CUSTOMER_TYPE,STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,
CSC,Wagga Wagga,WG,NSW,136629,27-10-2018 00:00:00,Regina,Buchanan,Regina.Buchanan@warakirricropping.com.au,0427782256,07-11-2021 14:12:40,CHARCOAL - CRESSIDA - 3 Seater,2650,594230001,806410,the electricals on the LHS when seated were firstly spasmodically playing up and it now seems to have no power/movement at all. Cant even get the light to come on  so no power. RHS works perfectly atm.,220.00,The buttons on the RAF cup holder stopped working.,I replaced the cup holder with a new one supplied by Amart.  ID label: 035-3017959,24-02-2022 17:15:44,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Angela Hyde,Catherine Sal,
CSC,Gepps Cross,GC,SA,137022,04-12-2018 00:00:00,Roger,Boettcher,roger@reboettcher.com,0413868030,12-11-2021 16:46:38,BLACK - SAN MARCO - Fabric Electric Lift Chair,5014,605010001,1050771,While it is difficult to determine  the hole in the actuator arm appears slightly off centre which would make one side prone to failure - which it has. I have included a photo of the actuator specifications rather than the chair.,430.00,The motor had snapped off at the footrest end.,I installed new motor but it has bent the dowel pin badly and will require to be cut out with an angle grinder.I will need to take the chair back to my workshop to perform this. Removed bent pin and installed new motor successfully. Tested ok,24-02-2022 14:37:57,Finalised_technician,Motor,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Faleulu Sinisa,Marie Pollock,
CSC,Braybrook,BK,VIC,137233,08-07-2018 00:00:00,Thomas,Kufner,kufnert@iinet.net.aui,0431644633,15-11-2021 22:23:25,DARK GREY - SPARTACUS - 3 Seater Sofa,3064,512010004,107648,This item had a claim on it approximately 2 years ago  The spring in the cushioning on the left seat was protruding out of it's slot and we made a claim as it wasn't sitting in it's correct position and eventually it would have ripped through the material so you sent a repairman out to fix the issue. However he fitted a sponge material into the seat claiming it was better than what was in there  yet as you can see in the photo in the last week i noticed that it  does not spring back into it's position and is sagging  we would like it repaired properly with the correct cushioning put back into it with the springs in the cushioning  even if it has to be taken away to be fixed properly or the whole couch needs to be replaced  as per the 10 year guarantee. Kind Regards Thomas Kufner.,360.00,Cm complained that a seat is sagging and has lost its shape. On inspection I have found out that the fly under the footrest has torn which has caused the foam in the footrest and in front the seat foam to move from its place. The damage may have caused due to an external force from the cm or it may have caused due to low grade quality of the fly. There is no other damage in the frame or suspensions of the recliner. Like cause manufacturer.,I can replace the damaged foam and can restitch the panel to fix the issue. 11.2.2022 1.Visited cm place  replaced the foam with pocket springs  also added bit extra foam at the back of seat cushion to support the pocket springs. All fixed cm happy. 2. I have added some extra loosefill in the footrest and restitched the torn panel. All fixed cm happy.,24-02-2022 17:10:29,Finalised_technician,Flys,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Nathan Milsom,
CSC,Rutherford,RD,NSW Metro,137301,29-01-2018 00:00:00,Amanda,Munce,amandah639@hotmail.com,0403571742,16-11-2021 16:22:24,LIGHT GREY - SPARTACUS - 3 Seater Sofa,2747,512010003,804012,The foam was sagging and was replaced under warranty but it never made it any better or fixed the issue and is uncomfortable to sit on with the foam as the springs poke you. Now the stitching is starting to come apart also.,320.00,CUSTOMER NO SHOW - Arrived at customers residence to perform repair. Customer proceeded advised through the door that they have covid and are isolating and forgot to contact us to cancel. They received a text message 48 hours prior to appointment with reminder. Will need to reschedule. COMPLETED VISIT - Attended customers residence to replace seat foam. - Upon inspection found LHF and RHF seat bases are collapsing. The foam around the sides of the pocket springs have collapsed  this is due to low density foam being used that has softened & deteriorated. - In addition stitching on RHF seat base had come undone due to a cut at the intersection. LHF leg roll material underneath torn. - Likely Cause - Manufacturing. - Lounge was in clean condition.,CUSTOMER NO SHOW - Have added no show fee to quote. Thank you. COMPLETED VISIT - Replaced LHF & RHF seat bases. - Repaired seat base stitching. - Repaired underneath leg roll.,24-02-2022 17:05:06,Finalised_technician,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Nathan Milsom,
CSC,Glendale,WY,NSW Metro,137767,19-05-2018 00:00:00,Nisha,Roy,nishacross@gmail.com,0469935211,24-11-2021 08:23:34,CHARCOAL - CRESSIDA - Electric Recliner,2145,594210001,779339,The recliner is not working . It cannot be made to sitting position.,400.00,The customer's single recliner does not recline and is stuck in the extended position.   Please note; the customer moved the single recliner into the garage and when he moved it he bent the legrest part of the mechanism backwards. I believe the customer probably let it drop or pushed the recliner forward putting the weight of the recliner on the legrest pushing it backwards and bending the mechanism when moving it down the 3 stairs into the garage. The bent mechanism is customer caused.  The electric recliner was plugged into a power point as a test and there was no lights in the buttons of the cusp holder. This is a manufacturing issue that can be rectified with a new cup holder.,I replaced the old cup holder with a new cup holder turned the power back on only to find the power supply switch at the rear of the recliner did not illuminate  therefore there is no power going to the recliner.  So the electric recliner can function as it should the recliner requires a new mechanism to replace the bent mechanism and a new switch assembly for the rear of the chair.  I will call customer service in the new year to discuss what the policy is on a bent recliner that the customer obviously bent.  The recliner was dismantled a new mechanism  rear switch assembly and transformer was installed from my inventory. I discovered the transformer was also unserviceable.  The customer is happy with the repair no further action required.,24-02-2022 17:04:11,Finalised_technician,Trigger Button (Electric),Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,John Baxter,
CSC,Preston,PN,VIC,137770,23-04-2018 00:00:00,Suman,Suman,Lovelovely2212@gmail.com,0451165299,24-11-2021 09:13:24,DARK GREY - SPARTACUS - Corner Lounge,3064,512030004,834860,The recliner is broken and doesn’t open on one of the sofas. And the sofas springs are coming out.,340.00,1. Cm complained that recliners are not working. On inspection I have found out that mechanism of LHF and Middle recliner of a 5seater recliner lounge has bended. External force from the cm may have caused the damage or it can be a manufacturing defect. There is no other damage in the frame or suspensions of the lounge. Likely cause manufacturer.  2. Cm also complained that the footrest of same middle recliner has lost I shape and they can see foam falling under the footrest. On inspection I have found out that the fabric under the footrest has torn and thus foam hanging loose. Low grade quality of fabric has not helped the issue. Likely cause manufacturer.,1. I have replace the bended mechanism to fix the issue. 2. I have stitched the new fabric panel on top of torn fabric to fix the issue. All fixed cm happy.,24-02-2022 17:05:22,Finalised_technician,Mechanism,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Angela Hyde,
CSC,Cannington,CT,WA,138069,30-07-2020 00:00:00,Dennis,Parry,dennis.parry23@bigpond.com,0428921893,28-11-2021 14:10:34,BLACK - SAN MARCO - Leather Electric Lift Chair,6173,604950002,546830,The recliner is tilted to the side and the foam/mattress on the chair itself is dipped. Every time the chair is reclined  it makes a creaking noise.   Please contact through phone number.,450.00,Lift chair had 2x minor issues: Rear side of the mechanism when transiting from lift to reclining state a short  sudden jerking or convulsive movement can be noticed.  Noticed that the mechanism has a slight bent. Currently this is a minor fault but there are chances that it can get worst over time and with use. Also  a small brass washer holding the motor had a crack. This does not impact above the issue  but worst case if the washer breaks the motor bracket could snap as well.  Other issue is  the seat padding has gone much softer and sagging in the middle. Upon inspecting I found that the manufacturer has used a softer foam which is this instance is not serving the purpose thus not supporting and can feel the springs underneath. The seat foam is on a borderline to loosing it's integrity. Middle section is the worst.  I would recommend replacing it a with medium density Dunlop foam supplied by me because Amart warehouse does not stock foam.,Replaced new mechanism and installed new seat dunlop foam.   Note: Motor washer was sent with parts  so I have not replaced the motor  but I did adjust and greased the existing washer for longevity.  This is for precaution only.   Customer satisfied with the results.,24-02-2022 17:00:51,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,Catherine Sal,Jessica Kyle,
CSC,Caringbah,CR,NSW Metro,138105,25-11-2021 00:00:00,Robert,Snepvangers,robertsnepvangers@gmail.com,0405603505,29-11-2021 09:51:30,CHESTNUT - ARISTOTLE - SIGNATURE COLLECTION - ARISTOTLE 3 Seater Sofa with 2 Inbuilt Electric Reclin,2233,693190001,80309,Upon open this bow and setting up the centre piece I noticed the metal hinge that holds the centre light has been snapped away from its fixing and is broken,310.00,On inspection of the centre console reading lights it was found that the RHF hinge was broken.,I removed the broken hinge and replaced it with the new hinge.  I also checked the LHF hinge on the light console panel to make sure it wasn't bent.  I then checked the hinges on the console which were also ok.  I checked the alignment and operation of the reading lights console.  The reading light console was in good operating order. The CM was very happy with the outcome. 3.2.2022 - Returned to Cm's home to change the screws. The screws Amart spare supplied were the incorrect screws.  I have privately sourced the correct screws and ordered them.  I will re-book with CM when they arrive. 8.2.2022 - Returned to CM's home with the outsourced correct screws.  I removed the rusted screws from the hinges and replaces with the new black screws.  The CM was very happy with the outcome.,24-02-2022 17:14:24,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Angela Hyde,Marie Pollock,
CSC,Townsville,TV,North QLD,138122,22-08-2019 00:00:00,Elizabeth,Varughese,elizabethvarghes@gmail.com,0459361628,29-11-2021 12:03:29,LIGHT GREY - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4814,584780002,384098,Tear,260.00,ALFRED 3STR + TWO SINGLE RECLINERS  PURCHASED: 22/08/2019   1.  3STR middle seat cushion: 40cm stitching undone on LHF vertical side. 20cm stitching undone on RHF vertical side. Hand-stitching repairs done.  2.  3STR middle seat cushion: 4 x seat frame connectors very loose. These connectors hold seat frame to metal floor rails. Brackets tightened.  3.  Single recliner - footrest not opening when trigger cable pulled. Footrest  is wedged between armrest frames due to rear connector screws not holding armrest body in  vertical position. New  bigger screws installed into bracket and other bracket also tightened. Footrest unjammed and now opening correctly when trigger handle is used.  4.  Single recliner - KD backrest loose. Brackets tightened.,Handstitching and bracket repairs completed.  Customer satisfied with complete works.  CF + R/Q + LR1 + INT3 (x2) = 260,24-02-2022 17:16:32,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Casey Young,
CSC,Warana,WA,South QLD,138421,09-01-2018 00:00:00,Mark,Hazlett,hazlett_m4@hotmail.com,0418273341,03-12-2021 09:29:29,CHOCOLATE - SPARTACUS - Corner Lounge,4551,512030001,445818,The stitching on the leg portion of one of the parts of the couch has come undone. The couch has also faded progressively even though we have blinds throughout the house for keeping the sun from being on the couch. I have attended the store several times and told I had to submit a smartcare claim online and no one would assist me in making a warranty claim. I have however been advised by smartcare that this is a warranty issue and they don’t cover this. I was advised to make a warranty claim.,90.00,Issue 1 .. the knee roll fly on the RF kneeroll of the 2 seater recliner has torn across the edge of the footstool timber. Would need to sew in a new fly to reattach as the old fly is too damaged to repair. Issue 2 .. the foam on both the recliners in the front borders has collapsed. The foam has no body. can be repaired by replacing the foam border. Issue 3 .. the fading cannot be repaired. The Suite used to be in front of a window and now has been moved. Tried to explain to the customer that UV from the sun will fade fabric irrespective of it being in direct or indirect sunlight.,Dec,24-02-2022 16:24:53,Discount to Keep,Cut/Tear,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Angela Hyde,Jessica Kyle,
CSC,Moonah,MH,TAS,138489,09-07-2018 00:00:00,Samone,Triffett,samone_nick@hotmail.com,0455429037,04-12-2021 11:32:16,DARK GREY - SPARTACUS - Corner Lounge,7016,512030004,442233,The recliner is broken  the stitching has come undone & the fabric has moved,270.00,Rhf recliner arms have bent and broken right side of Lhf seat sewing has come apart.,Replaced mechanism in the Rhf side and  resewn side of left seat cover,24-02-2022 16:01:08,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Angela Hyde,Alicia Lahey,
CSC,Braybrook,BK,VIC,138744,17-08-2018 00:00:00,Samantha,Gibbs,Samantha-amy@hotmail.com,0431343183,07-12-2021 18:39:34,CHARCOAL - CHASER - Corner Lounge with Chaise,3064,527490002,109047,Wood has broken in the seat next to the cup holder. Couch seat sinks in.,490.00,1. Cm complained that a seat is sagging and the front part of the seat feels broken. On inspection I have found out that  front wooden bar of a middle seat of a 5 seater lounge has broken. It seems like the corner joint has snapped. The damage may have caused due to lack of nails and glue while manufacturing.  There is no other damage in the lounge. Likely cause manufacturer.,I can replace the broken bar to fix the issue 8/02/2022 I have replaced the broken  bar in the seat. All fixed cm happy.,24-02-2022 16:54:22,Finalised_technician,Frame,Manufacturer,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Angela Hyde,Jessica Kyle,
CSC,Gepps Cross,GC,SA,138846,18-07-2018 00:00:00,Jessica,Bennett,jessifer_13@hotmail.com,0423452561,09-12-2021 09:34:20,BLACK - OPTIMUS - 3 Seater Sofa,5115,625820001,1008486,We have had issues with this couch before  with the left seat when we are sitting down on it  it leans to the left and wobbles as if it will give way one day. It is not sturdy and is uncomfortable.,240.00,RHF recliner is leaning to the Right and there is a lot of movement in the mech. The wrong parts have been supplied  I will need to order again and return.,Q&R only  Update 24/2/22 Returned to replace damaged mech. wrong parts were sent again but I noticed this before hand and brought a few spare mechs with me to make sure I would be able to finish the job.,24-02-2022 14:38:18,Finalised_technician,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Mahmoud Jeblawi,
CSC,Cannington,CT,WA,139044,15-08-2021 00:00:00,Musa,Fofanah,musjed985@gmail.com,0413835404,12-12-2021 13:52:19,LIGHT GREY - CONNELLAN BUCKSKIN - Corner Suite with 2 Electric Recliners,6108,696780001,559565,The Electric Recliner is not working,220.00,The LHF recliner is not working  I tested the new buttons abs it still didn’t work Although the transformer lights is on. I thought it was the motor  but then I tested a new transformer and it worked. What is strange is the other transformer lights work abs shows active  There is no I’d tag,Installed new buttons and that did not work . Installed and tested new transformer unit  I confirmed twice that the LHF recliner had the issue The motor worked intermittently then stopped. I feel the issue is with the motor unit  I will order a new motor.  New motor arrived and installed  Tested all ok,24-02-2022 16:05:17,Finalised_technician,Motor,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Angela Hyde,Mahmoud Jeblawi,
CSC,Oxley,OX,South QLD,139124,20-05-2020 00:00:00,Donna,Brown,Donnadeakin@aol.com,0425123722,13-12-2021 15:32:09,BLACK - LANNISTER - Leather 3 Seater Sofa with 2 Inbuilt Recliners,4301,577280001,496506,Whist reclining leather on back seat ripped. It looks like the leather has come away from the stitching,90.00,1- torn leather along stitching on rhfr backrest  upon further investigation I found that the lounge has a build up of body oils and can be seen and felt. I conducted a clean test and it also revealed a build up of dirt and oils. Due to the extent of oils on/in leather I can not put this down to manufacture fault.  However there are additional 2x tear along the side of the seat just under the armrest  this is found to be caused due to the very high tension of the leather in that area especially when recliner is closed. This issue will be manufacturing fault,New quote submitted but may be uneconomical to repair,24-02-2022 16:26:20,Reselect,Cut/Tear,Customer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Angela Hyde,Linda Leamon,
CSC,Campbelltown,CM,NSW Metro,139136,16-08-2020 00:00:00,Neale,Besgrove,patriciabesgrove@bigpond.com,0419611052,13-12-2021 17:02:28,BLACK - OPTIMUS - Electric Recliner,2560,625800001,842983,When reclining in the foot rest gathers up,435.00,Issue 1. Foam in seat has softened prematurely and needs replacing  Issue 2. Foam in footrest needs boosting as it folds in when returning recliner to upright position.,Q & R Return 17 Feb and replace foam with 100mm hd foam.  Also address foam issue in footrest section by glueing existing foam and boosting with 25mm hd to stop it from buckling on retraction.  Also had to stitch the cavity for seat foam closed as zipper broke-,24-02-2022 16:20:33,Finalised_technician,Foam,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Alex Broe,
CSC,Tweed Heads,TH,NSW,139162,02-12-2021 00:00:00,Jason,Walker,jason.walker@cabots.com.au,0412728178,14-12-2021 10:11:06,CHARCOAL - CAPELLO - Fabric Terminal Corner with Left-Hand Facing Terminal,2486,718930005,298408,When using the electric recliners they both have a squeaky sound when opening and closing from fully extended. Does not sound like an engine issue  sounds like it needs lubrication or re aligning. This has been happening since assembled one week ago.,240.00,Both mechs are leaning to one side and are not closing without grinding against moving parts of mechanism. both need replacing,replaced one mech  that took me two hours  as the support bars where the incorrect size and had use old ones from old mech.   put new mech attached motor  got all back together. and still making the same noise as previous.  (mechs that are being delivered together in large square boxes are being damaged in transport)  photo provided.  I have since been out to report on the same problem with the same model of lounge elsehwere.  i beleive this particular model is riddled with manufacturing errors  particularly the mechs being used in this model cannot hold up to the workload of any body shape.,24-02-2022 16:56:40,Reselect,Mechanism,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Angela Hyde,Jason Giillians,
CSC,Townsville,TV,North QLD,139232,16-01-2019 00:00:00,Anna,Kendall,anna.kendall@gmail.com,0417750739,15-12-2021 09:39:19,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4815,584780001,369046,The recliner chair doesn't close properly. It gets stuck when trying to close. Unsure of the reason  but the mechanism doesn't work.,230.00,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners   Purchase date: 16/01/2019   1. 3STR: Footrest not closing. Both mech arms buckled. Replacement mech needed.  2. Calf-rest plywood bar broken. Plywood has delaminated. Replacement needed.  3. Lounge backrests loose. Tightening needed.,New mech and calf-rest bar installed and tested. Backrests tightened.  No tags on lounge.  Customer satisfied with the result. Job completed.   CF + R/Q + M2 + M1 + INT3 = 230,24-02-2022 16:01:32,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Marie Pollock,
CSC,Darwin,DN,NT,139349,15-12-2021 00:00:00,Bec,Maude,rebeccamaude@yahoo.com.au,0422887610,16-12-2021 18:08:27,DARK GREY - GLADIATOR - Corner Lounge,830,715460001,143948,Hello   We received our new lounge around 10am  after lunch we put it all together where we wanted it. Hubby and i sat on the lounge & I pulled the handle to realise the recliner & I could hear a bang & something break…I’m thinking the spring has come away from the handle.  I wasn’t sure what other photos to take as we only had the lounge for 4 hours & we couldn’t see any damage underneath. I did take a video but I was unable to load that to this claim.,110.00,The toggle that contacts the mechanism arm when the trigger is pulled was loose & not engaging.,It has been tightened & is now operating properly.,24-02-2022 16:08:57,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,Angela Hyde,Durga Prasad Lingannagari,
CSC,Melrose Park,MP,SA,139414,26-10-2017 00:00:00,Deepa,Dahal,deep_ds@hotmail.com,0451818646,17-12-2021 16:34:01,BLACK - MICHELIN - Leather Corner Lounge,5042,533300001,945326,Loosening/ thinning on the seat Some parts of top layer has gone and discoloured,270.00,The RHF recliner has had colour removed from inside the armrest. The corner seat is starting to puddle.,The clean test did not reveal a concerning amount of dirt  suggesting that it has been cleaned. Because of where on the armrest the colour has come off  it is not a typical skin contact area I would say that it is an adhesion issue.Also because it is an adhesion issue we cannot guarantee that any colour repair will hold due to contamination in the leather. The puddling in the corner seat I explained to the customer that this is a natural occurrence rather than a manufacturing error 23/2 recoloured inside of RHF recliner arm.,24-02-2022 16:03:55,Finalised_technician,Discolouration,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Angela Hyde,Casey Young,
CSC,Campbelltown,CM,NSW Metro,139633,07-04-2018 00:00:00,Pawanjeet,Manan,pav_s1@hotmail.com,0413828329,21-12-2021 13:31:40,RED - FONTANA - Corner Lounge with Chaise,2560,527370003,805774,The middle of bottom is fall and corner seat is gone in to much. Even not used a lot. Thanks,320.00,Corner seat has softened prematurely. Very uncomfortable. Needs replacing.,Q & R Destaple complete (almost) side of chaise to get access to corner foam.  I was originally intending to replace seat foam but realised that would change the look of lounge so decided to put hd 25mm (pink) foam x 2 underneath to boost seat.  This was very effective and cm was very happy.  Unfortunately thru the whole process I forgot to take photos. The cm was all over me and I was distracted. I realised when I was done and had clipped this heavy piece back into place. I have a shot of results.  I’m sure if you ask cm they will confirm how long I was there and the fact that I had to open the side of their lounge.,24-02-2022 16:32:22,Finalised_technician,Foam,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Troy Baldwin,
CSC,Moonah,MH,TAS,139634,24-05-2020 00:00:00,Samuel,Wagg,samwagg84@gmail.com,0403566814,21-12-2021 13:39:37,CHARCOAL - SENTINAL - 3 Seater,7009,625790001,469552,Right chair stopped reclining. Flipped it over to see if cable was loose and found wires that had been frayed.,90.00,Clean  tidy unit. No kids or pets. ID tag present. Issue: RSF recliner not working. Exposed wiring beneath chair. I could not tell from cm pics where the damaged wire was located and mistakenly ordered a new switch. Turns out the wire is attached to a plug that fits into the rear of the motion piston. I tried unsuccessfully to remove the plug; it appears to be fitted permanently to the back of the piston. Cause: damage to wire appears to be from friction. However nothing was visible that might account for the problem. Solution: All my remaining Amart jobs are marked "DO NOT USE" so I assume you will want the problem addressed by another tech.,Report only.,24-02-2022 16:19:46,Changeover,Cables/Leads (Electric),Manufacturer,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart - DO NOT USE,Angela Hyde,Olwen Silversides,
CSC,Rockhampton,RK,North QLD,140150,24-06-2018 00:00:00,Kerry,Olive,kerryolive@bigpond.com,0407586081,30-12-2021 15:59:54,CHARCOAL - CRESSIDA - 3 Seater,4710,594230001,351636,The left hand recliner is stuck in the the raised position and appears to no longer be receiving power.  This happened suddenly after I had been sitting in the seat with the leg rest raised for around an hour and was unable to lower it when I tried to rise from the seat.  The lights on the cup holder will not light up either.  The right hand side recliner continues to operate properly.  We have checked all the cord connections and as far as we can see they are all still connected.,160.00,Attended to inspect the c/m's concerns with the ‘Cressida’ 3x seater lounge with ER recliners. The c/m stated the RHF cup holder remote controller has stopped functioning & is not operating the recliner. Assessment: RHF Recliner: The cup holder remote controller was found to be glitching when functioning & the lighting was not on. The lounge was turned over to gain access underneath to check all power connectors & the transformer. All were connected correctly & functioning. The power connectors were uncoupled to test a new remote controller. Once connected all systems were now functioning.,Repair: The existing cup holder remote controller was detached in order to install the new remote controller. The power connectors were re-coupled & secured with cable ties. The lounge was repositioned back into place. All the reclining functions were checked & now all systems are functioning. The customer checked the reclining functions & was happy with the completed repairs.,24-02-2022 17:01:09,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Angela Hyde,Casey Young,
CSC,Rouse Hill,RL,NSW Metro,140182,27-12-2019 00:00:00,Grant,Styles,grantstyles@hotmail.com,0450066062,31-12-2021 08:53:10,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,2768,643590001,17737,The seat back of the seat on the far right  seems to be lose - it no longer sits  upright when fully forward (see back view) as per photo's as for the reason why i am not sure - it is the only seat that is used - it appears lose as you can move the back forward and back using your hand,130.00,- Attended customers residence to repair seat back. - Upon inspection found RHF seat back not aligned as it was not connected into mechanism correctly  the KD brackets were loose on the mechanism and the KD brackets were loose on the head rest motor mechanism. - Likely Cause - Manufacturing  - Lounge was in clean condition.,- Tightened all KD brackets and attached to mechanism correctly.  NOTE  Have updated quote to correct repairs. Thank you.,24-02-2022 17:03:03,Finalised_technician,KD Brackets,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Angela Hyde,Casey Young,
CSC,Gepps Cross,GC,SA,140193,21-02-2020 00:00:00,greg,ross,g.ross@y7mail.com,0438874085,31-12-2021 11:01:31,BEIGE - SAN MARCO - Leather Electric Lift Chair,5109,604950001,1079510,the motor dosent lift the chair up and down i dont have any reason why just stoped,220.00,Motor has snapped on the lift chair. I will need a new locking pin as well to complete repairs as the one on the chair is damaged and will probably damage the new motor  I think have some in the workshop but if not I will need to order it from spares,q&r only.  UPDATE 8/2/22 Returned to replace motor on lift chair.,24-02-2022 16:58:11,Finalised_technician,Motor,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Marie Pollock,
CSC,Hoppers Crossing,HG,VIC,140871,31-10-2015 00:00:00,Nikki,Weston,nikkijweston@gmail.com,0413965633,08-01-2022 11:29:28,BLACK - ASHLEIGH - Corner Lounge,3024,485200001,28631,One part of the chaise component has snapped leaving the back lower left (as you look at the couch) sagging. There is a substantial gap between the console on the couch and the chaise. The chaise is now not been used to prevent further damage.   I am not sure what could have caused this issue.,90.00,The frame that holds the springs and its clips is broken in half. Customer complained that it just happened. I don't think that is the scenario. It is broken due to ongoing usage of the couch. The timber is broken underneath the backrest seat and cushion. In order to carry out the repair  I'd need to strip off the dust cover  the black leather cover and then I'd need to undo all the springs from their hooks. I'd then need to install a new frame  reattach all the spring clips and then put on the springs to the newly installed frame and then putting back the actual leather cover and dust cover. The work would generally take 3-4hrs to complete.,When I went onsite  customer showed me the couch  customer believed the foam i side the leather collapsed but In order for me to see what the actual problem was  I had to turn around the couch on its back and unpick the dust cover. When I unpicked the dust cover  I was able to see what the problem was. The frame that holds the springs and its clips is broken in half. Customer complained that it just happened. I don't think that is the scenario. It is broken due to ongoing usage of the couch. The timber is broken underneath the backrest seat and cushion. In order to carry out the repair  I'd need to strip off the dust cover  the black leather cover and then I'd need to undo all the springs from their hooks. I'd then need to install a new frame  reattach all the spring clips and then put on the springs to the newly installed frame and then putting back the actual leather cover and dust cover. The work would generally take 4-5hrs to complete. This is a Major Frame Repair.,24-02-2022 18:15:05,Finalised_technician,Frame,Customer,Shayona Services Pty Ltd,THE LOUNGE REPAIR GUYS,Kashyap,Desai,Jessica Kyle,Alicia Lahey,
CSC,Gepps Cross,GC,SA,141431,05-01-2022 00:00:00,Maria,Van Gerven,mariavg@bigpond.com,0412571842,14-01-2022 08:24:36,DARK GREY - KLAUS - Fabric 3 Seat Sofa with 2 Inbuilt Electric Recliners,5096,735910001,1116473,Good morning  the issue is the the control panel does not work. Neither the Volume  power/play/pause  replay and skip. They do NOT turn on. It's never worked since we received it. Regards Maria,90.00,Speakers and buttons not working. After inspecting the lounge I couldn't work out how to remove the centre console panel to get access to the buttons and speakers without completely stripping the backrest apart. Is there any instructions Amart can provide for doing this. There are so many leads running into the backrest its hard to know what they are all doing.,Q&R only.,24-02-2022 14:03:06,Finalised_technician,Cables/Leads (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Faleulu Sinisa,
CSC,Tweed Heads,TH,NSW,141444,15-04-2020 00:00:00,Denise,Arnold,rondengay31@tpg.com.au,0431336218,14-01-2022 10:50:54,DARK GREY - PRESCOTT - Recliner,2486,649490001,283122,The recliner doesn't open because the lever is broken,330.00,1/trigger cable snapped  cm cant operate recliner.   2/ seat foam collapsed on RHS  Cm complaining of sore back because of seat foam collapsing.,replaced with new trigger supplied by Amart.     2/ replaced faulty spring cell in seat unpicked flys  and  reset flys through new  spring cell foam.,24-02-2022 14:38:39,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Angela Hyde,Marie Pollock,
CSC,Dandenong,DG,VIC,141846,22-01-2019 00:00:00,Singhara,Silva,indisilva@yahoo.com.au,0422405674,18-01-2022 18:27:06,DARK GREY - SPARTACUS - Recliner,3805,512000004,218560,3 seater recliner has got a broken metal mechanism and seats seems fallen a part. Leg support cushion separates from the timber support. Both 1 seater recliner chairs got bended metal mechanism and can feet springs on the cushion.,90.00,There are 4 pocket springs faulty and I can feel the springs sticking out from the seat cushions.  One of the mech is broken on the LHF side.  2 stitching  came apart on 2 of the leg rests House is kept reasonably clean and tidy  customers are about average weight. In my opinion  it's poor quality and manufacture error.,Assessment done  photos taken  quote is adjusted.,24-02-2022 18:23:40,Finalised_technician,Mechanism,Manufacturer,Auswell Co Pty Ltd,THE LEATHER DOCTOR,Eric,Qian,Jessica Kyle,Jessica Kyle,
CSC,Rockhampton,RK,North QLD,141901,13-01-2021 00:00:00,Piyush,Gupta,piyushgupta_87@outlook.com,0498565464,19-01-2022 13:10:08,DARK GREY - PRESCOTT - Recliner,4702,649490001,387672,Was sitting on  the recliner and it snapped off from the back and the others are wobbly.,90.00,Attended to inspect the c/m's concerns with the ‘Prescott’ lounges. The c/m stated the back rests are all loose & some have broken timber. The c/m was very disheartened & now they have to put the lounges against the wall to be able to sit in them. The c/m stated the recliners are all leaning & are sinking down when sitting on them. Assessment: RHF Single Recliner:  1. Back rest was found to have extensive internal back rest timber frame damage on both sides above the KD brackets. 2.  Mech dropped to the RHF side - Clunking 3. Seating cushion has sunken down - Compressed LHF Single Recliner: As with the RHF Single Recliner 1 2 & 3 3 Seater Lounge: 1. Back rest was found to be loose & broken timber could be felt on the LHF side above the KD bracket. The other lounges on the 3x seater were assessed & were in good working order.,In Order To Repair: 3x back rests will be required to be taken back to the workshop for extensive internal timber repairs Replacement back rest side frame timber’s x5 are required to be cut  attached & secured with timber screws. The 2x single recliners & the LHF recliner on the 3x seater require new recliner mechanisms to be ordered & installed. The 2x single recliners require the  installation of high density booster foams to add firmness & support to the seating. Quote edited to reflect in order to repair.,24-02-2022 16:53:42,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Faleulu Sinisa,Thomas Meiklejohn,
CSC,Port Macquarie,PM,NSW,142382,26-12-2020 00:00:00,Wayne,Fitzpatrick,waynes_65@msn.com,0425854328,25-01-2022 11:24:16,DARK BLUE - SPARTACUS - 3 Seater Sofa,2444,688780006,196117,The sofa is on a lwan to one side  we do not recline it foe fear of it collapsing  there is a height difference between the two back cushions  there is also approximately a 3 inch gap between them. As well the cushioning under the material at the front of the sofa is failing and moving around. The sofa is not even 12 months old.,90.00,All seats have compromised foam/ pocket springs  they also have compromised mechs. One of the seats has a broken zipper under the leg roll due to the panels of fabric being sewn too tight which caused undue pressure on the zip.,Callout and report ONLY,24-02-2022 15:04:33,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Alex Broe,Amanda Limbrick,
CSC,Rutherford,RD,NSW Metro,142405,18-11-2021 00:00:00,Dianne,Owen,diowen28@tpg.com.au,0403425398,25-01-2022 14:42:12,CHARCOAL - VIVALDI - Corner Lounge with Inbuilt Electric Recliners,2285,689990001,849339,The end recliner in the photo makes a clicking sound like a spring has gone when you sit in the recliner and makes the sound when you get out of the recliner.,130.00,Making clinking/squeaking noise when sitting.,Thorough inspection. Kd brackets were loose  mech rubbing against them. Tightened them up and lubricated all the moving parts. All issues sorted  customer happy.,24-02-2022 16:36:45,Finalised_technician,Mechanism,Design,Leather Doctor Main Beach,THE LEATHER DOCTOR,Colin,Thomas,Catherine Sal,Scott Gambell,
CSC,Munno Para,MA,SA,142571,29-06-2019 00:00:00,Susanne,Aldred,snooks01@bigpond.com,0450675438,27-01-2022 19:00:45,STONE - SAN MARCO - Fabric Electric Lift Chair,5114,605010002,826071,the lift chair squeaks when it goes up and squeaks when it goes down,150.00,Motor making a squeaking noise when in operation  the end of the moto where it attached to the mech is also damaged.,Replaced motor,24-02-2022 14:43:01,Finalised_technician,Motor,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Angela Hyde,
CSC,Morayfield,MF,South QLD,142607,11-04-2018 00:00:00,Melody,Cardwell,melody_cardwell@hotmail.com,,28-01-2022 12:27:03,CHARCOAL - CHASER - 3 Seater Sofa,4510,510670002,992851,Tears  sagging.  Already had quality issues in the past & had them fixed via warranty claims twice.  Would just like a refund at this point. This is for the single recliner & the 3 seater.,90.00,Multiple issues with this suite.  1. Vinyl torn on footrest section on single stand alone rocker recliner. Inspection has found vinyl has been stitched too tightly in manufacture. Unable to determine cause of damage.  2. Customer concerned with vinyl surface peeling on front corner of LHF armrest of 3 seater suite. Inspection has found hard edge of timber frame underneath combined with surface rubbing has caused vinyl surface to peel off. Damage is located in a high contact area. 3. Customer concerned with seat cushion sinking on LHF recliner of 3 seater suite. Inspection has found side foam boarder has compressed overtime from general use. High use area wear and tear.   Suite is in reasonable condition.,Quote for multiple issues. Quote declined.  Report only.,24-02-2022 15:29:26,Finalised_technician,Cut/Tear,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Naomi Hughes,Mahmoud Jeblawi,
CSC,Rockhampton,RK,North QLD,142636,25-01-2021 00:00:00,Jane,Stephens,moongan@mail.com,0481047801,28-01-2022 15:53:10,BLACK - WALLY - Leather Electric Recliner,4714,702840001,388949,Recently figured out that the chair is actually crooked. One side at the back is higher than the other side and it feels odd to sit in.,160.00,Attended to inspect the c/m's concerns with the ‘Wally’ single leather recliner. The c/m stated when she attached the back rest it was crooked & now she cannot detach or straighten the back rest. Assessment: The recliner was assessed. The back rest was found to be sitting on an angle. The KD brackets were checked & the RHF KD bracket was found to have a bent attachment clip (as pictured),Repair: The existing faulty KD bracket was detached in order to attach the new KD bracket from stock. Bracket secured. The back rest was reattached & is now in alignment. The c/m checked the recliner & was happy with the completed repairs.,24-02-2022 16:49:46,Finalised_technician,Fasteners/Connectors,Manufacturer,The Leather Doctor Rockhampton,THE LEATHER DOCTOR,Randall,Dau,Kesaia Tavake,Andy-Grace Elenoa Nonu,
CSC,Oxley,OX,South QLD,143406,25-07-2018 00:00:00,Manoj,Amin,manojdaxu@gmail.com,0477304394,07-02-2022 10:20:17,LIGHT GREY - ALLANA - Corner Lounge with Chaise,4073,616660002,451287,The black underlining is disintegrating into flanks and fine charcoal powder. I am really concerned about the health impact of this fine powder on :  1. my 92 year old father who sleeps in bedroom nearby  2. My young grandchildren that we look after touching and  eating or inhaling the powder 3. My own health as I suffer from hay fever and dust mice allergy.   I will appreciate if you can kindly remedy the issue so that we can continue to enjoy the sofa which is otherwise in good order.  Thanking you and awaiting your early response.,130.00,2 seater section dustcover is crumbling to pieces under lounge. Lounge in good and clean condition. ID label is not present.,New dustcover installed on 2 seater.,24-02-2022 17:29:33,Finalised_technician,Dustcover - torn,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Angela Hyde,Kim Ross,
CSC,MacGregor,MG,South QLD,143432,08-08-2012 00:00:00,Robert,Wilmot,rgwx5@hotmail.com,0407490528,07-02-2022 12:32:06,OYSTER - EXCELLENCE - 3pce Suite,4073,421510003,246563,Sorry but the photograph of the underneath is not very clear  and as I am over 80 yoa I am unable to upend the seat to gain a clearer shot.  May I suggest you peruse the previous repair to ascertain the situation.  Many thanks,90.00,Customer said recliner electrics were not functioning for a while but on arrival all actions were functioning correctly. Recliner in good and clean condition. PO 015-2556234,All possible connection points and cables were checked but nil damage could be found. All functions tested and found ok.,24-02-2022 17:29:15,Non Manufacturing,No defect,No Defect,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Angela Hyde,Tyler Dwyer,
