STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Springwood,SW,South QLD,52751,2018-01-05,Peter,Koerner,peterkoerner21@gmail.com,0428837893,2019-03-18 11:16:30,Cressida 3 seater recliner,4128,59423,211355,Both recliner seats are not working. The power socket (behind the middle seat) does still work. I have checked the fuse located at the power lead and it is not blown. I'm not sure what the cause could be.,130.00,1. customer advised that electric recliners do not work. Troubleshooted cupholder switch box and transformer and found that the transformer was faulty. Unsure of the cause  likely a manufacturing issue  however it may have been as a result of a power outage after a large storm.,1. Fitted and tested new transformer. All recliners now in operation. Customer happy.,2019-10-30 16:58:41,Finalised_technician,Transformer,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Natasha Smith,Kaitlin Evans,2
Oxley,OX,South QLD,64435,2014-04-26,Jamie,Barnes,barnesy212000@yahoo.com,0478109539,2019-08-17 17:01:37,BLACK - ASHLEIGH - Corner Lounge,4300,485200001,345062,i believe the springs have gone in the couch causing the leather stitching to come apart also.,600.00,1- zigzag springs have came off springs as the frame staples has failed to hold the clips onto the frame. 2- top leather stitching has come undone  this has also caused the internal flys to come undone.,Spoke to csc and gave a quote  quote was denied.  **lounge condition - very dirty Taken chaise off site Un-upholstered chaise cover and machined sewed stitching and repaired zigzag springs,2019-10-30 17:09:05,Finalised_technician,Zig Zag Springs,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Natasha Smith,Rose Tandy,2
Warana,WA,South QLD,65304,2017-10-29,Lisa,Matthews,lisnshan@gmail.com,0423764343,2019-08-28 15:51:08,BLACK - MICHELIN - Theatre Suite,4575,533290001,442034,Colour coming out of leather  seems to be place of arm resting spot...,270.00,There is a small section of the inside arm of the inside arm that is peeling .. clean test showed not very dirty but the colour came off on the rag when rubbed ... the section didnt feel very oily - this panel is the only one affected ... I feel the colour could be rubbed back and the panel re-pigmented and sealed,Return 30/10.... stripped back the colour on the inside arm and recolour section to fully repair,2019-10-30 16:25:47,Finalised_technician,Peeling,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natasha Smith,Rose Tandy,2
Dandenong,DG,VIC,65507,2019-06-16,Manju,Upreti,maps.927@gmail.com,0430360402,2019-08-31 19:45:22,BEIGE - JEFFERSON - 2 Seater,3172,612710001,224915,Have had the sofa (along with other items) delivered a 3 weeks back and have not even removed the lining on top. Over the weekend we had friends coming over and realised that the two seater sofa has flatened in the middle and some of the buttons have started to come off.  The only thing I can think of is that this two seater is placed towards the window side  of the lounge which might have warmed up the foam on sunny days (mind you that we are still in winter season)  and the threads of various buttons towards the middle of the sofa popping out.  Can recall looking at the piece carefully when installing the legs. It is quite possible that this is a factory defect as well.  Have checked the other 3 seater and single seater  they seem fine at this stage.,0.00,,,2019-10-30 11:01:03,Reselect,,,,,,,Leigh Gerry,,3
Glendale,WY,NSW Metro,66096,2018-07-08,Margaret,Spruce,margspruce57@gmail.com,0409993311,2019-09-09 12:54:45,CHARCOAL - CRESSIDA - 2 Seater,2287,624160001,782236,Left recliner won’t lift up and control lights go on and off,170.00,Lefty and facing recliner was not working. After investigation it appears the cup holder was not functioning correctly.,Cup holder was replaced and fitted and the chair is reclining correctly. The customer mentioned another issue which effected the right hand facing chair on the other part of the set. The recliner would not close correctly. A new mechanism needs to be ordered and the mechanism replaced on this area of the lounge as it appears bent at the recliner foot rest area. Waiting to order this part. NOTE: 30/10 Mech installed and the recliner is now in perfect working order. Customer happy.,2019-10-30 16:22:38,Finalised_technician,Cables/Leads (Electric),Manufacturer,Jay Justin Shaw,THE LEATHER DOCTOR,Jay,Shaw,Natasha Smith,Scott Gambell,2
Springwood,SW,South QLD,66119,2018-04-19,Kirsty,Ironside,kirstyironside@hotmail.com,0404892900,2019-09-09 15:29:15,DARK GREY - OMAHA - Corner Lounge,4130,567130002,218581,In the two end seats of the couch  the back cushions are starting to sag and collapse- loosing shape at just 17 months old.  The whole couch is used not just these two spots  unsure why this has happened.,620.00,1.LHF modular piece. Customer concerned with backrest as filling has compressed. 2.RHF modular piece. Customer concerned with Backrest as filling has compressed.,Loose filling required  CF+QR+CF+Int2x2  Returned to complete approved repair. During repair found that RHF modular backrest lower lumbar rail has broken due to a knot in the timber. Medium frame repair required. New rail to be installed. Off site repair. Called csc to edit quote to add: Medium Frame repair: $220  Completed workshop repair and delivered modular piece on 22/10. Customer happy with result.,2019-10-30 16:37:33,Finalised_technician,Filling - Soft Fill,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Natasha Smith,Marie Pollock,2
Auburn,AN,NSW Metro,66148,2015-06-20,Rachit,Dhasmana,Rachitdhasmana@gmail.com,0406696704,2019-09-10 08:47:24,BROWN - CHASER - 3 Seater Sofa,3150,510670001,844124,The left and right side seats of couch have sunk in alot and springs could be felt on both sides of sofa. The springs can be felt by merely touching the seats as well.,310.00,this sofa is in fair condition and has lots of staining. both outer recliner seats the pocket springs have failed and can feel springs under material.,installed 2 complete foam and pocket componets and cm is satisfied with the results.,2019-10-30 16:43:57,Finalised_technician,Pocket Springs,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natasha Smith,Stacey Allen,2
Munno Para,MA,SA,66542,2018-08-26,Danielle,Stewart,danielle.stewart@sa.gov.au,0448783003,2019-09-15 19:28:51,BEIGE - LANNISTER - Leather Corner Lounge,5116,578740002,812711,the corner stitching has come away near the recliner seat on one end of the couch and on the other end of the couch it has become worn and discoloured.,560.00,The LHF recliner along the side of the armrest has torn  the leather looks to be a split hide. it has no structural integrity and just disintegrates in between your fingers if you touch it. This will need to be replaced if a repair is wanted. There is an area on the backrest of the RHF recliner that the colour has come off  this is most likely caused by hitting against something as the recliner is in use. not a warranty issue.,inspection and report.  UPDATE 8/10/19  Picked up lounge for repair.  UPDATE Returned lounge to customer with the new leather sewn into the side of the armrest.,2019-10-30 16:26:45,Finalised_technician,Cut/Tear,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natasha Smith,Mahmoud Jeblawi,2
Springvale,SV,VIC,66997,2018-05-20,Sachin,Kapse,sachinkapse@gmail.com,0452423727,2019-09-22 00:47:37,COFFEE - NIXON - 3 Seater Sofa,3204,383370004,110661,Few Issue:  1. 3 Seater sofa stitching has ripped off.  2. Sofa Foam/Spun has become soft. It is visible that seat is not even and is sloppy. When anyone sits  it goes down.  3. Sofa makes noise sometimes while sitting  so not sure if frame is having problem. 4. Fabric is having minute tread balls. Not sure if this is expected.,90.00,* Customer house is neat and tidy * Customer has raised a number of issues with the 1 couch ** Issue 1 - Stitching ripped on LHF seat rest at the rear  ** Issue 2 - Sofa making significant squeeking/screeching sounds ** Issue 3 - Sofa foam has become soft and compressed ** Issue 4 - Pilling across all seat rests of the 3 seater,** Issue 1 - Will require manual stitch to repair  because of all the other issues  uploading report and quote for additional repair works - Is repair still viable ** Issue 2 - Made an internal inspection and visual assessment shows a number of issues causing the couch to squeek/creak - Numerous EK connector clips are loose allowing zig zag springs to rub metal on metal ** There also appears to be a few zig zag connector clips  which may not have been installed correctly and causing the zig zag springs to make noise ** Issue 3 - Soft foam is a combination of wear & tear combined with a medium/low density foam  which has compressed. The Middle and LHF cushion appear to be the worst compressed. Could also be an underlying issue with pocket springs ** Issue 4 - Fabric pilling is extensive across the 3 seater seat rests - advised customer that this can be a normal characteristic of fabric and best solution is to purchase a pilling machine and depill the couch.,2019-10-30 19:37:58,Finalised_technician,Stitching,Manufacturer,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Catherine Sal,Casey Young,2
MacGregor,MG,South QLD,67164,2019-08-28,Jamie,Smith,jasejame.hill@gmail.com,0432088263,2019-09-23 22:19:32,DARK GREY - HOLLOWAY - Corner Lounge.,4300,658160001,353327,I brought this lounge under 4 weeks ago. I have notice pilling. The fabric is like little balls of fluff. This lounge is in our media room and rarely gets used. I used the smart care protection as I got that too when I brought the couch but I believe this is a fault in the fabric. $2500 on a lounge that doesn’t last 1 month is really not good. Please contact me for further information,270.00,On arrival customer showed me that her lounge is pilling over all seats   on further inspection I found that all seats are pilling fairly badly. I have explained to the customer that this is normal and not a manufacturing fault but the customer will not listen.   I have started de-pilling her lounge and managed to get 2x seats done before she said for me to stop  the customer claims she still doesn’t like the feel of the fabric even after it’s been de-pulled. The customer is complaining the fabric doesn’t feel new anymore .   I believe this customer is trying to find reasons to get her money back.  If this issue was to be fixed properly   the customer would have to agree to having all seats  de- pilled.,30/10  As per quote I have de-pilled all 5x seats on the customers lounge  I have also spoken to the customers mother about the owner buying a pilling machine.,2019-10-30 16:27:10,Finalised_technician,Pulled Thread,Normal Wear & Tear,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kaitlin Evans,2
Bankstown,BN,NSW Metro,68225,2015-08-02,Rosanna,Jurgens,rlajnz@hotmail.com,0415255243,2019-10-07 18:15:48,CHARCOAL - SPARTACUS - 3 Seater Sofa,2163,512010001,836375,Ripped fabric - from stitching being pulled when sitting down  Structural damage - the recliner on left side  metal structure has snapped so we cannot recline. From opening into recline position,260.00,On inspection  the customer complained that RHF recliner was not able to open and LHF seat was open up a large mouth. Further inspection  the seam was undone and open up approx 25cm. Stitching it up to the satisfaction of the customer. (LR1 instead of S2 for difference of $20). The mechanism was snap on the right side and jam badly. Replaced it with new 888 mechanism to fix the issue. Please note that young family with 2 young kids and there were many food stains on the both seats 3S.  Job done. Revised cost to $260 Minus S2 up to 15cm stitching $70 Plus LR1 Large stitching $90,job done,2019-10-30 16:23:36,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Casey Young,2
Bankstown,BN,NSW Metro,68381,2018-09-30,Sharna,Fepuleai,sharnalee86@hotmail.com,0415582809,2019-10-09 11:31:01,BLACK - THEODORE - Corner Lounge,2173,578770001,897952,The leather has crack marks. Unsure of the cause.,270.00,On inspection  the customer complained the peeling leather on the corner seat which was the least use seat. Spot clean was clean.  Further inspection  the leather was different grade used for the facia of corner seat which starts crack and peeling which is a manufacture issue. It can be fixed by sanding  cleaning  filling and spray with match pigment (RC1).,REPORT ONLY  30/10 Following up previous report  I had sanded  cleaned  filled  resprayed with match pigment to repair the leather. Job done. Grand total $270,2019-10-30 16:28:16,Finalised_technician,Peeling,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Alicia Lahey,2
Warana,WA,South QLD,68508,2019-09-12,Suzanne,Coutts,ciouttsx3@bigpond.com,0400225761,2019-10-11 09:52:43,LIGHT GREY - SPARTACUS - 2 Seater Sofa with Console,4551,649280001,467903,its an issue with the foot rest,110.00,The RF recliner of the 2RR is stiffer to operate than the other recliners in the suite  operates well but just a little stiffer,Operated several times and lubricated all joints and axle. Checked operation and is freer than before. Think will loosen with use as is still new,2019-10-30 16:29:40,Finalised_technician,Mechanism,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natasha Smith,Brenda Stewart,2
Virginia,VI,South QLD,68510,2017-02-25,Lindsey,Watterson,lindsey@lincom.com.au,0408080577,2019-10-11 10:05:26,CHOCOLATE - SPARTACUS - 3 Seater Sofa,4034,512010002,472891,recliner was making an unusual noise when opening and closing  I tipped it to look at the underneath and something is moving when opening and closing the recliner and it has worn away the material and also bits of ply/wood are coming away from under it.,200.00,LHF recliner of 2STR suite timber frame has been damaged under seat weight of customer when reclining. Mechanism arm hitting the frame and causing clinking noise.,Repaired LHF recliner frame and correct mechanism position to avoid hitting the frame when reclining. Customer satisfied with repair.,2019-10-30 16:42:18,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Natasha Smith,Alicia Lahey,2
Gepps Cross,GC,SA,68575,2018-10-04,Mark,Podzuweit,Podzy76@y7mail.com,0411463066,2019-10-12 07:37:43,CHARCOAL - CHASER - Corner Lounge with Chaise,5114,527490002,1046452,I have no idea what caused the damage as we rarely use that part of the couch  I went to sit on it and the bottom fell out of it,490.00,The front of the centre seat has collapsed - this is a major off site repair to fix the issue. Called on site and approved to take the lounge away - customer was happy with this.,picked up lounge for repair.  UPDATE 30/10/19 Returned seat to customer. I have rebuilt the frame of the seat.,2019-10-30 16:23:53,Finalised_technician,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natasha Smith,Leigh Gerry,2
West Gosford,WD,NSW Metro,68643,2019-01-23,charlie,gauci,csgauci1957@gmail.com,0413809291,2019-10-13 09:25:16,LIGHT GREY - GIAVANNA - Corner with Chaise,2259,611710001,679861,seats are sagging,200.00,Customer had reported that there was still some sinking in his seat  specifically in the back LHF corner. I’d previously repaired this seat  by inserting booster foam  as the main foam was compressing more than normal. When I tested it today  it actually felt quite good  however I concur that the back corner of it was still sinking somewhat.  I did explain to the customer (who’s very reasonable) that the seats are quite wide and with any block of foam  it’s best to sit in the middle and not on the edges  as this can compromise them quite quickly.,I removed the feet and unpicked the dustcover. I then doubled up on the booster foam on that LHF side specifically  to alleviate the sinking feeling. Tested  all OK. The only other potential option is to literally replace the whole seat foam block with a high density one  but this would involve stripping the lounge section down to gain access to it. Considering the fact that everything is stitched in  this would be a major repair.  Being a modular lounge  there’s no scope to swap around seats to try and get more even wear and this particular seat is directly in front of the TV  so disproportionately popular.,2019-10-30 13:01:07,Reselect,Foam,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Leigh Gerry,2
Glendale,WY,NSW Metro,68699,2019-03-25,Deanne,Prest,dprest67@gmail.com,0401448721,2019-10-14 09:18:18,JET - MAGNUS - Corner Lounge,2321,531060001,795530,one piece on lounge not being straight  back piece leaning back,130.00,Customer raised an issue with one of the seats on their lounge was very wobbly and sat back from the rest of the suite.,After investigation I identified that the brackets needed adjustment as did the connectors on the lounge frame. Once this was completed the seat appears to be more stable and not sticking out as much as it did. Frame and straps all intact. Customer happy.,2019-10-30 16:15:42,Finalised_technician,KD Brackets,Manufacturer,Jay Justin Shaw,THE LEATHER DOCTOR,Jay,Shaw,Natasha Smith,Scott Gambell,2
Mentone,ME,VIC,68720,2018-03-31,Pauline,Suranyi,karlkim40@yahoo.com.au,0405617040,2019-10-14 11:25:40,BEIGE - MILLENNIA - Electric Recliner,3194,578990002,105922,Opened claim as cm customer putting it on hold as the customer is to send photos,150.00,Recliner had stopped working due to damaged motor wires from rear of recliner hitting motor.,I replaced the motor and the recliner worked  when using the recliner it felt unstable and heard some cracks from the frame  I then found the LHF armrest frame had broken on a knot in the timber  it was probably already cracked and then broke further.,2019-10-30 13:32:16,Reselect,Motor,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Rose Tandy,2
Nunawading,NW,VIC,69155,2018-11-26,Emily,Cerra,emily_cerra@hotmail.com,0438390946,2019-10-20 10:07:52,GREY - BONZA - Corner Lounge with Chaise,3775,515150002,305292,The corner closest to the chaise squeaks incredibly load  every time someone sits  moves or anything. The couch overall is incredibly uncomfortable  which is unfortunate as we have an odd space to fit a couch and this works surprisingly well. The couch cushions have lumps and bumps all throughout and are quite hard and stiff to sit on and offer very limited support along with no neck support makes for quite the uncomfortable couch. We hadn’t needed to use the couch until approx 6 months ago as we didn’t use the space  i’m now slightly concerned the 3 seater Bonza we purchased will have the same fate once we use that (in a kids room Being unused) Aesthetically and size wise it’s great  for comfort and practicality is is unfortunately not. The squeaks so loud it wakes my daughter when sleeping. At the opposite end  the couch cushion somewhat falls/sags to the centre. I was looking at the Orwell 3seater W/ chaise on sale for $799. Could we pay the difference for that? Kind regards  Emily,90.00,1. Rhf seat - poly top layer has creased causing a lump 2. Chaise seat squeaks when sat on.,1. The cover would need to be removed and poly reglued  offsite repair. 2. Most likely zig zag spring clips causing the issue.  Repairs will not be viable.,2019-10-30 16:02:10,Reselect,Filling - Dacron,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Richelle Suna,2
Frankston,FN,VIC,69222,2018-11-23,Ben,Pobjie,Pobjie.ben@gmail.com,0432743877,2019-10-21 09:48:32,DARK GREY - SPARTACUS - Corner Lounge,3977,512030004,851098,The mechanism of the footrest is broken  making it impossible to properly recline the chair. Nothing unusual has happened to the couch  I assume there was a weakness in the joints of the mechanism.,170.00,LHF recliner on 2 seater with console  LHF mech arm snapped.,Replaced mechanism with new. Job completed,2019-10-30 16:42:35,Finalised_technician,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Natasha Smith,Kaitlin Evans,2
West Gosford,WD,NSW Metro,69223,2018-02-13,Hazel,Williamson,Hazel.195252@yahoo.com.au,0400324456,2019-10-21 09:55:18,BEIGE - MILLENNIA - Electric Recliner,2261,578990002,664936,The headrest endurocover on one single seater is starting to deteriorate. It is starting to crack and the backing is starting to show through.,0.00,,,2019-10-30 09:10:26,Reselect,,,,,,,Kaitlin Evans,,3
Warana,WA,South QLD,69242,2015-04-20,Cassandra,Fraser,c.fraser79@yahoo.com.au,0427698307,2019-10-21 11:08:53,CHOCOLATE - SEBEL - Corner Lounge Suite with Chaise,4551,510890002,374534,The structure of the lounge has broken  the timber frame has snapped. Unsure of what caused it as it happened when my daughter and I were attempting to sit in it to watch a movie. Maybe the integrity of the timber used was compromised.,200.00,The LF no sag spring is no longer attached to the frame. The staples that holds in in place have dislodged,Supply and fit new no sag spring holder. Rework the foam back into place and reassemble.,2019-10-30 16:29:03,Finalised_technician,Zig Zag Springs,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natasha Smith,Richelle Suna,2
Cairns,CN,North QLD,69280,2017-06-23,Neil,Gannon,neilgannon@bigpond.com,0419305072,2019-10-21 15:14:02,BLACK - MILLENNIA - 2 Seater Sofa,4878,579000001,375913,The right hand foot rest is stuck in the up position but the left hand chair operates ok. The covering has deteriated quite badly and I am very disappointed as I expected a lot longer life for the unit. It would be apprechated if under the warranty some thing could be done. I believe that the humidity and lack of suitability of the covering to the tropical north is the cause of the problem.,130.00,Cup holder faulty causing recliner not to move,Removed and replaced cup holder. Tested and working,2019-10-30 17:11:28,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Natasha Smith,Richelle Suna,2
Benowa,BE,South QLD,69421,2018-04-18,Ralph,Bottomley,perri1148@gmail.com,0418121244,2019-10-23 11:17:45,BEIGE - SAN MARCO - Leather Electric Recliner,4217,511280005,471786,Looking at chair - front right side has torn away.,180.00,Single recliner in main living area. some surface dirt but good condition  RHF side under the armrest the tongue of leather attaching it to the armrest has broken where the stitching meets.,removed dustcover and unpicked the remaining tongue of leather from inside. Hand stitching the tongue into the leather side. I did not staple the tongue of leather inside the armrest as tight as this seemed to be the reason it had pulled out so I left a little bit of slack. Explained this to customer and he understood. This is an extremely hard area to hand stitch if this does not hold a cut and sew will be required. All the zips under the leg roll were also open explained to customer they are just zips and that is why the foams were coming out. I zipped all back up and everything worked fine. Ralph was happy and checked chair and all good.,2019-10-30 17:05:57,Finalised_technician,Stitching,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Natasha Smith,Naomi Hughes,2
Bundaberg,BG,South QLD,69440,2018-05-06,Jan,Mckeary,jmckeary@bigpond.com,0428423737,2019-10-23 13:53:24,BEIGE - MILLENNIA - 3 Seater Sofa,4670,579010002,540161,Fabric rubbing on pull down section of backrest,0.00,,,2019-10-30 09:35:49,Reselect,,,,,,,Ann D'Ambrosio,,3
Tweed Heads,TH,NSW,69465,2017-01-27,Mark,Bourchier,mmbourchier@gmail.com,0412994903,2019-10-23 19:28:18,BEIGE - THEODORE - Recliner,4221,577520002,228705,Broken cable to operate recline and foot rest.  Cable and trigger to be installed by Amart.,110.00,Trigger cable is broken,Replaced trigger,2019-10-30 16:35:43,Finalised_technician,Trigger/Cable,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,Natasha Smith,Stacey Powell,2
Cannington,CT,WA,69605,2013-12-17,Theresa,Tan,mauricetheresa@yahoo.com.sg,0405667442,2019-10-25 18:28:03,BLACK - CEDAR FALLS - Recliner,6107,277470007,413824,Due to poor manufacturing.,110.00,The trigger has snapped,The trigger was replaced,2019-10-30 16:41:59,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natasha Smith,Richelle Suna,2
Toowoomba,TW,South QLD,69626,2015-02-27,Sandy,Greenwood,sandra.greenwood@optusnet.com.au,0412674751,2019-10-26 10:08:57,CHARCOAL - COUNTRY - 2 Seater Sofa,4350,497500002,322615,***DOING ON BEHALF OF CUSTOMER***   Please contact customer regarding structural issues and issues with the fabric.   Believe there is only limited warranty left.,0.00,,,2019-10-30 10:17:32,Discount to Keep,,,,,,,Leigh Gerry,,3
Bankstown,BN,NSW Metro,69696,2019-09-22,Pinar,Yakup,py83@me.com,0415273091,2019-10-27 12:38:12,BLUE - PHOEBE - 3 Seater Sofa,2196,576730002,912775,Marks on one of the sofa`s  we only just opened them today,0.00,,,2019-10-30 14:52:38,Changeover,,,,,,,Stacey Powell,,3
