STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cairns,CN,North QLD,67112,2018-12-04,John,Eagar,johneagar16@hotmail.com,0459359316,2019-09-23 13:47:47,CHARCOAL - CRESSIDA - 3 Seater,4869,594230001,398863,Recliner motor has stopped working on one side. USB ports broke not long after we got the lounge. Recliner leg rest stitching has come apart. Some of the lights for the control buttons have stopped working,610.00,LHF cup holder is faulty. Not all lights and functions working. Stitching has come undone under leg rest - fabric and zip. USB port faulty and not working RHF motor is faulty.  LHF motor bolts have come out and bar motor joins to is bent CM called to say - Under leg rest stitching has come undone - fabric and zip,Removed and replaced USB Power Point unit.  Replaced motor.  Removed and replaced cup holder. Tried to hand sew area but too difficult. Had to  take LHF recliner back to workshop to machine sew. Replaced the cross bar that motor is bolted to. Reassembled. CM has called to say that stitching under RHF recliner leg rest has also come undone. Returned RHF recliner. Reassembled.  Picked up LHF recliner. Machine sewed leg rest stitching. Returned LHF recliner. Reassembled. 18/11/19 RHF mech is hitting the bottom metal frame (where the disco lights run) This is causing the mech to clunk when opening and closing. LHF mech is hitting the bottom metal frame (where disco lights run) This is causing the mech to clunk when opening and closing. This has also caused the motor bracket to break. Both CM's are of a larger frame but I don't think they would exceed the weight limit,2019-11-22 12:04:15,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Kaitlin Evans,2
Cannington,CT,WA,68219,2019-05-02,Kezra,Prescott,pureromance.kezra@hotmail.com,0429918805,2019-10-07 17:36:39,LIGHT GREY - RUMPUS - Corner Lounge with Chaise,6110,417080005,525680,The piece of wood in the ottoman has snapped in half. We are unsure how this happened. But with a piece of wood that thick I wouldn’t expect it to be able to snap the way it has.,270.00,The lid venture spacer rail has snapped  This is repairable  minor frame.  As I arrived the customer was at the door leaving  she said she forgot about the appointment. I decided to take the section with to my workshop.,Taken to workshop  Removed broken timber frame  Removed nails and braces. Installed a much thicker stronger timber beam with metal brackets  Delivery,2019-11-22 12:16:24,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Natalie Mitchell,2
Moonah,MH,TAS,68985,2018-01-14,Natasha,Shai,natashashai@hotmail.com,0408858278,2019-10-17 08:20:38,BLACK - MILLENNIA - 3 Seater Sofa,7054,579010001,435143,Faulty usb port,150.00,On inspection the customer pointed out a broken USB port . This is likely customer damage .,Repaired by fitting new usb box .,2019-11-22 12:20:14,Finalised_technician,Switch Box,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Richelle Suna,2
Lawnton,LA,South QLD,69373,2018-04-22,Kerri,Pollock,kezbry2015@gmail.com,0411800995,2019-10-22 14:54:24,BLACK - MILLENNIA - Electric Recliner,4506,578990001,385153,Single recliner 1 has the PU cover coming off the left hand stitching on the arm. Single recliner 2 under the footrest the zip has come away and the foam is protruding.,180.00,Multiple issues with this suite.  1- Zipper damaged and fabric torn on underskirt of single stand alone electric recliner. Fastening bolts to the footrest board are too long and catch the leg roll underskirt causing it to tear. Party at Fault - Manufacturer.  2- Top plastic layer has worn off on top of high ridge seam of Endurocover on RHF armrest of second single stand alone recliner. High use area Wear and Tear.   Overall condition of the suite is poor and not well looked after.   First recliner PO Number: 070-3015962 Second recliner PO Number: 070-3003373,1- Reposition foam and resew zipper to leg roll side skirt. Replaced bolts too long with shorter length bolts. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1-  Leg Roll 1 $90.00 Total invoiced excluding GST $180.00.   A surface repair cannot be done on the Endurocover fabric wear area due to top stitch at that point and it being a different colour.   Store to Action.,2019-11-22 12:37:39,Discount to Keep,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Logan Central,LC,South QLD,69878,2018-12-31,Dren,Cocaj,drencocaj98@hotmail.com,0451900430,2019-10-29 15:35:45,LIGHT GREY - SALOON - Corner Lounge with Inbuilt Recliners,4127,590220001,337089,The couch structure has deformed in a quick amount of time. When you sit on majority of spots you can touch the wood and sink in. There were much stronger. I have hurt myself sitting on it and sinking in  this is a major issue ot hasnt been a full tear having them. We have no children or overweight people for the structure to break that quickly. And it material lets off odd particles.  I want a refund on the money as I have been very dissapointed of amarts weak products.,90.00,1. Lhf single modular  seat collapsing in rhf rear cnr  suspension failed. 2. Cnr pce  lhf side sagging  side seat border foam lost memory and hardness  spring cell failed (clicking) and suspension sagging in centre with absence of colmun block. 3. Central single modular seat  spring cell failed  suspension also sagging in rear section. 4. Rhf single modular seat  spring cell failed  suspension also sagging in rear section. 5. Rhf R  spring cell failed  can feel underlying suspension. 6. Cm complained about pilling on sides of all seats (no defect  natural wear).  Apart from the above  suite is in very good condition  appears to have been well maintained  clean and tidy  no obviously visible stains.,Unable to complete repairs due to extent of damage. Quote: CF  QR CF x2 (off site repairs required due to limited workspace at cms home) 1. Single modular seat webbing . 2. Corner piece  Lhf border foam required  spring cell and column block required  3. Central single modular seat spring cell required And additional webbing 4. Right hand facing single modular seats spring cell required and additional webbing 5. Right hand facing recliner Spring cell required and additional webbing 6. No defects natural wear,2019-11-22 14:36:31,Reselect,Pocket Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,AMY BLATCH,2
Shepparton,SN,VIC,69944,2019-04-28,Tracey,Christenson,x.stacey.leigh.x@hotmail.com,0400167763,2019-10-30 13:53:33,DARK GREY - SPARTACUS - Corner Lounge,3630,512030004,424778,Couch  is gaping cushions aren't sitting right the chair doesn't feel like it's stable it feels out of place. Wood on inside of couch feels to be snapped.  On the recliner chairs that there's a big gap between the two seats. Unsure of why this is happened I think the product is faulty it's not the first item I purchase from the store that has been faulty I believe that the furniture is low quality and I think it's ridiculous that I spent a lot of money on a couch that is starting to fall apart.,140.00,Issue 1: The two seat cushions on the 3S sofa have compressed. It appears someone has been sitting where the cushions meet which has caused the foam to flatten & create a large gap between the two recliner pieces. I explained to the customer that the cushion is not really designed to have someone sit over the join of the cushions as there is little support on the edge of the foam. The customer said it was sold to her as a 3 seat sofa & the sales person didn't advise her not to have someone sit there.  Issue 2: The timber spreader bar underneath the LAF recliner on the 3S sofa has broken. It appears someone has put high pressure on the leg roll section when the footrest was out which snapped the timber.  Issue 3: The RAF seat cushion on the 2S sofa with console is starting to compress also. The foam is flattening from regular use which has caused a gap beside the console piece. The customer is concerned this will get larger. Issue 4: All of the backrest section have become loose.,Issue 1: I could replace the two foam inserts with new ones. Issue 2: I can cut a new timber spreader bar & screw to the mechanism.  Issue 3: I could replace the foam insert with a new one.  Issue 4: I could apply Loctite to the bolts & re-tighten them.   The customer is very unhappy & disappointed with the condition of the lounge after a short period.  ID label: 201702212,2019-11-22 14:44:27,Reselect,Foam,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,AMY BLATCH,Marie Pollock,2
West Gosford,WD,NSW Metro,69953,2018-10-26,Helene,Connell,philjcon@live.com,0437419692,2019-10-30 14:37:25,LIGHT GREY - HEATH - Chaise,2257,588360002,673555,Sagging on edge where lounge meets chase,90.00,The customer had reported that the seat foam in several spots was failing. On inspection  I noted that the affected modular lounge was in the formal living area. They'd purchased 2 suites at the same time and the second one in the main living area was apparently used substantially more often  with no reported issues. Both suites were in immaculate condition and obviously well looked after. The main issue is with the RHF side of the middle seat  which has compressed badly  to the point that when sitting in it  I pretty much sank right down and could feel the side frame. The other issue  although to a lesser extent is with the chaise seat  where it is showing similar symptoms  but to a lesser extent at the moment. Notwithstanding that foam compression is generally expected  this has done so prematurely and to a greater extent than could normally be expected.,I tipped the seat over  removed the foot and unpicked the dustcover to inspect further. There's not really the option of simply boosting the foam  as the cover is gathered (button-backed) and there are a host of white strings fed through the existing foam and tied off against the frame. If the foam were to be replaced with a high-density version  it would also entail substantial extra work  to feed the cover back through and secure evenly and properly. The customer is quite adamant that she doesn't want repairs or replacement of the affected foam and is worried that the remainder of the suite will follow suit.,2019-11-22 14:51:44,Reselect,Foam,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,Ben Stephens,2
Beenleigh,BL,South QLD,70713,2017-06-07,Fuad,Muthalib,fmuthalib@yahoo.com,0404961933,2019-11-10 09:30:24,BLACK - MILLENNIA - 3 Seater Sofa,4127,579010001,110414,The upholstery is peeling at the back left corner of the center back rest.  Unable to say what’s causing this.,0.00,,,2019-11-22 09:37:00,Reselect,,,,,,,Leigh Gerry,,3
Braybrook,BK,VIC,70973,2019-10-14,Snezana,Bozinovski,snez@hollywoodplumbing.net.au,0439656984,2019-11-13 09:45:21,DARK GREY - TRAFALGAR - Corner with Chaise.,3223,657960001,127243,Lining under sofa is not stitched  A knot on top of the corner sofa uncomfortable to sit These products where delivered this way as this our holiday home and only put them out when delivered and haven't yet stayed there,0.00,,,2019-11-22 09:47:17,Changeover,,,,,,,Naomi Hughes,,3
Shepparton,SN,VIC,71371,2019-08-23,Bilal,Osman,Osman.zeinab56@gmail.com,0421540117,2019-11-18 15:12:39,CHARCOAL - COLTON - Modular Armless Chair Fabric,3672,645690001,435022,The color is fading and one of the couch is broken from the shipment.,0.00,,,2019-11-22 10:37:35,Reselect,,,,,,,Casey Young,,3
Cairns,CN,North QLD,71423,2019-06-01,Carole,Cawsey,cawseycarole@gmail.com,0402777306,2019-11-19 10:18:54,GREY - MANNY - 3 Seater Sofa,4868,534720001,419872,The material has wrinkled in a very short time.  I noticed it a few weeks after delivery.  As I do not use the 2 seater very often this is not an issue but I presume the same would occur if used every day.  The sofa now looks like I have had it for years instead of a few months. I do not know why this has happened. Maybe faulty foam inserts or the material is not strong enough.,0.00,,,2019-11-22 11:25:27,Reselect,,,,,,,Olwen Silversides,,3
Mentone,ME,VIC,71428,2017-08-08,Shivani,Babbar,shivani_verma1988@yahoo.co.in,0434798324,2019-11-19 11:21:50,BLACK - KENSINGTON - 3 Seater Sofa,3008,519510001,98538,The skin of the sofa seat is coming out on its own. This damage is spreading to other parts as well. We have been using it with care but still it got ripped off. I think  the seat leather material is defective.,0.00,,,2019-11-22 15:47:45,Discount to Keep,,,,,,,Casey Young,,3
Oxley,OX,South QLD,71457,2019-03-27,Hardeep,Singh,gjasmeen@y7mail.com,0470452832,2019-11-19 14:40:12,LIGHT GREY - BRIGETTE - 3 Seater Sofa,4301,633870001,468913,All the buttons are getting off.,0.00,,,2019-11-22 16:01:28,Reselect,,,,,,,Rose Tandy,,3
MacGregor,MG,South QLD,71499,2018-12-05,Baljeet,Singh,Kkharvinder30@yahoo.ca,0450441243,2019-11-19 21:53:55,BLACK - KENSINGTON - Recliner,4113,519500001,343545,As you see cover start off automatically and  I have no idea about why this happening . I am your customer last time when I bought I had no complaint about but this time I really have no idea about this . Even not 1 year yet.,0.00,,,2019-11-22 15:45:25,Reselect,,,,,,,Rose Tandy,,3
Penrith,PH,NSW Metro,71515,2019-09-05,Maria,Baluyut-Tapaitau,katbaluyut@yahoo.com,0432489477,2019-11-20 09:18:18,LIGHT GREY - BRIGETTE - 2 Seater Sofa,2747,633860001,1044364,The sofa was delivered 16 Sept 2019  just two months in  one of the feet of the sofa broke.,0.00,,,2019-11-22 16:18:13,Changeover,,,,,,,Naomi Hughes,,3
Nunawading,NW,VIC,71660,2019-10-20,Shantelle,Huhhes,Shantelletiff@hotmail.com,0426501480,2019-11-21 19:55:22,WHITE - KALESI - Single House Bed,3139,583510001,319786,Top Piece of house bed   One side has no metal piece inside so I am unable to screw in the screw  the others side of the same piece doesn’t even have a second whole to put a screw in,0.00,,,2019-11-22 16:17:33,Finalised_no_technician,,,,,,,Tianye Zhang,,3
