clearly faulty we would like a full replacement. I am totally not happy with the product  we have also noticed from the last repair the actual cup holder which was replaced has 2 x open buttons.?? clearly a faulty product ,130.00,,,2021-08-03 17:21:52,Reselect,,,,,,,Kesaia Tavake,,3
