STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Bankstown,BN,NSW Metro,106175,2020-03-25,Delana,Cornelius,Delanac01@gmail.com,0492417022,2020-09-14 11:20:08,DARK GREY - PALLADINO - Modular Corner Wedge,2570,628280001,920666,The suite that we purchased is not at all of how i remember it being in store. Its so tacky and buldgey the pillows itself are also not of good standard to me. The material is very loose and the pillows do not fit into eachother the way it should. You can see on the hear pillow how it has started bulging in the middle. This is not the first issue i have had with Amart our original items that were ordered we received damaged and still waiting for a replacement 6 months later. If i had knows what i know now i would of purchassd somehwere else.,200.00,,,2020-12-04 10:00:54,Finalised_no_technician,,,,,,,Emma-Kate Summerfield,,3
Rutherford,RD,NSW Metro,107937,2019-08-18,Amanda,Perry,perryclan5@bigpond.com,0417687913,2020-10-07 10:33:28,CHARCOAL - SPARTACUS - 3 Seater Sofa,2320,512010001,822538,All the springs have popped and you can feel them when sitting down . Foot recliner has dropped at front due to springs popping out.,90.00,Item 1# The pocket springs on the RHF recliner was reported to be collapsing  on inspection they mentioned the LHF side is going as well. This is due to the foam casing rolling over the front edge.  Item 2# The leg roll fabric under 3 x leg rest rolls is tearing along the leg rest board and zippers from normal use.  Item 3# The adjacent RHF recliner mechanism is twisted from normal use which has created a gap between the two backrest.,Inspection and report only due to additional items listed on inspection.   The lounge is in perfect condition and I don’t believe there is any customer neglect and they are also of smaller build people.  The customers are very dissatisfied with the lounge and said that are not happy about a repair as they look after the lounge and would rather a store credit to upgrade.,2020-12-04 10:10:33,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Rachel Coutlis,2
Coffs Harbour,CH,NSW,108036,2019-03-20,Dianne,Simmons,deb3_ham@hotmail.com,0428232422,2020-10-08 09:40:03,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,2450,590220002,244073,5 days ago 1 back rest on recliner gave way. Last night on the other recliner I noticed that the padding on the foot rest of the recliner looks like it has moved substantially and padding on the seat of the recliner looks and feels like it has come away from the actual structure and you can feel springs or something under your legs. The recliner seat is now nothing up with the rest of the lounge. Very disappointed.,90.00,Atleast five seats have compromised pocket springs/foam including the corner module. The far LHF recliner has compromised KD brackets. Lounge has excessive pilling on one seat due to the nature of the foam/pocket spring damage  which has also caused the top liner foam to be compromised.,Report only,2020-12-04 10:15:35,Finalised_technician,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Jill Byrne,2
Caringbah,CR,NSW Metro,108078,2019-09-19,Frances,Cook,frances.l.cook@gmail.com,0416310856,2020-10-08 16:59:00,STEEL - ELDRIDGE - Electric Lift Chair.,2227,650520001,52109,The footrest intermittently gets stuck in place / won't retract  intermittently won't unfold  but when it unfolds  it won't extend all the way. The chair lift still works fine though. Last Sunday the chair lifted while the legrest remained extended  and I slid out of the chair and fell onto the floor. While on the floor  I had to push the chair back as it was trying to topple onto me,290.00,On inspection I found the chair to be in a closed position.  On opening the chair it was found that it only opened a couple of inches at a time  intermittently.  It wasn't an electrical issue but the mechanism was twisted resulting in the sheering  of a bolt which further caused the mech to stop  build up tension and snap free during the operation of the chair lift and recline.  This failure caused the owner to fall from her chair resulting in a hospital stay of which she is in for another week. In the interest of CM safety  I felt it important to fix the mech operation to the best of my ability given the mech has a twist anyway.  I identified the issue causing the mech to jam and spring free and provided a temporary solution till such time as the new mech arrives.  I have adjusted the quote to add a further fee to reflect the time taken to make the chair safe.,16/11/2020-returned to CM's with new mech. On removing the old mech from the lounge I realised the mech was made up of 2 parts  recliner mech and lift chair mech.  Having only received the recliner mech from spare parts  I inspected both current mechs prior to doing any work to ensure any work completed would be successful.  On inspecting the mechs I concluded the lift mech which supports the recliner mech  was not square.  The skewing of the lift mech appeared to transfer into the recliner mech causing bends and sheering of mounting bolts.  After discussion with Paul from spare parts it was agreed that the time required in ordering a new mech was unrealistic and that it may happen again given the CM's circumstances being incapacitated and a larger woman.  I replaced the recliner mech and lift mech back into the chair and tested the operation. The operation was safe for the CM's use.,2020-12-04 10:27:59,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Richelle Suna,2
Hoppers Crossing,HG,VIC,108144,2020-07-08,Adrienne,Ortega,adrienne.ortega@hotmail.com,0403593120,2020-10-09 15:01:16,BLACK - ASCOT - Leather Recliner,3030,527420001,127474,One side of the recliner chair  is higher then the other side.,90.00,There is a frame discrepency which has resulted in the single recliner seat not sitting squarley on the floor with the RHF side of the seat significantly lower than the LHF. NO PO ID label : (see photos) As new condition (2),ON inspection there appears to be no defect with the rec mech or its placement on the timber frame which leads me to suggest the frame itself is not square or twisted due tp the significant lean the songle seat displays. The cm is declining repairs and would like to speak to CSC regarding a changeover ( cm 's sister works at Braybrook store) tech to call CSC.,2020-12-04 10:56:29,Changeover,Frame,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Rachel Coutlis,2
Townsville,TV,North QLD,109075,2020-06-16,Mariam,Mohamed omar,Caynii06@gmail.com,0431735044,2020-10-22 11:56:44,BEIGE - DICKENSON - 3 Seater,4812,664900001,400418,The of the 3 seater where the leg is scrued  to is bendinding and loose and wount hold the leg nicely making the whole sofa lean to that side and the leg sway and go on aside.,200.00,Dickenson 3STR   Purchase date: 16.06.20  1. 3STR: Lounge rocking. Rear LHF foot is not supporting the lounge. Foot is at an angle because the timber base plate has split apart through the middle.  New base plate needed.,Damaged base plate removed. New  thicker  more solid base plate made and installed into armrest framework. Foot reattached. 3STR now sits correctly on all feet.  CF + R/Q + INT2 = 200,2020-12-04 14:11:29,Finalised_technician,Frame,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
Oxley,OX,South QLD,109085,2017-05-21,Tracy,Collins,timothyjamescollins@hotmail.com,0478105359,2020-10-22 12:50:35,CHOCOLATE - MAGNUS - Corner Lounge,4580,531060003,417013,The issue is the deterioration of the lounge on the LHS recliner as well as the alignment of the lounge as well as the subsequent material fault at the back of the lounge where it has fallen apart,180.00,Numerous issues as noted by customer. Both end recliners have considerably softened backrest fill and lhf recliner has considerably softened seat pack. Both armless seats  have loose displaced backrest post brackets causing backrests to lean further back. All sections have disintegrated dust covers which are tearing  and crumbling. These include recliner armrests and seats which require mechanism removal to replace. This suite is quite clean and tidy but has soiling on rhf recliner headrest. Likley cause for all issues is manufacturer materials. Customer requested to leave components seperated so they could clean and reposition themselves.,There is significantly more repairs required than on SR so Inspect  report and quote.,2020-12-04 14:26:10,Finalised_technician,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR NOOSA.,THE LEATHER DOCTOR,NEV,HENDERSON,AMY BLATCH,Richelle Suna,2
Cannington,CT,WA,109093,2020-10-10,Grania,Mckay,grania@live.com.au,0410488064,2020-10-22 14:45:50,GREY - ALONSO - Modular Corner Lounge,6112,677600001,549144,Dust cover torn.,160.00,The customer pointed out two issues  1 the dust cover is torn 2 the front RHF corner of the LHF section has a scuff mark and torn the fabric,New dust cover install  Flocked and repaired the scuff mark,2020-12-04 14:28:39,Finalised_technician,Cut/Tear,Transport,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Marie Pollock,2
Braybrook,BK,VIC,109101,2019-07-28,Scarlet,Yates,scarlet.yates05@gmail.com,0457273140,2020-10-22 15:22:07,BLACK - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,3015,648460001,124079,The spring has come away from its position and popped through the material underneath.  Not sure how this happened only noticed when I picked it up to vacuum underneath.,130.00,inspected to find that one of the zigzag springs in the ottoman had dislodged due to incorrectly installed bracket. as visible in the photos the staple in the bracket was never correctly installed. the staple was all bent out of shape.,reinstalled the zigzag spring. CM not concerned about the small tear in the dust cloth.,2020-12-04 15:48:44,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Richelle Suna,2
Benowa,BE,South QLD,109118,2017-03-14,Brad,Thornton,stefy_levy@hotmail.com,0403672375,2020-10-22 20:02:50,BLACK - ALBERTA - Corner Suite,4226,578750001,497948,The handle that pulls open the leg rest has snapped for the second time.  The first time was only one year after purchased and it was repaired. Now it happened again.  The issue is with the metal cable inside which is very thin and fragile  you need to put quite hard for the leg rest to open it.   If I cannot be contactable  please contact my partner Stephanie on 0413551736.,110.00,Broken parachute,Replaced onsite  Also tightened kd brackets,2020-12-04 16:22:11,Finalised_technician,Trigger/Cable,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,AMY BLATCH,Richelle Suna,2
Toowoomba,TW,South QLD,109170,2019-09-12,Priya,Guduru,spriyareddy.guduru@gmail.com,0450632579,2020-10-23 19:57:43,DARK GREY - PRESCOTT - Recliner,4350,649490001,391920,Single recliner is not working remains all working well but single one recliner functioning is not working .,130.00,Single seat recliner not working Job was flagged as mech replacement however issue was trigger cable mounting had come away from mech,Re-attached trigger mounting mechanism to recliner mech Tested fine on completion and customer happy Quote updated to reflect work done,2020-12-04 09:56:01,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,AMY BLATCH,Michaela Nicholson,2
Braybrook,BK,VIC,109503,2019-11-02,Nicole,Bates,Nicole@conversionmanagement.com.au,0401532062,2020-10-28 15:17:22,GREY - BONZA - Corner Lounge RHF Chaise,3043,515150002,128048,Corner seat the foam has lost support. Dips now.,200.00,Cm complained that the seat is sagging.  On inspection I have found out that the back portion of chaise of a 2 seater chaise lounge is sagging.  This is normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. Likely cause normal wear and tear.,I have boosted foam in the seat. All fixed customer happy.,2020-12-04 09:40:10,Finalised_technician,Foam,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Rachel Coutlis,2
Virginia,VI,South QLD,109516,2019-03-09,Michelle,Shea,mshea@bne.catholic.edu.au,0438162950,2020-10-28 17:37:28,CHARCOAL - SENTINAL - Electric Recliner,4034,625770001,523060,My husband was sitting in the recliner (recline position). He heard a noise from underneath (said it sounded like coins dropping).  He tried to recline back into a sitting position but it would not do so (whiring sound).  Upon looking underneath it  he found 1bolt and 3 nuts. He turned the chair on its side to see if he could find where they came from but he couldn't.  Power was turned off and on but the chair would still not recline back   That was 2 days ago.  On filling in this  we plugged the chair in and tried it.  It did recline back into a normal sitting position  although not smoothly (looked and sounded clunky).  We still have the bolts and nuts.  We don't    want to use it  incase it happens again or makes it worse.,130.00,Customer concerns about clunky noise heard underneath the recliner and couple of bolts on the floor was fund. Inspection and assessment found the motor bolts loosed and bolts that hold the motor on drive bar also missed. The inspection found no damages on the motor or any father areas of the mechanism.,Re-installed the motor on its place and installed the missed drive bar bolts on the mechanism.  Customer Satisfied with repairs. Internal Note: A customer is a heavy person  and possible the bodyweight may cause damages in the future on the mechanism or other parts of the recliner.,2020-12-04 10:53:59,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Angela Hyde,Rachel Coutlis,2
Knoxfield,KD,VIC,109523,2019-10-21,Satmeet,Kaur,satmeetk@yahoo.com,0411898710,2020-10-28 19:35:20,BEIGE - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,3179,648460002,108880,When sitting on the left hand side of the sofa next to the hand rest sinks In and feels like there is nothing holding the cushion in comparison to the other seats where it feels a lot firmer and comfortable to sit on,90.00,Customer is concerned RHF end seat has lost support  is softer than others.,I could find no fault with the seat or lounge  it is a little softer than others as it may receive more use  the springs and base were all fine  the lounge is in excellent condition. The customer accepted this.,2020-12-04 11:00:35,Non Manufacturing,No defect,No Defect,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Angela Hyde,Richelle Suna,2
Auburn,AN,NSW Metro,109575,2019-08-10,Manzoor Ali,Qureshi,manzooraliqureshi@gmail.com,0401517674,2020-10-29 14:10:34,NAVY BLUE - BRIGETTE - 3 Seater Sofa,2118,633870002,939738,The buttons have come out and the threads are coming out from some places.  This problem is with both sofas with item codes as below:  63387 - Brigette 3 Seater Sofa - $699 63386 - Brigette 2 Seater Sofa - $499,90.00,Many of the buttons on both the customer’s 2 and 3 seat sofas have detached themselves during normal use. Unfortunately the customer does not have any of the buttons to reattach. Please contact the customer to discuss their options.,Inspection  report and quote adjustment.,2020-12-04 11:46:32,Reselect,Buttons,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,Rachel Coutlis,2
Beenleigh,BL,South QLD,109632,2019-01-23,Greg,Reinke,travelhound@bigpond.com,0409130946,2020-10-30 13:43:10,BLACK - JULIUS - 2 Seater with 2 Electric Recliners,4207,643580001,125923,Both chairs noisy when going up squealing. One chair leans out to the left when going up.,390.00,1. Customer concerned with sound of LHF recliner mechanism when being actioned. Mechanism requires lubricant to eliminate however otherwise is in good condition. 2. Customer concerned with RHF recliner on 3str and claims that it leans to one side. Inspection found that the footrest is lower on one side when it is extended  indicating the mechanism is bent.  3. Customer also claims that the foam in the seat is uneven. Inspection found that the seat foam has collapsed and lost its memory. Customer claims the foam was previously repaired and inspection found that the booster foam previously installed by the lounge repair guys has failed. New seat foam is required  Apart from listed issues lounge is in good condition.,Cf+QR Quote CF+ 2. M2 supplied by Amart (part in stock) 3. INT2 supply and fit new seat foam  30/11. Returned to complete approved repairs. Approved repairs completed on site. Customer happy with result.,2020-12-04 12:50:22,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Rachel Coutlis,2
Tingalpa,TA,South QLD,109640,2020-05-02,Greg,Casey,caso.83@hotmail.com,0411388229,2020-10-30 15:16:34,GREY - FORTEO - RHF Corner Chaise with Electric Recliner,4160,676320001,829260,We had our couch delivered on the 21st September 2020. All was fine until about 1 week later when I noticed the recliner part of the couch was no longer sitting flush. When we first set it up the couch was all in line. Now the recliner seems to click when reclined back in and it sits lower than the rest of the couch and it doesn't fold all the way in.,170.00,The Footrest does not close properly as the mechanism is bent,Replaced mechanism now working fine and customer happy with the job,2020-12-04 13:01:24,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Rachel Coutlis,2
Tweed Heads,TH,NSW,109683,2015-11-09,Dianna,Lowe,almaxcrane@hotmail.com,0417959404,2020-10-31 13:21:06,COFFEE - BILLIE - Fabric Recliner,2484,531090002,206195,The first chair the recliner plastic release handle just snapped in half  the chair still reclines but is difficult with the broken handle.  The other chair's arm rest has sunken badly and this was an issue some time ago.  It has only happened to one of the chairs arm rests  the other three armrests are fine.,342.00,Issue 1 - #1 recliner the recliner handle has snapped due to a weak point in the handle paddle. Issue 2 - #2 recliner  there is a large indent in the LHF arm rest. This has been caused by hardboard on top of the frame collapsing as it is not strong enough.,Excess travel charged twice and no show fee ( 36km x 2 and $50 for no show ) Issue 1 - New trigger assembly fitted. Issue 2 - Soft fill in arm rest redistributed  more filling added  frame work has been repaired with stronger board and supported with double 19mm braces.,2020-12-04 13:44:32,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Angela Hyde,Rachel Coutlis,2
Rockhampton,RK,North QLD,109754,2017-07-21,Joshua,Dowey,jjdowey@hotmail.com,0407645726,2020-11-01 14:45:38,SMOKE - SEATTLE - Fabric Corner Lounge Suite,4703,457870001,336538,On the end piece closest to the tv  a wooden board has burst through the bottom of the lounge. A friend sat on it and as he did it caved in  it cannot be sat on without sinking into it now. As it is close to the tv it is very rarely used  so not sure why it gave out so easily.,340.00,Attended to inspect the customer’s concerns with the Seattle Modular Lounge. The customer stated a wooden board had burst through the bottom of the lounge. The LHF end lounge piece has collapsed & underneath has exposed a timber board which is visible through the dust cover. The feet & dust cover were removed. The exposed frame timber board has moved unfortunately due to the manufacturers design as they only used staples to secure the timber to the main frame which was not strong enough.,In order to repair  we un-upholstered the lounge by removing the fabric & removed the staples from the timber frame. We then restructured the timber board  attaching to the main frame by moving back into position & securing with a timber brace for a much stronger outcome  reinforcing it with large timber screws. We then re-upholstered the lounge  repaired the dust cover and re-attached. Feet were attached and the lounge was placed back into position. The customer was happy with the end result,2020-12-04 14:29:23,Finalised_technician,Frame,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Michaela Nicholson,2
Waurn Ponds,WS,VIC,109800,2020-10-12,Martin,Elliott,martin.p.elliott@gmail.com,0406866837,2020-11-02 11:34:56,LIGHT GREY - ALLEGRO - 3 Seater,3215,657930001,863395,In the past week the middle seat springs started to squeak slightly when sitting. Over the last 2-3 days it has gotten worse and now when you sit and get up  the springs squeak very loudly. The other two seats are fine  they make no noise. We've only had the lounge for a few weeks so something is definitely not right with the springs in the middle seat.,200.00,Customer concerned that the centre seat was making a squeaky noise. Upon further inspection it showed that the zig zag spring was loose in the clip thus when sitting the end of the spring would rub against the clip causing the noise.,Removed dust cover loosened the spring and lubricated,2020-12-04 15:15:44,Finalised_technician,Zig Zag Springs,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Angela Hyde,Richelle Suna,2
Coffs Harbour,CH,NSW,109830,2020-05-21,Nathan,Ives,Nathan_ives1@hotmail.com,0421736040,2020-11-02 14:50:56,BLACK - SAN MARCO - Corner Lounge with Chaise,2450,577750001,258957,Manual recliner handle has broken,110.00,The parachute trigger cable had snapped at the handle on the seat second from the right.,Replaced the parachute cable. Job completed.,2020-12-04 15:17:58,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Richelle Suna,2
Cockburn,CB,WA,109832,2020-07-20,Ellen,Goodman-Jones,Ellen.Robertson@live.com,0401268689,2020-11-02 15:03:32,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,6154,660970001,301083,Lights in the middle section of the couch on the flip up bit do not work. Wireless charger working  and back cords have been checked so it’s not that it’s incorrectly plugged in.,120.00,Light on centre console not working,Inspected  found plug not plugged in properly  tested and works fine now,2020-12-04 15:20:49,Finalised_technician,Cables/Leads (Electric),Customer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Angela Hyde,Richelle Suna,2
Oxley,OX,South QLD,109834,2018-01-28,Sherri,Hasted,dshasted@bigpond.com,0411162503,2020-11-02 15:22:07,BLACK - MILLENNIA - 3 Seater Sofa,4124,579010001,428385,These are photos of the cosmetic damage to the lounge.  The photo of the USB and plug  you will note is bowed.  The USB plugs work but the power point doesn't and hasn't since we have had the lounge. Currently the lounge will not recline.  There is power going to the USB ports but the reclining action no longer works.  Dennis has checked all the fuses and it appears there are no issues with them  so we can only assume that there is a motor issue.  Please note we bought two of these lounges but this is the only one we have had issues with.  The other one still looks like brand new,210.00,1. Both LHF and RHF electric recliners on 3str no longer action when button is pressed. Customer claims that the buttons suddenly stopped working on both sides at the same time. Inspection found that the cup holders were faulty. 2. Customer also concerned with USB box as the lid appears to have bent. Customer claims it has been getting progressively worse over the last few months.,1. Fitted and tested new cup holder on both RHF and LHF recliners. Cup holders supplied by amart 2. Fitted and tested new usb box supplied by Amart.,2020-12-04 15:22:41,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Robert Abbott,2
Morayfield,MF,South QLD,109845,2018-02-22,Lisa,Dickinson,l_dickinson@outlook.com,0438928080,2020-11-02 16:47:00,BLACK - SAN MARCO - 3 Seater Chaise,4500,569290002,990780,Threading coming undone and Spring in chase have collapsed. Have had warranty claims for this lounge before. This issue is the same issue from last claim. Given this  my husband and I are seeking a reselection.,90.00,Multiple issues with this suite.  1. Top stitch undone on chaise seat cushion of corner suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.  2. Customer concerned with chaise seat cushion sagging and can feel springs. Inspection has found nothing out of place in seat base. Seat cushion is made up of solid foam. Inspection has found that zig zag springs have been reattached most likely from previous repair. This repair has not failed. Unable to identify customer's concern.   Suite is in reasonable condition. Customer is seeking a reselection.,Have provided quote for stitching only. CSC to action Customer has refused repairs.,2020-12-04 13:43:59,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Tweed Heads,TH,NSW,109851,2019-10-12,Jackson,Glasby,kaylaberry.125@gmail.com,0435758385,2020-11-02 17:43:06,BLACK - OPTIMUS - 3 Seater Sofa,4209,625820001,275585,Leg rest on a angle not sure why. The whole chair tilts when extended out.,130.00,RHF mech on 3 seater the legrest doesn’t line up. This is caused by the springs jamming.,Have made adjustments onsite. Job is complete.,2020-12-04 16:22:38,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Angela Hyde,Olwen Silversides,2
Midland,MD,WA,109852,2016-03-22,Dennis,Hayden,popnnan@activ8.net.au,0448456601,2020-11-02 17:46:53,BLACK - MICHELIN - Leather Corner Lounge,6280,533300001,134849,Touching the touch button gives no response,150.00,Switch box not responding when buttons pushed. Clicking noise is occurring when buttons are pressed but no motor motion is happening.,Switchbox and control buttons replaced  Lounge is now functioning as per design,2020-12-04 16:29:15,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Angela Hyde,Richelle Suna,2
Midland,MD,WA,109864,2020-01-13,jatinder,singh,jaatmanroop@gmail.com,0413022100,2020-11-02 18:46:55,CHARCOAL - MADDEN - 3 Seater with 2 Inbuilt Recliners.,6055,657890001,196833,my recliner got uneven when person sit on side one it feel more pressure on lower back like if person sit on left hand side then feel pressure right hand side lower back and if person side on right hand side then it feel pressure on left hand side even though if we lift up leg support its should be comfortable but again its feel more pressure on lower back which cause pain so please fix it asap or replace it. kind regards jatinder,90.00,The two outer recliners on the 3RR are sinking excessively.  Inspection has revealed that there is no visible reason in relation to the suspension or the frame which could be attributing to the sinking occurring. As a result it is apparent that the sinking can be attributed to the fill compressing. The centre seat of the 3RR is also sinking but not to the same extent. When the age of the 3RR is taken into account than the wear can be considered to be excessive.,No action.,2020-12-04 16:32:35,Reselect,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Richelle Suna,2
Toowoomba,TW,South QLD,110050,2019-06-20,Mecca,Baillie,gregnmecca@gmail.com,0407760453,2020-11-05 11:32:55,BLACK - SAN MARCO - 3 Seater Chaise,4413,569290002,390172,2 issues. 1. The recliner no longer reclines. There are nuts and bolts that appear to have fallen out of it.  2. The couch is uneven and has no support in 1 section of the couch (middle bit).,500.00,LHF recliner bolts had fallen out of drive bar mounting points (multiple) Recliner mechanism failed on RHF side causing feeling of seat leaning to one side KD Bracket bolts loose across all backrests Backrest Bracket support bolts for centre seat all very loose Seat foam support on RHF side of centre seat failed causing foam to sink into seat space Discussed additional issues with Natasha and approved to carry out repair,Replaced mechanism on LHF recliner with supplied item Reinstalled drive bolts to drive bar Removed centre seat section and added additional strapping support to RHF side zig zag springs Removed all backrests and tightened all bolts Reassembled lounge  customer was still concerned about movement on chase section backrest. Checked and found to be normal - the movement was normal for electric backrest due to slack in motor mounting pins. Tested lounge and all operational  customer was happy,2020-12-04 10:02:01,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,AMY BLATCH,Olwen Silversides,2
Osborne Park,OP,WA,111094,2018-11-21,Jasmine,OCarroll,jocarroll91@hotmail.com,0475755741,2020-11-19 13:11:36,LIGHT GREY - OMAHA - Corner Lounge,6019,567130001,244956,Cushion has ripped away from lounge base from simply leaving on it as you would when sitting on a couch,160.00,The stitching came loose on the side of the one chair. It was on the side and towards the backrest cushion.,I used 2 needles to sew the fabric closed. The chair is now repaired,2020-12-04 16:52:27,Finalised_technician,Stitching,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Angela Hyde,Richelle Suna,2
Maroochydore,MR,South QLD,111136,2018-07-11,Brian,Sharp,brianandlorraine1@gmail.com,0438526633,2020-11-20 09:10:40,BLACK - LANNISTER - Leather Electric Recliner,4560,577240001,817716,Customer is not happy with previous repair and claiming tech cause staining to the back rest. Clean only,140.00,This customer had a stitching repair done just recently and it had come back with some very unusual blue marks that look very much like ink.  The previous repairer ( lounge repair guys ) has said that these marks were not made by him  so there was a mexican standoff over this  according to the previous notes  The job was then assigned to us to repair.,Although we cleaned and tried many solutions  we were unable to remove these mysterious marks  so the only option was to match to the existing leather colour and retouch each area. To complete our repair  we applied 3 coats of 50/50 top coat seal our work and match to the existing sheen. Repairs completed onsite and customer very happy,2020-12-04 16:56:42,Finalised_technician,Discolouration,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS,Angela Hyde,NEV HENDERSON,2
Gepps Cross,GC,SA,111144,2013-04-30,wendy,bartley,tsh90927@bigpond.net.au,0419674702,2020-11-20 10:21:15,DARK BROWN - CEDAR FALLS - 3 Seater + Recliner + Recliner,5096,241560002,898341,The cable for the footrest release has broken due to normal use over time.,110.00,Cable broken on single recliner No id tag on the lounge,Replaced cable,2020-12-04 16:45:15,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Richelle Suna,2
Morayfield,MF,South QLD,111413,2017-10-21,Michaela,Hill,m.teegan.hill@hotmail.com,0422197118,2020-11-24 06:33:42,LIGHT GREY - SPARTACUS - Corner Lounge,4510,512030003,984902,Main recliner seems to have internal issue causing the chair to be on a lean when reclined armchair is used daily recliner foot now scraps on floor when being released it is also wobbly when not reclined. Chair beside it also seems to sag to the right possible internal issue also.,210.00,Multiple issues with this suite. 1. Footrest hard to close and leaning to one side on LHF recliner of 2 seater console suite. Mechanism arm has bent. Likely cause is footrest has tried to be closed while backrest is in recline position or footrest has not been closed evenly in the middle of the board. Unable to determine cause of damage.  2. Backrest leaning and is very loose on RHF fixed seat of console section of suite. Backrest KD bracket bolts have loosened overtime from general use and are no longer able to support backrest. High use area wear and tear.  Suite is in reasonable condition.,1. Replaced mechanism. Customer satisfied with repair.  2. Tightened KD bracket bolts. Customer satisfied with repair.,2020-12-04 13:47:25,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,AMY BLATCH,2
Springwood,SW,South QLD,111966,2018-10-10,Alyssa,Buckley,Alyssa.buckley259@hotmail.com,0448541346,2020-12-01 13:10:02,LIGHT GREY - ABBY - 3 Seater Sofa,4130,616170002,225802,The stitching in one of the cushions has come apart causing a hole which keeps getting better. Unsure of cause.  We were also told that the fabric had fabric protection  however it has stained quite easily.,0.00,,,2020-12-04 11:24:46,Changeover,,,,,,,Richelle Suna,,3
Dandenong,DG,VIC,111971,2019-11-01,Sukhwinder,Hans,hanssukhi@ymail.com,0430800098,2020-12-01 13:59:28,BLACK - LUCIANO - Corner Lounge with Electric Recliner and Right-Hand Facing Chaise,3810,642620001,231793,Leather coming off in small particles and I do not know the reason.,0.00,,,2020-12-04 12:05:25,Changeover,,,,,,,Richelle Suna,,3
North Lakes,NS,South QLD,112171,2018-05-31,Madonna,Crew,mlcrew@jlg.com,0408737068,2020-12-04 08:26:44,WHITE - CHANELLE - King Bed,4017,564230001,241690,BLOCKS ON EDGE OF BED SIDE THAT HOLD THE BEAMS IN PLACE HAVE BROKEN  / MOVED  TIMBER DOWN THAT SIDE OF BED HAS SPLIT IN THAT AREA ONLY AS PER PHOTOS. **THESE BLOCKS APPEAR TO HAVE ONLY BEEN TACKED ON WITH A SMALL NAIL.   PLEASE NOTE. I WENT TO SIT ON BED WHEN THIS HAPPEN AND IT HAS JOLTED MY NECK  I NOW HAVE NECK PAIN AND AN EXTREME HEADACHE. I NEED REPLACEMENT ASAP I DO NO HAVE A SPARE BED TO USE  PLEASE ADVISE URGENTLY HOW THIS CAN BE RECTIFIED.,0.00,,,2020-12-04 09:51:10,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Melrose Park,MP,SA,112186,2020-11-28,Nathan,Cooney,Nathancooney83@gmail.com,0419855011,2020-12-04 11:23:00,BLACK - GIORGIO - 3 Seater Sofa,5161,642560002,993828,The couch arrived with lots of scuffs and scratches on it. The scratches are not limited to one single area  they are all over. My couch looks used. The piping around some of the cushions looks worn. The outside packaging was not overly damaged upon delivery  so i believe the scratches were done before the couch was packaged.,0.00,,,2020-12-04 11:53:22,Changeover,,,,,,,Nicole Regester,,3
