STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Nunawading,NW,VIC,67024,2016-02-23,Trisha,D'Cruz,cruz.trish@gmail.com,0412759321,2019-09-22 13:56:15,CHARCOAL - AURORA - Fabric 2 Seater Sofa,3170,534860002,241905,A year after we purchased this sofa  a leg broke and we reported it to Amart Furniture. We were advised that this is a known issue and were provided a different design of legs and were told to replace all. Unfortunately this issue has re-occurred  thankfully neither of the two occupants or our toddler who had his foot very close to the sofa was injured when the leg broke.,0.00,,,2019-11-01 10:47:02,Discount to Keep,,,,,,,Tianye Zhang,,3
Penrith,PH,NSW Metro,68135,2018-05-20,Danielle,Clarke,pipy16@hotmail.com,0404861317,2019-10-06 17:00:09,GREY - BONZA - Corner Lounge with Chaise,2782,515150002,1025225,My lounge has a dent the spring have come through and the foam has gone you can’t sit in that seat don’t know what caused it,130.00,- Attended customers residence to perform report. - Upon inspection found seat base foam on all three seat bases (not including chaise) were falling apart. This was due to low density foam which has failed and exploded within the seat base cavity. - Likely Cause - Manufacturing - Lounge is in very very dirty uncared for condition.,- Seat bases can all be replaced.  NOTE  Have added repair costings to quote.,2019-11-01 11:51:30,Discount to Keep,Foam,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,Natalie Mitchell,,2
Hoppers Crossing,HG,VIC,69666,2019-08-15,Teresita,Cuera,ronald_cuera35@yahoo.com.au,0403411231,2019-10-26 20:10:24,CHARCOAL - COLTON - Modular Armless Chair Fabric,3029,645690001,105306,Hi! The product that i bought was brand new  after two months I just noticed that the back of the armless chair rest was wobbleling and broken and the fabric cover ripped. See attached photos and video.,0.00,,,2019-11-01 11:19:58,Changeover,,,,,,,Tianye Zhang,,3
Prospect,PT,NSW Metro,69712,2019-03-30,Maurice,Cohen,mcohen2005@gmail.com,0404060336,2019-10-27 15:30:35,BLACK - BARDOT - Queen Bed,2075,626320001,477851,When my son sat on the side of the bed  he heard a crack.  The wood split and the slats broke off.,0.00,,,2019-11-01 12:46:01,Reselect,,,,,,,Emma- Louise Thornton,,3
MacGregor,MG,South QLD,69823,2016-01-30,DAVID,FIELDER,david@fielder.asia,0405515117,2019-10-29 09:57:02,STEEL - BUXTON - Microfibre Recliner,4051,506930002,295600,THE CHAIR WAS PREVIOUSLY REPAIRED WHEN THE INTERNAL SCREWS WERE LOOSE NAD TEH TECHNICIAN ADDED A FEW MORE SCREWS. THE BACK OF THE CHAIR IS NOW QUITE LOOSE AND IS NOT STABLE AND PUTTING MY HAND DOWN THE INTERNAL SIDE TO CLEAN I CAN NOW FEEL SHARP METAL. THE BACK IS LOOSE AND UNCOMFORTABLE ALTHOUGH THE CHAIR STILL RECLINES,0.00,,,2019-11-01 13:15:16,Discount to Keep,,,,,,,Ben Stephens,,3
Cairns,CN,North QLD,69837,2017-11-18,Deborah,Gierz,debbiegierz@gmail.com,0439103263,2019-10-29 11:13:51,CHARCOAL - CRESSIDA - Electric Recliner,4869,594210001,386212,Lights are not working for push buttons that control the up feature for the legs and the head rest  they are located on the R hand side of arm rest.,130.00,,,2019-11-01 13:23:37,Finalised_technician,,,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,Ben Stephens,,3
Virginia,VI,South QLD,69845,2018-10-16,jack,craddock,jackcraddock111@hotmail.com,0406046550,2019-10-29 11:41:37,LIGHT GREY - SHADOW2 - Day Bed,4030,625640001,514348,I believe these curtains are not made from suitable fabric to be used in the application they are intended for as they have simply   biodegraded in under 12 months .It has taken me a few weeks to get around to filling out this form   however I bought the cabana with a 5 year warranty and really without these curtains its literally just a frame . Im happy with the frame but want the curtains replaced,0.00,,,2019-11-01 13:44:18,Finalised_no_technician,,,,,,,Ben Stephens,,3
Springwood,SW,South QLD,69872,2019-07-12,Andrea,Fernandez,andreahansf@gmail.com,0478673602,2019-10-29 14:58:28,NAVY BLUE VELVET - ARI - 3 Seater Sofa,4030,635610001,231878,We had previously purchased another set of the 3 seater Grey Ari sofa  before getting the 3 seater Blue Velvet Ari sofa. However  when we unpacked the Blue Velvet sofa  we noticed beneath the velvet lining on the seat  it seemed to what we believed to be a huge piece of cardboard. We compared it to the grey velvet Ari sofa that we already have we us  and there were none beneath the grey velvet lining on the seats.   We are hoping to get someone in as soon as possible to get it sorted  as we are afraid that the cardboard beneath the velvet lining will tear and pierced through the velvet lining of the sofa.,0.00,,,2019-11-01 15:58:00,Changeover,,,,,,,Olwen Silversides,,3
Cairns,CN,North QLD,69875,2019-10-11,Lynette,Sproles,sprolmor6@bigpond.com,0401727802,2019-10-29 15:21:18,BEIGE - SAN MARCO - 3 Seater Sofa,4878,511290005,424574,I am concerned that the leather on the front of the right hand recliner seat of the lounge appears to be cracking.    I have no idea what would cause this as it was like it when we opened the packaging when the lounge arrived.,0.00,,,2019-11-01 15:01:48,Changeover,,,,,,,Ben Stephens,,3
Cairns,CN,North QLD,69876,2019-10-05,Lynette,Sproles,sprolmor6@bigpond.com,0401727802,2019-10-29 15:27:00,BEIGE - SAN MARCO - Leather Electric Recliner,4878,511280005,424574,We have only had the chair for a few weeks and already the Leather Appears to be stretching and looks very loose as the photos show.  We purchased two chairs one a Lift Chair and one Recliner. I am also making a claim on the recliner with the same issue.,0.00,,,2019-11-01 15:02:16,Changeover,,,,,,,Ben Stephens,,3
Cairns,CN,North QLD,69877,2019-10-05,Lynette,Sproles,sprolmor6@bigpond.com,0401727802,2019-10-29 15:32:17,BEIGE - SAN MARCO - Leather Electric Lift Chair,4878,604950001,424574,Only having purchased this item a few weeks ago it appears as if the leather has stretched and is very loose.  I have also made a claim on a recliner chair purchased at the same time with the same issue.,0.00,,,2019-11-01 15:01:16,Changeover,,,,,,,Ben Stephens,,3
Warana,WA,South QLD,69895,2017-12-27,Debra,Poida,ndpoida@bigpond.com,0417749373,2019-10-29 19:50:43,CHARCOAL - CHASER - Corner Lounge with Chaise,4551,527490002,445116,We hardly use this recliner chair of the corner lounge. We had Noticed stitchers coming undone the area were you lay your legs.,0.00,,,2019-11-01 16:10:16,Finalised_no_technician,,,,,,,AMY BLATCH,,3
Preston,PN,VIC,69921,2018-02-18,Sulab,Pokharel,pokharelsulab@gmail.com,0451130600,2019-10-30 09:38:02,GREY - ANCHOR - Outdoor Chair,2611,562180001,832520,The joint cracked due to rust.,0.00,,,2019-11-01 16:52:02,Finalised_no_technician,,,,,,,Olwen Silversides,,3
Dandenong,DG,VIC,69984,2018-11-05,Michelle,Lane,michellelane2020@gmail.com,0439039049,2019-10-30 21:47:04,BLACK - OPTIMUS - 3 Seater Sofa,3170,625820001,213889,The mechanism is catching on the frame on both sides. The right side was previously replaced on June 21 2019 due to the same problem.   We would prefer to have this couch replaced or refunded.,0.00,,,2019-11-01 19:01:02,Changeover,,,,,,,Olwen Silversides,,3
