STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Penrith,PH,NSW Metro,72523,2019-09-15,Quincy,May,qedmay@gmail.com,0422517039,2019-12-02 19:59:58,DARK GREY - TRAFALGAR - Corner with Chaise.,2750,657960001,1046936,The headrest shown in photos no longer holds it self up at all. It hasn't been mistreated or even used much in that matter. I believe the cause is just due to manufacturing error as it has just slowly become loose over time.,90.00,- Attended customers residence to repair head rest. - Upon inspection found second from RHF head rest is not staying in the upright position. This is caused because the gas struts were not working  the LHF side was leaking and the RHF side had no strength. - Likely Cause - Manufacturing - Lounge is in clean new condition.,- Gas struts will need replacing. Did not have gas struts in stock. Parts will need to be ordered from spare parts. NOTE Have added correct repair costs to quote. Thank you.  Submitting report as we have been waiting for parts since 19/12/2019 that were noted as backorder and after chasing up ETA parts finally advised 21/02/2020 that parts haven't even been ordered yet and wouldn't be available until April. CSC has advised report only and will changeover. Thank you.,2020-02-23 16:59:50,Changeover,Gas Struts,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Anyssa Chorvat,Catherine Sal,2
Pakenham,PK,VIC,78468,2019-12-02,Jennifer,Tsitsiras,jjcifuentes_1@hotmail.com,0402700558,2020-02-13 17:11:31,DARK GREY - SPARTACUS - 3 Seater Sofa,3805,512010004,828812,There is a piece of metal sticking out of the couch ( it’s on the side of the recliner  as in the fold of the chair where the remote would fall. It’s very sharp as I cut myself  I’m worried my 4 yr old could cut herself) Also when I received the sofá there was a mark of some sort on the arm rest but I never put a complaint in as when I ordered the item it was the last you had in stock as I would have to wait two months. If this issue could also be addressed it would be very much appreciated.   Kind Regards   Jennifer Tsitsiras,0.00,,,2020-02-23 09:46:40,Changeover,,,,,,,Tianye Zhang,,3
MacGregor,MG,South QLD,78911,2019-05-14,Ian,Sydney,ianrsydney@gmail.com,0402442162,2020-02-19 12:10:36,DARK GREY - ATTICUS - Modular Armless Chair,4109,628740001,349637,Poor stitching is from what I see as the main cause,0.00,,,2020-02-23 10:44:07,Changeover,,,,,,,Richelle Suna,,3
Osborne Park,OP,WA,78939,2017-09-24,Pradeep,Neupane,neupanepradeep@gmail.com,0402307210,2020-02-19 15:42:10,GREY - JAXON - 3 Seater Sofa,6062,563770001,223915,The couch seat has lots of cracks and the outer skin peeling off. It was exchanged under warranty once but again same issue.,0.00,,,2020-02-23 15:51:15,Discount to Keep,,,,,,,Mahnaz Reza,,3
Melrose Park,MP,SA,78942,2017-09-06,Codie,Rogers,Codie.rogers.53@gmail.com,0497201486,2020-02-19 15:54:58,GREY - BONZA - Corner Lounge with Chaise,5256,515150002,941259,4 days ago sat down to find a large dip where frame had broken leading to a very uncomfortable seating area cause unknown as I weigh 80kg and my dog is less then 4kg,0.00,,,2020-02-23 09:56:03,Discount to Keep,,,,,,,Opeti E-Moala-Aholelei,,3
Moonah,MH,TAS,78948,2017-02-28,Kathryn,Smith,ksmith@westpac.com.au,0466419388,2020-02-19 16:38:34,JET - MATRIX - 3 Seater Sofa with Chaise,7250,507210003,421474,in one spot the stitching has started to split apart  I don't know why its split apart there and only there  there are no issues with the stitching on any other part of the chaise   or the 2 seater we purchased at the same time,0.00,,,2020-02-23 10:39:31,Discount to Keep,,,,,,,Opeti E-Moala-Aholelei,,3
Mackay,MK,North QLD,78972,2020-02-19,Tammy,Shelley,tshelley1707@gmail.com,0429156735,2020-02-20 06:27:04,CHARCOAL - MADDEN - Rocker Recliner.,4750,657880001,387149,Small rub tear in leather part of recliner maybe rubbed in packing,0.00,,,2020-02-23 12:18:22,Changeover,,,,,,,Richelle Suna,,3
Toowoomba,TW,South QLD,79043,2020-02-15,Carmen,Dillon,carmen@cloudnineceremonies.com,0409290984,2020-02-20 23:43:45,LIGHT GREY - DIAMOND - Sofa Bed,4350,509530006,397624,Lower right hand corner damage to upholstery. Unsure when occurred as it was thoroughly wrapped in cardboard  wrap and plastic cover during delivery. Transported on blankets and carried inside by hand. No damage seen to external packaging.,0.00,,,2020-02-23 15:13:16,Changeover,,,,,,,Richelle Suna,,3
