STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Frankston,FN,VIC,66703,2018-08-03,James,Parsons,salesorder845353@noemail.com,0413093280,2019-09-17 13:33:44,GREY - JAXON - Corner Lounge with Chaise,3910,564160001,845353,assign tech as cm is not ready to provide photos.To tech: Please call the cm before visiting and check the quote as per cm description looks like 5 seats are wobbly,90.00,Issue 1: All backrests loose  Kd brackets and internal arms loose. Issue 2: chaise recliner not reclining correctly  due to faulty gas strut and trigger also very tight. Very hard to recline. Please note when booking in this job customer did not mention any issue with chaise section recliner  customer made me aware of this on day of service call. Lounge suite was in very good condition 12 months old.,Issue 1: 5 x int 3 repairs needed. All Kd brackets and internal arms need to be tightened and repositioned. Issue 2: need to order new gas strut and trigger  then go back to install.,2020-02-28 11:42:09,Finalised_technician,Fasteners/Connectors,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Vaishnavi Ravichandran,2
Caringbah,CR,NSW Metro,69662,2015-04-11,David,Bussey,davidstrucktraining@live.com.au,0416123027,2019-10-26 17:24:58,MIDNIGHT COMBO - REBEL - 3 Seater Sofa with inbuilt recliners,2224,507160002,1340,The arm rest has partially collapsed,550.00,On inspection  the customer complained 3 recliners cannot open or close properly and one arm dipped inside. Further inspection  the time support for the RHF arm was broken (INT1 minor frame)  two single recliners and RHF recliner got trouble to do the work (M2 354 mech x 3). Due to discoutined product  I called ACS for approval and arranged 2nd visit with the right mechanism to fix the lounge. Report only. If repairs are approved  service cost $440 2nd CF $70 Travel $20 INT1 Minor frame $110 M2 3 x 354 Mech replacement 80 x 3 $240 Grand total $550,Following up previous report and replaced 3 mechanisms and fixed the broken timber rail on the RHF arm. The metal frame that holds the zig zag springs was a terrible design for repairs. Spend about 5 hours to fix all issues on site. Job done. Grand total $550,2020-02-28 11:45:32,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Kaitlin Evans,2
Frankston,FN,VIC,70592,2018-08-21,Sandra,Griffiths,grifters1@hotmail.com,0421608789,2019-11-08 09:28:11,BEIGE - SAN MARCO - Leather Electric Recliner,3198,511280005,847378,We cannot get the chair to go back in.  We found some bolts that have come loose.,90.00,All issues on same single recliner. Issue 1: mechanism twisted including bolts x 2 have fallen out from motor arms that connects to mech drive bar  other bolts were all loose. Issue 2: motor not working correctly  plastic part of motor where it fastens to frame has snapped causing motor to be on an angle. Issue 3: faulty electric buttons  customer has told me that every now and then buttons do not work  on inspection buttons were working however most likely faulty buttons as on inspection I found that this faulty is a completed different issue to above issues. Issue 4: RHF armrest  stitching coming undone at back corner. Recliner was in good condition  Just over 12 months old.,Issue 1: need mechanism replacement and new bolts needed and tightening of others. Issue 2: new motor needed. Issue 3: new electric buttons needed. Issue 4: s2 repair needed.,2020-02-28 11:46:39,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Catherine Sal,2
Yamanto,YO,South QLD,71240,2017-06-08,Marie,Pyle,Coniperrios123@gmail.com,0478168060,2019-11-17 09:19:26,CHOCOLATE - SPARTACUS - Corner Lounge,4306,512030001,708737,Someone from warranty has come out and tightened the recliners although the same thing is happening. All seats have a slope and very uncomfortable to sit on.,550.00,On my visit customer complained about her 2  2seaters.  Customer showed me that all 4x backrests are loose and the rhf backrest was making a cracking noise when reclining. On my inspection I found the rhf frame wood is cracked on the rhf side at KD bracket area  I also found all KD brackets loose. I believe the frame cracked due to loose KD brackets. I have tighten up all KD brackets to prevent any further damage to the frame. I have also repaired the frame to prevent complete snap of the frame. Later on customer also complained about the Lhf recliner on 1x 2s and RHF recliner on the other 2s leaning to its Lhf side and RHF side when opened and I found both mechanisms are bent.  Work carried out. I repaired a minor cracked wood on the rhf backrest frame FOC. And I tighten up all KD brackets.   To resolve issues from 2 bent mechanism 2 mechanism are needed  On arrival to replace the 2 mechanisms   the customer informed me she told amart that the 3rd recliner as the same issue.,As requested by amart I replaced the 2 mechanisms as quoted previously . This did improve the leaning a considerable amount   however the customer still complained that they could still feel and a slight lean towards the arm  I asked the customers to demonstrate how they  use the seats and both sat right up against the arm putting all the pressure unevenly on the backrest   this may have caused a slight lean in the frame but this as also compressed the fill on one side of the backrest which I believe is causing the customer to fee a lean. In my opinion these issues are not manufacturing faults and is caused due to the way the customer uses the seats.  The customer pointed out that the 3rd recliner is also leaning and she claims the leaning issues occurred approximately a week after the previous repairs.  To repair the 3rd recliner would require replacing one mechanism on rhf side As per quote I have replaced he mechanism on the rhf recliner as directed by the customer. Customer happy,2020-02-28 19:05:52,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Kaitlin Evans,2
Coffs Harbour,CH,NSW,71840,2017-06-24,Kris,Nilsson,nilssons01@optusnet.com.au,0439574450,2019-11-24 15:27:26,BLACK - SAN MARCO - 3 Seater Sofa,2450,547310001,228429,The couch arm on the right hand side is bent. When the recline is activated the couch makes clunking noises. The arm is loose/wobbly if moved. The seat on the right side sags. When the recline is activated it sinks further.,380.00,On the LHF seat of the 3 seater  the main seat foam is compromised  also the strapping that is used to anchor the leg roll fascia panel in place was fastened in the wrong position  causing it to look different to all the other seats. On the RHF seat of the 3 seater  some top stitch has come loose on the armrest.,All issues repaired  job completed.,2020-02-28 11:51:27,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Robert Abbott,AMY BLATCH,2
Auburn,AN,NSW Metro,71932,2017-07-30,Alan,Lamb,lamb.alan@gmail.com,0403824776,2019-11-25 13:33:25,BEIGE - MILLENNIA - 3 Seater Sofa,2077,579010002,893496,Recently one evening the left hand side reclining seat would not return to the home position after being set to full extension. The right hand side reclining seat continues to function without fault and the centre console power unit also functions without fault. The buttons on the control unit (cup holder) on this left hand side are not responsive and do not depress when pressed. This freezing of the left hand side in the fully open position occurred without any prior degradation of function.,180.00,Customer complaint is that unable to retract the recliner.,Confirmed customers complaint. Ordered switch box  replaced on site. Whilst on site  found that the zipper on the underside of the leg extension flap has popped. There is foam perturbing. Not noted by customer and not reported by customer. Usual cause of this type of problem is customer pushing down on the flap rather than the leg rest. Customer not aware of problem.,2020-02-28 11:52:36,Finalised_technician,Switch Box,Manufacturer,The Leather Doctor Services Pty Ltd,THE LEATHER DOCTOR,IVAN,CORNALE,Robert Abbott,Kesaia Tavake,2
Bankstown,BN,NSW Metro,71944,2016-07-10,Steven,Burnett,jackieb197@gmail.com,0403671524,2019-11-25 14:54:50,GRAPHITE - MAGNUS - Corner Lounge,2565,531060002,854866,Hi  My main concern is with the arm rest of one of the recliners the frame in the rest seems to have collapsed leaving a major dent and I am concerned further damage may occur if not addressed. Also the recliner mechanism does not run smoothly when opened all the way. The foam all over the lounge has compressed more than we would have expected  while this is part of normal wear and tear there are some areas that I feel have worn or collapsed more than is reasonable.,620.00,Issue 1 Armrest has collapsed. Issue 2 Foams/pocket springs have sunk excessively Issue 3 Mechanism is making a loud noise thru its travel.,Issue 1. Armrest has been repaired and strengthened. Issue 2. Foams have been removed and boosted with additional foam and replaced. Issue 3. Mech has been replaced.,2020-02-28 11:53:09,Finalised_technician,Frame,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Robert Abbott,Toby Young,2
Coffs Harbour,CH,NSW,72244,2016-02-08,Sukhwinder,Singh,brarsukhi806@gmail.com,0456441114,2019-11-29 07:52:31,JET - MAGNUS - Corner Lounge,2456,531060001,213730,1 corner chair very loose and arm of side chair very loose as well. This problem we facing from long time we already two time complained and sorry to say they just fixed two times but after sometime it happens again. We bought our all furniture from this store other furniture is all good only defects with this corner lounge.  Please this time do properly or if not we want back our money. Thanks,340.00,Far LHF seat  seat to the right of corner module and far RHF backrests are loose due to busted KD brackets.  Customer complained about puddling in arm rest and seat of far LHF module  but it is the highest used seat and I believe it's normal wear and tear  however customer is pretty intense about it and says chair is uncomfortable aswell.,Callout and report ONLY. 7 KD brackets replaced over 4 backrests  making them line up correctly. Customer is persistent that on the far LHF seat and rest requires new foam and Soft fill despite being told several times that it's normal wear and tear on the highest used seat on the suite. Customer wasn't home because they forgot about appointment and advised that I enter through the side. I did so  to complete the job. Job completed.,2020-02-28 11:35:53,Finalised_technician,KD Brackets,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Robert Abbott,Kaitlin Evans,2
Oxley,OX,South QLD,75188,2016-01-26,Jamie,Green,jamie.anne.green@gmail.com,0423272851,2020-01-08 16:57:18,JET - MAGNUS - Corner Lounge,4128,531060001,384826,The supports in the recliners have failed where you rest your legs. The frame in the recliners have started folding  a friend sat on the one on the left on the weekend and then as she was just sitting there one side on the chair leg rest dropped. In the picture both chairs are reclined at the same height however you can see the level is not balanced. The camera was on a flat surface. The foam or the support in the back of the recliners are no longer supportive  it is the same on the leg rests of the recliners this has happened after 12mths of owning the lounge I didn't know I could submit for warranty.,430.00,1. Lhf recl mec collapsed on lhf side  excessively worn rivet holes. 2. Lhf recl  knee roll overlay foam bunching  spring cell failed  b/rest cushion loose fill has lost memory. 3. Rhf recl  lhf f/rest extension is bent. Customer said Her friend was sitting on it then heard a noise And then discovered the mechanism was bent. Has been caused by external force. - Apart from the above issues  lounge suite is in good condition.,Unable to repair during initial visit due to insufficient indoor workspace and extreme weather conditions. - CF  QR - CF 1. Assemble and install new recliner mech supplied by Amart. 2. Supply and install new overlay and knee roll foam  install new spring steel supply by Amart and refill backrest cushion. 3. Assemble and install new recliner mechanism supplied by Amart.  Returned to complete approved repairs and installed parts supplied by Amart. Customer happy,2020-02-28 12:07:02,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Robert Abbott,Olwen Silversides,2
Morayfield,MF,South QLD,75237,2019-02-07,Krystal,Wendt,kcw1989@outlook.com,0433934567,2020-01-09 10:56:08,CHARCOAL - SENTINAL - 3 Seater,4510,625790001,1004719,CSC LOGGED CLAIM FOR CM - The chairs themselves still have issues,280.00,On inspection customer showed me that the lhf and rhf recliners are clunking  I have sat in both seats and found no issue with the lhf recliner. Customer was complaining about some very minor clunks from the mechanism opening  there is no issue with this. The rhf mechanism was catching on the frame when opened and reclined  I have replaced the mechanism and the customer is happy. No further issues. Only changed 1 mechanism.,job done  video available on request   On inspection customer showed me that a spring has came off on the rhf seat  I have previously changed the mechanism on this lounge a few days ago then a spring had broke off. I have now re attached the spring with a new spring clip  there is no issue with the mechanisms just a spring came off.,2020-02-28 12:12:03,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,AMY BLATCH,2
Cairns,CN,North QLD,75474,2019-01-13,Suzan,Mahmut,dsmahmut1@bigpond.com,0408987733,2020-01-11 18:56:23,BLACK - THEODORE - Recliner,4870,577520001,408082,I noticed that the stitching has come apart under the arm rest on the seat and you can see the foam.,90.00,Leather on the seat where it is shaped around the armrest LHF side is cut too deep (in manufacturing). It needs to be cut to shape around the arm). I could sew it in but would have to sew it in quite a bit as tear is quite long so you would see the seam which would be quite obviously big and and it would be different to the other side. CM also has issues with 2nd single recliner. New warranty claim #76509,CF + Report,2020-02-28 12:20:26,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Rose Tandy,2
Mandurah,MN,WA,75864,2019-12-12,Melissa,Verran,Melissa.verran11@gmail.com,0411866793,2020-01-15 13:19:09,DARK GREY - MAYSON - Corner Lounge,6171,664840001,114092,Issue the lounge isn’t even  a month old and it’s freying. In corners and on the cushion part  not happy,90.00,There is what appears to be heavy pilling on the seat cushions of the lounge   It also appears that small threads from the backing of the weave are poking through the weave  these threads are whits and can be seen through the colour of the fabric.,I have explained to the customer the properties of pilling and that it is not a warranty issue.  But the fibres poking through the fabric are part of the make up of the fabric and cannot be removed.  I have removed 90% of the pilling but as can be seen by the photo not all of it was able to be removed.  I have explained this to the customer and mentioned that she should keep an eye on it once she has removed the pilling to see if removing it rectified the issue.,2020-02-28 12:33:42,Finalised_technician,Warp & Wft,Design,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Mahnaz Reza,2
Darwin,DN,NT,76007,2018-12-28,Greg,Hauser,nshsn04@hotmail.com,0413704721,2020-01-16 15:28:54,LIGHT GREY - RUMPUS - Corner Lounge with Chaise,832,417080005,105963,Hello  we have damage to the couch we purchased this year  ripping  and cushion zipper is broken  which both in our belief is due to poor quality and weak stitching. Also  there are stains about due to food and infant's urine - this has been treated with Smart Care. We really want this fixed at your earliest convenience.,90.00,This is marked as customer caused  as it happened when cleaning the lounge. CX was using the Care Cover cleaning products  and it has left large water stain/marks on all seat cushions. The ottoman is also stained. The zipper on the RHF seat cushion is broken. There are no ID tags on any section of the suite. I have upended all pieces  but no tags are evident. There is also approx 10-12 cm of stitching come undone on the top LHF rear side of the corner unit. Given the position of the section with the loose stitching  I would say that it is a manufacturing issue & not customer`s fault. Similarly  the broken zipper is a manufacturing fault . It will not move in either direction.,The water stain could be solved with a complete set of seat cushion covers. The covers will need to be stripped to restitch the corner unit. The ottoman would also need to be stripped down to replace a new cover. If new covers are being sent  then the broken zipper can be ignored. Our quote to restitch the corner unit  and fit new seat cushion covers would be $880.00 inc GST.,2020-02-28 12:40:56,Finalised_technician,Stain,Customer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Robert Abbott,Nicole Regester,2
Prospect,PT,NSW Metro,76419,2017-10-15,Tejas,Toor,saltsneh@gmail.com,0433340004,2020-01-20 21:26:22,DARK GREY - SPARTACUS - Corner Lounge,3030,512030004,451809,Two issues: 1. 1 x recliner bracket broke during normal use.  This recliner has been crooked since beginning. We even showed it to one of your technicians  but they said there was nothing they could do at the time. Now it has completely broken  could you please repair it or replace the couch.  2. Wide gaps between the seats.  There are wide gaps between all the seat cushions.,170.00,The rec mech of the LHF rec seat has snapped at the leg rest extension section of the mechanism resulting in chair not operating and recliner function not usable PO NO: 20171009 SDY 201701196 Suite in well used but generally clean and tidy condition. (3),I have replaced the failed rec mech on-site  issues resolved  cm happy. Job complete. In regards to the "excessive gap" perceived by the cm between the seats   on inspection i did not find any further defects or issues that would constitute a manufacturing defect etc  i have explained to cm that apart from not sitting on the gaps  the amount of foam compression would constitute normal wear and tear  cm happy. No further action required,2020-02-28 12:52:46,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Robert Abbott,Richelle Suna,2
Campbellfield,CF,VIC,76443,2017-09-18,Yonase,Tamiru,Yonase_tamiru@icloud.com,0431284537,2020-01-21 09:43:43,CHARCOAL - SPARTACUS - Corner Lounge,3750,512030002,577887,1- There is a tear in the back of the couch which might be caused when the fabric rubs up against the wooden frame of the couch.   2- the recliner on the couch seems to be broken and causes issues when trying to recline the seat when elevated.,570.00,The customers description stated that the Rh recliner mechnism wasn’t opening correctly and there was a fabric tear on the outside back of Rh recliner. We arrive with a mechnaism to change this on site. On arrival he pointed out that the seating foam was collapsed and the front knee roll foam has collapsed also that wasn’t in his original description. The mechnism was bent and the foam has collapsed and Rh pocket springs couldn’t be felt through the seat. The torn fabric wouldn’t be considered a manufacturing fault.,I have included a quote for all of the issue. To repair if reuqired. The Rh recliner would need to be taken away to repair  Repaired and returned,2020-02-28 14:26:29,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Mahmoud Jeblawi,2
Virginia,VI,South QLD,76681,2018-09-16,Alana,Palaziol,alana.palaziol@gmail.com,0409442602,2020-01-24 07:36:00,BLACK - LANNISTER - Leather Corner Lounge,4014,578740001,510339,The leather is starting to wear along the seam. This may be due to sitting on it regularly and with the QLD humidity the leather is now wearing,510.00,Customer concern about Leather discolouration on seam areas of the seat cushions of the suite  including 5x seat cushions sections of the seams  side of armrest and RHF backrest. Possible causes include manufacturing issue with inter coat adhesion  body oils  perspiration  high use area  dirts and grim and or products not suitable for leather making contact with pigment layer surface. Customer indicate that never have use any products or done a professional cleaning on the suite.  Only has used a cleaning products regularly  (photos attached). Test cleaning on affected areas of seat cushions found a small amount of dirts. Inspection and assessment would indicate manufacturing issue with inter coat adhesion to be the major contribution factor for the surface leather discolouration.,Repaired and colour matched 5x seat cushions on seam areas + touch ups armrests and backrests affected areas. Customer Satisfied with repairs.,2020-02-28 18:53:02,Finalised_technician,Discolouration,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Robert Abbott,Naomi Hughes,2
Campbellfield,CF,VIC,76756,2019-01-07,Chimaa,Jallab,malakyehyarabah@gmail.com,1414808171,2020-01-24 22:36:52,BLACK - MICHELIN - Leather Corner Lounge,3046,533300001,604734,The leather is breaking and the cause is that its bad materials because I always clean the couches and it simply shouldn't happen for year to come.,260.00,Customer complained that the leather between the seat cushions are cracking and tearing. On inspection I have found that the inner panel off the seat cushions of the five seater recliner lounge has damaged. Yhis is not a perspiration damage as this is not a wearable area as the damage they happen in inner part.  Moreover the lounge is not that dirty as well. It seems Like the quality of the leather is not good on those panels. The damage may be have caused during the stitching of the panel.  There is no other damage in the lounge and it can still be used. Likely cause manufacturer.,I can try to repair the damaged panel.  However takes no warranty as the quality of the leather is not good and this may happen again. 28.02.2020 Visited customer place and have repaired the scratches and tear on the leather between the seat cushions which was shown to me. I have repaired the torn part in leather and then recoloured and resealed the panel. However the damage may happen on other panels in future as the quality of leather between the cushions are not good.,2020-02-28 13:19:39,Finalised_technician,Cracking,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Robert Abbott,Richelle Suna,2
Toowoomba,TW,South QLD,76774,2017-09-09,Michael,Offord,michael_offord.painter@hotmail.com,0412646547,2020-01-25 11:52:59,JET - ASHLEIGH - Theatre Suite,4370,554710002,363940,As it is a recliner lounge it is hard to access underneath where the cable has worn and snapped.  From everyday use?  I hope photos are sufficient.,210.00,On  r.h.f  recliner of theatre suite the trigger was not operating because cable had somehow become caught in recliner mechanism and been damaged. Customer also asked why backrests had so much movement. I found that KD bracket bolts and mounting post bolts where loose.,Removed damaged recliner trigger and fitted new trigger  tightened all bolts on KD brackets and posts. Suite tested fine on completion. Customer was happy,2020-02-28 13:21:47,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Robert Abbott,Naomi Hughes,2
Casula,CL,NSW Metro,76785,2019-03-26,Eva,MALALAN,evamalalan2@hotmail.com,0411167803,2020-01-25 12:53:39,CHARCOAL - SENTINAL - 3 Seater,2564,625790001,819064,The right recliner seat does not work nor does the head rest. The blue light works.  There is no issue with the left side seat.,130.00,Electric control not working,Electric control replaced,2020-02-28 13:22:08,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Robert Abbott,Richelle Suna,2
Capalaba,CA,South QLD,76789,2019-01-22,Julianne,Retchford,retchfordadsl@bigpond.com,0432614062,2020-01-25 13:07:13,DARK GREY - SPARTACUS - Corner Lounge,4164,512030004,433256,Cushioning not sufficient and wood is exposed to your back when chair is reclined. Not comfortable to sit on. Arm rest cushioning is insufficient to cover wood frame when arm is resting on armrest. Recliner Lounge Not fit for purpose.,490.00,the lhf recliner arm top needs more loose fiber as you can feel the frame on the side. the other lhf recliner seat sags downwards on the lhf side of the seat. alos on another back you can feel the lower back rail when you sit down it hits you in the back.,report only.customer not real happy with product. added extra fibre fill to 3 arm tops added booster foam to 2 recliner seats plus foam wrapped lower back rail.,2020-02-28 13:22:59,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,Naomi Hughes,2
Cannington,CT,WA,76836,2018-05-21,Scott,Horsley,brookehunter08@hotmail.com,0407156998,2020-01-26 12:25:50,BLACK - CORINNE - Corner Chaise,6122,588280001,508838,stitching coming apart,230.00,thestitching has one lose on the front centre of the inner LHF section of the sofa  The chaise top corner top inner pocket and outer fabric stitching one lose  Both are over 15 cm  but will be done as per quote,Stitching on inner fly and pocket  then outer section in chaise  Seat stitching done and customer is happy   The sofa and surroundings are a mess and dirty as per photos,2020-02-28 13:25:18,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Robert Abbott,Marie Pollock,2
Coffs Harbour,CH,NSW,76847,2019-12-13,Anneliese,Mills,millsanneliese@gmail.com,0431790468,2020-01-26 14:23:45,DARK GREY - MAYSON - Corner Lounge,2450,664840001,254234,One of the brackets that joins the two pieces of the lounge together is sitting crooked. This is preventing the lounge from being attached properly and causing the back of the lounge to be uneven as well as preventing the foot of the lounge from being able to reach the ground.,130.00,Brackets at the rear were installed to high and it was causing the LHF module to be lifted off the ground when connected and the backrest sitting atleast nearly 2cm higher than the RHF module.,Refastened the rear brackets so that all feet of the modules were touching the ground. It is now structurally sound  there is a slight difference in height at the top of the back rests by only a couple of mm  despite at the bottom everything being flush. Job completed.,2020-02-28 13:25:56,Finalised_technician,Fasteners/Connectors,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Robert Abbott,Olwen Silversides,2
Dandenong,DG,VIC,76920,2017-11-09,Shandi,Lincoln,koota53@bigpond.net.au,0409945957,2020-01-27 13:44:02,LIGHT GREY - OMAHA - 3 Seater Chaise,3805,588310001,191988,Product 56714 - 2 seater sofa -  on both sides of arm rest  it is bulging near the top - thought this may have been from occasionally resting on the arm rests but it's on both sides - also small stain on this one we can't remove using the products supplied with the sofa Product 58831 - 3 seater chaise - in the 2 seater section of this lounge  in between the cushion joins  a spring is starting to be felt in the crack  stitching on the chaise part is starting to pull  slight stain on the chaise section.,90.00,Issue 1: LHF and RHF armrests on 2 seater and LHF armrest on modular foam underneath fabric coming away on sides exposing timber frame underneath and causing armrest to be out of shape at top. Looks to be adhesive issue with foam to frame. Issue 2: LHF backrest cushion on 2 seater has stain in fabric that cannot be removed  this is not a manufacturing issue. Possibly Smartcare issue. Issue 3: 2 seater section on modular you can feel steel rod poking up in between both seat cushion at top front  on inspection I found that metal rod used to pull down cushions where they join has come loose . Issue 4: stitching coming away in 2 separate areas along seam on chaise seat cushion.  Lounge suite was in good condition.,Issue 1: 3 x armrests need to be removed ( offsite repairs) fabric removed and foam reglued in these areas possibly extra Dacron needed. Issue 2: no warranty issue. Issue 3: int 2 repairs. Issue 4: s2 stitching repairs.,2020-02-28 13:27:41,Finalised_technician,Foam,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Robert Abbott,Robert Abbott,2
Gepps Cross,GC,SA,77011,2015-12-20,Shane,Apponyi,pony7771972@gmail.com,0435879776,2020-01-28 13:04:12,JET - MAGNUS - Corner Lounge,5351,531060001,972824,the issue is that the stitching has come loose and is slowly coming away more and more as time goes on.,160.00,Top stitch damaged on centre seat section.,Repaired topstitch.,2020-02-28 13:34:33,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Robert Abbott,Olwen Silversides,2
Fyshwick,FK,ACT,77045,2016-12-11,Alyse,Bonney,Alysembonney@gmail.com,0439728695,2020-01-28 16:56:52,BLACK - CINEMA - Theatre Suite,6018,563670001,1312,The cords on both the middle chairs that activate the recliner feature have both snapped off. The middle chair to the viewers right has the leather look fabric substantially peeling off from multiple areas. There are small tears in the other chairs where the fabric seems to be coming apart.   All chairs have been used equally.  Care instructions have been followed.   I believe that the most damaged chair is faulty. I'm suggesting that the bonding agent to attach the fabric to the chair did not work.  The cords also didn't seem strong enough. A fault of manufacturing.,0.00,,,2020-02-28 08:57:22,Discount to Keep,,,,,,,Ben Stephens,,3
West Gosford,WD,NSW Metro,77066,2019-04-15,Vera,Brazel,vera@brazel.net.au,0408253393,2020-01-28 19:59:46,BEIGE - SAN MARCO - Leather Electric Lift Chair,2251,604950001,683251,Leather fabric is delaminating. The chair is used by my disabled adult son who sits in the chair on weekends when he stays at my home.,200.00,The customer had reported that a section of the headrest on their lift chair was peeling. To provide some context  the chair is used on weekends by their severely disabled son  who amongst other things  has scoliosis  meaning he can only sit in it at a particular angle  so his head is always in the same spot on the headrest. On inspection  I checked out the chair and there was an area on the RHF side of the headrest where the topcoat sealer had broken up and the paint was peeling. From the look and feel of the affected area  I would say it's caused by body oil. I checked the rest of the lift chair and although there;s some mild dirt evident  it's generally in good condition  with no other areas of concern at this stage.,Inspection and report only at this stage. As expected  the customer is a little disappointed that this has happened  although I have explained why and how it happens and also how to prevent it. If goodwill is an option  I've quoted to repair the whole headrest area and reseal properly. I haven't charged for an additional callout  just for the job itself. UPDATE 28/2/2020: Second callout to repair the damaged headrest area. I initially used Acetone to strip the area clean  where the head would rest. As expected  this also lifted the paint off. I then went through the process of super-sealing  colour-matching  priming  colouring  blending and finally  top-sealing the headrest.  Customer was happy with the result and understands also that the body oil damage was quite severe and that the repair may not hold up. She'll cover the liftchair from now on.,2020-02-28 18:42:35,Finalised_technician,Topcoat,Customer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Robert Abbott,Catherine Sal,2
Bankstown,BN,NSW Metro,77094,2019-05-27,Sarah,Moore,sarahannemoore35@gmail.com,0415164503,2020-01-29 11:28:06,CHARCOAL - SPARTACUS - Corner Lounge,2529,512030002,906221,I have provided the photo due to it not able to reclose after releasing recliner open as it is internal defect. There has also been a screw from some were detached from lounge,90.00,Customer had a recliner stuck in the open position.,On arrival I was met with a very upset customer. She showed me the stuck lounge  and then the other issues.... she hasn’t allowed me to repair the lounge and she is so disappointed in the quality.   I will leave you to decide what I am doing. 2 of the issues are repairable  however there are scuff marks on the back which she said were there from coining out of the box.,2020-02-28 13:37:39,Finalised_technician,Mechanism,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Robert Abbott,Robert Abbott,2
Rockhampton,RK,North QLD,77127,2018-03-15,Tracey,Martin,traceyleigh30@hotmail.com,0427812009,2020-01-29 13:48:19,GREY - MARLOW - 3 Seater Chaise,4703,533050001,347582,the foam inside one of the cushions seems to be coming apart and because of this it is leaving divits  dents  lumps and bumps in the cushion,120.00,This customer is concerned with how lumpy their lounge has become. The lounge appears to be well cared for. They constantly maintain and fluff the backrest and the seated cushions  but these seated areas have now separated and cannot be manipulated back into position. I also tried this while onsite and found it impossible to do.  I believe the only option is to completely dismantle the lounge and replace the internal fillings.... the supplier would have to provide as we can not obtain these XL large filled pockets ourselves.  Unfortunately we cannot guarantee this will fix this problem long term (may reoccur due to the choice of filling used in this design) and sadly will most likely re-occur and may also happen on the non repaired cushions.,CSC to decide on this.  A case of customer expectation not equaling the materials used for the manufacture of the lounge Any questions just email jon.minards@theleatherdoctor.net.au,2020-02-28 12:41:50,Finalised_technician,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Ann D'Ambrosio,Brenda Stewart,2
Morayfield,MF,South QLD,77129,2020-01-20,Cassandra,Fleming,acfleming@live.com.au,0419536490,2020-01-29 14:03:56,CHARCOAL - SENTINAL - 3 Seater,4054,625790001,1016401,My 2 x Sentinal 3 seater recliner lounges were delivered to my house on Monday  20 January 2020.  We installed the lounges and one of them works perfectly  the second lounge we are having issues with the middle console – the electronics do not work - usb and power points are not working.,130.00,Center console power unit faulty not working . Both 240 volt and usb  sockets both not working.,Item is now functional  repaired.,2020-02-28 13:43:09,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Robert Abbott,Leigh Gerry,2
Mandurah,MN,WA,77137,2019-10-14,Brian,Allison,ballison49@optusnet.com.au,0467042611,2020-01-29 14:58:27,BEIGE - LUCIANO - 2.5 Seater Sofa with 2 Electric Recliners,6210,642600002,111812,Looking from front the left side seat has lost its firmness when you sit down you feel the seat really drop,200.00,Lhf seat recliner seat section has lost firmness. Seat cushion drops and does not offer same support or comfort as the rhf seat.  Without full internal inspection conducted it is suspected that the seat foam has failed and could be of poor quality. lounge is not very old and general condition of the lounge is in very good condition and seems well looked after,Report onlu  Due to this seat cushion being foam only (presumed) full seat foam needs to be replaced. Foam cushion would need to be supplied to conduct repair.,2020-02-28 13:48:45,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Robert Abbott,Marie Pollock,2
Virginia,VI,South QLD,77153,2018-01-29,Elise,Smith,elise_kelly1987@hotmail.com,0434377397,2020-01-29 16:06:00,CHARCOAL - CRESSIDA - 3 Seater,4032,594230001,496942,I pulled my apple charger cord from the middle USB port and it pulled the whole thing out. The charger port next to it has since stopped working as well  the left one seems to still be working but it’s loose so if the item isn’t pressed in  it falls out.   The electronic legs on both sides of the couch have started to sink and make a clunky sound when closing. It no longer closes fully while sitting on the lounge.,290.00,Multiple issues with the 2 seater couch. - Power console unit to center console not functioning (no power to 240volt and also usb ports) - Left and right recliners making clunking noises when opening and closing. Foot rest also not returning all the way in when closing.,Console unit replaced with new power unit . 2 x mechs repaired . seats now  operate with no clunking and foot rest returns in. power unit is also fully functioning.    Customer happy with outcome.,2020-02-28 13:49:19,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Robert Abbott,Brenda Stewart,2
Joondalup,JP,WA,77160,2018-06-12,Kylie,Clifton,birdbrain112@hotmail.com,0438054234,2020-01-29 16:47:41,BEIGE - LANNISTER - Leather Corner Lounge,6031,578740002,910606,Smartcare have declined a claim for customer for a manufacturing fault in the leather of the sofa  The manufacturer has used split hide and it tears very easily  customer stated that it was always tight and as they have sat on the sofa from pressure it has torn  this is manufacturing not an accident caused by customer. This is on the side cushion where it joins the sofa structure.,90.00,Small tear in leather on LHF backrest corner of LHF recliner.  Leather on the backrest frame  is split hide which tears easily.  Leather on backrest frame is sewn in correctly and leather on frame is not too tight.  Leather has a slight fold in the area where the tear has happened. Top cotton the leather is also coming off in area around the tear. All of these are indications that the leather used in this panel is very soft.  It appears that some external force has been applied to the backrest cushion  causing the tear.  CM does not recall any pulling on the backrest as it has been standing against the wall all the time.  CM has moved recently but did not notice damage after move. Whilst the cause of the tear cannot be determined with 100% certainty  the position of the tear on the corner of the backrest would suggest that external force has been applied.,Split hide can not be repaired successfully. If repair is deemed to be an option a full cut and sew of the affected panel would be recommended.,2020-02-28 13:49:59,Finalised_technician,Cut/Tear,External Force,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Robert Abbott,Marie Pollock,2
Oxley,OX,South QLD,77198,2017-02-27,Jade,Harold,jadeharold96@gmail.com,0478844911,2020-01-30 09:53:39,STONE - ELEMENT - Corner Lounge with Chaise,4074,548670001,411017,One half of the modular lounge is starting to sag in the middle. I believe this is because it is not supported with a 'foot/leg' directly in the middle of the base  it only has one on each corner. The other half of the lounge has one in the middle which supports that area.,200.00,Chaise section of lounge has bowed on one end by 35mm due a join in the frame at this position. An additional leg is required as the frame in not strong enough to hold straight without it. Lounge in good and clean condition. PO number not present.,Edit quote to fit leg on second service call. Additional leg fitted to chaise.,2020-02-28 13:52:31,Finalised_technician,Frame,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Brenda Stewart,2
Braybrook,BK,VIC,77199,2018-02-02,YAGIZ,ADAL,adalcyprus@gmail.com,0481112894,2020-01-30 09:58:42,GREY - MANNY - 3 Seater Chaise,3023,534740001,100364,THE ARE WHERE YOU SIT ON THE Chaise (WHERE ONES BOTTOM IS) HAS COLLAPSED.iT FEELS LIKE ONE IS SITTING IN A HOLE AND THERE IS NO SUPPORT WITH THE FEET HIGHER THAN THE BODY.WE PUT BLANKETS TO PROVIDE SUPPORT.ITS LIKE SITTING IN A DITCH.ONE NEED TO SIT ON IT TO UNDERSTAND THE ISSUE.THE PHOTOS ARE NOT REFLECTING THE PROBLEM AT HAND.,200.00,Inspected to find the chaise feeling as though you dropped into the seat. The structure and suspension were all in a serviceable condition.,Inspection and report. Added booster foam to the main seated part of the chaise. The customer was very happy with the outcome.,2020-02-28 13:53:10,Finalised_technician,Foam,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,Robert Abbott,Marie Pollock,2
Campbelltown,CM,NSW Metro,77213,2018-05-17,Chloe,Shaw,chloeshaw89@gmail.com,0455456036,2020-01-30 11:36:59,DARK GREY - SPARTACUS - Recliner,2557,512000004,807484,Recliner 1- cushions all flat and lost shape. Recliner opens but one side falls down and is extremely hard to close. Recliner 2- cushions all flat and lost shape. Recliner also drops at one side  is very hard to close and stitching came apart on seat and spring sticks out.,90.00,Recliner one  lhf in photos.  Issue 1 Mech needs replacing  Issue 2 Pocket springs need replacing  Issue 3  leg roll torn underneath  Issue 4 stitching coming undone on seat.  Issue 5. Kd brackets are loose giving excessive movement of backrest  RECLINER 2 rhf in photos  Issue 1 mech needs replacing  Issue 2 legroll torn underneath  Issue 3 pocket springs needs replacing  Issue 4 can feel staples sticking out down the side of seat  Issue 5 kd brackets loose.,Q & R,2020-02-28 13:54:44,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Robert Abbott,Marie Pollock,2
Helensvale,HE,South QLD,77264,2016-06-18,Mariana,Rovere,mari_fdr@hotmail.com,0425467303,2020-01-30 19:14:44,CHOCOLATE - SPARTACUS - 3 Seater Sofa,4215,512010002,367941,The photos will not show the issue as well as a video given the main issue is with opening and closing the recliner as well as the frame behind the seat being uncomfortable with a hole that is not apparent.   - There is a hole/separation between the 2 seats so it cannot be used as a 3 seater anymore as per description given a person cannot comfortably seat in a hole. - The back seat of the right side seems to have a structural damage near the lower back and you can feel the "hard" frame/structure in your back when seating - The recliner no longer opens/closes smoothly unless using force which will cause more damage  The issue started 6 months ago and we were ok as it was still bearable  but started getting worse and worse to the point that is no longer comfortable to seat and caused back injuries.  I believe what caused the issue is poor quality of the structure and recliner mechanism as the sofa was used as intended to be used and cared for.,90.00,Multiple issues. 1 - LHF recliner footrest is on a lean when reclined and very hard to close recliner. 2 - LHF and RHF recliner seats have softened considerably and the front border foam has separated from the pocket springs as well as the middle side foam area has collapsed on both recliners leaving a large gap between the seats. Customer states they cannot seat 3 people on this lounge even tho it was sold as a 3 seater.   3 - customer states he can feel timber along back of seat frame when reclining and is very uncomfortable. The 2 recliners are in the main living area and are the only seats in this room.  Lounge appears clean. Sorry as photos hard to take to show issues,1 - LHF recliner mech is bent 2 - Both recliner seats have the front foam separated from the pocket springs and also feels as if the side middle border foam has collapsed 3 - I can feel the timber at the back of seat when sitting but believe this issue is due to the seats sinking as a result of the above issues.,2020-02-28 19:02:13,Finalised_technician,Foam,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Richelle Suna,2
Campbelltown,CM,NSW Metro,77323,2019-08-17,James,Sammut,falcon64@live.com.au,0409835502,2020-01-31 12:18:34,CHARCOAL - SENTINAL - 2 Seater,2570,625780001,826706,The chair on right not sitting properly and foot rest not working properly.,170.00,Mech bent,Mech replaced,2020-02-28 14:00:37,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Robert Abbott,Brenda Stewart,2
MacGregor,MG,South QLD,77324,2015-01-13,Robert,Noonan,rob@noonanproperties.com.au,0400664138,2020-01-31 12:45:48,BLUE - SAN MARCO - 3 Seater Sofa,4152,511290001,281554,Under both ends of the lounge chair the fabric is rotting away. No idea as to the reason.,170.00,the dust cover on the 3 seater have fallen apart.,replaced dust covers on both recliners of the 3seater.,2020-02-28 14:02:00,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Robert Abbott,Marie Pollock,2
Rockhampton,RK,North QLD,77459,2018-06-24,Kerry,Olive,kerryolive@bigpond.com,0407586081,2020-02-02 13:26:36,CHARCOAL - CRESSIDA - 3 Seater,4702,594230001,351636,The bracket holding the motor on one of the recliners has broken. The chair made a loud noise when this happened. Have included 2 photos of the broken bracket as it hasn't affected the outside of the lounge.,150.00,The LHF plastic bracket that holds the motor in place had snapped.  The parts dept don’t have these parts  so we ordered a replacement motor in the hope a new bracket was also attached. We were lucky  it was.,To repair and complete this job  we removed the good bracket from the new motor and replaced it with the snapped one.  Tested and all working correctly  cable tied the leads safely Disposed of the damaged motor,2020-02-28 14:11:11,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Richelle Suna,2
Springwood,SW,South QLD,77466,2017-03-18,glenda,McKay,gmckay21@gmail.com,0433233372,2020-02-02 15:28:00,BLACK - MILLENNIA - Electric Recliner,4212,578990001,201205,a connector pin that anchors part of the scissor action has broken in too. The pin had a purple coloured spacing washer.  When the mechanism is operated the scissor action fails and jams.  we cant take photo of damage as you cant see it.,170.00,The mechanism arm is bent and loose on single recliner  causing it to rub against side. Need to replace mechanism.,Have replaced mechanism. Job is complete.,2020-02-28 14:59:20,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Robert Abbott,Richelle Suna,2
MacGregor,MG,South QLD,77467,2017-07-23,Malik,Hussain,hussainmaz2016@gmail.com,0401855423,2020-02-02 15:34:18,PISTACHIO - DANTE - 3 Seater Sofa,4075,486760003,320590,Broken springs inside seat Broken frame on armside  We have been using this product very carefully for last two and a half years. Now it is showing breakage of springs and frame inside  which is now hard to use.,90.00,3 seater - can feel pocket springs in all seats due to them breaking out of their containment bags and falling through the base of the lounge as the liner is torn in multiple places. LHF armrest frame cover is broken due to the thin material used by the manufacturer. Two seater - pocket springs can heard clicking when seated and the cushions are misformed but the customer said she thinks it is still ok  so she is not aware of the damage in place. Lounges are reasonably clean. PO 015-2908079,Report and quote only for 3 seater as requested. Quote denied 18/2.,2020-02-28 14:11:43,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Richelle Suna,2
Joondalup,JP,WA,77474,2019-05-16,Christine,Mohr,cmohr366@gmail.com,0423663434,2020-02-02 16:41:26,CHARCOAL - SPARTACUS - Recliner,6064,512000001,931930,The footrest on the righthand side while sitting in the chair is lower than the left hand side. It also feels as though it is not high in the showroom the footrest was nice and high. Also there is a wooden feeling bar that cuts across my back when recliner is fully reclined and can be felt just sitting with the footrest up. The wood at the sides of the seat can be felt on both sides while sitting in it and can become quite uncomfortable. I feel the footrest mechanism is not working properly and the padding in the chair is not sufficiently dense enough to support seating and reclining. After only 8 months use with a 10 year guarantee I am very disappointed. The size and even the name Spartacus  leads the purchaser to believe they are getting a lasting recliner. We have had recliners last 5 plus years witwithout any loss in comfort or lowering in the footrest. I was expexting my recliner to be comfortable for years to come. The chair is huge I did my best to get the full picture.,90.00,Issue 1- The single recliner is sinking.  Issue 2- The bottom backrest rail is sticking into the customers back as a result of the seat sinking.  Issue 3- The customer can feel the springs of the pocket spring cell. The front foam wall has compressed which has exposed the leading edge of the pocket springs.  Issue 4- The legroll is collapsed on the LHF side. The lining beneath has torn and as a result the legroll has lost support. Issue 5- The footrest is leaning badly. The extension are has bent and as a result the footrest is very hard to retract.  This recline appears to get excessive use so an attempt to repair may not be a viable option,No action. Repair may not be viable option.,2020-02-28 14:12:22,Finalised_technician,Mechanism,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Robert Abbott,Robert Abbott,2
Cairns,CN,North QLD,77483,2017-10-02,Cara,Dodds,Cara.dodds@bigpond.com,0408360970,2020-02-02 18:44:35,CHARCOAL - CHASER - Theatre Suite,4870,526710002,383291,Springs in main 2 seater section are broken. They chair has no support when sitting on it.  Recliner has an issue when reclining the chair  it drops and makes a "clunk" sound. We purchased the lounge on a sale  buy one item get one item 1/2 price this is why it is showing on the receipt for the lower price of $949.95. We also purchased fabric protection for $199.95.,90.00,LHF recliner backrest frame is lose and twisting and mech has bent extending arms. 2STR - both pocket springs collapsed. RHF side of the cover is torn from the seats sinking and zigzag springs set too far from the frame. Zig zag springs have broken away and torn through the dust cover. RHF recliner backrest frame is lose and twisting. Mech ha bent extending arms. Console lid hinge is broken.,CF + Report,2020-02-28 14:17:20,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Nicole Regester,2
Munno Para,MA,SA,77486,2019-01-16,Melissa,Le Leu,melissaleleu86@gmail.com,0409337433,2020-02-02 19:43:34,LIGHT GREY - DIAMOND - Corner Lounge with Sofa Bed,5108,509550006,821232,Not sure what has caused it. Stitching coming apart.,160.00,Stitching loose on chaise section of lounge.,Repaired stitching.,2020-02-28 14:17:49,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Robert Abbott,Robert Abbott,2
Gepps Cross,GC,SA,77491,2013-10-18,Kim,Gillespie,kim.gillespie793@schools.sa.edu.au,0413215973,2020-02-02 20:51:05,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,5089,435340001,912196,The cord that connects the recliner mechanism to the handle has come off/snapped.,130.00,Cable broken on LHF seat of 2s lounge. Bolt has fallen out of a single recliner.,Replaced cable. tightened and re fitted mounting point bolts on single recliner.,2020-02-28 14:18:23,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Robert Abbott,Robert Abbott,2
Penrith,PH,NSW Metro,77495,2018-04-09,Jessica,Wilson,Garryprobeus@gmail.com,0419460283,2020-02-03 08:06:48,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,2759,590220001,1018031,Look our lounge is under 2 years old the padding and support in back and on seat area are gone this is terrible my 12 year old and my 9 year  old made me aware of this yesterday once i looked i was shocked to see how little padding and support was left i will upload two pictures i also noted the arm rest is also gone bad.  Sales order 384-1018031  Purchased penrith nsw 9th of april 2018   Item no. 59022 saloon corner lounge with inbuilt recliners light grey.,90.00,- Attended customers residence to perform report. - RHF  second from RHF  LHF  second from LHF and corner seat bases collapsing. The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated & pocket springs which have remained firm. i.e. the foam has fallen lower than the pocket springs leaving no support in the seat base. - RHF arm rest has collapsed. This is due to foam compressing due to inadequate support and low density foam. - Second from RHF seat back material has lost shape  this has occurred because the material inside the seat back pocket that holds the foam in place has failed. - Likely Cause - Manufacturing. - Lounge was in clean condition but has a lot of cat scratches.,- Can replace all five seat bases. - Arm rest can have foam added. - Seat back can be repaired  this is an offsite major cut and sew.  NOTE  Have added costs to quote for review. Thank you.,2020-02-28 14:19:08,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Robert Abbott,Brenda Stewart,2
Rutherford,RD,NSW Metro,77517,2017-12-11,Nancy,Foyle,gwandnm@bigpond.com,0438552403,2020-02-03 10:45:05,BLACK - KENSINGTON - 3 Seater Sofa,2320,519510001,801921,Damage on armchair is the material coming away from seam.  Code 51950  The screws holding the end of the sofa together have come away.,200.00,Item 1# The customer reported that the LHF armrest has become detached from the rest of the lounge suite. This is due to poor quality timber and bad assembly of the frame  there were only a few screws holding the armrest to the frame and very brittle thin timber that is cracking.  Item 2# The single recliner has a tear along the seam on the rear side of the Backrest cushion.,Item 1#  The frame repair has been completed however I can’t warrant this repair as the timber in this armrest is very brittle and load baring  the customer was happy with the repair.  Item 2# The tear can’t be repaired as it is along a seam  the customer noted that they are not really worried about the tear as they said it was only a cheap lounge ?  If it were to be repaired it would have to be a panel replacement.   Note: Item 2 customer was not concerned about the tear.,2020-02-28 14:21:05,Finalised_technician,Frame,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Robert Abbott,Brenda Stewart,2
Benowa,BE,South QLD,77527,2018-11-10,Pinkal,Mahajan,Pinkallovesu@yahoo.com,0406260507,2020-02-03 11:47:13,LIGHT GREY - CONNOR - Corner Chaise,4115,632510001,542860,This sofa has lost his firmness and is very uncomfortable to sit on it.  Family is suffering from back pain.  Feels like bum touching the base of it.   Before lodged a complaint of a nail coming out of base and now health issues. Please check,90.00,Lounge is in small unit in front of the TV. It is in average condition with stains on the fabricant customer has young children. Customers main issue: 1 - All of the seats you can feel the timber at the back when you are sitting 2 - corner seat and the seat to the left had become lumpy and uncomfortable,1 - we sat on all of the seats to see if we can feel the timber at the back and you can slightly feel it right at the back. Customer pointed out we are smaller build to them so they feel it more. We inspected from the underneath and you can see that the seating foam is about 1inch from the timber frame so there is a gap on all seats which appears design of the lounge due to all seat foams ending at the same point. Not fixable. 2 - corner seat and seat to the left - inspected from underneath and we were unable to see any foam broken or falling out as it was all covered with fabric. Sitting on the lounge and the look of the lounge indicates the outside foam that surrounds the pocket springs has softened and this is causing the lumpy shape. However without taking the seating out we can't see if it has separated from the pocket springs but feeling from the top it appears it might have. combination of wear and tear of softening of foam and manufacture due to pockets springs separating.,2020-02-28 14:22:22,Finalised_technician,Foam,Design,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Richelle Suna,2
Logan Central,LC,South QLD,77548,2015-08-10,Suzana,Trabuian,swhiteley42@gmail.com,0481203209,2020-02-03 13:12:14,CHOCOLATE - SPARTACUS - Corner Lounge,4128,512030001,292262,I believe that the design of the framework of these chairs is not adequate to their purpose. Both 2 seater and 3 seater have broken or bent structurally and the leg supports have collapsed. This happened about a year ago and was fixed under warranty.  My son and daughter in law all lived with me for some time before they had this trouble  and I have a San Marco suite from Super A Mart which was never damaged in any way.,90.00,1. Mechanism on LHF recliner of 2str with console has broken extension arm  leans to one side and is difficult to close. 2. Pocket spring on LHF recliner of 2str with console has failed  causing seat to sink. 3. Mechanism on LHF recliner on 3str has failed  leaning to one side. 4. Pocket spring and rear seat foam on LHF recliner on 3str has failed  causing the seat to feel as though sitting in a hole which causes the timber base rail of backrest to be felt in lower back.,Quote:  1st Visit: CF+QR 2nd visit: CF+QR+M2+INT2+M2+INT2  (pocket springs x2 & mechanism x2 to be ordered),2020-02-28 14:24:36,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Robert Abbott,Naomi Hughes,2
Waurn Ponds,WS,VIC,77556,2017-09-21,Rod,Hargreaves,shirleyhargreaves49@icloud.com,0429785519,2020-02-03 13:58:29,LIGHT GREY - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,3226,584780002,814590,The release mechanism of the recliner has query snapped.,110.00,Customers single seat recliner not opening. Upon further inspection it showed that the plastic handle was broken  Most likely a manufacturing issue,Replaced handle and tested as required,2020-02-28 14:25:43,Finalised_technician,Trigger/Cable,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Naomi Hughes,2
Townsville,TV,North QLD,77567,2016-11-03,Jamie-Leigh,McDonald,jamie-leighelvy@hotmail.com,0437846699,2020-02-03 15:10:05,BLACK - VITTORIA - Leather Electric Recliner,4818,511330002,325593,Stitching has come loose (about 3 inches) on the left side seat.,180.00,Vittoria - Black Leather Electric 3STR  1.  3STR - RHF seat cushion:  17 cm of seat stitching coming undone on LHS of front seat cushion seam.  Multiple layers needed to be sewn back together.,Handstitching repair completed at customer's home.  CF + R/Q  + LR1 =180,2020-02-28 15:43:50,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Robert Abbott,Naomi Hughes,2
Rockhampton,RK,North QLD,77670,2018-01-15,Margaret,Willie,rayroyce@bigpond.com,0448426720,2020-02-04 14:21:16,CHARCOAL - CRESSIDA - 3 Seater,4701,594230001,344986,The controls in the arm of the chair started smelling like it was burning and the light went out. Now it will not work,130.00,Apparently the RHF cup holder started to smell like something was burning.  On my inspection  I noticed the home button on the original cup holder was jammed down and would not work.,To repair  we took a pre-ordered cup holder and replaced the damaged one Tested and everything is working as it should Possibly the button being jammed down allowed the electrics to overheat,2020-02-28 15:53:47,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Nicole Regester,2
Gepps Cross,GC,SA,77674,2017-01-27,Sanjay,Nand,svikashnand@yahoo.com,0404171094,2020-02-04 15:22:21,BLACK - RUMPUS - Corner Lounge with Chaise,6108,445710002,1002498,1. Open stitch on the back seat. 2. Deformed surface on the footrest/ storage piece.,160.00,Stitching damaged on the backrest of the sofa bed. There was also some tearing of the leather around the area but managed to complete the repair ok. The customer also has an issue with the ottoman  he said that a battery had leaked onto it  I have told him he will need to get in contact with smart care.,Repaired stitching.,2020-02-28 15:56:54,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Robert Abbott,Brenda Stewart,2
Port Macquarie,PM,NSW,77721,2018-07-11,April,Crutcher,aprilbrennan@y7mail.com,0413130648,2020-02-05 09:08:38,GREY - JAXON - Recliner,2444,563760001,170116,The recliner lever no longer works,110.00,Recliner not working due to the activator which is engaged by the recliner trigger cable was loose because the bolt holding it in place wasn't fully tightened.,Retightened bolt on activator. Recliner working. Job completed.,2020-02-28 16:09:31,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Robert Abbott,Brenda Stewart,2
Cairns,CN,North QLD,77728,2018-06-27,Allan,Morris,allynmorris1@bigpond.com,0412643609,2020-02-05 10:00:10,BLACK - SAN MARCO - Leather Electric Recliner,4879,511280001,344242,cushioned support is collapsing in seat and back rest,620.00,2 single recliners seats are sinking from stretched more than normal zigzag springs  Both backrests the lumber pocket inner is collapsing and needs more fill added,CF + report/quote Removed inner lumber insert and added extra foam to both backrests Added 1" foam and stretch webbing to both bases Reassembled all,2020-02-28 16:11:31,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
Mackay,MK,North QLD,77781,2019-03-15,Mark,Winterton,Mark.winterton@hotmail.com,0413787965,2020-02-05 15:50:40,CHARCOAL - SPARTACUS - Corner Lounge,4754,512030002,371937,Recliner is sloping to the side again.,190.00,The customer had a concern with the LHF recliner not sitting correctly. Upon inspection it seemed one side of the mech had dropped  causing it to lean to the side. It needed to be replaced.,I did this by taking off the backrest then unbolting the base from the rails. I was then able to disconnect the mech from the base. I then built a new mech from the Amart spares I have. Once the new mech was assembled it was installed on the base. The backrest was clipped back on and the lounge was tested. It was fully operational. The customer complained that it was not that old and it shouldn’t need replacing. I explained to the customer the reasons why mechanisms drop like this one had  and then explained the best ways to look after the lounge and recliners.,2020-02-28 16:14:48,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Tammy Edge,2
Mackay,MK,North QLD,77810,2019-05-30,Chloe,Atherton,Chloej198u@gmail.com,0426253919,2020-02-06 06:55:45,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,4740,590220001,374879,Cushiom has seperated causing the metal/timber frame to be exposed causing discomfort when sitting  is worse when usinf the recliner. Rest of the couch is still in perfect condition and all is used daily.,310.00,The customer had a concern with two separate seat cushions not feeling right. The frame on the LHF recliner could be felt when sitting on it. The seat cushion had compressed more than normal. This needed a booster sheet of foam. The centre armless unit seat cushion had compressed at the rear  when you sat on it  you fell towards the rear of the lounge. This required a custom wedge piece of high density foam to even it up.,To complete the repair  the recliner was tipped on its back  and the footrest unbolted  the staples that were holding the material in place were removed so the cushion could be accessed. Once open  a sheet of high density foam was cut to size. The sheet was cut large enough to cover the seat cushion and wide enough to fold over the frame. The sheet was inserted and the material was stapled back in place. The footrest was bolted back on the recliner. As for the armless unit  the backrest was removed and the rear of the lounge was opened up. Once open the wedge of foam was added and the material stapled shut. The customer tested both units and was happy with the repair.,2020-02-28 16:20:20,Finalised_technician,Foam,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Richelle Suna,2
Yamanto,YO,South QLD,77859,2017-06-29,Karen,Payne,karenpayne1@bigpond.com,0418746455,2020-02-06 14:01:22,BROWN - ASHLEIGH - Electric Recliner,4305,534610002,86034,Whatever is wrong is internal.The back of the chair wobbles  and when someone sits in it  the back right-hand corner looks like it is leaning. This is not happening with the other recliner.,320.00,On my visit customer complained about wobbly backrest on 1 single recliner.  On my inspection I found kD brackets were slightly loose. I believe this is due to normal wear and tear expected for the chair’s age.  Also after my repairs customer informed of the recliner having the dust cover deteriorating and the same issue happening on a second recliner chair. At that stage I didn’t have enough time to proceed with the repairs as to change the dustcover on both recline chairs requires removing the mechanism before the dust cover can be replaced.   Work carried out. I repaired wobbly issue on backrests by tightening the kd brackets,As per previous report and request I fitted new dust cover onto 2 single chair recliners.,2020-02-28 16:24:42,Finalised_technician,Motion,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Richelle Suna,2
Cairns,CN,North QLD,77862,2019-04-02,Kubeii,Sherrin,kubeii.sherrin@y7mail.com,0412261631,2020-02-06 15:08:23,DARK GREY - SPARTACUS - Corner Lounge,4878,512030004,416964,The chair head rest is sagging to the right and when you try to straighten up it clicks and drops back down. Very unsure as to what has caused damage as it was fine when we first received the couch. It has only started in the last few months and gradually gotten worse. Pictures don’t do a whole lot of justice but it is very noticeable and uncomfortable when sat on. It is very uneven from the rest of the couch which is in perfect condition.,270.00,LHF backrest on 2STR frame is lose and twisted,Removed backrest cover cut to fit frame cross support glued and screwed into place. Reassembled,2020-02-28 16:26:30,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
Springvale,SV,VIC,77891,2018-10-12,Jonathan,Cleary,jonoc330@gmail.com,0401727545,2020-02-07 07:51:05,LIGHT GREY - PHOEBE - 3 Seater Sofa,3181,576730001,115569,Hi there  over time my 3 seater Phoebe couch has been tearing at the back  across the entire length of the couch. I'm unsure what would cause this but I believe every time we sit down on the couch it gradually has been degrading the stitching. Also  a section of the couch has slumped. The right side of the couch you can't really sit on comfortably because in between the right and middle cushion it feels as if the support underneath has slumped. A lot of the time you have to just sit in the slump (which is annoying).,230.00,The customer directed me rear top seam of the backrests cushions of the 3s sofa.   On the lh rear corner and also in the junction between each backrests cushions the seams had burst.    The extent of the break was significant in all areas of the sofa and is likely to have been in this condition for a prolonged period (ie >3 mths).  It is likely that the seams had broken under the stress of use and further deteriorated with more use.    The sofa appeared soiled on the seating areas and neglected of maintenance.,I repaired all of the Burst seams during my visit.,2020-02-28 16:28:54,Finalised_technician,Stitching,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Robert Abbott,AMY BLATCH,2
Virginia,VI,South QLD,77903,2015-10-11,Joanna,Goggin,seanandjosie1@optusnet.com.au,0417741305,2020-02-07 10:50:38,MIDNIGHT - BILLIE - Fabric Recliner,4017,531090001,434193,One of springs that holds the foot rest in place has snapped.,170.00,Footrest will not release when trigger is pulled on single recliner. 2x side tension springs has been broken on mechanism and arms lost its action to kick the mechanism arms.,Inspected and adjusted mechanism functions on single recliner and installed 2x spring tension. Customer Satisfied with repair.,2020-02-28 16:30:07,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Robert Abbott,Richelle Suna,2
Rockhampton,RK,North QLD,77908,2019-12-17,Khrysti,Balanay,kbalanay@hotmail.com,0417574681,2020-02-07 11:48:21,GREY - DELUCA - 3.5 Seater RHF Chaise with Inbuilt Electric Recliner.,4702,661390001,373965,The clip which locks the back cushion of the couch has broken when I went to attach it on Monday 3/2/20. I went into the Rockhampton Store for advised as it had only been delivered that day. The other side of the cushion is clipped in to the rest of the couch. Is there any chance to get the back replaced as it was brand new.,110.00,One of the external KD brackets had snapped off and would not connect and lock the backrest to the chair.,To repair we removed the failed bracket and replaced it with the new bracket. Repairs completed and customer happy,2020-02-28 16:30:41,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Opeti E-Moala-Aholelei,2
Rutherford,RD,NSW Metro,77915,2019-04-07,Rosemary,Andersen,r.andersen09@hotmail.com,0437975930,2020-02-07 12:34:19,CHARCOAL - SENTINAL - Electric Recliner,2324,625770001,818107,No power. All electrical’s do not work.  Not sure why they are not working. One day they were next they weren’t.,120.00,The customer reported that the single electric recliner had stopped working. This was due to a transformer failure.,Replaced the faulty transformer  The recliner is in good condition,2020-02-28 16:38:20,Finalised_technician,Transformer,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Robert Abbott,Robert Abbott,2
Oxley,OX,South QLD,77919,2017-02-20,Todd,Batterham,Batto80@yahoo.com,0466402064,2020-02-07 12:58:23,BLACK - ALBERTA - Corner Suite,4077,578750001,410625,All of the lining under and beside the lounge has disintegrated and fallen off. I just falls apart.   I have taken a sample of the lining to the Oxley store and shown the staff there and indicated to make the warranty claim.  I have a video which clearly shows the issue but this can not be uploaded.,530.00,The dustcovers under every piece of the lounge are deteriorating to crumbs/dust due to the quality of the fabric used by the manufacturer. There are 7 pieces of the lounge and the 2 recliners require the mechanisms to be removed before replacing the fabric. Lounge in otherwise good and clean condition. PO 035=2895614,Quote edited for all 7 pieces of furniture dustcover to be replaced. Dust cover replaced on all pieces on 2nd service call.,2020-02-28 18:49:23,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Anyssa Chorvat,2
Springvale,SV,VIC,77947,2020-01-18,Gaynor,Wilson,wilsonkells@yahoo.com.au,0407339659,2020-02-07 16:55:19,BLACK - CANNON - Electric Recliner.,3170,661180001,130350,Chair has Obvious Twist  especially when reclined position.  Spring flicking on seat  feel  & hear it( twang)  when sitting down   standing up from chair  & if move  slightly  Otherwise we love the Rehab set!!!,200.00,1. Single recliner is making a noise when sat. 2. Backrest has slightly larger gap on RHF side when reclined.,1. Zig zag spring was catching on mech which required adjusting to eliminate. 2. Backrest is sucured  issue is very minor  cannot be felt when sitting  customer did not seem overly concerned  more concerned re seat noise.,2020-02-28 16:43:18,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Colin Adams,2
Campbelltown,CM,NSW Metro,77955,2019-02-28,Dwayne,Siteman,novascotia1998@gmail.com,0419141549,2020-02-07 17:40:43,BEIGE - OPTIMUS - Electric Recliner,2173,625800002,819975,Alighting from the chair one evening over the holidays I noticed a spring pop in the single recliner. This happened to us last year with item number 62581  the 2 seater and we noticed during the repair that extra staples were placed underneath for extra support/strength. Given this has happened twice in 12 months could we please have this item repaired plus could we have the springs reinforced with extra staples in the 2-seater as well. Also could the same be done with sales order 416-816322 the 3-seater 62582 and single seater 62580 ( yes another single seater) so we don’t have to call you down the track? Also on this sales order 416-89975 the stitching has come out of the 2 seater and we would like this fixed as well.,270.00,Issue description Alighting from the chair one evening over the holidays I noticed a spring pop in the single recliner. This happened to us last year with item number 62581  the 2 seater and we noticed during the repair that extra staples were placed underneath for extra support/strength. Given this has happened twice in 12 months could we please have this item repaired plus could we have the springs reinforced with extra staples in the 2-seater as well. Also could the same be done with sales order 416-816322 the 3-seater 62582 and single seater 62580 ( yes another single seater) so we don’t have to call you down the track? Also on this sales order 416-89975 the stitching has come out of the 2 seater and we would like this fixed as well.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 INT2 - INTERNAL - Pocket Springs  Seat Foam  Zig Zag Springs  Webbing  Suspension $110.00 1 $110.00 QUOTE/REPORT - Report if required $20.00 1 $20.00,On inspection  the customer complained spring dropped in the single recliner and the stitching was broken on the RHF arm 3S.  Further inspection  the other zig zag springs were in working condition and screwed it back to fix the issue.   Called ACS to get approval of S2 to fix up the top stitching.  Job done. Revised cost to $270,2020-02-28 16:44:21,Finalised_technician,Zig Zag Springs,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Robert Abbott,2
Benowa,BE,South QLD,77958,2019-02-14,Sarah,Gunn,mail.sarahgunn@gmail.com,0421829422,2020-02-07 19:18:43,LIGHT GREY - PHOEBE - 3 Seater Chaise,4217,576740001,549520,Over the last 2 days the fabric on the arm of the chase section of the couch has begun to sag inwards quite dramatically - I have measured it and it is approximately 5-6cm indented compared to the edge of the arm rest. I believe that generally leaning on the sofa may have caused it to weaken the fabric however do not believe this to be general wear and tear for an arm rest/sofa especially within 12 months of purchase. It may look like shadowing in the photos however is a concave indent in the arm rest section of the chase.,90.00,Chaise armrest section inside arm fabric has become soft Lounge was in main living area of small apartment some surface fabric stains,We inspected inside the armrest the best we could due to the construction there was only about a 5cm gap so we could not see much and could not even get a hand in to feel. From what we could see the thin cardboard frame that gives the inside of the arm shape has bowed inwards along the length of the armrest. The board has foam glued to it and this is why the fabric is loose and soft on this area. There is no access to this point to be able to repair this arm as the timber frame is fully attached to the chaise base and back and the fabric is upholstered over the whole arm and backrest and the armrest base is shaped. We have put manufacturing due to the fact we can't see enough to know if there is a reason this has happened however it could be from external force.,2020-02-28 16:45:52,Finalised_technician,Frame,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Richelle Suna,2
Mackay,MK,North QLD,78010,2013-03-03,Christine,Cahill,pccahill@bigpond.net.au,0421272976,2020-02-08 17:14:57,PRADO - BRUSSELS - 3 Seater with 2 Inbuilt Recliner and 2 Recliners,4740,474880002,250269,Foot rest will not extend when someone is sitting in the chair.  Will only extend when no weight is on the chair.,170.00,The customer had a concern with the single recliner not working properly. The footrest would only extend partially. Upon inspection it seemed the mechanism had dropped and was catching as it reclined.,To repair this  the faulty mech was removed from the base of the recliner by removing all the retaining screws  then a new mechanism was installed and screwed back in place. Once completed the backrest was reattached and the lounge was tested. It was fully operational. The customer was happy with the repair,2020-02-28 16:47:33,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Robert Abbott,2
Helensvale,HE,South QLD,78012,2019-03-25,Rachael,Ashcroft,rachael.ashcroft99@gmail.com,0423944524,2020-02-08 17:19:30,DARK GREY - SPARTACUS - Corner Lounge,4209,512030004,443962,Both sets of recliners are on a complete tilt/lean. One of the recliner sets is also very hard to close the recliner once it is opened and in the middle is separating leaving a large gap.,90.00,LHF mechanism on 2 seater and the LHF mechanism on 3 seater have both bent. Will need to order and replace both mechs. On the 3 seater you can feel the springs on both seats and the foam is sagging in the middle. Will need to fully replace 2x seat foams.,Customer to receive refund. Closing job.,2020-02-28 14:56:23,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Robert Abbott,Natalie Mitchell,2
Shepparton,SN,VIC,78023,2016-12-26,ursula,mccubbin,adrian.mccubbin06@bigpond.com,,2020-02-08 19:18:43,CHOCOLATE - SPARTACUS - Corner Lounge,3630,512030001,406515,steel frame bent and broken will not retract leg rest cushion seat out of alignment and uneven,300.00,The footrest on the LAF recliner piece on the 3S sofa & LAF recliner piece on the 2S sofa  wouldn't open correctly. I inspected underneath & noticed the mechanisms were broken. It appears the mechanisms were bent & overtime they eventually snapped.,I replaced the two broken mechanisms with new ones.  ID label: 201501279,2020-02-28 16:48:42,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Robert Abbott,Michaela Nicholson,2
Prospect,PT,NSW Metro,78025,2017-09-04,Pearl,Depoma,pearld83@hotmail.com,0426487784,2020-02-08 20:52:18,LIGHT GREY - MONIKA - Fabric Corner Lounge with Chaise,2767,588230002,449360,The wooden base in the lounge makes a cracking sound when you sit down. The whole lounge has changed colour and no longer looks like the display lounge in store. The cushions for back support have lost shape and in the corner part of the chaise the cushions have bent and now lean over and become bulky and uncomfortable. The whole lounge continusly gets fluff balls on it as shown in the photos. The seats sink in especially the corner chaise part. I was going to pay for professional dry cleaner to freshen the colour back up but don’t want to waste my money if I can go through warranty. I have to use a battery fluff ball machine atleast once every couple of months to keep the lounge smooth and I am sick of the constant up keep. Now the seats sink in it’s no longer a comfortable lounge. I waited 11 weeks for this lounge when I purchased it. For the price I paid  I would expect the lounge to last longer. I want it fixed or replaced. Seat cushions cannot be removed to show the damage under,90.00,- Attended customers residence to perform report. - Customer has multiple complaints. - Creaking - customer said lounge has creaked three times  did not creak when I was present however did find three out of four legs were loose. - Pilling - lounge was pilling. Customer has been using a pill removing machine. Normal Wear and Tear. - Seat Backs - customer complaining they have lost shape  seat backs are in good condition no defect. - Seat Bases - Corner and both seats either side of corner the seat bases have softened and you can feel the wooden frame when seated  no damage underneath or structurally. Seat base has softened significantly  the foam around the pocket springs have softened significantly but pocket springs have remained firm  this is causing the seat bases to be very uncomfortable. - Likely Cause - Manufacturing.,- Legs need to be tightened. - Pilling requires no action as customer is already using depilling machine. - Seat backs require no action. - Only way to fix seat base issue is to replace the seat bases.  NOTE  Have added repair costs to quote for review. Thank you.,2020-02-28 16:49:44,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Robert Abbott,Robert Abbott,2
Oxley,OX,South QLD,78041,2016-04-14,Rajinder,Anand,sinratanand02@gmail.con,0410406284,2020-02-09 10:39:40,BLACK - COLIN - 2 Seater Sofa,4077,534530001,389185,The sofa’s hand rest is the issue,240.00,2 seater RHF armrest filling is very thin and compressed.  Dust cover under lounge crumbling to bits. Lounge in good clean condition.  Nil po label present.,Booster foam fitted under loose fill in RHF armrest. New dust cover installed.,2020-02-28 16:50:16,Finalised_technician,Filling - Soft Fill,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Robert Abbott,2
Oxley,OX,South QLD,78065,2018-12-20,Nancy,Holdsworth,nancylou@bigpond.com,0438690661,2020-02-09 14:20:05,GREY - JAXON - 3 Seater Sofa,4340,563770001,462299,The right hand side recliner (when sitting on it) of the 3 seater lounge3 is not working  when you use the side button/lever to recline it doesn't recline nothing happens.  It seems the cable to do the recline is broken as per picture provided.,110.00,Broken trigger clip  causing the recliner no to open or clip in to mech,Replaced trigger,2020-02-28 16:51:14,Finalised_technician,Trigger/Cable,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Robert Abbott,Robert Abbott,2
Bundaberg,BG,South QLD,78079,2019-10-02,Tina,Boardman,tinaboardman@live.com.au,0409274201,2020-02-09 16:31:57,CHARCOAL - SENTINAL - 2 Seater,4655,625780001,558069,Area under leg rest has inner foam padding exposed and breaking away.  As-a-result  as the recliner closes it puckers up and does not close neatly.  This is due to a manufacturing fault as the zipper has no slider and is unable to be zipped up.,180.00,Right side of LHF recliner on the 3 seater unit  the zipper had come off its track and the foam was falling out.,As customer would never need access to this foam  we told him we could re-stitch it back together. He said he was happy with this  we did so and re-stitched the two sides back together. Repair complete,2020-02-28 16:54:52,Finalised_technician,Zipper,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Robert Abbott,Robert Abbott,2
Morayfield,MF,South QLD,78104,2013-08-09,Judy,Cooper,judygcooper@bigpond.com,0418397643,2020-02-10 09:25:14,BLACK - EXCELLENCE - Corner Suite,4551,421660001,902645,I can’t get a photo of the damage as it seems to be under the cover but the small piece of foam on the floor is what we find regularly under the recliner. The cushioning on the recliner seems to have collapsed on one side.,650.00,Issue 1 .. the foam on the LF side of the stand alone recliner is very soft on the LF side in comparison to the Rf side as a result you feel like you are sitting on a slope. To repair would need to rebuild the whole seat cushioning. with new foams. Issue 2 .. the fabric under the knee roll has rubbed along the edge of the timber of the footrest creating a hole in both the fabric and the foam .. the foam will need to be replaced and a new piece of fabric sewn into the kneeroll.,Dismantle the seat- 1 side of the PS module has 4 ps totally missing. Nowhere for them to go so must have been missing since manufacturing. Removed and rebuilt with new foams.  Repair knee roll foam with new foam. Reassemble all and delivery to customer. Reassemble recliner back into place,2020-02-28 16:57:48,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Robert Abbott,Robert Abbott,2
Cairns,CN,North QLD,78125,2018-11-24,Nicol,Braico,nicky91@outlook.com.au,0422107974,2020-02-10 10:37:48,DARK GREY - SPARTACUS - 3 Seater Sofa,4869,512010004,409737,Hi my name is Nicole just enquiring about my 3 Seater recliners one side not sitting right & is lower to the ground paired to the other side & when releasing the recliner out it sometimes grips on the fabric aswell. We are unsure what caused the problem. Please contact me to discus further. Thank you,170.00,RHF recliner mech on 2STR has bent extending arms,Removed and replaced RHF mech.  Tested and working,2020-02-28 16:59:09,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Robert Abbott,2
Auburn,AN,NSW Metro,78138,2019-06-25,Carlea,Calder,Calderc@missionaustralia.com.au,0425244255,2020-02-10 11:39:15,LIGHT GREY - BRIGETTE - 3 Seater Sofa,2770,633870001,937000,This is the second lounge that has had a faulty button. The original lounge was replaced in November 2019,160.00,- Attended customers residence to repair buttons. - Button that was affected was sixth from LHF at the front  button was loose  this was because string attached to button wasn't secured to frame correctly. - I assessed all other buttons and found no other buttons were about to break or at risk of breaking. - Likely Cause - Manufacturing. - Lounge was in clean condition.,- Attached string to frame and secured button in place. All fixed.,2020-02-28 16:59:40,Finalised_technician,Buttons,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Robert Abbott,Brenda Stewart,2
Tweed Heads,TH,NSW,78146,2019-10-25,Michael,Werts,michael.werts@icloud.com,0401634355,2020-02-10 13:04:56,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,4218,643590001,276099,One recliner (left hand side when sitting on the chair) has stopped working. It will occasionally allow the leg rest to be raised and then will stop working and not lower the leg rest (or straighten the back recliner).  The headrest adjustment continues to work ok. I have checked that all cables are plugged in and there are no loose connections.,170.00,RHF recliner on 3 seater legrest not working. Lounge in good condition Apologies for limited photos as had issue with iPad at the time,Inspected all cables and buttons and all seemed fine but motor was dead. Fitted new motor and all working fine now.,2020-02-28 17:00:05,Finalised_technician,Motor,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Robert Abbott,2
Oxley,OX,South QLD,78151,2019-02-06,Martha,Atkinson,marzimarf@hotmail.com,0410330391,2020-02-10 13:41:19,DARK GREY - ATTICUS - Recliner,4300,628800001,426925,The chair will no longer slide into the reclining position. When it is shoved into reclining position it is very difficult to get back into upright position. The foot rest part seems to get jammed.,170.00,Bent mech on the single recliner  causing the mech to clash on the feet rails,Replaced mech,2020-02-28 17:01:39,Finalised_technician,Mechanism,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Robert Abbott,Robert Abbott,2
Prospect,PT,NSW Metro,78160,2020-01-11,Veronica,Nelson,xavier.calvin@gmail.com,0431809685,2020-02-10 14:34:53,DARK GREY - MAYSON - Corner Lounge,2176,664840001,488169,CSC lodging claim for customer  previous claim 77231. item is new and cm wants a tech,160.00,Issue description CSC lodging claim for customer  previous claim 77231. item is new and cm wants a tech  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 S2 - STITCHING - up to 15cm approx  buttons $70.00 1 $70.00 Total: $160.00,On inspection  the customer complained seams undone on the chaise.  Further inspection  the threads were broken and stitched the seams back to the satisfaction of the customer.  Job done.,2020-02-28 17:03:56,Finalised_technician,Stitching,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Mahnaz Reza,2
Knoxfield,KD,VIC,78169,2019-03-01,Jarrad,Sloan,j_rodsloan@live.com.au,0421578378,2020-02-10 15:40:58,CHARCOAL - CHASER - Recliner,3160,510660002,103239,As I was reclining back to full recline a bolt has broken through the timber that supports the backrest and is now faulty  the backrest is crooked and cannot be reclined,200.00,Single rocker chair has a loose backrest as kd bracket bolt has broken through ply side  lounge in excellent condition.,Added extra ply to side  fitted kd bracket back and was secure.,2020-02-28 17:06:26,Finalised_technician,Frame,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Brenda Stewart,2
West Gosford,WD,NSW Metro,78174,2018-01-30,Justin,Wilson,wilsandjuddy@hotmail.com,0433333301,2020-02-10 16:20:39,CHARCOAL - CRESSIDA - 3 Seater,2259,594230001,663673,The right hand power point doesn’t work at all and the cover doesn’t engage into the closing position anymore. Feels like something is stopping it from inside,130.00,Customer had reported a faulty charging console  On inspection I checked the sockets and the RHF one was inoperable.,I removed the existing console and replaced it with a new one. I checked both mains sockets and USB ports  all working OK.,2020-02-28 17:07:28,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Robert Abbott,Stacey Allen,2
Mackay,MK,North QLD,78184,2018-06-21,Larissa,Hona,larissahona@ymail.com,0452271949,2020-02-10 17:08:18,LIGHT GREY - SPARTACUS - Corner Lounge,4740,512030003,357924,The couch when opened out is on a lean on the left hand side and you sink to this side when you are on it making it uncomfortable. It also pops open on it’s own sometimes when laying on it.,170.00,The customer had a concern with the recliner not working properly on their LHF recliner. Upon inspection it seemed the mechanism had dropped and was catching as it reclined.,To repair this  the faulty mech was removed from the base by taking out the retaining bolts. The mech was then taken outside so a new one could be constructed.  Once built the new mech was attached to the frame and the backrest clipped back on. The lounge was tested and was fully operational. The customer was happy with the repair,2020-02-28 17:08:11,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Robert Abbott,2
Morayfield,MF,South QLD,78250,2018-03-13,Vanessa,BOYES,nez.za@live.com.au,0407979894,2020-02-11 12:34:23,BLACK - MILLENNIA - 3 Seater Sofa,4551,579010001,991717,2 springs under the right hand seat have sprung out of place and through the material under the chair,230.00,Issue 1. 2x no sag springs are no longer attached to the recliner (LF 3erer ). Dust cover over is torn   Issue 2.. the open light on the RF cup holder with switches no longer illuminates,Rework and refit the no sag springs back into place and repair the dust cover  Replaced the RF cup holder with switches and check operation,2020-02-28 17:10:01,Finalised_technician,Zig Zag Springs,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Robert Abbott,Mahmoud Jeblawi,2
Rockhampton,RK,North QLD,78251,2016-05-31,Robert,Wills,bob.wills65@gmail.com,0408411443,2020-02-11 12:35:33,GRAPHITE - ZAVIER - Recliner,4703,547290001,317852,Cannot recline chair.  Trigger mechanism inside chair must be broken,140.00,The  trigger had snapped on this single recliner and there was a loose thread to repair.,We replaced the trigger with a new one and then rethreaded the trailing thread back into the internals of the armrest for the customer as she was concerned it would come undone. Repairs completed and customer is happy,2020-02-28 17:10:40,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Robert Abbott,Mahmoud Jeblawi,2
Cannington,CT,WA,78284,2018-06-28,Tamara,Goode,tamaragoode@me.com,0419592436,2020-02-11 16:10:43,BLACK - ELEANOR - Modular Armless Chair,6108,588990002,508094,The threading has unravelled on one section of the couch  I believe it may have been faulty stitching as it has not happened with any other sections of the couch and has not had any more wear and tear than the other sections of couch.,160.00,The top stitching on the front no arm seat has come lose,Hand stitching the affected areas,2020-02-28 17:22:47,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Robert Abbott,Mahmoud Jeblawi,2
Bankstown,BN,NSW Metro,78306,2017-05-22,Biljana,Josevski,josevski@yahoo.com.au,0411064236,2020-02-12 06:19:34,BLACK - THEODORE - Corner Lounge,2224,578770001,872705,The  left side recliner has sunk the springs are loose it’s like sitting in a hole the rest are good it’s only this one seat.,221.00,The RHF reclining seat cushion has significantly compressed resulting in an uncomfortable seat for the customer. This is a manufacturing issue that can be repaired onsite.,High density foam was inserted between the existing zig zag springs  pocket springs and foam resolving the issue. The customer tried the RHF seat and is happy with the result no further action required.,2020-02-28 17:23:59,Finalised_technician,Pocket Springs,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Robert Abbott,Marie Pollock,2
Bankstown,BN,NSW Metro,78326,2015-08-15,John,Marshall,Robert.Marshall1995@outlook.com.au,0419636339,2020-02-12 11:08:49,BLACK - DALI - Electric Recliner,2168,527470001,836975,On inspection when i have looked at the lounge in question it is  Lean to one side and is not level we believe someting is wrong with the lounge,170.00,Issue description On inspection when i have looked at the lounge in question it is Lean to one side and is not level we believe someting is wrong with the lounge  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $170.00,On inspection  the customer complained the recliner was tilted.  Further inspection  the mech was bent and replaced it to the satisfaction of the customer.  Job done.,2020-02-28 17:25:41,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Marie Pollock,2
Maroochydore,MR,South QLD,78332,2018-03-06,Kathryn,Edwards,skcnh05@gmail.com,0447240447,2020-02-12 11:50:16,LIGHT GREY - SALOON - Recliner,4555,583600001,812039,Padding is compacted in both arm rests. Arm rests also make a squeaking noise.,0.00,Both arms hav no fill support inside them. The fill has flattened so much it’s is almost fabric over the timber frame only. To repair would need total repack of both arms  original packing is nothing left to resurrect,Combiner the request with job 78333,2020-02-28 17:28:23,Finalised_technician,Filling - Soft Fill,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Robert Abbott,Marie Pollock,2
Campbellfield,CF,VIC,78345,2019-02-22,Michelle,Buchanan,michelbu@bigpond.net.au,0417180362,2020-02-12 13:06:58,BEIGE - OPTIMUS - 2 Seater Sofa,3059,625810002,604727,I believe it is poor workmanship on making this recliner as it has hardly been used. The springs are attached with staples and are not on this.  I purchased a Jefferson winged chair as well this was replaced due to the stitching not being finished correctly we are unable to sit on this as one of the legs doesn’t screw correctly I also would like this accessed as well kind regards Michelle,130.00,Customer complained that they noticed that zig zag springs has come out and the seat is sagging on the LHF recliner of the 2 seater lounge.  On inspection I have found out that the nails holding the ekay clips has come out which has caused the damage.  Likely cause manufacturer.  2. Customer had another lounge in the different room. Customer complained that the single seat of the 7 seater lounge is not stable on the ground and the leg is wobbly.  The LHF leg of the seat feel wobbly.  On inspection I have found out that the leg was not installed properly and bit loose which was causing the issue.  As per the customer this is how they received it  so the issue may have happened during the transportation or at storage warehouse. Likely cause manufacturer.,1. I have screwed zig zag springs back in the frame. All fixed. Customer happy.  2. I have tighten the legs . All fixed customer happy.,2020-02-28 17:31:42,Finalised_technician,Zig Zag Springs,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Robert Abbott,Jackie Moyle,2
Nunawading,NW,VIC,78356,2014-07-29,Rachel,Gurney,barnes.rachel.r@edumail.vic.gov.au,0402616264,2020-02-12 14:06:50,CHARCOAL - SEATTLE - Fabric Corner Lounge Suite,3753,457870002,196349,I'm not to sure what has caused the problem but it sounds as if the springs have gone on every single couch... It creaks when you sit down and move in general. I can't take a photo of it but do have a video if that's helpful?  It has been going on for as long as I can remember but due to family circumstances  I have not been able to persue it earlier (please see supporting documentation. Father spending months in ICU and passing away two weeks ago),420.00,The customer pointed out that the springs were squeaking on all her sofa seats. 5 in total. The squeaking was coming from he metal clips that hold the springs,All of the zig zag spring holder were oiled onsite,2020-02-28 14:41:11,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Vaishnavi Ravichandran,2
Campbellfield,CF,VIC,78398,2017-01-29,Alira,Howard-Wright,alirawright23@gmail.com,0418997487,2020-02-13 08:10:36,CHARCOAL - SPARTACUS - Corner Lounge,3658,512030002,560558,The recliner is leaning more on one side than it should be as the photo clearly states. This hasn't happened over time and is not general wear and tear. This limits using the recliner as it feels unstable.,232.00,Replacement of bent recliner mechanism onsite,Replacement of bent recliner mechanism on site,2020-02-28 14:45:21,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Leigh Gerry,2
Nunawading,NW,VIC,78399,2018-09-17,Jasmin,Kearney,jasminkearney.93@hotmail.com,0406645390,2020-02-13 08:38:18,DARK GREY - SPARTACUS - 3 Seater Sofa,3152,512010004,300961,You can feel the springs underneath the seat cushion. Where the seem is on the seat,200.00,RHF seat has collapsed foam around pocket springs and they be felt through the seat top  other in excellent condition.,replaced pocket spring cell and foam as supplied,2020-02-28 17:47:01,Finalised_technician,Foam,External Force,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Leigh Gerry,2
Springwood,SW,South QLD,78415,2018-09-27,Sharnna,McLucas,babylily23@live.com.au,0419940855,2020-02-13 10:53:36,LIGHT GREY - SPARTACUS - Corner Lounge,4123,512030003,225052,The Lounge Is dirty however that is not the problem our problem with the couch is that the single recliner on the end Leens to the right when you sit on it the padding in the arms of disintegrating in the springs on the double recliner are poking up when you sit down on it.,350.00,On inspection; 1 The lhf recliner of the two seater  the mech is bent and making the backrest lean to the left . The brackets of the backrest of the same recliner loose. 2 The backrest of the non recliner on the rhf  the backrest on the lean caused by the brackets that the backrest fit into were very loose. 3 The pocket springs on the lhf recliner of the other two seater popped out. 4 The padding in the armrest  the dacron inside has compacted a little. The lounge suite needs a good clean.,Inspection and report; 1 Removed mech from rhf recliner and fitted new one. 2 Removed the broken pocket springs from lhf recliner and fitted new pocket springs and foam. 3 Fixed the brackets of the non recliner and the brackets of the backrests. 4 The padding in the armrests are basically due to compaction and normal wear and tear. Cm very happy with job.,2020-02-28 17:49:28,Finalised_technician,Mechanism,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Robert Abbott,Richelle Suna,2
Benowa,BE,South QLD,78424,2019-08-15,Jason,Bebrouth,jays_b@me.com,0480138510,2020-02-13 11:40:20,GREY - BONZA - 3 Seater Sofa with Chaise,4220,515120002,559685,My warranty concern is related to the middle cushion and or cushioning.  When I sit on the far edge it is a firm support with the usual amount of give when you sit on it  the aide with the chaise is similar to this but because the chaise is slightly a different height it’s not the same (not my concern): When you sit in the middle of my couch it sinks down noticeably and I don’t feel my lower back is being supported nor is it how either of the sides are when sitting down.  This also is not how the couch is or feels in the store either. Finally when this couch arrived the middle seat felt as firm as the side seats. My usual spot is actually the chaise so I don’t feel I have “over used or favoured” the middle seat (the chaise I have used more).  This is my second issue I have raised with my couch. I feel the build quality of this particular couch is not up to your usual standards and the delivery of it was roughly handled by the guys. CUSHION PHOTO FROM LIVE CHAT - SEE NOTES,90.00,Issue 1: Middle seat section has overly softened in a line across the centre of the cushion. It looks like it has been folded in half. I beleive this is due to the tight compression when packaged and possible bending during transport. Customer stated that the cushion was wrapped very tightly when delivered  please see photo he has provided. Issue 2: Chase arm rest frame top section needs to be refastened due to clicking noise.,Issue 1: Need to replace foam Issue 2: Need to refasten chase arm rest frame top section.,2020-02-28 17:50:57,Finalised_technician,Foam,Transport,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Robert Abbott,Kaitlin Evans,2
Virginia,VI,South QLD,78428,2019-10-22,Matt,Taylor,cs7534@gmail.com,0448160199,2020-02-13 11:50:31,CHARCOAL - SENTINAL - Electric Recliner,4035,625770001,533322,When chair is fully reclined it is unstable  it leans to the front left and wobbles.,170.00,Single seat recliner when reclined the chair tilts side to side from rear left corner to front right corner. The mech arms were bent and drooped with about 50mm difference when reclined. When in full seated position there was no issues.,Recliner removed and replaced with new resolving the issues. customer happy with the outcome.,2020-02-28 17:51:55,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Robert Abbott,Richelle Suna,2
Casula,CL,NSW Metro,78439,2018-09-08,Santosh Kumar,Canchipuram Sudeesh,santosh789@hotmail.com,0478065830,2020-02-13 12:53:09,CHARCOAL - SENTINAL - 2 Seater,2171,625780001,813286,The blue LED lights are not working.,190.00,Issue description The blue LED lights are not working.  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 E1 - ELECTRICS - Motors $60.00 1 $60.00 INT3 LED Transformer $40.00 1 $40.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $190.00,On inspection  the customer complained that LED light was not working on the 2S and the backrest of LHF 3S was not working.  Further inspection  one of the 4 wired LED transformer was broken and replaced a new one to fix the issue. I'd added a lead connector to fix the issue on the 3S (free of charge).  Please note that motor was working and everything was in working condition again.  Job done. Revised cost to $130,2020-02-28 17:52:43,Finalised_technician,Fasteners/Connectors,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,Robert Abbott,Raewyn Christison,2
Helensvale,HE,South QLD,78518,2016-12-26,Rene,Taylor,oyyouno@hotmail.com,0416480814,2020-02-14 14:21:05,CHARCOAL - SPARTACUS - 3 Seater Sofa,4209,512010001,383380,When we pull Out the sofa the pull out part will not pull out properly  it is now un even!,170.00,RHF mechanism on 3 seater was bent  causing the mech to rub.,Have replaced 1x mech. Job is complete.,2020-02-28 14:51:19,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Robert Abbott,Richelle Suna,2
Glendale,WY,NSW Metro,78575,2019-08-18,Janelle,Schaefer,janelle1567@hotmail.com,0410692157,2020-02-15 12:36:45,DARK GREY - SPARTACUS - 3 Seater Sofa,2298,512010004,803778,It feels like wire/spring has protruded through the foam inside the lounge. It hasn’t broken through the fabric. It is in the crease that goes across the lounge not down the lounge.,200.00,The customer reported that the foam & springs on the LHF recliner were poking through the cover. This is due to the foam casing around the pocket springs separating and rolling over the front edge of the frame due to normal use.,Replaced the pocket springs and foam casing with new supplied by Amart. Customer is happy   Lounge is in great condition,2020-02-28 17:58:18,Finalised_technician,Foam,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Robert Abbott,Jackie Moyle,2
Waurn Ponds,WS,VIC,78577,2019-08-03,Chris,Gough,goughex@bigpond.net.au,0474644728,2020-02-15 12:52:02,LIGHT GREY - SALOON - Recliner,3328,583600001,845349,Spring has popped out.. Cause faulty,130.00,Customer concerned about how the front of the seat was sagging  upon further inspection it showed that there was a zigzag spring clip broken. It would appear that the industrial staple used had not been correctly shot into the frame. This is a manufacturing issue,Repaired with new clip  did not need to remove the mechanism in this instance  so no adjustment to the quote will be required,2020-02-28 19:07:42,Finalised_technician,Zig Zag Springs,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Robert Abbott,Richelle Suna,2
Benowa,BE,South QLD,78590,2019-08-23,Rod,Clark,clarkeking2000@hotmail.com,0412113544,2020-02-15 14:26:30,LIGHT GREY - NIXON - 4 Seater Sofa with Chaise,4226,337650008,560133,Stitching is starting to come undone  More noticeable when sitting on the sofa,160.00,Chaise end of lounge the stitching had broken approx 5cm. the black fabric underneath was still holding fine. Lounge clean and tidy in main living room,Hand stitched with upholstery thread  I stitched about 15cm to make sure it went further each side to hold together - this is a very high tension area so if this doesn't hold will need cut and sew. got wife to check and she was happy I explained that there was black fabric stitched behind and this was holding in place that the other stitching was just a secondary stitching.,2020-02-28 17:59:44,Finalised_technician,Stitching,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Richelle Suna,2
Benowa,BE,South QLD,78630,2020-02-03,Matthew,Conroy,mattyconroy00@gmail.com,0421979160,2020-02-16 10:50:13,STEEL - ROWAN - Recliner,4211,587490001,569391,Recliner Chair. Issue with the item is the the right clip the connects the upright part to the base doesn’t click in and will show in the photos. Just buggered and won’t stop squeaking.,130.00,On inspection the customer wasn’t present . A friend showed me the chair I found one of the clips on the kd bracket was loose . I repaired by tightening the clip and kd brackets I tested the chair and all seemed fine,job done,2020-02-28 19:01:09,Finalised_technician,KD Brackets,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Robert Abbott,Angela Hyde,2
Benowa,BE,South QLD,78714,2019-03-28,Emma,KInnear,mspisces@gmail.com,0468306675,2020-02-17 10:32:37,ICE - ZZZ SAMPLES,4216,633770001,551711,the zipper is broken ,0.00,,,2020-02-28 11:11:10,Discount to Keep,,,,,,,Michaela Nicholson,,3
Lawnton,LA,South QLD,78723,2018-01-30,Troy,Window,windowtroy@yahoo.com.au,0404475014,2020-02-17 11:07:33,CHARCOAL - CRESSIDA - 3 Seater,4503,594230001,309329,Faulty product from the beginning  arm rest doesn’t close straight  2 out of 6 lights in cup holder don’t work  leg rest doesn’t go in properly  springs are broken  usb/ power point doesn’t close  frame is twisted which has been fixed previously.,560.00,Multiple issues with this suite.  1- Seat cushion making a clunking noise when reclining on RHF recliner of three seater suite. Zigzag spring has detached from main frame. Staples fastening saddle clip have pulled out from repetitive seated weight.  2- Same recliner seated area leans to one side and footrest will not fully close. Mechanism arm has collapsed. Weight rating for mechanism may not be suitable for customer’s weight.  3- Two control lights not working on RHF cup holder control button of three seater suite. Faulty part.  4- Lid to the docking station will not close on the console of three seater suite. Lid is warped. Unable to determine cause of damage.  5- RHF console lid has a lot of sideways movement. Plywood frame in lid is fractured and does not allow fastening screws the attache the console lid hinge.   Overall condition of the suite has many problems in it’s functionality.   PO Number: 060-2980432,Quote to repair: Call out Fee $70.00.  1- Reattach all zigzag springs with screws fastening saddle clips - Internal 2 $110.00  2- Replace mechanism - Motion 2 - $80.00  3- Replace Cup Holder Control Button - Internal 3 - $40.00  4- Replace Docking Station - Electric 1 - $60.00 and 5- Replace console lid frame with solid timber and reassemble - Internal 1 - $110.00. Total quote to repair excluding GST $470.00.   Suites weight rating may not be suitable for customer’s weight.   Store to Action.  27/02  Repaired as quoted and added two bands of webbing to RHF recliner seat base. Customer satisfied with repair.,2020-02-28 18:27:06,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Robert Abbott,Richelle Suna,2
Logan Central,LC,South QLD,78749,2017-06-18,Amanda,Hunter,mandajade1987@gmail.com,0466317678,2020-02-17 13:41:03,COFFEE - RUMPUS - Corner Lounge with Chaise,4740,417080002,318940,Stitching has come undone or is starting to come undone.,160.00,The customer had a concern with some stitching letting go on the RHF edge of the seat cushion on the armless unit to the right of the corner unit. Upon inspection it seemed the stitching had broken and opened up to reveal the cushion. It was noted that the hemmed edge of the cushion had a small tear in it. Because of this tear  I was not able to follow the original stitch line over this area  as it would have left a small opening  where it would most likely continue to tear from,To sew over this area  I had to thread the needle in the unbroken material below the tear. This was done for strength. As it would not have the original finish on the seam  I asked the customer if they were happy with that. To which they both replied that they were happy to have the area stitched up as strong as possible. So after tying off the broken thread ends  I used a double thread  double needle technique to sew the cushion back together. Once the cushion was sewn together  the thread was tied off  then the ends were hidden. The customer was happy with the  repair.,2020-02-28 18:30:03,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Robert Abbott,Tammy Edge,2
Cairns,CN,North QLD,78753,2018-03-23,Kylie,Leotta,rikki_1970@hotmail.com,0438776109,2020-02-17 14:21:22,PURE WHITE - MARISSA - 3 Seater Sofa,4869,548490002,394489,The Lounge creaked on the left hand side each time anyone sat on it from the time we received it. I looked but couldn’t see anything wrong. But noted it.  I was lying on our rug yesterday and saw the bottom  of the lounge had dropped on the left hand side underneath and decided to report the issue to Amart warranty section today. It is not the same as the other side of the lounge and has definitely dropped significantly.,200.00,RHF arm on 3STR - frame has pulled out as only nailed - rail on bottom of arm frame,Removed arm and nails. Glued and screwed back into position. Added extra frame support glued and screwed. Reassembled,2020-02-28 18:30:51,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Robert Abbott,Richelle Suna,2
South Morang,SG,VIC,78756,2019-12-30,Chris,Hawkins,Chawk7@hotmail.com,0488497228,2020-02-17 15:14:51,DARK GREY - SPARTACUS - Corner Lounge,3083,512030004,830921,I sat on couch recliner yesterday for the first time. When I put the recliner up I heard a loud noise and noticed the reclining part was on an angle as per photo,170.00,Replaced bent LH mechnism,Replaced bent LH mechnaism,2020-02-28 14:30:40,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Robert Abbott,2
Virginia,VI,South QLD,78761,2015-10-18,Jeanne,Meyn,jeanne.mmeyn@icloud.com,0404076490,2020-02-17 15:49:24,BLACK - MICHELIN - Leather Corner Lounge,4051,533300001,434708,This sofa has had problems before and the technician has been out and changed a part earlier when this happened.  In mid Dec before we left on holidays when we pressed the sofa button it would not extend  We moved the sofa to see if the wire had come out of the plug point but it was fine. Even Checked the plug to another power point but it still did not work and is still not working,130.00,Front left recliner to the couch would not function when pushing on the touch buttons. Control switch box faulty,Removed and replaced faulty switch box and replaced with new.,2020-02-28 18:31:23,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Robert Abbott,Robert Abbott,2
Preston,PN,VIC,78867,2016-07-25,Corey,Curtis,Coreynbrooke@hotmail.com,0411800177,2020-02-18 17:21:29,BLACK - CENTURIAL - 3 Seater Chaise,3081,547200001,4028097,Leather is delaminating again happened once before had it replaced,90.00,The customer pointed out that the two left hand seats were peeling and losing colour. She said the lounge has been replaced previously for the same issue. I asked the customer if she’s cleaned it with anything and she’s wiped it over a couple of times. I conducted a clean test and the lounge is very dirty. The peeling seems to be on the main used seats  it looks as though it’s in an area where someone lays accross the seats. There was a number of stains accross the lounge and I noticed a texta mark on one backrest,I beleive the peeling is occurring because of dirt  perspiration and body oil absorption into the leather. I beleive because of how dirty the lounge is regular maintence hasn’t been done.  I don’t have any reason to believe there is a manufacturing fault with the leather,2020-02-28 14:38:54,Finalised_technician,Peeling,Customer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Robert Abbott,Nicole Regester,2
Bundaberg,BG,South QLD,78882,2017-05-30,Sara,Salmond,sapullen@hotmail.com,0448913887,2020-02-19 07:37:56,BROWN - CHASER - Recliner,4670,510660001,526832,Part of the cover at the back of the chair has separated from the chair  leaving some sharp metal staples exposed. We have tried pushing them back in however they dont stay in for long so have become quite a hazard as we have a toddler and a baby who is learning to walk. We are unsure as to how this has happened,130.00,The tacking strip on back of 1x single recliner had come apart on the bottom  all the spikes had gone on different angles.,we straightened them and hammered tacking strip back into place.  Repair complete,2020-02-28 18:51:21,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Robert Abbott,Robert Abbott,2
Oxley,OX,South QLD,78888,2010-07-07,Mrs,Simke,mursim@bigpond.com,0410118371,2020-02-19 09:31:36,BLACK - ALICIA - 3 Seater + Recliner + Recliner,4061,384310003,241361,KAITLIN FROM CSC LODGED CLAIM ON ELDERLY CM BEHALF  Broken Trigger action on one recliner,110.00,Single recliner has broken trigger In clean and good condition.  Po B06018,New trigger installed.,2020-02-28 18:33:17,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Kaitlin Evans,2
Tingalpa,TA,South QLD,78914,2018-04-03,Tim,O'Loughlin,tjoloughlin18@hotmail.com,0407061340,2020-02-19 12:36:14,CHARCOAL - CRESSIDA - Electric Recliner,4171,594210001,804376,The recliner was in a reclined position when I tried to use the buttons on the control panel and nothing happened. I tried unplugging and  plugging it back in but no go. The lights on the  panel are very dim and flickering but do nothing now when pressed. Just looked again and no lights at all on the panel.,120.00,On inspection customer showed me that the single recliner is stuck open  on further inspection I found that the cup holder is damaged from water.,I can see that water has got onto the control box and damaged it  I have replaced the cup holder and the customer is happy,2020-02-28 18:34:11,Finalised_technician,Buttons,Customer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Robert Abbott,Kaitlin Evans,2
Oxley,OX,South QLD,78927,2019-05-23,Glenn,Mitchell,mandy25glenn@yahoo.com.au,0409279022,2020-02-19 14:02:31,BLACK - SAN MARCO - Leather Electric Recliner,4078,511280001,471976,One of the recliners became clunky to recline and lower the recliner then today it stops and makes a terrible sound when using the recliner. It got stuck trying to put the recliner down.,190.00,Single recliner will not operate due to stripped internal gear in motor. Mech makes a clunking sound when operated due to it touching the foot rail when actioned. Recliner in good and clean condition. PO 070-3091874,New motor fitted from tech stock. Spacers fitted to connections on the feet to raise the mech slightly of the footrail. Quote edited to reflect additional repair.,2020-02-28 18:33:44,Finalised_technician,Motor,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Robert Abbott,Richelle Suna,2
Cannington,CT,WA,78951,2017-04-23,Simone,Perkins,info@futurepools.com.au,0403051449,2020-02-19 17:25:30,LIGHT GREY - LOUISE - 2 Seater Sofa,6107,569240001,487239,The leg isn't staying into position and do not support the lounge.  I believe the screws have worn and don't support the square frame into the base of the lounge.  We have tried to rescrew the leg several times but each time it goes back.,0.00,,,2020-02-28 11:09:29,Reselect,,,,,,,Ben Stephens,,3
Port Macquarie,PM,NSW,79048,2018-02-10,Ian and,Fenton,Dancingsofttail@hotmail.com,0439434533,2020-02-21 08:56:39,CHARCOAL - CRESSIDA - 3 Seater,2446,594230001,166593,Recliner not working Lights on cup holders not working No electrics working,130.00,All electronics in 3 seater were not working.,Trouble shooters the issue to the LHF cupholder/button relay. Replaced the cupholder/button relay  all working now. Job completed.,2020-02-28 18:36:26,Finalised_technician,Trigger Button (Electric),Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Robert Abbott,Tammy Edge,2
Everton Park,EK,South QLD,79086,2020-01-07,Peter,Oost,poosty@optusnet.com.au,0413257999,2020-02-21 15:47:45,BLACK - LUCIANO - Corner Lounge with Electric Recliner,4520,642620001,102010,Uploading claim on behalf of the customer. Buttons/control panel hanging out of lounge,130.00,Recliner buttons protruding too far out and not mounted correctly  to the 2nd and 3rd seat from the left .  The face mounted buttons were hanging out too far where sharp edges of the plastic could be felt and could see daylight behind them.,Buttons remounted to 2 sections of the couch. They now sit firmer and recessed to the upholstery  .    Gap between couch is a bit tight but this is  the design.,2020-02-28 18:37:30,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Robert Abbott,Olwen Silversides,2
Auburn,AN,NSW Metro,79132,2018-02-21,Antonia,Rae,antoniapkcleaning@outlook.com,0426422443,2020-02-22 13:28:04,CHARCOAL - ORACLE - Corner Lounge with Chaise,2142,507230003,907138,The material has ripped from the seam. It’s very strange as it’s the least used part of the couch. I really don’t know how it’s happened. The rip is at the end of the daybed part. The end closes to the camera. Not the armrest piece of couch.,0.00,,,2020-02-28 08:23:21,Discount to Keep,,,,,,,Kesaia Tavake,,3
Moonah,MH,TAS,79154,2019-10-08,Jazmin,Capewell,jazmincapewell@hotmail.com,0416452923,2020-02-22 15:43:58,LIGHT GREY - KELLER - 3 Seater,7018,603570001,460238,When looking at the couch  the left hand side arm rest The plank of wood in it is cracked (when have only just noticed but can guarantee that it was like it when we received the couches) when you run your hand along the arm rest you can feel that there is a massive hole where the wood should be,0.00,,,2020-02-28 09:48:47,Changeover,,,,,,,Kesaia Tavake,,3
Knoxfield,KD,VIC,79191,2019-11-12,Con,Mavraganis,SLYWH1971@BIGPOND.COM,0401251798,2020-02-23 12:51:48,BLACK - OPTIMUS - 3 Seater Sofa,3156,625820001,109387,The zipper on the recliner won’t zip up it’s broken,180.00,RHF legroll has stitching coming apart and foam falling out  lounge in excellent condition.,Hand stitched seam back together.,2020-02-28 18:38:49,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Robert Abbott,Robert Abbott,2
Auburn,AN,NSW Metro,79196,2018-10-14,Varun,Anupam,varunanupam@gmail.com,0481234567,2020-02-23 13:43:34,TAUPE/ CHARCOAL - RIVA - Outdoor Lounge/ Dining Setting,2113,622110001,922813,As we removed the cushion covers to wash them and all the cushions inside and the lining on the cushions are falling apart as per the attached photos.  These cushions falling off so much that we are not able to put them back into the covers  We would like to request a replacement.,0.00,,,2020-02-28 13:17:19,Non Manufacturing,,,,,,,Kesaia Tavake,,3
Port Macquarie,PM,NSW,79233,2019-06-03,Alicia,McCall,amaccounts@hotmail.com,0428418830,2020-02-24 07:40:26,TAUPE - NOTTINGHAM - Dining Chair,2430,613370001,178349,Chairs Faulty -  one with collapsed timber bracing  three with seat padding deterioration and two with uneven legs .  Six chairs were part of a $5 100 purchase and were not expected to have this kind of quality.   All the other furniture purchased is still in great condition (As it should be  being only 8 months old  with no children or persons over 95kgs)  We would like to return all 6 chairs under warranty for a credit at the Port Macquarie store to replace with different make.,0.00,,,2020-02-28 12:32:52,Finalised_no_technician,,,,,,,Kesaia Tavake,,3
Tweed Heads,TH,NSW,79276,2016-05-13,Kerrie,Kelly,kelco65@bigpond.com,0427958397,2020-02-24 13:39:00,CAMEL - AURORA - Fabric Chaise,4221,534880001,214788,The lining seems to have come a drift of the underneath frame,0.00,,,2020-02-28 14:25:32,Non Manufacturing,,,,,,,Kesaia Tavake,,3
Benowa,BE,South QLD,79381,2014-02-04,Kim,Wemyss,mkwems@gmail.com,0412380602,2020-02-25 13:39:54,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,4218,435340001,404176,3 out of 4  of these are not working  my husband has already purchased one 12 months ago  not realizing we still had warranty on our lounge.. I have phoned amart and have been told our lounge is still under warranty  so could I please have 3 of the part to fix the lever that reclines the chairs  Thankyou Kim,150.00,2 x single recliners and LHF recliner on 2 seater are not reclining. Lounges in main living area and are in good condition for their age,Replace all 3 broken cables/handles with new and now all working fine.,2020-02-28 18:45:17,Finalised_technician,Trigger/Cable,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Robert Abbott,Kaitlin Evans,2
