STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Coffs Harbour,CH,NSW,86856,2016-12-19,Owen,Shannon,owen.shannon@gamil.com,0421336096,2020-05-26 20:08:27,BLACK - SWEENEY - Corner Lounge,2450,520930002,223234,Spring can be felt just under leather   The couch was repaired under warranty 12 months ago for the same issue on another section of the couch.,550.00,on the chaise style module  the pocket springs/ foam compromised over the entirety on the 2 seater sized area.,callout and report ONLY. Picked up and unpicked entirety of the seat  and replaced compromised pocket springs/foam  re fitted and delivered back to customer. Job completed.,2020-09-28 08:42:00,Finalised_technician,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Naomi Hughes,2
Coffs Harbour,CH,NSW,88193,2015-02-28,Rebecca,Young,rebeccayoung20209@gmail.com,0423509033,2020-06-09 16:30:10,BLACK - ASHLEIGH - Corner Lounge,2444,485200001,204171,The Stitching on the lounge has came undone on one of the seat. I believe the cause of it from seating on it,630.00,The seat to the right of the centre console  the seam where the main seat panel meets the legroll is compromised  the particular seam incorporates about 5 panels (2x leather surface  2x legroll fabric  1x main seat fabric) and I attempted to hand stitch but the hand stitch was failing and a machine sew is required. There is another stitching issue on the chaise  on a seam that divides the main seat panel to the leg rest panel.,Callout and report ONLY. Both the seat to the right of the centre console and the chaise seat were picked up  unpicked and both seams were machine sewn  reassembled and returned to the customer. Job completed.,2020-09-28 08:43:00,Finalised_technician,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Richelle Suna,2
Hoppers Crossing,HG,VIC,90783,2018-01-31,Gabrielle,Broekhoff,Gbroekhoff@yahoo.com,0414738418,2020-07-06 17:08:11,CHARCOAL - CRESSIDA - Electric Recliner,3340,594210001,104247,Single recliner recently stopped working. We seem to think it might be a problem with the circuit board/motherboard/chip (I don’t know what to call it). Also have a couple of problems with our 3 seater  a previous repair has shown to have the same issue again of our recliner ‘clunking’ when it goes down  and the power point/USB hub doesn’t stay down,293.00,Single recliner cup holder failed  Sofa  rhf mech.  Worn and Catching base USB unit lid will not close due to broken latch,Replaced cup holder Spaced mechanism  base  Replaced usb unit,2020-09-28 08:44:02,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Kaitlin Evans,Catherine Sal,2
Port Macquarie,PM,NSW,101306,2013-02-24,Louise,Brown,Mlbrown@aapt.net.au,0433098855,2020-07-13 13:32:50,CHOCOLATE - APOLLO - 5pce Corner Lounge Suite,2444,452830001,112178,The recliner lounge chair frame is unstable and the foam has come away from the corner of the seat making it lumpy to sit on.,320.00,On the far RHF end seat of the suite  the mechanism is compressed to the RHF and the foam has compressed  you can feel the timber bar behind the legs (cuts off circulation).,Callout and report ONLY. Replaced main seat foam and mechanism. Job completed.,2020-09-28 08:44:42,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Richelle Suna,2
Coffs Harbour,CH,NSW,101508,2015-01-26,Michelle,Brown,jimjoy64@bigpond.com,0417670353,2020-07-15 14:44:22,CHOCOLATE - SAN MARCO - Corner Lounge with Chaise,2462,511310004,203286,The back inside side of the chaise where it joins onto the rest of the lounge has sunk (given way)  when sitting on the chaise your body leans to that side and makes it hard to sit in the centre of the chaise because of this issue. Not sure of cause  ?internal strapping/padding has given way. Chaise lounge is at Gaeta's Upholstery Grafton awaiting decision. Thank you,470.00,The foam on the chaise module of the suite is. compromised. Also zig zag spring had come off the cufflink.,Picked up from an upholsterer in grafton and unpicked entirely of leather cover and replaced the whole chaise foam. Remastered zig zag spring with new cufflink  drop back to the customers house. (An employee of ours did the majority of this work and unfortunately he didn't take enough photos  I apologise). Job completed.,2020-09-28 08:46:18,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Richelle Suna,2
Mackay,MK,North QLD,102028,2018-06-09,Vivian,Harrap,Vivianharrap76@gmail.com,0427595205,2020-07-21 13:51:51,CHARCOAL - CRESSIDA - 3 Seater,4754,594230001,357276,When we press close the lounge on both sides makes a clunking sound and doesn't close all the way. And the zipper and stuffing in the leg area underneath is falling apart.,350.00,I arrived at the customers house to complete the repair of replacing the silver USB power box and both mechanisms from the 2 recliners.   I began the repair by removing the screws holding the USB box in place.  I then removed the backrest and unstapled the material at the back so I was able to pull out the power cord.  The new USB box was installed and the power cord pull through into position.  The material was stapled back in place and the screws replaced to secure the USB box into position. The USB slots and power points were tested to make sure they worked.  I then disconnected the backrests and tipped the lounge forward. The motor on each mechanism was disconnected and the nuts holding the mechanisms in place removed.,The base of the recliner was rotated outwards and the mechanism removed. I noticed a zig zag spring had pulled its EK clip free and was poking through the dust cover. A new EK clip was attached and screwed to the frame. The mechanism was taken outside and a new mechanism assembled.  Once assembled the new mechanism was returned to the base and bolted in place.  The base fixed back to the rails and the motor attached to the mechanism.  The mechanism was disconnected from the LHF recliner and taken outside. A new mechanism was assembled and returned to the base and bolted in place.  The base was bolted to the steel rails and the motor connected.  The backrests were clipped back on and the footrests bolted to the mechanisms.  The recliners were tested and were fully operational.  The customer was happy with the repair,2020-09-28 08:48:57,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Kaitlin Evans,Kaitlin Evans,2
Port Macquarie,PM,NSW,102138,2011-05-03,Sharon,McMahon,Aimee88147@gmail.com,0476621730,2020-07-22 15:32:43,CHOCOLATE - CELEBRATION - 3 Seater (2Inbuilt Recliners) + Recliner + Recliner,2427,364760001,93655,The handle has snapped  might have been caused by framework being out of alignment,180.00,Trigger handle on the LHF recliner had snapped. Its mech is also wonky. The rest of the suite has compromised foams and the fabric panels that hold the foams in place is why the customer thought there was a frame issue.,So due to the request of CS  I replaced the trigger (the customer really wanted it done also). However  the lounge has an insurmountable amount of damage  extremely difficult to quote for as I'm sure the digger you deep the worse it would get.  Customer didn't seem that phased by it  so maybe just a pay out for the rest of their warranty would tie them over.,2020-09-28 09:16:38,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Jodie Weir,2
Port Macquarie,PM,NSW,103797,2020-07-08,Holly,Wilson,Holandelt@gmail.com,0488755638,2020-08-13 02:09:30,JET - MATRIX - 3 Seater Sofa with Chaise,2443,507210003,159725,The stitching was faulty from when we received the lounge brand new but has just opened rite up now from just general use.,210.00,A seam on the chaise module of the suite had some compromised stitching.,Hand stitched on sites. Job completed.,2020-09-28 08:58:03,Finalised_technician,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,Richelle Suna,2
Mackay,MK,North QLD,104079,2015-11-08,John,Midgley,jnmidgley@bigpond.com,0427837458,2020-08-17 11:43:55,BLACK - VITTORIA - Leather Electric Recliner,4740,511330002,305072,The electric recliner is not working. Was half way through putting it down on the weekend and it stopped. Have checked all power sources and connections with no luck.,220.00,The customer had a concern with the electrics not working on their single recliner. Using a replacement controller and motor  I was able to determine the motor was faulty. The motor model number is: PT01-29-163. 331-45 If a new one can be supplied  we can fit it. I disconnected the faulty motor so the footrest could be closed  and the customer had a chair to use.,24/09/2020 I arrived at the customers house to complete the repair of replacing the motor on the single recliner because the power cord has been squished and damaged.  I disconnected the backrest and tipped the base upside down.  I then removed the bolts holding the motor in place.  The new motor was then installed and bolted into place  the two arms from the mechanism were then connected.  The wires were connected and zip tied to the frame so they would not get caught and damaged.  The base was tipped upright and the recliner was tested. It was fully operational.  The KD brackets on the backrest were tightened  and the backrest clipped back on.  The customer was happy with the repair.,2020-09-28 09:00:03,Finalised_technician,Motor,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Kaitlin Evans,Brenda Stewart,2
Rockhampton,RK,North QLD,104575,2018-08-27,Brendan,Coldwell,joannelouise18@hotmail.com,0400223877,2020-08-23 19:26:28,DARK GREY - SPARTACUS - Corner Lounge,4700,512030004,353138,same issue as last repair their is a spring sticking up and the couch has a big gap from being uneven there is also a tear.,310.00,We assessed this customer's Spartacus to find the RHF end recliner had two issues: 1. The mechanism had dropped  -  there was no mention of this on the SR otherwise we would have taken one with us.  We are currently out of stock on these mechs as one of our orders has not been sent - order 1x mech placed 13.9.20 (awaiting delivery) 2. The stitching on the seated cushion had slit open...normally this seam would be a machine stitching repair  however this is a small section within the pocket cells so we believe we can double stitch it onsite to keep the cost down  We have ordered a replacement mechanism,We returned to the customer's home to  1. fit the new mechanism 2. stitched the seated cushion using a double thread and stitching it multiple times for added strength Repairs completed,2020-09-28 12:24:50,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Kaitlin Evans,Richelle Suna,2
Joondalup,JP,WA,105450,2017-07-01,joel,mcredmond,mcredmond7@hotmail.com,0455291904,2020-09-03 15:53:55,GRAPHITE - WHITSUNDAYS - Corner Lounge with Chaise,6038,510510001,891627,first fault is leatherette is peeling in some areas. second fault  photos of area would be hard to show fault as I believe it is an internal fault. heard snap type noise while someone was sitting on lounge,0.00,,,2020-09-28 15:10:41,Reselect,,,,,,,Michaela Nicholson,,3
Campbelltown,CM,NSW Metro,105716,2018-01-11,Natasha,Lewis,Natasha.lewis@outlook.com.au,0420665667,2020-09-07 16:42:54,CHARCOAL - CRESSIDA - Electric Recliner,2560,594210001,801873,The recliner no longer reclines  it still lights up and appears to be on how ever the recliner does not open and close,90.00,Single recliner  Issue 1 cup holder with buttons- not working  3 seater  Issue 2. Lhf recliner backrest not working- problem lies in link between the two sides of headrest- motor working but only one side moving.  Issue 3 lhf recliner legroll multi stitching,I can’t quote to repair hrest because I cannot access it without spending an hour pulling it apart and possibly to no avail.,2020-09-28 13:49:53,Reselect,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Jodie Weir,Richelle Suna,2
Morayfield,MF,South QLD,105833,2018-05-03,Katrina,Reid,missesmarshall@hotmail.com,0435681165,2020-09-09 11:00:13,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,4506,583610001,953862,Hi  We have had the couch for two years and one of the seats is awful to sit on and the other is getting the same way. You can feel the bar in the back of the couch when sitting on it and if you lay across it you can feel the bar on the side. It's like the couch is splitting. My photos don't show what you can feel but you can kind of see by the photos that it's splitting when you're just looking at the couch. We've tried plumping the cushions or putting a blanket over it but it's very uncomfortable. Thank you  Katrina,0.00,,,2020-09-28 12:56:56,Discount to Keep,,,,,,,Jodie Weir,,3
North Lakes,NS,South QLD,105993,2020-08-24,Monica,Ackfield Kennard,Mon.ackfieldkennard@gmail.com,0416147395,2020-09-11 13:22:30,BEIGE - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,4508,648460002,271761,The seam is starting to fray,200.00,Multiple issues with this suite.  1. Stitching undone on seat cushion of chaise section of corner suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.  2. Customer conerned with lack of padding in backrest of corner section of suite. Inspection has found less loosefill has been added to this armrest in manufacture.  Suite is new.,1. Resewed stitching undone.  2. Added extra loose fill to backrest.,2020-09-28 13:11:57,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,Rachel Coutlis,2
MacGregor,MG,South QLD,105994,2018-06-17,Maree,Murnane,johnmareemurnane@gmail.com,0410562715,2020-09-11 13:24:58,BLACK - MILLENNIA - 3 Seater Sofa,4109,579010001,336191,(As per customer) Leather is peeling on the back seat cushion  little particles are coming loose,0.00,,,2020-09-28 13:14:34,Discount to Keep,,,,,,,Michaela Nicholson,,3
Morayfield,MF,South QLD,106376,2019-01-19,Kathy,Thomson,kaththomson1308@hotmail.com,0421838990,2020-09-16 10:45:07,CHARCOAL - SPARTACUS - Corner Lounge,4504,512030002,1005841,The wood bar under the recliner has broken off and broken in the middle.   Attached is a photo of where the bar is missing  the broken bar and a photo of what it should look like.   If you require any more information please don’t hesitate to ask.,130.00,Calf support bar timber broken underneath RHF recliner of 3 seater suite. Plywood timber used has broken under general use. Materials used inadequate for designed purpose.   Suite is in good condition.,Replaced calf support bar timber using pine and attached using screws.,2020-09-28 13:12:46,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Kaitlin Evans,Richelle Suna,2
Mackay,MK,North QLD,106678,2017-06-22,Rhys,Ogden,rhyso.1992@hotmail.com,0457176950,2020-09-20 19:23:53,BLACK - SAN MARCO - Corner Lounge with Chaise,4753,577750001,336330,Hi   I purchased the lounge from your Mackay store (sales order attached) back in 2017. Ever since receiving the product I have had nothing apart from problems with it and have already had 3 different technicians around to repair multiple issues with the lounge. The last being only a couple months back  the lounge has another 2 issues with it and I am not happy with the product at all and would like a full refund. I don’t have the time to get a technician around every few months to fix the lounge.  Please contact me to arrange a full refund or store credit and to arrange collection of the faulty lounge.  Thanks.,0.00,,,2020-09-28 09:26:21,Reselect,,,,,,,Tammy Edge,,3
Benowa,BE,South QLD,106758,2019-02-19,Caren,Dickinson,tonycaren@hotmail.com,0423322474,2020-09-21 16:23:55,BEIGE - OPTIMUS - 3 Seater Sofa,4209,625820002,496790,This is the 2nd lounge we have orchard which has the same issue . As per the photos there is wearing on the seating part. The last suite was the head rest  appears this seems to be a common fault with the product,0.00,,,2020-09-28 15:56:39,Reselect,,,,,,,Michaela Nicholson,,3
West Gosford,WD,NSW Metro,106801,2019-04-29,James,Timp,timpys@hotmail.com,0448087078,2020-09-22 11:06:44,DARK GREY - ATTICUS - Modular Left Hand Facing Chaise,2265,628780001,682666,Not sure both my one an 3 yr old love the seat an climb onto it an sit there all the time it’s the most used seat on the lounge.,180.00,,,2020-09-28 14:13:40,Discount to Keep,,,,,,,Kesaia Tavake,,3
Beenleigh,BL,South QLD,106846,2019-04-10,Sarah,Hartung,Sarah.hartung14@gmail.com,0432238542,2020-09-22 16:17:58,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,4125,590950001,127353,When trying to put the leg rest down it occasionally had a lung sound like something gets stuck. And have noticed on the right hand seat there feels like a spring starting to come through,0.00,,,2020-09-28 10:08:46,Changeover,,,,,,,Jodie Weir,,3
Casula,CL,NSW Metro,106979,2020-06-25,aseel,Reza,asil_reza@hotmail.com,0420505654,2020-09-24 12:24:54,BLACK - BRAYDEN - Corner Lounge Left-Hand Facing Chaise,2570,613900002,838447,The lounge has been delivered yesterday and it has damage to the lounge. It has a deep scratch and this was seen when I opened the packaging. The delivery men who delivered the lounge were very rough and they did not care to be careful  when asked they did not listen. They hit the walls  fence and sliding door multiple times. They has one man lifting the lounge and not waiting for the other man to help  resulting in him almost dropping it and also damaging my house several times also.,0.00,,,2020-09-28 11:37:36,Discount to Keep,,,,,,,Kesaia Tavake,,3
Benowa,BE,South QLD,106991,2018-10-26,Chander,Kant,Ck21april@gmail.com,0432222140,2020-09-24 13:31:34,BLACK - OPTIMUS - 3 Seater Sofa,4211,625820001,541844,The lounge sofa is going ripped,0.00,,,2020-09-28 10:53:10,Reselect,,,,,,,Kesaia Tavake,,3
Helensvale,HE,South QLD,107097,2020-01-17,Dani,sammut,dsamm2@gmail.com,0452301530,2020-09-25 16:19:46,LIGHT GREY - KELLER - 3 Seater,4209,603570001,464120,Left arm broken   wood inside has snapped by just leaning on it. Base under bottom cushion broken and is now sunken in making it uncomfortable to sit on.,0.00,,,2020-09-28 13:30:50,Changeover,,,,,,,Marie Pollock,,3
