STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Caringbah,CR,NSW Metro,60551,2019-03-24,Boris,Prodanov,boris.prodanov@team.telstra.com,0401418272,2019-07-01 11:09:27,LIGHT GREY - KELLER - 2 Seater,2216,603560001,51479,the both couches are sagging. I only sit on the 2-seater couch from 8-10pm weeknights due to working and going out on the weekend and the 3-seater is only during the day and no day time use time .,0.00,,,2019-09-29 12:44:40,Changeover,,,,,,,Ann D'Ambrosio,,3
Mackay,MK,North QLD,64059,2019-07-28,Sally,Edge,sallyedge97@gmail.com,0415890822,2019-08-12 20:45:41,CHARCOAL - ALFRED - Fabric Recliner,4740,584770001,375882,The recliner doesn't come out properly or go back .the mechanism isn't working properly.,140.00,This customer organizes for her daughter to be home for our scheduled visit  but she was called away to work. The customer contacted us early in the morning to give her a call before our appointment and she would meet us at the allotted time. We phoned at 11:40  with a follow up text with no reply. We waited at the the home between 11:45 to 12:05 then rung the customer to find she was on the other side of town and would take an hour to meet us.  We told her we need to reschedule...we had a day of repairs booked,SHOW - Rescheduling for next MK run Part is on BACKORDER 19.09.19 Return visit   Based on the job description we arrived at the customers house to replace a mechanism. Upon inspection we found that the recliner had a broken internal frame  this was the cause of the mechanism not being able to open. Because of this  we rung the Amart call centre with a quote of $240 + gst to repair the frame.   The call centre did not approve the repair  and said they will give the customer a different option.,2019-09-29 13:02:47,Finalised_technician,Frame,Manufacturer,THE LEATHER DOCTOR CENTRAL QLD,THE LEATHER DOCTOR,JON,MINARDS ,Catherine Sal,Rose Tandy,2
Toowoomba,TW,South QLD,66772,2019-06-28,Nadine,Kamel,nadinekamel@optusnet.com.au,0459371885,2019-09-18 11:04:11,RUSTIC - SETTLER - 1500 Square Dining Table,4350,550080001,390846,One of the legs of the table has developed two thin cracks. One runs from the top of the leg and is about 18cm long. The other is on the same surface of the leg but starts about 18cm from the bottom of the leg and goes  to the bottom of the leg. I do not know what could have caused it.,0.00,,,2019-09-29 11:06:50,Changeover,,,,,,,Mahnaz Reza,,3
Rutherford,RD,NSW Metro,66978,2018-03-26,Linda,Norris,msdizzy@bigpond.com,0414981202,2019-09-21 13:39:41,BLACK - CONRAD - Corner Lounge with Chaise,2320,499710002,805841,Stitching coming undone on seems,0.00,,,2019-09-29 10:47:19,Reselect,,,,,,,Richelle Suna,,3
Townsville,TV,North QLD,66987,2018-03-11,Melissa,Thistleton,meanthis@outlook.com,0401902345,2019-09-21 16:45:37,SILVER - SHAE - Rug,4818,611580002,352551,Rug is falling apart. strings have been falling out of the carpet since the first week of getting the rug and has progressively been getting worse and worse over time.  the carpet is cleaned regularly with a vacuum cleaner and no chemical products.  i believe the issue has been caused by a fault or lack of consideration in the manufacture process. The individual strings are not securely adhered or stitched into the rug.  the attached images show a small number of the loose strings and show the overall condition of the rug.,0.00,,,2019-09-29 15:36:28,Discount to Keep,,,,,,,Ann D'Ambrosio,,3
Wagga Wagga,WG,NSW,67037,2019-07-06,Megan,Behler,Meg.behler@hotmail.com,0400032838,2019-09-22 15:54:58,CHARCOAL - SPARTACUS - Corner Lounge,2594,512030002,65212,Non reclining seat not aligned with the other seat & centre of lounge- backrest section seems a bit loose,130.00,,,2019-09-29 11:42:11,Changeover,,,,,,,Richelle Suna,,3
