STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Ballarat,BT,VIC,72998,2017-08-01,Emma,Muller,Emmabauer14@gmail.com,1418174567,2019-12-09 13:14:31,GREY - MANNY - Corner Lounge with Chaise,3363,534730001,124378,The damage is that the cushion is collapsing it is saggy and material is rippling. It's like the foam isn't firm anymore is a way to explain it.,540.00,Right hand facing seat foam has compressed due to being the popular seat and the fact that the grade of foam used is not made to last,Replaced with firmer foam Lounge has some staining and cat damage,2020-02-19 09:28:22,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,AMY BLATCH,Naomi Hughes,2
Prospect,PT,NSW Metro,74747,2019-04-04,Amy,Mikhael,amymikhael01@outlook.com,0426509265,2020-01-04 22:19:54,CHARCOAL - CHASER - 3 Seater Sofa,2147,510670002,477545,the left recliner has moved to the left of the unit and has left a big gap between the middle seat ...was not like thos previously....not sure what might have caused it,280.00,- Attended customers residence to fix alignment issue. - Upon inspection found RHF mechanism was bent. KD brackets on seat back were loose and RHF KD bracket was not connected to mech correctly causing it to be damaged. - Likely Cause - Manufacturing. - Lounge was in clean condition.,- Mechanism can be replaced. Will need to be ordered from parts. - Tightened bolts on LHF KD bracket and replaced damaged RHF KD bracket.  NOTE  Have added additional repair costs to quote.,2020-02-19 15:44:56,Finalised_technician,KD Brackets,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Rose Tandy,Natasha Smith,2
Munno Para,MA,SA,74798,2017-08-06,Kimberly,Smith,Kimpat@icloud.com,0402092831,2020-01-05 15:26:58,RAISIN - NIXON - 4 Seater Sofa with Chaise,5114,337650001,803023,The corner cushion has always dipped from when purchased as has gotten worse over time ..water marks I have tried to remove with no success.. rips have occurred from sitting on the couch .. we have pretty much always had covers over the couch .. it is very disappointing considering when have only had for two years ..,180.00,Stitching damaged on the corner and th 2s piece along the backrests.  Customer not happy that the soft fill in the backrests is saving  this is a wear  and tear issue. Customer not happy with the material staining when liquid is spilt on the lounge.,Repaired stitching in 2 areas.,2020-02-19 15:04:34,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Rose Tandy,Kaitlin Evans,2
Cannington,CT,WA,75081,2017-07-29,Damien,Jamieson,Damoj11@iinet.net.au,0417904587,2020-01-07 19:28:34,STEEL - RADLEY MKII - Corner Lounge,6065,549000001,487103,Recliner leaned to the right very loose has side ways movement. Hard to close recliner while on chair gets stuck. Rocks side to side,170.00,LHF recliner leaning to LHF side when opened and recliners.  Recliner Mech is worn out Backrest has a lot of free play - KD brackets loose  Suite is in fair condition.,Recliner mech replaced on LHF recliner  KD brackets fastened  Recliner tested - working and level now.,2020-02-19 11:17:50,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Kaitlin Evans,2
Townsville,TV,North QLD,75813,2019-02-10,Chris,Skalecki,nikkid_86@hotmail.com,0449753568,2020-01-15 08:24:59,DARK GREY - SPARTACUS - 3 Seater Sofa,4811,512010004,370281,The padding is all worn out. You can feel springs coming through the cushion. Can feel the timber frame in your back.,90.00,Spartacus 3STR Lounge  3STR Double Recliner  1. RHF recliner: mech compressed and twists when fully reclining the chair. Replacement mech needed. Front bottom edge of armrest frame is catching on floor rail tear fabric.  2. RHF recliner seat cushion: front edge border foam has compressed and shifted causing loss of shape and support. Replacement foam needed.  3. LHF recliner: backrest is very loose. KD brackets need tightening.  4. LHF recliner: front edge border foam has compressed and shifted causing loss of shape and support. Replacement foam needed.  5. LHF recliner: backrest is very loose. KD brackets need tightening.   CF + R/Q = 90,Repair Quote: CF + INT2 (x2) + M2 + INT3  (x2) = 450,2020-02-19 13:17:34,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
West Gosford,WD,NSW Metro,75835,2019-11-27,John,Nelson,jnels@bigpond.net.au,0410478002,2020-01-15 11:19:39,BLACK - OPTIMUS - Electric Recliner,2082,625800001,688617,stuffing coming out of footrest on recliner. Zipper holding stuffing in appears to non existent,90.00,Customer complaint is that stuffing falling out of bottom of leg extender,Confirmed customers complaint. Inspected the lounge and found that the zipper on the underside of the flap between leg extender and seat cushion has popped and zipper head missing. will need to remove to workshop  remove seat covering and sow in complete new zipper. hand sow not possible  complete new zipper required.,2020-02-19 12:42:30,Changeover,Lining,Manufacturer,The Leather Doctor Services Pty Ltd,THE LEATHER DOCTOR,IVAN,CORNALE,AMY BLATCH,Kaitlin Evans,2
Virginia,VI,South QLD,75861,2019-05-08,Erin,Toohey,erin_toohey@hotmail.com,0404523673,2020-01-15 13:04:07,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4066,584780001,524410,Left side (when facing lounge) appears to have bowed. Recliner unable to close. Photo of right side also enclosed for comparison.,200.00,LHF armrest frame is on an angle due to frame staples pulling out and frame pieces separated. This is stopping the legrest from releasing. Lounge in good and clean condition.  Nil id label present.,Frame realigned and additional fasteners installed.,2020-02-19 10:51:06,Finalised_technician,Frame,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Richelle Suna,2
Yamanto,YO,South QLD,75949,2018-05-18,Sharon,Best,sharonbest68@hotmail.com,0431369412,2020-01-16 09:48:15,DARK GREY - SPARTACUS - Corner Lounge,4305,512030004,737399,It feels like the protecting foam around the springs are coming away  so you can feel the springs a bit when sitting down on it.,90.00,1- pocket springs on rhfr of 3s and rhfs of 2sr can be felt on as block foam has compressed and is sitting lower than the pocket springs  glue holding the foam to the springs have also failed.  2- stitching of panel on front of knee roll of rhfs was not sewn on straight  causing the panels to look bunched up.  3- mech on rhfr of 3s has collapsed on one side  causing the armrest to sit on an angle,New quote submitted  Condition of lounge - like new,2020-02-19 11:27:55,Finalised_technician,Pocket Springs,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,AMY BLATCH,Ben Stephens,2
Mackay,MK,North QLD,76005,2019-07-12,Jamie,Johnsen,jme_is@hotmail.com,0423335532,2020-01-16 15:25:02,NAVY - ELEMENT - Corner Lounge with Chaise,4800,548670004,376164,stains have started coming through from within the lounge  nothing has been spilt on this,160.00,The customer had a concern with some discolourations and what look like stains coming through the lounge in different areas. Upon inspection it seems there are some marks of discolouration coming through on the following parts of the lounge: The top of the rear panel of the backrest cushions. The rear of the lounge at the bottom of the couch. The LHF seat cushion The seat cushion on the RHF unit next to the chaise. The backrest cushion of the same lounge. The seat cushion of the armless unit to the left of the corner unit.  The house appears to be kept clean  the customer informed me that food is not eaten on the lounge  however we are unable to confirm this.  The stains on the seat cushions could be from body oil  or possibly spills on the lounge  however again the customer advised nothing is taken near the lounge to cause this. The cause of the discolouration on the rear of the lounge is unknown. The customer advised she has no pets  and has her children half the time.,I am unsure of the cause of the stains/discolouration. We can arrange to clean the lounge  however cannot guarantee it will remove all of the stains and discolouration.  The customer advised they have also moved house  we are unsure if any of the marks may have occurred during transportation.,2020-02-19 14:43:50,Discount to Keep,Discolouration,Customer Perception,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,AMY BLATCH,Marie Pollock,2
Benowa,BE,South QLD,76056,2019-05-08,Valda,Stephenson,tinypara@hotmail.com,0428662804,2020-01-17 09:55:57,CHARCOAL - SENTINAL - Electric Recliner,4217,625770001,553920,Customer is unable to complete warranty claim at home- Completed instore- Customer has one recliner where the hatch is either broken or deteriorating .See photos,420.00,On inspection the customer pointed out that the rhf arm pad on the recliner chair was loose. I found that the hinges had pulled out of the frame  this has resulted in the timber splitting . I also found the hinges to be very stiff which may have caused the original problem .  The hinges supplied by amart were incorrect parts. I tried to reposition the hinges into a secure spot however the customer was unhappy with the positioning of the arm pd as it’s slightly off square.,To repair this issue we would require new hinges from amart as per photos . And repair the damaged wood so hinges can be fitted securely .  18/2  As per previous report and request I fitted 2 manufacturer supplied hinges,2020-02-19 10:01:11,Finalised_technician,Fasteners/Connectors,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Rose Tandy,2
Ballina,BA,NSW,76351,2019-05-28,Stevie,Giltrap,stevie.giltrap@hotmail.com,0417357684,2020-01-20 14:06:22,CHARCOAL - COLTON - Modular Armless Chair Fabric,2478,645690001,212763,Back of armless chairs are broken and very wobbly. One of these chairs is almost recliner like now.l and seems to have snapped right across. The other has its left corner broken.  There has not been any unusual activity on these couches except for sitting. We are have guests over all the time  this is why we purchased this couch. Many people sit in it and it broke due to a person sitting on it.,90.00,There are two units whichc have broken back rest . The timber has cracked due to minimal bracing and weak ply  Couch was not misused To repair each item requires full cover removal and re making of the frame,Recommend replacement of 2 individual single units as the repair cost is to rebuild the frame  Cost probably isn’t economical,2020-02-19 15:52:55,Reselect,Frame,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Rose Tandy,Anyssa Chorvat,2
Fyshwick,FK,ACT,76444,2017-06-11,Harilal,Kallaveettil,kvharilal@gmail.com,0467930835,2020-01-21 09:49:34,BLACK - ALBERTA - 3 Seater Sofa,2905,577690001,8746,The leather on the edges are started peeling off and cracking as shown in the picture attached.,200.00,The lounge through the high wear areas are starting to peel. This is caused by normal wear and tear from body oils as lounge was not cared for properly as per instructions . Did adhesion tests to rest of lounge with no issues. This is repairable.,Recoloured lounge and gave customer instructions how to care for lounge. This was caused because not properly cared for.,2020-02-19 08:29:52,Finalised_technician,Body Oils/Perspiration,Customer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,Brenda Stewart,2
Butler,BU,WA,76535,2019-06-21,Marian,Ventham,Marian.ventham@gmail.com,0402008063,2020-01-22 12:57:42,DARK GREY - ATTICUS - Modular Right Hand Facing Recliner,6030,628770001,104807,There are two items in question as it would only let me put in one.there are two recliners involved Item code 62877 right hand and 62876 left hand The two recliners in question have much the same problem The right hand one has a a broken arm rest  and the back when lent on near head part gives way The seats on both have become lopsided when you sit on them closest to arm rest  when pulling out recliner part they make a noise  also both seats have massive pilling on them The other part of The order  e.g. the chaise and right hand recliner isfineat present as it hardly gets used  But am concerned if they were used everyday like the left and right hand recliners the Same things would happen  They have less than twelve months use and are really in a bad state Also we are unable to to state what caused the problems  other than we sit on them every day ,360.00,1. RHF recliner: - Indent in armrest - Frame cracked underneath  Backrest wobbly - KD brackets loose  Seat sits at an angle when reclined -Recliner mech is worn on RHF side  Seat foam has compacted slightly more on RHF side compared to LHF side. This is caused by CM sitting more to the RHF side of recliner. Foam is still within fair wear and tear limits and is offering support. 2. LHF recliner - Recliner leans to LHF side - Recliner mech is worn out   Suite also has some pilling- CM accepts that they have to shave it.  Suite is clean and well looked after,1. RHF recliner \ Armrest frame repaired and strengthened with additional; timber and brackets.  KD brackets fastened on backrest  New recliner Mech fitted - Recliner level now. 2. LHF recliner - New recliner mech fitted  KD brackets checked and fastened.  Both recliners  are level now and customer satisfied with outcome,2020-02-19 11:21:02,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Catherine Sal,2
Melrose Park,MP,SA,76565,2017-08-05,Shane,Coleman,salty1@gmx.us,4121111053,2020-01-22 17:15:05,BLACK - MILLENNIA - 3 Seater Sofa,5260,579010001,941361,The controls in cup holder do not work The buttons are hot to the touch I have disconnected power to the sofa,360.00,The cup holder buttons not working. Usb/power socket not working  this was not mentioned by the customer before the app. Luckily I had a spare unit on me and have replaced it. I found that some power cables had taken out of there socket.,Replaced cup holder. Replaced usb console,2020-02-19 11:01:18,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Robert Abbott,2
Virginia,VI,South QLD,76824,2018-09-19,Samara,Ernst,Samara_e@hotmail.com,0431067227,2020-01-26 09:13:48,BLACK - LANNISTER - Leather Corner Lounge,4300,578740001,509296,Faulty material.,270.00,On arrival customer showed me that the pigment is coming off her lounge on the middle seat and the rhf and lhf seats next to it.  On further inspection I found that the spot tests were very clean and the lounge looks like it has been very well looked after . Customer claims to clean and condition every 2 months.,12/2:  As per previous quote I have cleaned   repaired and repigmented all 3x seats to the left side of the lounge. Repigmented all piping and the peeling patch on the kneeroll. Customer is very happy with the finished product Previous work:  I found that the pigment is wearing off some places of the piping   between the middle of all 3x seats and a small patch on the kneeroll of the middle seat.  To fix this issue I would need to clean and repigment all affected areas across these 3 seats.,2020-02-19 08:26:43,Finalised_technician,Peeling,Manufacturer,Lounge Repair Guys - Outer Southern Brisbane,THE LOUNGE REPAIR GUYS,Jake,Wild,AMY BLATCH,Catherine Sal,2
Rockhampton,RK,North QLD,76906,2019-07-19,Matt,Mikkelsen,Mattnklee@hotmail.com,0406676907,2020-01-27 12:01:04,LIGHT GREY - RUMPUS - Corner Lounge with Chaise,4680,417080005,365412,We have recently noticed that a zipper from underneath a cushion on our lounge has ripped apart. We haven't ever pulled the cushions up and used the bed.,180.00,The zipper on this removable seated cushion had cross threaded and would not close.  The reason this zipper failed was because the manufacture had closed the zipper with lumps of dacron fiber stuck in the teeth of the zip which had caused it to come apart as the teeth were not firmly locked together,To repair this issue  we carefully restarted the zipper from the beginning and made sure no Dacron came anywhere near the zipper. While there we checked on all of the other cushions and found the other sofabed cushion was also separating but customer's were as yet unaware of this We followed the same pattern as the previous zip to fix the 2nd one as well. Both issues resolved We sat on seats to ensure they did not re-open - I advised c/m we would keep the job on the books for as few days to ensure they were permanently fixed and there are no further issues. I will text him 3-4 days. Just waiting on customer to,2020-02-19 11:06:46,Finalised_technician,Zipper,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Rose Tandy,Brenda Stewart,2
Campbellfield,CF,VIC,77023,2018-11-25,Sara,Gazale,xsaragazale@hotmail.com,0435359799,2020-01-28 14:01:28,LIGHT GREY - BRIGETTE - 2 Seater Sofa,3064,633860001,604455,To whom this may concern    Hi! The issue is simple - 2 buttons have popped out. One of them worst than the other. This is the second time it has happened within a year. The other time it was on the 3 seater.   Is there a possibility of perhaps having my couches changed to something different of the same value? I don’t want to keep having the same issue with the buttons and maybe it is better if we get a couch without any buttons.    Hope you can take this into consideration.   Many regards   Sara Gazale,0.00,,,2020-02-19 17:28:30,Discount to Keep,,,,,,,Leigh Gerry,,3
North Lakes,NS,South QLD,77051,2018-12-13,Susan,Stickley,skstickley@outlook.com,0437291158,2020-01-28 17:36:53,CHARCOAL - SENTINAL - 2 Seater,4503,625780001,250069,Staples have fallen out underneath so when opening the chair it struggles to work. Don't know why they fell out.,200.00,Zig zag springs dettached on LHF electric recliner of 2 seater console suite. Staples used to fasten springs in place have pulled out under seated use. Materials used inadequate for designed purpose.   Suite is in good condition.,Reattached zig zag springs using saddle clips and screws. Customer satisfied with repair.,2020-02-19 08:59:12,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Rose Tandy,2
Auburn,AN,NSW Metro,77091,2018-12-21,Deepak,Banwala,Deep77_au@hotmail.com,0469358463,2020-01-29 10:58:32,NAVY BLUE - BRIGETTE - 3 Seater Sofa,2140,633870002,926757,One of the legs has snapped off. Few of the buttons came off as well.,90.00,The RRF leg on the Customer’s sofa is still attached to the section of frame that has split resulting in major frame issue. The split is along the grain of the timber. I believe this is a manufacturing issue that would be uneconomical to repair in conjunction with the 6 buttons that have come off the seating section of the sofa.,Inspection  assessment  report and quote.,2020-02-19 11:03:27,Discount to Keep,Frame,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,AMY BLATCH,Naomi Hughes,2
West Gosford,WD,NSW Metro,77230,2016-11-29,Greg,Sinclair-wadham,gregwad@hotmail.com,0422211510,2020-01-30 14:07:10,CHOCOLATE - MAGNUS - Corner Lounge,2321,531060003,628179,The recliners seem to sag at the back Between back rest and base bottom seating part and makes a noise when reclining the recliners.   Also some of the seats seem to sag at bottom maybe from wear and tear.   Also they do not seem to line up when connected together as they used too.   I hope this what you require to continue looking into this request.   Regards  Greg,250.00,Item 1# The RHF recliner was clunking when closing the mechanism. The reason for this was not clear but it must be twisted.  Item 2# The console lid was busted at the hinges and just sitting on top.  In my opinion a bing must have been bent and then external force used to break both hinges.  Item 3# The LHF recliner & RHF recliners had very wobbly backrests. This was due to loose KD brackets.,Item 1# Replaced the mechanism  Item 2# Replaced hinges with new ones supplied by Amart.  Item 3# Removed backrest and tightened up the KD brackets.   The lounge is in good condition and the customer was very happy with the result.,2020-02-19 08:21:25,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,AMY BLATCH,Naomi Hughes,2
Oxley,OX,South QLD,77310,2017-05-06,Kim,Jones,Kim_jones83@hotmail.com,0432886830,2020-01-31 11:36:39,LIGHT GREY - JUNIPER - 3 Seater Sofa,4300,548350001,415966,Seat cushions are not firm and have flattened / moved/ become unattached on 3 seater. Now the single and the double are starting to do the same thing.,90.00,On inspection the customer complained that the foam on the top of the seats had moved . At time of inspection This is occurring on the single chair and large sofa only . I believe this is due to the glue breaking down and the top layer of foam has moved back causing a ridge at the front of the seat.  Although I found the seats very soft  I asked the customer did they have any other concerns with the seats other than the movement of the foam and she told me no.   To repair this issue we would need to strip 3x seats and re-glue the top layer of foam back into position,declined - provide cm alternative out come,2020-02-19 11:45:05,Finalised_technician,Foam,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Richelle Suna,2
Penrith,PH,NSW Metro,77406,2015-10-15,David,Trehy,dtrehy@bigpond.net.au,0418204134,2020-02-01 15:05:53,BLACK - VITTORIA - Leather 3 Seater Recliner Lounge,2747,511340002,970095,Left side recliner cable snapped and recliner will not open,110.00,- Attended customers residence to replace trigger. - Upon inspection found RHF trigger was broken at the handle. - Likely Cause - Manufacturing - Lounge in clean conditon.,- Replaced trigger. All fixed.,2020-02-19 15:05:50,Finalised_technician,Trigger/Cable,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Rose Tandy,Brenda Stewart,2
Helensvale,HE,South QLD,77416,2019-04-01,Nick,Wainwright,nick_wain@hotmail.com,0479074691,2020-02-01 18:30:23,BLACK - SAN MARCO - Corner Lounge with Chaise,6173,577750001,445568,The handle to release the reclining foot support has snapped off as seen in the picture.,110.00,Trigger handle has broken off. general use issue,Replaced trigger cable  Issue resolved,2020-02-19 13:09:03,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Rose Tandy,Richelle Suna,2
Tweed Heads,TH,NSW,77591,2015-06-22,Sue,McDonald,Sue.mcdonald58@hotmail.com.au,0421133658,2020-02-03 16:58:37,CHOCOLATE - EASTON - Fabric Recliner,2482,506950001,199860,The handle used to open and close the chair has broken. I believe it is a wire inside the handle that has broken.,220.00,issue 1 - trigger snapped on the plastic housing due to quailty of materials  issue 2 NEW ISSUE - customer pointed out a clunking noise and sinking seat  inspection revealed pocket spring failed due to combo of normal use and manufacturing quality Please see photo of faulty spring coming out the bottom,issue 1- replaced handle  issue 2 replaced pocket spring with foam block and boosted seat   job completed customer happy,2020-02-19 09:05:21,Finalised_technician,Trigger/Cable,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,AMY BLATCH,Brenda Stewart,2
Morayfield,MF,South QLD,77628,2013-05-02,Cathy,Plummer,plummercathy@hotmail.com,0412117396,2020-02-04 10:41:19,PRADO - BRUSSELS - 3 Seater with 2 Inbuilt Recliner and 2 Recliners,4022,474880002,896192,The handle that enables the chair to recline has broken and a piece has fallen out. This also happened on 03 May 2019   and was repaired. The other chair   when sitting on it the seat moves backwards and forwards. I don’t know why these chairs have broken. It’s only  9 months since they were repaired. This furniture is looked after  there are no pets.,150.00,Mutliple issues with this suite.  1. Footrest not activating when trigger is pulled on single stand alone recliner. Trigger cable broken. High use area wear and tear.  2. Customer concerned with looseness in mechanism of other single stand alone recliner. Mechanism joints have loosened overtime as a result of high use area wear and tear. Other recliner has had previous issue fixed by adding tension springs to mechanism.   Suite is in reasonable condition.,1. Replaced trigger cable.  2. Added tension springs to mechanism.,2020-02-19 15:14:03,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Rose Tandy,2
West Gosford,WD,NSW Metro,77650,2018-02-03,Lauren,Platt,Laurenplatt83@yahoo.com.au,0432231662,2020-02-04 12:31:58,LIGHT GREY - SPARTACUS - Corner Lounge,2259,512030003,665404,Previous claim #45789 (claim finalized 12 months ago today) required replacement of internal part. The same end chair is once again showing the same faults as previous claim after only 12 months and photo shows spring hanging down under seat. Sales assistant said the lounge may have had an original alignment fault from original purchase.,90.00,Customer had reported further issues to an end recliner that had been repaired a year ago. On inspection  the customer actually went through a host of issues across the suite  mainly to do wit( the pocket springs and foam blocks. I tested out all 4 seats (corner seat was OK) and found the following: LHF END RECLINER - The mechanism has dropped to the left so the whole seat leans that way. This is the same issue as last time. In addition  the pocket spring cell has broken up  with springs hanging out underneath. The foam blocks have also compresssed and peeled off. SEAT ADJOINING LHF RECLINER: the foam blocks are peeling away from the pocket spring cell. RHF RECLINER (2-seater) - The foam blocks are peeling away from the pocket spring cell  causing a gap between the seats and for the leg roll to bulge out. LHF RECLINER (2-seater) - same issue as above. The front on photos show the consequences of the spring cell/ foam block failures. Other than that  the suite is in good condition,The customer has 2 very young children and the gap between the recliners on the 2-seater is quite dangerous  with the mechanisms directly underneath  so do require attention. I’ve submitted a quote to replace the pocket springs with foam in the 4 x affected seats and to change over one mechanism. I do so with hesitation as this model appears to have ongoing issues.,2020-02-19 12:40:29,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Ann D'Ambrosio,Rose Tandy,2
Toowoomba,TW,South QLD,77678,2014-01-27,John,Burnie,302704burnie@gmail.com,,2020-02-04 15:40:34,PRADO - HAMPTON - Recliner,4350,431680002,302704,store doing claim on behalf of elderley customer--unable to provide photos--trigger has gone in  one recliner,110.00,On single recliner the trigger wire has broken at connection to handle.,Removed failed trigger and fitted new trigger  recliner tested fine on completion.,2020-02-19 09:02:33,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,AMY BLATCH,Richelle Suna,2
Townsville,TV,North QLD,77749,2019-04-27,Lynette,Cullen,lynn.debono@gmail.com,0448903103,2020-02-05 12:47:43,NAVY BLUE - BRIGETTE - 3 Seater Sofa,4811,633870002,370809,The upright section where your back leans is tearing along the seam,0.00,,,2020-02-19 11:19:01,Finalised_no_technician,,,,,,,Leigh Gerry,,3
O'Connor,OR,WA,77861,2019-10-25,Gloria,Daniels,cedglo@bigpond.com,0423674853,2020-02-06 14:23:45,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,6149,590220002,152388,This lounge is seldom used. There is only Gloria and myself in the house. This recliner may have been used in the reclined position not more than half a dozen times. Yesterday the lever did not work to bring it to the reclined position. It is loose. The other one of the suite so far is ok.,110.00,Trigger snapped,Trigger replaced and tested  All ok,2020-02-19 15:13:14,Finalised_technician,Trigger/Cable,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Rose Tandy,Jacob Faria,2
Lawnton,LA,South QLD,77879,2018-06-15,Jesse & Loren,robertson,soldierjess@gmail.com,0423181879,2020-02-06 18:31:26,DARK GREY - SPARTACUS - Corner Lounge,4500,512030004,386717,The lounge recliner has collapsed...again!!! Not happy I want it replaced or swapped for a similar item or I’ll be taking this to consumer affairs and fair trading  it has collapsed from normal use  no one has done anything out of the ordinary  it will recline but it makes noises ,0.00,,,2020-02-19 11:38:44,Reselect,,,,,,,Olwen Silversides,,3
MacGregor,MG,South QLD,77933,2018-04-15,Kulwinder,Singh,Skulwinder14@yahoo.com,0421457943,2020-02-07 14:16:41,LIGHT GREY - SPARTACUS - Corner Lounge,4105,512030003,333662,It’s tear on top seat and spring come out.,450.00,On inspection; 1 The lhf and rhf recliners of the two seater sofa   the pocket springs were sticking out and could be felt through the fabric. The foam around the pocket springs was compacted and twisted. 2 The stitching on the rhf seat cushion was broken in two sections (as per photos). The stitching on the rhf seat cushion was also broken (as per photos ). Otherwise the lounge is in good condition.,Inspection and report; 1 Removed pocket springs from both recliners of the two seater sofa  and replaced with new ones and the foam surrounding. 2 Stitched all broken stitching on both seat cushions. Cm very happy.,2020-02-19 15:18:59,Finalised_technician,Pocket Springs,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Rose Tandy,Richelle Suna,2
Prospect,PT,NSW Metro,78029,2017-03-04,Purva,Kulkarni,Kulkarnipurva@yahoo.co.in,0470644091,2020-02-08 22:48:31,BLACK - ALBERTA - Electric Recliner,2766,577640001,440211,Electric Recliner isnt working,120.00,- Attended customers residence to repair electrics. - Upon inspection found recliner not working. This was because AC/DC adapter had failed. - Likely Cause - Manufacturing - Lounge was in clean condition.,- Replaced AC/DC adapter. All fixed.,2020-02-19 15:07:37,Finalised_technician,Cables/Leads (Electric),Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Rose Tandy,Robert Abbott,2
Morayfield,MF,South QLD,78039,2020-01-04,Rachael,Churchill,Rachael.churchill@blackandwhitehs.com.au,0412873553,2020-02-09 10:18:15,DARK GREY - HOLLOWAY - Corner Lounge.,4506,658160001,1018443,After only 1 week of children sitting on the couch  the seat cushion in the corner is particularly out of shape. It has a permanent dent already. After 5 days we noticed it.,0.00,,,2020-02-19 08:36:09,Changeover,,,,,,,Tianye Zhang,,3
Dandenong,DG,VIC,78044,2019-04-13,Carlos,Lay,emailcarloslay@gmail.com,0408657775,2020-02-09 11:02:24,CEMENT FABRIC - ERIN - Accent Chair,3133,616610003,227564,There is a tear in stitching on one of the arm chairs (we purchased 2 at the same time). These chairs are seldom used and were not used at all in the first 5 months as they were used to stage a room in our previous house when it was on the market.  Our preference is for a refund as the stitching appears to be starting to frail on the other chair as well in the same area so this appears to be a design fault.  What’s more concerning is these chairs are rarely used.  Thanks,0.00,,,2020-02-19 14:50:13,Finalised_no_technician,,,,,,,Nicole Regester,,3
Capalaba,CA,South QLD,78057,2011-06-18,Helen,Lamers,HelenLamers2@outlook.com,,2020-02-09 13:33:16,BLACK - BERKELEY - Recliner,4178,431400001,271499,the timber arm underneath the foot part of the chair which is connected to a bracket which folds the foot part of the chair into the chair  because of this breakage the foot part of the chair does not recline back to the chair  very difficult for Sue to get in and out of the chair also being elderly I'm very concerned for her safety if this job could please be marked URGENT it would be greatly appreciated. I'd say it is just wear and tear over a long period of time This chair is well used every day in the afternoon and evenings of every day Thanking you Kind Regards Helen Lamers (next door neighbour to Sue) MB 0437 642 100 Email:  HelenLamers2@outlook.com,110.00,the return springs on the recliner have snapped off . it is not the mechanism.,replaced springs now working fine customer happy.,2020-02-19 14:03:16,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Tammy Edge,2
Fyshwick,FK,ACT,78132,2018-04-09,Antonio,Martiniello,antonio.martiniello@hotmail.com,0423413895,2020-02-10 11:10:13,BLACK - MILLENNIA - 2 Seater Sofa,2914,579000001,20269,KAITLIN FROM CSC LODGED ON CM BEHALF - SMARTCARE DENIED ELECTRICAL CLAIM CM CONCERNED MAY BE RESULT OF PREVIOUS ACCIDENT OF DRINK BEING SPLIT BEC APPROVED TO REPLACE CUPHOLDER.,120.00,The LHF recliner electric cup holder was faulty,Replaced cup holder,2020-02-19 08:28:00,Finalised_technician,Cables/Leads (Electric),Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,Kaitlin Evans,2
Waurn Ponds,WS,VIC,78446,2019-11-28,Michael,Ilyine,michael.ilyine@glc.vic.edu.au,0352641038,2020-02-13 13:56:46,CHARCOAL - DIMITRI - Dining Chair,3216,644760001,850307,Diagonal Connecting bar has snapped on two of the 14 chairs  it appears to be an inferior wood compared to the remainder of the base. Given these were provided with a 15 year guarantee and their use was in a boardroom with low impact use  we would hope for a prompt replacement.  Regards   Michael,0.00,,,2020-02-19 11:43:35,Finalised_no_technician,,,,,,,Leigh Gerry,,3
South Morang,SG,VIC,78466,2018-01-06,Pauline,Vassallo,Boccavallo@yahoo.com.au,0412034459,2020-02-13 16:40:17,CHARCOAL - CRESSIDA - Electric Recliner,3074,594210001,804982,It when you open and close,90.00,The customer pointed out the that the single recliner was making a clunking nosies I tried the recliner multiple times and couldn’t get the recliner to make the noise she was describing. She tried it also and couldn’t get it to do it,No fault was found with the recliner,2020-02-19 15:01:53,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Rose Tandy,Leigh Gerry,2
Bankstown,BN,NSW Metro,78522,2019-04-13,Marie,Iskandar,marieiskandar@live.com,0449692818,2020-02-14 14:47:28,NAVY BLUE - KELLER - 2 Seater,2192,603560002,905646,When you sit on the right hand cushion  loud spring/wooden noise occurs. Couch is less than 12months old has been making noise for 3 weeks now.,0.00,,,2020-02-19 15:27:07,Changeover,,,,,,,Richelle Suna,,3
Townsville,TV,North QLD,78578,2017-09-19,Edward,Musson,themussonz@gmail.com,0409618821,2020-02-15 12:53:47,BLACK - ZAVIER - 3 Seater Sofa,4812,547280001,342996,Customer came into store - one of the recliners coverings has peeled significantly,0.00,,,2020-02-19 11:59:53,Discount to Keep,,,,,,,Olwen Silversides,,3
Bundaberg,BG,South QLD,78595,2016-07-02,Ruth,Nemeth,charutlil@outlook.com.au,0403293073,2020-02-15 14:59:44,BLACK - RUMPUS - Corner Lounge with Chaise,4670,445710002,513884,The dust cover under the lounge and ottoman is completely deteriorating and whatever it is made of literally turns into power form when touched.,0.00,,,2020-02-19 12:01:52,Discount to Keep,,,,,,,Naomi Hughes,,3
Prospect,PT,NSW Metro,78645,2020-01-01,Jodie,Cashel,jodiemm88@gmail.com,0422475836,2020-02-16 12:27:24,PEWTER - SILVERWOOD - 4 Drawer Tall Chest,2747,381520001,489717,Upon receiving the Item we’ve placed items within the cupboards with insuring to not overfill. Following day we’ve noticed on the upper left hand side a big crack in the wood. Unknown cause for damage due to previous statement of not overfilling draws. Item itself has not been moved since.,0.00,,,2020-02-19 08:47:53,Changeover,,,,,,,Kesaia Tavake,,3
Braybrook,BK,VIC,78651,2017-11-22,Grace,Madaffari,mvo94554@bcaoo.com,0444513123,2020-02-16 13:37:22,DARK GREY - ZENN - Electric Recliner,3034,564440002,96188,Motor has been burnt out  CSC has asked we fill out the warranty form for the customer as they are elderly.,0.00,,,2020-02-19 18:13:07,Discount to Keep,,,,,,,Leigh Gerry,,3
Fyshwick,FK,ACT,78715,2019-01-20,Scott,Pinkerton,miester@hotmail.com,0410350449,2020-02-17 10:33:11,BLACK - IRIS - Click Clack Sofa Bed,2912,486670003,34084,The cheap Chinese wood (full of notches) broke when someone weighing only 52kg was sitting on the sofa bed. It broke within 1 months of purchase - I only just found the receipt though.,0.00,,,2020-02-19 10:32:46,Discount to Keep,,,,,,,Tammy Edge,,3
Bundaberg,BG,South QLD,78748,2018-07-17,Shirley,Flanagan,flanagan@hotmail.com.au,0417619793,2020-02-17 13:35:55,BEIGE - LANNISTER - Leather Electric Recliner,4670,577240002,542848,Poor quality. We were advised by you to use leather protection several times a year.  This has been done. Extreamly unhappy with the quality. Thought 100 % leather would last us more than warranty as we are very caring people with everything we own. The last photo is of 3 seater foot rest.,0.00,,,2020-02-19 15:11:32,Reselect,,,,,,,Robert Abbott,,3
Cockburn,CB,WA,78854,2019-12-15,KAPILAND,DUTTA,dutta_kapil24@yahoo.co.in,0468324454,2020-02-18 15:39:23,DARK GREY - MAYSON - Corner Lounge,6164,664840001,298323,Brackets aren't aligning. dust cover torn,131.00,The LHF section dust cover is damaged,Repaired dust cover,2020-02-19 14:59:44,Finalised_technician,Cut/Tear,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Rose Tandy,Angela Hyde,2
