CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,North Lakes,NS,South QLD,136457,29-12-2016 00:00:00,Chris,Bernard,muddles1981@gmail.com,0467150205,04-11-2021 19:00:02,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,4510,534600001,220262,foam has sunken in on the foot rest on one of the electric recliners on the 3 seater  this has been fixed once before and I do not wish to be offered a DTK. Also foam sinking in the footrest of one Ashleigh single recliner,430.00,Customers concern is the knee roll foam on the LHF side of 3 seater and the single recliner. The foam has almost fallen out of LHF 3 seater as the zip has been damaged to the point it is unable to be used  the foam has twisted and creased and is not flat anymore.  On the single recliner the foam has just creased and formed a lump  which is uncomfortable when legs are resting on it. We feel these are both issues are manufacturing issues.,We secured knee roll foam on LHF side 3 seater  added a high strength tear resistant layer of felt and glued in place to provide a supporting base for this area.  On single recliner we gained access  steamed foam to remove creases  then glued everything and secured it all evenly and flat. we also needed to do some stitching as a part of this underside was coming apart.  While there we noticed the mech on LHF side 3 seater was clunking and shaking during operation  we had a look at it appears to be bent. adjusting quote for 1x mech Replaced the mech on LHF side 3 seater as it was extremely loose and was clunking a lot.  With new mech secured it was very smooth and no more clunking.  Repairs complete,31-01-2022 10:41:10,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Tyler Dwyer,DAVID WILLIAMS,
CSC,Ballina,BA,NSW,136893,21-06-2020 00:00:00,Lance,Cowan,cowansplace@bigpond.com,0438270939,10-11-2021 19:02:39,BLACK - MICHELIN - Leather Corner Lounge,2470,533300001,221383,1. The headrest is broken 2. The footrest frame is broken  3. The frame on the armrest is broken,620.00,1/ fibro sheeting on arm rest broken and caved in on arm.  2/ Nothing wrong with mech just locating bolts missing and causing the mech to be out of position.  3/ timber board on footrest is snapped in two  only thing holding it together is the covering of leather ,Diss assembled chair to replace mech  but upon inspection. nothing was bent or out of place.  apart from missing locating screws which i replaced.   Will have to buy suitable board to replace broken foot rest and return visit.  built and screwed in support brace for top of arm where fibro sheeting had broken through.,31-01-2022 10:11:55,Finalised_technician,Frame,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Jessica Kyle,Michaela Nicholson,
CSC,Bankstown,BN,NSW Metro,137080,22-02-2020 00:00:00,John-Paul,Marx,danielltissot@gmail.com,0410242414,14-11-2021 11:46:08,LIGHT GREY - ORWELL - 3 Seater Chaise (LHF),2179,672230003,917461,not clipping in properly,280.00,On inspection of the 3 seater with chaise it was found that the centre leg under the chaise and the centre leg under the lounge section  did not reach the ground. On turning the chaise over it was found that the RHF front leg was not connected properly.  On further inspection it was found that the bolt did not reach the t-nut. I added some spacers to the centre leg and found that the leg was short by about 15 mm.  I will need to order two new longer legs from Amart spare parts which may need to be adjusted using spacers to enable proper connection to the floor. with regards to the chaise RHF from leg  I re-attached the t-nut and re-installed the bolt into the t-nut which now connected properly and has secured the leg and made it safe. Quoting on the t-nut/leg re-attachment done today as well as for the two new longer legs.,25/01/2022 - Returned to CM's home.  The new legs supplied by Amart were still too short and in fact were the same as what were already on the lounge.  In order to make the legs reach the floor I measured and manufactured spacers which effectively lengthened the legs by approximately 12mm.  I covered the timber spacers in black upholsterer's felt and attached them to the frame.  In carrying out the work I identified that the chaise leg bracket within the frame was loose and effectively not able to support the leg or lounge.  I re-secured the timber bracket using metal brackets and wood screws  strengthening the leg support system. All legs now touch the ground equally.  The CM was very happy with the job.,31-01-2022 16:48:31,Finalised_technician,Legs,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Amanda Limbrick,Marie Pollock,
CSC,Logan Central,LC,South QLD,138958,05-04-2017 00:00:00,Renee,Watts,reneewatts86@hotmail.com,0484710464,10-12-2021 14:02:54,GRAPHITE - WHITSUNDAYS - Corner Lounge with Chaise,4132,510510001,316462,Leather peeling off and back support broken,90.00,Cm raised multiple issues  1. Lhf 3s  polyurethane delaminating on arms and backs  appears to be from friction. Cm said it started about a year ago. 2. Lhf 3s  webbing lost elasticity and tension across backs. 3. Chaise  polyurethane delaminating across the back  appears to be from friction. Cm said it started about a year ago. 4. Chaise  large tear down rhf side seam of b/rest  cm not certain of cause  likely external force. Webbing across b/rest has also stretched and lost elasticity/tension which may have contributed. 5. Chaise  cnr seat  spring cell and foam have lost excessive hardness and support causing it to collapse when occupied. 6. Chaise  webbing lost elasticity and tension across backs.   - Cm said to clean she just vacuums. - Apart from the above issues  suite is in poor condition  not well maintained  extensive stains and water marks on seats  tear in fabric on lhf seat of lhf 3s  connector brackets missing,Quote: - CF  QR - CF 1. Cs2 x2 plus additional panels. Replace p/u on lhf arm and across backs. 2. Int2 x2. Replace webbing across backs. 3  4. Cs2 x2 plus additional panels. Replace p/u across backs of chaise. 5. Int2 x2. Install new spring cell supplied by Amart  supply and install new seat border foams and suspension lining.  6. Int2 x2. Replace webbing across backs.,31-01-2022 16:42:46,Finalised_technician,Cut/Tear,Customer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Amanda Limbrick,Linda Leamon,
CSC,Springwood,SW,South QLD,138979,15-11-2020 00:00:00,Stuart,Maas,maas.stuart@gmail.com,0439774101,10-12-2021 21:33:26,CHARCOAL - SENTINAL - 3 Seater,4131,625790001,252531,The electrics have stopped working it won't recline the lights won't work   But the power sockets still work in the fold down section ,130.00,1. Relay box wiring had been severed by the lhf recliner f/rest extension. Wires were not adequately secured causing them to move around and become caught and severed.  Apart from the above issue  suite in very good condition,1. Int3. Installed new relay box  routed and secured all wiring. Cm tested successfully  happy with repairs.,31-01-2022 16:43:17,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Amanda Limbrick,Andy-Grace Elenoa Nonu,
CSC,Logan Central,LC,South QLD,139042,30-06-2017 00:00:00,Bradley,Hill,llihdarb@gmail.com,0450175772,12-12-2021 13:22:43,BLACK - MICHELIN - Leather Corner Lounge,4118,533300001,319522,Broken front bracket unable to use recliner 1 Broken rear bracket recliner 2 still operational.,90.00,Cm raised additional issues  Lhf recl 1. Seat foam lost memory  excessive hardness and support causing it to sag. 2. Lhf f/rest extension  L-bracket snapped due to mec catching on itself and excessive wear of pivot points. Mechanism also torn through front seat border lining. 3. Pigment wearing on seat top panel  f/rest panel and slightly on the left roll panel.  - Cm said he used to just clean it when he could see it was dirty using smart care products - stated he has run out and couldn't produce the products when requested - surface not overly tacky - Perspiration and build up appears to be a major factor - Cm said he just noticed recently  Rhf recl 4. Seat foam lost memory  excessive hardness and support causing it to sag. 5. Mec catching on front rail with excessive wear of pivot points. Mec also torn through front seat border lining. 6. Pigment wearing on f/rest panel (item 3 for evaluation details) 7. Scuff on lhf console front upper section. Accidental damage.,(Damage notes cont'): Apart from the above issues  suite in fair condition   Quote: - CF  QR - CF 1. Int2 x2. Supply and install new seat foam. 2. M2  lr1. Install new mec supplied by Amart  supply and sew new front seat border lining.  3. Rc1  s1 x2. Repair and recolour front seat top  leg roll and f/rest panels. 4. Int2 x2. Supply and install new seat foam. 5. M2  lr1. Install new mec supplied by Amart  supply and sew new front seat border lining.  6. Rc1. Repair and recolour f/rest panel. 7. Accidental damage. Advised cm he would need to claim through smart care.,31-01-2022 16:27:37,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Andy-Grace Elenoa Nonu,Vaishnavi Ravichandran,
CSC,Logan Central,LC,South QLD,139150,16-06-2020 00:00:00,Evangeline,Berces,berces_evangeline74@yahoo.com,0413588192,13-12-2021 20:27:28,BEIGE - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,4118,577280002,353997,First  I noticed the alignment of the product is not balance you can see in the picture with the  black arrow.  And the other one is bit of the leather has fallen off the one with black circle.,90.00,1st R 1. Pigment peeling on lhf and central h/rest panels. Clean test revealed minimal visible soiling  affected area feels tacky.  Cm claims: - Cm said she noticed in November '21 - her husband uses this chair and often sleeps in it - Cm cleans using soapy water only when she notices visible dirt but hasn't really cleaned the h/rest - her husband is not on BP meds or chemotherapy but he did seem unwell and in pain during the inspection  2. Pigment peeling and grain is deteriorating on seat top front seams and leg roll. Clean test revealed minimal visible soiling  affected area feels tacky. 3. Grain is splitting on lhf side of leg roll due to failure and excessive stretch of underlying corium layer. 4. Not raised by cm  pigment beginning the peel on lhf a/rest. 5. Not raised by cm  leather tearing on seat top panels adjacent to front arm on lhf and rhf sides.  2nd R 6. Mec collapsed on lhf side  excessive wear of pivot points causing misalignment of b/rest.   - Good condition otherwise,Parts required - lannister mec  Quote: - CF  QR - CF x2 1. CS2  RC1. 2. Additional seat panel replacements  RC1. 3. CS2  RC1. Replace and colour leg roll panel. 4. RC1. Repair and recolour lhf a/rest top panel. 5. Additional panel replacement of lhf seat top panel  RC1. 6. M2. Install new mec supplied by Amart.,31-01-2022 16:48:05,Finalised_technician,Peeling,Customer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Kesaia Tavake,Alex Broe,
CSC,Tweed Heads,TH,NSW,139263,10-10-2021 00:00:00,Katherine,Campbell,catherine-campbell@live.com.au,0488164084,15-12-2021 13:42:08,DARK GREY - SALOON - Recliner,2484,583600002,299864,The lever mechanism is in operable and does not recline.,110.00,trigger cable bent out of shape and not opening footrest as a result.,replaced with new trigger supplied by AMart,31-01-2022 15:06:11,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Naomi Hughes,Jason Giillians,
CSC,Springwood,SW,South QLD,139416,29-01-2016 00:00:00,Habiba,Basinac,Habibabasinac@hotmail.com,0411423992,17-12-2021 16:44:33,BLACK - SAN MARCO - Corner Lounge with Chaise,4114,511310001,183351,The angle very uncomfortable for a longer periods of time  relatives and frinds have been giving us this feedback and are left with back pain.  The charger stopped working  other part of recliner would not work without it.  Main concern the structural issues witin the angle as very embarrassing during family/friends visits at our home.,90.00,Cm raised multiple issues (to the right from lhf recl) 1. Lhf recl  faulty transformer. 2. Lhf single modular seat  seat foam failed  lost excessive hardness and support  can feel suspension and timber frame. 3. Cnr pce  seat foam failed  lost excessive hardness and support  can feel suspension and timber frame  collapsing on sides due to failed suspension lining.  4. Modular 2s  rhf and lhf seat foams failed  lost excessive hardness and support  can feel suspension and timber frame.  - Apart from the above issues  suite in good condition but lhf single modular seat has significant deterioration of leather on seat and leg roll  consisten with perspiration damage. - Cm isn't happy with the lounge  doesn't want repairs  would like to upgrade to another suite.,Parts required - transformer  Quote: - CF  QR - CF 1. E2. Fit new transformer supplied by Amart.  2. Int2 x2. Supply and install new seat foam and suspension lining.  3. Int2 x2. Supply and install new seat foam and suspension lining.  4. Int2 x4. Supply and install 2x new seat foams and suspension lining.,31-01-2022 16:31:18,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Tyler Dwyer,Casey Young,
CSC,Casula,CL,NSW Metro,139652,28-10-2020 00:00:00,Isaac,Youssef,Isaacjoseph66@gmail.com,0499546910,21-12-2021 16:03:05,GREY - DELUCA - 3.5 Seater RHF Chaise with Inbuilt Electric Recliner.,2171,661390001,839654,The recliner does not retract all the way up  it requires manual movement to completely reset it to the original position. The back part is misaligned. The bottom of the recliner is sinking below the level of the rest of the couch. When it is extended the foot section of the recliner wobbles and is not steady. This couch is only 1 year old and has only been used by 1 person. There is no wear or considerable use has occurred to the couch so there is no reason for these defaults to have occurred.,210.00,On inspection of the lounge it was found that the LHF end recliner operation was unsatisfactory  producing a noise and a slight glitch in the movement during operation and the seat back was loose.  The centre seat back was misaligned in comparison with the two adjacent seats.  The CM also stated there was a squeaky noise in both the chaise and centre seat when sitting on  but this was not replicated today.,I removed and replaced the old mech with a new mech.  I re-fitted and tensioned the recliner kd brackets on the seat back.  On the centre seat I re-positioned & tightened the hockey posts  installing locking bolts to stop further movement. On testing the mech it was noted that the footrest on the recliner did not sit flush with the adjacent seat kick panel.  After trying several adjustments within the mechanism I was unable to get the recliner to close flush with the adjacent seat to the CM's satisfaction.  After attempting several adjustments I don't believe this mech can pull the leg roll in flush & this is not to the CM's satisfaction.  CM has expressed disappointment  not in the work that was completed and our efforts  but in the fact the leg roll isn't flush. I cannot guarantee another mech would rectify this. His home is immaculate and he pays particular attention to the finer details. He has suggested he will contact customer service given the young age and value of the lounge.,31-01-2022 17:04:36,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Kesaia Tavake,Andy-Grace Elenoa Nonu,
CSC,Oxley,OX,South QLD,140459,09-08-2020 00:00:00,Jared,Eckford,mr_ecky@hotmail.com,0413738788,04-01-2022 12:57:17,LIGHT GREY - JUNIPER - 2 Seater Sofa,4280,548340001,501629,Foam has pushed through the springs causing the seat to sag and not have foam to sit on,90.00,2s 1. crumbed foam has collapsed through suspension lining; suspension lining failed  torn by zigzag springs. 2. Zigzag springs have stretched and hog clips have detached from reainer wire below rhf seat.  - Cm said its used by his son in his gaming room  said that it has gradually collapsed over time - apart from the above issues  suite in good condition,- CF  QR - CF 1. Int2 x3 plus foam supply. Supply and install 2x new seat foams and suspension lining. 2. Medium frame repair. Supply and install new zigzag springs and refasten retainer wire.,31-01-2022 16:59:23,Finalised_technician,Filling - Crumb Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Tyler Dwyer,Catherine Sal,
CSC,Benowa,BE,South QLD,141139,26-10-2017 00:00:00,Kylie,Smith,Kylie_1976@hotmail.com,0401536031,11-01-2022 10:20:20,GRAPHITE - MATRIX - 3 Seater Sofa with Chaise,4215,507210001,514793,A NEW torn spot  not from previous. The leather doctors done a great job stitching pass claims. But If it's happen more than 5xtimes in other areas  what would anybody's guess?,160.00,1) middle seat stitching has come undone this is the 5th or 6th time this has happened all in new areas from the last.,1) hand stitched middle seat seam as required.  I have inspected all other stitching and at the point of inspection there was no other obvious signs of potential failure however this has been the case every time we have been out for repair.  This. Could possibly be happening due to a manufacturing fault with the thread or even if the lounge is flopped into or jumped on Unfortunately there is no way of us being able to determine the exact cause without further evidence. The lounge is in overall good condition for its age so I have no reason to believe that it is being misused.,31-01-2022 18:24:22,Finalised_technician,Stitching,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Angela Hyde,Catherine Sal,
CSC,Penrith,PH,NSW Metro,141210,27-12-2019 00:00:00,Daniel,craighead,d.craighead30@gmail.com,0420535566,11-01-2022 16:03:31,DARK GREY - HOLLOWAY - Corner Lounge,2762,658160001,1051735,The seat cushion on the corner of the couch has sunken into itself  unsure of the what caused the issue  that spot hasn't really had much attention.,370.00,Product Details: 658160001 DARK GREY - HOLLOWAY - Corner Lounge Time since purchase: 2 years  0 months  3 weeks Name on order: Daniel craighead Purchase date: 27/12/2019 Store Name: New South Wales - Penrith Sales order: 384-1051735  Issue description The seat cushion on the corner of the couch has sunken into itself  unsure of the what caused the issue  that spot hasn't really had much attention. CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Total: $90.00,On inspection  the customer complained broken support on the corner lounge. Internal inspection  the timber frame was okay BUT the foam twisted and drop into the cavity between zig zag springs spring. The brown wires were detached and the pock spring was splitted. The living room was very compact and the lounge was very large. Called ACS to get approval for the repairs. Fixed the issue to the satisfaction of the customer. Job done.,31-01-2022 16:47:27,Finalised_technician,Zig Zag Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Jessica Kyle,Alicia Lahey,
CSC,Helensvale,HE,South QLD,141255,16-09-2019 00:00:00,Allisha,Forsyth,Allisha-Jordan@hotmail.com,0435029350,12-01-2022 10:23:16,LIGHT GREY - CONNOR - Corner Chaise,4111,632510001,455897,Cushion moving on inside and stitching come loose on centre seat,90.00,1) the corner seat foam and pocket springs are starting to delaminate and seperate from themselves making the seats not sit correctly and have become uncomfortable  2) the 2nd from LHF seat foam and pocket springs are starting to delaminate and seperate from themselves making the seats not sit correctly and have become uncomfortable,Unfortunately this would be a very difficult repair due to the design of the lounge there is no access to the foams other than removing the fabric covers off the large modular sections of the lounge to try and access the foam. This would be a large offsite repair that would require 3rd party assistance to remove from the unit for repairs and then deliver back again. Costs for the repairs and logistics would be close to replacement costs. Unfortunately for this claim I would recommend looking into alternate outcomes.,31-01-2022 14:46:58,Finalised_technician,Foam,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Amanda Limbrick,Mahmoud Jeblawi,
CSC,Prospect,PT,NSW Metro,141295,25-05-2020 00:00:00,Wesley,maya-gundy,Island30@outlook.com,0451163200,12-01-2022 14:36:38,LIGHT GREY - DIAMOND - Sofa Bed,2768,509530006,494382,the metal bracket just snapped off so think that it wasn't welded on properly or metal part was damaged.,90.00,Product Details: 509530006  LIGHT GREY - DIAMOND - Sofa Bed Time since purchase: 1 year  7 months  3 weeks Name on order: Wesley maya-gundy Purchase date: 25/05/2020 Store Name: New South Wales - Prospect Sales order: 414-494382  Issue description the metal bracket just snapped off so think that it wasn't welded on properly or metal part was damaged. CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery)	$70.00	1	$70.00	 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech	$80.00	1	$80.00	 QUOTE/REPORT - Report if required	$20.00	1	$20.00	 Total:	$170.00,On inspection  the customer complained the metal frame broken of the sofa bed and there were holes ripped by the mattress springs. He further mentioned that no legs were supplied for the sofa bed. Further inspection  the wielding failed and snap and the pocket springs broken on the mattress. Both issues were not repairable. Report only.,31-01-2022 12:43:09,Finalised_technician,Frame,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Tyler Dwyer,Alicia Lahey,
CSC,Maroochydore,MR,South QLD,141551,01-09-2020 00:00:00,Emily,Gouge,Emilyjaynegouge@yahoo.com,0408686626,15-01-2022 13:42:57,DARK GREY - HOLLOWAY - Corner Lounge,4572,658160001,856162,The left side of the corner cushion seems to have sagged.  Just general use. We aren’t home much and don’t sit in that one spot often.    Cheers,240.00,The corner seat on this customers Holloway modular lounge had collapsed and had left a permanent indentation in the seated cushion. In order to get a better idea on what the problem could be  we undid the dust cover in order to take a closer look at the internal structure. We found the small zz spring clips had come off the support rod which had caused the internal pocket spring cell to get pushed down and caught between the zz springs. To repair  we reset the zz springs back into position  we replaced the small zz spring clips  we added extra foam for more support and to add even more support  we attached zz webbing to the springs.,To repair  we reset the zz springs back into position  we replaced the small zz spring clips with new ones  we added extra foam between the ZZ springs and the pocket springs  and to add even more safety  we added some webbing across the gap where this occurred to prevent the springs cells being able to push down and get caught here again Repairs completed onsite - issue resolved,31-01-2022 18:07:35,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Angela Hyde,Catherine Sal,
CSC,Warana,WA,South QLD,141693,03-03-2014 00:00:00,Julia,Richardson,juliaedith31@hotmail.com,0411156580,17-01-2022 12:59:21,PRADO - TORONTO - 3 seater (RR),4551,442550002,338174,Handle Side lifter not working cable snapped,110.00,The RF recliner in the 3RR will not unlock. The cable in the trigger is snapped at the handle end,Replaced the trigger assembly with new one supplied by Amart,31-01-2022 14:54:42,Finalised_technician,Trigger/Cable,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Amanda Limbrick,Andy-Grace Elenoa Nonu,
CSC,Maroochydore,MR,South QLD,141764,26-06-2020 00:00:00,Kenneth,Lucas,texken@bigpond.com,0401664781,18-01-2022 09:45:34,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,4575,590950001,827525,There is a loose part on the frame and it is starting  to loose it’s shape when not in use . When it is in use there is movement . The longer we leave it the worst it is going to be .,130.00,The KD brackets are loose on the LF backrest of the 2RR  .. checked the RF and it is fine,Removed the backrest and reworked the KD brackets into position. Tightened fully and refit the backrest.,31-01-2022 09:02:10,Finalised_technician,KD Brackets,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Troy Baldwin,Amanda Limbrick,
CSC,MacGregor,MG,South QLD,142488,11-12-2020 00:00:00,Jason,Pierce,Jpiercetexas@gmail.com,0401947942,27-01-2022 10:24:03,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4055,643590001,365664,The base of the chair is quite saggy  to the point that when you watch a movie you get a sore back.  There are two seats (in the middle) which are noticeably saggy as compared to the outside seats (near the wall).  The product has been used a low to moderate amount.  I’ve never experienced this problem on such a new item  generally I’ve seen it in 10+ year old items,0.00,,,31-01-2022 10:17:12,Non Manufacturing,,,,,,,Tyler Dwyer,,
CSC,Townsville,TV,North QLD,142569,10-01-2022 00:00:00,Lila,Casey,lilacasey@bigpond.com,0408893794,27-01-2022 18:18:21,GREY - META - Office Chair,4816,629030001,427133,Damaged prior . On assembly it was noted that there was a piece missing out of the front section of the seat.,0.00,,,31-01-2022 18:23:32,Hardgoods,,,,,,,Angela Hyde,,
