STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Bankstown,BN,NSW Metro,47742,2018-11-13,Athena,Kontos,athena.kontos@hotmail.com,0405294395,2019-01-14 18:24:35,Marlow 3 Seater Right Hand Facing Chaise,2207,53305,899966,We have had this lounge for roughly 6 weeks and its has never really clicked into position with the chaise not strong enough to connect. The lounge does not connect to the chaise.The clip does not click into position. It slides in & then once you sit on the lounge it slides apart.  On closer inspection it looks like clip (the teeth) is damaged and where its supposed to to click into it isnt working. The moment you slide it in and sit down the two pieces of furniture slide apart. Please investigate as we have a chaise lounge that now sits in 2 separate pieces as opposed to a chaise.,130.00,The teeth on the plastic alligator clip on the chaise section were not holding onto the metal knob on the 2 seater section. This is a manufacturing issue.,I installed a new metal alligator clip.  All fixed  no further action required.,2019-04-18 13:33:11,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Vaishnavi Ravichandran,2
Townsville,TV,North QLD,50435,2018-09-24,Emily,Zagami,mrandmrsz@hotmail.com,0420908787,2019-02-16 16:51:37,Optimus 3 seater,4817,62582,362798,The blue lights that turn on when you press the button  no longer turn on. The recliner still works but not the lights. Just stopped working.,160.00,62582 Optimus  No category selection above for this issue.  1. LHF single recliner - 2 cupholders:   Cuphold lights turn on and off. The L.E.D lights go around the entire inside of the cups. When the lights are turned off  two small L.E.D diodes remain faintly on.,Cup holders removed and two new ones installed. However  the issue is still the same.  All cables and connections checked and no problems found with these. Both electric motors are working correctly. Electric trigger console / buttons working correctly.  While at the customer's home  I was doing a second service call on a 3STR with cupholder L.E.D issues as well (#49752). The lights will not turn on.  Amart to action  R/Q + E2 = 50,2019-04-18 13:42:40,Changeover,Cables/Leads (Electric),Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Natasha Smith,Brenda Stewart,2
Gepps Cross,GC,SA,51713,2018-01-10,Navneet,Kaur,navneetjagjit@yahoo.com,0426503194,2019-03-05 09:48:39,Spartacus 6 seatercorner suite,5084,51203,1027944,There are two issues 1. The recliner at one end of the lounge is broken so it cannot close. 2. The back of the seat on the the other end of lounge has got something wrong with one of its seams. It appears to have got undone or broken ?? Not sure   please refer to the picture.,500.00,Mech broken on lhf seat of 2.5s lounge.  Fly has started to come undone on the backrest of the 2s lounge. Called onsite as this needs to be pulled apart and sewn back together to repair. Approved for repair.,Replaced broken mech with new meck. I have taken the backrest back to the workshop for repairs.  UPDATE 18/4/19 returned to customers house to drop off the backrest that has had the flys resewn.,2019-04-18 19:18:51,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Toby Young,2
Coffs Harbour,CH,NSW,51736,2016-09-01,Kimberly,Squires,kimberly_squires@hotmail.com,0428391306,2019-03-05 12:17:38,Chaser corner lounge,2453,52749,207331,I believe these lounge is built very cheap  and it’s falling apart.   The insides/foam keep falling  and they keep braking. The recliner has a clunck when coming out and folding in  the foam is coming out the side  and also coming out underneath. One of the single seats has already been repaired and now the other is broken in the same spot (where the back goes into the seat) and also on the seat part. The foam is also moved down. The cup holder part of the lounge is also broken inside.  The chase part has also been fixed before as the foam inside has moved and has done it again.,160.00,Every seat and leg roll foam is compromised  every leg roll panel is compromised  incorporating three seats and chaise modules. The mechanism on the far LHF module is compressed and has begun to damage the vinyl on the armrest. The cupholder/centre console modules fabric on the LHF side has been worn down by the compromised mech to the left of it. This is also a crack in the frame behind the lid to the centre console. The backrest to the chaise seat has a frame issue  where the backrest is extremely loose. On one of the single seat nonreclining modules  the main timber support that the zig zag springs is compromised and the main plywood board on the LHF side is compromised.,Callout and report ONLY.,2019-04-18 13:01:15,Finalised_technician,Frame,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Mahnaz Reza,2
Beenleigh,BL,South QLD,51795,2019-01-03,Elizabeth,Lindley,elizabeth.m.lindley@gmail.com,0415525647,2019-03-05 21:37:49,Atticus Modular Right Hand Facing Chaise Dark Grey,4207,62879,125478,The internal support at the end of the chaise seems to have collapsed. No idea how it happened. We don't stand on the unit (the Amart employee I spoke to said this is commonly the cause of this breaking). also claim #53222 - Currently waiting on warranty claim for collapsed front of chaise. Now back of chaise is wobbling as well. Contacted technician in charge of claim 5195 but no response.,350.00,1. RHF chaise  front side seating rail had collapsed  staples failed to adequately fasten it to the outer timber frame. Zigzag springs also collapsed. Cm stated that they woke up one morning and sat down to find that it had collapsed.  2. RHF chaise  loose fasteners securing b/rest forks.  No clear signs of misuse  apart from the above issues  suite in fair condition at time of inspection.,Called CSC on site  Kaitlin approved addition of INT2 for suspension repair.  1. re-fastened and reinforced timber frame  re-installed ek clips and zigzag springs. 2. tightened all internal fasteners securing b/rest assembly.  Cm tested successfully whilst on site  happy with repairs.,2019-04-18 19:18:37,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natalie Mitchell,Rose Tandy,2
Morayfield,MF,South QLD,51808,2014-03-15,Hayley,Flett,jordanhayleyflett@gmail.com,0411892322,2019-03-06 10:34:31,CONAN 3 Pce Suite,4510,47705,916503,RECLINER: from what we can see the centre steel support arm that attaches to the side has broken it's weld.   3 SEATER: the timber frame has broken in the centre of the chair. why or how we're unsure.,0.00,,,2019-04-18 11:01:13,Discount to Keep,,,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natasha Smith,,2
Mackay,MK,North QLD,51923,2015-12-04,Casey,Moore,caseychrista1@bigpond.com,0749422953,2019-03-07 13:28:03,Easton recliner,4740,50695,275317,The chair bottom has become sagged and foam is fialling out  the recliner cable has snapped.other chair has issues reclining too,460.00,Single recliner 1: 1. The mechanism is sloppy  wobbly and difficult to operate  this requires a replacement. 2. Pocket springs are providing no support anymore  this has been replaced prior and will need to be again.  Single recliner 2: 1. Leg roll foam is protruding through the fabric underlay. This is likely to be the result of the sharp edge on the kick board cutting into the material. This will need a footrest upgrade repair. 2. Chair would not recline  this was due to a broken trigger.,Trigger on single recliner #2 has been replaced so customer can use the chair in the meantime. Will submit quote for other repairs required. We returned to this customers house to carry out the repairs required.  Return visit - repairs completed... Rec one 1. The mech was extremely sloppy and loose  so we removed the old mech and replaced it with a new #358  Rec two 1. The seated area was very compressed so we added an extra sheet of foam to boost it up.  2. The fabric under the footrest/knee roll area was torn  so we replaced the new fabric with a stronger option.  3. The foam for the footrest was damaged and needed to be repaired before we could reuse it.  All issues resolved,2019-04-18 11:28:26,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Cameron Minards ,2
Casula,CL,NSW Metro,51966,2018-06-24,Alisa,Earnshaw,a.halep@hotmail.com,0404434568,2019-03-07 19:14:43,Spartacus,2168,51203,809999,Recliner bottom broken  2 seater has a big gap feels like springs in the cushions coming through  Left side of 2 seater recliner bowing,470.00,On inspection  the customer complained that she can feel the spring on the RHF 3 seater and LHF 2 seater. She shown the mechanism of both recliner was wobbly on one side. Further inspection  the RHF mechanism was bent and slant to the right. The LHF 2 seat mechanism was bent and slant to the left. Replaced both mechanism and insets for RHF 3 seater and LHF 2 seater.,Please note that the space was compact and I accidentally got some upholstery spray on the seat of the RHF 3 seater. Cleaned and dried the area to my best in front of the customer's mother. Job done.,2019-04-18 13:33:47,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kaitlin Evans,2
Warana,WA,South QLD,52390,2017-03-18,Esther,shaw,Esthergail@live.com.au,0413226781,2019-03-13 12:58:08,Chaser 3 seater,4560,51067,427918,1 of the recliner ends has sunken and is uncomfortable to sit in.  Can see difference in photos.    Damage as result of poor quality possibly.,310.00,Threeseater. The rhf recliner is quite soft to sit in and the backrest leans outwards. Inspected and found the seat border foams very softened and backrest KD brackets loose. Likley cause is manufacturer,Require second visit with foams and spring cell to complete repair. Will adjust quote to suit.18/4 /19. Replaced rhf seat border foams as quoted. Customer not home at time of repair,2019-04-18 14:09:09,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Natasha Smith,Rose Tandy,2
Munno Para,MA,SA,52465,2017-07-30,Demelza,Squires,demelza.squires@gmail.com,0408818922,2019-03-14 10:39:29,Nixon 3 seater,5372,38335,802713,X1 side under arm rest has collapsed in I beleive from wear and every day use.,90.00,The LHF side of the armrest has collapsed in. These are usualy made from cardboard or very thin mdf and have no support  a knock in the right place can dislodge the lining hence why i have put the issue as design. This can be repaired with an int 1 repair if it is wanted.,Inspection and report only.,2019-04-18 19:26:28,Finalised_technician,Lining,Design,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Mahnaz Reza,2
Coffs Harbour,CH,NSW,52491,2018-04-20,Danielle,Dampney,danielledampney@outlook.com,0431188862,2019-03-14 14:13:04,Marissa 3 seater,2450,54849,237135,One side of the lounge has completely dropped and broken away from the arm of the chair,200.00,Customer complaint is that armrest dislodged from mani lounge frame causing a large gap,Confirmed customers complaint. Inspected the lounge and found that both internal timber rails on the inside of the armrest had been snapped and split. Also found both of the anchors bolts overtightened causing the timber rails to split. repaired on site. No further action required.,2019-04-18 15:52:51,Finalised_technician,Frame,Manufacturer,The Leather Doctor Services Pty Ltd,THE LEATHER DOCTOR,IVAN,CORNALE,Natasha Smith,Kelsey Oliffe,2
Midland,MD,WA,52513,2018-08-13,Mary,Douglas,marydouglas6@live.com,0439946388,2019-03-14 18:36:56,Spartacus 6 seater corner suite,6401,51203,174709,The underneath bar (wood) has snapped in half. There has been no I'll use of the lounge.  Also not sure if it is suppose to dip on top as doesn't seem level.,200.00,The  support rail beneath the legroll on the LHF recliner has snapped.  I am unsure how this has occurred. I have chisen external force as the party at fault but the lounge is in good condition so i don not believe the dameg to be malicious but through force applied externally.,Removed damaged supprt rail. Cut new rail out of denser timber  wrapped it in thin foam and dust cover.  Installed new rail onto the mechanism.,2019-04-18 14:08:21,Finalised_technician,Frame,External Force,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natasha Smith,Nick  Marangelis ,2
Campbellfield,CF,VIC,52516,2018-05-15,Kawsar,Taha,kaztaha@hotmail.com,0422301916,2019-03-14 18:59:06,NIXON 4 Seater Sofa,3048,33765,562623,One corner is ripping  And another was a burn with something between the cusions bye mistake,340.00,1) Customer complaints that the stitching of one of the seat cushion has broken up. On inspection I have found out that corner of seat cushion of chaise has opened up. Burr in the needle while sewing the panel has caused the issue. External force from the customer has not helped the issue. there is no other damage to the lounge. Likely cause manufacturer. 2) Customer complaints that the chaise and the seats does not attach properly and there is a gap between them. On inspection I have found out that the fastening clips are not placed exactly in front of each other causing the chaise foot to be higher than the seats part. This is a manufacturing defect. There is no other issue. Likely cause manufacturer. 3 ) Customer also complaints about burn holes in the fabric caused by the cigarette. On inspection I have found out burn damage to the RHF seat and inner arm rest panel. This is not a part of warranty and has caused by the customer. There is no other damage to the lounge. Likely cause,Customer 1) I can tie all the loose ends of the thread and stitch the panel. 2) I can make some new holes in the wooden rail and screw the fastening clips in front of each other to fix the issue. 3) this is not a part of warranty and hence should not be covered. This can not be repaired as there is a tear  it can only be replaced. 02/04/2019 Had an appointment with the client. Message customer before going to the house (please find attached pic of the message) when reached house no one answer  tried callinmg few times as well but no answer. 15/04/2019 tied all loose ends  stitched the open panel back. 2) Drilled new holes in the frame and screwed the fastening clip a bit higher. All fixed  customer happy,2019-04-18 15:23:43,Finalised_technician,Stitching,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Natasha Smith,Mahnaz Reza,2
Gepps Cross,GC,SA,52552,2018-04-30,Laura,Curnow,love4egypt@hotmail.com,0402421165,2019-03-15 11:58:54,ASHLEIGH Theatre Suite.,5114,55471,1035557,First issue was when first purchasing as there was no floor stock I was advised that all 4 seats were reclining to which I discovered upon delivery were not. I had called to make complaints as it was the young boy who served me was extreamly pushy and was incorrect in information given. I received no help what so over with that.  Second both chairs that do recline are severely hard to push down and lock in place. I have never had issues like this where it's so hard that u have to slam it down hard. I was told it should ease with time and still didint the new as advised to give more time and still and issue. At this time also the middle 2 seats that join do not get used as they were not reclined seats as advised. When seats put together the back of the seat is on an angle and does not level up with the seating frame. It was put tether as instructions and all fit in no issues but never lined up.  This is the first time someone has been actually help full with my issue with this lounge,290.00,Customer is having trouble getting the mechs closeing properly. Thet are also very noisy. The centre backrest is loose.,Replaced the mecks on both recliners. They work fine and i had no issue with opperating the mechs now but the customer was still having issues with it  im not sure what is going on here.  Thghtened the kd brackets and connectors.,2019-04-18 19:19:04,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Mahnaz Reza,2
Penrith,PH,NSW Metro,52559,2017-07-13,Adam,Conroy,adamconroy1982@hotmail.com,0425850933,2019-03-15 12:51:22,Lounge,2779,1017797,1017797,General rubbing from walking past it,110.00,- Attended customers residence to complete report. - Upon inspection found the back top rail of the RHF side is torn. This has been caused by people brushing up against it when walking past. Customer complained of sharp material poking through  this is actually the frame as the lounge upholstery and the layer of foam behind it have been rubbed so much that the frame is now visible. - It is important to note as shown in the photos this lounge is very close to the kitchen bench  this means people are rubbing past the lounge every time they exit the kitchen that way. Around the torn area the upholstery is significantly worn and will continue to tear because people are continuously rubbing against this area. The non wear areas of lounges are not designed to be rubbed up against continuously in this way and when it is this type of damage is to be expected. - Likely Cause - Customer.,- The only way to correct this is a panel replacement of the area which would have to be done offsite. Amart would need to supply the material to do this.  NOTE  Although this is customer at fault we have still provided report for repairs for just in case Amart would like to proceed. Thank you.,2019-04-18 10:00:09,Finalised_technician,Cut/Tear,Customer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Ash Monaghan,Vaishnavi Ravichandran,2
Gepps Cross,GC,SA,52684,2018-07-12,Paul,Edwards,paul.edwards@live.com.au,0438304421,2019-03-17 12:02:25,Millenia 2 seater couch,5019,62417,1040528,Chair control lights blinking,130.00,Cup holder/buttons lights blinking.,Replaced cup holder.,2019-04-18 14:27:42,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natasha Smith,Alexander McGuire,2
Penrith,PH,NSW Metro,52926,2015-11-10,Melinda,Morris,melindamorris72@hotmail.com,0432143251,2019-03-19 23:25:53,Easton recliner,2747,50695,968397,The handle on the side is broken and one recliner  tilted to the side .,190.00,1) The LHF recliner had a trigger that had snapped where the end of the cable fits into the plastic handle. There was likely a fault in the plastic mould & normal wear & tear from the customer has caused this to occur. Likely cause  manufacturer.  2) The RHF recliner had a badly bent mechanism. This is due to external force from the customer sitting at an angle. Likely cause  external force.,1) I installed a new trigger.  2) I installed a new mechanism.  All fixed  customer happy  no further action required.,2019-04-18 13:49:13,Finalised_technician,Mechanism,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,David Hasted,2
Port Macquarie,PM,NSW,52957,2018-09-24,KATHRYN,JACK,kathrynjack09@gmail.com,1420724359,2019-03-20 12:15:51,Rocco theatre suite,2439,52751,172964,the springs have broke under the chair  i beleive it was caused by faulty product,260.00,Three zig zag springs had popped free with the fourth ready to go on the far LHF module. This also caused the dust cover to tear.,All 4 zig zag springs refastened with new cufflinks. Dust cover repaired.,2019-04-18 10:56:37,Finalised_technician,Zig Zag Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Toby Young,2
Glendale,WY,NSW Metro,53270,2017-10-02,Damian,Bailey,damianseanb@outlook.com,0428067276,2019-03-25 08:32:32,Tobin 3 seater sofa with RHF chaise,2325,55514,765603,Black springs came through the bottom of the lounge after sitting on it. May be wear and tear but the seat next to it has began to sink in a lot as well,200.00,Pics,Uploaded pics to csc.,2019-04-18 15:49:52,Finalised_technician,Zig Zag Springs,Customer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natasha Smith,Vaishnavi Ravichandran,2
Logan Central,LC,South QLD,53315,2018-06-11,Radojevic,Paul,noemail@noemail51548941.com.au,0407635043,2019-03-25 13:42:26,Alberta 3 seater sofa & recliner electric,4116,57769 & 57764,331804,when you opening 2 recliners are making loud noice,130.00,1. 1st R  squeaky/dry pivot points creating squeaking noise when operating recliner  loose kd bracket causing squeak in b/rest. Mec replacement not necessary. 2. LHF 3RR  squeaky/dry pivot points creating squeaking noise when operating recliner. Mec replacement not necessary.,1. Lubricated mechanism and adjusted KD brackets and reinstalled b/rest. 2. Lubricated mechanism.  Cm tested successfully whilst on site. Happy with repairs.,2019-04-18 19:18:24,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natalie Mitchell,AMY BLATCH,2
Coffs Harbour,CH,NSW,53390,2017-01-14,Pauline,Hicks,paulinehicks4@gmail.com,0407209922,2019-03-26 10:38:34,Rumpus corner chaise,2450,41708,224286,This lounge was previously picked up to be fixed on job number 50031.  The seat next to the chaise is still sinking when we sit on it. The corner piece feels the same now sinking feeling.,90.00,On the corner seat and the seat to the left of it  the foam feels firm enough  although  the zig zag springs are showing next to no support for either seat (suggest to reinforce support with adding webbing). The seat second from the right hand side  foam is deformed and appears to be the only seat that has done this.,Callout and report ONLY,2019-04-18 12:42:45,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Toby Young,2
Cairns,CN,North QLD,53403,2018-08-02,Ty,Goulter,tgoulter@alamandapalmcove.com.au,0499086166,2019-03-26 12:15:00,SALOON Corner Lounge with Inbuilt Recliners,4879,59022,397510,I assume the same construction issue as occurred with the other piece. It appears the stitching that holds the join to the back section is faulty. This is our primary lounge  but does not receive much use...,380.00,Internal fly’s have torn away from the stitching on the RHF recliner backrest and backrest next to it.,Removed the backrest covers and inner soft fill. Sewed in new fly’s. Reassembled and returned.,2019-04-18 13:24:32,Finalised_technician,Flys,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,AMY BLATCH,2
Mackay,MK,North QLD,53414,2018-03-23,Zina,Borg,352573@noemail.com.au,,2019-03-26 13:06:58,Magnus Corner Suite,4740,53106,352573,Lodged claim for customer in Mackay Store- middle part of the lounge cushioning is sinking,200.00,The foam on the armless recliner next to the console has compressed unevenly so it now feels like you are leaning when sitting on the seat. The home and furniture are immaculate and very well cared for.              Sent from my iPhone,We opened up the seat and added a customized wedge of medium density foam to the effected area to counter balance the uneven compression. Customer tested and very happy that it feels much better. Closed up the seat and reconnected it into the suite.  Repairs completed,2019-04-18 14:21:36,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Kirra Organ,2
Hoppers Crossing,HG,VIC,53434,2014-08-28,Manpreet singh,Rekhi,rekhipreet25@gmail.com,0449976228,2019-03-26 17:06:11,Rumpus corner chaise with storage ottoman & sofa bed,3037,44571,1958,1. Seats from dividers have damaged. It looks like leather is coming out: as shown in the picture three pictures.  2. Three- four cushions have deflated crushed and always goes down while being seated: as shown in one picture.,90.00,The customer was concerned about the support on the seating areas across the lounge suite.   I conducted a physical inspection and confirmed that the support across the seats was consistent.  The support was soft however consistent with the age of the suite (approximately 5yrs) and within normal limits of a lounge of this age.  I conducted an internal inspection of the sofa and confirmed that there were no internal failures that were contributing to the perceived issue.  The customer directed me to a number of areas on the leather  across the lounge suite.   The leather in the areas of concern appeared to be splitting.   The leather in all of these areas was “split leather” and was low quality.  The affected areas were side borders of seating areas and it is likely that the leather had deteriorated through use.    To repair this issue the leather on all of the affected panels would need to be replaced.,No action was taken during my visit,2019-04-18 16:02:42,Finalised_technician,Foam,Normal Wear & Tear,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Kelsey Oliffe,,2
Mackay,MK,North QLD,53471,2013-09-07,Gloria & Owen,Carey,260690@noemail.com.au,0447115523,2019-03-27 09:30:53,Memphis 2.5 Seater- Black,4753,43534,260690,Lodged claim for customer in mackay store- Memphis 2.5 seater leather is coming away from the foot rest.,180.00,Unfortunately the upper footrest foam cushioning and the dust cover under the footrest had both torn free from the timber footrest frame.  On closer inspection we found that this design was different and the fabric like most designs were not attached the frame. Unfortunately with this design  the frame slides into a stitched fabric pocket and due to the disintegrating dust cover used  the whole footrest was falling apart.,At first  we really didn’t see away way to effectively fix this issue and almost handed this one back  but after giving it some thought  we decided to -  add new fabric  staple and secure the foam to the timber....we believe we have fixed this issue to last it through to the end of the warranty.  Repairs completed,2019-04-18 14:17:54,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Catherine Sal,2
Penrith,PH,NSW Metro,53490,2019-01-08,Lauren,Gamble,lauren_gamble091@yahoo.com.au,0415530726,2019-03-27 12:54:48,heath fabric chaise,2745,58836,1036848,not sure what has caused it but the stitching has started to come off  it happened about a week or so after it got delivered but have been flat out with work  literally haven't had the time to ring up. didnt think it would get so bad.,230.00,- Attended customers residence to repair stitching  - Upon inspection found 3 separate stitching issues all on the chaise. Top stitching had broken in the middle of the thread likely caused by a burred needle. - Likely Cause - Manufacturing ,- Repaired all three stitching areas. All fixed.  NOTE  Only one stitching repair on quote originally  have updated quote to 2 x S2 to cover the 3 stitching repairs. Thank you.,2019-04-18 15:51:51,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natasha Smith,Toby Young,2
Penrith,PH,NSW Metro,53493,2017-12-01,Paul,Moffat,p.moffat@yahoo.com.au,0487005477,2019-03-27 13:32:20,Cressida 3 Seater with 2 electric recliners,2750,59423,1015915,The left hand side will no longer recline. It is getting hot around the cup holder buttons.,160.00,- Attended customers residence to replace cup holder. - Upon inspection found LHF cupholder was not working. No spills or obvious signs of misuse. Lounge is in good condition. - Likely Cause - Manufacturing. - While on site customer also advised USB panel was not working  tested and found it to be faulty. Likely Cause - Manufacturing.,- Replaced cup holder. All fixed. - Had a USB box in stock on site so called CC to seek approval to replace  was transferred to CC from the switch board but no answer  waited for 6 minutes and still no answer  decided to replace while on site. All fixed.  NOTE  Have updated quote to include USB replacement. Thank you.,2019-04-18 15:51:25,Finalised_technician,Cables/Leads (Electric),Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natasha Smith,Mahnaz Reza,2
Ballina,BA,NSW,53515,2018-12-09,JUANITA,SMITH,vjalsmith@bigpond.com,0438270570,2019-03-27 16:53:20,Ballamy Lift Chair,4207,624530001,208953,We had the replacement chair delivered today and when the delivery  driver set it up and tested it the leg recliner is making a squeaking  noise again.,130.00,1. RHF and LHF side of f/rest  dacron and upholstery wrapped around timber frame was too thick  butting too tightly up against the f/rest mounting brackets creating a loud squeaking noise when recliner was operated.  Apart from the above issues  lift chair in good condition at time of inspection.,1. Trimmed and reset dacron and f/rest upholstery around RHF and LHF sides to allow free movement of f/rest mounting brackets.   Tested successfully whilst on site  cm happy with repairs.,2019-04-18 15:50:33,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natasha Smith,Vaishnavi Ravichandran,2
Mackay,MK,North QLD,53535,2016-03-28,Belinda,Grech,bdgrech@gmail.com,0423523708,2019-03-27 21:10:17,James 2 Seat Sofa & James 2.5 Seat Sofa,4753,53939 & 53938,312793,One button has come off both of the two couches (1 button per couch). The first button actually came off within 2 months of owning the couch. On the 2.5 seater  the 2nd and 3rd buttons on the top row (from the left) have also lost tension.,170.00,One button on the 3 seater and one button on the 2 seater had fallen off completely and a total of 6 other buttons that were loose as pointed out to us by the customer.,We opened up each of the lounges. After repairing both missing buttons by restringing them with a stronger thread  we then tightened the others.  Closed up the backs of the lounges Repairs now completed,2019-04-18 14:18:44,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Rose Tandy,2
Casula,CL,NSW Metro,53566,2019-02-24,Muhammad,Shah,anneissa.shah1208@hotmail.com,0422151961,2019-03-28 13:01:03,Sentinal electric recliner,2171,62577,820170,The single recliner is not working at all it does not recline none of the buttons on it work,90.00,After the customer complained the issue  I checked and plug in the power plug of the extension lead  then everything is in working condition.,Report only.,2019-04-18 13:24:13,Finalised_technician,No defect,No Defect,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,AMY BLATCH,2
Logan Central,LC,South QLD,53610,2017-07-24,Peita,Verboort,png77@hotmail.com,0466467627,2019-03-29 10:42:35,Sparticus lounge suit,4118,51203,320513,There is a significant lean on the left recliner and it has quite a wobble on it to,220.00,1. RHF recliner of 3RR  loose KD brackets causing instability and misalignment of b/rest. 2. Cm raised additional issues whilst on site. Cnr pce  seam failed joining RHF and central seat top bolsters  approximately 18cm.  Apart from the above issues  suite in good condition at time of inspection.,Called CSC on site  Ash approved subtraction of M2  additional INT3 and LR1.  1. tightened all loose kd brackets on 3RR. 2. repaired stitching on cnr pce seat top (hand sew).,2019-04-18 19:17:37,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natalie Mitchell,Toby Young,2
Benowa,BE,South QLD,53613,2015-12-05,Robert,Roskell,robertroskell@hotmail.com,0417464690,2019-03-29 11:23:12,Spartacus 3 Seater,4211,51201,460728,Recliner is stuck in the out position. Please contact asap to organize repairs or replacement.,440.00,1 x single recliner has mech arm snapped. 1 x single recliner footrest on angle reclined. LHF seat of 2 seater footrest on angle when reclined. Customer reported backrest on all 4 chairs are wobbly. Spoke to CS Amy who approved multiple issues that were not in original report. Lounge in main living area and is in average condition for its age,Had received 1 x mech on from order and had taken another 1 as I had a spare. Replaced both single seater mechs  with new ones .One had front arm snapped and the other had LHF front arm very bent. tested and all looked and worked fine. Removed all 4 backrests and tightened KD brackets which made them firmer. Will go back and replace a 3rd mech when it arrives from order. repaired: 15/04. returned to replace LHF mech on 2 seater that was bent. All working fine now.,2019-04-18 16:02:26,Finalised_technician,Mechanism,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Natasha Smith,Alexander McGuire,2
Springwood,SW,South QLD,53640,2017-03-09,Fida,Hijazi,fida_hijazi@hotmail.com,0404745846,2019-03-29 14:02:35,Michelin leather corner lounge,4123,53330,193082,The stitches are coming out and also the bottom leg is scratching the tiles,290.00,The stitching on the seat of the rhf recliner and console had broken. All the rubber protection comets on the metal feet of both recliners were missing resulting in the feet marking the tiled floor. Recliner rubber feet were installed as a temp measure. The customer had a issue with the support in the corner piece she thinks the seat is on a backwards slope. Seat inspected no manufacture issue. Will call CSC to discuss feet.,Stitching repaired and temp feet installed. New fett installed 18/4,2019-04-18 14:19:27,Finalised_technician,Stitching,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natasha Smith,Kaitlin Evans,2
Toowoomba,TW,South QLD,53753,2019-03-06,Eiad,Yaghi,eiad.y@hotmail.com,0468992208,2019-03-31 22:26:16,Theodore corner lounge,4350,57877,386821,The sawing is coming of in 2 places for different seats and the corner peace has already shown wrinkles/lines as in the photo attached.,160.00,On r.h.s of r.h.f armless section seat cushion  the top thread has not been tied off internally and thread is slowly unraveling with use. On lower knee roll section of l.h.f armless section on r.h.f side  the top thread has not been tied off internally. Customer also concerned about some creases and seam alignments on suite  I explained and demonstrated to customer that creasing was quite normal  and seam alignments could be dressed and with use would settle into alignment  and that most leather is subject to a little unrecoverable stretch  and that leather lounges with lots of small square panels is what they make to keep leather as taut as possible  Customer seemed to understand and accept my explanations.,P.o.no. 055-3060330 Hand sewed both failed seams and tied off and tucked in loose threads. Demonstrated and explained  to customer why his other concerns would not be classed as faults.,2019-04-18 14:21:09,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Natasha Smith,AMY BLATCH,2
Toowoomba,TW,South QLD,53884,2018-08-08,Elliott,Faulks,elliot.m.faulks@bigpond.com,0407274717,2019-04-02 14:37:47,cannes theatre suite,4352,60488,377677,the velcro on the bottom part of the recliner is non existent--customer is opnly available on wednesdays for service call,160.00,P.o.no. 070-3049704 On r.h.f  recliner of  middle section of suite  the backrest flap cannot be fastened to rear base of seat frame because manufacturer has failed to fasten the hook Velcro to seat frame that loop Velcro on backrest fastens too.,Supplied and fastened a hook strip of Velcro to rear of seat frame  backrest flap fastened perfectly on completion. Customer was happy with repair.,2019-04-18 14:22:00,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Natasha Smith,Rose Tandy,2
Morayfield,MF,South QLD,53901,2018-10-04,Mervyn,Roberts,mervynroberts1@hotmail.com,0437312530,2019-04-02 16:49:29,Millenia recliner,4510,62417,1001201,the zipper under the leg recliner has broken  this is the second chair that we have had the same issue with. It must be a problem with the design and I am not happy with this. How it broke?? poor design I am assuming as we had to swap this 2 seater reciner before and now this less than 5 months old. I would like for this to be collected and a refund given as it is obviously faulty product. This comes with a 3 seater lounge as well.,180.00,Legroll foam falling out on RHF electric recliner of 2 seater console suite. Zipper thread has been damaged causing seam to pull a part. Footrest board bolt appears to have caught on zipper and torn thread. Customer concerned that this issue will occur on all other recliner areas.   Suite is in good condition.,Resewed stitching undone. Customer satisfied with repair.,2019-04-18 14:11:20,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natasha Smith,Emma- Louise Thornton,2
Glendale,WY,NSW Metro,53922,2014-09-16,Mathew,Ross,matt.ross@rocketmail.com,0435788663,2019-04-02 20:49:39,Toronto 3 & 2 seaters  recliners  100% leather,2265,44255 & 44254,703805,The fabric has split and foam is coming out  wood part under the lounge has screws out and we’ve even tried to put them back in but won’t work  recliner isn’t opening or working  frame underneath arm rest has broken. Poor quality I believe has caused the damage. We have had a few issues with the recliner triggers previously.,200.00,Issue#1 Trigger broken  due to wear and tear. Issue#2 Foam coming out under the leg roll- the reason for this is friction between the spreader bar and the dust cover material under the leg roll over time has caused the material to break down over time with rubbing- wear and tear. Issue#3 not reported  I noted the spreader bar had no dust cover over it- which would add to the friction  wearing out the material faster.,Note- the product labels have been removed from the lounge- pic  of where the product label was has been included.  Issue#1 replace trigger  fully operational . Issue#2 tuck exposed foam back under the leg roll  then using  aerosol upholstery glue secure in place. Cut new dust cover to fit  then upholster over the existing  to  contain and strengthen the existing.  Issue#3 cover spreader bar with dust cover  in order to smooth the surface  reduce friction and to  improve the visual look of the bar. My initiative .,2019-04-18 14:25:55,Finalised_technician,Trigger/Cable,Customer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natasha Smith,Kaitlin Evans,2
Cairns,CN,North QLD,53930,2018-11-05,Allison,Vickery,k.hillman@endeavour.com.au,0491253568,2019-04-03 07:33:13,OPTIMUS Electric Recliner,4870,62580,407933,It appears the stitching is poor as it has come apart allowing the padding to fall out when the recliner is opened up.,180.00,The stitching has come undone on the leg roll RHF zip causing the foam to break and fall out.,Removed the foam insert from that pocket and added a new piece cut to fit and glued into place. Hand sewed the zip stitching.,2019-04-18 13:23:25,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,AMY BLATCH,2
Morayfield,MF,South QLD,53977,2018-07-14,Jessica,Gardiner,jessharley01@gmail.com,,2019-04-03 15:09:12,SPARTACUS 3 seater with 2 inbuilt recliners,4510,51201,997114,The cushion has sunken down and the springs are popping out not visible but you can feel it,310.00,Multiple issues with this suite.  1.  Seat cushion has caved in towards the side on LHF recliner of 3 seater suite. Side foam boarder has completely disintegrated as a result of foam rubbing on seat frame when chair is sat in. Foam quality appears to be the cause of issue.  2.  Seat cushion has caved in towards the side on RHF recliner of 3 seater suite. Side foam boarder has completely disintegrated as a result of foam rubbing on seat frame when chair is sat in. Pocket spring has also tangled. Foam quality appears to be the cause of issue.   Suite is in reasonable condition.,1. Replaced foam in seat cushion. Customer satisfied with repair.  2. Replaced foam in seat cushion. Customer satisfied with repair.,2019-04-18 14:10:51,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natasha Smith,Toby Young,2
Rouse Hill,RL,NSW Metro,53986,2018-09-29,Francois,van der Merwe,pofmuis@gmail.com,0429578580,2019-04-03 16:31:56,Theodore Recliner (Black),2155,57752,2871,It looks like a staple that's suppose to keep a flap of material in place on the foot rest got dislodged from its position inside the recliner  resulting in this flap of material being exposed. Then the sharp end of the staple scratched/damaged the leather as it rubbed against front of the recliner armrest. It looks like the flap is supposed to be secured in place with the staple between 2 harder (wood) pieces of the recliner.,160.00,- Attended customers residence to repair foot rest that has come undone. - Upon inspection found RHF side of foot rest on single seat recliner upholstery had come away from side of recliner.  Staples that hold the upholstery in place had come away and the stitching had come undone as a result of staples come away. - Likely Cause - Manufacturing,- Repaired broken stitching and resecured upholstery to correct position. All fixed.,2019-04-18 14:25:17,Finalised_technician,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natasha Smith,Alexander McGuire,2
Springwood,SW,South QLD,54004,2015-07-08,Tajana,Seaborne,tij_arna@hotmail.com,0425199453,2019-04-03 20:08:27,Spartacus 6 seater,4280,51203,172263,Recliner has collapsed and metal snapped. Lounge sagging and loosing support,288.00,1. RHF 3RR  RHF f/rest extension of mechanism had bent and snapped at pivot point. Cm claimed that her father was attempting to close the f/rest when it snapped. 2. Cm complained about seat of LHF 3RR  collapsing  spring cells failed  clicking against each other and catching on mechanism when seated.  Apart from the above issues  suite in good condition at time of inspection.,Called CSC on site  Rish approved additional travel charge and INT2.  1. Assembled and installed new recliner mec (supplied by Amart). 2. Installed new spring cell (supplied by Amart) and repaired suspension.  Cms husband tested successfully whilst on site  happy with repairs.,2019-04-18 19:17:58,Finalised_technician,Mechanism,External Force,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Chris,Macdonald,Natalie Mitchell,GRAHAM  MACDONALD ,2
Bankstown,BN,NSW Metro,54030,2017-05-13,Yaseen,Muslim,yaseenmuslim@ymail.com,0452471500,2019-04-04 13:12:07,MILLENNIA 3 Seater Sofa,2208,579010001,872215,It doesn’t close properly. Lodging claim on behalf of Cm. Continuation of the previous job 52623,160.00,1) The LHF recliner seat cup holder control on the 2 seater with centre console is different to the RHF cup holder control & also different to the 2 x controls on the 3 seater lounge; Instead of a home button it has a return button  the return button only needs to be pressed once & everything returns to its original position however the home button needs to be held rather than pressed once. This led the customer to believe there was a fault.  2) The lead that plugs into the light that runs underneath the seats was unplugged.  3) The LHF armrest storage lid was loose & was sitting askew. The customer reported that this had been the case from the beginning.,1) I assessed the situation. I advised the customer there was no defect & that I could change the cup holder so it was the same as the rest but he declined.  2) I adjusted the cord  plugged it back in & added another cable tie to better hold it in place.  3) I unscrewed the hydraulic arm in order to access the hinge then screwed the hinge tight & reattached the arm.  Recommended Action/Quote: 1) No defect  no further action required.  2) All fixed  customer happy  no further action required.  3) All fixed  customer happy  no further action required.,2019-04-18 15:42:06,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natasha Smith,Mahnaz Reza,2
Maroochydore,MR,South QLD,54065,2017-09-25,Heidi,Wise,heidiwise18@gmail.com,0435094042,2019-04-04 19:29:11,Millennia 3 seater,4562,57901,52297,The right hand side console controls have stopped working meaning the recliner  head rest and lights are not working on that end of the couch. Other side of the couch is working as normal.,148.00,Lhf t3cliner cup holder controls do not work. Tested new cup holder and test ok. Likley cause is manufacturer materials,Replaced cup holder switch unit from stock.,2019-04-18 16:05:36,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Natasha Smith,Anyssa Chorvat,2
Mackay,MK,North QLD,54090,2014-04-12,Lauren,Jolly,mrslaurenjolly@gmail.com,0439903120,2019-04-05 10:18:08,Cedar Falls 3 Piece,4753,24156,273206,Both recliners have foam falling from underneath and one recliner the lever has broken.,290.00,We visited this customer and found the following issue with the Cedar Falls single recliners... Rec One 1. The trigger had snapped and needed replacing.  2. The fabric underneath the footrest was damaged due to the sharp edge from the timber footrest.  3. The footrest foam was also damaged from the same sharp edge   Rec Two 1. The fabric underneath this footrest was also torn and damaged from the footrest timber.  2. The foam was very damaged and full of holes.,To repair  we removed the snapped trigger and replaced it with one we had in stock.  We then removed both damaged footrest foams and repaired  we then re-secured additional foam to help boost it within the footrest cavity.  Once the foam was secured and glued we added stronger fabric and heat sealed it securely in place. We then added 2 new layers of fabric over the timbers sharp edge to try and prevent this from happening again.  Customer was absolutely delighted and very impressed with Amart and their warranty service,2019-04-18 14:19:58,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Anyssa Chorvat,2
Mackay,MK,North QLD,54186,2018-09-12,Dwayne,Burgess,dwaynemburgess@gmail.com,0477797216,2019-04-07 08:36:20,Chaser 3 Seater,4744,51067,358942,Hi I have just had issues with this lounge since purchasing it I have already had a warranty claim for stitching to be fixed we are just having trouble with both recliners one when you sit on it it leans to the side and is loose and yes it is correctly attached and the second is loose and makes a noise the material is going sloppy on the seats and the padding inside the lounge has gone all lumpy. I would like to know what I need to do to return this lounge and get my money back I do not want to keep and fix something I have had continuous issues with thanks.. please call me on 0477797216 either myself Dwayne Burgess or partner Tessa Wallace will answer.,0.00,Not required,CSC are organising a different option,2019-04-18 14:09:46,Reselect,No defect,No Defect,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Natasha Smith,Catherine Sal,2
South Morang,SG,VIC,54187,2018-07-08,Jakki,Sole,jakkisole@hotmail.com,0437746816,2019-04-07 09:01:24,Antonio 3 seater sofa,3752,61539,812580,Stitching has failed on one of the joins in leather on seat cushion.,160.00,The customer pointed out a section of undone stitching between the seats.,The seam was able to be resewn onsite. It’s a very difficult spot to get to.,2019-04-18 11:25:41,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natasha Smith,Mitchell Demnar,2
Warana,WA,South QLD,54229,2017-09-05,Brody,Clark,Bclar156@hotmail.com,0419709159,2019-04-07 17:33:11,San Marco corner lounge,4560,57775,435855,1 - mechanical recliner not working. 2 - back rest of chase broken.,150.00,Issue 1 .. the brackets that hold the backrest to the frame of the chaise are quite loose and so the backrest will move backwards and forwards quite easily. Issue 2 .. the manual recliner adjacent to the LF electric recliner has a parachute pull cable that is snapped at the release end.,Remove the backrest of the chaise remove the covering to the brackets. Tighten all fasteners the hold brackets forward. Re assemble and check- backrest now firm. Remove the broken parachute pull and replace with a new one. Checked operations all now good.  The customer wanted it noting that they feel the seats on several parts of the lounge are getting very soft . They are comparing to the chaise which they advised hardly gets sat on  I would have called the CSC for advise but this was 6:30pm so was closed. Said I would note it. I sat on the lounge and whilst it did feel soft - especially the adjacent recliner to the electric recliner  I thought it just felt like a seat that had been used for a while- explained that seat foam will soften with use.,2019-04-18 14:12:09,Finalised_technician,Fasteners/Connectors,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natasha Smith,Ash Monaghan,2
Townsville,TV,North QLD,54271,2017-03-30,Rachel,Howell,rrhowell@live.com.au,0404330718,2019-04-08 11:29:50,RADLEY MKII Large Corner Suite,4815,54900,235575,The back rests on most of the seats are slightly loose but the back rest on the corner piece is getting worse and has noticably dropped back. No one sits on this piece yet it is the worst,130.00,customer complaining that the backs of the lounge were loose or not in line,I tightened all of the KD brackets and this made the backs line up to the customers satisfaction.,2019-04-18 14:10:08,Finalised_technician,Fasteners/Connectors,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Mitchell Demnar,2
South Morang,SG,VIC,54273,2017-11-02,Yousry,Sidrak,ylsidrak@yahoo.com,0421895208,2019-04-08 11:35:55,San Marco 3 Seater Chaise,3754,56929,800027,The seats have sagged down despite the warranty that it is anti-sagging.  Visual inspection from photos might need be enough.  Sitting on the coach will reveal the sagging,90.00,The customer pointed ou that he two left seat had softened. He said he has had the lounge for just over a year. I sat on h seats and he are still fairly firm. Ere is no doubt they have have softened since purchase as his is normal. Foam will soften with use. His other two seater is firmer and not In front of  the tv and those seats are harder. They haven’t been used as much.  The customer claims that he has it in writing of the lounge was sold to him saying it wouldn’t sag. I’m not sure what he’s referring too,The softening of the seat foam is normal and not a fault.,2019-04-18 19:20:02,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Mitchell,Mitchell Demnar,2
Helensvale,HE,South QLD,54321,2014-04-06,Ralf,Schulz,instantplumbingservices@gmail.com,0455989855,2019-04-08 15:04:45,Revolution 2 and 3 Seater Sofa,4115,43156,307430,KAITLIN FROM CSC LODGED CLAIM ON CM BEHALF -   Cm refused to lodge claim  cannot provide photos advised they have had repaired once before and its still falling apart and not acceptable  tried to question as to what issues are thought it was dustcover  cm is saying its everything including foam.,90.00,Two seat sofa. The edge of the seats where they join on the two seat sofa have collapsed. Internal inspect revealed the foam has compacted on each seat where the seats join. The seats have a large soft overlay which doesn't help the issue of support. The customer was not home another person was home for the appointment and no other issues were reported. This sofa has been repaired before (repairs out of warranty period). The only reason the foam would compact in this location would be from someone sitting across the seat join or lying on the sofa with there body across the seat join.,Report and quote,2019-04-18 19:25:27,Finalised_technician,Foam,Customer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natalie Mitchell,Kaitlin Evans,2
Morayfield,MF,South QLD,54368,2013-12-04,Renee,Jardine,rjardine77@hotmail.com,0407061155,2019-04-09 10:06:43,Toronto 3 Seater,4503,44255,908351,Trigger cable is broken. End recliner only reclined partially last night. I closed the foot rest down and tried to use the handle to recline the seat again but something broke inside/underneath the seat and the foot rest won’t release anymore. The pull handle has gone slack and no longer has any tension to it. It is the seat on the lefthand side  if you are standing and looking at it front on.,110.00,Footrest not activating when trigger is pulled on LHf recliner of 3 seater suite. Trigger cable broken. High use area wear and tear.   Suite is in reasonable condition. Leather does not appear to be cleaned regularly.,Replaced trigger cable. Customer satisfied with repair.,2019-04-18 14:10:28,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natasha Smith,Kaitlin Evans,2
Port Macquarie,PM,NSW,54408,2011-05-05,Camilla,jansen,camillabj@bigpond.com,0429118730,2019-04-09 15:22:07,Hampton leather recliner,2443,43168,93694,Broken inner operating cable between operating lever and footrest mechanism.,110.00,Trigger cable snapped.,Trigger cable replaced.,2019-04-18 10:56:13,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natasha Smith,Vaishnavi Ravichandran,2
Melrose Park,MP,SA,54413,2019-04-04,Francis,Lagonik,franklagonik@gmail.com,0421395512,2019-04-09 15:42:09,Kensington 3 Seater,5043,51951,969251,KAITLIN FROM CSC LODGED CLAIM ON CM BEHALF -  cm advised one leg has issue with threading  tried to move legs around appears to be the threading issue not the legs themselves. cm happy to have tech come to see if repairable.,130.00,The thread insert on the rear RHF leg had dislodged.,Opened dust cover   located thread insert  screwed into timber  replaced dust cover and screwed  in leg.,2019-04-18 14:31:41,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Natasha Smith,Kaitlin Evans,2
Dandenong,DG,VIC,54436,2018-05-17,Nick,zaprudsky,qttfish@yahoo.com,0422129880,2019-04-09 18:35:22,Antonio 3 Seater Sofa,3175,61539,201578,Hi there. in some sections of the sofa the paint is coming off. It is invisible on photos so as discussed over the phone  we require an assistant to come in our place and inspect the damage.,90.00,this suite is in good condition. the 3s sofa LHF seat there is some staining on middle of cushion  it looks like something has spilt on the leather. I explained to cm that this is an aniline leather and is more sensitive to staining and liquid will absorb into the leather.  cm also complained about puddling on 2s RHF seat and backrest but this is normal wear and tear.,I cleaned the stained area and it appears to have improved the damage but the area will need to dry out to know if successful or not  currently it looks dark due to the moisture in the leather.  cm wants a follow up call.,2019-04-18 19:20:57,Finalised_technician,Stain,Customer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natalie Mitchell,Brenda Stewart,2
Benowa,BE,South QLD,54473,2017-05-25,Veronica,Jones,veronicahjones@hotmail.com,0407131702,2019-04-10 12:20:49,Millennia 3 Seater Featuring 2 Electric Recliners,4218,57901,500922,On both the left and right hand side seats of the 3-seater recliner  the top beige-coloured cover of the Endurocover fabric is peeling/lifting away so that it looks pitted & feels rough to touch. The sections where this is occurring measure approx 13cm x 16cm and 12cm x 16cm. We have a separate TV and lounge room  so these recliners are used very infrequently  just twice a week  for a couple of hours to watch a movie. My husband and I are a professional couple with no children and I take care to cover the recliners totally with soft throws each time we use them. In addition  we rotate where we sit  as we also have the two single Millennia recliners too. My husband & I are both slim/not heavy individuals - I’m just 45kg & my husband is 80kg  so the chairs are also exposed to less than average weight. It appears like the fabric is thinner on these particular panels & in less than 2 years since we’ve purchased this item  it’s seems the Endurocover material has failed & is defective.,90.00,Lounge is in second living area with no TV that I could see. The house is spotless and only 2 middle aged people live in the house. Lady is small and she said her husband was only about 80kg. Customer said they work full time and usually sit in the main living area not this one. The lounge is in very good condition. Issue is the 3 seater on the 2 outside seats the seat has 3 middle panels the very back panel of the LHF and the RHF seat the fabric is peeling.,Inspected the whole lounge looking for other areas of peeling/scuffs and the lounge is in very good condition. Clean test completed and no dirt was present you could not even see any dirt on the lounge. It was unclear of the reason for this issue as it appeared to be localised to just the 2 panels. it looked like scratching or that the top coat of the fabric was peeling off. But just those panels. Customer said they sit in the single recliners usually however something sit in the seats with the issue. I asked if she had a cat but no cat - however if it was a pet I would have see more evidence than just the single panels  you would see scratches or scuffs on the arms or the front of the chair where they are trying to get up. I also sat on the chair to see exactly what part of the body is in contact and got the customer to do the same. As it is right at the back it is partly the bottom but only part.  This was inconclusive.,2019-04-18 12:52:18,Discount to Keep,Peeling,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Catherine Sal,Tianye Zhang,2
Springwood,SW,South QLD,54512,2017-01-07,Bob,Peyton,traceyj61@hotmail.com,0449941776,2019-04-10 15:25:25,Centurial 2 Seater Sofa,4128,54718,198296,KAITLIN FROM CSC LODGED ON  CM BEHALF - STITCHING THAT WAS DONE 6 WEEKS AGO HAS COME UNDONE AGAIN.,0.00,On inspection customer showed me that the stitching has come undone on the lhf armrest  I have hand stitched it back up and the customer is happy.,On inspection customer showed me that the stitching has come undone on the lhf armrest  I have hand stitched it back up and the customer is happy.,2019-04-18 11:24:22,Finalised_technician,Previously Repaired,Act of God,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kaitlin Evans,2
Nunawading,NW,VIC,54542,2010-06-27,Denise,Royal,denise_royal@hotmail.com,0407503363,2019-04-11 08:47:21,Excellance 3 piece recliner,3156,42151,92968,Chair is no longer reclining. The light is on on the box but nothing is happening.,110.00,suite is in good condition the ele recliner not working on single unit,replaced transformer and is working,2019-04-18 13:21:39,Finalised_technician,Transformer,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natasha Smith,Ann D'Ambrosio,2
Benowa,BE,South QLD,54604,2014-07-28,Lindy,Moy,lindyfitzroy@gmail.com,0418768731,2019-04-12 00:25:41,KONGO,4215,44863,420481,One recliner has a faulty release lever ( so the footrest doesn't release). No known cause  there are only 2 of us in the house so doesn't get a lot of use.,110.00,Issue 1 - single recliner trigger cable snapped,Issue 1 - replace trigger cable with new stock,2019-04-18 19:18:11,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Natalie Mitchell,Emma- Louise Thornton,2
North Lakes,NS,South QLD,54649,2016-10-03,Catherine,James,cat84@ymail.com,0402453446,2019-04-12 14:34:41,Oracle,4013,50723,216760,Material has unstuck from backing and is starting to peel away,0.00,,,2019-04-18 10:10:53,Discount to Keep,,,,,,,Ash Monaghan,,3
Moonah,MH,TAS,54689,2016-01-26,Sarah,Neil,sarahneil22@gmail.com,0400950101,2019-04-13 14:20:54,San Marco Cnr lounge,7291,51131,405428,The stitching of the seam has pulled apart on the chase seat. I believe the cause is from regular use however would not expect this issue from a couch that is only 3 years old and cost $3000+,0.00,,,2019-04-18 14:30:12,Discount to Keep,,,,,,,Kaitlin Evans,,2
Cairns,CN,North QLD,54690,2016-07-02,Howard,Matthews,howiehootenbecka@gmail.com,1298261307,2019-04-13 14:25:48,SPHYNX 2.5 seater sofa bed,4870,55581,348557,The fabric has come apart near the seams in two places,160.00,,,2019-04-18 08:49:40,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Nunawading,NW,VIC,54736,2016-09-15,Monique,Alberico,monique.p.alberico@hotmail.com,0403178593,2019-04-14 13:12:03,SEATTLE Corner Lounge Suite,3152,45787,254605,Spring has come out from under wood structure of couch causeing spring to make a hole in bottom of couc.,240.00,suite is in good condition but is showing signs of wear and tear. the no arm unit the seat sinks down  2 of the zig zag springs have come away from frame which has torn the dustcover.,installed new spring clips and repaired dustcover.,2019-04-18 13:32:52,Finalised_technician,Zig Zag Springs,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natasha Smith,Kelsey Oliffe,2
Capalaba,CA,South QLD,54737,2016-09-10,Tim,McDermott,tm15nz@gmail.com,0402031501,2019-04-14 13:18:19,ARYA King Bed. WHEAT Weave Fabric. (1120Hx2020Wx2200D),4163,53919,388685,The plank end frame (bed end) has broken.,0.00,,,2019-04-18 12:39:51,Discount to Keep,,,,,,,Catherine Sal,,3
Campbellfield,CF,VIC,54798,2017-11-09,Maria,Dessmann,maria.dessmann3@gmail.com,0407701855,2019-04-15 12:28:30,Conrad Corner Chaise,3338,49971,559824,Threading on a section of the seat cushion has started to come apart.,0.00,,,2019-04-18 08:08:11,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Campbellfield,CF,VIC,54808,2019-01-01,Muhammad,Sheikh,usmanskhh@gmail.com,0421671238,2019-04-15 13:38:44,Brigette 3 Seater Sofa,3754,63387,606969,Many buttons are coming off the sofa as seen below. And when you sit down on the sofa it makes squeaky sounds.,-150.00,,,2019-04-18 11:08:24,Reselect,,,,,,,Kelsey Oliffe,,2
Knoxfield,KD,VIC,54819,2018-11-23,Bhagya,Withana,bhagya.withana1@gmail.com,0451590994,2019-04-15 15:22:09,PERFECT BALANCE ACCLAIM PLUSH Queen Mattress (250Hx1530Wx2030D,3977,61533,100298,The product is not damaged .The mattress as caused us back pains and we would like to get an exchange if possible .,0.00,,,2019-04-18 10:15:41,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Campbellfield,CF,VIC,54820,2019-01-01,Muhammad,Sheikh,usmanskhh@gmail.com,0421671238,2019-04-15 15:24:07,Brigette 2 Seater Sofa,3754,63386,606969,The buttons are falling apart from the sofa and making squeaky sounds when you sit on it,0.00,,,2019-04-18 10:59:44,Reselect,,,,,,,Kelsey Oliffe,,3
