STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Capalaba,CA,South QLD,59076,2016-08-11,Becky,Stothard,Becky_lee89@hotmail.com,0434017029,2019-06-12 13:42:49,RUM - MATRIX - Sofa/Chaise Pair,4165,507220002,386873,Stitching has come off on some parts that aren’t even really sat on for it to happen. Also date of purchase is a guess but we didn’t get the lounge on this date.,160.00,The stitching has come apart on both sofas in different places,I repaired both sofas stitching,2019-08-02 11:08:57,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Kaitlin Evans,2
Rockhampton,RK,North QLD,59989,2017-07-16,Breanne,Anglesey,breanneneilson@hotmail.com,0497109848,2019-06-24 11:51:16,JET - MATRIX - 3 Seater Sofa with Chaise,4702,507210003,336315,My younger sister lost her balance and slightly fell onto the lounge  with arm landing on the arm rest. As her arm has landed the "wood" inside of the arm rest has snapped. I spoke with a sales person at my local Amart store and they told me that it wasn't covered under warranty because it's not a manufactures fault however I strongly disagree.   Reason being  the wood should be of better quality  if it is even wood. The lounge isn't even 2 years old yet. I have taken a video of the arm rest and you can tell that it isn't made with wood. It sound like a plastic.,380.00,After reading the job description we were worried this arm was totally destroyed.  The lounge has been well cared for and has not been mistreated. The home and surrounding furnishings are all in excellent condition Unfortunately the manufacture had decided to use a poor quality 'badly knotted' piece of timber on a very high use area and it was probably just a question of time for this to happen.  However  this is one of the main supporting braces on this armrest and does need to be replaced as opposed to just cosmetically bracing it.   We would need to schedule this revisit with enough time to complete a larger sized onsite frame repair,Quote to remove arm  completely skin the fabric off the frame  remove the failed timber and replace with new solid timber would be 31.07.19 As per our previous report and approved quote  we returned to remove the LHF chaise armrest and completely skin the fabric off. We then cut out and remove the failed timber and replaced it with a much better and stronger timber option.  Once complete and happy with our repair  we re-upholstered the fabric and replaced the armrest back onto the chaise.  The manufactures should never have used this piece of timber.  Repairs now completed,2019-08-02 10:54:37,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Rose Tandy,2
Cairns,CN,North QLD,60248,2016-12-02,Rebecca,Turner,becturner84@hotmail.com,0456920088,2019-06-26 20:49:02,JET - MAGNUS - Corner Lounge,4868,531060001,362651,The underneath layer of all the lounges are disintegrating. It is leaving a horrible mess constantly on our living room floor every time the lounges are used. The disintergation is visible at the back of the lounges and we are dissatisfied with the product. Paid lifetime guarantee  requesting assessment for replacement. Thank you.,490.00,All the dust covers have disintegrated on 6 sections including 2 recliners,Removed remaining dust cover including 2 mechanisms. Cut to fit new and stapled into place. Reassembled,2019-08-02 11:45:38,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Naomi Hughes,2
Frankston,FN,VIC,60585,2018-11-12,Jessica,Withers,Jess_w1982@hotmail.com,0434021753,2019-07-01 14:47:17,CHARCOAL - CRESSIDA - 3 Seater,3816,594230001,847093,Both foot rest have issues. One clicks funny and doesn’t go all the way in and the other when closing continues to try close even tho closed. One head rest doesn’t seem to go all the way up anymore either.,450.00,this suite is in good condition and no staining  3s recliner RHF headrest frame is broken and not working  also controller not working sometimes. cm also complained the RHF recliner sometimes doesn't close correctly but i could find on fail.,I had to dismanlte headrest and remover skin and rebuild the side of frame where motor bracket is attached. installed new cupholder controller,2019-08-02 11:03:33,Finalised_technician,Frame,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,AMY BLATCH,Naomi Hughes,2
Helensvale,HE,South QLD,60698,2014-05-13,Jan,White,jwjanwhite7@gmail.com,0407144312,2019-07-02 15:05:27,LATTE - COUNTRY - 2 Seater Sofa,4209,497500001,263548,The springs in the left side seat have collapsed. You replaced the springs in the right side seat on 17/4/18 with a foam seat. At the time the right side was replaced the problem was not evident on the left hand seat. I realise that the warranty expired on May 13th and I think it would be good customer relations for you to correct the problem.,200.00,LHF pocket spring has bunched up and collapsed  causing the seat to be uneven and uncomfortable. To repair will need to fully replace seat foam.,Have replaced foam onsite. Job is complete,2019-08-02 11:01:15,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Richelle Suna,2
Benowa,BE,South QLD,60944,2014-12-10,Paul,Robertson,paul.robertson84@gmail.com,0423817836,2019-07-05 13:31:17,BROWNSTONE - JACOBSON - Sofa Bed with Storage Chaise.,4810,498370001,432180,The wooden frame has cracked in the centre of the couch at the front side. Occurred yesterday when I sat in middle seat. Couch now sags in the centre.   Afraid to sit on it and cause further damage. It cracked in centre from normal use  no jumping/falling - it may have weakened over time?   I can't take a photo of the crack because of upholstery over it but you can see the sagging. Let me know if either photos needed.,90.00,Jacobson Sofa Bed  1. Sofa seat cushion: Both front timber support rails have snapped in the middle. Seat cushion cannot be used at present and affects the pullout bed being opened and closed. Materials and design appear not to be of adequate for the span of the unit.  Timber support rails must be replaced requiring webbing to be released - plus additional strengthening measures required to reduce the likelihood of a repeat occurrence.   This is a non-standard repair.,Inspection completed,2019-08-02 13:01:15,Discount to Keep,Frame,Design,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Ash Monaghan,Jason Burger,2
Morayfield,MF,South QLD,61272,2016-09-26,Katrina,Mills,Katmills79@gmail.com,0412637598,2019-07-09 10:57:10,CHOCOLATE - MAGNUS - Corner Lounge,4504,531060003,966975,Spring broken - uncertain as to why,240.00,Multiple issues with this suite.  1. Seat cushion making clunking noise on LHF electric recliner of corner suite. Zig zag spring has detached from under seated weight. Staples used to fasten spring in place have failed. Materials used inadequate.  2. Dustcover torn underneath LHF electric recliner of corner suite. Detached zig zag spring has torn dustcover.   Suite is in reasonable condition.  P.O NO. 060-2845820,1. Reattached zig zag spring. Customer satisfied with repair.  2. Replaced dustcover. Customer satisfied with repair.,2019-08-02 11:33:56,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Naomi Hughes,2
Campbelltown,CM,NSW Metro,61318,2018-04-21,Rebecca,Seaborn,Rebecca.purcell@hotmail.com,0432968543,2019-07-09 16:09:51,DARK GREY - SPARTACUS - Corner Lounge,2560,512030004,806386,Cushioning in the lounge base has deformed and is losing shape. Wiring is pushing out and you can feel the wiring when sitting on it. Has not poked though...yet but is felt without pushing down one side.,200.00,,,2019-08-02 15:32:20,Changeover,,,Dewey Holdings PTY LTD,THE LEATHER DOCTOR,Ian,Dewey,Rebecca Parfitt,,2
Townsville,TV,North QLD,61325,2018-09-29,Kristy,Watt,mattkristylee@live.com.au,0466014207,2019-07-09 16:41:01,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,4806,577280001,363136,The Leather on the recliner is not good cracking patch worn starting on the other recliner as well on the three seater. It’s not even a year old yet.,150.00,Lannister Black Leather Lounge Suite  Time since purchase: 0 years  9 months  4 weeks   This customer lives about 1 hour and 15 minutes south of Townsville.   3STR Unit with two end recliners.  1.  RHF footrest and legroll: Black pigment cracking LHS of legroll and footrest. Leather used is very coarse in this area and should not have been selected / used. Panel replacements needed.  2. Middle seat top cushion: Colour wearing off on side edge of seat cushion. Recolouring needed.  3. LHF footrest: Black pigment cracking RHS of legroll. Issue is not as extensive as the other legroll but still noticeable.  A crack on the top RHS of the footrest can be seen. Again  the issue is with the coarseness of the leather used. Panel replacements needed.  4. LHF single recliner: minor issue with footrest leather on LHS where is meets the legroll. Very small amount of cracking seen due to coarse leather at that point. A surface repair should likely correct this issue.  CF + R/Q + travel $60 = 150,Customer has SmartCare cleaning product. Lounge clean tested and found to be very clean. No other surface issues seen.  These problems are manufacturing issues. Having to replace leather panels likely puts this case into the 'Major Fault category' of item under 12 months. Coarse leather used is likely split hide.  There is the potential that other areas may become exposed over time that cannot be seen at the moment.  Customer not happy with the quality of the leather used on the lounge she has been sold.  Estimated repair cost $1150 + travel costs.  AMART TO ACTION,2019-08-02 10:59:18,Changeover,Peeling,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
Cairns,CN,North QLD,61455,2014-11-13,Lorraine,Paganini,lorrainepaganini@hotmail.com,0412103320,2019-07-11 11:00:57,BLACK - SAN MARCO - 3 Seater Sofa,4870,511290004,305544,2017 all linings began disintegrating and falling off leaving a black powder. Small bubbles in the leather have resulted in material peeling off and I fear this persistent dust poses a serious health risk. I replaced an expensive large rug due to the black staining from the lounge. I have always had leather furniture and never experienced this problem. I believe this product is made of inferior materials and is indeed faulty. I am an established Cairns Retailer  well aware of Consumer Warranty and Laws to protect Retailers  I do not make unnecessary complaints. I expect A Mart to reach a favorable solution to end this disaster. Yours faithfully Lorraine Paganini,650.00,Dust cover has disintegrated on 2 x 3STR’s with 2 inbuilt recliners,Removed remaining dustcovers including mechanisms. Cut to fit new dust cover and stapled into place. Reassembled. Vacuumed,2019-08-02 11:28:02,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Alexander McGuire,2
Rockhampton,RK,North QLD,61569,2018-05-17,vicki,sutton,vickigst@bigpond.com,0458281143,2019-07-12 14:20:50,DARK GREY - SPARTACUS - 3 Seater Sofa,4680,512010004,350037,reclining footrest on one will not close and as per 2nd photo i would say there is a bent metal bar which is stopping it from closing and clipping in place and the 2nd footrest is a little droopy when open but it does close.,300.00,Both single recliners were bent and very sloppy. They had both dropped  which made it difficult to operate them. One was so bad  the customer had tied the mech with rope so they were able to use it until it was fixed.,To repair  we took 2 new 888 mechs with us and were able to replace both recliners  Fitted  tested  disposed of damaged mechs. Tidied up and re-stapled the fabric damaged underneath by the dropped mechs rubbing on the footplates,2019-08-02 09:11:33,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Alexander McGuire,2
Rockhampton,RK,North QLD,61570,2018-01-17,Michelle,Williams,mjwill1963@gmail.com,0419224029,2019-07-12 14:20:54,BLACK - MILLENNIA - 3 Seater Sofa,4703,579010001,344167,Lid can't be fully closed and is bent somehow. Sounded like it was hitting on something inside so I took it out to see if something had fallen in but there wasn't.  Even if it could be fully closed the locking tab wouldn't reach it anyway.,130.00,The original USB box was faulty and the lid would not close.,To repair  we replaced it with a new USB box which was preordered and sent for this job.  Fitted  tested and all working well Repairs completed,2019-08-02 10:52:10,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Richelle Suna,2
Morayfield,MF,South QLD,62193,2017-09-29,Erin,Macaron,erinmacaron@gmail.com,0433546172,2019-07-19 20:11:20,BEIGE - MILLENNIA - Electric Recliner,4510,578990002,983932,A price of the chair has falling on to the floor causing a few problems can a repair man please call to look at it  Thank you,130.00,Scraping noise when footrest is being extended on single stand alone electric recliner. The light bar attached to the bottom base frame has come loose and is catching the mechanism arm when being extended. Design and manufacture of the suite has not given adequate clearance to fixing the light at this position. It is likely this may occur again in the future.  The recline action is also very noisy with the upholstery rubbing on itself.   Dog has chewed cord casing but has not damaged the wires  otherwise the suite has not been abused.   PO Number: 015-2942007,Reattached light bar to base frame and checked all electrical components to ensure they are working. Applied conditioning cream to upholstery to stop rubbing noise when reclining. Wrapped damage cord casing with electrical tap. Customer satisfied with repair.  Invoiced at Call Out Fee $70.00  Report $20.00  1- Internal 3 $40.00. Total invoiced excluding GST $130.00.,2019-08-02 11:48:21,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,AMY BLATCH,2
Springwood,SW,South QLD,62236,2016-04-21,Jamie,Brettle,Heybrettle@hotmail.com,0431619398,2019-07-20 14:23:33,CHARCOAL - SPARTACUS - 3 Seater Sofa,4123,512010001,186782,Issues with the two seater recliner. One side has a broken piece of metal that supports the foot rest  the other side a broken piece of timber at the front.,90.00,on inspection of two seater; 1 LHF mech metal has snapped. 2  The foam around both pocket springs across the front rails of both recliners has  unglued and severe compaction. . 3 Broken frame on rhf  seat which keeps the pocket springs in place. 4 Broken wooden calfsupport on rhf recliner. Apart from that sofa not in very good condition.,Inspection and report,2019-08-02 18:33:06,Finalised_technician,Frame,External Force,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Tianye Zhang,,2
Joondalup,JP,WA,62264,2018-10-17,Jess,Takla,jessica_takla@hotmail.com,0421715399,2019-07-20 21:29:14,ESPRESSO - CRAWFORD - 3 Seater Sofa,6031,506600001,906200,When sitting on either of the seating panels there is a slope and is not comfortable to sit as it feels as though you are sliding off.   It has been replaced once before but we are having the same issues.,0.00,,,2019-08-02 17:21:40,Reselect,,,,,,,Naomi Hughes,,3
Hoppers Crossing,HG,VIC,62316,2018-07-30,Ashlee,Da Pos,ashleedapos@gmail.com,0400123023,2019-07-21 19:57:59,NAVY BLUE - KELLER - 3 Seater,3024,603570002,86146,There's a rip in the seam of the bottom cushion of the couch.  I'm not sure what has caused this  it the seam may have been stitched too tight during manufacturing.,0.00,,,2019-08-02 16:39:24,Changeover,,,,,,,Naomi Hughes,,3
Port Macquarie,PM,NSW,62338,2018-06-16,Anne,Todd,lyane@bigpond.net.au,0429782413,2019-07-22 10:39:18,STEEL - BALLAMY - Lift Chair,2445,624530001,170168,Ram is hooking into spring and ripping underneath. The Leather Doctor has been and inspected and has advised possible frame collapsed.,0.00,report completed on previous claim,report completed on previous claim,2019-08-02 11:10:42,Reselect,No defect,No Defect,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Richelle Suna,2
Lawnton,LA,South QLD,62426,2014-03-16,Kylie,Lawrie,kylielou79@netspace.net.au,0416226970,2019-07-22 20:03:30,BLACK - BERKELEY - Theatre Recliner Suite in Leather,4017,433980001,317169,The lever to lift the recliner is broken again,130.00,RRF and middle recliners Footrest not activating when trigger is pulled.Trigger cable broken. High use areas.,Replaced broken trigger cable on RHF and middle recliner. Customer satisfied with repair.,2019-08-02 11:20:14,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,AMY BLATCH,David Hasted,2
Penrith,PH,NSW Metro,62646,2016-08-21,Debbie,Ballard,deborah.ballard@hotmail.com,0404047587,2019-07-25 14:17:29,GRAPHITE - WHITSUNDAYS - 3 Seater Sofa,2749,510520002,989615,On the arms of the lounge there is markings in the vinyl. We do not have any animals that live or are in the home. It appears that it may be a fault in the thickness of the material.,0.00,,,2019-08-02 12:41:11,Discount to Keep,,,,,,,Leigh Gerry,,3
Coffs Harbour,CH,NSW,62665,2016-06-25,Carl,Bennett,carl@mikeblewitt.com.au,0401882231,2019-07-25 16:58:46,BLACK - ZAVIER - Recliner,2450,547290002,217784,Hi  Enduro cover peeling of both recliners and the 3 seater. Only just on 3 years old. well maintained & look after.,0.00,,,2019-08-02 13:30:15,Discount to Keep,,,,,,,Leigh Gerry,,3
Nunawading,NW,VIC,62773,2019-01-25,Rosa,Langroodi,rlangroodi@gmail.com,0403294406,2019-07-27 16:30:44,LIGHT GREY - ALLANA - 2.5 Seater Sofa,3128,616640002,308564,The couches were delivered middle/end of February and the damage began soon after. The fabric of the couches looks like it has been pulled off and has fabric dots all over both couches. When you run your hand over the couch  you can feel the numerous amount of fabric that has been pulled up from the couch. It is very visible from afar to notice the damage of fabric. I am quite unhappy as we have only had the couches for a short time period and it hasn’t been used that much either.,0.00,,,2019-08-02 11:49:02,Reselect,,,,,,,Mahnaz Reza,,3
Morayfield,MF,South QLD,62803,2010-08-22,Patricia,Holmes,pjholmes@iinet.net.au,0403570448,2019-07-28 10:54:03,BLACK - CELEBRATION - 3 Seater (2Inbuilt Recliners) + Recliner + Recliner,4509,364760003,836008,The handle of the reclining lever broke off in my hand  possibly caused by material failure of the plastic piece.,110.00,Footrest can not be activated on LHF recliner of three seater suite. Trigger handle has broken off the cable. High use area wear and tear.   Suite is in good condition and has not been abused.,Replaced trigger cable. Customer satisfied with repair.   Invoiced at Call Out Fee $70.00  Report $20.00  1- Motion 1  $20.00. Total invoiced excluding GST $110.00.,2019-08-02 08:34:01,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,AMY BLATCH,2
Ballina,BA,NSW,62838,2019-06-12,Anne,HARRIS,annabelleh1853@gmail.com,0490061481,2019-07-28 17:23:28,LIGHT GREY - BRIGETTE - 2 Seater Sofa,2480,633860001,213018,The button has pulled out as it was not secured adequately.  It was not pulled by anyone  I just found it hanging loose.,0.00,,,2019-08-02 08:14:12,Changeover,,,,,,,AMY BLATCH,,3
Springvale,SV,VIC,62857,2016-08-07,Suraj,Singh,surajsingh.acc@gmail.com,0404657092,2019-07-29 09:37:28,BLACK - DIAMOND - Corner Lounge with Sofa Bed,3171,509550001,88071,All the fabric is getting damaged,0.00,,,2019-08-02 09:37:02,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Helensvale,HE,South QLD,62982,2016-06-26,joe,dakin,joeydaks@gmail.com,0406647787,2019-07-30 10:54:14,BLACK - ZAVIER - Recliner,4216,547290002,368764,Fading of the colour on the fabric seems to be the main problem caused by normal wear where the body or hand rub or touch the cover of the lounge chairs.  The colour fading has occurred in three places on the main lounge chair and single recliners  (see photos) and what caused the problem appears to be just normal wear and fading of thin colouring over fabric.  Regards Joe Dakin.  22 Myola Court.   Coombabah. QLD  4216.  m-0406 647787,0.00,,,2019-08-02 11:21:54,Reselect,,,,,,,Ann D'Ambrosio,,3
