STORE_NAME,STORE_CODE,STORE_REGION,JOB_ID,PURCHASE_DATE,FIRST_NAME,SURNAME,EMAIL,MOBILE,DATE_TIME_CREATED,ITEM_DESCRIPTION,CUSTOMER_POSTCODE,ITEM_CODE,SAM_ORDER_NUMBER,CUSTOMER_DESCRIPTION,TOTAL_COST,DAMAGE_NOTES,WORK_COMPLETE_NOTES,DATE_TIME_COMPLETED,CLOSED_STATUS,DAMAGE_DESCRIPTION,DAMAGE_CAUSE,TECH_COMPANY_NAME,TECH_COMPANY_MASTER,TECH_FIRST_NAME,TECH_LAST_NAME,CSC_CONSULTANT_CLOSED,CSC_CONSULTANT_ASSIGNED_TECH,CUSTOMER_TYPE
MacGregor,MG,South QLD,33456,2018-01-04,CRAIG,Ogilvy,rockstar18169@gmail.com,0405299457,2018-06-12 16:16:57,Zenn recliner,4305,56444,329003,The recliner's foot rest won't full close or extend and made grinding and groaning noises.,90.00,Area of concern/ damage	Single recliner motor Possible cause of damage	 Manufacturing  Condition of lounge	 Good Tannery issue/Customer or Delivery damage/Manufacturing fault	 Manufacturing,On inspection customer showed me that the single seat recliner is stuck open   on further inspection I have checked the mechanism for correct functionality and it moves correctly without any issues and I have found that the motor has failed . To fix this issue I will need Amart to supply a new motor .,2018-09-18 13:22:09,Discount to Keep,Motor,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Agalelei Faaumu,2
Hoppers Crossing,HG,VIC,35578,2017-09-21,Lisa,Smith,lisai_clayton@hotmail.com,0424912737,2018-07-14 14:41:21,Grey 6 seater couch,3030,51203,69277,The right recliner sags to the right side. You can really tell when you sit on it. I don't know what caused it or how long it has been like this for.,170.00,The rec mech has twisted at the leg rest end on the RHF seat of 2S couch  difficulty in closing and leaning footrest as a result PO NUMBER 20170821  SDY 201/00671,I have replaced the failed mech with parts supplied  issue resolved  cm happy Job complete,2018-09-18 10:25:59,Finalised_technician,Mechanism,Manufacturer,Dotton / Leather Doctor,THE LEATHER DOCTOR,Tony,pompallier,AMY BLATCH,Michelle Marshall,2
West Gosford,WD,NSW Metro,35832,2018-04-03,Audrey,Richards,audrey_richards@hotmail.com,0413375146,2018-07-17 17:20:10,Chaser,2251,51067,668095,two of my chairs one of them has damage on the back of it and the other one where the foot rest has come away at the seams which is really quite bad. I just can’t believe the chairs came apart after just 1 week.,0.00,,,2018-09-18 10:35:04,Changeover,,,,,,,Layna Wilson,,3
Gepps Cross,GC,SA,36113,2016-05-28,Jodie,Paynter,jpaynter7@iprimus.com.au,,2018-07-22 11:06:49,$3 499.00 MICHELIN Corner Lounge.,5126,53330,984308,Stitching on one of the seams has come apart on the foot rest of the recliner and stitching on the seam of the cushion has come apart on the front left corner ,330.00,Stitching has come apart on 2 sections of the lounge. On the centre piece on the side of the seat and on the RHF recliner on the leg roll. Tried to call on site as but no answer so left a message. I would like to change the quote from s2 to LR1 (multi stitch). Also the customer mentioned about the RHF recliner being softer than the other seats - It didn't feel to bad to me and looks like there is no manufacturing faults  and that the seat foot rest sits lower than the rest of the lounge and makes noise when moving. I found the spring in the footrest was making a lot of noise so just lubricated this and it was fine.  I tried adjusting the footrest but this didn't make any real difference to how it sat. Not to sure what else to do apart from change the mech on this to see if it will help.  I will add it to the quote and order parts if approved and try to repair it. Could CC please call the customer to inform them of what will be happening. Thanks.,Repaired stitching in 2 areas. Lubricated mech and adjusted footrest. UPDATE  17/9/18 returned to customers house to replace the mech with new item.  This fixed the issue with the footrest.,2018-09-18 10:49:39,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Kaitlin Evans,kim Blair,2
Joondalup,JP,WA,36131,2015-10-28,Steven,Fullerton,s_perth_11@hotmail.com,0478091853,2018-07-22 13:56:15,SPARTACUS Recliner,6036,51200,853059,The metal underneath both of recliners are bent and this is causing the recliners not to fold up at all  every time it gets worse and is very hard to fold up  a lot of force has to be applied to close the recliners. The recliners also have this creaking unpleasant noise which could be the wood structure not sure but does feel like something in one the recliners has snapped or is broken.,250.00,Recliner Mechs on both recliners bent.  Recliner cannot open or close properly Both recliner mechs are bend LHF recliner calf rest connecting plank broken,Recliner mechs on both single recliners replaced Calfrest connector plank replaced on LHf recliner,2018-09-18 13:16:49,Finalised_technician,Mechanism,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Kaitlin Evans,kim Blair,2
Glendale,WY,NSW Metro,36461,2016-10-09,jarrad,mclean,jarrad2@live.co.uk,0491041213,2018-07-27 00:15:59,ashleigh electric recliner,2326,53461,743726,the power box for one of the lounges has lost power and doesnt work and the recliner seems bent it rocks and is off balance,230.00,Issue1# The recliner tilts on a dangerous angle when reclined. This is due to a bent mechanism.,Issue1# replaced mechanism  aligned and tested- customer happy with the outcome.,2018-09-18 09:07:07,Finalised_technician,Mechanism,Customer,The Leather Doctor Lake Macquarie,THE LEATHER DOCTOR,Glen,Nolan,Alicia Lahey,Agalelei Faaumu,2
Oxley,OX,South QLD,36968,2012-12-30,Renee,Morrall,reneemorrall@gmail.com,0422694108,2018-08-04 14:04:11,Excellence Corner Lounge Suite with right hand fasing chaise,4300,42166,309770,Right hand chaise won't recline. Gas strut was replaced within 1 month of purchase  never reclined and still doesn't. Recliner chair won't recline whilst sitting on it  you have to recline it before sitting. Stitching coming undone.,240.00,Repaired stitching and fitted new strut. Need to remove mechanism and cut 10mm off the recliner arms. I grinned off part of the frame.,job complete,2018-09-18 11:07:51,Finalised_technician,Stitching,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Sharmin Sultana,2
Gepps Cross,GC,SA,37436,2016-08-16,ANGELA,FRAGOMELI,aefrag@icloud.com,0402078555,2018-08-12 11:58:32,buxton 3 seater,5093,54904,986915,All recliner foot rests cannot be pushed down easily - Customer has to ask her family to assist when they visit. Seems to be misaligned.,370.00,Original complaint is for the mechs being hard to close. There is no defect with the mechs on the lounges  the customers are getting old and are unable to close the footrests properly due to leg strength. Customer claims that the gepps cross store told them that they could have a reselection on there lounge? Not sure what is going on here. Can somone please call to discuss issue with the customer. There are 2 loose threads on the RHF seat of 3s lounge. Customer not happy with a slight difference between the centre and RHF seat. This is just a wear issue.,Pulled loose threads in seats back into the lounge - i will adjust the quote to an m1 to reflect work done. UPDATE 17/9/18 Replaced the RHF mech on 3s with a new one as requested  There is no change in the way the mech closes. Inserted foam onto the RHF seat of 3s to boost the crushed foam.,2018-09-18 13:30:29,Finalised_technician,Stitching,Manufacturer,VC & JB Family Trust,THE LEATHER DOCTOR,Vince,Calabro,Kaitlin Evans,George Mylonas,2
Morayfield,MF,South QLD,37829,2017-10-26,Darryl,Devenny,darryl@southernphone.com.au,0410511585,2018-08-18 15:24:52,Millennia electric recliner,4510,57899,985100,seat section of recliner has become soft and sagged causing discomfort to my lower back. sagged more on the left side of the seat than the right,490.00,Seated cushion had deflated due to materials used not adequate for the design purpose.,Job taken away  Recut and replaced internal seated area. Customer sat on lounge and was very happy with results,2018-09-18 10:49:30,Finalised_technician,Foam,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Catherine Sal,Anyssa Chorvat,2
Morayfield,MF,South QLD,38021,2017-02-16,Matt,Sproule,matt@renttoown.com.au,,2018-08-21 15:10:39,Bonza corner lounge suite,4506,51515,974046,Fabric has torn at the seam in the corner of the lounge. Also the lounge is uncomfortable in the backrest part and the foam needs to be moved around in the cushion  this has only happened recently. The actual seat section has also become hard in parts.,90.00,Multiple issues with this suite.  1. Stitching undone between where backrests meet back of lounge on corner section of suite. Tension thread has been damaged causing seam to pull apart. Area of stitching appears to place thread under high tension when backrests are used. Issue appears to be a design fault. 2. Customer concerned with all 6 backrest cushions of corner suite losing shape and sagging. Suite is beyond a year old and padding has compressed overtime from general use. High use area wear and tear.  Suite is in reasonable condition.,Attempted to resew backrest stitching however during restitch discovered hand stitch would not guarantee a good result as seam line was very uneven. Multiple internal flys are to be sewed into particular seam. Would advise running material under sewing machine.  Have called CSC & spoke to Clare to advise situation. No charge for attempting hand stitch. Would require cut & sew non-removable.,2018-09-18 15:13:48,Discount to Keep,Stitching,Manufacturer,The Leather Doctor Brisbane Northern Suburbs,THE LEATHER DOCTOR,DAVID ,WILLIAMS ,Catherine Sal,Ray Tumanuvao,2
Bankstown,BN,NSW Metro,38157,2017-11-10,Abdallah,Alameddine,khadija_roz@hotmail.com,0420949449,2018-08-23 21:06:29,NAOMI 2.5 seater sofa,2161,58826,879260,Couch broke from the 2nd month after purchase  tearing fabric from underneath and on side. Despite only 2 adults and 1 child using it  couch didnt last long.,0.00,,,2018-09-18 17:30:02,Discount to Keep,,,,,,,Anyssa Chorvat,,3
Oxley,OX,South QLD,38181,2017-12-27,Melissa,Amiga,melissa_4044@hotmail.com,0434630015,2018-08-24 11:39:43,Spartacus 6 seated corner lounge,4301,51203,411468,Chair is broken underneath,130.00,Area of concern/ damage	 Mech Support rail Possible cause of damage	 Snapped Condition of lounge	 Good,On inspection the customer pointed out that the timber support rail under the kneeroll had snapped   No other issues,2018-09-18 10:58:35,Finalised_technician,Frame,External Force,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Catherine Sal,Kirra Organ,2
Joondalup,JP,WA,38343,2015-10-03,Nafija,Abazi,sojp851533@noemail.com.au,0422250106,2018-08-27 11:34:05,Maddox Corner Suite,6064,52953,851533,Staining on the sofa. Please see photos.,90.00,CM reported discolouration on leather  Discolouration is consistent with dye transfer.  Discolouration is only present on seating and backrest areas.  If it was a fault in the leather the discoloration would have appeared on other surfaces too like armrests and top of backrest. No other areas are affected.  Clean test revealed a lot of dirt on the leather.  CM claims that they clean the lounge and that it is only used occasionally. Truth is that it is dirty as shown in the clean test on the photo.  CM tried to convince me that the discolouration is a fault in the leather and that it is coming from the leather.  Discolouration is customer caused and is consistent with dye transfer from clothing.,Report only.  Discolouration is customer caused.,2018-09-18 16:41:50,Finalised_technician,Discolouration,Customer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Alicia Lahey,Kaitlin Evans,2
Capalaba,CA,South QLD,38350,2015-01-18,Sue,Lyons,suelyons54@gmail.com,0414721303,2018-08-27 12:08:32,Fabio 2 seater sofa,4160,49909,355966,customer has pilling on back of suite - lodged on behalf of customer - could not find a claim raised,90.00,the colour is comming off on the headrest from body oils but only lightly or just starting. lounge is clean and tidy as i did a clean test on the affected area.,report only,2018-09-18 13:59:20,Finalised_technician,Body Oils/Perspiration,Customer,The Leather Doctor Redlands,THE LEATHER DOCTOR,Troy ,Harris ,Catherine Sal,George Mylonas,2
Joondalup,JP,WA,38634,2016-04-20,Carol,Engelbrecht,carol.engelbrecht17@gmail.com,0401010207,2018-08-31 16:13:23,SPARTACUS. RECLINER,6030,52100,134956,CHAIR LEANING TOWARDS RIGHT.   WHEN YOU SIT IN CHAIR YOU FEEL LIKE YOU ARE LEANING TO ONE SIDE ALL THE TIME.   FEELS LIKE SITTING ON SPRINGS.    CHAIR HAS ALWAYS HAD A TENDENCY TO LEAN TO RIGHT.   HAVE HAD IT FIXED ONCE BEFORE ON THE 14/05/2018.   THE SAME PROBLEM SEEMS TO BE RECURRING.   WARRENTY CLAIM NO.:   30509,90.00,Recliner Mech has been replaced previously.  CM reported that seat is leaning again.  This is an optical illusion as one side of the recliner is on carpet and the other is on tiles.  Recliner Mech is straight Seat on recliner is leaning towards LHF side.  Pocket springs will have to be replaced to rectify this.  This is new fault and has not been worked on before.  CM indicated that they do not like to get the recliner repaired again and would prefer a credit option.,Only report as CM do not want repairs to be done on recliner.,2018-09-18 12:21:07,Discount to Keep,Pocket Springs,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Mitchell Demnar,,2
Nunawading,NW,VIC,38688,2017-05-19,Shail,Gopani,shailgopani@yahoo.com,0430208545,2018-09-02 12:15:59,Manny Corner Lounge,3134,53473,267705,**** please call on site if aditional repairs ****  Internal issue.  The sofa makes cracking noise when someone sits on it. I believe that is from the spring. It's not a pleasant sound.,600.00,Customer complained of hearing noises coming from springs when sitting on chaise and seat next to it. He was not present when i visited and there was no noises when i sat on the lounge. Customer called after repairs to advise he could still hear a noise.,After checking the springs on the 2 seater piece I did find some noises coming from the springs  after lubricating and tightening paper wire clips the noise had gone  all 4 pieces of the lounge were done. There was no other faults with the internals of the lounge. No ID on lounge. On returning the customer was present this time and showed me a noise coming from the frame on the LHF rear side of the 2 seater when it was sat on in that position firmly. I tried screws and brackets although could not fix the problem  it would need to be taken offsite and part of the cover removed for further work on the frame. Collected lounge & removed parts of fabric cover to reinforce frame  once done there were no noises coming from the lounge. returned to customer.,2018-09-18 12:13:10,Finalised_technician,Zig Zag Springs,Manufacturer,The Leather Doctor Whitehorse,THE LEATHER DOCTOR,SIMON,MATTIAZZI,AMY BLATCH,Layna Wilson,2
Prospect,PT,NSW Metro,38739,2018-08-16,Ivy,Ko,ivann_90@hotmail.com,0402541750,2018-09-03 12:26:13,Lannister recliner,2153,57724,465686,When trying to put the leg rest down it makes a clicking noise,170.00,Area of concern/ damage	Recliner Possible cause of damage	Bent mech Condition of lounge	New,On inspection  the customer pointed out the bang sound when he sat and tried to close the recliner. He rarely use it since the delivery about 2-3 weeks ago. Further inspection  there was a gap on the left side of the footrest and the position of two lower bolts was close to edge of the timber. The nut was slip out when I tried to take the bolts off the footrest. After replacing bent mech  I decided to use screws instead of original bolts to hold the footrest to release pressure on the footrest. The gap on the left side of the footrest remains there which was caused by the bending force of original bolt. Due to bent mech  it may cause minor damage to the motor already. It is not noticeable at the moment. Job completed.,2018-09-18 09:05:12,Finalised_technician,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Alicia Lahey,Kaitlin Evans,2
Joondalup,JP,WA,38843,2017-09-10,Sharon,Ralph,sharon.ralph@rocketmail.com,0427644425,2018-09-04 15:11:05,Millennia 3 Seater Lounge,6038,S/O 895957,895957,The clip has broken off and it doesn't latch and support the backrest correctly.,130.00,LHF. KD bracket on middle seat broken,KD Bracket replaced on middle seat,2018-09-18 11:20:19,Finalised_technician,Fasteners/Connectors,Manufacturer,Viljoen Family Trust,THE LEATHER DOCTOR,Daniel,Viljoen,Kaitlin Evans,Agalelei Faaumu,2
Morayfield,MF,South QLD,38972,2015-07-03,David,Bugler,kooringanursery@bigpond.com,0419022042,2018-09-06 13:31:59,EASTONRecliner,4510,50695,944609,A spring has protruded through the base of the seat. This makes a twangy sound each time you sit down and alight the chair. I don't know the cause of this.,90.00,Pocket spring has come out if it's pocket due to catching onto mechanism.,Checked over mechanism   pocket spring that has fallen out does not effect the feel of the lounge  therefore no extra work was needed.  Checked other side incase other pocket spring was also catching and it was not. No faults with recliner mechanism.  Customer was present in assessment and was satisfied with result.,2018-09-18 10:55:21,Finalised_technician,Pocket Springs,Design,The Leather Doctor Centenary Lakes,THE LEATHER DOCTOR,Ray,Tumanuvao,Catherine Sal,Brenda Stewart,2
Casula,CL,NSW Metro,38978,2018-02-18,paolo,Terranova,maria_tiziana@live.com.au,0405670008,2018-09-06 14:45:19,Saloon corner lounge,2170,59022,805030,Couch is seperating which is causing a gap and arm rest is collapsing,90.00,Area of concern/ damage	Gap between seat RHF Recliner Possible cause of damage	Collapsed edge foam Bent 888 mech Condition of lounge	Good  On inspection  the customer complained that mech was replaced and now the gap between seats was getting wider. Further inspection  the edge foam of middle and RHF recliner seat was collapsed and need replacement (2 x INT2). The 888 mech of RHF recliner was bent again within 6 months which was caused by large built of the customer and this is the favourite seat in front of the TV. (1 x M2). I recommended the customer to cover the RHF recliner seat as the fabric shown lints and much more wear and tear than other seats already.  Report only $90+GST,Please order 1 x 888 mech to repair the lounge Quote of $430 1 x M2 Mech $80 2 x INT2 seat foam $110 plus edge foam supplied $30 = $280 2nd CF $70 Grand total of $490+GST,2018-09-18 13:01:29,Reselect,Mechanism,Manufacturer,Loungerepair Guys,THE LOUNGE REPAIR GUYS,Loungerepair Guys,,Alicia Lahey,Agalelei Faaumu,2
Joondalup,JP,WA,39055,2017-12-20,Chris,Wilson,chris.nwilson14@gmail.com,0435943613,2018-09-07 18:12:56,SETH corner lounge - grey,4300,60847,902397,LODGED ON CUSTOMER'S BEHALF: - Corner legs has buckled and puts the sofa on a slant - Stitching also coming undone in a section  FYI - Customer purchased at Joondalup store but has since moved to QLD and taken it with them,90.00,1- multiple stitching coming undone on ottoman and multiple areas of lounge. 2- outside foam on backrest has torn/indented in and shifted causing a lump  customer stated that it was like that from day 1 but only mentioned it to me now. 3- feet support timber rail has split and broken  this is caused due to poor quality product and workmanship.,Called csc no answer  called managers mobile and left VM. New quote submitted and denied  **no ID label under the damages items.**,2018-09-18 11:19:55,Discount to Keep,Frame,Manufacturer,FG Ali Trust T/A The Leather and Vinyl Doctor Ipsw,THE LEATHER DOCTOR,Fazim ,Ali,Kaitlin Evans,Rose Tandy,2
Benowa,BE,South QLD,39178,2018-09-09,Cheyne,Young,cheyneyoung@hotmail.com,0417632064,2018-09-10 10:02:28,James 2.5 sofa,4215,53938,538516,Button has fallen out.,160.00,Internal staples holding button strings have come loose allowing buttons to fall out,Unpicked dust cover from base and re threaded  tensioned and stapled buttons that had fallen out. It was also noticed that there were several other button fixing starting to come loose. We also retensioned and stapled these to reduce any further issues.,2018-09-18 11:00:05,Finalised_technician,Fasteners/Connectors,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Catherine Sal,Rose Tandy,2
Helensvale,HE,South QLD,39197,2013-05-17,Ron,Gallaher,rrgallaher@outlook.com,0422890773,2018-09-10 11:35:21,memphis 2.5 seater,4216,43534,558272,Board inside the footrest has broken /weakness in this board.,200.00,Timber in foot rest was broken due to pour material selection as original piece had several knots in it,Removed Broken ply footrest and replaced with new ply without knots in it. Was not able to find ID label,2018-09-18 13:23:13,Finalised_technician,Frame,Manufacturer,Leather Doctor Runaway Bay,THE LEATHER DOCTOR,Nick,Bennet,Catherine Sal,Rose Tandy,2
Cockburn,CB,WA,39304,2017-05-13,Courtney,Lindsay,courtneymarielindsay@gmail.com,0412508695,2018-09-11 20:19:05,Lannister,6167,57724,170706,The motor has stopped working properly it now goes very very slow and stitching coming undone,160.00,Customer has two issues  Some top stitching has come undone on top back of sofa  Recliner is slow in operation,Hand stitched top stitching and customer was happy with repair Tested recliner operation several times and customer also tested and we both agreed there was no fault at present I advised customer that it would be recorded in case  fault appears in future,2018-09-18 15:47:55,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Palmyra,THE LEATHER DOCTOR,PAUL,SHIPP,Kaitlin Evans,AMY BLATCH,2
Warana,WA,South QLD,39308,2014-04-27,Phyllis,Ross,phyllisross68@gmail.com,0411114002,2018-09-11 20:59:31,Revolution 3 seater Leather sofa- Black,4558,43157,344888,We have two items to claim. Both sofas are sagging in the middle section of the sofa  located along the bottom panel / center area.,186.00,The span between the arms of the front rail is quite large and yet is made of soft pine. As a result when sat on the frame bows and almost touches the ground.,There are 2 ways to repair. The correct way is to remove the bowed timber and replace with a harder and thicker length.  This would be quite expensive.  To repair I have supplied a new leg and installed it in the centre of the rail. The customer seemed quite happy with this solution but if remains an issue will need the rail replaced.   NOTE .. there are no labels on any of the lounge suite.,2018-09-18 11:23:12,Finalised_technician,Frame,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Mitchell Demnar,2
Warana,WA,South QLD,39447,2013-10-13,Shirley,Frisby,283371@noemail.com,0419744071,2018-09-13 19:52:39,Brussels 3 seater with the 2 inbuilt recliners,4551,47488,283371,customer needs trigger actions on their recliners replaced- call customer to discuss further,110.00,Trigger cable snapped at the handle end,Replaced trigger cable,2018-09-18 11:21:01,Finalised_technician,Trigger/Cable,Manufacturer,Malkal PTY LTD,THE LEATHER DOCTOR,Michael,Lane ,Catherine Sal,Elva Tou,2
Warana,WA,South QLD,39484,2012-09-27,Steve,Hull,sandrhull@gmail.com,,2018-09-14 13:47:09,43534,4566,memphis 2.5 Seater,297220,Springs have streched and come off.,200.00,Single recliner. Both tension springs on this recliner have stretched causing them to fall off mechanism. Likley cause is manufacturer materials.,Being an older mechanism I only have one replacement spring in stock. Fitted one spring from stock and manufactured one spring from a longer one.  Customer happy with this.,2018-09-18 10:50:41,Finalised_technician,Tension Spring,Manufacturer,THE LEATHER DOCTOR NOOSA,THE LEATHER DOCTOR,NEV,HENDERSON,Catherine Sal,George Mylonas,2
Mackay,MK,North QLD,39520,2017-06-17,David,Becker,dlbecker62@gmail.com,0417139184,2018-09-15 10:38:28,phoebe 3 seater chaise in fabric (Blue),4740,57674,335199,The stitching on the top of the back cushions (where your back &  head rests) have pulled or come un-stitched.  I believe the stitching may not have been strong enough in these areas.  It happened when we lay our hands on the top of the couch to sit down on the couch and also resting our arms up on the top of the couch.,160.00,Chaise backrest and between the two seats (top plate backrests) - The stitching in these two areas had come undone. This appears to be the result of poor design (too tight of a hold between panels) and poor methods of stitching.,To repair  we have hand stitched these closed. Job is complete.,2018-09-18 11:10:40,Finalised_technician,Stitching,Manufacturer,The Leather Doctor Mackay,THE LEATHER DOCTOR,Cameron,Minards ,Catherine Sal,George Mylonas,2
Preston,PN,VIC,39653,2018-03-04,Cathal,McGoohan,cathal.mcgoohan@gmail.com,0459486736,2018-09-17 14:04:12,DREAN EKEGANCE 3000 QUEEN MATTRESS,3067,55174,833211,There are lumps of material on the top of the mattress. They are not from springs  I believe the lumps have been caused from an excess amount of material on the top part of the mattress.,0.00,,,2018-09-18 13:43:22,Discount to Keep,,,,,,,Mitchell Demnar,,3
