STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Moonah,MH,TAS,81204,2018-06-30,Jason,Unsworth,jasonunsworth1969@gmail.com,0448462345,2020-03-20 15:38:05,CHARCOAL - CHASER - Recliner,7030,510660002,441898,Mechanical failure.  It appears that  the something has broken under the recliner,130.00,Issue: Complaint said that it seemed "something has broken under the recliner"  and my predecessors ordered a mechanism. However  when I arrived at cm home the situation had changed. Mr Unsworth explained that the kd mounting brackets on the backrest proved to be short of screws  they had done their best to repair the defect  but had been unable to tell how many screws were missing. The mounts are attached to the timber of the backrest frame with two hex-nut screws. On examination these were intact on LSF but the bottom screw was loose. On RSF mount  the top screw was present but the bottom screw had been replaced with a steel Philips-head screw  also loose.  Mr and Mrs Unsworth are heavily built. Their two adult daughters were present  also morbidly obese. One small cat  two large dogs  both kept outside. The suite was clean  as was the home. Cause: There is nothing to suggest abuse  but family's size likely hastened and exacerbated damage.  Solution: Secure mounts.,I removed backrest. Noted minor damage to timber around t-nuts on RSF mount (from cm continuing to exert pressure against backrest when screws were loose or missing) but strength of timber still sufficient to support backrest. One hex-screw missing  RSF bottom position  cm denied ever finding it.  I added flat washers between mounting bracket and damaged timber on RSF mount to provide a secure platform for the bracket. Then added a spring washer between screws and mounting bracket to ensure they do not come loose again. Cm's Philips-head screw was in good condition and I reused it.  On LSF mount I added a spring washer between each screw and the bracket. Timber intact and no flat washers needed. Tightened all screws satisfactorily. Mr Unsworth satisfied that brackets securely attached.,2020-12-07 12:23:03,Finalised_technician,Fasteners/Connectors,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,AMY BLATCH,AMY BLATCH,2
Moonah,MH,TAS,83067,2017-07-01,Naomi,Dance,naomi.dance@ses.tas.gov.au,0428693368,2020-04-17 10:06:34,BROWN - CHASER - 3 Seater Sofa,7109,510670001,426600,Looking directly at couch the right side has collapsed. Right on the end of seat before the recliner very noticeable. The other side is the same as what it was when it was purchased.,334.00,Issue 1: On arrival Mr Dance drew my attention to leg-roll on one couch RSF seat  which was badly deformed.  Cause: Possible normal use. However  other seats were in excellent condition; and cm said the problem arose soon after delivery. Suite was clean and well looked after. House was clean if not very tidy. No kids  one bad dog  who was locked up. Solution: replace or repair and boost foam. Issue 2: This was the only original complaint: softness in cushion.  Cause: wear and tear. Solution: replace spring cell/foams.,Issue 1: Detached footrest and leg-roll support  extracted leg-roll foam  which was badly deformed and split. Glued split section and reshaped foam to conform to original leg-roll curve. Added a panel of foam to boost convex curve of leg roll when closed. Reinstalled foam.  Issue 2: Detached seat from shared rails  removed backrest and inverted seat. One broken spring was protruding through rear RSF corner of dust cover. I opened up front and right side of cover  removed old spring cell/foams and saved various parts to use on new spring cell. Cut new spring cell to size  cut down foams and reassembled cell/foam combo. Attached parts of old foams to cell and seat frame. Installed new spring cell/foams  and added a panel of foam between spring cell and seat-cushion cover to fill void left by removing old foams covering top and bottom of spring cell. Reassembled seat and couch.  Cm happy with both jobs.,2020-12-07 12:28:41,Finalised_technician,Pocket Springs,Normal Wear & Tear,The Leather Doctor Hobart,THE LEATHER DOCTOR,Michael,Stewart,AMY BLATCH,Ann D'Ambrosio,2
Townsville,TV,North QLD,83197,2019-09-07,Sharon,Beaumont,shamie_65@hotmail.com,0418985623,2020-04-18 18:00:49,BEIGE - OPTIMUS - 3 Seater Sofa,4817,625820002,382707,The leather product is disintegrating or rubbing off.  Don't know what has caused it except poor quality.,140.01,3STR Optimus  with  electric recliners and headrests  1.  RHF headrest motor making loud whirring sounds during motion.  Motor not moving headrest.  No problem with headrest mechanical device.  Replacement motor  needed.  Part ordered 22.05.20  CF + R/Q = 90,Return date for repair: 16.11.20  Faulty motor removed and new one installed and tested. All good  CF + E1 = 130,2020-12-07 12:31:40,Finalised_technician,Motor,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,AMY BLATCH,2
Oxley,OX,South QLD,87593,2015-03-23,To Ha,Trinh,krisdang00@gmail.com,0450680703,2020-06-03 14:54:23,BLACK - ASHLEIGH - Electric Recliner,4077,485170002,368157,one Linear Actuator  is broken  and we wonder if we could request  a new replacement for it,220.00,Single recliner will not function due to faulty motor. In good and clean condition. PO 015-2726186,Motor ordered and received.  On attempting to fit new motor it was apparent that the incorrect motor was supplied.  Correct motor photo'd and supplied to warehouse for reorder. Quote edited for additional CF. Correct motor arrived and fitted on 3/12/20.,2020-12-07 12:37:59,Finalised_technician,Motor,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,AMY BLATCH,Richelle Suna,2
Campbellfield,CF,VIC,90517,2019-09-23,Soji,Thomas,sojimelbourne@gmail.com,0432098665,2020-07-03 14:30:31,BLACK - MICHELIN - Leather Corner Lounge,3026,533300001,619410,Right side of the lounge is not even on height,210.00,The rec mech has been incorrectly installed at manufacture  no connection to timber frame  unit to unit connectors located in upside down position resulting in significant dipping of the RHF rec seat of suite .also allowing the lwr edge of the footrest to touch the ground causing difficulties when extending and retracting footrest. PO NO: 055 3110163 Suite in very good condition (2),I have re-positioned and correctly attached the rec mech assembly to the timber frame and correctly installed the connector clips between the rec seat and its adjacencent seat unit. All issues resolved  cm very happy. Job complete,2020-12-07 12:58:35,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Richelle Suna,2
Hoppers Crossing,HG,VIC,102192,2017-03-26,Adriana,Falzon,adrianna88@optusnet.com.au,0434624350,2020-07-23 11:29:53,RAISIN - NIXON - 4 Seater Sofa with Chaise,3028,337650001,59812,For over a year now the foam has completely flattened to the point that many people are not able to sit on it. the end of the 3 seater tilts inward toward the other cushion and the chase itself even when not sat in is completely out of level. each cushion on the 3 seater area are extremly low and soft. the couch has no support and a few attemps are required to get off the couch. The couch had these issues before the water stains were created. This couch has never been professionally cleaned or steam cleaned. There are only 2 adults who live in this home. No children and no pets.,90.00,All sections across the suite show excessive compression of the internal pocket spring and foam inserts this has resulted in the cm sitting in a very low position  able to feel suspension wiring and pocket spring coils  also very difficult to get up from seated position. ITEM CODE: 33765 NIXON Suite in well used condition  some water marks which cm advises was caused by professional steam cleaning. (5),On inspection i saw that the seats of the suite all showed excessive compression loss on the seat insert cushions resulting in very low seating position and discomfort when used. cm is expecting their first child and rather than sitting on the couch sometimes sits on floor and dining chair as she can not get out of the seat without aid from husband. Although cm entertains the option of pocket spring and foam replacement they would much rather get another type of suite as the fear is that this issue will only continue to happen. Tech to contact CSC,2020-12-07 14:14:09,Finalised_technician,Foam,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Richelle Suna,2
Hoppers Crossing,HG,VIC,102412,2018-09-27,Michelle,Richardson,M.richardson86@outlook.com,0434432757,2020-07-26 12:13:50,DARK GREY - OMAHA - Corner Lounge,3028,567130002,90788,I was leaning on top of couch to stand up and the seam broke open on the corner lounge,180.00,A section of stitching has failed on the upper rhf cnr of backrest on RHf single seat module  internal wadding visible as a result. PO NO: no labels attached to any of the suite units (see photo) Suite in generally clean and tidy condition (3),I have repaired the failed stitching by hand-sewing on site  issue resolved  cm happy. Job complete,2020-12-07 14:16:28,Finalised_technician,Stitching,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Kaitlin Evans,2
Beenleigh,BL,South QLD,102498,2016-06-11,Rick & Tamara,Moore,tytamrick23@gmail.com,0447285146,2020-07-27 14:46:38,CHARCOAL - COUNTRY - 2.5 Seater Sofa,4207,497510002,102561,In the middle of the chair you can clearly feel where a spring has gone. It is very uncomfortable to sit on now and as a result my wife and I must use separate couches each. We don’t mind the distance occasionally. However this still feels like a new couch to us.  I also give my wife full authority to speak to any contacts from Amart. My preference is you go through her in regard to communication please as tytamrick23@gmail.com Tamara Moore 0421916284  Kind Regards Rick Moore  0477285146,590.00,2.5s: 1. Suspension lining failed and no column block in central area allowing foam to collapse between zigzag springs. 2. Lhf seat  rhf side border foam has collapsed and deteriorated due to friction against zigzag springs. 3. Rhf seat  lhf side border foam has collapsed and deteriorated due to friction against zigzag springs. Pocket springs also clicking on itself.  Apart from the above  suite is in good condition.,Quote: - cf  qr  - cf 1. Supply and install foam column block and new suspension lining. 2. Supply and install new side border foam. 3. Supply and install new side border foam  install spring cell supplied by Amart.  2/11/20: Completed approved repairs.,2020-12-07 14:18:40,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Jodie Weir,2
Joondalup,JP,WA,103181,2020-01-19,Eric,van Waaijenburg,Eric@eppo.net.au,0402679048,2020-08-05 12:59:24,GREY - ELEANOR - Modular Armless Chair,6020,588990001,945562,Stitching has come loose,160.00,Topstitch came loose on seating cushion of seat on rhf side from corner unit  Tread was still attached to the fabric And can be sewn back in,Topstitch has been sewn back onto the seating cushion,2020-12-07 14:22:41,Finalised_technician,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Kaitlin Evans,2
Preston,PN,VIC,103251,2016-10-23,Robyn,Senior,walshrobyn@hotmail.com,0404500199,2020-08-06 10:46:19,DARK GREY - OMAHA - 2 Seater Sofa,3037,567140001,812765,The foam padding under one arm rest has start to move and bunch up.  It seems as though it has no been secured properly under the fabric.  The couch is in excellent condition and this is the only arm rest that has this issue.  We purchased the 2.5 seater at the same time and that couch has no issues.,270.00,Inspected to find the foam bunching on the LHF arm of the 2 seater. The foam had not been glued properly.,Removed arm from sofa and repaired incorrectly glued and bunched foam.,2020-12-07 14:26:47,Finalised_technician,Foam,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Richelle Suna,2
Campbellfield,CF,VIC,106626,2012-06-16,Leanne,Panagopoulos,glpana36@gmail.com,0408955897,2020-09-19 19:06:15,BLACK - TORONTO - 3 seater (RR),3059,442550001,417835,The leaver you pull to recline the chair has broken. I’m hoping we can get it that piece replaced or repaired.,260.00,1. Cm complained the cable is broken and the recliner is no longer working. On inspection I have found out that the cable is broken. External force from the customer has caused the damage.  Likely cause external force.,1. I have replaced the broken cable. After replacing the cable I found out the recliner is wobbly and footrest is very hard to close. On further inspection i found out that the mechanism has bended. There is no other damage in the recliner. Likely cause external force. 03.12.2020 Visited cm place. Replaced the broken mechanism. All fixed customer happy.,2020-12-07 15:20:33,Finalised_technician,Mechanism,External Force,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,AMY BLATCH,Mahmoud Jeblawi,2
Townsville,TV,North QLD,106802,2019-04-23,Renee,Marsh,renee2379@bigpond.com,0416616414,2020-09-22 11:13:35,LIGHT GREY - PHOEBE - 3 Seater Chaise,4818,576740001,375875,Behind the back cushions on the couch the stitching has come away and has caused a hole that is growing as it slowly unpicks itself. I believe this has been caused by a fault in the original sewing and will continually get worse.,180.00,Phoebe 3STR Chaise  Purchased: 26.04.19  1. 2STR unit: about 20cm of stitching opened up behind backrest cushions.,Hand-stitching repair done close seam.  CF + R/Q + LR1 = 180,2020-12-07 15:26:11,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
Hoppers Crossing,HG,VIC,107298,2017-06-12,Sammy,Sabile,sgsabile@yahoo.com,0419427946,2020-09-28 16:17:55,PURE WHITE - MARISSA - 2 Seater Sofa,3337,548480002,63663,My MARISSA 2-Seater couch base sagged on the right side (looking front view) like my 3-Seater did. already submitted a separate claim for it.,540.00,1.Opened the three seater to find that the arm had moved. The fixings had become loose forcing the weight onto the screws. This has caused the front rail to drop on the RHF corner. 2. Upon opening the 2 seater it was found that there was a frame failure on both front corners. The nails have failed and there doesn’t appear to have been  any glue used.,1.I have refitted all the fixings on the RHF side of the 3 seater. Have added extra screws to the rail to help strengthen the unit. 2.Returned to repair the frame failures on Bothe sides of the 2 seater.,2020-12-07 15:35:05,Finalised_technician,Frame,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Richelle Suna,2
Shepparton,SN,VIC,107369,2018-07-20,Kristie,Watson,kwat@live.com.au,0438883495,2020-09-29 14:38:26,LIGHT GREY - SPARTACUS - Recliner,3616,512000003,426726,I was sitting on a foot stool next to the recliner last night and when I bumped the recliner with my leg it felt like I had been jabbed with something really pointy. When I inspected the recliner  I found the cause was what feels to be part of the chair frame which is protruding out the side of the chair. I compared it against the Spartacus lounge suit that was on the other side of where I was sitting  and it does not have the same protruding piece. It is both a manufacturing issue/defect (which will likely result in the frame piercing through the fabric  as well as whatever other structural issues might occur) and a safety issue - it is a really sharp point and dangerous to bump into  particularly if it was a child that bumped into it (it is at perfect toddler height).  There is a second issue on the same recliner - when leaning back into the backrest  there is a noise that happens that is both really annoying  and indicates something is loose or broken inside the back.,250.00,There was something sharp poking through the fabric on the RH armrest on the recliner chair. I un-stapled the fabric on the armrest & noticed the head of the staples were poking out slightly.,I used a hammer to hit the staple into the timber & stapled the fabric cover back to the armrest.  ID label: 201800217,2020-12-07 15:46:17,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,AMY BLATCH,Richelle Suna,2
Townsville,TV,North QLD,107524,2018-09-21,Ryan,Ashby,mnnashby@bigpond.com,0405600540,2020-10-01 14:09:23,DARK GREY - SPARTACUS - Corner Lounge,4814,512030004,361600,Recliner is broken  it is on a lean and very hard to put down.  The seat part of the couch has come away from the sofa.,90.00,Spartacus Corner Lounge  Purchase date: 21.09.18   2STR unit with Console and box chair (no mech):  1. LHF recliner: Mech arms bent. Footrest not opening or closing correctly. Replacement mech needed.  2. Mech shrouds cutting into corners on springcell. One spring pulled out. Repair and added protection needed.  3. Front seat border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.  4. Legroll drooping: underside construction fabric pulled away at sides and not supporting legroll. Repair needed.  5. Front of seat cushion foam underside fabric: construction fabric tearing away from upholstery on LHS. Repair needed.   3STR Double Recliner - RHS:   6. Mech arms bent on RHS. Footrest not opening or closing correctly. Replacement mech needed.  7. Front seat border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.,8.  Legroll drooping: underside construction fabric pulled away at sides and not supporting legroll. Repair needed.  9. Calfrest bar broken. New one needs to be made.  10. Internal construction fabric pulling apart causing loss of seam line on surface of seat cushion. Mech and upholstery removal required to carry out repair work.   3STR Double Recliner - LHS:  11. Front seat border foam compressed and shifted causing loss of shape and support. Springcell edge can be felt. New foam needed.  12. Front of seat cushion foam underside fabric: construction fabric tearing away from upholstery on LHS. Repair needed.  13.  Legroll drooping: underside construction fabric pulled away at sides and not supporting legroll. Repair needed.  14. Large gap can be seen between LHF and RHF recliners. Adjustment needed.  15. All backrest loose on all lounge suite items. KD brackets need tightening.   CF + R/Q = 90  Repair quote: CF + M2(x2) +INT2(x4) + LR1(x3) + S1(x2) + M1 + INT3(x3) = 1180  See NOTES,2020-12-07 15:55:38,Finalised_technician,Foam,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Richelle Suna,2
Glendale,WY,NSW Metro,108221,2016-07-15,Amber,Hermans,a.olsen@live.com.au,0422715566,2020-10-11 00:25:55,JET - MAGNUS - Corner Lounge,2286,531060001,738352,The wooden frame appears to have broken in the front of the lounge and has collapsed on the side and is visible when elevation of leg rest,90.00,Item 1# The LHF electric recliner has collapsed  this was due to the frame breaking and then being caught up in the mechanism when the customer tried to close it. This has caused major damage to the frame  mechanism and foam.  Item 2# The customer reported when I was on site that the RHF electric recliner is now doing a similar thing with the mechanism clunking. This is due to the mechanism being bent and the foam collapsing.   The customer looks after her home and furniture but the male partner may be of large build.,Inspection and report only due to major damage to the lounge.  Recommend replacing   The lounge coverings are in good condition,2020-12-07 12:22:41,Reselect,Frame,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Angela Hyde,Jill Byrne,2
Shepparton,SN,VIC,108480,2019-12-18,Dora,Monteleone,doramonteleone@hotmail.com,0411693855,2020-10-14 12:24:16,BLACK - LUCIANO - 2.5 Seater Sofa with 2 Inbuilt Electric Recliners,3630,642600001,437569,The issue cannot really be seen  therefore we don't have any photos showing the problem. The electric control buttons on the recliner became very hot one day and smelled of burning and has been turned off and the recliner feature has not been used since.,200.00,The switch on the LAF recliner piece had a burning smell when the customer was reclining the footrest. The customer has not used the sofa in case there was a serious fault.,I replaced the faulty switch with a new one supplied by Amart.  ID label: 7210650982-2-2,2020-12-07 12:45:04,Finalised_technician,Trigger Button (Electric),Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Angela Hyde,Richelle Suna,2
Rutherford,RD,NSW Metro,108534,2018-08-02,Ross,Souter,rasouter1@bigpond.com,0457934300,2020-10-15 09:18:57,DARK GREY - SPARTACUS - Recliner,2428,512000004,809929,The leg rest liner has torn away from the stitching. Caused by pushing on the leg rest to lower it.  There is no reinforcing in the area to prevent it from tearing.,240.00,On all seats  aside from the LHF seat on the 2 seater  the legroll panel is compromised  this is due to faulty fabric and the nature in which the seams were sewn (too tightly  too short). The fly on the seam that joins the legroll and the kick which creates the tucked look on the LHF seat is torn aswell for the same reason mentioned in the above issue. Every seat aside from the RHF seat of the 2 seater has pocket spring and foam issues. The mech on one of the single recliners is also compromised.,Callout and report ONLY.,2020-12-07 13:06:07,Reselect,Cut/Tear,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Angela Hyde,Richelle Suna,2
Townsville,TV,North QLD,108974,2019-04-08,Kelliegh,Mccarthy,kelliegh77@gmail.com,0451251153,2020-10-21 11:05:14,CHARCOAL - SPARTACUS - Corner Lounge,4817,512030002,374526,A split in the seam on the first seat of the lounge  faulty mechanism also causing the lounge to slump down on the right hand side My mum purchased online but is happy to approve warranty. She will call today and advise of this,90.00,Spartacus 3STR Double Recliner Purchase date:  08.04.19  LHF  recliner:   1.  Front seat border foam compressed and shifted causing loss of shape and support.  New foam needed.  2.  Internal construction fabric pulling apart causing loss of seam line on surface of seat cushion. Mech and upholstery removal required to carry out repair work.    RHS recliner:   3. Front seat border foam compressed and shifted causing loss of shape and support.  New foam needed.  4. Stitched seam has opened up - about 40 +cm.  Stitching repair required.  5. Internal construction fabric pulling apart causing loss of seam line on surface of seat cushion. Mech and upholstery removal required to carry out repair work.  6. Internal seat fly has failed. Repair required.   Recliner mechanism working correctly.  CF + R/Q =90,***Please note*** :  even if the existing issues are repaired  because of the lightweight black construction lining used by manufacturer  the original linings will likely continue to fail as the lounge is used. If the lounge is replaced  the same issues will likely continue to happen.  Repair quote:  CF + INT2 (x4) + LR1 + S1 = 650,2020-12-07 14:22:19,Changeover,Stitching,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,Angela Hyde,Catherine Sal,2
Lawnton,LA,South QLD,109045,2019-08-17,Raymond,Jaap,rayjaap@live.com.au,0447008548,2020-10-21 22:01:20,DARK GREY - PRESCOTT - Recliner,4035,649490001,399555,No support in the base of both chairs  base has collapsed No support in the back of both chairs Footrest is extremely difficult to lower and catch does not work sometimes springing back up as we stand up.,90.00,Customer has issues only with the 2 single arm chairs . Customer has explained  that he feels that the seats offer no support  in either the seat base and back rest and to which is is getting great pains in his shoulders and neck. Customers wife is also getting lower back pains.   Foam has softened to a degree compared to the 3 seater lounge which is natural for this to happen. The 3 seater seat is definitely more comfortable in comparison.    The other issues with the 2 single recliners is that they are very hard to to shut /put the foot rest down . When attempting to put the foot rest down your legs bottom out on the back of the knee/calf before the foot rest can even get to home where it clicks in. There is no defects with either of the mechanisms but simply a design issue and is making it very difficult to operate. Foot rest is coming up when getting out of chair simply because it had not been locked in all the way because of how hard they are to shut.,Assessment and report  only.  From inspecting and talking with the customer and his wife their mind had already been made up before i got there . They are not happy with the lounge  not fit for purpose and not suited to them. Customer feels  he didn't get the lounge he tested at the showroom at time of purchase.    No repairs will fix the issues that customer is having with the lounge.  Customer is happy with the 3 seater though.,2020-12-07 14:38:45,Finalised_technician,No defect,Normal Wear & Tear,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Angela Hyde,Richelle Suna,2
Osborne Park,OP,WA,109099,2019-07-16,Rahma,Haibeh,Raxmaabdi8@gmail.com,0478745201,2020-10-22 15:01:51,BLUE - LORAS - 2 Seater Sofa,6059,611250002,254484,The bottom leg of the chair is loose and needs to be fixed,90.00,Upon arrival to repair the damaged foot the customer informed me that all of the seats on all of the lounges were sinking. I have tested all of the seats and found that while not all of the seats are excessive it is the case that all but two or three seats are sinking excessively. When the age of the lounges are taken into account tis can be considered to be premature wear. I have checked all suspensions and frames and found the issue to be attributed to the foam in the seats.,As a result of the customer complain ping about the seats I have not carried out any repairs to the foot. I am not sure what can be quoted for replacing the fill so can I please be called to discuss quoting for this job? Many Thanks,2020-12-07 15:01:56,Reselect,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Richelle Suna,2
Cannington,CT,WA,109113,2018-08-14,Emrah,Bulut,Emre277717@gmail.com,0412895616,2020-10-22 18:03:59,BEIGE - JEFFERSON - 3 Seater,6059,612720001,513642,We are a small family first have to much visitor or little child to damage item but it has collapsed and  getting worse and worse Need to fix urgently,200.00,Issue 1- The seat frame of the 3S  has dropped.  Inspection revealed that the one screw securing  the frame to the armrest had snapped. Issue 2- The customer also posted out two seams that had separated. They had attempted to sew them closed.  The customer has sewn a round spiral stitch which has created more holes so I have had to create new seams by folding over ore fabric.,Gaines access to the area and added six bolts though the two available sections.,2020-12-07 15:31:46,Finalised_technician,Frame,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Angela Hyde,Richelle Suna,2
Benowa,BE,South QLD,109139,2018-10-11,Lana,Endersby,lanajgibson@gmail.com,0404481983,2020-10-23 10:05:06,LIGHT GREY - OMAHA - 3 Seater Chaise,4220,588310001,538418,The stitching on this couch has come away from the pillows.  I had thought I needed to raise the issue with SmartCare for accidental damage to the cushion.   However they have advised me that this is a manufacturing defect where the stitching is coming undone.    I would appreciate your team reviewing this.,180.00,Stitching coming apart over 40 cm of area on chaise back rest,Hand sewn with twin stitch,2020-12-07 15:36:08,Finalised_technician,Stitching,Design,Leather Doctor Gold Coast South.,THE LEATHER DOCTOR,Phil,Reid,Angela Hyde,Jill Byrne,2
Tingalpa,TA,South QLD,109188,2018-08-13,Jonette,Hemi,jhemi1728@gmail.com,0414989003,2020-10-24 10:16:00,CHARCOAL - ALFRED - Fabric 3 Seater with 2 Inbuilt Recliners,4178,584780001,808460,Stitching has unraveled,160.00,The top stitching has come apart on the bolster of the chair back,Stitched all back up customer happy result,2020-12-07 15:43:04,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Rachel Coutlis,2
Auburn,AN,NSW Metro,109196,2018-08-18,Muhammad,Asif,Mohammadasifbutt@gmail.com,0426761378,2020-10-24 11:56:40,CHARCOAL - ORACLE - Corner Lounge with Chaise,2151,507230003,918931,I think leather quality is not durable we care alot and keep it clean but tearing of leather and stitches shows quality is not matchable to warranty period  This is the second claim for the same product since purchased.  All our furniture is through Amart and we dont have problem with any other product ever,90.00,The seat adjacent to the left of the terminal section has a tear along the right seam. It is important to note the customer does have young children and possibly the damage is a result of a child running along the sofa and stressing the panels stitching. Please note a repair in this area is not an option as it is in an area that gets allot of use and therefore stress and flexes with normal use.   The terminal section also has a top stitching failure. The customer has cut the top stitching off so additional thread would have to laid down if it was to be repaired.,Inspection  assessment and report.,2020-12-07 16:52:08,Finalised_technician,Cut/Tear,Manufacturer,Julien Group PTY LTD,THE LEATHER DOCTOR,PAUL,JULIEN,Angela Hyde,Rachel Coutlis,2
Maroochydore,MR,South QLD,109219,2020-09-12,Mark & Jenna,Pelling,Markpelling87@gmail.com,0434216794,2020-10-24 18:21:40,DARK GREY - HOLLOWAY - Corner Lounge,4560,658160001,858745,This side isn’t full like all the rest it dips and can see it doesn’t fill the area as the couch is saggy it’s lumpy also unlike the rest,300.00,Corner section. The rhf side of seat is sunken and cover is loose. Inspected and found the seat border foam has pushed down through the seat deck lining. Further investigation found the seat deck lining material and the bridge webbing have been cut during manufacturing to allow the side fly to be fitted down the inside of frame. This has left a gap between the frame and first zigzag spring. Likley cause is manufacturer. Customer also concerned with pilling on the fabric which is in numerous areas. Inspected and explained to customer that pilling is normal and advised how to maintain and reduce further pilling.,Accessed and fitted seat foams back to correct position  added new seat pack lining and bridge webbing and refitted original lining material to frame. Explained pilling issue to customer.,2020-12-07 16:58:27,Finalised_technician,Lining,Manufacturer,THE LEATHER DOCTOR NOOSA.,THE LEATHER DOCTOR,NEV,HENDERSON,Angela Hyde,Olwen Silversides,2
Capalaba,CA,South QLD,109231,2019-11-02,Ben,Dobson,benny.dobson13@gmail.com,0457999005,2020-10-25 07:43:23,DARK GREY - SPARTACUS - 3 Seater Sofa,4164,512010004,442395,The springs are coming out of the seat of the lounge at the front lower seat area. Springs are not seen in the photo but are clearly noticeable when seated on. As can be seen the lounge is in excellent condition.,200.00,The block foams that are in front of the pocket springs has collapsed,Replaced foam now seems fine,2020-12-07 17:01:21,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Olwen Silversides,2
Ballina,BA,NSW,109277,2019-04-22,Kerri,Elliott,et0672@bigpond.com,0437964604,2020-10-25 20:13:47,BLACK - OPTIMUS - 3 Seater Sofa,2480,625820001,212067,The spring under one of the seats has come out and we cannot put it back in. The chair makes an awful sound when reclining so this is now not an option to use as it could cause further damage.,360.00,issue 1  nails had come out of zig zag spring making noise when reclining.  issue 2 Usb ports not working properly,issue 1  re tensioned and screwed pring into place.  Issue 2  replaced two faulty usb ports.,2020-12-07 17:13:49,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Northern Rivers,THE LEATHER DOCTOR,Greg,Pilling,Angela Hyde,Mahnaz Reza,2
Cannington,CT,WA,109370,2019-10-03,Tim,Monnery,beornnnnn@yahoo.com.au,0417034561,2020-10-26 22:58:14,BLACK - OPTIMUS - 3 Seater Sofa,6122,625820001,365184,Recliner has recently been repaired on Right Hand side and now Left Hand side is having similar issue. As the foot rest comes back into closed position it hits the metal support rail underneath the chair preventing it from closing fluently. It is worse under weight (someone on the chair). Right Hand side required wooden structure to be repaired.,280.00,- 3 seater sofa: Mechanism on the RHF recliner was bent downwards from RHS touching the metal rails below causing disruption when closing the mechanism.,- Replaced RHF recliner mechanism (both sides)  - Nothing wrong with frame/armrest frame.,2020-12-07 11:25:53,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,AMY BLATCH,Michaela Nicholson,2
Casula,CL,NSW Metro,109427,2019-07-06,Salam,Naaim,yousif.naaim@gmail.com,0401592923,2020-10-27 16:23:32,LIGHT GREY - SALOON - 2 Seater with 2 Inbuilt Recliners,2171,590950001,824799,The seat is very worn down in the middle for no specific reason because all the other ones are fine  we also rarely use them because everyone at home is outside of the house until 5pm. The fabric on top is also ruined (third photo)  we don't have any kids or pets. I'm very disappointed with the quality and I would return if I could because this is obviously not made to last over 1 year.,90.00,On speaking to the CM he informed us that all three lounges had failing springs.  On inspecting all of the sofas it was identified that every cushion was failing  be it on one of the two sides of the front leading edge of the cushion.  This evidenced by the cushions either losing their shape or the ability to feel the springs well above the foam line where the foam had depressed due to lack of memory.  The CM also complained of the back of the RHF on the 3 seater lounge on the RH side (refer photo)  which requires a new mech.  I have attached a photo of a drawing of the 3 lounges with the xxxx's detailing where the foam is failing on the three lounges.  The lounge was otherwise in good order and there was no appearance of neglect or abuse.  The home was well cared for.,Quoted.  Quote is assuming the pocket spring foam is provided as a complete cushion as per the spare parts cushion list.,2020-12-07 13:39:08,Reselect,Pocket Springs,Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Jodie Weir,Richelle Suna,2
Cockburn,CB,WA,109940,2017-03-05,Darren,Hille,daz_hsv@hotmail.com,0424880993,2020-11-03 18:13:37,CHOCOLATE - SPARTACUS - Corner Lounge,6172,512030001,246892,Springs protruding in 2 chairs and also sagging.Springs felt in the crease so can not see on photos,370.00,2 seater recliners sofa Customer complained that front edges (footrest) of the both chairs are sagging and the springs are felt from the front upper edges. Also  RHF footrest touching floor. Backrest of both seats are wobbly.  Inspection: Both recliner seats front edge foams have compressed quite much and also pocket springs are felt from the front edge of the seats. RHF seat has foam has compressed bit more compared to LHF and for that reason RHF footrest is touching floor. Backrests KD brackets missing bolts and loose.,1st visit report only - to replace foam/pocket springs on both recliners.  Repair the KD brackets. 2nd visit - 2 seater recliner chair - replaced with new foam/spring cell supplied by Amart  and changed KD brackets.,2020-12-07 12:06:52,Finalised_technician,Foam,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,AMY BLATCH,Richelle Suna,2
Preston,PN,VIC,110075,2019-03-02,Mitesh,Sudan,mitesh.sudan2001@gmail.com,0416082541,2020-11-05 14:59:06,DARK GREY - SPARTACUS - Corner Lounge,3809,512030004,841955,The springs are coming out of the couches  and really hurts on sittings. The spring also hurts when you open the recliner. They are really big springs and hurts on bum.,90.00,Issue 1: pocket springs can be felt in 4 seat cushions 2.5 seater recliners and 2 seater with centre console 4 x fixed seat cushions  springs are exposed under fabric at fronts of seat cushions due to surrounding foams ( solid foam at front) failing  you can also feel pocket springs popping when sitting. Issue 2: underneath legrest  fabric torn along zippers and in multiple areas under LHF recliner 2.5 seater and LHF recliner on 2 seater with console. Issue 3: 4 x backrests loose and out of alignment due to Kd brackets loose. Issue 4: customer complaining armrests have lost support  I believe this is normal wear due to soft fill filling in armrest top cushions. Lounge suite was in very good condition.,Issue 1: needs 4 x int 2 repairs  this quote is providing Amart can provide me with pocket springs complete. Issue 2: needs 2 x multiple stitching repairs. Issue 3: needs int 3 x 4 Issue 4: normal wear  loose fill compression.,2020-12-07 11:16:48,Changeover,Pocket Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,Jodie Weir,Rachel Coutlis,2
Joondalup,JP,WA,110980,2019-12-21,Jenna,Ward,ward.jenna@outlook.com,0450748024,2020-11-17 21:51:48,BLUE - PHOEBE - 3 Seater Chaise,6168,576740002,943525,Yesterday Sitting on the couch and leaning on the backrest cushion and the stitching and the right cushion corner stitching has come away 15cm each direction in the corner.,230.00,Stitching on the RHS of the chaise backrest was undone on the corner.,Stitched back on using strong threads.,2020-12-07 11:55:50,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Rockingham,THE LEATHER DOCTOR,Yosh,Parmar,AMY BLATCH,Richelle Suna,2
South Morang,SG,VIC,111872,2019-12-30,Courtney,Dickinson,courtney_kirk87@hotmail.com,0413149423,2020-11-30 12:55:23,DARK GREY - SPARTACUS - Corner Lounge,3754,512030004,833726,Reclining function on 2 of the recliners isn’t working.. can feel wood in back of chairs.,0.00,,,2020-12-07 15:46:48,Reselect,,,,,,,Olwen Silversides,,3
Townsville,TV,North QLD,112034,2020-01-19,Majca,Tongacan,Majca73@hotmail.com,0451122315,2020-12-02 11:50:51,GREY - ELEANOR - Modular Ottoman,4811,588980001,392806,The structural integrity on one side of the ottoman has been compromised. The couch set is less then a year old and is not sat on. Looking at the couch is feels like the spring or whatever component inside is faulty compared to the other sides of the ottoman which are more frequently used.,0.00,,,2020-12-07 09:21:17,Changeover,,,,,,,Marie Pollock,,3
