STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Springvale,SV,VIC,128821,2020-03-30,Sarah,OBrien,sarah1212jane@gmail.com,0476163806,2021-07-14 15:50:30,DARK GREY - HOLLOWAY - Corner Lounge,3978,658160001,142190,We have had this couch less than three months.  Three weeks ago I called the customer service line for help and was told I would get sent an email with a link. This did not happen. I waited and waited. Emailed and then was referred to here.  As this couch is almost new it should not be doing the following.  - the lounge has become very lumpy and doesn’t make it comfortable to sit on. (Cushions that you sit on and the back of it - lumpy!) - the material has become very bally everywhere. No pets have been in our house either.  As I have mentioned this should not happen to something nearly new.,90.00,Issue 1: fixed corner seat cushion has collapsed and compressed badly  no support left in seat  you sink in very deep when sitting also causing you to feel timber frame when sitting. This has also caused fabric to stretch badly in this area due to lack of support underneath. I believe this was very extreme for age of sofa. Issue 2: pilling on fabric throughout  I did find fabric to be pilling quite badly  however as explained to customer this is normal wear as it is normal for this type of fabric to pill and needs to be maintained with pilling machine. Customer was not happy about this as she was never told she would need to maintain fabric when purchasing. Issue 3: 4 of 6 backrest cushions had lost a very large amount of support and out of shape leaving very little support for customers back when sitting especially because it's such a deep sofa. I found these issues to be very extreme for age of sofa also  backrest filling compressed very fast. Sofa in excellent condition.,Issue 1: would need major offsite repairs to fixed seat cushion  complete pull apart of corner section to gain access to suspension and cushion insert  extra suspension support ( webbing) needed and foam insert replacement+ materials. CS2  int 2 + materials. Issue 2: normal wear  customer unhappy about this as She has told me pilling on fabric started with in couple weeks of use. Issue 3: needs int 2 x 4 repairs. Customer refusing repairs as she can feel other seat foams heading in same direction as corner seat ( issue 1). And is unhappy about pilling to fabric. Customer wants to speak to Amart about other options . Please contact customer to resolve.,2021-08-23 15:44:44,Finalised_technician,Foam,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Ann D'Ambrosio,Jacob Rowe,2
Cannington,CT,WA,128832,2016-11-21,ROBERT,PEACOCK,rob.peacock1960@gmail.com,0497353581,2021-07-14 16:59:49,BLACK - ASHLEIGH - Recliner Sofa,6101,485190001,478574,One of the cushions on the 3 seater have sunken. Seems to be a foaming issue.,430.00,The foam in the LHF seat has come undone and collapsed. I can feel the front rail when sitting in the sofa. The leg roll foam has stretched as well bulging out. Flux cap.  The complete seat will need to be rebuilt with new foam. Off site repair.,Pick up and taken to workshop  Dismantled   removed recliner  New foam cut to size and installed  Leg roll foam repair and deliver  Customer sat on chair and was happy,2021-08-23 09:18:40,Finalised_technician,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Troy Baldwin,2
Mackay,MK,North QLD,129475,2018-10-26,Mel,Coben,cobjac@bigpond.com,0409479459,2021-07-23 19:17:56,CHARCOAL - CHASER - Recliner,4740,510660002,365140,Seams on foot rest have all come apart leather straps have broken leather has gone all crazy & peeling nails protruding on inside of arm rests x 2 recliners one is worse than the other we always have them covered with  blankets so have no idea why this has happened,90.00,The customer had a concern with the vinyl material breaking down on one of their single recliners.  The material had broken away completely from the footrest. The rear of the backrest was breaking down  and was covered with mould. The 2 single recliners sit in front of a door.  On the other single recliner  there was a large wood staple poking out through the vinyl material on the inside of the LHF armrest. It was a framing staple that had not shot true. It had pierced the material on the inside of the armrest making a hole. I cut the staple off so it could not cause any more damage to the recliner or anyone sitting on it.  I asked the customer if they had used any cleaning products on the recliner. She replied no.   It appears cleaning and maintenance is a contributing factor in the vinyl deteriorating on this lounge however as this is happening across more than one seat there may be an issue with the vinyl that was used during the manufacturing process.,The hole on one of the recliner caused by the staple is a manufacturing fault. Mould will generally appear when there is not enough ventilation in a home. If mould is not present on delivery this presents as a circulation issue in home.  The vinyl delaminating is a common issue  as this is a man made synthetic product that has no elasticity this cracking is often inevitable.,2021-08-23 14:28:05,Finalised_technician,Peeling,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Ann D'Ambrosio,Naomi Hughes,2
Benowa,BE,South QLD,129828,2018-06-05,David,Hayes,dhbutchy@gmail.com,0449003943,2021-07-28 18:00:51,LIGHT GREY - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4213,584780002,530419,The dust protector under the seat is falling apart.,280.00,The dust covers were disintegrating on 3 seat modular and single  Issue 2 Under the leather roll a seem was torn and needed stitching,I replaced 3 items with dust cover  The others seem ok  Issue 2 hand sewn stitch,2021-08-23 13:58:24,Finalised_technician,Dustcover - torn,Manufacturer,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Angela Hyde,Troy Baldwin,2
Rockhampton,RK,North QLD,129983,2020-12-04,Kellie,Schneider,kellie.schneider@bigpond.com,0439108315,2021-07-30 18:15:48,NAVY BLUE - SELLARONDA - Recliner,4704,691330003,383694,I believe there was a fault with it when i first unpacked it but wasn't sure what it was.  it was a small speck in the exact same spot it is now just all of a sudden it turned into this before I knew it.  none has now been sitting it.,160.00,Attended to inspect the c/m's concerns with the ‘Selladonna’ single recliner. The c/m stated she noticed 2 x  small specks on the LHF front of the seat when she got the recliner delivered & has the issue has gradually got worse (as pictured.) Assessment: The recliner seat was assessed. A leather clean test was attended to & the recliner is very clean  well maintained   with no obvious residue found. The failed leather pigment has delaminated on the LHF side of the seating area; 1x failed area is 120 x 60mm & the other area is 80 x 40mm.,Nil repairs completed. In Order To Repair: The damaged area will be required to be debrided & lightly sanded back Adhesion promoter applied  pigment colour matching & application techniques applied & then the process of applying a medium gloss top coat sealer finish to seal & protect. Quote edited to reflect in order to repair.,2021-08-23 10:46:24,Changeover,Peeling,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Mahmoud Jeblawi,2
Cockburn,CB,WA,130178,2019-11-19,Tricia,Gittos,greg.trish1@bigpond.com,0433175626,2021-08-02 22:03:40,BLACK - ORLANDO - Left Hand Facing Corner Lounge Suite with Ottoman,6164,648460001,295413,The timber frame on the inside is broken and can’t withstand people sitting on the ottoman. If there was possibly feet in the middle this may not have happened as there maybe more stability in the middle of the ottoman.,90.00,Customers ottoman is broken,Inspected ottoman and there is a break in a side panel  the whole ottoman is bowed  the wood it’s made of is quite weak  I think the ottoman bowed over time and then the side panel broke  I don’t you would be able to fix it cheaply,2021-08-23 13:48:20,Discount to Keep,Frame,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Angela Hyde,Mahmoud Jeblawi,2
Cannington,CT,WA,130516,2021-02-23,Retief,Hurter,Retief.hurter@gmail.com,0450306790,2021-08-07 16:48:43,MID-GREY - HERCULES - 2 Seater with Inbuilt Electric Recliners.,6122,660960001,550927,The right chair reclined but doesn't want to go back. The left side isn't moving at all. Power light is on but chair is jammed/stuck in position  it is,150.00,Lhf recliner sofa was stuck in open position. Power transformer box had green light flickering. Both recliners on the 2 seater were not working. During inspection I had to disconnect every wire to eliminate and find the fault. After a while I found the issue was with LHF switch which was short circuiting everything else.,Upon replacing lhf switch everything started work normal.,2021-08-23 09:43:44,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Troy Baldwin,2
Mandurah,MN,WA,130894,2021-08-02,Carole,Frieling,carol@urbandayspa.com.au,0427700707,2021-08-13 09:11:00,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Reclin,6167,693190001,129273,Not clipping in/lining up properly,170.00,RHF recliner to the 3seater was crooked  not lining up with test of the seats. Middle seat legs were not touching the floor.  Upon inspection found that RHF chair was not clipping in property connects were too tight so the they were not sliding into each other. Upon adjusting the clips the chair showed some improvement however the rear leg was not touching the floor. So I adjust the height of the leg which raised the sofa up lining up with rest of the sofas. X,Upon adjusting the clips the chair showed some improvement however the rear leg was not touching the floor. So I adjust the height of the leg which raised the sofa and corrected the line up with rest of the sofas.   customer was satisfied with the results,2021-08-23 09:46:17,Finalised_technician,Fasteners/Connectors(surface),Transport,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Angela Hyde,Marie Pollock,2
Bankstown,BN,NSW Metro,131505,2018-03-11,Rajesh,Bista,raz_yash007@hotmail.com,0424485406,2021-08-22 12:18:46,LICORICE - SHERIDAN - 3 Seater Sofa,2222,505760001,888764,The spring is coming up and can not sit on it  if we sit on it  we will get the back pain. If you look at the picture clearly you will see the bump(spring).,0.00,,,2021-08-23 15:54:50,Discount to Keep,,,,,,,Andy-Grace Elenoa Nonu,,3
Osborne Park,OP,WA,131513,2018-09-30,Jay,Medwin,jay.medwin@hotmail.com,0487770005,2021-08-22 13:18:07,LIGHT GREY - SALOON - Recliner,6065,583600001,242598,Some springs have collapsed  extremely uncomfortably to sit on. The foam in the base has also collapsed and it feels like the springs are litterely going up your bumb.,0.00,,,2021-08-23 16:40:32,Discount to Keep,,,,,,,Andy-Grace Elenoa Nonu,,3
