STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Hoppers Crossing,HG,VIC,53400,2019-01-18,Tahira,Sheikh,tahira.sheikh@yahoo.com,0416937473,2019-03-26 11:52:39,Couch,3029,25746,99178,Some of the buttons on the couch are coming loose as seen in the pictures.  I have emailed earlier on 16th of February informing of this.,0.00,,,2019-06-17 09:39:21,Reselect,,,,,,,Ann D'Ambrosio,,3
Warana,WA,South QLD,54963,2018-06-05,Lynda,Wrobel,lyn_row@yahoo.com.au,0411284985,2019-04-17 11:50:25,San Marco electric lift chair,4551,60495,451909,I think the stuffing done in this chair is inferior.  I have been buying leather lounges from amart for over 30 years and never in this small period of time have I seen so much  Indentation in leather.,90.00,Issue 1 .. the foam in the knee roll has indented with the imprint of the calf's of both legs making 2 distinct grooves in the leather. The foam also feels like it has moved forward into the footstool giving a bunch up appearance at the end. The foam is one piece and goes from the back of the cushion to the end of the footstool . To repair would need to be replaced. Issue 2 .. The padding in the lumbar region of the backrest has flattened so its no longer supportive. This can be repacked. Issue 3 .. the leather has stretched in both the seat top and the backrest. The backrest when repacked will remove most of the stretching but the seat top has quite large creases forming. Can likely resew the leather however the leather could then stretch again. The new foam from issue 1 will take up some of the wrinkling.,dec,2019-06-17 16:21:19,Finalised_technician,Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Catherine Sal,2
Coffs Harbour,CH,NSW,56079,2018-09-29,Cherie,Jurkewicz,cjurkewicz87@outlook.com,0478671239,2019-05-02 22:47:57,Spartacus 3 Seater,2452,51201,241831,Do to insufficient support underneath the cushions  the left hand side cushion sags considerably when in use. It is quite uncomfortable and we are not able to lay long ways across the lounge as your body sinks toward the back of the lounge. The frame of the recliner is also very creaky and loud. Due to the cushion only sagging when sat on  the photos provided do not show the sagging nor the sound of the creaking.,90.00,Both seats on 2 seater have compromised pocket springs/foams and mech on the LHF seat has compressed and begun to tear the fabric and dustcover underneath.,Callout and report ONLY.,2019-06-17 14:31:58,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Catherine Sal,IVAN CORNALE,2
Bundaberg,BG,South QLD,56219,2018-04-07,Lee,McMahon,leemcmahon777@hotmail.com,0458175253,2019-05-05 11:33:00,SPARTACUS 6 Seater Corner Suite,4670,51203,539293,All the stitching is starting to come undo all cushions are not supporting 2 seater is pulling away from each other recliners are not stable has already been fixed once not sure why it is all coming apart.,90.00,Customer has multiple issues with lounge.  On all 4 seats the front section of foam along the zigzag springs has compressed and fallen away leaving no support and the fronts sloping downward. This is a manufacturing issue.  On all armrests there is a lot of compression - likely normal wear and tear.  On the two seater unit there is a large gap between the two seats.  On the console there is 2 areas of stitching coming apart.  Material underneath one footrest has been damaged  which will likely get worse.,quote declined,2019-06-17 18:05:32,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Catherine Sal,2
Bankstown,BN,NSW Metro,56275,2019-03-08,Abrar,Fahda,abrarfahda1@hotmail.com,0405302986,2019-05-06 09:58:46,Bonza two seater grey lounge,2198,51510,904907,The wood price on The arm rest on the left hand side has detached and broken off its original place.   Cannot send photos as it’s an internal issue,90.00,Both RHF armrests have damaged frame on the top of the armrests on the 2 & 3 seat sofas. This is a manufacturing issue that can be resolved onsite. He material on the inside of the armrest need to be bolstered with new more substantial material.,Inspection  assessment  report and quote.,2019-06-17 15:30:59,Reselect,Frame,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Rebecca Parfitt,George Mylonas,2
Springwood,SW,South QLD,56455,2018-01-28,Max,Hunter,max.hunter@griffithuni.edu.au,0421337409,2019-05-08 14:58:35,HEATH Chaise. Upholstered in Nubuck Luxurious Fabric,4122,58836,215503,Significant amount of 'sinking' made evident when using the couch  located in the centre area of the couch prior to where the chase starts - due to an unknown cause.   Due to the nature of the damage  it is unable to be identified with photo image however  the fourth photo indicates the location of 'sinking'.   Kind Regards  Max,90.00,the rhf seat foam is a lot softer than the lhf on the sofa as this seat is the one he sits in all the time as it is inline with the tv.,checked inside and all seems perfect with no damage.,2019-06-17 14:39:00,Finalised_technician,Foam,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Alicia Lahey,Kaitlin Evans,2
Campbellfield,CF,VIC,57763,2019-02-15,Natalie,Romania,natalieromania@hotmail.com,0422421941,2019-05-26 16:21:24,Spartacus 6 seater corner suite,3064,51203,608766,The left side keeps pulling to the left causing the gap in the back.   Also the side bar of the left side of the couch is bent causing the couch to not recline.   The bottom bar keeps hitting the coach and random couch insert keeps popping out.    Please note we both work 50 hours a week and are out on weekends. The couch is only used in the evenings. We also don't have kids so no one is using the couch innapropriately.,90.00,Customer complained that the recliner is not closing properly. On inspection I have found out that the mechanism of a LHF recliner of a 5 seater recliner lounge has bended. When I turn the lounge on it's back I also found out tear at the bottom of the arm panel. There is a same tear in the arm rest next to the same recliner. Customer is heavy build and this is causing the fabric to rub against the corner of metal bar when customer sit and open the recliner. This is a manufacturing fault and a major structural issue. 2) I have also found tear in the legroll of both the recliners. External force from the customer has caused the damage. There is no other damage in the lounge. Likely cause manufacturer,1) Needs to replace the bended mechanism 2) Torn fabric can not be repaired it require major cut and sew.3) can mutistich the leg roll,2019-06-17 08:21:03,Discount to Keep,Mechanism,External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Catherine Sal,2
Auburn,AN,NSW Metro,58668,2018-12-10,Arzu,Sen,turkishdelite68@yahoo.com,0410785188,2019-06-07 11:25:35,Kensington recliner,2160,51950,926196,The recliner is not stable it keeps shaking to the left side and it’s like it’s going to tip over,0.00,,,2019-06-17 12:44:19,Discount to Keep,,,,,,,Kaitlin Evans,,3
Auburn,AN,NSW Metro,58825,2019-03-24,Zabia,Husnain,zabia.rais@gmail.com,0478180844,2019-06-09 15:48:32,ERIN Accent Chair,2118,61661,932175,While sitting on the chair  the chair’s legs slid and it bent down on one side.,0.00,,,2019-06-17 13:02:55,Discount to Keep,,,,,,,Angela Hyde,,3
Fyshwick,FK,ACT,58873,2017-09-11,Vijai,Joseph,joseph.vijai@gmail.com,0421460094,2019-06-10 12:03:36,breanne queen bed,2914,53910,11362,***************csc lodged on behalf of customer ******* the mattress - sides of mattress has compressed - deeps in mattress - uneven,0.00,,,2019-06-17 08:43:24,Finalised_no_technician,,,,,,,Toby Young,,3
Maroochydore,MR,South QLD,58988,2017-11-27,Kylie,Read,kylie_read@bigpond.com,0456700777,2019-06-11 12:26:10,Bohemia 3 seater couch,4553,50907,802238,A tiny split appeared in couch and we covered with a towel but over time it has gotten worse,0.00,,,2019-06-17 09:30:06,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Cockburn,CB,WA,58998,2017-05-07,Adam,Stevenson,adamstevenson@hotmail.com,0430318331,2019-06-11 13:01:47,Silverwood dining chair,6112,37804,250108,Noticed the chair was unstable. It looks to have split due to an imperfection in the wood.,0.00,,,2019-06-17 09:57:05,Finalised_no_technician,,,,,,,Toby Young,,3
Lawnton,LA,South QLD,59004,2017-11-10,Vanessa,Birks,bubbygrub@hotmail.com,0433328859,2019-06-11 14:13:22,SARINA Sofa Bed,4500,56150,377479,The mechanism that is suppose to keep the back up as a couch is no longer working and has ripped the fabric  product is now useless  haven't been impressed with it since days one  very poor quality  not my first warranty claim  very disappointed.,0.00,,,2019-06-17 09:59:21,Discount to Keep,,,,,,,AMY BLATCH,,3
Toowoomba,TW,South QLD,59049,2018-01-20,Jass,Singh,Jeetjassy25@gmail.com,0424263434,2019-06-12 09:48:36,BLACK - KENSINGTON - 3 Seater Sofa,4350,519510001,369797,It has manufactured defect.. leather come off from sewing.,0.00,,,2019-06-17 12:37:54,Reselect,,,,,,,AMY BLATCH,,3
Prospect,PT,NSW Metro,59097,2019-05-30,Trevor,McFarlane,trevor.mcfarlane34@gmail.com,0425227066,2019-06-12 16:22:32,BEIGE - SAN MARCO - 3 Seater Sofa,2147,511290005,478927,All Lounge seats have no resilience once sat on. The lounge will clearly not last the test of time and clearly has a quality issue.  The padding below the leather in the seating area does not return to its near original location as would be reasonably expected  leaving large indentations  severely affecting the overall appearance of the lounge. In addition  the rear leather flaps on all three sections of the 3 seater have no means of attachment and swing freely. Velcro has not been applied. I have additional photos  but can’t attach them to this claim. I first submitted this claim on the 9/6/2019  but I understand that the link timed out and failed to go. The Code Items are : 51128  51129 Regards Trevor McFarlane,0.00,,,2019-06-17 15:53:54,Reselect,,,,,,,Angela Hyde,,3
O'Connor,OR,WA,59147,2017-06-17,Veronica,Vinci,vvinci70@yahoo.com,0401011239,2019-06-13 11:16:36,PISTACHIO - RETREAT - Click Clack Sofa Bed,6163,561540002,126451,"you will only see that it dips slightly in the photo.  it’s not until you sit on it that you realise that its unstable.  As its only in the middle people have still be able to sit on either side towards the arm rests." "I am a counsellor and this lounge has been used as part of my client consults since i purchased it.  I only work 3 days per week for 1/2 days so the wear and tear is limited. " "It first came to my attention by a client however i disregarded it as he said it was “uncomfortable”.  It was another client who said that it was broken and he mentioned it about 2 weeks ago.  Since then - other client’s have commented and i am not willing to risk it breaking.  When I sat in it i realised it has semi-collared in the centre." Store has lodged for customer and advised that warranty is limited when used "commercially" - but she would like to see if there are any options.,0.00,,,2019-06-17 15:28:11,Discount to Keep,,,,,,,Kirra Organ,,3
Shepparton,SN,VIC,59162,2018-12-26,Russell,marke,markefamily@bigpond.com,0428548432,2019-06-13 12:16:14,LIGHT GREY - BRIGETTE - 3 Seater Sofa,3616,633870001,430846,Hi The issue is it squeaks when sitting down on it and when hopping off it. I could take a video with the sound if you would like. The pics can't show the squeak.  Regards,0.00,,,2019-06-17 12:26:49,Reselect,,,,,,,Tianye Zhang,,3
Cockburn,CB,WA,59473,2019-04-27,Hannah,Smith,hannahbea1986@gmail.com,0417969888,2019-06-17 14:00:47,DARK GREY - OMAHA - Corner Lounge,6207,567130002,274432,The stitching on the back of the couch is completely uneven. Customer tried to keep couch but she can't stand it. Wants to swap it over.,0.00,,,2019-06-17 14:56:14,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
