STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cockburn,CB,WA,114190,2017-12-08,Shiree,Mclean,shireemclean71@gmail.com,0437884214,2021-01-01 16:13:28,CHOCOLATE - MAGNUS - Corner Lounge,6210,531060003,195358,foam and possible strapping in the seat of the chair is failing foam in the back of the chair is failing foam on the leg (recliner) is failing arm rest foam is also failing (left arm),90.00,Seat sinking rhf recliner. multiple causes - seat foam softened and support zigzag springs have lost tension and not supporting seat  also the top layer of foam on top of seat section has creased and creates a bubble due to crease. The seat foam itself has lost firmness and offers little support. It would be expected that to redolve issue seat foam  topper foam and zigzag springs would need to be replaced.    Armrest on the same recliner has a broken frame where the elbow rests on aalthough uunable to inspect internally it can be seen and felt that the frame/armrest support has failed. To resolve this issue frame repair would be required.,Report only  Quote provide to resolve issue. Foam will need to be obtained unless provided by Amart  Support zigzag springs will need to be provided by supplier due to size of repair recliner will need to be taken back to workshop to complete.,2021-03-25 09:09:51,Discount to Keep,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Angela Hyde,,2
Rockhampton,RK,North QLD,115069,2019-07-08,Aaron,Long,aaron.long70@bigpond.com,0447484432,2021-01-11 08:32:35,DARK GREY - SPARTACUS - Corner Lounge,4703,512030004,365674,One recliner is broken at the pivot point. I believe it has been caused by the use of a weak  poor quality steel.,310.00,Attended to install the new recliner mechanism in the LHF recliner on the 2x seater ‘Spartacus’ corner lounge suite.,LHF Recliner - The 2x seater was uncoupled  the backrests were detached & the lounge was turned over to access underneath. The failed existing mech was dismantled  the front of the seat fabric was detached in order to remove the faulty knee roll block foam which is to be replaced with a new medium density block foam & adhered with upholstery adhesives. The fabric was re-stapled  the new mech was assembled  installed into the lounge & fitted securely. The failed fabric stitching on the knee roll area was repaired by hand stitching techniques. The recliners were re-connected  the lounge was re-positioned  the backrest KD brackets were re-tightened & the backrests were re-attached. The recliner motions were checked & were fully functioning. The customer was not home to check the completed repairs however he did contact me via phone to say he was happy with the completed repairs.,2021-03-25 10:24:17,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Richelle Suna,2
Helensvale,HE,South QLD,115575,2019-07-25,Latusha,love,Latushalove88@hotmail.com,0488375298,2021-01-15 13:14:38,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,4207,590950001,452606,Springs are popping out in all seats -  One - Springs right out,310.00,1. 1st single R  spring cell failed. Spring cell torn hole through fabric  cm not concerned about the hole. 2. 2nd single R  spring cell failed.  Apart from the above issues  suite in poor condition  fabric very dirty.,1. Installed new spring cell and foam surrounds supplied by Amart.  2. Installed new spring cell and foam surrounds supplied by Amart.  Approved repairs complete.,2021-03-25 10:38:19,Finalised_technician,Pocket Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Angela Hyde,Robert Abbott,2
Melrose Park,MP,SA,115761,2019-12-10,Lumbini,Roy,lumbiniroy@gmail.com,0470309028,2021-01-17 21:33:30,WHEAT - DIAZ - 2 Seater.,5159,658700001,980833,Few days ago we noticed the sofa started to show discoloured faded spots  looks like about to peel off in one particular small area.  It started by itself.,270.00,Leather is peeling on LHF seat cushion,Conducted clean test  negligible dirt detected suggesting an adhesion issue. Re-coloured seat panel 23/3,2021-03-25 11:50:35,Finalised_technician,Peeling,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Casey Young,2
Mandurah,MN,WA,117120,2020-01-06,Bernard,Siva,berniesiva@gmail.com,0409721565,2021-02-02 17:35:15,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,6152,643590001,115502,The power board isn't open when we press the button. The light around the cup holder is broken.,160.00,There are two issues  The USB box and power is faulty  The cup holder is broken,The USB box repaired  New cup holder installed,2021-03-25 17:00:24,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Jodie Weir,2
Cannington,CT,WA,117622,2020-03-21,Warren,Duff,warren@warrenduff.com,0417938468,2021-02-09 11:15:43,COFFEE - RUMPUS - Corner Lounge with RHF Chaise,6102,672270001,541459,Cushions from the top have come loose due to poor stitching.  It requires fixing or replacement. Note:  The couch was purchased in March but not delivered for over 12 weeks.  So it is slightly over 6 months old.,210.00,The customer was a no show  The customer requested this time slot and specific  day was booked around his preference  Called husband 3 times and wife   no callback  sent sms that I am the house  Waited   no one arrived  waited 40 min  no show,Second service call The inner fabric pocket sewn first Hand sewn the corner section two needle four threads,2021-03-25 17:07:33,Finalised_technician,No defect,No Defect,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Amiee Luffman,2
Glendale,WY,NSW Metro,117708,2020-08-15,Kerenza,Oliver,oliverthree3@gmaol.com,0419482825,2021-02-10 09:27:38,LIGHT GREY - RUMPUS - Corner Lounge with RHF Chaise,2285,672270003,822561,The stitching is coming un-done I believe the cushion when you sit back against it just squashes down putting pressure on the stitching,160.00,The back rest pillow seam has come undone because of pressure pulling down on the corner,Hand sewn stitching,2021-03-25 17:26:28,Finalised_technician,Stitching,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Angela Hyde,Scott Gambell,2
Cairns,CN,North QLD,118520,2019-01-05,Hannah,Bell,hannah_bell1993@hotmail.com,0478115786,2021-02-20 12:03:06,DARK GREY - SPARTACUS - Corner Lounge,4880,512030004,411785,photo 1 - whole couch photo 2 - 3 seater section is separating and there is a visible gap in the seats photo 3 - 3 seater section RHS has broken timber in the reclining/foot rest part and ripped fabric under the foot rest photo 4- single reclining section creaks when sat on unsure what the issue is  it also has sagging on the foot rest and arm rest photo 5 - 3 seater section has major sagging in the foot rest/reclining sections  I can also feel the cushion springs in the seat on both the left  right and middle of this section.,115.00,CM unable to be at appointment. Left key out and notes over the lounge pointing out issues. Multiple issues. 2STR - RHF & LHF backrest frame loose & Twisting. LHF armrest pulling away from seat frame. Mech bent. Both leg rest fly's have torn away. 2STR Console - LHF arm pulling away from seat frame. RHF pocket springs collapsed and foam separating and collapsed. Leg rest foam inserts collapsed. Both backrest frames are loose and twisting. Timber broken under leg rest. Lining holding leg rest foam inserts torn. Multiple issues. Well over costs.  Lounge and surrounding areas looked clean and tidy otherwise. As CM not there couldn't ask questions and I don't know if she has young children or if anyone of a larger frame.  The backrests would have to come back to Cairns for repair as well as the seats to sew new fly's as well as under leg rests. Costs for repairs would be well over $1000.00 + travel,CF + Report + 25kms,2021-03-25 12:14:52,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Amiee Luffman,Richelle Suna,2
Darwin,DN,NT,118759,2021-02-13,Charlie,Dickman,charlie@rlconstruct.com.au,0407035868,2021-02-23 13:40:44,MID-GREY - HERCULES - 3 Seater with Inbuilt Electric Recliners,835,660970001,133142,It's just the touch lights. The charger is working.,200.00,The reading lights in the console of the two seater are not responding. All cables & leads have been checked & are in order. Power is available at the charging station & power outlet on the console. I have ordered a new button unit & new lights.,23/2/21. We attended to install console lights on the larger two seater  but was unable to remove the cable without major surgery  so we took it back to our workshop. The opening in the backrest frame to free the cable had to be opened up with a rasp   three layers of staples had to be removed  then more staples to partially remove the masonite backing of the backrest  just to remove the old cable. A draw wire had to be attached to the old cable so that the new cable could be then pulled back through. Everything restappled & 24/3/31 the backrest returned to CX  only to find that the new light panel is not working either. Cx not happy as these lights have not worked from day one. Cx is going to call & discuss the issue. Can you advise what our next course of action should be.,2021-03-25 14:57:14,Changeover,Trigger Button (Electric),Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Angela Hyde,Marie Pollock,2
Gepps Cross,GC,SA,119159,2019-06-30,Mohanjit Kaur,Wahra,Wahramohanjitkaur@gmail.com,0430810313,2021-03-01 12:01:52,BLACK - MICHELIN - Leather Corner Lounge,5095,533300001,1063916,Leather start to damage without any reason,90.00,Split hide used on all faces of the seats  it is failing and delaminating This is not repairable The lounge is in good condition otherwise.,inspection and report only,2021-03-25 10:03:21,Reselect,Peeling,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Jodie Weir,Naomi Hughes,2
Albury,AY,NSW,119228,2020-06-10,Brenda,Page,glenlpage@hotmail.com,0419215498,2021-03-02 09:06:57,CHARCOAL - SENTINAL - 3 Seater,3701,625790001,105718,Was not ever able to open it. When tried the first time recently.,180.00,The lid for the USB box would not open. I noticed the plastic power point safety plugs were not allowing the lid to open.,I took the safety plugs out of the power points & the lid opened easily.   ID label: 055 - 3167612,2021-03-25 10:54:20,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Catherine Sal,Richelle Suna,2
Oxley,OX,South QLD,119424,2014-03-20,Janette,Wilkinson,oxleySalesorder341467@amartfuniture.com.au,0424425567,2021-03-04 12:46:24,PRADO - HAMPTON - Recliner,4305,431680002,341467,trigger is snapped so  opened new claim ad assigning  tech,110.00,Broken trigger cable on single recliner,Replaced trigger,2021-03-25 15:39:38,Finalised_technician,Trigger/Cable,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Vaishnavi Ravichandran,2
Helensvale,HE,South QLD,119820,2020-06-06,Caoimhe,Acosta,Kee-va@hotmail.com,0421646939,2021-03-10 10:45:21,CHARCOAL - ASCOT - Leather Recliner,4214,672020002,472223,The recliner is overall very unsteady  light pressure on one side can cause it to tip. It gets especially bad when the recline feature is used and worse when it has been further reclined back. I have stopped using any kind of recline as I have safety concerns.  It has also nearly tipped over when my mother was leaning on one of the armrests.  My main concern is that I have an infant and if she was to ever pull herself up using the furniture or if she was sitting on the furniture and leaned to the side it would tip over and she would be injured.   I believe the internal structure is not weighted enough and therefore light pressure means that it starts to tip over. The reason I bought this couch was because my parents have had theirs (same model) for about 10 years and I loved it. There has been a change in its design and it does not feel study and is ultimately unsafe for its intended use.,90.00,Customer said chair is too light and tips to the side easily  especially when fully reclined. 2 chairs  1 on hard floor and 1 on carpet. The 1 on carpet is worse for tipping  but only because the surface is softer.,I looked at this chair in the Amart showroom in Bundall prior to going to appointment. Customers chair and the one on display are exactly the same... no defects. However  the feet are too close together for the width of the chair and it does make it easy to tilt sideways. I could fabricate a steel bar to extend the feet outwards which would solve the problem  but change the design. I have amended the quote  so if you approve it I’ll assume you are aware of the design change.,2021-03-25 14:24:41,Reselect,Frame,Design,Leather Doctor Main Beach,THE LEATHER DOCTOR,Colin,Thomas,Catherine Sal,Marie Pollock,2
Benowa,BE,South QLD,120832,2020-11-18,Robert,Kennedy,r.kennedy97@yahoo.com,0438007000,2021-03-23 15:05:10,DARK GREY - MARLOW - 3 Seater Chaise,4209,533050002,583748,The top picture is ruching in the seat. I believe that to be a flaw in the padding as it has gotten worse over the last few months. There is a slight tear at the foot of the couch where the plastic meets the fabric. The lounge clip is broken (Couldn't figure out for 3 months why it kept detaching until I flipped it and found it was broken.),0.00,,,2021-03-25 17:18:31,Discount to Keep,,,,,,,Kesaia Tavake,,3
Preston,PN,VIC,120860,2020-09-25,Taya,Daniels,taya_daniels@hotmail.com,0423799868,2021-03-23 20:33:39,LIGHT GREY - KELLER - 3 Seater,3075,603570001,859878,I purchased 2 x 2 seater Keller couches and 1 x 3 seater Keller. I’ve had no issues with the 2 seaters at all  but in such a short amount of time I am really disappointed with the quality of the 3 seater. We are not big people and we work full time so the couch has barely been used  so I’m not sure why the fault has occurred  other than perhaps a manufacturing issue. The couch cushions are coming apart  causing a dip in the couch and springs occasionally jabbing you between the cushions. When you sit on the couch (mainly the middle cushion) you can feel all of the springs and you can also hear them  it’s like a clunking/popping sound. You hear it when you sit down  get off the couch and if you move around to get comfy  which is necessary when you’ve got the springs poking at you.  We have no heavy pets who reside on the couch when we aren’t home  just a 7 week old kitten who we just picked up.  Thank you  Taya,0.00,,,2021-03-25 13:41:59,Changeover,,,,,,,Catherine Sal,,3
