STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Cockburn,CB,WA,10124,2016-10-11,Daniel,Gillam,dg241287@y7mail.com,0413919430,2017-06-02 21:29:08,ASHLEIGH 3 Seater with 2 Inbuilt Electric Recliners. Upholstered in 100% Leather,6173,48519,238414,Whenever some sits on or shifts their weight whilst sitting on the recliner at one end of the lounge it makes a loud squeak which it never previously made. This occurs whilst in the upright seated position as well as whilst reclined.,90.00,The RHF recliner on the 3S is making squeaking noises when the customer shifts thier weight. The zigzag springs are rotating in the clips causing the squeaking noises.,Gained access to the front and rear rails of the recliner and sprayed the clips with an adhesive based lubricant. Reattached the dustcover.,2018-11-16 15:06:15,Finalised_technician,Zig Zag Springs,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natasha Smith,Ash Monaghan,2
Cockburn,CB,WA,12137,2017-01-01,Montana,Chapman,montana.chapman96@outlook.com,0437506444,2017-07-06 11:20:25,Seattle corner lounge suite,6069,45787,242610,Something has broken under the seat cushion  can not see as it is all connected but hear a massive crack or tear when it happened. It now sinks when you sit on it  you can feel a big difference between the others seats  has only been assembled  for 4 month.,90.00,The inside edge of the RHF seat is sinking and pulling the fabric of the armrest down. Inspection revealed that the rail connecting the zigzag Springs has snapped at the site of a knot.,I have contacted CSC for Quote approval which has been denied.,2018-11-16 15:12:35,Reselect,Frame,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,Natasha Smith,Ash Monaghan,2
Gepps Cross,GC,SA,35281,2014-10-19,Karena,Bauer,kab4eva88@hotmail.com,0432470492,2018-07-09 22:34:14,SANCTUARY 5 Seater Corner Lounge Suite,5092,50719,943074,Cushioning/foam sunken in corner of lounge. We have a 5 year foam and foundation warranty ,670.00,The RHF corner of the corner piece seat cushion has collapsed  looks like the box foam or suspension has failed. The adjacent RHF centre seat has damage to the side of the seat material/fly.  This needs new material sewn in (cs 2) Called on site to CC but no answer so called another number I had for Amart and spoke to Rebecca. She just wanted an inspection and report done.,inspection and report only.  UPDATE 18/10/18 Piched up centre piece for repair. Repaired corner piece foam issue. the corner had collapsed as there was no support for the foam  I glued it back in place  made a timber support for the foam to sit on and added webbing for extra support.  UPDATE 15/11/18 Returned centre piece to customers house  We have replaced 4 panels that were worn on the sides  front and back  I have replaced the pocket springs and repaired the foam as this was all very worn and damaged.,2018-11-16 15:03:39,Finalised_technician,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natasha Smith,Layna Wilson,2
Glendale,WY,NSW Metro,39077,2017-11-02,Maureen,JONES,mktf01@hotmail.com,0410996980,2018-09-08 10:58:10,SALOON 2 SEATER,2282,59095,766668,a spring has come loose in the seat but is not visable but can be felt. Looking at the front of the lounge it is on the right hand side.,200.00,Issue 1# There was a sharp object underneath the surface of the fabric  that could be felt when sitting down.  After removing the pocket springs which I believed had ruptured  the object was still there. Removing the inner foam lining  I found a cut cable tie lodged under the the fabric   embedded in the foam.. The only way this could have got there  was that it was on the foam when it was inserted to the chair when manufactured. Issue2# The LHS recliner doesn’t always catch when retracted. I tried several dozen times to replicate what the customer had described  to no avail.,Issue 1# a description of works above  I replaced the existing springs with new after removing the foreign object from the lounge.  Issue2# tested the recliner  found to be working ok. The customer was happy with the call.,2018-11-16 16:01:51,Finalised_technician,Pocket Springs,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Natasha Smith,Rose Tandy,2
Helensvale,HE,South QLD,39949,2016-06-12,SELVANAYAGAM (NIRU),NIRTHANAN,snirthanan@gmail.com,0431445727,2018-09-22 11:30:27,Oracle corner lounge suite with ottoman (with easy to clean covering),4214,50723,367493,In some parts of the corner couch  the material appears to be peeling off. This is in its very early stages but it is clearly a problem that looks to progress.  We have seen this happen before with bonded leather but we were told that the covering on this AMart couch was not bonded leather but a synthetic easy to clean material.   We did purchase extended warranty that is valid until 13 June 2019.,0.00,,,2018-11-16 12:12:00,Discount to Keep,,,,,,,AMY BLATCH,,3
Hoppers Crossing,HG,VIC,40577,2018-07-24,Elley,Aranui,OPHRWest@cohealth.org.au,0466901023,2018-10-03 11:54:38,Millennia 2 seater,3016,62417,87451,Recliner unable to turn on & not going up.,230.00,Issue 1: Initial complaint related to the cupholders.  Power transformer has failed - no indicator lights visible. Not able to test whether issue extends to cupholders until new transformer installed. To save cost of extra callout - have requested a power transformer and 2x cupholders in the event the cupholders have failed as well.  There was nothing at the customer site indicating how the power transformer failed. The wall plug was in perfect working order.  Issue 2: Customer presented me with 2 bolts and nuts when I arrived - she advised she did not know where they came from  but were found underneath the recliner unit when she was cleaning.  Note that house and couch were presented in a clean & tidy manner.,Issue 1: Checked all the electrical cables to ensure no breaks and that all cables fastened correctly. Checked the recliner mechanism - no issues with the mechanism. While doing this check I found a loose arm  which is where the bolts & nuts came from. Checked the transformer from the main power source - there was no indicator light. There was also no indication as to why the unit had failed. Unable to check the cupholders as there was no power from the transformer to the cupholders.  Issue 2: During the investigation of Issue 1 I found a loose mech arm - this is where the bolts & nuts came from - Re-attached the arm using the nuts & bolts.  Installed the new power transformer and recliner is now functional. Had the customer test both cup holder mechanisms to ensure recliner was functioning correctly. Customer confirmed she was happy and could now use her recliners again,2018-11-16 15:32:14,Finalised_technician,Transformer,Manufacturer,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Natasha Smith,Kaitlin Evans,2
Cannington,CT,WA,41414,2017-11-09,Sarabjit,Kaur,anu_sarb@yahoo.com.au,0406717614,2018-10-16 09:45:38,Corner lounge suite,6103,50723,497898,One of the corner lounge has sinked from top as shown in the picture. We use to sit mostly this side but not sure how it would have happened. Also the other side sofa is also sinked from front.,200.00,The customer has an issue with the backrest cushion on the End terminal  This is the  seat most used facing the tv   the top of the cushion leans over the back frame and compresses when the customer lies down to watch tv. I plumped the back cushion and it recovered well  but when sitting against it it had low support  and firmness. This set has lose back cushions which add to the issue. The customer also pointed out the ottoman compressed and soft  I am not sure but ideally the ottoman should Not be used a a chair making it susceptible to compressing. The customer also sits on the edge of the ottoman worstening  the issue and he is a big fella..  as can be seen in the last photo. I will call Samcare to discuss this case as I am on the fence which way to go  ...,Samcare dished this case,2018-11-16 17:05:34,Finalised_technician,Filling - Soft Fill,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kirra Organ,Amie Clutterbuck,2
Midland,MD,WA,41459,2018-06-23,Natalie,Mills,natmills30@gmail.com,0434511960,2018-10-16 14:04:36,Millennia 3 Seater Featuring 2 Electric Recliners,6069,57901,172660,The RHS electric recliner has stopped working altogether. No function on the controls works (no cup holder light or LED  no head rest functions and no recliner functions). We have checked all connections to that recliner  powered it down and left the power off for some time  restored the power and nothing at all. It is stuck in the recliner mode as per the photos. This happened on Saturday night when all of a sudden the cupholder light was flashing on and off for about 15 minutes and the controller would not work at all for any of the functions. Then the light went off and has stayed off since then along with no function at all.,190.00,Spoke to CM on phone  Recliner working intermittently. Cupholder and Buttons needs to be replaced  She also mentioned that the LHF recliner on the 3 seater is leaning towards to left.  She sent me some photos - included in this report - looks like the recliner mech will have to be replaced  16 Nov - LHF recliner backrest leaning slightly left  Arms of Mech where backrest attach has some freeplay on LHF side,Spares ordered and quote adjusted 16 Nov - RHF recliner cupholder replaced  Recliner Mech replaced on LHF recliner  A slight lean can still be seen  Frame of recliner and backrest inspected  all good  Seat sits straight Cannot adjust backrest any more as this will lead to rubbing of leather on middle seat backrest Gaps between seatsand backrests  are even.,2018-11-16 15:00:02,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Kirra Organ,Brenda Stewart,2
Cairns,CN,North QLD,41852,2011-07-06,Pauline,Colombini,ginoandpauline@bigpond.com,0488241815,2018-10-22 10:33:42,BERKELEY LOUNGE,4854,43139,216470,Have circled the seating areas that need looking at . Have noticed the seating areas seem to sink down when sitting on them ( as if something has collapsed ) We and our visitors have commented on the fact that when you sit in our lounge it feels less supported   Sorry   was difficult to show a picture of something more felt than visibly seen.,90.00,Due to the age of the lounge have put PAF as normal wear and tear Both single recliners and LHF & RHF recliners on 3STR seats are sinking quite a bit. All 4 recliner mechanisms are have very worn joints. We can fix both issues by replacing the mechs and adding stretch webbing and 1" foam to the seats. Will put quote in for doing both,CF + Report + 60km,2018-11-16 09:55:19,Discount to Keep,Zig Zag Springs,Normal Wear & Tear,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,George Mylonas,,2
Waurn Ponds,WS,VIC,41909,2018-07-16,justin,duquette,jjdana79@gmail.com,0478071024,2018-10-22 18:37:38,spartacus recliner,3214,51200,829116,one recliner isnt reclining fully and is reclines on a slope,170.00,Single recliner right facing side of foot rest when open  was leaning downward. Upon further inspection it showed that the mechanism on the extension arm was bent.  Most likely cause would have been customer getting out of the chair before placing the foot rest down. Although the customer did not admit to this I educated them on how a recliner should be operated,Removed the old and replaced with a new mechanism,2018-11-16 15:31:18,Finalised_technician,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Natasha Smith,Kelsey Oliffe,2
Melrose Park,MP,SA,41973,2015-12-27,Heidi,Hone,hello@seasidesilver.com.au,0457244329,2018-10-23 16:21:06,Maddox Corner Suite,5048,52953,912622,Staining has bled through from previous repair where it was painted over to cover a mark. I spoke with the Leather Dr and they’ve recommended that the piece of leather be replaced to prevent it from continuing to show through. It has resulted in uneven texture and a dirty big mark shining through.   The last photo is of the foam underneath the cushion has buckled and is showing a bump under the leather. This has not been seen by the Leather Dr as yet.,90.00,1. The foam in 2 of the backrests is slipping causing a lump.This will require completely unpicking the leather to re-attach  or replace the foam backrests. 2. The issue of the glow stick fluid seeping through will need to be addressed through Care Cover who handled the original claim  being accidental damage and customer caused.,Quote / Report Only.,2018-11-16 15:13:40,Discount to Keep,Foam,Manufacturer,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Natasha Smith,Kelsey Oliffe,2
Waurn Ponds,WS,VIC,42159,2017-03-31,Jade,schuliga,807829@noemail.com.au,0422161008,2018-10-26 11:07:16,Martin RHF corner chaise lounge suit,3225,53110,807829,Cushioning has sunk and there appears to be no support. I think something has snapped inside.,490.00,Left hand facing recliner sagging at the front of the seat. Upon further inspection it showed that the front rail frame has broken through a knot in the wood.  This is a manufacturing issue,Have taken to work shop to complete repair.As per phone call with CS. 15/11 Repairs have been completed and has been returned to the customer,2018-11-16 15:33:02,Finalised_technician,Frame,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,Natasha Smith,Kelsey Oliffe,2
Gepps Cross,GC,SA,42484,2014-04-21,Seemin,Haqqani,hassanjahangir92@yahoo.com,0478840040,2018-10-31 11:06:50,Cedar falls-4recliners,5095,24156,929216,Almost all the recliners' stuffing comming out  from below 2 recliners knob/handle r free when pulled and cant open the recliner  Small pieces of foam r falling from below daily for a long long time...making a mess One  recliner cannot be closed properly,90.00,Mech Damaged on one of the recliner chairs  These replacement mechs are discontinued so there is no repair option for this chair. the leg roll backing and foam is damaged. On the other 3 chairs the leg roll backing material is worn and the foam is damaged. On 2 of the recliners the cables are broken. No ID tags on the recliners. The original quote is correct if repairs were able to go ahead.,inspection and report only.,2018-11-16 15:23:16,Discount to Keep,Mechanism,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Natasha Smith,Mitchell Demnar,2
Morayfield,MF,South QLD,42635,2018-06-29,Tiffany,Skilton,Tiffanyskilton@gmail.com,0418753233,2018-11-02 17:59:11,Omaha 3 seater chaise,4514,58311,996344,We have only received the couch in September as we were waiting for all the furniture to arrive. We're not home alot so the couch doesn't get much use. My partner went to sit on it the other day n he said the structure internally  there is no support there at all. Like it's either broken or something thank you,90.00,Customer claims that her lounge chaise section makes noises when sitting on it. This is a result of the seated area flexing as a normal reaction to the seated weight applied.,Assed the lounge chaise section  and found no physical damages to suggest that there is a fault with lounge suite. I have sat on the lounge chaise section and found that the section where your feet are normally placed on the chaise has a lot more give due to the normal design  of the lounge chaise.  Called CSC to discuss outcome,2018-11-16 12:24:08,Finalised_technician,Frame,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Brenda Stewart,George Mylonas,2
Mentone,ME,VIC,42726,2015-04-26,Michael,Watts,wattsfamily770@gmail.com,0417994175,2018-11-04 18:03:29,Couch,3183,476700002,48994,Material has come away from stiching,180.00,Joining stitch on corner unit has separated There does not appear to be any misuse of the couch to indicate deliberate or accidental forces  which caused the stitch to break. Couch was clean and looked neat and looked after.,Completed a twin needle manual join stitch to repair the broken join stitch. At the centre point I completed a secondary twin needle join stitch to strengthen the stitch in this area.,2018-11-16 15:32:41,Finalised_technician,Stitching,Normal Wear & Tear,Leather Doctor Bayside and Port Melbourne,THE LEATHER DOCTOR,Matt,Van Rensburg,Natasha Smith,Kirra Organ,2
Osborne Park,OP,WA,42734,2016-11-12,Rosemary,Trimboli,vinros@bigpond.com,0419924914,2018-11-04 22:46:10,Ascot 3 seater with two in built recliners,6065,52741,208273,The stitching has come loose along the seam and is spreading along the seam. This in turn is exposing the inside of the lounge.,160.00,LHF seat n 3 seater - stitching has come lose on seating area.  Possible caused by needle cutting through stitching when top stitch was done,Stitching repaired LHF seating cushion using and sew method,2018-11-16 15:04:35,Finalised_technician,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Natasha Smith,Sharmin Sultana,2
North Lakes,NS,South QLD,42820,2018-01-08,Leanda,Van der Merwe,leandavdm@gmail.com,0402077501,2018-11-06 11:18:02,Spartacus lounge set,4508,51201 and 51200,235947,The lounge in particular is sagging and gaps can be clearly seen forming and lounge not lining up.  As soon as you sit in the seat it is as if your whole body leans to the one side and very uncomfortable.  The same is starting to happen with the single seats.  For a ten year warranty after a few months this is not acceptable.  This set has already been replaced in May 2018 claim number 30984. I would preferably like to replace this set with something else as I am not prepared to go through this exercise every six months or a credit or my money back either way.  If it means I pay a bit more for an acceptable piece of furniture then so be it.  Please advise at your earliest convenience Kind regards Leanda van der Merwe 0422703189 and  Marius van der Merwe 0402077501,90.00,1. Customer concerned with gap in seat cushion of 3STR. Foam borders have compressed causing gap to widen. Foam quality inadequate. 2. Customer concerned with seat leaning to one side when reclining. Seat leaning due to mechanism collapsing on one side. Uneven weight distribution of seat base is the cause. This is happening to both sides. Replacing mech may fix this issue temporarily.,Customer not happy with the quality of this suite. This is the replaced model.  Have called CSC & spoke to Amy B who advised to report.,2018-11-16 09:28:13,Finalised_technician,Foam,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Rose Tandy,Rose Tandy,2
Osborne Park,OP,WA,42854,2013-05-26,thelma,simpson,dsimpson@westnet.com.au,,2018-11-06 16:37:29,Hampton 3 pce suite,6018,41313,141117,the recliner mechanisms no longer work. photo is not of product  unable to take photos,130.00,Both recliner chairs were not working.,I unscrewed both the trigger handles from the frame and unclipped the cables. I the installed the new cables clipped it onto the trigger levers and screwed back the handles onto the frame. Bothe recliners now Repaired.,2018-11-16 15:01:59,Finalised_technician,Trigger/Cable,Manufacturer,ATF A & J Family Trust,THE LEATHER DOCTOR,Arthur,Mollentze,Natasha Smith,Rose Tandy,2
West Gosford,WD,NSW Metro,42933,2017-08-16,Dean,Hatcher,d.c.hatcher@hotmail.com,0402857466,2018-11-07 18:29:46,Millennia 3 seater,2250,35314,657743,Cup holder buttons won't work.light stays on will not turn off.not one button  works.  This is the second time now.as it was replaced a few months ago   New Contact number. 0402857466,130.00,Customer had reported that both his cupholders were failing intermittently  with no pattern and sometimes one would work and the other one wouldn’t.,On inspection I found that the LHF facing cupholder (which I’d previously replaced) was functional  but the RHF one wasn’t lit up  but was actually functioning. I checked all the cabling throughout the lounge and ensured everything was connected properly. Lastly  I  replaced the mains transformer  which I believe is the main source of the issue. Both cupholders lit up and were functioning when tested.,2018-11-16 16:17:34,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,Natasha Smith,Sharmin Sultana,2
Nunawading,NW,VIC,42979,2013-06-27,Ari,Morton,almorton@bigpond.com,0412001935,2018-11-08 14:09:28,Brussels 3 seater with 2 inbuilt recliners and 2 Recliners,3130,47488,173240,Both separate recliners are no longer reclining as the cable connecting the handle has broken.,130.00,Single recliners have broken trigger cables.,Replaced with new cables.,2018-11-16 15:30:41,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natasha Smith,Amie Clutterbuck,2
Oxley,OX,South QLD,42982,2018-06-17,Kylee,Whitmore,kylee@djwconsulting.com.au,0427886194,2018-11-08 14:29:21,Millennia 3 seater,4069,57901,448455,Springs have come loose or broken. Makes a noise when reclining and closing.,200.00,LHF seat on 3 seater has zigzag springs detached from frame due to munufacturer using staples which pulled out. Springs torn dustcover. Lounge in very good and clean condition.  Po 060-3003448,Zigzag springs reset to frame and hole in dustcover repaired.,2018-11-16 13:38:35,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Sherwood Pty Ltd,THE LEATHER DOCTOR,PAUL,NEWNHAM,Kirra Organ,Sharmin Sultana,2
Campbellfield,CF,VIC,43046,2015-05-26,Casey,Tapner,casey.tapner@hotmail.com,0421516919,2018-11-09 13:14:33,Spartacus 6 seater corner suite,3074,51203,510568,The cushion has gone all soft and out of shape and is uncomfortable to sit on. Another one is doing the same thing but not as bad just yet.  Obviously it’s from being sat on.,90.00,The customer pointed out the LH seat of one two seater the seat had collapsed and the springs could be felt through the seat cushion  they were also noisy. The customers second two seater had collapsed along the front of the RH seat. I inspected inside the LH seat of the first two seater and the internal seat springs and foam had all failed and were mangled inside  some were also coming out from under the seat. I inspected the second two seater and the foam had failed inside the seat.,The two recliners would need to be taken away have have the internal springs and foam replaced with new foam. I have included a quote to do this for the two damaged seats only and not the other two seats next to them. Each unit is a separate recliner joined together.,2018-11-16 15:34:37,Discount to Keep,Foam,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Natasha Smith,Kelsey Oliffe,2
Dandenong,DG,VIC,43047,2018-04-21,Hayden,Newham,haydennewham81@hotmail.com,0431238616,2018-11-09 13:50:38,SALOON 2 seater with2 inbuilt recliners. Avaliable in light grey. Upholstered in cosmic fabric,3195,59095,202222,The stitching of the fabric inbetween the seam has come undone between two cushions. I believe it’s a fault in the couch.,160.00,Stitching coming apart on RHF seat.,Hand stitched seam back together.,2018-11-16 15:31:00,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natasha Smith,Sharmin Sultana,2
Tingalpa,TA,South QLD,43061,2018-11-06,DAAL,JAFFERS,shellndaal@hotmail.com,0430817713,2018-11-09 15:49:04,Omaha 2 Seater & 2.5 Seater sofas,4170,56714 & 56715,810776,Customer has received their new lounge suite the other day and both lounges have torn dust covers  which the customer would like repaired,170.00,On inspection customer showed me that both dust covers on her new lounges had tears in them. I have installed new dust covers on both lounges   customer is happy.,Job complete,2018-11-16 15:17:26,Finalised_technician,Dustcover - torn,Transport,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Kirra Organ,Ash Monaghan,2
Penrith,PH,NSW Metro,43084,2018-04-16,Andrew,Adames,andrew_adames@outlook.com,0449676088,2018-11-10 10:20:20,Millennia 2 and 3 seater lounges,2750,57901,1023630,The material has already worn within 6 months  even though we have had blankets covering the seats. I know wear and tear is generally not covered but we have only had the product for only 6 months and I don’t think the material should be wearing already.  The button for the powerpoints has never worked and we are unable to open it. The zippers underneath the recliner has detached and broken. The recliners sometimes jam when you are opening and closing them.,90.00,On inspection  the customer complained a lot about the lounges of 3S and 2S. 1. Peeling leather on the 4 recliners and the RHF 3S was the worst one. 2. Broken zipper seam under the LHF and RHF 2S. 3. USB and Powerpoint box cannot open up  4. LHF 2S recliner was making some noise on closing down Further inspection  there were multiple issues 1. Leather adhesive issue was manufacture fault. RHF 3S was the favour seat in front of the TV and got worse condition. In my opinion  the other 3 recliner seats started bubbling more or less and will become peeling over a period of couple more months. 2. The stitches of the zipper and dust cover were broken. 3. The spring of powerpoint box was jammed and need a replacement. 4. The mech of LHF 2S was bent and tilted to the left.  Report only. Service $90+GST,To repair the lounge  1. 4 CS1 Seat panel supplied by ACS and installed by us (this will cover repairs for item 1 and 2) 2. 1 INT3 USB and power switch replacement 3. 1 M2 Mech replacement for LHF 2S  QUOTE (use below pricelist as guide) Service cost of $1070+GST 4 x CS1 220 $880 1 x INT3 $40 1 x M2 $80 2nd CF $70,2018-11-16 15:55:32,Discount to Keep,Peeling,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Natasha Smith,Kelsey Oliffe,2
Warana,WA,South QLD,43284,2016-08-07,michael,Ackerman,ackersfam5@bigpond.com,0437279517,2018-11-13 11:07:18,Allira 2 seater sofa,4551,55038,406849,Poor stitching.This  has happened at least 4 times before.I Have 2 Allira sofas.One is a three seater and one is a 2 seater.The problem only occurs on the 2 seater.,160.00,The seat has a seam come adrift in the RF seat top of the 2 seater,Hand sew seam back together-  NOTE.. there are a few other suspicious looking seams on the 2 seater,2018-11-16 15:19:16,Finalised_technician,Stitching,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Kirra Organ,Brenda Stewart,2
Melrose Park,MP,SA,43297,2017-05-26,Jemila,Covino,jemila.covino@outlook.com,0466111573,2018-11-13 12:21:37,Alberta corner suite with chaise,5037,57875,935490,Pull cord from middle recliner has snapped off. Wires also snapped. Unable to use recliner at all with no pull cord.,110.00,Parachute trigger had snapped,Replaced Trigger,2018-11-16 14:58:11,Finalised_technician,Trigger/Cable,Normal Wear & Tear,Leather Doctor Marion,THE LEATHER DOCTOR,Warwick,Neil,Natasha Smith,Mitchell Demnar,2
Townsville,TV,North QLD,43322,2018-03-08,Carol,Alvis,carolsyoga@live.com.au,0410085054,2018-11-13 15:57:31,Cressida 3 seater,4810,59423,352326,The stitching has come away from the zipper there is 3 where the stitching has come away completely and 1 where it is just starting to come apart all are located under the foot rests. I only just noticed this as I was laying on the floor in the lounge room when my husband up the leg rest up and that's is when I saw the stitching coming apart.,0.00,,,2018-11-16 13:32:52,Discount to Keep,,,,,,,Brenda Stewart,,3
Lawnton,LA,South QLD,43347,2018-07-14,Michael,Graham,bridgebandit2001@gmail.com,0417153000,2018-11-13 20:13:44,Chaser 3 seater 2 inbuilt recliner suede,4503,51067,387853,It's as if a spring or something has come loose inside the couch and is almost poking through the back . As you sit on the couch it protrudes more and being relatively sharp we feel it is only a matter of time before it pierces the back cover of the couch.,0.00,,,2018-11-16 12:48:22,Changeover,,,,,,,Elva Tou,,3
Frankston,FN,VIC,43367,2016-05-02,Jenny,Boyle,jenny_boyle1960@hotmail.com,0411561659,2018-11-14 11:01:14,VITTORIA Electric Recliner + VITTORIA 3 Seater,3199,51133 + 51134,813751,Mech is dragging again on left hand side & stitching coming undone 3 seater.,240.00,1. Single recliner footrest is hitting the ground on RHF side due to bent mechanism. This could of been caused by the same issues as per previous reports. 2. Top stitching coming apart on LHF seat of 3 seater.,1. Replaced with new mechanism. 2. Hand stitched thread back into place.,2018-11-16 15:30:23,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Natasha Smith,Alicia Lahey,2
