STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Casula,CL,NSW Metro,110978,2019-05-19,Jack,Rowe,jack.rowe@live.com.au,0433984877,2020-11-17 21:38:19,CHARCOAL - SPARTACUS - 3 Seater Sofa,2560,512010001,822723,There are two issues that are making it quite uncomfortable to sit on and a bit of a concern when our kids are sitting on this. The first issue is the separation in the middle of the cushions which is a 5cm gap when nobody is sitting on it. However  when two people are on each end  the separation is up to 15cm. On two occasions  our daughter has gotten her leg caught in between the wooden base underneath the cushions. The second issue is that on the two middle panel cushions  the horizontal cushion parts have also separated so that when you are seated on the lounge  you can feel the spring/wires underneath digging into the back of your thigh. unsure of why these issues have occurred as we have two matching single recliners which we use more often and have not encountered this issue.,90.00,Issue 1. Pocket springs on both recliners  Issue 2   Multiple tears under legroll on both Issue 3. Where legroll joins timber section is all torn and there is no material to work with.  Would need to be returned to work shop and material replaced with cut & sew.  Quote would be more than replacement.  Cs2 x 2 plus callout x 2 plus pocket springs x2 and by the look of backrest mechs are on the way.,Report.,2021-06-01 09:15:31,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Richelle Suna,2
Logan Central,LC,South QLD,121573,2019-04-11,Milan,Verma,milanv499@gmail.com,0422204619,2021-04-05 12:56:10,BLACK - MICHELIN - Leather Corner Lounge,4077,533300001,341709,Hi    One of the recliner foam has started coming out near the bottom. Its not been used since then to avoid further damage.,750.00,Customer complained of multiple issues whilst onsite. Both recliners have fabric worn through under the legrests due to the mechanism touching it when actioned.  The seat frames need to be raised to avoid the problem recurring. The corner seat is soft and leans to one side when sat on.  Foam needs to be replaced or boosted and webbing adjusted as it is stretched and not giving support. This is an offsite job as entire piece has to be stripped for access. Lounge is in good and clean condition otherwise. PO 070-3091868,Quote edited for all repairs. Corner seat - webbing stretched across frame  booster foam added. Both recliners - new fabric sewn in under legrests. Seat bases height adjusted so problem does not recur.,2021-06-01 11:32:26,Finalised_technician,Cut/Tear,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Richelle Suna,2
Toowoomba,TW,South QLD,121742,2017-09-30,Toni,Thomas,toni.darbey@hotmail.com,0437084735,2021-04-07 09:57:42,DARK GREY - SPARTACUS - 3 Seater Sofa,4405,512010004,364842,Previous repair has failed (111983)and also the recliner on the other side and one of the single recliners.,160.00,Job request did not reflect the issues with the lounge which were: PS on RHF recliner of 3-str had failed (LHF was replaced on earlier visit and was still ok) Single seat recliner #1: Mech failure  leaning to RHF side Single seat recliner #2: Mech issue  very difficult to open mech,Discussed with CS and was asked to provide Q&R,2021-06-01 11:36:19,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,Tamara Tideman,Marie Pollock,2
Rutherford,RD,NSW Metro,122847,2019-05-19,Misty,Sayers,misty.sayers@hotmail.com,0402544375,2021-04-21 16:39:00,DARK GREY - SPARTACUS - Corner Lounge,2315,512030004,819295,One recliner is broken & a spring has fallen out from somewhere underneath  unable to use recliner. Other two recliner seats you can feel the springs whilst sitting down on lounge. Not sure what has caused the damage  with a 10yr warranty its concerning its falling apart so soon after purchase.,90.00,Item 1# The LHF recliner has collapsed to the left. This is due to the mechanism being bent. Item 2# All of the foam casings on every seat except for the corner seat have collapsed and rolled over the front of the timber frame.  I don’t believe this is customer caused as they look to take pride in all furnishings.,Inspection and report only due to additional items listed on inspection.  Lounge coverings are in good condition  Please see quote to repair.,2021-06-01 14:44:00,Discount to Keep,Pocket Springs,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Jessica Kyle,Brenda Stewart,2
Yamanto,YO,South QLD,123259,2018-12-29,Colin,Walter,colewalter314@gmail.com,0418743471,2021-04-28 11:38:24,BLACK - OPTIMUS - Electric Recliner,4306,625800001,745200,The leather is peeling and the foam underneath is falling out,90.00,1- zipper on the armrest of single recliner has busted  this will need to be taken off site for machine sew and a new zipper.  2- knee roll calico has torn causing the foam to fall out.,New quote submitted,2021-06-01 14:53:08,Finalised_technician,Zipper,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Rebecca Parfitt,Michaela Nicholson,2
Tweed Heads,TH,NSW,123685,2020-01-23,Cherie,Simms,cheriesimms@gmail.com,0414338600,2021-05-04 15:20:07,CHARCOAL - SENTINAL - 2 Seater,4868,625780001,280264,The mechanism is not working properly it makes a noise and doesn't lower the seat properly it seems to be a jerking motion. The seat section seems to be collapsing it is sagging. Hard to see in photos especially mechanism. You can't take photos of that. Would like something done about this. We only received this suite in the end of may/June 2020.,90.00,Both recliners on this 2STR console - mechanisms are bent causing them to catch on the arm frames. Both seats are sinking from stretched zigzag springs more than normal wear.,CF + Report,2021-06-01 11:27:44,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Richelle Suna,2
Springwood,SW,South QLD,124503,2019-07-04,Ambresh,Jhanbia,Ambreshjhanbia19@gmail.com,0413572196,2021-05-16 11:35:29,BLACK - MICHELIN - Leather Corner Lounge,4109,533300001,235402,Quality of leather is very poor,90.00,On Inspection: 1. Significant peeling of the leather  predominately along the seams of the seat cushions  which are raised. Due to the raised nature of these seams  a lot of wear would be occurring when the customer sits on the sofa due to friction.  2. There are other small areas where the top coat leather is peeling on the surface on the seat cushions. 3. The customer states that the sofa is cleaned monthly with Smart Care products using a microfiber cloth  - the clean test on the seat cushions supports this (minor dust and dirt).  4. Quote for repair and re-colour for your consideration.,Inspection & Report. Clean test conducted.,2021-06-01 13:24:55,Reselect,Peeling,Manufacturer,Saverio Neri Wendy Neri,THE LEATHER DOCTOR,Sav,Neri,Jodie Weir,Naomi Hughes,2
Cockburn,CB,WA,124744,2018-03-03,Kiara,Murphy,Kiaramurphy93@hotmail.com,0414589982,2021-05-19 11:41:04,BLACK - ALBERTA - Corner Suite,6171,578750001,267962,Stitching coming away on multiple chairs  the chase backing doesn’t sit up straight has a lean  multiple chairs have leather tear majority in un seen places.,200.00,- RHF chaise backrest & armrest top stitch fraying and coming undone.  - Almost all seats on the lounge more or less had top colour cracking/peeling - on the side skirting panels  on the pippings  underside the legroll  and top seat panel.  Material used during manufacturing for the high use areas are inadequate for designed purpose. material used is called "Split leather" is the bottom part of the hide that been has split  because of this split hide has inferior strength to that of the top hide and is susceptible to cracking and fraying when flexed and stretched  this type of leather is normally used in the low stress applications because they are weaker than top grain leather. Inappropriate materials for intended use.  Did a clean test on two chairs  results did showed dirty build up but did not feel tacky or oily. Customer mentioned that she does not clean regularly.  However the issue here is with the side skirting panels which are cracking/peeling due to inadequate material used.,I am able to repair the fraying top stitching and stitching coming undone  however peeling/cracking on the lounge is not repairable. LET ME KNOW IF YOU NEED THE TOP STITCHING REPAIRED?,2021-06-01 12:37:42,Discount to Keep,Peeling,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Jodie Weir,Richelle Suna,2
Lawnton,LA,South QLD,124939,2019-04-23,Casey,Mcintyre,Casey_mumma@hotmail.com,0410117964,2021-05-22 05:52:19,BLACK - THEODORE - 3 Seater Sofa,4511,577530001,345476,Leather is peeling  lounge is sucking in a area. I have no idea what caused the issues. Cheap make? It’s well looked after and cleaned.,90.00,Multiple issues with this suite.  1- Leather cracking on middle cushion side panels of three seater suite. The suite is upholstered in top hide and split hide. Split hide is the bottom part of the hide that has been split. A stucco is applied to smooth the rough surface texture and a grain is then embossed on the leather. Because of this  split hide has inferior strength to that of top hide and is susceptible to cracking and tearing when stretched. The effected leather is split hide and the stucco is failing from flexing in the panels under seated weight. PAF - Materials used in manufacture. 2- Split hide leather tearing on seam line from leg roll fly to armrest frame on both armrests on 3STR suite. Design of this area includes the leg roll fly fastened over a solid bolster to the armrest and this puts extreme pressure on the leather seam under seated weight. PAF - Design and Manufacture.  3- Bolster not fully covered with leather on RHF armrest of single recliner. PAF- manufacture,4- Customer concerned with slight tilting of seated weight to the middle seat cushion on RHF recliner of three seater suite. Inspection found no structural defects. Softening of seat foam. High use area wear and tear.   Suite has not been abused.   3 seater PO Number: No number  Recliners PO Number: 070-3099742  Cannot quote to repair as second issue is a design flaw that will reoccur after repair.   Store to Action.,2021-06-01 14:53:59,Finalised_technician,Cracking,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Naomi Hughes,2
Rockhampton,RK,North QLD,125149,2020-11-21,Sharon,steel,sharonsteel_67@hotmail.com,0406076697,2021-05-25 09:02:44,BLUE - SALOON - 3 Seater with 2 Inbuilt Recliners,4702,688630001,386455,Received my lounge in February  fabric already pilling on recliner. No pets or kids in the house. No shoes worn on it. Just everyday use by myself.,0.00,,,2021-06-01 12:25:48,Finalised_no_technician,,,,,,,Tammy Edge,,3
Port Macquarie,PM,NSW,125337,2020-09-16,Stephen,Searson,ygsearson@hotmail.com,0405437734,2021-05-27 11:38:59,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,2446,649500001,191404,The issue is that on the right side of the sofa from when you are seated   the outer edge of the backrest falls away. When reclining it is much more noticeable and nearly tips you out of the chair. Cause When reclining to a fully reclined state in a normal manner  there was a crack from the outer side back support and it seemed to give way.  It is hard to see the problem from the photos as the damage seems to be internal.,0.00,,,2021-06-01 09:13:53,Changeover,,,,,,,Brenda Stewart,,3
Tingalpa,TA,South QLD,125471,2020-07-26,Olivia,Clevin,livbass97@gmail.com,0410953830,2021-05-30 08:39:13,DARK GREY - HOLLOWAY - Corner Lounge,4174,658160001,832154,The couch is nothing like when I purchased it  it’s misshaped  the fabric is loose in parts of the couch It’s pilling and freaying. The cushions are all misshaped from where people have sat on.   I believe this is a poor design of fabric and quality.   I’m not happy that I paid $2700 for this couch for it to do this less then 1 year from purchase. I waited 10 weeks for this couch to come aswell.  I have made a claim on this product before but life got in the way. I understand pilling is not part of “warranty” but a fabric should not pill this much in such a short time. I have tried a pilling tool as per advice from last claim  but it did nothing.  It shouldn’t be miss shaped or gaps in between the couch.,0.00,,,2021-06-01 12:27:01,Reselect,,,,,,,Brenda Stewart,,3
