STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
Pakenham,PK,VIC,81538,2020-02-29,Kelly,Wilson,Kelly.wilson76@live.com,0400605527,2020-03-26 10:21:04,DARK GREY - PRESCOTT - Recliner,3810,649490001,831924,The chair is leaning to one Side. The frame underneath is slightly bent . When sitting on the chair is leaned to to the right on the back end of the frame. It also rocks instead of sitting firm. We have looked at the chair and feel the frame is out of whack causing these issues,0.00,,,2020-07-14 09:07:58,Finalised_no_technician,,,,,,,Jodie Weir,,3
Capalaba,CA,South QLD,82247,2017-12-21,Liziya,Bosco,liziyabosco@ymail.com,0402109217,2020-04-05 14:32:21,JET - MAGNUS - Corner Lounge,4110,531060001,415120,The power cable for the recliner does not work. I believe the connector and the cable needs to be replaced.,0.00,,,2020-07-14 09:40:40,Finalised_no_technician,,,,,,,Jodie Weir,,3
Fyshwick,FK,ACT,82830,2020-03-26,Jannine,Pike,jg_jellybean@hotmail.com,0418964255,2020-04-14 14:44:01,DARK GREY - PALLADINO - Modular Corner Wedge,2903,628280001,51129,The lounge has only been used for a week. Both corner modular seat cushions are saggy with one being very lumpy. I would expect this with a well used lounge at least 5 years old (even then i wouldn't be happy) but not a one week old lounge. These 2 are probably the most sat in  but still not good enough for a new lounge.,0.00,,,2020-07-14 13:51:56,Changeover,,,,,,,Kaitlin Evans,,3
Glendale,WY,NSW Metro,83558,2019-07-12,Grant,Elsley,grantelsley@bigpond.com,0421497156,2020-04-22 14:45:23,BEIGE - THEODORE - Recliner,2305,577520002,735066,Split/Cracking on front of recliner  it feels soft around the crackin area & looks like further creasing,0.00,,,2020-07-14 14:01:28,Reselect,,,,,,,Jodie Weir,,3
Springvale,SV,VIC,84067,2019-06-04,Chris,Welsh,Chris_welsh5@hotmail.com,0450505164,2020-04-28 14:40:07,CHARCOAL - CHASER - 3 Seater Sofa,3350,510670002,124128,Recliner hinges are scraping and coming away from the couch. Couch is not holding together,290.00,Both mechs. have worn and dropped and are fouling the base,replaced both mechs cross members needed reducing in length due to slight model incompatibility,2020-07-14 09:42:59,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR BALLARAT,THE LEATHER DOCTOR,LARRY,KELLY,AMY BLATCH,Catherine Sal,2
Casula,CL,NSW Metro,85642,2020-02-10,Jamile,Andou,mzjay1@hotmail.com,0405480480,2020-05-14 12:58:34,DARK GREY - ORWELL - 2 Seater,2177,649290001,829305,Just noticed it as I was spraying the freshener on the lounge it’s very small thread hanging like my corner lounge but the corner lounge was noticeable on delivery Hardly anyone sits on this lounge! As it’s just me and my girl living in the house,0.00,,,2020-07-14 15:35:57,Discount to Keep,,,,,,,Kaitlin Evans,,3
Gepps Cross,GC,SA,86429,2018-07-01,Samuel,Radbone,samradbone@gmail.com,0401487433,2020-05-22 10:14:38,ELEPHANT - ORACLE - Corner Lounge with Chaise,5153,507230001,1040012,Base stitching has come out and keeps getting worse. Arm rest support broken and has depression where arm sits. Cushions have lost their shape.,0.00,,,2020-07-14 15:55:57,Reselect,,,,,,,Kaitlin Evans,,3
Shepparton,SN,VIC,86973,2017-07-15,Michelle,Hack,mdav69@hotmail.com,1467358892,2020-05-28 09:28:39,CHARCOAL - SPARTACUS - 3 Seater Sofa,2714,512010001,418266,As you can see the couch has dropped and also the padding (which was looked at and refilled by a third party that your company sent out) needs refilling again also I cant take a photo of it is that when sitting in the left hand side seat you can feel the wood beam in your back..Overall not happy with this product as I see it will be a continual problem.,190.00,Issue 1: The seat foam has collapsed on the LAF seat on the 3S sofa. This is due to the poor quality foam used. The foam across the front of the seat cushion has easily flattened from regular use.  Issue 2: The backrest sections are squeaking very loud when sitting on both seats on the 3S sofa. It appears the connector brackets have become loose which is causing the noise.  Issue 3: The customer can feel the timber rail on the LAF backrest cushion on the 3S sofa. This is due to the backrest filling flattening from regular use.  Issue 4: The two backrest sections on the 3S sofa have started to lean across to the armrests which has caused a gap to appear between the cushions. I'm not sure what has caused this. It's most likely the timber frame in the seat base has let go somewhere.   Issue 5: The seat foam has collapsed on the single recliner chair. This is due to the poor quality foam used. The foam across the front of the seat cushion has easily flattened from regular use.,Issue 1: I would need to replace the foam on the seat cushion. Issue 2: I would need to apply Loctite to the bolts to stop them from loosening.  Issue 3: I would need to glue foam to the timber rail to help soften the frame. This timber rail could still be noticeable though as I can't add too much foam or it will put pressure on the stitching  etc. Issue 4: I am not 100% sure how to repair this issue as there is no obvious damage showing. I would have to remove the mechanisms & fabric to strengthen the frame internally.  Issue 5: I would need to replace the foam on the seat cushion.  ID label: 201700105,2020-07-14 10:59:17,Finalised_technician,Foam,Manufacturer,THE LEATHER DOCTOR ALBURY WADONGA,THE LEATHER DOCTOR,MICHAEL,CORKETT,AMY BLATCH,Richelle Suna,2
Bundaberg,BG,South QLD,86979,2019-07-07,Brooke,Stubbs,Thatwraplady@hotmail.com,0431247826,2020-05-28 10:20:26,DARK GREY - SPARTACUS - Corner Lounge,4655,512030004,555321,3rd time this one recliner has needed photographing.  Impossible to photograph this time as it made a loud crunching sound and the springs popped and are dislodged under the fabric.  You can feel the springs in the chair sticking out.,640.00,Both the recliners on the 2.5 seater have issues with the front edge of block foam  customer mentioned can feel the springs poking in back of leg. Repairs required: 2x int2  replace block foam,Quote accepted so we returned to complete repairs. Customer then brought up another issue -  the mechanism on the LHF side of this unit is now on a lean. He mentioned at the start of these issues that he was offered a replacement  however he said he wanted the lounge repaired  but since we have been back around 4-5 times now  he is quite short on patience and wanted to take up the offer he was presented back then. We will adjust quote for required repairs . Returned and customer once again brought up another issue. LHF side of console unit similar foam issue on front sides of 2.5 seater  can feel springs poking up. Returned for repairs: replaced the front block foam on 3x recliners in the suite  and replaced the mechanism on the LHF side of the 2.5 seater unit. As of our visit  all issues are resolved.,2020-07-14 11:03:51,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Richelle Suna,2
Capalaba,CA,South QLD,87045,2017-11-04,Sharna,Campbell,sharna.campbell84@gmail.com,0439878316,2020-05-28 19:06:42,BLACK - SAN MARCO - Leather Electric Recliner,4415,511280001,412396,3 seater lounge has leather peeling under the arm rest and one recliner near the arm rest. Not sure what would have caused this?,340.00,Customer complaining of paint peeling to single seat recliner (large area) and below armrest of LHF 3 seat recliner,Carried out clean test on lounge   was slightly grubby  All armrests had peeling to an extent but were also very sticky at leather to leather contact points (where the peel was) and had to be prised apart to examine. Asked customer what the lounge has been cleaned with and she indicated that she has been using baby wipes which is not recommended A lot of food remnants and dirt was found under the armrests from young children spilling food/drinks etc. The large area of peel on the single seat recliner showed a wider 'milky' patch which could have been an indication of leather failure however this cleaned off easily with leather cleaner indicating that the issue was caused due to some sort of foreign material which contaminated the topcoat resulting in the failure seen. Tape test in surrounding area to peel showed no issue  Indicated to customer that I could not fault the leather and the cause was down to lack of maintenance which she accepted and understood,2020-07-14 12:10:28,Finalised_technician,Topcoat,Customer,THE LEATHER DOCTOR TOOWOOMBA,THE LEATHER DOCTOR,Karl,Tucker,AMY BLATCH,Richelle Suna,2
Caringbah,CR,NSW Metro,87086,2017-12-05,Emma,Whiting,emma.whiting@outlook.com,0435217032,2020-05-29 11:10:21,LIGHT GREY - EASY-LIFT - Recliner,2025,550350001,33756,Electric lift function has stopped. Betty says the chair made a shudder and noise and then stopped.,260.00,Product Details: 550350001 LIGHT GREY - EASY-LIFT - Recliner Time since purchase: 2 years  5 months  4 weeks Name on order: Emma Whiting Purchase date: 05/12/2017 Store Name: New South Wales - Caringbah Sales order: 418-33756 Download file Issue description Electric lift function has stopped. Betty says the chair made a shudder and noise and then stopped. CF - CALLOUT FEE - Callout Fee is charged once on each visit. (Pick up  Delivery) $70.00 1 $70.00 E1 - ELECTRICS - Motors $60.00 1 $60.00 E2 - ELECTRICS - electric power plug in $30.00 1 $30.00 M2 - MOTION - Recliner Mech  Electric Recliner Mech  Sofa Bed Mech $80.00 1 $80.00 QUOTE/REPORT - Report if required $20.00 1 $20.00 Accepted Quote Total: $260.00,On inspection  the customer the recliner stoped working suddenly.  Further inspection  the motor was free spinning and reminded the same issue with different control button. It's a faulty motor (model XOX DTZ 02-24 12-30/600).  Report only.  If repairs are approved  service cost of $130 2nd CF $70 M2 Moto $60 Grand total $220  ** Following up previous report and replaced motor to the satisfaction of the customer.  Job done. Grand total $220,2020-07-14 12:36:02,Finalised_technician,Motor,Manufacturer,Lounge Repair Guys - Liverpool,THE LOUNGE REPAIR GUYS,John,Cheng,AMY BLATCH,Naomi Hughes,2
Springvale,SV,VIC,87118,2017-07-09,Ebony,Powell,elw_4@hotmail.com,0408032109,2020-05-29 15:00:38,LIGHT GREY - SPARTACUS - 3 Seater Sofa,3912,512010003,99299,The couch has been repaired before as one sided foam sunk just from being sat on. So one side was repaired and now it’s uneven. There is also a big gap in the middle. Big enough to fit my arm down. The foam under the knee also goes down on an angle. My brother and his wife have the same couch and there’s doesn’t do that and doesn’t have the gap. The whole thing looks wonky. The couch is used evenly too.,90.00,Issue 1: 2 seater recliners both seat cushions pocket springs collapsed and surrounding solid  foams sides and fronts also collapsing x2 causing seat cushions be lumpy and out of shape   uncomfortable to sit on  and large gap forming in between seat cushions due to solid side foams collapsing. Can feel pocket springs underneath fabric when sitting . Please note pocket springs on LHF recliner have been replaced once before over 2 years ago. Both seat cushions need full high density foams and Dacron to correct these issues. Issue 2: RHF backrest making loud creaking noise when sitting against  feels like frame is loose in middle back area. Needs int 1 frame repairs.  2 seater sofa was in very good condition.,Issue 1: needs major offsite repairs  complete new high density fixed foam inserts replacement x2 plus materials high density foams and Dacron. Issue 2: needs medium frame repairs to backrest.,2020-07-14 12:43:02,Finalised_technician,Pocket Springs,Manufacturer,THE DOCTOR FRANKSTON,THE LEATHER DOCTOR,Aaron,Davola,AMY BLATCH,Kaitlin Evans,2
Coffs Harbour,CH,NSW,87165,2016-01-16,Sharyn,Campbell,sharyncampbell@hotmail.com,0409035835,2020-05-30 09:37:59,COFFEE - BILLIE - Fabric Recliner,2450,531090002,213405,Bolts are falling out  dust cover is coming off  foam is moving as if there is a ring in the couch   more photos in Retail,90.00,on both single recliners  the armrest foam has collapsed due to the frame work underneath has collapsed. The main seat foam/pocket springs are compromised. The mechanism on one is also compressed.,callout and report ONLY.,2020-07-14 12:58:08,Discount to Keep,Frame,Manufacturer,DG Start PTY LTD,THE LEATHER DOCTOR,Charles,Ginty,AMY BLATCH,Michaela Nicholson,2
Tweed Heads,TH,NSW,87171,2017-08-17,Nicole,Stott,nicole19586@hotmail.com,0422055243,2020-05-30 10:43:18,MIDNIGHT - MARTIN - Corner Lounge with Chaise,2485,531100001,238339,Major structual issue where the wood in the back has collapsed.  Also a leg has come off and wont be screwed back in. Also a lump on the chaise has formed in the material.,530.00,Issue 1 - Back rest adjacent to chaise section  timber cross rail at the base has broken due to a timber knot weakening the timber. Issue 2 - Chaise section has a lump in the rear section of the seat. This is due to the soft top layer bunching due to insufficient contact glue being applied during manufacturing.,Issue 1 - A new timber cross rail has been fitted  knot free. Issue 2 - Upholstery to the rear of the chaise had to be removed and also the arm rest section  to access the seat topper section. A new seat topper was then fitted and sufficiently glued in position.,2020-07-14 14:37:24,Finalised_technician,Timber Knot,Manufacturer,THE LEATHER DOCTOR GOLD COAST SOUTH & NORTHERN NSW,THE LEATHER DOCTOR,Jason,Giillians,AMY BLATCH,Kaitlin Evans,2
Virginia,VI,South QLD,87200,2015-04-15,Deirdre,Ross,deirdreross1@hotmail.com,0433427342,2020-05-30 16:17:08,CHARCOAL - SPARTACUS - Corner Lounge,4014,512030002,420507,The spring has gone on the recliner  I have been waiting for the Virginia to access my details.,320.00,Footrest hard to close and leaning to one side on 2x  recliners of 6STR suite. Mechanism arms bent. Possible causes are customer has tried closing footrest when backrest is in recline position and or not closing the footrest evenly in the middle of the board. 2x mechanisms need to be replaced to rectify the issue.,Replaced 2x mechanism on 2x recliners . Customer Satisfied with repairs.,2020-07-14 14:47:26,Finalised_technician,Mechanism,Manufacturer,THE LEATHER DOCTOR VIRGINIA,THE LEATHER DOCTOR,LUIZ,BRANCO,AMY BLATCH,Naomi Hughes,2
Bundaberg,BG,South QLD,87241,2017-10-26,Vanessa,Dark,russandvan48@gmail.com,0412556891,2020-05-31 13:07:20,GREY - JAXON - 3 Seater Sofa,4670,563770001,516177,Sunken on the two end seats on the 3 seat couch. not sure why it has only been sat on.,310.00,Both end seats on three seater were excessively compressed and had lost majority of their support.,We gained access and added high density foam to both sides. When cust tested they found it much more comfortable.  Repairs complete,2020-07-14 14:49:38,Finalised_technician,Foam,Manufacturer,Leather Doctor Bundaberg,THE LEATHER DOCTOR,Corey,Minards,AMY BLATCH,Naomi Hughes,2
Springwood,SW,South QLD,87312,2019-06-22,Rhonda,Lio-Willie,rliowillie@bigpond.com,0423226815,2020-06-01 11:10:15,CHARCOAL - SPARTACUS - 3 Seater Sofa,4165,512010001,234778,The middle section of the 3 seater lounge has a wide and deep gap  Also the single chairs item code 51200 x 3 now makes a loud squeaky sound when you extend the chairs out fully. Otherwise these are very comfortable chairs.,90.00,the foam on the twin recliners has gone soft where they meet in the middle plus both recliner backs the frames are squeeking when you push back to recline.,will quote .,2020-07-14 14:54:40,Finalised_technician,Foam,Manufacturer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,AMY BLATCH,Naomi Hughes,2
Townsville,TV,North QLD,87347,2019-02-28,Lena,Cole,lena.cole@outlook.com,0474189297,2020-06-01 14:16:05,LIGHT GREY - SPARTACUS - Corner Lounge,4812,512030003,372051,springs can be felt in all 3 recliners now as per photo. 2 of the recliners legs are bent/buckled as per photo and no longer recline smoothly as it should.  When sitting on the chairs there feels to be no firmness and support whatsoever. Rips underneath the fabric unsure where exactly it is photo provided.,90.00,Spartacus Corner Lounge  Lounge suite with multiple issues - upholstery in good condition.  Purchase date: 28.02.19   3STR LHF Recliner:  1. Mech arm bent cause footrest to slope to one side.  2. Front armrest frame catching on floor rail tearing upholstery.  3. Front seat border foam compressed and shifted.  4. Mech shrouds cutting into rear corners of springcells hooking onto springs.  5. Legroll lining tearing and exposing foam.  6. KD brackets loose. Tightening needed.   3STR RHF Recliner:   7. Mech arm bent cause footrest to slope to one side.  8. Front armrest frame catching on floor rail tearing upholstery.  9. Front seat border foam compressed and shifted.  10. Mech shrouds cutting into rear corners of springcells hooking onto springs.  11. KD brackets loose. Tightening needed.  12. Footrest not opening. Actuator jammed.   2STR with Console:  13. Front seat border foam compressed and shifted.  14. Legroll foam shifting and rolling inside pockets.    CF + R/Q = 90,Repair Quote:  CF + M2(x2) + INT2(x3) + LR1(x2) + M1 + INT3(x5) = 960,2020-07-14 15:10:46,Finalised_technician,Mechanism,Manufacturer,The Leather Doctor Townsville,THE LEATHER DOCTOR,JASON,REED,AMY BLATCH,Naomi Hughes,2
Fyshwick,FK,ACT,87359,2019-11-15,Maxine,Owens,maxii_owens1994@hotmail.com,0457178337,2020-06-01 15:29:14,DARK GREY - HOLLOWAY - Corner Lounge,2913,658160001,45380,On one side of the lounge (2 seater part)  my partner (only 86kg) sat down and it made a crack/bang like something inside/underneath broke and now if you sit on it it sinks in quite far. On the other side (2 seater part) When you sit down or get up it creeks.   Our dog sits with us  but is only 3.5kg. I can't say as to what I believe caused the issue as both issues occurred with simply just sitting down.,90.00,With the three seater  the seat dips in a bit.,With the design underneath  with the foam being quite large in tends to compress easier  I consider this a design issue. A booster foam underneath would resolve this.,2020-07-14 15:15:20,Finalised_technician,Foam,Design,LDACT,THE LEATHER DOCTOR,Rod,de Andrad,AMY BLATCH,Naomi Hughes,2
Munno Para,MA,SA,88445,2018-08-09,Kelly,Silvy,my6beautys@hotmail.com,0415731410,2020-06-12 07:21:07,GREY - JAXON - Corner Lounge with Chaise,5112,564160001,816202,The stitching is coming apart at seam the back rest stitching has come apart ..2 seats are sagging..and the black beading arpund edges are cracking .for the price of lounge is very poor quaility. have not attached photos as it won't let me submit claim but can forward them ...,90.00,There are many major issues with the material on this lounge. Tears on the chaise  centre seat LHF seat on 2s section and corner piece. These are all off site repairs. Fly material that holds the seams down  in the backrests broken on 3 backrests  these need to be striped and macho e sewn back together. All off site repairs. The vinyl on the piping on many seats is cracki g  not repairable. Vinyl on the centre console cracked. There is to much damage on this lounge to be repaired.,Inspection and report only.,2020-07-14 11:13:58,Reselect,Lining,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Catherine Sal,Richelle Suna,2
Nunawading,NW,VIC,88903,2019-06-26,Stacie,Long,stacielong86@gmail.com,0439508116,2020-06-16 14:33:54,DARK GREY - SPARTACUS - Corner Lounge,3797,512030004,315004,Under recliner stitching has come away from foot rest and a spring is poking through bottom of recliner,138.00,LHF end recliner 1. Bent mechanism. 2. Pocket springs being pulled out by mechanism. 3. Torn legroll fabric. LHF recliner on 3 seater 1. LHF legroll fabric is torn. Lounge is in very good condition.,All common faults with this lounge  legroll fabric cannot be easily sewn or would be viable.,2020-07-14 11:03:44,Finalised_technician,Cut/Tear,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,Ann D'Ambrosio,Richelle Suna,2
Osborne Park,OP,WA,90017,2013-08-10,Elan,Sheinerman,elanshein@hotmail.com,0450501846,2020-06-28 16:27:54,MOCHA - REVOLUTION - Corner Suite,6060,480640002,146144,Most of the base sections/ seated area seem to have lost their spring and comfort. The left hand section with the arm rest also feels as though you sink into the base and therefore not comfortable to sit in. The opposite section with the chaise is the same but also has lost its comfort along the length area and so feels like you sitting on a board? No cushioning. I have no idea what has caused this other than the internals have lost their integrity and quality of comfort?,90.00,The customer pointed out the seats are sagging 5 seats and chaise  The lhf seat and chaise are the worst . The foam has compressed significantly in two seats and one sinks in past  the kick boards top height. Although it is a soft siting design it has not held  up well.  The  sofa is clean and well maintained. And frame in good condition.  The only repair option is to replace all the seat cushions with HD foam . These are large cushions and will use quite an amount of foam,Report,2020-07-14 12:23:19,Discount to Keep,Foam,Manufacturer,Leather Doctor Welshpool,THE LEATHER DOCTOR,Nick ,Marangelis ,Kaitlin Evans,Richelle Suna,2
