STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Campbellfield,CF,VIC,42887,2017-03-18,Alex,Millington,aj_millington@yahoo.co.uk,0403389861,2018-11-07 11:25:12,Manny Corner Lounge,3064,53473,563818,The end seat in the photograph has sunk dramatically compared to the rest of the sofa when it is used just as much as two other parts of the sofa.  There doesn't seem to be any support.,560.00,The customer was concerned about the support on the rh seat of the raf modular sofa.  Visually a slight sink was apparent on the top of the cushion typical of compression of the cushion through use.   I conducted a physical inspection of the seating areas and confirmed that the support on the modular sofa seats was softer than the other seats of the suite .  When seated I was able to feel the horizontal frame section of the sofa through the cushion.    There was no external audible or physical evidence of any internal failures.   I conducted an internal inspection of the sofa and confirmed that there were no internal failures to the frame of suspension that would contribute to the perceived issue.   It is likely that the foam on the seating area of concern had softened through use.    The level of softening was on the lower end of what would be considered normal for the age of the sofa and is likely to further soften through use.,No action was taken during my visit.  To overcome the issue the foam on both seats of the modular would need to be replaced.  The quote has been provided for this to occur.  The repairs have been completed and returned to the customer,2019-02-14 17:02:51,Finalised_technician,Foam,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,Mitchell Demnar,Anyssa Chorvat,2
Prospect,PT,NSW Metro,43415,2017-09-04,Dennis,Jones,shirlden@hotmail.com,0433375057,2018-11-15 10:15:01,MILLENNIA 2 seater Featturing 2 Electric recliners,2766,57900,449642,Stitching has came undone around zipper,630.00,1) The stitching around the zip & footrest on the LHF recliner on the 2 seater lounge has come loose. This is likely caused by external force from the customer resting their feet on the calf / legroll. Likely cause  customer.  2) The customer also reported that the recliners on the RHF 3 seater lounge were shuddering when operating at times. This is normal & is caused when pressing the button lightly. There is no defect to the recliner or the cupholder control.,1) I thoroughly inspected the damage to the footrest / legroll.  2) I tested the recliners & showed the customer how / why this occurs.  Recommended Action/Quote: 1) This is a cut & sew.  2) There is no defect  therefore no further action is required.  Work Completed: The seat had to be unbolted from the rail  mechanism removed & the cover unpicked & stripped back in order to reinforce & stitch the zips back into place.  All fixed  customer happy  no further action required.,2019-02-14 13:12:09,Finalised_technician,Stitching,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Mitchell Demnar,Rose Tandy,2
Glendale,WY,NSW Metro,44764,2018-12-05,Marianne,Downlie,790533@noemail.com.au,0437390349,2018-12-05 11:50:21,San Marco 2 Seater,2305,56928,790533,brand new lounge not reclining  come out and wont go back in. possibly power issue customer not wanting to play around with lounge and requested a professional to go out and have a look.,160.00,Issue#1 recliner stuck in the out position. CSC ordered 2x motors to fit. The service call revealed that both motors were indeed not working  but I found the problem to be the buttons on the RHS facing recliner were jammed. Order buttons.,Issue#1 I isolated the problem not to be the motors  but the RHS recline button jammed in the on position. Unfortunately I had no replacement buttons on board. Order replacement buttons for a San Marco recliner. In the meantime  so that the customer has at least 1 working recliner  I disconnected the other side  now fully operational. Will call back and refit once the new set of buttons arrive. 13/2/19 swap out buttons for new  tested ok. Customer tasted and was very happy with the result.,2019-02-14 15:17:50,Finalised_technician,Cables/Leads (Electric),Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natalie Mitchell,Kirra Organ,2
Port Macquarie,PM,NSW,46102,2016-10-26,fred,payne,effjayp1@bigpond.com,0412132430,2018-12-27 14:48:09,San Marco,2443,54733,152266,Photos 1 and 2 are of the main problem seat where the cushioning of the seat area has collapsed. seat 3 is the partner single seat whie not used as much is showing signs of the same problem Photo 4 is of the double seat. on the left no one has used this area and it can be seen that it is firm however the seat to the right has been used a couple of times. As you kindly replaced the singles for the same problem before i am really concerned that all the seats will collapse in due course. It would seem that the padding used in the seating area is not strong enough as the problem seat is one that I sit on and i only way 70kgs. thanks for your consideration on this matter.,590.00,Foams in both single seats are sinking.,Report and quote only - customer has been through this process before and would like the repair and not a swap over. Foams replaced.,2019-02-14 14:40:45,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Natalie Mitchell,Kirra Organ,2
Dandenong,DG,VIC,46350,2014-12-23,Loretta,Mylius,aprileighth@hotmail.com,0419800537,2018-12-30 21:06:08,Spartacus,3196,51201,123562,On closing the recliner  the part snapped .,170.00,LHF mech has broken.,Replaced with new mechanism.,2019-02-14 15:04:53,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natalie Mitchell,Rose Tandy,2
Yamanto,YO,South QLD,46712,2018-12-24,FIONA,BURNS,rwfjelac1@dodo.com.au,0410413251,2019-01-04 09:24:59,SPARTACUS Recliner & SPARTACUS 3 Seater,4304,51200 & 51201,744257,Customer received their new lounge suite last week and 1x single recliner won't operate (trigger cable is all connected correctly) & the backrests of the 3 seater don't line up correctly,110.00,On arrival customer showed me that her single recliner does not open  on further inspection I found that the recliner handle is just stiff. After pulling the handle a few times the recliner opened and closed easily as it should.  The customer also showed me that the rhf backrest on the 2 seater is out of alignment  on further inspection I found that one on the backrest brackets is not attached/ installed properly  I have re-installed the backrest and it now sits straight and does not wobble around.  Customer is happy.,Cf- callout fee $70 Quote/report $20 M1 motion $20  Total $110 + gst,2019-02-14 14:49:13,Finalised_technician,Cables/Leads (Electric),Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Ash Monaghan,2
Caringbah,CR,NSW Metro,46817,2018-09-13,Graham,White,whitesg@live.com,0439405549,2019-01-05 10:11:27,Ballast 2 Seater Sofa,2232,62454,44453,Just noticed stitching coming apart this morning.  The 2 Seater Sofa was puchased 3 months ago and we have been on holidays for half that time and consider it to be faulty workmanship.,178.00,An approx 6cm section of joining stitch had come free where the two seat panels join the side panel on the left side of the RHF seat on the 2 seater lounge. The manufacturer has likely cut the thread while stitching the panels together. Likely cause  manufacturer.,I sewed the section back together.  All fixed  customer happy  no further action required.,2019-02-14 14:00:26,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Sharmin Sultana,AMY BLATCH,2
Yamanto,YO,South QLD,47279,2015-12-28,Aimee,Byrnes,aimee.l.byrnes@gmail.com,0410534796,2019-01-09 17:31:22,Radley MKII Large Corner Suite,4306,52357,709821,As been previously fixed recliner support bar can be felt when sitting on chair. The recliner when sitting gets stuck. The recliner has a lean to one side and this was fixed last time as well,170.00,On arrival customer showed me that the mechanism on the lhf recliner is catching and getting stuck. I have replaced the mechanism with the new one provided and the recliner now opens and closes without any issues.  The customer also showed me that the backrest is collapsing a small amount   I have explained to the customer that this area needs to be plumped up every now and again to stop the crush  I have also installed 2 layers of Dacron to the inside backrest to help .,Customer is happy with the finished product.  Cf - callout fee $70 Quote / report $20 M2 motion $80 Total $ 170 + gst,2019-02-14 14:56:22,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Catherine Sal,2
Dandenong,DG,VIC,47522,2018-06-26,belinda,jamieson,belindagrandma@hotmail.com,0421060906,2019-01-12 11:52:51,millennia 3 seater,3805,57901,206056,The close button does not light up and sometimes it flickers on and off.not know what has caused it.,130.00,this unit is in good condition and well maintained. the RHF controller is faulty and switch is not lighting up,replaced controller and now is working correctly.,2019-02-14 15:42:53,Finalised_technician,Switch Box,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natalie Mitchell,Vaishnavi Ravichandran,2
Auburn,AN,NSW Metro,47784,2016-10-01,Simon,Kim,bssky@hotmail.com,0425252298,2019-01-15 10:25:27,DELILAH RHF CORNER CHAISE,2121,54847,873243,As you can see from attached files  sofa leather is torn off. i don't know what has caused but I found that last week,90.00,Customer complaint is that the top right rear cushion leather is torn across junction of rear cushion and inside back,Confirmed customers complaint. Inspected the damage and told customer that this sort of damage most likely happens as a result of downward force on the top edge of the rear cushion. He agreed and said it was most likely his son playing on the top of the rear cushion  causing the leather to tear at the top edge. This is not a manufacturing fault  customer caused.,2019-02-14 15:46:38,Finalised_technician,No defect,Customer,The Leather Doctor Services Pty Ltd,THE LEATHER DOCTOR,IVAN,CORNALE,Natalie Mitchell,Mahnaz Reza,2
Waurn Ponds,WS,VIC,47960,2018-10-12,Kylie,Maugeri,kyliemaugeri@yahoo.com.au,0401677828,2019-01-17 10:53:52,EASY-LIFT Recliner,3018,55035,833213,The lift button stopped working and the motor is making a loud noise.,180.00,Elec motor not working ( parts ordered),received replacement motor and attended to install new part  issue resolved . While onsite cm informed that the remote control originally delivered had also failed and that they had purchased generic remote control  this took sometime to connect to motor as not original part  quote adjusted.  all working good now  cm happy. Job complete,2019-02-14 15:22:27,Finalised_technician,Motor,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Mitchell Demnar,Rose Tandy,2
Penrith,PH,NSW Metro,48242,2018-12-08,Jason,Thorpe,99thorpes@gmail.com,0425362776,2019-01-20 18:34:40,Spartacus recliner,2745,51200,1032476,1/ When you sit on it without reclining sometimes it just pops open into recline causing me or my wife to fall back in chair unaware of going into recline mode. 2/ Hard to recline back (close) at times if you see the pictures of it in the closed position there is a big gap in the chair. 3/ this gap is not consistent with my entire Spartacus lounge suite. 4/ Appears to be broken in the mechanism,170.00,The left mechanism arm on the single recliner had snapped. This is due to external force from the way the customer closes the recliner. Likely cause  external force.,I fitted a new mechanism.  All fixed  customer happy  no further action required.,2019-02-14 14:01:27,Finalised_technician,Mechanism,External Force,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Sharmin Sultana,George Mylonas,2
Tweed Heads,TH,NSW,48273,2017-12-05,Jo,Brigden,brigdenjm@gmail.com.au,0400498220,2019-01-21 10:42:30,Cressida eletric recliner,2487,59421,240995,Customer recently had her other recliner fixed - cup holder and has now advised 2nd recliner is having same issues,280.00,P.o.no. 035- 2956281 Tested chair on arrival  recliner was working fine  this surprised customer  but then I could feel area around buttons starting to get hot  then none of the buttons on cupholder/controller would work  definitely a failure within electrics.,Removed failed cupholder/controller and fitted new cupholder/controller. Recliner tested fine on completion.,2019-02-14 14:42:20,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,Natalie Mitchell,Kelsey Oliffe,2
West Gosford,WD,NSW Metro,48513,2018-06-26,Terry,Peck,terry.kath@bigpond.com,0438431280,2019-01-23 16:35:06,Ashleigh,2256,53460 & 53641,648924,Lounge sinking when sitting on. Recliner chair sinking.,380.00,Elderly customers had reported that several of the seats were now very uncomfortable to sit in and they were sinking into them. On inspection  the customers pointed out their main concerns  which included the LHF single recliner and the LHF recliner on the 3-seater. I tested them and the remaining seats out. The 2 aforementioned recliners definitely had compressed foam towards the rear of the seats  meaning that when sitting normally in them  you could feel the frame. The customers are mature and the wife has mobility issues  so the discomfort is exacerbated.,I checked out accessibility to the foam and would recommend that 4 of the seats (except the middle one in the 3-seater) are boosted  using a quality Dunlop booster foam. The customer’s otherwise like the lounge and would prefer it be fixed and made comfortable  rather than any other option. As accessibility is pretty good  I’ve submitted a quote for only 2 x INT2  but will fix the 4 seats and avoid future claims on the other ones. UPDATE: 13th  Feb 2019 Cut out Dunlop booster foam and inserted in all 5 seats. Also inserted nylon loose fill into the lumbar supports on all 5 back rests. I invited the customers to test out the seats  in all positions  which they did and were pleased with the results.,2019-02-14 15:47:56,Finalised_technician,Foam,Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Mitchell Demnar,Vaishnavi Ravichandran,2
Bundaberg,BG,South QLD,48542,2015-09-07,karen,holtsbaum,drew_kaz@optusnet.com.au,0448832736,2019-01-24 09:24:04,Hulk recliner,4670,53456,500549,The foot rest on  the chair does not fold in properly,170.00,Customers mechanism was very bent and loose.,We replaced with the mechanism we were supplied. We tested after we had finished and it was operating as it should.  Repair complete,2019-02-14 14:33:14,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natalie Mitchell,Kirra Organ,2
Cairns,CN,North QLD,48563,2017-04-18,Naomi,Currie,bncurrie@iprimus.com.au,0400746981,2019-01-24 12:21:25,Theodore Recliner,4868,57752,371879,Unable to send photos. The mechanism in both of the recliners have broken. One of the recliners is very difficult to extend. The other one broken one morning and now makes a crunching sound when opened.,170.00,QUOTE/REPORT - customer complaining that the rhf recliner was making a noise as it reclined and retracted  this was caused by a faulty mechanism that was bent  they also complained that the lhf recliner was difficult to open and close. M2-Motion - I replaced the mechanism on the rhf recliner  the cable was good and did not require replacement. The customer tested  all good.,I simply lubricated the lhf recliner mechanism with silicone spray which fixed the problem  customer happy with all results. Job complete.,2019-02-14 15:31:23,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Catherine Sal,2
Gepps Cross,GC,SA,48613,2017-09-06,steven,Hansen,sdm@chariot.net.au,0408110304,2019-01-24 18:49:42,millennia 3 seater,5091,57901,1012545,controller isnt working wont go up or down lounge wont close completely,130.00,Cup holder trigger buttons not working on the LHF 3s lounge.,Replaced cup holder with new part.,2019-02-14 15:27:51,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Vaishnavi Ravichandran,2
Cockburn,CB,WA,48619,2014-03-31,Peter,Anderson,peterandsheila@iinet.net.au,0427474373,2019-01-24 20:05:18,Toronto 3 seater,6164,44255,176841,On the left hand seat you can feel the spring when you sit down and when you pull out the foot rest the board at the end where your feet go and it has snapped. No one has sat on it from the break.,580.00,Customer has two issues 1 pocket springs poking out the bottom and the top of seat  2. Footrest board has broken,Took to workshop   Removed mechanism and leather  removed. Pocket springs  replace with new and some extra foam  refit leather amechanism Remove broken footrest board  make new and refit,2019-02-14 14:55:30,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Natalie Mitchell,Vaishnavi Ravichandran,2
Logan Central,LC,South QLD,48698,2018-03-22,Karen,Zuluaga,kareleja@hotmail.com,0434101352,2019-01-25 19:57:13,Bonza corner longe suite,4114,51515,329023,The couch has faulty stitching and is splitting at the 90 degree section.  I believe it is a weak stitching at that area,60.00,CSC Cancelling claim,CSC Cancelling claim,2019-02-14 17:06:29,Finalised_technician,No defect,No Defect,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Mitchell Demnar,David Hasted,2
Campbellfield,CF,VIC,48702,2011-08-30,silvia,silvia,silvia123_a@yahoo.com.au,0433576002,2019-01-26 00:30:15,Fenwick LOUNGE,3029,43403,386637,The couches have sunken in and they are not comfortable  at all,90.00,There are no manufacturing faults or defects evident at the time of this service call Older style PO label as per photo: Item code: 43403,On inspection the minimal amount of puddling of the leather and compression of the foam inserts to be as a result of normal wear and tear and therefore not constituting a specific manufacturing fault or defect  I have advised cm of this who is happy with the assessment  no further action required. Job complete,2019-02-14 10:03:54,Finalised_technician,No defect,Customer Perception,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Natalie Mitchell,AMY BLATCH,2
Glendale,WY,NSW Metro,48739,2015-02-07,Dayne,Cronin,cronindayne@gmail.com,0449530933,2019-01-26 14:18:26,HURLEY 3 Seater Chaise,2307,51075,710898,I have purchased 5 years foam foundation and structural warranty and all of the back cushions have lost their shape  all three seat cushions of the lounge and the chaise have lost their foam foundation. And when sitting on it  you can feel the wooden frame. The chaise seat cushion has also moved away from the back of the lounge which also affects the structure and comfort of the lounge. The entire lounge needs to have the foam replaced. The matching 2 seater isn't much better  but is bearable for now. The discolor on the cushion is from sitting near a window.,90.00,Item 1# The customer reported that the seat cushions have collapsed on both seat cushions and chase sections. In my opinion after an internal inspection I could not find any broken frame or manufacturing faults.  however the foam is extremely soft  to sit on. ( wear & tear) Item 2# The backrest cushions and LHF armrest has faded  in my opinion this is due to the lounge being in direct sunlight from a gap in the sheet hanging on the window.,Inspection and report only. The lounge is in average condition,2019-02-14 15:40:59,Finalised_technician,Foam,Normal Wear & Tear,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Natalie Mitchell,Catherine Sal,2
Springwood,SW,South QLD,48776,2018-03-04,Kate,Ott,kate.ott@outlook.com,0437117152,2019-01-27 12:36:39,Omaha 3 seater chaise,4152,58831,216936,Sat on the couch and the corner of the couch collapsed. Upon inspection found timber has broken and sticking out of bottom of couch.,240.00,the spring rail in the chaise seat has come away from the side panel ,repaired frame with glue and screws customer happy.,2019-02-14 14:47:14,Finalised_technician,Frame,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,Sharmin Sultana,2
Prospect,PT,NSW Metro,48791,2017-12-28,Rama,Doss,missputtaiah@gmail.com,0410074505,2019-01-27 14:35:06,Alfred 3 seater,2763,58478,454823,One of the 3 seater's lever for the recliner is not working and the recliner does not  open.   I have attached 3 photos for the same.  Thanks and regards,190.00,1) The customer that the RHF single recliner footrest felt unstable when open. After inspecting the footrest I discovered the screws were loose on the calf support bar. The manufacturer has not tightened the screws properly & normal wear & tear from everyday use by the customer has caused the screws to come loose. Likely cause  normal wear & tear.    2) The trigger cable on the RHF recliner on the 3 seater lounge had come free from its mounting position on the mechanism & where it fits into the pull release mechanism. The manufacturer has not clipped the plastic clip into the mechanism properly & normal wear & tear from everyday use by the customer has caused it to come free. Likely cause  normal wear & tear.,1) I turned the recliner onto its back  inspected the issue & tightened the screws.    2) I turned the lounge onto its back  inspected the issue  clipped the cable into the mechanism & joined it to the pull release mechanism  1) All fixed  no further action required.   2) All fixed  no further action required.,2019-02-14 12:22:12,Finalised_technician,Trigger/Cable,Normal Wear & Tear,The Leather Doctor Blacktown,THE LEATHER DOCTOR,Michael,Green,Natalie Mitchell,Kaitlin Evans,2
Virginia,VI,South QLD,48854,2014-03-14,Lisa,Callan,lisastephenson1@optusnet.com.au,0421086659,2019-01-28 14:35:15,CONAN 3 Seater Suite,4034,47705,386179,3 seater recliner left hand side has already been fixed once before now doesn’t recline properly and cord is part broken and has pulled material apart Single recliner wood under arm rest is broken this has also been fixed on another recliner it cracks every time you lean on it.,330.00,Multiple issues on the suite as follow: 1 - RHF recliner of 3STR suite is hard to close. Inspection found mechanism arm is bent and trigger cable broken. Mechanism and trigger cable need to be replaced. 2 - Single recliner LHF armrest lost its support and support frame has caved in. Armrest facia support most likely has collapsed in from pushing up action to get out of the suite. 3 - Stitching undone on side of seat cushion of middle seat,Repaired as follow: 1 - Replaced RHF recliner of 3STR suite  mechanism and trigger cable. 2 - Repaired RHF armrest facia  using MDF board and secured by screws. 3 - Sewn undone stitching on RHF seat cushion of 3STR suite.,2019-02-14 09:25:48,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Mitchell Demnar,David Hasted,2
Osborne Park,OP,WA,48872,2019-01-21,Kathryn,Eaves,kathrynseaves@gmail.com,0428299205,2019-01-28 17:28:30,Kayla 2 Seater Sofa,6148,59047,246917,2 Seater Sofa delivered with torn dust cover   Hi  I would like the option of the dust cover being replaced please. Regards  Kathryn,130.00,Dust cover torn,Install dust cover as well as install the legs,2019-02-14 14:46:29,Finalised_technician,Scratch/Scuff,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Natalie Mitchell,Mitchell Demnar,2
MacGregor,MG,South QLD,48924,2017-04-07,William,Tidswell,williamtidswell@yahoo.com.au,0466904737,2019-01-29 11:31:19,chaser recliner,4152,51066,294795,back rest has fallen back again,200.00,the recliner back frame where the kd bracket bolts too is broken. this has been repaired before but not by me.,repaired back frame customer happy with result,2019-02-14 14:41:31,Finalised_technician,Frame,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Natalie Mitchell,AMY BLATCH,2
Campbelltown,CM,NSW Metro,48958,2018-06-01,Antun,Kovac,louisekovac@gmail.com,0405224306,2019-01-29 15:08:15,3 Chaser recliner and 3 recliner,2560,51067,808029,With the 3 seater with 2 recliner  the recliner on the right and left gets stuck and clunks when closing. All 3 single recliners have staples coming out between the arm and seat  one of the recliners the back part seems like it has threaded out the bolts and cannot be bolted back in.,470.00,On inspection  the customer complaint that staplers were coming out in between the seat and arm in three single recliners. A KD bracket was loose at a single rocker recliner and also had problem to open it. Two recliners on the 3 seater was hard to open or close.  Further inspection  the bolts of a KD bracket was loose and caused timber damage to the backrest and this single recliner was jam. Tightened up bolts of KD bracket on all backrest to assure a peace of mind to the customer. Replaced mechanism as well.  Staples was not flat in between arm and seat of 3 single recliner which caused the CM fingers bleeding occasionally. Removed them to the satisfaction of the customer. I found that some staplers was loose out behind the leg roll and placed more staplers to secure them (Free of Charge).  On the 3 seater.  RHF mech touched and jam to the metal bar and hard to close. Replaced the mech and trigger cable (Free of charge) to fix that.,LHF mech was making clunking sound and hard to open. Replaced the mech and trigger cable (Free of charge) to fix that.  Job completed to the satisfaction of the customer.,2019-02-14 13:51:11,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Vaishnavi Ravichandran,2
Dandenong,DG,VIC,48965,2016-12-30,FAUUZI,KAMIL,alhurif@gmail.com,0424499060,2019-01-29 16:09:52,conrad corner chaise,3175,49971,173909,rip in couch,90.00,these units are in fair condition. the material has failed on the seat cushions and has torn along the seam in 3 areas also the armrest has collapsed. Both units have the material torn on the outer edge looks like it's been dragged in these area..,it is not possible to repair this material.,2019-02-14 15:39:05,Finalised_technician,Cut/Tear,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,Natalie Mitchell,Mahnaz Reza,2
Fyshwick,FK,ACT,48982,2018-04-17,John,Williams,georgie_312@yahoo.com.au,0498383856,2019-01-29 18:58:09,Chaser recliner,2615,51066,22199,The recliner is tipping very far back and as it rocks it has begun making a crunch sound. The back Rest has become very loose too,130.00,The backrest was wobbling very badly,Tightened brackets,2019-02-14 15:44:22,Finalised_technician,Fasteners/Connectors,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,Natalie Mitchell,Tianye Zhang,2
Springwood,SW,South QLD,48989,2016-11-18,Grant,Kane,Becngrant@hotmail.com,0437079034,2019-01-29 19:44:44,Michilin corner lounge,4123,53330,195748,The whole couch is looking worn and the leather appears to be very poor quality.  Very disappointed for the price of the couch irrelevant of getting it on sale.  I have religiously cleaned and conditioned the leather on the couched and it is worn and peeling.  There is wear on the edges of seats where nobody sits.,360.00,The pigment is missing on the rhf armrest seam on the rhf recliner. There is also missing pigment on the recliner seat. Pigment and top coat missing on the front panel of the corner module. The customer reported missing pigment on the ljf recliner seat - this proved to be one a mark and was removed during the clean test. The following tests were conducted. Clean test - the customer has been using approved cleaner and test revealed the sofa had minimal dirt. Touch test - no body oils could be felt. Adhesion test - adhesion issue on the front panel of the corner module.,Report and quote. Repairs completed 14/2,2019-02-14 12:22:43,Finalised_technician,Peeling,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Natalie Mitchell,Vaishnavi Ravichandran,2
O'Connor,OR,WA,49028,2017-02-25,Janine,Wragg,janinew1980@tpg.com.au,0420807357,2019-01-30 12:04:21,Alberta Corner Suite,6163,57875,123464,Since having the new suite the same problem continues whereby the recliner has weakened from the bracket and doesn’t sit flush as it should with the rest of the lounge and has movement from the bracket below.,130.00,Backrest on chaise very loose,Removed backrest  tighten KD brackets and mounting brackets on main frame  they were all loose Checked backrest  is solid now no movement,2019-02-14 14:54:53,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Natalie Mitchell,Mahnaz Reza,2
Cockburn,CB,WA,49090,2018-05-25,Shaun,Cartledge,shaunfloor@hotmail.com,0431644603,2019-01-30 21:40:37,ALFRED,6173,58477,272310,Sewing coming apart. I would assume the stitching wasn't held to begin with.,184.00,The decorative topstitch thread on the outer side of the RHF armrest of the single  recliner is loose. The anchor thread has snapped. The topstitch is starting to fray as it appears that the thread may have been damaged slighty by the customers children over time. I am unsure hiw the issue occurred originally which is why i have chosen external force as the party at fault.,Tied in new anchor thread and hand sewd the area. Tued off the other loose threads and sewed them back into the fabric.,2019-02-14 15:30:19,Finalised_technician,Stitching,External Force,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natalie Mitchell,Mahnaz Reza,2
Auburn,AN,NSW Metro,49130,2015-03-01,Charlotte,Duverge,Charlotteduverge01@gmail.com,0401149911,2019-01-31 13:37:37,Spartacus 6 Seater Corner Suite 01/03/2015,2567,51203,835885,Hello Team    After tech finish job as per report on 17/1 customer called back and complained that back are not lining up.   Technician went back on 25/1 but in between this job has been finalised.   Can you please re-open job or open new one. So the that we can add  some more additional info.,200.00,Following previous report and replaced the mechanism of LHF 2 seater,Job complete,2019-02-14 12:20:05,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Kaitlin Evans,2
Bundaberg,BG,South QLD,49142,2016-01-11,Brendan,Mckenzie,secretsquirrelshh@yahoo.com.au,0402539643,2019-01-31 15:06:02,Spartacus 3 seater with 2 inbuilt recliners,4670,51201,507135,As per the photo the right hand side recliner mechanism appears broken on the outside arm. I have also included photo's of the other side of that mechanism and the other recliners mechanism which are not broken. Essentially I went to recline and I felt it break as I did so. I was then unable to push it back down into position. It is stuck open. I am unsure as to how it broke.,170.00,The mechanism had snapped. We checked if there were any other issues or if the customer was concerned about anything else but the mech was the only issue.,We replaced the mechanism. Repair complete,2019-02-14 15:27:22,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Natalie Mitchell,Mahnaz Reza,2
MacGregor,MG,South QLD,49166,2014-04-14,Reena,Kapoor,Vinaygandhi2k3@yahoo.com,4322578260,2019-01-31 18:48:17,KONGO 3 Seater (2 Build in Recliners),4154,44864,272701,Its one of the recliners stiching has started to come out from its original place and the pics are been attached for the same,160.00,1) the 1 seater recliner has broken stitching on the seat top panels in the middle intersection. this is form when the manufacturer was sewing the 4 panels and cut the thread with the needle. normal wear and tear blue external force has help the thread brake open. the fabric is still clean and no issue with the mach or recliner. likely cause manufacturer.,1) i have tied off all loose ends then a drop of glue to help lock the knots. i have hand stitched the panels back into place. all fixed ITEM CODE. 44864,2019-02-14 15:05:22,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Natalie Mitchell,Anyssa Chorvat,2
Melrose Park,MP,SA,49186,2018-07-22,Miwa,Brittingham,mimosa_mb@hotmail.com,0422814051,2019-02-01 09:58:02,Heath Chaise,5061,58836,959037,Stitch of the middle part of the couch started coming off about a month ago and it's getting wider.,160.00,Top stitching had come loose on the LHF seat area,Hand sewed top stitch.,2019-02-14 14:50:47,Finalised_technician,Stitching,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Natalie Mitchell,Sharmin Sultana,2
Gepps Cross,GC,SA,49204,2014-08-20,HEATHER,FERRETT,wildheathercafe@gmail.com,0438947486,2019-02-01 12:32:43,Kongo 3 seater lounge,5011,44863,937347,The leg piece of the recliner does not work. The hand piece does not open the recliner. Obviously the spring or part is broken,110.00,Cable broken,Replaced cable,2019-02-14 12:23:12,Finalised_technician,Trigger/Cable,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natalie Mitchell,Mahnaz Reza,2
North Lakes,NS,South QLD,49208,2019-01-24,TUDUR,HOWELLS,tudur.howells@gmail.com,0407632668,2019-02-01 12:52:02,sentinal 3 seater,4518,62579,249485,cable on the back of the console has come loose,150.00,The USB box / power box in the console has no Live pin in the power lead. Supplied that way.,These change over of the USB/ power  port box is not easy in the new model. There is a plastic tray that is upholstered into the centre that has to be removed before the box can be replaced. To do so you have to take half of the backrest apart to remove the tray.  Once apart the replacement of the box is straight forward but this job took almost an hour as you have to remove part of the backrest upholstery to get into the box retainers.,2019-02-14 14:51:22,Finalised_technician,Switch Box,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Mitchell,AMY BLATCH,2
Prospect,PT,NSW Metro,49209,2016-08-28,Paul,Magele,magelecorp@gmail.com,0450271772,2019-02-01 12:53:35,ALLIRA 3 seater,2765,55039,422234,The inside of the left arm of the chair has gone in  feels like the cushion has gone in  Thanks,200.00,- Attended customers residence to repair complaint of RHF arm collapsing at the inner side. - Upon inspection found the side board had been pushed in causing the foam to collapse into the arm cavity. The board had come away from the staples causing it to tear and break. - Likely Cause - External Force.,- Removed arm from chair  removed board and added ply to strengthen  replaced board  returned foam to correct position and return arm to chair. All fixed.,2019-02-14 15:28:18,Finalised_technician,Frame,External Force,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Alicia Lahey,2
Oxley,OX,South QLD,49239,2018-02-12,Michael,Lee,mickyjim530@gmail.com,0458546038,2019-02-01 18:22:20,Spartacus 3 seater,4010,51201,439613,The right hand seat cushion stitching is tearing. A hole initially appeared a few months after purchase and slowly grew over time.  Gaping into foam has been temporarily stitched by myself in order to prevent the hole from getting any bigger.  Foam also appears to be unattached and is moving around.,180.00,Stitching undone on seam of RHF seat cushion of 2STR suite. Tension thread has been damaged causing seam to pull apart.,Sewn undone stitching on RHF seat cushion of 2STR suite. Customer satisfied with repair.,2019-02-14 09:29:20,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,Mitchell Demnar,Catherine Sal,2
Springwood,SW,South QLD,49250,2018-03-11,BRAD,HARVEY,bradharvey68@gmail.com,0419934916,2019-02-02 07:25:50,Cressida 2 Seater,4128,59422,217226,Spring is hanging down and is not secured. Makes clicking sound when raising and lowering leg rest. Unsure of cause.,200.00,On arrival customer showed me that the springs have come thru the bottom of her rhf recliner.  I have found 2x broken zig zag springs and I have repaired this damage. The customer also showed me that the stitching has come undone on the rhf recliner underneath the kneeroll. I have hand stitched this back up and the customer is happy.,Repaired 2x zig zag springs and hand sew of zipper.    Cf - callout fee $70 INT2- $110 Quote/ report $20 Total $ 200 + gst,2019-02-14 14:40:07,Finalised_technician,Zig Zag Springs,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natalie Mitchell,Alicia Lahey,2
Penrith,PH,NSW Metro,49260,2018-11-05,Flavia,Pellegrino,flaviap1958@hotmail.com,0412097996,2019-02-02 10:39:52,Sentinal 3 seater and Sentinal electric recliner,2747,62579 and62577,1033718,handle broken and lounge not even. arm is wobbly,240.00,- Attended customers residence to assess and repair complaint of 'handle broken and lounge not even. arm is wobbly.' - Upon inspection found LHF arm of single seat recliner frame was not secured correctly. The nails used to assemble the chair weren't secured into the frame instead just through the ply wood making it unstable and unsecured. Likely Cause - Manufacturing. - Middle seat of 3 seater was slightly higher than the LHF recliner seat base. Likely Cause - Manufacturing.,- Once found that the frame was this issue called CC on site to seek approval to complete a minor frame repair  approval was given. Realigned arm to correct position  added a bracket and multiple screws to keep frame secure. All fixed. - Removed the staples from middle seat base of 3 seater correctly and realigned to suit the height of the LHF Recliner. All fixed.,2019-02-14 15:17:07,Finalised_technician,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Vaishnavi Ravichandran,2
Campbellfield,CF,VIC,49281,2015-09-27,Jayson,Revitt-Mills,jaysonrm70@gmail.com,0403293770,2019-02-02 13:29:28,Michelin corner lounge,3088,53330,520250,The push butto for the electric chair is not working. Also the foot rest spring is bent,200.00,The customer pointed out that the Rh recliner wasn’t operating. My inspecrion showed that the touch pads and control box were faulty. The customer also pointed out that the mechanism footrest was on an angle,The touch pads and control box were replced as well as the mechnaism,2019-02-14 09:27:42,Finalised_technician,Switch Box,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Mitchell Demnar,AMY BLATCH,2
Auburn,AN,NSW Metro,49404,2018-12-15,Ali,Khan,ali66@outlook.com.au,0417191756,2019-02-04 11:25:01,Brigette 3 Seater Sofa,2153,63387,926446,Button has come loose from the chair and subsequently has fallen off,160.00,- Attended customers residence to repair buttons. - This is the second visit to this customer  visited in January to repair buttons as well  the button affected this time are different to those on last visit. - Button that was broken was back third from LHF.  - I assessed all other buttons and found 5 more that were loose.  -Buttons broke due to the design and quality of string used  the string runs in between the pocket springs  when the lounge has pressure applied such as sitting on it  it causes the string to rub on the pocket springs. Due to the lower grade of string used it frays easily when rubbed against the pocket springs and causes it to break. Likely Cause - Design and Manufacturing.,- Attached stronger string to broken button and returned to correct positioning  secured string in place with staples to frame. - Also cut the 5 loose buttons off  attached stronger sting  return to correct positioning and secured string in place with staples to frame. - All fixed.,2019-02-14 14:30:08,Finalised_technician,Buttons,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,Mahnaz Reza,2
Oxley,OX,South QLD,49465,2018-03-01,michael,bloomfield,michael.d.bloomfield@gmail.com,0475356117,2019-02-04 17:02:08,Thodore Recliner,4108,57752,366840,Tear in leather,90.00,The leather on the calf pad on single recliner has torn on the top and bottom  on both the rhf and lhf sides. At the point of the tear there is a tie down stapled to the inside of the arm. The reason the leather has torn is the tie downs were installed to tight at manufacture resulting in too much pressure being applied to the leather. The tie downs on the other single recliner are also very tight and it is only a matter of time before the leather tears in the same area on this recliner. The tie downs were checked on the three seater and they were installed at the correct tension at manufacture with no issues.,Report and quote,2019-02-14 17:15:30,Changeover,Cut/Tear,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Mitchell Demnar,Catherine Sal,2
MacGregor,MG,South QLD,49504,2011-07-01,Les,Goleby,lesandfran.goleby@gmail.com,0419760311,2019-02-05 09:07:41,Cedar Falls lounge suit,4107,24156,232656,Spring sheared at clevis,200.00,Zig zag spring had come adrift from the front rail on single recliner.,Zig zag spring repaired,2019-02-14 17:17:21,Finalised_technician,Zig Zag Springs,Manufacturer,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Mitchell Demnar,Rose Tandy,2
Yamanto,YO,South QLD,49616,2019-02-05,Debra,Flight,briananddebra@bigpond.com,0417105700,2019-02-06 09:09:17,Ballamy Recliner,4559,62452,826633,**only just received  processed claim for customer** Chair rocking side to side as well as right arm very loose,130.00,Issue 1 .. the recliner mechanism has a wobble cross corners .. likely somewhere along the line the recliner has been dropped causing a small bend in the mechanism foot area. Issue 2 .. the LF arm timber overlay is loose. Checked the arm and it too is loose. Likely not fully tightened at manufacture given the chair is a week old.,Issue 1 .. place washers under the front left foot to space out the mech .. now stable. Issue 2 .. Removed the coverings around the inside arm .. tightened the main stabilizing bolt and firmed up the arm. Located the 2 outer arm screws and fully tightened them .. outer arm does not move. Both screws were loose.,2019-02-14 14:52:32,Finalised_technician,Frame,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Mitchell,Catherine Sal,2
North Lakes,NS,South QLD,49639,2017-08-27,Peter,Beerens,suntopien@hotmail.com,0438849888,2019-02-06 12:21:31,San Marco electric Recliner,4506,547330002,229830,Foam and fabric sagging,90.00,Customer concerned seat cushion and backrest cushion no longer supportive as was new on two single stand alone recliners. Inspection found no structural defects to the backrests and the seat support bases. I have sat in both recliners and found that they are performing adequately. Customer indicated she feels the timber frame of the bottom of the backrest when the chair is in recline. The customers weight opens a wider gap between the seat cushion and backrest lumber cushion which exposes the frame. The frame is not protected by any padding and would need to be redesigned to accommodate it to be  padded. Recliners weight rating is likely to be lower than the customers weight. Customer has stated they have a back condition and is not allowed to lift anything.    Suite has not been abused.,Customer has a back condition that she is not allowed to lift things. She is stating that the recliners are no longer comfortable for her back. Recliner may not be rated for customers weight. The recliner performance is considered acceptable as General Wear and Tear. Customer may not likely accept this explanation as the recliner does not meet her needs.   Store to Action.  Invoiced at Call Out Fee $70.00  Report $20.00.  Total invoiced excluding GST $90.00.,2019-02-14 14:48:15,Finalised_technician,No defect,Normal Wear & Tear,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Natalie Mitchell,Brenda Stewart,2
Campbellfield,CF,VIC,49692,2018-12-29,Maurice,Touma,laratawk@gmail.com,0425810075,2019-02-07 09:33:19,MARISSA 3 seater sofa  black,3043,54849,606107,the top right and the top left of the sofa has no sponges filling and is full of wrinkles,90.00,1) The top corner of LHF seat of a 3 seater lounge has sunken in. This may have happened during the transportation or at the manufacturer storage warehouse. There is no other damage to the frame or cover. Likely cause manufacturer. 2) same issue with RHF seat of same lounge. No other damage to the frame or cover. Likely cause manufacturer 3) There is a small scuff on the LHF seat of the same lounge. This may have happened during the transportation or at manufacturer storage warehouse. Likely cause manufacturer.4)  As per the customer the middle seat of the same lounge is sinking in a bit as compare to the other seats. This is just a normal wear and tear as all foams loose its density.  Low quality foam from the manufacturer has not helped the issue. There is no damage to the suspension or frame. Likely cause manufacturer. 5) Customer also complaining that the LHF seat of another 3 seater lounge is sinking in. This is just a normal wear and tear. No damage to the suspension or frame,1) 2) After taking the dust cover off I have found out that the manufacturer has not put a zip on the back. There is a fabric sewn and stapled with the rail. The only way to fix the issue is to take the whole sear cover off and fill in the loose fill. 3) Need to recolor the scuff and then seal it. 4) 5) Need to boost the foam.,2019-02-14 15:50:00,Changeover,Filling - Soft Fill,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Mitchell Demnar,Mahnaz Reza,2
Darwin,DN,NT,49718,2019-02-02,Katrina,Hughes,katnhug@me.com,0415532490,2019-02-07 13:59:16,Sentinal 2 seater,830,62578,104613,Recliner had been returned to its full upright position  leaned forward to get up from the chair and there as a pinging noise and a crack. Looking underneath the recliner I found a rivet/bolt had come out of the leg rest potion and the metal cross bar at the back has now dropped down.,0.00,,,2019-02-14 15:43:26,Changeover,,,,,,,Alicia Lahey,,2
Rouse Hill,RL,NSW Metro,49800,2018-07-29,Narelle,Billett,nelis.design@gmail.com,0419461624,2019-02-08 12:35:15,Casablanca Outdoor Daybed,2155,56758,588,The 4 joins on our outdoor daybed that look to have been welded  are starting to show rust stains on each join. Seems like the joins do not like the weather.,0.00,,,2019-02-14 14:20:56,Finalised_no_technician,,,,,,,Mahnaz Reza,,3
Melrose Park,MP,SA,49941,2015-05-28,Jodie,Woollacott,jwooll1@hotmail.com,0417561073,2019-02-10 14:11:22,Buxton recliner x 2,5214,50693,902884,lining on the recliners has disintergrated. We notice black specks on the floor at the base of the recliner and when turning the chair upside down the lining had fallen away from the chair. When touching the fabric is seems to dissolve on your fingers. When inspecting the other recliner it appears the same is happening to it. Inferior product being used in manufacturing may be the cause. There is also a 3 seater lounge with the set. That has not come away at this stage but it is the same fabric and is starting to break away also.,0.00,,,2019-02-14 11:29:42,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Capalaba,CA,South QLD,50032,2019-02-08,William,Solomon,billsolomon@live.com.au,0488093646,2019-02-11 15:25:42,Ballamy lift chair,4178,62453,431870,cm has just received the chairs and they do not recline  one motor makes a noise and the other does not work,90.00,1) the 1 seater recliner is working but the electric cable going to the motor is coming apart at the join as the manufacturer cabled tide it to the mech with no free movement when the customer  opens or stands it up. there is no damage to the mech  cable or motor. likely cause manufacturer. 2) the other recliner is making a rubbing noise when the foot rest opens as the manufacturer screwed the mech swing arms tight against the foot rest side ply boarders. there is on damage to the fabric  frame or mech. likely cause manufacturer.,1) i have cut the cable tie off and this gave it free movement and no lounger coming apart when in use. all fixed and working. 2) i have moved the mach arms away from the side frame boarder. there is free movement. all fixed. item code. 62453.,2019-02-14 15:14:13,Finalised_technician,Cables/Leads (Electric),Manufacturer,THE LEATHER DOCTOR BRISBANE BAYSIDE,THE LEATHER DOCTOR,LEE,COOPER,Natalie Mitchell,AMY BLATCH,2
South Morang,SG,VIC,50117,2019-02-08,Lorraine,Brimaconbe,820695@noemail.com.au,0430552149,2019-02-12 13:14:37,KENSINGTON RECLINER,3752,519500001,820695,Tina from CSC lodge  warranty claim on customer`s behalf  customer is 76   can not send emails or photos. Kensington recliner have problem. the back can not line up and the recliner can not be closed properly. customer not sure if the recliner is broken or it didn`t assembled properly.,90.00,The customer pointed out that the footrest wouldn’t close. I sat on the recliner and was able to operate it ok. The customer is an elderly man and the recliner is new so he finds it difficult to push it back hard enough to close.,I liked the mechnaism to help. The recliner is normal and not faulty though.,2019-02-14 15:45:25,Finalised_technician,Mechanism,No Defect,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natalie Mitchell,Tianye Zhang,2
Warana,WA,South QLD,50143,2013-11-19,Glen,Toyer,glentoyer@yahoo.com.au,0401978423,2019-02-12 16:34:08,Hampton recliner,4519,42917,331175,recliner trigger broken,132.00,The trigger cable is snapped at the handle end.,Replaced the trigger cable.,2019-02-14 14:52:08,Finalised_technician,Trigger/Cable,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Natalie Mitchell,Catherine Sal,2
