STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Munno Para,MA,SA,61760,2018-07-27,Paul,Munday,pandvmunday@gmail.com,0421612953,2019-07-15 09:16:23,PEWTER/LATTE - SILVERWOOD - Dining Chair,5118,378040001,815764,Screws holding the chair legs frequently (once or twice per week). This has led to on of the legs beginning to crack,0.00,,,2019-10-04 15:48:36,Discount to Keep,,,,,,,Kesaia Tavake,,3
Preston,PN,VIC,64520,2017-03-12,Wendy,Brundell,wendybrundell@hotmail.com,0476722921,2019-08-18 16:37:32,BLACK - MICHELIN - Leather Corner Lounge,3754,533300001,818713,Recliner mechanism seems To be playing up when opening.,400.00,THe customer pointed out that the Rh seat was sinking and mechanism wasnr opersring correctly. My inspecrion showed that the mechnsim was ok but the frame was broken along the front of the seat and hitting the mechnaism .,Approval was given via phone to take away the recliner and replace the broken frame.  The frame was repaired and returned to the customer,2019-10-04 13:08:06,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Rose Tandy,Naomi Hughes,2
Springvale,SV,VIC,66043,2018-12-11,Dominique,Rickard,domrickard@gmail.com,0402731023,2019-09-08 17:51:23,DARK GREY - SPARTACUS - 3 Seater Sofa,3194,512010004,116557,This is the second claim made on this item for the same reason. The repair made was no sufficient and the issue occurred again almost immediately. The padding between the springs and outer fabric “slipped” and allows the springs to be felt by the person sitting on the couch.,0.00,,,2019-10-04 16:38:33,Changeover,,,,,,,Alicia Lahey,,3
Virginia,VI,South QLD,66271,2017-04-04,Alan,Bray,alanebray@yahoo.com.au,0405275544,2019-09-11 16:03:30,BLACK - MILLENNIA - 2 Seater Sofa,4020,579000001,475362,I noticed there is crazing on the front of the headrest. I don’t know what caused it as it has not happened on the other headrests and I have 2 x 2 seaters,90.00,Endurocover fabric cracking on headrest cushion RHF recliner of two seater console suite. Under magnification the surface shows fracturing through crease lines and valleys of the grain patterns. The cracking is only occurring on the headrest area. Test clean does not show area soiled with dirt and grime.  Possible causes of damage are perspiration  body oils and possibly hair care products. The Endurocover fabric looks to be a type of plastic film adhered to a fabric backing. This product most likely has similar characteristics as bonded leather. I can not conclusively determine what is acceptable wear and tear for this material.   PO Number:  015-2919293.,I can not conclusively determine what is acceptable wear and tear for this material.   Retailers decision.   Invoiced at Call Out Fee $70.00 and Report $20.00. Total invoiced excluding GST $90.00.,2019-10-04 10:43:59,Finalised_technician,Cracking,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Jacob Faria,2
North Lakes,NS,South QLD,66733,2018-01-27,Donna,Otabil,Donna.otabil@yahoo.com,0434552356,2019-09-17 18:00:49,CHARCOAL - SPARTACUS - Corner Lounge,4408,512030002,221462,The footrest won’t pop out anymore. The side handle is “floppy”. I spoke to guy in store who said cBle was broken. He said it’s common with this lounge.,110.00,Footrest not activating when trigger is pulled on LHF recliner of console suite. Activator arm has detached from mechanism. Bolt appears to have not been tightened correctly in manufacture.   Suite is in good condition.  P.O No. 20161121,Reattached activator arm and fastened using nilon thread locking nut. Customer satisfied with repair.,2019-10-04 12:57:30,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Catherine Sal,2
North Lakes,NS,South QLD,66749,2018-10-01,Ian,Dawson,jabajulie@hotmail.com,0438811407,2019-09-18 07:55:53,CHARCOAL - CHASER - Recliner,4504,510660002,247161,It looks like the screw has broken or been dislodged. Was sitting on the couch & the back of the chair snapped back a bit,130.00,Backrest leaning further back and is very loose on single stand alone rocker recliner. KD bracket bolts have loosened off overtime from general use causing backrest to sit out of alignment. High use area wear and tear.   Suite is in good condition.,Tightened KD bracket bolts. Customer satisfied with repair.,2019-10-04 11:24:24,Finalised_technician,Fasteners/Connectors,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Rose Tandy,Catherine Sal,2
Mackay,MK,North QLD,66955,2018-01-05,Krystal,Blyth,krystal_blyth@hotmail.com,0401322244,2019-09-20 17:55:59,BEIGE - THEODORE - Corner Lounge,4740,578770002,348254,We have had the lounge suite replaced once and exactly the same thing is happening again.  We would like to choose a different leather corner lounge this time as this isn't a good sign.,90.00,The customer had a concern with their leather lounge cracking in some areas. Upon inspection it seemed the cracking is isolated to the sides of the seat cushions  but only the front most section sitting against another cushion. The leather in these sections is softer to the touch than the tops of the cushions  which suggests that the leather used on these areas is softer split hide leather which is leather with a cardboard like texture (the hide is split  coated and stamped with the new grain pattern - it is the bottom half of the leather) as opposed to the softness/elasticity and durability of full grain - top of the leather).  We find this leather can be prone to damage easier than top leather  this is why it is used in low use areas. It is a manufacturing choice to use this on lounges but if used in a high use / or flexible area it can have very adverse results over time. When the stamped/pressed coating on this hide begins to lift or delaminate,Continue from damage notes; (because it has been used in a flexible area) it begins to appear like small fish scales opening up  once they open enough  this then cracks the paint sitting on top of it.  The customers mother was present during the inspection  and informed me that she cleans the couch every few months or when it’s needed with a leather cleaning kit. She was unable to provide the kit for photos  and could not think of the name.  I completed a clean test on a high use area  and although a slight amount of dirt came away with the cloth  the couch had been cared for and cleaned.  The customer has had the lounge replaced for cracking in the same area so the customer had been checking these areas for cracking because it had happened on the previous lounge.  This damage is unfortunately un-repairable. Anything done to rectify the surface damage will continue to happen at the base level (due to the underlying issue) and the damage will quickly re-appear. CSC to determine outcome.,2019-10-04 10:14:29,Reselect,Cracking,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Tianye Zhang,Tianye Zhang,2
Hoppers Crossing,HG,VIC,67286,2018-11-11,Robert,Callea,sallyaqua7@gmail.com,0418333411,2019-09-25 10:26:37,WHITE - AMARI - 3 Piece Bench Dining Setting,3018,626650001,94790,Table and bench seats have rusted,0.00,,,2019-10-04 16:14:56,Reselect,,,,,,,Leigh Gerry,,3
Glendale,WY,NSW Metro,67419,2019-08-24,Ross,O'Brien,obie.deb@gmail.com,0431537151,2019-09-27 09:44:43,CHOCOLATE - BONZA - 2 Seater Sofa,2284,515100001,803118,Possible caused during loading / unloading.  Please note: My mother inlaw is  elderly I am acting as mums agent  please conact me to arrange any repairs.  0431 537151. Prefferred to have lounge base repaired on site if possible.,0.00,,,2019-10-04 14:06:32,Discount to Keep,,,,,,,Rose Tandy,,3
