STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Joondalup,JP,WA,38347,2016-05-01,Rosa,Napoli,sojp864600@noemail.com.au,0430171137,2018-08-27 11:53:05,Spartacus 6 seater corner suite,6064,51203,864600,The recliner has started to slant in a way that makes it uncomfortable to sit on. The part of the mechanism was already replaced last year in April and this is now a reoccurring issue. (this was completed on behalf of the customer),320.00,RHF recliner leaning to right Recliner mech bend  LHF recliner also leaning to left - also needs recliner mech - this was not reported as part of this job request,Recliner mech replaced on RHF recliner  Quote offered to install 2nd mech 18 Oct 2018 - Second recliner mech fitted LHF recliner  Hinges on lid of middle unit next to LHF recliner -missing screws replaced and others tightened. Goodwill repair,2018-10-19 14:34:11,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Natalie Mitchell,Kaitlin Evans,2
Osborne Park,OP,WA,38915,2016-06-02,Shea,Mathanda,smathanda@gmail.com,0439169960,2018-09-05 14:45:30,Spartacus,6065,51201,199991,Hinge is broken,170.00,RHF recliner on 2 seater mech bend Recliner mech needs to be repkaced,Recliner mech replaced on RHF recliner on 2 seater,2018-10-19 14:23:04,Finalised_technician,Mechanism,Children,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Natalie Mitchell,Kaitlin Evans,2
Yamanto,YO,South QLD,38976,2017-07-04,Rebecca,Brearley,d_b_brearley@outlook.com,0401667067,2018-09-06 14:30:54,Oracle,4300,50723,727916,Staple/ metal coming through the base of lounge,180.00,Staples was sticking out of the dust cover under the chaise section of the lounge.,Removed staples  advised the customer if there are any other non frame staples sticking out  she can call Amart and ask if she can take them out herself.,2018-10-19 14:27:26,Finalised_technician,Fasteners/Connectors(surface),Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Natalie Mitchell,Brenda Stewart,2
Waurn Ponds,WS,VIC,39182,2018-09-08,GRANT,HAWKINS,ghawkins@geelongcity.vic.gov.au,0437126097,2018-09-10 10:33:22,ASHLEIGH 3 seater sofa,3222,53460,828507,Customer received their new lounge suite over the weekend and one of the electric recliners in the 3 seater is not working at all.  The customer has tried every power pack he has received and everytime the recliner has power going into it but still won't operate.  Customer is happy to have repairs done.,150.00,Left facing recliner on the 3 seater not working  Upon further inspection it showed that the issue was a faulty trigger button ( electric) Given that this is a fairly new item the cause is manufactur.,Tested to diagnose the issue will order part. 18/10 job now complete new switch has been fitted,2018-10-19 14:36:30,Finalised_technician,Trigger Button (Electric),Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Natalie Mitchell,Ash Monaghan,2
Glendale,WY,NSW Metro,39352,2017-03-24,Jason,Magill,jasonm@midwaymetals.com.au,0413834219,2018-09-12 14:41:25,Betty 3 Seater Sofa,2287,50981,753652,The material has seemed to stretch across the seats and is unsightly  whilst the cushioning has diminished,90.00,Issue1# The LHS facing and RHS facing seats of a 3 seat lounge have a degree of excess fabric on the surface. The reason for this happening is a softening of the foam with use. The lounge is in a prime position  and is clean and  well maintained.,Issue1# I explained to the customer that a  slight softening of the foam over time should be expected  as the lounge wears in ( wear and tear). . Over each of the 3  cushions  there was approximately 1 cm of loose fabric  over a 60cm plus width  which I explained to the customer is far less than a comparible leather lounge of the same surface area. I also explained that it is not possible for foam not to soften over time  and what we have in this lounge is a normal phenomena  nothing out of the ordinary and in my opinion  no fault per se. I also took a photo of the 2 seat lounge( not used) for a comparison  with only slight differences between the 2.,2018-10-19 14:56:45,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natalie Mitchell,Elva Tou,2
Caringbah,CR,NSW Metro,39579,2018-09-12,BARRY,SMITH,bes6@bigpond.com,0408298691,2018-09-16 13:41:08,SAN MARCO Electric Lift Chair,2224,60495,44347,Customer has received their new lift chair last week and the lift function doesn't work at all.,0.00,No Visit Required,No Visit Required,2018-10-19 14:02:17,Finalised_technician,No defect,No Defect,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natalie Mitchell,Ash Monaghan,2
Cannington,CT,WA,39662,2018-07-23,Brian,Wylie,wylies4@netspace.net.au,0438295493,2018-09-17 16:18:24,Cressida Electric recliner,6057,59421,512463,The lights in one cup holder and under the chair do not work,130.00,The light bar works intermittently,Repaired the light bar,2018-10-19 14:30:49,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natalie Mitchell,Rose Tandy,2
Melrose Park,MP,SA,39680,2017-03-20,Gurpreet,Kaur,roopreet2@gmail.com,0415607174,2018-09-17 21:44:43,NIXON 3 seater sofa,5045,38337,934850,tear off from one corner of sofa and structuraly looking bad.,210.00,The rear stitching on the RHF backrest had come apart,Re stitched to fly and sewn,2018-10-19 15:18:47,Finalised_technician,Stitching,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Natalie Mitchell,Kaitlin Evans,2
Moonah,MH,TAS,40038,2016-08-03,Vanessa,Stoberl,sassyvanessa@hotmail.com,0400523229,2018-09-24 10:25:02,Chaser Fabric Corner Lounge,7052,52749,413402,Stitching has come unstitched underneath foot recliner and stuffing is exposed  also sagging in middle of padding of foot recliner. Due to manufacture fault in stictiching,90.00,Foam needs replacing on chair leg support pocket for foam underside black lining needs replacing. Unsure if able to hand stitch.  Foam around coil cell has collapsed and will need replacing also. Back rest on chaise is loose and a big dip on end of chaise. Section next to chaise backrest is loose. Chaise will need to be stripped down  possibly timber frame has cut through foam.,Assessment only.,2018-10-19 14:41:09,Reselect,Dustcover - torn,Design,Phillip M Hyland Upholstery,Phillip M Hyland Upholstery,Philip,Hyland,George Mylonas,,2
Nunawading,NW,VIC,40093,2016-01-11,Felix,He,rockhe@hotmail.com,0401088238,2018-09-24 17:55:48,Michellin Theatre Suite,3108,53329,238031,The right seat doesn’t recline anymore after I pressed the button for it to move.,200.00,The fault wasn’t the motor  the fault with the recliner is the touch pads and control box are faulty,Touch pads and control box fitted and repaired,2018-10-19 14:48:57,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Mitchell,Elva Tou,2
Helensvale,HE,South QLD,40146,2013-04-16,Ann,Maindonald,ANNEMAINDONALD@GMAIL.COM,0452068485,2018-09-25 14:34:16,Shale 3 seater Sofa,4216,46602,276823,customer contacted store as springs have failed in her 3 seater shale  customer is aware she is out of warranty but has had exceptional personal circumstance preventing her from making claim - customer contacted perviously and was refered to website but is unable to make claim as is not computer literate. Random photos as customer unable to send photos,310.00,Issue 1 - Zigzag spring stapels let go on 2 x seat sections Issue 2 - foam cushion out of shape from being used while springs let go. Issue 3 - base dust cover torn due to zigzag springs letting go,Issue 1 - resecured zigzag springs to frame on both seat sections Issue 2 - re manipulated foam and boosted with new foam as required to return to origional shape and density. Issue 3 - replaced section of base dust cover as required there will be no additional charge for this.,2018-10-19 14:23:54,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Natalie Mitchell,Anyssa Chorvat,2
Townsville,TV,North QLD,40268,2016-04-20,Pauline,Firth,paulinefirth@bigpond.com,0408072775,2018-09-27 13:29:29,Rocco corner lounge,4818,51127,313441,too hard to close recliner to close.  manufacture fault.,680.00,Rocco corner lounge suite  1. RHF and LHF end recliners: Customer concerned that footrests a very difficult to close - that is  it requires a lot of effort.  Each recliner mech has two red springs (strong) and one blue spring (soft).,1. Various combinations of springs  and the number of springs  tried and tested to find a optimum level of effort needed to close the footrests.  Customer satisfied with mech just have one red and one blue spring attached.  CF + R/Q + INT3 =$130  Non-standard  XL dustcover removal / clean-up and repair - see quote #31137.  $550 Dustcover / lining replacement completed on 17/10/18  TOTAL $680,2018-10-19 14:39:52,Finalised_technician,Mechanism,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Natasha Smith,AMY BLATCH,2
Benowa,BE,South QLD,40400,2017-11-19,Jacob,Allan,jacob.allan@outlook.com,0434255141,2018-09-30 12:20:30,Cressida 3 seater,4209,59423,516583,We have two issues currently with the lounge suite.   Issue 1: the stitching has broken off on one side of the footrest one one side of the 2 recliners. It would appear that the seam has burst open. The foam and stuffing are falling out as well. Most likely from a faulty seam.  Issue 2: the right Power point will not hold a power cord in it at all. The plug falls out of the PowerPoint immediately after plugging it in.,200.00,The USB power point on middle seat is faulty. The plug does not stay in. Will need to replace and have ordered USB. The RHF legroll stitching has come undone. Will need to hand sew.,Have replaced USB and repaired stitching. Job is complete,2018-10-19 14:29:18,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Sharmin Sultana,2
Osborne Park,OP,WA,40421,2014-09-22,laura,scholefield,revmay@iinet.net.au,,2018-09-30 17:40:38,cedar falls recliner,6061,29975,169358,Elderly customer  unable to do a claim himself hence store doing a claim on the customers behalf. Customer has advised the store that he has had problems with the cedar falls recliner before with the mechanism and he is facing the same issue again. Also he is unable to provide photos.  Thank you,110.00,The nut that secured the trigger lever is missing. This made the pull on the cable much harder and caused the cable to brake,I replaced the lost nut with a new one. Screwed the trigger lever back onto the frame. Hooked in the new trigger cable. Recliner repaired,2018-10-19 14:21:51,Finalised_technician,Trigger/Cable,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Natalie Mitchell,Kaitlin Evans,2
Gepps Cross,GC,SA,40453,2015-12-12,Elba,Saleh,elba@unityrealestate.com.au,0413074966,2018-10-01 13:40:47,Ashleigh Corner Lounge with Built in Recliner,5008,48520,972214,the back of the couch is not stable also the L-shaped side sinks in it's very hard to take a photo of it as it doesn't show it you have to sit on it.,130.00,Backrest brackets have moved on corner piece. The customer has 3 kids and halfway through the  repair they started jumping all over the lounge  i think this has caused the backrest to move. I explained that if the kids jump on the lounge this will happen again  she didnt seem to think this was right. The customer is not happy with the feel of the chaise seat section. I thought the lou ge felt fine.  Considering the age and condition i dont think there is any warranty issue. I tried explaining this but the customer didnt seem to understand/wouldn't listen. I could try to fix this issue if you would like but i dont think it is necessary.  Can you please contact the customer to inform her of your decision.,Tightened connecting brackets and replaces kd brackets.,2018-10-19 14:40:59,Finalised_technician,Fasteners/Connectors,Children,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Kaitlin Evans,2
Cockburn,CB,WA,40489,2016-02-14,Pradeep,Vallabhaneni,pradeep.vall@gmail.com,0430960095,2018-10-01 21:45:57,Michelin Theatre Suite,6112,53329,224449,The electric recliner is not working. The touch button is making a tick noise but the recliner is not stretching out.,150.00,The switch box is faulty,The switch box replaced and tested multiple times  Used stick sent by Steve H,2018-10-19 14:52:52,Finalised_technician,Switch Box,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natalie Mitchell,Kaitlin Evans,2
Penrith,PH,NSW Metro,40506,2018-09-27,Lynne,Johnson,lynnewho@hotmail.com,0408707607,2018-10-02 11:13:30,ASCOT 3 Seater,2777,52741,1031588,RHF backrest sits higher than the rest  there is an obvious gap where you can see through to the other side.,135.00,- RHF seat back is significantly out of alignment. Cause for this is cushion has not been pulled down correctly before being attached to the frame during manufacturing. Likely cause - manufacturing.,- Could not fix this on site  only way to correct issue is to take lounge offsite to our workshop  pull down lounge and realign cushion to sit correctly. Quote has been amended to include this if required.,2018-10-19 14:51:11,Finalised_technician,Lining,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Alicia Lahey,2
Waurn Ponds,WS,VIC,40595,2018-07-20,Digby,Gersch,geppgersch@bigpond.com,0415595489,2018-10-03 12:59:47,Michelin Leather Corner Lounge,3214,53330,829288,The electric recliner on the right side of our Michelin leather lounge makes a loud scraping noise when reclining.   Please contact me on my mobile to discuss the next step and if any other details are required.  Kind regards Addam Gepp 0415 595 489,110.00,Recliner making a noise when being moved to the closed position  Upon further inspection it showed that the springs that are attached to the mech arms on the underside of the foot piece  were rubbing against the metal mount when the spring was expanding . This was causing the noise.,Reversed the springs and lubricted to stop the noise,2018-10-19 14:37:37,Finalised_technician,Mechanism,Customer Perception,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Natalie Mitchell,Kelsey Oliffe,2
Helensvale,HE,South QLD,40646,2018-03-31,Alison,Morrison,alisonjane2001@hotmail.com,0415608411,2018-10-04 10:01:51,Millennia,4208,57901,392251,The macanisms were replaced recently and  now the recliners are worse than before replaced.  I would appreciate a call to discuss this with someone as we're are simply having too much trouble with these lounges. Even the leather Dr new at the point of replacing that it was a problem.,0.00,,,2018-10-19 11:02:03,Reselect,,,,,,,Brenda Stewart,,3
South Morang,SG,VIC,40716,2018-10-02,Kiran,Thomas,kiranthomas1@gmail.com,0432167701,2018-10-05 11:28:00,Michelin leather corner lounge,3754,5333000001,813524,stitching coming undone a nd recliner jerking when recline,200.00,The customer pointed out that the Rh electric recliner was making a grinding noise at the end of the opening motion. My I election showed that the mechanism was rubbing on a bracket that hold the spring in place. The customer also pointed out a section of undone stitching on the LH recliner,The bracket was adjusted on the Rh recliner and the top stitching was repaired.,2018-10-19 14:43:20,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Mitchell,clare lewis,2
Campbellfield,CF,VIC,40729,2017-11-13,Hidir,Kocak,hkocak67@gmail.com,0405309000,2018-10-05 13:37:35,Kensignton 3 seat sofa,3064,51951,581546,Back leg has broken on the 3 seat sofa. And also on the other couches the legs are wobbly and moving.,240.00,The customer directed me to the backrests of the single recliners of the suite. The customer claimed that the backrests were moving excessively.  I conducted a physical inspection of the backrests and confirmed the customers concerns.   An inspection of the kd brackets confirmed that they were extremely loose.    The customer also directed me to the 3s sofa.  The customer claimed that the sofa was unstable and felt like the support had changed at the rear rh corner.   I conducted an inspection and confirmed that the frame supporting the rear rh leg had broken.  Further inspection confirmed that the break had occurred in the timber where the nut was installed.   The hole where the nut was installed had weakened under the stress of use and ultimately split.,I repaired the issues during my visit.,2018-10-19 14:41:58,Finalised_technician,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Natalie Mitchell,Mitchell Demnar,2
Braybrook,BK,VIC,40746,2017-12-26,Amandeep,Gill,gill.amandeep@gmail.com,0430432726,2018-10-05 16:53:22,Keller 2 Seater Sofa,3336,60356,98203,Hi there   Last night screws that support back cushions came out along with little crushed wood. I tried to put those back but they were loose so I added super glue to support it. For this time it looks fixed but I am scared screws can come out anytime as my children are little and i am worried for their safety.  Please check pictures    Regards   Bipendeep Gill  Mobile 0430010098,130.00,The customer directed me to the folding upper backrest of the sofa.  The customer claimed that the hinge had become detached on the rh side of the backrest.   They had attempted to repair this themselves by the use of superglue.  I conducted an inspection of the hinge and confirmed that the screws appeared to be covered in super glue.  A physical inspection confirmed that there was some movement in the hinge confirming that the screws were not holding the hinge tightly in place.  I conducted an internal inspection and confirmed that the frame section that the screws were screwed into had split.   The split had occurred due to the screws being screwed too close to the edge of the timber,I repaired the issue during my visit.,2018-10-19 14:43:56,Finalised_technician,Frame,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Natalie Mitchell,Rose Tandy,2
Fyshwick,FK,ACT,40866,2018-02-03,Judy,Kefford,judyk36@hotmail.com,0450720637,2018-10-08 10:28:41,Zenn Electric Recliner,2607,56444,19092,Back rest clicks and makes noise as you lean into  customer concerned this may lead to it breaking.,90.00,When the backrest is pressed against you can hear and feel that something is not right.,Tested the mechanism  no issue at all. Took the backrest off  pressed against it  and knew that this was an minor frame repair. Rang head office  to get quote approved. Was told not to repair and that Amart would contact her. Told to tell customer that Amart would contact her. She was happy with that result.,2018-10-19 08:41:08,Discount to Keep,Frame,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,Kaitlin Evans,2
Gepps Cross,GC,SA,40942,2012-07-03,Chris,Sciberras,chrisstar86@hotmail.com,0422315785,2018-10-08 21:14:55,BERKELEY 3SEATER,5092,43139,874345,3 out of the 4 recliner cables have broken (AGAIN)  So our recliners won’t recline  I believe cheap cables are the issue!!,150.00,Cables broken on 3 recliner chairs.,Replaced with new cables x3,2018-10-19 14:35:23,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Catherine Sal,2
Joondalup,JP,WA,41040,2017-05-07,Joshua,Donovan,Jdonovan89@hotmail.com,0430767133,2018-10-10 14:18:02,Millennia 3 seater,6036,57901,888366,Internal motor issue making head rest stay out and no control with buttons/lights functions not working similar to previous issue on previous claim,130.00,RHF recliner on 3 seater not working - Trigger buttons faulty,Cupholder with trigger buttons replaced on RHF recliner  Recliner tested - working,2018-10-19 14:34:29,Finalised_technician,Trigger Button (Electric),Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Natalie Mitchell,Emma- Louise Thornton,2
Bundaberg,BG,South QLD,41057,2017-10-29,marcel,carson,marcelcarson38@gmail.com,0428290872,2018-10-10 16:19:01,chaser 3 seater,4670,51067,532921,Issue is a manufactures staple that catches clothing and legs on recliner. Recliner also feels as if its sagging to the left.,240.00,These customers had a misfired timber staple in the RHF arm of their 3 seater unit. This staple had caused a few injuries to the family  and also to me when trying to remove.  The same seat also had uneven compression which was causing issues. We called Amart customer care on site and were approved to go ahead with a Int2 repair.,To remove staple we needed to gain access to the inside of the arm by removing the dust cover. We were then able to remove the part of the staple that was poking through the vinyl. For the foam issue we added a half section of dense foam to the side with compression. This helps to balance the seat and give more comfort to the seat.  Customer gave it a test while we were there and were really happy with it.  Repairs complete.,2018-10-19 14:37:59,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natasha Smith,Amie Clutterbuck,2
Capalaba,CA,South QLD,41089,2016-04-15,Julie,deGruiter,bayside@manlymanagement.com.au,0401820298,2018-10-11 09:46:10,Ashleigh 2 seater and 3 seater,4160,53467  53468,379079,Both lounges are sinking at the back. Uncomfortable to sit on. 3 seater recliner not opening all the way on the RHF. Wanting store credit to purchase new lounge.,90.00,i fitted booster foam the 1st time i went there to the lhf recliner now the rhf recliner seat is soft and the mechanism is not working properly customer says the other sofa is going the same way and wants a store credit to buy another lounge apparantly.,report only,2018-10-19 10:34:41,Reselect,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Elva Tou,Emma- Louise Thornton,2
Glendale,WY,NSW Metro,41106,2017-10-01,Manual,Grima,765497@noemail.com.au,0449758237,2018-10-11 11:50:36,Magnus Corner Suite,2281,53106,765497,corner piece of lounge foam is bunching up again. Tech has already been out before  and has been there today 11/10/18.,70.00,I initially attended the customer’s home on the 26/09 to fix 2 issues: 1) The RHF recliner adjacent to the centre console had an issue with the foam/dacron in that it had created a ridge in the middle of the seat. I accessed the seat from the back  straightened out the dacron and also inserted booster foam underneath the existing foam to provide added level of comfort. 2] The second issue was on the corner seat adjacent to the other side of the centre console. The issue was that rear RHF corner had prematurely compressed and created a sinking feeling. I accessed the seat from the rear and boosted that particular corner with foam also. The customer called me the next day and said there was still issues with that corner seat. I assumed it had to do with my repair so arranged another visit on the 11/10. When I arrived  the customer actually referred to the front top corners of the corner seat and not my repairs. His wife had asked the night before when I was coming out to fix them !?,As it turns out  there are 2 additional issues  unrelated to the previous ones: 1) The customer (moreso his wife) is of the opinion that the 2 front corners of that corner seat are sitting higher than they were first purchased it all. I accessed the seat via the front zippered entry and checked that the dacron was in place  which it was. The corners are both the same height and in line with the adjoining seat. I explained that the design of the seat means there’s a separate upholstered section that folds over and down the front and stitched in  it’s not something that can be adjusted (see last 2 photos). The customer is however adamant that it wasn’t like this previously. 2) When disassembling the section  it was noted that this same corner seat actually didn’t sit flush to the ground and wobbled. Adjusting the legs made a slight difference  but the 5 legs don’t have enough thread to adjust properly. When all sections attached  a small amount of movement  when separated quite wobbly.,2018-10-19 14:54:29,Finalised_technician,Stitching,Customer Perception,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natalie Mitchell,Brenda Stewart,2
Cockburn,CB,WA,41119,2018-08-25,Darren,Lisle,darrenlisle@hotmail.com,0400178495,2018-10-11 15:06:54,Jefferson 3 Seater,6173,61270,277913,I received the sofa and one of the buttons was hanging off. This therefore is not pulling the fabric back as it should at this location.,160.00,One of the buttons on the backrest of the lounge is loose. Inspection revealed that the string connecting the button to thefame has snapped.,Removed the foot and part of the dustcover. Removed button from the lounge. Threaded new twine through the eye of the button and folded it over creating a loop so the twine could be doubled up. Threaded the loose ends through a large needle and fed the needle through the hole in the backrest. Pulled the twine tight until the button was pressed into the fabric and wound the loose ends around the frame than stapled it down. Than continued the twine to the next rail  wound it around and stapled it again. Reattached the dustcover and foot.,2018-10-19 14:28:59,Finalised_technician,Buttons,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natalie Mitchell,Elva Tou,2
Bankstown,BN,NSW Metro,41122,2017-07-29,Sandra,Spano,sandraspano73@gmail.com,0414987545,2018-10-11 15:17:08,Cressida 3 Seater,2190,59423,895245,When the lounge is closing the metal arm jams and does not close properly.,290.00,The RHF recliner mechanism on the customer’s 3 seat sofa is bent and catches on the frame during retraction. The LHF recliner does not extend or retract. The cup holder is defective  a new cup holder will rectify the issue. Both issues are manufacturing issues that can be resolved onsite.,The bent recliner on the RHF recliner was replaced with a new mechanism  during the mechanism replacement the motors had to be removed and reattached to facilitate the repair. The cup holder for the LHF recliner was replaced rectifying the motion issue. The 3 seat eclectic recliner was tested and passed all functionality tests. The customer is happy with the repair no further action required.,2018-10-19 14:05:07,Finalised_technician,Mechanism,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Natalie Mitchell,Elva Tou,2
Braybrook,BK,VIC,41170,2018-10-01,MR,Barrett,barrett@noproblemhouston.com.au,0419563854,2018-10-12 11:55:32,Millennia 3 seater,3039,57901,111618,LED bar under lounge is not working,0.00,I spoke to the customer who explained that they found that the light actually works controlled by the lh side of the sofa.   An appointment is not required,No inspection required,2018-10-19 14:03:44,Finalised_technician,No defect,No Defect,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Natalie Mitchell,AMY BLATCH,2
Cannington,CT,WA,41180,2014-12-05,KERRI,TIEDEMANN,dechahar@gmail.com,0424886971,2018-10-12 13:47:52,Razor 3 seater sofa,6069,50887,437316,This sofa was broken earlier and even after fixing it  it broke from same place. Either it wasn’t fixed properly or not made properly. We are not happy it’s breaking again and again. Thank you,200.00,The centre support block has failed. This was previously repaired be Stephen Chad around 2 years ago. He used the snapped piece of timber as the support which has delaminated. The customer informed me that the damage occurred within a week of the first repair but they continued to use the lounge without the suppprt leg and as a result it has bowed slightly. I have chosen design as the PAF due to the timber used.,I have  had to use a thinner timber due to the bow in the lounge and as a reult i have had to locate the block directly below the centre rail. I than have had to countersink the leg and locte the threaded bolt inside the rail.,2018-10-19 14:33:55,Finalised_technician,Frame,Design,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natalie Mitchell,George Mylonas,2
Campbellfield,CF,VIC,41254,2018-01-07,Kaye,Jenkins,Kjenkins52@bigpond.com,0417039654,2018-10-13 16:42:35,Cressida 3 Seater  electric recliner,3064,59423,585605,Recliner will not recline or close for left&right side locked in the one position no power on display for operating,190.00,The customer advised that the recliners were no longer operating.    I tested the motion of both recliners and confirmed that there was no movement.   None of the lights were illuminating on the cup holders.  I conducted an inspection of the electrical network and found that when the rh motor was plugged in it created a short in the circuit and everything would cut off.   The motor was found to be faulty.,I replaced the motor on the recliner.   Once this was changed I found that the damaged motor had caused the rh cup holder to fault.    I replaced the rh cup holder as well.  I tested the motion and electrics and both recliners now operated as normal.,2018-10-19 14:03:19,Finalised_technician,Motor,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Natalie Mitchell,Rose Tandy,2
Helensvale,HE,South QLD,41260,2016-10-02,Ross,Hartigan,ross.hartigan@hotmail.com,0498174271,2018-10-13 18:14:06,Rumpus corner chaise with storage ottoman and sofa bed.,4209,41708,368576,It seems to have come unstitched behind the cushion of the couch.  Not really sure how this has happened. i have only just noticed it today.,160.00,The top of the backrest on one section the stitching had come undone.,Have repaired stitching. Job is complete.,2018-10-19 14:30:19,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Rose Tandy,2
Benowa,BE,South QLD,41315,2013-08-09,Irene,Graham,pusskin@bigpond.net.au,0755560370,2018-10-14 16:45:52,Hampton 3 piece suite,4209,41313,390159,The footrest on both recliners no longer lifts up.  The wire has broken/come away.,130.00,Both single recliner trigger were broken.,Have replaced triggers. Job is complete,2018-10-19 14:30:33,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Natalie Mitchell,Kirra Organ,2
Capalaba,CA,South QLD,41328,2018-06-13,Justin,Walsh,walshjg80@gmail.com,0421647535,2018-10-14 21:22:40,Chaser 3 seater,4121,51067,415603,This is now the 2nd lounge since 27/12/17 due to poor workmanship. This lounge has done exactly what the other one did  except this time its sinking on the RH side  both arms are loose and its very noisy  material is lifting again when recliners are out (noticed this was the case of the one in store on display also),0.00,,,2018-10-19 08:54:59,Reselect,,,,,,,AMY BLATCH,,3
Port Macquarie,PM,NSW,41423,2013-02-24,Martin,Brown,mlbrown@aapt.net.au,0433019079,2018-10-16 10:46:37,Apollo 5 Piece Corner Lounge Suite (Leather),2444,45283,112178,The recliner mechanism on a section of the lounge does not work and it appears that the cable connected the release handle on the side of the lounge may have broken or detached.  When attempting to pull the release handle it was noticed that there was no tension and the recliner function does not work.,110.00,Cable inside trigger had snapped.,Trigger replaced.,2018-10-19 14:02:36,Finalised_technician,Trigger/Cable,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natalie Mitchell,Mitchell Demnar,2
Rockhampton,RK,North QLD,41517,2018-09-16,Tracey,McCallum,tracey.mccallum1964@gmail.com,0448425206,2018-10-17 10:11:26,CHASER RECLINER,4703,51066,352914,STITCHING HAS COME AWAY ON THE LEG REST OF ONE OF THE RECLINERS.  I CAN ONLY ASSUME THAT THIS HAS OCCURRED AS A RESSULT OF PUSHING THE LEG REST DOWN.  EFFECTIVELY THE CHAIR WITH RECLINING ACTION IS NOT FIT FOR PURPOSE IF THIS IS HAPPENING LESS THAN THREE WEEKS AFTER DELIVERY ON 27 SEPTEMBER 2018.  I REQUEST A REPLACEMENT AND NOT A REPAIR.,0.00,,,2018-10-19 09:58:20,Changeover,,,,,,,Brenda Stewart,,3
Shepparton,SN,VIC,41541,2016-07-23,Russell,marke,markefamily@bigpond.com,0428548432,2018-10-17 11:37:15,JUNIPER 3 Seater Sofa. Upholstered in Fabric Covering. Light Grey,3162,54835,409811,Hi The sofa is sagging unfortunately and is now uncomfortable. Hopefully the photo's reflect this but its easy to notice when sitting on it. This apartment is rented to our tenants so their permission will be needed before entry to check is possible. My real estate agent in charge of this is Fernanda Machado ??Property Manager T   03 9663 3275 M ???0428 720 626 E  ??? fernanda@propertyinitiatives.com.au  ?Regards Russell,0.00,,,2018-10-19 10:03:01,Discount to Keep,,,,,,,AMY BLATCH,,3
Tingalpa,TA,South QLD,41640,2018-06-01,James,Bennett,jamesbennett73@hotmail.com,0422860386,2018-10-18 14:15:50,Lannister 3 seater,4159,57728,806424,a small spot of leather has peeled away just in one place on the 3 seater only.  YOu can see in the photo its just small but in a visual place.,0.00,,,2018-10-19 17:05:37,Changeover,,,,,,,George Mylonas,,3
