STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Oxley,OX,South QLD,30180,2015-07-21,Neetu Singh,Suhag,neetusinghsuhag@ymail.com,0413663713,2018-04-23 20:57:41 ,Spartacus Six Seater Corner suit,4300,51203,374312,There are holes in the sofa because of threads have been coming out  and when someone sits down the sofa goes down. We have been facing this problem a lot and we believe that the Product is faulty.,740.0000,1- Multiple stitching has come undone on the backrest of both the LHFR & RHFS of the 2sr 2- Stitch hole on the corner of the centre console have opened up exposing the white backing of the fabric  this is caused due to how tight the fabric is wrapped around the console. Only repair option is panel replacement. 3- centre console backrest filling has drooped  as this backrest is not designed  for anyone to use  I do not believe this is a manufacture or product fault. This issue may be caused from a child standing and leaning on it as customers child was doing so on day of inspection (refer to photos). 4- Customer had claimed that the 2SR had lost density  and had been comparing it with the 3SRR  The 2SR sits in front of the TV and is the only seats used by the customers (as they stated). Foam in these seats are still within industry standard. 5- Centre console hinges have become loose.,Customer had asked me to put in my recommendation for a new lounge  I advised the customer that I do not do any recommendation  I only advise the faults and quote to repair and advised the customer that they will need to speak to Amart themselves. Called CSC and advised them of the issues and what the customer had stated  I was told to put in upload the repair and quote.  Quote for repairs will be for stitching on backrests  hinges and cut and sew.  All repairs completed and returned back to customer. Customer was satisfied with the repairs. Customer had also pointed out another issues where the stitch holes at the back of one of the recliners was showing the white fabric backing and wanted me to repair it. I advised customer that she will need to report it to Amart as this issues was raised/found at completion of currant claim.,2018-06-30 14:21:52 ,Finalised,Stitching,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,clare lewis,James Gobert,2,
Glendale,WY,NSW Metro,32122,2018-01-31,Chris,Allen,ca_allen@bigpond.net.au,0448254100,2018-05-23 10:55:43 ,San Marco Electric Lift Chair,2264,60501,771954,The back of the chair won't go up  has never gone up and down as smoothly as the other chair We also purchase 2 x 2 seaters and one of them has a gap between the 2 seats,240.0000,Both mechs on the single recliner have bent around the supporting bolt. Chair is currently in the fully reclined position and can’t be used,Replaced both sides mechanism. Chair was tested and worked.,2018-06-29 12:40:19 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Hunter valley,THE LEATHER DOCTOR,tim,Aynsley,clare lewis,Alicia Lahey,2,
Oxley,OX,South QLD,32782,2017-01-30,Leslie,Mitterer,320435@gmail.com,0499892277,2018-06-02 16:08:39 ,spartacus recliner,4305,51200,320435,*** ATT Faz: This is the customer who needs appointment after 3pm please as discussed. Thank you*** We got it just under two years ago and as you can see in  photos is that one side of the frame is bent  the photo with red line is to show where the frame should be but its not as its bent.,170.0000,Bent mech on the single recliner causing the foot rest open on an angle,Replaced mech Item Code - 201601208,2018-06-30 14:28:08 ,Finalised,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,clare lewis,Jennifer Parker,2,
Campbellfield,CF,VIC,32987,2010-12-07,Vanessa,Lazarevski,vanessa@posalt.com.au,0406476359,2018-06-05 12:40:37 ,Rico 2 and 3 seater sofa with adjustable head rests full leather white,3754,38579 and 38580,373576,The adjustable head rests have never been functioning properly they let go from light head resting! The leather has cracked from general wear and tear within the first year and have remained that way ( no increase in leather cracking since) arm rests have caved in from everyday use and centre of each sofa has caved in from General usage!,90.0000,The customer pointed out a large number of issues with her two sofas. The lounges are 8 years old and in very poor condition. The leather is cracking on all the seats  the four headrest mechanisms aren’t working correctly. The two three seater arm rest boards have collapsed inside. There are no legs on the longe the customer claims it didn’t come with any  the seats are sinking and have softened towards the center of the lounges.,I feel that after eight years of not maintaining or looking after a lounge suite the customer concerns would be considered normal wear and tear issues. The lounge doesn’t look like it’s ever been cleaned or maintained. All of the concerns except the cracking leather can be repaired but would cost in excess of $1200 to repair as the lounges would have to be taken away to have the foam replaced. The softening of the seating foam is normal for 8 years of use. The customers descriptions says that these issues happened within the first 12months of purchase. I haven’t heard to anyway waiting 7 years after a problem occurred to make a claim. If these issues did exists she should have called when they occurred,2018-06-28 12:01:08 ,Finalised,Foam,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,clare lewis,Kaitlin Evans,2,
Glendale,WY,NSW Metro,33066,2017-03-06,Steve,Whitehead,stejen1980@yahoo.com.au,0450250260,2018-06-06 12:31:09 ,Conrad Corner,2325,49971,752736,parts of lounge have sunk --  head rest has sunk  corner piece has sunk arm rest has sunk,90.0000,Far lhf armrest has caved in at the top needs replacing wooden cross beams (front to rear) can be felt and the cushion falls through the cavity. 2nd seat from the left headrest no support behind the cushion resulting in wooden beams (left to right) felt both at top and bottom. Zig zag springs grinding against frame and stitching is coming apart rear of the cushion next to the backrest. Corner piece headrests are lower than the joining seats. The right headrest of the corner section is further forward than the joining piece and is leaning down to the back of the piece.  The chaise section panel seams are separated at time of manufacture. The gap reveals the thread seam and the customer has advised is progressively getting worse. This can’t be confirmed if it is pulling the seam apart but would need to be resewn. There chaise section of the cushion tilts down when sat on. Lack of support under this section. Would attempt more strapping to see if this issue is resolved or booster foam,In that section. It’s possible both is required.  Leather is kept clean and in good condition. Most issues is frame related and the stitching of the various sections.,2018-07-01 07:51:20 ,Reselect,Frame,Manufacturer,The Leather Doctor Hunter valley,THE LEATHER DOCTOR,tim,Aynsley,clare lewis,Natalie Saunders,2,
Yamanto,YO,South QLD,33104,2016-11-18,Melynda,Voigt,brutulful@hotmail.com,0434058645,2018-06-06 17:40:20 ,Matrix 3 seater chaise,4341,50721,720065,Stitching comming undone,118.0000,Internal stitching is seperating causing an opening between 2 panels  this issue is happening on majority of the surface area on the 2s section. The thread dose not seem to be broken and issue maybe caused from thread loosening. lounge is very well looked after.,Called csc advised issues  due to the extent of damage I was advised to put in a report item code  - 50721,2018-06-30 13:48:22 ,Reselect,Stitching,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,clare lewis,AMY BLATCH,2,
Warana,WA,South QLD,33204,2012-01-19,Sarah,Hawker,shawk71@eq.edu.au,0407088686,2018-06-08 11:26:15 ,Excellence Corner Suite,4650,42166,275548,Stitching has come undone and chase recliner has dropped back again (this has already been fixed once),260.0000,We visited this customer regarding 2 issues with her lounge: there was an area of stitching that had come undone on one of the seats  and there was an issue with the chaise backrest being very loose and always falling back.,We repaired the stitching using a double needle single thread hand technique  this will ensure a very strong and lasting result.  To repair the chaise backrest we replaced the KD bracket on the LHF side as it appeared to be faulty. This resolved the issue.  Repairs complete,2018-06-30 12:43:36 ,Finalised,Stitching,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,clare lewis,Alicia Lahey,2,
Springwood,SW,South QLD,33294,2018-01-29,GEORGE,PAPAS,gpapas1@outlook.com,0407150866,2018-06-10 11:10:57 ,MICHELIN Leather Corner Lounge.,4152,53330,215610,** ATT TECH: Can you please assess this lounge and advise if any further issues once on site thank you.**** VERY EXCESSIVE LOUD CREAKING AND VERY NOISY CUSHION SUPPORT STRUCTURE IN MOST OF THE CUSHIONS ESPECIALLY CORNER MODULE WHEN SITTING  SOUNDS TERRIBLE FOR A BRAND NEW LOUNGE  SHOULD NOT BE HAPPENING AFTER ONLY 4 MONTHS OF VERY LIGHT USE,90.0000,customer went to show me the noise but it was not there he tried a few times but still nothing,i checked inside the corner sofa and all looks perfect so i put lounge back together and told the customer that i will put it all in my report for future reference he was happy with this.,2018-06-29 09:02:14 ,Finalised,No defect,No Defect,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,clare lewis,Jennifer Parker,2,
Benowa,BE,South QLD,33458,2014-02-12,silvia,pilatin,Silvia.m.pilatin@gmail.com,0430549154,2018-06-12 16:26:34 ,Samson Recliner,4305,48501,407531,This claim has been made on behalf of a customer by the benowa store. This customer has been approved by chris to have a technician sent out to repair the lounge. The customer requires a repair to the recliner mechanism and also has sagging leather. The store will be in contact with the CSC regarding this order.,260.0000,1- Mech on one of the single recliner has bent causing the leg rest of recliner to touch the floor. 2- Broken trigger handle on second single recliner,new mech will need to be ordered  quote submitted. Replaced mech and trigger cable. **no ID labels under the recliners.**,2018-06-30 14:29:18 ,Finalised,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,clare lewis,clare lewis,2,
Tweed Heads,TH,NSW,33700,2017-08-20,Jo,Wade,238471@noemail.com,0439498463,2018-06-16 14:51:35 ,Rowan,2483,58750 /58749,238471,Only two pic available elderly customer Fabric very fade on both 3 Seater and recliners asked customer if in direct sun light or if have used any cleaning product customer stated no to both..,90.0000,CM thought the fabric was fading from UV damage,CM's recliner used most frequently had a very thick layer of body oil build up in the usual skin contact ares. The second recliner also had the same issue but not as severe.  The leg roll areas on the 3 seater were also affected in this way,2018-06-27 21:17:04 ,Finalised,Body Oils/Perspiration,Customer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,clare lewis,Yvonne McCauley,2,
Toowoomba,TW,South QLD,33925,2017-07-07,Adam,Drennert,steiger666@live.com,0434522225,2018-06-19 19:46:38 ,San Marco Corner Lounge,4387,57775,361024,On the manual recliner the handle release cable has snapped so I am unable to release the recliner. It looks like the plastic tube has rubbed causing it to Frey and break,360.0000,P.o. no. 015-2924921 Parachute trigger on armless section has snapped wire at connection to handle. This piece also had loose kd brackets because bolts where loose.,Removed failed parachute trigger and fitted new parachute trigger  tightened loose bolts on kd brackets of backrest. Recliner tested fine on completion. Customer said he was going to check and tighten all of the kd brackets on suite. Suite was in good condition and well cared for.,2018-06-29 09:02:48 ,Finalised,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,clare lewis,Jennifer Parker,2,
Rockhampton,RK,North QLD,33969,2017-11-07,Christine,Murphy,tcmc0511@gmail.com,0419280549,2018-06-20 14:46:51 ,Cressida 2 Seater Featuring 2 Electric Recliners and Console,4701,59422,341212,Just sat on it pushed the button to make it lay down. When went to push button to come up wouldn't work won't recline. Lights working but take hours to go off. Head rest goes up and down but thats it. Won't move. Other side one jurks sometimes too. So left chair not reclining. I can't see anything wrong only a wire was tight underneath.,130.0000,Unfortunately the RHF recliner was stuck in the full reclined position. Although I took a cup holder with me  I wasn’t completely certain it was the fault of the cup holder.  It could have been the motor.  Through a process of elimination  I checked the motor and all cables. I then tested the chair with a new cup holder ( without installing it ) and it operated correctly.,I went ahead and removed the damaged cup holder and replaced it with the new one which had been pre-ordered.  Only one cup holder was required. Repairs now completed for this customer,2018-07-01 07:00:16 ,Finalised,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,clare lewis,Catherine Sal,2,
Lawnton,LA,South QLD,34182,2017-11-22,troy,window,windowtroy@yahoo.com,0404475014,2018-06-24 08:54:15 ,Cressida 3 seater,4503,59423,309329,Previous Repairs have failed.,170.0000,LHF electric recliner of 3 seater suite makes clunking noise when extending and closing footrest. Mechanism arm is catching on mounting frame. Inspection of mechanism has found to be lopsided and collapsed to one side. Seat has previously had timber frame repaired. Broken timber frame has most likely put mechanism out of alignment. Repair has not failed.   Suite is in good condition.   P.O No. 060- 2980432,Replaced mechanism. Customer satisfied with repair.,2018-06-30 22:14:21 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,clare lewis,Jamie Pavlic,2,
West Gosford,WD,NSW Metro,34259,2018-05-07,Marilyn,Blackman,marley1954@live.com.au,0402545511,2018-06-25 11:47:32 ,Loras 3 Seater,2257,61126,669754,pipping on top of the front panel of cushion also on the same cushion hollow in the inner side of cushion where foam is lacking not evenly filled.,90.0000,The LHF armrest on the customers sofa has what appears to be an indent of foam on the inside of the cushion. This is not impact damage the foam is missing volume  please see comparison picture. The piping on the same cushion has been sewn badly  please see the picture. The customer has only had the sofa for 2 weeks.   Please contact the customer to discuss her options.,Inspection assessment and report.,2018-06-28 17:39:59 ,Discount to Keep,Foam,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,clare lewis,Agalelei Faaumu,2,
Braybrook,BK,VIC,34261,2014-09-07,nick,mara,nick.jkb@gmail.com,0406179770,2018-06-25 11:51:46 ,ashleigh 3 seater with 2 inbuilt recliners,3023,48519,38893,the chair is not sitting upright  the recliner chair is loose and i do think there is a safety issue with this chair  as it might collapse  the leather is pitting  not a good look  not sure why and don't believe it should happen on real leather,130.0000,The backrests of the sofa were misaligned.  A physical inspection confirmed that there was significant movement in the lh backrest. I conducted an internal inspection and confirmed that the bolts holding the Kd brackets had fallen off.   It is likely that the bolts had loosened over time with use.    The customer also directed me to the rh seating area of the other 3 s sofa.  On the top panel of the seating area the surface of the leather was peeling.   A physical inspection confirmed that the surface of the leather had an oily feel.  I conducted a physical inspection of the headrest of the same seating area and there was also an oily feel.   I conducted a surface test on the leather and confirmed that there was significant soiling on the affected area.  The customer explained that they cleaned the lounge suite periodically using the products purchased at the time of purchasing the lounge   An adhesion test also confirmed that there was signifcant traces of oil residue on the surface.,I believe that the peeling on the surface is due to contact through use and insufficient preventative maintenance of the leather.   The customer was also concerned about the puddling that was occurring on the seating areas of the suite.  The puddling was evident on the seating areas and backrest cushions that the customer claimed were used more frequently. The level of puddling on the seats of concern was within normal limits and would not be considered a manufacturing fault.    I repaired the misalignment in the backrests,2018-06-29 09:46:46 ,Finalised,Fasteners/Connectors,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,clare lewis,Anyssa Chorvat,2,
Nunawading,NW,VIC,34262,2018-06-15,PENNY,HULL,cpspenny@bigpond.com,0418599859,2018-06-25 11:57:00 ,MILLENNIA 3 Seater,3116,57901,295602,Customer received their new lounge suite last week and is having electrical issues with the suite.  There is power going into the suite  however none of the electrics are working. The recliners won't operate and none of the lights are coming on.  Customer is happy to have repairs done.,170.0000,transformer dropped.,put back the transforer  all good now.,2018-06-30 20:57:54 ,Finalised,No defect,Act of God,Rico - Star Sofa,Rico Star Sofa,Rico,Feng - Star Sofa,clare lewis,Ash Monaghan,2,
Tweed Heads,TH,NSW,34332,2018-06-12,Natasha,Werth,tashwerth@gmail.com,0410368993,2018-06-26 09:15:24 ,San MarcoElectric Lift Chair,4223,60501,192199,Back of the lift chair tilted forward a bit due to the bolts being too big for the holes & when it was assembled they had a lot of problems getting the back of the chair to line up with the holes on the frame,130.0000,The customer is not happy with the fact that the men who deleivered the recliner couldn’t fix it correctly . They apparently had issues with holes not being big enough for the bolts . After investigating the issue   the 2 supporting brackets were found to be the problem . The screws looked like they were not screwed in as far as they could go   because the holes were not big enough  or the screw were not the right size for holes. Apart from that the lounge works fine .,After talking to the customer they were happy for me to remove the supporting brackets as the seat works fine with out them. I am unsure if this recliner does require these ? If so the customer has said she does want new holes drilled on a new lounge . The screws do look like they are the correct ones .,2018-06-29 09:00:44 ,Finalised,Fasteners/Connectors,Manufacturer,Mark Roggenkamp,THE LEATHER DOCTOR,Mark,Roggenkamp,clare lewis,AMY BLATCH,2,
Oxley,OX,South QLD,34333,2014-03-03,JANETTE,WILKINSON,341467@GMAIL.COM,0424425567,2018-06-26 09:23:29 ,HAMPTON RECLINER - PRADO,4305,43168,341467,Trigger has broken on 1x recliner. This is the 3rd time this has happened within 1 year. Customer has photos on her mobile  but unable to send through,110.0000,Broken trigger cable,Replaced trigger,2018-06-30 14:25:38 ,Finalised,Trigger/Cable,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,clare lewis,AMY BLATCH,2,
Oxley,OX,South QLD,34496,2013-11-22,Rachel,Coxon,rachelcornel@hotmail.com,0422570309,2018-06-27 21:57:41 ,Kongo 3 seater 2 built in recliners + 2 recliners,4078,44864,330062,A part of the stitching has com apart on the recliner part of the left recliner on the 3 seater coach,160.0000,3 seater LHF seat cushion has stitching coming apart due to manufacturer not locking off thread correctly.  Lounge in good clean condition.  Po 015-2621369,Hand sewed seam onsite.,2018-06-29 12:43:21 ,Finalised,Stitching,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,clare lewis,Catherine Sal,2,
Logan Central,LC,South QLD,34559,2018-05-20,Avinay,Ratnam,avinay.ratnam@gmail.com,0435071076,2018-06-29 09:09:12 ,Juniper 3 seater sofa,4165,54835,331096,The 3 seater sofa which was only received 3 days ago is making a sqeaking sound when sat upon. This sound seems to be coming from inside the sofa. It is very unusual that a new product that has hardly been used is already making sounds. I had also bought a 2 seater sofa with this and no sounds are coming from that so something must be wrong with the 3 seater. Also with the 3 seater fabric cover  behind the sofa at the bottom (as in image provided) seems to be folding up. This does not look good and again when compared to the 2 seater its not the same. Note that product is brand new and only been used for 3 days - as this was delivered on 25/06/2018.,0.0000,,,,Changeover,,,,,,,Alicia Lahey,,3,
Bundaberg,BG,South QLD,34640,2017-07-19,Ross,Mcleod,rossmcleod20@hotmail.com,0448951033,2018-06-30 11:14:28 ,Kensington Recliner,4670,51950,515594,STORE DOING CLAIM FOR CUSTOMER RHF arm rest cracking around the front where the stitching joins - in the gathers of the fabric.,0.0000,,,,Changeover,,,,,,,Jennifer Parker,,3,
Helensvale,HE,South QLD,34650,2017-04-02,Cheryl,Scott,scottydog@tpg.com.au,0426502063,2018-06-30 13:29:27 ,Spartacus 6 Seater cornerSuite,4208,51203,390946,Hi there  I am just wanting to know if I can buy the centre part of the lounge suite that has the drink holders and remote control holder. As my dog chewed on it and I rang super amart where I bought it from and she said to fill in the details here so I can purchase it  can you please let me know the cost please. Thanks ??,0.0000,,,,Finalised,,,,,,,Jennifer Parker,,3,
Osborne Park,OP,WA,34663,2016-06-19,Sharon,Stingemore,shazza.rick@iinet.net.au,0417628516,2018-06-30 18:40:53 ,Kensington recliner,6022,51950,201166,Rip to top half of the couch.,0.0000,,,,Changeover,,,,,,,Kirra Organ,,3,
Toowoomba,TW,South QLD,34676,2017-10-27,Jake,Luxton,j-schulz-25@hotmail.com,0477001455,2018-07-01 11:17:42 ,Kensington Recliner Kensington 3 Seater Sofa,4343,51950  51951,349676,Peeling and cracking of vinyl to arm of the recliner and head rest. Frame of sofa broke (unable to get a photo of frame) when sat on.,0.0000,,,,Discount to Keep,,,,,,,Kirra Organ,,3,
