STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Morayfield,MF,South QLD,39726,2017-07-28,Shane,Kennedy,mr_shanekennedy@hotmail.com,0412317370,2018-09-18 16:00:48,Chaser recliiner,4510,51066,980998,We have 3 single recliners. 2 are reclining on an angle. All 3 seem to have lose backs and we are finding bolts and screws on the ground underneath each chair.,90.00,3x rocking recliner jamming and leaning sideways as a result of bent mechanisms. 3x backrests on the 3x rocking recliner wobbly as a result of the bolts holding the KD brackets coming loose over time of use.,Waiting for 3x mechs for 3x mechs to be replaced.  Repaired 3x loose backrests.   Customer is aware that mech waiting for the mechs.  Been advised to sent report through job to be closed.,2018-11-12 12:45:30,Reselect,Fasteners/Connectors,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Catherine Sal,Catherine Sal,2
Braybrook,BK,VIC,40123,2017-12-02,Chrissoula,Papadogiannis,chrissoula@optusnet.com.au,0411248366,2018-09-25 10:19:12,Chaser Recliner,3020,51066,96848,As you wills in the photo once you open the recliner the left side of the chair goes to one side like its about to snap off.  Its very hard for me to show you excacly as you really need to see this in person.  On Thursday night when l went to sit and open the chair it gave me a scare as the left side just went to one side.  This has never happened before but l do this this issue fixed.  My number is 0411248366 please call me after 1.30pm.,130.00,The connectors securing the KD clips on the backrest of the single rec / rocking chair have failed ad as a result the back rest is not supported,Initially this job came through with rec mech issue requiring changeover however when attended @SC observed that both KD clips were hanging loosely from the sides of the backrest ( cust had issues with lack of backrest support) the rec mech installed at manufacture is in perfect working condition. I have re attached the KD clips to the back rest   issues resolved   cm very happy. Job complete,2018-11-12 08:18:03,Finalised_technician,Frame,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,AMY BLATCH,2
Beenleigh,BL,South QLD,40660,2011-07-01,Brenden,Watson,brenden.karen@optusnet.com.au,0406231766,2018-10-04 12:27:48,Excellence corner suite,4129,42166,57563,Recliners not moving and staying in upright position as in 2013 claim. I am unable to comment on why as i have never manufactured furniture before.,250.00,1/. LHF recliner on the Cnr lounge is leaning to one side. ( nylon bushes on the mechanism have worn). 2/. Backrest on the chase section of the Cnr suite is leaning back. ( mechanism for the backrest is loose and bolts have fallen out.,1/. I replaced the LHF recliner mechanism. 2/. I removed the chaise mechanism and straightened it out. I refitted the mechanism.  All repairs completed.  Customer very happy with repairs.  The lounge is in good condition.  Please see notes.,2018-11-12 08:59:33,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,GRAHAM  MACDONALD ,2
Bundaberg,BG,South QLD,40682,2017-06-02,Wayne & Kathryn,Stockill,waynekathrynstockill@yahoo.com.au,0407944646,2018-10-04 15:45:05,CHASER 3 Seater with 2 inbuilt recliners,4670,510067,526816,The recliner on the right hand side (as you look at the couch from the front) the support has given away  you can actually feel something move when you sit on it  now no longer using that part of the couch.  I know cause of damage  something has given away inside of couch.,420.00,When we assessed the issue customer mentioned she felt something move under the seat. Everything under the chair including mech and zig zag springs was in good condition - we could not figure out what the customer felt move. Eventually we figured that the issue was likely the uneven compression in the seat foam. This was also an issue on the LHF seat as well. There was also an issue with the tacking strip popping out on one side down the bottom of one of the single recliners - we were able to reposition the tacks and hammer them back in. There was also a camel hump on the same single recliner. This is mainly caused by the section of foam above the pocket springs moving (often by not enough glue used during manufacturing) through use and overtime causing it to roll and bunch in the middle.  We will adjust quote for above issues.,We were approved to go ahead with repairs.  We fixed the camel hump on the single recliner in a process as follows: 1. We removed the mechanism from the frame 2. Unstapled dust cover to gain access to the internals. 3. We removed the zigzag springs from frame. 4. We cut the fabric and lifted up the pocket spring to gain access to the top layer of foam with the issue.  5. We unzipped and used a handheld steamer to remove the crease in the foam  then sprayed foam glue in the cavity to stop the foam from being able to move around. We then put the chair back together.  As for the two end seats of the 3 seater  they were both sagging outwards and were quite uncomfortable.  To repair these we gained access to each individually and added a half section of dense foam to one side. We did this to balance the compression on that side.  Customer seemed happy with all our repairs.,2018-11-12 14:30:02,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,George Mylonas,2
Midland,MD,WA,40904,2018-01-27,Julie,Elder,jewz00@hotmail.com,0407381781,2018-10-08 13:57:17,Aurora 2 seater,6074,53487,163850,The legs keep breaking. I have one off on the 2 seater and the 2.5 seater couches. this is the second claim I have made for the same sofa's.,210.00,Two of the legs on two separate lounges have snapped. As a result i have been asked to replace the legs on the three lounges and the ottoman. Resulting in 16 legs to be changed.,Removed the exisiting legs.p and peeld back part of the dustcover. Marked out the leg position and drilled out a new hole for a tnut due to the different configuration of mounting holes on the new legs. Installed a new tnut. Reattached the dustcover and installed the leg with a bolt than added four screws. Repeated the process for all of the legs.,2018-11-12 09:09:54,Finalised_technician,Legs,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Kaitlin Evans,Kaitlin Evans,2
Glendale,WY,NSW Metro,41023,2017-05-16,Jim,Soldas,jim.soldas@outlook.com,0421699209,2018-10-10 10:44:04,Lannister 3 seater with 2 recliners,2287,57728,753684,Looking at 3 seater  there is gap between between recliner that hand can fit in. Is unusual. Mark on corner lounge. Lounge is starting to sag.,170.00,Item 1# The customer is not happy with the gap between the RHF and mid section of the 3RR. There is a slight gap between them as well as between the backrests   unfortunately there is no way of adjusting the gap as the rail that attaches the seat bases together does not have elongated holes to allow for any adjustment with out modifying by drilling hoes.  Item 2# The customer is not happy with the leather on the leg rest roll on the 2nd seat in from LHF on the corner suite. The leather that is used in my opinion is belly hide  this has a different feel and texture to the rest of the lounge suite  but is still normal leather.  Item 3# The LHF footrest on the corner suite is reported to be too wrinkled around the corners.  In my opinion this is cosmetic and there is no manufacturing fault which will not affect the integrity of the lounge.  Item 4# The seat base adjacent the RHF recliner on the corner suite has a slight line in the leather that runs front to back. See below-,Item 4# It apears to be a crease in the leather where is has been folded  from a photo that the customer showed me it apears to be slowly disappearing with use.   Some minor adjustments where made to try and reduce gaps betweeen lounges and backrests.   Conclusion: The customer greeted me at the door with  Not you again you favour Amart and won’t help me get a new lounge.  The customer is extremely fussy and manipulative  he has personally inspected each item prior to being delivered at the Glendale store. The transport company allegedly pointed out faults on delivery according to the customer. This has prompted the customer to complain again. I don’t wish to attend this customer again and he constantly harasses me over the phone for the reports.  In the customers words he said he wishes they would just refund me so he can shop elsewhere.,2018-11-12 12:07:28,Reselect,Scar/Natural Marking,Customer Perception,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Alicia Lahey,Mitchell Demnar,2
Bundaberg,BG,South QLD,41702,2017-09-11,Tayla,King,tking0139@gmail.com,0422460783,2018-10-19 13:34:32,Chaser 4 seater theatre seat,4655,52671,529789,The fabric/cushion part on the far right hand side seat has gone lumpy. We have had this issue previously and someone came to to steam/vacuum it out which made it much better however was still visible but it seems to be getting worse. My partner and I both work fulltime so it isnt like we are sitting on it 'too much' which is what the person who came to look at it last time said. We have also refrained from sitting on this seat due to the lumpy issue.  I would not be able to say what I believe has caused it  maybe the cushion underneath the fabric was slightly bunched up when made and now it is getting worse? I am not sure. Thanks,200.00,We previously repaired a lounge for this customer. This service request said someone had came and repaired however it has gotten worse.  Our previous report stated we repaired the RHF of the 2 seater. We are unsure if somebody else had previously repaired this far right seat but it didn't appear to have been touched at all.,To repair the far right seat we removed the mechanism  unstapled and removed the dust cover  removed the zigzag springs  cut the material to gain access to the pocket springs. We lifted the pocket spring to find a zip giving us access to the foam with a hump. We used a handheld steamer against the foam to push out the crease. Once the foam was back to flat we sprayed foam glue and rezipped it back up - this will ensure the foam isn't able to rise into a hump again. We then predrilled and screwed in zigzag springs  stapled the dust cover and finally attached the mechanism.  Repair complete.,2018-11-12 08:41:43,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Catherine Sal,Kaitlin Evans,2
Townsville,TV,North QLD,41868,2016-04-30,Cassandra,Lenzo,claudio_cassy2@bigpond.com,0438778229,2018-10-22 11:50:22,Radeley MKII Corner Suite,4850,54900,315530,Recliner jams and is uneven when reclined. The other recliner did the same and was repaired by putting spacers in the frame. I think the frames are weak. The other parts of the lounge also bend out backwards when you sit in them (these are the normal seats not recliners),230.00,This customer lives 1 hour and 10 minutes north of Townsville.  RHF end recliner: mech has compressed causing it to lean to the RHS. Bottom edge of armrest frame comes in contact with floor when footrest is extended. Mech needs to be replaced.,Faulty mech removed and new one installed and tested.  Recliner now sits level.  CF + Q/R + M2 = 170 + shared travel $60 = $230,2018-11-12 08:37:05,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Catherine Sal,George Mylonas,2
Mackay,MK,North QLD,41895,2017-02-22,Wayne,McDonald,makka05@bigpond.com,1413320845,2018-10-22 15:42:01,Jaxson Corner Suite,4751,56416,330407,The arm rest has let go at the back and now the armrest is unstable.  It doesn't look like it was holding by much from new   And the recliner mechanism is very hard to operate.,280.00,Customers LHF recliner has two concerns. 1. The LHF armrest has broken off the frame completely  we believe this is due to poor methods of construction and materials used. We also believe the dropped mechanism has caused this to be 'ripped' off as it gets stuck and a lot of force is put on this area as the recliner is forced back into its position. 2. LHF Mechanism has dropped. We find this is most commonly due to the rivets dropping. This is a common issue among recliners and will require a replacement mechanism.,1. We removed the upholstery and the broken timber staples which were preventing the frame from being re-secured. We joined the frame with G clamps  used timber glue and re-secured with timber screws  this will ensure the strongest hold possible. 2. Mechanism has been replaced. Chair was tested and is now operating to standard. Job is complete.,2018-11-12 08:57:56,Finalised_technician,Frame,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Catherine Sal,George Mylonas,2
Helensvale,HE,South QLD,41938,2017-11-07,Anne,Brummage,anne.brummage@gmail.com,0430884433,2018-10-23 10:44:34,San Marco 3 seater sofa,4209,54731,407741,I was vacuuming the furniture over the weekend with a small hand vac  and noticed the fabric pulled up at the area of the split. It is along a seem  not sure how this could have happened. We do not have children or animals that climb on the furniture that could have stressed this particular seem.,90.00,The middle seat on the 3 seater has a tear on the stitching. Unable to repair onsite as it appears to have a few rips and holes where the stitching was. Customer claims this happened when vacuuming...she claims it was not done bu an animal or children. This is questionable. To repair properly as this issue cannot be hand stitched  I would need to replace the side panel if Amart can supply the matching fabric. I mentioned to customer this might be under accidental claim through Smart Care as customer claims this was an accident.  Please see quoting for a panel replacement if fabric can be supplied.,Not viable to repair. Closing job,2018-11-12 16:32:12,Finalised_technician,Cut/Tear,Customer,THE LEATHER DOCTOR RUNAWAY BAY,THE LEATHER DOCTOR,RICK,BROEKMAN,Alicia Lahey,AMY BLATCH,2
Hoppers Crossing,HG,VIC,41988,2018-02-01,Syed,usman,syedusman_1@hotmail.com,0413680650,2018-10-23 19:48:24,KELLER 3 Seater,3028,60357,76031,Hey there  I would like to raise concern about the quality of the product that got delivered to me in  February 2018 (3 seater sofa). I recently started using it and it got deshaped as well as snagging in the fabric. Moreover the foam is also sinking and it is not very comfortable to sit on it,90.00,There are no specific manufacturing defects evident at time of inspection however the area of foam at the front corners of the RHF and centre seat cushions show signs of excessive compression .,On inspection and with discussion with the cm in regards to the areas foam compression noted above  i would not recommend manufacturing defect however the foam areas concerned in my opinion may be as a result of the customer sitting across the gap between the 2 affected cushions rather than sitting in the centre of the seat where maximum support is offered  cm demonstrated this by sitting on the front edge of the 2bseat cushions and raised issue re lack of support. I have advised the cm that although there is a degree of foam compression evident the support supplied by the seat cushion when used centrally is supportive and within manufacturing tolerances. I have advised cm to sit on centre of seats. CM not too happy with advise and sees the issue present as defect not through wear and tear  3S is well worn and was quite wet at time of inspection as cm had washed/wiped the seat cushions prior to my arrival ( numerous stains on fabric) Spoke to CSC re the above,2018-11-12 08:29:05,Discount to Keep,No defect,Normal Wear & Tear,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Kelsey Oliffe,2
Melrose Park,MP,SA,42028,2017-01-12,Effie,Blias,effieblias@gmail.com,0410478822,2018-10-24 12:54:23,CONRAD Corner Chaise,5039,49971,930452,The stitching is starting to split and you can visibly see it easy,0.00,,,2018-11-12 15:52:17,Discount to Keep,,,,,,,Kaitlin Evans,,3
Midland,MD,WA,42072,2017-12-17,Clare,Purdon,clare.purdon@hotmail.com,0479095919,2018-10-24 20:35:59,Centuries corner suite,6107,54717,163900,The frame under one cushion has snapped which has made the cushion cave in and we can’t sit on it. Plus it looks ugly now!  Not sure what has caused it.,490.00,The no ar two seater in the modular has snapped at the end where the staple nails have weakened the timber,Pickup and deliver  Unpick and dismantle  Cut thicker stronger front rail  new zig zag clips and side timber support Extra side support timber added   This rep was more complex than expected,2018-11-12 08:59:18,Finalised_technician,Frame,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kaitlin Evans,Sharmin Sultana,2
Yamanto,YO,South QLD,42091,2018-05-02,Joshua,Lynham,joshlynham@live.com,0466692877,2018-10-25 11:26:43,CHASER 3 Seater with 2 inbuilt Recliners,4300,51067,729584,So the left recliner on the 3 seater has got movement in it when it’s not reclined and is leaning down on the outer edge in the reclined and not reclined position. Where the right does not do this.,0.00,,,2018-11-12 16:05:51,Reselect,,,,,,,Ann D'Ambrosio,,2
Auburn,AN,NSW Metro,42133,2017-06-19,RAY,ANJOUL,Raytown4u2@gmail.com,0449900077,2018-10-25 18:13:40,Rocco Recliner,2142,51124,846871,I'm not sure,90.00,The customer’s single recliner has very  significant perspiration and body oil damage. This issue is customer caused by a lack of maintenance. The customer did purchase the protection pack  however I told him this is not an accidental damage issue and explained to him what accidental damage is. The customer them told me the seat squeaks when he sits on it . I tested recliner and it does squeak considerably and squeaks can not be resolved successfully. The customer did ask me what Amart will do I said that Amart will contact you I do not get involved between the customer and Amart  I report or repair if it is practical.,inspection and assessment,2018-11-12 12:28:07,Discount to Keep,Body Oils/Perspiration,Customer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,George Mylonas,Kelsey Oliffe,2
Caringbah,CR,NSW Metro,42309,2017-02-15,Milena,Mufovska,milena.bos@hotmail.com,0449224292,2018-10-29 09:39:44,Michelin Corner Lounge,2219,53330,22876,Recliner chair loose,170.00,On inspection  the customer shown the RHF recliner was loose and making a bit noise when closing it down. Further inspection  two out of four knots were a bit rusty and leather was sticky likely caused by two young kids drank soft drink on the lounge and spilled.  The mech was a bit touch in closing down position to make tiny noise caused by bent mech. Replaced it and tightened up rusty nuts as well. No tag was found  or being removed in this lounge.,Job complete,2018-11-12 14:16:53,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Sharmin Sultana,Kaitlin Evans,2
Capalaba,CA,South QLD,42324,2017-02-05,Steven,Fauth,nicolefauth@hotmail.com,0410748537,2018-10-29 11:57:15,2x Radley Recliners,4157,54905,397742,Rips in fabric in the same spot on both recliners. No apparent reason. Rip in fabric. In the same spot across the 3 seater. No apparent reason,90.00,the back cushion lumbers on all 3 pieces have there fabric delamenating from the backing fabric and it looks like it has been slashed with a knife??.but when you look at the stitching it has not cut it but the fabric has come away from the stitching.,report only the fabric would need replacing on all back cushions only.,2018-11-12 14:04:13,Discount to Keep,Lining,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Alicia Lahey,Rose Tandy,2
Oxley,OX,South QLD,42396,2016-07-12,Marc,Rodriguez,marcr84rod@gmail.com,0433362726,2018-10-30 11:50:26,2.5 seater apartment sofa,4300,55584,394043,Sofa started feeling unstable. Front rh beam lower than left (picture for evidence and comparison). Centre support beam also seams dislodged  making the sofa sink in the middle. As the sofa being very slightly used due to being in the spare room  fabric in very good condition.,200.00,During my inspection I found the front bottom rail had become dislodged and the lhf back foot support has cracked,Refitted the front rail and reinforced back foot support   Job complete,2018-11-12 14:50:36,Finalised_technician,Frame,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Alicia Lahey,2
Prospect,PT,NSW Metro,42457,2016-10-23,Allana,Carmody,allanaandmark@gmail.com,0414972275,2018-10-31 05:29:32,Centurial right hand facing chaise,2145,54716,433143,Lounge sinks really badly when you sit near the join  making you fall over while sitting hence making it very uncomfortable and reducers the places you can sit.,200.00,The seat adjacent to the left of the chaise on the customer’s sofa sinks significantly on the edge of the seat cushion close to the chaise. During my inspection I found the seat cushion had split and there is no support between the zig zag springs and the edge of the seating position. This is a manufacturing issue and can be repaired onsite.,The dust cover  staples along the upholstery  frame and sofa connector was removed to undertake the repair. High density foam was inserted and support the existing foam and the split in the foam was glued closed. Three strips of leather was secured along the frame and zig zag springs increasing the support in the area the customer is concerned about. The customer tested the repair. The customer is happy with the repair no further action required.,2018-11-12 09:11:50,Finalised_technician,Foam,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,George Mylonas,Natasha Smith,2
Campbellfield,CF,VIC,42483,2018-07-02,Ann,Bryant,595413BRYANT@NOEMAIL.COM.AU,0409233949,2018-10-31 10:56:03,Rowan Recliner,3429,58749,595413,KAITLIN FROM CSC LODGED ON CM BEHALF -   cm cant use internet  has no email and unable to send photos - advised the seating section is like you are falling into the recliners and they are fading after only having them since July  only seating section not the rest.,90.00,The customer was concerned about the fabric on the Lounge suite claiming that it had discoloured/ lightened following use.  Visually the fabric on the leg and seating areas of the single recliners appeared lighter than the surrounding areas of the chairs.   I conducted a closer inspection and confirmed that the colour on the fabric along the knee roll and footrest of the chairs had become light.    The lightening of the fabric did not appear due to exposure to uv as the adjacent areas appeared unaffected.  It would not be considered normal for the fabric to discolour / fade in such a short period of use.   In comparison the fabric on the sofa did not appear affected by the same issue.   The customer was also concerned about the support on the rh seat of the 3s sofa.    Visually the cushion appeared lower than the adjoining seat.    I conducted a physical inspection and confirmed that the support on the seat of concern was softer than the adjacent seats however the variability was,(Report continued) consistent with this seat being used more than the other seats.   There was no external visual or audible evidence of major internal failures.  It is likely that the cushion on the seating area of concern had compressed and softened through use.  The customer was extremely dissatisfied that this had occurred in such a short time from point of purchase. While some compression had occurred I do not believe there is a manufacturing fault with the cushion of the sofa.  There is likely to be a fault with the fabric resulting in the fading of the colour on the armchairs,2018-11-12 09:38:37,Reselect,Discolouration,Manufacturer,The leather doctor Stonnington,THE LEATHER DOCTOR,Damian,O'Connor,AMY BLATCH,Kaitlin Evans,2
Logan Central,LC,South QLD,42497,2013-01-20,Dion,Ward,dionash@bigpond.com,0430946225,2018-10-31 13:23:58,Toronto 3 seater,4118,44255,250206,Recliner handle internally has snapped. This was repaired in March this year. Same one has snapped again.,110.00,1/. LHF recliner on the 3 seater isn’t operating.  2/. Trigger release handle has cracked where the cable connects.,1/. I removed the failed trigger release cable and handle.  2/. I refitted a new handle and cable. All repairs completed.  Customer happy with repairs.  The 3 seater is in good condition.,2018-11-12 08:39:37,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,Paul,Vos,Catherine Sal,Kelsey Oliffe,2
Benowa,BE,South QLD,42760,2016-12-19,Justine,Wilkinson,robinson_justine@hotmail.com,0429025690,2018-11-05 12:09:24,Juniper 3 Seater Sofa,4211,54835,490748,It is difficult to photograph problem - the left side of the seat (when looking at couch from front) is slightly raised and when you sit  it lacks firmness.  We are unable to inspect underneath the seat/cushion as the design of the couch does not allow this (it is completely encased)  but it feels as though there is no webbing support or springs.  I phoned the store of purchase and I was advised to fill in this form as the couch has a 5 year guarantee.  The other end of the couch is fine and the upholstery is not damaged.  We also have a two seater & armchair in the range with no faults.,200.00,Issue  Seat bounces when you sit on it 2.5 seater LHF side in front of the TV,At first we thought it was the pocket springs however when we inspected the seat was just foam - when we checked the zig zag springs they were really loose and were causing the seat to fall into the base. We cut off the zig zag springs and reattached them shorter and also added bolster foam. We have not charged for the bolster foam or the extra webbing tape. The top shape of the seat was still the same which would be a bit of wear and tear and when we looked at the other lounge the seats were different there as well one sat up higher than the other. However the damage seat was now sound and when you sit you do not sink down. Customer checked and she was happy they were not sinking.,2018-11-12 17:07:18,Finalised_technician,Zig Zag Springs,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Catherine Sal,Elva Tou,2
Warana,WA,South QLD,42771,2018-01-01,Jade,Bourke,jadehagan03@hotmail.com,0439327085,2018-11-05 13:47:02,Kensington,4557,51950 & 51951,422302,The material has broken apart in numerous locations on the base and back of the lounge.  The pieces pose a choking hazard to my infant son and another child is due in January  If this is caused due to a 65kg person using a lounge for sitting  this product is not fit for purpose. A large spring is also noticeable next to the deterioration and is quite uncomfortable. One recliner has started and I have no doubt the other will succumb to the same fate. The fact that this has occurred is less than satisfactory. We are requesting a store credit for the return of the faulty items to be put towards another one of your material lounge suites. I look forward to hearing back regarding pick up of these and delivery of a new suite. Thank you,0.00,,,2018-11-12 12:59:32,Discount to Keep,,,,,,,Brenda Stewart,,3
Warana,WA,South QLD,42827,2017-04-27,Kym,Mahon,mahon4@optusnet.com.au,0413541853,2018-11-06 11:50:39,Millennia Electric recliner,4575,57899,362945,Material/endurocover coming away  peeling effect from seam.  Not sure on why or what has caused this. It's on one of the Recliner chairs.,0.00,,,2018-11-12 09:34:52,Reselect,,,,,,,Brenda Stewart,,3
Warana,WA,South QLD,42908,2011-11-23,Amanda,Bogle,Jayandbeau03@hotmail.com,0488188668,2018-11-07 13:20:45,Excellence corner Suite,4551,42166,237920,The button that releases the leg rest part just snapped.,110.00,Trigger cable snapped at the handle end,Replaced trigger cable,2018-11-12 12:40:22,Finalised_technician,Trigger/Cable,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Amie Clutterbuck,2
MacGregor,MG,South QLD,42977,2018-11-07,Meelis,Rosma,meelis.rosma@gmail.com,0487923436,2018-11-08 13:55:34,Abby 3 seater,4122,61617,342041,**entered claim for customer only just received**  rip in dust cover,130.00,Torn dust cover due to transport,New dust cover installed,2018-11-12 14:15:08,Finalised_technician,Dustcover - torn,Transport,PJ and SA Pty Ltd,THE LEATHER DOCTOR,Peter,Schulz,Sharmin Sultana,Catherine Sal,2
Lawnton,LA,South QLD,42994,2018-01-20,Terry,Munro,terry@teamterry.net,0431871900,2018-11-08 15:23:07,Spartacus 3 seater with 2 inbuilt recliners,4035,51201,382294,Right recliner component As per the attached images  our chair has a broken support in the leg recliner. As you can see  the metal swing arm has snapped. Less important  we have also had screws fall out of the support where your legs actually rest. The screws do not go back in.,170.00,Front left recliner  of the couch  the front left arm of the foot rest it has been bent and snapped in place of the pivoting joint causing the foot rest  to drop and sag. This has also stopped recliner from being able to be reclined or to put foot rest away  easily.,Recliner mech removed from couch and replaced with new . Couch now functions 100% and reclines easily .,2018-11-12 15:58:30,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Catherine Sal,Amie Clutterbuck,2
Helensvale,HE,South QLD,43037,2017-05-07,Adam,Brereton,abrereton@insurepaint.com,0407362689,2018-11-09 11:11:25,Theodore Recliner,4213,57752,393344,Customer only sent one photo of leather splitting issue.   Existing claim #39595.  Mechanism on 3 chairs broken again  and the leather is splitting.  Customer wants to reselect instead of repair.,0.00,,,2018-11-12 16:08:11,Reselect,,,,,,,Alicia Lahey,,3
Helensvale,HE,South QLD,43073,2018-11-01,Christie,Turner,christie_a_turner@hotmail.com,0421523376,2018-11-09 18:30:13,Bonza 3 Seater Reversible Chaise,4216,51512,435114,I received this couch via delivery last Saturday morning. Once setup I noticed that one of the arm rests has an internal support piece broken. You cannot see the fault as it is inside the material. You can feel it when you run your hand across the arm rest section  there’s a gap where there is just material and no support beneath it. The gap is around 15-20cm wide.,0.00,,,2018-11-12 15:17:57,Changeover,,,,,,,Kelsey Oliffe,,3
Capalaba,CA,South QLD,43086,2016-05-15,Tanya,Matovu,tanyaatpalmy@yahoo.com.au,0416570804,2018-11-10 10:32:20,Kensington recliner and 3 seater,4301,51951,381815,The covering peels and the padding has warped. Not sure why it does this.,0.00,,,2018-11-12 11:45:01,Discount to Keep,,,,,,,Alicia Lahey,,3
Bankstown,BN,NSW Metro,43115,2016-07-31,Deanne,Eyles,deanne-@hotmail.com,0414761386,2018-11-11 09:22:39,quattro,2170,45161,856090,Leather peeling,0.00,,,2018-11-12 14:39:11,Discount to Keep,,,,,,,Brenda Stewart,,3
Auburn,AN,NSW Metro,43203,2017-11-27,Rania,Hamam,raniahamam14@gmail.com,0404885884,2018-11-12 13:34:05,Naomi,2162,58826,901597,Lounges were delivered mid January. About 4 month later they started piling. I didnt think much of it. But it has only gotten worse. Pilling all over the arms rests aswell.  Also when they were delivered there was a faulty back (not noticeable thats why we didnt mention it),0.00,,,2018-11-12 15:25:26,Finalised_no_technician,,,,,,,Kelsey Oliffe,,3
