STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
West Gosford,WD,NSW Metro,74268,2015-12-15,Trevor,Graham,fatso11@me.com,0413390948,2019-12-30 14:29:32,BLACK/LICORICE - ROCHELLE - Recliner.,2251,535020001,632357,There are 3 items 2 x item code 53502 and 1x 53503. The two single seaters have had the springs raise up and you sit a an angle when seated. They also are lop sided. The black cover material has degraded.  Item code 53503 the 3 seater the springs have calapsed on one section. When sitting on the seats you are sitting on the wooden base.  The photos don’t display the problem clear as you need to sit on the seats to feel the problem.,0.00,Multiple issues,Another solution was provided to the customer  that I'm not aware of. This has been sitting in the system for months.,2020-04-26 12:48:55,Finalised_technician,No defect,No Defect,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natasha Smith,Richelle Suna,2
Dandenong,DG,VIC,78750,2017-06-25,Mathivathani,Srikumar,S_mathumathi@hotmail.com,0427083405,2020-02-17 13:44:57,BLACK - MILLENNIA - 2 Seater Sofa,3978,579000001,184269,One of the sofa’s button’s are not working . ( left side) so can’t use the recliner . The other side is ok . Left side on when we turn it on even we can’t see any lights aswel .,130.00,RHF recliner on 2 seater not working due to faulty cupholder with buttons.,Replaced with new  recliner now working correctly. Job completed,2020-04-26 12:28:01,Finalised_technician,Trigger Button (Electric),Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Natasha Smith,Naomi Hughes,2
West Gosford,WD,NSW Metro,78892,2017-07-21,Craig,Campbell,cattcampbell10@gmail.com,0418667030,2020-02-19 10:27:54,STONE - SAN MARCO - 2 Seater Sofa,2325,569280001,655049,Stitching around zipper pulled away from zipper I believe fair wear and tare was the cause of this  problem as we have not had problem with other one we have,310.00,Issue#1 the RHS facing rear cushion stitching has separated from the zipper  also presenting small tears. The reason for this happening   in my opinion is a weakness in the stitching  via missing stitches in production of the lounge. There was insufficient loose thread  top and bottom to completely stitch the job when manufactured.,Issue#1 using backing material to strengthen the dust cover  I glued  then restitched both the top  and the bottom row of missing stitches. The customer was happy with the work today.,2020-04-26 12:49:18,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natasha Smith,Richelle Suna,2
Townsville,TV,North QLD,81682,2019-08-31,Tania,Walker,tj.walker83@y7mail.com,0488007885,2020-03-28 15:40:08,DARK GREY - SPARTACUS - Recliner,4814,512000004,384656,Unknown cause of damage spring has popped from lining.,200.00,Spartacus Lounge  1.  LHF  single recliner:  front border seat foam has compressed and shifted exposing the front edge of the springcell which can be seen and felt.,Faulty foam removed and new foam installed and secured in place.  Shape of upholstery restored.  CF + R/Q +INT2  = 200,2020-04-26 13:04:10,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Natasha Smith,Rose Tandy,2
Mandurah,MN,WA,81822,2019-05-05,Samantha,Jeffrey,sammie793@hotmail.com,0435264800,2020-03-30 15:53:03,CHARCOAL - SENTINAL - 3 Seater,6210,625790001,105743,The left side reclining chair has started to fall apart. Sitting on the chair you notice the bottom falls down quite far and is increasingly uncomfortable. when not on the chair you can see the bottom cushion sits below the others and the leg rest is folded as the bottom cushion starts to apply more pressure on it. When you recline the chair the top half leans to the left and starts to "dig in" to the arm rest causing the arm rest to lean out too. I have noticed this is also starting to happen to the right side too. This is the second issue we have had with this lounge. We would like to swap this lounge for a different one as we are not happy with the quality of this lounge considering the price we paid.,90.00,Issue 1 lhf recliner sunk. This has occurred due to the support spring frame having dislodged off the frame. Foam on front section of recliner also has flattened adding to the sunk seat cushion. recliner backs do not align  these could use tightening as there is a little movement. lhf recliner seems to have a lean outwards indicating that there is an issue with the recliner mechanism. Client also feels that the rhf recliner is starting to demonstrate similar issues.  Client has stated that they would prefer replacement or money back due to only having lounge for 9 months  the lounge having multiple issues and wear issues and that this is the 2nd time a technician has been out to assess the lounge. initially repair recommended would be to replace internal seat cushion (foam required) complete internal frame repair(on site unless frame is not usable and needs replacing) replace lhf recliner mechanism and tighten the backrests to determine if this was the cause of misaligned backrest,Report only  Refer quote for repair option.,2020-04-26 11:24:54,Reselect,Frame,Manufacturer,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,Natasha Smith,Kesaia Tavake,2
Virginia,VI,South QLD,81852,2016-03-04,Rhys,Cochrane,ozvisaservice@gmail.com,0431542675,2020-03-31 09:00:31,BROWN - CHASER - 3 Seater Sofa,4017,510670001,445380,someone sat on the sofa and the seat collapsed,420.00,Issues on the suite as follow: 1 - Seat cushion has lost is support on middle seat of 3STR. Seat cushion main support frame is broken. Timber has snapped in half and pulled away from the front frame. Design of this section of seat support is inadequate that the timbers shape is easily split and staples not suffitiant to attaché timber sections of the frame together. Main frame need to be replaced and re-attach all zigzag springs. 2 - Backrest collapsed on single recliner. KD bracket attaching bolts have loosened from repetative recline action. LHF frame and T nut is damaged and has stripped the bolt.,Repaired as follow: 1 - Repaired broken frame and re-installed zigzag springs and displaced foam. 2 - Replaced 2x damaged KD brackets and t-nut. Customer satisfied with repairs.,2020-04-26 13:07:52,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Natasha Smith,AMY BLATCH,2
Morayfield,MF,South QLD,82140,2018-07-02,Michael,Tardif,miket1@netspace.net.au,0431900105,2020-04-03 17:22:02,CHARCOAL - CRESSIDA - 3 Seater,4506,594230001,988788,The left seat recliner has stopped working  the right seat buttons are playing up and the usb sockets are faulty,210.00,Multiple issues with this suite.  1. Footrest not reclining on RHF electric recliner of 3 seater suite. Troubleshooting has found control buttons on cupholder have stopped working. Faulty part in manufacture. Lights of LHF electric recliner cupholder buttons are also not lightining up.  2. USB port of charging station of 3 seater suite has pulled out when customer has used the dock. Faulty part in manufacture.   Suite is in reasonable condition. Lounge is very dirty.,1. Replaced LHF recliner cupholder. Replaced RHF recliner cupholder. 2. Replaced docking station.,2020-04-26 13:08:23,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Natasha Smith,Rose Tandy,2
Tweed Heads,TH,NSW,82181,2016-12-18,Nathan,Hall,nafehall@hotmail.com,0404441222,2020-04-04 13:28:13,BROWN - CHASER - Theatre Suite,2484,526710001,226313,The Structural Integrity in the middle section is terrible. There is little to know support-as you can see form the second picture even a small child falls back into the void. The Leather Doctor tried to repair it by adding extra foam but informed us it would make little to no difference and he is correct. It feels like you are sitting directly on the lounges frame as the padded coutions have lost all support. We would love to purchase another lounge from Amart through the Warrantee system obviously covering the price difference ourselves. Thankyou Nathan and Leanne Hall,450.00,issue 1 - RHF seat edge of the 2 seater section has lost its rebound capabilities Issue 2 - CM is concerned that he can feel the spring cell when pushing down on the 2 seater section Issue 3 - CM is not happy with the back rest sections of the 2 seater  bottom back rest roll slips into the void below,Issue 1 - RHF seat has had a new foam boxing and spring cell fitted ( this required a full strip down of the 2 seater and was performed off site ) Issue 2 - This felt normal to me for this lounge type. Issue 3 - This is a design issue as the lower back rest roll drops into the void below I have adjusted the quote to suit CF x 2 (to pick up and return) and INT x 2 for the extra work needed for seat foam repair.,2020-04-26 12:50:51,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,Natasha Smith,Vaishnavi Ravichandran,2
Campbellfield,CF,VIC,82263,2019-12-26,Vanessa,Saccuzzo,v.s@live.com.au,0400077544,2020-04-05 17:10:12,DARK GREY - PRESCOTT - 3 Seater with 2 Inbuilt Recliners,3073,649500001,625202,The recliner seems to have been faulty to begin with. The backrest part of the couch would constantly catch or be a bit stiff every time one of us would use the reclining lever. I didn't worry too much about it because it always managed to recline regardless. But then yesterday  upon using the reclining lever  the backrest made a cracking sound. I checked the back of the couch and the timber near the hinge looks crumbled / crumbly.  I've now had to push the couch hard up against the back wall to keep in in place.  Only the right side is affected  the left side has been no issue. The other two single seat recliners are also good  no issue.,90.00,The customer pointed out that the LH backrest was broken and wobbly. My inspection showed that the frame had broken above the connector bracket.  The timber used is poor quality and breaking apart. The fault would be considered a manufacturing fault,I tried to call when onsite for approval to take away but wasn’t able to speak to anyone. I’ve  included a quote to repair the backrest if required. It needs to be taken away to replace the damaged timber,2020-04-26 12:31:02,Changeover,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natasha Smith,Rose Tandy,2
West Gosford,WD,NSW Metro,82653,2017-10-28,Stephen,Twentyman,steve20man@gmail.com,0419728242,2020-04-11 12:27:17,LIGHT GREY - ADELLE - 3 Seater Sofa,2259,569210002,655174,The legs keep becoming loose over time.. I have called multiple times for this to advise the store it continues to happen. The temp fix (good for 6 months) is to wedge matchsticks on the holes. I am over needing to do this and would like to return the product.,0.00,NA,NA,2020-04-26 12:48:24,Finalised_technician,No defect,No Defect,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natasha Smith,Natasha Smith,2
Rouse Hill,RL,NSW Metro,82963,2018-08-18,Eleanor,Harrison,eharrison82@bigpond.com.au,0469881842,2020-04-15 22:46:50,LIGHT GREY - KELLER - 3 Seater,2763,603570001,1345,The springs are completely exposed with no padding on them at all. Which is completely dangers for my three young children.,0.00,,,2020-04-26 09:07:19,Discount to Keep,,,,,,,Catherine Sal,,3
Mackay,MK,North QLD,83009,2018-07-21,David & Carolyn,Heel,dcheel@bigpond.com,0437544877,2020-04-16 13:17:17,BLACK - MILLENNIA - 2 Seater Sofa,4740,624170001,358090,I have no idea what caused the damage.   It started peeling all of a sudden.   I’ve always had quality leather and thought it was a leather  and I’m very disappointed that this has happened to it and the product we bought,0.00,,,2020-04-26 16:45:35,Reselect,,,,,,,Catherine Sal,,3
Rockhampton,RK,North QLD,83282,2019-07-27,Brooke,Carroll,brookecarroll1212@gmail.com,0447666649,2020-04-20 08:30:44,LIGHT GREY - SCANDI - Queen Bed,4680,568240002,368082,Metal stand have both snapped off. They weren’t welded on properly on closer inspection  I have only moved my bed once and it was done by being lifted. As you can see in the photo they’re both completely off  and I am propping up my bed with textbooks.,0.00,,,2020-04-26 12:31:18,Discount to Keep,,,,,,,Richelle Suna,,3
