STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Yamanto,YO,South QLD,75461,2018-07-29,Julie,Grealy,julz_8401@hotmail.com,0411122916,2020-01-11 14:56:07,BLACK - CLAIRE - 3 Seater Sofa,4306,548610001,740537,Underneath the couch the material has now almost completely come off leaving everything exposed - this is also happening on the 2 seater couch we purchased at same time. Despite using the care plan products  on the seats where we actually sit (of 3 seater couch) the material has now started peeling off. Happy to provide more photos if required.,0.00,,,2020-04-03 11:35:48,Discount to Keep,,,,,,,Leigh Gerry,,3
Munno Para,MA,SA,77588,2019-09-06,Jarrod,Turmine,jeturmine@gmail.com,0418170694,2020-02-03 16:52:53,CHARCOAL - SENTINAL - 3 Seater,5109,625790001,828543,The head rest return function stops before the headrest returns fully into the lounge unless aided back in  And the foot rest jams on return similar to what happened previously on the other side of the lounge not long after purchase,190.00,Customer was not home. I called and confirmed he will not be able to attend the app.  UPDATE 16/3/20 Returned to customers house but the customer wasn't home. I called him and he was not going to make it to the app.  This seems like a wast of time booking the job again.  Please call the customer to discuss this with him.  Mech has sunken on the LHF recliner.  Headrest not returning to the reclined position properly LHF armrest has a lot of movement in it..,Replaced tension spring and adjusted the mounting position for more tension in the headrest.  Went to replace the mech but the wrong mech has been supplied for the job  The box states MIL on it but it has a 4304 in  it. I will need to order parts and return to repair.,2020-04-03 11:21:37,Discount to Keep,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Ben Stephens,2
Cairns,CN,North QLD,79061,2018-10-28,Josephine,Dubbert,josephinedubbert@yahoo.com,0401532076,2020-02-21 11:28:08,LIGHT GREY - SPARTACUS - Recliner,4877,512000003,408132,My husband went to put the recliner back down when he heard a loud clunk noise - upon looking under the recliner the left mechanism had completely snapped.,196.00,Mech extending arms broken and bent on single recliner,Removed and replaced mech Tested and working,2020-04-03 11:37:05,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Nicole Regester,2
Bankstown,BN,NSW Metro,79499,2019-12-18,Tracey,O'Brien,chillybin1960@gmail.com,0400368769,2020-02-26 20:28:15,LIGHT BLUE - ALLANA - Corner Lounge with Chaise,2213,616660001,916646,When you sit or get up from the lounge it makes a cracking noise.  I also noticed the material has started to pill in random areas.,200.00,When sitting or on standing the lounge makes creaking noises.   The material has started to pill in random areas.,The lounge was making definite creaking noises when sitting or moving on the lounge as well as on standing.  Each of the four legs were loosely screwed in and they were easy to move backwards and forwards approximately 3mm.  Attempted to tighten all of the screws holding the legs to the frame and the leg frame to the lounge.  While the creaking reduced  it would appear the previous movement from the overall looseness of the structure has created wear in the legs and the leg frame.  The pilling is quite severe on the lounge.  The lounge is clean and appears to be well looked after.  This lounge is in the "front room" and is not used constantly.  It appears to be a fault of the fabric to pill like this after only two months' use.  The pilling is such that a repair would require a complete new cover.  The customer has suggested a repair wouldn't be acceptable  suggesting "she knows her rights".,2020-04-03 11:48:51,Finalised_technician,Legs,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Marie Pollock,2
Toowoomba,TW,South QLD,79720,2017-09-13,Catherine,POMERENKE,dcpomerenke@hotmail.com,0437032725,2020-03-01 07:28:14,GREY - JAXON - Corner Lounge with Chaise,4610,564160001,363768,Springs in the seat appear to be giving way as seat drops down on right hand side.,200.00,,,2020-04-03 13:59:32,Discount to Keep,,,,,,,Emma- Louise Thornton,,3
Cairns,CN,North QLD,79843,2017-08-09,Adam,Breen,chasersan72@gmail.com.au,0413422694,2020-03-02 16:06:08,LIGHT BLUE - TOBIN - Corner Lounge with Chaise,4877,555140001,378058,I pretty much sat on couch and spring broke btw im only 70kilos.,120.00,Zigzag springs have broken away from frame - EK clips only stapled and torn through the dust cover. This has caused damage to pocket springs and foam surrounds on 3STR middle seat and RHF seat. Pocket springs and foam surrounds will need to be replaced in those 2 seats,CF + report,2020-04-03 12:39:58,Discount to Keep,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Jacob Faria,2
Bundaberg,BG,South QLD,79859,2020-01-17,Jayden,Bailey,Jaydenbailey351@outlook.com,0437140019,2020-03-02 18:37:35,DARK GREY - HOLLOWAY - Corner Lounge.,4670,658160001,560846,We have found that one cushion has a large amount of pilling on the fabric and all the other cushions are fine..Also when the lounge was delivered it had a tare in the dust cover under the suit.,130.00,Customers were very upset with their recently purchased lounge suite. After a few weeks the lounge on all seats has pilled excessively. We went over one are with our de-pilling machine  and explained that this is an option to improve the look of the lounge  however they didn’t feel they should need to do this due to how much money they spent on the suite. We did let them know that in most cases the pilling tends to calm down after a few months of use  as it is just the excess fabric working its way to the surface  and there is nothing more we can do.  There was also a tear on the dust cover.,We added another layer of dust cover over the top and stapled it into place.  Repair complete,2020-04-03 13:21:46,Finalised_technician,Dustcover - torn,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Brenda Stewart,2
Caringbah,CR,NSW Metro,79864,2018-10-14,Blair,Abrahams,Blair@bbpassivefire.com.au,0401831110,2020-03-02 19:24:56,CHARCOAL - SENTINAL - 3 Seater,2232,625790001,45590,The recliner mechanism is buckling  this has happened before and has been replaced two times now. I believe the mechanism has not be made strong enough or there is something wrong with how it is being fitted. It is not being misused but it is continuing to buckle.,150.00,Upon inspection it was found that several of the securing bolts throughout the mechanism system and the motor were not correctly tightened.  It was also noted that when the customer operated the recliner mechanism the operation was not acceptable having a disruption in the motion.  However  when I operated the mechanism the operation was satisfactory.  It was apparent the mechanism operates well up to a certain weight.  The CM is 6 foot 3 inches and weighs approximately 130kg.  I am 6 foot and weigh approximately 105 kg.  In my opinion it would appear that the mechanism fails somewhere between 105kg - 130kg.,Assessed  checked and tightened all securing bolts around the mechanism to ensure no movement.  Found several to be loose.  Identified that one section of the RF bracket under the customer's weight distorts and fouls on an adjacent part of the mechanism.  The photos identify the part that distorts  refer my pointing finger  and the fouling part where the paint has worn off. CM is expecting a call from AMART regarding options for a solution.,2020-04-03 13:30:31,Reselect,Mechanism,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Jacob Faria,2
Melrose Park,MP,SA,79895,2019-05-03,Ben,Trebilcock,ben_trebilcock@hotmail.com,0411671188,2020-03-03 11:04:53,BLACK - SAN MARCO - 3 Seater Sofa,5159,547310001,971404,The middle back rest is sitting back further than the two side ones by about 5-6cm,130.00,The mounting brackets on the backrest of the centre seat were loose  but have been poorly aligned.,Tightened mounting brackets which did pull one side into alignment but the other side is poorly aligned. To fix would require major frame repairs which would not be economical.,2020-04-03 13:39:02,Finalised_technician,KD Brackets,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,AMY BLATCH,Richelle Suna,2
Mandurah,MN,WA,79948,2019-06-25,Rob,Jones,Robertjones78@live.com,0497588472,2020-03-03 17:15:53,DARK GREY - SPARTACUS - Corner Lounge,6175,512030004,107425,The cushions on all recliners have separated In the join between the leg cushion and seat cushion  and the springs under the seat cushion now push against the fabric of the seat cushion.  Also the cushion on the arm rest on one of the recliners has also pushed to one side  and you can feel the hard plastic underneath. I don’t know what has caused the issue as we havent had the couch long  but can only put it done to poor craftsmanship.,90.00,Foam seperating  This issue is primarily caused by the seat cushion foam. The front foam section on each of the lounge seats has different variance of wear but has sunk in the middle. Because of the sinking the foam inserts on the top coverings don't have the support and thus seperating as they are poo using down to fill the gap left behind by the foam.  The foam that has squished in the middle has been seen to occur before on this model lounge a few times. It can be presumed that be replacing the front seat foam section with a higher density piece of foam that the client's issue should be resolved. The seat foam that has sunk is typically a combination of too soft foam used and a lounge seat that is in a high wear area which in this case the 2 worse seats are that which sit in direct view of the TV.( although high wear the lounge seems to be good condition  It's not conclusive if this is manufacture at fault or just high wear  this issue is referred back to SAM Csc to decide outcome.,Report only.  To repair by only replacing the front foam section of the 4 seats. Callout $70 foam internal $110 *4 ($510+gst),2020-04-03 14:03:08,Finalised_technician,Foam,Normal Wear & Tear,THE LEATHER DOCTOR SOUTH WEST,THE LEATHER DOCTOR,DANIEL ,MURTON,AMY BLATCH,Toby Young,2
Helensvale,HE,South QLD,80044,2019-01-28,oleksandr,sidenko,o.sidenko@hotmail.com,0481555041,2020-03-04 19:02:03,BEIGE - THEODORE - Corner Lounge,4209,578770002,442060,cracked leather,90.00,The leather panel between the seat cushions is cracking. This is due to lesser quality piece of leather used on the inside panels. Have found the same leather on the seat next to it but it is not cracking yet. A leather repair will not solve the issue. To repair properly would require a panel replacement. Customer is very disappointed with lounge and was not keen on any repairs. Please discuss with customer.,Q & R only. Closing job.,2020-04-03 14:35:38,Finalised_technician,Cracking,Manufacturer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,AMY BLATCH,Richelle Suna,2
Tingalpa,TA,South QLD,80063,2018-12-20,Kira,Tranter,lkrctranter@gmail.com,0409638555,2020-03-05 09:40:44,LIGHT GREY - HAMISH - Corner Lounge,4159,636610001,813267,Issues -  1. Back Rest Cushion separated from frame 2. Cushions and Springs Sagging in base 3. fabric separating from frame on corner piece 4. multiple cushions have had issues with stitching separating/zips breaking. 1 already repaired by smart care.  Couch covers are regularly cleaned Pets are not allowed on couch   they sit on floor near couch We have 3 children and suite is used daily.  Some accidental spillage/staining has occurred.,90.00,the linning has torn on one seat cushion and one fixed back cushion. the zipper has broken on one seat cushion as well . the sofas themselves are very dirty and stained. plus the front of the seat cushion wrinkle is wear and tear.,report and quote.,2020-04-03 14:43:08,Finalised_technician,Lining,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Leigh Gerry,2
Cannington,CT,WA,80159,2018-05-01,Fatma,Abedul Karim,fatmaabedulkarim@gmail.com,0435214451,2020-03-06 11:51:04,BLACK - KENSINGTON - 3 Seater Sofa,6108,519510001,508099,The 2x 3 seater sofa’s have been pushed down in the middle as shown in the images. When we sit on them they how really down and it’s like your sinking in.,90.00,Thr foam surrounding the pocket springs has complains pushed through into the sides. Thr pocket springs have failed and I can feel the ends protruding when seated and is uncomfortable to sit on. Both three seater sofas are affected   Thr vinyl has become brittle  it is cracking  and tearing on the seams. This is a manufacturers issue .,Quote/Report,2020-04-03 15:20:35,Discount to Keep,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Jacob Faria,2
Caringbah,CR,NSW Metro,80162,2017-01-13,helene,johnson,helenejohnson2@bigpond.com,0420323405,2020-03-06 12:36:50,PRADO - SAN MARCO - Leather Electric Recliner,2230,511280003,22169,lump on seat,200.00,There was a noticeable large bunching under the leather causing a lump on the seat.,The top layer of foam that covers the seat foam had become loose from the main seat foam due to the adhesive breaking down that glues them together.  I straightened out the foam and sprayed adhesive to adhere it back to the main seat foam.  There is a very minor depression in the area where the top layer of foam was bunched up which is due to the bunched up foam now having a crease in it from being bunched up and sat upon.  Also the leather in the 'lump' area is considerably stretched when compared with the other recliner.   The customer is aware of this but was pleased with the outcome.,2020-04-03 15:23:37,Finalised_technician,Foam,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Jacob Faria,2
Bundaberg,BG,South QLD,80203,2018-07-10,Ross,Ginder,montofoodworks@bigpond.com,0409614319,2020-03-07 09:36:39,BLACK - MILLENNIA - Electric Recliner,4630,578990001,542077,Good morning  Both recliners the padding/wadding is coming out from under leg rest  thiey also quite often don't completely close. The backrest on L side is quite loose.  I am unsure if I have uploaded the video of movement in backrest if not please ket me know and I will retry.  Regards Ross Ginder,0.00,offer alternative outcome,no work completed,2020-04-03 15:44:24,Finalised_technician,No defect,No Defect,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Jacob Faria,2
Darwin,DN,NT,80246,2018-10-14,Zhuang,Chen,zjohnnychen@gmail.com,0466387858,2020-03-07 15:06:45,NAVY - JUNIPER - 3 Seater Sofa,800,548350003,101239,The cushions on it are already almost completely flat. If I sit down  it sinks and only stops sinking because it physically cannot compress any further. The couch is used for roughly 5-6 hours a week. The two seater couch that I bought at the same time  which is used less  does not yet have this problem.  At the moment I have had to swap the two couches around as the soft cushions are giving me back pain.  It is very hard to take a photo of the issue as you can imagine  but the chat rep said to include 2 anyway,90.00,The foam in all four seats has collapsed  making it difficult to sit down & stand up from the sofas. The CX has said that it is giving him a sore back. The cushions would need to be replaced.,None.................inspection only.,2020-04-03 16:15:30,Finalised_technician,Foam,Manufacturer,The Leather Doctor,THE LEATHER DOCTOR,Gary,Battaglene,AMY BLATCH,Michaela Nicholson,2
Caringbah,CR,NSW Metro,80254,2020-01-02,Baoquan,Wu,lucky_lhy@163.com,0416009755,2020-03-07 15:54:35,BLACK - JULIUS - 3 Seater with 2 Electric Recliners,2220,643590001,61447,The board (underneath the leather surface) between the left arm and the back of the recliner is sunken. It’s probably a defect from purchase because I just bought the recliner two months ago.  When I noticed the arm looked strange today  I figured out it is the board beneath that part somehow caved in. You can compare the defect left part with the normal right arm in one picture I attached. I can feel the board clicking inside by pressing the sunken part gently.  The defect part can only be seen when the recliner is fully expanded; it’s hidden when the back is up. Normally I cannot even reach/touch that part when I sit or lie in the recliner  so it’s not likely that I caused the damage due to misuse or negligence. I believe it’s not a major defect because the recliner’s functioning well  but it does annoy me to see a sunken arm everyday on a good recliner bought for only two months. Please provide a way to resolve this issue with least trouble for we both. Thank you!,90.00,The panel that supports the leather behind the RH side of the RHF back has had pressure applied causing the panel to break underneath the leather.  Possible causes include delivery and installation of the lounge or an object getting jammed inbetween the back rest and the panel during reclining operation.  CM also complained of movement in the side panel of the RHF arm.,Removed storage compartment in RHF arm rest and identified the broken panel.  I attempted a repair but was unable to do so due to the nature of the damage and the fitting and location of the panel.  I also identified poor securing of panel to the frame creating excess movement of the RHF side panel.   In order to do the repair major work is required including removal of the mechanism  disconnection and removal of all electrical components  removal of the RHF arm  removal and replacement of dustcovers  removal of storage in arm  cupholders  removal of leather upholstery and foam on arm  removal of the broken part and replacing with new section and then rebuilding the lounge.  Please refer to the amended quote and instruct as to whether the work is to go ahead.,2020-04-03 16:36:33,Finalised_technician,Frame,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,AMY BLATCH,Marie Pollock,2
Melrose Park,MP,SA,80468,2020-02-05,Maureen,Allen,noemail@outlook.com,0457086223,2020-03-10 11:28:47,JET - ASHLEIGH - Electric Recliner,5116,534610001,983845,The chair reclines but it won't go back to in  gets stuck in the reclined position. Customer unable to take photos as no internet. Have used from website.,170.00,Button failed on RHF recliner. Luckily I had a spare one in the van. There was timber railing left on the base of the lounge from transport  the customer spoke to the delivery drivers about this asking if it was supposed to be there and they told her it was supposed to be like this. I have removed it for her.,Removed timber railing from base of lounge. Replaced trigger buttons.,2020-04-03 16:54:43,Finalised_technician,Trigger Button (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Mahmoud Jeblawi,2
MacGregor,MG,South QLD,80487,2015-08-01,Susy,Hansen,susyhansen80@gmail.com,0430507939,2020-03-10 14:22:36,CHARCOAL - SPARTACUS - Recliner,4118,512000001,285094,I found a screw on the ground so I checked where it came from.  Looked under the lounge and found that the zipper is broken and that the screw has come off as per photo.  Then noticed that the timber section is not intact / has a flex /bow. Please let me know if you require any further information.  Thanks,90.00,Cm complaints: 1st R: 1. Spring cell failed  producing loud clicking noises. 2. Lhf zigzag spring installed too close to lhf side frame  catching on mechanism. 3. Central seat fly not as tight as other single R.  2nd R: 4. Lhf zigzag spring installed too close to lhf side frame  catching on mechanism. 5. Excessive wear of mechanism rivet holes causing instability  broken calf pad. 6. Broken zip on knee roll.  - Apart from the above  suite in very good condition.,Unable to repair during initial visit due to extent of issues. Quote: - CF  QR - CF 1. install new spring cell supplied by Amart. 2. re-position and fasten zigzag spring. 3. re-tension upholstery fly. 4. re-position and fasten zigzag spring. 5. assemble and install new mec supplied by Amart. 6. sew new zip under knee roll.,2020-04-03 13:52:41,Discount to Keep,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,Naomi Hughes,Mahmoud Jeblawi,2
Prospect,PT,NSW Metro,80870,2017-12-07,Vemlesh,Padiyachi,rashna_pillay@yahoo.com.au,0404540624,2020-03-16 10:28:51,BLACK - CONRAD - Corner Lounge with Chaise,2168,499710002,454698,The stiches have come out from few places.,0.00,,,2020-04-03 14:58:55,Reselect,,,,,,,Ann D'Ambrosio,,3
Toowoomba,TW,South QLD,81071,2020-03-14,Renee,Blackburn,Skittleskelly@hotmail.com,0473592796,2020-03-18 20:05:37,BLUE - GALILEO - 3 Seater,4350,673390002,400852,Hard stain  like silicone upon couch after unwrapping from packaging,0.00,,,2020-04-03 16:58:16,Changeover,,,,,,,Toby Young,,3
Dandenong,DG,VIC,81546,2018-01-19,Bhupinder,Singh,Sonu15_Chahal@yahoo.com.au,0401743945,2020-03-26 12:16:15,BLACK - KENSINGTON - Recliner,3810,519500001,196982,Hi the leather is coming of from the sofa and it is spreading widely  I believe the poor quality of the leather causing the damage,0.00,,,2020-04-03 10:48:27,Discount to Keep,,,,,,,Rose Tandy,,3
Dandenong,DG,VIC,81548,2018-01-19,Bhupinder,Singh,Sonu15_Chahal@yahoo.com.au,0401743945,2020-03-26 12:23:21,BLACK - KENSINGTON - 3 Seater Sofa,3810,519510001,196982,The leather of this sofa is getting divided  it is slowly coming of the sofa set.   The leather quality is not great and that is why is comin off,0.00,,,2020-04-03 10:48:48,Discount to Keep,,,,,,,Rose Tandy,,3
Nunawading,NW,VIC,81587,2014-08-30,Gloria,Sleaby,sleaby@bigpond.net.au,0408504447,2020-03-27 01:00:28,CHOCOLATE - ARCADE - 2 Seater Sofa,3122,466240001,204033,The foam in the seats on both sides has collapsed.,0.00,,,2020-04-03 09:04:10,Discount to Keep,,,,,,,Emma- Louise Thornton,,3
Toowoomba,TW,South QLD,81646,2020-03-19,Nathan,Pamogas,nate_j10@yahoo.com.ph,0402268727,2020-03-27 19:15:55,ORTHOKINETIC CLASSIC MEDIUM - Queen Mattress,4350,606230001,401178,We found the mattress came with a stain and a rip on one corner while assembling. I believe the damage was already there from how it was stored in the warehouse. The close up image was taken an hour after yhe mattress was delivered.,0.00,,,2020-04-03 14:15:12,Finalised_no_technician,,,,,,,Robert Abbott,,3
Townsville,TV,North QLD,81713,2015-10-30,Samantha,Windsor,samanthawindsor1@gmail.com,0411600795,2020-03-29 09:33:22,CHARCOAL - SPARTACUS - Recliner,4817,512000001,305774,The recliner on one of the couches is bent as can be seen in the photo.   I have had this issue previously with the other single recliner from the set having the metal recliner leg snap.  The main issue however is that the couch has some sort of white powdery stuff coming from it.  To me it looks to be deteriorated foam. This can be seen in the photo depicting the white powder on the cardboard.  This comes from the couch constantly.  Large amounts  no matter how often it is vacuumed this continues to build up.  To me it seems that it is the foam in the couch deteriorating making this build up.,0.00,,,2020-04-03 11:22:47,Finalised_no_technician,,,,,,,Ann D'Ambrosio,,3
