STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Shepparton,SN,VIC,73135,2019-12-09,Brent,Ward,ward.brent23@yahoo.com,0423028022,2019-12-11 10:37:37,LIGHT GREY - SALOON - 3 Seater with 2 Inbuilt Recliners,3629,583610001,429448,Good morning  I have just had the saloon 3 seater replaced under warranty and on checking the replacement item the stitching is visible and black on a small section of the left hand recliner. It actually looks like it has been repaired. Brent ward 0423028022,140.00,The seam across the top of the RAF seat cushion has a flaw. I noticed the seam has been possibly repaired by a hand sew due to the black thread that is visible as well as the seam is not straight. The customer said this was noticed after the sofa was unwrapped. The repair has most likely occurred at the factory before it was packaged.,The only option to repair is to re-sew the seam with a sewing machine to get a nice straight seam. The RAF recliner piece would need to be taken back to the workshop for repair as I would need to remove the seat cover off the frame.  ID label: 201900788,2020-01-12 09:54:39,Reselect,Stitching,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Rose Tandy,Mahmoud Jeblawi,2
Warana,WA,South QLD,73482,2019-05-15,Camilla,Parkes,ccparkes80@yahoo.com.au,0421773632,2019-12-16 18:36:15,LIGHT GREY - ABBY - 3 Seater Sofa,4551,616170002,465858,The stitching is pulling apart on the seat cushions and this not our main lounge that is used frequently.,90.00,All the seams in the seam tops (both sides) are still sewn - the seam is stretching across the fabric leaving the appearance of small sewing holes.  Whilst this is not an issue performance wise at present - it cannot be ruled out that the fabric will continue to do this and will ned up with larger holes as it stretches further.,Cannot repair - to repair would need to take new seams on all areas of the seats and reupholster  - likely would then do the same thing over a similar period of time.,2020-01-12 13:13:18,Finalised_technician,Stitching,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Rose Tandy,Catherine Sal,2
Preston,PN,VIC,74397,2019-09-13,Kimon,Thermos,kimba59@gmail.com,0407486497,2020-01-01 12:05:29,CHESTNUT - GIORGIO - 2 Seater Sofa,3070,642550001,847932,Purchased a Signature Giorgio 3 seater and two seater couch in September. Noticed the 2 seater looked older and worn than the 3 seater. Spoke to salesperson at store a month ater who said he'd investigate. No action taken  called store was advised that salesperson no longer worked there. Visited store in December and advised must do this on line. Effectively the 2 seater couch looks very old grainy and worn in comparison to the  3 seater. There's deifinite a colour difference between the two couches. The 2 seater is missing padding in the armerests  you can hear the plastic or whatever is underneath when resting your arm. The seat cushions on the 2 seater have become very flat when you sit on them to the point of sinking into the couch. This should not occur within 3 months of purchase. The 3 seaters is not as bad  started to show similar symtpoms. The 2 seater is poorly manufactured and requires repair or replacement. The 2 seater looks very old  worn and tired after a short 3 months.,90.00,The customer pointed ou that the two seater and three seat sofas are different colours  a plastic bag noise can be heard on the arms of the two seater and the cusromer is unhappy with how soft the seats are comaored ro the showroom model. The lounges are different colours and most likley made using different batches of leather. The plastic bag noise under the arms is he plastic used to split the arm covers on during manufacture  the manufacturer hasn’t removed them. The seats feel ok and have a foam cushion with feather pillow top but the cusromer says the showroom ones are harder,Due to the colour difference between the lounges they would need to be replaced,2020-01-12 10:08:56,Finalised_technician,Discolouration,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Rose Tandy,Natasha Smith,2
Warana,WA,South QLD,74567,2018-05-18,Steven,Gealy,admin@gealysrefrigeration.com,0402829780,2020-01-03 08:34:17,CHARCOAL - SPARTACUS - 3 Seater Sofa,4565,512010001,451179,padding/cushion has failed like previous warranty claim  frame makes noises and large gaps have appeared in the middle of the sofa. Extremely unhappy with overall quality for an item that was not cheap,0.00,,,2020-01-12 09:52:51,Reselect,,,,,,,Catherine Sal,,3
Bankstown,BN,NSW Metro,74630,2018-05-20,Marisa,Crollos,marisaamata@hotmail.com,0421378664,2020-01-03 15:06:47,GREY - ELEANOR - Modular Ottoman,2213,588980001,891769,The stitching has come undone from the ottoman in the middle joint,0.00,,,2020-01-12 09:43:39,Discount to Keep,,,,,,,Mahnaz Reza,,3
Benowa,BE,South QLD,74923,2018-09-30,Nicole,Bruce,Nicolemariebruce03@gmail.com,0420398479,2020-01-06 15:58:15,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,4211,590220002,540032,- Back has collapsed in two left chairs  - Stitching has come undone on middle chair - Thread has pulled in various places all over the couch - Cushioning in left arm chair foot rest has collapsed  All damage has happened under general use of the couch.,0.00,,,2020-01-12 09:39:01,Reselect,,,,,,,Catherine Sal,,3
Nunawading,NW,VIC,74946,2016-11-26,Naitikkumar,Shah,naitik_0071@yahoo.co.in,0452624845,2020-01-06 18:59:51,BLACK - ZAVIER - Recliner,3153,547290002,257546,Main caused of damage is sofa's head rest surface colour came off. We are three people in the house and we are not using regularly still this happen.,0.00,,,2020-01-12 09:43:13,Reselect,,,,,,,Angela Hyde,,3
Midland,MD,WA,75084,2018-06-23,Anthony,Mcgiffin-Singh,tonymcsin@gmail.com,0899383846,2020-01-07 19:37:59,GREY - JAXON - Corner Lounge with Chaise,6532,564160001,172661,The reclining chair bottom cushion cover is worn  and the foam is showing under the foot support and the rear of the cushion. The area of the foot support is worn and unsupported. The foot support regularly used.  The lounge with the adjustable back will only lock in the upright and fully down positions.,0.00,,,2020-01-12 10:54:35,Discount to Keep,,,,,,,Kesaia Tavake,,3
Warana,WA,South QLD,75141,2019-12-07,Philip,Wagner,Topgearplasterers@hotmsil.com,0430157663,2020-01-08 11:47:13,CHARCOAL - ORACLE - Corner Lounge with Chaise,4565,507230003,473792,We had bought this item knowing it had two little tears in the fake leather however it has creeped behind the tears to the cushion not in same spots or an adjoining tear now the whole seat on the chase and on the chase cushions and also on the main lounge has started to crack and tear we were not informed that this would continue happening otherwise we would not have purchased we have only had this for a month it has also been flaking and sticking to our clothing and skin,0.00,,,2020-01-12 10:56:03,Discount to Keep,,,,,,,Catherine Sal,,3
Oxley,OX,South QLD,75217,2017-05-07,casimiro armando,de almeida,casiinaustralia@gmail.com,0415211799,2020-01-09 08:46:04,WHITE - CONRAD - Corner Lounge with Chaise,4110,499710001,416133,all top coach on joints are open just used for two persons for me not the best material waiting for response thanks,0.00,,,2020-01-12 12:07:26,Reselect,,,,,,,Catherine Sal,,3
Virginia,VI,South QLD,75367,2019-12-01,Amrinder,Singh,amrinder7@yahoo.com,0410019855,2020-01-10 13:10:28,BLACK - DIAMOND - 2 Seater Sofa,4503,509510004,536517,Hi   Actually I think i got the wrong foot for my 2 seater diamond sofa. They r coming out of the sofa. 3 seater is fine.  I’ll attach the photos thanks,0.00,,,2020-01-12 15:09:47,Changeover,,,,,,,Richelle Suna,,3
