STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Toowoomba,TW,South QLD,42193,2018-10-14,Anne,Phillips,damen@fixandclean.com.au,0402808714,2018-10-26 17:14:42,Alfred,4350,58478,379445,Doing on behalf of the customer - customer received lounge with some holes etc. Please contact customer via phone number.,0.00,,,2018-12-30 11:56:05,Changeover,,,,,,,Kelsey Oliffe,,3
Benowa,BE,South QLD,42424,2017-03-26,Vishal,Arora,vishal.arora@y7mail.com,0449807590,2018-10-30 15:25:38,Kensington,4211,51950  51951,439037,the frame is moving from its position. Not comfortable any more. It hurts when we sit on sofa  can feel the springs. The leather is coming off.,0.00,,,2018-12-30 12:38:20,Discount to Keep,,,,,,,Kelsey Oliffe,,3
North Lakes,NS,South QLD,42649,2015-10-13,Brian,Ward,bcward50@gmail.com,0419727875,2018-11-03 09:13:49,Colin 3 seater sofa,4650,53454,201830,Please ignore these pictures - the actual pics are in PDF form and store computer wouldn't allow me to convert. I am submitting on behalf of the customer. The customer believes that there was a problem with the leather before purchase and it looks like it has been repaired.  I have emailed the actual pics that the customer has sent to customer.care@ amartfurniture.com.au.  Thanks  Belle,0.00,,,2018-12-30 13:50:22,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Capalaba,CA,South QLD,42850,2016-04-30,Debbie,Milne,dm76@live.com.au,0404761510,2018-11-06 15:56:40,Zavier Recliner,4159,54729,381077,The leather is starting to come off the recliner chair the same as it did on the other recliner that was replaced last December.,0.00,,,2018-12-30 15:10:11,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Ballarat,BT,VIC,42884,2018-10-06,Rahul,Mukherjee,getrahulmukherjee@gmail.com,0490509292,2018-11-07 10:38:03,Shade master easy lift cantilever umbrella,3356,53810,137316,There's no damage but the product is faulty. The umbrella keeps falling or tripping on the floor and is very dangerous. The assembly instructions do not talk about this danger and doesnt recommend any steps. Basically this is of no use to me..the base stands are too weak to hold the big umbrella. This is very dangerous and disappointing as we were expecting a nice product. Please take it back as i have a kid and dont want to take chances. Need Amart to arrange for free pick up from my address without any hassles.,0.00,,,2018-12-30 15:42:51,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Mackay,MK,North QLD,42937,2015-03-01,Antonio,Dela Cruz,antonio_delacruz@y7mail.com,0424729451,2018-11-07 19:21:35,Buxton,4740,50693 Recliner # 2,291934,Same as the other recliner. Black things start to chips off. Damage due to poor quality of material used. The foam start to come out from the recliners. Black thing fell off the products,0.00,,,2018-12-30 17:02:34,Discount to Keep,,,,,,,Natalie Mitchell,,3
Joondalup,JP,WA,42942,2018-11-02,Paula,Vardy,paulavardy@yahoo.co.uk,0423608809,2018-11-07 20:49:32,Barbosa Outdoor Tub Chair,6030,53367,919898,One of six chairs delivered as a set has a faulty leg. The staple has come away and the plastic weave has uncoiled on the leg. Also one of the legs is shorter than the others causing the chair to wobble significantly. Faults were apparent during unwrapping after delivery. Assume faults caused at factory. Delivery was on Monday 5th November 2018,0.00,,,2018-12-30 16:05:28,Changeover,,,,,,,Kelsey Oliffe,,3
Auburn,AN,NSW Metro,43059,2014-12-23,Sawsan,Noona,sawsansnsn@gmail.com,0401760157,2018-11-09 15:10:30,Timmy sofa,2176,51070,832690,Hi The photo of the Timmy leather sofa left leg showing not fixed proper because the leather crunched up and the left hand of the sofa it’s broken from inside,0.00,,,2018-12-30 16:15:03,Discount to Keep,,,,,,,Kelsey Oliffe,,2
Prospect,PT,NSW Metro,43079,2018-10-02,Pavitar,Singh,mail_pavs@yahoo.com.au,0423642492,2018-11-10 09:17:40,Kensington 3 seater sofa,2762,51951,470509,The stitching is coming loose on the seat.,0.00,,,2018-12-30 16:17:47,Reselect,,,,,,,Kelsey Oliffe,,3
Helensvale,HE,South QLD,43092,2016-01-24,meagan,lindsay,meaganjlindsay@gmail.com,0424181234,2018-11-10 11:52:18,Conrad corner chaise,4212,49971,338259,Stitching has Come apart.,0.00,,,2018-12-30 16:25:43,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Virginia,VI,South QLD,43156,2014-05-23,Joseph,Dass,josephdass@optusnet.com.au,0731576748,2018-11-11 21:20:36,CONAN 6 seater corner suite,4017,45358,392878,This is an ongoing problem. The right-hand side pull cord is broken. Think it is #7 just like the previous one I had received. I can fit it myself.  kind regards  Joseph,0.00,,,2018-12-30 16:54:50,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
Penrith,PH,NSW Metro,44514,2016-09-24,Tim,Lupica,tim_lupica@hotmail.com,0451152272,2018-12-01 14:25:42,Spartacus,2759,51203,991360,Bar is bent,400.00,First Visit - Attended customers residence to replace 1 x mechanism on RHF side. - Upon inspection and replacement of RHF mechanism found that LHF mechanism was also bent. Had a spare spartacus 888 mechanism in the van so called CC and requested permission to replace while on site  permission was granted. - Both mechanisms were bent  lounge was in good condition with no indication of customer misuse. - Likely Cause - Manufacturing. - Second Visit - Mechanism on LHF recliner bent. Likely Cause - Manufacturing.,First Visit  - Replaced RHF mechanism - all fixed and in working order. - After permission from CC replaced LHF mechanism - all fixed and in working order.  NOTE  Customer advised while on site that an additional spartacus lounge has the same issue  I had a look and can confirm mechanism is bent but is not as severe as the two I replaced in this visit. Last five photos on this report is of that lounge for reference. I did not have any more mechs on hand to replace while on site unfortunately so I advised customer he will need to lodge a new claim with Amart for this lounge.  Second Visit  - Replaced mechanism in LHF recliner. All Fixed.,2018-12-30 14:58:17,Finalised_technician,Mechanism,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Sharmin Sultana,Rose Tandy,2
Pakenham,PK,VIC,45260,2018-05-05,Jude,Nauer,judenauer@hotmail.com,0450262581,2018-12-13 08:46:47,Chaser 3 seater with 2 inbult recliners,3810,51067  51066,806283,On one of the recliner chairs a nail has come through the fabric on the inside of the arm rest  my partner noticed something pulling on this pants he put his hand there to check and got cut and realised there was a sharp nail sticking out of the fabric  I inspected the other recliner which was fine but I noticed the 3 seater is going to start having the same problem looks like a nail is going to come through aswell  I have sent pictures of the nail coming through the fabric on recliner and also where it's about to come through on the 3 seater. I believe the damage is caused by poor workmanship.,0.00,,,2018-12-30 11:49:53,Changeover,,,,,,,Catherine Sal,,3
Midland,MD,WA,45356,2018-11-30,BHAVENKUMAR,PATEL,bhaven_0279@yahoo.com,0430720058,2018-12-14 12:31:46,Giavanna Corner with Chaise,6056,61171,179904,2 x Dust covers torn / ripped csc authorised,0.00,no servive request reqd,no service reqd,2018-12-30 14:29:03,Finalised_technician,No defect,No Defect,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Sharmin Sultana,Natalie Mitchell,2
Penrith,PH,NSW Metro,45541,2018-05-05,Sandra,Golden,sa.golden9@gmail.com,0419973772,2018-12-17 11:02:48,Spartacus 6 seater corner suite,2759,512030003,1024390,1 of the recliners of the 2seater has collapsed in the middle & doesn’t support weight when you sit on it .,490.00,- Attended customers residence to repair stitching  replace mechanism and pocket springs. - Upon inspection found the issue was not mechanism or pocket springs but actually the frame was broken. Called CC on site and obtained permission to take off sit for repairs. - Frame has broken at front of lounge where zig zag springs are attached. It appears the added pressure of the zig zag springs has caused the timber to break away from itself almost in a peeling fashion due to the layering makeup of the type of timber used. Likely Cause - manufacturing. - Stitching on leg roll had come apart  this was due to loose stitching. - Likely Cause - manufacturing.,- Took lounge offsite to repair broken frame and stitching damage. All fixed and returned to customer.,2018-12-30 14:59:58,Finalised_technician,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Sharmin Sultana,Ann D'Ambrosio,2
Cockburn,CB,WA,45888,2017-12-27,Dorothy,Silver,wessilverdale@gmail.com,0428366760,2018-12-22 11:38:28,MILENNIA 2 SEATER FEATURING ELECTRIC RECLINER AND CONSOLE,6415,27900,264124,RECLINER ELECTRICS ON RIGHT HAND CONSOLE HAVE STOPPED WORKING. LIGHTS ON CONSOLE NO LONGER LIGHT UP.,0.00,,,2018-12-30 14:38:18,Discount to Keep,,,,,,,Catherine Sal,,3
Oxley,OX,South QLD,46103,2015-02-09,Jaclyn,Meech,jaclynm@exemail.com.au,0417072815,2018-12-27 14:57:50,Buxton 3 Seater with 2 Inbuilt recliners,4301,50694,365914,The back of the recliner on the left side seems to have failed internally.  There seems to be a ?spring or piece of metal or frame that pokes out when you sit in the chair and the back rests no longer line up.  There is also a spring or something poking up in the seat of the right side recliner depending on where you sit on the cushion. The black fabric lining underneath has deteriorated to the point where every time you recline the chair you leave black bits all over the floor.,0.00,,,2018-12-30 10:41:45,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Campbellfield,CF,VIC,46161,2017-08-24,Rabea,Merhebi,rabea93@hotmail.com,0424894720,2018-12-28 10:34:09,Jaxon corner suite,3061,56416,576126,The cracking shown in the photo keeps happened and is getting worse over time  When I purchased the sofas I notice a small opening but was t noticeable however has gone worse over time,0.00,,,2018-12-30 10:05:44,Discount to Keep,,,,,,,Kelsey Oliffe,,3
Bundaberg,BG,South QLD,46190,2016-06-16,Colin,Campbell,Sharnycampbell101@icloud.com,0466891720,2018-12-28 15:06:05,DIAMOND Corner Chaise with Sofa Bed,4670,50955,513100,Material on DIAMOND Corner is peeling and has a rip in it.,0.00,,,2018-12-30 14:27:32,Discount to Keep,,,,,,,Rose Tandy,,3
Glendale,WY,NSW Metro,46202,2016-09-28,Natalie,Tracey,743018@noemail.com.au,0435808657,2018-12-28 17:48:51,Cinema Theatre Suite,2322,56367,743018,mech has pulled on fabric on recliner  stitching has come undone. multiple marks and imperfections.,0.00,,,2018-12-30 14:58:31,Discount to Keep,,,,,,,Catherine Sal,,3
Rockhampton,RK,North QLD,46216,2018-05-25,Susan,Matthews,gauci.as@bigpond.com,0409787848,2018-12-28 21:50:56,Dream Elegance Bliss Double Mattress,4701,55152,349969,The springs on the right hand side of the mattress have broken and the mattress cannot be used on that side as the springs are poking out and uncomfortable.  The springs broke when sitting on the mattress.,0.00,,,2018-12-30 15:06:25,Discount to Keep,,,,,,,Rose Tandy,,3
