STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Lawnton,LA,South QLD,42084,2016-05-25,Olivia,Schoenmaker,olivia.schoenmaker@gmail.com,0430650096,2018-10-25 10:25:39,Zavier Recliner,4500,54729,358407,Where the head rests on the seat  the surface covering has started to split.,90.00,Endurocover fabric cracking on LHF headrest cushion of three seater suite and single recliner. Customer has indicated they clean every three months using Finished Leather cleaning products. Test clean shows not build up of dirt and grime. Under magnification the surface shows fracturing through crease lines and valleys of the grain patterns. The cracking is only occurring on the headrest areas. Possible causes of damage are perspiration  body oils and possibly hair care products. The Endurocover  fabric looks to be a type of plastic film adhered to a fabric backing. This product most likely has similar characteristics as bonded leather. I can not conclusively determine what is acceptable wear and tear for this material. Suite has cat scratches over most panels of each suite.   PO Number: 015-2830557,Endurocover  fabric looks to be a type of plastic film adhered to a fabric backing. This product most likely has similar characteristics as bonded leather. I can not conclusively determine what is acceptable wear and tear for this material.  Invoiced at Call Out Fee $70.00  Report $20.00. Total invoiced excluding GST $90.00.   Store to Action.,2019-01-22 12:38:26,Finalised_technician,Cracking,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Mitchell Demnar,Catherine Sal,2
Joondalup,JP,WA,42427,2018-05-18,Mandy,Chapman,mandy_s_chapman@hotmail.com,0439695822,2018-10-30 15:37:54,Manny corner lounge,6210,53473,911893,When you sit on one cushion you completely sink down. Something broken inside obviously?,420.00,Support beam on lounge that the support springs are attached to has snapped on the lhf side. Break seems to have occurred on a knot .knots can be a weak spot. Client unsure if how occurred. The broken wood also penetrated the dust cover.,Dust cover remover  seat cushion coverings unpicked and removed to gain access to the damaged area. Removed the entire length on damaged beam and replaced with a thicker stronger beam. Reattached all support springs and new dust cover also added.  Framework has been tested and lounge returned to client.,2019-01-22 15:11:28,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Kaitlin Evans,Anyssa Chorvat,2
Moonah,MH,TAS,42600,2017-03-27,Kate,Plumstead,kateplumstead87@gmail.com,0457750582,2018-11-01 21:24:16,SPARTACUS 6 Seater Corner Suite,7050,51203,420940,Since I purchased the couch one recliner has sunk in a bit as if the springs doesn't work properly and its just got worse. Whenever some sits on this recliner they sink so much they expose the wood and get hard wood scrapping their back and now on same recliner when you are closing it  its making grinding noises and has trouble closing.,270.00,On inspection the customer complained that both mechanisms were catching on the bottom bar when operating .the customers original complaint was only one mechanism . I repaired both recliners by lifting up the mechanism using washers .  The customer also complained that the lhf seat foam had collapsed towards the centre of the 2seats . I found this was caused due to the foam losing shape/density.  I repaired by fitting a new seat insert.,Customer happy with all repairs,2019-01-22 15:07:29,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kaitlin Evans,George Mylonas,2
Bankstown,BN,NSW Metro,42753,2018-03-13,Amine,Eljaidi,Amine_Eljaidi@hotmail.com,0401744874,2018-11-05 11:27:31,Cressida 3 Seater Featuring 2 Electric Recliners+ Cressida 2 seater,2192,59423,888909,The lights on the open  down and light function don’t work. The head rest doesn’t go up or down. Also the side console doesn’t go all the way down as it is not levelled with the couch.  2 Seater #The head rest doesn’t go down or up. I believe it’s an electrical fault.,480.00,1) The LHF recliner on the 2 seater lounge with centre console had a faulty cup holder control which affected the headrest as it could not go down or up. Likely cause  manufacturer.  2) The LHF recliner on the 3 seater lounge had a faulty cup holder control  the functions would work but half the lights didn’t. Likely cause  manufacturer.  3) The RHF head rest side board on the LHF recliner headrest on the 3 seater lounge has snapped. The manufacturer has used a low grade pine &  whilst drilling the hole for the t-nut  has snapped the pine board. The manufacturer has attempted to staple the section of pine board back together with staples  however this was obviously not the right thing to do; the pine board should have been replaced before putting the headrest together. With normal everyday use by the customer  the staples have come free & so have the bolts & bracket  therefore the headrest does not function. Likely cause  manufacturer.,1) I installed a new cup holder control.  2) I installed a new cup holder control.  3) I removed the motor from the backrest & unscrewed the headrest in order to access the damaged ply.  Recommended Action/Quote: 1) All fixed  customer happy  no further action required.  2) All fixed  customer happy  no further action required.  3) This is an off-site frame repair. The headrest will need to be stripped back & the damaged ply will need to be replaced plus glued and screwed into place.  I unpicked & stripped back the headrest fabric in order to access the frame. I removed the damaged ply sidewall  cut a new one  fitted new t-nuts & glued & screwed the new side wall back into place.  All fixed  customer happy  no further action required.,2019-01-22 16:25:10,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,AMY BLATCH,Sharmin Sultana,2
Bankstown,BN,NSW Metro,44396,2017-05-09,Kylie,Hampton,meikalee@hotmail.com,0432108044,2018-11-29 18:13:05,Spartacus 3 seater with built in recliners,2560,1050Hx1130Wx1070D,871993,I don’t know what has caused this gap  I don’t understand how it has a gap,320.00,The customer reported a gap in the middle of the 2 seats. This is partly due to the manufacturer having bolted the recliners too far apart when bolting them into the joining rails & also due to the foam compressing & coming free from its position along the front & midle side rails. This is due to the manufacturer using low density foam & not using enough glue to attach the foam to the front of the pocket springs and rails. The foam along the front rails on both seats are heavily compressed & crumbling. External force due to the way the customer sits has helped the foam to compress  detach & crumble. Likely cause  external force.,I unbolted the LHF recliner & shifted it closer to the RHF recliner before bolting it back to the rail. I unpicked a section of the fabric along the front rail in order to inspect the foam & pocket springs.  Recommended Action/Quote: After realigning the recliners  I showed the customer & he seemed happy with the result. The customer did not report compressed foam  however after inspecting the lounge it is apparent that each foam & pocket spring insert could be replaced in order to further help with the gap in the middle.  * If the customer is ultimately not happy with the result & foam & pocket spring inserts are required I will have to decline the job as the state of both the lounge & the customer house is possibly the worst I have seen & I refuse to perform any work in those conditions.,2019-01-22 16:06:59,Finalised_technician,Foam,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,AMY BLATCH,Rose Tandy,2
Munno Para,MA,SA,44412,2018-01-26,Manju,Benkal,manjubenkal@gmail.com,0478189520,2018-11-29 21:46:19,Chaser recliner and chaser 3 seater,5112,S1066 & S1067,808112,One of the recliners is broken  can't use it anymore. The three seater has the end seat sinking in and is not comfortable anymore to sit on anymore.,90.00,RHF seat on 3s lounge -  the armrest frame is broken causing it to lean to the right  there is also something going on inside the seat  I can see foam out of place but without pulling it apart I cant tell what has happened. KD brackets very loose. This will be an off site repair to fix the issues with this piece. There is also a small tear in the backrest  this could have been caused by hitting a wall. Single recliner - The KD bracket has come off and has torn the material on the side of the backrest. This will be an off site repair as the backrest will need to be pulled apart and new material sewn in. The customers will be away overseas until the 23rd of Jan. They will be contactable via email but not by phone during this time.,inspection and report,2019-01-22 13:59:40,Reselect,Frame,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Kaitlin Evans,Rose Tandy,2
Springwood,SW,South QLD,44721,2016-11-12,Jake,Meredith,meredithjake@hotmail.com,0424875404,2018-12-04 19:08:02,SAN MARCO Cnr Lounge,4165,51131,195142,A hole has formed which you will see in the second photo. Third photo shows the leather is all wearing In certain areas on the couch. Fourth photo shows discoloration in the leather like the leather is wearing away.,350.00,The top coat and pigment coats are peeling on the chaise seat and the corner seat. Missing pigment on seat seam on single seat adjacent to chaise. Crack in pigment on the side of the single seat adjacent to corner module. Cleaning test was conducted and the sofa was very clean. The customer is using a approved cleaner  on a regular basis verified by the clean test. During the clean test in the affected areas the pigment coat rubbed off onto the cleaning cloth. As the sofa was very clean with no other damage and has been cleaned on a regular basis by the customer all evidence points to a manufacture issue with the top coat and pigments coats.,Report and quote,2019-01-22 12:39:29,Finalised_technician,Topcoat,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Kelsey Oliffe,AMY BLATCH,2
Port Macquarie,PM,NSW,44786,2017-03-20,John / Cheryll,Walder,jcwalderus@yahoo.com,0438336831,2018-12-05 14:54:03,Alberta 2 seater,2444,57766,156609,customer contacted store advising not happy with repairs done  believes the foam is coming up again,0.00,Glue had not held from my previous repair. The lump had formed again from crease in top layer of form on seat of RHF seat of 2 seater.,Seat taken to workshop for repairs. Foam replaced and extra glue used to secure in place. Seat returned to customer.,2019-01-22 15:40:46,Finalised_technician,Foam,External Force,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Mitchell Demnar,Catherine Sal,2
Cairns,CN,North QLD,45518,2016-12-01,Stephen,Spiegelhauer,ar.proia@gmail.com,0428827472,2018-12-16 17:49:38,ORACLE Corner Lounge Suite with Ottoman - ELEPHANT,4870,50723,361825,3 cushions have material cracking  reason unknownen.,0.00,,,2019-01-22 16:00:57,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Rockhampton,RK,North QLD,45572,2018-03-12,Karen,Wright,tomtrajune@gmail.com,0409630061,2018-12-17 14:03:47,Spartacus 3 seater,4680,51201,332277,The lining that holds foam in had torn causing foam to sink in at the top of lounge. A new mechaism was recently fitted so they might have accidentally got some thing stuck n ripped it then,230.00,We returned to this customer to assess the tear in the fabric under the legrest on this Spartacus 2.5 seater. This is a common issue on these seats. The thin Rayon fabric is very hightly tensioned and if the customer's rest their heel in the indentation between the footrest and the legrest it puts a lot of pressure on this fabric and it tears away. It is so fine that re-stitching this closed is not an option or it would simply happen again,We used a new and stronger fabric on this section and secured it all back into place using a heavy duty upholstery adhesive. We allowed a little more 'give' in the fabric we used. And then heat sealed it around the edges to ensure this holds fast Repairs now completed,2019-01-22 16:20:39,Finalised_technician,Cut/Tear,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Catherine Sal,2
Rockhampton,RK,North QLD,45654,2018-09-01,Roslyn,Zischke,grandlenz@bigpond.com,0409924969,2018-12-18 13:43:30,Mid Century Accent Chair with navy blue fabric,4715,61662,352351,The stiching has let go behind where the button is located. The chair does not get used daily and there is no reason for the sticking to have let go.,290.00,We found the seam surrounding the button on this customer's Accent chair had come undone. Possibly not secured when button was fitted.,We used a single thread / double needle method of repair to ensure maximum strenght and the best finish for this. Repairs completed and customer happy,2019-01-22 16:13:41,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Amie Clutterbuck,2
Moonah,MH,TAS,45661,2018-09-29,John,Usuga,leahmae1975@hotmail.com,0410704606,2018-12-18 14:45:04,Madeline Sofa Bed,7052,60426,440193,The stitching on one of the cushions is coming apart and the backs of the cushions are sagging and losing shape after only 2 months of use.,190.00,On inspection the customer pointed out a broken seam on the lhf seat cushion . It appears that the seam wasn’t finished during manufacturing.  I repaired by hand sewing the seam  The customer also complained that the back cushions seemed underfilled . I found no problem with the backs and they just required dressing/plumping which I did. And backs look and feel good.,Customer was happy with explanation,2019-01-22 09:38:33,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Mitchell Demnar,Amie Clutterbuck,2
Virginia,VI,South QLD,45720,2018-12-18,Chris,Pitman,cpitman007@gmail.com,0415919827,2018-12-19 11:42:48,CRESSIDA 2 Seater,4054,59422,517563,The left hand seat is not operating and has no power supply. There is power to the right hand seat and it is functioning normally. I have no idea what has caused the problem. All seats were functioning on the showroom floor when we purchased it. It was delivered yesterday 18-Dec-18 and did not work when plugged in.,130.00,Front right recliner on 2 seater  was not functioning or lighting up . Cup holder not getting power or responding when touching buttons . Customer advises faulty on arrival,Cup holder removed and replaced with new. Chair now fully functions when buttons actuated and lights up.,2019-01-22 09:56:30,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Mitchell Demnar,Amie Clutterbuck,2
Yamanto,YO,South QLD,45779,2018-06-14,Wayne,Madsen,fredandted@bigpond.com,0431475158,2018-12-20 11:32:17,Lannister 3 Seater,4304,57728,738871,Lounge is falling apart,90.00,Leather has started to crack and pigment is peeling off in 3 different areas of the lounge  this might be caused due to the type of leather used (split hide). To repair this  it will require panel replacement.,Spoke to csc and advised issues and gave an onsite quote. I was advised the quote is denied and customer will receive another outcome. I spoke to the customer and informed them that I was advised to submit a report and quote and Amart will be in contact with an alternative outcome.,2019-01-22 09:14:57,Reselect,Cracking,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,AMY BLATCH,Natalie Saunders,2
Dandenong,DG,VIC,45791,2017-12-26,Nagaraj,Thirugnana Sambandam,nagu143@yahoo.com,0402517668,2018-12-20 14:23:28,SAN MARCO 3 Seater with 2 Inbuilt Electric Recliners.,3977,51129,195188,When I receive this SAN MARCO 1 Seater Electric Recliners. we had seen this issue which i had claim to be purely either bad quality leather or painted on the leather which is peeling off. This is now  happening on the SAN MARCO 3 Seater with 2 Inbuilt Electric Recliners  which again is due to bad leather quality.,90.00,RHF seat cushion peeling approximately size of 20 cent piece. On inspection I did a clean test  the only very minor dirt transfer onto rag. I believe this issue is due to manufacturing as it looks to be a fault in the leather finish itself ( adhesive issue). This issue did not look like your typical body oils issue  it looks to be a primer issue on finished leather  you can also see in this area that has peeled that the colour underneath is grey not black ( completely different colour to finished leather) it possibly looks like leather in this area and possibly throughout sofa has been Recloured in manufacturing process as the underneath looks to be a grey finished leather  not raw hide. Customer has also told me that when receiving lounge suite 12 months ago a single recliner was replaced as this same issue was on recliner legrest on day recieved. Sofa was in very good condition.,This issue can be surface repaired  filled  primed  colour matched and top coated however I will not be able to guarantee repairs due to the fact that this is possibly a manufacturing adhesive issue which may affect my repair in time or this same issue may occur in other areas. Customer was not happy at about receiving any repairs and wants 3 seater replaced. Please contact customer for repairs. I will provide quote for surface repairs ( please note as per  report I cannot guarantee repairs),2019-01-22 15:27:36,Reselect,Peeling,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,AMY BLATCH,Natalie Saunders,2
Port Macquarie,PM,NSW,45851,2017-08-15,CARL,LEEDHAM,carlbojangles@bigpond.com,0411574460,2018-12-21 13:54:40,Millennia 3 seater,2444,579010002,159429,USB not working,130.00,USB port not working,USB port replaced,2019-01-22 17:02:37,Finalised_technician,Cables/Leads (Electric),Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Mitchell Demnar,Natalie Saunders,2
Campbellfield,CF,VIC,45889,2016-01-11,Annette,Chapman,ajbainesptyltd@bigpond.com,0357841232,2018-12-22 11:43:26,San Marco,3658,51131,527360,Hi l have had my lounge suit fixed something is wrong started last night making this weird noise but only when you sit on it and raise and lower the leg piece l have attached a video. The warranty site won’t allow me to add picture to it so wondering if you can forward it on to them please,170.00,The customers complaint was that the recliner was making a noise when opening and closing. My inspection showed that the LH side of the recliner mechnaism was bent. She also pointed out that the next seat accross had loose backrest brackets.,The recliner mechanism was replced onsite and backrest bracket tightened. The cusromer has to go back to work before I had finished and she was concerned about the armrest being on an angle but is is the way the arm is as it follows the curve of the footrest. The arm is fine. It’s possible someone had been sitting on the arm to cause the damage also but I don’t have evidence of this. The same will reoccur if someone sits on the arm.,2019-01-22 09:22:41,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,AMY BLATCH,Natalie Saunders,2
Gepps Cross,GC,SA,45915,2017-11-18,Eleni,Kokorinos,pennylupoibookkeeping@gmail.com,0401622882,2018-12-22 19:48:59,Milenia Electric Recliner,5108,57899,1018511,The chair won’t recline. It looks like the switch is not working.,130.00,Cupholder buttons not working properly on single recliner.,Replaced with new item.,2019-01-22 15:13:52,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Kaitlin Evans,George Mylonas,2
Dandenong,DG,VIC,45953,2018-10-02,Melissa,Collins,mccollins89@icloud.com,0449758473,2018-12-23 19:38:18,Saloon 3 seater with 2 reclining seats,3172,58361,212082,The recliner on the right side has a faulty leaver. When pulling the leaver the recliner does not fold out.,170.00,sofa recliner is in good condition. the LHF recliner is not working. the mechanism is bent and the release lever will not open mechanism.,dismantle release lever and repaired bent mechanism back into shape and now working correctly,2019-01-22 10:29:35,Finalised_technician,Mechanism,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,AMY BLATCH,Kirra Organ,2
Dandenong,DG,VIC,45958,2017-09-21,hassan,bhatti,hassan.shakilbhatti@gmail.com,0428840802,2018-12-23 22:46:53,DANTE 3 Seater Sofa. Upholstered in Linen. (865Hx1980Wx860D) Ready To Assemble,3337,48676,187570,sofa is defoam and foam is just pressed please replace it asap it is under warranty,90.00,The customer directed me to the backrest cushions of the sofas.  The customer was dissatisfied with the flattening of the backrest cushions.    Visually the backrest cushions appeared out of shape and poorly maintained.  The sofas were heavily stained and appeared neglected.    I conducted an internal inspection of the cushions and confirmed that there were no internal failures that had contributed to the perceived issue.  The soft fill fibres had compacted which is likely to have occurred through use.    The level of compaction was typical of what would occur through normal use with pressure being applied to the tops of the backrest cushions.   This resulted in deformation of the cushions.   The pillows required aeration. To help regain their shape.   I do not believe that there is a manufacturing fault with the pillows as opposed to what would occur through normal use.   The customer was also concerned about the pilling that was occurring across the fabric on the sofas.  I conducted,(Report continued) an inspection and confirmed that some pilling was evident.  The polling was not excessive and would not be considered a fault with the fabric.,2019-01-22 16:50:48,Finalised_technician,Filling - Soft Fill,Customer Perception,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Alicia Lahey,LARRY KELLY,2
Rockhampton,RK,North QLD,46005,2012-02-29,Ryan,Schmidt,ryanschmidt89@bigpond.com,0439204809,2018-12-26 10:04:46,KONGO 3 seater + recliner + recliner,4701,44863,240475,The reclining cable has snapped in the single seat recliner. The backrest won't stay clipped down firmly on the 3 seater - it keeps separating from the base.,110.00,We assessed the issues to find... 1. The trigger cable had snapped on their single recliner  2. The LHF backrest on their 3 seater would not connect or click in properly. I took the backrest off and found that it was not locked in correctly.,Trigger removed and replaced with a new one onsite   I removed and refitted the backrest and made sure it was firmly locked into position. Repairs completed,2019-01-22 15:56:14,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Kelsey Oliffe,2
South Morang,SG,VIC,46023,2018-10-28,Joanne,Ludlow,jo.126@bigpond.com,0417870198,2018-12-26 13:53:12,OPTIMUS Electric Recliner,3752,62580,817166,Tne stitching on the footrest has come apart and the foam is now hanging out. This chair has already been replaced once due to an issue with the footrest.,130.00,The customer pointed out that the foam was coming out from under the footrest. The fabeic under the footrest was ok but the zip was broken. The zip was refitted and the foam also refitted,Zip and foam repaired onsite.,2019-01-22 09:58:13,Finalised_technician,Zipper,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,AMY BLATCH,Sharmin Sultana,2
Gepps Cross,GC,SA,46097,2018-06-17,Jake,Schultz,jake.e.schultz@gmail.com,0488181055,2018-12-27 14:31:44,Chaser corner lounge,5453,Cons:6,1038835,The recliner has dropped in the back right corner and I believe the frame is bent because when you’re sitting on it and you go to later back down it’s very hard to push and open up,374.00,Mech has a lot of movement in it and not opening properly.,Replaced with new mech.,2019-01-22 10:48:51,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Mitchell Demnar,Kirra Organ,2
Campbellfield,CF,VIC,46237,2018-05-11,John,Romer,john.romer@hotmail.com,0413755276,2018-12-29 10:31:09,Sparticus Recliner,3764,51200,592656,Recliner part of couch has collapsed,206.00,The single recliner wasn’t working. My inspection showed that the mechanism was  bent on the cable actuator side.,The mechnaism was replced onsite,2019-01-22 15:24:35,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,AMY BLATCH,AMY BLATCH,2
West Gosford,WD,NSW Metro,46433,2018-09-19,Vicki,Lawler,elanve@bigpond.net.au,0421217178,2019-01-01 08:43:50,Ballamy 2 Seater Sofa with built in recliners.,2250,62454,675115,First issue is the recliner on the left hand side (facing the lounge) will not close if you are seated. It will only close  if you get off and bend over and close by pushing with your hands. You can see on the photo that the foot rest is hitting the side wooden panel & blocking it from easily sliding shut. Also on the same seat is a blemish on the top head rest section of 2 marks that are no where else on any of the lounges.,170.00,Customer had reported two separate issues with the 2-seater part of her new lounge  as follows: 1) The footrest wouldn’t click back into the frame  unless done by hand. 2) Small mark on the top of the headrest on the same recliner. On inspection I tested the recliner and found the leg rest actually caught on the timber trim when trying to close normally and the only way up do it was by hand manipulation. The small mark on the headrest is in fact a small scuff that was apparently there at the unpacking stage.,I performed the following work: 1) I removed the recliner from the rails and removed the existing mech. Replaced the entire mech with a new one  tested  OK. I advised the customers to use their heels to close  for ease of use. Both customers tried and comfortably closed the recliner. 2) I used some 1200 grit sandpaper to gently sand of the fuzziness on the scuff  which improved the look of it. However it is still evident  but due to material  there’s nothing else so can do to it.  PLEASE NOTE: Customer not totally satisfied with the scuff  I have reassured her it won’t get any worse  as it’s on top of the headrest on a low-wear area  but she’d appreciate a call back.,2019-01-22 14:48:08,Discount to Keep,Mechanism,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Mitchell Demnar,George Mylonas,2
Braybrook,BK,VIC,46441,2018-10-01,Kimberley,Galea,kimberley_galea@hotmail.com,0407034835,2019-01-01 12:33:50,Optimus 3 seater,3337,62582,111669,A change over was set up on 1/11/18 the replacement lounge is also crumpled  the customer received it on 30/11/18  is requesting a technician to come out to have at look at why it is crumpling,180.00,The customer claimed that the footrest flap of the rh recliner was getting caught when closing.  The customer also claimed that the zipper on the lh side of the footrest continuously kept opening with the foam falling out.   An inspection confirmed that the zipper was open exposing the foam.   I was able to close the zipper.  I tested the motion and the footrest flap did not get caught in all of the motion tests that I conducted.   The zipper did however continue to open.  The tension on the zipper when the leg rest was fully extended caused the zip to open.    The customer was also dissatisfied with the support on the seating areas of the recliners of the sofa.    I conducted a physical inspection of the seating areas of the sofa and confirmed that the support on the recliners was consistent however the support on the centre seat was much firmer.   The customer confirmed that both recliners were used more frequently than the centre seat.     The support on both of the recliners ,(Report continued) while softer was still within normal limits.   An internal inspection confirmed that there were no internal failures that would contribute to the perceived issue.   I believe that the foam has softened through use    The customer continued to reinforce their dissatisfaction with the support on the seating areas.     I continued motion tests on the recliner to see if the footrest flap would get slcaught howevr could not find this fault.     I was able to repair the zipper to prevent it from continuously opening.,2019-01-22 11:59:25,Finalised_technician,Zipper,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,Brenda Stewart,2
Rockhampton,RK,North QLD,46535,2018-11-15,Matt,Pitman,mpindustries@hotmail.com,0400270014,2019-01-02 13:18:56,SAn Marco electric recliner,4715,54733,357871,Rivet in foot rest has let go,300.00,We arrived at this customer's home to find the  single recliner mechanism had lost a rivet from the mechanism joint. We had taken a replacement mechanism with us.,Due to these being heat riveted a repair is not an option so we removed the damaged mechanism and replaced it with a new one from our stock onsite. We replaced all the cable ties so cords are safely out of the way of mech. Tested and all working well. Customer very happy. Repairs completed,2019-01-22 11:06:52,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Catherine Sal,2
Pakenham,PK,VIC,46565,2018-08-19,steve,shaw,melissashaw1968@gmail.com,0401135749,2019-01-02 16:09:17,SENTINAL 3 Seater - Featuring 2 Electric Recliners,3805,62579,810791,USB Port door is jammed and will not open at all  due to the power point protector is jammed inside. (I think) It will only open a few milliliters.  2 Springs underneath the left side of the 3 seater has  popped out  due to faulty products used. As 3 seater is only 4 months old.,240.00,recliner sofa is in very good condtion and no evidence of mistreatment. the LHF recliner the zig zags spring have broken away from retaining clips and the usb power console will not open and is jammed.,repaired the spring and install new retaining clips and repair console power point.,2019-01-22 09:28:19,Finalised_technician,Zig Zag Springs,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,AMY BLATCH,Catherine Sal,2
Midland,MD,WA,46774,2018-12-29,Jason,Forde,fordey87@outlook.com,0450954600,2019-01-04 16:03:20,Oracle corner lounge suite with ottoman,6058,50723,181481,Picked up the couch late yesterday afternoon. Have opened packages today to set up and noticed the stitching on one of the seat cushions is not sewn properly and has come loose  which is at risk of being accidentally pulled and made even worse during normal use.,130.00,Ether top stitch has come lose on the edge of the seat  the top stitching is not lone enough to be anchored on the edge,Repair stitching on seat,2019-01-22 15:09:00,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kaitlin Evans,Rose Tandy,2
Port Macquarie,PM,NSW,46848,2018-06-06,Shene,Regan,neyy_@hotmail.com,0400440954,2019-01-05 13:06:06,Michelin leather corner lounge,2444,53330,168046,Stitching coming undone on ottoman.,180.00,3 top stitching issues: 1. corner of ottoman  2. far LHF seat top stitch - on seat itself 3. 3rd seat from left - on seat itself,All stitching issues repaired.,2019-01-22 15:36:51,Finalised_technician,Stitching,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Mitchell Demnar,Anyssa Chorvat,2
Helensvale,HE,South QLD,46894,2015-09-06,Tiffany,Oliver,tiffany_oliver10@hotmail.com,0402292102,2019-01-05 17:29:07,53330,4123,53330,237634,1 x recliner has leather peeling  1 x consol / drink holder modular has leather peeling  2 x recliners didn’t come with metal covering as displayed in the showroom 1 x recliner cord has become unusable.,220.00,There were three issues with the sofa. 1 broken power cord to recliner. 2 Missing pigment on the top of the console lid and the front of the console. 3 missing pigment on the lhf front panel on the rhf recliner.,New power cord installed. Missing pigment issues repaired.,2019-01-22 12:39:40,Finalised_technician,Peeling,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Kelsey Oliffe,Mitchell Demnar,2
Rockhampton,RK,North QLD,47006,2018-01-07,Alan,Hall,alan.hall1809@gmail.com,0408818812,2019-01-07 13:26:50,Chaser Recliner,4703,510660002,344647,As I said  the Recliner has had the back collapse on two occasions now whilst my wife has been sitting in it. Looks like a screw has come out. (See picture) I can't get the back off the recliner to see any clearer on that side. If this can be sorted asap,180.00,The backrest on one of the single recliners was very wobbly and unstable.  I took the backrest off and found the KD brackets were not only loose  one bracket fell on the floor! The internal T-nut was missing so had to open up the backrest and repair it.,I repaired the backrest with the major issue onsite by fitting a new internal  tnut and refitting the outer bracket and because the other backrest was loose also  I tightened that those KD brackets too.,2019-01-22 17:12:40,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Ann D'Ambrosio,2
Logan Central,LC,South QLD,47116,2018-02-25,Mrs,Howlett,boff54@outlook.com.au,0422102303,2019-01-08 10:16:54,Ashleigh 2 seater sofa,4133,53467,328605,Customer came into store and asked for warranty form to be completed as stitching on Ashleigh is coming undone  Please contact customer by phone NOT EMAIL,160.00,1/. LHF arm rest has a stitching issue at the rear of the arm pad.  2/. Top stitching has failed.,1/. I was able to restitch the top stitching on the rear of the arm pad.  Repairs completed.  Customer very happy with service and repairs.  The lounge is in good condition.,2019-01-22 11:05:12,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Mitchell Demnar,Brenda Stewart,2
Oxley,OX,South QLD,47124,2009-05-16,Ronelle,Bosman,bubbazawi@hotmail.com,,2019-01-08 11:34:05,cadillac 3 seater,6210,37255,211884,Cable snapped to tilt and back of chair does not come all the way up,260.00,Issue 1 3 x trigger cables broken on the 3 seater lounge and single recliner.  Issue 2 lhf backrest on 3 seater not sitting correctly. Inspection determines that the frame on the lhf side has snapped through the middle. The frame seemed dry and brittle which can be expected from a lounge that is nearly 10 years old. Client claimed issue was there for a while but never put claim in. Unknown cause.,Issue 1 all 3 trigger cables have been replaced.  Issue 2 existing framework has been rejoined then reinforced with bracing on both sides of the effected area. This has strengthened the existing framework.,2019-01-22 17:15:44,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Mitchell Demnar,Brenda Stewart,2
Campbellfield,CF,VIC,47142,2016-09-14,Tokay,Kaya,tkaya_84@hotmail.com,0411269096,2019-01-08 13:20:07,RUMPUS,3064,41708,548798,The fabric has started ripping and opening from the seams. Pilling of the fabric has started producing little balls of fabric that look displeasing to the eye. Further to this  the actual structure of the sofa has become weak and feels uncomfortable when seated. The seat has sunk in/collapsed and does not provide support. It also looks disproportionate to the rest of the sofa seats.  I believe this could be due to poor quality of fabric and materials used during the production of the sofa as it has only been 2 years since we purchased the item.  I have more photos as proof however could not upload them due to your electronic form restrictions.,160.00,The customer directed me to the seat cushions of the lounge suite.  On one of the cushions of the sofa bed the top stitching. Thread had come undone.   The bob in thread had broken releasing the top thread.   It is likely that the bobbin thread had broken under the stress of use.  The customer also directed me to the seat connected to the rh side of the chaise section.  The seam holding the side borders of the seat cushion together had broken.  It is likely that the seam was no tied off correctly when sewn.   The customer was also concerned about the support on the seat cushions of the sofa bed.  A physical inspection confirmed that the support on the cushions was soft however consistent with the age of the sofa and regular use. An internal inspection confirmed no failures to the cushions.  It is likely that the foam had softened through use.  The customer was also concerned about the support on the seating area of the chaise section.   A physical inspection confirmed that the support,(Report continued) was soft however within normal limits.  An internal inspection confirmed there were no internal failures that would contribute to the perceived issue.  It is likely that the seating had softened through use.   The customer continued to reinforce their dissatisfaction with the seating support.  The support across the suite was consistent with a lounge suite of this age that had regular use.    I repaired the stitching failures.   No further action was taken.,2019-01-22 12:05:26,Finalised_technician,Stitching,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Catherine Sal,Brenda Stewart,2
Benowa,BE,South QLD,47212,2018-11-04,Ron,Holdway,kbhrdhbudget@bigpond.com,0400474641,2019-01-09 08:47:52,Optimus 3 Seater with 2 Electric Recliners,4213,62582,542500,Recliner is making creaking  stretching fabric type noises  exploded underneath  foam now exposed and zipper busted.  Please note that all recliners  including the 2 single recliner chairs are also intermittently making that same creaking  stretching sound too.,0.00,,,2019-01-22 11:37:27,Changeover,,,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,,2
Rockhampton,RK,North QLD,47286,2017-10-04,Gabe,Graham,gabe_rose87@yahoo.com.au,0448545986,2019-01-09 18:34:35,Alberta corner suite with chase ( black),4716,57875,340064,The centre recliner chair - recline cord has snapped and chair cannot recline anymore,240.00,The recliner cable on the centre seat had snapped and was non functional,We removed the damaged one and fitted a new replacement trigger. We changed the angle to be better in line with pulling it from a seated position so that hopefully it will put less wear and tear on the cable in future. Tested and working well.  Repairs completed,2019-01-22 16:29:04,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Kelsey Oliffe,2
Prospect,PT,NSW Metro,47334,2018-10-19,Donna,Carlino,donna471151@gmail.com,0413247438,2019-01-10 11:15:57,Saloon Corner Lounge,2145,59022,471151,the stitching has come undone,240.00,The backrest of the seating position adjacent to the LHF seat of customer’s corner sofa has a detached fly. This is a manufacturing issue that I believe can be repaired. Unfortunately when I stripped the upholstery off the frame do the backrest I found the material used to creat a seam on the backrest cushion is dust cover material. When stitched this material is a week spit as the needle creates a line of holes. Therefore the seam will fail with not allot of stress put on it.,The backrests upholstery was removed in an effort to facilitate the repair on the backrest off site. Unfortunately the backrest can not be repaired economically. I called customer service to discuss what I’d found when I stripped the backrest of its upholstery.,2019-01-22 14:55:29,Finalised_technician,Flys,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Mitchell Demnar,Kaitlin Evans,2
Rockhampton,RK,North QLD,47376,2018-05-05,Simone,Bell,simoneandstephenbell03@gmail.com,0418723000,2019-01-10 15:40:56,ORACLE Corner Lounge Suite with Ottoman,4680,50723,349628,The stitching on the the corner of the Ottoman has come undone.  The stitching has been getting looser over the last couple of weeks to the point where the cotton has broken.  We do not know how this has happened.,210.00,The top stitching on the corner of this ottoman had some how come undone. The tension appeared to be incorrect in the machining of the stitching line,In order to repair  we had to tie off and repair all 4 loose ends before we could create a new top stitch and loop stitch.,2019-01-22 15:52:26,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Mitchell Demnar,Kaitlin Evans,2
Cockburn,CB,WA,47394,2014-04-28,ashley,burns,burnsy68@bigpond.net.au,0488293746,2019-01-10 18:19:29,comfy 3 seater corner chaise with sofa bed,6174,49563,158568,inside feet have broken and snapped and caused the main back panel to snap as well,240.00,Back foot on sofa bed section is wobbly. Inspection determines that the wood frame block that the footrest is attached to has dislodged and come loose. Due to this the footrest is not secure.,Gained access to the frame by removing dust cover and covering. Fastened the loose block with 4 screws. This has secured the support block and minimised movement. Coverings reattached and footrest reattached. Issue resolved,2019-01-22 10:16:15,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Mitchell Demnar,Rose Tandy,2
Toowoomba,TW,South QLD,47452,2018-07-29,Makaye,Burraston,pud-92@hotmail.com,0428737851,2019-01-11 13:08:01,SAN Marco electric Recliner,4350,54733,377348,sitting in the chair    pushed the button to recline the chair  heard a crack sound  notice that the left side of the chair sagged down. When looking at the back of the chair we noticed that one side was intact (circled in red) and the other side’s ply wood has snapped and shifted (circled white),200.00,P.o.no. 070-3017754 On single recliner the backrest  frame on l.h.f side  has snapped  looks to me like poor quality plywood is to blame  as it was delaminating. Rang service centre to get onsite quote approved.,Repaired backrest frame using steel mending plates  screws and bolts. To strengthen and reinforce the poor quality plywood used on this section of frame.,2019-01-22 10:11:54,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Mitchell Demnar,Anyssa Chorvat,2
Helensvale,HE,South QLD,47462,2017-05-27,Robert,Bell,bellybob@gmail.com,0439300660,2019-01-11 14:23:36,Conrad corner chaise,4271,49971,394541,The top and sides of the material is splitting at the seams. Reason  poor quality or workmanship?,0.00,,,2019-01-22 17:12:09,Discount to Keep,,,,,,,Ash Monaghan,,3
Frankston,FN,VIC,47466,2019-01-08,BEN,POBJIE,pobjie.ben@gmail.com,0432743877,2019-01-11 14:46:23,SPARTACUS 6 Seater Corner Suite,3977,51203,851098,Customer received their new suite earlier in the week and one recliner has stopped working. When you pull the lever there is no tension and nothing happens (I believe the cable has snapped or the end of the cable has popped out of the mech).,90.00,RHF recliner will not operate  this is due to release lever missing arm on mech when trigger if pulled. Please note this is not a trigger issue. Issue is with mechanism itself and faulty with length of drive bar slightly to long causing release leaver to miss arm of mech to activate. 2 seater in excellent condition only just received.,I will need to order new mech with all bars ( complete mech ) then go back to install. Customer was not happy about having repairs done or having to wait for parts to are for repairs as sofa is only 1 week old and has not worked since recieved. Please contact customer to resolve. I will provide quote.,2019-01-22 09:32:55,Changeover,Mechanism,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,AARON ,DAVOLA,AMY BLATCH,Ash Monaghan,2
Oxley,OX,South QLD,47517,2013-10-27,Debbie,Worth,debbieworth@bigpond.com,0417138231,2019-01-12 11:05:42,Queue recliner,4226,37311,296201,I have attached my receipt and some photo of two of my recliner we purchased  back in October 2013.  Both the chairs recliner mechanism does not work therefore they do not,130.00,2 x single recliners not opening when handle pulled,Replaced 2 x broken trigger cables. Tested and worked. Mechs were a bit stiff as customer stated they had not been used for a long time,2019-01-22 15:50:25,Finalised_technician,Trigger/Cable,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Mitchell Demnar,David Hasted,2
Dandenong,DG,VIC,47622,2018-12-29,PAULINE,WALLES,paulinew1961@gmail.com,0435376019,2019-01-14 08:54:46,Alfred corner lounge,3976,62316,216676,cannot get back on,170.00,this suite is in new condition. the 3s chase the legs were not installed cm claims there was no instruction to say they where in the unit and that unit was in bubble wrap no instructions. cm then had adjusted the adjoining connector so they would lock in together but in the process the tnuts and screws are missing.,install legs on chaise and reinstall the connectors on the other unit which i had to supply the tnuts  and screw. Unit now is setup correctly.,2019-01-22 09:59:04,Finalised_technician,Legs,Transport,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,AMY BLATCH,Catherine Sal,2
MacGregor,MG,South QLD,47713,2016-09-09,Stephen,Howard,stevehoward7@hotmail.com,0410295421,2019-01-14 14:29:11,SAN MARCO 3 Seater with 2 Inbuilt Recliners,4122,51129,303171,The electric recliner on the left of the sofa as you look at it from the front  (see images) doesn't work'. it is stuck half way and the motor isn't working.,150.00,The control cable on the lhf recliner had been jammed in the mech with the result the cable was shorting out and the motor was not working.,New set control buttons installed. Replacement van stock ordered from the warehouse.,2019-01-22 11:54:27,Finalised_technician,Trigger Button (Electric),Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Mitchell Demnar,Rose Tandy,2
Casula,CL,NSW Metro,47787,2018-10-10,Melanie,Baden,melaniebaden@hotmail.com,0416022600,2019-01-15 10:54:56,Brigette 3 seater sofa,2160,63387,814909,I loose thread that came undone,160.00,On inspection  the customer complaint that one broken seam on the 3S and some pulled threads on the back and under of the 2nd 3S. She also complaint that some other seams were loose or on the way of opening up. Further inspection  those pulled threads were spare and loose threads. Cut them off for the customer and stitched back the broken seam.  I'd advised the customer that the other seams were not broken or undone yet. If there is any warranty issue  please contact ACS.,Job completed.,2019-01-22 10:06:22,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Mitchell Demnar,Tianye Zhang,2
Cannington,CT,WA,47793,2018-10-28,Marie,Arntzen,kindybear@gmail.com,0430444394,2019-01-15 11:45:47,Elisha 3 seater,6108,62303,514057,***********lodged on behalf of customer - csc -  stitching is coming apart,160.00,The stitching has come loose on the left-hand facing seat,The affected area was handstitched two needles four thread,2019-01-22 15:06:38,Finalised_technician,Stitching,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kaitlin Evans,George Mylonas,2
Logan Central,LC,South QLD,48010,2018-12-20,Fabienne,Alcaide,falcaide70@hotmail.com,0412943686,2019-01-17 15:58:46,Rowan recliner,4114,58749,337182,The back of the recliner moves a lot it's pretty bad.  The bottom were feet go has a space on one side and rubs on the other side this has been like that from day 1 I have  been away on holiday. Thanks,0.00,,,2019-01-22 10:42:04,Changeover,,,,,,,Kaitlin Evans,,3
Logan Central,LC,South QLD,48049,2018-11-05,Bassan,Butros,noemail336907@gmail.com,0405523202,2019-01-18 10:24:20,San Marco Corner Lounge,4133,57775,336907,customer came into store  couldn't complete warranty assessment form on own  electrics on lounge are not working  customer would like tech to assess and fix. please contact customer by phone,0.00,,,2019-01-22 16:46:53,Finalised_no_technician,,,,,,,Brenda Stewart,,3
Yamanto,YO,South QLD,48079,2016-05-10,Trinette,Marchant,trinette.m@live.com.au,0447145435,2019-01-18 12:54:26,Spartacus recliner,4305,51200,712566,I have 2 recliners. Both have a hole where the stitching has come undone. One recliner has slumped on one side so it’s uneven to sit on.,0.00,,,2019-01-22 13:43:26,Discount to Keep,,,,,,,Vaishnavi Ravichandran,,3
Gepps Cross,GC,SA,48083,2016-06-09,Anna,Ujvari,annaujvari@hotmail.com,0437912101,2019-01-18 13:08:22,CONRAD Corner Chaise,5085,49971,985250,The leather has started to split/rip at the seams. The furniture has been well looks after and has been kept in an animal free household since purchase. The leather appears stretched and torn in multiple places.,0.00,,,2019-01-22 08:50:35,Discount to Keep,,,,,,,Kaitlin Evans,,3
Oxley,OX,South QLD,48121,2018-09-14,Komal,karkra,komalkarkra@gmail.com,0424929933,2019-01-18 19:46:14,KENSINGTON Recliner. Easy to Clean Covering. (1020Hx890Wx950D) Ready To Assemble (Ctns:1) - BLACK,4300,51950,449727,The skin of the all the recliners sofas and 3 seater is peeling off.,0.00,,,2019-01-22 15:42:09,Changeover,,,,,,,Rose Tandy,,3
Virginia,VI,South QLD,48129,2014-10-26,Steven,Ballantine,forsyth78@bigpond.com,0434072738,2019-01-19 08:53:13,Easton 3 Seater,4019,50696,397272,The foam on one side of the lounge (one of the recliners) has badly worn. Some of it has already been repaired under a previous warenty claim  but other sections of form have now also worn (plus the section previously repaired). When you sit in this section it feels like the springs have also stretched as you sink down into the lounge.,0.00,,,2019-01-22 15:34:24,Discount to Keep,,,,,,,Angela Hyde,,3
Morayfield,MF,South QLD,48144,2013-06-16,Amanda,Walters,Morayfield898842@noemail.com.au,0409067625,2019-01-19 12:01:59,Smartcoil Advance Zen Plush King Mattress,4503,480420001,898842,both sides of mattress feel like they are sunken and the middle still feels okay but feels like they have to roll up a hill to get comfortable.,0.00,,,2019-01-22 12:37:12,Finalised_no_technician,,,,,,,Brenda Stewart,,3
Gepps Cross,GC,SA,48164,2017-11-24,Chandni,Patel,patelchandni522@yahoo.com,0450719080,2019-01-19 13:51:06,IRIS Click Clack Sofa Bed,5083,48667,1023390,Hi There  Can you please look in above inquiry as we are having bit of issues and we are not much comfortable to sit on the sofa bed which we purchase.  In both edges foam has been compressed and when we sit on corners feels like we are sitting on wood not sofa as all foam is pressed inside.   So we have to only sue center 2 seats and as we have frequently using center part they have started getting ripped off  stitching have started coming off.   Even on back of sofa corner leather is so tight so it has started getting holes.   Please help me in above issues. Please find attached pics.  Regards Bhavin,0.00,,,2019-01-22 11:00:18,Discount to Keep,,,,,,,Kaitlin Evans,,3
Hoppers Crossing,HG,VIC,48201,2018-06-03,Lei,Moenoa,easylei@bigpond.net.au,0407280437,2019-01-20 10:11:58,Jefferson Winged Accent Chair.,3030,61270,85252,Back leg on right of chair came loose.  Cannot be screwed back as thread is faulty,0.00,,,2019-01-22 15:23:32,Changeover,,,,,,,Catherine Sal,,3
Cannington,CT,WA,48211,2018-09-01,Amanda,Charnock,amandacharnock@gmail.com,0448119804,2019-01-20 12:10:49,Loras 3 seater sofa,6100,61126,514586,The material has now become loose and is crumpling  the cushions have lost their cushioning and are not maintaining their shape properly  in addition the cushions continually slide out from underneath the person and have to be pushed back into place. This has led to a person actually falling and hitting the floor whilst trying to sit.  There is a large gap between the seating cushions on the two seater that was not present when new.  The quality of the product is extremely poor and both of the lounges are now getting to a state where they are no longer fit for purpose.,0.00,,,2019-01-22 13:29:05,Reselect,,,,,,,Kaitlin Evans,,3
Tweed Heads,TH,NSW,48264,2018-09-04,Lucy,Barron,l.rose2@hotmail.com,0451030195,2019-01-21 09:01:55,Abby,4225,61618,257563,The fabric along the middle of each seat cushion is pulling away from the seam. In one area it has pulled completely away and left a gaping hole. This is right in the middle of the couch so in plain sight. The seam is clearly faulty as I am the only one living here/the only one using the couch and it is only sat on. I have owned the couch for a matter of months and have also been traveling for work at lot so I have no idea what has caused this. My only guess is that it is a faulty seam. Please advise asap on how we proceed with this as I would like it sorted before it gets any worse. I would prefer for this to be taken away and a store credit given so I can choose a different style that won't have this issue. Happy to pay more for better quality.  Please let me know asap. Thank you.,0.00,,,2019-01-22 10:28:10,Reselect,,,,,,,Brenda Stewart,,3
Capalaba,CA,South QLD,48271,2018-04-16,Colleen,O’loughlin,jdcloloughlin@bigpond.com,0428119192,2019-01-21 10:17:59,Ashleigh,4165,53461,420638,When reclined the wood in the right arm is broken/soft,0.00,,,2019-01-22 15:03:45,Changeover,,,,,,,Mahnaz Reza,,3
Auburn,AN,NSW Metro,48280,2015-06-25,SWATI,JOSHI,swh.joshi@gmail.com,0425624445,2019-01-21 11:37:33,YUKON,2770,43903,844410,Centre rail is broken from middle. Could you please advise better solution.,0.00,,,2019-01-22 09:38:11,Finalised_no_technician,,,,,,,Brenda Stewart,,3
Maroochydore,MR,South QLD,48290,2017-12-06,Myra,Lindsay,mmlindsay2@gmail.com,0415271496,2019-01-21 12:24:57,Saloon Recliner,4555,58360,806752,lt is a bit hard to see in the photos.  The foam in the right hand side of the arm rest is collapsing. All the rest of the chairs are fine.,0.00,,,2019-01-22 16:13:20,Discount to Keep,,,,,,,Natasha Smith,,3
Coffs Harbour,CH,NSW,48292,2018-12-10,Brett,Hay,bretthay25@gmail.com,0437063221,2019-01-21 12:37:00,Marbella Outdoor Lounge Setting,2450,62598,244111,Removed covers to clean and internal foam falling apart. Also foam not sufficient. Feels like you're sitting on the frame. Apologies for not having 4 clear photos.,0.00,,,2019-01-22 09:59:31,Finalised_no_technician,,,,,,,Brenda Stewart,,3
