CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Oxley,OX,South QLD,139920,26-07-2021 00:00:00,Melissa,Bradley,airborne007@ymail.com,0422028196,28-12-2021 09:59:17,GREY - KIPTON - 2 Seater with Console,4078,694640001,518667,The usb charger not working properly. Not charging or lighting up. Lights under the couch only work when USB is not plugged in.,180.00,The usb charger not working properly. Not charging or lighting up. Lights under the couch only work when USB is not plugged in.,On inspection customer showed me that the console USB charging ports of their lounge have stopped working. On further inspection I found that everything was plugged in correctly but the ports have just stopped working. If this was to be fixed can the manufacturer please supply a replacement Double USB port for this console lid WORK COMPLETED 24.03.22 On inspection customer showed me that the usb ports are not working  I have replaced them as per quote and they are working as normal. Customer is happy,27-03-2022 09:41:27,Finalised_technician,Cables/Leads (Electric),Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Tyler Dwyer,Troy Baldwin,
CSC,Beenleigh,BL,South QLD,140222,10-11-2019 00:00:00,Barbara,Brown,Barbw_coruba@yahoo.com.au,0404240477,31-12-2021 18:12:04,DARK GREY - SPARTACUS - Recliner,4207,512000004,132120,The leg recliner part was stuck out wouldn't retract it appears the screws holding the frame under the chair had fallen out we were unaware of this and I believe this has then caused extra stress on the frame to snap.,500.00,Multiple other issues.  1st R 1. Rhf f/rest extension snapped due to weak steel and uneven distribution of force when closing the recliner.  2. Legroll torn in several areas due to no overlocking.  - after repairs  cm checked the other recliner and found additional issues.  2nd R 3. Mechanism worn excessively causing base of arms to catch of the front base rail. 4. Leg roll torn on lhf side due to no overlocking.   Apart from the above issues  suite in very good condition,Quote: - CF  QR - CF 1. M2. Install new mec supplied by Amart.  2. Lr1. Repair multiple stitching issues across the leg roll. 3. M2. Install new mec supplied by Amart.  4. Lr1. Repair stitching issues across the leg roll.  Item 1 completed.  23/3/22 Completed approved repairs to 2nd R. All approved repairs are complete.,27-03-2022 14:29:20,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Thomas Meiklejohn,Vaishnavi Ravichandran,
CSC,O'Connor,OR,WA,141573,04-11-2021 00:00:00,Barbara,Morgan,superbarbm@yahoo.com.au,0403160357,15-01-2022 16:27:25,BEIGE - LANNISTER - Leather Electric Recliner,6153,577240002,170208,The electrical mechanism  does not work so will not recline or lift the foot rest.,190.00,Customers recliner stopped working,Tested and found transformer faulty  Ordered transformer and made new appointment and fitted  tested works fine now,27-03-2022 11:03:31,Finalised_technician,Transformer,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Tyler Dwyer,Catherine Sal,
CSC,Oxley,OX,South QLD,141907,02-12-2018 00:00:00,Nina,Kelly,nina.kelly@brisbane.qld.gov.au,0438997333,19-01-2022 14:02:19,BLACK - MICHELIN - 2 Seater with Electric Recliners and Console,4077,610990001,461075,When trying to recline the chair it does not extend properly - there is a fault with the electrical mechanism and it requires fixing.  No idea what has caused this internal issue - we just sit on the chair and press the button and now it is not working properly.,170.00,When trying to recline the chair it does not extend properly - there is a fault with the electrical mechanism and it requires fixing. No idea what has caused this internal issue - we just sit on the chair and press the button and now it is not working properly.,On inspection customer showed me that the lhf recliner is not opening  on further inspection I found that the mechanism is bent and catching on the timber frame. I have replaced the mechanism and the seat works as normal  customer is happy.,27-03-2022 09:40:19,Finalised_technician,Mechanism,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Thomas Meiklejohn,Jessica Kyle,
CSC,Rockhampton,RK,North QLD,143145,22-12-2019 00:00:00,Sam,Conway,chrisnsam16@live.com.au,0423360937,03-02-2022 14:04:53,LIGHT GREY - SPARTACUS - Corner Lounge,4701,512030003,374246,The device that retracts the foot rest has broken. The footrests are always closed when not in use with no direct weight on the foot rests.,200.00,Attended to repair due to the c/m's concerns with the ‘Spartacus’ Cnr lounge. The customer stated: The LHF recliner on the 2x seater lounge with console has broken underneath & the recliner foot rest cannot be pushed back in. Assessment: LHF Recliner: Found to be leaning to the LHF side. The foot rest could not be retracted due to the broken foot rest arm on the recliner mechanism (as pictured),Repair: The recliner was turned over to gain access underneath to detach the existing failed recliner mechanism in order to assemble & install the new mechanism. The mechanism was installed & secured. The recliner was repositioned back to into place. The reclining functions were checked & the recliner is now functioning & in alignment. The c/m was not home at the time of the completion of the repairs.,27-03-2022 10:56:38,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Tyler Dwyer,Gaganjot Chhina,
CSC,Maroochydore,MR,South QLD,143478,10-01-2022 00:00:00,lyn,knarston,lyn@lkcandles.com,0439624688,07-02-2022 18:58:49,BLACK - MARISSA - 2 Seater Sofa,4511,548480001,876886,Leather shouldn't indent like the pic - it went like this the first night I sat in it.  Have no idea of the cause,90.00,Checked the lounge - The LF seat of the 2 seater has leather which has stretched rather than pulled. Some puddling evident on other parts of the lounge but they are performing normally and are just showing a slight puddle in the leather. This one seat is a definite stretch beyond what would be normal and will never return to smooth. Lounge is only 2 months old.,Cannot repair would need to replace the leather in the seat top. Store to action.,27-03-2022 11:13:28,Finalised_technician,Indentation,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Tyler Dwyer,Victor Ip,
CSC,Penrith,PH,NSW Metro,144183,26-12-2017 00:00:00,SILVA,DON,udsksilva@yahoo.com.au,0430549874,16-02-2022 15:46:47,BLACK - MICHELIN - Leather Corner Lounge,2765,533300001,1017349,Dear. Sir/Madam   I am writing to address an issue with one of the recliners chairs I bought with the Michelin Leather Corner Lounge. The right recliner chair (button controls on the right) has stopped working properly  as the recliner is not lifting all the way and making weird sounds.  Hence  we have stopped using the chair to prevent any further damage.    Please contact me soon concerning this problem.    Item code: 53330    Mobile Phone: 0430549874    Thank you  Silva Don,170.00,- Attended customers residence to replace mechanism. - Upon inspection found LHF mechanism was bent. - Likely Cause - Manufacturing - Lounge was in dirty condition.,- Replaced mechanism.,27-03-2022 13:07:44,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Thomas Meiklejohn,Tyler Dwyer,
CSC,North Lakes,NS,South QLD,144692,17-11-2021 00:00:00,Craig,Dobson,cldobson@bigpond.com,0414533488,22-02-2022 15:49:09,CHARCOAL - MADDEN - Corner Lounge with Console and 2 Inbuilt Recliners,4500,700120001,288415,Photo one won’t open   photo two won’t close properly,90.00,Photo one won’t open   photo two won’t close properly,On arrival customer showed me that the lhf recliner on one lounge won’t open and the rhf recliner on the other lounge will not close.  On further inspection I found that there are no issues with either lounge. I found that the lhf recliner opened and closed correctly and that the rhf recliner closed without any problems as well. I have sprayed the mechanisms as they are tight from being new. I have explained to the customer that they will soften up over time as they use the lounges.,27-03-2022 09:33:22,Finalised_technician,No defect,No Defect,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,Tyler Dwyer,Kesaia Tavake,
CSC,Benowa,BE,South QLD,144744,19-02-2022 00:00:00,Margaret,McGrath,danmarg6@gmail.com,0455065630,23-02-2022 10:36:31,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 2 Seater Sofa with Console and 2 Inbuilt Ele,4214,693180001,607194,The lights on the chair stay on and can't be turned off. If i press the silver button it goes from low beam to high beam. I have tried pushing the button many times and also holding the button The only way to turn the lights off is to cut the power to that part of the chair.,190.00,1) the console lights are remaining on when the power is switched on and will not turn off using buttons on the control panel. The customer has advised that when the lounge was delivered it was missing the cable for the centre console. The store arranged for a the cable/transformer to be sent to the customer. They were sent a standard 29v transformer and lead. I have since been into the Helensvale store and found that this is the incorrect cable/transformer  This should have a lead with 12v transformer permanently attached to it.  I will need to order the correct cable for this job.,Incorrect parts sent directly to customer.  Second visit 24/3/22 1) replaced previously supplied transformer with the correct voltage transformer and cable. Lights are now working as they should with no other issues at time.,27-03-2022 10:06:07,Finalised_technician,Cables/Leads (Electric),Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Tyler Dwyer,Angela Hyde,
CSC,Mandurah,MN,WA,146446,25-01-2022 00:00:00,Gelnnis,Johnson,glenisjohnson@bigpond.com,0408701646,16-03-2022 14:49:27,LIGHT GREY - DOMINIQUE - 2 Seat Sofa,6210,703480001,138359,cm called the legs to the couch has been assembled the wrong way cm is 85 years old and is not able to adjust legs   drivers have assembled the legs inward they should be pointing outwards,130.00,Delivery team that assembled the lounge have attached the legs on the lounge pointing inwards. Customer elderly and was unable to resolve herself. No other usage with lounge,4 legs on 2 seater have been attached correctly.  Issue resolved,27-03-2022 12:53:50,Finalised_technician,Legs,Transport,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Thomas Meiklejohn,Vaishnavi Ravichandran,
CSC,Benowa,BE,South QLD,146627,13-06-2017 00:00:00,Leigha,Kwan,leigha.d.grant@gmail.com,0410540337,18-03-2022 18:00:13,BLACK - MILLENNIA - 3 Seater Sofa,4208,579010001,504234,the electric recliner on the left side of the couch aren't working  however  the electrics on the right-hand side are working fine. I'm unsure what could have caused the issue as we used the couch this morning have gone out and returned and it isn't working.,130.00,The right hand recliner no longer functions. Upon inspection it has been found that the left hand cupholder no longer has power.,I have replaced the left hand cupholder and all is functioning as intended. Recliner now functions.,27-03-2022 13:21:28,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Coomera PTY LTD,THE LEATHER DOCTOR,Bernadette,Wright,Thomas Meiklejohn,Tyler Dwyer,
CSC,Fyshwick,FK,ACT,146997,26-06-2020 00:00:00,Sheree,Tottenham,Tershe@bigpond.net.au,0417664650,23-03-2022 12:20:13,GREY - STAYOVER - Click Clack Sofa Bed,2906,556890001,5469700,Spring has broken and protruded through fabric. It also feels like spring is broken in another location but has not protruded. I don’t know why it broke. I have added 2x zeros to sales docket number because it won’t accept a 5 digit number.,0.00,,,27-03-2022 11:53:00,Hardgoods,,,,,,,Tyler Dwyer,,
CSC,Townsville,TV,North QLD,147077,12-02-2022 00:00:00,RAM,VEERAM,ram.veeram@gmail.com,0452511819,24-03-2022 13:28:03,CHOCOLATE - LANTANA  - Buffet,4814,719110001,428382,The back panel of the buffet where one of the legs are  has cracked open and caused part of the panel and the legs to be pushed inwards slightly. The damage was already caused before the customer had opened the box.,0.00,,,27-03-2022 09:55:49,Hardgoods,,,,,,,Tyler Dwyer,,
CSC,Oxley,OX,South QLD,147117,20-02-2020 00:00:00,Patrick and Melissa,Malycha,Patrick.melissa09@yahoo.com,0418457253,24-03-2022 20:35:04,WHITE - CAPTAIN JACK - Single Bed,4209,552110001,490029,Bed has broken at a join area.,0.00,,,27-03-2022 14:24:44,Hardgoods,,,,,,,Thomas Meiklejohn,,
