STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Caringbah,CR,NSW Metro,128882,2020-01-12,milena,Mufovska,milena.bos@hotmail.com,0449224292,2021-07-15 09:59:53,BLACK - LUCIANO - Corner Lounge with Electric Recliner and Left-Hand Facing Chaise,2179,672360001,62252,2 recliners have stopped working and leather is starting to crack even though recommended products purchased from Amart have been used,210.00,On inspection of the corner lounge it was found that the three recliners were inoperative.  Further inspection found that the RHF end recliner had a faulty transformer.  The adjacent recliner to the left side had a faulty switch and the recliner to the left of the second recliner had a faulty switch  transformer and power lead. The RHF end seat and the adjacent seat had what appeared to be the leather lumping under the surface of the leather.,I replaced the two transformers and power leads and two switches.  I tested all three recliners which are now fully operational.  I demonstrated them to the CM who was happy they are repaired. Having carried out a clean test on the two seats I feel that the leather is at fault.  The results of the clean test showed some evidence of dirt  I feel the results were insignificant and should not cause the leather to fail at 18 months old.  I don't believe the leather can be repaired by re-paint and sealing.   Quoting on 2 x cut & sew plus materials,2021-12-16 10:00:42,Finalised_technician,Trigger Button (Electric),Manufacturer,The Leather Doctor - Sutherland Shire,THE LEATHER DOCTOR,Glen,Hackfath,Amanda Limbrick,Brenda Stewart,2
Ballarat,BT,VIC,135475,2017-10-13,David,Jackson,kayjackson@westnet.com.au,0419566572,2021-10-21 15:14:56,CHARCOAL - CHASER - Corner Lounge with Chaise,3357,527490002,126813,The chair has collapsed - No Reason why it should have done,530.00,non recliner seat timber holding the zz springs has detatched. The joints have parted due to being assembled with staples,New timber fitted also a couple of EK clips were breaking so they were replaced,2021-12-16 10:22:50,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,Angela Hyde,Vaishnavi Ravichandran,2
Midland,MD,WA,136201,2021-04-29,David,Paterson,dpatto61@gmail.com,0403605180,2021-11-01 16:32:36,BEIGE - CAPELLO - 3 Seater Sofa with 2 Inbuilt Electric Recliners,6044,642590002,213489,Right hand recliner has broken under the chair.  The support arm has broken off the frame.,440.00,RHF recliner difficult to open and close.  Recliner Mechanism is bent and  has snapped in the rear.  Damage to the mechanism as been caused due to the backrest getting stuck on the RHF armrest/  Armrest top frame has come loose and armrest is too close to the recliner backrest. This resulted in restricted movement of the mech   causing more damage to the mechanism.,Recliner Mechanism has been replaced.  After replacement the mech still opened skew  Further investigation revealed that the backrest is getting stuck on the armrest when opening  Armrest has been removed to do a frame repair on the top.  Brackets have been added to hold armrest in place.  Everything has been assembled again just to find that the mechanism still does not have free movement.  Spacers were added to the RHF armrest to ensure that backrest and seat does not get stuck on the arrest.  All assembled again and tested. Recliner is now opening and closing and working 100% CM inspected and was satisfied with the repair.,2021-12-16 09:00:12,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Amanda Limbrick,Naomi Hughes,2
Port Macquarie,PM,NSW,136678,2019-01-21,Scott,Armstrong,scott.armstrong78@outlook.com,0427500114,2021-11-08 10:22:50,LIGHT GREY - HEATH - Chaise,2444,588360002,176803,It seems like the springs (or supports) under 2 seating spots have failed and when seated in these areas it is very obvious (more than standard wear and tear)  also the exposed white external stitching in both these areas have come apart slightly.   Both these areas are located near the arm rests which is probably the most used spaces on any lounge  which is highly likely the cause of this occurring in only these spots.,90.00,Issues with pocket springs located in the back RHF corner of chaise seat  also in the back LHF corner of the 2 seater module. Unfortunately due to the nature of this type of seat  each individual module is one full slab and I can't repair a corner without replacing the whole seat which is a massive area to replace. There are 2 spots on the 2 seater where there is compromised top stitch.,Callout and report ONLY. Unfortunately due to the nature of this type of seat  each individual module is one full slab and I can't repair a corner without replacing the whole seat which is a massive area to replace. Also this customer has another lounge suite that I've previously repaired and they don't like the foam I use (first customer ever) so the internal foam/ pocket springs would have to be provided and I don't warranty pocket springs.,2021-12-16 12:48:45,Finalised_technician,Pocket Springs,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Alex Broe,Andy-Grace Elenoa Nonu,2
Glendale,WY,NSW Metro,136684,2021-07-01,Wade,Skelly,Wade.skelly50@gmail.com,0407592632,2021-11-08 11:21:20,GREY - OSWALD - Fabric Corner Suite with Chaise,2278,720570001,836803,Arm rest has come unstable and not in the correct position. Manufacture issue.,90.00,Item 1# The LHF recliner chair arm has broken away from the lounge  this is due to the staples pulling out and the pine timber breaking due to the strain. (manufacturing)  Item 2# The hinges on the console lid are broken. Item 3# The console section is sitting out of alignment with the adjacent recliners due to the L brackets in the timber being loose.,Inspection and report only. Lounge is as new condition  and the damage is manufacturing not customer caused. Recommend replacement,2021-12-16 10:56:06,Finalised_technician,Frame,Manufacturer,The Leather Doctor Newcastle North,THE LEATHER DOCTOR,Scott,Gambell,Andy-Grace Elenoa Nonu,Troy Baldwin,2
Port Macquarie,PM,NSW,136813,2013-12-09,Kim,Jones,kimrayjones@hotmail.com,0419179266,2021-11-09 18:47:08,PRADO - BRUSSELS - 3 Seater with 2 Inbuilt Recliner and 2 Recliners,2430,474880002,119763,The springs where you sit appears to be raised - compare to other armchair and lounge. Maybe the springs have become loose and lost their spring??,280.00,Both single recliners top liner foam has begun to lift due to a lack of glue in the centre of the seat  what little glue was used around the edges had broken away. Normally this would conpromise the foam  but in this case it hadn't,Using upholstery glue in a can  I opened the zipper to that section of foam  and sprayed a substantial amount of glue into the area and then pressed the foam down  correcting the issue. There was some leather puddling  but customer was OK with that. Job completed.,2021-12-16 10:39:41,Finalised_technician,Foam,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,Amanda Limbrick,Marie Pollock,2
Beenleigh,BL,South QLD,136937,2020-06-18,Teresa,Hope,hopellisfamily@gmail.com,0430166200,2021-11-11 14:29:46,CHARCOAL - SENTINAL - 2 Seater,4160,625780001,134255,The sides are slowly pulling away from the chair. The right chair is definetly twisted and uncomfortable. The backing is also loose and moves just putting head on it. When leaning on the right arm you can see chair pulling away from the middle. The left is only just starting to do this also.material has tiny rip starting at centre console front edge of drink rest. A bolt has come out from left side underneath.  Our single recliner  on different invoice attached also. Has a drink hole ring came off. Chair hardly used.   I DO NOT WANT A DODGY FIX JOB AS I'VE HAD WITH A PRRVIOUS LOUNGE OF YOURS.  This is not even 2 years old. I want a replacement 2 seater.  I've had enough problems with my last few thousand we spent on a lounge with you 5years back. This is not good service.  Thank you.,200.00,the kd brackets are loose on the lhf recliner back  the rhf footrest bolts have fallen out and the cup holder on the single recliner is broken  plus the lhf arm is on a little bit of a lean but i think it was more the very loose back with the kd brackets.,tightened up kd brackets and footrest  ordered new cup holder. i went back to fit new cup holder and spare parts sent the wrong one  customer told me the arm is getting worse and is on more of a lean now. will quote.,2021-12-16 16:32:36,Finalised_technician,KD Brackets,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Angela Hyde,Marie Pollock,2
Campbelltown,CM,NSW Metro,137042,2021-11-13,Katrina,Deveson,Kate.deveson@gmail.com,0402721111,2021-11-13 11:25:03,DARK GREY - SPARTACUS - Corner Lounge,2567,512030004,856758,The foot rest won’t come in or out properly  and seat is lopsided  tears in material underneath  appears to have bent bracket.,170.00,Mech bent,Replace mech,2021-12-16 15:47:01,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Michaela Nicholson,Vaishnavi Ravichandran,2
Gepps Cross,GC,SA,137432,2021-11-13,Margot,Hicks,margot.1965@bigpond.com,0401850814,2021-11-18 17:03:41,CHARCOAL - SENTINAL - 3 Seater,5125,625790001,1049357,The LED lights on our replacement couch only work on one cupholder  not both and they do not work underneath.,130.00,The lead from the light relay has been caught in the mech and cut completely through.,Replaced relay box,2021-12-16 16:45:00,Finalised_technician,Cables/Leads (Electric),Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Angela Hyde,Jessica Kyle,2
Oxley,OX,South QLD,137711,2018-10-20,Sky,Larmar (Née Greive),sky.larmar92@gmail.com,0434211242,2021-11-23 11:47:24,BLACK - ASCOT - Leather 3 Seater with 2 In-Built Recliners,4300,527410001,416978,One of the built in recliners is broken. It is very difficult to try and push it back in. The mechanism (metal structure) seems to have broken underneath.   I am unsure what has caused the recliner to break as the couch has only been used properly by myself and my husband.,170.00,On inspection if found bent mech on Lhf recliner. Unknown cause .,Replaced mechanism. Mech used (4311 instead 888 which is not longer made) is not the correct mode but still fitted ( . However was slightly stiffer to close than original,2021-12-16 11:51:35,Finalised_technician,Mechanism,Manufacturer,Lowman Lounge Repairs,THE LOUNGE REPAIR GUYS,Craig,Lowman,Andy-Grace Elenoa Nonu,Vaishnavi Ravichandran,2
Hoppers Crossing,HG,VIC,137884,2017-09-08,Suresh,Patel,spatel7979@gmail.com,0415352979,2021-11-25 13:33:49,BLACK - MARISSA - 3 Seater Chaise,3029,588290001,68667,The couch right side seat 1st and second seat leather is getting wrinkles and creases and the seat structure/foam is sagging badly and the case corner seems to be getting sinked. I don't know how to explain well.   My sales order number is # 406-068667. And please find attached photos.,90.00,There are no manufacturing defects or faults evident at the time of this service call.  Item code: 20225 Couch/chaise unit are well used but generally clean and tidy condition (4),On inspection there is some minor compression of the pocket springs on the couch unit as a result of normal use  there are also some wrinkling of the leather on the seat cushions as result of normal wear and tear. The issues present at today's service would not constitute a specific mnanufacturing defect or fault   I have advised the cm who accepts and understands advice offered  job complete.,2021-12-16 16:27:59,Finalised_technician,No defect,Normal Wear & Tear,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,Victor Ip,Andy-Grace Elenoa Nonu,2
Mackay,MK,North QLD,138035,2021-02-27,Zoe,Gemmell,Zoegemmell92@live.com.au,0401029360,2021-11-27 16:48:36,DARK GREY - MAYSON - Corner Lounge,4746,664840001,401912,Back cushion of corner piece is fading down  and does not rise up like the rest.   Uncomfortable to sit on the bottom cushions. Feels as though the couch is warned out already.   Certain parts of the couch seperates and leaves a gap which did not when first purchasing.   Not happy with the time frame on my purchase of the couch  and which I am already having issues with.,350.00,The customer had a concern with the chaise seat cushion sinking more than the others  also with the backrest cushions losing shape.  I disconnected the chaise and tipped it on its side.  I partially removed the dust cover to inspect.  The pocket spring cell  cushion and zig zag springs were intact and in good condition.  The seat cushion foam has compressed more than normal  as this is the most used seat.,I disconnected the first two zig zag springs and installed a sheet of high density foam as a booster.  Two new EK clips were installed to secure the zig zag springs back in place.  The dust cover was pulled back in between the foam ad zig zag springs to protect the foam.  The dust cover was stapled back to the base.  The chaise was set upright and connected to the lounge. The backrest cushions are filled with soft fill foam. After fluffing the cushions  they returned to their normal shape.  I explained this to the customer.  She understood and was happy with the cushion on the chaise.,2021-12-16 16:47:46,Finalised_technician,Foam,Manufacturer,The Leather Doctor Mackay.,THE LEATHER DOCTOR,Shannon,Lott,Angela Hyde,Victor Ip,2
Benowa,BE,South QLD,138135,2019-06-30,Tony,Santer,amsanter@gmail.com,0404255542,2021-11-29 12:56:05,BLACK - SAN MARCO - Leather Electric Recliner,4226,511280001,553942,Uploaded on behalf of customer. Leather is starting to deteriorate on the recliners. Customer is elderly and provided printed copies of their photos which I've scanned in. Have let them know we may require clearer photos to process claim.,90.00,single recliner in main living area of house house in is very neat and tidy and we could tell they look after their furniture only 2 older people live there that we could ascertain  Issue: backrest and headrest leather coating is peeling - male sits in the chair - he is on medication which can in some circumstances damage leather however not proven - Wife's chair looked like it was maintained and the other leather chairs in the house appeared maintained as well. - customer knows how to clean the leather and has been doing this with cleaner and conditioner however could not find where wife had put products to show us or it was all gone.  He said they had leather before and knew to take care of it.  Customer said he buys most furniture from Amart and is unhappy with the performance of the leather for the length of time they have had it and would like to discuss this further,-middle of backrest along the crease lines the top coat colour system is badly peeling -the under side of the middle headrest is also peeling along the crease lines - feels sticky to touch indicating contamination - clean test and yes there is some surface dirt - customer said he also put a towel over the chair on hot days as well - as the leather is black and the room is dark customer only noticed it a while ago - however in our opinion this would have been starting to peel over 6 months. - leather is slightly loose in backrest causing the creases maybe due to foam inside slightly softening causing  creases high point to rub off in our opinion it is a combination mostly customer caused with some manufacturing due to loose leather creases top coat rubbing off and age of the leather.,2021-12-16 13:48:55,Finalised_technician,Peeling,Manufacturer,Brownrigg Family Trust,THE LEATHER DOCTOR,Marty & Hayley,Brownrigg,Aaron Ross,Jessica Kyle,2
Morayfield,MF,South QLD,138313,2021-02-26,Rebecca,Miles,beckymiles@bigpond.com,0414392754,2021-12-01 13:13:29,CHARCOAL - SENTINAL - 3 Seater,4510,625790001,1031726,Bolt from the underframe foot raising mechanism has broken and come out causing the frame to tilt to one side and become uneven. No reason for this to occur except for manufacture fault.,170.00,RHF electric recliner of 3 seater suite sitting on a lean when reclined. Inspection has found mechanism rivet has broken off under general use. Mechanism likely faulty from manufacture.   Suite is in good condition.,Replaced mechanism. Customer satisfied with repair.,2021-12-16 09:33:34,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID,WILLIAMS,Jannatul Fardush,Victor Ip,2
Campbelltown,CM,NSW Metro,138462,2018-07-15,David,McCarthy,teldave7@bigpond.com,0403783985,2021-12-03 15:54:48,CHOCOLATE - SPARTACUS - Corner Lounge,2567,512030001,810150,This exact hinge has once before already been replaced by Amart  as it became bent through normal use.  Then I noticed a couple weeks back that the hinge had bent yet again and then yesterday i noticed the hinge had actually broken at the pivot point  rendering the lounge un-usable.,170.00,Mech broken,Replace mech,2021-12-16 15:47:07,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Campbelltown NSW,THE LEATHER DOCTOR,Geoff,Brown,Angela Hyde,Olwen Silversides,2
Campbellfield,CF,VIC,138523,2019-02-10,Jatinder pal,Singh,Jatindersingh_84@yahoo.co.in,0402262138,2021-12-05 09:23:36,BLACK - MICHELIN - Leather Corner Lounge,3756,533300001,608865,Hi Please find the attachment of pictures. The leather is peeling off from this couch.,102.00,The customer pointed out that the front seat borders on three seats were peeling. The corner seat and two recliners are effected.  The manufacture has used split hide which isn’t suitable for high wear areas. This is likely to occur on the other seats eventually. There is also a lifting section on the front of the RH armrest.  The faulty leather is a manufacturing fault,I’ve included a quote to replace the three peeling panels and repair the armrest however I would advise against going ahead as the other seats are likely to peel in future  also,2021-12-16 16:39:52,Finalised_technician,Peeling,Manufacturer,THE LEATHER DOCTOR MANNINGHAM,THE LEATHER DOCTOR,TYSON,MERCIECA ,Victor Ip,Tyler Dwyer,2
North Lakes,NS,South QLD,138605,2020-09-28,Venkata Naresh,Gullapalli,gullapallivn@gmail.com,0426534545,2021-12-06 11:53:09,BLACK - LIONEL - 3 Seater.,4053,658730001,274834,After purchasing the product in Oct 2020 we have been overseas for eight months. Even with so much less usage the springs/coils have lost the tension and we can feel the hard surface when seated. Have attached a snap of the sofa from below as well,90.00,The 3 seater sofa internal objects to all 3 seating areas  can be felt through the cushions . All cushions compress  when sitting on them offering very limited support. Cushions have compressed so much that the bottom out on top of the internal zigzag springs. Foam density used is far too soft with no support. Thickness of foam used is also undersized as it appears to be half the thickness of typical foams/cushions . Photo in report shows my hand showing where the  bottom of cushion stops from the top (approx 50mm thick) which is undersize.   This is a manufacturing design  fault  (cushions undersized and also low density).   Customer has only used couch for limited time as he and his family had flown back to India for family issues and only recently gotten back .   No signs of neglect  and look to be well kept.,Assessment and report only .   Design of couch is limiting repairs as it is designed to have approx 50mm thick cushions which is too thin for a major support cushion as the compression of cushions bottoms out too quickly allowing zigzag springs from underneath to push up into the foam cushions.   I do not recommend repairs  as i believe this will fail again  and this is due to the design of the item.  Cushions really need to be twice the thickness that they are to offer the sitter comfort and support.,2021-12-16 10:05:57,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR STAFFORD,THE LEATHER DOCTOR,REUBEN ,SYLVESTER,Andy-Grace Elenoa Nonu,Tyler Dwyer,2
Shepparton,SN,VIC,138620,2021-11-07,Nikita,Dickinson,njdickinson93@gmail.com,0447444807,2021-12-06 13:08:23,BLACK - OPTIMUS - 2 Seater Sofa,3631,625810001,450823,The headrest to the right side of the recliner does not move up and down when you press the button (the other side does),180.00,The LAF headrest stopped working on the sofa. I inspected underneath & noticed the lead had become unplugged. It's possible the customer did not clamp the lead once he connected the leads together & when the recliner went out it has disconnected the leads.,I reconnected the leads & clamped them so they won't disconnect in the future.   ID label: 075-3271232,2021-12-16 10:07:27,Finalised_technician,Cables/Leads (Electric),Customer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,Angela Hyde,Victor Ip,2
Warana,WA,South QLD,138634,2021-12-03,Kelli,Couper,knacouper@gmail.com,0488176930,2021-12-06 14:41:16,GREY - KIPTON - Recliner,4565,694630001,497109,Fabric damage on right hand side of the back of chair and fabric around button detached. This was found on the chair when unpacking the item  when taken out of the original packaging.,130.00,One single recliner has two issues noted by customer and one noticed by me. 1 lhf headrest panel has pulled(cut threads in the fabric consistent with something sharp scratching across it. 2 lhf inside armrest fabric has pulled out from under the button and is considerably frayed. 3 rhf armrest is poorly upholstered as the top onside seam is very crooked and the lining foam is bunched and lumpy under the cover. Likely cause for issue 1 is transport or storage. Likely cause for issues 2&3 is manufacturer. As all three issues will require new covers I would consider repair unviable. Recommend replacement,Report and quote to replace affected panels of fabric supplied.,2021-12-16 14:29:03,Discount to Keep,Cut/Tear,Transport,THE LEATHER DOCTOR NOOSA.,THE LEATHER DOCTOR,NEV,HENDERSON,Angela Hyde,Alex Broe,2
Bundaberg,BG,South QLD,138712,2021-09-06,Cameron,McTaggart,Grett.g31@hotmail.com,0417446570,2021-12-07 13:48:39,LIGHT GREY - MORRISON - Corner Chaise,4650,690150001,576993,Stitching is comming apart in two places on the lounge,190.00,A few areas of stitching were coming undone.,We handstitched these back by recreating the loop stitch thread. Customer had no further issues with lounge.  Repair complete,2021-12-16 16:45:37,Finalised_technician,Stitching,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,Alex Broe,Alicia Lahey,2
Nunawading,NW,VIC,138820,2018-08-30,Josephine,Cianchi,romabix1@bigpond.com,,2021-12-08 17:52:56,BEIGE - SAN MARCO - 3 Seater Sofa,3134,511290005,300002,Apart from the Lounge there is also the Chair that needs attention. Overall there are a number of small damages on both items. If you wish I can send you more photos.,90.00,Small nicks and scratches over 3 seater and single recliner  total of 13.  The lounge is in excellent condition and has been well looked after.,This is damaged and wear and tear caused by the customer  it is not a manufacturing fault and should of been claimed through SmartCare as advised to the customer.,2021-12-16 09:47:54,Finalised_technician,Cut/Tear,Customer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Victor Ip,Amanda Limbrick,2
Casula,CL,NSW Metro,139151,2021-05-14,bilal,Alsaedi,bilalalsadi37@gmail.com,0416656062,2021-12-13 21:13:03,GREY - BIANCO - Accent Chair,2164,669170001,108704,I want to withdraw the product because the sponge is not good at sitting,0.00,,,2021-12-16 09:53:51,Finalised_no_technician,,,,,,,Andy-Grace Elenoa Nonu,,3
Melrose Park,MP,SA,139160,2019-07-20,Subash,Narayanan,subash12@gmail.com,0451506980,2021-12-14 10:04:57,BLACK - BISBEE - 7 Piece Dining Suite with Zuma Dining Chairs,5065,670570001,974871,Chair seat itself is sagging in when we sit on it.,0.00,,,2021-12-16 11:28:45,Hardgoods,,,,,,,Andy-Grace Elenoa Nonu,,3
Shepparton,SN,VIC,139167,2018-12-14,Fiore,Cari,calmoseptine@bigpond.com,0407312591,2021-12-14 10:58:16,DARK GREY - SPARTACUS - Recliner,3630,512000004,4288689,Chair is Lopsided on the right hand side .left side in photos. This happened shortly after chair was purchased but we only became aware last week that we could make a claim for repair . Thank You Kind Regards Fiore Cari,0.00,,,2021-12-16 11:43:59,Changeover,,,,,,,Andy-Grace Elenoa Nonu,,3
Springvale,SV,VIC,139237,2020-12-08,Benjamin,Pecora-Burne,benjaminpecoraburne@gmail.com,0450109309,2021-12-15 10:39:27,TAUPE - SHADE MASTER MK2 - Imperial Cantilever Umbrella,3192,724900002,1297591,The side of the unit has cracked and the umbrella will no longer stay up.,0.00,,,2021-12-16 16:22:40,Hardgoods,,,,,,,Jannatul Fardush,,3
Cairns,CN,North QLD,139250,2017-07-05,Kellie,Smith,Kellie.marie@bigpond.com,0425774529,2021-12-15 11:46:12,COFFEE - RUMPUS - Corner Lounge with LHF Chaise,4879,417080002,377109,Stains on couch and ottoman caused by spills of food and beverages that cannot be removed with a spot cleaner,0.00,,,2021-12-16 16:12:01,Non Manufacturing,,,,,,,Andy-Grace Elenoa Nonu,,3
Townsville,TV,North QLD,139252,2021-01-08,Camille,Neasbey,camilleneasbey@bigpond.com,0408777057,2021-12-15 12:07:32,NATURAL - AMARILLO - Outdoor Bar Stool,4818,691850001,411396,I have returned 2 chairs previous with same fault. Please see Super Amart records. This is my 3 rd chair out of the 5. I would like to know if I get this chair replaced is it a better quality or a different batch? Should I get the rest of the chairs replaced? Will this fault keep happening? I have been rotating the chairs with the family members on the house to prevent them from breaking. Please help,0.00,,,2021-12-16 16:06:46,Hardgoods,,,,,,,Angela Hyde,,3
Glendale,WY,NSW Metro,139261,2021-10-22,Kathryn,Battley,c3164793@uon.edu.au,0402789026,2021-12-15 13:25:50,CHARCOAL - BOHDI - Outdoor Sunlounge,2281,686330001,839949,The bottom seat has come away from the side.  It hasn’t ripped but the connector has come out.,0.00,,,2021-12-16 16:37:11,Hardgoods,,,,,,,Angela Hyde,,3
