STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Wagga Wagga,WG,NSW,79579,2018-07-29,Lisa,Smith,bella.montessa@gmail.com,0414310418,2020-02-27 18:06:42,DARK GREY - SPARTACUS - 3 Seater Sofa,2650,512010004,804186,Can't really pinpoint why this has happened. It's from everyday use. There was no incident.  I spent 6 mths in Monash Hospital last yepar so it hasn't had heav use.   Please contact Brendan Neal on0406 406 323,500.00,Issue 1: The RAF seat cushion on the 3S sofa has flattened. The lounge is just over 1.5 yrs old. The customer is quite heavy that sits on this seat (approx. 110-120kg). It appears the foam has compressed overtime from regular use.  Issue 2: The stitching on the backrest section has broken. I'm not sure how this has occurred. The customer said the issue was only small which has unravelled further with regular use. It appears the bobbin thread has broken which has weakened the seam.,Issue 1: I replaced the seat foam insert with a new one supplied by Amart. (This could most likely occur again as the customer is a heavy person) Issue 2: I took the backrest piece back to the workshop for repair. I removed the cover off the frame & machine sewed the two broken seams.   ID label: 201800347,2020-06-16 09:07:18,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,AMY BLATCH,Richelle Suna,2
Osborne Park,OP,WA,80433,2019-01-07,Kristen,Dowden,kristendowden@hotmail.com,0402569377,2020-03-09 21:29:36,DARK GREY - ATTICUS - Modular Right Hand Facing Chaise,6022,628790001,246749,The couch fabric is pulling away along the seam line. I am not sure what would have caused this apart from poor quality stitching as it doesnt appear to be happening in any other spot so far. As we cover the couch with blankets to help protect it we hadnt noticed this.,90.00,Fabric has pulled loose on the front of seating base on the chaise.  Fabric has been sewn in too close to the edge of the fabric.  Fabric has frayed in this area.  Hand stitching is not an option as the fabric is too frayed .  Suite is clean and well looked after.,A cut and sew or other option is recommended,2020-06-16 09:14:53,Finalised_technician,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Jodie Weir,2
Springwood,SW,South QLD,82604,2019-05-24,Michael,Choung,hojin7373@hotmail.com,0433035231,2020-04-10 10:13:47,LIGHT GREY - BRIGETTE - 3 Seater Sofa,4117,633870001,232384,One of the buttons popped up. Makes weird noise when sit on the sofa (or push it by hand). Above issues noticed approx 6 months after the purchase.  Don't know any reason for such problem  probably faulty product(?),250.00,1. 3s  1x broken button fly  all buttons along front row and 1x from back row were incorrectly installed  rubbing on retainer wire causing loud squeaking noises. 2. 2s  all buttons along front row were incorrectly installed  rubbing on retainer wire causing loud squeaking noises.  Apart from the above issues both pieces in very good condition.,1. Supplied and installed new twine and fastened button  re-routed and fastened remaining buttons. 2. Re-routed and fastened all affected buttons.,2020-06-16 12:26:12,Finalised_technician,Buttons,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,AMY BLATCH,2
Glendale,WY,NSW Metro,83462,2019-11-18,Kelly,Triffitt,triff@live.com.au,0417842192,2020-04-21 16:40:44,BLACK - SAN MARCO - Corner Lounge with Chaise,2315,577750001,789467,KD Brackets refer to previous claim 70507 Cm called spoke to Bec to have another claim submitted,130.00,Their new lounge is leaning on the backrest of the chaise. The lounge doesn’t  line up.,The KD brackets were slightly bent at the base and that was bent back into shape. I also tighten the KD bracket braces. On further inspection it appears as though the clips joining the lounge were no placed correctly and were not aligned to the other piece. I removed the brackets and moved them so the seat is now lined up correctly.,2020-06-16 12:42:07,Finalised_technician,KD Brackets,Manufacturer,Jay Justin Shaw,THE LEATHER DOCTOR,Jay,Shaw,AMY BLATCH,Natasha Smith,2
Melrose Park,MP,SA,84360,2017-11-09,Jess,Bergamaschi,jessbergamaschi@outlook.com,0422080575,2020-05-01 09:43:17,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,5165,590220001,945638,The right hand side recliner is faulty  the mechaism underneath has completely snapped and I am unable to open it to take a photo. It will not open to recline at all. The base where you sit the springs dig into anyone who sits on it along with the wood frame digging into your back with exposed foam. Both recliners have been used to same amount but only the right is faulty. Also 3 seats along the seam has come apart where the stitching should be  I have also attached a photo of this for your reference.,90.00,1. The LHF recliner has a broken mech. 2. The LHF recliner has a broken arm top. 3.The seat has blown apart  springs loose and foam deformed 4. The 2 backs to the right of the above have internal issues with the stitching blowing out. 5. The lounge is not in any condition to be returned.,Quote report,2020-06-16 12:56:45,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,AMY BLATCH,Angela Hyde,2
Virginia,VI,South QLD,84743,2018-01-08,Darrien,Warren,darrienjessicawarren@icloud.com,0403239232,2020-05-05 16:12:29,LIGHT GREY - SPARTACUS - 3 Seater Sofa,4215,512010003,495219,Ware & Tear (Over time)  Small Rip Loose Bracket Needs to be cleaned.,90.00,As per claim from customer it was very hard to work out what the actual issue was? After discussion it was thought that it may be the mech so went out to site only to hind that it was not the mech.  Issue 1) the LHF arm on the 2.5 seater is on a lean and moved when leant on this is due to the overall design of the lounge not having a supporting leg under the arm and manufacturing with inadequate construction methods. There is no physical break i the frame however all of the internal staples and glue holing the arm in place have loosened causing the arm to move. Please note that arm is still in place and lounge is still functioning and usable.,Due to the design of the lounge there are very little options for repair. For me to attempt it would be a major offsite repair and even then due to the design could not fully guarantee that if will fully resolve the issue?  I also have a video of arm moving however could not upload to portal  I will submit a quote for repairs however please note my comments above.,2020-06-16 13:54:46,Finalised_technician,Frame,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,AMY BLATCH,Marty & Hayley Brownrigg,2
Cockburn,CB,WA,84798,2017-04-08,amanda,garth,mooray7368@optusnet.com.au,0439981519,2020-05-06 10:56:43,CHARCOAL - SPARTACUS - 3 Seater Sofa,6110,512010001,248603,As pictured the fabric has come away from the frame work and does not sit in properly.  There is a big dent on it when the chair when the bottom bit is extended.,90.00,The customer pointed out the RHF recliner and the one arm chair as the issue. The foam in the front and side section has compressed and pushed away from the pocket springs. This has caused the front and side top to slant and bulge forward. Thr pocket springs don’t have the front support and have pushed out of their pockets on the front. Both seats will new a complete rebuild. Please note the other two seats are starting to show signs of the same issue .,report,2020-06-16 14:14:11,Finalised_technician,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Olwen Silversides,2
Glendale,WY,NSW Metro,84821,2019-02-16,James,Byrne,cmrnsw@gmail.com,0434118665,2020-05-06 12:48:58,CHARCOAL - ORACLE - Corner Lounge with Chaise,2315,507230003,794846,Poor quality stitching,168.00,The customer reported that there is multiple areas of top stitching that has come undone on the ottoman and on the LHF side armrest on the 3 seater. In my opinion as an upholsterer  the machine had a fault when sewing the heavy decorative stitching over the whole ottoman  the stitching is loose everywhere which means there was a tension issue with the sewing machine.,Inspection and report only. Please see attached quote  but I would recommend replacing due to machine fault during stitching. Note: The heavy stitching can’t be replicated and smaller thread would have to be used  should repairs proceed.,2020-06-16 14:23:41,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Robert Abbott,2
Morayfield,MF,South QLD,84878,2019-10-03,Emily,Moran,emilymoran172@gmail.com,0413261595,2020-05-06 17:33:53,BLACK - LUCIANO - 3.5 Seater Sofa with 2 Inbuilt Electric Recliners,4502,642610001,1014492,Good morning   I am writing to advise of a number of faults with our lounges purchased. Please see attached receipt.   The electronics on the side of two of the chairs has malfunctioned. When you press the round button  the button gets stuck and the chair keeps closing which is a major safety issue  especially with 2 young children around. It means we have no control over the chairs so we are  unable to use the electrics.  The stitching and alignment on some of the chairs arm rests do not look right. They are uneven and pushed in making them look rough.   The leather in one of the chairs is sagging and for such a new chair  this isn't right.  We have always used and maintained the leather care for the chairs  that we purchased at the time of sale.   We are requesting replacement lounges please for these faulty products. We are not happy. We have always been happy with Super Amart and purchased all of our products through you.   I have attached relevant photos.   Thank you.,90.00,Multiple issues with this suite.  1- Reset button sticks when pressed and returns backrest and headrest continuously  making it a safety issue on RHF recliner of three seater suite. Control button is faulty. Party at Fault - Manufacture.  2- Customer concerned leather is stretching and wrinkling on 3/4 recliner backrest cushions on 2x 3STR suites.  This is a natural occurrence that can happen in leather. It may be more prominent depending on where the leather is taken from off the hide  for instance leather will be more susceptible to stretching if taken from the belly. Tanning processes can also create variances in how much the leather stretches. The design of the seats construction can also influence the leather stretching. Inspection of the leather stretching is within acceptable variances. Customer Perception.  3- Customer concerned with seam lines having width variances over several areas of the two suites. No Defect - Anomaly in a hand made item.,4- Customer concerned with the finish of the leather to the surround of the control buttons on three of the armrests on both suites. Contributing factors include foam underlay  leather tension  seam lines and tauntness of Internal flys.  Anomaly in a hand made item. No Defect - Customer expectations of the lounge quality and performance exceeds that of the suite’s price point. Customer will not likely accept explanation of anomalies of lounge. The only item that can be repaired is changing the faulty control button.   Quote to repair: Call out Fee $70.00.  1- Internal 3 $40.00. Total quote to repair excluding GST $110.00.   Store to Action.,2020-06-16 09:35:04,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Tweed Heads,TH,NSW,84880,2017-10-15,Hayley,Ryan,dave@bigdaves.com.au,0421343543,2020-05-06 17:40:14,GREY - MARLOW - 3 Seater Chaise,2484,533050001,241387,The lining has ripped which makes the cushion sag when sitting on it,20.00,Covid 19  call only,Covid 19  call only,2020-06-16 14:40:10,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,AMY BLATCH,Richelle Suna,2
West Gosford,WD,NSW Metro,84953,2019-06-12,Erin,Hannema,engamotu@hotmail.com,0433767215,2020-05-07 14:18:12,COFFEE - NIXON - 4 Seater Sofa with Chaise,2258,337650005,671466,The seam on the back cushion on both portions of the lounge has pulled free exposing  the filling. There is no tear marks and this is on the seam  and is clear that the weakness is in the seam stitching. This is on the back cushion on the corner portion of the lounge  and on the back cushion furthest from the armrest on the seat portion of the lounge. This has only been discovered last night for the chaise/corner portion  and two weeks ago for the seating portion.,230.00,The customer had reported that the stitching had popped in two separate spots on her modular lounge. On inspection the customer pointed out the issues on the RHF corner of the corner seat/ chaise section and also on the LHF corner of the adjoining unit. Iznchecked both areas and confirmed that the stitching had popped and was beginning to fray. The customer also mentioned that there was a hole in the corner of the underside of the RHF seat if you stuck your hand down there  which I confirmed. Although not visible and non-structural the customer was concerned stuff would get lost down there. I also pointed out to the customer that she didn’t have any feet attached to her lounge  she wasn’t aware there were any  so I removed them from underneath and showed her.,With both areas of popped stitching  I tidied up and secured the existing thread  then used a twin-stitch to stitch them together  securely them properly.  I also screwed in the 8 x feet and 2 x middle supporting feet. The issue with the hole in the underside material on that RHF end seat isn’t fixable by hand unfortunately  the lounge would need to be dismantled and stripped. I explained that it’s unlikely to get worse and doesn’t affect things structurally  but she’d still like to discuss it.,2020-06-16 14:52:15,Discount to Keep,Stitching,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Richelle Suna,2
Bankstown,BN,NSW Metro,84990,2016-12-26,Richard,Chudleigh,Clchudleigh@yahoo.com,0415219733,2020-05-07 17:28:17,STONE - ONTARIO - 3 Seater Sofa,2527,565240002,864253,On one sofa the cushion zipper has detached and can no longer be used. On the other sofa stitching has separated from the seam. I believe faulty stitching has caused the damage.,90.00,Customer showed me 2 2 seater leather lounges 1. Unit has a broken zipper 2. Unit 2 has a tear at the back of the LHF seat top  Unit 1. Zipper has lost the stopend. This has allowed the puller to come off. I cant repair without a new zipper being sewn in the BACK of the seat  this is 600mm at 100$ per 100mm  Unit 2. The leather has torn along the seam line  this isn’t a broken stitch  I cant repair without a cut and sew of the panel $400,No work completed,2020-06-16 15:05:47,Discount to Keep,Cut/Tear,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,AMY BLATCH,Angela Hyde,2
Osborne Park,OP,WA,85037,2016-06-04,Corinne,Vallet,corinne.vallet@gmail.com,0468817189,2020-05-08 12:51:59,BROWN - CHASER - Recliner,6009,510660001,218422,Recliner 1: photos 2 and 3: photo3: what it should look like  and photo 2 is how it is at the moment.. Recliner 2: photos 1  4 and 5: same recliner which start to give way on one the right side on the photo  hence lack of confort when the recliner is expanded. The small metalic part that we can see on photo 3 is moving instead of being fixed.,360.00,The customer said she left the worst chair outside the house so I can go do the inspection.With the frequent use the KD brackets came loose. The one KD bracket came off the backrest completely. With the KD brackets being so loose the backrest frame are scuffed but still fine.,Need to tighten up all the KD brackets bolts. 11 June: removed al 3 recliner backrest. On 2 recliners the one side had the brackets bolts completely out of the brackets . On two others the Tnuts were pulled out of the wood frame. I replaced the Tnuts and bolted in all the KD brackets. Placed back the backrest. Recliners now repaired,2020-06-16 15:35:06,Finalised_technician,KD Brackets,Design,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,AMY BLATCH,Richelle Suna,2
Helensvale,HE,South QLD,85081,2019-03-27,Dianne,Lamb,diannelamb7@gmail.com,0402293435,2020-05-08 16:41:23,BEIGE - LUCIANO - 2.5 Seater Sofa with 2 Inbuilt Electric Recliners,4209,642600002,445299,The edge of seat and arm are showing wear .The seat itself has multiple scratch like marks.These marks are only on one half of the sofa as only one person has been using it,300.00,On the RHF on 2.5 seater the leather has peeled/worn off on the front of the armrest and on the stitching part of the legroll. Have preformed a clean test and the lounge did not appear to peel anywhere else.  The large scratches in the middle of the RHF seat I believe the surface scratches are accidental.  Please see quote to repair the peeling on the arm and legroll. Also added quote to re-colour seat to repair scratches.,Have performed leather repairs on armrest and legroll and re-coloured RHF seat. Job is complete.,2020-06-16 15:52:05,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Richelle Suna,2
Mentone,ME,VIC,85112,2017-08-31,Nick,Hodgman,nickhodgman@bigpond.com,0419881113,2020-05-09 12:01:33,BLACK - MICHELIN - Leather Corner Lounge,3192,533300001,99229,The powered recliner mechanism in the pictured recliner chair section of the lounge appears to have disengaged or broken. The electric motor still works  but the recliner will no longer move or recline. The recliner mechanism was working fine until last night... it just stopped without warning. I would like to organise for the recliner mechanism to be repaired or replaced under the 10 year guarantee for this product.,120.00,* Customer house is very neat and tidy and other than the motor issue  the suite has been well maintained. * grating sound coming from the motor  which is not opening,* Replaced defective motor with new motor and recliner now working * No Label ID on seat,2020-06-16 16:35:32,Finalised_technician,Motor,Normal Wear & Tear,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,AMY BLATCH,Richelle Suna,2
Rutherford,RD,NSW Metro,85148,2019-07-29,Karlie,Glass-Clarke,Karliegl13@gmail.com,0412242040,2020-05-09 19:37:55,CHARCOAL - SENTINAL - 3 Seater,2334,625790001,821743,The two end recliners are faulty and sometimes don’t go in properly until you get off the lounge. Also both end arms are on a lean and both end seats are a bit sunken,90.00,Both side of the lounge - are separating from the seats. No visible cracks in the frame on inspection. Both recliners make a clunking noise when reclin8ng.,Report Only. Major frame repairs would need to be carried out at the workshop and both mechanisms replaced  mechanism appear bent on arms.,2020-06-16 13:29:56,Reselect,Frame,Manufacturer,Jay Justin Shaw,THE LEATHER DOCTOR,Jay,Shaw,Naomi Hughes,Scott Gambell,2
North Lakes,NS,South QLD,85251,2018-03-05,Donna,Meier,meier_davis@me.com,0447997222,2020-05-11 12:35:30,CHARCOAL - SPARTACUS - Corner Lounge,4509,512030002,238409,I have noticed there is wires in the seating we can feel  hasn’t came through as yet but uncomfortable. Also the structure on two of the recliners would need to be looked at. Feels loose and not stable.,90.00,Mutliple issues with this suite. 1. Customer can feel springs poking through front of seat cushion on LHF recliner and RHF fixed seat of console section of suite. Front foam boarder of seat cushion has compressed and is no longer supporting seated weight through this section of the lounge. Materials have not lasted duration of warranty.  2. Customer can feel springs poking through front of seat cushion on LHF and RHF recliners of 3 seater section of suite. Front foam boarder of seat cushion has compressed and is no longer supporting seated weight through this section of the lounge. Materials have not lasted duration of warranty.  3. LHF recliner of console section and RHF recliner of 3 seater suite seats are rocking when sat in. Inspection has found mechanisms joints have loosened from general use causing mechanisms to rock when sat in. Advise replacing mechanisms to resolve this issue.   Suite is in good condition.,Have provided quote. Quote declined.,2020-06-16 11:09:50,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Opeti E-Moala-Aholelei,2
Maroochydore,MR,South QLD,85257,2019-05-21,shirley & Trevor,Schmitzer,shirleyschmitzer@gmail.com,0402079093,2020-05-11 12:55:00,BLACK - CAPELLO - Electric Recliner,4555,642570001,821502,the seat and swab in both chairs has sunken. inferior foam and dacron  has deteriorated to a point where it is giving both my husband and myself severe back pain. I actually now sit in a $400   2 seater because it has more support. this is our second lot of chairs from you. The first were the electric reclining thearter set. they did the same foam and webbing. we actually upgraded and paid quite a bit more because we were told the Capillanos  were your exclusive chair. there would be no problems with them. this is now beyond my comprehension. how can you pay so much and get not even 12 months use out of it.,90.00,The issues relate to two stand alone recliners. Both back rests are flattened in the lumbar especially. Both the backrests will need to be repacked with new materials as there is basically no support in them. Secondary the seat foam in both has significantly softened and neither are now supportive. The combination of the issues make both recliners very uncomfortable.,dec,2020-06-16 16:49:12,Discount to Keep,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Olwen Silversides,2
Helensvale,HE,South QLD,85885,2015-01-22,Karen,Stead,karenstead2@dodo.com.au,0412253667,2020-05-16 16:47:37,BLACK - PHILIPPE - 3 Seater Chaise,4212,512500001,330976,Both the 3 seater item no51248 and 3 seater chaise  51250 have peeling on the surface of the seats and arm of the chaise.  warranty is 100% leather  can this be correct  as some of the covering does not look like leather.  Also we have a spring in one seat of the chaise that has popped and making it uncomfortable to sit.,90.00,On the front of 5x seat cushions the leather is made from different grades. The front is made from a lower grade and the leather has dried out and cracked prematurely.  The LH armrest on the 3 seater chaise the leather that the manufacturer has used appears to have been re-coloured from brown to black  causing the black paint to peel. This is manufacturer caused.  To repair would need to re-upholster all the damaged panels.,Quote declined. Closing job.,2020-06-16 17:06:54,Discount to Keep,Cracking,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Jodie Weir,2
Townsville,TV,North QLD,86505,2019-11-26,Shannon,Kennedy,mr.shannonkennedy@gmail.com,0427799066,2020-05-22 20:11:47,DARK GREY - ARIANNA - 3 Seater Chaise.,4814,657910001,389636,The lounge is very noisey when you sit down on it and when you get up off of it. It's the frame squeaking and groaning and is very unpleasant. This occurs on the chase piece and the two seater part of the lounge so is obviously a fault/issue with the manufacturing of the lounge and? We are a single couple household and definitely treat my items with care and respect. The noise started probably 6 weeks ago but I kind of just shrugged it off  but in all honesty I feel that a lounge that retails for nearly $2000 should not be sounding like a $20 lounge I picked up at a garage sale? :(,90.00,Arianna 3STR with Chaise  1. Customer concerned by creaking sound coming from chaise when used. Sound is intermittent.  I sat on the lounge and heard the sound but unable to determine where it came from in that instance. Chaise seat cushion removed and suspension checked. Sound heard again.  Chaise disconnected from other unit. Chaise tested with user weight and movement. Chaise frame flexed by lifting one corner of the unit at a time. No further sounds heard. Connector brackets suspected of causing the problem.,Connector brackets tightened and units joined together. No sounds heard again when using the chaise.   Explained to the customer that the sound might return as there are many factors involved.  All sounds stopped at the time on inspection.   CF + R/Q = 90  *** Please Note ***  Squeaks and creaks can be notoriously difficult to resolve when the original construction techniques and materials may have not been adequate. It can be time consuming  frustrating and costly trying to address sound issues. If found  adjusting  lubricating  tightening and strengthening of areas to stop sounds can lead sounds to shift to other areas after a period of time or reoccur in the same place. I give no guarantee that sound issues will be removed or not occur again. I work with the design / construction / materials and information a product presents to me at the particular time that I am working on it.,2020-06-16 09:56:12,Reselect,Fasteners/Connectors,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Kaitlin Evans,Robert Abbott,2
Glendale,WY,NSW Metro,87511,2016-07-12,Amanda,Moore,Pj.ajmoore1@bigpond.con,0438253795,2020-06-02 21:34:54,BLACK - CENTURIAL - Corner Lounge with Chaise,2422,547210001,738002,Back of lounge slouches after sitting up against it also Other parts of the couch feel uneven/ like it sinks down 100ml next to the cushion beside it when sitting on it and this hurts your back if sitting for too long. It seems to be getting worse.,0.00,,,2020-06-16 13:39:01,Discount to Keep,,,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Kaitlin Evans,,2
North Lakes,NS,South QLD,87526,2018-08-10,Ian,Thompson,iangthompson@bigpond.com,0412008491,2020-06-03 09:59:29,BLACK - ALBERTA - 2 Seater Sofa,4503,577660001,242515,1. The 2 seater recliner has extended on one side and will not retract. It is permanently in the out position unable to retract. (see Photo) 2. One of the single seater has lost some coating on the foot extender. This suite is sold as 100% leather. I don't think so. ( see photo),150.00,Multiple issues with this suite.  1- Footrest stuck in an open position on RHF recliner of two seater suite.  Trouble shooting found the electric motor to be at fault. Party at Fault- Manufacture.  2- Leather surface layer worn and cracking on leg roll panel of single stand alone recline. Possible causes include skin contact  body oils  perspiration (Perspiration can make the pigment layer damp for long periods of time that then softens the pigment layer to be more suceptible to rubbing)  customer being on prescription medications  high use area  dirt and grime and or products not suitable for leather making contact with pigment layer surface. The manufacture has also used split hide for this panel. Split hide has inferior qualities to that of top hide and is susceptible to tearing when stretched  this panel looks like it will tear soon. 70% of all the leather panels on this suite are split hide. Party at Fault -  Inferior Material used in manufacture.,1- Replaced mechanism in recliner. Customer satisfied with repair.  2- Leather issue Retailers Decision.  To repair this leather issue the split hide panels will need to be replaced to top hide.   Store to Action.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Electric $60.00. Total invoiced excluding GST $150.00.,2020-06-16 10:48:41,Finalised_technician,Motor,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Lawnton,LA,South QLD,87608,2017-07-08,Pam,Canavan,Pamj41@hotmail.com,0438055229,2020-06-03 16:06:50,BLACK - MILLENNIA - 2 Seater Sofa,4502,579000001,375017,Right hand side does not extend or close properly due to broken bar in mechanism.  No idea why this happened but material used to make may be faulty,90.00,Multiple issues with this suite.  1- Electric adjustable headrest not operating on LHF recliner of two seater console suite. The motor is operating as you can hear it moving. Internal inspection found the headrest frame is broken where the mounting points for the mechanism are secured. It has been damaged by the T nut being stripped and spinning on the frame and damaging this part of the frame.  The frame is only made of 9mm light weight plywood and the mounting points are very close to the edge of the frame. Party at Fault - Design and Manufacture.  2- Seated area leans to one side and mechanism hitting base frame on same recliner. Mechanism arm has collapsed and drive bar is broken. High use area wear and tear.  3- LED bar is not working. Power cord has been damaged from catching on the mechanism.  4. Stitching undone on legroll area of LHF recliner of 2STR - not able to determine cause  Overall condition of the suite is very worn out.,5- Endurocover fabric cracking on headrest cushion of suite. Under magnification the surface shows fracturing through crease lines and valleys of the grain patterns. The cracking is only occurring on the headrest areas. Possible causes of damage are perspiration  body oils and possibly hair care products. The Endurocover fabric looks to be a type of plastic film adhered to a fabric backing. This product most likely has similar characteristics as bonded leather. I can not conclusively determine what is acceptable wear and tear for this material.   Quote to repair: Endurocover fabric cannot be repaired other than full reupholster  this is likely to make it be uneconomical to repair.   Call out Fee $70.00.  1- Replace timber to headrest frame - Medium Frame Repair Internal 1 $220.00  2- Replace mechanism and Drive Bar - Motion 2 $80.00 and 3- Replace light bar - Internal 3 $40.00  4- Resew stitching on legroll S2$70. Total quote to repair excluding GST $480.00.   Store to Action.,2020-06-16 10:19:52,Finalised_technician,Frame,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,AMY BLATCH,2
Lawnton,LA,South QLD,87618,2019-07-02,Gerry,Cox,gerrycox134@gmail.com,0413767982,2020-06-03 17:45:53,CHARCOAL - SENTINAL - 2 Seater,4036,625780001,398176,Returning from recline position  footrest jams on bottom of  lounge when person is sitting on lounge.   Retracts perfectly when lounge does not have anybody sitting on it.  This is also happening with one of the recliners on the 3 seat lounge (Item code 62579 Have no idea why  this has happened,320.00,Multiple issues with this suite.  1- Seated area leans to one side and  mechanism  hitting base frame on RHF recliner of  two seater console suite. Mechanism arm has collapsed. High use area wear and tear.  2-  Seated area leans to one side and  mechanism  hitting base frame on LHF recliner of  three seater suite. Mechanism arm has collapsed. High use area wear and tear.  3- Stitching undone on leg roll seam of RHF recliner of three seater suite. Tension thread has been damaged causing seam to pull apart. Unable to determine cause of damage.   PO Number: 070-30998816.   Suite has not been abused.,1- Replaced mechanism in recliner. Customer satisfied with repair.  2- Replaced mechanism in recliner. Customer satisfied with repair.  3- Resew stitching undone. Customer Satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Motion 2 $80.00  2- Motion 2 $80.00 and 3- Surface 2 $70.00. Total invoiced excluding GST $320.00.,2020-06-16 10:53:21,Finalised_technician,Mechanism,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Raewyn Christison,2
Lawnton,LA,South QLD,87764,2015-12-30,Paul,Robinson,pnrobinson750@bigpond.com,0437191951,2020-06-05 11:47:56,BLACK - SAN MARCO - Leather Electric Recliner,4500,511280001,352756,Frame wont recline due to timber coming out of position.,90.00,Multiple issues with this suite.  1- Seat cushion has collapsed under seated weight on single stand alone recliner. Front timber seat support frame has broken. Customer’s weight may be an issue. Party at Fault - Design and Manufacture.  2- Stitching seam from leg roll fly to LHF and RHF armrest frame is damaged on both single stand alone recliners. Design of this area has the leg roll fly fastened over a solid bolster to the armrest and this puts extreme pressure on the leather seam under seated weight. Party at Fault - Design and Manufacture.  This issue is likely to also happen on the three seater suite.   Suite is well worn for its age.   PO Number:,Quote to repair: Pick up and Delivery $140.00.  1- Medium Internal Frame repair $220.00  2- Resew four leg roll fly’s - Cut and Sew Non Removable Seat Cushion X 2 $660.00 (This issue will eventually occur again due to the leg roll fly design). Total quote to repair excluding GST $1020.00.   Store to Action.,2020-06-16 10:26:32,Finalised_technician,Frame,Design,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Mackay,MK,North QLD,87973,2018-05-16,Rose,Webb,roselarry80@hotmail.com,0488069525,2020-06-07 17:20:17,COFFEE - NIXON - 3 Seater Sofa,4740,383370004,355496,I was dusting under my lounge and noticed the underneath dust protector was falling apart.   I have attempted to sticky tape it back together however it is extremely fragile and falls apart in my hands.,0.00,,,2020-06-16 15:53:38,Discount to Keep,,,,,,,Angela Hyde,,3
Bankstown,BN,NSW Metro,88358,2020-04-13,Angerline,Singh,singhangeline@hotmail.com,0423659740,2020-06-11 10:57:41,LIGHT GREY - ALLANA - Corner Lounge with Chaise,2212,616660002,922307,The lounge where the arm rest is makes a squeaking noise every time some sits on that side. It seems that the spring of the lounge is faulty. This lounge is not used that often. It sits in the spare lounge room. Since I bought this lounge I have had about 3 people visit due to the virus  so I believe this is faulty product.,0.00,,,2020-06-16 11:42:21,Reselect,,,,,,,Jodie Weir,,3
Traralgon,TN,VIC,88370,2020-01-24,Samantha,Avery,manfyj@bigpond.com,0400030570,2020-06-11 11:52:09,CHARCOAL - SENTINAL - 2 Seater,3850,625780001,101938,Zips underneath legs keeps coming undone when legs are reclined,0.00,,,2020-06-16 09:12:36,Changeover,,,,,,,Jodie Weir,,3
Rouse Hill,RL,NSW Metro,88453,2019-12-15,Gilbert,Flores,gmf1170@gmail.com,0402852497,2020-06-12 09:46:12,DARK GREY - MAYSON - Corner Lounge,2155,664840001,17726,The cushions seem to have their lost their ability to hold shape when sitting on them you literally sit on the wood frame rather than the cushion. The cushions go flat and unable to retain any form to stop you from sitting on the wood. It is very uncomfortable  especially for a couch that is less than 6 months old. You can also feel some spring like metal on some of the seats.,0.00,,,2020-06-16 11:04:01,Reselect,,,,,,,Richelle Suna,,3
Capalaba,CA,South QLD,88457,2019-07-17,Anthony,Anderson,tony@andersonemc.com.au,0400589790,2020-06-12 10:18:17,BLACK - THEODORE - Recliner,4163,577520001,439319,worn & peeling,0.00,,,2020-06-16 11:28:53,Reselect,,,,,,,Richelle Suna,,3
South Morang,SG,VIC,88493,2019-12-13,Breanna,Inguanti,breanna.nic@gmail.com,0439887114,2020-06-12 14:03:42,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,3073,649500001,832676,Approximately 6cm tear in fabric of the couch near the seam with some fraying of the edges.  No idea how it occurred  only noticed it 2 days ago  its possible that it occurred during unboxing  but I am not sure.,0.00,,,2020-06-16 12:29:04,Changeover,,,,,,,Brenda Stewart,,3
Fyshwick,FK,ACT,88646,2018-06-30,Rajiv,Vijay,Rajiv.vijay82@gmail.com,0469918684,2020-06-14 11:21:42,BLACK - MILLENNIA - 3 Seater Sofa,2611,579010001,25347,Leather has started peeling off,0.00,,,2020-06-16 16:27:08,Reselect,,,,,,,Catherine Sal,,3
