STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE,
Morayfield,MF,South QLD,33145,2018-01-13,TERRY,KRAUSE,989105@noemail.com,0407638432,2018-06-07 14:45:04 ,CRESSIDA 3 SEATER,4510,59423,989105,customer came in to store advising she was unable to complete warranty claim on her own  entered on her behalf - customer has advised that the right hand side of the 3 seater is making a clunking noise when recliner and that the electrics are not working on other parts of item,240.0000,Customer is complaining about 3x electric recliner mechanisms making a clunking sound when using it. The clunking sound is not consistent throughout the recliners that the customer is complaining about. The clunking and catching mech is only on the LHF recliner on 3str lounge.,Customer's grand daughter was present during tech visit and she gave a full account on how her grand parents were using the lounge contributing to the cause of the wear and tear on the mechanism and seated areas. Called CSC to explain result of the visit to this customer's house. Customer lies across the lounge while the footrest is out causing uneven pressure on the mech arms causing the arms on the mech to bend and become uneven  making the footrest catch and clunk when reclined.  Sat on all the recliner in question and test out the recliner to hear the clunking and catching sounds that the customer was complaining about  but  found on 1 recliner with catching and clunking issues. Other 2 recliner's were fine during inspection. Need to order mech to repair clunking issues RHF mech was replaced with new,2018-07-23 17:54:17 ,Finalised,Mechanism,Customer,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Yvonne McCauley,George Mylonas,2,
Oxley,OX,South QLD,33310,2017-10-07,KIRBY,FURZE,kirbyfurze@live.com.au,0416152148,2018-06-10 14:52:35 ,Cressida 3 seater buckskin,4306,59423,428735,- The two recliner seats are now sitting lower than the middle section - The foot component of the recliners doesn't always close getting jammed.  - One of the recline buttons intermittently stops working all together.  - The lights on some of the buttons aren't working and sometimes flicker,280.0000,Area of concern/ damage	 Lhf cup holder  Possible cause of damage	 Faulty buttons  Condition of lounge	 Ok Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing,On inspection customer showed me that the lhf cup holder buttons are not working correctly I have replaced the lhf cup holder and now it is working correctly  customer also mentioned that the rhf recliner is dropped. On further inspection I found that the front of the foot rest section is hitting on the rail when reclining causeing it to catch . The mechanism is bent causing it to catch on the bottom rail. In order to fix this issue amart will need to supply a new mechanism so I can come back out to fix it please.  23/7 On inspection customer showed me that the rhf recliners mechanism is banging on the bottom of the frame  I have replaced the mechanism as per quote customer is happy.,2018-07-24 15:35:04 ,Finalised,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Yvonne McCauley,2,
Mackay,MK,North QLD,33525,2015-11-15,Olivia,Pehi,olinbrons@hotmail.com,0412131786,2018-06-13 15:30:34 ,CHASER Corner Lounge,4740,52749,305475,I am unsure of what is wrong or what has caused it but it is significantly higher than the rest of the seats  it makes a clanking sound when reclines and closes and also feels like there may be a spring out of place as we can feel it through the material. Also the backs of the 2 end seats have come loose a lot lately. Also squeaks when sat on and you get off.,350.0000,LHF recliner: The chair has dropped and as a result the foot rail bar is now cutting into the arm rest and making a noise. The customer is also concerned with the seat cushion as the springs can be felt. These issues are related to a faulty mechanism and pocket springs.,To repair  we have replaced both the mechanism and pocket spring cell. This has rectified the issues the customer had. Repairs are complete.,2018-07-23 20:10:15 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Yvonne McCauley,Janice Infante,2,
Virginia,VI,South QLD,34122,2018-06-20,PETER,GRAHAM,No_email_peter@graham.com.au,0406536690,2018-06-22 17:46:43 ,Giavanna corner,4507,61171,502968,Needing a hardware / feet kit (not under d/c) Also connectors between lounges are not aligned correctly,130.0000,Customer received new lounge with only a few of the legs. Unable to determine the cause of this but the customer indicated that he had looked everywhere to try to locate the other legs but was unable to do so. Extra legs for the lounge was not found underneath normal place where the legs are located.  Lounge isn’t clipped together properly due to the customer placing other legs of which he purchased from the local hardware store.,Received extra legs via mail. Replaced legs on the lounge suite. Reattached the whole lounge together. Customer was happy with in result as the lounge now lines up con joining sections.,2018-07-23 16:33:22 ,Finalised,Legs,Customer Perception,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Yvonne McCauley,Natalie Mitchell,2,
Mackay,MK,North QLD,34206,2017-09-23,Jason,Womal,jwomal@bigpond.com,0427173014,2018-06-24 13:09:54 ,Cressida Lounge,4741,59423,342180,Lounge will not retract when reclined. Partner utilised buttons supplied to use recliner now the the "Home" button or "Close" button will not return lounge to original position.    I do not know what caused this to happen. I am assuming electrical fault in the control panel,70.0000,See notes,See notes,2018-07-23 19:47:28 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Yvonne McCauley,Jamie Pavlic,2,
Cannington,CT,WA,34659,2015-02-17,tony,Green,tonygreen81@hotmail.com,0447901457,2018-06-30 16:50:32 ,montaro corner lounge,6112,48516,442759,recliner cable damaged,110.0000,Trigger cable on RHF recliner broke,Trigger cable on RHF recliner replaced,2018-07-23 21:50:54 ,Finalised,Trigger/Cable,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Yvonne McCauley,Janice Infante,2,
Townsville,TV,North QLD,34700,2016-01-28,Jeffrey,O'Connor,jeff.oconnor@hotmail.com,0400835318,2018-07-01 15:37:10 ,SAN Marco corner lounge,4810,51131,308970,Rear bottom support frame has come apart from its nails and collapsed  Unsure what has caused this,240.0000,1. Chaise unit is leaning to the LHS. Rear timber support that the feet are connected to has given-way causing a collapse. Timber has torn throught the dustcover.  Design  construction/materials issue.,1. Timber rail removed and protruding staples removed. Timber support re-installed - glued and screwed. Metal brackets installed for additional strength. Damaged dustcover removed and new one installed.  Customer instructed not to use chaise until the next day.  CF + R/Q + INT1 + INT3 = 240,2018-07-23 19:29:29 ,Finalised,Frame,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Yvonne McCauley,Anyssa Chorvat,2,
Gepps Cross,GC,SA,34770,2017-12-19,Lance,Field,field.lance@yahoo.com.au,0419825067,2018-07-02 14:39:05 ,Millennia 3 seater,5096,57901,1025597,seat started clunking when reclining and putting back upright  would lean to one side  found nut under seat but not sure where it came from,170.0000,Mech on the RHF seat clunking. couldn't see anything obviously wrong with the mech but replacing it has fixed the issue.,replaced with new item.,2018-07-23 17:47:39 ,Finalised,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Yvonne McCauley,George Mylonas,2,
Oxley,OX,South QLD,34791,2016-03-28,Frederick,MORCUS,frederickmorcus@bigpond.com,0413519957,2018-07-02 18:47:30 ,Rocco corner lounge with 2 inbuilt recliners upholstered in 100% leather,4300,51127,388200,Poor quality stiching starting to come undone Leather - Wearing away too fast Before warranted time frame,280.0000,Area of concern/ damage	 Lhf seat next to corner seat  Possible cause of damage	 Stitching Condition of lounge	 Good Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing On inspection customer showed me that the stitching has came undone on the lhf seat next to corner seat  I have hand stitched it back up. The customer also mentioned that the top coat pigment has came off on the rhf knee roll and the lhf seat next to corner seat. I have done a spot test and it was clean  I believe that this is from general wear and tear. This can be fixed be re pigmenting the damaged area  it was early amart was not open to call to see if the pigment was to be repaired. If this was to be fixed cost will be.,CF - CALLOUT FEE $70 S1 - SURFACE $50 $120+gst  Job Description Unit Cost Quantity Total Cost   S2 - STITCHING - up to 15cm approx  buttons $70.00 1 $70.00  QUOTE/REPORT - Report if required $20.00 1 $20.00  CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00  Total: $160.00  24/7 On inspection customer showed me that there was pigment coming off the rhf recliner knee roll and also lhf no arm section knee roll I have cleaned and repigmented the damaged areas as per quote. customer is happy.,2018-07-24 15:04:00 ,Finalised,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Yvonne McCauley,Janice Infante,2,
Townsville,TV,North QLD,34831,2017-11-14,mick,farrelly,townsville@mrrentals.com.au,0473149856,2018-07-03 14:15:00 ,tobin 3 seater sofa with rhf chaise,4812,55514,345615,stuffing of loung is comeing out pillows in the cracks of the lounge,230.0000,1. Corner lounge suite: RHF unit with chaise. Stitching has failed on both sides on the middle seat cushion. Three large openings need to be closed up.,1. Awkward areas to hand-stitch due restricted access. All three opening hand-stitch closed. While packing up my equipment  customer's 3 or 4 year old daughter climbed onto the lounge and started bouncing from one seat cushion to another on all the seat cushions.  CF + R/Q + S2 (x2) = 230,2018-07-24 00:01:11 ,Finalised,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Yvonne McCauley,Layna Wilson,2,
Bankstown,BN,NSW Metro,34906,2018-07-02,VALERIE,STRAKER,VLStraker@hotmail.com,0425223779,2018-07-04 12:20:32 ,ALFRED Recliner,2196,58477,893136,Customer received their new recliners the other day and one of them is damaged.  The front RHF foot on the mech is bent and customer is happy to have repairs done.,90.0000,The arm chair is still in the box. Removed the arm chair and checked the mechanism. The mech is bent plus the cross bar and strut bar. The mechanism that are supplied to us don't come with the cross bar and strut bar. I have the mechanism but not the bars. It doesn't come in the kit. Normally with mech replacement we reused the existing bars. The customer said the store gave them 2 options. One to repair or replace. They said repair but as there are no additional bars  they don't want to wait no more.,The customer is requesting a new chair.,2018-07-19 15:43:44 ,Changeover,Mechanism,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Agalelei Faaumu,Ash Monaghan,2,
Cannington,CT,WA,34968,2018-06-23,SAFFAT,HOSSAIN,saffat16@gmail.com,0422092829,2018-07-05 07:38:41 ,Marcello 3 seater sofa,6107,61776,510473,I received my Marcello couches this morning. There are couple of issues with the items:  1. The leather is wrinkled on the arms  it seems it was heavily loaded during transport  2. One of the leg has stain on it  3. The stapling pin is visible under one of the couch,141.0000,There are package creases on the. Owners and arm rest fronts  The staples he pointed out were. Upholstery staples and not an issue  With use the seat will settle over this area an is not an issue The leag has a mark on it   this is in the varnish  the the customer is happy for a replacement leg to be sent directly to him,Nourished leather with leather conditioning cream and heat treated all four areas   the customers were happy with the results,2018-07-23 19:50:07 ,Finalised,Indentation,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Yvonne McCauley,Michelle Marshall,2,
Morayfield,MF,South QLD,35111,2014-10-10,Kirralee,Pevy,kkwykes@gmail.com,0432772749,2018-07-07 12:46:15 ,Spartacus 3 Seater,4514,51201,929587,The lounge is bowing and the chassis is bent  on one side the back is caving in where you sit and you can feel the wood. And on one recliner the padding has fallen through and you can feel the wood  and on the other recliner it is difficult to put the legs back down now as the frame is bent.,280.0000,LHF mechanism that is broken as the arms have bent due to customer placing uneven pressure on mech arms when closing. RHF backrest customer can feel timber on lower back due to wear and tear on the padding.,Replaced LHF mechanism with new Repaired exposed timber by adding high density foam,2018-07-23 17:52:45 ,Finalised,Mechanism,Normal Wear & Tear,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Yvonne McCauley,Catherine Sal,2,
Penrith,PH,NSW Metro,35171,2017-06-24,Zach,Williams,noemail1006600@gmail.com,0424677095,2018-07-08 16:37:04 ,Spartacus 6 Seater Corner Suite,2570,51203,1006600,Broken in the same spot as the previous two warranty claims. Faulty recliner on the 3 seater.,90.0000,Customer showed me a 2 seater with a lopsided RHF seat.,The Mech has bent and will need replacing. The customer also noted that the LHF seats “pops” open without anyone near it. I think this is because the RHF is not allowing it to close correctly.  The customer however is NOT VERY HAPPY. This is the third error on this lounge  they didnt want me to repair the mech. You may need to call them and sort this before I head back and repair. The rest of the lounge is OK,2018-07-20 13:09:48 ,Discount to Keep,Mechanism,Manufacturer,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Yvonne McCauley,Yvonne McCauley,2,
Caringbah,CR,NSW Metro,35254,2018-01-28,Kristie,Jonovski,kristie.heavenlybeauty@outlook.com,0415666908,2018-07-09 16:32:02 ,Theodore + Rowan Recliner,2218,57877,36331,One section of couch is higher and out of line with rest of couch/ Check Rowan recliner KD bracket please  Checked retail - notes from store "customer called about the Theodore lounge and how the 2 seater part to it is sitting higher then the rest of the lounge. I have advised customer to check the feet underneath the corner lounge to see that they are there. Customer also has problem with one of the rowan recliners where the back part is loose. I have given the customer the Customer Care number and told her to give them a call as they would be able to send out a technician to assess both the lounges.,210.0000,The modular is not in line. Half the unit is at one height and the other sits 2 inches lower. Dismantle the modular and found the cnr piece and single seater the legs have not been fitted. Fit all legs and reconnect the modular. Perfect The next issue  another lounge suite all the back rests 4 are loose. Remove x4 back rests and secured x8 kd brackets.,Refit  all is fine,2018-07-24 11:23:13 ,Finalised,Fasteners/Connectors,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Yvonne McCauley,Yvonne McCauley,2,
Cannington,CT,WA,35259,2018-06-30,ANCA,RAU,anca.rau@bigpond.com,0409110105,2018-07-09 16:55:14 ,MARISSA 3 SEATER,6101,58829,511259,Brackets are not lining up,90.0000,The reason that the clips don’t line up is that the frame is broken in multiple places. The base rail is broken   the top side back section laminate is shattered   the side crosbraces is broken and th whole back is at an angle . This could only have occurred with a substantial amount of force on this section  it could have been dropped or something heavy in transport placed on the section . This is a brand new sofa and the customer does not want a repair as this is a major issue,Quote  Unpick leather off chaise  The complete base side and crossbar timber frame rebuilt,2018-07-23 19:50:46 ,Changeover,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Yvonne McCauley,Agalelei Faaumu,2,
Cairns,CN,North QLD,35384,2017-04-01,Oriole,Franzmann,oriole.franzmann@hotmail.com,0412352834,2018-07-11 13:18:53 ,Millennia,4868,57899,370813,The reset button is jammed down so can't use  and the light on the close button isn't lit up  so when your recliner is extended you can't use the reset button to close.,130.0000,Single recliner cup holder faulty,Appointment 23.7.18. Removed and replaced cupholder with new. Tested and working.,2018-07-24 10:07:27 ,Finalised,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Yvonne McCauley,Michelle Marshall,2,
Beenleigh,BL,South QLD,35438,2017-09-12,Brent,Home Entertainment Express,eagleby@hee.net.au,0424007997,2018-07-12 10:33:24 ,Spartacus,4114,51201,113736,Stitching on lounge 3 seater is coming apart,160.0000,1/. Stitching has failed on the LHF recliner seat on the 2.5 seater.,1/. I slip stitched the the LHF seat on the 2.5 seater. I double stitched the failed area to avoid this issue happen again.  The repairs are completed and customer was very happy with repairs.  The lounge is used everyday with little kids and a busy mum. In saying that the lounge is in good and is well looked after.,2018-07-24 16:15:55 ,Finalised,Stitching,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,GRAHAM  MACDONALD ,2,
Logan Central,LC,South QLD,35515,2016-09-11,KYM,HARMAN,kymmyh.99@optusnet.com.au,0400551918,2018-07-13 12:53:08 ,James 2.5 seater sofa,4740,53938,308677,On my James 2.5 Seater Lounge we have noticed on both of the Cusions their's a change in the cushioning and support. The right side Cusion has lost support on the one side when sitting you tilt to one side and is creaking.  The left hand side Cusion has an indent in the Cusion near the middle front area.  The top of the 2.5 Seater on the right hand side also has a large mark on the head rest part of the lounge  the cleaner does not remove this.   We have only had the lounge for under 2 years and feel the lounge should not be loosing support and comfort at this stage.,90.0000,Customers issues are as follows: (all related to the two seater)  1. RHF seat cushion has severe compression. This is quite excessive for the age of the lounge.   2. Ridges can be felt in LHF seat cushion. This is the result of the box foam and centre foam separating - we find this to be caused by lack of adhesion combined with sitting at the very front of the seat as it pulls the foam away from one another.  2. Creaking can be heard through the centre of the chair. These types of noises are almost impossible to find and eliminate. All of the internals in a lounge can produce a creaking sound (timber rubbing on timber  loose connections  flys  EK brackets  zigzag springs etc). For this particular lounge  we feel as though the noise is coming from the EK and zigzag springs. We can attempt to stop this by tightening  rescuing and adding lubricants  however we cannot guarantee this will fix it.,As discussed with CSC over the phone  due to the cost of the suite it may be a cheaper to look at alternative options for this customer. However  will provide a quote to replace both seat cushions and repair internal creaking.,2018-07-23 19:23:24 ,Discount to Keep,Foam,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Agalelei Faaumu,Kirra Organ,2,
West Gosford,WD,NSW Metro,35580,2014-05-31,Hayley,Pardey,hayleypardey@gmail.com,0420441766,2018-07-14 15:00:35 ,Conan 3pc suite,2357,47705,608359,Recliners don’t open on big lounge and they open to far back on small ones so lounge tips.  There is several indents and structure damage very uncomfortable to sit on because you can fill the poles sticking into you,90.0000,The three seat reclining sofa has many significant issues that are a result of its use by the customer over the life of the sofa. Both the recliners need palpacing as they are bent  the parachute trigger on the LHF side has broken off.  There are several areas where the stitching is not in tact resulting in holes in the fabric  ( please see the pictures)The LHF armrest timber inside has broken  the backrests KD clips are very loose and the foam in the LHF legroll has been removed by the customer.,inspection  assessment and report.,2018-07-20 16:26:50 ,Discount to Keep,Frame,Customer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Yvonne McCauley,Michelle Marshall,2,
Lawnton,LA,South QLD,35648,2012-09-28,Raymond,Conway,conwayfamily@optusnet.com.au,0423924725,2018-07-15 22:09:07 ,Spartacus Recliner resel 04/12/2014,4502,51200,282962,Back of Chair has dropped back and make a lot of noise when sitting in it.   Have had the other chair fited and have noticed the diffrents in how mush the back of the chair has droped.,170.0000,Backrest loose and sitting out of alignment on single stand alone recliner. Footrest also leaning to one side. Mechanism arm has bent. Likely cause is footrest has been closed unevenly. Mechanism appears inadequate in supporting large seat base. KD bracket bolts have loosened under general use.   Suite is in reasonable condition.   P.O No. 201401361- 20141017,Replaced mechanism. Tightened backrest bracket bolts. Customer satisfied with repair.,2018-07-24 11:30:47 ,Finalised,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Yvonne McCauley,Agalelei Faaumu,2,
Logan Central,LC,South QLD,35666,2017-06-02,Sarah,Churchward,cess1969@gmail.com,0458001034,2018-07-16 10:44:01 ,Michelin Theatre Suite,4280,53329,318271,The whole right hand side of chair when you sit on it has dropped and the recliner foot rest is getting jammed on the floor when reclining it. It is also lifting the rug when you try to recline it. This has been fixed before a few months back so this is the second time this has happened.,170.0000,1/. RHF recliner on the theatre suite is leaning to the right when sitting.  2/. When operating electric recliner it makes a grinding sound and is not opening correctly.  3/. The foot rest is touching the floor.,1/. During inspection I found 2 bolts missing on the LHF facing side of the mechanism  I fitted 2 new bolts to attach the mechanism correctly.  2/. Once I correctly fitted the mechanism I added extra screws to secure the mechanism to avoid further issues.  3/. Customer said previous repairers were in and out of the house in minutes  and said it was transport damaged. She felt the repair wasn’t done correctly and as it failed again I believe she is right.  Repairs tried and tested the recliner works perfectly.  Customer very happy with repairs. The suite is in good condition.,2018-07-23 20:45:20 ,Finalised,Previously Repaired,Transport,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,Agalelei Faaumu,2,
Helensvale,HE,South QLD,35724,2017-06-12,Eric,Vlody,e.vlody@bigpond.com,0412540597,2018-07-16 16:40:44 ,Ashleigh electric recliner,4209,53461,337960,the stitching on the arm rest has started to come out,160.0000,Top stitch had come undone on LHF armrest,Repaired onsite. Job complete.,2018-07-24 00:02:26 ,Finalised,Stitching,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Yvonne McCauley,Kaitlin Evans,2,
Munno Para,MA,SA,35727,2018-05-14,Michelle,Gardner,thefencingbloke@bigpond.com.au,0428272072,2018-07-16 16:47:56 ,Chaser Corner Lounge,5502,52749,812779,The stuffing or whatever is under the fabric has all bunched up.  Perhaps poor workmanship in the making of the lounge chair is what has caused the issue???  The lounge has not even been in our house for 2 months and it has been treated well so no other reason can be given.,-342.0000,,,,Changeover,,,,,,,Layna Wilson,,2,
Penrith,PH,NSW Metro,35750,2017-07-20,Chantelle,Keane,telletravia@gmail.com,0477000632,2018-07-16 21:31:10 ,Spartacus 6 seater corner lounge,2753,51203,1008173,The stitching has come apart I don't believe the stitching was faulty in this particular spot,160.0000,1 - the RHF seat next to the corner seat has broken stitching on the leg roll intersection where it joins the seat roll intersection. The broken stitching is about 5cm long. On close inspection it looks like the thread was cut from a burr on the needle when the manufacturer was sewing it. Normal wear and tear has helped the stitching break open. There is no other damage to the lounge to indicate customers fault. The lounge is in front of the tv and is in need of a good clean. Likely cause manufacturer.,1 - I tied off all loose ends of the thread and used some glue to keep the knots in place. I hand stitched the whole seam back into place. All fixed.,2018-07-24 15:19:57 ,Finalised,Stitching,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Yvonne McCauley,Anyssa Chorvat,2,
Waurn Ponds,WS,VIC,35786,2017-01-22,RON,MCCANN,cr.mccann68@hotmail.com,0409978052,2018-07-17 12:27:40 ,Ashleigh 3 seater recliner,3250,48519,805008,stitching of lounge is unthreading.,160.0000,Left hand facing arm at the rear  seam stitching coming undone. It would appear that the issue was that the stitching had not been finished correctly .,This has now been repaired to the customers satisfaction,2018-07-24 13:57:56 ,Finalised,Stitching,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Yvonne McCauley,Natalie Saunders,2,
Toowoomba,TW,South QLD,35817,2018-06-18,johnnie,torrisi,j.torrisi.building@hotmail.com,0439620959,2018-07-17 15:58:43 ,giavanna corner with chaise,4380,61171,375598,cust received delivery 11/07 had a mark on corner piece did not want DTK--store doing claim on behalf of cust--cust okd warranty claim,260.0000,P/o no. 201801 On top rear cushion of corner piece there was 2 blue biro marks on cover  I have put down transport as the cause  but I really don’t know when this may have occurred.,Prep washed  colour matched  recoloured and top coated over biro marks. Customer was happy on completion.,2018-07-23 23:08:27 ,Finalised,Stain,Transport,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Yvonne McCauley,AMY BLATCH,2,
Logan Central,LC,South QLD,35851,2017-05-27,charmaine,mass,318130@noemail.com.au,0424459648,2018-07-18 09:18:02 ,chaser 3 seater,4132,51067,318130,nail poking through from arm rest on 3 seater,200.0000,1/. LHF arm rest on the 3 seater has a sharp object protruding through the inside arm fabric.  2/. On closer inspection I found a framing nail has missed the timber rail on the arm frame.,1/. I removed the trigger release handle to gain access to the inside of the arm.  2/. I removed the problem framing nail and fitted a screw in the correct location to strengthen the timber arm frame.  Repairs completed and customer very happy.  The suite is in perfect condition.,2018-07-24 16:48:43 ,Finalised,Frame,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Yvonne McCauley,Jamie Pavlic,2,
Glendale,WY,NSW Metro,35943,2016-04-28,Fay,Cox,fay.cox01@gmail.com,0407562080,2018-07-19 11:14:36 ,San Marco electric recliner,2306,51129,733642,Discolour of the leather  broken frame that has damaged underneath the footrest and loose stiching,380.0000,Issue 1# Frame cross member broken off rear LHS facing. The frame was held together by 2 staples only. Issue 2# stitching torn arm rest The tab holding the arm rest to the recliner had pulled out  exposing the filling.  Issue3# Seat area colour loss. The seat area had random colour loss patches towards the front of the recliner.,Issue 1# Remove mechanism  reset  broken frame and secure with glue  2x angle brackets plus screws  perforated flat bracket plus screws.  Issue 2# stitched tab back onto arm rest RHS facing   see photos. The original customer supplied photo  with the foam gaping out  was in fact the fly zipper. Re-position the foam  then zipped up ok. Issue3# cleaned  primed and colour match  then seal with top coat satin to replicate the sheen of the recliner. Customer tested ok.,2018-07-24 15:42:28 ,Finalised,Frame,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Yvonne McCauley,Layna Wilson,2,
Joondalup,JP,WA,36002,2017-08-18,Adeel,Munshi,dello9@yahoo.com,0413457050,2018-07-19 23:30:48 ,Phoebe 3 seater chase fabric,6020,57674,893080,Hi  I bought this from you last year and it had come apart once already. I had completed the warranty form and someone came out and repaired the sofa. I have just noticed the same area is starting to get a hole again (see pics) if this can be sorted before it gets any worse it would be appreciated.  Kind regards   Adeel,90.0000,Stitching between back cushions on 2 seater came lose.,Stitching repaired,2018-07-24 11:43:07 ,Finalised,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Yvonne McCauley,AMY BLATCH,2,
Benowa,BE,South QLD,36015,2018-03-31,sam,montesalvo,email@noemail.noemail.com,0416069544,2018-07-20 10:51:30 ,Millennia 3 seater with electric recliners,4211,57901,525719,Customer is not very good with technology so I am doing his warranty on his behalf at a store level. He is unable to send me through a photo as he does not know how. One of the electric recliners on the Millennia sofa is stuck in the open position and won't recline back down. Customer is unsure as to why this has happened as they have only had it a couple of months and it hasn't been mistreated.,130.0000,LHF seat of 3 seater in reclined position but not returning,Checked all cables and leads . None of the cupholder buttons would work chair.  Replaced cupholder with relay box and all worked again,2018-07-23 17:44:54 ,Finalised,Trigger Button (Electric),Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Yvonne McCauley,Yvonne McCauley,2,
MacGregor,MG,South QLD,36028,2015-05-15,Edna,Quittenden,equitten@bigpond.net.au,,2018-07-20 12:33:12 ,Easton Recliner,4107,50695,286766,Customer called store - processing on her request. Recliner is no longer working though she's not sure if it's the trigger or an issues inside the lounge. Please contact customer via phone rather than email as they aren't technically savvy. Would like a tech to come out and have a look at it.,110.0000,Broken trigger handle,New trigger installed,2018-07-23 18:21:03 ,Finalised,Trigger/Cable,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Yvonne McCauley,Agalelei Faaumu,2,
Coffs Harbour,CH,NSW,36144,2014-06-24,Ron,Warwick,m.parlevliet@exemail.com.au,0419295559,2018-07-22 17:34:49 ,Player Lift Chair,2441,39923,195693,When bringing the chair to the seated position it continues to move to the standing position. This has now happened Twice and has tipped my 93 year old mother out of her chair.  we have now turned the power off.,0.0000,,,,Discount to Keep,,,,,,,Layna Wilson,,3,
Warana,WA,South QLD,36161,2012-07-14,Norman,Schaschke,schaschkes@gmail.com,0437660304,2018-07-22 21:15:43 ,Clifton Theatre Suite,4551,43332,290433,The cables for the recliner releases for one of the end chairs and one of the middle chairs has broken,130.0000,The trigger cable on the LF rec is snapped. The para pull on the RF of the 2 central recliners is snapped,Replaced 2 x trigger cables.,2018-07-24 16:04:14 ,Finalised,Trigger/Cable,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Yvonne McCauley,AMY BLATCH,2,
Tweed Heads,TH,NSW,36195,2017-10-02,BARBRA,JORGENSEN,240765@NOEMAIL.COM,,2018-07-23 13:10:36 ,CONDO 2 SEATER,2486,56534,240765,THE  LEFT HAND CUSHION IS GONE REALLY SOFT.. AND DIPS,0.0000,,,,Discount to Keep,,,,,,,AMY BLATCH,,3,
Shepparton,SN,VIC,36203,2017-10-04,Michael,Madden,m.j.madden@bigpond.com,,2018-07-23 13:33:27 ,EASY - LIFT Reclinder,3630,55035,419886,Chair will not recline or lift anymore - do not know what is causing it.,0.0000,,,,Changeover,,,,,,,Janice Infante,,3,
West Gosford,WD,NSW Metro,36219,2018-04-12,Grant,Stevens,grant_stevens@gmail.com,0432056138,2018-07-23 14:44:56 ,Cressida 3 Seater,2262,59423,666024,the Lounde suite is still clunking sound - when in use on the recliner - last warranty claim 29545 -  And the customer would like to do a change over as they tried repairs but they have advised repairs didnt work - please do not use the email,0.0000,,,,Changeover,,,,,,,Agalelei Faaumu,,3,
Cannington,CT,WA,36226,2017-09-04,Giuseppe,LaMacchia,josephlamacchia@homemail.com,0468414356,2018-07-23 15:47:26 ,DIAMOND 2.5 Seater Sofa Bed. Upholstered in Easy to Clean Material.,6107,50953,494392,The frame of the sofa bed have started to bend  just from regular usage    it also struggles to close now  doesnt lock close properly to put seat cushions back on,0.0000,,,,Discount to Keep,,,,,,,AMY BLATCH,,3,
Capalaba,CA,South QLD,36227,2016-12-05,George,Baldacchino,george-baldacchino@bigpond.com,0408503255,2018-07-23 15:59:34 ,Parker Recliner Chair with Stool,4179,56461,391878,Easy clean covering has started to crack,0.0000,,,,Discount to Keep,,,,,,,AMY BLATCH,,3,
Gepps Cross,GC,SA,36241,2018-02-20,JIllian,Pink,jillbies@hotmail.com,0403769028,2018-07-23 17:54:12 ,Cressida 3 seater,5093,59423,1030796,Underneath  recliner leg rest on both sides the zip has broken. I'm really not happy with the quality of this suite and possibly looking at a refund    this is the 2nd issue I've had and it's not even 6 months old,0.0000,,,,Reselect,,,,,,,Janice Infante,,3,
Mackay,MK,North QLD,36287,2018-06-24,Rena,Galea,rena.galea@icloud.com,,2018-07-24 13:20:06 ,Lannister,4751,57724,358202,When we unpacked the lounge chair we noticed that side of the recliner chair was faulty and the leather had peeled in 2 places.,140.0000,,,,Changeover,,,,,,,AMY BLATCH,,3,
