STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Rockhampton,RK,North QLD,65044,2018-10-08,Vicki,Lawrence,trevick09@Gmail.com,0437424242,2019-08-25 16:26:15,BEIGE - OPTIMUS - 3 Seater Sofa,4680,625820002,356561,Zip broken on underside of left recliner. Buldging of leather on recliner base. Led lighting is not working.,440.00,This customer was concerned with the following 1. The broken zipper under the footrest on the RHF recliner.  2. The bulging fabric on the RHF footrest and how it was all screwed up.  3. The RHF cup holder lights did not operate.  4. The neon foot bar light also didn’t work.  5. While there  she pointed out the bulging and zipper issue was also happening on the LHF footrest as well.  While onsite  we took a very good look as to way the cup holder or bar light was not working. Instantly we thought the cup holder was at faulty  however looking even closer  we found the wire connecting one end of the light bar we completely severed. This was stopping the circulating current from operating both issues.,We then moved on to hand stitch the zipper permanently closed on both lhf and RHF footrests. This is becoming a common problem for this model and the manufacture has placed the zipper slider in the path of the footrest    In order to complete this repair  we now need to return with a replacement light bar for this model. We will order from parts. 10.12.19 Part arrived 11.12.19 Booked c/m for install  After receiving the replacement light bar  we were able to rebook this customer and swapped out the damaged one for the new one. Cable tieed all the leads safely out of the way. Tested all electrics  and both cup holders and light bar are working perfectly. Repairs completed,2019-12-16 08:18:39,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Kesaia Tavake,2
Lawnton,LA,South QLD,66480,2015-01-04,Sandra,Harrison,sandra.harrison@live.com.au,0419678192,2019-09-14 15:47:00,CHOCOLATE - SPARTACUS - 3 Seater Sofa,2914,512010002,335058,The springs in the sofa seats are starting to protrude making it uncomfortable to sit on.  Also  the recliners no longer work.  The brackets seem to be broken/malfunctioning.,470.00,Changed both mechanism and pocket springs  customer said he was happy,Work completed did this in two stages .,2019-12-16 08:23:04,Finalised_technician,Mechanism,Manufacturer,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,AMY BLATCH,2
Rockhampton,RK,North QLD,67297,2017-02-20,Andrea,Canavan,andrea@macanavan.net,0421630576,2019-09-25 12:05:48,SMOKE - SEATTLE - Fabric Corner Lounge Suite,4703,457870001,330454,The edge of the corner suite in this modular lounge is sunken.   Believe that sitting on the edge of two modulars (using where the 2 modulars join as a seat) has caused the damage.,310.00,The main internal timber frame had completely snapped in this customers corner unit of their modular lounge.  Unfortunately the manufacture had used a poor quality piece of knotted timber.,To repair  we took this back to the workshop for a major frame repair.  We needed to completely pull apart  then cut the failed timber out. We then replaced the frame with a much stronger 70x35mm option.  We secured it back into place with large timber screws. We also had to repair the foam and some internal cardboard.  Reupholstered and then arranged to redeliver to the customer Repairs completed,2019-12-16 08:30:39,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Corey Minards,2
Cairns,CN,North QLD,67477,2018-03-05,Todd,Henderson,nukleopatra71@bigpond.com,0421023407,2019-09-27 16:57:50,BLACK - MILLENNIA - 3 Seater Sofa,4879,579010001,389538,1. Leather has come away in middle section of lounge 2. Recliner foot rest does not go all the way in,310.00,The LHF & RHF recliner motors not running evenly as motors bolts have come adrift. They need longer bolts to hold them correctly. Endurocover surface has lifted on all the corners of the middle console. I can surface repair the areas but can’t guarantee this will last due to the nature of the fabric. Lounge is clean and tidy.,Sourced bolts for motor and installed. Tested and working. Surface repair to console table corner and arm rest corner,2019-12-16 08:31:31,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR FNQ,THE LEATHER DOCTOR,LEX,REID ,AMY BLATCH,Richelle Suna,2
Glendale,WY,NSW Metro,67837,2019-01-16,Kristine,Dunn,Womby98@hotmail.com,0451772198,2019-10-02 13:22:34,CHARCOAL - SENTINAL - Electric Recliner,2306,625770001,793448,The recliner has dropped and you cannot see the LED lights underneath. It doesn’t recline smoothly. I don’t know what has caused this  we use this chair more than the lounge,210.00,Issue#1 the mech is bent- and turns in  bottoming out causing the strip lights to no longer work. The reason for this happening is that it was most probably got bent in manufacture.,Issue#1 the issue was found  by the customer as a bent mech when manufactured.replace  now working ok. Cm happy.,2019-12-16 08:34:31,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,AMY BLATCH,Brenda Stewart,2
Bundaberg,BG,South QLD,69000,2016-06-01,Donna,Birks,dlb56@bigpond.com,0429707106,2019-10-17 10:47:38,BROWN - CHASER - 3 Seater Sofa,4670,510670001,512352,I made a Warranty Claim that the right hand seat (when facing the chair) a couple of months ago.  At the time I felt there was a problem with the mechanism and also the seat had collapsed.  The gentleman who came out inspected the seat and added foam into the seat part  which has partially helped.   1)  The foam is not placed evenly in that when you sit on that seat your body leans towards the arm rest. 2)  When you sit in the seat the whole seat moves in a sliding motion forward and backwards.,240.00,We previously repaired customers lounge by adding in high density foam in both end recliners. The foam could do with some adjustments  however customers main concern is the loose mechanism. When sitting in the RHF side  when moving around the whole chair wobbles quite badly. The mechanism would need to be replaced  however customer expressed concerns that what if it then happens to the LHF side  and down the track happens again and will be out of warranty.  The wife was not present during our visit  however both her and her husband mentioned they had lost confidence in this lounge and would be somewhat disappointed with repairs. However we will adjust quote for repair.,quote adjusted. see notes above We returned with a replacement mechanism we were sent - it was not the same mechanism  and it was also 30mm too narrow  however we managed to retrofit to the lounge and it was then operating as it should. This has greatly reduced the amount of movement in general within the RHF side of lounge.  Repair complete,2019-12-16 08:45:20,Finalised_technician,Mechanism,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Richelle Suna,2
Hoppers Crossing,HG,VIC,69095,2019-03-28,Raju,Cholera,rkcholera@gmail.com,0438185855,2019-10-18 15:42:28,BLACK - MICHELIN - Leather Corner Lounge,3029,533300001,102213,Recline is not working properly as you can see the images,210.00,The spring mechanism on the foot rest of the RHF rec seat is missing spring needs to be replaced PO NO 055 3051961,Called in to cm today to fit replacement mech however on inspection found a spring was missing and the rec mech was in good working condition apart from this  have advised cm that spring is required to fix issue  cm happy  tech to source replacement spring and return to fit asap  cm happy. Returned to fit replacement spring issue resolved cm happy. Job complete,2019-12-16 08:47:53,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Tianye Zhang,2
Rockhampton,RK,North QLD,70070,2018-09-04,Oliver,gill,oll_gforce@hotmail.com,0455857487,2019-11-01 11:03:13,NAVY BLUE - KELLER - 3 Seater,4703,603570002,354952,the centre cusion has collapsed across the front. now there is a hard line that presses against the back of your legs that isn't present on either outside cusions.  the couch gets minimal use.,440.00,Customer had a few issues with lounge. As per service request the main issue was the front edge of the middle cushion had collapsed  which left something hard pushing into customers legs. We found the issue was due to the top layer of foam between the material and the pocket springs had torn  leaving the pocket springs digging into customers legs. Customer also found a loose thread on the side of this cushion. Customer was also concerned about the pilling on the lounge. We showed her the device we use to de-pill lounge - she was very impressed and said she would look at buying one and doing it herself. She is no longer concerned about this pilling.,We added some additional foam above the pocket springs along the front edge to create some cushioning and support. We tied loose thread off in two points and tucked it back into lounge to prevent this getting worse and causing greater damage.  With repairs complete  we had customers test lounge and they mentioned it was ‘still compressed on the middle seat’. As we did not know this was an issue at the start we did not repair this  and had no extra time to repair this on the day. A follow up visit may would be required to repair this if requested.  10.12.19 Returned to finalise the repairs The middle seat on the 3 seater was very soft and you tend to sink when sitting on it.  To fix this issue  we added an extra sheet of high density foam to boost up the entire seat and give the middle seat more support. Customer tested it and was very happy,2019-12-16 09:14:36,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Corey Minards,2
Lawnton,LA,South QLD,70945,2017-02-26,Shirleeann,Martin,shirleeann.martin@gmail.com,0422816942,2019-11-12 18:07:36,CHARCOAL - SPARTACUS - 3 Seater Sofa,4017,512010001,370431,Stitching has come undone on 3 seater recliner and each day since I first notified Amart of the issue it’s progressively getting worse with more and more stitching starting to unravel  also middle connection point has become quite separated which isn’t a major issue however I’m not sure if this maybe a manufacturer’s fault?,160.00,Stitching undone on seam of LHF recliner backrest of 2STR suite. Tension thread has been damaged causing seam to pull apart.,Sewn undone stitching on LHF recliner  backrest of 2STR suite. Customer satisfied with repair.,2019-12-16 10:04:00,Finalised_technician,Stitching,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,AMY BLATCH,Richelle Suna,2
Gepps Cross,GC,SA,71016,2015-08-31,Lorraine,Paulauskas,kentuckyblubyrd@hotmail.com,0403505756,2019-11-13 13:50:13,BLACK/LICORICE - ROCHELLE - Corner Suite.,5108,535050001,966033,I have uploaded the photo of the seat with the problem  however you can't see the problem because the problem is internal. There is a spring internally that is causing discomfort when I sit down on that seat. I can feel it on my bottom every time I sit down on the seat. This problem has been happening for approx 2 months now. I have photoed a "coaster" on the spot where the spring is felt underneath the upholstery. Any solution to this problem would be very much appreciated. thank you. Kind regards  Lorraine,200.00,Pocket springs damaged on the RHF seat of 3s lounge  foam damaged.,Replaced spring cell and damaged foam.,2019-12-16 10:14:48,Finalised_technician,Pocket Springs,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Tianye Zhang,2
Joondalup,JP,WA,71037,2018-01-26,Kylie,Eddy,Kyliebutton@hotmail.com,0413993359,2019-11-13 18:30:57,CHARCOAL - CRESSIDA - 3 Seater,6015,594230001,905410,Stitching has started to come undone on the left recliner seat. The recharging station in the centre console will not clip closed. It will close  but not remain closed.,190.00,Topstitch had come loose on seating cushion of LHF seat on 3 seater  USB power box lid does not close.,Topstitch repaired on LHF seat of 3 seater  USB power box replaced,2019-12-16 10:16:24,Finalised_technician,Stitching,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,AMY BLATCH,Mahmoud Jeblawi,2
Waurn Ponds,WS,VIC,71040,2017-12-06,Denis,Parker,denisclariceparker@bigpond.com,0427513345,2019-11-13 21:02:22,BEIGE - MILLENNIA - 3 Seater Sofa,3212,579010002,817751,Failure of the Stitching to be attached properly during manufacture.,400.00,Right hand facing recliner  underside of leg roll  foam coming out  Upon further inspection it showed that the zip stitching had come away. Probable cause would be that when the customer opens and closes the recliner   the stitching has caught on the bolt that connects the leg roll support bar to the mechanism.,Re sewn the zip  added soft edged nylon feet to take away the sharp edges of the bolts 9/12. Second issue has now been fixed   cup holder switch lhf  faulty has now been replaced,2019-12-16 10:23:33,Finalised_technician,Stitching,Design,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Marie Pollock,2
Gepps Cross,GC,SA,71042,2017-03-06,Julie,Beagley,julie-53@hotmail.com,0415705800,2019-11-13 23:22:36,STEEL - BUXTON - 3 Seater Sofa,5016,549040002,1005128,The cushion on the left is lower than middle cushion. When people sit down they are down to the base. Hard and uncomfortable. Padding gone. Tried to show in photo that it is not as high. Also  photo of mechanism to raise the footrest is broken. It is in open position in photo but footrest not raised. I have teenage grandchildren visit me once a week. No toddlers. I have total of 3. 3 seaters  so seating is ample for visitors. No need to squash up. I live alone now since my 41 yr old son died back in February.,220.00,RHF seat  sunken and very soft. Cable broken,Added 60mm of foam to boost the LHF seat. Replaced cable on the same seat.,2019-12-16 10:24:13,Finalised_technician,Foam,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,AMY BLATCH,Stacey Allen,2
Port Macquarie,PM,NSW,71082,2016-12-11,Tammy,Wilton,tamz@live.com.au,0418444270,2019-11-14 15:20:44,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,2444,534600001,153841,Not sure how but there is a long lump as pictured in the middle of one of the seats on this lounge. it seems like something inside the seat has bunched up somehow perhaps,200.00,Top liner foam has been compromised due to failure or lack of glue  causing it to bunch into the centre of the seat.,Foam replaced. Job completed.,2019-12-16 10:24:47,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Mahmoud Jeblawi,2
Logan Central,LC,South QLD,71137,2018-07-19,Helen,O'Dowd,hod49491@bigpond.net.au,0401574379,2019-11-15 11:48:54,BEIGE - MILLENNIA - Electric Recliner,4124,578990002,333162,A spring has popped out from underneath the chair. And a piece of metal fell out.,200.00,Single recliner  left hand facing Zig Zag spring detached from front rail  staples failed to adequately fasten EK clip possibly due to incomplete insertion during manufacture.  Collapse Zig Zag spring also torn holes in the dust cover.,Re fasten EK clip and Zig Zag spring  cover damage dust cover.,2019-12-16 10:30:35,Finalised_technician,Zig Zag Springs,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Richelle Suna,2
Prospect,PT,NSW Metro,71171,2019-06-03,Marion,Batchelor,Marion.vr@bigpond.com,0413144699,2019-11-15 16:53:40,DARK GREY - ATTICUS - Modular Right Hand Facing Recliner,2777,628770001,480243,The lounge fabric pills and fabric not a good quality. It does not get heavy use- maybe 2 hours a night. I would like to return the lounge and get a refund,122.00,On inspection  the customer complained piling on the seats and leg rolls  especially on the LHF 3S.  Further inspection  the timber frame and mechanism was in working condition. There wasn't support issue or seat foam matter. In my opinion  it's not manufacture fault but the customer expressed his concern of "material doesn't fit the purpose".  I'd demo to the CM how to use piling machine to remove the excessive pillings and suggested the CM to get one to remove them when there was not too many.  I'd explained to the CM that saggy look on the leg roll can be smooth out by straight it out. It's similar to soft material in the pillow and need puff up to keep it in shape.,report only,2019-12-16 10:26:38,Finalised_technician,No defect,Customer Perception,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Rose Tandy,Olwen Silversides,2
Osborne Park,OP,WA,71172,2018-11-27,Anoop,Anand,anand4@iinet.net.au,0413743310,2019-11-15 16:58:25,STEEL - BALLAMY - 2 Seater Sofa with In Built Recliners,6066,624540001,245384,While using the recliner  the seat on the right side appears to be sinking lower (towards the arm rest) instead of evenly. This is resulting in the person using the seat to be lower on one side - this could result in posture related issues for users.,90.00,The RHF seat of the 2rr is sinking in towards the armrest. The compression is loctaed direclty below the armrest while the rest of the seat is still dense. This indicates that the customer  is sitting right in the corner of the seat. inspection revealed that there was no visible issue with the suspension or the frame. The customer is elderely and the seat faces the television.  The lounge is still in very good condition and there is no evidence of mistreatment or excessive use. As a result the wear may be premature.,Quote ncludes supplying and replacing the seat foam in the HF recliner.  This involves taking the item to the workshop.,2019-12-16 10:33:51,Reselect,Foam,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,Casey Young,2
Rockhampton,RK,North QLD,71212,2019-08-30,Maree,Kidd,stuubie@bigpond.net,0419791780,2019-11-16 13:58:32,CHARCOAL - SENTINAL - Electric Recliner,4701,625770001,369542,Headrest will not go back,220.00,The electric headrest on this single ER recliner stopped working in the upright position almost immediately after delivery. On closer inspection and after testing the motor  we found that it was in fact a faulty motor. We now need to order a new motor for this headrest.,Parts ordered 03.12.19 After receiving the replacement motor  we rebooked this customer to swap out the old failed motor with the new backrest motor. Tested and repairs completed,2019-12-16 10:39:10,Finalised_technician,Motor,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,AMY BLATCH,Richelle Suna,2
Campbelltown,CM,NSW Metro,71243,2018-06-29,Ricky,Karan,Ricky.karan@hotmail.com,0450151089,2019-11-17 10:22:52,BLACK - MILLENNIA - 3 Seater Sofa,2565,579010001,807683,Hi  Looking at the 3 seater electric chair the Right hand side doesn't extend or recylin at all there is no noise while pressing the buttons. Left side of the same lounge does work properly just the Right side doesn't.,120.00,Cup holder with buttons not working.,Replace cup holder. Everything works. All good. Cm happy,2019-12-16 10:41:30,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Kaitlin Evans,2
Pakenham,PK,VIC,71272,2018-11-16,Andre,Salmon,snapperfest@hotmail.com,0497628857,2019-11-17 15:26:25,CHARCOAL - SENTINAL - 3 Seater,3816,625790001,814178,The stitching has come apart at the zip,280.00,2s recliner sofa is in good condition  the LHF rear of footrest zipper has  come away from material causing fill to come out.,stitching long zipper back into place.,2019-12-16 10:47:26,Finalised_technician,Stitching,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,AMY BLATCH,Ben Stephens,2
Tweed Heads,TH,NSW,71309,2017-12-11,Adrian,Rogers,sregor1966@gmail.com,0410495217,2019-11-18 10:34:52,JET - ASHLEIGH - 3 Seater with 2 Built in Recliners,4223,534600001,244294,I pressed the button to bring the recliner up to a sitting position  and the button broke as I had my finger on it.,120.00,The RHF button unit has a broken plastic button,Replaced buttons,2019-12-16 10:49:21,Finalised_technician,Trigger Button (Electric),Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,AMY BLATCH,Rose Tandy,2
Cannington,CT,WA,71313,2019-03-17,Bree,Packman,bree@wetnet.com.au,0416322411,2019-11-18 11:02:21,LIGHT GREY - SPARTACUS - 3 Seater Sofa,6155,512010003,524503,A Spring or wire is protruding from the lounge,380.00,The foam surrounding the pocket springs on the RHF recliner has compressed and delaminated from the springs. This has caused the springs to push through and can be felt in the seat top. The ready all look ok  The sofa is well maintained,Rebuild the foam surrounding the pockets  Unpick and dismantle Secure wit stronger glue,2019-12-16 10:50:08,Finalised_technician,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Mahnaz Reza,2
Logan Central,LC,South QLD,71337,2016-04-19,Greg,Morrison,gregmorrison50@bigpond.com,0417957302,2019-11-18 12:39:59,BLACK - SAN MARCO - 3 Seater Sofa,4124,511290004,298204,The arm on the left hand side has broken and feels like it has collapsed.,200.00,3rr  os back rhf arm  ply frame split at join with main inner side frame  no corner block and staples failed to adequately secure the joint.,Repaired frame by installing corner block to adequately secure the join.  Cm tested successfully and happy with repairs.,2019-12-16 11:04:15,Finalised_technician,Frame,Design,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Kaitlin Evans,2
Benowa,BE,South QLD,71341,2012-09-14,Irene,Graham,irene.graham@y7mail.com,0411968091,2019-11-18 12:58:30,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,4216,435340001,359458,The handle on the side that lifts the recliner is broken.  I was also told to say if I didn't feel I could put the new one in myself that I would like the repairer to do it for me. Thanks,110.00,Issue 1 - single recliner trigger cable has snapped at the handle housing.,Issue 1 - Please note that I was sent the wrong tigger for this job luckily I had another one for a different job onboard so I used it for the repair. Installed and tested all in working order.,2019-12-16 11:04:40,Finalised_technician,Trigger/Cable,Design,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,AMY BLATCH,Kaitlin Evans,2
West Gosford,WD,NSW Metro,71413,2019-04-11,James,Timp,timpys@hotmail.com,0448087078,2019-11-19 09:04:06,DARK GREY - ATTICUS - Modular Left Hand Facing Chaise,2265,628780001,682666,The bracket holding the back suport moves an is not sturdy we are worried about it braking. I sat down leaned back to watch a movie an it gave way.,130.00,Issue #1 the cm lodged a service call re loose backrest. The reason for this happening is that the Chaise brackets were not tightened when manufactured. There are 2 additional holes per bracket not used.. I intend to put screws in 5hese for additional support. Issue#2 not lodged  the cm noted the RHS immediately next to the chaise also had a loose backrest  with loose kd brackets. Manufacturers not tightening these enough.,Issue#1 Remove feet and dc  tighten kd brackets then add screws. Cm happy with the results today.  Issue#2 as reported by the cm on the day... tighten brackets cm happy.,2019-12-16 11:14:38,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,AMY BLATCH,Rose Tandy,2
Springwood,SW,South QLD,71501,2017-10-27,Colin,Murphy,cmurphy@m4steel.com,0416191164,2019-11-20 07:05:06,LICORICE - SHERIDAN - Recliner,4133,505750001,209643,The leaver just snapped off when we went to recline,110.00,Single Recliner 1. Handle/trigger of cable has broken in pieces and customer can no longer open the recliner. Customer claims that it broke when he used it to action the recliner. New handle is required.,1. Fitted and tested new trigger and cable on site.,2019-12-16 11:42:20,Finalised_technician,Trigger/Cable,Customer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,AMY BLATCH,2
Prospect,PT,NSW Metro,71505,2019-04-20,Anna,Pelle,annapelle@live.com.au,0417049457,2019-11-20 08:28:35,CHARCOAL - SENTINAL - 3 Seater,2145,625790001,478532,USB is not working.   I have checked all cords etc and still not working.,90.00,On inspection  the customer complained that four USB ports were not working in the 3S.  Further inspection  the USB ports were in working order and the AC points on the middle console were working too. I'd explained to the customer that is likely to be a faulty USB cable or didn't plug in to the smart device properly.,report only,2019-12-16 11:54:01,Finalised_technician,No defect,Customer Perception,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Naomi Hughes,2
Campbelltown,CM,NSW Metro,71543,2019-05-29,Janet,Wooldridge,wooldridgejanrt01@gmail.com,0490027965,2019-11-20 14:02:06,LIGHT GREY - COHEN - 3 Seater,2560,635640001,823215,Took protective blanket/cover to wash and notice stitching is coming apart on one of the cushions.  I do have a dog but she does not go onto the lounge. She sits with me on the 2 seater which is also covered  but does not go onto the 3 seater. I live on my own and have rarely sat on the 3 seater and was surprised when I discovered this stitching.,160.00,Stitching had become loose.,Was able to pick up stitch   tighten the stitching   and tie off to complete. Cm happy,2019-12-16 11:56:44,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,AMY BLATCH,Mahmoud Jeblawi,2
Cockburn,CB,WA,71551,2018-08-05,Jessica,Horsley,jessicahorsley@hotmail.com,0424552875,2019-11-20 14:44:39,CHARCOAL - PEARSON - Recliner,6112,612980002,276751,Backing of one of the recliner has torn and filling is coming out. There is also possibly a piece of wood loose near the head rest as when the chair is put in recline you can hear a piece of wood moving. This does not occur in the other recliner we own.,380.00,There are three  issues  1-The zig zags in the backrests are hitting against the crossbeam and the spacer rail is making a creaking noise  2- The fabric under the footrest roll has torn against the footrest timber 3- The foam has crumbled in the foot roll and will need to be replaced.,Back opened and the spacer wire cut  Two sheets of foam installed on either side of the zig zag springs  lubricants applied on clips   The cover under the foot repaired and new foam with Dacron installed  Installed a sheet of fro in the font of the seat to fill a gap between the front rail,2019-12-16 12:01:28,Finalised_technician,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,AMY BLATCH,Brenda Stewart,2
Toowoomba,TW,South QLD,71590,2018-04-22,Marcus,Harding,marcusharding002@gmail.com,0481678765,2019-11-21 07:27:45,GREY - JAXON - Corner Lounge with Chaise,4343,564160001,373491,The lever used for the recliner does not work as is shown in the photo,260.00,On l.h.f end recliner the trigger was not operating because where cable is fastened in to plastic handle the plastic has broken  also discovered that plywood stabiliser under chaise of this recliner was snapped  and backrest was a bit loose because kd bracket bolts where loose.,Removed failed trigger cable  and fitted new trigger cable. Removed cracked plywood stabiliser and made a pine replacement and wrapped with cover and fastened under chaise. Also tightened  kd bracket bolts over entire suite ,2019-12-16 12:11:48,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,AMY BLATCH,Nicole Regester,2
Morayfield,MF,South QLD,71633,2018-06-04,Rachel,Fuller,Rach-87@live.com,0402518295,2019-11-21 14:32:51,GREY - JAXON - Corner Lounge with Chaise,4507,564160001,995201,The pull mechanism for recliner has just stopped working The back of the recliner has ‘sagged’ as per photo,110.00,Footrest not activating when trigger is pulled on LHF recliner of 2 seater section of corner suite. Trigger cable broken. High use area wear and tear.,Replaced trigger cable. Customer satisfied with repair.,2019-12-16 12:16:57,Finalised_technician,Trigger/Cable,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Warana,WA,South QLD,71642,2019-11-09,Kylie,Duffy,Kylie_duffy@hotmail.com,0409553305,2019-11-21 16:01:49,GREY - MARLOW - 3 Seater Chaise,4556,533050001,472555,Have only had couch a few weeks and it does not seem as firm as one in store - easier unprintable and cushions are lumpy. While it looked new when we opened it  it now looks and feels like quite an old lounge due to how slumped the cushions look.,90.00,Customer is complaining about the filling in the chaise  and seats. The. seats are designed with an overlay that has sewing lines across it makes that makes ridges appear. It’s part of the design of the lounge and cannot be changed.  The RF arm has Died that I loose and rattle The overlay card that has not been fastened down correctly when pressed on makes a noise needs to be Properly to do this would need to remove the arm the covering and the foam to get to the card   Planning about the form on the arm when pressed in the form remains in place almost like a memory foam it is not the foam it is actually the fabric  when when smooth cross the indentations disappear,Cannot repair the seats etc - it is part of the design of the lounge.,2019-12-16 18:29:08,Reselect,Filling - Crumb Foam,Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Mahnaz Reza,Richelle Suna,2
Nunawading,NW,VIC,71742,2018-02-19,Nicki,Nackovski,nackovski@gmail.com,0418359156,2019-11-22 20:41:51,GREY - ELEANOR - Modular Side Chair,3155,589010001,285524,Stitching has released and detached,160.00,suite in good condition some minor staining. the stitching coming undone on seat of corner unit.,I have stitched the panels and top stitch back together and noticed that the tie down in this area isn't the same as the others and may become a problem but cm was happy with job. if it is a problem the whole outer skin will need to be removed as to reattach the tie down.,2019-12-16 12:28:06,Finalised_technician,Stitching,Manufacturer,true care home services pty ltd,THE LEATHER DOCTOR,RON,MALLON,AMY BLATCH,AMY BLATCH,2
Waurn Ponds,WS,VIC,71750,2018-12-26,Dirk,Planken,Dirk_planken@live.com,0401958414,2019-11-23 08:52:35,BLACK - MICHELIN - Leather Corner Lounge,3215,533300001,836554,Whenever you use the electric Recliner The springs squeak and does not sound stable we had the same problem with the other recliner from new which was fixed  but I’m now having the same issues with this one not even 8 months later,200.00,Customer concerned about the groaning noise the left hand facing recliner chair makes when opening and closing. Upon further inspection it showed that the mechanism at the foot rest  the springs at the end of the mechanism were rubbing against the mounting pieces.,Re adjusted the foot rest mounts and covered the springs so they were not able to rub,2019-12-16 14:26:58,Finalised_technician,Mechanism,Manufacturer,AB ARCHER AND CO PTY LTD,THE LEATHER DOCTOR,BRETT ,ARCHER ,AMY BLATCH,Naomi Hughes,2
Benowa,BE,South QLD,71756,2017-09-11,Mark,Taffs,mtaffs@bigpond.net.au,0432439633,2019-11-23 09:44:11,JET - MATRIX - 3 Seater Sofa,4213,535740001,511174,The stitching has come free. Caused by sitting on the sofa.,160.00,RHF seat top stitch has come loose.,Hand stitched,2019-12-16 14:28:24,Finalised_technician,Stitching,Manufacturer,Hayden Gillians,THE LEATHER DOCTOR,Hayden,Gillians,AMY BLATCH,Ben Stephens,2
North Lakes,NS,South QLD,71759,2018-03-31,Laurel,Harris,trelau@hotmail.com,0418747437,2019-11-23 10:15:51,BLACK - MILLENNIA - 2 Seater Sofa,4505,579000001,239415,Whilst the power light is on none of the controls work.,130.00,Neither cupholder control buttons operational on LHF and RHF electric recliners of 2 seater console suite. Troubleshooting has found LHF cupholder unit to be faulty. Faulty part in manufacture.   Suite is in good condition.,Replaced cupholder unit. Customer satisfied with repair.,2019-12-16 14:29:28,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Casey Young,2
Hoppers Crossing,HG,VIC,71826,2019-07-26,Amandeep Singh,Sidhu,Amandeepsidhu90@gmail.com,0474956194,2019-11-24 12:49:25,BEIGE - LUCIANO - Corner Lounge with Electric Recliner,3336,642620002,107340,the one big piece of the sofa has bent inside.   Can not say what could be the reason because we noticed it in our normal use.,310.00,inspected to find the frame base for the corner section of the sofa had completely collapsed  the zigzag springs had come loose from their fittings due to the frame no-longer being attached.,completely removed broken section of frame and repaired with new brackets and fixings. refitted all of the zig zag springs in the unit. refitted all the foam of the unit.,2019-12-16 14:44:46,Finalised_technician,Frame,Manufacturer,The Leather Dr - West Melbourne,THE LEATHER DOCTOR,Geoffrey,Christie,AMY BLATCH,Naomi Hughes,2
Toowoomba,TW,South QLD,71935,2019-03-06,Tracey,Halloran,tracey01@live.com.au,0468933551,2019-11-25 13:54:54,BLACK - OPTIMUS - Electric Recliner,4352,625800001,386857,Picture shows the back of both recliners  one on right is loose and sloppy and the recliner on left is in same condition as new. Both recliners are being used daily  but recliner on right is coming apart . The recliner on left ( good one) is half an inch gap at the back. The recliner on right ( bad one) is one and a half inches of gap  so it has one inch of gap on both arm rests. There is a problem with the head rest as well  when it is moved forward something in the recline feels like it is catching in something. My husband uses the recliner which is broken and he weighs 90 kilos. This same recliner had a new base put on it under warranty in may 2019  due to the recliner not being level.,90.00,P.o.no.055-3060314 On single recliner the r.h.f  armrest of chair is moving and sitting on an angle because either a join or plywood is broken at rear of chair where it joins to seat frame. Customer was also concerned about movement in backrest (this is Kd Bracket bolts loose) and the headrest not returning to fully retracted position like other recliner. Headrest still sits forward until weight is placed on it because of fill in headrest and backrest bulging and covers contacting preventing headrest going to fully closed position. Suite was in good condition and well cared for. Customer  stated he did not want it repaired as he had already had it repaired once  and he believes that it has been dropped at some stage  and that is what is causing the problems.,Inspected  & tested single recliner Tightened kd bracket bolts  customer asked what I would to repair this chair and I explained I would have to part remove covers and screw mending plate to armrest sear frame  and maybe tighten bolt at front  this would also mean I might have to remove mechanism.  Because headrest only requires a little weight to placed on it  for it to  be fully upright  I don’t think this requires repair.,2019-12-16 14:55:57,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,CHRIS ,BOLITHO,AMY BLATCH,Rose Tandy,2
Glendale,WY,NSW Metro,71967,2018-03-18,Hori,Ngatai,Horingatai@hotmail.com,0411696132,2019-11-25 19:41:59,LIGHT GREY - MANNY - Corner Lounge with Chaise,2283,534730003,776337,The structure inside both ends of the lounge seems to be extremely loose or broken  it's very wobbly and hollow on the arm rest so much so it has created a space between the cushion and arm rest on one of the sides it sinks in.,200.00,Issue#1 the cm has logged a service call regarding the LHS chaise arm being loose and creaking. The reason for this happening  on investigation  was that the main joining bolt and t nut were not done up tightly... in fact they were very loose. This caused excessive movement in the chair arm.,Issue#1 remove feet and dc  identify the issue and tighten the bolt. Pre drill 3x  holes for 75 mm brass wood screws  then secure. The added strength will ensure there are no future issues with the strength of the arm. Cm happy with the outcome today. Note there was no product label.,2019-12-16 14:58:37,Finalised_technician,Frame,Manufacturer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,AMY BLATCH,Kesaia Tavake,2
Logan Central,LC,South QLD,72048,2019-07-29,Norma,Poland,normaloveselvis@gmail.com,0416342444,2019-11-26 16:17:07,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,4129,649280002,635993,There is a screw missing underneath the footrest and when you recline the footrest hits the floor and the chair is unstable.,110.00,1.Footrest on RHF recliner on 2str with console has failed T nut and is not secure.,1. Refastened T nut and secured footrest with new bolt. Repair Completed. Customer happy with outcome.,2019-12-16 15:02:45,Finalised_technician,Fasteners/Connectors,Manufacturer,THE LEATHER DOCTOR LOGAN,THE LEATHER DOCTOR,CHRIS,MACDONALD,AMY BLATCH,Nicole Regester,2
Virginia,VI,South QLD,72122,2019-07-20,Shaun,Harvey,shaunaharvey@optusnet.com.au,0434492522,2019-11-27 13:58:43,BEIGE - CAPELLO - 2 Seater Sofa with 2 Electric Recliners,4006,642580001,529515,Issue 1: 1 x USB port no power - already logged under 68484. Awaiting Part. Additional issues can be added to technicians notes for visit.  Issue 2: Upon reclining and returning to seated position  chairs curve to the side. This was not visible on the inshore demo (possible fault with frame after the way it was badly handled by delivery staff)  Issue 3: 1 x sofa cushioning much softer than the other as a result the bolts in the armrests can be felt protruding and sticking into you when resting an arm on either arm rest.,90.00,Job request states that there are several issues. Lounge 1. USB port not working. This is an electrical fault Lounge 1. When reclining the lounge clunks and shifts/kicks/twists to one side. This would either be due to bad handling by delivery staff twisting the frame or misalignment during assembly by manufacturer.  Lounge 2. Same issue when reclining as lounge 1 Lounge 2. On both armrests the bolts can be felt protruding. This is due to them not being installed correctly during manufacture. It is the bolts that hold top layer of armrest to base of armrest and they are not installed flush with base of armrest.,Performed assessment and report and found all of the above issues. Lounge is otherwise in perfect condition and well looked after as it is brand new. Customer would like both lounges exchanged or refund.,2019-12-16 13:32:19,Changeover,Mechanism,Manufacturer,LEATHER DOCTOR BRISBANE CBD AND INNER SOUTH EAST,THE LEATHER DOCTOR,RICHARD,SEXTON,AMY BLATCH,Richelle Suna,2
Penrith,PH,NSW Metro,72139,2018-02-02,John,Corderoy,jac497@yahoo.com.au,0417493450,2019-11-27 16:23:13,BEIGE - MILLENNIA - 3 Seater Sofa,2777,579010002,1019863,To whom it may concern  I am writing in regards to my lounge suite  after having our right hand headrest repaired and installed on the 9th October 2019. We realized that actually the left headrest was also defective  John the installer took a photograph and said he would lodge it with you  and since this was 7 weeks ago I would like to know where we are up to in relationship to the problem being resolved. I have taken two photos with both head rests in the fully forward position.  Kind regards  John,270.00,- Attended customers residence to repair headrest. - Upon inspection found LHF headrest the frame had broken where the t-nuts bolt in to connect the headrest to the headrest bracket. This has occurred because the t-nut hole is too close to the edge of the plywood. - Likely Cause - Manufacturing. - Lounge is in clean condition.,- Repaired headrest by replacing section of broken frame & installed new t-nuts. All fixed.,2019-12-16 15:23:08,Finalised_technician,Frame,Manufacturer,The leather Doctor - Hills and Hawesbury,THE LEATHER DOCTOR,John,Baxter,AMY BLATCH,Catherine Sal,2
Lawnton,LA,South QLD,72184,2014-02-21,Tom,Di-losa,Tdi-losa@bigpond.com,0416445472,2019-11-28 10:19:08,BLACK - MEMPHIS - 2.5 Seater(2INC)+Recliner+Recliner in 100% Leather,4053,435340001,314134,The recliner clip on left hand side of lounge has broken away from cable therefore lounge recliner not working  requires new clip and cable.,110.00,Front right seat unable to recline due to the trigger cable had snapped at the handle end,Trigger removed and replaced with new.   Seat is now fully functional and able to recline .,2019-12-16 15:25:50,Finalised_technician,Trigger/Cable,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,AMY BLATCH,Toby Young,2
North Lakes,NS,South QLD,72383,2019-04-09,Matt,Beattie,beattie701@gmail.com,0419301807,2019-12-01 14:55:10,BLACK - MILLENNIA - 2 Seater Sofa,4022,624170001,254276,The buttons for the recliner and head rest features are very intermittent. They aren't working all the time. We are needing to unplug and adjust and wait and they eventually start to work again.,130.00,RHF electric recliner occasionally not working. Customer has reported that recliner will sometimes operate on its own when buttons are not pressed. Troubleshooting has found cupholder unit to be faulty. Parts in manufacture.   Suite is in reasonable condition.,Replaced cupholder. Customer satisfied with repair.,2019-12-16 13:53:21,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Osborne Park,OP,WA,72446,2018-05-21,Andrew & Tina,Halacki,andrewhsvholden@gmail.com,0427834861,2019-12-02 12:40:40,CHARCOAL - CRESSIDA - Electric Recliner,6062,594210001,236328,Ben from CSC lodging for customer from email he sent to Osbourne Park. Wobbly back of chair.,130.00,The backrest of the single recliner is wobbly.  The kd clipshave loosened,Tightened the kd clips,2019-12-16 15:50:57,Finalised_technician,Fasteners/Connectors,Manufacturer,Promend PTY LTD,THE LEATHER DOCTOR,Justin,Zoetelief,AMY BLATCH,AMY BLATCH,2
West Gosford,WD,NSW Metro,72466,2018-01-30,hailey,judd,hailey.jade95@hotmail.com,0415121271,2019-12-02 14:54:57,BLACK - MILLENNIA - 3 Seater Sofa,2261,579010001,663676,lounge will not recline  or decline. seems like no power to the recliners. not sure of what could have caused the issue.,170.00,The customer had reported that her 3-seater lounge was inoperable  with neither cupjholder lighting up. On inspection  I firstly checked the usual suspects  being the mains cable  mains socket and the internal transformer. The latter however was not luighting up green  when the cables linking all the lounge electrics was plugged in  indicating an issue with something else. When unplugged it lit up green. To isolate the issue  i took 2 x new cupholders and plugged them both in underneath and individually. It turns out the RHF one was the culprit  which was also rendering the LHF inoperable. Apparently the RHF had had already previously been swapped over.,To be safe  I decided to replace both cupholders. I removed the existing ones and installed the new ones. I then secured all the various cables using cable ties  as they were all over the place. Tested  all OK and customer happy.,2019-12-16 15:53:24,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor - NSW Central Coast,THE LEATHER DOCTOR,George,Kondrat,AMY BLATCH,AMY BLATCH,2
Warana,WA,South QLD,72501,2019-06-30,Helen,Harbourne,helen.harbourne@bigpond.com,0411455428,2019-12-02 17:32:36,CHARCOAL - CRESSIDA - 2 Seater,4551,624160001,453113,The head rest will not retract on one of the seats.,190.00,Checked through the motor to the headrest.. all working normal. The issue is with the cup holder relay switches.. cup holder will need replacing,13/12 .. 2nd appointment and returned with the new cup holder with buttons and repalced the faulty one.,2019-12-16 15:58:11,Finalised_technician,Trigger Button (Electric),Design,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,AMY BLATCH,Rose Tandy,2
MacGregor,MG,South QLD,72527,2019-06-22,Robert,Hooper,mayyabe0312@hotmail.com,0423532753,2019-12-02 20:34:13,BEIGE - JEFFERSON - 3 Seater,4102,612720001,351056,stitching has come loose/undone around button  exposing fabric and material inside.,160.00,Stitching on lhf side of backrest had started to come undone. This was caused due to the thread breaking,Hand stitched opening in backrest,2019-12-16 16:01:29,Finalised_technician,Stitching,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,AMY BLATCH,Troy  Harris ,2
Logan Central,LC,South QLD,72550,2018-01-16,steven,smith,sjs871981@gmail.com,0402018963,2019-12-03 10:27:12,CHARCOAL - CHASER - 3 Seater Sofa,4275,510670002,327304,One side of the recliner cushion has come off and had sharp edges exposed (it caught my fingers when i was trying to work out what happened). The other side is also about to do the same thing  with the fastener now pulling away from the lounge and exposed sharp edges.    There is now a piece of material that is loose which seems to be making the material in foot section of the recliner loose.   I took a photo best i could however its in awkward position.,130.00,On inspection customer showed me that the flys on either end of the lounge have came un stapled  for this to come un stapled I believe that her children must have been climbing up on the seat and pulled the staples out. I have re stapled the flys back on and the customer is happy.,Call out fee $70 Report $20 Int3 $40,2019-12-16 16:02:39,Finalised_technician,Flys,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Stacey Powell,2
Ballina,BA,NSW,72553,2019-03-16,Paul,Connon,redwolf9000@hotmail.com,0413082330,2019-12-03 11:40:59,DARK GREY - SPARTACUS - 2 Seater Sofa with Console,2478,649280002,211331,Spring coming through foam Through the cushions.,200.00,LHSF base seat of two seat /recliner console section of sofa has a spring  on front edge of base that can be felt under legs when sitting on.This in my opinion is a manufacturing issue .Sofa and single recliners are all in vgc and well maintained by young working couple.Customer is very meticulous and was concrned about movement in backrests of recliners this is not a manufacturing issue and is a wear issue as KD nuts have slightly loosened.,Replaced pocket  spring cushion with new as well as glued a section of 5mm foam over front edge of pocket spring for additional softness.-reconstructed base recliner-complete Showed and explained to customer how to tighten kd brackets on backrests for future use and assured him that this is not a manufacturing issueTightened all backrests-complimentary.,2019-12-16 16:05:52,Finalised_technician,Pocket Springs,Manufacturer,NORTHERN RIVERS LEATHER DOCTOR,THE LEATHER DOCTOR,ROSS,MCMILLAN,AMY BLATCH,Richelle Suna,2
Prospect,PT,NSW Metro,72584,2019-06-23,Bhavesh,Hirani,Hiranibhavesh@hotmail.com,0413269481,2019-12-03 14:38:02,BLACK - ELEANOR - Modular Armless Chair,2763,588990002,481040,The stitching in the middle of the sofa is damaged.,160.00,On inspection  the customer shown me the undone seam on the middle armless seat. I'd check the other seats and didn't find any other stitching issues. Stitching up the broken seams of approx 8cm to the satisfaction of the customer.,job done,2019-12-16 16:09:46,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,AMY BLATCH,Kaitlin Evans,2
Virginia,VI,South QLD,72612,2018-10-10,Taneka,Budd-Smith,Tanekajane@hotmail.com,0434551201,2019-12-03 19:07:43,LIGHT GREY - RUMPUS - Corner Lounge with Chaise,4509,417080005,513941,Went to stand up and went to apply pressure to the cushion it the back of it ripped.,160.00,Stitching undone along backrest of corner section of modular suite. Tension thread has been damaged causing seam to pull a part. Unable to determine cause of damage.   Suite is in reasonable condition.,Resewed stitching undone. Customer satisfied with repair.,2019-12-16 16:12:15,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,AMY BLATCH,Richelle Suna,2
Campbellfield,CF,VIC,72880,2015-11-10,Subhi,Fakhouri,Fakhouri-12safaa@hotmail.com,0413024985,2019-12-08 09:10:11,BLACK - MICHELIN - Leather Corner Lounge,3064,533300001,523736,No reason for this damage just setting on it,90.00,Customer complained that the seats are sagging. On inspection I have found out that the seat cushions of a RHF recliner ans 2 middle seats of a 7 seater lounge has compressed. This is a normal wear and tear as all foam loose density over the period of time. Low grade quality of the foam has not helped the issue. There is no other damage in the lounge and can still be used. Likely cause normal wear and tear.,I can boost to seat cushions to fix the issue.,2019-12-16 09:15:11,Finalised_technician,Foam,Normal Wear & Tear,MSRC Pty Ltd,THE LEATHER DOCTOR,Rachit,Chugh,Ann D'Ambrosio,Marie Pollock,2
Townsville,TV,North QLD,73112,2019-05-26,Lachlan,Welsh,Clw887@bigpond.com,0410074909,2019-12-10 18:31:42,CHARCOAL - CHASER - Recliner,4812,510660002,371419,2 x chaser recliners have split a seam in the same place. The only cause of this would be from standard operation of the recliner,0.00,,,2019-12-16 12:06:28,Reselect,,,,,,,Naomi Hughes,,3
Cairns,CN,North QLD,73128,2015-01-14,Mark,Jaszczyszyn,bec12qld@yahoo.com.au,0428927974,2019-12-11 08:44:57,CHOCOLATE - MONTARO - Corner Lounge.,4874,485160001,310412,Trigger action for left handed recliner chair,110.00,,,2019-12-16 12:27:47,Finalised_no_technician,,,,,,,Tianye Zhang,,3
Yamanto,YO,South QLD,73217,2018-10-19,Darna,Bettles,dngbettles@hotmail.com,0432564373,2019-12-12 12:52:05,BLACK - KENSINGTON - Recliner,4304,519500001,742992,Leather has cracked badly on one recliner.  Slight cracking on other recliner.  Both recliners have a raised hump in middle of seat cushion like the foam is trying to push upwards.,0.00,,,2019-12-16 19:04:23,Discount to Keep,,,,,,,Catherine Sal,,3
Fyshwick,FK,ACT,73276,2019-06-16,Nathan,Biondo,nbiondo@hotmail.com,0403404912,2019-12-13 14:18:28,GREY - HEATH - Chaise,2913,588360001,40557,This is the second time I'm putting in a complaint about the this lounge. It is failing in the same places as before. The chase is sagging again where you sit. And the stitching is coming away again. I'm not going to have the lounge repaired this time as I'm not satisfied with the way it was repaired in the first place. Further to that I'm not going through this all over again. Thanks Nathan.,0.00,,,2019-12-16 09:06:16,Reselect,,,,,,,Rose Tandy,,3
Melrose Park,MP,SA,73277,2019-02-14,Jenny,Boehm,sugarmumma3@hotmail.com,0414456174,2019-12-13 14:19:38,NAVY BLUE - BRIGETTE - Sofa Pair,5211,633880002,968062,I am writing today as we purchased a lounge set in February this year and have had so many things go wrong. I have attached below photos & a video of the lounges. We have had so many buttons come off   stuffing coming out & creeking wool. The latest thing that happened my husband who isn’t a large man sat down and we heard a crack  you will hear in the video the frame in the back of the lounge has snapped. This should not just happen!!!! We take care of our furniture & are not rough. I am embarrassed when we have visitors due to what the loungers look like & they are not old at all. We are so upset & feel ripped off & duped.  Please call me on 0414456174   Jenny,0.00,,,2019-12-16 09:15:22,Reselect,,,,,,,Rose Tandy,,3
Rutherford,RD,NSW Metro,73280,2019-07-21,Margaret,Barlow,margaretbarlow666@bigpond.com,0402676446,2019-12-13 14:35:18,DARK GREY - ATTICUS - Modular Left Hand Facing Recliner,2321,628760001,821436,Hi my husband and I purchased this lounge on the 21/7/2019 and are very unhappy with this product. The lounge is starting to Pill after a 41/2 mth period. We also fell that this lounge is stating to sink. We purchased this lounge knowing that it has a 10 year warranty and it’s only lasted 41/2 mths and feel it should have lasted longer than that. My husband and I are the only 2 that live in the house and work during the day and only use it at night. Considering the age of this lounge we feel we don’t want a replacement and would like to get a return and purchase a different lounge. Hopeing you can deal with this ASAP.   Thanks  Margaret Barlow.,0.00,,,2019-12-16 14:40:56,Reselect,,,,,,,Nicole Regester,,3
Melrose Park,MP,SA,73282,2019-03-03,Daniel,Greenhalgh,thegreenhalghfamily02@gmail.com,0422502327,2019-12-13 15:02:56,DARK GREY - SALOON - Corner Lounge with Inbuilt Recliners,5168,590220002,969428,Pulled stitching on couch back next to right hand recliner,0.00,,,2019-12-16 09:51:30,Changeover,,,,,,,Rose Tandy,,3
Cannington,CT,WA,73300,2014-09-10,Michaela,Cicala,Joenco@bigpond.com,0437348665,2019-12-13 22:06:04,CHOCOLATE - MONTARO - Corner Lounge.,6055,485160001,427440,The recline mechanisms have malfunctioned and will not operate correctly on the left end recliner chair,0.00,,,2019-12-16 11:12:28,Finalised_no_technician,,,,,,,Rose Tandy,,3
Yamanto,YO,South QLD,73312,2019-12-09,Maxine,Storey,maxscake@yahoo.com,0407779262,2019-12-14 09:36:02,GREY - BONZA - 3 Seater Sofa,4311,515110002,755286,has stain on 2 seater on arm - has arrived delivered like this - padding has moved -  no padding on 3 seater at all and has rip in the bottom underneath the 3 seater - as per photos,0.00,,,2019-12-16 13:59:02,Changeover,,,,,,,Stacey Powell,,3
Hoppers Crossing,HG,VIC,73341,2019-02-22,manpreet,virk,virkmonu@gmail.com,0450749258,2019-12-14 17:13:20,GREY - BONZA - 3 Seater Sofa,3064,515110002,100640,there is something wrong in the middle of the 3 seater bonza.. it has bend right from the centre..as you can see in the pictures that the sides of 3 seater are fine but from the centre it has bend down and it is touching the ground from the centre... we dont feel comfortable while sitting on this 3 seater... thanks,0.00,,,2019-12-16 08:20:15,Reselect,,,,,,,Ben Stephens,,3
